Peterborough Care and Support Services Directory 2017/18

Peterborough

Care and Support Services Directory 2017/18

Peterborough Cathedral

The comprehensive guide to choosing and paying for care

In association with

www.carechoices.co.uk

www.peterborough.gov.uk

Delivering specialist in Peterborough elderly

care

Our homes are located in close proximity of each other and a very short distance away from Peterborough’s Central Park. Each Home has dedicated staff supported by an environment that includes the following •

DEDICATED CtraARineEd Committed well staff with local knowledge!

Total Quality Management (as recognised by ISO 9001 Award) NAPA (National Activity Providers Association) members Respite Care/Post–operative Care Residential Care, Nursing Care Dementia Care, Continuing Health Care Including op

OPEN DOOR POLICY

en viewings and visiting!

•

For further information about our homes or facilities

please contact either care home directly or alternatively contact our head office.

Broadleigh Care Home 213 Broadway Peterborough PE1 4DS Tel: 01733 561475

Lavender House Care Home 205 Broadway Peterborough PE1 4DS Tel: 01733 564979

Park Vista Care Home 15 Park Crescent Peterborough PE1 4DX Tel: 01733 555110

The Maltings Care Home Aldermans Drive Peterborough PE3 6AR Tel: 01733 897733

Peterborough Care, 236 Eastfield Road, Peterborough PE1 4BD Tel: 01733 562328 • www.peterboroughcare.com • email: info@peterboroughcare.com

Contents

Areas covered by this Directory

4

Keeping healthy

27

Welcome from Peterborough City Council

4

Support for carers

30

Where do I start?

5

Essential information

33

Assessment and support

11

What support is available?

13

Housing options and care homes

18

Paying for your care

22

Monitoring the quality of our services

25

Keeping people safe

26

Listings: Care and support providers

50

Care homes

53

Care homes with nursing

55

Index 56

Peterborough City Council’s distribution of this publication does not constitute its support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Peterborough City Council nor Care Choices can be held responsible for any errors or omissions.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk.

For those requiring the information in spoken word, there is also a Browsealoud option.

To obtain extra copies of this Directory, free of charge, call Customer Services at Peterborough City Council on 01733 747474.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Areas covered by this Directory

Diwali - The Gu

ildhall

LINCOLNSHIRE

Deeping Gate

re Fountains

Cathedral Squa

Newborough Barnack

Thorney

NORTHAMPTONSHIRE Wittering

PETERBOROUGH

City Centre

Hampton

CAMBRIDGESHIRE

Museum

Welcome from Peterborough City Council Welcome to the fourth edition of Peterborough City Council’s Care and Support Services Directory. This 2017/18 edition will provide you with information on health and social care and support across the city.

We want people in Peterborough to maintain their independence for as long as possible and enjoy the best possible quality of life. Fundamental to enabling you to make the right decisions about care and support will be high-quality information and advice.

This Directory is one way of providing information.

You can also look at the Peterborough City Council

website on www.peterborough.gov.uk or our webbased Care Directory at www.peterboroughcaredirectory.org.uk You can also telephone our dedicated Customer Services Team on 01733 747474 in working hours, and out of hours you can contact the Emergency Duty Team on 01733 234724.

We are working closely with our health colleagues and neighbouring councils to join up health and social care services to give the best communitybased care when it is needed.

We know that making decisions about social care can be daunting, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Comments, compliments and complaints If you have a comment, compliment or complaint about care and support services, you can provide feedback by: • telling any member of staff you feel comfortable with; • calling the Customer Services Team on 01733 747474; • calling the Complaints Manager on 01733 296331; • writing to us at The Central Complaints Office, Customer Services Centre, Bayard Place, Broadway, Peterborough PE1 1FZ; or • emailing us at ASCcomplaints@peterborough.gov.uk

If you are not satisfied with the final reply from Peterborough City Council, you can contact the Local Government Ombudsman: The Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself. You can also contact the Care Quality Commission; contact details are on page 25.

Where do I start?

Information and advice You can find social care information on Peterborough City Council’s website at www.peterborough.gov.uk which includes over 40 social care factsheets, and on the online Peterborough Care Directory at

www.peterboroughcaredirectory.org.uk This Care and Support Directory is also available online at www.carechoices.co.uk

Making contact If you are unable to find what you are looking for online, you can contact the Customer Services Team.

The trained staff know about the services available and can offer advice on who else may be able to help. You can contact them on 01733 747474.

If you think you need help with your mental health, you should contact your GP in the first instance.

They may refer you to the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). See page 28 for more information about mental health services and contact details.

The aim is to maximise your independence and ensure you receive the support you need. You can receive pieces of equipment (called ‘Assistive Technology’) or short-term support (called ‘Reablement’) without the need to go through a social care assessment or eligibility check. You can find out more about reablement on page 11. There is no charge for this service.

What happens next?

When you contact the Customer Services Team you will be asked for some basic details. You could be offered information and advice, short-term support to remain independent, or a social care assessment.

Visit www.carechoices.co.uk for further assistance with your search for care

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Assistive Technology and adaptations There are many Assistive Technology (AT) products that can support you within your own home, enabling you to carry out day-to-day tasks and preventing your needs from increasing. AT is described as ‘any device or system that allows an individual to perform a task that they would otherwise be unable to do, or increases the ease and safety with which the task can be performed’ (Royal Commission on Long Term Care, 1999). This includes equipment and devices to help people who have problems with: • speaking; • hearing; • eyesight; • moving around; • getting out and about; • memory; • cognition (thought processes and understanding); • daily living activities, such as dressing and preparing meals; and • socialising.

AT covers a wide variety of equipment and devices, both simple and complex, that can promote your independence and enable you to live at home for longer. These range from calendar clocks, medication prompts and pill dispensers to high-tech solutions.

High-tech solutions might include telecare sensors (which are linked to a community alarm service to support personal and home safety), bed and chair occupancy sensors, property exit sensors, flood detectors and satellite navigation systems to help find someone who has gone missing.

AT services can support a person to access widely available technology, including smart technology, i.e. remote heating controls, online shopping and phone apps such as Skype and Facetime to help keep in touch with families and friends.

AT is particularly useful for individuals with cognitive impairment, dementia and learning disabilities. It also supports family carers.

More information on AT can be found at www.peterborough.gov.uk by searching ‘Assistive Technology’.

Avoiding falls Improving safety in the home can help prevent you from having falls and injuring yourself, whilst allowing you to continue to live independently.

Falls, slips and trips can lead to broken hips or wrists and other injuries, and are a leading cause of disability among the older population. Falls in the home can result in ill health, lengthy hospital stays, residential care or loss of independence, and can greatly affect your quality of life.

Various aspects of the home environment can be improved to reduce the risk of having a fall. Family, friends, neighbours and carers can help make things safer for you while allowing you to stay independent and self-sufficient.

Tips on avoiding falls: • make sure that the hallway and stairs have

6

working lights – maybe replace the bulbs with low energy bulbs and keep the lights on overnight; • wear slippers with an appropriate heel so that they stay firmly on the feet; • do regular gentle exercise to help reduce the risk and fear of falling. Exercise such as Tai Chi is particularly helpful for improving balance; • install grab rails around the home or at the entrance to the home; • fasten down any loose bits of carpet or lino; • either remove rugs or fasten down the edges; • review medication with your GP or pharmacist; • look after your feet and ask for a referral to a podiatrist if you are worried about your feet; and • speak to an occupational therapist for further advice.

For assistance with finding care and support, call Care Choices on 0800 389 2077

Making life easier at home In the living room

Plug with handle

Easi-reach

YB NOR

Chair raisers

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN/OUT OF CHAIRS

• Block of foam in chair base • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

• Buy an electric riser chair

OPENING/CLOSING WINDOWS

• Move furniture out of the way • Install/purchase a fan • Buy a tool to open/close windows

• I nstall environmental controls or air-conditioning • Install new windows

CONTROLLING THE HEATING

• Change the switches for ease of use • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

KEEPING WARM

• Use a trolley to transport the fuel for your fire • Replace the fire with a heater • Apply for a winter fuel payment

• Insulate your house • Swap to a cheaper heating system • Change to a simpler heating system

TURNING LIGHTS ON/OFF

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

HEARING THE TV

• Use subtitles • Purchase wireless headphones

•R equest an assessment for a hearing aid • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care

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Making life easier at home continued In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Bed raisers

WHAT IS DIFFICULT?

Pill dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED

• Learn new ways of moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Buy an electric adjustable bed • Install a hospital bed • Use a hoist

SITTING UP IN BED, TURNING OR ROLLING OVER

• Change to less heavy bedding • Learn new ways of moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN BED

• Buy a heavier duvet • Buy thermal clothing

• Buy an electric blanket (make sure it’s tested regularly)

GETTING DRESSED

• Learn new ways of dressing • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

• Consider home support

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

TAKING YOUR TABLETS

•A sk for an easy-open bottle • K eep a note of when you take a tablet •G et a pill dispenser

• Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

• Buy a clock with large numbers

• Buy a clock that ‘speaks’

 Call the Customer Services Team on 01733 747474.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Making life easier at home continued In the kitchen

Teapot tipper

Large handled cutlery 5

Pan handle holder

Liquid level indicator

Chopping board with spikes

Perching stool

WHAT IS DIFFICULT?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING INTO CUPBOARDS

• Rearrange your cupboards/surfaces • Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the doors • Lower or raise the cupboards

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING FOOD

• Sit at a table • Consider kitchen gadgets including: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Raise/lower work surface • Make space under worktop for your knees when sitting

MOVING AROUND KITCHEN

• Re-organise the furniture

• Review mobility equipment • Adapt the kitchen

EATING AND DRINKING

• Use large handled cutlery • Use a non-slip mat • Use a lightweight cup/mug • Use a cup with two handles • Contact n (see below) for an assessment

• Buy a trolley

LAUNDRY/IRONING

• Install a wall-fixed ironing board

• Raise/lower washing machine

• Consider home support for meal times

 Call the Customer Services Team on 01733 747474.

Visit www.carechoices.co.uk for further assistance with your search for care

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Making life easier at home continued In the bathroom

Grab rail

Shower board 5

Toilet seat and support frame

Tap turners

Long-handled sponges

WHAT IS DIFFICULT?

Raised toilet seat

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Buy a long-handled sponge • Purchase a flannel strap • Contact n (see below) for an assessment

• Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

HAVING A BATH

• Purchase a non-slip mat • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install a bath lift • Use a hoist • Replace the bath with a shower • Convert to a wet room • Consider home support

DRYING YOURSELF

• Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

USING THE TOILET

• Install a raised toilet seat • Use a combined toilet seat and support frame • Install a flush lever extension • Contact n (see below) for an assessment

• Review mobility equipment • Consider home support

CLEANING TEETH

• Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER

• Have a strip wash • Use non-slip mats • Purchase a half-step • Contact n (see below) for an assessment

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

 Call the Customer Services Team on 01733 747474.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Reablement Reablement gives people over the age of 18 the opportunity, motivation and confidence to relearn or regain some of the skills they may have lost as a consequence of poor health, disability, impairment or accident. It may also enable you to learn new skills that can help develop and maintain your independence.

around, including getting up from a chair, getting in and out of bed and using the toilet.

Access to reablement services is through a discussion with a social care professional. Trained reablement staff will work with you to ensure that you are supported in your own home and that you set The reablement service provides intensive support for yourself achievable goals. These will be based on a maximum of six weeks. As well as the satisfaction you what is reasonable for you to expect to be able to do may gain from being able to do more things for yourself, for yourself at the end of the reablement service. The input from the reablement service is likely to reduce goals will be recorded as part of your Goal/Support your need for longer-term care and support. Often, no Plan and will be kept in your home so that you, your ongoing care is required after the period of reablement. unpaid carers and reablement staff can monitor your achievements and identify new goals to work Reablement can help with: towards. The emphasis for the service will always be • personal care tasks such as washing and dressing; to encourage you to do things for yourself.

