Dorset, Poole & Bournemouth Adult Care & Support Services Directory 2014

Dorset, Poole & Bournemouth Adult Care & Support Services Directory 2014

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In partnership with

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www.luxurycare.co.uk Luxury care in Luxury care homes

Bournemouth & Poole’s premier dementia care homes We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress.

We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people.

We aim to meet each resident’s specific needs, including health, social, cultural, religious and dietary needs.

To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met.

Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underfloor heating, television, wireless call systems and telephone facilities.

Aranlaw House Care Home

Seabourne House Care Home

Regency Manor Care Home

Tel: 01202 763367

Tel: 01202 428132

Tel: 01202 715760

E: claire.birch@luxurycare.co.uk

E: tracey.greenwood@luxurycare.co.uk

E: Sam.johnson-hoskins@luxurycare.co.uk

26 Tower Road, Branksome Park,

1 Clifton Road, Southbourne,

16-17 Blair Avenue, Lower Parkstone,

Poole, BH13 6HZ

Bournemouth, BH6 3NZ

Poole, BH14 0DA

Contents Who can help?

4

Specialist care services

34

Where do I start?

4

Physical disability

34

Help and advice

4

Learning disability

34

Regions covered by this Directory

6

Mental health

35

'Source Directory': choices for living your life

6

Dementia care

35

Your assessment

7

Memory cafés

37

8

Residential dementia care checklist

37

Personalising Adult Social Care

Care homes

39

Personal Budgets

8

Direct Payments

8

Types of care home

39

Adult Social Care

9

Care homes checklist

41

Out of area care options

42

This Directory's helpline

42

Leaving hospital and staying independent

10

Reablement and rehabilitation

10

NHS continuing healthcare

11

Occupational therapy

11

Paying for your own care

42

Telecare and equipment

12

What will you have to pay for your care?

43

Third party payments for care home fees

45

Care fees can increase

46

Keeping active

13

Living well

13

Making life easier in your home

14

Independent home care providers

Paying for care

Essential information

42

46

Inspection and registration of care services

46

18

Comments, compliments and complaints

46

Home care agency checklist

19

Have your say about local services

47

Dorset home care providers

20

Protecting vulnerable adults

47

Poole home care providers

25

The Registered Nursing Homes Association

48

Bournemouth home care providers

27

Legal help and advice

49

29

Useful contacts

50

Handy Van Repair Service

29

Care homes & care homes with nursing listings

54

Day services

29

West Dorset

54

Respite care and short stays

29

North Dorset

62

Supporting unpaid carers

29

Purbeck

64

‘Home from Home’ day respite

30

East Dorset

65

Carers Direct

31

Poole

71

Dorset Partnership for Older People Programme (POPP)

Bournemouth

77

31

Safe and Independent Living (SAIL)

31

Further local help

Housing with care

32

Sheltered (or retirement) housing

32

Extra Care housing

32

Housing and support for younger adults

33

Index

86

Dorset, Poole and Bournemouth Councils' distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission and neither Dorset, Poole and Bournemouth Councils nor Care Choices Ltd can be held responsible for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

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3

Who can help?

People finding it hard to manage on their own, and their families, need to know where they can go for advice and help on the many adult social care services available locally. This Directory is an important source of that information.

There are many appropriate services provided by different organisations, including councils, voluntary organisations, private care agencies and the NHS. In this

Directory, which covers a large area, three councils are responsible for community care services: • Dorset County Council (Adult and Community Services), • Borough of Poole (Adult Social Care), and • Bournemouth Borough Council (Adult Social Care).

Throughout the text, for ease of use, the services are described as coming from ‘Adult Social Care’.

Where do I start?

Adult Social Care (ASC) assesses need and provides information, advice and services to the people of Dorset, Poole and Bournemouth, 24 hours a day, 365 days a year.

ASC supports adults of working age and older people who have physical disabilities, learning disabilities, mental health issues, a sensory loss or general frailty. The aim is to actively promote independence and choice and help people to be self-reliant and live in their own homes for as long as possible. When this is no longer possible they help people to choose good quality supported housing or care homes.

If you need any form of advice about help to remain independent, or about your care options, you should phone your relevant Adult Social Care department to request an assessment. Contact details can be found below.

Anyone can ask for an assessment, regardless of their financial situation. The assessment and advice is free. You may be asked to make a financial contribution towards services arranged for you, which could be the full cost of the service for people who can afford to pay.

Help and advice ASC will always provide support and advice, even if they cannot pay for the help you need. They will do their best to help get you back to living independently.

One in ten people in the UK care for friends or family members. ASC supports unpaid carers in various ways, for example by providing training, links to support groups and assisting carers to get a break from their caring responsibilities.

This Directory contains information about the services available to people in Dorset, Poole and Bournemouth.

These include: • the protection of vulnerable adults; • assessment of needs; • advice about social care, health, housing and money; • short term help at home to recover your independence after an illness or a crisis; • equipment to support independence; • adaptations to the home environment; • benefits advice; • meals at home; • social activity; • support for carers and providing breaks; • personal care at home; • Personal Budgets; and • care homes and care homes with nursing.

4

Dorset County Council Adult Access Team Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk Web: www.dorsetforyou.com/socialcare Poole Adult Social Care Help Desk Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk Web: www.poole.gov.uk/health-and-social-care/ Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk Web: www.bournemouth.gov.uk/adultsocialcare

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Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home?

We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential and dementia care in a home-from-home atmosphere.

We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives.

Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort, compassionate care and peace of mind.

Residential care homes 1

2

3

4

5

6 7

8

Our locations throughout Dorset:

Alexandra House Parkstone, Poole 01202 746640

Queensmead Christchurch 01202 485176

9

10 St Martins 10 Gillingham

Buxton House Weymouth 01305 760834

Gillingham

01747 823221 11 Talbot View

Bournemouth

Castle Dene Bournemouth 01202 397929

01202 537571 16 Crewkerne

12 Templeman House

Bournemouth

Dorset House Hamworthy, Poole 01202 672427

6

01202 537812

Ferndown 3 15

1

Elizabeth House Parkstone, Poole 01202 744545

4

7 Dorchester

5

Poole

11 12 13

13 The Fearnes

Christchurch

Bournemouth 01202 296906

9 14

Bournemouth

14 Wickmeads

Bournemouth

Fairlawn, Ferndown 01202 877277

01202 427144

8

Home care offices

2 Weymouth

Maiden Castle House Dorchester 01305 251661

15 East Dorset

01202 394000

Mount Pleasant Weymouth 01305 760903

16 West Dorset

01460 270500

To arrange a visit or find out more, go to our website, call or send us an email

www.care-south.co.uk RESIDENTIAL

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DEMENTIA

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|

RESPITE

01202 |

712400

NURSING

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| info@care-south.co.uk

ASSISTED LIVING

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HOME CARE

Regions covered by this Directory

Gillingham Shaftesbury

Sherborne

Sturminster Newton

NORTH DORSET

Blandford Forum

EAST DORSET Wimborne Ferndown Minster

WEST DORSET Charmouth

POOLE

Bridport Lyme Regis

Dorchester

PURBECK

Christchurch

BOURNEMOUTH

Wareham

Weymouth

Swanage

Home care providers Dorset Poole Bournemouth

20 25 27

Bill of Portland

Care homes listings East Dorset

North Dorset West Dorset

Blandford

62

Christchurch

65

Gillingham

62

Ferndown

67

Shaftesbury

63

Verwood

69

Sturminster Newton

63

Wimbourne

69

Poole

71

Bournemouth

77

Beaminster

54

Bridport

54

Charmouth

54

Dorchester

55

Lyme Regis

58

Purbeck

Sherborne

58

Swanage

64

Weymouth

59

Wareham

64

'Source Directory': choices for living your life Source is an online directory of advice, information and support for all adults in Bournemouth, Poole and Dorset, particularly those with care and support needs. You can use Source to find out about the choices available to help you keep healthy and active and to learn about care and support options.

The Source website is complemented by telephone helplines and face to face interaction. The directory is a partnership between Bournemouth Borough Council, Borough of Poole and Dorset County Council working with a cross section of adults with care and support needs and their carers.

It’s free, easily accessible and simple to use. Visit www.sourcedirectory.org.uk to find out more.

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Your assessment Before they can arrange care services for you, Adult Social Care must assess your needs. Social workers, housing staff and health professionals may work with you and your carer to identify what your needs are and how they might best be met.

The assessment is based on your circumstances and will be different for each person. A social worker/care manager will look at ways to best meet your agreed outcomes and goals.

The best way of meeting your goals will then be discussed with you, sometimes with an occupational therapist’s help. If you already have a relative or friend who is a carer, they can also be assessed if they wish.

Once your needs have been assessed and your desired outcomes established, Adult Social Care will decide if you are eligible for their help. To do this, they will use a framework set by the Department of Health. Your ‘risks to independence’ and needs will be assessed in four eligibility bands ranging from ‘low’ to ‘critical’.

A financial assessment will also take place, to determine how much you can afford to contribute towards the cost of your care. For details of financial assessments and contributions, see your Council’s separate factsheets. ‘Paying for Services in a Care Home’ is available if you live in Dorset.

If you live in Bournemouth the leaflets ‘Paying for Care’ and ‘Choosing and Paying for Care in a Residential or Nursing Home’ will tell you about charges. Further details are in Poole’s ‘Charging for Residential Care’ leaflet ‘Contributions towards Personal Budgets (non-residential social care services)’ and ‘Paying for a Care Home Placement’ booklet.

Am I eligible for an assessment?

To be eligible for an assessment, you may have one or more of the following: • sight or hearing difficulties; • mental health needs; • frailty because of old age; • ongoing care needs when you leave hospital; • learning disabilities; • permanent, substantial physical disabilities; • a long term illness; or • problems related to substance misuse.

• a social worker or health professional such as a doctor or health visitor; or • any other agency.

If you wish to request an assessment or need more information, telephone your local Adult Social Care office (contact details are on page 4). They will arrange for an interpreter if you do not speak English or if you use sign language.

What does the process involve?

The assessment of your needs will involve your social worker talking with you, your carer (if you wish) and other people who know you well, about different aspects of your life. These discussions may include your physical health, your emotional health, how you manage to look after yourself, what outcomes you are looking for from the care and support provided and your current family and support networks. Services may be offered to meet needs that pose a ‘critical’ or ‘substantial’ risk to your independence, in line with the Government’s ‘Fair Access to Care Services’ guidelines. Methods of best meeting your needs and achieving your outcomes will be discussed and agreed with you.

Alternatively, you may provide regular unpaid care for someone and subsequently be eligible for a carer’s assessment.

Do I have a say in what services I get?

After your needs have been assessed, Adult Social Care will advise you about services you may be eligible for and/ or a Personal Budget (explained on page 8) to help you meet your care needs. They will discuss with you: • the type of help you think you need to meet your outcomes; • when you think it is needed; • who will be providing the assistance; • how long they will be with you; • how it will be paid for; and • your religious and cultural needs.

Who can refer you for an assessment?

You can be referred by: • yourself or a relative, friend or neighbour;

Support plans are reviewed regularly and will include all references to any Personal Budget you may be eligible for, to help pay for your care needs.

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Personalising Adult Social Care In the traditional system of social care, professionals made decisions about the support people could have and who would provide it. As a result, people often had little or no choice about the support they received. The central government directive ‘Putting People First’ has changed

the way communities, organisations and individuals work to support people. It recognises that people want better quality services that are personal to them, and more control over decisions that affect them.

Personal Budgets A Personal Budget is an amount of money to pay for your social care support if you are recognised as needing longterm support from Adult Social Care after an assessment of your situation. It allows you to have more choice and control over your life because it lets you make decisions about the support that you need. It asks how you want to live your life, what you want to achieve and the type of support you need to do this.

There’s also a financial assessment to work out how much you need to pay towards your Personal Budget.

Adult Social Care also checks that you are getting the benefits you are entitled to.

A Personal Budget, for example, can be used to pay for

a personal assistant if this is needed to support you.

The amount should be enough to meet your assessed needs. The assessment will look at things like how much help is needed to carry out practical tasks for daily living.

This money can be managed by you or Adult Social Care and is not classed as income - it’s paid to meet your needs, and having a Personal Budget will not affect your benefits.

A Personal Budget can also be managed by someone you nominate to act on your behalf or you can ask the council to look after your budget and use it to buy and arrange support. You can also choose to use a mixture of these methods.

Direct Payments Direct Payments are financial payments made to you, if you have been assessed as eligible to receive support from Adult Social Care. Instead of councils arranging or providing services directly, you can use this money to purchase support that you consider most appropriate to meet your assessed social care needs.

Direct Payments give you more flexibility and choice, by enabling you to buy support for yourself that better suits your individual needs.

If you receive a Direct Payment, you are in control you can decide how your support needs will be met, by whom and at what time.

You can employ your own support staff, which means they will report directly to you. Or, you can have a contract with a local agency, in which case the agency will be accountable to you, not to Adult Social Care.

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If you are a carer you may also be eligible to receive Direct Payments to help you in your caring role or to have some time for yourself. A Direct Payment can be used for all or part of your care or support package.

Who can have Direct Payments?

Adult Social Care can make a Direct Payment to most people who need support, including: • older people who have been assessed as needing adult social care services; • disabled people (including people with mental health needs) aged 16 and over, and those with short as well as longer term needs; • carers; and • parents of disabled children, for children’s services.

If you are assessed as being eligible to receive support and you want to consider having a Direct Payment, you must be: • over 16; • able to legally consent to receiving the payment from Adult Social Care; and • able to manage the money to meet your needs. This may be on your own or with someone’s help, as long as you are in control of how the money is spent.

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Direct Payments continued What can Direct Payments be used for?

The money is for you to arrange support to meet your eligible needs. You may choose to employ people directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you live more independently. Direct Payments enable you to choose and plan your support in more flexible ways that fit in with your life.

It is important that your plans meet your assessed needs in the best way for you. As long as the money is used lawfully and your eligible needs are met, there can be a lot of flexibility about how you spend the money. For this reason there is not a list of things the money can be used for.

Most Direct Payments are made to meet regular ongoing support needs. However they can also be made as a single payment, for example, to purchase equipment or a short respite break.

If you prefer, Adult Social Care can arrange services to meet some of your needs directly, they can offer you a combination of a Direct Payment and services that they provide or buy from another provider on your behalf.

What do I do next?

If you are interested in Direct Payments and are currently receiving social care support from Adult Social Care, please contact your care co-ordinator (who may also be called your care manager or social worker) for more information.

Alternatively, to find out more information about Personal Budgets and Direct Payments, please contact your relevant Council directly: Dorset County Council Adult Access Team Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk Web: www.dorsetforyou.com/socialcare Borough of Poole Adult Social Care Help Desk Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk Web: www.poole.gov.uk/health-and-social-care Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk Web: www.bournemouth.gov.uk/adultsocialcare

Adult Social Care ‘Adult Social Care’ is the name given to services which aim to help people live at home independently with a care support package. Services might include: • Reablement - help to build up strength, re-learn skills and get ready to cope with day-to-day living at home after an illness, accident or stay in hospital. See page 10.

• Personal Budgets - a flexible way of providing social care services which enables people eligible for social care to have money to choose and buy services, that suit their lifestyle - see page 8 for further information.

• Direct Payments - this scheme allows you to buy in the care you need for daily independent living - more information is on page 8.

• Community meals - usually supplied frozen to reheat yourself.

• Day services - available in care homes or community centres. For more information, see page 29.

• Housing adaptations - Adult Social Care can provide information about equipment and adaptations to make it easier for you to continue to live in your own home – see page 14 for more details.

• Home care - help with personal care such as washing and dressing. See page 18 for more information.

• Supported housing or extra supported housing provided by your district or borough council. See page 32.

• Respite care - residential care or care provided in your own home to give you or your carer a break. Further details are on page 29.

To decide what sort of help you need, and what kind of outcomes you are looking for, Adult Social Care will work with you to assess your needs. They will then need to agree a support plan for you. This sets out how you can meet your needs and what help can be provided to help you manage at home.

It is likely that Adult Social Care will ask you to make a financial contribution towards the services you receive, based on your ability to pay. You should be given clear information about what you can expect to pay.

Support plans may change if your needs change, leading to another assessment, which is often called a ‘review’. Assessments are explained on page 7.

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9

Leaving hospital and staying independent Adult Social Care and the NHS work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible.

Social care staff are available to help with information and advice when you are ready to leave hospital.

No matter which hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree.

If you already have a social care service in place Adult Social Care will make an assessment of any other needs you may have after your stay in hospital.

Carers should be offered an assessment and may also need advice and support. The hospital social care team is available to discuss any issues with them and also give them details of carers’ support groups.

Adult Social Care can also introduce you to local voluntary organisations who can help with a variety of services such as laundry and domestic cleaning, or sitting services.

Borough of Poole also works with people who are being discharged from hospital who are not eligible for financial assistance from Adult Social Care services, sometimes known as self-funding clients.

A social worker will visit these clients and undertake a

full assessment of the person’s needs. The social worker will help people with information, advice and support about appropriate community services which can include information about care homes, home care, benefits information and day opportunities. They will also signpost people to other services who may be able to help.

Bournemouth residents who are being discharged from Royal Bournemouth or Christchurch hospitals following a stroke are supported by the Stroke Coordination Team.

They offer practical support to help people return to living as independently as possible. This could involve signposting to services for people who need ongoing care, helping people to join clubs and groups or assistance with finding work or volunteering. You can contact them on 01202 705440 or email: stroketeam@ bournemouth.gov.uk.

Poole residents being discharged from Poole Hospital following a stroke are also supported by a Stroke Coordination service. This service provides information, support and signposting to ensure that people have the information they need to make choices which enable them to live as independently as possible after a stroke.

The Stroke Coordination service can also refer clients to the care management team and psychological support services if additional care support is required, based on identified need.

Dorset residents being discharged from Dorset County Hospital (Dorchester), Royal Bournemouth, Christchurch or Poole hospitals are also supported through a Stroke Coordination service. This service provides advice and information, support and signposting to help people to become as independent as possible.

Reablement and rehabilitation Reablement is often described as ‘helping people to do for themselves rather than doing it to or for them’. It is short term, intensive support that enables people to optimise their independence.

Dorset County Council’s reablement service provides practical and emotional assistance to people who are at risk of not being able to remain independently in their own home because of frailty, disability or illness. The service is provided by the Community Support Service.

The aim of reablement is to maximise independence,

10

choice and quality of life, and reduce the need for support in the future.

Borough of Poole is looking to commence a new reablement service in the near future. This will be a short-term service designed to help people who have had a crisis (like a fall or spell in hospital) to regain the confidence and skills to live independently, so they can help themselves and continue to stay in their own home.

If you live in Bournemouth, are aged 65 or over, and qualify for adult social care, reablement may be one of the

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Reablement and rehabilitation continued services you are offered. Reablement can support you to become independent after a fall or illness, or if you get to the stage when you feel you cannot manage without support. Staff work with you for a short time to regain skills and confidence to achieve manageable goals. They offer advice and information, make sure you have the right equipment, suggest daily living aids that might help you, and let you know about other sources of support.

The aim of rehabilitation is to maintain or increase your independence and allow you to live in your own home for as long as possible. You will be supported with the provision of short-term care support and/or therapeutic intervention for example physiotherapy or occupational therapy.

The assessment is carried out by multi-disciplinary teams of health and in some areas, social care staff. (These are joint teams with reablement services and social care staff.) The intermediate care services will promote your health and well-being and can help to prevent falls at home. The service also aims to reduce admission to hospital by providing a rapid response to you at home.

In addition, the service can enable you to be discharged home from hospital earlier by providing care support and intensive rehabilitation in your own home. The service

helps prevent unnecessary or premature admission to long-term residential and nursing care.

A discharge or a care plan for any future care needs will be discussed with you and you will be given details on how you can receive help to set up on-going care arrangements. The service may last for a number of weeks and during this assessment period, intermediate care is free of charge. When this is completed a care plan for your future care needs will be discussed and you will be given details on how you can receive help to set up on going care arrangements.

NHS continuing healthcare NHS continuing healthcare is provided solely by the NHS if you have extensive healthcare needs. This is free of charge, wherever it is delivered and can be provided in any setting. In your own home the NHS funds all care required to meet your assessed needs. In a care home, the NHS makes a contract with the home and pays the full fees for your accommodation as well as all your care.

You can ask for an assessment by health and social care

professionals who will visit you to identify and prioritise your needs. The assessment will be used to decide what services will be provided and where, and who funds them.

