Patient Advice and Liaison Service (PALS) The free and conďŹ dential Patient Advice and Liaison Service (PALS) aims to guide patients, their relatives, friends and carers through NHS services. PALS oďŹƒcers provide advice, support and information. They help to resolve concerns as they occur, tell you about the complaints procedure or provide you with information about the services available to the public. They are also interested in suggestions from the public on how to improve services. PALS may be contacted by post, telephone or email.
PALS at NHS Bournemouth and Poole can be contacted on: Telephone: 01202 541585 Text: 07825 256953 Email the PALS service: feedback@bp-pct.nhs.uk or: Healthpoint Poole Central Library, The Dolphin Centre Poole BH15 1QE Open Monday - Friday, 9.30am - 5pm. Telephone: 01202 675377 Email the PALS service: feedback@bp-pct.nhs.uk
Customer Services / PALS Co-ordinator Dorset Health Care NHS Foundation Trust 11 Shelley Road, Bournemouth BH1 4JQ Telephone: 0800 587 4997 with a conďŹ dential answerphone service. Email: pals@dhft.nhs.uk PALS OďŹƒcer NHS Dorset, Quality Directorate, Customer Care Team, Vespasian House, 2nd Floor, West Wing, Bridport Road, Dorchester DT1 1TS Telephone: 01305 361285 Email: PALS@dorset-pct.nhs.uk Health Information Centre Poole Hospital NHS Foundation Trust Longeet Road, Poole, Dorset BH15 2JB Telephone: 01202 448499 with a conďŹ dential answerphone service. Email: pals@poole.nhs.uk
Rehabilitation and reablement Reablement is often described as helping people to do for themselves rather than doing it to or for them . It is short term, intensive support that enables people to optimise their independence. Dorset County Council s reablement service provides practical and emotional assistance to people who are at risk of not being able to remain independently in their own home because of frailty, disability or illness. The service is provided by our Adult and Community Services ‒ Community Support Service. The aim of re-ablement is to maximise independence, choice and quality of life, and reduce the need for support in the future. The service works with people, to enable them to do things for themselves, rather than having things done for them.
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In Poole there is a Reablement service, which is a short term service designed to help people who have had a crisis (like a fall or spell in hospital) to regain the conďŹ dence and skills to live independently so they can help themselves and continue to stay in their own home. If you live in Bournemouth, are aged 65 or over, and qualify for adult social care, reablement may be one of the services you are oered. Reablement can support you to become independent after a fall or illness, or if you get to the stage when you feel you cannot manage without support. Sta work with you for a short time to regain skills and conďŹ dence to achieve manageable goals. They oer advice and information, make sure you have the right equipment, suggest daily living aids that might help you, and let you know about other sources of support.
+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people