2023 Convention & Exposition GUIDE

GUIDE CO N V E N T I O N & E X P O S I T I O N

C A R E P R O V I D E RS O F M I N N E S OTA 7 5 A N N U A L CO N V E N T I O N & E X P O S I T I O N NOVEMBER 13-15, 2023 MYSTIC LAKE CENTER | PRIOR LAKE TH

#CPMCON2023 | www.careproviders.org /convention

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C A R E P R O V I D E R S O F M I N N E S OTA

Colleagues: Our 75th convention & exhibition—our annual, premier education event—is just a few months away. For three days—November 13-15, 2023—we will be at the Mystic Lake Center in Prior Lake, providing outstanding education sessions, keynote presentations, plus opportunities to meet with exhibitors to review new products and services. It is also a chance to visit with friends and peers; celebrate the 2023 award recipients; and of course, have some fun with special events planned for Monday and Tuesday evening.

Now, here’s a “quick peek” at what’s in store for you: • 57 learning sessions led by knowledgeable and seasoned presenters. Sessions address a wide range of topics that providers are facing today including staffing and workforce issues; clinical issues; medical cannabis and recreational use; regulatory issues; and surviving SIRS investigations.

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Two incredible keynote presentations! Hanadi Chehabeddine is Monday’s keynote presenter. Named "World Class Peacekeeper" and "Everyday Hero" by the Star Tribune, Hanadi is a certified inclusion consultant, speaker, and coach. Hanadi will share her own journey as a mother, a Muslim, a Middle Eastern, and a Human Rights Award recipient; as well as the misconceptions of the unconscious bias and equity in the healthcare industry.

Tuesday’s keynote is Jason Hunt—a dynamic, engaging, and passionate author, speaker, and trainer. In this fun session on leadership, you'll learn a straightforward, four-step framework centered around care, connection, collaboration, and courage. Each step is complemented by a practical tool that can be readily implemented, making your job of influencing others easier. By committing to this framework and the accompanying tools, you will expand your influence and grow your purpose as a care professional.

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Expo hours that make the best use of everyone’s time!

It starts with an exhibitors’ reception on Monday in the expo hall at 4:30 PM. Grab something to eat and drink and visit with our valued business partners. Dedicated expo hours continue on Tuesday, allowing for additional discussions—and a complimentary lunch!

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Monarch Healthcare Management and friends will once again host an event for our first night of convention— HAIRBALL! Tickets for this free event are limited; additional information for this event will be available on-site.

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Care Providers of Minnesota’s Foundation Silent Auction will be held Tuesday from 9:30 AM-5:00 PM. 100% of the funds raised through the annual silent auction are used for caregiver scholarships—so bid early and often!

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Tuesday evening is a Care Providers of Minnesota membership reception where attendees can gather and relax after a full day of education. Join us for drinks, appetizers, music, karaoke, and a special farewell celebration for our retiring president/CEO, Patti Cullen.

We invite you to browse through this guide to see all the great opportunities we have in store for you—and keep checking online at: careproviders.org/convention for the latest updates.

You can also get updates on your mobile devices; be sure to download our convention app at: my.yapp.us/CPMCON23.

Our 2023 Convention & Exposition gives all of us—and our profession as a whole—a perfect opportunity to reflect and celebrate our commitment and purpose in providing care and improving lives for residents, clients, and customers.

Look forward to seeing you there!

Our annual meeting on Monday is open to all members.

Attending is important as it provides you with an opportunity to participate in governance decisions for the Association as well as meet those who will guide the Association in the coming years. We will also take time to recognize four legislators who were instrumental in getting funding for senior services during the 2023 legislative session.

Amanda Johnson, Chair, Board of Directors Care Providers of Minnesota

CARE PROVIDERS OF MINNESOTA

Patti Cullen, CAE, President/CEO Care Providers of Minnesota

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CARE PROVIDERS OF MINNESOTA CONTENTS

WELCOME Schedule................................................................................................................................5 Floor map...............................................................................................................................6 General information............................................................................................................7-8 Continuing education...........................................................................................................10 Learning sessions at a glance................................................................................................12 Care Providers of Minnesota award recipients.................................................................13–14 Care Providers of Minnesota Foundation Silent Auction........................................................15 Monday keynote...................................................................................................................17 Tuesday keynote...................................................................................................................18 Monday learning sessions...............................................................................................19-20 Exhibitors.............................................................................................................................22 Special convention & expo events....................................................................................23-24 Tuesday learning sessions...............................................................................................25-26 Care Providers of Minnesota Foundation Leading4Life..........................................................28 Wednesday learning sessions...........................................................................................29-31 Quality award recipients.......................................................................................................33

THANK YOU—CARE PROVIDERS OF MINNESOTA 2023 SPONSORS GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA CONVENTION & EXPOSITION SCHEDULE MONDAY, NOVEMBER 13, 2023 7:00 AM-4:00 PM Registration open Registration desk/Pre-Function 7:15-8:15 AM Board meeting (w/breakfast) Chaska I & II 7:00-10:30 AM Morning coffee Pre-Function 8:30-9:45 AM 100 series learning track Anoka, Owatonna, Waconia I-VI 10:15 AM-Noon Keynote by Hanadi Chehabeddine and awards Mystic Showroom Noon-1:45 PM Lunch & networking (see p. 28 for food options) 12:15-1:45 PM Annual membership meeting* Isanti 1:45-3:00 PM 200 series learning track Anoka, Owatonna, Waconia I-VI 2:45-3:30 PM Afternoon snacks Pre-Function 3:15-4:30 PM 300 series learning track Isanti, Owatonna, Waconia I-VI 4:30-6:30 PM Exposition reception Minnetonka Ballroom 6:30 PM Monarch Healthcare Management presents HAIRBALL** Grand Ballroom

TUESDAY, NOVEMBER 14, 2023 7:30 AM-4:00 PM Registration open Registration desk/Pre-Function 8:00-10:15 AM Morning coffee Minnetonka Ballroom 8:15-9:30 AM 400 series learning track Anoka, Isanti, Owatonna, Waconia I-VI 9:30 AM-5:00 PM Foundation Silent Auction Pre-Function 9:30 AM-1:15 PM Expo open Minnetonka Ballroom 10:00-11:45 AM Keynote by Jason Hunt and awards Mystic Showroom 11:45 AM-1:15 PM Expo—free lunch for convention attendees Minnetonka Ballroom 1:15-2:30 PM 500 series learning track Anoka, Isanti, Owatonna, Waconia I-VI 2:15-3:15 PM Afternoon snacks Pre-Function 3:00-4:15 PM 600 series learning track Anoka, Isanti, Owatonna, Waconia I-VI 5:00 PM CPM member celebration reception Minnetonka Ballroom

WEDNESDAY, NOVEMBER 15, 2023 7:30-10:00 AM Registration open Registration desk/Pre-Function 7:00-10:30 AM Morning coffee Pre-Function 8:00-9:15 AM 700 series learning track Isanti, Owatonna, Waconia I-VI 9:30-10:45 AM 800 series learning track Isanti, Owatonna, Waconia I-VI 11:00 AM-12:15 PM 900 series learning track Isanti, Owatonna, Waconia I-VI * The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2024 officers and directors; and connect with friends and acquaintances. Lunch is provided for full meeting participants only; RSVP for lunch when registering for convention. ** Sponsors will have a limited number of FREE wristbands available for conference attendees. List of sponsors and details available on-site at convention.

PRESENTING SPONSOR

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CARE PROVIDERS OF MINNESOTA

LEVEL 1

Monday’s Board of Directors’ Meeting will be held in Chaska I & II meeting rooms (3rd level)

Minnetonka Ballroom

EXHIBITOR CHECK-IN

(EXPO HALL)

Winona II

OPEN MEETING ROOM

* Monday’s expo reception & Tuesday’s lunch will be available in this area

Chaska I

RSVP MEETING ROOM

MYSTIC LAKE CENTER ENTRANCE SPEAKER ROOM/ CHECK-IN

Winona I

LEVEL 3

Exposition is in the MINNETONKA Ballroom*

Monday’s Annual Meeting will be held in the ISANTI room

FREE PARKING LOT

LEVEL 1 & 3 FLOOR MAP

Hallway to Mystic Showroom

Chaska II

REFLECTION ROOM

BOARD OF DIRECTORS MEETING Chaska I is available for meetings (must be reserved in the speaker room) Chaska II is the reflection room Winona I is the speaker room/check-in WInona II is an open meeting room

Escalator from Main Floor to Level 3

Waconia V & VI

Waconia III & IV

hallway to WACONIA rooms

Waconia Waconia II I

COAT RACK behind escalators INFORMATION/ REGISTRATION DESK

Lactation Room (located by the restrooms).