If your needs change, regular reviews will be carried out and your care and/or funding arrangements will change to meet them. Contact the Dorset Clinical Commissioning Group (CCG) for more information (see page 51 for contact details of the relevant office for your region).

Occupational therapy Occupational therapists can help you lead a more active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that might contribute to falls. They also advise carers on techniques for moving and handling the person they care for.

Adult Social Care may be able to help with specialists.

Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility. Perhaps handrails would be useful? Would a ramp up to your front door help if you are in a wheelchair?

Major alterations such as fitting a downstairs bathroom or widening doorways can be paid for with a Disabled Facilities Grant (DFG).

An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them.

An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect to pay.

Continued on page 12

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Occupational therapy continued Dorset The local authorities, NHS Dorset and hospitals in Dorset have collaborated to provide an integrated supply service, with Adult Social Care currently supplying 9,000 items of home equipment and adaptations to people with disabilities each year. A new prescription-based system is being trialled, aimed at providing greater choice and more buying power to the end user.

Contact the Adult Access Team for details of how they may be able to help.

Tel: 01305 221016 Fax: 01305 264607 Email: adultaccess@dorsetcc.gov.uk Bournemouth and Poole In Bournemouth you can access a wide range of aids to daily living to meet your assessed needs through the Equip for Living Service. This is run in partnership with Borough of Poole, Dorset CCG and Nottingham Rehab Supplies (NRS).

There is also an Enable Me shop and demonstration area offering advice and ideas for people looking to buy their own aids.

Equip for Living/Enable Me 498 Wallisdown Road, Bournemouth BH11 8PT. Tel: 0844 893 6364 Fax: 0844 893 6365 Email: enquiries@bandp.nrs-uk.net You can find out more by phoning the Adult Social Care Help Desk on 01202 633902 or Bournemouth Care Direct on 01202 454979.

Independent Occupational Therapy Service Experienced Occupational Therapists providing assessments, treatment and advice for individuals in their own homes, and residential homes, helping them to stay as safe and independent as possible for longer. “After months of worry‌they helped me work out what I needed to keep my Dad independent and safe at homeâ€?

Independent Residential Care Home OT Service from ÂŁ75 per year Includes telephone support and advice, and visits to help you meet CQC Essential Standards of Quality and Safety. “Its invaluable...they just help me think outside the box, and I have expert advice whenever I need it’.

Training Services • OCN Accredited Trusted Assessor & Trusted Technician Training • Dementia Awareness and Disability Equality Training

• Ergonomic and work place assessments • Return to work assessments

For more information call us today on 01202 771336 Email: odile@dotsdisability.co.uk www.dotsdisability.co.uk DOTS Disability is a not for profit Community Interest Company. We support the charity Access Dorset to provide support to disabled and older people in our community. Company Number: 6230265

Looking for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

Publications

Telecare and equipment Assistive technology and community alarms Assistive technology or telecare services help vulnerable people, particularly older people, to live in their own homes with greater safety and independence.

They use a range of technologies that raise alarms to get help for someone 24 hours a day and so provide help, security and peace of mind. Special equipment can be linked to your telephone system so you can get help quickly if you need it, even if you are unable to speak. For some of the services you do not even have to press a button to call for help as they work on sensors that detect movements like falls, gas or carbon monoxide escapes, or floods.

There are different types of telecare service depending on your level of need. Services can be provided if you

12

have been assessed as eligible for help by Adult Social Care, or equipment can be purchased privately.

Dorset Those assessed as eligible for telecare equipment in Dorset will be provided with the equipment free of charge. Equipment provided can range from a Lifeline unit and pendant only, through to a Lifeline unit and a whole range of additional sensors. An individual’s ability to pay the monitoring charge (£4.15 per week) will be based on a financial assessment.

Call the Adult Access Team on 01305 221016 if you would like to find out more.

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Telecare and equipment continued Poole Poole Lifeline provides a compact emergency alarm system for all people at risk living in their own homes. The service is backed up by a local control centre equipped with call-handling computers, which provide two way speech communication between callers and caring staff.

Contact Housing and Community Services on 01202 733255 for more information.

Bournemouth Bournemouth’s Careline is a 24-hour monitoring and referral service for residents who need help in an emergency. They are accredited by the Telecare Services Association (TSA), the regulatory body for the UK’s telecare industry. For more information, call: 01202 452795 or email: careline@bournemouth.gov.uk

Chesil Beach

Keeping active Living well While there will always be help and support for people who can no longer cope alone because of disability or illness, the majority of people lead active lives – as long as they know what is happening in their local area.

Staying physically active not only helps with mobility, blood pressure and managing your weight, mentally it makes you feel good too. It is not just about going to the gym – dancing, bowling and walking are all good ways to get exercise, have fun and meet new people.

Dorset Regular short guided health walks take place every week throughout Dorset to help keep you fit and healthy. These free walks offer a great opportunity to get out in the fresh air and meet new people. For more information go to www.dorsetforyou.com/healthwalks.

Poole The aim of the ‘Wellbeing and Prevention’ initiative in the area is to promote the health and wellbeing of vulnerable adults and older people in Poole, through contact and work with a number of voluntary and other statutory organisations, enabling as wide a range of services to be offered as possible.

Contact the Adult Social Care Helpdesk on 01202 633902 or email: sshelpdesk@poole.gov.uk for further information.

Bournemouth For information about healthy living in Bournemouth, a good starting point is to visit the Bournemouth 2026 Trust’s Information for Living web page at www. bournemouth2026.org.uk/information-for-living/ where you can find out about leisure, health and wellbeing, as well as a range of other useful information to help in your day-to-day life.

Bournemouth walks Bournemouth’s Parks arrange walks throughout the year, including regular Monday Morning Meanders. These walks are a great way of finding out about the wonderful variety of countryside and wildlife in their parks, nature reserves and throughout the town. Find out more by phoning 01202 451629 or email: parks@bournemouth.gov.uk

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13

Making life easier in your home In the living room

Chair raisers

Plug with handle

Easi-reach BYRO N

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of chairs

• Standing up from sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows • Not secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch • Switch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant • Change to a cheaper heating system

• Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

Q Dorset County Council Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979

14

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In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact Q (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact either Q or Q or Q (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’

• Ask someone to prompt you

Q Dorset County Council Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979

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15

In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Large handled cutlery Liquid level indicator

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching/high stool • Buy a trolley

• Change height of work surface • Make space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space

• Re-organise furniture

• Review mobility equipment used

• Adaptation to kitchen

• Eating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Contact Adult Helpdesk on either Q or Q or Q • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-fixed ironing board

• Raise/lower washing machine

• Change washing machine or iron

Q Dorset County Council Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979

16

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In the bathroom

Shower board Grab rail

Raised toilet seat Tap turners

Toilet seat and support frame Long-handled sponges

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Wash hands,face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Lever taps or new • Long-handled sponge taps • Flannel strap • Stool • Contact either Q or Q or Q (see key below)

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Buy a commode • Combined toilet seat and • Buy a portable urinal support frame • Grab rails • Flush lever extension • Contact either Q or Q or Q (see key below)

• Clean teeth

• Gripping the toothbrush • Standing at the basin

• Toothbrush gripper

• Electric toothbrush • Stool

• Have a shower

• Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Shower board • Shower chair or stool • Replace shower controls

• Raise or lower basin • Showers

• Specialist toilet • Alter position of toilet • Request short-term loan of commode

Q Dorset County Council Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979

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17

Independent home care providers In order to enable people to live in their own home for as long as possible, a range of home care services are available. Help is on offer from day-to-day tasks such as cleaning, shopping and food preparation/cooking, through to personal care that helps with tasks like dressing, bathing, toileting and prompting the taking of medication. Carers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider.

Daily care/domestic support Carers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are available from 7am until 10pm. Some people will need multiple visits per day.

Night services can also be provided. The hourly rate for these types of services depend on the services required,

the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate.

Live-in care 24 hour live-in care can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular unpaid carers and shortterm support following hospital discharge.

In some cases it’s preferable and more economic to have a carer actually living in the home. This can be for a short period e.g. a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or mental disabilities who require long-term ongoing care.

All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on its website www.cqc.org.uk. When considering a service it’s always a good idea to check their report. See page 46 for further details.

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Home care agency checklist

© 2014 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 20.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How can you contact the agency in an emergency or outside office hours?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• How hard or easy would it be to make a complaint and how are things then put right?

• How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Paid carers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

• Carers should be fully trained or be in ongoing training.

Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

Paying • If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

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19

Dorset home care providers 24 HOUR HOME CARE SERVICES LTD Wimborne OP D PD MH SI YA Tel: 01929 472810

AA-I-CARE Portland Tel: 01305 821001

24 SEVEN HOME HELP LTD Ferndown Tel: 01202 890305

AGINCARE LIVE-IN CARE SERVICES Blandford Forum Advert page 24 OP D PD LDA MH SI YA Tel: 01258 489480

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AGINCARE UK LIMITED Blandford Tel: 01258 489480 Bridport Tel: 01308 459777 Christchurch Tel: 01202 481636 Dorchester Tel: 01305 265666 Ferndown Tel: 01202 897770 Weymouth Tel: 01305 777977

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Advert page 24

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Care... when you want it, where you want it.

The Perfect Fit Our forward-thinking Care Match options are designed for your future, so no matter how your care needs might change, you can simply switch to the most appropriate service for care that fits around you.

The Perfect Balance Altogether Care is a family business established for 25 years and brings family values to life. Creating the ideal environment and support for individuals we deliver just the right balance between independent living and professional care.

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Care Match available throughout Dorset and South Somerset. Care Homes located in Dorchester, Maiden Newton, Weymouth and Yeovil.

01305 300161 info@altogethercare.co.uk www.altogethercare.co.uk

CARE • IN

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Dorset home care providers continued ALL ABOUT CARE Dorchester Tel: 01305 261177 ALL TIME CARE LTD Corfe Mullen Tel: 01202 693057

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ALTOGETHER CARE – CARE AT HOME Advert page 20 Beaminster/Bridport OP D PD LDA MH SI YA AD Tel: 01308 863775 Sturminster Newton OP D PD LDA MH SI YA AD Tel: 01258 445040 Swanage OP D PD LDA MH SI YA AD Tel: 01929 424066 Verwood OP D PD LDA MH SI YA AD Tel: 01202 823863 Wareham OP D PD LDA MH SI YA AD Tel: 01929 556566 Weymouth OP D PD LDA MH SI YA AD Tel: 01305 766099 Yeovil OP D PD LDA MH SI YA AD Tel: 01935 433069 ANGEL CARERS (UK) LTD Bridport Tel: 01308 459204 APEX CARE DORCHESTER Poundbury Tel: 0330 202 0200 APEX CARE SHERBORNE Sherborne Tel: 0330 202 0200 AUTISM WESSEX - COMMUNITY SUPPORT SERVICE EAST Dorchester Tel: 01305 213130 BRAMLEY HOME CARE LTD Shaftesbury Tel: 07749 912457

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CANDLELIGHT HOMECARE SERVICES WIMBORNE AREA OFFICE Wimborne OP D PD LDA MH SI YA AD Tel: 01202 848203 CARE DIVISION, THE Dorchester Tel: 0845 521 0424 CARE PURBECK Swanage Tel: 07505 796398

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CARE SOUTH HOME CARE SERVICES East Dorset Advert page 5 OP D PD LDA MH SI YA AD Tel: 01202 394000 CARELINE CC LIMITED Shaftesbury Tel: 01747 854064 CAREMARK (NEW FOREST) Christchurch Tel: 01202 483000

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CAREWATCH (CHRISTCHURCH) Christchurch OP D PD LDA MH SI YA AD Tel: 01202 474300 CAREWATCH (WESSEX) Gillingham Tel: 01747 826505

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CANDLELIGHT HOMECARE SHERBORNE AREA OFFICE Sherborne OP D PD LDA MH SI YA AD Tel: 01935 817800

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21

CARE VISITS AT HOME Good old-fashioned service

Our areas

Bespoke

We deliver care visits throughout Dorset.

No matter where our customers live, we do not charge mileage to or from the visit.

With visit times ranging from 15 mins right up to 24 hour a day live-in care, our customers beneďŹ t from as much or as little care as they require.

Consistency

What we offer

We believe in consistency and always aim to provide a familiar face for our customers. Our staff are caring, trained to give medication and police checked.

We offer everything from personal care to shopping, cleaning or social visits. In fact, everything you need to remain in the comfort of your own home.

Please call to arrange your free visit from a supervisor to discuss your care needs

For Weymouth & Portland, West Dorset and Purbeck call 01305 230770 For East Dorset, North Dorset and Christchurch call 01202 977200 Visit us www.bluebirdcare.co.uk

Dorset home care providers continued CLIENT CENTRED CARE LTD Wimborne Tel: 0870 626 0304 DALEY HOME CARE Bridport Tel: 01308 898345

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DIVERSE ABILITIES PLUS (WEST MOORS) Ferndown Tel: 01202 718266 DORSET BLUE CARE LTD Portland Tel: 01305 824776

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LANTERN COMMUNITY, THE Ringwood Tel: 01425 460201 LYME CARE LTD Lyme Regis Tel: 01297 444986

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MC CARE SOLUTIONS Christchurch Tel: 01202 496989

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MULBERRY COURT AND SCOPE INCLUSION DORSET Gillingham OP PD LDA SI YA Tel: 01747 822241

DORSET C.C. COMMUNITY SUPPORT SERVICES Dorchester Tel: 01305 228462 OP D PD LDA MH SI YA AD

NIGHTINGALES HOME CARE SERVICE Swanage Tel: 01929 481620

DORSET LEARNING DISABILITY SERVICES DOMICILIARY CARE Dorchester Tel: 01305 213815 OP LDA YA

NURSE PLUS & CARER PLUS UK LTD Dorchester Advert page 24 OP D PD LDA MH SI YA AD Tel: 01305 259328

DORSET RESIDENTIAL HOMES - CONNAUGHT HOUSE Dorchester Tel: 01305 267483 OP D PD LDA SI YA ESSENTIAL NURSING & CARE SERVICES LTD Dorchester Tel: 01305 757590 OP D PD LDA MH SI YA AD EVERYCARE (WESSEX) LTD Dorchester Tel: 01305 257777 FAMILY SUPPORT SERVICE Shaftesbury Tel: 0788 756 0164 FAULKNER HOUSE Wimborne Tel: 01202 848877 FOYLEBANK Portland Tel: 03701 924180

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INTER-COUNTY NURSING & CARE SERVICES Christchurch Tel: 01425 280811 Advert page 24 OP D PD MH SI YA

NU-STAFF IMAGE PLAN Christchurch Tel: 01202 484966 PARK HOUSE Dorchester Tel: 01305 889420 PHOENIX CARE LTD Dorchester Tel: 01305 251804

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PRAMACARE (BLANDFORD OFFICE) Blandford Forum OP D PD LDA MH SI YA Tel: 01258 459772 PRAMACARE Ferndown Tel: 01202 612087 PREMIER CARE DORSET LTD Ferndown Tel: 01202 870032 PRIORITY HOME CARE Three Legged Cross Tel: 01202 813819

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Live-in Care from ÂŁ675 per week

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INTER-COUNTY NURSING & CARE SERVICES LTD HOME CARE SERVICE Providing support in your own home including:

For further information, please contact us on:

01425 280811 www.inter-county.co.uk

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Home visits Night Duties Respite Care Personal Care Medication Assistance Meal Preparation Domestic Support

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info Blandford - 01258 489 480

Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association.

Supporting you in the comfort of your own home Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you.

Our services include: â&#x20AC;&#x201C; Our homecare service offering personal and domestic support to all adults â&#x20AC;&#x201C; Our 24 hour care service that provides a carer to live in your home with you â&#x20AC;&#x201C; Our care support service delivered either through your television or our touch screen device â&#x20AC;&#x201C; Our domestic cleaning service All of our services are available throughout Dorset.

*SV QSVI MRJSVQEXMSR TPIEWI TLSRI SR For more information please contact Toni on 01202 880697 IQEMP HSVWIX$EFMGEVI GS YO SV ZMWMX SYV [IFWMXI [[[ EFMGEVI GS YO email dorset@abicare.co.uk or visit our website www.abicare.co.uk

www.abicare.co.uk

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Dorset home care providers continued

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Poole home care providers continued CARE DYNAMICS LTD Poole Tel: 01202 759965

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Poole home care providers continued SOMERSET CARE COMMUNITY (POOLE AND BOURNEMOUTH) Poole Tel: 01202 738577

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Bournemouth home care providers continued ENARA BESPOKE Bournemouth Tel: 01202 589955

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Further local help Handy Van Repair Service East Boro Housing Trust’s Handy Van Repair Service provides a friendly, professional repair service, providing practical, useful help around the home.

If you are aged 60 or over, own or rent your home in Bournemouth or Poole and receive benefit support, eg pension credit or attendance allowance you are eligible for the service.

Contact the service on 01202 883503 and a member of staff will be happy to help.

There is no charge for labour, no membership fees and no hidden costs. All you pay for is the cost of materials needed for your repair as the Handy Van Repair Service is funded by the Borough of Poole and Bournemouth Borough Council.

Day services Day services are provided in a variety of locations, ranging from residential and nursing homes to community and specialist centres. The services aim to help people live as independently as possible. If you have a learning or physical disability or if you are an older person, Adult Social Care will help to support you in finding activities which will help promote independence.

For further information on day care services in your area visit:

Looking

www.poole.gov.uk/health-and-social-care/helpfor-adults/day-centres/

for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

To be eligible for day services Adult Social Care will have to assess your needs. This means they will have a discussion with you to agree with you the best way of organising support. They will consider your needs and decide with you what services might be suitable for you.

This is explained further on page 7.

www.bournemouth.gov.uk/SocialCareHealth/ OlderPeoplesServices/DayCare.aspx Publications

www.dorsetforyou.com/day-services

Respite care and short stays Unpaid carers sometimes need a break and this can be provided in several ways: you may wish to go into a care home yourself for a week or two; or arrange home-based respite care where another carer moves into your home; or family-based respite care where you move into another family’s home for a period. The best option for you will depend on your needs, the urgency of the situation and

personal choice and cost.

If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it’s like. This will help you make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees - see ‘Care homes with nursing’ on page 39.

Supporting unpaid carers If you look after, help or support a person who is ill, frail or disabled who cannot manage without support and do not receive pay to do this then you are a carer. The person might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person. You do not have to be giving physical care.

The care you provide might be: • help with washing and dressing; • feeding or cooking; • getting about outside; or • emotional support and company.

Continued on page 30

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Supporting unpaid carers continued Whilst looking after another person is mostly very satisfying, it can also leave you isolated, tired, resentful or angry. Caring can affect your personal life, your health, leisure time and finances. As a carer you need to think about things like: â&#x20AC;˘ the type of help that you need to continue caring; â&#x20AC;˘ whether you are willing or able to carry on caring; â&#x20AC;˘ planning for the future; and â&#x20AC;˘ how to meet your own needs.

Dorset Whether you care for someone for a few hours a week or 24 hours a day, you can access local support and services that can assist you in your role as a carer.

You can keep up-to-date with the latest news and national developments, find out about carersâ&#x20AC;&#x2122; rights and benefits and search for events and activities in your local area. The Carers Hub has been developed by the Dorset Carers Partnership (DCP) that works to give local carers a voice. The Carers Hub also includes information on short-term and respite breaks for carers. Visit: www.dorsetforyou.com/carers.

Poole and Bournemouth The Carers Information Service for people caring for someone living in Bournemouth and Poole keeps families and friends informed of helpful news and events. Regular events enable carers to meet up and enjoy an activity, some of these with the person they support. Carers will receive a free welcome pack when they join, copies of the

local Caring Matters magazine, regular newsletters and a friendly team to call when they need help.

Contact 01202 458204 or visit: www.bournemouth. gov.uk/carersservices or www.boroughofpoole. com/health-and-social-care/carers/carersservices-and-support/ to find out more.

There are different ways carers can access a break.

Throughout the year there are beach huts available and a luxury holiday lodge that carers can apply to stay in.

There is a short break sitting service in both Poole and Bournemouth that runs in a similar way to the service in Dorset and is available to unpaid carers of cared for people who are over 18. It is a flexible service that provides a care worker from a local approved agency to stay with the cared for person. The service in both areas is subsidised by the local authorities, but they are all run slightly differently.

