Essex Care Services Directory 2013

Essex

Care Services Directory 2013 Including care provider listings for Southend-on-Sea and Thurrock

Maldon sail-boat at sunrise

Comprehensive information and advice on choosing and paying for your care and support Home support • Care homes • Specialist care • Useful contacts

Publications

in association with

Advice for older people

Gifford House care home

Caring for our elderly Gifford House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia.

We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life.

We think of ourselves as a “Second family� for all our Residents as we share a common interest in providing the special attention and care that only a family can give.

We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during difficult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion.

Gifford House is a home for sixty one older people. It is set off the main road amid landscaped gardens.

If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Susan Hutchinson, the Home Director, on 01268 554330 or our head office on 020 8861 6000 or by email at: sue@amscare.co.uk

London Road, Bowers Gifford, Basildon, Essex SS13 2EY

Contents Welcome An introduction to this Directory and how it can help you in your search for care.

4

First steps Where to start looking for support.

6

Is there any help for my carer?

Useful information regarding support for carers.

7

Checklists Home care agency checklist Care home checklist Residential dementia care checklist

12 39 43

Listings Essex home care providers Care home & care homes with nursing listings

15 62

Basildon

62

Epping Forest

78

What support is available for me to return home from hospital?

8 The care and support options available to you at this time.

Braintree

63

Harlow

80

Brentwood

68

Maldon

81

Castle Point

70

Rochford

82

Chelmsford

71

Tendring

83

Keeping your independence 10 Help and support in maintaining your independence, including listings of all home care agencies in the Essex area.

Colchester

72

Uttlesford

91

What other support can I receive in my home? 28 Information on other support available to help you live at home.

What other forms of housing with care are available?

31 An explanation of the different housing with care options available.

What is residential care?

34 Care homes and care homes with nursing explained with a practical checklist of questions to ask when finding the right home for you.

Specialist care needs Care for people with a physical or learning disability, or mental health issues.

41

What will I have to pay for my care?

46 Answers to some frequently asked questions about funding your care.

Personalisation 50 Information regarding care seekers, funded by the local authority.

Essential information 53 Including inspecting care services, safeguarding adults and the complaints process.

Alternative formats

An introduction from Southend-on-Sea

94

Southend Listings Home care providers Care homes Care homes with nursing

95 95 97 104

An introduction from Thurrock Council

105

Thurrock listings Home care providers Care homes Care homes with nursing

105 105 106 107

Index

108

Advisers and contributors Age UK Essex - Emma Sangster Essex Independent Care Association - Julie Ripper First Stop Advice - John Galvin First Stop Advice - Philip Spiers Newton Chinneck Ltd - David Ashworth South Essex Care & Health Association - Charles Cormack

Essex County Council, Southend-on-Sea Borough Council and Thurrock Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Essex County Council, Southend-on-Sea Borough Council and Thurrock Council nor Care Choices can be held responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Welcome Welcome to the new Essex Care Choices directory.

Now in its 16th year it combines comprehensive editorial about all your care options with details of care services in the county. Needing care and support from a little assistance around the house

to formal care in a care home can help to maximise your quality of life. Whether you need assistance to maintain your independence or nursing care to help you on a daily basis, care and support is a positive choice.

Choice and independence This directory aims to explain how you can get the support you need to enjoy the best quality of life for as long as possible by guiding you through the maze of care options available from the independent and state sectors. The independent sector is particularly strong in the county, offering a wide range of specialist services for both young and old in a variety of settings.

If you’re not sure of your specific care needs, Essex County Council’s Adult Social Care Department has a duty to carry out care assessments, which look at what sort of help and support you may need. These are sometimes called a ‘care needs assessment’. Once this has happened, the Department may also undertake a financial assessment to define how much you will be expected to contribute towards any care you receive.

Help with support Support can mean different things to different people. For example, you could benefit from some home care to support you with personal things, like having a bath, washing or getting dressed, cooking and eating meals. If care and support to stay at home is what you would like to consider then the comprehensive listings starting on page 15 will help

you to find the right provider for you. Alternatively, you may want to move into accommodation with care services on-site, information on all the available care and support options start on page 62.

There is also information on services and support to help you maintain your independence for as long as possible.

Care homes For some, a move into residential care may be the best alternative. Homes should be able to offer you security and a sense of belonging, where you are valued as a person with your own preferences and rights.

Comprehensive lists of care homes and care

homes with nursing begin on page 62. They explain what sort of care each home is registered to provide, along with contact details. They are broken down into regions and feature all specialist care providers. A colour-coded key will guide you to the services provided by each home.

Checklists Useful checklists to be used when considering home care, care homes and dementia care services are also included in this edition. Take them with you

on visits to potential providers as they list important questions to ask managers and staff to help you get a fuller picture of the services on offer.

Free advice line This Directory’s free advice line, in association with the national charity FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights.

One call to the freephone number 0800 38 92 077

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will enable the service to build a profile of exactly what type of care you’re looking for. You can discuss your needs over the phone, request a call back, face to face or via live chat online at www.firststopadvice.org.uk.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Essex Independent Care Association (EICA) Essex Independent Care Association (EICA) is an independent voluntary ‘not for profit’ organisation which represents the interests of social care providers from Essex, Southend and Thurrock. Care provider members include residential care homes, nursing homes and home care providers. Provider members provide a wide range of services working with older people, those with learning disabilities, children and young people with disabilities and working age adults.

The Association offers members a range of services to meet their needs and a mutual support network. Services include: • Criminal Records Bureau service for care providers to enable them to recruit their staff safely and with confidence.

• Members briefings: regular information sessions for care providers on a wide range of topics to support good practice throughout the social care sector in Essex, Southend and Thurrock.

• A website to keep members abreast of new developments within the sector, whilst

signposting them to sources of information which may be helpful to them in running their organisation.

• Information, advice and guidance on staff training and development, as well as funding to help care providers train their staff.

• Support for the My Home Life scheme, which promotes best practice by creating a positive culture in care homes based on a relationshipcentered approach. It recognises that caring communities are created through good relationships, first with ourselves and then between work colleagues, residents, family, friends and the wider community. Training managers to create such an environment is essential in establishing such a culture.

Essex Independent Care Association 01702 547144 & 01268 565551 Email: office@eica.org.uk • www.eica.org.uk Office 4, 251-255 Church Road, BENFLEET, Essex SS7 4QP

South Essex Care and Health Association Choosing a care home or a care service for a relative or a friend is not an easy task.

Quite often there is never enough time and trying to interpret someone else’s wishes is difficult. Equally getting to grips with the costs of care and sources of finance can appear to be a minefield.

SECHA members are residential or nursing care home providers covering most of Essex and domiciliary care providers who are dedicated to providing the highest standards of care and value for money.

The Association is active, involved and dedicated.

It provides regular training and development programmes for staff and is a Criminal Records Bureau registered umbrella body enabling CRB checks on all our member’s staff as required. We strive constantly to keep our members fully up to date with latest care practices and changes in the law as it affects care homes. We have found that our members benefit enormously from the ‘Buddy’ system we operate which helps members with one to one consultation and assistance as required with problems encountered.

SECHA administer a bed register of our member homes. You can find this on our website

www.secha.org.uk. The register is updated daily on the website and sent to local authorities / PCTs, and other placement agencies once a week. Alternatively, contact our administrator who will forward a copy to you.

Please note that all members are marked within the listings with SECHA. For further information please contact: The Administrator South Essex Care and Health Association T: 01268 784501 E: philroseman@secha.org.uk www.secha.org.uk

THE ESSEX BED REGISTER

A service for all those seeking to find a place in a home in Essex. The register is updated daily on the website and sent to local authorities / PCT, and other placement agencies once per week by the South Essex Care and Health Association for its members. Copies are available by telephoning the Administrator on 01268 784501.

Alternatively, see the register on our website at www.secha.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

5

First steps

For more information on residential care, see page

34

Who can advise me?

This Directory’s free advice line, in association with the national charity FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated providing details of all care homes or housing with care schemes that meet your criteria with supplementary information about choosing

and funding.

One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. You can discuss your needs over the phone, request a call back, face to face or via live chat online at www.firststopadvice.org.uk.

Can I choose my care and support?

Choice and control are at the heart of all decisions in health and social care and should be central to your journey. If you are searching for and paying for your own care (see information on page 46 for details of whether or not you will have to pay for your own care), you have complete control over your choice of care or support provider.

If you are funded by the local authority you may receive a personal budget to give you choice over your services (see page 51). You still have a choice over care provider and a local authority directive on choice of care home sets out that a local authority must arrange care for you in your preferred accommodation as long as:

your assessed needs, • a place is available in the accommodation, • the provider is willing and able to provide you with accommodation in line with the local authority’s usual contractual terms.

If the cost of the accommodation is higher than the local authority would usually expect to pay you may be expected to find a third party top up to cover the difference in cost.

• it meets your assessed needs,

More information on ‘top ups’ can be found on page 47 or by contacting this Directory’s free financial advice line, in association with FirstStop Advice on 0800 31 02 011 or by visiting its website www.firststopadvice.org.uk.

• it would not cost the authority more than it would usually expect to pay for someone with

For more information on home care, see page

10

Do I need an assessment?

The council has a duty to carry out an assessment of your needs if you would like them to. Essex County Council also assesses the needs of carers. This may involve someone speaking to you by telephone or visiting you, either at home or in hospital, to discuss your situation, and work out what help would be appropriate to meet your needs.

Two assessments can be carried out; the first determines your care needs. The second looks at your financial circumstances, and defines how much you will be expected to contribute towards any care you receive.

Having an assessment can help you to determine what care you may require and what your specific needs are. This will help you in your search for care and support. If you are paying for your own care, it will give you the information you need to speak

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with care providers about the services to best support you. Regardless of your funding status, you are not obliged to have an assessment and you can stop at any point and proceed with buying your services privately.

The services, providers and support in this Directory will be able to meet any of your needs assessed or otherwise.

To request an assessment please contact Essex County Council’s Adult Social Care Department.

Essex County Council (Adult Social Care) County Hall, Market Road, Chelmsford CM1 1QH Tel: 0845 603 7630 • Web: www.essex.gov.uk For more information on paying for care, see page

46

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Is there any help for my carer?

If you are cared for by a loved one, support for them can make a real difference. Asking for help can be difficult but there are a number of organisations in the Essex area who can offer support.

Support could be: • Aids and adaptations to the home, such as grab rails, hoists to help with moving the person if you’re immobile, devices to detect for gas and shut it off, to detect if you get out of bed or a chair, fall detectors, alarms if you exit the property. These electronic devices are called telecare and more information can be found on page 28.

• Someone to come and sit with you or take you out a few hours every now and then, or on a regular basis, to give your carer some time to themself.

• Or a short or respite stay in a residential care home to enable them to take a longer break.

• Support is also available at short notice in cases of emergencies.

If your carer is able to look after their health and wellbeing they will be in a better position to care for you.

There are many different services and support groups for carers in the Essex area. The Carers UK website www.carersuk.org has a wealth of information to help and support you in your caring role. It also has links to carers organisations in Essex under its ‘Help & Advice’ tab, ‘Finding help where you live’.

For more useful contact information, see page

58

Can carers receive any benefits?

Carers are entitled to claim benefits; the main benefit being the Carer’s Allowance. The current rate is £58.45 a week. It is not means-tested but any earnings may affect whether a carer is entitled to it. It is also taxable.

To receive Carer’s Allowance your carer must: • Be 16 or over, • Not in full-time education, • Earn £100 a week or less, • Be a UK resident, • Look after someone who gets a qualifying disability benefit, • Look after that person for at least 35 hours a week.

To claim, they can fill out an online form via the GOV.UK website www.gov.uk or by contacting Carers Allowance Unit Tel: 0845 608 4321 Text phone: 0845 604 5312 Email: cau.customer-services@dwp.gsi.gov.uk Or for all other benefit enquiries Benefit Enquiry Line Tel: 0800 822 200 Text phone: 0800 243 355 Email: BEL-Customer-Services@dwp.gsi.gov.uk

What are the rights of carers that also work?

If your carer also works, the Work and Families Act 2006 gives eligible carers the right to ask their employer for flexible working. Their employer has

to consider the request seriously but can refuse if they have a good reason. Although there is a right to appeal.

What is a carer’s assessment?

An informal carer is entitled to a carer’s assessment; whether or not you receive services. A carer’s assessment will look at their caring role and how this impacts on their health and wellbeing; it will also consider how much caring they can do whilst still undertaking other activities they need to do such as work or training, plus any help they may need.

A carer’s assessment is just for your carer in

their caring role and will not impact on any benefits either of you receive. To request a carer’s assessment your carer needs to contact Essex County Council’s Adult Social Care department.

It may be possible for them to fill out a selfassessment form or have a chat with an assessor.

They will then be advised of what help and support they may be able to receive.

Visit www.carechoices.co.uk for further assistance with your search for care

7

What support is available for me to return home from hospital?

Returning home after a hospital stay can be difficult and you may need extra help. Your discharge from hospital should be planned in advance on the

ward by a multi-disciplinary team involving you in any discussions. There are NHS and local authority services that can support you.

What is community nursing?

District nurses and other healthcare staff attached to your doctor’s surgery will complete an assessment and provide nursing care according to

your needs. This may be either at the surgery or in your own home, and arrangements will have been made in hospital before you return home.

Can I have reablement services?

Reablement is designed to help you relearn or regain the skills you need to live independently.

This is a form of short-term support that might be appropriate for people who have lost some of their independence after leaving hospital or residential care, have physical disabilities, need support to remain at home or to regain skills to live independently.

Reablement services are provided specifically to help you manage tasks on your own. This might be personal care or food preparation. In traditional home care, someone would visit and do these tasks. With reablement, a reablement assistant will work with you so you can learn (or re-learn) important tasks and skills needed for everyday life.

Reablement can help you regain independence or maintain your independence for longer and is for those who are at significant risk of losing their safety and independence.

Reablement may be suggested if it is appropriate for your needs. If it is required on leaving hospital, those involved in your discharge will help to arrange it. If you are not in hospital speak to Essex County Council’s Adult Social Care department about whether you could receive support.

It will normally last up to six weeks and will be free of charge as long as you are making progress.

This progress will be reviewed every week by the reablement team or your care manager.

What is intermediate care?

Intermediate care is designed to rehabilitate you, enable you to manage by yourself, support you through any illness and prevent you from going into hospital. Intermediate care, provided by the NHS, is free. It can be provided in your own home

or in a care home and can last from a few days to a few weeks, but is usually limited to a maximum of six weeks. Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible.

What is continuing care?

Continuing care is the name given to the care needed by an adult who requires help over an extended period to manage their daily life because of illness, disability, accident or the effects of getting older. It is a package of care that involves services and funding from both the NHS and Adult Social Care. There will be no charge for the NHS part of the continuing care but the local authority may charge for the services it provides.

Continuing NHS healthcare is provided solely by

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the NHS if you have on-going healthcare needs.

This is free of charge, wherever it is delivered and can be provided in any setting. In your own home, the NHS funds all care required to meet your assessed needs. In a care home, the NHS makes a contract with the home and pays the full fees for your accommodation as well as all your care.

If your needs change, regular reviews will be carried out and your care and/or funding arrangements will change to meet them.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

What does an occupational therapist do?

Occupational therapists can help you lead a more independent life, using a variety of methods, including the use of aids and equipment. They can assess your home for hazards and point out things that might contribute to falls.

Visiting you at home, an occupational therapist will be able suggest adaptations that will improve your mobility. Handrails upstairs may be useful or a ramp up to your front door could help if you are in a wheelchair?

Major alterations such as fitting a downstairs bathroom or widening doorways can be paid for with a Disabled Facilities Grant (DFG). Eligibility will

depend on an assessment by the local authority.

An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them. To start the ball rolling, contact your local authority and explain your circumstances.

An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

For more information on home adaptations, see page

29

How do I contact community health services?

Any community health services should be arranged by your GP or other health professional, however depending on where you live one of the following community health services organisations will cover your area.

Central Essex Community Services St Peter’s Hospital 32a Spital Road, Maldon Essex CM9 6EG Tel: 01621 725323 www.cecs.org.uk

South Essex Partnership University NHS Foundation Trust The Lodge The Chase, Wickford Essex SS11 7XX Tel: 0300 123 0808 www.sept.nhs.uk

Anglian Community Enterprise (CIC) Kennedy House Kennedy Way, Clacton-on-Sea Essex CO15 4AB Tel: 01255 206060 www.acecic.co.uk

PALS The free and confidential Patient Advice and Liaison Service (PALS) aims to guide patients, their relatives, friends and carers through NHS services. PALS officers provide advice, support and information.

They help to resolve concerns as they occur, tell you about the complaints procedure or provide you with information about the services available to the public.

They are also interested in suggestions from the public on how to improve services.

NHS Mid Essex Hospital Services Trust Complaints & PALS Broomfield Hospital, Chelmsford, Essex CM1 7ET Tel: 01245 514130 Email: pals@meht.nhs.uk NHS Mid Essex Swift House, Hedgerows Business Park Colchester Road, Chelmsford, Essex CM2 5PF Tel: 01245 459 459 (with confidential answer phone) Email: me-pct.patientexperience@nhs.net Continued on page 10 >>

Visit www.carechoices.co.uk for further assistance with your search for care

9

PALS continued NHS North East Essex Primary Care Centre Turner Road, Colchester Essex CO4 5JR Tel: 0800 328 5620 (with confidential answer phone) Email: pals.nee@nhs.net NHS South East Essex and NHS South West Essex Phoenix Court, Christopher Martin Road, Basildon, Essex, SS14 3HG Tel: 0800 5879159 Email: see-pct.pals@nhs.net

NHS West Essex Patient Experience Team Building 3, Spencer Close St. Margaret’s Hospital, The Plain Epping, Essex CM16 6TN Tel: 0800 7833396 (with confidential answer phone) Email: we-pct.comments@nhs.net

What if I need to arrange formal social care?

If you are leaving hospital and need to find home care or a place in residential care please see pages 11 and 34. For information about paying for care

please see page 46. For other essential information, please see page 53.

Keeping your independence How can I remain independent as long as possible?

Looking after yourself, maintaining a healthy lifestyle, eating a balanced diet and taking regular exercise can improve your muscle strength, tone and general wellbeing. This may reduce your reliance on services.

Regular exercise can reduce your risk of developing certain long-term health conditions such as high blood pressure, heart disease, stroke, osteoporosis and some cancers. It can also help to improve your cognitive abilities, mobility and wellbeing.

Many people feel that as they get older, aches, pains and stiffness reduce their ability to exercise.

However even the lightest activity has more benefits than doing nothing. If you have a health condition, contact your GP before starting to exercise. For more information on physical activity guidelines for older people and exercises you may like to try, visit the NHS Choices website http:// www.nhs.uk/Livewell/fitness/Pages/physicalactivity-guidelines-for-older-adults.aspx

Can I receive care and support in my own home?

Home help Home help is light support at home to help you with everyday tasks. This might include: • Help with domestic tasks such as housework, cooking, shopping and gardening.

• Elderly care services such as delivery of meals.

• Shopping.

• Small maintenance jobs and independent living services such as changing light bulbs, replacing a tap washer, doing small repairs, making your home safe and secure, and keeping equipment in working order.

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• Company and social activities. Choosing the right home help can in itself provide company as well as help at home.

• Transport to and from shops, doctor, hospital and so on.

• Walking your dog, and keeping it healthy and clean.

• Installing security equipment such as an emergency alarm, entry phone or key box.

For information on paying support in your own home, please see page 46.

46

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Can I receive care and support in my own home? continued For further advice and information on help at home, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

For details of help at home providers in your area, see the home care listings on page

15

Home care or domiciliary care If you require more care and support at home, for example help with personal care tasks you will require home care or domiciliary care services.

Home care differs from home help because it offers personal care. Care staff need to be properly trained particularly in moving and handling and the use of hoists for some tasks.

The main tasks conducted by home care workers are: • Washing and dressing.

• Getting up and going to bed.

• Meal preparation and help with feeding.

• Continence care.

• Taking medication regularly.

Care staff can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are available from 7am until 10pm. Some people will need multiple visits per day. Night services can also be provided.

The hourly rate for these types of services

typically range from £12 to £24 per hour depending on the services required, the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate.

There are clear advantages for those who want to stay in their own homes by having care at home, however, there are also potential setbacks that should be addressed. These include having a succession of different domiciliary care workers coming at different times, or, occasionally the domiciliary home care services might fail because of staffing pressures due to holidays, sickness, etc.

Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider.

For further advice and information on home care, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice. For details of help at home providers in your area, see the home care listings starting on page 15.

Live-in care 24 hour live-in care can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and short-term support following hospital discharge. In some cases it’s preferable and more economical to have a care worker actually living in the home. This can be for a short period such as a week, or on an on-going basis. Typical charges for this service range from £600 to £1400 per week depending on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or learning disabilities who require long-term ongoing care.

For more information on residential care, see page 34.

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For more information on paying for care, see page 46.

46

For further advice and information on live-in care, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

For details of live-in care providers in your area, see the home care listings starting on page 15.

All home care and live-in care providers are regulated and inspected by the Care Quality Commission which publishes inspection reports on its website www.cqc.org.uk. When considering a service it’s always a good idea to check its report.

Visit www.carechoices.co.uk for further assistance with your search for care

11

Choosing a home care agency checklist These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

For care packages which have been arranged

by Essex County Council, contracts and care plans will have been completed by your care manager

and the agencies used will have been accredited to work for the Council.

People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget can choose their own worker or care agency.

Agency 1 .....................................................................................................................................................

£ ...............

p/w

Agency 2 .....................................................................................................................................................

£ ...............

p/w

Agency 3 .....................................................................................................................................................

£ ...............

p/w

Agencies

1 2 3

• What experience does the agency have in your particular field of need? Can it supply references for you to check?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Carers

1 2 3

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying • If your care needs do not meet Essex County Council’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what is covered.

© 2013 Care Choices Ltd

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

in Hertfordshire Of All Ages.

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Care Quality Commission and Herts County Council accredited.

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• All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

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Care Quality Commission and Essex County Council Accredited Members of the United Kingdom Home Care Association

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I have been visited by Forest Homecare for the past four years. The quality of care has always been of a high standard and I have formed a great relationship with all my carers.

“

Could you benefit from care or support in your own home?

We see things from your perspective, working with you to meet your outcomes and maintain your independence, dignity and privacy.

Together, we can make a difference.

Our Services Include: Personal care

Shopping

Housework & laundry

Reablement

Sitting & respite service

Community Support

Meal preparation

Palliative care

Residential (Forest Home)

Personal Assistants

Companionship Throughout West, North and Central Essex and South Suffolk including

Call us on: 01787 463222

Dunmow, Saffron Walden, Braintree, Chelmsford, Witham, Colchester,

www.foresthomecare.co.uk

Sudbury, Hadleigh and surrounding towns & villages

info@foresthomecare.co.uk

Forest Homecare is registered with and inspected by CQC.

Overall winners of the ‘Best Practice Award’ for dignity in Thurrock 2011 Workers and Live-in Care Workers.

A caring professional service We have been providing exceptional care services to people living in the community since 1989.

We encourage Service Users to make their own decisions and lifestyle choices supporting person centred care. Our services offer flexibility, providing care from ½ hour to 24 hours.

We also welcome ISF, and Direct Payments clients, who may wish to use us on a full time basis or when their regular care worker takes a holiday, ensuring that their care needs are still being met.

ecare rt Hom orcou n a M f the Part o

14

• Home Care ~ Personal Care • Domestic/Shopping services • Meal Preparation • Comfort/Safety check • 24 Hr/Live-in Care/Short or Long Term - listed on the Essex best valued ranked list of providers for 24 hour live in services • Respite & Sitting services • Home from Hospital • Night Care • Accompanying Services • Specialist services • Blitz Cleaning • Fully trained staff and CRB checked en n Wald • 3* Excellent CQC Rating Saffro

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Essex home care providers 1 SToP REC LIMITED Colchester Tel: 01206 616171

OP D PD LDA SI YA

A PL+US CARING SERvICE oFFICE Witham Tel: 01376 515686 A1 HoME CARE LTD Chelmsford Tel: 01245 354774 Advert page 20

OP D PD SI YA

OP

ABACUS CARE (ESSEX) LIMITED Chelmsford OP D PD LDA MH SI YA Tel: 01245 409250 ABBEy CARE SoLUTIoNS LTD Waltham Abbey Tel: 01992 713011 Advert page 16 ABK CARING SERvICE LTD Burnham on Crouch Tel: 01621 728527 ACCURo Harlow Tel: 01279 433667 ADvANTAGE HEALTHCARE Colchester Tel: 01206 228333

ALL ABoUT U CARE SERvICES LIMITED Chelmsford Tel: 07795 891173

ALLIED HEALTHCARE - CoLCHESTER Colchester OP D PD LDA MH SI YA AD Tel: 01206 792222 ALLIED HEALTHCARE - HARLoW Harlow OP D PD LDA MH SI YA AD Tel: 01279 423010 ALPHA CARE SoLUTIoNS LTD Basildon OP D PD LDA MH SI YA AD Tel: 01268 449112 AMoNET (ESSEX) Debden Tel: 020 7093 4710

OP D PD LDA MH SI YA AD

OP PD MH SI

ANGELS HoME CARE SERvICES Laindon Tel: 01268 546688

PD LDA SI YA

ANGLIAN CARE LIMITED - RANKIN HoUSE Benfleet OP D PD MH SI YA Tel: 01268 795800

OP D PD LDA MH SI YA

AFFABLE CARE HEAD oFFICE Chelmsford Tel: 01245 350257

ALL CARE Colchester Tel: 01206 366361

OP D PD SI

ALLIED HEALTHCARE - BASILDoN Pitsea OP D PD LDA MH SI YA AD Tel: 01268 581170

OP LDA YA

OP D YA OP D PD SI

ALLIANCE CARE AND SUPPoRT Frinton-on-Sea OP D PD LDA MH SI YA Tel: 01255 679978

OP D PD LDA MH AD

ANNIE’S HoMECARE SERvICES Mayland Tel: 01621 773672 AQS HoMECARE ESSEX Billericay Tel: 01277 654444 ASHLEIGH CENTRE, THE Basildon Tel: 01268 272242

OP D PD MH SI YA

OP D PD LDA MH SI YA AD

OP D LDA MH SI YA AD

ASPIRATIoNS SoUTHEAST ADULTS Billericay Tel: 01277 634144

PD LDA MH SI

AUTISM ANGLIA DoMICILIARy CARE AGENCy Colchester Tel: 01206 577678

LDA

Continued on page 17 >>

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

15

Live-in Care

Care and Domestic help in your own home with Highly Trained and Experienced Staff

from £675 per week

Abbey Care Solutions is a Domiciliary (Homecare) agency. We provide care and support for individuals in their own home; we offer a wide range of support service maintaining dignity and independence.

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

• Personal Care (bathing, dressing, toileting) • House work • Food preparation and assistance with feeding • Shopping • Assistance with medication • Laundry • Sitting services

01992 713 011 www.abbeycaresolutions.com

42 Howard Business Park, Howard Close, Waltham Abbey, Essex EN9 1XE

08000 121 247 | www.liveincare.info Chelmsford - 01245 708 986

Areas we cover: Waltham Abbey • Nazeing • Broxbourne • Epping • Theydon Bois • Cheshunt • Loughton • Chigwell • Buckhurst Hill • Goffs Oak • Cuffley • Chingford

Calvern Care 1/2_Layout 1 24/10/2011 10:01 Page 1

Calvern Care LTD Providers of high quality home care services since 2001.

Family owned and managed and recognised by the Care Quality Commission as a 3 star excellent provider.

HOME CARE PROVIDERS IN CHELMSFORD AND THE SURROUNDING AREA

We specialise in providing care and assistance for people living in their own homes with an emphasis on:

Call 01245 356755

• QUALITY • RELIABILITY • • FLEXIBILITY • PROFESSIONALISM •

info@calverncare.co.uk www.calverncare.co.uk Calvern House, 23 Parker Road, Chelmsford CM2 0ES

We can provide a full range of services to suit your needs from 1/2 hour per week to daily visits or for companionship and escorted outings.

Please visit our website for full details of the services we provide www.calverncare.co.uk

16

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Essex home care providers continued Bakers’ Villas Epping Tel: 01992 575951

OP

Bamburgh House Colchester Tel: 01206 252491

LDA

Better Healthcare Services Colchester OP D PD LDA MH SI YA Tel: 01206 561999 Bloomsbury Home care Thorpe-le-Soken Tel: 0845 508 4512

OP D PD LDA MH SI YA

BlUEBIRD CARE Colchester Tel: 01206 827605 Essex West Tel: 01277 230763 Redbridge Tel: 0208 989 8444 Tendring Tel: 01255 427113

OP D PD LDA SI YA Advert page 18

Braintree Healthcare Limited Braintree Tel: 01376 550432 BUPA HOME HEALTHCARE LTD Harlow Tel: 01279 456947 Calvern Care Ltd Chelmsford Tel: 01245 356755 Advert page 16 Care at Hand ltd Harlow Tel: 01279 626200

Care Solutions Limited DCA Colchester Tel: 01206 517281 caremark - CHELMSFORD Great Dunmow Tel: 01371 872178

OP D PD LDA MH SI YA Advert page 20

OP D PD SI YA

Care Assist home care limited Colchester Tel: 01787 222330

OP D

OP D PD LDA MH SI YA AD Advert page 13

PD LDA MH SI

OP D PD LDA MH SI YA AD

Caremark - Harlow & Epping Harlow Tel: 01279 408135 / 020 8504 0111 OP D PD LDA MH SI YA

caremark - southend & rochford Rochford Tel: 01702 548104

OP D PD MH SI

Carewatch Southend Hadleigh Tel: 01702 557007

OP D PD LDA MH SI YA

Caring 4 U (UK) Ltd Great Bardfield Tel: 01371 811873

OP D PD LDA MH SI YA Advert page 24

OP PD YA

OP D PD MH SI

OP D PD MH SI YA

Caring Companions of Essex Brentwood Tel: 01277 204453

Care at Home UK Ltd Little Walden Tel: 01799 541400

Care BY US Bishops Stortford Tel: 0333 700 80 80

LDA

Care Plus essex ltd Saffron Walden Tel: 01799 529312

Caring DIRECT LTD Braintree Tel: 01376 618909

OP D PD SI

OP D PD LDA MH SI YA AD

Chelmsford Community Care Services DCA Chelmsford OP D PD LDA MH SI YA AD Tel: 01245 256440 Christchurch CARE Agency Braintree Tel: 01376 343223 Clacton Clacton-on-Sea Tel: 01483 545030

OP D PD LDA SI YA

OP D PD LDA MH SI YA AD Continued on page 19 >>

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

17

CARE VISITS AT HOME We care passionately

What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Alternative Bluebird Care offers a realistic cost effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

Our staff Our staff are caring, trained to give medication and police checked.

Call and talk to one of our friendly professional team Essex West Tel: 01277 230763

Colchester District Tel: 01206 827605

New North House, 78 Ongar Road, Brentwood Essex CM15 9BB Email:essexwest@bluebirdcare.co.uk

Grosvenor House, 39–41 High Street, Wivenhoe, CO7 9BE Email: colchesterandtendring@bluebirdcare.co.uk

Redbridge Tel: 0208 989 8444

Tendring District Tel: 01255 427113

137 George Lane, South Woodford, London, E18 1AN Email: redbridge@bluebirdcare.co.uk

Independent Living Center, 62–64 Carnarvon Road, Clacton-On-Sea Essex CO15 6QA Email: colchesterandtendring@bluebirdcare.co.uk

Regulated by the Care Quality Commission and member of UKHCA

www.bluebirdcare.co.uk

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Essex home care providers continued CLACToN FAMILy TRUST Clacton-on-Sea Tel: 01255 475026 CLoUD 9 CARE LTD Colchester Tel: 01206 793773

PD LDA SI YA Advert page 84

CRoSSRoADS CARE - TENDRING & CoLCHESTER Thorpe Le Soken OP D PD LDA MH SI YA AD Tel: 01255 860960 Advert page 26

OP D PD MH SI YA

CRoSSRoADS CARE REDBRIDGE EPPING & HARLoW oFFICE OP D PD LDA SI YA Epping Tel: 01992 572557

CoLCHESTER CoMMUNITy SERvICES DCA Colchester OP D PD LDA MH SI YA AD Tel: 0333 200 4075 CoLCHESTER DCA Colchester Tel: 01206 751589

LDA

CoMITIS L11 LIMITED T/A HoME INSTEAD SENIoR CARE Blackmore OP D PD LDA MH SI YA Tel: 01277 822858 CoMMUNITy CARE SERvICES DCA - CoLCHESTER Colchester OP D PD LDA MH SI YA AD Tel: 0333 2004075 CoNSTABLE CARE LIMITED Colchester Tel: 01206 808505

DAMoR CARE Danbury Tel: 01245 223953

D LDA MH YA

DANBURy CARE Woodham Walter Tel: 01621 859504

OP

DENGIE CARE PRovIDERS Chelmsford Tel: 01621 828141 DIAL-A-CARER SERvICE Billericay Tel: 01268 711044

LDA

OP D PD LDA MH SI YA

DoMICILIARy SUPPoRT & REABLEMENT SERvICE BRAINTREE OP D PD MH SI YA Braintree Tel: 01376 339491

CREATIvE CARE SERvICES LTD - SE ESSEX PD LDA SI YA Rochford Tel: 01702 201655

DoMICILIARy SUPPoRT & REABLEMENT SERvICE CHELMSFoRD & MALDoN Chelmsford OP D PD MH SI YA Tel: 01245 357601

CRoSSRoADS ASSoCIATIoN - UTTLESFoRD Saffron Walden OP D PD LDA MH SI YA Tel: 01799 513496

DoMICILIARy SUPPoRT & REABLEMENT SERvICE CoLCHESTER OP D PD MH SI YA Colchester Tel: 01206 364876

OP D PD LDA MH SI YA

CRoSSRoADS CARE BRAINTREE DISTRICT & CHELMSFoRD Braintree OP D PD LDA MH SI YA Tel: 01376 529985 Advert page 26 CRoSSRoADS CARE BRENTWooD BASILDoN & DISTRICTS Brentwood OP D PD LDA MH SI YA Tel: 01277 201789 Advert page 26

DoMICILIARy SUPPoRT & REABLEMENT SERvICE EPPING OP D PD MH SI YA Epping Tel: 01992 565165 DoMICILIARy SUPPoRT & REABLEMENT SERvICE HARLoW & UTTLESFoRD Great Dunmow OP D PD LDA MH SI YA Tel: 01371 871386 DoMICILIARy SUPPoRT & REABLEMENT SERvICE SoUTH EAST OP D PD LDA MH SI YA Benfleet Tel: 01268 638450 Continued on page 21 >>

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

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19

Specialist Live-In Care Provider

 24 hour live-in Care  care Palliative Care • 24 hour live-­‐in • Personal Care  Personal Care• Companionship  Respite Care • Palliative Care  Companionship  Housekeeping

A1 Home Care Our commitment to you is second to none

• Respite Care

Stay independent in your own home • Housekeeping

For more information please contact us on:

Stay independent in your own home

Call us

or visit 01603on 407707 01603 www.purelycare.co.uk 407707

www.purelycare.co.uk

Care at Hand Ltd

Your Care Your Choice In Your Own Home Your Local Care Provider (West Essex and East Hertfordshire) Keeping The “Care” In Community Care

Here at A1 Home Care we do our utmost to provide the best quality care and support possible to all our service users, working together with them and their family. We tailor a care package to support the needs of each and every unique individual.