No key required.

Restrooms and water stations are located down every main hallway

Anoka Owatonna I, II & III

Isanti I, II & III

ANNUAL MEETING

I, II & III

hallway to ANOKA rooms

hallway to OWATONNA & WACONIA rooms

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CARE PROVIDERS OF MINNESOTA

CARE PROVIDERS OF MINNESOTA GENERAL INFORMATION

PARKING There are multiple locations to park for FREE at Mystic Lake. More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.

DOWNLOAD THE APP Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more—right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend: my.yapp.us/CPMCON23.

DIGITAL HANDOUTS All education session materials will be available on the convention app and website.

If you want to preview/download/print the materials beforehand, session materials will be available the week of November 6, 2023.

Note: no printed handouts will be available on-site.

CEs Tracking attendance for CE purposes will be through a QR code you can scan using your smart phone.

(See page 10 for more information.)

EDUCATION EVALUATIONS Evaluations will also be through the QR code process.

(See page 10 for more information.)

VOLUNTEER TO BE A GREETER If you are attending the convention, sign up to be a session greeter! (A link to sign up will be included in your registration confirmation email.)

PHOTOS/VIDEOS Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.

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HEALTH & SAFETY PROTOCOLS The protocols will be finalized in the fall to ensure the wellbeing of all Convention & Exposition participants. Please check the convention website for updated protocols.

GENDER-NEUTRAL RESTROOMS & LACTATION ROOM Gender-neutral restrooms are located on both ends of the main floor foyer/Level 1. A lactation room is located near the restrooms by the Waconia rooms. No key required.

REFLECTION ROOM* Chaska II will be open starting Monday at noon and during regular convention hours as a reflection room—a quiet space designated specifically for reflection, meditation, and prayer.

PRIVATE MEETING ROOM* For your convenience, Chaska I will be available during select times for private meetings during the convention.

The room can be reserved for one-hour blocks of time only. Please make your reservation in the speaker room (Winona I).

• Monday, noon–4:30 PM • Tuesday, 8:00 AM–4:30 PM • Wednesday, 8:30 AM–12:30 PM Winona II will also be available for meetings during regular convention hours on a first-come/first-served basis. *Use of these rooms must follow all Mystic Lake guidelines including those regarding no outside food and beverages.

Thank you in advance for your cooperation.

CARE PROVIDERS OF MINNESOTA

CARE PROVIDERS OF MINNESOTA GENERAL INFORMATION

Offered over three days—November 13-15, 2023—Care Providers of Minnesota’s 75th annual Convention & Exposition continues to be the most cost-effective, professional opportunity for you and your staff.

Join us for 57 breakout sessions, two keynotes, 73.25 hours of education, and earn up to 13.25 CEs with full participation.

REGISTRATION Registration is per person, not per organization.

HOW TO REGISTER Each convention attendee must register separately.

You will need to register online, so make sure you have your Care Providers of Minnesota username and password (don’t know your login? Go to: careproviders.org/Loginhelp).

Register online at: careproviders.org/convention; click on the registration icon, and fill out the form. Once your registration is received, you will receive a confirmation via email. For registration to be complete, you will need to answer two questions that indicate you’ve read and agree to Care Providers of Minnesota’s Code of Conduct and updated health and safety protocols found on our convention website.

COST • • • •

Care Providers of Minnesota individual member rate: $375 per member registrant, including CEs Prospective member rate: $525 per prospective member registrant, including CEs Government rate: $100 per government registrant, including CEs Student rate: $75 per student registrant, no CEs

BADGES A name badge will be mailed to you in advance of the convention for registrations received by October 31, 2023.

Name badges for registrations received after that date will be available for pick-up at convention. Name badge holders and specialty ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, convention events, and exposition area.

SPECIAL ACCOMMODATIONS It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating. If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.

HOTEL RESERVATIONS A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $159.00 per night, plus tax, until October 11, 2023, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis.

You can make your guest room reservation online at: careproviders.org/23conhotel or by calling Mystic Lake at 952-445-9000. The rate you will receive is the current booking rate at time of call—you must mention Care Providers of Minnesota to be booked into the hotel. You can also go to https://mysticlake.com and use access code CAREMN to bring up the block while booking a reservation.

Please make every effort to stay at Mystic Lake Hotel.

In order to keep our event costs as low as possible, we rely on meeting our room block commitments with Mystic Lake Hotel.

CANCELLATION POLICY/NO-SHOW POLICY We understand that circumstances arise that may prevent you from attending the convention & exposition after you have registered. If you cancel on or before Wednesday, October 25, 2023, we will gladly refund your registration and retain a $50 cancellation/administration fee, per attendee. We are unable to offer any refund after Wednesday, October 25, 2023, for canceled registrations. We encourage you to find someone to take your place if possible. No-shows are charged the full registration fee and receive access to convention materials.

Care Providers of Minnesota reserves the right to cancel the convention & exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.

CODE OF CONDUCT Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for program participants and CPM staff. Please see our updated code of conduct on our on website at: careproviders.org/convention.

CARE PROVIDERS OF MINNESOTA

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Delivering for you, so you can deliver a difference.

Whether you’re on the front lines or behind the scenes, working 15 hour shifts or waiting to see patients again, you’re making a difference in patients’ lives.

From our teams packing boxes to the ones bringing them to your door, however you need us, we’re here to deliver. mms.mckesson.com/coronavirus

© 2020 McKesson Medical-Surgical Inc.

CARE PROVIDERS OF MINNESOTA CONTINUING EDUCATION

CARE PROVIDERS OF MINNESOTA IS PLEASED TO OFFER ACCREDITED CONTINUING PROFESSIONAL EDUCATION: MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM CARE SERVICES & SUPPORTS Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for Long-Term Care Services & Supports for a maximum 13.25 clock hours.

MINNESOTA STATE BOARD OF SOCIAL WORK Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.

MINNESOTA BOARD OF NURSING Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.

Convention offers nurses a maximum of 13.25 contact hours.

OTHER DISCIPLINES All other disciplines are encouraged to track their attendance using a QR code you can scan using your smart phone and submit attendance reports to the appropriate agency for their discipline.

CONTINUING EDUCATION CREDITS & EVALUATIONS—NEW PROCESS FOR CONVENTION To receive your CEs, you MUST scan a QR code with the camera on your smart phone at the end of each session.

The QR code brings you to a Google form—please fill it out completely for your CEs per session.

The QR code for each session will show up in the last slide of the session’s PowerPoint presentation. Each code is specific to that particular series.

Don’t have a smart phone—or having trouble with it?

Neighbors/colleagues can help (submissions per phone are not limited). We will also have a “master” code list at the registration/information desk, so if you are having any issues, check with Care Providers of Minnesota staff to get your submission completed. (Due to accreditation purposes, all troubleshooting to ensure CE receipt must be addressed on site.)

No more paper tracking forms or paper evals!

The session evaluation is built into the QR code process.

Please make sure you enter your correct Care Providers of Minnesota ID number (it will be on the bottom of your name badge). This ID number ensures your CEs go to you. You can spell your name wrong, but if you get this number wrong, your CEs won’t be right.

Remember, you can track your earned CEs on the Care Providers of Minnesota website.

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA SESSIONS AT A GLANCE MONDAY: NOVEMBER 13, 2023

CONCURRENT SESSIONS: 100 SERIES | 8:30–9:45 AM 101: Billing—Medicare secondary payer & credit balances 102: How energy incentives can benefit the SNF/NF & AL industry 103: Knowledge is power—Connecting HIV+ & LGBTQ+ elders to resources 104: Staffing—Time for flexibility & accommodations 105: Quality measures—Clinical, operational, financial & regulatory impacts 106: When is guardianship necessary? Less often than you think!

CONCURRENT SESSIONS: 200 SERIES | 1:45–3:00 PM 201: COBRA compliance & qualifying events 202: Case studies in cybersecurity—Lessons learned the hard way 203: It’s not just rainbows—Assisted living regulations, LGBTQ+ & HIV+ residents 204: Did you notice that? Managing AL notice requirements 205: Survey tag to savings 206: Who is the medical decision-maker?

CONCURRENT SESSIONS: 300 SERIES | 3:15–4:30 PM 301: Compliance assistance on mental health parity 302: Minnesota OSHA update 2023 303: Infection prevention in the long-term care setting 304: Staffing considerations in a post-pandemic delivery model 305: Transitions of care—Preventing medication errors 306: Creating smart SNFs—Augmenting care with robots, AI & VR

TUESDAY: NOVEMBER 14, 2023

CONCURRENT SESSIONS: 400 SERIES | 8:15–9:30 AM 401: Billing by DHS 402: Support, strengthen & empower resident & family councils 403: DON strategies—Embrace & enhance leadership skills & management 404: Recent changes to landlord–tenant law—Who do they effect?

