Gloucestershire Care and Support Guide 2015/16

Gloucestershire Care & Support Guide 2015/16

The comprehensive guide to choosing and paying for care • Domiciliary care/support • Specialist care • Useful contacts • Care homes In partnership with

Publications

www.carechoices.co.uk

The Longhope Manor Estate

An Associate Organisation

The Manor House

• Nursing Care • Palliative Care • Dementia Care • Respite & Recovery Care

Longhope Manor is a respected centre of excellence, offering a choice of accommodation styles and any duration of stay to suit you; with every Resident or Club Member benefiting from the highest standards of personal, nursing and medical care.

For a few hours or for the day - join us at The Village Club at Longhope Manor (opening summer 2015).

Club members enjoy companionship, care and support whilst indulging in any combination of Club Spa & salon treatments and choosing from a diverse programme of well-being classes. Elevenses, lunch and “Afternoon Tea’ take on a whole new meaning in our Village Club cafe, bistro, sensory gardens and sunken drinks patio. For a Village Club Pack call us on 01452 832120.

A short stay - our respite rooms can be booked up to 6 months in advance. Taking a break from your usual routine can do wonders. Join us for a relaxing holiday or treat your family/carers to a well deserved break.

Residency - make Longhope Manor your new home and enjoy peace of mind and continuity of care in a beautiful location - a designated conservation area; full of village charm.

We can help in so many ways Why not call Michelle Jarvis, Queen’s Nurse on 01452 830291 or drop in for coffee and a chat

Ross Road, Longhope, Gloucestershire. GL17 0LL Email: reception@distinctivecare.co.uk www.distinctivecare.co.uk

Contents Welcome from Gloucestershire County Council Regions covered by this Guide Introduction from the Gloucestershire Care Providers Association Finding information Accessing the internet Online information about care and support Other information on care and support Formal social care support Assessing your needs Advocacy - help to be heard Keeping active and staying healthy Keeping active Social activities Volunteering Travel and transport Staying healthy Help to stay in your own home Making life easier at home Occupational therapy Mobility equipment Integrated Community Equipment Services Purchasing equipment privately Home Improvement Agencies Telecare Housing-related support in the community Getting back on your feet Community meals Home care Domicilliary care/support checklist Housing with care Shared Lives Sheltered housing Extra care housing Care villages Residential care Personal care or nursing care Out-of-county care End of life care Care homes checklist This Guide’s free helpline Care and support for people with specialist needs Hearing loss Visual impairments Drop In Centres Learning disability Mental health Employment Dementia Residential dementia care checklist

Alternative formats This Guide is available electronically at www.carechoices.co.uk.

There is also a Browsealoud option for those requiring the information in spoken word.

5 5 6 6 6 7 7 8 8 8 9 9 9 11 11 13 14 16 21 21 21 21 22 22 23 23 25 25 27 41 41 41 42 42 43 43 44 45 46 47 47 47 48 48 49 49 50 50 51

Money matters Paying for care Eligibility for State benefits Personal budgets Direct payments Will I have to pay for services?

Paying for your own care Other funding sources Running out of money whilst in care Top-up payments Contracts Seeking specialist information and advice on paying for care Carers Who is a carer?

Support for carers A carer’s assessment Short breaks for carers Carers’ Emergency Scheme Black and minority ethnic carers Ensuring quality of care Inspecting and regulating care services Complaints about health and social care services Protecting vulnerable adults Legal matters How solicitors can help Useful local contacts Other contacts Listings Domiciliary care/support providers Care homes/care homes with nursing ■ Cheltenham ■ Cotswolds and Cirencester ■ Forest of Dean ■ Gloucester ■ Stroud ■ Tewkesbury Index

52 52 52 53 53 54 55 56 56 57 57 57 58 58 58 58 59 59 60 60 60 60 62 62 62 64 65 29 67 67 76 79 83 89 93 94

Cover map design by Care Choices Ltd. Based upon Crown copyright. All rights reserved. Gloucestershire County Council 100019134 2011.

Gloucestershire County Council and Gloucestershire Care Providers Association’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within.

All the listings in this publication are supplied by the Care Quality Commission (CQC).

Gloucestershire County Council, Gloucestershire Care Providers Association and Care Choices cannot be held responsible for any errors or omissions.

To obtain extra copies of this Gloucestershire Care and Support Guide, free of charge, contact the Adult Social Care Helpdesk, Gloucestershire County Council at socialcare.enq@ gloucestershire.gov.uk or call 01452 426868.

Visit www.carechoices.co.uk for further assistance with your search for care

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www.ctch.co.uk t: 01684 290666 | enquiries@ctch.co.uk Residential & Nursing Care • Respite Care • Day Care

At Cedar Trust we are dedicated to making you feel right at home. We recognise everyone as individuals, and with our team at the heart of our caring and friendly community we offer our residents as much independence as they wish.

Bredon View Care Home 24-26 Libertus Road, Cheltenham GL51 7EL Telephone: 01242 525087

Chargrove Lawn Care Home

Being a local, family run company with over 25 years of experience, we have developed a strong and trusted reputation for providing high quality, professional care.

Nothing is more important to us than to deliver a warm, welcoming and comfortable living environment, with well maintained surroundings and delicious, nutritious meals.

Shurdington Road, Shurdington GL51 4XA Telephone: 01242 862686

Each of our homes have their own unique character and ambience, with a variety of rooms and suites to suit your individual needs.

Redlands Acre Care Home & Redlands Court Luxury Care Suites

Why not spend the day with us, meet the team, talk with our residents and see for yourself?

Parton House Care Home Parton Road, Churchdown GL3 2JE Telephone: 01452 856779

35 Tewkesbury Road, Longford GL2 9BD Telephone: 01452 507248

The Grange Nursing and Care Home Grange Road, Northway, Tewkesbury GL20 8HZ Telephone: 01684 850111

Winstonian House Care Home 38-42 All Saints Road, Cheltenham GL52 2EZ Telephone: 01242 577927

For more information and friendly advice, please telephone, email or visit our website.

t: 01684 290666

enquiries@ctch.co.uk

www.ctch.co.uk

Welcome from Gloucestershire County Council Gloucestershire County Council, working in partnership with Gloucestershire Care Services, provides social care to vulnerable adults, those with disabilities and older people.

We recognise that for many people, health and social care needs overlap, so we are working on developing an integrated care model with health colleagues. This will support people to live independent lives and help people get back home with help and support, rather than going into residential care before they are ready to.

We know how important it is to help you get the right care and support to help you live active and independent lives. We do this by working closely with you as well as listening to your families and carers to tailor the support package for you.

We continue to work closely with the Care Quality Commission (CQC) inspectors, the Gloucestershire Care Providers Association (GCPA) and care providers to ensure quality standards are consistently maintained in the care we provide. Regulations for registered residential, nursing and domiciliary care services focus

on improved outcomes around involvement and information, personalised care and treatment, safety and safeguarding.

This Guide provides information and advice on a range of options and signposts you to local organisations and services. I hope you find it useful in helping you and your family to make informed decisions about the choices available to you in Gloucestershire.

Cllr Dorcas Binns Cabinet Member for Older People Gloucestershire County Council

Regions covered by this Guide

Worcestershire

Warwickshire

Herefordshire

Chipping Campden TEWKESBURY Bishop’s Cleeve

Newent FOREST OF DEAN

Stow-on-the-Wold

CHELTENHAM GLOUCESTER

Cinderford

Wales

Moreton -in-Marsh

Bourton-on -the-Water

Oxfordshire

Coleford STROUD

Lydney

COTSWOLDS & CIRENCESTER

Nailsworth Dursley

Tetbury

Wiltshire Avon Map design by Care Choices Ltd. Based upon Š Crown copyright.

All rights reserved.

Gloucestershire County Council 100019134 2011

Visit www.carechoices.co.uk for further assistance with your search for care

5

Introduction from the Gloucestershire Care Providers Association Who we are and what we do The Gloucestershire Care Providers Association (GCPA) is a membership body open to all independent providers of social care (private, not-for-profit and charitable organisations) delivering care and support to people in their own homes or in a residential setting within Gloucestershire. Members work with older people, people with learning difficulties, people with mental health issues and people with disabilities.

Membership of the GCPA is a sign of a progressive organisation, committed to delivering the highest standards of care and keen to play an active part in the county’s wider social care community.

Representatives of the GCPA attend regular strategic and liaison meetings with county council staff, to discuss and review contracts, procedures and other issues and work closely with the NHS and Clinical Commissioning Group in the county. The GCPA works together on a variety of initiatives aimed at both tackling immediate issues facing vulnerable people and designing better ways of working for the future.

In addition, the GCPA has strong links with the Care Quality Commission and regularly liaises with senior

county councillors, local MPs, Healthwatch and other decision makers, influencers and interested organisations.

The GCPA’s main aims are to: • represent the interests of independent care/support providers and promote membership within the county; • work with local authorities, NHS and other statutory and regulatory bodies in Gloucestershire to help improve social care delivery; • encourage the sharing of best practice amongst members; and • negotiate with Gloucestershire County Council staff the annual fee reviews and contractual revisions within the county.

Members are shown with a GCPA beside their listing, which start on page 29 for domiciliary care/support and page 67 for care homes.

Registered Number: 7841236 Email: care@gcpa.co.uk Web: www.gcpa.co.uk

Finding information Accessing the internet There is lots of information available on the internet. If you have never used the internet, but would like to learn how, help is available.

Libraries can provide courses for people who have never used the internet before. Library staff and computer buddies help over 800 people a week make better use of the internet.

Sign up and a course can be organised in your local library. To book a place, contact Gloucestershire Libraries on 0845 230 5420.

Connect Connect is a project, run by Gloucestershire Rural Community Council (GRCC), that offers free help to older people in rural Gloucestershire to get started and feel more confident online, learning computer basics on their own terms.

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GRCC provides help and advice with computers and the internet for those who are either new and nervous users or those who want to further their knowledge.

Support can be given through one-to-one training and support by volunteers in your own home or group sessions around the county.

For more information please contact Holly Mills, Connect Project Co-ordinator at GRCC, on 01452 528491 or email connect@grcc.org.uk Magic Mouse Magic Mouse is a service run by Age UK Gloucestershire at locations in Cheltenham and Gloucester. Sessions are taught by volunteers, so there is a small charge to cover their costs, and can be held in your own home if required.

For more information, contact 01452 422660 or email enquiries@ageukgloucestershire.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Online information about care and support NHS Choices The NHS Choices website has lots of information and includes a guide for people who have care and support needs, their carers and people who are planning for their future care needs. You can find the guide at www.nhs. uk/Conditions/social-care-and-support-guide Finding the right health service You can visit www.asapglos.nhs.uk where you can search by symptom to get self-care advice and find relevant health services in your area.

Alternatively, go to the Choose Well website, which gives you advice and information on where to go if you feel you need medical help.

Web: www.choosewellglos.nhs.uk

Your Circle The Your Circle website offers advice and links people to the services and support they need to help them live independently for as long as possible.

It includes information about how the social care system works and how to use it when you need it.

Visit www.yourcircle.org.uk or call the Adult Social Care Helpdesk on 01452 426868.

Healthwatch Gloucestershire ‘Find a Service’ database There is lots of information about services listed on the Healthwatch Gloucestershire website www.healthwatchgloucestershire.co.uk under the ‘Find a Service’ tab, or you can ring 0800 652 5193.

Other information on care and support There are other ways to find out about what is going on in your local area and the different forms of care and support information available.

Village and Community Agents The Village and Community Agent Service provides people throughout Gloucestershire, particularly those who are older, frail and vulnerable, with easy access to a wide range of information and local community connections. Where necessary they also signpost to other relevant services to meet people’s broader needs to remain living independently. This enables people to make informed choices about their current and future needs whilst improving their health and wellbeing. The service is committed to collaborative working across agencies and seeks community solutions wherever possible, reconnecting people and places to help older people remain living independently.

Agents are able to visit people in their own homes and make direct contact with organisations able to provide the service they need. The service: • signposts to other agencies, for example: - Department for Works and Pensions; - Gloucestershire Fire and Rescue; - Carers Gloucestershire; - Age UK; - Adult and Social Care Helpdesk.

• provides high quality and up-to-date information; • puts people in direct contact with organisations that

can provide the service they need; and • signposts to the InTouch service that develops new community activities.

Please contact Gloucestershire Rural Community Council (GRCC) for more information on 01452 528491 or contact the Adult Social Care Helpdesk on 01452 426868. Or visit www.villageagents.org.uk Gloucestershire County Council Adult Helpdesk The Gloucestershire County Council Adult Helpdesk team can signpost you to useful sources of information and advice. They can take requests and referrals for assessments, requests for social care support and are the first point of contact for safeguarding concerns.

They can also take requests for council information sheets to be provided in large print, on audio tape and in easy read versions. If you would like a copy in one of these formats, please call 01452 426868.

All Helpdesk referrals are prioritised according to Adult Social Care Guidelines. To request an assessment, contact the Adult Social Care Helpdesk on 01452 426868. The Helpdesk is open from 8am to 5pm, Monday to Friday.

Visit www.carechoices.co.uk for further assistance with your search for care

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Formal social care support Adult social care services are changing across England to give people, their families and carers, much greater choice and control over the support that they receive and who delivers it; this is called self-directed support. It’s a move away from a traditional system where care professionals make all the decisions.

Your Circle is the name of Gloucestershire County Council’s approach to this more flexible and personal method of support. Instead of individuals fitting into existing services, the changes reflect a more personcentred approach, ensuring that: • people have access to short-term support to help them regain their independence and reduce reliance on longer term support;

• people’s changing needs are met, according to their own individual circumstances; • people feel in control of decisions about their own support; • support and services are flexible and reflect people’s day-to-day requirements; and • everyone has easy access to information, advice and advocacy.

If you or your family feel that you need extra support, you should first call the Adult Social Care Helpdesk on 01452 426868. The person you speak to will help you to talk about any problems you are facing and will give you information about what help may be available locally.

Alternatively, visit www.yourcircle.org.uk

Assessing your needs What is the assessment process?

An assessment is how the council decides whether a person needs care and support to help them live their dayto-day life, or, in the case of a carer, their needs for support.

The aim is to get a full picture of the person and what needs and goals they may have.

If you have a relative, friend or carer who helps you and provides care, then you may want to involve them in your assessment too. If someone is likely to have substantial difficulty in being involved in their assessment and if they do not have anyone else appropriate to support and represent them then the council will arrange an independent advocate for them.

The assessment must be carried out by an appropriately trained assessor, for instance a social worker, who will consider a number of factors, such as: • the person’s needs and how they impact on their wellbeing – for instance, a need for help with getting dressed or support to get to work; • the outcomes that matter to the person – for example, whether they are lonely and want to make new friends; and

• the person’s other circumstances – for example, whether they live alone or whether someone supports them.

After carrying out the assessment, the council will then consider whether any of the needs identified are eligible for support. Because not all care needs are met by the council, it uses a national eligibility framework to decide which needs are eligible to be met by public care and support.

Further information about the national eligibility criteria can be found at www.gloucestershire.gov.uk/CareAct, via Your Circle or by contacting the Adult Social Care Helpdesk.

Whether your needs are eligible or not the council will be able to offer guidance and information about sources of support that you can access or provide for yourself.

The council views carers as equal partners in your care and they are entitled to have a separate assessment of their needs in their own right as a carer, to see if there are services and support that might help them. See page 58 for more information on support for carers and carers’ assessments.

Advocacy - help to be heard Advocacy in all its forms seeks to ensure that people are able to: • understand the information that they need to use to make choices about their care and support arrangements; • have their voice heard on issues that are important to them; • defend and safeguard their rights; and

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• have their views and wishes genuinely considered when decisions are being made about their lives.

Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care choices.

If you or someone you know would benefit from the support of an advocate in Gloucestershire call 0800 644 6448 and you will be directed to the right organisation.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Advocacy - help to be heard continued Also, in certain specified circumstances, if a person has substantial difficulty in engaging with the local authority care and support processes and they have no-one else

who is appropriate to support them then the local authority must arrange an independent advocate to represent and support the individual.

Keeping active and staying healthy To ensure people age well and later years are accompanied by good health, it’s important to remain active, engage in regular exercise, maintain your social

contacts and adopt a healthy lifestyle. Chronic disease, disability and poor health don’t automatically come with old age.

Keeping active As people get older, keeping active can help them remain independent for as long as possible. Improving strength and balance can prevent falls and keep people from slowing down, so they can keep living the life they want.

Some of the benefits of keeping active include: • a reduced risk of developing a life-threatening disease; • a greater likelihood of maintaining or reaching a healthy weight; • a greater sense of wellbeing; and • improved sleep and increased vitality.

There are many activities that can help reduce falls, including: • community exercise groups specifically developed for increasing strength and balance;

• tai chi, a form of exercise that has many health benefits and can improve balance; • swimming, which improves muscle tone and strength while the body is supported; • walking in a group, which can benefit fitness as well as being a social activity; and • dancing, which can improve fitness and balance.

If you are concerned about falling, talk to your GP about being referred to a suitable exercise group through the ‘exercise on prescription’ scheme or speak to your local district council which can advise on suitable activities in your area.

Remember, before beginning a new exercise regime, it’s a good idea to talk to your GP.

Social activities Social activity plays an important part in keeping you fit and healthy. This could be meeting a friend for lunch or a cup of tea, going to the theatre, or attending a day centre regularly.

The In Touch Project The aim of Gloucestershire Rural Community Council’s In Touch Project is to enable older people to access healthrelated and social activities in their communities, through the provision of information, advice and signposting, resulting in greater independence and physical/mental wellbeing. It does so, by: • providing older people with information, advice and access to health-related and social activities in Gloucestershire (existing and new); • liaising with and further developing relationships with health and social care professionals providing information and learning relating to the work of the project;

• continuing to hold events relating to health, the transformation of social care and emerging needs of older people; and • remaining visible and engaging in strategic activity to ensure the needs of older people living in the county are considered in the planning process.

For more information contact: Katie Lake – In Touch Adviser Gloucestershire Rural Community Council Tel: 01452 528491 Email: katiel@grcc.org.uk Gloucestershire Community Hubs Gloucestershire Community Hubs are spaces within communities where older and vulnerable people can meet to become more active, socialise with friends and try new things.

Hubs are established in a variety of locations

Visit www.carechoices.co.uk for further assistance with your search for care

9

Social activities continued depending on what is available within each community.

The Hubs offer a resource to the community that helps people to remain independent, maintain their wellbeing and stay connected with other people.

The range of activities undertaken within the hubs has now exceeded expectations and the diagram below includes just a selection of the broad range of activities now being offered across the county.

Gloucestershire Hubs Activities

Health surgeries/events

Social (reducing isolation)

Hearing aid clinic Healthy heart Lose weight, Live well Mixed ability yoga Backward chaining Cardiac Rehab Phase IV Seated activity Tai Chi Chi Kung Active Balance Pulmonary rehabilitation Zumba Gold Lip reading course Chiropody/basic foot care Reflexology and Aromatherapy Falls awareness Breast cancer awareness

Scrabble Choir Knit and Natter Whist drives Film afternoon Quiz night Chance to dance Grow your own - gardening Carpet bowls Mosaic making Caring for carers

Lifelong learning Art classes Mobile library Cookery and health eating Local history Family history IT lessons

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

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• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Social activities continued Where is my nearest Gloucestershire hub?

Cheltenham

Lydney

Wallace House, Windermere Road, Hatherley GL51 3PF Tel: 0800 408 0000

Goode Court, Bream Road GL15 5JP Tel: 0370 192 4572

Cotswolds

Gloucester

Market Place, Bourton on the Water GL54 2HE Tel: 01902 378653

Duke of Beaufort, Podsmead Road GL1 5UB Tel: 0370 192 4574

Mulberry Court, Middlemead Road, Cirencester GL7 1GG Tel: 0370 192 4240

Badger Vale, Woodpecker Road, Podsmead GL2 5FQ Tel: 01452 424344

Coobe House, New Church Street, Tetbury GL8 8DS Tel: 01902 378653 Beech Grove Court, Cirencester GL7 1BD Tel: 01902 378653

Charter Court, Victoria Road, Barton GL1 4EP Tel: 01452 424344 Broom House, Robinswood GL4 6UY Tel: 01452 424344

Cotswold South

Oliver Close, Tuffley GL4 0HD Tel: 01452 424344

St Birinus Court, Lechlade GL7 3BU Tel: 01902 378653

Clapham Court, Alvin Street, Kingsholm GL1 3DD Tel: 01452 424344

Cotswold North

Stroud/Dursley

Jameson Court, Moreton in Marsh Tel: 01902 378653

Stroud Community Hub, Uplands GL5 1TF Tel: 01453 759388

Forest of Dean/Newent

Chantry Centre, Long Street, Dursley GL11 4JB Tel: 07889 512644

Sheppard House, Sheppard Way, Newent GL18 1TL Tel: 01531 821227

Tewkesbury

Cinderford

Marina Court, Trafalgar Road GL20 5AY Tel: 01684 273360

Foxes Bridge Community Hub, Bilson GL14 2LJ Tel: 01594 825484

Clee House, Lanes Court Close GL20 5JQ Tel: 0370 192 4569

Volunteering Volunteering is a great way to stay active, meet new people, learn new skills or use old skills.

Find out more at Volunteering Gloucestershire on 0845 310 5337 or www.volunteerglos.org.uk

Travel and transport Am I still safe to drive?

Safer Driving with Age (SAGE) is a programme providing older drivers with support, guidance and coaching to enable them to drive for as long as it is safe to do so.

Go to www.roadsafety-gloucestershire.org.uk for more information.

The Blue Badge Scheme Under current regulations, badges may be issued without further assessment to disabled people (whether drivers or passengers) if they: • receive the higher rate of the mobility component of

Disability Living Allowance (DLA); • score eight points or more under the ‘moving around’ activity of the mobility component of Personal Independence Payment (PIP); • are registered severely sight impaired; • receive a War Pensioners Mobility Supplement; or • receive an Armed Forces Compensation Award.

For further advice, visit www.gloucestershire.gov.uk or contact the Blue Badge office at Gloucestershire County Council on 01242 532302 or the Adult Social Care >> Helpdesk on 01452 426868.

Visit www.carechoices.co.uk for further assistance with your search for care

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Celtic Care Services will provide you with a high quality personalised care and support service to help you to retain or regain your independence and enable you to stay in the comfort of your own home.

Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages.

This is borne out by our customer base predominantly being made up of individuals who fund their own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new branch in Chiseldon.

Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of exible services including all aspects of personal care including help getting up in the morning or accessing a bath or shower, social care including assisting you to go shopping or accompanying you to groups or social activities, and also complex care for people with more individual health care needs. These services are available to children, adults and the more elderly members of our community and can be long term or for short periods; to help during holidays or just to enable you to regain your independence. All our services are individually tailored to your preferences and are continually adapted to meet your changing needs.

Chippenham Branch 01249 651908

Swindon Branch 01793 741153

07866 464363 Shelley@celticcareservices.co.uk

07891 933327 enquiries@celticcareservices.co.uk

www.celticcare.co.uk

Travel and transport continued >> Concessionary Bus Passes If you have reached the pensionable age for a woman, irrespective of whether you are male or female, you are eligible for an age-related concessionary bus pass that will entitle you to free travel on most local bus services, throughout England, between 9.30am and 11pm on Mondays to Fridays and all day at weekends. Certain exceptions apply, for example bus passes cannot be used on night buses.

If you have not yet reached the pensionable age and you have a disability, you may still be eligible for a concessionary bus pass. Under current regulations you will be entitled to a concessionary bus pass if you: • receive the higher rate of the mobility component of Disability Living Allowance (DLA) or score eight Personal Independence Payment (PIP) points or more; • are registered severely sight impaired; • are registered profoundly deaf; or • receive a War Pensioners Mobility Supplement.

Other people may be issued a pass if their disability is permanent and substantial and makes them unable or virtually unable to walk.

For more information, please visit www. gloucestershire.gov.uk/buspass or call 01452 426265.

Community transport Community transport varies by local area and has to be pre-booked. Dial-a-rides are wheelchair accessible and are generally for anyone who has difficulty with public transport. Services, fares, eligibility and the kind of journeys you can make vary from place to place.

For more information, please visit www.gloucestershire.gov.uk/CommunityTransport or call 01452 426260.

Accessibility services Shopmobility schemes hire out or lend manual wheelchairs, powered wheelchairs and powered scooters to anyone who needs help with mobility to get around.

In Gloucestershire, there are Shopmobility centres in Cheltenham and Gloucester.

Pre-booking is advised in Cheltenham by calling 01242 255333 and Gloucester by calling 01452 302871.

There are 8,000 locked toilets in Gloucestershire specifically for disabled people. You can get a key from most tourist offices or www.radar-shop.org.uk

Staying healthy There is more information about certain health conditions starting on page 47.

Illness or injury? Not sure where to turn?

If you need medical help and advice but it is not an emergency, contact NHS 111, available 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

The service is staffed by a team of fully-trained advisers with clinical support, who will ask questions to assess your symptoms. They will then give you the healthcare advice you need or direct you straight away to the local service that is best placed to help you.

You can also visit www.asapglos.nhs.uk where you can search by symptom to get self-care advice and find relevant services in your area.

Alternatively, go to the Choose Well website, which gives you advice and information on where to go if you feel you need medical help. Web: www.choosewellglos.nhs.uk Smoking The Gloucestershire NHS Stop Smoking Service is a free NHS service, provided by Gloucestershire Care Services, which offers support and advice to people who are considering quitting smoking.

Tel: 0300 421 0040 Web: www.stopsmokingglos.nhs.uk

Alcohol If you are concerned about your drinking, contact your GP. Your GP may offer you advice or support in the practice, put you in touch with Independence Trust community health trainers or refer you to another professional, such as a hospital consultant.

