2022 Convention & Exposition GUIDE

C A R E P R O V I D E R S O F M I N N E S OTA

74 th CONVENTION & EXPOSITION

GUIDE

THREE DAYS FILLED WITH EXCEPTIONAL LEARNING, NETWORKING OPPORTUNITIES WITH PEERS & EXHIBITORS, PLUS SPECIAL EVENTS TO CELEBRATE THE ASSOCIATION’S 75TH ANNIVERSARY

N OV E M B E R 1 4 - 1 6 , 2 0 2 2 | M YST I C L A K E C E N T E R , P R I O R L A K E

WE GIVE OUR BEST TO CAREGIVERS SO THEY CAN BE THEIR BEST AT PROVIDING CARE TO OTHERS

Medicine continues to advance, extending the quality of

Comprehensive Pharmaceutical Services

life. There’s more to understand and do, and demand on

Expert Pharmacist Consulting Services

caregivers continues to increase. In response, Lotus

Technology Expertise

Pharmacy delivers efficient service with a relationship of empowering support. Always professional. Always

Expert Relationship Builders

accountable. Always available. In service to caregiving.

Locally Owned, Locally Available Visionary Female Leadership

M O R E AT L O T U S P H A R M A C Y. C O M

C A R E P R O V I D E R S O F M I N N E S O TA C O N T E N T S

Welcome .

Schedule ..............................................................................................................5 General information............................................................................................6-8 Learning sessions at a glance..................................................................................9 Continuing education...........................................................................................10 Code of conduct...................................................................................................10 Floor map...........................................................................................................11 Care Providers of Minnesota award recipients...................................................13–14 Monday Keynote..................................................................................................17 Tuesday Keynote.................................................................................................18 Monday learning sessions................................................................................19-20 Exhibitors...........................................................................................................22 Tuesday learning sessions................................................................................23-24 Care Providers of Minnesota Foundation Leading4Life.............................................26 Wednesday learning sessions..........................................................................27-28 Dining options.....................................................................................................30 Care Providers of Minnesota Foundation Silent Auction...........................................30 Care Providers of Minnesota Foundation Scholarships.............................................33 Quality award recipients.......................................................................................33

CARE PROVIDERS OF MINNESOTA’S

74 TH CONVENTION & EXP OSITION Mystic Lake Center | November 14-16, 2022 C A R E P R O V I D E R S O F M I N N E S OTA

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C A R E P R O V I D E R S O F M I N N E S O TA C E L E B R AT E S 7 5 Y E A R S A S A N A S S O C I AT I O N

CELEBRATE 75 YEARS WITH US NOVEMBER 15, 2022 | MYSTIC LAKE CENTER

EVERYONE WELCOME

DA N C E PA R T Y S TA R T S AT 8 : 0 0 P M F E AT U R I N G T R I P W I R E

SPONSORED BY

C A R E P R O V I D E R S O F M I N N E S OTA

WELCOME TO OUR 74th CONVENTION & EXPOSITION—AS WE CELEBRATE 75 YEARS AS AN ASSOCIATION Throughout 2022, we have been celebrating our 75th anniversary

•

After Monday’s exhibitors’ reception, Monarch Healthcare

—75 years as a membership Association with the mission of leading

Management and friends will host an event for our first night

members to excellence, first as the MN Nursing Home Association,

of convention—Mind Candy with Wayne Hoffman—a crazy

then as Minnesota Association of Health Care Facilities, and most

melting pot of serious mind-reading, hilarious laugh-out-

recently as Care Providers of Minnesota (for more history go to

loud comedy and unbelievable mysteries (limited seating;

www.careproviders.org/75years).

information on tickets to this free event will be available soon).

•

Our big 75th anniversary celebration is on Tuesday, starting

We will continue on our journey with you at our 74 annual

at 8:00 PM! It’s a dance party, featuring the energetic and

Convention & Exposition, November 14-16, 2022. For three days,

theatrical music group, Tripwire. All members—whether

you can expect outstanding education opportunities as well as

attending the convention or not—are welcome and

opportunities to learn and connect with each other. And given that

encouraged to attend!

th

this is our 75th anniversary, we have a few special events planned to keep us in the celebratory mood!

We will also celebrate award and scholarship recipients, 2022 Leading4Life Leadership Fellowship Program graduates, and

Now, here’s a peek at what’s in store for you: •

•

provide other networking opportunities.

We have selected 54 learning sessions, applicable to specific professions that address the important topics providers are

We invite you to browse through this guide to see all the great

facing today—workforce issues; reimbursement and regulatory

features we have in store for you—and keep checking online at:

changes; assisted living licensure; and much more—all led by

careproviders.org/convention for the latest updates. Or, if you

insightful and knowledgeable presenters.

prefer to get your updates on your mobile devices, be sure to

Incredible keynote presentations! Monday’s keynote

download our convention app at: my.yapp.us/CPMCON22.

is Christopher Ridenhour who uses a mix of theatrics, storytelling, and unconventional activities to increase

Our 2022 Convention & Exposition gives all of us—and our

engagement, accountability, and passion at your workplace.

profession as a whole—a perfect opportunity to reflect on the past,

Tuesday’s keynote is Kat Perkins, best known for her

live in the moment, and set our sights on the future, as we continue

appearance on season 6 of NBC’s The Voice. She has since gone

to provide care, improve lives for residents, clients, and customers,

on to play sold-out venues across America with a variety of

and lead members to excellence.

performances and tours. Kat will talk about following dreams and living a fearless life.

•

See you in November!

Our annual meeting, which provides members an opportunity to participate in governance decisions for the Association, is scheduled for Monday—we will once again offer a complimentary lunch, but this year there will be an added

&

opportunity for members to virtually vote for board members and Association business decisions.

•

No need to mess with success—similar to last year, we have designated expo hours that make the best use of time with our valued business partners! It starts with an exhibitors’ reception in the Expo hall on Monday afternoon, and continues on Tuesday, allowing for additional discussions with these valued business partners—and a complimentary lunch!

Paula Rocheleau, Chair, Board of Directors Care Providers of Minnesota

C A R E P R O V I D E R S O F M I N N E S OTA

Patti Cullen, CAE, President/CEO Care Providers of Minnesota

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C A R E P R O V I D E R S O F M I N N E S O TA C O N V E N T I O N & E X P O S I T I O N S C H E D U L E

Monday, November 14, 2022 7:00 AM–4:00 PM 7:15–8:15 AM 8:30–9:45 AM

Registration opens Board meeting (breakfast provided) 100 Series learning tracks

Registration desk/foyer Anoka Isanti, Owatonna, Waconia

10:15–11:45 AM KEYNOTE by Christopher Ridenhour and awards Mystic Showroom 11:45 AM–1:15 PM Lunch and networking 11:45 AM–1:15 PM Annual Membership Meeting* (lunch provided) 1:15–2:30 PM 200 Series learning track 3:00–4:15 PM 300 Series learning track 4:15-6:00 PM Exposition reception 6:00 PM Monarch Healthcare Management Event

Anoka Isanti, Owatonna, Waconia Isanti, Owatonna, Waconia Minnetonka Ballroom Grand Ballroom

Tuesday, November 15, 2022 7:30 AM–4:00 PM 8:00 AM–1:15 PM 8:30-9:45 AM

Registration opens EXPO opens with coffee welcome 400 Series learning tracks

Registration desk/foyer Minnetonka Ballroom Isanti, Owatonna, Waconia

9:00 AM-4:00 PM

Foundation Silent Auction

Minnetonka Ballroom foyer

10:15 AM–NOON

KEYNOTE by Kat Perkins and awards

Mystic Showroom

NOON–1:15 PM

Dedicated Expo hours | FREE LUNCH

Minnetonka Ballroom

1:15–2:30 PM 3:00–4:15 PM

500 Series learning tracks 600 Series learning tracks

Isanti, Owatonna, Waconia Isanti, Owatonna, Waconia

8:00 PM 75th Anniversary Dance Party EVERYONE WELCOME**

Minnetonka Ballroom

Wednesday, November 16, 2022 7:30 AM Registration opens Registration desk/foyer 8:30–9:45 AM 700 Series learning tracks Isanti, Owatonna, Waconia 10:00–11:15 AM 800 Series learning tracks Isanti, Owatonna, Waconia 11:30 AM–12:45 PM 900 Series learning tracks Isanti, Owatonna, Waconia 2022 Convention & Exposition concludes * The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2023 officers and directors, and connect with friends and acquaintances. ** Open to all members—even if you are unable to attend the convention; COVID-19 safety protocols will apply.

PRESENTING SPONSOR

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C A R E P R O V I D E R S O F M I N N E S O TA G E N E R A L I N F O R M AT I O N

Offered over three days—November 14-16, 2022—Care Providers of Minnesota’s 74th annual Convention & Exposition continues to be the most cost-effective, professional opportunity for you and your staff.

