Surrey 2016/17 Adult Care and Support Services Directory

Adult Care and Support Services Directory

Surrey 2016/17

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

in partnership with

www.carechoices.co.uk

Established since 1984

At CHD Living we don't just provide care, we understand it. Each of our residents is treated as an individual member of our community and enjoys a life filled with dignity, respect and kindness.

Whichever you choose, you can be sure you are in caring hands!

ed, • Expertly train te staff compassiona ily activities • Choice of da riors offering • Beautiful inte s home comfort ared meals • Freshly prep uite rooms • Single, en-s h registered wit • All services n io s lity Commis the Care Qua

Pop in for a coffee and see for yourself!

Bagshot Park, Bagshot

St Catherine's Manor, Guildford

Kings Lodge, Byfleet

Neurorehabilitation Care

Residential, Nursing & Palliative Care

Residential, Nursing & Palliative Care

01276 450 800

01483 531 181

01932 358 700

Brownscombe House, Haslemere

Surrey Hills, Godalming

The Summers, West Molesey

Residential, Nursing & Palliative Care

Residential, Nursing & Dementia Care

Residential Care

01428 643 528

01428 682 346

0208 941 3532

Crest Lodge, Hindhead

Surrey Heights, Godalming

White Gates, Laleham

Young Adult Mental Health Care

Residential, & Dementia Care

Residential, Nursing & Palliative Care

01428 605 577

01428 682 734

01784 441 287

Surbiton Residential Care Home Opening Autumn 2016

0208 390 7712

www.chdliving.co.uk • 01483 413 121

Contents Welcome 4 A message from Adult Social Care and Public Health 4 Areas covered by this directory 6

Dementia care Dementia services in Surrey Residential dementia care checklist Residential dementia care

53 53 55 56

Your support, your choice Our starting point This directory’s helpline

Other specialist services Support for people with disabilities Mental health services End of life care

56 56 57 58

Paying for residential care What will you have to pay for your care?

Seeking financial advice Other financial support

58 59 59 60

Essential information Inspecting and regulating care services Safeguarding adults at risk Comments, compliments or complaints Out of county care

61 61 61 62 63

Further help How solicitors can help Surrey Care Association Ltd Advocates can help Tell Us Once

64 64 64 65 65

Useful contacts

66

Care home listings North West Surrey North East Surrey South West Surrey South East Surrey

73 73 79 85 89

Staying healthy NHS Health Checks Keeping active Eating well Keeping healthy Alcohol: how much is too much?

Health advice for people with learning disabilities Leaving hospital Reablement service NHS Continuing Healthcare

7 7 7 7 7 8 8 9 10 10 10 11 11

Staying at home 13 Community alarms and Telecare 13 Online equipment assessment tool 14 Centres for the Community 14 Meals services 15 Maintaining your home and caring for the environment 16 Support, information and advice 16 Making life easier at home 17 Home care 23 Home care agency checklist 25 Paying for care in your home 26 Home care providers 29 How we can help you meet your needs Discussing your situation Planning your support

45 45 46

Carers’ support Young carers Respite care and short breaks

47 47 47

Housing options Sheltered housing Extra Care housing Residential care Care homes checklist

50 50 50 50 52

Alternative formats

Index

101

Surrey County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions.

To obtain extra copies of this directory, free of charge, call Surrey County Council’s Adult Social Care Helpline on 0300 200 1005.

This Directory is available electronically at www.carechoices.co.uk.

For those requiring the information in spoken word, there is also a Browsealoud option.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Welcome A message from Adult Social Care and Public Health Welcome to the 2016/17 edition of Care and Support Services in Surrey. This guide provides essential information about the care and support available to help you make informed decisions on how you’d like to live your life.

New approaches – the integration of health and social care The introduction of the Care Act in April 2014 has changed, and continues to change, the way adult care and support is delivered. New approaches and models of delivery which place the individual’s wellbeing at its heart are now emerging and these will dramatically improve your experience of health and social care in the coming years.

People are generally living longer than they used to, which is great news. This does, however, bring many challenges, with many older adults developing complex health and social care needs.

The integration of health and social care is, therefore, essential to ensure that we cope with these changing and increasing demands.

This integration will see health and social care organisations working closely together to keep you independent, healthy and safe. It provides new services, where health professionals, social workers, occupational therapists, district nurses and volunteers support you with ‘wraparound care’. These aim to ensure that you get appropriate support and are helped to stay well in your community, reducing unnecessary hospital admissions and expensive care.

The benefit of integrated care is that you will only need to tell your story once. The approach will be person-centred, with access to local communitybased services seven days a week.

This approach is also preventative, aiming to help people manage their physical health, mental health and social care needs before they are unable to. People will be able to stay at home whilst being supported by joined up health and social care services. It will also mean that people can return home from hospital sooner – with the right care and support in place.

4

Working with health partners Health and wellbeing boards work together locally to deliver a joined-up service in response to the needs of their communities. You can find out more about health and wellbeing in Surrey, and the Board, at www.healthysurrey.org.uk You can also find out where your local NHS services are.

Six clinical commissioning groups (CCGs) operate in Surrey. These consist of doctors, nurses and other professionals, who use their knowledge of local health needs to plan and buy services for their local community from service providers that meet NHS standards and costs. For more information about CCGs, visit www.healthysurrey.org.uk/useful-links Healthwatch Surrey gives patients and communities a voice in decisions that affect them. If you have anything to say about health and social care, contact Healthwatch Surrey on 0303 303 0023 or at www.healthwatchsurrey.co.uk Signposting to support in the community There are times when you may need extra support to do everyday things. This could be due to your age, a health condition, a disability or changing home circumstance. Or you may be a carer looking after someone, and may need some support with your caring role. This directory aims to give you awareness of the various options available to help you fulfil a safe and independent life.

It is worth bearing in mind that often family members can help out, or friends or neighbours who live nearby. In several areas, there are active local groups and networks that can help you with things like getting to the GP for an appointment, or just having some time out of the house, helping with shopping, or helping you to take part in exercise.

There’s also a wide network of voluntary, community and faith organisations to help people stay independent, and provide timely information and advice to meet their needs.

Continued on page 6 >>

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Do you know someone starting to struggle with everyday jobs?

Find out about the care and support available to them Visit surreyinformationpoint.org.uk call 0300 200 1005 or text 07527 182861

A message from Adult Social Care and Public Health continued >> Alongside this directory, the Surrey Information

There are times when you will prefer to talk to someone directly. The Adult Social Care helpline is available for these occasions; call 0300 200 1005 to speak to someone in confidence.

Point website, www.surreyinformationpoint.org.uk can help you to search for local care and support services. These organisations can offer assistance with a wide range of services from transport to cooking, cleaning and shopping.

I hope you find the information in this directory helpful. I strongly advise you to obtain good financial advice about care costs in advance of making decisions. There is a wide range of reliable services in this directory that can help. I would also be interested in hearing your feedback (see page 62), as I want to ensure you get the best quality service possible when you receive services from Surrey County Council.

There are several local information Hubs across Surrey, offering you the chance to speak with someone directly about your care and support options. They are local centres that provide information and support to help people stay independent. Some areas of the county offer a mobile Hub service, other areas have accessible Hubs, based on the high street and open to everyone. Teams of experienced volunteers provide an information service including advice and signposting to services that may be of help. You can also contact your local Age UK or Age Concern organisations to discuss your options.

Helen Atkinson Strategic Director Adult Social Care and Public Health Surrey County Council

Areas covered by this directory Home care providers

29

North West Care homes Care homes with nursing

73 77

North East Care homes Care homes with nursing

Buckinghamhire Staines SPELTHORNE

Berkshire

Addlestone SURREY HEATH Camberley

Esher ELMBRIDGE

EPSOM & EWELL

Woking WOKING

79 83

REIGATE & BANSTEAD

GUILDFORD

South West Care homes 85 Hampshire Care homes with nursing 87 South East Care homes Care homes with nursing

Greater London

RUNNYMEDE

Guildford

Dorking

Reigate

Oxted TANDRIDGE

Kent

MOLE VALLEY Godalming WAVERLEY

89 97

East Sussex

West Sussex

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

6

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Your support, your choice Our starting point The Adult Social Care service at the county council is here to help people most in need of support and carers of all ages to help them remain safe, well and independent in the communities where they live.

We offer a range of services for residents, including information and advice, short-term assistance for you to regain independence after an illness or accident, assistance with care and support to those that are eligible and have more complex needs,

and support to carers and young carers.

Our approach is person-centred, focusing on what has the biggest impact on your wellbeing and independence. Any support offered to you is likely to be co-ordinated by a range of professionals, as we work more closely together with health partners and local agencies and networks to provide a ‘circle of support’ that is communitybased and focused on your needs.

This directory’s helpline This directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you, providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website, www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country.

Your search can then be saved and emailed to others. You can also view an electronic version of this directory on the site and have it read to you using the ‘Browsealoud’ function.

Whatever your care needs, this directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Staying healthy NHS Health Checks Everyone is at some risk of developing heart disease, stroke, diabetes, kidney disease and some forms of dementia. The good news is that these conditions can often be prevented. The NHS Health Check can help you by assessing your risk of developing these health conditions and giving you advice on how to reduce it.

In Surrey, you are eligible for an NHS Health Check once every five years if you are between 40 and 74 years old and you haven’t already been diagnosed

with vascular diseases, or have certain risk factors such as high blood pressure or high cholesterol treated by medication.

You will be invited for a Health Check and given information on where this is available. At the check, your risk of heart disease, stroke, kidney disease and diabetes will be assessed through some straightforward tests and standard questions about your lifestyle and family medical history. You’ll be offered personalised advice and support to help you

Visit www.carechoices.co.uk for further assistance with your search for care

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NHS Health Checks continued lower that risk and stay healthy.

If you are at ‘higher’ risk, you might be offered help to take action, including losing weight or stopping smoking, or you might be referred to your GP. It makes sense for all eligible people to have a routine NHS Health Check for these conditions every

five years. Small, long-lasting changes to your lifestyle can make a huge difference. That means you can take action early and greatly improve your chance of a healthier and longer life.

See www.healthysurrey.org.uk/your-health/ health-checks for more information.

Keeping active It is important to keep active as you become older.

Some of the benefits of keeping active are: • a reduced risk of developing a life-threatening condition; • a greater likelihood of maintaining or reaching a healthy weight; • a greater sense of wellbeing; and • improved sleep and increased vitality.

To stay healthy or to improve health, older adults need to do two types of physical activity each week: aerobic

and muscle-strengthening activity. For further details and examples of activity for the over 65s, please visit www.nhs.uk/Livewell/fitness/Pages/physicalactivity-guidelines-for-older-adults.aspx/ Local Surrey sports and activities aimed at those 50 and over can be found at www.activesurrey.com/over50s Preventing falls Older adults at risk of falls, such as people with weak legs, poor balance and some medical conditions, should do exercises to improve balance and co-ordination at least twice a week.

Eating well Eating well can help you improve your wellbeing and manage your weight. It can reduce your risk of developing diseases such as diabetes and coronary heart disease.

Eating well over 60 Your body changes as you get older, but a balanced diet will help you stay healthy and recover from episodes of illness quicker.

• some meat, fish, eggs, beans and other non-dairy sources of protein – try to eat at least two portions of fish a week, including a portion of oily fish; and • just a small amount of foods and drinks that are high in fat or sugar.

For further information, visit www.nhs.uk/ Livewell/Goodfood/Pages/eatwell-plate.aspx

Whatever your age, it’s important to eat a healthy, balanced diet. This means you should try to eat: • plenty of fruit and vegetables – aim for at least five portions of a variety of fruit and vegetables a day; • plenty of bread, rice, potatoes, pasta and other starchy foods – choose wholegrain varieties if you can; • some milk and dairy foods;

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Keeping healthy Try to keep your weight at a healthy level. As you become older, if you’re overweight, you may find you are less mobile. This can affect your health and quality of life. Being overweight also increases your risk of diseases such as heart disease and diabetes and makes it difficult to manage them.

Being underweight isn’t healthy either and may be a sign that you’re not eating enough or that you’re unwell. Being underweight also increases your risk of osteoporosis.

If you’re worried about your weight, ask your GP to check it. They may refer you to a dietitian, who can advise you about changing what you eat to meet your current needs.

Be aware if you lose your appetite As we age, it’s natural to eat less or be less interested in food. This is partly because we’re not as active as we used to be, and also because we lose some muscle so our bodies burn fewer calories.

However, it’s important to get all the energy and nutrients that your body needs. If you don’t eat as much as you used to, eat smaller meals more often and make sure you supplement them with nutritious snacks, such as fruit, vegetables and wholegrain toast.

Try to eat regularly, at least three times a day. If you don’t feel like cooking from scratch, have a tinned, chilled or frozen ready-meal instead but don’t forget to eat some fruit or vegetables as well. Frozen vegetables can be as good as fresh and can be easily cooked in the microwave. It’s a good idea to have a store of foods in the freezer and cupboard in case you cannot go out. If cooking is difficult for you it might be worth considering using a Meals on Wheels service, see page 15.

Thirst 4 Life As we age our thirst sensation can be reduced, meaning we may not feel thirsty, but it is important to drink plenty of fluids. Aim to drink about 1.2 litres (or about two and a half pints) of fluid every day to stop you getting dehydrated. This is about six 200ml or eight 150ml glasses, cups or mugs. When the weather is warm or when you are active, you’ll

probably need to drink more than this.

All non-alcoholic drinks count towards your daily fluid intake, including tea and coffee. However, try to opt for healthy choices like water, milk and fruit juices.

Drinks that contain a lot of caffeine, such as strong tea and coffee, might make your body produce more urine. If you mostly drink strong tea or coffee (or other drinks that contain a lot of caffeine), make sure you also drink some water or other fluids that don’t contain caffeine.

For more information, please visit www.nhs.uk/ conditions/Dehydration/Pages/Introduction. aspx

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Visit www.carechoices.co.uk for further assistance with your search for care

9

Alcohol: how much is too much?

In Surrey, it is estimated that more than a quarter of adults who drink alcohol drink above what are considered recommended levels. This means that they are putting themselves at risk of developing health conditions in the future due to their drinking.

In addition, surveys have shown that only 12-16% of Surrey adults are aware of the recommended guidelines for safe drinking. Don’t Bottle It Up is your one-stop-shop for advice, information and support about alcohol – from binge drinking and hangovers, to getting support and cutting down.

Complete the Don’t Bottle It Up alcohol test today in just two minutes at www.dontbottleitup.org.uk It’s quick, easy and confidential. You will be able to see if your drinking is risky and you’ll receive personalised

results on-screen, plus some ideas for next steps, like making a plan for cutting down or finding out where to get a bit of support locally.

For more information, visit www.healthysurrey. org.uk/your-health/alcohol If you are concerned about your own or someone else’s drinking, you can speak to: • Surrey Drug and Alcohol Care 24/7 confidential helpline on 0808 802 5000 (free from mobiles and landlines); or • your GP or local support organisations, such as Alcoholics Anonymous.

Health advice for people with learning disabilities If you care for someone with learning disabilities, you may wish to visit www.nhs.uk/Livewell/Disability/ Pages/weight-management-learning-disabilities. aspx which provides information and advice to help

you support the person you care for with leading a healthy lifestyle. Also visit the health section of www.surreypb.org.uk

Leaving hospital We work closely with hospitals to ensure that patients are discharged safely and, where possible, are able to return to home life as quickly as possible. We have staff available to help with information and advice seven days a week in Surrey’s acute hospitals. Details on how to contact them are available on the wards.

organisations who can help with a variety of services, such as laundry and domestic cleaning or sitting services. Carers will also be offered an assessment and may need advice and support. The hospital social care team is available to discuss any issues and provide details of carers’ support groups.

No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home.

Others may approach the hospital social care team on your behalf, with your agreement, to request an assessment.

If you already have a social care service in place, we will make an assessment of any other needs you may have after your stay in hospital.

We can also introduce you to local voluntary

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Reablement service Our reablement service helps you to recover after illness or injury and maximises your level of independence at home. Our team of specially trained staff will assess your needs in the short-term to maintain independence in your own home and monitor your road to recovery on an ongoing basis.

The service is available to people who would benefit from regaining skills, or who have had a period of poor health and require confidence-building to maintain daily living skills.

The team of reablement assistants operates between 7.00am and 10.00pm Monday to Friday and 8.00am and 10.00pm on weekends and bank holidays.

NHS Continuing Healthcare Continuing care is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a care home or care home with nursing, or in a person’s own home.

People eligible for NHS Continuing Healthcare funding will have been assessed by health and social care to have a primary health need and are likely to have complex medical needs and substantial or intense ongoing care needs.

National guidance says that the assessment for NHS Continuing Healthcare should be person-centred.

This means that the person being assessed should be fully involved in the assessment process. They should be kept informed and have their views about their own needs and support taken into account. Carers should also be consulted where appropriate. It’s a good idea for carers to make it clear that they would like to participate fully in the assessment process.

A decision about eligibility should usually be made within 28 days of a referral for assessment being made to the NHS Clinical Commissioning Group.

If you are already receiving support from us, your

social care practitioner will be able to give you more information about NHS Continuing Healthcare. They will work with you to complete an NHS Continuing Healthcare screening checklist, from which a referral for assessment can be made if you are entitled to it.

Your GP or community nursing service may be able to give you advice or make a referral with you if you are not currently receiving support from us.

Further information can be obtained from: NHS Continuing Healthcare Team Surrey Downs Clinical Commissioning Group Cedar Court, Guildford Road, Leatherhead KT22 9AE Tel: 01372 201700 Web: www.surreydownsccg.nhs.uk/ your-health/our-services/nhs-continuinghealthcare Adult Social Care Continuing Care Team Surrey County Council Fairmount House, Bull Hill, Leatherhead KT22 7AH Tel: 01737 737322 Email: continuing.care@surreycc.gov.uk Beacon Free and independent NHS Continuing Healthcare advice.

Tel: 0345 548 0300 Web: www.beaconchc.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

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Staying at home Community alarms and Telecare We are committed to helping people live independently and remain safely at home for longer through the use of appropriate equipment.

Telecare can allow you to remain independent, while relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help people with dementia, or to monitor particular health conditions and reduce the need for hospital admission.

How does the technology work?

Both community alarms and Telecare use an alarm unit which is connected to your telephone line and is linked to a call monitoring centre.

When an alert is raised, the unit automatically dials the call centre, where your details appear on the computer system and one of the friendly, fully-trained operators will arrange the most appropriate assistance. Once the call connects to the monitoring centre, they know that you need assistance and will get help to you, even if they can’t communicate with you via the community alarm.

If necessary, one of your nominated contacts, who may hold a key, will be called to help or provide access to a doctor or the emergency services. In an emergency, the operator will remain in contact until they are satisfied that help is at hand and they are no longer needed.

With community alarms, you can raise an alert by pressing a button on a pendant, or on the alarm unit itself. Telecare offers other sensors as well as the pendant, and so there are many more options, depending on your needs. Some sensors can detect falls, inactivity, fires, flooding, bed or chair occupancy, gas and extreme temperatures in the home.

Each district and borough council operates a community alarm and Telecare service. All the local teams will be very happy to talk through their services with you. You can get in touch with the one

in your area via the ‘Contact Us’ page on the Surrey Telecare website at www.surreytelecare.com or by contacting: Elmbridge Borough Council, Community Alarms Tel: 01372 474560 Email: communityalarms@elmbridge.gov.uk Epsom and Ewell Borough Council Community Alarm Team Tel: 01372 732000 Email: communityalarmgroup@epsom-ewell.gov.uk Guildford Borough Council, Guildford Careline Tel: 01483 502334 Email: telecaredirect@guildford.gov.uk Mole Valley District/Reigate and Banstead Borough Councils, Telecare Services Tel: 01372 204500 Email: telecare@molevalley.gov.uk or communitysupportservices@molevalley.gov.uk Runnymede Borough Council, Careline Services Tel: 01932 425865 Email: careline@runnymede.gov.uk Spelthorne Borough Council, Spelthorne Personal Alarm Network (SPAN) Tel: 01784 444277 Email: span@spelthorne.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Community alarms and Telecare continued Surrey Heath Borough Council, Community Alarm Helpline Tel: 01276 707659 Email: community.services@surreyheath.gov.uk

If you are in any doubt about who to call, or just want some more information, you can call Surrey Telecare’s freephone number 0800 195 6035 or send a text to 07976 843825.

Tandridge District Council, Community Alarm Service Tel: 01883 716636 Email: communityalarms@tandridge.gov.uk Waverley Borough Council, Waverley Careline Tel: 01483 523535 Email: careline@waverley.gov.uk Woking Borough Council, Woking Careline Tel: 01483 743647 Email: careline@woking.gov.uk

Online equipment assessment tool This is an online assessment tool that enables you to self-assess for equipment that could support you to live independently for longer at home, e.g. raised toilet seats, bath boards, tap turners, etc.

It is a highly useful tool for people who are not eligible for social care support or who prefer to purchase their own equipment privately.

It is a professional assessment that matches equipment to an individual’s requirements, rather

than simply offering generic advice. It can be completed by the person requiring the equipment or by somebody else on their behalf, and can be done at home or using computers in local information hubs, libraries, or health sites.

Staff at these sites may be able to assist with completion of the assessment.

Web: www.equip-yourself-surrey.org.uk

Centres for the Community If you are a resident in Surrey, you could go to one of your local centres to meet new people and try out different sorts of activities that you might not be able to do at home.

These centres offer a wide range of services and activities, from hairdressing, art and bridge to computer classes for all levels. They also offer reasonably priced refreshments, meals and snacks.

You will find a Centre for the Community in all of the boroughs and district council areas across Surrey.

In the majority of cases, centres are run directly by your local borough or district council but, in a couple of areas, they are run by voluntary organisations, so please contact your local council for further information.

Wellbeing Centres have been established in nine Surrey borough and district council areas.

Wellbeing Centres support early diagnosis of dementia and provide information and advice.

In addition, a range of Telecare equipment is available so you can see how it might assist you in the home.

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Centres for the Community continued If you would like further information about services, facilities, new activities happening at your local centre or Wellbeing Centres, please contact your local borough and district council or visit www.surreyinformationpoint.org.uk for details.

Meals services If you are finding cooking meals or heating precooked meals a challenge, you might benefit from a hot lunchtime meal delivered directly to you on a daily basis by volunteers or paid staff. Some of the boroughs and district councils are also able to provide a tea service, which includes a sandwich, cake and fruit (or similar) delivered at the same time as your lunchtime hot meal. This service also provides a daily check on all customers. Meals on Wheels can be provided for specific days of the week to fit in with, for example, visits to a centre and can be for a short period following a stay in hospital.

For more details on the community support services available locally and the referral process, please contact your local council.

Elmbridge Borough Council (Also residents of Leatherhead, Great Bookham and Fetcham.)

Tel: 01372 474552 Email: commservices@elmbridge.gov.uk Epsom and Ewell Borough Council (Also residents of Ashstead.)

Tel: 01372 732421 Email: mealsonwheels@epsom-ewell.gov.uk Guildford Borough Council Tel: 01483 503010 Email: mealsonwheels@guildford.gov.uk Mole Valley District Council Residents of Leatherhead, Great Bookham and Fetcham should contact Elmbridge Borough Council.

Residents of Ashtead should contact Epsom and Ewell.

Reigate and Banstead Borough Council Currently there is no meals on wheels delivery in Reigate and Banstead except for Horley where meals are delivered by Tandridge District Council.

Tel: 01883 347230 Email: dbc@tandridge.gov.uk Runnymede Borough Council Tel: 01932 425010 Email: community.meals@runnymede.gov.uk Spelthorne Borough Council Tel: 01784 444265 Email: meals.wheels@spelthorne.gov.uk Surrey Heath Borough Council Centres for Retired People Tel: 01276 707660 Email: windle.valley@surreyheath.gov.uk Surrey Heath Borough Council Community Meals Service Tel: 01276 707660 Email: community.services@surreyheath.gov.uk Tandridge District Council Tel: 01883 347230 Email: dbc@tandridge.gov.uk or customerservices@tandridge.gov.uk Waverley Borough Council Tel: 01252 727280 Email: WaverleySM@royalvoluntaryservices.org.uk Woking Borough Council Tel: 01483 770777 Email: community.meals@woking.gov.uk or wokbc@woking.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

15

Maintaining your home and caring for the environment Having a warm and weatherproof home is an important part of staying well and maintaining your independence. If you feel your home is getting too much to cope with, there may be practical and financial help to make repairs, improvements or adaptations. Your local Home Improvement Agency service may help.

You can also contact Action Surrey, which works in partnership with your local district and borough council to find out about the grants and loans which may be available nationally and locally to fit insulation, clear lofts and replace boilers: Action Surrey Tel: 0800 783 2503 Email: info@actionsurrey.org Web: www.actionsurrey.org Elmbridge Elmbridge Care and Repair Tel: 01372 474645 Email: careandrepair@elmbridge.gov.uk Epsom and Ewell Home Improvement Agency Tel: 01372 732000 Email: HIA@epsom-ewell.gov.uk

Runnymede Runnymede Care and Repair Tel: 01932 425880 Email: CareRepair@runnymede.gov.uk Web: www.runnymede.gov.uk/CareRepair Spelthorne Spelthorne Home Improvement Agency – A2 Dominion Tel: 0208 825 1759 Surrey Heath Homelink – Woking Tel: 01483 743668 Tandridge Tandridge Care and Repair Tel: 01883 722000 Waverley Guildford and Waverley Care and Repair Tel: 01483 444302 Woking Homelink – Woking Tel: 01483 743668 Email: Homelink@woking.gov.uk

Guildford Guildford and Waverley Care and Repair Tel: 01483 444360 Reigate, Banstead and Mole Valley Independent Home Solutions – Reigate, Banstead and Mole Valley Tel: 01737 845630 Email: info@ihscic.org.uk

Support, information and advice We provide a range of support and services that provide advice, information and support to enable people to remain in the community as independently as possible. This can help individuals maintain their quality of life. We take pride in supporting carers and can also provide advice and

16

information for people whose needs require them to consider care home placements.

Call the Adult Social Care Helpline on 0300 200 1005.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Making life easier at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN/OUT OF CHAIRS

• Block of foam in chair base • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

OPENING/CLOSING WINDOWS

• Move furniture out of the way • Install/purchase a fan • Buy a tool to open/close windows

• Install environmental controls or airconditioning • Install new windows

CONTROLLING THE HEATING

• Change the switches for ease of use • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

KEEPING WARM

• Use a trolley to transport the fuel for your fire • Replace the fire with a heater • Apply for a winter fuel payment

• Insulate your house • Swap to a cheaper heating system • Change to a simpler heating system

TURNING LIGHTS ON/OFF

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

WATCHING TV

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • I nstall a room loop

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care

17

Making life easier at home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT?

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED

• Learn new ways of moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Buy an electric adjustable bed • Install a hospital bed • Use a hoist

SITTING UP IN BED, TURNING OR ROLLING OVER

• Change to less heavy bedding • Learn new ways of moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN BED

• Buy a heavier duvet • Buy thermal clothing

• Buy an electric blanket (make sure it’s tested regularly)

GETTING DRESSED

• Learn new ways of dressing • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook

• Consider home support

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

TAKING YOUR TABLETS

• Ask for an easy-open bottle • Keep a note of when you take a tablet • Get a pill dispenser

• Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

• Buy a clock with large numbers

• Buy a clock that ‘speaks’

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

18

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Making life easier at home continued In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Perching stool

WHAT IS DIFFICULT?

Chopping board with spikes

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING INTO CUPBOARDS

• Rearrange your cupboards/surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the doors • Lower or raise the cupboards

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING FOOD

• Sit at a table •C onsider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Raise/lower work surface • Make space under worktop for your knees when sitting

MOVING AROUND KITCHEN

• Re-organise the furniture

• Review mobility equipment • Adapt the kitchen

EATING AND DRINKING

• Use large handled cutlery • Use a non-slip mat • Use a lightweight cup/mug • Use a cup with two handles

• Buy a trolley

LAUNDRY/IRONING

• Install a wall-fixed ironing board

• Raise/lower washing machine

• Consider home support for meal times

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care

19

Making life easier at home continued In the bathroom

Shower board

Grab rail

5

Toilet seat and support frame

Tap turners

Long-handled sponges

WHAT IS DIFFICULT?