• domestic skills, such as food and drink preparation; and • encouraging you to be confident when moving

If you still have ongoing care and support needs following the period of reablement, you may be eligible for care and support.

Assessment and support Social care assessments and eligibility for support If, following discussion with staff, it is felt that you need a social care assessment, this will be arranged.

The Government has set a national eligibility threshold, which is the same across England. This consists of three criteria, all of which must be met for a person’s needs to be eligible. The eligibility threshold is based on finding out: • whether your needs are due to a physical or mental impairment or illness;

After the assessment, we will determine whether you are eligible for care and support and will explain any decision to you.

If you are eligible for support If you are eligible for social care support, we will complete a financial assessment to understand whether you will need to pay some or all of the cost of the support. This will depend on your income and >> any savings and capital you may have.

• to what extent your needs affect your ability to achieve two or more outcomes, such as being able to wash, dress yourself, or make use of your home safely; and • whether, and to what extent, this impacts on your wellbeing.

As part of the assessment, we will talk with you about what is important to you, and whether your wellbeing is affected.

Visit www.carechoices.co.uk for further assistance with your search for care

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Social care assessments and eligibility for support continued >> If you are not eligible If you are not eligible for support from us, we will offer free advice and information and put you in touch with other organisations and services in your community that may be able to help you.

This may include some of our in-house services, such as reablement or occupational therapy. Many people find that seeking advice from us is helpful in finding their own solutions because it provides an

opportunity to discuss their situation with a social care professional.

If your needs change If your needs change, you can always ask us for a reassessment. Simply call the Customer Services Team on 01733 747474 or email adultsocialcare@peterborough.gcsx.gov.uk

Carers’ eligibility Following the implementation of the Care Act, carers now have the same rights to an assessment as the person they care for. The aim is to find out what impact caring responsibilities have on the carer’s wellbeing and identify ways in which they can be supported to provide, and continue to provide, care.

A carer may have eligible needs if they meet the following criteria: • their needs arise as a consequence of providing necessary care for an adult; And, as a result: • their health is, or is at risk of, deteriorating;

• they are unable to achieve specified outcomes; or • there is or is likely to be a significant impact on their wellbeing.

If, following an assessment, a carer is eligible for services, a social care professional will contact them to discuss the impact of the caring role on their wellbeing and will help the carer to develop a support plan to meet their needs and identified outcomes.

For more detailed information, visit www.gov.uk and search ‘Care Act factsheets’. For more information on support for carers, go to page 30.

Advocacy As part of the assessment process, the council may have a duty to offer you support from an independent advocate. This person cannot be involved in your care and support in a paid capacity and must be appropriately trained and supported to fulfil this role. Advocacy services help you to say what you want and to get the services you need. They will work to empower you to have a voice and to make choices by providing support, information and representation as required.

Advocacy support can be provided by a wide range of people including friends, family or someone working for a charity or community group. Sometimes people prefer to have someone they know to support them, sometimes people choose to receive support from a professional, independent advocate.

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In Peterborough, all commissioned statutory and nonstatutory advocacy services are delivered by a new partnership of specialist advocacy organisations and co-ordinated through one central team. The service is called Total Voice and brings together advocates from VoiceAbility, Cambridgeshire Deaf Association and National Youth Advocacy Service (NYAS).

How to contact Total Voice Referral helpline: 0300 222 5704 Email: tvcp@voiceability.org Web: www.totalvoicecp.org Address: Total Voice Cambridgeshire and Peterborough, C/O VoiceAbility, The Old Granary Westwick, Cambridgeshire CB24 3AR >>

For assistance with finding care and support, call Care Choices on 0800 389 2077

Advocacy continued >> Children and young people who are looked after or who have a disability and are classified as children in need can contact an NYAS adviser directly by calling 0808 808 1001 or emailing help@nyas.net

What support is available?

Independent home care providers To enable you to live in your own home for as long as possible, a range of home care services is available. These cover day-to-day tasks such as cleaning, shopping and food preparation/cooking, through to personal care that helps with dressing, bathing, toileting and prompting the taking of medication. Carers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks.

Daily care support Carers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help you require, their visits can be just half an hour or up to several hours. Generally, visits are available from 7.00am until 10.00pm. Some people will need multiple visits per day. Night services can also be provided. The hourly rate for these types of service depends on the services you require, the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate.

Live-in care 24-hour live-in care can accommodate you if you

have a very high dependency on a permanent basis.

It can also provide respite breaks for regular carers and short-term support following hospital discharge.

In some cases, it’s preferable and more economical to have a care worker actually living in your home.

This can be for a short period, for example a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical disabilities or mental health conditions who require long-term ongoing care.

All home care providers are regulated and inspected by the Care Quality Commission which publishes inspection reports on its website www.cqc.org.uk and awards quality ratings. See page 25 for more details about the Care Quality Commission.

Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges.

If you are self-funding, you should also request a draft contract between you and the care provider. For more information call the Customer Services Team on 01733 747474.

Personal assistants A personal assistant (PA) is someone who enables you to maintain your independence by providing support. The PA can be employed by you or be selfemployed. There is a register of PAs in Peterborough which can be found by searching ‘Personal Assistant’ on www.peterboroughcaredirectory.org.uk

All PAs on the register have been thoroughly checked by Peterborough Council for Voluntary Services before they are placed on the register.

The register includes details about the support the approved PAs can provide and their direct contact details.

Visit www.carechoices.co.uk for further assistance with your search for care

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Protection for people who lack capacity Your liberty can only be taken away from you in very specific situations. The Mental Capacity Act calls this a deprivation of liberty. It should only be used if it is the least restrictive way of keeping you safe or making sure you have the right medical treatment.

Being deprived of liberty means that you are not free to go anywhere without permission or close supervision, and you are usually under continuous control and supervision. This is against the law unless it is done under the rules set out in the Mental Capacity Act.

This may happen if you need to go into a care home or hospital to get care or treatment, but you don’t have the capacity to make decisions about this yourself.

If you are living at home, you can also be deprived of your liberty lawfully if the Court of Protection makes an order allowing it. The Court of Protection makes decisions and appoints deputies to act on your behalf if you are unable to make decisions about your personal health, finance or welfare.

The Publisher of this Directory, Care Choices, also produces Care and Support Services Directories for Cambridgeshire, Lincolnshire and Northamptonshire.

For free copies, call Cambridgeshire – Customer Services on 0345 045 5202 Lincolnshire – Customer Service Centre on 01522 782155 Northamptonshire – Customer Service Centre on 0300 126 1000

w w w. c a r e c h o i c e s. c o. u k

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK 14

For assistance with finding care and support, call Care Choices on 0800 389 2077

Home care agency checklist

© 2017 Care Choices Ltd

Agency 1

Fees per week £ £ £

Agency 2 Agency 3

Quality rating*

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency

Accommodating your needs

How long has the agency been operating?

Can the agency accommodate your needs if they increase? Ask about the process for this.

How long are staff allocated per visit?

Can you contact the agency in an emergency or outside office hours?

Does the agency have experience with your specific needs?

Staff Are you likely to be visited by different staff each day?

Are all staff checked with the Disclosure and Barring Service?

Will you be notified in advance if your care worker is on holiday or sick?

Are staff matched to you specifically, based on your needs and preferences?

Can you meet your care worker(s) before they start?

Does the agency have both male and female staff?

Does the agency have a training scheme in place?

Are all staff trained to a certain level?

Are staff able to help with administering medication if required?

Is there a way for staff to communicate with each other about the support they provide when they visit you? How?

Regulation Can you see the agency’s contract terms?

Can you lodge a complaint easily?

Are complaints dealt with quickly?

Will your support plan be reviewed at regular intervals?

Can you see a copy of the agency’s CQC registration certificate and quality rating?

Notes

*See page 25.

Visit www.carechoices.co.uk for further assistance with your search for care

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Dementia If someone you know has been feeling confused, agitated or forgetful, it may be a good idea for them to visit their GP. You might want to consider accompanying them to the appointment.

Each person will experience dementia in their own individual way, but there will usually be a decline in memory, reasoning and communication skills, confusion and a gradual loss of the skills needed to carry out daily activities.

The Centre provides a range of support groups and activities for people with dementia and their carers and families, including walking groups, gardening clubs, and arts and crafts groups. Additionally, there are groups specifically for black and minority ethnic communities and people with dementia who are under 65.

For more information about the Centre, or to speak to someone about dementia, please contact Alzheimer’s Society on 01733 893853.

Peterborough’s Dementia Resource Centre offers residents a one-stop shop for dementia care and support. It is delivered by Alzheimer’s Society on behalf of Peterborough City Council and also includes the NHS Memory Clinic, which is where people are tested for dementia. The Centre can be found at 441 Lincoln Road, Peterborough PE1 2PE. Residents can access the service without an appointment to learn more about memory issues and dementia. The Centre is open six days a week, including some evenings. The team based there offers advice, information and support in the lead up to being assessed by the Memory Clinic. It also provides ongoing support to the person with dementia and their carers/families after diagnosis.

Supported Employment Supported Employment teams provide flexible programmes to support people who want to work but are facing barriers due to a disability. They work closely with employers in a broad range of vocations to secure jobs, work experience and voluntary placements in local businesses. These include retail, production, office

work, cleaning services and catering.

There are also work opportunities in mini enterprises providing services to businesses in catering, grounds maintenance and car washing. Please call 01733 797710 for more information.

SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start?

• • • •

find care providers quickly and easily • search by location and care need information on care quality • links to inspection reports additional care provider information, photos and direct website links brochure requests

www.carechoices.co.uk

Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Young people and transition to adulthood When a young person with disabilities or a young carer approaches their 18th birthday, they may ask for an assessment. A parent or carer may also ask for an assessment as the child they are caring for approaches 18.

If the young person has a learning, sensory impairment and/or a physical disability and has an Education, Health and Care Plan or a Statement of Special Educational Needs, the assessment will be undertaken by the 0 to 25 Disability Service. The service works in partnership with a range of local services to provide information, advice and care plan support to help disabled young people develop a transitions pathway and prepare for life as they become an adult.

More information can be found on the Local Offer at www.peterborough.gov.uk/residents/specialeducational-needs/local-offer Resource for those supporting children with additional needs My Family, Our Needs is an online resource providing impartial information for parents, carers and practitioners supporting children from birth to 25 years with additional needs. As well as guidance, policy and signposting, there is a lifestyle section for parents covering topics such as health and wellbeing, work, family and relationships. Visit: www.myfamilyourneeds.co.uk

The Voluntary and Community Sector in Peterborough If you think about everything you need to live an active and independent life, whether this is education, social welfare and care, health, environment, policing, local sports clubs, transport, housing, retail, advice work, employment, faith, arts, playgroups, law and advocacy, social and interest activities to name but a few; you will find a Peterborough not-for-profit organisation that provides work in this area.

Peterborough has a strong, thriving voluntary and community sector. Groups range in size from very small, just three or four people supporting each other,

through to large national charities having a base in the city. The diversity of the sector enables us to support thousands of people with their everyday lives.

Supporting this vast network of groups and organisations are paid staff and an army of volunteers.

At the heart of the Peterborough Voluntary and Community Sector are volunteers. There are lots of reasons why people choose to volunteer, including: • to meet people; • to give something back; • to learn new skills or keep existing skills going; • to build confidence; and • to help with the search for employment, which is one of the biggest areas of volunteering today.

If you are interested in receiving support or advice on volunteering or setting up a support group, please contact Peterborough Council for Voluntary Services (PCVS) on 01733 311016 or email pcvs@pcvs.co.uk PCVS can also provide information and advice on the wide range of voluntary support organisations and networks that operate across the city.

Visit www.carechoices.co.uk for further assistance with your search for care

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The Peterborough Wellbeing Service The Peterborough Wellbeing Service is run by PCVS. They can point people in the right direction of a range of services and supplies for people who: • have experienced a bereavement; • have had a brain injury or stroke;

• befriending and social interaction; • improving safety, security and access to your home; • managing finances; and • cleaning and gardening.

