2025 Convention & Expo GUIDE

CARE PROVIDERS OF MINNESOTA

NOVEMBER 10-12, 2025 | MYSTIC LAKE CENTER

77 TH ANNUAL CONVENTION & EXPOSITION MYSTIC LAKE CENTER

GUIDE 1 4 . 7 5 C E s TO B E E A R N E D W I T H F U L L PA RT I C I PAT I O N

#CPMCON2025 | www.careproviders.org/convention

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WELCOME TO OUR 77TH CONVENTION & EXPOSITION It’s just two months away, Care Providers of Minnesota’s 77th Convention & Exposition at Mystic Lake Center in Prior Lake. Over three days, November 10-12, 2025, we will provide you with outstanding education, inspirational keynote presentations, opportunities to meet with exhibitors, socialize with friends and peers, celebrate award recipients and Leading4Life graduates, and of course, enjoy special events.

Here’s a quick run-down on what you can expect: 70 learning sessions led by knowledgeable and seasoned presenters. Sessions address a wide range of topics that providers are facing today including AI, recruiting & retention, electronic monitoring, ethics, dining & nutrition, and so much more!

Two keynote and award presentations. Monday’s keynote presenter is Roxane Battle, a gifted storyteller, who opens up about her own behind-the-scenes experiences with stress, offering relatable, real-life solutions and proven strategies.

We will also recognize national quality and our own Care Providers of Minnesota award recipients.

Tuesday’s keynote is Petra Marquart, an inspirational speaker who has received rave reviews at conventions and conferences around the globe. Petra is principal in See ME, Inc., a Minnesota-based company dedicated to helping long-term-care communities deliver world-class service.

Leading4Life graduates will be recognized, as well as a few more Care Providers of Minnesota award recipients— including the surprise announcement of the 2025 Member of the Year!

eat and drink and visit with our valued business partners.

Dedicated expo hours continue on Tuesday, allowing for additional discussions—and a complimentary lunch*.

Monarch Healthcare Management and friends will host a special event on our first night of convention—a Bonfire Bash.

Special evening events continue on Tuesday after a full day of education! Starting at 4:15 with a roundtable Mixer, followed by a fun evening of team trivia.

Care Providers of Minnesota’s Foundation Silent Auction takes place on Tuesday, from 9:30 AM-5:15 PM. 100% of the funds raised through the annual silent auction are used for caregiver scholarships—so plan to bid early and often!

We invite you to browse through this GUIDE to get a glimpse the great opportunities we have in store for you. For detailed descriptions of all our education sessions—including specific tracks for assisted living, skilled nursing—we invite you to visit our Convention & Exposition website at: careproviders. org/convention.

And of course, you can get the latest updates on your mobile devices—be sure to download our convention app at: my.yapp.us/CPMCON25.

We look forward to seeing you there!

Our annual meeting on Monday is open to all members.

Attending is important as it provides you with an opportunity to participate in governance decisions for the Association, as well as meet those who will guide the Association in the coming years. (Note, the annual meeting is open to all members and lunch* will be provided to the first 200 who RSVP.) Expo hours on Monday and Tuesday that make the best use of everyone’s time! It starts with an exhibitors’ reception on Monday in the expo hall at 4:30 PM. Grab something to

Jenny Kamstra Gleason, Chair, Board of Directors Care Providers of Minnesota

Toby Pearson President/CEO Care Providers of Minnesota

*To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, contact Shauna Kapsner by Friday, October 31, 2025 at skapsner@careproviders.org or 612-309-9774.

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA CONVENTION & EXPO Schedule................................................................................................................................5 Floor map............................................................................................................................................6 General, hotel & registration information.......................................................................................7-8 Continuing education.......................................................................................................................10 Learning sessions at a glance..........................................................................................................12 Care Providers of Minnesota award recipients...........................................................................13–14 Keynotes................................................................................................................................16 Monday session planner ..............................................................................................................17-18 Monday learning sessions..........................................................................................................19-22 Monday special events ...............................................................................................................23-24 Dining options...................................................................................................................................25 Tuesday session planner ..............................................................................................................27-28 Tuesday learning sessions..........................................................................................................29-32 Tuesday special events ...............................................................................................................35 Exhibitors.............................................................................................................................39 Wednesday session planner ........................................................................................................ 43-44 Wednesday learning sessions......................................................................................................45-47

THANK YOU—CARE PROVIDERS OF MINNESOTA 2025 SPONSORS GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

CARE PROVIDERS OF MINNESOTA

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MONDAY, NOVEMBER 11, 2024

7:00 AM-4:00 PM Registration open Registration desk/Pre-Function 7:15-8:15 AM Board meeting (w/breakfast) Chaska I & II 7:00-9:30 AM Morning coffee Pre-Function 8:30-9:45 AM 100 series learning track Anoka, Owatonna, Waconia I-VI, Winona I 10:00 AM-Noon Keynote by Roxane Battle and award presentations Mystic Showroom Noon-1:45 PM Lunch & networking Noon-1:45 PM Annual membership meeting* | ** Isanti 1:45-3:00 PM 200 series learning track Anoka, Owatonna, Waconia I-VI, Winona I 3:15-4:30 PM 300 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 4:30-6:30 PM Exposition reception Minnetonka Ballroom 6:30-9:30 PM Monarch Healthcare Management BONFIRE BASH Grand Ballroom

TUESDAY, NOVEMBER 12, 2024

7:30 AM-4:00 PM Registration open Registration desk/Pre-Function 8:00-10:00 AM Morning coffee Minnetonka Ballroom 8:15-9:30 AM 400 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 9:30 AM-5:15 PM Foundation Silent Auction Pre-Function 9:30 AM-1:30 PM Expo open Minnetonka Ballroom 9:45 AM-Noon Keynote by Petra Marquart and award presentations Mystic Showroom Noon-1:30 PM Expo—free lunch for convention attendees** Minnetonka Ballroom 1:30-2:45 PM 500 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 3:00-4:15 PM 600 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 4:15-6:45 PM The Mixer: Roundtable Solutions Minnetonka Ballroom 6:45 PM Trivia Night Minnetonka Ballroom

WEDNESDAY, NOVEMBER 13, 2024 7:30-10:00 AM Registration open Registration desk/Pre-Function 7:00-10:00 AM Morning coffee Pre-Function 8:00-9:15 AM 700 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 9:30-10:45 AM 800 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I 11:00 AM-12:15 PM 900 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I

* The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2026 officers and directors; and connect with friends and acquaintances.

Lunch is provided for full meeting participants only (available to the first 200 who RSVP when registering for convention). ** To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, October 31, 2025, at skapsner@careproviders.org or 612-309-9774.

THANK YOU TO THE 77TH ANNUAL CONVENTION & EXPOSITION PRESENTING SPONSOR

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CARE PROVIDERS OF MINNESOTA

Monday’s Board of Directors’ Meeting will be held in Chaska I & II meeting rooms (3rd level)

REFLECTION ROOM*

Please make your reservation in the speaker room: Winona II. • Monday, noon–4:30 PM • Tuesday, 8:00 AM–4:30 PM • Wednesday, 8:30 AM–12:30 PM

PRIVATE MEETING ROOM* For your convenience, Chaska I will be available during select times for private meetings during the convention. The room can be reserved for one-hour blocks of time only.

*Use of these rooms must follow all Mystic Lake guidelines including those regarding no outside food and beverages.

Chaska II will be open starting Monday at noon and during regular convention hours as a reflection room—a quiet space designated for reflection, meditation, and prayer.

THANK YOU IN ADVANCE FOR YOUR COOPERATION.

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA’S 77 TH ANNUAL CONVENTION & EXPOSITION

Our convention & exposition continues to be the most cost-effective, professional opportunity for you and your staff. Join us for 70 breakout sessions, two keynotes, 84.5 hours of education, and earn up to 14.75 CEs with full participation.

PARKING There are multiple locations to park for FREE at Mystic Lake.

More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.

CODE OF CONDUCT Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for program participants and CPM staff. Please see our updated code of conduct on our on website at: careproviders.org/convention.

DOWNLOAD THE APP Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more— right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend: my.yapp.us/CPMCON25.

SPECIAL ACCOMMODATIONS It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating. If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.

DIGITAL HANDOUTS All education session materials will be available on the convention app and website. If you want to preview/ download/print the materials beforehand, session materials will be available the week of November 3, 2025.

Note: no printed handouts will be available on-site.

DIETARY To request a kosher meal for Monday’s annual meeting and/ or Tuesday’s expo hall lunch, please contact Shauna Kapsner

by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.

CEs/EDUCATION EVALUATIONS Tracking attendance for CE purposes will be through a QR code you can scan using your smart phone. Evaluations will also be through the QR code process.

VOLUNTEER TO BE A GREETER If you are attending the convention, sign up to be a session greeter! (A link to sign up will be included in your registration confirmation email.)

PHOTOS/VIDEOS Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.

We are unable to offer any refund after Wednesday, October 22, 2025, for canceled registrations. We encourage you to find someone to take your place if possible. No-shows are charged the full registration fee and receive access to convention materials. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.

HEALTH & SAFETY PROTOCOLS The protocols will be finalized in the fall to ensure the wellbeing of all Convention & Exposition participants. Please check the convention website for updated protocols.

BADGES New this year: badges will not be mailed out in advance of our convention & exposition.

GENDER-NEUTRAL RESTROOMS & LACTATION ROOM Gender-neutral restrooms are located on both ends of the main floor foyer/Level 1. A lactation room is located near the restrooms by the Waconia rooms. No key required.

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CANCELLATION POLICY/NO-SHOW POLICY We understand that circumstances arise that may prevent you from attending the Convention & Exposition after you have registered. If you cancel on or before Wednesday, October 22, 2025, we will gladly refund your registration and retain a $50 cancellation/administration fee, per attendee.

All name badges will be available for pick-up at convention in the Isanti room. Specialty ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, events, and exposition area.

CARE PROVIDERS OF MINNESOTA

REGISTRATION & HOTEL RESERVATIONS HOW TO REGISTER Register online* at: careproviders.org/convention; click on the registration icon, and fill out the form. Once your registration is received, you will receive a confirmation via email. For registration to be complete, you will need to answer two questions that indicate you’ve read and agree to Care Providers of Minnesota’s Code of Conduct and updated health and safety protocols found on our convention website.

COST • Care Providers of Minnesota individual member rate: $400 per member registrant, including CEs • Prospective member rate: $600 per prospective member registrant, including CEs • Government rate: $100 per government registrant, including CEs • Student rate: $75 per student registrant, no CEs

HOTEL RESERVATIONS A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $164.00 per night, plus tax, until October 8, 2025, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis.

You can make your guest room reservation online at: careproviders.org/CPMConHotel or by calling Mystic Lake at 952-445-9000. The rate you will receive is the current booking rate at time of call—you must mention Care Providers of Minnesota to be booked into the hotel.

Please make every effort to stay at Mystic Lake Hotel.

In order to keep our event costs as low as possible, we rely on meeting our room block commitments with Mystic Lake Hotel. *don’t know your login? Go to: careproviders.org/Loginhelp

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CARE PROVIDERS OF MINNESOTA

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CONVENTION & EXPOSITION GENERAL INFORMATION

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CONVENTION & EXPOSITION GENERAL INFORMATION CONTINUING EDUCATION CREDITS & EVALUATIONS FOR CONVENTION To receive your CEs, you need to scan a QR code with the camera on your smart phone at the end of each session.