Raised toilet seat

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Buy a long-handled sponge • Purchase a flannel strap

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

HAVING A BATH

• Purchase a non-slip mat • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install a bath lift • Use a hoist • Replace the bath with a shower • Convert to a wet room • Consider home support

DRYING YOURSELF

• Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

USING THE TOILET

• Install a raised toilet seat • Use a combined toilet seat and support frame • Install a flush lever extension

• Review mobility equipment • Consider home support

CLEANING TEETH

• Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER

• Have a strip wash • Use non-slip mats • Purchase a half-step

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

20

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

rest assured we care limited independent living in your own home Live-in Care in the comfort of your own home Rest Assured we care Ltd, established in 2002 is a specialist live-in care agency offering a real alternative to a nursing home. We aim to help you maintain your independence and quality of life in your familiar home environment.

What we offer:

• Companionship • Help with personal care, washing and dressing • Experienced, well-trained carers • Assisting with mobility • Cooking wholesome and nutritious meals • Shopping, light house work, laundry • Someone to accompany you on outings • Someone to drive your car • Support of a friendly professional care team Our care workers are of the highest standard and are fully trained, referenced, police checked (DBS), fully supported and selected for their caring nature and practical abilities.

T: 01483 481000 F: 01483 489888 E: enquiries@restassured-wecare.com W: www.restassured-wecare.com

Some examples of the care we can provide: • Respite Care • Convalescence • Personal Care • Companionship • Dementia Care • Medication Reminders • End of life care • Palliative care • Meal Preparation • Domestic Assistance and more For further information please call our team: 01483 420052 or visit our website: www.curadomi.co.uk We can arrange a visit to establish your care needs without charge or obligation.

Visit www.carechoices.co.uk for further assistance with your search for care

21

CARE VISITS AT HOME & LIVE-IN CARE Caring for your lifestyle Care Visits With visit times ranging from 15 minutes right up to 24 hour-a-day Live-In Care, you benefit from as much or as little care as you require.

We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Live-In Care This provides a realistic alternative to residential care when flexible, full-time support is needed. Our service is tailored so that you, or your loved ones, can continue to enjoy an independent lifestyle in the comfort of your own home.

Please call to arrange a free visit from a friendly member of our team to discuss your care needs.

Visit us www.bluebirdcare.co.uk

Elmbridge & Runnymede Epsom & Kingston Guildford & Waverley Reigate Rushmoor & Surrey Heath

(01932) 567593 (01372) 822875 (01483) 761000 (01737) 247111 (01276) 683577

Home care Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

Why choose home care?

Reasons for choosing home care can vary.

Sometimes after a stay in hospital, you might find you need some help whilst you recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help.

How you access that home care can also vary. If you feel you need support after a stay in hospital, someone may carry out an assessment of your situation. You and your family will be fully involved in choosing what will suit you best.

Alternatively, you or those close to you might notice changes in your ability to manage the dayto-day things you normally cope with easily, like preparing meals or looking after yourself properly. If this happens, a local care service is a good first step towards finding help.

Councils have a duty to carry out a needs assessment for anyone who might need support, which will equip you with information that will be invaluable in finding the right help.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing.

Even those with quite significant and debilitating medical needs can get a level of skilled personal care

that can enable them to stay in their own home.

Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night.

Finding the right support The Care Quality Commission is responsible for regulating all care providers in England and checking that any care provided meets essential standards of quality and safety. See page 61 or visit www.cqc.org.uk for more information.

There is also a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Use its directory to find services operating in your area by visiting www.ukhca.co.uk/findcare/ You can also find services in your area using the listings in this directory, starting on page 29.

Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too.

The benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • advertising, interviewing and screening suitability of workers; • arranging necessary insurance cover; • providing training and development for care workers; • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues.

You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need.

Visit www.carechoices.co.uk for further assistance with your search for care

23

Heartfelt care in your home From 30 minutes support each week to full time live-in care

At Trinity we pride ourselves on delivering a personal, tailored service to each and every one of our clients. We take time to understand each individual’s needs, routine, preferences and favourite activities, enabling you to live life in your own comfortable and familiar surroundings.

Hourly Care at Home is an ideal service if you want a little support during the day, evening or night.

Live-in Care is an excellent alternative to residential care for anyone who requires one-to-one full time care in their home.

“I can never thank you enough as, without your care and professionalism, my parents would not be able to spend their remaining days in their own home.”

L Townsend, Surrey

Now Covering: Worcester Park | Epsom | Guildford | Woking | Surrey Please call our award winning team today on 01483 610204 to discuss your needs.

The home of expert advice

www.trinityhomecare.co.uk Trinity Care at Home trading as Trinity Homecare is registered in England and Wales with company number 07081393. We are regulated by the Care Quality Commission.

Home care agency checklist

© 2016 Care Choices Ltd

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Will your support plan be reviewed at regular intervals?

Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes

*See page 61.

Visit www.carechoices.co.uk for further assistance with your search for care

25

Paying for care in your home Most people who receive care or support services funded by us are asked to complete a financial assessment which works out whether you can afford to make a contribution towards the cost of care. Most people are offered a personal budget, which allows you to be in control of who provides support and when that support is provided. Your personal budget can be paid to you or somebody acting on your behalf to allow you to make your own arrangements. Alternatively, we can offer to make arrangements on your behalf.

Councils provide upfront information on how much you can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out, and written confirmation of how the charge has been calculated must be provided after a financial assessment.

People with more than £24,500 in savings or capital have to pay the full cost. The value of the home you live in is not counted when working out charges for non-residential care. If you have more than £24,500 you should tell us when your savings fall below this amount.

We calculate charges in accordance with our charging policy. This ensures you are only required to pay what you can afford, taking into account capital, income and expenditure. The assessment looks at how much money you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure.

Disability-related expenditure is the extra amount you spend as a result of your disability or illness. We can help you to identify these costs. We will also carry out a full benefit check and, if you want us to, assist you with claiming your full entitlement.

Leaflets and further information on how charges are calculated in Surrey can be found on www.surreycc.gov.uk Other ways to fund your care and support If you do not qualify for financial assistance from us, there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. See page 59 for more information on seeking financial advice. Figures mentioned here may change over the lifetime of this directory.

Non-means-tested care and support Care provided by the NHS is free; for example, services provided by a community or district nurse.

Intermediate care, sometimes known as ‘reablement’, is also free, see page 11 for more information.

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means-tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account.

Provided you have the need for care and support you can apply to receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

26

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

With prudent planning care fees do not need to be a problem

Planning For Long Term Care Fees?

Speak to a specialist who can guide you through the maze of red tape

We look to provide you with: • A guaranteed income for life • The ability to live in the home of your choice • No fear that your money will run out • The provision for rising care costs • Peace of mind for you and your family

Please call 01344 636374 or Please call 01344 636374 or 0118 9821710totospeak speak 0118 9821710 to to our specialistadvisor advisor our specialist Daniel Kasaskaororvisit visit Daniel Kasaska ourour website:www.pil.uk.com www.pil.uk.com for website for more information. more information.IfIfyou you prefer you can email prefer you can email Daniel@pil.uk.com, or simply daniel@pil.uk.com, or simply cut out and return the attached coupon. cut out and return the attached coupon.

Please sendme meinformation informationabout about Please send Protection && Investment the Protection InvestmentLtd Ltdand and the services ititprovides Term Care services providesforforLong Long Term Planning Care Planning Name........................................................

Name Address.....................................................

Address .................................................................. ..................................................................

Postcode...................................................

Postcode

Protection & Investment Ltd an Independent Financial Adviser that understands the needs of elderly people Authorised and Regulated by the Financial Conduct Authority Registered address Chandlers House, Ganders Business Park, Kingsley, GU35 9LU

Tel Number Number..............................................

Return to: Return to: Protection && Investment Protection InvestmentLtd Ltd Index House, Lane, Index House,St. St.George’s George’s Lane, Ascot, Berkshire SL5 7ET Ascot, Berkshire SL5 7ET

Authorised and Regulated by the Financial Conduct Authority

Daniel Kasaska is a Master Practitioner of Symponia and Accredited Member of The Society of Later Life Advisers (SOLLA)

Care and Support at Home • We cover Byfleet, Chertsey, Farnham, Godalming, Guildford, Woking and surrounding areas.

• A friendly, flexible service with help available from a ½ hour per week to 24 hour live-in care.

• A family run business who were fully compliant at our last inspection by the Care Quality Commission.

• Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance.

• We can offer you support with: personal care, bathing, companionship and accompanying to appointments, simple cooking, shopping, medication management and light domestic duties.

• Trustworthy, compassionate and reliable individuals always welcome to join our friendly team. Experience not essential as full training is provided.

For further information, or to arrange a free no obligation meeting in your home, please call 01483

797950 or visit our website www.astoragency.co.uk

Live-in Care A happy alternative to a care home

Contact us today – and see how we can make a difference in your loved one’s life

offer cover whilst your family • We or carer takes a holiday and rehabilitation • Recuperation following a hospital stay aspects of personal care, • Allmedication and meal preparation Dementia care, disability, chronic • and critical conditions • End of life care

28

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Telephone: The people who really 01737 354821 care E: info@aspenliveincare.co.uk

www.aspenliveincare.co.uk

from £695 per week

Regulated by the

08000 121 247 | www.liveincare.info Guildford 01483 256 963

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers ABLETRUST CARE Caterham Tel: 01883 330321

OP D PD MH SI YA

Advertisers are highlighted

AMILY HOMECARE Walton On Thames Tel: 01932 259613

OP PD LDA MH YA AD

ABSOLUTE CARE SERVICES (EPSOM) Epsom Tel: 01372 832222 OP D PD LDA MH SI YA AD

ANGEL HEART HOME CARE LTD Camberley Advert page 30 OP D PD MH SI Tel: 01276 804421

ADVANTAGE NURSING AGENCY LTD Reigate OP D PD SI YA Tel: 01737 213855

ANGEL TOUCH CARE AGENCY Farnham Tel: 01252 781078

AGE UK RUNNYMEDE AND SPELTHORNE Chertsey Advert page 32 OP Tel: 01784 444200

ARK HOME HEALTHCARE LEATHERHEAD Leatherhead OP D PD LDA MH SI YA AD Tel: 0208 783 9910

AGINCARE UK SURREY Woking Tel: 01483 256963

ARUNDEL HOUSE Banstead Tel: 01737 737290

Advert page 28 OP D PD LDA MH SI YA

AIMS HOMECARE DOMICILIARY SERVICES Epsom OP D PD LDA MH SI YA Tel: 01372 720908 ALBURYCARE LTD Guildford Tel: 01483 451861 ALFA HOUSE Walton-on-Thames Tel: 01932 253321

OP D PD MH SI

OP D PD LDA MH AD

ALL ABOUT CARE Guildford Tel: 01483Â 503944

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ALLIED HEALTHCARE GUILDFORD Guildford Tel: 01483 573853 ALMOST FAMILY LTD Newdigate Tel: 0845 034 1134 ALPENBEST SOUTH Walton-on-Thames Tel: 01932 255000

OP YA

OP D PD LDA SI YA Advert page 32 OP

AMAZING ANGELS HOMECARE Caterham OP D PD MH SI YA Tel: 01883 346333

OP D PD

LDA YA

ASHCROFT CARE SERVICES Horley Tel: 01293 826200

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ASHFORD CARE AGENCY Ashford Tel: 01784 256358

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ASHLONG HOUSE DOMICILIARY CARE Dormansland Tel: 01342 837213

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ASPEN LIVE IN CARE SERVICES LTD Banstead Advert page 28 Tel: 01737 354821 OP D PD SI YA ASSIST HOME CARE Dorking Tel: 01306 710900

Advert page 30 OP D PD LDA MH SI YA AD

ASSURED CARE SURREY LTD Walton-on-Thames Tel: 01932 224858

OP D PD MH SI YA

ASTOR CARE AND NURSING AGENCY Woking Advert page 28 OP D PD LDA MH SI YA AD Tel: 01483 797950 AUSTIN PLACE Weybridge Tel: 01932 237900

OP D PD SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

29

Personal Care Complex Care Holiday Care Rapid response Care Live-in Care Social & Specialised Care Palliative Care Quatro House, Lyon Way, Frimley Road, Surrey GU16 7ER

T: 01276 804421 E: info@angelhearthomecare.co.uk www.angelhearthomecare.co.uk

“Knowing that mum is being looked after safely in her own home is a great reassurance to me and our family”

01306 710900

www.assisthomecare.co.uk

30

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued BEECHWOOD COURT Sunbury-on-Thames Tel: 01932 782625

Advertisers are highlighted

OP D PD LDA MH SI YA AD

BELGRAVIA NURSING AND CARE Leatherhead OP D PD LDA MH SI YA AD Tel: 0207 870 9531 BELLS PIECE SUPPORTED LIVING SERVICE Farnham LDA YA Tel: 01252 715138 BERKELEY HOME HEALTH LTD Walton On Thames Advert page 40 Tel: 01932 506898 OP D PD MH SI YA BIRTLEY HOUSE NURSING HOME Guildford Tel: 01483 892055

OP D PD

BLUE RIBBON CARE SURREY Camberley Tel: 01276 804782 OP D PD LDA MH SI YA AD BLUEBIRD CARE Elmbridge & Runnymede Tel: 01932 567593

Advert page 20 OP D PD SI YA

Epsom & Kingston Tel: 01372 822875

OP D PD SI YA

Guildford Tel: 01483 761000

OP D PD SI YA

Reigate Tel: 01737 247111

OP D PD SI YA

Rushmoor & Surrey Heath Tel: 01276 683577 BLUERIBBON CARE SURREY Woking Tel: 01483 727401 BOYCE CARE Ashford Tel: 07956 944077 BRAMLEY Bramley Tel: 01483 899350

OP D PD MH SI YA

OP D PD SI YA

BRAMLEY HOUSE EXTENDED CARE Dorking OP D PD SI Tel: 01306 740003 BRIGHTER CARE Thames Ditton Tel: 01483 223191

OP D PD SI

BRITANNIA HOMECARE LTD Horley OP D PD LDA MH SI YA AD Tel: 01293 823825 BS24 LTD Camberley Tel: 0845 519 9255 CAMBERLEY Camberley Tel: 01276 469423

OP D PD SI YA

OP D PD LDA MH SI YA AD

CARE GIVERS LTD Woking Tel: 07564 143769

OP D PD LDA YA

CARE OPTIONS Caterham Tel: 01883 345344

OP D PD MH SI AD

CARE SOLUTIONS UK LTD Egham Tel: 01753 861117

OP D

CARE UNLIMITED DOMCARE LTD Redhill OP D PD LDA MH SI YA AD Tel: 01737 645171 CARE YOUR WAY LTD (NEW HAW) New Haw Tel: 01932 359743

OP D PD LDA

CARE YOUR WAY LTD (RIPLEY) Woking Tel: 01483 224896

OP D

LDA

CAREMARK (GUILDFORD & WOKING) Woking Advert page 32 OP D PD LDA MH SI YA AD Tel: 01483 222852

OP D PD MH YA

CAREMARK (MID-SURREY) Leatherhead OP D PD LDA MH SI YA AD Tel: 01372 230782

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

31

®

For a free home care assessment call us today.

“Very impressed with the home care service from Caremark.

Very friendly staff who go beyond the call of duty.”

Caremark (Guildford and Woking) 01483 222 852 guildfordandwoking@caremark.co.uk

Caremark (Runnymede and Spelthorne) 01784 473 471 spelthorne@caremark.co.uk choices

ALPENBEST CARE

Established 1995

Providing a quality caring service devised personally for you Whatever help you may need, you can rely on our friendly & experienced carers for personal care, bathing, cooking, shopping and companionship; from half-hour visits to full time Live-in Care tailored to your individual needs.

Everycare are dedicated to providing a complete range of services so that our clients can stay in their homes with security and peace of mind.

Everycare (East Surrey) Ltd 7 Western Parade, Reigate, Surrey, RH2 8AU

Call us today on 01737 246000 www.everycareeastsurrey.com

Need help with everyday tasks?

Esher, Molesey, Byfleet, Weybridge, Walton, Runnymede, Epsom, Spelthorne, Woking, Dorking

We can help with: • Shopping • Cleaning • Handyperson • Accompanied trips and much, much more...

We work in partnership with service users and their family or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living. We provide care to look after every need, in the comfort of your own home.

PERSONAL CARE • DOMESTIC SUPPORT SOCIAL CARE • NUTRITIONAL CARE Packages of care are individually tailored to individual needs and can range from 1/2 hour per week to 24 hours a day, 365 days a year.

Tel: 01932 255000 Fax: 01932 222620 Email: service@alpenbestcare.co.uk Web: www.alpenbestcare.co.uk Alpenbest Care, Buckingham House, 7 Churchfield Road, Walton on Thames, KT12 2TT

32

Personalised care for people in their own homes

01784 444 200 ageukrs.org.uk

CHENASH

HOMECARE SPECIALISTS WWW.CHENASHHOMECARE.CO.UK

A DOMICILIARY HOME CARE AND LIVE IN CARE AGENCY PROVIDING SERVICES THROUGHOUT SURREY SERVICES WE OFFER • PERSONAL CARE • LIVE-IN CARE • COMPLEX CARE • HOSPITAL TO HOME

• CLEANING & PRACTICAL ASSISTANCE • CARE SERVICE SUPPORTS • HOLIDAY CARE • PALLIATIVE CARE • 24 HOUR CARE

TEL: 0208 648 6400 / 07513 774606 EMAIL: INFO@CHENASHHOMECARE.CO.UK

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued

Advertisers are highlighted

CAREMARK (SPELTHORNE AND RUNNYMEDE) Egham Advert page 32 Tel: 01784 473471 OP D PD LDA MH SI YA AD

COUNTY CARE INDEPENDENT LIVING LTD Woking Tel: 01483 224183 PD LDA MH SI YA

CARERS WITH CARE LTD Camberley Tel: 01276 501597

COVEHAM Cobham Tel: 01932 794600

OP D PD LDA SI YA AD

LDA YA

CAREWATCH (WOKING) Woking Tel: 01784 770330 OP D PD LDA MH SI YA AD

CREST CARE SERVICES LTD Ashford Tel: 07708 723540

CATERHAM DOMICILIARY CARE AGENCY Caterham Tel: 01883 334748

CROSSROADS CARE SURREY Leatherhead Tel: 01372 869970 OP D PD LDA MH SI YA AD

CATHERINE HOUSE Camberley Tel: 07747 866611 CATTO HOMECARE Camberley Tel: 01276 500522 CAVENDISH DOMICILIARY CARE AGENCY Reigate Tel: 01737 224497

OP D PD LDA MH SI

LDA YA

OP D PD LDA SI YA

LDA YA

CHERCHEFELLE HOUSING ASSOCIATION Redhill

OP D PD LDA MH SI AD Tel: 01737 244312 CHILDREN’S TRUST, THE –­TADWORTH Tadworth Tel: 01737 365000 PD LDA SI CLASSIC HOME CARE SERVICES LTD Epsom OP D PD LDA MH SI YA Tel: 0208 393 7117

CONSTANT SERVICES LTD Leatherhead Tel: 01372 365003

CRYSTAL CARE HOME CARE LTD Tadworth Tel: 01737 361780

OP D PD SI YA

CURA DOMI – CARE AT HOME LTD Godalming Advert page 19 Tel: 01483 420052 OP D PD LDA YA DOMICILIARY CARE AGENCY SURREY Camberley Tel: 01276 681225 PD LDA MH SI

CHENASH HOMECARE SPECIALISTS Carshalton OP D LDA YA Tel: 0208 648 6400 Advert page 32

COLLEGE OF ST BARNABAS Lingfield Tel: 01342 870260

OP D PD YA

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OP D PD YA

DOVES HEALTHCARE LTD Guildford Tel: 01483 901413

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ELMBRIDGE REABLEMENT SERVICE Esher Tel: 01372 832568 OP D PD LDA MH SI AD EPSOM REABLEMENT SERVICE Epsom Tel: 01737 737537 OP D PD MH SI YA ETERNITY CARE LLP Woking Tel: 01483 831516

OP D PD LDA MH SI YA

EVERYCARE (CENTRAL SURREY) Guildford Tel: 07980 938227 OP D PD LDA MH EVERYCARE (EAST SURREY) LTD Reigate Advert page 32 Tel: 01737 246000 OP D PD SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

33

Providing personalised support in your own home “Based in Guildford we are a family run business that is committed to providing older people with friendly, trustworthy & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support

• Live-in care • Companionship • Personal care • Light domestic duties

• Trips out • Meal preparation • Medicines prompts • Respite & holiday cover

We listen to your needs and together reach a solution

Call us today on

01483 224 985

info@homecountiescarers.co.uk | www.homecountiescarers.co.uk

We also have great opportunities for Carers

Heath Lodge_1/8 07/08/2012 16:26 Page 1

The Home Care Specialists

Heath Lodge Care Services Ltd Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and subsequently expanded its services in to West Sussex.

Award winning Home Care from 30 minutes per week to full-time Live-in Care If you are looking for extra support at home or an alternative to residential care homes, then we’re here to help in Surrey.

Helping Hands has been providing award winning quality help at home since 1989.

A family run company we apply our local knowledge and over 27 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value:

We put people first!

Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised service tailored to your specific requirements.

Heath Lodge Care Services Ltd • Suites 1 & 2, The Monument • 45-47, Monument Hill • Weybridge • Surrey • KT13 8RN Tel: 01932 851151 • Fax: 01932 850023 • Email: info@heathlodgecare.co.uk • www.heathlodgecare.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

If you or a loved one could do with extra help around the home, shopping, support with personal care, a hospital discharge or even providing a break for an existing Carer, then our local Carers are right on your doorstep.

To find out how we can help you, call:

01372 541 167

or visit: www.helpinghands.co.uk

34

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued EXCELLENT CARE LTD Caterham Tel: 01883 332649

Advertisers are highlighted

OP D PD MH SI

HARRIOTTS LANE Ashtead Tel: 01372 275970

OP YA

FIELD LANE DOMICILIARY AGENCY, THE Reigate Tel: 01737 242209 LDA YA

HASLEMERE HOMECARE LTD Haslemere Tel: 01428 651994

FIRST HOMECARE Horley Tel: 01737 777700

OP D PD LDA MH SI YA

HEAD OFFICE - COURT LODGE LTD Epsom Tel: 01372 800926 OP LDA MH YA

OP D PD SI YA

HEART OF THE SOUTH CARE AGENCY Oxted Tel: 01883 722355 OP D PD LDA MH SI YA

FORUM HOUSE Redhill Tel: 01737 775450 FURZE HILL LODGE – DOMICILIARY CARE SERVICE Tadworth Tel: 01737 742731 GES CARE LTD Epsom Tel: 0208 393 3544

D PD

GOODWORTH ROAD Redhill Tel: 01737 778310 GRACE AT HOME LTD Woking Tel: 07912 661047

OP YA

LDA YA

OP D PD LDA MH SI YA AD

Advert page 38 OP D PD MH SI AD

HEATH LODGE CARE SERVICES LTD Weybridge Advert page 34 OP D PD LDA MH SI YA AD Tel: 01932 851151 HELPING HANDS HORLEY Horley Tel: 01372 541167

Advert page 34 OP D MH YA

HEYWOOD CARERS Cranleigh Tel: 01483 618333 HOME COUNTIES CARERS Leatherhead Tel: 01483 224985

OP Advert page 34 OP D PD SI YA

GUILDFORD REABLEMENT SERVICE Guildford OP D PD MH SI Tel: 01483 518351

HOME INSTEAD SENIOR CARE Advert page 36 Bagshot Tel: 01276 539900 OP D PD LDA MH SI YA AD Egham OP D PD LDA MH SI YA Tel: 01784 477854 Epsom OP D PD LDA MH SI Tel: 01372 741544 Farnborough, Farnham and Fleet Tel: 01252 758716 OP D PD LDA MH SI YA Walton-on-Thames OP D PD LDA MH SI YA Tel: 01932 241020 Woking OP D PD MH SI YA Tel: 01483 225577

HALOW CARE AGENCY, THE Guildford Tel: 01483 447960 Advert page 57

HOMECARE WOKING Woking Tel: 01483 757751

GRANGE SUPPORTED LIVING SERVICE, THE Leatherhead PD LDA SI Tel: 01372 452608 GREENWAY HOMECARE (SURREY) LTD Redhill OP D PD SI YA Tel: 01737 762226 GREYS HOMECARE Woking Tel: 01483 771523

OP

LDA YA

OP D PD MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

35

Providing Award-Winning Care At Home Home Instead Senior Care is one of the UK’s leading care companies, enabling adults to continue living in their own homes. Our priority is to help clients lead more comfortable and confident lives and we tailor our services to a person’s individual needs.

Nothing is more important to us than providing a friendly, flexible and reliable care service that works for everyone in your family. From just a couple of hours a week to full-time, our care is available 24 hours a day, 7 days a week.

Runnymede and West Spelthorne

For more information, please call: Ascot, Camberley and Wokingham on 01344 233147, Elmbridge on 01932 241020, Epsom and Mole Valley on 01372 741544, Farnborough, Farnham and Fleet on 01252 758716, Guildford and Woking on 01483 488222, Reigate and Tandridge on 01737 529793, Runnymede and West Spelthorne on 01784 477854.

Alternatively, please visit www.homeinstead.co.uk Each Home Instead Senior Care® franchise office is independently owned and operated. Copyright © Home Instead 2015.

Home care providers continued HOMECARE SOUTHLODGE Walton-on-Thames Tel: 07738 939529

Advertisers are highlighted

OP D LDA MH SI

MACDONALD CARE SERVICES Lingfield OP D PD LDA MH SI YA Tel: 01342 835201

IN SAFE HANDS HOME CARE LTD Epsom OP D PD LDA MH SI YA Tel: 0208 391 2224

MALLOW CRESCENT Guildford Tel: 01483 455879

INDEPENDENCE HOMES DOMICILIARY CARE AGENCY Caterham OP PD LDA MH SI YA Tel: 01883 331777

MARIE CURIE NURSING AND DOMICILIARY CARE SERVICE, LONDON AND SOUTH EAST REGION Caterham Tel: 0845 634 2555 OP YA

IRC CARE SERVICES LTD Caterham Tel: 01883 333001

MEARS HOMECARE LTD CAMBERLEY Camberley Tel: 0333 321 8304 OP LDA YA

JOHN GALE COURT Epsom Tel: 0208 786 9142

OP D YA

OP D PD LDA MH SI YA

KETTLEWELL HOUSE NURSING HOME Woking Advert page 72 OP D PD MH SI YA AD Tel: 01483 221900 LONDON CARE (SHEPPERTON) Shepperton OP D PD LDA SI YA Tel: 01932 260850 LONGDENE HOMECARE LTD – NORTH SURREY Advert inside front cover Walton-on-Thames & page 38 OP Tel: 01932 254276 LONGDENE HOMECARE LTD – SOUTHWEST SURREY Godalming Advert inside front cover & page 38 OP Tel: 01483 413131 LONGDENE HOMECARE LTD – SURREY HEATH & BERKSHIRE Bagshot Advert inside front cover & page 38 OP D PD LDA MH SI YA AD Tel: 01276 474546 LOVING CARE DOMICILIARY SERVICES LTD Caterham OP D PD SI YA Tel: 01883 330687 LUV TO CARE Guildford Tel: 01483 302651

Advert page 44 OP D LDA MH YA AD

MEATH HOME SUPPORT Godalming Tel: 01483 415095 MELODY CARE Farnham Tel: 01252 220080

PD LDA YA

OP PD LDA MH YA

OP D PD LDA MH YA AD

MELODY LIVE IN CARE Farnham Tel: 01252 220080 MENCAP – NORTH WEST SURREY SUPPORTED LIVING SERVICE Lightwater Tel: 01276 451845 MI CARE SOUTHERN LTD Godalming Tel: 01483 422205

OP D YA

PD LDA SI

OP D PD SI

MIHOMECARE – HERSHAM Hersham OP D PD LDA MH SI YA AD Tel: 01932 223050 MIHOMECARE – LIVE-IN HERSHAM Walton On Thames Tel: 01932 899826

OP D YA

MIHOMECARE – LIVE IN HERSHAM Walton on Thame Tel: 01932 899826

OP D YA

MITCHELLS DOMICILIARY CARE SERVICES Redhill OP D PD LDA MH SI YA AD Tel: 01737 852177

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

37

Longdene Homecare

Independent living in Surrey & South London • Homecare • Live-in care

• All services registered with the Care Quality Commission • Assistance with personal care, domestic duties, meal preparation, medication management, shopping & more...

