Surrey Care and Support Services Directory 2013/14

Care and Support Services

Surrey 2013/14

North Downs hills in Surrey

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

in partnership with Publications

www.carechoices.co.uk

Contents Welcome

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An introduction from Adult Social Care and Health Your support, your choice

6

Essential information

58

Inspecting care services, safeguarding adults and the complaints process explained

Self-Directed Support, how personalised social care works

Further help

How we can help you meet your needs

How solicitors and advocates may be able to help you, Surrey Care Association, ‘Tell us once’

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How to start looking for support Home from hospital

8

Your various care options at this time Making life easier in your home

10

Useful contacts

60

62

Local and national useful specialist organisations with contact details Checklists

Ideas for the living room, bedroom, kitchen and bathroom

Home care agency checklist

19

Help in your own home

Care homes checklist

49

Residential dementia care checklist

53

Care provider listings

67

Home care providers

22

North West Surrey

67

Care homes Care homes with nursing

67 69

North East Surrey

72

Care homes Care homes with nursing

72 77

How sheltered and extra care housing may be an option

South West Surrey

79

Care homes

Care homes Care homes with nursing

79 83

South East Surrey

85

Care homes Care homes with nursing

85 93

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Help and support to maintain your independence, listings of all home care agencies in Surrey and ways of paying for it Remaining independent

38

Community alarms and telecare, Centres for the Community and Retired People, meals services, carers’ support and respite Health and wellbeing

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Keeping healthy and looking after yourself, this Directory’s helpline Housing options

45

45

Care homes and care homes with nursing explained with a practical checklist of questions to ask prospective managers Dementia care

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Approaches to caring for people with dementia Other specialist services

Index 54

Care for those with a physical or learning disability or mental health issues, end of life care Paying for residential or nursing care Answers to some frequently asked questions about funding your residential or nursing care

Alternative formats

100

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Surrey County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

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Welcome A message from Adult Social Care and Health Welcome to our latest edition of Care and Support Services in Surrey, which provides information on the care and support choices available across the county.

The last year has seen fundamental changes to health and social care policy and reforms in England; changes primarily at how health services are commissioned and how health and social care deliver services locally to meet the needs of their communities.

You probably won’t notice any immediate difference to how you receive your care: you will still contact your GP when unwell, or your local council with ongoing personal care needs, and you will continue to receive healthcare in the same way, just as before. However, some important changes are being made to how the health and care system is run. See below and page 6 for more information.

New measures for the funding of care and support were unveiled earlier this year, aiming to help people with eligible care and support needs, ensuring that they will not face unlimited costs.

The impact on Surrey is greater than in other parts of the country because of its relative wealth and the number of people who currently fund their own care; approximately 80% compared to the UK average of approximately 45%. This is good news for many Surrey residents who will benefit from the funding reforms.

However many residents continue to think of accommodation by default when thinking about ‘care’.

There are so many options for people to live well and safely in their own communities for as long as possible.

Therefore it’s very important that people understand these before making decisions about longer term support that will have financial implications. We know people don’t like to plan for the future or consider a deterioration in their health but when this happens we want to help you make the most informed decisions that are right for you or a family member. Seeking early independent financial advice too is more critical than ever.

Our focus for many years has been to promote people living in their own homes or accommodation of their choice, deciding on the type of support they need and how it should be delivered to make a positive impact on their lives. We will be going one step further this year encouraging people to find support in their communities, and from family and friends, rather than being dependent on ongoing social care services and funding. There’s a wealth of voluntary, community and faith groups and charities in Surrey that provide invaluable local support in

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preventing social care needs and helping to meet them.

Across communities local councils and the county council are helping to empower neighbourhoods to remain vibrant and supportive, reducing social isolation for many residents.

Our ‘Ageing Well’ programme and efforts to build dementia friendly communities will help residents understand the important, simple things that help people to stay independent, active and feel involved. In a national survey of people with dementia 61% felt that their community doesn’t understand how to help them to live well. 41% felt that they do not have a voice in their community. We can all do more! Visit www.surreycc.gov. uk/ageingwell for more information.

Keeping people safe at home and in their communities is also a major priority and this Directory’s pages on support like telecare, leaving hospital and safeguarding processes provide more helpful details.

This publication is a must-read for residents to understand how to access services and support and is part of a wider awareness programme to signpost people to local organisations to help them make the right choices.

The website www.surreyinformationpoint.org.uk is also a rich resource for residents, carers and families to find out more about support available on their doorstep.

For enquirers who would prefer to talk to someone directly, contact our Adult Social Care helpline on 0300 200 1005.

Sarah Mitchell Strategic Director for Adult Social Care and Fire

Guildford Castle gardens

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care

www.surreyinformationpoint.org.uk or call: 0300 200 1005

Created by the Communications Design Team.

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Information and advice to help you stay independent

www.surreycc.gov.uk Making Surrey a better place Care choices ad.indd 1

09/07/2013 19:55

Working with health partners A new health and care system came into operation on 1 April 2013 to deliver the aims set out in the Health and Social Care Act 2012. Health and wellbeing boards will now work together locally to deliver a joined up service in response to the needs of their communities.

Six Clinical Commissioning Groups (CCGs) now operate in Surrey, which consist of doctors, nurses and other professionals, who will use their knowledge of local health needs to plan and buy services for their local community from service providers that meet NHS standards and costs.

Healthwatch Surrey will give patients and communities a voice in decisions that affect them. In Surrey, the Surrey Independent Living Council (SILC), Citizens Advice Surrey and Help and Care have been appointed by Surrey County Council to run Healthwatch Surrey.

Helen Atkinson Acting Director of Public Health

Areas covered by this Directory Home care providers North West Care homes Care homes with nursing North East Care homes Care homes with nursing South West Care homes Care homes with nursing South East Care homes Care homes with nursing

22 67 69

Staines SPELTHORNE

Berkshire

Addlestone SURREY HEATH Camberley

Esher ELMBRIDGE

EPSOM & EWELL

Woking WOKING

72 77

REIGATE & BANSTEAD

GUILDFORD Guildford

79 83

Greater London

RUNNYMEDE

Hampshire

Dorking

Reigate

Oxted TANDRIDGE

Kent

MOLE VALLEY Godalming WAVERLEY

85 93

East Sussex West Sussex

Your support, your choice Our starting point The way care and support is provided to older people and people with disabilities is now self - directed. This is based on the assumption that individuals and their family members or carers are best placed to make decisions on the best kind of support that will make the biggest difference to their lives and help them stay more independent.

Self - Directed Support seeks to replace the old

approach of prescribed care, by putting people in control of the support they need to live the life they choose. The role of social care workers is now focused on enabling people to make better choices by providing information on a range of support options available in the community and helping individuals to arrange to put that support in place, which is safe and legal.

Self - Directed Support Self - Directed Support aims to improve the way we work in Adult Social Care, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services

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are delivered without increasing the costs, and will help effectively manage resources in the face of increasing demand arising from an ageing older population. Half of Surrey’s population is aged 50 or more, and the number of people aged 85 is set to double over the next 20 years.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Your support, your choice continued How does it work?

Self - Directed Support is for adults who are eligible for social care (see page 8). It allows people to have more choice and control over their life because it lets them make decisions about the support that they need. It asks how they want to live their life, what they want to achieve in life and what support they need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring.

If you are eligible for social care support, Self - Directed

Support gives you a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage day-to-day activities and everyday tasks such as washing and dressing, help with eating and drinking or getting out into your community.

You can then choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your agreed eligible needs.

Personal Budgets Personal Budgets have now been introduced across the whole of Surrey for all eligible new users of social care services and will be offered to people already receiving support from Adult Social Care over the next year. They will also bring flexibility and transparency of funding to the provision of social care services.

A Personal Budget is an amount of money that is allocated according to your needs, to be spent on services of your choice. Currently in Surrey, you can use parts of your Personal Budget, or your entire Personal Budget, in various ways: • A Direct Payment (DP) – the County Council pays you an amount of money. The money can then be spent on solutions and services of your choice to meet your eligible social care needs, and over which you have control.

• An Indirect Payment (IP) – this is made available if a person is not able to consent to a Direct Payment, but

where a Direct Payment is deemed to be in their best interest. It can be paid to a person who is ‘suitable’.

There are rules and guidance to help the council decide who is a ‘suitable person’.

• A supported managed account – this is a Direct Payment to you that is held on your behalf by Surrey Independent Living Council (SILC) who then manage the payments under your instruction and make payments on your behalf.

• Individual service funds – your Personal Budget, or some of it, can be lodged with a service provider for you to draw from to get support as and when you need it.

• Surrey County Council arranges and pays for your support directly with the provider of the support for example a care agency or residential home.

Further information To find out more information on Self - Directed Support in Surrey and changes to Adult Social Care services, go to www.surreycc.gov.uk/adultsocialcare, or email

contactcentre.adults@surreycc.gov.uk.

For background information about personalisation please visit www.puttingpeoplefi rst.org.uk.

This Directory’s helpline This Directory’s free helpline provides an independent information and help service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of care providers that meet your needs, while taking into account your personal needs and interests.

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Visit www.carechoices.co.uk for further assistance with your search for care

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How we can help you meet your needs Discussing your situation Adult Social Care’s policy is to provide help to people with the highest level of need and risk. When assessing someone’s needs, we consider carefully the factors that affect their independence and wellbeing. In discussion with the person and their carers, we jointly agree the likely effect on the person’s independence or how likely it is that a person’s home life will break down or become unsafe if they don’t have appropriate social care support, within guideline timescales.

An assessment covers four broad areas: • is the person able to make their own choices about how they live?; • is the person’s health or safety at risk, including freedom from harm or abuse?; • can they manage essential daily routines e.g. washing, dressing, meal preparation and cooking?; and • can they play an active part in the life of their family or community, and are they able to access leisure activities or participate in work, learning or volunteering?

Increasingly assessments are conducted through a supported assessment process with the person themselves leading the process, as they are usually the best judge of their needs and how they would best be met. When the assessment is complete an eligibility decision will be made based on the level of risk to the person’s independence or of their care or living arrangements breaking down or becoming unsafe if appropriate support were not provided.

We use the following guideline timescales to assess the risk: ‘Critical’ risk: the person will need support now or within seven days

‘Substantial’ risk: the person will need support within one to twelve weeks ‘Moderate’ risk: the person will be likely to need support within three to six months ‘Low’ risk: the person will need support in six month’s time or more.

No local authority ever has enough resources to meet all potential social care needs. As the demand for social care increases, it becomes more important to allocate resources according to priority needs. We do this by setting ‘eligibility criteria’ to decide who has the greatest immediate or longer term needs. All local authorities use the same eligibility framework issued by the Department of Health and most local authorities are like Surrey in providing services to people in ‘Critical’ and ‘Substantial’ need of support.

Services provided by local authorities to people are means tested and a sliding scale of financial contributions are applied which can be a zero charge to full care charges depending on a person’s income and savings.

For more information please contact: Adult Social Care: Monday – Friday 8.00am – 6.00pm Tel: 0300 200 1005

Home from hospital Adult Social Care provides a range of support and services that provide advice and information and support for people to enable them to remain in the community as independently as possible. This can help individuals to maintain their quality of life with the right support where and when they need it. Adult Social Care can also provide advice and information for people whose needs require them to consider care home placements.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Leaving hospital Adult Social Care works closely with hospitals to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible.

Our social care staff are available to help with information and advice when you are ready to leave hospital. We have staff available seven days a week in Surrey’s acute hospitals, details on how to contact them is available on the wards.

No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any financial charges that may be made.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree.

If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital.

Carers should be offered an assessment and may also need advice and support and the hospital social care team is available to discuss any issues with them and also give them details of carers’ support groups.

We can also introduce you to local voluntary organisations who can help, with a variety of services such as laundry and domestic cleaning, or sitting services.

Reablement service Adult Social Care in Surrey provides a reablement service that helps you to learn how to accommodate your illness or condition and maximise your level of independence at home. Our team of specially trained staff will assess your needs in the short term to maintain independence in your in your own home and monitor your road to recovery on an ongoing basis.

The service is available to anyone who would benefit from a skills gain programme, or people who have had a period of poor health, ad require confidence building to maintain daily living skills.

The team of reablement assistants operate between 7am and 10pm Monday to Friday and 8am to 10pm on weekends and bank Holidays.

Ham House, Richmond

Visit www.carechoices.co.uk for further assistance with your search for care

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Making life easier in your home In the living room

Plug with handle Chair raisers

Easi - reach BYRO N

What you have to do

What is difficult for you

• Get in and out of chairs • Standing up f rom sitting

Simple solutions

Complex solutions

More complex solutions

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Move furniture out of the way

• Remove window opener

• Environmental controls

• Gadget to open/close window

• Install extractor fan

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system • Environmental controls

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Open and close windows

• Control heating

• Can’t reach windows • Not secure to leave windows open

• Can’t reach controls for fire or heating

• Light switch toggle

• Move light switches

• Switch is difficult to use

• Socket extension

• Replace light switches

• Affording the fuel

• Insulate your home

• Carrying the fuel

• Ask for a winter fuel payment

• Switch lights on and off • Can’t reach switch

• Keep warm

• Control heating

• Watch TV

• Install new windows

• Hear the sound of the TV

• Handi-plugs • Replace the fire

• Move light switches

• Use a trolley – if you can safely lift the fuel into the trolley • Use subtitles

• Use a trolley – if you can safely lift the fuel into the trolley • Replace light switches • Environmental controls

• See GP

• Get a room loop • Request an assessment for a hearing aid

Organisations that can help with equipment and sensors: Adult Social Care Helpline: 0300 2001005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Website: www.surreytelecare.com Local borough and district councils across Surrey for home adaptations.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers

Pill dispenser

M T W T F S S

Easy grip scissors

Bed raisers

What you have to do • Get in and out of bed

What is difficult for you •

•

• •

Standing up from sitting on the bed Moving from wheelchair to bed Bed is hard to reach Bed is too soft

• Sit up in bed, turn or roll • Bed is too soft over • Bedding is too heavy • Nothing to lean on

Simple solutions

More complex solutions

Complex solutions

• • • •

Move bed/furniture Leg lifter Raise bed Learn new techniques for moving safely

• •

•

Fit grab rails Buy a new bed mattress Transfer board

• •

• •

• •

•

Change bedding Learn new techniques for moving safely Buy a bed cradle

• • • •

Buy a bed ladder Bed lever Pillow raiser Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

Hospital bed Buy an electric adjustable bed Mobile hoist Ceiling track hoist

• Keeping warm in bed

• Checking the safety of your electric blanket

• Get dressed

• Reaching all of your body

• Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: • Consider care in your long handled shoe horn; own home elastic shoe laces; dressing stick; button hook; stocking aids

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

•

•

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

Ask pharmacist for an easy to open bottle Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Ask someone to prompt you

• Buy a clock that ‘speaks’

Organisations that can help with equipment and sensors: Adult Social Care Helpline: 0300 2001005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Website: www.surreytelecare.com Local borough and district councils across Surrey for home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care

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In the kitchen

Pan handle holder

Teapot tipper

Chopping board with spikes Large handled cutlery Perching stool

What you have to do

Liquid level indicator

What is difficult for you

Simple solutions

Complex solutions

More complex solutions

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Alter kitchen • Change switches • Raise or reposition taps • Fit lever taps or new taps

• Cut, chop, prepare and cook food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching / high stool • Buy a trolley

• Change height of work surface • Make space under work surface for knees when sitting

• Move around the kitchen

• Not enough space

• Re-organise furniture

• Review mobility equipment used

• Adaptation to kitchen

• Eat and drink

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is • Wall-fixed ironing board • Raise/lower washing too high or too low machine • Putting up ironing board

• Lower or raise cupboards

Organisations that can help with equipment and sensors: Adult Social Care Helpline: 0300 2001005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Website: www.surreytelecare.com Local borough and district councils across Surrey for home adaptations.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Grab rail

Shower board

Raised toilet seat

Tap turners Long-handled sponges

What you have to do

What is difficult for you

• Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap

• Lever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Washing my back • Strip wash

• Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

• Dry yourself

• • •

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet • Request short-term loan of commode

• Clean teeth

• Gripping the toothbrush • Toothbrush gripper • Standing at the basin

• Electric toothbrush • Stool

• Have a shower

• Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move • Stand for long shower

• Shower board • Shower chair or stool • Replace shower controls

Floor is slippery Room is too cold Difficulty in drying body

Simple solutions

Toilet seat and support frame

• Strip wash • Non-slip mats • Half-step

More complex solutions

Complex solutions

Organisations that can help with equipment and sensors: Adult Social Care Helpline: 0300 2001005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Website: www.surreytelecare.com Local borough and district councils across Surrey for home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care

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CARE VISITS AT HOME We care passionately

Our staff Our staff are caring, trained to give medication and police checked.

Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Call and talk to one of our friendly professional team at your local branch

Bluebird Care Elmbridge & Runnymede

Bluebird Care Epsom & Kingston

Tel: 01932 567593 Email: elmbridge@bluebirdcare.co.uk

Tel: 01372 822875 Email: epsom@bluebirdcare.co.uk

Bluebird Care Guildford & Waverley

Bluebird Care Reigate

Bluebird Care Rushmoor & Surrey Heath

Tel: 01483 761000 Email: guildford@bluebirdcare.co.uk

Tel: 01737 247111 Email: reigate@bluebirdcare.co.uk

Tel: 01276 683577 Email: rushmoor@bluebirdcare.co.uk

www.bluebirdcare.co.uk

Help in your own home A little extra support For many people it is important to them to stay in their own, familiar surroundings near to friends and family.

At the same time, retaining our independence can also mean we need a little extra help. Some carefully chosen

home care (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Why choose home care?

Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help.

How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if homecare will benefit you.

You and your family will be fully involved in choosing what will suit you best.

Alternatively, you or those close to you might notice

changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself properly. If this happens, your local council’s social services department is a good first step towards finding help.

Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help.

How home care can help you The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing.

You might be surprised to learn that even those with

quite significant and debilitating medical problems can get a level of skilled personal care that can enable them to stay in their own home. Some agencies will provide ‘live-in’ care, where a care worker will stay with you at home to support you throughout the day and night.

Finding the right support The Care Quality Commission (CQC) (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety.

There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation. Use their directory to find services operating in your area by visiting www.ukhca.co.uk/findcare/ Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too.

You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need.

However, the benefits of using a regulated agency include:

· assessing your care needs and tailoring a plan to meet those needs; · advertising, interviewing and screening suitability of workers; · arranging necessary insurance cover; · providing training and development for care workers; · managing workers’ pay, including compliance with the National Minimum Wage; · managing employment relationships, including sickness, absence and disciplinary matters; and · managing health and safety issues.

Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

With thanks to Mike Padgham, Chair of the United Kingdom Homecare Association.

Visit www.carechoices.co.uk for further assistance with your search for care

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For many people the question of care services at home doesn’t arise until suddenly, there is a need. ASSURED CARE offers a realistic alternative that allows people to stay at home, with familiar friends, relatives and their possessions around them. ASSURED CARE can offer a support service from 1/2 hour - 24hr live in care.

No upheaval, no stress and no trouble.

Our CARE “Just Happens” This Is Simply a Snapshot of the Type of Services We Provide: • Shopping • Companionship • Pampering Sessions • Meal Preparation • Prescription Collection • Personal Care We offer the kind of service people want. We don’t tell you what you can have - we believe that the people we provide care for are in control of the decision making process.

We are always very careful not to take over our customers’ lives. We have a strong belief that we ‘do with’ and not ‘do for’ in that we help to maintain independence whilst at the same time allowing our customers to live as full and active life as possible.

Visit www.assuredcaresurrey.co.uk or Email info@assuredcaresurrey.co.uk One of our Managers will be happy to come and meet you for an informal discussion regarding our service.

29 Mayfield Road, Walton on Thames, Surrey KT12 5PL Telephone: 01932 224 858

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Providing personalised support in your own home “ Based in Guildford we are a family run n business that is committed to providing older people and young adults with learning disabilities with friendly & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support

• Companionship • Personal care • Light domestic duties • Post treatment convalescence

• Trips out aration • Meal preparation Medicines prompts • • Respite & holiday cover

We listen to your needs and together reach a solution

Call us today on 01483

224 985

info@homecountiescarers.co.uk | www.homecountiescarers.co.uk

We also have great opportunities for Carers

Stay independent with home care from Allied

We understand how important it is to remain living at home, no matter what age you or your loved ones are. Our flexible service can provide care to suit almost any situation – from a couple of hours a week to live-in care. You can rely on us to deliver

exactly what you or your relative needs to remain living at home. And our well-trained and friendly carers will always perform their duties with warmth and kindness, and provide companionship and emotional support whenever it’s needed.

Call us on:

0800 542 3401 041 quoting code: ALL022

alliedhealthcare.com Visit www.carechoices.co.uk for further assistance with your search for care

17

Do you need a Helping Hand?

Home care...24 hours per day, 7 days a week.

At Helping Hands we have been providing award winning quality home care since 1989. Still family run, we apply our local knowledge and 23 years of home care experience to offer one to one care that enables you or your loved one to remain at home with compassion and dignity.

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with housekeeping, companionship, providing a break for an existing care giver, personal care, support with continence and hospital discharge.

So if you are looking for extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - 24 hours per day, 7 days per week.

To find out how we can help, please call:

0808 180 1045

or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and elderly members of the communities.”

Lisa Carr, Director of Great British Care awards

Home care agency checklist

© 2013 Care Choices ltd

Questions to ask Ask to see a copy of an agency’s registration certificate and their most recent inspection report when considering their services.

Care workers · You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

· How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?

.......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... ..........................................................................................................

.......................................................................................................... .......................................................................................................... .......................................................................................................... ..........................................................................................................

· Carers should be fully trained or be in on-going training.

Ask the agency about their policies on this.

.......................................................................................................... .......................................................................................................... .......................................................................................................... ..........................................................................................................

· You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. · Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Agencies · What experience does the agency have in your particular field of need? Can they supply references for you to check? .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... · Homecare agencies providing personal care must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate or check the CQC website. If they are listed on the site, they are registered. · How long has the agency been operating? .......................................................................................................... .......................................................................................................... .......................................................................................................... ..........................................................................................................

· How can you contact the agency in an emergency or outside office hours?

· How hard or easy would it be to make a complaint and how are things then put right? .......................................................................................................... .......................................................................................................... · If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK can help with this.

Paying Most people who receive care or support services funded by the council are asked to complete a financial assessment. The assessment works out whether a person can afford to make a contribution towards the cost of care. Most people are offered a Personal Budget, which allows you to be in control of who provides support and when that support is provided. Your Personal Budget can be paid to you or somebody acting on your behalf to allow you to make your own arrangements. Alternatively, the council can offer to make arrangements on your behalf. · If your care needs do not meet the council’s eligibility criteria and you decide to make private arrangements, always check carefully how much this will cost and make sure you know exactly what type of service will be provided.

Visit www.carechoices.co.uk for further assistance with your search for care

19

Paying for care in your home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment.

People with more than *£24,500 in savings or capital have to pay the full cost. The value of the home you live in is not counted when working out charges for nonresidential care. If you have more than *£24,500 you should tell the council when your savings fall below this amount.

The council calculates charges in accordance with its Fairer Charging policy. The policy ensures people are only required to pay what they can afford; taking into

account capital, income and expenditure. The assessment looks at how much money you have coming in, gives an allowance (set by the government) for everyday living expenses and makes allowance for disability – related expenditure. Disability – related expenditure is the extra amount you spend as a result of your disability or illness.

The council can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming your full entitlement. Most people on a very low income are not required to pay.

Leaflets and further information on how charges are calculated in Surrey can be found on the council’s website – www.surreycc.gov.uk/adultsocialcare. * Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge.

Reablement can be provided free for up to 6 weeks. If ongoing care needs are identified at any time during this period however, the ongoing service is no longer classed as reablement and becomes chargeable.

Some people do not have to pay towards care services.

For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP for those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need.

Other ways to fund your care and support If you do not qualify for financial assistance from the council there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist-care-fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take

shared responsibility for the suitability of any product they recommend.

The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully accredited independent financial adviser search their website: http://societyoflaterlifeadvisers.co.uk/find-an-adviser/

Search online for the right care

Publications

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Equity release If you cannot get the care or support you need from your local council and do not have sufficient income or savings to pay for services, equipment or adaptations privately you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years.

There are two types of equity release – Home Reversion Plans where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there and Lifetime Mortgages where you borrow against the value of your property and the interest on the loan rolls up, added to the loan and repayable when you sell the property or move out.

Features of Home Reversion Plans: • • • •

the minimum age is typically 65; you decide what percent of the property to sell; no interest is charged; the amount received is based on age, sex and percentage sold;

• •

•

for cash lump sum, income, or both; no repayments (may be peppercorn rent on some products); a share of the property proceeds is paid to provider on death or permanently selling up.

• • •

the loan size depends on age; no repayments are required until the loan is redeemed; on death or sale of property the remaining equity passes to your estate.

Features of Lifetime Mortgages: • • • •

the minimum age is typically 60; there is a mortgage on the property; the interest rate is normally fixed; interest ‘rolls up’;

SHIP Most equity release providers have signed up to be members of SHIP (Safe Home Income Plans). SHIP members adhere to a strict code of conduct meaning they must: • provide fair, simple and complete presentation of their plans. Clearly setting out the benefits, obligations, variables and limitations in their literature; • include all costs which the applicant has to bear in setting up the plan, the position on moving, the tax

situation and the effect of changes in house values; •

ensure the client’s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certificate to the effect that the contractual terms have been fully explained; and

• all SHIP members’ plans carry a ‘no negative equity’ guarantee so you will never owe more than the value of your home.

The do’s and don’ts of equity release: Do: • Consider the alternatives – family or friends, existing savings, claiming benefits, grants or downsizing.

• Consider the impact on means-tested benefits or council support.

• Involve family members in your decision.

•

Ask the right questions: Can the plan be repaid early?

Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it SHIP approved?

•

Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it.

• Choose an independent solicitor with experience in dealing with equity release and preferably agree a fixed fee.

• Choose an independent financial adviser (IFA) with the relevant equity release qualification, experience and access to all equity release plans on the market.

Don’t: • Borrow money to invest. It is risky to hope that investing money borrowed would provide a return greater than the costs of borrowing it.

This Directory’s helpline can advise you on a range of topics, including funding, care, accommodation and rights. Call 0800 389 2077 to access this free service.

• Proceed without specialist advice.

With thanks to Philip Spiers, Consultant, Elderly Accommodation Counsel (EAC).

