Social Care and Support for Adults - The Somerset Directory 2016/17

Social Care and Support for Adults The Somerset Directory 2016/17

Sunset at Berrow

The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty.

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Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud

www.carechoices.co.uk

In association with

www.somerset.gov.uk

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Contents Welcome from Somerset County Council Regions covered by this Directory How can this Directory help?

What is the difference between care and support?

4 4 5 5

Where do I start?

5-8 6 Help and advice Independent advice and support 6 Wellbeing 7 Writing your support plan 8 9-11 Help for carers Compass Carers – the carers’ support service for Somerset 9 9 Carers’ assessments Carers’ information, support and counselling 10 Health and wellbeing Staying safe from falls The Silver Line

11-13 12 13

Support in the community The ‘Somerset You Can Do’ Service Somerset Active Living Home Improvement Agencies Leaving hospital Day time care and support Making life easier in your home Transport and travel Community support services

13-23 13 13 14 15 16 16 22 23

Care and support at home Home care Live-in care Home care agency checklist Home care providers

23-33 23 25 27 29

Housing with support, or care and support 38-39 Sheltered and retirement housing 38 38 Extra Care housing Pathways 38 Care homes Types of home Checking quality Choosing a care home Care homes checklist

39-44 39 41 41 43

To obtain extra copies of this Directory, free of charge, call us on 0300 123 2224.

Alternative formats

How can Somerset County Council help you? 45-47 Needs assessments 45 Care eligibility 46 Reablement 46 47 Occupational therapy assessment Paying for care Financial eligibility Paying for home care Paying for care homes Third party payments What happens to your home?

Running out of money NHS Continuing Healthcare Support for people who lack capacity

47-53 47 48 50 50 51 51 52 52

Specialist care Dementia care Residential dementia care checklist Mental health Learning disability Physical disability Coping with a sensory loss

53-55 53 54 55 55 55 55

Essential information 56-60 This Directory’s free helpline 56 How solicitors can help 56 Staying safe 57 57 Safeguarding vulnerable adults Making a complaint 59 The Registered Care Providers Association Ltd 60 Other initiatives ‘Tell Us Once’ service NHS 111 Healthwatch Somerset

60-61 60 61 61

Useful local and national contacts

62-67

Care homes listings (see map on page 4)

68-85

Index

86-90

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print.

The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Somerset County Council.

This Directory is available electronically at www.carechoices.co.uk.

There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Welcome from Somerset County Council Welcome to the 2016/17 edition of the Somerset Care and Support Directory. I hope you will find it valuable, if you want to know more about what support or care is available for yourself, or for a relative or friend. If you pay for your care and support services yourself or if the local authority contributes towards the cost (see page 47), this Directory will help you to find the care and support you need, that suits your circumstances.

Somerset County Council is committed to helping people maintain their independence and quality of life, where possible in their own home. As you know, local authorities such as ours continue to be under significant financial pressures, yet we still wish to assist people in achieving their ambitions. Making sure that the most vulnerable members of our communities are safe and well cared for still remains this Council’s highest priority. We know that deciding what care and support is best for you or someone you care for can be difficult.

One in ten people in the UK cares for friends or family members. We support unpaid carers in various ways, for example by providing training, links to support groups and by contributing towards short breaks (often called respite). Please see page 9 for more information about carer support.

We work closely with colleagues in our health services, registered care providers and the Care Quality Commission (the independent health and social care regulator) to raise the standards of care and support in Somerset. If you would like to tell us about your experience of using any of the services listed in this Directory, please phone us on: 0300 123 2224.

National and local policies about social care change every year, so please double check with us, or talk with an independent financial adviser before making any decisions that have financial implications for you or your family.

You can contact us on: 0300 123 2224 for information, advice and support or visit: www.somersetchoices.org.uk/ If it is appropriate, we can refer you to our own social care staff or the right partner organisation.

Stephen T Chandler Director of Adult Social Services Lead Commissioner Adults and Health Customer Contact: 0300 123 2224 Email: adults@somerset.gov.uk Web: www.somerset.gov.uk

Regions covered by this Directory West Somerset Care homes Care homes with nursing

68 68

Taunton Deane Care homes Care homes with nursing

69 71

Cheddar

Sedgemoor Care homes Care homes with nursing

73 77

South Somerset Care homes Care homes with nursing

78 81

Mendip Care homes Care homes with nursing

82 85

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BATH AND NORTH EAST SOMERSET

NORTH SOMERSET

Burnhamon-Sea Minehead

Dulverton

Glastonbury

Watchet

Bridgwater

Wiveliscombe

Frome Shepton Mallet

Street

Somerton

Taunton

Wellington DEVON

Wells

Wincanton

Yeovil Ilminster Chard

Crewkerne

DORSET

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How can this Directory help?

The first thing many people want to know is ‘Can the Council help me pay for care’? As a general rule, if you have over £23,250 in savings, no we can’t; if you have less than this and you meet the national eligibility criteria for care, we may be able to. This is explained in much more detail starting on page 47.

We know that many people and their carers, perhaps with a little support, can successfully live at home and enjoy their life to the full, often without help from the Council.

Our key principles are that we want people to remain in control of their lives, to remain independent and to have the opportunity to make their own choices about their care and support arrangements.

Many people, who in the past may have had a package of care to support them, with a little imagination, can often find other, more flexible and suitable ways to access help. This Directory covers some of these things, called ‘support in the community’, before moving onto the more wellknown services, such as home care and care homes.

These services too, are developing more ways to be flexible and tailored to what you need. The Directory

doesn’t list all the community support available in Somerset, but it may provide you with ideas, so that when you develop your support plan you can also research and find out what else is available locally.

Although we have laid out the Directory in a way to make it easy to follow, the things you need may be built up from each section, so that you end up with support that is tailored to you.

What is the difference between care and support?

In this Directory, ‘care’ is used to describe any service that helps you with your personal care, for example, helping you to get up, washed and dressed in the morning.

‘Support’ is anything provided to you that doesn’t include personal care, for example, domestic cleaning,

shopping and attending community groups. Of course, some people need a mixture of both of these things.

It may be that you arrange what you need yourself, or that you ask us to help you. The important thing is that you have the right information to make your own choices.

Where do I start?

The information in this Directory is designed so that you can find solutions for yourself, if you wish to, or you can ask us for help and advice if you need it.

The best way to identify what care and support you need is by writing a list of the things you are finding more difficult to do. To help you do this, on page 8

there is a blank ‘support plan’ that you can complete if you wish. Firstly, write down the things you are finding difficult to do, then, by reading the Directory you can start to come up with solutions that you can write in the boxes: things you can do for yourself, things you can ask others to help you with, or things you would like to talk to us about.

Visit www.carechoices.co.uk for further assistance with your search for care

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Help and advice If you need help and advice about support that is available to help you remain independent, or advice about care services or support for carers, this Directory is for you.

There is a wide range of services available to people across the county. Many of these can help make life easier and support you to stay healthy, active and independent.

For further information or advice about these services, we recommend that you look on our information and services website: www.somersetchoices.org.uk You can also visit our website: www.somerset.gov.uk

or you can phone us on: 0300 123 2224 for information or to request an assessment of your needs. Phone lines are open from 8am to 6pm Monday to Friday, and from 9am to 4pm on Saturdays.

Independent advice and support Advocacy We understand that you may be making important changes to the way you live and need all the best information and help to ensure the decisions you make are right for you.

Advocacy is when someone helps another person to understand something and to be heard.

Understanding the care and support system can often be daunting, especially if you have no one to talk things through with. An advocate may be able to explain how some of the complex processes work and what the possibilities are for you.

An advocate can help you tell other people what your needs or wishes are. They will support you to speak for yourself whenever possible, but they can speak for you if you want them to.

If we think you would benefit from the support that an advocate can provide and you have no one else available to you who can do this, such as a family member of friend, we will ask an advocate to become involved.

In Somerset, our independent advocacy service is provided by SWAN advocacy.

Swan Advocacy Somerset office, Hi-point, Thomas Street, Taunton TA2 6HB Phone: 0333 344 7928 Email: Somerset@swanadvocacy.org.uk Web: www.somerset-ias.org.uk Independent financial advice Although we have lots of information available to help you, we always recommend that you talk to someone completely independent about money matters, particularly if you are thinking of moving into a care home, and especially if you own a property.

Remember, any financial adviser who recommends investing your money against specific financial products must be regulated by the Financial Conduct Authority (FCA). Visit: www.fca.org.uk for more information.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Independent advice and support continued There are many organisations that you can speak to and talk things through with.

The Money Advice Service offers information on paying for care or the option to speak to an online adviser. You can phone them on: 0800 138 7777 or visit: www.moneyadviceservice.org.uk The Society of Later Life Advisers can help you find advice on how to make financial plans for care in your old age. You can phone them on: 0333 202 0454, or use the website: www.societyoflaterlifeadvisers. co.uk to search for a regulated financial adviser in your area.

Find Me Good Care is a website of the Social Care Institute for Excellence. It has advice on all aspects of planning and funding social care. Visit: www.scie.org.uk/findmegoodcare Age UK has a good website with advice for older people and those planning for their later years. Visit: www.ageuk.org.uk or phone them on: 0800 169 6565.

Carers UK has a website resource of advice for carers.

Visit: www.carersuk.org or phone them on: 0808 808 7777.

The Care Act 2014 New legislation for social care was introduced in April 2015. The Care Act has revised some areas of social care, making them clearer, and has introduced new requirements.

If you would like to find out more, please look on: www.gov.uk and search ‘Care Act’ for some useful factsheets.

Wellbeing A major element of the Care Act is wellbeing. If you contact us, we must have your wellbeing at the heart of everything we do, whether you are talking with a call adviser, with a social worker about your care needs or when we help you to write your care and support plan.

What is wellbeing?

‘Wellbeing’ is a broad concept; it relates to a person’s: • personal dignity (including being treated with respect); • physical and mental health, and emotional wellbeing; • protection from abuse and neglect; • control over day-to-day life (including how care and support is provided); • participation in work, education, training or recreation; • social and economic wellbeing; • domestic, family and personal life;

• suitability of living accommodation; and • contribution to society.

For more information on health and wellbeing see page 11.

Visit www.carechoices.co.uk for further assistance with your search for care

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Writing your support plan By completing your support plan you may find it helps to identify what you need. Then, browsing this Directory as well as researching what’s available where you live, may help you find solutions. It is very similar to what we would use during an assessment. Obviously, you may prefer to miss this section and just read on.

1. I n this section, list the things you are finding more difficult to do, or feel you would like more support to do. This could be one thing, or lots of things – try to list all the things that are important to you.

2. In this section, write down the things you may already have in place to help you, or other solutions that you could arrange for yourself.

3. In this section, write down the help and support that you think others could provide for you, for example, a friend or family member, or your local community group.

4. In this section, write down the things that you think the council could help you with.

If there is something you’ve written down that you can’t find a solution for, please contact us on: 0300 123 2224.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Help for carers According to Carers UK, one in ten people in the UK cares for friends or family members. We are committed to supporting carers who carry out a valuable role to the person they care for. It is estimated there are over 50,000 carers in Somerset. Many do not realise that they are a carer, or think of themselves as a carer, and do not know that there is a range of services and information available to them.

Who is a carer?

A carer is somebody who provides necessary support to a family member, partner or friend who needs help because of their age, physical or mental illness, or disability. This would not usually include someone paid or employed to carry out that role, or someone who is a volunteer.

Compass Carers – the carers’ support service for Somerset Somerset County Council and the Somerset Clinical Commissioning Group jointly fund a support service with Compass Disability Services, a Somerset based user-led organisation, to deliver a countywide support service for carers. This service is called Compass Carers. The service is for carers of all ages who care for people with any condition. It doesn’t matter how long they spend in their caring role.

The aim of the service is to support carers, to offer individual support so that they can maintain their caring role and also have a life outside of caring.

Compass Carers has experienced staff, including: • office-based staff who co-ordinate the team and man the advice/information/support phone line; • carers’ Support Workers who liaise with GP surgeries; and • carers’ champions who liaise with, and help establish, carer support groups and who visit carers to help establish and monitor a support plan.

The service also recruits and trains volunteers who provide a telephone support service called ‘Talk

and Support’.

The volunteers can provide the emotional and practical support that most carers need to keep them going. Every carer is an individual. This service will listen to the carer and help them identify the things that are important to them and how to achieve those things. Whether it is to do with family, finances, employment, isolation or having a break, they can work with carers to help find solutions.

Unpaid carers can contact Compass Carers for: • emotional support; • information in various formats to suit their needs; • advice on how to get help or information; • access to local carers’ support groups; or • someone to come to visit them.

Phone: 01823 255911, Monday to Friday, 9am to 5pm; there is also an out-of-hours answerphone.

Email: info@compasscarers.org.uk Web: www.compasscarers.org.uk

Carers’ assessments All carers are entitled to an assessment, even if the person they look after doesn’t have help or funding from us. The assessment will find out if, through the provision of additional care and support, it will help the carer in their caring role. We may pay for some support if the carer is eligible.

How does my carer apply for a carer’s assessment?

If you would like more information, or to arrange an

assessment, ask your social care worker or phone us on: 0300 123 2224.

When a carer contacts us, we will first talk with them to understand their situation. We may suggest they talk with Compass Carers, or we may be able to give them some advice and information straight away over the phone. This may be followed up by a member of the social care team arranging to meet with the carer and, if they wish, the person they

Visit www.carechoices.co.uk for further assistance with your search for care

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Carers’ assessments continued care for, to give the carer more advice. This is called a ‘needs assessment’. If a carer’s assessment shows that support for either the carer or the person they care for is needed, then we will tell the carer how to arrange this, or help to arrange this if they would like us to.

Do carers have to be assessed?

Carers do not have to have a carer’s assessment. The person they care for, following their own assessment, will still receive our support if they are eligible.

What happens next?

Carers who provide regular and substantial care to a relative or friend, and are not paid for it, may be eligible to support from us. If we can help, we will write a care and support plan for the carer, or, if they prefer, a joint support plan for both them and the person they care for, taking into account their needs as a carer.

The care and support plan explains what support will be arranged and who will provide it. If a carer’s needs are eligible, we may provide them with a personal budget. They can decide to either have the money so they can buy the support themselves, or we can work with the carer to arrange the support they choose. Alternatively, we may increase the personal budget of the person they care for to provide replacement care.

What if the carer is not eligible?

If a carer is not eligible for services, we can still provide information and advice and put them in touch with other carer support organisations, such as Compass Carers. You can find information about other support available on our website: www.somerset.gov.uk/ carers or by phoning us on: 0300 123 2224.

How will a carer know if they are eligible?

The Care Act says carers may be eligible for help if: • their need for support results from providing necessary care for an adult; and • they need support to achieve outcomes in one or more areas of life listed below: • carrying out any caring responsibilities the carer has for a child; • providing support to other people to whom the carer provides care; • maintaining a habitable home environment; • managing and maintaining nutrition; • developing and maintaining family or other personal relationships; • engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community; • engaging in recreational activities; and • failure to achieve these outcomes would result in a significant impact on the carer’s wellbeing (please see the definition of wellbeing on page 17).

Carers’ information, support and counselling Carers’ information On the carers’ page of our website: www.somerset. gov.uk/carers there is a list of information sheets. They can be viewed online, saved or printed. They help to explain who a carer is and some of the things carers might have to deal with in their caring role, as well as giving advice about what support is available and the services we can provide for carers in Somerset. If you would like us to send you copies of these publications, please phone us on: 0300 123 2224.

Opportunities for carers There are many learning and training opportunities available to carers. These can be designed to help

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with the caring situation, for example, basic first aid, maintaining personal wellbeing, and other opportunities that offer personal development. Phone us on: 0300 123 2224 to find out more.

Supporting someone with a mental health condition Carers’ Assessment Workers are based in community mental health teams. They specialise in assessing the needs of carers who care for someone with mental health issues and can advise carers about: • inpatient services; • outpatient services; • day services; • residential care and short breaks; and

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Carers’ information, support and counselling continued • contacting social workers and community psychiatric nurses.

Residential short breaks make it possible for the person being cared for to spend time away in a care home.

Carers’ champions A member of staff in most GP surgeries in Somerset has been appointed as a carers’ champion. They can register people as carers on the Carers’ Register. This will alert a GP that the person is a carer when they attend an appointment and may also help carers to access preferential appointment times and carer health checks. The carers’ champion can provide information about where to go to find out more about carers’ services.

We also have a ‘Take a Break’ scheme. Following an assessment, instead of a carer having their breaks arranged in advance, the carer can contact us to arrange their break when they need it.

Breaks for carers There are different ways of getting a break from caring, anything from a few hours to a few weeks depending on what is right for the carer and the person they care for.

Home care services may be able to provide carers and the person they care for with support at home to help with personal care and essential tasks. See page 29 for a list of agencies.

Short breaks can be arranged to help meet a carer’s needs, as well as those of the person they care for, as part of an agreed care and support plan.

The sitting service can help a carer take a short break with peace of mind. This service provides fully-trained staff who can go into a carer’s home or take the person being cared for out, and is not part of the Care at Home Service.

There may be a charge for some of the short break services. A social care worker will be able to provide more information, or you can phone us on: 0300 123 2224.

Young carers We have Young Carers Co-ordinators who: • identify and support young people (18 years old and younger) with caring responsibilities in their family; • promote recognition and awareness of their needs and achievements; and • work alongside other agencies to develop schemes and services which support young carers.

They provide information, advice and support, including: • answering questions and giving advice; • carrying out an assessment of young carers’ needs; • speaking up for young carers so that ideas and needs are heard; • introducing young carers to one another; and • organising groups and activities for fun and having a break away from home.

You can find out more about the Young Carers Co-ordinators by phoning: 0300 123 2224.

Health and wellbeing Factors which influence our health and wellbeing are often diverse and our physical and emotional health are closely linked. As we get older we recognise how important it is to make sure we can access support for emotional and mental wellbeing as well as physical health issues to help us enjoy life in our later years.

We can all make small changes to our diet and lifestyle which will help improve our physical and

mental health. For example, you can reduce your risk of long-term health conditions, such heart disease, strokes, cancer or diabetes by making healthier choices.

Things that can influence health and wellbeing include: • spotting signs and symptoms of illnesses; • staying active; • keeping a healthy weight;

Visit www.carechoices.co.uk for further assistance with your search for care

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Health and wellbeing continued • getting out and about; • spending time with others; • keeping your mind stimulated; • staying warm; • having an adequate level of income; • having a healthy diet; and • staying safe from falls.

Information on all of these is available on the Somerset Choices website: www.somersetchoices. org.uk and services are in place across Somerset to help address needs you might have, phone us on: 0300 123 2224 for details.

We know that keeping active as we get older is really important for our physical and mental health, so visit the Zing website: www.zingsomerset.co.uk which has lots of information about activity opportunities

across Somerset, including activities for people who are less mobile.

Some of us may become concerned about our memory as we get older and may notice our memory is less reliable. This doesn’t always mean we have dementia, there can be other reasons such as stress and some health conditions which effect memory.

If you are concerned about your memory or the memory of someone you are close to, there is lots of information and support available. To start with, visit your GP to discuss your concerns. If you are diagnosed with dementia, the Dementia Somerset website: www.dementiasomerset.org.uk provides useful information and details of various services, including those from Alzheimer’s Society in Somerset, as well as support for carers. Remember, it is possible to live well with dementia. See page 53 for more information.

Staying safe from falls Staying steady on our feet becomes more important as we get older, and staying physically active can help reduce our risk of falls.

the main source of vitamin D. If you are concerned, talk to your GP, you may benefit from a medicine to make your bones stronger.

As part of ageing, you may develop health conditions that can lead to you being at risk of falls. Muscles can become weaker and eyesight and hearing may decline; we may also lose confidence, which affects how active we are. We may suffer from chronic illnesses and have to take medication which can contribute to the risk of falling. Also, our bones become weaker and we can develop osteoporosis (where our bones become more fragile). To keep bones strong, include lots of calcium and vitamin D in your diet and aim to have 15 minutes of sun a day on your skin during the summer months, without sunscreen and taking care not to burn, as sunlight is

Other factors, such as wearing badly fitting or worn shoes, foot problems and things in the home such as loose rugs, trailing wires and other trip hazards can all make falls more likely.

If you are worried about your balance or have had a fall, speak to us, your GP or one of the Somerset Partnership rehabilitation teams, so the reasons for your fall can be identified. This might include a falls assessment and recommendation to attend a Balance and Safety class at your local community hospital.

If you are unable to get to your local community hospital, a physiotherapist may be able to set up an activity plan with you at home. Also consider a community alarm (Lifeline), see page 17.

If you do fall and break a bone, you may find that you won’t be able to cope with living in your own home. It makes sense to do all you can to reduce your risk now.

We really want people in Somerset to stay as well and independent as possible so that you enjoy life in your later years.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The Silver Line The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year.

Specially trained helpline staff can: • offer information, friendship and advice; • link callers to local groups and services;

• offer regular befriending calls; and • protect and support those who are suffering abuse and neglect.

Tel: 0800 470 8090 Web: www.thesilverline.org.uk

Support in the community There are lots of things going on in your local community that could help you to remain living independently in your own home. These include: • various groups that meet to provide companionship; they may even arrange for someone to collect you to take you to group meetings; • pubs that provide meals, usually at great value; • befriending schemes, where volunteers can come and visit you at home or accompany you if you would like to go out; and

• organisations that can help you with some domestic tasks, such as cleaning, shopping, gardening, or simple repairs to your property.