Join us for 54 breakout sessions, two keynotes, 69.5 hours of education, and earn up to 13.25 clock/contact hours.

REGISTRATION

HOTEL RESERVATIONS

Registration is per person, not per organization.

A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $154.00

HOW TO REGISTER

per night, plus tax, until October 26, 2022 or until the block is sold

Each convention attendee must register separately.

out. Reservations received after the cut-off date will be accepted on

You will need to register online so make sure you have your Care

a space availability basis.

Providers of Minnesota username and password (don’t know your login? Go to: careproviders.org/Loginhelp).

You can make your guest room reservation online at:

Register online at: careproviders.org/convention; click on the

952-445-9000. The rate you will receive is the current booking rate

registration icon and fill out the form. Once your registration is

at time of call—you must mention Care Providers of Minnesota to

received, you will receive a confirmation via email.

be booked into the hotel. You can also go to https://mysticlake.com

https://bit.ly/CPMCon22Hotel or by calling Mystic Lake at

and use access code CAREMN to bring up the block while booking a

COST • • •

reservation.

Care Providers of Minnesota individual member rate: $350 per member registrant, including CEs

Please make every effort to stay at Mystic Lake Hotel. In order

Prospective member rate: $500 per prospective member

to keep our event costs as low as possible, we rely on meeting our

registrant, including CEs

room block commitments with Mystic Lake Hotel.

Student & government rate: $100 per student/government registrant

CANCELLATION POLICY/NO-SHOW POLICY We understand that circumstances arise that may prevent you from

BADGES

attending the Convention & Exposition after you have registered.

A name badge will be mailed to you in advance of the convention for

If you cancel on or before Wednesday, October 26, 2022, we

registrations received by October 28, 2022.

will gladly refund your registration and retain a $25 cancellation/ administration fee per attendee. We are unable to offer any refund

Name badges for registrations received after that date will be

after Wednesday, October 26, 2022, for canceled registrations.

available for pick-up at convention. Name badge holders and

We encourage you to find someone to take your place if possible.

specialty ribbons will also be available on site. All attendees must

No-shows are charged the full registration fee and receive access to

be wearing a name badge to gain admittance to the education

convention materials.

sessions, convention events, and exposition areas.

Care Providers of Minnesota reserves the right to cancel the

SPECIAL ACCOMMODATIONS

Convention & Exposition. In the event of such a cancellation, all fees

It is the goal of Care Providers of Minnesota to hold professional

will be refunded. All pre-publicized individual convention events

events where barriers of any type do not exclude people from

(special events, breakout session topics, speakers, etc.) remain

attending or participating. If you have a condition that requires

subject to change until the event.

special accommodations, please contact Care Providers of Minnesota before the event.

C A R E P R O V I D E R S O F M I N N E S OTA

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C A R E P R O V I D E R S O F M I N N E S O TA G E N E R A L I N F O R M AT I O N

PARKING

VOLUNTEER TO BE A GREETER

There are multiple locations to park for FREE at Mystic Lake. More

If you are attending the convention, sign up to be a session greeter! (A link to sign up will be included in your registration confirmation email.)

than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.

PHOTOS/VIDEOS

DOWNLOAD THE APP Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more—right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend: my.yapp.us/CPMCON22.

Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.

HEALTH & SAFETY PROTOCOLS The protocols will be finalized in the fall to ensure the well-being of all Convention & Exposition participants.

DIGITAL HANDOUTS All education session materials will be available on the convention app. Session materials will be available the week of November 7, 2022—if you want to preview/download/print the materials beforehand.

Note: no printed handouts will be available onsite.

FREE LUNCH Lunch will be available to convention attendees on Tuesday, November 15, in the expo hall, 12:00–1:15 PM. Sponsored by Care Providers of Minnesota Service Corporation.

CEs

GENDER-NEUTRAL RESTROOMS

Tracking attendance for CE purposes will be digital using Conferences i/o. Easy to set up, you add sessions as you attend them. (See page 10 for more information.)

LACTATION ROOM

EDUCATION EVALUATIONS

Located near the restrooms by the Waconia rooms. No key required.

Located on both ends of main floor foyer/Level 1.

Evaluations will also be digital using Conferences i/o.

7 C A R E P R O V I D E R S O F M I N N E S OTA

C A R E P R O V I D E R S O F M I N N E S O TA G E N E R A L I N F O R M AT I O N HEALTH & SAFETY PROTOCOLS

REFLECTION ROOM Chaska I will be open during regular convention hours as a

Care Providers of Minnesota (CPM) is committed to providing a safe

reflection room—a quiet space designated specifically for reflection,

environment for all convention participants, CPM staff, and Mystic

meditation, and prayer.

Lake Center staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, CPM staff, Mystic Lake

PRIVATE MEETING ROOMS

Center staff, service providers, and all others are expected to follow

For your convenience, Chaska II will be available during select

any federal, state, or local health and safety standards, as well as

times for private meetings during the convention. The room can

any health and safety standards that may be implemented by Mystic

be reserved for one-hour blocks of time only. Please make your

Lake Center after your registration, up to and through the end of the

reservation in the speaker room (Winona I).

convention. Since there may be significant changes in pandemic

• Monday, 8:00 AM–4:30 PM

protocols between now and the convention, Care Providers of

• Tuesday, 8:00 AM–4:30 PM

Minnesota will work with Mystic Lake Center staff and others to have

• Wednesday, 8:30 AM–12:30 PM

health and safety protocols in place with the well-being of convention participants in mind. The convention health and safety protocols

Winona II will also be available for meetings during regular

will be emailed to all convention participants and posted on site.

convention hours on a first-come/first-serve basis.

The finalized protocols will align with both the CDC and state MDH guidelines in place this fall.

DINING Mystic Lake offers many outstanding dining options. See page 30 for more information.

JOIN US AS WE CELEBRATE 75 YEARS

N OV EM B ER 1 5, 20 22 M YST I C L A KE C E NTE R M I N N ETON KA B A L L RO O M 8 :0 0 P M

EVERYONE WELCOME (even if not attending convention) I T ’ S A D A N C E P A R T Y— F E AT U R I N G T R I P W I R E SPONSORED BY C A R E P R O V I D E R S O F M I N N E S OTA

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C A R E P R O V I D E R S O F M I N N E S O TA L E A R N I N G S E S S I O N S AT A G L A N C E MONDAY: NOVEMBER 14, 2022 CONCURRENT SESSIONS: 100 SERIES | 8:30–9:45 AM 101: Unique challenges for healthcare workforce: New strategies 102: Effective staff delegation 103: When good families behave badly 104: Data security: How to prevent vicious and malicious ransomware attacks 105: What can be learned from assisted living common licensing orders 106: Who’s responsible for an SNF’s revenue?

CONCURRENT SESSIONS: 200 SERIES | 1:15–2:30 PM 201: The power of winning together!

202: Maintaining compliance with the MN Food Code 203: Best practices for maltreatment reporting & investigations 204: Urinary tract infections: Practical & successful approaches to the diagnosis & prevention 205: Reconsiderations vs. hearings—Processes & outcomes in assisted living 206: Your training isn’t working & it’s impacting retention CONCURRENT SESSIONS: 300 SERIES | 3:00–4:15 PM 301: From survival of the fittest to survival of the savvy 302: Assessments: Where, how & why they are SO important 303: The ongoing battle—AL contract terminations & appeals 304: Unnecessary medications 305: What can be learned from common deficiencies & common IJs in nursing facilities 306: Service animals gone wild!

TUESDAY: NOVEMBER 15, 2022 CONCURRENT SESSIONS: 400 SERIES | 8:30–9:45 AM 401: Shake up your staff meeting 402: Revitalize your restorative nursing program 403: Labor law updates & recommendations for LTC providers 404: Scared of wounds? What you need to know to mitigate risk!

405: MDH engineering issues in nursing facilities 406: Accounts receivables collection strategies & tips

CONCURRENT SESSIONS: 500 SERIES | 1:15–2:30 PM 501: Employment law updates & recommendations for LTC providers 502: ALF competency testing & training 503: A provider’s guide to risk management 504: Personality disorders in older adults 505: Long COVID in older adults 506: Working with independent contractors & staffing agencies CONCURRENT SESSIONS: 600 SERIES | 3:00–4:15 PM 601: How to hire, manage & terminate employees effectively 602: Operational strategies for the new DON 603: Mock survey—Tips of the trade 604: Behavioral health protocols for dementia care 605: ALF & ALFDC physical environment survey findings 606: Connecting the dots from service model to profitability

WEDNESDAY: NOVEMBER 16, 2022 CONCURRENT SESSIONS: 700 SERIES | 8:30–9:45 AM 701: Teach ‘em to fish: A different approach to employee growth 702: Leaning into your values to heal burnout 703: Terminations, discharges & relocations 704: Drug diversion 705: OSHA update 2022 706: Doing more with less: Shifting momentum in your dining program CONCURRENT SESSIONS: 800 SERIES | 10:00–11:15 AM 801: Unique healthcare employment issues: Tips, tricks & traps 802: Ensuring welcoming long-term services & supports for LGBTQ older adults 803: IDDSI food prep, instructional training & implementation 804: Fall prevention through medication management 805: Life safety emergencies: When is it time to evacuate?