No more paper tracking forms or paper evaluations! The session evaluation is built into the QR code process.

The QR code for each session will show up in the last slide of the session’s PowerPoint presentation. Each code is specific to that particular series. The QR code brings you to a Google form—please fill it out completely for your CEs per session.

Please make sure you enter your correct Care Providers of Minnesota ID number (it will be on the bottom of your name badge). This ID number ensures your CEs go to you. You can spell your name wrong, but if you get this number wrong, your CEs won’t be right.

Don’t have a smart phone—or having trouble with it?

Neighbors/colleagues can help (submissions per phone are not limited). We will also have a “master” code list at the registration/information desk, so if you are having any issues, check with Care Providers of Minnesota staff to get your submission completed.

The QR code is an example of what to expect at an in-person event.

Test out the example & prepare yourself before our Convention & Exposition.

Due to accreditation purposes, all troubleshooting to ensure CE receipt must be addressed on site.

CARE PROVIDERS OF MINNESOTA IS PLEASED TO OFFER ACCREDITED CONTINUING PROFESSIONAL EDUCATION: MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM SERVICES & SUPPORTS Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for LongTerm Services & Supports for a maximum 14.75 clock hours.

MINNESOTA STATE BOARD OF SOCIAL WORK Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.

The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.

Convention offers nurses a maximum of 14.75 contact hours.

OTHER DISCIPLINES All other disciplines are encouraged to track their attendance using a QR code you can scan using your smart phone and submit attendance reports to the appropriate agency for their discipline.

DIETARY ANFP and CBDM CEs for CDMs and Dieticians are pending approval.

MINNESOTA BOARD OF NURSING Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education.

THANK YOU CONVENTION PRESENTERS

Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees—without any compensation.

Their willingness to share their insight and expertise deserves a big THANK YOU, and we hope you will show your appreciation to them.

CARE PROVIDERS OF MINNESOTA

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2025 CONVENTION & EXPOSITION SESSIONS AT A GLANCE MONDAY: NOVEMBER 10, 2025

CONCURRENT SESSIONS: 100 SERIES | 8:30–9:45 AM

101: Menu matters—Elevating dining through resident engagement 102: Aging & hearing loss—Supporting communication & connection 103: It's not about the sandwich—Real-time lessons in compassionate care 104: AI, analytics & liability—Demystifying data discoverability in senior living 105: Bringing emergency preparedness to real life in AL 106: Bright spots in recruiting & retention in a tough labor market 107: Decolonization—An effective tool in the fight against the spread of infection Monday Keynote: ELEVATE: HOW TO OVERCOME BURNOUT AND FIND MORE POCKETS OF JOY! CONCURRENT SESSIONS: 200 SERIES | 1:45–3:00 PM

201: Nutrition for senior care environments 202: Is hospice doing what you think it is doing?

203: Provider-owned networks—A tool for AL & SNF providers to drive value-based care 204: Electronic monitoring—Legal, ethical & practical scrutiny 205: Life Safety at the SFMD 206: Stay out of the weeds—Lead up 207: Social work ethics—A journey through the wilderness CONCURRENT SESSIONS: 300 SERIES | 3:15–4:30 PM

301: Empower to achieve—Building a stronger, more effective culinary team 302: SNF reimbursement revitalization 303: Workforce Connections 304: SNF regulatory appeals—The IDR & IIDR 305: MNOSHA update 2025 306: Planning for what's next in dementia care 307: Navigating behavioral complexities of an ever-changing LTC population 308: Turn your facility around—A step-by-step approach

TUESDAY: NOVEMBER 11, 2025

CONCURRENT SESSIONS: 400 SERIES | 8:15–9:30 AM

401: The dining experience redefined—Person-centered approaches that work 402: Activities—Beyond the three Bs 403: Transforming staffing models—Embracing change through workforce satisfaction & technology 404: Surviving integrity review investigations—Mastering the hearing & appeal process 405: A new AL environment—Case study of transitioning an SNF to an AL 406: Teepa Snow’s “Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH) 407: Benefits of having after hours & weekend nurse triage 408: Innovation meets compassion—AI in LTC Tuesday Keynote: COMPASSION, COURAGE, AND COMMITMENT: THE HEART OF PERSON-CENTERED LEADERSHIP CONCURRENT SESSIONS: 500 SERIES | 1:30–2:45 PM

501:Using reminiscence to enhance the dining experience 502: Silver & Gold—How do senior leaders lead?

503: Navigating the new landscape of Minnesota nursing facility reimbursement 504: Paid leave, FMLA & ESST 505: A new AL environment—How to have a citation-free physical environment survey 506: How to de-escalate within yourself & residents who exhibit challenging behaviors 507: IDT Process for GG—Increase reimbursement while improving accuracy & quality 508: AI prompt building workshop—Practical tools for care leaders

CONCURRENT SESSIONS: 600 SERIES | 3:00–4:15 PM

601: Food as medicine—Leveraging therapeutic diets & natural remedies in LTC 602: Transformational end-of-life care—Successful integration of services, hospice & the AL 603: Should administrators be involved in A/R? 604: Who is the medical decision-maker?

605: Minnesota's PDPM moment—Strategies for a successful Medicaid transition 606: Be CAUTIous—An interactive workshop of infection prevention practices 607: Survey readiness & resident wellness—Addressing behavioral health & antipsychotic practices 608: Recognizing & responding to changes on condition—A comprehensive training for nursing staff

WEDNESDAY: NOVEMBER 12, 2025

CONCURRENT SESSIONS: 700 SERIES | 8:00–9:15 AM

701: Updates & recommendations for providers regarding the Nursing Home Workforce Standards Board 702: Compassion in care—Tailoring long-term support for residents with substance use histories 703: Update on nursing facility rates and policies 704: Driving operational success in senior living through informed pricing strategies 705: Appendix PP 4/28 revisions—Chemical restraints & unnecessary psychotropic medications 706: Navigating clinical & operational requirements for nurses and directors in AL 707: Infection control in focus—From regulatory foundations to realworld compliance 708: Utilizing the medical director to improve the quality of care in LTC CONCURRENT SESSIONS: 800 SERIES | 9:30–10:45 AM

801: Advocacy through engaging with social & traditional media 802: Playing to win! How gamification transforms senior health & wellness 803: From burnout to buy-in—How modern leaders are rebuilding culture in senior living 804: Retaliation 101—What every leader in AL & SNF facilities needs to know about retaliation claims 805: Ethical & effective use of AI in organizations 806: Watt you don’t know can hurt you—Generator maintenance for facility directors 807: Duration & indication—Understanding what makes a medication unnecessary 808: Comprehensive training on the AL license & customized living services CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–12:15 PM

901: Strategic philanthropy—Building a foundation for sustainable senior services 902: MnCHOICES unpacked—What providers need to know now 903: Handbooks as risk shields—Strategies to protect your facility 904: 2025 employment law updates & recommendations 905: 101 on value-based care & quality measures for LTC leaders 906: Food code compliance challenges 907: Infection control basics for survey recovery 908: Rethinking antipsychotics—Safe use, smarter care. Best practices for the management of antipsychotics in LTC settings

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA’S 2025 AWARD RECIPIENTS

CARE PROVIDERS OF MINNESOTA’S 2025 AWARDS PROGRAM RECOGNIZES OUTSTANDING PEOPLE AND PROGRAMS WHO SERVE YOUR RESIDENTS, TENANTS, STAFF, AND COMMUNITY.

CAREGIVER OF THE YEAR

DEDICATED SERVICE

Nancy Westphal CERTIFIED NURSING ASSISTANT Whispering Creek

Judy Wander WARD CLERK Paynesville Health Care Center

LEADER OF THE YEAR

NURSE OF THE YEAR

Juliana Lundberg ADMINISTRATOR The North Shore Estates

Karen Tadesse SENIOR LIVING CLINICAL SERVICES RN Ridge View Estates Assisted Living

UP &COMING LEADER OF THE YEAR Greta Donnelly DIRECTOR OF WELLNESS Summit Place Senior Campus

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CARE PROVIDERS OF MINNESOTA

EMPLOYEEOF THE YEAR

Kendra Petersen RN MEMORY CARE COORDINATOR/CNA INSTRUCTOR Lakewood Health System Care Center

RISING STAR

Dani Tessmer RESIDENT ASSISTANT COACH Ecumen Oaks & Pines

VOLUNTEER OF THE YEAR

Bernie Dulas VOLUNTEER Heritage Pointe Senior Living

CARE PROVIDERS OF MINNESOTA’S 2025 AWARD RECIPIENTS

CONGRATULATIONS TO ALL THE 2025 AWARD RECIPIENTS:

Nancy, Judy, Kendra, Juliana, Karen, Dani, Greta, Bernie, Katie, Paula, Mary, Patti, and Dennis

PUBLIC OFFICIAL RECOGNITION** Katie Lundmark VP OPERATIONS-SENIOR LIVING Lifespark Senior Living

PUBLIC OFFICIAL RECOGNITION** Paula Rocheleau CEO Partners Senior Living Options, LLC

PUBLIC OFFICIAL RECOGNITION** Mary Swanson ADMINISTRATOR Good Samaritan Society-Westbrook

Congratulations to Paxton Wiffler

CHIEF OPERATING OFFICER

Monarch Healthcare Management

LIFETIME ACHIEVEMENT AWARD* Patti Cullen RETIRED PRESIDENT/CEO Care Providers of Minnesota

2024 MEMBER OF THE YEAR Paxton was chosen due to his commitment, performance, and service to the long-term care profession, as well as his drive and passions to improve the lives of those we serve.

WHO IS THE 2025 MEMBER OF THE YEAR?* LIFETIME ACHIEVEMENT AWARD* Dennis Kamstra PRESIDENT Living Services Foundation

FIND OUT ON TUESDAY, NOVEMBER 11TH AT THE KEYNOTE PRESENTATION! * Selected by the Chair, Board of Directors ** Selected by CARE-PAC for their work on the Nursing Home Workforce Standards Board

CARE PROVIDERS OF MINNESOTA

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Where is your there?

CLA brings balance to get you where you want to go.

Start at CLAconnect.com/balance.

Matthew Wocken, 612-397-3260, Minneapolis ©2025 CliftonLarsonAllen LLP. CLA (CliftonLarsonAllen LLP) is an independent network member of CLA Global. See CLAglobal.com/disclaimer.

Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

KEYNOTES SPEAKERS & AWARDS

MONDAY'S KEYNOTE ELEVATE: HOW TO OVERCOME BURNOUT AND FIND MORE POCKETS OF JOY! Roxane Battle, journalist, keynote speaker, storyteller, Roxane Battle, M.S., LLC

AWARDS PRESENTED AT MONDAY’S KEYNOTE Caregiver of the Year Dedicated Service Employee of the Year Rising Star Up & Coming Leader of the Year Volunteer of the Year

Bronze and Silver National Quality Award recipients will be recognized at Monday’s keynote presentation Monday’s keynote sponsored by

TUESDAY'S KEYNOTE COMPASSION, COURAGE, AND COMMITMENT: THE HEART OF PERSONCENTERED LEADERSHIP Petra Marquart, CEO/Program Developer, See ME, Inc.

AWARDS PRESENTED AT TUESDAY’S KEYNOTE Leader of the Year Nurse of the Year Lifetime Achievement (2)* Member of the Year*

2025 Leading4Life Fellowship graduates will be recognized at Tuesday’s keynote presentation

*selected by Care Providers of Minnesota Board of Directors Chair CARE PROVIDERS OF MINNESOTA

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ELEVATE. EDUCATE. EMPOWER.