Sherborne Castle

â&#x20AC;&#x2DC;Home from Homeâ&#x20AC;&#x2122; day respite â&#x20AC;&#x2DC;Home from Homeâ&#x20AC;&#x2122; offers a day sitting/respite service in the â&#x20AC;&#x2DC;Home from Homeâ&#x20AC;&#x2122; hostâ&#x20AC;&#x2122;s own home. Each host undertakes training, has an enhanced Disclosure and Barring Scheme police check and their home has been inspected to make sure it reaches appropriate health and safety standards. The service is managed by East Boro Housing Trust.

As well as needing a break, carers worry about what would happen to the person they support if the carer is unwell, or has an accident. Carers in Crisis is an emergency back-up scheme, available to all carers of adults over 18, that has been set up to give carers peace of mind by alerting people to keep the person being cared for safe.

In Dorset call the Adult Access Team 01305 221016 or email adultaccess@dorsetcc.gov.uk.

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To find out about the support for carers, and to join the Carers in Crisis scheme or Carers Information Service, in Poole call the Adult Social Care Helpdesk on 01202 633902, or email: carersservices@poole.gov.uk.

In Bournemouth call the Carers Team on 01202 458204 or email: carersteam@bournemouth.gov.uk.

Help for carers in Dorset Dorset County Council carersâ&#x20AC;&#x2122; caseworkers provide assistance to family carers to support them in their caring role. Carers may require help in finding out information on how to find local support groups and carersâ&#x20AC;&#x2122; caseworkers can assist them with this. Carersâ&#x20AC;&#x2122; caseworkers may be able to support family carers to access local services which may give them a much needed break. The carersâ&#x20AC;&#x2122;

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‘Home from Home’ day respite continued caseworker will carry out an assessment with carers who provide a substantial level of care. This may lead to a support plan for the carer.

Please contact the Adult Access Team on 01305 221016 or adultaccess@dorsetcc.gov.uk

Carers Direct A one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives. Carers Direct includes: • details of assessments, benefits, Direct Payments, Personal Budgets and time off;

• access to health and social care for the person being cared for; and • how to access information about, and support from, health and social care services for the person being cared for.

• help to maintain, leave or return to employment; • help in education or training; • advice on how carers maintain or improve their social and emotional well-being and their physical and mental health;

Visit www.nhs.uk/carersdirect Seven days a week helpline – freephone 0808 802 0202.

Dorset Partnership for Older People Programme (POPP) Dorset POPP is primarily a partnership between Dorset County Council, Dorset Clinical Commissioning Group, voluntary organisations and older people.

It is a complex and ambitious person-centred programme, led by the needs, desires, and aspirations of Dorset’s older people.

The vision of Dorset POPP is ‘to build supportive communities to enable older people to remain living in

their own homes for as long as they wish’ by developing responsive, appropriate services and activities at a localised level.

For further information and to find out how Dorset POPP can benefit you, visit the website: www.dorsetforyou.com/popp or call 01305 224841.

Safe and Independent Living (SAIL) SAIL offers residents of Dorset free support, services or information to help keep them safe and independent in their own home. SAIL is a Dorset-wide partnership between local authorities, Dorset Fire and Rescue Service, Dorset Police, voluntary organisations, local groups and services, Dorset Energy Advice Service Centre, Age UK, and the local health service.

SAIL can provide people with additional support, services or information, including: • fitting FREE smoke detectors and having a home safety check; • a home energy check and information about grants for insulation;

• benefit checks to ensure that people are receiving everything they are entitled to; • debt advice; • signposting to local social opportunities such as lunch clubs, exercise classes or learning centres; and • signposting to falls prevention services.

For further information and advice visit: www.dorsetfire.gov.uk/working-with-us/ partnerships/formal-partnerships/sail/ or call Sue Warr on 01305 224841 or Linzi Holt on 01305 252600.

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31

Housing with care Sheltered (or retirement) housing This is usually provided by councils and housing associations across the region. Sheltered (or retirement) housing is a practical step if you would like more security and companionship but donâ&#x20AC;&#x2122;t need to move into a care home.

In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or non-resident manager who provides support, advice and a link to services for older people.

Dorset East Dorset Housing Association has a range of housing specially designed to meet the needs of older people consisting of flats, a communal lounge, a laundry and gardens.

Schemes are especially suitable for very frail older people with flats and bungalows built with wheelchair access and level deck showers. All schemes have a visiting sheltered housing officer or scheme manager. There are

schemes in Bournemouth, Wimborne, Ferndown, Corfe Mullen, West Moors and Verwood.

Visit: www.dorsetforyou.com/apply-for-housing for further information.

Poole Poole Housing Partnership has a dedicated team of housing officers, who provide support to residents at the signing-up stage and throughout the duration of their tenancy. They spend a lot of time having direct contact with residents, visiting them at home and dealing with enquiries.

You can contact the housing officers by calling 01202 264444.

Bournemouth Adult Social Care can help you decide if sheltered housing can meet your needs and liaises with Bournemouth Borough Councilâ&#x20AC;&#x2122;s Housing Services which manages sheltered housing schemes.

Contact Bournemouth Care Direct on 01202 454979 for more details.

Extra Care housing Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care scheme, instead of low level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site for people with assessed needs by a designated team of care workers, who can be available 24-hours a day.

Extra Care allows people to retain their own tenancy and have care services delivered ensuring that they are able to remain safely in their own self-contained accommodation.

Dorset A new Extra Care housing scheme has been developed in Christchurch that will help older and disabled people to live independently. The scheme at Bure House, has been devised by East Dorset Housing Association in partnership with Christchurch Borough and Dorset County councils.

There are 41 one and two-bedroom flats as well as three specially adapted flats for disabled people available

32

to rent. The scheme is designed to allow people who need physical help to live independently while having 24hour care support.

Every resident has their own self-contained flat with their own front door, care and support when needed and the means to install safety devices - for example, to detect if a person has a fall. All flats have been designed to wheelchair standards and include fitted kitchens, walk in showers, central heating, double glazing and smoke alarms.

Anyone interested in living at Bure House should contact Christchurch Borough Council on 01202 495000 to see if they are eligible. If so, they will be invited to make an application. Part of the application process will include an assessment of their needs.

Poole Most of the schemes available to rent in Poole are provided by Borough of Poole or local housing associations. Allocation of these properties is usually through the Councilâ&#x20AC;&#x2122;s Housing Register. You will need to speak to Housing and Community Services on

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Extra Care housing continued 01202 633805 to establish whether you are eligible for consideration for this type of housing.

People are expected to show a degree of housing need, this can be due to unsuitability of their present home for medical or social reasons. In addition, Adult Social Care will need to consider your ability to secure alternative accommodation by taking into account your savings and equity, if you are a homeowner.

Some housing associations will take an application from you directly and may help you even when Adult Social Care may not. A list of local housing associations is available from Housing and Community Services.

Properties are also available to buy. The price and types of property available to buy can vary considerably.

To find out more about schemes available, locally and throughout the country, you should contact Age UK on telephone: 01202 523300.

In early 2011 an Extra Care housing facility opened in Poole - Delphis Court has been developed as part of the new Poole Quarter developments and provides a purpose-built facility for people who need a higher level of care and support and want to maintain their

independence in their own home.

Delphis Court offers 45 flats in a mixture of one and two bedrooms, every resident will have their own selfcontained flat with their own front door. Responsive support is available 24 hours a day and where appropriate, safety devices can be installed within flats to support people to live independently. Anyone interested in living at Delphis Court should contact Housing and Community Services within the Borough of Poole on 01202 633805.

Bournemouth Self-contained apartments with extra care and support on site are located in several developments in the town. High standards of accommodation complement communal facilities where you can relax and meet other residents.

Specialist care staff are available to provide services to meet assessed needs. The latest technology is also available to ensure your safety and security.

Bournemouth Borough Council works in partnership with housing associations, the NHS, local doctors and pharmacies to support your wellbeing. To find out more contact Bournemouth Care Direct on 01202 454979.

Housing and support for younger adults There are a range of care homes catering for younger adults with learning difficulties, physical or sensory impairments or mental health issues. There is also a range of housing options you could explore.

If you are thinking about a care home placement, seek advice from social and health care professionals about your needs. Does the home provide opportunities to learn and maintain skills, and opportunities to move on into living in the community? What are the home’s links with specialist staff in the community services? Use the care homes checklist on page 41 when visiting potential homes which includes helpful questions to ask.

Are you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could: • Continue living with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby.

• Move into supported living accommodation – This offers a level of independence and the chance to live alone or meet other people in similar situations. Help from a visiting care assistant is available and usually nursing care is provided nearby.

• Rent a place – You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements. Housing Benefit, if you’re entitled to it, might reduce your rent. Direct Payments can also help, ask your local authority for details and see page 4.

• Buy your own home – Can you afford it? Are you able to live on your own? You could think about ‘part buying’ and ‘part renting’ a place from a housing association.

• Move into a care home – If you want to leave home but are not ready to live alone, care homes can meet your personal needs and offer appropriate support. Adult Social Care and Health will contribute if you are eligible and if they agree the care home meets your needs. If your chosen home costs more than usual, you may get some help but you must pay the rest.

Continued on page 34

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33

Housing and support for younger adults continued When living independently you may require some adaptations around the house. You can choose housing thatâ&#x20AC;&#x2122;s specially adapted. There are organisations that specialise in providing this sort of accommodation including Livability (formerly John Grooms) and the Accessible Housing Register.

Livability Tel: 0207 452 2000 for general enquiries Email: info@livability.org.uk Web: www.livability.org.uk Accessible Housing Register Tel: 0774 911 9385 Email: conradh@accessible-property.org.uk Web: http://accessible-property.org.uk

New homes that have been built since 1999 should be fully accessible to disabled people. However, if you choose an older home, there are a number of adaptations that could make it easier for you to use. These include wider doorways; a downstairs toilet; bathroom equipment including handrails, a walk-in bath, electronic bath seat; kitchen adaptations including lower working surfaces; lower level light switches; easy-to-use controls for heating; a stairlift; security intercom at the front door and ramp access to the garden. You should also think about the general access to your home.

Looking for care or support?

For independent, impartial information on your care options, call this Directoryâ&#x20AC;&#x2122;s helpline on freephone 0800 389 2077

Publications

Specialist care services Physical disability The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and not for profit sectors as well as by Adult Social Care. Help at home with personal care is available according to need, during the day and night, 7 days a week. There are also private agencies offering help at home with personal care and housework.

Services from Adult Social Care include: occupational and paediatric occupational therapists; help with adapting your home; the â&#x20AC;&#x2DC;Handyperson Schemeâ&#x20AC;&#x2122;; activities within the community; help at home, with meals and leaving hospital; respite care; supported housing, and help for carers.

In Dorset, the Handy Person Scheme will be provided under new contracts which are integrated with Home Improvement and Housing Options for Older People (HOOPS) services.

West Dorset District Council Care and Repair will provide a Home Improvement Agency/Handyperson/

HOOPS service for the West Dorset District Council area.

Telephone: 01305 252405 for further information.

Anchor Staying Put will provide a Home Improvement Agency/Handyperson/HOOPS service for the other five District/Borough Council areas in Dorset. Telephone: 01305 785340.

In Bournemouth and Poole, East Boro Housing Trust provides a Handy Van service providing general household and specials repair services for people who need support to live independently in their own home â&#x20AC;&#x201C; discussed on page 29. To find out more telephone 01202 883503.

If Adult Social Care arranges a care home placement for you, you should check a number of issues. What choices of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commissionâ&#x20AC;&#x2122;s standards? Does the staff team in the home have good links with the local Physical Disability Care Management Team?

Learning disability Learning disability services are run by a partnership between Adult Social Care and the NHS. Community learning disability teams are the first point of contact for

34

advice, information and guidance on services for people with a learning disability. You can contact them through your local Adult Social Care office, listed on page 4. You

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Learning disability continued can also ask your local office for copies of factsheets which tell you more about day care services, care home provision and services for carers available locally.

Adult Social Care provides care where necessary and gives support to enable and encourage service users to reach their full potential in all areas of their lives. Access to

services is via an assessment, explained further on page 7.

People with learning disabilities can also use a Personal Budget (explained on page 8), which puts people at the centre of how they choose to pay for their support. This may be in their own flat or house or a supported living scheme.

Mental health Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf. The team will discuss your housing choices with you.

If you have mental health needs, residential care can help improve the quality of your life - the structured environment and activities provided can build up your confidence. The care providers should assess you carefully to make sure

the placement is right for you. A qualified member of the residential care staff may visit you at home, talk to you and look at your assessments of health/social care need.

To find out more about mental health care in your region, organise visits to prospective care homes. Ask the residents about the care they receive. Are psychiatric nurses available if needed? Do the activities provided assist rehabilitation? What are the attitudes to medication and other therapies?

Dementia care Usually, the initial point of contact to access care services is either your GP (for health care solutions) or your local Adult Social Care office (for most other services). Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether treatment is possible.

Some forms of dementia are not permanent and can be caused by a range of emotional, physiological and physical ailments, which bring on dementia-like symptoms. It is important that any diagnosis eliminates the possibility of a reversible dementia before a medical prognosis is made.

Following a diagnosis of dementia, your GP may refer you to a specialist like a consultant in old age psychiatry, a community psychiatric nurse or an occupational therapist with a special interest in dementia care.

Support in the community As it can be best for the person with dementia to stay in their own home for as long as possible, a range of adult social care services is available to facilitate this. For example, they may provide access to: home care (discussed on page 18); meals in the home; sitting services (which provide a break for any carer); advice on equipment and adaptations (covered on page 12); day care centres (see page 29) and respite care (explained on page 29).

These services can be provided directly by registered providers to those who are not eligible for Adult Social Care

financial help, however Adult Social Care will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not Adult Social Care assists with the funding of your service.

People are entitled to receive an assessment of their care needs and if eligible Adult Social Care may fund services to meet these care needs or provide a Direct Payment so that people can arrange their own care services in the way that best suits them.

The Department of Health has published a five year Dementia Strategy which aims to transform the lives of millions of people with dementia and their carers. Health

Specialists in Dementia Care t Pleasant, dementia-friendly building and surroundings t " MBSHF MBOETDBQFE TFOTPSZ garden. t 4UBGG USBJOFE JO UIJT mFME UP provide good quality care.

Tel: 01425 474 347 E-mail: info@foxesmoon.co.uk Web: www.foxesmoon.co.uk

40 Ringwood Road St Ives, Ringwood BH24 2NY

Continued on page 37

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35

What do you see?

Cooking up a treat or life in a care home?

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. Itâ&#x20AC;&#x2122;s why we offer all-round support to make the transition easier. At The Potteries care home we get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like baking. Kneading dough is great for joints, and the smell of baking can be really appetising too.

The Potteries, 187 York Road, Broadstone, Poole BH18 8ES

To ďŹ nd out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries

Residential dementia care checklist

Dementia care continued

© 2014 Care Choices Ltd

and Adult Social Care organisations are working together across Bournemouth, Poole and Dorset to implement the requirements of the Dementia Strategy and to ensure that people living with dementia have access to good quality care services. The Dementia Strategy identifies how crucial it is for people who may be experiencing the early symptoms of dementia to be able to access good quality advice and support and receive a diagnosis as to whether in fact they have a dementia illness.

Alternatively people may want to initially access one of the memory clinics or Dementia Cafés that are run by the Alzheimer’s Society, details of these can be obtained from the Alzheimer’s Society national helpline on 0300 222 1122 or the local office on 01202 716393. Information about services provided by the Alzheimer’s Society is also available on its website www.alzheimers.org.uk.

Things to look for in care homes specialising in dementia.

Please use in conjunction with the care homes checklist on page 41.

Residents The best indication of a good home is that the residents appear happy and responsive.

• Are there rummage boxes around the home to stimulate residents?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: • There is adequate signage and cues for different parts of the home such as dining room and bathroom.

• The home’s policy about locking external doors.

Bedrooms

Memory cafés Memory cafés are, first and foremost, a setting in which people with memory loss can share fun and laughter with their care partners and friends in a setting free from awkwardness and stigma. They are also a setting where accurate information about resources is available and relationships with persons in similar circumstances are formed. They are a vehicle for bringing dementia ‘out of the closet’ and into the heart of the community.

You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities Residents should be stimulated without feeling stressed.

• Are reminiscence activities available?

• Are residents able to compile memory boxes?

• Do staff compile life story books including photographs and mementoes?

Bournemouth Forget-me-not Coffee Morning Ludo Lounge, 34 Southbourne Grove BH6 3RA Contact: Alzheimer’s Society Tel: 01202 716393

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

Westbourne Memory Café Westcliff Baptist Church, Poole Road BH4 9DN Contact: Alzheimer’s Society Tel: 01202 716393

• Do they have any training and experience in dementia care?

Bournemouth and Poole Hinchcliffe Close, Hamworthy BH15 4DY Contact: Memory Support Team Tel: 01202 307692

• Is there a member of staff you can talk to about your own worries about the person with dementia?

Memoirs Memory Café St Walburga’s Church Hall, 2A Archway Road, Branksome BH4 9AZ Contact: Alzheimer’s Society Tel: 01202 309084 Continued on page 39

• Will the person with dementia have a member of staff particularly responsible for their care?

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home.

• Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

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37

LIVE-IN CARE Good old-fashioned service

Alternative

Control

Live-in care offers a realistic, cost-effective alternative to residential care and allows our customers to remain in the comfort of their own homes.

Live-in care allows our customers to control their own routines and they can, if they wish, have a different agenda each day.

Unique

Our area

Every customer has a tailor-made care plan just for them.

Our customers are individuals and the care they receive will be as unique as they are.

We offer a live-in service throughout Dorset. The first step is to contact your local office to find out how we can meet your needs.

Please call to arrange your free visit from a supervisor to discuss your care needs

For Weymouth & Portland, West Dorset and Purbeck call 01305 230770 For East Dorset, North Dorset and Christchurch call 01202 977200 Visit us www.bluebirdcare.co.uk

Memory cafés continued Memory Cafés run by Dorset University NHS Foundation Trust in Bournemouth and Poole 14 Vale Road, Bournemouth BH1 3SY Contact: Memory Support Team Tel: 01202 307692 Simmonds Close, Wimborne Road, Poole, BH15 3EB Contact: Memory Support Team Tel: 01202 307692 Wimborne Wimborne Memory Café Resource Centre, King Street, Wimborne BH21 1EB Contact: Alzheimer’s Society Tel: 01202 716393 Residential dementia care If the time comes when remaining at home is no longer viable, the benefits of residential care need considering.

Questions to ask of any home registered for someone with dementia would include: who is the senior clinician who can act as a single point of contact for people to

approach for information and advice? What training programmes do staff participate in? Does the home offer a person-centred approach to their care planning?

Is the home designed with the needs of its clients in mind, especially safety and accessibility? Is there plenty of natural light? Is moving around helped by easilyunderstood signage? How is technology employed to help alleviate falls and help orientation? Please also see the care homes checklist on page 41 and the residential dementia care checklist on page 37.

Differentiating one home from another can be difficult, but the quality and quantity of staff training is especially important, along with the turnover of staff, as continuity of relationships in this type of home is critical.

The use of medication is a highly emotive subject and any antipsychotic medication must be very carefully prescribed. A fine balance exists between ‘acting in the best interests of the individual’ by prescribing medicine and the benefits of ‘normalisation’ where time and energy are spent maintaining familiar, comfortable surroundings which help reduce stress and possibly avoid the need for certain medication.

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These

inspection reports are available from the care service or the CQC (visit: www.cqc.org.uk). Further information about the CQC can be found on page 46.

Types of care homes There are two types of care home: Care homes offering personal care only If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option.

Personal care includes bathing, feeding, dressing and help with moving and must be paid for in full if your capital/ savings exceed £23,250. If you have less than this amount, Adult Social Care may be able to assist with funding if they agree living in a care home is the best way of meeting your needs.

Care homes with nursing If you think you may need nursing care in a home, you will

need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home.

You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, the social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £109.79 per week. You can contact the Nurse Care Management Teams for your area at your local Clinical Commissioning Group listed on page 51.

The figures mentioned here may change after April 2014, check with Adult Social Care after this date. See page 42 for more information on paying for your care.