806: The great eight FY2022—Leadership & motivation CONCURRENT SESSIONS: 900 SERIES | 11:30 AM–12:45 PM 901: Leading a service-based organization from darkness to light 902: Mic drop: MDS interviewing tips for the IDT team 903: Happiness at work: Five secrets to a healthier & happier you!

904: Reducing hospitalizations: Prevention & recognition of HAIs 905: Assisted living resident contracts & MDH: What we know 906: When healthcare professionals need help

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C A R E P R O V I D E R S O F M I N N E S O TA C O N T I N U I N G E D U C AT I O N & C O D E O F C O N D U C T CARE PROVIDERS OF MINNESOTA IS PLEASED TO OFFER ACCREDITED CONTINUING PROFESSIONAL EDUCATION. After much success last year, we will continue using a product called Conferences i/o that will allow you to digitally track the sessions you attend to earn your CE credits. No more paper forms that get lost or are hard to read! There is nothing to download; from your mobile device (smartphone, tablet, laptop, etc.) go to the Care Providers of Minnesota CE website—cpm.cnf.io—log in once, and then, add the sessions as you attend them.

MINNESOTA BOARD OF NURSING

BONUS, you can fill out session evaluations online too. More information will be emailed and posted as we get closer to the convention.

Convention offers nurses a maximum of 13.25 contact hours.

Care Providers of Minnesota will add the CEs earned at the convention to your Care Providers of Minnesota user profile.

MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM CARE SERVICES & SUPPORTS

Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for Long-Term Care Services & Supports (formerly known as Minnesota Board of Examiners for Nursing Home Administrators) for a maximum 13.25 clock hours.

Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.

MINNESOTA STATE BOARD OF SOCIAL WORK

Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.

OTHER DISCIPLINES

All other disciplines are encouraged to track their attendance using Conferences i/o and submit attendance reports to the appropriate agency for their discipline.

C A R E P R O V I D E R S O F M I N N E S O TA C O D E O F C O N D U C T Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for all program participants and CPM staff. This policy applies to all CPM meetingrelated events, including those sponsored by organizations other than CPM but held in conjunction with CPM events, on public or private platforms.

•

All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, CPM staff members, service providers, and all others are expected to abide by this in-person programs code of conduct.

•

• •

• CPM has zero-tolerance for any form of discrimination or harassment. If you experience harassment or hear of any incidents of unacceptable behavior, CPM asks that you inform staff at the convention registration desk or Nancy McCoy, Director of Office Management, at: nmccoy@careproviders.org or (952) 851-2481, so that we can take the appropriate action.

Unacceptable behavior includes, but is not limited to, the following: • Harassment, intimidation, or discrimination in any form • Verbal abuse of any attendee, speaker, volunteer, exhibitor, CPM staff member, service provider, or other meeting guest; examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body image, race, religion, or national origin

Vulgar, obscene, or profane language, such as swearing, namecalling, insults, or socially unacceptable language Inappropriate use of nudity and/or sexual images in public spaces or in presentations Threatening or stalking any attendee, speaker, volunteer, exhibitor, CPM staff member, service provider, or other meeting guest Disruption of presentations during sessions, in the exhibit hall, or at other events organized by CPM throughout the event; all participants must comply with the instructions of the speaker(s) and any CPM event staff Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services; CPM reserves the right to remove such messages and potentially ban sources of those solicitations

CPM reserves the right to take any action deemed necessary and appropriate in response to any incident of unacceptable behavior, including immediate removal from the event without warning or refund. CPM reserves the right to prohibit attendance at any future event, virtually or in person.

C A R E P R O V I D E R S O F M I N N E S OTA

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Monday’s Board of Directors’ Meeting & Annual Meeting will be held in the ANOKA room

LEVEL 1

Minnetonka Ballroom (EXPO HALL)

EXHIBITOR CHECK-IN

MYSTIC EVENT CENTER ENTRANCE Winona I SPEAKER ROOM/ CHECK-IN

LEVEL 3

Exposition is in the MINNETONKA Ballroom*

ROOM

Winona II OPEN MEETING

* Monday’s expo reception & Tuesday’s lunch will be available in this area

Chaska I RSVP MEETING ROOM

Owatonna I, II & III

Waconia V & VI

Waconia III & IV

hallway to WACONIA rooms

Waconia Waconia II I

COAT CHECK behind escalators INFORMATION/ REGISTRATION DESK

Lactation Room (located by the restrooms).

No key required.

Restrooms and water stations are located down every main hallway Anoka I, II & III

Isanti I, II & III

Board of Directors/ Annual meeting

hallway to ANOKA rooms

hallway to OWATONNA & WACONIA rooms

C A R E P R O V I D E R S O F M I N N E S OTA

Education sessions will be held in the ISANTI, OWATONNA, and WACONIA rooms

FREE PARKING LOT

LEVEL 1 & 3 FLOOR MAP

Hallway to Mystic Showroom

Chaska II REFLECTION ROOM

Chaska I is available for meetings (must be reserved in the speaker room) Chaska II is the reflection room Winona I is the speaker room/check-in WInona II is an open meeting room

Escalator from Main Floor to Level 3

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Delivering for you, so you can deliver a difference.

Whether you’re on the front lines or behind the scenes, working 15 hour shifts or waiting to see patients again, you’re making a difference in patients’ lives.

From our teams packing boxes to the ones bringing them to your door, however you need us, we’re here to deliver. mms.mckesson.com/coronavirus

© 2020 McKesson Medical-Surgical Inc.

C A R E P R O V I D E R S O F M I N N E S OTA

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C A R E P R O V I D E R S O F M I N N E S O TA 2 0 2 2 AWA R D R E C I P I E N T S

Care Providers of Minnesota’s 2022 Awards Program recognizes outstanding people and programs who serve your residents, tenants, staff, and community.

CONGRATULATIONS TO THIS YEAR’S RECIPIENTS: Sharlene, Missy, Colleen, Jim, Julie, Jamie, Tamba, Connie, and Sam. Special congratulations to Gail Sheridan—2021 Member of the Year! (Find out who will be named athe 2022 Member of the Year on Tuesday, November 15th.)

ADMINISTRATOR OF THE YEAR

Sharlene Knutson

CAREGIVER OF THE YEAR

Missy Sigler

ADMINISTRATOR McIntosh Senior Living

HOUSING MANAGER Grace Village

DEDICATED SERVICE

EMPLOYEE OF THE YEAR

CONGRATULATIONS 2021 MEMBER OF THE YEAR*

Gail Sheridan

EXECUTIVE VICE PRESIDENT Lifespark Senior Living

Colleen Lucking

BUSINESS OFFICE MANAGER Pierz Villa

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Jim Feyder

MAINTENANCE DIRECTOR Southview Acres Healthcare Center

C A R E P R O V I D E R S O F M I N N E S O TA 2 0 2 2 AWA R D R E C I P I E N T S

NURSE OF THE YEAR

RISING STAR

UP & COMING LEADER OF THE YEAR

Julie Hemstad

Jamie Mohlin

Tamba Ngewoh-Tana

RN NURSE MANAGER Southview Acres Healthcare Center

SOCIAL WORKER Shakopee Friendship Manor

LEAD RESIDENT ASSISTANT Brightondale Senior Community

WHO WILL BE NAMED THE 2022 MEMBER OF THE YEAR?*

VOLUNTEER OF THE YEAR

Connie Oliver

VOLUNTEER Lake Minnetonka Care Center

LIFETIME ACHIEVEMENT*

Sam Orbovich, JD

ATTORNEY & SHAREHOLDER Fredrikson & Byron

C A R E P R O V I D E R S O F M I N N E S OTA

Find out at Tuesday’s keynote presentation, November 15th *Chosen by the chair, Board of Directors

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C A R E P R O V I D E R S O F M I N N E S O TA C O N T I N U I N G E D U C AT I O N

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Join our Convention Presentation on Tuesday, November 15 at 3:00 PM Connecting the Dots from Service Model to Profitability

Thank you to our Convention & Exposition Sponsors PRESENTING SPONSOR PRESENTING SPONSOR

MONDAY KEYNOTE SESSION

TUESDAY KEYNOTE SESSION

75TH ANNIVERSARY RECEPTION

EXPO HALL LUNCH SPONSOR

PHONE CHARGING STATION

C A R E P R O V I D E R S O F M I N N E S OTA

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Monday Keynote—November 14th

RETENTION 911: REVIVING, INSPIRING, ENGAGING, RETAINING! Christopher Ridenhour, national speaker/healthcare management professional

Mystic Showroom | 10:15–11:45 AM Imagine the end to floor wars, crossshift conflicts, and the “churn and burn” nature of healthcare! Are you ready to do everything necessary to keep folks from rushing to the exits? Are you ready to make this the “Year of Retention?”