MONDAY LEARNING SESSIONS CATEGORIES/AUDIENCE

SESSION PLANNER: Monday, November 10, 2025 To get the most education that is relevant to you, use this grid to see which sessions pertain to membership categories, specific professions and knowledge of the long-term care industry.

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Sesion #

Room

Session title

Session audience

Target Audience

101

Shakopee

Menu matters—Elevating dining through resident engagement

Intermediate ALL

Both

102

Owatonna 1

Aging & hearing loss—Supporting communication & connection

Intermediate ALL

Both

x

x

103

Chaska 1 & 2

It's not about the sandwich—Real-time lessons in compassionate care

Intermediate ALL

Both

x

x

104

Anoka 1 & 2

AI, analytics & liability—Demystifying data discoverability in senior living

Advanced

ALL

Both

105

Owatonna 2&3

Bringing emergency preparedness to real life in AL

Beginner

ALF

Large

106

Little Crow

Bright spots in recruiting & retention in a tough labor market

All

ALL

Both

x

107

Waconia 1&2

Decolonization—An effective tool in the fight against the spread of infection

Intermediate ALL

Both

x

201

Shakopee

Nutrition for senior care environments

Beginner

SNF/NF, ALF

Both

x

202

Owatonna 1

Is hospice doing what you think it is doing?

Beginner

SNF/NF, ALF

Both

203

Chaska 1 & 2

Provider-owned networks—A tool for AL & SNF providers to drive value-based care

Advanced

ALL

Both

204

Anoka 1 & 2

Electronic monitoring—Legal, ethical & practical scrutiny

All

ALL

Both

205

Owatonna 2&3

Life Safety at the SFMD

All

SNF/NF

Both

206

Little Crow

Stay out of the weeds—Lead up

All

ALL

Large

207

Waconia 1&2

Social work ethics—A journey through the wilderness

All

ALL

Both

301

Shakopee

Empower to achieve—Building a stronger, more effective culinary team

Intermediate SNF/NF, ALF

Large

302

Owatonna 1

SNF reimbursement revitalization

Intermediate SNF/NF

Both

303

Chaska 1 & 2

Workforce Connections

All

ALL

Both

304

Anoka 1 & 2

SNF regulatory appeals—The IDR & IIDR

Advanced

SNF/NF

Both

305

Owatonna 2&3

MNOSHA update 2025

Advanced

ALL

Both

306

Little Crow

Planning for what's next in dementia care

All

ALL

Both

x

307

Isanti

Navigating behavioral complexities of an ever-changing LTC population

Intermediate ALL

Both

x

308

Waconia 1&2

Turn your facility around—A step-by-step approach

ntermediate

Both

SNF/NF, ALF

CARE PROVIDERS OF MINNESOTA

Provider size

Home Care

Social Work

Culinary

Env Svcs

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MONDAY, NOVEMBER 10 LEARNING SESSIONS 100-300

SPECIAL EVENTS: Monday, November 10, 2025 Expo Reception: 4:30-6:30 PM in the Minnetonka Ballroom Bonfire Bash, sponsored by Monarch Healthcare Management, 6:30-9:30 PM Mental Health

Workforce

Quality Spec

Health Info Tech Pro

HR

Bus Office

Corp Staff

Marketing

Clinical

Activities

LNHA/ED/ LALD

QA category

3, 5 & hearing loss—Sup

x

x

x

x x

x

x

x

x

x

x

x

x x x

x

x

3 x

3

x

4, 6

x

6

x

5

x

3

3 x x x

x x

x

x x

x

x

x

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3, 6

x

x

6

x

x

6

x

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6

x

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1

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x x

3 x x

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3, 6

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5

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CARE PROVIDERS OF MINNESOTA

18

MONDAY, NOVEMBER 10 LEARNING SESSIONS 100-300

MONDAY | 8:30–9:45 AM 101: MENU MATTERS—ELEVATING DINING THROUGH RESIDENT ENGAGEMENT Dining experiences play a central role in resident satisfaction and well-being. This session will explore common concerns voiced by residents about culinary services and provide actionable strategies for gathering and responding to feedback. Attendees will learn how to partner with residents through the formation of a committee and discuss best practices for planning balanced, appealing meals and snacks in LTC. Emma Shepherd, Self-Advocacy Specialist, Office of Ombudsman of LongTerm Care Dawn Nickleson, CDM, CFPP, Owner, Passion for Dining and Nutrition (PDN)

102: AGING & HEARING LOSS—SUPPORTING COMMUNICATION & CONNECTION Help caregivers understand age-related hearing loss and its impact on isolation and overall health. It covers hearing health maintenance, communication strategies, assistive technologies, and available free resources. Caregivers will gain practical tools to support older adults in staying connected and confident while emphasizing the importance of treatment.

Anne Janckila, Deaf and Hard of Hearing Specialist, MN Department of Human Services-Deaf, Deafblind, Hard of Hearing State Services Division Calla Kevan, Deaf and Hard of Hearing Specialist, MN Department of Human Services-Deaf, Deafblind, and Hard of Hearing State Services Division

103: IT'S NOT ABOUT THE SANDWICH—REAL-TIME LESSONS IN COMPASSIONATE CARE This session, led by nurse leader Lisa Nussbaumer, highlights the importance of recognizing emotional context in long-term care.

Using a real-life story, it explores how daily frustrations may be linked to deeper emotional issues, such as grief. Attendees will learn strategies for coaching staff in the moment, using empathy to support emotional well-being, and leading with intention to improve emotional intelligence and mental health awareness in care teams.

Lisa Nussbaumer, MSN, RN, RN Consultant, Align Senior Care Consulting

104: AI, ANALYTICS & LIABILITY—DEMYSTIFYING DATA DISCOVERABILITY IN SENIOR LIVING We will address legal concerns around AI and data analytics in senior living. Covering data collection, what’s legally discoverable, and clarifying misconceptions. Attendees will learn how strong data governance can protect providers, enabling confident and responsible AI use, along with strategies to improve legal defensibility, manage risks, and promote accountability.

Mark Anderson, Chief Client Officer, Eldermark Software Robert Rodè, President, Rodè & Coffin, LLC

105: BRINGING EMERGENCY PREPAREDNESS TO REAL LIFE IN AL This session will focus on the implementation of emergency plans through effective drills, practical exercises, and team preparedness—all to ensure that emergency preparedness extends beyond documentation to enhance compliance and safety outcomes.

Ashley Klipstein, LALD, SWD, Operations Specialist, Advanced Health Institute(AHI)

106: BRIGHT SPOTS IN RECRUITING & RETENTION IN A TOUGH LABOR MARKET Monarch launched a new program in 2024, with preparations starting in 2023, focused on innovative strategies for recruiting, retention, and technology to improve staffing. Key components included enhanced recruiting, a New Americans strategy, and significant tech integration. The results included a fourfold increase in applications for certain positions, a reduction in external agency use, higher fill rates for nurse leader roles, increased diversity in leadership, valuable insights from technology, strong collaborations, and a positive, fun experience.

Dan Strittmater, VP of Innovation & Bench Strength, Monarch Healthcare Management Erica Sward, Talent Acquisition Director/Recruitment Nerd and Sourcing Wizard, Monarch Healthcare Management Jessica Yang, Director of New Americans Workforce Acquisition & Development, Monarch Healthcare Management Beth Spreigl, Director of Retention, Monarch Healthcare Management

107: DECOLONIZATION—AN EFFECTIVE TOOL IN THE FIGHT AGAINST THE SPREAD OF INFECTION We'll discuss the critical issue of multidrug-resistant organisms (MDROs) in long-term care (LTC) settings, offering participants a comprehensive understanding of the challenges MDROs pose to patient health and facility operations. The session will focus on the importance of effective infection prevention strategies, with a particular emphasis on decolonization as a key tool in controlling the spread of MDROs. Participants will examine evidence-based practices and proven techniques for preventing MDRO colonization, as well as practical strategies for implementing decolonization measures in LTC facilities. The goal is to equip healthcare professionals with the knowledge and skills necessary to create safer environments for both residents and staff by effectively managing MDROs. Mary Cantu, BS, RN, Medical Science Liaison, Medline Industries, LP

MONDAY | 1:45-3:00 PM 201: NUTRITION FOR SENIOR CARE ENVIRONMENTS We will examine the changing nutritional needs of older adults, focusing on age-related physiological changes like metabolism, digestion, and nutrient absorption. This session will address common challenges—including chronic conditions, muscle loss, and malnutrition—and offer practical strategies to enhance dietary intake and promote healthy aging. It’s designed to equip caregivers, healthcare professionals, and individuals with the knowledge to support better nutrition for older adults.

Taylor Heitzinger, Registered Dietitian, Upper Lakes Foods, Inc.

202: IS HOSPICE DOING WHAT YOU THINK IT IS DOING? Senior living facility administrators often perceive hospice care as the primary provider of specialized end-of-life care, assuming it accounts for the bulk of the care provided. In reality, hospice typically intervenes for only about five percent of the end-of-life journey. This session will explore the overlooked challenges that arise from this gap in care, including issues with continuity, symptom management, emotional support for residents and families, and the potential for staff burnout. Attendees will gain insight into the systemic, practical, and emotional barriers that can arise when specialized care is not consistently available and learn strategies to enhance the quality of care for residents in their final stages of life.

Jane Whitlock, End-of-Life Doula, Providence Place SNF Noel Lovas, Executive Director, Providence Place SNF

19

CARE PROVIDERS OF MINNESOTA

MONDAY, NOVEMBER 10 LEARNING SESSIONS 100-300 203: PROVIDER-OWNED NETWORKS—A TOOL FOR AL & SNF PROVIDERS TO DRIVE VALUE-BASED CARE Minnesota Care Providers Quality Partners (MCPQP) is a business entity organized and owned by a network of more than 130 AL and SNF providers with the goal of driving opportunities for innovation in delivery of care, population health management, and value-based reimbursement. Join our team of population health experts as we strategize ways to grow value-based contracting opportunities while delivering quality through clinical integration.

Rachel Heilskov, LNHA, Senior Director of Network Management, American Health Care Association

204: ELECTRONIC MONITORING—LEGAL, ETHICAL & PRACTICAL SCRUTINY LTC electronic monitoring became effective under Minnesota statute on January 1, 2020. Since its implementation, a variety of issues concerning privacy, ethics, data handling, data access, risk mitigation, litigation, and more have increasingly surfaced. Join attorneys Rebecca Coffin from Rodè and Coffin, LLC, and Steve Plunkett from Bassford Remele as they discuss policies, compliance, litigation, and risk mitigation in the evolving landscape of electronic monitoring.

Rebecca Coffin, Partner, Rodè & Coffin, LLC Steve Plunkett, Esq, Shareholder and Long-Term Care Practice Group Chair, Bassford Remele

205: LIFE SAFETY AT THE SFMD Navigating life safety requirements can be complex, but understanding the expectations of the Minnesota State Fire Marshal Division (SFMD) can significantly improve your outcomes. This session will provide practical guidance on writing effective plans of correction (POCs), determining when and how to request a waiver, and identifying common pitfalls that lead to tags. Attendees will walk away with tools to streamline compliance efforts, reduce deficiencies, and build stronger communication with SFMD during surveys and inspections.

Rick Huston, Deputy State Fire Marshal, MN State Fire Marshal Division

206: STAY OUT OF THE WEEDS—LEAD UP Explore the current challenges leaders face and the path forward.