These are simple but important things that can help you feel safe and give you peace of mind.

You can also look on our information and services website to explore lots more community support available in your area: www.somersetchoices.org.uk

The ‘Somerset You Can Do’ Service The ‘Somerset You Can Do’ Service is supported by Somerset County Council. If you would like to find out about what community support is available in your area, you can contact the free information service, which can: • put you in touch with organisations and groups in your community that are there to help you; • provide you with information on local community organisations you might like to join; • help you to get the information you need if you have sensory loss or other disabilities; • help you with your skills, development and learning; • put you in touch with Village Agents, who are recruited by the Community Council for Somerset to provide people in Somerset’s rural communities with easier access to information services; • tell you about getting practical help at home; and

• give you information about equipment you could hire or buy to help you live independently at home.

As well as the information service, ‘Somerset You Can Do’ also provides a volunteering service that supports and recruits people who want to volunteer to support others. There is also a community development service.

This supports groups and organisations to become established and helps to improve the community support they offer by making it more accessible.

Tel: 01278 664180, Monday to Thursday, 10am to 4pm, and Friday, 10am to 1pm Text: 07770 465433 Email: enquiries@somersetyoucando.org Web: www.somersetyoucando.org

Somerset Active Living There is a thriving Active Living network with over 120 community groups, clubs and organisations across Somerset. They offer the opportunity for

people to come together, enjoy the company of others and develop new friendships and social circles. >>

Visit www.carechoices.co.uk for further assistance with your search for care

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Somerset Active Living continued >> Each centre is unique and offers a varied programme of activities to suit most needs, such as light exercise, developing and learning new skills and knowledge, access to advice, information on looking after your health and wellbeing whilst having fun at the same time.

They run on different days and times of the week, some offering lunches. Find a group near you on the Somerset Choices website: www.somersetchoices.org.uk

The Somerset You Can Do service also provides support to the Active Living network across Somerset.

You can also contact Somerset You can Do’s Older People and Active Living Service Tel: 01278 664180 Email: enquiries@somersetyoucando.org Web: www.somersetyoucando.weebly.com/ older-peoples-service-and-active-living

Home Improvement Agencies (HIAs) Somerset ‘My Home, My Life’ is a partnership contract between Millbrook Healthcare, which provides a Community Equipment Service (CES), and Aster Living, which provides a HIA Service. This contract is delivered to Somerset residents using a unique joined-up approach to help people live as safely and independently as possible in the home of their choice.

Aster Living is the preferred provider of HIA services for Somerset. They are funded by the Council, the district councils and NHS Somerset to help you arrange a major adaptation to your home if you need it.

They can provide technical services, such as drawing plans and getting quotations for work. They work with occupational therapists in Adult Social Services and the district councils to make sure the work progresses smoothly. They keep lists of reliable contractors, who can provide a quality service and make sure that everything is as it should be when the work is finished.

They can help you to complete the works privately if you are not eligible for funding under the Disabled Facilities Grant (DFG) means test.

For more information about the HIA services provided

by Aster Living, please phone: 0333 400 8299.

It also provides a subsidised handyperson service called ‘Handihelp’ which can help you with small repairs, maintenance and minor adaptations (not funded by us). A charge is made for this service which is subsidised by the local authority, keeping costs reasonable. The service will provide a quotation if you ask for one. Staff also carry out free home safety checks when they visit.

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Handihelp is also available as a home from hospital discharge service if you need minor repairs and adaptations to your home to make sure that your move back is safe. Some parts of this service may be provided at no cost to you.

For more information about the Handihelp service, or to book an appointment, please phone: 0333 400 8299 or email: handihelp@asterliving.co.uk You can look on its website: www.asterliving.co.uk/ adapting-your-home/handihelp or you can get more information by phoning us on: 0300 123 2224.

Note: If you are registered disabled with Adult Social Care Services, you will be exempt from paying VAT on certain types of works to adapt your home* or on equipment bought specifically to meet your disability needs. *You should be given a form to claim VAT relief when you buy your equipment or adaptations. Information on VAT relief for disabled people can be found at: www.gov.uk/financial-help-disabled/vat-relief

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Leaving hospital If you, your carer, family or hospital staff feel that you will need extra support when you leave hospital, you can ask us to carry out an assessment while you are in hospital or before you go into hospital if you are waiting for an operation. See page 45 for an explanation of what an assessment is.

A social care worker will agree a discharge or care plan with you, which tells you what help and support will be arranged for you when you return home. This makes sure that you can leave hospital safely, as soon as you no longer need hospital care. Someone from the local social care team will contact you after you have returned home to check that the care plan is still right for you. The help may be increased or reduced depending on how you are progressing. The aim is to provide the right short-term help to allow you to recover your independence.

Red Cross Home from Hospital service The Home from Hospital service helps many people each year to go back home after a stay in hospital. The service can give short-term practical and emotional support to help you get your confidence back and live independently.

Help can be provided by: • taking you home and helping you to settle in; • assisting you with shopping; • collecting prescriptions and pensions; and • offering companionship.

Trained volunteers from the British Red Cross provide

this free short-term service.

You can contact the Home from Hospital coordinator by phoning: 01823 273707 or writing to: Home from Hospital, British Red Cross, Red Cross House, Livingstone Way, Taunton TA2 6BD For the Medical Equipment Loan Service, please phone: 01823 273 746.

You can find more information about these services on the Red Cross website: www.redcross.org.uk Aster Home from Hospital service Aster also offers a Home from Hospital service. If possible, someone will visit you in hospital before you go home. But, they can come to see you at your home if you prefer or if there isn’t enough time before you go home. They’ll talk to you and find out what your needs are and agree with you how they can help.

They can do lots of things to help you, for example: • get your home ready for when you come back; • arrange for minor house repairs to be done if they’re needed; • give you a Telecare alarm free for up to six weeks; and • provide information and arrange minor adaptations to your home to help you, for example, grab rails.

For more information about the Home from Hospital service, and their other services, please look on their website: www.asterliving.co.uk or phone: 0333 400 8299.

Day time care and support Day time care and support can be a made up of a variety of activities, designed to help people who live in their own home but who need help to get out and about.

Activities are often run in the community, from a local residential or nursing home, to an activity group in a local hall or housing scheme. Care and support is available in a way that encourages and enables people to remain as independent as possible by helping them to maintain and improve their wellbeing.

There are many day time activities that can also allow

carers to have a break.

Check with your local care homes and home care agencies to see if they run this service, or, if you qualify, your social care worker can book the service for you, or you can book it yourself if you have a Direct Payment (explained on page 48). This service does not include an overnight stay.

The Somerset Choices website gives lots of information about what’s going on in your community. Visit: www.somersetchoices.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

15

Making life easier in your home Meals There are organisations in Somerset that, for a fee, offer a variety of different meals. Often this is by providing you with a frozen meal that you can warm up and eat when you choose.

Somerset Community Meals service Somerset Community Meals service is for older people and people with disabilities who we agree need help to make sure they have regular cooked meals.

This is provided at a discounted rate from a menu

by Wiltshire Farm Foods. There are also some more expensive meals that you can buy if you want to.

The Meals at Home service delivers frozen meals to you every two weeks. The frozen meals must be kept in a freezer and can be reheated in a microwave, oven or special steamer. This means that you can choose what you eat and when you eat it and can have a cooked meal every day. Your dietary, religious or ethnic needs can be catered for.

If you need to borrow any of this equipment from

Wiltshire Farm Foods there is no charge for this, as long as you place the minimum order of ten meals every two weeks.

If you need help to get your meal ready or to eat it, this can be arranged after an assessment of your needs. You may have to pay for this; the amount will depend on your circumstances.

You can still have frozen meals without being assessed by us. Wiltshire Farm Foods is a private company that provides a service to many parts of the country. You can buy meals from them privately but this won’t be at a discounted rate. You can find out more about Wiltshire Farm Foods by phoning them on: 01225 776793.

Equipment There is a wide range of equipment available that can easily be used in the home to make life easier and help you remain independent. This could be a stair rail, raised toilet seating, equipment to help in the bath or shower, items to help you prepare and eat food and drink, loop systems to support hearing, or magnifiers

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

16

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier in your home continued to support reading. They allow you to continue: • moving around your home; • getting in and out of a chair or bed; • getting in and out of the bath or shower; • preparing food and drinks; • reading bills and correspondence; • reaching the front door; or • carrying out parenting tasks.

There are many other products available to support more vulnerable people to live as independently as possible at home for longer. The aim is to give people more choice and control over how they live their lives.

These products are often known as ‘Telecare’.

Telecare can prompt, remind and inform people and their carers about things in daily life which need to be done, such as taking their medicines on time. It can alert a family member or carer that a person has got out of bed at night and needs assistance. Or it may alert a monitoring centre that something has happened and appropriate action should be taken.

How to get equipment Equipment for short-term loan is available through the British Red Cross loans service and is ideal if you need some equipment temporarily, for example, while a disabled relative is on holiday with you or to try out before you buy. You can phone them on: 01823 273746 or visit: www.redcross.org.uk for further details.

Sometimes, someone from the occupational therapy team may need to come and see you at home to make sure you get the best advice. They will also need to visit you if you need adaptations to your home.

Please see ‘Home Improvement Agencies’ on page 14.

Community Alarm services In Somerset, Community Alarm services are available through district councils. See page 67 for contact details. They can provide a device that sits between the phone and its socket point, and an alert button that you wear. By pressing the button, an alert is directed to a call centre that will respond instantly. The centre can speak to you even if you are not near the phone, but this will only happen when the button is pressed.

There is also a website called AskSARA that you can use to see what equipment is available. Visit: www.asksara.dlf.org.uk

If we are supporting you to go home following a period in hospital, we will pay for you to use the Community Alarm service for up to six weeks. You will be asked to pay for the service if you want to use it for longer than six weeks. The right equipment and assistive technology can make all the difference to feeling safe and getting your confidence back after an illness or accident. Phone us on: 0300 123 2224 for information or to ask for an assessment. We can advise you about how to contact these services and also send you a leaflet to help you choose.

You can buy some equipment that might help you from local shops that specialise in disability equipment. There are also some local voluntary organisations and private providers that sell equipment. We can tell you more about this if you contact us. The Somerset Choices website gives lots of information about equipment available locally: www.somersetchoices.org.uk

Advice from an independent occupational therapist If you would like advice from an occupational therapist, you can visit one of the Independent Living Centres, where you will be able to try out equipment and get advice about what to buy. Or, you could ask a private occupational therapist, who can come and see you in your own home.

If you would like someone from social care to talk to you about what could help you, please phone us on: 0300 123 2224.

The British Association of Occupational Therapists has a dedicated list of private occupational therapists. For more information, visit www.cotss-ip.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

17

Making life easier in your home continued In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • B uy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• B uy a new chair – get professional

help to make sure the height is right

• Take regular, gentle exercise OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

18

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

air-conditioning

• Install new windows

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier in your home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any

electrical blanket safety concerns

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

Difficult to reach all of your body

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

• Ask your pharmacist for an easy to

open bottle • Keep a note when you have taken a tablet

•G et a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

GETTING DRESSED

horn; elastic shoe laces; dressing stick; button hook; stocking aids • C ontact n (see key below) regarding an assessment of needs

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS Opening bottles Remembering to take tablets

READING THE TIME Seeing the clock to tell the time

 Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care

19

Making life easier in your home continued In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

surfaces • Buy an Easi-Reacher or Handi-Reacher

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • C ontact n (see key below) regarding an

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

Washing machine is too high or too low Putting up ironing board

assessment of needs

 Customer Contact: 0300 123 2224

20

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making life easier in your home continued In the bathroom

Grab rail

Shower board 5

Toilet seat and support frame

Tap turners

Long-handled sponges

Raised toilet seat

COMPLEX SOLUTIONS

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact n (see key below) regarding an

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • C onsider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

assessment of needs

support frame

• Install a flush lever extension • C ontact n (see key below) regarding an assessment of needs

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see key below) regarding an assessment of needs

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

 Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care

21

Transport and travel There is a wide range of community and accessible transport services available to people living in Somerset whose needs are not met by conventional public transport. These range from the ‘SLINKY’ demand responsive transport service funded by Somerset County Council to community transport and community car schemes. The schemes offer a mix of vehicles from accessible minibuses to cars driven by volunteers, with availability varying depending on where you live.

Community Transport and Community Car Schemes These provide transport for individuals or groups using a range of vehicles from minibuses with disabled access to cars driven by volunteers. Charges will vary depending on which service or scheme is used, with discounts available for concessionary bus pass holders.

For details of your local Community Transport or Community Car Scheme, visit: www.somerset.gov. uk/communitytransport or phone: 0300 123 2224.

SLINKY transport services An accessible, demand responsive, door-to-door bus service that can be used for everything from health appointments to shopping trips. A number of SLINKY services operate in different parts of Somerset, all offering free travel to concessionary bus pass holders.

To find out how to contact your local SLINKY service, visit: www.somerset.gov.uk/slinky or phone: 0300 123 2224.

Concessionary Bus Passes Provide free bus travel, subject to certain time restrictions, to anyone of pensionable age, or who

is eligible because of a disability. You can find more information and a copy of the application form by visiting: www.somerset.gov.uk/concessionary or by phoning: 0300 123 2224.

We subsidise some bus services in Somerset. For information about services and timetables, phone Traveline on: 0871 200 2233.

Blue Badges A Blue Badge helps people with severe walking difficulties who travel as drivers or passengers to park close to their destination in on-street parking and some car parks. The scheme is also for people who are severely sight impaired.

The charge for a Blue Badge is £10.

You can check your eligibility and apply for a Blue Badge at: www.gov.uk/apply-blue-badge We will need information about you to decide whether you are eligible.

You may need to see one of our occupational therapists so that they can assess the difficulty you have with walking.

Get an online assessment You can get a badge following the assessment if you: • have a permanent disability that means you can’t walk or have considerable difficulty walking; • have a severe disability in both your arms, drive regularly and have considerable difficulty operating parking meters and ticket machines; or • are a child under the age of three who needs medical equipment with you at all times that cannot easily be transported, or if you are affected by unstable medical conditions and may require emergency treatment.

22

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Community support services Library services Somerset libraries offer a range of services, including reading for everyone, basic computer skills training, free computer use and Wi-Fi in a network of 34 libraries across the county. Talking books are available in many libraries and may be accessed free of charge by people who are blind, partially-sighted, dyslexic or unable to hold printed books. There are special collections of books to help manage health and wellbeing through recommended self-help books – including dementia, mental health and autism collections.

Library members can also download e-audio books and e-books from: www.librarieswest.org.uk Libraries host a range of events, from knit and natter, craft activities and poetry sessions to reading groups and family history events – you can find out more at your local library.

Home Library Service Provided by the Royal Voluntary Service (RVS), this is a free service for people who cannot visit a library themselves or for people in long term care. RVS volunteers will support you to choose your books and other library resources and deliver these to your home.

Phone: 0300 123 2224 to register for the Home Library Service or fill in an application form, which is available from libraries and the Somerset County Council website: www.somerset.gov.uk

Mobile Libraries These support people in isolated communities by providing a selection of books and library resources.

The mobile library will visit a number of communities during the day, and some stops are linked to local schools. To find out where the mobile library stops, please go to: www.somerset.gov.uk/libraries-andheritage/libraries-facilities/mobile-libraries or phone Somerset Direct on: 0300 123 2224.

Learning and Training Somerset Skills and Learning provides a wide range of courses for people of all ages, whether you want to get a qualification, exercise your mind and body or discover a new pastime. These include everything from Nordic walking and fly fishing, to courses to develop caring skills, such as listening and counselling, and dementia care.

For more information, phone: 0330 332 7997 or visit: www.sslcic.co.uk where you can search for courses or download a brochure.

Somerset Choices There are many more community support services that may be right for you. Obviously, we can’t list them all in this directory. If you have time, please look on the Somerset Choices website, which is the community services database for Somerset. It has a simple search facility to help you as you explore the website.

Visit: www.somersetchoices.org.uk

Care and support at home Home care Before you decide you need home care you should consider and seek advice about equipment and adaptations, see page 16. This may reduce, or even remove your need for home care.

Home care services provide help with daily activities, such as cleaning and shopping, and personal care, including getting in and out of bed, washing, dressing and using the toilet. For people with additional needs, specially trained staff are available. Sometimes, with

the right help, many people are able to recover their independence and need no further help.

If you are frail, have been ill, or have just come out of hospital, the short-term support of a home care worker could be welcome. Also known as domiciliary care or care at home, it is available to anyone, but is particularly aimed at older people or people of any age with a physical or learning disability or a mental health condition. Home care providers can also help >>

Visit www.carechoices.co.uk for further assistance with your search for care

23

TOTALCARE

ARE YOU HAPPY WITH YOUR CARE PROVIDER? Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualified support workers can assist you to live safely and independently in your own home.

The following services are available: • Washing, bathing, showering, shaving & oral care • Dressing & Undressing • Feeding and Meal Preparation • Housework, Laundry & Shopping • Sitting and Respite Care • Toileting

• Getting up and going to bed • Medication/Prescription Collection • Night care • Accompanied Visits • Palliative Care • End of Life Care

TOTAL CARE 12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS

Tel: 01278 424514 or 07743 197798

www.totalcaresouthwest.co.uk This Directory’s helpline 0800 389 2077 – information on choosing and paying for care 24totalcare.sw@btinternet.com

Home care continued >> parents and carers of children with disabilities and provide support to your own carer if you have one.

Home care can be provided by private or voluntary agencies or individuals. Care workers must be specially trained in areas such as manual handling, first aid and food hygiene. They will also have had background checks with the Disclosure and Barring Service.

Not all agencies provide the same services and charges vary. Some agencies offer a night-sitting or a live-in service and some are also able to provide registered nurses if needed.

All home care organisations that provide personal care must register with, and be inspected by, the Care Quality Commission (CQC), which makes sure that quality standards are met by the service and that staff are appropriately trained to do the job. You can ask the CQC for their last inspection report regarding any agency you are considering. For more information on the CQC see page 41.

What if I move home?

If you have a personal budget (see page 48) and you plan to move home, please contact us so that we can make sure your care arrangements continue when you move. This could be for you and your carer, if you have one.

If you are moving to another local authority area, for example from Somerset to another county, with your permission, we will let your new social services offices know.

They may wish to contact you to talk about your care needs before you move. We will provide them with your care and financial assessment information, personal budget allocation, and care and support plan so that they can make sure the same level of service is ready for you when you arrive in your new home.

They will probably contact you soon after you arrive to make sure you are happy with the arrangements and to see if anything needs to be changed.

Live-in care Moving into residential care, where you have the support you need and the companionship of others, is the best solution for some people. For others, staying in the family home with its lifetime of memories and personal possessions is of greater consideration.

Live-in home care is an alternative to residential care.

It allows you to retain control of your life and what is happening around you. If you have any pets, they can continue to live with you, and family and friends can still visit or stay.

Not only is 24-hour live-in care available on an ongoing basis for people who need full-time support, it can also be provided short-term, for example, following a stay in hospital or to provide a break for a regular carer.

Organisations that provide live-in care will tailor the service to suit you, but you need to be clear about what they will charge you and it’s a good idea to ask for their service user guide.

There are many advantages of having one person to look after you too. A live-in carer can get to know your routine and do things the way you like them. As well as helping with personal care and domestic chores, they can assist with transportation and home administration, and you have the reassurance that there is someone you can call on at any time of day or night. As carers are often matched to your needs and interests, you also have the opportunity to establish a one-to-one relationship with them and enjoy their companionship.

Visit www.carechoices.co.uk for further assistance with your search for care

25

How can Way Ahead Care help you?

Supporting you to live independently in your own home We have a vast experience in supporting individuals with little or no mobility, and specialise in designing services for those living with Dementia and Alzheimer’s.

Offering a wide range of services from ‘pop in’ or reassurance visits to more structured care provision.

Call us now for a FREE consultation

01823 321123

Or visit our website to learn more about how we can help

www.wayaheadcare.co.uk

Homecare Services by your local family run care provider 26

Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist

© 2016 Care Choices Ltd

The things in the list below may be useful to think about when you are considering using the services of a care at home agency.

Agency 1

£

p/h

Agency 2

£

p/h

Agency 3

£

p/h

Agencies What experience does the agency have with your particular needs? Can they supply references for you to check?

1 2 3 How long has the agency been operating?

1 2 3 How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be told in advance that a different carer will be attending?

1 2 3 How can you contact the agency in an emergency or outside office hours?

1 2 3 How hard or easy would it be to make a complaint and how are things then put right?

1 2 3 Care at home agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate or check that they are listed on the CQC website: www.cqc.org.uk

If this is a private contract, ask for a copy of the agency’s contract terms and read them carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

1 2 3 Care workers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular needs are chosen. Can you talk to them before deciding?

1 2 3 Care workers should be fully trained or be in ongoing training. Ask the agency about their training policies.

1 2 3 You will have a care and support plan prepared by the agency that the care workers will work to. Ask how often this plan will be reviewed by the agency.

