Fresh Perspective | 2018 CONVENTION GUIDE

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION NOVEMBER 12–14, 2018 www.careproviders.org/Convention #CPMCon18

BRING ME TO CONVENTION

MYSTIC LAKE CENTER 2400 MYSTIC LAKE BLVD. PRIOR LAKE, MN 55372

Contact: Avery de Sostoa, Business Development Executive Phone: 214-790-3310 Email: avery.desostoa@sodexo.com

WELCOME TO THE 70TH ANNUAL CONVENTION & EXPOSITION

Welcome IT’S TIME FOR A FRESH PERSPECTIVE

We’ve said this before, but this year, it’s even more so: you are going to have an amazing time at convention, and here are just a few reasons why.

LET’S START WITH THE NEW LOCATION We will be holding our three-day convention at the brand-new Mystic Lake Center in Prior Lake. As you walk through the doors into the atrium, you’ll be captivated by the floor-toceiling windows, vast hallways, ample restrooms (yes, these things are important), small group seating areas, easy access to the exposition, and of course, the showroom—all of which gives your convention experience a fresh perspective!

NEXT IS THE EDUCATION If you’ve been to our conventions before, you know we rely on your evaluations to make your next experience better. You’ve suggested shorter sessions and we heard you!

All education sessions will be an hour in length—which, in turn, allows us to offer over 120 regular sessions PLUS 16 Minibytes! (A Minibyte is four, 15-minute related topics packaged together.) There will be sessions that are appropriate for general audiences, as well as specific to profession (i.e., HR, housing, and dietary); and target interests such as workforce, dementia, and older adult protection.

KEYNOTES What can we say…they are extraordinary! On Monday, Amy Dee, a national motivational speaker and author, will provide an uplifting keynote that will make you laugh while

discovering practical ways to develop kindness and positivity and deal more effectively with negative people and situations.

Tuesday’s keynote features Stuart Gray, founder of Hospitality Rocks.

Stuart will help each of us determine and clarify our specific gifts and how we can bring these to every human interaction—Stuart will renew your passion for caring!

Patti Cullen, CAE, President/CEO Care Providers of Minnesota

IT WOULDN’T BE A CONVENTION WITHOUT AN EXPOSITION Our exposition returns in a beautiful, dedicated space, filled with exceptional companies, looking to connect with you! Be sure to stop in and say hello on Monday, 12:30–5:00 PM (with a reception from 4:00–5:00 PM) and again on Tuesday, 8:00 AM– noon. Government/nonprofit tables are open on Tuesday, 8:00 AM– 2:00 PM.

NEW CELEBRATION OF CARING And finally, we want to make you aware of our new CELEBRATION OF CARING RECEPTION, which is a free event for all convention attendees. We are switching things up—again, a Fresh Perspective—and this year, we invite all attendees to join us in a celebration.

We are celebrating the first ten years of our successful Leading4Life program, including this year’s graduates and alumni. We will also be celebrating the achievements of our scholarship recipients, national quality award recipients, and recipients of the Lifetime Achievement, Public Official, Chairperson, and Member of the Year awards. The Celebration of Caring Reception starts at 4:00 PM on Tuesday, November 13, complete with a DJ, complimentary appetizers, and

Sharon St. Mary, Chair, Board of Directors Care Providers of Minnesota

cash bar. We want to see you there, so come join in on the fun, and celebrate our accomplishments together!

There are many other fresh perspectives available at this year’s convention—we encourage you to page through this guide to check out all the extras that the 2018 Care Providers of Minnesota Convention & Exposition has to offer: the reflection room and self-care offerings; our updated convention app; headshots; area restaurants; great ways to spend your down time; and more!

But for now, our hope is that however you experience this convention—your convention—you will go back to your workplace with a FRESH PERSPECTIVE that will further your success in the senior care profession.

SEE YOU IN NOVEMBER!

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION

CONTENTS Schedule...................................................................................................... 5–7 Learning sessions at-a-glance.................................................................. 9–10 Continuing education information............................................................... 11 Target interest highlights........................................................................ 13–14 General information...................................................................................... 15 Keynotes.................................................................................................. 17–18 Care Providers of Minnesota award recipients...................................... 19–20 Celebration of Caring Reception.................................................................. 21 Things to do while visiting Prior Lake & Shakopee................................ 22–23 2018 exhibitors.............................................................................................. 24 Learning sessions...................................................................... 25–42, 53–56 Monday....................................................................................... 25–30 Tuesday...................................................................................... 31–38 Wednesday................................................................... 41–42, 53–56 Reflection room & self-care offerings........................................................... 44 Session planners..................................................................................... 45–50 2018 National Quality Award recipients....................................................... 51 Care Providers of Minnesota Foundation Silent Auction............................ 60 Care Providers of Minnesota Foundation Leading4Life & scholarships..... 61 In memoriam & tribute to veterans.............................................................. 65

PRESENTING SPONSOR

WE’VE GOT AN APP FOR THAT! my.yapp.us/CPMCON18 Our convention app brings you the daily schedules, session information and handouts, venue maps, and much more— right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend.

Sponsored by Ideacom Mid-America

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SCHEDULE: MONDAY, NOVEMBER 12

REGISTRATION HOURS 7:30 AM–5:00 PM // Pre-Function/Foyer

REFLECTION ROOM

KEEP IN MIND

8:00 AM–5:00 PM // Chaska Room

Speaker/greeter check-in: Winona Room, Level 3 Gender-neutral restrooms located on both ends of Pre-Function/Foyer space, Level 1 Lactation suite located on the fourth floor of the hotel. Please request a key at the registration/ information desk.

You can pick up your badge holder and lanyard from the registration/ information desk in the PreFunction/Foyer space.

BOARD OF DIRECTORS MEETING 8:15–9:15 AM // Location TBD

COFFEE WELCOME 8:30–9:30 AM // Pre-Function/Foyer

100 SERIES LEARNING TRACKS 9:30–10:30 AM // Various

AMY DEE KEYNOTE & AWARDS 11:00 AM–12:30 PM // Mystic Showroom

LUNCH & NETWORKING

EXPOSITION

12:30–1:45 PM

Monday & Tuesday

EXPOSITION

Visit with vendors, check out new products, and network with peers.

Our vendors support Care Providers of Minnesota throughout the year. This is the perfect time to swing by and thank them! See p. 24 for a list of vendors (to date) and pick up your complete exhibitor & resource guide on-site.

12:30–5:00 PM // Minnetonka Ballroom & Pre-Function/Foyer

200 SERIES LEARNING TRACKS 1:45–2:45 PM // Various

300 SERIES LEARNING TRACKS 3:00–4:00 PM // Various

EXPOSITION RECEPTION

EXPOSITION RECEPTION

4:00–5:00 PM // Minnetonka Ballroom & Pre-Function/Foyer

All attendees are invited!

COMPLIMENTARY HEADSHOTS

REFLECTION ROOM & SELF-CARE

Chaska Rooms, Level 3 (see pg. 44)

Top of escalators // 12:30–4:30 PM, Monday Get your professional headshot taken by Danielle Larson—for free! No need to pre-register; just go to the top of the escalators to select your time to have your picture taken.

Brought to you by Care Providers of Minnesota

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

SCHEDULE: TUESDAY, NOVEMBER 13

REGISTRATION HOURS 8:00 AM–5:00 PM // Pre-Function/Foyer

REFLECTION ROOM 8:00 AM–5:00 PM // Chaska Room

CREDENTIALING 7:30–10:00 AM // Location TBD

SILENT AUCTION 7:30 AM–5:00 PM // Pre-Function/Foyer

COFFEE WELCOME 8:00–9:00 AM // Minnetonka Ballroom

EXPOSITION 8:00 AM–NOON // Minnetonka Ballroom & Pre-Function/Foyer

GOVERNMENT/NONPROFIT TABLES 8:00 AM–2:00 PM // Promenade Tower Foyer

400 SERIES LEARNING TRACKS 9:00–10:00 AM // Various

STUART GRAY KEYNOTE & AWARDS

ANNUAL MEMBERSHIP MEETING

10:30 AM–NOON // Mystic Showroom

Credentialing is open 7:30–10:00 AM and 11:45 AM–12:15 PM; the meeting follows at 12:15 PM. The annual meeting provides an opportunity for members to hear from Association leadership; elect the 2019 officers and directors; and connect with friends and acquaintances.

CREDENTIALING 11:45 AM–12:15 PM // Location TBD

ANNUAL MEMBERSHIP MEETING 12:15–1:30 PM // Location TBD

LUNCH & NETWORKING 12:15–1:30 PM

500 SERIES LEARNING TRACKS 1:45–2:45 PM // Various

600 SERIES LEARNING TRACKS 3:00–4:00 PM // Various

CELEBRATION OF CARING RECEPTION & LEADING4LIFE GRADUATION 4:00–6:30 PM // Minnetonka Ballroom

New this year!

See pg. 21 for more information!

SCHEDULE: WEDNESDAY, NOVEMBER 14

REGISTRATION HOURS

WHAT ARE MINIBYTES?

8:00 AM–11:00 AM // Pre-Function/Foyer

Back by popular demand! MINIBYTES are 15–minute presentations grouped together by similar topics to form a one-hour session. They will be offered during all three days of convention.

MINIBYTES—little time, fast learning, big impact!

REFLECTION ROOM 8:00 AM–NOON // Chaska Room

COFFEE WELCOME 7:30–8:30 AM // Pre-Function/Foyer

700 SERIES LEARNING TRACKS

Monday MINIBYTES: 314 Tuesday MINIBYTES: 614 Wednesday MINIBYTES: 714, 907

8:30–9:30 AM // Various

800 SERIES LEARNING TRACKS 9:45–10:45 AM // Various

900 SERIES LEARNING TRACKS 11:00 AM–NOON // Various

LEARNING SESSIONS FOR ALL Convention features a total of 126 learning sessions, of which 96 are recommended for senior housing, home care, and assisted living audiences; and 118 for skilled nursing facility/nursing facility audiences.

See the session planners for more information.

CREATE YOUR OWN SCHEDULE! Download the convention app to view the daily schedules and create your own: my.yapp.us/CPMCON18 Sponsored by Ideacom Mid-America

THINGS TO DO IN THE AREA In case you haven’t made your way out to Mystic Lake or the Prior Lake/Shakopee area in a while, the location is more than just gambling.

Take a look at what there is to do, eat, and see, on pg. 22–23!

PRESENTING SPONSOR

A PERSONALIZED & LOCAL APPROACH TO CARE Sterling Long Term Care Pharmacy delivers a personalized approach to pharmacy care for our long-term care communities and their residents.

Our four Minnesota locations—Mendota Heights, Owatonna, Rushford, and Worthington—provide comprehensive services to communities in Iowa, Minnesota, South Dakota, and Wisconsin.

CARING FOR OUR COMMUNITIES & THEIR RESIDENTS Sterling Long Term Care Pharmacy understands the unique needs and challenges facing long-term care communities. We leverage our experience, collaborative partnerships, and dedicated approach to innovation to allow communities to focus on what matters most: providing exceptional care to residents.

sterlingltcrx.com | Pharmacy: 877.224.0084 | Fax: 877.340.0084 Mendota Heights, MN | Owatonna, MN | Rushford, MN | Worthington, MN

LEARNING SESSIONS AT-A-GLANCE

MONDAY: NOVEMBER 12, 2018 CONCURRENT SESSIONS: 100 SERIES | 9:30–10:30 AM 101: QAPI—Two Phases Down, One to Go 102: Resident Wellness—Thriving is More Than a Trend 103: Dining Strategies for Senior Living 104: Marketing: Be a Catalyst for a Radically Different Future 105: Bill for Services Today Rather Than Cost

Reporting Tomorrow 106: Hospice: A Vision for Better Care at the End of Life 107: Pest Management in Healthcare Facilities 108: Managing Challenging Behaviors in Mental Health 109: Enhancing LTC Spiritual Care Through Faith

Community Nursing 110: Gay and Gray: Ethics in Serving LGBT Older Adults 111: Know Your Residents!

112: Responding to and Investigating Complaints of Abuse

and Neglect 113: Bridging Generations 114: A Fresh Look at COPD in the SNF/NF Resident CONCURRENT SESSIONS: 200 SERIES | 1:45–2:45 PM 201: Connecting to Dementia: How You Start... Dictates

Where We End (Part 1) 202: Soulful Aging: Growing Through the Wisdom of Elders 203: Dysphagia Diet Boot Camp: Liquids (Part 1) 204: Assisted Living in Minnesota: What Is It? What Will It Be? 205: Use Data Analytics to Understand Opportunities for

Your SNF/NF 206: Hospice and SNF/NF Partnerships: Balancing Quality

and Regulation 207: CMS National Emergency Preparedness

Requirements—An Update (Part 1) 208: Parkinson’s Disease: More than Motor Symptoms 209: Compliance and Ethics Under the New Phase 3

Requirements of Participation 210: Keys to Effective Medication Management in Long Term Care 211: Contracting 101: Tips, Traps, and Concepts for the Non-Lawyer 212: Keeping Residents and Staff Safe from Abusive People 213: The Psychology Behind Success: Secrets the

Superstars Know 214: The Nurse Leader—A Fresh Perspective CONCURRENT SESSIONS: 300 SERIES | 3:00–4:00 PM 301: Connecting to Dementia: How You Start... Dictates

Where We End (Part 2) 302: Why Exercise Is Hard 303: Dysphagia Diet Boot Camp: Foods (Part 2) 304: Narrowing the Home Health Gap: Increasing Its Use 305: Prevent Non-Payment: Collections and

Hardship Waivers

306: Double the Data—More MDS Data Under Section GG 307: CMS National Emergency Preparedness

Requirements—An Update (Part 2) 308: Older Adult Mental Health Video Training Program 309: Pressure Injury—Prevention Points and Staging Criteria 310: Drug Diversion and the Opioid Crisis 311: Extra, Extra, Read All About It: Deceptive

Marketing Practices 312: Surviving Maltreatment Complaint Investigations 313: Bambi vs. Godzilla: How to Deal with Difficult People 314: MINIBYTES: Recruitment/Retention 315: Leadership Skills for the 21st Century Leader

TUESDAY: NOVEMBER 13, 2018 CONCURRENT SESSIONS: 400 SERIES | 9:00–10:00 AM 401: Fronto-Temporal Dementia Care Challenges 402: Creative Arts and Art Therapy with Older Adults 403: Food Safety Management 404: Medication Management and Deprescribing 405: Minnesota Care Centers after VBR: DHS Payment &

Quality Update 406: The Ins and Outs of LTC Referral Arrangements 407: Emergency Preparedness—Armed Intruder/

Active Shooter 408: Person-Centered Rehab and Post-Acute

Payment Reform 409: Top 10 F-Tags, E-Tags, and General SNF/NF

Survey Observations 410: Preventing Falls with Restorative Nursing 411: 2018 Office of Inspector General Update 412: Intersection Between Nursing Licensing Law and

Criminal Law 413: Increase Employee Retention Through Team Building 414: Family and Medical Leave Act—The Absolute Essentials 415: Adopting Telehealth to Deliver Social Work Care CONCURRENT SESSIONS: 500 SERIES | 1:45–2:45 PM 501: PAC GEMS® Training—Seeing More Than Loss (Part 1) 502: Infection Control Deficiencies and

Legionella Management 503: Practical Approaches to Elevated Dining and

Scratch Cooking 504: Managing Risk: A New Senior Living and Home Care

Topic with Real Solutions 505: What Would You Do? (Part 1) 506: Understanding How to Protect Data and Be Able to

Use It 507: OSHA Update (Part 1) 508: Ask the Doctor About Your Behavioral

Health Challenges 509: Making Root Cause Analysis Practical and Teachable (Part 1)

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS AT-A-GLANCE

510: Pressure Injury Risk Assessment and Care Planning (Part 1) 511: Conservatorship and/or Guardianship: What Does a

Resident Need?

512: Learning from Experience: Mentoring for

Character Development 513: Avoiding and Responding to Retaliation Allegations 514: Stay Out of Trouble—Know Your Wage and Hour Rules!

CONCURRENT SESSIONS: 600 SERIES | 3:00–4:00 PM 601: PAC GEMS® Training—Seeing More Than Loss (Part 2) 602: So You Want to Start an Aromatherapy Program 603: Elevating the Dining Experience 604: Home Care Survey Readiness: What’s Working and

What’s Not? 605: What Would You Do? (Part 2) 606: Nursing Competencies—Meeting and

Exceeding Expectations 607: OSHA Update (Part 2) 608: Increasing Behavioral Health Competence in

Care Centers 609: Making Root Cause Analysis Practical and Teachable (Part 2) 610: Pressure Injury Risk Assessment and Care Planning (Part 2) 611: Something Old and New: Best Practices in

Abuse Prevention 612: Professionalism in the Workplace and

Employee Engagement 613: Update: Labor & Employment Developments and

Related Advice 614: MINIBYTES: New Workforce Options 615: Healthcare Reform: An Update

WEDNESDAY: NOVEMBER 14, 2018 CONCURRENT SESSIONS: 700 SERIES | 8:30–9:30 AM 701: Life and Love with Dementia: Activities as

Behavioral Interventions 702: The Work of Aging 703: Nutrition and Hydration at End-of-Life 704: Enhancing Client Experience 705: DHS Cost Report and Audit Topics (Part 1) 706: Assessment and Management of Pain 707: When an Outbreak Knocks in LTC—What is

Your Response?