Let's examine how distractions and busyness hinder effective leadership, identify common obstacles, and provide strategies for overcoming them. Leaders will gain tools to recognize when they are overwhelmed and learn how to regain focus. Emphasizing the importance of self-management, this session empowers leaders to optimize their effectiveness and elevate their leadership capabilities.

Rachael Evers, RN, LNHA, LALD, Director of Quality and Leadership Development, Lifespark

MONDAY | 3:15-4:30 PM 301: EMPOWER TO ACHIEVE—BUILDING A STRONGER, MORE EFFECTIVE CULINARY TEAM The culinary department plays a critical role in senior living, directly impacting resident satisfaction and serving as a key marketing asset. Success in this area requires strong leadership that inspires and empowers. This session will cover strategies for recruitment and retention, effective communication across generations, and techniques to keep staff engaged and focused.

Christine Link, MBA, RD, LD, Dietitian, Martin Bros. Distributing Steve Tiezzi, Corporate Chef, Martin Bros. Distributing

302: RECENT YEARS HAVE BEEN CHALLENGING FOR HEALTHCARE professionals, leading to potential oversight of reimbursement priorities. With the introduction of the new MN case mix system, now is the ideal time to refocus on reimbursement strategies. This session will highlight real-life case studies for both PDPM and case mix reimbursement, offering practical tips to ensure you capture your well-earned reimbursements.

Michelle Stober, RN, BSN, CEO, Senior Care Solutions

303: WORKFORCE CONNECTIONS This session explores innovative strategies to create person-centered workplaces that support the recruitment and retention of New Americans in the long-term care (LTC) field. Learn how employer and job coaching can foster inclusive practices, how career progression and skill development pathways can boost retention, and how a structured toolkit can help replicate and sustain proven approaches.

Attendees will leave with practical tools and replicable models to strengthen their workforce and advance equity in hiring and retention.

Nicole Mattson, LHSE, Vice President of Advocacy & Workforce Development, Care Providers of Minnesota Asha Ali, Community Outreach & Workforce Navigator, Care Providers of Minnesota

304: SNF REGULATORY APPEALS—THE IDR & IIDR Attorney Robert Rodè and Compliance Specialist/Paralegal Jen Bernstein will provide an overview of the informal dispute resolution (IDR) and independent informal dispute resolution (IIDR) appeal processes. The presentation will cover recent legal changes affecting appeal options, using hypothetical scenarios to demonstrate the step-by-step process for requesting and preparing for IDR/ IIDR. Additionally, participants will learn about timing, monetary considerations, appeal strategies, and the most commonly cited deficiencies (tags).

Jen Bernstein, Compliance Specialist/Paralegal, Rodè & Coffin, LLC Robert Rodè, President/Partner, Rodè & Coffin, LLC

207: SOCIAL WORK ETHICS—A JOURNEY THROUGH THE WILDERNESS The path of social work is often challenging—marked by complexity, unpredictability, and emotional depth. Every interaction with a client, family, or system presents its own set of unique circumstances. Yet, despite these challenges, we remain grounded in the core values and ethics that define our profession. These principles serve as both our guide and our toolkit. Among them, a commitment to self-care stands out—not only as a personal necessity but as a professional responsibility. By prioritizing our own well-being, we ensure we can continue to advocate effectively and compassionately for those we serve.

Sandra McGurran, MSW, LISW, Regional Manager of Senior Housing Partnerships MN & WI, AccentCare Fairview

CARE PROVIDERS OF MINNESOTA

20

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MONDAY, NOVEMBER 10 LEARNING SESSIONS 100-300 305: MNOSHA update 2025 This session will offer a comprehensive overview of the Minnesota OSHA inspection process, with a particular focus on the types of inspections conducted and the priorities set within long-term care (LTC) settings. Attendees will review key inspection data from the past year, highlighting the most frequently cited standards.

In addition, the session will cover the specific requirements of ergonomics and safe patient handling statutes, providing insights into compliance and best practices for improving safety and reducing risks in LTC environments.

307: NAVIGATING BEHAVIORAL COMPLEXITIES OF AN EVERCHANGING LTC POPULATION Let's explore the future of behavioral health treatment in LTC, focusing on the impact of demographic shifts, policy changes, and technological advances. As the LTC population evolves to include younger residents with chronic mental illness and complex behaviors, providers will learn how to effectively address these challenges. Key topics include admission considerations, identifying potential causes of behaviors, assessment strategies, safety awareness, and appropriate interventions to ensure quality care.

Emily Tintes Schiwal, MPH, Senior Industrial Hygienist, MNOSHA–MN Dept. of Labor and Industry Rasana Rana, MS, MBBS, Senior Industrial Hygienist, MNOSHA–Workplace Safety Consultation Ryan Brighi, Principal Safety Investigator, MNOSHA–Compliance

Michael Goldsmith, MSW, Vice President of Integrated Behavioral Health, Behavioral Care Solutions LLC

306: PLANNING FOR WHAT'S NEXT IN DEMENTIA CARE Explore an overview of dementia prediction models in the US, highlighting recent research advances, key risk factors, and potential for early detection. Let's investigate the integration of clinical, genetic, and lifestyle data for more accurate predictions, along with the challenges and future directions in dementia prediction.

The session will examine the implications for providers, focusing on infrastructure impact, strategies for adaptation, and resource planning in response to shifting dementia diagnosis trends and an aging population.

308:ITURN YOUR FACILITY AROUND—A STEP-BY-STEP APPROACH Let's walk through a decade-long approach to improving organizational processes by focusing on active listening, process observation, and fostering a questioning mindset. We will cover engaging front-line staff in developing a strategic plan, involving leadership in cross-department discussions, and effectively communicating and implementing the plan. The session also emphasizes the importance of follow-up, monitoring, and maintaining the system while improving the facility’s culture by keeping staff involved throughout the process.

Tony Janusz, LNHA, Regional Interim Administrator, Good Samaritan Society

Cheri Booth, RN, MSN, MPH, PHN, Corporate Clinical Director, Silvercrest Properties

CARE PROVIDERS OF MINNESOTA

22

MONDAY SPECIAL EVENTS

ANNUAL MEMBERSHIP MEETING Monday, November 10th | Noon-1:45 PM | EVERYONE WELCOME & RSVP required* The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2026 officers and directors; and connect with friends and acquaintances.

Lunch is provided for full meeting participants only (limited to 200). *RSVP when registering for convention.

To request a kosher meal for Monday’s annual meeting, please contact Shauna by October 31, 2025, at skapsner@careproviders.org or 612-309-9774.

JOIN US FOR THE EXPO RECEPTION MONDAY, November 10th | 4:30–6:30 PM An opportunity to meet with this year's exhibitors and check out their latest services and products!

Grab something to eat and drink and visit with our valued business partners.

Plus...it's your first chance to FIND THE HIGHEST MOUNTAIN ON EACH CONTINENT (details on-site)

Where compassion meets excellence in Every Moment 2 4 H O U R S A D AY

3 6 5 DAY S A Y E A R

We are available 24/7 including nights, weekends, and holidays.

1-877-MOMENTS (877) 817-3030 MOMENTSHOSPICE.COM 23

7 DAY S A W E E K

Please call us for all patient needs, urgent questions, support, and patient referrals

CARE PROVIDERS OF MINNESOTA

LEADING4LIFE FELLOWSHIP PROGRAM The Leading4Life Fellowship provides opportunities for mentoring, personal & professional growth, networking, and the development of leadership skills that are practical & immediately applicable. Fellows completing the program receive certification, continuing education credits, and public recognition, as well as the right to the title of "Leadership Fellow." This year—our 17th year—the Leading4Life Fellowship program brought together a diverse group of members to learn practical skills and to develop as effective leaders—both personally and professionally.

CONGRATULATIONS TO THIS YEAR’S LEADING4LIFE GRADUATES: Tara Adkins, Inter-Faith Care Center Kelly Conrad, Carver Ridge Senior Living Stephanie Gould, Vermillion Senior Living Brandi Hines, Horizon Health Cierra Hohler, Maplewood Manor Ann Hortillosa, Syncare, Inc. Jenna Iwuchukwu, Hawley Senior Living Monica Kemper, Ecumen–Detroit Lakes Gabrielle Klingsporn, Beehive Homes of Lakeville Loni Lagro, Care Providers of Minnesota Nebiha Mohammed, HealthGuard Partners Lyle Myers, MN Signature Care Meegan Wiese, Good Samaritan Society–St. James Kristin Yang, SilverCreek on Main

Find out more at careproviders.org/leading4life

EFFECTIVE LEADERS EMPOWER OTHERS TO MAKE A DIFFERENCE IN THE WORLD.

FOOD OPTIONS AT CONVENTION & EXPO Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM Classic all-American restaurant serving up crave-worthy favorites.

Mystic Steakhouse | Sunday–Thursday, 5:00–9:00 PM Fresh from the farm or straight from the sea, enjoy the finest prime beef and seafood offered in a welcoming setting.

The PROMENADE restaurants | Open daily 11:00 AM • Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more • Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more • Presto Pizza: grab your favorite pizza by the slice or enjoy salads, drinks, desserts and more!

• Baccarat Noodle Bar: Serving up irresistible dishes like Fried Rice, Dumpling Soup, Pho and Dan Dan Noodles!

HOP HOUSE | Sunday 11:00 AM-12:00 AM; Monday–Thursday 2:00 PM-12:00 AM Enjoy over 20 beers on tap and delicious food in a sports bar with state-of-the-art screens for the ultimate sports viewing experience.

Caribou Coffee | Opens 7:00 AM Perk up with premium quality coffee, handcrafted espresso beverages, and mochas made with real chocolate Little Six Casino | Sunday–Thursday, 8:00 AM–11:00 PM A quick, free shuttle ride or a 1/4 mile walk away. Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant.

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CARE PROVIDERS OF MINNESOTA

FREE LUNCH | TUESDAY | IN THE EXPO HALL A free lunch, will be available in the expo hall, on Tuesday, NOON-1:30 PM Enjoy your lunch while taking one more opportunity to meet with our valued business partners.

ELEVATE. EDUCATE. EMPOWER.

TUESDAY LEARNING SESSIONS CATEGORIES/AUDIENCE

SESSION PLANNER: Tuesday, November 11, 2025 To get the most education that is relevant to you, use this grid to see which sessions pertain to membership categories, specific professions and knowledge of the long-term care industry.

Session #

Room

Session title

Session audience

Target Audience

Prov size (sm/large)

401

Shakopee

The dining experience redefined—Person-centered approaches that work

All

SNF/NF, ALF

Both

402

Owatonna 1

Activities—Beyond the three Bs

All

SNF/NF, ALF

Both

403

Chaska 1 & 2

Transforming staffing models: Embracing change through workforce satisfaction & technology

Advanced

SNF/NF, ALF

Both

404

Anoka 1 & 2

Surviving integrity review investigations— Mastering the hearing & appeal process

Advanced

ALL

Both

405

Owatonna 2&3

A new AL environment—Case study of transitioning an SNF to an AL

Advanced

SNF/NF, ALF

Both

406

Little Crow

Teepa Snow’s “Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH)

Intermediate

ALL

Both

407

Isanti

Benefits of having after hours & weekend nurse triage

Intermediate

ALL

Large

408

Waconia 1 & 2

Innovation meets compassion—AI in LTC

All

ALL

Both

501

Shakopee

Using reminiscence to enhance the dining experience

All

SNF/NF, ALF

Large

502

Owatonna 1

Silver & Gold—How do senior leaders lead?