All at times to suit you, in the comfort of your own home!

North Surrey & South London

South-West Surrey

Surrey Heath & Berkshire

Walton, Weybridge, Hersham, Molesey, Thames Ditton, Shepperton, Kingston, Surbiton, New Malden & surrounding areas

Hindhead, Haslemere, Guildford, Godalming, Milford, Woking, Burpham, Cranleigh & surrounding villages

Addlestone, Aldershot, Bagshot, Chertsey, Englefield Green, Ogham, Staines, Virginia Waters & surrounding villages

t: 01932 254 276

t: 01483 413 131

t: 01276 474 546

* Live-In services available across all areas

www.longdene-homecare.co.uk

Nightingale Holistic Services in Caterham-on-the-Hill is a small registered supported living environment which was developed specifically for young adults either diagnosed on the Autistic Spectrum or with learning disabilities and Autistic traits.

Supporting People with Asperger Syndrome - social, living and learning skills highly promoted.

• A health and social supported • Support office and Registered living service for young adults Manager on site and exclusive to this site only. with Autism and learning difficulties.

• Large shared flats for 3-4 people, individual en suite • 24 hour (including night) rooms, assured tenancy. support; according to individual need.

Tel: 01883 332961 Address: 85 Whyteleafe Road, Caterham CR3 5EJ Email: info@nightingaleholistic.co.uk

www.nightingaleholistic.co.uk

Haslemere Homecare Ltd Happier at Home...

could be the solution you need to maintain your independence and enjoy the life you want, without the need for moving into a nursing or care home.

Our Services Include: ∙ Palliative and Dementia Care ∙ Peg Feeding ∙ Catheter Care

∙ Medication Assistance ∙ Meal Preparation ∙ Laundry Assistance ∙ Companionship

∙ Domsetic Help ∙ Ironing ∙ Shopping ∙ Bathing & Showering

∙ Dressing & Undressing ∙ Shaving & Grooming ∙ Appointment Chaperone

For more information please contact us on

Telephone: 01428 651994 Email: info@haslemerehomecare.co.uk Web: www.haslemerehomecare.co.uk 38

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued

Advertisers are highlighted

MOLE VALLEY – REABLEMENT SERVICE Dorking OP D PD MH SI Tel: 01737 737537

ORPHEUS CENTRE, THE Godstone Tel: 01883 744664

PD LDA MH SI YA

MORECARE SERVICES (UK) LTD Ashford OP D PD LDA MH SI AD Tel: 01784 247782

PANNONIA CARE Woking Tel: 01483 374814

Advert page 44 OP PD SI YA

MULBERRY LIVING LTD Cranleigh Tel: 01483 516770

OP D PD LDA MH SI YA

PARKLANDS Redhill Tel: 01737 765179

PD LDA SI

MY HOME CARE AGENCY LTD Weybridge Tel: 01932 645722 OP D PD MH SI YA

PATTOM LTD Guildford Tel: 01483 443820

D LDA MH SI YA

MYLIFE SUPPORTED LIVING Molesey Tel: 0208 398 8664

LDA YA

PHOENIX CARE SERVICES LTD Lingfield Tel: 01342 459071

OP D YA

NAS COMMUNITY SERVICES (GODALMING) Godalming LDA Tel: 01483 861066

PLATINUM CARE APPOINTMENTS LTD – 8 MEON CLOSE Tadworth Tel: 01737 813267

NEWCROSS HEALTHCARE SOLUTIONS LTD (WOKING) Woking Tel: 01483 608196 OP D PD LDA MH SI YA AD

PREMIER CARE SERVICES East Grinstead Tel: 01342 833101

NIGHTINGALE HOLISTIC SERVICES Caterham Advert page 38 PD LDA YA Tel: 01883 332961 NOVUS CARE LTD Cranleigh Tel: 01483 548777

OP D PD LDA SI YA AD

Woking Tel: 01483 488626

OP D PD LDA SI YA AD

NUFFIELD CARE CENTRE Redhill Tel: 01737 767239 OASIS HOMECARE LTD Reigate Tel: 01737 242165 OFFICE 1 East Molesey Tel: 0203 291 3436

OP PD LDA MH

OP D PD LDA SI YA

Advert page 42 OP D PD LDA MH SI YA AD

OP D SI

OP D PD MH SI YA

PRESTIGE NURSING – REDHILL Redhill OP D PD LDA MH SI YA AD Tel: 01737 221818 PRESTIGE NURSING – WOKING Woking OP D PD LDA MH SI YA AD Tel: 01483 516070 PRINCESS ALICE HOSPICE Esher Tel: 01372 468811

OP YA

PROSPECT HOUSING AND SUPPORT SERVICES Horley OP D PD LDA SI AD Tel: 01293 812031 QUEEN ELIZABETH’S FOUNDATION DORINCOURT Leatherhead PD LDA SI YA Tel: 01372 841300 RAINBOW TRUST CHILDREN’S CHARITY 6 Leatherhead Tel: 01372 363438 PD SI

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

39

All of us reach a stage in our lives where we require extra help for varied reasons.

Berkeley Home Health can offer you different types of care, provided by experienced and trained carers in the comfort of your own home.

Examples of live-in care and hourly care: • Personal Care • Companionship • Domestic Services • Meal provision • Shopping

• Reablement • Dementia Care • End of life Care • Sleeping nights • Waking nights

41 Homefield Road, Walton-on-Thames, Surrey KT12 3RE Tel: 01932 506898 Email: info@berkeleyhomehealth.com www.berkeleyhomehealth.com

Teamcare Support Limited

Most award winning care company offering quality live-in care at home.

• Highly personalised one-to-one home care - 24 hour live in, day care or respite • Highest standard of directly employed carers • Unrivalled nursing-lead expertise in specialist medical conditions including dementia, Parkinson’s, MS, stroke recovery, cancer and palliative care • Carer continuity through dedicated teams • Fully managed service for family peace of mind and 24/7 support • Award winning, assured quality and regulated with the Care Quality Commission • Nationwide service including all of Surrey

Call one of our expert care advisors today:

08000 234 220 enquiries@thegoodcaregroup.com www.thegoodcaregroup.com

Teamcare Support Limited provides quality accommodation within easy reach of all public amenities.

It is mainly for adults aged 18-65 having a Mental Health or Learning Difficulties wanting to make positive changes in life improving their social and living skills.The service works in partnership with the multi disciplinary team and provides individualised support.

@goodcaregroup

T: 01737 642 435 M: 07949 852 478 E: teamcare@hotmail.co.uk 86 Radstock Way, Merstham, Surrey RH1 3NH

40

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

2559 TGCG IDF Advert.indd 1

28/07/2016 16:33

Home care providers continued REDROOF HOUSE Epsom Tel: 01372 748247

Advertisers are highlighted

OP D PD LDA MH SI YA

REGUS Reigate Tel: 0333 900 0567

OP D PD MH YA

REIGATE AND BANSTEAD – REABLEMENT SERVICE Reigate OP D PD MH SI YA Tel: 01737 737181 REIGATE SENIOR CARE LTD Redhill Tel: 01737 529793 REST ASSURED WE CARE LTD Woking Tel: 01483 481000

OP D PD LDA SI Advert page 19 OP D PD SI YA

RIGHT AT HOME – CAMBERLEY, ASCOT AND WOKING Camberley OP D PD SI YA Tel: 01276 300250 RIGHT AT HOME – GUILDFORD & FARNHAM Farnham OP D PD SI YA Tel: 01252 783426 RIGHT AT HOME (SUTTON AND EPSOM) Epsom Tel: 0208 642 4829 OP D PD LDA MH SI YA RNIB DOMICILIARY COMMUNITY LIVING AND SUPPORT SERVICES Epsom OP PD LDA SI YA Tel: 07866 753641 ROBERTS CARE AGENCY LTD – 1 CRESSWELL CORNER Woking OP D PD LDA MH SI YA Tel: 01483 799138 ROYAL ASSOCIATION FOR DEAF PEOPLE COMMUNITY SUPPORT SERVICE Dorking OP D LDA MH SI Tel: 01306 881958 RUNNYMEDE REABLEMENT SERVICE Addlestone OP D MH SI Tel: 01932 794810

RV CARE LTD – SURREY Mayford OP D PD LDA MH SI YA AD Tel: 01483 772711 RV CARE LTD – SUSSEX East Grinstead Tel: 07595 003356 SAGA HEALTHCARE Redhill Tel: 07803 601582

OP D PD MH SI YA

OP D PD LDA YA

SAN DAMIANO CORPORATION LTD Guildford Tel: 01483 821535

OP D PD SI

SANS SOUCIE HOME CARE LTD Guildford OP D PD LDA MH SI YA Tel: 01483 233925 SEEABILITY – HORLEY SUPPORT SERVICE Horley PD LDA SI YA Tel: 01293 786496 SEEABILITY – LEATHERHEAD SUPPORT SERVICE Leatherhead OP LDA MH SI YA Tel: 01372 220910 SEEABILITY – SURREY SUPPORT SERVICE Epsom OP PD LDA MH SI YA Tel: 01372 755009 SILVERLAKE CARE LTD Dorking Tel: 0207 186 0227 SMARTCARE EPSOM Leatherhead Tel: 01372 230757 SMARTCARE LTD Weybridge Tel: 01932 855353

OP D PD SI YA

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

SPELTHORNE REABLEMENT SERVICE Staines OP PD MH SI Tel: 01932 795070 STAYING AT HOME CARE Woking Tel: 01932 400163

OP D PD LDA SI

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

41

CARE & REHABILITATION IN YOUR HOME Throughout Surrey including Sussex & Hampshire borders

Our Services Include: • Personal Care • Specialist / Complex Care • Rapid Response Assessment and Implementation • Care for Dementia & Alzheimer’s • Live-in Care • Short or long term rehabilitation • Care for the terminally ill • Anyone 18 years + • Nursing For further information or to arrange a FREE no obligation assessment of needs, please contact us on:

Tel: 01483 801810 (24 Hours / 365 days a year) E-mail: enquiries@waverleycaregroup.co.uk Web: www.waverleycaregroup.co.uk @waverleycareg

www.facebook.com/waverleycareg

Your Home, Your Care, Your Way. Home care you can trust Who we are: Kimara Support is a family owned and managed company. As a company we are passionate about giving service users a service that is not only value for money but also one that is safe, respectful of individual needs, inclusive of service users choices and enabling of service users to meet their full potential in independence.

Our services:

A short guide to our brand

We work with people who have: A Learning Disability

Those who have Mental Health Needs Older People

Older People with dementia Those with Physical Disabilities Those who have Acquired Brain Injury Those who have Substance Misuse issues Those who have healthcare needs

(020) 3291 3436 info@kimara-support.com

42

Triangle Community Services is a registered charity you can trust, providing home care services across Surrey. Our motto is your home, your care, your way.

It is our mission to help you to stay in the comfort of your own home for as long as you want to. If you could do with some help around the house, someone to help with the shopping or to pickyour up your prescriptions, then please home, your care, your way contact us as we can help you.

Our well trained and friendly staff are already helping older people in your area, so call our enquiry team on 01273 789342, email info@triangle.care or visit www.triangle.care Please quote CareChoices1 when you enquire to receive a small free gift from the charity

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Home care providers continued

Advertisers are highlighted

SUPERSHINE HEALTHCARE SERVICES LTD Epsom OP D PD MH SI YA Tel: 0203 732 4456 SUPREME CARE SERVICES LTD Caterham Tel: 01883 334920

OP D LDA MH AD

SUPREME HEALTHCARE SERVICES – SURREY Woking OP D PD LDA SI Tel: 01483 750748 SURREY & HANTS DOMICILIARY CARE AGENCY Hindhead OP D PD LDA SI YA Tel: 01428 607310 SURREY CHILDREN’S DOMICILIARY CARE SERVICE Redhill Tel: 01737 737828

SI

TENDACARE Ashtead Tel: 01372 272240

OP D PD SI YA

SURREY CHOICES PERSONAL ASSISTANCE Banstead D PD LDA MH SI AD Tel: 07713 479387

THREEWAYS DOM CARE Redhill Tel: 01737 760561

SURREY HEATH REABLEMENT SERVICE Camberley OP D PD MH SI Tel: 01483 518351

TRINITY HOMECARE (WORCESTER PARK) Worcester Park Advert page 22 OP D PD LDA MH SI YA AD Tel: 01483 610204

SURREY HELPING HANDS LTD Chertsey Tel: 01932 874496

TWO COUNTIES CARE LTD Farnham Tel: 01252 783227

OP D PD MH SI YA

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WELMEDE HOUSING ASSOCIATION Chertsey Tel: 01932 571666

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TEAMCARE SUPPORT Redhill Tel: 01737 642435

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Visit www.carechoices.co.uk for further assistance with your search for care

43

Home care providers continued WHITE LODGE CENTRE Chertsey Tel: 01932 567131

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We specialise in delivering person centered care to working age adults with mental health issues, substance misuse problems and learning difficulties in their home environment.

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You don’t necessarily have to go through the heart break of placing a loved one in a care home – there is a new and exciting service cropping up all over the south of England and you are fortunate in having some of the very best here in Surrey. It’s called Live-in Care. Live-in care used to be the sort of companionable service where-by the companion/carer ran the home and “looked after” folk. It has developed into a service which, in some cases, with the right carers, is an alternative, in both cost and service, to a good care home.

We are very happy to provide a companion service but at Arbour Care we can do more. We have worked with Doctors and Occupational Therapists in Surrey who know us well and have come straight to us to ask for our help in keeping people with quite a high level of need to stay cared for in their own home.

Although based in Surrey we cover the whole of the south of England.

If staying at home is of any interest to you, do please do get in touch and I would be delighted to tell you more about the service. You might like to take a look at our wonderful new website which gives a whole host of information about what people are saying about us and on other care services available in the community, together with costs and their contact details.

CONTACT CHRISTINA 08458 381 090 or 07484 160261 info@arbourcare.co.uk www.arbourcare.co.uk 44

Registered with CQC as Caring Professional Solutions Ltd

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

How we can help you meet your needs Discussing your situation Preventing, reducing or delaying social care needs for all residents is a key part of the Care Act 2014.

Anyone who thinks they may have a need for social care support can approach the council and request an assessment of their needs.

The assessment is usually carried out by a social care worker, by phone or in your home, and seeks to understand your reasons for contacting social care, as well as who is supporting you and what you would like to achieve.

impacts on your daily life. Tell us how this may change on a daily, weekly, monthly basis.

3. Tell us about any concerns you have about your safety.

4. Tell us about anyone who helps you and what they do for you. Tell us how this may change on a daily, weekly, monthly basis.

5. From what you have told us, what matters most to you and what would you like to achieve?

We use a ‘whole family’ approach, which means that you will be asked questions about yourself and your support network. If you have a carer or young carer, they will be invited to be a part of the assessment too.

Carers and young carers can request an assessment for themselves at any time, even if the person they care for does not want to have an assessment.

6. Thinking about your current support and any other potential support available to you, how could you use this to help you achieve what matters most?

When assessing your needs, we consider carefully the factors that affect your independence and wellbeing. In discussion with you and your carers, we jointly agree the likely effect on your independence or how likely it is that your home life may become unsustainable or unsafe without appropriate support.

2. Who are you supporting and what do you do for them? Tell us how this may change on a daily, weekly, monthly basis.

After the assessment, a decision will be made on whether you are eligible to receive council support for your care needs. If you are eligible then you may be supported to find services that meet your needs and you may receive a personal budget. Even if you are not eligible, advice and guidance will always be provided.

All assessments are completed using an assessment form. There are six questions for an adult with care and support needs and six questions for a carer with support needs.

Questions for adults with care and support needs: 1. Tell us a bit about yourself and your reason for contacting us.

2. Tell us about any physical or mental impairment, illness or disability that you have and how it

Questions for carers with support needs: 1. Tell us a bit about yourself and your reason for contacting us.

3. Tell us how the support you provide affects your own daily life. Does anyone support you in your caring role?

4. What support are you willing and able to carry on providing?

5. From what you have told us, what impacts on you most and what would make a difference to you?

6. Thinking about your current support and any potential support available to you, how could you use this to help you achieve what matters most?

Assessments will always be proportionate to your needs. You will only need to provide information that is relevant to help us understand your needs, wishes and what’s important to you.

Care Act 2014 national eligibility criteria The eligibility criteria for both adults with care and support needs and carers with support needs are set out in the Care Act 2014.

Visit www.carechoices.co.uk for further assistance with your search for care

45

Discussing your situation continued Adults with care and support needs In assessing whether an adult with care and support needs has eligible needs, local authorities must consider whether: • the adult’s needs arise from, or are related to, a physical or mental impairment or illness; and • as a result of the adult’s needs the adult is unable to achieve two or more of ten specified outcomes; and • as a consequence of being unable to achieve these outcomes there is, or there is likely to be, a significant impact on the adult’s wellbeing.

An adult’s needs are only eligible where they meet all three of these conditions.

Carers with support needs In assessing whether a carer has eligible needs, local authorities must consider whether: • the needs arise as a consequence of providing necessary care for an adult; • the effect of the carer’s needs is that they are unable to achieve one or more of the specified outcomes; and

• as a consequence of that fact there is, or there is likely to be, a significant impact on the carer’s wellbeing.

A carer’s needs are only eligible where they meet all three of these conditions.

Eligibility will be determined at the end of your assessment when all of your needs have been discussed.

Further information on the eligibility criteria, including a list of outcomes, can be found at www.surreycc.gov.uk/careact Services provided by local authorities are meanstested and a sliding scale of financial contributions is applied depending on a person’s income and savings. See page 58 for more information.

For more information, please contact Adult Social Care.

Tel: 0300 200 1005, Monday to Friday 8.00am to 6.00pm.

SMS: 07527 182861

Planning your support If you or your carer are eligible to receive care and/ or support from the council, a social care worker will assist you to plan your services.

You will be provided with a personal budget, an amount of money that the council will pay to meet your needs. How you receive this is flexible. Many people choose to receive a direct payment, which goes into a bank account opened and managed by the council. You can then use this money to purchase care and support which will help you to meet the outcomes you want to achieve. Help is available to manage the direct payment; it can be provided to a ‘suitable person’, such as a family member, where needed or, if you prefer, we can arrange and pay for your support.

and control over the way in which you receive your support and the relevant funds.

If your needs change, you can request a reassessment at any time. We will regularly review your needs and your services to ensure that things are working for you and your family.

For more information, go to www.surreycc.gov.uk/adultsocialcare or email contactcentre.adults@surreycc.gov.uk

Our intention is for you to be able to have choice

46

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

elderly people of reasonably good health the Charity Commissioners is run who for various reasons are and unable to by a qualified manager supported maintain a home of their own. by a 16:25 Page 1 of Governors who take an Board Ridgegate is registered with CQC and active part in the running of and the home. the Charity Commissioners is run by 16:25 Page 1of themanager aAims qualified home supported by a Board Governors who take an the To offerofpeople in their retirement active part intothe of the home. opportunity liverunning in comfortable surroundings, in a relaxed and secure Aims of the home family with the degree To offerenvironment, people in their retirement theof care that is to necessary to enhance the opportunity live in comfortable quality of life for individual. surroundings, in the a relaxed and secure

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Residentstake areplace welcome to continue in History of Ridgegate Home services weekly in the home. by a Registered Charity employment, education and family life. thewith care of theirCommissioners own General No. 204859 n Founded in 1946, Ridgegate Home is a private non-profit making atmosphere providing sunny and Doctor

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spacious sitting rooms for various activities. The home is fully atmosphere providing sunny and central-heated and has a spacious sitting rooms for various sophisticated automatic activities. The home is fully fire-alarm system, safety lighting with a central-heated and has a nurse call bell system in all rooms. sophisticated automatic Double room with lounge and en-suite. fire-alarm system, safety lighting with a Meals call bell system in all rooms. nurse Good, wholesome, home-cooked meals Double room with lounge and en-suite. from a choice of menus are served at Meals small tables in the dining room.

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We recognise the valuable work that carers do and there are a number of ways we can support them, for example residential respite breaks, home visitor carer breaks, or direct payments to purchase support. ooms on We can also put carers in contact with independent axed to all specialist advice services and local support groups axed that operate in 242926 all partswww of Surrey.

We have produced dgegatehome.org.uk Tel 01737 .ridgegatehome.org.uk 88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR Registered with Charity Commissioners No. 204859 a carer’s information pack which provides a wide dgegatehome.org.uk Tel 01737 242926 www.ridgegatehome.org.uk range information the support available. To Registered withof Charity Commissionersabout No. 204859 obtain a carer’s information pack or to arrange a carer’s assessment, please contact us on 0300 200 1005.

residence for elderly people of reasonably good health who for various reasons are unable to maintain a home of their own.

Ridgegate is registered with CQC and the Charity Commissioners and is run by a qualified manager supported by a Board of Governors who take an active part in the running of the home.

Facilities • NEW Large garden room with kitchenette • Weekly hairdresser • Large gardens with summer house and pergola • In-house entertainment • Disabled access • Regular chiropodist • Social activities & outings arranged and encouraged • Inter-denominational services take place weekly in the home 88 DOODS ROAD, REIGATE, SURREY RH2 0NR Email: office@ridgegatehome.org.uk Tel: 01737 242926

www.ridgegatehome.org.uk

Registered with Charity Commissioners No. 204859

Young carers Where someone under the age of 18 is helping to look after a person who is frail, disabled or has a long term illness, they are known as a ‘young carer’.

As with adult carers, young carers are entitled to an assessment and local authorities have duties to help prevent young carers from having inappropriate levels of caring responsibilities. If you are aware of a

child or young person in a household who may be affected by their caring situation you can talk to the independent support service, Surrey Young Carers on 01483 568269.

For further information visit www.actionforcarers.org.uk

Respite care and short breaks You may have a carer living with you, or perhaps living nearby, who helps you on a regular basis.

Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home or a specialist short-term break facility for a week or two, you could have homebased respite care, where another care worker moves into your home to care for you, or you could have family-based respite care, where you move into another family’s home for a period.

The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long-term care but have no experience of a care home, you could book in for a short stay to see what it’s like. This will give you some experience of residential care to make an informed decision.

If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 51.

Visit www.carechoices.co.uk for further assistance with your search for care

47

Celebrate Celebratethe thebest bestininadult adult social socialcare carewith withthe the2016 2016

Surrey SurreyCare CareAwards Awards Tickets Ticketsfor forour ourgala galaAwards Awards ceremony ceremonyon onsale salenow! now!

The The Surrey Surrey Care Care Awards Awards offer offer a a wonderful wonderful opportunity opportunity to to motivate motivate your your workforce workforce and and recognise recognise excellence excellence within within your your company. company.

Share Share your your success success with with staff staff and and other other colleagues colleagues in in thethe county’s county’s adult adult care care sector sector at at ourour gala gala Awards Awards presentation presentation ceremony ceremony at at Epsom Epsom Downs Downs Racecourse Racecourse onon Friday Friday 1818 November.

November.

With With superb superb guest guest presenters, presenters, music, music, dinner dinner and and dancing, dancing, wewe promise promise it will it will bebe a night a night to to remember! remember!

Don’t Don’tmiss missout! out!

Tickets Tickets forfor ourour gala gala awards awards dinner dinner and and dance dance onon Friday Friday 18 18 November November at at Epsom Epsom Downs Downs Racecourse Racecourse areare now now selling selling fastfast so so book book now now to to avoid avoid disappointment. disappointment.

Download Download thethe booking booking form form from from ourour website website or or email email sca@surreycare.org.uk sca@surreycare.org.uk Keep Keep upup to to date date with with thethe Awards Awards and and all all thethe news news from from thethe Surrey Surrey adult adult care care sector. sector.

Follow Follow us us at at www.twitter.com/surreycare www.twitter.com/surreycare

Surrey SurreyCare CareAwards Awards2016 2016Categories Categories l l

Beyond l Beyond thethe CallCall of Duty of Duty of the of the Year Year - Care - Care Home Homel Most l Most Innovative Innovative Activity Activity Programme Programme involving involving Service Service Users Users of the of the Year Year Beyond l Beyond thethe CallCall of Duty of Duty of the of the Year Year (Individual (Individual or Team or Team Award) Award)

- Care - Care at Home at Home l

Unsung l Unsung Hero Hero of the of the Year Year

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Outstanding l Outstanding Contribution Contribution to Social to Social Care Care

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Manager l Manager of the of the Year Year - Care - Care Home Home

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Manager l Manager of the of the Year Year - Care - Care at Home at Home

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Care l Care Newcomer Newcomer of the of the Year Year - Care - Care Home Home

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Care l Care Newcomer Newcomer of the of the Year Year - Care - Care at Home at Home

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Frontline l Frontline Leader Leader of the of the Year Year

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Ancillary l Ancillary Worker Worker or Team or Team of the of the Year Year

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Excellence l Excellence in Dementia in Dementia Care Care Team Team of the of the Year Year (Company (Company or Team or Team Award) Award)

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Care l Care Team Team of the of the Year Year (Team (Team Award) Award)

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Provider l Provider of the of the Year Year (Company (Company Award) Award)

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Care l Care Employer Employer of the of the Year Year (Company (Company Award) Award)

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Supporting l Supporting Vulnerable Vulnerable People People in the in the Community Community (Company, (Company, Individual Individual or Team or Team Award) Award)

Please Please visitvisit www.surreycare.org.uk www.surreycare.org.uk for for full full category category details. details.

Spotlight Spotlighton onSponsors Sponsors Show Show your your support support forfor thethe sector sector by by sponsoring sponsoring oneone of our of our Awards Awards or exclusive or exclusive sponsorship sponsorship deals. deals.

Benefits Benefits cancan include include priority priority ticket ticket allocation allocation forfor thethe gala gala dinner dinner andand enhanced enhanced marketing marketing opportunities opportunities around around thethe Awards.

Awards.

Thank Thank youyou to to those those organisations organisations who who have have already already agreed agreed to to sponsor sponsor thisthis year's year's Awards: Awards: Park, Park, Carebase, Carebase, Care Care Choices Choices & Care & Care Ashcroft, Ashcroft, Beritaz, Beritaz, Birtley Birtley House, House, Bluefin, Bluefin, Broome Broome Management Management Matters, Matters, Christie Christie & Co, & Co, Citation, Citation, Connect2Care Connect2Care & Hit & Hit Training, Training, DCDC Care, Care, TheThe Meath, Meath, Panache, Panache, Santander, Santander, Signature, Signature, Sunrise Sunrise Senior Senior Living Living andand Welmede.

Welmede.

ForFor more more information information onon sponsoring sponsoring ourour Awards Awards contact contact sca@surreycare.org.uk sca@surreycare.org.uk

Housing options Sheltered housing Sheltered housing is usually for older people, although in some cases it may be suitable for people who are younger and have a disability.

help with shopping for example, but if required can help you to purchase the necessary support from other agencies.

You have your own self-contained accommodation (there may also be some communal areas) and are largely independent, but there may be staff available to offer some support, check on your wellbeing and to respond in case of emergency via an alarm. These staff do not provide personal care or

For further information, speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint.org.uk or by visiting one of the hubs on local high streets or looking at www.thesurreyhubs.org.uk

Extra Care housing Extra Care housing offers self-contained accommodation with staff available on-site to assist with housing-related matters. There is also a separate team who will be available to provide personal care according to any assessed needs. You can use your personal budget to buy your care, alongside any additional services you may choose, from the on-site provider or elsewhere.