A1 care passionately about their service users, we have a “no rush” approach and always ensure that our service users are safe, comfortable and that they have all they require before leaving them on each and every visit.

All our staff are fully trained and have undergone a CRB check. Our staff do really go that extra mile to ensure Service Users are treated with the Dignity and respect they truly deserve.

We provide Trained, Competent and Fully Vetted Care Workers. For all your

Tel: 01245 354774

Home Care Needs and Support for:

Email: support@a1homecareltd.co.uk Web: www.a1homecareltd.co.uk

Personal Care Tasks • Practical Daily Living Tasks (Domestic Cleaning, Shopping, Laundry etc.) • Carer Relief • Parental Support Tasks

A1 Home Care Ltd, Units 16-19 Robjohns House, Navigation Road,Chelmsford CM2 6ND

• Access To Community Amenities Tasks including Transportation • Enteral (PEG) Feeds To Arrange A Free Assessment of Your Specific Needs Telephone us on: 01279 626200 Fax: 01279 416777 Email rajcoomarm@hotmail.co.uk

www.careathand.co.uk

Home Care “Your Choice, Your Care”

Registered with 33333 Care Quality Commission

Supporting your independence to enable you to remain in your own home

The Same Carers at the Same Time Call us if you want the same person calling on you every day at the time that you agree. We do not run ‘shifts’ and ‘time slots’ but instead centre our care on your needs, not ours.

Our team leaders have Physiotherapy and OT backgrounds and if you are interested they can also assess your mobility and balance to help you become more independent.

Our Services include • Personal Care • Live In 24 hour Care • Hospital Discharges • Stroke Reablement • Dementia Support Call a respected and experienced care company:

01245 39 22 99

Email: info@essexhomecare.com Web: www.essexhomecare.com

20

‘Without the personal care your excellent staff have given since my stroke I really would not be as independent as I am now.

I recommend you to everyone!’

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Essex home care providers continued DoMICILIARy SUPPoRT EXTRA CARE SERvICE WEST ESSEX Waltham Abbey Tel: 01992 700827 OP D PD LDA MH SI YA EAST CoUNTy CARE LTD Harwich Tel: 01255 507600

OP YA

EDENBRooK HoME CARE LTD Chelmsford Tel: 01245 363888 OP D PD LDA MH SI YA AD ENS RECRUITMENT & TRAINING SERvICES Chelmsford Tel: 01245 491279 OP D PD LDA MH SI YA AD ESSEX AND SUFFoLK QUALITy CARE LTD St Osyth Tel: 01255 831594

OP

ESSEX CARES DoMICILIARy SUPPoRT EXTRA CARE SERvICE Colchester Tel: 01206 564985 OP D PD LDA MH SI YA Advert inside back cover ESSEX DEMENTIA CARE Braintree Tel: 01245 363789 Advert page 42 ESSEX MIND Maldon Tel: 01621 853211

OP D

OP D MH SI

ESSEX REABLEMENT AND HoME CARE SERvICES Chelmsford Tel: 01245 392299 OP D PD LDA MH SI YA AD Advert page 20 EXCELLE HoME CARE Romford Tel: 01708 502734 FAMILy HoMECARE LTD Chelmsford Tel: 01245 353591

OP D PD LDA MH SI YA Advert page 22

OP D PD LDA MH SI YA

FAMILy MoSAIC DoMICILIARy CARE Pitsea OP D PD LDA MH SI YA Tel: 01268 498500 Advert page 41

FIRST CLASS CARE AGENCy Harlow Tel: 01279 418013 Advert page 24

OP D PD LDA SI

FITzPATRICK ToTAL HoME CARE LTD Colchester OP D PD LDA MH SI YA Tel: 01787 221622 FLoRENCE HoUSE Westcliff on Sea Tel: 01702 437989

OP LDA MH YA Advert page 32

FoREST HoMECARE LTD Sible Hedingham Tel: 01787 463222

OP D PD LDA MH SI YA Advert page 14

GEMSToNE CARE LTD Loughton Tel: 0208 502 5987

LDA

GLoBAL INSPIRATIoNS Braintree Tel: 07932 277322

OP D PD LDA SI

GREENFIELD CARE LTD Halstead Tel: 01440 785222

OP D LDA SI

GUARDIAN HoMECARE ESSEX Basildon OP D PD LDA MH SI YA AD Tel: 01268 287801 HAMELIN TRUST CoMMUNITy SUPPoRT SERvICE Wickford PD LDA SI YA Tel: 01268 572112 HIGH STREET, 291 Epping Tel: 01992 560099

OP D PD MH SI

HoME CHoICE CARE ESSEX Chelmsford Tel: 01245 450995

D LDA SI

HoME CHoICE CARE CLACToN Colchester Tel: 01206 252310

OP D PD LDA SI

HoME FARM TRUST Bishops Stortford Tel: 01279 816165

LDA Continued on page 23 >>

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21

Sesnha Care_Layout 1 27/10/2011 15:32 Page 1

SESNHA CARE Basildon Benfleet Thurrock Harlow Epping Brentwood Billericay Canvey Island Rayleigh Rochford & Surrounding Areas

A Quality Life in the Community - at a price to suit your needs

An experienced team of professionals

Moving Safely

Our aim is to provide quality care by sensitive and skilled staff, in service users’ own homes at a level appropriate to each person’s needs - thus enabling people to remain in their own home or with family or other loved ones in familiar surroundings

24hr Manned Telephone Lines accessible to all our clients We offer a wealth of experience in providing care to special needs groups such as the elderly, people with learning difficulties or with mental health problems, and the physically disabled. Services include full personal care and bathing, including toileting, plus medication - meal preparation - home from hospital support - care of your own pet - daily checking calls - sitting services - shopping - and the flexibility to increase or change services as required (e.g. ill health or family on holiday)

Contact us Today on 01708 856444 (office hours) Caring for younger people We are happy to visit you (without any obligation) to discuss your requirements and devise a package of care that balances your needs and finances

Continuity of care

excelle Ahomecare_Layout Page 1 & Span Trained Workforce 1 15/08/2012 15:25Spick

Excelle Home Care is dedicated to providing high quality Live-In Carers, Home Carers and Personal Assistants.

We provide Specialist Care to the elderly, people with physical and learning disabilities and mental health problems and dementia.

Our team will deliver a complete service with friendliness, reliability and attention to detail.

The Range of Care Personal Care

Support

Domestic Tasks

• Bathing/ Showering • Toileting • Continence Care • Transfers

• Shopping • Erands • Escort • Sitting Service

• Food Preparation • Laundry • Cleaning

Services include

Groups Care Provided

• 24 Hour Live In, • Up to 24 Hour Home Care, • Respite at Home, • Supported Living

• Elderly • Dementia • Learning Disabilities • Physical Disabilities • Mental Health • Palliative Care at Home

Telephone: 01708 502734

Help with the paperwork

Not pressed for time

Home.

There’s no place like it Services include: • • • • • • •

Companionship Personal care Meal preparation Light housekeeping Shopping and errands Respite and convalescence support Specialist dementia and Alzheimer’s care

And much more!

For more information call 01268 733820 Or visit www.homeinstead.co.uk/basildon

Do you require Full time care and the assurance to enable your independence, choice and control in the comfort of your own home?

All our services are tailored to suit your needs. We ensure you see a familiar face at the agreed time, all the time. We operate a 24hr service by our friendly, professional, competent and knowledgeable team.

We are passionate for excellence and aim to get it right first time, all the time.

Services offered include: • Personal Care • 24hr Care • Live-in Care • Personal Care Assessment • Home care services • Risk Assessment in the Home • Specialist Healthcare & Rehab

Email: info@excelle.co.uk Web: www.excelle.co.uk 72 Chippenham Road, Harold Hill, Romford, Essex RM3 8HX

22

Please Call Us on 0207 183 8598 for a Free no Obligation Assessment of your Needs, Absolutely Confidential.

Out of hours mobile: 07956 712 211

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Essex home care providers continued HoME INSTEAD SENIoR CARE Basildon Tel: 01268 733820

OP D LDA YA Advert page 22

HoME INSTEAD SENIoR CARE Colchester Tel: 01206 848427

OP D

HoME INSTEAD SENIoR CARE Sawbridgeworth Tel: 01279 721443

OP D PD LDA MH YA

HoNEy TREE CoURT Loughton Tel: 0208 502 2348 HoRIzoN HoMECARE Maldon Tel: 01621 840800

OP D PD MH SI

OP D PD LDA MH SI YA AD

IDEAL HoME CARE SoLUTIoNS LTD Maldon Tel: 0845 040 5818

OP D PD SI YA

LIvABILITy LIFESTyLE CHoICES EAST ANGLIA Ingatestone PD YA Tel: 01277 355646 LLoyDS NURSING AGENCy London Tel: 0207 183 8598

OP D PD LDA MH YA AD Advert page 22

LoNDoN CARE PLC Basildon Tel: 01268 585800

OP D PD LDA MH SI YA AD

LoNDoN CARE PLC Harlow Tel: 01279 620640

OP D PD MH SI YA

M.J.K NURSING AGENCy Canvey Island Tel: 07940 226332

OP D PD LDA MH SI YA

MALCo NURSING AGENCy LTD Maldon Tel: 01621 859447

OP D PD LDA YA

JEAN ALLEN CARE SERvICES LTD T/A HoME INSTEAD SENIoR CARE Frinton-on-Sea OP D PD MH SI Tel: 01255 672269

MANoRCoURT HoMECARE - JoHN STANLEy OP D PD MH YA Grays Tel: 01375 485440 Advert page 14 & 105

JR CHARLES HoME CARE Basildon Tel: 01268 295984

MANSIoN CARE Althorne Tel: 01621 744141

OP D PD LDA MH SI YA AD

JUNCTIoNS CARE AGENCy LTD Brentwood Tel: 01277 211200 J’S HoSPICE, THE Chelmsford Tel: 01245 475474 K.T.M. CARE Colchester Tel: 01206 233196 KINGSWooD CARE SERvICES LTD (HEAD oFFICE) Basildon Tel: 01268 455104

OP D PD MH SI

YA

OP D PD

MAyFAIR CARE SERvICES LIMITED Canvey Island OP D PD LDA MH SI YA Tel: 01268 696055 MEARS CARE - BASILDoN Basildon Tel: 01268 525020

OP D PD LDA MH SI YA AD

LDA

MEARS CARE - LoUGHToN Loughton OP D PD LDA MH SI YA AD Tel: 0208 502 3140

LDA YA

MEARS CARE - NEW FUTURES Laindon OP D PD LDA MH SI YA AD Tel: 01268 545631

LANGLEy SUPPoRT SERvICES LIMITED Harwich PD LDA SI YA Tel: 01255 504334

Continued on page 25 >>

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

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23

Care packages to suit you – 24 hour live-in, hourly and night care Live-in Care Continuity of carer Specialist Carers who arrive at the specified time Carers who stay for the allocated time Professional, friendly and fully trained staff A unique personal service centred around you Care delivered with dignity and respect Highest standards of care Respite and specialist care available including learning disabilities and dementia Regular reviews and re-assessments To find out how we can assist you or someone you care about, to receive your FREE brochure or arrange a FREE no obligation assessment, please call our friendly staff on:

01371 811873

www.caring4u.co.uk Email: as@caring4u.co.uk 25 The Bardfield Centre, Great Bardfield, Braintree, Essex CM7 4SL Fax: 08702 245399

First Class Care Agency

• CQC registered • All staff are CRB checked • Personal care • Shopping • Meal preparation • Sitting services • Laundry-Ironing • Light housework • Local authority & personal budgets welcome • Independent agency

Putting People First

Call for a free consultation Tel: 01279 418013 / 07980 354112 Harris House, The Pinnacles, Harlow CM19 5AN

Respite Care, Companionship & Support...

We offer a 24-hour, 7-days-a-week peace of mind respite service for carers & companionship for the individual.

Tel: 01702 522896 Mobile: 07703 515242 Email: info@securesittingservice.com Web: www.securesittingservice.com

24

Our services offers: • Day, evening or single service requirement • Comfort call service • Light meals (by arrangement) • Trips, outings and appointments (by arrangement) • Service is chargeable on hourly rate • Fully CRB Checked & Insured

• Respite for friends & relatives • Long & short term care • Personal & domestic care with breakfasts, lunches & evening meals • Shopping • Collection service • 24/7 care in your own home • Palliative care • Elderly care • Physical disability support • Learning disability support • Mental health support Licensed to provide services by the Care Quality Commission - Provider ID 101656571

Preferred Provider with Social Services

We have over 40 years of experience.

All service users are given independence & choice!

Our latest inspection was rated as Excellent!

For more information contact our offices or simply drop by for a cup of tea and a chat: 59 Station Road, Clacton-on-Sea, Essex CO15 1SD

Tel: 01255 223030 298 Main Road, Dovercourt,Harwich, Essex CO12 3PJ

Tel: 01255 242789

Email: montecare@btconnect.com Helping you to Choose and Pay for Care • 0800 38 92 077

Advice for older people

Essex home care providers continued MEDIC2 UK LTD BASILDoN Basildon Tel: 01268 590695

OP D PD MH

MEDICAL PARTNERSHIPS LIMITED Hockley Tel: 01702 206173 MIKE RIGLIN NURSING Maldon Tel: 01621 843485 MoNTECARE SoLUTIoNS LTD Clacton-on-Sea Tel: 01255 223030

OP D

OP D PD LDA MH SI YA

OP D PD LDA MH SI Advert page 24

MoNTECARE SoLUTIoNS LTD Harwich OP PD LDA MH SI YA AD Tel: 01255 242789 Advert page 24 NEW PARTNERSHIPS (LyNRAy AND PEACH CoTTAGE) LDA Braintree Tel: 01376 329437 NIGHTINGALE HoME CARE Braintree Tel: 01376 584150 NIGHToWLS CARE LLP Colchester Tel: 01206 521008

OP D LDA MH Advert page 27 OP D PD MH SI

NoRTH LoNDoN HoME CARE & SUPPoRT LTD Harlow OP D PD LDA MH SI YA AD Tel: 01279 452105 PALMERSToNE HoMECARE LIMITED OP D PD LDA SI Harlow Tel: 01279 456685 PALS LIMITED - ADMIN oFFICE Witham Tel: 0845 428 0790 PATHWAyS CARE GRoUP Colchester Tel: 01621 810427 PEACE oF MIND HoMECARE Clacton-on-Sea Tel: 01255 479411 PEoPLE IN PARTNERSHIP LTD Hadleigh Tel: 01702 555668

PD LDA MH SI YA D PD MH SI

OP D PD LDA MH SI Advert page 27

OP LDA YA

PLoUGH CoRNER Little Clacton Tel: 01255 863095

OP D PD LDA MH SI YA

PREMIER CHILDREN AND yoUNG PEoPLES CARE AND PRoTECTIoN SERvICES LIMITED Hadleigh PD LDA SI YA Tel: 01702 389555 PRIMARy CARE UK LTD Clacton-on-Sea Tel: 01255 224680

OP D PD LDA MH SI YA

QUINN DoMICILIARy AGENCy LIMITED PD LDA MH SI YA Maldon Tel: 07814 328096 RIGHT CARE (DoMICILIARy CARE AGENCy) LTD Colchester OP D PD LDA MH SI YA Tel: 01206 369900 RoSE BELLE Witham Tel: 01376 512438

OP PD LDA MH SI YA

RoSS NURSING SERvICES LIMITED Saffron Walden OP D PD LDA MH SI YA Tel: 01799 551046 SAFER CARE CoMMUNITy SERvICES Harlow Tel: 01279 626163

OP D PD LDA

SAGA HoMECARE Colchester Tel: 01206 710748

OP LDA MH SI YA

SAGA HoMECARE Hornchurch Tel: 0800 068 8535

OP D PD LDA MH SI YA AD

SAGA HoMECARE Maldon Tel: 01621 850162

OP D PD LDA MH SI AD

SELECT MEDICARE Colchester Tel: 01206 544999

OP D PD LDA MH SI YA Continued on page 27 >>

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

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SUPPORTING CARERS AND PEOPLE WITH CARE NEEDS IN ESSEX Crossroads Care is one of Essex’s leading providers of support for carers with over 30 years of experience. Becoming a network partner of the Prince’s Royal Trust, we offer a quality service. Inspected by the Care Quality Commission and receiving an excellent report in 2012.

Our three schemes in Essex offer a range of services including respite care; personal care; palliative care; Day Care Club, Young Carers Club and After School Clubs, social events and outings; sleeping and waking night service.

Some services are offered free of charge and we also welcome anyone who is in receipt of direct payments, individual budgets or who wishes to pay privately.

As a national association of local charities, Crossroads care for people not for profit.

Further information about the services offered by each scheme please contact your local office.

Brentwood Basildon & Districts

Tendring and Colchester

Braintree District & Chelmsford

Tel: 01277 201789 Fax: 01277 201789

Tel: 01255 860960 Fax: 01255 863961

Tel: 01376 529985

Email: brentwood.district@ crossroads.org.uk Web: www.brentwoodcrossroads. org.uk

Email: tendcrossroads@ btconnect.com Web: www.carers.org/ local-service/colchester

Email: braintreexroads@ btconnect.com Web: www.braintreecrossroads care.org.uk

Essex home care providers continued SESNHA CARE South Ockendon Tel: 01708 856444 Advert page 22 OP D PD LDA MH SI SoUTHERN FAMILy CARE Stanstead Abbots Tel: 01920 871414

We pride ourselves on providing an affordable, friendly and caring home care service. All our care packages are tailored to your individual needs.

OP D PD LDA MH YA AD

ST GEoRGE’S LTD Witham Tel: 01376 500052

OP D PD LDA MH SI YA

ST LUKES PLACE Rochford Tel: 01702 531609

LDA YA

SWAN HoUSING ASSoCIATIoN Billericay Tel: 0300 303 2500

OP LDA

Your Care, Your Way Services include assistance with:

◆ All aspects of personal care ◆ Administering and collecting medication ◆ Domestic chores such as laundry, housework and cooking ◆ Making and attending appointments ◆ Collecting benefits and pensions ◆ Shopping and access the community

Tel: 01255 479411

OP D PD LDA MH SI YA OP D PD MH SI

TLC CARE HoMES LTD (CoMMUNITy SUPPoRT) St Osyth OP D PD LDA MH SI YA AD Tel: 01255 823596

OP D PD SI OP PD LDA YA

ToLLCARE TRADING AS ASAP CARE AGENCy OP D PD SI Maldon Tel: 01621 869384 ToTAL CARE DIRECT LTD Braintree Tel: 01376 529468

www.nightingalehomecaredirect.co.uk

Email: peaceofmindhomecare2010@live.co.uk Web: www.peaceofmindhomesupport.co.uk

TLC CARE Clacton-on-Sea Tel: 01255 222533

TREEToPS Colchester Tel: 01206 844121

To talk about your specific care requirements, contact us on: 01376 584 150 or e-mail: info@nightingalehcd.co.uk

PEACE OF MIND HOME SUPPORT

SUMMERCARE CHELMSFoRD Chelmsford Advert page 96 OP D PD LDA MH SI YA Tel: 01702 343062

TLC DCA RAyLEIGH ESSEX Rayleigh Tel: 01268 775959

• Personal Care, Domestic Chores & Support Service • All our Staff are CRB Checked • All Services Conform to Rigorous CQC Standards • Free Care Assessments Provided

OP D PD LDA MH SI

STABLE HoUSE CoLCHESTER Colchester Tel: 01206 224199

SWANSTAFF RECRUITMENT Chelmsford Tel: 01245 266888

“Empower yourself with confidence in independent living...”

OP D PD MH

TWo CoUNTIES CoMMUNITy CARE LIMITED Finchingfield OP D PD LDA MH SI YA AD Tel: 01371 811133 WECARE LTD Saffron Walden Tel: 01799 520655 WICK FARM RoAD, 39 Southminster Tel: 01621 778874 vIvo SUPPoRT LIMITED Billericay Tel: 0845 683 8809

OP D PD SI

OP D PD LDA

OP D PD LDA MH SI YA

yoUR LIFE CARE SoLUTIoNS Colchester Tel: 01206 273717

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

27

What other support can I receive in my home?

Assistive technology Telecare Assistive technology such as telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors are discreetly placed in the home and when triggered an alert is received either by trained operators at a 24-hour call centre, or directly by a relative or carer. Operators will talk to clients using a two-

way speech function and will stay on the line until help arrives. Telecare can support users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help to monitor particular health conditions and reduce the need for hospital admission.

Who is telecare for?

Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons; these could be because of living alone, frailty or the need to summon help in an emergency. It could also be as a short-term measure during a period of convalescence.

Telecare really can support choice and independence for people to remain in their own homes, it also enables existing care and support to respond more effectively and can sustain carers in their role.

How do I get telecare?

In order to receive the service, you can approach one of your local Careline service providers independently. An occupational therapist can advise you and assess you for all equipment. New developments in telecare are happening all the time and your local independent living centre will have demonstrations of available equipment.

The Essex Independent Living Centre can be found at

Essex Carelines

Catalyst House 1 Newcomen Way Severalls Business Park Colchester Essex CO4 9YL Call to make an appointment: 01206 518888.

Opening hours Monday - Thursday (9.30am - 4.00pm) Friday (9.30am - 3.30pm) Sat - Sun (Closed)

Basildon, Castlepoint, Rochford T: 01268 465151 E: careline@sgch.org.uk

Epping T: 0208 5321065 E: careline@eppingforestdc.gov.uk

Braintree and Maldon T: 01376 551600 E: carecall@midessexpct.nhs.uk

Harlow T: 01279 446361 E: careline.services@harlow.gov.uk

Brentwood T: 01277 848975 E: community.alarms@brentwood.gov.uk

Tendring T: 01255 222022 E: careline@tendringdc.gov.uk

Chelmsford T: 01245 613132 E: chelmertelecare@chelmerhp.org.uk Colchester T: 01206 282277 E: chris.turton@colchester.gov.uk

28

Uttlesford T: 01799 510503 E: njackson@uttlesford.gov.uk Disabled Living Foundation’s Living Made Easy website also has details of telecare equipment, alarms and sensors, and companies that you can purchase it from. See page 58 for more information.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Can I make changes to my home to enable me to live here for longer?

Adaptations and home improvements could help you to live in your house for longer and make life easier. They can include a ramp to the front door or grab rails or a shower you can sit in.

Home Improvement Agency services are also known as HIAs, Care & Repair or staying put schemes. HIAs are local not-for-profit organisations located throughout the country and they assist elderly people to improve, repair, maintain or adapt their home. HIAs provide advice and information for home owners and private tenants and they will check to ensure what benefits and grants you may be entitled to. They can visit you at home, work closely with other agencies involved, help to identify reputable tradespeople to undertake works and oversee the work. HIAs help vulnerable people to ensure their home is a comfortable and safe place to live independently.

HIAs may be able to recommend a handyperson to help with small repair or adaptations around your home. Alternatively, Age UK runs a HandyVan service in Chelmsford, Southend and Havering which provides home security such as fitting key safes, installing door

and window locks and fitting door chains and door viewers. Small repairs, such as: putting up curtain rails, shelves and pictures, moving small items of furniture, fixing cupboard doors or loose carpets. Safety measures, such as: fitting smoke alarms, providing carbon monoxide detectors, installing grab rails and hand rails, replacing light bulbs or providing slips, trips and falls advice. To find out more call 0845 026 1055 or visit www.ageuk.com/handyvan.

There are grants available to help with the cost of adaptations. These include the Disabled Facilities Grant. To claim this grant you will need to contact Essex County Council who will arrange for an occupational therapist to visit you at home and assess your needs. They will then recommend which alterations may be necessary for you. If the council agrees and approves the work you will need to complete some forms, including a financial assessment, and they will apply for the grant. You should hear within six months whether you have been successful. The financial assessment will determine how much you may be expected to contribute towards the costs.

Can I get meals on wheels?

Delivery of ready meals to your home can easily be arranged. There are services that provide delivery of frozen meals, or delivery of freshly cooked hot meals.

Frozen meals can be delivered in bulk and kept in your freezer until required, though the delivery of hot meals is for immediate consumption. Councils

can arrange meals delivered to your door, or meals on wheels, though you would have to meet their eligibility criteria for older people and it wouldn’t necessarily be free. National and local commercial organisations also provide meals delivered to your door at a charge.

How can I get out and meet people?

Day care services Day care is usually a community-based service offering you an opportunity to get out of home, meet other people, try new activities and sometimes receive specialist services such as chiropody or hairdressing. Some centres also offer a hot meal or lunch club and can arrange transport to and from the centre.

Befriending services Befriending services can offer you companionship and support to help stop you feeling isolated or lonely. Companions could accompany you on appointments or outings or even just have a cuppa

and a chat. Companions may be volunteers or employed by private companies such as home care agencies. They should be fully trained and have Criminal Records Bureau checks.

Visit www.carechoices.co.uk for further assistance with your search for care

29

Can I get equipment to help me live at home?

Wheelchair hire

AskSARA

Some organisations offer wheelchairs for short and long-term hire either for a small charge or a donation. The British Red Cross, for example, offer a volunteer-led medical equipment service that provides wheelchair hire and short-term loans of equipment. It has a number of branches in Essex that offer wheelchair hire. You can search its website for your nearest service www.redcross.org.uk. The Essex Independent Living Centre also helps to arrange wheelchair services see page 28 for contact details.

AskSARA helps you find useful advice and products that make daily living easier. Depending on your need there are a number of yes/no questions you can answer, it then generates a report of advice and products that could help make a difference to you. www.asksara.org.uk

Living Made Easy Living Made Easy offers help and advice on daily living as well as details of equipment that is on the market that could help you. It is run by the Disabled Living Foundation and works in conjunction with AskSARA. www.livingmadeeasy.org.uk

Disability Equipment Register The Disability Equipment Register is a not-forprofit organisation providing a service to buy and sell items of used disability equipment. It is an information provider and gives no guarantee as to the suitability or quality of the equipment. www.disabreg.pwp.blueyonder.co.uk

I can’t drive or use public transport, how can I get around?

Community transport

Motability

Community transport is a scheme to help you get around if you can’t use existing transport. It is arranged by your local council. To find out more contact one of the following:

The Motability Scheme enables disabled people to use their government-funded mobility allowance to lease a new car, scooter or powered wheelchair.

If you are in receipt of the Higher Rate Mobility Component of the Disability Living Allowance (currently £54.05 per week) or the War Pensioners’ Mobility Supplement (currently £60.40 per week), you’re eligible to join the Motability Scheme. To find out more visit www.motability.co.uk.

Chelmsford Community Transport Tel: 01245 477750 www.chelmsforddialaride.org.uk Colchester Community voluntary Services Tel: 01206 505250 www.ccvs.org Harwich Community Transport Tel: 01255 552010 www.harwichconnexions.co.uk Tendring Community Transport Tel: 01255 436962 www.dial-a-ride.org Uttlesford Community Travel Tel: 01371 875787 www.uttlesfordcommunitytravel.org Wyvern Community Transport Rochford Tel: 01268 753513 Castle Point Tel: 01268 754936 www.wyverncommunitytransport.org.uk

30

Free bus pass If you live in England, you’ll may be entitled to a bus pass giving free off-peak travel on local buses. Offpeak is between 9:30 and 23:00 Monday to Friday, all weekends and Bank Holidays. You will be entitled to your bus pass when you reach ‘eligible age’. If you were born before 5th April 1950, you are eligible from you 60th birthday. If you were born after 5th April 1950, you become eligible when you reach the State Pension age for women. This is the same for both men and women. You can apply for your bus pass from Essex County Council.

Blue Badge scheme If you have severe mobility problems you may be able to apply for a Blue Badge to enable you to park close to where you need to go. You can apply online via the GOV.UK website www.gov.uk.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

What other forms of housing with care are available?

Housing with care can come in many guises including sheltered housing, very sheltered housing,

extra care housing and assisted living. It is a generic term for all the models that offer care services.

Sheltered housing Sheltered or retirement housing is suitable for people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. Sometimes called retirement housing, there are many different types of sheltered schemes, available both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings. These may be self-contained studio apartments, one or two-bedroom flats or bungalows or luxury apartments.

Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. Many schemes have a scheme manager/warden either visiting or based on site as well as the community alarm service. There are

often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a few schemes include a restaurant and some can arrange hot meals.

Extra care housing Extra care housing is a concept rather than a housing type and covers a range of specialist housing models, which provide high level of services and facilities, such as on-site domestic support, meal provision and recreational facilities, as well as accommodation and, in some schemes, nursing care where necessary. Extra care housing provides a flexible approach to personal care with access to 24-hour support to deliver planned or emergency care, and so can reduce the need to move into a more residential care setting.

Extra care offers one or two bedroomed, selfcontained accommodation, eg a bungalow or flat, to both single people and couples. It incorporates particular design features such as wheelchair accessibility throughout including level access showers and has key guiding principles to maintain the independence of the residents for as long as possible. Extra Care housing can be owned, rented, part owned and part rented and leasehold. Some developments mix types of tenures.

very sheltered housing Very sheltered housing is a form of extra care housing. It is usually provided by the private sector and if you are becoming increasingly frail or need more assistance it enables you to retain your independence in a home of your own for as long as

possible by providing meals, domestic assistance and 24/7 housekeeping staff cover. Social sector providers also use the term for housing that is somewhere between traditional sheltered and modern extra care.

Assisted living Assisted living can be used to describe privatelyprovided, short term rental properties with care services for older people who can no longer live on their own at home but don’t need 24-hour complex

medical supervision, and with optional other ‘hotel’ services such as cleaning, laundry, meals and hairdressing available if desired. It is similar to very sheltered housing and extra care housing.

Visit www.carechoices.co.uk for further assistance with your search for care

31

Care villages Retirement/care villages offer a variety of types of accommodation specifically for older people. Aimed at offering a wide range of choice of accommodation and care, the village is based on supporting residents throughout the ageing process.

They are usually in a rural setting and have

many community facilities. A typical retirement village may have one, two or three-bedroom flats and bungalows, to buy or rent, and a restaurant, clubroom, shop, laundry, cleaning services, leisure facilities and perhaps a medical centre, carers and a minibus.

Close care Close care schemes are usually small, often 6 to 25 flats or bungalows on the same site as a care home.

Residents usually have some services included in

their service charge and can purchase other services such as meals, personal care and cleaning from the care home.

What services are offered by housing with care?

Different models of housing with care offer different packages of domestic and personal care services which may include: • Practical help and support - most developments employ management staff whose role includes offering information, guidance and day-to-day support to residents.

• Domestic assistance such as help with housework and shopping is commonly available, sometimes as part of the standard package of services, sometimes as an add-on charged for separately.

Personal laundry services are sometimes available and, in developments with a restaurant, a home meals delivery services might be offered.

• Personal care includes assistance with dressing, feeding, washing and toileting, as well as advice, encouragement and emotional and psychological support. Many developments have care staff on site, sometimes 24/7. In others, onsite management staff will arrange or facilitate care when required. Chiropody and physiotherapy services are also common.

• Nursing care includes tasks normally carried out or supervised by a qualified nurse, such as administering medication and dressing wounds.

Few housing developments have their own nursing staff, though some are built alongside a nursing home from which nursing care can be provided either in your own home, or through daily visits to, or temporary stays in, the nursing home.

• Emergency help - in all developments there are arrangements for summoning help in case of emergency. Pull cords are installed around the

32

home and residents can also opt to wear a pendant or wrist band with a call button. These basic user-triggered systems are referred to as telecare and incorporate Carelines, social alarms and community alarms. For more information on telecare see page 28.

For further advice on housing with care, please contact this Directory’s free and impartial advice line, in association with FirstStop Advice on 0800 38 92 077.

A unique opportunity for the social sector to move clients from residential care into the community via CQC Registered supported housing.

Florence House is an 8 bedded unit and part of Maviswood Ltd who since 1999 have provided supported housing across 3 schemes.