Advanced

ALL

Both

503

Chaska 1 & 2

Navigating the new landscape of Minnesota nursing facility reimbursement

All

SNF

Both

504

Anoka 1 & 2

Paid leave, FMLA & ESST

Advanced

ALL

Both

505

Owatonna 2&3

A new AL environment—How to have a citation-free physical environment survey

All

ALF

Both

506

Little Crow

How to de-escalate within yourself & residents who exhibit challenging behaviors

All

ALL

Both

x

x

507

Isanti

IDT Process for GG—Increase reimbursement while improving accuracy & quality

Intermediate

SNF/NF

Both

x

x

508

Waconia 1 & 2

AI prompt building workshop—Practical tools for care leaders

All

ALL

Both

601

Shakopee

Food as medicine—Leveraging therapeutic diets & natural remedies in LTC

All

ALL

Both

602

Owatonna 1

Transformational end-of-life care—Successful integration of serives, hospice & the AL

Intermediate

ALF

Both

603

Chaska 1 & 2

Should administrators be involved in A/R

Advanced

SNF/NF, ALF

Both

604

Anoka 1 & 2

Who is the medical decision-maker?

Intermediate

ALL

Both

605

Owatonna 2&3

Minnesota's PDPM moment—Strategies for a successful Medicaid transition

Advanced

SNF/NF

Both

606

Little Crow

Be CAUTIous—An interactive workshop of infection prevention practices

Advanced

ALL

Both

607

Isanti

Survey readiness & resident wellness—Addressing behavioral health & antipsychotic practices

All

SNF/NF

Both

608

Waconia 1 & 2

Recognizing & responding to changes on condition—A comprehensive training for nursing staff

All

ALL

Both

27

CARE PROVIDERS OF MINNESOTA

Home Care

Social Work

Culinary

Env Svcs

x x

x x

x x x

x

x

x

x

x x

x

x x

x

TUESDAY, NOVEMBER 11 LEARNING SESSIONS 400-600

SPECIAL EVENTS: Tuesday, November 11, 2025 Expo Free Lunch: Noon-1:30 PM in the Minnetonka Ballroom Mixer: Roundtable Solutions, sponsored by Upper Lakes Foods, 4:30-6:40 PM; followed by Trivia Mental Health

Workforce

Quality Spec

Health Info Tech Pro

HR

Bus Office

Corp Staff

Marketing

Clinical

Activities

LNHA/ED/ LALD

QA category

3 x

& hearing loss—Sup

x

x

x

3

x

5 x

x

x

6

x

x

6

x

3

x 0

x x

x

x

x x

x

x

x

x

3, 5

x

x

x

4 3

x x

x

x

x

x x x

x x

x

x

x

1

x

x

6

x

x

5, 6

x

x

6

x x x x

x

x

x

x

x

3, 5

x

x

x

3, 6

x

4, 6

x

x x

3

x x

x x

x

x x

x x x x

x

x

x x

x

x

x

3

x

6

x

6

x

3, 6

x

3

x

x

3

x

x

3

CARE PROVIDERS OF MINNESOTA

28

TUESDAY , NOVEMBER 11 LEARNING SESSIONS 400-600

TUESDAY | 8:15–9:30 AM 401: THE DINING EXPERIENCE REDEFINED—PERSON-CENTERED APPROACHES THAT WORK Mealtimes should be more than a routine, they should be meaningful moments that foster dignity, comfort, and connection.

This session reimagines the dining experience through a personcentered lens, highlighting practical strategies to improve mealtime satisfaction, nutritional intake, and overall resident well-being.

Attendees will explore tactile examples of how environment, choice, cultural relevance, and flexibility can transform dining into a daily opportunity for joy and engagement. From small changes in table settings to policy-level shifts in autonomy, we will offer actionable ideas to enhance the dining experience for every resident.

Toni Swanson, Corporate Dietitian Manager, Ecumen

402: ACTIVITIES—BEYOND THE THREE BS Join us for an engaging, interactive session focused on creating meaningful, high-impact activities for seniors—and boosting participation across your community. We’ll explore innovative ideas, proven strategies, and practical ways to overcome common challenges in activity planning. Attendees are encouraged to share their own successful programs, creating a collaborative learning environment. We’ll also review frequently-cited, activity-related state tags and discuss how to proactively avoid them. Let’s work together to elevate the quality of life for the seniors we serve!

Samantha Adams, ADC MC/PC, LALD, Regional Manager, Partners Senior Living Options

403: TRANSFORMING STAFFING MODELS—EMBRACING CHANGE THROUGH WORKFORCE SATISFACTION & TECHNOLOGY Learn how to adapt to new staffing regulations with tools and strategies covering staffing models, technology integration, workforce satisfaction, and employee scheduling preferences.

Gain practical insights on building flexible, accountable schedules through a real-world case study.

Melissa Kirchhoff, LALD, CEC, Principal Consultant, Adept Senior Living Solutions Kris Jacobson, LNHA, LALD, Executive Consultant, Adept Senior Living Solutions

404: SURVIVING INTEGRITY REVIEW INVESTIGATIONS— MASTERING THE HEARING & APPEAL PROCESS This session will cover the role of the Medicaid Provider Audits & Investigations (MPAI) division within DHS, including its investigative processes and how to challenge findings through appeals and hearings. It will also address best practices for responding to record requests, overpayment notices, and the risks of Stipulated Provider Agreements. Additionally, attendees will learn about statistical extrapolation and its use in calculating alleged overpayments.

Christianna Finnern, Shareholder, Winthrop & Weinstine Tracy Jacobs, Counsel, Winthrop & Weinstine

405: A new AL environment—Case study of transitioning an SNF to an AL Let's use a case study format to analyze the physical environment of a former nursing facility, identifying potential barriers related to the 2018 NFPA Life Safety Code and 2018 FGI standards that could hinder obtaining a new AL license. The session will explore design and construction lessons learned, providing valuable insights to care providers, architects, contractors, and developers navigating the MDH project submittal process.

Michael Mireau, President/Co-Founder, The Source Assisted Living Consultants

406: TEEPA SNOW’S “POSITIVE PHYSICAL APPROACH™ (PPA) AND HAND UNDER HAND™ (HUH) We'll focus on positive approach to care “care partnering” techniques, including Positive Physical Approach™ (PPA) and Hand Under Hand™ (HUH). These newly learned skills enable care partners to shift from simply "dealing with the behaviors" to creating a positive and caring environment. Learners develop observational skills needed to recognize signals of “unmet needs and growing distress” in the person they care for and respond in a way that reduces anxiety and improves quality of life.

Karis Gust, RN, BSN, MA, BC-RN, Certified PAC Trainer, Nursing & Clinical Services Consultant, Good Samaritan–Sanford Health Rhona Snyder, LSW, LALD, Certified PAC Trainer, Senior Living Consultant, Good Samaritan–Sanford Health

407: BENEFITS OF HAVING AFTER HOURS & WEEKEND NURSE TRIAGE This presentation on after-hours, weekend, and holiday nurse triage will cover what it is, how it works, and the tangible value it brings.

The speaker panel, with experience in operations, finance, corporate clinical, ownership, and on-site clinical, will share insights on how implementing nurse triage has led to reduced nurse and direct care attrition, improved care quality, and lower operating costs. You'll hear different perspectives on how this model benefits both care teams and the bottom line.

Christopher Krebsbach, LALD, LNHA, COO, RM and Marquis Management Jin Fang, LALD, Owner/Operator, Beehive Lakeville and Lakeville South Cheri Booth, RN, MSN, MPH, PHN, Corporate Clinical Director, Silvercrest Properties Alicia Ruby, RN-BSN, Director of Nursing, BeeHive Homes of Lakeville

408:INNOVATION MEETS COMPASSION—AI IN LTC As AI rapidly enters the healthcare space, LTC providers are navigating how to integrate these tools responsibly and effectively.

We will examine real-world use cases, lessons learned, and the ethical guardrails necessary to ensure AI is integrated properly into the LTC ecosystem. Emphasis will be placed on how macrolevel system innovation aligns with micro- and mezzo-level clinical practice. Participants will leave with a clear understanding of the potential, the pitfalls, and the professional responsibilities surrounding AI in their organizations. If this sparks your interest, please bring questions to the conversation! This education is designed to be a collective exchange of information. The more engagement the audience brings to the table, the more thought provoking the education becomes.

Marcus Kubichek, Director of Innovation, Monarch Healthcare Management

29

CARE PROVIDERS OF MINNESOTA

TUESDAY, NOVEMBER 11 LEARNING SESSIONS 400-600

TUESDAY | 1:30-2:45 PM 501: USING REMINISCENCE TO ENHANCE THE DINING EXPERIENCE Memories are best served with a side of good food. Reminiscence techniques enrich dining experiences by triggering memories through taste, smell, sight, and sound, fostering both physical nourishment and mental well-being. Dining and life enrichment staff can significantly influence the dining atmosphere by incorporating these techniques, thereby enhancing the overall dining experience.

Heather Opsahl, LSW/LALD/Key Account Executive Healthcare, Upper Lakes Foods, Inc.

502: SILVER & GOLD—HOW DO SENIOR LEADERS LEAD? Personal leadership & the leadership system: A key to leading a high-performing organization. Explore your personal leadership style through the Category 1 lens of AHCA/NCAL’s Quality Award Program. This session includes a leadership self-assessment and examines how your style aligns with your site’s leadership system.

By the end, you’ll have a solid foundation to develop a leadership framework that drives high-performing organizations. This session is an updated offering directly from the 2025 AHCA/NCAL Delivering Solutions Conference.

Shauna Kapsner, LALD, Director of Education & Events, Care Providers of Minnesota

503: NAVIGATING THE NEW LANDSCAPE OF MINNESOTA NURSING FACILITY REIMBURSEMENT The Minnesota Legislature has enacted significant changes to how nursing facilities are reimbursed for care. As of October 1, Minnesota will be using the nursing indices from PDPM (Patient-Drive Payment Model) to case mix adjust rates, being additional complexity and opportunity for providers. Join us for an expert panel discussion exploring elements of reimbursement legislation, PDPM transition in MN, and practical strategies for operational & financial sustainability.

Todd Bergstrom, Director of Research & Data Analysis, Care Providers of Minnesota

504: PAID LEAVE, FMLA & ESST Leaves under Minnesota law, including FMLA, ESST, and the new paid leave law set to take effect on January 1, 2026. The presentation will address the statutory requirements for each type of leave and provide guidance on managing the unique challenges they present for long-term care employers. Additionally, strategies will be outlined to help avoid common mistakes made by LTC providers when handling FMLA and ESST.

506: HOW TO DE-ESCALATE WITHIN YOURSELF & RESIDENTS WHO EXHIBIT CHALLENGING BEHAVIORS Dr. John Brose, with over 45 years of experience supporting long-term care (LTC) staff, will present on the development and management of challenging resident behaviors. He will provide insights into the underlying causes and sustaining factors of these behaviors, and share practical, proactive strategies for effective intervention. The session will also address self-care techniques for caregivers. The presentation will combine lecture, case examples, discussion, and appropriate use of humor to engage participants.

