Dorset Poole & Bournemouth Care and Support Directory 2013

Dorset, Poole & Bournemouth Care and Support Directory 2013

Comprehensive information and advice on choosing and paying for your care and support Home support • Care homes • Specialist care • Useful contacts In association with

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Aranlaw Seabourne Luxury FP 3_Full Page 02/09/2011 09:10 Page 1

Bournemouth and Poole’s premier dementia care homes Aranlaw House and Seabourne House bring luxury care to life We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia. We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress.We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people.

We aim to meet each resident’s specific needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met.

Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care.

Our rooms have en-suite facilities, underfloor heating, television, wireless call systems and telephone facilities.

Aranlaw House Care Home Tel: 01202 763367 26 Tower Road, Branksome Park, Poole, BH13 6HZ

Seabourne House Care Home Tel: 01202 428132 1 Cli on Road, Southbourne, Bournemouth, BH6 3NZ

www.luxurycare.co.uk Luxury care in Luxury care homes

Contents Who can help?

4

Specialist care services

31

Where do I start?

4

Physical disability

31

Help and advice

4

Learning disability

32

Regions covered by this Directory

5

Mental health

32

'Source Directory'

5

Dementia care

32

Your assessment

6

Memory caf s

34

Personalising Adult Social Care

7

Residential dementia care checklist

35

Self-Directed Support

7

Care homes

37

Personal Budgets

7

Types of care home

37

Direct Payments

7

Care homes checklist

39

Leaving hospital and staying independent

9

Out of area care options

41

Independent advice line

41

Patient Advice and Liaison Service (PALS)

10

Rehabilitation and reablement

10

Paying for care

42

Intermediate care

11

Care fees can increase

42

Continuing care

11

Paying for your own care

42

Occupational therapy

11

What will you have to pay for your care?

44

Telecare and equipment

12

Third party payments for care home fees

45

Keeping active

13

Essential information

46

Living well

13

Inspection and registration of care services

46

Making life easier in your home

14

Comments, compliments and complaints

46

Adult Social Care

18

Have your say about local services

47

Protecting vulnerable adults

47

Independent home care providers

18

The Registered Nursing Home Association

48

Home care agency checklist

19

Legal help and advice

49

Dorset home care providers

21

Poole home care providers

23

Useful contacts

50

Bournemouth home care providers

26

Further local support

27

Handy Van Repair Service

27

Day centres

27

Respite care and short stays

27

Supporting carers

27

Home from Home day respite

28

Carers Direct

28

Housing with care

29

Dorset, Poole and Bournemouth Council s distribution of this publication does

Sheltered (or retirement) housing

29

advertised or listed within. All the listings in this publication are supplied by the

Extra Care housing

29

Housing and support for younger adults

30

Alternative formats

Care homes & care homes with nursing listings 54 West Dorset

54

North Dorset

61

Purbeck

63

East Dorset

64

Poole

70

Bournemouth

75

Index

83

not constitute their support or recommendation of any of the products or services Care Quality Commission and neither Dorset, Poole and Bournemouth Councils nor Care Choices Ltd can be held responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Who can help?

People ďŹ nding it hard to manage on their own, and their families, need to know where they can go for advice and help on the many community care services that are available locally. This Directory is an important source of that information.

There are many appropriate services provided by dierent organisations, including councils, voluntary organisations, private care agencies and

the NHS. In this Directory, which covers a large area, three councils are responsible for Adult Social Care (ASC) services: • Dorset County Council (Adult and Community Services), • Borough of Poole (Adult Social Care), and • Bournemouth Borough Council (Adult Social Care).

Where do I start?

Adult Social Care (ASC) assesses need and provides services to the people of Dorset, Poole and Bournemouth, 24 hours a day, 365 days a year. ASC supports adults of working age, older people who have physical disabilities, learning disabilities, mental health problems, a sensory loss or general frailty. The aim is to actively promote independence and choice and help people to be self-reliant and live in their own homes for as long as possible. When this is no longer possible they help people to choose good quality supported housing or care homes.

If you need any form of advice about help, to remain independent or your care options, you should phone your relevant Adult Social Care department to request an assessment. Contact details can be found below.

Anyone can ask for an assessment, regardless of their ďŹ nancial situation. The assessment and advice is free. You may be asked to make a ďŹ nancial contribution towards services arranged for you, which could be the full cost of the service for people who can aord to pay.

Help and advice ASC will always provide support and advice, even if they cannot pay for the help you need. They will do their best to help get you back to living independently.

One in ten people in the UK care for friends or family members. ASC supports unpaid carers in various ways, for example by providing training, links to support groups and assisting carers to get a break from their caring responsibilities.

This Directory contains information about the services available to people in Dorset, Poole and Bournemouth. These include: • The protection of vulnerable adults • Assessment of needs • Advice about social care, health, housing and money • Short term help at home to recover your independence after an illness or a crisis • Equipment to support independence • Adaptations to the home environment • BeneďŹ ts advice • Meals at home

4

• Social activity • Support for carers and providing breaks • Personal care at home • Direct Payments • Care homes and care homes with nursing.

Dorset County Council Access Team Tel: 01305 221016 Email: dorsetdirect@dorsetcc.gov.uk www.dorsetforyou.com Poole Adult Social Care Help Desk Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk www.poole.gov.uk/health-and-social-care/ Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk www.bournemouth.gov.uk/adultsocialcare

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Regions covered by this Directory

Gillingham Shaftesbury Sturminster Newton

Sherborne

NORTH DORSET WEST DORSET

Charmouth Lyme Regis

EAST Blandford DORSET Forum Wimborne Ferndown

Minster Christchurch

Poole

Bridport Dorchester

PURBECK

Bournemouth

Wareham Weymouth

Swanage

Home care providers Dorset

21

Poole

23

Bournemouth

26

Care homes listings

Bill of Portland

East Dorset

North Dorset

West Dorset

Blandford

61

Christchurch

64

Gillingham

61

Ferndown

67

Shaftesbury

62

Verwood

67

Sturminster Newton

62

Wimbourne

69

Poole

70

Bournemouth

75

Beaminster

54

Bridport

54

Charmouth

54

Dorchester

55

Lyme Regis

56

Purbeck

Sherborne

57

Swanage

63

Weymouth

58

Wareham

63

Source Directory: choices for living your life Source Directory is an online directory of advice, information and support for all adults in Bournemouth, Poole and Dorset, particularly those with care and support needs. You can use Source Directory to ďŹ nd out about the choices available to help you keep healthy and active and to learn about care and support options.

The Source Directory website is complemented by telephone help lines and face to face interaction. The directory is a partnership between Bournemouth Borough Council, Borough of Poole and Dorset County Council working with a cross section of adults with care and support needs and their carers.

It s absolutely free, easily accessible and simple to use. Visit www.sourcedirectory.org.uk to ďŹ nd out more.

Visit www.carechoices.co.uk for further assistance with your search for care

5

Your assessment Adult Social Care works with you to access your needs The assessment is based on your circumstances and will be dierent for each person.

A social worker/care manager will look at ways to best meet your agreed outcomes and aspirations.

The best way of meeting your goals will then be discussed with you, sometimes with an occupational therapist s help. If you already have a relative or friend who is a carer, they can also be assessed if they wish.

Once your needs have been assessed and your desired outcomes established, Adult Social Care will decide if you are eligible for help. To do this, they will use a framework set by the Department of Health. Your risks to independence and needs will be assessed in four eligibility bands ranging from low to critical .

A ďŹ nancial assessment will also take place, to determine how much you can aord to contribute towards the cost of your care. For details of ďŹ nancial assessments and contributions, see your Council s separate factsheets Paying for Non-Residential Care Services or Paying for Services in a Care Home . If you live in Bournemouth the leaets Paying for Care and Choosing and Paying for Care in a Residential or Nursing Home will tell you about charges. Further details are in Poole s Charging for Residential Care leaet Contributions towards Personal Budgets (non residential social care services) .

Before they can arrange care services for you, Adult Social Care needs to assess your needs. Social workers, housing sta and health professionals may work with you and your carer to identify what your needs are and how they might best be met.

Am I eligible for an assessment?

To be eligible for an assessment, you may have one or more of the following: • sight or hearing diďŹƒculties, • mental health needs, • frailty because of old age, • ongoing care needs when you leave hospital, • learning disabilities, • permanent, substantial physical disabilities, • a long term illness, or • problems related to substance misuse.