• have physical disabilities; • are carers; • have poor hearing and/or eyesight; or

Some services are available for free, but some may be charged for. For more information, call 01733 342683.

• have mental health issues.

Services may include: • short-term support if someone is unwell; • support after leaving hospital; • replacement radiators, energy advice; • handyperson support; • nutrition and exercise classes; • volunteer opportunities;

Housing options and care homes Housing Needs Service Peterborough City Council delivers a range of services to assist people in need of alternative accommodation, threatened with homelessness, or seeking advice on their current accommodation.

an appointment to see a Housing Needs Officer. If you do not have access to a telephone, you can visit the Customer Service Centre where telephones are available for public use.

The Housing Needs Service delivers a range of advice and assistance to those with accommodation needs.

Whether you’re a Housing Association tenant, rent privately, own a property or have no fixed address, the service offers free and confidential advice on various housing-related subjects. You can access the services quickly by calling 01733 864064.

The Housing Needs Service is based in Bayard Place and has officers available on the ground floor of the Customer Services Centre. You can contact the service on 01733 864064 and, if necessary, you will be given

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Major adaptations If you require major adaptations to your home, for example fitting a new bath or shower, this is likely to involve the advice of Occupational Therapists. You may also want to apply for a means-tested Disabled Facilities Grant, which could help with some or all of the costs.

If the Occupational Therapist thinks you may qualify for a grant, a referral will be made to your local Home Improvement Agency. Please contact the Care and Repair Home Improvement Agency (part of Housing Services) for further details on 01733 863895.

Handyperson Scheme Care and Repair’s handyperson scheme supports vulnerable people who live alone to continue to live independently at home, by providing low level support with small jobs. Work is limited to four hours per visit and a maximum of eight hours per three-

month period. Work will generally be completed within 14 days. The labour is free but you will need to provide or pay for materials yourself.

To find out more telephone 01733 863860.

Extra Care housing Extra Care housing is specially-designed accommodation for older people who are becoming frail or who have dementia and are less able to do things themselves. It offers individual flats with your own front door, with care and support available in the building. If you are over 55 and need some care or support to live independently, Extra Care housing could be for you.

Extra Care schemes in Peterborough Friary Court Extra Care Scheme, Friary Court, Burton Street, Peterborough PE1 5AE Tel: 01733 894684 The Pavilions, 50 Alma Road, Peterborough PE1 3FG Tel: 01733 562164 Bishopsfield, Mountsteven Avenue, Walton, Peterborough PE4 6WD Tel: 0370 192 4000 (Head office) St Edmunds Court, St Edmunds Walk, Hampton Centre, Peterborough PE7 8NA Tel: 0370 192 4000 (Head office) The Spinney, 1 Neath Court, Eye, Peterborough PE6 7UB Tel: 01733 223950 Kingfisher Court, Thistle Drive, Stanground, Peterborough PE1 8NZ Tel: 01733 385141 The Maples, Goldhay Way, Orton Goldhay, Peterborough PE2 5JH Tel: 01332 296200 Lapwing Apartments, Matley, Orton Brimbles PE2 5YR (Due to open summer 2017) Tel: 01733 385000 (Head office)

Visit www.carechoices.co.uk for further assistance with your search for care

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Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on its findings. These inspection reports, along with quality ratings, are available from the service or from the CQC website at www.cqc.org.uk There are two types of residential home: Care homes (personal care only) If you need someone to look after you 24-hours a day, but don’t need nursing care, a care home offering only personal care may be the best option.

Personal care includes bathing, feeding, dressing and help with moving.

nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. If you are eligible, the cost of the nursing care part of your fees is paid by the NHS to the home directly. See page 24 for more information about the NHS Nursing Care Contribution.

Care homes with nursing Care homes with nursing provide the same personal care as care homes but with trained nursing staff on duty 24-hours a day. If you think you may need

Protection for those who lack capacity Going into a care home is a big step for anyone, and sometimes people do not have the capacity to decide for themselves that this is in their best interest. The Mental Capacity Act introduced Deprivation of Liberty Safeguards, which offer protection to people entering care homes without capacity, and for those living in care homes who lose mental capacity. If someone is identified by a home as lacking the mental capacity to agree to their stay, the home must apply to us for an authorisation of a deprivation of liberty.

When an application is received we will arrange for a Best Interest Assessor to visit the person, the home and family and friends to determine that living in the care home is in their best interests. This will then be reviewed every year to ensure the person continues to receive the most appropriate care in the right setting.

Deprivation of Liberty Safeguards can also be applied in other settings, such as hospitals and supported living.

Moving from one area of the country to another Sometimes people choose to live in another area of the country as they want to be closer to friends or family. Peterborough City Council will work together with the new local authority to ensure that your care continues.

Care Quality Commission’s website www.cqc.org.uk has details of all registered care providers in England.

Listings of registered care providers in Peterborough City and the surrounding areas start on page 53. This Directory’s helpline 0800 389 2077 and website www. carechoices.co.uk can also help, with details of all registered care providers in England. Alternatively, the

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Care homes checklist

© 2017 Care Choices Ltd

Home 1

Fees per week £ £ £

Home 2 Home 3

Quality rating*

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff What is the minimum number of staff that are available at any time?

Personal preferences

Are staff respectful, friendly and polite?

Do staff have formal training?

Are the staff engaging with residents?

Activities Is there an Activities Co-ordinator?

Can you get involved in activities you enjoy?

Does the home organise any outings?

Are residents escorted to appointments?

Is the home too hot/cold? Can you control the heating in your room?

Is the décor to your tastes?

Are there restricted visiting hours?

Is there somewhere you can go to be alone?

Does the home feel welcoming?

Catering Does the menu change regularly?

Can the home cater for any dietary requirements you may have?

Do the residents seem entertained?

Can you eat when you like, even at night?

Does the home have a varied activities schedule?

Can you have food in your room?

Is there a choice of food at mealtimes?

Is alcohol available/allowed if you want it?

Life in the home Is the home adapted to suit your needs?

Can visitors join you for meals?

Can you bring your own furniture?

Fees

Are there enough plug sockets in the rooms?

Are there restrictions on going out?

Do your fees cover all of the services and activities?

Are fees likely to change regularly?

Is there public transport nearby?

Is the notice period for cancellation of the contract reasonable?

Could you have a trial period?

Does the home provide any transport?

Can you make/receive calls privately?

Can you decide when to get up and go to bed?

Can you keep your room if you go into hospital?

Does the home allow pets?

Can you handle your own money?

*See page 25.

Visit www.carechoices.co.uk for further assistance with your search for care

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Paying for your care The figures mentioned here may change. Please contact Peterborough City Council nearer the time for more information.

If you have been assessed as eligible for care and support (see page 11) and your needs cannot be met through information and advice or free services, it might be necessary for us to undertake a financial

assessment to look at your care needs and how much you may have to pay. The financial assessment will look at your income and what assets you have, for example savings and property. If you have over a certain amount in income, capital and savings, currently £23,250, you will be responsible for paying for your care yourself. The value of your home is not included if you are to receive home care.

Your support plan and personal budget If you have eligible needs, we will contact you to discuss what help might be available and work with you to put together a care and support plan tailored to your needs.

Your plan will work out how you can do the things that are important to you and your family, with the right level of care and support. You will also know how much it will cost to meet your needs and how much the council will contribute towards the cost.

This is your personal budget.

There is no obligation for you to manage your personal budget yourself, and there is choice about how care and support is arranged. In some cases, you may ask the council to arrange services on your behalf, or you could request a direct payment.

Some examples of how a personal budget can be used include: • arranging a care agency to provide you with care and support at home with things like getting dressed, preparing a meal, washing and toileting; • arranging day care activities in the community; • arranging and paying for respite care – to give you and your carers a short break; and • paying for any support you may need when your carer takes a break.

Using your personal budget You may choose how to spend your personal budget, providing that it meets your eligible social care needs based on the outcomes agreed and outlined in your care and support plan.

Direct payments A direct payment is a personal budget taken as a cash payment made directly to you. It can also be paid directly to an authorised person or organisation acting on your behalf. You must be eligible to receive a direct payment.

Direct payments can be used to buy your own care and support, and can give you a greater ability to choose and control your own care services and help you to achieve better outcomes.

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Using your direct payment If you receive a direct payment, you can use it to employ a personal assistant to help and support you. If you employ someone directly as a personal assistant, expert help and advice is available on how to calculate and pay your employee’s wages and how to undertake your responsibilities as an employer.

You can find out more about personal assistants on page 13.

For assistance with finding care and support, call Care Choices on 0800 389 2077

Direct payments continued You may also use your direct payment to pay for certain types of equipment to help you live independently at home. If you take your personal budget as a direct payment, you will need to keep a record of how you spend the money and the

amounts that you hold in the bank account that you use for your direct payments – but you can get help with this if you need it. We will need to see your direct payment records, usually every three months.

Paying the full cost of care yourself – being a ‘self-funder’ If you know that you will need to pay the full cost of your care, either in your own home or in a care home, and arrange this yourself, you do not need to be assessed by the council. However, you can choose to contact Peterborough City Council at any point for advice and guidance, or to request an assessment of your needs if you would like one, to ensure you are purchasing the appropriate support.

If you do speak to an independent financial adviser, you need to be aware there may be a charge for this service.

If you are paying for the full cost of your care and have capital over £23,250 then independent financial advice will help you to maximise your investments to cover care costs for as long as possible.

If you are moving into a care home, you may be entitled to some of the following financial assistance and support:

There are lots of organisations that can give you advice about funding your care and support costs in the future. You may find the following websites useful: • www.payingforcare.org • www.moneyadviceservice.org.uk You can also find a number of organisations which can help you with independent financial advice at www.peterboroughcaredirectory.org.uk

We would recommend that the financial adviser is accredited by the Financial Conduct Authority (FCA) or is accredited with the Society of Later Life Advisers (SOLLA). Visit www.societyoflaterlifeadvisers.co.uk

12-week property disregard Peterborough City Council can help with the cost of your care during the first 12 weeks of permanent residential care, provided our assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

This applies if: • your former home is included in your financial assessment; • your other capital and savings are less than £23,250; and • your income is not enough to meet your care home fees.

Deferred payment agreements A deferred payment agreement is an arrangement with Peterborough City Council that enables you to use the value of your home to help pay care home costs. If you are eligible, we will make payments to the care home on your behalf as an ongoing loan, on which interest will be charged, using your home as security. You can delay repaying us until you choose to sell your home or out of your estate after you have >> passed away.

Visit www.carechoices.co.uk for further assistance with your search for care

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Paying the full cost of care yourself – being a ‘self-funder’ continued >> Until your property is sold, you will need to make a part-payment every four weeks towards the cost of your care, based on your weekly income. If you sell your property while you are in a care home, a financial assessment review will take place to determine whether you are entitled to council funding assistance with your care fees, or if you need to pay for your care from your own financial resources. If you do need to pay, you will be advised of the date from which you should start to pay the home.

Although you do not need to sell your home during your lifetime, it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

Third party payments Some care homes, and care homes with nursing, charge fees that are higher than the maximum amount Peterborough City Council can contribute.

If we are contributing towards your care home fees and you choose to move into a home which charges a higher fee, the difference between the two amounts must be paid for by a third party, usually a relative or a charity. Third party payments are sometimes referred to as ‘top-up’ payments. Please note, this amount will be charged in addition to your assessed contribution.

The general rule is that you cannot use your own money to fund a third party payment.

However, in certain specific circumstances you may make a third party payment from your own funds.

These are: • when you are eligible for the 12-week property disregard; or • when you have a deferred payment agreement.

We recommend that you seek independent financial and legal advice if you are considering these options.

NHS Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-means-tested NHS Funded Nursing Care Contribution (£155.05 per week for the standard rate – correct at the time of publication) towards the cost of your nursing care.

This is paid directly to the home.

NHS Continuing Healthcare Funding If you have primary health needs and are eligible for NHS Continuing Healthcare Funding, the NHS will pay for the full cost of your care in any setting, including your own home or a care home. To be eligible your primary needs must be health-related.

