Shropshire Support Finder 2015/16

Shropshire Support Finder 2015/16 Adult Care and Support Services

Shrewsbury United Reformed Church

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with:

Discover near you “...everyone using our services enjoys the best possible quality of life...” “...a highly skilled and motivated team...“

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Contents Welcome from Shropshire Council

4

Mental health

32

Areas covered by this Directory

4

End of life

32

Getting out and about

5

Support and care

33

Community transport

5

Call the First Point of Contact team to get going

33

Transport concessions

6

Types of support

33

Online shopping services

6

Inspecting and regulating care services

34

Health, recovery and wellbeing

7

Residential care home checklist

35

Befriending schemes

7

Paying for care

36

Looking after yourself

8

Personal Budgets

36

Slips, trips and falls

9

Direct Payments

36

Community opportunities

9

Individual Service Funds

36

Self-funding advice

37

Libraries 10

Personal Assistants

38

Shropshire Wheelchair Users Group

10

Having your say

40

Community links

10

Comments, compliments or complaints

40

Living independently

11

Local authority advisory groups

40

Adapting your home

11

Healthwatch Shropshire

40

Making life easier in the home

11

How solicitors can help

41

Assistive technology

16

Useful local contacts

41

Telehealth

17

This Directory’s free helpline

41

Keeping safe

17

North Shropshire .

45

Central Shropshire

47

South Shropshire

50

Index

52

Gusto 9

Safeguarding adults who are at risk of abuse or neglect 17 Looking after someone

19

Young carers

19

Adult carers

19

Carers’ Support Service

19

Carers’ training and benefits

19

Carers Direct

20

Care at home

20

Home care agency checklist

23

Home care providers

25

Specialist care

29

Learning and physical disabilities

29

Dementia care

29

Residential dementia care checklist

31

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Shropshire Council.

To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9005.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Welcome from Shropshire Council Welcome to the 2015/16 edition of the Shropshire Support Finder, produced annually to provide information on support and care for adults available in the county.

Shropshire Council is committed to helping people in Shropshire by supporting and promoting stronger, more resilient communities so that people can live their lives as successfully, independently and safely as possible.

We know that people, regardless of age or ability, are best placed to determine what help they need to lead successful lives.

Our aim is to help some of the county’s most vulnerable people and their carers to get help sooner.

We do this by working differently – such as doing basic assessments over the phone straightaway, and then supporting people according to their needs. It’s working really well and is something we pride ourselves on.

Working in this way has also ensured a smooth introduction of the Care Act earlier this year – the biggest change to English adult social care law in over 60 years, reforming the law relating to care and support for adults and their carers.

Shropshire Support Finder is full of support services, voluntary organisations and community-based solutions that are available across Shropshire to help you or a loved one lead the lives you want as well as maintain or regain

independence. It is designed to give you help and advice so that you can find your own way to meet any needs for support and care. You might want to know how to find out about support and care to help you live at home, and how much you might pay for it, or how to find the right place for you to live. If you look after someone else who needs support and care, Support Finder can help you find the support you need.

Stephen T Chandler Director of Adult Services Shropshire Council Tel: 0345 678 9044 Email: firstpointofcontact@shropshire.gov.uk Web: www.shropshire.gov.uk

Areas covered by this Directory Home care providers All regions ................................................................................ 25

Whitchurch A5

Ellesmere

Oswestry

Care home listings

A483

North Shropshire.................................................................. 45 Central Shropshire............................................................... 47 South Shropshire.................................................................. 50

A528

Market Drayton

A49 Wem

A53

A5

Shrewsbury M54

A5

A488

Shifnal A49

Much Wenlock A442

Care home with nursing listings North Shropshire.................................................................. 46 Central Shropshire............................................................... 49 South Shropshire.................................................................. 51

A41

A495

A458

Church Stretton Bishop s Castle A488

Bridgnorth

A489 Craven Arms A49

Ludlow

Contains Ordnance Survey data © Crown copyright and database right 2014

To access information about community groups, clubs, societies, organisations, and much more, visit www.shropshirechoices.org.uk

4

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Getting out and about Community transport Community transport groups are independent charities or voluntary organisations, working to support local people. Community transport is for those who may not be able to use public transport or do not have access to public transport. This may be people who can’t walk to a bus stop or may need assistance to travel or it could be someone living in a rural area where there are no buses.

Other useful community transport contacts

North Salop Wheelers A community transport minibus service for members in North Shropshire. The minibus is wheelchair-accessible and is available for young people and the elderly. The ring and ride service runs from the Hanmer area to Wem each Thursday and the Wem area to Whitchurch each Friday, when there is a town service. The minibus is also available by arrangement for hospital and doctor appointments, and excursions at other times. There are currently additional services connecting the following villages to a market town: Cheswardine, Colemere, Hinstock, Lyneal, Norton, Myddle, Pipegate, Tetchill, Welshampton and Woore. If you live in or near these places the service may be able to help you. Buses are available for clubs, societies and youth groups. Call 01948 880037 for more information.

Church Stretton Area Ring and Ride Tel: 01694 720025 Email: ringandride@btconnect.com

Shropshire Community Transport Consortium Made up of eight groups of independent charities and voluntary organisations, Shropshire Community Transport Consortium has 26 mini buses, ranging from eight to 16 seats (fully accessible for wheelchairs) and a range of cars which can provide door-to-door transport throughout the county.

Bishops Castle Dial a Ride Tel: 01588 638350 Bridgnorth Community Transport Tel: 01746 768539 Email: bridgnorthcombus@btconnect.com

Clun Valley Traveller Tel: 01584 700907 Email: ludlowtraveller@shrewsburydialaride.org.uk Corvedale Buzzard Tel: 01584 700907 Email: ludlowtraveller@shrewsburydialaride.org.uk North Salop Wheelers Tel: 01948 880037 Oswestry Dial a Ride Tel: 01691 671571 Email: m.kelsall@qube-oca.org.uk Shrewsbury Dial a Ride Tel: 01743 450270 or 01743 450350 Email: linda@communitybasedtransport.co.uk The Ludlow Traveller Tel: 01584 700907 Email: ludlowtraveller@shrewsburydialaride.org.uk

c/o Shrewsbury Dial-a-Ride, Unit 7 Sundorne Trade Park, Featherbed Lane, Shrewsbury SY1 4NS Tel: 07772 964517 Email: info@shropshirecommunitytransport.org.uk Web: www.shropshirecommunitytransport.org.uk The Friendly Transport Service A community-based organisation helping local people to get out and about. Provides information about buses, trains and taxis and, if you have problems using any of these, volunteers can take you by car or minibus to where you want to go.

Individual membership is ÂŁ5 a year.

Tel: 01952 881145 Email: friendlybus@hotmail.com Web: www.friendlybus.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

5

Transport concessions Blue Badges Scheme for people with severe walking difficulties and people who are registered as severely sight impaired (blind) who travel either as passengers or drivers.

You can check to see if you are likely to be eligible for a blue badge by going to the blue badge eligibility tool at www.gov.uk You can download the appropriate application from the website below or contact the Customer Service Centre on 0345 678 9014 to request an application pack.

Web: new.shropshire.gov.uk/parking/blue-badgeparking-scheme Railcards A railcard will give you discounts on rail fares, online or

from a staffed rail station. There are several schemes for passengers with different needs, including carers. To buy your card online, find out about ticket prices or get help planning your journey, go to www.nationalrail. co.uk call 08448 714036 or email customer.relations@ nationalrail.co.uk Bus Passes Shropshire Council is responsible for administrating this concessionary travel scheme, which offers free or discounted travel on local public transport services for older people, or those with a disability and their carers.

To find out if you are eligible for one of the schemes and how to apply, please visit www.shropshire.gov.uk/ concessionary-travel-scheme

Online shopping services Most major supermarkets offer shopping services online and many also offer shopping by phone.

Asda Web: www.groceries.asda.com

Email: ocado@ocado.com • Web: www.ocado.com Sainsbury’s Online Tel: 0800 328 1700 • Web: www.sainsburys.co.uk Tesco Direct Tel: 0800 323 4050 Web: www.tesco.com/direct

Ocado Tel: 0345 656 1234

Shropshire Partners in Care’s purpose is to support the development of a high quality social care sector in the areas of Shropshire and Telford & Wrekin Information & Advice Networking Opportunities

✆ 6

DBS Checks

Training

Representing the adult social care sector with all key partners

Funding Contact us Tel: 01743 860011 Email: dprice@spic.co.uk Website: www.spic.co.uk

The Care Workforce Development Partnership aim is to facilitate a co-ordinated approach to workforce development whilst at the same time maximising the opportunity to pool resources, knowledge and skills.

Workforce Development

Care the

Ladder

The Care Ladder brings together people who are seeking employment and Health and Social Care Organisations who are looking to recruit by matching vacancies through location and job title For more information visit www.thecareladder.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Health, recovery and wellbeing Befriending schemes Age UK Shropshire Telford and Wrekin runs a number of befriending schemes which support volunteers to visit people’s homes providing friendship and a little bit of extra support for lonely and less mobile older people.

The volunteers all have a criminal records check, provide two references and are supported by a dedicated co-ordinator in the Age UK office.

The Volunteer Visiting scheme This scheme is available in Telford and Wrekin. Volunteers visit older people in their own homes, providing friendship and support. Visits take place at times to suit both the volunteer and the older person and can vary from once a week to once a month.

Volunteers can bring shopping, play a game of cards or just chat, whatever the older person wishes to do. For more details, contact the Telford office on 01952 201803.

Telephone Buddy This is a free service. Telephone buddy volunteers come into Age UK’s office at Mardol Gardens on a Monday morning to ring older people for a friendly weekly chat.

Volunteers provide two references and are supported by a dedicated co-ordinator in the Age UK office.

For further details, please contact: Age UK Shropshire Telford and Wrekin Tel: 01743 233788 Helpline for other services: 01743 233123 Email: enquiries@ageukstw.org.uk

ethnicities – love spending time with the older people.

Through them, RVS wants to help create a society where everyone feels valued and involved, whatever their age.

Tel: 0845 608 0122 The Silver Line The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers.

Specially trained helpline staff: • offer information, friendship and advice; • link callers to local groups and services; • offer regular befriending calls; and

The Royal Voluntary Service (RVS) The RVS supports older people by giving time and practical help to help them get the best from life.

Volunteers – ordinary men and women of all ages and

• protect and support those who are suffering abuse and neglect.

Tel: 0800 470 8090 Web: www.thesilverline.org.uk

For simple advice about keeping yourself healthy, contact Healthy Shropshire’s helpline call 0345 678 9025 or visit www.healthyshropshire.co.uk

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

7

Looking after yourself Energize Shropshire, Telford and Wrekin This is the county sports partnership for Shropshire and a source of information and communication for everybody involved, or looking to get involved in sport and physical activity – whatever level of interest or ability.

Tel: 01743 453495 Email: info@energizestw.org.uk Help2Change Help2Change provides free support delivered by specialist advisers in a range of venues, including GP surgeries, pharmacies, community venues, hospitals and supermarkets in Shropshire.

For further information on Help2Change services, telephone 0345 678 9025 or visit www.healthyshropshire.co.uk Help2Quit Help2Quit, the local Stop Smoking Service in Shropshire, offers free support delivered by stop smoking specialists (including practice nurses, midwives, pharmacists and school nurses) that really works.

The service is available in almost all GP surgeries and is also provided in many pharmacies, community venues, hospitals and selected supermarkets.

If you use a combination of stop smoking medicine, along with specialist help and support from Help2Quit, you’re up to four times more likely to successfully go smoke free than if you try to stop on your own.

Around 1 in 20 adults now uses electronic cigarettes.

Whilst they are not risk free they are considered to be less harmful than smoking and smokers who want to use e-cigarettes to quit smoking are encouraged to contact Help2Quit.

For further information, visit www.healthyshropshire. co.uk Help2Slim This service offers free support to help you lose weight and keep it off. Advisers support you to make small sustainable changes that fit with you and your lifestyle.

NHS Health Check The NHS Health Check programme has been developed to prevent heart disease, diabetes, stroke and kidney disease. If you are aged 40 to 74 years and are not already diagnosed with one of these conditions you will be invited by your GP once every five years to have a check to assess your risk of developing one of these diseases.

If necessary, you will be given advice to help reduce or manage your risk of disease.

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For local information on Health Checks and practices delivering the service visit www.healthyshropshire. co.uk or call 0345 678 9025. If you wish to explore National Health Check guidance please visit www.healthcheck.nhs.uk Physical activity Physical activity: Move more, sit less!

If physical activity were a drug it would be classed as a wonder drug, because being active has such enormous benefits to our health. Our bodies are not designed to sit for long periods and being physically active is one of the best ways to look after yourself and your quality of life.

Everyone needs to sit less and move more. It’s easier to do this by building activity into your daily life and taking up activities that you enjoy. Healthy Shropshire can help you find what works best for you. Go to www.healthyshropshire.co.uk to find out more about being physically active and how to get started. You can also find ‘start up’ Active4Health activities, including exercise on referral programmes, walking groups and exercise classes in your area.

Healthy eating Maintaining a healthy diet provides you with the energy and nutrition you need. It improves your physical and mental health and wellbeing and provides protective health benefits against a range of health conditions, including heart disease and stroke, type 2 diabetes and some cancers.

See www.nhs.uk for information on eating healthily.

Alcohol/drug misuse The Drugs and Alcohol Action Team is responsible for commissioning and co-ordinating a high-quality substance misuse system across Shropshire. Working as part of the Safer Stronger Communities Partnership, the team aims to reduce the harm caused by substance misuse to individuals, their families and communities.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

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Slips, trips and falls If you have fallen in the past, speak to your GP and mention any impact on your health and wellbeing. Your GP can carry out simple balance tests to see if you are at an increased risk of falling in the future. They can also refer you to useful services near you.

Regular exercise to improve your strength and balance can help reduce your risk of having a fall. This includes simple activities, from walking and dancing to more specialist training programmes.

Tips for preventing falls in the home:

• avoid walking on slippery floors in socks or tights; • avoid wearing loose-fitting, trailing clothes that might trip you up; • wear well-fitting shoes that are in good condition and support your ankles; and • take care of your feet by trimming toenails regularly, using moisturiser and seeing your GP or chiropodist about any foot problems.