Alternatively, you may provide regular unpaid care for someone and subsequently be eligible for a carer s assessment.

6

Who can refer you for an assessment?

You can be referred by: • yourself or a relative, friend or neighbour, • a social worker or health professional such as a doctor or health visitor, or • any other agency.

If you wish to apply for this service or ask for more information, telephone your local Adult Social Care oďŹƒce (contact details are on page 4). They will arrange for an interpreter if you do not speak English or if you use sign language.

What does the process involve?

The assessment of your needs will involve you completing the supported assessment questionnaire and your worker talking with you, your carer (if you wish) and other people who know you well, about dierent aspects of your life. These discussions may include your physical health, your emotional health, how you manage to look after yourself, what outcomes you are looking for from the care and support provided and your current family and support networks. Services may be oered to meet needs that pose a critical or substantial risk to your independence, in line with the Government s Fair Access to Care Services guidelines. Methods of best meeting your needs and achieving your outcomes will be discussed and agreed with you.

Do I have a say in what services I get?

After your needs have been assessed, Adult Social Care will advise you about services you may be eligible for and/or a Personal Budget to help you meet your care needs. They will complete a support plan for you and discuss with you: • the type of help you think you need to meet your outcomes, • when you think it is needed, • who will be providing the assistance, • how long they will be with you, • how it will be paid for, • your religious and cultural needs, and • when the service will be reviewed.

Support plans are reviewed regularly and will include all references to any Personal Budget you may be eligible for, to help pay for your care needs.

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Personalising Adult Social Care In the traditional system of social care, professionals made decisions about the support people could have and who would provide it. As a result, people often had little or no choice on what support they received. The central government directive Putting

People First has changed the way communities, organisations and individuals work to support people. It recognises that people want better quality services that are personal to them, and more control over decisions that affect them.

Self-Directed Support Part of the Putting People First directive, SelfDirected Support seeks to put people in control of the support they need to live the life they choose.

It recognises that some people can manage their support on their own whilst others need help ‒ from family or friends or people who are paid to help.

Self-Directed Support is for adults who are eligible for long term social care support (see page 6). It allows people to have more choice and control over

their lives because it lets them make decisions about the support that they need. It asks how they want to live their life, what they want to achieve and the type of support they need to do this.

If you are eligible, Self-Directed Support allows you to have a Personal Budget. You can choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your needs.

Personal Budgets A Personal Budget is money given to adults of all ages who are recognised as needing long term support from Adult Social Care after an assessment of their situation. There s also a financial assessment to work out how much someone needs to pay toward their Personal Budget. Adult Social Care also check people are getting the benefits they are entitled to.

A Personal Budget, for example, can be used to pay for a personal assistant if this is needed to support someone.

The amount should be enough to meet the person s assessed needs. The assessment will look at things like how much help is needed to carry out practical tasks for daily living.

This money can be managed by the individual or Adult Social Care and is not classed as income ‒ it s paid to meet someone s needs, and having a Personal Budget will not affect their benefits.

A Personal Budget can also be managed by someone the service user nominates to act on their behalf or they can ask the council to look after their budget and use it to buy and arrange support. People can also choose to use a mixture of these methods.

Direct Payments explained

7&8

Paying for care

42

Legal help and advice

49

Direct Payments contacts

52

Direct Payments Direct Payments are financial payments made to individuals, who have been assessed as eligible to receive support from Adult Social Care, instead of councils arranging or providing services directly.

You can then use this money to purchase support that you consider most appropriate to meet your assessed social care needs.

Direct Payments allow you to make more of the decisions that affect your life. They give you more

flexibility and choice, by enabling you to buy support for yourself that better suits your individual needs.

If you receive a Direct Payment, you can decide how your support needs will be met, by whom and at what time. You are in control.

You can employ your own support staff, which means they will report directly to you. Or, you can have a contract with a local agency, in which case the agency will be accountable to you, not to >>

Visit www.carechoices.co.uk for further assistance with your search for care

7

Direct Payments continued >> Adult Social Care.

If you are a carer you may also be eligible to receive Direct Payments to help you in your caring role or to have some time for yourself. A Direct Payment can be used for all or part of your care or support package. Having a Direct Payment as an element of your support can be a useful and relatively safe way for you to see if Direct Payments are the right option for you.

Most Direct Payments are made to meet regular ongoing support needs however they can also be made as a single payment, for example, to purchase equipment or a short respite break.

If you prefer, Adult Social Care can arrange services to meet some of your needs directly, they can oer you a combination of a Direct Payment and services that they provide or buy from another provider on your behalf.

Who can have Direct Payments?

Adult Social Care can make a Direct Payment to most people who need support, including: • older people who have been assessed as needing community care services, • disabled people (including people with mental health needs) aged 16 and over, and those with short as well as longer term needs, • carers, and • parents of disabled children, for children s services.

What do I do next?

If you are interested in Direct Payments and are currently receiving social care support from Adult Social Care, please contact your care co-ordinator (who may also be called your care manager or social worker) for more information. Alternatively, to ďŹ nd out more information on Personal Budgets or Direct Payments, please contact your relevant Council directly:

If you are assessed as being eligible to receive support and you want to consider having a Direct Payment, you must be: • over 16, • able to legally consent to receiving the payment from Adult Social Care, and • able to manage the money to meet your needs.

This may be on your own or with someone s help, as long as you are in control of how the money is spent.

What can Direct Payments be used for?

The money is for you to arrange support to meet your eligible needs. You may choose to employ people directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you live more independently. Direct Payments enable you to choose and plan your support in more exible ways that ďŹ t in with your life.

It is important that your plans meet your assessed needs in the best way for you. As long as the money is used lawfully, and your eligible needs are met, there can be a lot of exibility about how you spend the money. For this reason there is not a list of things the money can be used for.

8

Dorset County Council Access Team Tel: 01305 221016 Email: dorsetdirect@dorsetcc.gov.uk www.dorsetforyou.com Borough of Poole Adult Social Care Help Desk Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk www.poole.gov.uk/health-and-social-care/ Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk www.bournemouth.gov.uk/adultsocialcare

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Leaving hospital and staying independent Adult Social Care and the NHS work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Social care staff are available to help with information and advice when you are ready to leave hospital.

No matter which hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree.

If you already have a social care service in place Adult Social Care will make an assessment of any other needs you may have after your stay in hospital.

Carers should be offered an assessment and may also need advice and support and the hospital social care team is available to discuss any issues with them and also give them details of carers support groups.

Adult Social Care can also introduce you to local voluntary organisations who can help, short-term, with a variety of services such as laundry and domestic cleaning, or sitting services.

Help and Care offer a Hospital Discharge Support Service which is aimed at people who need to make their own arrangements for some extra help after leaving hospital.

This service helps people who are 65 who: • Adult Social Care agree need some support, but who have been told they need to pay for some or all of the cost of any services required, and where Adult Social Care are not involved in helping to arrange the services needed when a person leaves hospital; • Require support but do not want help or a financial assessment from Adult Social Care; or • Need some support but whose needs are not substantial enough for Adult Social Care support, but who would like some help to purchase services.

Help and Care can help by visiting people in hospital and talking through what support people need in order to leave hospital. They will provide useful information about the services available together with the costs, to help people make decisions about what they need. They can also help to arrange and contact people who provide services on a person s behalf so that everything is in place when a person leaves hospital. Help and Care will also contact people once they have returned home to ensure that the person is happy with the services and support they have in place.

Bournemouth residents who are being discharged from Royal Bournemouth or Christchurch hospitals following a stroke are supported by the Stroke Coordination Team. They offer practical support to help people return to living as independently as possible. This could involve signposting to services for people who need ongoing care, helping people to join clubs and groups or assistance with finding work or volunteering. You can contact them on 01202 705440 or email: stroketeam@bournemouth.gov.uk Poole residents being discharged from Poole Hospital following a stroke are also supported by a Stroke Coordination service. This service provides information, support and signposting to ensure that people have the information they need to make choices which enable them to live as independently as possible after a stroke. The Stroke Coordination service can also refer clients to the care management team and psychological support services if additional care support is required, based on identified need.