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39

ȃǯǯǯ ȱ ¢ȱ ȱ ȱ ǯǯǯȄ Džȱ ȱ ȱ ȱ ȱ ȱ ǯ ȱ Džȱ ¢ȱ ǯ ȱ ȱ Džȱ ¢ȱ ǯ ȱ ȱ ȱ Džȱ ȱ ȱ ȱ ǯ

Džȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ Ȭ ȱ ȱ ǯ Džȱ ȱ ȱ ȱ ȱ ȱ ȱ ǯ Džȱ ȱ ȱ ȱ ȱ ȱ ě ȱ ¢ȱ ȱ Ȭ ȱ ǯ Džȱ ȱ ȱ ȱ ȱȱȱȱȱ ¢ȱ ȱ ȱ ȱ ǯ

ȱ ȱ ȱǻ ¢ȱ ¢ȱ ę Ǽȱ ǰȱ ¢ȱ ȱ ě ȱ ȱ ȱ ȱ ȱ ȱ £ Ȃ ǰȱ ȱ ȱ ¢ȱ ě ȱ

Care homes checklist

© 2014 Care Choices Ltd

Home 1

£

p/w

Home 2

£

p/w

Home 3

£

p/w

First Impressions

1 2 3

• Are staff warm, friendly, polite, clean and respectful?

• Do the residents seem happy, active and sociable?

• Does the home feel homely and welcoming?

• Is the home fresh, clean and comfortably furnished?

Accomodation

1 2 3

• Are bedrooms single or shared? Is there a choice?

• Can you decorate and arrange your own room?

• Can you bring your own furniture and TV? • Is there a call system for emergencies?

• Can you control the heating in your room?

• Can you lock your room/secure place for valuables?

• Is there a separate dining room? Bar? • Are there both adapted showers and baths?

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas safe and accessible (e.g. for wheelchair users)?

• Is there adequate provision for sight or hearing difficulties?

• Are the grounds/gardens attractive and/or quiet?

Life within the home • Are there any rules and restrictions (e.g. going out, returning)?

• Can you choose when to get up and retire every day?

• Are residents involved in decisions on life in the home?

• Can you make and take calls in privacy and comfort?

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• What arrangements are there for religious observance? (e.g. are places of worship nearby/ Is there a prayer room)?

• Can you handle your own money?

• Does a hairdresser/chiropodist visit?

• Does the home provide its own transport?

• Do staff have appropriate language skills/ knowledge?

• Are the staff formally trained?

• Is there an adequate number of staff on day and night?

• Are visitors welcome at all times? Can they stay overnight?

• May your visitors join you at meals?

• How much choice do you get about meals?

• Is the food varied and interesting?

• Can the home cater for your dietary needs e.g. Black and Minority Ethnic diets?

• Can you have snacks or drinks any time?

In your room?

• Can you continue to pursue your hobbies?

• What activities and entertainment are organised?

• Are outings and holidays arranged?

At what cost? £ Fees and Contract terms

1 2 3

1 2 3

• How much are the fees? Do they cover all services available? £ • Under what circumstances will the fees alter?

• Can you retain your own room if away?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on admission?

• Are all procedures clearly spelt-out?

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41

Out of area care options Did you know you can choose a care home outside the area you currently live in? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your care home place is state-funded, your local authority is still responsible for your care fees, even if you

Chestnut Court Rest Home We provide the care in a warm, friendly but professional atmosphere where the homeliness and tranquillity ensures comfort for our residents and peace of mind for their loved ones who care about their security and well being. s !LL ROOMS WITH EN SUITE FACILITIES AND SHOWER s %MERGENCY CALL SYSTEM IN EACH ROOM COMMUNAL AREAS s 3PECIALLY ADAPTED BATH FACILITIES s 4WO SEPARATE LOUNGES s (AIRDRESSING 3ALON s ,IBRARY AND READING AREA s 7ELL LANDSCAPED SECURE GARDEN AREA s /NE PASSENGER LIFT

9 Copse Road, New Milton BH25 6ES Tel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk

choose a care home in another area.

The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained where you are, or they may offer you the fees that the local authority would pay in your chosen area. You must seek further advice before making your decision.

If youâ&#x20AC;&#x2122;re self-funded, obviously you have freedom of choice, however it is important that you have considered the fees the home charges and whether the home will accept the local authority rates if or when your savings fall below the capital limit. If the home is unable to meet the local authority rate the possibility of moving to an alternative home increases substantially.

This Directoryâ&#x20AC;&#x2122;s helpline This Directoryâ&#x20AC;&#x2122;s free helpline provides an independent information and help service encompassing care, accommodation, funding and rights. A personalised report can be generated for callers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about

choosing and funding.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care youâ&#x20AC;&#x2122;re looking for, while taking into account your personal needs and interests.

Paying for care Paying for your own care Even if you know you will have to pay for it yourself, if you need care in your own home or are considering moving into residential care, you still qualify for a social care assessment by Adult Social Care. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below ÂŁ23,250 as a result of paying for care, Adult Social Care may then help you with the cost.

If you are moving into residential care, you may be entitled to some of the following financial assistance and support: Twelve-week property disregard This applies if: â&#x20AC;˘ your former home is included in your financial assessment, â&#x20AC;˘ your other capital is less than ÂŁ23,250, and

42

â&#x20AC;˘ your income is not enough to meet your care home fees.

Adult Social Care will help with the cost during the first twelve weeks of permanent residential care, provided the assessment has shown that this is the kind of care you need. This is called the â&#x20AC;&#x2DC;property disregardâ&#x20AC;&#x2122; period.

Deferred payment agreements After the twelve-week property disregard period, Adult Social Care may be able to help you while your property is being sold. In these circumstances they will charge any financial help they give against the value of your home.

This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay.

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Paying for your own care continued It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

What if you run out of money?

If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Social Care well in advance that this is going to happen. They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care).

They will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount they, and you, will pay towards your care.

If the home you have chosen charges more than the local authority will pay, you must find someone to pay the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. The local authority will not meet the additional cost even if you have lived in the home for a number of years. If you cannot find someone to help you meet the extra cost, you may have to

move to a home within the local authority’s funding levels.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek financial and legal advice about the various options you may have before committing yourself.

Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £53.00 a week if you need care by day or night and at the higher rate of £79.15 a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance. If you are paying the full cost of residential care, with or without nursing care, you will be entitled to the higher rate.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £109.79 a week. This is paid directly to the home.

What will you have to pay for your care?

Do you have more than £23,250 in capital and savings?

The value of your home is included in the assessment of your capital unless one of the following still lives there: • Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner) or • A relative who is over 60 or disabled or • A child under 16 who you, or a former partner, are responsible for.

NO Adult Social Care will contribute financially towards your care costs after they have carried out an assessment of your care needs.

How much?

You will need to ask Adult Social Care for an assessment.

This will define your care needs and how they will be

best met. Any care homes you consider must be able to meet these needs. Adult Social Care will also make an assessment of your financial situation. This determines how much they will pay and how much you will have to pay.

Your choice of care home will be limited to those that accept your local authority’s funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

If you have capital between £14,250 and £23,250 you will pay £1 a week for every £250 you have above £14,250.

If your capital is less than £14,250, and the home you choose charges fees that are within your local authority’s funding rate, your contribution will be assessed only on your income.

YES Ask your local Adult Social Care department for an assessment. See contact details on page 45.

Continued on page 44

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43

What will you have to pay for your care? continued Any care homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than ÂŁ23,250, Adult Social Care can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold.

WHATEVER YOUR CIRCUMSTANCES: Remember: â&#x20AC;˘ It is just your own financial circumstances that are assessed, not your partnerâ&#x20AC;&#x2122;s. â&#x20AC;˘ Your assessment will be made up of two elements; a care needs assessment and a financial one. â&#x20AC;˘ A care home with nursing will generally be more expensive than a care home.

Consider claiming: â&#x20AC;˘ Income support â&#x20AC;˘ Pension Credit â&#x20AC;˘ Savings Credit (if you are over 65) Definitely claim: â&#x20AC;˘ Attendance Allowance, worth either ÂŁ53.00 or ÂŁ79.15 a week depending on your care needs.

Moving into a nursing home? â&#x20AC;˘ You will be eligible for the NHS Nursing Care Contribution â&#x20AC;&#x201C; currently ÂŁ109.79 a week.

Always seek advice: â&#x20AC;˘ Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Looking

Some of the figures mentioned here may change in April 2014.

for care or support?

For independent, impartial information on your care options, call this Directoryâ&#x20AC;&#x2122;s helpline on freephone 0800 389 2077

Publications

After this date, please check www.gov.uk for up to date figures.

Free

information and access to advice on paying for

care

For older people, their families, friends and carers faced with the cost of paying for care.

Call us free on: 0808 208 9994

Telephone calls may be recorded for training and monitoring purposes.

PayingForCare Limited, a not-for-proďŹ t company. Registered office: Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. Company No. 07866192. PayingForCare Limited is part of the Partnership Group of companies, which includes Partnership Life Assurance Company Limited, an authorised insurer.

44

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What will you have to pay for your care? continued For more information about what Adult Social Care may pay towards care costs, telephone or visit: Dorset County Council Adult Access Team Tel: 01305 221016 or adultaccess@dorsetcc.gov.uk Online factsheet: ‘Paying for services in a care home’ available at: www.dorsetforyou.com/carings/leaflets.nsf Borough of Poole Adult Social Care Help Desk Tel: 01202 633902 Online factsheet: ‘Paying for residential care’ available at: www.boroughofpoole.com/health-and-socialcare/help-for-adults/residential-care-for-adults/

Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Online information about paying for care is available at: www.bournemouth.gov.uk/payingforcare There are also leaflets on ‘Choosing and paying for care in a residential or nursing home’ and ‘Paying for your own care in a care home’ available online at: www.bournemouth.gov.uk/ adultsocialcareleaflets or by phoning Bournemouth Care Direct.

Third party payments for care home fees Some care homes and care homes with nursing charge fees that are higher than the maximum amount Adult Social Care can contribute. If they are contributing towards your care home fees and you choose to move into a home which charges a higher fee, the difference between the two amounts is paid by a third party, usually a relative. Third party payments are sometimes referred to as ‘top-up’ payments.

Before you sign any contract, the home should give you written details of all the charges it intends to make in its ‘Statement of Purpose’ document. If there is anything that is not clear or which you do not understand, you should ask for advice.

As the name suggests, this payment must be made by someone other than yourself or Adult Social Care. It can be a relative or friend, but it cannot be a ‘liable relative’ i.e. someone whose financial situation has been taken into account when your financial assessment was carried out

by Adult Social Care.

The general rule is that you cannot use your own money to fund a third party payment.

However in certain specific circumstances you may make a third party payment from your own funds. These are:

considering these options. If you need further advice about how a top up to your care home fees might be arranged please discuss this with your care manager.

If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Adult Social Care, before the contract with the home is signed.

In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home.

If you are already a resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

• when you are eligible for the twelve week property disregard (see page 42) or • where Adult Social Care have agreed to a deferred payment until your home is sold (see page 42).

Adult Social Care recommends that you seek independent financial and legal advice if you are

Durlston Head

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45

Care fees can increase It is usual for the fees charged by care homes to increase each year. If you are not paying your own fees, the amount that Adult Social Care can contribute may not increase at the same rate as the home fees increase. Any shortfall in fees must be met by a third party (top-up) payment â&#x20AC;&#x201C; discussed on page 45. The third party element of the fee can only be increased once in any financial year and as a guide, the amount should never increase by more than 25% a year. You should receive at least one

monthâ&#x20AC;&#x2122;s notice that the third party payment is to increase.

The person who makes the payment for you must sign a new contract with Adult Social Care if the amount of the third party payment increases.

If you are already living in a care home, plan ahead and find out what help you will get from Adult Social Care when your savings fall below the ÂŁ23,250 limit, explained on page 43.

Essential information Inspection and registration of care services All care providers must be registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They regulate care provided through a range of methods including: â&#x20AC;˘ registering providers to ensure they are meeting the essential standards of quality and safety; â&#x20AC;˘ monitoring how providers comply with the standards; â&#x20AC;˘ promoting improvement in services;

Following an inspection, each service is given a report of how it rates against national essential standards of quality and safety. Each serviceâ&#x20AC;&#x2122;s report can be seen on the CQC website: www.cqc.org.uk For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA

â&#x20AC;˘ using enforcement powers where necessary; â&#x20AC;˘ publishing up to date information about the compliance of adult social care providers with essential standards of safety and quality.

When considering care services, itâ&#x20AC;&#x2122;s always a good idea to check a serviceâ&#x20AC;&#x2122;s inspection report on the Care Quality Commissionâ&#x20AC;&#x2122;s comprehensive website: www.cqc.org.uk

Comments, compliments and complaints All organisations need to know how they are performing.

They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.

If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be difficult for you.

46

Providers are required under essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

However, if you need to make a formal complaint, you should initially contact the registered owners of the service.

They have a duty to respond to any complaints made.

If Adult Social Care have arranged and funded your care, another option is to complain to your social worker/care manager or the Complaints Manager in your local council:

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Comments, compliments and complaints continued The Complaints Manager Dorset County Council Adult and Community Services County Hall, Colliton Park, Dorchester DT1 1XJ Email: h.butcher@dorsetcc.gov.uk Tel: 01305 228563

The Adults’ and Children’s Complaints Manager Bournemouth Borough Council Town Hall, Bourne Avenue Bournemouth BH2 6DY Email: socialcarecomplaints@bournemouth.gov.uk Tel: 01202 458953

The Complaints Manager Adult Social Care Borough of Poole, Freepost BH910, Poole BH15 2BR Email: comments.adultsocialcare@poole.gov.uk Tel: 01202 261158

Have your say about local services Healthwatch is the new independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both national and local level and will make sure that the views of the public and people who use services are taken into account Three Dorset organisations - Help & Care, Citizens Advice in Dorset and Dorset Race Equality Council - have joined forces and will work to ensure the health and well-being of Dorset’s residents is championed across the county Local Healthwatch has taken on the work of the Local Involvement Networks (LINks) and also represents the views of people who use services, carers and the public on the Health and Wellbeing boards set up by local authorities, provides information and signposting about local health and care services and reports concerns about the quality of healthcare to Healthwatch England, which can then recommend that the Care Quality Commission take action.

To contact Healthwatch Dorset: In person at any Citizens Advice Bureau in Dorset, Poole or Bournemouth. To find your local office please see www.citizensadvice.org.uk or the useful contacts section of this Directory on page 50.

Write to Local Healthwatch (free) at: Healthwatch Dorset Freepost BH1902, 896 Christchurch Road, Bournemouth BH7 6BR Telephone: 0300 111 0102 (calls cost the same as to 01 or 02 numbers) Email: www.healthwatchdorset.co.uk Further developments regarding Healthwatch England can be found at www.healthwatch.co.uk

Protecting vulnerable adults Report abuse of a vulnerable adult A vulnerable adult is any person aged 18 years or over • who is or may be in need of community services because of mental or other illness, disability or age, and • who is, or may be, unable to take care of themselves against significant harm or serious exploitation.

Abuse is a violation of an individual’s human and civil rights and may consist of a single act or repeated actions.

It may be physical, sexual, financial, psychological or institutional, or may relate to neglect or discrimination.

If you have concerns that a vulnerable adult is being abused:

• Call your local Adult Social Care department (including out of hours) on the relevant numbers on page 48.

• If there is a danger to life, a risk of injury or a crime is taking place, call the Police by dialling 999.

• If the vulnerable adult is living in a registered care home or receiving domiciliary (home) care services, you can contact the Care Quality Commission (CQC) on 03000 616 161.

• You can also share your concerns with a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse who will be able to offer advice and support.

Continued on page 48

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47

Protecting vulnerable adults continued In Dorset, there are a large number of investigators within Adult Care Services who have been jointly trained with Dorset Police. The investigators are generally registered social workers who have undertaken further specialist training and who know a great deal about the types of concern that arise.

To report any incident of abuse in Dorset, contact the Adult Access Team: Dorset Direct Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk or Dorset Police â&#x20AC;&#x201C; telephone: 01202 222222 Concerned people in the Borough of Poole should report what they believe to be any abuse of vulnerable adults to the Adult Social Care Helpdesk: Tel: 01202 633902 Out of hours service: 01202 657279 5.00pm-8.40am Monday to Thursday and 4.00pm8.40am Friday to Monday including Bank Holidays.

Email: sshelpdesk@poole.gov.uk.

If you know someone is being abused in Bournemouth, or think they may be, contact Bournemouth Care Direct.

Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk Alternatively, speak to Bournemouth Public Protection Unit during office hours on 01202 220502 (this Unit covers both Bournemouth and Poole). Out of office hours call Dorset Police on 01202 222222.

If you require further information relating to safeguarding vulnerable adults you can visit the Bournemouth and Poole Safeguarding Adults Board website at www.bpsafeguardingadultsboard.com.

The Registered Nursing Homes Association Good nursing homes continue to provide a safe, comfortable, caring environment for anyone requiring nursing â&#x20AC;&#x201C; whether long-term or for short-stay respite, convalescence, or rehabilitation.

The nursing home of today is a far cry from the outdated perception of latter years. Todayâ&#x20AC;&#x2122;s nursing home combines an ambience of the clientâ&#x20AC;&#x2122;s personal home, with quality furnishings and surroundings, together with a warm caring atmosphere backed up by qualified, professional nursing staff. A total package of care is provided, designed exclusively for the individual, which encompasses social, medical and welfare needs.

It may be that you are making the choice, or more likely nowadays, a family member or close friend is looking on your behalf.

There is one level of comfort that can go a long way to removing some of the concerns of placement â&#x20AC;&#x201C; choosing a â&#x20AC;&#x2DC;blue crossâ&#x20AC;&#x2122; home.

What should you expect from a quality â&#x20AC;&#x2DC;blue crossâ&#x20AC;&#x2122; home? â&#x20AC;˘ 24 hour nursing services provided by a team led by a qualified nurse.

48

â&#x20AC;˘ Accommodation furnished and equipped to provide comfortable â&#x20AC;&#x2DC;homelyâ&#x20AC;&#x2122; surroundings. Most homes have lifts, lounges, dining rooms and gardens/conservatories. â&#x20AC;˘ General welfare, social and occupational therapy activities designed to enhance your quality of life.

The most important consideration from your perspective is that the nursing home provides a holistic approach to care â&#x20AC;&#x201C; all aspects of health are taken into consideration and the use of NHS or GP resources ensures prompt action. If you are frail or elderly, detecting health problems, and responding early, stops you suffering unnecessary pain or discomfort and prevents avoidable traumatic admission to hospital.

The Registered Nursing Homes Association John Hewitt House, Tunnel Lane, off Lifford Lane, Kings Norton, Birmingham B30 3JN Freephone: 0800 074 0194 Tel: 0121 451 1088 Fax: 0121 486 3175 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

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ADVERTISEMENT FEATURE

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If you take no steps to make arrangements yourself then the only course of action may be the appointment of a Deputy through the Court of Protection. The Court will oversee the actions of your Deputy and complicated work is necessary to comply with the Courtâ&#x20AC;&#x2122;s requirements. A level of formality is needed which can seem harsh and intrusive, not to mention expensive.

The alternative is for you to make decisions yourself ahead of the difficult times which you may face in the future in the form of a Lasting Power of Attorney (LPA) for either your ďŹ nancial or welfare affairs or both. An LPA enables you to appoint people of your choice to handle your affairs and gives your personal authority to them to act with greater ease on your behalf.

It is important to note that if you have already made an Enduring Power of Attorney it will probably still be effective, but it would be sensible to take advice on whether a welfare LPA would suit your future needs.

Dickinson Manser LLP has a large established team, ready to give you the beneďŹ t of their experience, understanding and professionalism.

To arrange an initial discussion, please contact Jane Freeman or Diane Vincent on 01202 673071.

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49

Useful contacts Advice and advocacy services Age UK Independent charitable organisation dedicated to promoting the well-being of all older people.

Age UK Bournemouth 700 Wimborne Road, Winton, Bournemouth, Dorset BH9 2EG Tel: 01202 530530 Age UK Dorchester Rowan Cottage, 4 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 269444

Care Quality Commission The national registration and inspection body for care services.

See page 46 for further information.

South West regional office The Care Quality Commission Colston 33, 33 Colston Avenue, Bristol BS1 4UA Tel: 0117 930 7110 Email: enquiries.southwest@cqc.org.uk

Age UK Poole Community Hall, Old Rope Walk, Blandford Road, Poole, Dorset BH15 4AU Tel: 01202 666195

For national correspondence The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyme NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk

Alzheimerâ&#x20AC;&#x2122;s Society Works to improve the quality of life of people with dementia in England, Wales and Northern Ireland.

Citizens Advice Bureaux (CABs) Help people resolve legal, money and other problems by providing free, independent and confidential advice.