Community opportunities Gusto Part of Shropshire Rural Community Council, Gusto is a network of active people who meet regularly and enjoy participating in activities together. These include regular social events, like theatre trips, cycling, dog walking, going to the cinema, meeting for lunch and enjoying

fine dining, cocktail evenings, photography and art classes.

For further information, please call 01743 360641 or email enquiries@shropshire-rcc.org.uk/ Alternatively, visit the website at www.shropshire-rcc.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

9

Libraries To find your nearest library or to renew a book, visit www.shropshire.gov.uk/libraries The site also has information about the mobile library service that runs across the county.

Books on Prescription Books on Prescription (BOP) is a scheme offered by Shropshire libraries in partnership with Shropshire Clinical Commissioning Group where GPs ‘prescribe’ self-help books to their patients. The books cover a wide range of common topics including anxiety, anger, depression, self-esteem, stress and worry. Talk to your GP if you would like to know more.

Shropshire Wheelchair Users Group Formed in 1992, each wheelchair user (and their carer/ carers) who receives a wheelchair from the Wheelchair and Posture Service (through Shropshire Community Health NHS Trust) is entitled to free membership.

Shropshire Wheelchair and Posture Service Shrophire Rehabilitation Centre, Lancaster Road, Shrewsbury SY1 3NU Tel: 01743 444051 • Web: www.swug.org.uk

Community links Community Enablement Team Shropshire Council’s Community Enablement Team is a community-enabling service. The team has a diverse range of skills, knowledge and experience to deliver cost-effective grass roots solutions that make the most of community resources, and meet community priorities at a local level.

Community enablement officers are located across Shropshire and work very closely with the elected Shropshire councillors and town and parish councils. They help communities to anticipate and understand local priorities and make the most of the economic, social and environmental challenges that face them, through local activities and action. The officers have a wide knowledge of local community networks and contacts.

If you would like further information, or would like to contact the Community Enablement Team, email communityenablement@shropshire.gov.uk or telephone 01743 253077.

Shropshire Choices Make informed choices about your life with Shropshire Choices. Shropshire Council has recently launched a new website, ‘Shropshire Choices’, which aims to enable people

10

to make better and more informed choices about their lives.

Designed and written with help from users of services and their carers, the website will help you, your family and friends to find the support that is right for you, at the right time.

The website is set out according to your needs, making it easy for you to explore the support and advice available to you as an individual.

Included is a wealth of clear and accurate information from adult social care, housing and health that can assist you in finding the advice and support that you or the person you care for need to remain independent and well.

It also offers a variety of options provided by the Council and its partners that are available in your local community.

To find out more please visit www.shropshirechoices. org.uk The Voluntary and Community Sector Assembly (VCSA) The Shropshire Voluntary and Community Sector Assembly (VCSA) brings together a wide variety of voluntary and community sector organisations to provide a strong voice for the sector.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Community links continued Its aim is to improve the representation of VCS organisations, irrespective of size, and continue partnership building with public and private sector organisations to meet the needs of local groups and communities.

Tel: 01743 252740 Email: vcsassembly@shropshire.gov.uk Web: vcsvoice.org Shropshire Family Information Service Provides free information, advice and support on all aspects of family life. The service can support you in your role as a parent, carer or any other family member.

Tel Customer Services: 01743 254400 Email: shropshireFIS@shropshire.gov.uk The Shropshire Rural Communities Charity (SRCC) The SRCC is a leading local charity and membership organisation which helps people who live and work in Shropshire to make things better for themselves and for their community.

4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury SY2 6LG Tel: 01743 360641 Email: info@shropshire-rcc.org.uk Web: www.shropshire-rcc.org.uk

Living independently Adapting your home To remain in your own home for as long as you would like you should ensure that your home is safe, secure and warm. Some forward planning to make sure that the garden doesn’t become a burden is also sensible. If you are not planning to move, think about adaptations that would make life easier now and later on.

Of course, these things can be daunting, especially if it’s a case of having to bring in someone to do jobs you used to happily take on yourself, but there are reliable tradespeople to be found. If you are eligible for council support, following an assessment, it may be able to help with minor adaptations. However if your home needs a lot of work, you may be able to apply for a Disabled Facilities Grant. For more information on these visit www.gov.uk/ disabled-facilities-grants There are also non-profit organisations known as Home Improvement Agencies that work specifically for older or disabled people and can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

Disabled Facilities Grant If you need adaptations to your house so that you can gain better access to, and move more freely around your

home, you may be eligible for a Disabled Facilities Grant.

To apply, contact Shropshire Council First Point of Contact Centre on 0345 678 9044 for an occupational therapy assessment.

Home Improvement Agencies Home improvement and handyperson service providers are local organisations dedicated to helping older people, people with disabilities, and vulnerable people to live in safety and with dignity in their own homes.

Services are focused on ensuring that existing housing is fit-for-purpose and that vulnerable people, predominantly homeowners, are able to continue living independently for as long as possible.

Mears Home Improvement Service Hartley Business Centre, 272-284 Monkmoor Road, Shrewsbury SY2 5ST Tel: 01743 344632 Email: mhishropshire@mearsgroup.co.uk Web: www.mearsgroup.co.uk

Making life easier in the home Over the next few pages you will see illustrations of the main living areas in a home, together with an information chart for identifying any issues and how to set about resolving them.

Have a look at the rooms and chart – can you identify

any problems that might affect you? Can they be resolved using the advice given? If you do require any further information about sourcing products, grants, or getting an assessment, please call Shropshire Council’s First Point of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care

11

In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional

help to make sure the height is right

• Take regular, gentle exercise OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

12

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

air-conditioning

• Install new windows

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any

electrical blanket safety concerns

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

Difficult to reach all of your body

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

•A sk your pharmacist for an easy to

open bottle • Keep a note when you have taken a tablet

•G et a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

GETTING DRESSED

horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS Opening bottles Remembering to take tablets

READING THE TIME Seeing the clock to tell the time

n Shropshire Council’s First Point of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care

13

In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT FOR YOU? REACHING CUPBOARDS Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

USING TAPS AND SWITCHES Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Re-arrange things in cupboards/on

• Alter the spring in the door closers • Lower or raise the cupboards

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface •M ake space under the work surface for

surfaces • Buy an Easi-Reacher or Handi-Reacher

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact n (see key below) regarding an

• Buy a trolley • Consider home support for meal times

LAUNDRY AND IRONING

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

MOVING AROUND THE KITCHEN Not enough space

EATING AND DRINKING

assessment of needs

Washing machine is too high or too low Putting up ironing board

n Shropshire Council’s First Point of Contact team on 0345 678 9044.

14

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Grab rail

Shower board

5

Tap turners

Toilet seat and support frame

Raised toilet seat

Long-handled sponges

COMPLEX SOLUTIONS

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact n (see key below) regarding an

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

assessment of needs

support frame

• Install a flush lever extension • Contact n (see key below) for a needs assessment

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • C ontact n (see key below) for a needs assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

n Shropshire Council’s First Point of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care

15

Assistive technology In April 2015, Shropshire Council appointed an ‘Assistive Technology Co-ordinator’. The purpose of the role is to promote and support the use of assistive technology across the county, to enable individuals to remain at home, living independently and safely for as long as possible, whilst maintaining their dignity and allowing them to make choices about their own level of support.

Assistive technology includes a wide variety of equipment, from simple low-tech items such as small plugs that can be placed in a kitchen sink, washbasin or bath that can sense if taps have been left on or if water temperature is too high. These plugs, known as Magi Plugs, automatically release the water thus alleviating the risk of flooding or scalding. Other items range from calendar clocks to more high-tech items, such as sensors that can detect accidents or emergencies in the home that can be monitored by a community alarm service, known as telecare.

Shropshire Council offers a great range of assistive technology, from standalone items, such as the Magi

Plugs, to its telecare service. The Council is partnered with a company called Tunstall to make it easier for local people to access the latest technology and to help themselves or their family independently, or as part of a wider package of care.

To find out what is available and whether you will be eligible for assessment, please call the Council’s First Point of Contact team on 0345 678 9044.

Alternatively, you can obtain further information on assistive technology that might be suitable for you by using the AskSara website (www.asksara.dlf.org.uk) where you will also have the option of having some items on loan to try out.

Case study Mrs M has dementia. Symptoms include hallucinations, a decline in her memory and increase of short-term memory loss. She gets confused about time and she cannot comprehend the difference between day and night. As a result she began telephoning her family at all times of day and night, causing them anxiety and concerns.

Mrs M and her family were initially supported by practitioners from the Community Mental Health Teams, including the Memory Service, and a variety of services were investigated and instigated.

As Mrs M’s anxieties increased, she required further support with her personal care at home and her family became increasingly worried about her ability to remain living at home independently. Further support was given through Adult Services with a care package and arrangements for Mrs M to attend a day centre on a regular basis. Telecare solutions were also introduced, initially with a period of assessment and monitoring via a Just Checking assessment tool, which enabled both the social worker and family to evaluate how safe Mrs M was in her home and where concerns and issues might arise.

These concerns were met with the installation of Lifeline Hub, to which a variety of sensors were attached so that, should Mrs M suffer a fall whilst at home, contact could automatically be made with a call centre which could alert the family and emergency services if required. A heat detector was placed in the kitchen, which again could alert family should Mrs M leave the cooker on.

These pieces of equipment allayed Mrs M’s anxieties because she knew support was immediately available if it was required. Other pieces of equipment were also installed, enabling family communications to remind her about the time of day and alert her to any forthcoming appointments or visitors.

The installation of the assistive technology has also given Mrs M’s family peace of mind, knowing that they can be contacted in an emergency and that Mrs M is able to continue to live independently, as she desires.

Without the installation of the equipment Mrs M’s safety would have been at risk. Her anxiety and confusion would also worsen, which could lead to issues regarding medication and the need for care calls, possibly resulting in a longterm placement, which Mrs M did not want.

Her family is now reassured about her safety in the home, they are no longer exhausted due to the high level of night time calls, and the quality of their relationship with Mrs M has improved.

Technology has allowed independence, both for Mrs M and her family, so that the quality of care they are able to provide has improved and they are able to spend more time with the whole family. It has prevented the need for an increased care package and the possibility of a permanent placement.

16

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Telehealth The use of technology can also ensure that family members and carers have reassurance and peace of mind that their loved one will receive a quick response in the event of an emergency.

Telehealth monitoring is the remote exchange of physiological data between a patient at home and medical staff at hospital to assist in diagnosis and monitoring. This could include support for people with lung function problems, diabetes, etc. It includes (amongst other things) a home unit to measure and monitor temperature, blood pressure and other vital signs for clinical review at a remote location (for example, a hospital site) using phone lines or wireless technology.

Examples of what telehealth can monitor remotely: • blood glucose levels; • cardiac arrhythmia; • asthma; and • medication reminder systems.

In Shropshire, telecare and telehealth enquiries should be directed to Shropshire Council’s First Point of Contact for Adult Social Care Services on 0345 678 9044.

Keeping safe Safeguarding adults who are at risk of abuse or neglect Living a life that is free from harm and abuse is everyone’s fundamental human right. We all need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. One of the fundamental principles of communities is that we are all fair, compassionate and caring to each other.

Please do your part to prevent and stop abuse from occurring to others. If you find out about something you cannot manage on your own, please speak to someone who will be able to help, like the Police, the person’s doctor, or someone who is supporting the adult affected.

Shropshire Council will want to know if the adult at risk of abuse or neglect has care and support needs. This means someone who:

• has a long-term illness/condition; • misuses substances or alcohol; or • is a carer such as a family member/friend who provides personal assistance and care to adults and is subject to harm.

In an emergency dial 999 but for other calls to the Police please ring 101. To raise a safeguarding concern, ring Shropshire Council’s First Point of Contact on 0345 678 9044 Monday to Thursday, 9.00am to 5.00pm, and Friday 9.00am to 4.00pm.

Outside of these hours, please phone the Emergency Social Work Duty Team on 0345 678 9040.

• is elderly and frail due to ill health, physical disability or cognitive impairment; • has a learning disability; • has a physical disability and/or a sensory impairment; • has mental health needs, including dementia or a personality disorder;

Visit www.carechoices.co.uk for further assistance with your search for care

17

The Uplands at Oxon

Multi-award winning Care Home and Day Resource Centre The Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views and the highest standards of Dementia nursing and care for those with long term conditions.

• Specialists in end-of-life care, short term respite and rehabilitation and post-operative care.

• Highly-trained staff in a family-owned home.

• CQC rated Good.

The Uplands Day Resource Centre A new type of service for older people and their families.

For more information, please contact us on

01743 282040 or come and visit us at: The Uplands at Oxon, Clayton Way, Bicton Heath, Shrewsbury SY3 8GA

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Resource Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years.

It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of clients.

Our Day Resource Centre is open Monday to Friday.

Full or half day sessions need to be booked in advance.

Call 01743 365183.

www.marchescare.co.uk

Looking after someone Young carers Shropshire Young Carers service is part of the British Red Cross which is a registered charity and works with children and young people who have a caring responsibility for a family member.

The service’s vision is to provide support for all young carers in Shropshire who need it through a network of peer support groups across the county and by working in partnership with schools.

Referrals can be taken from all agencies, parents and young carers themselves who live in the Shropshire area and must come with parental, or guardian, consent.

Referrals can be made by contacting the Young Carers Department on 01743 457824.

For more information, please visit www.shropshireyoungcarers.co.uk

Adult carers If you are a carer, you are entitled to an assessment of your own needs. This is your opportunity to tell the Council about the things that could make caring easier for you.

You can have an assessment even if the person you care for does not wish to be assessed for care and support services themselves.

The Carers Emergency Respite Scheme provides carers with peace of mind, knowing that emergency support can be provided at very short notice.

For information regarding eligibility for registration for the scheme, please contact the First Point of Contact team on 0345 678 9044 or email firstpointofcontact@ shropshire.gov.uk

Carers’ training and benefits Shropshire Council can offer carers a Carer Aware online training course, which takes under an hour to complete, on the website www.shropshire.gov.uk/carer-awarecourse The course helps carers, people who work with carers, or anyone who is interested in learning more, to find out who a carer is, what their rights are, what support is available and where to find further information.

If you are 16 or over and spend at least 35 hours a week caring for someone with substantial needs, you may be eligible for Carer’s Allowance, worth £62.10 a week.

You may also be able to claim other benefits, such as an

income-related benefit and Pension Credit. The website www.gov.uk has further information.