Health trainers Community health trainers are local people who have been trained with the skills to help you make a real difference to your health. They offer free and confidential one-to-one advice to support you in improving your health and wellbeing.

They can help with: • improving your wellbeing, reducing stress and feeling better about yourself; • healthy eating and weight management; • stopping smoking; • sensible drinking; and • becoming more physically active.

For more information on community health trainers, contact 01452 554408 or email gloshealth.trainers@independencetrust.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Help to stay in your own home Gloucestershire County Council, working in partnership with a range of organisations and services, provides support and advice to help people stay safe and independent in their own homes.

We’ve listened to views from consultations, workshops and interviews that tell us people want more choice, control and help to stay living independently in their own homes wherever possible and we are committed to helping people achieve this.

Keeping warm It’s especially important over the winter months that you seek help early if you are feeling under the weather.

To prevent minor illnesses, like colds, coughs and sore throats, developing into something more serious, get advice from your local pharmacist or at www.nhs.uk You should also ensure that your home is properly heated. Call the free Warm and Well advice line on 0800 500 3076, or text WARM to 83010, for free, impartial advice on how to heat your home and access grants for home improvements.

Older people can also get energy efficiency advice from Mears Safe at Home, call 0800 032 3139.

To find out if you are eligible for the tax free Winter Fuel Payment call 0845 915 1515 or visit www.gov.uk/ winter-fuel-payment Are you safe from fire?

Gloucestershire Fire and Rescue Service (GFRS) offers Home Fire Safety Checks to individuals within the home environment. During a home safety check GFRS staff identify risks specific to a household and provide advice and equipment to reduce risk and improve fire safety awareness.

To arrange a home safety check call 0800 180 4140 or go to www.glosfire.gov.uk Intruders and unwanted visitors If you are approached by anyone offering to do work to your house, garden, or any part of your property, please consider the following: • responsible traders will supply a written estimate on headed paper which will include details of who they are and where their business premises are located; • they will give you time to consider any offer and allow you to get other quotations for the work; • any agreement for work made with the trader present at your home for more than £42 must include the right to cancel by law; and • you must be given written information about your right to cancel up to 14 days from the agreement, even if the work has started. You may be required to pay for the work done up to the point of cancellation but only if

14

you have given written permission for the work to start within the 14 day cooling-off period.

If a trader does not leave when asked, or comes back when asked not to return, then they may be committing a criminal offence.

If you have any concerns about any work you have agreed to, or want further advice on how to deal with doorstep callers, please contact the Citizens Advice Consumer Service on 0345 404 0506, or via the link on the contact page of www.tradingstandards.gov.uk/glos Scams There are lots of scams around that sound convincing but are designed to trick people into giving away personal details and/or money. Common scams involve stories about money or prizes which can be released if you pay out a small amount of money, prize wins in competitions you have never entered and sales of small cost items which have hidden conditions about repeat purchases which become very expensive.

You do not need to feel you are being rude if you ask someone you believe to be a scammer to leave your home or if you put the telephone down on them.

Reputable businesses will not mind if you take the time to make sure they are genuine before you agree to anything with them.

If you are concerned about keeping safe from intruders and unwanted visitors, visit the Gloucestershire constabulary website for more information and advice.

Web: www.gloucestershire.police.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Personal care • Shopping • Specialist dementia and Alzheimer’s care

and much more...

Being able to live at home can be one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care is here to help.

Home Instead Cheltenham and Cotswolds is part of a national network rapidly building a reputation as one of the UK’s leading providers of high quality care at home, including specialist dementia care.

Our Caregivers take great pride in helping our clients to lead a more comfortable and confident life. We offer a variety of services tailored to their individual needs, allowing clients to continue living in their own homes for longer.

“

From just a couple of hours a day, to full time care, our service is available 24 hours a day, seven days a week.

Call us on 01242 513203 or email: amanda.hamer@homeinstead.co.uk Registered with the Care Quality Commission

Direct Payment & Individual Budget Users Welcome

15 Ullenwood Court Cheltenham GL53 9QS

I’m very pleased with Home Instead They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person.

I would definitely recommend them.

National Care Provider of the Year Award

“

For us, nothing is more important than providing a convenient and reliable care solution that works for everyone in your family.

Specialists in providing older people with non-medical care in their own homes

www.homeinstead.co.uk/cheltenham

Making life easier at home In the living room

Plug with Pl i hh handle dl

Easi-reach h

Chair Ch i raisers i

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF CHAIRS Standing up from sitting is difficult

SIMPLE SOLUTIONS • Block of foam in chair base • Buy ready-made chair raisers if your

COMPLEX SOLUTIONS • Buy an electric riser chair

chair is too low

• Buy a new chair – get professional help to make sure the height is right

• Take regular, gentle exercise

OPENING AND CLOSING WINDOWS Can’t reach the windows Not secure to leave windows open

CONTROLLING THE HEATING Can’t reach the controls for the fire or heating

SWITCHING LIGHTS ON AND OFF Can’t reach the switch The switch is difficult to use

KEEPING WARM Insulating your home Affording the fuel Carrying the fuel

WATCHING TV Hearing the sound of the TV

• Move any furniture out of the way • Install/purchase a fan • Purchase a gadget to open/close window

• Remove the window opener • Install environmental controls or air-conditioning

• Install new windows

• Change the switches • Fit a timer switch • Purchase a standalone heater

• Move the heating controls • Install new or additional heating system

• Install a light switch toggle • Purchase a socket extension • Purchase handi-plugs

• Move the light switches • Replace the light switches • Install environmental controls

• Replace the fire with a heater • Apply for the winter fuel payment • Use a trolley to safely transport the fuel

• Get a grant to insulate your house • Change to a cheaper heating system • Change to an easier-to-use heating system

• Use subtitles • Purchase wireless headphones

• Request an assessment for a hearing aid • Install a room loop

■ Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment; Warm and Well on 0800 500 3076 for assistance with insulating your home.

16

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bedroom

Pillow raisers Pill i

EEasy grip i scissors i

M T W T F S S

Bed B d raisers i

WHAT IS DIFFICULT FOR YOU? GETTING IN AND OUT OF BED Standing up from sitting on the bed

SITTING UP IN BED, TURNING OR ROLLING OVER Bed is too soft Bedding is too heavy Nothing to lean on

KEEPING WARM IN BED Checking the safety of your electric blanket

Pill di dispenser

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

• Learn new techniques for moving safely • Purchase a leg lifter • Raise the bed • Fit grab rails

• Use a transfer board • Install a hospital bed • Buy an electric adjustable bed • Use a mobile hoist or a ceiling track hoist

• Change bedding • Learn new techniques for moving safely • Purchase a pillow raiser • Change the mattress

• Buy a bed cradle/bed ladder • Use a bed lever • Buy a specialised mattress • Install a drop-down rail • Install an over-bed pole

• Buy a heavier duvet • Buy thermal clothing • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED Difficult to reach all of your body

• Learn new techniques for dressing • Buy simple gadgets: long-handled shoe

• Consider home support

horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact ■ (see key below) regarding an assessment of needs

CUTTING YOUR NAILS

• Buy easy grip scissors

• See a podiatrist

Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS

• Ask your pharmacist for an easy to

Opening bottles Remembering to take tablets

open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on • Get an automatic pill dispenser • Ask someone to prompt you

READING THE TIME

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

Seeing the clock to tell the time

■ Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment; Warm and Well on 0800 500 3076 for assistance with insulating your home.

Visit www.carechoices.co.uk for further assistance with your search for care

17

In the kitchen

TTeapot tipper i

Large h handled dl d cutlery l 5

Pan h P handle dl h holder ld

Liquid Li id llevell indicator i di

Chopping ng board with ith spike spikes

Perching P hi stool t l

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

COMPLEX SOLUTIONS

REACHING CUPBOARDS

• Re-arrange things in cupboards/on

Cupboards are too high or low Cupboards are too deep Cupboard doors are too heavy

surfaces • Buy an Easi-Reacher or Handi-Reacher

USING TAPS AND SWITCHES

• Fit tap turners • Purchase Handi-Plugs

• Change switches • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

• Sit at a table • Consider kitchen gadgets including:

• Use a food processor • Purchase a perching/high stool • Buy a trolley • Change the height of the work surface • Make space under the work surface for

Taps or switches are too awkward Can’t reach taps or switches

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or low Hard to grip packets or jars Hard to grip a knife Pans or kettles are too heavy to lift

MOVING AROUND THE KITCHEN

knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper

your knees when sitting

• Re-organise the furniture

• Review mobility equipment used • Adapt the kitchen • Consider the suitability of the kitchen

• Use large handled cutlery • Use a non-slip mat • Use a lightweight insulated cup • Use a cup with two handles • Contact ■ (see key below) regarding an

• Buy a trolley • Consider home support for meal times

Not enough space

EATING AND DRINKING Cutlery is hard to grip Food/plate keeps slipping Can’t carry food to table Can’t lift cup

• Alter the spring in the door closers • Lower or raise the cupboards

assessment of needs

LAUNDRY AND IRONING Washing machine is too high or too low Putting up ironing board

• Install a wall-fixed ironing board

• Raise/lower the washing machine • Change the washing machine or iron

■ Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment; Warm and Well on 0800 500 3076 for assistance with insulating your home.

18

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

In the bathroom

Grab G b railil

Shower b Sh board d

5

Tap turners

Toilet seat and d support fframe

Raised toilet seat

LLong-handled h dl d sponges

WHAT IS DIFFICULT FOR YOU?

SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY

• Install tap turners • Purchase a long-handled sponge • Purchase a flannel strap • Contact ■ (see key below) regarding an

Turning the taps Standing at the basin Basin is too low or too high Can’t reach all parts of the body

HAVING A BATH Turning the taps Stepping into the bath Risk of slipping in the bath Getting up out of the bath Washing your back

DRYING YOURSELF Floor is slippery Room is too cold Difficulty in drying your body

USING THE TOILET Toilet is too high or too low Difficult to clean yourself Flush lever is awkward Toilet is hard to get to

CLEANING TEETH Gripping the toothbrush Standing at the basin

HAVING A SHOWER Difficult to stand for long shower Shower too high Shower controls are awkward Shower is slippery

COMPLEX SOLUTIONS • Install lever taps or new taps • Purchase a stool • Raise or lower basin • Consider home support

assessment of needs

• Have a strip wash • Purchase a non-slip mat for the bath • Install tap turners • Buy a long-handled sponge • Use a half-step • Install grab rails • Use a bath board or bath seat

• Install lever taps or new taps • Install a bath lift • Use a mobile hoist • Use a ceiling track hoist • Replace the bath with a shower • Convert the bathroom to a wet room • Consider home support

• Heat the bathroom safely • Use a non-slip mat • Purchase a towelling gown

• Change the floor covering • Purchase a hot air body dryer

• Install a raised toilet seat • Use a combined toilet seat and

• Review mobility equipment used • Adaptation to bathroom • Consider home support

support frame

• Install a flush lever extension • Contact ■ (see key below) for a needs assessment

• Purchase a toothbrush gripper • Purchase an electric toothbrush • Use a stool • Have a strip wash • Use non-slip mats • Purchase a half-step • Contact ■ (see key below) for a needs

• Use a shower board • Use a shower chair or stool • Replace shower controls • Consider home support

assessment

■ Organisations that can help: the Adult Social Care Helpdesk on 01452 426868 for referrals to occupational therapy and social care services; Mears Safe at Home for assistance with fitting equipment 0800 032 3139; GIS Healthcare on 01452 520438 to buy equipment; Warm and Well on 0800 500 3076 for assistance with insulating your home.

Visit www.carechoices.co.uk for further assistance with your search for care

19

Occupational therapy If you are experiencing difficulties with day-to-day living within your home due to a physical disability, sensory impairment or old age, you can request an occupational therapy assessment to make it easier to live independently.

Contact the Adult Social Care Helpdesk on 01452 426868 to request an assessment and find out how the council can help you.

Occupational therapy promotes health and wellbeing through occupation. There are many factors which can affect your daily life and make it difficult to participate in things you want to, including: • ageing; • ill health; • disability; and • barriers to the environment.

Occupational therapists will look at all occupations that make up your day, including self-care, leisure pursuits and

productivity. They will work with you to help you live as independently and safely as possible. Their focus is on reablement and they will look at a range of ways to enable your independence, including: • teaching and practising different techniques; • providing equipment on loan; and • referring on for minor and major adaptations.

The occupational therapy service will work with you to identify what issues are important to you. It will: • help you to achieve a balance between your self-care, work and leisure activities; • advise you on suitable housing and ways of adapting your home to meet your needs; • help you to remain at home for as long as you are able to do so; and • offer advice on benefits you may be entitled to.

Mobility equipment There are many types of equipment that can help you to live independently at home. Something as simple as fitting a grab rail in the right place to help you get up and

down steps safely and easily, or equipment to help you get out of bed, could be all you need.

See pages 16-19 for more ideas.

Integrated Community Equipment Services The Gloucestershire Community Equipment Service online guidance and assessment system can guide you to find help with daily activities such as bathing, getting around and much more. You can browse the product catalogue or complete a full assessment to help find the most suitable products for you and your home. The online self-assessment provides you with a range of solutions, from advice and guidance, to signposting to other services that you may find helpful to guide you to purchase equipment that suits your personal choice.

Web: www.glosequip.co.uk

You may be eligible for free provision/support from the Gloucestershire Health and Social Care team if you meet the eligibility criteria. If you think you may be eligible, please contact the Gloucestershire County Council Adult Social Care Helpdesk.

Tel: 01452 426868 Email: socialcare.enq@gloucestershire.gov.uk Web: www.gloucestershire.gov.uk/socialcarecontacts If, following an assessment by a trained professional, equipment is loaned to you, it will be free of charge and will be provided by the Community Equipment Service.

Purchasing equipment privately When privately purchasing equipment, we would advise that you do so from a retailer who is a member of the British Healthcare Trades Association (BHTA).

The BHTA is a healthcare association. Its members sign up to a code of practice, overseen by the Trading Standards Institute, demonstrating high levels of customer care that go beyond their legal obligations, giving customers confidence. For further information, visit the BHTA website at www.bhta.net If you decide to procure your own equipment privately

then the Mears Safe at Home service can help with fitting it. The service also offers everything from kitchen and bathroom adaptations to a handyperson service. You may be charged for some elements of this service.

You can contact the Mears Safe at Home service yourself on 0800 032 3139, or if you are being assessed by a health or social care worker they may refer you for minor adaptations, for example, access ramps, lever taps etc.

You can also contact the Adult Social Care Helpdesk

Visit www.carechoices.co.uk for further assistance with your search for care

21

Purchasing equipment privately continued on 01452 426868, which can organise things like grab rails and banister rails (costing less than £250) to be fitted quickly and free of charge without an assessment by a health or social care worker. See below for more information on home adaptations.

It is important to get the right advice before you buy any costly equipment so your money is well spent.

There are a number of ways of getting help and advice including (but not limited to): • the online self-assessment system at www.glosequip.co.uk;

• contacting BHTA at www.bhta.net; • reviewing the factsheets available on the Living Made Easy website at www.livingmadeeasy.org.uk; • contacting the Mears Safe at Home Service on 0800 032 3139; or • contacting the Gloucestershire Adult Services Helpdesk on 01452 426868 or emailing socialcare.enq@gloucestershire.gov.uk Private retailers who are BHTA registered should have demonstration areas where you should be able to try the equipment before you purchase it.

Home Improvement Agencies In Gloucestershire, Health, Housing and Social Care are working together to provide the local Home Improvement Agency, known as Safe at Home. This is a service that helps older, vulnerable and disabled people to live independently in their own homes by providing advice, repairs and adaptations to meet their needs.

The service includes: • advice and information about ways in which a home can be made suitable to meet your needs; • major repairs and improvements;

• major adaptations (including advice on accessing help to fund these); • small repairs and adaptations; and • managing any work needed in your home, such as drawing up plans, obtaining estimates, liaising with contractors and working with occupational therapists.

If you would like a free home visit or to talk to somebody at Safe at Home, please call the service on freephone 0800 032 3139.

Telecare Telecare is a service to help you, your relatives, or the person you care for to stay at home safely and independently. Telecare can help people with physical disabilities, memory problems, learning disabilities, mental health conditions and older people.

It can help reduce the risk of hospital admission, delay going into a care home, reduce the need for domiciliary care and help you maintain your independence with daily tasks, while giving reassurance to carers or family too.

Discreet, simple sensors detect potential emergencies at home like: • falls; • wandering; • taking medication incorrectly; • fire; • flooding; and • carbon monoxide and gas leaks.

The special equipment is linked to a 24/7 monitoring service. When an alarm is raised a trained operator will help you manage the situation and get you help if needed. A responder could be a friend, family member, neighbour or someone else in a position to help.

22

Telecare equipment is simple and easy to use. It can include: • fall detectors; • bed and chair sensors; • movement sensors; • smoke and heat detectors; and • medication prompting devices.

It is so discreet once installed you often forget it is there.

To find out more, call 01452 426868 or visit www.gloucestershire.gov.uk/telecare Linked to this website is a new self-help option offering free online professional advice. This gives the opportunity to assess whether Telecare would work for you. It then gives you the option of purchasing Telecare equipment privately, whether you are eligible for adult social care support or not, offering greater choice and flexibility over care options. You can also refer yourself to Gloucestershire Telecare to see whether you are eligible for a free Telecare service.

Gloucestershire Telecare is delivered by Gloucestershire Care Services NHS Trust on behalf of Gloucestershire County Council.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Housing-related support in the community Green Square and P3 provide housing-related community-based support across the county. The service is for anyone who is at risk of losing their home or is in need of practical support to develop skills around tenancy management, maintaining their homes or maximising their income. It is also for anyone who needs support to develop practical skills around access to work and volunteering.

Support is provided in the community through a series of drop-in sessions and group work. The service is open to any age group and to home owners as well as tenants.

Gloucester, Tewkesbury and Forest of Dean Green Square Tel: 01452 726951 Email: glos.support@greensquaregroup.com Cheltenham, Stroud and Cotwolds P3 Tel: 0808 168 2443 Email: cheltenhamcbs@p3charity.org

Getting back on your feet Reablement Reablement means help to get back to independence after a period of ill health, a hospital or residential care stay or simply a fall or accident. Reablement provides support to help you manage your ongoing health and wellbeing and can be provided in your own home or in a care home.

Anyone over the age of 18 who would benefit from a Reablement service may have access to Reablement support for up to six weeks. There will be no charge for the service. However, should you need ongoing care and support, and this can be decided at any time during your period of Reablement, it would be means-tested and possibly charged for.

Through the Reablement pathway, you will be encouraged and supported to rebuild your independence to a level which is safe and meaningful for your personal lifestyle.

The main focus is to support you to remain in your own home. For example, you may need opportunities to: • rebuild your confidence to carry out daily living tasks essential for your health and wellbeing; • increase your strength, stamina and mobility; • learn new ways of carrying out activities to increase independence and reduce risks, organise your day and prioritise tasks differently; • look at ways to manage your worries or concerns; or • try out equipment and ideas designed to support your independence.

The Reablement team will work with you by offering an assessment in order to identify outcomes and agree a plan of Reablement. You will be allocated a key worker who will review progress with you regularly.

Community health and social care teams working together will provide this service. The team includes physiotherapists, occupational therapists, social workers,

community mental health nurses, community nurses and Reablement support workers.

Short stay residential rehabilitation Short stay residential rehabilitation is available and will suit people who will benefit from a programme of rehabilitation, but who in the short-term may not be safe to stay at home on their own. There are several residential units across the county providing this service. You will have the opportunity to recover, rebuild your confidence, and to practise daily living skills, such as washing, dressing and preparing simple meals.

If ongoing support is required to maintain your independence, a care manager will assist you to write a support plan and arrange a suitable long-term service provider. You will also have the option of buying your own support in a method that suits your lifestyle and gives you greater control over how your needs may be met. You will be offered a financial assessment to establish your contribution towards the cost of any future services.

For more information about Reablement or short stay residential rehabilitation contact the Adult Social Care Helpdesk on 01452 426868, or email socialcare.enq@gloucestershire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care

23

WE OFFER A QUALITY HOME CARE SERVICE TAILORED TO MEET THE INDIVIDUAL NEEDS OF OUR CLIENTS ‘THE SERVICE USER’ We are a family run company with a wealth of care experience.

We understand peoples’ needs differ and are committed to supplying a service that is person centred; dedicated to meeting your specific needs.

We are able to help in all areas of care and support for example our services include: • Personal care (bath/shower/wash) • Shopping • Sitting service • Prepare and serve meals • Light house work • Hygienically clean kitchen and bathroom • Changing bed linen • Put to bed • Laundry • Overnight stays We appreciate that when you have carers visiting it can often feel like you are losing control and your choices are being limited.

We believe it is very important that you feel in control and have as many choices as possible and work hard to meet these objectives.

tel: 01285 640420 email: info@carefulcareltd.co.uk www.carefulcareltd.co.uk 1a Meadow Road, Cirencester, Gloucestershire GL7 1YA

In all my dealings with Careful Care “I have found everyone friendly, highly competent and professional and couldn’t ask for better.

”

Feel free to contact us for an informal chat to discuss whether we are able to meet your care needs or the care needs of a member of your family.

Carers are trained in all aspects of care including dementia training and end of life QCF (NVQ) training is encouraged.

Community meals Community meals or ‘meals on wheels’ are cooked hot meals which are provided to people in their own homes, to assist them to live as independently as possible.

Currently Gloucestershire County Council has a contract with the Royal Voluntary Service (RVS) to provide community meals (at a subsidised cost) to people who are assessed as having an eligible need for them.

The eligibility criteria for community meals is focused on the most vulnerable and frail residents in Gloucestershire. It aims to support people who are unable to cook or prepare food or have no next of kin to support them in meeting their nutritional needs. This may include: • individuals with physical disabilities; • individuals suffering from considerable mobility issues; • individuals who experience confusion due to dementia, Alzheimer’s or other similar conditions; • individuals with debilitating medical problems; and

• those who have recently been discharged from hospital following illness and are unable to prepare food for themselves or have no next of kin to support them.

The RVS is able to supply hot meals seven days a week and is able to cater for individuals with specific dietary requirements.

To request an eligibility assessment for a subsidised hot community meal, contact the Adult Social Care Helpdesk on 01452 426868.

RVS also supplies frozen meals, which can be organised directly with them. In addition to RVS there is a range of providers within Gloucestershire that are able to provide chilled and frozen meals that residents can arrange for themselves.

For more information, including information on organising community meals for yourself, visit www.yourcircle.org.uk

Home care Home care provides care and support in people’s homes and sometimes one-to-one support to help people get out and about. This is sometimes referred to as ‘domiciliary care’.

Home care agencies can provide care and support with needs such as personal care, assistance with cleaning your home, help with shopping and sitting services. Not all agencies provide the same services and charges vary between agencies. Home care agencies supply care workers to support you with everyday activities, such as getting out of bed, getting dressed and bathing and help you maintain your independence.

For care packages which have been arranged

by Gloucestershire County Council, contracts and support plans will have been completed by your social worker or support planner and the agencies used will be appropriately registered with the Care Quality Commission, the national independent regulator for all care services. See page 60 for more information.

If you are not eligible for care funded by the council and/or would like to organise your own care at home, you need to think about it carefully. Before you make any decisions, ask for a copy of the agency’s contract terms and read these with someone you trust, or seek the support of an advocate. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this, contact details are on page 65.

For more information about independent advocacy services see page 61, or, for a referral to advocacy services,

call freephone 0800 6446448.

You should expect the care agency and the individual care workers to respect your personal preferences, dignity and privacy and promote your wellbeing. The checklist on page 27 gives you useful questions to ask any prospective home care agencies.

As mentioned above, all home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers in the county.

Contact the council for more information.

Visit www.carechoices.co.uk for further assistance with your search for care

25

The Home Care Specialists

Do you need a Helping Hand?

Award winning home care from...30 minutes per week to full time Live-in Care.

Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and over 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

Housekeeping Shopping Companionship Help getting out and about Complex nursing-led care

Providing a break for an existing Carer or family member Personal care Support with continence Supporting a hospital discharge

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

To find out how we can help you, call:

01454 643 986 or visit: www.helpinghands.co.uk

“We are incredibly fortunate to have such dedicated people, like the staff at Helping Hands, caring for the vulnerable and the elderly members of the communities.”

Lisa Carr, Director of The Great British Care Awards

Domicilliary care/support checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

For care packages which have been arranged by Gloucestershire County Council, contracts and care plans will have been completed by your care manager and

© Care Choices Ltd 2015

the agencies used will have been accredited to work for Gloucestershire County Council.

People arranging and funding their own care either privately or through a Direct Payment or a personal budget are able to choose their own worker or domiciliary care/support provider.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate and read CQC’s latest inspection report on the website www.cqc.org.uk • How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if

your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Carers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

• Carers should be fully trained or be in on going training.

Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Disclosure and Barring Service and have a criminal records disclosure – make sure this is the case.

Paying • If your care needs do not meet your local authority’s eligibility criteria and have been arranged privately you

should check carefully the fee rates charged and exactly what the payment you make covers.

Visit www.carechoices.co.uk for further assistance with your search for care

27

CARE VISITS AT HOME We care passionately

Our staff Our staff are caring, trained to give medication and police checked.

Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Call and talk to one of our friendly professional team Bluebird Care (North Gloucestershire) Suite 4, Westgate House, The Island, Gloucester GL1 2RU Tel: 01452 414952 Email: nglos@bluebirdcare.co.uk

Bluebird Care (Stroud and Cirencester) 3b Nelson Street, Stroud, Gloucestershire GL5 2HL Tel: 01453 757937 Email: stroudandcirencester@bluebirdcare.co.uk

www.bluebirdcare.co.uk

Domicilliary care/support providers All home care providers must be registered and inspected by the Care Quality Commission (CQC) to make sure they meet essential standards of quality and safety. Gloucestershire County Council contracts regularly with some providers in the county and these are denoted with within the following list.