Bournemouth Branch c/o Kings Park Community Hospital, Gloucester Road, Boscombe, Bournemouth BH7 6JE Tel: 01202 309084

Bournemouth CAB Town Hall, Bourne Avenue, Bournemouth BH2 6DX Tel: 01202 290967 - Administration Tel: 08444 994105 - Advice Line

Poole and District Branch Administration Block, Alderney Hospital, Ringwood Road, Poole BH12 4NB Tel: 01202 716393 Bournemouth and Poole Advocacy and IMHA (Independent Mental Capacity Advocacy) Service Long-established advocacy service for adults who suffer from severe and enduring mental health illness. c/o 59 Southbourne Road Bournemouth BH6 5AQ (Mailing address only) Tel: 01202 422140 Email: bpas@rethink.org Care Choices Publishers of Care Services Directories around the country, helpful website and free helpline for care seekers.

Helpline: 0800 389 2077 Web: www.carechoices.co.uk

50

Christchurch CAB 2 Sopers Lane, Christchurch, Dorset BH23 1JG Tel: 01202 488442 Ferndown CAB 1A Princes Court, Princes Road, Ferndown BH22 9JG Tel: 01202 893838 Gillingham CAB 4 Newbury Court, Gillingham Dorset SP8 4QX Tel: 01747 822117 Poole CAB 54 Lagland Street, Poole Dorset BH15 1QG Tel: 0844 245 1291 - Advice Line Wimborne CAB Hanham Road, Wimborne BH21 1AS Tel: 01202 884738

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Useful contacts continued Advice and advocacy services continued Dorset Advocacy Develops and uses excellent practice to ensure people can speak up, promote their rights and play a full part in the life of their communities. Dorset Advocacy also provides advocacy for carers.

Unit 13-15, Jubilee Court Paceycombe Way, Poundbury, Dorchester DT1 3AE Tel: 01305 251033 Email: enquiries@dorsetadvocacy.co.uk Independent Mental Capacity Advocacy (IMCA) Hotline: 0845 389 1762 Dorset Clinical Commissioning Group Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG Tel: 01202 541400 Fax: 01202 541402 Vespasian House Bridport Road, Dorchester DT1 1TS Tel: 01305 368900 Fax: 01305 368947 Email: feedback@dorsetccg.nhs.uk

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people.

Advice Line: 0800 377 7070 Web: www.firststopadvice.org.uk Help and Care An independent charity supporting older people and carers in Bournemouth, Poole and Dorset.

The Pokesdown Centre, 896 Christchurch Road, Bournemouth BH7 6DL Tel: 0300 111 3303 Source web directory Advice, information and support for adults in Bournemouth, Poole and Dorset.

Web: www.sourcedirectory.org.uk

Complaints advice Adult Social Care Dorset Adult Social Services Complaints and Quality Assurance Administrator Tel: 01305 228563 Borough of Poole Complaints Manager, Adult Social Care Tel: 01202 261158

Bournemouth Borough Council Adults’ and Children’s Complaints Manager Tel: 01202 458953 NHS NHS Dorset Customer Care Manager, Hillfort House Poundbury Road, Dorchester DT1 2PN Complaints enquiry number: 01305 368914

Councils www.dorsetforyou.com A website that aims to provide local government information in one place, avoiding the need to visit lots of different sites. The Councils included are: • Christchurch Borough Council • Dorset County Council • East Dorset District Council • West Dorset District Council Borough of Poole Poole Adult Social Care Help Desk Civic Centre Annexe Poole BH15 2RU Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk

Bournemouth Care Direct (first point of contact for Bournemouth Borough Council’s Adult Social Care Services) Customer Services Centre St Stephen’s Road, Bournemouth BH2 6EB Tel: 01202 454979 Web: www.bournemouth.gov.uk/adultsocialcare Christchurch Borough Council Civic Offices, Bridge Street, Christchurch, Dorset BH23 1AZ Tel: 01202 495000 Continued on page 53

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51

What do you see?

Enjoying lunch together or life in a care home?

At Care UK , we understand that choosing a care home for your loved one can be stressful for everyone involved. Itâ&#x20AC;&#x2122;s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that as well as offering better care, they can keep doing the things they love - like seeing you. In fact, at The Potteries family visits are always a highlight, which is why our doors are open to visitors 24 hours a day. Drop in any time.

The Potteries, 187 York Road, Broadstone, Poole BH18 8ES

To ďŹ nd out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries

Useful contacts continued Councils continued Dorset County Council County Hall, Colliton Park, Dorchester DT1 1XJ Tel: 01305 251000

East Dorset District Council Council Offices, Furzehill Wimborne, Dorset BH21 4HN Tel: 01202 886201

Dorset Direct (Adult Social Care services) Tel: 01305 221016

West Dorset District Council Stratton House, 58-60 High West Street, Dorchester, Dorset DT1 1UZ Tel: 01305 251010

Direct Payments advice See page 8 for further information.

Bournemouth Direct Payments Support Service Enham Independent Living Your Way Tel: 01202 593039 or 0845 504 0722 Minicom: 0845 504 0723 Email: directpayments.bmth@enham.org.uk Web: www.enham.org.uk/selfdirectedsupport

Poole Direct Payments Support Service Penderels Trust, Arena Business Centres Ltd 9 Nimrod Way, Ferndown Industrial Estate Ferndown BH21 7UH Tel: 0845 600 0289 Fax: 01202 862571 Email: poole@penderelstrust.org.uk Web: www.penderelstrust.org.uk

Dorset Direct Payments Support Service Tel: 0845 873 5507 Email: directpayments.dorset@enham.org.uk

Learning Disability Services are based on giving a combination of care and practical support to help people with a learning disability lead full and interesting lives.

Leonard Cheshire Disability Supports over 21,000 disabled people in the UK and works in 52 countries.

Dorset Learning Disability Services Redwood Business Centre NE Wing, Redwood House, Hawthorne Road Charlton Down, Dorset DT2 9RL Tel: 01305 213815

South West Region 4 Heron Gate Office Park, Hankridge Way Taunton, Somerset TA1 2LR Tel: 01823 443674 Email: southwestoffice@LCDisability.org Areas covered: Bristol, Cornwall, Devon, Dorset, Somerset, South Gloucestershire and Wiltshire.

Mental health First Point Support, information and advice for people affected by, or wanting to know more about mental ill health.

528 Wimborne Road, Winton, Bournemouth BH9 2EX Tel: 01202 531339 Fax: 01202 521982 Email: first.point@bournemouth.gov.uk

MIND Support and advice for those with mental health issues.

11 Shelley Road, Boscombe, Bournemouth BH1 4JQ Tel: 01202 392910 Email: contact@dorsetmind.org.uk Web: www.dorsetmind.org.uk

NHS Patient Advice and Liaison Service (PALS) On-the-spot help and information about health services.

NHS Dorset, PALS Officer Hillfort House, Poundbury Road, Dorchester DT1 2PN Tel: 01305 361285 Email: PALS@dorset-pct.nhs.uk

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53

West Dorset Beaminster care homes BARNES LANE, 13-15 Beaminster, Dorset DT7 3LS Tel: 01308 862534 BROADWINDSOR HOUSE Broadwindsor, Beaminster, Dorset DT8 3PX Tel: 01308 868353

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COLCOMBE COTTAGE Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT LDA YA Tel: 01308 867547

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HIGHCROFT AND VALLEY VIEW Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT LDA YA Tel: 01308 867444

Bridport care homes CONEYGAR LODGE Coneygar Park, Bridport, Dorset DT6 3BA Tel: 01308 427365 DRAYTON HOUSE RESIDENTIAL CARE HOME 50 West Allington, Bridport, Dorset DT6 5BH Tel: 01308 422835

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HOMESTEAD, THE 101 West Bay Road, Bridport, Dorset DT6 4AY Tel: 01308 423338

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HYDE RESIDENTIAL HOME, THE Walditch, Bridport, Dorset DT6 4LB Tel: 01308 887980 Advert page 56

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GREENHILLS 32 St Andrews Road, Bridport, Dorset DT6 3BQ OP D PD LDA SI YA Tel: 01308 422159

SIDNEY GALE HOUSE Flood Lane, Bridport, Dorset DT6 3QG Tel: 01308 423782

HARBOUR HOUSE George Street, West Bay, Bridport, Dorset DT6 4EY Tel: 01308 423277

ST ANDREWâ&#x20AC;&#x2122;S ROAD, 193 Bridport, Dorset DT6 3BT Tel: 01308 425824

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Charmouth care homes THISTLEGATE HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BY OP D Tel: 01297 560569

Charmouth care homes with nursing

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BYMEAD HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BS OP PD Tel: 01297 560620 Advert page 55 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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West Dorset

BYMEAD HOUSE NURSING & RESIDENTIAL HOME

Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to ďŹ nd.

Almost all purpose built with superb views, excellent facilities, qualiďŹ ed nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere.

â&#x20AC;˘ Enquiries and visits welcome anytime â&#x20AC;˘ Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Email: bymead@tiscali.co.uk Web: www.bymeadhouse.com Proprietor: Miss S Blacklock RGN NDN RHV

Dorchester care homes

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AVENUE HOUSE 8 Weymouth Avenue, Dorchester, Dorset DT1 2EN Tel: 01305 265365 BIRCH WAY, 23 Charlton Down, Dorchester, Dorset DT2 9XX Tel: 01305 259852

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GROVE LODGE Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW OP D Tel: 01300 320098

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LYTCHETTS 4 Chalky Road, Broadmayne, Dorchester, Dorset DT2 8PJ OP Tel: 01305 853524

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MAIDEN CASTLE HOUSE 12-14 Gloucester Road, Dorchester, Dorset DT1 2NJ OP D PD SI YA Tel: 01305 251661 Advert page 5

CULLIFORD HOUSE Icen Way, Dorchester, Dorset DT1 1ET Tel: 01305 266054 DICK Oâ&#x20AC;&#x2122; THE BANKS ROAD, 5 Crossways, Dorchester, Dorset DT2 8BJ Tel: 01305 852081

GROSVENOR CRESCENT, 5 Dorchester, Dorset DT1 2BA Tel: 01305 269547

DOUGLAS JACKMAN HOUSE 1-3 Weymouth Avenue, Dorchester, Dorset DT1 1QR Tel: 01305 251598

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EDWARD ROAD, 20 Dorchester, Dorset DT1 2HL Tel: 01305 266813

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FRIARS CLOSE, 11 Dorchester, Dorset DT1 2AD Tel: 01305 262046

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GLENCAIRN HOUSE RESIDENTIAL HOME 16-17 Cornwall Road, Dorchester, Dorset DT1 1RU Tel: 01305 268399 Advert adjacent GRASSINGTON HOUSE 50 Prince of Wales Road, Dorchester, Dorset DT1 1PP Tel: 01305 267968

MAIDEN CASTLE ROAD, 56 Dorchester, Dorset DT1 2ES Tel: 01305 265097

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MONMOUTH ROAD, 97 Dorchester, Dorset DT1 2DF Tel: 01305 266430

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55

DISCOVER A CHOICE OF FIRST CLASS CARE HOMES IN DORSET At Bupa Care Services we understand how difficult it can be to discuss with a loved one the subject of moving into a care home. Whether it’s coping with the emotional stress, working out the financial aspects, or deciding on the right location – talk to us. We’ll make sure everyone involved understands all they need to know, so all you have to concentrate on is choosing the perfect home together.

You can choose from four Bupa care homes, which provide affordable, accessible care to everyone, you don’t need to have Bupa health insurance to stay with us.

POP IN TODAY

There are four care homes in Dorset, which provide residents with excellent short and long-term care.

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Queensmount Nursing and Residential Home 18 Queens Park West Drive, Bournemouth, Dorset BH8 9DA

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St James’ Park Nursing Home Higher Street, Bradpole, Bridport, Dorset DT6 3EU

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The Hyde Residential Home Walditch, Bridport, Dorset DT6 4LB

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The Mellowes Nursing Home Common Mead Lane, Gillingham North Dorset SP8 4RE

Pop in to your local Bupa care home for more information, we’d love to show you round. To arrange a visit:

Call 0333 920 4792

Search ‘Bupa Care Homes’ online 00173_08_13

West Dorset

Dorchester care homes continued MONTROSE 40 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 262274

ROMULUS CLOSE, 4 Dorchester, Dorset DT1 2TH OP D Tel: 01305 263479

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PARK HOUSE THORNHILL CLOSE, 2 Martinstown, Dorchester, Dorset DT2 9JN Dorchester, Dorset DT1 2RE OP D PD LDA SI YA Tel: 01305 266589 Tel: 01305 889420

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PRINCE OF WALES ROAD, 3 Dorchester, Dorset DT1 1PW Tel: 01305 269208 PRINCE OF WALES ROAD, 5 Dorchester, Dorset DT1 1PW Tel: 01305 251935

WOLFETON MANOR 16 East Hill, Charminster, Dorchester, Dorset DT2 9QL PD LDA SI YA Tel: 01305 262340

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Dorchester care homes with nursing

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BELLE ROSE NURSING HOME LTD 12 Prince of Wales Road, Dorchester, Dorset DT1 1PW OP LDA MH AD Tel: 01305 265787

GROVE LODGE Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW OP D Tel: 01300 320098

CASTLE VIEW Bridport Road, Poundbury, Dorchester, Dorset DT1 2NH Tel: 01305 756476 Advert Outside Back Cover

MARLEY HOUSE Winfrith Newburgh, Dorchester, Dorset DT2 8JR Tel: 01305 852858

CERNE ABBAS Cerne Abbas, Dorchester, Dorset DT2 7AL Tel: 01300 341008 CHESTNUT HOUSE NURSING HOME Chestnut Road, Charlton Down, Dorchester, Dorset DT2 9FN Tel: 01305 257254 CHEVERELS CARE HOME WITH NURSING 52 Dorchester Road, Maiden Newton, Dorchester, Dorset DT2 0BE Tel: 01300 320348 Advert page 20

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GREENBUSHES NURSING HOME 10-12 Weymouth Avenue, Dorchester, Dorset DT1 2EN OP D Tel: 01305 262192

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57

West Dorset

Lyme Regis care homes CLARONDENE RESIDENTIAL CARE HOME View Road, Lyme Regis, Dorset DT7 3AA Tel: 01297 442876

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SHIRE HOUSE CARE HOME Sidmouth Road, Lyme Regis, Dorset DT7 3ES Tel: 01297 442483

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Lyme Regis care homes with nursing LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis, Dorset DT7 3HX OP D PD SI YA Tel: 01297 442322

Sherborne care homes EASTBURY HOUSE Long Street, Sherborne, Dorset DT9 3BZ Tel: 01935 812132 GARDEN HOUSE Priestlands, Sherborne, Dorset DT9 4HN Tel: 01935 813188

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LUDBOURNE HALL South Street, Sherborne, Dorset DT9 3LT Tel: 01935 816382

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OLD VICARAGE, THE Leigh, Sherborne, Dorset DT9 6HL Tel: 01935 873033

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HAYES, THE Culverhayes, Long Street, Sherborne, Dorset DT9 3ED OP D PD SI Tel: 01935 814043

Sherborne care homes with nursing ABBEY VIEW Fairfield, Bristol Road, Sherborne, Dorset DT9 4HG Tel: 01935 813222 Advert Outside Back Cover

RAWLEIGH HOUSE The Avenue, Sherborne, Dorset DT9 3AJ OP PD LDA SI YA Tel: 01935 816630 Advertisers are highlighted

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RIVERSIDE NURSING HOME Riverside House, Westbury, Sherborne, Dorset DT9 3QZ OP Tel: 01935 812046

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West Dorset

Weymouth care homes AGINCOURT CARE HOME 116 Dorchester Road, Weymouth, Dorset DT4 7LG Tel: 01305 777999 ALEXANDRA ROAD, 25/27A Weymouth, Dorset DT4 7QQ Tel: 01305 770236 BOSWORTH CARE HOME 6 Southdown Avenue, Weymouth, Dorset DT3 6HR Tel: 01305 833100

Advertisers are highlighted

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CRECY CARE HOME 45 Spa Road, Weymouth, Dorset DT3 5EP OP D PD MH SI YA Tel: 01305 769911

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DANMOR LODGE 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH OP D PD Tel: 01305 775462 Advert below

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FORESTERS 18/20 Alexandra Road, Weymouth, Dorset DT4 7QQ OP PD LDA SI YA Tel: 01305 777189

BUXTON HOUSE 423b Radipole Lane, Weymouth, Dorset DT4 0QJ OP D PD SI YA Tel: 01305 760834 Advert page 5

FRIARY HOUSE 26 Carlton Road North, Weymouth, Dorset DT4 7PY Tel: 01305 782574

CHESTNUTS RESIDENTIAL HOME 93b Wyke Road, Weymouth, Dorset DT4 9QS Tel: 01305 784996

GOLDCREST RESIDENTIAL HOME 183 Dorchester Road, Weymouth, Dorset DT4 7LF OP D PD MH SI Tel: 01305 830400 Advert page 60

CRANFORD AVENUE, 3 Weymouth, Dorset DT4 7TN Tel: 01305 839318

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INGLESIDE RESIDENTIAL CARE HOME 648 Dorchester Road, Weymouth, Dorset DT3 5LG Tel: 01305 812667

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â&#x20AC;˘ Situated near to the beautiful Weymouth Coastline â&#x20AC;˘ Comfortable rooms, most with en-suite facilities â&#x20AC;˘ Two lounges â&#x20AC;˘ Spacious conservatory â&#x20AC;˘ Two 8-person passenger lifts giving level access to all rooms â&#x20AC;˘ Hydrotherapy baths

â&#x20AC;˘ Qualified massage, aromatherapy & reflexology â&#x20AC;˘ 24-hour care for respite or long-term requirements â&#x20AC;˘ Day-care facilities with free transport for the elderly at home â&#x20AC;˘ Complimentary use of our own mobility scooter â&#x20AC;˘ Full & varied programme of events for residents including day trips, visits to shows and Keep Fit to Music held in the home

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59

West Dorset

Weymouth care homes continued

Advertisers are highlighted

KINGSLEY COURT CARE HOME 28 Dorchester Road, Weymouth, Dorset DT4 7JU Tel: 01305 782343 KIRTLETON AVENUE, 10 Weymouth, Dorset DT4 7PT Tel: 01305 771207

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LAWNS, THE Fernhill Avenue, Weymouth, Dorset DT4 7QU Tel: 01305 760881 LEGH HOUSE 117 Rylands Lane, Weymouth DT4 9QB Tel: 01305 773663

GOLDCREST RESIDENTIAL HOME

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MOUNT PLEASANT 21 Mount Pleasant Avenue, Weymouth, Dorset DT3 5JF Tel: 01305 760903 Advert page 5

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PRIMROSE LODGE 121/122 Dorchester Road, Weymouth, Dorset DT4 7LG OP Tel: 01305 786568 RAGLAN HOUSE 3 Carlton Road South, Weymouth, Dorset DT4 7PL OP D PD LDA MH YA Tel: 01305 784192 RODLANDS CARE HOME 4 Ullswater Crescent, Radipole, Weymouth, Dorset DT3 5HE Tel: 01305 782736

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TRAFALGAR CARE HOME 207 Dorchester Road, Weymouth, Dorset DT4 7LF OP D PD MH SI Tel: 01305 777567 WEYMOUTH AFTERCARE CENTRE Carlton House, 9 Carlton Road North, Weymouth, Dorset DT4 7PX Tel: 01305 779084

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Weymouth Harbour

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West Dorset

Weymouth care homes with nursing

Advertisers are highlighted

AVON LEA NURSING HOME LTD 66 Dorchester Road, Weymouth, Dorset DT4 7JZ Tel: 01305 776094

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FAIRFIELD HOUSE NURSING HOME 41 Putton Lane, Chickerell, Weymouth DT3 4AJ OP D PD MH SI YA Tel: 01305 779933 HIGHCLERE HOUSE CARE HOME Cross Road, Weymouth, Dorset DT4 9QX Tel: 01305 233300 QUEEN CHARLOTTE, THE 432 Chickerell Road, Chickerell, Weymouth, Dorset DT3 4DQ Tel: 01305 773128 Advert below

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SUNNY BANK 4-6 Wyke Road, Weymouth, Dorset DT4 9QE Tel: 01305 783558

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WEYMOUTH CARE HOME 21 Glendinning Avenue, Weymouth, Dorset DT4 7QF OP D PD YA Tel: 01305 784518 Advert page 20

9]MMV +PIZTW\\M +IZM 0WUM 432 Chickerell Road, Weymouth, Dorset DT3 4DQ Tel: 01305 773128

Queen Charlotte is a grand Georgian style property, offering the following: • • • • • •

High quality, person-centred 24-hour residential and dementia care Colourful, open and landscaped gardens Large, yet warm and comfortable home for older residents Experienced and helpful staff Promoting independence, respect and dignity Engaging in a variety of activities that enhance life’s experiences