Today, let’s declare a moratorium on uncooperative, unengaged, and uncommunicative behaviors. Haphazard nonspecific retention and engagement strategies guarantee increased abysmal morale, high accident rates, and pervasive overtime costs. The sheer impact of replacement costs alone threaten organizational survival. GREAT NEWS AHEAD! Retention 911: Reviving, Inspiring, Engaging, Retaining! dives deep into the hearts and minds of your colleagues to reveal what inspires and motivates human beings to embrace change, own problems, and take personal accountability for their part in creating a magnetic community.

Our buildings deserve the peace that comes from a workplace culture defined by passion, purpose, cooperation, and unprecedented levels of morale and engagement. You will walk away with countless strategies created to kick the “workforce crisis” right in the tail!

MONDAY KEYNOTE SPONSORED BY

AWARDS PRESENTED AT MONDAY’S KEYNOTE

Caregiver of the Year Dedicated Service Volunteer of the Year Up & Coming Leader of the Year Lifetime Achievement

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Tuesday Keynote—November 15th

MAKING FEARLESS CHOICES—AN INSPIRING EXPERIENCE Kat Perkins, motivational speaker, Kat Perkins Music, Inc. Mystic Showroom | 10:15 AM–NOON Kat Perkins grew up in Scranton, North Dakota surrounded by a family of musicians. Kat followed her undeniable passion for performing and moved to Minnesota to pursue music. She quickly gained the attention of the local Twin Cities music scene. After a hiatus from performing due to vocal surgery, Kat made a musical comeback in 2014 by auditioning and appearing on season 6 of NBC’s The Voice. Kat turned three chairs during her blind audition, charted in the top five on iTunes several times with her stand-out performances on the show, and sailed to the finals with help from her coach, Adam Levine. She’s since gone on to play sold out venues across America with a variety of performances and tours, and she began a successful speaking career talking about following dreams and living a fearless life.

The praise Kat received from these presentations led her to begin a nonprofit foundation, The Rising Star Foundation, providing scholarships and opportunity for aspiring musicians while also giving back to the local community.

Kat is a nationally-recognized motivational speaker who can deliver her message to organizations and leadership conferences of all types. She sets the tone for people of all ages, and each appearance comes with a musical performance! You can expect an inspiring experience about finding your passion, taking leadership and working with others, developing a positive attitude, and working towards your dreams.

You will leave the event with a sense of confidence, some laughs, and a full heart!

AWARDS PRESENTED AT TUESDAY’S KEYNOTE

TUESDAY KEYNOTE SPONSORED BY

Rising Star Employee of the Year Nurse of the Year Administrator of the Year Member of the Year

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C A R E P R O V I D E R S O F M I N N E S O TA M O N D AY, N O V E M B E R 1 4 — L E A R N I N G S E S S I O N S 1 0 0 – 3 0 0 MONDAY | 8:30–9:45 AM 101 | UNIQUE CHALLENGES FOR HEALTHCARE WORKFORCE: NEW STRATEGIES The value of the healthcare workforce is typically discussed in terms of operational/clinical outcomes including shortages, recruitment & retention. The impact is even more expansive, encompassing quality, outcomes, organization data, to name a few. This engaging presentation walks attendees through the unique challenges of today’s healthcare workforce & five key strategies for leaders as they embrace the new demands faced while enhancing recruitment and retention efforts in positive outcomes.

Lisa Thomson, BA, LNHA, HSE, CIMT, Chief Strategy & Market Officer/ Certified INTERACT QIP Master Trainer, Pathway Health Target Audience: All Audiences

102 | EFFECTIVE STAFF DELEGATION Effective delegation is crucial, especially with limited staff. While having nurses help in non-clinical matters may boost team morale, having them routinely work on non-clinical matters is a waste of time, money, and resources. In this session, learn how to effectively delegate tasks and responsibilities for RNs, LPNs, and unlicensed staff.

Julie Dietz, RN, Nurse Consultant, Senior Care Solutions, Inc. Target Audience: Assisted Living Facility

103 | WHEN GOOD FAMILIES BEHAVE BADLY Attorneys Rebecca Coffin and Robert Rodè will discuss issues facilities face when residents’ family members become threatening or harass others, as well as tips on how to communicate with family and staff in these situations. They will provide case scenarios and offer suggestions on non-legal interventions and steps to take to prohibit severe behaviors such as no trespass orders and harassment restraining orders.

Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Rebecca Coffin, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: All Audiences

104 | DATA SECURITY: HOW TO PREVENT VICIOUS AND MALICIOUS RANSOMWARE ATTACKS Are you prepared in the event that your assisted living or skilled nursing facility is hit with a ransomware attack that cuts off access to your computer systems? What can or must you do if you are suddenly unable to access your patient records, payroll records, order medications, or even access the internet? This terrifying circumstance is becoming all-too-common, but it still can catch operators unaware and unprepared. This session will discuss what to do if you are targeted.

David Aafedt, Shareholder, Winthrop & Weinstine, PA Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

105 | WHAT CAN BE LEARNED FROM ASSISTED LIVING COMMON LICENSING ORDERS Let’s talk assisted living 101. This session is geared toward those just dipping their feet into the world of assisted living, and for those who want to confirm they are on track. We will cover what to expect during the survey, what the top 10 survey tags are, and look at the resources available to help you be successful. Often times, our fears are of the unknown; so come to learn the components of the survey and make it “known” in your world, so you can be more survey ready and less fearful of the process.

Amy Hyers, RN, Health Regulation Evaluator, Minnesota Department of Health Target Audience: Assisted Living Facility

106 | WHO’S RESPONSIBLE FOR AN SNF’S REVENUE? This presentation will highlight the importance of each department’s role in the collection of an SNF’s revenue. The business office is traditionally held responsible for the collection of revenue, but other departments play a key role.

Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc. Target Audience: Skilled Nursing/Nursing Facility

MONDAY | 1:15-2:30 PM 201 | THE POWER OF WINNING TOGETHER! These past two years have brought challenges to the post-acute industry at a faster pace than ever anticipated. Being nimble as an organization and always looking ahead is the key to success.

Relying on your team and their collective expertise is foundational to success. This insightful and engaging presentation will walk attendees through core operational changes and organization response, creating a template for success.

Lisa Thomson, BA, LNHA, HSE, CIMT, Chief Strategy & Market Officer/ Certified INTERACT QIP Master Trainer, Pathway Health Target Audience: All Audiences

202 | MAINTAINING COMPLIANCE WITH THE MN FOOD CODE All licensed food establishments in Minnesota are regulated by the MN Food Code. The key to maintaining compliance, and avoiding possible citations, is by understanding the rules in the code. The presenters will share ways to prepare for surveys in assisted living communities and in care centers and how to find resources that can help your food service team understand the food code. Through learning games and polling, the audience will uncover common food safety misconceptions and leave the session with tips for conducting mock surveys, feeling more confident the next time that surveyors arrive.

Dawn Nickleson, CDM, CFPP, Owner, Passion for Dining and Nutrition Patrick Nickleson, Chef, Owner, Passion for Dining and Nutrition Target Audience: All Audiences

203 | BEST PRACTICES FOR MALTREATMENT REPORTING & INVESTIGATIONS You have discovered a situation that may rise to the level of maltreatment reportable to MAARC. What should you do and when should you do it? Do you have a protocol in place for responding in these situations? If not, you should strongly consider implementing such a plan so neither you nor your staff are in doubt about who is responsible for taking certain steps in the event of suspected maltreatment, including abuse, neglect, mistreatment, and financial exploitation.

Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

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C A R E P R O V I D E R S O F M I N N E S O TA M O N D AY, N O V E M B E R 1 4 — L E A R N I N G S E S S I O N S 1 0 0 – 3 0 0 204 | URINARY TRACT INFECTIONS: PRACTICAL & SUCCESSFUL APPROACHES TO THE DIAGNOSIS & PREVENTION Understanding the diagnosis and management of UTIs, focusing on asymptomatic bacteriuria. The presenter will explore the myths of UTIs and the reason why the myth has perpetuated.

Dr. Robert Sonntag, MD, CMD, Geriatrician, Medical Director Target Audience: All Audiences

205 | RECONSIDERATIONS VS. HEARINGS—PROCESSES & OUTCOMES IN ASSISTED LIVING Presenter will discuss the appeals processes that are available to providers who have received correction orders or action against their licenses, how MDH utilizes the reconsideration team, and an overview of appeal outcomes Ben Hanson, JD, Reconsideration Supervisor, Health Regulation Division, Minnesota Department of Health Target Audience: Assisted Living Facility

206 | YOUR TRAINING ISN’T WORKING & IT’S IMPACTING RETENTION Healthcare faces an employee crisis that has only grown exponentially. There is a growing need for a better way to address the prevalent gap in employee retention and engagement. Manager positions are often dangled as a reward for high-performers, and yet, those promotions often fail because their skills don’t translate to management or leadership. Employees want to work at a place that leverages all their skills and experience in a positive and energizing manner to make a difference.