Visit www.carechoices.co.uk for further assistance with your search for care

19

Carers Direct A national, one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives.

Carers Direct includes: • details of assessments, benefits, Direct Payments, Personal Budgets and time off; • help to maintain, leave or return to employment; • help in education or training; • advice on how carers maintain or improve their social

and emotional wellbeing and their physical and mental health; • access to health and social care for the person being cared for; and • how to access information about, and support from, health and social care services for the person being cared for.

For further information, visit www.nhs.uk/carersdirect or call the seven days a week helpline on freephone 0300 123 1053.

Care at home Care in your own home is often referred to as either ‘domiciliary care’ or ‘home care’.

Given the choice, many people prefer to stay in their own homes, surrounded by their possessions and near to their family and friends. This, of course, applies to everyone, whether they are elderly and frail, convalescing, have a physical or learning disability, or have dementia. The range of care available is varied and each client, working with the care provider, should agree a care plan, which states their needs and the expected outcomes.

Unless you arrange your care privately, you will require an assessment of your needs with the Council (see page 33) and, if you are eligible, you can decide whether you would prefer to arrange the services yourself. However, if you do not meet the eligibility criteria dictated by the Care Act – a new national legislative framework – the Council can still help and advise you about other ways to meet your needs.

Listings of home care providers start on page 25. See page 37 for advice on self-funding your care.

Domiciliary care will normally involve personal care (assistance with washing, dressing etc.) and/or one or more care workers to assist with day-to-day tasks, such as moving around the home. You may also wish to have assistive technology installed in your home to provide security and reassurance.

Live-in care is another option. This is where a care worker lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for your main carer or a permanent arrangement to suit your needs.

24-hour care is required when you need assistance or monitoring through the day and night; it differs from livein care in that care workers work on a roster to ensure that someone is on duty and awake both day and night.

20

Some home care agencies are also registered as nurses agencies, meaning they can provide registered nurses if needed. These would be arranged by the Clinical Commissioning Group (CCG) if you have health care needs.

All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all care workers have been vetted by the Disclosure and Barring Service, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Ask the service provider to show evidence that the care workers they introduce are indeed compliant with the legislation, and check the provider’s latest CQC report at www.cqc.org.uk/ More information on the CQC can be found on page 34.

Paying for home care Domiciliary care for social needs may be funded in part or whole by the local authority, if your eligible, or alternatively private arrangements can be made with service providers.

Council-funded care is provided by independent companies. Fees for services vary; the service provider will be able to give you a detailed cost breakdown prior to the commencement of any service and you should ensure that you check this includes any weekend, bank holiday and mileage costs.

Most service providers will accept clients who pay using Direct Payments (discussed further on page 36).

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care in your own home e ” c i r v e S d e i n o h “ Good Old - Fa s

Your care plan will be tailor-made for you High quality care from 15 mins to 3 hours or more Full, live-in care service available They are the best care Dependable programmed visits agency in Shrewsbury, in my opinion. The carers All staff are fully trained, arrive on time, stay for the police-checked & supervised full allocated time and are We help you maintain your independence

• Help with getting up and going to bed • Housekeeping • Mobility • Personal care • Respite • Help to appointments

Call us for a no-obligation chat and assessment of your care needs Shrewsbury 01743 874343 Oswestry 01691 749128 Church Stretton 01694 259065 Whitchurch 01948 258009 Wem 01939 768031 Market Drayton 01630 478007 bluebirdcare shropshire @careShropshire

www.bluebirdcare.co.uk/shropshire w w w. b l u e b i r d c a r e . c o . u k / s h r o p s h i r e

always clean, smart and professional. Bluebird Care are very approachable and are always willing to help.

I would highly recommend Bluebird Care. ~ Suzanne M.

The Home Care Specialists

Do you need a Helping Hand?

If you are looking for an alternative to residential care or just extra support for you or a loved one - then we’re here to help.

Our Shropshire care team have been providing award winning quality homecare since 1989. We offer a Live-in Care service which enables you or a loved one to remain at home with compassion and dignity.

Our Live-in Carers can assist with personal care, companionship, housekeeping or even to provide a break to an existing family member or care-giver.

To find out how we can help you, call: 01743 404 642 or visit: www.helpinghands.co.uk 22

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care agency checklist

© 2015 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1

£

p/h

Agency 2

£

p/h

Agency 3

£

p/h

Paying If your care needs do not meet the Council’s eligibility criteria and have been arranged privately you should

check carefully the fee rates charged and exactly what the payment you make covers.

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?

1 2 3 • How long has the agency been operating?

1 2 3 •

How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your care worker goes on holiday or is sick, will you be notified in advance that a different care worker will be attending?

1 2 3 • How can you contact the agency in an emergency or outside office hours?

1 2 3 • How hard or easy would it be to make a complaint and how are things then put right?

1 2 3 Other considerations include: •

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK are set up to offer help and advice in these areas.

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

Care workers •

You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable care workers for your particular care are chosen. Can you talk to them before deciding?

1 2 3

• You will have a care plan drawn up by the agency which the care workers will work to. Ask how often this plan will be reviewed by the agency.

• Care workers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Other considerations include: • Care workers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

Visit www.carechoices.co.uk for further assistance with your search for care

23

Choosing the right care can be a daunting prospect.

With so much choice, how can you be sure you’re making the right decision?

www.battlefieldhealthcare.co.uk “There is no place like home” - so let our highly trained, nurse led care & support team help you to stay independent in your own home, whatever your circumstances.

All our care is tailored to the individual, so for an informal chat about your requirements, please get in touch on 01743 443 076 and we will be happy to talk about how we can help. Or send an email to info@battlefieldhealthcare.co.uk and we can get back to you at a time that’s convenient for you.

“I set up Battlefield Healthcare because I want to provide a better care service – one that’s focused on putting people first.”

- Lisa Giles, Director, Battlefield Healthcare.

Battlefield Healthcare Building 2, Charlesworth Court, Knights Way, Battlefield Enterprise Park, Shrewsbury SY1 3AB Telephone: 01743 443076 • Fax: 01743 600588 • Email: info@battlefieldhealthcare.co.uk

Providing care and support in people’s own homes Covering Shrewsbury and the surrounding villages

Services offered: Personal Care General housework Medication support Companionship Support with attending appointments Sleep in assistance Respite / holiday cover

l

l

l

l

l

l

l

C.L.C.A Company Ltd care, love and commitment all in one

Providing a personalised approach to delivering holistic nursing care to adults and children

Services provided • Domiciliary care for complex care needs such as spinal cord injury, cerebral palsy and other medical conditions.

• Nursing and health care services to hospitals • Local and international recruitment services For more information contact Cherry Adams on T: 07912 219926 E: cherry@clcacompanyltd.co.uk 7 Henry Close, Battlefield Enterprise Park, Shrewsbury, Shropshire SY1 3TJ

Bridge House has given me the confidence for a new approach to life, with having everything under one roof and a wonderful team of staff.

Telephone: 01952 676 953 • www.bridgehousecare.co.uk Award winning rehabilitation centre and retreat, established as a centre for excellence. Clients receive individually tailored support in all aspects including our knowledge and expertise in alternative and holistic therapies.

Shrewsbury, Shropshire

01743 460496

e: office@caringangelsshrewsbury.co.uk

www.caringangelsshrewsbury.co.uk

24

We believe we are the only day centre in the region with: • 100% attendance by clients.

• 100% track record of clients completing their agreed schedule of care.

• Only full time staff - who really care, all of whom have been with us many years.

• Accreditation from two health authorities.

• Investors in People.

Bridge House Day Care Bridge House, Wappenshall,Telford TF6 6DE

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers ABBEY CARE DIRECT LTD Shrewsbury Tel: 01743 233832 SPIC

OP D PD MH SI YA

CARE AT HOME (SHROPSHIRE) LTD Ludlow Tel: 01584 838420 SPIC OP D PD LDA MH SI YA

ABBEY LAWNS DOMICILIARY CARE OFFICE Shrewsbury Tel: 01743 355715 OP D PD LDA MH SI YA AD

CARE OF EXCELLENCE LTD Ludlow Tel: 01584 879517 SPIC

AFFINITY HOMECARE Shrewsbury Tel: 01743 367000 SPIC

Shrewsbury Tel: 07912 219926

C.L.C.A COMPANY LTD

OP

AJ CASE MANAGEMENT LTD Albrighton Tel: 01902 244170

Advert page 24

OP PD YA

CAREKIND

OP PD SI YA

ALEXANDRA HOUSE DIAMOND LIFE HEALTHCARE LTD Ludlow Tel: 01584 872233 OP D PD MH SI ALLCARE SHROPSHIRE LTD Shrewsbury Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD ALLENBY DOUGLAS LTD Oswestry Tel: 01691 650067 SPIC

OP PD D MH SI YA

OP D PD MH SI YA AD

ALLIED HEALTHCARE Shrewsbury Tel: 01743 245848 SPIC ANCHORAGE CARE GROUP Shrewsbury Tel: 01743 874874 SPIC BARTONIA CARE LTD Shrewsbury Tel: 0330 233 0243

OP D PD LDA MH YA

OP D PD MH SI YA

OP D PD MH SI YA

Whitchurch Tel: 01948 258050

OP D

CARING ANGELS HOME CARE - HEAD OFFICE Advert page 24

Shrewsbury Tel: 01743 460496 SPIC

OP D PD SI

COMMUNITY LIVING

Shrewsbury Tel: 0845 850 1020

OP PD LDA MH SI YA

CROSSROADS CARE CHESHIRE WEST WIRRAL SHROPSHIRE

Shrewsbury Tel: 01743 237875

OP D PD LDA MH SI YA AD

DOMICILIARY SERVICE ADELPHI CARE SERVICES Shrewsbury Tel: 01743 465299 SPIC LDA SI YA DRAYTON HOME CARE SERVICES LTD Market Drayton Tel: 01630 653871 GADLAS HALL NURSING HOME Dudleston Heath Tel: 01691 690281

OP

OP D PD MH SI

BATTLEFIELD HEALTHCARE LTD Shrewsbury Advert page 24 Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD

HEADWAY SHROPSHIRE Shrewsbury Tel: 01743 365271 SPIC

BETHPHAGE

HEALTH CARE SUPPORT SERVICES LTD Shawbury Tel: 01939 251342 OP D PD SI YA

Whitchurch Tel: 01948 804901 SPIC BLUEBIRD CARE (SHROPSHIRE) Shrewsbury Tel: 01743 874343 SPIC

Advert page 30

PD LDA MH SI YA

Advert page 21 OP D PD SI YA

HENGOED PARK Oswestry Tel: 01691 650454

OP PD YA

OP D PD MH YA AD

BRIDGNORTH HOME CARE CO-OPERATIVE Bridgnorth Tel: 01746 762559 SPIC OP D PD SI

HOLCOMBE HOUSE Ludlow Tel: 01584 877166

BROWN CLEE DOMICILIARY CARE AGENCY Bridgnorth Tel: 01746 787684 SPIC OP D PD SI

HOME INSTEAD SENIOR CARE Shrewsbury, Ludlow and Oswestry Advert page 22 Tel: 01743 387650 SPIC OP D PD LDA MH SI YA

Advert page 32 PD LDA SI YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

25

“Putting People First” Putting First www.salopiancare.co.uk

Salopian Care Careisisa aprovider provider of friendly Community Care living services to of quality Care services to people in their

people livingininNorth their Shropshire: own homes,Market in North Shropshire: Drayton, Wem, own homes Drayton, Wem, Market Whitchurch, Shawbury Shawbury, Whitchurch and surrounding areas.

Services are based on an and surrounding areas. assessment of your individual needs. These could be:-

Our aim is to promote independence and provide support allowing people to live full and rewarding lives.

• In the Morning: Personal Care—washing, dressing, continence care,

breakfast, medication, washing-up. We can also help with your pet.

We place the welfare of people first, treating them with respect and dignity and believe in the importance of relationships between we provide for and the • At Lunchtime: Meal Prep. and assistance withthose feeding, medication, staff we employ. We only use staff with good interpersonal skills, and actively help toileting. them progress further with skills development and support.

• During the Day: Escort on shopping and social trips. Sitting service.

Services recognise individual needs and may include personal care, escorted trips and duties.Help with evening meal, washing, medication, getting • Indomestic the Evening:

ready for bed, closing your curtains and securing your house.

Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing needs.

“Putting People First” has always been the philosophy of Salopian Care; it

We have We give all our staffforfairquality, rates ofvalue pay hascurrently been built onemployment this principleopportunities. and has earned a reputation and on-going training. for money and the highest rating by the Care Quality Commission.

Salopian Street, Market Drayton, Shropshire Salopian Care Care Ltd. Ltd. 22 Cheshire Cheshire Sreet, Market Drayton, TF9 1PD

Call Amy or Carol on 01630 658222 to discuss your individual care needs.

Call Jess or Heather on 01630 658222 to discuss your care needs.

SHORT NOTICE CARE SERVICE

Tel: 01948 663246

Care in your home and supported living Assistance with all aspects of Personal Care: Telephone number Address

Check:

• Shopping Calls

Contact

Text

• Domestic Calls Name: ............................................................................

Date: .....................................

• Support Work - Male support worker available

Specialist services include: Signature: ...................................................................... Position: ...............................

• Day sits to give family or main carers a rest

Terms and conditions

• Dementia • Mental Health Conditions

• If thisOur proof aim sheet is is not by this datesupport we reserveis the right to publish of your advert and we will to returned give whatever needed for this version • Physical Disabilities not be responsible for any errors or omissions.

people to remain in their own home.

• Learning Disabilities

• Alterations requested AFTER a proof has been signed off will incur a small charge.

• ABI

• Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colour covered: The final published picture may show slight colour variation from the proof. proof.Areas

Whitchurch, Wem and surrounding areas, Shawbury, Clwyd borders and Cheshire borders.