There may also be additional facilities such as a

restaurant, and social/leisure facilities. The intention is that people can move into Extra Care housing as an alternative to residential care, as the support available can respond to changing needs.

For further information, speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint.org.uk or by visiting www.thesurreyhubs.org.uk

Residential care If you are not able to live safely at home due to physical or mental health needs, a care home may be the best option. All care providers must be registered with the Care Quality Commission (CQC). The CQC inspects and rates services against fundamental standards in order to ensure people receive good-quality safe care, which is responsive to their needs. The reports are available at the individual homes or from the CQC. See page 61 for contact details. Care homes and care homes with nursing in Surrey are listed in this directory, starting on page 73.

Surrey County Council in-house services offer a range of accommodation-based support options for people in Surrey. We currently have four residential care homes for older people that provide a range of

50

services including short-term breaks (respite), day care, reablement, dementia support and long-term residential care. A decision has been taken to close these homes and work with residents and their families to find alternative accommodation and services. Two of these homes will close during 2016.

There are six residential care homes operated by the council for people with learning disabilities (two in partnership with Kingston and Wimbledon YMCA).

They offer short-term breaks (respite), outreach support and long-term residential care. We promote independence and involvement in the community and empower people to live a meaningful and satisfied life. All of our services are listed in this directory, alongside other residential care homes for people with learning disabilities.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Residential care continued Care homes (personal care only) Personal care includes bathing, help with eating, dressing and help with moving. It also includes social and physical activities tailored to your individual needs and interests. Care homes can provide different types of support and placements, including long-term stays, planned and emergency breaks for you and your family and help for you to return to your own home (reablement services). In most circumstances care homes offering personal care must be paid for. See page 58 for more information on paying for residential or nursing care.

Care homes with nursing Care homes with nursing offer the same personal care as care homes, but with nursing staff on duty 24-hours a day. If you think you need nursing care in a home, you will need to be assessed by either a social care worker or registered nurse to work out what care you will need. The visit could be in your own home, in a hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best option for you, the social practitioner will give you information to help you find a home that meets your care requirements.

It is important that you get your nursing needs assessed and determination completed before you go into a care home with nursing so you are clear that you are entitled to Funded Nursing Care (FNC), sometimes known as Registered Nursing Care Contribution (RNCC), see page 60. You can request that this assessment occurs before discharge from hospital from the ward nursing staff, your social care worker (via NHS Continuing Healthcare screening – see page 60), or directly from the FNC Team at the Clinical Commissioning Group (CCG) (see details for Surrey Downs CCG on page 11).

A free service for families looking for the right care home 01483 203 636 customerservices@careseekers.co.uk careseekers.co.uk

THE GRANGE CARE HOME

Care devoted to individual needs The Grange near Woking provides a range of care services.

This boutique care home overlooks the landscaped grounds of Mayford Grange, and further afield, the surrounding countryside. Residents here can enjoy a safe, secure and peaceful retirement setting, making it a home away from home.

Care services include: • Domiciliary care • Residential care • Respite care For more information please contact Rebecca Elliott on 01483 772887.

Mayford Grange, Near Woking, GU22 9AX Tel: 01483 772887 www.thegrange-mayford.co.uk

On admission, the care home with nursing should apply to the CCG so your nursing needs are assessed if this has not already been done.

For further information on finding a suitable care home, call this directory’s independent helpline on 0800 389 2077.

Visit www.carechoices.co.uk for further assistance with your search for care

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Care homes checklist

© 2016 Care Choices Ltd

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff

Personal preferences

What is the minimum number of staff that are available at any time?

Are staff respectful, friendly and polite?

Do staff have formal training?

Are the staff engaging with residents?

Activities Is there an Activities Co-ordinator?

Can you get involved in activities you enjoy?

Does the home organise any outings?

Are residents escorted to appointments?

Do the residents seem entertained?

Does the home have a varied activities schedule?

Life in the home

Is the home too hot/cold? Can you control the heating in your room?

Is the décor to your tastes?

Are there restricted visiting hours?

Is there somewhere you can go to be alone?

Does the home feel welcoming?

Catering Does the menu change regularly?

Can the home cater for any dietary requirements you may have?

Can you eat when you like, even at night?

Can you have food in your room?

Is there a choice of food at mealtimes?

Is alcohol available/allowed if you want it?

Is the home adapted to suit your needs?

Can visitors join you for meals?

Can you bring your own furniture?

Fees

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Do your fees cover all of the services and activities?

Are fees likely to change regularly?

Is there public transport nearby?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Does the home provide any transport?

Can you make/receive calls privately?

Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 61.

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Dementia care Dementia services in Surrey If you are worried about dementia, talk to your GP who, as well as discussing your concerns, will advise on a diagnosis. They may carry out tests themselves or refer you to a Memory Clinic, which provides assessment and treatment for memory related issues in the community. If you have a diagnosis and are concerned, talk to your local Adult Social Care team or contact Alzheimer’s Society to speak to a Dementia Navigator.

Surrey County Council is working with the clinical commissioning groups in Surrey to meet the growing challenge of dementia, and have made a commitment to increase the diagnosis rate so that more people receive a good quality, early diagnosis, allowing for earlier planning, treatment, and care. Each clinical commissioning group area is developing a strategy. The aim of these strategies is to improve dementia services in the area based upon the local population and its needs which may vary across the county.

Dementia care – ‘community opportunities’ We have started to use the term ‘community opportunities’ in place of ‘day care’. This reflects the recent changes we have implemented on how we commission dementia services. These changes are a result of extensive discussions with the voluntary sector, private care sector and people living with dementia and their carers.

We are moving away from block contracts with one or two providers that limit choice and flexibility.

Instead, a variety of providers will offer activities and support to individuals, including carers. This could be, for example, accessing a local sports club, help in accessing arts and culture, help to go shopping, befriending and peer support groups. Traditional day centres and short-term support in residential care still have roles to play in the new service, particularly for those with high needs.

For more information, and to find local services, visit www.surreyinformationpoint.org.uk

Dementia Navigator service The Dementia Navigator service provides specialist support and advice in a personalised way, in order to sustain and improve the quality of life of people living with dementia, their carers and their family.

The navigators (currently provided by Alzheimer’s Society) people with a diagnosis ofPage 1 Southlandssignpost (surrey ed vers)_Layout 1 11/08/2011 08:53

Southlands 7 Linkfield Lane, Southlands, Redhill, Surrey RH1 1JF Tel: 01737 769146 Email: southlandsresthome@hotmail.com Web: www.southlandsresthome.co.uk

Southlands caters for individuals from the age of 60 years old who suffer from mental health problems and dementia.

We provide 24hrs care and have an excellent activities programme that is tailored to each individual’s needs so that they benefit from the optimum therapeutic value of the service we provide.

Kathryn’s House 43-49 Farnham Road, Guildford Surrey, GU2 4JN Tel: 01483 560070 Fax: 01483 560054 Email: info@kathrynshouse.co.uk

Kathryn’s House Residential Care Home provides care with compassion in a safe and homely environment. The home caters for older people, including those with dementia and mental health needs. Situated within easy walking distance of Guildford town centre, bus and rail links. The home has been recently extended and refurbished to include ensuite facilities and a secure decked garden area at the rear.

Tel: 01730 892 081 www.rotherbank.com Rotherbank Farm Lane, Liss Forest GU33 7BJ

• Family run care home for the elderly and people with Dementia • Respite/emergency admissions • Daily activities • Outings in homes transport • Secure home and garden • Agency staff never used • Cinnamon Trust Pet Friendly Care Home of the Year Finalist

Quality Care For The Elderly | Dementia | Long Term | Respite Care In Family Run Home

Visit www.carechoices.co.uk for further assistance with your search for care

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Dementia services in Surrey continued dementia, and their carers, to appropriate services and provide them with information and advice to keep them as healthy and independent as possible in their own homes. This enables people to have choice and control over their lives, health and social care support.

There is now a single point of access for all services provided by Alzheimer’s Society in Surrey: 65 Woodham Lane, Addlestone KT15 3ND Tel: 01932 855582 Email: surrey@alzheimers.org.uk Dementia Friendly Communities Run by Alzheimer’s Society, Dementia Friendly Communities have set about establishing one dementia friendly environment per borough or district. They are working with a variety of stakeholders across Surrey, including schools, gypsy and traveller communities, residential care

homes and churches, to make connections and work towards establishing dementia friendly environments. This may involve staff being trained as Dementia Friends, or the environment being made more dementia friendly, e.g. easily understood signage, colour and pattern of decor. Locations that become dementia friendly will receive a logo to display (in a shop window for example), so that individuals and carers can easily identify them.

Surrey County Council’s approach to supporting people with dementia and their carers is a ‘whole systems’ approach, with local clinical leadership driving the design of local services.

Information on local dementia services can be obtained through Wellbeing Centres or ‘hubs’ (see page 68). These centres offer a professional presence in the form of the Dementia Navigators and, in some venues, peer support groups and day opportunities.

They can also provide opportunities to test telecare equipment to help keep people safe in their homes (see page 13 for more information on telecare).

Rodwell House Nursing Suites

Specialised care for younger people with physical disabilities Relationship Centred Care™

• • •

Younger People 25-65 Care for individuals with complex needs Individually tailored care plans

• • •

Day care available Active social programme Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Full details are available from the manager Tel 01932 853371 • Email enquiries@rodwellhouse.co.uk • www.rodwellhouse.co.uk Rodwell House, Row Town, Addlestone, Surrey KT15 1HH

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Residential dementia care checklist

© 2016 Care Choices Ltd

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 52.

Design

Health

Are there clear signs throughout the home?

Can residents get help with eating and drinking?

Has the home been designed or adapted for people with dementia?

How often does the home review residents’ medication?

Are the home and grounds secure?

Are there prompts outside the residents’ rooms to help people identify

their own?

Is the décor familiar to your loved one?

Choices Do residents get choice in terms of what they wear each day?

Does the home offer help if a resident needs assistance taking medication?

Do GPs visit the home regularly?

Staff Are staff trained to identify when a resident might be unwell?

Are residents encouraged to be independent?

Can residents decide what to do each day?

Can residents have a say in the décor of their room?

Are staff trained to spot when someone

needs to go to the toilet?

Do the staff have any dementia specific

training/experience?

Will your loved one have a member of staff specifically responsible for their care?

Approach to care

Activities Are residents able to join in with household tasks like folding washing?

Are there activities on each day?

Can residents walk around outside on their own?

Are residents sitting in front of the TV or are they active and engaged?

Are there rummage boxes around?

Does the home follow a specific approach to dementia therapy, for example, validation therapy?

Will the home keep you informed about changes to your loved one’s care?

Does the home have a specific approach to end of life care?

Does the home keep up to date with best practice in dementia care?

*See page 61.

Visit www.carechoices.co.uk for further assistance with your search for care

55

Residential dementia care If the time comes when remaining at home is no longer possible, the benefits of a specialist dementia care home may need considering.

Differentiating one care home from another can be difficult, but the quality and quantity of staff training is especially important, along with the turnover of staff, as continuity of relationships in this type of home is critical. Visit the home without an appointment and judge how you are greeted.

The home should be person-centred in its approach to individuals, understanding what triggers challenging behaviour and responding in a supportive and compassionate way. It would also be helpful to check whether the home conducts annual reviews of medication usage with their local GP practices.

Questions to ask of any home registered for someone with dementia can be found in the residential dementia care checklist on page 55.

Other specialist services Support for people with disabilities Surrey Choices provides a range of support services in the community for people (usually aged 18+) with physical, mental or learning disabilities. The objective is to enable independence and help people to live the best life possible, with support.

Surrey Choices is all about helping you and your family to find the best support, care, activities and services for your needs. The company’s flexibility means it changes to suit you – not the other way around – so whatever you do at Surrey Choices will be right for your situation, your needs and your ambitions.

Surrey Choices offers a range of day and community support services throughout Surrey including its new innovative personal assistance service, shared lives service, enhanced home living and support, supported employment, training and skills for independence and a professional social work practice team in addition to the respite/short breaks service.

Services provided include: • rebound therapy; • Tea & Memories; • evening clubs; • a café; • hydrotherapy pool; • sensory rooms; • arts and crafts;

56

• massage, chiropody and foot care; • gym/exercise equipment; • radio/DJ experience; and • summer programme with a wide range of ‘taster’ courses.

Surrey Choices Tel: 01483 806806 • Email: info@surreychoices.com Web: www.surreychoices.com Easy info: www.easyinfoforus.org.uk/latc Other specialist services include Sensory Services

by Sight for Surrey. Their team offers information and advice, as well as providing a complete welfare benefits information and support service to people with a visual impairment, dual sensory loss or from the Deaf and hard of hearing community. It also offers classes in Braille, magnifiers and other reading equipment.

Sensory Services by Sight for Surrey Rentwood, School Lane, Fetcham, Leatherhead KT22 9JX Tel: 01372 377701 Minicom: 01372 361517 Voice Line for Deaf/Hard of Hearing: 01372 869961 SMS text: 07860 026269 Email: info@sensoryservices.org.uk Web: www.sensoryservices.org.uk

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Mental health services If you have concerns about your mental health or require help for someone in your family, you should contact your GP in the first instance, who will advise on the best way to address the issue. This may be dealt with by the primary care services or you may be referred to your local Community Mental Health Recovery Service (CMHRS) which provides a range of services.

needs and a support plan will be established to meet these needs using a supported self-assessment approach. For your social care needs, you will be supported to choose how best to meet these needs and improve your recovery. The majority of services are aimed at supporting people in their own homes but if the assessment deems that you need more support than this, you will be helped to identify a resource that will meet your assessed needs.

The local team will determine your eligibility for services and carry out a comprehensive assessment of your needs. You will be given a statement of your

For further information, visit www.surreycc.gov.uk/adultsocialcare

Community Mental Health Recovery Services contacts Reigate and Banstead Shaws Corner, Blackborough Road, Reigate RH2 7DG Tel: 01737 272301

Elmbridge and Cobham Joseph Palmer Centre, 319a Walton Road, West Molesey KT8 2QG Tel: 0208 873 4300 Epsom and Ewell Farmside, Horton Lane, Epsom KT19 8PB Tel: 01372 204000 Guildford Redwood Centre, Farnham Road Hospital, Guildford GU2 7LX Tel: 01483 443551

Runnymede Lake House, St Peter’s Hospital Site, Guildford Road, Chertsey KT16 0QA Tel: 01932 723392

Waverley Covering Cranleigh, Farnham, Godalming and Haslemere clinics Berkeley House, 11-13 Ockford Road, Godalming GU7 1QU Tel: 01483 528100

Spelthorne The Portacabin, Burges Way, Knowle Green, Staines TW18 1YA Tel: 01932 794848

Woking Bridgewell House, 29 Claremont Avenue, Woking GU22 7SF Tel: 01483 756318

Nurturing Independence Surrey Heath

Mole Valley Clarendon House, 28 West Street, Dorking RH4 1QJ Tel: 01306 502400

Oxted RH8 9LH Tel: 01883 385481

halow supports young people aged 16-35 The Centre, Old Bisley withRidgewood a learning disability in Surrey

Road, Frimley GU16 9QE Tel: 01276 605522 Tandridge Langley House, Church Lane,

Hampshire North East Hampshire, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire GU11 1AY Tel: 01252 335566

Nurturing Independence halow supports young people aged 16-35 with a learning disability in Surrey

Nurturing Independence

• search care providers quickly and easily

halow supports young people aged 16-35 with a learning disability in Surrey. halow offers a range of activites including:

• search by postcode/town and care type • Information on standards halow of care

•

• links the latest inspection • to Building Futures reports • A Reason To Get Up

With so many providers to choose from, where do you start? www.carechoices.co.uk can help you out.

• Parent2Parent • Buddy Service • Supported Living

• extra information, photos Please visit and direct website links halow for hundreds of providers www.halowproject.org.uk • • request a brochure • Building Futures • A Reason To Get Up • checklists to take with you when you visit Please visit

01483 447960 Charity no.1116773

• Parent2Parent • Buddy Service • Supported Living

www.halowproject.org.uk

01483 447960

• Social Activities • Building Futures • A Reason To Get Up

• Parent2Parent • Buddy Service • Supported Living

For more information please call:

01483 447960

E: info@halowproject.org.uk

www.halowproject.org.uk

Charity no.1116773 Visit www.carechoices.co.uk for further assistance with your search for care

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End of life care End of life care is ‘care that helps all those with advanced, progressive, incurable illness (malignant and non-malignant alike) to live as well as possible until they die. It enables the supportive and palliative care needs of both patient and family to be identified and met throughout the last phase of life and into bereavement. It includes management of pain and other symptoms and provision of psychological, social, spiritual and practical support.’

Due to the ageing population, the number of deaths per year in England and Wales is expected to rise by 17% between 2012 and 2030 (Gomes & Higginson 2008). We know that nationally 70% of people would prefer to die at home, yet 51% still die in hospital.

Our aim is to work in partnership to commission end of life care pathways that offer choice, consist of high-quality services, embed best practice and support both patients and care workers, taking account of their physical, psychological, spiritual, cultural and social needs during the end of life and into bereavement.

Our commitment to joint commissioning, focusing firmly on individual needs, ensuring we work in an integrated way with CCGs, service providers and

other partners, and our promoting of friends, family and community, helps ensure we deliver consistent and high-quality care for people, including those approaching the end of life.

Useful websites CSH Surrey Provides a broad range of palliative care services so patients and their carers can feel secure returning home to be supported by a nursing team that provides a high standard of care. www.cshsurrey.co.uk/our-services/serviceadults/end-life-care Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org NHS Choices Provides information and advice for people at the end of life and their carers. www.nhs.uk/planners/end-of-life-care/pages/ end-of-life-care.aspx

Paying for residential care Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone who is thinking about moving to a care home can ask us to carry out an assessment of their needs. This includes people who may have sufficient money to pay for their own care.

We can provide advice and information on many services, including equipment and adaptations, telecare and alarm systems and respite breaks to help you stay in your own home for as long as possible.

If your needs assessment shows that a care home is the best option, we can give you information about the range of homes available to help you decide which care home will suit your needs.

Comprehensive lists of care homes/care homes with

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nursing begin on page 73. You need to choose a home you can afford for however long you may live there. Some people choose an expensive home and then use up all their savings. They may then have to move to a different care home.

If you have capital or savings of more than £23,250 you will have to pay in full for any care services you require. If you have capital and savings of less than £14,250, your contribution will be assessed only on your income and we may meet the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure.

Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

What will you have to pay for your care?

The value of your home is included when assessing capital unless your partner, or a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there.

If, apart from your property, your savings are less than £23,250, and your income is not enough to meet your care home fees, we may help with your care costs for the first twelve weeks. This is called a twelve-week property disregard. After this time, you might be required to pay the full cost of your care, or you may be able to get a deferred payment agreement, see page 60.

To work out how much you might need to contribute towards your care costs, you must ask for an assessment. This will define your care needs and how they will be best met as well as your financial situation.

The homes you consider must be able to meet the needs identified in your assessment.

Your choice of care home will usually be limited to those that accept the local authority’s funding level.

More expensive homes are likely to expect you to arrange a third party to ‘top-up’ the difference, see page 60.

• if you have a private pension, only half will be considered when you are assessed, providing you are paying half to your partner; • if you are moving into a nursing home you may be eligible for NHS Funded Nursing Care – currently £156.25 (see page 60 for more information); • your assessment will be made up of two elements, a care part and a financial one; and • if you are required to pay the full cost of your care, a nursing home will generally be more expensive than a care home offering personal care only.

Consider claiming: • Income Support • Pension Credit Definitely claim: Attendance Allowance, worth either £55.10 or £82.30 per week depending on your care needs, though you will lose this after 28 days if you receive financial help from the council. See page 24 for more information on benefits, including Attendance Allowance.

Remember: • if your partner still lives at home, they will not be means-tested;

Seeking financial advice Adult Social Care encourages everybody to seek unbiased, expert advice from independent financial advisers (IFAs) to help you work out how to pay for long-term care.

IFAs are regulated by the Financial Conduct Authority (FCA) and must follow a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend. Unlike advisers who are tied to particular providers, IFAs can offer advice on products from across the whole market.

It is recommended that you seek advice from IFAs who are accredited by the Society of Later Life

Advisers (SOLLA), which provides financial products and services to the later life market with specialist knowledge of the sector. A list of these IFAs can be found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454.

Alternatively, for free advice on paying for care, planning and debt advice go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0800 138 7777.

Please contact us for information on our contribution to care fees, phone the Adult Social Care Team on 0300 200 1005.

Visit www.carechoices.co.uk for further assistance with your search for care

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Other financial support Some of the figures mentioned here may change over the life of this directory.

Deferred payment agreements If you are eligible, after the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. This is called a deferred payment agreement. You will have to pay set-up and annual costs as part of the scheme and pay interest on any amounts deferred. There may be a limit on how much we will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

a community nurse or a therapist, as well as personal care to help you at home, like having a bath or dressing. If you live in a care home or care home with nursing, the NHS may pay for the full cost of your support.

Eligibility for NHS Continuing Healthcare is very strict – contact Adult Social Care for more information.

Running out of money If your capital is likely to reduce to £23,250, you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and you may be eligible for financial assistance.

NHS Funded Nursing Care Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Funded Nursing Care (currently £156.25 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. Please note: this figure is subject to change.

If the home you have chosen charges more than the contribution offered by us and we are contributing towards your care costs, you must find someone to help pay the difference – a ‘top-up’ payment.

Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home.

NHS Continuing Healthcare As explained on page 11, you can receive continuing healthcare services in any setting if your needs demonstrate a primary health need. If you are eligible, the NHS will pay if you need healthcare from

Understanding your rights before arranging care is essential. There are a number of financial products and specialist companies who may be able to help.

It is important to seek advice before committing yourself.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT THEDOESN’T CARE OPTIONS? WHAT ARE IF MUM AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IFNEW MUM DOESN’T AGREE?WWW.CARESELECT.CO.UK VISIT THE CARE SELECT WEBSITE VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 This Directory’s helpline 0800 389 2077 – assistance with finding care and support 60

Essential information Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff;

Experts by Experience; people who use services; and carers.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. The CQC has also started rating services as: Outstanding, Good, Requires Improvement and Inadequate.

When considering a care service, it’s always a good idea to check its inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Safeguarding adults at risk Living a life that is free from harm and abuse is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of communities that are fair, compassionate and caring.

or experience of abuse or neglect.

An adult at risk is defined as:

• has mental health needs, including dementia or a personality disorder;

• a person aged 18 years or over, who has needs for care and support (whether or not the local authority is meeting any of those needs); and

An adult at risk may therefore be a person who: • is elderly and frail due to ill health, physical disability or cognitive impairment; • has a learning disability; • has a physical disability and/or a sensory impairment;

• has a long-term illness/condition; • misuses substances or alcohol; or

and

• is a carer, such as a family member/friend, who provides personal assistance and care to adults and is subject to harm.

• as a result of those care and support needs, is unable to protect themselves from either the risk

The Oxford English Dictionary defines harm as ‘damage or injury that is caused by a person or an

• is experiencing, or is at risk of abuse or neglect;

Visit www.carechoices.co.uk for further assistance with your search for care

61

Safeguarding adults at risk continued event’. Harm may consist of a single act or repeated acts. It may be physical, verbal or psychological, it may be an act of neglect or omission to act, or it may occur where an adult at risk is persuaded to enter into a financial or sexual transaction to which he or she has not consented, or cannot consent.

Harm towards adults at risk can occur in any setting or any situation and can be a complex area of work.

Harm may occur in domestic, institutional and public settings.

The harming of adults at risk occurs in all cultures, all religions and all levels of society.

Who might be causing the harm?

The person who is responsible for the harm is often well known to the person being harmed and could be: • a carer; • a volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or

• someone who deliberately exploits adults at risk who are vulnerable people.

We work with partner agencies in Surrey to safeguard vulnerable adults against abuse and to raise awareness throughout the community to help prevent further abuse.

What to do if you suspect abuse or neglect If you suspect abuse or neglect you need to report it.

In an emergency call 999.

Otherwise, please report it to the Surrey Multi Agency Safeguarding Hub (MASH) Tel: 0300 470 9100 (9am to 5pm Monday to Friday) Email: mash@surreycc.gov.uk Secure email: mash@surreycc.gcsx.gov.uk Out of hours Emergency Duty Team: 01483 517898 If you have concerns about the standards or application of regulations in a care home, you should contact: The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk

Comments, compliments or complaints All care providers need to know how well they are doing. Your feedback is very important to them.

They want to know whether their services meet your needs and are being delivered effectively.

They welcome your comments, compliments and complaints so that they can serve you better.

If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to a member of staff or the service’s manager.

The problem may be resolved quite easily through a conversation.

Making a complaint should be easy to do. Care services must have an easy-to-use complaints

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procedure that they can share with you. You should be able to make complaints verbally (in person or by phone) or in writing, through a letter or an email.

Alternatively, you may just want to make comments and suggestions about how things are done, or you may wish to compliment the staff you deal with. The service should be able to help you make comments or compliments, as well as complaints.

You should feel able to complain about any aspect of your care, whether it’s provided in your own home or in a care home. For example, you may

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Comments, compliments or complaints continued want to complain about the way you are treated by a staff member or the quality of the food that you are served.

You can request a form from the Adult Social Care helpline by phoning 0300 200 1005 and then post it to the team that provides you with a service.

If you do not wish to contact the service’s staff, or talking to the manager does not resolve your concerns, you can contact the registered owners of the service. They have a duty to respond to your complaints.

If your adult social care services are provided by a private company rather than with the assistance of Surrey County Council, you can contact the Local Government Ombudsman, who will be able to give you advice on making a complaint.

If Surrey County Council has arranged, funded or contributed to the funding of your care, you can also contact the Adult Social Care Directorate.

Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: advice@lgo.org.uk Web: www.lgo.org.uk

Adult Social Care Customer Relations Team Surrey County Council, Millmead House, Millmead, Guildford, Surrey GU2 4BB Tel: 01483 518300 Email: asc.customerrelations@surreycc.gov.uk You can also complete an online feedback form at www.surreycc.gov.uk/contact-us/feedback-form

Out of county care You may wish to choose a care home outside of Surrey, for example to be closer to family or friends.

If you are eligible for funding from us towards the cost of your care home place, we will contract with the care home you choose. We must be satisfied that the care home is suitable for your assessed needs, so it is important to seek our advice before making a final decision. Subject to this we will normally contribute an amount equivalent to the amount which the local authority in which the care home is

located would normally contribute.

If you will be fully funding the cost of the care yourself, you have the freedom to choose whichever home you wish. However, you may still wish to seek further advice about which home to choose – details of organisations that can offer advice are listed on pages 66-69. If, at some point in the future you become eligible for state funding, you will need to contact the local authority in which your care home is located, as you will no longer be a resident of Surrey.

Visit www.carechoices.co.uk for further assistance with your search for care

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Further help How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney.

Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

Surrey Care Association Ltd Supporting social care providers across Surrey Surrey Care Association (SCA) provides support and information to all providers of adult social care services in Surrey, including residential and nursing care homes, learning disability providers, domiciliary care agencies, supported living and housing providers. Elected Board Directors provide a network for providers to work together and act as an important communication and information link for providers of services in the county of Surrey and neighbouring areas.

SCA is a not-for-profit limited company established in September 2005. It is a subscriber organisation and is fully independent working for its members.

Chairman David Holmes, owner of a group of

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services for people with a learning disability, said: ‘with changes taking place in the care industry and in regulation, representative bodies have never been more important. We hold two conferences, produce a regular newsletter, a weekly news bulletin, monthly sector news, a detailed monthly CQC report and have regular network meetings for our providers. Our website www.surreycare.org.uk provides up-to-date information. We provide advice, support but also have a key influence and representational role at local and increasingly national level. Our services have been developed to respond to our subscriber needs.’