Dorset residents being discharged from Dorset County Hospital (Dorchester), Royal Bournemouth, Christchurch or Poole hospitals are also supported through a Stroke Coordination service. This service provides advice and information, support and signposting to help people to become as independent as possible.

Visit www.carechoices.co.uk for further assistance with your search for care

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Patient Advice and Liaison Service (PALS) The free and conďŹ dential Patient Advice and Liaison Service (PALS) aims to guide patients, their relatives, friends and carers through NHS services. PALS oďŹƒcers provide advice, support and information.

They help to resolve concerns as they occur, tell you about the complaints procedure or provide you with information about the services available to the public. They are also interested in suggestions from the public on how to improve services.

PALS may be contacted by post, telephone or email.

PALS at NHS Bournemouth and Poole can be contacted on: Telephone: 01202 541585 Text: 07825 256953 Email the PALS service: feedback@bp-pct.nhs.uk or: Healthpoint Poole Central Library, The Dolphin Centre Poole BH15 1QE Open Monday - Friday, 9.30am - 5pm.

Telephone: 01202 675377 Email the PALS service: feedback@bp-pct.nhs.uk

Customer Services / PALS Co-ordinator Dorset Health Care NHS Foundation Trust 11 Shelley Road, Bournemouth BH1 4JQ Telephone: 0800 587 4997 with a conďŹ dential answerphone service. Email: pals@dhft.nhs.uk PALS OďŹƒcer NHS Dorset, Quality Directorate, Customer Care Team, Vespasian House, 2nd Floor, West Wing, Bridport Road, Dorchester DT1 1TS Telephone: 01305 361285 Email: PALS@dorset-pct.nhs.uk Health Information Centre Poole Hospital NHS Foundation Trust Longeet Road, Poole, Dorset BH15 2JB Telephone: 01202 448499 with a conďŹ dential answerphone service. Email: pals@poole.nhs.uk

Rehabilitation and reablement Reablement is often described as helping people to do for themselves rather than doing it to or for them . It is short term, intensive support that enables people to optimise their independence.

Dorset County Council s reablement service provides practical and emotional assistance to people who are at risk of not being able to remain independently in their own home because of frailty, disability or illness. The service is provided by our Adult and Community Services ‒ Community Support Service.

The aim of re-ablement is to maximise independence, choice and quality of life, and reduce the need for support in the future. The service works with people, to enable them to do things for themselves, rather than having things done for them.

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In Poole there is a Reablement service, which is a short term service designed to help people who have had a crisis (like a fall or spell in hospital) to regain the conďŹ dence and skills to live independently so they can help themselves and continue to stay in their own home.

If you live in Bournemouth, are aged 65 or over, and qualify for adult social care, reablement may be one of the services you are oered. Reablement can support you to become independent after a fall or illness, or if you get to the stage when you feel you cannot manage without support. Sta work with you for a short time to regain skills and conďŹ dence to achieve manageable goals. They oer advice and information, make sure you have the right equipment, suggest daily living aids that might help you, and let you know about other sources of support.

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Intermediate care This is usually a short-term service. The aim of the intermediate care service is to maintain or increase your independence through rehabilitation and reablement and allow you to live in your own home for as long as possible. You will be supported with the provision of short-term care support and/or therapeutic intervention for example physiotherapy or occupational therapy.

The assessment is carried out by multidisciplinary teams of health and social care staff. The intermediate care service will promote your health and well-being and can help to prevent falls at home. The service also aims to reduce admission to hospital by providing a rapid response to you at

home. In addition, the service can enable you to be discharged home from hospital earlier by providing care support and intensive rehabilitation in your own home. The service helps prevent unnecessary or premature admission to long-term residential and nursing care.

The service may last up to six weeks and during this assessment period social care services are free of charge. When this is completed a care plan for your future care needs will be discussed and you will be given details on how you can receive help to set up on going care arrangements.

Ask your care manager or health worker for further details.

Continuing care Continuing care is the name given to the care needed by an adult who requires help over an extended period to manage their daily life because of illness, disability, accidents or the effects of getting older. It is a package of care that involves services and funding from both the NHS and Adult Social Care.

Continuing NHS healthcare is provided solely by the NHS if you have extensive healthcare needs.

This is free of charge, wherever it is delivered and can be provided in any setting. In your own home the NHS funds all care required to meet your assessed needs. In a care home, the NHS makes a contract with the home and pays the full fees for

your accommodation as well as all your care.

NHS ‒ funded Nursing Care is the contribution paid to you by the NHS for care in a registered care home with nursing. The current amount is £108.70 per week.

You can ask for an assessment by health and social care professionals who will visit you to identify and prioritise your needs. The assessment will be used to decide what services will be provided and where, and who funds them.

If your needs change, regular reviews will be carried out and your care and/or funding arrangements will change to meet them.

Occupational therapy Occupational therapists can help you lead a more active and independent life using a variety of methods, including the use of adaptive equipment.

They can assess your home for hazards and point out things that might contribute to falls. They also advise carers on techniques for moving and handling the person they care for.

Adult Social Care may be able to help with their team of specialists. Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility.

Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a

wheelchair?

Major alterations such as fitting a downstairs bathroom or widening doorways can be paid for with a Disabled Facilities Grant (DFG).

An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations, if you need them. To start the ball rolling, contact Adult Social Care and explain your circumstances.

An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect to pay.

Visit www.carechoices.co.uk for further assistance with your search for care

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Occupational therapy continued Dorset The local authorities, NHS Dorset and hospitals in Dorset have collaborated to provide an integrated supply service, with Adult Social Care currently supplying 9,000 items of home equipment and adaptations to people with disabilities each year.

A new prescription-based system is being trialled, aimed at providing greater choice and more buying power to the end user.

Contact the Adult Access Team for details of how they may be able to help.

Tel: 01305 221016 Fax: 01305 264607 Email: adultaccess@dorsetcc.gov.uk

Bournemouth and Poole In Bournemouth you can access a wide range of aids to daily living to meet your assessed needs through the Equip for Living Service. This is run in partnership with Borough of Poole, NHS Bournemouth and Poole and Nottingham Rehab Supplies (NRS). There is also an Enable Me shop and demonstration area oering advice and ideas for people looking to buy their own aids. The Enable Me Centre is at 498 Wallisdown Road, Bournemouth H11 8PT. Telephone: 0844 893 6364 Fax: 0844 893 6365 Email: enquiries@bandp.nrs-uk.net You can ďŹ nd out more by phoning Adult Social Care Help Desk on 01202 633902 or Bournemouth Care Direct on 01202 454979.

Telecare and equipment Assistive technology and Community Alarms Assistive technology or telecare services help vulnerable people, particularly older people, to live in their own homes with greater safety and independence.

They use a range of technologies that raise alarms to get help for someone 24 hours a day and so provide help, security and peace of mind.

Special equipment can be linked to your telephone system so you can get help quickly if you need it, even if you are unable to speak. For some of the services you do not even have to press a button to call for help as they work on sensors that detect movements like falls, gas or carbon monoxide escapes, or oods.

There are dierent types of telecare service depending on your level of need. Services can be provided if you have been assessed as eligible for help by Adult Social Care, or equipment can be purchased privately.

Dorset Those assessed as eligible for Telecare equipment in Dorset will be provided with the equipment free of charge. Equipment provided can range from a Lifeline unit and pendant only, through to a Lifeline unit and a whole range of additional sensors. An individual s ability to pay the monitoring charge (ÂŁ3.95 per week) will be based on a ďŹ nancial assessment.

Speak to the Adult Access Team on 01305 221016 if you would like to ďŹ nd out more.

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Poole Poole Lifeline provides a compact emergency alarm system for all people at risk living in their own homes. The service is backed up by a local control centre equipped with call-handling computers, which provide 2-way speech communication between callers and caring sta. Contact Housing and Community Services on 01202 733255 for more information.

Bournemouth Bournemouth s Careline is a 24-hour telecare call service for residents who need help in an emergency. They are accredited by the Telecare Services Association (TSA), the regulatory body for the UK s telecare industry. For more information, call: 01202 392718 or email: careline@ bournemouth.gov.uk

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077

Advice for older people

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Keeping active Living well While there will always be help and support for people who can no longer cope alone because of disability or illness, the majority of people lead active lives ‒ as long as they know what is happening in their local area.