John Brose, PhD, LP, LADC, LMFT, CEO and Clinical Director, Associated Clinic of Psychology

507: IDT PROCESS FOR GG—INCREASE REIMBURSEMENT WHILE IMPROVING ACCURACY & QUALITY Starting with a detailed overview of Section GG of the MDS for IDT documentation, we will delve into Section GG as it is essential for assessing a resident’s functional abilities, which plays a crucial role in comprehensive care planning and quality outcome measurement.

Key topics covered include the purpose and components of Section GG, the scoring system, documentation guidelines, interdisciplinary collaboration, progress monitoring, training, and the impact of PDPM on quality measures (QMs) and reimbursement. Emphasis is placed on accurate documentation, collaborative efforts across disciplines, and how proper documentation supports improved patient outcomes from admission to discharge.

Megan Nelson, MDS Specialist, Advanced Health Institute

508: AI PROMPT BUILDING WORKSHOP—PRACTICAL TOOLS FOR CARE LEADERS This hands-on session teaches how to use AI tools like ChatGPT to simplify admin tasks, writing, and decision-making for care providers and leadership teams. You'll learn to create reusable AI prompts for tasks such as drafting memos, brainstorming ideas, and staffing decisions—no technical experience required. Bring a device to follow along if you'd like, and leave with practical templates and the confidence to start using AI in your daily work.

Christopher Blomquist, RN/BSN, QCP, VP of Clinical & AI Strategy, Dovaxis Judi Kulus, Director of Clinical Informatics and Client Success, Dovaxis

Ryan Usher, Partner, Rodè & Coffin, LLC

505: A NEW AL ENVIRONMENT—HOW TO HAVE A CITATION-FREE PHYSICAL ENVIRONMENT SURVEY This session is for care providers, architects, engineers, contractors, and developers with a comprehensive understanding of the current landscape of assisted living. We will clarify the distinctions between different AL facility licenses and outline the new 144G statute's requirements for physical environments. Additionally, the presentation will offer guidance to care providers on the expectations for physical environment surveys and strategies to ensure a citation-free inspection outcome.

Michael Mireau, President/Co-Founder, The Source Assisted Living Consultants

CARE PROVIDERS OF MINNESOTA

30

Integrity • Service • Quality • Longevity SINCE 1947

MN LIC #BC741401

COMMERCIAL

EXTERIOR

REMODELING AUTHORITY

SIDING | ROOFING | DOORS WINDOWS | STONE | GUTTERS FLAT ROOFING

Commitment to Safety Your safety and property are our top priority. As a trusted general contractor, we follow OSHA and Environmental Compliance Systems standards to ensure secure, compliant job sites. Our trained crews maintain clean, hazard-free zones and proactively manage risks, ensuring your project is completed safely, smoothly, and with care.

2024 • New Member

Give us a call at 763.391.5590 or visit us online at MinnesotaExteriors.com

TUESDAY, NOVEMBER 11 LEARNING SESSIONS 400-600

TUESDAY | 3:00-4:15 PM

601: Food as medicine—Leveraging therapeutic diets & natural remedies in LTC Examine how therapeutic diets and natural remedies can support chronic disease management, reduce medication use, and enhance quality of life in long-term care. This session covers the integration of holistic nutrition—such as herbs and whole foods—within traditional care models, offering practical strategies, case examples, and regulatory insights to promote personalized, person-centered care.

Toni Swanson, Corporate Dietitian Manager, Ecumen

602: Transformational end-of-life care—Successful integration of services, hospice & the AL Resident quality of life and end-of-life care is transformed when hospices and ALs integrate clear communication with collaboration in the development of a unified care plan. Presenters will describe the responsibilities of stakeholders and identify the action steps necessary to address the complex needs of terminally ill residents and their families in an AL environment.

Michaun Shetler, LALD, RN, Vice President of Provider Services & Relations, Care Providers of Minnesota Beth Werner, RN, MHA, Quality Coordinator, Hospice, Ecumen

603: Should administrators be involved in A/R An expert panel will discuss the key aspects of managing aging accounts receivable, addressing the who, what, when, why, and how of the process. They will provide valuable insights into the roles of various departments and personnel that are essential in maintaining a healthy and successful bottom line.

Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc. John Huhn, VP of Senior Living Operations, Community Living Solutions Robert Rodè, President/Partner, Rodè & Coffin, LLC Morgan Skeim, LNHA, LALD, Administrator, North Star Manor Megan Miller, LNHA, LALD, Executive Director, Birchwood Senior Living

604:Who is the medical decision-maker?

Navigating guardianship, power of attorney, MOLST/POLST, and advance directives can be complex, particularly when determining who holds medical decision-making authority for patients lacking capacity, especially in cases of family disagreement. This session will provide participants with a clear understanding of these legal tools to help ensure that medical care respects and aligns with the patient’s wishes.

606: Be CAUTIous—An interactive workshop of infection prevention practices Let's dig into the causes of catheter-associated urinary tract infections (CAUTIs) and UTIs, highlighting updated prevention and catheter care practices, including nurse-driven approaches. Through interactive, workshop-style learning, participants will gain practical strategies to effectively prevent infections within long-term care settings, enhancing their ability to protect residents and improve outcomes.

Mary Cantu, BS, RN, Medical Science Liaison, Medline Industries, LP

607: Survey readiness & resident wellness—Addressing behavioral health & antipsychotic practices Learn about the intersection of behavioral health, antipsychotic medication use, and regulatory compliance in nursing facilities.

Attendees will gain an understanding of CMS expectations related to the assessment, care planning, and monitoring of residents with behavioral health needs, including those receiving antipsychotic medications. The session will also highlight frequently-cited deficiencies and provide actionable strategies to reduce survey risk while supporting safe, resident-centered care. Real-world examples and practical interventions will equip participants with tools to improve outcomes and maintain compliance.

Hawley Hunt, MBA, MHA, LNHA, Senior Director, Regulatory and Quality Services, American Health Care Association Amy Miller, BS, RN, Director of Clinical and Regulatory Services, American Health Care Association

608: Recognizing & responding to changes on condition—A comprehensive training for nursing staff Equip both SNF & AL staff with the essential skills to identify, document, and respond effectively to changes in residents' conditions. Timely recognition of changes can prevent complications, improve outcomes, and ensure compliance with regulatory standards.

Michelle Stober, RN, BSN, Chief Executive Officer, Senior Care Solutions Julie Dietz, BSN, RN, VP of Community Based Services, Senior Care Solutions

Tracy Jacobs, Counsel, Winthrop & Weinstine Christianna Finnern, Shareholder, Winthrop & Weinstine

605: Minnesota's PDPM moment—Strategies for a successful Medicaid transition Explore Minnesota’s potential shift to a PDPM-based Medicaid payment model, highlighting recent MDS 3.0 updates and their impact on care planning, compliance, and reimbursement.

Attendees will learn from other states’ experiences and gain practical strategies to improve assessment accuracy, interdisciplinary workflows, and resource allocation—equipping providers to succeed in a value-based payment environment.

Genice Hornberger, RN, Regulatory Affairs Director, PointClickCare Eugene Gonsiorek, Vice President of Clinical Regulatory Standards, PointClickCare

CARE PROVIDERS OF MINNESOTA

32

NATIONAL QUALITY AWARD RECIPIENTS

ELEVATE. EDUCATE. EMPOWER.

CONGRATULATIONS 2025 QUALITY AWARD RECIPIENTS Congratulations to Care Providers of Minnesota members who were recipients of the American Health Care Association/National Center for Assisted Living 2025 Quality Awards. In October, members will be presented with their award at AHCA/NCAL’s Convention & Expo in Orlando, Florida. We will also recognize their accomplishment at our November annual convention & exposition.

Bronze—Commitment to Quality • Bethany on the Lake Assisted Living • Carver Ridge Senior Living • Crystal Seasons Living Center • Ecuman Countryside • Ecumen Brooks • Ecumen Detroit Lakes-Emmanuel Nursing Home • Ecumen Detroit Lakes-The Cottage • Ecumen Evergreens of Moorhead • Ecumen Litchfield • Ecumen Prairie Hill • Ecumen Sand Prairie • Edgebrook Estates Assisted Living • Good Samaritan Society-Comforcare

Silver—Achievement in Quality • Green Prairie Rehabilitation Center • Hawley Senior Living • Mala Strana Assisted Living • Mala Strana Rehabilitation Center • Minnesota Masonic Home Care Center • NorBella of Prior Lake • Parks’ Place Memory Care • Sugar Loaf Senior Living • The Commons on Marice • The Estates at Bloomington • The Legacy of Delano • The North Shore Estates • Valley Care and Rehab

• Autumn Glen Senior Living • Ecumen Lakeview Commons • Good Samaritan Society-Howard Lake • Highland Senior Living Community • Ridge View Estates Assisted Living • Sterling Park Senior Living Community

®

There when you need us the most 855-278-2764 stcroixhospice.com

33

CARE PROVIDERS OF MINNESOTA

TUESDAY , NOVENBER 11 LEARNING SESSIONS 400-600

CARE PROVIDERS OF MINNESOTA

34

TUESDAY SPECIAL EVENTS

Mixer: Roundtable Solutions A high-energy event with 10–12 hot-topic tables, each hosting fast-paced, facilitated discussions. Connect, share ideas, spark solutions, and enjoy a fresh, fun, and engaging way to tackle today’s challenges together.

CEs Offered: 1.5 Date: Tuesday, November 11 Time: 4:30 – 6:40 PM

Upper Lakes Foods will host two roundtable discussions: • Heather Opsahl Emergency Preparedness • Taylor Heitzinger, RD Food Costing

Drinks and light appetizers will be provided.

TRIVIA NIGHT

Tuesday in the Minnetonka Ballroom | 6:45 PM

JOIN US FOR A LIVELY & ENTERTAINING EVENT CREATE YOUR OWN TEAM OR COME ON YOUR OWN led by James Cosgrove via G.L. Berg Entertainment

35

CARE PROVIDERS OF MINNESOTA

WE ARE HERE FOR YOU PERSONALIZED SERVICES FOR YOUR BUSINESS We are an independent, family-owned company and we work hard to ensure you have access to fresh, quality products. Our dedicated team of sales consultants, operations experts, and culinary gurus offer a personalized, full-service approach to supplying and marketing your business. Some of our services include: • Menu & Recipe Development • Evaluation, Planning & Marketing • Graphics, Menu & Signage Design • Supply & Equipment • Specialist Team • Food Shows, Traveling Kitchen and Trends

UPPERLAKESFOODS.COM 801 Industry Avenue • Cloquet, Minnesota 55720 • 800.879.1265

FOUNDATION SILENT AUCTION

ELEVATE. EDUCATE. EMPOWER.

SILENT AUCTION | TUESDAY, NOVEMBER 11th | 9:30 AM–5:15 PM 1 BID EARLY & BID OFTEN

Check out the amazing selection and variety of silent auction items on Tuesday, November 11th on the main floor—Minnetonka Ballroom foyer.

Bidding begins at 9:30 AM and ends at 5:15 PM that day. Winners will be notified by text soon after the auction ends (@5:30 PM).

Silent auction winners should be prepared to purchase and pick up their items by 6:15 PM.

TYPICAL SILENT AUCTION ITEMS INCLUDE: • • • • •

Gift cards to local favorite restaurants Local sports team tickets—Vikings, Twins, The Wild, Timberwolves Themed baskets Donated weekend stay at a cabin or condo Resort or hotel stays

Download the convention app to preview silent auction items and plan your bidding: my.yapp.us/CPMCON25 Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year.

We take care of you so you can better care for your community.