ADAMSON HOUSE BUSINESS CENTRE Gloucester OP D PD LDA MH SI YA AD Tel: 01452 722791

BRANKSOME CARE GCPA Gloucester Tel: 01452 535360

AGINCARE Gloucester Tel: 01452 898219

BROOK LODGE Longhope Tel: 01452 830614

Advert page 32 OP D PD SI YA

ANGEL HOMECARE SERVICES LTD Cheltenham Tel: 01242 252975

OP D PD MH SI

ASPIRATIONS SOUTHWEST ADULTS Gloucester Tel: 01452 835970

PD LDA MH SI

Advert page 37 OP D PD LDA MH SI YA

LDA YA

BROOMFIELD CARE Gloucester Tel: 01452 730888

Advert page 32 OP D LDA YA

CANDID CARE SERVICES Gloucester Tel: 01452 535076

OP PD LDA MH SI YA

ASSOCIATED CARE SOLUTIONS Gloucester Tel: 01452 413599 OP D PD LDA MH SI YA

CARE - NURSING ALLIANCE RECRUITMENT Gloucester Tel: 01452 508299 OP D PD LDA MH SI YA AD

AVIDA CARE GCPA Gloucester Tel: 01452 415066

CARE AT HOME Cheltenham Tel: 01242 242061

BEECHES HOMECARE CIRENCESTER Cirencester Tel: 01285 657327 BLUEBIRD CARE GCPA North Gloucestershire Tel: 01452 414952 Stroud & Cirencester Tel: 01453 757937

Advert page 34 OP PD LDA MH SI YA

CARE COMMUNITY LTD Gloucester Tel: 01452 507677 OP D PD MH SI Advert page 28 OP D PD SI YA

OP PD LDA YA

OP D PD LDA MH SI YA AD

CARE CONNECTIONS LTD Gloucester Tel: 01452 886448

OP D PD LDA MH SI

OP D PD LDA SI YA

CARE IN THE HOME GCPA Cheltenham Tel: 01452 857959

OP D PD LDA MH SI YA AD

BRAMBLE HOME CARE GCPA Gloucester Advert page 38 Tel: 01452 387075 OP D PD LDA MH SI YA AD

CAREFUL CARE LTD GCPA Cirencester Tel: 01285 640420

Advert page 24 OP D

BRAMBLE HOME CARE - TEWKESBURY Tewkesbury Advert page 38 Tel: 01684 217040 OP D PD LDA MH SI YA AD

CARMEL DOMICILIARY CARE LTD Gloucester Tel: 01452 300162

BRANDON SUPPORTED LIVING Gloucester Tel: 01452 886307

CHOSEN COURT Gloucester Tel: 01452 616888

LDA YA

PD MH

OP PD LDA MH YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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29

SUPPORTING CARERS AND PEOPLE WITH CARE NEEDS IN GLOUCESTERSHIRE

Thank you for being there for us

“

“

“

The staff are all brilliant. Not a bad word to say. No complaints, all FAB. Its good for James to socialise.

“

We offer a high quality range of services including the following: • Respite breaks for carers • Personal care & support • Assistance with medication • Dementia care • Learning disability support • Palliative care • Community based activity programmes • Memory clubs in Lechlade, Cheltenham & Stonehouse • Shopping service • Meal preparation • Support with accessing appointments • Overnight care • Laundry/Light household duties • Pension/benefit collection • Holiday cover

If you’re interested in our services please call our referral service on: 01453 768836

Gloucester | Tel: 01452 302542 | infoglos@crossroadscandeg.org.uk Cirencester | Tel: 01285 650168 | infociren@crossroadscandeg.org.uk

www.crossroadscandeg.org.uk

Domiciliary care/support providers continued CLEEVE LINK HOMECARE GCPA Cheltenham Tel: 0800 433 2323

Advert page 20 OP D PD MH SI YA

EXPEDITIONS LIVING Cheltenham Tel: 01242 532204

PD LDA MH YA

COMMUNITY OUTREACH CONSULTANCY LTD Bisley Advert page 32 PD SI YA Tel: 01452 771257

FACE 2 FACE Gloucester Tel: 01452 520011

PD LDA MH SI

CORINIUM CARE LTD Stroud Tel: 01453 839290

OP D PD MH SI YA

FARECARE Cheltenham Tel: 01242 232296

OP D PD LDA MH YA

Advert page 20 OP D PD MH SI YA

FEATHER BED CARE Stroud Tel: 01453 557806

COTSWOLDS LINK HOMECARE Moreton-in-the-Marsh Tel: 0800 433 2323

OP D PD SI YA

COUNTY HOME CARE SERVICES LTD GCPA Gloucester OP D PD MH SI YA Tel: 01452 305628

FIELDVIEW Gloucester Tel: 01453 791320

CROSSROADS CARE CENTRAL & EAST Advert page 30 GLOUCESTERSHIRE Cirencester OP D PD LDA MH SI YA Tel: 01285 650168 Gloucester Tel: 01452 302542 OP D PD LDA MH SI YA

FIRST CITY NURSING SERVICES LTD GCPA Cheltenham Advert page 34 OP D PD LDA MH SI YA AD Tel: 01242 262700

OP D PD LDA MH YA

FLEXICARE HOME SERVICES UK LTD Maisemore Advert page 34 OP PD LDA SI YA Tel: 01452 306296

CROSSROADS CARE FOREST OF DEAN & HEREFORDSHIRE GCPA Cinderford OP D PD LDA MH SI YA Tel: 01594 823414

FOUNDATION HOUSE Gloucester Tel: 01242 527631

DOCARE LTD GCPA Stroud Tel: 0333 700 0333

Advert page 36 OP D PD MH SI YA

FOX ELMS CARE LTD Gloucester Tel: 01452 382357

OP PD LDA MH YA

GANNICOX CIC DOMICILIARY CARE AGENCY Stroud Tel: 07941 360039 D PD LDA MH SI YA

DYNAVOUR CARE SERVICES LTD Gloucester Tel: 01452 501552 EASY LIVING SOLUTIONS Newent Tel: 01531 820556 ELITE HOME CARE SOLUTIONS (UK) Gloucester Tel: 0844 800 1130

Advert page 36 OP D PD SI YA

OP D

EUROCLYDON NURSING HOME Drybrook Advert page 80 OP D PD LDA MH SI YA Tel: 01594 543982

PD LDA SI YA

OP PD LDA MH SI YA AD

GL1 SUPPORT SERVICES Gloucester Tel: 01452 835667

OP D PD LDA MH SI YA

GLOSCARE 2 Gloucester Tel: 01452 522335

OP D PD LDA MH SI YA

GLOUCESTER HOMECARE SERVICES LTD GCPA Gloucester OP D PD MH SI YA AD Tel: 01452 549495

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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31

Broomfield Care | Caring for life

01452 730888 | www.broomfieldcare.com

We’re already providing 1-to-1 care in your area... ..

can we help you too?

Setting new standards in 1-to-1 care At Broomfield Care our focus is to provide outstanding support for individuals who are in need of quality care, enabling them to live independently in their own home.

Our small, local team of experienced, compassionate and conscientious carers provide a professional service, 7 days a week, 365 days a year.

Your service and care of my mother in law has been fantastic. You’ve been so helpful, nothing has been too much trouble, we would have not managed without you. - Mrs Stephens, Stroud I would like to thank the staff that are caring for my mother. Being an only child and working full time, knowing that your caring staff will be visiting mum each morning and giving mum her medication has taken the stress from me whilst I am at work. - Toni N, Gloucester www.facebook.com/broomfieldcare

@Broomfieldcare

Hospital to home | Personal care | Palliative care | Complex care | Dementia care | Specialist care

Live-in Care from £695 per week

HOME CARE SERVICES A bespoke service to maintain independence and safety in the comfort of your own homĞ COMPANIONSHIP

COMPLEX CARE

SPECIALIST CARE

RESPITE CARE

NURSING CARE

PALLIATIVE CARE

SUPPORTED LIVING

MEDICATION SERVICES

1 HOUR - 24 HOUR CARE

LIVE IN CARE

WHAT KEY STAFF CAN OFFER YOU

A tailor made package of care created by a Registered Nurse in partnership with you taking into account your personal requirements.

Packages from 1 hour to 24 hour cover.

Multiple and adhoc Visits available.

Personal Care and Social Care.

Call us today for a no obligation assessment of all your Personal and Social Care needs:

01531 637481 The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info Gloucester - 01452 898 219

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We provide Care Companions to assist you in your own home Enabling you to maintain your lifestyle and independence

C are that is completely tailored to your own needs Allows you to continue living at home in your own surroundings and trustworthy Care Companions trained to respect R eliable and meet your requirements to enhance your lifestyle and enable you to enjoy E nergising each day For more information or to speak to a member of our team please call us Tel: 01452 771257 or Email: anne@communityout.com www.communityout.com

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Domiciliary care/support providers continued GLOUCESTERSHIRE AUTISM SERVICES Gloucester Tel: 01452 307069

LDA

LA VIE EN ROSE Deerhurst Tel: 01684 439564

OP D PD LDA SI YA

GLOUCESTERSHIRE DOMICILIARY CARE BRANCH Coleford OP D PD LDA MH SI YA Tel: 01594 835060

LEARNING TOGETHER LTD Stonehouse Tel: 01453 298005

GLOUCESTERSHIRE LINK HOMECARE Quedgeley Advert page 20 OP D PD MH SI YA Tel: 0800 433 2323

LEIGHTON HOUSE Cinderford Tel: 01594 827358

GRAPEVINE CARE DOMICILIARY CARE GCPA Gloucester OP PD LDA SI YA Tel: 07913 924979

LIVABILITY LIFESTYLE CHOICES WEST Maisemore OP D PD LDA SI YA Tel: 01452 506730

HF TRUST - GLOUCESTERSHIRE DCA GCPA Morton-In-Marsh Tel: 01608 651273

LIVE WELL AT HOME GCPA Lydney Tel: 01594 843574

HF TRUST - STROUD DCA Stroud Tel: 01453 761660

LDA

LDA YA

MACHLO GCPA Abbeymead Tel: 01452 372403

LDA YA

PD LDA MH YA

OP D PD LDA MH SI YA AD

PD LDA MH YA

HOME INSTEAD SENIOR CARE GCPA Ullenwood Advert page 15 OP D PD LDA MH SI YA Tel: 01242 513203

NETWORK HEALTHCARE AND SOCIAL CARE GCPA Dursley OP D PD LDA MH SI YA Tel: 01453 519240

HORSFALL HOUSE HOMECARE GCPA Stroud Advert page 90 OP Tel: 01453 731227

NEW HORIZON GLOUCESTER LTD Gloucester OP D PD LDA MH SI Tel: 07918 623493

HOUSING & CARE 21 - CHIPPING CAMPDEN Tewkesbury Tel: 0303 123 9905 OP D PD MH SI

NEWTON HOUSE Gloucester Tel: 01452 522381

HOUSING & CARE 21 MULBERRY COURT Cirencester Tel: 0370 192 4000

NIGHTINGALE’S HOME CARE GCPA Gloucester Advert page 34 OP D PD LDA MH SI YA AD Tel: 01452 310314 OP D PD LDA MH SI YA

INCLUSION CARE GCPA Tewkesbury Tel: 01684 857520

OP PD LDA MH SI YA

ORCHARD LEIGH Cheltenham Tel: 01242 523848

OP MH YA AD

OP LDA YA

INDEPENDENT HOME LIFE SERVICES Cheltenham OP D PD LDA MH SI YA AD Tel: 01242 255444

ORCHARD TRUST DOMICILIARY CARE AGENCY, THE GCPA Ruardean PD LDA SI YA Tel: 01594 861137

KITES CORNER Gloucester Tel: 01452 612216

P3 NAVIGATOR Cheltenham Tel: 0808 168 2443

PD SI

OP D PD LDA MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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33

At aVida we are redeďŹ ning the standards for care at home, enabling you to live independently at home for as long as possible.

We are committed to ensuring that our customers can continue to live at home independently and participate in their community for as long as possible.

To speak to a member of our team or to begin your journey with aVida by booking your unique personal needs assessment, please contact our assessment officer on:

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Tel: 01452 415 066 Email: reception@avidacare.co.uk www.avidacare.co.uk

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1st Floor, 7a Mercia Road, Gloucester, GL3 2SQ

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Registered by C.Q.C, Contracted to Gloucestershire County Council & Members of the Gloucestershire Care Providers Association and UKHCA

Nightingale’s Home Care Nightingale’s Home Care can provide care in your own home from 1 hour to 24 hours a day; provided by experienced, highly trained, dedicated health care assistants.

Services that can be provided in the home include: • Routine daily or scheduled visits • Personal care • Accompaniment to appointments • Escort duties for shopping and social outings • Post-operative care • Palliative care • Respite care We are happy to discuss particular requirements for complex domiciliary situations.

For further details of our home care service contact Jane Lever (Registered Manager) or Wendy Harvey (Deputy Manager) on 01452 310314, who will be happy to answer your questions and discuss your needs.

34

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For a exible and understanding service Personalised care... When you need it most Reliable, understanding & free professional advice We offer personalised care packages to enable people to remain living independently in their own homes.

We can offer support for adults with all health concerns.

Flexicare can provide anything from domestic help or personal care to 24 hour live-in care service.

We are exible to your changing circumstances and we will provide a tailor-made care plan to suit your needs.

What can Flexicare provide?

✓ Domestic Care ✓ Personal Care ✓ Specialist Care ✓ Dementia Care ✓ Spinal Injury Care ✓ Rehabilitation ✓ 24 Hour Live in Care ✓ End of life Care ✓ A package tailor made to your needs

Flexicare Home Services UK Ltd Unit 1-2, The Steadings Business Centre, Maisemore, Gloucester, GL2 8EY Telephone: 01452 306296 Website: www.exicareuk.co.uk Email: jenna@exicareuk.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Domiciliary care/support providers continued PDS SOCIAL CARE Gloucester Tel: 0845 331 3474

OP D PD LDA MH SI YA

PERSON CENTRED CARE Cheltenham Tel: 01242 321123

OP D PD SI YA

SEVERNLEIGH Lydney Tel: 01594 841086

LDA

SHAFTESBURY PLACE Gloucester Tel: 01242 227818

PD LDA SI YA

PD LDA MH SI YA

SOMERSET CARE (GLOUCESTER) GCPA Quedgeley Advert page 36 Tel: 0800 988 4337 OP D PD LDA MH SI YA AD

PRESTIGE NURSING GLOUCESTER Tetbury OP D PD LDA MH SI YA AD Tel: 01666 503020

STEP-A-SIDE CARE LTD (DOMICILIARY CARE) GCPA Coleford Tel: 01594 501230 OP PD LDA MH YA

PROSPECT HOUSE Stroud Tel: 01453 766441

LDA MH YA

TENDERCARE Gloucester Tel: 01452 550268

OP D PD LDA MH SI

LDA MH YA

THEOC HOUSE Tewkesbury Tel: 01684 297358

PD LDA MH SI YA AD

PHOENIX Cheltenham Tel: 01242 515035

RAYNSFORD DOMICILIARY CARE Cheltenham Tel: 01242 579201 REEVEY GATE COTTAGE Kempsford Tel: 01285 810440

OP PD

TLC SUPPORT SERVICES LTD Wotton-Under-Edge Tel: 01453 844080

OP D PD LDA MH SI YA

RICHMOND VILLAGE PAINSWICK DCA GCPA Painswick Advert page 88 OP Tel: 01452 810203

UNITED RESPONSE DCA - CENTRAL Chipping Campden Tel: 01386 849145 OP PD LDA MH YA

ROJENE LIVE-IN CARE LTD Gloucester Tel: 01452 526150

VANGUARD CARE LTD Tewkesbury Tel: 01684 293366

ROYAL MENCAP SOCIETY Tewkesbury Tel: 01684 278023

Advert page 37 OP D PD SI

LDA

OP D PD SI

VOYAGE CARE Gloucester Tel: 01452 380835

PD MH SI YA AD

SALTER’S HILL HOME CARE AND SUPPORT GCPA Gorsley LDA Tel: 01989 721023

WHEATRIDGE COURT Gloucester Tel: 01452 500669

SANCTUARY HOME CARE LTD (GLOUCESTERSHIRE) Cheltenham OP D PD LDA MH SI YA Tel: 01242 235665

YOUR LIFE (CHELTENHAM) Cheltenham Tel: 01242 571704

SARACEN CARE SERVICES GCPA Cheltenham Tel: 01242 515162

YOUR LIFESTYLE LLP DOM CARE Gloucester Tel: 01452 729757

OP D PD LDA SI YA

OP PD SI YA

OP PD SI

D LDA MH SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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35

DoCare believe that everyone has a right to support in their own home Do you or a relative need help with day to day tasks?

Do you or a relative need support but want to keep your freedom and individuality?

Would you like free help and advice to get the right support at home?

Whether for yourself or a loved one DoCare can offer you the support you need and help make every day a better day.

Call us on 0333 700 0333 to qualify for your complimentary consultation. We will be delighted to come and meet you to discuss your needs so that we can help make every day a better day for you and your loved ones.

DoCare operates in Bristol, Cirencester, Cheltenham, Dursley, Gloucester, Stroud, Yate and Witney.

Email:

info@docare.co.uk Web: www.docare.co.uk

www.facebook.com/DoCareLtd

Head Office: Griffin Mill, London Road, Thrupp, Stroud, Gloucestershire GL5 2AZ DoCare is accredited with the local authorities of Bristol City, Gloucestershire, Oxfordshire and South Gloucestershire and registered with the Care Quality Commission

Delivering Quality Care and Support across Gloucestershire Somerset Care is a leading not-for-profit care provider, delivering a range of services to support people to live independently, including: t Assistance with personal care and domestic tasks t Support with medication and welfare checks t Companionship, respite and holiday support t PETALS – specialist dementia services t Companionship and respite support t Clinical services and complex care For more information contact us on: 0800 988 4337 enquiries.gloucester@somersetcare.co.uk The Priory is an elegant Grade ll listed nursing home situated in the market town of Tetbury.

Whether you’re looking for day care, short-term respite care or a longer term move to a nursing home, The Priory offers a welcoming ‘home from home’ environment.

For more information contact us on: 01666 502 332 The Priory, The Chipping, Tetbury, GL8 8ET

www.somersetcare.co.uk

36

HOME IS WHERE YOUR HEART IS IT’S OUR AIM TO KEEP YOU THERE Easy Living Solutions is an independent local business.

Our service is delivered on a 1-1 basis, working to an individual support plan which starts with the client rather than the service.

Our services include: • Personal care • Post operative care • End of life care • Dementia care • Meal preparation • Transport to appointments/shopping • Companionship

T: 01531 820556 Mob: 07794 106053 or 07811 517733 Email: easylivingsolutionsnewent@gmail.com www.easylivingsolutions.org.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Do you have concerns for a friend, neighbour or family member?

Are they in need of, or approaching a time when they will need, A SAFE PAIR OF HANDS?

Live-in Care Assisting you 24/7 in your own home, long or short-term.

• A Carer to live with you, someone to be on-hand whenever needed • Help with all aspects of Care • Companionship • Personal hygiene – washing, showering, bathing

• Cooking • Washing & Ironing • Prompt/administer medication • Housework • Shopping • Respite • Accompanying to appointments

Our Carers are: • Disclosure and Barring Service (previously CRB) checked, inclusive of ISA check • Reference checked

• Local and on hand, in your area • Fully trained with appropriate specialist training

Registered with the Care Quality Commission www.cqc.org.uk

Whatever your needs please call or e-mail Tel: 01452 526150 or 0845 1550024 (local rate) email: info@rojene.co.uk www.rojene.co.uk

HOME CARE

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT?

• Reg with CQC • All staff are DBS checked and fully trained

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

We are providers of both Residential Care and Care in the Community.

& SUPPORT SERVICES Providing Care Since 2002

Branksome Care are a local and trusted care provider.

We have been delivering quality care in Gloucester since 2002. People using our services have come to recognise that our kind and friendly staff are well trained and dedicated to meeting their needs in a professional and flexible manner.

Our services include • Personal Care, Bathing, Toileting, Dressing / Undressing • Medication, Mobilising and Meal Preparation • Dementia, Physical Disabilities, Hoisting and Transfers.

• Housework, Laundry, Ironing and Shopping • 24hr Supported Living AND MUCH MORE Whatever your needs, please call us at anytime, including weekends.

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Tel: 01452 53 53 60 / 07974 401 007 www.branksomecare.co.uk Always proud to be of service

Visit www.carechoices.co.uk for further assistance with your search for care

37

Bramble House is a family owned care home near the center of Gloucester specialising in providing personal care for older people who have dementia. We are committed to the provision of person-centered quality care for our residents; as well as offering support and advice for their families in a warm, friendly and homely environment.

Our staff are dedicated, professional, friendly and caring, they receive regular training with a dementia specific focus. In order to meet the needs of our residents we pride ourselves on our knowledge of dementia and work closely with dementia experts. Our expertise in this area has meant that we have introduced dementia-friendly activities and features which are designed to help our residents maintain their independence.

As a small home we have the benefit of being able to really get to know our clients and their needs - our ethos is to help our residents to make their own choices, to respect them as individuals and to maintain their dignity at all times.

We provide -: Dementia Specialist Residential Care Short and long-term Respite Care Day Care Emergency Respite Care Our Manager Michael James is always happy to answer any questions that you may have so please do get in touch...

Tel: 01452 521018 Email: enquiries@bramble-house.co.uk 96-98 Stroud Road, Gloucester, GL1 5AJ

Bramble Home Care offers support to people who want to stay in their own homes for as long as possible. Our goal is to help our clients to maintain their independence and quality of life at home by offering a service that is tailor-made to meet their needs.

Our care packages are specifically designed to ensure each clients individual needs are met and we offer a wide range of services which include personal care, 24 hour live-in care, cooking, cleaning, shopping or just having someone around who can help them meet up with friends or to participate in much loved hobbies. Clients needs are assessed on an individual case-by-case basis with a focus on maintaining quality of life, interests and independence.

We specialise in caring for people with dementia although we do offer full support and services to a wide range of people with varying needs. We will respond quickly to requests for care which can be offered 24 hours a day, 7 days a week, 365 days a year from our offices in Gloucester and Tewkesbury. Our priority is to ensure our clients remain happy, safe and as self dependent as possible for as long as possible.

Services include: • Personal Care • Dementia Support • Palliative care • Social Trips out

• Sleep-in service • Domestic Service • Return from hospital • Care Escorts • 24 hour live-in care • Companionship • Medicine Support

Our Manager, Jerry James is always happy to answer any questions that you may have so please do get in touch...

Tel: 01452 387075 Email: manager@bramblehomecare.co.uk Bramble Home Care Ltd, Bramble House, 96-98 Stroud Road, Gloucester GL1 5AJ

HELPING YOU LIVE YOUR LIFE, YOUR WAY PROVIDING 24 HOUR CARE AT HOME, SPECIALISING IN END OF LIFE, DEMENTIA AND SHORT-TERM RESPITE CARE Live in 24 is a round-the-clock, live-in care service which allows you or your loved one to continue to live independently within the comfort of your own home, supported by a fully trained carer, who is with you 24 hours a day.

With dedicated carers, we are able to provide one to one care for our clients, which isn’t possible in residential homes where staff to client ratios are higher. This way you can trust that the care you or your loved one receives is more dedicated and personal than in a care home.

With our RAPID RESPONSE SERVICE, we guarantee to have a carer to you within 4 hours.

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/ i Ûi Ó{ ÃiÀÛ Vi à L>V i` Õ« LÞ > y iiÌ v i iÀ}i VÞ response vehicles including six-wheeled off terrains, four-wheel drives and boats. This means that we can guarantee you will have a carer, whatever the weather.

We also offer the assurance that should your carer be unable to make it for any reason, another carer will be sent out to you.

Avoiding the emotional upheaval that comes with leaving your home, with our specially trained carers, you can continue to do the things that you have always enjoyed, with assistance.

24 Hour Freephone

0800 292 2424

visit livein24.co.uk HQT OQTG FGVCKNU

FOREST OF DEAN NEWENT GLOUCESTER

Aspire Affiliates Ltd. is registered to provide Domiciliary Care in the following categories: • Older people (over 65 years) • Adults (over 18 years) • People with Mental Health needs • People with Dementia • End of Life Care • People with Learning Disabilities • People with Physical Disabilities

Giving you a helping hand

Services we provide: • 24 hour Live in Care • Person Centred support staff • Respite Care in your own home • Personal Care • Social Care • Overnight Care • Crisis Care

Aspire Affiliates Ltd. aims to provide flexible services, responsive to individual needs.

For further information please contact: Tel: 01594 541641 Mail: enquiries@aspirecareservices.co.uk Web: www.aspirecareservices.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

39

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Housing with care Shared Lives Gloucestershire Shared Lives is a county-wide resource offering outreach/day support, short breaks, respite and longer term care to vulnerable adults living as part of the family. Short breaks can be just for a few hours a week, a weekend, or overnight care from one night to a few weeks. Longer term care on a more permanent basis is also an option. Carers are specially recruited and subject to an approval process which involves individual assessment.

The scheme can be used by any adult (18+) with a learning disability, who may have mental health needs, or a physical disability and older people some who may

need special care and attention, for example, following a hospital discharge. A needs assessment will be carried out by the relevant social work team.

If you would like to live in a Shared Lives home and be cared for by a Shared Lives carer, then you (or a family member, relative, friend, neighbour or any other adult) can contact: Tel: 01452 426237 Email: shared.lives@gloucestershire.gov.uk Web: www.gloucestershire.gov.uk/gaps

Sheltered housing Sheltered housing for rent is owned and managed by councils and housing associations across the region.