1 2 3 Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

1 2 3

Visit www.carechoices.co.uk for further assistance with your search for care

27

Untitled-1 1

08/04/2015 08:45

Live-in Care

Registered Charity No. 1014697

from £695 per week

Do you need a little extra help at home?

Our highly skilled and caring staff provide a personalised service across West Dorset and South Somerset, ensuring you continue to get the most out of life.

We work with everyone who requires care and support in their own home, from young people or adults with disabilities, to older people who need a helping hand with their daily lives.

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

For more information please visit our website

www.care-south.co.uk/homecare or contact us directly

☎ 01460

270500

email: hccrewkerne@care-south.co.uk HOME CARE

28

| ASSISTED LIVING | RESPITE | NURSING | RESIDENTIAL | DEMENTIA

08000 121 247 | www.liveincare.info Taunton - 01823 729 557

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers ABLE2ACHIEVE OFFICE RCPA Yeovil Tel: 01935 429430 AGINCARE UK LTD Dorset Tel: 01823 729557

LDA

Advert page 28 OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE YEOVIL Yeovil Tel: 01935 412907 OP D PD LDA MH YA AMBER HOME CARE LTD Near Radstock Tel: 01761 412011

OP D PD LDA MH SI YA

PD SI

BEAUCHAMP HOUSE HOME CARE Taunton Advert page 44 Tel: 01823 481500 OP D PD SI YA

BLUEBIRD CARE RCPA Bridgwater and Burnham Tel: 01278 488799 Chard Tel: 01460 353184 Frome Tel: 01373 463838 Minehead Tel: 01643 459199 Street & Glastonbury Tel: 01458 570015 Taunton Tel: 01823 331194 Wells & Shepton Mallet Tel: 01749 372197 Wincanton Tel: 01963 476184 Yeovil Tel: 01935 584184

OP YA

CAMBIAN LUFTON MANOR COLLEGE Yeovil Tel: 01935 403120

LDA YA

CANDLELIGHT HOMECARE GLASTONBURY AREA OFFICE RCPA Glastonbury Advert page 34 Tel: 01458 831201 OP D PD LDA MH SI YA AD CARE SOUTH HOME CARE SERVICES SOMERSET

BARNARDO’S SOMERSET FAMILY LINK Taunton Tel: 01823 270938

BLUE MOON CARE LTD Taunton Tel: 01823 289559

BUTTERFIELDS HOME SERVICES Taunton Tel: 01823 211112

Advert pages 36 & 37 YA Advert page 28 OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA OP D PD LDA SI YA

BRUNELCARE DOMICILIARY CARE SERVICES SOMERSET RCPA Bridgwater Advert page 35 Tel: 01278 439177 OP D PD MH SI

RCPA

Crewkerne Tel: 01460 270500

Advert page 28 OP D PD LDA MH SI YA AD

CARE WYVERN Taunton Tel: 01823 325554

OP D LDA SI YA AD

CARROLL’S Minehead Tel: 01643 707370

OP D

CASTLE CARE WESSEX Frome Tel: 01373 836767

OP

CHURCHVIEW CARE SERVICES (MINEHEAD) Minehead Tel: 01823 339906 LDA CHURCHVIEW CARE SERVICES (TAUNTON) Taunton Tel: 01823 339906

LDA

CL LIFESTYLES HOME CARE SERVICES SOMERSET Taunton Tel: 0845 459 0188 OP D PD LDA MH SI YA CONVIVIUM CARE LIMITED – HOLCOMBE Holcombe Tel: 01761 239029 CRIMSON HILL SUPPORT Bridgwater Tel: 01823 255000

OP D

OP LDA MH YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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29

Respect • Commitment • Trust

just a call away night or day We provide personalised care packages to suit your needs Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week.

Family run business with over 25 years experience in providing homecare We can help with anything from cooking meals, help with bathing and dressing and other duties.

www.lifelinehomecare.co.uk

Glastonbury Office 01458 832692

30

enquiries@lifelinehomecare.co.uk

Frome Office

01373 823105

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued DRAKES PLACE Wellington Tel: 01823 662347

OP PD LDA SI YA

LIFELINE HOMECARE GLASTONBURY OFFICE Glastonbury Advert page 30 OP D PD LDA MH SI YA AD Tel: 01458 832692

DUNSTER LODGE DOMICILIARY CARE RCPA Minehead Tel: 01643 800190 OP PD SI

LIFELINE HOMECARE – FROME Frome Advert page 30 OP D PD LDA MH SI YA AD Tel: 01373 823105

ENABLE SUPPORT SERVICES Yeovil Tel: 01935 577026 OP D PD LDA MH SI AD

LIFEWAYS COMMUNITY CARE (TAUNTON) Taunton D PD LDA MH SI Tel: 01823 277500

FLOURISH HOUSE Wells Tel: 0333 400 8299

LILY CARING ANGELS LIMITED Chard Tel: 01460 929090

OP D PD LDA MH SI YA AD

OP D PD SI YA

G.H. QUALITY CARE LTD – 63 TAUNTON ROAD Bridgwater Tel: 01278 445068 OP D PD SI YA

MANAGED CARE LTD Langport Tel: 01458 253738

GATCHELL OAKS CARE (GO CARE) Taunton Tel: 01823 270694

MENCAP – TAUNTON DEANE SUPPORT SERVICES Taunton Tel: 01823 288061 LDA

HEARTFELT CARE Yeovil Tel: 01935 808413

OP PD SI

OP D PD LDA MH SI YA

HOME INSTEAD SENIOR CARE Taunton Tel: 01823 211121 OP D PD LDA MH SI YA HORTON HOUSE Ilminster Tel: 01275 851049

OP PD LDA MH SI YA

HOUSE OF ST MARTIN Taunton Tel: 01823 275662

OP LDA MH SI YA AD

KYLEMORE CARE SERVICES LTD RCPA Yeovil Tel: 01935 471751 OP D PD LDA SI YA LIBERTAS CARE LTD – 3 THE BARLEY YARD Crewkerne Tel: 01460 78726 OP D PD LDA SI YA

OP D PD MH SI

MENCAP – YEOVIL SUPPORT SERVICE Yeovil Tel: 01935 423232 MR FREDERICK JOHN EATON Taunton Tel: 01823 270845

LDA YA

LDA MH

NAS COMMUNITY SERVICES (SOMERSET) Highbridge Tel: 01278 760555 NEIGHBOURHOOD CARE HQ Burnham-on-Sea Tel: 01278 320774

LDA

OP D PD LDA MH

NETHERCLAY HOME CARE Wellington Advert outside back cover OP D PD LDA MH SI YA AD Tel: 01823 668400 NEWCROSS HEALTHCARE SOLUTIONS LIMITED (TAUNTON) Taunton Tel: 01823 282850 OP D PD LDA MH SI YA AD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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31

Changing lives, Changing communities Supporting adults with learning disabilities and autism to lead ordinary lives You First Support Service CIC is a Social Enterprise providing innovative domiciliary & supported living solutions for adults with learning disabilities and autism in the South West. We call ourselves You First because you are the most important person to us. We promise to work with you in a way that ensures you are the architect of your own support. You may only want our help on one day with one thing, or you may need to have someone with you all the time. We can provide whatever it is you want and need. We will support you in the way, at the time and with the staff you choose.

T: 01935 848581 – 01458 254260 M: 07436792738 E: admin@youfirstsupportservices.org.uk @YouFirstSupport

www.youfirstsupportservices.org.uk The Bagehot Room, The Great Bow Wharf, Bow Street, Langport, Somerset TA12 9PN

Home care providers continued NURSE PLUS AND CARER PLUS UK LTD Taunton Advert page 37 OP D PD LDA MH SI YA AD Tel: 01823 325013

SOMERSET LD SERVICES 1 Frome Tel: 01373 456500

LDA

OAKVILLE HOMECARE LTD Frome Tel: 01373 461438

SOMERSET LD SERVICES 3 Yeovil Tel: 01935 470600

LDA

OP YA

ONE TO ONE HOMECARE LTD Wellington OP D PD LDA MH SI YA AD Tel: 01823 674309 PRESTIGE NURSING YEOVIL Yeovil OP D PD LDA MH SI YA AD Tel: 01935 433193

SOUTH WEST INDEPENDENCE LTD CARE AT HOME Bridgwater Tel: 01278 421844 OP D PD LDA MH SI YA STERLING CARE PARTNERS LTD Yeovil Tel: 07969 460311

OP D PD SI YA

QUALITY HOME CARE SERVICES Wells OP D PD LDA MH Tel: 01749 673452

TOTAL CARE Bridgwater Tel: 01278 424514

REYNARD CARE & SUPPORT AGENCY, THE Minehead Tel: 01643 708529 LDA YA

VOYAGE (DCA) SOMERSET & DEVON RCPA Bridgwater Tel: 07964 249148

RUBY CARE Taunton Tel: 01823 480640

WAY AHEAD CARE – SOMERSET RCPA Taunton Advert page 26 Tel: 01823 321123 OP D PD LDA MH SI YA AD

SELECT HOMECARE DIRECT Highbridge Tel: 01278 795342

OP D PD LDA SI Advert page 34 D PD LDA MH SI

WEY HOUSE NURSING HOME Taunton Tel: 01823 337391

Advert page 24 OP D PD SI

LDA

D PD MH SI YA AD

SOMERSET CARE COMMUNITY Advert page 40 Mendip OP D PD LDA MH SI YA AD Tel: 01373 473703 Sedgemoor OP D PD LDA MH SI YA AD Tel: 01278 426903 Taunton Deane OP D PD LDA MH SI YA AD Tel: 01823 447120

WISTERIA HOUSE RESIDENTIAL HOME – SOMERSET Yeovil Tel: 01935 822086

OP D

WOODRIFT Chard Tel: 01460 63918

OP D

SOMERSET CARE REALISE (SOUTH WEST) Taunton Advert page 40 Tel: 01823 447135 OP D PD LDA MH SI YA AD

YOU FIRST SUPPORT SERVICES CIC RCPA Martock Advert page 32 Tel: 01935 848581 OP D PD LDA MH SI YA

SOMERSET DOMICILIARY AND FLOATING SUPPORT Minehead LDA Tel: 01643 708378

YOUR LIFE (TAUNTON) Taunton Tel: 01823 448150

OP SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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33

Candlelight Care Family-run company supporting the ones you care about.

We can help with almost anything!

• • • • •

Personal care Companionship Home from hospital support Help around the house Shopping and meals

• Overnight help • Respite breaks for family carers • Specialised help for children and families, stroke, dementia and end of life.

• Live-in Care ‘I feel I just have to write to say that you cannot be praised enough for your kindness, efficiency and just thoroughly good service. In this climate where so often services do not come up to expectation, this exceeded expectation. Thank you all.’

Mrs D & family, Wells

Wells, Shepton Mallet, Evercreech, Glastonbury, Street, Chilcompton, Oakhill areas: 01458 831201 Wincanton, Castle Cary, Yeovil areas: 01935 817688 Bath and NE Somerset, Frome, Beckington, Nunney, Norton St Phillip areas: 01225 776000 Registered with

CQC

01458 831201

www.candlelightcare.co.uk

We can offer: n

PERSONAL CARE prepare & cook meals, medication prompting

n

RESPITE

n

DOMESTIC SERVICES shopping, laundry, ironing, help with daily tasks

n

TRANSPORT appointments and day trips

n

HOLIDAY CARE companionship, holiday assistance

Contact us on:

01278 795342 or 07739 093653 e: selecthomecaredirect@yahoo.co.uk

34

For further information please visit our website at

www.selecthomecaredirect.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Butterfly

Brunelcare Community Services in Somerset provide care and support to adults in their own homes throughout Sedgemoor.

Professional Care Family Values

We offer a flexible service tailored to suit individual needs, help maintain your independence in your own home and have a person centred approach treating everyone with dignity and respect.

  

Concerned a loved one is struggling with daily tasks?

Worried someone you know is not receiving the support they deserve?

Are you frustrated by inconsistent care provision?

Please give us a call and perhaps we can help

How we can help: • Personal care • Assistance with your medication • Domestic • Preparing meals • Shopping • Assistance with paperwork • Sitting Service (allowing carers to take a break) • Laundry • Footcare (by trained therapists) • Accompany you to appointments and days out All our staff are fully trained and also vetted by the Disclosure & Barring Service.

Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY Tel: 01278 439177 Web: www.brunelcare.org.uk Email: Somersetenquiries@brunelcare.org.uk

01373 825951

www.butterflyhomehelp.com

You or a family member may require care & support during the day, night or at weekends for short or long term assistance.

Our experienced Care Assistants are on hand to offer support with personal care, getting up and going to bed, palliative care, companion care and support and more, for the elderly, people with a learning or physical disability or extra help following an hospital stay.

For added peace of mind, we operate an out of office hours on-call service.

For an informal chat call your local office -

Registered with the Care Quality Commission (CQC)

HUMANICARE

HUMANICARE

Quality service by friendly & dedicated staff helping to maintain your independence.

Do you have concerns for a friend, neighbour or family member?

Are they in need of, or approaching a time when they will need, a safe pair of hands?

Live-in Care Assisting you 24/7 in your own home, long or short-term.

Humanicare offer a cost effective alternative to residential services.

• • • • • • • • • •

Companionship & Sitting Live in Services day/night Meal Preparation & Cooking Laundry & Ironing Housework & Shopping Home & Garden Maintenance Assistance with paperwork Medication/Prescription Collection Accompanied Visits & Appointments All Staff are CRB/DBS checked

T: 0330 123 1423

E: info@humanicare.co.uk

www.humanicare.co.uk

• Help with all aspects of Care • Companionship • Personal hygiene – washing, showering, bathing • Cooking • Medication • Housework • Shopping • Respite • Accompanying to appointments

Our Carers are: • Disclosure and Barring Service (previously CRB) checked, inclusive of ISA check

Registered with the Care Quality Commission www.cqc.org.uk • Reference checked • Fully trained with appropriate specialist training

Whatever your needs please call or e-mail Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

35

www.facebook.com/MEUncut16

Housing with support, or care and support Sheltered and retirement housing Sheltered and retirement housing is suitable for people who can live independently but provides the peace of mind that there are some on-site support services available that can be called on to provide low level support for short- or longer-term needs.

There are many different types of sheltered schemes and retirement housing, available both to rent and to buy. They are provided by local councils and housing associations. Schemes usually consist of between 15 and 40 dwellings. These may be bed-sit rooms, selfcontained flats, bungalows or luxury apartments. The complex is often built around a garden or communal facility and is linked to a central control centre for security.

Some schemes are simply housing for older people and are linked to a community alarm. Most schemes

have a scheme manager or support co-ordinator/ worker and a community alarm service. There are often communal facilities, such as a lounge, laundry, guest flat and garden. Meals are not normally provided, but a few schemes include a restaurant and some can arrange hot meals.

Private developers also build retirement housing for older people, who are usually over 55, to buy or to rent, or for shared ownership. They set their own entry criteria for people with care and support needs.

Retirement housing is aimed at people with very minimal support needs, while sheltered housing is for people with a higher level of support needs. Often, people who move into sheltered housing, through services such as enablement, find they can do things more easily.

Extra Care housing Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities.

and support needs met by a designated team of care and support workers, including a night time, on-site, sleep-in member of staff who can be available in an emergency.

In an Extra Care scheme, a higher level of care and support is available on-site.

The complex is often linked to a central control centre for security and emergencies. There are also communal facilities, such as a lounge, craft and day rooms, laundry, garden and guest rooms and lunch time meals are available at most schemes.

Extra Care allows you to live in your own selfcontained accommodation and have regular care

Pathways Housing-related support is now called ‘Pathways’. We commission ‘integrated support’ using two Pathways.

1. Somerset Pathways to Independence (P2I) is a multi-agency, integrated housing-related support service for young people aged 16 to 25. It includes care leavers who live in, or have a local connection with, the Somerset area. The service allows young people with housing-related needs to progress along a pathway of personal goals until they can

38

live independently. First and foremost, it tries to prevent the need for a young person to step on to the pathway at all, through targeted prevention measures.

The P2I service aims to prevent youth homelessness and enable the young people who are accommodated to progress from support and supervision to independent living by providing: • targeted prevention and homelessness awareness

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Pathways continued through education, information and advice; • floating support that includes mediation and reconciliation; • emergency accommodation; • supported accommodation; • move-on accommodation; and • resettlement support.

2. The Pathways for Adults (P4A) programme purchases a range of support services for single people experiencing poor mental health who have difficulty in getting and keeping a tenancy. Rent and other housing costs are usually funded through Housing Benefit, while we contribute to the cost of support staff that help people develop the skills they need to get a tenancy and to be able to keep it. The service comprises three elements: outreach support to help prevent people from becoming homeless

and/or to help them retain an existing tenancy; support in provider-managed accommodation; and support with resettlement to more sustainable longer-term accommodation.

The service is tailored to the individual and focuses on them getting and keeping somewhere to live. It also helps them integrate into the community, with support to help them get a sustainable income, reducing reliance on benefits, and access to education, training and work related activities, including volunteering. This service supports people who do not have the resilience or resources, either by themselves, or with their family or community, to overcome problems of exclusion and helps them to find stability.

You can find more information and details of services in Somerset at: www.somerset.gov.uk

Care homes Types of home Sometimes people decide to move to a care home when they are in a crisis and cannot work out how to get the help they need to stay at home. Often, people who are helped through the crisis can keep living at home with the right support.

Before considering moving into a care home, we recommend you talk to us first to make sure that all other options that could help you to remain living independently have been exhausted. If this is the case, moving to a good quality care home may be the best option.

Residential care homes (care homes without nursing) These provide personal care, such as washing, dressing, bathing and assistance with toilet needs, if required. They do not offer nursing care. In some homes, some staff may only be ‘on call’ and not ‘on duty’ at night. Homes with fifteen residents or more must have at least one member of staff awake on duty at night. Some provide specialist care for people with mental health difficulties, physical disabilities, learning disabilities or autism. If your needs require a qualified nurse, this care will be provided by the district nursing service.

Specialised Residential Care homes These are residential homes that specialise for people with a high level of dementia but who do not have nursing needs. They are a specific type of home only available in Somerset. What makes them different is that they are provided through a joint venture between the local authority and Somerset Partnership NHS and Social Care Trust through specific contracts. The Trust employs Specialist Care Development Nurses (SCDNs) who support residents in these specialised care homes and provide advice and support to the care staff. They are involved in discussing the needs of possible new residents and that they meet the criteria for SRC. This makes sure that the chosen home is suitable for them, and that the overall dependency levels in the home can be managed by the staff who work there. They will agree whether the home is suitable for all new residents, but the home will make the final decision when they have completed their pre-admission assessment.

Care homes with nursing These provide nursing care 24-hours a day. Usually, people living in these homes will be very mentally >>

Visit www.carechoices.co.uk for further assistance with your search for care

39

Delivering quality care and support

Carrington House

Somerset Care is a leading not-for-profit organisation delivering quality care and support across Southern England. We deliver residential and nursing care across Somerset in our care homes, as well as supporting adults with physical disabilities at our respite centre in Taunton.

We provide care and support to people living independently in their own homes; under the name ‘Realise’ we also support adults with learning disabilities to live independent and fulfilling lives.

Our services include: • Residential and nursing care • Care and support in your own home • Realise – support services for adults with learning disabilities • Petals – specialist dementia support • Home from hospital rehabilitation and reablement • Companionship, respite and holiday support • Complex care and clinical services

“ It is difficult to fully express how

grateful we are as a family for all that Field House has done for our mum.

For what is now approaching four years, everyone at Field House has shown our mum the utmost kindness and patience. The people who work at Field House are blessed with a can do approach, the ability to make it all look so easy and always with a smile.

Thank you for everything. ”

The Halcon Centre

For more information contact us on: 0800 988 4337 or enquiries@somersetcare.co.uk

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care www.somersetcare.co.uk

Types of home continued >> and/or physically frail or immobile, and have health care needs that can only be met by a registered nurse.

Some offer general nursing care for older people, while others specialise in mental health or physical disability.

Care homes with nursing are often dual registered to provide both ‘residential’ and ‘nursing’ care. If you choose one of these homes you won’t need to move if

your condition changes. Also, this type of home helps couples who may have different needs to live together in the same home.

Listings of care homes and care homes with nursing begin on page 68 of this Directory. Each listing details what categories of care the home provides.

Checking quality When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

manager and often include experts in their field. The team may also include professional or clinical staff, Experts by Experience, people who use services and carers.

All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC also rates the services as ‘Outstanding’, ‘Good’, ‘Requires Improvement’ and ‘Inadequate’.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors.

This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is safe, effective, caring, responsive to people’s needs and well-led.

Inspection teams are led by an experienced CQC

You can see each service’s rating and report on the CQC website: www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries, or to register a concern or a complaint, phone the CQC on: 03000 616161 or email: enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Choosing a care home Care homes contracts – independent advice We suggest you consult a solicitor before signing any contract, to make sure that the terms are fair and you understand your rights and obligations.

We recommend that you take independent financial advice from an organisation like Age UK or a Citizens Advice Bureau. The Law Society has lists of solicitors who specialise in advice for older people. See page 63 for contact details.

There may be a number of solutions to retaining your capital while paying for care and various options to pay for your care.

Which home is right for you?

To decide which type of home would be right for you, you should ask for a needs assessment. See page 45 for an explanation of what an assessment is.