Mendota Heights | Owatonna Rushford | Worthington askltc@sterlingltcrx.com | 877.224.0084 sterlingltcrx.com

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CARE PROVIDERS OF MINNESOTA

CONVENTION & EXPOSITION EXHIBITORS

EXHIBITORS

THANK YOU TO OUR 2025 EXHIBITORS

Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.

The following list is as of September 3, 2025—more exhibitors added daily!

AB/CD Cleaning Services ACADIA Pharmaceuticals, Inc. Accelerated Care Solutions LLC Advanced Comfort Health Advanced Health Institute (AHI) AlixaRx Arvig Big Stone Therapies Blue Cross Blue Shield/Blue Plus Blue Stone Therapy Christensen Group Insurance CliftonLarsonAllen (CLA) Community Living Solutions Group Consonus Healthcare Continuum Therapy Partners Custom Medical Solutions DispatchHealth Imaging EasyShifts Ecolab Eldermark Software Eldre Solutions Group (ELDR) Elim Preferred Services eMenuChoice ESHYFT Essity/TENA First Quality Products Fusion Workforce Solutions Gallagher Gentell Girard's Business Solutions, Inc. Guardian Pharmacy Healthcare Academy

39

HealthCare Interactive, Inc. (HCI) Healthcare Specialty Onsite Services, Inc. HPC-Healthcare Purchasing Connection Herzing University Impact Medical In-House Senior Services Key Rehabiitation Legacy Restoration LLC. Lotus Pharmacy Martin Bros. Distributing McKesson MDS Solutions (Key Rehab) Medication Management Partners Med-Mizer Miller Architects & Builders Minnesota Exteriors Commercial Moments Hospice Navigator Group Purchasing New Horizon Foods Northern Lights Health Northwest Respiratory Services Nura Pain Clinics Omnicare a CVS Company Otsuka Pharmaceutical Ovitsky Vision Care Passion for Dining and Nutrition (PDN) Pathway Health Performance Foodservice POC 365 Pope & Conner Consulting Inc Procare HR Radius Living Rx

Rancher's Legacy River Oaks of MN Senior Care Authority Senior Care Solutions SFM Mutual Insurance Company SNFClinic St. Croix Hospice Sterling Long Term Care Pharmacy SYSCO Minnesota TapestryHealth Textile Care Services Thrifty White Pharmacy Twin Cities Physicians University of Minnesota, College of Continuing & Professional studies Upper Lakes Foods, Inc US Foods VeriCore Consulting Group Vivie WakeStaff

CARE PROVIDERS OF MINNESOTA

VISIT VENDORS MONDAY, 4:30–6:30 PM Expo Hall Reception TUESDAY, 9:30 AM–1:30 PM Free lunch* available Noon–1:30 PM

HPC is your proven group purchasing partner!

HPC has the suppliers, the contracts, and resources in place to ensure your business gets the supplies you need and at a cost you can afford! Trust our experts to help you rein in costs and get connected to a reliable supply chain.

Health Care •PPE, medical supplies, pharmacy •Food and food service equipment •Facility and housekeeping supplies •Offices supplies

Construction •Mechanical, electrical, plumbing equipment and services •Furniture, fixtures, and equipment •Design and build services •Facilities management assistance

Food Service •Grab and Go Programs •Fresh produce and dairy from local growers •Recipes with labor saving prep and menu options •Adaptable food to meet cost targets Spend Management •Automate 60-70% of your spend •Reduce the cost of processing invoices •Digitize 100% of invoices •Standardization with flexible supply management

612-874-3473 | HPCGroupPurchasing.org

Healthcare Provider Rehabilitation Resources The American Heart Association, in collaboration with the Minnesota Department of Health, is currently recruiting Skilled Nursing Facilities, Critical Access Hospitals with swing beds, and Inpatient Rehabilitation Facilities to participate in the Mission: Lifeline Stroke Post-Acute Care Initiative.

We help facilities implement evidence-based guidelines to enhance their stroke rehab programs, collect data, and participate in monthly statewide virtual learning collaboratives. All participating sites will receive a $10,000 participation stipend per year for up to 2 years.

To learn more and see a list of participating MN sites, visit: www.heart.org/PostAcuteStroke or Email: Sarah.Donnelly@Heart.org

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What sets us apart is our personalized care approach that seamlessly integrates medication management, physical therapy, behavioral health counseling, and advanced interventional procedures— all under one roof.

Coon Rapids, Edina, and Woodbury Clinics 763-537-6000 | nuraclinics.com

©2025 Nura PA. All rights reserved.

CARE PROVIDERS OF MINNESOTA

42

ELEVATE. EDUCATE. EMPOWER.

WEDNESDAY LEARNING SESSIONS CATEGORIES/AUDIENCE

Session #

Room

Session title

Session audience

Target Audience

Prov size (sm/large)

701

Shakopee

Updates & recommendations for providers regarding the Nursing Home Workforce Standards Board

Advanced

SNF/NF

Both

702

Owatonna 1

Compassion in care—Tailoring long-term support for residents with substance use histories

All

ALL

Both

703

Chaska 1 & 2

Update on nursing facility rates and policies

Advanced

SNF

Both

704

Anoka 1 & 2

Driving operational success in senior living through informed pricing strategies

Advanced

ALF, HC

Both

705

Owatonna 2&3

Appendix PP 4/28 revisions—Chemical restraints & unnecessary psychotropic medications

Intermediate SNF/NF

Both

706

Little Crow

Navigating clinical & operational requirements for nurses and directors in AL

Beginner

ALF

Both

707

Isanti

Infection control in focus—From regulatory foundations to real-world compliance

All

ALL

Both

708

Waconia 1&2

Utilizing the medical director to improve the quality of care in LTC

Advanced

SNF/NF

Both

801

Shakopee

Advocacy through engaging with social & traditional media

All

ALL

Both

802

Owatonna 1

Playing to win! How gamification transforming senior health & wellness

All

ALL

Both

803

Chaska 1 & 2

From burnout to buy-in—How modern leaders are rebuilding culture in senior living

Advanced

ALL

Both

804

Anoka 1 & 2

Retaliation 101—What every leader in AL & SNF facilities needs to know about retaliation claims

Advanced

ALL

Both

805

Owatonna 2&3

Ethical & effective use of AI in organizations

Intermediate ALL

Both

806

Little Crow

Watt you don’t know can hurt you—Generator maintenance for facility directors

All

ALF

Both

807

Isanti

Duration & indication—Understanding what makes a medication unnecessary

Advanced

ALL

Both

808

Waconia 1&2

Comprehensive training on the AL license & customized living services

All

ALF

Both

901

Shakopee

Strategic philanthropy—Building a foundation for sustainable senior services

Advanced

ALL

Large

902

Owatonna 1

MnCHOICES unpacked—What providers need to know now

All

ALL

Both

x

903

Chaska 1 & 2

Handbooks as risk shields—Strategies to protect your facility

Advanced

ALL

Both

x

904

Anoka 1 & 2

2025 employment law updates & recommendations

Advanced

ALL

Both

x

905

Owatonna

101 on value-based care & quality measures for LTC leaders

Advanced

SNF/NF

Both

906

Little Crow

Food code compliance challenges

All

ALF

Both

907

Isanti

Infection control basics for survey recovery

Beginner

SNF/NF, ALF

Both

908

Waconia 1&2

Rethinking antipsychotics—Safe use, smarter care. Best practices for the management of antipsychotics in LTC settings

All

ALL

Both

43

CARE PROVIDERS OF MINNESOTA

Home Care

Social Work

Culinary

Env Svcs

x

x

x

x

x

x

x

x

WEDNESDAY, NOVEMBER 12 LEARNING SESSIONS 700-900 Mental Health

x

Workforce

Quality Spec

Health Info Tech Pro

HR

Corp Staff

x

x

Marketing

x

x

Clinical

Activities

LNHA/ED/ LALD

QA category

x

6

x

x x x

Bus Office

x

x

x

x

x x

x x

x

3 x

6

x

6

x

3

x x

x x x

x

3, 6

x

x

3

x

x

3, 6

x

6

x

3

x x

x

x

1

x

x

6 x

x

x

4

x

x

6

x

x

3, 6

x

x

6

x

6

x

6

x xx x x

x x x

x

x

x

x

x

6

x

x

x

6

x

x

4, 6

x

x

3

x

x

3

x

3

CARE PROVIDERS OF MINNESOTA

44

WEDNESDAY, NOVEMBER 12 LEARNING SESSIONS 700-900

WEDNESDAY | 8:00–9:15 AM 701: UPDATES & RECOMMENDATIONS FOR PROVIDERS REGARDING THE NURSING HOME WORKFORCE STANDARDS BOARD This session will provide the latest update on the Nursing Home Workforce Standards Board (NHWSB) regulations and provide actionable recommendations for long-term care providers to achieve compliance. Topics covered will include recent changes to holiday pay rules, guidance on certified worker organizations, and updates on minimum wage requirements, helping providers navigate these evolving standards effectively.

Michael G. McNally, Attorney, Fox Rothschild LLP

702: COMPASSION IN CARE—TAILORING LONG-TERM SUPPORT FOR RESIDENTS WITH SUBSTANCE USE HISTORIES Participants will identify and understand the specific challenges and needs of residents with a history of substance use disorder in long-term care facilities. Attendees will learn to develop and apply person-centered care approaches that respect the individual experiences and histories of residents with substance use disorders.

Explore ways to strengthen support systems within long-term care facilities, promoting recovery, well-being, and a higher quality of life for residents with substance use backgrounds.

Tori Anderson, Quality Improvement Advisor, Stratis Health Lisa Olson, Quality Improvement Advisor, Stratis Health

703: UPDATE ON NURSING FACILITY RATES & POLICIES Kim Brenne will address key nursing facility reimbursement topics, including cost reporting, common audit issues, 2026 Medicaid rate updates, and case mix implementation. She will also cover rate increases related to minimum wage requirements, as well as provide guidance on bed layaway, closures, and the bed surcharge process.

Kim Brenne, Division Director, Nursing Facility Rates & Policy, Minnesota Department of Human Services

704: DRIVING OPERATIONAL SUCCESS IN SENIOR LIVING THROUGH INFORMED PRICING STRATEGIES Delve into the key variables that influence the operational success of senior living communities by analyzing real-world case studies and engaging in group discussions. Attendees will hear directly from senior living owners and operators who have successfully connected the dots between service model design, pricing, and profitability to achieve their financial and operational objectives. Participants will leave with actionable insights and a framework for evaluating and refining their own service models to better align with their goals.

Mark Anderson, Chief Client Officer, Eldermark Software Christopher Krebsbach, LALD, LNHA, Chief Operating Officer, RM Management /Marquis Senior Living John Cameron, Attorney, Faribault Senior Living

705: APPENDIX PP 4/28 REVISIONS—CHEMICAL RESTRAINTS & UNNECESSARY PSYCHOTROPIC MEDICATIONS Review the revised guidance for Appendix PP, focusing on changes related to chemical restraints and unnecessary psychotropic medications. Participants will gain insights into the impact of these changes on their facility and learn strategies for aligning current practices with the updated guidance.

706: NAVIGATING CLINICAL & OPERATIONAL REQUIREMENTS FOR NURSES & DIRECTORS IN AL Nurses and assisted living directors in AL settings require a dual understanding of both clinical and operational roles. This session is designed to equip RNs with critical clinical knowledge while providing insights into key operational responsibilities of LALDs. Participants will also explore strategies to foster effective collaboration and mutual support between these roles.