405: The ABCs of supplements 406: Managing personality disorders in healthcare environments 407: Current ethical & legal issues in end-of-life care CONCURRENT SESSIONS: 500 SERIES | 1:15–2:30 PM 501: Crucial conversations from performance to termination 502: Wound/skin detective–Assessment & prevention 503: Dancing on the edge 504: Behavioral health protocols for dementia care 505: Combating drug diversion in care settings—Ensuring patient safety, accountability & ethical integrity 506: MDH—Licensing update for care centers & assisted living 507: Be contagious! Spreading positive leadership vibes

CONCURRENT SESSIONS: 600 SERIES | 3:00–4:15 PM 601: Doing more with less—A playbook for sustainable staffing 602: Workforce grant opportunities 603: QAPI/quality management—What is the big deal?

604: MDS 2023 updates for leaders—What you need to know 605: Neurobiological aspects of trauma & trauma-informed care 606: Proven A-list tactics for crisis management 607: Fifty ways to lose your license

WEDNESDAY: NOVEMBER 15, 2023

CONCURRENT SESSIONS: 700 SERIES | 8:00–9:15 AM 701: Accounts receivable collection strategies & tips 702: The Minnesota Nursing Home Workforce Standards Board Act—Issues & recommendations for long-term care employers 703: Dispel the myths—Incontinence & aging 704: Assisted living regulatory update from MDH’s perspective 705: Behavior management in dementia 706: Innovation & technology—Get beyond the ideas & take action CONCURRENT SESSIONS: 800 SERIES | 9:30–10:45 AM 801: 2023 labor law updates & the SECURE Act 2.0 802: Improve antipsychotic medication safety using a PIP 803: Frailty—Yes, it can be reversible!

804: Medical cannabis—Recreational use in ALFs & SNFs 805: Nursing facility regulatory appeals—IDR/IIDR & POC strategies 806: Nursing facility regulatory update from MDH’s perspective CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–12:15 PM 901: Accurate MDS coding—Improving process & communication 902: Surviving SIRS investigations through a hearing & appeals 903: Alert! Minimum staffing standards & NHWSB updates 904: Medication reconciliation—Outcomes & rehospitalization 905: Congestive heart failure 906: Critical 2023 employment law updates & recommendations

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA 2023 AWARD RECIPIENTS Care Providers of Minnesota’s 2023 Awards Program recognizes outstanding people and programs who serve your residents, tenants, staff, and community.

CAREGIVER OF THE YEAR

DEDICATED SERVICE

Zuber Hussein LEAD RESIDENT ASSISTANT Brightondale Senior Community

Steven Daniels MAINTENANCE DIRECTOR Birchwood Health Care Center

EMPLOYEE OF THE YEAR

NURSE OF THE YEAR

Laurie Ourada COMMUNITY LIFE DIRECTOR Heritage Pointe Senior Living

RISING STAR

Heidi Althaus LPN Serenity Village, Avon

UP & COMING LEADER OF THE YEAR Mindy Schipp LEAD HHA/DIETARY LEAD Arlington Place Assisted Living

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DIRECTOR OF THE YEAR

Dr. Chiamaka Enemuoh ADMINISTRATOR Lifestone Health Care Inc.

VOLUNTEER OF THE YEAR Cecelia Anderson VOLUNTEER Inter-Faith Care Center

CARE PROVIDERS OF MINNESOTA

Jennifer Crockford LALD/LPN Glenwood Estates

CARE PROVIDERS OF MINNESOTA 2023 AWARD RECIPIENTS CONGRATULATIONS TO THIS YEAR’S MEMBER RECIPIENTS: Zuber, Stephen, Dr. Chiamaka, Laurie, Heidi, Jennifer, Mindy, Cecelia, Steven, and Howard! And congratulations to the four recipients of our public official recognition award: Rep. Lisa Demuth, Sen. John Hoffman, Sen. Mark Johnson, and Rep. Mohamud Noor.

Congratulations to Drew Hood

ADMINISTRATOR Oak Terrace Assisted Living of North Mankato

2022 MEMBER OF THE YEAR LIFETIME ACHIEVEMENT AWARD

Steven Chies, MHA, FACHCA, HSE PRINCIPLE MANAGER Care Paradigms Management, Inc.

LIFETIME ACHIEVEMENT AWARD Howard Groff EXECUTIVE VICE PRESIDENT Lifespark Senior Living

PUBLIC OFFICIAL RECOGNITION AWARD

Rep. Lisa Demuth

Sen. John Hoffman

Drew was chosen due to active involvement in the Association, serving on numerous committees and boards, including the Nominating Committee, Board of Directors, housing & home care, Emerging Leaders Group, Leading4 Life, Quality Council, and region coordinator—and is always willing to step up and help with our advocacy efforts.

Who is the 2023 Member of the Year?

Sen. Mark Johnson

Rep. Mohamud Noor

CARE PROVIDERS OF MINNESOTA

Find out on Tuesday, November 14th at the keynote presentation!

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CARE PROVIDERS OF MINNESOTA FOUNDATION SILENT AUCTION

SILENT AUCTION

TUESDAY, NOVEMBER 14th | 9:30 AM–5:00 PM Check out the amazing selection and variety of silent auction items on Tuesday, November 14th on the main floor—Minnetonka Ballroom foyer. Bidding begins at 9:30 AM and ends at 5:00 PM that day. Winners will be notified by text after the auction ends, with items purchased immediately following the auction until 6:00 PM. Items must be picked up that night.

TYPICAL SILENT AUCTION ITEMS INCLUDE: • Gift cards to local favorite restaurants • Spa gift certificate • Themed baskets • Local sports team tickets—Vikings, Twins, The Wild, Timberwolves • Sporting goods, golf clubs, fishing & biking items • Donated weekend stay at a cabin or condo Download the convention app to preview silent auction items and plan your bidding: my.yapp.us/CPMCON23 Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year.

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MONDAY KEYNOTE—NOVEMBER 13 TH

DIVERSITY & HEALTH EQUITY Hanadi Chehabeddine, Inclusion Consultant, Speaker and Coach, Hanadi Inc. Mystic Showroom | 10:15 AM–NOON So many factors contribute to a person’s health journey.

Being a woman, a mother, a Muslim, and a Middle Eastern have shaped Hanadi’s lived experience in America.

Hanadi begins her presentation with a brief description of her own story of misrepresentation in the US from being exposed to the media narrative to then becoming a public speaker, Human Rights Award recipient, and inclusion consultant.

The second part of this keynote focuses on misconceptions and the science of the unconscious bias. Hanadi then takes participants through a series of activities that demonstrate the natural function of the brain and explains the difference between the slow brain and fast brain. The goal is to highlight our unintentional human ability to miss out on people’s potential and hence the resulting inequities, despite our best intentions.

Hanadi will also talk on equity in the healthcare industry and what you can do to provide optimal patient care in addition to attracting and retaining a diverse workforce.

This section will give participants insight into the latest findings and strategies to implement diversity, equity, and inclusion best practices that contribute to a healthy work environment.

Named “World-Class Peacekeeper” and “Everyday Hero” by the Star Tribune, Hanadi is a certified inclusion consultant, speaker and coach. She holds a master’s degree in education from St. Thomas University, with an emphasis in international leadership.

MONDAY KEYNOTE SPONSORED BY

AWARDS PRESENTED AT MONDAY’S KEYNOTE Caregiver of the Year Dedicated Service Employee of the Year Rising Star Up & Coming Leader of the Year Volunteer of the Year

National Quality Award recipients will be recognized at Monday’s keynote presentation

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CARE PROVIDERS OF MINNESOTA

TUESDAY KEYNOTE—NOVEMBER 14 TH

BECOMING A PERSON OF INFLUENCE Jason A. Hunt, Author, Speaker, Trainer, Founder and CEO, Eye Squared Leadership

Mystic Showroom | 10:00–11:45 AM If you look deep inside, you’ll see a purpose to live a life of meaning and impact. Heck, it’s probably what has driven you to become a care provider. However, understanding how to effectively create that and having the commitment to make it last can be challenging.

Many people mistakenly believe that to make an impact you have to have a fancy title. True leaders understand that regardless of their position within an organization, they possess the power to influence others. That means you—yes, you—are a leader, with or without a title, if you use your influence to make a positive impact in the lives of others.

In this fun session on leadership, you’ll learn a straightforward, four-step framework centered around care, connection, collaboration, and courage. Each step of this framework is complemented by a practical tool that can be readily implemented, making your job of influencing others easier. By committing to this framework and the accompanying tools, you will expand your influence and grow your purpose as a care professional. As a result, you will witness your influence manifesting as a powerful force for positive transformation in the lives of others—be it at home, at work, or in any other sphere you navigate.