708: Minnesota Provider Screening and Enrollment

(MPSE) Portal 709: Driving QAPI via Effective QAA/QAPI Meetings 710: Advance Care Planning—Resident, Provider, and

Family Dynamics 711: Prosecuting Abuse, Neglect, and Financial Exploitation 712: Health Information: What is Protected, What Can

I Disclose?

713: Career Pathways: What Got You Here Won’t Get

You There 714: MINIBYTES: A Little of This, A Little of That CONCURRENT SESSIONS: 800 SERIES | 9:45–10:45 AM 801: Five Key Strategies to a Thriving ED/DON Relationship 802: Employee Wellbeing—It’s More Than Just Kale

and CrossFit® 803: Mystic Kitchen Tour 804: Senior Living Trends and the New Generation

of Customers 805: DHS Cost Report and Audit Topics (Part 2) 806: Urinary Tract Infections 807: Top K-Tags Under the 2012 Life Safety Code 808: PASRR Level II Mental Health Screening 809: Gay and Gray: Strategies to Welcome LGBT Older Adults (Part 1) 810: Hospice and Assisted Living Staff: Who Is in Charge? (Part 1) 811: OHFC Maltreatment Investigations and

Progress Update 812: SNFRM, SNF/NF PPR & Five-Star Readmission

Measures Toolkit 813: Recruitment and Retention CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–NOON 901: C. difficile Infections: Tracking, Prevention,

and Management 902: Opioid Overuse and Drug Diversion in Post-Acute Care 903: Demystifying F686: Updates to the Pressure Ulcer/

Injury Tag 904: Elderly Waiver Rates Evaluation and Adult Day

Study Updates 905: SNPs Create Unique Opportunities for

Post-Acute Providers 906: Are You Issuing the Correct Notice of Non-Coverage?

907: MINIBYTES: Administrator Insights 908: Mental Health Crisis Services: What, When, How 909: Gay and Gray: Strategies to Welcome LGBT Older Adults (Part 2) 910: Hospice and Assisted Living Staff: Who Is in Charge? (Part 2) 911: SNF/NF Compliance and Ethics Program 912: Vulnerable Adult Reporting—Managing Your Risk

SESSIONS ON THE GO my.yapp.us/CPMCON18 Download the convention app for convenient access to session information, handouts, CEU information, and much more!

Sponsored by Ideacom Mid-America

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

CONTINUING EDUCATION INFORMATION

Care Providers of Minnesota is pleased to offer accredited continuing education for several professions. Education attendance is tracked using a continuing education form, which may also act as a certificate of attendance for some professions. The forms will be available at convention at the information booth. Visit the information booth to pick up your tracking form and receive updated accredited information. To receive credit for your attendance, you must complete the form and turn one copy in at the information booth. The other copy is for your records.

MINNESOTA BOARD OF EXAMINERS FOR NURSING HOME ADMINISTRATORS

NATIONAL CERTIFICATION COUNCIL FOR ACTIVITY PROFESSIONALS

Application for continuing education credit for all breakout sessions and a portion of the keynote sessions will be made through the Minnesota Board of Examiners for Nursing Home Administrators for a maximum 11 clock hours.

Application for continuing education credit for all breakout sessions and a portion of the keynote sessions will be made through the National Certification Council for Activity Professionals for maximum of 11 clock hours.

MINNESOTA BOARD OF NURSING

MINNESOTA STATE BOARD OF CONTINUING LEGAL EDUCATION

Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing has adopted rules on continuing education requirements for nurses—the contact hour is now defined as 60 minutes (previously it was 50 minutes). Convention offers nurses a maximum of 11 contact hours.

Application for continuing legal education credit for some breakout sessions (112, 204, 209, 211, 212, 305, 311, 312, 406, 411, 412, 504, 511, 513, 604, 611, 613, 711, 712, 811, 911, and 912) will be made with the Minnesota State Board of Continuing Legal Education for a maximum total of nine standard CLE credits. A list of approved breakout sessions will be available at the information booth.

CERTIFYING BOARD FOR DIETARY MANAGERS

NATIONAL COUNCIL FOR THERAPEUTIC RECREATION CERTIFICATION

Application for continuing education credit for all breakout sessions, a portion of the keynote sessions, and the exposition will be made with the Certifying Board for Dietary Managers for maximum of 11 general hours and two food show hours.

Some sessions are designed to comply with the National Council for Therapeutic Recreation Certification criteria.

Certified recreational therapists are encouraged to review education content as it relates to the National Council for Therapeutic Recreation Certification job analysis knowledge areas.

MINNESOTA ACADEMY OF NUTRITION AND DIETETICS

HOUSING MANAGERS

Application for continuing education credit for some breakout sessions, a portion of the keynote sessions, and the exposition will be made with the Minnesota Academy of Nutrition and Dietetics for a maximum of 11 contact hours and two contact hours for the exposition. A list of approved breakout sessions will be available at the information booth.

MINNESOTA STATE BOARD OF SOCIAL WORK Some sessions are designed to comply with the Minnesota Board of Social Work criteria, including social work supervision. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider—CE provider approval number: CEP-52. The following breakout sessions are recommended for social workers: 108, 110, 112, 206, 212, 301, 308, 312, 401, 501, 503, 511, 601, 608, 611, 710, 808, 809, 905, and 912. The following breakout sessions are recommended for supervision: 314, 413, 612, 813, and 913.

Many sessions are designed to fulfill the 30-hour housing with services manager continuing education requirement.

DEMENTIA Some breakout sessions—201, 301, 401, 501, 601, and 701— are designed to meet the dementia training requirements for assisted living, housing with services staff, and staff affiliated with an assisted living community’s home care provider.

OTHER DISCIPLINES All other disciplines are encouraged to keep track of their attendance and submit them for CE credit to the appropriate agency for their discipline. You must return a copy of the CEU form provided by Care Providers of Minnesota.

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

TARGET INTEREST HIGHLIGHTS

While many of the learning sessions are appropriate for several target audiences, there are some sessions that focus on a specific group, for instance HR, dietary, and billing—or a specific topic, such as dementia. We’ve highlighted them below:

HR/WORKFORCE

DIETARY

113: Bridging Generations 213: The Psychology Behind Success: Secrets the

Superstars Know 214: The Nurse Leader—A Fresh Perspective 313: Bambi vs. Godzilla: How to Deal with Difficult People 314: MINIBYTES: Recruitment/Retention 315: Leadership Skills for the 21st Century Leader 413: Increase Employee Retention Through Team Building 414: Family and Medical Leave Act—The Absolute Essentials 512: Learning from Experience: Mentoring for

Character Development 513: Avoiding and Responding to Retaliation Allegations 514: Stay Out of Trouble—Know Your Wage and Hour Rules!

612: Professionalism in the Workplace and

Employee Engagement 613: Update: Labor & Employment Developments and

Related Advice 614: MINIBYTES: New Workforce Options 615: Healthcare Reform: An Update 712: Health Information: What is Protected, What Can

I Disclose?

713: Career Pathways: What Got You Here Won’t Get

You There 813: Recruitment and Retention

103: Dining Strategies for Senior Living 203: Dysphagia Diet Boot Camp: Liquids (Part 1) 303: Dysphagia Diet Boot Camp: Foods (Part 2) 403: Food Safety Management 503: Practical Approaches to Elevated Dining and

Scratch Cooking 603: Elevating the Dining Experience 703: Nutrition and Hydration at End-of-Life 803: Mystic Kitchen Tour

COMPLEMENTARY THERAPIES 102: Resident Wellness—Thriving is More Than a Trend 202: Soulful Aging: Growing Through the Wisdom of Elders 302: Why Exercise Is Hard 402: Creative Arts and Art Therapy with Older Adults 602: So You Want to Start an Aromatherapy Program 701: Life and Love with Dementia: Activities as

Behavioral Interventions 702: The Work of Aging 802: Employee Wellbeing—It’s More Than Just Kale

and CrossFit®

MAINTENANCE 107: Pest Management in Healthcare Facilities 207: CMS National Emergency Preparedness

Requirements­—An Update (Part 1) 307: CMS National Emergency Preparedness

Requirements—An Update (Part 2) 407: Emergency Preparedness—Armed Intruder/

Active Shooter 507: OSHA Update (Part 1) 607: OSHA Update (Part 2) 707: When an Outbreak Knocks in LTC—What is

Your Response?

807: Top K-Tags Under the 2012 Life Safety Code

DEMENTIA 201: Connecting to Dementia: How You Start... Dictates

Where We End (Part 1) 301: Connecting to Dementia: How You Start... Dictates

Where We End (Part 2) 401: Fronto-Temporal Dementia Care Challenges 501: PAC GEMS® Training—Seeing More Than Loss (Part 1) 601: PAC GEMS® Training—Seeing More Than Loss (Part 2) 701: Life and Love with Dementia: Activities as

Behavioral Interventions

HOUSING 103: Dining Strategies for Senior Living 204: Assisted Living in Minnesota: What Is It? What Will It Be? 304: Narrowing the Home Health Gap: Increasing Its Use 404: Medication Management and Deprescribing 504: Managing Risk: A New Senior Living and Home Care

Topic with Real Solutions 604: Home Care Survey Readiness: What’s Working and

What’s Not? 804: Senior Living Trends and the New Generation

of Customers 810: Hospice and Assisted Living Staff: Who Is in Charge? (Part 1) 904: Elderly Waiver Rates Evaluation and Adult Day

Study Updates 910: Hospice and Assisted Living Staff: Who Is in Charge? (Part 2)

OLDER ADULT PROTECTION 111: Know Your Residents!

112: Responding to and Investigating Complaints of Abuse

and Neglect 212: Keeping Residents and Staff Safe from Abusive People 311: Extra, Extra, Read All About It: Deceptive

Marketing Practices 312: Surviving Maltreatment Complaint Investigations 411: 2018 Office of Inspector General Update 412: Intersection Between Nursing Licensing Law and

Criminal Law

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

TARGET INTEREST HIGHLIGHTS

OLDER ADULT PROTECTION, CONT. 511: Conservatorship and/or Guardianship: What Does a

Resident Need?

512: Learning from Experience: Mentoring for

Character Development 513: Avoiding and Responding to Retaliation Allegations 611: Something Old and New: Best Practices in

Abuse Prevention 711: Prosecuting Abuse, Neglect, and Financial Exploitation 811: OHFC Maltreatment Investigations and

Progress Update 911: SNF/NF Compliance and Ethics Program 912: Vulnerable Adult Reporting—Managing Your Risk

BILLING 105: Bill for Services Today Rather Than Cost

Reporting Tomorrow 205: Use Data Analytics to Understand Opportunities for

Your SNF/NF 304: Narrowing the Home Health Gap: Increasing Its Use 305: Prevent Non-Payment: Collections and

Hardship Waivers 306: Double the Data—More MDS Data Under Section GG 405: Minnesota Care Centers after VBR: DHS Payment &

Quality Update 505: What Would You Do? (Part 1) 506: Understanding How to Protect Data and Be Able to

Use It 605: What Would You Do? (Part 2) 705: DHS Cost Report and Audit Topics (Part 1) 805: DHS Cost Report and Audit Topics (Part 2) 904: Elderly Waiver Rates Evaluation and Adult Day

Study Updates 905: SNPs Create Unique Opportunities for Post Acute Providers 906: Are You Issuing the Correct Notice of Non-Coverage?

LEGAL 112: Responding to and Investigating Complaints of Abuse

and Neglect 204: Assisted Living in Minnesota: What Is It? What Will It Be? 209: Compliance and Ethics Under the New Phase 3

Requirements of Participation 211: Contracting 101: Tips, Traps, and Concepts for the Non-Lawyer 212: Keeping Residents and Staff Safe from Abusive People 305: Prevent Non-Payment: Collections and

Hardship Waivers

311: Extra, Extra, Read All About It: Deceptive

Marketing Practices 312: Surviving Maltreatment Complaint Investigations 406: The Ins and Outs of LTC Referral Arrangements 411: 2018 Office of Inspector General Update 412: Intersection Between Nursing Licensing Law and

Criminal Law 414: Family and Medical Leave Act—The Absolute Essentials 504: Managing Risk: A New Senior Living and Home Care

Topic with Real Solutions 511: Conservatorship and/or Guardianship: What Does a

Resident Need?

513: Avoiding and Responding to Retaliation Allegations 514: Stay Out of Trouble—Know Your Wage and Hour Rules!

604: Home Care Survey Readiness: What’s Working and

What’s Not? 611: Something Old and New: Best Practices in

Abuse Prevention 613: Update: Labor & Employment Developments and

Related Advice 711: Prosecuting Abuse, Neglect, and Financial Exploitation 712: Health Information: What is Protected, What Can

I Disclose?

811: OHFC Maltreatment Investigations and

Progress Update 911: SNF/NF Compliance and Ethics Program 912: Vulnerable Adult Reporting—Managing Your Risk

PHARMACY 210: Keys to Effective Medication Management in Long Term Care 310: Drug Diversion and the Opioid Crisis 404: Medication Management and Deprescribing 706: Assessment and Management of Pain 902: Opioid Overuse and Drug Diversion in Post-Acute Care

MENTAL HEALTH 108: Managing Challenging Behaviors in Mental Health 308: Older Adult Mental Health Video Training Program 508: Ask the Doctor About Your Behavioral

Health Challenges 608: Increasing Behavioral Health Competence in

Care Centers 808: PASRR Level II Mental Health Screening 908: Mental Health Crisis Services: What, When, How

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

You can quickly register online at careproviders.org/ Convention; then go to the registration page. Once your registration is received, you will receive a confirmation via email, which includes instructions for submitting attendee names and session preselection spreadsheets. Returning both are important parts of the registration process.

Facility and housing registration categories are priced per organization and allow you to send an unlimited number of employees to our convention over the course of the three days. This is a valuable membership benefit and a great opportunity to provide your staff with continuing education, networking, and exhibit experiences. Individual registrant categories are also available.

DINING To keep your registration costs low, meals are not included in the price. Mystic Lake offers seven outstanding dining options, including The Buffet, starting at $15.95 per person for lunch. You will find something to suit every taste and budget (see pg. 22–23). There will be sponsored snack breaks each day. Bring your refillable water bottles, as there are filtered water refill stations throughout the space. There is also complimentary coffee and soda on the gaming floor, 24 hours a day!

BADGES Name badges will be mailed to your organization in advance of the convention for registrations received by October 26, 2018. Name badges for registrations received after that date will be available for pick-up at convention. Name badge holders and speciality ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, convention events, and exposition areas.

HOTEL RESERVATIONS A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $145 per night, plus tax, until Friday, October 26, 2018, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis. You can make your guest room reservation directly online: https://goo.gl/MHK352, or by calling Mystic Lake at 1-800-813-7349. Be sure to mention Care Providers of Minnesota to receive this discounted rate.

Please make every effort to stay at the host hotel.

In order to keep our event costs as low as possible, we rely on meeting our room block commitments with the Mystic Lake Hotel.

Information

HOW TO REGISTER

General

GENERAL INFORMATION

careproviders.org/ Convention MYSTIC LAKE CENTER 2400 Mystic Lake Blvd.

Prior Lake, MN 55372

CANCELLATION POLICY Refunds of 80% will be given to registrants cancelling by October 26, 2018. Cancellations after October 26, 2018, and noshows will be charged the full registration fee. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.

PARKING There are multiple locations to park for FREE at Mystic Lake.

Guests staying at Mystic Lake Hotel can take advantage of complimentary valet parking at the hotel entrance. This option is available to attendees on a first-come, first-serve basis depending on availability.

Complimentary valet is also available at the casino entrance, located on the east side of the property. More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

TA K E C A R E T O THE NEXT LEVEL

How We Help:

• Human Resources • Payroll • Workforce Technology • Safety

• Benefits Administration • Workers’ Compensation TOP 25

HR TECHNOLOGY SOLUTION PROVIDERS-2017

KEYNOTE: MONDAY, NOVEMBER 12

FROM ZERO TO EVERYDAY HERO: IT’S ALL IN YOUR HEAD— REMEMBER YOUR POWER TO MAKE A DIFFERENCE Amy Dee, National Motivational Speaker & Author

Mystic Showroom // 11:00 AM–12:30 PM

Who you decide to be in this world matters. That is why—with the right attitude—no job is too small, and profound satisfaction can come from finding meaning in everyday actions.

This uplifting keynote will make you laugh while discovering delightfully practical ways to develop kindness, positivity, and deal more effectively with negative people and situations.

Learn how your brain affects your behavior and influences people around you. Discover how to take responsibility for your actions and attitude. Explore how to bring a positive attitude from “inside” rather than trying to extract it from external events during the day. Realize that there are thousands of unheralded acts of kindness for every act of violence we hear about.

Amy Dee has more than 20 years of experience as a professional motivational speaker. She has earned a national reputation for her signature brand of side-splitting humor that she uses to show how to harness the science of behavior with your own personal power of choice.