A social worker will carry out the assessment. Other professionals, such as an occupational therapist, a

Visit www.carechoices.co.uk for further assistance with your search for care

41

Choosing a care home continued district nurse or your doctor will also be involved, with your permission. This will help make sure you choose the type of home that would best meet your needs.

If you are moving to a care home with financial help from us, you have the right to choose a home anywhere in England, Scotland or Wales, as long as we agree that it meets the following requirements: • the home is suitable for your assessed needs. This means we must be sure that the home can give you the help your assessment shows you need. For example, a residential care home will not be suitable if you require regular nursing care. If we consider a home to be unsuitable we will tell you why, and ask you to choose another; • there is a place available. We may be able to arrange for you to move to another home while you wait for a place to become available in the home of your choice; • the home owner agrees to our usual contract conditions. If they do not, you will be asked to choose again; and • the home does not cost more than we usually pay for the type of care that you need. If you wish to move to a care home that charges more than this someone will have to make up the difference – this is called a ‘top-up’ or ‘third party’ payment. See page 50 for more details.

We can give you details of the homes in Somerset that will usually meet these four things, and will ask you to view these homes in the first instance.

42

Comprehensive lists of care homes and care homes with nursing begin on page 68 of this directory.

In most cases we will leave it to you, or someone else you have asked to help you, to visit the homes and decide which one you like best. Your social worker can help to arrange visits to homes if you do not have anyone to take you. If you do not want to choose by yourself, and you have no one else that you would like to do it, you can ask your social worker to arrange a move for you. Please let them know if there is anything you would like them to take into account, for example the location of the home.

Things you need to think about Every home should produce a brochure or service users’ guide to tell people about the service it provides and the facilities offered to its residents.

Choosing the right care home is important. If you are able to do so, visit more than one home before you make up your mind. You may be able to spend the day there, have a meal, talk to people who live in the home and meet some of the staff. This will help you make up your mind. You may be able to have a trial stay before you finally decide.

You should ask to see the Care Quality Commission report before you visit and think about the things that are important to you and what questions you want to ask. When you visit a home take the care homes checklist on page 43 with you.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes checklist

© 2016 Care Choices Ltd

Some questions to ask when considering a care home.

Home 1 ......................................................................................................................................................

£ ............... p/w

Home 2 ......................................................................................................................................................

£ ............... p/w

Home 3 ......................................................................................................................................................

£ ............... p/w

First impressions

123

• Who owns and runs the home?

• Can I bring some of my furniture and other belongings with me?

• How many people live there?

• Are staff warm, friendly, polite, clean and respectful?

• Can I bring my pet with me?

• Can I have my own phone?

• Do the residents seem happy, active and sociable?

Life in the home

• Does the home feel homely and welcoming?

• Can you get up and go to bed when you like?

• Is the home near your family and friends?

• Are bedrooms single or shared? Is there a choice?

• Will I have my own bath/shower/toilet?

• Can you decorate and arrange your own room?

• Can you bring your own furniture and television?

• Is there a call system for emergencies?

• Can you control the heating in your room?

• Can you lock your room or is there a secure place for valuables?

• Is there a separate dining room? Bar? • Are there both adapted showers and baths?

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas safe and accessible (for example, for wheelchair users)?

• Is there adequate provision for sight or hearing difficulties?

• Are the grounds/gardens attractive and/ or quiet?

123

• Are there any rules and restrictions (for example, going out, returning)?

• Is the home fresh, clean and comfortably furnished?

Accommodation

• Is it convenient for shops, public transport, your doctor?

123

• Are residents involved in decisions on life in the home?

• Can you make and take phone calls in privacy and comfort?

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• What arrangements are there for religious observance (for example, are places of worship nearby/ Is there a prayer room)?

• Can you handle your own money?

• Does a hairdresser/chiropodist visit?

• Are there arrangements for visiting opticians and dentists?

• Can I keep the doctor I have now? If not, what choice of doctor do I have?

• Does the home provide its own transport?

• Do staff have appropriate language skills/ knowledge?

• Are the staff formally trained?

• Is there an adequate number of staff day and night?

• Can you go out when you choose?

• Are visitors welcome at all times? Can they stay overnight? Can I entertain them in private?

Continued on page 44 >>

Visit www.carechoices.co.uk for further assistance with your search for care

43

Care homes checklist continued

© 2016 Care Choices Ltd

• Can visitors join you at meals? Is there a charge?

• Under what circumstances will the fees change?

• How much choice do you get about meals?

• Can you retain your own room if you are away?

• Is the food varied and interesting? Can you look at a menu?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on admission?

• Can the home cater for your dietary needs?

• Can you have snacks or drinks any time? In your room?

• Are all procedures clearly spelt-out?

• Can you continue to pursue your hobbies?

Notes

• What activities and entertainment are organised?

• Are outings and holidays arranged? At what cost?

Fees and contract terms

123

• How much are the fees? Do they cover all services available?

• Does the home accept people paid for by the county council?

Hatch Beauchamp | Taunton | TA3 6SG

Compassionate nursing care in charming surroundings – at a realistic cost Beauchamp House is a Care South Country House home, offering the highest quality nursing

Care South is a leading provider of residential and home care across the south of England.

care for all levels of need, from short term respite to high dependency and palliative care.

Beauchamp House is an elegant Georgian manor which has been tastefully refurbished by Care South in recent years, to provide quality care in a home-from-home atmosphere.

To request a brochure, arrange a visit or find out more, contact

www.care-south.co.uk or call Beauchamp House on ☎ 01823 481500 NURSING

44

|

RESIDENTIAL

|

RESPITE

|

ASSISTED LIVING

|

DEMENTIA

Registered Charity No. 1014697

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HOME CARE

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How can Somerset County Council help you?

Needs assessments If you contact us, we will first try to provide the information you need over the phone. If this isn’t possible, we will ask someone from a social care team to talk with you, and the people who matter to you, so that we can help you decide what you want to do and how we can help. This process is called a ‘needs assessment’ and is something everyone is entitled to.

We can assess the needs of adults of working age and older people who have disabilities, mental health issues, a sensory loss or general frailty, and can provide support to people who meet national eligibility criteria. Our aim is to actively promote independence and choice and help people to be self-reliant and live in their own homes for as long as possible. When this is no longer possible, we can help people choose good-quality supported housing or care homes.

Anyone can ask for a needs assessment, regardless of their financial situation. The assessment and advice is free. Some people may have to make a financial contribution towards any longer-term care and support. For people who can afford to pay, this may be the full cost charged by your chosen provider.

How to get an assessment You, or, if they have your permission, a friend, relative or a health professional like your GP, can ask for an assessment by phoning us on: 0300 123 2224.

Local community venues We have several local community venues set up across Somerset. They allow our staff to be available in a place local to you and, by appointment, they can meet you and anyone supporting you and start your needs assessment.

What happens?

When you contact us, we will ask questions to help us understand your situation. If it is agreed we need to see you, we will first offer you an appointment to meet with someone from social care at a local community venue (see above). If this is not possible, someone may

come to see you, or the assessment may be carried out by phone first and then followed up by a visit up to four weeks later, depending on how urgent your situation is.

If you are in hospital, the nursing staff can arrange for a social worker to speak with you, either during your stay in hospital, or once you have returned home.

Understanding you A needs assessment is a discussion to make sure that we understand you, and are clear about what you need. It includes finding out: • what difficulties you have; • what you can do for yourself; • what things you cannot manage at all; • what things you can’t manage now, but with some support may be able to do in the future; • who helps you now; • what you think you need or would like to achieve; and • the best way of meeting your needs.

With your permission, we will also talk to people closely involved with you, for example, your carer, family and friends. Other professionals, such as an occupational therapist, physiotherapist or district nurse may be included as part of your assessment.

This will make sure you are given the right information to make choices about your future.

At the end of your assessment we will help you to write your care and support plan. This will list all the things you need and who will help you to do them.

We may provide some of this support, if you are eligible.

All the information you provide will be kept securely.

We will share relevant information with professionals like a doctor or nurse unless you ask us not to.

Throughout your assessment, you can always have your carer, a relative, an advocate (see page 6) or

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Needs assessments continued a friend present to support you. See page 52 for information on lack of mental capacity.

The assessment will take account of your religious beliefs and cultural practices.

Your care and support plan After your needs assessment, we will talk about the things you would like to achieve to help you be as independent as possible. These are written into your care and support plan.

Most people will be able to meet some of the outcomes that are important to them by doing things differently or by getting help from family or friends or using services that are available in their local community. The plan will list these. If there are still things you are eligible for our support with, that you cannot find any alternative ways of doing, then the plan will also list any money, services or equipment we agree to provide for you.

What happens after the assessment?

There are many different ways you can receive help and support. We will discuss the best way of doing this with you. If you are eligible for our help towards paying for your care and support (see page 47) you may want us to: • buy services from other organisations for you; or • give you (or someone on your behalf) money so that you can arrange the help for yourself – this is called a ‘Direct Payment’ (see page 48).

There are also some other options. See page 48 for more on personal budgets.

If we pay for all or some of your care, we will regularly review the help you get. If your eligible needs have increased, we will consider additional help. Equally, we will consider changing, reducing or stopping help from us if you no longer need it or no longer meet the eligibility criteria.

Care eligibility The eligibility criteria is based on identifying how your needs affect your wellbeing. If you meet all the following criteria you are likely to be eligible for care and support: 1. Your care needs are due to a physical or mental impairment or illness; and 2. As a result of your care needs, you are unable to achieve two or more of the things in the list below: • managing and maintaining nutrition; • maintaining personal hygiene; • managing toilet needs; • being appropriately clothed; • being able to make use of your home safely; • maintaining a habitable environment; • developing and maintaining family or other

personal relationships; • accessing and engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community including public transport and recreational facilities or services; • carrying out any caring responsibilities an adult has for a child; and 3. As a result of not being able to achieve these things, there is a significant impact on your wellbeing (please see page 7 for a definition of wellbeing).

If you have eligible needs, we will conduct a financial assessment to see what you might need to pay for your support.

Reablement Your assessment may identify that by providing the right level of short-term support you will be able to regain/improve your independence.

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This could be for people: • with the potential to benefit from an active reablement intervention programme;

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Reablement continued • who are medically well to be discharged from any hospital and need support to maintain or regain their independence; • who can be helped to avoid a hospital admission; • who can be helped short-term, to prevent or reduce the need for long-term home care and support; or

• whose existing long-term home care packages could be reduced through a change in approach.

Following a short period of reablement, the aim is that you will have been helped to regain your independence and be able to do, or do in a different way, things you were temporarily unable to do.

Occupational therapy assessment If your assessment shows that you need specialist equipment, for example, a hoist and sling, or minor works such as stair rails, then, following an occupational therapy assessment, the team may provide the equipment on loan free of charge. Having the right equipment can often mean you don’t need further care and support or it can reduce the amount of support you need.

your finances and you may have to pay towards the cost of the work. Adaptations that can be considered for a Disabled Facilities Grant include: • widening doorways for wheelchairs; • bathroom adaptations; • fixed overhead hoists; • lifts – stair lifts or through-floor lifts; and • general alterations, including permanent ramps.

The occupational therapist will also be able to give you some advice and information about the various housing options available to you. This may include moving to alternative housing or you may need major alterations to your current home, such as putting in a stair lift or wet-room. If you need major alterations, the occupational therapy team will ask your district council to consider you for a Disabled Facilities Grant.

The district council will ask you for information about

If you are not eligible for a grant, the occupational therapist will give you information and advice so that you can make you own arrangements to adapt your home.

It is important that you do not start any work before you have received grant approval from your district council – you will not normally be entitled to any help for work already undertaken.

Paying for care Financial eligibility Following your needs assessment, we use national rules to work out if you are eligible for us to help pay for any care and support that you need.

If you are eligible following a care and support assessment, we will talk with you about your money.

If you have more than £23,250 in savings and capital, you are not normally eligible for support with funding your care. You will usually be asked to make your own care arrangements and pay the full cost of your care but you can ask us to make the arrangements for you if your needs are eligible

(see page 45). We will normally charge you an arrangement fee for this.

If you have less than £23,250 in capital and savings, we may be able to help you with the cost of your care and support (see page 50 for more information about paying for care homes). Depending on your situation, you may be required to pay a contribution towards the cost of your care (see below).

Working out your contribution The person who assesses your care and support needs may ask for someone from the Financial

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Financial eligibility continued Assessment and Benefits (FAB) team to arrange to phone or meet you or the person who manages your money.

They will talk with you in confidence about your income and capital, and complete a benefits check to make sure that you are receiving all the benefits you are entitled to. They can also help by completing benefit claim forms, if you would like them to.

They will work out how much, if anything, you can afford to contribute towards your personal budget.

They will also look at any expenditure relating to an illness or disability you may have.

If you don’t agree with the assessment, you can ask for it to be looked at again.

For more information, see our information sheet ‘C6: Working out your contribution towards your personal budget’. This is available on the website: www.somerset.gov.uk or from your social care worker, or by phoning us on: 0300 123 2224.

Paying for home care Personal budgets When we complete your care and support plan, the things we agree to help you with are worked out as a weekly amount of money. This is called your personal budget. There are several ways you can choose to manage your personal budget; you can: • receive it as a payment into a bank account (set up especially for the purpose) so you can arrange and pay for your own care and support; This is called a Direct Payment (see below); • have a Direct Payment and ask someone you trust to manage it for you (they must be willing to do this); • ask our independent advisory service to manage your Direct Payment for you; • ask us to manage it for you (this is called a Local Authority Managed budget); or • choose a mixture of any of these.

NB: direct payments are not available for people moving into a care home.

How is my personal budget calculated?

When we talk with you about your care and support needs we will also be able to roughly work out how much any care and support will cost. This is called your ‘indicative budget’ and is based on our experience of how much it has cost people with similar needs.

Knowing this will help us to start working out your care and support plan. For people moving into a care home, the personal budget will be set at the agreed weekly cost of the home.

We then work out how much you should contribute, if anything, towards your budget (see page 47).

Once you have an agreed care and support plan, we will be able to see exactly how much it will cost to buy the things you need each week. We then deduct what you have been assessed to pay to work out what we will contribute.

Our contribution, plus your assessed contribution is your final personal budget.

Direct Payments Direct Payments are paid by the Council to people who have assessed care and support needs so that they can choose, arrange and pay for their own care and support at home (not available for people living in a care home). Direct Payments make it possible to have more choice and control over the type of help and support needed, rather than using our contracted services.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Paying for home care continued If you qualify for help, the social care worker who completes your needs assessment will explain Direct Payments and how they work and give you information to read. You can then take time to decide what you want you to do. You must want to use the scheme, be able to manage your care and support arrangements and keep information about how the money is used. You can ask someone else to help you manage your Direct Payment for you, such as a friend, family member or volunteer. You may be thinking of employing someone to help you, this means you will take on the responsibility of an employer, so you need to know and understand the rules that employers must follow. There are organisations that can help you with this (see below).

If you use the Direct Payments Scheme you will have money paid into a separate bank account that is only used for your Direct Payment. The money can be used to help you with what you want to achieve. For example, this could be personal care, support to use daytime activities or respite care. You can buy help from an agency or employ your own carers.

You cannot use your Direct Payment to: • buy equipment, apart from in exceptional circumstances; or • pay for food, gas, electricity or other utilities.

You can receive a Direct Payment as well as benefits.

Your Direct Payment will not affect the benefits you receive. It is not the same as Direct Payments from the Department for Work and Pensions (DWP).

The Direct Payment Advisory Scheme We have a contract with an independent advisory service, which has specially trained staff available to support people who have Direct Payments. Everyone new to the scheme should meet, or talk, with one of their experienced advisers. They can: • visit you at home to explain the help they can provide; • discuss your responsibilities as a Direct Payment user; • help you set up a Direct Payment bank account; • help you recruit and employ staff; • give you health and safety advice; • help you set up a system for dealing with tax and National Insurance for someone you employ;

• offer a payroll service, if needed; • help and explain how to keep financial records to show what you have spent; and • be at the end of a phone if you need advice.

When you join the scheme, an independent adviser will be able to help you manage the paperwork for a short time until you are confident with it. They will support you through the whole process, from deciding whether or not to use Direct Payments to setting up everything to get going. The adviser is there to support you once your arrangements are set up and if you have any problems or concerns about employing your staff.

If you would like to know more about Direct Payments, please read our information sheets ‘C2: Direct Payments: An introduction’ and ‘C3: Direct Payments guidance’ which you can find on our website: www.somerset.gov.uk/ascinfo Alternatively, talk to your social care worker if you have one, or phone us on: 0300 123 2224.

Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP paid at the lower rate of £55.10 each week for people who need care by day or night, and at the higher rate of £82.30 each week for people who need care both during the day and night. Everyone who needs care should claim this benefit. However, if we are helping to pay the cost of your care, this will affect your claim.

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Paying for care homes Please read the information on ‘Choosing a care home’ (page 41). There are some additional things you need to know if you are moving into a care home.

you will be expected to contribute £1 each week for every £250 you have above £14,250, plus an amount from your income.

The value of your home is included when assessing your capital unless any of the following people are still living there: • your partner or; • a relative who is over 60 or disabled; or • a child under 16 who you or a former partner maintain.

If you have savings of less than £14,250 you will not have to contribute from your savings but you will have to contribute from your income.

Your choice of care home will normally be limited to those that accept our funding level (see below for our normal fee levels). If you choose a more expensive home, we will expect you to arrange a third party to ‘top-up’ the difference (see below). You are not allowed to do this yourself if your capital is below £23,250.

NHS Nursing Care Contribution If you need a nursing home, a specially trained nurse will assess your nursing needs and the NHS will then pay the cost of the nursing care part of your fees to the home. Currently this is a flat rate of £112.00 per week. The NHS does not pay for personal care.

If you have savings of between £14,250 and £23,250

Most people will contribute most of their income and will be left with an amount for personal expenses of £24.90 each week.

This is not means-tested and is paid directly to the home.

Fee levels in Somerset from April 2016 The maximum amount we usually pay ranges from £367.22 to £467.08 each week for residential care and £492.16 to £523.20 for nursing care (excluding NHS Nursing Care Contribution, see above), depending on your needs.

To find out more, see our information sheet ‘D2: Paying for Residential Care’. This is available on our website: www.somerset.gov.uk/ascinfo or from your social worker or by phoning us on: 0300 123 2224.

Third party payments If we have suggested care homes that accept our fee levels, but the care home you eventually choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’.

The law states that you are not allowed to make this additional payment yourself, except in limited circumstances. The responsibility for this often falls to a member of your family or a benevolent sponsor such

as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising the arrangement.

Whoever agrees to do this for you, it is important they are made aware that the amount could increase in the future and they must be confident that any increases will be met. If payments stop for any reason, you should seek help and advice immediately.

If a top-up stops, we may ask you to move to an alternative home that accepts our fee level.

Because financing care is complicated, we advise you to contact us to ask for specific advice and guidance based on your circumstances and needs.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

What happens to your home?

Twelve-week property disregard If your former home is included in your financial assessment but your other capital and savings total less than £23,250 and your income is not enough to meet your care home fees, we may agree to help with the cost during the first twelve weeks of permanent care, providing a social worker agrees that care is needed.

Deferred Payments After the twelve-week period, you may be entitled to continue to receive financial help from us by asking for a Deferred Payment.

If your property is taken into account in your financial assessment, you may be eligible to enter into a Deferred Payment Agreement with us. This means we will continue to pay our contribution after the twelveweek property disregard period ends, as a loan, to be repaid later. This allows eligible people who don’t want to sell their property and wish to explore other ways to pay their fees, or who can’t sell it quickly enough, to pay their care fees. The Financial Assessment and Benefits officer will discuss this with you.

of the twelve-week period, so that we have time to set it up. If we don’t hear from you before the end of the twelve-week period, we will stop paying towards your care after this. You will then become self-funding and will have to pay the full cost of your care direct to the home.

If you apply for a Deferred Payment, you, or your representative, must sign our Deferred Payment Agreement. We will place a legal charge on your property and will charge interest on the loan.

You do not have to sell your home if you don’t want to. You may, for example, decide to use rental income to increase the amount that you pay each week. This will reduce the weekly payments made by us and the eventual Deferred Payments debt.

We strongly recommend that you obtain independent financial advice if you are considering a Deferred Payment.

For more information about Deferred Payments please look on the Somerset County Council website or phone us on: 0300 123 2224.

If you ask for a Deferred Payment at a later date, it will start from the date we receive your application and will not be backdated.

There is a standard fee of £500 to cover our administration and legal costs of setting up the Deferred Payment, and interest is compounded daily.

It is very important that you decide whether or not you wish to ask for a Deferred Payment before the end

Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance, as we may be able to step in to help with your care fees. We suggest that you let us know when your capital drops to about £30,000 to give plenty of time to put arrangements in place. We will complete a care assessment, discuss your options with you and may make a contribution – this is described on page 45. If the home you have chosen charges more

than this, you must find someone to help pay the difference – this is called a third party payment. See page 50 for more information.

It is important that you understand your rights and obligations before moving into a care home. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before making a permanent decision.

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NHS Continuing Healthcare If you are assessed as having a primary healthcare need, you may qualify for funding for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. This can be delivered in any setting.