Staying physically active not only helps with mobility, blood pressure and managing your weight, mentally it makes you feel good too. It is not just about going to the gym ‒ dancing, bowling and walking are all good ways to get exercise, have fun and meet new people.

Community walks in Dorset Christchurch Borough Council, in partnership with the South and East Dorset Primary Care Trust, has put together a number of health walks in the Christchurch area.

There are nine self-led Christchurch Health Walks.

The walks are ideal for those who would like to become more active.

For more details email the Recreational Services Manager: sports.development@christchurch.gov.uk Health walks in East Dorset Every week, regular walks are held throughout the district. Led by volunteer health walk leaders, these free walks offer a great opportunity to get out in the fresh air and meet new people. There is no need to book, just turn up on the day.

Visit: www.dorsetforyou.com/ eastdorsethealthwalks for full details.

For regular walks in the Purbeck district, visit: www.dorsetforyou.com/398779 West Dorset Short walks around Dorchester and Bridport take place every week. These volunteer led walks usually take around 30 minutes and are on fairly level ground. The walks are at a pace to suit everyone.

Visit: www.dorsetforyou.com/357246 Borough of Poole Based in Poole Central Library, Healthpoint provides the public and healthcare professionals of Dorset with free, confidential, up to date and reliable health information. Contact 01202 675377 for more

information The aim of the Well-being and Prevention initiative in the area is to promote the health and well-being of vulnerable adults and older people in Poole, through contact and work with a number of voluntary and other statutory organisations, enabling as wide as possible a range of services to be offered.

Contact the Social Services Helpdesk on 01202 633902 or email sshelpdesk@poole.gov.uk for further information.

Bournemouth For information about healthy living in Bournemouth, a good starting point is to visit the Bournemouth 2026 Information for Living web page at http://www.bournemouth2026.org.uk/ information-for-living/ where you can find out about leisure, health and wellbeing, as well as a range of other useful information to help in your day-to-day life.

Bournemouth walks Bournemouth s Community Parks and Countryside Team arrange walks throughout the year, including regular Monday Morning Meanders. These walks are a great way of finding out about the wonderful variety of countryside and wildlife in their parks, nature reserves and throughout the town. Find out more by phoning 01202 451605.

Visit www.carechoices.co.uk for further assistance with your search for care

13

Making life easier in your home In the living room

Plug with handle Chair raisers

Easi - reach BYRO N

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

• Get in and out • Standing up from of chairs sitting is diďŹƒcult

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

• Ready made chair • Block of foam in chair base raisers if your chair • Buy a new chair ‒ get is low professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

COMPLEX SOLUTIONS • Buy electric riser chair

• Open and • Can t reach windows • Move furniture out of the way close windows • Not secure to leave • Gadget to open/ close window windows open

• Remove window opener • Install extractor fan • Install new windows

• Environmental controls

• Control heating

• Can t reach controls • Change switches for ďŹ re or heating • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and o

• Can t reach switch • Switch is diďŹƒcult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Aording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley ‒ if you can safely lift the fuel into the trolley

• Replace the ďŹ re

• Get a grant • Change to a cheaper heating system

• Watch TV

• Hear the sound of the TV

• Use subtitles

• See GP

• Get a room loop • Request an assessment for a hearing aid

Q Dorset County County Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979

14

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

In the bedroom

Pillow raisers Pill dispenser

M T W T F S S

Easy grip scissors

Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/ furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• Sit up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

• Buy a specialised mattress • Drop-down rail • Monkey pole

• Keeping warm in bed

• Checking the safety of your electric blanket

• Contact Q (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact either Q or Q or Q (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

• Cut your nails

• Can t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

•Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that speaks

• Ask someone to prompt you

Q Dorset County County Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979 Visit www.carechoices.co.uk for further assistance with your search for care

15

In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool

Liquid level indicator

SIMPLE SOLUTIONS

Large handled cutlery

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

MORE COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in • Alter spring in door cupboards/on surfaces closers • Buy Easi-Reacher or HandiReacher

• Lower or raise cupboards

• Use taps and switches

• Taps or switches are too awkward • Can t reach taps or switches

• Fit tap turners

Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Food processor • Sit at a table • Range of kitchen gadgets • Perching/ high stool • Buy a trolley available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Moving around the kitchen

• Not enough space

• Re-organise furniture

• Eating and drinking

• Cutlery is hard to grip • Food/ plate keeps slipping • Can t carry food to table • Can t lift cup

• Buy a trolley • Contact Adult Helpdesk on 01452 426868 • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Laundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-ďŹ xed ironing board

• Change switches • Raise or reposition taps • Fit lever taps or new taps

COMPLEX SOLUTIONS

• Change height of work surface • Make space under work surface for knees when sitting

• Review mobility equipment • Adaptation to used kitchen

• Raise/ lower washing machine

• Change washing machine or iron

Q Dorset County County Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979

16

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

In the bathroom

Shower board Grab rail

Raised toilet seat Tap turners

Long-handled sponges

Toilet seat and support frame

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

• Wash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap • Contact either Q or Q or Q (see key below)

• Lever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist • Replace bath with shower • Convert bathroom to a wet room • Consider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet • Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact either Q or Q or Q (see key below)

• Buy a commode • Specialist toilet • Buy a portable urinal • Alter position of • Grab rails toilet • Request short-term loan of commode

• Clean teeth

• Toothbrush gripper

• Electric toothbrush • Stool

• Gripping the toothbrush • Standing at the basin

• Strip wash • Have a shower • Difficult to stand for long • Non-slip mats shower • Half-step • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Shower board • Shower chair or stool • Replace shower controls

Q Dorset County County Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 Q Bournemouth Care Direct: 01202 454979 Visit www.carechoices.co.uk for further assistance with your search for care

17

Adult Social Care Adult Social Care is the name given to services which aim to help people live at home independently with a care support package.

Services might include: • Reablement ‒ help to build up strength, re-learn skills and get ready to cope with day-to-day living at home after an illness, accident or stay in hospital. See page 10. • Personal ‒ a exible way of providing social care services which enables people eligible for social care to have money to choose and buy services, that suit their lifestyle ‒ see below chapter for further information. • Direct Payments - this scheme allows you to buy in the care you need for daily independent living ‒ more information is on page 7. • Community meals - usually supplied frozen to reheat yourself. • Day services - available in care homes or community centres. For more information, see page 27. • Housing adaptations - Adult Social Care can provide information about equipment and adaptations to make it easier for you to continue to live in your own home ‒ see page 14 for more details.

• Home care - help with personal care such as washing and dressing. See below for more information. • Supported housing or extra supported housing provided by your district or borough council. See page 29. • Respite care - residential care or care provided in your own home to give you or your carer a break.

Further details are on page 27.

To decide what sort of help you need, and what kind of outcomes you are looking for, Adult Social Care will work with you to complete a supported assessment questionnaire. They will then complete and talk through your support plan with you. This sets out how you can meet your needs and what help can be provided to help you manage at home.

It is likely that Adult Social Care will ask you to make a ďŹ nancial contribution towards the services you receive, based on your ability to pay. You should be given clear information about what you can expect to pay.

Support plans may change if your needs change, leading to another assessment, which is often called a review .

Independent home care providers In order to enable people to live in their own home for as long as possible, a range of home care services are available. A range of help is on oer from day-to-day tasks such as cleaning, shopping and food preparation/cooking through to personal care that helps with tasks like dressing, bathing, toileting and prompting the taking of medication.

Carers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a Service User s Guide and their charges and a draft contract between you and the care provider.

Daily care/ domestic support Carers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are

18

available from 7am until 10pm. Some people will need multiple visits per day. Night services can also be provided. The hourly rate for these types of services typically range from ÂŁ9 to ÂŁ15 per hour depending on the services required, the time of day and the location. Rural areas may present particular diďŹƒculties and a travel charge will probably be made in addition to the normal hourly rate.

Live-in care 24 hour live-in care can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and short-term support following hospital discharge.

In some cases it s preferable and more economic to have a carer actually living in the home. This can be for a short period e.g. a week, or on an ongoing basis. Typical charges for this service range from ÂŁ520 to ÂŁ750 per week depending >>

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Independent home care providers continued >> on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or mental disabilities who require long-term ongoing care.

All home care providers are regulated and

inspected by the Care Quality Commission who publish inspection reports on their website www. cqc.org.uk. When considering a service it s always a good idea to check their report.