Sheltered housing is a practical step if you would like more security and companionship or wish to downsize from a larger home that has become difficult to manage. Private providers have also developed retirement housing for sale

within the county. In a sheltered, or retirement, housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility.

Please visit www.ageuk.org.uk or www.housingcare.org for further information.

Dora Matthews House Housing with Care in Coleford A new, innovative housing with care development is opening in the Forest of Dean designed to enable SFTJEFOUT UP MJWF JOEFQFOEFOU BOE GVMmMMFE lives whilst enjoying the security of having care available.

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

From April 2015, 44 one and two bedroom apartments for older people (called Dora Matthews House) and 5 dormer bungalows (called Bank Close) for people with a Learning Disability will be available to rent. As well as providing superb accommodation, the development will include a well being centre comprised of a café and an activities centre, designed to act as a social hub. Heritage care will provide high quality care and support, available 24/7, on site from our well trained, caring support staff.

For more information please contact Kate Smith on 07889 319313 or email kate.smith@heritagecare.co.uk.

www.heritagecare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care

41

Extra care housing New forms of sheltered housing have been pioneered to cater for older people who are becoming frail and less able to do everything for themselves; these are known as extra care housing schemes.

These schemes provide self-contained, wheelchairfriendly accommodation that meets the requirements of people who need care and support. For example, the bathrooms are fitted with walk-in showers to make it

easier for older people to maintain their independence.

Schemes usually have their own care staff on site and some schemes provide one or more meals each day. Extra care housing provides a real alternative to remaining in the family home or residential care for older people and are managed by registered social housing landlords.

Depending on the scheme you can either rent or purchase the properties.

Care villages A care village will generally be a development of 50 units or more offering a variety of accommodation, including one and two bedroom apartments and bungalows available to buy and to rent. Care and support is provided to tenants, dependent on their need, with the added benefit of knowing that 24 hour emergency support is

available.

The concept of a care village is based around supporting tenants and residents throughout the ageing process, creating a rich and diverse community within the village in tailor-made accommodation. Units are usually available to those aged 55 and over who

Residential, Respite & Dementia care in large purpose built apartments

A real home from home with exceptional care Royal Court is different – every resident has their own apartment with a lounge/diner, kitchenette, bedroom, en-suite bath/wet room, entrance hall. We provide the highest quality care, carefully tailored to each resident’s personal requirements. · Spacious purpose built accommodation · “Simply brilliant” care team · Relaxed, friendly and enjoyable atmosphere · “Fantastic” home cooked food · 2 miles from Cheltenham city centre · A privately run home with a real difference

Royal Court, Fiddler’s Green Lane, Cheltenham GL51 0SF Tel: 01242 221853 Email: royalcourtcare@hotmail.com

www.royalcourtcare.co.uk 42

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Care villages continued move in as part of their life-planning process. This gives the reassurance that as the needs and circumstances of people change they do not have to go through the upheaval of moving from their home to receive a higher level of care and/or support.

The communal facilities are at the heart of the care village and, although they will vary from place to place, will generally include a restaurant or dining room, a laundry, a shop, and a fitness centre amongst a variety of other leisure facilities. The economies of scale of a care village mean that there are greater opportunities to

provide health and wellbeing facilities and services that encourage mental and physical stimulation.

Care villages also bring opportunities for health and social care providers to deliver community services more effectively and efficiently.

There are three care villages in Gloucestershire – St Oswald’s Village in Gloucester, run by the Extra Care Charitable Trust, Richmond Painswick Village in Painswick, run by Richmond Care Villages Ltd and Crystal Fountain Village in Nailsworth, managed by Crystal Fountain Village.

Residential care All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which reports on it’s findings.

These inspection reports, along with new quality ratings, are available from the care service or the CQC at www.cqc.org.uk/ Further information about the CQC can be found on page 60.

Gloucestershire County Council contracts regularly with some providers in the county. Contact the council for more information. Care homes and care homes with nursing listings begin on page 67, and are divided into the areas as shown in the map on page 5.

If you’re looking for a residential care home, there is a variety of options available. There are permanent care homes for older people, homes for younger

adults with physical disabilities, learning disabilities, brain injury resulting from an accident, or mental health conditions.

They can care for adults with more than one condition and some homes will have expertise in providing care for adults with alcohol or drug dependency. These care homes may offer permanent residence or provide care for a temporary period.

Care homes may be privately owned or run by charities or councils. Some will be small care homes based in home-like domestic dwellings, while others will be based in large communal centres.

One of the first options you have to consider when choosing residential care is whether you need the care home to provide nursing care or personal care.

Personal care or nursing care Care homes provide personal care or nursing care. Care homes registered to provide personal care offer support to ensure that basic personal needs are taken care of. A care home that only provides personal care can assist people with eating, bathing, going to the toilet and taking medication, if required.

Care homes that offer nursing care are often referred to as nursing homes. There are also care homes that specialise in certain types of disability or conditions such as dementia.

Any council help with the cost of residential care is means-tested. You can make your own arrangements if you have the means to cover the long-term cost. However, consider asking the council for an assessment, because you might be eligible for support with some or all of your care costs.

During the financial assessment, the council can only take into account income and assets you own. The council cannot ask members of your family to pay for the basic cost of your care. See page 52 for more information on paying

for care.

If you choose a care home that costs more than the council usually expects to pay for a person with your needs, you may still be able to live in the care home if a relative or friend is willing and able to pay the difference between what council pays and the amount the care home charges.

This is called a ‘top-up’ payment.

However, if their situation changes and they are no longer able to pay the top-up, the council may have no obligation to continue to fund the more expensive care home place

Visit www.carechoices.co.uk for further assistance with your search for care

43

Personal care or nursing care continued and you may have to move. Consider this potentially difficult situation when deciding on care home options.

You have the right to ask for the council to pay for the cost of your care while you try to sell your home. This is known as a ‘deferred payment agreement’. For more information see page 55. See page 52 for more information on paying for your care or support. Listings of care homes and care homes with nursing in Gloucestershire begin on page 67.

Going into a care home is a major commitment for your future – it involves changing where you live and potentially committing to paying a considerable amount of money for your ongoing accommodation and care needs.

Before you opt for a move to a care home, you should think about other options, including home care, help to live independently at home, a shared lives or adult placement scheme – usually suitable for the needs of younger disabled adults (aged 18 to 64).

You should also consider whether you need the amount of care on offer at a care home, and look at alternatives such as extra care housing schemes or wardencontrolled sheltered accommodation. These options offer independence with an increased level of care and support. * This information has been adapted from the NHS Choices website. www.nhs.uk

Out-of-county care Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your placement is being funded by the council, the council may still be responsible for paying to meet your needs even if you choose to move to a care home in another region.

If the council is funding your care and support placement and you want to move to a different local authority there is a process to be followed so that local authorities know when a person wants to move areas, and what must happen to make sure that their needs are met when they arrive in the new area. There are also considerations to be made with regard to the type of accommodation that you are intending to move to.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077 44

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Out-of-county care continued The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the council. The fees that the council may pay may vary.

They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region.

You must seek further advice before making your

decision. Please contact the Adult Social Care Helpdesk on 01452 426868 if you require further information or visit www.gloucestershire.gov.uk If you’re self-funded, obviously you have freedom of choice and if you did choose to move to a care home in another county and then had to rely on local authority support it would be the new authority that would be responsible.

End of life care ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’1 Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall co-ordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients.

Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an advance care plan so that every supporting service will be aware of the client’s wishes.

All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life.

Preferred Priorities for Care (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life.

Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are

following national strategies for implementing best practice within their home.

1

‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.

Useful websites Compassionate Communities The website www.compassionatecommunities.org. uk aims to help people develop the skills to address issues raised by end of life and other losses; and be a helpful, empathetic ear.

Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. www.widownet.org

Visit www.carechoices.co.uk for further assistance with your search for care

45

Care homes checklist Chapter

© 2015 Care Choices Ltd

Home 1

£

p/w

Home 2

£

p/w

Home 3

£

p/w

FIRST IMPRESSIONS

1 2 3

• Were you met by someone when you first arrived at the care home?

• Do staff seem warm, friendly and polite?

• Do the residents seem happy, active and sociable?

• Does the home feel homely and welcoming?

• Is the home fresh, clean and comfortably furnished?

FEES

1 2 3

1 2 3

1 2 3

• Are bedrooms single or shared? Is there a choice?

• Can you decorate and re-arrange your room to suit yourself?

• Can you bring your own furniture and TV? • Is there a call system for emergencies?

• Are there enough electric sockets in your room?

• Can you control the heating in your room?

• Can you lock your room and is there a secure place for valuables?

• Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities?

• Are there both showers and baths?

• Are bathrooms adapted to help people in and out of the bath?

ACCESSIBILITY

• Are there any rules and restrictions (e.g. going out, time of return etc)? Can you see a copy of any literature pointing these out?

• Can you choose when to get up and retire every day?

• How are residents involved in decisions about life in the home?

• Is there a telephone where you can make and take calls in private and comfort?

• Will someone post a letter for you? Or is there a post box nearby?

46

• • • •

1 2 3

Are visitors welcome at all times?

Is there somewhere to see them in private?

May your visitors join you at meals?

Can your visitors stay overnight?

CATERING

1 2 3

• • • • •

How much choice do you get about meals?

Is the food varied and interesting?

Can the home cater for your dietary needs?

Ask to see a current menu to answer these questions.

Can you have snacks or drinks any time of the day or night?

• Can you eat in your room?

ACTIVITIES • • • •

1 2 3

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas accessible for wheelchair users?

• Does the home have extra wheelchairs and walking aids?

• Is there adequate provision for people with sight or hearing difficulties? What evidence is available that shows this?

LIFE WITHIN THE HOME

1 2 3

• Do the staff appear clean, cheerful and respectful?

• Observe how the staff talk to residents. Are people treated with dignity as well as being treated in a friendly manner?

• Are the staff formally trained?

• Is there an adequate number of staff on duty day and night?

What evidence is available to back this up?

VISITORS

• Is the home easy to get to for relatives and friends?

• Does the home provide its own transport?

Can you see what sort?

ACCOMMODATION

Is there enough privacy given to residents?

Is alcohol served or permitted?

Are there smoking and non-smoking areas?

What arrangements are there for religious observance?

Can you handle your own money? If not, what arrangements are in place?

• Does a hairdresser/chiropodist visit?

• Are residents accompanied on visits to the GP or hospital?

STAFF

• How much are the fees? (Insert fees above right.)

• Do the fees cover all the services available?

• Under what circumstances will the fees alter – eg annually or according to increasing needs?

• Is the notice to terminate the contract reasonable?

• Can you see a table of the fees charged?

TRANSPORT

• • • • •

• • • •

Can you continue to pursue your hobbies and interests?

What sorts of activities and entertainment are organised?

Can you see a copy of the home’s current activities diary?

Are outings and holidays arranged? How much do they cost? £ Are escorts available if necessary?

Is a library service available?

Can you have your own flower bed or help in the garden?

Can you stay in your own room if you want to?

GARDENS

1 2 3

• • • •

1 2 3

1 2 3

Are the grounds/gardens attractive?

Are all areas safe and accessible?

Is there somewhere to sit?

Are they quiet?

CONTRACT TERMS

1 2 3

• Can you retain your own room if away?

• Can you have a short-stay or trial period?

• Ask to be given a statement of terms and conditions used by the home.

• Are all procedures, such as complaints, clearly spelt-out? Where? Ask to see a copy.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

This Guide’s free helpline This Guide’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Guide on the site and have it read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Guide, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Care and support for people with specialist needs Hearing loss It is easy to underestimate the personal and practical problems that can result from a hearing impairment, but a lot can be done to help, and it doesn’t always need to involve a specialist service. Signs of hearing loss can include: • difficulty hearing other people clearly and misunderstanding what they say; • asking people to repeat themselves; or • listening to music or watching television with the volume turned up higher than other people require.

If you are experiencing hearing loss and you’ve never been provided with a hearing aid, you should ask your GP for a hearing test and possibly an appointment with a consultant.

Hearing aids come in all different shapes, sizes and types. However, they work in a similar way. They have a built-in microphone that picks up sound, which is processed electronically in the hearing aid. The resulting ‘signals’ are then passed on to a receiver – like a tiny loudspeaker – where they are converted back into louder sounds that you can hear. Hearing aids will help you hear everyday sounds like the telephone and make it much easier to follow conversations. You may also be able to enjoy listening to music, the TV and radio again.

If you have tinnitus, you may find it disturbs you less when you wear hearing aids.

You can get free batteries from clinics at a range of hospitals and local centres across the county. Hearing aids should also be serviced regularly (every six months).

For existing users, there are drop-in clinics at the main hospitals or appointments can be made by the Audiology

Department at the NHS Trust in your area.

Gloucestershire Royal Hospital Tel: 0845 422 8463 Cheltenham General Hospital Tel: 0845 422 4119 Information, advice and support The Gloucestershire Deaf Association (GDA) The GDA is a local voluntary organisation providing information and support services to people who are deaf or hard of hearing and their families. The GDA runs social and leisure activities, a youth service, and has an equipment room with ’try before you buy’ opportunities.

The GDA is also the point of contact for the interpreting service, and runs lip-reading classes.

The Centre for Deaf People, Colin Road, Barnwood, Gloucester GL4 7JN Tel: 01452 372999 Minicom: 01452 372600 Email: admin@glosdeaf.org.uk Web: www.glosdeaf.org.uk Action on Hearing Loss The Action on Hearing Loss (formerly the Royal National Institute for the Deaf) website has lots of information, including some pointers that might indicate you are losing your hearing.

Web: www.actiononhearingloss.org.uk Support from Adult Social Care Services The Adult Social Care Sensory Services Team provides

Visit www.carechoices.co.uk for further assistance with your search for care

47

Hearing loss continued comprehensive support for people who are deaf or hard of hearing, their families and carers, including: • advice, guidance and support; • assessment and provision of services to adults; • help and advice to find pieces of equipment to help you with day-to day-living; • deaf awareness training for family or people who care for deaf people; and • information about support provided by statutory and other voluntary organisations.

If you want to be referred to Sensory Services for an assessment, please contact the Adult Social Care Helpdesk on 01452 426868 or email socialcare.enq@gloucestershire.gov.uk To contact a member of the Sensory Services Team call 01452 426387 or textphone 01452 426175.

Will I have to pay?

There is no charge for help from health or Sensory Services staff. There may be a charge for services following your assessment based on your ability to pay. Some equipment is loaned at no charge.

Visual impairments Visit your optician or GP if you’re concerned about any aspect of your eyes or vision. Some general health conditions, like diabetes, show themselves in the eye and an optometrist is trained to detect these. They will refer patients to other healthcare professionals as appropriate.

If appropriate, you may be referred to a consultant ophthalmologist who will assess whether you qualify for registration as either: • sight impaired (partially sighted); or • severely sight impaired (blind).

Tel: 01242 221170 Email: info@insight-glos.org.uk Web: www.insight-glos.org.uk Sensory Services Team The Sensory Services Team at Gloucestershire County Council can give advice, support, skills training and information to visually impaired people, their families and carers. To access their support call the Adult Social Care Helpdesk on 01452 426868.

If they think you do qualify, the ophthalmologist will complete a certificate of vision impairment and send it to the Sensory Services Team at Gloucestershire County Council.

Royal National Institute for the Blind (RNIB) The RNIB sells equipment that can help you manage on a daily basis.

Tel: 0303 123 9999 Web: www.rnib.org.uk

Information, advice and support Insight Gloucestershire If loss of sight is making life difficult, Insight Gloucestershire can provide you with information and advice. They support all people who have sight difficulties, not just blind people.

Forest Sensory Services If you live in the Forest of Dean, the Forest Sensory Services at Foxes Bridge Day Centre, Cinderford can give advice and support.

Tel: 01594 827711 Email: forestsensoryservices@btconnect.com

Drop In Centres The Drop In Centre is for people with disabilities who are over the age of 18. It is a place where you can get advice and support to live independently. They provide a safe informal environment where you can simply pop in and find out about other services that are available in your area.

Drop In Centres provide advice and support on a wide range of issues and can offer access to independent advice and advocates, who can work with individuals to talk about and resolve concerns and problems independently.

The Drop In also organises community activities

48

(football, swimming, healthy walks etc.) and a variety of educational talks and groups. You can also just pop in for a coffee and a chat. They are a great place to meet friends.

The Drop In staff can provide support in the following ways: • provide advice and guidance on how to be safe within your home and community; • provide a variety of activities accessible within the community; • support people to manage their finances, tenancies and

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Drop In Centres continued correspondence; • support people with housing problems; • support on how to develop a healthy lifestyle, including advice on menu planning; • provide opportunities to take part in activities and help to build your social network;

• provide help to join the countywide Keep Safe scheme; • help towards employment through Pre forward and Forwards work clubs (see page 50); • point people towards other appropriate sources of support; and • offer education and topical weekly talks.

Find your local centre There are six Drop In Centres across the county, based in Cheltenham, Cirencester, Forest of Dean (Coleford), Gloucester, Stroud and Tewkesbury.

Cheltenham

Gloucester

2nd Floor Children’s Library, Chester Walk, Clarence Street, Cheltenham GL50 3TJ Open Monday to Friday, 09:30 to 17:00

Gloucester Library, 1st Floor, Brunswick Road, Gloucester GL1 1HT Open Monday to Friday, 09:30 to 17:00

Cirencester

Stroud

Cirencester Library, The Waterloo, Cirencester GL7 2PZ Open Tuesday, Wednesday and Thursday, 09:30 to 17:00

Stroud Library, Lansdown, Stroud, Gloucestershire GL5 1BB Open Monday to Friday, 09:30 to 17:00, Thursday closed 14:00 to 17:00

Forest of Dean

Tewkesbury

The Main Place Library, Railway Drive, Coleford, Gloucestershire GL16 8RH Open Monday to Friday, 09:30 to 17:00

Tewkesbury Library, Sun Street, Tewkesbury GL20 5NX Open Tuesday, Wednesday and Friday, 09:30 to 17:00

The drop-in website has lots of helpful information. Visit www.gdropin.com

Learning disability Housing and support choices If you are considering moving out of your family home, there are a number of options that could be explored.

You may be able to have your own flat with support.

There is also the option of supported living, where you can live independently or share a property with other people, with support provided. The property is owned by a company other than the support provider, which gives security for tenants. It means the care provider can be changed, without people losing their tenancy.

Support can include learning independent living skills like cooking, cleaning and money management, as well as help with health needs. Whether you choose your own flat with support or supported living, it will give you independence and choice. There are other alternatives for

people with learning disabilities too, such as Shared Lives schemes, which can be set up through the council. See page 41 for more information.

Many adults with learning disabilities can live in their own homes in their local communities with support, but there may be times when an individual has specialist needs when a care home may be more appropriate.

A good home will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities. Care managers, social workers and community nurses from the council, who specialise in learning disabilities, will be able to give you information to enable you to make the right choices.

Care providers that specialise in care for people with learning disabilities are shown with LDA in their listing.

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask someone

who knows you to contact the CMHT on your behalf.

There is increased demand for home care for people with mental health issues arising from greater use of

Visit www.carechoices.co.uk for further assistance with your search for care

49

Mental health continued supported living. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a personal budget, discussed on page 53.

Alternatively, a good care home can help improve the quality of your life - the structured environment and activities provided can build up your confidence. The care

providers should assess you carefully to make sure the placement is right for you. A member of staff may visit you at home, talk to you and look at your assessments of health and social care need.

Care providers that specialise in care for people with mental health issues are shown with MH in their listing.

Employment Disability Employment Advisers Disability Employment Advisers (DEAs) are specially trained to help you overcome difficulties in finding suitable employment.

Contact your local Job Centre (look under ‘J’ in your phone book) or visit www.gov.uk Forwards Gloucester Forwards Gloucester is Gloucester’s first stop for disability employment. Whether you are looking for paid work and need help with a job search, or you’re an employer

with job opportunities concerned about disability discrimination, Forwards Gloucester sees the potential in disability.

If you are looking for paid work and need help with a job searching or advice, please come along to one of the Forwards Clubs for help and support. Forwards Clubs are run in Gloucester, Cheltenham, Stroud, Forest of Dean, Tewkesbury and Cirencester.

To find out where and when the clubs are held please visit www.forwardsgloucestershire.co.uk

Dementia It can help people living with dementia if they remain living in their own home for as long as possible and a range of community care services is available to facilitate this.

The council can provide access to: home care; meals in the home; sitting services (which provide a break for carers); advice on equipment and adaptations; day centres and short breaks. Friends and family can access carers’ education to help support individuals whilst at home.

These services can be provided directly by registered providers if the person with dementia is not eligible for financial help from the council. However, the council will still be willing to offer an assessment of need.

If you are considering a care home, remember it should be able to maintain and improve your quality of life.

Depending on your needs, you should be able to live in a care home that offers quality personal and personcentred care. It’s important to consider homes that provide nursing care in case your condition progresses and you develop more complex needs. Many care homes offer specialist environments with specially trained, experienced staff and specialist facilities adapted to the needs of residents living with dementia.

Useful contacts for support with dementia Managing Memory 2gether The Memory Assessment Service and carers’ education and support is available through Managing Memory 2gether.

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Tel: 0800 694 8800 Email: managingmemory@glos.nhs.uk Web: www.2gether.nhs.uk/managing-memory2gether Positive Caring Carers support is also available through Positive Caring.

Tel: 01452 500 858 Email: positivecaring@gloucestershire.gov.uk The Alzheimer’s Society Tel: 01452 525222 Web: www.alzheimers.org.uk Guideposts Trust Web: www.guidepoststrust.org.uk/gloucestershire Carers Gloucestershire Tel: 01452 386283 Web: www.carersgloucestershire. org.uk Barnwood Trust - You’re Welcome Web: www.yourewelcome.to Care providers that specialise in care for people with dementia are shown with D in their listing.

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Residential dementia care checklist

© 2015 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 46.

Residents The best indication of a good home is that the residents appear happy and responsive.

• Are there rummage boxes around the home to stimulate residents?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: • There is adequate signage and cues for different parts of the home such as dining room and bathroom.

• The home’s policy about locking external doors.

Bedrooms You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed.

• Are reminiscence activities available?

• Are residents able to compile memory boxes?

• Do staff compile life story books including photographs and mementoes?

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

• Do they have any training and experience in dementia care?

• Will the person with dementia have a member of staff particularly responsible for their care?

• Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/Head of home A manager who is caring as well as efficient can make all the difference to a home.

• Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

Specialist Nursing & Dementia Care Welcome to Deanwood Lodge Specialising in nursing and dementia care, we offer the highest standards of care, comfort and support, with friendly, experienced staff, and a warm, homely atmosphere.

We also offer quality Respite Care, so if you care for an elderly family member, we are able to provide, affordable care to give you a well earned break.

Our Facilities at a Glance • 24 hour nursing and residential care tailored to individual needs • Landscaped Gardens • Daily Social activities • Each room beautifully furnished to highest standards • Selection of Lounge and dining areas • Lifts to all floors for easy access

What Makes Us Different • We ensure we really know each of our residents as individuals • Freshly prepared meals and snacks using local produce • Carefully recruited staff team who are passionate about high quality care • Specialist nurses to ensure the highest standard of contemporary care • Excellent links with our local community to enable our residents to remain active and involved.

To find out more , please Phone Tel: 01452 415 057 / 07785 611 638 Email: info@deanwoodlodge.co.uk or visit www.deanwoodlodge.co.uk Deanwood Lodge, Church Road, Maisemore, Gloucestershire GL2 8HB

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Money matters Paying for care If you or your family feel you need extra support to stay living independently at home, you may be eligible for support from Gloucestershire County Council.

If your needs are eligible for support from the council to help you to live at home, you may be offered a

personal budget, discussed on page 53. Some people will not have to pay towards the cost of meeting their needs but others may be asked to contribute towards or pay the full cost following a financial assessment.

Eligibility for State benefits There is a range of benefits, tax credits and other financial support that you may be able to receive.

Benefit entitlement The Government website, www.gov.uk has links to useful benefits calculators to help you find out what is available. The Citizens Advice Bureau also has online advice or you can contact your local office - see page 65 for details.

Age UK can also help older people to access benefits.

Call their national advice line on 0800 169 6565 or Age UK Gloucestershire on 01452 422660, email enquiries@ageukgloucestershire.org.uk or visit www.ageuk.org.uk/gloucestershire Disability Living Allowance/Personal Independence Payment Disability Living Allowance is a tax-free benefit for disabled children under 16 and adults aged over 65 on 8th April 2013 who were already receiving it. It helps with extra costs they may have because they are disabled.

It began being replaced by Personal Independence Payment (PIP) in 2013.

PIP is a tax-free, non-means tested benefit that helps towards some of the extra costs arising from a long-term illhealth condition or disability and is based on how a person’s condition affects them, not the condition they have.

If you are under 65, you may be eligible for Personal Independence Payment. If you are over 65, you may be eligible for Attendance Allowance.

Attendance Allowance This is a non-means tested, non-taxable benefit from the Department of Work and Pensions (DWP) paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night.

You can get Attendance Allowance even if no one is actually giving you the care you need - even if you live alone. Attendance Allowance is not usually affected by any savings or income you may have.

Everyone can, and should, claim this benefit. Please

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note that entitlement to this benefit does change upon admission to care so it is important that you contact the Attendance Allowance Service Centre at the DWP on 0345 605 6055 with any change in circumstance to avoid any overpayments in benefit being made.

Special rules If you have a progressive disease and are not reasonably expected to live for more than another six months, there are special rules to help you get Attendance Allowance quicker and easier. You can get the higher rate immediately, whatever your care needs are, without waiting until you have needed help for six months.