If you wish to apply for Continuing Healthcare contact: NHS Somerset Continuing Health Care Team, Wynford House, Boundary Way, Lufton Trading Estate, Yeovil, BA22 8HR Phone: 01935 384000

Support for people who lack capacity The Mental Capacity Act requires us to assume that people have capacity and can make decisions themselves, unless otherwise established. A person will be given all possible help to make specific decisions before being assessed as lacking capacity to make their own decisions. This includes what may be considered as an unwise or unusual decision, reflecting that everyone has their own values and beliefs and preferences which may not be the same as those of other people.

• LPA for health and welfare; • Property and affairs deputyship under the Court of Protection; • Health and welfare deputyship under the Court of Protection; or • any other person dealing with the person’s affairs (for example, someone who has been given appointee-ship by the DWP for the purpose of benefit payments).

If we think a person may lack capacity to make a decision even after being offered practical support, a social worker or other suitably qualified person will carry out a capacity assessment in relation to the specific decision to be made.

If none of these is in place, family members or their solicitor will be encouraged to apply for a property and affairs deputyship through the Court of Protection.

Where it has been assessed that a person lacks capacity for a particular decision, decisions will be made in their best interest. Any restrictions because of this decision will be in the person’s best interest and will be proportionate to the likelihood of the person suffering harm as a result of the decision.

Planning will always continue to involve the person as far as possible, taking account of their wishes, feelings, values and aspirations as well as their needs and wellbeing.

They may be supported and represented by family and friends. If this is not possible an independent advocate will be appointed. The advocate will represent the person, speak for them and challenge the local authority’s decision if necessary.

Financial assessments and charging We will find out if there is an appropriate person to represent them. This could be through: • Enduring Power of Attorney (EPA); • Lasting Power of Attorney (LPA) for property and affairs;

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If there is no one else who can act for the person, we will make an application to the Court of Protection and assume the role as their deputy. We will apply to be the person’s Corporate Appointee in respect of their welfare benefits with the DWP. We will charge an administration fee for this service.

Until there is an appropriate person appointed and full access to the person’s financial affairs can be obtained, no financial assessment will take place.

If there is no access to the person’s finances to make care and support payments, we can make these payments as a loan until an appointee/deputy is in place and a full financial assessment can be completed.

The following will apply: • if capital is over £23,250, we will expect the full fee to be repaid; • if capital is less than £23,250 we will expect the assessed contribution to be repaid; • if benefits became available during the Corporate Appointeeship application period, we will expect them to be repaid, backdated to when they became available; and

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Support for people who lack capacity continued • if there is a top-up there must be a relative willing to pay.

For more information on specialist care, see below and for information on solicitors, see page 56.

Specialist care Dementia care The term ‘dementia’ is used to describe a range of progressive organic brain diseases. It describes a collection of symptoms, including a decline in memory, reasoning and communication skills, mood changes and a gradual loss of the skills needed to carry out daily activities.

Alzheimer’s disease is the best-known form of dementia and accounts for 62% of dementias in England. However, there are over 100 types in total.

Dementia can affect anyone, irrespective of gender, ethnicity or social class. Although dementia is commonly seen as a condition of the elderly, it also affects people under 65, and people with

learning disabilities are a group at particular risk. The prevalence of early onset dementia is higher in men, with late onset higher in women.

Dementia services in Somerset These include services to support people with early onset dementia, and care homes that offer a type of care for people with dementia that is unique to Somerset called ‘Specialised Residential Care’.

Somerset also has ‘Dementia Advisers’, who can provide information to people throughout their lives with dementia.

If you are worried about your memory, you should begin by discussing your concerns with your GP.

Acer House

Enhancing life, excelling in care Residential, Dementia, and Respite Care Every exquisite detail has been considered at Acer House, with luxury hotel style living, restaurant dining, and an interesting programme of events and activities. Your Well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life.

• Restaurant quality dining with wine in elegant surroundings • Nutritious and balanced menus from our professional kitchens contribute to a healthier lifestyle • Beautifully decorated rooms all have en-suite showers, with some ground floor rooms opening on to the gardens • Freshly baked snacks and beverages available to residents, families and visitors throughout the day • Relaxing aromatherapy suite for beauty treatments and a hair salon • Sunny landscaped gardens with raised beds and patios

See our lovely home life at facebook.com/AcerHouseCareHome

Call the Acer House Home Manager on 01934 218065 141b Milton Road | Weston-super-Mare | Somerset | BS22 8AA | www.averyhealthcare.co.uk

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Residential dementia care checklist

© 2016 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use this in conjunction with the care homes checklist on page 43.

Residents The best indication of a good home is that the residents appear happy and responsive.

3 Do they look cared for in their appearance and dress?

Access If the person with dementia needs, or is likely to need, equipment or adaptations, you may want to check: 3 There is adequate signage and cues for different parts of the home, such as dining room and bathroom.

3 The home’s policy about locking external doors.

Bedrooms You may want to find out if the person with dementia can have a single room and whether: 3 Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed.

3 Are reminiscence activities available?

3 Are residents able to compile memory boxes? o staff compile life story books including 3D photographs and mementoes?

3A re there rummage boxes around the home to stimulate residents?

Staff It is important to note if staff seem friendly and caring towards residents and if they treat residents with respect.

3D o they have any training and experience in dementia care?

3 Will the person with dementia have a member of staff particularly responsible for their care?

3 Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. oes the manager have a knowledge of dementia 3D and can they deal with difficulties that may arise in an understanding way?

3 Is there a full assessment at home before a resident moves in?

Specialist Homes in Wellington | Plymouth | Bridgwater An award-winning provider of care in the community, Camelot Care offers exceptional levels of nursing care and the highest possible quality of life for those with mental disorders and people with dementia

Call us today on 01823 666766 for more information or visit us online at www.camelotcare.co.uk

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Providing

quality care person-centred

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Mental health When someone is worried about their mental health they will usually visit their GP, who may refer them to Somerset Community RightSteps, or, if they require a specialist mental health service, Somerset Partnership NHS Foundation Trust.

Somerset Community RightSteps is a free and confidential service to help people in Somerset access appropriate mental health support quickly and easily. Referrals will normally be made by GPs and other health professionals, but if someone is concerned about their emotional health and wellbeing they can contact the service directly by phoning: 01278 727447.

We have a partnership agreement with Somerset

Partnership NHS Foundation Trust to provide social care for adults of working age who have mental health conditions, to help them make the most of their lives through a recovery-based approach. Staff provide support to help manage everyday living, organise activities, employment and training to build self-confidence, and to give encouragement to become part of the local community and be more independent.

There is increased demand for home care for people with mental health conditions, arising from greater use of supported living instead of care home placements. Like other specialist care services, this can be paid for (if the person is assessed as eligible) with Direct Payments, discussed on page 48.

Learning disability In Somerset, we have four Community Teams for Adults with Learning Disabilities. They are based in Taunton, Sedgemoor and West Somerset, South Somerset and Mendip. The teams have staff from both health and social care, and include social workers, nurses, transitions workers, psychologists, psychiatrists, occupational therapists, and speech and language therapists.

people with learning disabilities and their carers who live in Somerset. Eligibility is based on an assessment of a person’s needs. The teams help people to achieve the things they want in their lives, such as better health, finding somewhere to live, finding a job and becoming more independent.

To arrange to talk with someone in the team nearest you, please phone: 0300 123 2224.

They can arrange health and social care support for

Physical disability Our Physical Disability Service aims to help people aged between 18 and 64 with a physical disability or sensory impairment to maintain their independence by living in their own homes and communities.

If you have a physical disability or a long-term illness,

we and other organisations can provide a range of ways to support you and give you advice to help you live as independently as possible in your own home.

Support is also available to help the person who looks after you.

Coping with a sensory loss We have lots of information if you or someone you know has a sensory loss. You can find this on our

website: www.somerset.gov.uk (search for ‘hearing and sight loss’).

We also have specialist sensory loss workers who can talk with you and give you information and advice.

Please phone us on: 0300 123 2224.

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Essential information This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you, providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number: 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, making sure (if applicable) the NHS has made the correct contribution to your fees.

your wishes about future medical treatment but it is not legally binding. You may instead wish to make a living will, officially known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once it is registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs, if they do not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate

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If you don’t have your own solicitor, ask your family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

The Law Society has a list of solicitors who specialise in working with older people. Visit: www.lawsociety.org.uk for more details.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Staying safe We work in partnership with other health and social care providers and the police to protect and safeguard adults. Below are some examples of contacts you may find useful: Age UK: For information on preventing falls, and for help with making your home safe and secure, phone: 0845 643 4709.

Police Neighbourhood Watch: To contact local coordinators phone: 01823 363348 or email: Lindsey.stone@avonandsomerset.police.uk

on: 101. Advice on how to avoid becoming the victim of a scam is available at: www.gov.uk search for ‘scams’.

Fire Safety: For advice about home safety and to request a free home safety visit, log on to: www.dsfire.gov.uk

Major Incidents: In an emergency, for example flooding, we work with other organisations to provide services to respond to major incidents and plan a response in advance. We have produced an ‘Emergency Action Checklist’ for householders with advice about what to do before, during and after emergencies. To request a copy phone: 0845 345 9188 or visit our website: www.somerset.gov.uk and search for ‘self-help’.

Rogue Traders: Our Trading Standards team works with other organisations to tackle rogue traders. If you have any information about rogue traders we would like to know. You can call the Citizens Advice Consumer Helpline on: 0845 404 0506 or the Police

Safeguarding vulnerable adults In Somerset, we support people to remain as independent as possible and we promote independence and choice. As well as supporting adults of a working age, we support older people who have disabilities, mental health needs and people who have a sensory loss. We have a duty to try to protect adults aged 18 or above who may be at risk of abuse. If an adult is not able to protect themselves from abuse we call this safeguarding.

Safeguarding means protecting a person’s right to live safely, free from abuse and neglect. Phone: 0300 123 2224.

How to get help • If you, or someone else, are in immediate danger please call the emergency services on: 999.

• If you or an adult you know may be at risk of abuse you can phone us on: 0300 123 2224.

Making safeguarding personal to you To help us respond to your concerns it is important for us to know what you, or the person experiencing

the abuse, want to happen next. Our work with you will focus on what is important to you, what you wish to achieve and in what way we can help to keep you safe. There are times when we will need to share information with partner organisations to help improve your safety and wellbeing.

‘Safeguarding is everyone’s business’ If you are worried about a vulnerable person being abused or neglected by others, please say something.

Report your concerns by phoning: 0300 123 2224.

How can I report my suspicions of abuse?

If possible, tell someone you can trust. This could be: • a family member or friend; • a police officer; • a member of staff; • a social worker or nurse; • an advocate; • someone in your local community, neighbour or church; or >> • Somerset Direct: 0300 123 2224.

Visit www.carechoices.co.uk for further assistance with your search for care

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Safeguarding vulnerable adults continued >> What is abuse?

Abuse is a violation of a person’s human and civil rights by any other person or people. It can consist of a single act or repeated acts. It can happen anywhere by anyone. There are different types of abuse, some of them are listed here: • Physical abuse – including assault, hitting, slapping, pushing, misuse of medication, imposing restrictions on another person. Examples can be: injuries, bruises, broken bones and burns.

• Domestic violence – including psychological, physical, sexual, financial, emotional abuse; honour based violence.

• Sexual abuse – including rape, indecent exposure, sexual harassment, inappropriate looking or touching, sexual acts to which the adult has not consented or was pressured into consenting.

• Psychological abuse – including emotional abuse, threats of harm, controlling, intimidation, coercion, harassment, verbal abuse, cyber bullying, isolation or unreasonable and unjustified withdrawal of services or supportive networks. Examples could include: changes in behaviour or mood or unexplained withdrawal from normal activities and friends, family or community.

• Financial or material abuse – including theft, fraud, internet scamming, coercion in relation to an adult’s financial affairs or arrangements. Examples could include: bills not being paid; sudden loss of assets, friends or family threatening a person to gain access to money.

• Modern slavery – slavery, human trafficking, forced labour and domestic slavery.

• Discriminatory abuse – forms of harassment, because of race, gender and gender identity, age, disability, sexual orientation or religion.

• Organisational abuse – including neglect and poor care practice within an institution or specific care setting such as a hospital or care home or care provided in your own home.

• Neglect and acts of omission – including ignoring medical, emotional or physical care needs, failure to provide access to appropriate health, care and support or educational services, the withholding of the necessities of life, such as medication, adequate nutrition and heating.

• Self-neglect – this covers a wide range of behaviour neglecting to care for one’s personal hygiene, health

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or surroundings and includes behaviour such as hoarding or not getting to medical appointments.

Who abuses and neglects adults?

Abuse can be carried out by many different people including: • relatives and family members; • paid staff or professionals; • neighbours or local residents; or • volunteers and strangers.

Where does abuse happen?

Abuse can happen in many different settings, for example: • in someone’s own home; • in a care setting – hospital or residential home; or • in a public place.

What happens when you tell us?

We take your concerns seriously and we will work with partner organisations to help maintain your safety. We may need to share your information with others if it helps to protect adults from harm. You can expect to be told before your information is shared.

We are interested to know what is important to you so when possible we will speak to you, or your advocate, to find out more and we will keep you informed about what is happening.

If you are concerned about an adult at risk of abuse please tell us: • In an emergency call: 999.

• In a non-emergency call the police: 101.

• Somerset County Council Somerset Direct: 0300 123 2224.

• Somerset County Council Emergency out of hours team: 0300 123 2327.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Making a complaint We hope you will be happy with the care and support you choose for yourself or someone who matters to you. However, there may be times when you wish to raise a concern, make a comment or suggestion, or a compliment about the support provided. This may be about anything, from the way you feel you are treated by staff to the food you are served.

You should feel free to make comments and suggestions about possible improvements to your surroundings and the services that have been provided.

All care providers are required to have a complaints procedure and are actively encouraged to record feedback received from service users. The best feedback about a service comes from the people who use it or have direct experience of it. If you have something you feel should be said, then there are a number of ways you can be heard.

All care providers should have their own easy to use individual complaints policy. If you are concerned about the care that you, or a friend or relative is receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should first contact the

registered owners of the service.

If the care is being provided by an independent agency or organisation, ask to speak to the person who handles their complaints and feedback. They have a duty to respond to any complaints made. If you are not happy with the way your problem has been dealt with, contact the Care Quality Commission (CQC) on: 03000 616161.

If your concern or complaint is about us or any of our staff members, please contact your social worker (or the service user’s social worker) first. Or, if you are not sure who to contact, then please contact the Adults and Health Customer Experience Officer; write to: Floor B2 East, County Hall, Taunton TA1 4DY or phone: 0300 123 2224.

You can also, at any time, contact the Local Government Ombudsman who can offer you guidance and support about making a complaint.

Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Phone: 0345 015 4033 (Monday to Friday, 8.30am to 5.00pm) Email: advice@lgo.org.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

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The Registered Care Providers Association Ltd Founded in 1981 as a professional association, the Registered Care Providers Association Ltd (RCPA Ltd) represents proprietors, managers and employees of care providers in Somerset and the surrounding area, whether services are private, voluntary, home care or residential. Our members provide care and support to a broad range of individuals, including older people, people with disabilities, mental health support needs and complex needs.

RCPA Ltd provides a range of services that: • support member organisations in their development and sustainability; • facilitate and promote the development of evidence based good practice; and • influence stakeholders in the sector in relation to funding, regulation, legislation and strategic direction.

RCPA Ltd provides an invaluable gateway, helping the exchange of information and ideas and fostering best practice amongst members. Acting as a voice for care providers, RCPA Ltd aims to represent the views of all members, bringing their concerns and queries to the attention of service commissioners as well as government and regulatory bodies.

RCPA Ltd works in partnership with other agencies and organisations to ensure the continued provision of high-quality care in Somerset. This is delivered through regular conferences and seminars, newsletters and briefings.

Members are marked with RCPA throughout the listings in this Directory.

Amongst the association’s aims is the wish to represent the interests, views and concerns of people involved with providing care in the Somerset area.

RCPA Ltd also aims to provide members easy access to information and advice on any matter relevant to the provision of care and to develop, monitor and evaluate care strategy and policy and to disseminate information to members.

For details about joining the Registered Care Providers Association Ltd, please contact: Laura Stooke Phone: 01823 351630 Email: admin@rcpa.org.uk Web: www.rcpa.org.uk

Other initiatives ‘Tell Us Once’ service A free and simple service to help you tell us that someone has died When someone has died, there are a lot of people who need to be told, at a time when you probably feel least like doing it. Our Registration Service provides a service which we hope will make things easier for you. This service means that when you tell us about a death, we can then contact other organisations on your behalf.

How the service can help you After someone has died, one of the first things that must be done is to legally register the death with the Council’s Registration Service. Once that’s done, several other organisations may still need to be contacted and given the same information. To

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save you time and worry, Somerset’s Registration Service offers a free service which can pass this information directly to a number of other government departments and local council services.

How you can contact us to use the service All registration offices in Somerset will automatically offer the ‘Tell Us Once’ service when you make an appointment to register a death. You can find contact details and opening hours for all of the registration offices in Somerset at: www.somerset.gov.uk/ tellusonce or you can phone: 0300 123 2224 for information about your local office. The website also tells you more about what information you will need to give us to register a death, and the services involved in the partnership of ‘Tell Us Once’.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

NHS 111 Anyone in Somerset can phone: 111 to access urgent healthcare services. The service builds on the expertise of NHS Direct. The free to call number is available all day, every day to respond to people’s healthcare needs when: • they need medical help fast, but it’s not a 999 emergency; • they don’t know who to call for medical help or they don’t have a GP; • they think they need to go to accident and emergency or another NHS urgent care service; or • they require health information or reassurance about what to do next.

When you phone you will talk with someone from a team of highly trained call advisers who will be

supported by experienced nurses. They will use a clinical assessment system and ask questions to assess your needs and determine the most appropriate course of action, including: • callers who are facing an emergency will have an ambulance dispatched without delay; • callers who can care for themselves will be provided with information, advice and reassurance; • callers who require further care or advice will be referred to a service that has the appropriate skills and resources to meet their needs, for example, a pharmacy or their GP; or • callers who require services outside the scope of NHS 111 will be provided with information about an alternative service.

Healthwatch Somerset Healthwatch Somerset is the local consumer champion for people of all ages, taking equal account of both health and social care issues.

The work of Healthwatch breaks down into the following main strands: • actively consulting with, and listening to what local people think about local health and social care services; • supporting volunteers to conduct ‘Enter and View’ visits of health and care facilities; and • creating clear and timely information about what is working well and what needs to change, to enable stakeholders to make necessary changes.

Healthwatch Somerset has a statutory place on the Health and Wellbeing Board, sharing evidence and feedback on what people think about their health and social care services to make sure that these services meet the needs of, and are shaped by, local communities.

Healthwatch works on behalf of the whole of the community – children, young people and adults and needs people to tell it what’s going on in the health and social care services in their area. Healthwatch can tell services about patient experiences of care and hold them to account; it can also enter and

view services such as care homes and hospitals, observe what is happening and report back to commissioners.

People can feel excluded from services, so Healthwatch also has a signposting function to navigate the health and social care system.

Healthwatch Somerset is independent, transparent, accountable and powerful, with the strength of the law and the national influence of Healthwatch England behind it.

The Care Forum has been commissioned to deliver local Healthwatch in Somerset. Contact them at: Healthwatch Somerset c/o Somerset Rural Youth Project, Unit 2 Suprema Estate, Edington, Bridgwater TA7 9LF Phone: 01823 751403 Email: info@healthwatchsomerset.co.uk Web: www.healthwatchsomerset.co.uk

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Useful local and national contacts ADVOCACY Swan Advocacy Hi-point, Thomas Street, Taunton TA2 6HB Phone: 0333 344 7928 Email: Somerset@swanadvocacy.org.uk Web: www.somerset-ias.org.uk CARERS Compass Carers Dedicated support service for carers across Somerset.

11-12 Belverdere Trading Estate, Taunton TA1 1BH Phone: 01823 255911 Monday to Friday 9am to 5pm Email: info@compassdisability.org.uk Web: www.compasscarers.org.uk Carers UK The voice of carers.

Advice line: 0808 808 7777 Email: advice@carersuk.org Web: www.carersuk.org Carers Trust The UK’s largest provider of comprehensive carers’ support services.

Phone: 0844 800 4361 • Email: info@carers.org Web: www.carers.org DEMENTIA Alzheimer’s Society The UK’s leading care and research charity for people with this disease. The Alzheimer’s Society runs memory cafés and Singing for the Brain groups throughout Somerset for carers and the people they care for.

Devon House, 58 St Katharine’s Way, London E1W 1LB Phone: 0207 423 3500 Somerset office: 0117 967 2975 Helpline: 0300 222 11 22 Email: enquiries@alzheimers.org.uk Web: www.alzheimers.org.uk

Andover, Hampshire SP11 6JS Phone: 0845 504 6229 Email: directpayments.somerset@enham.org.uk Web: www.enham.org.uk DISABILITIES Compass Disability Services An organisation of disabled people working through consultation, representation, research and service provision to improve access to all services and facilities.

11-12 Belverdere Trading Estate, Taunton TA1 1BH Phone: 01823 282823 • Minicom: 01823 255919 Email: info@compassdisability.org.uk Web: www.compassdisability.org.uk Disabled Living Foundation National charity providing advice on mobility and disability aids, daily living equipment.