Home care agency checklist © 2013 Care Choices Ltd These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 21.

Carers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure ‒ make sure this is the case.

Paying • If your care needs do not meet Adult Social Care s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• If this is a private contract ask for a copy of the agency s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

Visit www.carechoices.co.uk for further assistance with your search for care

19

ÂŽ

Care and support in your own home We provide care and support for everyone We are here to help you or your family remain living safely and comfortably at home, enabling you to live a full and independent life. Our service is exible and designed to meet your needs, giving you the opportunity to decide exactly how you would like us to support you.

We are available 365 days a year, 24 hours a day starting from as little as a 30 minute visit. Our services are an alternative to residential care and include options for overnight and live-in care. All our Care and Support workers are matched and trained according to your needs, ensuring that you receive the best possible care and support. We offer a competitive, professional and affordable service and can work with you to design a package of care to suit your budget.

Examples of our service include: Help with getting up and going to bed

Overnight support and live in care

Support with daily routines: personal hygiene,

End of life care

light housework, ironing, dog walking

Respite services

Shopping and meal preparation

Specialist dementia care

Socialising and leisure activities

Companionship

Prompting or assistance with medication

and much more...

Telephone: 01202 483000 Email: newforest@caremark.co.uk ÂŽ

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EssentialNursing & Care Services LTD

We understand the needs of individuals and deliver a service tailored to a wide range of people. Whether help is required for half an hour each day, 24 hours per day, night sitting or respite care, Essential offer the following services to our clients: s 7ASHING BATHING AND DRESSING s 3HOPPING AND MEAL PREPARATION s 2ESPITE CARE FOR CARERS OR DAY AND NIGHT SITTING SERVICE s #ONVALESCENCE AFTER ILLNESS OR DISCHARGE FROM HOSPITAL s !SSISTANCE GETTING UP AND GOING TO BED s #OMPANIONSHIP s ,IVE IN CARE s $OMESTIC AND LAUNDRY SERVICE

Our Poole OfďŹ ce

Our Dorchester OfďŹ ce

Unit 7, Concept Park Innovation Close Poole Dorset BH12 4QT Tel: 01202 711144 Fax: 01202 711155

173 Bridport Road Poundbury Dorchester Dorset DT1 3AH Tel: 01305 757590 Fax: 01305 757547

Excellent CQC Rated

Visit us at www.essentialnursing.co.uk

20

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H ‡ Advice for older people

Dorset home care providers 24 HOUR HOME CARE SERVICES Ferndown Tel: 01929 472810 OP D PD LDA MH SI YA

CARE AT HOME (VERWOOD) Verwood Tel: 01202 823863

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24 SEVEN HOME HELP LTD Broadstone Tel: 01202 890305 OP D PD LDA MH SI AD

CARE AT HOME (WAREHAM) Wareham Tel: 01929 556566

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AA-I-CARE Portland Tel: 01305 821001

CARE AT HOME (WEYMOUTH) Weymouth Tel: 01305 766099

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AGINCARE LIVE-IN CARE SERVICES Blandford Tel: 01258 489480 OP D PD LDA MH SI YA Advert page 37 AGINCARE UK LTD Blandford Tel: 01258 489480 OP D PD LD MH SI YA AD Bridport Tel: 01308 459777 OP D PD LDA MH SI YA Christchurch Tel: 01202 481636 OP D PD LDA MH YA Dorchester Tel: 01305 265666 OP D PDLDA MH SIYA Ferndown Tel: 01202 897770 OP D PD LDA MH SI YA Weymouth Tel: 01305 777977 OP D PD LDA MH SI YA Advert page 37 ALL ABOUT CARE Dorchester Tel: 01305 261177 ALL TIME CARE LTD Corfe Mullen Tel: 01202 693057 ANGEL CARERS (UK) LTD Bridport Tel: 01308 459204

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CARE SOUTH HOME CARE SERVICES DORSET Bournemouth Tel: 01202 394000 OP D PD LDA MH SI YA AD Advert page 53 CARELINE CC LTD Shaftesbury Tel: 0844 809 4322 CAREMARK (NEW FOREST) Christchurch Tel: 01202 483000

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APEX CARE SHERBORNE Sherborne Tel: 0330 202 0200 OP D PD LDA MH SI YA BLUEBIRD CARE Weymouth Tel: 01305 230770

CARE PURBECK Swanage Tel: 07505 796398

OP D PD SI YA

CANDLELIGHT HOMECARE SERVICES LTD Sherborne Tel: 01935 817800 OP D PD LDA MH SI YA AD

CAREWATCH (CHRISTCHURCH) Christchurch Tel: 01202 474300 OP D PD LDA MH SI YA AD CAREWATCH (WESSEX) Gillingham Tel: 01747 826505 OP D PD LDA MH SI YA AD CLIENT CENTRED CARE LTD Wimborne Tel: 0870 626 0304 DALEY HOME CARE Bridport Tel: 01308 898345

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DIVERSE ABILITIES PLUS (WEST MOORS) PD LDA YA Bridport Tel: 01202 855105

CANDLELIGHT HOMECARE SERVICES WIMBORNE AREA OFFICE Wimborne Tel: 01202 848203 OP D PD LDA MH SI YA AD

DORCHESTER Poundbury Tel: 0330 202 0200

CARE AT HOME (STURMINSTER NEWTON) Sturminster Newton Tel: 01258 445040

DORSET BLUE CARE LTD Portland Tel: 01305 824776

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Visit www.carechoices.co.uk for further assistance with your search for care

21

Dorset home care providers continued DORSET C.C. COMMUNITY SUPPORT SERVICES Dorchester Tel: 01305 228462 OP D PD LDA MH SI YA AD

LYME CARE LTD Lyme Regis Tel: 01297 444986

DORSET LEARNING DISABILITY SERVICE DOMICILIARY CARE OP LDA YA Dorchester Tel: 01305 213815

MC CARE SOLUTIONS Christchurch Tel: 01202 496989

DORSET RESIDENTIAL HOMES - CONNAUGHT HOUSE Dorchester Tel: 01305 267483

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MULBERRY COURT AND SCOPE INCLUSION DORSET OP PD LDA SI YA Gillingham Tel: 01747 822241 OP D PD LDA SI YA

ESSENTIAL NURSING & CARE SERVICES LTD Dorchester Tel: 01305 757590 OP D PD LDA MH SI YA AD Advert page 20 EVERYCARE (WESSEX) LTD Dorchester Tel: 01305 257777 OP D PD LDA MH SI YA

NIGHTINGALES HOME CARE SERVICE Swanage Tel: 01202 484966

OP D PD YA

NURSE PLUS & CARER PLUS (UK) LTD Dorchester Tel: 01305 757555 OP D PD LDA MH SI YA AD Advert below NU-STAFF IMAGE PLAN Christchurch Tel: 01202 484966 OP D PD LDA MH SI YA

FAULKNER HOUSE Wimborne Tel: 01202 883503 OP D PD LDA MH SI AD FOYLEBANK Portland Tel: 03701 924180 HAWKESDENE, 4 Shaftesbury Tel: 01747 850477

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Why change the view?

Live-in care in the comfort of your own home CQC 3 star excellent rating RGN support and 24 hour back up Trained staff of the highest standard Covering London, South East & South West UK

rest assured we care limited independent living in your own home .ORTH .ORTHPOINT (OUSE s (IGH 3TREET s +NAPHILL s 7OKING s 3URREY '5 09 ORTH THHPOINT I (OUS (OUS USEE s E s (IGH 3TR

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01425 280811 www.inter-county.co.uk

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Home visits Night Duties Respite Care Personal Care Medication Assistance Meal Preparation Domestic Support

Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association.