You can make a claim for someone under the special rules without them knowing or without their permission.

If they satisfy the relevant conditions, they will get a letter saying that they have been awarded Attendance Allowance, but special rules will not be mentioned.

For further advice contact the Attendance Allowance Service Centre on 0345 605 6055 or your local Citizens Advice Bureau.

Whatever your circumstances Remember: • if your partner still lives at home, they will not be means-tested. If you both have a private pension you can opt for only half to be considered when you are assessed; • your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one; and • a nursing home will generally be more expensive than a residential home which only offers a personal care service.

Consider claiming: • Income Support; and • Pension Credit.

Definitely claim: Attendance Allowance, worth either £55.10 or £82.30 per week depending on your care needs.

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Eligibility for State benefits continued Moving into a care home with nursing?

You will be eligible for the NHS Nursing Care Contribution – currently £112.00 per week.

to retaining your capital whilst paying for care. For more information on financial advice, see page 57.

Always seek advice Independent help is available to guide you through your financial options. There may be a number of solutions

The figures mentioned here may change over the life of this Guide.

Personal budgets Everyone’s needs for care and support are different, and needs can be met in many different ways.

If, under the new national eligibility criteria, you or the person that you care for are assessed as having eligible needs for care and support, or for support as a carer, and you want Gloucestershire County Council to help to meet them, then you will be involved in the care and support planning to help to decide the best way of meeting your needs.

The care and support planning process is there to help decide the best way to meet the person’s needs.

It considers a number of different things, such as what needs the person has, what they want to achieve, what they can do by themselves or with the support they already have, and what types of care and support might be available to help them in the local area.

The planning process takes place with the person, any carer they have and any other person they ask the council to involve. Where the person lacks the capacity to ask, any person who appears to the council to be interested in the adult’s welfare should be involved. This process will decide how to meet the needs of the person and in this process must produce a plan that sets out the detail of what was agreed.

As part of the planning process, the council will tell you about your personal budget. This is the amount of money that the local authority has worked out it will cost to

arrange the necessary care and support for you.

The personal budget helps you to decide how much control you want to have over arranging your own care and support.

Personal budgets can be managed in a number of ways: Personal budget by direct payment This option provides the greatest flexibility. Money is paid directly to you. You can use this money to organise, buy and manage your agreed support. A thorough guide to help you manage your money – The Direct Payments Guide – is available online at www.yourcircle.org.uk or from the Adult Social Care Helpdesk, call 01452 426868.

Managed personal budget The council can organise, buy and manage all your agreed support for you, although this does reduce the level of flexibility available to you.

Combination personal budget You can choose a combination of the above two options.

This will be discussed with you.

Direct payments If you receive a direct payment, you are responsible for how the money is spent. The council can help you do this and will need to see that you have used the money in the right way, so keep a careful record of how you use the money and always keep your receipts.

You aren’t allowed to use your direct payment to pay for permanent residential accommodation – but you may be able to use it to pay for occasional short stays, if the council agrees that is what you need.

Most direct payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment

or a short respite break.

Direct payments are made directly into your bank, building society, Post Office or National Savings account.

Additional information A number of leaflets about direct payments are available and there is a full list of organisations that provide support to adults and children who receive a direct payment in the county to help them get the most out of the money they receive at www.gloucestershire.gov.uk/ article/112690

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Will I have to pay for services?

Following a needs assessment and a determination of eligibility, the council will undertake a financial assessment and will make a charge based on what you can afford to pay. The financial assessment follows the Government requirements stated in The Care Act 2014.

The financial assessment will also advise you of any benefits that you may be entitled to.

If you have capital (property, investments or savings) of ÂŁ23,250 or more, you will normally have to pay the full cost of residential care you receive. If you are living at home and have capital of ÂŁ23,250 or more (excluding your property), you will normally have to pay the full cost of meeting your needs.

If you have capital of less than ÂŁ14,250, your contribution will be assessed only on your income and the local authority meets the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay ÂŁ1 per week for each ÂŁ250 you have above the lower figure.

Following an assessment of need, if it is decided that you require care and support, you may be entitled to some assistance. Regardless of eligibility, Adult Social Care can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc, to help you stay in

your own home for as long as possible.

If a residential or nursing home is felt to be the best setting to meet your needs for care and support, Adult Social Care can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes and care homes with nursing begin on page 67. You need to choose a home you can continue to afford. Some people choose an expensive home and then use up all their savings. They may then have to move to a different care home.

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This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Paying for your own care If you are paying for the full cost of your support needs, you are known as a ‘self-funder’ which means: • you have chosen not to ask Gloucestershire County Council for support; or • you have been assessed but your needs do not meet the national eligibility criteria; or • you have been assessed as eligible for support but are moving to a care home and will not qualify for help with the fees because your income, savings or capital assets exceed £23,250 (please note this capital limit usually changes every April and so may change over the life of this publication); or • you are eligible for care and support at home but due to your level of capital/savings or income you have been assessed to pay the full chargeable cost or the maximum charge, and you have therefore decided to fund your care and support yourself.

Self-funding advice Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding the type of services that might suit you, and whether the council might contribute to the costs. If you don’t you may make poor decisions about the care you organise, how you pay for it, or both.

If you are aware that you will need to fund your own care, there are a number of organisations which can offer advice. These include independent or specialist financial advisers who can explain the options available to you. See page 57.

Why do I need financial advice?

Whatever option you choose, you need to make sure you will have enough resources to cover the cost of your care going forward. If you do not have enough to cover the cost there is a risk that you will be unable to fund your own care needs for your lifetime or that you will have to move to a different care provider. This is not a situation anyone would wish to find themselves in, but can be avoided by careful planning and obtaining professional advice.

What options are available to me as a self-funder?

As a self-funder: • you can still contact the Adult Social Care Helpdesk and ask for an assessment of your needs; the Helpdesk team can help you to identify your requirements and outcomes to help you plan to meet your needs; • you can have a financial assessment even if you think that you will not receive a contribution to your

support needs; • you may find that you are entitled to support with the costs, or you may be entitled to benefits you are not currently receiving; • if you have to pay the full cost of your support, the council can offer information, advice and guidance on support and opportunities available to you; • the Adult Social Care Helpdesk can offer information, advice and support to help you try to regain your independent living skills through the use of equipment and technology wherever possible; • the Helpdesk can advise you on the likely cost of meeting your needs; their advice could help you save money; • if you have a carer, they can request a carer’s assessment; • the council can offer information, advice and guidance on preventative services; there are a number of services within the community that can support your health and wellbeing; and • you could be eligible for Reablement (see page 23), especially after being in hospital, having a fall etc.

It is important to make sure that you find out as much as possible before making care funding decisions.

Financial support for self-funders Assuming you will be moving into care and you meet the eligibility criteria, you may be entitled to some of the following financial assistance and support.

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, the council will help with the cost during the first twelve weeks of permanent care, provided it agrees that care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, any financial help from the council will be charged against the value of your home and recovered once your house has been sold. A legal charge will be placed on your home, and there will be some legal and administrative costs during the set-up of the agreement. Interest will also be charged. It is important to seek independent legal and financial advice in these circumstances.

Please note, it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions.

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Other funding sources NHS community healthcare If eligible, you can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice.

NHS-Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing Care Contribution (currently £112.00 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home. The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process.

NHS continuing healthcare Access to NHS continuing healthcare funding is through an assessment process to determine if you have a primary

health need. This is also set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care. If you are eligible for this funding the NHS will fund the cost of your care in any setting where your assessed needs can be met. This funding will cover the cost of your board and accommodation if you live in a care home. It is not means-tested. However your eligibility to receive this funding will be reviewed by NHS staff on a regular basis and may be withdrawn following a review and a period of notice.

Running out of money whilst in care If you are funding the cost of your own care as a selffunder then you are recommended to seek specialist information and advice to avoid running out of money.

See page 57 for more information.

If your capital is likely to reduce to below £23,250 as a result of paying for care you must advise the council well in advance of this happening. It is recommended that you contact them when your capital is down to £25,000.

They will advise if the council is able to assist you with your care fees. They will carry out a needs assessment and a financial assessment to confirm eligibility and the date from which your funds fall below £23,250 and the amount they will pay and the amount you will pay towards your care.

If you do not meet the eligibility criteria for care and

support and are already paying for care privately, the council might not be able to provide financial support that allows you to keep the same level and types of services that you are currently purchasing if your capital and assets fall below the threshold limit.

In these circumstances, if you want to receive the same level and type of care, someone other than yourself, possibly a family member, may have to pay the difference between what the council will pay and the cost of the support you have chosen. This is known as a ‘top-up’ payment. If there is no third party (person other than yourself) to top-up any difference between the council’s funding limit and the cost of your care fees, the council will ensure your assessed needs are met but may need to ask you to move to an alternative care provider.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

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• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Top-up payments As mentioned above, if the care home you choose costs more than the rate the council usually pays for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up payment’.

Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself.

The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising the arrangement. For more information, see ‘Contracts’ below.

It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from the Adult Social Care Helpdesk immediately, as you may have to move to a cheaper home within the council’s funding levels.

As the financing of care is a complex area, you are advised to contact the Helpdesk to ask for specific advice and individual guidance. Please note, the rules surrounding top-up payments may change in the lifetime of this Guide.

Contracts If you move to a care home where a top-up payment is required, the person who will make the payment on your behalf must sign a contract with the council, before the contract with the home is signed.

If you are already a resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a top-up payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional top-up payment can become due.

written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should ask for advice.

Any contract should explain: the cost of care, what services are included in the price and how often this is reviewed; what complaints procedure is in place; what your rights are and the obligations of the care provider under the contract; the procedure for cancelling a contract and the administering of medication.

Remember Regardless of whether a top-up payment is involved, before you sign any contract, the home should give you

Seeking specialist information and advice on paying for care Paying for care can be an expensive and open-ended commitment. If you are a self-funder the council strongly recommends that you seek specialist information and advice before entering into any commitments to prevent you from running out of money and allow you to protect an inheritance for your loved ones.

The Care Advice Line The Care Advice Line provides independent information and advice on all aspects of long-term care to Gloucestershire residents, including those who pay for their own care, those receiving state-funded support and carers, helping you to make informed choices about your care and how you pay for it. Information includes: • information on state benefits you may be entitled to; • information on the different types of care available; • access to information and specialist advice on the best way to fund your long-term care and avoid running out

of money; • access to specialist services on topics such as setting up Power of Attorneys, wills and Inheritance Tax Planning; and • details of independent Specialist Care Fees Advisers close to you or your family.

Call The Care Advice Line on 01452 222200.

Society of Later Life Advisers (SOLLA) We would recommend that any financial adviser is accredited by the Financial Conduct Authority (FCA) or is accredited with the Society of Later Life Advisers (SOLLA).

Web: www.societyoflaterlifeadvisers.co.uk Money Advice Service The Money Advice Service offers free advice on paying for care, planning and debt advice.

Tel: 0300 500 5000 Web: www.moneyadviceservice.org.uk

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Carers Who is a carer?

A carer is any person who provides unpaid help to a partner, child, relative, friend or neighbour who is frail, has physical or mental health illness, disability or issues with substance misuse. Becoming a carer can happen to anyone at any time of life.

If you are a parent looking after a child with a disability you are a carer. If you are a child or a young person looking after a parent, brother, sister or other relative, you

are also a carer.

A carer is not someone who is paid to look after others, like a nurse or care worker, or a volunteer working for a voluntary organisation.

Three in five, or more, of the adult population may become carers at some point in their lives and there are many organisations that can give them information, support and help.

Support for carers Carers Gloucestershire is an independent, countywide, carer-led organisation which provides information, advice and guidance on carers’ issues, emotional support (including counselling) and a helpline which operates from 8am to 8pm weekdays. Carers Gloucestershire also gives carers the chance to have their say in a variety of ways, such as by attending carers’ forums or taking part in Gloucestershire Carers Alliance, the Parent Carer network or Adult Carers United.

Carers Gloucestershire also undertakes carers’ assessments, which identify the carer’s individual needs, focusing on the impact of the caring role on their health and wellbeing. When their needs have been identified, Carers Gloucestershire works with the carer to find ways of meeting their needs.

Carers can have a carer’s assessment even if the person they are caring for has no involvement with social care. See below for more information.

Contact the Carers Line on 0300 111 9000 or visit www.carersgloucestershire.org.uk You could also contact the Adult Social Care Helpdesk on 01452 426868 or the Children and Families Helpdesk on 01452 426565. They will be able to tell you about carers’ assessments and help you with any enquiries.

Gloucestershire Young Carers provides help, support and social activities for young carers. The service offers activity

groups, support groups, support for families, residential and day trips, a young carers forum and newsletter, and training on a variety of topics such as first aid and being assertive.

Child/young person-friendly information on a range of issues is also available.

For more information visit www.glosyoungcarers.org.uk or call 01452 733060.

Positive Caring The Positive Caring Programme is a series of information and support sessions designed to develop the knowledge, skills and confidence of carers in carrying out their caring roles. It covers a wide range of topics including: • health and wellbeing; • emotions and stress; • practical caring skills; • accessing sources of support; • communication; • finance and benefits; and • planning for the future.

The sessions are free and delivered by trained facilitators experienced in health and social care and caring issues.

Please call Carers Gloucestershire on 0300 111 9000 for more information or to book onto the Positive Caring Programme.

A carer’s assessment If you are a carer, a carer’s assessment is an opportunity for you to express your feelings and needs as a carer. The aim is to find out what impact, now and in the future, your caring responsibilities may have on your everyday life; to look at finding ways of supporting you to maintain

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your own health, and balance caring with your life, work and family commitments. You will also be asked if you are able and willing to carry out the tasks involved.

The assessment is not about judging your ability and the way in which you carry out your caring role. The assessment

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

A carer’s assessment continued may result in information, advice or locally-available support which may help to make things easier for you. It may also result in services being provided to the person that you care for in order to make things easier for you.

Who can have a carer’s assessment?

If it appears that you have needs arising as a result of the care you are providing you have a right to a carer’s assessment. You can have an assessment whether or not the person you care for has had an assessment of their needs and whether or not they are eligible for support from adult care. If you care for a child with a disability your needs will be considered as part of an assessment of need for your child and family. You can also have a combined assessment where your needs will be assessed at the same time as the needs of the person you care for.

From April 2015 , with the implementation of The Care Act 2014 a new national eligibility criteria for carers came into force, which the council must use when deciding if a

carer has needs which are eligible for support. As a carer you may meet the eligibility criteria if there is likely to be a significant impact on your wellbeing as a result of the care you provide to another person.

For more information and useful links on The Care Act 2014 visit the council’s website www.gloucestershire.gov.uk/CareAct or www.yourcircle.org.uk or contact the Adult Social Care Helpdesk on 01452 426868 or Carers Gloucestershire on 0300 111 9000.

If you would like to discuss a carer’s assessment call Carers Gloucestershire on 0300 111 9000.

To request a carer’s assessment please contact the Adult Social Care Helpdesk on 01452 426868.

Short breaks for carers Short breaks for carers are aimed at giving carers a break.

Care is provided for the person being cared for. The break will be for a specified period of time and may be within a residential home, a respite care service or within the person’s own home. Alternatively, it may take the form of a worker taking the cared-for person out, to give the carer some time on their own at home.

For further information contact the Adult Social Care Helpdesk on 01452 426868, or visit www.yourcircle.org.uk or www.gloucestershire.gov.uk Crossroads Carers Breaks service Crossroads Care provides carers’ breaks across Gloucestershire. Different types of breaks are available, such as care at home, community-based activities, social

outings and memory clubs. Carers can either stay with the person they care for during the break, or they can take some time for themselves. Crossroads will discuss with you the best type of break to suit your needs, and the frequency required.

Crossroads Care – Forest of Dean and Herefordshire covers the Forest of Dean and neighbouring areas.

Tel: 01594 823414 Web: www.crossroadsfd.org.uk Crossroads Care Central and East Gloucestershire covers all other Gloucestershire districts.

Tel: 01452 302542 Web: www.crossroadscandeg.org.uk/services/ carers-breaks

Carers’ Emergency Scheme As well as taking planned breaks, carers may also need support in an emergency – for example, an accident, family crisis or health problem. The Carers’ Emergency Scheme (CES) can help in these situations. There are two levels.

Level 1: The carer nominates people who are willing to step in and support the cared for person and these people are contacted by the CES if the carer is unable to

care due to an emergency. Contact Carers Gloucestershire for more information or to register on Level 1. Call 0300 111 9000.

Level 2: After a carer’s assessment, the carer registers on the CES, and, if they are dealing with an unplanned emergency, replacement care is provided to look after the cared for person. Contact Guideposts Trust for more information or to register on Level 2. Call 01452 529697.

Visit www.carechoices.co.uk for further assistance with your search for care

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Black and minority ethnic carers There are six culturally specific services for Gloucestershire’s Black and Minority Ethnic (BME) carers. Please phone the Adult Social Care Helpdesk on 01452 426868 for more information about the BME carer services and for help with any enquiries.

Alternatively, Healthwatch Gloucestershire’s website www.healthwatchgloucestershire.co.uk has details for the following groups.

• Ebony Community Carers, supporting African-Caribbean carers;

• Gloucestershire Chinese Community Association, supporting Chinese carers; • Gloucestershire Chinese Women’s Guild, supporting Chinese carers; • Golden Years Luncheon Club, supporting AfricanCaribbean carers; • Black Elders Day Centre, supporting African-Caribbean carers; and • Friendship Cafe at Chequers Bridge, supporting Asian carers.

Ensuring quality of care Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to people’s needs, and Well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services and carers.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. CQC has also started rating services as ‘Outstanding’, ‘Good’, ‘Requires Improvement’ and ‘Inadequate’. By March 2016, CQC expects to have rated every adult social care service in England.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website www.cqc.org.uk or ask the care provider you are considering for a copy of their latest inspection report.

For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or email enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Complaints about health and social care services If you have a complaint about a service, the first thing you should do is tell the service. This applies whether you pay for your care or the council funds it.

By law, every care/support service and social care service must have an efficient procedure for dealing with complaints. Ask for a copy of the service’s complaints procedure so that you understand what you must do and how they will deal with your complaint.

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Care funded by your local council If you are not happy with the reply you receive from a care service when you complain, you can take your complaint to your local social services department.

You will need to follow their complaints procedure – your social worker, care manager or the department itself will explain what to do.

In the first instance, write to:

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Complaints about health and social care services continued Customer Services Team Gloucestershire County Council, Freepost, Shire Hall, Westgate Street, Gloucester GL1 2TG (This is a freepost address, you don’t need to attach a stamp.)

The care service or Gloucestershire County Council should try to resolve your complaint themselves and put things right to prevent the same thing happening again.

If you are not satisfied with the final reply from the care service or Gloucestershire County Council, you can complain to the Local Government Ombudsman.

There are three Local Government Ombudsmen in England. They each deal with complaints from different parts of the country. However, you should first send your complaint to: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 or 0845 602 1983 Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a service dealt with your complaint about care/support that you pay for yourself.

The Patient Advice and Liaison Service (PALS) Every NHS trust has a PALS to help people have a say in their local health services. If you want to make a complaint about a trust, your local PALS will explain how to do this and discuss ways of getting your complaint dealt with. It will also take up some types of complaints for you.

Contact your local PALS through the PALS website, visit www.pals.nhs.uk or go to the NHS Choices website www.nhs.uk

Health care If you would like support to help you raise a complaint about the health care you have received, contact SEAP Gloucestershire. This is a free and independent service.

Tel: 0300 343 5710 Text: 80800 keyword SEAP Email: Gloucestershire@seap.org.uk Web: www.seap.org.uk Healthwatch Gloucestershire Healthwatch Gloucestershire is the independent consumer champion for health and social care in the county. The aim is to give people and communities a stronger voice to influence and challenge how health and social care services are commissioned and provided locally.

Healthwatch Gloucestershire gathers local people’s views and experiences of health and social care. These are passed on to those who plan and deliver services in the county and nationally, to make sure they are providing the services people really need.

If you want to do more you can join and get involved, take part in consultations or help when Healthwatch goes out to meet the public. Healthwatch needs your views and experiences to help improve and influence health and social care services in Gloucestershire.

Tel: 0800 652 5193 Email: info@healthwatchgloucestershire.co.uk Web: www.healthwatchgloucestershire.co.uk The Patients’ Association The Patients’ Association is a national healthcare charity that highlights patients’ concerns and needs. It provides advice and news aimed at helping people to get the best out of their healthcare and tells you where you can get more information and advice.

Contact the Patients’ Association helpline on 0845 608 4455 or visit www.patients-association.org.uk

Independent advocacy There are two advocacy services that can provide support to help you complain about your experiences of the health and social care you have received.

Social care If you would like support to raise a complaint about social care you have received, contact the Gloucestershire Advocacy Service. This is a free and independent service.

Tel: 0800 644 6448

Visit www.carechoices.co.uk for further assistance with your search for care

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Protecting vulnerable adults Far too many vulnerable adults suffer abuse, neglect and worse, often at the hands of relatives and carers, those who you would least expect to treat them in that way. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

This may be because they: • have a mental health condition; • have a disability; • have a sensory impairment; • have some form of illness; or • are old and frail.

Adult safeguarding Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. The council has a statutory duty of enquiry where there is reasonable cause to suspect that an adult, aged 18 or over, in its area: (i) has needs for care and support (whether or not the

authority is meeting any of those needs); (ii) is experiencing, or is at risk of, abuse or neglect; and (iii) as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it.

Abuse can happen anywhere – in a care home, a hospital, in the workplace, at a day centre, at home or in the street.

Abuse and neglect could be physical abuse, domestic violence, sexual abuse, psychological abuse, financial abuse, modern slavery, discriminatory, organisational abuse, neglect or self neglect.

If you think someone is being abused call the Adult Social Care Helpdesk on 01452 426868. Your concerns will be taken seriously and will receive prompt attention.

If the abuse is also a crime such as assault, racial harassment, rape, or theft you should involve the police to prevent someone else from being abused. If the police are involved, the adult social care team will work with them and with you to support you. If you feel someone is in immediate danger, call the police on 999.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

Legal matters How solicitors can help A solicitor can give you impartial advice about wills, making gifts, estate planning and Lasting Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS

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and/or council has made the correct contribution to your fees.

Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to do so.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

How solicitors can help continued An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Making a will A will sets out who will benefit from your property and possessions (your estate) after your death.

Although you do not have to make one by law, it is the best way to make sure your estate is passed on to family and friends exactly as you wish. If you die without a will, your assets may be distributed according to the law rather than your wishes.

There are many good reasons to make a will: • you can decide how your assets are shared - if you don’t have a will, the law says who gets what; • if you’re an unmarried couple (whether or not it’s a

same-sex relationship), you can make sure your partner is provided for; and • you can make sure you don’t pay more Inheritance Tax than necessary.

You can draft a will yourself or use a solicitor. If you choose to write your own will you can buy a form in the high street for example, from WH Smith. If you choose to use a solicitor you can find a local firm on http://solicitors.lawsociety.org.uk The Care Advice Line can provide free information and advice and recommend suitable solicitors.

Tel: 01452 222200 Solicitors for the Elderly Solicitors for the Elderly (SFE) is a national association committed to providing and promoting high-quality legal services for older people.

Tel: 0844 567 6173 Email: admin@solicitorsfortheelderly.com Web: www.solicitorsfortheelderly.com Please be aware this is the SFE administration team, who are not qualified to give legal advice, but can help you to locate a solicitor who may be able to help you.

For some of us, it can seem a long time since life was carefree Caring for an elderly relative can be hard enough without legal headaches.

Lodders can help take the pain away with expert support on care fees, powers of attorney and wills. Find out more at www.lodders.co.uk A loss of capacity can be daunting for both the individual concerned and their wider family. From decisions on care fee funding to preparing lasting powers of attorney and support with managing finances, Lodders’ care and capacity specialists bring a valued blend of sensitivity and legal expertise to help keep your elderly relatives safe, secure and happy for as long as possible.

Cheltenham office

www.lodders.co.uk

01242 228370

so li c i t o r s

@LoddersLawyers

Visit www.carechoices.co.uk for further assistance with your search for care

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Useful local contacts Gloucestershire County Council Adult Social Care Helpdesk Open between 8.00am and 5.00pm Monday to Friday Tel: 01452 426868 Email: socialcare.enq@gloucestershire.gov.uk Web: www.gloucestershire.gov.uk/adults Locality offices Cheltenham Office Sandford Park House, 39/ 41 London Road, Cheltenham GL52 6XJ Tel: 01242 532500 Cotswold Office The Old School, 47 Lewis Lane, Cirencester GL7 1EB Tel: 01285 881000 Forest Office Dean House, Station Street, Cinderford GL14 2JF Tel: 01594 820500 Gloucester Office Quayside House, Quayside Wing, Gloucester.

Tel: 01452 426000 Minicom: 01452 426006 Stow-on-the-Wold Office Victoria House, Sheep Street, Stow-on-the-Wold GL54 1AA Tel: 01451 832272 Stroud Office Health Centre, Beeches Green, Stroud GL5 4BH Tel: 01453 760500

Gloucestershire Royal Hospital Great Western Road, Gloucester GL1 3NN Tel: 0300 422 2222 Patient Advice and Liaison Service (PALS) PALS is a confidential service that provides information, advice and support for patients, families and carers.

Freephone: 0800 015 1548 Tel: 01452 566698 Email: glccg.pals@nhs.net Web: www.palsglos.org.uk Gloucestershire Clinical Commissioning Group (CCG) The CCG is responsible for buying local NHS services such as emergency care services, operations or treatments that can be planned in advance and mental health services.