AWARDS PRESENTED AT MONDAY’S KEYNOTE:

Caregiver of the Year Dedicated Service Rising Star Volunteer of the Year

THANK YOU, SPONSORS! ProCareHR Presenting HCIS Celebration of Caring Reception McKesson Medical-Surgical Celebration of Caring Reception CliftonLarsonAllen Opening coffee welcome Guardian Pharmacy Minnesota Opening coffee welcome

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

KEYNOTE: TUESDAY, NOVEMBER 13

THE HEART OF CAREGIVING—SHARING YOUR GIFT Stuart Gray, Founder & Tour Guide of Hospitality, Hospitality Rocks

Mystic Showroom // 10:30 AM–Noon

Stuart Gray will take us on a journey of discovery to assist you in determining and clarifying your specific gifts and encourage you to bring it with every human interaction. The joy we find in serving others from the heart creates personal reward and satisfaction. This audience-centric keynote will renew your passion to care for all the people you get to connect with on a daily basis.

train and lead one of their restaurants.

Gaining front and back-of-the-house management experience, he went on to run a high-volume steak house before moving into food service sales for a leading national industry supplier. For more than 19 years, Stuart served the hospitality industry as a highly-decorated sales leader before becoming director of training and sales leadership.

Stuart began his hospitality career at the local pizza joint in his hometown in New York. Following college, he was recruited by a national pizza chain to

In 2005, Stuart left corporate life to pursue his passion to help top independent and multi-unit operators improve their level of hospitality.

Stuart has founded and built three successful companies: 4 Remarkable Service, Blue Collar Sales Guys, and Hospitality Rocks. Having successfully sold the first two companies, today Stuart focuses on his true passion for training, recruiting, and speaking on hospitality.

Stuart’s no-nonsense approach delivers team placements that work and his training is recognized as the premier server training by top independent, multi-unit operators, and senior care facilities around the country.

AWARDS PRESENTED AT TUESDAY’S KEYNOTE:

Employee of the Year Innovative Program of the year Nurse of the Year Senior Living Manager of the Year

Thrifty White Pharmacy Keynote session Ideacom Mid-America Convention mobile app A’viands Afternoon coffee & snack break Professional Portable X-Ray Afternoon coffee & snack break Eldermark Internet sponsor

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

2018 CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS

2018 CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS Senior Living Manager of the Year

Caregiver of the Year

Dedicated Service

CARRIE SOTO

MARY KNOEBEL

LORYS “JOHNNIE” PENROD

Senior Living Manager Good Samaritan Society–Luverne

Certified Nursing Assistant The Estates at Rush City

Mailroom Clerk Minnesota Masonic Home

Nurse of the Year

Employee of the Year

Rising Star

MARK STEMMER

KERRY WEAPPA

SARAH MEYER

Director of Environmental Services All Saints Senior Living

Lead Nurse Preceptor Lakewood Health System

RN, Nurse Manager Oak Terrace Senior Living of Jordan

WHO WILL BE NAMED THE 2018 MEMBER OF THE YEAR?** Find out at the Celebration of Caring Reception on Tuesday, November 13 (see pg. 21)! * Chosen by the advocacy team ** Chosen by the chair, Board of Directors

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

2018 CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS

Volunteer of the Year

Public Official Recognition*

Chairperson’s Choice**

TERRI MATCHEY

REP. DEBRA KIEL

RANDY SNYDER, LNHA

Park River Estates Care Center

Minnesota House of Representatives

Minnesota Board of Examiners for Nursing Home Administrators

Excellence in Leadership

Lifetime Achievement**

DR. CHARLES A. WEINSTEIN, PHD

JAMES F. WOLF

President Ethical Leaders in Action, LLC

Administrator (Retired) Good Samaritan Society–Battle Lake

Innovative Program of the Year

GOOD SAMARITAN SOCIETY– AMBASSADOR

CONGRATULATIONS to the 2017 Member of the Year—Chris Krebsbach, Vice President of Operations, Tealwood Senior Living

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

Adopt an Elder Program

CELEBRATION OF CARING

JOIN US AT THE NEW

RECEPTION FREE FOR EVERYONE! TUESDAY, NOVEMBER 13 • 4:00–6:30 PM • MINNETONKA BALLROOM Relax and have fun with friends and colleagues

FREE appetizers

FREE soda

DJ

Cash bar

Celebrate Award winners

Chairperson’s Choice Award // Lifetime Achievement Award Public Official Recognition Award // Member of the Year Award Excellence in Leadership Award // National Quality Award (Bronze & Silver)

Scholarship recipients Leading4Life Fellowship Program

Graduating class of 2018 // Welcome class of 2019 10 years of the Leading4Life program

Silent auction winners

EVERYONE WELCOME!

Things to do

WHILE VISITING PRIOR LAKE AND SHAKOPEE DURING CONVENTION

In case you haven’t made your way out to Mystic Lake or the Prior Lake/Shakopee area in a while, the location is more than just gaming. Take a look at what you can do on-site, and browse the list of recommended places to go and eat, from a local resident.

AT MYSTIC LAKE The Buffet

mysticlake.com/bars-and-dining

IN PRIOR LAKE Boathouse Brothers Brewing Company 6 min drive // boathousebrothersbrewing.com

Dinner 4:30–10:00 PM *If you sign up for a Club M benefits card on the gaming floor of Mystic, you will receive $1.00 off the cost of your lunch or dinner buffet!

The Spa at Mystic Lake

Charlie’s on Prior

7 min drive // charliesonprior.com

Fong’s Restaurant & Bar

7 min drive // fongspriorlake.net

mysticlake.com/hotel/spa

Hourly appointments 9:00 AM–8:00 PM

Legends Golf Club

10 min drive // legendsgc.com

Minnesota Horse & Hunt Club Dakotah Sport and Fitness

14 min drive // horseandhunt.com

dakotahsport.com 5:00 AM–10:00 PM

Full-service fitness club, featuring an aquatic center, cardio room, gymnasium, ice center, running/walking track, strength training area, and bowling.

Perron’s Sul Lago

6 min drive // Italian American, fine dining // 952-440-1441

Teresa’s Mexican Restaurant

11 min drive // teresasmn.com/index.php/prior-lake

Mystic Express to Mall of America mysticlake.com/free-shuttle

Departs from Mystic Lake at 12:00 PM, 2:00 PM, 4:00 PM, 6:00 PM, and 8:00 PM daily. *At Mall of America, your Club M benefits card offers you a 15% dining discount at Dick’s Last Resort and a tiered discount at Margaritaville.

You will receive a special ticket price at SEA LIFE Minnesota, 15% off tickets at Fly Over America, and a BOGO offer at Moose Mountain Adventure Golf.

The Pointe Bar & Grill

9 min drive // thepointegrillandbar.com

SEE NEXT PAGE FOR MORE THINGS TO DO >>>

Things to do MUST-SEE ATTRACTIONS MUST-SEE ATTRACTIONS

WHILE VISITING PRIOR LAKE AND SHAKOPEE DURING CONVENTION

IN SHAKOPEE Badger Hill Brewing Company 10 min drive // badgerhillbrewing.com

Dangerfield’s Restaurant

12 min drive // dangerfieldsrestaurant.com

Chanhassen Dinner Theatre 24 min drive // chanhassendt.com

Mr. Pig Stuff

12 min drive // mrpigstuff.com

Muddy Cow Bar & Grill

8 min drive // muddycowbar.com

Eden Prairie Center

21 min drive // edenprairiecenter.com

O’Brien’s Public House

13 min drive // obrienspublichousemn.com

Pablo’s Mexican Cantina

13 min drive // pablosmexican.com

Marcus Southbridge Crossing Cinema 10 min drive // https://goo.gl/kG3rb5

Shakopee Brewhall

14 min drive // shakopeebrewhall.com

Stonebrooke Golf Club

9 min drive // stonebrooke.com

Taco Loco

12 min drive // facebook.com/TACOLOCOSHAKOPEE

Paisley Park

24 min drive // officialpaisleypark.com

The Wilds Golf Club

3 min drive // golfthewilds.com

Turtle’s Bar & Grill

14 min drive // turtlesbarandgrill.com

Twin Cities Premium Outlets (Eagan)

31 min drive // premiumoutlets.com/outlet/twin-cities

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

2018 EXHIBITORS

VISIT VENDORS

Exhibitors

Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom and Pre-Function/Foyer during the convention, and to choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show. Pick up your exhibitors & resource guide on-site at convention for more information about our vendors.

THANK YOU TO OUR 2018 EXHIBITORS! The following list is as of August 23. More exhibitors added daily!

A’viands Academic Platforms Acadia Pharmaceuticals, Inc. Accelerated Care Plus Advanced Health Institute Advanced Wireless Communication AdvisorNet Benefits Aegis Therapies AlixaRX Allina Health Home Care Services American Medical Technologies Apollo Corporation Aromatherapy Training and Consulting Aufderworld Corporation Avera eCARE Senior Bluestone Physician Services Calmoseptine, Inc. CliftonLarsonAllen Coborn’s Pharmacy Services Compassionate Care Hospice Concordia University, St. Paul Corner Home Medical Custom Medical Solutions Deer Oaks Mental Health DermaRite Industries Dose Health Drylock Technologies, LTD. EAPC Architects Engineers EarlySense Inc. Ecumen Hospice

Eldermark Empira Encore Rehabilitation Services Essity-TENA ETS Health EZ Way, Inc. First Quality Products Forbo Flooring Systems Geritom Medical, Inc. Guardian Pest Solutions Guardian Pharmacy HCIS/Vaaler Healthcare Services Group Hoglund Bus Company Ideacom Mid-America IdentiSys, Inc. Infinity Rehab In-House Senior Services Insight Swallow Kenwood/WS Communications LindaShell.com McKesson Medical-Surgical Marsh & McLennan Martin Bros. Distributing MatrixCare Medline Industries, Inc. Miller Architects & Builders Mobilex USA NationSat Navigator Group Purchasing Inc.

MONDAY, 12:30–5:00 PM TUESDAY, 8:00 AM–NOON

GOVERNMENT/NONPROFIT TABLES

TUESDAY, 8:00 AM–2:00 PM PROMENADE TOWER FOYER

WIN BIG The convention app is your ticket to win big during exposition hours!

We will send you notifications throughout exposition hours as to where to go to win cold, hard cash: my.yapp.us/CPMCON18

Nor-Son Northwest Respiratory Services Optum Passion for Dining and Nutrition Pathway Health Pharmerica Pope & Conner Consulting, Inc. PROCareHR Professional Portable Xray Progressive Care Solutions, LLC (abxtracker.com) Reinhart Food Service Reliant Rehabilitation River Oaks of Minnesota Select Rehabilitation, LLC Senior Care Solutions Sodexo St. Croix Hospice Sterling Long Term Care Pharmacy Stratis Health Symmetry Hand Hygiene - Buckeye Sysco Minnesota Telin Transportation Temp Social Work Textile Care Center Thrifty White Pharmacy Upper Lakes Foods US Foods Premium exhibitors

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 100 SERIES // MONDAY, NOVEMBER 12 // 9:30–10:30 AM

101: QAPI—Two Phases Down, One to Go The first two phases of the Requirements of Participation are implemented, now the third phase is looming. For once you have a little runway space to implement changes. Find out what this last phase means and how to prepare for it.

Ms. Debi Damas, RN, Senior Product Manager, Relias

102: Resident Wellness—Thriving is More Than a Trend At The Waters, resident wellness is six-dimensional.

Thriving is a way of being, an experience that is nurtured through whole, person-centered care and programming.

Thriving is not just an outcome produced, it is the art of our engagement and practice. Our mission is to go beyond “activities” by creating programs and events intended to engage our residents on a physical, spiritual, and emotional level. Join us to explore bringing wellness to life at your community.

Ms. Katherine Todd, DNP, MBA, RN, PHN, Vice President of Health and Well Being, The Waters Senior Living, LLC

103: Dining Strategies for Senior Living Dining strategies throughout all levels of care within senior living communities will be discussed in this session. Each stage of life is different and requires unique strategies to be in place to support our residents’ satisfaction and health.

This includes the independent and assisted living residents who value menu choices, variety, and quality within their dining. Also your more dependent and/or memory-impaired residents, who deserve dignity and choices during dining to maximize their independence.

Ms. Amy Johnston, District Manager, A’viands Ms. Kate Munson, MS, RDN, LD, Healthcare Wellness Manager, A’viands

104: Marketing: Be a Catalyst for a Radically Different Future Forward thinking marketers will learn tools and practical advice to implement right away. Attendees will learn the latest digital strategies to gain a competitive edge over competition, eliminate referral agencies, better understand prospects, drive top-line revenue, and increase ROI. The panel will demonstrate how one Minnesota provider is leveraging new technology to deliver sales-ready leads to the community, demonstrably impacting top-line revenue, and delivering sales-ready prospects.

Ms. Monica Hunter, Director of Business Development, Tealwood Senior Living Ms. Jenni Jarrel, Strategic Account, Bluespire Marketing Mr. Matt McNeill, SVP Digital & Marketing Solutions, Eldermark Software / Simply Connect HIE

105: Bill for Services Today Rather Than Cost Reporting Tomorrow Minnesota Department of Human Services (DHS) auditors have been disallowing costs that can be billed separately since the value-based reimbursement rate setting method began. This has drawn attention to the fact that nursing facilities can bill for many items, but are not doing so. Billing for an item is a little more work, but it benefits providers by reimbursing for costs much sooner than expensing the item and putting it on the cost report. Of course, the facility will not get any reimbursement if DHS auditors disallows the cost!

Mr. Greg TaBelle, Reimbursement Director, CliftonLarsonAllen LLP

106: Hospice: A Vision for Better Care at the End of Life Too many people die badly. Despite the best in medical science and technology, many people with advanced, life-limiting illnesses suffer needlessly in the final stages of their lives—and die in ways that leave their families with legacies of pain. This session discusses the current status of dying in America, the elements of good end-of-life for dying individuals and their families, and the urgency of developing better ways to provide high-quality hospice and palliative care.

Ms. Lisa Abicht-Swensen, MHA, LNHA, Director of Hospice and Palliative Care, Allina Hospice & Palliative Care

107: Pest Management in Healthcare Facilities Many structural pests can cause serious health problems for affected individuals, making effective pest management an essential form of preventive healthcare. Unfortunately, medical facilities are no less susceptible to pest infestations than are homes, farms, or food handling facilities. This session will provide an overview of several common pests, emphasizing their damage and how to prevent, detect, and safely treat infestations and how to determine when professional help is necessary.

Mr. James Kopco, PhD, Technical Director, Guardian Pest Solutions

108: Managing Challenging Behaviors in Mental Health This session will provide education on common mental health issues and strategies for managing challenging behaviors. We’ll take a comprehensive look at multiple mental illness categories, symptoms associated with each, and interventions.

Ms. Heidi LaMeyer, Nurse Consultant, Advanced Health Institute (AHI)

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 100 SERIES // MONDAY, NOVEMBER 12 // 9:30–10:30 AM

109: Enhancing LTC Spiritual Care Through Faith Community Nursing

112: Responding to and Investigating Complaints of Abuse and Neglect

The presenters share details of their innovative program— the introduction of Faith Community Nursing into the Cerenity WBL campus (TCU, LTC, AL). Participants will learn about Faith Community Nursing and its collaborative role with the Spiritual Care Department, with special focus on life transitions, care continuity, rehospitalizations, assessments and documentation, spiritual visits, end-of-life care, grief and bereavement resources, leadership team reflections, and interdepartmental team communication.

Ms. Ann Gonzales, RN, PHN, FCN, Faith Community Nurse, Cerenity Care Center White Bear Lake Rev. Scott Cartwright, M.Div., BCC, Director of Spiritual Care, Cerenity Care Center White Bear Lake

This session will focus on how to effectively investigate and respond to maltreatment complaints. It will also address how to determine if an incident is reportable and how to manage investigations by OHFC and law enforcement. Tips on how to respond to general family concerns will also be provided. Strategies for resolving possible maltreatment issues while minimizing provider liability will be identified, as will appeal strategies and how a maltreatment finding by OHFC can impact a negligence lawsuit.

Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd.

110: Gay and Gray: Ethics in Serving LGBT Older Adults Review issues facing LGBT older adults and how these issues affect their willingness to seek out services. This session will outline issues regarding the LGBT aging community and increase service provider awareness about the diversity of sexual orientation and gender identity among senior clients. It will also cover the ethical dilemmas providers may encounter and identify opportunities for growth with person-centered living to make your organization more LGBT culturally competent and welcoming.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC Ms. Jane Danner, LSW, Health Care Consultant, Volunteers of America National Services

111: Know Your Residents!

What do facilities need to know about a resident and how can this information be used to create meaningful programming and experiences? This presentation will review the information that should be collected from residents before they join your community as well as ongoing while the relationship continues, review how to identify which information is important for different residents, and provide ideas on how all staff can use the information to create meaningful experiences.

Mr. Drew Hood, Administrator, Oak Terrace Assisted Living of North Mankato, LLC Ms. Andrea Major, Administrator, Good Samaritan Society - Blackduck

113: Bridging Generations You’ve probably heard the terms Silent Generation, Baby Boomers, Generation X, and Millennials. We’ll discuss some interesting facts behind generational differences that could help us learn to understand, respect, embrace, and relate better.

Ms. Peggy Scoggins, Owner, Adept Selling

114: A Fresh Look at COPD in the SNF/NF Resident We admit residents with COPD to the SNF/NF every day. With approximately 21.5% of nursing facility residents dealing with this disease, it is certainly having an impact on our nursing services. Throw in the fact that 37% have a dementia or Alzheimer’s diagnosis and our nursing time has increased.

Are we assessing them frequently and preventing potential exacerbations? Are we aware of the barriers to proper COPD management? Attend and gain a focus on this illness and how we can improve our care.