SCA has developed its role with local clinical commissioning groups across Surrey, providing further opportunities for providers to work with health colleagues. We continue to work closely with Surrey County Council.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Surrey Care Association Ltd continued Our website www.surreycare.org.uk has recently been re-launched and provides a wealth of information for families and those seeking care. It complements the information in this Care Choices directory for those looking for care services and also provides a useful resource for providers to advertise jobs and to find local suppliers.

SCA also hosts an annual Awards Ceremony to celebrate achievements of care services, at team and individual level, recognising the outstanding work of people working in social care; to nominate or for more information please email sca@surreycare.org.uk Erica Lockhart, Chief Executive of SCA Ltd said: ‘We encourage all our Surrey providers and those providers on our borders to join as a subscriber and

then to get involved in our network meetings and keep abreast of developments via our newsletter and website. We provide a joined-up service to access help and information for all our subscribers.’

Enquiries can be made to: Erica Lockhart Chief Executive Surrey Care Association Ltd, Leatherhead Enterprise Centre, Randalls Way, Leatherhead, Surrey KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk Web: www.surreycare.org.uk and www.surreycare.co.uk

Advocates can help Advocacy services help people to say what they want, secure their rights, represent their interests and obtain services they need.

Advocates and advocacy schemes work in partnership with the people they support and take their side. The advocate acts on the instruction of the person concerned who must therefore have the mental capacity to instruct. It is a free service to all people living in Surrey from the age of 16.

There are also specific advocacy services:

Independent Mental Health Advocates and Independent Mental Capacity Advocates.

For further information on the range of advocacy services available in Surrey, contact the lead provider for advocacy services.

Surrey Disabled People’s Partnership Tel/Text: 0300 030 7333 (local rate call) Email: advocacy@sdpp.org.uk Web: www.sdpp.org.uk

Tell Us Once Losing a loved one is hard enough without the stress of paperwork and telephone calls to make. Tell Us Once is a service to make it easier for families to notify government authorities about the changes in their circumstances.

When you make an appointment to register a death in Surrey, the new service will be offered to you by the Surrey registration service at your death registration appointment, and it will mean that you can just tell us once and we will notify the

organisations that participate in the service.

The contact number to book your death registration appointment is 0300 200 1002, and lines are open 8.00am to 6.00pm Monday to Friday.

More information can be found on the Surrey County Council website at www.surreycc.gov.uk/ people-and-community/birth-death-marriageand-civil-partnerships/death/tell-us-once

Visit www.carechoices.co.uk for further assistance with your search for care

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Useful contacts Useful local contacts Action for Carers Surrey Raising awareness of carers’ needs across Surrey.

Tel: 01483 302748 Email: info@actionforcarers.org.uk Web: www.actionforcarers.org.uk Action Surrey Help to reduce your energy bills.

Tel: 0800 783 2503 Email: info@actionsurrey.org Web: www.actionsurrey.org Advocacy Services Tel: 0300 030 7333 Text: 07561 392818 Email: advocacy@sdpp.org.uk Web: www.advocacyinsurrey.org.uk

Citizens Advice Surrey Provides free confidential advice to residents in Surrey.

Web: www.citizensadvicesurrey.org.uk Dementia Friendly Surrey Web: www.dementiafriendly surrey.org.uk deafPlus Tel: 0207 790 6147 Email: info@deafplus.org Web: www.deafplus.org

Financial Conduct Authority (FCA) Independent financial regulator for businesses in the UK. Consumer Helpline: 0800 111 6768 Age UK Surrey or 0300 500 8082 Information and practical advice to Email: help older people enjoy later life. consumer.queries@fca.org.uk Rex House, William Road, Web: www.the-fca.org.uk Guildford GU1 4QZ Tel: 01483 503414 Healthwatch Surrey Web: www.ageuk.org.uk/surrey Gives people a voice to improve and shape services and help them For local Age UK and Age Concern get the best out of health and offices in Surrey, visit social care services. www.surreyinformationpoint.

Tel: 0303 303 0023 org.uk Text Relay: 18001 0303 303 0023 Text: 07592 787533 Alzheimer’s Society Email: enquiries@healthwatch Provides information and support surrey.co.uk to anyone affected by dementia.

Web: Tel: 0300 222 11 22 www.healthwatchsurrey.co.uk Web: www.alzheimers.org.uk Blue Badge Scheme Tel: 0300 200 1003 Text: 07527 182861 Minicom: 0208 541 9698 Lines open Monday to Friday 8am to 6pm Web: www.surreycc.gov.uk/ contact-us/blue-badge

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Health and Wellbeing Surrey Information for Surrey residents to promote health and wellbeing.

Web: www.healthysurrey.org.uk KAG Advocacy Independent Mental Capacity Advocates and Non-Instructed

Care Act Advocates - West Surrey.

They provide independent advocacy support to people who find it difficult to be heard or speak out for themselves.

Web: www.kagadvocacy.org.uk Tel: 0208 549 1028 Email: rights@kag.org.uk Local Pension Service Help and advice on your pension.

Tel: 0845 606 0265 Web: www.gov.uk/browse/ working/state-pension

Mental Health Advocacy North West Surrey All inpatient units and community services.

Tel: 0845 643 6317 or 01932 723759 Email: wsadvocacy@matrixsdt.com Independent Hospitals Advocacy Susan Dickson Sites covered: Alpha Hospitals (Knaphill) Priory Hospitals (Farmfield and Sturt House) Tel: 07717 841290 Email: susan@matrixsdt.com South West Surrey All inpatient units and community services.

Tel: 0845 643 6317 Email: wsadvocacy@matrixsdt.com Mental Health Crisis Helpline Open 5pm to 9am Monday to Friday and 24 hours a day at weekends including bank holidays.

Tel: 0300 456 8342

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Useful local contacts continued Text: 07717 989024 Web: www.sabp.nhs.uk/advice/ crisis-help/index_html One Stop Surrey Tel: 0300 200 1005 Text: 07527 182861 Email: onestopsurrey@surreycc. gov.uk Web: www.surreycc.gov.uk/ onestopsurrey Patient Advice and Liaison Service (PALS) Provides advice and support to help resolve any concerns you may have about NHS services.

Tel: 01372 216203, Monday to Friday, 9am to 5pm Email: pals@sabp.nhs.uk Web: www.sabp.nhs.uk/contact/PALS Patient Transport Service Provides a non-emergency booking service and general enquiries around transport options for eligible patients living in Surrey, or who are registered with a Surrey GP. Tel 0300 200 1067, Monday to Friday, 8am to 6pm not including bank holidays.

Safeguarding Adults If you suspect abuse or neglect you need to report it. In an emergency call 999. Otherwise, please report it to the Surrey Multi Agency Safeguarding Hub (MASH)

Tel: 0300 470 9100 (9am to 5pm Monday to Friday) Email: mash@surreycc.gov.uk Secure email: mash@surreycc.gcsx.gov.uk Out of hours Emergency Duty Team: 01483 517898 Sensory Services by Sight for Surrey The largest charitable organisation in Surrey working with people who are visually impaired, deaf, hard of hearing or who have combined sight and hearing impairments.

Tel: 01372 377 701 Voice Line for deaf/hard of hearing: 01372 869961 Text: 07860 026269 Email: info@sensoryservices.org.uk Web: www.sensoryservices.org.uk Society of Later Life Advisers (SOLLA) Telephone: 0333 2020 454 Email: admin@societyoflater lifeadvisers.co.uk Web: www.societyoflaterlife advisers.co.uk Surrey Choices Tel: 01483 806806 Text: 07860 026932 Email: info@surreychoices.com Web: www.surreychoices.com Easy Info: www.easyinfoforus.org.uk/latc Surrey Disability Register (SDR) To register a disability in Surrey

contact SDR. Tel: 0300 200 1005, Monday to Friday 8am to 6pm Text: 07527 182861 Email: sdr@surreycc.gov.uk Surrey and Borders Partnership NHS Foundation Trust (mental health trust) Tel: 0300 555 5222 Text: 0208 964 6326 Web: www.sabp.nhs.uk Surrey Care Association Tel: 01372 825116 Web: www.surreycare.co.uk Surrey Coalition of Disabled People Tel: 01483 456558 Text: 07780 933053 Web: www.surreycoalition.org.uk Surrey County Council Adult Social Care helpline – for information and signposting.

Tel: 0300 200 1005 Text: 07527 182861 Email: contactcentre.adults@ surreycc.gov.uk Web: www.surreycc.gov.uk Out of hours (5.00pm to 9.00am) for emergencies: Tel: 01483 517898 Email: edt.ssd@surreycc.gov.uk Surrey Fire and Rescue Service Provides free Home Fire Safety visits.

Tel: 0800 085 0767

Visit www.carechoices.co.uk for further assistance with your search for care

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Social care, community support and health contacts Mental Health ‘Community Connections’ Services Provide community-based opportunities and services for people with mental health needs to promote mental wellbeing. Includes self-help groups, access to training and volunteering opportunities, social and leisure activities.

Thursday 10am to 4pm Text: 07812 101752 Text Relay: 18001 01932 231918 Email: info@wwag.org.uk Web: www.wwag.org.uk

Surrey Disabled People’s Partnership An independent organisation, run by disabled people.

CornerHouse 51 Commercial Way, 2 Courtney Road, Woking GU21 5HQ Woking GU21 6HN Tel: 01483 757461 Tel: 01483 750973 Text: 07902 426961 Text: 07561 392818 Email: Web: www.sdpp.org.uk info@cornerhousewoking.org.uk Surrey Independent Living Web: www.cornerhousewoking.org.uk Council (SILC) Astolat, Coniers Way, Mary Frances Trust Burpham, Guildford GU4 7HL 23 The Crescent, Tel: 01483 458111 Leatherhead KT22 8DY Text: 07919 418099 Tel: 01372 375400 Email: admin@surreyilc.org.uk Text: 07929 024722 Web: www.surreyilc.org.uk Email: info@maryfrancestrust.org.uk Web: www.maryfrancestrust.org.uk

Richmond Fellowship 3rd Floor Rawlinson House, 9 London Road, Redhill RH1 1LY Tel: 01737 771282 Text: 07770 890245 Email: redhillcc@richmond fellowship.org.uk Web: www.richmondfellowship. org.uk Southern Addictions Advisory Service (SAdAS) The Welcome Project Tel: 01483 590150 Text: 07909 631623 Email: welcomeproject@ catalystsupport.org.uk Web: www.welcomeproject surrey.co.uk Wellness With A Goal (WWAG) 4A Church Street, Walton-On-Thames KT12 2QS Tel: 01932 231918 Monday to

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people stay independent.

Web: www.thesurreyhubs.org.uk Addlestone* Email: info@hubaddlestone.org.uk Camberley* Email: info@hubmobile.org.uk Dorking* Tel: 07805 081204 Text: 07704 288772 Email: info@thehubdorking.org.uk Epsom Tel: 01372 744479 Text: 07704 288772 Email: thehubepsom.org.uk Godalming Tel: 01483 410390 Text: 07847 752459 Email: info@hubgodalming.org.uk Redhill Tel: 01737 390200 Text: 07704 288772 Email: info@thehubredhill.org.uk

Surrey Information Point An online directory of information, services and activities to support adults to live independently.

Web: www. surreyinformation point.org.uk

Staines Tel: 01784 458200 Text: 07519 861452 Email: info@hubstaines.org.uk

Surrey Minority Ethnic Forum Community and voluntary groups from Black, Asian and Minority Ethnic backgrounds. Access information and resources to support the work in Surrey, sharing best practice, voicing concerns and influencing services and policies.

Tel: 01483 566072 Email: smef@surreyca.org.uk Web: www.smef.org.uk

Woking Tel: 01483 747400 Text: 07561 392818 Email: info@hubwoking.org.uk

Surrey Telecare For information about the telecare services available in Surrey.

Web: www.surreytelecare.com The Hubs Local centres providing information about care and support to help

Walton* Text: 07704 288772 Email: info@thehubwalton.org.uk

Your Sanctuary helpline Domestic abuse support line.

Tel: 01483 776822 Email: info@yoursanctuary.co.uk Web: www.yoursanctuary.org.uk Wellbeing Centres Search Surrey Information Point for your local Wellbeing Centre at www.surreyinformationpoint. org.uk Tel: 0300 200 1005 Text: 07527 182861 * offers a mobile service

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Useful national contacts Association of Charity Officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need.

Tel: 0207 255 4480 Email: nfo@aco.uk.net Web: www.aco.uk.net Care Choices helpline For independent, free information and help on care and support for adults in England.

Tel: 0800 389 2077 Web: www.carechoices.co.uk Care Quality Commission,The National regulator of care and support services.

Citygate, Gallowgate, Newcastle upon Tyne NE1 4WH Tel: 03000 616161 Web: www.cqc.org.uk Carers Direct Information and advice for carers.

Web: www.nhs.uk/carersdirect Carers Trust The largest provider of carers’ support services in the UK. Tel: 0844 800 4361 Email: support@carers.org Web: www.carers.org

Elderly Accommodation Counsel Free information and advice on housing and care services for older people.

FirstStop advice line: 0800 377 7070 Email: info@firststopadvice.org.uk Web: www.housingcare.org Friends of the Elderly A charity supporting older people with a range of practical needs.

Tel: 0207 730 8263 Email: enquiries@fote.org.uk Web: www.fote.org.uk Mencap The voice of learning disability with more than 500 affiliated groups.

Tel: 0808 808 1111 Lines are open 9am to 5pm, Monday to Friday Web: www.mencap.org.uk National Activity Providers Association (NAPA) Promotes the importance of activities for older people.

Tel: 0207 078 9375 Email: info@napa-activities.co.uk Web: www.napa-activities.com

care and support website, giving information about health and social care choices.

Web: www.nhs.uk The Stroke Association Provides a number of vital support services across the country to help those affected by stroke, helping them regain their lives.

Tel: 0303 303 3100 Web: www.stroke.org.uk Voiceability Tel: 01223 555800 Email: info@voiceability.org Web: www.voiceability.org United Kingdom Homecare Association Ltd (UKHCA) The professional association of homecare providers from the independent, voluntary, not-forprofit and statutory sectors.

Helpline: 0208 661 8188 Web: www.ukhca.co.uk

National Council for Palliative Care (NCPC) Carers UK Umbrella organisation for palliative The voice of carers and the only care. Leads the Dying Matters carer-led organisation working for coalition which raises public all carers. awareness of talking openly about Tel: 0808 808 7777 end of life.

Email: advice@carersuk.org Hospice House, Web: www.carersuk.org 34-44 Britannia Street, London WC1X 9JG Independent Age Tel: 020 7697 1520 Advice and help for older people.

Email: enquiries@ncpc.org.uk National advice line: 0800 319 6789 Web: www.ncpc.org.uk Email: advice@independentage.org NHS Choices Web: www.independentage.org The country’s biggest health and Visit www.carechoices.co.uk for further assistance with your search for care

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What matters to you, matters to us

Looking for quality care in Surrey?

Belmont House

75 Worcester Road, Sutton, Surrey SM2 6ND

nursing, dementia and residential care.

Coppice Lea

Bletchingley Road, Merstham, Surrey RH1 3QN nursing, dementia and residential care.

Cranmer Court

Farleigh Common, Warlingham, Surrey CR6 9PE nursing, dementia and residential care.

Knowle Park

Knowle Lane, Cranleigh, Surrey GU6 8JL

nursing, dementia and residential care.

Moorlands

Macdonald Road, Lightwater, Surrey GU18 5US nursing and residential care.

Galsworthy House

177 Kingston Hill, Kingston Upon Thames, Surrey KT2 7LX nursing, dementia and residential care.

Coxhill Manor

Station Road, Chobham, Woking, Surrey GU24 8AU nursing, dementia and residential care.

Garth House

Tower Hill Road, Dorking, Surrey RH4 2AY

nursing, dementia and residential care.

Horsell Lodge

Kettlewell Hill, Woking, Surrey GU21 4JA dementia and residential care.

0808 223 5356

carechoices@caringhomes.org caringhomes.org/carechoices

Kettlewell House

Nursing Home & Care Suites Relationship Centred Care TM

A home for life for those in need of dementia care

At Kettlewell House, we aim to provide a warm and friendly home environment, where relationships are the heart of everything we do.

Care Suites with Lounge Area and Kitchenette These are much more spacious than nursing home bedrooms and are specially designed so that friends and families can socialise with the residents in comfort and privacy.

Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere, and have specialist dementia care training.

Activities Programme As part of our Relationship Centred Care ethos, we work with residents and their families to document their life stories. This forms the base for a tailored programme of activities and stimulation.

Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Family owned by Ernie and Dr Karen Graham (a practicing GP) Full details are available from the manager Tel: 01483 221900 • Email enquiries@kettlewellhouse.co.uk • www.kettlewellhouse.co.uk Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

North West Surrey North West Surrey care homes AMIS AVENUE, 55 New Haw KT15 3ET Tel: 01932 350929

Surrey County Council Care Home

D PD LDA SI

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GABLES CARE HOME Pembroke Road, Woking GU22 7DY Tel: 01483 828792

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BAROSSA ROAD, 25 (ROYAL MENCAP SOCIETY) Camberley GU15 4JE Tel: 01276 66047 LDA

GLEBE COTTAGE Sandhills Lane, Virginia Water GU25 4DS Tel: 01344 844144

LDA

BEAUFORT HOUSE Chobham Road, Knaphill, Woking GU21 2TD Tel: 01483 475536 OP PD LDA MH YA

GREEN LANE 122 Green Lane, Addlestone KT15 2TE Tel: 01932 857485

MH

BEECH TREES 1a Kirby Road, Horsell, Woking GU21 4RJ Tel: 01483 755911

GREYS RESIDENTIAL HOME Hook Heath Road, Woking GU22 0JQ Tel: 01483 771523

OP

LDA

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GUILDFORD ROAD, 330 (LIVING AMBITIOUS LTD) Bisley, Woking GU24 9AD OP LDA YA Tel: 01483 799261

CAMBERLEY COTTAGE 1 Coolarne Rise, Camberley GU15 1NA Tel: 01276 686898 PD LDA SI YA

GUILDFORD ROAD, 330A (LIVING AMBITIOUS LTD) Bisley, Woking GU24 9AD OP LDA YA Tel: 01483 799261

CAMBRIDGE HOUSE 141 Gordon Avenue, Camberley GU15 2NR Tel: 01276 691035 OP D MH

HAVEN HOUSE RESIDENTIAL CARE HOME Limecroft Road, Knaphill, Woking GU21 2TH OP MH Tel: 01483 489197

CHERRYDALE Springfield Road, Camberley GU15 1AE Tel: 01276 682585

HEATHSIDE Coley Avenue, Woking GU22 7BT Tel: 01483 765046

BIRCHLANDS Barley Mow Road, Englefield Green TW20 0NP Tel: 01784 435153

OP D

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CHESTNUTS, THE 42-44 Chertsey Road, West Byfleet KT14 7AN Tel: 01932 336200 OP D PD LDA MH SI YA AD

HIGH STREET, 31 (QUEST HAVEN LTD) Horsell Village, Woking GU21 4UR Tel: 01483 757995

CHURCH FARM BUNGALOW Guildford Road, Ottershaw KT16 0PL Tel: 01932 873082

HILL VIEW CARE HOME 5 Essex Close, Frimley, Camberley GU16 9FH OP D LDA MH SI YA Tel: 01252 838199

COMBE HOUSE Castle Road, Horsell, Woking GU21 4ET Tel: 01483 755997 ELMBANK RESIDENTIAL CARE HOME 27 Woodham Road, Woking GU21 4EN Tel: 01483 765984

PD LDA

LDA

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ELMFIELD HOUSE Church Lane, Bisley, Woking GU24 9ED Tel: 01483 489522 OP D PD MH SI

HILLSIDE RESOURCE CENTRE Portesbery Road, Camberley GU15 3SZ Tel: 01932 794614 HORSELL LODGE Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 760706 Advert page 70 & 71 HOWARDS RESIDENTIAL HOME 24 Rowtown, Addlestone KT15 1EY Tel: 01932 856665

LDA MH

LDA

OP D MH

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

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St Augustine’s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus

• 52 single rooms, fully furnished, of which 10 have en suite facilities • Central heating • Call system • Visiting chiropodist & hairdresser • Activities, keep fit & craft • Large beautiful gardens • Lifts Full freedom of worship is encouraged and Mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR

Telephone: (01932) 842254 Email: manager@hsc-uk.org

WHAT ARE THE CARE OPTIONS? WHAT ARE ITHE CARE OPTIONS? HOW WILL KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 0800 389 2077

Rodwell House

Nursing Home & Care Suites Relationship Centred Care™ A home for life for those in need of nursing care

At Rodwell House we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do.

Separate social groups for older people with physical frailty and dementia We also have a specialised area for younger people with physical disability 24 hour Nursing Care within a home from home Our spacious nursing care suites are fully equipped with specialist equipment and all have en-suite shower rooms, dining space and a kitchenette

Thriving social and recreational activities Residents also benefit from on-site hairdressing salon, sensory bathrooms and extensive landscaped gardens Our family-friendly community Our open door policy means relatives and friends are welcome to visit any time and our children’s play area will keep even the youngest family members occupied during their visits

Family owned by Ernie and Dr Karen Graham (a practising GP) Full details are available from the manager Tel 01932 853371 • Email enquiries@rodwellhouse.co.uk • www.rodwellhouse.co.uk Rodwell House, Row Town, Addlestone, Surrey KT15 1HH

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

North West Surrey care homes continued

Surrey County Council Care Home

INGLEWOOD HOUSE 56 Middle Gordon Road, Camberley GU15 2HT Tel: 01276 64776

LDA

JUBILEE ROAD, 42 (DIMENSIONS) Mytchett, Camberley GU16 6BE Tel: 0300 303 9032

LDA

JUTLAND PLACE, 9-10 (ROYAL MENCAP SOCIETY) Egham TW20 8ET Tel: 01784 436647

LDA

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SHEERWATER HOUSE Sheerwater Road, Woodham, Addlestone KT15 3QL Tel: 01932 349959

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SNOWDON 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936

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ST AUGUSTINE’S CARE HOME Simplemarsh Road, Addlestone KT15 1QR Tel: 01932 842254 Advert page 74

OP D

KINGSLEIGH Kingfield Road, Woking GU22 9EQ OP D PD LDA MH Tel: 01483 740750

STIPERSTONES Clappers Lane, Chobham GU24 8DD Tel: 01276 858440

LAKEVIEW CARE HOME Lightwater Road, Lightwater GU18 5XQ OP D PD SI YA Tel: 01276 480430

STOKEFIELD CARE HOME The Mount, St John’s Hill Road, Woking GU21 7RG Tel: 01483 761779

PALMER CRESCENT 1 Palmer Crescent, Ottershaw KT16 0HE Tel: 01932 874478 PINEHURST RESOURCE CENTRE 141 Park Road, Camberley GU15 2LL Tel: 01276 686778

LDA

LDA

OP PD YA

SUNRISE OPERATIONS V.W LTD Christchurch Road, Virginia Water GU25 4BE Tel: 01344 843777

OP D

TALL TREES Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446

LDA

UPALONG RESIDENTIAL HOME 16 Castle Road, Camberley GU15 2DS Tel: 01276 31356

OP D

RANCH, THE Well Path, Well Lane, Horsell, Woking GU21 4PJ LDA MH Tel: 01483 855952

WEST HALL Parvis Road, West Byfleet KT14 6EY Tel: 01932 338000

OP D

RED HOUSES 563-565 Stroude Road, Virginia Water GU25 4BQ LDA Tel: 01344 845240

WESTLANDS West Hill Road, Woking GU22 7UL Tel: 01483 761067

RIDGEWOOD DRIVE, 1 (DIMENSIONS) Frimley, Camberley GU16 9QF Tel: 01276 626680

WEY VIEW Byfleet Road, New Haw, Addlestone KT15 3JZ LDA YA Tel: 0203 195 3569

PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME Stafford Lake, Knaphill, Woking GU21 2SJ Tel: 01483 488917 Advert page 78

ROSEMERE Brookfield Close, Ottershaw KT16 0JL Tel: 01932 872361 SANDALWOOD 81 Almners Road, Lyne KT16 0BH Tel: 01932 568623

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WHITEBOURNE Burleigh Road, Frimley GU16 7EP Tel: 01276 20723

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WOKING HOMES Oriental Road, Woking GU22 7BE Tel: 01483 763558

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75

Abbey Chase Nursing Home

www.abbeychase.co.uk

Our aim is to create a friendly family atmosphere between staff and residents and to ensure that all of our guests are very happy, comfortable and content in their retirement.

Set in 10 acres of beautiful grounds Beautiful views of the riverside grounds and paddocks Within walking distance of Chertsey town centre Orchards and moorings on the Abbey River First class, spacious accommodation Outdoor or indoor leisure activities l

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IIP Gold Award

Tel: 01932 568090

Email us at: info@abbeychase.co.uk

Kingsbury Court Care Home 5 Star Luxury Care Home

SERVICES OFFERED INCLUDE; • Residential and Dementia Care • Nursing care and support • Respite and day care • Step down/recovery service

Call in for a viewing or a coffee and a chat and meet the team.

Guildford Road, Bisley, Surrey GU24 9AB Tel: 01483 494186 kingsbury.court@mmcg.co.uk

WHAT ARE THE CARE OPTIONS? WHAT ARE ITHE CARE OPTIONS? HOW WILL KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 0800 389 2077

Nursing

Residential

Dementia

Pax Hill Care Home A home that provides the highest level of care, stunning accommodation with beautiful views and excellent facilities.