For all enquiries please contact either 01948 663246 or email info@short-notice.co.uk

Short Notice Care Services - 55 Green End, Whitchurch, Shropshire, SY13 1AJ

26

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Home care providers continued JK CARING FOR YOU Bridgnorth Tel: 01746 862422 SPIC

OP D PD LDA MH SI YA

LA PETITE CONCIERGE LTD Shifnal Tel: 01952 463301 SPIC

OP D PD SI

OP PD SI

RADIS COMMUNITY CARE Shrewsbury Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD

LONGBOW HOUSE

LDA

LOUISE HOUSE

OP D PD LDA MH SI YA AD

MACINTYRE CARE SHROPS HEREFS AND POWYS SUPPORTED LIVING Shrewsbury Tel: 01743 364210 LDA MAESBROOK NURSING HOME Shrewsbury Tel: 01743 241474 SPIC

OP D PD SI YA

MEADOW BROOK Shrewsbury Tel: 01743 791975

LDA

NIGHTINGALES SHROPSHIRE LTD

Ellesmere Tel: 01691 624004 SPIC

OP D PD LDA MH SI YA

SALOPIAN CARE Market Drayton Tel: 01630 658222 SPIC

Advert page 26 OP D PD LDA SI

SHORT NOTICE CARE SERVICES Whitchurch Tel: 01948 663246 SPIC

Advert page 26 OP D PD MH YA

SOVEREIGN DOMICILIARY CARE SERVICES Tenbury Wells Tel: 01584 811141 SPIC OP D PD SI YA START Shrewsbury Tel: 01743 251541

TAILORED CARE LTD Shrewsbury Tel: 01743 443892 SPIC

NURSE PLUS & CARER PLUS UK LTD Shrewsbury Tel: 01743 442787 OP D PD LDA MH SI YA AD

Shrewsbury Tel: 01743 231222

OSWESTRY CARE LTD Oswestry Tel: 01691 671798 SPIC

VILLAGE CARE AGENCY Onibury Tel: 01584 856586

PARADIGM HEALTH & SOCIAL CARE LTD

Shrewsbury Tel: 01743 453450 SPIC OP D PD LDA MH SI YA AD

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

TLC CARE AT HOME DOMICILIARY CARE AGENCY

Kidderminster Tel: 01299 272897 SPIC

OP D PD LDA MH SI YA

OP

SURECARE SHROPSHIRE LTD Merrington Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD

NORTH SHROPSHIRE HOMECARE Whitchurch Tel: 01948 840021 SPIC OP D PD LDA MH SI YA

PRECISION CARE SERVICES Bridgnorth Tel: 01746 787869

OP D PD MH SI YA

OP PD

Shrewsbury Tel: 01743 872250 Shrewsbury Tel: 01743 251568

QUALITY HOME CARE LTD Albrighton Tel: 01902 376904

RADFIELD HOME CARE LTD Shrewsbury Advert page 28 Tel: 01743 245555 SPIC OP D PD LDA MH SI YA

LADY FORESTER CENTRE Broseley Tel: 01952 884539 SPIC LEABROOK LODGE LTD Gobowen Tel: 01691 671555

PRESTIGE NURSING LTD Shrewsbury Tel: 01743 357799 OP D PD LDA MH SI YA AD

OP D PD SI YA

VERATY CARE SOLUTIONS LTD

OP D PD LDA MH SI YA Advert page 28 OP D PD SI

YORK HOUSE Bayston Hill Tel: 01743 874885 SPIC

LDA YA

Care home and care home with nursing provider listings start on page 45.

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6.

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

27

New Dawn Care Agency was formed in 2009 and since then our business has grown continually, delivering quality home care and support in and around South Shropshire.

We offer a flexible and friendly approach to care with a dedicated team of local and qualified carers. We strive to deliver continuity and an excellent level of support.

We provide support in tailor made packages, which are subject to on-going reviews in order to meet individual and changing needs.

Our support ranges from all aspects of personal care through to domestic tasks, meal preparation, shopping, assistance to appointments, to name a few, all from 30 minutes to 24 hour live in care.

The Old Shippon, Onibury, Craven Arms, Shropshire, SY7 9AW Please contact Carly or Kim on: 01584 856 586 or Mob: 07875 603 408

28

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Specialist care Learning and physical disabilities For care and support provided by the Council, everyone goes through the same assessment process (explained on page 33), regardless of whether you have a physical or learning disability, mental health conditions, or are an older person who requires additional care and support. Services are always designed around people and reflect the needs of those who use the service, their families and carers.

Self-funders are also entitled to an assessment to determine their needs.

The Council can arrange supported living and day opportunities as well as work experience, training, and employment opportunities for people with learning or physical disabilities. Through various means of community support, Shropshire Council promotes independence and living in your own home. For people with particularly complex needs that can’t be met at home, it can also arrange residential care.

The Council aims to ensure people with disabilities

have access to the same community facilities as everyone else. It is working closely with other areas of the community to strengthen community links.

A care manager will carry out the assessment (as described on page 33) with you, and your carer (if appropriate). You will then find out what your indicative Personal Budget will be, and then proceed to develop a Support Plan to meet your identified needs and outcomes. Help will be available from the voluntary sector to complete your Support Plan.

Your Support Plan could include considering future accommodation needs, employment, respite and help to support you to remain in your own home.

Carers are offered an assessment in their own right and support services can also be provided to help meet their identified needs as a carer, see page 19.

Guides to Learning Disability Services and Physical Disability Services are available to download at www.shropshire.gov.uk

Dementia care If you are worried about your memory you should, in the first instance, arrange an appointment to see your GP, who will carry out some tests for further investigation.

Your GP may refer you to the Memory Service, which will provide specialist assessment and offer a formal diagnosis. The Memory Service may advise commencing medication where appropriate and the team can also provide specialist support and information following your diagnosis.

If you have been formally diagnosed with dementia, or you have a family member who has been diagnosed, your initial point of contact to access services for health care solutions should be your GP or, for other services, the First Point of Contact Team on 0345 678 9044.

Support in the community It is important that people with dementia and their carers are supported to live well and independently in their own homes for as long as possible. There is a range of services available within communities across Shropshire to facilitate this.

The local Alzheimer’s Society offers support workers, dementia cafes, peer support groups, Singing for the Brain sessions and carers’ support groups. All of these are places for people with dementia and their carers to go to get practical information and support. Some also offer

activities and signposting to other services in the area. For further details contact the Shrewsbury Alzheimer’s Society office on 01743 341800.

Age UK Shropshire Telford and Wrekin runs two fortnightly Diamond Drop In Centres, in Monkmoor and Copthorne, in Shrewsbury and one in Oswestry to support local people living with dementia and their families, friends and carers. The Drop In Centres provide a welcoming and friendly environment to give emotional support and information and a chance to take part in interesting activities. They also provide benefit advice,

Visit www.carechoices.co.uk for further assistance with your search for care

29

Dementia care continued advocacy, help at home and befriending services. For further details contact Age UK Shropshire Telford and Wrekin on 01743 233123.

The Carer’s Support Service provides information, support, training and events for carer’s across Shropshire.

For further details contact the Rural Community Council on 01743 360641.

The national Dementia Friends initiative, led by the Alzheimer’s Society, aims to increase people’s understanding of dementia and learn about ways to help create a dementia-friendly community. Local businesses can become Dementia Friends by attending an information session and turning the knowledge they gain there into action. Dementia Friends sessions run throughout Shropshire and are led by Dementia Champions, who have received training from the Alzheimer’s Society. They can be accessed by anyone. For more information visit www.dementiafriends.org.uk As part of developing dementia-friendly communities, a Shropshire Dementia Action Alliance has formed, with the aim to improve the lives of people with dementia and their carers. The Shropshire Dementia Action Alliance is a coming-together of a wide range of local businesses, including community groups, schools, health and social

care providers to develop a more dementia-friendly community. More information can be found at www.dementiaaction.org.uk or by contacting the West Midlands regional co-ordinator on 01543 255955.

Specialist dementia teams You can contact one of the county’s specialist dementia teams on the following telephone numbers: South West Shropshire: 01584 878167 South East Shropshire: 01746 768801 Shrewsbury: 01743 255822 North East Shropshire: 01630 695280 North West Shropshire: 01691 677300

Whitchurch Bridgnorth Market Drayton

Telford Ironbridge

Bethphage delivers!

Not false promises which is what we had before. The staff are patient and caring

Much Wenlock

QUOTE FROM A FAMILY MEMBER

Shrewsbury Oswestry Wem

Supporting people to achieve

Bayston Hill Church Stretton

Bethphage is the largest local provider of learning disability services in Shropshire and have been operating since 1994.

Ludlow Ellesmere

We provide the service that YOU want & need; wrapping the support around you to ensure that it's person centred and provided when you need it.

Newport

Our Values are – Respect, Involvement, Personal Growth & Honesty.

Wellington

Bethphage is registered with the Care Quality Commission. We support people to make choices, develop new skills, achieve their goals and ambitions, develop their confidence and take increasing control of their life.

Shifnal Arms Craven Madeley Albrighton Broseley

Our track record speaks for itself; we help people to take more control and gain independence and this helps people to reduce their support over time.

www.bethphage.co.uk

Reg Charity No. 1046225

Head Office: 8 Longbow Close, Harlescott Lane, Shrewsbury SY1 3AS • Tel: 01743 272880

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential dementia care checklist

© 2015 Care Choices Ltd

Home 1 ........................................................................................................................................................

Home 2 ........................................................................................................................................................

Home 3 ........................................................................................................................................................

£ ............... p/w £ ............... p/w £ ............... p/w

Things to look for in care homes and care homes with nursing specialising in dementia.

1 2 3 Residents • Are residents involved in activities or chatting?

• Are residents clean and comfortably dressed?

• Do they seem alert and interested?

• Do they talk to you as you walk round?

• Are they encouraged to do as much for themselves as they can? Can you see any examples of this?

Access If the person with dementia needs or is likely 1 2 3 to need equipment or adaptations you may want to check whether: • The corridors and toilets are wide enough for a walking frame or wheelchair.

• There are suitably adapted toilets and baths.

• There are ramps or a lift.

• There is adequate signage and cues for different parts of the home such as dining room and bathroom.

Bedrooms Single rooms are the default position and 1 2 3 would only be shared in exceptional circumstances.

• Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

• The bedrooms are bright and pleasant.

• Residents can go to their rooms when they wish to be alone.

• Residents are able to keep pets in their room or in other areas of the home.

• Staff respect the right to privacy and knock on bedroom doors.

Toilets Getting to the toilet in time can sometimes 1 2 3 be a problem as dementia progresses.

• Are there enough toilets within easy reach of the bedrooms and living areas?

• Are staff trained to spot the signs when someone needs to go to the toilet?

• Are staff supporting residents to use the toilet and changing them if they are incontinent with dignity?

Living areas • Is there a TV or radio left on when no one is watching or listening?

• Is there more than one room where residents can sit or where they can be quiet or see visitors?

• Is there a garden where residents can walk safely?

1 2 3

1 2 3 Health You will want to know what happens if residents are unwell or need medication.

• Which doctor or doctors can residents see?

• Can you register with the local doctor?

• Can a relative stay overnight if a resident is unwell?

• What happens if residents need help in taking medication?

• Are changes in medication discussed with the family carers?

Visitors You will want to make sure that there is good 1 2 3 communication between relatives and the home and that phone calls and visits are encouraged.

• Are visitors welcomed at any time?

• Are visitors encouraged to take residents out or join them for a meal?

• Are children made to feel at home?

• Are relatives involved in care planning and the general life of the home?

1 2 3 Activities Residents should be stimulated and encouraged to participate in activities.

• Are there opportunities for residents to help staff with small tasks if they wish?

• Are the activities individualised and people’s likes/ dislikes recorded in care plans?

• Are activities available each day or are residents left to sit in front of the TV? • Are reminiscence activities available?

• Are residents able to compile memory boxes?

1 2 3 Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

• Do they have any training and experience in dementia care?

• Do they make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing?

• Do they know about residents’ backgrounds, habits and interests?

• Will the person with dementia have a member of staff particularly responsible for their care?

• Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home A manager who is caring as 1 2 3 well as efficient can make all the difference to a home.

• Does the manager have a friendly manner with staff and residents?

• Do they answer your questions openly and seem to understand your concerns?

• Do they have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

• Does each resident have a care plan and are their needs regularly reviewed?

• Is the family carer consulted about the care plan and about any proposed changes to it?

Visit www.carechoices.co.uk for further assistance with your search for care

31

Mental health Services for people with mental health conditions are usually accessed via the Community Mental Health Teams (CMHTs) which are based in GP practice areas. An assessment of your needs will be done by a member of staff working in the CMHT, usually a nurse, social care practitioner or occupational therapist. This should be similar to the assessment process described on page 33.

If this is needed, the Council will help you to develop a Support Plan, as described on page 36.

Community Mental Health Teams North East Shropshire Tel: 01630 655066 North West Shropshire Tel: 01691 679500 Shrewsbury Tel: 01743 255830 South East Shropshire Tel: 01746 768787 South Shropshire Tel: 01584 878167

Opening times: Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.00pm.

Mental Health Crisis Helpline The out-of-hours Mental Health Crisis Helpline is available on 0300 124 0364 Sunday to Thursday 6.00pm-2.00am and Friday to Saturday 6.00pm-6.00am.

For a list of voluntary organisations, please see ‘Useful local contacts’ on page 41.

Supporting people with complex needs 20 years experience of providing specialist care to adults with: • Learning & Physical Disabilities • Acquired Brain Injuries • Visual & Sensory Impairment • Challenging Behaviour We can provide a variety of care packages tailored to meet your individual needs.

Please contact Mel Townsend on 01584 877166 to discuss how we can help you.

Vision Homes Association

Trigate, 210-222 Hagley Road, West, Oldbury B68 0NP Tel : 0121 434 4644 • www.visionhomes.org.uk

End of life The NHS Choices website contains information about what you can expect during end of life care and the things you may want to think about. These include how and where you want to be cared for, as well as financial issues. Letting your family know about your wishes could help them if they ever have to make decisions about your care. Knowing that they are acting in accordance with your wishes can remove some of the stress from a very difficult situation.

If you are not approaching the end of your life, you may still want to think about your wishes for your own end of life care. This could include where you would like to be cared for, where you would prefer to die, your wishes for your funeral and who you would like to make decisions about your care, if you are not able to decide for yourself.

Web: www.nhs.uk/planners/end-of-life-care

make or communicate their decisions in the future.

Anyone can plan for their future care, whether they are approaching the end of life or not. Advance care planning can let people know your wishes and feelings while you’re still able to. These websites give you more information on the following topics:

If you have a terminal illness, or are approaching the end of your life, it may be a good idea to make plans for your future care. Planning ahead in this way is sometimes called ‘advance care planning’, and involves thinking and talking about your wishes for how you are cared for in the final months of your life. People usually carry out advance planning because they have a condition that is expected to get worse, which may mean they will not be able to

nhs.uk/Planners/end-of-life-care/Pages/advancestatement.aspx

32

Why plan ahead – Find out how you, your family, friends and carers can benefit from planning ahead for your future care. nhs.uk/Planners/end-of-life-care/Pages/why-planahead.aspx Advance statement – Find out what an advance statement is, and how you can create one to let people know your wishes.