Ms. Cindy Fronning, RN-BC, CDONA, RAC, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA)

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 200 SERIES // MONDAY, NOVEMBER 12 // 1:45–2:45 PM

201: Connecting to Dementia: How You Start... Dictates Where We End

205: Use Data Analytics to Understand Opportunities for Your SNF/NF

How we support matters. We are all just doing the best that we can with the resources and staff we have, but what if I told you that using a different lens and gaining a different perspective would change the way we are supporting each other, both staff and residents alike? I wholeheartedly believe that: “How we start... dictates where we end.” Join me for this interactive journey that will help you feel and experience the worlds in which we support.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

Utilizing data analytics will be key for providers to understanding their past operations to help predict and ensure future success. Understanding how the financial, operational, and quality aspects of providers’ SNF/NF operations are interrelated and impact financial outcomes will allow providers to make logical and actionable decisions today to enhance operations.

Mr. Matthew D. Wocken, CPA, Principal, CliftonLarsonAllen LLP

202: Soulful Aging: Growing Through the Wisdom of Elders This educational, inspirational, humorous presentation offers spiritual wisdom of elders received in 27 years of LTC chaplaincy, as well as insights from writings and poetry of other elders and those who have respected, honored, and sought to learn from them. Participants will discover healing wisdom and gain knowledge and resources aimed at helping elders on their spiritual journeys and will be encouraged to assimilate these learnings into their own spiritual journeys of aging.

Rev. Scott Cartwright, M.Div., BCC, Director of Spiritual Care, Cerenity Care Center White Bear Lake

203: Dysphagia Diet Boot Camp: Liquids

206: Hospice and SNF/NF Partnerships: Balancing Quality and Regulation Partnerships between skilled nursing facilities (SNF) and nursing facilities (NF) with hospice providers represent a powerful presence in post-acute care. Together their efforts result in cost savings, decreased rehospitalizations, and most importantly, in terms of humane care, result in quality, compassionate care for people at the end of life. This session explores the benefits of SNF/NF and hospice partnerships, explains the interface necessary between hospice and SNF/NF teams, and provides guidance toward regulatory compliance.

Ms. Lisa Abicht-Swensen, MHA, LNHA, Director of Hospice and Palliative Care, Allina Hospice & Palliative Care

Facilities should be in the process of adapting the International Dysphagia Diet Standards (IDDSI). Is your facility ready for change? This session will help you understand what is changing and how to tackle the transition specific to liquids. We will practice using the syringe flow method to evaluate consistency levels using a variety of thickeners, pre-thickened liquids, and standard beverages.

Ms. Kristen Walker, President/Owner, Customized Culinary Consulting, LLC Ms. Debra Zwiefelhofer, RDN, LD, Consultant, Med Diet Laboratories / Foodservice Express

207: CMS National Emergency Preparedness Requirements—An Update

204: Assisted Living in Minnesota: What Is It? What Will It Be?

208: Parkinson’s Disease: More than Motor Symptoms

Assisted living providers have been under the microscope a lot lately. Consumers, the media, and legislators have all been looking at assisted living in Minnesota and identifying changes that need to be made to this model of care. This session will review the circumstances that led to such scrutiny. This session will also review what it means to be an assisted living provider in Minnesota. The speaker will discuss the results of the 2018 legislative session and its impact on providers, both now and in the future.

Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd.

This session will include insights and lessons learned from your peers. We’ll discuss various assessment approaches, methods used to address various health and safety risks, and challenges with providing for “subsistence needs.” We’ll also discuss successes and challenges in networking with other providers and the critical importance of networking with the emergency management community. And finally, we’ll examine survey outcomes and patterns.

Mr. Ray Miller, Director of Risk and Safety Solutions, Direct Supply

While most people think of motor issues with Parkinson’s disease (PD), it is estimated that approximately 40-50% will suffer from psychosis at some point during the course of the disease. This session will educate providers on the natural history of PD psychosis, the impact it has on patients and caregivers, and how to identify it. It will also cover treatment strategies. Further, it will cover how PD psychosis is called out separately in CMS guidelines around reducing antipsychotics.

Dr. Mashar Khowaja, MD, Medical Director, In Patient Psychiatry for the State of Texas and Consultant Psychiatrist, MedOptions Houston, Texas

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 200 SERIES // MONDAY, NOVEMBER 12 // 1:45–2:45 PM

209: Compliance and Ethics Under the New Phase 3 Requirements of Participation

213: The Psychology Behind Success: Secrets the Superstars Know

This session will provide participants with knowledge necessary to understand the compliance and ethics regulations found in the State Operations Manual due in Phase 3 of the Requirements of Participation. Now, more than ever, the industry faces challenges that are different and complicated so the need for a solid compliance and ethics program is a must.

Ms. Colleen O. Toebe, RN-MSN, RAC-MT, Nurse Consultant, Pathway Health

What do the superstars of success know that the rest of us do not? In this fast-paced and humorous session, you will learn the six essential key ingredients to the science behind success. Why do some people just seem to rise to the top in their field? Why is it that some people have all the luck?

You will learn how your emotional intelligence (EQ) is more important than your IQ and how your attitude is more important than your latitude.

Mr. Bruce D. Christopher, MA, LP, Psychologist & Speaker, Bruce Christopher Seminars

210: Keys to Effective Medication Management in Long-Term Care Medications are an essential component of care for seniors. Whether in an SNF/NF, AL, or IL, poor medication management is often a key factor in declining health. When used appropriately, medications effectively manage acute and chronic disease; however, medications also pose potential risks. This session will discuss the link between poor medication management and poor resident outcomes, increased patient transfers, and higher overall healthcare costs.

Mr. Joe Litsey, RPh, PharmD, CGP, Director of Consulting Services, Thrifty White Pharmacy

214: The Nurse Leader—A Fresh Perspective Nurse leaders can be found throughout a nursing facility—a nurse manager, MDS nurse, staff development, infection control, night supervisor, and of course the director of nursing (DON). What makes them nurse leaders and could they be better leaders? As a DON, are you afraid that you won’t be able to retire because there is no one to take your place? This session will take a closer look at the role of the nurse leader beyond the position they hold. Attend and take a fresh look at your leaders.

Ms. Cindy Fronning, RN-BC, CDONA, RAC, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA)

211: Contracting 101: Tips, Traps, and Concepts for the NonLawyer In today’s complex world, it’s more important than ever to understand what you are getting when you enter into a contract. Unfortunately, contracts are filled with confusing provisions and conditions. This session will help you understand what those contract terms mean so you feel comfortable with entering into a contract. This session will cover general contracting principles and provisions, including contracting tips and traps. It will also cover unique issues only found in healthcare contracts.

Ms. Julia C. Reiland, Attorney, Gray Plant Mooty Mr. Timothy A. Johnson, JD, CPA, Attorney, Gray Plant Mooty

Seeking Directors of Nursing, Assistant or Associate Directors or Consulting Directors of Nursing to network with!

212: Keeping Residents and Staff Safe from Abusive People Dealing with difficult family members, residents, or visitors causes stress to your staff and residents. In this session, an attorney will provide strategies for dealing with abusive or harassing individuals while protecting your clients and staff. You will learn about your rights and options to protect your residents and staff, including court intervention if the behaviors are severe.

Ms. Rebecca K. Coffin, Esq, Attorney, Voigt, Rodè & Boxeth, LLC

Our mission to promote leadership excellence through education, networking, mentoring and advocacy for the benefit of our members and the people in the communities we serve.

To join or learn more about Minnesota Directors of Nursing Administration visit www.mndona.org today!

LEARNING SESSIONS // 300 SERIES // MONDAY, NOVEMBER 12 // 3:00–4:00 PM

301: Connecting to Dementia: How You Start... Dictates Where We End How we support matters. We are all just doing the best that we can with the resources and staff we have, but what if I told you that using a different lens and gaining a different perspective would change the way we are supporting each other both staff and residents alike? I wholeheartedly believe that: “How we start... dictates where we end.” Join me for this interactive journey that will help you feel and experience the worlds in which we support.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

302: Why Exercise Is Hard Physical exercise is one of the best things any individual can do to promote and maintain their health, well-being, and quality of life. Yet 80% of people aren’t meeting established activity guidelines. Have you ever wondered why? Do you strive to change this trend for yourself or those you care for?

This session offers insights into the real barriers that prevent people from being more active, and recommendations for moving beyond them.

Mr. Samuel P. Courtright, MS, EP-C, Fitness Coordinator, Andrew Residence

303: Dysphagia Diet Boot Camp: Foods Facilities should be in the process of adapting the International Dysphagia Diet Standards (IDDSI). Is your facility ready for a few menu changes? This session will help you understand what is changing and how to tackle the transition specific to food levels. We will practice evaluating different foods and recipes for their fit in to the IDDSI ranges.

Participants are encouraged to bring a facility recipe [card] for evaluation and discussion.

Ms. Kristen Walker, President/Owner, Customized Culinary Consulting, LLC Ms. Debra Zwiefelhofer, RDN, LD, Consultant, Med Diet Laboratories / Foodservice Express

304: Narrowing the Home Health Gap: Increasing Its Use In Minnesota, the acceptance of home health services after a referral from a discharging hospital is much lower than the national average, resulting in higher 30-day hospital readmission rates. In this session, you will discover the issues for receipt of home health services, hear directly from a nursing home and a home health agency on collaborative approaches to increasing the acceptance of home health services following a nursing facility stay, and learn about tools developed to increase the uptake of home health services in the community or senior housing.

Ms. Janelle Shearer, RN, BSN, MA, CPHQ, Program Manager, Stratis Health

305: Prevent Non-Payment: Collections and Hardship Waivers In this session, presenters will identify and teach best practices upon admission to mitigate the risk of nonpayment by both residents in nursing facilities and tenants in housing settings. The session will also explore facility collection strategies and options (including Medical Assistance eligibility, Elderly Waiver, and Hardship Waivers) to correct non-payment. Legal options to resolve nonpayment matters and maximize likelihood of success will also be discussed.

Mr. Aaron M. Sagedahl, Associate Attorney, Voigt, Rodè & Boxeth, LLC Ms. Kelsey Nelson, Esq, Attorney, Voigt, Rodè & Boxeth, LLC

306: Double the Data—More MDS Data Under Section GG This session will provide participants with updated information on the new MDS requirements for Section GG. The MDS is our paycheck, and accuracy is so important for regulatory and financial reasons. Receive tips and guidance on ways to obtain information for Section GG and who may be appropriate to participate in gathering the required data.

Ms. Karolee K. Alexander, RN, RAC-CT, Director of Clinical and Reimbursement Consulting, Pathway Health

307: CMS National Emergency Preparedness Requirements—An Update This session will include insights and lessons learned from your peers. We’ll discuss various assessment approaches, methods used to address various health and safety risks, and challenges with providing for “subsistence needs.” We’ll also discuss successes and challenges in networking with other providers and the critical importance of networking with the emergency management community. And finally, we’ll examine survey outcomes and patterns.

Mr. Ray Miller, Director of Risk and Safety Solutions, Direct Supply

308: Older Adult Mental Health Video Training Program Gain a deeper understanding and new skills from a new, free video training series about caring for older adults with mental illnesses. Produced in three short episodes, mental health experts provide advice on caring for older adults and introduce tips you can use to prevent and de-escalate behavioral crises before they become a major event. The video training series also comes with checklists and other written materials for you to use in your daily work.

Mr. Dean E. Neumann, Marketing Communications Director/ Commercial Marketing, HealthEast Care System

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 300 SERIES // MONDAY, NOVEMBER 12 // 3:00–4:00 PM

309: Pressure Injury—Prevention Points and Staging Criteria This session will address the most current NPUAP (National Pressure Ulcer Advisory Panel) pressure injury staging criteria and interventions to prevent pressure injuries.

Risk assessment, nutrition, skin care, mobilization, and positioning will be discussed as integral strategies part of a pressure injury prevention program for providers.

Ms. Cheryl Hutton, BSN, RN, CWON, McKesson Patient Care Solutions

310: Drug Diversion and the Opioid Crisis This session will present a history of opioid use, misuse, and abuse and how practices encouraged 20 years ago are still impacting us today through a review of pertinent statistics.

The session will also help attendees recognize potential diversion opportunities in their practice settings and will discuss best practice solutions to reduce the potential for diversion in their individual practice settings.

Mr. Joe Litsey, RPh, PharmD, CGP, Director of Consulting Services, Thrifty White Pharmacy

311: Extra, Extra, Read All About It: Deceptive Marketing Practices In the past year, there has been a big focus in the media around elder abuse in Minnesota and a push at the Legislature to make policy changes. Part of this discussion has focused on addressing “deceptive marketing practices.”

This session will discuss what are legal advertising practices and what are considered “deceptive marketing practices,” highlighting the rules that apply when healthcare services are advertised in Minnesota—and what your organization can do to stay out of the headlines.

Ms. Julia C. Reiland, Attorney, Gray Plant Mooty Mr. Timothy A. Johnson, JD, CPA, Attorney, Gray Plant Mooty

312: Surviving Maltreatment Complaint Investigations Providers caring for increasing needs and expectations of their clients do so while navigating the current, everchanging climate of numerous maltreatment complaints and investigations. Presenters will share some recent experiences, strategies, and successes in responding to these investigations while promoting the quality and dignified cares provided during the whole process.

Ms. Amanda Johnson, RN, LNHA, Vice President of Clinical Operations, Tealwood Senior Living Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC

313: Bambi vs. Godzilla: How to Deal with Difficult People Difficult people are everywhere! They can be customers, co-workers, bosses, neighbors, even spouses. This program humorously reveals the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn what they do, why they do it, and what you can do about it! Attendees will learn how to stay empowered in the face of negative, reactive, and draining people—and laugh while they do it.

Mr. Bruce D. Christopher, MA, LP, Psychologist & Speaker, Bruce Christopher Seminars

314: MINIBYTES: RECRUITMENT/RETENTION Successful Employee Engagement This session will explore how to engage staff and empower them to be successful at their job duties. It will also look at ways to communicate, encourage, and inspire staff to be engaged everyday.

Ms. Melissa McCorquodale, Senior Living Manager, Good Samaritan Society - Pipestone Why Should I Work for You? Attract and Retain Great Talent It’s become an employee driven market—recruiting in long-term care has changed. Are you ready to compete for the best talent? What steps are you taking to do so? In this session we’ll explore the question of “why should I come to work for you?”

Mr. Bill Shell, CEO/CSO & Co-Founder, LindaShell.com Plan and Achieve Great Outcomes by Utilizing S.M.A.R.T Goals Effective goal setting is essential for leaders. Using S.M.A.R.T. goals guides us in developing achievable and sustainable goals. In this session participants will learn the key elements of building and achieving S.M.A.R.T. goals.

Mr. Bill Shell, CEO/CSO & Co-Founder, LindaShell.com Trouble Finding Employees? Social Media Could Be the Answer Come to this MiniByte and get the three keys to recruiting with social media. In addition, we will explore the difference between using social media and job boards. We will go through a case study where social media was used to effectively recruit staff.

Mr. Dick Fisher, Chief Social Officer, E-Merge Online Marketing

315: Leadership Skills for the 21st Century Leader The field of aging is changing, chaotic, and tumultuous—and that is on the good days. Leaders face numerous challenges as they lead a workforce with increasing turnover, low levels of employee engagement, and increasing demands for performance excellence. How does a leader respond? This session will discuss the profile of the new workforce and the essential skills needed by a leader in the 21st century, including the concept of an employee-first culture.

Dr. Linda M. Shell, DNP, MA, BSN, RN, DN, CNO & Co-Founder, LindaShell.com

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 400 SERIES // TUESDAY, NOVEMBER 13 // 9:00–10:00 AM

401: Fronto-Temporal Dementia Care Challenges Fronto-temporal dementia presents care challenges. This presentation will review the unique epidemiology, signs, symptoms, and treatment of fronto-temporal dementia.

Case studies will be utilized to illustrate caregiving challenges. Facilitated discussions will address the care challenges of fronto-temporal dementia.

Dr. Sara McCumber, APRN, CNP, CNS, Associate Professor and Nurse Practitioner, The College of St. Scholastica and Essentia Health Neurology

402: Creative Arts and Art Therapy with Older Adults An overview of art therapy will be given followed by identifying the benefits of creative activities and art therapy for older adults. Hear examples of how older clients have benefited from creative therapeutic interventions. Learn about Jewish Family Service of St. Paul’s free in-home art therapy program for adults 55+ and how you can make referrals for your own residents and clients to this program.

Ms. Shannon Nixon, Art Therapist, Psychotherapist, Jewish Family Service of St. Paul Ms. Chris Rosenthal, MSW, LISW, Director of Aging and Disability Services, Jewish Family Service of St. Paul

403: Food Safety Management Foodborne illness outbreaks continue to be in the news, including the most recent 2018 multi-state outbreak of E. coli infections linked to romaine lettuce. Every year in the United States, foodborne E. coli O157 infections create over 63,000 illnesses, more than 2,000 hospitalizations, and an estimated 30 individuals die. The most important thing we need to focus on is how we can prevent people from getting sicking from E. coli.

Mr. Jeff Flaherty, FMP, CFPM, Operations/Development Specialist, Upper Lakes Foods, Inc

404: Medication Management and Deprescribing This session will focus on the partnership of residential care and primary care to effectively manage medications with the goal of deprescribing. Dr. Stivland will provide the viewpoint of a primary care physician highlighting categories of common high-risk or overly-prescribed medications. Sarah Keenan will give the nursing perspective with practical techniques for communicating with primary care, ancillary services, pharmacy, and families.