Heather Polivka, CEO & Advisor, HeatherP Solutions Target Audience: All Audiences

MONDAY | 3:00–4:15 PM 301 | FROM SURVIVAL OF THE FITTEST TO SURVIVAL OF THE SAVVY Facilities have been experiencing trauma in many ways over the past several years. Staffing shortages, declining admissions, and lower census to name a few. Add in the COVID pandemic and a perfect storm emerges. We will explore some history of where we have been and how we arrived at today. The majority of the presentation however will be addressing what do we do now.

Moving from the survival of the fittest to survival of the savvy will take all of us inside our buildings and outside!

303 | THE ONGOING BATTLE—AL CONTRACT TERMINATIONS & APPEALS Attorneys Robert Rodè and Ryan Usher will review common obstacles facilities are facing with the termination process established by Minnesota Statutes Chapter 144G. The discussion will provide guidance for navigating each of the many required steps in the termination process. Mr. Rodè and Mr. Usher will also discuss strategies for prevailing at the Office of Administrative Hearings following a resident’s (or ombudsman’s) appeal.

Ryan Usher, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Robert Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: Assisted Living Facility

304 | UNNECESSARY MEDICATIONS The presenter will explore polypharmacy and how to identify the principles of unnecessary medications. The presenter will use case examples.

Dr. Robert Sonntag, MD, CMD, Geriatrician, Medical Director Target Audience: All Audiences

305 | WHAT CAN BE LEARNED FROM COMMON DEFICIENCIES & COMMON IJS IN NURSING FACILITIES This session will provide an update on the most frequently-cited federal deficiencies and will discuss actual scenarios to better understand how to prevent citations. This session will also include immediate jeopardy citations and how the state agency determines current non-compliance versus past non-compliance.

Pam Malterud, RN, Regional Operations Manager, Minnesota Department of Health Target Audience: Skilled Nursing Facility/Nursing Facility

306 | SERVICE ANIMALS GONE WILD! From service animals to snakes on a plane, this presentation will teach attendees how to ensure and maintain compliance with ADA service animal guidelines. We have all seen news stories about emotional support chickens, snakes, and birds, but what obligations do providers have to accommodate animals in patient spaces? How can providers tell the difference between service animals, emotional support animals, and pets? And how can providers balance patients’ rights with potential safety concerns?

Tracy Jacobs, Counsel, Winthrop & Weinstine, PA Christianna Finnern, Shareholder, Winthrop & Weinstine, PA Target Audience: All Audiences

Cindy Fronning, RN, GERO-BC, CDONA, FACDONA, RAC-CT, IP-BC, AS-BC, ELFA, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA) Nancy Tuders, RN, GERO-BC, CDONA, IP-BC, CALN, Assistant Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA) Target Audience: Skilled Nursing/Nursing Facility

302 | ASSESSMENTS: WHERE, HOW & WHY THEY ARE SO IMPORTANT Do you ever wonder why you don’t have enough staff to care for your residents? Or revenue coming in does not justify paying for extra staff? You accepted a resident in but now are wondering how you could have missed all these care needs. How do you do a staffing review, and do you really know your resident’s needs? These questions and more can be solved by improving your assessments.

Timing and processes are discussed to improve timeliness, completeness, and accuracy of the assessment.

Sarah Hook, RN, BSN, LALD, RN Consultant, Senior Care Solutions, Inc. Target Audience: Assisted Living Facility

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Where is your there?

CLA brings balance to get you where you want to go.

Start at CLAconnect.com/balance.

We’ll get you there.

CPAs | CONSULTANTS | WEALTH ADVISORS

Matthew Wocken, 612-397-3260, CLAconnect.com 21 A R E are P Roffered O V I through D E R SCliftonLarsonAllen O F M I N N E Wealth S O T AAdvisors, LLC, an SEC-registered investment advisor. ©2022 CliftonLarsonAllen LLP. Investment advisoryCservices

C A R E P R O V I D E R S O F M I N N E S O TA C O N V E N T I O N 2 0 2 2 E X H I B I T O R S

Exhibitors

Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.

THANK YOU TO OUR 2022 EXHIBITORS The following list is as of August 23, 2022—more exhibitors added daily!

A Place for Mom Accelerated Care Plus Advanced Health Institute (AHI) Advanced Wireless Communications AlixaRX Aufderworld Corporation BD Blue Cross Blue Shield of Minnesota and Blue Plus Blue Stone Therapy Bluestone Physician Services CBIZ Insurance Services Christensen Group Insurance CliftonLarsonAllen, LLP Coborn’s Pharmacy Services College of Continuing and Professional Studies Community Living Solutions Custom Medical Solutions Direct Supply Drylock Technologies Ecolab ECSI System Integrators Eldermark Software eMenu Choice Essity-TENA Genoa Healthcare, LLC Guardian Pharmacy Harmony Healthcare International, Inc. Healthcare Academy Healthcare Services Group HPC—Healthcare Purchasing Connection In House Senior Services, LLC

VISIT VENDORS MONDAY, 4:15–6:00 PM Expo Hall Reception

Key Rehabilitation, Inc. TUESDAY, 8:00 AM–1:15 PM Lotus Pharmacy Free lunch available LUMENT Noon–1:15 PM Martin Bros. Distributing McKesson Medical-Surgical Medline Industries Miller Architects & Builders Minnesota Valley Testing Laboratories Moments Hospice Navigator Group Purchasing New Horizon Foods Nor-Son, Inc. Passion for Dining and Nutrition Pathway Health PharMerica Polaris Pharmacy Pope & Conner PPX—Professional Portable X-Ray See ME, Inc. Select Rehabilitation Senior Care Solutions St. Croix Hospice Sterling Long Term Care Pharmacy Stratis Health Sysco Minnesota Textile Care Services Thrifty White Pharmacy Upper Lakes Foods US Foods Vaaler Insurance

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C A R E P R O V I D E R S O F M I N N E S O TA T U E S D AY, N O V E M B E R 1 5 — L E A R N I N G S E S S I O N S 4 0 0 – 6 0 0 TUESDAY | 8:30–9:45 AM

TUESDAY | 1:15–2:30 PM

401 | SHAKE UP YOUR STAFF MEETING Play, learn, and walk away with interactive ways to train your staff on the assisted living with dementia care licensing requirements.

No one will fall asleep at your all staff meetings again!

501 | EMPLOYMENT LAW UPDATES & RECOMMENDATIONS FOR LTC PROVIDERS This session will provide an update on federal, state, and local employment law developments and government agency initiatives affecting long-term care facilities. The session will also provide best practices and recommendations for avoiding employee disputes and legal claims.

Amy House, Executive Director of Reflections (Dementia Care), Silvercrest Properties Target Audience: Assisted Living Facility

402 | REVITALIZE YOUR RESTORATIVE NURSING PROGRAM A well-planned restorative nursing program is essential! Providing a good assessment process, identification of person-centered goals, and consistent implementation is essential in providing a program to avoid resident decline and promote quality of care. Join us for this fast-paced, information-packed session that will provide userfriendly strategies for success!

Colleen Toebe, RN-MSN, RAC-MT, Nurse Consultant, Pathway Health Target Audience: Skilled Nursing/Nursing Facility & Assisted Living Facility

403 | LABOR LAW UPDATES & RECOMMENDATIONS FOR LTC PROVIDERS This session will provide a practical update and specific recommendations regarding actions employers must take in view of quickly and significantly changing labor laws and regulations which affect long-term care facilities. Topics will include critical labor law developments, issues, and strategies.

Michael McNally, Partner, Fox Rothschild, LLP Robert Castle, Partner, Fox Rothschild, LLP Target Audience: All Audiences

404 | SCARED OF WOUNDS? WHAT YOU NEED TO KNOW TO MITIGATE RISK! We will be discussing common operational fears when admitting wounds to a community. We will be reviewing the common wound types and key components of a successful wound program, as well as the ongoing education of staff to mitigate investigations and survey deficiencies around wound care. Come learn about best practices with risk mitigation, assessments, and prevention.

Chris Blomquist, BSN, RN, Director of Skilled Nursing & Registered Nurse Consultant, Advanced Health Institute (AHI) Alanna Valadez, MBA, MSN, RN, APRN, PHN, CWOCN, Director TruHeal Wound Care, Advanced Health Institute (AHI) Target Audience: All Audiences

405 | MDH ENGINEERING ISSUES IN NURSING FACILITIES We’ll discuss issues related to physical plant in nursing facilities.

This includes plan review and inspection from MDH engineers.