FLORENCE HOUSE 19 AILSA ROAD, WESTCLIFF-ON-SEA, ESSEX. SS0 8BJ 01702 437989

All housing schemes are staffed 24 hours a day by fully qualified staff whose main aim is to integrate clients with a wide range of enduring mental health needs into the community.

Florence House is within walking distance of all local amenities and the majority of rooms are en-suite.

For more detailed information kindly visit our website. www.supportedhousingflorencehouse.co.uk Email: maviswoodltd@aol.com Registered Manager: Mr Trevor Bennett

“Our aim is to work together, building on strengths to improve mental health and wellbeing.”

Also for the best in Elderly Residential Care contact: Ashingdon Hall Care Limited, Church Road, Ashingdon, nr Rochford, Essex SS4 3HZ Tel: 01702 545832 www.ashingdonhall.com Email: enquiries@ashingdonhall.com Registered Manager: Mrs Anne Hicklin

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Independent Living

with total peace of mind

Marine Parade, Dovercourt, Harwich

Enjoy the affordable benefits of an exceptional later living lifestyle.

Beautiful 1 bedroom apartments and studios available, to purchase, part own or rent at Alexandra Court.

All inclusive purchase from £44,750* All inclusive rent from £375 per week Includes utilities and meals Optional support available, up to care home levels, with 24 hour emergency assistance.

• Privacy and pleasure of your own home • All inclusive living, so no more household bills • Quality, flexible care and support, as required • Shared facilities to enjoy – resident’s lounge, café bistro and library Impressive ensuite care rooms within a modern, purpose built 47 bed Care Home, offering residential care and specialist residential dementia care.

For more information call

01332 221860

What is residential care?

Residential care is a term that refers to care homes.

There are two types of care home:

Care homes offering personal care only If you are reasonably active, but would like greater security and care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving around.

Care homes with nursing If you think you may need nursing care, a care home providing nursing care may be the best solution for you. The cost of the nursing care part of your fees is paid by the NHS to the home directly:

the current amount is £108.70 per week. You can contact the Nurse Care Management Teams for your area at your local Primary Care Trusts (PCTs).

All care providers in the country must be registered with the Care Quality Commission (CQC).

All services are inspected by the CQC, who report on their findings. These inspection reports are available from the care service or the CQC’s website www.cqc.org.uk. Further information about the CQC can be found on page 55.

For information on paying for care, please see page 46.

46

What else should I know about care homes?

Choosing the right care home to suit your personal needs is essential and you should seek advice when making such a big decision. Some care homes provide for mixed dependency, so you don’t have to move if your care needs change. If you are married and want to move together but have different care needs, some care homes will be able to accommodate you both and have double bedrooms available too. If you think that your best choice is to move into a care home, there are several things to consider.

There are many different sorts of care homes.

There are large homes that are like hotels (with care) and there are small family-style homes. Some are run by large organisations and some are run by family businesses. There are even homes run by professional associations, unions and religious organisations for their members and families.

Because there are such a variety of care homes, it is important that you consider more than one before making a choice.

Choosing the right care home for Mum was made easy.

• Nursing Care • Residential Care • Dementia Care • Respite Care • Day Care

From the moment my mother and I first visited her Barchester care home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea?

www.barchester.com

YEARS 1992

2012

Ashlar House Care Home | Tel: 01992 721 089

34

Leonard Lodge Care Home | Tel: 01277 508 722

Epping, Essex, CM16 6TY

Brentwood, Essex, CM13 1AQ

Derham House Care Home | Tel: 01708 548 759

Paternoster House Care Centre | Tel: 01992 721 066

Upminster, Essex, RM14 2YP

Waltham Abbey, Essex, EN9 3JY

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Picking the right home for you It is important to make a shortlist of care homes that you would like to visit. The listings beginning on page 62 are a great starting point and will help you to think about which homes you may like to look at and the areas in which you’d like to live. The listings in this directory have service user bands which set out who they can care for. Start by choosing homes that meet your needs.

When you contact the home ask to speak to the manager and ask him or her to send you a company brochure and copy of the most recent inspection report. Inspection reports can also be downloaded from www.cqc.org.uk. For more information on inspection and inspection reports see page 55.

Once you have a number of homes you’d like to look at arrange to visit them. You should ideally visit at different times of the day to see what the home is like at mealtimes or in the morning or afternoon.

Initially arrange to visit at a time that suits you, you can always arrange to have a second visit at a different time if you’d like to see the home again.

Take a family member or friend with you to get their opinions too. It is also useful to have a checklist of questions to ask, see page 39. Ask someone to make a few notes whilst you go around, you can then refer back to these when making your decision.

First impressions count, as with any choice of home, you need to feel happy, comfortable, settled and confident that you’ll enjoy living there. Ask to speak to some of the residents and staff to get a feeling of what life is like in the home. If you’d like to get a feel of day to day life in the home, drop in unexpectedly.

A good care home should promote your independence and choice. They should get to know you, your likes and dislikes and put together a care plan of your needs as well as08:58 yourPage preferences.

Romford 1/5_Layout 1 02/11/2011 1

Looking for

care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

This should be reviewed regularly and can contain both medical and personal details like any medication you have, when you should take it and what hobbies or interests you have.

When you come to move in give yourself some time to settle. It can be a big adjustment. Some homes offer trial stays for you to see if you like living in the home once you’ve moved in. Ask if this is possible at your chosen care home. If, when you move in or have a trial stay, you have any teething problems discuss these with staff and management. They can usually be ironed out easily meaning you can enjoy your new home. If you have any concerns or compliments to make see page 55 on how to do this.

For more details on choosing a care home, advice on moving in or other care home related questions, call this Directory’s independent advice line on 0800 38 92 077 provided by FirstStop Advice.

ROMFORD NURSING CARE CENTRE

www.ranccare.co.uk

107 Neave Crescent, Harold Hill, Romford, Essex, RM3 8HW General Manager:Grace Borrell T: 01708-379022 F: 01708-370123 E: romford@ranccare.co.uk Romford Nursing Care Centre is a purpose built care home with nursing providing 114 beds with the accommodation arranged over three floors in five care suites. All rooms are single en-suite, with a range of lounge and dining facilities offering choice to all residents.

The home has been tastefully decorated and furnished throughout to afford an enhanced quality of life. There is a varied and stimulating social care programme as well as a resident physiotherapist. Cuisine is of a particularly high standard with a choice of menu. Care is

provided to the elderly who may require residential dementia care, dementia care with nursing, with intercall system designed for dementia residents, general nursing, palliative care, and for the young physically disabled in a dedicated unit on the ground floor. Our team of skilled, professional and dedicated staff deliver care and services in a professional, imaginative caring and sensitive way. To arrange a visit or for further information please do not hesitate to contact our general manager at any time.

Visit www.carechoices.co.uk for further assistance with your search for care

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Silverpoint Court Residential Home

Silverpoint Court • Silverpoint Marine • Canvey Island • Essex • SS8 7TN Tel: 01268 515 564 • Fax: 01268 510 404 • Manager: Raj Chahal E-mail: silverpoint.court@nellsar.com • Web: www.nellsar.com

Silverpoint Court Residential Home was purpose built in 1995 to provide a home for 36 people on the coast of Canvey Island, Essex.

• Fabulous position with sea views from lounges and some bedrooms • Serene location yet close to town • Recently built with high standard of furnishings • Varied activities programmes • Brand new conservatory and beautifully landscaped gardens

Will I need to sign a contract?

If you are self-funding your care you will have to sign a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain: the cost of care, what services are included in the price and how often this is reviewed; what complaints procedure is in place; what your rights are and the obligations of the care provider under the contract; the procedure for cancelling a contract and the administering of medication.

If your place is funded by the local authority it will contract directly with the care provider however you should receive a written copy of the terms and conditions.

For more information on care home contracts and how to find a specialist solicitor, call this Directory’s independent advice line on 0800 38 92 077 provided by FirstStop Advice.

Is going into residential care always a permanent move?

Residential care can be used in a number of ways to meet individual needs.

See page 47 for details of contracts for those paying third party payments.

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‘Short Term Break’ or ‘Respite’ – this is a chargeable service though it won’t take your property into account when assessing your contribution to the cost of care. You can have a number of short stays in a residential home in a year. This might help you and your family or carers to manage your needs without requiring permanent residential accommodation.

assessing your contribution to the cost of care (as long as the temporary stay does not exceed 52 weeks without good reason and subject to the conditions outlined in the Department of Health’s Charging for Residential Accommodation Guide).

An example might be if you need to leave your home whilst major repairs are carried out but want to return once these have been completed.

‘Intermediate’ residential care – this refers to situations where someone coming out of hospital is discharged into residential care. This type of placement enables a decision to be made about your future needs while ensuring you can leave hospital as soon as possible. You will not be charged for the first six weeks of intermediate residential care. For more information on intermediate care see page 8.

Permanent residential care – going into residential accommodation may be the best way of meeting your needs in the long term. This is chargeable and will take into account your money and assets when assessing your contribution to the cost of your care.

For more information on funding residential care, see page 46.

Temporary residential care – this can last up to 52 weeks, with the goal of returning you to living independently. This is a chargeable service though it won’t take your property into account when

For more information on residential care, please contact this Directory’s free and impartial advice line, in association with FirstStop Advice on 0800 31 02 011. For information on paying for care call 0800 31 02 011.

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

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You’re unique.

So are we.

We believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference.

Alderwood Nursing, Residential & Dementia Care Home 39 Essex Hall Road Colchester, CO1 1ZP

Honey Lane Specialist Dementia Care Home Honey Lane, Waltham Abbey, Essex, EN9 3BA

Ashbrook Court Nursing, Residential & Dementia Care Home Sewardstone Road London, E4 7RG

The Spinney Residential & Dementia Care Home 21 Forest View, Chingford London, E4 7AU

We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.

To find out more information about any of our homes throughout Essex or to arrange a visit please call 0208 879 6567 or email info@carebase.org.uk www.carebase.org.uk Y u’re unique. So are we.

Yo

Care home checklist

© 2013 Care Choices Ltd

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First impressions • • • • •

Were you met when you first arrived?

Do staff seem warm, friendly and polite?

Do the residents seem happy, active and sociable?

Does the home feel homely and welcoming?

Is the home fresh, clean and comfortably furnished?

Fees • How much are the fees?

• Do the fees cover all the services available?

• Under what circumstances will the fees alter ‒ e.g. annually or according to increasing needs?

• Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends?

• Does the home provide its own transport?

Accommodation • Are bedrooms single or shared? Is there a choice?

• Can you decorate and re-arrange your room to suit yourself?

• Can you bring your own furniture and TV? • Is there a call system for emergencies?

• Are there enough sockets in your room?

• Can you control the heating in your room?

• Can you lock your room and is there a secure place for valuables?

• Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the communal facilities?

• Are there both showers and baths?

• Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs?

• Are all areas accessible for wheelchair users?

• Does the home have extra wheelchairs and walking aids?

• Is there adequate provision for people with sight or hearing difficulties?

Life within the home • Are there any rules and restrictions (e.g. going out, time of return etc)?

• Can you choose when to get up and retire every day?

• How are residents involved in decisions about life in the home?

• Is there a telephone where you can make and take calls in private and comfort?

• Is alcohol served or permitted?

1 2 3

• Are there smoking and non-smoking areas?

• Are there arrangements for religious observance?

• Can you handle your own money?

If not, what arrangements are in place?

• Does a hairdresser/chiropodist visit?

• Are residents accompanied on visits to the GP or hospital?

Staff • Do the staff appear clean, cheerful and respectful?

• Do the staff talk to residents and how do they talk to them?

• Are the staff formally trained?

• Is there an adequate number of staff on day and night?

visitors • • • •

Are visitors welcome at all times?

Is there somewhere to see them in private?

May your visitors join you at meals?

Can your visitors stay overnight?

Catering • • • •

Do you have a choice about meals?

Is the food varied and interesting?

Can the home cater for your dietary needs?

Can you have snacks or drinks any time of the day or night?

• Can you eat in your room?

Activities • Can you continue to pursue your hobbies and interests?

• Are there organised activities and entertainment?

• Are outings and holidays arranged?

How much do they cost?

• Are escorts available if necessary?

• Is a library service available?

• Can you have your own flower bed or help in the garden?

• Can you stay in your own room if you want to?

Gardens • • • •

Are the grounds/gardens attractive?

Are all areas safe and accessible?

Is there somewhere to sit?

Are they quiet?

Contract terms • • • •

Can you retain your own room if away?

Can you have a short-stay or trial period?

Will you be given a statement of terms on admission?

Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

39

your right to choose a care home You have the right to choose a care home that you would like to live in and that meets your needs. If you are funding your own place you are free to visit and decide upon any care home, anywhere in the country.

If the local authority it funding your care place, you still have the right to choose a home to meet your assessed needs however, if the cost of the accommodation is higher than the local authority would usually expect to pay you may be expected

to find a third party top up to cover the difference in cost. More information on ‘top ups’ can be found on page 47 or by contacting this Directory’s financial advice line, in association with FirstStop Advice on 0800 31 02 011 or by visiting its website www.firststopadvice.org.uk.

For more information on your right to choice and control, see page 6.

6

out of county care homes Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If you are eligible for state funding, the local authority is still responsible for your care fees, even if you choose a care home in another region.

The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer

ST. ELIZABETH S C A R E

H O M E

W I T H

N U R S I N G

Caring for people with epilepsy, autism and other complex needs since 1903.

you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region. You must seek further advice before making your decision. If you’re paying for your care yourself, obviously you have freedom to choose wherever you move.

For further advice and information, call this Directory’s independent advice line: 0800 389 2077 provided by FirstStop Advice.

st

Elizabeth’s adult care

Set in safe and spacious grounds, St. Elizabeths offers residential care, respite services and day opportunities to adults18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and of site comprising of over 30 activities Tel: 01279 843451 • Four innovative Social Enterprises, providing vocational experience in horticulture, art E: enquiries@stelizabeths.org.uk and ceramics, making and selling jewellery, and producing our own apple juice.

St Elizabeth s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

www.stelizabeths.org.uk

your rights in a care home When you move into a care home, you are entitled to keep your full rights as a citizen. This means being given the opportunity to live as normal a life as possible given any disabilities or other conditions that may have contributed to your decision to move from your own home.

You have the right to: • have any complaint you make dealt with quickly, fairly and efficiently, • be treated with dignity, respect, care and sensitivity, • privacy and your own private space, • be as independent as you want to be, • decide for yourself what you want- or don’t want – to do,

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• go where you want as long as it is safe to do so, • be involved in all decisions about your care at all times, • expect the home to keep you fit and alert and help you maintain as much independence as possible, • keep in touch regularly with friends and family and expect the home to help facilitate this, • expect that the routines of the home, such as meal times, will suit your needs, • be offered the opportunity to be involved in activities taking place outside the home.

For more details on your rights in a care home, call this Directory’s independent advice line on 0800 38 92 077 provided by FirstStop Advice.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Specialist care needs Dementia care First steps If you, or someone you care for, have dementia the initial point of contact to access care services is either your GP (for health care) or the local authority. Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether treatment is possible.

Some forms of dementia are not permanent and can be caused by a range of emotional, physiological and physical ailments, which bring on

dementia-like symptoms. It is important that any diagnosis eliminates the possibility of a reversible dementia before a medical prognosis is made.

Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care.

People with dementia can be cared for in their own home or in specialist care homes depending on their specific needs.

Support in the community A range of community care services are available to help you stay in your own home. These are the same for those without dementia just with differing levels of support and include home care (discussed on page 11); meals in the home; sitting services (which provide a break for any carer); advice on equipment and adaptations; day care centres and respite care.

These services can be provided directly by registered providers if you do not require or are ineligible for local authority funding.

The local authority has a duty to assess each person on an individual basis in order to identify and meet any eligible needs. Depending on your needs you may need specialist care, and if you are eligible you will be supported with the appropriate

Your service, your way Family Mosaic is an award winning support provider able to offer a wide range of support when and where you need it. We can offer: 24 hour support or care for people with learning disabilities, support for older people in their homes, housing and benefit related support, respite or medical respite services, help after a hospital stay, support for children or young people with disabilities and help with caring for family or relatives in your home.

All our staff are highly trained, can administer medication, help with household tasks, get you to appointments, provide personal care, advise and support; we create a stable core team around our customers so familiar faces deliver a high quality service.

Your service, designed to your needs, delivered the way you want

Email: Phone:

yourservice.yourway@familymosaic.co.uk 07508 875437

Visit www.carechoices.co.uk for further assistance with your search for care

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Support in the community continued services. If you are not eligible you are free to choose and arrange any support you feel necessary to help you live the life you want to. You will be

required to pay for this yourself although you will be able to use any benefits you may receive. For more information on benefits see page 47-48.

Residential dementia care If the time comes when remaining at home is no longer viable, the benefits of residential care need considering. Questions to ask of any home registered for someone with dementia would include: • Who is the senior clinician who can act as a single point of contact for people to approach for information and advice?

• What training programmes do staff participate in?

• Does the home offer a person-centred approach to their care planning?

home is critical.

The use of medication is a highly emotive subject and any psychotropic medication must be very carefully prescribed. A fine balance exists between ‘acting in the best interests of the individual’ by prescribing medicine and the benefits of ‘normalisation’ where time and energy is spent maintaining familiar, comfortable surroundings which help reduce stress and possibly avoid the need for certain medication.

When looking for a specialist dementia care home use the checklist on the opposite page to help you compare what they offer.

• Is the home designed with the needs of its clients in mind, especially safety and accessibility?

• Is there plenty of natural light?

• Is moving around helped by easily-understood signage?

Life doesn t stop with dementia Living life ‒ activity for health and well-being

• How is technology employed to help alleviate falls and help orientation?

• One-to-one support at home and in the community

Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of

• Training for professionals and family carers

• Activity centres for carers and cared-for • Respite for the family carer • Information and advice on quality dementia care

T: 01245 363789 info@essexdementiacare.org.uk www.essexdementiacare.org.uk

Local support There are many organisations to support people with dementia and their families in Essex. There are support groups for people with dementia and their family carers, groups offering information and advice, even groups offering leisure activities in the home or in the community. Dementia web has details of many local support groups and

local Alzheimer’s Society branches. www.dementiawebessex.org.uk For more information on dementia, dementia care and choosing a dementia care home, call this Directory’s independent advice line on 0800 38 92 077 provided by FirstStop Advice.

The End of Life Care Strategy Although the subject of dying is often painful to contemplate and as a society we find it hard to discuss, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation

involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients.

Those being cared for will have the opportunity to discuss their personal needs and preferences Continued on page 44 >>

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Residential dementia care checklist Things to look for in care homes and care homes with nursing specialising in dementia.

Residents The best indication of a good home is that the residents appear happy and responsive.

• • • • •

Are residents involved in activities or chatting?

Are residents clean and comfortably dressed?

Do they seem alert and interested?

Do they talk to you as you walk round?

Are they encouraged to do as much for themselves as they can? Can you see any examples of this?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check whether: • The corridors and toilets are wide enough for a walking frame or wheelchair.

• There are suitably adapted toilets and baths.

• There are ramps or a lift.

• There is adequate signage and cues for different parts of the home such as dining room and bathroom.

Bedrooms You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

• The bedrooms are bright and pleasant.

• Residents can go to their rooms when they wish to be alone.

• Residents are able to keep pets in their room or in other areas of the home.

• Staff respect the right to privacy and knock on bedroom doors.

Toilets Getting to the toilet in time can sometimes be a problem as dementia progresses.

• Are there enough toilets within easy reach of the bedrooms and living areas?

• Are staff trained to spot the signs when someone needs to go to the toilet?

• Are staff cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

Living areas Look to see whether chairs are arranged in groups to encourage talking rather than placed in a circle round the outside of the room.

• Is there a TV or radio left on when no one is watching or listening?

• Is there more than one room where residents can sit or where they can be quiet or see visitors?

• Is there a garden where residents can walk safely?

Health You will want to know what happens if residents are unwell or need medication.

• Which doctor or doctors can residents see?

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© 2013 Care Choices Ltd

• Can a relative stay overnight if a resident is unwell?

• What happens if residents need help with taking medication?

• Are changes in medication discussed with the family carers?

visitors You will want to make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged.

• Are visitors welcomed at any time?

• Are visitors encouraged to take residents out or join them for a meal?

• Are children made to feel at home?

• Are relatives involved in care planning and the general life of the home?

Activities Residents should be stimulated without feeling stressed.

• Are there opportunities for residents to help staff with small tasks if they wish?

• Are the activities individualised and people’s likes/dislikes recorded in care plans?

• Are activities available each day?

• Are residents left to sit in front of the TV? • Are reminiscence activities available?

• Are residents able to compile memory boxes?

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

• Do they have any training and experience in dementia care?

• Do they make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing?

• Do they know about residents’ backgrounds, habits and interests?

• Will the person with dementia have a member of staff particularly responsible for their care?

• Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home.

• Does the manager have a friendly manner with staff and residents?

• Do they answer your questions openly and seem to understand your concerns?

• Do they have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

• Does each resident have a care plan and are their needs regularly reviewed?

• Is the family carer consulted about the care plan and about any proposed changes to it?

Visit www.carechoices.co.uk for further assistance with your search for care

43

The End of Life Care Strategy continued with professionals who will be supporting them.

These will be recorded in a care plan so that every supporting service will be aware of the client’s wishes.

All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of

clients and carers.

Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice.

Learning disability The Government has indicated that services for people with disabilities should promote the following key principles: • Respect people’s rights.

• Actively promote people’s independence.

• Ensure that people have and are able to make choices in all areas of their lives.

• Create opportunities for people to be included rather than separated from society.

In Essex, if you are assessed as needing support the local authority will help you access community support services. These can include help in the home, adaptations and equipment, holidays and even a care home place, if appropriate.

For people looking to move out of their family home, there are a number of options that could be explored before considering residential care. Some people may be able to have their own flat with support coming into their home. There is also the option of supported living, where someone can share a property with one or more other people with support provided for all. These can give great independence and choice. A good quality, care home can also help to promote independence and can be a step towards more independent living for some people who may initially require more support. There are other alternatives too such as

Adult Placement or Shared Ownership schemes that could be considered and these can be set up through a social care practitioner from the local authority’s Adult Learning Disability Teams.

If residential care is the best option for your care and support needs check a number of points.

• Is the provision in accordance with the current standards?

• Is care assessed on dependency and number of residents?

• Does the home have close links with the local authority’s Adult Social Care service?

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

44

Advice for older people

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Physical disability If you have a physical disability you may need support on a daily basis. There are many organisations to help people aged between 18 and 64 with a physical disability or sensory impairment to maintain their independence by living in their own homes and communities.

If you have a physical disability or a long term illness, there are a range of services, support and advice to help you live as independently as possible in your own home. This might include getting equipment to adapt your home, or receiving care in your own home.

See page 10 for information on keeping your independence as it may be able to help you maximise your independence.

If you are eligible for local authority funding you may receive a personal budget or direct payment to enable you to purchase your care and support according to your assessed needs. For more information on self-directed support, personal budgets and direct payments please see pages 50-51.

Mental health When someone is worried about their mental health they will usually visit their GP who may refer them to a specialist mental health service. In Essex this is provided by the North Essex Partnership NHS Foundation Trust (NEPFT) and the South Essex Partnership University NHS Foundation Trust (SEPT).

Essex County Council has partnership agreements with the Trusts to provide social care for adults of working age who have mental health needs to help them make the most out of their lives.

The Trusts also provide mental health services for older adults and for young people through separate agreements with the County Council.

Support is provided to help manage everyday living; organise activities, employment and training to build self-confidence; and give encouragement to become part of the local community and be more independent.

There is increased demand for home care for people with mental health problems arising from greater use of supported living instead of care home placements. This can be funded through an individual’s Personal Budget if they are assessed as eligible for social care support. For more information on supported living see page 44. For more information on personal budgets see page 51.

Visit www.carechoices.co.uk for further assistance with your search for care

45

What will I have to pay for my care?

Whether or not you have to pay towards your care will depend on your financial situation and your level of need. Essex County Council’s Adult Social Care department will undertake an assessment of both your needs and finances to understand what you may be required to pay and any assistance they may be able to give.

Do you have more than £23,250 in capital and savings?

• A child under 18 who is yours or is your responsibility, or • A lone parent who is your estranged or divorced partner.

Essex County Council’s Adult Social Care department also has discretion to ignore the value of your former home in other limited circumstances such as if a former carer of yours still lives there.

Seek independent advice if you feel this may apply.

The value of your home (or former home) is included in the assessment of your capital unless it is still occupied by: • Your spouse or partner or civil partner, or • A relative of yours who is 60 or over or incapacitated, or If you dont have more than £23,250 in capital and savings: Adult Social Care may contribute financially towards your care costs after they have carried out an assessment of your care needs.

How much?

To work out how much they may pay, you must ask Essex Social Services’ Adult Social Care for a care needs assessment. This will define your care needs and how they will be best met.

Adult Social Care will also assess your financial situation, which will determine how much you may have to pay and how much they may have to pay. Your choice of care provider will be limited to those that accept Adult Social Care’s funding level. More expensive care homes will expect

If you do have more than £23,250 in capital and savings: You will be responsible for paying for your own care. If you wish you can arrange with Adult Social Care for a social care assessment. This will define your care needs and how they will be best met and will help you when considering care providers and whether they are able to meet these needs.

This directory gives you full listings of all care providers in the Essex region and you are free to

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you to arrange a third party payment to ‘top-up’ the difference. You are not permitted to pay this yourself if your capital is below £23,250. For more information on third party top ups, see page 47.

If your capital is less than £14,250 and the provider you choose charges fees that are within Adult Social Care’s funding rate, your contribution will be assessed only on your income. Normally all your income would be taken towards the fees except £23.50 you are allowed to keep back as a personal expenses allowance. The income of your spouse or partner is ignored as is the value of any savings held in their name.

With capital between £14,250 and £23,250 you will also be expected to contribute £1 per week for every £250 you have above £14,250.

choose any one you wish that you feel will meet your care and support needs.

If, apart from your property, your savings are less than £23,250 and you have been assessed as needing a care home, Adult Social Care can help with the fees for the first twelve weeks. After this time, any money from Adult Social Care will be regarded as a loan and will need to be repaid once your house is sold. This is covered in greater detail on page 48.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

WHATEvER yoUR CIRCUMSTANCES

Consider claiming benefits

Remember:

• Income-related Employment and Support Allowance (for those under State Pension age – this used to be age 60 for women and 65 for men but from April 2010 changes were introduced to include a gradual rise in women’s State Pension age over a number of years, to equal the State Pension age to 65 for both men and women).

• If your spouse or partner still lives at home, any income and savings in their name only will not be included in the financial assessment.

• If you have a private pension and your partner still lives at home, only half the pension will be taken into account in the financial assessment if you pay the other half to your partner.

• Your assessment will be made up of two parts, a care element and a financial element. The care assessment is essential if you want Adult Social Care to assist with the first twelve weeks funding or if there is a chance that your capital might deplete to the level where you would qualify for their funding.

• Pension Guarantee Credit and severe disability addition (for those over women’s State Pension age – previously 60 for both men and women).

• Pension Savings Credit (for those aged 65 or over).

• Attendance Allowance, worth £51.85 or £77.45 per week depending on your care needs.

• A care home with nursing will generally be more expensive than a care home offering personal care only.

• Disability Living Allowance, depending on care and mobility needs. Care needs paid at three rates; £20.55, £51.85 and £77.45 and mobility needs paid at two rates: £20.55 and £54.05.

Please note: Attendance Allowance and the care component of Disability Living Allowance are only payable when you are assessed to pay the full cost

of your care or when you have a deferred payment agreement. Neither benefit is means-tested or taxable.

Third party payments (top-up) If your care is funded by Essex County Council and you choose a care home that costs more than the rate Adult Social Care usually pays for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party top-up’.

The third party top-up fee will always be the difference between the care home fees and the Council’s contract rate – Adult Social Care will be able to tell you what this is for your area. If the topup is not paid regularly, you may be asked to move to accommodation provided at the contract rate.

Except in limited circumstances, the law states that you or your spouse are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising the arrangement.

Third party payments are only appropriate if the person providing the ‘top-up’ is confident of their on-going ability to pay. It is important that whoever agrees to do this for you is made aware that the amount could increase in the future and they must

be confident any increases will be met. Should payments stop for any reason, you should seek help and advice from Adult Social Care immediately.

The person that agrees to pay the third party payment will enter into a contract with Essex County Council. This contract will be between them and the council not you and the council.

As the financing of care is a complex area, you are advised to seek professional advice about paying for care. Contact this Directory’s free advice line, in association with FirstStop Advice on 0800 31 02 011 or by visiting its website www.firststopadvice.org.uk.

Assuming you will be moving into care, you may be entitled to some of the following financial assistance and support even if you are regarded as self-funding.

Visit www.carechoices.co.uk for further assistance with your search for care

47

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet

your care home fees, Adult Social Care will help with the cost during the first twelve weeks of permanent care provided they agree that care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, any financial help from Adult Social Care will be charged against the value of your home and recovered once your house has been sold. However, local authorities have discretion as to whether to enter into an agreement in individual cases and they may limit how much they will pay. If you enter into a deferred payment agreement it may affect your entitlement to means-tested benefits, e.g.

Pension Credit, if your property is not seen to be on

the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Council Tax Exemption If your property is left empty when you move into a care home you should receive full exemption from

Council Tax until such time as it is sold.

Attendance Allowance and Disability Living Allowance Attendance Allowance is paid by the Department for Work and Pensions, for those people aged 65 or over, who have personal care or supervision needs, or who have a terminal illness. It is paid at two rates: the lower rate of £51.85 per week paid for those needing care or supervision by day or night, and a higher rate of £77.45 per week for those with care or supervision needs both during the day and night.

Disability Living Allowance is paid by the Department for Work and Pensions, for people under the age of 65 who have personal care or supervision needs, have a terminal illness, or have difficulty walking. It is made up of a care component (paid at three different rates with a top rate of £77.45 per week) and a mobility component (paid at two different rates with a top rate of £54.05 per week).

Pension Credit If you receive Pension Credit and qualify for Attendance Allowance you will also be entitled to the Severe Disability Addition currently £58.20 per week. Your property, if on the market, is disregarded capital for Pension Credit purposes.

Please note: If you are not paying the full cost of your care home fees you cannot receive payment of Attendance Allowance or the care component of Disability Living Allowance. However if you still

own your former home, and the local authority is helping you with your care home fees under a deferred payment agreement, you may still be entitled to payment of these benefits. This is because the money paid by the local authority will eventually be repaid from the proceeds of sale once the property is sold These rates are relevant from April 2012 - April 2013. Both of these benefits are non-taxable and nonmeans tested, which usually means that your income and capital will not affect your eligibility for claiming.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-meanstested NHS Nursing Care Contribution (currently

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£108.70 per week for the standard rate and £149.60 per week for the higher rate) towards the cost of your nursing care. This is paid by the NHS directly to the home.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

NHS Continuing Care Funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home like having a bath or dressing.

If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. Whether you might be eligible for NHS Continuing Care funding will be considered when you have your care needs assessment.

Section 117 Aftercare If you have a mental health condition and you have been admitted to hospital under Section 3 of the Mental Health Act 1983 for assessment and treatment your care home fees could be fully funded under Section 117 aftercare. This is often provided by or jointly with the local authority.

Understanding your rights before moving into

care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. Contact this Directory’s free advice line, in association with FirstStop Advice on 0800 31 02 011 or by visiting its website www.firststopadvice.org.uk.

Am I entitled to any other benefits?

Winter Fuel Payment is a non means-tested annual amount paid if you are aged 60 years or over. The amount paid will depend on your circumstances being either £100 or £200 with an addition of either £50 or £100 if you were aged 80 years or over.

If you live in a care home and are not in receipt of

Pension Credit you should get £100 aged 60 to 79 and £150 if you are aged 80 years or over.

For information on Attendance Allowance and Disability Living Allowance, please see pages 47-48.

For information on Carer’s Allowance, please see page 7.

What funding options are available to me if I pay for my own care?

If you do not qualify for council funding, or if for any reason you choose not to be financially supported by the council, you can arrange and pay for your own care. The cost will depend on how much care you need, the type of care provision you are receiving

(home care or care home) and where you live. If you are meeting the cost from your savings, you are advised to get specialist financial advice to help you to use your money to its best effect and avoid running out of money for other essential living costs.

Visit www.carechoices.co.uk for further assistance with your search for care

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Equity release Funding options for home care can include Equity Release Schemes if you own your own home. There are two different types of scheme: • a lifetime mortgage which is based on raising a loan against the value of your home, and this is eventually repaid when you move out or die; • a home reversion plan, under which all or part of your property is sold to a home reversion company.

Most reputable equity release schemes carry a guarantee that any accruing loan will never exceed the property’s value and you would be allowed to continue living in your home. Depending on your circumstances, it might be better to take a regular income or ‘draw down’ facility rather than a large lump sum on which you will pay interest from the outset. Alternatively, a single lump sum might be released to buy a care fee payment plan which could provide regular income to pay for home care.

Immediate Need Care Fee Payment Plans In exchange for a lump sum, these plans are designed specifically to provide a guaranteed regular income for those people who need care.

It is essential to seek independent advice when considering equity release or immediate need care fee payment plans from a qualified adviser who will talk to you about your circumstances and assess whether these financial products are the right option for you and if so, provide you with comprehensive advice that meets your needs and circumstances. If these aren’t right for you the adviser should be able to help you consider what your other options might be.

It is important to seek advice before committing yourself to any financial products. Contact this Directory’s free advice line, in association with

FirstStop Advice on 0800 31 02 011 or by visiting its website www.firststopadvice.org.uk.