Jason Hunt is a dynamic, engaging, and passionate author, speaker, and trainer. He has a degree in leadership from the University of Minnesota and is also certified by the John Maxwell Leadership Institute. In 2019, Jason published his first book, The Other Side. In 2022, he published four more books as a series entitled: The Uncommon Leadership series.

AWARDS PRESENTED AT TUESDAY’S KEYNOTE Director of the Year Nurse of the Year Lifetime Achievement (2) Member of the Year

Leading4Life Fellowship graduates will be recognized at Tuesday’s keynote presentation

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA MONDAY, NOVEMBER 13—LEARNING SESSIONS 100–300 MONDAY | 8:30–9:45 AM 101 | BILLING—MEDICARE SECONDARY PAYER & CREDIT BALANCES Medicare credit balance reports are due every quarter. This session will explain what should be included on the report, how to determine when Medicare is secondary, and how to bill Medicare secondary claims.

Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc. Target Audience: Skilled Nursing/Nursing Facility

102 | HOW ENERGY INCENTIVES CAN BENEFIT THE SNF/NF & AL INDUSTRY The government has passed unprecedented energy legislation these past two years ushering in the upcoming climate economy.

During this session you will learn about those energy incentives in the built environment that apply to the SNF/NF and AL industry.

Those who are building new, renovating, or improving their property are welcome to join and learn if they are eligible to participate in the Energy Incentive Program.

Mark Rogers, Principal, Business Credits & Incentives, Eide Bailly, LLP Joe Sawatske, Principal, Eide Bailly, LLP Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

103 | KNOWLEDGE IS POWER—CONNECTING HIV+ & LGBTQ+ ELDERS TO RESOURCES Elders who are HIV+ and/or LGBTQ+ continue to experience barriers to access and health disparities. How do we empower people on the margins with relevant information, support, and connection to resources for leading healthier lives? Rainbow Health has built an online, searchable HIV+ & Aging LGBTQ+ Resource Directory where Minnesotans can access providers/services and relevant health education in one location. Learn more about the directory, Rainbow Health’s aging work, and how to get involved.

Abby Henderson, Aging Associate, Rainbow Health Target Audience: All Audiences

104 | STAFFING—TIME FOR FLEXIBILITY & ACCOMMODATIONS Learn how to understand the full-time equivalent model and how to adapt it at your organization. Teach employees how to be accountable and creative with their schedules.

Chris Blomquist, Consultant, Advanced Health Institute Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

105 | QUALITY MEASURES—CLINICAL, OPERATIONAL, FINANCIAL & REGULATORY IMPACTS SNF VBP, SNF QRP, Care Compare, CASPER Reports, and state specific quality measures impact all aspects of skilled nursing facilities today and in the future. This important presentation will provide leaders with key information on the financial, clinical, and regulatory impact of quality measures on their organization.

Attendees will receive key leadership strategies and QM resource tools to stay on top of the evolving quality measure environment.

Colleen Toebe, RN-MSN, RAC-MT, Nurse Consultant, Pathway Health Target Audience: Skilled Nursing/Nursing Facility

106 | WHEN IS GUARDIANSHIP NECESSARY? LESS OFTEN THAN YOU THINK! You’re working with a resident and you need their permission for something, but you’re not sure they have the capacity to understand what you’re asking about. What do you do? You need the resident’s signature for something, but they’re unwilling to sign.

What then? We need a decision from someone legally responsible,

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don’t we? Join us to explore situations in which less restrictive alternatives to guardianship, including supported decision making, can help resolve these and other challenges.

Marit Peterson, Program Director, Minnesota Elder Justice Center Anita Raymond, LISW, CMC, Director, Volunteers of America MN, Center for Excellence in Supported Decision Making Target Audience: All Audiences

MONDAY | 1:45-3:00 PM 201 | COBRA COMPLIANCE & QUALIFYING EVENTS COBRA compliance will discuss the basics of COBRA and how to remain compliant with the law. The presentation will discuss duties of a plan fiduciarily to notify individuals of COBRA rights, what triggers qualifying events, and what determines who a qualified beneficiary is. The presentation will discuss disclosure requirements health plans are required to provide and when employers are subject to COBRA. Grace Williams, MS, Benefits Advisor, Employee Benefits Security Administration–US Department of Labor Target Audience: All Audiences

202 | CASE STUDIES IN CYBERSECURITY—LESSONS LEARNED THE HARD WAY The last two years have provided significant learning opportunities in incident response. We will explore lessons learned as a result of (1) supply chain software vulnerabilities (e.g., SolarWinds Orion, Log4J); and (2) examples of ransomware attacks that had significant impacts on IT/cyber operations. We will explore strategies to mitigate the risks related to these types of situations and attacks, and discuss the elements and structure of incident response plans.

Randy Romes, CISSP, MCP, PCI-QSA, Principal, CliftonLarsonAllen, LLP Target Audience: All Audiences

203 | IT’S NOT JUST RAINBOWS—ASSISTED LIVING REGULATIONS, LGBTQ+ & HIV+ RESIDENTS As a result of statutory changes passed by the Minnesota Legislature in 2019, the Department of Health implemented regulations pertaining to the operation of assisted living facilities intended to standardize operations. At the same time, these regulations also emphasize person-centered care, recognizing that a “one size fits all” (i.e., standardized) approach does not always succeed. This session will take a look at these requirements from the perspective of working with LGBTQ+ and HIV+ residents, each of which is, or is expected to be, an increasingly-visible population within these types of facilities, and provide practical tips on how best to serve people in these contexts.

Phil Duran, Senior Advocate, Aging & Gender Care Access, Rainbow Health Target Audience: Assisted Living Facility

204 | DID YOU NOTICE THAT? MANAGING AL NOTICE REQUIREMENTS Terminations. Transfers. Emergency relocations. CHOWs. Changing licensee information. All of these things (and more) require written notices under the assisted living law. Through the use of case scenarios, this session will identify the different circumstances under which assisted living providers must issue written notices and to whom. The required content and the timing of each type of notice will also be discussed, as will the consequences of not satisfying notice requirements.

Michelle Klegon, Attorney, Klegon Law Office, Ltd Target Audience: Assisted Living Facility

CARE PROVIDERS OF MINNESOTA

CARE PROVIDERS OF MINNESOTA MONDAY, NOVEMBER 13—LEARNING SESSIONS 100–300 205 | SURVEY TAG TO SAVINGS In this session, we will discuss how our facility worked on a process for tracking expired foods after being tagged in a survey, how the audits following the survey were not showing improvement, and how our journey led to a lean project with unexpected results.

Bobbijo Mathe, CDM, CFPP, Dietary Manager for Senior Services, Lakewood Health System Jacque Bartczak, RN, QCP, Senior Services Quality Manager, Lakewood Health System Karen Tetlie, CAP, Senior Services Administrative Assistant, Lakewood Health System Target Audience: All Audiences

206 | WHO IS THE MEDICAL DECISION-MAKER? Guardianship, power of attorney, POLST, and advance directives.

Who has the authority to make medical decisions for a patient who lacks medical decision-making capacity? Determining this can be tricky, especially when family members disagree on the course of care. Participants will walk away with a better understanding of how to navigate these various tools to help ensure that medical care aligns with patient choices.

Maggie Green, Associate Attorney, Winthrop & Weinstine, PA Tracy Jacobs, Counsel, Winthrop & Weinstine, PA Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

MONDAY | 3:15–4:30 PM 301 | COMPLIANCE ASSISTANCE ON MENTAL HEALTH PARITY The Mental Health Parity and Addiction Equity Act (MHPAEA) and non-quantitative treatment limitations (NQTL) presentation will go over EBSA’s mission, regulations of group health plans, health laws, potential enforcement flags, and fiduciaries duties. The presentation will also review plan or policy warning signs of nonquantitative treatment limitations that require additional analysis to determine mental health parity compliance.

Leondra Dodd, Senior Advisor of Health Investigations, US Department of Labor Grace Williams, MS, Benefits Advisor, Employee Benefits Security Administration, US Department of Labor Target Audience: All Audiences

302 | MINNESOTA OSHA UPDATE 2023 Don’t miss this overview of the inspection process, types, and priorities for Minnesota OSHA in the healthcare sector. Inspection data for the year will be reviewed including the most frequently cited standards. Any new and changing requirements from OSHA will also be discussed.

Michelle Smith, Safety Consultant Principal, Minnesota OSHA Consultation– Minnesota Department of Labor & Industry Breca Tschida, MSPH, CPE, Industrial Hygienist/Ergonomics Program Coordinator, Minnesota OSHA Consultation–Minnesota Department of Labor & Industry Target Audience: All Audiences

303 | INFECTION PREVENTION IN THE LONG-TERM CARE SETTING The impact of infections on elderly residents in the long-term care setting integrates the facility’s infection prevention program into the quality assurance (QA) committee—a plan that will include leadership supporting the mission of infection prevention.