Advance decision to refuse treatment – If you don’t want certain kinds of treatment in the future, you can make a legally binding advance decision. nhs.uk/Planners/end-of-life-care/Pages/advancedecision-to-refuse-treatment.aspx

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

End of life continued Lasting power of attorney – Find out how you can legally appoint someone to make decisions about your care in the future if you become unable to make decisions yourself. nhs.uk/Planners/end-of-life-care/Pages/lastingpower-of-attorney.aspx Making a will – Find out how to make a will. This will ensure that your property and finances are dealt with in accordance with your wishes after your death. gov.uk/make-will

*This information has been adapted from the NHS Choices website. www.nhs.uk

Your GP should always be the first point of contact for advice, support and care. They will be able to help you link to local services. The national organisation, Dying Matters is also a good source of further information about end of life issues. This can be accessed via their website www.dyingmatters.org or by phoning freephone 0800 021 4466.

Support and care Call the First Point of Contact team to get going If you wish to talk to somebody about staying independent or anything at all regarding your personal wellbeing, please call the friendly and dedicated team of advisers at the First Point of Contact Team on 0345 678 9044.

You can also call the Council on behalf of any friends, relatives, or neighbours that might benefit from support or care.

The advisers will ask you a selection of questions in order to understand your situation. They will discuss what works well for you at the moment and what might not be working so well.

They will then try their best to sort out your query over the phone – by telling you about organisations in your local community. Hopefully, you will then be in a position to get the right support both easily and quickly.

If the adviser thinks that you would benefit from further talks face-to-face with one of the Council’s social workers, they will arrange a Let’s Talk Local session at a date and a time which is convenient for you. This is an opportunity for you to set out your circumstances and to have your needs assessed.

Do not worry if you cannot travel or if you are unable to leave your home. If this is the case, the Council can arrange

for a social worker to visit you.

Just like every other local authority, Shropshire Council has strict guidelines to follow which are set out in the Care Act 2014 (see shropshire.gov.uk/adult-social-care/ the-care-act). The person who you meet with locally will use these guidelines when deciding how best to advise and help you. An assessment of your needs will allow the worker to decide what sort of support you require – you may have needs that change, of course, and they will always try hard to plan for this.

Finally, you should also mention if you have support from a friend or family member. If you do, the Council will happily look at what needs your carer might have as a result of providing you with necessary care – this means that they help you with things that you cannot manage yourself, such as personal care and hygiene.

Types of support Shropshire has a reputation for enabling residents to live independently, in their community, with dignity. This is, in part, made possible by exciting new technologies. Home care is a great option if you require help with tasks, such as bathing, eating, or dressing.

However, if your needs mean that you might require care in a care home, the following information will help

you to decide the most appropriate option for you. It’s always best to have an assessment carried out by the Council to make sure that you are choosing the best option to meet your needs.

Personal care only A residential home might be an option if you have needs

Visit www.carechoices.co.uk for further assistance with your search for care

33

Types of support continued which cannot be met in the community but you do not require nursing care. It is important to make a balanced decision based on both your present needs and also what your future needs might be. Equally, you should think carefully about your finances. Take along the care homes checklist on page 35 to prompt any questions you will have for the manager. You might also want to consider whether domiciliary care can meet your needs.

Care home with nursing This kind of home is suitable for those needing nursing care, where it will be delivered by qualified nursing staff alongside care workers. Nurses are on duty around the clock. Fees are generally higher than residential care homes. Some of the cost of your nursing care will be met by the NHS, who will pay the home directly. At the time of publication, the rate for NHS Funded Nursing Care is £112.00 per week. This is paid directly to the home, though the figure may change in April 2016.

NHS Continuing Healthcare Continuing care is care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness. A person who needs continuing care may receive services from the Council or from the NHS. NHS Continuing Healthcare is a package of continuing

care that is arranged and funded solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Healthcare support may be provided in a nursing or residential care home or in your own home.

People eligible for NHS Continuing Healthcare will have been assessed by health and social care workers to have a ‘primary health need’ and are likely to have complex medical needs and substantial or intense ongoing care needs.

National guidance says that the assessment for NHS Continuing Healthcare should be ‘person-centred’. This means that the person being assessed should be fully involved in the assessment process. They should be kept informed, and have their views about their own needs and support taken into account.

A decision about eligibility should usually be made within 28 days of a referral for assessment being made to the NHS Clinical Commissioning Group.

If you are already receiving support from the Council, your social worker will be able to give you more information about NHS Continuing Healthcare and complete with you an NHS Continuing Healthcare screening checklist, from which a referral for assessment might be made. Your GP or community nursing service should be able to give you advice or make a referral with you if you are not currently receiving support from the Council.

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe; Effective; Caring; Responsive to people’s needs; and Well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers.

Following an inspection, each care home and home care agency is given a report of how it rates against

34

national essential standards of quality and safety. CQC has also started rating services as ‘Outstanding’, ‘Good’, ‘Requires Improvement’ and ‘Inadequate’. By March 2016, CQC expects to have rated every adult social care service in England.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website: www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Residential care home checklist

© 2015 Care Choices Ltd

Whatever your financial situation, please call the First Point of Contact team on 0345 678 9044 for assistance in making decisions about future care for yourself or a friend/relative. The Council will make sure that you are fully aware of all the options available to you.

Home 1 ......................................................................................................................................................

Home 2 ......................................................................................................................................................

Home 3 ......................................................................................................................................................

First impressions

1 2 3

£ ............... p/w £ ............... p/w £ ............... p/w

• Is alcohol served or permitted?

• Were you met when you first arrived?

• Are there smoking and non-smoking areas?

• Do staff seem warm, friendly and polite?

• What arrangements are there for religious observance?

• Do the residents seem happy, active and sociable?

• Can you handle your own money? If not, what arrangements are in place?

• Does the home feel homely and welcoming?

• Does a hairdresser/chiropodist visit?

• Is the home fresh, clean and comfortably furnished?

Fees

1 2 3

• How much are the fees?

• Are residents accompanied on visits to the GP or hospital?

Staff

• Do the fees cover all the services available?

• Do the staff appear clean, cheerful and respectful?

• Under what circumstances will the fees alter – eg annually or according to increasing needs?

• Do the staff talk to residents and how do they talk to them?

• Are the staff formally trained?

• Is the notice to terminate reasonable?

• Is there an adequate number of staff on day and night?

Transport

1 2 3

Visitors

• Is the home easy to get to for relatives and friends?

• Are visitors welcome at all times?

• Does the home provide its own transport?

• Is there somewhere to see them in private?

Accommodation

1 2 3

• Are bedrooms single or shared? Is there a choice?

• Can you bring your own furniture and TV?

• Is the food varied and interesting?

• Is there a call system for emergencies?

• Can the home cater for your dietary needs?

• Are there enough sockets in your room?

• Can you have snacks or drinks any time of the day or night?

• Can you control the heating in your room?

• Can you eat in your room?

• Can you lock your room and is there a secure place for valuables?

Activities • What sorts of activities and entertainment are organised?

• Are outings and holidays arranged? How much do they cost?

• Are there both showers and baths?

• Are escorts available if necessary?

• Are bathrooms adapted to help people in and out of the bath?

• Is a library service available?

1 2 3

• Can you have your own flower bed or help in the garden?

• Can you stay in your own room if you want to?

• Does the home have the right adaptations and equipment to meet your needs?

Gardens

• Are all areas accessible for wheelchair users?

• Are the grounds/gardens attractive?

• Does the home have extra wheelchairs and walking aids?

• Are all areas safe and accessible?

• Is there adequate provision for people with sight or hearing difficulties?

• Is there somewhere to sit?

• How are residents involved in decisions about life in the home?

• Is there a telephone where you can make and take calls in private and comfort?

1 2 3

• Can you continue to pursue your hobbies and interests?

• Are there toilet facilities within easy reach of the communal facilities?

• Can you choose when to get up and retire every day?

1 2 3

• How much choice do you get about meals?

• Is there a separate dining room? Bar?

• Are there any rules and restrictions (e.g. going out, time of return etc)?

1 2 3

• Can your visitors stay overnight?

Catering

Life within the home

1 2 3

• May your visitors join you at meals?

• Can you decorate and re-arrange your room to suit yourself?

Accessibility

1 2 3

1 2 3

1 2 3

• Are they quiet?

Contract terms

1 2 3

• Can you retain your own room if away?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on admission?

• Are all procedures, such as complaints, clearly spelt-out?

Would YOU like to live there?

Visit www.carechoices.co.uk for further assistance with your search for care

35

Paying for care Personal Budgets If you are eligible for social care funding, a Personal Budget could be made available to meet your needs. This means that you can influence how a budget could be used in a way that works for you and in accordance with your approved Support Plan. You will be asked for, and supported to develop, a Support Plan that sets out how you wish the funding to be used and how you intend to manage the money. This will need to be agreed by your care manager.

Ways in which a Personal Budget can be managed in Shropshire It is important to remember that more than one of the options illustrated above can be chosen. Your Support Plan needs to state clearly how much of the budget will be managed in a certain way.

Personal Budgets There are a number of ways you can receive your Personal Budget:

Direct Payment

Indirect Payment

(Nominee)

3rd Party Managed Fund

Individual Service Fund

Council Managed Fund

Direct Payments A Direct Payment is money from a council’s Adult Social Care department to cover a specific assessed need as detailed in a Support Plan. People who are eligible are given an agreed amount and can use it to employ a personal assistant themselves or through an agency to help support them.

You aren’t allowed to use Direct Payments to pay for permanent residential accommodation – but you may be able to use them to pay for occasional short periods in residential accommodation, if the Council agrees that is what you need.

If you are applying for services for the first time,

your social care practitioner should discuss the Direct Payments option with you when they assess your care needs.

Direct Payments are made directly into a nominated bank, building society, Post Office or National Savings account.

When in receipt of a Direct Payment the Council will expect you to provide documentation to demonstrate how you have utilised your Direct Payment. Such documentation will include bank statements and invoices. A Direct Payment must be spent in accordance with your approved Support Plan.

Individual Service Funds You can choose a service provider that you wish to provide your care or support. (For existing clients this may be their current provider if they are happy with them.) Some or all of the Personal Budget is then paid by the Council directly to the service provider as an ‘Individual Service Fund’. In practice, this is not very different to what happens currently but the important difference is that you (and/

36

or those closest to you) are making a choice about that organisation.

The Council will enter into a contract with that service provider and you and the provider must agree how the money will be used. The provider is accountable to you and the Council to deliver the service they have agreed.

The provider should provide regular details, as requested.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Self-funding advice If you have capital or savings of more than £23,250 you will have to pay for any care services you require but you are still entitled to an assessment of your needs.

If you will be moving into care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

Twelve-week property disregard Adult Social Care Services will help with the cost during the first twelve weeks of permanent care in a home, provided your assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250; and • your income is not enough to meet your care home fees.

Deferred payment agreements After the twelve-week property disregard period, Adult Social Care Services may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid

once your property has been sold. However, they may limit how much they will pay. Also, Shropshire Council will charge administrative costs and interest at variable rates.

It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night.

Everyone is entitled to claim this benefit. A benefits check is part of your initial assessment with the Council.

NHS Funded Nursing Care Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-tested NHS Funded Nursing Care Contribution (currently £112.00 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home by the Clinical Commissioning Group. >>

Visit www.carechoices.co.uk for further assistance with your search for care

37

Self-funding advice continued >> Running out of money If your capital is likely to reduce to £23,250 (correct at October 2015), you must let the Council know well in advance as it may step in to help with your care fees. It must conduct an assessment of your situation and may make a contribution.

If the home you have chosen charges more than the amount the Council will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Any top-up would be separate and additional to your assessed weekly contribution. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time.

Alternatively, you would have to find a home with lower fees.

Shropshire has a reputation for meeting the needs of citizens in their communities, which means that more and more local people get the support that they need to lead successful lives in their own homes. The Council

advises anybody considering residential care to call the First Point of Contact team on 0345 678 9044 to discuss all of the options available.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Figures may change over the life of this Directory.

Personal Assistants POhWER has been working in Shropshire since 2006 and holds information about Personal Assistants (PAs) you can employ with Direct Payments in Shropshire. Please contact POhWER if you need to search for a PA or you are a PA and want to be added to the database.

• Independent Mental Capacity Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS) and Paid Relevant Persons Representative Services;

POhWER’s services in Shropshire include:

• Direct Payments.

• NHS Complaints Advocacy;

Tel: 0300 456 2370 (charged at local rate)

• NHS Complaints Advocacy self-help tools;

Email: pohwer@pohwer.net

• Secure Services Advocacy; and

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? IF MUM DOESN’T AGREE? WHATWILL ARE CARE OPTIONS? HOW ITHE KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE SELECTAGREE? WEBSITE WWW.CARESELECT.CO.UK WHAT IF NEW MUMCARE DOESN’T WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800 CALL CARE389 SELECT2077 FOR MORE INFORMATION: 0800 CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care 38 0800 389 2077 WHAT ARE THE CARE OPTIONS?

Feel right right at home Feel home with Barchester care homes

with Bushey House Beaumont Care Home

At Barchester, we know finding the right care home can be a daunting decision, but we’ll do everything we can to help.

We take individual choices very seriously at Barchester. Our carefully selected and well-trained staff take time to get to know the people we care for. We help them to feel at home, to maintain their interests, make new friendships and improve their quality of life. We’re proud of the support we offer.

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help.

Field House

Hagley Place

Mount House

Field House Drive, Church Stretton, SY6 7AA

Foldgate Lane, Ludlow, SY8 1LS

41–43 The Mount, Shrewsbury, SY3 8PP

Tel: 01694 628 810

Tel: 01584 519 832

Tel: 01743 404 430

Ottley House

Wheatlands

For further information on Barchester care homes in your area, please visit: www.barchester.com

Corporation Lane, Coton Hill, SY1 2PA

Southfield Road, Much Wenlock, TF13 6AT

Tel: 01743 404 431

Tel: 01952 701 337

Having your say Comments, compliments or complaints All care providers need to know how well they are doing.