Personalisation Personalisation gives care seekers who are funded by the local authority more control of the services they receive and how money assessed to meet their

care needs is spent. Personalisation is administered via self-directed support and money can be provided in a personal budget.

Self-directed support Self-directed support is designed to help people take control of their own social care budgets, manage their own support and choose the services that suit them best using the money from different areas more flexibly. The person is at the centre of the planning process as they are best placed to understand their own needs.

Self-directed support is a relatively new way to provide adult social care. As the name suggests, self-directed support allows those eligible for social care funding from the local authority to design and tailor their own support package to meet unique and special requirements.

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Whereas previously you may have been limited to traditional options such as visits to a day care centre, or home help, self-directed support offers many more options. Perhaps you would like to keep your independence by funding transport to the shops every week, or to visit a relative who you may have lost touch with otherwise? Or maybe you would have a better quality of life if you could attend a local college course to learn a new skill, or even have some help in getting out and about to keep active. Self-directed support provides you with a personal budget that can be used to access this wide array of services.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Personal budgets If you wish to take self-directed support you can receive help with filling out an assessment form, completing a financial assessment, writing a support plan, finding the services or activities which are fitting and, if needed, help with the management of a personal budget.

There are three options for managing a budget: • Personal Budget Direct – This option allows you to manage the budget and choose where, when and how to purchase goods and services. You will need to shop around and make comparisons between the different goods and services available. You could ask a third party to look after the budget for you. This could be a family member or friend, an independent broker or an advocacy and support organisation.

• Personal Budget Managed - Essex County Council looks after the budget for you and provides goods or services that you would like. You will only be able to choose from care services such as care and support at home, respite care, meals services or day services.

• Personal Budget Administered – If you are unable to manage the budget due to incapacity, a third party could undertake this role and responsibility. There are a range of options, such as an independent service broker or independent service provider. It is also possible to have the money managed using a trust or an individual service fund. Whatever method is right for you, the money will still be used to obtain the goods and services set out in the support plan.

Taking the Right to Control Essex is currently running an initiative called the ‘Right to Control’, which is designed to give disabled people more choice and control over the support they receive from six different sources. It’s a legal right which means that eligible individuals will be able to combine their support and decide how best to spend the funding they receive to meet their needs.

The six funding streams which are included are: • Access to Work • Adult Social Care • Disabled Facilities Grant • Independent Living Fund (ILF)

• Supporting People • Work Choice These streams are now working closely together to join up support and share information to give customers more choice and control over their support. If you are eligible for the ‘Right to Control’, you will be told about this when you are assessed or reviewed by any of the participating public bodies (those administering the six funding streams).

Right to Control only applies in the Essex County Council area, and does not apply to residents of Southend-on-Sea and Thurrock unitary authorities.

Personal assistants A personal assistant (PA) is someone who is employed to assist an individual with their care and support needs. If you are funded by Essex County Council, choose to receive a cash payment and employ your own personal assistant, you will have the responsibility of being an employer.

Essex County Council will refer you to ILA Ltd for independent advice, support and information about all aspects of employing staff. See page 53

for more information.

You cannot use a cash payment to employ a partner or anyone living in the same household, except in special circumstances. This will need to be agreed by Essex County Council. If you are planning to employ a personal assistant, on-going support may be required to manage the cash payment, or the support of a payroll service; ecdp pass can provide this help. See page 53 for more information.

What happens if I want to purchase PA support from a care agency?

If you intend to purchase support directly from a care agency, Essex County Council staff will be able to provide guidance of where to purchase the support from. When purchasing support from an

agency, you should make sure that the agency is registered with the Care Quality Commission. For more information on CQC see page 55.

Visit www.carechoices.co.uk for further assistance with your search for care

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Our vision is to enhance the everyday lives of disabled people in Essex and beyond

› Make sure you stay in control Why we are different:

Our services:

At ecdp we recognise that moving home to get support and care is not always the best choice.

We can help you pay agencies or employ your own Care Worker so you can stay in control. We employ people with direct personal experience of managing their own support.

› Managed Accounts – we hold money you designate for care safely › Advice and information – we can give you advice on local services, employment and recruiting › Payroll – we process payroll ensuring all taxes for you and your employee are paid › Support planning – we can help you plan your support cost effectively › Disclosure checks – we run checks to see if potential employees have a police record

› Call for some initial free advice: 01245 392 300 › or email: info@ecdp.org.uk › visit: www.ecdp.org.uk

Helpful contacts for managing your personal budget ecdp solutions ecdp solutions’ aim is to enhance the lives of people by providing an independent support planning service to anyone in receipt of a personal budget. ecdp solutions will guide people through the development and completion of their support plan by ensuring that the right level of support is provided to enable people to live the lives they want with the support needs that meet their lifestyles. If you are funding your own care ecdp solutions offers telephone support to assist with the creation of a support plan. ecdp pass For people who decide to self-manage their personal budget, and wish to employ a personal assistant, ecdp pass provides a personalised payroll service.

You can contact ecdp by: Telephone: 01245 392300 Email: info@ecdp.org.uk Fax: 01245 392329 Textphone: 01245 392302 www.ecdp.org.uk

ILA Ltd ILA provides a range of services that supports people to employ a PA. At every step along the way from advertising through to the recruitment process, ILA will support people to whatever extent they require. In addition they offer employer and personal assistant training modules, and manage an ongoing personal assistant register that holds details of people actively seeking employment as a PA. ILA also offers advocacy services for anyone requiring support with debt, discrimination, housing, complaints, safeguarding, welfare rights, Court of Protection and Deputyship as well as selfadvocacy groups.

You can contact ILA by: Telephone: 01245 380888 Fax: 01245 380803 Textphone: 01245 382093 Email: enquiries@ilaessex.co.uk www.ilaessex.com For more information on local and useful national contacts please see page

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Essential information Looking for care or support advice?

Finding appropriate care for an adult or older person can be difficult and daunting. This publication has been designed to help you to identify relevant care providers in your preferred region and to give you a starting point in your search.

At Care Choices (the publishers), we recognise that there is a need for further information covering for example, available facilities, quality assurance and staff training. In addition, it is imperative that your personal needs, preferences, interests, likes and dislikes are all taken into account when choosing care.

The checklist on page 39 lists important questions to ask when visiting a care home. It would, of course, be more convenient to have questions answered in advance.

If you are looking for specific care options a personalised report can be generated for you

providing details of all care homes or housing with care schemes that meet you criteria with supplementary information about choosing and funding.

One call to our free helpline 0800 38 92 077, provided by FirstStop Advice, will enable us to advise and guide you on your care journey as well as build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

We provide detailed information including the facilities, price of a room per week, staff ratios and staff training. You will receive a comprehensive list of all relevant providers and we arrange for them to send their brochure directly to your address.

This service is completely free so let us take some of the strain and help you to find the perfect care provider for you.

Visit www.carechoices.co.uk for further assistance with your search for care

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A great place to live.

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The Old Deanery - we offer exceptional 24 hour residential care for adults with a wide range of care services sensitively tailored to your specific needs.

St Mary’s Court - We offer dedicated general/palliative/dementia nursing, residential dementia and young onset dementia with an emphasis on activities and quality of life. For permanent, transitional and respite holidays.

Please feel free visit us today.

Call 01376 328 600 to make an appointment, please visit our informative website for more information

ThE Old dEanEry CarE VillagE • dEanEry hill • BOCking • BrainTrEE • EssEx • CM7 5sr

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www.olddeanery.com

Comments, compliments, concerns and complaints All organisations need to know how they are performing. They welcome your feedback on their service whether they are general comments, compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.

If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or care worker or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be difficult for you. Providers are required under essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made.

If you fund your own social care you have access to an independent complaints review service provided by the Local Government Ombudsman

(LGO) if you are dissatisfied with the response you get from the care provider.

If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see below for contact details.

If Adult Social Care has arranged and funded your care, you can contact either your social worker or the adult social care complaints team. There is a single complaints procedure for Adult Social Care Services and the NHS and the main principles are: • To take a more flexible approach towards handling individual complaints, which means involving the customer in determining the most appropriate outcomes to resolve their complaint.

• To ensure the proportionate handling of the complaint in relation to the issues raised; the primary purpose will be to resolve complaints about Adult Social Care in a speedy and efficient manner, that is accessible, fair, flexible and without blame.

• To make sure that people’s experience help improve services.

Write to: Customer Liaison Service Adults Health and Community Wellbeing Essex County Council, PO Box 297, County Hall Chelmsford CM1 1LX 01245 434109 complaintsofficer.socialcare@essex.gov.uk www.essex.gov.uk

Inspection and registration of care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. CQC holds and publishes up to date information about the compliance of adult social care providers with essential standards of safety and quality.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience.

Since 1st October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate Gallowgate, Newcastle upon Tyne NE1 4PA

Visit www.carechoices.co.uk for further assistance with your search for care

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Healthwatch England Healthwatch England is a new national voice for people who use health and social care services. It is the new, independent consumer champion for health and social care in England and its job is to argue for the consumer interest of all those who use health and social care services.

Local Healthwatch organisations will be set up from April 2013 and have the power to enter and

view services, influence how services are set up, produce reports to influence the way services are designed and delivered, provide information, advice and support about local services and pass on information and recommendations to Healthwatch England and the Care Quality Commission.

To find out more about Healthwatch and to find your local Healthwatch visit www.healthwatch.co.uk.

Worried about abuse?

‘Abuse is a violation of an individual’s human and civil rights by any other person or persons. It may involve a single or repeated act or omission, occurring within a personal or closed relationship where there is an expectation of trust, which causes harm to a vulnerable adult.’ (‘No Secrets’ – Department of Health 2000.)

The purpose of the safeguarding system in Essex is to prevent abuse before it happens, to stop abuse as soon as it is known about, to prevent further abuse for victims and to help vulnerable people.

If you want advice about safeguarding, are worried about or want to report the abuse of an adult call: AskSAL (The Safeguarding Adult Line) Tel: 08452 66 66 63.

The AskSAL helpline was set up to give advice to people of Essex who are concerned about themselves or somebody they know. It is a partnership project between the Southend, Essex and Thurrock Safeguarding Adults Boards and Essex County Council.

Independent Safeguarding Authority The Independent Safeguarding Authority (ISA) has been created to help prevent unsuitable people from working with children and vulnerable adults by enforcing the new Vetting and Barring Scheme (VBS).

Although the Vetting and Barring Scheme is currently halted whilst the Government undertakes a review, new safeguarding regulations introduced in October 2009 continue to apply. These include: • A person who is barred from working with children or vulnerable adults will be breaking the law if they work or volunteer, or try to work or volunteer with those groups.

• An organisation which knowingly employs someone who is barred to work with those groups will also be breaking the law.

If an organisation works with children or vulnerable adults, or someone personally employs a person to work with children or vulnerable adults, and a member of staff or a volunteer is dismissed

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because they have harmed a child or vulnerable adult, or would have been dismissed if they had not left, the Independent Safeguarding Authority must be informed.

Anyone working with children or vulnerable adults is required to have a criminal record check by the Criminal Records Bureau (CRB). There are two types of CRB check a standard check and an enhanced check.

In October 2009, the right to ask for an enhanced CRB disclosure was extended to all those who employ or use volunteers in types of activity called ‘Regulated Activity’. This right remains and employers should continue to carry out appropriate pre-recruitment checks, including CRB checks where appropriate or required by law.

In December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) will merge into the Disclosure and Barring Service (DBS). This new organisation will provide a joined up, seamless service to combine the criminal records and barring functions. Further changes

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Independent Safeguarding Authority continued will come into force during 2013 and 2014. At time of going to print there are no website or contact details for the DBS. Until the DBS begins operating, the Independent Safeguarding Authority will continue to carry out its work as an independent decision-making body as

well as continuing to maintain the barred lists. They will also continue to accept referrals, full guidance on which is available at: www.isa-gov.org.uk.

For further information, please contact the Vetting and Barring Scheme contact centre on 0300 123 1111.

Can an advocate help me?

Advocates and advocacy schemes help people say what they want, secure their rights, represent their interests and obtain the services they need. If you

need help to express what you want from your social care services, you can get an advocate to support you.

Would I need to use a solicitor when looking for care?

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding.

You may instead wish to make a living will,

properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

If you need long term care, whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits. A solicitor may be able to advise you.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs.

It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offers an advice service and will be able to recommend solicitors in your area.

For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Searching for care ONLINE? If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area.

Start your search today: www.carechoices.co.uk Visit www.carechoices.co.uk for further assistance with your search for care

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Useful contacts Local useful contacts Southend-on-Sea SS2 6ER Tel: 01702 215008 Web: www.southend.gov.uk

Essex County Council Adult Social Care County Hall, Market Road, Chelmsford CM1 1QH Tel: 0845 603 7630 Web: www.essex.gov.uk Southend-on-Sea Adult Social Services Borough Council Civic Centre, Victoria Avenue,

Thurrock Council Adult Social Care Civic Offices, New Road, Grays RM17 6SL Tel: 01375 652868 Web: www.thurrock.gov.uk

General advice Age UK Essex Celebrates, supports and champions older people without prejudice or discrimination. Offers advocacy, befriending, advice and support.

112 Springfield Road, Chelmsford CM2 6LF Tel: 01245 346106 / 264499 Web: www.ageukessex.co.uk

Putting Essex People First Information Gateway Providing information about many services and support available in Essex, including an ‘Easy Guide to Services’.

Web: www.essex.gov.uk/portal

Essex Portal News, information and events throughout the county.

Web: www.essexportal.co.uk

Advocacy Advocacy (Essex) Services Puts you in touch with advocacy services in the county.

Tel: 01245 382 838 Web: www.advocacyessex.co.uk

Independent Living Advocacy Offers advocacy throughout Essex excluding Southend on Sea and Thurrock.

Tel: 01245 380888 Web: www.ilaessex.com

Dementia Alzheimer’s Society Works to improve the quality of life of people affected by dementia.

Mid Essex Branch, Unit 3, Lockside Marina Hill Road South, Chelmsford CM2 6HF Tel: 01245 260911 Email: midessex@alzheimers.org.uk

Essex Dementia Care Provides one-to-one care, companionship and support for people with dementia, to promote good health and an active life.

Tel: 01245 363789 Web: www.essexdementiacare.org.uk

Disability To enable people with any disability to control their own lives and enjoy to the full the opportunities which society, the economy and the environment offer.

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Centre For Disability Studies 34 Rocheway, Rochford SS4 1DQ Tel: 0844 412 1771 Web: www.disabilityessex.org

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Carers Carers UK Local branches of this national organisation for carers.

Carers UK Brentwood Tel: 01277 239176 Carers UK Thurrock Tel: 01375 851626 Carers UK Uttlesford Tel: 01371 875810

Crossroads Care Essex Provider of support for carers and the people they care for.

Tel: 01268 881130 Web: www.crossroadsessex.org.uk Essex Carers’ Support Offers advice and support to carers in Essex.

Tel: 01255 474410 Web: www.essexcarerssupport.org.uk

Care Associations Essex Independent Care Association (EICA) Represent the interests of independent social care providers locally, regionally and nationally.

251-255 Church Road, Benfleet, Essex SS7 4QP Tel: 01702 547144 and 01268 565551 Email: office@eica.org.uk Web: www.eica.org.uk

South Essex Care and Health Association (SECHA) & Essex Bed Register 18 Hullbridge Road, Rayleigh, Essex SS6 9NZ Tel: 01268 784501 Web: www.secha.org.uk

Age UK’s Free Services – Countywide Information and Advice Service for older people, their friends, family, professionals and carers. Advisers have a wealth of experience and knowledge and will provide you with up-to-date, timely information and advice to allow you to make informed decisions about how you want to live your life. If they can’t help you, they’ll point you in the direction of someone who can.

They also offer a range of free factsheets and information guides on issues affecting older people including: Welfare Benefits, Care Homes, Housing Options, Social Care and Local Services and Support.

Tel: 01245 346106

Charged For Services - Countywide Home Help – a housework and shopping service for people in later life who cannot do these tasks for themselves.

Tel: 01245 346106 Toenail Cutting – trained staff operate trimming sessions at venues around the county by appointment only.

Tel: 01245 423333 A home visiting service is now available in the Chelmsford area.

Tel: 01245 423339 (answerphone)

Advocacy – supporting social inclusion, equality and social justice for older people in hospital and in the community.

Tel: 01245 216607

Social Links – including: Annual Variety Show, Cribbage Tournament, Prose and Poetry Competition and support for clubs and groups for older people.

Home Befriending – offering support to lonely older people through weekly home visiting or telephone call for a friendly chat.

Tel: 01245 346106

Age UK Essex 112 Springfield Road, Chelmsford, CM2 6LF Tel: 01245 346106 Fax: 01245 346107 E-mail: information@ageukessex.org.uk www.ageukessex.org.uk

Active Lives – a weekly time-limited arrangement with a dedicated volunteer to provide company to local activities to help regain confidence and independence.

Tel: 01245 346106

Visit www.carechoices.co.uk for further assistance with your search for care

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National useful contacts A2B project The first fully integrated community transport information system which supplements the public transport network by offering services tailored to the needs of people who may have difficulty in using ordinary buses and trains. Minibuses, social car schemes and group hire minibuses.

Web: www.A2binfo.net Age UK The name for the now combined Age Concern and Help the Aged.

National advice line: Tel: 0800 169 6565 Web: www.ageuk.org.uk Association of Charity officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need.

Tel: 0170 765 1777 Web: www.aco.uk.net Carers Direct Free, confidential information and advice for carers.

Tel: 0808 802 0202 Email: carersdirect@nhschoices.nhs.uk.

Web: www.nhs.uk/carersdirect Carers Trust The largest provider of comprehensive carers’ support services in the UK. Unit 14, Bourne Court Southend Road Woodford Green Essex IG8 8HD Tel: 0844 800 4361 Email: info@carers.org Web: www.carers.org Carers UK The voice of carers and the only carer-led organisation working for all carers.

Tel: 0808 808 7777 Web: www.carersuk.org Elderly Accommodation Counsel Aims to help older people make informed choices about meeting their housing and care needs.

Tel: 0207 820 1343 Web: www.housingcare.org

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FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people.

Care Advice Line: 0800 389 2077 Finance Advice Line: 0800 310 2011 Web: www.firststopadvice.org.uk Friends of the Elderly A charity supporting older people with a range of practical needs.

Tel: 0207 730 8263 Web: www.fote.org.uk Gov.uk The new place to find government services and information – replaces Directgov.

Web: www.gov.uk IndependentAge A national charity that champions independence for older people. Aims to help older people on low incomes to live with dignity and independence.

Tel: 0207 605 4200 Web: www.independentage.org.uk Mencap The voice of learning disability with more than 500 affiliated groups.

Tel: 0207 454 0454 Web: www.mencap.org.uk National Association for Providers of Activities for older People (NAPA) Promotes the importance of activities for older people.

Tel: 0207 078 9375 Web: www.napa-activities.co.uk

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

NHS Choices NHS Choices is the online ’front door’ to the NHS and is the country’s biggest health website and gives information about your health choices.

Web: www.nhs.uk

and their families in finding trusted accredited financial advisers who, understand financial needs in later life.

Tel: 0845 303 2909 Web: www.societyoflaterlifeadvisers.co.uk

NHS Direct For health advice and reassurance by telephone, 24 hours a day, 365 days a year.

Tel: 0845 46 47

United Kingdom Home Care Association Ltd (UKHCA) The professional Association of home care providers from the independent, voluntary, not-for-profit and statutory sectors.

Helpline: 0208 661 8188 Web: www.ukhca.co.uk

Society of Later Life Advisers (SoLLA) A not-for-profit, organisation that assists consumers

Regions covered by this Directory Layer M arney T ower Saffron Walden

Halstead Bishop s Stortford

rossing Dartford C

Harwich Colchester

Great Dunmow

Braintree

Frinton-on-Sea Brightlingsea

Harlow

Chipping Ongar

Chelmsford

West Mersea

Maldon

Epping

Clacton-on-Sea West Mersea

Southminster Burnham-on-Crouch

Brentwood Rayleigh Basildon Canvey Island

Grays

Southend-on-Sea

Audley End Ho use

Key to care home listings Basildon

62

Castle Point

70

Epping Forest

78

Rochford

82

Braintree

63

Chelmsford

71

Harlow

80

Tendring

83

Brentwood

68

Colchester

72

Maldon

81

Uttlesford

91

Visit www.carechoices.co.uk for further assistance with your search for care

61

Basildon care homes ACorn HoUSE 28 Somerset Road, Laindon SS15 6PE Tel: 01268 455104 Anvil HoUSE 199 Perry Street, Billericay CM12 0NX Tel: 01277 633950

LDA YA

gorDon roAD, 17 Basildon SS14 1PN Tel: 01268 282777

LDA YA

grAngE, THE 69 Southend Road, Wickford SS11 8DX Tel: 01268 766466 Advert outside Back Cover OP D PD SI

ASHviEw River View High Road, Vange, Basildon SS16 4TR PD LDA Tel: 01268 583043 BEECH HoUSE Brownlow Bend, Basildon SS14 1QD Tel: 01268 286863

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BUngAlow, THE 306 Southend Road, Shotgate, Wickford SS11 8QW PD LDA SI YA Tel: 01268 570702 CAmEron HoUSE Plumleys, Pitsea, Basildon SS13 1NQ Tel: 01268 556060 CEDAr HoUSE London Road, Pitsea, Basildon SS13 2BY Tel: 01268 455104 CEnTrAl AvEnUE, 2 Billericay CM12 0QZ Tel: 01702 462246

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LDA YA

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LDA

grovElAnDS loDgE 21 Grovelands Road, Wickford SS12 9DG Tel: 01268 459941

MH YA

HEronDAlE, 2 Basildon SS14 1RR Tel: 01268 523399

MH

HEywooD loDgE 43 Western Road, Billericay CM12 9DX Tel: 01277 659343

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HollymEDE CoTTAgE 61-63 Church End Lane, Runwell, Wickford SS11 7DP Tel: 01268 450908

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lAUrElS lTD, THE 130-134 Church End Lane, Runwell, Wickford SS11 7DP Tel: 01268 764105

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lAwrEnCE roAD, 1 Bowers Gifford, Basildon SS13 2NB Tel: 01702 462246

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lonDon roAD, 86 Wickford SS12 0AR Tel: 01702 462246

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EvElyn mAy HoUSE Florence Way, Langdon Hills, Basildon SS16 6AJ Tel: 01268 418683 Advert outside Back Cover OP D PD SI

longCroFT rESiDEnTiAl CArE HomE 34 Swan Lane, Wickford SS11 7DD Tel: 01268 572066

MH YA AD

FAirviEw roAD, 19 Vange, Basildon SS14 1PW Tel: 01268 527840

longwooD plACE 110 High Road, Langdon Hill SS16 6HY Tel: 01268 411414

CHAplin loDgE Nevendon Road, Wickford SS12 0QH Tel: 01268 733699 ClAyBUrn loDgE SECHA 15 Clayburn Circle, Basildon SS14 1PZ Tel: 01268 533203

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MH

LDA MH

glEnroyD HoUSE 26 High Road North, Laindon, Basildon SS15 4DP LDA Tel: 01707 652053

lUnCiES roAD, 97 Walsington, Basildon SS14 1SD Tel: 01268 555488

D PD LDA SI

LDA YA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SECHA - South Essex Care and Health Association - For more information see page 5

62

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Basildon care homes continued mUnDy HoUSE Church Road, Basildon SS14 2EY Tel: 01268 520607

OP D YA

SilvAnnA CoUrT 84 Runwell Road, Wickford SS11 7HR Tel: 01268 767384 Advert outside Back Cover OP D PD SI

oAkES, THE 55 Railway Approach, Laindon, Basildon SS15 6JX LDA YA Tel: 01268 455104

THirD AvEnUE, 7/9 Wickford SS11 8RF Tel: 01702 462246

oAklAnD (ESSEx) Forest Glade, Dunton Hills, Laindon SS16 6SX Tel: 01268 491491

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viSTA roAD, 16 Wickford SS11 8EJ Tel: 01702 462246

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wEST THorpE, 35 Basildon SS14 1LX Tel: 01702 442246

OP MH SI YA

piCkwiCk CloSE, 30-31 Laindon, Basildon SS15 5SW Tel: 01702 462246

OP PD LDA YA

qUEEnS pArk CoUrT CArE HomE Goldington Crescent, Billericay CM12 0XR OP D PD SI Tel: 01277 630060

wESTACrES 65-67 Somerset Road, Basildon SS15 6PP PD LDA MH Tel: 01268 540734

rECTory loDgE 87 Rectory Road, Pitsea SS13 2AF Tel: 01268 583634

MH

wooDBUry CoUrT Tavistock Road, Laindon SS15 5QQ Tel: 01268 564230 Advert outside Back Cover OP D PD SI

AniSHA grAngE Outwood Common Road, Billericay CM11 2LE OP D PD SI Tel: 01277 658529

giFForD HoUSE CArE HomE London Road, Bowers Gifford, Basildon SS13 2EY Tel: 01268 554330 Advert inside Front Cover OP D PD

FrEmnEllS, 71, THE Basildon SS14 2QZ Tel: 01268 526692

moUnTnESSing roAD, 230A Billericay CM12 0EH Tel: 01702 462246

Basildon care homes with nursing

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gHyll grovE rESiDEnTiAl AnD nUrSing HomE Ghyll Grove, Basildon SS14 2LA OP D Tel: 01268 273173

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primECArE 62 Downs Grove, Vange, Basildon SS16 4QL Tel: 01268 553222

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Braintree care homes ACorn loDgE CArE HomE Bovington Road, Beazley End, Braintree CM7 5JH OP D LDA Tel: 01371 850402

BlACkTHornS 21-29 Dooley Road, Halstead CO9 1JW Tel: 01787 472170 Advert outside Back Cover OP D PD SI

BETHAny HoUSE 32 Bethany Drive, Halstead CO9 1EF Tel:

BlAmSTErS FArm Mount Hill, Colchester CO9 1LR Tel: 01787 479491

LDA YA

LDA

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

63

Braintree care homes continued BoArS TyE FArm rESiDEnTiAl HomE Boars Tye Road, Silver End, Witham CM8 3QA Tel: 01376 584515 BrADBUry HoUSE New Street, Braintree CM7 1ES Tel: 01376 348181 Advert page 65

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BrEwEry HoUSE 28 Brewery House, Halstead CO9 1EF Tel: 01787 472046

LDA

CEDArS rESiDEnTiAl CArE HomE Sudbury Road, Halstead CO9 2BB Tel: 01787 472418 Advert page 65

OP D

CHAlknEy HoUSE 47 Colchester Road, White Colne, Colchester CO6 2PW OP D Tel: 01787 222377 CHUrCHFiElDS Avenue Road, Witham CM8 2DT Tel: 01376 521553

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ColnE HoUSE Station Road, Earls Colne, Colchester CO6 2LT OP D MH YA Tel: 01787 222227 ColnE plACE rESiDEnTiAl CArE HomE 97 High Street, Earls Colne, Colchester CO6 2RB Tel: 01787 222314

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ConiFErS Harriet’s Farm Bungalow, Church Street, Bocking, Braintree CM7 5LH D PD LDA MH SI YA Tel: 01376 550779 DrUmmonDS The Street, Feering, Colchester CO5 9AG OP PD LDA SI YA Tel: 01376 570711

FolEy HoUSE 115 High Garrett, Braintree CM7 5NU Tel: 01376 326652

SI

ForEST HomE 58 Swan Street, Sible Hedingham, Halstead CO9 3HT OP Tel: 01787 460361 Advert page 65 FrAnCiSCAn ConvEnT rESiDEnTiAl HomE 2 Broad Road, Braintree CM7 9RS Tel: 01376 345503

OP D

grAmmAr SCHool HoUSE York Road, Earls Colne, Colchester CO6 2RB PD LDA YA Tel: 01787 222412 grAngEwooD 10 -12 High Street, Kelvedon, Colchester CO5 9AG OP PD LDA SI YA Tel: 01376 570208 imolA Lanham Green, Cressing, Braintree CM77 8DT LDA YA Tel: 01376 584352 kilkEE loDgE rESiDEnTiAl HomE Coggeshall Road, Braintree CM7 9ED Tel: 01376 342455 lArCHwooD CArE HomE 108 Broad Road, Bocking, Braintree CM7 9RX Tel: 01376 347777 lynrAy AnD pEACH CoTTAgE The Gore, Rayne, Braintree CM77 6RL Tel: 01376 329437

OP

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LDA

mEADowS Fairy Hall Lane, Rayne, Braintree CM77 6SZ Tel: 01376 340714

PD LDA

mEADowviEw rESiDEnTiAl CArE HomE 2 Kestrel Rise Halstead CO9 2TU Tel: 01787 479172

LDA

FEnHAm loDgE The Street, Hatfield Peverel, Chelmsford CM3 2EQ LDA YA Tel: 01245 381550

millArD HoUSE 364 Church Street, Bocking, Braintree CM7 5LL OP D Tel: 01376 325002

FErn loDgE 108 Broad Road, Bocking, Braintree CM7 9RX D PD LDA SI Tel: 01376 550432

mirABEAU Sheepcotes Lane, Silver End, Witham CM8 3PJ LDA YA Tel: 01376 585599

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

64

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Cedars 2008_2/5 07/09/2012 15:39 Page 1

Pleasant views and walks in well maintained & spacious gardens with summer house, pond and fountain, and ample parking. Under personal supervision of the owner. Members of Essex Independent Care Association.

CEDARS Residential Care Home Cedars is a 63 bedded residential home, half of which is a new purpose built block and the remainder being a recently refurbished Victorian house. Many of the bedrooms overlook open countryside. e home has a secure garden with paved paths for residents to safely walk, under supervision, weather permitting. e garden has some raised beds for residents to do some gardening. e care at Cedars is provided by a dedicated and experienced team of staff who work to deliver care tailored to the needs and wishes of each resident. e home provides a range of activities and visitors are always welcome. e meals are cooked and prepared in our kitchen using fresh seasonal ingredients.

PROVIDERS OF SPECIALIST CARE FOR THOSE SUFFERING FROM ALZHEIMERS & SENILE DEMENTIA.

Tel: 01787 472418 Fax: 01787 474416 Email: cedarshalstead@hotmail.com Forest Home 2008_1/10 24/10/2011 13:55 Page 1 Sudbury Road, Halstead, Essex, CO9 2BB

Forest Home RESIDENTIAL CARE HOME FOR OLDER PEOPLE

Our 24 hour caring facilities offer a wide range of comforts to ensure a relaxed and homely feel

• Situated in beautiful garden surroundings with immediate access to all local amenities including the local GP • Ensuite facilities • Good home cooked meals - special diets catered for • Visiting library, Hairdresser, Chiropodist, Church service and entertainment events • Visitors are welcome at any time

Call 01787 460361 58 Swan Street, Sible Hedingham, Essex CO9 3HT

BRAINTREE NURSING AND RESIDENTIAL CARE HOME • Warm homely atmosphere with 24 hour care • Town centre location with secluded garden • Home cooking to a high standard • Family run home • Qualified Staff • Dementia Registered

11 Coggeshall Road, Braintree, Essex, CM7 9DB (01376) 552391 & 345966

Looking • Homely atmosphere, providing 24 hour care • Friendly and fully trained staff • Full daily activity programme including excursions

Telephone: 01376 330901 • Admin: 01376 585652 Email: the_paddocks@msn.com

for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

65

Braintree care homes continued nigHTingAlE CloSE, 2/3/4 Witham CM8 1AP Tel: 01376 511057

OP D PD LDA SI YA

ogilviE CoUrT America Road, Earls Colne, Colchester CO6 2LB LDA YA Tel: 01787 222355 olD DEAnEry CArE HomE, THE Deanery Hill, Bocking, Braintree CM7 5SR Tel: 01376 328600 Advert page 54

OP D PD

pADDoCkS, THE 222 London Road, Great Notley, Braintree CM77 7QH Tel: 01376 330901 Advert page 65 OP D PD LDA SI YA pArk viEw Kings Chase, Witham CM8 1AX Tel: 01376 512443 Advert outside Back Cover OP D PD SI prinCE EDwArD DUkE oF kEnT CoUrT Stisted Hall, Kings Lane, Stisted, Braintree CM77 8AG OP D Tel: 01376 345534 priory HoUSE 2 Kestrel Rise, Halstead CO9 2TU Tel: 01787 479172

LDA

rASCASSE Sheepcotes Lane, Silver End, Witham CM8 3PJ LDA YA Tel: 01376 574900

roSE BEllE 37 Cross Road, Witham CM8 2NA Tel: 01376 512438

OP PD LDA SI YA

ST DominiCS rESiDEnTiAl HomE London Road, Kelvedon, Colchester CO5 9AP Tel: 01376 570359

OP D SI

STonECroFT Leywood Close, Braintree CM7 3NP Tel: 01376 347389

LDA

TiDingS, THE 9 Brewery Drive, Halstead CO9 1BS Tel: 01787 743198

LDA

vAlEnTinE HoUSE Broadway, Silver End, Witham CM8 3RF Tel: 01376 585965

OP D

willowmEAD CArE HomE Wickham, Bishops Road, Hatfield Peverel CM3 2JL Tel: 01245 381787

OP D

willowS 30 Hunnable Road, Braintree CM7 2NU D PD LDA MH SI YA Tel: 01376 550669

Braintree care homes with nursing ASpEn grAngE CArE HomE Coldnailhurst Avenue, Braintree CM7 5PY Tel: 01564 820140 ATTwooD’S mAnor CArE HomE Mount Hill, Braintree Road, Halstead CO9 1SL Tel: 01787 476892

OP D

HAlSTEAD loDgE Hedingham Road, Halstead CO9 2AE Tel: 01787 478473 Advert page 93 OP D PD LDA MH

OP D

longmEAD CoUrT nUrSing HomE 247 London Road, Black Notley, Braintree CM77 8QQ OP D MH YA Tel: 01376 330096

BrAinTrEE nUrSing HomE AnD CArE HomE 11 Coggeshall Road, Braintree CM7 9DB Tel: 01376 345966 Advert page 65 OP D PD MH SI AD

ST gEorgE’S wiTHAm nUrSing HomE 18 - 20 Avenue Road, Witham CM8 2DT Tel: 01376 512258 Advert page 71

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ColnE viEw Dame Mary Walk, Halstead CO9 2FF Tel: 01787 478473

ST mAry’S CoUrT Deanery Hill, Bocking, Braintree CM7 5SR Tel: 01376 328600 Advert page 54

OP D YA

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66

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

ACHG AMBA CARE HOMES GROUP

Providing comfortable, caring living and quality care services for over 25 years.