4th Floor, Jessica House, Red Lion Square, 191 Wandsworth High Street, London SW18 4LS Helpline: 0300 999 0004 Email: helpline@dlf.org.uk Web: www.dlf.org.uk DRUGS AND ALCOHOL Somerset Drug and Alcohol Service Phone: 0300 303 8788 Email: somerset.das@cri.org.uk Web: www.somersetdap.org.uk Bridgwater Bridge House, 30 Taunton Road, Bridgwater TA6 3LS Phone: 01278 456561 Frome Arch House, 12 Palmer Street, Frome BA11 1DS Phone: 01373 475560 Taunton 10 Canon Street, Somerset, Taunton TA1 1SN Phone: 01823 328463

DIRECT PAYMENTS Enham Somerset Direct Payments Advisory Service.

Enham (Head Office), Enham Place, Enham Alamein,

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Yeovil Maltravers House, 3rd Floor, Petters Way, Yeovil BA20 1SH Phone: 01935 383360

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local and national contacts continued HEALTH Motor Neurone Disease Association A charity for assisting people with Motor Neurone Disease, equipment, wheelchairs, beds, stairlifts, financial difficulties and general care.

PO Box 246, Northampton NN1 2PR Phone: 01604 250505 Email: enquiries@mndassociation.org Web: www.mndassociation.org MS (Multiple Sclerosis) Society For assistance and advice about Multiple Sclerosis.

MS National Centre (MSNC), 372 Edgware Road, London NW2 6ND Phone: 0208 438 0700 Helpline: 0808 800 8000 Email: helpline@mssociety.org.uk Web: www.mssociety.org.uk Somerset Cancer Care Support Group Offers information, advice and support to patients, their family, friends and carers through every stage of the illness.

Phone: 0845 070 8910 Web: www.somerset-hospice.org.uk/patientservices/somerset-cancer-care HOME IMPROVEMENT HELP Aster Living Can help with small or major adaptations to your home, repairs and improvements and home safety checks. Aster also offers supported housing schemes, including Extra Care and retirement homes.

Sarsen Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ Phone: 0333 400 8299 Email: info@asterliving.co.uk Web: www.asterliving.co.uk Millbrook Community Equipment Service Units N1 & N2, Knights Road, Chelston Business Park, Wellington, Somerset TA21 BYA Phone: 0333 003 2407 Email: somersetcontactus@millbrookhealthcare.co.uk

INDEPENDENT LIVING CENTRES IN THE SOUTH WEST Disabled Living Centre (DLC) The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ Phone: 01179 653651 Monday to Friday by appointment only.

Free to residents of Bristol, South Gloucestershire, North Somerset, Bath and North East Somerset. There is a fee of £25.00 for assessment if you live outside these areas.

Independent Living Centre St George’s Rd, Semington, Wiltshire BA14 6JQ Call in advance for an appointment: 01380 871007 Email: welcome.ilc.semington@googlemail.com Web: www.ilc.org.uk Independent Living Centre Isca House, Haven Road, Exeter EX2 8DS Wednesday, drop in between 10am and 1pm.

Otherwise by appointment only.

Phone: 01392 380181 Email: ilc-exeter@devon.gov.uk LEGAL ADVICE The Law Society Help with finding a solicitor near you who specialises in advice about care.

Web: www.lawsociety.org.uk MENTAL HEALTH Mencap The UK’s leading charity for people with a learning disability and their families.

123 Golden Lane, London, EC1Y 0RT Phone: 0207 454 0454 Helpline: 0808 808 1111 Email: help@mencap.org.uk Web: www.mencap.org.uk Mind Association Supports people with mental health issues and promotes good mental health in the community.

15-19 Broadway, Stratford, London E15 4BQ

Visit www.carechoices.co.uk for further assistance with your search for care

>>

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The Cyder Barn

A relaxing atmosphere with high standards of care...

A beautifully converted former Blacksmith’s workshop, cottage and barn. The Cyder Barn is pleased to be able to offer 38 en-suite rooms (including 2 doubles) with direct access into the landscape gardens and courtyard with some having views across the orchard. The

Cyder Barn offers a relaxed and homely environment and provides excellent standards of care, activities, entertainment and home cooked food for elderly clients looking for day care, long or short-term respite care or permanent care.

West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 www.thecyderbarn.com

Careford Lodge

A relaxing atmosphere with high standards of care...

Careford Lodge is a purpose built Residential home set in 5 acres including a paddock to enable residents to enjoy the horses and the country views. The registered manager, Tracey has only recently joined the home but has a team of loyal and trained staff. The previous manager Lorraine has now become the Group Manager.

All rooms are a generous size having a full en-suite and

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some with complete wet rooms. The gardens and general maintenance are kept to a high standard and a qualified chef runs the kitchen with innovative menus. Regular outings are arranged and daily activities organised.

For any questions and enquires please contact the address below.

Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592 www.carefordlodge.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local and national contacts continued >> Phone: 0300 123 3393 Text: 86463 Email: info@mind.org.uk Web: www.mind.org.uk Taunton and West Somerset MIND Offers ‘Mindline’, an out of hours phone support service.

Sussex Lodge, 44 Station Road, Taunton, Somerset TA1 1NS Phone: 01823 334906 Mindline: 01823 276892 • Web: mindtws.org.uk South Somerset MIND Unit 4, Yeovil Small Business Centre, Houndstone Business Park, Yeovil BA22 8WA Phone: 01935 474875 Email: info@southsomersetmind.co.uk Web: www.southsomersetmind.co.uk Somerset Dementia Adviser Service The Somerset Dementia Adviser Service can tell you where to find the information you need, not only about your illness but also the best services for you in Somerset.

Phone: 01458 251541 Email: somersetDAS@alzheimers.org.uk OLDER PEOPLE Age UK Advice line: 0800 169 2081 Web: www.ageuk.org.uk Age UK Somerset Provides a range of services, projects, advocacy, emotional and practical support to older people 65 years and over, their relatives and carers.

Ash House, Cook Way, Bindon Road, Taunton TA2 6BJ Phone: 0845 643 4621 Email: ianda@ageuksomerset.org.uk Web: www.ageuk.org.uk/somerset Aster Living Home from Hospital Practical help to get home from hospital and recuperate in the comfort of your own home.

Phone: 0333 400 8299 Web: www.asterliving.co.uk/your-life/home-from-

hospital British Red Cross – Support at Home Short-term help after a stay in hospital.

Livingstone Way, Taunton TA2 6BD Phone: 01823 273700 Web: www.redcross.org.uk Care Aware Advisory and advocacy service specialising in elderly care funding advice.

PO Box 8, Manchester M30 9NY Phone: 0161 707 1107 Email: enquiries@careaware.co.uk Web: www.careaware.co.uk Care Choices Publisher of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs.

Freephone: 0800 389 2077 Web: www.carechoices.co.uk Independent Age Speak to an adviser for free and impartial advice on home care, care homes, NHS services, housing and other issues. Lines are open Monday to Friday from 10am to 4pm.

18 Avonmore Road, London W14 8RR Phone: 0800 319 6789 Email: advice@independentage.org Web: www.independentage.org The Relatives and Residents Association Advises older people needing, or living in, residential care and their relatives.

1 The Ivories, 6-18 Northampton Street, London N1 2HY Advice Line: 0207 359 8136 Email: info@relres.org Web: www.relres.org SENSORY LOSS deafPLUS Provides advice, advocacy and life skills to North-East Somerset and Bath.

No 2 Queens Parade, Bath BA1 2NJ Phone/Text: 01225 446555 >>

Visit www.carechoices.co.uk for further assistance with your search for care

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NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily • search by postcode/town and care type information on standards of care • links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: enquiries@carechoices.co.uk Follow us

@CareChoicesLtd

www.carechoices.co.uk 66

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local and national contacts continued >> Email: bath.office@deafplus.org Web: www.deafplus.org Somerset Sight A charity that helps visually impaired people in Somerset.

Northfield House, 51 Staplegrove Road, Taunton TA1 1DG Phone: 01823 333818 Email: administration@somersetsight.org.uk Web: www.somersetsight.org.uk OTHER ADVICE Care Quality Commission (CQC), The Regulator and inspector of all care services.

For general enquiries contact: The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Phone: 03000 616161 Web: www.cqc.org.uk Citizens Advice Bureaux Free, independent and confidential advice.

Web: www.citizensadvice.org.uk Mendip 5 King Street, Frome BA11 1BH Phone: 0344 488 9623 Email: advice@mendipcab.org.uk Web: www.mendipcab.org.uk Sedgemoor Royal Clarence House, High Street, Bridgwater TA6 3BH Phone: 0344 488 9623 Web: www.sedgemoorcab.org.uk South Somerset (Yeovil) Lower Ground Floor, Petters House, Petters Way, Yeovil BA20 1SH Phone: 0344 488 9623 Web: www.southsomcab.org.uk Taunton St Mary’s House, Magdalene Street, Taunton TA1 1SB Phone: 01823 282235 Web: www.tauntoncab.org.uk

West Somerset Advice Bureau The Lane Centre, Market House Lane, Minehead TA24 5NW Phone: 01643 704624 Web: www.westsomersetadvice.org.uk Somerset Choices The community information database for Somerset.

Web: www.somersetchoices.org.uk Soldiers, Sailors, Airmen and Families Association (SSAFA) Help and support for people who serve in our Armed Forces, people who used to serve and their families.

Phone: 01935 841331 • Helpline: 0800 731 4880 Email: somerset@ssafa.org.uk Web: www.ssafa.org.uk SOMERSET’S DISTRICT COUNCILS Mendip District Council Cannards Grave Road, Shepton Mallet BA4 5BT Phone: 0300 303 8588 Web: www.mendip.gov.uk Sedgemoor District Council Bridgwater House, King Square, Bridgwater TA6 3AR Phone: 0300 303 7800 or 01278 435435 Email: customer.services@sedgemoor.gov.uk Web: www.sedgemoor.gov.uk South Somerset District Council Brympton Way, Yeovil BA20 2HT Phone: 01935 462462 Web: www.southsomerset.gov.uk Taunton Deane Borough Council The Deane House, Belvedere Road, Taunton TA1 1HE Phone: 01823 356356 Email: enquries@tauntondeane.gov.uk Web: www.tauntondeane.gov.uk West Somerset Council West Somerset House, Killick Way, Williton, Taunton TA4 4QA Phone: 01643 703704 Email: customerservices@westsomerset.gov.uk Web: www.westsomersetonline.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Care home listings West Somerset care homes BANBRIDGE HOUSE 3 The Esplanade, Minehead TA24 5QS Tel: 01643 702275 BLENHEIM LODGE RCPA North Road, Minehead TA24 5QB Tel: 01643 703588 CROFT HOUSE RCPA SRC Bridge Street, Williton TA4 4NR Tel: 01984 632536 Advert page 40

OP

GOLDEN GORSE RESIDENTIAL CARE HOME RCPA 4 Alexandra Road, Minehead TA24 5DP LDA Tel: 01643 702767

OP

MAYFAIR RESIDENTIAL HOME 25 The Avenue, Minehead TA24 5AY Tel: 01643 706816

OP D

NORTHFIELD HOUSE Tower Hill, Williton TA4 4JR Tel: 01984 633810

MH

OP PD LDA YA

DANESWOOD CARE HOME RCPA Cuck Hill, Shipham, Winscombe BS25 1RD Tel: 01934 843000 PD LDA YA

TIDINGS RCPA 1 Irnham Road, Minehead TA24 5UD OP D PD LDA MH SI YA Tel: 01278 741468

DENE LODGE, THE – MINEHEAD RCPA Bircham Road, Alcombe, Minehead TA24 6BQ Tel: 01643 703584

OP D

WESTERLEY RESIDENTIAL CARE King Edward Road, Minehead TA24 5JB Tel: 01643 702066

OP

OP

WOODSIDE 2 Woodside Close, Minehead TA24 8RZ Tel: 01643 709487

LDA YA

DUNSTER LODGE RESIDENTIAL HOME Manor Road, Minehead TA24 6EW Tel: 01643 703007

RCPA

FIELD HOUSE (MINEHEAD) The Parks, Minehead TA24 8BU Tel: 01643 708751 GLEN LYN 2 Tregonwell Road, Minehead TA24 5DT Tel: 01643 702415

LDA

OP

WYNDHAM HOUSE RCPA Martlet Road, Minehead TA24 5PR Tel: 01643 703934 Advert page 40

OP D

A countywide list of home care providers starts on page 29.

West Somerset care homes with nursing EASTLEIGH CARE HOMES – MINEHEAD LTD RCPA Periton Road, Minehead TA24 8DT OP D PD LDA SI Tel: 01643 702907 MAMSEY HOUSE RCPA Priest Street, Williton, Taunton TA4 4NJ Tel: 01984 633712

WINSOR NURSING HOME, THE 54 The Avenue, Minehead TA24 5AW Tel: 01643 707870

OP D PD SI

OP SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Taunton Deane care homes ABBEYFIELD (SOMERSET) SOCIETY RCPA Heron Drive, Bishops Hull, Taunton TA1 5HA Tel: 01823 334238 OP D PD SI

COVENANT CARE – THE WHEELHOUSE RCPA Linden Hill, Lower Westford, Wellington TA21 0DW Tel: 01823 661002 OP PD LDA MH SI YA

ASHBURY – TAUNTON Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 327713 LDA

CREAM RESIDENTIAL CARE RCPA Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01823 424550 PD LDA SI

ASHLEIGH HOUSE 20 Chip Lane, Taunton TA1 1BZ Tel: 01823 350813

PD LDA YA

CRIMSON HILL SUPPORT LTD The Bungalow, The Elms, Curry Rivel, Taunton TA10 0JD Tel: 01823 255000 LDA

BARLEY HOUSE 49 Buckland Road, Taunton TA2 8EW Tel: 01823 972776 OP LDA MH YA

DAIRY HOUSE, THE RCPA Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01823 330015 PD LDA SI

BARN, THE Arundalls Farm, Lower Henlade, Taunton TA3 5LZ Tel: 01823 444400 OP LDA MH SI YA

DRAKES PLACE Taunton Road, Wellington TA21 8TD Tel: 01823 662347 OP PD LDA SI YA

BRAMBLES, THE Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 327714 LDA

ELM TREE HOUSE 4 Kilkenny Avenue, Taunton TA2 7PJ Tel: 01823 322408

BRIDGE HOUSE (SOMERSET) 2 Bridgwater Road, Taunton TA1 2DS Tel: 01823 334797

LDA YA

ELMSMEAD 82 South Road, Taunton TA1 3EA Tel: 01823 333529

PD LDA

GOTTON MANOR CARE HOME Gotton, Cheddon Fitzpane, Taunton TA2 8LL Tel: 01823 413118

BUNGALOW, THE 2 Ilminster Road, Taunton TA1 2DR Tel: 01823 327050 CALWAY HOUSE RCPA Calway Road, Taunton TA1 3EQ Tel: 01823 333283 Advert page 40 CATHERINE HOUSE RCPA 131 Hamilton Road, Taunton TA1 2EP Tel: 01823 286839

OP D

LDA

LDA YA

HALCON HOUSE RCPA Hamilton Road, Taunton TA1 2EP Tel: 01823 353447 Advert page 40

OP

PD YA

HUMMINGBIRD CARE Royston Road, Churchinford, Taunton TA3 7RE Tel: 01823 602776 OP D PD

CEDAR LODGE RCPA Advert inside front cover Hope Corner Lane, Taunton TA2 7PB Tel: 01823 286158 OP D MH YA

KNOWLS, THE 86 Trull Road, Taunton TA1 4QW Tel: 01823 327080

CHURCHVIEW 8 St Andrews Road, Taunton TA2 7BW Tel: 01823 323451

LANGLEY HOUSE Langley Marsh, Wiveliscombe TA4 2UF Tel: 01984 624612

LDA

OP D MH YA

LDA YA

OP LDA YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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69

Taunton Deane care homes continued LAURAL HOUSE 3 Buckland Road, Taunton TA2 8EW Tel: 01823 762831 OP LDA MH SI YA

NEWHOLME Bushy Cross Lane, Ruishton, Taunton TA3 5JT Tel: 01823 442298

LINDEN HOUSE NURSING HOME RCPA Linden Hill, Lower Westford, Wellington TA21 0DW Tel: 01823 667711 OP YA

NYNEHEAD COURT RCPA Nynehead, Wellington TA21 0BW Tel: 01823 662481

LITTLE OAKS RESIDENTIAL CARE HOME 20-22 Bridgwater Road, Taunton TA1 2DS Tel: 01823 322427

LDA

OAK BUNGALOW Six Acres Close, Roman Road, Taunton TA1 2BD Tel: 01823 327715 LDA

OP

ORCHARD LEA 75 Bridgwater Road, Taunton TA1 2DT Tel: 01823 972514 PD LDA SI YA

RCPA

MANOR HOUSE THURLOXTON, THE RCPA Thurloxton, Taunton TA2 8RH Tel: 01823 413777 MOORHAVEN RCPA Normandy Drive, Taunton TA1 2JT Tel: 01823 331524 Advert page 40

OP D

NETHERCLAY HOUSE Bishops Hull, Taunton TA1 5EE Tel: 01823 284127 Advert outside back cover

OP

LDA

OP D

POPHAM COURT RCPA Courtland Road, Wellington TA21 8NF Tel: 01823 662053 Advert page 40

OP D

PULSFORD LODGE RCPA North Street, Wiveliscombe TA4 2LA Tel: 01984 623569 Advert page 40

OP D

What matters to you, matters to us

Looking for quality care in Somerset?

We believe every resident is a unique and special person. Our highly skilled and passionate care teams take time to get to know the people we care for and their families to provide a real home from home environment.

If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d like some advice about funding the cost of care, come and discover how we can meet your needs today.

Frethey Taunton TA4 1AB

Offering residential, nursing, permanent and short stay care.

St George Bristol BS5 7PD

Offering nursing, permanent and short stay care.

0808 223 5356

carechoices@caringhomes.org SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Taunton Deane care homes continued RECTORY CARE HOME, THE SRC 2 Trinity Road, Taunton TA1 3JH Tel: 01823 324145 RIVERS Longrun House, Bishops Hull, Taunton TA1 5AY Tel: 01823 272633 SAPLINGS, THE Wiltons Orchard, Fons George, Taunton TA1 3SA Tel: 01823 324832

D

STANWAY CLOSE AND GREENWAY ROAD 18 Stanway Close, Taunton TA2 6NJ Tel: 01823 215706

LDA

WELLINGTON AND LONGFORTH HOUSE SRC Longforth Road, Wellington TA21 8RH OP D YA Tel: 01823 663667 PD LDA SI YA

LDA

WELLINGTON ROAD RCPA 52 Wellington Road, Taunton TA1 5AP PD LDA MH YA Tel: 01823 334132 WESTLEIGH HOUSE 20 Chip Lane, Taunton TA1 1BZ Tel: 01823 284198

OP PD LDA YA

SEEABILITY – FIENNES HOUSE 31 Drakes Park North, Wellington TA21 8SZ PD LDA SI YA Tel: 01823 661529

WILTON HOUSE RCPA Upper High Street, Taunton TA1 3PX Tel: 01823 272633

ST GEORGE’S CARE HOME RCPA 17 Wilton Street, Taunton TA1 3JR Tel: 01823 275268

WOODLANDS FARMHOUSE Wrantage, Taunton TA3 6DF Tel: 01823 480640

OP

PD LDA SI YA

OP D PD SI YA

Taunton Deane care homes with nursing ASPEN COURT Hope Corner Lane, Taunton TA2 7PB Tel: 01823 346000 Advert inside front cover OP D BEAUCHAMP HOUSE NURSING HOME Village Road, Hatch Beauchamp, Taunton TA3 6SG Tel: 01823 481500 Advert page 44 OP D PD SI YA CALWAY HOUSE RCPA Calway Road, Taunton TA1 3EQ Tel: 01823 333283 Advert page 40 CAMELOT HOUSE RCPA Taunton Road, Wellington TA21 9HY Tel: 01823 666766 Advert page 54

OP D

OP D MH

CHELSTON PARK NURSING AND RESIDENTIAL HOME – CHELSTON GARDENS DEMENTIA NURSING HOME RCPA West Buckland Road, Wellington TA21 9PH Tel: 01823 667066 Advert outside back cover OP D

DUNKIRK MEMORIAL HOUSE RCPA Minehead Road, Bishops Lydeard, Taunton TA4 3BT Tel: 01823 432407

OP D

FIRS NURSING HOME, THE RCPA 251 Staplegrove Road, Taunton TA2 6AQ Tel: 01823 275927

OP

FRETHEY HOUSE Frethey Lane, Bishops Hull, Taunton TA4 1AB Tel: 0808 223 5356 Advert page 70

OP

GOTTON MANOR CARE HOME Gotton, Cheddon Fitzpane, Taunton TA2 8LL Tel: 01823 413118

OP

HAMILTON PARK NURSING HOME 6 Hamilton Road, Taunton TA1 2EH Tel: 01823 256650

OP

RCPA

SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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71

Taunton Deane care homes with nursing continued LAVENDER COURT RCPA Roman Road, Old Whittington, Taunton TA1 2BB Tel: 01823 279151 Advert page 40 OP D YA LINDEN HOUSE NURSING HOME RCPA Linden Hill, Lower Westford, Wellington, Somerset TA21 0DW Tel: 01823 667711

OP YA

ORCHARD COURT CARE HOME Harp Chase, Shoreditch Road, Taunton TA1 3RY Tel: 01823 351155

OP D MH

ORCHARD PORTMAN HOME Orchard Portman, Taunton TA3 7BQ Tel: 01823 336457

OP D MH YA

MANOR, THE RCPA Haydon Close, Bishop’s Hull, Taunton TA1 5HF Tel: 01823 230238 Advert below OP PD YA

POPHAM COURT RCPA Courtland Road, Wellington TA21 8NF Tel: 01823 662053 Advert page 40

MOUNTBATTEN NURSING HOME 82-84 Trull Road, Taunton TA1 4QW Tel: 01823 333019

SHERFORD MANOR CARE HOME Wyvern Road, Taunton TA1 4RA Tel: 01823 337674

RCPA

OP

NORTHWAY HOUSE RESIDENTIAL HOME 96-98 Kingston Road, Taunton TA2 7SN Tel: 01823 253999 OAKTREE COURT Middle Green Road, Wellington TA21 9NS Tel: 01823 662032

RCPA

OP

OP D PD

OP D

RCPA

OP D MH YA

WEY HOUSE NURSING HOME Norton Fitzwarren, Taunton TA4 1BT D PD MH SI YA AD Tel: 01823 337391 A countywide list of home care providers starts on page 29.