Your feedback is very important to them. They want to know whether their services meet your needs and are delivered effectively. They welcome your comments, compliments and complaints so that they can serve you better.

If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the service’s manager. The problem may be resolved quite easily once the manager is aware of it.

You should feel able to complain about any aspect of your care whether in your own home or in a care home.

You may want to complain about the way you are treated by a staff member or the quality of the food you are served. Sometimes you may just want to make comments and suggestions about how things are done.

Making a complaint should be easy to do. Care services must have an easy-to-use complaints procedure that they can share with you.

If you do not wish to contact the manager, or talking to the manager may not resolve your concerns, you can contact the registered owners of the service. They have a duty to respond to your complaints.

If the Council has arranged, funded or contributed to the funding of your care, you can also complain to the Adult Social Care Department.

Tel: 0345 678 9000 Email: customer.feedback@shropshire.gov.uk Web: www.shropshire.gov.uk All private companies providing adult social care services now come under an Ombudsman who may be able to give you advice on making a complaint.

The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: advice@lgo.org.uk • Web: www.lgo.org.uk

Local authority advisory groups Shropshire Council wants better communication with local individuals to support the improvement of Adult Social Care services. Across the county, the Council has established a Making it Real Board and is developing advisory groups to support conversations between those in receipt of services and the agencies delivering the services, including People2People, Healthwatch and others.

At advisory group meetings, you can expect: a venue with easy access; encouragement and support to take a full part in the meeting; an agenda previously agreed by the participants; a way of working that is structured yet informal; all personal information to be dealt with confidentially; to receive notes and any supporting paperwork either by email or post; and your representative to take the views of the group to the Board.

In return, you should be prepared to: work together to improve services; respect others in the meetings and treat any personal information confidentially; take personal responsibility for the level of detail shared in meetings; avoid discussion about specific cases and named individuals; comment based on experience but from a general viewpoint; raise personal concerns or complaints in an appropriate way; commit to regular involvement if you.

Advisory groups are being established in North, South, and Central Shropshire.

For more information, email makingitreal@shropshire.gov. uk or call the Adult Social Care Support Team on 01743 255851.

Healthwatch Shropshire Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch works to help people get the best out of their local health and social care services.

4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury, Shropshire SY2 6LG Tel: 01743 237884 Email: enquiries@healthwatchshropshire.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney.

Some can also offer guidance on immediate and longterm care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful

consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHSfunded care and welfare benefits.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizens Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

Useful local contacts This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Directory, the Care

Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

ADVOCACY SERVICES OSCA Citizen Advocacy Aims to help people, primarily with learning difficulties, to overcome their disabilities.

The Roy Fletcher Centre, 12-17 Cross Hill, Shrewsbury, Shropshire SY1 1JE Tel: 01743 368370 Email: info@oscacitizenadvocacy.org.uk Web: www.oscacitizenadvocacy.org.uk POhWER All services are free, independent and confidential and

Visit www.carechoices.co.uk for further assistance with your search for care

41

Useful contacts continued include NHS complaints advocacy and Independent Mental Capacity Advocacy (IMCA).

Tel: 0300 456 2370 (charged at local rate) Email: pohwer@pohwer.net Web: www.pohwer.net Shropshire Independent Advocacy Scheme (SIAS) Independent mental health advocacy service.

The Redwoods Centre, Somerby Drive, Bicton Heath, Shrewsbury, Shropshire SY3 8DS Tel: 01743 361702 Email: enquiries@siasonline.org Web: www.siasonline.org Shropshire Peer Counselling and Advocacy Services For adults with any disability or impairment who have a problem and need someone’s help to speak up for them or support them.

Tel: 01691 658008 Email: info@shropshire-pcas.co.uk Web: www.shropshirepcas.co.uk Taking Part Independent advocacy, information, guidance and training to people with learning disabilities.

Tel: 01743 363399 Email: takingpart@takingpart.co.uk Web: takingpart@takingpart.co.uk

AGE UK IN SHROPSHIRE General enquiries Tel: 01743 233123 Email: enquiries@ageukstw.org.uk Benefits advice Tel: 01743 233123 Email: enquiries@ageukstw.org.uk Help at Home Tel: 01743 233788 Email: enquiries@ageukstw.org.uk Home from Hospital Tel: 01584 878046 Email: hfh.enquiries@ageukstw.org.uk Local offices Shrewsbury 3 Mardol Gardens, Shrewsbury SY1 1PR Advice hotline: 01743 233123 Email: enquiries@ageukstw.org.uk Open Monday to Friday, 10.00am to 4.00pm

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Telford Meeting Point House, Southwater Square, Telford Town Centre TF3 4HS Tel: 01952 201803 Information line: 01952 216018 Email: telford.enquiries@ageukstw.org.uk Open Monday to Friday, 9.30am to 1.30pm

ALZHEIMER’S SOCIETY Regionally-based dementia advisers can provide information, advice and guidance to people with dementia and their carers. Home visits available by appointment.

FR11,12 & 13, Fletcher House, 15 College Hill, Shrewsbury, Shropshire SY1 1LY Tel: 01743 341800 Email: shropshire@alzheimers.org.uk Web: www.alzheimers.org.uk National Dementia Helpline: 0300 222 1122

AQUARIUS A free, confidential service to Shropshire residents affected by their own, or someone else’s problem with alcohol, drugs or gambling.

Tel: 0300 456 4299 Email: shropshire@aquarius.org.uk Web: www.aquarius.org.uk

AXIS COUNSELLING Charity created to meet a growing need to help people in Shropshire, Telford and Wrekin deal with the trauma of Childhood Sexual Abuse.

Tel: 01743 357777 (Shrewsbury) Tel: 01952 278000 (Telford) Web: www.axiscounselling.org.uk

CARERS TRUST 4ALL A network partner of Carers Trust, Carers Trust 4all provides emotional and practical support for carers and people with care needs.

Tel: 01743 237875 Email: shropshire@carerstrust4all.org.uk Web: www.carerstrust4all.org.uk

CITIZENS ADVICE BUREAUX (CABS) Free, confidential, independent advice.

Shropshire Adviceline: 0344 499 1100 Web: www.cabshropshire.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Useful contacts continued Albrighton Outreach Albrighton Medical Practice, Shaw Lane, Shropshire WV7 3DT This service is only available to patients registered at Albrighton Medical Practice. To make an appointment please contact the practice. Tel: 01902 372301

Adviceline: 0845 146 1554

Bishop’s Castle Outreach Enterprise House, Station Street, Bishop’s Castle SY9 5AQ

Information, support, advice and services to people with an acquired brain injury, their families and carers.

Tel: 01743 365565 Email: admin@headwayshropshire.org.uk Web: www.headwayshropshire.org.uk

Broseley Outreach Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL Tel: 01952 882854 Church Stretton Outreach Mayfair Community Centre, Easthope Road, Church Stretton SY6 6BL Craven Arms Outreach Craven Arms Medical Practice, 20 Shrewsbury Road, Craven Arms SY7 9PY Ditton Priors Outreach Brown Clee Surgery, Station Road, Ditton Priors, Bridgnorth WV16 6SS This service is only available to patients registered at the Brown Clee surgery in Ditton Priors. To make an appointment please contact the surgery.

Tel: 01746 712672 Market Drayton Outreach Market Drayton Primary Care Centre, Maer Lane, Market Drayton, Shropshire TF9 3AL Oswestry Citizens Advice Bureau 34 Arthur Street, Oswestry SY11 1JN Shrewsbury Citizens Advice Bureau Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Telford and Wrekin Citizens Advice Bureau 40 Tan Bank, Wellington, Telford TF1 1HW

Whitchurch Outreach Whitchurch Civic Centre, High Street, Whitchurch SY13 1AX

HEADWAY SHROPSHIRE

REMAP Making things possible for people with disabilities by building or modifying commercial equipment.

Web: www.remap.org.uk

RETHINK Rethink is dedicated to improving the lives of everyone affected by severe mental conditions.

Tel: 0300 500 0927 (Monday to Friday, 10.00am to 2.00pm) Web: www.rethink.org

ROYAL VOLUNTARY SERVICE SHROPSHIRE Helps older people maintain their independence and stay involved in the local community. Volunteers across Shropshire, Telford and Wrekin can offer help and support so older people can stay independent at home in Shrewsbury, Ludlow, Bridgnorth, Wem, Market Drayton, Oswestry, Telford and the surrounding areas.

Tel: 01743 240271 Email: shropshiretelfordwrekinhub@ royalvoluntaryservice.org.uk

SHREWSBURY HOMES FOR ALL A local registered charity, established in 1993, working to ensure that people in the Shrewsbury area are adequately housed. Offers free, confidential housing advice and information, and works alongside many other local groups concerned with the needs of the homeless.

Please phone for an appointment.

9.30am to 2.30pm, Monday to Friday Tel: 01743 231415 Web: www.shfa.org.uk

SHROPSHIRE DEAF AND HARD OF HEARING FORUM Represents the hearing impaired community on a number of committees related to disability issues.

Visit www.carechoices.co.uk for further assistance with your search for care

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Useful contacts continued C/o SRDS, 4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury SY2 6LG Tel: 0845 833 9585 Email: enquiries@shropshiredeafandhardofhearing. org.uk Web: www.shropshiredeafandhardofhearing.org.uk

SHROPSHIRE DISABILITY NETWORK Gives a collective voice to disabled people in Shropshire.

Email: info@shropshire-disability.net Web: www.shropshire-disability.net

development of adult social care focusing on local need.

Tel: 01743 860011 • Web: www.spic.co.uk

SIGHT AND HEARING LOSS SUPPORT Support, advice and information about visual impairment. Hearing loss support volunteers provide information, advice and practical support to all users of NHS hearing aids.

Tel: 01743 342168 • Email: shls@shropshire-rcc.org.uk

SIGHT LOSS SHROPSHIRE

SHROPSHIRE FUEL BUYING SCHEME

www.sightlossshropshire.org.uk

Shropshire RCC organises the largest bulk oil buying scheme in Shropshire and have helped local people save many thousands of pounds.

Tel: 01743 342167 • Email: oil@shropshire-rcc.org.uk

SUSTAIN CONSORTIUM

SHROPSHIRE MIND Provides a diverse range of quality services across the county for people and their families acknowledged to be affected by mental or emotional distress.

Tel: 01743 368647 Email: admin@shropshiremind.org Web: www.shropshiremind.org

SHROPSHIRE PARTNERS IN CARE (SPIC) Works in partnership with local authorities, health and the voluntary sector to support continuous improvement and

STAR housing (North Shropshire) Tel: 01630 698708 Severnside Housing (Shrewsbury) Tel: 0300 300 0059 or 01743 285000 Shropshire Housing Group (South Shropshire) Tel: 0300 303 1190

VOLUNTARY AND COMMUNITY SECTOR ASSEMBLY Works in partnership with community and voluntary organisations to influence decision-making for the benefit of the voluntary sector and Shropshire as a whole.

Tel: 01743 252740 • Web: www.vcsvoice.org Email: vcsassembly@shropshire.gov.uk

C H E S WA R D I N E H A L L

RESIDENTIAL, NURSING & RESPITE CARE

FAMILY OWNED & RUN • CELEBRATING 30 YEARS AWARD WINNING KITCHENS

01630 661316 W E B : w w w. c h e s w a r d i n e h a l l . c o . u k TEL:

SEE

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THE

NEW

VIDEO ON

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WEBSITE

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

North Shropshire Care homes APPLEDALE COTTAGE RESIDENTIAL HOME Bagley Marsh, Ellesmere SY12 9BP Tel: 01939 270374

OP D

ASHGROVE RESIDENTIAL HOME Church Lane, St Martins, Oswestry SY11 3AP Tel: 01691 774101 SPIC OP D PD SI BEULAH HOUSE 5 Cemetery Road, Market Drayton TF9 3BD Tel: 01908 230100 SPIC

LDA

BOWENS FIELD 24 Bowens Field, Wem, Shrewsbury SY4 5AP Tel: 01939 236517 SPIC BRADBURY LODGE Claypit Street, Whitchurch SY13 1NT Tel: 01948 666916 SPIC Advert page 30

OP

LDA SI

OP D PD SI

OP PD LDA YA

OP D PD MH YA

GRACELANDS Ellesmere Road, Whittington, Oswestry SY11 4DJ Tel: 01691 652153 OP LDA YA HARTLANDS REST HOME 57 Salop Road, Oswestry SY11 2RJ Tel: 01691 658088 SPIC

HIGH LEA HOUSE Llanforda Rise, Oswestry SY11 1SY Tel: 01691 654090 SPIC

HINSTOCK MANOR RESIDENTIAL HOME LTD Chester Road, Hinstock, Market Drayton TF9 2TE Tel: 01952 550242 SPIC OP D PD LDA MH SI YA

COACH HOUSE, THE Church Road, Baschurch, Shrewsbury SY4 2EF Tel: 01939 260150 PD LDA YA

ELLESMERE HOUSE Church Hill, Ellesmere SY12 0HB Tel: 01691 623657 SPIC

OP D PD MH YA AD

LDA YA

CHESWARDINE HALL NURSING & RESIDENTIAL HOME Chipnall, Market Drayton TF9 2RJ Tel: 01630 661316 SPIC Advert page 44 OP PD

CREATIVE SUPPORT - BLACKFRIARS 12–14 Blackfriars, Oswestry SY11 2DU Tel: 01691 670671 SPIC

HENGOED PARK Hengoed, Oswestry SY10 7EE Tel: 01691 650454 SPIC

OP

HIGHBURY HOUSE 36 Aston Road, Wem, Shrewsbury SY4 5BA Tel: 01939 233304 SPIC PD LDA YA

BRIERY LODGE Church Lane, Baschurch, Shrewsbury SY4 2EF Tel: 01939 260150 SPIC PD LDA YA BROOK HOUSE RESIDENTIAL HOME Woodhill, Morda, Oswestry SY10 9AS Tel: 01691 654167 SPIC

HEATHERDENE RESIDENTIAL CARE HOME 3 Upper Brook Street, Heatherdene, Oswestry SY11 2TB Tel: 01691 670268 SPIC

OP D

KYNASTON FARM School Road, Ruyton Xi Towns, Shrewsbury, Shropshire SY4 1JT Tel: 01743 872250 PD LDA SI YA LANDONA HOUSE Love Lane, Wem, Shrewsbury SY4 5QP Tel: 01939 232620 SPIC