Head Office: 5 The Broadway, Woodford Green, Essex IG8 0HL Tel: 0208 504 0578 Fax: 0208 504 0887 Email: info@achg.co.uk

Ardtully Retirement Residence

Station Lane, Ingatestone, Essex, CM4 0BL.

Tel: 01277 353888 Email: ardtully@achg.co.uk

An attractive, rambling country house of charm and character situated in the conservation area of Ingatestone, Ardtully has much to offer: • Close to local shops and amenities.

• Large landscaped garden.

• Single and twin room options all with en-suite facilities.

• Remote controlled television in each room.

• Passenger lift to all floors.

• A varied menu of home cooked food for all tastes.

• Special diets catered for.

• Full activity programme including outings to places of interest.

• Ample parking.

• Fully trained staff to meet a variety of care needs including: Hearing impairment, multiple sclerosis, Parkinson’s Disease, speech impairment, stroke and visual impairment.

Old Shenfield Place is a Grade ll listed building, originally constructed around 1685. It is close to the towns of Shenfield and Brentwood. The home offers: • Large landscaped garden offering peaceful seated areas.

• Established fish pond.

• Raised flower beds for residents to cultivate.

• Single and twin room options.

• Specially adapted mini-bus for outings to places of interest.

• Full activity programme.

• Passenger lift to all floors.

• A varied menu of home cooked food for all tastes.

• Special diets catered for.

• Fully trained staff to meet a variety of care needs including, Dementia, hearing impairment, multiple sclerosis, Parkinson’s Disease, speech impairment, stroke and visual impairment.

More of our care homes: Shakti Lodge Ltd 208-212 Princes Road, Dartford Kent DA1 3HR Tel: 01322 288070 Email: shakti@achg.co.uk

Sunnyhill Residential Home Ltd 14 Selwyn Road, Eastbourne, East Sussex BN21 2LJ Tel: 01323 430386 Email: sunnyhill@achg.co.uk

Old Shenfield Place

2 Hall Lane, Shenfield, Essex, CM15 9AB

Tel: 01277 220636 Email: osp@achg.co.uk We offer specialist care for the following: • Alzheimer’s • Anorexia/Bulimia • Bipolar • Challenging Behaviour • Schizophrenia • Huntingdon’s Disease • Self Harming • Manic Depression • Speech Impairment • Parkinson’s Disease

Brentwood care homes ArDTUlly rETirEmEnT rESiDEnCE Station Lane, Ingatestone CM4 0BL Tel: 01277 353888 Advert page 67

OP YA

BrookES HoUSE 79-81 Western Road, Brentwood CM14 4ST Tel: 01277 212709

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qUiET wATErS 8 Thorndon Avenue, West Horndon, Brentwood CM13 3TT Tel: 01277 812466

LDA YA

roBin HooD roAD, 42 Brentwood CM15 9EN Tel: 01277 233671

LDA YA

rowAn HoUSE Church Lane, Doddinghurst, Brentwood CM15 0NJ LDA YA Tel: 01277 823853

DUDBrook HAll Dudbrook Road, Kelvedon Common, Brentwood CM14 5TQ Tel: 01277 372095

OP D

HEron CoUrT 198 Brentwood Road, Herongate, Brentwood CM13 3PN Tel: 01277 810236 Advert outside Back Cover OP D PD SI HowArD loDgE Howard Lodge Road, Kelvedon Common, Brentwood CM14 5TG Tel: 01277 373603

OP D

mig HoUSE rESiDEnTiAl CArE HomE 241 Ongar Road, Brentwood CM15 9DZ Tel: 01277 220991

LDA

olD SHEnFiElD plACE 2 Hall Lane, Shenfield, Brentwood CM15 9AB Tel: 01277 220636 Advert page 67

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SETon UniT The Marillac, Eagle Way, Warley CM13 3BL Tel: 01277 220276

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SqUirrElS, THE Warley Road, Great Warley, Brentwood CM13 3HX OP D Tel: 01277 224308 SyCAmorE Magpie Lane, Little Warley, Brentwood CM13 3DT OP Tel: 01277 261680 TArA rESiDEnTiAl HomE 5 Avenue Road, Warley, Brentwood CM14 5EL Tel: 01277 233679

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winiFrED DEll CArE CEnTrE Essex Way, Great Warley, Brentwood CM13 3AX OP D Tel: 01277 220897

Brentwood care homes with nursing BrEnTwooD CArE CEnTrE Larchwood Gardens, Pilgrims Hatch, Brentwood CM15 9NG Tel: 01277 375316 Advert page 69

OP D PD YA

HEDgErowS 256a Ongar Road, Brentwood CM15 9EA OP D PD LDA SI YA Tel: 01277 202270 HUTTon villAgE nUrSing HomE Hutton Village, Brentwood CM13 1RX Tel: 01277 261929

OP PD

lEonArD loDgE Roxwell Gardens, Hutton, Brentwood CM13 1AQ OP D MH Tel: 01277 508722 Advert page 34 mArillAC, THE Eagle Way, Warley, Brentwood CM13 3BL OP PD SI YA Tel: 01277 220276 SEvEn ArCHES nUrSing HomE SECHA Lea Rigg, Cornsland, Brentwood CM14 4JN OP D PD Tel: 01277 263076 Advert page 69

Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford, Essex, RM3 8HW

See page 35 for more information

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SECHA - South Essex Care and Health Association - For more information see page 5

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

SEVEN ARCHES_SEVEN ARCHES 24/10/2011 14:41 Page 1

Arche n e v e s S

A restful and homely atmosphere in elegant and comfortable surroundings.

Seven Arches is a purpose built Nursing home set on two floors with 30 bedrooms of which 24 are en-suite, two lounges, dining room and also a hairdressing salon.

We cater for special diets using fresh foods and snacks are available at all times. Room service is provided. There is a residents’ charter currently in force.

Lea Rigg, Cornsland, Brentwood, Essex CM14 4JN

Tel: (01277) 263076

brentwood_RancCare 2/5 26/09/2012 11:02 Page 1

brentwood care centre Larchwood Gardens, Pilgrims Hatch, brentwood, essex, cM15 9nG

General Manager: Lee evans rGn t:01277-375316 F:01277-375473 e: brentwood@ranccare.co.uk the brentwood care centre is a purpose built care home with nursing providing 112 beds with the accommodation arranged over three floors in five care suites. all rooms are single en-suite. there are a range of lounge and dining facilities offering choice to all residents. the home has been tastefully decorated and furnished throughout to afford an enhanced quality of life. there is a varied and stimulating social care programme as well as a resident physiotherapist. cuisine is of a particularly high standard with a choice of menu. care

is provided to the elderly who may require, residential dementia care, dementia care with nursing, general nursing, palliative care, neurological rehabilitation or physical disability nursing. our team of skilled, professional and dedicated staff deliver care and services in a professional, imaginative, caring and sensitive way. to arrange a visit or for further information please do not hesitate to contact our General Manager at any time. In addition royal court attached to the home provides 8 luxurious independent living apartments.

www.ranccare.co.uk

Oakdale 1st Choice 2009_2/5 24/10/2011 14:53 Page 1

ÂŽ

Oakdale Residential Care Home for Older Persons With or Without Dementia Thundersley, Benfleet

Oakdale provides the highest standard of residential care specialising in supporting people with dementia.

We offer: A happy, homely atmosphere Person-centred care Activities to suit everyone Excellent facilities Large, attractive gardens Fresh, home cooked food Respite and day care services

Tel: 01702 553734 Fax: 01702 556836 123 Kiln Road, Thundersley, Benfleet SS7 1TG Email: oakdale@1stchoicecarehomes.com Web: www.1stchoicecarehomes.com Visit www.carechoices.co.uk for further assistance with your search for care

69

Castle point care homes BEECHES, THE 28 Shell Beach Road, Canvey Island SS8 7NU LDA YA Tel: 01268 455104

oAkDAlE SECHA 123 Kiln Road, Benfleet SS7 1TG Tel: 01702 553734 Advert page 69

ECo nigHTS 1a Limetree Avenue, Benfleet SS7 5AA PD LDA SI YA Tel: 01268 931414

pArkSTonE AvEnUE, 1 Benfleet SS7 1SP Tel: 01702 558571

ElizABETH HoUSE 42-56 Benfleet Road, Hadleigh SS7 1QB Tel: 01702 555786 Advert outside Back Cover OP D PD SI

SilvErpoinT CoUrT rESiDEnTiAl CArE HomE SECHA Silverpoint Marine, Canvey Island SS8 7TN OP Tel: 01268 515564 Advert page 36

golDEnlEy 11-13 Richmond Avenue, South Benfleet SS7 5HE OP D Tel: 01268 758487

STAFForD CoUrT Venables Close, Canvey Island SS8 7SB Tel: 01268 681709

HopES grEEn CArE HomE 16 Brook Road, South Benfleet SS7 5JA Tel: 01268 752327 Advert page 92

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STAFForD HAll 138 Thundersley Park Road, South Benfleet SS7 1EN Tel: 01268 792727 Advert outside Back Cover OP D PD SI

longviEw Little Gypps Road, Canvey Island SS8 8HG Tel: 01268 682906 Advert outside Back Cover OP D PD SI

SyDErvElT loDgE 2b Sydervelt Road, Canvey Island SS8 9EG OP LDA YA Tel: 01702 462246

mArinE ApproACH, 12 Canvey Island SS8 0AL Tel: 01268 690495

willow BAy 11 Marine Approach, Canvey Island SS8 0AL LDA YA Tel: 01268 455104

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Castle point care homes with nursing goDDEn loDgE rESiDEnTiAl AnD nUrSing HomE 57 Hart Road, Thundersley, Benfleet SS7 3GL OP D PD LDA MH SI YA AD Tel: 01268 792227

pArklAnDS nUrSing HomE SECHA 21-27 Thundersley Park Road, South Benfleet SS7 1EG OP D Tel: 01268 882741 Advert below

mooringS nUrSing HomE, THE 167 Thorney Bay Road, Canvey Island SS8 0HN OP D Tel: 01268 514474

vAlEnTinE loDgE 28 Edith Road, Canvey Island SS8 0LP Tel: 01268 696955 Advert below

PARKLANDS NURSING HOME 21-27 Thundersley Park Road, South Benfleet, Essex SS7 1EG

T: 01268 882741/882700 E: Parklandsoffice@BJP-Healthcare.co.uk www.BJP-healthcare.co.uk

Parklands is a purpose-built 54 bed Nursing Home, set amongst landscaped gardens in the heart of South Benfleet.

The home is easily accessed from local bus routes and Benfleet station is within ten minutes walk.

We offer 24 hour high-quality care for people aged 40 and above with physical disabilities, as well as respite and palliative care facilities - all to a standard which exceeds expectations.

Our care packages are available to both private and Social Services funded residents. Visitors are welcome at any time and we are happy to discuss in confidence, and without obligation, present individual care requirements, or any concerns you may have about care in the future.

OP

Valentine Lodge - Care Home with Nursing Respite and Day Stay available

• Offering Residential, Nursing and End of Life Care.

• Staff are trained to a high standard to care for individual needs.

• Open visiting with friendly, homely atmosphere.

• Nurses have completed MacMillan Nurse End of Life Course.

• Choice of fresh meals cooked on premises.

Contact the Manager at: 28 Edith Road, Canvey Island, Essex SS8 0LP Telephone 01268 696955/696931 E-mail: valentinelodge@hotmail.co.uk www.carehomesuk.net/valentinelodge

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SECHA - South Essex Care and Health Association - For more information see page 5

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Chelmsford care homes ASHlEy HoUSE Upper Moulsham Street, Chelmsford CM1 4LN Tel: 01245 494674 AylETTS HoUSE Main Road Broomfield, Chelmsford CM1 7LE Tel: 01245 441854

OP

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BElFry rESiDEnTiAl HomE, THE Dowsetts Lane, Ramsden Heath, Billericay CM11 1HX OP Tel: 01268 710116 BriDgEmArSH rESiDEnTiAl HomE 184 Main Road, Broomfield, Chelmsford CM1 7AJ D PD LDA SI Tel: 01245 440858 BUngAlow, THE 306 Southend Road, Shotgate, Wickford SS11 8QW PD LDA SI YA Tel: 01268 570702 CHignAl HoUSE 107 Chignal Road, Chelmsford CM1 2JA Tel: 01245 284538

LDA

CorporATion roAD, 24A (rEDBriDgE CommUniTy HoUSing limiTED) Chelmsford CM1 2AR Tel: 01245 495010

LDA

EASTHAm Main Road, Woodham Ferrers, Chelmsford CM3 8RF Tel: 01245 320240 Advert outside Back Cover OP D PD SI FAiTH gloBAl linkS vEnTUrES lTD 158 Galleywood Road, Great Baddow, Chelmsford CM2 8YT st georges essex_Layout 1 24/10/2011 15:01 Page 1 OP D LDA MH YA Tel: 01245 478797

Leading the way

re Quality CaCommission Excellent

St George’s Nursing Home 18 – 20 Avenue Road Witham • Essex • CM8 2DT Tel: 01376 512258 Email: witham@stgeorgescare.com • Web: www.stgeorgescare.com

FEnHAm loDgE The Street, Hatfield, Peverel, Chelmsford CM3 2EQ LDA YA Tel: 01245 381550 lyonS CoUrT Canvey Walk, North Springfield, Chelmsford CM1 6LB Tel: 01245 451254

OP PD SI

mADElAynE CoUrT School Lane, Chelmsford CM1 7DR Tel: 01245 443986 Advert outside Back Cover OP D PD SI moUlSHAm HomE 116-117 Moulsham Street, Chelmsford CM2 0JN OP D PD Tel: 01245 350750 nEwHolmE HoUSE 440 Baddow Road, Great Baddow, Chelmsford CM2 9RB Tel: 01245 476691

OP D

okElEy CArE CEnTrE Corporation Road, Chelmsford CM1 2AR Tel: 01245 287500

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pArADiSE loDgE 28 Paradise Road, Writtle, Chelmsford CM1 3HP Tel: 01245 422901

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SoUTHBoroUgH CArE HomE 9-11 Southborough Road, Chelmsford CM2 0AG LDA Tel: 01223 357748 ST gEorgE’S wiTHAm nUrSing HomE 18 - 20 Avenue Road, Witham CM8 2DT Tel: 01376 512258 Advert adjacent

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willowmEAD CArE HomE Wickham Bishops Road, Hatfield Peverel CM3 2JL Tel: 01245 381787

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willow TrEE loDgE 133 Chignal Road, Chelmsford CM1 2JD LDA MH YA Tel: 01245 355434

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

71

Chelmsford care homes with nursing ADmirAlS rEACH rESiDEnTiAl AnD nUrSing HomE Ridgewell Avenue, Chelmsford CM1 2GA OP D PD MH Tel: 01245 266567 BroomFiElD grAngE Broomfield Hospital Site, Court Road, Chelmsford CM1 7ET Tel: 01245 443680 CHElmSForD nUrSing HomE East Hanningfield Road, Howe Green, Chelmsford CM2 7TP Tel: 01245 472430

OP D

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HATFiElD pEvErEl loDgE nUrSing HomE Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ OP D PD Tel: 01245 380750 lAwnS nUrSing HomE, THE Lawn Lane, Springfield, Chelmsford CM1 7JB OP D PD LDA MH SI YA AD Tel: 01245 450101 mAnor loDgE Manor Road, Chelmsford CM2 0EP Tel: 01245 496028 Advert page 93 OP D PD LDA MH ST joSEpH’S nUrSing HomE Manor Home, Gay Bowers Lane, Danbury CM3 4JQ OP D PD Tel: 01245 223367

Colchester care homes AlDEBUrgH HoUSE 66 Seaview Avenue, West Mersea, Colchester CO5 8BX Tel: 01206 384392 AlExAnDrA HoUSE AnD THE loDgE Main Road, Alresford, Colchester CO7 8AP Tel: 01206 826009

LDA YA

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BloSSomwooD Colchester Road, Elmstead Market, Colchester CO7 7AZ Tel: 01206 825510

LDA

BoUrnE HoUSE 119 Mersea Road, Colchester CO2 7RL Tel: 01206 573336

LDA

ASHpArk HoUSE Peldon Road, Abberton, Colchester CO5 7PB OP PD LDA MH YA Tel: 01206 735567

BrAmBlES, THE 351 Ipswich Road, Colchester CO4 0HN D PD LDA MH SI AD Tel: 01206 841940

AvAlon Spring Lane, Wivenhoe, Colchester CO7 9QD PD LDA SI YA Tel: 01206 852010

BUTTErFly’S CArE HomE 1-3 Bromley Road, Colchester CO4 3JE Tel: 01206 861482

AvElEy loDgE rEST HomE Abberton Road, Fingringhoe, Colchester CO5 7AS OP D Tel: 01206 729304

BUTTErFly’S CArE HomE 186 Wivenhoe Road, Alresford, Colchester CO7 8AH LDA MH Tel: 01206 826872

BlACkBErry CoUrT 15a Blackberry Road, Stanway, Colchester CO3 0RT LDA Tel: 01206 330016

ClEAvElAnD loDgE 151 Rowhedge Road, Old Heath, Colchester CO2 8EJ OP D Tel: 01206 728801

BlACkBrook HoUSE CArE lTD Gun Hill, Dedham, Colchester CO7 6HP OP D PD MH SI YA Tel: 01206 321150

ColDwEll villA 71 Mersea Road, Colchester CO2 7QR Tel: 01206 547588

LDA MH

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72

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Colchester care homes continued CrACknEll CloSE, 3 Wivenhoe, Colchester CO7 9PY Tel: 01206 825508

PD LDA MH YA

CroUCHED FriArS rESiDEnTiAl HomE 103-107 Crouch Street, Colchester CO3 3HA Tel: 01206 572647

OP

grEAT HorkESlEy mAnor Nayland Road, Great Horkesley, Colchester CO6 4ET OP D YA Tel: 01206 271394 HAvEn, THE 84 Harwich Road, Colchester CO4 3BS Tel: 01206 867143

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EigHT ASH CoUrT limiTED Halstead Road, Eight Ash Green, Colchester CO6 3QJ PD LDA Tel: 01206 710366

HEnDErSon AnD HArvArD Kelvedon Road, Tiptree CO5 0LJ Tel: 01621 819354

ElEni HoUSE Boxted Road, Mile End, Colchester CO4 5HF D PD LDA MH SI AD Tel: 01206 842457

Hill HoUSE 183 Lexden Road, Lexden, Colchester CO3 3TE Tel: 01206 761309

Elm CoTTAgE 7 Lucerne Road, Elmstead Market, Colchester CO7 7YB LDA MH Tel: 01206 822794

HilTon HoUSE 175 Shrub End Road, Colchester CO3 4RG OP LDA MH YA Tel: 01206 763361

Elm HoUSE 192 Wivenhoe Road, Alresford, Colchester CO7 8AH LDA MH Tel: 01206 824443

jAmESon HoUSE 19a Chapel Street, Rowhedge, Colchester CO5 7JS OP LDA SI YA Tel: 07717 745627

ESSEx CArE ConSorTiUm: ColCHESTEr Maldon Road, Birch, Colchester CO2 0NU Tel: 01206 330308

LDA YA

jAmESonS rESiDEnTiAl CArE HomE Wormingford Road, Fordham, Colchester CO6 3NS LDA Tel: 01206 242282

ESSEx CArE ConSorTiUm: mArkS TEy Laurels, Station Road, Wakes Colne, Colchester CO6 1EE LDA YA Tel: 01206 211825

jAmESonS rESiDEnTiAl CArE HomE limiTED 140 & 189a Mill Road, Colchester C04 5LP LDA Tel: 01206 242282

ESSEx CArE ConSorTiUm: plUmE HoUSE 5a Plume House, Prettygate, Colchester CO3 4PG LDA YA Tel: 01206 563149

jAmESonS rESiDEnTiAl CArE HomE limiTED 32 Turner Road, Colchester CO4 5LB LDA Tel: 01206 242282

EwEr CoUrT Fairfax Road, Colchester CO2 7ED Tel: 01206 562511

jAmESonS rESiDEnTiAl CArE HomE limiTED 39a Turner Road, Colchester CO4 5LB LDA Tel: 01206 242282

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FrEDA gUnTon loDgE rESiDEnTiAl HomE Balkerne Gardens, Colchester CO1 1PR Tel: 01206 574786

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jAmESonS rESiDEnTiAl CArE HomE limiTED 58a Nayland Road, Colchester CO4 5EW LDA Tel: 01206 242282

gABlES, THE 262 Ipswich Road, Colchester CO4 0ER D PD LDA MH SI AD Tel: 01206 841515

kACEE loDgE Ivy Lodge Road, Gt Horkesley, Colchester CO6 4EN PD LDA Tel: 01206 272108

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Visit www.carechoices.co.uk for further assistance with your search for care

73

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Colchester care homes continued liTTlE millFiElDS 21 Mill Lane, Weeley Heath CO16 9BB Tel: 01255 830425

LDA

milTon loDgE rETirEmEnT HomE 288-290 Ipswich Road, Colchester CO4 0ES Tel: 01206 841215

logAnBErry loDgE 79-81 New Farm Road, Stanway, Colchester CO3 0PG Tel: 01206 563791 Advert outside Back Cover OP D PD SI

morlEy roAD, 43A & 43B Tiptree, Colchester CO5 0AA Tel: 01621 819070

lyCHgATE HoUSE 145 Shrub End Road, Colchester C03 4RE Tel: 01206 500074

mylAnD HoUSE 81 Mile End Road, Colchester CO4 5BU Tel: 01206 853604

mAlDon loDgE 123 Maldon Road, Colchester CO3 3AX Tel: 01206 506059

MH

LDA MH

mAplE HoUSE 247-249 Berechurch Hall Road, Colchester C02 9NP LDA Tel: 01206 766654 mAplE loDgE 247a Berechurch Hall Road, Colchester CO2 9NP LDA Tel: 01206 768671 mAplE mAnor 248 Berechurch Hall Road, Colchester CO2 9NP LDA Tel: 01206 766654 mCkECHniE HoUSE 104 Mill Road, Mile End, Colchester CO4 5LJ Tel: 01206 751463 mErCErS 14 Serpentine Walk, Colchester CO1 1XR Tel: 01206 570226

OP PD LDA SI YA

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nATionwiDE CommUniTy CArE limiTED 35 Mede Way, Wivenhoe, Colchester C07 9HW PD LDA MH SI YA Tel: 01206 828011 nAylAnD loDgE 44-46 Neyland Road, Mile End, Colchester CO4 5EN Tel: 01206 853070

OP MH YA

nEw CopForD plACE rESiDEnTiAl CArE HomE London Road, Copford, Colchester CO6 1YR OP Tel: 01206 210397 nEwlAnDS 578 Ipswich Road, Colchester CO4 9HB Tel: 01206 844906

PD LDA

LDA

oAkS CArE HomE, THE 15-25 Oaks Drive, Lexden, Colchester CO3 3PR OP PD Tel: 01206 764469 Advert page 74

LDA

olD rECTory, THE Spring Lane, Lexden, Colchester CO3 4AN Tel: 01206 572871

mErCErS plACE Brickstables Barn, Halstead Road, Lexden Heath, Colchester CO3 0JU D PD LDA SI Tel: 01206 368605 mill HoUSE 102 Mill Road, Mile End, Colchester C04 5LJ Tel: 01206 845378

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pArkDAlE 13 Park Road, Colchester CO3 3UL Tel: 01206 769500

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LDA

pATHwAyS 56a Baden Powell Drive, Colchester C03 4SR PD LDA SI Tel: 01206 761680

millErS 270a Cowdray Avenue, Colchester C01 1XZ LDA MH Tel: 01206 573959

pEACEHAvEn 43a Maldon Road, Tiptree, Colchester CO5 0TS PD LDA Tel: 01621 818220

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

75

Colchester care homes continued pElDon CAmpUS Church Road, Peldon, Colchester CO5 7PT Tel: 01206 735206

LDA

SpringFiElDS rESiDEnTiAl HomE Rectory Road, Copford Green, Colchester CO6 1DH OP Tel: 01206 211065

pEnny mEADow 67 London Road, Marks Tey, Colchester CO6 1EB LDA YA Tel: 01206 616164

ST AnDrEw’S loDgE 184 St Andrew’s Avenue, Colchester CO4 3AG Tel: 01206 797737

MH

pinEwooD & HollywooD Smithsfield, Colchester CO1 2HP Tel: 01206 795971

STAnwAy grEEn loDgE Stanway Green, Stanway, Colchester CO3 0RA Tel: 01206 330780

OP

priory loDgE 62 Priory Street, Colchester CO1 2QE Tel: 01206 797243 qUEEnS loDgE Queens Road, Colchester C03 3NZ Tel: 01206 575410

LDA

MH YA

LDA

STAnwAy villA 9 Nursery Close, Stanway, Colchester CO3 0RL PD LDA SI Tel: 01206 769400 SUnny loDgE 132 The Commons, Colchester CO3 4NR Tel: 01206 571419

LDA

rAwlingS HoUSE 45 Rawlings Crescent, Highwoods, Colchester CO4 9FB PD LDA SI Tel: 01206 842550

TrippiEr 22 Blackthorn Avenue, Colchester CO4 3PU Tel: 01206 860537

riDingS, THE 52 Spring Lane, Fordham Heath, Colchester CO3 9TG PD LDA Tel: 01206 241041

TUDor HoUSE 47a London Road, Stanway, Colchester CO3 0NR D PD LDA SI Tel: 01206 562790

roSEBAnk 58 Bergholt Road, Colchester CO4 5AE Tel: 01206 853091

vAlmArk HoUSE 90 Mill Road, Mile End, Colchester CO4 5LJ Tel: 01206 853539

rowAnS 50 Newbridge Road, Tiptree CO5 0HX Tel: 01621 819850 SCArlETTS Recreation Road, Colchester C01 2HJ Tel: 01206 792429 SEAviEw 44 Seaview Avenue, West Mersea, Colchester C05 8BY Tel: 01206 382800 SHrUB EnD loDgE 119 Shrub End Road, Colchester CO3 4RB Tel: 01206 575996

OP LDA YA

PD LDA SI

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LDA

PD LDA

wAkES HAll Colchester Road, Wakes Colne, Colchester CO6 2DB Tel: 01787 222044

OP

LDA

OP PD LDA SI YA

wHiTEHEATHEr Clacton Road, Weeley CO16 9DN Tel: 01255 830502 willow HEAlTH lTD 82a The Willows, Colchester CO2 8PX Tel: 01206 769713

LDA

PD LDA

wooDlAnDS rESiDEnTiAl HomE For lADiES 76 Lexden Road, Colchester CO3 3SP OP Tel: 01206 571200

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

76

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Colchester care homes with nursing ABBErTon mAnor nUrSing HomE Layer Road, Colchester CO5 7NL Tel: 01206 735590 AlDErwooD 39 Essex Hall Road, Colchester CO1 1ZP Tel: 0208 879 6567 Advert page 38

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ASHCroFT CArE HomE lTD Halstead Road, Eight Ash Green, Colchester CO6 3QH OP D PD SI Tel: 01206 767367 CHEvioT nUrSing HomE 11 Park Road, Colchester CO3 3UL Tel: 01206 763648

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ColoniA CoUrT rESiDEnTiAl & nUrSing HomE St Andrews Avenue, Colchester CO4 3AN OP D PD MH Tel: 01206 791952

SilvEr SpringS Tenpenny Hill, Thorrington, Colchester CO7 8JG OP D Tel: 01206 251962 Advert page 93 SpringFiElDS nUrSing HomE Rectory Road, Copford Green, Colchester CO6 1DH Tel: 01206 211065

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ST FillAnS CArE CEnTrE St Fillans Road, Colchester CO4 0PT Tel: 01206 855407

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TAll TrEES Oaks Place, Mile End Road, Colchester CO4 5XR Tel: 01206 844425 Advert page 93 OP D PD LDA MH

HAlSTEAD loDgE Hedingham Road, Halstead CO9 2AE Tel: 01787 478473 Advert page 93 OP D PD LDA MH

TrEETopS 94 Victoria Gardens, Highwoods, Colchester CO4 9YE Tel: 01206 844121

oAkS CArE HomE, THE 15-25 Oaks Drive, Lexden, Colchester CO3 3PR OP PD Tel: 01206 764469 Advert page 74

wElSHwooD mAnor 37 Welshwood Park Road, Colchester CO4 3HZ OP PD Tel: 01206 868483 Advert below

OP PD LDA YA

Welshwood Manor “Welshwood Manor provides high standards of personal and nursing care. The environment is attractive and well maintained” CQC Report

NURSING & RESIDENTIAL HOME

Fully compliant with CQC Quality Standards.

With a maximum of just 34 Residents and long serving staff we ensure a personalised approach to caring.

We pride ourselves in providing proven quality care within a homely environment.

Our Residents are encouraged to make independent choices in their care, activities and running of the home.

For more information about your care requirements please call our friendly staff for advice or visit our website for more details.

37 Welshwood Park Road, Colchester, Essex, CO4 3HZ. Tel: 01206 868483 Fax: 01206 870615 Email: welshwoodmanor@btconnect.com Website: www.welshwoodmanor.com

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

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77

epping forest care homes alBion ParK HoUSe 7 Albion Hill, Loughton IG10 4RA Tel: 0208 508 4172

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alder HoUSe care Home Lambourne Road, Chigwell IG7 6HH Tel: 0208 500 8491

PD YA

BeecHlandS 42 Alderton Hill, Loughton IG10 3JB Tel: 0208 508 5808

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Belmont lodge care centre 392 / 396 Fencepiece Road, Chigwell IG7 5DY Tel: 0844 472 5178 BramBle cloSe HaBilitation Unit 15 Bramble Close, Chigwell IG7 6DR Tel: 0208 502 7679

OP D

D PD LDA SI

cUnningHam HoUSe Pike Way, North Weald, Epping CM16 6BL Tel: 01992 524160

OP D

franK foSter HoUSe Loughton Lane, Theydon Bois, Epping CM16 7LD Tel: 01992 812525 advert outside Back cover OP D PD SI gaBle lodge reSidential Home 108 Church Hill, Loughton IG10 1LH Tel: 0208 508 9248 Honey lane care Home Honey Lane, Waltham Abbey EN9 3BA Tel: 0208 879 6567 advert page 38 limBer care Home 49 Church Lane, Loughton IG10 1PD Tel: 0208 502 4533 loUgHton Hall Rectory Lane, Loughton IG10 3RU Tel: 0208 502 0772 lUgano reSidence for tHe elderly 3 Powell Road, Buckhurst Hill IG9 5RD Tel: 0208 505 2695

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marcriS HoUSe Coopersale Lane, Theydon Bois, Epping CM16 7NS OP D Tel: 01992 814276 maSon way, 138-138a Waltham Abbey EN9 3EJ Tel: 01992 769113 mellowS, tHe 38 Station Road, Loughton IG10 4NX Tel: 0208 508 6017

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SHernBroKe HoStel 1-6 Shernbroke Road, Waltham Abbey EN9 3JF D PD LDA SI Tel: 01992 700545 talliS HoUSe Neal Court, Waltham Abbey EN9 3EH Tel: 01992 713336 advert outside Back cover OP D PD SI treetoPS care Home 23-25 Station Road, Epping CM16 4HH Tel: 01992 573322 advert below

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UPSHire reSidential Home Woodredon House, Woodredon Farm Lane, Upshire, Waltham Abbey EN9 3SX Tel: 01992 763922

LDA

weald Hall reSidential Home Weald Hall Lane, Thornwood, Epping CM16 6ND OP D Tel: 01992 572427 wenSley HoUSe reSidential Home Bell Common, Epping CM16 4DL Tel: 01992 573117

TREETOPS MH

LDA

CARE HOME

OP D MH

4 Care Quality Commission 2-Star award 4 Recently refurbished to a high standard 4 High quality care provided by experienced staff 4 Freshly cooked quality meals 4 Close to local rail lines & town centre

D

4 On-site Hairdressers, Dentist & 23-25 Station Road, Epping, Essex, CM16 4HH

Tel: 01992 573322/572452 Fax: 01992 570241

OP D

Web: www.treetopsepping.webs.com Email: treetopsepping@yahoo.co.uk

Chiropodist 4 24-hour care 4 Single or double/shared rooms with en-suites available Epping Care Home Ltd. Registered in England No. 03603878

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

78

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

epping forest care homes continued weSt lodge reSidential care Home 32 Palmerston Road, Buckhurst Hill IG9 5LW Tel: 0208 504 4542

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willow coUrt 23a Highbridge Street, Waltham Abbey EN9 1BZ PD LDA MH SI YA AD Tel: 01992 763815

epping forest care homes with nursing aSHBrooK coUrt care Home SecHa Sewardstone Road, Waltham Abbey E4 7RG Tel: 0208 879 6567 advert page 38

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qUeenS coUrt nUrSing Home 52-74 Lower Queens Road, Buckhurst Hill IG9 6DS OP D PD YA Tel: 0208 559 0620 advert below

aSHlar HoUSe The Plain, Epping CM16 6TY Tel: 01992 721089 advert page 34

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SHerrell HoUSe 414 Fencepiece Road, Chigwell IG7 5DP Tel: 0208 501 3389

foreSt Place nUrSing Home Roebuck Lane, Buckhurst Hill IG9 5QL Tel: 0208 505 2063

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JUBilee lodge (vitaliSe) Grange Farm, High Road, Chigwell IG7 6DP OP D PD SI YA Tel: 0208 501 2331 PaternoSter HoUSe Paternoster Hill, Waltham Abbey EN9 3JY OP D PD MH YA Tel: 01992 721066 advert page 34

OP D

Searching for care ONLINE? If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area.