Visit www.carechoices.co.uk for further assistance with your search for care

21

Home care providers absolute care services ltd Worcester Park Tel: 01737 371188 OP D PD LDA MH SI YA AD Acorn Homecare Farnborough Tel: 01252 521151

OP MH SI YA Advert page 37

Advantage Nursing Agency ltd Reigate Tel: 01737 213855 African Positive Outlook Kingston-Upon-Thames Tel: 0208 546 1671

OP D PD SI YA

OP MH SI

Age Concern Runnymede & Spelthorne Chertsey Tel: 01932 563662 Agincare UK Ltd Guildford Tel: 0208 783 9152

OP

OP D PD LDA MH SI YA Advert page 24

aims homecare domiciliary services Epsom Tel: 01372 720908 OP D PD LDA MH SI YA albert homecare Worcester Park Tel: 0208 337 2265

OP D PD LDA MH SI YA

Alburycare Ltd Guildford Tel: 01483 451861 alfa house Walton-on-Thames Tel: 01932 253321

OP D PD MH SI

OP D PD LDA MH AD

All About Care Guildford Tel: 01483 503944 Allied Homecare Guildford Tel: 0800 068 8535

OP D PD Advert page 17 OP D PD LDA MH SI YA AD

Almost Family Ltd Newdigate Tel: 0845 034 1134 Alpenbest south Walton-on-Thames Tel: 01932 255000 amazing angels homecare Caterham Tel: 01883 346333

OP D PD LDA SI YA Advert page 26 OP OP D PD MH SI YA

Angel Heart Home Care Limited Camberley Tel: 01276 804421 OP D PD MH SI

Advert page 36 Angel Touch Care Agency Farnham Tel: 01252 781078 Ashcroft Care Services Horley Tel: 01293 826200 Ashford Care Agency Ashford Tel: 01784 256358 Service User Bands

22

OP D PD PD LDA MH YA OP D PD LDA MH SI

Advertisers are highlighted

Ashlong House Domiciliary care Dormansland Tel: 01342 837213 OP PD LDA MH SI YA AD Assured CARE Surrey Ltd Walton-on-Thames Tel: 01932 224858 OP D PD MH SI YA

Advert page 16 Astor Care and Nursing Agency OP D PD LDA MH SI YA AD Knaphill Tel: 01483 797950

Advert page 24 beechwood court Sunbury On Thames Tel: 01932 782625

OP D PD LDA MH SI YA AD

Belgravia Nursing and Care Leatherhead Tel: 0208 540 8212

YA

bells piece supported living service Farnham Tel: 01252 715138

LDA YA

Better at home Ltd Esher & E. Molesey Tel: 0845 0945 664 OP D PD LDA SI YA Epsom & Ewell Tel: 0845 0945 664 OP D PD LDA SI YA Live-in Care Tel: 0845 0945 090 OP D PD LDA SI YA Surrey Heath Tel: 0845 0945 335 OP D PD LDA SI YA Woking & Guildford Tel: 0845 0945 335 OP D PD LDA SI YA BeZer at Home (Epsom & Ewell) OP D PD LDA SI YA Epsom Tel: 0208 393 3318 BeZer at Home (Esher) East Molesey Tel: 0208 783 9910

OP D PD LDA SI YA

BeZer At Home (Woking) Woking Tel: 0845 0945664 birtley house nursing home Guildford Tel: 01483 892055 Bliss Homecare Weybridge Tel: 01932 850055

OP D PD LDA SI OP D PD OP D Advert page 37

blue ribbon care surrey Camberley OP D PD LDA MH SI YA AD Tel: 0800 644 1987 Bluebird Care Elmbridge & Runnymede Tel: 01932 567593 OP D PD SI YA Epsom & Kingston Tel: 01372 822875 OP D PD OP D PD SI YA Guildford & Waverley Tel: 01483 761000 Reigate Tel: 01737 247111 OP D PD LDA SI Rushmoor & Surrey Heath Tel: 01276 683577 OP D PD

Advert page 14 Boyce Care Ashford Tel: 01784 245817 / 07956 944077

LDA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Kirkw

01483 331332

Professional, reliable care to keep you safe in your own home You can stay happy, healthy and safe in the comfort of your own home, without giving up your independence, with our professional home care service: — Personalised help with every-day tasks — Highly trained, dedicated, English-speaking carers providing the support needed, when it’s needed — An affordable, local alternative to residential care

For a chat or a free assessment Call 01483 331332 Your carer is trained for:

We specialise in:

— companionship and domestic tasks

— rehabilitation

— shopping trips and appointments

— hoisting and mobility support

— preparing food

— Alzheimer’s and dementia

— personal care

— Parkinson’s

— administration of medication

— PEG & RIG feeding — palliative care and other complex needs

Specialist home from hospital service — Medication management & administration — Liaison with ward & healthcare professionals — Intensive start where needed If you need help getting someone home from hospital quickly and safely

Call 01483 331332 now 77 Walnut Tree Close, Guildford, Surrey GU1 4UH Telephone 01483 331332 Email info@kirkwoodcare.com Visit www.kirkwoodcare.com Kirkwood Care is regulated by the Care Quality Commission. Registration No 1-131468871.

Kirkwood Care A4 Advert-2013 v4.indd 1

UKHCA

UNITED KINGDOM

HOME CARE ASSOCIATION

29/07/2013 13:33

care and support at home...

• A friendly, flexible service with help available from 1 hour per week to 24 hour live-in care • A family owned and run business who were fully compliant at our last inspection by the Care Quality Commission (Nov 2012) • Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance.

• We can offer you support with: personal care, bathing, hair washing, physical therapy excercises, companionship, nursing care, simple cooking, shopping, medication management, ironing or light domestic duties, gardening and handyman services • Trustworthy, compassionate and reliable individuals required to join our friendly team. Experience not essential as full training is provided.

For further information, or to arrange a free no obligation meeting in your home, please call 01483

797950 or visit our website www.astoragency.co.uk

Live-in Care

Carewatch...

supporting independence

Carewatch, the national provider of local homecare services provides care and support to those who wish to retain their independence and to do so in their own homes. Your local branch, Carewatch Surrey can support you or a loved one with:

from £675 per week

• Light domestic duties such as shopping and cleaning • Providing friendship, reassurance and companionship • Personal support • Complex care, palliative and respite care For more information please call:

www.carewatch.co.uk

0208 872 4136

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info Guildford 01483 256 963

24

Care and Support Do you need help with...

• Bathing and dressing • Meal preparation • Shopping • Laundry • Medication

...and other daily living and household tasks? We provide services in Surrey and West Sussex. We can deliver your care and support needs from one short call per day, right up to 24 hour live-in care.

If you would like to know more, please look at our website www.cherchefelle.org.uk or contact us on 01737 244312, or email info@cherchefelle.org.uk • Care • Housing Management • Support

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued Bramley House Extended Care Dorking Tel: 01306 740003

OP D PD SI

Britannia Homecare Ltd OP D PD LDA MH SI YA AD Horley Tel: 01293 823825 brook lodge Redhill Tel: 01737 642904

LDA YA

Care Options Caterham Tel: 01883 345344

OP D PD MH SI AD

Care Solutions UK Ltd Egham Tel: 01753 861117

OP D

Care Uk (Community care services camberley dca) Camberley Tel: 01252 540631 OP D PD LDA MH SI YA AD care unlimited domcare ltd Redhill Tel: 01737 645171 OP D PD LDA MH SI YA AD caremark Advert page 35 Elmbridge Tel: 01932 428445 OP D PD LDA MH SI YA AD Guildford & Woking Tel: 01483 222852

OP D PD LDA MH SI YA AD

Children’s Trust –­Tadworth, The Tadworth Tel: 01737 365000

PD LDA SI

Clarendon homecare Kingston-upon-Thames Tel: 0208 439 7722 OP D PD SI YA Classic Home Care Services Epsom Tel: 0208 393 7117 OP D PD LDA MH SI YA College of St Barnabas Lingfield Tel: 01342 870260

OP

Constant Services Limited Leatherhead Tel: 01372 230540

OP D PD YA

County Care Independent Living Limited Send Tel: 01483 224183 PD LDA MH SI YA Creating lifestyles limited – surbiton dca Guildford Tel: 01483 243673 LDA Crossroads Care Surrey – East Surrey Branch Oxted Tel: 01883 714641 OP D PD LDA MH SI YA AD

Advert page 35 OP D PD LDA MH SI YA AD

Carers at Home Ltd Bramley Tel: 01483 899350

Crossroads Care Surrey – Elmbridge & Spelthorne Branch Staines Tel: 01784 446294 OP D PD LDA MH SI YA AD

OP D PD MH SI YA

carers with care limited Camberley Tel: 01276 501597

OP D PD MH SI YA

Crossroads care Surrey – Guildford & Waverley Branch OP D PD LDA SI YA Guildford Tel: 01483 447771

caremark Mid-Surrey Tel: 01372 230782

Carewatch (East Surrey) Beare Green Tel: 01306 710900 OP D PD LDA MH SI YA AD

Advert page 30 Carewatch (North West Surrey) Harrow Tel: 0208 872 4136 OP D PD LDA MH SI YA AD

Advert page 24 castle court Reigate Tel: 01737 735148

YA

Caterham Domiciliary Care Agency Caterham-on-the-Hill Tel: 01883 334748 OP D PD LDA MH SI catto homecare Camberley Tel: 01276 500522

OP D PD LDA SI YA

Cavendish Domiciliary Care Agency Reigate Tel: 01737 224497 LDA SI YA Chenash Homecare Specialists Carshalton Tel: 0208 648 6400 Advert page 35 OP D LDA YA Cherchefelle Housing Association Redhill Tel: 01737 244312 OP D PD LDA MH SI AD

Advert page 24 Service User Bands

Crossroads care Surrey – Mid Surrey Branch Leatherhead Tel: 01372 363300 OP D PD LDA MH SI YA AD Crossroads care Surrey – Woking & Surrey Heath Branch Woking Tel: 01483 447771 OP D PD LDA MH SI YA AD Crystal Care Home Care Ltd Burgh Heath Tel: 01737 361780 Cura Domi - Care At Home ltd Godalming Tel: 01483 420055

OP D PD SI YA OP D PD LDA YA Advert page 16

de vere care - surrey Walton-On-Thames Tel: 01932 267444 OP D PD MH SI East Surrey Carers Services Redhill Tel: 01737 779339

LDA

elmbridge reablement service Esher Tel: 01372 832568 OP D PD LDA MH SI AD Enara Beech Homecare Walton-On-Thames Tel: 01932 223050 OP D PD LDA MH SI YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

25

YOUR INDEPENDENCE AND WELLBEING IS AT THE HEART OF EVERYTHING WE DO Silverlake’s experienced and friendly team deliver perfectly tailored home care support. We’re passionate about delivering a personable, flexible and reliable service.

We deliver community based care within the Mole Valley District, offering anything from 15 minute visits up to 24 hour live in care.

We can provide support in the following areas of everyday life: • Personal care • Dementia care • Domestic care

• Social care • Nutritional care • Medication care

T: 020 7186 0227 www.silverlakecare.co.uk

HOME CARE / DOMEstiC suppORt

Domestic support, Day-care, Night Care, Live-in Care

LIVE-IN CARE FROM £525 PER WEEK • Support and care • Ongoing care for disabled e.g. MS sufferers • Respite care for family carers or post-operation • Care for Alzheimer’s/dementia.

Please telephone 01483 548777 or call in for details.

Email: helpunlimited@unicombox.co.uk Website: www.help-unlimited.co.uk Help Unlimited 24 Ewhurst Road, Cranleigh GU6 7AE / 4 Cresswell Corner, Anchor Hill, Knaphill Surrey GU21 2JD Confidentiality assured. No obligation visits undertaken. Registered with The Care Quality Commission. Established 25 Years

Loving Care Domiciliary Services Ltd

We offer: • Personal care • Meal preparation • Sitting service • Medication support and other home care tasks

Tel: 01883 330687 providers of Adult Social Care.

97 Chaldon Road, Caterham, Surrey CR3 5PJ www.lovecareltd.co.uk Registered with CQC as

26

ALPENBEST CARE

Esher, Molesey, Byfleet, Weybridge, Walton, Runnymede, Epsom, Spelthorne, Woking, Dorking

We work in partnership with service users and their family or friends to provide care of the highest quality, promoting independence within the framework of the essential values of daily living. We provide care to look after every need, in the comfort of your own home.

PERSONAL CARE • DOMESTIC SUPPORT SOCIAL CARE • NUTRITIONAL CARE Packages of care are individually tailored to individual needs and can range from 1/2 hour per week to 24 hours a day, 365 days a year.

Tel: 01932 255000 Fax: 01932 222620 Email: service@alpenbestcare.co.uk Web: www.alpenbestcare.co.uk Alpenbest Care, Buckingham House, 7 Churchfield Road, Walton on Thames, KT12 2TT

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued epsom Town Hall Epsom Tel: 01737 737537 Eternity Care LLP Guildford Tel: 01483 831516

OP D PD MH SI AD OP D PD LDA MH SI YA

Everycare (Central Surrey) Guildford Tel: 01483 536266 Advert page 37 OP D PD LDA MH Everycare (East Surrey) Ltd OP D PD LDA MH SI YA AD Reigate Tel: 01737 246000

Advert page 30 Excellent care limited OP PD LDA MH SI AD Caterham Tel: 01883 332649 farisean OP D PD LDA MH SI Caterham Tel: 01883 340898 Field Lane Domiciliary Agency, The LDA Reigate Tel: 01737 242209 Friends at Home Woking OP D PD MH SI YA Woking Tel: 0207 730 8263 ges care limited OP D PD SI YA Epsom Tel: 0208 393 3544 Grace at Home Limited YA Woking Tel: 07912 661047 grange supported living service, the PD LDA SI Leatherhead Tel: 01372 452608 Greenway Homecare OP D PD SI Redhill Tel: 01737 762226 greys homecare OP Woking Tel: 01483 771523 guildford Borough council OP D PD LDA MH SI YA Guildford Tel: 01483 518351 Halow care agency, the LDA YA Guildford Tel: 01483 447960 Haslemere Homecare Ltd OP D PD MH SI AD Haslemere Tel: 01428 651994 Heart of the South Care Agency OP D PD LDA MH SI YA Oxted Tel: 01883 722355 Heath Lodge Care Services Ltd Weybridge Tel: 01932 851151 OP D PD LDA MH SI YA AD

Advert page 34 Help Unlimited –­Ewhurst Road Cranleigh Tel: 01483 548777 OP D PD LDA MH SI YA AD Help Unlimited Knaphill Tel: 01483 548777 Advert page 26

OP

Helping Hands South East Region OP D PD MH SI YA Epsom Tel: 0808 180 1045 Advert page 18

home counties carers West Clandon Tel: 01483 224985

Service User Bands

OP D PD SI YA Advert page 17

Home Help Angels Limited Camberley Tel: 01276 469423 OP D PD LDA MH SI YA AD Home Instead Senior Care Ascot, Camberley and Wokingham Tel: 01344 233147 Epsom Tel: 01372 741544 Farnborough, Farnham and Fleet Tel: 01252 758716 Guildford & Woking Tel: 01483 225577 Walton-on-Thames Tel: 01932 241020 Wimbledon and Kingston Tel: 0208 942 4137 Windsor, Egham and Staines Tel: 01784 477854

OP D PD LDA MH SI YA OP D PD LDA MH SI YA OP D PD LDA MH SI YA OP D PD LDA MH SI YA OP D PD LDA MH SI YA OP D PD LDA MH SI YA OP D PD LDA MH SI YA Advert page 28

homecare southlodge Walton-On-Thames Tel: 07738 939529

OP D LDA MH SI Advert page 32

in safe hands home care limited OP D PD LDA MH SI YA Epsom Tel: 0208 391 2224 independence homes domiciliary care agency LDA YA Caterham Tel: 01883 331777 IRC Care Services Whyteleafe Tel: 01883 332666 Advert page 33 Ivory Homecare Fleet Tel: 01252 612849 john gale court Epsom Tel: 0208 786 9142

OP YA OP D PD YA

OP D PD LDA MH SI YA

kettlewell house nursing home Woking Tel: 01483 221900 OP D PD MH SI YA AD

Advert page 69 Kirkwood Care Guildford Tel: 01483 331332

Lloyds Nursing Agency London Tel: 0207 183 8598

OP D PD LDA MH SI YA Advert page 23 OP PD LDA MH SI YA AD

Local Care Group Ripley Tel: 01483 224896 Loga Care ltd Farnham Tel: 01252 852100 London Care Plc Shepperton Tel: 01932 260850

OP OP D PD LDA MH SI YA OP D PD LDA SI YA

Longdene Homecare ltd – North Surrey Walton-on-Thames Tel: 01932 254276 OP

Adverts inside front cover & page 37

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

27

Specialists in providing older people with care in their own homes Home Instead Senior Care is rapidly building a reputation as one of the UK’s leading care companies, enabling older people to continue living in their own homes. Our CAREGivers take great pride in helping our clients to lead more comfortable and confident lives and we tailor our services to each client’s individual needs.

Nothing is more important to us than providing a friendly, flexible and reliable care service that works for everyone in your family. From just a couple of hours a week to full time, our care is available 24 hours a day, 7 days a week.

We provide services in:

Services include: • Companionship • Medication reminders • Light housekeeping • Personal care • Meal preparation • Specialist dementia care • Shopping and trips • Convalescence support • Local transportation and errands and many more...

• Ascot • Camberley • Dorking • Elmbridge • Epsom and Ewell • Farnham • Frimley • Guildford • Kingston • Mole Valley • Runnymede • Spelthorne (West and East) • Wimbledon • Woking and surrounding areas

For more information, please call: Ascot, Camberley and Wokingham on 01344 233147, Epsom on 01372 741544, Farnborough, Farnham and Fleet on 01252 758716, Guildford and Woking on 01483 225577,

Walton-on-Thames on 01932 241020, Wimbledon and Kingston on 0208 942 4137, Windsor, Egham and Staines on 01784 477854.

Alternatively, please visit www.homeinstead.co.uk Each Home Instead Senior Care® franchise office is independently owned and operated.

Each Home Instead Senior Care® franchise office is independently owned and operated.

Home care providers continued LOnGDEnE HOMECARE LTD – SOuTH wEST SuRREY Godalming Tel: 01483 413131 OP Adverts inside front cover & page 37

OuTREACH SERvICE Ashtead Tel: 01372 277880

OP D PD SI

PARkLAnDS Redhill Tel: 01737 765179

PD LDA SI

LOnGDEnE HOMECARE LTD – SuRREY HEATH & BERkSHIRE Bagshot Tel: 01276 474549 OP D PD LDA MH SI YA AD Adverts inside front cover & page 37

PATTOM LIMITED Ripley Tel: 01483 270210

D LDA MH SI YA

LOvInG CARE DOMICILIARY SERvICES LTD Caterham Tel: 01883 330687 Advert page 26 OP D PD SI YA

PLATInuM CARE APPOInTMEnTS LTD Tadworth Tel: 01737 813267

MACDOnALD CARE SERvICES Lingfield Tel: 01342 835201 OP D PD LDA MH SI YA

PREMIER CARE SERvICES East Grinstead Tel: 01342 833101

MEATH HOME SuPPORT Godalming Tel: 01483 415095

PRESTIGE nuRSInG – REIGATE Reigate Tel: 01737 221818 OP D PD LDA MH SI YA AD

MELODY CARE Farnham Tel: 01252 220080

OP PD LDA MH YA OP D PD LDA MH SI YA AD Advert page 36

MEnCAP - nORTH wEST SuRREY SuPPORTED LIvInG SERvICE Lightwater Tel: 01276 451845 MI CARE SOuTHERn LTD Godalming Tel: 01483 422205

LDA OP D PD SI Advert page 32

MITCHELL’S DOMICILIARY CARE SERvICES Redhill Tel: 01737 852177 OP D PD LDA MH SI YA AD MOLE HOuSE Redhill Tel: 01737 645872 MOLE vALLEY DISTRICT COunCIL Dorking Tel: 01737 737537

LDA YA OP D PD MH SI

MORECARE SERvICES (uk) LTD Ashford Tel: 01784 771707 OP D PD LDA MH SI AD nAS COMMunITY SERvICES Godalming Tel: 01483 861066 nIGHTInGALE HOLISTIC SERvICES Caterham-on-the-Hill Tel: 01883 332961

LDA PD LDA YA Advert page 30

PICkERInG HOuSE CARE HOME Dorking Tel: 01306 888077

OP D PD SI OP D SI

OP D PD MH SI YA

PRESTIGE nuRSInG – wOkInG Woking Tel: 01483 516070

YA

PROSPECT HOuSInG AnD SuPPORT SERvICES Horley Tel: 01293 812030 OP D PD LDA SI AD QuEEn ELIzABETH’S fOunDATIOn DORInCOuRT Leatherhead Tel: 01372 841300 PD LDA SI YA REDROOf PARTnERSHIP Epsom Tel: 01372 748247

OP D PD LDA SI YA

REIGATE AnD BAnSTEAD REABLEMEnT SERvICE Reigate Tel: 01737 737181 OP D PD MH SI YA REST ASSuRED wE CARE LTD Woking Tel: 01483 481000

OP D PD SI YA Advert page 32

RIGHT AT HOME (GuILDfORD & fARnHAM DISTRICT) Farnham Tel: 01252 783426

OP D PD SI YA

RnIB DOMICILIARY COMMunITY LIvInG AnD SuPPORT SERvICE Redhill Tel: 01737 768935 PD LDA SI YA ROBERTS CARE AGEnCY LTD Knaphill Tel: 01483 799138

OP D PD LDA MH SI YA

ROjEnE LIvE–In CARE LIMITED Gloucester Tel: 01452 526150

OP D PD SI

nPSL TRADInG AS ALLIED HEALTHCARE GuILDfORD Advert page 17 Guildford Tel: 01483 501490 OP D PD LDA MH SI YA AD

ROYAL ASSOCIATIOn fOR DEAf PEOPLE COMMunITY SuPPORT SERvICE Dorking Tel: 01306 881958 OP D LDA MH SI

nuffIELD CARE CEnTRE Redhill Tel: 01737 767239

OP PD LDA MH

RunnYMEDE REABLEMEnT SERvICE Addlestone Tel: 01932 794810

ORPHEuS CEnTRE, THE Godstone Tel: 01883 744664

PD LDA MH SI YA

Service User Bands

OP D MH SI

Rv CARE SERvICES LTD SuRREY Mayford Tel: 01483 772711 OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

29

Carewatch...

supporting the whole fa mily

K nowing that mu m “is being looked after

safely in her own home is a great reassurance to me and our fa mily

“

www.carewatcheastsurrey.co.uk

Call 01306 710900

PROVIDING A QUALITY CARING SERVICE FOR PEOPLE IN THEIR OWN HOMES

Nightingale Holistic Services in Caterham-on-the-Hill is a small registered supported living environment which was developed specifically for young adults either diagnosed on the Autistic Spectrum or with learning disabilities and Autistic traits. The age range at present is 18-30 years at time of taking tenancy.

Whatever help you may need, you can rely on our friendly & experienced carers for personal care, bathing, cooking, shopping or some help around the house.

01737 246000 Holmesdale House, 46 Croydon Road, Reigate RH2 0NH

30

• A health and social supported living service for young adults with Autism.

• Support office and Registered Manager on site and exclusive to this site only.

• 24 hour (including night) support; according to individual need.

• Large shared flats for 3-4 people, individual en suite rooms, assured tenancy.

Tel: 01883 332961 Address: 85 Whyteleafe Road, Caterham CR3 5EJ Email: info@nightingaleholistic.co.uk

www.nightingaleholistic.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued Rye Lodge Redhill Tel: 01737 643151

LDA YA

Surrey Helping Hands Chertsey Tel: 01932 562218

OP D PD SI

Sans Soucie Home Care Ltd Woking Tel: 01483 656262 OP D PD LDA MH SI YA

Advert page 33

Surrey Homecare Limited – Domiciliary Care Agency Esher Tel: 01372 462118 OP D PD LDA MH SI YA AD

SeeAbility – Horley Support Service Horley Tel: 01293 786496 PD LDA SI YA

surrey scp Redhill Tel: 01737 300474

SeeAbility – Leatherhead Support Service Leatherhead Tel: 01372 220910 OP LDA MH SI YA

Tandridge reablement service Redhill Tel: 01737 737181

SeeAbility – surrey support Service Epsom Tel: 01372 755009 PD LDA MH SI YA

team 24 limited Banstead Tel: 0845 370 2424

Silverlake Care Limited Tadworth Tel: 0207 186 0227

Teamcare Supported living Merstham Tel: 01737 642435

OP D PD SI YA Advert page 26

OP D PD LDA MH SI YA AD OP D PD MH SI

OP D PD LDA MH SI YA AD OP LDA Advert page 34

Tendacare Ashtead Tel: 01372 272240

OP D PD SI YA

threeways dom care Redhill Tel: 01737 760561

OP D LDA MH

somerset care Community (surrey) Egham Tel: 01784 438372 OP D PD LDA MH SI YA AD

Two Counties Care Ltd Farnham Tel: 01252 891125

OP D PD SI YA

south west surrey reablement service Farnham Tel: 01483 518351 OP D PD LDA MH SI AD

waverley reablement service Godalming Tel: 01483 523333 OP D PD MH SI YA

spelthorne reablement service Staines Tel: 01932 795070

Weald Care Godalming Tel: 01483 801810

SmartCare Ltd Epsom Tel: 01372 230757 Weybridge Tel: 01932 855353

Starr Care New Haw Tel: 01932 849888

OP D PD LDA MH SI YA OP D PD MH SI YA AD Advert page 34

OP PD MH SI

OP D PD LDA MH SI AD Advert page 32

Supported Accommodation and Independent Living Services (SAILS) Leatherhead Tel: 01372 832320

LDA YA

supreme care services limited Caterham Tel: 01883 334920 OP D LDA MH AD Supreme Healthcare Services DCA Guildford Tel: 01483 750748

OP

Surecare – Croydon & Sutton Croydon & Sutton Tel: 0844 880 4275/4276 OP PD LDA MH SI YA

OP D PD LDA MH SI YA Advert page 33

Welmede Housing Association Chertsey Tel: 01932 571666

white bird care and nursing agency Camberley Tel: 01276 685415 OP D PD MH YA

Advert page 34 white lodge Staines Tel: 01784 461717

PD LDA YA

White Lodge Centre Chertsey Tel: 01932 567131

PD LDA SI

Whiteley Village Walton-­on-­Thames Tel: 01932 857821

Surrey & Hants Domiciliary care agency Hindhead Tel: 01428 604278 OP D PD LDA SI YA

Wispers Park Care Village Haslemere Tel: 01428 744000

surrey children’s domiciliary care services Redhill Tel: 01737 737828 PD LDA MH SI

woking reablement service Woking Tel: 01483 518859

surrey heath borough council Camberley Tel: 01483 518351 OP D PD MH SI

Your Choice Living DCA Godstone Tel: 01883 742927

Service User Bands

LDA MH

OP OP PD SI YA OP D PD MH AD

OP D PD LDA MH SI YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

31

Best decision we ever made Live-in care in the comfort of your own home CQC 3 star Registered andexcellent fully rating RGN compliant withsupport the CQC,and RGN 24 hour24back support, hourup back up Trained staff of the Trained staff of the highest higheststandard standard Covering Surrey, London, Covering Surrey, London, SESE& &SW UKUK SW

rest assured we care limited

independent living in your own home Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY

Give us a call for friendly and professional information

01483 481000

www.restassured-wecare.com

1/2 page ad.indd 1

3/7/12 11:56:45

HomeCare Southlodge Providing

CARE & SUPPORT at home

We are a domiciliary care provider offering live in care and support including health and social care in the comfort of your own home.

We cover Surrey and South London.

Our highly trained team can provide a tailored service to meet your needs.

You will always be treated with respect as maintaining your dignity is our priority. At HomeCare Southlodge we are committed to providing high standards of care and support.

PERSONAL CARE Washing, dressing, meal preparation, assistance with mobility, medication & sleep-in service.

‘compassionate and reliable’

DOMESTIC SUPPORT Shopping, cleaning, laundry, errands, companionship & sitting service.

We operate across NW Surrey & S Middlesex including New Haw, Addlestone, Woking, Byfleet, Cobham, Esher, Weybridge, Walton, Egham, Staines, Ashford.

Visits arranged to suit your needs 7 days a week between 7am - 10pm.

Call us on 01932 849888 email enquiries@starrcare.co.uk www.starrcare.co.uk Starr Care Ltd, Lock House, 1 Woodham Lane, New Haw, Surrey KT15 3LZ

32

Starr Care is a CQC registered provider.

Some of the service’s we provide include: • Dementia and Alzheimer’s care • Respite care • Assist with eating • Prompt medication • Assist with morning / wake up care • Convalescence care • Live-in carers • Personal care T: 07738 939529 E: enquiries@homecaresouthlodge.com

http://homecaresouthlodge.moonfruit.com/

Mi Care providers of bespoke home care in Godalming, Guildford and surrounding villages. Providers of live-in care services in the South East.

We are able to offer services to private customers, customers in receipt of a Social Services direct payment /personal budget. We can accept carers break vouchers. We are registered with the Care Quality Commission.

• Daily (including multiple calls) weekly or live in care services.

• Help with personal care, including medication.

• Help with domestic tasks.

• Night time services.

• Short term services to cover family absence / ill health.

• Companionship and sitting services.

• Accompaniment to functions and appointments.

Please contact us on 01483 422205 or email information@micare.co.uk for more information.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

“Worry free” high quality care is our biggest Priority

We are the leader of high quality home based tailor made care services in Surrey & South East London area.

We provide a range of long to short term home care services ranging from live in to daily visits from trained dedicated staff, that are tailored & personalised to suit the client’s needs.

Our services are provided to both the private and public sector, with many referrals coming from the Local Authority Social Services, NHS continuing health care funded clients.

Bronzeoak Business Centre, Bronzeoak House.

Stafford Road, Caterham. Surrey, CR3 6JG

Other domestic services we provide are, meal preparation, house cleaning, assistance with personal care such as bathing, hoisting and dressing, administering prescribed medication, personal care, light domestic tasks, grocery shopping, medication management, companionship that we believe make life easier for our clients and help to maintain health or speed up recovery.