More information can be found by searching ‘NHS Continuing Healthcare’ on www.nhs.uk Attendance Allowance This is a non-means-tested non-taxable benefit from the Department for Work and Pensions paid at the lower rate of £55.65 per week for those needing care by day or night and at the higher rate of £83.10 per week for those needing care both during the day and night. If you go into permanent care funded

by Peterborough City Council you will no longer be entitled to Attendance Allowance.

Whatever your circumstances…

Remember: • your assessment will be made up of two elements, a care part and a financial one;

Please note, some of the figures mentioned here may change during the lifetime of this Directory.

• a nursing home will generally be more expensive than a care home offering personal care only; and • if your partner remains at home, their finances will not be included in your financial assessment.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Monitoring the quality of our services We want to provide the best quality social care and support services to the people of Peterborough.

Regulations for registered care services focus on improving outcomes for adults who need support.

These regulations underline the importance of people who use care services having a say and being able to make decisions about how to keep healthy and get the right care and support.

We work closely with the Care Quality Commission (CQC), the local Clinical Commissioning Group and with care providers to make sure we maintain high-quality standards in the care provided to people in Peterborough. We will also continue to have a strong commitment to safeguarding those adults who may be at risk of experiencing abuse or exploitation.

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services; and carers.

Following an inspection, each care home and home care agency is given a report of how it rates

against national essential standards of quality and safety. The CQC rates services as Outstanding, Good, Requires Improvement and Inadequate. When considering a care service, it’s always a good idea to check its inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Local Quality Checking arrangements In addition to the inspections carried out by the CQC, Peterborough City Council has a Quality Improvement Team. The team works to build positive working relationships with Peterborough’s Adult Social Care market by providing advice, consultancy and support. They share knowledge, skills and expertise by promoting best practice, contractual and legislative compliance.

Healthwatch Enter and View Healthwatch is an independent consumer champion for health and social care. It has a statutory power to Enter and View places that provide publicly funded health or care services, to see and hear how people experience the services. Healthwatch publishes a report after each visit, which is then shared with the organisation visited, the Care Quality Commission, commissioners, quality assurers, Healthwatch England

and any other relevant partners. You can find out more on www.healthwatchpeterborough.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Keeping people safe Everyone has the right to live in safety, free from abuse and neglect. Safeguarding adults is about organisations working together to prevent abuse or neglect, whilst making sure that the person is always put first, having regard to their views, wishes, feelings and beliefs in deciding any action.

If you have a concern, suspicion or allegation that an adult with care and support needs is being subjected to harm, abuse or neglect you should contact Adult Social Care at Peterborough City Council:

If you have care and support needs, the council has an adult safeguarding procedure in place to help protect you from neglect and abuse.

Customer Services Team (within office hours) Tel: 01733 747474; option 1 Emergency Duty Team (outside office hours) Tel: 01733 234724

If you are concerned about yourself or someone else being abused, we will: • listen to your views and wishes; • take you seriously; • treat you with respect;

If you think a crime has been committed, you should call the police on 101 for anything that is not urgent.

You should always call 999 if you feel that someone is in immediate danger.

• support you to feel as safe as you want; • support you to make your own decisions; and • keep you informed and involved and to tell you what will happen next.

Forms of abuse could be: physical abuse, domestic violence, sexual abuse or exploitation, psychological abuse, financial or material abuse, modern slavery, discriminatory abuse, organisational abuse, neglect and acts of omission, or self-neglect.

What we will do When any form of abuse is reported to us, we will: • contact you to discuss your concern and gather additional information; • contact the adult you are concerned about to establish what they wish to happen; • contact other professionals and then assess the level of risk; and

• ensure any immediate action required is taken.

Information is not usually shared without the permission of the person it concerns. The exceptions to this are: • situations where others may be at risk of abuse and/or the person is not able to make decisions for themselves because of their mental capacity; and • where a crime has been committed and information is requested by the police under their powers.

We will always inform you if we have to share information about you without your consent.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Keeping healthy The Healthy Peterborough service delivers a range of programmes and interventions across the city with a focus on promoting and improving health. The services listed below are examples of programmes provided. They are all free at the point of access. All you have to do is call freephone 01733 590064 and speak to one of the friendly Healthy Peterborough team members who can book you into a clinic or programme.

Stop Smoking The Healthy Peterborough service is here to help you stop smoking. Stopping smoking is not easy but with our help you can do it.

Wellness coaches are there to help you stop smoking whatever your circumstances. Even if you have tried before and not succeeded, please come to see us again.

Free NHS Health Check programme The Free NHS Health Check programme is a public

health programme in England for eligible people aged 40 to 74. If you wish to book a health check then please contact your GP practice.

Weight Management Healthy Peterborough delivers free physical activity and weight management programmes for adults who are physically inactive as well as those living with long-term conditions. Free programmes for children who are overweight are also provided through Healthy Peterborough.

Learning Disability Annual Health Checks The Annual Health Check scheme is for people aged 14 and over who have been assessed as having a borderline, mild, moderate, severe or profound learning disability who may have health conditions that go undetected. People with learning disabilities who are known to their local authority social services, and who are registered with a GP who knows their medical history, should be invited by their GP practice to come for a free Annual Health Check.

Local health services Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) Clinical commissioning is the planning, buying and monitoring of health care. It is all about making sure that health care services meet the needs of local populations safely and effectively, within the resources available. Cambridgeshire and Peterborough CCG is led by local doctors and other local health professionals. This means that decisions about local health services are made by the health professionals who best understand the needs of their patients.

Every GP practice across Cambridgeshire and Peterborough (plus two practices in Northamptonshire and three practices in Hertfordshire), is a member of the CCG, including the 29 GP practices within Peterborough (serving a population of approximately 258,500 people).

group of patients from the GP practice, interested in health and health care issues, who want to get involved with and support the running of their local GP practice.

To find out if your GP practice has a PPG and to find out how to become involved, talk to your local GP surgery or contact the CCG’s Engagement Team: Cambridgeshire and Peterborough CCG, Peterborough Office Tel: 01223 725304 Email: capccg.contact@nhs.net Web: www.cambridgeshireandpeterboroughccg.nhs.uk

How can I get involved?

Most GP surgeries across Greater Peterborough now have a Patient Participation Group (PPG). A PPG is a Visit www.carechoices.co.uk for further assistance with your search for care

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Local health services continued Making a comment, compliment or complaint If you have a comment, compliment or complaint about local health services, you can contact the Patient Experience Team at the CCG: Patient Experience Team Lockton House, Clarendon Road, Cambridge CB2 8FH Freephone: 0800 279 2535 Tel: 01223 725588 Email: capccg.pet@nhs.net If you need help in making a complaint about NHS services, you can contact POhWER, an independent complaints advocacy service: Tel: 0300 456 2370 (charged at local rate) Email: pohwer@pohwer.net Write to: PO Box 14043, Birmingham B6 9BL Other NHS main contacts North West Anglia NHS Foundation Trust

(formerly Peterborough and Stamford Hospitals NHS Foundation Trust) Peterborough City Hospital, Edith Cavell Campus, Bretton Gate, Peterborough PE3 9GZ Tel: 01733 678000 Web: www.nwangliaft.nhs.uk If you have a comment, compliment or complaint relating to North West Anglia NHS Foundation Trust, you can contact the Patient Advice and Liaison Service: Peterborough City Hospital, Edith Cavell Campus, Bretton Gate, Peterborough PE3 9GZ PALS helpline: 01733 673405, Monday to Friday, 8.30am to 4.30pm (messages can be left out of hours).

Email: pals@pbh-tr.nhs.uk In person: the PALS Team is happy to arrange an appointment.

Mental health Your GP should be your first point of contact if you are worried about your mental health. They will consider whether they can provide the help and treatment you need or whether you should be referred to the secondary mental health services.

The local NHS mental health service provider is the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). It provides an integrated health and social care service. Your needs will be assessed under the Care Programme Approach and a support plan will be devised to meet your needs. This will include the support you need to live your life in the community, such as personal care and one-to-one support, access to work and community services.

Services include: self-help reading materials, guided self-help (both over the telephone and face-to-face), one-to-one therapies including Cognitive Behavioural Therapy (CBT), Interpersonal Therapy (IPT) and Eye Movement Desensitisation and Reprocessing (EMDR) and courses for groups, including mindfulness. To self-refer, call 0300 300 0055 or complete the form at www.cpft.nhs.uk

You can self-refer to the Psychological Wellbeing Service, which is part of the Improving Access to Psychological Therapies (IAPT) services, an NHS initiative designed to make psychological or talking therapies more accessible to people experiencing common mental health issues.

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Mental health continued You can also self-refer to Insight Healthcare for talking therapies: Insight Healthcare Buttress House, 36 Brenkley Way, Newcastle-upon-Tyne, Tyne and Wear NE13 6DS Tel: 0300 555 0888 Email: enquiries@concerngroup.org Web: www.insighthealthcare.org If you are experiencing a mental health crisis and need help, call NHS 111 and select option 2.

Specially-trained mental health staff will speak to

you and discuss your mental health care needs – instead of having to go to accident and emergency departments in local acute hospitals.

Cambridgeshire and Peterborough NHS Foundation Trust Elizabeth House, Fulbourn Hospital, Cambridge CB21 5EF Tel: 01223 726789 • Web: www.cpft.nhs.uk If you have a comment, concern or complaint you can contact PALS on 01223 219444 (office hours Monday to Friday), or freephone 0800 376 0775 (office hours Monday to Friday) Email: pals@cpft.nhs.uk

Community services Cambridgeshire Community Services Cambridgeshire Community Services offers support to children, young people and families, including:

City Care Centre, Thorpe Road, Peterborough PE3 6DB Tel: 01733 293800

• children’s services; • i-CaSH: Integrated Contraception and Sexual Health Services; • dental services; and • musculo-skeletal services and uro-gynaecological physiotherapy.

Cambridgeshire Community Services Unit 3, Meadow Lane, St Ives PE27 4LG Tel: 01480 308222 Email: ccs.reception-meadows@nhs.net Web: www.cambscommunityservices.nhs.uk If you have a comment, concern or complaint you can contact PALS at Freepost: RTGA-CTLG-SCKH, PALS & Patient Experience Team, Unit 3, Meadow Park, Meadow Lane, St Ives, Cambs PE27 4LG. Tel: 0800 013 2511 or 01480 355184 Email: ccs-tr.pals@nhs.net

NHS 111 NHS 111 is a telephone service which makes it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time, it is available 24-hours a day, 365 days a year.

Calls are free from landlines and mobile phones.

For general, non-emergency information on health, visit NHS Choices on www.nhs.uk Seven-day access to GP services Patients across Peterborough can access evening and weekend GP appointments at the GP Hub, based at Boroughbury Medical Centre, Craig Street, Peterborough. The GP Hub is a new service where local GPs and Practice Nurses offer services for patients registered with a GP in Greater >> Peterborough.

Peterborough Minor Illness and Injury Unit This can help with: cuts, scalds, burns, strains, suspected fractures, ear and throat infections, stomach upsets and flu-like symptoms.

No appointment is necessary, just walk in. Open 8.00am to 8.00pm, every day of the year.

Visit www.carechoices.co.uk for further assistance with your search for care

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Community services continued >> Appointments are available between 6.30pm and 8.30pm, Monday to Friday and from 9.00am to 5.00pm at weekends and on Bank Holidays. To book an appointment, phone your own practice as normal, and you will be advised of which appointments are available at the GP Hub.

now available to download. Quick and easy to use, the ‘MyHealth Cambridgeshire and Peterborough’ app directs you to your nearest appropriate NHS service. This includes local GPs, pharmacies, minor injury units, and dentists, based on your location or postcode.

MyHealth Cambridgeshire and Peterborough A new app to help Cambridgeshire and Peterborough residents find local NHS services is

The app is free to download; search for ‘MyHealth C&P CCG’. It is also available in five other languages, including Polish, Latvian, and Lithuanian.

Support for carers A carer is someone who helps another person, usually a relative or friend, in their day-to-day life.