■ 24-hour care and registered nurses ■ Luxury bedrooms with en-suite wet rooms ■ Personalised activity programmes ■ Separate care environments and a continuity of care for changing needs ■ Great food and choices ■ Respite care from a few days to a few weeks ■ Visiting chiropodist, hairdresser, dentist and physiotherapist ■ Excellent medical care with weekly visits from GP

01420 525882 | www.paxhill.co.uk Bentley, Farnham, Surrey GU10 5NG

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

North West Surrey care homes with nursing ABBEY CHASE NURSING HOME Bridge Road, Chertsey KT16 8JW Tel: 01932 568090 Advert page 76

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Advertisers are highlighted

FERMOYLE HOUSE NURSING HOME 121-125 Church Road, Addlestone KT15 1SH Tel: 01932 849023

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AVENS COURT NURSING HOME Broomcroft Drive, Pyrford, Woking GU22 8NS OP D PD MH SI Tel: 01932 346237

GRANGE, THE High Street, Old Woking GU22 8LB Tel: 01483 757572

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BAGSHOT PARK CARE CENTRE 28-32 London Road, Bagshot GU19 5HN Tel: 01276 450800 Advert inside front cover OP PD LDA MH SI YA AD

GRANGE NURSING HOME, THE 22 Grange Road, New Haw, Addlestone KT15 3RQ Tel: 01932 344940

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BEAUMONT LODGE NURSING HOME 19-21 Heatherley Road, Camberley GU15 3LX OP D SI Tel: 01276 23758

GRANGE RETIREMENT HOME, THE Ruxbury Road, St Ann’s Hill, Chertsey KT16 9EP OP D PD SI Tel: 01932 562361

BERNARD SUNLEY NURSING AND DEMENTIA CARE HOME, THE College Road, Maybury, Woking GU22 8BT OP D Tel: 01483 764300 Advert page 81

HOLLY LODGE NURSING HOME St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 833080

BROOK HOUSE 2 Brookfield Close, Ottershaw, Chertsey KT16 0JL OP D PD LDA MH SI YA Tel: 0300 555 5222

KETTLEWELL HOUSE NURSING HOME Kettlewell Hill, Chobham Road, Woking GU21 4HX Advert page 72 OP D PD MH SI YA AD Tel: 01483 221900

CAMBERLEY MANOR 130 Deepcut Bridge Road, Deepcut, Camberley GU16 6SJ Tel: 01276 820125

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CEDAR LODGE NURSING HOME St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 837019 COLLINGWOOD GRANGE CARE HOME Portsmouth Road, Camberley GU15 1LD Tel: 01276 819550 Advert page 82 CORRINA LODGE 79 The Avenue, Camberley GU15 3NQ Tel: 01276 862830 Advert page 90

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KINGS LODGE CARE CENTRE The Pavillions, Byfleet, West Byfleet KT14 7BQ Tel: 01932 358700 Advert inside front cover OP D SI KINGSBURY COURT Guildford Road, Bisley, Woking GU24 9AB OP D PD SI YA Tel: 01483 494186 Advert page 76 KINGSMEAD HOUSE CARE HOME 156 Mytchett Road, Mytchett, Camberley GU16 6AE OP PD MH SI YA Tel: 01252 549339 MERLEWOOD Hollow Lane, Callow Hill, Virginia Water GU25 4LR OP Tel: 01344 845314

COXHILL MANOR NURSING AND RESIDENTIAL HOME Station Road, Chobham, Woking GU24 8AU OP D Tel: 01276 858926 Advert page 70 & 71

MOORLANDS NURSING HOME Macdonald Road, Lightwater GU18 5US Tel: 01276 473140 Advert page 70 & 71

CRANN MOR NURSING HOME 151 Old Woking Road, Woking GU22 8PD Tel: 01932 344090

OAKCROFT HOUSE CARE HOME Oakcroft Road, West Byfleet KT14 6JG Tel: 01932 809870 Advert page 82

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77

North West Surrey care homes with nursing continued PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME Stafford Lake, Knaphill, Woking GU21 2SJ Tel: 01483 488917 Advert page 78

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RODWELL HOUSE Brox Lane, Rowtown, Addlestone KT15 1HH Tel: 01932 853371 Advert page 54 & 74 OP D PD YA

Advertisers are highlighted

SUNRISE OPERATIONS BAGSHOT II LTD 14-16 London Road, Bagshot GU19 5HN Tel: 01276 456000

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THROWLEIGH LODGE Ridgeway, Horsell, Woking GU21 4QR Tel: 01483 769228 OP D PD LDA MH SI YA

North East Surrey North East Surrey care homes ALBERT RESIDENTIAL HOME 40 The Warren, Worcester Park KT4 7DL Tel: 0208 337 2265

Surrey County Council Care Home

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APPLEBY HOUSE Longmead Road, Epsom KT19 9RX Tel: 01372 739933 OP D PD LDA MH BANSTEAD ROAD – CARE HOME 17 Banstead Road, Ewell KT17 3EZ Tel: 0208 786 7718

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BEECH LODGE – THAMES DITTON 95 Thorkhill Road, Thames Ditton KT7 0UW Tel: 0208 398 5584 LDA MH YA BERRYSCROFT ROAD, 29 (BRAND HOMES LTD) Staines TW18 1ND Tel: 01784 459404 LDA BERRYSCROFT ROAD, 55 (BRAND HOMES LTD) Staines TW18 1ND Tel: 01784 459404 LDA BURGH HEATH LODGE 33 Burgh Heath Road, Epsom KT17 4LP Tel: 01372 741025

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CEDARS CARE HOME, THE 16 Fordbridge Road, Ashford TW15 2SG Tel: 01784 242356

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COPPERFIELD HOUSE 13 Worple Road, Epsom KT18 5EP Tel: 01372 726725

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COSSINS HOUSE CARE HOME 1 Downside Road, Downside, Cobham KT11 3LZ Tel: 01932 862038 OP

COVEHAM Anyards Road, Cobham KT11 2LJ Tel: 01932 794600 ECHELFORDE College Way, Ashford TW15 2XG Tel: 01784 255225

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EPSOM LODGE 1 Burgh Heath Road, Epsom KT17 4LW Tel: 01372 724722 FIR TREES HOUSE 283 Fir Tree Road, Epsom KT17 3LF Tel: 01737 361306

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FIRLAWN 402 Chessington Road, Epsom KT19 9EG OP D LDA YA Tel: 0208 786 0514 FORDBRIDGE ROAD, 50 (DIMENSIONS) Ashford TW15 2SP Tel: 01784 421223

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GIBRALTAR CRESCENT, 36A (RNID ACTION ON HEARING LOSS) Epsom KT19 9BT PD LDA SI YA Tel: 0208 393 0865 GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines TW18 1SB Tel: 01784 451643

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GLENDALE Ambleside Avenue, Walton-on-Thames KT12 3LW OP D Tel: 0800 085 4261

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North East Surrey care homes continued

Surrey County Council Care Home

GLOUCESTER CRESCENT, 65 (DIMENSIONS) Staines TW18 1PN LDA Tel: 01784 421407

LINDEN HOUSE 9 College Road, Epsom KT17 4HF Tel: 01372 721447

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GOLDEN HOURS FELLOWSHIP LTD The Elders, Epsom Road, Ewell, Surrey KT17 1JT OP D Tel: 0208 393 9757

LINWOOD 9 Mercer Close, Thames Ditton KT7 0BS Tel: 0800 085 4279

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GRACE LODGE 4 Manor Road South, Hinchley Wood, Esher KT10 0QL OP Tel: 0208 398 1437

LONDON CARE PARTNERSHIP LTD – SCHOOL HOUSE School Walk, Sunbury-on-Thames, Middlesex TW16 6RB LDA YA Tel: 01932 780181

GREENS, THE 388 Chessington Road, West Ewell, Epsom KT19 9EG OP LDA Tel: 0208 393 2450 GREENWAYS 3 Grove Road, Epsom KT17 4DE Tel: 01372 727323 HEATH LODGE CARE HOME St Georges Avenue, Weybridge KT13 0DA Tel: 01932 854680 HILLBROW RESIDENTIAL HOME 18 Mill Road, Epsom KT17 4AR Tel: 01372 720633

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HILLCROFT St Ebba’s, Hook Road, Epsom KT19 8QJ OP PD LDA MH SI YA Tel: 01372 203020 HOMELEA 68 Worple Road, Epsom KT18 7AG Tel: 01372 740730 HUNTLEY CLOSE, 7 (DIMENSIONS) Stanwell, Staines TW19 7DD Tel: 01784 254322

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JASMINE AT PRIMROSE Foundation Trust, Primrose 2, The Meadows, Horton Lane, Epsom KT19 8PB PD LDA YA Tel: 01372 203445

LONGDOWN ROAD, 9 (CARE MANAGEMENT GROUP) 9 Longdown Road, Epsom KT17 3PT Tel: 01372 748153

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MALMESBURY HOUSE 18 Beauchamp Road, East Molesey KT8 0PA OP D PD MH SI Tel: 0208 783 0444 MANOR GREEN ROAD, 62 (CARE MANAGEMENT GROUP) Epsom KT19 8RN Tel: 01372 726131

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MAYFIELD HOUSE RESIDENTIAL HOME 29 Mayfield Road, Hersham, Walton-on-Thames KT12 5PL Tel: 01932 229390

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MEADOWSIDE Knowle Park Avenue, Staines TW18 1AN Tel: 01784 455097

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MOOR HOUSE RESIDENTIAL CARE HOME Vicarage Road, Staines TW18 4YG Tel: 01784 453749 Advert page 81 MOORE PLACE Portsmouth Road, Esher KT10 9LH Tel: 01373 478200

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KINGSCROFT Worple Road, Staines-upon-Thames TW18 1ED LDA YA Tel: 0300 555 5222

MR & MRS A H AKBARALLY 24 Northcroft Road, West Ewell, Epsom KT19 9TA LDA Tel: 0208 394 2119

LANGDOWN HOUSE 1-4 Yeend Close, West Molesey KT8 2NY Tel: 0208 979 4561

OAK HOUSE CARE HOME 19 Queens Road, Weybridge KT13 9UE Tel: 01932 849844

LIMES RESIDENTIAL CARE HOME, THE 11a Station Crescent, Ashford TW15 3JJ Tel: 01784 240114

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OAKLAWN 400 Chessington Road, Epsom KT19 9EG Tel: 0208 393 6741

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North East Surrey care homes continued

Surrey County Council Care Home

Advertisers are highlighted

OAKLEY HOUSE Hampton Court Way, Thames Ditton KT7 0LP PD LDA MH YA Tel: 0203 258 2052

SUNRISE OPERATIONS ESHER LTD 42 Copsem Lane, Esher KT10 9HJ Tel: 01372 410000

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ORCHARD HOUSE 7 Green Lane, Redhill RH1 2DG Tel: 01737 217012

SUNRISE OPERATIONS WEYBRIDGE LTD Ellesmere Road, Weybridge KT13 0HY Tel: 01932 871100

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PINES, THE 6 Windsor Walk, Weybridge KT13 9AP OP D PD LDA SI YA Tel: 01932 842954 REGARD PARTNERSHIP LTD – HERSHAM ROAD, THE 267 Hersham Road, Walton-on-Thames KT12 5PZ PD LDA Tel: 01932 226125 RODNEY HOUSE Rodney Road, Walton-on-Thames KT12 3LE Tel: 01932 241219

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ROWLAND HOUSE CARE HOME 1a Lime Tree Avenue, Thames Ditton KT7 0NY PD YA Tel: 0208 972 9143 ROYAL CAMBRIDGE HOME 82-84 Hurst Road, East Molesey KT8 9AH Tel: 0208 979 3788

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SAPLING 372 Chessington Road, Epsom KT19 9EG Tel: 0208 393 9041

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SHERWOOD HOUSE 40 Severn Drive, Walton-on-Thames KT12 3BH Tel: 0203 328 0251 SHIELING, THE St Ebba’s, Hook Road, Epsom KT19 8QJ Tel: 01372 203014 SILVERMERE CARE HOME Redhill Road, Cobham KT11 1EF Tel: 01932 576650 ST ANTHONY’S CARE HOME 7a Rosebery Road, Langley Vale, Epsom Downs, Epsom KT18 6AF Tel: 01372 278542

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THAMES SIDE Beldham Gardens, West Molesey KT8 1TF Tel: 0208 939 3850 TIGH GRIANAN Chesterfield Road, Epsom KT19 9QP Tel: 0208 786 7201

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TILTWOOD Hogshill Lane, Cobham KT11 2AQ OP D PD LDA MH Tel: 01932 866498

Are you considering residential care?

At Friends of the Elderly we understand what a hard decision this can be, which is why we are dedicated to working with you to make the right decision for you.

We are a registered charity and we have been delivering exceptional residential, nursing and dementia care to older people since 1905.

We have care homes in Haslemere, Woking, Staines – Upon – Thames and Coulsdon. Whether you are looking for an older style home or a modern facility, we will have a home that suits you.

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SUMMERS, THE Yeend Close, West Molesey KT8 2NY Tel: 0208 941 3532 Advert inside front cover OP D SUNDIAL HOUSE Orchard Lane, East Molesey KT8 0BN Tel: 0208 398 8620

SWALLOWFIELDS CARE CENTRE 45 Alexandra Road, Epsom KT17 4DB Tel: 01372 745903

LDA MH

The care we provide is of the highest standard, delivered by well trained and compassionate staff and directed by experienced managers who know their local area and community well.

Please contact us if we can help you. Call the enquiries team on 01273 789342, email us at BDU.Support@fote.org.uk or visit www.fote.org.uk Please quote CareChoices1 when you enquire to receive a small free gift from the charity

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

81

Acacia Lodge

Acacia Lodge is set in a quiet residential area in the town of Staines, in Surrey. The Home is committed to providing quality nursing care in a pleasant, safe and homely atmosphere.

Please contact the Manager on 01784 452855 or email enquiries@acacia-lodge.co.uk to arrange a visit.

Rookery Road • Staines Middlesex • TW18 1BT Telephone: 01784 452855

A small, independent, family run home with a long standing, dedicated staff.

Providing the very best individual nursing service through our well established team and by recognising our individual residents’ wish for comfort, security, independence, dignity and freedom of choice.

6 Stoke Road, Cobham, Surrey KT11 3AS Tel: 01932 862580 Email: springfield@springfieldhousecobham.co.uk www.springfieldhousecobham.co.uk

Church View Care Home

A home away from home in the peaceful village of Stanwell.

A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia.

• Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualified Staff

Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: info@churchviewcarehome.co.uk Web: www.churchviewcarehome.co.uk

Questions on elderly care in Surrey?

We’re only a phone call away.

If you’re thinking about long or short-term care for an elderly loved one, it can be difficult to know where to start. Whether it’s advice on choosing the right care, or covering the costs, our trained care advisers are here to talk through your options, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on:

0808 231 2266 Lines are open seven days a week. We may record or monitor our calls.

Q116273 2448 2016 BPR00884

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

North East Surrey care homes with nursing ACACIA LODGE – STAINES Rookery Road, Staines TW18 1BT Tel: 01784 452855 Advert page 82

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ARBROOK HOUSE CARE HOME 36 Copsem Lane, Esher KT10 9HE Tel: 01372 886747 Advert page 82

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ASHFORD HOUSE Long Lane, Stanwell TW19 7AZ Tel: 01784 862357 Advert page 90

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ASHTON LODGE NURSING HOME Spelthorne Grove, Sunbury-on-Thames TW16 7DA OP D PD SI Tel: 01932 761761 CHARLTON GRANGE CARE HOME Charlton Lane, Upper Halliford Village, Near Shepperton, Middlesex TW17 8QN Tel: 01932 732600 CHURCH VIEW CARE HOME Falcon Drive, Stanwell TW19 7EU Tel: 01784 248610 Advert page 82

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CLARE HOUSE CARE HOME 36 Hersham Road, Walton-on-Thames KT12 1JJ OP PD Tel: 01932 809892 Advert page 82 EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton KT7 0BL OP D PD MH YA Tel: 0208 398 3300 EPSOM BEAUMONT, THE 20-22 Church Street, Epsom KT17 4QB Tel: 01372 541401 Advert page 90

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GLEBE HOUSE CARE HOME The Broadway, Laleham, Staines TW18 1SB Tel: 01784 451643

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HENDFORD NURSING HOME Howell Hill Grove, East Ewell, Epsom KT17 3ER OP D MH Tel: 0208 393 7891 HOME OF COMPASSION 58 High Street, Thames Ditton KT7 0TT Tel: 01206 224100 JASMINE AT PRIMROSE Primrose 2, The Meadows, Horton Lane, Epsom KT19 8PB Tel: 01372 203445

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Advertisers are highlighted

LEIGHTON HOUSE 59 Burgh Heath Road, Epsom KT17 4NB OP D PD MH SI Tel: 01372 720908 NORFOLK HOUSE 39 Portmore Park Road, Weybridge KT13 8HQ Tel: 01932 820300

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PRIORY COURT CARE HOME Old Schools Lane, Ewell Village, Epsom KT17 1TJ OP D PD Tel: 0208 393 0137 ROSEBERY MANOR 458 Reigate Road, Epsom KT18 5XA Tel: 01372 887249

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SPRINGFIELD HOUSE 6 Stoke Road, Cobham KT11 3AS Tel: 01932 862580 Advert page 82

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ST GEORGE’S CARE HOME 5 Byfleet Road, Cobham KT11 1DS Tel: 01932 809885 Advert page 82

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SUNBURY NURSING HOMES Thames Street, Sunbury-on-Thames TW16 6AJ OP D Tel: 01932 785414 SUTTON LODGE CARE HOME 87 Oatlands Drive, Weybridge KT13 9LN Tel: 01932 809869 Advert page 82 WESLEY LODGE 2 Waverley Close, off Approach Road, West Molesey KT8 2NP Tel: 0208 941 8826

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WHITE GATES CARE CENTRE 1 Condor Road, Laleham, Staines TW18 1UG Tel: 01784 441287 OP D PD SI Advert inside front cover WHITELEY VILLAGE Octagon Road, Whiteley Village, Walton-on-Thames KT12 4EH Tel: 01932 857821 WINGHAM COURT CARE HOME Oaken Lane, Claygate KT10 0RQ Tel: 01372 886871 Advert page 82

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83

Wood house is an elegant, 1920s country house situated in three Pilgrim Wood is an elegant, Pilgrim 1920s country situated in three acres of grounds in an area of outstanding acres of grounds an area outstanding natural beautyremarkable close to the views of the natural beauty close to the North Downs in Way. Our of elevated position provides Downs Way. Our elevated position remarkable views of surrounding countryside,North yet we are conveniently located only provides two miles from the centre ofthe Guildford. surrounding countryside, yet we are conveniently located only two miles

centre Guildford.

Registered and compliantfrom withthe the CareofQuality Commission (CQC) for 35 residents over the age of 65 years, we provide long term residential care as well respite and convalescent carefor in 35 an individual, Registered and compliant withasthe Care Quality Commission (CQC) family run home. residents over the age of 65 years, we provide long term residential and dementia care as well as respite and convalescent care in an individual, We encourage our residents to partake in an active and varied lifestyle, including family run home. festive and social events, regular outings, and a daily program of group activities.

We encourage our residents to partake in an active and varied lifestyle,

We welcome visitors, soevents, pleaseregular feel free to stop including festive and social outings, andby a daily program of or call to make an appointment. group activities.

Sandy Lane, GU3 1HF We welcome visitors, so please feel free to stopGuildford, by or call toSurrey make an appointment.

01483 573111 Sandy Lane, Guildford, Surrey GU3 1HF www.pilgrimwood.co.uk T: 01483 573111 E:pilgrimwood@goldenagehealthcare.co.uk pilgrimwood@goldenagehealthcare.co.uk

www.pilgrimwood.co.uk

Ashton Manor Farnham

Robertson NH Godalming

Springkell House Hindhead

Nursing Care for Alzheimer’s & Dementia

Nursing Care

Residential Care for Alzheimer’s & Dementia

Beales Lane, Wrecclesham, Farnham GU10 4PY

Priorsfield Road, Hurtmore, Godalming GU7 2RF

Wood Road, Hindhead GU26 6PT

01252 722967 www.ashtonmanor.co.uk info@ashtonmanor.co.uk

01483 421033

www.robertsonnursinghome.co.uk info@robertsonnursinghome.co.uk

01428 605509 www.springkellcare.co.uk info@springkellcare.co.uk

We believe our clients deserve a quality lifestyle that respects their dignity and independence providing assurance and peace of mind to their loved ones. Our family owned homes are warm and welcoming; offering a professional , caring and compassionate approach in a secure environment, specialising in the care of the elderly and those with dementia or Alzheimer’s.

The experienced home manager and skilled professional team deliver consistently high quality care. Each home is designed to give residents a place to live where they can enjoy a quality of life similar to living in a family home with an open door policy for visits from relatives and friends.

WHAT WHAT ARE ARE THE THE CARE CARE OPTIONS? OPTIONS? HOW WILL I KNOW WHICH HOW WILL I KNOW WHICH TO TO CHOOSE? CHOOSE? VISIT VISIT THE THE NEW NEW CARE CARE SELECT SELECT WEBSITE WEBSITE WWW.CARESELECT.CO.UK WWW.CARESELECT.CO.UK

CALL CALL CARE CARE SELECT SELECT FOR FOR MORE MORE INFORMATION: INFORMATION:

0800 0800 389 389 2077 2077 84

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South West Surrey South West Surrey care homes ABBEYWOOD Wharf Road, Ash Vale GU12 5AX Tel: 01252 317132 ABBOTSWOOD, 33 (THE FOUR SEASONS TRUST LTD) Guildford GU1 1UZ Tel: 01483 440352 AEOLIAN HOUSE 127 Horsham Road, Cranleigh GU6 8DZ Tel: 01483 276561

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CEDARS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609374 LDA YA

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ALBURY CARE HOMES LTD 6 Albury Road, Guildford GU1 2BT Tel: 01483 573847

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ASH STREET, 4A (DIMENSIONS) Ash, Aldershot GU12 6LT Tel: 01252 350582

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ASH STREET, 149 (DIMENSIONS) Ash, Aldershot GU12 6LJ Tel: 01252 330529

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ASHBOURNE COURT CARE HOME Ashbourne Close, Ash, Aldershot GU12 6AG OP D PD SI Tel: 01252 326769 ASHLEY HOUSE – GUILDFORD Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN OP D PD Tel: 01483 561406 BEECHWOOD High Pitfold, Hindhead GU26 6BN Tel: 01428 608124 BELLS PIECE – CARE HOME LEARNING DISABILITIES Hale Road, Farnham GU9 9RL Tel: 01252 715138 BRIDGE HOUSE CARE HOME Farnham Road, Elstead GU8 6DB Tel: 01252 703035

BUNGALOW, THE Beech Lane, Normandy GU3 2JH Tel: 01483 810115

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BROADWATER LODGE Summers Road, Farncombe, Godalming GU7 3BF OP D PD LDA MH Tel: 01483 414186

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CRAN DARA East Flexford Lane, Wanborough, Guildford GU3 2JP OP D PD LDA SI YA Tel: 01483 808730 COBGATES RESOURCE CENTRE Falkner Road, Farnham GU9 7HG Tel: 01252 714834

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DENECROFT RESIDENTIAL HOME (SEEABILITY) 1 Denmark Road, Guildford GU1 4DA Tel: 01483 301315 DOUGLAS CLOSE, 19 Jacobs Well, Guildford GU4 7PB Tel: 01483 537181

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EASTLAKE Nightingale Road, Godalming GU7 3AG Tel: 01483 413520

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FELBURY HOUSE Felday Road, Holmbury St Mary, Guildford RH5 6NL OP Tel: 01306 730084 FENTON LODGE Hazel Road, Ash Green, Aldershot GU12 6HP OP PD LDA Tel: 01252 317211 FIRGROVE HILL, 29 (ROYAL MENCAP SOCIETY) Farnham GU9 8LN Tel: 01252 721580 GRACE HOUSE CARE HOME LTD 71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01252 726406 HAVEN HOUSE 44 King’s Road, Haslemere GU27 2QG Tel: 01428 661440

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Visit www.carechoices.co.uk for further assistance with your search for care

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South West Surrey care homes continued

Surrey County Council Care Home

Advertisers are highlighted

KATHRYN’S HOUSE 43-49 Farnham Road, Guildford GU2 4JN Tel: 01483 560070 Advert page 53 OP D PD MH SI YA

SHANDON White Lane, Ash Green, Aldershot GU12 6HN OP D PD LDA Tel: 01252 312801

LIMEGROVE St Martin’s Close, East Horsley KT24 6SU Tel: 01483 280690

SHANNON COURT Hindhead GU26 6DA Tel: 01428 604833

MALLOW CRESCENT 25-30 Mallow Crescent, Guildford GU4 7BU Tel: 01483 455879

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MEATH EPILEPSY CHARITY, THE Westbrook Road, Godalming GU7 2QH Tel: 01483 415095 OP PD LDA YA MIDDLEFIELD CLOSE, 1 (DIMENSIONS) Farnham GU9 8RS Tel: 01252 718479

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OLD HALL, THE Send Marsh Road, Send, Woking GU23 7DJ Tel: 01483 211674

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PILGRIM WOOD RESIDENTIAL HOME Sandy Lane, Guildford GU3 1HF Tel: 01483 573111 Advert page 84 PINES, THE Churt Road, Hindhead GU26 6NL Tel: 01428 601075

RIVERSWEY Newark Lane, Ripley, Guildford GU23 6DL Tel: 01483 224099

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SPRINGKELL HOUSE CARE HOME Wood Road, Hindhead GU26 6PT Tel: 01428 605509 Advert page 84

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STONEPIT CLOSE, 42-44 42-44 Stonepit Close, Godalming GU7 2LS Tel: 01483 861066

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SURREY HEIGHTS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682734 OP D PD SI Advert inside front cover

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WEY VALLEY HOUSE Mike Hawthorn Drive, Farnham GU9 7UQ Tel: 01252 712021

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PYMHURST 11 Semaphore Road, Guildford GU1 3PS Tel: 01483 573318 OP D PD LDA SI

RIDGWAY COURT 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921

SHOTTERMILL HOUSE (PILGRIM HOMES) Liphook Road, Haslemere GU27 1NX Tel: 0300 303 1475

VALE ROAD, 15A (UNITED RESPONSE) Aldershot GU12 5HH Tel: 01252 334880

PRIMROSE HOUSE RESIDENTIAL HOME Perry Hill, Worplesdon, Guildford GU3 3RF Tel: 01483 232628

REDCOT RESIDENTIAL CARE HOME Three Gates Lane, Haslemere GU27 2LL Tel: 01428 644637 Advert page 81

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WHITMORE VALE HOUSE Churt Road, Hindhead GU26 6NL Tel: 01428 604477

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WOODLARKS CENTRE, THE Lodge Hill Road, Lower Bourne, Farnham GU10 3RB OP PD SI YA Tel: 01252 714041

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South West Surrey care homes with nursing ANCHORSTONE NURSING HOME 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378

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ASHLEY PARK CARE HOME The Street, West Clandon, Guildford GU4 7SU Tel: 01483 342359 Advert page 82 ASHTON MANOR NURSING HOME Beales Lane, Farnham GU10 4PY Tel: 01252 722967 Advert page 84 BIRTLEY HOUSE NURSING HOME Birtley House, Bramley, Guildford GU5 0LB Tel: 01483 892055

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HATCH MILL Mike Hawthorn Drive, Farnham GU9 7UH Tel: 01252 899000

HUNTINGTON HOUSE AND LANGHAM COURT Huntington House Drive, Hindhead GU26 6BG OP D Tel: 01428 604600

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HYDON HILL – CARE HOME WITH NURSING PHYSICAL DISABILITIES Clock Barn Lane, Godalming GU8 4BA PD YA Tel: 01483 860516

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JUBILEE HOUSE Pound Lane, Godalming GU7 1BX OP D PD LDA MH Tel: 01483 420400

BROWNSCOMBE HOUSE NURSING AND RESIDENTIAL HOME Hindhead Road, Haslemere GU27 3PL Tel: 01428 643528 Advert inside front cover OP D SI

KNOWLE PARK NURSING HOME Knowle Lane, Cranleigh GU6 8JL Tel: 01483 275432 Advert page 70 & 71

CEDAR COURT CARE HOME Essex Drive, Elmbridge Road, Cranleigh GU6 8TX OP D PD SI Tel: 01483 275191

MANORMEAD CARE HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 602502

CHESTNUT VIEW CARE HOME Lion Green, Haslemere GU27 1LD Tel: 01428 652622

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CLAREMONT COURT Harts Gardens, Guildford GU2 9QA Tel: 01483 456501

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CLAVADEL,THE 1 Pit Farm Road, Guildford GU1 2JH Tel: 01483 211674 CREST LODGE Churt Road, Hindhead GU26 6PS Tel: 01428 605577 Advert inside front cover

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DENE PLACE CARE HOME Ripley Lane, West Horsley KT24 6JW Tel: 01483 331812 Advert page 82 EASTBURY MANOR CARE HOME The Street, Compton, Guildford GU3 1EE Tel: 01483 342301 Advert page 82 GRANGE, THE 99 Westfield Road, Woking GU22 9AX Tel: 01483 772887 Advert page 51

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MELBRECK Tilford Road, Rushmoor, Farnham GU10 2ED PD LDA SI YA Tel: 01252 793474 MOORHOUSE NURSING HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 604381

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OLD RECTORY, THE The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195

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PUTTENHAM HILL HOUSE CARE HOME Puttenham, off Hogs Back, Guildford GU3 1AH Tel: 01483 610380 Advert page 82

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QUEEN ELIZABETH PARK 1-72 Hallowes Close, Guildford GU2 9LL Tel: 01483 531133

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ROBERTSON NURSING HOME Priorsfield Road, Hurtmore, Godalming GU7 2RF OP D Tel: 01483 421033 Advert page 84

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SIGNATURE MOORLANDS LODGE CARE HOME Portsmouth Road, Hindhead GU26 6TJ OP PD SI YA Tel: 01428 605396

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Visit www.carechoices.co.uk for further assistance with your search for care

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South West Surrey care homes with nursing continued SPRINGFIELD MANOR NURSING HOME Hogs Back, Puttenham, Guildford GU3 1AQ Tel: 01483 810177

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WORPLESDON VIEW Worplesdon Road, Guildford GU3 3LQ Tel: 01483 698757 Advert page 90

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ST CATHERINE’S MANOR Old Portsmouth Road, Artington, Guildford GU3 1LJ Tel: 01483 531181 Advert inside front cover OP D SI SUNRISE OPERATIONS GUILDFORD LTD The Astolat Business Park, Astolat Way, Peasmarsh Guildford GU3 1NE OP D Tel: 01483 307500 SURREY HILLS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682346 TILFORD PARK NURSING HOME Grange Road, Tilford GU10 2DG Tel: 01252 792543 WAVERLEY GRANGE CARE HOME 43 Waverley Lane, Farnham GU9 8BH Tel: 01252 759848 Advert page 82