T: 01883 332666 E: info@irccare.co.uk www.irccare.co.uk

We also provide relief staff for short notice & emergency situations, palliative care, respite care, rehabilitative care. The type of care IRC offers is specifically tailored to your individual needs, which are identified through a free assessment that will be performed by a representative from our company.

IRC Care Services

“A Heart and Hand To Care”

Caring for you in your own environment…

We provide all aspects of personal, domestic and social care, enabling individuals to live with dignity, respect and independence. Our highly trained staff offer unique, person-centred care, 24/7.

Our services are available to over 18’s and older persons, including those with learning difficulties, physically disability mental health problems, and sensory disabilities.

• Personal care • Live-in care • Emotional & practical support • Domestic & cleaning • Relief staff • Palliative care • Supported living • Respite care • Rehabilitation care

Tel: 01483 656262

info@sanssouciehomecare.com

www.sanssouciehomecare.com 1C Worplesdon Road, Guildford, Surrey, GU2 9RW

Care in your home Throughout Surrey including Sussex & hampshire borders

Guildford Castle Gardens

WE PROVIDE EXPERIENCED HEALTHCARE PROFESSIONALS INCLUDING: > We have very experienced Live-in care, Domiciliary Care and

Homecare Service Staff.

> We provide Health Care Assistants for many situations and have excellent Support Workers. > Mental Health Nurses > Registered Nurses

Our provision is on an Hourly, Daily, Weekly or Quarterly

TO FIND OUT MORE ABOUT WHAT WE CAN OFFER YOU PLEASE CALL US ON 01753 535 921 / 01582 456 195 EMAIL: INFO@ENCHORHEALTH.CO.UK OR VISIT WWW.ENCHORHEALTH.CO.UK

Supporting Independance, Innovative Domiciliary Care & Rehab Service headed by Senior Sister specialising in Community Nursing

our Services include:

“At Weald Care we can tailor services to meet your needs. Whether an hour a week domestic help or 24/7 complex care, our friendly professional team will put your needs and dignity first.”

• Care for Dementia & Alzheimer’s

• Personal Care • Specialist / Complex Care

• Live-in Care • Care for the terminally ill

For further information or to arrange a no obligation assessment of needs, please contact us on: Tel: 01483 801810 (24 Hours / 365 days a year) E-mail: enquiries@wealdcare.co.uk Web: www.wealdcare.co.uk H/O Address: Linden House, Woodside Park, Catteshall Lane, Godalming, Surrey, GU7 1LG

@wealdcare

www.facebook.com/wealdcare

Visit www.carechoices.co.uk for further assistance with your search for care

33

Your Care is our Care SmartCare aim to provide the highest possible standard of care to all our clients.

Whatever your needs we are here to help. We offer a wide range of services including:-

• One to 24 hour care • Holiday or respite care • Sleep in or night care • Shopping • Domestic help • Companionship We provide a 24 hour On Call service and all our staff are fully trained to NVQ level 2 or above. The care and support that we provide is tailored to the needs of each individual promoting independence and living at home.

Some areas we cover: Addlestone, Banstead, Byfleet, Cobham, Chertsey, Egham, Epsom & Ewell, Esher, Farnborough, Farnham, Fleet, Hook, Leatherhead, Staines, Walton-on-Thames, West Byfleet, Weybridge and Woking.

Call us free on 0800 112 3142

website: www.smartcareuk.com Head Office: Old Bakery Parkside Court Weybridge Surrey K T13 8AG Other offices at Egham, Farnborough and Epsom.

Teamcare Supported Living Teamcare Supported Living provides spacious and high quality accommodation which is within easy reach of almost all public amenities. It is mainly designed for people aged between 18-65 having a Mental Health and/or Learning Disability wanting to make positive changes and committed to further enhance thier social and living skills to enjoy more freedom and independence in the community by making better use of available services. t: 01737 642 435 m: 07949 852 478 e: teamcare@hotmail.co.uk 86 Radstock Way, Merstham, Surrey RH1 3NH

34

WHITE BIRD CARE AGENCY White Bird Care Agency is a family owned and run business, our aim is to provide the highest possible standard of care to all our clients.

We offer a wide range of services including: • Personal care • Bathing • Escorts • Cooking • Physical therapy exercises • Companionship • Shopping • Light housework • PEG Feeding • Medication • Special Needs.

T: 01276 63770 / 01276 685415 9 Frimley Road, Camberley, Surrey GU15 3EN E: info@whitebird-care-nursing.co.uk

Registered with the Care Quality Commission www.cqc.org.uk

Heath Lodge_1/8 07/08/2012 16:26 Page 1 www.whitebird-care-nursing.co.uk

Heath Lodge Care Services Ltd Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and subsequently expanded its services in to West Sussex.

All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value:

We put people first!

Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised service tailored to your specific requirements.

Heath Lodge Care Services Ltd • Suites 1 & 2, The Monument • 45-47, Monument Hill • Weybridge • Surrey • KT13 8RN Tel: 01932 851151 • Fax: 01932 850023 • Email: info@heathlodgecare.co.uk • www.heathlodgecare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

CHENASH HOMECARE SPECIALISTS CHenasH HomeCare sPeCialists is a domiCiliary Home Care and live in Care agenCy. we are excellent at what we do and our care services are second-to-none. we offer a wide range of services ranging from light housework such as hoovering, dusting, shopping, to specialist complex care e.g. 24 hour live-in care.

Chenash Homecare specialists is registered to provide home care services to adults & older people with physical and learning disabilities and the following customer groups: • dementia • learning disabilities • Caring for adults under 65 yrs • Caring for adults over 65 yrs

serviCes we offer • Personal Care • live-in Care • ComPlex Care • HosPital to Home • sPeCialists Personal

• Care serviCe suPPorts • Holiday Care • Palliative Care • 24 Hour Care ...we provide services throughout surrey

TEL: 0208 648 6400 • EMAIL: INfO@CHENASHHOMECARE.CO.uk www.CHENASHHOMECARE.CO.uk Visit www.carechoices.co.uk for further assistance with your search for care

35

A typical day for a Melody Care Live-In Care Assistant • Arise and prepare the house for the day • Feed and walk any pets

• Deliver morning tea or breakfast, newspaper and post in bed or to a desired location

“Mum is very fond of her carer”

• Prompt or assist with any medication requirements • Prepare bathroom for washing

• Assist with all aspects of personal care if necessary

Good health is something many of us take for granted. Those who have to care for a loved one with failing health know only too well the devastating effects this has on their quality of life. So often people’s worlds are turned upside down when a parent or spouse become seriously ill or lose the ability to care for themselves. It is when this happens that professional help is often needed.

Melody Care has an enviable reputation for providing Live-In Care Assistants to help share the burden. Whatever the circumstances might be, Melody Care will be there when the help is needed most.

• Assist with dressing and hair care etc • Perform household duties

• Accompany Client to shops/dentist/ doctor/hairdresser/ friends or family • Prepare and serve lunch • Break 14.00-17.00hrs

• Perform household duties • Prepare and serve dinner

• Close down the house for the night • Run a bath and prepare bedroom

• Assist with all aspects of personal care and undressing, ready for bed.

For more information call 01252 220080 or visit www.melodycare.co.uk

Angel Heart Homecare

01276 804421

www.angelhearthomecare.co.uk

Angel Heart Homecare provides affordable, personalised high quality care services that are tailored to suit your care needs and preferences in the comfort of your own home including: Personal Care Shopping Light Housework Medication Assistance Respite / Holiday Companionship Meal Preparation Recreation Activities

Angel Heart Homecare is registered and regulated by the Care Quality Commission (CQC) Angel Heart Homecare is a dedicated, family run business providing the highest standards of care

For more information, or to discuss your own personal care requirements please contact us

Areas Currently Covered: Hampshire Berkshire Aldershot Ash Farnborough

36

Fleet Hook Yateley

Binfield Crowthorne Eversley

Surrey Finchampstead Owlsmoor Sandhurst

Bagshot Camberley Chobham

Guildford Lightwater Woking

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Bliss Home Care is an independently owned local care agency that strives to deliver the highest quality care to the local community. We tailor make each and every care plan to suit the needs of each · Meal Preparation individual client. Our objective in providing · Medication Reminders home care for the elderly is to support and · Light Housework promote independence, rather than take · Dementia Care over tasks that an individual can or wishes · Personal Care to do themselves. · Companionship · Shopping / For More information running errands please call 01932 850055 · Key workers Haland House, Office 9C, 66 York Road, Weybridge, Surrey KT13 9DY enquiries@blisshomecare.co.uk www.blisshomecare.co.uk

Acorn Homecare UK Ltd provide a wide range of care services to adults living at home. Acorn offers a friendly service, organising quality bespoke packages to the frail and elderly, including those with Dementia and poor mobility, which will suit the individual and protect their mental health and well-being in the long term. All care staff are highly trained and respect the dignity of the individuals whilst being fully equipped to meet consistently high standards of home care.

Tel: 01252 521151 Email: info@acorn-homecare.co.uk Web: www.acornhomecare.co.uk Suite 1, Old School Studios, 40 Lynchford Road, Farnborough, Hampshire GU14 6EF

Independence where the heart is … . at home!

Looking for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

0800 389 2077

Publications

Reigate, Cheam, Purley, Banstead, Caterham, Warlingham, Oxted ● Companionship & home cooking

● Specialists in dementia & Alzheimer’s care

● Help around the home & with going out

● Assistance with washing, bathing & dressing

● Convalescence support

● Medication reminders

Tel: 0845 075 4048

www.nonsuchcare.co.uk

N

ONSUCH CARE

High Quality Home Care and Nursing Services Our mission is to deliver the highest standard of Home Care and Nursing Services with enthusiasm and expertise in Guildford and surrounding villages.

We are dedicated to providing consistent and reliable care in order that our clients have confidence that their needs are being met with respect and dignity.

Whenever possible we believe in ‘HOME CARE not a CARE HOME’ 170 Epsom Rd, Guildford GU1 2RP Tel: 01483 536266 www.everycare.co.uk/centralsurrey

Visit www.carechoices.co.uk for further assistance with your search for care

37

Remaining independent Community alarms and telecare Surrey County Council is committed to helping people live independently and remain safely at home for longer through the use of appropriate equipment.

Telecare can allow users to remain independent; relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it.

Some devices can also assist people care for people with dementia, or monitor particular health conditions and

reduce the need for hospital admission.

Currently Surrey County Council is offering all telecare users the first 12 weeks free of charge, so they can try it out, as long as it is judged that users will benefit. (For community alarms, the free period is only available for people who have just left hospital, as part of a reablement package, or who have recently suffered a distraction burglary).

How does the technology work?

Both community alarms and telecare use an alarm unit which is connected to the home telephone line and is linked to a call monitoring centre 24 hours a day, 365 days a year.

When an alert is raised, the unit automatically dials the call centre, where their details will appear on the computer screens, and one of the friendly, fully trained operators will arrange the most appropriate assistance.

Once the call connects to the monitoring centre, they know the person needs assistance and will get help to them, even if they can’t communicate with the person via the community alarm. If necessary, one of the person’s nominated contacts, who may hold a key, will be called to help, or provide access to a doctor or the emergency services. In an emergency the operator will remain in contact until they are satisfied that help is at hand and they are no longer needed.

For community alarms, alerts can only be raised by the

user pressing the button on a pendant, or on the alarm unit itself. Telecare offers other sensors as well as the pendant, so there are many more options, depending on the needs of the user.

Perhaps the most important sensor is a smoke detector linked to the alarm unit, so that even if a person is unaware of, or unable to react to a fire in the house, the fire service is still called promptly, and their life can be saved. A falls detector is another valuable sensor which identifies if someone has fallen and raises the alert even if they have become unconscious and are unable to press a pendant alarm. Other sensors can detect inactivity, flooding, bed and chair occupancy, gas and extreme temperatures in the home.

Telecare has many uses – for example it can be used to enable a carer looking after a person with dementia to sleep well by alerting the carer if the front door is opened at night when the person they are looking after should be asleep.

What is the cost?

There is currently a fantastic opportunity for Surrey residents to trial Telecare Sensors. The offer is a FREE 12 week trial of the Community Alarm and Telecare Sensors.

After 12 weeks you can keep both the Community Alarm and Telecare Sensors paying just the Community Alarm costs, through your local Borough or District Council. The Telecare Sensors will continue to be provided at no extra charge. Costs range between £4 and £5 a week.

For those who already benefit from a Community Alarm, although there is no free trial, you can take up the FREE Telecare sensor offer at any time.

In addition, if a user is assessed by Surrey County Council’s Adult Social Care team as having ‘critical’ or ‘substantial’ needs, these charges are reduced for all users, and could be further reduced, even to zero, depending on the user’s capital and income levels.

Community alarms and telecare Each district and borough council operates a community alarm and telecare service. All the local teams will be very happy to talk through their services with you.You can get in touch with the one in your area via the ‘Contact Us’ page on the Surrey telecare website at www.surreytelecare.com or by contacting the following:

38

Elmbridge Borough Council, Community Alarms Tel: 01372 474560 Email: communityalarms@elmbridge.gov.uk Epsom and Ewell Borough Council, Community Alarm Team Tel: 01372 732000 Email: communityalarmgroup@epsom-ewell.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Telecare services in Surrey Guildford Borough Council, Guildford Careline Tel: 01483 502334 Email: telecaredirect@guildford.gov.uk Mole Valley District / Reigate and Banstead Borough Councils, Telecare Services Tel: 01372 204500 • Email: telecare@molevalley.gov.uk communityalarm@molevalley.gov.uk Runnymede Borough Council, Careline Services Tel: 01932 425865 • Email: careline@runnymede.gov.uk Spelthorne Borough Council, Spelthorne Personal Alarm Network (SPAN) Tel: 01784 444277 Email: span@spelthorne.gov.uk Surrey Heath Borough Council, Community Alarm Helpline Tel: 01276 707659 Email: community.services@surreyheath.gov.uk

Tandridge District Council, Community Alarm Service Tel: 01883 716636 Email: communityalarms@tandridge.gov.uk Waverley Borough Council, Waverley Careline Tel: 01483 523525 Email: careline@waverley.gov.uk Woking Borough Council, Woking Careline Tel: 01483 743647 Email: careline@woking.gov.uk If you are in any doubt who to call, or just want some more information, you can call Surrey Telecare’s Freephone number 0800 195 6035 or text to 07976 843825.

Centres for the Community and Retired People If you are a resident in the Surrey area you could go to one of your local Centres to meet new people, and try out different sorts of activities that you would not be able to do at home.

You will find a Centre for the Community or Centre for Retired People in all of the boroughs and district council areas across Surrey. Most of the Centres are run directly by your local borough or district council, but some are run by voluntary organisations so please contact your local council for further information.

These Centres offer a wide range of services and activities from hairdressing, art and bridge to computer classes for all levels. In addition to these, they also offer reasonably priced refreshments, meals and snacks, mixing

with other people who have similar pastimes to you.

Wellbeing Centres within a centre facility are being established in every Surrey borough and district council area. The Centres support the early diagnosis of dementia and providing information and advice. In addition a range of Telecare equipment is available so you can see how it might assist you in the home. As of June 2013, five Wellbeing centres are open with further centres being developed across Surrey.

If you would like further information about services, facilities, new activities happening at your local centre or Wellbeing Centres, please contact your borough and district council or visit www.surreycc.gov.uk/ wellbeingcentres

Meals services If you are finding cooking meals a real challenge then you may want to consider a hot lunchtime meal delivered directly to you by hand on a daily basis by volunteers or paid staff. Some of the boroughs and districts are also able to provide additional services such as a sandwich service, which would include a sandwich, cake and fruit delivered at the same time as your lunchtime hot meal.

For more details on the Community Support Services available locally and the referral process please contact your local council:

Community Meals Service Tel: 01276 707660 or email community.services@surreyheath.gov.uk Elmbridge Borough Council Tel: 01372 474552 or email commservices@elmbridge.gov.uk Epsom and Ewell Borough Council Tel: 01372 732421 or email: mealsonwheel@epsom-ewell.gov.uk Guildford Borough Council Tel: 01483 503010 or email mealsonwheels@guildford.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

>>

39

Meals services continued Mole Valley District Council (this service is provided by Elmbridge, Epsom and Ewell borough councils) Tel: 01372 204503 or email community.services@molevalley.gov.uk

Surrey Heath Borough Council Centres for Retired People Tel: 01276 707660 or email windle.valley@surreyheath.gov.uk

Reigate and Banstead Borough Council Tel: 01737 276000 (Currently there is no meals on wheels provision in Reigate and Banstead)

Tandridge District Council Tel: 01883 347230 or email dbc@tandridge.gov.uk

Runnymede Borough Council Tel: 01932 425010 or email community.services@runnymede.gov.uk Spelthorne Borough Council Tel: 01784 444265 or email independentliving@spelthorne.gov.uk

Waverley Borough Council Tel: 01252 727280 or email: WaverleyMS@wrvs.org.uk Woking Borough Council Tel: 01483 770777 or email communitymeals@woking.gov.uk or wokbc@woking.gov.uk

Maintaining your home Having a warm and weatherproof home is an important part of staying well and maintaining your independence.

If you feel your home is getting too much to cope with, there may be practical and financial help to make repairs, improvements or adaptations. Your local district or borough council will be able to give you advice about affordable warmth schemes and your local Home Improvement Agency service.

Contact telephone numbers: Elmbridge Care & Repair Elmbridge – 01372 474645 or email: careandrepair@elmbridge.gov.uk Epsom and Ewell – 01372 732000 Guildford Guildford & Waverley Care & Repair – 01483 444302 or email: careandrepair@guilford.gov.uk

Reigate, Banstead & Mole Valley Independent Home Solutions – Reigate, Banstead & Mole Valley – 01737 845630 or email: info@ihscic.org.uk Runnymede Runnymede Care & Repair – 01932 425880 Spelthorne Spelthorne Home Improvement Agency – A2 Dominion – 0208 825 1759 Surrey Heath Homelink – Woking – 01483 743668 Tandridge Tandridge Care & Repair – 01883 722000 Waverley Guildford & Waverley Care & Repair – 01483 444302 Woking Homelink – Woking – 01483 743668

Carers’ support Carers look after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid.

Carers have a right to have their needs assessed even if the person they care for does not want an assessment. A carer’s assessment can help to identify the services and support needed to help carers balance their caring role with other activities such as employment, education and family life.

We recognise the valuable work that carers do and there are a number of ways we can support carers, for

40

example residential respite breaks, home visitor carer breaks, or Direct Payments to purchase support. We can also put carers in contact with independent specialist advice and carers’ support groups. We have produced booklet ‘Looking After Someone?’ giving carers a wide range of information about the support available. To obtain a pack or to arrange a carer’s assessment please contact us on 0300 200 1005.

For further information visit: www.actionforcarers.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Respite care and short breaks You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility, you could have home-based respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period.

The best option will depend on your needs, the urgency of the situation and personal choice and cost.

If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it’s like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 46 for more information.

NHS Continuing Healthcare ‘Continuing care’ means care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs ‘continuing care’ may receive services from the NHS or from the local authority.

‘NHS Continuing Healthcare’ is a package of continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in a person’s own home.

People eligible for NHS Continuing Healthcare funding will have been assessed to have a ‘primary health need’ and have a complex medical condition and substantial and ongoing care needs.

Guidance says that the assessment for NHS Continuing Healthcare should be ‘person- centred’. This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and

have their views about their own needs and support taken into account. As a carer, you should also be consulted where appropriate. It’s a good idea to make it clear that you would like to participate fully in the assessment process.

A decision about eligibility should usually be made within 28 days of an assessment being carried out.

If you are already receiving support from the council your social care worker will be able to give you more information about the criteria for NHS Continuing Healthcare and how to request it. If you think that you may be eligible for this funding your GP or community –nursing service should be able to give you advice or make a referral.

NHS Continuing Healthcare Team Surrey Downs Clinical Commissioning Group Pascal Place, Randalls Research Park Randalls Way, Leatherhead, Surrey KT22 7TW Tel: Switchboard 01372 2015700 – team 01372 201645 Fax: 01372 202697

Health and wellbeing Following the transfer of the Public Health function to the county council, there is now one online resource which brings together everything relating to health and wellbeing in Surrey.

Visit: www.healthysurrey.org.uk for more information.

The information below is some general advice on keeping well.

Advice for carers Look after yourself! We know that more than 80% of carers say that their caring role has damaged their health and carers providing more than 50 hours of care per week are twice as likely to report ill-health as those not providing care.

So take care of your own health needs. Try not to miss your own medical appointments; attend regular checkups and screenings when you are called. As soon as you begin caring, inform your own doctor, so they will find it easier to diagnose, advise and support your health

needs in the future. GP surgeries across Surrey may now prescribe Carers’ Breaks as part of their clinical decision on what is best to meet your physical and emotional needs.

Nearly all GPs across the county have signed up to the scheme, so it is worth you talking this over with your GP. For information about the GP Carers’ Break service, carers should contact Surrey Independent Living Council: http://www.surreyilc.org.uk/

Visit www.carechoices.co.uk for further assistance with your search for care

41

Smoking The Surrey Stop Smoking Service is free, local and effective.

Formerly part of the NHS, this Service is now the responsibility of Surrey County Council and offers support that works. Did you know that you’re up to four times more likely to quit smoking successfully if you go to your local Stop Smoking Service and use stop smoking medicines,

than if you try to quit using willpower alone? In 2012/13, the Service supported almost 4000 people in Surrey to quit and is the most successful service in the South region.

Call us now on: 0845 602 3608 or visit http://www.surreycc.gov.uk/social-care-and-health/ health/surrey-stop-smoking-service

Health checks Everyone is at some risk of developing heart disease, stroke, diabetes, kidney disease and some forms of dementia. The good news is that these conditions can often be prevented, even if you have a family history of them. NHS Health Check can help you by assessing your risk of developing these health problems and giving you advice on how to reduce it.

In Surrey, the initiative is planned to be rolled out this autumn (2013) with local GPs and pharmacists who have signed up to the campaign. The NHS Health Check is for adults in England between the ages of 40 and 74.

You will be invited for a NHS Health Check once every five years if you are: • aged between 40 and 74 years old, and • haven’t already been diagnosed with vascular diseases or have certain risk factors such as high blood pressure or high cholesterol treated by medication.

At the check, your risk of heart disease, stroke, kidney disease and diabetes will be assessed through some straightforward tests and standard questions about your lifestyle and family medical history. You’ll be offered personalised advice and support to help you lower that risk and stay healthy.

This could include suggestions on small changes to your diet or how much exercise you take if your risk is low or moderate. If you are at higher risk, you might be offered things such as medicines to control your blood pressure, along with help to take action including losing weight or stopping smoking.

It makes sense for all eligible people to have a routine NHS Health Check for these conditions every five years.

Small, long-lasting changes to your lifestyle can make a huge difference. That means you can take action early to greatly improve your chance of a healthier and longer life.

Keeping active It is important you keep active as you get older. Some of the benefits of keeping active are: • a reduced risk of developing a life-threatening condition; • a greater likelihood of maintaining or reaching a healthy weight; • a greater sense of wellbeing; and

• improved sleep and increased vitality.

To stay healthy or to improve health, older adults need to do two types of physical activity each week: aerobic and muscle-strengthening activity. For further details of how much and examples of activity for the over 65s please visit this website: http://www.nhs.uk/Livewell/fitness/Pages/ physical-activity-guidelines-for-older-adults.aspx

Preventing falls Older adults at risk of falls, such as people with weak legs, poor balance and some medical conditions, should do

exercises that improve balance and co-ordination on at least two days a week.

Eating well Eating well can help you improve your wellbeing, manage your weight and reduce your risk of developing diseases such as diabetes and coronary heart disease. Eating well is different for different people.

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Eating well over 60 Your body changes as you get older, but a balanced diet will help you stay healthy.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Eating well continued Whatever your age, it’s important to eat a healthy, balanced diet. This means you should try to eat: • plenty of fruit and vegetables – aim for at least five portions of a variety of fruit and vegetables a day; • plenty of bread, rice, potatoes, pasta and other starchy foods – choose wholegrain varieties if you can; • some milk and dairy foods;

• some meat, fish, eggs, beans and other non-dairy sources of protein – try to eat at least two portions of fish a week, including a portion of oily fish; and • just a small amount of foods and drinks that are high in fat or sugar.

For further information visit: http://www.nhs.uk/ Livewell/over60s/Pages/Nutritionover60.aspx

Keeping healthy Try to keep your weight at a healthy level. As you get older, if you’re overweight, you may find you are less mobile. This can affect your health and quality of life.

Being overweight also increases your risk of diseases such as heart disease and diabetes.

Being underweight isn’t healthy either and may be

a sign that you’re not eating enough or that you’re unwell. Being underweight also increases your risk of osteoporosis.

If you’re worried about your weight, ask your GP to check it. They may refer you to a dietitian, who can advise you about changing what you eat to meet your current needs.

Be aware if you lose your appetite As we age, it’s natural to eat less or be less interested in food. This is partly because we’re not as active as we used to be, and also because we lose some muscle so our bodies burn fewer calories.

However, it’s important to get all the energy and nutrients that your body needs. If you don’t eat as much as you used to, eat smaller meals more often and make

sure you supplement them with nutritious snacks, such as fruit, vegetables and wholegrain toast.

Try and eat regularly, at least three times a day. If you don’t feel like cooking from scratch, have a tinned, chilled or frozen ready-prepared meal instead. It’s a good idea to have a store of foods in the freezer and cupboard in case you cannot go out.

Thirst for life Aim to drink about 1.2 litres (or about two and a half pints) of fluid every day to stop you getting dehydrated.

This is about six 200ml or eight 150ml glasses, cups or mugs. When the weather is warm or when you are active, you’ll probably need to drink more than this.

All non-alcoholic drinks count towards your daily fluid intake, including tea and coffee. However, try and opt for

healthy choices like water, milk and fruit juices.

Drinks that contain a lot of caffeine, such as strong tea and coffee, might make your body produce more urine.

If you mostly drink strong tea or coffee (or other drinks that contain a lot of caffeine), make sure you also drink some water or other fluids each day that don’t contain caffeine.

Alcohol: how much is too much?

In Surrey, it is estimated that more than a quarter of adults who drink alcohol, drink above what are considered safe levels. This means that they are putting themselves at risk of developing health problems in the future due to their drinking. In addition, surveys show that only 12-16% of Surrey adults are aware of the recommended guidelines for safe drinking. For more information, visit the public health pages: http://www.surreycc.gov.uk/social-careand-health/health/alcohol-how-much-is-too-much

If you are concerned about your own or someone else’s drinking, you can speak to: • Surrey Drug & Alcohol Care 24/7 confidential helpline on 0808 802 5000 (free from mobiles and landlines); • Surrey Drug and Alcohol Action Team can give information on alcohol treatment services in Surrey; or • your GP or local support organisations such as Alcoholics Anonymous.

Caring for someone with learning disabilities If you care for someone with learning disabilities you may wish to look at http://www.nhs.uk/Livewell/Disability/ Pages/weight-management-learning-disabilities.aspx

which provides information and advice to help you support them with leading a healthy lifestyle.

Visit www.carechoices.co.uk for further assistance with your search for care

43

Acorn Court Nursing, Residential & Dementia Care Home Watercolour Development The Kilns, Redhill, RH1 2NX Claremont Court Specialist Dementia (Nursing & Residential) Harts Gardens, Guildford Surrey, GU2 9QA Queen Elizabeth Park Nursing, Residential & Dementia Care Home 1-72 Hallows Close Guildford, Surrey, GU2 9LL

You’re unique.

So are we.

We believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference.

To find out more information about any of our homes throughout Surrey or to arrange a visit please call: 0208 879 6567 or email: info@carebase.org.uk

www.carebase.org.uk

So Surrey FP Advert 297x210.indd 1

16/12/2011 15:56

Housing options Sheltered housing Sheltered housing is usually for older people, although in some cases it may be suitable for people who are younger and are disabled.

People have their own self - contained accommodation (there may also be some communal areas) and are largely independent, but there are staff available to offer some support, to check on their wellbeing and to respond in case of emergency via an alarm. Those staff do not provide personal care or help with shopping for example,

but if required can support the person to purchase the necessary support from other agencies.