For more information, or to view this Home, please contact the Home Manager on 01305 773128 or e-mail: qc.manager@kingsleyhealthcare.co.uk www.kingsleyhealthcare.co.uk

‘A caring team and fantastic facilities’

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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61

North Dorset Blandford care homes

Advertisers are highlighted

CASTLEMAN HOUSE Fairfield Bungalows, Blandford Forum, Dorset DT11 7HS OP D Tel: 01258 452315 LARKS LEAS Milldown Road, Blandford Forum, Dorset DT11 7DE Tel: 01258 452777 Advert page 68 MILLBROOK HOUSE LTD Child Okeford, Blandford Forum, Dorset DT11 8EY Tel: 01258 860330

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PHOENIX HOUSE Fairfield Bungalows, Heddington Drive, Blandford Forum, Dorset DT11 7TP OP PD LDA SI YA Tel: 01258 470100 SMALLWOOD Wards Drove, Blandford St. Mary, Blandford Forum, Dorset DT11 9LZ Tel: 01258 488451 SPETISBURY MANOR Spetisbury, Blandford Forum, Dorset DT11 9EB Tel: 01258 857378 Advert page 80

Blandford care homes with nursing

WHITECLIFFE HOUSE Whitecliffe Mill Street, Blandford Forum, Dorset DT11 7BQ OP Tel: 01258 450011 Advert Outside Back Cover

Gillingham care homes

Advertisers are highlighted

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KENDAL BANK CARE Quarr, Gillingham, Dorset SP8 5PB Tel: 01747 825666 MALTHOUSE, THE Bay Road, Gillingham, Dorset SP8 4EW Tel: 01747 822667

MULBERRY COURT AND SCOPE INCLUSION DORSET Common Mead Lane, Gillingham, Dorset SP8 4RE OP PD LDA SI YA Tel: 01747 822241

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ORCHARD MEWS, 12 Gillingham, Dorset SP8 4TQ Tel: 01747 822241

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ST MARTINâ&#x20AC;&#x2122;S Queen Street, Gillingham, Dorset SP8 4DZ OP D PD SI YA Tel: 01747 823221 Advert page 5

Gillingham care homes with nursing GILLINGHAM GRANGE Fernbrook Lane, Shaftesbury Road, Gillingham, Dorset SP8 4LL Tel: 01747 834020

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Advertisers are highlighted

BLANDFORD GRANGE CARE HOME Milldown Road, Blandford Forum, Dorset DT11 7DE OP D YA Tel: 01258 458214

HYDE ROAD, 7 Gillingham, Dorset SP8 4BX Tel: 01747 822241

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MELLOWES NURSING HOME, THE Common Mead Lane, Gillingham, Dorset SP8 4RE Tel: 01747 826677 Advert page 56

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North Dorset

Shaftesbury care homes CASTLE HILL HOUSE Bimport, Shaftesbury, Dorset SP7 8AX Tel: 01747 854699

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LADIGNAC CARE HOME 38 Crookhays, Shaftesbury, Dorset SP7 8DX Tel: 01747 854978

ST DENIS LODGE RESIDENTIAL HOME Salisbury Road, Shaftesbury, Dorset SP7 8BS Tel: 01747 854596

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Shaftesbury care homes with nursing CEDARS NURSING HOME, THE Angel Lane, Shaftesbury, Dorset SP7 8DF Tel: 01747 852860

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Sturminster Newton care homes HILLCREST HOUSE Church Hill, Stalbridge, Sturminster Newton, Dorset DT10 2LR Tel: 01963 363861 IVERS Hains Lane, Marnhull, Dorset DT10 1JU Tel: 01258 820164 NAZARETH LODGE Penny Street, Sturminster Newton, Dorset DT10 1DE Tel: 01258 472511 Advert below

Advertisers are highlighted

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OLD RECTORY, THE High Street, Stalbridge, Sturminster Newton, Dorset DT10 2LL Tel: 01963 362624

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SANDHILLS Lower Road, Stalbridge, Sturminster Newton, Dorset DT10 2NJ OP D PD LDA SI YA Tel: 01963 362247

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Sturminster Newton care homes with nursing

Advertisers are highlighted

NEWSTONE HOUSE Station Road, Sturminster Newton, Dorset DT10 1BD OP D Tel: 01258 474530 Advert Outside Back Cover

Nazareth Lodge Residential Care Home - Sturminster Newton

Tel: 01258 472511 Penny Street, Sturminster Newton, Dorset DT10 1DE

All Standards inspected by the CQC in February 2013 have been “Fully Met” Situated in the pretty market town of Sturminster Newton, Dorset this delightful home offers exceptionally high standards of personal care to just 24 residents, à la carte menus using home grown fruit and vegetables and an extensive programme of activities.

• Awarded highest accolade of “Beacon” status for its “End of Life Care” programme • Achieved multiple awards including “Nutrition and Hydration Award 2013” and “Care Newcomer Award 2013”

For more information, why not look at our website www.nazareth-lodge.co.uk email: care@nazareth-lodge.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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63

Purbeck Swanage care homes CLIFFTOP CARE HOME 8 Burlington Road, Swanage, Dorset BH19 1LS Tel: 01929 422091

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WALC HOUSE 1 Springfield Road, Swanage, Dorset BH19 1HD Tel: 01929 422833

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GAINSBOROUGH CARE HOME 53 Ulwell Road, Swanage, Dorset BH19 1LQ OP D PD MH SI Tel: 01305 769418

WORDSWORTH HOUSE CARE HOME Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01929 423614

HEATHCOTE CARE HOME 6 Cecil Road, Swanage, Dorset BH19 1JJ Tel: 01929 423778

YORK HOUSE CARE HOME 8/10 Cauldon Avenue, Swanage, Dorset BH19 IPQ Tel: 01929 425588

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WORDSWORTH HOUSE CARE HOME Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01929 423614

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Swanage care homes with nursing OLD RECTORY NURSING AND RESIDENTIAL HOME, THE 56 High Street, Langton Matravers, Swanage, Dorset BH19 3HB Tel: 01929 425383

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Wareham care homes ANGLEBURY COURT 21 Bonnets Lane, Wareham, Dorset BH20 4HB Tel: 01929 552585

Advertisers are highlighted

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CASTLE FARM CARE HOME Castle Farm Road, Lytchett Matravers, Poole, Dorset BH16 6BZ OP Tel: 01258 857642 Advert page 68 PENROSE 6 Filleul Road, Sandford, Wareham, Dorset BH20 7AP LDA Tel: 01929 552100 PEVERIL Springbrook Close, Harmans Cross, Wareham, Dorset BH20 5HS Tel: 01929 480764 PURBECK CARE East Stoke, Wareham, Dorset BH20 6AT Tel: 01929 552201

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Corfe Castle

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

64

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

East Dorset Christchurch care homes

Advertisers are highlighted

AVON LEE LODGE Preston Lane, Burton, Christchurch, Dorset BH23 7JU Tel: 01202 476736 Advert below AVONDENE CARE HOME 171 Stanpit, Christchurch, Dorset BH23 3LY Tel: 01202 483991 Advert page 66 BROOK HOUSE RESIDENTIAL CARE HOME 213 Barrack Road, Christchurch, Dorset BH23 2AX Tel: 01202 483960 LAURELS, THE 195 Barrack Road, Christchurch, Dorset BH23 2AR Tel: 01202 470179 MANOR ROAD, 6 Christchurch, Dorset BH23 1LU Tel: 01202 483360

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QUEENSMEAD 1 Bronte Avenue, Christchurch, Dorset BH23 2LX OP D PD SI YA Tel: 01202 485176 Advert page 5

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RESIDE AT STOUR ROAD 14 Stour Road, Christchurch, Dorset BH23 1PS Tel: 01202 481160

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PRINCIPLE HOUSE 95 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RA OP LDA YA Tel: 01425 277707

RIVENDELL 19 Lynton Crescent, St. Catherine’s Hill, Christchurch, Dorset BH23 2SD Tel: 01202 476663

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TOUCHWOOD 13 Somerset Road, Christchurch, Dorset BH23 2ED OP LDA YA Tel: 01202 487575 WISTERIA LODGE CARE HOME 25 Friars Road, Friars Cliff, Christchurch, Dorset BH23 4EB Tel: 01425 272718

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Imagine life...

Recently refurbished and extended, Avon Lee Lodge Residential Care Home is aiming to change perceptions of elderly care; landscaped level gardens with views of the New Forest • Beautiful and Family run with a high staff to resident ratio • Small TV, telephone, internet and Sky+* point in each room • HD 8 person lift to all floors • Cinema, and conservatory • Wirelesslibrary nursecall system for maximum independence • Fully accessible with integrated chair hoist • Spa hydrotherapybaths bath to help increase well being • Shuttle service to Christchurch • Regular organised outings • Plus many more features •

Avon Lee Lodge has been designed to provide our residents with maximum independence, encompassing a community feel in a pleasant, safe, and homely environment. Call for a brochure or visit our website for more details.

Avon Lee Lodge Excellence in Residential Care

*Additional subscription charges may apply.

Pictures shown are artists impressions only, final finish may vary slightly.

Preston Lane, Burton, Christchurch BH23 7JU t 01202 476 736 f 01202 568 130 e info@avonleelodge.co.uk www.avonleelodge.co.uk

... a haven of tranquillity in perfect surroundings Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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65

0QOPKTQNNM 6]Z[QVO 0WUM 5 Stuart Road, Highcliffe, Christchurch, Dorset, BH23 5JS Tel: 01425 272093

Highcliffe is a warm and comfortable home, offering the following: â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

High quality, person-centred 24-hour nursing and dementia care Colourful, open and landscaped gardens Compassion for older adults in a high quality environment Promoting and maintaining independence and choice for all residents Respected as individuals and treated with dignity Engaging in a variety of activities that enhance lifeâ&#x20AC;&#x2122;s experiences

For more information, or to view this Home, please contact the Home Manager on 01425 272093 or e-mail: highcliffe.manager@kingsleyhealthcare.co.uk www.kingsleyhealthcare.co.uk

â&#x20AC;&#x2DC;A warm seaside retreat in a safe and caring environmentâ&#x20AC;&#x2122;

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171 Stanpit, Christchurch, Dorset BH23 3LY Telephone: 01202 483991

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6LOYHUZD\V Nursing Home

Silver Way, Highcliffe, Christchurch, Dorset BH23 4LJ Telephone: 01425 272919

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East Dorset

Christchurch care homes with nursing

Advertisers are highlighted

AVON REACH Farm Lane, Mudeford, Christchurch, Dorset BH23 4AH OP Tel: 01425 272666 Advert Outside Back Cover AVON VIEW Loring Road, Christchurch, Dorset BH23 2GZ Tel: 01202 485170

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BRAMBLEGATE 92 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RF Tel: 01425 276846

Homefield Grange CARE HOME Homefield Grange is an exclusive care home development and provides luxurious accommodation for 64 elderly people.

Homefield Grange, a Maria Mallaband Home, specialises in nursing, residential and dementia nursing care. Decorated to a hotel standard, the home provides five-star, luxurious accommodation. Surrounded by beautiful gardens, the home boasts cafés, a cinema room, a hair and beauty salon and sensory room.

Tel: 01202 238700 Email: homefield.grange@mmcg.co.uk Web: www.mmcgcarehomes.co.uk Homefield Grange, Salisbury Road, Christchurch, Dorset BH23 7AR

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HIGHCLIFFE NURSING HOME 5 Stuart Road, Highcliffe, Christchurch, Dorset BH23 5JS Tel: 01425 272093 Advert page 66

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NASEBY CARE HOME 8 Avenue Road, Christchurch, Dorset BH23 2BY Tel: 01202 471096

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PINEBEACH NURSING HOME 53 Southcliffe Road, Friars Cliff, Christchurch, Dorset BH23 4EW Tel: 01425 273122

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SILVERWAYS NURSING HOME Silver Way, Highcliffe-on-Sea, Christchurch, Dorset BH23 4LJ Tel: 01425 272919 Advert page 66

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NEWTOWN HOUSE Waterford Road, Highcliffe, Christchurch, Dorset BH23 5JW OP Tel: 01425 272073

Ferndown care homes

Advertisers are highlighted

ABBEY ROSE Cedar Avenue, St Leonards, Ringwood, Hampshire BH24 2QG OP D PD MH SI Tel: 01202 877764

FAIRLAWN St Mary’s Road, Ferndown, Dorset BH22 9HB OP D PD SI YA Tel: 01202 877277 Advert page 5

CHESTNUT LODGE 43 Glenwood Road, West Moors, Ferndown, Dorset BH22 0EN Tel: 01202 892116

FIVE GABLES CARE HOME 268 Station Road, West Moors, Ferndown, Dorset BH22 0JF Tel: 01202 875130

CLARENCE HOUSE 6 Dudsbury Crescent, Ferndown, Dorset BH22 8JF Tel: 01202 894359 DENEWOOD HOUSE CARE HOME 12/14 Denewood Road, West Moors, Ferndown, Dorset BH22 0LX Tel: 01202 892008

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FOXES MOON RESIDENTIAL HOME 40 Ringwood Road, St Ives, Ringwood, Hampshire BH24 2NY Tel: 01425 474347 Advert page 35 GABLES, THE 7 West Moors Road, Ferndown, Dorset BH22 9SA Tel: 01202 855909

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67

ROYAL BAY CARE HOMES Serving poole, bournemouth, the purbecks, wimborne & blandford areas

CASTLE FARM

- retirement home

Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ

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FOREST HILL HOUSE

- nursing home BLUE CROSS The sign of a better Nursing Home

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Registered Nursing Home Association

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East Dorset

Ferndown care homes continued HOLMWOOD REST HOME 39 Chine Walk, West Parley, Ferndown, Dorset BH22 8PR OP Tel: 01202 593662

SUMMERHILL RESIDENTIAL HOME 46 Glenwood Road, West Moors, Ferndown, Dorset BH22 0ER OP Tel: 01202 870935

Ferndown care homes with nursing

Advertisers are highlighted

AMBERWOOD HOUSE 418â&#x20AC;&#x201C;424 Ringwood Road, Ferndown, Dorset BH22 9AX OP Tel: 01202 851510 Advert Outside Back Cover

FERNDOWN NURSING HOME 9 Dudsbury Crescent, Ferndown, Dorset BH22 8JG Tel: 01202 875909

BROOK VIEW Riverside Road, West Moors, Ferndown, Dorset BH22 0LQ Tel: 01202 891333 Advert Outside Back Cover

FERNHILL 122 Ringwood Road, Longham, Ferndown, Dorset BH22 9AW Tel: 01202 651800 Advert Outside Back Cover

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Verwood care homes WOODPECKERS, THE 10 Albion Way, Verwood, Dorset BH31 7LR Tel: 01202 813708

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When someone close to you is suffering from dementia, you want the very best care for them.

That means a care home where staff take the time to get to know your loved one, treating them with the respect and dignity they deserve and developing a personal care programme tailored to their individual needs.

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that those in our care continue to lead, rich and fulďŹ lling lives.

Waypoints is a recently built, state of the art care facility, conveniently located in tranquil surroundings on the edge of the New Forest.

Waypoints Verwood 42 - 44 Ringwood Road Verwood Dorset BH31 7AH

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Wimborne care homes CHASEBOROUGH HOUSE Village Hall Lane, Three Legged Cross, Wimborne, Dorset BH21 6SG Tel: 01202 822908

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HIGHGROVE CARE HOME Stapehill Road, Stapehill, Wimborne, Dorset BH21 7NF Tel: 01202 875614

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East Dorset

Wimborne care homes continued LEWIS HOUSE Higher Merley Lane, Corfe Mullen, Wimborne, Dorset BH21 3EG Tel: 01202 887255

STREETS MEADOW Hanham Road, Wimborne, Dorset BH21 1AS Tel: 01202 884620

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MILE OAK REST HOME 2 The Acorns, Wimborne, Dorset BH21 2EU Tel: 01202 885225

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OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB OP D Tel: 01202 813722 Advert below STONELEIGH HOUSE 2 Rowlands Hill, Wimborne, Dorset BH21 1AN Tel: 01202 884908

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T H RUSSELL CHARITABLE TRUST St Ives House, St Ives Wood, Ashley Heath, Ringwood, Hampshire BH24 2ED Tel: 01425 473822

FOREST HILL HOUSE NURSING HOME Rushall Lane, Corfe Mullen, Wimborne, Dorset BH21 3RT Tel: 01202 631741 Advert page 68

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TWO WELLS Salisbury Street, Cranborne, Dorset BH21 5PU Tel: 01725 517458 WATERLOO CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RD Tel: 01202 824807

Wimborne care homes with nursing

MAGNA CARE CENTRE, THE Arrowsmith Road, Canford Magna, Wimborne, Dorset BH21 3BQ Tel: 01202 601831

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OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB OP D Tel: 01202 813722 Advert below

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WIMBORNE CARE HOME, THE 179/181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 2DJ Tel: 01202 877614 Advert page 82

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Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

NURSING & RESIDENTIAL CARE HOME ACORN LODGE RESIDENTIAL CARE HOME

Web: www.oakdenecare.co.uk Email: info@oakdenecare.co.uk

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very high standard of specialised care to people living with dementia.

Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB

Tel: 01202 813722

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Poole Poole care homes ALEXANDRA HOUSE 88a Alexandra Road, Parkstone, Poole, Dorset BH14 9EW Tel: 01202 746640 Advert page 5

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CORAL HOUSE 15 Alder Hills, Poole, Dorset BH12 4AJ Tel: 01202 710531

OP D PD SI YA

AMBERWOOD 6 St Osmunds Road, Poole, Dorset BH14 9JN Tel: 01202 743390 ANCHOR HOUSE 1 Evering Avenue, Parkstone, Poole, Dorset BH12 4JF Tel: 01202 735914 ARANLAW HOUSE CARE HOME 26 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ Tel: 01202 763367 Advert Inside Front Cover BEACH HOUSE 94 Alexandra Road, Poole, Dorset BH14 9EP Tel: 01202 739930 CANFORD CLIFFS REST HOME 2 Bessborough Road, Canford Cliffs, Poole, Dorset BH13 7JS Tel: 01202 700272 CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole, Dorset BH13 6JF Tel: 01202 767493

Long Close A Private Residence for Gracious Retirement Manager: Mrs Christine Barrow Tel: Bournemouth

(01202) 765090 or 768958 Keith London - Webb, 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ

PD LDA YA

DORSET HOUSE Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL OP D PD SI YA Tel: 01202 672427 Advert page 5

LDA DUNES, THE 49 Cynthia Road, Parkstone, Poole, Dorset BH12 3JE PD LDA YA Tel: 01202 740237

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ELIZABETH HOUSE Dolbery Road, Parkstone, Poole, Dorset BH12 4PX OP D PD SI YA Tel: 01202 744545 Advert page 5

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GRANGE, THE 2 Mount Road, Parkstone, Poole, Dorset BH14 0QW PD YA Tel: 01202 715914

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JOSHUA HOUSE 102 Herbert Road, Parkstone, Poole, Dorset BH12 4HU LDA MH YA Tel: 01202 948431

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KINGLAND HOUSE NURSING AND RESIDENTIAL HOME Kingland Road, Poole, Dorset BH15 1TP Tel: 01202 675411

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LAURELS AND PINE LODGE, THE 33/37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA OP D Tel: 01202 743202 Advert page 72

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens • First floor en-suite rooms leading to spacious paved balcony • 5 person passenger lift • Experienced caring staff • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops.