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted

22

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Dorset home care providers continued PARK HOUSE Dorchester Tel: 01305 889420

OP D PD LDA SI YA

PHOENIX CARE LTD Dorchester Tel: 01305 251804 OP D PD LDA MH SI YA

RIGHT HAND, THE Swanage Tel: 01929 426053

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ST JUDE S CARE Weymouth Tel: 01305 779888 OP D PD LDA MH SI YA AD

PRAMACARE (BLANDFORD OFFICE) Blandford Forum Tel: 01258 459772 OP D PD LDA MH SI YA

SURECARE (DORSET) Ferndown Tel: 01202 862310

PRAMACARE Ferndown Tel: 01202 612087

OP D PD LDA MH SI YA

TOGETHER (DORSET) LTD Dorchester Tel: 01305 854951

PREMIER CARE DORSET LTD Ferndown Tel: 01202 870032

OP D PD MH SI YA

PRIORITY HOME CARE Three Legged Cross Tel: 01202 933115 OP D LDA SI YA REST ASSURED WE CARE LIMITED OP D PD LDA SI YA AD Dorset Tel: 01483 481000 Advert page 22

OP D PD MH SI

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UK SUPPORTED LIVING SERVICES Christchurch Tel: 01202 331731 WESSEX AUTISTIC SOCIETY - COMMUNITY SUPPORT SERVICE EAST Christchurch Tel: 01202 703593 YOUR LIFE (FERNDOWN) Ferndown Tel: 01202 861913

LDA MH

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Poole home care providers ABICARE SERVICES LTD Wimborne Tel: 01202 880697

OP D PD LDA MHSI YA Advert page 24

BOROUGH OF POOLE - POOLE WEST OP D PD LDA MH SI YA Poole Tel: 01202 243260

AGAPE CARE SOLUTIONS Poole Tel: 03335 776364

AGINCARE UK (POOLE) Poole Tel: 01202 710600

BOROUGH OF POOLE - POOLE EAST OP D PD LDA MH SI YA Poole Tel: 01202 262544

OP D PD LDA YA Advert page 24

OPD PD LDA MH SI YA Advert page 37

ALL ABOUT CARE (SOUTH WEST) Dorchester Tel: 01202 632322

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AVONWOOD MANOR HOME CARE ANGELS Poole Tel: 01202 763183

BOROUGH OF POOLE SUPPORTED LIVING SERVICE Poole Tel: 01202 676250 CARE DIVISION, THE Poole Tel: 0845 521 0424

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CARE SOUTH HOME CARE SERVICES OP D PD LDA MH SI YA AD Poole Tel: 01202 712430 Advert page 53

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Visit www.carechoices.co.uk for further assistance with your search for care

23

Supporting you in the comfort of your own home Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you.

Our services include: â&#x20AC;&#x201C; Our homecare service offering personal and domestic support to all adults â&#x20AC;&#x201C; Our 24 hour care service that provides a carer to live in your home with you â&#x20AC;&#x201C; Our care support service delivered either through your television or our touch screen device â&#x20AC;&#x201C; Our domestic cleaning service All of our services are available throughout Dorset.

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Compassionate home care and support services that make a real difference

01202 853241 A trusted local charitable organisation with over 20 years experience of providing professional home care services in the local community. www.scagroup.co.uk

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+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Poole home care providers continued CARE UK SPECIALIST CARE AT HOME SERVICE OP D PD LDA MH Poole Tel: 01202 677011

HOME INSTEAD SENIOR CARE OP D PD LDA MH SI YA Poole Tel: 01202 853197

CARELINE CC LIMITED Poole Tel: 0844 809 4322

HORIZON HOME CARE Parkstone Tel: 01202 737456 OP D PD LDA MH SI YA AD

CAREWATCH WEST DORSET Poole Tel: 01202 687687 DANA CARE Parkstone Tel: 01202 730500

OP

OP D PD LDA MH SI YA

LIFEWAYS COMMUNITY CARE Poole Tel: 01329 241720

LDA

OP

MELTON COURT Poole Tel: 01202 766556

OP D PD MH SI

DORSET CARE AT HOME SERVICE OP D PD LDA SI YA Poole Tel: 01202 677888

PRAMACARE Poole Tel: 01202 207300

OP D PD LDA MH SI

ELEANOR CARE Poole Tel: 020 8579 3233

PROSPECT TREE HEALTH CARE (SOUTH) LTD OP D PD MH SI YA Poole Tel: 01202 716101

ENHANCE Poole Tel: 07837 175032

OP YA

LDA YA

REGARD PARTNERSHIP Poole Tel: 01202 606006

OP D PD LDA MH SI YA

ESSENTIAL NURSING & CARE SERVICES LTD OP D LDA MH SI YA AD Poole Tel: 01202 711144 Advert page 20

SCA CARE Poole Tel: 01202 853241

FAIRHOPE Poole Tel: 01202 709091

SHAPES DOMICILIARY SERVICES - DIVERSE ABILITIES PLUS LTD PD LDA SI Parkstone Tel: 01202 737549

OP D PD SI YA

FIRST CHOICE COMMUNITY SUPPORT OP D PD LDA MH SI YA AD Poole Tel: 01202 668864 GOOD OAKS HOME CARE Poole Tel: 07845 590398

SOMERSET CARE COMMUNITY (POOLE AND BOURNEMOUTH) Poole Tel: 01202 738577

OP YA

OP D PD LDA SI YA

HARBOUR CARE DOMICILIARY AGENCY AND OUTREACH SERVICE OP D PD LDA MH SI YA Poole Tel: 01202 731139 HARBOURSIDE HOME CARE SERVICES OP D PD MH SI YA Poole Tel: 01202 749329 HILLCREST DORSET Poole Tel: 01202 853148

OP D PD YA Advert page 24

SUPPORTED LIVING SERVICE - DIVERSE ABILITIES PLUS LTD OP PD LDA YA Poole Tel: 01202 718266 TEAM MEDICAL SOLUTIONS OP D PD LDA MH SI YA AD Poole Tel: 01202 677070 WELCOME CARE LIMITED Poole Tel: 01202 732061

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HMR MEDICAL & NURSING SERVICE OP D PD LDA MH SI YA Poole Tel: 01202 666513

WIMBORNE NURSING AGENCY Broadstone Tel: 01202 600734 OP D PD LDA MH SI YA AD

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

25

Bournemouth home care providers ABSOLUTE CARE - GROVE HOUSE Bournemouth Tel: 01202 757515 AGE UK BOURNEMOUTH Winton Tel: 01202 530530

OP LDA

CUSTOM CARE Bournemouth Tel: 01202 399669 OP D PD LDA MH SI AD

OP D PD MH SI

ENARA BESPOKE Bournemouth Tel: 01202 589955 OP D PD LDA MH SI YA

ALLIED HEALTHCARE Bournemouth Tel: 01202 299366 OP D PD LDA MH SI YA AD AQS HOMECARE DORSET Bournemouth Tel: 01202 521252 OP D PD LDA MH SI YA AD ASPECT DOMICILIARY CARE LTD Bournemouth Tel: 01202 529933 CARE AT HOME (BOURNEMOUTH) Bournemouth Tel: 01202 310222

OP PD LDA YA

HOME CARE / REABLEMENT SERVICES OP D PD MH SI Bournemouth Tel: 01202 456885 NEWCROSS HEALTHCARE SOLUTIONS LIMITED Bournemouth Tel: 01202 539339 OP D PD LDA MH SI YA

OP D

NURSE PLUS & CARER PLUS (UK) LTD Bournemouth Tel: 01202 294402 OP D PD LDA MH SI YA AD Advert page 22

CAREMARK POOLE & EAST DORSET Bournemouth Tel: 01202 590509 OP D PD LDA MH SI YA AD

OP PD SI contact us

Because We Care.

HEAD OFFICE Bournemouth Tel: 01202 314466

OP D PD SI

D PD SI YA

CARE SOUTH HOME CARE SERVICES Bournemouth Tel: 01202 394000 OP D PD LDA MH SI YA AD Advert page 53

CARESERVICE24 Bournemouth Tel: 01202 315650

GREEN CROSS MEDICARE LIMITED Talbot Woods Tel: 01202 291347

call us on 01202 533532 fax 01202 525192

At Tender Care we encourage independence and pride ourselves on delivering quality care services including palliative, domiciliary, respite and sit-in. We provide care to cater for:

Older people

Learning difficulties

Mental Health

Alzheimerâ&#x20AC;&#x2122;s & dementia

Physical Disabilities Sensory Impairment

To find out more visit www.tendercareservices.co.uk

PINES HOME CARE, THE Charminster Tel: 01202 555048

D LDA

PRIME CARE COMMUNITY SERVICES LTD Bournemouth Tel: 01202 589968 OP D PD LDA MH SI YA AD PROSPECTS DOMICILIARY CARE SERVICE OP LDA YA Bournemouth Tel: 01202 521985 SAGA HOME CARE Bournemouth Tel: 01202 420022 OP D PD LDA MH SI YA AD STAFF 2000 DOMICILIARY CARE SERVICE Bournemouth Tel: 01202 292995 OP D PD LDA MH SI YA SUITE 4 WESSEX HOUSE Bournemouth Tel: 01202 557568

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TENDER-CARE SERVICES LTD Bournemouth Tel: 01202 533532 Advert adjacent OP

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol Advertisers are highlighted

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+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Further local help Handy Van Repair Service East Boro Housing Trust s Handy Van Repair Service provides a friendly, professional repair service, providing practical, useful help around the home.