Dr. Todd Stivland, MD, CEO, Bluestone Physician Services Ms. Sarah Keenan, RN, BSN, Chief Clinical Officer/President, Integrated Care, Bluestone Physician Services

405: Minnesota Care Centers after VBR: DHS Payment & Quality Update Value-based reimbursement (VBR) has fundamentally changed care center payment in Minnesota, increasing rates over 20% and incentivizing recruitment, retention, and quality improvement. Three years later, what impact is VBR having on workforce, facility, and industry financial trends?

Come for early evaluation results and to share feedback on how VBR has affected your organization. Stay for the latest trends in care center quality outcomes, highlighting Minnesota’s unique transition measures.

Ms. Valerie Cooke, BA, BS, Director, Nursing Facility Rates and Policy, Minnesota Department of Human Services Ms. Teresa M. Lewis, LTC Senior Research Associate, Nursing Facility Rates and Policy, Minnesota Department of Human Services

406: The Ins and Outs of LTC Referral Arrangements This session will focus on a common—yet often misunderstood practice—referral arrangements for senior housing. While many relationships are motivated by a desire to educate consumers about the pros and cons of various facilities, the thicket of regulatory standards that apply creates risk for providers and marketing companies alike. This presentation will discuss typical marketing arrangements, key laws that apply to these activities, areas of risk, and recent enforcement actions.

Mr. Jesse Berg, JD, MPH, Attorney, Gray Plant Mooty

407: Emergency Preparedness—Armed Intruder/ Active Shooter Post-acute care emergency preparedness and disaster prevention is most effectively accomplished when it is a process of steady vigilance, ongoing preparation, collaboration with internal partners and external organizations, clear responsibilities for all involved, and ongoing practice and learning. In this session, we will focus on both the process and the fundamental steps needed in the development of an armed intruder/active shooter annex for your existing emergency operations plan.

Mr. Ray Miller, Director of Risk and Safety Solutions, Direct Supply

408: Person-Centered Rehab and Post-Acute Payment Reform The presentation will detail the purpose of a clinical grand rounds program including what a “solutions-oriented approach” entails, how it improves interdepartmental communication and collaboration, increases accuracy of response to client specific requests and needs, and how it provides a more client-centered rehab experience.

Ms. Jamie Garnto, Occupational Therapist & Director of Rehab, St. Anthony Health & Rehabilitation

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 400 SERIES // TUESDAY, NOVEMBER 13 // 9:00–10:00 AM

409: Top 10 F-Tags, E-Tags, and General SNF/NF Survey Observations This session will focus on the top 10 F-Tags and E-Tags being issued in the state of Minnesota during the long-term care survey process, along with general observations and updates with SNF/NF surveys.

Ms. Mary Absolon, Licensing & Certification Program Manager, Health Regulation Division, Minnesota Department of Health

410: Preventing Falls with Restorative Nursing This session will discuss how decreased mobility is the primary cause of falls and a decline in function of residents.

Traditional restorative nursing programs do little to address balance, strength, and endurance issues that lead to immobility. This session will discuss exercise and restorative nursing programs that prevent falls by enhancing mobility, balance, strength, and endurance of residents.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC

411: 2018 Office of Inspector General Update In this session, attorneys will identify and explain the Office of Inspector General (OIG)—what it is, what it does, and why it matters. They will also identify 2018 updates to the OIG and Self-Disclosure Protocol, and analyze and establish strategies and best practices for maintaining OIG compliance through engaging scenarios and hypotheticals that will help the audience better understand how to stay compliant.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC Mr. Aaron M. Sagedahl, Associate Attorney, Voigt, Rodè & Boxeth, LLC

412: Intersection Between Nursing Licensing Law and Criminal Law This session will cover the Minnesota Nurse Practice Act, its process for handling complaints about nursing practice and its process for handling nurse diversion and theft. The session will show how the state’s DHS and/or MDH after-thefact evaluate nurses for crimes under Minnesota statutes chapter 245C—and then disqualify nurses from providing direct care in acute-care and long-term care facilities.

Finally, the session will seek ideas for working with nurses going through MDH or DHS investigations.

Ms. Marlene S. Garvis, MSN, JD, Attorney At Law, Marlene S. Garvis, LLC

413: Increase Employee Retention Through Team Building Finding great employees in a competitive market is tough.

Holding on to those employees can be even tougher.

Increasing team unity is key in boosting morale and creating an environment where each employee feels valued and performs at their best. In this interactive, hands-on presentation, you will learn how implementing the right team building activities for your team can cultivate job satisfaction and, ultimately, employee retention.

Ms. Cicci Laffey, Web & Graphic Designer, Care Providers of Minnesota, Inc. Ms. René Racine, LNHA, Administrator, Good Samaritan Society - Stillwater Ms. Kendra Willey, MA, RD, LD, RYT, Wellness Resource Coordinator, Good Samaritan Society - Specialty Care Community

414: Family and Medical Leave Act— The Absolute Essentials This session will cover understanding and simplifying compliance with the Family and Medical Leave Act (FMLA) for your employees. Answer questions such as: What is FMLA? Which employees are eligible for FMLA? Are you FMLA compliant?

Mr. Corey Walton, Community Outreach and Resource Planning Specialist, Wage & Hour Division, US Department of Labor

415: Adopting Telehealth to Deliver Social Work Care Utilizing telehealth, specialized social work with an emphasis on advanced care planning is delivered to skilled nursing facilites and nursing facilities. Through innovative technology, residents are linked to an expertly-trained geriatric team at a central hub. Local facility staff uses the technology and collaborates with the hub to assess a resident’s medical needs and emotional conditions. A highly-skilled social worker and behavorial health provider are readily available to participate in the assessment.

Ms. Michele Snyders, LCSW, ACHP-SW, Social Worker, Avera ECARE Senior Care Mr. Joshua Hofmeyer, Senior Care Officer, Avera ECARE Senior Care

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 500 SERIES // TUESDAY, NOVEMBER 13 // 1:45–2:45 PM

501: PAC GEMS® Training—Seeing More Than Loss

505: What Would You Do?

Teepa Snow developed the Positive Approach® to Care (PAC) and the GEMS® stages to signify the progression of dementia and how to best support those with the disease.

This interactive session will give you an experience of each of the stages and the tools to best support your residents/ clients using the Positive Approach® to Care and Hand Under Hand™ technique.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

This fun, interactive session centers around real-life scenarios that play out in nursing facility and assisted living settings. Participants will be teamed up to create their own facility and then presented with scenarios to present to the other “facilities” in the room... always a fun session.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC Mr. Greg Leahy, State Program Administrator Principal, Minnesota Department of Human Services

502: Infection Control Deficiencies and Legionella Management This presentation will focus on the applicable requirements for Infection Control prevention contained in the State Operations Manual (SOM) for long-term care. We will cover topics including Legionella assessment and management and infection control deficiency findings, which are encountered during the standard skilled nursing facility (SNF) and nursing facility (NF) survey.

Mr. Austin Fry, Nursing Evaluator II, Minnesota Department of Health Ms. Elizabeth A. Silkey, RN, Nursing Evaluator, Licensing and Certification Program, Health Regulation Division, Minnesota Department of Health

503: Practical Approaches to Elevated Dining and Scratch Cooking

506: Understanding How to Protect Data and Be Able to Use It This session is designed to give you an understanding of the 20 top security controls that can be put into place to help safeguard sensitive information, through examples of breaches within the healthcare industry that could have been prevented through the application of these controls. In addition to learning about the existing threats and controls, this session will also help to facilitate communication between management and information technology teams.

Mr. Lee Painter, CISSP, HCISPP, CRISC, Manager, Information Security, CliftonLarsonAllen LLP

507: OSHA Update

Would your residents rather have food made in a factory and shipped to your location, or food made that day by your staff using fresh ingredients? This session will build upon the concepts presented in Elevate the Dining Experience, and present practical ways to incorporate fresh ingredients and scratch cooking into your daily menus. By building on the skills of your staff and creating a new approach to the workflow, you can increase staff engagement and exceed resident expectations.

Ms. Dawn Nickleson, CDM, Owner, Passion for Dining and Nutrition Mr. Patrick Nickleson, Chef, Owner, Passion for Dining and Nutrition

This session will cover the changes in standards that have occurred with Minnesota OSHA compliance in the past year. Presenters will review the adoption of the electronic reporting requirements for recordkeeping and the most frequently cited standards in the long-term care environment. We will also cover specific requirements of the walking working surfaces standards that are commonly done incorrectly and review how to comply with the standard for low slope and flat roofs.

Ms. Michelle Smith, Safety Consultant Principal, Workplace Safety Consultation, Minnesota Department of Labor and Industry Ms. Breca C. Tschida, MSPH, CPE, Industrial Hygienist/ Ergonomics Program Coordinator, Minnesota OSHA Workplace Safety Consultation

504: Managing Risk: A New Senior Living and Home Care Topic with Real Solutions

508: Ask the Doctor About Your Behavioral Health Challenges

This session will introduce and explore the application of risk management practices in the senior living setting with a focus on customer care and services. Learn how a provider organization tackled its growing liability claims to better manage resident acuity, workforce response to identified risk, and effect real change in care quality.

Mr. Mark Anderson, Senior Vice President, Eldermark Software / Simply Connect HIE

In a lively Q&A session, Dr. Brose will answer your behavioral health questions. Discussion will include best practices that you can apply in your own setting to improve the care of clients with mental illness. Discover the range of behavioral health issues being addressed by the aging services community to gain insights on which ones might come your way. Dr. Brose uses humor and metaphor in everyday language to explain complex concepts and has lectured on this topic in 48 of the 50 states.

Dr. John E. Brose, PhD, LP, LMFT, LADC, CEO/Director, Associated Clinic of Psychology

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 500 SERIES // TUESDAY, NOVEMBER 13 // 1:45–2:45 PM

509: Making Root Cause Analysis Practical and Teachable As stated in “QAPI at a Glance,” the goal of Root Cause Analysis (RCA) is to get to the underlying cause of a problem.

In this session we will discuss the RCA whens, whys, and hows of its use; methods and goals of its documentation; as well as the root cause and contributory causes, and the rationale behind asking the five whys. In small groups, you will also gain increased familiarity and skills with the RCA process by studying healthcare-specific cases and examples.

Mr. Ray Miller, Director of Risk and Safety Solutions, Direct Supply

510: Pressure Injury Risk Assessment and Care Planning An in-house acquired or declining pressure ulcer puts providers at risk for regulatory citations and litigation.

An effective care plan is based on identification of the individual risk factors, and implementation of interventions will help mitigate risk of pressure ulcer development.

This course will provide a hands-on exercise to teach the participant to create a living, working care plan based on a risk assessment.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC

511: Conservatorship and/or Guardianship: What Does a Resident Need?

513: Avoiding and Responding to Retaliation Allegations Long-term care providers face various types of retaliation allegations and claims from their employees/former employees. There are a number state and federal statutes under which an employee can claim retaliation, including a Minnesota statute that protects employees from retaliation for various types of “whistleblowing.” This session will review critical legal concepts regarding prohibited retaliation, and provide practical advice for avoiding and responding to retaliation allegations.

Mr. Robert C. Castle, Partner, Labor & Employment, Fox Rothschild LLP Ms. Elizabeth A. Patton, Associate, Litigation, Fox Rothschild LLP

514: Stay Out of Trouble—Know Your Wage and Hour Rules!

This session will serve dual purpose as refresher training for practical application of the Fair Labor Standards Act, and cover topics of minimum wage, recordkeeping, child labor, and the correct payment of overtime. The session will also cover the hot-button issues and violations common in the healthcare industry. Attendees will receive clear guidance on topics related to travel time, training time, meal breaks, exempt workers, and other areas of interest for the industry.

Mr. Corey Walton, Community Outreach and Resource Planning Specialist, Wage & Hour Division, US Department of Labor

An attorney and a social worker will examine various decision-makers, their roles, and when to use them.

Presenters will discuss the law supporting a conservatorship or guardianship, when a formal decision maker is required, and when one is not.

Ms. Anita Raymond, LISW, CMC, Program Manager, Protective Services and Care Management, Volunteers of America Minnesota Ms. April J. Boxeth, JD, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC

512: Learning from Experience: Mentoring for Character Development Mentorship is timeless: one person helping another to develop personally and/or professionally. Many facilities launch mentorship programs to drive quality, improve employee retention, or achieve other measurable goals.

Impact varies widely. In this session, we will consider what makes a mentorship effective, teach proven techniques that allow ordinary people to help one another to be their best, and determine what we should and should not expect from formal mentorship programs.

Dr. Charles A. Weinstein, PhD, President, Ethical Leaders in Action, LLC

SESSIONS ON THE GO my.yapp.us/CPMCON18 Download the convention app for convenient access to session information, handouts, CEU information, and much more!

Sponsored by Ideacom Mid-America

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 600 SERIES // TUESDAY, NOVEMBER 13 // 3:00–4:00 PM

601: PAC GEMS® Training—Seeing More Than Loss

605: What Would You Do?

Teepa Snow developed the Positive Approach® to Care (PAC) and the GEMS® stages to signify the progression of dementia and how to best support those with the disease.

This interactive session will give you an experience of each of the stages and the tools to best support your residents/ clients using the Positive Approach® to Care and Hand Under Hand™ technique.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

This fun, interactive session centers around real-life scenarios that play out in nursing facility and assisted living settings. Participants will be teamed up to create their own facility and then presented with scenarios to present to the other “facilities” in the room... always a fun session.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC Mr. Greg Leahy, State Program Administrator Principal, Minnesota Department of Human Services

602: So You Want to Start an Aromatherapy Program Aromatherapy is the fastest growing integrative therapy being used in healthcare today. Aromatherapy offers a holistic, person-centered approach to reduce stress and agitation, promote comfort, and improve sleep and appetite without the use of psychotropic medications.

During this session, participants will discover the benefits of implementing a professional aromatherapy program and what it takes to get started from both the trainer and longterm care provider perspective.

Ms. Jodi Baglien, Holistic Practitioner and Consultant, Aromatherapy Training and Consulting Ms. Kiran Dahlin, Music Therapist, Good Samaritan Society - Ambassador

603: Elevating the Dining Experience Seniors have high expectations when it comes to food. Not only have their tastes been influenced by food networks, farmers markets, and travel; they are becoming more educated about food and the role it plays in disease prevention and overall wellbeing. Food is your number one marketing tool, and this session will present ways that food served at your setting can meet these growing expectations while still being delicious!

Mr. Patrick Nickleson, Chef, Owner, Passion for Dining and Nutrition Ms. Dawn Nickleson, CDM, Owner, Passion for Dining and Nutrition

604: Home Care Survey Readiness: What’s Working and What’s Not? In this session, a panel will discuss current survey issues, identify pitfalls and how to better prepare for survey, what works and what doesn’t work. Panelists will share useful information to prepare you for the next time the surveyors walk in the door.

Ms. Stella L. French, Attorney, Voigt, Rodè & Boxeth, LLC Ms. Lores Vlaminck, RN, BSN, MA, CHPN, Nurse Consultant, Lores Consulting, LLC Ms. April J. Boxeth, JD, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC

606: Nursing Competencies—Meeting and Exceeding Expectations This session will provide nursing leadership and educators with guidance on creating clinical competencies in postacute care.

Ms. Lisa Thomson, BS, NHA, Chief Marketing and Strategy Officer, Pathway Health

607: OSHA Update This session will cover the changes in standards that have occurred with Minnesota OSHA compliance in the past year. Presenters will review the adoption of the electronic reporting requirements for recordkeeping and the most frequently cited standards in the long-term care environment. We will also cover specific requirements of the walking working surfaces standards that are commonly done incorrectly and review how to comply with the standard for low slope and flat roofs.

Ms. Michelle Smith, Safety Consultant Principal, Workplace Safety Consultation, Minnesota Department of Labor and Industry Ms. Breca C. Tschida, MSPH, CPE, Industrial Hygienist/ Ergonomics Program Coordinator, Minnesota OSHA Workplace Safety Consultation

608: Increasing Behavioral Health Competence in Care Centers Under the new CMS regulations for person-centered behavioral healthcare, the need for increased competence in this area has grown exponentially. Dr. John Brose has spent over 38 years assisting long-term care staff in developing plans and strategies to increase customer service and decrease risk. He will offer concrete, practical, and proactive strategies for environmental milieu management and individual care planning. Format will include humor, lecture, case example, and discussion.

Dr. John E. Brose, PhD, LP, LMFT, LADC, CEO/Director, Associated Clinic of Psychology

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 600 SERIES // TUESDAY, NOVEMBER 13 // 3:00–4:00 PM

609: Making Root Cause Analysis Practical and Teachable As stated in “QAPI at a Glance,” the goal of Root Cause Analysis (RCA) is to get to the underlying cause of a problem.

In this session we will discuss the RCA whens, whys, and hows of its use; methods and goals of its documentation; as well as the root cause and contributory causes, and the rationale behind asking the five whys. In small groups, you will also gain increased familiarity and skills with the RCA process by studying healthcare-specific cases and examples.

Mr. Ray Miller, Director of Risk and Safety Solutions, Direct Supply

610: Pressure Injury Risk Assessment and Care Planning An in-house acquired or declining pressure ulcer puts providers at risk for regulatory citations and litigation.