Benjamin Zwart, PE, Public Health Engineer, Minnesota Department of Health Target Audience: Skilled Nursing/Nursing Facility

406 | ACCOUNTS RECEIVABLES COLLECTION STRATEGIES & TIPS Attorneys Rebecca Coffin and Grant Gunderson will provide tips from day one at admission to help ensure you get paid. They will review strategies for pending MA applications, steps you can take to resolve unpaid accounts with residents and responsible parties, and legal actions that may be necessary to collect; including settlement agreements, probate actions, and lawsuits including your options for conciliation court success.

Rebecca Coffin, Esq, Partner, Voigt, Rodè, Boxeth & Coffin, LLC Grant Gunderson, Associate Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: All Audiences

Jenny Fuller, Associate Attorney, Fox Rothschild, LLP Elizabeth Patton, Partner, Fox Rothschild, LLP Target Audience: All Audiences

502 | ALF COMPETENCY TESTING & TRAINING Critical to all quality and care delivery is the core training provided.

This session is designed to provide great new hire onboarding, strategies for module training, and key competency training to help provide the type of resident care you’d want for your own parent!

Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC Heather Meixner, RN, MSN, Nurse Consultant, Zellner Senior Health Consulting, LLC Target Audience: All Audiences

503 | A PROVIDER’S GUIDE TO RISK MANAGEMENT A resident falls. An employee walks off the job. MDH shows up on a complaint investigation. The local paper wants a quote on a resident issue. What do you do? Risks come in a variety of shapes and sizes. This session will identify the different types of risk encountered by providers and will offer tips on how best to address them. The legal, public relations, and economic consequences of managing risk poorly will be discussed, as will the roles played by good and bad communications in risk management.

Michelle Klegon, Attorney, Klegon Law Office, Ltd. Target Audience: All Audiences

504 | PERSONALITY DISORDERS IN OLDER ADULTS Dr. Brose will address the prevalence of personality disorders in older adults and define the characteristics and symptoms. He will illustrate how personality disorders manifest in behaviors so you can better recognize and respond to them. Discover behavioral health strategies to use with residents who have a personality disorder so you and your team can know best practices for care.

Format will include humor, lecture, case examples, and discussion.

Dr. John Brose, PhD, LP, LMFT, LADC, Owner, Clinical Director, Associated Clinic of Psychology Target Audience: Skiled Nursing/Nursing Facility & Assisted Living Facility

505 | LONG COVID IN OLDER ADULTS COVID-19 has become part of the landscape of life and healthcare, including geriatrics. As more people survive infection with COVID, we will see more people experiencing prolonged health problems that are new or persistent after having COVID: a condition—or a collection of conditions—known as “long COVID,” or post-acute sequelae of COVID (PASC). How do we distinguish what is long COVID vs. problems due to other geriatric health issues? What can we do to help seniors in our care who experience it? Can anything be done to prevent it? In this session, we will explore what is known about long COVID in older adults, what remains to be learned, and how this knowledge can be applied in post-acute, long-term care, and AL facilities.

Dr. Sandy Turbes, MD, Physician & Lead COVID-19 Clinician, Genevive Target Audience: All Audiences

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C A R E P R O V I D E R S O F M I N N E S O TA T U E S D AY, N O V E M B E R 1 5 — L E A R N I N G S E S S I O N S 4 0 0 – 6 0 0 506 | WORKING WITH INDEPENDENT CONTRACTORS & STAFFING AGENCIES Attorneys Rebecca Coffin and Ryan Usher will discuss strategies to avoid common mistakes employers make when working with independent contractors and staffing agencies. From employee classification to COVID-19 vaccine documentation, Ms. Coffin and Mr. Usher will cover the benefits and risks of working with nonemployees. In particular, Ms. Coffin and Mr. Usher will educate providers on identifying and avoiding obstacles arising from and relating to the ongoing staffing crisis.

Ryan Usher, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Rebecca Coffin, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Target Audience: All Audiences

TUESDAY | 3:00–4:15 PM 601 | HOW TO HIRE, MANAGE & TERMINATE EMPLOYEES EFFECTIVELY Hiring and retaining quality staff has never been tougher. The hiring, performance management, and termination process all pose various risks. This session will focus on the hiring tools available to employers and the pros and cons of using them. It will also address effective ways to counsel and discipline staff so they become better employees, rather than disgruntled ones. Finally, the speaker will offer tips on identifying and minimizing employer risk when disciplining or terminating an employee.

Michelle Klegon, Attorney, Klegon Law Office, Ltd. Target Audience: All Audiences

602 | OPERATIONAL STRATEGIES FOR THE NEW DON This dynamic session will provide concrete strategies for the new DON and will cover organizational management, people management, quality of care, and regulatory compliance. This program will also provide insight to key resources the DON will want to keep at their fingertips! You will leave with user-friendly tips of the trade!

604 | BEHAVIORAL HEALTH PROTOCOLS FOR DEMENTIA CARE Dr. John Brose has spent over 42 years assisting long-term care staff in developing protocols and strategies for residents with challenging behaviors. He will offer ethical, concrete, practical, and proactive strategies to help manage challenging dementia related behaviors.

These protocols and strategies will be tailored for environmental milieu management and individual care planning. Format will include humor, lecture, case examples, and discussion.

Dr. John Brose, PhD, LP, LMFT, LADC, Owner, Clinical Director, Associated Clinic of Psychology Target Audience: Skilled Nursing/Nursing Facility & Assisted Living Facility

605 | ALF & ALFDC PHYSICAL ENVIRONMENT SURVEY FINDINGS MDH will review the most issued physical environment tags during survey at assisted living facilities in Minnesota. The presentation will take a deep-dive into what MN Statutes 144G.45 & 144G.81 say, why a certain tag was issued, and how the facility can avoid further citations at future surveys.

Michael Mireau, HRD Engineering Services–AL, Minnesota Department of Health Target Audience: Assisted Living Facility

606 | CONNECTING THE DOTS FROM SERVICE MODEL TO PROFITABILITY This session will explore the variables that influence the operational success of the senior living community service model through case study analysis and group discussion. Hear from a CFO how connecting the dots from service model to profitability worked to achieve financial and operational objectives. Participants will leave with a plan to challenge the development of their own service model to ensure it is working to achieve their goals.

Todd Willett, Chief Financial Officer, Ebenezer Senior Living Mark Anderson, LALD, Chief Client Officer, Eldermark Software Target Audience: Assisted Living Facility

Colleen Toebe, RN-MSN, RAC-MT, Nurse Consultant, Pathway Health Target Audience: Skilled Nursing/Nursing Facility & Assisted Living Facility & Home Care Providers

THANK YOU CONVENTION PRESENTERS

603 | MOCK SURVEY—TIPS OF THE TRADE Hot of the press—quick ideas for the busy clinical and operation leaders to know their vulnerabilities and do something about it. Tried and true ideas to focus on the key areas, hot topics for compliance, and quality improvement so that YOU are ahead of the curve. Who knows your senior care setting best? YOU, after you attend this session. Ready yourself to be the best you can be!

Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC Target Audience: All Audiences

Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees— without any compensation.

Their willingness to share their insight and expertise deserves a big THANK YOU, and we hope you will show your appreciation to them.

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C A R E P R O V I D E R S O F M I N N E S O TA F O U N D AT I O N 2 0 2 2 L E A D I N G 4 L I F E F E L L O W S EFFECTIVE LEADERS EMPOWER OTHERS TO MAKE A DIFFERENCE IN THE WORLD.

The 2022 Leading4Life program brought together a diverse group of leaders to learn practical skills and to develop as effective leaders—both personally and professionally. This class worked together as peers, led by a team of teachers, presenters, and senior mentors drawn from the profession.

Program goals included...

• Teaching leadership skills that are practical and relevant to the profession • Supporting the application of emerging leadership techniques in a group setting • Creating an environment where enduring professional and personal relationships can develop • Identifying and fostering emerging leaders in the field • Stimulating thought leadership on the changing landscape and effective ways for the profession to respond to, and proactively influence changes for the good of customers, institutions, and practitioners CONGRATULATIONS TO THIS YEAR’S LEADING4LIFE GRADUATES. Find out more at: careproviders.org/leading4life.

Laura Borris Colonial Manor Center

Bethany Knutson Alternative Senior Care

Kalie Crayton North Star Manor

Trisha Krogstad New Journey Residence– Biwabik

Jamie Mohlin Shakopee Friendship Manor

Cory Engwer Good Samaritan Society– Specialty Care

Connor Leszczuk Wabasso Rehabilitation

Josey Prettner Polar Ridge Senior Living

Kaila May Care Providers of Minnesota

Nathan Raabe Minnesota Masonic Home Care Center

Not shown: Demetrius Bray, Vermilion Senior Living

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C A R E P R O V I D E R S O F M I N N E S O TA W E D N E S D AY, N O V E M B E R 1 6 — L E A R N I N G S E S S I O N S 7 0 0 – 9 0 0 WEDNESDAY | 8:30–9:45 AM 701| TEACH ‘EM TO FISH: A DIFFERENT APPROACH TO EMPLOYEE GROWTH Do you ever feel like no matter what you tell people, they just don’t change? They may commit to you, they may even repeat what they are supposed to do, but they just can’t seem to get the right motivation for personal growth. This issue could be in how you approach employee development. This session flips the traditional model of learning upside down. Shift how employees grow by helping them take responsibility for their own growth through delegation, reverse questioning, and coaching.