Shelley Bhola, RN, GERO-BC, BSN, PHN, MSN, CIC, Regional Director, Advanced Health Institute Target Audience: Skilled Nursing Facility/Nursing Facility

304 | STAFFING CONSIDERATIONS IN A POST-PANDEMIC DELIVERY MODEL This session will review various strategies related to current senior living operations and discuss new service line opportunities to expand an organization’s overall service delivery and/or enhance current organizational operations.

Brad DeJong, CPA, Partner, Eide Bailly, LLP Jessica Aasen, RN, Healthcare Consulting Manager, Eide Bailly, LLP Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

305 | TRANSITIONS OF CARE—PREVENTING MEDICATION ERRORS Transitioning care of a resident from one environment to another is a complex process. The resident’s journey through the healthcare system can involve several interfaces. These handoffs can leave residents vulnerable to preventable medication errors. Keeping residents safe is the number one priority of many healthcare professionals. Our goal is to improve patient safety during transitions in care by working as a collaborative team and identifying areas of weakness.

Carrie McClaughry, Assistant Director of Clinical Services, Consonus Healthcare Target Audience: Skilled Nursing Facility/Nursing Facility

THANK YOU CONVENTION PRESENTERS Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees— without any compensation.

Their willingness to share their insight and expertise deserves a big THANK YOU, and we hope you will show your appreciation to them.

306 | CREATING SMART SNFS—AUGMENTING CARE WITH ROBOTS, AI & VR This session will highlight innovative, technology-focused shifts in skilled nursing and how we, as a whole, can look to augment the way we deliver care in the profession. We will discuss forms of artificial intelligence (AI) and the development of The Monarch Robot Program. Outside of robotics, we will look at how virtual reality (VR) can improve resident wellness and provide novel employee trainings. As we speak about employee education platforms, we will demo smart manikins and other software.

Dan Strittmater, Vice President of Operations, Monarch Healthcare Management Marcus Kubichek, Robot Program Director, Monarch Healthcare Management Leesa Gilman, LALD, RN BSN, Vice President of Clinical Services, Monarch Healthcare Management Target Audience: All Audiences

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA

CARE PROVIDERS OF MINNESOTA EXHIBITORS

EXHIBITORS THANK YOU TO OUR 2023 EXHIBITORS Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.

VISIT VENDORS MONDAY, 4:30–6:30 PM Expo Hall Reception TUESDAY, 9:30 AM–1:15 PM Free lunch* available 11:45 AM–1:15 PM

The following list is as of August 8, 2023—more exhibitors added daily!

AB/CD Cleaning Services Advanced Health Institute (AHI) Align Senior Care Consulting LLC Allina Hospice & Palliative Care Arvig BD Behavioral Care Solutions Blue Stone Therapy Christensen Group Insurance CliftonLarsonAllen LLP Community Living Solutions DispatchHealth Imaging Ecolab Inc. ECSI System Integrators Eldermark Software EMenuCHOICE Essity-TENA First Quality Products, Inc. Fusion Medical Staffing LLC Gallagher Geritom Medical, Inc. Girard’s Business Solutions, Inc. Guardian Pharmacy

Healthcare Academy HPC-Healthcare Purchasing Connection In-House Senior Services, LLC Legacy Restoration LLC Live Oak Bank Lotus Pharmacy MAP Transportation Martin Bros. Distributing Co., Inc. MatrixCare McKesson Medical-Surgical Med-Mizer, Inc. Medline Industries, Inc. Miller Architects & Builders Navigator Group Purchasing, Inc. New Horizon Foods Nor-Son, Inc. Northwest Respiratory Services Nura Pain Clinics Optum Ovitsky Vision Care Passion for Dining and Nutrition Pathway Health Peterson Senior Health Consulting

PharMerica Polaris Pharmacy Services Pope & Conner Consulting, Inc PROCareHR Radius Living RX River Oaks of Minnesota Senior Care Solutions, Inc St. Croix Hospice, LLC Sterling Long Term Care Pharmacy Stratis Health Synergy Care, Inc. SYSCO Minnesota Textile Care Services Thrifty White Pharmacy Upper Lakes Foods, Inc US Foods Virteva LLC

*Lunch is sponsored by Care Providers of Minnesota Service Corporation CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA SPECIAL EVENTS

ANNUAL MEMBERSHIP MEETING ON MONDAY, NOVEMBER 13th | 12:15-1:45 PM

We will also recognize four legislators who were instrumental in getting funding for senior services during the 2023 Legislative Session with a Public Official Recognition Award.

The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2024 officers and directors; and connect with friends and acquaintances.

PUBLIC OFFICIAL RECOGNITION AWARD RECIPIENTS

Rep. Lisa Demuth

Sen. John Hoffman

Sen. Mark Johnson

Rep. Mohamud Noor

Lunch is provided for full meeting participants only.

RSVP when registering for convention & expo.

Monday, November 13, 2023 | Monarch Healthcare Management presents:

HAIRBALL—a bombastic celebration of arena rock

6:30 PM | Grand Ballroom—appetizers & cash bar 7:30 PM | Entertainment by HAIRBALL

Sponsors will have a limited number of FREE wristbands available for conference attendees.

List of sponsors* and details available on-site at convention. * Stop at their booths in the expo hall before they run out!

Presented by

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CARE PROVIDERS OF MINNESOTA

CARE PROVIDERS OF MINNESOTA SPECIAL EVENTS

JOIN US FOR THE EXPO RECEPTION

MONDAY, NOVEMBER 13th 4:30–6:30 PM Join us on Monday in the Expo Hall from 4:30-6:30 PM. Grab something to eat and drink and visit with our valued business partners.

Join us again on Tuesday, November 14th, 9:30 AM-1:15 PM to see exhibitors’ new products and services. Enjoy a free lunch from 11:45 AM-1:15 PM. Lunch is sponsored by Care Providers of Minnesota Service Corporation.

TUESDAY—EVERYONE’S INVITED TUESDAY, NOVEMBER 14th | 5:00 PM CARE PROVIDERS OF MINNESOTA MEMBERSHIP RECEPTION

All members are invited on Tuesday evening, November 14, 2023, to a Care Providers of Minnesota membership reception.

Please join us as we gather and relax after a full day of education.

Join us for drinks, appetizers, music, karaoke, and a special farewell celebration for our president/CEO, Patti Cullen, who will be retiring at the end of 2023, after 37 years at Care Providers of Minnesota.

Reception attendees are invited to bring a card or share a memory about Patti in the on-site celebration book.

In lieu of any gifts, you are welcome to make a donation to Care Providers of Minnesota’s Foundation at: careproviders.org/foundation sponsored by

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA TUESDAY, NOVEMBER 14—LEARNING SESSIONS 400–600 TUESDAY | 8:15–9:30 AM 401 | BILLING BY DHS Just enough has changed to complicate matters. Come see and ask your specific questions about what’s going on. New to the profession? We will help with some basics before jumping into the deep end of the pool in MN-ITS and various types of claim submission, Medicare, EOBs, COBs, third parties, tips, screening, and more. Details matter. Come see just how much.

Greg Leahy, State Program Administrator Principal, Minnesota Department of Human Services Hank Ulrich, MHCP Provider Trainer/Member and Provider Services, Minnesota Department of Human Services Target Audience: Skilled Nursing/Nursing Facility

402 | SUPPORT, STRENGTHEN & EMPOWER RESIDENT & FAMILY COUNCILS Through this training, participants will be introduced to the programs offered by the advocacy and council specialists at the Office of Ombudsman for Long-Term Care (OOLTC). The ombudsman specialists promote self-advocacy through educational training and support tools for persons that live and receive services in nursing facilities and assisted living settings. Examples will be shared that support partnership, as well as tools that can be used to empower a council led by the residents and families.

Tammy Hollingsworth, Self-Advocacy Specialist, Office of Ombudsman for LTC Emma Shepard, Self-Advocacy Specialist, Office of Ombudsman for LTC Jane Brink, LSW, Council Specialist, Office of Ombudsman for LTC Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

403 | DON STRATEGIES—EMBRACE & ENHANCE LEADERSHIP SKILLS & MANAGEMENT Training and mentoring nursing managers in leadership skills and approaches are crucial for retention, harmony, and quality. Join us for this energized presentation on user-friendly strategies on developing and sustaining leadership skills of your managers!