This is not the same as someone who provides care professionally or through a voluntary organisation.

Many people do not recognise themselves as carers.

Anyone of any age can become a carer and we recognise that our carers come from all walks of life.

The people they care for may: • be frail; • be ill; • have a physical or learning disability;

• have a mental health condition; or • have issues with substance misuse.

All carers can ask for an assessment. No two caring situations are the same and a carer’s assessment is an opportunity to reflect upon your needs as a carer, access information and advice and identify support. The carer’s assessment can be carried out by the carer themselves or it may be carried out with support from a worker from Carers Trust (Peterborough) or Adult Social Care. For more information on carers’ eligibility for services, see page 12.

The Emergency Support for Carers service Our Emergency Support for Carers service is in place to help carers of adults if an emergency arises. It can offer peace of mind by providing a service during such unplanned events as: • a carer being admitted to hospital or having other urgent health needs; • there being a family emergency (for example, if a close relative is taken ill); • there being a risk to the carer’s employment on a particular occasion; or

is dependent on a carer for providing necessary care. All carers can apply to register, however, to be deemed as providing necessary care, the tasks performed must be those that the adult could not do themselves without support. If a carer is providing care for an adult who is capable of providing for themselves, then they may not be providing necessary care.

You can contact the Customer Services Team on 01733 747474 to register with the Emergency Support for Carers service.

• a carer needing to attend the funeral of a close friend or relative.

The purpose of the service is to arrange temporary short-term replacement care for someone who

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Carers’ information packs All carers can ask for a copy of the carer’s information pack which contains relevant information and advice for carers. Carers who ask for a carer’s assessment are also automatically sent

the information pack as well as a registration form for the Emergency Support for Carers service. You can request a carer’s information pack by contacting Carers Trust on 01733 645234.

Carers Trust (Peterborough) Carers Trust Peterborough is a local organisation commissioned by Peterborough City Council to provide support to family carers and their families. A family carer is someone who looks after one or more family members who could not manage without their help. A family carer can be any age, from a young carer aged 5 to a family carer aged 85 years or over.

Carers Trust Peterborough offers family carers and their families help to:

Carers Trust Peterborough also offers a range of support to help 5 to 25 year olds caring for a family member, including: • regular groups, including school groups; • weekly drop in at Peterborough Regional College; • transition planning for 14 to 16 year olds and those over 16; • outcome assessment tools;

• plan for the future and plan for emergencies;

• help in school/college/university;

• assess their needs and find support that allows them to continue caring;

• information, advice and guidance;

• improve their emotional and physical health through its award-winning Family Carer Prescription;

• one-to-one support;

• find end of life, palliative care and CQC registered care;

• life skills development; and

• find the right information at the right time; and • manage work commitments and caring for family.

Carers Trust’s Carer Friendly Community Hubs also provide opportunities: • to take part in social activities, make friends and find families in a similar situation;

• specialist sibling support;

• online peer support;

• training, education and employment.

Carers Trust (Peterborough) Thorpe Hall, Thorpe Road, Longthorpe, Peterborough PE3 6LW Tel: 01733 645234 Email: carers@carerstrustpeterborough.org Web: www.carerstrustpeterborough.org

• for family carers to have a short break; • for families to talk to professionals and get information and advice that can help them in their caring role; • to take part in workshops and learning opportunities which can improve family carer and wider family health; and • for family carers to have their voices heard.

Visit www.carechoices.co.uk for further assistance with your search for care

31

Dementia Resource Centre The Dementia Resource Centre offers support to carers of people with dementia, this includes information, advice and direct support services, including: • support; • one-to-one help for carers; • activity groups; • advocacy;

• support groups; and • NHS Memory Clinic.

Dementia Resource Centre York Road entrance, 441 Lincoln Road, Peterborough PE1 2PE Tel: 01733 893853 Email: peterborough@alzheimers.org.uk

Carers UK Carers UK is a national charity that supports carers by providing:

• a connecting service so no-one has to care alone; and

• an expert telephone advice and support service;

• additional resources for carers.

• financial support; • practical support; • health advice; • work and career advice;

Carers UK Tel: 0808 808 7777 (Monday to Friday, 10.00am to 4.00pm) Web: www.carersuk.org

Carers Direct A one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives.

Carers Direct provides information on:

from, health and social care services for the person being cared for.

For further information, call the Carers Direct helpline on 0300 123 1053.

• Carer’s Allowance and other carer benefits; • caring for a child with complex needs; • young carers’ rights; • assessments, direct payments, personal budgets and time off; • helping to maintain, leave or return to employment; • education or training; • maintaining or improving social and emotional wellbeing and physical and mental health; • how to access information about, and support

32

For assistance with finding care and support, call Care Choices on 0800 389 2077

Essential information Useful local services Age UK Provides a range of services, some free and some where there is a charge. These include: home support; gardening; home checks; information and advice, including welfare benefits support and befriending. Age UK also supports a range of lunch clubs operating across Peterborough.

Access is available to anyone; some services are charged for.

Tel: 0300 666 9860 Email: infoandadvice@ageukcap.org.uk Web: www.ageuk.org.uk/ cambridgeshireandpeterborough Alzheimer’s Society Provides information and support for people with all forms of dementia and those who care for them.

It runs quality care services, funds research, advises professionals and campaigns for improved health and social care and greater public understanding and awareness of dementia.

For full details of all its services please contact the local office.

Tel: 01733 893853 Email: peterborough@alzheimers.org.uk Web: www.alzheimers.org.uk British Red Cross Provides a range of services including support at home and support in emergencies.

C/o Adult Social Care, Peterborough City Council, 5 Royce Road, Fengate, Peterborough PE1 5YB Tel: 01733 207113

Care Quality Commission (CQC) The CQC is the independent regulator of health and social care in England. Following an inspection, each service is given a report of how it rates against national standards of quality and safety.

The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk Day opportunities Peterborough’s day opportunities for adults under 65 with a disability is managed by the City College Peterborough and provides day and employment support.

City College, Brook Street, Peterborough PE1 1TU Tel: 01733 761361 Email: admin@citycollegepeterborough.ac.uk Web: www.ccpdayopportunities.co.uk Peterborough City Council also provides a comprehensive day opportunities service for older people – based at the Cresset, Bretton, Peterborough.

The service supports older people to access and participate in a wide range of activities, outings, entertainment, gentle exercise and social contact and supports people to maintain their independence for as long as possible.

The service is available seven days a week, and can help to provide a much-needed break for carers. A nutritious hot meal is provided every day.

Tel: 01733 747474 or 01733 454488 Disability Peterborough (formerly DIAL Peterborough) Your local centre for free, confidential and impartial information and advice, for physically disabled people, their carers and families. Provides a range of services to assist people with physical disabilities to achieve their potential and have maximum choice and control over their lives.

John Mansfield Centre, Western Avenue, Dogsthorpe, Peterborough PE1 4HX >>

Visit www.carechoices.co.uk for further assistance with your search for care

33

Useful local services continued >>Tel: 01733 265551 Email: dialpeterborough@btconnect.com Web: www.disabilitypeterborough.org Healthwatch Peterborough The consumer voice for local people, helping to shape and improve local health and social care services.

16-17 St Mark’s Street, Peterborough PE1 2TU Tel: 01733 887915 Email: info@healthwatchpeterborough.co.uk Web: www.healthwatchpeterborough.co.uk

Information and advice You can find a wealth of information about social care on Peterborough City Council’s website www.peterborough.gov.uk and on the online Peterborough Care Directory at www.peterboroughcaredirectory.org.uk

MIND Develops and runs services and projects to help people with mental health issues including anxiety, low self-esteem and eating disorders.

Morley Way, Peterborough PE2 7BW Tel: 01733 362990 Email: enquiries@cpslmind.org.uk Web: www.cpslmind.org.uk

Finding care options in your area This Directory offers a telephone and website service allowing you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can be sent to you by post or email, or discussed with you over the telephone.

If you are searching online, the results can be saved and emailed to others. You can also view an electronic

version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Directory and the Care Choices telephone and website service will be able to point you in the best direction, however you would like care information presented.

Call 0800 389 2077 or visit www.carechoices.co.uk

The Silver Line Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers. It is open 24 hours a day, every day of the year.

• protect and support those who are suffering abuse and neglect.

Tel: 0800 470 8090 Web: www.thesilverline.org.uk

Specially trained helpline staff: • link callers to local groups and services; • offer regular befriending calls; and

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Trading Standards Everyone needs to find a decent trader from time-to-time and it can be difficult knowing who you can trust. The Trading Standards Approved Trader Scheme, ‘Buy with Confidence’, can help.

All members on the scheme have been checked thoroughly by Trading Standards and have demonstrated a commitment to high-quality service.

Find members of the scheme by:

• visiting your local library if you don’t have access to a computer at home, or ask the library staff to look up members for you.

Although Trading Standards checks each trader thoroughly before approving them, this does not give a price guarantee, so you should still get three quotes to ensure you are being charged a reasonable price.

• calling the Citizens Advice Consumer Helpline on 0845 404 0506 to be given the three nearest members that best meet your needs; looking up members on the scheme’s website www.buywithconfidence.gov.uk or www.safelocaltrades.com; or

What do you think about this publication?

Complete our short questionnaire

www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care

35

Home.

There’s no place like it.

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there Home Instead Senior Care is here to help.

Our approach to providing care is very different.

We take pride in helping our clients lead a more comfortable and confident life, helped

by CAREGivers whose personality and life experiences ease communication and ensures dignity. We also strive for continuity of care, with our clients seeing the same CAREGivers time and time again, allowing a relationship based on

trust and companionship to develop.

Owners Phil and Amy know from experience what a tough decision it can be choosing which care provider to trust with looking after ageing loved ones. Our visits are typically an hour or more providing time for our CAREGivers to provide high quality care and truly get to know their clients. For us, nothing is more important than providing a convenient and reliable care solution that works for everyone in your family.

If someone in your family needs a little help please get in touch to arrange a consultation with a member of our friendly care team.

Please call us on

01733 333342

Our Services tailored to your needs: • Personal care • Companionship • Light housekeeping • Shopping • Accompanying to appointments • Meal preparation • Respite support • Home help services • Highly trained CAREGivers and much more...

tried several Care Agencies “ Having and not been satisfied I am glad I

found Home Instead Senior Care.

They are very good to deal with, take on board any wishes I have and management are very easy to talk to and CAREGivers have always done their job well. Thank-you.

”

Mrs S, Peterborough (client next of kin)

Phil & Amy

If someone in your family needs a little help please call us on 01733 333342 or email us at clientcare.pb@homeinstead.co.uk

www.homeinstead.co.uk/peterborough Unit 1, Swan Court, Cygnet Park, Hampton, Peterborough PE7 8GX Each Home Instead Senior Care © franchise office is independently owned and operated. Copyright © Home Instead 2017

CQC

overall rating

Good 2016

Alysia Caring Luxury Care Homes are proud to present

Cherry Blossom Care Home & Day Centre Our aim is to provide excellent, person-centred and compassionate care to every resident. n

24 Hour Care Meals Hotel and Laundry Services Activities Papers Hairdressers Chiropody n

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Ground floor garden terraces

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State-of-the-art nurse call system

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Air conditioning in all main lounges and dining rooms

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Specialist baths & ensuite wet rooms

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Bistro

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Sprinkler system for the latest in fire protection Fees are all inclusive - assessment prior to admission Wifi throughout the premises Library Overhoist Tracking

First Class Residential, Nursing and Dementia Care & Day Centre Cherry Blossom Care Home provides luxury residential care for individuals or couples, specialist dementia care, and nursing care and Day Centre. It features a level of comfort and care that surpasses expectations for care homes.

We are able to provide respite care and short breaks for those looking for convalescence following hospitalisation or an illness.

Quality of life is paramount. To ensure this, we’ve brought together an expert team, luxurious facilities and first-class care. All care staff are QCF (NVQ) trained.

Activities, private gardens, events, luxurious rooms, and beautifully appointed interiors bring a touch of luxury.