An effective care plan is based on identification of the individual risk factors, and implementation of interventions will help mitigate risk of pressure ulcer development.

This course will provide a hands-on exercise to teach the participant to create a living, working care plan based on a risk assessment.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC

611: Something Old and New: Best Practices in Abuse Prevention Abuse prevention is more complex than many observers comprehend; yet, we can do better. This year, calls for reform were fueled by media and ultimately left undone.

An attorney and social worker with long careers in the field will review baseline abuse prevention practices (the old) and talk about approaches that have come since the current standards became law (the new). Bring your abuse prevention policies as illustrations and practices to share in this interactive session.

Ms. Iris C. Freeman, MSW, Adjunct Professor, Mitchell Hamline School of Law Ms. Susan M. Voigt, Esq, Attorney, Voigt, Rodè & Boxeth, LLC

612: Professionalism in the Workplace and Employee Engagement Organizational and individual professionalism impacts patient trust, safety, quality of care, and satisfaction.

Professionalism can also impact an organization’s reputation, market share, employee satisfaction, recruitment, retention, and engagement. This session will examine the impact of cultural intelligence, cultural diversity, and culture of respect on professionalism and engagement. Learn strategies for recruitment/retention of professional employees and key factors for an engaged workforce.

Ms. Cynthia Siders, Executive Consultant, Healthcare Clinical Risk Services, Siders Healthcare Consulting, LLC

613: Update: Labor & Employment Developments and Related Advice This session will provide a practical update and specific recommendations regarding actions which employers must take in view of quickly and significantly changing labor and employment laws and regulations which affect longterm care facilities. Topics will include critical labor law developments and important developments with respect to employees with legally protected characteristics.

Mr. Robert C. Castle, Partner, Labor & Employment, Fox Rothschild LLP Mr. Jacob Harksen, Associate, Fox Rothschild LLP

614: MINIBYTES: NEW WORKFORCE OPTIONS MN PIPELINE Program: A Model and Funding for Dual Training The MN PIPELINE dual-training grant program is an innovative approach to address workforce needs. It is helping employers change the question from “How do we find workers with the skills we need?” to “How do we give workers the skills we need?”

Ms. Kathleen Gordon, Pipeline Program Consultant, Minnesota Department of Labor and Industry The Purpose of Purpose Studies show having purpose means better physical health, such as stronger grip, faster gait, better sleep, and improved mental health. Through this presentation, we become facilitators of purpose and create purpose plans based on what matters most.

Ms. Cathleen Lindgren, Advanced Clinical Program Specialist, Empira, Inc Certified Dietary Manager—New CMS RoP and Paths to a CDM How can a facility ensure their food service director meets the new CMS requirement? Learn the various pathways to get your designated person a certified dietary manager (CDM) credential or other qualifications in the set time frame.

Ms. Ikuko Babcock, BA, DTR, CDM, CFPP, Director of Food Services, Minnesota Masonic Home Care Center Health Services Executive Receive the latest update on the national Health Services Executive™, NAB’s approach to the transfer of license and resetting the baseline academic requirements for administrators. The board will also update attendees on other contemporary issues.

Mr. Randy D. Snyder, LNHA, Executive Director, Minnesota Board of Examiners for Nursing Home Administrators

615: Healthcare Reform: An Update Gain a timely update from a federal, as well as state of Minnesota perspective, including the effect of the mid-term elections and how it may change legislation impacting health insurance and healthcare providers. There will also be an overview of plan sponsor best practices as it relates to health insurance costs, plan design, and compliance.

Mr. James Driscoll, CFP®, CEBS, Vice President, AdvisorNet Financial, Inc.

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LEARNING SESSIONS // 700 SERIES // WEDNESDAY, NOVEMBER 14 // 8:30–9:30 AM

701: Life and Love with Dementia: Activities as Behavioral Interventions The session is a therapeutic recreational approach to improving quality of life for residents with dementia and finding up-to-date activities to use as behavioral interventions. Those activities should go beyond the “3 Bs” of activities—bingo, bible, and birthdays—to create a meaningful and fulfilling life.

Ms. Samantha Adams, ADC MC/PC, CNA, Recreation and Wellness Director, Good Samaritan Society - Bethany

702: The Work of Aging “ResoLute: Resident Empowered Services on Living Until The End/Eternity.” Through this presentation, the audience learns about seven main work of aging domains: life story, condition, purpose, relationships, spirituality, end-of-life, and legacy. These domains lead to discovery, reconciliation, and care plan solutions based on what matters most to a resident. This program strives to provide more time to achieve successful aging, often reducing time spent on unwanted/unnecessary medical interventions.

Ms. Kelly Klund, Clinical Educator and Program Specialist, Empira, Inc. Ms. Adrienne Duncan, Clinical Educator and Program Specialist, Empira, Inc

703: Nutrition and Hydration at End-of-Life Our human nature and culture depicts food as something that brings people together and makes life better. By not eating, we see our loved ones fading from us and are left helpless, confused, and fighting our instinctive need to feed.

Situations like these can be common when caring for those with terminal illnesses. In this presentation, learn about the physical changes occurring in the body, as well as how to maintain the nutrition-related goals of enjoyment and comfort at end-of-life.

Ms. Marissa Wacker, RD, LD, CSG, Director of Dietary Services, St. Croix Hospice

704: Enhancing Client Experience Focusing on the clients’ experience is an approach that revolves around the resident. This presentation will explore the residents’ experience from admission to discharge.

Specific topics will include an overview on client experience, cognitive biases, safe transitions, positive communication, and will include examples.

Ms. Melissa Cyr, Admissions Director, Good Samaritan Society - Ambassador Ms. Mikayla Holm, Marketing and Community Relations, Good Samaritan Society - Waconia Ms. Alyssa Renk, Executive Director, Sugar Loaf Senior Living Ms. Katie Shelander, Account Manager - Minnesota & Wisconsin, Northwest Respiratory Services

705: DHS Cost Report and Audit Topics Review issues that are found during the audit process, potential resolutions to audit issues, general guidelines of how to complete the cost report, and new language from the 2017 Minnesota Statutes relating to the cost report. General guidelines may include what the appropriate classification of costs based on Medicare and Medicaid principles are.

Presenters will cover what items are considered separately billable to other payor sources.

Ms. Shelly Jacobs, State Programs Administrator Principal, Aging, Nursing Facility Rates and Policy Division, Minnesota Department of Human Services Ms. Jane M. Gottwald, Human Services Program Representative 2, Minnesota Department of Human Services

706: Assessment and Management of Pain This session will be an overview of pain, including different types of pain and assessment of pain. It will include a description of the common pain medications and the rationale in prescribing analgesics. This will be followed by a discussion about equianalgesic dosing, including several case examples of common pain issues. The session will conclude with a discussion on opiate side-effects and how to manage them.

Dr. Robert G. Sonntag, MD, CMD, Geriatrician, Medical Director, Health Partners

707: When an Outbreak Knocks in LTC—What is Your Response?

This session will describe how to identify and manage outbreaks in long-term care. The outbreaks that will be covered are influenza, scabies, norovirus, and group A strep.

Steps to take during an outbreak will be presented and examples will be given. Resources for management of an outbreak will be provided.

Ms. Mary Ellen Bennett, MPH RN, Nurse Specialist, Infection Control Assessment and Response Program (ICAR), Infectious Disease Epidemiology, Prevention and Control, Minnesota Department of Health

708: Minnesota Provider Screening and Enrollment (MPSE) Portal The session will cover: what MPSE is; how it will change the way providers do business with Minnesota Health Care Programs (MHCP); how it will work; how it will be implemented; the impacts to providers and lead agencies; and the benefit to providers, members, DHS, and its partners.

Ms. Pansi Millage, MHCP Provider Training & Communications Supervisor, Minnesota Department of Human Services

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 700 SERIES // WEDNESDAY, NOVEMBER 14 // 8:30–9:30 AM

709: Driving QAPI via Effective QAA/QAPI Meetings Nursing facilities are required to have a QAA committee in place that meets at least quarterly, and as needed, to coordinate and evaluate activities under the QAPI program.

In this session, participants will walk through a QAA/QAPI meeting agenda and guide, developed by Lake Superior Quality Innovation Network, to demonstrate how effective QAA/QAPI committee meetings drive QAPI implementation.

Ms. Kristi Wergin, RN, BSN, CPHQ, Program Manager, Stratis Health Ms. Kathie Nichols, RN, BSN, CRRN, Nursing Home Liaison, Stratis Health

710: Advance Care Planning—Resident, Provider, and Family Dynamics From understanding differences of healthcare directives and POLST forms, to learning how to spur on conversations with residents and families on end-of-life wishes, you’ll leave this session equipped to recognize key aspects of each form and considerations to take into account. Family dynamics are introduced in the discussion through theater, where rich discussion occurs in breakout sessions. You will explore effects that planning—or lack of planning—has on the resident, healthcare team, and family.

Ms. Lynn MacKenzie, Executive Director, Light the Legacy

711: Prosecuting Abuse, Neglect, and Financial Exploitation In this presentation, participants will hear what happens after a maltreatment report is made, particularly when allegations are referred for prosecution in criminal investigations. When cases are referred to law enforcement and subsequently prosecuted, a complex system of balanced rights, laws, and regulations are implicated. Join us to learn more about prosecution of the crimes of abuse, neglect, and financial exploitation; explore case examples; and hear how you can best support investigations.

Ms. Susan Crumb, JD, Senior Assistant Hennepin County Attorney, Hennepin County Attorney’s Office Ms. Tracy Allen, Investigator, Hennepin County Attorney’s Office Ms. Marit Anne Peterson, JD, Program Director, Minnesota Elder Justice Center

712: Health Information: What is Protected, What Can I Disclose?

We will describe how HIPAA, the Minnesota Health Records Act, the HITECH Act, and the Government Data Practices Act work together and the practical implications of what providers can do with medical records. We will discuss how to respond to requests for records from families, providers, attorneys, payers, and subpoenas. We will give you strategies for protecting digital information and information on mobile devices. We will discuss use of health information for marketing and development.

Ms. Katherine B. Ilten, JD, Attorney and Shareholder, Fredrikson & Byron, PA

713: Career Pathways: What Got You Here Won’t Get You There The skills, knowledge, and competencies for leaders in the long-term care and post-acute care (LTCPAC) sector are undergoing significant changes. New potential regulations could impose mandates for credentials that ensure individuals are qualified to lead an organization.

Voluntary credentials are being created to assist in filling gaps in educational preparation. This session will explore new developments in education, licensure, credentials, and certifications for LTCPAC sector leaders to consider.

Mr. Steven E. Chies, MHA, FACHCA, HSE, Program Manager, Long-Term Care Administration, St. Joseph’s College

714: MINIBYTES: A LITTLE OF THIS, A LITTLE OF THAT Bed Bugs in Resident Living Areas Bed bugs have resurged as a major pest in a wide range of contexts, including hospitals and long-term care settings.

Understanding their biology and having a plan to prevent and treat infestations can be essential to keep these bloodsuckers under control.

Mr. James Kopco, PhD, Technical Director, Guardian Pest Solutions Delusory Parasitosis: A Phantasmic Infestation Delusory parasitosis, or the belief that one is infested with insects or other pests when no pests exist, is a surprisingly common problem. This session will address potential causes of this condition and propose methods to handle it.

Mr. James Kopco, PhD, Technical Director, Guardian Pest Solutions TIC Tips: Quick Tips on Trauma-Informed Care Trauma results from events or experiences that have lasting adverse effects. Long-term care providers must provide trauma-informed care under Phase 3 of the Requirements of Participation. Presenter will provide regulatory guidance for trauma-informed care.

Ms. Leah M. Killian-Smith, BA, NHA, RHIA, Director of QA & Government Services, Pathway Health Need-to-Know Acronyms and Their Impact on Operations There are new acronyms that long-term care leaders need to know. Learn what these acronyms represent and how they have clinical, operational, and financial impacts in FY 2019 and beyond.

Ms. Lisa Thomson, BS, NHA, Chief Marketing and Strategy Officer, Pathway Health

Experience the Deer Oaks Difference Psychological Assessments • Individual Therapy Behavior Supportive Therapy Group Therapy • Family Therapy Our mission is to provide comprehensive individualized therapeutic psychological and psychosocial treatment to individuals in nursing facilities, retirement and assisted living communities with the intention of improving their quality of life.

www.deeroaks.com Corporate Offices: 7272 Wurzbach Rd., Ste 601, San Antonio, Texas 78240 Toll free (888) 365-6271 Fax (210) 615-1877

REFLECTION ROOM & SELF-CARE

REFLECTION ROOM

Chaska Room, Level 3 // Open during regular convention hours, except during self-care offerings on Monday and Tuesday

Need a quiet moment to refresh, a peaceful spot to pray, or a tranquil place to meditate? Convention is full of energy, learning sessions, people, and vendors—and you may need a place to reenergize. The reflection room is a quiet space designated specifically for reflection, meditation, and prayer.

Enhancing Lives One Meal at a Time

NEW!

SELF-CARE

Chaska Room, Level 3

A’viands has supported local senior communities and partnered with clients to develop an efficient senior meal program designed to meet their specific needs. We focus on creating food that is good for our customers, communities and the environment.

Tai chi & guided meditation

by Ayano Performance Monday: 12:30–1:45 PM Tuesday: Noon–1:45 PM

Let’s work together to nourish our seniors.

CCRC | INDEPENDENT LIVING | ASSISTED LIVING | LONG-TERM CARE MEMORY CARE | ACUTE CARE | TRANSPORTED MEALS PATRICK BROWN

Business Development Director

651.262.9018 pbrown@aviands.com

www.aviands.com

Chair massages

by Northern Edge Chiropractic Monday: 12:30–1:45 PM Tuesday: Noon–1:45 PM EVERYONE WELCOME!

FOR PLANNING PURPOSES ONLY

SESSION PLANNER: MONDAY, NOVEMBER 12 To get the most education that is relevant to your profession, use this grid to see which sessions pertain to which membership categories and specific professions. Note: the professions highlighted are recommended and do not indicate that CEUs have been applied for or awarded for that specific profession. See pg. 11 for more information on CEUs. Look for updated daily session schedules—with room locations—on-site at convention and on the convention app!

101: QAPI—Two Phases Down, One to Go with Debi Damas

Monday, Nov. 12 - 100 Series 9:30–10:30 AM

102: Resident Wellness—Thriving is More Than a Trend with Katherine Todd 103: Dining Strategies for Senior Living with Amy Johnston & Kate Munson 104: Marketing: Be a Catalyst for a Radically Different Future with Monica Hunter, Jenni Jarrel & Matt McNeill 105: Bill for Services Today Rather Than Cost Reporting Tomorrow with Greg TaBelle 106: Hospice: A Vision for Better Care at the End of Life with Lisa Abicht-Swensen 107: Pest Management in Healthcare Facilities with James Kopco 108: Managing Challenging Behaviors in Mental Health with Heidi LaMeyer 109: Enhancing LTC Spiritual Care Through Faith Community Nursing with Ann Gonzales & Rev. Scott Cartwright 110: Gay and Gray: Ethics in Serving LGBT Older Adults with Robert Rodè & Jane Danner 111: Know Your Residents! with Drew Hood & Andrea Major 112: Responding to and Investigating Complaints of Abuse and Neglect with Michelle Klegon 113: Bridging Generations with Peggy Scoggins 114: A Fresh Look at COPD in the SNF/NF Resident with Cindy Fronning 201: Connecting to Dementia: How You Start... Dictates Where We End (Part 1) with Krisie Barron

Monday, Nov. 12 - 200 Series 1:45–2:45 PM

202: Soulful Aging: Growing Through the Wisdom of Elders with Rev. Scott Cartwright 203: Dysphagia Diet Boot Camp: Liquids (Part 1) with Kristen Walker & Debra Zwiefelhofer 204: Assisted Living in Minnesota: What Is It? What Will It Be? with Michelle Klegon 205: Use Data Analytics to Understand Opportunities for Your SNF/NF with Matthew Wocken 206: Hospice and SNF/NF Partnerships: Balancing Quality and Regulation with Lisa Abicht-Swensen 207: CMS National Emergency Preparedness Requirements—An Update (Part 1) with Ray Miller 208: Parkinson's Disease: More than Motor Symptoms with Dr. Mashar Khowaja 209: Compliance and Ethics Under the New Phase 3 Requirements of Participation with Colleen Toebe 210: Keys to Effective Medication Management in Long-Term Care with Joe Litsey 211: Contracting 101: Tips, Traps, and Concepts for the Non-Lawyer with Julia Reiland & Timothy Johnson 212: Keeping Residents and Staff Safe from Abusive People with Rebecca Coffin 213: The Psychology Behind Success: Secrets the Superstars Know with Bruce Christopher 214: The Nurse Leader—A Fresh Perspective with Cindy Fronning 301: Connecting to Dementia: How You Start... Dictates Where We End (Part 2) with Krisie Barron 302: Why Exercise Is Hard with Samuel Courtright

Monday, Nov. 12 - 300 Series 3:00–4:00 PM

303: Dysphagia Diet Boot Camp: Foods (Part 2) with Kristen Walker & Debra Zwiefelhofer 304: Narrowing the Home Health Gap: Increasing Its Use with Janelle Shearer 305: Prevent Non-Payment: Collections and Hardship Waivers with Aaron Sagedahl & Kelsey Nelson 306: Double the Data—More MDS Data Under Section GG with Karolee Alexander 307: CMS National Emergency Preparedness Requirements—An Update (Part 2) with Ray Miller 308: Older Adult Mental Health Video Training Program with Dean Neumann 309: Pressure Injury—Prevention Points and Staging Criteria with Cheryl Hutton 310: Drug Diversion and the Opioid Crisis with Joe Litsey 311: Extra, Extra, Read All About It: Deceptive Marketing Practices with Julia Reiland & Timothy Johnson 312: Surviving Maltreatment Complaint Investigations with Amanda Johnson & Robert Rodè 313: Bambi vs. Godzilla: How to Deal with Difficult People with Bruce Christopher 314: MINIBYTES: Recruitment/ Retention with Melissa McCorquodale, Bill Shell & Dick Fisher 315: Leadership Skills for the 21st Century Leader with Dr. Linda Shell

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Maintenance, Engineering, Housekeeping

Human Resources

Health Information Technology Professionals

Frontline Caregivers, including CNAs

Directors of Nursing/ Clinical Leadership

Dietitians/ Food Service Managers

Corporate Staff

Business Office/ Finance Professionals

Administrators/Executive Directors/Housing Managers

Target Profession

Senior Housing, Assisted Living & Home Care

Skilled Nursing/Nursing Facility

All Audiences

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Nursing/Clinical Professionals

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FOR PLANNING PURPOSES ONLY

SESSION PLANNER: TUESDAY, NOVEMBER 13

`

To get the most education that is relevant to your profession, use this grid to see which sessions pertain to which membership categories and specific professions. Note: the professions highlighted are recommended and do not indicate that CEUs have been applied for or awarded for that specific profession. See pg. 11 for more information on CEUs. Look for updated daily session schedules—with room locations—on-site at convention and on the convention app!