For further information speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint.org.uk or by visiting one of the hubs on local high streets www.thesurreyhubs.org.uk

Extra care housing Extra care housing offers self - contained accommodation with staff available on site to assist with housing related matters. However, there will also be a separate staff team who will be available to provide personal care 24 hours per day.

There may also be additional facilities such as a restaurant, and social / leisure facilities. The intention is that people can move into extra care housing as an alternative to residential care, as the support can respond to changing needs.

There will normally be a basic level of support provided by the accommodation provider and then a core number

of ‘care’ hours commissioned by Adult Social Care to enable the staff team to provide 24-hour cover. People will be expected to buy into the core arrangements through their Personal Budgets if they would like to live in the scheme – but are at liberty to purchase any additional services that they would like from the same provider or elsewhere.

For further information speak to your borough or district council housing department or your social care worker. You can also find out more at www.surreyinformationpoint.org.uk or by visiting www.thesurreyhubs.org.uk

Care homes Residential care All care providers must be registered with the Care Quality Commission (CQC). The CQC regulate and set essential standards that care homes must meet in order to ensure people receive good quality, safe care. All homes are inspected against these standards by the CQC, who report on their findings. These inspection reports are available at the individual homes or from the CQC. See page 62 for contact details. Care homes and care homes with nursing are categorised by the type of care they provide, which are listed in this Directory, starting on page 67.

Surrey County Council’s in-house services offer a range of accommodation - based support options for people in Surrey. We have six residential care homes for older people that provide a range of services including short term breaks, day care, reablement, dementia support and long term residential care. Our five residential care homes for people with learning disabilities offer short term breaks, outreach support and long term residential

care. We promote independence and involvement in the community and empower people to live a meaningful and satisfied lives. All our services are listed in this Directory. Further information on the older people homes are on http://www.surreycc.gov.uk/adultsocialcare.

Looking

for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 15:56

Publications

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Residential care continued

Care Seekers_Layout 1 20/09/2011 16:36 Page 1

There are two types of care homes: • Care homes (personal care only) If you are not able to live safely or independently at home due to physical or mental frailty, a care home may be the best option. Personal care includes help with eating, bathing, dressing and help with moving. It also includes social and physical activities tailored to your individual needs and interests. Care homes can provide different types of support and placements including long term stays, both planned and emergency breaks for you and your family and then help you to return to your own home (reablement services). In some circumstances personal care must be paid for. See page 56 for more information on paying for residential or nursing care.

• Care homes with nursing If you think you need nursing care in a home you will need to be visited by a social care worker or registered nurse to work out what care you will need. This visit could be in your own home, or in a hospital if you’ve been ill, or in a care home.

You will be fully involved with planning your care needs.

If a care home providing nursing care is the best option for you, the social care worker will give you information to help you find a home that meets your care requirements.

Looking

WE WILL FIND THE RIGHT CARE HOME FOR YOU OR YOUR RELATIVE VACANCIES QUICKLY FOUND TO SUIT YOUR NEEDS

A FREE service to families seeking care CALL US DIRECT ON 01483 203636 or email at customerservices@careseekers.co.uk www.careseekers.co.uk

A specially trained nurse will assess your nursing needs to determine what level of nursing care the NHS will fund.

The NHS pays the cost of the nursing care part of your fees to the home. It is important that you get your nursing determination completed before you go into the care home. You can contact your nurse case management teams for your area at your local Clinical Commissioning Group (CCG).

For further information, call this Directory’s independent helpline: 0800 389 2077.

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ice ation and help serv rm fo in T EN D EN INDEP port can helpline provides an s. A personalised re ht This Directory’s free rig d an g in nd fu care , accommodation, mes or housing with ho re encompassing care ca l al of ils ta de and stomers providing ion about choosing at rm fo in be generated for cu ry ta en m pple their criteria with su schemes that meet funding care. to enable the service ill w 77 20 9 38 00 08 hone number while taking One call to the freep you’re looking for, re ca of pe ty t ha w actly build a profile of ex terests. rsonal needs and in pe ur yo t un co ac into

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

A beautiful, small, family-run home

Situated in Purley, south east London, Heatherwood Nursing Home provides high quality nursing, residential and palliative care to 22 residents. We are a family-run Home that focuses on individual care and attention.

As a small home we have the time and resources to ensure each resident receives the very best in care and facilities. Our individual programmes, bespoke menus and wide range of activities confirm time and again how happy residents and their families are to have chosen our beautifully appointed home. Heatherwood is indeed a home everyone would be proud to call their own.

The Home’s 22 rooms include two doubles (for couples or shared) and we encourage residents to personalise bedrooms with furniture and photographs. Flat-screen TV and DVD are included in each room along with Freeview, internet access, individual digital heating, therapeutic mood lighting which can be left on all night (very good for people with dementia) turn-lock valuables provision and new en-suite facilities furnished to the highest specification.

For further information please visit our website or contact us.

Tel: 020 8660 6646 47 Foxley Lane, Purley CR8 3EH

www.heatherwood.org

PRINCESS CHRISTIAN CARE CENTRE

“

“

Choosing a Care Home for a loved one is one of the hardest decisions I have ever made - I let Nellsar take me by the hand ” Princess Christian was built in 2009 to provide a superb environment for our residents, both in nursing and dementia care. Additional services offered in respite, day care and weekend breaks. Exceptional 24 hour care and facilities that include hairdressers, sensory rooms, a cinema and beautiful, safe gardens make this home a safe haven for your loved one.

STAFFORD LAKE • BISLEY • WOKING • GU21 2SJ Tel: 01483 488917 Email: princess.christian@nellsar.com

www.nellsar.com

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Care homes checklist

© 2013 Care Choices Ltd

When considering potential care homes, consider the following questions: First impressions • • • • •

Were you met when you first arrived?

Do staff seem warm, friendly and polite?

Do the residents seem happy, active and sociable?

Does the home feel homely and welcoming?

Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees?

• Do the fees cover all the services available?

• Under what circumstances will the fees alter – e.g. annually or according to increasing needs?

• Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends?

• Does the home provide its own transport?

Accommodation • Are bedrooms single or shared? Is there a choice?

• Can you decorate and re-arrange your room to suit yourself?

• Can you bring your own furniture and TV? • Is there a call system for emergencies?

• Are there enough sockets in your room?

• Can you control the heating in your room?

• Can you lock your room and is there a secure place for valuables?

• Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities?

• Are there both showers and baths?

• Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs?

• Are all areas accessible for wheelchair users?

• Does the home have extra wheelchairs & walking aids?

• Is there adequate provision for people with sight or hearing difficulties?

Life in the home • Are there any rules and restrictions (e.g. going out, time of return etc.)?

• Can you choose when to get up and retire every day?

• How are residents involved in decisions about life in the home?

• Is there a telephone where you can make and take calls in private and comfort?

YES NO

YES NO

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• What arrangements are there for religious observance?

• Can you handle your own money?

- If not, what arrangements are in place?

• Does a hairdresser/chiropodist visit?

• Are residents accompanied on visits to the GP or hospital?

Staff • Do the staff appear clean, cheerful and respectful?

• Do the staff talk to residents & how do they talk to them?

• Are the staff formally trained?

• Is there an adequate number of staff on day and night?

Visitors • Are visitors welcome at all times?

• Is there somewhere to see them in private?

• May your visitors join you at meals?

• Can your visitors stay overnight?

Catering • How much choice do you get about meals?

• Is the food varied and interesting?

• Can the home cater for your dietary needs?

• Can you have snacks or drinks any time of the day or night?

• Can you eat in your room?

Activities • Can you continue to pursue your hobbies / interests?

• What sorts of activities and entertainment are organised?

• Are outings and holidays arranged?

- How much do they cost? £............................

• Are escorts available if necessary?

• Is a library service available?

• Can you have your own flower bed or help in the garden?

• Can you stay in your own room if you want to?

Gardens • Are the grounds/gardens attractive?

• Are all areas safe and accessible?

• Is there somewhere to sit?

• Are they quiet?

Contract terms • Can you retain your own room if away?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on admission?

• Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

49

Dementia care Dementia services in Surrey Surrey County Council and the six Clinical Commissioning Groups (CCGs) are meeting the growing challenge of dementia by implementing an older people’s mental health and dementia strategy (2010-2015). The strategy is now over three years old and we have five dementia local implementation groups centred on the communities of the five acute hospitals that are implementing local priorities consistent with the objectives of the countywide strategy.

As the population ages the incidences of dementia grow accordingly. We have 15,000 people with dementia currently in Surrey with an expected growth to 17,000 by 2020. There are approximately 300 people with early onset dementia across the county. One of the biggest challenges we face is raising the level of diagnosis from its current level of 43% to over 60% by 2015.

We have invested £1.6m in psychiatric liaison services and crisis services in the five acute hospitals and connected this with reablement services that support people to return to their own homes with the appropriate levels of support.

We have consolidated our day care programmes with the Alzheimer’s Society and in Spelthorne we have increased the capacity from 100 places a week to 125 places through our work with a local voluntary sector organisation called ‘Cameo’.

The six Clinical Commissioning Groups in Surrey have been working hard to address local issues that include working with care homes, establishing clear pathways to memory services, a commitment to raising the diagnosis rate and implementing crisis services that reduce hospital admissions.

We launched a major programme across the county in March 2013 establishing dementia - friendly communities based on findings from three Clinical Commissioning Groups. This was achieved with successful bids from the ‘Prime Minister’s Challenge’ initiative complemented with funding from Surrey County Council to make this a county

Rotherbank Residential Care Home

Rotherbank Farm Lane, Liss Forest GU33 7BJ • Dedicated respite bed bookable in advance / emergency admissions.

• Daily activities.

• Outings in home’s people carrier.

• Secure home and gardens.

• Agency staff never used.

• Cinnamon Trust Pet Friendly Care Home of the Year Finalist

Quality Care For The Elderly / Dementia Long Term / Respite Care In Family Run Home

Tel: 01730 892 081 www.rotherbank.com

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initiative. This project has six strands which include offering training to local businesses, recruiting dementia champions, increasing support to carers and creating an innovation fund that will create an intergenerational project that promotes better understanding between the younger and older generations.

There is a greater use of telecare equipment to keep people safe in their homes and we are currently reviewing peer support services in all the 11 borough and district council areas.

We are also establishing 11 wellbeing centres, one in each of the 11 borough and district areas. These are resources where information on local dementia services can be obtained along with opportunities to test Telecare equipment to choose what best fits individual’s needs. The centres brings together professionals and voluntary sector providers and some resources will be used as venues for peer support groups.

Surrey County Council’s approach to supporting people with dementia and their carers is through a ‘whole systems’ approach with local health partners to provide the bested local services1for11/08/2011 local people.

Southlands (surrey vers)_Layout 08:53 Visit Pagewww.

1 dementiafriendlysurrey.org.uk for more information.

Southlands 7 Linkfield Lane, Southlands, Redhill, Surrey RH1 1JF Tel: 01737 769146 Email: southlandsresthome@hotmail.com Web: www.southlandsresthome.co.uk

Southlands caters for individuals from the age of 60 years old who suffer from mental health problems and dementia.

We provide 24hrs care and have an excellent activities programme that is tailored to each individual’s needs so that they benefit from the optimum therapeutic value of the service we provide.

Kathryn’s House 43-49 Farnham Road, Guildford Surrey, GU2 4JN Tel: 01483 560070 Fax: 01483 301490 Email: info@kathrynshouse.co.uk

Kathryn’s House Residential Care Home provides care with compassion in a safe and homely environment. The home caters for the elderly to include dementia and mental health needs.

Situated within easy walking distance of Guildford town centre, bus and rail links. The home has been recently extended and refurbished to include ensuite facilities and a secure decked garden area at the rear.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Alzheimer’s Society Surrey The area office of the Alzheimer’s Society works to raise awareness of the needs of people with dementia and those who care for them, providing management and support for the network of branches across the South East.

Alzheimer’s Society National Dementia Helpline: Tel: 0845 300 0336.

South East Area Office (UK) Barclays House 51 Bishopric, Horsham West Sussex RH12 1QJ Tel: 01403 276649 Bletchingley Office (East Surrey) The Byre Pendell Road Bletchingley RH1 4QH Tel: 01883 740010 Croydon Office Morland Lodge 4 Morland Road Croydon CR0 6NA Tel: 0208 662 5955

Haslemere Office (Haslemere and Waverley) Marjorie Gray Hall Grayswood Road Haslemere GU27 2BW Tel: 01428 642055 Staines Office (Spelthorne and West Elmbridge) Community Link Knowle Green, Staines Middlesex TW18 1XA Tel: 01784 444214 West Surrey Information and Dementia Support Brockhurst Brox Road Ottershaw KT16 0HQ Tel: 01932 565234 Woking Office (Woking Borough Council area) The Bradbury Centre Lavender Road, Woking GU22 8BJ Tel: 01483 753651

Epsom Office (Mid Surrey and Dorking) The Meadows Day Hospital West Park, Horton Lane Epsom KT19 8PB Tel: 01372 729988

Residential dementia care If the time comes when remaining at home is no longer possible, the benefits of residential care needs to be considered.

Questions to ask of any home registered for someone with dementia would include: who is the manager and how approachable or knowledgeable is he or she? How does the home measure and evidence quality of care?

What training programmes do staff participate in? Does the home offer a person-centred approach to their care planning? How is care planned and can the home demonstrate that this is done in partnership with the individual and, if appropriate, his or her family? What is the ratio of carers to residents? How and when is this reviewed? Is the routine of the home designed with the needs of its clients in mind? What links are there with the community? Is there plenty of natural light? Is moving around helped by easily understood signage? How is technology employed to help alleviate falls and promote independence? Is there an odour? Do the residents look well cared for and happy? What interaction is there between staff and residents?

Further questions to consider can be found in the residential dementia care checklist on page 53.

Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical. Visit the home without an appointment and judge how you are greeted.

In terms of medication, particularly the use of psychotropic medication, it is worth checking the culture of the home on the general use of medication. While prescribed medication is useful, it should not be used to control behaviour. The home should be person centred in its approach to individuals, understanding what triggers challenging behaviour and responding in a supportive and compassionate way. It would also be helpful to check if the home conducts annual reviews of medication usage with their local GP practices.

For further information call this Directory’s independent helpline: 0800 389 2077.

See overleaf for the residential dementia care checklist

Visit www.carechoices.co.uk for further assistance with your search for care

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RODWELL FARM NURSING HOME Specialised unit for younger people with physical disabilties Relationship Centred Care ™ • Young people 25 - 65 • Care for individuals with complex needs • Individually tailored care plans • Day care available • Active social programme • Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Please visit our website or contact us to obtain a brochure and arrange a visit.

Telephone: 01932 853371 • Email: enquiries@rodwellfarm.co.uk • Website: www.rodwellfarm.co.uk

Luxury Residential Care on Silvermere Lake Silvermere, our new flagship care home, brings to the Cobham and Weybridge districts a home of unrivalled luxury, overlooking Silvermere Lake and the adjoining Silvermere Golf Club.

The home has been developed by award winning Avery Healthcare, a care provider with a portfolio of established residential care homes across the UK. This vibrant home, set amongst pleasant woodland, offers the highest standards of living. Call Lesley Loizou if you would like to know more.

Silvermere Care Home Redhill Road | Cobham | Surrey | KT11 1EF Telephone 01932 576650 enquiries.silvermere@averyhealthcare.co.uk Watch our video at www.silvermerecarehome.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist

Š 2013 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 49.

Residents

Staff

The best indication of a good home is that the residents appear happy and responsive.

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

3 H ow do staff support a resident who may be distressed or anxious?

3 Is the home clean and odour free?

3 I s there evidence that residents have their personal care needs met? For example, are residents’ nails well cared for and manicured?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check:

3 Do they have any training and experience in dementia care?

3 Is there evidence that staff actively engage with people with dementia?

3 How do staff support residents to make the most of their abilities.

3 W ill the person with dementia have a member of staff particularly responsible for their care?

3 T here is adequate signage, colour and other cues for different parts of the home such as their own room, dining room and bathroom.

3 Is there a member of staff you can talk to about your own concerns about the person with dementia and are staff well-informed about dementia and related conditions such as depression in older people?

3 H ow does the home ensure the safety of the residents without restricting their freedom?

Manager/head of home

3 Does the home have a Personal Emergency Evacuation Plan (PEEP) for each resident and how is this kept updated?

Bedrooms You may want to find out whether the person with dementia can have their own room and whether: 3 R esidents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed.

3 Is there a lively and well-run activities programme 3 A re residents supported to go on outings with staff?

A manager who is caring as well as efficient can make all the difference to a home.

3 Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

3 How does the manager create an environment where the lives of people with dementia are enhanced?

3 How are residents encouraged to play as active a part as possible in their own care and support?

3 How does the home keep individual care plans updated and how will the resident and their family be involved in this?

3 Is there a full assessment at home before a resident is admitted?

3 Are reminiscence activities available?

3 Are residents able to compile memory boxes?

3 D o staff compile life story books including photographs, mementos?

Visit www.carechoices.co.uk for further assistance with your search for care

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Other specialist services Specialist care services Surrey County Council offers support and care for people with learning disabilities, physical disabilities, older people and those with mental health needs. The Council offers a range of options aimed at maintaining independence by enabling people to live in their own homes and communities.

Following an assessment of their social care needs, people may be eligible for help from Adult Social Care, including occupational therapy, adaptations to the home, or support in accessing the community.

Some of the options available include living in their own flat with support, sharing a property with other people with appropriate support, enabling someone to learn independent living skills like cooking, cleaning and money management as well as helping with individual needs.

Enabling someone to live in their own home and choosing the appropriate support to meet their needs can often give greater independence and choice than residential care homes may be able to offer. There are other alternatives too such as ‘Shared Lives’ (an adult placement scheme for people with disabilities, older people and people with mental health needs) or Shared Ownership schemes that could be considered, and all options are actively explored.

Surrey County Council operates a range of in-house services which include residential homes for older people and those with learning disabilities, day opportunities for those with learning disabilities and physical and sensory disabilities as well as a range of supported living and Shared Lives schemes. Residential care services may

include long term care as well as a range of short term services such as respite care, day care and reablement services. Similar services are also provided by a range of providers in the independent sector including private and not for profit organisations. Those providing registered services can be accessed through the CQC website: www.cqc.org.uk.

Other specialist services include FirstPoint and Surrey Association for Visual Impairment (SAVI). The FirstPoint team offers information and advice, assessment of need and a range of equipment to support people to live independently in their own home. They have firsthand experience of hearing loss and understanding the impact.

Contact the team on: Tel: 01372 376558 Text Direct: 18001 01372 376558 SMS: 07854 238787 Email: firstpoint@first-point.org.uk Website: www.firstpointcic.co.uk SAVI caters for visually impaired people within Surrey.

They offer support and advice as well as classes in Braille, magnifiers and other reading equipment. They can also help organise grants/loans.

F or more information contact SAVI on: Tel: 01372 377701 or 01372 360517 Fax: 01372 360767 Minicom: 01372 361 517 SMS text: 07500 926834 Website: www.surreywebsight.org.uk

Mental health services If you have concerns about your mental health or require help for someone in your family you should contact your GP who will advise on the best way to address your issue.

Your issue may be dealt with by the NHS Foundation Trust or you may be referred to your local Community Mental Health Recovery Services (CMHRS) which provide a range of secondary mental health services.

The local team will determine your eligibility for services and carry out a comprehensive assessment of your needs.

You will be given a statement of your needs and a support plan to meet them using a supported self-assessment approach. For your social care needs you will be supported to choose what will best meet your needs and improve your recovery. The majority of services are aimed at supporting people in their own home in the community

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but if the assessment deems that supported living is required you will be helped to identify a resource that will meet your assessed needs.

F or further information visit: www.surreycc.gov.uk/ adultsocialcare

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

The End of Life Care Strategy ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.1’ Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, while developing the best possible outcome for clients.

Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an advance care plan so that every supporting service will be aware of the client’s wishes.

All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life.

‘Preferred Priorities for Care’ (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life.

Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home.

1

Haslemere

‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

Useful websites – End of Life Care Compassionate Communities aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathetic ear.

Website www.compassionatecommunities.org.uk Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement.

The website has a comprehensive support section. www.dyingmatters.org

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing 5 things they want to do before they die. http://nhslocal.nhs.uk /page/end-life WidowNet Established in 1995, the first online information and selfhelp resource for, and by, widows and widowers. www.widownet.org

Visit www.carechoices.co.uk for further assistance with your search for care

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Paying for residential or nursing care Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone thinking about moving to a care home can ask Adult Social Care services to carry out an assessment of his or her needs. This includes people who may have sufficient money to pay for their own care.

Adult Social Care can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc, to help you stay in your own home for as long as possible.

If your needs assessment shows that a care home is the best option, Adult Social Care can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes/care homes with nursing begin on

page 67. You need to choose a home you can continue to afford. Some people choose an expensive home, use up all their savings and they may then have to move to a different care home.

If you have capital or savings of more than £23,250 you will have to pay in full for any care services you require.

If you have assets less than £14,250, your contribution will be assessed only based on your income and the local authority meets the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

What will you have to pay for your care?

The value of your home is included when assessing your capital or savings unless: your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there.

You will have to arrange for a Community Care Assessment with the local authority to define your care needs. The homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than £23,250, and your income is not enough to pay for your care home fees, the local authority can help with your care costs for the first twelve weeks. After this time, any money from them will be regarded as a loan and will need to be repaid once your house is sold.

The local authority will contribute financially towards your care costs.

How much will you get?

To work out how much your local authority will pay, you must ask for an assessment. This will define your care needs and how they will be best met and your financial situation.

Your choice of care home will usually be limited to those that accept your local authority’s funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

Whatever your circumstances...

Remember: • If your partner still lives at home, they will not be means-tested • If you have a private pension, only half will be

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considered when you are assessed, providing you are paying half to your partner • Your assessment will be made up of two elements, a care part and a financial one • A nursing home will generally be more expensive than a care home offering personal care only.

Consider claiming: • Income support • Pension Credit.

Definitely claim: •

Attendance Allowance, worth either £53.00 or £79.15 per week depending on your care needs, though you will lose this after 28 days if you receive financial help from the council.

Moving into a nursing home?

• You will be eligible for the NHS Nursing Care Contribution – currently £109.79.

Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Please contact the Adult Social Care helpline on 0300 200 1005 for information on the council’s contribution to care fees.

Some of the figures mentioned here may change over the life of this Directory.

For further information call this Directory’s independent helpline: 0800 389 2077.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Deferred Payment Agreements If you are eligible for the scheme, after the twelve-week property disregard period, any financial help from the county council will be charged against the value of your home and recovered once your house has been sold.

However, the county council may limit how much they

will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £53.00 per week for those needing care by day or night, and at the higher rate of £79.15 per week for those needing care both during the day and night.

If you are paying for your own care in full you can continue to receive the Attendance Allowance but if you receive financial help from the county council, the Attendance Allowance is not payable after 28 days.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Nursing Care

Contribution (currently £109.79 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home.

NHS Continuing Care Funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist, as well as personal care to help you at home with things like having a bath or dressing.

If you live in a care home with nursing (traditionally

called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

Faced with the cost of paying for care?

We provide impartial, friendly and professional advice for older people and their families at a time when it’s needed most. Best of all, it’s completely free.

Call us free on: 0808 208 9994*

*Telephone calls may be recorded for training and monitoring purposes.

PayingForCare Limited is part of the Partnership group of companies which includes Partnership Life Assurance Company Limited, an authorised insurer. PayingForCare Limited is registered in England and Wales No. 07866192. The registered office is Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. PayingForCare Limited is a not-for-profit company. PayingForCare Limited does not provide advice on financial services or financial products designed to assist with the payment of care fees.

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Visit www.carechoices.co.uk for further assistance with your search for care

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Running out of money If your capital is likely to reduce to £23,250, you must let Surrey County Council know well in advance as they may step in to help with your care fees. They must conduct an assessment of your situation and may make a contribution.

If the home you have chosen charges more than the contribution offered by Surrey County Council, you must find someone to help pay the difference; a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may

have to pay this for some time. Alternatively, you would have to find a cheaper home.

Understanding your rights before arranging care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

For further information call this Directory’s independent helpline: 0800 389 2077.

Essential information Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all Adult Social Care and healthcare services in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Since 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings Adult Social Care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

CQC holds and publishes up-to-date information about the compliance of Adult Social Care providers with essential standards of safety and quality.

Following an inspection, each care home and home care

agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate , Gallowgate , Newcastle upon Tyne NE1 4PA

Safeguarding adults at risk Living a life that is free from harm and abuse is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of communities that are fair, compassionate and caring.

An adult at risk is defined as ‘a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.’

An adult at risk may therefore be a person who: • is elderly and frail due to ill health, physical disability or cognitive impairment; • has a learning disability; • has a physical disability and/or a sensory impairment; • has mental health needs including dementia or a personality disorder; • has a long-term illness/condition;

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• misuses substances or alcohol; or • is a carer such as a family member/friend who provides personal assistance and care to adults and is subject to harm.

The ‘No Secrets’ Guidance (2000) defines harm as ‘a violation of an individual’s human and civil rights by any other person or persons or organisation. Harm may consist of a single act or repeated acts. It may be physical, verbal or psychological, it may be an act of neglect or omission to act, or it may occur where an adult at risk is persuaded to enter into a financial or sexual transaction to which he or she has not consented, or cannot consent.’

Harm towards adults at risk can occur in any setting or any situation and can be a complex area of work. Harm may occur in domestic, institutional and public settings.

The harming of adults at risk occurs in all cultures, all religions and all levels of society.

Forms of harm could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse, where the harm affects

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Safeguarding adults at risk continued more than one person within an organisation and is not addressed by the service’s management.

Who might be causing the harm?

The person who is responsible for the harm is often well known to the person being harmed and could be: • a carer (unpaid); • or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits adults at risk who are vulnerable people.

Surrey County Council’s, Adult Social Care Service works with partner agencies in Surrey to safeguard vulnerable adults against abuse and to raise awareness throughout the community to help prevent further abuse.

If you suspect abuse either in the community or in a care home or care home with nursing: In an emergency dial 999. Otherwise, contact the Surrey County Council Adult Social Care helpline (8.00 am to 6.00 pm) on: 0300 200 1005. SMS: 07527 182861. Emergency Duty Team (out of hours service) 01483 517898.

If you have concerns about the standards or application of regulations in a care home you should contact: The Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk

Comments, compliments or complaints All care providers need to know how well they are doing.

Your feedback is very important to them. They want to know whether their services meet your needs and are delivered effectively. They welcome your comments, compliments and complaints so that they can serve you better.

You should feel able to complain about any aspect of your care whether in your own home or in a care home.

You may want to complain about the way you are treated by a staff member or the quality of the food you are served.

Sometimes you may just want to make comments and suggestions about possible improvements to how things are done.

Making a complaint should be easy to do. Care services must have an easy-to-use complaints procedure that they can share with you.

If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the service’s manager. The problem may be resolved quite easily once the manager is aware of it.

If you do not wish to do this, or talking to the manager does not resolve your concerns, you may wish to take your complaint further and, contact the registered owners of the service. They have a duty to respond to your complaints.

If Surrey County Council has arranged, funded or contributed to the funding of your care, you can also complain to the Adult Social Care Directorate. To do so, contact:

Adult Social Care Customer Relations Team Surrey County Council Millmead House, Millmead, Guildford, Surrey GU2 4BB Email: asc.customerrelations@surreycc.gov.uk Or complete an online feedback form: https://online.surreycc.gov.uk Or download an Adult Social Care Customer Feedback form at www.surreycc.gov.uk/adultsocialcare You can also request a form from the Adult Social Care helpline by phoning 0300 200 1005 and then post it to the team that provides you with a service.

All private companies providing Adult Social Care services now come under an Ombudsman who may be able to give you advice on making a complaint.

The Ombudsman’s details are: The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: advice@lgo.org.uk Website: www.lgo.org.uk/contactus If your complaint is about a breach of the government’s standards, you can contact the Care Quality Commission, see page 62 for their contact details.

Under equal access to information this document is available in large print, on tape or in another language, please contact the Adult Social Care helpline 0300 200 1005 for different formats.

Visit www.carechoices.co.uk for further assistance with your search for care

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Out of county care You may wish to choose a care home outside of Surrey, for example to be closer to family or friends.