Jason Hunt, CEO, Eye Squared Leadership Target Audience: All Audiences

702 | LEANING INTO YOUR VALUES TO HEAL BURNOUT Over the past two years, many of us have lost sight of our values, personally and professionally. This session will help you define your values by utilizing visualization exercises. Then assess how those values show up in your life now and where you have growth opportunities. Through discussion and guidance, you will put together a values plan to find ways to begin healing from burnout.

This understanding will also improve your leadership as you can better support each employee effectively.

Kristen Pearce, Vice President of Social Services & Behavioral Health, Monarch Healthcare Management Target Audience: All Audiences

703 | TERMINATIONS, DISCHARGES & RELOCATIONS Parting ways with a resident can be a fraught and difficult process for a licensed facility. This session will cover the situations in which a resident may be discharged from a nursing facility or assisted living facility, outline the facility’s procedural obligations and the resident’s appeal rights, as well as providing practical tips to manage the discharge process.

Pari McGarraugh, JD, MPH, Partner, Fredrikson & Byron, PA Sam Orbovich, JD, Attorney & Shareholder, Fredrikson & Byron, PA Target Audience: Skilled Nursing/Nursing Facility & Assisted Living Facility

704 | DRUG DIVERSION More than ever, we need to be vigilant with our medication handling practices in our senior care settings. Process, practice, and investigation are the components taught in this critical session for RN leadership.

Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC Dr. Tonjia Dye, RN, MSN, MBA, EdD, PHN, Nurse Consultant, Zellner Senior Health Consulting, LLC Target Audience: All Audiences

705 | OSHA UPDATE 2022 Don’t miss this overview of the inspection process, types, and priorities for Minnesota OSHA in the post-acute care and long-term services and support environment. Inspection data for the year will be reviewed including the most frequently cited standards. Any new and changing requirements from OSHA will also be discussed.

Breca Tschida, MSPH, CPE, Industrial Hygienist/Ergonomics Program Coordinator, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry Michelle Smith, Safety Consultant Principal, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry Target Audience: All Audiences

706 | DOING MORE WITH LESS: SHIFTING MOMENTUM IN YOUR DINING PROGRAM In senior living, we are having to get creative to ensure that our residents receive three great dining experiences per day. Staffing is a universal challenge and we are having to rethink how we staff, manage, mentor, and train. We also need to consider our operation and if we are getting the full potential out of the equipment in the front and back of the house.

Steve Tiezzi, Corporate Chef, Martin Bros. Distributing Co., Inc. Christine Link, MBA, RD, LD, Marketing Dietitian, Martin Bros.

Distributing Co., Inc. Target Audience: All Audiences

WEDNESDAY | 10:00–11:15 AM 801 | UNIQUE HEALTHCARE EMPLOYMENT ISSUES: TIPS, TRICKS & TRAPS This session will cover how to navigate employee issues unique to the healthcare setting such as background studies and disqualification; state or federal exclusion and debarment; drug testing in the workplace and reporting to professional boards; and maltreatment allegations and reporting. We will teach attendees how to issue, spot, and understand risks; and when to bring in outside help such as a lawyer or consultant.

Brian Benkstein, JD, Shareholder, Fredrikson & Byron, PA Katherine Ilten, JD, Attorney & Shareholder, Fredrikson & Byron, PA Target Audience: All Audiences

802 | ENSURING WELCOMING LONG-TERM SERVICES & SUPPORTS FOR LGBTQ OLDER ADULTS In 2022 researchers completed the Minnesota LGBTQ aging needs assessment with nearly 400 responses. Half had experienced discrimination. A striking change was that 85% were confident that they would receive sensitive services while in 2012 only 18% and 2002 only 9% expressed the same confidence. In addition, overall respondents continue to desire LGBTQ welcoming senior services rather than LGBTQ segregated services. Implications for aging services practices will be outlined.

Dr. Rajean Moone, PhD, LNHA, Faculty Director Long-Term Care Administration, University of Minnesota Target Audience: All Audiences

803 | IDDSI FOOD PREP, INSTRUCTIONAL TRAINING & IMPLEMENTATION During this session you will learn the background and framework of the new global initiative to standardize modified texture foods with the International Dysphagia Diet Standardization Initiative (IDDSI).

An open discussion will allow audience participants to understand the process of transitioning to IDDSI, review concerns with the change, and hear implementation tips Cura has learned along the way. There will also be a live chef demo on how to prepare modified texture levels 4, 5, and 6 using various food items.

Chris Greve, Corporate Executive Chef, Cura Hospitality Kate Munson, MS, RDN, LD, Corporate Director, Menu Management, Cura Hospitality Amy Johnston, MS, Senior District Manager, Cura Hospitality Target Audience: Skilled Nursing/Nursing Facility & Assisted Living Facility

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C A R E P R O V I D E R S O F M I N N E S O TA W E D N E S D AY, N O V E M B E R 1 6 — L E A R N I N G S E S S I O N S 7 0 0 - 9 0 0 804 | FALL PREVENTION THROUGH MEDICATION MANAGEMENT Falls in congregate care settings are a leading cause of hospital admissions and injury-related disability and deaths. A common and often overlooked cause of falls is medications. The presenters will share which medications are mostly likely to contribute to falls and will include case studies for discussion. Participants will discuss strategies on how to reduce medication-induced fall rates.

Candy Hanson, BSN, PHN, LHIT-HP, Program Manager, Stratis Health Melanie Proctor, PharmD, BCGP, Clinical Pharmacy Consultant, Ecumen Target Audience: Skilled Nursing/Nursing Facility & Assisted Living Facility

805 | LIFE SAFETY EMERGENCIES: WHEN IS IT TIME TO EVACUATE? This session will cover when fire and life safety system failures place facilities in a critical dilemma. This session will help administrators and facility maintainers decide to shelter in place versus evacuate during times of crisis. Additionally, this session will provide information on planning resources for evacuation, staging resources on the scene, and how to request aid from state and municipal government agencies.

Bill Abderhalden, State Fire Safety Supervisor/Health Care & Correctional Facilities, State Fire Marshal Division, Minnesota Department of Public Safety Target Audience: All Audiences

806 | THE GREAT EIGHT FY2022—LEADERSHIP & MOTIVATION Provide top eight areas leaders need to know to enhance quality of care and improve efficiencies. Session will empower learners to prioritize responsibilities and assess systems refinement while upholding the commitment to provide high quality person-centered care. Session will address the constantly changing regulatory landscape and reinforce the importance of best practices in the areas of compliance, analysis, audit, regulatory, rehabilitation, reimbursement, education, efficiency, and survey.

Kris Mastrangelo, OTR/L, LNHA, MBA, President & CEO, Harmony Healthcare International, Inc. (HHI) Target Audience: All Audiences

WEDNESDAY | 11:30 AM–12:45 PM 901 | LEADING A SERVICE-BASED ORGANIZATION FROM DARKNESS TO LIGHT At no point in history has leadership been more important than it is today. As residents and staff seek renewed faith in their communities, leaders are called upon to bring inspiration and hope to the recent darkness and fear. In this session, Petra Marquart will share her insights on the skills administrators, directors, managers, and other leaders will need to restore trust, encourage faith, and serve as examples of courage and strength as long-term care communities heal across the nation.

Petra Marquart, CEO/Program Developer, See ME, Inc. Target Audience: All Audiences

903 | HAPPINESS AT WORK: FIVE SECRETS TO A HEALTHIER & HAPPIER YOU! A recent nationwide survey revealed that we are the unhappiest we have been in over 50 years! Our mental, emotional, and actual physical health is on the line, but there is something we can do about it! Discover the secrets to creating MORE happiness in your life—no matter what is going on in the world around you! The “Five Happy Habits” are practical research-based tools you can use to tap into and nurture your own happiness every day.

Tom Guetzke, Chief Happiness Officer, Live Happy, Inc. Target Audience: All Audiences

904 | REDUCING HOSPITALIZATIONS: PREVENTION & RECOGNITION OF HAIS A report from OIG (2014) estimated that one in four adverse events among SNF residents are due to healthcare acquired infections (HAIs), and more than half of all HAIs are potentially preventable.

CMS has proposed to adopt “Skilled Nursing Facility Healthcare Associated Infections Requiring Hospitalizations” as a nursing facility quality measure as part of the SNF VBP program. Learn systems that need to be in place to either prevent or recognize early HAIs that may result in a hospitalization.