Personalised care from your local Barchester care home

At Barchester Healthcare we know that finding the right care home can be a daunting decision so we’ll do everything we can to help.

Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you.

Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy?

Nursing • Residential • Dementia • Respite To arrange a tour or for some friendly advice, contact your local home: The Manor Care Home Bishops Hull, Taunton, TA1 5HF

West Abbey Care Centre Preston, Yeovil, BA21 3UA

Tel: 01823 230 238

Tel: 01935 574 567

www.barchester.com

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

72

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sedgemoor care homes APPLE TREE HOUSE AND HOLLY TREE COTTAGE 243a Berrow Road, Berrow, Burnham-on-Sea TA8 2JQ LDA Tel: 01278 788228

FERNERY HOUSE 7 Esplanade, Burnham-on-Sea TA8 1BB Tel: 01278 794627

ASHCOTT LAWNS RCPA Chapel Hill, Ashcott, Bridgwater TA7 9PJ Tel: 01458 210149

FRIARN HOUSE RESIDENTIAL HOME 35 Friarn Street, Bridgwater TA6 3LJ Tel: 01278 445115

OP D

BEAUFORT HOUSE 7 Rectory Road, Burnham-on-Sea TA8 2BY Tel: 01278 786320

OP

BLACKDOWN HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 01278 761905

LDA

BRIDGWATER COURT 42 Market Street, Bridgwater TA6 3EP Tel: 01934 708772

LDA YA

BROUGHTON LODGE RCPA 88 Berrow Road, Burnham-on-Sea TA8 2HN Tel: 01278 782133 Advert page 74

OP D

RCPA

FRITH HOUSE RCPA SRC Steart Drive, Burnham-on-Sea TA8 1AA Tel: 01278 782537 Advert page 40

OP D

OP D

GORDON VILLA 15 Taunton Road, Bridgwater TA6 3LP OP D PD LDA MH SI YA AD Tel: 01278 458018 GREATWOOD HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 01278 760555

LDA

GREENGATES 26 Fore Street, North Petherton, Bridgwater TA6 6PY LDA Tel: 01278 663871

CHATHAM HOUSE RCPA 46 Wembdon Rise, Wembdon Rise, Bridgwater TA6 7QZ OP Tel: 01278 427758

GREENHILL HOUSE RCPA Tweentown, Cheddar BS27 3HY Tel: 01934 740547 Advert page 40

CHERRY TREES 28 Berrow Road, Burnham-on-Sea TA8 2EX Tel: 01278 792962

GUNTERS GROVE FARM Shurton, Bridgwater TA5 1QH Tel: 01278 653671

LDA

LDA

OP D

LDA

CHURCH ROAD 1 Church Road, Wembdon, Bridgwater TA6 7RQ PD LDA YA Tel: 01278 453635

HIGHBRIDGE COURT 25 Berrow Road, Burnham-on-Sea TA8 2EY Tel: 0333 240 7770 PD MH YA

COTSWOLD HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 01278 760555

KINGSLEIGH RESIDENTIAL RCPA 78 Berrow Road, Burnham-on-Sea TA8 2HJ Tel: 01278 792768

COURT HOUSE RETIREMENT HOME Market Cross, Church Street, Cheddar BS27 3RA Tel: 01934 742131 Advert page 74

LDA

OP

KNOLL HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 01278 760555

OP

LDA

SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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73

Broughton Lodge 88 Berrow Road, Burnham on Sea TA8 2HN

Because care is a person to person subject we do not have a website, we prefer people to visit, see who we are, what we do & how we do it.

Rated “Fully compliant” by CQC, 2011, 2012, 2013 and 2014 CQC EXPERT BY EXPERIENCE STATED “I feel I cannot put it more clearly than to say Broughton Lodge gives the impression of being a real home (with a small ‘h’) rather than one with a capital H and this opinion was reinforced by the residents...”

Tel: 01278 782133

Email: frailtytowers@onetel.com

Court House Retirement Home, Cheddar Court House is a very special place to live, the very fact that it is made up of different areas of accommodation adds to its attraction.

The Main House with gracious large rooms with full en-suite looking out onto different aspects and personalized with Resident’s own furniture and pictures etc. A spacious Drawing Room with doors to a covered veranda and patio area leading onto lawns and flower beds.

The Courtyard which has lovely vaulted accommodation with full en-suite and cleverly concealed kitchenettes where Residents can make a cup of tea or a snack for themselves or their guests and small raised gardens so that the people living there may, if they so wish plant and tend their own flowers.

The lovely cottage accommodation full of character with a large Victorian style conservatory looking towards St. Andrews Church and doors opening out from a lovely sitting room to a tranquil garden.

“One of the most beautiful and well kept retirement homes I’ve ever seen”. the photographer

Putting all of this together with the very special care given by dedicated staff that respect and give privacy and dignity to all who live here, you can see why people who come to live at Court House are so happy to have found this very special place.

Market Cross, Church Street, Cheddar, Somerset BS27 3RA T: 01934 742131

www.courthouseretirementhome.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 74

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sedgemoor care homes continued LAKESIDE HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 01278 760555

LDA

LAURELS RESIDENTIAL HOME, THE – DRAYCOTT RCPA Westfield Lane, Draycott, Cheddar BS27 3TN Tel: 01934 742649 LIMES RESIDENTIAL HOME, THE RCPA 41 Church Street, Bridgwater TA6 5AT Tel: 01278 422535 LODGE, THE 18 Huntspill Road, Highbridge TA9 3DQ Tel: 01278 786618

OP

OP D

LDA MH YA

MENDIP HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 0117 974 8400 MILTON HOUSE RCPA West Street, Bridgwater TA6 3RH Tel: 01278 422235 Advert page 40

LDA

OP D

MINSTER, THE Mill Street, North Petherton, Bridgwater TA6 6LX PD LDA YA Tel: 01278 661528 NEWTON LODGE 139 Berrow Road, Burnham-on-Sea TA8 2PN Tel: 01278 787321 NORTHCROFT Barrows Road, Cheddar BS27 3BD Tel: 01934 744734

OP YA

LDA

OLD VICARAGE, THE RCPA Stockland Bristol, Bridgwater TA5 2PZ Tel: 01278 653056 OLD VICARAGE, THE (CANNINGTON) Brook Lane, Cannington, Bridgwater TA5 2HP Tel: 01278 653688

LDA

PARK VIEW 1 Westfield Road, Burnham-on-Sea TA8 2AW Tel: 01278 789444

LDA

PORLOCK HOUSE Somerset Court, Harp Road, Brent Knoll, Highbridge TA9 4HQ Tel: 01278 761913

LDA

RED GABLES 1 Pinnocks Croft, Berrow, Burnham-on-Sea TA8 2NF PD LDA YA Tel: 01278 786607 RNIB KATHLEEN CHAMBERS HOUSE 97 Berrow Road, Burnham-on-Sea TA8 2PG Tel: 01278 782142

OP SI

ROSEWOOD LODGE & BROOK HOUSE 11-13 Friarn Street, Rosewood, Bridgwater TA6 3LH LDA MH YA Tel: 01278 457676 ROUSE 40 High Street, Othery, Bridgwater TA7 0QE OP D PD LDA MH SI YA AD Tel: 01823 698460 STAFFORD LODGE 87 Berrow Road, Berrow, Burnham-on-Sea TA8 2PF LDA Tel: 01278 784067

NORTHMEAD HOUSE 3 Northmead Drive, Puriton, Bridgwater TA7 8DD LDA Tel: 01278 683478

STREET FARM The Street, Draycott, Cheddar BS27 3TH Tel: 01934 744930

OAK TREES RCPA SRC Rhode Lane, Bridgwater TA6 6JF Tel: 01278 451125 Advert page 40

SYDENHAM HOUSE RCPA Frederick Road, Bridgwater TA6 4NG Tel: 01278 422763 Advert page 40

OP D

OP YA

LDA MH

OP D

SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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75

Summer Lane Care Home • Located in a quiet area of Worle, Weston-super-Mare • Purpose-built residential, nursing and dementia home • High level, personalised care in a homely environment • 90 en-suite bedrooms • Catering from award-winning caterer Elior

To get in touch or request a brochure: 01934 529 190 www.countrycourtcare.com info@countrycourtcare.com

A choice of elderly care options in Somerset If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Somerset could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line on:

01749 987 241 Lines are open seven days a week. We may record or monitor our calls.

Look for The Glen in the listings section.

Q116273 2448 2016 BPR00880

• search care providers quickly and easily

residential care home Burnham-on-Sea

• search by postcode/town and care type • Information on standards of care

Please call us on

01278 784277 to see how we can help you

• links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

www.tudorlodge.net

76

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Sedgemoor care homes continued TOWANS CARE HOME, THE RCPA Berrow Road, Burnham-on-Sea TA8 2EZ Tel: 01278 782642 TUDOR LODGE RCPA 8 Brightstowe Road, Burnham-on-Sea TA8 2HW Tel: 01278 784277 Advert page 76

OP

WELLFIELD HOUSE Manor Road, Catcott, Bridgwater TA7 9HT Tel: 01278 722405

OP

WEMBDON RISE 4 Wembdon Rise, Bridgwater TA1 7QU Tel: 01934 429448

OP

LDA YA

Sedgemoor care homes with nursing

OP D

HOLYWELL NURSING HOME RCPA 120 Brent Street, Brent Knoll, Highbridge TA9 4BB Tel: 01278 760601

OP D PD

AVALON NURSING HOME 2-4 Taunton Road, Bridgwater TA6 3LS Tel: 01278 450450 OP D PD MH

MILTON HOUSE RCPA West Street, Bridgwater TA6 3RH Tel: 01278 422235 Advert page 40

OP D

AXBRIDGE COURT NURSING HOME West Street, Axbridge BS26 2AA Tel: 01934 733379

RCPA

OP

ROSARY NURSING HOME, THE Mayfield Drive, Durleigh, Bridgwater TA6 7JQ OP D PD YA Tel: 01278 727500

BURNHAM LODGE NURSING HOME 147 Berrow Road, Burnham-on-Sea TA8 2PN Tel: 01278 783230

RCPA

OP PD

ST MICHAEL’S – CARE HOME WITH NURSING PHYSICAL DISABILITIES Cheddar Road, Axbridge BS26 2DW PD YA Tel: 01934 732358

ANGELS (STRATTON HOUSE) LTD 15 Rectory Road, Burnham-on-Sea TA8 2BZ Tel: 01278 787735

RCPA

HILLVIEW NURSING HOME RCPA 36 Berrow Road, Burnham-on-Sea TA8 2EX Tel: 01278 783192

OP D

A countywide list of home care providers starts on page 29.

Glastonbury Tor Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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77

South Somerset care homes ALL SEASONS CARE HOMES – 1-1A ORCHARD VILLAS RCPA 1 & 1a Orchard Villas, Perry Street, South Chard TA20 2QF Tel: 01460 220747 PD LDA ASHCROFT RCPA 30 Ashcroft, Chard TA20 2JH Tel: 01460 394061 ASHLEY HOUSE LANGPORT The Avenue, Langport TA10 9SA Tel: 01458 250386 AUTISM WESSEX – BARN CLOSE 32 Barn Close, Crewkerne TA18 8BL Tel: 01460 74327 AUTISM WESSEX – MIDDLE PATH 58 Middle Path, Crewkerne TA18 8BG Tel: 01460 72707

LDA YA

OP D

LDA YA

LDA YA

BEECH TREE HOUSE RESIDENTIAL HOME RCPA High Street, Keinton Mandeville, Somerton TA11 6DZ D Tel: 01458 223369

BEECHWOOD HOUSE CARE HOME 60 West Coker Road, Yeovil BA20 2JA Tel: 01935 472793

RCPA

OP

BLACKBERRY HILL Ansford Road, Castle Cary BA7 7HG Tel: 0800 328 6091

LDA YA

BRAUNTON 23 Grove Avenue, Yeovil BA20 2BD Tel: 01935 422176

OP

BURNWORTHY HOUSE RCPA South Street, South Petherton TA13 5AD Tel: 01460 240116 Advert page 40

OP D

CAMBIAN LUFTON MANOR COLLEGE Lufton, Yeovil BA22 8ST Tel: 01935 403120

LDA YA

CARRINGTON HOUSE RCPA Carrington Way, Wincanton BA9 9BE Tel: 01963 32150 Advert page 40

OP D

More than just a care home

Eleighwater House Retirement Home, the small home set in the heart of Somerset. Caring for 5 residents in a relaxed, homely environment.

A home where residents truly feel part of the family, joining in with day to day activities, where family and friends are always welcome, joining us for Sunday Lunch or afternoon tea. Registered with the Care Quality Commission.

Visit our website www.eleighwaterhouse.co.uk or www.carehomes.co.uk for our recommendations.

George and Tabitha offer you a warm welcome to Eleighwater House near Chard Tel: 01460 67532

Fir Villa Residential Care Home We provide excellent person-centred care in a beautiful, tranquil setting.

Please feel free to visit or contact us at any time.

Tel: 01935 850670

Camel Street, Marston Magna, Somerset BA22 8DB

www.firvilla.co.uk Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Somerset care homes continued

OP D

HOLLIES CARE HOME, THE RCPA Florida Street, Castle Cary BA7 7AE Tel: 01963 350709

OP

LDA YA

HUISH HOUSE Huish Episcopi, Langport TA10 9QP Tel: 01458 250247

PD LDA SI YA

CARY BROOK RCPA Millbrook Gardens, Castle Cary BA7 7EE Tel: 01963 359700 Advert page 40 CHARD MANOR Tatworth Road, Chard TA20 2DP Tel: 01460 261016 CHURCH VIEW RCPA Chapel Hill, Odcombe BA22 8UH Tel: 01398 361467

LDA

KNIGHTS TEMPLAR COURT Throop Road, Templecombe BA8 0HR Tel: 01963 370317

COMPTON VIEW RESIDENTIAL CARE HOME RCPA 267 St Michaels Avenue, Yeovil BA21 4NB Tel: 01935 476203 OP

LATIMER LODGE RESIDENTIAL HOME 38 Preston Road, Yeovil BA21 3AQ Tel: 01935 474520

COOL RUNNINGS TOO RCPA 63 The Park, Yeovil BA20 1DF Tel: 01935 474700

LODGE, THE Portway, Langport TA10 0NQ Tel: 01458 252543

OP D PD SI

ELEIGHWATER HOUSE RETIREMENT HOME Eleighwater House, Combe St Nicholas, Chard TA20 3AG Tel: 01460 67532 Advert page 78 ELMS RESIDENTIAL HOME, THE Yeovil Marsh, Yeovil BA21 3QG Tel: 01935 425440

RCPA

OP

RCPA

OP D PD SI

FIR VILLA RESIDENTIAL HOME RCPA Camel Street, Marston Magna, Yeovil BA22 8DB Tel: 01935 850670 Advert page 78 OP D PD LDA MH SI GROVELANDS RCPA SRC 45 Grove Avenue, Yeovil BA20 2BE Tel: 01935 475521 Advert page 40 HAZELWELL LODGE RCPA SRC 67 Station Road, Ilminster TA19 9BQ Tel: 01460 52760

OP D

OP D MH

HIGHFIELD HOUSE RESIDENTIAL CARE HOME RCPA

High Street, Castle Cary BA7 7AN Tel: 01963 350697

OP

D RCPA

OP

LDA YA

MAPLES, THE Catherines Close, Castle Cary BA7 7HP Tel: 01963 351991

LDA

MOORLANDS RESIDENTIAL HOME 2 Moorlands Road, Merriott TA16 5NF Tel: 01460 74425

OP

MRS A AND MR R BROOKS – EVERTON ROAD, 5 Yeovil BA20 1UF Tel: 01935 862900

PD LDA

NEW CAREFORD LODGE LTD, THE RCPA Church Street, Merriott TA16 5PR Tel: 01460 75592 Advert page 64 OAKLEA CARE RCPA 5 Preston Grove, Yeovil BA20 2BG Tel: 01935 479721

OP

OP LDA MH SI YA

OLD FARMHOUSE, THE – BRIARS, THE Avishayes Lane, Chard TA20 1RU Tel: 01460 66058

LDA

SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

Advertisers are highlighted

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79

Sunnyside Residential Home is a traditional character home situated within walking distance of Chard town centre, Somerset, offering high standards of professional care.

• Residential & Dementia Care • Respite & Day Care • Palliative Care • Homely & Friendly environment • 24 hour care by highly trained staff

• Quiet garden with a fish pond • Varied activity programme • Freshly prepared healthy meals • Single rooms majority are en suite • Excellent reputation

For more information please feel free to visit or contact us at any time.

Sunnyside Residential Home Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Email: info@solcareltd.co.uk Web: www.solcareltd.co.uk

YEW TREE COTTAGE Residential Home

Hornsbury Hill, Chard, Somerset TA20 3DB

Email: sarahjane.ambridge@gmail.com www.ambridgeestates.co.uk

Tel: 01460 64735 // 07714 899324

Yew Tree Cottage is a small privately owned Home, registered for providing quality individual care to both the elderly and those suffering with dementia in excellent home from home surroundings.