If you are eligible for funding from Surrey County Council towards the cost of your care home place, the council will contract with the care home you choose. The council must be satisfied that the care home is suitable for your assessed needs, so it is important to seek our advice before making a final decision. Subject to this the council will normally contribute an amount equivalent to the amount which the local authority in which the care home is located would normally contribute.

If you will be fully funding the cost of the care yourself you can choose whichever home you wish. However, you may still wish to seek further advice about which home to choose - details of organisations that can offer advice are listed on pages 62 and 65. If, at some point in the future you become eligible for state funding, you will need to contact the local authority in which your care home is located, as you will no longer be a resident of Surrey.

For further information call this Directory’s independent helpline: 0800 389 2077.

Monitoring ethnicity, religion and belief When the county council arranges services on your behalf, we like to take further background details in order to ensure that we are providing our services equally and fairly to protect all sectors of our community.

If you contact or use Adult Social Care Services you will

be asked about your ethnicity, religion or belief and this will be recorded on your file. We need to ask everyone who enquires about or uses social services about their background to help with service planning and service provision for all communities in Surrey.

Further help How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

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Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHSfunded care and welfare benefits.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and the timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. Your local Citizen’s Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

For further information call this Directory’s independent helpline: 0800 389 2077.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Surrey Care Association Ltd Supporting social care providers in Surrey Surrey Care Association (SCA) provides support and information to all social care providers in Surrey including care homes, domiciliary care agencies and supported living providers. Elected Board Directors work in partnership with Surrey County Council and the NHS to: represent providers’ views; provide a network for providers to work together in ways that are mutually beneficial and act as an important communication and information link for providers providing services in the county of Surrey.

SCA is a not-for-profit limited company established in September 2005. It receives some financial support from its key partner, Surrey County Council and works with other key partners across Surrey. The focus of SCA’s work is market, business and workforce development for the social care industry.

Opportunities available through the SCA are available to all Surrey Adult Social Care providers. Providers are encouraged to be involved in the governance of SCA and annually elect the Board of Directors.

Newly elected Chairman Richard Williams, Chief Executive of domiciliary care agency Carers at Home, said: ‘With changes taking place in the care industry and in regulation, representative bodies have never been more important. We hold two annual conferences, which are always well attended. We produce a regular newsletter distributed to all social care providers and we have a website www.surreycare.org.uk for up-to-date information.’

SCA is constantly evolving to meet the needs of providers across Surrey.

Projects to support the personalisation agenda for

services for people with learning disabilities and for older people are providing valuable business and market intelligence for providers who are keen to develop services that their customers want to purchase. Our evolving role with Clinical Commissioning Groups across Surrey provides further opportunities for providers to work with health colleagues.

Our second website www.surreycare.co.uk complements the information in this Care Choices Directory for Surrey purchasers and provides a useful resource for providers to advertise jobs and to find local suppliers and for those looking for care services.

SCA also host an annual Awards Ceremony to celebrate achievements of care services, at team and individual level recognising the outstanding work of people working in Social Care.

Erica Lockhart, Chief Executive of SCA Ltd said: ‘We welcome all providers to get involved in our network meetings and keep abreast of developments via our newsletter and website. We provide a joined-up service to access help and information for all our Surrey providers.’

Enquiries can be made to: Erica Lockhart Chief Executive Surrey Care Association Ltd Suite H4, Leatherhead Enterprise Centre, Randalls Way, Leatherhead, Surrey KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk Website: www.surreycare.org.uk and www.surreycare.co.uk

Advocates can help Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need.

Advocates and advocacy schemes work in partnership with the people they support and take their side.

There is a range of advocacy services available in Surrey.

For further information contact the lead provider for advocacy services: Surrey Disabled People’s Partnership Telephone/Text: 0300 030 7333 (local rate call) Email: advocacy@sdpp.org.uk Website: www.sdpp.org.uk

Search online for the right care

Publications

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

Visit www.carechoices.co.uk for further assistance with your search for care

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‘Tell Us Once’ service Losing a loved one is hard enough without the stress of paperwork and telephone calls to make. However from now on, thanks to a ‘Tell Us Once’ service which has been rolled out across the country, it will be easier for families to notify government authorities about the changes in their circumstances.

‘Tell Us Once’ has been launched by the Department for Work and Pensions in partnership with local authorities across England, Wales and Scotland. It enables key local and central government departments and services to be notified simply through one single appointment with your local registrar.

When you make an appointment to register the death

in Surrey, the new service will be offered to you by the Surrey registration service at your death registration appointment, and it will mean that you can just tell us once and we will in turn, on your behalf, notify organisations that participate in the service.

The contact number to book your death registration appointment is 0300 200 1002, and lines are open 8am – 6pm Monday to Friday.

More information can be found on the Surrey County Council website https://www.surreycc.gov.uk/ people-and-community/birth-death-marriage-andcivil-partnerships/death/tell-us-once

Useful contacts Useful local contacts Action for Carers (Surrey) Tel: 01483 302748 www.carersnet.org.uk Age UK Surrey Age Concern and Help the Aged have combined forces and are now called Age UK in some areas.

Rex House, William Road, Guildford GU1 4QZ Tel: 01483 503414 www.acsurrey.org.uk For local Age UK and Age Concern in Surrey, visit: www.surreyinformationpoint.org.uk Alzheimer’s Society Visit www.alzheimers.org.uk to find your local branch or see pages 51.

Mid Surrey Local Service Office The Meadows Day Hospital, West Park Horton Lane, Epsom KT19 8PB Tel: 01372 729988 Blue Badge Scheme Surrey County Council County Hall, Penhryn Road, Kingston upon Thames, Surrey KT1 2DN Tel: 03456 009 009 Fax: 0208 541 9575 Minicom: 0208 541 8914 Lines open Mon-Fri 8am-6pm Or to apply online go to www.surreycc.gov.uk

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Care Quality Commission, The Tel: 03000 616161 Web: www.cqc.org.uk For national correspondence: Citygate, Gallowgate, Newcastle upon Tyne NE1 4WH Citizens Advice Surrey 15-21 Haydon Place Guildford, Surrey GU1 4LL Email: citizensadvicesurrey@cabnet.org.uk www.citizensadvicesurrey.org.uk deafPlus Tel: 01252 510051 Email: south@deafplus.org www.deafplus.org Financial advisers Listed in your local area telephone directory. Alternatively, to find an adviser check website www.unbiased.co.uk.

After identifying an adviser, you should make sure that your adviser is registered and authorised with the FSA. Financial Services Authority (FSA) Check that your financial adviser is registered at www.fsa.gov.uk or by contacting the Consumer Helpline on 0845 606 1234 or writing to the FSA at 25 The North Colonnade, Canary Wharf, London E14 5HS.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful local contacts continued FirstPoint: Hard of Hearing, Deaf and Interpreting Services CIC Fairmount House Bull Hill Leatherhead KT22 7AH General Tel: 01372 376558 TextDirect: 18001 01372 376558 Fax: 01372 363239 SMS: 07854 238787 Email: contact@first-point.org.uk Get Wise Get WisÂŁ is a new welfare benefits information, advice and support service being provided through a partnership of the following organisations in Surrey Tel: 0300 030 9432 SMS: 07561 392 818 Email: info@getwisesurrey.org.uk www.getwisesurrey.org.uk Interpreting Telephone: 01372 360718 TextDirect: 18001 01372 360718 Fax: 01372 363239 SMS: 07814 262854 Email: interpreting@first-point.org.uk Healthwatch Surrey Pop into any of the Citizens Advice Bureaux in Surrey for information about the replacement to the Surrey Local Involvement Network (LINk). Healthwatch is a new independent organisation that will give people a voice to improve and shape services and help them get the best out of health and social care services.

Tel: 0303 303 0023 (local rate number) Text Relay: 18001 0303 303 0023 SMS Text: 07592 787533 Email: enquiries@healthwatchsurrey.co.uk Health and Wellbeing Surrey Information for Surrey residents to promote health and wellbeing for everyone. www.healthysurrey.org.uk Home Fire Safety visits To arrange a free Home Fire Safety visit, call the Surrey Fire and Rescue Service on freephone 0800 085 0767 Local Pension Service Tel: 01737 755303 www.thepensionservice.gov.uk

Mental Health Crisis Helpline Open 5pm - 9am Monday to Friday and 24 hours a day at weekends including bank holidays.

Tel: 0300 456 8342 SMS facility: 07717 989024 www.surreyheath.gov.uk/community/health/ MHCrisisHelpline.htm Patient Advice and Liaison Service (PALS) Monday - Friday, 9am - 5pm Tel: 01372 201759 Email: pals@surreypct.nhs.uk www.pals.nhs.uk, pals@surreypct.nhs.uk Safeguarding Adults In an emergency call 999 For further information contact the Adult Social Care Helpline Tel: 0300 200 1005 SMS: 07527 182861 Email: contactcentre.adults@surreycc.gov.uk SID (Social Information on Disability) Rentwood, School Lane Fetcham, Surrey KT22 9JX Tel: 0800 043 9395 Web: www.asksid.org.uk Surrey Disability Register (SDR) To register a disability in Surrey contact SDR Surrey County Council Millmead House, Millmead, Guildford GU2 4BB Email: sdr@surreycc.gov.uk Freephone: 0300 200 1005 SMS: 07527 182861 Monday - Friday 9am - 5pm www.surreycc.gov.uk/surreydisabilityregister Surrey and Borders Partnership NHS Foundation Trust (mental health trust) Tel: 0300 555 5222 Textphone: 020 8964 6326 www.sabp.nhs.uk Surrey Association for Visual Impairment (SAVI) Tel: 01372 377701 Email: info@sa-vi.org.uk www.surreywebsight.org.uk Surrey Care Association Suite H4, Leatherhead Enterprise Centre Randalls Road, Leatherhead KT22 7RY Tel: 01372 825116 Email: sca@surreycare.org.uk www.surreycare.org.uk and www.surreycare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Useful local contacts continued Surrey Coalition of Disabled People Campaigns for and promotes the rights of disabled people to have equality of opportunity and to live independently.

FREEPOST (SCE5700), Guildford, Surrey GU4 7BR Telephone or Minicom: 01483 456558 Surrey County Council Adult Social Care Team – for information and signposting Room 298, County Hall, Penrhyn Road Kingston upon Thames KT1 2DW Tel: 0300 200 1005 Fax: 020 8541 9004 SMS: 07527 182861 Email: contactcentre.adults@surreycc.gov.uk www.surreycc.gov.uk Out of hours (5pm – 9am) For emergencies: Tel: 01483 517898 Email: edt.ssd@surreycc.gov.uk Surrey Disabled People’s Partnership An independent organisation run and controlled by disabled people.

51 Commercial Way, Woking GU21 6HN Tel/Text: 01483 750973 www.sdpp.org.uk Surrey Independent Living Council (SILC) Astolat, Coniers Way Burpham, Guildford GU4 7HL Tel: 01483 458111 Email: admin@surreyilc.org.uk www.surreyilc.org.uk Surrey Information Point An online directory of information, services and activities to support adults in Surrey to find local support. The website brings together in one place accurate, up to date and easy to find information on community services, facilities, money matters and health conditions.

Visit: www.surreyinformationpoint.org.uk Surrey Minority Ethnic Forum A collective of community and voluntary groups from Black, Asian and Minority Ethnic (BAME) backgrounds.

Through the Forum, members can access information and resources to support their work in Surrey, sharing best practice, voicing concerns and influencing services and policies, both locally and nationally.

Tel: 01483 566072 Email: smef@surreyca.org.uk www.smef.org.uk

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Surrey Healthcare Services To find your local healthcare services such as GPs, hospitals, dentists and pharmacists, visit www.nhs.gov.uk If you urgently need medical help or advice about non life-threatening situations, call 111.

Telecare For information about the telecare services available visit www.surreytelecare.com, call 0800 195 6035 or text 07976 843825 The Hubs The Surrey Hubs are local centres for information and support to help people stay independent. These userled hubs are accessible to everyone, and offer a place to discuss your own needs or look for information and advice for yourself or a family member. www.thesurreyhubs.org.uk Voiceability – Surrey Tel: 01223 555800 Email: info@voiceability.org www.voiceability.org Wellbeing Centres Wellbeing Centres are local hubs of information and support services relating to memory loss, dementia and associated problems. They are open to anyone, whatever their situation and whether they are concerned about themselves or others.

For more information or to find your local hub visit: www. surreycc.gov.uk/wellbeingcentres Your Sanctuary helpline Domestic abuse support line.

Tel: 01483 776822 www.yoursanctuary.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful national contacts A2B project The first fully integrated community transport information system which supplements the public transport network by offering services tailored to the needs of people who may have difficulty in using ordinary buses and trains.

Minibuses, social car schemes and group hire minibuses. www.A2binfo.net

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people.

Care Advice Line: 0800 389 2077 Finance Advice Line: 0800 310 2011 www.firststopadvice.org.uk

Age UK The name of the combined Age Concern and Help the Aged.

National advice line: 0800 169 6565 www.ageuk.org.uk

Friends of the Elderly A charity supporting older people with a range of practical needs.

Tel: 0207 730 8263 www.fote.org.uk

Association of Charity Officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need.

Tel: 0170 765 1777 www.aco.uk.net

IndependentAge A national charity that champions independence for older people. Aims to help older people on low incomes to live with dignity and independence.

Advice line: 0845 262 1863 www.independentage.org.uk

Care Choices’ helpline For independent, free information and help on housing and care for adults in England, contact this Directory’s helpline: 0800 389 2077. www.carechoices.co.uk Carers Direct Free, confidential information and advice for carers.

Tel: 0808 802 0202 Email: carersdirect@nhschoices.nhs.uk. www.nhs.uk/carersdirect Carers Trust (the name of the combined Princess Royal Trust for Carers and Crossroads Care) The largest provider of comprehensive carers’ support services in the UK. Tel: 0844 800 4361 Email: info@carers.org www.carers.org Carers UK The voice of carers and the only carer-led organisation working for all carers.

Tel: 0808 808 7777 www.carersuk.org Counsel and Care Advice and help for older people.

National advice line: 0845 300 7585 www.counselandcare.org.uk Elderly Accommodation Counsel Aims to help older people make informed choices about meeting their housing and care needs. FirstStop Advice Line: 0800 377 7070 Email: info@firststopadvice.org.uk. www.housingcare.org

Mencap The voice of learning disability with more than 500 affiliated groups.

Mencap Direct: 0808 808 1111 Lines are open 9am to 5pm, Monday to Friday www.mencap.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older people.

Tel: 0207 078 9375 www.napa-activities.co.uk NHS Choices NHS Choices is the online ‘front door’ to the NHS and is the country’s biggest health website and gives information about your health choices. www.nhs.uk Pension, Disability and Carers Service, The Provides information about pensions and pensioner benefits, whether you are planning for the future, are about to retire or have already retired.

Tel: 0845 606 0265 www.thepensionservice.gov.uk United Kingdom Homecare Association Ltd (UKHCA) The professional Association of homecare providers from the independent, voluntary, not-for-profit and statutory sectors.

Helpline: 0208 661 8188 www.ukhca.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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The best care is on your doorstep If you’re looking for residential, nursing or short stay respite care for an older relative, partner or friend, we can help.

Our experienced and compassionate care teams will work with you and your loved one to learn all about them and to understand their likes and dislikes so together we can design a care plan that’s tailored to their exact needs.

We encourage residents to carry on enjoying the hobbies they’ve always had and support them to take up new interests.

Come and visit us to find out how we can help your loved one to continue living a confident and fulfilling life, including those living with dementia.

Call today

0333 321 0937

Calls are charged at local rates

careuk.com

Ashford, Echelforde Cobham, Tiltwood Dorking, Stanecroft Epsom, Appleby House Frimley, Whitebourne Godalming Broadwater Lodge Jubilee House Leatherhead Milner House

Mitcham Cumberland Purley Amberley Lodge Richmond Greville House Weybridge Norfolk House Woking Kingsleigh

North West Surrey River Thames at East Molesley

North West Surrey care homes Amis Avenue, 55 New Haw KT15 3ET Tel: 01932 350929

D PD LDA SI

Badgers Wood Slade Road, Badgerswood, Ottershaw KT16 0JN Tel: 01932 795010

LDA

Dehnlea Rose 434 Stroude Road, Lambly Hill, Virginia Water GU25 4BF OP PD LDA Tel: 01344 843221 Elmbank Residential Care Home 27 Woodham Road, Woking GU21 4EN Tel: 01483 765984

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Barossa Road, 25 (Royal mencap society) Camberley GU15 4JE LDA Tel: 01276 660470

Elmfield House Church Lane, Bisley, Woking GU24 9ED Tel: 01483 489522

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Beaufort House Chobham Road, Knaphill, Woking GU21 2TD OP PD LDA YA Tel: 01483 475536

Gables Care home Pembroke Road, Woking GU22 7DY Tel: 01483 828792

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Beech Trees 1a Kirby Road, Horsell, Woking GU21 4RJ Tel: 01483 755911

LDA

Glebe Cottage Sandhills Lane, Virginia Water GU25 4DS Tel: 01344 844144

LDA

Birchlands Barley Mow Road, Englefield Green TW20 0NP Tel: 0800 690 6797

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Grange, The & Walton Cottage 26-28 St John’s Road, Woking GU21 7SA Tel: 01483 730670

LDA

Brockhurst elderly resource centre Brox Road, Ottershaw KT16 0HQ Tel: 01932 872635

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Green Lane Care Home 122 Green Lane, Addlestone KT15 2TE Tel: 01932 857485

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Greys Residential Home Hook Heath Road, Woking GU22 0JQ Tel: 01483 771523

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Camberley Cottage 1 Coolarne Rise, Camberley GU15 1NA Tel: 01276 686898 Cambridge House 141 Gordon Avenue, Camberley GU15 2NR Tel: 01276 691035 Cherrydale Springfield Road, Camberley GU15 1AE Tel: 01276 682585

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Chestnuts, The 42 - 44 Chertsey Road, West Byfleet KT14 7AN OP D PD LDA MH SI YA AD Tel: 01932 336200 Church Farm Bungalow Guildford Road, Ottershaw KT16 0PL Tel: 01932 873082 Combe House Castle Road, Horsell, Woking GU21 4ET Tel: 01483 755997 Service User Bands

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Guildford Road, 330 (Care UK Community Partnerships Limited) Bisley, Woking GU24 9AD LDA Tel: 01483 489208 Guildford Road, 330a (Care UK Community Partnerships Limited) Bisley, Woking GU24 9AD LDA Tel: 01483 799261 Haven House Residential Care Home Limecroft Road, Knaphill GU21 2TH Tel: 01483 489197 Heathside Coley Avenue, Woking GU22 7BT Tel: 01483 765046

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High Street, 31 (quest haven limited) Horsell Village, Woking GU21 4UR LDA MH Tel: 01483 757995

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

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North West Surrey care homes continued

Advertisers are highlighted

Hill View Care Home 5 Essex Close, Frimley, Camberley GU16 9FH OP D LDA MH SI YA Tel: 01252 838199

Rosemere Brookfield Close, Ottershaw KT16 0JL Tel: 01932 872361

Hillside Resource Centre Portesbery Road, Camberley GU15 3SZ Tel: 01932 794614

Sandalwood 81 Almners Road, Lyne KT16 0BH Tel: 01932 568623

LDA

Horsell Lodge Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 760706

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Howards residential Home 24 Rowtown, Addlestone KT15 1EY Tel: 01932 856665

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Sheerwater House Sheerwater Road, Woodham, Addlestone KT15 3QL Tel: 01932 349959

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Inglewood House 56 Middle Gordon Road, Camberley GU15 2HT Tel: 01276 647760

Snowdon Care Home 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936

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Jubilee Road, 42 (Dimensions) Mytchett, Camberley GU16 6BE Tel: 01252 540113

St Augustine’s Home Simplemarsh Road, Addlestone KT15 1QR Tel: 01932 842254 Advert below

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Stiperstones Clappers Lane, Chobham GU24 8DD Tel: 01276 858440

Jutland Place, 9/10 (royal mencap society) Egham TW20 8ET LDA Tel: 01784 436647 Kingsleigh Kingfield Road, Woking GU22 9EQ Tel: 01483 740750 Advert page 66

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Lyndhurst Residential Care Home 67 Byfleet Road, New Haw, Addlestone KT15 3JZ OP D PD MH Tel: 01932 842730 Moor House 13/14 Horsell Moor, Horsell, Woking GU21 4NH OP PD LDA Tel: 01483 740108 Pinehurst Resource Centre 141 Park Road, Camberley GU15 2LL Tel: 01276 686778 Princess Christian Residential and Nursing Care Home Stafford Lake, Bisley, Woking GU21 2SJ Tel: 01483 488917 Advert page 48 Ranch, The Well Path, Well Lane, Horsell, Woking GU21 4PJ Tel: 01483 855952 Red Houses 563-565 Stroude Road, Virginia Water GU25 4BQ Tel: 01344 845240 Ridgewood Drive, 1 (Dimensions) Frimley, Camberley GU16 9QF Tel: 01276 626680 Service User Bands

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Stokefield Care Home The Mount, St John’s Hill Road, Woking GU21 1RG Tel: 01483 761779

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Sunrise of Virginia Water Christchurch Road, Virginia Water GU25 4BE Tel: 01344 988317 Advert page 88

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Tall Trees Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446

LDA

Upalong residential Home 16 Castle Road, Camberley GU15 2DS Tel: 01276 313560

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West Hall Parvis Road, West Byfleet KT14 6EY Tel: 01932 338000

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St Augustine’s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus

• 52 single rooms, fully furnished • Central heating • Call system • Visiting chiropodist & hairdresser • Activities, keep fit & craft • Large beautiful gardens • Lifts Full freedom of worship is encouraged and mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR

LDA

Telephone: (01932) 842254 Email: manager@hsc-uk.org

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey care homes continued

Advertisers are highlighted

Westlands West Hill Road, Woking GU22 7UL OP D PD LDA MH SI YA AD Tel: 01483 761067

Woking Homes Oriental Road, Woking GU22 7BE Tel: 01483 763558

Whitebourne Burleigh Road, Frimley GU16 7EP Tel: 01276 207230 Advert page 66

Woodbank Holly Bank Road, Hook Heath, Woking GU22 0JP Tel: 01483 773684

OP D PD LDA MH

North West Surrey care homes with nursing Abbey Chase Nursing Home Bridge Road, Chertsey KT16 8JW Tel: 01932 568090 Advert page 71 Addlestone Lodge Ongar Hill, Addlestone KT15 1BS Kettlewell 3/5_3/5 05/08/2011 12:31 Tel: 01932House 846268

Page 1

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Avens Court Nursing Home Broomcroft Drive, Pyford, Woking GU22 8NS OP D PD MH SI Tel: 01932 346237 bagshot park care centre 28-32 London Road, Bagshot GU19 5HN OP PD LDA MH SI YA AD Tel: 01276 450800 Advert Inside Front Cover

KETTLEWELL HOUSE Nursing Home & Care Suites Relationship Centred Care ™

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Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX Tel: 01483 221900 Email: enquiries@kettlewellhouse.co.uk

At Kettlewell House, we aim to provide a warm and friendly home for life for people with dementia, where relationships are at the heart of everything we do.

Family owned by Ernie and Dr Karen Graham (a practising GP) • Choice of Registered Nursing Home room or Care Suite People with dementia can live either in a specialist nursing home room or as a tenant or owner in a larger “care suite”.

• Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere, and have specialist dementia care training.

• Activities Programme As part of our Relationship Centred Care ethos, we work with residents and their families to document their life stories. This forms the base for a tailored programme of activities and stimulation.

• Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit.

Website: www.kettlewellhouse.co.uk Phone: 01483 221900 Fax: 01483 221940 Email: enquiries@kettlewellhouse.co.uk Service User Bands

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

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RODWELL FARM Nursing Home Relationship Centred Care ™

Brox Lane, Row Town, Addlestone, Surrey KT15 1HH Tel: 01932 853371 Email: enquiries@rodwellfarm.co.uk

At Rodwell Farm, we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do.

Family owned by Ernie and Dr Karen Graham (a practising GP) • Separate social groups for physical frailty & dementia The home has a special unit for younger people with physical disability and it has two social groups for older people - one for physical frailty and the other for dementia.

• Activities Programme As part of our Relationship Centred Care ethos, we work with residents and their families to document their life stories. This forms the base for a tailored programme of activities and stimulation.

• Staffing All staff are direct employees, thus ensuring continuity of care and facilitating a “family” atmosphere.

• Specialist Equipment Alternating pressure mattresses, profiling beds, disabled baths, manual handling aids, etc.

Please visit our website or contact us to obtain a brochure and arrange a visit.

Website: www.rodwellfarm.co.uk Phone: 01932 853371 Fax: 01932 827371 Email: enquiries@rodwellfarm.co.uk

Holly Lodge Nursing Home in Frimley Green, Camberley, Surrey Holly Lodge is registered with the Care Quality Commission as a care home that provides nursing care for elderly people with dementia.

Surrounded by woodland and set in its own beautifully landscaped grounds, Holly Lodge offers high standards of care, comfort, security and support with friendly, specially trained, professional staff.

Give us a 12/09/2012 call 01252 09:11 833 080 Grange_1/5 Page 1 or send us an email: hollylodge@forestcare.co.uk

www.forestcare.co.uk

THE GRANGE RETIREMENT HOME CARE HOME FOR NURSING & DEMENTIA

At The Grange we cater for elderly people with varying levels of dependency who are looked after by our dedicated and friendly team of staff. We feel it is important to provide a service which promotes security, independence and a family atmosphere. Residents have their own en-suite bed-sitting room where they may have small items of their own furniture if they wish and where they can receive visits from family and friends.