401: Fronto-Temporal Dementia Care Challenges with Dr. Sara McCumber 402: Creative Arts and Art Therapy with Older Adults with Shannon Nixon & Chris Rosenthal

Tuesday, Nov. 13 - 400 Series 9:00–10:00 AM

403: Food Safety Management with Jeff Flaherty 404: Medication Management and Deprescribing with Dr. Todd Stivland & Sarah Keenan 405: Minnesota Care Centers after VBR: DHS Payment & Quality Update with Valerie Cooke & Teresa Lewis 406: The Ins and Outs of LTC Referral Arrangements with Jesse Berg 407: Emergency Preparedness—Armed Intruder/Active Shooter with Ray Miller 408: Person-Centered Rehab and Post-Acute Payment Reform with Jamie Garnto 409: Top 10 F-Tags, E-Tags, and General SNF/NF Survey Observations with Mary Absolon 410: Preventing Falls with Restorative Nursing with Jeri Lundgren 411: 2018 Office of Inspector General Update with Robert Rodè & Aaron Sagedahl 412: Intersection Between Nursing Licensing Law and Criminal Law with Marlene Garvis 413: Increase Employee Retention Through Team Building with Cicci Laffey, René Racine & Kendra Willey 414: Family and Medical Leave Act—The Absolute Essentials with Corey Walton 415: Adopting Telehealth to Deliver Social Work Care with Michele Snyders & Joshua Hofmeyer 501: PAC GEMS® Training—Seeing More Than Loss (Part 1) with Krisie Barron

Tuesday, Nov. 13 - 500 Series 1:45–2:45 PM

502: Infection Control Deficiencies and Legionella Management with Austin Fry & Elizabeth Silkey 503: Practical Approaches to Elevated Dining and Scratch Cooking with Dawn Nickleson & Patrick Nickleson 504: Managing Risk: A New Senior Living and Home Care Topic with Real Solutions with Mark Anderson 505: What Would You Do? (Part 1) with Robert Rodè & Greg Leahy 506: Understanding How to Protect Data and Be Able to Use It with Lee Painter 507: OSHA Update (Part 1) with Michelle Smith & Breca Tschida 508: Ask the Doctor About Your Behavioral Health Challenges with Dr. John Brose 509: Making Root Cause Analysis Practical and Teachable (Part 1) with Ray Miller 510: Pressure Injury Risk Assessment and Care Planning (Part 1) with Jeri Lundgren 511: Conservatorship and/or Guardianship: What Does a Resident Need? with Anita Raymond & April Boxeth 512: Learning from Experience: Mentoring for Character Development with Dr. Chad Weinstein 513: Avoiding and Responding to Retaliation Allegations with Robert Castle & Elizabeth Patton 514: Stay Out of Trouble—Know Your Wage and Hour Rules! with Corey Walton 601: PAC GEMS® Training—Seeing More Than Loss (Part 2) with Krisie Barron 602: So You Want to Start an Aromatherapy Program with Jodi Baglien & Kiran Dahlin

Tuesday, Nov. 13 - 600 Series 3:00–4:00 PM

603: Elevating the Dining Experience with Patrick Nickleson & Dawn Nickleson 604: Home Care Survey Readiness: What’s Working and What’s Not? with Stella French, Lores Vlaminck & April Boxeth 605: What Would You Do? (Part 2) with Robert Rodè & Greg Leahy 606: Nursing Competencies—Meeting and Exceeding Expectations with Lisa Thomson 607: OSHA Update (Part 2) with Michelle Smith & Breca Tschida 608: Increasing Behavioral Health Competence in Care Centers with Dr. John Brose 609: Making Root Cause Analysis Practical and Teachable (Part 2) with Ray Miller 610: Pressure Injury Risk Assessment and Care Planning (Part 2) with Jeri Lundgren 611: Something Old and New: Best Practices in Abuse Prevention with Iris Freeman & Susan Voigt 612: Professionalism in the Workplace and Employee Engagement with Cynthia Siders 613: Update: Labor & Employment Developments and Related Advice with Robert Castle & Jacob Harksen 614: MINIBYTES: New Workforce Options with Kathleen Gordon, Cathleen Lindgren, Ikuko Babcock & Randy Snyder 615: Healthcare Reform: An Update with Jim Driscoll

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Maintenance, Engineering, Housekeeping

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Health Information Technology Professionals

Frontline Caregivers, including CNAs

Dietitians/ Food Service Managers

Corporate Staff

Business Office/ Finance Professionals

Administrators/Executive Directors/Housing Managers

Target Profession

Senior Housing, Assisted Living & Home Care

Skilled Nursing/Nursing Facility

All Audiences

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FOR PLANNING PURPOSES ONLY

SESSION PLANNER: WEDNESDAY, NOVEMBER 14

Wednesday, Nov. 14 - 700 Series 8:30–9:30 AM

To get the most education that is relevant to your profession, use this grid to see which sessions pertain to which membership categories and specific professions. Note: the professions highlighted are recommended and do not indicate that CEUs have been applied for or awarded for that specific profession. See pg. 11 for more information on CEUs. Look for updated daily session schedules—with room locations—on-site at convention and on the convention app!

701: Life and Love with Dementia: Activities as Behavioral Interventions with Samantha Adams 702: The Work of Aging with Kelly Klund & Adrienne Duncan 703: Nutrition and Hydration at End-of-Life with Marissa Wacker 704: Enhancing Client Experience with Melissa Cyr, Mikayla Holm, Alyssa Renk & Katie Shelander 705: DHS Cost Report and Audit Topics (Part 1) with Shelly Jacobs & Jane Gottwald 706: Assessment and Management of Pain with Dr. Robert Sonntag 707: When an Outbreak Knocks in LTC—What is Your Response? with Mary Ellen Bennett 708: Minnesota Provider Screening and Enrollment (MPSE) Portal with Pansi Millage 709: Driving QAPI via Effective QAA/QAPI Meetings with Kristi Wergin & Kathie Nichols 710: Advance Care Planning—Resident, Provider, and Family Dynamics with Lynn MacKenzie 711: Prosecuting Abuse, Neglect, and Financial Exploitation with Susan Crumb, Tracy Allen & Marit Anne Peterson 712: Health Information: What is Protected, What Can I Disclose? with Katherine Ilten 713: Career Pathways: What Got You Here Won't Get You There with Steven Chies 714: MINIBYTES: A Little of This, A Little of That with James Kopco, Leah Killian-Smith & Lisa Thomson

Wednesday, Nov. 14 - 800 Series 9:45–10:45 AM

801: Five Key Strategies to a Thriving ED/DON Relationship with Irmadene Hanson 802: Employee Wellbeing—It's More Than Just Kale and CrossFit® with Teri Erhardt 803: Mystic Kitchen Tour with Mystic Lake Center Staff 804: Senior Living Trends and the New Generation of Customers with Peter Baum & Cindy Schroer 805: DHS Cost Report and Audit Topics (Part 2) with Shelly Jacobs & Jane Gottwald 806: Urinary Tract Infections with Dr. Robert Sonntag 807: Top K-Tags Under the 2012 Life Safety Code with Tom Linhoff 808: PASRR Level II Mental Health Screening with Larraine Pierce 809: Gay and Gray: Strategies to Welcome LGBT Older Adults (Part 1) with Marsha Berry 810: Hospice and Assisted Living Staff: Who Is in Charge? (Part 1) with Lores Vlaminck 811: OHFC Maltreatment Investigations and Progress Update with Lindsey Krueger 812: SNFRM, SNF/NF PPR & Five-Star Readmission Measures Toolkit with Lisa Thomson

Wednesday, Nov. 14 - 900 Series 11:00AM–12:00 PM

813: Recruitment and Retention with Kathleen Dobson, Katie Paine-Santos, Jennifer Dolezal, Roxanne Hejhal, Stacy Line & Kerry Weappa 901: C. difficile Infections: Tracking, Prevention, and Management with Kristi Wergin & Kathie Nichols 902: Opioid Overuse and Drug Diversion in Post-Acute Care with Leah Killian-Smith 903: Demystifying F686: Updates to the Pressure Ulcer/Injury Tag with Dr. Pamela Scarborough 904: Elderly Waiver Rates Evaluation and Adult Day Study Updates with Rachel Shands & Peter Spuit 905: SNPs Create Unique Opportunities for Post-Acute Providers with Cory Rutledge 906: Are You Issuing the Correct Notice of Non-Coverage? with Kim Conner 907: MINIBYTES: Administrator Insights with Karolee Alexander, Robert Rodè, Naomi Fluck & Matthew Wocken 908: Mental Health Crisis Services: What, When, How with Larraine Pierce 909: Gay and Gray: Strategies to Welcome LGBT Older Adults (Part 2) with Marsha Berry 910: Hospice and Assisted Living Staff: Who Is in Charge? (Part 2) with Lores Vlaminck 911: SNF/NF Compliance and Ethics Program with Ryan Burt & Mai Lee Yang 912: Vulnerable Adult Reporting—Managing Your Risk with Lynn Fossen

PRESENTING SPONSOR: CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

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All Audiences

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2018 NATIONAL QUALITY AWARD WINNERS

CONGRATULATIONS ...to the Care Providers of Minnesota members who received an American Health Care Association/National Center for Assisted Living quality award!

The AHCA/NCAL National Quality Awards Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the bronze, to silver, and then ultimately to the gold level.

Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlays their organizational priorities and goals. Silver awardees outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

Gold recipients represent an elite group by meeting all of

the demands of the Baldrige criteria, they demonstrate the achievement of high levels of performance over time in the areas of: leadership, strategic planning, customers, workforce, operations, and knowledge management.

This year, 22 Care Providers of Minnesota members were recipients of AHCA/NCAL’s 2018 Quality Awards—with 18 beginning their quality journey, and four more continuing on with their success.

Members are presented with their awards at the national AHCA/NCAL Convention & Expo. We will also celebrate their achievement at the Celebration of Caring Reception on Tuesday, November 13, 2018, at our convention.

SILVER AWARD– ACHIEVEMENT IN QUALITY

BRONZE AWARD– COMMITMENT TO QUALITY

Good Samaritan Society– Ambassador, New Hope Heritage Place of Roseville, Roseville St. Otto’s Care Center, Little Falls The Residence of North Ridge, New Hope

Benedictine Living Community of St Peter, St. Peter Birchwood Senior Living, Forest Lake Foley Nursing Center, Foley Fond du Lac Home Health Services, Cloquet Good Samaritan Society– Westbrook, Westbrook Good Samaritan Society– Inver Grove Heights, Inver Grove Heights Good Samaritan Society– Pipestone, Pipestone Good Samaritan Society– Stillwater, Stillwater Good Samaritan Society– Windom, Windom

Good Samaritan Society– Woodland, Brainerd Oak Terrace Assisted Living of North Mankato, North Mankato Oak Terrace Senior Housing of Jordan, Jordan Oak Terrace Senior Housing of Le Sueur, Le Sueur Providence Place, Minneapolis Ridge View Estates, Pipestone Riverside Assisted Living of Pillager, Pillager SilverCreek on Main, Maple Grove St. Anthony Health & Rehabilitation, St. Anthony

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 800 SERIES // WEDNESDAY, NOVEMBER 14 // 9:45–10:45 AM

801: Five Key Strategies to a Thriving ED/DON Relationship

805: DHS Cost Report and Audit Topics

A thriving relationship between the executive director and the director of nursing is imperative to a successful senior care facility. When this relationship is one of trust, growth, and respectful communication, it positively affects the culture up and down your organization. You will see financial gains by improving your number one asset and your greatest expense—your staff. Irmadene teaches you how to revive it and drive it to be the standard for all relationships.

Ms. Irmadene Hanson, CEO and Founder, Magnify Your Influence

Review issues that are found during the audit process, potential resolutions to audit issues, general guidelines of how to complete the cost report, and new language from the 2017 Minnesota Statutes relating to the cost report. General guidelines may include what the appropriate classification of costs based on Medicare and Medicaid principles are.

Presenters will cover what items are considered separately billable to other payor sources.

Ms. Shelly Jacobs, State Programs Administrator Principal, Aging, Nursing Facility Rates and Policy Division, Minnesota Department of Human Services Ms. Jane M. Gottwald, Human Services Program Representative 2, Minnesota Department of Human Services

802: Employee Wellbeing—It’s More Than Just Kale and CrossFit® The traditional employee wellness program offers a few educational sessions and challenges—usually focused around fitness and food. As stand-alone offerings, the result is usually mediocre, resulting in low participation, and attracts those who already care for themselves. Wellness efforts aren’t reaching those that need them most. Wellbeing is more than just food and fitness. A holistic approach that integrates career, social, physical, emotional, and financial leads to better outcomes.

Ms. Teri M. Erhardt, Wellbeing & Engagement Consultant, NFP Corporate Benefits

803: Mystic Kitchen Tour Mystic Lake offers several restaurants and catering services for thousands of meals. Lace up your walking shoes for a behind-the-scenes tour of the many kitchens—pastry, sushi, and catering to name a few—and how they create and deliver delicious meals.

Mystic Lake Center Staff

804: Senior Living Trends and the New Generation of Customers This session will focus on the aging demographic in the twin cities and the state of Minnesota and how those demographics will likely impact the expectations of baby boomers as they enter the senior living market. Senior living providers should be tailoring their service and amenity offerings to the baby boomer generation. There will also be discussion about senior housing affordability and how the market can address it.

Mr. Peter Baum, Senior Consultant, CliftonLarsonAllen LLP Ms. Cindy Schroer, Director, Market Research, CliftonLarsonAllen LLP

806: Urinary Tract Infections Urinary tract infections are common in long-term care residents. This session will describe symptomatic and asymptomatic UTIs including the issues of pyuria and resident presentation. The mythology of what a symptomatic UTI is will be discussed. Appropriate assessment and evaluation of UTIs will be covered using well-known criteria. Therapy and prevention will also be presented.

Dr. Robert G. Sonntag, MD, CMD, Geriatrician, Medical Director, Health Partners

807: Top K-Tags Under the 2012 Life Safety Code Learn about the most frequently cited K-Tags and have an opportunity to ask inspectors your Life Safety Code questions.

Mr. Tom Linhoff, Supervisor, Health Facility Fire Inspections, Minnesota State Fire Marshal Division, Health Care and Corrections Fire Inspections

808: PASRR Level II Mental Health Screening The federal Centers for Medicare and Medicaid Services (CMS) requires that people who have or may have a mental illness are carefully screened before they can be admitted to a Medicaid-certified nursing facility. This session will cover basic information about the reason behind the screenings (PASRR (OBRA) Level II Mental screening), information about the responsibilities for nursing facilities, and recent changes in the process.

Ms. Larraine Pierce, Mental Health Program Consultant, Minnesota Department of Human Services

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 800 SERIES // WEDNESDAY, NOVEMBER 14 // 9:45–10:45 AM

809: Gay and Gray: Strategies to Welcome LGBT Older Adults Research shows that LGBT older adults may not use services because they worry about how they will be treated by staff and their peers. But research also shows there are ways service providers can create welcoming spaces. In this session you will complete a supportive environment assessment to gauge your program’s readiness to welcome LGBT older adults. Using case studies from Minnesota care settings and your own stories, you will explore strategies to prepare your program for all older adults.

Ms. Marsha J. Berry, MA, CAEd, Director of Education, Training To Serve

810: Hospice and Assisted Living Staff: Who Is in Charge?

What “matters most” to many in assisted living is an opportunity to remain in their home, even until the end of life. The privacy of one’s own “home” has been declared by many to be the most desirable location at end of life. In order to accomplish this, collaboration of the home care staff, hospice provider, and the family has been proven to be an effective partnership. How do the regulatory requirements meld together to make this happen? Who is in charge? What are the barriers and opportunities?