OP D

MAER LANE 4 Maer Lane, Market Drayton TF9 3AL Tel: 01630 698092 SPIC

PD LDA

MAYFIELD HOUSE Holyhead Road, Bicton, Shrewsbury SY3 8EQ Tel: 01743 4550747 SPIC

LDA

NEW BARN, THE Goldstone, Cheswardyne, Market Drayton, Shropshire TF9 2NA Tel: 01630 661583 SPIC PD LDA MH SI YA OLD VICARAGE, THE Church Lane, Baschurch, Shrewsbury SY4 2EF Tel: 01939 260150

PD LDA YA

OLD FARMHOUSE Goldcrest Drive, Sundorne, Shrewsbury SY1 4TP Tel: 01743 440318 SPIC Advert page 30

PD LDA SI

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

45

Care homes continued ROSEVILLE HOUSE New Street, Wem SY4 5AB Tel: 01939 235163 SPIC

LDA YA

TUNSTALL HALL CARE CENTRE Newcastle Road, Market Drayton TF9 4AA Tel: 01630 652774 SPIC

OP D

VIEWMOUNT 54 Alkington Road, Whitchurch SY13 1TD Advert page 30 Tel: 01948 665262 SPIC OP D PD LDA MH SI YA WESTON HOUSE RESIDENTIAL HOME Green End, Whitchurch SY13 1AJ Tel: 01948 663052 SPIC

WINDSOR ROAD 47 Windsor Road, Oswestry SY11 2UB Tel: 01691 671353 SPIC

PD LDA

WOODCROFT Croft Way, Market Drayton TF9 3UB Tel: 01630 657486 SPIC Advert inside front cover OP D WOODLAND RESIDENTIAL CARE HOME LTD Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01691 656963 SPIC

OP D

OP

WHEATLANDS, THE 77 The Wheatlands, Baschurch, Shrewsbury SY4 2DW Tel: 01939 261631 SPIC PD LDA SI YA

Care homes with nursing BEECH HOUSE NURSING HOME Wollerton, Market Drayton TF9 3NB Tel: 01630 685813

OP

CHESWARDINE HALL NURSING & RESIDENTIAL HOME Chipnall, Market Drayton TF9 2RJ Tel: 01630 661316 SPIC Advert page 44 OP PD CLOVERFIELDS Chester Road, Whitchurch SY13 4QG Tel: 01948 667889 SPIC

OP D PD SI YA

COURT, THE West Felton, Oswestry SY11 4LE Tel: 01691 610626 SPIC EDGELEY HOUSE CARE HOME Edgeley Road, Whitchurch SY13 4NH Tel: 01948 662832 SPIC

OP

OP D MH YA

ELLESMERE COMMUNITY NURSING HOME Trimply Street, Ellesmere SY12 0AE Tel: 01691 622364 SPIC OP PD SI ELMHURST NURSING HOME Armoury Lane, Prees, Whitchurch SY13 2EN Tel: 01948 841140 SPIC

OP

GADLAS HALL NURSING HOME Eastwick Lane, Dudleston Heath SY12 9DY Tel: 01691 690281 SPIC OP D PD MH SI

GREENFIELDS CARE HOME Liverpool Road, Whitchurch SY13 1SG Tel: 01948 661040 SPIC Advert inside front cover OP D LEGRAND NURSING HOME LTD Tilstock, Whitchurch SY13 3JL Tel: 01948 880406

OP D

LLYSFIELD NURSING HOME LTD Middleton Road, Oswestry SY11 2LJ Tel: 01691 657511 SPIC

OP

MEADOWBROOK CARE HOME Twmpath Lane, Gobowen, Oswestry SY10 7HD Tel: 01691 653000 SPIC

OP D PD

NEW FAIRHOLME Shrewsbury Road, Oswestry SY11 2RT Tel: 01691 653499 SPIC Advert inside front cover OP D OLD VICARAGE NURSING HOME Station Road, Gobowen, Oswestry, Shropshire SY11 3JS Tel: 01691 655254 SPIC

OP D YA

RIVER MEADOWS NURSING HOME Edgebolton, Shawbury, Shrewsbury SY4 4EL Tel: 01939 250700

OP PD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands SPIC - Member of Shropshire Partners in Care - see page 6

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Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Central Shropshire Care homes BARLEYFIELDS HOUSE 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ Tel: 01743 355746 SPIC Advert inside front cover LDA

FERNS RESIDENTIAL HOME, THE 152 Longden Road, Shrewsbury SY3 9ED Tel: 01743 368039 SPIC

BLACKHURST CARE HOME Blackhurst House, The Lawley, Longnor, Shrewsbury SY5 7QJ Tel: 01694 771318 SPIC

HALL BANK MEWS Hall Bank, Pontesbury, Shrewsbury SY5 0RF Tel: 01743 790858 SPIC PD LDA SI YA LDA

BOWBROOK HOUSE Bowbrook, Shrewsbury SY3 5BS Tel: 01743 247071 SPIC Advert page 48

OP D

HARLEY ROAD SCHEME 25, 32 & 34 Harley Road, Condover, Shewsbury SY5 7AZ Tel: 01743 872250 SPIC

OP PD LDA SI YA

BRIARFIELDS Raby Crescent, Belle Vue, Shrewsbury SY3 7JN Tel: 01743 353374 SPIC Advert inside front cover OP

HARTLANDS RESIDENTIAL HOME Whitehall Street, Shrewsbury SY2 5AD Tel: 01743 356100 SPIC

CHURCH VIEW Church View, Longnor, Shrewsbury SY5 7PP Tel: 01743 872250 SPIC OP PD LDA SI YA

HIGH RIDGES High Ridge, Main Road, Dorrington, Shrewsbury SY5 7JW SPIC Tel: 01743 872250

CLIFFDALE REST HOME Shrewsbury Road, Pontesbury, Shrewsbury SY5 0QD Tel: 01743 790261 SPIC

OP D

CONDOVER COLLEGE - 38 TORRIN DRIVE 38 Torrin Drive, Shrewsbury SY3 6AW Tel: 01743 872250 SPIC PD LDA SI CONSENSUS SUPPORT SERVICES LTD SHREWSBURY 24 Main Road, Dorrington, Shrewsbury SY5 7JR Tel: 01743 719950

LDA YA

HOLY CROSS CARE HOMES LTD 150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Tel: 01743 343138 SPIC Advert inside back cover

JUBILEE VILLA CARE HOME Upper Astley, Shrewsbury SY4 4BU Tel: 01939 210461 SPIC Advert page 48

CRESCENT, THE 1a and 1b The Crescent, Bomere Heath, Shrewsbury SY4 3PQ Tel: 01939 291841 SPIC

LYMEHURST 112 Ellesmere Road, Shrewsbury SY1 2QT Tel: 01743 351615 SPIC

ELMS HOUSE Off Belvidere Avenue, Shrewsbury SY2 5PE Tel: 01743 356127 MH YA

OP

IDEAL HOME Knowsley Drive, Gains Park, Shrewsbury SY3 5DH Tel: 01743 366701 SPIC OP D PD MH YA

KEMPSFIELD RESIDENTIAL HOME Primrose Drive, Shrewsbury SY3 7TP Tel: 01743 246033

CROWMOOR HOUSE Frith Avenue, Shrewsbury SY2 5XW Tel: 01743 235835 SPIC Advert inside front cover OP LDA

D

PD LDA SI YA

COTON HILL HOUSE Berwick Road, Shrewsbury SY1 2PG Tel: 01743 235788 SPIC Advert inside front cover OP D

PD LDA SI YA

OP

MERRINGTON GRANGE Bomere Heath, Shrewsbury SY4 3QJ Tel: 01939 291319 SPIC

OP

LDA

OP D

PD LDA SI YA

NORMANTON RETIREMENT HOME 168 Ellesmere Road, Shrewsbury SY1 2RJ Tel: 01743 271414

OP D MH

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

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47

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

01743 247 071 01952 727 203

• Nursing, residential, dementia care, respite and day care • Retirement apartments offering more independent living • Comfortable accommodation in period homes • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests

www.englishcare.co.uk

• Pleasant gardens • Home cooked food offering plenty of choice • Award winning company recognised both locally and nationally

Winner of Shropshire Care Business of the year 2011 and Carer of the year 2014

Jubilee Villa Care Home Detached residential home set in beautiful secure gardens.

Offering person centred care and support with 17 beds for older people suffering from Dementia and mental health illnesses, by fully trained staff.

Upper Astley u nr shrewsbury u Sy4 4bu

01939 210461

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Netherwood Care Home Residential and Dementia Care for Elderly People Netherwood is a well established care home located on the edge of Shifnal Village.

We have an excellent team of dedicated and experienced staff.

We pride ourselves on giving the best care possible for our residents in a homely environment.

Person Centred Care is our priority, we offer support with daily activities and encourage social interaction.

We can provide Day Care, Respite and Long Term Care for residential and dementia residents.

En Suite Bedrooms

To enquire or request a brochure please call to speak with Jane Ferriday our Manager.

Alternatively please email jane.ferriday@friendlycare.co.uk

www.friendlycare.co.uk Friendly by name, friendly by nature

48

Mature Gardens

Haughton Road, Shifnal, Shropshire TF11 8DG • Telephone: 01952 462 192

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued OAKDENE CARE PROVIDERS 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Tel: 01743 270214 SPIC

MH YA

WELWYN 72 Sundorne Road, Shrewsbury SY1 4RT Tel: 01743 872250 SPIC

PD LDA SI

PLAS NEWYDD 34 Hereford Road, Shrewsbury SY3 7RD Advert page 30 Tel: 01743 271064 SPIC OP D PD LDA SI YA

YOCKLETON GRANGE RESIDENTIAL HOME Yockleton, Shrewsbury SY5 9PQ Tel: 01743 792899

OP LDA

SABRINA HOUSE 49 Longden Road, Shrewsbury SY3 7HW Tel: 01743 358929 SPIC

YORK HOUSE Glebe Road, Bayston Hill, Shrewsbury SY3 0PZ Tel: 01743 874885 SPIC

LDA YA

OP D

SWAN HILL HOUSE RESIDENTIAL HOME 6 Swan Hill, Shrewsbury SY1 1NQ Tel: 01743 360803 SPIC

OP

Home care provider listings start on page 25.

Care homes with nursing HILLCREST MANOR NURSING HOME Reabrook, Minsterley, Shrewsbury SY5 0DL Tel: 01743 792692 SPIC ISLE COURT NURSING HOME Isle Lane, Bicton, Shrewsbury SY3 8DY Tel: 01743 851600 SPIC

OP D YA

OP D PD YA

MAESBROOK NURSING HOME Church Road, Meole Brace, Shrewsbury SY3 9HQ Tel: 01743 241474 SPIC OP D PD SI YA MOUNT HOUSE & SEVERN VIEW, THE 41–43 The Mount, Shrewsbury SY3 8PP Tel: 01743 404430 SPIC Advert page 39 OTTLEY HOUSE Corporation Lane, Coton Hill, Shrewsbury SY1 2PA Tel: 01743 404431 SPIC Advert page 39

VICARAGE NURSING HOME, THE The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 874030 SPIC

OP D

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT?

OP D PD

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK OP D PD YA

PORTLAND HOUSE NURSING HOME 25 Belvidere Road, Shrewsbury SY2 5LS Tel: 01783 270070 SPIC OP PD LDA YA RADBROOK NURSING HOME Stanhill Road, Shrewsbury SY3 6AL Tel: 01743 237800 SPIC UPLANDS AT OXON, THE Clayton Way, Bicton Heath, Shrewsbury SY3 8GA Tel: 01743 282040 SPIC Advert page 18

OP D PD YA CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 OP D PD YA

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

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49

South Shropshire Care homes ALEXANDRA HOUSE - LUDLOW Poyner Road, Ludlow SY8 1QT Tel: 01584 872412 SPIC

OP D PD SI

ARDEN GRANGE NURSING & RESIDENTIAL CARE HOME Derrington Road, Ditton Priors, Bridgnorth WV16 6SQ Tel: 01746 712286 SPIC OP D PD LDA SI YA BOWER GRANGE RESIDENTIAL CARE HOME Fenn Green, Alveley, Brignorth WV15 6JA Tel: 01299 861120 SPIC

OP D

CASTLEHAVEN RESIDENTIAL HOME 69-71 Church Street, Bishops Castle SY9 5AD Tel: 01588 630588 SPIC OP LDA YA CREATIVE SUPPORT - LODGE LANE 85 Lodge Lane, Bridgnorth WV15 5DF Tel: 01746 766832 SPIC

LDA YA

DARWIN PLACE Southfield Road, Much Wenlock TF13 6AT Tel: 01952 727162 SPIC

LDA MH

DITTON PRIORS CARE CENTRE Ashfield Road, Ditton Priors, Bridgnorth, Shropshire WV16 6TW Tel: 01746 712656 SPIC DODDINGTON LODGE Doddington, Hopton Wafers, Cleobury Mortimer DY14 0HJ Tel: 01584 890864 SPIC DOWER HOUSE, THE Henley, Ludlow SY8 3HB Tel: 01584 873456 SPIC

OP D

OP D MH SI

OP PD SI

HENDRA HOUSE RESIDENTIAL HOME 15 Sandpits Road, Ludlow SY8 1HH Tel: 01584 873041 SPIC HIGH TREES RESIDENTIAL HOME Bull Lane, Bishops Castle SY9 5DA Tel: 01588 638580 SPIC

OP

OP YA

HILTON BROOK HOUSE Hilton, Bridgnorth WV15 5PE Tel: 01746 716577 SPIC

OP D

KEVINDALE RESIDENTIAL CARE HOME Kevindale, Broome, Aston On Clun, Craven Arms SY7 0NT Tel: 01588 660323 SPIC

OP D

LADY FORESTER RESIDENTIAL & DAY CARE CENTRE Church Street, Broseley TF12 5DB Tel: 01952 884539 SPIC Advert page 48

OP PD

MEADOWVALE RESIDENTIAL HOME Monkhopton, Bridgnorth WV16 6SA Tel: 01746 714061

OP

NETHERWOOD RESIDENTIAL CARE HOME Haughton Road, Shifnal TF11 8DG Tel: 01952 462192 SPIC Advert page 48

OP

OLD RECTORY CARE HOME, THE Rectory Road, Albrighton, Wolverhampton, West Midlands WV7 3EP Tel: 01902 376910

OP

PINES RESIDENTIAL HOME, THE Colebatch, Bishops Castle SY9 5JY Tel: 01588 638687 SPIC

OP YA

FIELD HOUSE Field House Drive, off Sandford Avenue, Church Stretton, Shropshire SY6 7AA Tel: 01694 628810 SPIC Advert page 39 OP

STONE HOUSE Union Street, Bishops Castle, Shropshire SY9 5AJ Tel: 01588 638487 SPIC Advert inside front cover OP D

GLENVIEW 54 Gravel Hill, Ludlow SY8 1QS Tel: 01584 876262

LDA

SUNNYDALE 32 Shrewsbury Road, Craven Arms SY7 9PY Tel: 01588 673443 SPIC OP PD MH SI YA AD

OP D

VISION HOMES ASSOCIATION - TOLL GATE ROAD, 1A Ludlow SY8 1TQ Tel: 01584 877737 SPIC Advert page 32 PD LDA SI YA

GRANGE, THE Kerry Lane, Bishops Castle SY9 5AU Tel: 07530 027119 SPIC

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6

50

Advertisers are highlighted

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care homes continued VISION HOMES ASSOCIATION - TOLL GATE ROAD, 1B Ludlow SY8 1TQ Tel: 01584 877870 SPIC Advert page 32 PD LDA SI YA

WILLOWDENE FARM Chorley, Bridgnorth WV16 6PP Tel: 01746 718658

AD

VISION HOMES ASSOCIATION - TOLL GATE ROAD, 1C Ludlow SY8 1TQ Tel: 01584 877566 SPIC Advert page 32 PD LDA SI YA

WOOFFERTON RESIDENTIAL CARE HOME Woofferton, Ludlow SY8 4AL Tel: 01584 711207 SPIC

OP

WHEATLANDS Southfield Road, Much Wenlock TF13 6AT Tel: 01952 701337 SPIC Advert page 39

OP D

Home care provider listings start on page 25.