Established since 1965 • Experienced & Qualified Staff • Rated excellent by CQC • 2 Passenger Lifts • 62 Full En-Suite Rooms • Landscaped Gardens Ruxbury Road, Chertsey, Surrey KT16 9EP Tel: 01932 562361 Email: info@thegrangechertsey.co.uk Website: www.thegrangechertsey.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North West Surrey care homes with nursing continued Beaumont Lodge Nursing Home 19-21 Heatherley Road, Camberley GU15 3LX Tel: 01276 23758

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Brockhurst Elderly Resource Centre Brox Road, Ottershaw KT16 0HQ Tel: 01932 872635

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Holly Lodge Nursing Home St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 833080 Advert page 70

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Kettlewell House Nursing Home Kettlewell Hill, Chobham Road, Woking GU21 4HX Tel: 01483 221900 Advert page 69 OP D PD MH SI YA AD

Cedar Lodge Nursing Home St Catherine’s Road, Frimley Green, Camberley GU16 9NP Tel: 01252 837019 Advert page 76

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Collingwood Grange Care Centre Portsmouth Road, Camberley GU15 1LD Tel: 01276 670700 Advert page 74 Corrina Lodge 79 The Avenue, Camberley GU15 3NQ Tel: 01276 862830 Advert page 98

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Coxhill Manor nursing and residential home Station Road, Chobham, Woking GU24 8AU OP D Tel: 01276 858926 Crann Mor Nursing Home 151 Old Woking Road, Woking GU22 8PD Tel: 01932 344090

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Fermoyle House Nursing Home 121-125 Church Road, Addlestone KT15 1SH Tel: 01932 849023

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Abbey ChAse

RESIDENTIAL & NURSING HOME u Beautiful Edwardian building Set in 10 acres of landscaped garden u Riverside walks u Long and short stay patients u 24 hour nursing care u Few minutes from M25 u 3 star rated (excellent) u Investors In People (Gold Award 2012) u

For colour brochure ring (01932) 568090 Abbey Chase, Bridge Road, Chertsey, Surrey KT16 8JW www.abbeychase.co.uk

Service User Bands

Grange retirement home, The Ruxbury Road, St Ann’s Hill, Chertsey KT16 9EP OP D PD SI Tel: 01932 562361 Advert page 70 Grange road, 22 New Haw, Addlestone KT15 3RQ Tel: 01932 344940

Bernard Sunley Nursing & Dementia Care Home, the College Road, Maybury, Woking GU22 8BT Tel: 01483 764300

Grange, The High Street, Old Woking GU22 8LB Tel: 01483 757572

Advertisers are highlighted

Kings Lodge Care Centre The Pavillions, Byfleet, West Byfleet KT14 7BQ Tel: 01932 358700 Advert Inside Front Cover

OP D SI

Kingsclear Nursing and Residential Home Park Road, Camberley GU15 2LN OP Tel: 01276 212111 Merlewood Hollow Lane, Callow Hill, Virginia Water GU25 4LR Tel: 01344 845314

OP

Moorlands nursing home Macdonald Road, Lightwater GU18 5US Tel: 01276 473140

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Oakcroft House nursing home Oakcroft Road, West Byfleet KT14 6JG Tel: 01932 352766 Advert page 74

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Palmer Crescent 1 Palmer Crescent, Ottershaw KT16 0HE Tel: 01932 874478

LDA

Princess Christian Residential and Nursing Care Home Stafford Lake, Bisley, Woking GU21 2SJ Tel: 01483 488917 Advert page 48

OP D

Rodwell Farm Nursing Home Brox Lane, Row Town, Addlestone KT15 1HH Tel: 01932 853371 Advert pages 52 & 70 OP D PD YA Sunrise of Bagshot 14-16 London Road, Bagshot GU19 5HN Tel: 01276 818077 Advert page 88

OP D

Throwleigh Lodge Ridgeway, Horsell, Woking GU21 4QR OP D PD LDA MH SI YA Tel: 01483 769228

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

71

North East Surrey Hampton Court Palace & Gardens

North East Surrey care homes Albert Residential Home 40 The Warren, Worcester Park KT4 7DL Tel: 0208 337 2265 Appleby House Longmead Road, Epsom KT19 9RX Tel: 01372 739933 Advert page 66

Advertisers are highlighted

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Banstead Road, 17 (Learning Disability care Home) Ewell KT17 3EZ Tel: 0208 716 6144 Beech Lodge 95 Thorkhill Road, Thames Ditton KT7 0UW Tel: 0208 398 5584

LDA YA

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Berryscroft Road, 29 (Brand homes limited) Staines, Middlesex TW18 1ND 17985 Surrey ad_Layout LDA Tel: 01784 459404 1 28/06/2012 15:49 Page 1

Berryscroft Road, 55 (Brand Homes limited) Staines, Middlessex TW18 1ND LDA Tel: 01784 459404 Burgh Heath Lodge 33 Burgh Heath Road, Epsom KT17 4LP Tel: 01372 741025 Cedars Care Home, The 16 Fordbridge Road, Ashford, Middlesex TW15 2SG Tel: 01784 242356 Copperfield House 13 Worple Road, Epsom KT18 5EP Tel: 01372 726725

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Cossins Care Home 1 Downside Road, Downside, Cobham KT11 3LZ Tel: 01932 862038 Advert below

OP

COSSINS CARE HOME 1 Downside Road, Downside, Cobham, Surrey KT11 3LZ T: 01932 862038 E: cossins.house@fshc.co.uk KINGSTON CARE HOME Jemmett Close, Coombe Road, Kingston Upon Thames KT2 7AJ T: 0208 547 0498 E: kingston@fshc.co.uk EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton, Surrey KT7 0BL T: 0208 3983300 E: emberbrook@fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers Our homes are unique, we're proud to offer high standards of service and care, including residential and nursing care services for both long stay and short stay respite service users.

Contact our home directly, or visit www.fshc.co.uk

Service User Bands

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health OP SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North East Surrey care homes continued Cottage, The 66 Rushett Close, Thames Ditton KT7 0UT Tel: 0208 224 3254

Advertisers are highlighted

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Coveham Anyards Road, Cobham KT11 2LJ Tel: 01932 794600

LDA

Echelforde College Way, Ashford, Middlesex TW15 2XG OP D PD LDA MH Tel: 01784 255225 Advert page 66 Elders, The (golden hours fellowship ltd) Epsom Road, Ewell KT17 1JT OP D Tel: 0208 393 9757 Epsom Lodge 1 Burgh Heath Road, Epsom KT17 4LW Tel: 01372 724722 Fir Trees House 283 Fir Tree Road, Epsom KT17 3LF Tel: N/A Firlawn 402 Chessington Road, Epsom KT19 9EG Tel: 0208 786 0514

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Fordbridge Road, 50 (Dimensions) Ashford, Middlesex TW15 2SP Tel: 01784 421223 Gibraltar Crescent, 36a (RNId action on hearing loss) Epsom KT19 9BT Tel: 0208 393 0865

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Glebe House care home The Broadway, Laleham, Staines, Middlesex TW18 1SB OP D Tel: 01784 451643 Glendale Ambleside Avenue, Walton-on-Thames KT12 3LW Tel: 0800 020 9524 Gloucester Crescent, 65 (Dimensions) Staines, Middlesex TW18 1PN Tel: 01784 421407 Grace Lodge 4 Manor Road South, Hinchley Wood, Esher KT10 0QL Tel: 0208 398 1437

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Greens, The 388 Chessington Road, West Ewell, Epsom KT19 9EG OP LDA Tel: 0208 393 2450 Service User Bands

Greenways 3 Grove Road, Epsom KT17 4DE Tel: 01372 727323

LDA

Heath Lodge Care Home St Georges Avenue, Weybridge KT13 0DA Tel: 01932 854680

OP D

Heathcote Road, 17 (Care Management Group) Epsom KT18 5DX Tel: 01372 744150 Hersham Road, 267 (The regard partnership limited) Walton-on-Thames KT12 5PZ Tel: 01932 226125 Hillbrow Residential Home 18 Mill Road, Epsom KT17 4AR Tel: 01372 720633

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Hillcroft St Ebba’s, Hook Road, Epsom KT19 8QJ OP PD LDA MH SI YA Tel: 01372 203021 Homelea 68 Worple Road, Epsom KT18 7AG Tel: 01372 740730

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Huntley Close, 7 (Dimensions) Stanwell, Staines, Middlesex TW19 7DD Tel: 01784 254322

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Langdown House 1-4 Yeend Close, West Molesey KT8 2NY Tel: 0208 979 4561

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Limes Residential Care Home, the 11a Station Crescent, Ashford, Middlesex TW15 3JJ Tel: 01784 240114

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Linden House 9 College Road, Epsom KT17 4HF Tel: 01372 721447

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Linwood 9 Mercer Close, Thames Ditton KT7 0BS Tel: 0800 020 9524

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Longdown Road, 9 (Care Management Group) Epsom KT17 3PT Tel: 01372 748153

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

73

THE CARE CONVERSATION

WE’LL HELP YOU FIND THE STRENGTH TO TALK At Bupa Care Services we understand how difficult discussing with a loved one the subject of moving into a care home. Whether it’s coping with the emotional stress, working out the financial aspects, or deciding on the right location – talk to us.

We’ll make sure everyone involved understands all they need to know, so all you have to concentrate on is choosing the perfect home together.

POP TO ON IN OUR S E OF URR HOME EY S

We have 17 care homes in Surrey covering the whole county and providing residents with excellent short and long-term care.

Our full home details can be found in the listings section of this publication – just look for your local area.

The Care Conversation. Start yours today Pop into your local Bupa care home for more information, we’d love to show you round.

Call 0333 920 4792 Search ‘Bupa Care Homes’ online 00168_07_13

North East Surrey care homes continued

Advertisers are highlighted

Malmesbury House 18 Beauchamp Road, East Molesey KT8 0PA OP D PD MH SI Tel: 0208 783 0444

Sherwood House 40 Severn Drive, Walton-on-Thames KT12 3BH Tel: 0203 328 0251

Manor Green Road, 62 (care management group) Epsom KT19 8RN LDA Tel: 01372 726131

Shieling, The St. Ebba’s, Hook Road, Epsom KT19 8QJ Tel: 01372 203014

Mayfield House Residential Home 29 Mayfield Road, Hersham, Walton-on-Thames KT12 5PL Tel: 01932 229390

Silvermere Care Home Redhill Road, Cobham KT11 1EF Tel: 01932 576650 Advert page 52

OP D SI

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Meadowside Knowle Park Avenue, Staines, Middlesex TW18 1AN OP D Tel: 0800 020 9524

St Anthony’s care home 7a Roseberry Road, Langley Vale, Epsom Downs, Epsom D LDA KT18 6AF Tel: 01372 278542

Moor House Residential Care Home Vicarage Road, Staines, Middlesex TW18 4YG Tel: 01784 453749

Summers, The Yeend Close, West Molesey, Surrey, KT8 2NY Tel: 0208 941 3532 Advert inside front cover

Northcroft Road, 24 West Ewell, Epsom KT19 9TA Tel: 0208 394 2119 Oak House Care Home Oak House, 19 Queens Road, Weybridge KT13 9UE Tel: 01932 849844 Oaklawn 400 Chessington Road, Epsom KT19 9EG Tel: 0208 394 1471

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Sundial House Orchard Lane, East Molesey KT8 0BN Tel: 0208 398 8620

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Sunrise of Esher 42 Copsem Lane, Esher KT10 9HJ Tel: 01372 887944 Advert page 88

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Swallowfields Care Centre 45 Alexandra Road, Epsom KT17 4DB Tel: 01372 745903

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oakley house Hampton Court Way, Thames Ditton KT7 0LP PD LDA MH YA Tel: 0203 342 7307 Pines, The (Weybridge) 6 Windsor Walk, Weybridge KT13 9AP OP D PD LDA SI YA Tel: 01932 842954 Rodney House Rodney Road, Walton-on-Thames KT12 3LE Tel: 01932 241219 Rowland House care home 1a Lime Tree Avenue, Thames Ditton KT7 0NY Tel: 0208 972 9143 Royal Cambridge Home 82 - 84 Hurst Road, East Molesey KT8 9AH Tel: 0208 979 3788 Advert page 76 Sapling 372 Chessington Road, Epsom KT19 9EG Tel: 0208 393 9041 Service User Bands

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Thames Side Beldham Gardens, West Molesey KT8 1TF Tel: 0208 939 3850 Tigh Grianan Chesterfield Road, Epsom, Surrey KT19 9QP Tel: 0208 787 7201 Tiltwood Hogshill Lane, Cobham KT11 2AQ Tel: 01932 866498 Advert page 66

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white lodge 3 Stanwell New Road, Staines, Middlesex TW18 4HY Tel: 01784 461717

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Willowmead Residential Home ltd 1 Willowmead, Summer Road, East Molesey KT8 9LR Tel: 0208 398 8664

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

75

Church View Care Home

A home away from home in the peaceful village of Stanwell.

A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia.

• Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualified Staff

Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: info@churchviewcarehome.co.uk Web: www.churchviewcarehome.co.uk

Whiteley Village Care Centre

Whiteley House Meeting the needs of individuals requiring nursing, palliative, respite or end of life care in a safe and peaceful environment.

The UK’s original retirement village.

Ingram House

Nestled in 225 acres of beautiful and tranquil Surrey woodland.

Residential care in well appointed rooms with en-suite facilities. Our friendly and caring community guarantees security and peace of mind.

Reg. Ch. 1103056

01932 857821 www.whiteleyvillage.org.uk

Acacia Lodge

Acacia Lodge is set in a quiet residential area in the town of Staines, in Surrey. The Home is committed to providing quality nursing care in a pleasant, safe and homely atmosphere.

Please contact the Manager on 01784 452855 or email enquiries@acacia-lodge.co.uk to arrange a visit.

Rookery Road • Staines Middlesex • TW18 1BT Telephone: 01784 452855

THE ROYAL CAMBRIDGE HOME

Treating residents with dignity and respect according to their individual needs and wishes, the Royal Cambridge Home offers a high standard of care, comfort, security and support in beautiful surroundings. Respite Care is also available.

For further details contact:-

The Manager

THE ROYAL CAMBRIDGE HOME CARING SINCE 1851

82-84 Hurst Road, East Molesey KT8 9AH • Telephone: 0208 979 3788 Email: rch@royalcambridgehome.org • www.royalcambridgehome.org

Cedar Lodge Nursing Home in Frimley Green, Camberley, Surrey Cedar Lodge is registered with the Care Quality Commission as a care home providing nursing care for older people.

Set in beautiful surroundings, Cedar Lodge is an attractive purposebuilt home where the peace and quiet of the location blends perfectly with the convenience of nearby amenities.

Give us a call 01252 837 019 or send us an email: cedarlodge@forestcare.co.uk

76

www.forestcare.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North East Surrey care homes with nursing Acacia Lodge Rookery Road, Staines, Middlesex TW18 1BT Tel: 01784 452855 Advert page 76 Arbrook House Nursing Home 36 Copsem Lane, Esher KT10 9HE Tel: 01372 468246 Advert page 74 Ashford House Long Lane, Stanwell, Middlesex TW19 7AZ Tel: 01784 425810

Advertisers are highlighted

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Leighton House 59 Burgh Heath Road, Epsom KT17 4NB Tel: 01372 720908

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Norfolk House 39 Portmore Park Road, Weybridge KT13 8HQ Tel: 01932 820300 Advert page 66 OP D PD LDA MH YA

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Priory Court Care Home Old Schools Lane, Ewell Village, Epsom KT17 1TJ OP D PD Tel: 0208 393 0137

OP D PD MH SI

Ashton Lodge Nursing Home Spelthorne Grove, Sunbury-On-Thames TW16 7DA Tel: 01932 761761 OP D PD SI

Springfield House 6 Stoke Road, Cobham KT11 3AS Tel: 01932 862580

OP D

Bradbury Centre 68 Manygate Lane, Shepperton, Middlesex TW17 9EE Tel: 01932 226698 OP D PD SI

St George’s Nursing Home 5 Byfleet Road, Cobham KT11 1DS Tel: 01932 868111 Advert page 74

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Church View Care Home Falcon Drive, Stanwell, Middlesex TW19 7EU Tel: 01784 248610 Advert page 76

Sunbury Nursing Homes Thames Street, Sunbury-On-Thames TW16 6AJ Tel: 01932 785414

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Sunrise of Weybridge Ellesmere Road, Weybridge KT13 0HY Tel: 01932 807242 Advert page 88

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Clare House Nursing Home 36 Hersham Road, Walton-On-Thames KT12 1JJ Tel: 01932 224881 Advert page 74

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Emberbrook Care Home 16 Raphael Drive, Thames Ditton KT7 0BL Tel: 0208 398 3300 Advert page 72 OP D PD MH YA Epsom Beaumont care home 20-22 Church Street, Epsom KT17 4QB Tel: 01372 541401 Advert page 98

Sutton Lodge Nursing Home 87 Oatlands Drive, Weybridge KT13 9LN Tel: 01932 222184 Advert page 74

OP PD

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Ethel Bailey close and Oakglade Epsom KT19 8NQ Tel: 0300 555 5222

OP LDA YA

Fairmead Worple Road, Staines, Middlesex TW18 1ED Tel: 0300 555 5222

LDA YA

Glebe House care home The Broadway, Laleham, Staines, Middlesex TW18 1SB Tel: 01784 451643 OP D Hendford Nursing Home Howell Hill Grove, East Ewell, Epsom KT17 3ER Tel: 0208 393 7891 Service User Bands

OP D MH

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

77

e. Come and to arrange a

North East Surrey care homes with nursing continued

Advertisers are highlighted

Upper Halliford Nursing Home Charlton Lane, Upper Halliford Village, Middlesex TW17 8QN OP D Tel: 01932 732600

Whiteley Village Care Centre Whiteley Village, Walton-On-Thames KT12 4EH Tel: 01932 857821 Advert page 76

wesley lodge 2 Waverley Close, Off Approach Road, West Molesey KT8 2NP OP PD LDA Tel: 0208 941 8826

Wingham Court Care Centre Oaken Lane, Claygate KT10 0RQ Tel: 01372 464612 Advert page 74

White Gates Care Centre Condor Road, Laleham, Staines, Middlesex TW18 1UG OP PD Tel: 01784 441287 Advert inside front cover

Woodlands Nursing Home 38 Smithiam Bottom Lane, Purley CR8 3DA Tel: 0208 645 9339

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Brand New Care Home A home that provides the highest level of care, stunning accommodation with beautiful views and excellent facilities.

•

24-hour care and registered nurses

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Great food and choices

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Luxury bedrooms with en-suite wet rooms

•

Respite care from a few days to a few weeks

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Personalised activity programmes

•

•

Separate care environments and a continuity of care for changing needs

Visiting chiropodist, hairdresser, dentist and physiotherapist

•

Excellent medical care with weekly visits from GP

Residential

Nursing

Dementia

01420 525882 www.paxhill.co.uk Bentley, Farnham, Surrey GU10 5NG

Search online for the right care Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

Service User Bands

78

Publishers of Care Select

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey Stoke Lock in Guildford

South West Surrey care homes Abbeywood Wharf Road, Ash Vale GU12 5AX Tel: 0800 020 9524 Abbotswood, 33 (The Four Seasons Trust Limited) Guildford GU1 1UZ Tel: 01483 440352 Aeolian House 127 Horsham Road, Cranleigh GU6 8DZ Tel: 01483 276561 Albury Care Homes Limited 6 Albury Road, Guildford GU1 2BT Tel: 01483 573847 Anchorstone Nursing Home 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378 Ash Street, 149 (dimensions) Ash, Aldershot, Hampshire GU12 6LJ Tel: 01252 330529 Ash Street, 4a (dimensions) Ash, Aldershot, Hampshire GU12 6LT Tel: 01252 350582 Ashbourne Court Care Home Ashbourne Close, Ash, Aldershot, Hampshire GU12 6AG Tel: 01252 326769 Ashley House Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN Tel: 01483 561406 Bardsley Drive, 63/65 Farnham GU9 8UQ Tel: 01252 727148 Beechwood High Pitfold, Hindhead GU26 6BN Tel: 01428 608124 Service User Bands

Advertisers are highlighted

OP D

Bellts Piece - care home learning disabilities Hale Road, Farnham GU9 9RL LDA YA Tel: 01252 715138 Bridge House Care Home Farnham Road, Elstead GU8 6DB Tel: 01252 703035

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Broadwater Lodge Summers Road, Farncombe, Godalming GU7 3BF OP D PD LDA MH Tel: 01483 414186 Advert page 66 Bungalow, The Beech Lane, Normandy GU3 2JH Tel: 01483 810115 Cedars, The High Pitfold, Hindhead GU26 6BN Tel: 01428 609374

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Chase House Rest Home Hindhead Road, Hindhead GU26 6AY Tel: 01428 604468 Cobgates Resource Centre Falkner Road, Farnham GU9 7HG Tel: 01252 714834

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Denecroft Residential Home (seeability) Denecroft, 1 Denmark Road, Guildford GU1 4DA LDA SI YA Tel: 01483 301315 Douglas Close, 19 Jacobs Well, Guildford GU4 7PB Tel: 01483 537181

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Eastlake Nightingale Road, Godalming GU7 3AG Tel: 01483 413520 Felbury House Felday Road, Holmbury St Mary, Guildford RH5 6NL Tel: 01306 7300843

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Fenton Lodge Hazel Road, Ash Green, Aldershot, Hampshire GU12 6HP OP PD LDA Tel: 01252 317211

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

79

South West Surrey care homes continued

Advertisers are highlighted

Firgrove Hill, 29 (royal Mencap society) Farnham GU9 8LN Tel: 01252 721580 LDA

Kathryn’s House 43-49 Farnham Road, Guildford GU2 4JN Tel: 01483 560070 Advert page 50 OP D PD MH SI

Gabriel Cottage Care Home Blanchards Hill, Guildford GU4 7QP Tel: 01483 562128

Limegrove St Martin’s Close, East Horsley KT24 6SU Tel: 01483 280690

OP

Grace House residential Home 71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01252 726406 OP D

Littlefield Gardens, 2 Ash, Hampshire GU12 6LN Tel: 01252 318968

Haven House 44 Kings Road, Haslemere GU27 2QG Tel: 01428 661440 OP D PD LDA MH SI YA AD

Lodge, The Farnham GU9 9RE Tel: 01252 717021

Hollyhead 224 Shawfield Road, Ash, Aldershot, Hampshire GU12 6SQ Tel: 01252 336994 LDA YA

Longfield Resource Centre Killicks Road, Cranleigh GU6 7BB Tel: 01483 275505

Tel: 01483 573111 Fax: 01483 563522 E: pilgrimwood@goldenagehealthcare.co.uk

www.pilgrimwood.co.uk

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Registered for 35 residents, Pilgrim Wood is located in an elevated position overlooking the North Downs Way. We offer high standards of service and accommodation for the elderly.

Under the guidance of the manager, staff give 24 hour personal and social care aiming to provide peace and contentment in a relaxed homely atmosphere.

Sandy Lane, Guildford, Surrey GU3 1HF

Ashton Manor Farnham

Waverley Abbey Ruins

Robertson NH Godalming

Springkell House Hindhead

Nursing Care for Alzheimer’s & Dementia

Nursing Care

Residential Care for Alzheimer’s & Dementia

Beales Lane, Wrecclesham, Farnham GU10 4PY

Priorsfield Road, Hurtmore, Godalming GU7 2RF

Wood Road, Hindhead GU26 6PT

01252 722967 www.ashtonmanor.co.uk info@ashtonmanor.co.uk

01483 421033 www.beritazcare.co.uk robertsonnh@beritazcare.co.uk

01428 605509 www.springkellcare.co.uk info@springkellcare.co.uk

We believe our clients deserve a quality lifestyle that respects their dignity and independence; their loved ones expect assurance and peace of mind. We provide these within a friendly yet professional, caring and secure environment.

The dedicated management team and well trained staff are always available to offer help and support in our homes specialising in the care of those with dementia and Alzheimer’s.

The individual reputation each of these homes enjoys is a reflection on the dedication, ability and professionalism of the well motivated staff.

Service User Bands

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South West Surrey care homes continued Mallow Crescent, 25-30 Guildford GU4 7BU Tel: 01483 455879

PD LDA

Maple Cottage 208 Send Road, Send, Woking GU23 7EN Tel: 01483 772168 Meath Epilepsy Trust, The Westbrook Road, Godalming GU7 2QH Tel: 01483 415095

Advertisers are highlighted

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Middlefield Close, 1 (dimensions) Farnham GU9 8RS Tel: 01252 718479 Old Hall, The Send Marsh Road, Send, Woking GU23 7DJ Tel: 01483 211674 Old Grove, The High Pitfold, Hindhead GU26 6BN Tel: 01428 607310 Pilgrim Wood residential home Sandy Lane, Guildford GU3 1HF Tel: 01483 573111 Advert page 80

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Pines, The (Hindhead) Churt Road, Hindhead GU26 6NL OP D PD LDA MH SI YA AD Tel: 01428 601075 Primrose House Residential Home Perry Hill, Worplesdon, Guildford GU3 3RF Tel: 01483 232628

OP D

Pymhurst 11 Semaphore Road, Guildford GU1 3PS OP D PD LDA SI Tel: 01483 573318 Redcot Residential Care Home Three Gates Lane, Haslemere GU27 2LL Tel: 01428 644637 Ridgway Court 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921 Riverswey Newark Lane, Ripley, Guildford GU23 6DL Tel: 01483 224099

Service User Bands

Shandon White Lane, Ash Green, Aldershot, Hampshire GU12 6HN OP D PD LDA Tel: 01252 312801 Shannon Court Portsmouth Road, Hindhead GU26 6DA Tel: 01428 604833

OP D

Shottermill House (Pilgrim Homes) Liphook Road, Haslemere GU27 1NX Tel: 0300 303 1475

OP D PD

Springkell House Care Home Wood Road, Hindhead GU26 6PT Tel: 01428 605509 Advert page 80

OP D

Stonepit Close, 42-44 Godalming GU7 2LS Tel: 01483 861066

LDA

Surrey Heights Brook Road, Wormley, Godalming GU8 5UA OP D PD SI Tel: 01428 682734 Advert inside front cover

Sydenhurst Mill Lane, Chiddingfold, Godalming GU8 4SJ OP D PD MH SI Tel: 01428 683124 Vale Road, 15a (united response) Ash, Aldershot, Hampshire GU12 5HH Tel: 01252 334880 Waverley Court farm Monks Walk, Farnham GU9 8HT Tel: 01753 847686

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Wey Valley House Mike Hawthorn Drive, Farnham GU9 7UQ Tel: 01252 712021

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Whitmore Vale House Churt Road, Hindhead GU26 6NL OP D PD LDA MH SI YA AD Tel: 01428 604477

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Woodlarks Centre, The Lodge Hill Road, Lower Bourne, Farnham GU10 3RB OP PD SI YA Tel: 01252 714041

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Wychwood Headley Road, Hindhead GU26 6TN Tel: 01428 607014

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

81

South West Surrey care homes with nursing Anchorstone Nursing Home 8 Searle Road, Farnham GU9 8LJ Tel: 01252 727378 Ashley Park Nursing Home The Street, West Clandon, Guildford GU4 7SU Tel: 01483 331955 Advert page 74 Ashton Manor Nursing Home Beales Lane, Farnham GU10 4PY Tel: 01252 722967 Advert page 80 Birtley House Nursing Home Birtley House, Bramley, Guildford GU5 0LB Tel: 01483 892055 Brownscombe House Nursing and Residential Home Hindhead Road, Haslemere GU27 3PL Tel: 01428 643528 Advert Inside Front Cover

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Cedar Court Care Home Essex Drive, Elmbridge Road, Cranleigh GU6 8TX Tel: 01483 275191 Advert page 84 OP D PD SI Chestnut View Care Home Lion Green, Haslemere GU27 1LD Tel: 01428 652622 Claremont Court Harts Gardens, Guildford GU2 9QA Tel: 0208 879 6567 Advert page 44

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Crest Lodge Churt Road, Hindhead GU26 6PS Tel: 01428 605577 Advert Inside Front Cover OP MH YA AD Dene Place Nursing Home Ripley Lane, West Horsley KT24 6JW Tel: 01483 282733 Advert page 74 Eastbury Manor Nursing Home The Street, Compton, Guildford GU3 1EE Tel: 01483 810346 Advert page 74 grange, the 99 Westfield Road, Woking GU22 9AX Tel: 01483 751642

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Green Gables Nursing Home Church Lane, Grayshott, Hindhead, Surrey GU26 6LY Tel: 01428 604220 Advert page 84 OP D PD SI Hatch Mill Mike Hawthorn Drive, Farnham GU9 7UH Tel: 01252 899000 Service User Bands

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Huntington House Nursing Home Huntington House Drive, Hindhead GU26 6BG Tel: 01428 604600

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Hydon Hill Clock Barn Lane, Godalming GU8 4BA Tel: 01483 860516

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Jubilee House Pound Lane, Godalming GU7 1BX Tel: 01483 420400 Advert page 66

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Knowle Park Nursing Home Knowle Lane, Cranleigh GU6 8JL Tel: 01483 275432

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Manormead Care Home Tilford Road, Hindhead GU26 6RA Tel: 01428 602502

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Melbreck Tilford Road, Rushmoor, Farnham GU10 2ED PD LDA SI YA Tel: 01252 793474 Moorhouse Nursing Home Tilford Road, Hindhead GU26 6RA Tel: 01428 604381

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moorlands lodge care home Portsmouth Road, Hindhead GU26 6TJ Tel: 01428 853288 Advert page 82

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Old Rectory, The The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195

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Puttenham Hill House Puttenham, Off Hogs Back, Guildford GU3 1AH Tel: 01483 810628 Advert page 74

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Queen Elizabeth Park 1-72 Hallows Close, Guildford GU2 9LL Tel: 0208 879 6567 Advert page 44 Redwood Care Centre 179 Epsom Road, Guildford GU1 2QY Tel: 01483 532562

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Robertson Nursing Home Priorsfield Road, Hurtmore, Godalming GU7 2RF Tel: 01483 421033 Advert page 80

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Visit www.carechoices.co.uk for further assistance with your search for care

83

South West Surrey care homes with nursing continued Springfield Manor Nursing Home Hogs Back, Puttenham, Guildford GU3 1AQ Tel: 01483 810177

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Surrey Hills Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682734 Advert Inside Front Cover

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St Catherine’s Manor Old Portsmouth Road, Artington, Guildford GU3 1LJ OP D SI Tel: 01483 531181 Advert Inside Front Cover

Tilford Park Nursing Home Grange Road, Tilford GU10 2DG Tel: 01252 792543

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Sunrise of guildford Astolat Way, Peasmarsh GU3 1NE Tel: 01483 378346 Advert page 88

Wispers Park Care Village Wispers Lane, Haslemere, Surrey GU27 1AD Tel: 01428 744000

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GREEN GABLES NURSING HOME Green Gables nursing home is a newly refurbished home providing nursing and Respite care for frail elderly people. Our highly trained and dedicated staff are committed to providing the highest standards of care in a comfortable home from home environment.