Susan LaGrange, RN, BSN, NHA, CDONA™, Chief Nursing Officer, Pathway Health Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

404 | RECENT CHANGES TO LANDLORD–TENANT LAW—WHO DO THEY EFFECT? The 2023 Legislative Session saw significant changes to Minnesota’s landlord–tenant law. How will these changes impact senior housing and assisted living providers? This session will provide a summary of the recent changes to landlord–tenant law. It will also offer tips on how best to comply with new requirements. Finally, this session will address the overlap between the assisted living law and the landlord– tenant law and offer suggestions on how providers can navigate these sometimes murky waters.

Michelle Klegon, Attorney, Klegon Law Office, Ltd Target Audience: Assisted Living Facility

405 | THE ABCS OF SUPPLEMENTS A pharmacist’s comprehensive review of supplements (vitamins, minerals, fiber, fatty acids, and amino acids) awaits your attention.

When should these be used or perhaps not used? What is their effectiveness and let’s discuss misconceptions. Learn risks, benefits, side effects, and interactions.

Kevin Pavlik, Pharmacist-In-Charge, Lotus Pharmacy Target Audience: All Audiences

406 | MANAGING PERSONALITY DISORDERS IN HEALTHCARE ENVIRONMENTS Dr. Brose will address the prevalence of personality disorders in

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older adults and define the characteristics and symptoms. He will illustrate how personality disorders manifest in behaviors so you can better recognize and respond to them. Discover behavioral health strategies to use with older adults who have a personality disorder so you and your team can know best practices for care.

Dr. John Brose, PhD, LP, LMFT, LADC, Owner, Clinical Director, Associated Clinic of Psychology Target Audience: All Audiences

407 | CURRENT ETHICAL & LEGAL ISSUES IN END-OF-LIFE CARE Clinicians who care for seriously ill patients must be able to distinguish commonly referred terms in the published medical literature and lay press that aim to define end-of-life care practices whether in home care, hospice, ALs, SNFs, or hospitals. Dilemmas abound and we will walk through some scenarios to help you ethically navigate. Please feel free to bring your own scenarios and let’s discuss.

Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Lores Vlaminck, RN, BSN, MA, CHPN, Principal/Owner, Lores Consulting, LLC Target Audience: All Audiences

TUESDAY | 1:15–2:30 PM 501 | CRUCIAL CONVERSATIONS FROM PERFORMANCE TO TERMINATION If you’ve ever been too “Minnesota Nice” to have that conversation, then this workshop is for you! Awkward and uncomfortable conversations are just that, if they weren’t, everyone would be an expert. Learn the key strategies you need to resolve violated expectations, broken commitments, and bad behavior.

Dr. Tonjia Dye, RN, MSN, MBA, EdD, DNP, PHN, Nurse Consultant, Zellner Senior Health Consulting, LLC Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC Target Audience: All Audiences

502 | WOUND/SKIN DETECTIVE—ASSESSMENT & PREVENTION Increasingly, OHFC investigations and surveys are finding concerns surrounding skin care. Join this session to discuss wound assessment and prevention techniques. Know key components of a solid wound care program and learn what to seek out for durable medical equipment (DME) and other products to help your residents attain a positive outcome.

Alanna Valadez, MBA, MSN, RN, APRN, PHN, CWOCN, Nurse Practitioner, Advanced Health Institute Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

503 | DANCING ON THE EDGE One of the most common infractions has been in the area of identification and maintenance of professional boundaries. In a world where black and white are preferred, plan to discuss inherent gray zones—where most things are—and the challenges of current and real-life scenarios.

Michelle Klegon, Attorney, Klegon Law Office, Ltd. Lores Vlaminck, RN, BSN, MA, CHPN, Principal/Owner, Lores Consulting, LLC Target Audience: All Audiences

504 | BEHAVIORAL HEALTH PROTOCOLS FOR DEMENTIA CARE Dr. John Brose has spent over 43 years assisting long-term care staff in developing protocols and strategies for residents with challenging behaviors. He will offer ethical, concrete, practical, and proactive strategies to help manage challenging, dementia-related behaviors.

These protocols and strategies will be tailored for environmental milieu management and individual care planning.

Dr. John Brose, PhD, LP, LMFT, LADC, Owner, Clinical Director, Associated Clinic of Psychology Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

CARE PROVIDERS OF MINNESOTA

CARE PROVIDERS OF MINNESOTA TUESDAY, NOVEMBER 14—LEARNING SESSIONS 400–600 505 | COMBATING DRUG DIVERSION IN CARE SETTINGS—ENSURING PATIENT SAFETY, ACCOUNTABILITY & ETHICAL INTEGRITY Controlled substance diversion in healthcare facilities is a critical issue that can lead to serious patient harm, risks to healthcare staff, liability to healthcare organizations, and damage to communities.

In this informative presentation, Drug Enforcement Administration (DEA) personnel will review the scope of drug diversion in long-term and acute care facilities, commonly diverted controlled substances, methods of drug diversion, and steps leaders can take to prevent controlled substance diversion within their healthcare facilities.

Daniel McCormick, Diversion Program Manager, Drug Enforcement Administration (DEA) Target Audience: All Audiences

506 | MDH—LICENSING UPDATE FOR CARE CENTERS & ASSISTED LIVING Increase your knowledge of change of ownership (CHOW) processes and requirements in care centers and assisted living facilities. We will review requirements for assisted living change in capacity and skilled nursing facility bed layaway, as well as identify steps in the SNF and AL license renewal process.

Rick Michals, Health Regulation Evaluator, Minnesota Department of Health Shellae Dietrich, Federal Operations Manager, Minnesota Department of Health Jane Danner, MA, LSW, Regional Operations Executive Manager, Minnesota Department of Health Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

507 | BE CONTAGIOUS! SPREADING POSITIVE LEADERSHIP VIBES Leading in today’s healthcare world requires an energy that focuses on creative engagement and inspiring collaboration within an organization. Leadership today requires a contagious, positive energy that will enhance employee engagement, reduce turnover, and help change the direction of your team and organization! This engaging & inspiring presentation will provide participants with key strategies to form building blocks of a cohesive team that appreciate the knowledge, skills, and abilities of others.

Lisa Thomson, BS, LNHA, HSE, CIMT, Chief Operating Officer, Pathway Health Target Audience: All Audiences

TUESDAY | 3:00–4:15 PM 601 | DOING MORE WITH LESS—A PLAYBOOK FOR SUSTAINABLE STAFFING In the coming decade, the greatest challenge for the healthcare industry will be maintaining a sufficient workforce to meet demand and maintain quality. Sadly, chronic shortages aren’t going away.

Meeting the challenge will require getting smarter about deploying existing staff—to drive efficiency, retain talent, and create flexible ways of working. In this presentation, Lee Teslik will help attendees consider strategies, systems, and tools to make sustainable staffing possible.

Lee Hudson Teslik, Founder and CEO, Reverence Care Company Target Audience: All Audiences

602 | WORKFORCE GRANT OPPORTUNITIES Overview of a few of the NEW workforce-related grant opportunities that are available, such as the New American Legal, Social Services, and Long-Term Care Workforce Grant Program; MN Reasonable Accommodation Fund; and other programs.

Nicole Mattson, LHSE, Vice President of Strategic Initiatives, Care Providers of Minnesota Carol Anthony, Director of Grants, Equity, Access and Research (GEAR) Division, Aging and Disability Services–Minnesota Department of Human Services Target Audience: All Audiences

603 | QAPI/QUALITY MANAGEMENT—WHAT IS THE BIG DEAL? Due to the payer shift to value-based care, along with referrer incentives for high-quality partners and the narrowing of provider networks based on quality, agencies today are pressed to demonstrate true high performance to payors rather than simply walk through the motions of Quality Assurance and Performance Improvement (QAPI) as mandated by CMS. Strengthening processes, educating staff, and reviewing and updating policies based on current internal and external trends is integral to the sustainability of healthy teams.

Lores Vlaminck, RN, BSN, MA, CHPN, Principal/Owner, Lores Consulting, LLC Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

604 | MDS 2023 UPDATES FOR LEADERS—WHAT YOU NEED TO KNOW The revisions to the MDS include structural date redesign and the standardized patient assessment to accommodate the elements required in the IMPACT Act. This session will provide strategies to operationalize the changes and review the effect of the Five-Star Rating Program, Quality Reporting Program, quality measures, and Value-Based Purchasing. Attendees will walk through all the 2023 MDS changes and how they impact resident data, reimbursement, as well as quality outcomes.

Colleen Toebe, RN-MSN, RAC-MT, Nurse Consultant, Pathway Health Target Audience: Skilled Nursing/Nursing Facility

605 | NEUROBIOLOGICAL ASPECTS OF TRAUMA & TRAUMAINFORMED CARE Psychological trauma and trauma-related stress can result in a legacy that lives with a person throughout their lives and is felt not only emotionally, but physically as well. Further, trauma can affect the functioning of a client’s prefrontal cortex, autonomic system, and limbic system, all of which are part of our stress-response system called the hypothalamus-pituitary-adrenal (HPA) axis. This recognition has resulted in the adaptation of trauma-informed care approaches.