Ms. Lores Vlaminck, RN, BSN, MA, CHPN, Nurse Consultant, Lores Consulting, LLC

811: OHFC Maltreatment Investigations and Progress Update The Minnesota Department of Health (MDH) and the Department of Human Services (DHS) engaged in an unprecedented interagency agreement in 2018 to fix the structural and systemic problems within the Office of Health Facility Complaints (OHFC) to ensure protections for Minnesota’s most vulnerable populations. OHFC investigates compliance of federal and state regulations, in addition to investigations of maltreatment including neglect, abuse, and financial exploitation as defined by MN State Statute 626.5572 in facilities licensed by MDH. Ms. Lindsey Krueger, Interim Assistant Director, Office of Health Facility Complaints, Minnesota Department of Health

812: SNFRM, SNF/NF PPR & Five-Star Readmission Measures Toolkit This exciting training will walk attendees through the various readmission measures now in effect for providers.

Implementing key processes to decrease the number of unnecessary readmissions to hospitals is critical to organizations’ success. This informational presentation will provide attendees with key strategies and clinical readiness steps to position their organizations for positive performance measure outcomes.

Ms. Lisa Thomson, BS, NHA, Chief Marketing and Strategy Officer, Pathway Health

813: Recruitment and Retention The words “staffing challenges” can be heard across senior care settings now and over the past few years. Although there are no easy answers, find out what one care center in north-central Minnesota has been doing to tackle this as a team effort. Using multiple disciplines and approaches, they are working hard to recruit new staff to senior care—and keep them here!

Ms. Kathleen M. Dobson, Vice President Senior Services, Lakewood Health System Ms. Katie Paine-Santos, ADON, Lakewood Health System Care Center Ms. Jennifer Dolezal, Resident Experience Specialist, Lakewood Health System Ms. Roxanne Hejhal, MBA, Director of Human Resources, Lakewood Health System Ms. Stacy Line, RN, BSN, Care Center Director of Nursing, Lakewood Health System Care Center Ms. Kerry Weappa, LPN, Lakewood Health System Care Center

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CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 900 SERIES // WEDNESDAY, NOVEMBER 14 // 11:00 AM–NOON

901: C. difficile Infections: Tracking, Prevention, and Management

905: SNPs Create Unique Opportunities for Post-Acute Providers

More than 100,000 C. difficile infections (CDI) develop among residents of US nursing facilities each year, making CDIs among the most serious healthcare complications that affect the nursing facility population. About 50 nursing facilities in Minnesota have been tracking CDI via a national database, contributing to the development of state and national benchmarks. These state and national data will be shared, as well as lessons learned regarding CDI tracking, prevention, and management.

Ms. Kristi Wergin, RN, BSN, CPHQ, Program Manager, Stratis Health Ms. Kathie Nichols, RN, BSN, CRRN, Nursing Home Liaison, Stratis Health

Special Needs Plans (SNPs) are coordinated care plans that fall within Medicare Advantage. Because of the unique components of these plans, some senior providers are establishing their own Medicare Advantage plan or acting as a contracted provider to be able to capture the payment transformation opportunities the SNP presents. The SNPs allow providers to position themselves as attractive options for insurers, other providers, and patients by developing capabilities to deliver high-quality care.

Mr. Cory R. Rutledge, CPA, Managing Principal of Industry, CliftonLarsonAllen LLP

902: Opioid Overuse and Drug Diversion in Post-Acute Care The session will walk organization leadership through an overview of the opiod crisis and how it affects post-acute care. In addition, participants will be provided with the key components of a drug diversion prevention system and corresponding investigation processes.

Ms. Leah M. Killian-Smith, BA, NHA, RHIA, Director of QA & Government Services, Pathway Health

903: Demystifying F686: Updates to the Pressure Ulcer/ Injury Tag This session will provide the major updates for the pressure ulcer/injury F-Tag, F686, giving participants the new surveyor guidance for this regulation. In addition, other tags closely associated with F686 that the surveyor will review during the survey process will be discussed.

Dr. Pamela Scarborough, PT, CWS, Director of Public Policy and Education, American Medical Technologies

904: Elderly Waiver Rates Evaluation and Adult Day Study Updates 2017 legislation required the Department of Human Services (DHS) to study new rate methodologies for Elderly Waiver and other related programs. A study of adult day services was also requested. A report on each study will be submitted to the Legislature in January 2019. This session will provide preliminary findings from these two, related studies, which are still underway. The session will also provide information about the implementation of new rates effective January 1, 2019.

Ms. Rachel Shands, MSW, Manager of HCBS Policy Integration, Minnesota Department of Human Services Mr. Peter Spuit, MSW, Rate-Setting Policy Consultant, Minnesota Department of Human Services

906: Are You Issuing the Correct Notice of Non-Coverage?

As of May 7, 2018, CMS required SNFs to issue a new SNF Advance Beneficiary Notice of Noncoverage (ABN). This session will discuss the new form, discuss what notices this form replaced, and the other forms that are still required.

Attendees will be walked through real-life scenarios and have the opportunity to ask questions.

Ms. Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc

907: MINIBYTES: ADMINISTRATOR INSIGHTS RoP Phase 3: Quick Tips Attend this MiniByte session to receive a general checklist and quick overview of the requirements for Phase 3 of the Requirements of Participation.

Ms. Karolee K. Alexander, RN, RAC-CT, Director of Clinical and Reimbursement Consulting, Pathway Health How to Talk with Surveyors This MiniByte session will cover and discuss strategies and best practices to use when you and your team successfully work with state and federal surveyors and investigators, including responding to various demands and inquiries.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè & Boxeth, LLC Assisted Living Service Plans 101 Gain step-by-step guidance on what needs to be included in a service plan, based on the Minnesota Statutes for comprehensive home care. Take home a free cheat sheet and audit tool!

Ms. Naomi Fluck, RN, Director of Community Based Services, Senior Care Solutions, Inc Understand the Drivers of Your Five-Star Rating Learn the basics of the SNF/NF Five-Star Quality Rating System—how the overall score is calculated, how the rating for each category is determined, and how often each category’s rating can change. Knowing how the five-star rating system works helps providers manage the overall star rating.

Mr. Matthew D. Wocken, CPA, Principal, CliftonLarsonAllen LLP

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

LEARNING SESSIONS // 900 SERIES // WEDNESDAY, NOVEMBER 14 // 11:00 AM–NOON

908: Mental Health Crisis Services: What, When, How

911: SNF/NF Compliance and Ethics Program

Minnesota supports mental health crisis services throughout the state. These services are available to anyone who is in the state at the time of their crisis. This session will explain what mental health crisis services are, when these services may be helpful, how to access those services, and how they may be valuable to you if you work with people who have mental illness and other disabilities.

Ms. Larraine Pierce, Mental Health Program Consultant, Minnesota Department of Human Services

This session offers an opportunity to learn about the new CMS Compliance and Ethics Program requirements.

Participants will walk through the required eight components, as well as, learn about the additional required components for those with five or more facilities.

Of particular focus will be how the Compliance and Ethics Program fits in with QAPI and facility assessment requirements.

Mr. Ryan J. Burt, Attorney, DeWitt Mackall Crounse & Moore SC Ms. Mai Lee Yang, Attorney, DeWitt Mackall Crounse & Moore SC

909: Gay and Gray: Strategies to Welcome LGBT Older Adults Research shows that LGBT older adults may not use services because they worry about how they will be treated by staff and their peers. But research also shows there are ways service providers can create welcoming spaces. In this session you will complete a supportive environment assessment to gauge your program’s readiness to welcome LGBT older adults. Using case studies from Minnesota care settings and your own stories, you will explore strategies to prepare your program for all older adults.

Ms. Marsha J. Berry, MA, CAEd, Director of Education, Training To Serve

912: Vulnerable Adult Reporting—Managing Your Risk Learn the how, when, and why of vulnerable adult reporting.

Bad things happen—it is how you manage through the process that counts. This session teaches those in leadership roles how to prevent an on-site investigation.

Ms. Lynn Fossen, RN, Clinical Director, Advanced Health Institute (AHI)

910: Hospice and Assisted Living Staff: Who Is in Charge?

What “matters most” to many in assisted living is an opportunity to remain in their home, even until the end of life. The privacy of one’s own “home” has been declared by many to be the most desirable location at end of life. In order to accomplish this, collaboration of the home care staff, hospice provider, and the family has been proven to be an effective partnership. How do the regulatory requirements meld together to make this happen? Who is in charge? What are the barriers and opportunities?

Ms. Lores Vlaminck, RN, BSN, MA, CHPN, Nurse Consultant, Lores Consulting, LLC

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

CHANGE MEANS OPPORTUNITY

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WEALTH ADVISORY | OUTSOURCING | AUDIT, TAX, AND CONSULTING Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor. ©2018 CliftonLarsonAllen LLP | 30-3204

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Care for people Not pests

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The most thorough pest solutions available • Cost-effective heat remediation allows residents back in their rooms quickly • Proactive bed bug inspections with highly trained scent-detection dogs Compliant and proactive • Clear documentation and communication through our electronic logbook • Full access to inspection reports and trending data in Guardian’s customer portal

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7/30/18 10:59 AM

CARE PROVIDERS OF MINNESOTA FOUNDATION // SILENT AUCTION

SILENT AUCTION VIEW AND BID ON SILENT AUCTION ITEMS!

Tuesday, November 13 // 7:30 AM–5:00 PM Pre-Function/Foyer A wide variety of silent auction items, along with lots of wine, will be available for your bidding pleasure. All proceeds from the auction directly benefit the Care Providers of Minnesota Foundation and support its scholarship and leadership programs.

Silent auction winners will be determined by 5:00 PM. Please pick up your items as you leave the Celebration of Caring Reception (see pg. 21 for more information)!

DID YOU KNOW...

Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year. Todate, approximately $466,500 have been awarded to Care Providers of Minnesota member employees to continue their education in the field of long-term care.

PREVIEW AUCTION ITEMS Download the convention app to preview silent auction items and plan your bidding: my.yapp.us/CPMCON18 App sponsored by Ideacom Mid-America CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

CARE PROVIDERS OF MINNESOTA FOUNDATION // LEADING4LIFE & SCHOLARSHIPS

LEADING4LIFE “Effective leaders empower others to make a difference in the world.”

Graduation & 10-year anniversary celebration: Tuesday, November 13 // 4:00–6:30 PM // Minnetonka Ballroom

The Foundation’s Leading4Life Fellowship Program began in 2009.

It brings together a diverse group of leaders to learn practical skills and to develop as effective leaders, both personally and professionally.

This year’s Leading4Life graduates will be recognized at the Celebration of Caring Reception, where we will also celebrate the 10-year anniversary of the program!

2018 GRADUATES Good Samaritan Society–Ambassador

Mikayla Holm Good Samaritan Society–Waconia

Drew Hood Oak Terrace Assisted Living of North Mankato Care Providers of Minnesota

Andrea Major Good Samaritan Society–Blackduck

René Racine Good Samaritan Society–Stillwater

Alyssa Renk Sugar Loaf Senior Living

Katie Shelander

Recipients recognized: Tuesday, November 13 // 4:00–6:30 PM // Minnetonka Ballroom

Over the past two decades, the Foundation has fostered the professional growth of hundreds of individuals by supporting their continuing education and growth through our scholarship programs. Information about applying for the next round of scholarships will be available in the spring of 2019.

2018 RECIPIENTS

Melissa Cyr

Cicci Laffey

SCHOLARSHIPS

Alexandria Bourdeaux

Sarah Kiczula

Oak Terrance Senior Living of Jordan

St. Crispin Living Community, Red Wing

Molly Christensen

Rachel Murphy

Good Samaritan Society–Battle Lake

Hillcrest Rehabilitation Center–Mankato

Natasha Curtis

Christine Okondo

Hillcrest Rehabilitation Center–Mankato

Benedictine Health Center at Innsbruck, New Brighton

Lisa Dailey Lakewood Health System Care Center, Staples

Anna Olinger

Lisa Grahek

Sofia Reno

St. Clare Living Community of Mora

Serenity Living Center, Dilworth

Janelle Hale

Tynessia Snoddy

Fond Du Lac Assisted Living, Cloquet

Clare Apartments, Minneapolis

Benjamin Junker

Scott Wilhelm

Barrett Care Center

Good Samaritan Society–Ambassador

Northwest Respiratory Services

Oak Terrace Senior Living of Gaylord

Kendra Willey Good Samaritan Society– Specialty Care Community

JOIN US AT THE CELEBRATION OF CARING RECEPTION!

TUESDAY, 4:00–6:30 PM MINNETONKA BALLROOM

CARE PROVIDERS OF MINNESOTA 70TH ANNUAL CONVENTION & EXPOSITION // #CPMCON18

Experienced, Expert Advice What you are looking for in a law firm.

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IMPROVING LIVES by DELIVERING SOLUTIONS for QUALITY CARE

NCAL is not only your voice in Washington, D.C.—they have the tools and resources to help you succeed!

Everything at your fingertips. FIND it at www.NCAL.org

The NCAL website features a wealth of information and resources, some of which is accessible only to members. Make sure to log on with your personalized credentials for unlimited access.

If anyone else at your organization needs their individual username and password, please have them contact update@ahca.org with their full facility contact information.

TAKE FULL ADVANTAGE of YOUR NATIONAL MEMBERSHIP • • • • • •

LTC Trend Track: access to our online data tool to help you compare your quality progress to your AL peers. ahcancalED: access to hundreds of resources and webinars through our exclusive online, learning system.

AHCA/NCAL Quality Award Program: achieve performance excellence while earning national recognition.

Preferred Provider Programs: cut costs on products and services you use every day!

AHCA/NCAL Conferences: Get new ideas, earn CEUs, and network with colleagues at any of our events.

Care Advocacy: Join our grassroots efforts to advocate for residents and contact members of Congress.

If you have questions, feel free to contact Jill Schewe, Director of Assisted Living, Housing & Home Care, 952-851-2484 or jschewe@careproviders.org

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Advanced Wireless Communications is a proud Business Partner and Silver Sponsor of Care Providers of Minnesota.

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You can Face Aging With a senior population that is about to double, Minnesota is beginning a transformation that will profoundly affect the way we all live. But in the face of this, let’s not lose sight of the fact that in life, growing old is exactly the point.

STAY INFORMED. Subscribe to the Face Aging MN newsfeed | www.faceagingmn.org

IN MEMORIAM & TRIBUTE TO VETERANS

In Memoriam Care Providers of Minnesota pays tribute to the many talented persons who have died this year. These individuals have helped to shape and enhance our profession, and their presence will be missed by all.

Please join us in honoring these friends and colleagues: David Lyle Brenne William J. Hargis David E. Meillier Helen Audrey Miller Katherine “Kay” Sonntag Our thoughts go out as well to the family, friends, and colleagues who have also experienced the death of a loved one this past year. (current as of August 24, 2018)

Thank you

to the men and women who are serving or have served in the military.

This year, Veterans Day is Sunday, November 11; observed on Monday, November 12. Veterans Day is an important day for showing appreciation to members of our military—past and present. If you’re looking for an appropriate way to honor veterans, here’s a list of suggestions to start you off: If you are a veteran, please let us know by wearing a veteran’s ribbon from our ribbon wall If you see someone wearing a veteran’s ribbon, please thank them for their service Donate. There are wonderful organizations that offer all manner of support, services, and appreciation for our service members including: National Veterans Foundation: nvf.org/veterans-donations Vietnam Veterans of America: vva.org/donate Disable American Veterans: dav.org Minneapolis VA Health Care System Voluntary/Community Resource Service: minneapolis.va.gov/giving

The Optum care model is now available to participating skilled nursing facilities in Minnesota.

Impact

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in your facility

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Elevates quality

Where the care model is active*

while reducing costs

60,000+ members

Improves

Nationwide*

census stability

26 states

Financial benefits

Plus the District of Columbia*

include quality incentives

OptumÂŽ works with skilled nursing facilities to provide an added layer of care for residents in participating health plans. Optum's advanced practice clinicians provide these long-term residents and their families with more effective care onsite reducing avoidable trips to the emergency room or hospital.

Let’s talk about a partnership in care. Visit us at Premium Booth #7 at the Care Providers of MN Convention to learn more.

Or you can call Molly Gagan at 952-205-2255.

* 2018 Plan Year, reporting as of June 2018

Š 2018 Optum. All rights reserved.

DO YOU HAVE THE WISDOM TO ACT? • STREAMLINE INTERVENTION. • IMPROVE OUTCOMES. • CREATE ACCOUNTABILITY.

Older adults can’t always recognize or articulate changes in their health. WISDOM2ACT, used in concert with Eldermark Point of Care, gives senior housing teams the tools they need to identify and track ADRs, UTIs and other health problems before they escalate. By enabling earlier intervention, WISDOM2ACT can help avoid costly transition events—keeping customers safe at home, enhancing staff accountability and improving your bottom line.

WISDOM2ACT ENABLES: Real-time communication from caregivers closest to residents Early and immediate response to changes in well-being The mitigation of potentially adverse resident transition events Early clinical interventions, especially in disease process management

CALL TODAY FOR A DEMO AND LEARN HOW TO EMPOWER YOUR TEAM WITH WISDOM2ACT.

(866) 833-2270 sales@eldermark.com | eldermark.com