T: 01428 604220 Web: www.ablegrange.co.uk Church Lane, Grayshott, Surrey GU26 6LY 40 Brand New Single Rooms with En-suites-Now Available

Service User Bands

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey The beautiful Parish Church at Shere

South East Surrey care homes

Advertisers are highlighted

Alexander Lodge 41 Skinners Lane, Ashtead KT21 2NN Tel: 01372 276052

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Beeches, The Fortyfoot Road, Leatherhead KT22 8RZ Tel: 0800 690 6797

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Alexandra House 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL OP D PD LDA YA Tel: 01883 380739

Bellsgrove Care Home 250 Cobham Road, Fetcham, Leatherhead KT22 9JF OP D Tel: 01372 379596

Alvington House Retirement Home 59 Wray Park Road, Reigate RH2 0EQ Tel: 01737 222042 Advert page 86

Blanford Road, 33 (Prospect Housing and Support Services) Reigate RH2 7DP LDA Tel: 01737 243818

Ambleside Lodge 25 Brighton Road, Redhill RH1 5DA Tel: 01293 781418 Arundel House 34 Garratts Lane, Banstead SM7 2EB Tel: 01737 737290 Ashcroft Care Home 1 Wiggie Lane, Redhill RH1 2HJ Tel: 01737 789656 Ashleigh House 39 Redstone Hill, Redhill RH1 4BG Tel: 01737 761904

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Bracken Lodge 155/157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066

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Bramley House Residential Home Westcott Street, Westcott, Dorking RH4 3NX Tel: 01306 740003

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Ashtead Cottage 165 Barnett Wood Lane, Ashtead KT21 2LP OP PD LDA MH YA Tel: 01372 271792 Ashtead House 153 Barnett Wood Lane, Ashtead KT21 2LR OP PD LDA YA Tel: 01372 810330 Barn House, The Quality Street, Merstham, Redhill RH1 3BB Tel: 01737 643273 Barnett Wood Lane, 108 (Leonard Cheshire Disability) Ashtead KT21 2LS Tel: 01372 206231 Barnfield 24 Upfield, Horley RH6 7LA Tel: 0800 020 9524

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Briar House 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497

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Brighton Road, 64 (The AVENues trust support service) Horley RH6 7HT Tel: 0208 308 2900

LDA

Burntwood Lodge 84 Burntwood Lane, Caterham CR3 6TA Tel: 01883 818085

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Cavendish 10 Cavendish Road, Redhill RH1 4AE Tel: 01737 760849

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Cavendish House 4 Saxbys Lane, Lingfield RH7 6DN Tel: 01432 833297

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Cedar Lodge Chapel Road, Charlwood RH6 0DA Tel: 01293 826200

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Cedarwood Lodge 9 Chipstead Close, Redhill RH1 6DU Tel: 01737 277726

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs User Bands Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

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South East Surrey care homes continued

Advertisers are highlighted

Chalk Hill Hill Lane, Waterhouse Lane, Kingswood KT20 6DT Tel: 01737 354285

LDA

Chalkmead Resource Centre Deans Road, Merstham RH1 3HE Tel: 0800 690 6797

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Cobham Road, 60 (Voyage 1 Limited) Fetcham, Leatherhead KT22 9JS OP LDA YA Tel: 01372 379623 Courthill Care Home 2 Court Road, Caterham CR3 5RD Tel: 01883 343850

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Champions Place Kent Hatch Road, Limpsfield Chart, Oxted RH8 0TA OP LDA YA Tel: 01883 722006

Courthill House Court Hill, Chipstead CR5 3NQ Tel: 01737 557442

Chart Lane, 56 (royal Mencap society) Reigate RH2 7DZ Tel: 01737 224592

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Croft, The Buckland Road, Reigate RH2 9JP Tel: 01737 246964

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Cunlifee House RNIB Comunity Living, Philanthropic Road, Redhill RH1 4DZ LDA SI YA Tel: 01737 768935

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Dalmuir Home 25 Gresham Road, Limpsfield, Oxted RH8 0BU OP D PD LDA Tel: 01883 715630

Chelsham Lodge High Lane, 634 Limpsfield Road, Warlingham CR6 9DQ Tel: 0208 308 2900 cherry lodge rest home 75 Whyteleafe Road, Caterham CR3 5EJ Tel: 01883 341471 Chippings 28 Russells Crescent, Horley RH6 7DN Tel: 01293 775350

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David Gresham House 2 Oak Close, Oxted RH8 0BA Tel: 01883 715948

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Chipstead Lodge residential care home Hazelwood Lane, Chipstead, Coulson CR5 3QW OP D PD LDA MH YA Tel: 01737 553552

Derby Lodge (Seeability) 4 Wesley Road, Leatherhead KT22 8ET Tel: 07540 704034

Clareville Road, 3 (The Regard Partnership Limited) Caterham CR3 6LA Tel: 01883 340181

Dorandene 42 Alma Road, Reigate RH2 0DN Tel: 01737 222009

Clockhouse, The (RNIB) 12 Shrewsbury Road, Redhill RH1 6BH Tel: 01737 773851

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ALVINGTON HOUSE for gracious retirement in surrey

PRIVATELY OWNED BY R.G.N’S l 24 HOUR CARE EXCELLENT LOCAL REPUTATION • TOP CQC RATING l

l

reigate (01737) 222042

59 WRAY PARK ROAD, REIGATE, SURREY RH2 0EQ email: info@alvingtonhouse.co.uk Web: www.alvingtonhouse.co.uk

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Dormers Resource Centre Foxon Lane, Caterham CR3 5SG Tel: 01883 330927

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Dungate Manor Flanchford Road, Reigate RH2 8QT Tel: 01737 244149

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East Surrey Carers Services 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339

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Elizabeth Court Grenadier Place, Caterham CR3 5YJ Tel: 0800 020 9524

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Eversfield 56 Reigate Road, Reigate RH2 0QR Tel: 01737 229899

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes continued

Advertisers are highlighted

Fengates road, 1 (Care management Group) Redhill RH1 6AH LDA Tel: 01737 778811 Fengates Road, 5 (Care Management Group) Redhill RH1 6AH LDA Tel: 01737 780547 Fir Tree Road, 40 Banstead SM7 1NG Tel: 01737 379242 Fircroft Home 114 Ladbroke Road, Redhill RH1 1LB Tel: 01737 773424 Flint Cottage Kingsmill Lane, South Nutfield RH1 5NB Tel: 01293 826200 Foxmead care home Horsham Road, South Holmwood, Dorking RH5 4JX Tel: 01306 888053 Furze Hill Lodge Furze Hill, Kingswood KT20 6EP Tel: 01737 362316 Gladstone House (RNIB) 24/26 St John’s Road, Redhill RH1 6HX Tel: 01737 779170

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Grange, The Gloucester Lodge, Rectory Lane, Bookham KT23 4DZ OP PD LDA SI YA Tel: 01372 452608 Green Acres 130 Nork Way, Banstead SM7 1HP Tel: 01737 351358 Greenacres The Horseshoe, Banstead SM7 2BQ Tel: 0800 020 9524 Grovelands Farmhouse Tandridge Hill Lane, Godstone RH9 8DD Tel: 01883 744128 Harriotts Lane, 44a Ashtead KT21 2QB Tel: 01372 275970 Hawthorns, The (RNIB) 7-8 Hawthorn Way, Redhill, RH1 4DU Tel: 01737 773640

Service User Bands

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Heathercroft (Prospect Housing and Support) 18 Wolverton Gardens, Horley RH6 7LX Tel: 01293 774813

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Heathers, The - care home learning disabilities 36 Green Lane, Lower Kingswood KT20 6TL Tel: 01737 833985

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Heathlands Chequers Lane, Walton-on-the-Hill KT20 7ST Tel: 0208 308 2900

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Heronswood Residential Care Home 51 Harestone Hill, Caterham CR3 6DX Tel: 01883 344645 Highview Netherleigh Park, Off Kings Cross Lane, South Nutfield RH1 5NG Tel: 01293 826200

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Hillside Care Home 259a Coulsdon Road, Caterham CR3 5QR Tel: 01883 341024 Holkham House Princes Road, Redhill RH1 6JJ Tel: 01737 789850

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Kenilworth (Horley) 117 Balcombe Road, Horley RH6 9BG Tel: 0208 308 2900

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Kenilworth care home 74 Diceland Road, Banstead SM7 2ET Tel: 01737 361858

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Keswick Eastwick Park Road, Great Bookham, Leatherhead KT23 3ND Tel: 0800 690 6797 OP D La Luz Residential Home 4 High Street, Tadworth KT20 5SD Tel: 01737 813781

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Larchwood Close, 27 (Royal Mencap Society) Banstead SM7 1HE Tel: 01737 370115 LDA

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London Road, 129 (Prospect Housing and support service) Redhill RH1 2JQ Tel: 01737 785400 LDA

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Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

87

South East Surrey care homes continued Longford 40 Massetts Road, Horley RH6 7DS Tel: 01293 430687 Longmead House 1 Buxton Lane, Caterham CR3 5HG Tel: 01883 340686

Advertisers are highlighted

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NCYPE college residential services Lingfield St Piers Lane, Lingfield RH7 6PW PD LDA SI YA Tel: 01342 832243 Nower House Coldharbour Lane, Dorking RH4 3BL Tel: 01306 740076 Advert below left

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Lumley Road, 16 (royal Mencap Society) Horley RH6 7JL LDA Tel: 01293 782238

Nutbush Cottage Bonehurst Road, Horley RH6 8PP OP D PD LDA MH SI YA AD Tel: 01293 823620

Malvern House 10 Ringley Avenue, Horley RH6 7HA Tel: 01293 826200

Oakleigh Evelyn Gardens, Godstone RH9 8BD Tel: 0800 020 9524

Manor Crescent, 13 (New Generation Care Limited) Byfleet KT14 7EN Tel: 01932 340092 Manor Crescent, 15 (New Generation Care Limited) Byfleet KT14 7EN Tel: 01932 343799 Martham House Princes Road, Redhill RH1 6JJ Tel: 01737 826530 Middle West Care Home Carlton Road, South Godstone RH9 8LE Tel: 01293 862999 Mill Green Mill Lane, Felbridge, East Grinstead, West Sussex RH19 2PF Tel: 01293 826200

Millview 38 The Street, Charlwood RH6 0DF Tel: 01293 862443

HHH Excellent Service CQC

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Oakwood Road, 56 (The Avenues South East) Horley RH6 7BU Tel: 0208 308 2900

LDA

Orchard Court East Grinstead Road, Lingfield RH7 6ET Tel: 01342 834444 Ormesby House West Hill, Oxted RH8 9JB Tel: 01883 714757

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Pantiles Care Home limited, the 67 Harriotts Lane, Ashtead KT21 2QE Tel: 01372 275310

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Park Hall Resource Centre 1 Park Hall Road, Reigate RH2 9LH Tel: 01737 224420

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Parklands 7 Eldersley Close, Redhill RH1 2AJ Tel: 01737 765179

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Pinehurst Rest Home Zig-Zag Road, Mickleham, Dorking RH5 6BY Tel: 01306 889942 Pines, The 2 College Crescent, Redhill RH1 2HE Tel: 01737 277716

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Poplars 87 Povey Cross Road, Horley RH6 0AE Tel: 01293 825154 Prinsted Oldfield Road, Horley RH6 7EP Tel: 01293 825400

Service User Bands

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YA AD

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Surrey County Council Care Home

Visit www.carechoices.co.uk for further assistance with your search for care

89

Ridgegate_2/5 03/10/2013 16:25 Page 1

RIDGEGATE HOME*** ‘A Home With A Heart’ • Residential • Respite • Daycare History of Ridgegate Home

Facilities

Founded in 1946, Ridgegate Home is a private non-profit making residence for elderly people of reasonably good health who for various reasons are unable to maintain a home of their own.

Ridgegate is registered with CQC and the Charity Commissioners and is run by a qualified manager supported by a Board of Governors who take an active part in the running of the home.

Aims of the home

To offer people in their retirement the opportunity to live in comfortable surroundings, in a relaxed and secure family environment, with the degree of care that is necessary to enhance the quality of life for the individual.

Accommodation

For 25 residents, all individual rooms on four levels, with a passenger lift to all floors including the garden level.

Communal rooms add to the relaxed

Weekly hairdresser ... Regular chiropodist... Large gardens with summer house, pond and pergola...

In-house entertainment... Social activities & outings arranged and encouraged ... Residents payphone...

Disabled access... Inter-denominational services take place weekly in the home.

Doctor

atmosphere providing sunny and spacious sitting rooms for various activities. The home is fully central-heated and has a sophisticated automatic fire-alarm system, safety lighting with a nurse call bell system in all rooms.

Double room with lounge and en-suite.

Meals

Good, wholesome, home-cooked meals from a choice of menus are served at small tables in the dining room.

Residents are welcome to continue in the care of their own General Practitioner or can change to the care of our local Practitioner.

Inclusive Fees

Services provided in inclusive fees cover: Your own private single bedroom... Choice of meals from a varied menu, catering for special diets...

Communal remote control colour TV...

24 house care support... Personal laundry... Full programme of activities and trips... Weekly mobility exercises.

88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR

office@ridgegatehome.org.uk Tel 01737 242926

www.ridgegatehome.org.uk

Registered with Charity Commissioners No. 204859

Providing nursing and anddementia dementiacare careprimarily primarily seafarers Providingquality quality residential, residential, nursing, forfor seafarers andand theirtheir dependants. of respite respitecare availableand andthe the home is now taking residents dependents.Shorter Shorter periods periods of care isisavailable home is now taking residents from youknow knowofof someone needs please fromaanon nonseafaring seafaring background. background. IfIfyou someone thatthat needs our our helphelp please contact contactus. us.

We suite rooms roomsand andsheltered sheltered flats acres of lovely Surrey Weoffer offermodern modern en en-suite flats setset in in 1414 acres of lovely Surrey countryside on the edge of Banstead. Donations and legacies are vital to us and help ensure countryside on the edge of Banstead.

Donations and legacies are vital to us and help ensure that our residents continue to receive the best possible care. that our residents continue to receive the best possible care.

The Royal Alfred Seafarers’Society www.royalalfredseafarers.com

For further information about the services we provide, or for advice on tax efficient giving, For further information about the services we provide, or for advice on tax efficient giving please contact the please contact the;

Chief Executive, Commander Brian Boxall-Hunt OBE, Commander Brian Boxall-Hunt OBE,Banstead, atChief HeadExecutive, Office, Weston Acres, Woodmansterne Lane, at Head Office, Surrey SM7 3HA.Western Acres, Woodmansterne Lane, Banstead, Surrey SM7 3HB

01737 353763 01737 353763

Phone: Phone:

Wolf House

RESIDENTIAL REST hOME

01737362678 362678

Fax: 01737 Fax:

Reg Charity No 209776. Est 1865

Tel: 01883 716627 or 01883 334626 Wolf ’s Row, Limpsfield, Oxted, Surrey RH8 0EB

• Excellent 24 hour care • Respite care • All good size single rooms • Small caring home registered for 13 residents • Visiting physiotherapist, Chiropodist and Hairdresser Set on the edge of beautiful woodlands, Wolf House offers personal care and attention to its residents. Recently refurbished it provides a “home from home” environment and a relaxing and peaceful atmosphere, and has a high reputation locally.

Search online for the right care

Publishers of Care Select

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

90

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes continued Priors Mead Retirement Home 26 Blanford Road, Reigate RH2 7DR Tel: 01737 303431 Advert Inside Back Cover

Advertisers are highlighted

Roseacre Holly Hill Drive, Banstead SM7 2BD Tel: 01737 356685

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Prosignia Ltd The Bungalow, 14 Church Lane Avenue, Coulsdon CR5 3RT LDA Tel: 01737 552391

Roseland Garratts Lane, Banstead SM7 2EQ Tel: 01737 355022

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Queen Elizabeth’s Foundation Dorincourt Oaklawn Road, Leatherhead KT22 0BT PD LDA SI YA Tel: 01372 841300

Roseleigh 39 Ringley Avenue, Horley RH6 7EZ Tel: 01737 224497

Rainscombe Bungalow Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 841501

Rosetta 2 Queens Park Road, Caterham CR3 5RB OP D PD LDA MH SI YA AD Tel: 01883 342454

Rainscombe House Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB OP D PD LDA MH SI YA AD Tel: 01342 844772

Rowans, The 27 Tadworth Street, Tadworth KT20 5RJ Tel: 01737 817973

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Ranmore House 12 Fir Tree Road, Banstead SM7 1NG Tel: 01737 379481

Shardeloes (care management group) Ashtead Woods Road, Ashtead KT21 2EQ Tel: 01372 273228

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Redehall Cottage 134 Redehall Road, Smallfield RH6 9RH Tel: 01293 826200

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Redstone House 43 Redstone Hill, Redhill RH1 4BG Tel: 01737 762196

Sheiling, The 81/83 Colman Way, Redhill RH1 2BB OP D PD LDA MH SI YA AD Tel: 01737 760336

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Shrewsbury House Battlebridge Lane, Merstham RH1 3LH Tel: 01293 826200

Redstone House Kings Cross Lane, South Nutfield, Redhill RH1 5NY OP LDA SI YA Tel: 01737 823850 Reigate Road, 69 (The Avenues trust support services) Hookwood, Horley RH6 0HL Tel: 0208 308 2900 Ridgegate Home 88 Doods Road, Reigate RH2 0NR Tel: 01737 242926 Advert page 90 Ridgemount The Horseshoe, Banstead SM7 2BQ Tel: 0800 020 9524

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Ridgeway Manor Residential Care Home Barrow Green Road, Oxted RH8 9NE OP D PD MH SI Tel: 01883 717055 Robinsfield 35 Whyteleafe Road, Caterham CR3 5EG Tel: 01883 330070 Service User Bands

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Shrewsbury Road, 29/29a (prospect housing and support) Redhill RH1 6BH Tel: 01737 778572 Southlands Rest Home 7 Linkfield Lane, Redhill RH1 1JF Tel: 01737 769146 Advert page 50

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Spencer Way, 1a (The Avenues Trust Support Services) Redhill RH1 5LF Tel: 0208 308 2900 Spring park Camden Road, Lingfield RH7 6AF Tel: 01342 832583

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Stanecroft Spook Hill, North Holmwood, Dorking RH5 4EG OP D PD LDA MH Tel: 01306 876567 Advert page 66

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

91

Red TThe HE R ED House H OUSE

CARE HOME WITH NURSING The Red House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. The Red House is home for up to 25 residents in single rooms, some with en-suite facilities, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Victorian house.

The owners and staff of The Red House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01372 274552 43 Skinners Lane, Ashtead, Surrey KT21 2NN Email: redhouse@redhouseashtead.co.uk • www.redhouseashtead.co.uk

South East Surrey care homes continued Sunrise of Banstead Croydon Lane, Banstead SM7 3AG Tel: 01737 887496 Advert page 88 surrey views (seeability) 2 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383005

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Threeways 5 Brighton Road, Salfords, Redhill RH1 5BS Tel: 01737 760561

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Upfield, 1 Horley RH6 7JY Tel: 01293 782396

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Walton Heath Manor Hurst Drive, Walton-on-the-Hill KT20 7QT Tel: 01737 814010

OP

Westhall Park, 4 (The Avenues Trust Support Services) Warlingham CR6 9HS Tel: 0208 308 2900 Westhaven 68 Blackborough Road, Reigate RH2 7BX Tel: 01737 221503 Westhill Care Home 39-41 Westway, Caterham CR3 5TQ Tel: 01883 341024

Advertisers are highlighted

LDA

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Westwinds (Care Homes Learning Disabilities) 48 West Street, Reigate RH2 9DB LDA YA Tel: 01737 246551

South East Surrey care homes with nursing Acorn Court Care Home The Kilns, Redhill RH1 2NX Tel: 01737 339 666 Advert page 44 Barn House, The Quality Street, Merstham, Redhill RH1 3BB Tel: 01737 643273 Beeches Bungalow 3 Oak Road, Reigate RH2 0BP Tel: 0300 555 5222 Belvedere House Woodmansterne Lane, Banstead SM7 3HB Tel: 01737 353763 Advert page 90 Service User Bands

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Whitehatch Oldfield Road, Horley RH6 7EP Tel: 01293 782123

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Willows, The High Pitfold, Hindhead GU26 6BN Tel: 01428 609851

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Willows, The (seeability) 1 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383286

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Wolf House ltd Wolf’s Row, Limpsfield, Oxted RH8 0EB Tel: 01883 716627 Advert page 90

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Wood Close, 1 Horley RH1 5EE Tel: 01293 826200

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Woodcroft 69 Lonesome Lane, Reigate RH2 7QT Tel: 01737 241821

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Woodlands Residential Home (Seeability) 42 Massetts Road, Horley RH6 7DS LDA MH SI YA Tel: 01293 784235 woodview Coulsdon Road, Caterham CR3 5YA Tel: 01883 331309

PD LDA

Wray Park Care Home 55 Alma Road, Reigate RH2 0DN Tel: 01737 248245

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Advertisers are highlighted

Birdscroft Nursing Home 16 Highfields, Ashtead KT21 2NL Tel: 01372 274499 Bolters Corner nursing home Bolters Lane, Banstead SM7 2AB Tel: 01737 361409

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Brambles Care Centre, the Suffolk Close, Horley RH6 7DU Tel: 01293 771644

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Broome Park Nursing Home Station Road, Betchworth RH3 7DF Tel: 01737 843333 Advert page 96 OP D PD LDA MH YA

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

93

G LEBE H OUSE

CARE HOME WITH NURSING The Glebe House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality.

The Glebe House is home for up to 41 residents mainly in single rooms, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Georgian and Victorian house.

The owners and staff of The Glebe House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01883 344 434 Church Lane, Chaldon Nr Caterham, Surrey CR3 5AL Email: info@glebe-house.com • www.glebe-house.com

South East Surrey care homes with nursing continued

Advertisers are highlighted

buXton lodGe care HoMe 53 Buxton Lane, Caterham-on-the-Hill CR3 5HL OP D PD LDA SI YA Tel: 01883 340788 advert below

cranMer court Farleigh Road, Farleigh Common, Warlingham CR6 9PE OP D Tel: 01883 627713

cHaldon rise nursinG care HoMe Rockshaw Road, Merstham, Redhill RH1 3DB OP D PD LDA MH SI YA Tel: 01737 642281

crisis House Great Meadows, Redhill RH1 6JJ Tel: 01883 383838

colleGe of st barnabas Blackberry Lane, Lingfield RH7 6NJ Tel: 01342 870260

deepdene care centre Hill View, Reigate Road, Dorking RH4 1SY Tel: 01306 732880

cooMbe dinGle nursinG HoMe 14 Queens Park Road, Caterham CR3 5RB Tel: 01883 345993 coppice lea 151 Bletchingley Road, Merstham RH1 3QN Tel: 01737 645117

Service User Bands

OP

OP D

OP D PD

MH YA

OP D YA

downs cottaGe care HoMe (witH nursinG) 183 Great Tattenhams, Epsom Downs, Epsom KT18 5RA OP D MH Tel: 01737 352632 downsvale nursinG HoMe 6 – 8 Pixham Lane, Dorking RH4 1PT Tel: 01306 887652 advert page 96

OP

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism MH Mental health si Sensory impairment ya Younger adults ad People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

95

“Feels like home to me...”

firtree@maximeyes.net

F I R T R E E

H O U S E

N U R S I N G

H O M E

Loving & nuturing environment

Dual care: Nursing and Dementia

High quality personalised care

Modern user friendly IT equipment

Nutritious homemade meals catering for individual needs

Regular entertainment activities: school choir & art performances

2 Firtree Rd,03/10/2013 Banstead, SM7Page 1NG Broome Park_2/5 16:34 1

Tel: 01737 350 584

www.firtreehousenh.co.uk

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views.

Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Individualised 24 hour nursing by qualified and experienced staff A range of accommodation options available A selection of freshly prepared, home cooked meals catering for all dietary requirements Comprehensive activities and recreational programme with visitors always welcome Fees based on the type of accommodation and the level of care required by the individual

Please contact Head of Care / Mr & Mrs Choy on 01737 843333 to arrange an informal visit.

Tel: 01737 843333 Email: info@broome-park.co.uk Web: www.broome-park.co.uk

Station Road Betchworth Surrey RH3 7DF

Committed to caring

Downsvale Nursing home

Downsvale is a private nursing home set in 1.5 acres of delightful, secluded grounds with views to Boxhill. Offering 24 hour personal/nursing care, our highly qualified and motivated staff provide residents with all that is necessary for their comfort, companionship and well being.

2 Day rooms Menu Choices Palliative Care Regular activities In house laundry Lifts Specialist aids Address: 6 - 8 Pixham Lane, Dorking, Surrey, RH4 1PT Telephone: (01306) 887652/883157 Email: matron@downsvale.co.uk Web: www.downsvale.co.uk

Specialist Care for Physically Disabled Adults

www.kingslodge-redhill.co.uk Care Quality Commission 3H Excellent

At Kings Lodge we specialise in high quality nursing care for physically disabled adults.

With 38 single bedrooms, all with en-suite wet rooms and overhead hoist tracking, we offer specialist care for a multitude of complex needs including:

Huntington’s Disease, Cerebral Palsy, Motor Neurone Disease, Parkinsons, Strokes, Brain Injuries and Multiple Sclerosis • Full time in house physiotherapist & occupational therapist • State of the art information technology including WiFi & webskate computer • Palliative care nursing for all aspects of neurodegenerative conditions • Respite, Short & Long Term care available Kings Lodge, Kings Cross Lane, South Nutfield, Surrey RH1 5PA 01737 822221

96

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

South East Surrey care homes with nursing continued Eastcroft Nursing Home 7 Woodmansterne Lane, Banstead SM7 3EX Tel: 01737 357962 Elms Nursing Home, the Ranelagh Road, Redhill RH1 6YY Tel: 01737 764664

OP D PD SI

OP D PD SI YA

Firtree House nursing Home 2 Firtree Road, Banstead SM7 1NG Tel: 01737 350584 Advert page 96

OP D PD

Garth House Tower Hill Road, Dorking RH4 2AY Tel: 01306 880511

OP D

Glebe House Church Lane, Chaldon, Caterham CR3 5AL Tel: 01883 344434 Advert page 94

OP PD SI YA

Greathed Manor Nursing Home Ford Manor Road, Dormansland, Lingfield RH7 6PA OP D PD Tel: 01342 836478 Heatherley Effingham Lane, Copthorne, West Sussex RH10 3HS PD YA Tel: 01342 712232 Holmwood Nursing Home Limited 53 The Avenue, Tadworth KT20 5DB OP D PD MH SI Tel: 01737 217000 Kings Lodge Kings Cross Lane, South Nutfield, Redhill RH1 5PA OP PD YA Tel: 01737 822221 Advert page 96 Kingswood Court care home Warren Lodge Drive, Kingswood KT20 6QN Tel: 01737 830480

OP D

Larkfield Farmfield Drive, Cahrlwood, Horley, Surrey RH6 0BN PD LDA YA Tel: 01293 774906 Merok Park Nursing Home Park Road, Banstead SM7 3EF Tel: 01737 352858

OP D PD MH SI

Milner House Ermyn Way, Leatherhead KT22 8TX Tel: 0333 4343 057 Advert page 66 OP D PD LDA MH YA Service User Bands

Advertisers are highlighted

Nuffield Care Centre Haigh Crescent, Oaklands Park, Redhill RH1 6RA Tel: 01737 772525

OP PD

Oakfield Nursing Home 30 Oakfield Road, Ashtead KT21 2RD Tel: 01372 272540

MH

Oakhurst court Nursing Home Tilburstow Hill Road, South Godstone, Godstone RH9 8JY Tel: 01342 893043

OP D

Old Wall Cottage in Reigate Old Reigate Road, Betchworth RH3 7DR Tel: 01737 843029

OP D

Parkside Nursing Home Park Road, Banstead SM7 3DL Tel: 01737 361518

OP D

Pickering House nursing Home Ridgeway Road, Dorking RH4 3AY Tel: 01306 887511 Queen Elizabeth’s Foundation Brain Injury Centre Banstead Place, Park Road, Banstead SM7 3EE Tel: 01737 356222

OP D PD SI

PD SI YA

Red House, The 43 Skinners Lane, Ashtead KT21 2NN Tel: 01372 274552 Advert page 92

OP

Reigate Beaumont, The Colley Lane, Reigate RH2 9JB Tel: 01737 749883 Advert page 98

OP

Rose Hill Nursing Home 9 Rose Hill, Dorking RH4 2EG Tel: 01306 882622

OP D

Rutland Home 46 West Street, Reigate RH2 9DB Tel: 01737 242188

OP D

Tadworth Grove Residential and Nursing Home The Avenue, Tadworth, Nr Epsom KT20 5AT Tel: 01737 813695 Advert page 74

OP D

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

97

F_BAR_5594 Surrey Care Choices FP Ad_Layout 1 16/07/2013 15:28 Page 1

Choosing the right care home for Mum was made easier.