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developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South East Surrey South East Surrey care homes

Surrey County Council Care Home

ALEXANDER LODGE 41 Skinners Lane, Ashtead KT21 2NN Tel: 01372 276052

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ALEXANDRA HOUSE – OXTED 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL Tel: 01883 380739 OP D PD LDA YA ALVINGTON HOUSE RETIREMENT HOME 59 Wray Park Road, Reigate RH2 0EQ Tel: 01737 222042 AMBLESIDE LODGE – REDHILL 25 Brighton Road, Salfords, Redhill RH1 5DA Tel: 01293 781418 ARUNDEL HOUSE 34 Garratts Lane, Banstead SM7 2EB Tel: 01737 737290 ASHCROFT CARE HOME 1 Wiggie Lane, Redhill RH1 2HJ Tel: 01737 789656

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BRAMLEY HOUSE RESIDENTIAL HOME Westcott Street, Westcott, Dorking RH4 3NX OP D PD SI Tel: 01306 740003

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BRIAR HOUSE 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497

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BRIGHTON ROAD, 64 (AVENUES SOUTH EAST) Horley RH6 7HT Tel: 0208 308 2900

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ASHTEAD HOUSE 153 Barnett Wood Lane, Ashtead KT21 2LR Tel: 01372 810330 OP PD LDA YA BARNETT WOOD LANE – CARE HOME LEARNING DISABILITIES 108 Barnett Wood Lane, Ashtead KT21 2LS Tel: 01372 206231 LDA YA

BEECHES, THE Forty Foot Road, Leatherhead KT22 8RZ Tel: 0800 085 4281

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ASHTEAD COTTAGE 165 Barnett Wood Lane, Ashtead KT21 2LP Tel: 01372 271792 OP PD LDA MH YA

BARNFIELD 24 Upfield, Horley RH6 7LA Tel: 01293 786798

BRACKEN LODGE 155-157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066

BRANSFIELD MANOR CARE HOME Church Lane, Godstone RH9 8BW Tel: 01883 742927

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ASHLEIGH HOUSE 39 Redstone Hill, Redhill RH1 4BG Tel: 01737 761904

BLANFORD ROAD, 33 (PROSPECT HOUSING AND SUPPORT SERVICES) Reigate RH2 7DP LDA Tel: 01737 243818

BURNTWOOD LODGE 84 Burntwood Lane, Caterham CR3 6TA OP D PD LDA SI YA Tel: 01883 818085 CAVENDISH 10 Cavendish Road, Redhill RH1 4AE Tel: 01737 760849 CAVENDISH HOUSE 4 Saxbys Lane, Lingfield RH7 6DN Tel: 01342 833297 CEDAR LODGE Chapel Road, Charlwood RH6 0DA Tel: 01293 826200

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CEDARWOOD LODGE 9 Chipstead Close, Redhill RH1 6DU Tel: 01737 277726

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CHALKMEAD RESOURCE CENTRE Deans Road, Merstham RH1 3HE Tel: 01737 644831

BELLSGROVE CARE HOME 250 Cobham Road, Fetcham, Leatherhead KT22 9JF Tel: 01372 379596 OP D

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CHAMPIONS PLACE Kent Hatch Road, Limpsfield Chart, Oxted RH8 0TA OP LDA YA Tel: 01883 722006

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Visit www.carechoices.co.uk for further assistance with your search for care

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Amazing people ...deserve amazing care

Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Residential Care • Nursing Care • Dementia Care • Respite Breaks Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people and to search for your local Surrey care home, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Ashford House • Tel: 01784 862 357 Long Lane, Stanwell, TW19 7AZ

Windmill Manor • Tel: 01883 868 037 2 Fairviews, off Holland Road, Oxted, RH8 9BD

Corrina Lodge • Tel: 01276 862 830 79 The Avenue, Camberley, GU15 3NQ

Worplesdon View • Tel: 01483 698 757 Worplesdon Road, Guildford, GU3 3LQ

Epsom Beaumont • Tel: 01372 541 401 20-22 Church Street, Epsom, KT17 4QB

Wykeham House • Tel: 01293 831 042 21 Russells Crescent, Horley, RH6 7DJ

Reigate Beaumont • Tel: 01737 742 763 Colley Lane, Reigate, RH2 9JB Tandridge Heights • Tel: 01883 868 039 Memorial Close, Oxted, RH8 0NH Thackeray House • Tel: 020 8185 0574 58 Addiscombe Road, Croydon, CR0 5PH

South East Surrey care homes continued CHART LANE, 56 (ROYAL MENCAP SOCIETY) Reigate RH2 7DZ Tel: 0808 808 1111 LDA

DORMERS RESOURCE CENTRE Foxon Lane, Caterham CR3 5SG Tel: 01883 330927

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CHELSHAM LODGE High Lane, 634 Limpsfield Road, Warlingham CR6 9DQ Tel: 01883 622168 LDA

DUNGATE MANOR Flanchford Road, Reigate RH2 8QT Tel: 01737 244149

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CHERRY LODGE REST HOME 75 Whyteleafe Road, Caterham CR3 5EJ Tel: 01883 341471

ELIZABETH COURT Grenadier Place, Caterham CR3 5YJ Tel: 01883 331590

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EVERSFIELD 56 Reigate Road, Reigate RH2 0QR Tel: 01737 229899

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CHIPPINGS 28 Russells Crescent, Horley RH6 7DN Tel: 01293 775350

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CHIPSTEAD LODGE RESIDENTIAL CARE HOME Hazelwood Lane, Chipstead, Coulsdon CR5 3QW Tel: 01737 553552 OP D PD LDA MH YA CLAREVILLE ROAD, 3 (THE REGARD PARTNERSHIP LTD) Caterham CR3 6LA Tel: 01883 340181

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CLOCKHOUSE, THE (RNIB) 12 Shrewsbury Road, Redhill RH1 6BH Tel: 01737 773851 PD LDA SI YA COBHAM ROAD, 60 Fetcham, Leatherhead KT22 9JS Tel: 01372 379623

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COURTHILL CARE HOME 2 Court Road, Caterham CR3 5RD Tel: 01883 343850 COURTHILL HOUSE Court Hill, Chipstead CR5 3NQ Tel: 01737 557442

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DAVID GRESHAM HOUSE 2 Oak Close, Oxted RH8 0BA Tel: 01883 715948

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DERBY LODGE(SEEABILITY) 4 Wesley Road, Leatherhead KT22 8ET Tel: 01372 389411 DORANDENE – CARE HOME LEARNING DISABILITIES 42 Alma Road, Reigate RH2 0DN Tel: 01737 222009

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FENGATES ROAD, 1 (CARE MANAGEMENT GROUP) Redhill RH1 6AH LDA Tel: 01737 778811 FENGATES ROAD, 5 (CARE MANAGEMENT GROUP) Redhill RH1 6AH LDA Tel: 01737 778858 FIR TREE ROAD 40 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379242

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FIRCROFT HOME 114 Ladbroke Road, Redhill RH1 1LB Tel: 01737 773424

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FLINT COTTAGE Kingsmill Lane, South Nutfield RH1 5NB Tel: 01293 826200

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FURZE HILL LODGE Furze Hill, Kingswood KT20 6EP Tel: 01737 362316

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GLADSTONE HOUSE (RNIB) 24-26 St Johns Road, Redhill RH1 6HX Tel: 01737 779170 GRANGE, THE Gloucester Lodge, Rectory Lane, Bookham KT23 4DZ Tel: 01372 452608 GREEN ACRES 130 Nork Way, Banstead SM7 1HP Tel: 01737 351358

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GREENACRES The Horseshoe, Banstead SM7 2BQ Tel: 0800 085 4193

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Visit www.carechoices.co.uk for further assistance with your search for care

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South East Surrey care homes continued GREENWAYS Effingham Road, Copthorne, Crawley RH10 3HY OP PD LDA SI YA Tel: 01342 529422 GROVELANDS FARMHOUSE Tandridge Hill Lane, Godstone RH9 8DD Tel: 01883 744128 HARRIOTTS LANE 44a Harriots Lane, Ashtead KT21 2QB Tel: 01372 275970

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HEATHERS, THE – CARE HOME LEARNING DISABILITIES 36 Green Lane, Lower Kingswood KT20 6TL LDA YA Tel: 01737 833985 HEATHLANDS Chequers Lane, Walton-on-the-Hill KT20 7ST Tel: 01737 817882

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HERONSWOOD RESIDENTIAL CARE HOME 51 Harestone Hill, Caterham CR3 6DX OP D Tel: 01883 344645 HILLSIDE CARE HOME 259a Coulsdon Road, Caterham CR3 5QR Tel: 01883 341024 HOLKHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 789850

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KENILWORTH CARE HOME 74 Diceland Road, Banstead SM7 2ET Tel: 01737 361858 KESWICK Eastwick Park Road, Great Bookham, Leatherhead KT23 3ND Tel: 01372 456134 LA LUZ RESIDENTIAL HOME 4 High Street, Tadworth KT20 5SD Tel: 01737 813781

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LONDON ROAD, 129 (PROSPECT HOUSING AND SUPPORT SERVICES) Redhill RH1 2JQ LDA Tel: 01737 785400 LONGFORD 40 Massetts Road, Horley RH6 7DS Tel: 01293 430687

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LONGMEAD HOUSE 1 Buxton Lane, Caterham CR3 5HG Tel: 01883 340686

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LUMLEY ROAD, 16 (ROYAL MENCAP SOCIETY) Horley RH6 7JL Tel: 01293 782238 MALVERN HOUSE 10 Ringley Avenue, Horley RH6 7HA Tel: 01293 826200

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MANOR CRESCENT, 13 (NEW GENERATION CARE LTD) Byfleet KT14 7EN Tel: 01932 343799

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MANOR CRESCENT, 15 (NEW GENERATION CARE LTD) Byfleet, West Byfeet KT14 7EN Tel: 01932 343799

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MARTHAM HOUSE Princes Road, Redhill RH1 6JJ Tel: 01737 826530

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MIDDLE WEST CARE HOME 1 Raleigh Drive, Smallfield, Horley RH6 9PD Tel: 01293 862620

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JANE HOUSE Effingham Road, Copthorne, Crawley, West Sussex RH10 3HZ PD LDA SI YA Tel: 07792 462608 KENILWORTH 117 Balcombe Road, Horley RH6 9BG Tel: 0208 308 2900

LARCHWOOD CLOSE, 27 (ROYAL MENCAP SOCIETY) Banstead SM7 1HE Tel: 01737 370115

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MILL GREEN Mill Lane, Felbridge, East Grinstead RH19 2PF OP LDA YA Tel: 01293 826200

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MILLVIEW 38 The Street, Charlwood RH6 0DF Tel: 01293 862443

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South East Surrey care homes continued

Surrey County Council Care Home

NCYPE – COLLEGE RESIDENTIAL SERVICES LINGFIELD St Piers Lane, Lingfield RH7 6PW PD LDA SI YA Tel: 01342 832243 NOWER HOUSE Coldharbour Lane, Dorking RH4 3BL Tel: 01306 740076 Advert page 94

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NUTBUSH COTTAGE Bonehurst Road, Horley RH6 8PP OP D PD LDA MH SI YA AD Tel: 01293 823620 OAKLEIGH Evelyn Gardens, Godstone RH9 8BD Tel: 01883 731000 OAKWOOD ROAD, 56 (THE AVENUES SOUTH EAST) Horley RH6 7BU Tel: 0208 308 2900 ORCHARD COURT East Grinstead Road, Lingfield RH7 6ET Tel: 01342 834444 ORMESBY HOUSE West Hill, Oxted RH8 9JB Tel: 01883 714757 PANTILES CARE HOME LTD, THE 67 Harriotts Lane, Ashtead KT21 2QE Tel: 01372 275310 PARK HALL RESOURCE CENTRE 1 Park Hall Road, Reigate RH2 9LH Tel: 01737 224420 PARKLANDS 7 Eldersley Close, Redhill RH1 2AJ Tel: 01737 765179 PINEHURST REST HOME Zig-Zag Road, Mickleham, Dorking RH5 6BY Tel: 01306 889942

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PRINSTED Oldfield Road, Horley RH6 7EP Tel: 01293 825400

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PRIORS MEAD CARE HOME 26 Blanford Road, Reigate RH2 7DR Tel: 01737 224334

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PROSIGNIA LTD – 14 CHURCH LANE AVENUE The Bungalow, 14 Church Lane Avenue, Coulsdon CR5 3RT LDA Tel: 01737 552391

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PROSPECT HOUSING AND SUPPORT SERVICES – 18 WOLVERTON GARDENS Heathercroft, 18 Wolverton Gardens, Horley RH6 7LX LDA Tel: 01293 774813

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QUEEN ELIZABETH’S FOUNDATION DORINCOURT Oaklawn Road, Leatherhead KT22 0BT PD LDA SI YA Tel: 01372 841300

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PINES, THE 2 College Crescent, Redhill RH1 2HE Tel: 01737 277716

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POPLARS 87 Povey Cross Road, Horley RH6 0AE Tel: 01293 825154

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RAINSCOMBE BUNGALOW Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 841501 RAINSCOMBE HOUSE Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 844772 RANMORE HOUSE 12 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379481 REDEHALL COTTAGE 134 Redehall Road, Smallfield RH6 9RH Tel: 01293 826200

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REDSTONE HOUSE 43 Redstone Hill, Redhill RH1 4BG Tel: 01737 762196

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REDSTONE HOUSE Kings Cross Lane, South Nutfield, Redhill RH1 5NY OP LDA SI YA Tel: 01737 823850 REIGATE ROAD, 69 (AVENUES SOUTH EAST) Hookwood, Horley RH6 0HL Tel: 0208 308 2900

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Visit www.carechoices.co.uk for further assistance with your search for care

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Smallbrook Care Home cares passionately for individuals with dementia and now our new ‘Upfield Suite’ is designed specifically for early onset dementia for younger adults who wish to live within a supportive and caring environment.

At Smallbrook we care about everything we do and we know that keeping active, maintaining independence and getting involved is important for dementia sufferers. We offer a passionate and supportive service, including dedicated diversional therapists, delicious and nutritious home cooked meals, relaxing communal areas, library, computer facilities and generous outdoor garden areas to name a few!

New spacious & stylishly decorated en-suite bedrooms, with telephone extensions, TV’s, 24 hour call bell and a full laundry service.

If you have a loved one suffering from dementia or is in the early stages of dementia and you would like to know more about Smallbrook, please call or visit our friendly and helpful Manager, Diane Trill on 01293 772 576.

Please call 01293 772 576 or contact us on manager@aspreyhealthcare.co.uk www.aspreyhealthcare.co.uk/smallbrook Smallbrook Care Home, Suffolk Close, Horley, Surrey RH6 7DU

RIDGEGATE HOME*** ‘A Home With A Heart’ • Residential • Respite • Daycare History of Ridgegate Home Founded in 1946, Ridgegate Home is a private non-profit making residence for elderly people of reasonably good health who for various reasons are unable to maintain a home of their own.

Ridgegate is registered with CQC and the Charity Commissioners and is run by a qualified manager supported by a Board of Governors who take an active part in the running of the home.

Facilities NEW large airy garden room which has its own WC and kitchenette... Weekly hairdresser... Regular chiropodist... Large gardens with summer house and pergola...

In-house entertainment... Social activities and outings arranged and encouraged...

Disabled access... Inter-denominational services take place weekly in the home.

Aims of the home To offer people in their retirement the opportunity to live in comfortable surrounding, in a relaxed and secure family environment, with the degree of care that is necessary to enhance the quality of life for the individual.

Accommodation For 25 residents, all individual rooms on four levels, with a passenger lift to all floors including the garden level.

Communal rooms add to the relaxed

atmosphere providing sunny and spacious sitting rooms for various activities. The home is fully central-heated and has a sophisticated automatic fire-alarm system, safety lighting with a nurse call bell system in all rooms. Double room with lounge and en-suite.

Meals Good, wholesome, home-cooked meals from a choice of menus are served at small tables in the dining room.

Doctor Residents are welcome to continue in the care of their own General Practitioner or can change to the care of our local Practitioner.

Inclusive Fees Services provided in inclusive fees cover: Your own private single bedroom... Choices of meals from a varied menu, catering for special diets... Communal remote control colour TV... 24 hour care support...

Personal laundry... Full programme of activities and trips... Weekly mobility exercises.

88 DOODS ROAD, REIGATE, SURREY RH2 0NR

Email: office@ridgegatehome.org.uk Tel: 01737 242926 Web: www.ridgegatehome.org.uk Registered with Charity Commissioners No. 204859

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This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South East Surrey care homes continued RIDGEGATE HOME 88 Doods Road, Reigate RH2 0NR Tel: 01737 242926 Advert pages 47 & 94 RIDGEMOUNT The Horseshoe, Banstead SM7 2BQ Tel: 01737 858950

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SMALLBROOK CARE HOME Suffolk Close, Horley RH6 7DU Tel: 01293 772576 Advert page 94

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SOUTHLANDS REST HOME 7 Linkfield Lane, Redhill RH1 1JF Tel: 01737 769146 Advert page 53

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RIDGEWAY MANOR RESIDENTIAL CARE HOME Barrow Green Road, Oxted RH8 9NE OP D PD MH SI Tel: 01883 717055

SPENCER WAY, 1A (AVENUES SOUTH EAST) Redhill RH1 5LF LDA Tel: 0208 308 2900

ROSEACRE Holly Hill Drive, Banstead SM7 2BD Tel: 01737 356685

SPRING PARK Camden Road, Lingfield RH7 6AF Tel: 01342 832583

ROSELAND Garratts Lane, Banstead SM7 2EQ Tel: 01737 355022 ROSELEIGH 39 Ringley Avenue, Horley RH6 7EZ Tel: 01293 824233

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ROSETTA 2 Queens Park Road, Caterham CR3 5RB OP D PD LDA MH SI YA AD Tel: 01883 342454 ROWANS, THE 27 Tadworth Street, Tadworth KT20 5RJ Tel: 01737 817973 SHORT BREAKS BANSTEAD The Horseshoe, Banstead SM7 2BG Tel: 07714 614465

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SHARDELOES (CARE MANAGEMENT GROUP) Ashtead Woods Road, Ashtead KT21 2EQ LDA Tel: 01372 273228 SHEILING, THE 81-83 Colman Way, Redhill RH1 2BB OP D PD LDA MH SI YA AD Tel: 01737 760336 SHREWSBURY HOUSE Battlebridge Lane, Merstham RH1 3LH Tel: 01293 826200

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SHREWSBURY ROAD, 29/29A (PROSPECT HOUSING AND SUPPORT SERVICES) Redhill RH1 6BH LDA Tel: 01737 778572

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STANECROFT Spook Hill, North Holmwood, Dorking RH5 4EG OP D PD LDA MH Tel: 01306 876567 SUNRISE OPERATIONS BANSTEAD LTD Croydon Lane, Banstead SM7 3AG Tel: 01737 851400

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SURREY CARERS SERVICES 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339

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SURREY VIEWS (SEEABILITY) 2 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383005 TANNERS FARM Balcombe Road, Horley RH6 9EF Tel: 01293 776431

LDA SI YA

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THREEWAYS 5 Brighton Road, Salfords, Redhill RH1 5BS OP PD LDA YA Tel: 01737 760561 TUSCANY HOUSE (CARE MANAGEMENT GROUP) 21a Horsham Road, Dorking RH4 2JA LDA Tel: 01372 364000 UPFIELD 1 Upfield, Horley RH6 7JY Tel: 01293 782396 WALTON HEATH MANOR Hurst Drive, Walton-on-the-Hill KT20 7QT Tel: 01737 814010

LDA YA

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95

South East Surrey care homes continued WESTHALL PARK, 4 (AVENUES SOUTH EAST) Warlingham CR6 9HS LDA Tel: 0118 362 1359

WOOD CLOSE 1 Wood Close, Horley RH1 5EE Tel: 01293 826200

OP LDA YA

WESTHAVEN 68 Blackborough Road, Reigate RH2 7BX Tel: 01737 221503

WOODCROFT 69 Lonesome Lane, Reigate RH2 7QT Tel: 01737 241821

PD LDA YA

WESTHILL CARE HOME 39-41 Westway, Caterham CR3 5TQ Tel: 01883 341024

LDA YA

LDA SI

WESTWINDS – CARE HOME LEARNING DISABILITIES 48 West Street, Reigate RH2 9DB Tel: 01737 246551 WHITEHATCH Oldfield Road, Horley RH6 7EP Tel: 01293 782123

LDA YA

LDA

WILLOWS, THE High Pitfold, Hindhead GU26 6BN Tel: 01428 609851

PD LDA SI YA

YOUNG PROSPECT 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339

LDA

WOODLANDS RESIDENTIAL HOME (SEEABILITY) 42 Massetts Road, Horley RH6 7DS LDA MH SI YA Tel: 01293 784235 WOODVIEW Coulsdon Road, Caterham CR3 5YA Tel: 01883 331309 WRAY PARK CARE HOME 55 Alma Road, Reigate RH2 0DN Tel: 01737 242778

PD LDA

OP D MH

WILLOWS, THE (SEEABILITY) 1 Wesley Road, Leatherhead KT22 8ET PD LDA SI YA Tel: 01372 383286 WOLFE HOUSE CARE HOME Wolf’s Row, Limpsfield, Oxted RH8 0EB Tel: 01883 716627

OP D

Broome Park_2/5 03/10/2013 16:34 Page 1

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views.

Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Individualised 24 hour nursing by qualified and experienced staff A range of accommodation options available A selection of freshly prepared, home cooked meals catering for all dietary requirements Comprehensive activities and recreational programme with visitors always welcome Fees based on the type of accommodation and the level of care required by the individual

Please contact Head of Care / Mr & Mrs Choy on 01737 843333 to arrange an informal visit.

96

Tel: 01737 843333 Email: info@broome-park.co.uk Web: www.broome-park.co.uk

Station Road Betchworth Surrey RH3 7DF

Committed to caring

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South East Surrey care homes with nursing ACORN COURT CARE HOME The Kilns, Redhill RH1 2NX Tel: 0208 879 6550 ASHMOUNT Hook Road, Epsom KT19 8QJ Tel: 01372 203063

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BALLATER HOUSE 43 Hollymeoak Road, Chipstead, Coulsdon CR5 3QE Tel: 01372 744900 LDA YA BEECHES BUNGALOW 3 Oak Road, Reigate RH2 0BP Tel: 0300 555 5222 BELVEDERE HOUSE Weston Acres, Woodmansterne Lane, Banstead SM7 3HB Tel: 01737 360106 BIRDSCROFT NURSING HOME 16 Highfields, Ashtead KT21 2NL Tel: 01372 274499

LDA

OP D PD SI

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BOLTERS CORNER NURSING HOME Bolters Lane, Banstead SM7 2AB Tel: 01737 361409 OP D PD MH SI BROOME PARK NURSING HOME Station Road, Betchworth RH3 7DF Advert page 96 Tel: 01737 843333 OP D PD LDA MH YA BUXTON LODGE CARE HOME 53 Buxton Lane, Caterham CR3 5HL Tel: 01883 340788 OP D PD LDA SI YA CHALDON RISE NURSING CARE HOME Rockshaw Road, Merstham, Redhill RH1 3DB Tel: 01737 642281 OP D PD LDA MH SI YA CHARTERS COURT NURSING AND RESIDENTIAL HOME Charters Towers, Felcourt Road, East Grinstead RH19 2JG Tel: 01342 872200 OP D PD SI YA COLLEGE OF ST BARNABAS Blackberry Lane, Lingfield RH7 6NJ Tel: 01342 870260 COOMBE DINGLE NURSING HOME 14 Queens Park Road, Caterham CR3 5RB Tel: 01883 345993

Advertisers are highlighted

COPPICE LEA 151 Bletchingley Road, Merstham, Redhill RH1 3QN OP D Tel: 01737 645117 Advert page 70 & 71 CRANMER COURT Farleigh Road, Farleigh Common, Warlingham CR6 9PE OP D Tel: 01883 627713 Advert page 70 & 71 DEEPDENE CARE CENTRE Hill View, Reigate Road, Dorking RH4 1SY Tel: 01306 732880 DERBY HOUSE Hook Road, Epsom KT19 8QJ Tel: 01372 203027

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LDA YA

DOWNS COTTAGE CARE HOME (WITH NURSING) 183 Great Tattenhams, Epsom Downs, Epsom KT18 5RA OP D MH Tel: 01737 352632 DOWNSVALE NURSING HOME 6-8 Pixham Lane, Dorking RH4 1PT Tel: 01306 887652

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EASTCROFT NURSING HOME 7 Woodmansterne Lane, Banstead SM7 3EX OP D PD SI Tel: 01737 357962 ELMS NURSING HOME, THE Ranelagh Road, Redhill RH1 6YY Tel: 01737 764664

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FIRTREE HOUSE NURSING HOME 2 Firtree Road, Banstead SM7 1NG Tel: 01737 350584 GARTH HOUSE Tower Hill Road, Dorking RH4 2AY Tel: 0808 223 5507 Advert page 70 & 71

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GLEBE HOUSE CARE HOME (NURSING) Church Lane, Chaldon, Caterham CR3 5AL OP PD SI YA Tel: 01883 344434

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GRACEWELL OF HORLEY PARK Amherst House, 287 Court Lodge Road, Horley RH6 8RG OP D PD SI YA Tel: 01293 223600 Advert page 98

OP D

GREATHED MANOR NURSING HOME Ford Manor Road, Dormansland, Lingfield RH7 6PA OP D PD Tel: 01342 836478

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

97

Gracewell of Horley Park

A care home as individual as you Moving into a care home can be one of the hardest decisions you or a loved one will ever make.

help with everyday tasks to nursing and dementia care — and even a respite break.

At Gracewell of Horley Park, we make sure that your new home is as enjoyable, beautiful and full of laughter as all the homes you’ve ever loved.

There’s no such thing as ‘one size fits all’ when it comes to care. Talk to a Gracewell Healthcare care home and you’ll find a team of dedicated specialists ready to create an individual care plan that’s tailored to you.