If you are aged 60 or over, own or rent your home in Bournemouth or Poole and receive benefit support, eg pension credit, attendance allowance you are eligible for the service.

Contact the service on 01202 883503 and a member of staff will be happy to help.

There is no charge for labour, no membership fees and no hidden costs. All you pay for is the cost of materials needed for your repair as the Handy Van Repair Service is funded by the Borough of Poole and Bournemouth Borough Councils.

Day centres Day services are provided in a variety of locations, ranging from residential and nursing homes to community and specialist centres. The services aim to help people live as independently as possible. If you have a learning or physical disability or if you are an older person, Adult Social Care will help to support you in finding activities which will help

promote independence.

To be eligible for day services Adult Social Care will have to assess your needs. This means they will have a discussion with you to agree with you the best way of organising support. They will consider your needs and decide with you what services might be suitable for you.

Respite care and short stays Carers sometimes need a break and this can be provided in several ways: you may wish to go into a care home yourself for a week or two; or arrange home-based respite care where another carer moves into your home; or family-based respite care where you move into another family s home for a period. The best option for you will depend on your needs, the urgency of the situation and personal

choice and cost.

If you are thinking about long-term care, but have had no experience of living in a care home, you may wish to book in for a short stay to see what it s like. This will help you make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees ‒ see Care homes with nursing on page 37.

Supporting carers If you look after, help or support a person who is ill, frail or disabled who cannot manage without support and do not receive pay to do this then you are a carer. The person might be a child with a disability, an adult member of your family, or a friend. You do not need to be living with the person. You do not have to be giving physical care.

The care you provide might be: • help with washing and dressing, • feeding or cooking, • getting about outside, or • emotional support and company.

Whilst looking after another person is mostly very satisfying, it can also leave you isolated, tired, resentful or angry. Caring can affect your personal

life, your health, leisure time and finances. As a carer you need to think about things like: • the type of help that you need to continue caring, • whether you are willing or able to carry on caring, • planning for the future, and • how to meet your own needs.

Dorset A sitting service for carers is available from Dorset County Council. In order to qualify for this service, carers will need to meet set criteria and will then be registered. Those approved to receive the service will then be referred to Help and Care, a local independent charity, who have been commissioned to provide this service on behalf of Dorset County Council.

Carers wishing to be registered for this service

Visit www.carechoices.co.uk for further assistance with your search for care

27

Supporting carers continued should contact the Adult Social Care s Access Team (see page 4 for contact details). A carer s caseworker or care manager will contact you to complete a carer s assessment.

The sitting service is provided through approved care agencies and there is a maximum hourly allowance and a small hourly administration charge payable for this service (full details will be provided during the assessment process).

Poole and Bournemouth The Carers Information Service for people caring for someone living in Bournemouth and Poole, keeps families and friends informed of helpful news and events. Regular events enable carers to meet up and enjoy an activity, some of these with

the person they support. Carers will receive a free welcome pack when they join, copies of the local Caring Matters magazine, regular newsletters and a friendly team to call when they need help. Contact 01202 458204 or visit www.bournemouth.gov. uk/carersservices or www.boroughofpoole.com/ health-and-social-care/carers/carers-services-andsupport/ to ďŹ nd out more.

There is a short break sitting service in both Poole and Bournemouth that runs in a similar way to the service in Dorset and is available to unpaid carers of cared for people who are over 18. It is a ďŹ&#x201A;exible service that provides a care worker from a local approved agency to stay with the cared for person.

The service in both areas is subsidised by the local authorities, but they are all run slightly diďŹ&#x20AC;erently.

Home from Home day respite This is a new service for carers of older people in partnership with East Boro Housing Trust, Bournemouth Borough Council and Borough of Poole. It provides an alternative to day centres.

Home from Home oďŹ&#x20AC;ers a day sitting / respite service in the Home from Home host s own home. Each host undertakes training, has an enhanced CRB police check and their home has been inspected to make sure it reaches appropriate health and safety standards.

As well as needing a break, carers worry about what would happen to the person they support if the carer is unwell, or has an accident. Carers in Crisis is an emergency back-up scheme, available to all carers of adults over 18, that has been set up to give carers peace of mind by alerting people to keep the person being cared for safe.

To ďŹ nd out about the support for carers, and to join the Carers in Crisis scheme or Carers

Information Service, in Poole call the Adult Social Care Helpdesk on 01202 633902, or email carersservices@poole.gov.uk. In Bournemouth call the Carers Team on 01202 458204 or email carersteam@bournemouth.gov.uk.

Help for carers in Dorset Dorset County Council carer s caseworkers provide assistance to family carers to support them in their caring role. Carers may require help in ďŹ nding out information on how to ďŹ nd local support groups and carers caseworkers can assist them with this. Carer s caseworkers may be able to support family carers to access local services which may give them a much needed break. The carer s caseworker will carry out an assessment with carers who provide a substantial level of care. This may lead to a support plan for the carer.

Please contact the Adult Access Team on 01305 221016 or adultaccess@dorsetcc.gov.uk

Carers Direct A one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives has been launched by the Government.

Carers Direct includes: â&#x20AC;˘ details of assessments, beneďŹ ts, Direct Payments, Personal Budgets and time oďŹ&#x20AC;, â&#x20AC;˘ help to maintain, leave or return to employment, â&#x20AC;˘ help in education or training, â&#x20AC;˘ advice on how carers maintain or improve their

28

social and emotional well-being and their physical and mental health, â&#x20AC;˘ access to health and social care for the person being cared for, and â&#x20AC;˘ how to access information about, and support from, health and social care services for the person being cared for.

Visit www.nhs.uk/carersdirect 7 days a week helpline - freephone 0808 802 0202.

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Housing with care Sheltered (or retirement) housing This is usually provided by councils and housing associations across the region. Sheltered housing is a practical step if you would like more security and companionship but don t need to move into a care home.

In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or non-resident manager who provides support, advice and a link to services for older people.

Dorset East Dorset Housing Association has a range of housing specially designed to meet the needs of older people consisting of flats, a communal lounge, a laundry and gardens.

Schemes are especially suitable for very frail older people with flats and bungalows built

with wheelchair access and level deck showers.

All schemes have a visiting sheltered housing officer or scheme manager. There are schemes in Bournemouth, Wimborne, Ferndown, Corfe Mullen, West Moors and Verwood.

Poole Poole Housing Partnership has a dedicated team of housing officers, who provide support to residents at the signing-up stage and throughout the duration of their tenancy. They spend a lot of time having direct contact with residents, visiting them at home and dealing with enquiries.

You can contact the housing officers by calling 01202 264444.

Bournemouth Adult Social Care can help you decide if sheltered housing can meet your needs and liaises with Bournemouth Borough Council s Housing Services which manages sheltered housing schemes.

Extra Care housing Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care scheme, instead of low level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site for people with assessed needs by a designated team of care workers, who can be available 24-hours a day.

Extra Care allows people to retain their own tenancy and have care services delivered ensuring that they are able to remain safely in their own selfcontained accommodation.

Dorset A new Extra Care housing scheme has been developed in Christchurch that will help older and disabled people to live independently. The scheme at Bure House, has been devised by East Dorset Housing Association in partnership with Christchurch Borough and Dorset County councils.

There are 41 one- and two-bedroom flats as

well as three specially adapted flats for disabled people available to rent. The scheme is designed to allow people who need physical help to live independently while having 24-hour care support.

Every resident has their own self-contained flat with their own front door, care and support when needed and the means to install safety devices - for example, to detect if a person has a fall. All flats have been designed to wheelchair standards and include fitted kitchens, walk in showers, central heating, double glazing and smoke alarms.