Michael Goldsmith, LMSW, CCTP-II, Director of Behavioral Health-Great Lakes Region, Behavioral Care Solutions Target Audience: Skilled Nursing/Nursing Facility

606 | PROVEN A-LIST TACTICS FOR CRISIS MANAGEMENT Senior care leaders can be vexed by some incredibly challenging situations. You need to breakdown challenging scenarios weekly and monthly that involve risk management, legal, and keen regulatory and reimbursement expertise. This session is designed to test your mettle, sharpen your skills, and collaborate with others to discover the best approaches in problem solving in today’s complex healthcare world. Presented with interactive scenarios assisting you to navigate successful outcomes.

Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Mary Nell Zellner, LSW, NHA, LALD, President/CEO, Zellner Senior Health Consulting, LLC Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

607 | FIFTY WAYS TO LOSE YOUR LICENSE The legal issues facing providers vary widely, including maltreatment allegations, survey findings, SIRS paybacks, license revocations, civil money penalties, enrollment terminations, or even routine contract disputes. Sometimes providers weather those storms successfully. Other times, their own missteps make matters much worse. Through real-life scenarios and case studies, learn how to put your best foot forward while avoiding serious pitfalls and mistakes.

Sam Orbovich, Attorney & Shareholder, Fredrikson & Byron, PA Target Audience: All Audiences

CARE PROVIDERS OF MINNESOTA

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Where is your there?

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CPAs | CONSULTANTS | WEALTH ADVISORS

Matthew Wocken, 612-397-3260, CLAconnect.com ©2023 CliftonLarsonAllen LLP. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.

CARE PROVIDERS OF MINNESOTA FOUNDATION LEADING4LIFE FELLOWS

EFFECTIVE LEADERS EMPOWER OTHERS TO MAKE A DIFFERENCE IN THE WORLD.

The 2023 Leading4Life Fellowship program brought together a diverse group of members to learn practical skills and to develop as effective leaders—both personally and professionally. Program goals included: • Teaching leadership skills that are practical and relevant to the profession • Supporting the application of emerging leadership techniques in a group setting • Creating an environment where enduring professional and personal relationships can develop • Identifying and fostering emerging leaders in the field

CONGRATULATIONS TO THIS YEAR’S LEADING4LIFE GRADUATES: Kerassia Aslanoglou, Sunrise View Assisted Living Jennifer Berg, MN Signature Care Susan Brooks, The Residence at North Ridge Kalyn Caterina, Touchstone Clayton Dahly, Providence Place Lacey Eckmann, Chaska Heights Senior Living Lori Goette, Seasons Healthcare MacKenzie Goodreid, The Estates at Lynnhurst Brian Hinrichs, Prairie View Senior Living

Rebecca Kammeyer, New Brighton Care Center Katie Keogh, The Legacy of Delano Alex Lee, Minnesota Masonic Home Kimberly May, Partners Senior Living Options Andres Meyer, Paruan, Inc. Anna Minske, Good Samaritan Society–Ambassador Jennifer Palmer, Mala Strana Rehab Center Cade Rose, Hopkins Health Services Cindy Thao, The Estates at Fridley

Find out more at: careproviders.org/leading4life.

FOOD OPTIONS AT CONVENTION & EXPO Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM Classic all-American restaurant serving up crave-worthy favorites.

The PROMENADE restaurants | Open daily 11:00 AM • Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more • Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more • Mystic Deli: Fresh salads, soups, sandwiches—perfect for a light lunch or late night bite!

MYSTIC STEAKHOUSE® | Sunday–Thursday, 5:00-9:00 PM Savor cuisine that’s a cut above. Enjoy superior cuts of prime aged heritage beef, savory seafood, and fine wines.

Caribou Coffee | Opens 7:00 AM Perk up with premium quality coffee, handcrafted espresso beverages, and mochas made with real chocolate Little Six Casino | Sunday–Thursday, 8:00 AM–11:00 PM A quick, free shuttle ride or a 1/4 mile walk away Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant—stop in for breakfast, lunch, and dinner favorites.

FREE LUNCH | TUESDAY | IN THE EXPO HALL

A free lunch, sponsored by Care Providers of Minnesota Service Corporation, will be available in the expo hall, on Tuesday, 11:45 AM–1:15 PM. Enjoy your lunch while taking one more opportunity to meet with our valued business partners.

CARE PROVIDERS OF MINNESOTA

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CARE PROVIDERS OF MINNESOTA WEDNESDAY, NOVEMBER 15—LEARNING SESSIONS 700–900 WEDNESDAY | 8:00–9:15 AM 701 | ACCOUNTS RECEIVABLE COLLECTION STRATEGIES & TIPS Attorneys Ryan Usher and Grant Gunderson will provide tips from day one at admission to help ensure you get paid. They will review strategies for pending MA applications, steps you can take to resolve unpaid accounts with various types of liable parties and legal actions that may be necessary to collect, including settlement agreements, probate actions, and lawsuits (including conciliation court).

Grant Gunderson, Associate Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ryan Usher, Associate Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: All Audiences

702 | THE MINNESOTA NURSING HOME WORKFORCE STANDARDS BOARD ACT—ISSUES & RECOMMENDATIONS FOR LONG-TERM CARE EMPLOYERS The Minnesota Nursing Home Workforce Standards Board Act created a new “Workforce Standards Board,” arguably with broad power to determine minimum levels of compensation and benefits for nursing facility and skilled nursing facility (NF/SNF) employees. The act, and the board it created, will likely have serious—potentially very problematic—implications and consequences for operators of NFs/ SNFs. This session will examine and provide initial recommendations regarding the act, the board it created, timeline for various implementation steps, and related questions and challenges for both unionized and non-union SNF operators.

Robert Castle, Partner, Fox Rothschild LLP Michael McNally, Partner, Fox Rothschild LLP Target Audience: Skilled Nursing/Nursing Facility

703 | DISPEL THE MYTHS—INCONTINENCE & AGING This session will dispel myths surrounding aging and incontinence.

While incontinence is common, affecting up to 70% of residents, it’s not a normal expected part of aging. The Empira collaborative has identified not only best practices for improving incontinence care, but also dismantling the common misconceptions that create a barrier to excellent care. Our top 10 myths will be debunked. We will share practical strategies for addressing barriers and inspire participants in changing the culture.

Heather Johnson, RN, BSN, PHN, Executive Director, Empira Adrienne Duncan, RN, BSN, Clinical Educator & Program Specialist, Empira Target Audience: Skilled Nursing/Nursing Facility

704 | ASSISTED LIVING REGULATORY UPDATE FROM MDH’S PERSPECTIVE In this session, speakers Ponds and King will present updates on common survey problems being cited during assisted living surveys, trends in Minnesota’s assisted living facilities, and potential new legislative initiatives focused on smaller assisted living providers.

Updates on new initiatives at the Minnesota Department of Health will also be shared. Learn from the regulators at MDH! Daphne Ponds, Director, Health Regulations Division for State-Licensed Facilities—Minnesota Department of Health Maria King, Division Director, Health Regulations Division—Minnesota Department of Health Target Audience: Assisted Living Facility

705 | BEHAVIOR MANAGEMENT IN DEMENTIA The challenges of caring for those living with dementia are ever changing, and once you think you have someone figured out, you realize that you don’t. This discussion will be the management of dementia from a physician’s perspective. By the end, you’ll be able to better identify those common behaviors in communication where medications are a benefit and, most importantly, when they’re not.

706 | INNOVATION & TECHNOLOGY—GET BEYOND THE IDEAS & TAKE ACTION This expert panel brings a wide range of perspectives to share best practices, case study examples, and decades of wisdom about adopting technology and implementing innovative changes to accomplish better care, remove burden from employees, and improve operations. With representation from operations, development, and solution providers, this panel brings unique perspectives about the barriers to innovative solutions, how to overcome those barriers, and the opportunities they see in the field.

John Huhn, Vice President of Senior Living Operations, Community Living Solutions Lucy Boxrud, President, Elysian Senior Homes Scott Carpenter, Co-founder, BoundaryCare Joel Prevost, Founder, Prevost Partners (Session Moderator) Target Audience: Assisted Living Facility/Home Care Providers/Disability Service Providers

WEDNESDAY | 9:30–10:45 AM 801 | 2023 LABOR LAW UPDATES & THE SECURE ACT 2.0 This session will provide a practical update and specific recommendations regarding actions which employers must take in view of changing labor laws and regulations which affect long-term care facilities. The presentation will review critical labor law developments, risks, and strategies for long-term care employers, as well as important developments regarding employee benefits, including the SECURE Act 2.0, and its impact on employee retirement savings opportunities.