It is a membership organisation including all 85 GP practices in Gloucestershire. The practices fall within seven localities: • Cheltenham;

Tewkesbury Office Tewkesbury Borough Council, Gloucester Road, Tewkesbury GL20 5TT Tel: 01452 328200

• North Cotswolds;

2gether Managing Memory 2gether is a service for people worried about memory, people with dementia and carers of people with dementia.

NHS Foundation Trust – Mental and Social Healthcare, Rikenel, Montpellier, Gloucester GL1 1LY Tel: 01452 894000 Email: 2gether.comms@glos.nhs.uk Web: www.2gether.nhs.uk

• Stroud and Berkeley Vale;

• South Cotswolds; • Forest of Dean; • Gloucester City; • Tewkesbury, Newent and Staunton.

Sanger House, 5220 Valiant Court, Gloucester Business Park, Brockworth, Gloucester GL3 4FE Tel: 0300 421 1950 Email: GLCCG.enquiries@nhs.net

Cheltenham General Hospital Sandford Road, Cheltenham GL53 7AN Tel: 0300 422 2222

SevaLine A telephone helpline for people who speak Gujerati who want to contact the Health and Social Care Helpdesk.

Tel: 01452 427000 Open 9am to 5pm, Monday to Friday

Gloucestershire Hospitals NHS Foundation Trust 1 College Lawn, Cheltenham GL53 7AG Tel: 0300 422 2222

For other languages you can use the Language Line telephone interpreting service at all main county council offices on 0800 169 2879.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Other contacts Age UK Bleak House, 26 Station Road, Gloucester GL1 1EW Tel: 01452 422660 National advice line: 0800 169 6565 Web: www.ageuk.org.uk

Crossroads Care Support for carers.

Forest of Dean and Herefordshire Tel: 01594 823414 Email: admin@crossroadsfd.org

Alzheimer’s Society Works to improve the quality of life of people affected by dementia. The Helpline is for anyone who is affected by dementia or worried about their memory. Trained advisers provide information, support, guidance and signposting to other appropriate organisations.

National Dementia Helpline: 0300 222 1122 Gloucester office Agriculture House, Greville Close, Sandhurst Road, Gloucester GL2 9RG Tel: 01452 525222 Email: gloucestershire@alzheimers.org.uk Citizens Advice Bureau Free, confidential, impartial advice. Outreach offices also operate in all of these areas.

Cotswold 2-3 The Mews, Cricklade Street, Cirencester, Cotswold GL7 1HY Tel: 01285 652908 Forest of Dean Forest Road Centre, St Stephens Hall, Forest Road, Cinderford, Forest of Dean GL14 2NR Tel: 08444 111 444

Cheltenham and Tewkesbury Tel: 01242 584844 Email: info@crossroadscandt.org.uk Stroud and Gloucester Tel: 01453 755999 Email: stroud.gloucester@crossroads.org.uk Dementia Care Trust (DCT) DCT is a consortium of private, voluntary and independent sector social care and support providers.

Century House, 100 London Road, Gloucester GL1 3PL Tel: 01452 550066 Web: www.dct.org.uk Gloucestershire Disability Forum An independent forum of interested groups and individuals who meet to discuss and act upon current issues concerning disabled people in Gloucestershire.

Lifestyles Office The Business Centre, Suite 5 Innsworth Technology Park, Innsworth, Gloucester GL3 1DL Tel: 01452 530184

Gloucester and District 75-81 Eastgate Street, Gloucester GL1 1PN Tel: 01452 527202

Gloucester Health Access Centre Full range of primary care services.

Eastgate House, 121-131 Eastgate Street, Gloucester GL1 1PX Tel: 01452 336290

Stroud and District Unit 8, First Floor, Brunel Mall, London Road, Stroud GL5 2BP Tel: 01453 527202

NHS Choices Offers Government information on health and wellbeing including care and support.

Web: www.nhs.uk With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Directory

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

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Cheltenham Care Ltd Situated in the prominent Christchurch area a short distance from Montpellier, Broadleas and The Hawthorns are two impressive traditional villas which offer a real homely environment.

All accommodation is offered in various sized single rooms all with attached facilities.

Broadleas and The Hawthorns provide a caring environment for the older person who doesnâ&#x20AC;&#x2122;t require nursing care but will benefit from individualised person centred care.

Independence, mobility and choice is encouraged by caring and experienced staff who benefit from specialist training including dementia care.

Choosing a care home is a major decision, we would encourage all potential residents and their families and friends to visit Broadleas and The Hawthorns before making a final decision whether short term or long term stay in order to get a comprehensive understanding how we may meet your needs.

Broadleas 9 Eldorado Road Cheltenham GL50 2PU Contact Chloe Washbourne Home Manager 01242 256095 E-mail Chloe@cheltenhamcare.co.uk

Broadleas

The Hawthorns 33 Christchurch Road Cheltenham GL50 2NY Contact Lucy Hennessey Home Manager 01242 243394 E-mail Lucy@cheltenhamcare.co.uk

&KHOWHQKDP &DUH +HDG 2IĂ&#x20AC;FH 33 Christchurch Road Cheltenham GL50 2NY Contact Tanya Beres Operations Manager 01242 514562 E-mail Tanya@cheltenhamcare.co.uk

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Cheltenham Cheltenham care homes ALEXANDER HOUSE CARE HOME CHELTENHAM 16 Tivoli Road, Cheltenham GL50 2TG Tel: 01242 513525

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ALSTONE HOUSE (REGISTERED CARE HOME) Alstone Lane, Cheltenham GL51 8HX Tel: 01242 510079 OP D PD LDA MH SI AMBLESIDE GCPA 69 Hatherley Road, Cheltenham GL51 6EG Tel: 01242 522937 ASTELL RESIDENTIAL HOME GCPA Overton Park Road, Cheltenham GL50 3BT Tel: 01242 240200 Advert inside back cover BAFFORD HOUSE GCPA Newcourt Road, Charlton Kings, Cheltenham GL53 8DQ Tel: 01242 523562 Advert page 70 BEECHCROFT 295 Gloucester Road, Cheltenham GL51 7AD Tel: 01242 226960 BREDON VIEW CARE HOME GCPA 24-26 Libertus Road, Cheltenham GL51 7EL Tel: 01242 525087 Advert page 4 BROADLEAS RESIDENTIAL CARE HOME 9 Eldorado Road, Cheltenham GL50 2PU Tel: 01242 256095 Advert page 66 CALDICOTT HOUSE 27 Old Bath Road, Leckampton, Cheltenham GL53 7QE Tel: 01242 221343 CARETECH COMMUNITY SERVICES LTD 15 BROOKLYN ROAD GCPA 15 Brooklyn Road, Cheltenham GL51 8DT Tel: 01242 581112

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CARETECH COMMUNITY SERVICES LTD 87 BOUNCER’S LANE GCPA 87 Bouncer’s Lane, Prestbury, Cheltenham GL52 5JB Tel: 01242 572446

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CHARGROVE LAWN CARE HOME GCPA Shurdington Road, Cheltenham GL51 4XA Tel: 01242 862686 Advert page 4

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CHARLTON KINGS CARE HOME GCPA Moorend Road, Cheltenham GL53 9AX Tel: 01242 521812

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DALKEITH RESIDENTIAL CARE HOME GCPA 285 Gloucester Road, Cheltenham GL51 7AD Tel: 01242 522209 Advert page 70 OP D PD MH SI YA DARLEY DALE CARE HOME 35 Libertus Road, Cheltenham GL51 7EN Tel: 01242 513389

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DOWTY HOUSE GCPA St. Margarets Road, Cheltenham GL50 4EQ Tel: 01242 240200 Advert inside back cover

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FAITHFULL HOUSE GCPA Suffolk Square, Cheltenham GL50 2DT Tel: 01242 240200 Advert inside back cover

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GYPSY CORNER (REGISTERED CARE HOME) Badgeworth Lane, Cheltenham GL51 4UH OP D PD LDA MH SI Tel: 01242 861374 HAMPTON HOUSE 94 Leckhampton Road, Cheltenham GL53 0BN Tel: 01242 520527 Advert page 69 HARRINGTON HOUSE 180 Hatherley Road, Cheltenham GL51 6EW Tel: 01242 522070

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Proud to be your friend and carer If home is where the heart is, then youâ&#x20AC;&#x2122;ve come to the right place!

Oakhaven is the heart of a caring and friendly community which offers our residents as much independence as they want. Privately owned and family run for over 25 years, we have developed a strong and enviable reputation amongst the local community and professionals, as one of the highest quality care providers of residential care for the elderly.

But donâ&#x20AC;&#x2122;t take our word for it, come and see for yourself what Oakhaven has to offer.

Meet our team, talk to some residents, stay for a day.

01242 528377

www.oakhaven-rch.co.uk 136-140 Hales Road, Cheltenham

beyond a care home

Oakhaven Residential Care Home

Cheltenham care homes continued HAWTHORNS RESIDENTIAL CARE HOME, THE 33 Christchurch Road, Cheltenham GL50 2NY Tel: 01242 243394 Advert page 66

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HOLLY HOUSE 303 Gloucester Road, Cheltenham GL51 7AR Tel: 01242 522404 D PD LDA MH SI KNIGHTSBRIDGE LODGE GCPA Knightsbridge Green, Knightsbridge, Cheltenham GL51 9TA Tel: 01242 680168 Advert page 70

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KNOLE, THE 23 Griffiths Avenue, Cheltenham GL51 7BE PD LDA MH SI AD Tel: 01242 526978 MANCHESTER COURT 77 Clarence Street, Cheltenham GL50 3LB Tel: 01242 523510

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NAZARETH HOUSE London Road, Charlton Kings, Cheltenham GL52 6YJ Tel: 01242 516361

NEW ROAD, 1 Woodmancote, Cheltenham GL52 9PX Tel: 01242 678284

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OAKHAVEN RESIDENTIAL CARE HOME GCPA 136-140 Hales Road, Cheltenham GL52 6TB Tel: 01242 528377 Advert page 68 ORCHARD LEIGH Hayden Road, Cheltenham GL51 0SN Tel: 01242 523848

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PINEHURST RESIDENTIAL CARE HOME 8-10 Lyefield Road West, Charlton Kings, Cheltenham GL53 8HA Tel: 01242 517730 QUEENS RETREAT 7 Russet Road, Cheltenham GL51 7LN Tel: 01452 554120

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>> Continued on page 73

OPEN DAY EVERY DAY

Elderly CARE you can rely upon.

Professional CARE you can trust.

• Newly built luxurious bedrooms • Refurbished throughout, in 2014 • Conscientious and friendly staff, whenever you need them day time and at night time • Freshly prepared meals, cooked with pride • Daily activities and entertainments Come and have a look around without obligation – you’ll be pleasantly surprised!

For more information call 01242 520527 or visit our website

www.hamptonhousecare.co.uk Hampton House, 94 Leckhampton Road, Cheltenham, GL53 0BN

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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69

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Tel: 01242 523562 Fax: 01242 238330 Email: info@baffordhouse.co.uk

Bafford House is a Residential Care Home located in the prestigious Charlton Kings area of Cheltenham offering its service users a secure, relaxed and homely environment in which their person centred care, well being and comfort are of prime importance.

Our staff are selected for their qualities of reliability, integrity, skills, friendliness and professionalism. Please contact us to learn more of our excellent facilities and reputation.

Newcourt Road, Charlton Kings, Cheltenham, Glos GL53 8DQ Web: www.baffordhouse.co.uk

RESIDENTIAL HOME FOR THE ELDERLY

Knightsbridge Lodge

We are pleased to offer 24 hour personalised care given by carefully selected staff, trained to meet individual care requirements, sensitive to the need to preserve dignity, improve independence and increase the quality of life for all our twenty-two residents.

• Pleasant family atmosphere • Home cooking • Short and long stay

• Visiting chiropodist, clergy and hairdresser • Social activities • Own furniture welcome

Knightsbridge Lodge is family run, dedicated to respecting and promoting residents’ rights, dignity and privacy, giving maximum opportunity to exercise personal autonomy and choice. An attractive well maintained garden surrounds the tastefully decorated home, which has bedrooms on two floors accessed by a passenger lift. It provides two lounges and a light airy dining room with well equipped bathrooms and a shower room.

Please contact the Registered Manager Nicholas Coates for further information Knightsbridge Lodge, Knightsbridge Green, Cheltenham, Glos GL51 9TA Tel: 01242 680168 Email: knightsbridge.lodge@btinternet.com

DALKEITH RESIDENTIAL CARE HOME 285 Gloucester Road, Cheltenham GL51 7AD

• Boutique style 20 bedded care home set in 3/4 acre of gardens • Committed, friendly, qualified staff • Varied menus of freshly cooked, nutritionally-balanced, appealing meals • Caring and dedicated approach in delivering personal-centred care • Flexible care packages including short breaks, respite and day care

For more details or to view ring: 01242 522209 70

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Specialists in Supporting People with Dementia

Queensbridge House Provides high quality residential dementia care through our highly qualiďŹ ed experienced professional care team.

Queensbridge Care Limited Queensbridge House 63 Queens Road Cheltenham Gloucestershire GL50 2NF

Tel: 01242 519 690 Fax: 01242 539 059 Email: info$queensbridgecare.co.uk Visit: www.queensbridgecare.co.uk

The Honeybourne Club at Queensbridge House Day Care and Memory Club for Adults with Dementia Opening times are 8.00 am to 6.00 pm Monday to Friday for either full days or half day sessions OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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Professional care in a homely environment The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality • As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Gloucester, Cheltenham, Dursley, Bourton-on-the-Water, Brockworth, Cirencester, Bishops Cleeve, Lydney, Coleford, Stonehouse, Mitcheldean, Westbury-on-Severn and Stroud. **New homes coming in South Cerney & Stow on Wold in 2016/17**

To find out more or to arrange an appointment to visit any of our homes in Gloucestershire , please contact 0800 988 8133 or enquiries@osjct.co.uk

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.

Cheltenham care homes continued QUEENSBRIDGE HOUSE GCPA 63 Queens Road, Cheltenham GL50 2NF Tel: 01242 519690 Advert page 71

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RAVENSWOOD HOUSE GCPA Lansdown Road, Westall Green, Cheltenham GL50 2JA OP D PD SI YA Tel: 01242 514264 ROYAL COURT GCPA Fiddler’s Green Lane, Cheltenham GL51 0SF Tel: 01242 221853 Advert page 42 SHAFTESBURY PLACE 52 Marsland Road, Cheltenham GL51 0JA Tel: 01242 227818

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ST GEORGE’S WELL CLOSE HOUSE GCPA Well Close House, Lansdown Parade, Cheltenham GL50 2LH OP D PD LDA MH SI YA Tel: 01242 227701 TEWKESBURY VIEW CARE HOME Cleeve Hill, Cheltenham GL52 3PW Tel: 01242 672043 VICARAGE, THE 59 Andover Road, Tivoli, Cheltenham GL50 2TS Tel: 01242 521918

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SHURDINGTON ROAD CARE HOME 97a Shurdington Road, Cheltenham GL53 0JQ Tel: 01242 578922

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WINSTONIAN HOUSE GCPA 38-42 All Saints Road, Cheltenham GL52 2EZ Tel: 01242 577927 Advert page 4

OP

Cheltenham care homes with nursing ASTLEY HOUSE CARE HOME WITH NURSING Lypiatt Lodge, Lypiatt Road, Cheltenham GL50 2SY Tel: 0845 345 5742 OP D PD SI AVONDALE NURSING HOME IN CHELTENHAM 21 Eldorado Road, Cheltenham GL50 2PU Tel: 01242 232012 OP D BADGEWORTH COURT GCPA Badgeworth, Cheltenham GL51 4UL Tel: 01452 401055 Advert page 92 BAY TREE COURT IN PRESTBURY GCPA High Street, Prestbury, Cheltenham GL52 3AU Tel: 01242 236000 CLEEVE HILL NURSING HOME GCPA Cleeve Hill, Cheltenham GL52 3PW Tel: 01242 672022 Advert page 78

OP D PD YA

GRANGE CARE CENTRE(CHELTENHAM), THE Pilley Lane, Leckhampton, Cheltenham GL53 9ER Tel: 01242 225790

OP D

GRANLEYS, THE 21 Griffiths Avenue, Cheltenham GL51 7BE Tel: 01242 521721

LDA

GREVILL HOUSE (OSJCT) GCPA 279 London Road, Charlton Kings, Cheltenham GL52 6YL Tel: 0800 988 8133 Advert page 72

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GLOUCESTERSHIRE HOUSE CARE HOME WITH NURSING Charlton Lane, Leckhampton, Cheltenham GL53 9HD Tel: 01242 512569 PD YA

HATHERLEY GRANGE NURSING HOME 26 St Stephens Road, Tivoli, Cheltenham GL51 3AA Tel: 01242 251321 JUBILEE LODGE (OSJCT) GCPA Meadow Way, Bourton-on-the-Water, Cheltenham GL54 2GN Tel: 0800 988 8133 Advert page 72

OP D MH

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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73

śŞȱ Ĵ ȱ ǰȱ ǰȱ ȱ śŗȱŜ ȳ ȱŖŗŘŚŘȱŘśşŘŜŖȳ ǯ ę ǯ ǯ

Cotswold’s “ TheFinest for

“

Quality Care

ę ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ¡ȱ ȱ ǯȱ ȱ ȱ ¢ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ǰȱ ǰȱ ȱ ǯȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ ǯ

ȱ ȱ ȱ ȱ Day Care

ȱ ȱ ¢ ȱ

ȁ ȱ ȱ ȱ ȱ ȱ ȱ Ȃ

ȱ ȱ

ȱ ȱ ȱ ȱ ȱ ȱ ǯ ȱ

ę ȱ ȱ ȱ ȱ ȱŗşŞŜȱ ȱ ¢ȱ ȱ ¢ȱ ȱ ȱ ¢ȱ ȱ ǰȱ ȱ ȱ ȱ ȱ ȱ ě ȱ ¢ȱ ȱ ȱ ȱ ¡ ȱ ȱŘŞȱ¢ ȱ ȱ ȱ ǯ

ȱ ěȱ ȱŗŝȱ ȱ ȱ ȱ ȱ ¢ȱ ȱ ȱ ȱ ȱ ¢ȱ ȱ ¢ȱ ȱ ȱ ȱ ȱ ȱ ǯȱ ȱ ȱ ȱ ȱ ěȱ ȱ ȱ ȱŘŖȱ¢ ǰȱ ¢ȱ ȱ ŗŚȱ ȱŘŖȱ¢ Ȃȱ ǯȱ ȱ ȱ ȱ ȱ ȱ Ƿ

It’s the Care that Counts ȱ ę ȱ ȱ śŞȱ Ĵ ȱ ǰȱ ǰ ȱ śŗȱŜ ȱŖŗŘŚŘȱŘśşŘŜŖ ǯ ę ǯ ǯ

Cheltenham care homes with nursing continued MONKSCROFT CARE CENTRE (OSJCT) GCPA Shelley Road, Cheltenham GL51 7DP OP D PD SI YA Tel: 0800 988 8133 Advert page 72 ORCHARD HOUSE (OSJCT) GCPA Woodman’s Way, Bishops Cleeve, Cheltenham GL52 8DP Tel: 0800 988 8133 Advert page 72 OVERTON HOUSE - CHELTENHAM Overton Road, Cheltenham GL50 3BN Tel: 01242 234635 SANDFIELDS GCPA St George’s Road, Cheltenham GL50 3EL Tel: 0333 321 0921

OP YA

PD LDA SI YA

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ST FAITH’S NURSING HOME GCPA Malvern Road, Cheltenham GL50 2NR Tel: 01242 240200 Advert inside back cover

OP D

SUMMERFIELD NURSING UNIT, THE 58 Whittingham Road, Cheltenham GL51 6BL Tel: 01242 259260 Advert page 74

OP D PD SI YA

THIRLESTAINE PARK CARE HOME GCPA Humphris Place, off Sandford Road, Cheltenham GL53 7GA Tel: 01242 505641 Advert page 75 WENTWORTH COURT CARE HOME Village Road, Cheltenham GL51 0BG Tel: 01242 263334

OP D PD YA

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WINDERMERE ROAD NURSING HOME 62-66 Windermere Road, Cheltenham GL51 3PH Tel: 01242 242684

LDA

WINDSOR STREET CARE CENTRE (OSJCT) GCPA 35-37 Windsor Street, Cheltenham GL52 2DG OP D PD SI YA Tel: 0800 988 8133 Advert page 72

~ Residential care ~ Nursing care ~ Dementia care ~ Respite care

Homes you will love. Care you will appreciate.

At Porthaven we are proud to have been described as running the best care homes in the country.

Our homes are beautifully designed, comfortably stylish and spacious. We provide a range of interesting, enjoyable activities and an excellent menu of food.

We understand the business of caring well, offering residential, nursing and dementia care as well as respite care for those who require a shorter stay.

There is, however, another element, and one which makes a difference to all our residents: a positive attitude to caring and a genuine interest in others.

You will sense this from the moment you walk in the front door; it’s unmistakable.

Call your nearest Porthaven Care Home and arrange a visit with one of our Home Managers today.

We look forward to hearing from you.

~ Tailored activities and dedicated activities room ~ Private ensuite bedrooms ~ Expert care staff ~ Excellent menu ~ Restaurants and private dining room ~ Landscaped gardens

Thirlestaine Park Care Home Humphris Place, off Sandford Road, Cheltenham GL53 7GA (Sat Navs: GL53 7AW) Tel: 01242 505641 www.porthaven.co.uk/cheltenham

You’ll like us!

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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75

Cotswolds and Cirencester Cotswolds and Cirencester care homes BADGERS CROFT CARE HOME Pear Tree Close, Chipping Campden GL55 6DB Tel: 01386 841219 BEECH VIEW CARE HOME 14 The Plies, Fairford GL7 4AJ Tel: 01285 712437 FOUR SEASONS Back Lane, Mickleton, Chipping Campden GL55 6SJ Tel: 01386 438300 GLOUCESTERSHIRE OLD PEOPLES HOUSING SOCIETY Watermoor House, Watermoor Road, Cirencester GL7 1JR Tel: 01285 654864 HF TRUST - NEWCROFT 2 Newcroft, 2 Todenham Road, Moreton-in-Marsh GL56 9NJ Tel: 01608 652731

LDA

HF TRUST - OLD QUARRIES Rectory Lane, Avening, Tetbury GL8 8NJ Tel: 01453 832201

LDA

LDA

MACARTHUR ROAD CARE HOME 32-33 MacArthur Road, Northleach GL54 3HS Tel: 01451 860237

LDA

OP

OAK TREE MEWS Hospital Road West, Moreton-in-Marsh GL56 0BL Tel: 01608 650797 PRIORY, THE The Chipping, Tetbury GL8 8ET Tel: 01666 502332 Advert page 36

OP

LDA

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RISE CARE HOME, THE 3-4 The Rise, Shipton Oliffe, Cheltenham GL54 4JQ Tel: 01242 820664 ZAPUZINO 205 Alexander Drive, Cirencester GL7 1UH Tel: 01285 651057

LDA

OP

“The carers are loving and hard working - often putting in time beyond their rotas. The cleaners are well trained and have a lovely manner with the residents. We bought Mum in for respite care over Christmas - she loved it so much”

QUINTON HOUSE Our residents and staff love our nursing home, but don’t just take our word for it. This is what people have said about us on carehome.co.uk where we score 9.7 out of 10.

“I generally go every week with my mother and we are always impressed with the welcome and cup of tea before we sit down! The staff are so friendly and helpful. We are able to visit anytime and if the weather is fine, take her outside to enjoy the lovely garden.”

“The staff are patient and show great compassion, respect and sensitivity towards the residents as individuals and work very hard to stimulate and engage them in group activities.”

Quinton House & Quinton Gardens Nursing Homes, Main Road, Lower Quinton, Stratford-upon-Avon Warwickshire CV37 8RY t: 01789 720 247 f: 01789 720245 e: info@quintonhouse.net www.quintonhouse.net | Facebook & Twitter search #QuintonHouse

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

76

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Cotswolds and Cirencester care homes with nursing ASHLEY HOUSE NURSING HOME GCPA 118 Trafalgar Road, Cirencester GL7 2ED Tel: 01285 898665 Advert below

OP

ELM GROVE NURSING HOME GCPA Somerford Road, Cirencester GL7 1TX Tel: 01285 897530 Advert below HUNTERS GCPA Cherry Tree Lane, Cirencester GL7 5DT Tel: 01285 601334 Advert page 92 HYPERION HOUSE GCPA London Street, Fairford GL7 4AH Tel: 01285 712349

KINGSLEY HOUSE Gumstool Hill, Tetbury GL8 8DG Tel: 01666 503333

OP

OP D

NATIONAL STAR COLLEGE - ULLENWOOD Ullenwood, Cheltenham GL53 9QU Tel: 01242 527631 PD LDA SI YA

OP D

NEWLANDS NURSING CARE CENTRE Evesham Road, Stow-on-the-Wold GL54 1EJ Tel: 01451 870077

OP PD MH SI

ILSOM HOUSE RESIDENTIAL AND NURSING HOME Ilsom, Tetbury GL8 8RX Tel: 01666 818649 Advert below

MILL HOUSE GCPA 55 Sheep Street, Chipping Campden GL55 6DR Tel: 01386 848990

OP PD

OP D PD SI

NORTHLEACH COURT CARE HOME WITH NURSING High Street, Northleach GL54 3PQ Tel: 01451 861784

OP PD SI

OP D PD SI

PATERNOSTER HOUSE (OSJCT) GCPA Watermoor Road, Cirencester GL7 1JR Tel: 0800 988 8133 Advert page 72 PRIORY, THE The Chipping, Tetbury GL8 8ET Tel: 01666 502332 Advert page 36

OP

OP D

A choice of elderly care options in Gloucestershire We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

That’s why we offer long and short stay care options in Gloucestershire.