Care homes with nursing BRADENEY HOUSE NURSING & CARE HOME Worfield, Bridgnorth WV15 5NT Advert inside back cover Tel: 01746 716686 SPIC OP D PD LDA MH AD

INNAGE GRANGE Innage Lane, Bridgnorth WV16 4HN Tel: 01746 762112 SPIC Advert inside front cover OP D

CEDARS, THE Kingswood Road, Albrighton, Wolverhampton WV7 3JH Tel: 01902 373162 SPIC OP YA

LADY FORESTER NURSING HOME Farley Road, Much Wenlock TF13 6NB Tel: 01952 727203 SPIC Advert page 48

CHURCHILL HOUSE NURSING AND RESIDENTIAL HOME Keepside Close, Bromfield Road, Ludlow, Shropshire SY8 1EL Tel: 01584 877500 SPIC OP D PD

OLDBURY GRANGE NURSING HOME Oldbury, Bridgnorth WV16 5LW Tel: 01746 768586 SPIC

DANESFORD GRANGE CARE HOME Kidderminster Road, Bridgnorth WV15 6QD Tel: 01746 763118 SPIC Advert below

OP D

FOUR RIVERS NURSING HOME Bromfield Road, Ludlow SY8 1DW Tel: 01584 813500

OP D

HAGLEY PLACE Foldgate Lane, Ludlow SY8 1LS Tel: 01584 519832 SPIC Advert page 39

OP D PD YA

OP

OP D PD YA

PARK HOUSE NURSING HOME Kinlet, Bewdley DY12 3BB Tel: 01299 841265 SPIC

OP D

SANDFORD NURSING AND RESIDENTIAL HOME, THE Watling Street South, Church Stretton SY6 7BG Tel: 01694 723290 足足SPIC OP STRETTON HALL NURSING HOME Shrewsbury Road, All Stretton, Church Stretton SY6 6HG Tel: 01694 725320 SPIC

OP D PD YA

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD

Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care.

Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activites and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus.

Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel to contact us for further information on enquiries@danesfordgrange.co.uk

P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

SPIC - Member of Shropshire Partners in Care - see page 6

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

51

Index Home care providers A

Advertisers are in bold

D

Nurse Plus & Carer Plus UK Ltd

Abbey Care Direct Ltd

25

Abbey Lawns Domiciliary Care Office

Domiciliary Service Adelphi Care Services

25

Drayton Home Care Services Ltd 25

Affinity Homecare

25

AJ Case Management Ltd

25

G

Alexandra House Diamond Life Healthcare Ltd 25 Allcare Shropshire Ltd

25

Allenby Douglas Ltd

25

Allied Healthcare

25

Anchorage Care Group

25

B

Gadlas Hall Nursing Home

25

25

H Headway Shropshire

25

Health Care Support Services Ltd 25 Hengoed Park

25

Holcombe House

25

Home Instead Senior Care

25

Bartonia Care Ltd

25

J

Battlefield Healthcare Ltd

25

JK Caring For You

Bethphage

25

Bluebird Care (Shropshire)

25

L

Bridgnorth Home Care Co-Operative

La Petite Concierge Ltd

27

25

Lady Forester Centre

27

Brown Clee Domiciliary Care Agency

Leabrook Lodge Ltd

27

25

Longbow House

27

Louise House

27

C Care at Home (Shropshire) Ltd

25

Care of Excellence Ltd

25

C.L.C.A Company Ltd

25

27

M MacIntyre Care Shrops Herefs and Powys Supported Living 27

O Oswestry Care Ltd

Paradigm Health & Social Care Ltd 27 Precision Care Services 27 Prestige Nursing Ltd 27

Q Quality Home Care Ltd

Radfield Home Care Ltd Radis Community Care

Salopian Care 27 Short Notice Care Services 27 Sovereign Domiciliary Care Services 27 START 27 Surecare Shropshire Ltd 27

T Tailored Care Ltd TLC Care at Home Domiciliary Care Agency

Meadow Brook

27

25

Community Living

25

N

Crossroads Care Cheshire West Wirral Shropshire

Nightingales Shropshire Ltd

27

Y

25

North Shropshire Homecare

27

York House

Veraty Care Solutions Ltd Village Care Agency

Care homes / care homes with nursing

Appledale Cottage Residential Home 45 Arden Grange Nursing & Residential Care Home 50

52

27 27

V

Caring Angels Home Care - Head Office

50

27 27

S

27

Alexandra House - Ludlow

27

R

Maesbrook Nursing Home

Ashgrove Residential Home

27

P

CareKind 25

A

27

27 27

27

Advertisers are in bold

45

B

Blackhurst Care Home

47

Bowbrook House

47

Bowens Field

45

Barleyfields House

47

Beech House Nursing Home

46

Bower Grange Residential Care Home 50

Beulah House

45

Bradbury Lodge

45

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index

continued

Care homes / care homes with nursing Bradeney House Nursing & Care Home

51

Briarfields

47

Briery Lodge

45

Brook House Residential Home 45

C Castlehaven Residential Home 50 Cedars, The

51

Cheswardine Hall Nursing & Residential Home 45 & 46 Churchill House Nursing and Residential Home 51 Church View

47

Cliffdale Rest Home

47

Cloverfields

46

Coach House, The

45

Condover College - 38 Torrin Drive

47

Consensus Support Services Ltd - Shrewsbury 47 Coton Hill House

47

Court, The

46

Creative Support - Blackfriars

45

Creative Support - Lodge Lane

50

Crescent, The

47

Crowmoor House

47

D Danesford Grange Care Home 51 Darwin Place

50

Ditton Priors Care Centre

50

Doddington Lodge

50

Dower House, The

50

E Edgeley House Care Home

46

Ellesmere Community Nursing Home 46

Advertisers are in bold

F

Kynaston Farm

Ferns Residential Home, The

47

Field House

50

Four Rivers Nursing Home

51

G Gadlas Hall Nursing Home

46

Glenview

50

Gracelands

45

Grange, The

50

Greenfields Care Home

46

H Hagley Place

51

Hall Bank Mews

47

Harley Road Scheme

47

Hartlands Residential Home

47

Hartlands Rest Home

45

Heatherdene Residential Care Home

45

Hendra House Residential Home 50 Hengoed Park

45

High Lea House

45

High Ridges

47

High Trees Residential Home

50

Highbury House

45

Hillcrest Manor Nursing Home 49 Hilton Brook House

50

Hinstock Manor Residential Home Ltd

45

Holy Cross Care Homes Ltd

47

I Ideal Home

47

Innage Grange

51

Isle Court Nursing Home

49

J Jubilee Villa Care Home

47

Ellesmere House

45

K

Elmhurst Nursing Home

46

Kempsfield Residential Home

Elms House

47

Kevindale Residential Care Home 50

47

45

L Lady Forester Nursing Home Lady Forester Residential & Day Care Centre Landona House Legrand Nursing Home Ltd Llysfield Nursing Home Ltd Lymehurst

51 50 45 46 46 47

M Maer Lane 45 Maesbrook Nursing Home 49 Mayfield House 45 Meadowbrook Care Home 46 Meadowvale Residential Home 50 Merrington Grange 47 Mount House & Severn View, The 49

N Netherwood Residential Care Home New Barn, The New Fairholme Normanton Retirement Home

50 45 46 47

O Oakdene Care Providers 49 Oldbury Grange Nursing Home 51 Old Farmhouse 45 Old Rectory Care Home, The 50 Old Vicarage Nursing Home 46 Old Vicarage, The 45 Ottley House 49

P Park House Nursing Home Pines Residential Home, The Plas Newydd Portland House Nursing Home

51 50 49 49

R Radbrook Nursing Home

49

Visit www.carechoices.co.uk for further assistance with your search for care

53

Index Care homes / care homes with nursing continued River Meadows Nursing Home 46 Roseville House

46

S Sabrina House

49

Sandford Nursing and Residential Home, The 51

U

Weston House Residential Home 46

Uplands at Oxon, The

51

Wheatlands, The

46

Willowdene Farm

51

Windsor Road

46

Woodcroft

46

49

Viewmount

46

Vision Homes Association - Toll gate Road, 1A

50

Woodland Residential Care Home Ltd

46

51

Woofferton Residential Care Home

51

51

Y

Stretton Hall Nursing Home

51

Sunnydale

50

Vision Homes Association - Toll gate Road, 1B

49

Vision Homes Association - Toll gate Road, 1C

W

Tunstall Hall Care Centre

Wheatlands

Vicarage Nursing Home, The

50

T

49

V

Stone House

Swan Hill House Residential Home

Advertisers are in bold

46

Welwyn

49

39

Friendly Care

48

Helping Hands

22

Lewis Wealth Management

37

Marches Care Ltd

18

New Dawn Care Agency

26

Yockleton Grange Residential Home

49

Other advertisers Barchester Healthcare

Bradeney Mews Developments Ltd

Inside back cover Bridge House Day Care

24

Care Choices website Care Select

7 & 48 38 & 49

Caring Angels Home Care

24

Coverage Care Services Ltd

Inside front cover English Care

48

Rotherwood Group

Outside back cover Shropshire Partners in Care Vision Homes Association Wiltshire Farm Foods

6 32 9

Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Ltd.

Publisher: Robert Chamberlain.

ISBN 978-1-910362-66-2

Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder.

Ref. No: 4001/Shropshire6/1015. Reproduction of any part of this publication in any form without the written permission of Care Choices Ltd is prohibited. This publication is available free of charge from Shropshire Council.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss.

Editor: Angharad Jenkins.

Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh.

National Sales Manager: Paul Leahy.

Director of Creative Operations: Lisa Werthmann.

Studio Manager: Jamie Harvey.

Designer: Holly Cornell.

Creative Artworkers: Gemma Barker, Kathryn Regan.

Some of the information in this Support Finder has been adapted by Shropshire Council from the NHS Choices website. www.nhs.uk

54

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Bradeney House & Holy Cross Elderly care in a family setting

www

Bradeney House Nursing & Care Home Worfield, Bridgnorth, Shropshire, WV15 5NT Email: enquiries@bradeney-house.co.uk www.bradeney-house.co.uk

Our aim is to create a homely atmosphere where family and friends are always welcome.

A place where residents can enjoy their independence safe in the knowledge that care is always at hand.

Bradeney House has been beautifully refurbished and tastefully extended in recent years and is set in seven acres of gardens in the rural landscape of Worfield Village, just outside Bridgnorth.

• New Dementia Unit staffed with specialist Dementia Nurses • Superb new rooms with kitchenettes, telephone and computer access • Unique location - peaceful, safe and private but still close to main centres • Registered with The Care Quality Commission • Residential, EMI, and full nursing care • Choice of single en-suite or companion rooms • 24 hour individual care and domestic services provided by skilled, dedicated staff • Regular programme of activities and social events • Bradeney House is on the Pet Friendly Care Home Register with The Cinnamon Trust

We will always be pleased to show you around. To arrange a viewing please contact Jane Welsman-Jones on 01746 716686 www

Holy Cross Care Home

150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Email: enquiries@holy-cross.co.uk www.holy-cross.co.uk Our aim at Holy Cross Care Home is to create a homely atmosphere where family and friends are always welcome.

Situated just half a mile from the centre of the historic town of Shrewsbury, our residents can enjoy their independence safe in the knowledge that dedicated care is always at hand, 24 hours a day.

• Registered with The Care Quality Commission • Choice of single en-suite, single or companion rooms • 24 hour individual care and domestic services provided by skilled, dedicated staff • Regular programme of activities and social events • Our home provdes services in the following categories: Care home providing personal care | Care home providing dementia care | Care home providing support for people with mental health conditions

We will always be pleased to show you around. To arrange a viewing please contact Jane Welsman-Jones on 01743 343138

ST GEORGES PARK NURSING HOME, TELFORD We offer a complete range of care services, for those requiring residential care and companionship, to full nursing care and specialist dementia support.

Meticulously Refurbished

|

Specially Designed Sensory Rooms

A Vast Menu Of Delicious Meals

|

|

Sensory Garden

|

Wellness Centre

A Full Activity & Entertainment Program

|

|

Dementia Care

Onsite Cinema

A PERSON CENTERED APPROACH IS THE ROOT OF OUR SUCCESS

Compassion – Caring – Politeness – Kindness – Respect

ST GEORGES PARK, SCHOOL STREET, ST GEORGES, TELFORD, TF2 9LL ROTHERWOOD-HEALTHCARE.CO.UK/ST-GEORGES-PARK

01952 616 300

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Sky TV

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Nursing