We Provide: • permanent residential care • respite, short or long stay • day care seven days a week

For further information please contact Sarah Ambridge RGN, RMN, Proprietor

Castle House Nursing Home Ltd. We Care Enough To Make A Difference We believe we offer the best nursing care services in the area - we give special attention to all our residents. We have a lot to offer you. Our services include: • High quality Nursing Care • High Staff : Resident ratio • Person-centred care You’re always welcome here. Come in and chat with us. We’re really looking forward to meeting with you and discussing your needs. Call 01458 223780 Fax 01458 224405 or visit www.castlehousenursinghome.com

Castle St, Keinton Mandeville, Somerton, TA11 6DX

office@castlehousenh.co.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

80

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South Somerset care homes continued PERRY COURT RCPA Perry Court Farm, Perry Street, Chard TA20 2QG Tel: 01460 221468 OP LDA YA

SUNNINGDALE LODGE RCPA Sunningdale Road, Yeovil BA21 5LD Tel: 01935 422980 Advert page 40

OP D

PORTCULLIS HOUSE RCPA SRC The Embankment, Langport TA10 9RZ Tel: 01458 250800 Advert page 40

SUNNYMEADE RCPA Helliers Close, Chard TA20 1LJ Tel: 01460 63563 Advert page 40

OP D

RUSSETT HOUSE 52b Southway Drive, Yeovil BA21 3ED Tel: 01935 425911 SELWYN HOUSE 52 Southway Drive, Yeovil BA21 3ED Tel: 01935 479143 SOUTH CARY HOUSE South Street, Castle Cary BA7 7ES Tel: 01963 350272 SPRING VIEW Preston Grove, Yeovil BA20 2DU Tel: 01935 474303 SPRINGSIDE 71 Halcombe, Chard TA20 2DU Tel: 01460 66340

OP D

LDA

LDA

OP

SUNNYSIDE RESIDENTIAL HOME Crewkerne Road, Chard TA20 1EZ Tel: 01460 239406 Advert page 80

RCPA

VAUGHAN LEE HOUSE RCPA Orchard Vale, Ilminster TA19 0EX Tel: 01460 52077 WISTERIA COTTAGE RCPA 18 Lower Odcombe, Odcombe BA22 8TX Tel: 01398 361467

OP

OP

LDA

LDA

WISTERIA HOUSE RESIDENTIAL HOME – SOMERSET RCPA 6 Montacute Road, Tintinhull, Yeovil BA22 8QD Tel: 01935 822086 OP D

LDA

YEW TREE COTTAGE RESIDENTIAL HOME RCPA Hornsbury Hill, Chard TA20 3DB Tel: 01460 64735 Advert page 80 OP D

South Somerset care homes with nursing CASTLE HOUSE NURSING HOME LTD RCPA Castle Street, Keinton Mandeville, Somerton TA11 6DX Tel: 01458 223780 Advert page 80 OP PD

ELROI MANOR RCPA West Hill, Suddon, Wincanton BA9 8BA Tel: 01963 335770

COOKSONS COURT RCPA Cooksons Orchard, Yeovil BA20 2FT Tel: 01935 474023 Advert page 40

FERNS NURSING HOME RCPA 141 St Michaels Avenue, Yeovil BA21 4LW Tel: 01935 433115

ELLISCOMBE HOUSE Higher Holton, Wincanton BA9 8EA Tel: 01963 33370

OP D SI

OP D PD SI

OP D MH

OP

HENDFORD CARE HOME WITH NURSING 166 Hendford Hill, Yeovil BA20 2RG Tel: 01935 470400 OP D YA SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

Advertisers are highlighted

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81

South Somerset care homes with nursing continued HORTON CROSS NURSING HOME Horton Cross, Ilminster TA19 9PT Tel: 01460 52144 HURST MANOR NURSING HOME Hurst, Martock TA12 6JU Tel: 01935 823467

OP

ORCHARDS, THE RCPA Orchard Lane, Crewkerne TA18 7AF Tel: 01460 76267

OP PD YA

OP D

TYNDALE NURSING HOME RCPA 36 Preston Road, Yeovil BA21 3AQ Tel: 01935 472102

OP

VICARAGE HOUSE NURSING HOME The Old Vicarage, Hambridge, Langport TA10 0BG Tel: 0845 869 2976

OP

RCPA

RCPA

IMMACOLATA HOUSE Portway, Langport TA10 0NQ Tel: 01458 254200 Advert inside front cover OP D IVELHURST NURSING HOME RCPA 27 Preston Road, Yeovil BA21 3AD Tel: 01935 426777

OP YA

KNOLL CARE HOME LTD, THE RCPA 33 Preston Road, Yeovil BA21 3AE Tel: 01935 421822

OP

LA FONTANA Advert inside front cover Fold Hill Lane, Martock TA12 6PQ OP D PD MH Tel: 01935 829900 OAK LODGE CARE HOME RCPA Lordsleaze Lane, Chard TA20 2HN Tel: 01460 67258

OP D

WESSEX HOUSE RCPA 21-25 Behind Berry, Somerton TA11 7PB Tel: 01458 273594 Advert page 40 WEST ABBEY RCPA Stourton Way, Yeovil BA21 3UA Tel: 01935 574567 Advert page 72

OP D SI

OP D PD YA

YEOVIL – SHERBORNE HOUSE CARE HOME RCPA 131 Sherborne Road, Yeovil BA21 4HF Tel: 01935 423210 OP D YA

Mendip care homes AMBERLEIGH Isaacs Close, Street BA16 0LS Tel: 01458 840865

LDA

AVALON COURT RESIDENTIAL HOME RCPA High Street, Butleigh, Glastonbury BA6 8SZ Tel: 01458 851572 BENDALLS FARM Green Ore, Wells BA5 3EX Tel: 01761 241014 CENTENARY HOUSE RCPA 70 Charlton Road, Shepton Mallet BA4 5PD Tel: 01749 342727

OP

LDA MH

OP

CHERRYTREES Cherry Grove, Frome BA11 4AW Tel: 01373 452965

LDA

CRITCHILL COURT RCPA SRC Lynwood Close, Frome BA11 4DP Tel: 01373 461686 Advert page 40

OP D

CYDER BARN, THE RCPA Glastonbury Road, West Pennard, Glastonbury BA6 8NH OP D PD Tel: 01458 834945 Advert page 64 EAST COURT Doctors Hill, Wookey, Wells BA5 1AR Tel: 01749 673122

LDA

SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

82

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Mendip care homes ELDERMERE Knowle Lane, Shepton Mallet BA4 4PF Tel: 01749 344642 FERNDALE 131 Whitstone Road, Shepton Mallet BA4 5PS Tel: 01749 345885

LDA

JASMINE Dod Lane, Glastonbury BA6 8BZ Tel: 01458 832490

LDA

MELLIFONT ABBEY The High Street, Wookey, Wells BA5 1JX Tel: 01749 672043

LDA

FIELD HOUSE RCPA Cannards Grave Road, Shepton Mallet BA4 4LU OP D Tel: 01749 342006 Advert page 40

OLD POLICE HOUSE, THE Catch Road, Nunney, Frome BA11 4NE Tel: 01373 836211

FLETCHER HOUSE RCPA Glastonbury Road, Wells BA5 1TN Tel: 01749 678068 Advert page 40

OLD RECTORY, THE Chewton Hill, Chewton Mendip, Radstock, Avon BA3 4NQ Tel: 01761 241620

OP D

GRANGE, THE Priddy Road, Green Ore, Wells BA5 3EN Tel: 01934 744930

LDA MH

GREENHILL GRANGE RESIDENTIAL HOME LTD RCPA

Catherston Close, Frome BA11 4HR Tel: 01373 471688

OP

ST BeneDicT’S nUrSing hOMe

OP MH

LDA

LDA MH

OLD RECTORY, THE High Street, Nunney, Frome BA11 4LZ Tel: 01373 836747 ROWDEN HOUSE RCPA 2 Vallis Road, Frome BA11 3EA Tel: 01373 462271 Advert page 40

OP

OP D

St Benedict’s is a family run business established in 1984. We are a caring home for the elderly in a warm and friendly atmosphere providing:

gLaSTOnBUry

For further information or to arrange an appointment to view the home, please telephone Mr Philip White 01458 833275

Taking Care of You

The Vicarage - General nursing and residential The Deanery- Dementia nursing Day care and short term stays are also available in both buildings

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

83

Experience the difference at Westbury Court.

A new approach to care Everything we do at Westbury Court is designed to make every day the best it can be.

Our superb homes and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families.

We are very proud of our home and the full pathway of care we provide: residential care, nursing care and respite care.

Call to arrange a visit or for more details on the specific types of care our home provide, see www.brighterkind.com/westbury-court Westbury Court 6 Station Road, Westbury BA13 3JH

0137 3441 555

Mendip care homes continued SENSE – 30 NORBINS ROAD Glastonbury BA6 9JF Tel: 01458 830212

LDA SI

SOUTHLAWNS RCPA Highfield Road, Street BA16 0JJ Tel: 01458 443635 Advert page 40

OP D

ST CECILIA CARE HOME RCPA SRC 1 Hitchen Lane, Shepton Mallett BA4 5TZ OP D PD SI Tel: 01749 342809 TUDORS, THE RCPA Street Road, Glastonbury BA6 9EQ Tel: 01458 831524

OP

Mendip care homes with nursing ARTHUR’S COURT 27 Highfield Road, Street BA16 0JJ Tel: 01458 442319

OP D PD

BELMONT VILLA CARE HOME RCPA 58-62 Weymouth Road, Frome BA11 1HJ Tel: 01373 471093

OP

CATHERINE HOUSE GENERAL NURSING HOME Cork Street, Frome BA11 1BL OP D YA Tel: 0333 130 7338 CLARE HALL NURSING HOME Ston Easton, Radstock BA3 4DE Tel: 01761 241626

OP D YA

FOSSE HOUSE NURSING HOMES RCPA South Street, Stratton-on-the-Fosse, Radstock BA3 4RA OP Tel: 01761 233018 FROME CARE VILLAGE Styles Hill, Frome BA11 5JR Tel: 01373 473113 Advert below OP D PD MH SI AD GLASTONBURY CARE HOME RCPA Pike Close, off Sedgemore Way, Glastonbury BA6 9PZ OP D Tel: 01458 836800 GLEN CARE HOME, THE Shapway Lane, Evercreech, Nr Shepton Mallett BA4 6JS OP Tel: 01749 988483 Advert page 76 GRACEWELL OF FROME Welshmill Lane, Frome BA11 2AA Tel: 01373 489500

PONDSMEAD CARE HOME Shepton Road, Oakhill, Bath BA3 5HT Tel: 01749 841111

OP D PD YA

ROSSETTI HOUSE CARE HOME Welshmill Lane, Frome BA11 2AA Tel: 01373 489500

OP D PD SI

ST BENEDICT’S NURSING HOME RCPA Benedict Street, Glastonbury BA6 9NB OP D PD SI Tel: 01458 833275 Advert page 83 TORRWOOD CARE CENTRE Gilbert Scott Road, South Horrington Village, Wells BA5 3FB Tel: 01749 675533

OP

WELLS NURSING HOME, THE Henton, Wells BA5 1PD Tel: 01749 673865

OP

RCPA

Come and visit us to experience how we provide relationship centred support to those individuals who live with us.

“A Journey Paved by the Past” Using key life history information we truly recognise the emotional being that resides within each one of us to support individuals to live meaningful lives.

OP D PD SI YA

www.fromenursinghome.com 01373 473 113

SRC Provide Specialised Residential Care

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset – see page 60

Advertisers are highlighted

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85

Index

Advertisers are in bold

These indices will help you in your search for care. Home providers are shown below, followed by all care homes presented alphabetically. Other advertisers are listed on page 90.

Home care providers

A

D

Able2Achieve Office

29

Drakes Place

Agincare UK Ltd

29

Allied Healthcare Yeovil

29

Dunster Lodge Domiciliary Care

Amber Home Care Ltd

29

B

E

Enable Support Services

Barnardo’s Somerset Family Link

29

Flourish House

Beauchamp House Home Care

29

Blue Moon Care Ltd

29

Bluebird Care

29

Brunelcare Domiciliary Care Services Somerset 29 Butterfields Home Services

F

29

C

31 31

31

31

G.H. Quality Care Ltd – 63 Taunton Road

31

Gatchell Oaks Care (GO Care)

31

31

Cambian Lufton Manor College 29

Home Instead Senior Care

31

Candlelight Homecare Glastonbury Area Office

Horton House

31

House of St Martin

31

Care South Home Care Services Somerset 29 Care Wyvern

29

Carroll’s 29 Castle Care Wessex

29

Churchview Care Services (Minehead) 29

K

Kylemore Care Services Ltd

31

L

31

Churchview Care Services (Taunton) 29

Lifeline Homecare Glastonbury Office

31

CL Lifestyles Home Care Services Somerset 29

Lifeline Homecare – Frome 31

Convivium Care Limited – Holcombe 29

Lifeways Community Care (Taunton) 31

Crimson Hill Support

Lily Caring Angels Limited

31

31

N

NAS Community Services (Somerset) 31 Neighbourhood Care HQ

31

Netherclay Home Care

31

Newcross Healthcare Solutions 31 Limited (Taunton) Nurse Plus and Carer Plus UK Ltd

O

33

Oakville Homecare Ltd

33

One to One Homecare Ltd

33

P

Q

Quality Home Care Services

31

86

Mencap – Taunton Deane Support Services

Prestige Nursing Yeovil

Libertas Care Ltd – 3 The Barley Yard

29

31

Mr Frederick John Eaton

Heartfelt Care

29

Managed Care Ltd

Mencap – Yeovil Support Service 31

G

H

M

33

33

R

Reynard Care & Support Agency, The

33

Ruby Care

33

S

Select Homecare Direct

33

Somerset Care Community 33

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Home care providers continued Somerset Care Realise (South West)

33

T

Total Care

Wey House Nursing Home 33

Somerset Domiciliary and Floating Support

33

Somerset LD Services 1

33

V

Somerset LD Services 3

33

Voyage (DCA) Somerset & Devon 33

South West Independence Ltd 33 Care at Home Sterling Care Partners Ltd

33

33

Wisteria House Residential Home – Somerset 33 Woodrift 33

W

Way Ahead Care – Somerset 33

Y

You First Support Services CIC

33

Your Life (Taunton)

33

Carrington House

78

Cary Brook

79

Castle House Nursing Home Ltd

81

Catherine House

69 85

All care homes / care homes with nursing

A

Barn, The

69

Abbeyfield (Somerset) Society 69

Beauchamp House Nursing Home

71

All Seasons Care Homes – 1-1a Orchard Villas

Beaufort House

73

78

Amberleigh 82

Beech Tree House Residential Home

Angels (Stratton House) Ltd

77

Beechwood House Care Home 78

Catherine House General Nursing Home

Apple Tree House and Holly Tree Cottage

73

Belmont Villa Care Home

85

Cedar Lodge

69

Arthur’s Court

85

Bendalls Farm

82

Centenary House

82

Ashbury – Taunton

69

Blackberry Hill

78

Chard Manor

79

Ashcott Lawns

73

Blackdown House

73

Chatham House

73

Blenheim Lodge

68

Brambles, The

69

Chelston Park Nursing and Residential Home – Chelston Gardens Dementia Nursing Home 71

Ashcroft 78 Ashleigh House

69

Ashley House Langport

78

Aspen Court

71

Autism Wessex – Barn Close

78

Autism Wessex – Middle Path 78

78

Braunton 78 Bridge House (Somerset)

69

Bridgwater Court

73

Broughton Lodge

73

Bungalow, The

69

Avalon Court Residential Home

82

Burnham Lodge Nursing Home 77

Avalon Nursing Home

77

Burnworthy House

Axbridge Court Nursing Home 77

B

78

C Calway House

69, 71

Cherrytrees 82 Cherry Trees

73

Church Road

73

Churchview 69 Church View

79

Clare Hall Nursing Home

85

Compton View Residential Care Home

79

Cooksons Court

81

Banbridge House

68

Cambian Lufton Manor College 78

Cool Runnings Too

79

Barley House

69

Camelot House

Cotswold House

73

71

Visit www.carechoices.co.uk for further assistance with your search for care

87

Index continued

Advertisers are in bold

All care homes / care homes with nursing continued Court House Retirement Home

73

Covenant Care – The Wheelhouse

69

Cream Residential Care

69

Crimson Hill Support Ltd

69

Critchill Court

82

Croft House

68

Cyder Barn, The

82

D Dairy House, The

69

Daneswood Care Home

68

Field House

83

Field House (Minehead)

68

Highfield House Residential Care Home

79

Firs Nursing Home, The

71

Hillview Nursing Home

77

Fir Villa Residential Home

79

Hollies Care Home, The

79

Fletcher House

83

Holywell Nursing Home

77

Fosse House Nursing Homes

85

Frethey House

71

Horton Cross Nursing Home

82

Friarn House Residential Home

Huish House

79

73

Hummingbird Care

69

Frith House

73

Frome Care Village

85

Hurst Manor Nursing Home

82

I

G

Immacolata House

82

Ivelhurst Nursing Home

82

Dene Lodge, The – Minehead 68

Glastonbury Care Home

85

Glen Care Home, The

85

Drakes Place

69

Glen Lyn

68

Dunkirk Memorial House

71

Golden Gorse Residential Care Home

J

68

Jasmine 83

Gordon Villa

73

Gotton Manor Care Home 69, 71

K

Gracewell of Frome

85

Kingsleigh Residential

73

Grange, The

83

Knights Templar Court

79

Greatwood House

73

Knoll Care Home Ltd, The

82

Greengates 73

Knoll House

73

Greenhill Grange Residential Home Ltd

Knowls, The

69

83 73

Dunster Lodge Residential Home

68

E East Court

82

Eastleigh Care Homes – Minehead Ltd

68

Eldermere 83 Eleighwater House Retirement Home

79

Greenhill House

Elliscombe House

81

Grovelands 79

Elmsmead 69 Elms Residential Home, The

79

Elm Tree House

69

Elroi Manor

81

F Ferndale 83

La Fontana

82

Lakeside House

75

Langley House

69

Latimer Lodge Residential Home

79

Hamilton Park Nursing Home 71

Laural House

70

Hazelwell Lodge

79

Laurels Residential Home, The – Draycott 75

81

Lavender Court

72

73

Limes Residential Home, The

75

Gunters Grove Farm

73

H Halcon House

Fernery House

73

Hendford Care Home with Nursing

Ferns Nursing Home

81

Highbridge Court

88

L

69

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

All care homes / care homes with nursing continued Oaklea Care

79

Rowden House

83

Oak Lodge Care Home

82

Russett House

81

Oaktree Court

72

Oak Trees

75

Old Farmhouse, The – Briars, The

S

79

Old Police House, The

83

Old Rectory, The

83

Manor House Thurloxton, The 70

Old Vicarage, The

75

Manor, The

72

Maples, The

79

Old Vicarage, The (Cannington) 75

Mayfair Residential Home

68

Mellifont Abbey

Linden House Nursing Home

70, 72

Little Oaks Residential Care Home Lodge, The

70 75, 79

M Mamsey House

68

Saplings, The

71

SeeAbility – Fiennes House

71

Selwyn House

81

SENSE – 30 Norbins Road

85

Sherford Manor Care Home

72

South Cary House

81

Southlawns 85

83

Orchard Court Care Home

72

Spring View

Mendip House

75

Orchard Lea

70

Springside 81

Milton House

75, 77

Orchard Portman Home

72

Stafford Lodge

75

Orchards, The

82

Stanway Close and Greenway Road

71

St Benedict’s Nursing Home

85

St Cecilia Care Home

85

St George’s Care Home

71

Minster, The

75

Moorlands Residential Home

79

P

Mountbatten Nursing Home

72

Park View

75

Perry Court

81

Pondsmead Care Home

85

Moorhaven 70

Mrs A and Mr R Brooks – Everton Road, 5

79

Popham Court

N Netherclay House New Careford Lodge Ltd, The

70 79

Newholme 70 Newton Lodge

75

70, 72

Porlock House

75

Portcullis House

81

Pulsford Lodge

70

R Rectory Care Home, The

71

Northcroft 75

Red Gables

75

Northfield House

68

Rivers 71

Northmead House

75

RNIB Kathleen Chambers House

75 77

Northway House Residential Home

72

Rosary Nursing Home, The

Nynehead Court

70

Rosewood Lodge & Brook House Rossetti House Care Home

81

St Michael’s – Care Home with Nursing Physical Disabilities 77 Street Farm

75

Sunningdale Lodge

81

Sunnymeade 81 Sunnyside Residential Home

81

Sydenham House

75

T Tidings 68 Torrwood Care Centre

85

Towans Care Home, The

77

75

Tudor Lodge

77

85

Tudors, The

85

Tyndale Nursing Home

82

Visit www.carechoices.co.uk for further assistance with your search for care

89

O Oak Bungalow

70

Rouse 75

Index continued

Advertisers are in bold

All care homes / care homes with nursing continued

V Vaughan Lee House Vicarage House Nursing Home

81 82

W Wellfield House

77

Wells Nursing Home, The

85

Wembdon Rise

77

Wisteria House Residential Home – Somerset 81

Wessex House

82

Woodlands Farmhouse

West Abbey

82

Woodside 68 Wyndham House

Westerley Residential Care

68

Westleigh House

71

Wey House Nursing Home

72

Wilton House

71

Wellington and Longforth House

71

Winsor Nursing Home, The

68

Wellington Road

71

Wisteria Cottage

81

71 68

Y Yeovil – Sherborne House Care Home

82

Yew Tree Cottage Residential Home

81

Other advertisers Aspen Court Inside front cover

Care South

Acer House

53

Caring Homes

Avery Healthcare

53

Casa Di Lusso Inside front cover

Barchester 72

Cedar Lodge Inside front cover

Brighterkind 84

Clarence Park Inside front cover

Bupa 76

Country Court Care Group

Butterfly Home Help

35

Humanicare 35

Somerset Care

40

Camelot Care Group

54

Magna Somerset West Housing Association

St George

70

Stuart House Inside front cover

Campania

Inside front cover

Care Choices Website

16, 59, 66, 76, 80, 83 Care Select 74, inside back cover

28, 44 70

76

15

Notaro Homecare

Inside front cover Notaro Live-in Care

Inside front cover, 30 Rojene Live-in Care Serenita

35

Inside front cover

Mediquip 16

Summer Lane Care Home

Notaro Care Homes

Inside front cover

Vane Hill

76

Inside front cover

Westbury Court

84

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-910362-92-1 Ref. No: 4001/Somerset7/0516. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

This publication is available free of charge from Somerset County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper.

National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh.

Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Khan, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey.

Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler.

90

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AT IF MUM DOES ? WH N’ E S O AT IF I MAK T AG H W O RE ET CH SE? H E TO HOO E AFFORD IT? WH E W ?

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TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077* WWW.CARESELECT.CO.UK

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1823 668400

Make a Positive Choice

Quality Care in Beautiful Surroundings We focus on what is good in life; activities, beautiful surroundings, good food, friends, entertainment and company.

• • • •

Enjoy full restaurant service A positive attitude promoting respect and independence Personalised care and nursing support, giving 24 hour peace of mind Your care - your choice

Netherclay House Care Home

Taunton, Somerset, TA1 5EE

Personalised residential care and support delivered by well trained, caring, friendly staff in a warm relaxed atmosphere, set in beautiful, luxurious surroundings.

Netherclay also offers self contained apartments for independent living in the grounds, next to the main care home. Pets welcome.

Tel: 01823 284127

visit us at: www.netherclayhouse.co.uk

Chelston Park Nursing Home

Wellington, Somerset, TA21 9PH

Personalised nursing care providing a caring, individualised approach where staff have the skills to help residents make choices about living each day in a way that is tailored around their needs.

Tel: 01823 667066

visit us at: www.chelstonpark.co.uk

Chelston Gardens Dementia Nursing Home Wellington. Somerset, TA21 9PH

homecare.co.uk

Tel: 01823 667066

A purpose built, forward looking home, where design combines with personalised care to create a peaceful, harmonious atmosphere in which residents are supported to make the most of each day.

visit us at: www.chelstongardens.co.uk

A local care service with local knowledge and nationally recognised standards

visit our website www.homecaresomerset.co.uk