All enquiries welcomed with open invitation to view. The Proprietor and Manager are always available to discuss your needs.

enquiries@longclosecare.co.uk www.longclosecare.co.uk

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Poole

Poole care homes continued

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LILLIPUT HOUSE 299 Sandbanks Road, Poole, Dorset BH14 8LH Tel: 01202 709245

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LONG CLOSE RETIREMENT HOME 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ OP Tel: 01202 765090 Advert page 71 MAIDMENT COURT 47 Parkstone Road, Poole, Dorset BH15 2NX Tel: 01202 674423

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MARLBOROUGH HOUSE NURSING HOME 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, Dorset BH14 0ER OP D PD SI Tel: 01202 747924 MITCHELL HOUSE 2 Mitchell Road, Canford Heath, Poole, Dorset BH17 8US Tel: 01202 681446

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PEBBLES, THE 294 Herbert Avenue, Parkstone, Poole, Dorset BH12 4HY PD LDA YA Tel: 01202 722867 PINEWOOD TOWER REST HOME 30 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ Tel: 01202 762855

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SANDBOURNE HOUSE 1 Sandecotes Road, Parkstone, Poole, Dorset BH14 8NT Tel: 01202 742284

SHERIDAN CARE HOME, THE 14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ OP D Tel: 01202 735674 SHORES, THE 46 Brixey Road, Parkstone, Poole, Dorset BH12 3EZ PD LDA YA Tel: 01202 730653

MOORINGS, THE 69 Brixey Road, Parkstone, Poole, Dorset BH12 3EY PD LDA YA Tel: 01202 734752

SOUTHMEAD REST HOME 159 York Road, Broadstone, Poole, Dorset BH18 8ES Tel: 01202 694726

PARK LODGE RESIDENTIAL CARE HOME 18 Ridgeway, Broadstone, Dorset BH18 8EA Tel: 01202 694232

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ST CECILIA 29 Nelson Road, Poole, Dorset BH12 1ES Tel: 01202 767383 Advert below left

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STADDON LODGE 25 Nelson Road, Branksome, Poole, Dorset BH12 1ER Tel: 01202 764269

PARK MANOR LTD 8 St Aldhelms Road, Poole, Dorset BH13 6BS Tel: 01202 764071

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Poole

Poole care homes continued

Advertisers are highlighted

TIDES, THE 136 Lower Blandford Road, Broadstone, Poole, Dorset BH18 8NZ Tel: 01202 604056

PD LDA YA

TWO CEDARS RESIDENTIAL CARE HOME 81 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AF OP Tel: 01202 694942 Advert page 73

WESSEX LODGE RETIREMENT HOME 16 Munster Road, Lower Parkstone, Poole, Dorset BH14 9PU Tel: 01202 738234

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WEST VIEW SHORT TERM BREAK SERVICE 1 West View Road, Poole, Dorset BH15 2AZ PD LDA SI Y Tel: 01202 744092

WAVES, THE 199 Churchill Road, Parkstone, Poole, Dorset BH12 2JD PD LDA YA Tel: 01202 734857

Poole care homes with nursing

Advertisers are highlighted

ALDBURY, THE 672–674 Ringwood Road, Parkstone, Poole, Dorset BH12 4NA Tel: 01202 746752 Advert Outside Back Cover ASHLEY COURT CARE HOME 6-10 St Peter’s Road, Poole, Dorset BH14 0PA Tel: 01202 715902

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AVALON NURSING HOME 14 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS OP PD SI Tel: 01202 761119 AVONWOOD MANOR 31/33 Nelson Road, Branksome, Poole, Dorset BH12 1ES OP D Tel: 01202 763183 BIRDS HILL NURSING HOME 25 Birds Hill Road, Poole, Dorset BH15 2QJ Tel: 01202 671111 Advert page 40

CANFORD CHASE 40 Western Road, Branksome Park, Poole, Dorset BH13 6EU Tel: 01202 766182 Advert Outside Back Cover

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CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole, Dorset BH13 6JF Tel: 01202 767493

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DELPH HOUSE CARE HOME 40 Upper Golf Links Road, Broadstone, Poole, Dorset BH18 8BY Tel: 01202 692279

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HILLSDON NURSING HOME 37 Springfield Road, Lower Parkstone, Poole, Dorset BH14 0LG Tel: 01202 742753

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BRANKSOME PARK CARE CENTRE, THE 17 Mornish Road, Branksome Park, Poole, Dorset BH13 7BY OP Tel: 01202 761449

LINKS, THE 1 Golf Links Road, Broadstone, Dorset BH18 8BE Tel: 01202 974000 Advert page 76

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BURWOOD NURSING HOME 100 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AL Tel: 01202 693224 Advert page 74

MAGNA CARE CENTRE Arrowsmith Road, Canford Magna, Wimborne, Dorset BH21 3BQ Tel: 01202 601831

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Poole care homes with nursing continued

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MARLBOROUGH HOUSE NURSING HOME 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, Dorset BH14 0ER OP D PD SI Tel: 01202 747924

REGENCY MANOR CARE HOME 16-17 Blair Avenue, Parkstone, Poole, Dorset BH14 0DA Tel: 01202 715760 Advert Inside Front Cover

ORMONDE NURSING HOME 12 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS Tel: 01202 760838

SANDRINGHAM HOUSE 26 Sandringham Road, Poole, Dorset BH14 8TH Tel: 01202 744409 Advert below

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

76

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Bournemouth Bournemouth care homes ABBOTSFORD 7 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB Tel: 01202 428156 ACORN LODGE 12 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3SY Tel: 01202 426085 ADAMSCOURT RESIDENTIAL CARE HOME 7 Talbot Avenue, Talbot Woods, Bournemouth, Dorset BH3 7HP Tel: 01202 529855 Advert below ALEXANDRA CENTRE FOR PHYSICAL DISABILITY & SENSORY IMPAIRMENT 23 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA Tel: 01202 528420

Advertisers are highlighted

LDA

ASHWOOD 12 Dudley Road, Northbourne, Bournemouth, Dorset BH10 6BS Tel: 01202 770242

LDA

LDA

AUCKLAND REST HOME 2 Ken Road, Southbourne, Bournemouth, Dorset BH6 3ET Tel: 01202 427166

OP D

BEECHEY HOUSE 14 Beechey Road, Bournemouth, Dorset BH8 8LL OP D MH Tel: 01202 290479

OP D BEECHWOOD HOUSE REST HOME 3 Beechey Road, Bournemouth, Dorset BH8 8LJ Tel: 01202 551305

PD SI YA

ALLINGTON HOUSE 46 Dean Park Road, Bournemouth, Dorset BH1 1QA YA AD Tel: 01202 551254 APPLE HOUSE 186 Seafield Road, Bournemouth, Dorset BH6 5LJ Tel: 01202 485597

BLUE ROOF BUNGALOW CARE HOME Mill Road North, Throop, Bournemouth, Dorset BH8 0DW Tel: 01202 529508

OP D

LDA

LDA

APRIL COURT 186 Poole Lane, Kinson, Bournemouth, Dorset BH11 9DS LDA YA Tel: 01202 576110

Adamscourt 7 Talbot Avenue • Talbot Woods Bournemouth BH3 7HP

Adamscourt is an independent residential care home offering specialised care to people living with dementia. Promoting independence and choice and offering an array of regular activities to suit individual taste. A home of distinction offering top quality person-centered care. Surrounded by beautiful, landscaped accessible gardens. Situated in Talbot Woods, in a tree-lined avenue, within walking distance of local amenities.

Tel: 01202 529855 • Email: adamscourt@ntlworld.com

BLENHEIM CARE HOME 17 Dunbar Road, Talbot Woods, Bournemouth, Dorset BH3 7AZ Tel: 01202 557090

OP

BROADWATERS 55 Wick Lane, Tuckton, Bournemouth, Dorset BH6 4LA OP D PD MH SI Tel: 01202 423709 CAMBIAN NIGHTINGALE 46-48 Stourcliffe Avenue, Southbourne, Bournemouth, Dorset BH6 3QA Tel: 01202 436140

LDA

CASTLE DENE Throop Road, Bournemouth, Dorset BH8 0DB OP D PD SI YA Tel: 01202 397929 Advert page 5 CHALFONT CARE HOME 6 Southern Road, Bournemouth, Dorset BH6 3SR Tel: 01202 420957

OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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77

A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care.

• Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: evergreenscarehome@gmail.com

Tel: 01202 526 925

For more information and latest news visit our website at www.evergreenscarehome.co.uk

Bournemouth

Bournemouth care homes continued CHERRY TREE LODGE 100 Wick Lane, Southbourne, Bournemouth, Dorset BH6 4LB Tel: 01202 429326

Advertisers are highlighted

ELMS, THE 28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU LDA Tel: 01202 431886

OP EVERGREENS, THE 2 Berkeley Road, Talbot Woods, Bournemouth, Dorset BH3 7JJ Tel: 01202 526925 Advert page 78

CHIMERA REST HOME 21 Alum Chine Road, Westbourne, Bournemouth, Dorset BH4 8DT Tel: 01202 767144

OP

CLIFTON HOUSE CARE HOME 1 Grantley Road, Boscombe, Bournemouth, Dorset BH5 1HW MH Tel: 01202 393385

FAIR HAVEN 23 Knyveton Road, Bournemouth, Dorset BH1 3QQ OP D PD Tel: 01202 553503 FAIRWAYS RESIDENTIAL CARE HOME 18 Wharncliffe Road, Boscombe, Bournemouth, Dorset BH5 1AH Tel: 01202 395435

CLIFTON LODGE 16-18 Clifton Road, Southbourne, Bournemouth, Dorset BH6 3PA Tel: 01202 428598 COLINDALE CARE HOME 1 Richmond Park Avenue, Bournemouth, Dorset BH8 9DL Tel: 01202 514733

OP YA

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OP FEARNES, THE 26 Knyveton Road, Bournemouth, Dorset BH1 3QR OP D PD SI YA Tel: 01202 296906 Advert page 5

OP D MH YA

CONISTON LODGE CARE HOME 43 Beaufort Road, Southbourne, Bournemouth, Dorset BH6 5AS Tel: 01202 421492 CORNERWAYS 20 Braidley Road, Bournemouth, Dorset BH2 6JX Tel: 01202 552536

FLORENCE LODGE 23/25 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HJ Tel: 01202 397094

OP

OP

GENESIS CARE HOME LTD 76 Wimborne Road, Bournemouth, Dorset BH3 7AS OP D MH Tel: 01202 515713

YA AD

GLAMIS AVENUE 9 Glamis Avenue, Bournemouth, Dorset BH10 6DW OP PD MH SI YA Tel: 01202 575100

CRESCENT CARE HOME WITH NURSING, THE 27-29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG OP PD YA Tel: 01202 553660

GLENHURST MANOR 44a West Cliff Road, Bournemouth, Dorset BH4 8BB Tel: 01202 761175 Advert page 80

OP

CROSBY LODGE RESIDENTIAL CARE HOME 2/2a Fitzharris Avenue, Charminster, Bournemouth, Dorset BH9 1BZ OP D MH AD Tel: 01202 517186

HANNAH LEVY HOUSE TRUST 15 Poole Road, Bournemouth, Dorset BH2 5QR Tel: 01202 765361

OP

DALVEY HOUSE 35 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DD Tel: 01202 423050

HARLEITH 42 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3TA Tel: 01202 426544

OP

LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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79

For more information or to request a brochure

Call 01202 761175

info@glenhurstmanor.co.uk

Exceptional Care, Stunning Surroundings

Situated on the West Cliff in Bournemouth, our 33 en-suite bedroomed home offers a warm, welcoming and family atmosphere. We have a team of trained and dedicated staff that bring compassion and experience to every aspect of their work, providing high quality, professional, person centred care. We put our residents at the heart of everything we do.

L U X U R Y S E N I O R L I V I N G W W W. G L E N H U R S T M A N O R . C O . U K

For more information or to request a brochure

Call 01258 857378

info@spetisburymanor.co.uk

Dedicated to Care

Secluded within private grounds in the picturesque village of Spetisbury, near Blandford, we offer outstanding quality care tailored to meet individual needs. There will always be someone on hand to listen and talk with. Every day at Spetisbury is different; take part in a wide range of activities or just enjoy the extensive wooded grounds leading down to the river.

L U X U R Y S E N I O R L I V I N G W W W. S P E T I S B U RY M A N O R . C O . U K

Bournemouth

Bournemouth care homes continued HELENE LODGE 115 Talbot Road, Bournemouth, Dorset BH9 2JE Tel: 01202 389901 HIGHFIELD MANOR CARE HOME 44 Branksome Wood Road, Bournemouth, Dorset BH4 9LA Tel: 01202 769429 HIGHVIEW RESIDENTIAL HOME 42/44 Foxholes Road, Southbourne, Bournemouth, Dorset BH6 3AT Tel: 01202 428799

LDA YA

LIAM HOUSE 13 Spencer Road, Bournemouth, Dorset BH1 3TE OP LDA SI Tel: 01202 294148 LINKFIELD COURT LTD 19 Knyveton Road, East Cliff, Bournemouth, Dorset BH1 3QG OP D PD YA Tel: 01202 558301

OP D MH LOWTHER ROAD, 35 Charminster, Bournemouth, Dorset BH8 8NG Tel: 01202 391610

OP D MH

IVY LODGE 212a Howeth Road, Ensbury Park, Bournemouth, Dorset BH10 5NZ Tel: 01202 593593

LDA

JAMES BURNS HOUSE Greenways Avenue, Bournemouth, Dorset BH8 0AS PD YA Tel: 01202 523182 KINGS HOUSE CARE HOME 1 Earle Road, Westbourne, Bournemouth, Dorset BH4 8JQ Tel: 01202 764455 KINGS PARK ROAD, 18 Boscombe, Bournemouth, Dorset BH7 7AE Tel: 01202 729911 KNYVETON HALL REST HOME 34 Knyveton Road, Bournemouth, Dorset BH1 3QR Tel: 01202 557671 LARKINS 14 Campbell Road, Bournemouth, Dorset BH1 4EP Tel: 01202 392241

MH

LDA YA

LYNDALE 2 Alumdale Road, Westbourne, Bournemouth, Dorset BH4 8HX Tel: 01202 764425

MH

MARION HOUSE 40 The Avenue, Moordown, Bournemouth, Dorset BH9 2UW LDA YA Tel: 01202 522110 MILTON GRANGE 9 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 554351

D

MILTON LODGE RESIDENTIAL CARE HOME 32 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 556873

OP D

LDA MILTON ROAD, 30 Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 554212

OP

NEW HORIZON CENRE LTD â&#x20AC;&#x201C; EILAT 106 Lowther Road, Charminster, Bournemouth, Dorset BH8 8NS Tel: 01202 290305

LDA

PD MH YA

AD

LEYBOURNE HOUSE Western Avenue, Bournemouth, Dorset BH10 6HH OP D PD SI YA Tel: 01202 574426

NIGHTINGALES RESIDENTIAL HOME 24 Foxholes Road, Southbourne, Bournemouth, Dorset BH6 3AT Tel: 01202 429515

OP D MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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81

Bournemouth

Bournemouth care homes continued Area care homes / care homes with nursing OVERCLIFF HOUSE 2 Cellars Farm Road, Southbourne, Bournemouth, Dorset BH6 4DL Tel: 01202 424929 PIERS, THE 166 Columbia Road, Ensbury Park, Bournemouth, Dorset BH10 4DT Tel: 01202 520937

OP D MH

PORTELET HOUSE CARE HOME 22 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3SY Tel: 01202 422005

OP D MH

PORTELET LODGE CARE HOME 42 Westby Road, Boscombe, Bournemouth, Dorset BH5 1HD OP D MH Tel: 01202 398982

PD LDA YA PRIMROSE LODGE 42 St Catherineâ&#x20AC;&#x2122;s Road, Southbourne, Bournemouth, Dorset BH6 4AD Tel: 01202 429514

PINEHAVEN 23 Parkwood Road, Boscombe, Bournemouth, Dorset BH5 2BS Tel: 01202 427941

OP

LDA

PINEHURST REST HOME 4 Harvey Road, Boscombe, Bournemouth, Dorset BH5 2AD OP Tel: 01202 418744

REDCROFT 255 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3BD Tel: 01202 485597

PINES CARE HOME, THE 39 Portchester Road, Charminster, Bournemouth, Dorset BH8 8JU Tel: 01202 555048

RESIDE AT SOUTHWOOD 36/40 Southwood Avenue, Southbourne, Bournemouth, Dorset BH6 3QB Tel: 01202 422213

D LDA

Thatâ&#x20AC;&#x2122;s why weâ&#x20AC;&#x2122;re one of the UKâ&#x20AC;&#x2122;s leading healthcare providers

Four Seasons are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes offer both long term and short term care for the elderly.

They combine a comfortable environment with the professional support you would expect from a large healthcare organisation.

Contact our homes directly, or visit www.fshc.co.uk

LDA

OP D

The Riseborough Care Home 11-13 Branksome Wood Road, Bournemouth, BH2 6BT T: 01202 318567 E: the.riseborough@fshc.co.uk

The Wimborne Care Home 179-181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 2DJ T: 01202 877614 E: the.wimborne@fshc.co.uk

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

82

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Bournemouth

Bournemouth care homes continued RETIRED NURSES NATIONAL HOME Riverside Avenue, Bournemouth, Dorset BH7 7EE Tel: 01202 396418 RICHMONDWOOD RESIDENTIAL CARE HOME 19 Richmond Park Avenue, Queens Park, Bournemouth, Dorset BH8 9DL Tel: 01202 511179 Advert page 82 RISEBOROUGH CARE HOME, THE 11-13 Branksome Wood Road, Bournemouth, Dorset BH2 6BT Tel: 01202 318567 Advert page 82 RIVERVIEW CARE HOME Throop Road, Bournemouth, Dorset BH8 0DQ Tel: 01202 516411

Advertisers are highlighted

OP

SOUTHWOOD AVENUE, 14 Southbourne, Bournemouth, Dorset BH6 3QA Tel: 01202 436140

OP

ST ALBANS HOUSE 59/61 St Albans Avenue, Bournemouth, Dorset BH8 9EG Tel: 01202 397817

OP

OP

ST ANNE’S COURT 16a St Anthony’s Road, Meyrick Park, Bournemouth, Dorset BH2 6PD Tel: 01202 551208

OP

LDA

SEABOURNE HOUSE CARE HOME 1 Clifton Road, Southborne, Bournemouth BH6 3NZ OP D Tel: 01202 428132 Advert Inside Front Cover SEACLIFF CARE HOME 9 Percy Road, Boscombe, Bournemouth, Dorset BH5 1JF OP D Tel: 01202 396100 SEASTROLE 12 Campbell Road, Bournemouth, Dorset BH1 4EP Tel: 01202 392241 SHALDEN GRANGE 1/3 Watkin Road, Boscombe, Bournemouth, Dorset BH5 1HP Tel: 01202 301918

AD

OP

Summerhayes is a privately owned residential home situated in Bearcross, Bournemouth that has been under the same ownership since 1987. We provide 24 hour continuous care for permanent residency and respite care and can accommodate up to twenty one elderly residents. We strive to maintain a homely atmosphere at Summerhayes and we are happy to accommodate residents’ own furniture and pictures.

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1700 Wimborne Road, B’mouth BH11 9AN

Summerhayes is situated on the Wimborne Road close to the bus routes and amenities in the Kinson area. Summerhayes is registered with the Care Quality Commission (CQC).