Start your search today: www.carechoices.co.uk

Queens Court 2/5_RancCare 2/5 26/09/2012 11:05 Page 1

Queens Court nursing Home 52-74 Lower Queens road, Buckhurst Hill, essex, ig9 6Ds

general manager: esther enwezor rgn t: 0208 559 0620 F: 0208 559 0315 e: queenscourt@ranccare.co.uk Queens Court is a 90 bed purpose built care home with nursing for the elderly situated in the heart of the Buckhurst Hill Community with easy links to the essex countryside and central London. the home provides care to the elderly frail requiring residential care, general nursing, palliative care and neurological rehabilitation. there is also a dedicated physically disabled unit for those residents over the age of 40 years. in the main all rooms are single with en-suite facilities although there are some twin rooms for those who wish to share. the care and wide range of services are delivered in a caring and sensitive way by a team of skilled, professional and caring staff. For further information or to arrange a visit please contact the general manager at any time who will be pleased to assist you at any time.

www.ranccare.co.uk OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SecHa - South Essex Care and Health Association - For more information see page 5

Advertisers are highlighted

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79

What makes an ideal care home?

Well trained, caring staff

A friendly, stimulating atmosphere

A convenient, central location

We choose dedicated staff for whom caring is not just a job, but a vocation

Providing the human warmth to help you enjoy life in a comfortable, homely environment

Tye Green Lodge in Harlow is located in the heart of the local community

Find it, at Tye Green Lodge, Harlow • Residential, Respite and Day Care • Accredited providers of Specialist Dementia Care • Competitive fee rates, not for profit

01279 770500 tye@quantumcare.co.uk Tye Green Village, Harlow, Essex CM18 6QY

For information on any of our homes or our care services: www.quantumcare.co.uk

Harlow care homes aSHlyn Vicarage Wood, Harlow CM20 3HD Tel: 01279 868330 Berecroft Home 317 Berecroft, Harlow CM18 7SH Tel: 01279 410859

OP D

D PD LDA SI

Keefield Keefield Close, Harlow CM19 5SW Tel: 01279 635933

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livingStone HoUSe 11 Potter Street, Harlow CM17 9AE Tel: 01279 641112 netteSwell rectory Manston Road, Harlow CM20 3PA Tel: 01279 444000

LDA

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tye green lodge Tye Green Village, Yorkes, Harlow CM18 6QY OP D PD LDA Tel: 01279 770500 advert above

Harlow care homes with nursing alexandra HoUSe Hamstel Road, Harlow CM20 1BU Tel: 01279 454521advert outside Back cover OP D PD SI Partridge care centre Partridge Road, Harlow CM18 6TD Tel: 01279 452990 PaSSmoreS HoUSe Third Avenue, Harlow CM18 6YL Tel: 01279 634200

OP D PD SI YA

AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

80

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

maldon care homes BoUcHerne limited 30 Holloway Road, Heybridge, Maldon CM9 4SQ OP Tel: 01621 855429

firStlingS 7 The Street, Heybridge, Maldon CM9 4NB Tel: 01621 853747

BrewSter HoUSe Oak Road, Heybridge, Maldon CM9 4AX Tel: 01621 853960 advert outside Back cover OP D PD SI

Hailey HoUSe reSidential care Home SecHa Highlands Drive, Maldon CM9 6HY OP Tel: 01621 854132 advert below

cHerrieS reSidential Home 25 Greentrees Avenue, Cold Norton, Chelmsford CM3 6JA Tel: 01621 828141

Holyrood HoUSe reSidential Home 46 Green Lane, Burnham-on-Crouch, Maldon CM0 8PU OP Tel: 01621 784759

deanSBrooK farm Southminster Road, Asheldham, Southminster CM0 7DZ Tel: 01621 775820

LDA

little oaKS reSidential care Home Braxted Road, Little Braxted, Witham CM8 3JY Tel: 01621 891974

OP

lodge, tHe - maldon Lodge Road, Dykes Chase, Maldon CM9 6HW Tel: 01621 858286

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longfield Fambridge Close, Maldon CM9 6DJ Tel: 01621 857147

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mandalay 13 Bridge Street, Witham CM8 1BU Tel: 01376 520280

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down Hall reSidential Home Down Hall Road, Bradwell-on-Sea, Southminster CM0 7QP Tel: 01621 776509 advert below eStoril Wonston Road, Southminster CM0 7FE Tel: 01621 774776

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Down Hall Residential Home, Down Hall Road, Bradwell-on-Sea, Southminster, Essex CM0 7QP Tel: 01621 776509 www.downhallcare.co.uk

Where quality is never compromised At Down Hall we offer: • Respite care • Short term care • Long term care • Care for the elderly • Specially designed extension to care for those suffering from Dementia • Beautifully renovated home in scenic surroundings • Caring and well trained staff Manager: Mrs. Karen Johnson. Directors: Peter, Rita & Simon Patten

Hailey House Highlands Drive, Maldon, Essex CM9 6HY Tel: (01621) 854132 Fax: (01621) 842477 Web: www.haileyhouse.com E-mail: haileyhouse@hotmail.co.uk

‘Caring for the Elderly from years of experience’ At Hailey House we pride ourselves on over 30 years of excellence in care.

We offer great facilities and a diverse entertainments programme, Why not come visit us and see for yourself. Please contact our manager, Sue Hibbard, who would be more than happy to assist.

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81

Maldon care homes continued Mansion House Residential Home Burnham Road, Althorne, Maldon CM3 6DR Tel: 01621 742269 Middleton Manor 48 Wantz Road, Maldon CM9 5DJ Tel: 01621 856464 SCHUMEY’S CORNER 11a Queen Street, Southminster CM0 7BB Tel: 01621 774315 Southminster Residential Home Station Road, Southminster CM0 7EW Tel: 01621 773462 Squeaks House Residential care Home Steeple Road, Southminster CM0 7BD Tel: 01621 772385

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Totham Lodge residential home for the elderly Broad Street, Green Road, Great Totham, Maldon CM9 8NU Tel: 01621 891209 villeneuve House Wonston Road, Southminster CM0 7FE Tel: 01621 772610 Windle Court The Withywindle, Celeborn Street, South Woodham Ferrers CM3 7BR Tel: 01245 425980 Advert Outside Back Cover

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Woodacre 38 D'arcy Road, Tolleshunt Knights, Tiptree CO5 0RR Tel: 01621 819769

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St Peter’s Court Spital Road, Maldon CM9 6LF Tel: 01621 840466 Advert page 93

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Ashingdon HALL Residential CARE HOME Church Road, Ashingdon, Rochford SS4 3HZ OP MH Tel: 01702 545832 Advert page 32

Brook Care Home SECHA 17 Brook Close, Rochford SS4 1HN Tel: 01702 549499

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Ashingdon Road, 296 Rochford SS4 1TR Tel: 01702 541661

Broomhills Stambridge Road, Rochford SS4 2AQ Tel: 01702 542630 Advert Outside Back Cover

Swan Care residential Home 29 North Street, Tillingham CM0 7TR Tel: 01621 779171

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Maldon care homes with nursing Elmcroft care home Brickhouse Road, Tolleshunt Major, Maldon CM9 8JX OP D PD LDA YA Tel: 01621 893098

Rochford care homes

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Barling Lodge 399 Little Wakering Road, Little Wakering SS3 0GA OP D PD LDA MH Tel: 01702 216132

Dorset Lodge limited 5-7 Dorset Gardens, Rochford SS4 3AH Tel: 01702 545907

Broadoaks 2 Southend Road, Rochford SS4 1HE Tel: 01702 545888

Gowlands Sutton Bridge Farm, Sutton Road, Rochford SS4 1XS PD LDA SI YA Tel: 01702 541761

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

rochford care homes continued HainaUlt avenUe, 3 Rochford SS4 1UH Tel: 01702 462246

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little waKering HoUSe 367-369 Little Wakering Road, Little Wakering, Southend-on-Sea SS3 0LB D LDA MH YA AD Tel: 01702 217535

Sweyne coUrt Hockley Road, Rayleigh SS6 8EB Tel: 01268 774530

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timBer grove London Road, Rayleigh SS6 9DT Tel: 01268 780233

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StamBridge meadowS Stambridge Road, Great Stambridge, Rochford SS4 2AR OP Tel: 01702 258525

rochford care homes with nursing great wHeatley nUrSing Home 3a Great Wheatley Road, Rayleigh SS6 7LA Tel: 01268 777281

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roSedale coUrt Hockley Road, Rayleigh SS6 8EP Tel: 01268 773180 advert outside Back cover OP D PD SI

tendring care homes aBBey care Home 28 North Road, Clacton-on-Sea CO15 4DA OP D PD MH Tel: 01255 420660

BamBUrgH HoUSe Clacton Road, Thorrington CO7 8JN Tel: 01206 252491

acorn village Mistley Hall, Clacton Road, Mistley, Manningtree CO11 2NJ Tel: 01206 394124

Belamacanda 172-174 The Street, Little Clacton, Clacton-on-Sea CO16 9LX Tel: 01255 862238

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alexandra HoUSe Marine Parade, Dovercourt, Harwich CO12 3JY OP D Tel: 01332 221860 advert page 33

BellevUe reSidential care Home 51 Church Road, Clacton-on-Sea CO15 6BQ OP D MH Tel: 01255 473976

ancHor lodge retirement Home Cliff Parade, Walton-on-the-Naze CO14 8HB Tel: 01255 850710

BlenHeim care Home 39-41 Kirby Road, Walton-on-the-Naze CO14 8QT OP D Tel: 01255 675548

arUndel HoUSe 34 Harold Road, Frinton-on-Sea CO13 9BE Tel: 01255 852046 aSHer HoUSe Third Avenue, Walton-on-the-Naze CO14 8JU Tel: 01255 676100

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Brandon HoUSe 15-19 Jackson Road, Clacton-on-Sea CO15 1JP Tel: 01255 426024 Brenalwood care Home Hall Lane, Walton-on-the-Naze CO14 8HN Tel: 01255 675632

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83

WE ARE

CLACTON FAMILY TRUST

CLACTON FAMILY TRUST Established in 1976 as a residential care home for children, Clacton Family Trust is now a residential care home, providing support for individuals with learning and physical disabilities from the age of 16. We also offer respite care.

107-111 Pier Ave, Clacton on Sea, Essex CO15 1NJ Tel: 01255 475026

domicilary Care

Practical Support • Shopping • Preparing and cooking meals • Cleaning and tidying the home – If you are able to complete these tasks yourself, in order to maintain your independence our careers can just be on hand to offer support where required.

• Laundry and ironing. • Help with organizing trips out such as meeting friends and family • Support with paying household bills.

Company As part of our social companionship service, your carer will spend time with you, whether that is spent sitting and chatting, watching television or going for short walks, they will be able to provide the company and reassurance that you need.

If you require any further information please contact Wendy Lewis on

(01255) 689226 or 07739 344320

RESOURCE CENTRE

Willow Park Resource centre is a purpose built, specially designed Centre for people with Learning & Physical Disabilities and Sensory Impairments. We are based in Weeley, near Clacton, Essex.

We are pleased to offer developmental workshops in Arts & Crafts, Music, Cookery and Health & Fitness that will enable you to design your own programme of activities accessing singular workshops, half and full days.

We also have Sensory environments, a fully equipped hydro-pool and swim spa available to hire.

Willow Park Resource Centre, Willow Park, The Street, Weeley, Essex CO16 9JE Please telephone: (01255) 831302 for more details.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

tendring care homes continued BricK Barn reSidential Home 106 Walton Road, Kirby-Le-Soken, Frinton-on-Sea CO13 0DB Tel: 01255 673232 BrooKfield reSidential Home 7-9 Hayes Road, Clacton-on-Sea CO15 1TX Tel: 01255 427993

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cooK cloSe, 14 (Brain inJUry reHaBilitation trUSt) Dover Court, Harwich CO12 3UE Tel: 01255 240095

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corner HoUSe 67-69 Wash Lane, Clacton-on-Sea CO15 1DB OP PD LDA MH Tel: 01255 432415 / 222093

BrooKlyn HoUSe 22-24 Nelson Road, Clacton-on-Sea CO15 1LU OP D Tel: 01255 430324 BUngalow, tHe SecHa Plains Farm Close, Ardleigh, Colchester CO7 7QU PD LDA SI YA Tel: 01206 852010 BUtterfly’S care Home 23 Percival Road, Walton-on-the-Naze CO14 8HH LDA MH Tel: 01255 674902 camBerley lodge reSidential care Home 99 Fronks Road, Harwich CO12 4EQ Tel: 01255 552976

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cavendiSH reSidential care Home 26 Kings Road, Clacton-on-Sea CO15 1AZ Tel: 01255 423861 advert page 88

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cedarS, tHe 6 Russell Road, Clacton-on-Sea CO15 6BE Tel: 01255 433619 advert page 86

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cHerry leaS care Home SecHa 7 Third Avenue, Clacton-on-Sea CO15 5AP Tel: 01255 221726

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cHriSlyn HoUSe 14 Rosemary Road, Clacton-on-Sea CO15 1NX OP D PD LDA MH SI YA Tel: 01255 428301 cHUrcH road, 19 Clacton-on-Sea CO15 6AP Tel: 01255 223670

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clacton family trUSt 107-111 Pier Avenue, Clacton-on-Sea CO15 1NJ PD LDA SI YA Tel: 01255 475026 advert page 84

corner lodge ltd 185-193 Meadow Way, Jaywick Sands, Clacton-on-Sea CO15 2HP Tel: 01255 220228

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cottage reSidential care Home, tHe 51 High Street, Brightlingsea CO7 0AQ D PD LDA MH Tel: 01206 303676 cottage walK, 4 Clacton-on-Sea CO16 8DG Tel: 07920 005309

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croft, tHe Thorrington Road, Great Bentley, Colchester CO7 8PR Tel: 01206 251904

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delamer HoUSe 41 Naze Park Road, Walton-on-the-Naze CO14 8JR OP Tel: 01255 852366 don tHomSon HoUSe Low Road, Dovercourt, Harwich CO12 3TS Tel: 01255 240978

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dovercoUrt HoUSe reSidential care Home 23-25 Fronks Road, Dovercourt, Harwich CO12 3RJ OP D MH Tel: 01255 506010 dUnedin reSidential Home 10 Connaught Gardens East, Clacton-on-Sea CO15 6HY Tel: 01255 476484

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elm tree Elm Tree Avenue, Frinton-on-Sea CO13 0AX Tel: 01255 677747

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85

THE CEDARS

Caring in dementia The specialists in care of the elderly visually impaired

• Established & family owned • Relaxed, friendly and comfortable environment • Catering for over 65 year olds

• All staff have visual awareness training • Accommodation in modern, well-equipped surroundings • Braille and tactile signage throughout • Permanent and respite care

Fully registered with the CQC and a member of Essex Independent Care Association

Tel: 01255 673654 Fax: 01255 673177

Tel: 01255 433619

6 Russell Road, Clacton-on-sea, ESSEX CO15 6BE

Email: info@essexblind.co.uk

Web: www.readhouse.org

Essex Blind Charity, Read House, 23 The Esplanade, Frinton on Sea CO13 9AU

Five Stacks Residential Care Centre Elderly & Dementia Care • Learning/Physical Disability • Nursing Care Five Stacks Residential Home is a completely family run and owned Home, providing the highest quality residential care services in elegant surroundings, aiming to provide dignity, choice, independence, fulfilment and privacy for their residents.

With all the comforts of home, a luxurious lounge areas with satellite television, comfortable and spacious dining areas and many quiet areas, including a conservatory room and sensory area, a community room and shop.

The bedrooms are all equipped with furniture and television and offer extreme comfort; all have wash facilities and most have en-suite. Also offering both bath and shower rooms and wet room to accommodate all service users’ needs.

Five Stacks pride themselves on the highest quality of care and daily living, including daily activities and fresh home cooking, with ingredients from their local suppliers.

Tel: 01255 820417 fivestacks@tinyworld.co.uk www.fivestacks.com 209 Point Clear Road, St Osyth, Essex CO16 8JD

If you are looking for information and advice about care and support, our website can help you.

The publishers of this Directory have a new website which lets you search for the care you want in your local area.

• It provides a fully searchable facility for care homes, home care, supported living (learning disability only) and housing with care • Regularly updated data from CQC • Up to date information on important topics such as paying for care, care options and further help and advice • Information on how to contact our Advice Line (see pages 35, 37, 45, 92) • You have the option to save your search results and return to them at a later date • View electronic versions of our Directories

Start your search today:

www.carechoices.co.uk 86

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

tendring care homes continued erneSt lUff Home 2-4 Luff Way, Garden Road, Walton-on-the-Naze CO14 8SW Tel: 01255 679212

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fairlawnS care Home 41 Walsh Lane, Clacton-on-Sea, Clacton CO15 1UP OP D Tel: 01255 425296 fairview 68 Freeland Road, Clacton-on-Sea CO15 1LX PD LDA MH Tel: 0845 880 2526 firS, tHe Thorpe Road, Kirby Cross, Frinton-on-Sea C013 0NJ OP PD LDA YA Tel: 01255 862617 five StacKS reSidential care centre 209 Point Clear Road, St Osyth, Clacton-on-Sea CO16 8JD Tel: 01255 820417 advert page 86 foUr windS 32a Church Road, Brightlingsea CO7 0JF Tel: 01206 308176 frintondene care Home 4 Third Avenue, Frinton-on-Sea CO13 9EG Tel: 01255 679635 fUtUreS care Home 162 Church Road, Brightlingsea CO7 0QU Tel: 01206 305835

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gairlocH reSidential care Home 11-15 Russell Road, Clacton-on-Sea CO15 6BE OP D Tel: 01255 422788 advert page 88 glengariff reSidential Home 45 Freeland Road, Clacton-on-Sea CO15 1LX Tel: 01255 220397

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Haven reSidential care Home ltd, tHe 27 Penfold Road, Clacton-on-Sea CO15 1JN MH YA Tel: 01255 436403 Holland road, 48 Clacton-on-Sea CO15 6EL Tel: 01255 474934

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Homeacre 28 Hayes Road, Clacton-on-Sea CO15 1TX Tel: 01255 425365 Jenny’S HoUSe 36 Old Road, Clacton-on-Sea CO15 1HX Tel: 01255 220086

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KilKenny reSidential care Home 6 Third Avenue, Frinton-on-Sea CO13 9EG Tel: 01255 672253

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KingSton HoUSe 7 Kings Road, Clacton-on-Sea CO15 1BG Tel: 01255 473513

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lime coUrt Lime Avenue, Dovercourt CO12 4DE Tel: 01255 506340

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lime treeS Sparrows Corner, Harwich Road, Great Oakley, Harwich CO12 5AD Tel: 01255 880281

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little manor reSidential care Home 2 Long Road, Mistley, Manningtree CO11 2HN PD LDA Tel: 01206 391488 little PaddocKS The Street, Little Clacton CO16 9LG Tel: 01255 860309

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Hamilton lodge trUSt Rectory Road, Great Bromley, Colchester CO7 7JB OP PD LDA YA Tel: 01206 230298

lodge, tHe 16-18 Beach Road, Dovercourt, Harwich CO12 3RP Tel: 01255 503678

Haven lodge, 91 14 Wellesley Road, Clacton-on-Sea CO15 3PP LDA MH Tel: 0845 880 2526

lodge care Home 82 Kirby Road, Walton-on-the-Naze CO14 8RJ OP D PD Tel: 01255 850809

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87

CAVENDISH RESIDENTIAL CARE HOME

26 KINGS ROAD, CLACTON-ON-SEA, ESSEX CO15 1AZ TEL: 01255 423861 FAX: 01255 222789 EMAIL: cavendish@essexcarehomes.co.uk WEB: www.essexcarehomes.co.uk

The Cavendish is a luxurious residential home for the elderly, incorporating convalescence, long and short term residential and dementia care. The home is set in beautifully landscaped gardens and is located a mere 10 minute walk from the town centre. It is positioned in a quiet residential area just close to the beautiful and unspoilt beaches of Clacton.

GAIRLOCH RESIDENTIAL CARE HOME

11–15 RUSSELL RD, CLACTON-ON-SEA, ESSEX CO15 6BE TEL: 01255 422788 FAX: 01255 423187 EMAIL: gairloch@essexcarehomes.co.uk WEB: www.essexcarehomes.co.uk

Gairloch is a friendly, professional home for the elderly, incorporating convalescence, long and short term residential and dementia care. The home is located in the quiet area of Holland-on-sea, close to the towns’ amenities and a short distance away from the charming and idyllic seafront and promenade.

WINSFORD HOUSE RESIDENTIAL CARE HOME

43 St Paul’s Road, Clacton-on-Sea, Essex CO15 6AU TEL: 01255 424044 FAX: 01255 479637 EMAIL: winsfordhouse@essexcarehomes.co.uk WEB: www.essexcarehomes.co.uk

Winsford House is a beautiful luxurious residential care home for the elderly. Incorporating convalescence, long and short stay residential care. The home is located a few minutes walk from the seafront and promenade.

Hunt Healthcare Group homes all provide the following: • Friendly trained professional caring staff and highly qualified manager • Exciting regular entertainment outings • 24hr room service, open meal times, open visiting • Full-time activities co-ordinator • Day care • Specialist cooked cuisine to meet individual tastes and medical requirements • New friends waiting to meet you Helping you to Choose and Pay for Care • 0800 38 92 077 • Regular hairdresser, chiropodist and dentist visits Advice for older people

tendring care homes continued longfUrrowS reSidential care Home 4 Long Road, Mistley, Manningtree CO11 2HN D PD LDA Tel: 01206 392634

Penant, tHe 7-9 Harold Road, Clacton-on-Sea CO15 6AJ Tel: 01255 479926

magdalen cloSe HoStel 1-5 Magdalen Close, Clacton-on-Sea CO15 3LS D PD LDA SI Tel: 01255 432951

Penfold lodge 8-10 Penfold Road, Clacton-on-Sea CO15 1JN Tel: 01255 223311

maitland HoUSe 33 Church Road, Clacton-on-Sea CO15 6AX Tel: 01255 421415

Penny Pot care Home 8-16 Alton Road, Clacton-on-Sea CO15 1LB Tel: 01255 424077

marmora care Home 4-6 Penfold Road, Clacton-on-Sea CO15 1JN Tel: 01255 422719

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meadow view 178 Meadow Way, Jaywick, Clacton-on-Sea CO15 2SF MH Tel: 01255 431301 meadowcroft reSidential care Home Steam Mill Road, Bradfield CO11 2QY PD LDA Tel: 01206 393879 mid meadowS 72-74 Elm Tree Avenue, Frinton-on-Sea CO13 0AS OP PD LDA YA Tel: 01255 675085 mondial 3 Old Road, Clacton-on-Sea CO15 1HX Tel: 01255 420995

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oaKlandS care Home ltd 34A/B Church Road, Brightlingsea CO7 0JF Tel: 01206 305622 oaKley HoUSe 11 Oakley Road, Harwich CO12 4QZ Tel: 01255 880281

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oaKS reSidential care Home, tHe 14 St Mary’s Road, Aingers Green, Great Bentley, Colchester CO7 8NN OP D MH SI Tel: 01206 250415 orcHardS, tHe Station Road, Thorrington CO7 8JA Tel: 01206 250676

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PeterHoUSe Sneating Hall Lane, Kirby-Le-Soken, Frinton-on-Sea CO13 0EW Tel: 01255 861241

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Point clear road, 165 St Osyth, Clacton-on-Sea CO16 8JB Tel: 01255 823172

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PoPlarS 63 Naze Park Road, Walton-on-the-Naze CO14 8LA OP D Tel: 01255 675557 qUenBy reSt Home Brightlingsea Road, Thorrington, Colchester CO7 8JH OP D MH Tel: 01206 250370 read HoUSe 23 The Esplanade, Frinton-on-Sea CO13 9AU OP PD LDA SI Tel: 01255 673654 advert page 86 regent HoUSe 28-30 Wellesley Road, Clacton-on-Sea CO15 3PP MH Tel: 01255 421122 retreat, tHe 64 Hall Lane, Walton-on-the-Naze CO14 8HD Tel: 01255 675948

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ridgemont HoUSe Low Road, Dovercourt, Harwich CO12 3TS OP LDA YA Tel: 01255 319473 ridgewell HoUSe 95 Dulwich Road, Holland-on-Sea CO15 5LZ Tel: 01255 815633

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89

tendring care homes continued roSier Home 22-24 Harold Road, Clacton-on-Sea CO15 6AJ OP D MH Tel: 01255 427604

tendring meadowS care Home The Heath, Tendring, Clacton-on-Sea CO16 0BZ OP D Tel: 01255 870900

SareSta and Serenade Bromley Road, Elmstead Market, Colchester CO7 7BX PD LDA SI YA Tel: 01206 827034

trelawne reSt Home ltd 31 Lancaster Gardens West, Clacton-on-Sea CO15 6QG Tel: 01255 220259

Sea Breeze reSidential care Home 34 Carnarvon Road, Clacton-on-Sea CO15 6QE OP D Tel: 01255 435515 SHeiling, tHe 186 Meadow Way, Jaywick, Clacton-on-Sea CO15 2EZ MH Tel: 01255 427109 SPring lodge 23 Vicarage Gardens, Clacton-on-Sea CO15 1BU OP Tel: 01255 420045 SPringBanK Heath Road, Tendring, Clacton-on-Sea CO16 0BX OP D PD YA Tel: 01255 870237 St alBan’S HoUSe 2 St Alban’s Road, Clacton-on-Sea CO15 6BA PD LDA MH Tel: 01255 221698 St marK’S reSidential care Home 38-40 Wellesley Road, Colchester CO15 3PW Tel: 01255 421750

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St micHael’S care Home 93 Marine Parade East, Clacton-on-Sea CO15 6JW OP D PD SI Tel: 01255 423688 Stronvar reSt Home Strangers Corner, Church Road, Brightlingsea CO7 0QT OP Tel: 01206 304007 tamarind, tHe 112 Ramsey Road, Dovercourt, Harwich CO12 4RN LDA Tel: 01255 507283 tang Hall reSidential Home 18 Cottage Grove, Bockings Elm, Clacton-on-Sea CO16 8DH Tel: 01255 421304

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trinity HoUSe 47 High Street, Manningtree CO11 1AH Tel: 01206 394550 walton road, 1 Clacton-on-Sea CO15 6DU Tel: 01225 431622

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waterS view reSidential Home 85 Harwich Road, Little Oakley, Harwich CO12 5JA OP Tel: 01255 880516 well HoUSe Chestnut Way, Brightlingsea CO7 0UH Tel: 01206 303311 wellwicK HoUSe 100 Colchester Road, St Osyth, Clacton-on-Sea CO16 8HB Tel: 01255 823547

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wincHeSter HoUSe 90 Frinton Road, Kirby Cross CO13 0HJ Tel: 01255 678813 winSford HoUSe 43 St Paul’s Road, Clacton-on-Sea CO15 6AU Tel: 01255 424044 advert page 88

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woodBoro reSidential Home 29-31 Skelmersdale Road, Clacton-on-Sea CO15 6BZ OP D Tel: 01255 420090 woodrowS lane, 17 Bockings Elm, Clacton-on-Sea CO16 8DN OP PD LDA SI Tel: 01255 433057 yorK HoUSe and alderSmore 19 York Road, Holland-on-Sea CO15 5NS PD LDA YA Tel: 01255 814333

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90

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

tendring homes nursing area care care homes withwith nursing continued anna victoria nUrSing Home Peace Haven, Pole Barn Lane, Frinton-on-Sea CO13 9NH OP PD Tel: 01255 675609

Kennedy HoUSe Kennedy Way, Clacton-on-Sea CO15 4AB OP D PD LDA YA Tel: 01255 206060

carnarvon nUrSing centre 22-24 Carnarvon Road, Clacton-on-Sea CO15 6QF OP D PD LDA MH SI YA AD Tel: 01255 426628

little Holland Hall 339 Frinton Road, Holland-on-Sea CO15 5SS Tel: 01255 813402 advert page 93 OP D PD LDA MH

edenSor nUrSing and reSidential Home 3-9 Orwell Road, Clacton-on-Sea CO15 1PR OP D PD MH Tel: 01255 423317 five StacKS reSidential care centre 209 Point Clear Road, St Osyth, Clacton-on-Sea CO16 8JD Tel: 01255 820417 advert page 86

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micHaelStowe Hall Ramsey Road, Ramsey, Harwich CO12 5EP Tel: 01255 880308

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ramSey manor (nUrSing & reSidential Home) Ramsey Road, Ramsey, Harwich CO12 5EP OP D Tel: 01255 880308

Harvey centre (mental HealtH nUrSing Home) 19-23 The Street, Weeley, Clacton-on-Sea CO16 9JF OP MH YA Tel: 01255 831457

Seaview HoUSe nUrSing Home 14-16 Colne Road, Clacton-On-Sea CO15 1PY Tel: 01255 421480

Haven lodge Reckitts Close, Holland Road, Clacton-on-Sea CO15 6PG Tel: 01255 435777 advert page 93 OP D PD LDA MH

Seven riverS care Home Hall Road, Great Bromley, Colchester C07 7TR PD YA Tel: 01206 230345

MH

Uttlesford care homes BarnetSon coUrt 1 Braintree Road, Great Dunmow CM6 1HS Tel: 01371 875373 BingS Hall Chelmsford Road, Felsted CM6 3EP Tel: 01371 820544

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glendale reSidential care Home 14 Station Road, Felsted CM6 3HB Tel: 01371 820453

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Hargrave HoUSe 103 Cambridge Road, Stansted Mountfitchet CM24 8BY Tel: 01279 817272

OP D BradBUry reSoUrce centre Hatfield Haven SecHa Pound Lane Ugley, Bishop’s Stortford CM22 6HP OP Stortford Road, Hatfield Heath, Tel: 01279 816165 Bishop’s Stortford CM22 7DL croft HoUSe nUrSing and reSidential Home OP Tel: 01279 730043 Braintree Road, Great Dunmow CM6 1HR OP PD HatHerley care Home ltd Tel: 01371 872135 Chaters Hill, Saffron Walden CB10 2AB falcon HoUSe reSidential Home OP Tel: 01799 508080 George Green, Little Hallingbury, HUmfrey lodge Bishop’s Stortford CM22 7PP OP Rochelle Close, Thaxted CM6 2PX Tel: 01279 658393 Tel: 01371 233822 advert outside Back cover OP D PD SI OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SecHa - South Essex Care and Health Association - For more information see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

91

Uttlesford care homes continued maranello Walden Road, Thaxted CM6 2RE Tel: 01376 574900 moat HoUSe, tHe Great Easton, Great Dunmow CM6 2DL Tel: 01371 870193

LDA

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redBond lodge Chequers Lane, Great Dunmow CM6 1EG Tel: 01371 873232 advert outside Back cover OP D PD SI

Uttlesford care homes with nursing Broome end care Home Pines Hill, Mountfitchet, Stansted CM24 8EX OP D YA Tel: 01279 816455 advert below

HigHfield Private care Home 9-11 Mandeville Road, Saffron Walden CB11 4AQ OP D PD SI YA Tel: 01799 524936

croft HoUSe nUrSing and reSidential Home Braintree Road, Great Dunmow CM6 1HR OP PD Tel: 01371 872135

Stanley wilSon lodge Four Acres, Saffron Walden CB11 3JD Tel: 01799 529189

OP D

BROOME END CARE HOME Pines Hill, Mountfichet, Stansted, Essex CM24 8EX T: 01279 816455 E: broome.end@fshc.co.uk HOPES GREEN CARE HOME 16 Brook Road, South Benfleet, Essex SS7 5JA T: 01268 752327 E: hopes.green@fshc.co.uk LADYVILLE LODGE CARE HOME Fen Lane, North Ockendon, Ockendon, Essex RM14 3PR T: 01708 855982 E: ladyville.lodge@fshc.co.uk ROMFORD GRANGE CARE HOME 144 Collier Row Lane, Romford, Essex RM5 3DU T: 01708 755185 E: romford.grange@fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers Our homes are unique, we're proud to offer high standards of service and care, including residential and nursing care services for both long stay and short stay respite service users.

Contact our homes directly, or visit www.fshc.co.uk

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Advertisers are highlighted

92

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Dedicated to personalised care

Visit us or call: Chelmsford Manor Lodge

01245 496028

Clacton on Sea Haven Lodge

01255 435777

Colchester Silversprings

01206 251962

Colchester Tall Trees

01206 844425

Dagenham Cherry Orchard

020 8984 0830

Halstead Colne View

01787 478473

Holland on Sea Little Holland Hall

01255 813402

Ilford Meadow Court

020 8548 3580

Care UK has nursing and residential homes throughout the UK. For more information visit:

Maldon St Peter's Court

01621 840466

www.careuk.com

Romford Heatherbrook

01708 737961

If you are currently searching for a care home offering the highest standards of nursing and residential care as well as specialist care for people with dementia, come and visit one of our homes local to you and see how we can make a difference.