What’s more, you don’t need our health insurance to stay with us.

To find out more about your elderly care options in Gloucestershire Call

0333 220 4756 †

Look for Ashley House, Elm Grove, Forest Court, Ilsom House in the listings section.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles.

Calls may be monitored and may be recorded.

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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77

Forest of Dean Forest of Dean care homes APPLE ORCHARD The Green, Newnham GL14 1AQ Tel: 01594 516582 BIRCHES GROVE 14 Fairmoor Close, Parkend, Lydney GL15 4HB Tel: 01594 564081 BROOK LODGE Latchen, Longhope GL17 0QA Tel: 01452 830614 CHAPEL VIEW 89a St Whites Road, Cinderford GL14 3HA Tel: 01594 824400 CHAXHILL HALL Chaxhill, Nr Westbury-on-Severn GL14 1QW Tel: 01452 760717 Advert page 80 COTTAGE CARE HOME, THE The Cottage, Old Hill, Longhope GL17 0PF Tel: 01452 830373 FOOTSTEPS MEDICAL CARE LTD The Byre, Allastone Court Farm, Court Road, Lydney GL15 5SR Tel: 01594 844244 GATWICK HOUSE GCPA Upper Rodley Road, Bollow GL14 1QU Tel: 01452 760164 HIGHFIELDS RESIDENTIAL HOME Culver Street, Newent GL18 1JA Tel: 01531 821007 Advert page 80 HILL ASH HOUSE Ledbury Road, Newent GL18 2DB Tel: 01531 892980 HILLTOP GCPA Ridge Walk, Ruardean Hill GL17 9AY Tel: 01594 861137

LDA

LDA MH YA

LDA YA

LDA YA

OP

LDA

PD LDA SI

OP LDA YA

OP

OP D SI

PD LDA SI YA

HOBBITS HOLT 156 Ruspidge Road, Cinderford GL14 3AP Tel: 01594 823554

LDA YA

LAURELS RESIDENTIAL HOME, THE GCPA Main Road, Huntley GL19 3EA Tel: 01452 831484

OP

LONGCROFT COTTAGE Longcroft Farm, Blaisdon Road, Westbury-on-Severn GL14 1LS Tel: 01452 760747

LDA SI

MANTLEY CHASE RESIDENTIAL CARE GCPA Ross Road, Newent GL18 1QY Tel: 01531 822112

OP LDA YA

MARKET PLACE 29 Market Place, Coleford GL16 8AA Tel: 01594 834595

LDA YA

OAK HOUSE TRUST LTD GCPA Oak House, Newland, Coleford GL16 8NJ Tel: 01594 832218

OP LDA SI

OLD RECTORY, THE School Lane, Church Road, Longhope GL17 0LJ Tel: 01452 831135

OP D PD

OLD VICARAGE (BLAKENEY), THE Church Square, Blakeney GL15 4DS Tel: 01594 517098

LDA

ORCHARD TRUST - SEVENOAKS, THE GCPA Lords Hill, Coleford GL16 8BG PD LDA SI YA Tel: 01594 861137 ORCHARDS, THE GCPA Stowfield, Lower Lydbrook GL17 9PD Tel: 01594 861137

OP PD LDA SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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79

EUROCLYDON NURSING HOME

Registered Home offering Nursing, Elderly and Dementia Care for over 65 years of age.

Long Term, Short Breaks and Day Care. ¡ We pride ourselves in our homely environment ¡ Long term staff some with more with 25 years service providing individualised care ¡ We work closely with external professionals ¡ Regular visits by local doctors ¡ Monthly visits by the local clergy ¡ Hairdressing and chiropody service available ¡ Variety of daily activities and weekly minibus trips ¡ Excellent variety of home cooked food ¡ Laundry facilities for all our residents

â&#x20AC;&#x153;A lively and fun place for all.â&#x20AC;?

Euroclydon Nursing Home is located on an elevated position in the heart of Forest of Dean, with breath taking views of the surrounding areas. It has extensive grounds and provide an atmosphere that is homely, friendly and caring.

Euroclydon Nursing Home, Springfields, Drybrook, Glos GL17 9BW For further information please contact us to organise a visit: Tel: 01594 543982 Email: chantry.homes@gmail.com Web: www.chantryhomes.com

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With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

80

â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Forest of Dean care homes continued PROSPECT HOUSE GCPA Prospect Road, Cinderford GL14 2DY Tel: 01594 826246 OP D PD LDA SI YA RED HOUSE 65 Ruspidge Road, Cinderford GL14 3AW Tel: 01594 822100 RIVERSIDE HOUSE Quay Lane, Broadoak, Newnham GL14 1JE Tel: 01594 516291

LDA YA

THREE ASHES RESIDENTIAL CARE HOME GCPA Three Ashes House, Ledbury Road, Newent GL18 1DE Tel: 01531 820226 Advert page 78

OP

OP D PD SI

LDA

STEPPING STONES Riverside Lane, Broadoak, Newnham GL14 1JF PD LDA SI Tel: 01452 760304 SUNNYSIDE HOUSE Main Road, Birdwood GL19 3EH Tel: 01452 750491

SYDENHAM HOUSE RESIDENTIAL HOME Sydenham House, High Street, Blakeney GL15 4EB Tel: 01594 517015

LDA

VICTORIA STREET, 119 Cinderford GL14 2HU Tel: 01594 827043

LDA

YEW TREE HOUSE GCPA Church Square, Blakeney, Gloucester GL15 4DX Tel: 01594 517023

PD LDA

Forest of Dean care homes with nursing CASTLEFORD HOUSE NURSING HOME Castleford Gardens, Tutshill, Chepstow NP16 7LF OP D PD MH Tel: 01291 629929 COOMBS, THE (OSJCT) GCPA The Gorse, Coleford GL16 8QE Tel: 0800 988 8133 Advert page 72 DEAN GRANGE Elton Corner, Broadoak GL14 1JG Tel: 01452 762908 ELMS CARE HOME WITH NURSING, THE Staunton, Coleford GL16 8NX Tel: 0845 345 5793 EUROCLYDON NURSING HOME Springfields, Drybrook GL17 9BW Tel: 01594 543982 Advert page 80 FOREST COURT NURSING HOME GCPA Bradley Court Road, Mitcheldean GL17 0DR Tel: 01989 548355 Advert page 77 LONGHOPE MANOR Ross Road, Longhope GL17 0LL Tel: 01452 830291 Advert inside front cover

OP

LDA

OP D PD SI

OP PD

D MH

OP

MILESTONES 9 Commercial Street, Cinderford GL14 2RP Tel: 01594 825777

LDA

RODLEY HOUSE (OSJCT) GCPA Harrison Way, Lydney GL15 5BB Tel: 0800 988 8133 Advert page 72

OP

SEDBURY PARK Sedbury, Chepstow NP16 7EY Tel: 01291 627127

OP D YA

STEPPING STONES RED MARLEY Bromsberrow Road, Redmarley GL19 3JU Tel: 01531 650880

LDA MH

TOWNSEND HOUSE (OSJCT) GCPA Court Farm Lane, Mitcheldean GL17 0AY Tel: 0800 988 8133 Advert page 72

OP LDA YA

WESTBURY COURT (OSJCT) Westbury-on-Severn GL14 1PD Tel: 0800 988 8133 Advert page 72

OP

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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81

www.coatewatercare.co.uk

Coate Water Care is a family run business that provides a high quality care service in all our Nursing, Residential and Dementia care homes. ࠮ We provide 24 hour nursing, residential and specialist dementia care ࠮ Specialist care for clients with end of life, palliative care needs ࠮ Respite care available ࠮ 8\HSPÄ LK HUK L_WLYPLUJLK WLYZVUHS JHYL Z[Hќ ࠮ All food is freshly prepared on premises to restaurant standards ࠮ Our bedrooms are spacious and all have en-suite facilities and TVs ࠮ Organised entertainment and outings ࠮ Engaging and appropriate activities and hobbies ࠮ Attractive secure gardens ࠮ Hair and beauty treatments ࠮ Free internet usage ࠮ Visiting chiropodist

Choose the right home, with care, for you or an elderly loved one

Chapel House

Woodstock

Horton Road, Gloucester GL1 3EY Tel: 01452 500005

North Upton Lane, Gloucester GL4 3TD Tel: 01452 616291

Contact us for more information:

t: 01793 821200

e: info@coatewatercare.co.uk

Gloucester Gloucester care homes ABBEYMEAD LODGE GCPA Abbeymead Avenue, Abbeymead, Gloucester GL4 5GR Tel: 01452 617566

PD LDA YA

CHESTNUT RESIDENTIAL CARE HOME 20 Podsmead Road, Gloucester GL1 5PA OP D PD SI YA Tel: 01452 546204

PD LDA YA

CHOSEN COURT GCPA Hucclecote Road, Gloucester GL3 3TX Tel: 01452 616888

LDA

ALFRED STREET RESIDENTIAL CARE, 12 GCPA 12 Alfred Street, Gloucester GL1 4DF OP LDA YA Tel: 01452 537102

COPPICE HOUSE Main Road, Huntley, Gloucester GL19 3DZ Tel: 01452 831196

LDA

ASPIRATIONS RESIDENTIAL SOUTHWEST 76 Church Road, Loglevens, Gloucester GL2 0AA Tel: 01452 540156

DENMARK HOUSE 36 Denmark Road, Gloucester GL1 3JQ Tel: 01452 502393

LDA

DENMARK LODGE 38 Denmark Road, Gloucester GL1 3JQ Tel: 01452 311102

LDA YA

EDWARD HOUSE Matson Lane, Gloucester GL4 6ED Tel: 01452 316968

LDA YA

ALEXANDRA HOUSE - GLOUCESTER 2 Alexandra Road, Gloucester GL1 3DR Tel: 01452 418575

AVALON RESIDENTIAL HOME 17 Barnwood Road, Gloucester GL2 0RZ Tel: 01452 417400 Advert page 86

LDA MH

OP D

BATHURST LODGE RESIDENTIAL CARE GCPA 74 Bathurst Road, Gloucester GL1 4RJ OP LDA YA Tel: 01452 552683 BRAMBLE HOUSE CARE HOME GCPA 96-98 Stroud Road, Gloucester GL1 5AJ Tel: 01452 521018 Advert page 38

OP D

BRANKSOME CARE GCPA Advert page 37 26 Tuffley Avenue, Gloucester GL1 5LX OP D PD LDA MH SI YA Tel: 01452 535360 CATHEDRAL VIEW Archdeacon Street, Gloucester GL1 2QX Tel: 01452 303248 CAVENDISH CARE HOME GCPA 301 Stroud Road, Gloucester GL1 5LF Tel: 01452 521896 CEDARS, THE 144 London Road, Gloucester GL2 0RS Tel: 01452 310727

OP PD LDA

OP D

LDA MH YA

ELMBRIDGE RESIDENTIAL HOME LTD GCPA 21 Elmbridge Road, Gloucester GL2 0NY OP D MH Tel: 01452 524147 ELMLEA GCPA 99 London Road, Gloucester GL1 3HH Tel: 01452 550438

OP PD LDA YA

FERN CROFT GCPA 14 Heathville Road, Gloucester GL1 3DS Tel: 01452 505803

LDA YA

GLOSCARE 23 Carmarthen Street, Gloucester GL1 4SX Tel: 01452 522335 GRANGE, THE GCPA 15 Holmwood Drive, Gloucester GL4 0PS Tel: 01452 312372

LDA

OP LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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83

ALSO FROM THE PUBLISHER OF THIS CARE GUIDE

THE HANDBOOK FOR RELATIVES YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AFFORD WHAT ARE THE CARE OPTIONS?

IF I MAKE THE WRONG

WHAT IF MUM

CAN WE AFFORD IT?

WHICH TO CHOOSE?

KNOW WHICH TO CHOOSE?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT IF I MAKE THE WRONG CHOICE?

WHAT ARE THE CARE OPTIONS?

WE AFFORD IT? HOW WILL I KNOW CAN WHAT ARE THE CARE OPTIONS? MUM DOESN’T AGREE? CAN WE AFFORD IT? DOESN’T AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? CAN CAN WE AFFORD IT? MUM DOESN’T AGREE? CAN WE AFFORD IT?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF I MAKE THE WRONG

WE ?

WHAT IF I

WHAT ARE THE CARE OPTIONS?

WRONG CHOICE? HOW WILL I KNOW WHICH TO CHOOSE?

CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW

CAN WE AFFORD IT?

THE CARE OPTIONS?

HOW WILL I KNOW WHICH TO CHOOSE?

WHAT ARE THE CARE OPTIONS?

DOESN’T AGREE?

WHAT IF MUM DOESN’T AGREE?

WHAT IF MUM DOESN’T CAN WE AFFORD IT?

WHAT IF I MAKE THE WRONG CHOICE?

IF I MAKE THE WRONG

?

WHAT ARE THE CARE OPTIONS?

CAN WE AFFORD IT?

WHAT IF

?

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HOW WILL I KNOW

CAN WE AFFORD IT? WHAT ARE THE CARE

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CARE OPTIONS? CAN WE AFFORD IT? WRONG

?

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CARE OPTIONS?

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MUM

WILL I KNOW WHICH TO

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AFFORD IT?

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THE WRONG CHOICE?

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WHAT IF MUM DOESN’T AGREE? WHAT ARE THE CARE OPTIONS?

WHAT IF MUM

HOW WILL I KNOW

CAN WE AFFORD IT?

WHAT ARE THE CARE OPTIONS?

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Gloucester care homes continued GREAT WESTERN COURT 33a Millbrook Street, Gloucester GL1 4BG Tel: 01452 423495

OP PD

GUILD HOUSE RESIDENTIAL HOME GCPA 2a Denmark Road, Gloucester GL1 3HW Tel: 01452 525098

OP D

HANNACOTT GCPA Abbeymead Avenue, Abbeymead, Gloucester GL4 5GR Tel: 01452 615539 PD LDA YA HATHERLEY ROAD RESIDENTIAL HOME, 59 GCPA 59 Hatherley Road, Gloucester GL1 4PN Tel: 01452 537633 OP LDA YA HIGHFIELD HOUSE 104 Eastern Avenue, Gloucester GL4 4LW Tel: 01452 507677

LDA YA

HORTON HOUSE RESIDENTIAL CARE HOME GCPA 1 Horton Road, Gloucester GL1 3PX Tel: 01452 524615 OP D JASPER LODGE Matson Lane, Gloucester GL4 6ED Tel: 01452 316961

LDA YA

JENDOT GCPA 3 Little Field, Abbeymead, Gloucester GL4 4QS Tel: 01452 535963 JOYLEEN Longlands, Bristol Road, Cambridge, Gloucester GL2 7BG Tel: 07906 196634

LDA MH

PD LDA MH YA

MATSON HOUSE Matson Lane, Gloucester GL4 6ED Tel: 01452 316962

LDA YA

MAYFIELD CARE HOME 7 Horton Road, Gloucester GL1 3PX Tel: 01452 530004

LDA

PADOVA, THE 88 Bristol Road, Quedgeley, Gloucester GL2 4NA Tel: 01452 883764

LDA

PEMBURY, THE 9 Pembury Road, Gloucester GL4 6UE Tel: 01452 521856

LDA

PODSMEAD ROAD, 14 GCPA Gloucester GL1 5PA Tel: 01452 314262

LDA

REBE GCPA 41 Holbeach Drive, Kingsway, Gloucester GL2 2BF Tel: 01452 722125

LDA MH

RED HOUSE, THE GCPA 25 Barnwood Road, Gloucester GL2 0SD D LDA MH SI YA Tel: 01452 386896 OP LDA MH YA

KEYCHANGE CHARITY SCEATS CARE HOME 1-3 Kenilworth Avenue, Gloucester GL2 0QJ Tel: 01452 303429 KING EDWARDS HOUSE 18 King Edwards Avenue, Gloucester GL1 5DB Tel: 01452 381174 KNOLL, THE GCPA 335 Stroud Road, Tuffley, Gloucester GL4 0BD Tel: 01452 526146 LINDEN HOUSE 205 Linden Road, Gloucester GL1 5DU Tel: 01452 524555

MACHLO GCPA 17 Windmill Field, Abbeymead, Gloucester GL4 4RQ Tel: 01452 372403

OP

REDLANDS ACRE CARE HOME & REDLANDS COURT LUXURY CARE SUITES GCPA 35 Tewkesbury Road, Longford, Gloucester GL2 9BD OP Tel: 01452 507248 Advert page 4

LDA YA

RETREAT, THE 116 Bristol Road, Quedgeley, Gloucester GL2 4NA OP D PD LDA MH SI YA Tel: 01452 728296

OP

LDA MH YA

RIBSTON HOUSE GCPA 210 Stroud Road, Gloucester GL1 5LA Tel: 01452 310916 SOUTHFIELDS RESIDENTIAL CARE GCPA 54 Southfields Road, Gloucester GL4 6UD Tel: 01452 545367

LDA YA

OP LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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85

Avalon Residential Home 17 Barnwood Road, Gloucester, GL2 0RZ

We are a small friendly care home, providing 24 hour care, respite care and day care for residents with physical and mental disability.

We have recently added 5 rooms with en-suite shower facilities.

We have a team of dedicated and fully trained staff to deal with clients’ needs.

Please call us on 01452 417400 for further details or visit our website on www.avalonresidentialhome.co.uk

The Lawns Ltd Residential Nursing Home and Day Centre A Caring Philosophy We aim to provide a stable, homely and safe environment where each person has the opportunity to live with self-respect and individuality. We aim to maintain our residents’ health and independence for as long as feasible and to help them when they need more care in a way that enables them to feel respected and valued.

• Qualified Nurses 24 hrs a day • Day and Respite Care • Unit for young physically disabled clients • Continuing health funded clients accepted • Single rooms - many are en-suite • Beautiful, accessible landscaped gardens • We have a permanent qualified staff group who are enthusiastic and caring

Anna Carrier Tel: 01452 721345 346 Bristol Road, Quedgeley, Gloucester GL2 4QW Web: www.thelawns.org.uk Email: enquiries@thelawns.org.uk

49 Barnwood Road, Gloucester GL2 0SD Tel: 01452 523478 Web: www.charnwoodhouse.com

Charnwood House Nursing Home specialises in looking after elderly people (60+ years) with Nursing, Residential and Dementia needs. We pride ourselves on providing a warm and friendly atmosphere. The home has been long established and has served the local area for over 45 years.

It is located in Gloucester City centre and is easily accessible.

Priorities of the home include; • Individual choice, dignity and respect • Garden for residents of all our residents • Full CQC compliance (January 2014) • Freshly prepared home cooked meals • Registered Nurses on duty 24 hours providing OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service • Full activity programme including individual Nursing and Residential Care User Bands Mentalarts health Sensory impairment YA Younger adults AD People who misuse alcohol and drugs activities,MH quizzes, andSI crafts, gardening, • Dedicated staff, fully trained or working towards baking and excursions Advertisers are highlighted GCPA member of GCPA - see page 6 QCF (NVQ) Qualification.

86

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Gloucester care homes continued SPRINGFIELD HOUSE 255d Stroud Road, Gloucester GL1 5JZ Tel: 01452 312385

LDA

ST PAUL’S RESIDENTIAL HOME GCPA 127 Stroud Road, Gloucester GL1 5JL Tel: 01452 505485 STROUD LODGE 319 Stroud Road, Gloucester GL1 5LG Tel: 01452 312216

OP D

LDA MH

TOMLEN GCPA 33 Streamside, Tuffley, Gloucester GL4 0TA Tel: 01452 528264 VOYAGE CARE - LONDON ROAD 46 London Road, Gloucester GL1 3NZ Tel: 01452 380835

LDA MH

PD MH SI YA AD

WHEATRIDGE COURT 40 Wheatridge Court, Abbeydale, Gloucester GL4 4AL OP PD SI YA Tel: 01452 500669

Gloucester care homes with nursing BOHANAM HOUSE (OSJCT) GCPA 2 Barnwood Road, Gloucester GL2 0RX Tel: 0800 988 8133 Advert page 72 BROCKWORTH HOUSE CARE CENTRE Mill Lane, Brockworth, Gloucester GL3 4QG Tel: 01452 864066 BRUNSWICK HOUSE NURSING HOME 119 Reservoir Road, Gloucester GL4 6SX Tel: 01452 523903 CHAPEL HOUSE CARE CENTRE Horton Road, Gloucester GL1 3EY Tel: 01452 500005 Advert page 82 CHARNWOOD HOUSE 49 Barnwood Road, Gloucester GL2 0SD Tel: 01452 523478 Advert page 86

OP

OP D

OP D

OP D PD

OP

LAWNS LTD, THE GCPA 346 Bristol Road, Quedgeley, Gloucester GL2 4QW Tel: 01452 721345 Advert page 86

OP PD LDA SI YA

MAGDALEN HOUSE NURSING HOME GCPA London Road, Gloucester GL1 3PH Tel: 01452 386331

OP D

PINE TREE COURT CARE HOME Larchwood Drive, Tuffley, Gloucester GL4 0AH Tel: 01452 385855

OP D YA

SAINTBRIDGE HOUSE NURSING & RESIDENTIAL HOME GCPA 189 Painswick Road, Abbeydale, Gloucester GL4 4QQ Tel: 01452 300307 Advert page 86

OP D PD

OP D

TREVONE HOUSE (OSJCT) GCPA 22 Denmark Road, Gloucester GL1 3HZ Tel: 0800 988 8133 Advert page 72

OP

DEAN NEUROLOGICAL CENTRE, THE GCPA Tewkesbury Road, Longford, Gloucester GL2 9EE OP PD YA Tel: 01452 420200

WESTBOURNE NURSING HOME 190 Reservoir Road, Gloucester GL4 6SB Tel: 01452 506106

OP D

ELIZABETH HOUSE - GLOUCESTER 9 Denmark Road, Gloucester GL1 3HZ Tel: 01452 782960

WOODSTOCK NURSING HOME GCPA 35 North Upton Lane, Barnwood, Gloucester GL4 3TD Tel: 01452 616291 Advert page 82

OP D PD

WOTTON RISE NURSING HOME LTD 140 London Road, Gloucester GL1 3PL Tel: 01452 303073

OP D PD MH YA

CHESTNUT COURT (OSJCT) GCPA St James, Quedgeley, Gloucester GL2 4WD Tel: 0800 988 8133 Advert page 72

PD LDA SI YA

FOUNDATION HOUSE National Star College, 14a St Michaels Square, Gloucester GL1 1HX Tel: 01242 527631 PD LDA SI YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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87

Richmond Painswick Care Home Richmond Painswick Retirement and Care Village is all about quality life.

At the heart of our Village is a state-of-the-art care home where we can offer complete peace of mind through professional, personalised care â&#x20AC;&#x201C; with respect for each personâ&#x20AC;&#x2122;s individuality.

Our range of person-centred care services includes: Â&#x2039; 5\YZPUN YLZPKLU[PHS JHYL Â&#x2039; 9LZWP[L JVU]HSLZJLU[ JHYL Â&#x2039; 3HYNL LU Z\P[L YVVTZ Â&#x2039; <UYP]HSSLK MHJPSP[PLZ

Stroud Road, Painswick, .SV\JLZ[LYZOYL .3 <3

For more information, call 01452 810203 | www.richmond-villages.com/painswick

Winslow House `

RESIDENTIAL C ARE HOME

Tel: 01453 832269 Springhill, Nailsworth, Gloucestershire GL6 0LS Email: winslowhouse@invictawiz.co.uk Web: www.winslowhouseltd.co.uk

A gracious Victorian house set in extensive grounds, with pleasant views across the valley, yet only a short walk from the town centre. The well tended gardens, shaded by old trees or the sun terrace are tranquil spots perfect for relaxing.

Our bedrooms are spacious and all have en-suite facilities, many have attractive countryside views. There are several communal sitting rooms and a large sun-lounge where residents can enjoy the sun and a drink from the bar. Our highly trained and TXDOLĂ&#x20AC;HG VWDII DUH DOZD\V RQ KDQG WR FDUH IRU RXU UHVLGHQWV We operate a full activities programme including regular visits to places of interest. All food is freshly prepared on the premises DQG VSHFLDO GLHWV DUH FDWHUHG IRU 3OHDVH FRQWDFW XV RU YLVLW DW DQ\WLPH RU YLVLW RXU ZHEVLWH WR Ă&#x20AC;QG RXW PRUH

Highborder Lodge PRIVATE RESIDENTIAL REST HOME Ideally situated in the Cotswolds our home offers elegant accommodation for carefree living. Set in the beautiful and historic village of Leonard Stanley.

Short / long term stay and day residents welcome.

Registered and approved by G.C.C Social Services and CQC.

For a brochure or to arrange a visit please telephone 01453 823203 Proprietors: Roger and Barbara Thorne.

Please see our main advert on the Outside Back Cover.

Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ

88

This Directoryâ&#x20AC;&#x2122;s helpline 0800 389 2077 â&#x20AC;&#x201C; information on choosing and paying for care

Stroud Stroud care homes AARON HOUSE CARE LTD Aaron House, Nympsfield Road, Nailsworth GL6 0ET LDA YA Tel: 01453 833598

HF TRUST - 330 WESTWARD ROAD Ebley, Stroud GL5 4TU Tel: 01453 823852

LDA

ASHLEIGH 3 Box Crescent, Minchinhampton GL6 9DJ Tel: 01453 835023

HF TRUST - FROCESTER MANOR Frocester, Stonehouse GL10 3TF Tel: 01453 822342

LDA

BROOKTHORPE HALL CARE CENTRE Stroud Road, Brookthorpe, Gloucestershire GL4 0UN Tel: 01452 813240

LDA

OP D PD LDA SI

CANONBURY RESIDENTIAL HOME 19 Canonbury Street, Berkeley GL13 9BE Tel: 01453 810292

OP

CHERRY TREE CLOSE 3 Cherry Tree Close, Nailsworth, Stroud GL6 0DX OP LDA Tel: 01453 835023 CHURCH COURT CARE HOME Church Street, Stroud GL5 1JL Tel: 0845 345 5785

OP D PD SI

CHURCHILL ROAD 65 Churchill Road, Forest Green, Nailsworth GL6 0DE LDA Tel: 01453 835023 COTSWOLD COURT Browns Lane, Stonehouse GL10 2JZ Tel: 01453 828275 FIELDVIEW Pearcroft Road, Stonehouse, Gloucester GL10 2JY Tel: 01453 791320

LDA

OP D PD LDA MH YA

GABLES, THE Lovedays Mead, Folly Lane, Stroud GL5 1SB Tel: 01453 762229 GLEBE ROAD 103 Glebe Road, Minchinhampton, Stroud GL6 9JY Tel: 01453 835023

HIGHBORDER LODGE GCPA Marsh Lane, Leonard Stanley, Stonehouse GL10 3NJ Tel: 01453 823203 Advert outside back cover and page 88 OP HIGHFIELD HOUSE London Road, Stroud GL5 2AJ Tel: 01453 791320

LDA MH YA

LONGHOUSE 6 Whitehouse Park, Cainscross, Stroud GL5 4LD Tel: 01452 583692

LDA

LONGRIDGE COURT Bulls Cross, Stroud GL6 7HU Tel: 01452 814341

LDA YA

MORE HALL CONVENT Randwick, Stroud GL6 6EP Tel: 01453 764486

OP PD

MOUNT, THE Main Road, Whiteshill, Stroud GL6 6JS Tel: 01453 757291 NORTHFIELD HOUSE GCPA Folly Lane, Uplands, Stroud GL5 1SP Tel: 01453 750478

LDA

OLD DAIRY, THE Market Street, Nailsworth GL6 0BZ Tel: 01453 835023

LDA

OLD VICARAGE RESIDENTIAL HOME, THE GCPA Church End, Frampton-on-Severn GL2 7EE Tel: 01452 740562

LDA

OP

LDA

D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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89

Stroud care homes continued PARADISE HOUSE Painswick GL6 6TN Tel: 01452 813276

LDA

REGENCY RETIREMENT HOME 52 Regent Street, Stonehouse GL10 2AD Tel: 01453 823139 ROSELEA Church End, Slimbridge GL2 7BL Tel: 01453 890444 RUSKIN MILL COLLEGE The Fisheries, Horsley, Nailsworth GL6 0PL Tel: 01453 837500

OP

LDA YA

OP D PD LDA MH SI YA AD

SAINT JUDE’S RESIDENTIAL HOME FOR THE ELDERLY Front Street, Nympsfield, Stonehouse GL10 3TY Tel: 01453 860682 SOUTHFIELD (OSJCT) GCPA Park Road, Stroud GL5 2JQ Tel: 0800 988 8133 Advert page 72

OP

OP LDA

STEPPES RESIDENTIAL CARE HOME, THE Cossack Square, Nailsworth, Stroud GL6 0DB Tel: 01453 832406

OP

STROUD COURT COMMUNITY TRUST GCPA Stroud Court, Longfords, Minchinhampton, Stroud GL6 9AN LDA Tel: 01453 834020 WINSLOW HOUSE Springhill, Nailsworth, Stroud GL6 0LS Tel: 01453 832269 Advert page 88

OP

WISMA MULIA Bridge Road, Frampton-on-Severn GL2 7HE Tel: 01452 740432

OP

WOODMANCOTE MANOR 54 Woodmancote, Dursley GL11 4AQ Tel: 07967 101560

LDA

WORTLEY VILLA Bath Road, Nailsworth GL6 0HH Tel: 01453 835023

LDA

YERCOMBE (GLOUCESTERSHIRE) TRUST GCPA Yercombe Lodge, Stinchcombe, Dursley GL11 6AS OP PD YA Tel: 01453 542513

Horsfall House

• search care providers quickly and easily

A Purpose-built Nursing Home, Day Resource Centre and Home Care Provider

• search by postcode/town and care type

Care Home providing General & Dementia Nursing Care • Registered Nurses on duty 24 hours a day • Care Assistants trained to NVQ/CQF levels 2 & 3 in Care • Respite Support – General & Dementia Nursing

• Information on standards of care

• Home Care Services • Day Centre Including Optional Transport

Informal Visits Welcome. If you require further help, please telephone us on: 01453 731227 or visit www.horsfallhouse.co.uk

• links to the latest inspection reports

With so many providers to choose from, where do you start?

• extra information, photos and direct website links for hundreds of providers

www.carechoices.co.uk can help you out.

• checklists to take with you when you visit

• request a brochure

Patron: HRH The Princess Royal. Registered Charity No: 287479

The Hollies

at Littlecombe

Retirement living in the heart of the Cotswolds.

The Hollies Nursing Home has been thoughtfully designed and built to offer the latest in 21st Century facilities and services in a comfortable, elegant setting. The Hollies is privately owned by Lorraine and Jonathan Hawkins who take an active interest in the day to day management, ensuring that their clients receive the highest levels of professional care and support within a friendly family atmosphere.

Drake Lane, Dursley GL11 5HA

01453 541400 info@littlecombepark.com w w w. l i t t l e c o m b e p a r k . c o m

A wide range of activities and social events are regularly organised by our dedicated Activities Coordinator, including cheese and wine parties, card and board games and outings to local places of interest. Additional services (charged to clients at cost) include: Physiotherapy, Chiropody, Visiting Optician and Dentist, Aromatherapy, Newspapers and periodicals, Hairdresser.

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

90

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Stroud care homes with nursing ALTHEA PARK HOUSE 51 Stratford Road, Stroud GL5 4AJ Tel: 01453 767096 ASHLEIGH HOUSE 64 Cainscross Road, Stroud GL5 4HB Tel: 01453 756090

MH YA

OP MH YA

BISLEY LODGE The Old Bisley Road, Stancombe, Stroud, GL6 7NF Tel: 01452 770950 MH YA BREADSTONE HOUSE CARE HOME WITH NURSING Breadstone, Berkeley GL13 9HG Tel: 0845 345 5782

OP D PD SI

COTSWOLD HOUSE CARE HOME GCPA Church Road, Cainscross, Stroud GL5 4JE Tel: 01453 752699

OP D

ELMS, THE (OSJCT) GCPA Elm Road, Stonehouse GL10 2NP Tel: 0800 988 8133 Advert page 72

OP

GRANGE CARE CENTRE, THE Bristol Road, Stonehouse GL10 3RT Tel: 01453 791513

OP D

HENLOW COURT (OSJCT) GCPA Henlow Drive, Dursley GL11 4BE Tel: 0800 988 8133 Advert page 72

OP

HOLLIES NURSING HOME, THE GCPA Drake Lane, Dursley GL11 5HA Tel: 01453 541400 Advert page 90

OP

HORSFALL HOUSE GCPA Windmill Road, Minchinhampton, Stroud GL6 9EY Tel: 01453 731227 Advert page 90 KINGSWOOD CARE HOME Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA Tel: 01453 844647 MORETON HILL GCPA Standish, Stonehouse GL10 3BZ Tel: 01453 557986 Advert page 92

NEWCOMBE LODGE The Ridgeway, Bussage, Stroud GL6 8AZ Tel: 01453 882020

YA

PENNWOOD LODGE NURSING HOME Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA Tel: 01453 521522

OP D YA

RESTHAVEN NURSING HOME GCPA Resthaven Home of Healing, Pitchcombe, Stroud GL6 6LS OP Tel: 01452 812682 RICHMOND PAINSWICK CARE HOME GCPA Stroud Road, Painswick GL6 6UL Tel: 01452 810203 Advert page 88

OP

SCARLET HOUSE 123 Westward Road, Ebley, Stroud GL5 4SP OP D PD MH YA Tel: 01453 769810 ST MARTIN’S CENTRE Stratford Lawn, Stroud GL5 4AP Tel: 01453 763793

PD LDA SI YA

STINCHCOMBE MANOR Echo Lane, Stinchcombe, Dursley GL11 6BQ Tel: 01453 549162

OP D MH

WYATT HOUSE (OSJCT) GCPA Mathews Way, Paganhill, Stroud GL5 4EE Tel: 0800 988 8133 Advert page 72

OP D YA

OP D

OP

OP D PD MH

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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91

Feel right at home

with Barchester care homes

At Barchester we pride ourselves on independence, dignity and choice for the individuals we support.

We look after people with a wide variety of needs.

Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

Nursing care • Residential care • Dementia care Respite breaks and short stay care • Day care If you would like a tour of one of our homes or just need some friendly advice, your local Barchester care home will be happy to help.

Ashchurch View

Hunters

Tewkesbury, GL20 8US

Cirencester, GL7 5DT

01684 882 646

01285 601 334

Badgeworth Court

Moreton Hill

Cheltenham, GL51 4UL

Stonehouse, GL10 3BZ

01452 401 055

01453 557 986

www.barchester.com

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

developed by the publisher of this Guide

92

• • • • • • •

search care providers quickly and easily search by postcode/town and care type Information on standards of care links to the latest inspection reports extra information, photos and direct website links for hundreds of providers request a brochure checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Tewkesbury Tewkesbury care homes APPERLEY HOUSE GCPA 97 Gloucester Road, Tewkesbury GL20 5SU Tel: 01684 292658

PD LDA YA

COACH HOUSE, THE (REGISTERED CARE HOME) Mythe Road, Tewkesbury GL20 6EB PD LDA MH SI Tel: 01684 299507 CURLEW CLOSE, 1 Northway, Tewkesbury GL20 8TJ Tel: 01684 275991 FERN COURT GCPA Down Hatherley Lane, Gloucester GL2 9QB Tel: 01452 730626

LDA

LDA YA

HUNTERS GREEN CARE HOME 12 Criftycraft Lane, Churchdown GL3 2LH Tel: 01452 859096

ORCHARD END Church Lanes, Minsterworth, Gloucester GL2 8JJ Tel: 01452 750587

LDA

PARTON HOUSE CARE HOME GCPA Parton Road, Churchdown GL3 2JE Tel: 01452 856779 Advert page 4 ROYAL MENCAP SOCIETY 25 The Sandfield, Northway, Tewkesbury GL20 8RU Tel: 01684 275894

OP

LDA

THEOC HOUSE Margaret Road, Priors Park, Tewkesbury GL20 5HX Tel: 01684 297358

PD LDA MH SI YA AD

LDA

MYTHE END HOUSE (REGISTERED CARE HOME) Mythe Road, Tewkesbury GL20 6EB PD LDA MH SI Tel: 01684 299272

TYNINGS, THE Main Road, Walmore Hill, Minsterworth GL2 8LA Tel: 01452 751037

LDA

Tewkesbury care homes with nursing ASHCHURCH VIEW GCPA Ashchurch Road, Ashchurch, Tewkesbury GL20 8US OP D PD YA Tel: 01684 882646 Advert page 92 DEANWOOD LODGE GCPA Church Road, Maisemore GL2 8HB Tel: 01452 415057 Advert page 51 GRANGE NURSING AND CARE HOME, THE GCPA Grange Road, Northway, Tewkesbury GL20 8HZ Tel: 01684 850111 Advert page 4 HYGROVE HOUSE NURSING HOME Hygrove Lane, Minsterworth GL2 8JG Tel: 01452 750716

MILLBROOK LODGE (OSJCT) GCPA Moorfield Road, Brockworth GL3 4EX Tel: 0800 988 8133 Advert page 72

OP

OP D

OP

OP D YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs GCPA member of GCPA - see page 6

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93

Index

Advertisers are in bold

A

Bafford House

67

Care Connections Ltd

29

Bathurst Lodge Residential Care

83

Care in the Home

29

Bay Tree Court In Prestbury

73

Careful Care Ltd

29

Beech View Care Home

76 67

CareTech Community Services Ltd - 15 Brooklyn Road

67 67

Aaron House Care Ltd

89

Abbeymead Lodge

83

Adamson House Business Centre

29

Beechcroft

Agincare

29

Beeches Homecare Cirencester

29

CareTech Community Services Ltd - 87 Bouncer’s Lane

Alexander House Care Home Cheltenham

67

Birches Grove

79

Carmel Domiciliary Care Ltd

29

Alexandra House - Gloucester

83

Bisley Lodge

91

Castleford House Nursing Home

81

Alfred Street Residential Care, 12

83

Bluebird Care

29

Cathedral View

83

Bohanam House (OSJCT)

87

Cavendish Care Home

83

Bramble Home Care

29

Cedars, The

83

Chapel House Care Centre

87

Chapel View

79

Chargrove Lawn Care Home

67

Charlton Kings Care Home

67

Charnwood House

87

Alstone House (Registered Care Home)

67

Althea Park House

91

Ambleside Angel Homecare Services Ltd

67

Bramble Home Care - Tewkesbury

29

29

Bramble House Care Home

83

Apperley House

93

Brandon Supported Living

29

Apple Orchard

79

Branksome Care

Ashchurch View

93

Breadstone House Care Home with Nursing

91

Chaxhill Hall

79

Ashleigh

89

Bredon View Care Home

67

Cherry Tree Close

89

Ashleigh House

91

87

77

Broadleas Residential Care Home

Chestnut Court (OSJCT)

Ashley House Nursing Home

67

Chestnut Residential Care Home

83

Aspirations Residential Southwest 83

Brockworth House Care Centre

87

Aspirations Southwest Adults

29

Brook Lodge

Associated Care Solutions

29

Brookthorpe Hall Care Centre

89

Astell Residential Home

67

Broomfield Care

29

Brunswick House Nursing Home

87

Astley House Care Home with Nursing

73

Avalon Residential Home

83

aVida Care

29

Avondale Nursing Home in Cheltenham

73

B

29, 83

29, 79

C Caldicott House

67

Candid Care Services

29

Canonbury Residential Home

89

Chosen Court

29, 83

Church Court Care Home

89

Churchill Road

89

Cleeve Hill Nursing Home

73

Cleeve Link Homecare

31

Coach House, The (Registered Care Home)

93

Community Outreach Consultancy Ltd

31

Coombs, The (OSJCT)

81

Coppice House

83

Care - Nursing Alliance Recruitment

29

Corinium Care Ltd

31

Badgers Croft Care Home

76

Care at Home

29

Cotswold Court

89

Badgeworth Court

73

Care Community Ltd

29

Cotswold House Care Home

91

94

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Cotswolds Link Homecare

31

Cottage Care Home, The

79

County Home Care Services Ltd

31

Crossroads Care Central & East Gloucestershire 31 Crossroads Care Forest of Dean & Herefordshire 31 Curlew Close, 1

93

D Dalkeith Residential Care Home 67

F

Gloucestershire Old Peoples Housing Society

76

Face 2 Face

31

Grange, The

83

Faithfull House

67

Farecare

31

Grange Care Centre (Cheltenham), The

73

Feather Bed Care

31

Grange Care Centre, The

91

Fern Court

93

Grange Nursing and Care Home, The

93

Fern Croft

83

Granleys, The

73

Fieldview

31, 89

Grapevine Care Domiciliary Care

33

Great Western Court

85

Grevill House (OSJCT)

73

First City Nursing Services Ltd

31

Darley Dale Care Home

67

Flexicare Home Services UK Ltd

Dean Grange

81

Footsteps Medical Care Ltd

79

Dean Neurological Centre, The

87

Forest Court Nursing Home

81

Deanwood Lodge

93

Foundation House

Denmark House

83

Four Seasons

76

H

Denmark Lodge

83

Fox Elms Care Ltd

31

Hampton House

67

DoCare Ltd

31

Hannacott

85

Dowty House

67

Harrington House

67

Dynavour Care Services Ltd

31

Hatherley Grange Nursing Home

73

Hatherley Road Residential Home, 59

85 69

E

31

Guild House Residential Home

85

Gypsy Corner (Registered Care Home)

67

31, 87

G Gables, The

89

Gannicox CIC Domiciliary Care Agency

31

Easy Living Solutions

31

Gatwick House

79

Hawthorns Residential Care Home, The

Edward House

83

GL1 Support Services

31

Henlow Court (OSJCT)

91

Elite Home Care Solutions (UK)

31

Glebe Road

89

HF Trust - 330 Westward Road

89

Elizabeth House - Gloucester

87

Gloscare

83

HF Trust - Frocester Manor

89

Elm Grove Nursing Home

77

Gloscare 2

31

HF Trust - Gloucestershire DCA

33

Elmbridge Residential Home Ltd

83

Gloucester Homecare Services Ltd

HF Trust - Newcroft

76

31

Elmlea

83

HF Trust - Old Quarries

76

Gloucestershire Autism Services

33

Elms, The (OSJCT)

91

HF Trust - Stroud DCA

33

Gloucestershire Domiciliary Care Branch

33

Highborder Lodge

89

Elms Care Home with Nursing, The Euroclydon Nursing Home Expeditions Living

81 31, 81 31

Gloucestershire House Care Home with Nursing

Highfield House 73

Gloucestershire Link Homecare 33

85, 89

Highfields Residential Home

79

Hill Ash House

79

Visit www.carechoices.co.uk for further assistance with your search for care

95

Index continued

Advertisers are in bold

Hilltop

79

Kingswood Care Home

91

More Hall Convent

89

Hobbits Holt

79

Kites Corner

33

Moreton Hill

91

Hollies Nursing Home, The

91

Knightsbridge Lodge

69

Mount, The

89

Holly House

69

Knole, The

69

Home Instead Senior Care

33

Knoll, The

85

Mythe End House (Registered Care Home)

93

Horsfall House

91

Horsfall House Homecare

33

Horton House Residential Care Home

85

Housing & Care 21 - Chipping Campden

33

Housing & Care 21 Mulberry Court

33

Hunters

77

Hunters Green Care Home

93

Hygrove House Nursing Home

93

Hyperion House

77

I Ilsom House Residential and Nursing Home

77

Inclusion Care

33

Independent Home Life Services

33

Laurels Residential Home, The

79

La Vie en Rose

33

Lawns Ltd, The

69

87

Network Healthcare and Social Care

33

Learning Together Ltd

33

New Horizon Gloucester Ltd

33

Leighton House

33

New Road, 1

69

Linden House

85

Newcombe Lodge

91

Livability Lifestyle Choices West

33

Newlands Nursing Care Centre

77

Live Well At Home

33

Newton House

33

Longcroft Cottage

79

Nightingale’s Home Care

33

Longhope Manor

81

Northfield House

89

Longhouse

89

Longridge Court

89

Northleach Court Care Home with Nursing

77

85

Jendot

85

Joyleen

85

Jubilee Lodge (OSJCT)

73

K Keychange Charity Sceats Care Home

85

King Edwards House

85

Kingsley House

77

96

O

M Machlo

Jasper Lodge

National Star College - Ullenwood 77 Nazareth House

MacArthur Road Care Home

J

N

L

76 33, 85

Oak House Trust Ltd

79

Oak Tree Mews

76

Oakhaven Residential Care Home

69

Old Dairy, The

89

Old Rectory, The

79

Old Vicarage (Blakeney), The

79

Magdalen House Nursing Home

87

Manchester Court

69

Mantley Chase Residential Care

79

Market Place

79

Matson House

85

Mayfield Care Home

85

Old Vicarage Residential Home, The

89

Milestones

81

Orchard End

93

Mill House

77

Orchard House (OSJCT)

75

Millbrook Lodge (OSJCT)

93

Orchard Leigh

Monkscroft Care Centre (OSJCT)

75

Orchard Trust Domiciliary Care Agency, The

33, 69 33

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Index continued

Advertisers are in bold

Orchard Trust - Sevenoaks, The

79

Orchards, The

79

Overton House - Cheltenham

75

P

Redlands Acre Care Home & Redlands Court Luxury Care Suites

85

Reevey Gate Cottage

35

Regency Retirement Home

90

Resthaven Nursing Home

91

P3 Navigator

33

Retreat, The

85

Padova, The

85

Ribston House

85

Paradise House

90

Parton House Care Home

93

Richmond Painswick Care Home

91

Richmond Village Painswick DCA

35

Rise Care Home, The

76

Riverside House

81

Paternoster House (OSJCT)

77

PDS Social Care

35

Pembury, The

85

Pennwood Lodge Nursing Home

91

Rodley House (OSJCT)

81

Person Centred Care

35

Rojene Live-in Care Ltd

35

Phoenix

35

Roselea

90

Pine Tree Court Care Home

87

Royal Court

73

Pinehurst Residential Care Home

69

Podsmead Road, 14

85

Prestige Nursing Gloucester

35

Royal Mencap Society

Priory, The

76, 77

Prospect House

35, 81

Q

Ruskin Mill College

35, 93 90

S Saint Jude’s Residential Home for the Elderly

90

Saintbridge House Nursing & Residential Home

87

Salter’s Hill Home Care and Support

35

Sanctuary Home Care Ltd (Gloucestershire)

35

R

Sandfields

75

Ravenswood House

73

Saracen Care Services

Raynsford Domiciliary Care

35

Rebe

Queens Retreat

69

Queensbridge House

73

Shurdington Road Care Home

73

Somerset Care (Gloucester)

35

Southfield (OSJCT)

90

Southfields Residential Care

85

Springfield House

87

Step-A-Side Care Ltd (Domiciliary Care)

35

Steppes Residential Care Home, The

90

Stepping Stones

81

Stepping Stones Red Marley

81

St Faith’s Nursing Home

75

St George’s Well Close House

73

St Martin’s Centre

91

St Paul’s Residential Home

87

Stinchcombe Manor

91

Stroud Court Community Trust

90

Stroud Lodge

87

Summerfield Nursing Unit, The

75

Sunnyside House

81

Sydenham House Residential Home

81

T Tendercare

35

Tewkesbury View Care Home

73

Theoc House

35, 93

Thirlestaine Park Care Home

75

35

Three Ashes Residential Care Home

81

Scarlet House

91

TLC Support Services Ltd

35

85

Sedbury Park

81

Tomlen

87

Red House

81

Severnleigh

35

Townsend House (OSJCT)

81

Red House, The

85

Shaftesbury Place

Trevone House (OSJCT)

87

35, 73

Visit www.carechoices.co.uk for further assistance with your search for care

97

Index continued

Advertisers are in bold

Tynings, The

93

U United Response DCA - Central

35

W

87

Wortley Villa

90

Wentworth Court Care Home

75

Wotton Rise Nursing Home Ltd

87

Westbourne Nursing Home

87

Wyatt House (OSJCT)

91

Westbury Court (OSJCT)

81

Wheatridge Court

V

Woodstock Nursing Home

35, 87

Y

Windermere Road Nursing Home 75

Yercombe (Gloucestershire) Trust 90

Windsor Street Care Centre (OSJCT)

Yew Tree House

81

75

Your Life (Cheltenham)

35

Winslow House

90

Your Lifestyle LLP Dom Care

35

Vanguard Care Ltd

35

Vicarage, The

73

Victoria Street, 119

81

Winstonian House

73

Voyage Care

35

Wisma Mulia

90

Z

Voyage Care - London Road

87

Woodmancote Manor

90

Zapuzino 76

Other advertisers Cedar Trust Care Homes

Aspire Affiliates Ltd Care Services

39

Cheltenham Care Ltd

Barchester

92

Bupa

77

Care Choices Website 10, 41, 56, 65, 80, 90, 92 Care Select

37, 44, 62, 84, 92

Celtic Care Services Cleeve Care Group Coate Water Care

12 20, 39, 78 82

4

Live In 24 Care at Home

39

Lodders Solicitors LLP

63

Distinctive Care Inside front cover

Neil Gayler & Co

54

Dora Matthews House

41

Orders of St John Care Trust, The 72

Helping Hands Home Care

26

Porthaven Care Homes

Heritage Care

41

Honeybourne Gate

40

Queen’s Nursing Institute, The Inside front cover

Key Staff

32

Quinton House

Lilian Faithfull Homes

66

Inside back cover

75

76

Village Club at Longhope Manor, The Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Guide is accurate.

The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Guide. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-910362-60-0 Ref. No: 4001/Gloucestershire5/0915. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Gloucestershire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper.

Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.

Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, Elaine Green, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry Some of the information in this Guide has been adapted by Gloucestershire County Council from the NHS Choices website. www.nhs.uk

98

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Astell Residential Home

Faithfull House Residential Home

Dowty House Residential Home

High Quality Care in Cheltenham for over 65 years In a safe, friendly environment x Superb en-suite rooms x Dedicated, caring staff x Attractive private gardens x Activities, events and outings x Permanent and respite care Social Activity, Respect, privacy and the highest standard of service are paramount in all our Homes. Astell, Dowty House and Faithfull House offer residential FDUH DQG 6W )DLWKÂśV 1XUVLQJ +RPH offer specialist nursing and dementia care.

For more details contact:

mailbox@lilianfaithfull.co.uk ZZZ OLOLDQIDLWKIXOO FR XN 6W )DLWKÂśV 1XUVLQJ +RPH

Highborder Lodge PRIVATE RESIDENTIAL REST HOME Ideally situated in the Cotswolds within easy reach of the M5, our home offers elegant accommodation for carefree living. Set in the beautiful and historic village of Leonard Stanley, the Post OfďŹ ce and shops are just a short walk away.

All rooms have en-suite facilities and are well decorated. The peaceful gardens are designed to be colourful throughout the year. Meals are prepared on the premises from fresh ingredients.

Short / long term stay and day residents welcome.

Registered and approved by G.C.C. Social Services and CQC.

For a brochure or to arrange a visit please telephone 01453 823203 Proprietors: Roger and Barbara Thorne Tel: 01453 823203 Email: enquiries@highborderlodge.co.uk Web: www.highborderlodge.co.uk

Marsh Lane, Leonard Stanley, Stonehouse, Gloucestershire GL10 3NJ