LDA

ST BRIDGET’S RESIDENTIAL HOME 42 Stirling Road, Bournemouth, Dorset BH3 7JH Tel: 01202 515969

OP PD SI

STOURCLIFFE AVENUE, 46-48 Southbourne, Bournemouth, Dorset BH6 3PX Tel: 01202 419537

LDA

STRATFIELD LODGE RESIDENTIAL HOME 63 Wellington Road, Bournemouth, Dorset BH8 8JL OP D PD LDA SI YA Tel: 01202 553537 SUMMERHAYES RESIDENTIAL HOME 1700 Wimborne Road, Bearcross, Bournemouth, Dorset BH11 9AN Tel: 01202 574330 Advert below

OP

SUNNINGDALES CARE HOME 75 Southbourne Overcliff Drive, Southbourne, Bournemouth, Dorset BH6 3NN Tel: 01202 426745

OP D

SUNRISE OPERATIONS SOUTHBOURNE LTD 42 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DS Tel: 01202 437600

OP D

TALBOT MANOR 57 Talbot Manor, Bournemouth, Dorset BH3 7HT Tel: 01202 512918

PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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83

Bournemouth

Bournemouth care homes continued TALBOT VIEW 66 Ensbury Avenue, Ensbury Park, Bournemouth, Dorset BH10 4HG Tel: 01202 537571 Advert page 5

Advertisers are highlighted

WHITE HOUSE, THE 4 Walpole Road, Bournemouth, Dorset BH1 4EZ Tel: 01202 399471

OP D PD SI YA

TALBOT WOODS LODGE 64 Wimborne Road, Bournemouth, Dorset BH3 7AR PD LDA SI Tel: 01202 293390 TEMPLEMAN HOUSE Leedam Road, Bournemouth, Dorset BH10 6HP OP D PD SI YA Tel: 01202 537812 Advert page 5 VENTANA HOMES LTD 33 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HJ Tel: 01202 390209

LDA

PD LDA

WHITE LODGE & ST HELENâ&#x20AC;&#x2122;S 15/17 Boscombe Spa Road, Bournemouth, Dorset BH5 1AR Tel: 01202 395822 WICKMEADS Thornbury Road, Southbourne, Bournemouth, Dorset BH6 4HR Tel: 01202 427144 Advert page 5

OP

OP D PD SI YA

WILLOWBEECH LTD 33 Ophir Road, Bournemouth, Dorset BH8 8LT Tel: 01202 200910

LDA YA

Bournemouth beach Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

84

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Bournemouth

Bournemouth care homes with nursing AVON CLIFF 50–52 Christchurch Road, Bournemouth, Dorset BH1 3PE Tel: 01202 789998 Advert Outside Back Cover

NIGHTINGALE NURSING HOME 2 Roslin Road, Talbot Woods, Bournemouth, Dorset BH3 7JA OP D PD SI Tel: 01202 520120

OP

BRACKEN LODGE CARE HOME 5 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB Tel: 01202 428777

OP D PD SI

CHINE BREEZE COURT 73 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8HP Tel: 01202 761307

OP

CRESCENT, THE 27/29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG Tel: 01202 553660 DRUMCONNER CARE HOME 20 Poole Road, Bournemouth, Dorset BH4 9DR Tel: 01202 761420 FARWAY GRANGE CARE HOME 31/33 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA Tel: 01202 511399

Advertisers are highlighted

OP PD YA

NORLINGTON NURSING HOME 19 Stourwood Avenue, Southbourne, Bournemouth BH6 3PW Tel: 01202 422064

QUEENSMOUNT NURSING AND RESIDENTIAL HOME 18 Queens Park West Drive, Bournemouth, Dorset BH8 9DA OP Tel: 01202 391144 Advert page 56 RISEBOROUGH CARE HOME, THE 11-13 Branksome Wood Road, Bournemouth, Dorset BH2 6BT Tel: 01202 318567 Advert page 82

OP PD

SHELLEY PARK 32 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HQ Tel: 01202 396933

OP PD

ST ANNE’S PRIVATE NURSING HOME 21-23 Wayside Road, Southbourne, Bournemouth, Dorset BH6 3ES Tel: 01202 425642

HIGH TREES NURSING HOME 3 Glenferness Avenue, Talbot Woods, Bournemouth, Dorset BH4 9NB OP D PD MH SI YA Tel: 01202 761380

SUNRISE OPERATIONS OF WESTBOURNE 16-18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR Tel: 01202 760966

KELSO NURSING HOME 10 Clifton Road, Southbourne, Bournemouth, Dorset BH6 3PA Tel: 01202 432655

WALLFIELD 29 Castlemain Avenue, Southbourne, Bournemouth, Dorset BH6 5EJ Tel: 01202 428048

MERSTONE HALL 20/22 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HF Tel: 01202 309813

OP

OP D PD

MUSCLIFF NURSING HOME 5 Tolpuddle Gardens, Bournemouth, Dorset BH9 3RE OP D PD SI YA Tel: 01202 516999

OP

OP

PD YA

OP D PD

OP D

LDA

WINDSOR COURT NURSING HOME 34 Bodorgan Road, Bournemouth, Dorset BH2 6NJ Tel: 01202 554637

OP D

ZETLAND COURT 128 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8HU Tel: 01202 769169

OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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85

Index

Advertisers in bold

24 Hour Home Care Services Ltd

20

24 Seven Home Help Ltd

20

A

Amberwood Amberwood House

71 69

Bosworth Care Home

59

Bracken Lodge Care Home

85

Anchor House

71

Bramblegate

67

Angel Carers (UK) Ltd

21

Bramley Home Care Ltd

21 75

AA-I-Care

20

Anglebury Court

64

Abbey Rose

67

Apex Care Dorchester

21

Branksome Park Care Centre, The

Abbey View

58

Apex Care Sherborne

21

Broadwaters

77

Abbotsford

77

Apple House

77

Broadwindsor House

54

Abicare Services Ltd

25

April Court

77

Absolute Care - Grove House

27

AQS Homecare Dorset

27

Brook House Residential Care Home

65

Acorn Lodge

77

Aranlaw House Care Home

71

Brook View

69

Ashley Court Care Home

75

Bupa

56

Adamscourt Residential Care Home

77

Ashwood

77

Burwood Nursing Home

75

Adriel Care Limited

25

Aspect Domiciliary Care Ltd

27

Buxton House

59

Agape Care Solutions

25

Auckland Rest Home

77

Bymead House

54

27

Autism Wessex - Community Support Service East

21

C

Avalon Nursing Home

75

Cambian Nightingale

77

Avenue House

55

Avon Cliff

85

Candlelight Homecare Sherborne Area Office

21

Avon Lea Nursing Home Ltd

61

Avon Lee Lodge

65

Candlelight Homecare Services Wimborne Area Office

21

Avon Reach

67

Canford Chase

75

Avon View

67

Canford Cliffs Rest Home

71

Avondene Care Home

65

Care Choices Helpline

Avonwood Manor Home Care Angels

25

Avonwood Manor

75

Age UK Bournemouth Agincare Live-In Care Services

20

Agincare UK Limited â&#x20AC;˘ Blandford â&#x20AC;˘ Bridport â&#x20AC;˘ Christchurch â&#x20AC;˘ Dorchester â&#x20AC;˘ Ferndown â&#x20AC;˘ Poole â&#x20AC;˘ Weymouth

20 20 20 20 20 25 20

Agincourt Care Home

59

Aldbury, The

75

Alexandra Centre for Physical Disability & Sensory Impairment

77

Alexandra House

71

Alexandra Road, 25/27a

59

All About Care

21, 25

All Time Care Ltd

21

Allied Healthcare

27

Allington House

77

Altogether Care â&#x20AC;&#x201C; Care at Home â&#x20AC;˘ Beaminster/Bridport 21 â&#x20AC;˘ Bournemouth â&#x20AC;˘ Sturminster Newton â&#x20AC;˘ Swanage â&#x20AC;˘ Verwood â&#x20AC;˘ Wareham â&#x20AC;˘ Weymouth

27 21 21 21 21 21

â&#x20AC;˘ Yeovil

21

86

12, 29, 34, 44

B

Care Choices Website

18, 58, 76

Care Division, The

21, 25

Care Dynamics Ltd

26

Barnes Lane, 13-15

54

Care Purbeck

21

Beach House

71

Care South

5

BCHA Personal Care

27

Beechey House

77

Beechwood House Rest Home

77

Belle Rose Nursing Home Ltd

57

Care South Home Care Services â&#x20AC;˘ Bournemouth 27 â&#x20AC;˘ Dorset 21 â&#x20AC;˘ Poole 26

Birch Way, 23

55

Birds Hill Nursing Home

75

Blandford Grange Care Home

62

Blenheim Care Home

77

Blue Roof Bungalow Care Home

77

Borough of Poole Poole East Poole West Supported Living Service

25 25 25

Care UK

36, 52

Care UK Specialist Care at Home Service

26

Careline CC Limited

21

Caremark (New Forest)

21

Caremark Poole & East Dorset

27

CareService24

27

Carewatch (Christchurch)

21

Carewatch (Wessex)

21

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Index continued

Advertisers in bold

Carewatch (West Dorset)

26

Culliford House

55

Castle Dene

77

Custom Care

27

Castle Farm Care Home

64

Castle Hill House

63

Castle View

57

Castleman House

62

Cedars Nursing Home, The

63

Cerne Abbas

57

Chalfont Care Home Chalgrove Care and Nursing Home

77 71, 75

23

F

D Daley Home Care

23

Dalvey House

79

Dana Care

26

Danmor Lodge

59

Delph House Care Home

75

Denewood House Care Home

67

Dick Oâ&#x20AC;&#x2122; The Banks Road, 5

55

69

Dickinson Manser LLP Solicitors 49

Cherry Tree Lodge

79

Chestnut Court Rest Home

42

Diverse Abilities Plus â&#x20AC;&#x201C; Supported Living

26

Chestnut House Nursing Home

57

Diverse Abilities Plus (West Moors)

26

Chestnut Lodge

67

Dorset Blue Care Ltd

23

Chestnuts Residential Home

59

Dorset C.C. Community Support Services

23

Chaseborough House

Everycare (Wessex) Ltd

Cheverels Care Home With Nursing

57

Dorset Care at Home Service

26

Chimera Rest Home

79

Dorset House

71

Chine Breeze Court

85

Christchurch Housing Society

66

Dorset Learning Disability Services - Domiciliary Care

23

Clarence House

67

Fair Haven

79

Fairfield House Nursing Home

61

Fairfield House Residential Care Home

58

Fairhope

26

Fairlawn

67

Fairways Residential Care Home

79

Family Support Services

23

Farway Grange Care Home

85

Faulkner House

23

Fearnes, The

79

Ferndown Nursing Home

69

Fernhill

69

Five Gables Care Home

67

Florence Lodge

79

Forest Hill House Nursing Home

70

Foresters

59

Four Seasons Healthcare

82

Foxes Moon Residential Home 67

Dorset Residential Homes - Connaught House

23

Foylebank

23

Clarondene Residential Care Home

58

Dots Disability

12

Friars Close, 11

55

Client Centred Care Ltd

23

Douglas Jackman House

55

Friary House

59

Clifftop Care Home 64 Clifton House Care Home 79 Clifton Lodge 79 Colcombe Cottage 54 Colindale Care Home 79 Colten Care Outside Back Cover Community Wessex - East 27 Coneygar Lodge 54 Coniston Lodge Care Home 79 Coral House 71 Cornerways 79 Cranford Avenue, 3 59 Crecy Care Home 59 Crescent Care Home with Nursing, The 79 Crescent, The 85 Crosby Lodge Residential Care Home 79

Drayton House Residential Care Home

54

G

Drumconner Care Home

85

Gables, The

67

Dunes, The

71

Gainsborough Care Home

64

Garden House

58

Genesis Care Home Ltd

79

E Eastbury House

58

Gillingham Grange

62

Edward Road, 20

55

Glamis Avenue

79

Eleanor Nursing and Social Care Ltd

26

Glencairn House Residential Home

55

Elizabeth House

71

Glenhurst Manor

79

Elms, The

79

Goldcrest Residential Home

59

Enara Bespoke

28

Good Oaks Home Care

26

Enhance

26

Grange, The

71

Grassington House

55

Green Cross Medicare Limited

28

Greenbushes Nursing Home

57

Essential Nursing & Care Services Ltd Evergreens, The

23, 26 79

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87

Index continued

Advertisers in bold

Greenhills

54

J

Grosvenor Crescent, 5

55

James Burns House

81

Magna Care Centre, The

Grove Lodge

55

Joshua House

71

Maiden Castle House

55

Maiden Castle Road, 56

55

Maidment Court

73

H

M

K

70, 75

Hannah Levy House Trust

79

Kelso Nursing Home

85

Malthouse, The

62

Harbour House

54

Kendal Bank Care

62

Manor Road, 6

65

Harleith

79

Marion House

81

Hartford Care

72

Kingland House Nursing and Residential Home

71

Hayes, The

58

Kings House Care Home

81

Marlborough House Nursing Home

Headway Dorset

26

Kings Park Road, 18

81

Marley House

57

Heathcote Care Home

64

Kingsley Court Care Home

60

MC Care Solutions

23

Helene Lodge

81

Kingsley Healthcare

Mellowes Nursing Home, The

62

High Trees Nursing Home

85

Kirtleton Avenue, 10

60

Melton Court

26

Highclere House Care Home

61

Knyveton Hall Rest Home

81

Merstone Hall

85

MiHomecare Poole

26

Highcliffe Nursing Home

67

Mile Oak Rest Home

70

Highcroft and Valley View

54

Millbrook House Ltd

62

Highfield Manor Care Home

81

Milton Grange

81

Highgrove Care Home

69

Highview Residential Home

81

Milton Lodge Residential Care Home

81

Hillcrest Dorset

28

Milton Road, 30

81

Hillcrest House

63

Mitchell House

73

Hillsdon Nursing Home

75

MMCG

67

HMR Medical & Nursing Service

26

Monmouth Road, 97

55

Holmwood Rest Home

69

Montrose

57

Moorings, The

73

Mount Pleasant

60

61, 66

L Ladignac Care Home

63

Lantern Community, The

23

Larkins

81

Larks Leas

62

Laurels, The

65

Laurels, The and Pine Lodge

71

Lawns, The

60

Legh House

60

Lewis House

70

Leybourne House

81

Liam House

81

Lifeways Community Care

26

Mulberry Court and Scope Inclusion Dorset

Lilliput House

73

Muscliff Nursing Home

Linkfield Court Ltd

81

73, 76

Home Care / Reablement Services

28

Home Instead Senior Care

26

Homefield Grange Care Home

67

Homestead, The

54

Horizon Home Care

26

Links, The

75

Hyde Residential Home, The

54

N

Long Close Retirement Home

73

Hyde Road, 7

62

Naseby Care Home

67

Lowther Road, 35

81

Nazareth Lodge

63

Ludbourne Hall

58

New Horizon Centre Ltd - Eilat

81 28

I

Luxury Care

Ingleside Residential Care Home

59

Inter-County Nursing & Care Services

23

Ivers

63

Ivy Lodge

81

88

Inside Front Cover

23, 62 85

Luxury Senior Living

80

Newcross Healthcare Solutions Limited

Lyme Care Ltd

23

Newstone House

63

Lyme Regis Nursing Home

58

Newtown House

67

Lyndale

81

Nightingale Nursing Home

85

Lytchetts

55

Nightingales Home Care Service

23

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Index continued Nightingales Residential Home

Advertisers in bold 81

Prime Care Community Services Ltd

28

Nurse Plus & Carer Plus UK Ltd • Bournemouth 28 • Dorchester 23

Primrose Lodge (Southbourne)

82

Primrose Lodge (Weymouth)

60

Prince of Wales Road, 3

57

Nu-Staff Image Plan

Prince of Wales Road, 5

57

Principle House

65

O

Priority Home Care

23

Oakdene Nursing & Residential Care Home

70

Prospect Tree Health Care (South) Ltd

26

Old Rectory, The

63

Old Rectory Nursing and Residential Home, The

64

Old Vicarage, The

58

Orchard Mews, 12

62

Ormonde Nursing Home

76

Overcliff House

82

Norlington Nursing Home

85

23

P Park House

S Saga Home Care

28

Sandbourne House

73

Sandhills

63

Sandringham House

76

SCA Care Dorset

25

Seabourne House Care Home

83

Seacliff Care Home

83

Seastrole

83

Shalden Grange

83 26

Prospects Domiciliary Care Service

28

Pulse - Bournemouth

28

Shapes Domiciliary Services Diverse Abilities Plus Ltd

Purbeck Care

64

Shelley Park

Q

28, 85

Sheridan Care Home, The

73

Shire House Care Home

58

Queen Charlotte, The

61

Sidney Gale House

54

Queensmead

65

Shores, The

73

Queensmount Nursing and Residential Home

Sidney Gale House

54

85

Silverways Nursing Home

67

Smallwood

62

Somerleigh Court

57

23, 57

R

Park Lodge Residential Care Home

73

Raglan House

60

Park Manor Ltd

73

Rawleigh House

58

Somerset Care Community (Poole and Bournemouth)

27

Paying for Care

44

Redcroft

82

Southmead Rest Home

73

Pebbles, The

73

Southwood Avenue, 14

83

Penrose

64

Regard Partnership, The – Regional South Office

25

Spetisbury Manor

62

Peveril

64

Regency Manor Care Home

76 82

83

23

Reside at Southwood

St Albans House

Phoenix Care Ltd

65

St Andrew’s Road, 193

54

62

Reside at Stour Road

83

82

25

St Anne’s Court

Piers, The

Rest Assured We Care Limited

83

85

67

Retired Nurses National Home

St Anne’s Private Nursing Home

Pinebeach Nursing Home

Richmondwood Residential Care Home

St Bridget’s Residential Home

83

83

St Cecilia

73

Right at Home

28

Right Hand, The

25

St Denis Lodge Residential Home

63

St James’ Park Nursing Home

54

St Jude’s Care

25

Phoenix House

Pinehaven

82

Pinehurst Rest Home

82

Pine Home Care, The

28

Pines Care Home, The

28, 82

Pinewood Tower Rest Home

73

Riseborough Care Home, The

Portelet House Care Home

82

Rivendell

65

St Martin’s

62

Portelet Lodge Care Home

82

Riverside Nursing Home

58

Staddon Lodge

73

83, 85

Potteries, The

36, 52

Riverview Care Home

83

Staff 2000 Domiciliary Care Service 28

Pramacare (Blandford Office) Pramacare

23 23, 26

Rodlands Care Home

60

Steepleton Manor Care Home

57

Romulus Close, 4

57

Stoneleigh House

70

Royal Bay Care Homes Group

68

Stourcliffe Avenue, 46-48

83

Premier Care Dorset Ltd

23

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89

Index continued Stratfield Lodge Residential Home

Advertisers in bold Touchwood

65

Weymouth Care Home

61

83

Trafalgar Care Home

60

White House, The

84

Streets Meadow

70

84

28

Treetops Residential Care Home

White Lodge & St Helenâ&#x20AC;&#x2122;s

Suite 4 Wessex House

Whitecliffe House

62

Summerhayes Residential Home

Whitway House

57

83

Two Cedars Residential Care Home

75

Wickmeads

84

Summerhill Residential Home

69

Two Wells

70

Willow Tree Homecare Ltd

28

Sunningdales Care Home

83

Willowbeech Ltd

84

Sunny Bank

61

Wimborne Care Home, The

70

Sunrise Operations Southbourne Ltd

Wimborne Nursing Agency

27

83

Windsor Court Nursing Home

85

Sunrise Operations of Westbourne

85

V

Wisteria Lodge Care Home

65

Supporting You in the South

27

Wolfeton Manor

57

Surecare (Dorset)

25

V & A Davies Limited T/A Bluebird Care â&#x20AC;˘ Ferndown â&#x20AC;˘ Weymouth

Woodpeckers, The

69

25 25

Wordsworth House Care Home

64

Ventana Homes Ltd

84

T H Russell Charitable Trust

U UK Supported Living Services

T

58

25

70

Y

W

Talbot Manor

28, 83

Yaffle Care

74

Talbot View

84

Walc House

64

York House Care Home

64

Talbot Woods Lodge

84

Wallfield

85

Your Life (Ferndown)

25

Team Medical Solutions

27

Waterloo Care Home

70

Templeman House

84

Waves, The

75

Tender-Care Services Ltd

28

Z

Waypoints (Verwood)

69

Zetland Court

Wessex Lodge Retirement Home

75

Terrie, One to One Care Service 27 Thistlegate House

54

Thornhill Close, 2

57

Tides, The

75

West View Short Term Break Service

75

Together (Dorset) Ltd

25

Weymouth Aftercare Centre

60

85

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. Š 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choicesâ&#x201E;˘ is a trademark of Care Choices Limited.

ISBN 978-1-909048-86-7 Ref. No: 4001/Dorset20/0214. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Dorset, Poole and Bournemouth Social Services.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade. Creative Artworker: Holly Cornell.

90

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www.rightathomeUK.com/bournemouth

Quality care and companionship in the comfort of your own home

Deciding to ask people to come into your home to care for you or a loved-one can seem daunting. However, there are a few straightforward questions you can ask to help decide on a care provider.

Ask how carers are recruited and trained.

They should be subject to a Disclosure and Barring Service Check (formerly known as a CRB check). Carers should also have been trained in moving and handling, to protect both their clients and themselves. If carers do not hold a QCF (Qualifications and Credit Framework – previously the NVQ) award in Health and Social Care, then a good provider will have enrolled them on a course.

Professional development opportunities grow a motivated, quality team of carers.

You should check how the calls will be scheduled. Will you get care at a time convenient for the company’s existing schedules or will it be given when you need it?

01202 280 855 or 0800 298 1139

So, if you want to go to bed after watching TV in the evening, that is when the carer should come, not in the afternoon.

In just over a year, Right at Home has recruited thirty incredible carers. That such a relatively new company has enough work to employ so many staff is testament to the reputation they have established.

Please give us a call if you want to chat about the options available to you.

Photo: Paul Sumner of Barrett & Coe

Call

Regular carer meetings keep carers up to date

Discover the invigorating spirit of independence

In each Colten Care Home, 11 of which are located in Dorset you will find a choice of daily activities and home cooked food, prepared using locally sourced ingredients. As a family-owned and run company, we uphold values that help our residents rediscover their own spirit of independence.

Within every home daily life continues. We'd like you to meet our carefully selected and well-trained staff, see our superb facilities, and experience the open, warm and relaxed atmosphere of a place that's home from home. Together we can care for your loved one.

If someone you know requires care, visit our website www.coltencare.co.uk or to speak to someone directly please telephone our Operations Office on 01425 482460