Life at Cherry Blossom High-spec features such as an on-site cinema room, bistro, large luxurious rooms, spacious lounges, a beauty salon and a chauffeurdriven limousine make Cherry Blossom a care home unlike any other.

We welcome family and friends to visit and participate in events and get involved in life at Cherry Blossom. Being social is key to achieving our main goal of ensuring residents’ wellbeing.

Warwick Road, Walton, Peterborough PE4 6DE

tel: 01733 510 141 email: sharon@alysiacaring.co.uk www.alysiacaring.co.uk

Day Centre

Open Monday - Friday 9.30am - 3.30pm u Activities u Meals u Outings

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After Care Packages available Please contact the Manager Sharon Almey for further details

W h us y n as ot se a ha e tem ve th if a p a e c or tri ri ar ar al fo gh e y st r t c ho cl ay yo h m ie w u? oic e nt it e is to h

If you’d like a look around or just a friendly chat please call the Manager, Sharon.

First class residential, nursing and dementia care. Peterborough’s new, luxury care home.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK Supporting people with a learning disability at home and in the community.

Independence Independence •• Choice Choice •• Control Control

T: 0300 303 1280 • E: info@thera.co.uk www.theraeastanglia.co.uk www.theraeastanglia.co.uk

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 Exceptional care in luxury surroundings....

With a warm family feel as soon as you walk through the door, Rose Lodge Care Home in Market Deeping offers the highest standards of personalised care and support.

“

Everyone is professional and efficient but also appear happy in their work which has a knock on effect with everyone that they deal with. There is always laughter and smiles. We all get to know all the other residents and families and all seem to become one big happy family.

“

Susan M, Daughter-in-Law

Rose Lodge Care Home, 35a Church Street, Market Deeping PE6 8AN 01778 344 454 | info@countrycourtcare.com | www.countrycourtcare.com

Bluebird Care More than Care

Providing award winning, highest quality care and support within your own home. Living and working by our own set of trusted values, putting you first, to ensure that when you, or your loved one need some extra support in your own home, we are always on hand day and night.

Care at Home & Companionship

Night Care

• Washing and dressing, personal care • Domestic support, light house work, shopping • Companionship, assistance to appointments, outings, transportation • Support with medication • Meal preparation

• Comfort, security & care through the night hours • Waking Night care • Sleep-in night care service

24 Hr & Live In Care • Round the clock live in care & support • Rehabilitation care • Respite care

Specialist & Complex Care • Short to long term complex care including: • Dementia, Parkinson, stroke • End of life care • Respite & recovery

Call us on 01733 459 907 Stamford • Bainton • Barnack • Empingham • Deepings • Oakham • Uppingham • Rutland • Peterborough • Oundle • Corby

www.bluebirdcare.co.uk/peterborough-rutland • 01780 480 881 • 01536 688115 @BluebirdcarePeterboroughRutland

Visit www.carechoices.co.uk for further assistance with your search for care

41

Independent living in your own home Our LifeLine personal alarm service is your personal emergency service, giving you the means to call for help 24 hours a day.

If you need a little more help, our care service is here for you, providing a tailor made support package, flexible enough to change as your needs do.

Let us take care of things Find out more on our website www.crosskeyshomes.co.uk/care or give us a call to find out more about how we can help you.

For our LifeLine service call 01733 396439 For our Care service call 01733 396484 Cross Keys Care is part of Cross Keys Homes and is fully registered with the Care Quality Commission and TSA.

Tel: 01778 342244 Email: jshealthcareltd@yahoo.co.uk www.jshealthcare.co.uk

Maxey House

Residential Care

Maxey House, in Peterborough, takes pride in its contribution to the lives of older and vulnerable adults and their families, striving to deliver a friendly service that adults can respect for its professionalism and flexibility.

A team of well-trained carers are experienced in many complications and Maxey House is particularly suited to the challenges of dementia care.

Garden Lodge Your Local Residential & Dementia Care Home in Glinton Garden Lodge is a small single storey care home with extensive gardens providing a loving family environment for just 9 residents.

To visit us please contact the Home Manager/Proprietor Mrs T H Watts on 01733 252980 m: 07801 273804 | e: gardenlodge37a@aol.com Address: 37a Lincoln Road, Glinton, Peterborough PE6 7JS

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Promoting quality of life with a caring touch [

Our mission is to provide services to enable your independence, promote your preferred lifestyle and allow you to live in your home for as long as you wish to do so.

Our caregivers provide assistance with a wide range of home care services, including: • Home care help • Bathing, grooming & dressing • Medication assistance • Personal care • Transportation/errands

• Light housework & laundry • Meal preparation • Safe mobilisation • Companionship • Family respite

We offer services 24 hours a day, seven days a week, including holidays. We can provide same-day service and offer transition-of-care service packages that can include transportation home after discharge from a hospital stay or outpatient procedure.

T: 01733 264113

E: info@ComForcare.co.uk ComForcare Senior Services, 30 St John’s Street, Peterborough PE1 5DD

Visit www.carechoices.co.uk for further assistance with your search for care

43

No an Pe w c d C ter ov am bor erin br oug g idg h es hir e

Meadows Homecare Services

“An understanding approach to care”

Taking the step of choosing professional care for yourself, family, friends or loved ones can seem daunting. How can you be sure that you’ve found the best place to provide the best possible care?

A professional and award winning care service in the comfort of your own home.

At Meadows Homecare, we can offer complete peace of mind through professional and personalised care to cater for a wide range of needs – with respect for each persons individuality. Each day we strive to provide to our clients, the opportunity to enjoy life to the fullest and the support they need to achieve their ambitions.

We have over 18 years’ experience in providing a wide range of care services with full continuity within the local communities, and our person centred approach to planning our services means that we can adapt and design a personalised service for each individual taking full account of our clients’ wishes and aspirations.

We are proud of our consistently high ratings from the independent government healthcare regulator, the Care Quality Commission.

Our range of person centred care services include: - Live In Care - Personal Care - Domestic care - Companionship - Escorting to appointments/social activities - Short breaks and Respite care - Holiday care - Home from hospital Specialists in 24 Hour Care and Live In Care Services

How can we help you? Why not call or email us or even drop in for a coffee?

Tel: 01733 889440 or 889441 Email: peterborough@mhc-group.co.uk Meadows Homecare Services Unit 9, Orton Enterprise Centre, Bakewell Road, Orton Southgate, Peterborough PE2 6XU Helping Hands Homecare Services Unit 8B Bassett Court, Loake Close, Grange Park, Northampton NN4 5EZ Helping Hands Homecare Services 45a Southfields Drive, Leicester LE2 6QS Meadows Homecare Services is owned and operated by HH Care Ltd

Independent extra care apartment living (Peterborough) Extra care living from Axiom offers independent living coupled with the benefit of an onsite care team who deliver first class care and assistance as and when you need it.

21st Century Living benefits include:

“making a positive difference to people’s lives”

• • • • •

• Extensive facilities (communal lounge including wing lounges, hairdressing suite, assisted bathroom, craft room, library, laundry rooms, buggy store) • Landscaped/designed gardens • 24 hour emergency cover

One & two bedroom independent apartments Bespoke care plans On-site Service Manager Dedicated on-site care team Professionally designed communal interiors

For further information email: sarah.rodwell@axiomha.org.uk or call 07543 321537 www.axiomha.org.uk/extra-care (Axiom extra care living in Peterborough • Friary Court, The Pavilions and The Spinney) Axiom Housing Association Limited, Axiom House, Cottesmore Close, Peterborough PE3 9TP

Athena Care Homes are a small family owned organisation with two care homes in Kings Lynn Norfolk, one in March and one in Peterborough. Our purpose is to create excellent quality and homely environments with the highest standards of care, catering, activities and housekeeping.

“Our Family Caring for Yours”

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings. Our expertise lies in Nursing, Residential, Dementia Nursing, Dementia Residential, Rehabilitation and End of Life Care.

Amberley Hall Care Home - 55 Baldock Drive, Kings Lynn, Norfolk, PE30 3DQ 01553 670600 or amberley.reception@athenacarehomes.co.uk Aria Court Care Home - Coronation Close, March, Cambridgeshire, PE15 9PP 01354 661551 or ariacourt.reception@athenacarehomes.co.uk Ashlynn Grange - Bretton Gate, Peterborough, PE3 9UZ 01733 269153 or ashlynn.reception@athenacarehomes.co.uk Goodwins Hall Care Home - Goodwins Road, Kings Lynn, Norfolk, PE30 5PD 01553 777994 or goodwins.reception@athenacarehomes.co.uk

If you would like to find out more please visit our website: www.athenacarehomes.co.uk

SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start?

• • • •

find care providers quickly and easily • search by location and care need information on care quality • links to inspection reports additional care provider information, photos and direct website links brochure requests

www.carechoices.co.uk

Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

45

Purely Care

call us now on 01603 407707 Purely Care is a specialist provider of live-in care services. We are passionate about enabling our clients to retain their independence by remaining safely and securely in their own homes.

We specialise with the following client groups: • Elderly people • People with learning difficulties • People with physical disabilities

• People with mental health issues • People living with MS or other debilitating illnesses • People with AIDS or HIV

• People living with Parkinson’s or dementia • Terminally ill people

info@purelycare.co.uk • www.purelycare.co.uk

Live-in Care A Class Care is a specialist provider for Live-In Care services and a company that recognise the importance of remaining in your own home. We are passionate about enabling our clients to retain their independence by remaining safely and securely within their familiar surroundings.

Services we provide: • 24 Hour Live in Care • Waking Nights, Sleeping Nights • Short Term Care • Respite Care • Palliative Care • End of Life Care • Hospital Discharge Care/Re-ablement • Elderly Care • Mental Health Companionship • Medication Administration • Personal Care • House Keeping • Chaperone Service Areas of Specialism: • Dementia Alzheimer’s Specialist Care • Palliative Care • Peg Feed • Training for Family members • Advice centre for care needs

An Alternative to Residential Care Low cost does not compromise on quality You can rest assured that you are with a quality provider with a high CQC rating, an award nominated organisation and a company that is passionate about providing quality care. To find out more contact our friendly team on 01223 864 066.

Actually, we offer anything you need to stay in your home for longer

What do you think about this publication?

Complete our short questionnaire

www.carechoices.co.uk/reader-survey 46

For assistance with finding care and support, call Care Choices on 0800 389 2077

Care and Family Carer Support wherever you need it, whenever you need it Help to live at home

Caring for a loved one

• Personal care • Expert friendly staff • Dementia support • Medication • Meals • Outings

• Time for a well earned break • Talk to someone who understands • Planning for the future • Information & advice • Support for you • Training

Call Paul on 01733 645234 for a chat carers@carerstrustpeterborough.org www.carerstrustpeterborough.org

Bupa care homes

For a choice of elderly care options in Peterborough If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot.

That’s why our choice of care homes in Peterborough could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our Elderly Care Support Line seven days a week on

01733

807 513

We may record or monitor our calls.

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47

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ClayburnCourt Courtcare carehome home Clayburn Peterborough,PE7 PE78LB 8LB Peterborough,

Nelson Lodge Nelson Lodge care carehome home St Neots, St Neots, PE19 PE19 8AB 8AB

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F_BAR_13906 Peterborough Care Choices - x2 homes - 2/5th page.qxp_Layout 1 31/05/2017 16:37 Page 1

Amazing people ...deserve amazing care

Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers.

We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Longueville Court Care Home

Orton Longueville, PE2 7DN

Call: 01733 822 245

Werrington Lodge Care Home

Werrington Meadows, PE4 7ZF

Call: 01733 822 246

SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start?

• • • •

find care providers quickly and easily • search by location and care need information on care quality • links to inspection reports additional care provider information, photos and direct website links brochure requests

www.carechoices.co.uk

Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

49

Care and support providers

Advertisers are highlighted

Peterborough and borderline areas, these include providers up to the postcode PE10, which encompasses parts of Northamptonshire, Lincolnshire and Cambridgeshire.