• Nursing Care • Residential Care • Dementia Care • Respite Care • Diverse Services

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special.

Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of likeminded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester !

Why not call us or drop in for a chat over a cup of tea? www.barchester.com Corrina Lodge | Tel: 01276 862 830

79 The Avenue, Camberley, Surrey, GU15 3NQ

Epsom Beaumont | Tel: 01372 541 401

Thackeray House | Tel: 02081 850 574

58 Addiscombe Road, Croydon, Surrey, CR0 5PH

Wykeham House | Tel: 01293 831 042

20-22 Church Street, Epsom, Surrey, KT17 4QB

21 Russells Crescent, Horley, Surrey, RH6 7DJ

Reigate Beaumont | Tel: 01737 749 883

Windmill Manor | Tel: 01883 868 037

Colley Lane, Reigate, Surrey, RH2 9JB

2 Fairviews, Hurst Green, Oxted, Surrey, RH8 9BD

Tandridge Heights | Tel: 01883 868 039

Worplesdon View | Tel: 01483 698 757

Memorial Close, Oxted, Surrey, RH8 0NH

Worplesdon Road, Guildford, Surrey, GU3 3LQ

South East Surrey care homes with nursing continued

Advertisers are highlighted

Tandridge Heights Memorial Close, Off Barnett’s Shaw, Oxted RH8 0NH OP D Tel: 01883 868 039 Advert page 98

Winscombe Nursing Home Furze Hill, Kingswood KT20 6EP Tel: 01737 888678 Advert page 74

OP

Tupwood Gate 74 Tupwood Lane, Caterham CR3 6YE Tel: 01883 342275

Woodside View 2 Highview, Caterham CR3 6AY Tel: 01883 346313

OP

OP D PD MH AD

Tyrwhitt House Oaklawn Road, Leatherhead KT22 0BX Tel: 01372 841630

MH

Warrengate Nursing Home 2 The Warren, Kingswood, Tadworth KT20 6PQ Tel: 01737 833359 Advert below Westcott House Nursing Home Guildford Road, Westcott, Dorking RH4 3QD Tel: 01306 881421 Advert below

OP D

OP D MH

Windmill manor 2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD Tel: 01883 868037 Advert page 98 OP D PD MH SI YA

Westcott House nursing CArE homE guildford road, Westcott, Dorking rh4 3QD

Specialists in the care of people with dementia For more information ring the Registered Manager on 01306 881421 www.westcotthouse.co.uk

Wray Common Nursing Home Wray Common Road, Reigate RH2 0ND Tel: 01737 240563 Advert below Wykeham House 21 Russells Crescent, Horley RH6 7DJ Tel: 01293 831042 Advert page 98

OP D

OP D MH

Looking

for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

Publishers of Care Select

Affordable Luxury in Holistic Nursing Care At Warrengate we pride ourselves on our holistic approach to care, maintaining our residents independence and current level of skills for as long as possible. We involve the residents and their families in the assessment and care plan process. Having a history of achievements, life style and interests enables us to understand and support the person to continue living a fulfilling life.

• Skilled and dedicated staff team • Meals cooked daily with fresh ingredients • No appointment needed for viewing.

2 The Warren, Kingswood, Tadworth KT20 6PQ T: 01737 833359 F: 01737 833645 Email: wgatematron@btinternet.com

Outstanding Care Within A Family Run Home We maintain the highest professional standards within a comfortable ‘Home from Home’ environment.

• Expert 24 hour nursing care • Long stay or respite • Excellent home cooked menu NursiNg & resideNtial Home • Varied range of activities Please telephone for details and a copy of our brochure on 01737 240563 / 242647 WRAY COMMON ROAD, REIGATE, SURREY RH2 0ND

Service User Bands

Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism OP MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care

99

Index A Abbey Chase Nursing Home

69

Abbeywood

79

Ash Street, 4a (Dimensions) 79

Belgravia Nursing and Care

22

Ashbourne Court Care Home 79

Bells Piece - Care Home Learning Disabilities

79

Bells Piece Supported Living Service

22

Bellsgrove Care Home

85

Belvedere House

93 22 22 22 22 22 80

Ashcroft Care Home

85

Ashcroft Care Services

22

Abbotswood, 33 (The Four Seasons Trust Limited)

79

Ashford Care Agency

22

Absolute Care Services Limited

22

Ashford House

77

Acacia Lodge

77

Ashleigh House

85

Acorn Court Care Home

93

Ashley House

79

Acorn Homecare

22

Ashley Park Nursing Home

83

Addlestone Lodge

69

Advantage Nursing Agency Ltd

22

Ashlong House Domiciliary Care

22

Better at Home Ltd – Esher & E. Molesey – Epsom & Ewell – Live-in Care – Surrey Heath – Woking & Guildford

Aeolian House

79

Ashtead Cottage

85

Beritaz Care

African Positive Outlook

22

Ashtead House

85

Age Concern Runnymede & Spelthorne

Bernard Sunley Nursing & Dementia Care Home, The 71

22

Ashton Manor Nursing Home 83

Agincare UK Ltd

22

Assured CARE Surrey Ltd 21

Ashton Lodge Nursing Home 77

Aims Homecare Domiciliary Services

22

Albert Homecare

22

Albert Residential Home

72

Alburycare Ltd

22

Albury Care Homes Limited

79

Alexander Lodge

85

Alexandra House

85

Alfa House

22

All About Care

Astor Care and Nursing Agency 22 Avens Court Nursing Home 69 Avery Healthcare

52

B

Berryscroft Road, 29 (Brand Homes Limited)

72

Berryscroft Road, 55 (Brand Homes Limited) 72 Bezer at Home – Epsom & Ewell) – Esher – Woking

22 22 22

Birchlands

67 93

Badgers Wood

67

Birdscroft Nursing Home

Bagshot Park Care Centre

69

Birtley House Nursing Home 22, 83

22

Banstead Road, 17 (Learning Disability Care Home)

72

Blanford Road, 33 (Prospect Housing and Support Services)

85

Allied Heathcare

22

Barchester Healthcare

98

Bliss Homecare

22

Almost Family Ltd

22

Bardsley Drive, 63/65

79

Blue Ribbon Care Surrey

22

Alpenbest South

22

Barn House, The

Alvington House Retirement Home

85

Barnett Wood Lane, 108 (Leonard Cheshire Disability)

85

Amazing Angels Homecare

22

Barnfield

85

Amberley Lodge

66

22 22 22 22 22

Ambleside Lodge

85

Barossa Road, 25 (Royal Mencap Society) 67

Bluebird Care - Elmbridge & Runnymede - Epsom & Kingston - Guildford & Waverley - Reigate - Rushmoor & Surrey Heath

Bolters Corner Nursing Home 93

Amis Avenue, 55

67

Beaufort House

67

Boyce Care

22

Anchorstone Nursing Home 79, 83

Beaumont Lodge Nursing Home 71

Bracken Lodge

85

Angel Heart Home Care Limited 22

Beech Lodge

72

Bradbury Centre

77

Angel Touch Care Agency 22

Beech Trees

67

Beeches Bungalow

93

Arbrook House Nursing Home 77

Beeches, The

85

Arundel House

Beechwood Beechwood Court

Appleby House

72 85

Ash Street, 149 (Dimensions) 79

100

85, 93

Brambles Care Centre, The 93 Bramley House Extended Care

25

79

Bramley House Residential Home

85

22

Briar House

85

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers are in bold Bridge House Care Home 79 Brighton Road, 64 (The Avenues Trust Support Service)

Cavendish Domiciliary Care Agency 25

Combe House

67

Constant Services Limited

25

Coombe Dingle Nursing Home

95

Copperfield House

72

Coppice Lea

95

Corrina Lodge

71

Cossins Care Home

72

Cottage, The

73

County Care Independent Living Limited

25

Courthill Care Home

86

Courthill House

86

Coveham

73

Coxhill Manor Nursing and Residential Home

71

CHD Living Inside Front Cover and page 39

Cranmer Court

95

Chelsham Lodge

Chenash Homecare Specialists 25

Creating Lifestyles Limited Surbiton DCA

25

Crest Lodge

83

25

Crisis House

95

Cavendish House

85

Britannia Homecare Ltd 25

Cedar Court Care Home

83

Broadwater Lodge

Cedar Lodge

85

85 79

Cedar Lodge Nursing Home 71

Brockhurst Elderley Resource Centre

67, 71

Cedars Care Home, The

72

Brook Lodge

25

Cedars, The

79

Broome Park Nursing Home

93

Cedarwood Lodge

85

Brownscombe House Nursing and Residential Home

83

Chaldon Rise Nursing Care Home

95

Bungalow, The

79

Chalk Hill

86

Bupa

74

Chalkmead Resource Centre

86

Burgh Heath Lodge

72

Champions Place

86

Burntwood Lodge

85

Chart Lane, 56 (Royal Mencap Society) 86

Buxton Lodge Care Home 95

C

86

Crann Mor Nursing Home 71

Camberley Cottage

67

Cambridge House

67

Carebase

44

Cherchefelle Housing Association

Care Choices Helpline

7, 37, 99

Cherry Lodge Rest Home

86

Croft, The

86

Care Choices Website

61, 78, 90

Cherrydale

67

Crossroads Care Surrey East Surrey Branch

25

Care Options

25

Chestnut View Care Home 83

Care Seekers

46

Chestnuts, The

67

Care Solutions UK Ltd

25

Children’s Trust – Tadworth, The

25

Care UK

66

Chippings

86

Care UK (Community Care Services Camberley DCA)

25

Care Unlimited Domcare Ltd 25 Caremark - Elmbridge - Guildford & Woking - Mid–Surrey

25 25 25

Carers at Home Ltd

25

Carers with Care Limited

25

Chipstead Lodge Residential Care Home 86

Crossroads Care Surrey Elmbridge & Spelthorne Branch 25 Crossroads Care Surrey Guildford & Waverley Branch

25

Crossroads Care Surrey Mid Surrey Branch

25

Church Farm Bungalow

67

Church View Care Home

77

Crossroads Care Surrey Woking & Surrey Heath Branch 25

Clare House Nursing Home

77

Crystal Care Home Care Ltd

25

Claremont Court

83

Cumberland

66

Clarendon Homecare

25

Cunliffe House

86

Clareville Road, 3 (The Regard Partnership Limited)

86

Carewatch (East Surrey) 25

Classic Home Care Service 25

Carewatch (North West Surrey) 25

Clockhouse, The (RNIB)

Castle Court

25

Cobgates Resource Centre 79

Caterham Domiciliary Care Agency

25

Cobham Road, 60 (Voyage 1 Limited)

86

Catto Homecare

25

College of St Barnabas

25, 95

Cavendish

85

Collingwood Grange Care Centre

86

71

Cura Domi - Care At Home Ltd 25

D Dalmuir Home

86

David Gresham House

86

De Vere Care - Surrey

25

Deepdene Care Centre

95

Dehnlea Rose

67

Dene Place Nursing Home

83

Visit www.carechoices.co.uk for further assistance with your search for care

101

Index continued Denecroft Residential Home (SeeAbility)

79

Fengates Road, 5 (Care Management Group) 87

Derby Lodge (SeeAbility)

86

Fenton Lodge

79

Dorandene

86

Fermoyle House Nursing Home

71

Grange Retirement Home, The 71 Grange Road, 22

71

Grange Supported Living Service, The

27

Field Lane Domiciliary Agency, The 27

Greathed Manor Nursing Home

97

Fir Trees House

73

Green Acres

87

95

Fir Tree Road, 40

87

Green Gables Nursing Home

83

Downsvale Nursing Home 95

Fircroft Home

87

Green Lane Care Home

67

Dungate Manor

Firgrove Hill, 29 (Royal Mencap Society) 80

Greenacres

87

Greens, The

73

Greenway Homecare

27

Greenways

73

Greys Homecare

27

Greys Residential Home

67

Grovelands Farmhouse

87

Guildford Borough Council

27

Guildford Road, 330 (Care UK Community Partnerships Limited)

67

Guildford Road, 330a (Care UK Community Partnerships Limited)

67

Dormers Resource Centre 86 Douglas Close, 19

79

Downs Cottage Care Home (With Nursing)

86

E

Firlawn

73

Firtree House Nursing Home

97

Eastbury Manor Nursing Home 83

Flint Cottage

87

Eastcroft Nursing Home

97

Eastlake

79

Fordbridge Road, 50 (Dimensions)

73

Echelforde

73

Elders, The (Golden Hours Fellowship Ltd)

East Surrey Carers Services

25, 86

Elizabeth Court

Forest Care

70, 76

Four Seasons Health Care

72

73

Foxmead Care Home

87

86

Friends at Home Woking

27

Furze Hill Lodge

87

Elmbank Residential Care Home 67 Elmbridge Reablement Service

25

Elmfield House

67

G

Elms Nursing Home, The

97

Gables Care Home

67

Emberbrook Care Home 77

Gabriel Cottage Care Home

80

Enara Beech Homecare

25

Garth House

97

Enchor Healthcare Services

35

GES Care Limited

27

Epsom Beaumont Care Home

77

Epsom Lodge

73

Gibraltar Crescent, 36a (RNID Action On Hearing Loss) 73

Epsom Town Hall

25

Gladstone House (RNIB)

87

Eternity Care LLP

27

Glebe Cottage

67

Ethel Bailey Close and Oakglade 77

Glebe House Care Home

Eversfield

86

Glebe House

97

Everycare (Central Surrey)

27

Glendale

73

Gloucester Crescent, 65 (Dimensions)

73

Grace at Home Limited

27

Grace House Residential Home

80

Grace Lodge

73

Grange, The (Bookham)

87

Everycare (East Surrey) Ltd 27 Excellent Care Limited

27

F Fairmead

77

Farisean

27

Felbury House

79

Fengates, 1 (Care Management Group)

87

102

73, 77

H Halow Care Agency, The

27

Harriotts Lane, 44a

87

Haslemere Homecare Ltd

27

Hatch Mill

83

Haven House

80

Haven House Residential Care Home

67

Hawthorns, The (RNIB)

87

Heart of the South Care Agency

27

Heath Lodge Care Home 73 Heath Lodge Care Services Ltd 27 Heathcote Road, 17 (Care Management Group) 73 Heathercroft (Prospect Housing and Support)

87

Heatherley

97

Grange, The (Old Woking) 71

Heathers, The - Care Home Learning Disabilities

87

Grange, The (Woking)

83

Heatherwood Nursing Home

47

Grange, The & Walton Cottage

67

Heathlands

87

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers are in bold Heathside

67

Help Unlimited – Ewhurst Road 27

I

Limes Residential Care Home, The

73

Linden House

73

Linwood

73

27

In Safe Hands Home Care Limited

27

Helping Hands South East Region

27

Independence Homes Domiciliary Care Agency

27

Littlefield Gardens, 2

80

Hendford Nursing Home

77

Inglewood House

68

Lloyds Nursing Agency

27

Ingram House

76

Local Care Group

27

IRC Care Services

27

Lodge, The

80

Ivory Homecare

27

Loga Care Ltd

27

London Care Plc

27

Help Unlimited

Heronswood Residential Care Home

87

Hersham Road, 267 (The Regard Partnership Limited)

73

High Street, 31 (Quest Haven Limited)

J

67

John Gale Court

27

Highview

87

Jubilee House

83

Hill View Care Home

68

Jubilee Road, 42 (Dimensions)

68

Hillbrow Residential Home 73 Hillcroft

73

Hillside Care Home

87

Hillside Resource Centre

68

Holkham House

Jutland Place, 9/10 (Royal Mencap Society)

68

K

London Road, 129 (Prospect Housing and Support Service) 87 Longdene Homecare Ltd – North Surrey

27

Longdene Homecare Ltd – Southwest Surrey

29

Longdene Homecare Ltd – Surrey Heath & Berkshire 29 Longdown Road, 9 (Care Management Group) 73

Kathryn’s House

80

87

Kenilworth (Horley)

87

Holly Lodge Nursing Home

71

Kenilworth Care Home

87

Hollyhead

80

Keswick

87

97

Kettlewell House Nursing Home

27

Kings Lodge

97

Lumley Road, 16 (Royal Mencap Society) 89

27

Kings Lodge Care Centre

71

Lyndhurst Residential Care Home 68

Kingsclear Nursing and Residential Home

71

Kingsleigh

68

M

Kingston Care Home

72

Mallow Crescent, 25-30

81

Kingswood Court Care Home 97

Malmesbury House

75

Kirkwood Care

27

Malvern House

89

Knowle Park Nursing Home

83

Manor Crescent, 13 (New Generation Care Limited) 89

Holmwood Nursing Home Limited Home Counties Care

Home Help Angels Limited

Home Instead Senior Care – Ascot, Camberley 27 and Wokingham 27 – Epsom 27 – Farnborough, Farnham and Fleet 27 – Guildford & Woking 27 – Walton-on-Thames 27 – Wimbledon and Kingston 27 – Windsor, Egham and Staines 27 Homecare Southlodge

27

Homelea

73

Horsell Lodge

68

Howards Residential Home 68

27, 71

L La Luz Residential Home 87 Langdown House

73

Larchwood Close, 27 (Royal Mencap Society) 87

Longfield Resource Centre 80 Longford

89

Longmead House

89

Loving Care Domiciliary Services Ltd 29

Macdonald Care Services 29

Manor Crescent, 15 (New Generation Care Limited) 89 Manor Green Road, 62 (Care Management Group) 75 Manormead Care Home

83

Maple Cottage

81

Martham House

89

Mayfield House Residential Home

75

Visit www.carechoices.co.uk for further assistance with your search for care

103

Huntington House Nursing Home

83

Larkfield

97

Huntley Close, 7 (Dimensions)

73

Leighton House

77

Hydon Hill

83

Limegrove

80

Index continued Meadowside

75

Meath Epilepsy Trust, The 81

Nuffield Care Centre

29, 97

Nutbush Cottage

Meath Home Support

29

Melbreck

83

O

Melody Care

29

Oak House Care Home

89

75

Oakfield Nursing Home

97

Merlewood

Oakhurst Court Nursing Home

97

Merok Park Nursing Home 97

Oaklawn

75

Mi Care Southern Ltd

29

Oakleigh

89

Middle West Care Home

89

Oakley House

75

Middlefield Close, 1 (Dimensions)

81

Oakwood Road, 56 (The Avenues South East) 89

Mill Green

89

Old Hall, The

81

Millview

89

Old Grove, The

81

Milner House

97

Old Rectory, The

83

Old Wall Cottage in Reigate

97

Mitchell’s Domiciliary Care Services

29

Orchard Court

89

Mole House

29

Ormesby House

89

Mole Valley District Council

29

Orpheus Centre, The

29

Moor House

68

Outreach Service

29

83

Moorlands Lodge Care Home

83

Pantiles Care Home Limited, The 89

Moorlands Nursing Home (Lightwater)

71

Park Lodge

Morecare Services (UK) Ltd

29

Parklands

NAS Community Services

29

Palmer Crescent

71

Park Hall Resource Centre

89

Inside Front Cover 29, 89

Parkside Nursing Home

97

Partnership

57

Pattom Limited

29

Pax Hill

78

NCYPE College Residential Services Lingfield

89

Pickering House Care Home

29

New Century Care

95

Pickering House Nursing Home

97

Nellsar Homes

48

Nightingale Holistic Services

29

Pilgrim Wood Residential Home

80

Nonsuch Care

39

Norfolk House

77

Northcroft Road, 24

75

Nower House

89

NPSL Trading as Allied Healthcare Guildford 29

104

29

Primrose House Residential Home

81

Princess Christian Residential and Nursing Care Home 68, 71 Prinsted

89

Priors Mead Retirement Home 91 Priory Court Care Home

77

Prosignia Ltd

91

Prospect Housing and Support Services

29

Protection and Investment Ltd Outside Back Cover

Puttenham Hill House

83

Pymhurst

81

Q Queen Elizabeth Foundation Brain Injury Centre

97

Queen Elizabeth’s Foundation Dorincourt 29, 91

P

Moorhouse Nursing Home (Hindhead)

N

Premier Care Services

Prestige Nursing - Woking 29

Oakcroft House Nursing Home 71

Moor House Residential Care Home 75

89

Prestige Nursing - Reigate 29

Mencap - North West Surrey Supported Living Service 29 71

Poplars

Pinehurst Resource Centre 68 Pinehurst Rest Home

89

Pines, The (Hindhead)

81

Pines, The (Redhill)

89

Pines, The (Weybridge)

75

Platinum Care Appointments Ltd 29

Queen Elizabeth Park

83

R Rainscombe Bungalow

91

Rainscombe House

91

Ranch, The

68

Ranmore House

91

Red House, The

97

Red Houses

68

Redcot Residential Care Home

81

Redehall Cottage

91

Redroof Partnership

29

Redstone House (43 Redstone Hill)

91

Redstone House (Kings Cross Lane)

91

Redwood Care Centre

83

Reigate and Banstead Reablement Service

29

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advertisers are in bold Reigate Beaumont, The

97

Reigate Road, 69 (The Avenues Trust Support Services)

91

Rest Assured We Care Ltd 29

S Sandalwood

68

Sans Soucie Home Care Ltd

31

Sapling

75 31

Ridgegate Home

91

Ridgemount

91

SeeAbility - Horley Support Service

Ridgeway Manor Residential Care Home 91

SeeAbility - Leatherhead Support Service

31

Ridgewood Drive, 1 (Dimensions)

SeeAbility - Surrey Support Service

31

Shandon

81

Shannon Court

81

Shardeloes (Care Management Group)

68

Right at Home (Guildford & Farnham District) 29 Ridgway Court

81

Riverswey

81

RNIB Domiciliary Community Living Service and Support Service 29 Roberts Care Agency Ltd 29

St Catherine’s Manor

84

St George’s Nursing Home

77

Stanecroft

91

Starr Care

31

Stiperstones

68

Stokefield Care Home

68

Stonepit Close, 42-44

81

Summers, The

75

Sunbury Nursing Homes 77 Sundial House

75

Sunrise of Bagshot

71

Sunrise of Banstead

93

91

Sunrise of Esher

75

Sheerwater House

68

Sunrise of Fleet

88

Sheiling, The (Redhill)

91

Sunrise of Guildford

84

Sherwood House

75

Sunrise of Purley

88

Shieling, The

75

Sunrise of Virginia Water

68

Sunrise of Weybridge

77

Robertson Nursing Home

83

Robinsfield

91

Rodney House

75

Shottermill House (Pilgrim Homes)

81

Sunrise Senior Living

88

Rodwell Farm Nursing Home

71

Shrewsbury House

91

Rojene Live-In Care Limited

29

Rotherbank Residential Care Home

Shrewsbury Road, 29/29a (Prospect 91 Housing and Support)

Supported Accomodation and Independent Living Services (SAILS)

31

50

Signature Care Homes

82

Supreme Care Services Limited

31

Rose Hill Nursing Home

97

Silverlake Care Limited

31

Roseacre

91

Silvermere Care Home

75

Supreme Healthcare Services DCA

31

Roseland

91

Surecare - Croydon & Sutton

31

SmartCare Ltd

31

Roseleigh

91

Snowdon Care Home

68

Surrey & Hants Domiciliary Care Agency

31

Rosemere

68

Somerset Care Community (Surrey)

31

Surrey Children’s Domiciliary Care Services

31

South West Surrey Reablement Service

31

Surrey County Council Adult Social Care

Southlands Rest Home

91

Surrey Heath Borough Council

31

Spelthorne Reablement Service 31

Surrey Heights

81

Spencer Way, 1a (The Avenues Trust Support Services)

Surrey Helping Hands

31

91

Surrey Hills

84

Spring Park

91

Royal Cambridge Home 75

Springfield House

77

Surrey Homecare Limited Domiciliary Care Agency

31

Runnymede Reablement Service

Surrey SCP

31

29

Springfield Manor Nursing Home

84

Surrey Views (SeeAbility)

93

Rutland Home

97

Springkell House Care Home

81

Sutton Lodge Nursing Home

77

RV Care Services Ltd Surrey 29

St Anthony’s Care Home

75

Swallowfields Care Centre 75

Rye Lodge

St Augustine’s Home

68

Sydenhurst

Rosetta

91

Rowans, The

91

Rowland House Care Home 75 Royal Alfred Seafarers Society, The Royal Association For Deaf People Community Support Service

90

29

31

Visit www.carechoices.co.uk for further assistance with your search for care

5

81

105

Index continued

Advertisers are in bold

T

W

Tadworth Grove Residential and Nursing Home

97

Walton Heath Manor

Tall Trees

68

Tandridge Heights

99

Tandridge Reablement Service

31

Team 24 Limited

31

Teamcare Supported Living

31

Tendacare

31

Thackeray House Care Home

98

Thames Side

75

Threeways Dom Care

Willowmead Residential Home Ltd 75 93

Willows, The (Hindhead)

93

Warrengate Nursing Home 99

Willows, The (Seeability)

93

Waverley Court Farm

81

Windmill Manor

99

Waverley Reablement Service

31

Wingham Court Care Centre

78

Weald Care

31

Winscombe Nursing Home

99

Welmede Housing Association

31

Wispers Park Care Village

Wesley Lodge

78

Woking Homes

31, 84 69

Westcott House Nursing Home 99

Woking Reablement Service 31

West Hall

68

Wolf House Ltd

93

31

Westhall Park, 4 (The Avenues Trust Support Services) 93

Wood Close, 1

93

Threeways

93

Westhaven

93

Woodbank

69

Throwleigh Lodge

71

Westhill Care Home

93

Woodcroft

93

Tigh Grianan

75

Westlands

69

Woodlands Nursing Home

78

93

Woodlands Residential Home (Seeability)

93

Woodlarks Centre, The

81

Woodside View

99

Tilford Park Nursing Home 84 Tiltwood

75

Westwinds (Care Home Learning Disabilities

Tupwood Gate

99

Wey Valley House

81

Two Counties Care Ltd

31

Tyrwhitt House

99

White Bird Care and Nursing Agency

31

Woodview

93

White Gates Care Centre

78

Worplesdon View

98 99

U

White Lodge

31, 75

Upalong Residential Home 68

White Lodge Centre

31

Wray Common Nursing Home

Upfield, 1

93

Whitebourne

69

Wray Park Care Home

93

Upper Halliford Nursing Home

Whitehatch

93

Wychwood

81

78

Whiteley House

76

Wykeham House

99

Whiteley Village

31

Whiteley Village Care Centre

78

Y

Whitmore Vale House

81

Your Choice Living DCA

V Vale Road, 15a (United Response)

81

31

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN: 978-1-909048-66-9 Ref. No: 4001/Surrey20/0913. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Surrey County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey.

Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Group Sales Manager: David Werthmann.

Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.

Senior Sales Executives: Elaine Bartlett, Emeka Johnson, Debbie Feetham. Sales Executive: Vanessa Ryder.

Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Editorial Assistant: Rebecca Northfield.

106

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

By specialising in caring for the frail but still socially-active elderly, Priors Mead is like no other home. For a start, everything about it is as you would wish your own home to be, from the family-run values to the fact we are small.

We specialise because research shows that, whatever our age, we are both healthier and happier being amongst people who are like us, in a non-institutional atmosphere.

To find out what else we do to put our clients first, please call or just pop in, you will always be welcome.

Care as it should be since 1986

Visit us online: www.priorsmead.com Call: 01737 303 431 26 Blanford Road, Reigate, Surrey, RH2 7DR

With prudent planning care fees do not need to be a problem We look to provide you with: A guaranteed income for life The ability to live in the home of your choice No fear that your money will run out The provision for rising care costs Peace of mind for you and your family

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information.

If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Return to: Protection & Investment Ltd Index House, Ascot, Berkshire SL5 7ET Authorised and Regulated by the Financial Conduct Authority

Master Practitioner of Symponia and accredited member of the Society of Later Life Advisers (SOLLA)