Michael McNally, Partner, Fox Rothschild LLP Robert Castle, Partner, Fox Rothschild LLP Target Audience: All Audiences

802 | IMPROVE ANTIPSYCHOTIC MEDICATION SAFETY USING A PIP Since 2012, CMS has been promoting the use of personcentered dementia care and decreasing the inappropriate use of antipsychotic medications for persons with dementia. In January 2023, CMS began focusing on erroneous MDS coding, continued use of antipsychotic medications, and adjustments to quality measure ratings. In this session, learn how to plan and implement a performance improvement project (PIP) to improve the safe and appropriate use of antipsychotic medications for residents.

Kathie Nichols, Quality Improvement Advisor, Stratis Health Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

803 | FRAILTY—YES, IT CAN BE REVERSIBLE! In this session, explore the differences between primary and secondary frailty, tools for measuring frailty, the importance of proactively identifying and addressing frailty, and evidence-based actions that can be taken to reverse frailty.

Karis Gust, RN, BSN, MA, BC-RN, Nursing & Clinical Services Consultant, Good Samaritan Society Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility/ Home Care Providers

804 | MEDICAL CANNABIS—RECREATIONAL USE IN ALFS & SNFS Medical cannabis use has been permitted in Minnesota for 10 years—but how are things changing with legalized recreational use?

What is and is not allowed in my facility? How can I ensure that my facility is compliant with the law but also adheres to resident rights?

Gerald Fornwald, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

Dr. Robert Sonntag, MD, CMD, Geriatrician, Medical Director Target Audience: Skilled Nursing/Nursing Facility/Assisted Living

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CARE PROVIDERS OF MINNESOTA

Portable x-ray, ultrasound, EKGs, and more.

DispatchHealth Imaging proudly provides quality imaging services to patients in skilled nursing, assisted living, in-home care, and others who cannot easily transport to a traditional brick-and-mortar imaging facility.

Together with our partners, DispatchHealth, we bring the power of the hospital to the comfort of home.

Contact us to learn more: 1-866-892-2119 PPXray.com info@ppxray.com Professional Portable X-Ray is now part of DispatchHealth® as DispatchHealth® Imaging. New name, expanded services with the same quality of care.

CARE PROVIDERS OF MINNESOTA WEDNESDAY, NOVEMBER 15—LEARNING SESSIONS 700-900 805 | NURSING FACILITY REGULATORY APPEALS—IDR/IIDR & POC STRATEGIES Attorneys Rebecca Coffin and Robert Rodè will discuss nursing facility surveys, including how to work with surveyors when the facility may be facing a high-level or disputed deficiency. They will discuss factors for writing a POC, as well as appealing deficiencies through the informal dispute resolution (IDR) and independent informal dispute resolution (IIDR) processes, and strategies for these appeals.

Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Rebecca Coffin, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: Skilled Nursing/Nursing Facility

806 | NURSING FACILITY REGULATORY UPDATE FROM MDH’S PERSPECTIVE In this session, speakers Grebenc and King will present updates on common survey problems being cited during nursing facility surveys, including immediate jeopardy (IJ) citations. Updates on new initiatives at the Minnesota Department of Health will also be shared. Learn from the regulators at MDH! Sarah Grebenc, Executive Regional Operations Manager for Federal Teams, Health Regulation Division—Minnesota Department of Health Maria King, Division Director, Health Regulations Division—Minnesota Department of Health Target Audience: Skilled Nursing/Nursing Facility

WEDNESDAY | 11:00 AM–12:15 PM 901 | ACCURATE MDS CODING—IMPROVING PROCESS & COMMUNICATION This session will help nursing facilities improve their coding accuracy of the Minimum Data Set (MDS) related to medications that have been identified as having potentially clinically significant issues. SHQA analysts have reviewed adverse drug events (ADE) data and identified factors that may be related to ADEs, including workflow and documenting errors. You will also hear about our collaboration with Real Time Medical Systems analytics software that integrates with the EHR to improve resident care.

Candy Hanson, BSN, PHN, LHIT-HP, Program Manager, Stratis Health Target Audience: Skilled Nursing/Nursing Facility

902 | SURVIVING SIRS INVESTIGATIONS THROUGH A HEARING & APPEALS Learn about the background and purpose of the Surveillance & Integrity Review Section (SIRS), including provider responsibilities for cooperating with investigations. Understand how SIRS investigations work, including medical records review and statistical extrapolation. Discover your hearing and appeal rights to challenge the results of an alleged overpayment.

903 | ALERT! MINIMUM STAFFING STANDARDS & NHWSB UPDATES Attorney Ryan Usher and Paralegal/Compliance Specialist Jen Bernstein will discuss important components of the proposed rules concerning minimum staffing levels for skilled nursing facilities and strategies for complying with the same. To the extent possible, anticipated implementation dates will be covered. Mr. Usher and Ms. Bernstein will also educate providers on the creation of the Nursing Home Workforce Standards Board (NHWSB) and how this board might impact the industry.

Jennifer Bernstein, Paralegal/Compliance Specialist, Voigt, Rodè, Boxeth & Coffin, LLC Ryan Usher, Associate Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: Skilled Nursing/Nursing Facility

904 | MEDICATION RECONCILIATION—OUTCOMES & REHOSPITALIZATION Ineffective medication reconciliation can result in unintended consequences. Medication discrepancies are common, and residents in skilled nursing facilities are often prescribed 10 or more medications. The MDS 3.0 includes the provision of current reconciled medications at discharge. Plan to attend this session and discover elements of an effective medication reconciliation process.

Susan LaGrange, RN, BSN, NHA, CDONA™, Chief Nursing Officer, Pathway Health Target Audience: Skilled Nursing/Nursing Facility

905 | CONGESTIVE HEART FAILURE Congestive heart failure (CHF) is one of the top five diagnoses in LTC sites. When is the last time you’ve done a deep dive? Dr. Sonntag will present an overview of heart failure, how to recognize it, and most importantly, how to best manage it today on behalf of our residents and families. Let’s brush up on CHF and its current management in 2023.

Dr. Robert Sonntag, MD, CMD, Geriatrician, Medical Director Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility

906 | CRITICAL 2023 EMPLOYMENT LAW UPDATES & RECOMMENDATIONS This session will provide an update on critical changes to federal, state, and local employment law issues affecting long-term care facilities in 2023. The session will also provide best practices and recommendations for implementing these changes with your workforce.

Elizabeth Patton, Partner, Fox Rothschild LLP Ellie Barragry, Attorney, Fox Rothschild LLP Target Audience: All Audiences

David Aafedt, Shareholder, Winthrop & Weinstine, PA Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

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CARE PROVIDERS OF MINNESOTA

End Supply Chain Problems.

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HPC has the suppliers, the contracts, and resources in place to ensure your business gets the supplies you need and at a cost you can afford! Trust our experts to help you rein in costs and get connected to a reliable supply chain.

Health Care •PPE, medical supplies, pharmacy •Food and food service equipment •Facility and housekeeping supplies •Offices supplies

Construction •Mechanical, electrical, plumbing equipment and services •Furniture, fixtures, and equipment •Design and build services •Facilities management assistance

Food Service •Grab and Go Programs •Fresh produce and dairy from local growers •Recipes with labor saving prep and menu options •Adaptable food to meet cost targets Spend Management •Automate 60-70% of your spend •Reduce the cost of processing invoices •Digitize 100% of invoices •Standardization with flexible supply management

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NATIONAL QUALITY AWARD RECIPIENTS

CONGRATULATIONS 2 02 3 Q UAL IT Y AW ARD RE CIPIE NT S

The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the bronze, to silver, and then ultimately to the gold level. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlays their organizational priorities and goals. Silver awardees outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

Gold recipients represent an elite group by meeting all of the demands of the Baldrige criteria.

Bronze—Commitment to Quality • Ecumen Lakeview Commons • Heritage Pointe Senior Living • North Ridge Health and Rehab • Poplar Creek Estates • Seasons Healthcare of Trimont • Serenity Village, Avon • The Estates at Rush City • The Lodge of Winthrop • The Residence at North Ridge

Congratulations to Care Providers of Minnesota members who were recipients of AHCA/NCAL’s 2023 Quality Awards:

In October, members will be presented with their award at AHCA/NCAL’s Convention & Expo in Denver, Colorado.

Silver—Achievement in Quality Award • Good Samaritan Society–Woodland

support chefs | interim directors & CDMs skills training | culinary operations | menus & recipes Dawn & Patrick Nickleson

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CARE PROVIDERS OF MINNESOTA

507.254.5086

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