4PASSIONCARE Peterborough Tel: 01733 685155

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AXIOM HOUSE Netherton Tel: 07543 321537

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BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Stamford Advert page 41 OP D PD LDA SI YA AD Tel: 01733 459907

ATLAS CARE SERVICES PETERBOROUGH Peterborough OP D PD LDA MH SI YA AD Tel: 0844 884 2369

CAMBRIDGESHIRE CARE AGENCY LTD Peterborough OP D PD LDA MH SI YA Tel: 01733 319505

AUGUSTA CARE LTD Peterborough Tel: 01733 233725

CAREWATCH (PETERBOROUGH) Peterborough OP D PD LDA MH SI YA Tel: 01733 306572

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CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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For assistance with finding care and support, call Care Choices on 0800 389 2077

Care and support providers continued CHOICES CARE Walton Tel: 01733 572572

Advertisers are highlighted

OP D PD LDA MH YA

CLEARWATER CARE GROUP LTD Peterborough Tel: 01733 897331

LDA YA

COMFORCARE SENIOR SERVICES – PETERBOROUGH OFFICE Peterborough Advert page 43 Tel: 01733 264113 OP D PD LDA MH SI YA COZYCARE LTD Orton Southgate Tel: 01733 570100

OP D PD LDA MH SI YA

CROSS KEYS CARE Woodston Tel: 01733 396484

Advert page 42 OP D PD SI YA

EAST MIDLANDS OFFICE – APOLLO HOME HEALTHCARE LTD Orton Southgate Tel: 07739 633351 D PD LDA SI ELITE HOMECARE SERVICES Yaxley Tel: 01733 704328 FIELD HOUSE Eye Tel: 01733 222417 FOCUS CARE AGENCY LTD Peterborough Tel: 0845 864 8866

HELPING HANDS GROUP, THE Peterborough Tel: 01733 561000

LDA YA

HEMPSTEAD CARE AT STUART HOUSE Peterborough Tel: 0203 371 1565 OP PD YA HOME INSTEAD SENIOR CARE – BOURNE Bourne Tel: 01778 243100 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE – PETERBOROUGH, OUNDLE & THE DEEPINGS Advert pages 36 & 37 Hampton Tel: 01733 333342 OP D PD LDA MH SI YA HUB, THE Peterborough Tel: 01733 564852

OP PD LDA MH SI YA

INDEPENDENT HEALTHCARE SERVICES Werrington Tel: 01733 709418 OP D PD LDA MH SI YA AD

OP D PD MH SI

INTERSERVE HEALTHCARE – PETERBOROUGH Peterborough Tel: 01733 233323 OP D PD LDA MH SI YA AD

OP D PD SI

J&M CARE LTD – CAMBRIDGESHIRE HOME CARE Eye Tel: 01733 223426 OP D PD MH SI YA

OP PD LDA MH YA

FOR YOU HEALTHCARE LTD Peterborough Tel: 01778 219062 OP D PD LDA MH SI YA AD FRIARY COURT Eastfield Tel: 01733 347135

HALES GROUP LTD – PETERBOROUGH Advert page 49 Peterborough Tel: 01733 763052 OP D PD LDA MH SI YA

K2 CARE LTD Peterborough Tel: 01733 555261

OP D PD LDA MH SI YA AD

KINGFISHER COURT Peterborough Tel: 01733 396484

OP YA

KINGFISHER DOMICILIARY CARE Peterborough Tel: 01733 396484

GREENWOOD HOMECARE PETERBOROUGH Peterborough Advert page 40 Tel: 01733 808531 OP D PD LDA SI YA

OP D PD SI

LCMB THERAHEALTH HOMECARE Bourne Tel: 01778 243110

OP D PD YA

GREY HOUSE, THE Stamford Tel: 01780 489227

LILY MAE HOMECARE LTD Peterborough Tel: 01778 218157

OP D PD YA

OP D PD MH SI YA

OP D PD MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

51

Care and support providers continued LINCOLNS CARE LTD Peterborough Tel: 01733 701276

Advertisers are highlighted

OP D PD LDA MH SI YA AD

REABLEMENT AND SHARED LIVES Peterborough Tel: 01733 207207 OP D PD LDA MH SI YA AD

LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne Tel: 01778 424241 OP PD LDA MH SI YA

REGIONAL CARE PETERBOROUGH Peterborough Tel: 01733 475517 OP D PD MH YA

MAPLES, THE Orton Goldhay Tel: 01733 370022

ROYAL MENCAP SOCIETY – LINCOLNSHIRE DOMICILIARY CARE AGENCY Bourne Tel: 01778 423726 LDA

OP D SI

MEADOWS HOMECARE SERVICES Orton Southgate Advert page 44 Tel: 01733 889440 OP D PD MH SI YA MEARS CARE – PETERBOROUGH (ORTON) Orton Southgate Tel: 01733 362920 OP D PD LDA MH SI YA AD MIDCO CARE Peterborough Tel: 01733 530580

OP D PD LDA MH YA

MULBERRY HOME CARE – HEAD OFFICE Market Deeping Tel: 01778 343060 OP PD SI YA NESS M CARE SERVICES Peterborough Tel: 01733 321367

OP D PD LDA MH YA

NEXT STEPS COMMUNITY CARE LTD Lynch Wood Tel: 01733 391212 OP PD LDA MH YA PAVILIONS, THE Millfield Tel: 01733 295524

OP D PD MH SI YA

ROYAL MENCAP SOCIETY – SOUTH LINCOLNSHIRE DOMICILIARY CARE AGENCY Bourne Tel: 01778 423726 OP LDA YA SAGECARE (PETERBOROUGH) Peterborough Tel: 01733 296850 OP D PD MH SI YA SAHARA COMMUNITY CARE SERVICES Peterborough Tel: 01733 314800 OP D PD LDA MH SI YA SELECT CARE Peterborough Tel: 01780 444443

OP

SELECT SUPPORT PARTNERSHIPS – PETERBOROUGH OFFICE Peterborough Tel: 01733 396160 OP D PD LDA MH SI YA SENSE – COMMUNITY SERVICES (EAST) Peterborough Tel: 01733 425077 OP PD LDA SI YA

PETERBOROUGH SUPPORTED LIVING SERVICES Peterborough Tel: 01733 367206 PD LDA MH SI

SOCIAL CARE SOLUTIONS LTD – CAMBRIDGESHIRE OFFICE Glinton Tel: 01733 254800

POSITIVE STEPS (CARE SERVICE LTD) Peterborough Tel: 01733 339035 PD LDA YA

SPINNEY, THE Eye Tel: 01733 295524

PRESTIGE NURSING PETERBOROUGH Peterborough Tel: 01913 894711 OP D PD LDA MH SI YA AD

VOYAGE (DCA) (EAST) Peterborough Tel: 01543 484500

OP LDA YA

OP D PD MH SI YA

OP D PD LDA MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

52

For assistance with finding care and support, call Care Choices on 0800 389 2077

Care homes

Advertisers are highlighted

Peterborough and borderline areas, these include providers up to the postcode PE10, which encompasses parts of Northamptonshire, Lincolnshire and Cambridgeshire.

ABBEYGATE REST HOME North Street, Crowland PE6 0EG Tel: 01733 211429 ABBOTT HOUSE – OUNDLE Glapthorn Road, Oundle PE8 4JA Tel: 01832 277650 ACACIA HOUSE – PETERBOROUGH 37a School Road, Newborough PE6 7RG Tel: 01733 810000

OP

ELLIOT AVENUE 1 Elliot Avenue, South Bretton PE3 9TG Tel: 01733 331731

LDA MH

OP D

FIELD HOUSE Eyebury Road, Eye PE6 7TD Tel: 01733 222417

OP D PD SI

LDA MH

FLETTON AVENUE 35 Fletton Avenue PE2 8AX Tel: 01733 315090

LDA YA

ALAN ATCHISON – 5 AND 6 AUGUSTA CLOSE Parnwell PE1 5NJ LDA Tel: 01733 890889

FLORENCE HOUSE 220 Park Road PE1 2UJ Tel: 0300 303 8445

OP D

ALAN ATCHISON – 2 DAVID’S CLOSE Werrington PE4 5AN Tel: 01733 707774

GARDEN LODGE 37a Lincoln Road, Glinton PE6 7JS Tel: 01733 252980 Advert page 43

OP D

ALIWAL MANOR CARE CENTRE Turners Lane, Whittlesey PE7 1EH Tel: 01733 203347 AVERY HOUSE Chaffinch Lane, Hampton Vale PE7 8NF Tel: 01733 246840

LDA

OP D

OP D PD

BRACEBOROUGH HALL RETIREMENT HOME Church Lane, Braceborough, Stamford PE9 4NT OP Tel: 01778 560649 CHEVINGTON HOUSE 36 North Road, Bourne PE10 9AS Tel: 01778 421821 CLAIR FRANCIS RETIREMENT HOME 237-239 Park Road PE1 2UT Tel: 01733 312670 CLAYBURN COURT Clayburn Road PE7 8LB Tel: 0808 102 5106 Advert page 48

OP

OP D

OP D YA

CONQUEST HOUSE Straight Drove, Farcet, Peterborough PE7 3DJ LDA MH YA Tel: 01733 244623

HADDON HOUSE Brickburn Close, Hampton Centre PE7 8NZ OP LDA MH Tel: 01733 315793 HERMITAGE, THE 6-12 St Marys Street, Whittlesey PE7 1BG Tel: 01733 204922 KENEYDON HOUSE 2 Delph Street, Whittlesey PE7 1QQ Tel: 01733 203444 LAURELS, THE 45 High Street, Market Deeping PE6 8ED Tel: 01778 344414

OP

OP D

OP D PD

LAVENDER HOUSE CARE HOME 205 Broadway PE1 4DS OP Tel: 01733 564979 Advert inside front cover and outside back cover LYONS GARDENS 36 Lincoln Road, Glinton PE6 7JS Tel: 01733 254261 MAXEY HOUSE RESIDENTIAL CARE 88 Lincoln Road, Deeping Gate PE6 9BA Tel: 01778 342244 Advert page 43

LDA

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

53

Care homes continued OLIVEMEDE Hawthorne Road, Yaxley PE7 3JP Tel: 01733 240972 OSJCT DIGBY COURT Christopher’s Lane, Bourne PE10 9AZ Tel: 01778 422035 OSJCT WHITEFRIARS St Georges Avenue, Stamford PE9 1UF Tel: 01780 765434 PHILIA LODGE REST HOME 113-115 Eastfield Road PE1 4AU Tel: 01733 567758 QU’APPELLE CARE HOME Harrington Street, Bourne PE10 9HA Tel: 01778 422932 ROSE LODGE 35a Church Street, Market Deeping PE6 8AN Tel: 01778 344454 Advert page 41 ROYAL MENCAP SOCIETY – 55-56 BENYON GROVE Herlington PE2 5GH Tel: 01733 361313 SENSE – 25 HORSEGATE Deeping St James PE6 8EN Tel: 01778 347037 SENSE – 32A BROADGATE LANE Deeping St James PE6 8NW Tel: 01778 380522 SENSE – 36 BRAMLEY ROAD Market Deeping PE6 8JG Tel: 01778 348125 SENSE – 37 REDGATE COURT Saltersgate, Parnwell PE1 4XZ Tel: 01733 314559 SENSE – 38 REDGATE COURT Saltersgate, Parnwell PE1 4XZ Tel: 01733 313501

Advertisers are highlighted

OP D PD SI

OP PD

OP D

D

OP D PD SI

OP D PD

LDA

LDA SI

LDA SI

SENSE – 92 BLACK PRINCE AVENUE Market Deeping PE6 8LU Tel: 01778 344215

LDA SI

SENSE – MANOR COURT 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617

LDA SI

SENSE – NEWTON COURT 1-4 Newton Court, Stowehill Road PE4 7PY Tel: 01733 325713

LDA SI

SENSE – THE MANOR HOUSE 72 Church Street, Market Deeping PE6 8AL Tel: 01778 343768

LDA SI

ST MARGARETS CARE HOME 22 Aldermands Drive PE3 6AR Tel: 01733 567961 ST MARGARET’S HOUSE 187 London Road PE2 9DS Tel: 01733 555008 STAR RESIDENTIAL HOME 56-64 Star Road PE1 5HT Tel: 01733 777670

OP D

LDA MH

OP D MH

TALLINGTON CARE HOME Main Road, Tallington, Stamford PE9 4RP Tel: 01780 740314

OP D

TOWNGATE EAST, 20 Market Deeping, Peterborough PE6 8DR Tel: 01778 342091

OP

LDA SI

TUDORS CARE HOME, THE North Street, Stanground PE2 8HR Tel: 01733 892844

LDA SI

WILLOWS, THE 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 440773 OP D

LDA SI

YEW TREE RESIDENTIAL CARE HOME 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 440247

OP D

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

54

For assistance with finding care and support, call Care Choices on 0800 389 2077

Care homes with nursing

Advertisers are highlighted

Peterborough and borderline areas, these include providers up to the postcode PE10, which encompasses parts of Northamptonshire, Lincolnshire and Cambridgeshire.