Kristi Fabel, RN, BSN, CPHQ, Quality Improvement Advisor, Stratis Health/ Superior Health Quality Alliance Kathie Nichols, RN, BSN, CRRN, Quality Improvement Advisor, Stratis Health/Superior Health Quality Alliance Target Audience: Skilled Nursing/Nursing Facility

905 | ASSISTED LIVING RESIDENT CONTRACTS & MDH: WHAT WE KNOW We will review the issues MDH has identified regarding assisted living resident agreements in the first 15 months of survey history under the new assisted living law. We will discuss how your contract can help—or hurt—your facility, with respect to issue such as: discharges, terminations, relocation, pets, visitors, meals, damages/ repairs, and resident payment issues. We will discuss whether MDH is correctly interpreting the law and practical ways for responding to contract survey tags.

Katherine Ilten, JD, Attorney & Shareholder, Fredrikson & Byron, PA Target Audience: Assisted Living Facility

906 | WHEN HEALTHCARE PROFESSIONALS NEED HELP We will discuss the Health Professionals Services Program (HPSP) and how to access services for licensed healthcare professionals that may be suffering from a substance use disorder, psychiatric disorder, or medical disorder. We will also discuss the obligation to report oneself or another healthcare professional to the program as an alternative to reporting to the licensing board.

Tracy Erfourth, BS, Case Manager, Minnesota Health Professionals Services Program Target Audience: All Audiences

902 | MIC DROP: MDS INTERVIEWING TIPS FOR THE IDT TEAM With several sections of MDS requiring resident interviews, it is important to be comfortable with the interview process. In this session, we will review some interviewing techniques and best practices for completing resident interviews for the MDS 3.0.

Veronica Birch, Owner, GEM Healthcare Consulting Target Audience: Skilled Nursing/Nursing Facility

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C A R E P R O V I D E R S O F M I N N E S O TA D I N I N G O P T I O N S AT C O N V E N T I O N & S I L E N T A U C T I O N

FOOD OPTIONS AT CONVENTION Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM | Classic all-American restaurant serving up craveworthy favorites.

The PROMENADE restaurants | Open daily 11:00 AM • Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more • Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more • Mystic Deli: Fresh salads, soups, sandwiches—perfect for a light lunch or late night bite!

Caribou Coffee | Opens 7:00 AM | Perk up with premium quality coffee, handcrafted espresso beverages, and mochas made with real chocolate Little Six Casino | Sunday–Thursday, 8:00 AM–11:00 PM | A quick, free shuttle ride or a 1/4 mile walk away | Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant—stop in for breakfast, lunch, and dinner favorites

FREE LUNCH | TUESDAY | IN THE EXPO HALL

A free lunch, sponsored by Care Providers of Minnesota Service Corporation, will be available in the expo hall, on Tuesday, NOON–1:15 PM. Enjoy your lunch while taking one more opportunity to meet with our valued business partners.

SILENT AUCTION

TUESDAY, NOVEMBER 15 | 9:00 AM–4:00 PM

Check out the amazing selection and variety of silent auction items on Tuesday, November 15th on the main floor—Minnetonka Ballroom foyer. Bidding begins at 9:00 AM and ends at 4:00 PM that day. Winners will be notified by text after the auction ends. Items can be purchased immediately following the auction until 5:00 PM. Items must be picked up that night.

TYPICAL SILENT AUCTION ITEMS INCLUDE: • Gift cards to local favorite restaurants • Spa gift certificate • Local sports team tickets—Vikings, Twins, The Wild, Timberwolves • Sporting goods, golf clubs, fishing & biking items • Themed baskets—ideas include: coffee, winter survival kit, favorite wine or beer • Donated weekend stay at your cabin or condo Download the convention app to preview silent auction items and plan your bidding my.yapp.us/CPMCON22

Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year (see page 33 for this year’s scholarship recipients).

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Proud Sponsor of

A Strong Team to Serve You Better Vaaler Insurance, a Marsh & McLennan Agency LLC Company is committed to providing the most favorable Insurance, Risk Management, and Employee Health & Benefits solutions to Care Providers of Minnesota members.

With more than 200 senior care clients, Vaaler is a leading broker com of commercial insurance options designed for the senior care profession. We specialize in providing proven insurance solutions and risk management tools for all types of senior care organizations.

For more information, contact Jay LaDue, Vice President of Vaaler’s Healthcare division, at 800.553.4291 or JLaDue@vaaler.com.

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C A R E P R O V I D E R S O F M I N N E S O TA 2 0 2 2 Q U A L I T Y AWA R D R E C I P I E N T S

CONGRATULATIONS 2022 QUA LIT Y AWA RD RECIPIENT S The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the bronze, to silver, and then ultimately to the gold level. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlays their organizational priorities and goals. Silver awardees outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

Gold recipients represent an elite group by meeting all of the demands of the Baldrige criteria.

Congratulations to Care Providers of Minnesota members who were recipients of AHCA/NCAL’s 2022 Quality Awards: Bronze—Commitment to Quality • BOUNDARY WATERS CARE CENTER • COLONIAL MANOR NURSING HOME Silver—Achievement in Quality Award • GOOD SAMARITAN SOCIETY–AMBASSADOR • LAKEWOOD HEALTH SYSTEM CARE CENTER Members will be presented with their award at the national AHCA/NCAL Convention & Expo in October.

C A R E P R O V I D E R S O F M I N N E S O TA F O U N D AT I O N 2 0 2 2 S C H O L A R S H I P R E C I P I E N T S The education scholarships funded annually by the Care Providers of Minnesota Foundation are designed to assist qualified persons who wish to further their education and practice serving seniors and persons with disabilities. Over the past two decades, the Foundation has fostered the professional growth of hundreds of individuals by supporting their continuing education and growth through our scholarship programs.

This year, the Foundation is awarding 43 scholarships—congratulations to this year’s scholarship recipients.

Dickson Abel, Southview Acres Health Care Center Alma Anderson, Aftenro Home Crystal Anderson, Minnesota Masonic Home Care Center Madison Anderson, Good Samaritan Society–Waconia Paige Anderson, The Lodge of Howard Lake Nichole Arveson, Oakland Park Communities Umu Bah, Park Rive Estates Care Center Caely Boerboom, SilverCreek on Main Beatrice Bundi, Joy Care Homes Jill Cottrell, Woodbury Senior Living Jeremy Domeier, Good Samaritan Society–St. James Nemomssa Gemeda, SilverCreek on Main Steve Gisemba, New Horizon Assisted Living Samantha Graf, Park River Estates Care Center Victoria Junker, Barrett Care Center Jennifer Kangas, Waterview Shores Ronald Kiberu, Bayview Nursing & Rehab Center Maizy Kraemer, Oakland Park Communities Kelly Laurie, Touchstone Mental Health Michael Long, Andrew Residence John Mayanja, Bay View Nursing & Rehab Isatou Mbye, Park River Estates Care Center

Tia McMonigal, Whitefish at the Lakes Linda Messetler, Southview Acres Health Care Center Jacey Miller, Good Samaritan Society–Ridge View Estates Morgan Moeller, Good Samaritan Society–Ridge View Estates Linet Mogere, Park River Estates Care Center Sara Neese, Cornerstone Nursing and Rehab Alecia Nelson, Osseo Gardens Assisted Living Mateel Nipp, Good Samaritan Society–Comforcare Elvine Nyandege, Park River Estates Care Center Kelsey Odegard, The Lodge of Winthrop Veda Ofstie, Elysian Senior Homes of Lake City Eznah Ombasa, Colonial Manor Nursing Home Susan Oroko, Park River Estates Care Center Capis Otondi, Osseo Gardens Assisted Living Cassandra Peter, Supportive Living Solutions Jaylee Schaub, Elysian Senior Homes of Lake City Analise Schroeder, Mala Strana Rehabilitation Center Ian Tugume, Bay View Nursing & Rehab Alyssa Volkmann, Oak Grove Care Center Crystal Vossen, Bywood East Health Care Bethlehem Woldeyohann, Park River Estates Care Center

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T H A N K Y O U C A R E P R O V I D E R S O F M I N N E S O TA S P O N S O R S GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

monarch event

Multi-award winning performer WAYNE HOFFMAN is recognized as one of the top mentalists in the world.

Wayne’s show is a high-energy presentation that combines mind-reading and visual magic that will amaze you. Experience seemingly supernatural phenomena in a fun and upbeat way.

E

Monarch Healthcare Management and friends present: MIND CANDY WITH WAYNE HOFFMAN MIND CANDY is a crazy melting pot of serious mind-reading, hilarious laugh-out-loud comedy, and unbelievable mysteries.

MONDAY, NOVEMBER 14th 6:00 PM | Grand Ballroom

Limited seating.

Information regarding tickets to this free event will be coming soon.

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