Julie Dietz, BSN, RN, Chief Clinical Officer, Senior Care Solutions

707: INFECTION CONTROL IN FOCUS—FROM REGULATORY FOUNDATIONS TO REAL-WORLD COMPLIANCE Infection prevention and control remains a top focus in nursing facility surveys, with deficiencies in this area often resulting in significant citations. This session will begin with a regulatory overview outlining CMS requirements and the intent behind F880 and related infection control tags. Building on this foundation, we will explore common survey findings and real-world examples of infection control deficiencies. Attendees will gain practical strategies and tools to proactively identify risk areas, implement effective infection control practices, and avoid common pitfalls that lead to citations.

Hawley Hunt, LNHA, MBA, MHA, Senior Director, Regulatory and Quality Services, American Health Care Association Amy Miller, BS, RN, Director of Clinical and Regulatory Services, American Health Care Association

708: UTILIZING THE MEDICAL DIRECTOR TO IMPROVE THE QUALITY OF CARE IN LTC A nursing facility clinical leaders panel will discuss recent survey findings on the medical director’s role and CMS expectations for increased clinical leadership. Together with the audience, they will explore gaps between expectations and current practice, and consider strategies to enhance the medical director’s impact on quality of care in long-term care.

George Schoephoerster, MD, Nursing Home Medical Director, MAGIC (Minnesota Association of Geriatrics-Inspired Clinicians) Speaker(s) Panel: TBD

WEDNESDAY | 9:30–10:45 AM 801: ADVOCACY THROUGH ENGAGING WITH SOCIAL & TRADITIONAL MEDIA Explore how to effectively engage with traditional media outlets and how they differ from new modern social media platforms. Learn how to craft and submit impactful letters to the editor to elevate your voice on our key issues. Also learn about social media advocacy and how to engage with and amplify ongoing efforts. Whether you're new to advocacy or looking to sharpen your skills, this session offers practical tools to boost your outreach.

Tara Erickson, President, Erickson Public Affairs Charlie Peterson, Government Affairs/Grassroots Specialist, Care Providers of Minnesota

Colleen Toebe, VP of Clinical Services, Pathway Health

45

CARE PROVIDERS OF MINNESOTA

WEDNESDAY, NOVEMBER 12 LEARNING SESSIONS 700-900 802: PLAYING TO WIN! HOW GAMIFICATION TRANSFORMS SENIOR HEALTH & WELLNESS Discover the Spark Performance League’s efforts to promote strength, purpose, and belonging in communities. We will demonstrate one of the games used to increase resident and community engagement through gamification. Featuring insights from Dr. Bill and Lifespark communities, the session will share data, stories, and future plans. The presentation will be interactive and include a Q&A segment.

Erin Hilligan, HSE, LNHA, SVP Operations, Lifespark Dr. Bill Thomas, Chief Independence Officer, Lifespark

806: WATT YOU DON’T KNOW CAN HURT YOU—GENERATOR MAINTENANCE FOR FACILITY DIRECTORS MDH Engineering Services Section Program Manager Bob Dehler will provide insights into what is required for generator maintenance.

This session will highlight the routine maintenance and operational testing requirements of generators to ensure the continued reliability and efficiency of generator systems.

Bob Dehler, Program Manager, Engineering Services Section, Minnesota Department of Health

803: FROM BURNOUT TO BUY-IN—HOW MODERN LEADERS ARE REBUILDING CULTURE IN SENIOR LIVING This session addresses the critical leadership challenges in post-pandemic senior care, focusing on practical strategies to rebuild trust, boost performance, and empower teams. Through real-world case studies, attendees will learn how to move from reactive management to proactive leadership; improve morale and accountability; and foster a strong organizational culture that retains and inspires staff.

807: DURATION & INDICATION—UNDERSTANDING WHAT MAKES A MEDICATION UNNECESSARY When does medication become unnecessary—and how can care teams effectively identify and address it? This session breaks down the CMS criteria for evaluating medication use, highlighting the importance of indication, appropriate dosing, and treatment duration. Participants will learn how to collaborate across disciplines to safely deprescribe, and how to implement a systematic, QAPIdriven approach to monitor and manage medications. Get the tools you need to improve resident outcomes, reduce risk, and support safer, more person-centered care.

Naomi Evans, Executive Vice President, VeriCore Consulting Group Ryan Ravellette, MBA, COO, VeriCore Consulting Group

Caitlynn McManaman, PharmD, Consultant Pharmacist, Consonus Pharmacy

804: RETALIATION 101—WHAT EVERY LEADER IN AL & SNF FACILITIES NEEDS TO KNOW ABOUT RETALIATION CLAIMS Retaliation is a major legal risk employers face. It’s important to understand how retaliation claims happen and how to prevent them to create a respectful and safe workplace. This session will offer a basic understanding of retaliation claims, covering what counts as protected actions under the law and practical ways to handle complaints, document decisions, and reduce legal risk. The main goal is to clarify retaliation law and provide practical guidance for leaders in assisted living and skilled nursing facilities.

808: COMPREHENSIVE TRAINING ON THE AL LICENSE & CUSTOMIZED LIVING SERVICES This session is organized into three distinct sections, collectively providing a comprehensive overview of the AL license and Customized Living (CL) services. The first section reviews the purpose, scope, and implementation of AL license requirements.

The second section focuses on CL services across the three applicable waivers—Brain Injury (BI), Community Access for Disability Inclusion (CADI), and Elderly Waiver (EW)—and explores how CL requirements intersect with the AL license. The final section covers CL requirements specific to the BI and CADI waivers.

Kaylyn Stanek, Attorney, Jackson Lewis PC Hadley Simonett, Attorney, Jackson Lewis PC Jennifer Nodes, Attorney, Jackson Lewis PC

805: ETHICAL & EFFECTIVE USE OF AI IN ORGANIZATIONS Learn how organizations can leverage artificial intelligence responsibly and effectively. We will cover key ethical considerations such as transparency, bias mitigation, data privacy, and accountability. The presentation also highlights best practices for integrating AI into business operations, including aligning AI strategies with organizational goals, ensuring human oversight, and fostering a culture of continuous learning and ethical awareness. Real-world examples and practical guidelines are provided to help leaders make informed decisions that balance innovation with integrity.

Charles A. Weinstein, PhD, President, Ethical Leaders in Action

Maggie Munson, Waiver Policy and Compliance, Disability Services Division, Minnesota Department of Human Services Amy Hyers, Regional Operations Manager of State Evaluations Team, Minnesota Department of Health Matthew Heffron, Regional Operations Manager for State Rapid Response, Minnesota Department of Health

WEDNESDAY | 11:00 AM–12:15 PM 901: STRATEGIC PHILANTHROPY—BUILDING A FOUNDATION FOR SUSTAINABLE SENIOR SERVICES Philanthropy is a powerful tool that can drive meaningful change for both the seniors served and the care teams who support them.

In today’s rapidly evolving senior services landscape, establishing or enhancing a philanthropic foundation isn’t just a value—it’s a strategic necessity. This session explores how integrating a foundation into your organization can provide immediate impact and long-term sustainability. Participants will learn how to lay the groundwork for a successful foundation, create a results-driven development plan, and build a strong team of staff and volunteers to champion fundraising efforts.

Heidi Freisinger, Fundraising Consultant, Brave Fundraising Devan Heinsen, Fundraising Consultant, Brave Fundraising

CARE PROVIDERS OF MINNESOTA

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WEDNESDAY, NOVEMBER 12 LEARNING SESSIONS 700-900 902: MNCHOICES UNPACKED—WHAT PROVIDERS NEED TO KNOW NOW Explore how MnCHOICES supports older adults who live in or are transitioning to assisted living settings. We’ll examine how MnCHOICES assessments determine eligibility for the Elderly Waiver and other home- and community-based services and enable access to needed services and supports. We’ll sum up new and current statutory requirements for lead agencies, including recent legislative changes. You’ll leave with ideas on how you can engage with the assessment and support planning process to improve outcomes for residents.

Liz Sisk, MnCHOICES Assessment Policy Specialist, Aging and Adult Services Division, Minnesota Department of Human Services Chelsea Olson, Case Management and Support Plan Policy Specialist, Aging and Adult Services Division, Minnesota Department of Human Services

903: HANDBOOKS AS RISK SHIELDS—STRATEGIES TO PROTECT YOUR FACILITY In the dynamic world of employment law, home healthcare and AL facilities face unique risks related to workforce management, client interactions, and compliance. This training will explore how regular employee handbook and policy reviews can protect against costly litigation, wage violations, discrimination claims, and regulatory penalties. Attendees will learn how to spot outdated or noncompliant provisions, adapt policies for caregiving environments, and align handbook practices with operations to reduce risk and strengthen workplace protections.

Kaylyn Stanek, Attorney, Jackson Lewis PC Hadley Simonett, Attorney, Jackson Lewis PC Jennifer Nodes, Attorney, Jackson Lewis PC

904: 2025 EMPLOYMENT LAW UPDATES & RECOMMENDATIONS Here's your update on critical changes to federal, state, and local employment law issues affecting long-term care facilities in 2025.

The session will also provide best practices and recommendations for implementing these changes with your workforce.

Jenny Fuller, Attorney, Fox Rothschild LLP Elizabeth A. Patton, Attorney, Fox Rothschild LLP

905: 101 ON VALUE-BASED CARE & QUALITY MEASURES FOR LTC LEADERS Organizational data drives clinical, financial, regulatory, and public perception outcomes. Value-based care (VBC) is a lasting shift in healthcare delivery. This session will equip organizational leaders with essential knowledge on interpreting iQIES reports to inform strategic direction and operational success. Participants will gain practical tools for navigating VBC and quality measure (QM) processes, including effective implementation strategies. This is an essential session for leaders aiming to excel in the evolving healthcare landscape.

Lisa Thomson, Chief Operating Officer, Pathway Health

906: FOOD CODE COMPLIANCE CHALLENGES The Minnesota Food Code includes many requirements that can make it challenging to stay compliant. This educational session will cover common food code violations found in AL kitchens during surveys, the importance of compliance, and practical strategies to prevent repeat violations in future inspections.

Angie Wheeler, Program Manager, MDH Food, Pools, and Lodging Services Section, Environmental Health Division, Minnesota Department of Health

907: INFECTION CONTROL BASICS FOR SURVEY RECOVERY IPC is an SNF and AL survey trend—and not in the best direction.

Learn about key infection prevention topics, including proper handwashing, glove use, PPE application, and hand sanitizer placement. It also addresses TB awareness, routine observations, audit practices, mock surveys, and strategies for maintaining survey readiness and compliance.

Lisa Bahr, Project Manager, RN, LALD, LNHA, Zellner Senior Health Consulting Tonjia Dye, RN, MSN, MBA, EdD, PHN, Zellner Senior Health Consulting Mary Nell Zellner, President/CEO, Zellner Senior Health Consulting

908: RETHINKING ANTIPSYCHOTICS—SAFE USE, SMARTER CARE. BEST PRACTICES FOR THE MANAGEMENT OF ANTIPSYCHOTICS IN LTC SETTINGS Explore best practices for antipsychotic use in long-term care. Learn when these medications are appropriate, how to reduce or eliminate them safely, and how to apply person-centered monitoring to support resident well-being and regulatory compliance.

Richard Hauver, Consultant Pharmacist, Guardian Pharmacy

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CARE PROVIDERS OF MINNESOTA

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