LONGUEVILLE COURT CARE HOME Village Green, Orton Longueville PE2 7DN OP D PD YA OP Tel: 01733 822245 Advert page 49

ABBEY COURT CARE HOME Falcon Way, Bourne PE10 0GT Tel: 01778 391390 ASHLYNN GRANGE Bretton Gate, Bretton PE3 9UZ Tel: 01733 269153 Advert pages 45

MALTINGS CARE HOME, THE Aldermans Drive PE3 6AR OP D PD SI YA Tel: 01733 897733 OP D PD YA Advert inside front cover and outside back cover

BRAEBURN LODGE Braeburn Road, Deeping St James PE6 8GP PARK HOUSE NURSING HOME Tel: 01778 752500 OP D PD SI YA 27 Park Crescent PE1 4DX Tel: 01733 555700 BROADLEIGH CARE HOME

OP D

213 Broadway PE1 4DS PARK VISTA CARE HOME Tel: 01733 561475 OP D 15 Park Crescent PE1 4DX Advert inside front cover and outside back cover Tel: 01733 555110 OP D CEDAR COURT NURSING HOME Advert inside front cover and outside back cover 37 New Road, Whittlesey PE7 1SU PHILIA LODGE REST HOME OP D Tel: 01733 350320 113-115 Eastfield Road PE1 4AU CEDARS, THE Tel: 01733 567758 D Church Walk, South Street, POLEBROOK NURSING HOME Bourne PE10 9UQ Tel: 01778 421555 OP D PD Morgans Close, Polebrook PE8 5LU Tel: 01832 273256 OP D PD MH CHERRY BLOSSOM CARE HOME PRIORY COURT Warwick Road, Walton PE4 6DE Tel: 01733 510141 Advert pages 38 & 39 OP D PD SI Priory Road, Stamford PE9 2EU Tel: 01780 766130 OP D PD SI YA EAGLE WOOD NEUROLOGICAL CARE CENTRE Bretton Way PE3 8DE Tel: 01733 516300

RED HOUSE, THE OP D PD MH SI YA 11 Emlyns Street, Stamford PE9 1QP Tel: 01778 380756

ELMS CARE HOME, THE 2 Arnolds Lane, Whittlesey PE7 1QD Tel: 01733 808724 Advert page 47 GABLES CARE HOME, THE 101 Coates Road, Eastrea, Whittlesey PE7 2BD Tel: 01733 808703 Advert page 47

HOLLAND HOUSE NURSING HOME 35 Church Street, Market Deeping PE6 8AN Tel: 01778 345677

OP D PD

STAR RESIDENTIAL HOME 56-64 Star Road PE1 5HT Tel: 01733 777670

OP D

OP D MH

WERRINGTON LODGE OP D MH YA Baron Court, Werrington Meadows PE4 7ZF Tel: 01733 822246 Advert page 49 OP D PD YA WOODGRANGE Westminster Lane, West Road, Bourne PE10 9TU OP D PD MH YA OP D Tel: 01778 424010

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care

55

Index

Advertisers are in bold

4passioncare 50

A Abbey Court Care Home

55

Abbeygate Rest Home

53

Abbott House - Oundle

53

About Me Care and Support

50

Acacia House – Peterborough 53 Alan Atchison – 5 and 6 Augusta Close

53

Friary Court

Braceborough Hall Retirement Home

53

Braeburn Lodge

55

Broadleigh Nursing Home

55

C

55

Cedars, The

55

H

Allied Healthcare Peterborough 50

Choices Care

51

Ashlynn Grange

55

Clair Francis Retirement Home 53

Aspire Care Peterborough

50

Clayburn Court

53

Clearwater Care Group Ltd

51

Augusta Care Ltd

50

ComForcare Senior Services – Peterborough Office 51

Axiom House

50

Conquest House

53

Avery House

53

Cozycare Ltd

51

Cross Keys Homes

51

Bloomsbury Home Care Ltd Bourne 50 Bluebird Care (Peterborough & Rutland) 50 Bishops Gardens

E Eagle Wood Neurological Care Centre

55

East Midlands Office – Apollo Home Healthcare Ltd 51 Elite Homecare Services

51

Elliot Avenue

53

Elms Care Home, The

55

Field House

51, 53

51

Haddon House

53

Hales Group Ltd – Peterborough

51

Helping Hands Group, The

51

Hempstead Care at Stuart House 51 Hermitage, The

53

Holland House Nursing Home 55 Home Instead Senior Care – Bourne

51

Home Instead Senior Care – Peterborough, Oundle & The Deepings 51 Hub, The

F

56

53

Cedar Court Nursing Home

53

50

Garden Lodge

Grey House, The

Chevington House

Better Healthcare Services

55

50

Aliwal Manor Care Centre

B

Gables Care Home, The

Carewatch (Peterborough)

Cherry Blossom Care Home 55

Atlas Care Services Peterborough 50

G

Greenwood Homecare Cambridgeshire Care Agency Ltd 50 Peterborough 51

Alan Atchison – 2 David’s Close 53 53

51

51

I Independent Healthcare Services 51 Interserve Healthcare – Peterborough

51

J J&M Care Ltd – Cambridgeshire Home Care 51

K

Fletton Avenue

53

K2 Care Ltd

51

Florence House

53

Keneydon House

53

Focus Care Agency Ltd

51

Kingfisher Court

51

For You Healthcare Ltd

51

Kingfisher Domiciliary Care

51

For assistance with finding care and support, call Care Choices on 0800 389 2077

Index

Advertisers are in bold

continued

L Laurels, The

Philia Lodge Rest Home 53

54, 55

Polebrook Nursing Home

55

Lavender House Care Home 53

Positive Steps (Care Service Ltd) 52

LCMB Therahealth Homecare

51

Prestige Nursing Peterborough 52

Lily Mae Homecare Ltd

51

Priory Court

Lincolns Care Ltd

52

Q

Lincolnshire Domiciliary Care Branch

52

Longueville Court Care Home 55 Lyons Gardens

53

M Maltings Care Home, The

55

Maples, The

52

Maxey House Residential Home 53 Meadows Homecare Services 52 Mears Care – Peterborough (Orton) 52 MidCo Care Mulberry Home Care – Head Office

52 52

Qu’Appelle Care Home

54

R Reablement and Shared Lives 52 Latvian Festival

Red House, The

55

Regional Care Peterborough

52

SENSE – Manor Court

54

Rose Lodge

54

SENSE – Newton Court

54

Royal Mencap Society – 55-56 Benyon Grove

54

SENSE – The Manor House

54

Social Care Solutions Ltd – Cambridgeshire Office

52

Spinney, The

52

St Margarets Care Home

54

St Margaret’s House

54

Royal Mencap Society – Lincolnshire Domiciliary Care Agency Royal Mencap Society – South Lincolnshire Domiciliary Care Agency

N

S

Ness M Care Services

Sagecare (Peterborough)

52

55

52

52

52

Star Residential Home

T Tallington Care Home

54

Towngate East, 20

54

Tudors Care Home, The

54

Next Steps Community Care Ltd 52

Sahara Community Care Services 52

O

Select Care

52

Olivemede 54

Select Support Partnerships – Peterborough Office

52

OSJCT Digby Court

54

V

SENSE – 25 Horsegate

54

Voyage (DCA) (East)

OSJCT Whitefriars

54

SENSE – 32a Broadgate Lane

54

SENSE – 36 Bramley Road

54

W

P Park House Nursing Home

55

SENSE – 37 Redgate Court

54

Park Vista Care Home

55

SENSE – 38 Redgate Court

54

Pavilions, The

52

SENSE – 92 Black Prince Avenue 54

52

SENSE – Community Services (East)

Peterborough Supported Living Services

52

54, 55

52

Werrington Lodge

55

Willows, The

54

Woodgrange 55

Y Yew Tree Residential Care Home 54

Visit www.carechoices.co.uk for further assistance with your search for care

57

Index

Advertisers are in bold

continued

Other advertisers A Class Care 46 Anchor Homes 48 Alysia Caring Luxury Care Homes 38, 39 Amberley Hall Care Home 45 Aria Court Care Home 45 Athena Care Homes Ltd 45 Barchester 49 Bupa 47 Care Choices Questionnaire

35, 46 Care Choices Website 16, 45, 49 Care Select 14, 41, 47, 50, 58 Carers Trust 47

Cedar Falls Care Home

Inside back cover Country Court Care 41 Cross Keys Care 42 Goodwins Hall Care Home 45 Helping Hands Homecare Services 44 Hunters Creek Care Home

Inside back cover J & S Healthcare Ltd 43 Nelson Lodge Care Home 48 Peterborough Care

Inside front cover and

Outside back cover

Purely Care 46 Sandpiper Care Home

Inside back cover Tanglewood Care Home

Inside back cover Tanglewood Care Homes

Inside back cover Tanglewood Village at Cedar Falls

Inside back cover Thera Trust 41 Toray Pines Care Home

Inside back cover

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2017 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-51-2 Printed in England.

Ref. No: 4001/PeterboroughCity4/0717. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Peterborough City Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. www.carechoices.co.uk Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Care Select Manager: Paul O’Callaghan.

Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green. Sales Executives: Kara Morrallee.

Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell.

Creative Artworkers: Ruth Clarry, Bobbie Johnson. Marketing Distribution: Elayna Cordes.

58

For assistance with finding care and support, call Care Choices on 0800 389 2077

A passionate approach to in Peterborough elderly

care

Peterborough Care, a family run organisation operating Care Homes for older people since 1984.

Commitment to to quality of care is vitamlpany, co the success of the d the our reputation an . services we deliver

The Maltings Care Home Tel: 01733 897733

Park Vista Care Home Tel: 01733 555110

The founder Shammy Marjara a Registered Nurse still has a hands on approach to care and is still as passionate today about working with older people as she was when she first opened Broadleigh back in 1984. Peterborough Care is a true family run company and each family member has an active and day to day involvement in the running of the company supported by what they describe as their number 1 asset THEIR STAFF!

Broadleigh Care Home Tel: 01733 561475

‘Peterborough Care have a wealth of experience providing Nursing, Residential and Dementia Care. We are the longest established residential care provider for older people in Peterborough and offer a full spectrum of services across our four homes. Peterborough Care continue to show their ongoing commitment to the City as they are currently constructing a purpose built Dementia Specific Care Home in Thorpe Wood’ • • • • • • • • •

NAPA (National Activity Providers Association) Members Registered Nursing Home Association Members Care England Members Open Viewing/Visiting Respite Care/Post–operative Care Residential Care Nursing Care Dementia Care Continuing Health Care

Lavender House Care Home Tel: 01733 564979

Please contact our care homes direct on the numbers abov ly e or alternatively cont act our Head Office on the number below.

Peterborough Care, 236 Eastfield Road, Peterborough PE1 4BD Tel: 01733 562328 • www.peterboroughcare.com • email: info@peterboroughcare.com