Our homes specialise in quality, personalised care and aim to ensure every resident experiences: • • •

A rich and fulfilling life Comfort and reassurance Respect and dignity

So drop in to any of our homes for a cup of tea and chat and discover how Care UK can help you find the best care for your loved one.

REF: ESSEX

An introduction to Southend-on-Sea Welcome to this year’s edition of the Southend Care Services Directory. I hope you will find it a valuable resource whether you want to know about the care and support services that are available for yourself or someone you care for.

Our commitment Southend Borough Council’s Adult and Community Services Department is responsible for planning and commissioning a wide range of services for adults who live in the borough.

We are committed to helping people remain as independent as possible and ensuring that people who need care or support services have as much choice and control about the services they need. Regardless of whether you pay for services yourself or if they are paid for by the local authority we will do our best to help you find the support that suits your circumstances.

them can manage on their behalf. We have established an Access Team that can respond quickly to requests for help and offers advice about accessing services, and we have strengthened our homecare re-ablement services to help older people regain the confidence and skills that they may have lost through accident or illness.

Contact us You are welcome to contact Southend Borough Council for advice and support and where appropriate we can refer you to one of our social care teams.

I do hope that you find this Directory useful in helping you and your family make informed decisions about the choices available to you in Southend and we are grateful to Care Choices who have produced this Directory at no cost to Southend Borough Council.

Partnership working We work closely with the care providers in Southend to ensure that they provide a quality service to our residents. We encourage prospective residents or users of services to read the reports from the Care Quality Commission which are available on their website www. cqc.org.uk. We also encourage people to use the checklists of questions to be found in this Directory (see pages 10, 39 and 43).

The challenge for us all – whether we provide services, use or commission them is to ensure that good quality care with dignity and choice is the norm. We will continue to work with the care providers to that end.

Southend-on-Sea Borough Council contact details Opening hours: Monday to Friday 8:45am - 5:15pm

Personalisation Personalisation aims to enable people to have and be responsible for their own Personal Budget and to have independent and fulfilling lives and to exercise the level of choice and control they want. All people who use services are offered the choice of a Direct Payment or a Personal Budget that we can or someone appointed by

94

Simon Leftley Corporate Director Adult and Community Services

General enquiries and out of hours emergencies: 01702 215000 Minicom: 01702 352641 Adult Social Services: 01702 215008 www.southend.gov.uk

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Southend home care providers 1St CAre NUrSiNg Ltd Westcliff-on-Sea Tel: 01702 437711

essex home care

OP D PD LDA MH SI YA AD

A1 CAre AgeNCy Ltd Westcliff-on-Sea Tel: 01702 342325

OP D PD LDA SI YA

AffiNity trUSt dOmiCiLiAry CAre AgeNCy SOUtheNd & eSSex Westcliff-on-Sea LDA Tel: 01702 335980 ALL rOUNd CAre ServiCeS Ltd Leigh-on-Sea Tel: 01702 512437 AShLey CAre LLP Westcliff-on-Sea Tel: 01702 348142 BArNABAS hOUSe SeChA Westcliff-on-Sea Tel: 01702 348171 BrAemAr CAre ServiCeS Southend-on-Sea Tel: 01702 302914 CAre COmPANy, the Leigh-on-Sea Tel: 01702 477888 CArewAtCh SOUtheNd Hadleigh Tel: 01702 557007 CAriNg CArerS Ltd Southend-on-Sea Tel: 01702 213955

OP

OP D PD MH SI YA AD

LDA YA

OP D PD LDA MH SI

OP

OP D PD LDA MH SI YA

OP PD LDA YA

CfP COmmUNity ServiCeS Ltd Westcliff-on-Sea OP D PD LDA MH SI YA Tel: 01702 344744 CryStAL CAre Leigh-on-Sea Tel: 01702 511222

OP D PD MH SI YA

de vere CAre Southend-on-Sea Tel: 020 8220 8084

OP D PD MH

dOLPhiN COUrt Thorpe Bay Tel: 01702 584088

D PD YA

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thurrock home care 105

eCO wiNgS Westcliff-on-Sea Tel: 01702 330577 Advert page 96 eNArA SOUtheNd Southend-on-Sea Tel: 01702 434910 eNS reCrUitmeNt Ltd Westcliff-on-Sea Tel: 01702 361400

PD LDA SI YA

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

eStUAry COmmUNity SUPPOrt ServiCe Southend-on-Sea Tel: 01702 462246 fieLd LANe dOmiCiLiAry AgeNCy, the Southend-on-Sea Tel: 01702 344615 fLOreNCe hOUSe Westcliff on Sea Tel: 01702 437989 Advert page 45

LDA YA

LDA

OP LDA MH YA

heALth ANd hOme dOmiCiLiAry CAre AgeNCy Westcliff-on-Sea Tel: 01702 346465 OP D PD MH hOme CAre PrOfeSSiONALS Ltd Southend-on-Sea Tel: 01702 467515 hOme iNSteAd SeNiOr CAre Great Wakering Tel: 01702 535308 jArk heALthCAre Southend-on-Sea Tel: 01702 339444 jm CArehOmeS Ltd Westcliff-on-Sea Tel: 01702 437040

OP D PD LDA SI

OP PD LDA MH SI YA

OP D PD LDA MH SI YA

OP D PD LDA MH YA AD

keNNedy Leigh hOme CAre ServiCe Westcliff-on-Sea Tel: 01702 334655

OP D YA

meNCAP dOmiCiLiAry CAre - SOUtheNd Shoeburyness Tel: 01702 341250

LDA

NexUS SUPPOrt Ltd Leigh-on-Sea Tel: 0845 519 60 88

LDA Continued on page 97 >>

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

Advertisers are highlighted

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95

Specialists in high quality support either in your own home or in the community.

“

“ A brighter day every day We can help you with all of your Home Care Support needs, with our knowledge and experience we can fit around you and your needs.

Making a positive difference to the quality of your life Managing Director: Dr Asif Raja BSc (Hons), MBBS (Lon)

Contact us and see if we can help Head Office: 38/40 Ceylon Road, Westcliff on Sea, Essex SS0 7HP T: 01702 343 062 F: 07092 039 258 E: contact@summercare.org

2010 Winner Homecare Innovator

2012 Finalists

2010, 2011, 2012 Best UK Employer Finalists

Best Employer and Innovator

www.summercare.org

Eco Wings Eco Wings is a life skills and social skills centre for young adults aged between 19 -30. We work on all aspects of life and social skills including:

Eco Ed Eco Ed is a diploma in life & social skills working at levels entry 2, entry 3 and level 1, providing work based training for young people.

For more information, please contact us on: T: 01702 330 577 E: ecowings@rocketmail.com 32-38 MILTON RD, WESTCLIFF-ON-SEA, ESSEX SS0 7TG

Eco Nights Eco Nights is our new programme that provides overnight respite for young people, encouraging them to become independent.

It also enables access to evening activities, such as cinema, clubbing.

Welcome to SPDNS Nurse Care CIC We have over 30 years experience providing care & support when you need it, at home and in warden controlled/supported housing.

What sort of care is provided?

• • • • •

Looking

•

for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

96

• •

We offer assistance with getting up or going to bed, bathing and showering, toileting needs & assistance with medication.

Specialist dementia care.

Respite visits for carers.

Care for people at the end of life, and support for their families.

Night sitting or night sleeping / Crisis support for difficult times.

Help with domestic tasks - bed making & laundry, cleaning, shopping & meal preparation.

Escorting to appointments Nail Trimming service

Care Quality Commission Inspection March 2012 - Fully compliant with essential standards 24 HOUR ON CALL SUPPORT Visit us at www.spdnsnursecare.com

For an information pack or to request a nail trimming appointment please call

nursecare CIC

01702 431300

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Southend home care providers continued redSPOt hOmeCAre (eSSex) Ltd Westcliff-on-Sea OP D PD LDA MH SI Tel: 01702 338865 rOyALe CArerS Limited Southend-on-Sea Tel: 01702 353547

OP D PD SI YA

SAS SUPPOrt ANd SOLUtiONS Ltd Southend-on-Sea OP D PD LDA MH SI YA AD Tel: 01702 291824 SOUtheNd therAPy ANd reCOvery teAm (StArt) Southend-on-Sea OP D PD LDA MH SI YA AD Tel: 01702 606917 SPdNS hOUSe Westcliff-on-Sea Tel: 01702 431300

SUmmerCAre SeChA Westcliff-on-Sea Tel: 01702 343062

OP D PD LDA MH SI YA Advert page 96

SUreCAre SOUtheNd Westcliff-on-Sea Tel: 01702 555088

OP D PD MH SI YA

trAiNiNg & CAre SOLUtiONS Ltd Westcliff-on-Sea OP D PD LDA MH SI YA Tel: 01702 432777

OP D PD LDA MH SI YA Advert page 96

Southend care homes

essex care homes

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thurrock care homes 106

AArANdALe LOdge 2-4 St Vincent’s Road, Westcliff-on-Sea SS0 7PR OP D Tel: 01702 352096

AStrAL LOdge reSideNtiAL hOme 32-35 Ailsa Road, Westcliff-on-Sea SS0 8BJ Tel: 01702 345409

OP D

ABANdALe LOdge SeChA 87 Station Road, Leigh-on-Sea SS9 1ST Tel: 01702 714128 Advert page 99

AvONdALe reSt hOme SeChA 38 Avondale Drive, Leigh-on-Sea SS9 4HN Tel: 01702 711934

OP D

ABBeyfieLd St geOrge’S hOUSe SeChA Park Terrace, Westcliff-on-Sea SS0 7PH Tel: 01702 331512

LDA MH

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ABBOttSwOOd LOdge reSideNtiAL CAre hOme SeChA 226 Southchurch Road, Southend-on-Sea SS1 2LS OP D MH Tel: 01702 462541 AdALAh reSideNtiAL reSt hOme Ltd 20 Cliff Road, Leigh-on-Sea SS9 1HJ Tel: 01702 711162

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BALi hAi CAre hOme SeChA 14-16 Southbourne Grove, Westcliff-on-Sea SS0 9UR Tel: 01702 479867

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BeAUfOrt LOdge 10-12 St Vincent’s Road, Westcliff-on-Sea SS0 7PR OP D Tel: 01702 353640 BiffiNS CAre hOme SeChA 18 Thorpedene Gardens, Shoeburyness SS3 9JB OP Tel: 01702 292120

AiLSA hOUSe reSideNtiAL CAre hOme 64-66 Genesta Road, Westcliff-on-Sea SS0 8DB OP D Tel: 01702 346473

BLAkeNey hOUSe 33-35 Park Road, Westcliff-on-Sea SS0 7PQ Tel: 01702 335724

ALySON hOUSe SeChA 11 Cobham Road, Westcliff-on-Sea SS0 8EG OP D PD LDA SI YA Tel: 01702 345566

BLiSS CAre hOme 23 Cobham Road, Westcliff-on-Sea SS0 8EG Tel: 01702 351267

LDA YA

OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

Advertisers are highlighted

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97

Southend care homes continued

essex care homes

BrAdBUry hOme 2 Roots Hall Drive, Southend-on-Sea SS2 6DA Tel: 01702 435838

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dOLPhiN COUrt 179-182 Eastern Esplanade, Thorpe Bay SS1 3AA D PD YA Tel: 01702 584088

BrAemAr LOdge reSideNtiAL CAre hOme 481 Victoria Avenue, Southend-on-Sea SS2 6NL OP D Tel: 01702 302914

eLgiN reSt hOme SeChA 12-14 Manor Road, Westcliff-on-Sea SS0 7SS Tel: 01702 340172

BrAmBLeS CAre hOme SeChA 22 Cliff Road, Leigh-on-Sea SS9 1HJ Tel: 01702 472417

eLkiNgtON hOUSe (SOUtheNd BLiNd weLfAre OrgANiSAtiON) SeChA 9 Imperial Avenue, Westcliff-on-Sea SS0 8NE OP D SI Tel: 01702 348200

CAtheriNe miLLer hOUSe SeChA 13-17 Old Leigh Road, Leigh-on-Sea SS9 1LB Tel: 01702 713113 CAveLL LOdge 5 Blenheim Chase, Leigh-on-Sea SS9 3BZ Tel: 01702 480660

OP D

OP D

fAirmeAd LOdge 45 Fairmead Avenue, Westcliff-on-Sea SS0 9RY LDA Tel: 01702 308197

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fAirview hOUSe 14 Fairview Drive, Westcliff-on-Sea SS0 0NY Tel: 01702 437555

OP D

grANdviLLe LOdge Limited SeChA 17-19 Grand Drive, Leigh-on-Sea SS9 1BG Tel: 01702 470976

OP D

CedAr LOdge SeChA 169 Westbury Road, Southend-on-Sea SS2 4DL LDA Tel: 01702 301652 ChAdwiCk LOdge reSideNtiAL hOme SeChA 8 Chadwick Road, Westcliff-on-Sea SS0 8LS OP D Tel: 01702 331599 ChALtONhOLme SeChA 1-3 First Avenue, Westcliff-on-Sea SS0 8HS Tel: 01702 346534 Advert page 100 OP D PD MH SI YA CherryCrOft 59 Crowstone Road, Westcliff-on-Sea SS0 8BG Tel: 01702 343654

OP D

grANge, the 122 Crowstone Road, Westcliff-on-Sea SS0 8LQ MH Tel: 01702 432064 hArt hOUSe SeChA 91 Hamstel Road, Southend-on-Sea SS2 4NF OP D MH YA AD Tel: 01702 619611

LDA

hArt view SeChA 4 Valkyrie Road, Westcliff-on-Sea SS0 8BU OP D MH YA AD Tel: 01702 433330

CrOwStONe hOUSe Crowstone Avenue, Westcliff-on-Sea SS0 8HT OP D PD SI Tel: 01702 436611

hAveNgOre hOUSe SeChA 27 Fairfield Road, Eastwood, Leigh-on-Sea SS9 5RZ OP D Tel: 01702 529243 Advert page 99

CrOwStONe mANOr CAre hOme SeChA 38 Crowstone Road, Westcliff-on-Sea SS0 8BA Tel: 01702 333594 Advert Outside Back Cover

OP

heALth ANd hOme Limited 148-150 North Road, Westcliff-on-Sea SS0 7AG OP D PD LDA MH AD Tel: 01702 340844

CUmBerLANd LOdge 22 Cumberland Avenue, Southend-on-Sea SS2 4LF MH Tel: 01702 602361

hOLLieS, the 70 Canewdon Road, Westcliff-on-Sea SS0 7NE D LDA YA Tel: 01702 354744

deLAwAre hOUSe Maplin Way North, Shoeburyness SS3 9PS Tel: 01702 588501

kAthryN COUrt 84 Ness Road, Shoeburyness SS3 9DH Tel: 01702 292800 Advert Outside Back Cover OP D PD SI

OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

98

Advertisers are highlighted

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

AbAndAle lodge

Basic Criteria for Suitability Clients requiring 24 hour monitored residential care to assist in re-establishing themselves in the community.

We are unable to accept clients who abuse drugs or alcohol. The age range accepted for residence is 25-60 years.

Residential Psychiatric Care and Rehabilitation Abandale is a small comfortable home catering for eight residents, suffering from severe and enduring mental health problems, who whilst no longer needing hospitalisation are not ready for independent living. We specialise in rehabilitation of clients with a forensic history who require a period of proven stability within a supported community Havengore Email add_haven 1/5 06 29/09/2011 11:56 Page 1 environment.

www.abandalelodge.co.uk PleAse ContACt: JeAn grAnge proPrietor telePhone: 01702 714128 87 stAtion roAd leigh-on-seA essex ss9 1st

Havengore House (Dementia registered)

Havengore House is a country style house set in three-quarters of an acre of landscape gardens, in a quiet suburban setting, close to amenities. Havengore is also registered for dementia care.

• Outings are arranged to visit places of interest and also shopping trips. There are weekly sessions of reminiscing and bingo, gentle exercise and mental stimulation sessions are enjoyed by all. Visits from different entertainers are arranged for singing and music. Lift to all floors, large dining room which caters good home cooked food.

For further information or to arrange for a visit, please contact us by telephone or e-mail enquiries@havengorehouse.co.uk

27 Fairfield Road, Eastwood, Leigh on Sea, Essex, SS9 5RZ

Tel: 01702 529243 www.havengorehouse.co.uk

The Lilacs

Residential Home foR tHe eldeRly • sea front 300 yards away.

• en-suite facilities.

• 24 hour care.

• local transport facilities very accessible.

• sunny rear garden.

• all single rooms.

3s t 2 s ar ra tar te ra d ex ted ce go llen od t 2 - 2 00 01 8/0 0 9

• full central heating.

• Home cooking to a high standard.

• short stay and long stay.

• Visiting doctors, chiropodist, hairstylist and clergy. mr Barry Waters or faz Painchun 121 Chalkwell avenue, • Passenger lift.

Westcliff-on-sea essex ss0 8nl, tel: 01702 712457 • trained staff. www.the-lilacs.co.uk • large conservatory

Westerley Westcliff on Sea offers… · A person centred environment for permanent residential, respite or day care. · A Christian ‘family’ with daily acts of worship. · High quality en-suite room with comfortable lounges, homely atmosphere and a wide range of activities. · The warmest of welcomes for you and your family and friends.

Call us now for a brochure or to arrange a visit Westerley, 1 Winton Avenue,Westcliff on Sea, Essex, SS0 7QU Call 01702 349209 or e-mail at westcliffm@lwpt.org.uk or visit www.lwphomes.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care

99

The Southend-on-Sea

Darby & Joan Organisation

A charity running four Homes caring for the elderly All our homes are run for the benefit of our residents, and considerable efforts are taken to ensure we employ dedicated staff who provide a caring, homely atmosphere in well managed establishments. We welcome both Local Authority and also privately funded residents.

ALL ENQUIRIES TO THE HEAD OFFICE AT: 50 AVENUE ROAD, WESTCLIFF-ON-SEA, ESSEX SS0 7PJ

CECIL JONES HOUSE

CHALTONHOLME

50 Avenue Road, Westcliff-on-Sea, Essex SS0 7PJ

1-3 First Avenue, Westcliff-on-Sea, Essex SS0 8HS

Sheltered accommodation in nine single studio apartments Most rooms en-suite, some ground floor.

Television and telephone points in private rooms. All meals catered. Pleasant gardens.

Ground-floor social lounge and dining room.

Laundry facilities provided. Close to town and transport links. Housekeeper.

Residential Care Home for 33 Residents.

Single rooms.

Twenty-four hour care by sympathetic staff.

Pleasant gardens and lounges.

Large dining room.

Social events and outings arranged.

Two lifts.

Tel: 01702 345969

Tel: 01702 346534

SANDRINGHAM 5-7 Westcliff Avenue, Westcliff-on-Sea, Essex SS0 7QR

Residential Care Home for 20 Residents Single rooms en-suite.

Twenty-four hour care by sympathetic staff. Prime location.

Pleasant lounge and dining room.

Social events and outings arranged.

Lift.

Tel: 01702 352911

ST. MARTINS 59 Imperial Avenue, Westcliff-on-Sea, Essex SS0 8NQ

Residential Care Home for 26 Residents.

Three lounges. Extensive gardens.

Excellent food with a choice of menu.

Modern alarm call system.

Fully trained staff. Full range of entertainment. Visiting services (hairdresser, chiropodist, etc) Tel: 01702 475891

Telephone: 01702 345969 or Email: darbyandjoan.org@btopenworld.com Web: www.darbyandjoan.org CHARITABLE COMPANY LIMITED BY GUARANTEE REGISTERED NUMBER 4378521 - REGISTERED CHARITY No. 1093882

Helping you to Choose and Pay for Care • 0800 38 92 077

Advice for older people

Southend care homes continued

essex care homes

62

thurrock care homes 106

kimBerLey grACe CAre hOme SeChA 15-17 Grosvenor Road, Westcliff-on-Sea SS0 8EP OP D Tel: 01702 347386

memOry hOUSe 6-9 Marine Parade, Leigh-on-Sea SS9 2NA Tel: 01702 478245

kiNgStON hOUSe 43 Woodfield Park Drive, Leigh-on-Sea SS9 1LN LDA YA Tel: 01702 712022

meteOr reSt hOme SeChA 34-36 Meteor Road, Westcliff-on-Sea SS0 8DG OP D Tel: 01702 340518

kNOLL, the 115 Southchurch Boulevard, Thorpe Bay, Southend-on-Sea SS2 4UR PD LDA MH Tel: 01702 586684

meyriN hOUSe 35 Hobleythick Lane, Westcliff-on-Sea SS0 0RP OP D Tel: 01702 437111

LABUrNUmS SeChA 20 Chalkwell Avenue, Westcliff-on-Sea SS0 8NA Tel: 01702 477898 OP PD LDA SI YA LegrA reSideNtiAL CAre hOme 54 Salisbury Road, Leigh-on-Sea SS9 2JY Tel: 01702 712222 LifStAN wAy CAre hOme 74 Lifstan Way, Thorpe Bay SS1 2XE Tel: 01702 466772 LighthOUSe 403-405 Westborough Road, Westcliff-on-Sea SS0 9TW Tel: 01702 308893

OP D

MH

LDA

LiLACS reSideNtiAL hOme, the SeChA 121 Chalkwell Avenue, Westcliff-on-Sea SS0 8NL OP D Tel: 01702 712457 Advert page 99 mANOr reSt hOme 35 Manor Road, Westcliff-on-Sea SS0 7SR Tel: 01702 343590 mAPLiN hOUSe 117 Church Road, Shoeburyness SS3 9EY Tel: 01702 297494 meLLOr hOUSe 80 Station Road, Westcliff-on-Sea SS0 7RQ Tel: 01702 437350

miLtON hOUSe 58 Avenue Road, Westcliff-on-Sea SS0 7PJ Tel: 01702 437222

OP D

OP

NewBrAe CAre hOme 41 Crowstone Road, Westcliff-on-Sea SS0 8BG OP D Tel: 01702 430431 NewhAveN COmmUNity CAre Ltd (PhOeNix hOUSe) 124 Crowstone Road, Westcliff-on-Sea SS0 8LQ LDA YA Tel: 01702 337057 NightiNgALe hOUSe 69/71 Crowstone Road, Westcliff-on-Sea SS0 8BG OP D Tel: 01702 338552 Advert page 102 NOrth AveNUe, 278 Southend-on-Sea SS2 4EN Tel: 01702 461386

LDA MH SI YA

PALmerStON hOUSe CAre hOme 21 Palmerston Road, Westcliff-on-Sea SS0 7TA Tel: 01702 213553

OP D

LDA

POPPy LOdge CAre hOme 4 Drake Road, Westcliff-on-Sea SS0 8LP Tel: 01702 342793

OP D

LDA

PriOry hOUSe Prittlewell Chase, Westcliff-on-Sea SS0 0SR Tel: 01702 344145

OP D

OP D MH

meLrOSe hOUSe SeChA 95 Alexandra Road, Southend-on-Sea SS1 1HD Tel: 01702 340682 OP D PD SI

rAveNSmere 13-15 Manor Road, Westcliff-on-Sea SS0 7SR OP D PD LDA MH Tel: 01702 330347

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

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101

Nightingale House

Residential CaRe home (foR the eldeRly and eldeRly with dementia) CaRe at its best

Designed with the care and comfort of the elderly in mind, Nightingale House offers residents the best facilities and a standard of luxury normally expected from a high class hotel. Our establishment is a registered, 30 bed, residential care home for the elderly and elderly residents with dementia. The Home has the 24 hour services of fully qualified staff whose friendly yet professional, skilled yet understanding, and above all empathetic, caring and gentle manner is reflected in the quality of care, which is of the highest possible standard. All staff have a common goal in maintaining and improving the self respect, health, independence and motivation of residents.

• Situated a very short distance from the seafront and local amenities.

• Luxurious single and shared rooms, all with ensuites and TV/video entertainment facilities.

• Attractive day rooms, beautiful balconies and an elegant Victorian style conservatory overlooking a serene landscaped garden.

• Long or short stay, and residents requiring full state support are all welcome.

• All residents are constantly encouraged to keep their individuality, always maintaining close contacts with family and friends.

• Various activities and excursions arranged to keep residents occupied and stimulated.

With the responsibility of caring for your loved ones falling to us, family and friends can concentrate on their affairs and can rest, confidently knowing that the interests of their loved one has taken priority with the highly dedicated team of staff and management of the home.

No amount of words can give a full picture of Nightingale House and there is no substitute for a visit. So why not give us a call!!

Nightingale House Residential Care Home

69/71 CrOWSTONe rOAD, WeSTCLiff ON SeA, eSSex SS0 8BG “…for the sake of caring”

TeL: 01702 338 552 Or 01702 330 133 fAx: 01702 331 788 MOB: 07956 345 745 eMAiL: nightingale-carehome@hotmail.co.uk

“…for the sake of caring”

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Southend care homes continued

essex care homes

rAymONd hOUSe 7-9 Clifton Terrace, Southend-on-Sea SS1 1DT OP D Tel: 01702 352956 rOSe mArthA COUrt 64 Leigh Road, Leigh-on-Sea SS9 1LF Tel: 01702 482252

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SANdriNghAm SeChA 5-7 Westcliff Avenue, Westcliff-on-Sea SS0 7QR Tel: 01702 352911 Advert page 100 OP D PD MH SI YA SANdS LOdge SeChA 15 Kings Road, Westcliff-on-Sea SS0 8LL Tel: 01702 340501

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thurrock care homes 106

SUmmerLOdge SeChA 20 Grosvenor Road, Westcliff-on-Sea SS0 8EN Tel: 01702 343062 OP PD LDA MH SI YA Advert page 96 SUmmerview SeChA 35 Pembury Road, Westcliff-on-Sea SS0 8DU Tel: 01702 343062 OP D LDA MH SI YA Advert page 96 SUNfLOwerS SeChA 37 Pembury Road, Westcliff-on-Sea SS0 8DU Tel: 01702 343062 OP D PD LDA MH SI YA Advert page 96

SANdy LOdge Southchurch Avenue, Shoeburyness SS3 9BA OP PD LDA YA Tel: 01702 462246

vALkyrie LOdge 22 Valkyrie Road, Westcliff-on-Sea SS0 8BY Tel: 01702 302642

SAxON LOdge 20 Smith Street, Shoeburyness SS3 9AL Tel: 01702 295001

viCtOriA COUrt PrivAte reSt hOme SeChA 127-129 York Road, Southend-on-Sea SS1 2DX OP D Tel: 01702 465574 Advert page 104

LDA SI

SiLverSeA LOdge 46 Silversea Drive, Westcliff-on-Sea SS0 9XE OP D PD SI Tel: 01702 480502

weStBOrOUgh rOAd, 388 - 390 Westcliff-on-Sea SS0 9TN Tel: 01702 349193

SOUthwOLd hOUSe 16-18 Cliff Road, Leigh-on-Sea SS9 1HJ Tel: 01702 715240

weStCLiff LOdge Ltd 118-120 Crowstone Road, Westcliff-on-Sea SS0 8LQ Tel: 01702 354718

St edith’S COUrt 18 Hillside Crescent, Leigh-on-Sea SS9 1EN Tel: 01702 480688

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St mArtiN’S reSideNtiAL hOme SeChA 59 Imperial Avenue, Westcliff-on-Sea SS0 8NQ OP D PD MH SI Tel: 01702 475891 Advert page100

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weSterLey reSideNtiAL CAre hOme fOr the eLderLy 1 Winton Avenue, Westcliff-on-Sea SS0 7QU Tel: 01702 349209 Advert page 99

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St miChAeL’S CAre hOme fOr the eLderLy SeChA 20 Meteor Road, Westcliff-on-Sea SS0 8DG OP D Tel: 01702 434274

weStmiNSter hOUSe reSideNtiAL CAre Ltd SeChA 41 Westminster Drive, Westcliff-on-Sea SS0 9SJ OP MH AD Tel: 01702 333034

SUmmerhiLL SeChA 211 Manchester Drive, Leigh-on-Sea SS9 3ET Tel: 01702 343062 OP D PD LDA MH SI YA Advert page 96

whittiNghAm hOUSe Whittingham Avenue, Southend-on-Sea SS2 4RH Tel: 01702 614999

OP D

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Advertisers are highlighted

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103

Southend care homes continued wiLLOwdALe LOdge SeChA 21 Cromer Road, Southend-on-Sea SS1 2DU OP D PD SI YA Tel: 01702 469547

wiNdermere reSt hOme SeChA 23-25 Windermere Road, Southend-on-Sea SS1 2RF OP D Tel: 01702 303647

Victoria Court

RESIDENTIAL HOME

Victoria Court Private Residential Home is an established care home specialising in high quality long-term and day care to elderly people. We are now registered to care for people with dementia.

Jennifer Varrier leads a committed staff team dedicated to providing a home for life for residents. Staff are trained in all areas necessary to deliver quality care. Our in-house assessors provide support to staff as they progress through our training programme. Day care places available.

Address: 127 York Road, Southend-on-Sea, Essex SS1 2DX Tel: 01702 465574

Southend care homes with nursing

Email: victoriacrt@aol.com

essex care homes with nursing

63

ALexANder hOUSe PrivAte NUrSiNg hOme 25 - 27 First Avenue, Westcliff-on-Sea SS0 8HS OP D PD LDA MH Tel: 01702 339695

mOUNtdALe NUrSiNg hOme SeChA 59 Mountdale Gardens, Leigh-on-Sea SS9 4AP OP D Tel: 01702 421019

BOSCOmBe LOdge NUrSiNg hOme 65 Boscombe Road, Southend-on-Sea SS2 5JD OP D Tel: 01702 603444

NAzAreth hOUSe 111 London Road, Southend-on-Sea SS1 1PP Tel: 01702 345627

BritANNiA LOdge SeChA 1 Ailsa Road, Westcliff-on-Sea SS0 8BJ Tel: 01702 432927

NOrmAN hOUSe NUrSiNg hOme 51-53 Elm Road, Shoeburyness SS3 9PD Tel: 01702 297217

BrOOkLANdS NUrSiNg hOme 25 Lambeth Road, Leigh-on-Sea SS9 5XR Tel: 01702 525375

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NOrtON PLACe 162 Ness Road, Shoeburyness SS3 9DL OP D PD LDA YA Tel: 01702 462246

ferNBrOOk hOUSe 34-47 Fernbrook Avenue, Southend-on-Sea SS1 2QW OP D Tel: 01702 460364

UPLANdS NUrSiNg hOme 27-31 Cobham Road, Westcliff-on-Sea SS0 8EG OP PD YA Tel: 01702 352752

keNwAy COUrt 5 Kenway, Southend-on-Sea SS2 5DX Tel: 01702 440750

weSt hOUSe 11 St Vincents Road, Westcliff-on-Sea SS0 7PP OP D Tel: 01702 339883

PD LDA YA

LANgLey LOdge SeChA 39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ OP D PD SI Tel: 01702 340186 mArANAthA reSideNtiAL hOme SeChA 211 York Road, Southend-on-Sea SS1 2RU Tel: 01702 467675

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thurrock care homes with nursing

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

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Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

An introduction from thurrock Council Thurrock Council is committed to developing working partnerships with the private and independent sector care homes and home care agencies across the borough. Councillors in Thurrock recognise the need for people to choose their own care home - though many will choose to remain in the local area.

The following homes, provided by the public, private and voluntary sectors, are located within the borough. They are subject to registration and regulation by the Care Quality Commission.

In addition, there are five providers of home care that are commissioned by the Council. One is a Council-provided service that is for reablement and the four other providers are from the voluntary, charitable and independent sectors who work in geographical patches. The Council is working closely with those providers to implement home care that delivers a person- centred service.

Financial aid towards the cost of care is subject

to a Community Care Assessment through the People Services Directorate, this is then presented to the Adult Social care Resource Allocation Panel for decision. Thurrock’s assessment teams are based in Civic Offices in Grays, Basildon Hospital and the Older People’s Mental Health Team in Bridge Road.

There are several care homes for older people and disabled adults and some also provide nursing care. A number of homes are registered to care for people with dementia.

Sarah Carter Interim Contracts and Commissioning Manager, Community Well-Being, Thurrock Borough Council. thurrock Council - Adult Social Care Tel: 01375 652652 Email: social.care@thurrock.gov.uk John Stanley - Manorcourt Homecare_1/4 03/11/2011 10:14 Page 1 www.thurrock.gov.uk

thurrock home care providers AkABA SOCiAL Uk Ltd South Ockendon Tel: 01708 856889 AveLey hOUSe (1) South Ockendon Tel: 01708 856444 AveLey hOUSe (2) South Ockendon Tel: 01708 863289 edeN BrOOk hOme CAre Grays Tel: 01245 363888

A caring professional service OP LDA MH YA

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LDA

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hOmeCAre reABLemeNt teAm Grays OP D PD LDA MH SI YA Tel: 01375 390000 mCCh SOCiety Limited Chafford Hundred Tel: 01375 483736

We have been providing exceptional care services to people living in the community since 1989.

We encourage Service Users to make their own decisions and lifestyle choices supporting person centred care. Our services offer flexibility, providing care from ½ hour to 24 hours.

We also welcome ISF, and Direct Payments clients, who may wish to use us on a full time basis or when their regular care worker takes a holiday, ensuring that their care needs are still being met.

• Home Care ~ Personal Care • Domestic/Shopping services • Meal Preparation • Comfort/Safety check • 24 Hr/Live-in Care/Short or Long Term - listed on the Essex best valued ranked list of providers for 24 hour live in services.

• Respite & Sitting Services • Home from Hospital • Night Care • Accompanying Services • Specialist Services • Blitz Cleaning • Fully trained staff and CRB checked • 3* Excellent CQC Rating Call us for a free, no obligation meeting in your own home to discuss your needs with one of our representatives.