We are proud of the individual care we provide to each resident; from a little

To find out more, please call 01293 223600 or email horleypark.HAA@gracewell.co.uk Gracewell of Horley Park (formerly Amherst House), 287 Court Lodge Road, Horley RH6 8RG

A New Way to Live Well

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• High care standards • Delicious nutritious food • Attractive homely surroundings • Attentive skilled staff • Enriching social and activities programme • 24 hour nursing and residential care • Respite, convalescent and palliative care

We’d love you to call us or drop in for a chat anytime

Kingswood Court Care Home

Outstanding individual care for older people

01737 830480

www.balcombecarehomes.co.uk Kingswood Court, Warren Lodge Drive, Kingswood, Tadworth, Surrey, KT20 6QN

98

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

South East Surrey care homes with nursing continued HEATHERLEY – CARE HOME WITH NURSING PHYSICAL DISABILITIES Effingham Lane, Copthorne RH10 3HS PD YA Tel: 01342 712232 HOLMWOOD NURSING HOME 53 The Avenue, Tadworth KT20 5BD OP D LDA MH SI YA Tel: 01737 217000 KINGS LODGE Kings Cross Lane, South Nutfield, Redhill RH1 5PA Tel: 01737 822221 KINGSWOOD COURT CARE HOME Warren Lodge Drive, Kingswood KT20 6QN Tel: 01737 830480 Advert page 98 LARKFIELD Farmfield Drive, Charlwood, Horley RH6 0BN Tel: 01293 774906

OP PD YA

OP D

PD LDA YA

MILNER HOUSE Ermyn Way, Leatherhead KT22 8TX OP D PD LDA MH YA Tel: 0333 434 3057 NUFFIELD CARE CENTRE Haigh Crescent, Oaklands Park, Redhill RH1 6RA Tel: 01737 772525 OAKFIELD NURSING HOME 30 Oakfield Road, Ashtead KT21 2RD Tel: 01372 272540 OAKHURST COURT NURSING HOME Tilburstow Hill Road, South Godstone, Godstone RH9 8JY Tel: 01342 893043 OAKWOOD 13 Woodview Way, Caterham CR3 5WP Tel: 0300 555 5222

OP PD

MH

OP D

OP LDA YA

Advertisers are highlighted

PICKERING HOUSE CARE HOME / RIBBLESDALE AND HARMSWORTH DOMICILIARY CARE AGENCY Pickering House, Ridgeway Road, Dorking RH4 3AY OP D PD SI Tel: 01306 888077 QUEEN ELIZABETH’S FOUNDATION BRAIN INJURY CENTRE Banstead Place, Park Road, Banstead SM7 3EE PD SI YA Tel: 01737 356222 RED HOUSE, THE 43 Skinners Lane, Ashtead KT21 2NN Tel: 01372 277880 REIGATE BEAUMONT, THE Colley Lane, Reigate RH2 9JB Tel: 01737 742763 Advert page 90 ROSE HILL NURSING HOME 9 Rose Hill, Dorking RH4 2EG Tel: 01306 882622 RUTLAND HOME 46 West Street, Reigate RH2 9DB Tel: 01737 242188

OP D YA

OP

OP D

OP D MH

TADWORTH GROVE CARE HOME The Avenue, Tadworth, Nr Epsom KT20 5AT Tel: 01737 888358 Advert page 82

OP D

TANDRIDGE HEIGHTS Memorial Close, off Barnetts Shaw, Oxted RH8 0NH Tel: 01883 868039 Advert page 90

OP D

TUPWOOD GATE 74 Tupwood Lane, Caterham CR3 6YE OP D PD MH AD Tel: 01883 342275 TYRWHITT HOUSE Oaklawn Road, Leatherhead KT22 0BX Tel: 01372 841630

MH

OLD WALL COTTAGE IN REIGATE CARE HOME Old Reigate Road, Betchworth RH3 7DR OP D Tel: 01737 843029

WARRENGATE NURSING HOME 2 The Warren, Kingswood, Tadworth KT20 6PQ Tel: 01737 833359

PARKSIDE NURSING HOME Park Road, Banstead SM7 3DL Tel: 01737 361518

WESTCOTT HOUSE NURSING HOME Guildford Road, Westcott, Dorking RH4 3QD OP D MH Tel: 01306 881421

OP D

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

99

South East Surrey care homes with nursing continued WINDMILL MANOR 2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD Tel: 01883 868037 Advert page 90 WOODSIDE VIEW 2 Highview, Caterham CR3 6AY Tel: 01883 346313 WRAY COMMON NURSING HOME Wray Common Road, Reigate RH2 0ND Tel: 01737 240563 Advert below

Advertisers are highlighted

WYKEHAM HOUSE 21 Russells Crescent, Horley RH6 7DJ Tel: 01293 831042 Advert page 90

OP D MH

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Outstanding care within an independent Home Maintaining the highest professional standards within a quiet, comfortable ‘Home from Home’ environment • 24 hour expert nursing care by qualified nurses • Long stay or respite care for seniors • Excellent home cooked menu

• Varied range of activities • Comfortable and friendly atmosphere • Personal service with family-run values

For further information call today on 01737 240563 or 242647

or visit www.wray-common.co.uk Wray Common Road I Reigate I Surrey I RH2 0ND

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

100

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Index A

Abbey Chase Nursing Home 77 Abbeywood 85 Abbotswood, 33 (The Four Seasons Trust Ltd) 85 Abletrust Care 29 Absolute Care Services (Epsom) 29 Acacia Lodge - Staines 83 Acorn Court Care Home 97 Advantage Nursing Agency Ltd 29 Aeolian House 85 Age UK Runnymede and Spelthorne 29 Agincare UK Surrey 29 Aims Homecare Domiciliary Services 29 Albert Residential Home 79 Albury Care Homes Ltd 85 Alburycare Ltd 29 Alexander Lodge 89 Alexandra House – Oxted 89 Alfa House 29 All About Care 29 Allied Healthcare Guildford 29 Almost Family Ltd 29 Alpenbest South 29 Alvington House Retirement Home 89 Amazing Angels Homecare 29 Ambleside Lodge – Redhill 89 Amily Homecare 29 Amis Avenue, 55 73 Anchorstone Nursing Home 87 Angel Heart Home Care Ltd 29 Angel Touch Care Agency 29 Appleby House 79 Arbrook House Care Home 83 Ark Home Healthcare Leatherhead 29 Arundel House 29, 89 Ashbourne Court Care Home 85 Ashcroft Care Home 89 Ashcroft Care Services 29 Ashford Care Agency 29 Ashford House 83 Ashleigh House 89 Ashley House - Guildford 85 Ashley Park Care Home 87 Ashlong House Domiciliary Care 29 Ashmount 97 Ash Street, 4a (Dimensions) 85

Advertisers are in bold Ash Street, 149 (Dimensions) 85 Ashtead Cottage 89 Ashtead House 89 Ashton Lodge Nursing Home 83 Ashton Manor Nursing Home 87 Aspen Live In Care Services Ltd 29 Assist Home Care 29 Assured Care Surrey Ltd 29 Astor Care and Nursing Agency 29 Avens Court Nursing Home 77

B

Bagshot Park Care Centre Ballater House Banstead Road – Care Home Barnett Wood Lane – Care Home Learning Disabilities Barnfield Barossa Road, 25 (Royal Mencap Society) Beaufort House Beaumont Lodge Nursing Home Beeches Bungalow Beeches, The Beech Lodge – Thames Ditton Beech Trees Beechwood Beechwood Court Belgravia Nursing and Care Bellsgrove Care Home Bells Piece – Care Home Learning Disabilities Bells Piece Supported Living Service Belvedere House Berkeley Home Health Ltd Bernard Sunley Nursing and Dementia Care Home, The Berryscroft Road, 29 (Brand Homes Ltd) Berryscroft Road, 55 (Brand Homes Ltd) Birchlands Birdscroft Nursing Home Birtley House Nursing Home Birtley House Nursing Home Blanford Road, 33 (Prospect Housing and Support Services) Blue Ribbon Care Surrey Bluebird Care Blueribbon Care Surrey

77 97 79 89 89 73 73 77 97 89 79 73 85 31 31 89 85 31 97 31 77 79 79 73 97 31 87 89 31 31 31

Bolters Corner Nursing Home 97 Boyce Care 31 Bracken Lodge 89 Bramley 31 Bramley House Extended Care 31 Bramley House Residential Home 89 Bransfield Manor Care Home 89 Briar House 89 Bridge House Care Home 85 Brighter Care 31 Brighton Road, 64 (Avenues South East) 89 Britannia Homecare Ltd 31 Broadwater Lodge 85 Brook House 77 Broome Park Nursing Home 97 Brownscombe House Nursing and Residential Home 87 BS24 Ltd 31 Bungalow, The 85 Burgh Heath Lodge 79 Burntwood Lodge 89 Buxton Lodge Care Home 97

C

Camberley Camberley Cottage Camberley Manor Cambridge House Care Givers Ltd Care Options Carers With Care Ltd Care Solutions UK Ltd Care Unlimited Domcare Ltd Carewatch (Woking) Care Your Way Ltd (New Haw) Care Your Way Ltd (Ripley) Caremark (Guildford & Woking) Caremark (Mid-Surrey) Caremark (Spelthorne and Runnymede) Caterham Domiciliary Care Agency Catherine House Catto Homecare Cavendish Cavendish Domiciliary Care Agency Cavendish House Cedar Court Care Home Cedar Lodge Cedar Lodge Nursing Home

Visit www.carechoices.co.uk for further assistance with your search for care

31 73 77 73 31 31 33 31 31 33 31 31 31 31 33 33 33 33 89 33 89 87 89 77

101

Index continued Cedars Care Home, The 79 Cedars, The 85 Cedarwood Lodge 89 Chaldon Rise Nursing Care Home 97 Chalkmead Resource Centre 89 Champions Place 89 Charlton Grange Care Home 83 Charters Court Nursing and Residential Home 97 Chart Lane, 56 (Royal Mencap Society) 91 Chelsham Lodge 91 Chenash Homecare Specialists 33 Cherchefelle Housing Association 33 Cherrydale 73 Cherry Lodge Rest Home 91 Chestnuts, The 73 Chestnut View Care Home 87 Children’s Trust, The – Tadworth 33 Chippings 91 Chipstead Lodge Residential Care Home 91 Church Farm Bungalow 73 Church View Care Home 83 Clare House Care Home 83 Claremont Court 87 Clareville Road, 3 (The Regard Partnership Ltd) 91 Classic Home Care Services Ltd 33 Clavadel,The 87 Clockhouse, The (RNIB) 91 Cobgates Resource Centre 85 Cobham Road, 60 91 College of St Barnabas 33 & 97 Collingwood Grange Care Home 77 Combe House 73 Constant Services Ltd 33 Coombe Dingle Nursing Home 97 Copperfield House 79 Coppice Lea 97 Corrina Lodge 77 Cossins House Care Home 79 County Care Independent Living Ltd 33 Courthill Care Home 91 Courthill House 91 Coveham 33, 79 Coxhill Manor Nursing and Residential Home 77 Cran Dara 85 Cranmer Court 97 Crann Mor Nursing Home 77

102

Advertisers are in bold Crest Care Services Ltd Crest Lodge Crossroads Care Surrey Crystal Care Home Care Ltd Cura Domi – Care At Home Ltd

33 87 33 33 33

D

David Gresham House 91 Deepdene Care Centre 97 Denecroft Residential Home (Seeability) 85 Dene Place Care Home 87 Derby House 97 Derby Lodge(Seeability) 91 Domiciliary Care Agency Surrey 33 Dorandene – Care Home Learning Disabilities 91 Dormers Resource Centre 91 Douglas Close, 19 85 Doves Healthcare Ltd 33 Downs Cottage Care Home (With Nursing) 97 Downsvale Nursing Home 97 Dungate Manor 91

E

Eastbury Manor Care Home Eastcroft Nursing Home Eastlake Echelforde Elizabeth Court Elmbank Residential Care Home Elmbridge Reablement Service Elmfield House Elms Nursing Home, The Emberbrook Care Home Epsom Beaumont, The Epsom Lodge Epsom Reablement Service Eternity Care LLP Eversfield Everycare (Central Surrey) Everycare (East Surrey) Ltd Excellent Care Ltd

F

Felbury House Fengates Road, 1 (Care Management Group) Fengates Road, 5 (Care Management Group)

87 97 85 79 91 73 33 73 97 83 83 79 33 33 91 33 33 35

85 91 91

Fenton Lodge Fermoyle House Nursing Home Field Lane Domiciliary Agency, The Fircroft Home Firgrove Hill, 29 (Royal Mencap Society) Firlawn First Homecare Firtree House Nursing Home Fir Tree Road Fir Trees House Flint Cottage Fordbridge Road, 50 (Dimensions) Forum House Furze Hill Lodge Furze Hill Lodge – Domiciliary Care Service

85 77 35 91 85 79 35 97 91 79 91 79 35 91 35

G

Gables Care Home 73 Garth House 97 Ges Care Ltd 35 Gibraltar Crescent, 36a (RNID Action on Hearing Loss) 79 Gladstone House (RNIB) 91 Glebe Cottage 73 Glebe House Care Home 79, 83 Glebe House Care Home (Nursing) 97 Glendale 79 Gloucester Crescent, 65 (Dimensions) 80 Golden Hours Fellowship Ltd 80 Goodworth Road 35 Grace at Home Ltd 35 Grace House Care Home Ltd 85 Grace Lodge 80 Gracewell of Horley Park 97 Grange, The 87 Grange, The 77, 91 Grange Nursing Home, The 77 Grange Retirement Home, The 77 Grange Supported Living Service, The 35 Greathed Manor Nursing Home 97 Green Acres 91 Greenacres 91 Green Lane 73 Greens, The 80 Greenway Homecare (Surrey) Ltd 35 Greenways 80, 92 Greys Homecare 35 Greys Residential Home 73

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued Grovelands Farmhouse Guildford Reablement Service Guildford Road, 330 (Living Ambitious Ltd) Guildford Road, 330a (Living Ambitious Ltd)

H

Advertisers are in bold 92 35 73 73

Halow Care Agency, The 35 Harriotts Lane 35, 92 Haslemere Homecare Ltd 35 Hatch Mill 87 Haven House 85 Haven House Residential Care Home 73 Head Office - Court Lodge Ltd 35 Heart of the South Care Agency 35 Heatherley – Care Home With Nursing Physical Disabilities 99 Heathers, The – Care Home Learning Disabilities 92 Heathlands 92 Heath Lodge Care Home 80 Heath Lodge Care Services Ltd 35 Heathside 73 Helping Hands Horley 35 Hendford Nursing Home 83 Heronswood Residential Care Home 92 Heywood Carers 35 High Street, 31 (Quest Haven Ltd) 73 Hillbrow Residential Home 80 Hillcroft 80 Hillside Care Home 92 Hill View Care Home 73 Hillside Resource Centre 73 Holkham House 92 Holly Lodge Nursing Home 77 Holmwood Nursing Home 99 Homecare Southlodge 37 Home Counties Carers 35 Home Instead Senior Care 35 Homecare Woking 35 Homelea 80 Home of Compassion 83 Horsell Lodge 73 Howards Residential Home 73 Huntington House and Langham Court 87 Huntley Close, 7 (Dimensions) 80 Hydon Hill – Care Home with Nursing Physical Disabilities 87

I

Inglewood House In Safe Hands Home Care Ltd Independence Homes Domiciliary Care Agency IRC Care Services Ltd

75 37 37 37

J

Jane House 92 Jasmine at Primrose 80, 83 John Gale Court 37 Jubilee House 87 Jubilee Road, 42 (Dimensions) 75 Jutland Place, 9-10 (Royal Mencap Society) 75

K

Kathryn’s House 86 Kenilworth 92 Kenilworth Care Home 92 Keswick 92 Kettlewell House Nursing Home 37, 77 Kings Lodge Care Centre 77 Kingsbury Court 77 Kingscroft 80 Kingsleigh 75 Kings Lodge 99 Kingsmead House Care Home 77 Kingswood Court Care Home 99 Knowle Park Nursing Home 87

L

Lakeview Care Home 75 La Luz Residential Home 92 Langdown House 80 Larchwood Close, 27 (Royal Mencap Society) 92 Larkfield 99 Leighton House 83 Limegrove 86 Limes Residential Care Home, The 80 Linden House 80 Linwood 80 London Care Partnership Ltd - School House 80 London Care (Shepperton) 37 London Road, 129 (Prospect Housing and Support Services) 92 Longdene Homecare Ltd – North Surrey 37

Longdene Homecare Ltd – Southwest Surrey Longdene Homecare Ltd – Surrey Heath & Berkshire Longdown Road, 9 (Care Management Group) Longford Longmead House Loving Care Domiciliary Services Ltd Lumley Road, 16 (Royal Mencap Society) Luv To Care

37 37 80 92 92 37 92 37

M

Macdonald Care Services 37 Mallow Crescent 37, 86 Malmesbury House 80 Malvern House 92 Manor Crescent, 13 (New Generation Care Ltd) 92 Manor Crescent, 15 (New Generation Care Ltd) 92 Manor Green Road, 62 (Care Management Group) 80 Manormead Care Home 87 Marie Curie NursIng and Domiciliary Care Service, London and South East Region 37 Martham House 92 Mayfield House Residential Home 80 Meadowside 80 Mears Homecare Ltd Camberley 37 Meath Epilepsy Charity, The 86 Meath Home Support 37 Melbreck 87 Melody Care 37 Melody Live In Care 37 Mencap – North West Surrey Supported Living Service 37 Merlewood 77 Mi Care Southern Ltd 37 Middlefield Close, 1 (Dimensions) 86 Middle West Care Home 92 MiHomecare – Hersham 37 MiHomecare – Live-in Hersham 37 Mihomecare – Live in Hersham 37 Mill Green 92 Millview 92 Milner House 99 Mitchells Domiciliary Care Services 37 Mole Valley – Reablement Service 39

Visit www.carechoices.co.uk for further assistance with your search for care

103

Index continued Moore Place Moorhouse Nursing Home Moor House Residential Care Home Moorlands Nursing Home Morecare Services (UK) Ltd Mr & Mrs A H Akbarally Mulberry Living Ltd My Home Care Agency Ltd MyLife Supported Living

Advertisers are in bold 80 87 80 77 39 80 39 39 39

N

Nas Community Services (Godalming) NCYPE – College Residential Services Lingfield Newcross Healthcare Solutions Ltd (Woking) Nightingale Holistic Services Norfolk House Novus Care Ltd Nower House Nuffield Care Centre Nuffield Care Centre Nutbush Cottage

O

Oakcroft House Care Home Oakfield Nursing Home Oak House Care Home Oakhurst Court Nursing Home Oaklawn Oakleigh Oakley House Oakwood Oakwood Road, 56 (The Avenues South East) Oasis Homecare Ltd Office 1 Old Hall, The Old Rectory, The Old Wall Cottage in Reigate Care Home Orchard Court Orchard House Ormesby House Orpheus Centre, The

P

Palmer Crescent Pannonia Care Pantiles Care Home Ltd, The

104

39 93 39 39 83 39 93 39 99 93

77 99 80 99 80 93 81 99 93 39 39 86 87 99 93 81 93 39

75 39 93

Park Hall Resource Centre 93 Parklands 39, 93 Parkside Nursing Home 99 Pattom Ltd 39 Phoenix Care Services Ltd 39 Pickering House Care Home / Ribblesdale and Harmsworth Domiciliary Care Agency 99 Pilgrim Wood Residential Home 86 Pinehurst Resource Centre 75 Pinehurst Rest Home 93 Pines, The 81, 86, 93 Platinum Care Appointments Ltd – 8 Meon Close 39 Poplars 93 Premier Care Services 39 Prestige Nursing – Redhill 39 Prestige Nursing – Woking 39 Primrose House Residential Home 86 Princess Alice Hospice 39 Princess Christian Residential and Nursing Care Home 75, 79 Prinsted 93 Priors Mead Care Home 93 Priory Court Care Home 83 Prosignia Ltd – 14 Church Lane Avenue 93 Prospect Housing and Support Services 39 Prospect Housing and Support Services – 18 Wolverton Gardens 93 Puttenham Hill House Care Home 87 Pymhurst 86

Q

Queen Elizabeth Park Queen Elizabeth’s Foundation Brain Injury Centre Queen Elizabeth’s Foundation Dorincourt

R

87 99 39, 93

Rainbow Trust Children’s Charity 6 39 Rainscombe Bungalow 93 Rainscombe House 93 Ranch, The 75 Ranmore House 93 Redcot Residential Care Home 86 Redehall Cottage 93 Red Houses 75

Red House, The 99 Redroof House 41 Redstone House 93 Regard Partnership Ltd – Hersham Road, The 81 Regus 41 Reigate and Banstead – Reablement Service 41 Reigate Beaumont, The 99 Reigate Road, 69 (Avenues South East) 93 Reigate Senior Care Ltd 41 Rest Assured We Care Ltd 41 Ridgegate Home 95 Ridgemount 95 Ridgeway Manor Residential Care Home 95 Ridgewood Drive, 1 (Dimensions) 75 Ridgway Court 86 Right at Home – Camberley, Ascot and Woking 41 Right at Home – Guildford & Farnham 41 Right at Home (Sutton and Epsom) 41 Riverswey 86 RNIB Domiciliary Community Living and Support Services 41 Roberts Care Agency Ltd – 1 Cresswell Corner 41 Robertson Nursing Home 87 Rodney House 81 Rodwell House 79 Roseacre 95 Rosebery Manor 83 Rose Hill Nursing Home 99 Roseland 95 Roseleigh 95 Rosemere 75 Rosetta 95 Rowans, The 95 Rowland House Care Home 81 Royal Association For Deaf People Community Support Service 41 Royal Cambridge Home 81 Runnymede Reablement Service 41 Rutland Home 99 RV Care Ltd – Surrey 41 RV Care Ltd – Sussex 41

S

Saga Healthcare Sandalwood

41 75

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

Index continued San Damiano Corporation Ltd Sans Soucie Home Care Ltd Sapling SeeAbility – Horley Support Service SeeAbility – Leatherhead Support Service SeeAbility – Surrey Support Service Shandon Shannon Court Shardeloes (Care Management Group) Sheerwater House Sheiling, The Sherwood House Shieling, The Short Breaks Banstead Shottermill House (Pilgrim Homes) Shrewsbury House Shrewsbury Road, 29/29a (Prospect Housing and Support Services) Signature Moorlands Lodge Care Home Silverlake Care Ltd Silvermere Care Home Smallbrook Care Home Smartcare Epsom SmartCare Ltd Snowdon Southlands Rest Home Spelthorne Reablement Service Spencer Way, 1a (Avenues South East) Springfield House Springfield Manor Nursing Home Springkell House Care Home Spring Park Stanecroft St Anthony’s Care Home St Augustine’s Care Home Staying at Home Care St Catherine’s Manor St George’s Care Home Stiperstones Stokefield Care Home Stonepit Close, 42-44 Summers, The Sunbury Nursing Homes

Advertisers are in bold 41 41 81 41 41 41 86 86 95 75 95 81 81 95 86 95 95 87 41 81 95 41 41 75 95 41 95 83 88 86 95 95 81 75 41 88 83 75 75 86 81 83

Sundial House 81 Sunrise Operations Bagshot II Ltd 79 Sunrise Operations Banstead Ltd 95 Sunrise Operations Esher Ltd 81 Sunrise Operations Guildford Ltd 88 Sunrise Operations V.W Ltd 75 Sunrise Operations Weybridge Ltd 81 Supershine Healthcare Services Ltd 43 Supreme Care Services Ltd 43 Supreme Healthcare Services – Surrey 43 Surrey Carers Services 95 Surrey & Hants Domiciliary Care Agency 43 Surrey Children’s Domiciliary Care Service 43 Surrey Choices Personal Assistance 43 Surrey Heath Reablement Service 43 Surrey Heights 86 Surrey Helping Hands Ltd 43 Surrey Hills 88 Surrey Home Care Ltd Domiciliary Care Agency 43 Surrey SCP 43 Surrey Views (Seeability) 95 Sutton Lodge Care Home 83 Swallowfields Care Centre 81

T

Tadworth Grove Care Home Tall Trees Tandridge Heights Tandridge – Locality Team Reablement Tanners Farm Team 24 Ltd Teamcare Support Tendacare Thames Side Threeways Threeways Dom Care Throwleigh Lodge Tigh Grianan Tilford Park Nursing Home Tiltwood Trinity Homecare (Worcester Park) Tupwood Gate

99 75 99 43 95 43 43 43 81 95 43 79 81 88 81 43 99

Tuscany House (Care Management Group) Two Counties Care Ltd Tyrwhitt House

U

Upalong Residential Home Upfield

95 43 99

75 95

V

Vale Road, 15a (United Response) 86

W

Walton Heath Manor 95 Warrengate Nursing Home 99 Watershed Care Services 43 Waverley Community Care (Guildford & South West Surrey) 43 Waverley Grange Care Home 88 Waverley Reablement Service 43 Welmede Housing Association 43 Wesley Lodge 83 Westcott House Nursing Home 99 West Hall 75 Westhall Park, 4 (Avenues South East) 96 Westhaven 96 Westhill Care Home 96 Westhill Domiciliary Care 43 Westlands 75 Westwinds – Care Home Learning Disabilities 96 Wey Valley House 86 Wey View 75 Whitebourne 75 White Gates Care Centre 83 Whitehatch 96 Whiteley Village 44, 83 White Lodge Centre 44 Whitmore Vale House 86 Willows, The 96 Willows, The (Seeability) 96 Windmill Manor 100 Wingham Court Care Home 83 Woking Homes 75 Woking Reablement Service 44 Wolfe House Care Home 96 Wood Close 96 Woodcroft 96

Visit www.carechoices.co.uk for further assistance with your search for care

105

Index continued

Advertisers are in bold

Woodlands Residential Home (Seeability) 96 Woodlarks Centre, The Woodside View Woodview

86 100 96

Woodview Care 44 Worplesdon View 88 Wray Common Nursing Home 100 Wray Park Care Home 96 Wykeham House 100

Y

Caring Homes Group

Young Prospect

44, 96

Your Ability Surrey

44

Your Choice Living DCA

44

Luv To Care

44

Maria Mallaband Care Group Ltd

76

Nellsar Ltd

78

Other advertisers Ability Store Ltd

9

70, 71

Age UK Runnymede & Spelthorne

32

Alpenbest Care Ltd

32

CHD (Care Homes) Ltd

Inside front cover & 38

Angel Heart Home Care Ltd

30

Chenash Homecare Specialists 32

Nightingale Holistic Services

38

Arbour Companions & Care

44

Everycare East Surrey Ltd

32

Pannonia Care Ltd

44

Friends of The Elderly

81

Pax Hill Care Home

76

Good Care Group, The

40

Aspen Live in Care Services Ltd

28

Asprey Healthcare Limitd - Smallbrook Care Home

94

Assist Homecare (Carewatch)

30

Balcombe Care Homes Ltd

98

Barchester Healthcare Ltd

90

Beritaz Care

84

Berkeley Home Health Ltd

40

Bluebird Care

20

Bupa 82

Carte Blanche Outside back cover

Governors of Ridgegate Home, The

47, 94

Grace Consulting - Care Seekers

51

Gracewell - Horley Park

98

Graham Care Group Ltd 54, 72, 74 Halow Care Agency

57

Haslemere Homecare Ltd

38

Pilgrim Wood Residential Home 84 Platinum Care Homes Ltd - Church View Care Home

82

Protection & Investment Ltd

25

Retirement Villages

51

Rotherbank Residential Care Home

53

Sisters Hospitallers, The

74

Surrey Care Association Ltd 48 & 49

Heath Lodge Care Services Ltd 34

Surrey County Council

Helping Hands Home Care

34

Teamcare Supported Living

40

Home Counties Carers

34

Triangle Community Services

42

Care Select 12, 34, 60, 74, 76 & 84

Home Instead Senior Care

36

Trinity Home Care Ltd

22

Caremark (Guildford & Woking) 32

Kimara Support

42

Waverley Care Group

42

Care Choices Ltd

6, 24, 26, 57, 72, 88, 100

& inside back cover

5

Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate.

The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Ltd.

Publisher: Robert Chamberlain.

ISBN 978-1-911437-12-3

Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Khan.

Ref. No: 4001/Surrey23/0916. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage).

Sales Executive: Kara Morrallee.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Creative Artworkers: Gemma Barker, Bobbie Johnson.

106

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss.

Editor: Angharad Jenkins.

Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh.

Regional Team Supervisor: Vanessa Ryder.

National Sales Manager: Paul Leahy.

Director of Creative Operations: Lisa Werthmann.

Studio Manager: Jamie Harvey.

Designer: Holly Cornell.

Marketing Administrator: Leah Callaghan-Fowler.

This Directory’s helpline 0800 389 2077 – assistance with finding care and support

NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: enquiries@carechoices.co.uk Follow us

@CareChoicesLtd

www.carechoices.co.uk

Ca ll u s on

0208 399 5303

Experienced, Friendly and Highly Skilled...

Carte Blanche Care Ltd is a family-run provider based in Surrey, which has extensive experience delivering care first hand. We take pride in: • Focusing on you, tailoring our services to your requirements • Promising to treat you with respect, promoting an environment of compassion and empathy • Understanding how important good quality care is, from diligent care planning through to continuous monitoring and support • Committing to meet a high level of expectation on a consistent and reliable basis, through continuous feedback and improvement • Endeavouring to make a positive difference to your life We offer the following fully-managed care services tailored to your needs: • Live-in care • Hourly care • Respite care • Palliative care • Specialist care including dementia, Alzheimer’s, physical and learning difficulties, etc.

For more information on our services contact us on:

T: 0208 399 5303

E: info@carteblanchecare.co.uk W: www.carteblanchecare.co.uk