Thurrock Office Tel: 01375 485440 Overall winners of the ‘Best Practice Award for dignity in Thurrock 2011 Workers and Live-in Care Workers.

Committed to Equality for All www.johnstanleys.co.uk LDA MH

Part of the Manorcourt Homecare Group John Stanley’s Care Agency Ltd Thurrock • Hornchurch • Care Plus Essex Ltd Saffron Walden

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

Visit www.carechoices.co.uk for further assistance with your search for care

105

thurrock home care providers continued mANOrCOUrt hOmeCAre - jOhN StANLey Grays OP D PD MH YA Tel: 01375 485440 Advert page 14 & 105 PrOfeSSiONAL CAre ServiCeS Ltd Grays OP D PD LDA MH SI Tel: 01375 372812 regeNtS CAre ServiCeS Tilbury Tel: 01375 846865

SeSNhA CAre South Ockendon Tel: 01708 856444 Advert page 22 tAke 4 PerSONNeL Limited Grays Tel: 01375 391337

OP LDA

tLC CAre ServiCeS Grays Tel: 01375 656010

OP PD MH SI

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thurrock care homes

essex care homes

A m CAre hOme Ltd 56-58 Lodge Lane, Grays RM16 2YH Tel: 01375 379134

PD LDA MH

62

Southend care homes 97

dexter CLOSe, 44 Grays RM17 5AU Tel: 01375 396497

LDA

AveLey hOUSe (1) Arcany Road, South Ockendon RM15 5SX OP D PD LDA MH SI Tel: 01708 856444

emmANUeL hOUSe 4 Spencer Walk, Tilbury RM18 8XJ Tel: 01375 850099

LDA

AveLey hOUSe (2) 6 Park Lane, Aveley RM15 4UD Tel: 01708 863289

fALCON hOUSe 9 Falcon Avenue, Grays RM17 6SB Tel: 01375 407054

LDA MH

BArN ANd COACh hOUSe High Road, North Stifford, Grays RM16 5UE Tel: 01375 383543

LDA MH YA

LDA

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BeLmAiNe AveNUe, 18 Corringham SS17 7TB Tel: 01375 360788

LDA

BeNNett LOdge Waterson Road, Chadwell-St-Mary, Thurrock RM16 4LD Tel: 01375 842724 Advert Outside Back Cover OP D PD SI

hAthAwAy rOAd ShOrt BreAk reSPite ServiCe 23 Hathaway Road, Grays RM17 5LB LDA Tel: 01375 383556 hOLLyrOSe hOUSe 116 Lodge Lane, Grays, Essex RM16 2UL D LDA MH YA AD Tel: 01375 371940 hOLLywOOd reSt hOme 34 Cresthill Avenue, Grays RM17 5UJ OP D MH YA AD Tel: 01375 382200

BreAkAwAy 23 Park Lane, Aveley, South Ockendon RM15 4UB OP PD LDA SI YA Tel: 01708 861520

hOmeSteAdS, the 216 Southend Road, Stanford-Le-Hope SS17 7AQ Tel: 01375 402444

LDA

COLLiNS hOUSe Springhouse Road, Corringham SS17 7LE Tel: 01375 671162

LArwOOd Fullbrook Lane, South Ockendon RM15 5JY Tel: 01708 857354

LDA

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Advertisers are highlighted

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

thurrock care homes continued LeAtherLANd LOdge Darenth Lane, South Ockendon RM15 5LS Tel: 01708 853059 Advert Outside Back Cover OP D PD SI

OAk hOUSe 103 Corringham Road, Stanford-Le-Hope SS17 0BA OP D Tel: 01375 673104

LONg LANe, 130 Grays RM16 2PR Tel: 01375 394649

LDA

SAtASh COmmUNity CAre PrOjeCt Ltd 109 - 111 Mollands Lane, South Ockendon RM15 6DJ LDA YA Tel: 01708 856592

LDA

SUNNySide hOUSe Limited 130 High Street, Aveley, South Ockenden RM15 4BX LDA Tel: 01708 861201

LDA MH

whArf CLOSe, 1 Goldingham Farm Estate, Stanford-Le-Hope SS17 0EJ LDA Tel: 01375 360789

meeSONS LOdge (CAre mANAgemeNt grOUP) 1 Henry de Grey Close, Meesons Lane, Grays RM17 5GH LDA Tel: 01375 383267

whiteCrOft, the Stanford Road, Orsett RM16 3JL Tel: 01375 892850 Advert Outside Back Cover OP D PD SI

merrie LOOtS fArm reSideNtiAL hOme East Tilbury Road, Linford SS17 0QS Tel: 01375 673178

whitehALL hOUSe 40 Whitehall Lane, Grays RM17 6SS Tel: 01375 407054

LONg LANe, 295 Grays RM16 2QD Tel: 01375 387952 mediNA rOAd, 28 Grays RM17 6AQ Tel: 01375 380366

mOLLANdS LANe, 117-119 South Ockendon RM15 6DJ Tel: 01708 851936

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wOOLiferS AveNUe, 38A Corringham SS17 9AU Tel: 01375 640292

PD LDA SI

thurrock care homes with nursing AvALON NUrSiNg hOme Longhouse Road, Chadwell-St-Mary, Grays RM16 4QP PD LDA SI Tel: 01375 841402 BLUeBeLL COUrt Stanley Road, Grays RM17 6QY Tel: 01375 369318

OP D PD

CArOLyNe hOUSe Waterson Road, Chadwell-St-Mary, Thurrock RM16 4LD Tel: 01375 843756 Advert Outside Back Cover OP D PD SI COACh hOUSe, the 10 Woodwards Heights, Woodward Close, Grays RM17 5RR Tel: 01375 396041

PD SI YA

diviNe LOdge 6 Mayflower Road, Chafford Hundred, Grays RM16 6BE LDA Tel: 01375 650555

eStUAry hOUSiNg ASSOCiAtiON Limited BrAdd CLOSe, 1 Off South Road, South Ockenden RM15 6SA OP PD LDA YA Tel: 01702 462246 gALLimOre LOdge Meesons Lane, Grays RM17 5HR Tel: 01375 396174 grAPeCrOft CAre hOme 82-84 Calcutta Road, Tilbury RM18 7QJ Tel: 01375 852020

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grAyS COUrt Church Street, Grays RM17 6EG Tel: 01375 376667

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essex care homes with nursing

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Southend care homes with nursing

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OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs SeChA - South Essex Care and Health Association member - For more information see page 5

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

107

Index

Advertisers are in bold

Essex home care

15

Southend home care

95

Thurrock home care

105

These indices will assist you in your search for care. Home care providers begin below, care homes are presented alphabetically, followed by other advertisers.

Home care providers 1 Stop Rec Limited 15 A Pl+us Caring Service Office 15 A1 Home Care Ltd 15 Abacus Care (Essex) Limited 15 Abbey Care Solutions Ltd 15 ABK Caring Service Ltd 15 Accuro 15 Advantage Healthcare Group 15 Affable Care Head Office 15 All About U Care Services Limited 15 All Care 15 Alliance Care and Support 15 Allied Healthcare Group Limited Basildon, Colchester, Harlow 15 Alpha Care Solutions Ltd 15 Amonet (Essex) 15 Angels Home Care Services 15 Anglian Care Limited Rankin House 15 Annie’s Homecare Services 15 AQS Homecare Essex 15 Ashleigh Centre, The 15 Aspirations Southeast Adults 15 Autism Anglia Domiciliary Care Agency 15 Bakers’ Villas 17 Bamburgh House 17 Better Healthcare Services 17 Bloomsbury Home Care 17 Bluebird Care 17 Braintree Healthcare Limited 17 Bupa Home Healthcare Ltd 17 Calvern Care Ltd 17 Care at Hand Ltd 17 Care at Home UK Ltd 17 Care Assist Home Care Limited 17 Care by Us 17 Care Plus Essex Ltd 17 Care Solutions Limited DCA 17 Caremark - Chelmsford 17 Caremark - Harlow & Epping 17 Caremark Southend & Rochford 17 Carewatch Southend 17 Caring 4 U (UK) Ltd 17 Caring Companions of Essex 17 Caring Direct Ltd 17

108

Chelmsford Communtiy Care Services DCA Christchurch Care Agency Clacton Clacton Family Trust Cloud 9 Care Ltd Colchester Community Services DCA Colchester DCA Comitis L11 Limited T/A Home Instead Care Community Care Services DCA - Colchester Constable Care Limited Creative Care Services Ltd - SE Essex Crossroads Association - Uttlesford Crossroads Care - Braintree District & Chelmsford - Brentwood, Basildon & Districts - Tendring & Colchester

17 17 17 19 19 19 19 19 19 19 19 19 19 19 19

Crossroads Caring Redbridge Epping & Harlow Office 19 Damor Care 19 Danbury Care 19 Dengie Care Providers 19 Dial-a-Carer Service 19 Domiciliary Support & Reablement Service - Braintree 19 - Chelmsford & Maldon 19 - Colchester 19 - Epping 19 - Harlow & Uttlesford 19 - South East 19 Domiciliary Support Extra Care Service West Essex 21 East County Care Ltd 21 Edenbrook Home Care Ltd 21 ENS Recruitment & Training Services 21 Essex & Suffolk Quality Care Ltd 21 Essex Cares Domciliary Support Extra Care Service 21 Essex Dementia Care 21

Essex Mind Essex Reablement and Home Care Services Excelle Home Care Family Homecare Ltd Family Mosaic Domiciliary Care First Class Care Agency Fitzpatrick Total Home Care Ltd Florence House Forest Homecare Ltd Gemstone Care Ltd Global Inspirations Greenfield Care Ltd Guardian Homecare Essex Hamelin Trust Community Support Service High Street, 291 Home Choice Care Essex Home Choice Care Clacton Home Farm Trust Home Instead Senior Care - Basildon - Colchester - Sawbridgeworth Honey Tree Court Horizon Homecare Ideal Home Care Solutions Ltd Jean Allen Care Services Ltd T/A Home Instead Senior Care JR Charles Home Care Junctions Care Agency Ltd J’s Hospice, The K.T.M. Care Kingswood Care Services Ltd Langley Support Services Limited Livability Lifestyle Choices East Anglia Lloyds Nursing Agency London Care PLC - Basildon - Harlow M.J.K Nursing Agency Malco Nursing Agency Ltd Manorcourt Homecare John Stanley Mansion Care

21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23 23

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Index continued

Advertisers are in bold

Home care providers continued Mayfair Care Services Limited Mears Care Ltd - Basildon - Loughton - New Futures Medic2 UK Ltd Basildon Medical Partnerships Limited Mike Riglin Nursing Montecare Solutions Ltd - Clacton-on-Sea - Harwich New Partnerships (Lynray and Peach Cottage) Nightingale Home Care Nightowls Care LLP North London Homecare & Support Ltd Palmerstone Homecare Limited PALS Limited - Admin Office Pathways Care Group

23 23 23 23 25 25 25 25 25 25 25 25 25 25 25 25

Peace of Mind Homecare People in Partnership Ltd Plough Corner Premier Children and Young Peoples Care and Protection Services Limited Primary Care UK Ltd Quinn Domiciliary Agency Ltd Right Care (Domiciliary Care Agency) Ltd Rose Belle Ross Nursing Services Limited Safer Care Community Services Saga Homecare - Colchester - Hornchurch - Maldon Select Medicare Sesnha Care

Ashlyn Ashpark House Ashview Aspen Grange Care Home Attwood’s Manor Care Home Avalon Aveley Lodge Rest Home Ayletts House Bamburgh House Barling Lodge Barnetson Court Beech House Beeches, The Beechlands Belamacanda Belfry Residential Home, The Bellevue Residential Care Home Belmont Lodge Care Centre Berecroft Home Bethany House Bings Hall Blackberry Court Blackbrook House Care Ltd Blackthorns Blamsters Farm Blenheim Care Home Blossomwood Boars Tye Farm Residential Home

27 27 27 27 27 27 27 27

25 25 25 25 27

Southern Family Care St George’s Ltd St Lukes Place Stable House Colchester Summercare Chelmsford Swan Housing Association Swanstaff Recruitment TLC Care TLC Care Homes Ltd (Community Support) TLC DCA Rayleigh Essex Treetops Tollcare T/A Asap Care Agency Total Care Direct Ltd Two Counties Community Care Limited Wecare Ltd Wick Farm Road, 39 Vivo Support Limited Your Life Care Solutions

80 72 62 66 66 72 72 71 83 82 91 62 70 78 83 71 83 78 80 63 91 72 72 63 63 83 72 64

Boucherne Limited Bourne House Bradbury House Bradbury Resource Centre Braintree Nursing Home and Care Home Bramble Close Habilitation Unit Brambles, The Brandon House Brenalwood Care Home Brentwood Care Centre Brewery House Brewster House Brick Barn Residential Home Bridgemarsh Residential Home Broadoaks Brook Care Home Brookes House Brookfield Residential Home Brooklyn House Broome End Care Home Broomfield Grange Broomhills Bungalow, The Bungalow, The (Colchester) Bungalow, The (Wickford) Butterfly’s Care Home (1-3 Bromley Road)

81 72 64 91

25 25 25 25 25 25 25 25 25 25

27 27 27 27 27 27 27 27 27 27

Essex care homes Abberton Manor Nursing Home Abbey Care Home Acorn House Acorn Lodge Care Home Acorn Village Admirals Reach Residential and Nursing Home Albion Park House Aldeburgh House Alder House Care Home Alderwood Alexandra House (Harlow) Alexandra House (Harwich) Alexandra House and The Lodge Anchor Lodge Retirement Home Anisha Grange Anna Victoria Nursing Home Anvil House Ardtully Retirement Residence Arundel House Ashbrook Court Care Home Ltd Ashcroft Care Home Limited Asher House Ashingdon Hall Residential Care Home Ashingdon Road, 296 Ashlar House Ashley House

77 83 62 63 83 72 78 72 78 77 80 83 72 83 63 91 62 68 83 79 77 83 82 82 79 71

Visit www.carechoices.co.uk for further assistance with your search for care

66 78 72 83 83 68 64 81 85 71 82 82 68 85 85 92 72 82 71 85 62 72

109

Index continued

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Essex care homes continued Butterfly’s Care Home - 186 Wivenhoe Road 72 Butterfly’s Care Home - 23 Percival Road 85 Camberley Lodge Residential Care Home 85 Cameron House 62 Carnarvon Nursing Centre 91 Cavendish Residential Care Home 85 Cedar House 62 Cedars, The (Clacton-on-Sea) 85 Cedars Residential Care Home 64 Central Avenue, 2 62 Chalkney House 64 Chaplin Lodge 62 Chelmsford Nursing Home 72 Cherries Residential Home 81 Cherry Leas Care Home 85 Cheviot Nursing Home 77 Chignal House 71 Chrislyn House 85 Church Road, 19 85 Churchfields 64 Clacton Family Trust 85 Clayburn Lodge 62 Cleaveland Lodge 72 Coldwell Villa 72 Colne House 64 Colne Place Residential Care Home 64 Colne View 66 Colonia Court Residential & Nursing Home 77 Conifers 64 Cook Close, 14 (Brain Injury Rehabilitation Unit) 85 Corner House 85 Corner Lodge Ltd 85 Corporation Road, 24A (Redbridge Community Housing Limited) 71 Cottage Residential Care Home, The 85 Cottage Walk, 4 85 Cracknell Close, 3 73 Croft House Nursing and Residential Home 91, 92 Croft, The 85 Crouched Friars Residential Home 73 Cunningham House 78 Deansbrook Farm 81 Delamer House 85

110

Don Thomson House 85 Dorset Lodge Limited 82 Dovercourt House Residential Care Home 85 Down Hall Residential Home 81 Drummonds 64 Dudbrook Hall 68 Dunedin Residential Home 85 Eastham 71 Eco Nights 70 Edensor Nursing and Residential Home 91 Eight Ash Court Limited 73 Eleni House 73 Elizabeth House 70 Elm Cottage 73 Elm House 73 Elm Tree 85 Elmcroft Care Home 82 Ernest Luff Home 87 Essex Care Consortium: • Colchester 73 • Marks Tey 73 • Plume House 73 Estoril 81 Evelyn May House 62 Ewer Court 73 Fairlawns Care Home 87 Fairview 87 Fairview Road, 19 62 Faith Global Links Ventures Ltd 71 Falcon House Residential Home 91 Fenham Lodge 71, 64 Fern Lodge 64 Firs, The 87 Firstlings 81 Five Stacks Residential Care Centre 87, 91 Foley House 64 Forest Home 64 Forest Place Nursing Home 79 Four Winds 87 Franciscan Convent Residential Home 64 Frank Foster House 78 Freda Gunton Lodge Residential Home 73 Fremnells, 71, The 63 Frintondene Care Home 87 Futures Care Home 87 Gable Lodge Residential Home 78

Gables, The 73 Gairloch Residential Care Home 87 Ghyll Grove Residential and Nursing Home 63 Gifford House Care Home 63 Glendale Residential Care Home 91 Glengariff Residential Home 87 Glenroyd House 62 Godden Lodge Residential and Nursing Home 70 Goldenley 70 Gordon Road, 17 62 82 Gowlands Grammar School House 64 Grange, The 62 Grangewood 64 Great Horkesley Manor 73 Great Wheatley Nursing Home 83 Grovelands Lodge 62 Hailey House Residential Care Home 81 Hainault Avenue, 3 83 Halstead Lodge 66, 77 Hamilton Lodge Trust 87 Hargrave House 91 Harvey Centre (Mental Health Nursing Home) 91 Hatfield Haven 91 Hatfield Peverel Lodge Residential and Nursing Home 72 Hatherley Care Home Ltd 91 Haven Lodge 87 Haven Lodge (Clacton–on–Sea) 91 Haven Residential Home Ltd, The - Clacton 87 Haven, The (Colchester) 73 Hedgerows 68 Henderson and Harvard 73 Heron Court 68 Herondale, 2 62 Heywood Lodge 62 Highfield Private Care Home 92 Hill House 73 Hilton House 73 Holland Road, 48 87 Hollymede Cottage 62 Holyrood House Residential Home 81 Homeacre 87 Honey Lane Care Home 78 Hopes Green Care Home 70

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Index continued

Advertisers are in bold

Essex care homes continued Howard Lodge Humfrey Lodge Hutton Village Nursing Home Imola Jameson House Jamesons Residential Care Home Jamesons Residential Care Home Limited - Mill Road, 140 -189a - Nayland Road, 58a - Turner Road, 32 - Turner Road, 39a Jenny’s House Jubilee Lodge (Vitalise) Kacee Lodge Keefield Kennedy House Kilkee Lodge Residential Home Kilkenny Residential Care Home Kingston House Larchwood Care Home Laurels Ltd, The Lawns Nursing Home, The Lawrence Road, 1 Leonard Lodge Limber Care Home Lime Court Lime Trees Little Holland Hall Little Manor Residential Care Home Little Millfields Little Oaks Residential Care Home Little Paddocks Little Wakering House Livingstone House Lodge, The - Dovercourt Lodge, The - Maldon Lodge Care Home Loganberry Lodge London Road, 86 Longfurrows Residential Care Home Longcroft Residential Care Home Longfield Longmead Court Nursing Home Longview Longwood Place Loughton Hall

68 91 68 64 73 73 73 73 73 73 87 79 73 80 91 64 87 87 64 62 72 62 68 78 87 87 91 87 75 81 87 83 80 87 81 87 75 62 89 62 81 66 70 62 78

Lugano Residence for the Elderly 78 Luncies Road, 97 62 Lychgate House 75 Lynray and Peach Cottage 64 Lyons Court 71 Madelayne Court 71 Magdalen Close Hostel 89 Maitland House 89 Maldon Lodge 75 Mandalay 81 Manor Lodge 72 Mansion House Residential Home 82 Maple House 75 Maple Lodge 75 Maple Manor 75 Maranello 92 Marcris House 78 Marillac, The 68 Marine Approach, 12 70 Marmora Residential Home 89 Mason Way, 138-138a 78 McKechnie House 75 Meadow View 89 Meadowcroft Residential Care Home 87 Meadows 64 Meadowview Residential Home 64 Mellows, The 78 Mercers 75 Mercers Place 75 Michaelstowe Hall 91 Mid Meadows 89 Middleton Manor 82 MIG House Residential Care Home 68 Mill House 75 Millard House 64 Millers 75 Milton Lodge Retirement Home 75 Mirabeau 64 Moat House, The 92 Mondial 89 Moorings Nursing Home, The 70 Morley Road, 43a & 43b 75 Moulsham Home 71 Mountnessing Road, 230a 63 Mundy House 63 Myland House 75

Nationwide Community Care Ltd 75 Nayland Lodge 75 Netteswell Rectory 80 New Copford Place Residential Care Home 75 Newholme House 71 Newlands 75 Nightingale Close, 2/3/4 66 Oakdale 70 Oakes, The 63 Oakland (Essex) 63 Oaklands Care Home Ltd 89 Oakley House 89 Oaks Care Home, The 75, 77 Oaks Residential Care Home, The 89 Ogilvie Court 66 Okeley Care Centre 71 Old Deanery Care Home, The 66 Old Rectory, The 75 Old Shenfield Place 68 Orchards, The 89 Paddocks, The 66 Paradise Lodge 71 Park View 66 Parkdale 75 Parklands Nursing Home 70 Parkstone Avenue, 1 70 Partridge Care Centre 80 Passmores House 80 Paternoster House 79 Pathways 75 Peacehaven 75 Peldon Campus 76 Penant, The 89 Penfold Lodge 89 Penny Meadow 76 Penny Pot Care 89 Peterhouse 89 Pickwick Close, 30-31 63 Pinewood and Hollywood 76 Point Clear Road, 165 89 Poplars 89 Primecare 63 Prince Edward Duke of Kent Court 66 Priory Lodge 66, 76 Queens Court Nursing Home 79 Queens Lodge 76

Visit www.carechoices.co.uk for further assistance with your search for care

111

Index continued

Advertisers are in bold

Essex care homes continued Queens Park Court Care Home Quenby Rest Home Quiet Waters Ramsey Manor (Nursing & Residential Home) Rascasse Rawlings House Read House Rectory Lodge Redbond Lodge Regent House Retreat, The Ridgewell House Ridgemount House Ridings, The Robin Hood Road, 42 Rose Belle Rosebank Rosedale Court Rosier Home Rowan House Rowans Saresta and Serenade Scarletts Schumey’s Corner Sea Breeze Residential Care Home Seaview Seaview House Nursing Home Seton Unit Seven Arches Nursing Home Seven Rivers Care Home Sheiling, The Sherrell House Shernbroke Hostel Shrub End Lodge Silvanna Court Silverpoint Court Residential Care Home Silver Springs Southborough Care Home Southminster Residential Home

63 89 68 91 66 76 89 63 92 89 89 89 89 76 68 66 76 83 90 68 76 90 76 82 90 76 91 68 68 91 90 79 78 76 63 70 77 71 82

Spring Lodge 90 Springbank 90 Springfields Nursing Home 77 Springfields Residential Home 76 Squeaks House Residential Care Home 82 Squirrels, The 68 St Alban’s House 90 St Andrew’s Lodge 76 St Dominics Residential Home 66 St Fillans Care Centre 77 St George’s Witham Nursing Home 66, 71 St Joseph’s Nursing Home 72 St Mark’s Residential Care Home Ltd 90 St Mary’s Court 66 St Michael’s Care Home 90 St Peter’s Court 82 Stafford Court 70 Stafford Hall 70 Stambridge Meadows 83 Stanley Wilson Lodge 92 Stanway Green Lodge 76 Stanway Villa 76 Stonecroft 66 Stronvar Rest Home 90 Sunny Lodge 76 Swan Care Residential Home 82 Sweyne Court 83 Sycamore 68 Sydervelt Lodge 70 Tall Trees 77 Tallis House 78 Tamarind, The 90 Tang Hall Residential Home 90 Tara Residential Home 68 Tendring Meadows Care Home 90 Third Avenue, 7/9 63 Tidings, The 66 Timber Grove 83 Totham Lodge Residential Home for the Elderly 82

Treetops 77 Treetops Care Home 78 Trelawne Rest Home Ltd 90 Trinity House 90 Trippier 76 Tudor House 76 Tye Green Lodge 80 Upshire Residential Home 78 Valentine House 66 Valentine Lodge 70 Valmark House 76 Villeneuve House 82 Vista Road, 16 63 Wakes Hall 76 Walton Road, 1 90 Waters View Residential Home 90 Weald Hall Residential Home 78 Well House 90 Wellwick House 90 Welshwood Manor 77 Wensley House Residential Home 78 West Lodge Residential Care Home 79 West Thorpe, 35 63 Westacres 63 Whiteheather 76 Willow Bay 70 Willow Court 79 Willow Health Ltd 76 71 Willow Tree Lodge Willowmead Care Home 66, 71 Willows 66 Winchester House 90 Windle Court 82 Winifred Dell Care Centre 68 Winsford House 90 Woodacre 82 Woodboro Residential Home 90 Woodbury Court 63 Woodlands Residential Home for Ladies 76 Woodrows Lane, 17 90 York House and Aldersmore 90

Southend home care providers 1st Care Nursing Ltd A1 Care Agency Ltd Affinity Trust Domiciliary Care Agency - Southend & Essex

112

95 95 95

All Round Care Services Ltd Ashley Care LLP Barnabas House Braemar Care Services

95 95 95 95

Care Company, The Carewatch - Southend Caring Carers Ltd CFP Community Services Ltd

95 95 95 95

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

Index continued

Advertisers are in bold

Southend home care providers continued Crystal Care De Vere Care Dolpin Court Eco Wings Enara Southend ENS Recruitment Ltd Estuary Community Support Service Field Lane Domiciliary Agency, The

95 95 95 95 95 95

Health and Home Domiciliary Care Agency

95

Florence House

95

95

95

Nexus Support Ltd

95

Redspot Homecare (Essex) Ltd

97

Royale Carers Limited

97

SAS Support and Solutions Ltd

97

Southend Therapy and Recovery Team (Start)

97

SPDNS House

97

Home Care Professionals Ltd Home Instead Senior Care - Great Wakering

95

Jark Healthcare

95

JM Carehomes Ltd

95

Kennedy Leigh Home Care Service

95

SummerCare

97

Mencap Domiciliary Care Southend

Surecare Southend

97

95

Training & Care Solutions Ltd

97

95

Southend care homes Aarandale Lodge 97 Abandale Lodge 97 Abbeyfield St George’s House 97 Abbottswood Lodge Residential Care Home 97 Adalah Residential Rest Home Ltd 97 Ailsa House Residential Care Home 97 Alexander House Private Nursing Home 104 Alyson House 97 Astral Lodge Residential Home 97 Avondale Rest Home 97 Bali Hai Care Home 97 Beaufort Lodge 97 Biffins Care Home 97 Blakeney House 97 Bliss Care Home 97 Boscombe Lodge Nursing Home 104 Bradbury Home 98 Braemar Lodge Residential Home 98 Brambles Care Home 98 Britannia Lodge 104 Brooklands Nursing Home 104 Catherine Miller House 98 Cavell Lodge 98 Cedar Lodge 98 Chadwick Lodge Residential Home 98 Chaltonholme 98 Cherrycroft 98 Crowstone House 98 Crowstone Manor Care Home 98 Cumberland Lodge 98 Delaware House 98 Dolphin Court 98 Elgin Rest Home 98

Elkington House (Southend Blind Welfare Organisation) 98 Fairmead Lodge 98 Fairview House 98 Fernbrook House 104 Grandville Lodge Limited 98 Grange, The 98 Hart House 98 Hart View 98 Havengore House 98 Health and Home Limited 98 Hollies, The 98 Kathryn Court 98 Kenway Court 104 Kimberley Grace Care Home 101 Kingston House 101 Knoll, The 101 Laburnums 101 Langley Lodge 104 Legra Residential Care Home 101 Lifstan Way Care Home 101 Lighthouse 101 Lilacs Residential Home, The 101 Manor Rest Home 101 Maplin House 101 Maranatha Residential Home 104 Mellor House 101 Melrose House 101 Memory House 101 Meteor Rest Home 101 Meyrin House 101 Milton House 101 Mountdale Nursing Home 104 Nazareth House 104 Newbrae Care Home 101 Newhaven Community Care Ltd (Phoenix House) 101 Nightingale House 101

North Avenue, 278 101 Norman House Nursing Home 104 Norton Place 104 Palmerston House Care Home 101 Poppy Lodge Care Home 101 Priory House 101 Ravensmere 101 Raymond House 103 Rose Martha Court 103 Sandringham 103 Sands Lodge 103 Sandy Lodge 103 Saxon Lodge 103 Silversea Lodge 103 Southwold House 103 St Edith’s Court 103 St Martin’s Residential Home 103 St Michael’s Care Home for the Elderly 103 Summerhill 103 Summerlodge 103 Summerview 103 Sunflowers 103 Uplands Nursing Home 104 Valkyrie Lodge 103 Victoria Court Private Rest Home 103 West House 104 Westborough Road, 388-390 103 Westcliff Lodge Ltd 103 Westerley Residential Care Home for the Elderly 103 Westminster House Residential Care Ltd 103 Whittingham House 103 Willowdale Lodge 104 Windermere Rest Home 104

Visit www.carechoices.co.uk for further assistance with your search for care

113

Index continued

Advertisers are in bold

Thurrock home care providers Akaba Social UK Ltd Aveley House (1) Aveley House (2) Eden Brook Home Care Homecare Reablement Team

105 105 105 105 105

MCCH Society Limited Manorcourt Homecare - John Stanley Professional Care Services Ltd Regents Care Services

106 107 106 106 106 106 106 107 106 107 107 106 106 107

Emmanuel House Estuary Housing Association Limited - Bradd Close, 1 Falcon House Gallimore Lodge Grapecroft Care Home Grays Court Hathaway Road Short Break Respite Service Hollyrose House Hollywood Rest Home Homesteads, The Larwood Leatherland Lodge Long Lane, 130

105 106 106 106

SESNHA Care Take 4 Personnel Limited TLC Care Services

106 106 106

Long Lane, 295 Medina Road, 28 Meesons Lodge (Care Management Group) Merrie Loots Farm Residential Home Mollands Lane, 117-119 Oak House Satash Community Care Project Ltd Sunnyside House Limited Wharf Close, 1 Whitecroft, The Whitehall House Woolifers Avenue, 38A

107 107

Thurrock care homes A M Care Home Ltd Avalon Nursing Home Aveley House (1) Aveley House (2) Barn and Coach House Belmaine Avenue, 18 Bennett Lodge Bluebell Court Breakaway Carolyne House Coach House, The Collins House Dexter Close, 44 Divine Lodge

106 107 106 107 107 107 106 106 106 106 106 107 107

107 107 107 107 107 107 107 107 107 107

Other advertisers 1st Choice Care Homes 69 AMBA Care Home Group 67 AMS Care Inside Front Cover Agincare 16 Barchester Healthcare 34 Care Choices Helpline 35, 37, 44, 57, 65, 79, 86, 92, 96 Care UK 93 Carebase 38 Caring Homes 65 Cherry Orchard 93 Darby & Joan Organisation 100 Derham House Care Home 34

ECDP 52 Essex Cares Inside Back Cover Family Mosaic 41 Florence House 32 Four Seasons Health Care 92 Heatherbrook 93 Hunt Healthcare Group 88 LWP Homes 99 Meadow Court 93 Nellsar Homes 36 New Century Care 74 Nightingale Homecare 27

Quantum Care

Purely Care

20

Ranc Care Homes

80 35, 68, 69, 79

Romford Nursing Care Centre

35

Runwood Homes Plc Outside Back Cover Secure Sitting Service

24

Shakti Lodge Ltd

67

St Elizabeth’s

40

Sunnyhill Residential Home Ltd

67

Summercare

96

Willow Park Resource Centre

68

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN978-1-909048-36-2 Ref. No: 4001/Essex16/1112. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

This publication is available free of charge from Essex County Council.

114

Publisher: Robert Chamberlain.

Associate Publisher: Matthew Tingey.

Group Sales Manager: David Werthmann.

Editor: Emma Morriss.

Regional Team Manager: Russell Marsh.

Business Development Manager: Paul Leahy.

Senior Sales Executives: Elaine Bartlett, Kim Keefe.

Sales Executives: Tom Knell, Emeka Johnson, Simon Wheeler.

Production Manager: Lisa Werthmann.

Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade.

Creative Artworker: Holly Cornell.

Junior Creative Artworker: Thomas Holder.

Helping you to Choose and Pay for Care • 0800 38 92 077 Advice for older people

TM

Helping those you love to live independently Essex Cares HomeSafe offers a range of products and services which enable people to live as independently as possible in their homes and communities.

Could HomeSafe help your loved ones?

Call our dedicated call centre on 0845 835 0150 to arrange a free, no-obligation assessment carried out by highly qualified and caring staff.

We could help with: Day to day tasks Personal care Making & attending appointments Meal preparation Shopping Joining clubs Visiting friends Attending Day Centres Equipment such as perching stools, grab rails and fall alarms

速

Visit our website or call us on: www.essexcares.org 0845 835 0150

Care Choices full page ad v1.3.indd 1

8/3/2012 9:32:48 AM

Our passion is for innovative, high quality care with well-motivated staff teams responsive to the needs of older people. Preserving dignity is at the heart of everything we do.

Our Ethos is that Care Homes are for living in and can be a ‘hive of activity’ or a ‘sea of tranquillity’ depending on the needs of those in our care.

We provide residential care for those who need that extra support each day and we offer specialist care for those living with dementia throughout

our LIFE programme (Living in Full Engagement).

It is a philosophy with an innovative, creative and positive approach.

We have homes across Essex and if you would like to know more please contact us on the number below or visit our website for further details.

0800 412 5660 www.runwoodhomes.co.uk