Anyone interested in living at Bure House should contact Christchurch Borough Council on 01202 495000 to see if they are eligible. If so, they will be invited to make an application. Part of the application process will include an assessment of their needs.

Poole Most of the schemes available to rent in Poole are provided by Borough of Poole or local Housing Associations. Allocation of these properties is

Visit www.carechoices.co.uk for further assistance with your search for care

29

Extra Care housing continued usually through the Council s Housing Register.

You will need to speak to Housing and Community Services on 01202 633805 to establish whether you are eligible for consideration for this type of housing.

People are expected to show a degree of housing need, this can be due to unsuitability of their present home for medical or social reasons.

In addition, Adult Social Care will need to consider your ability to secure alternative accommodation by taking into account your savings and equity, if you are a homeowner.

Some housing associations will take an application from you directly and may help you even when Adult Social Care may not. A list of local housing associations is available from Housing and Community Services.

Properties are also available to buy. The price and types of property available to buy can vary considerably. To ďŹ nd out more about schemes available, locally and throughout the country, you should contact Age UK on telephone: 01202 523300.

In early 2011 a new Extra Care housing facility opened in Poole - Delphis Court has been developed as part of the new Poole Quarter developments and provides a purpose built facility

for people who need a higher level of care and support and want to maintain their independence in their own home.

Delphis Court oďŹ&#x20AC;ers 45 ďŹ&#x201A;ats in a mixture of one and two bedrooms, every resident will have their own self-contained ďŹ&#x201A;at with their own front door.

Support is available on site 24 hours a day and where appropriate, safety devices can be installed within ďŹ&#x201A;ats to support people to live independently.

Anyone interested in living at Delphis Court should contact Housing and Community Services within the Borough of Poole on 01202 633805.

Bournemouth Self contained apartments with extra care and support on site are located in several developments in the town. High standards of accommodation complement communal facilities where you can relax and meet other residents. Specialist care staďŹ&#x20AC; are available to provide services to meet assessed needs. The latest technology is also available to ensure your safety and security.

Bournemouth Borough Council works in partnership with housing associations, the NHS, local doctors and pharmacies to support your wellbeing. To ďŹ nd out more contact Bournemouth Care Direct on 01202 454979.

Housing and support for younger adults There is a range of care homes catering for younger adults with learning diďŹ&#x192;culties, physical or sensory impairments or mental health issues. There is also a range of housing options you could explore.

If you are thinking about a care home placement, seek advice from social and health care professionals about your needs. Does the home provide opportunities to learn and maintain skills, and opportunities to move on into living in the community? What are the home s links with specialist staďŹ&#x20AC; in the community services Are you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could: â&#x20AC;˘ Continue living with your family â&#x20AC;&#x2019; If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It s also convenient if your college or job is nearby.

30

â&#x20AC;˘ Move into supported living accommodation â&#x20AC;&#x2019; This oďŹ&#x20AC;ers a level of independence and the chance to meet other people in similar situations. Help from a visiting care assistant is available and usually nursing care is provided nearby. â&#x20AC;˘ Rent a place â&#x20AC;&#x2019; You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for To Let advertisements. Housing BeneďŹ t, if you re entitled to it, might reduce your rent. Direct Payments can also help, ask your local authority for details and see page 4. â&#x20AC;˘ Buy your own home â&#x20AC;&#x2019; Can you aďŹ&#x20AC;ord it? Are you able to live on your own? You could think about part buying and part renting a place from a housing association.

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Housing and support for younger adults continued • Move into a care home ‒ If you want to leave home but are not ready to live alone, care homes can meet your personal needs and offer appropriate support. Adult Social Care and Health will contribute if you are eligible and if they agree the care home meets your needs. If your chosen home costs more than usual, you may get some help but you must pay the rest.

When living independently you may require some adaptations around the house. You can choose housing that s specially adapted. There are organisations that specialise in providing this sort of accommodation including Livability (formerly

John Grooms) and the Accessible Housing Register.

New homes that have been built since 1999 should be fully accessible to disabled people.

However, if you choose an older home, there are a number of adaptations that could make it easier for you to use. These include wider doorways; a downstairs toilet; bathroom equipment including handrails, a walk-in bath, electronic bath seat; kitchen adaptations including lower working surfaces; lower level light switches; easy-to-use controls for heating; a stairlift; security intercom at the front door and ramp access to the garden.

You should also think about the general access to your home.

Specialist care services Physical disability The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and not for profit sectors as well as by Adult Social Care. Help at home with personal care is available according to need, during the day and night, 7 days a week. There are also private agencies offering help at home with personal care and housework.

Services from Adult Social Care include: occupational and paediatric occupational therapists; help with adapting your home; the Handyperson Scheme ; activities within the community; help at home, with meals and leaving hospital; respite care; supported housing, and help for carers.

In Dorset, the Handy Person Scheme will be provided under new contracts which are integrated with Home Improvement and Housing Options for Older People (HOOPS) services.

West Dorset District Council Care and Repair will provide a Home Improvement Agency /

Handyperson / HOOPS service for the West Dorset District Council area. Telephone: 01305 252405 for further information.

Anchor Staying Put will provide a Home Improvement Agency / Handyperson / HOOPS service for the other five District / Borough Council areas in Dorset.

In Bournemouth and Poole, East Boro Housing Trust provides a Handy Van service providing general household and specials repair services for people who need support to live independently in their own home ‒ discussed on page 22. To find out more telephone 01202 883503.

If Adult Social Care arranges a care home placement for you, you should check a number of issues. What choices of home do you have and is this restricted by the amount of care you need?

Is the provision in accordance with Care Quality Commission s standards? Does the staff team in the home have good links with the local Physical Disability Care Management Team?

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

31

Learning disability Learning disability services are run by a partnership between Adult Social Care and the NHS. Community learning disability teams are the ďŹ rst point of contact for advice, information and guidance on services for people with a learning disability. You can contact them through your local Adult Social Care oďŹ&#x192;ce, listed on page 4. You can also ask your local oďŹ&#x192;ce for copies of leaďŹ&#x201A;ets or factsheets which tell you more about day care services, care home provision and services for carers available locally.

Adult Social Care provides care where necessary and gives support to enable and encourage service users to reach their full potential in all areas of their lives. Access to services is via an assessment, explained further on page 6.

An important change aďŹ&#x20AC;ecting people with

learning disabilities is the introduction of Personal Budgets (explained on page 7), putting people at the centre of how they choose to pay for their support. This may be in their own ďŹ&#x201A;at or house, a supported living scheme or a care home or care home with nursing which specialises in this type of care.

Valuing People Now is a cross government strategy for people with learning disabilities. It states that all people with a learning disability are people ďŹ rst with the right to lead their lives like any other. The website www.valuingpeoplenow. dh.gov.uk is for people with learning disabilities, family carers and anyone who works with people with learning disabilities. It can help with many subjects, including health, housing, employment and relationships.

Mental health Your local Community Mental Health Team (CMHT) should be your ďŹ rst point of contact if you have mental health issues. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf.

If you have mental health needs, residential care can help improve the quality of your life - the structured environment and activities provided can build up your conďŹ dence. The care providers should assess you carefully to make sure the placement is

right for you. A qualiďŹ ed member of the residential care staďŹ&#x20AC; may visit you at home, talk to you and look at your assessments of health/social care need.

To ďŹ nd out more about mental health care in your region, organise visits to prospective care homes. Ask the residents about the care they receive. Are psychiatric nurses available if needed?

Do the activities provided assist rehabilitation?

What are the attitudes to medication and other therapies?

Dementia care Usually, the initial point of contact to access care services is either your GP (for health care solutions) or your local Adult Social Care oďŹ&#x192;ce (for most other services). Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether treatment is possible.

Some forms of dementia are not permanent and can be caused by a range of emotional, physiological and physical ailments, which bring on dementia-like symptoms. It is important that any diagnosis eliminates the possibility of a reversible dementia before a medical prognosis is made.

Following a diagnosis of dementia, your GP may refer you to a specialist like a consultant in old age psychiatry, a community psychiatric nurse or an

32

occupational therapist with a special interest in dementia care.

Specialists in Dementia Care t Pleasant, dementia-friendly building and surroundings t " MBSHF MBOETDBQFE TFOTPSZ garden. t 4UBGG USBJOFE JO UIJT mFME UP provide good quality care.

Tel: 01425 474 347 E-mail: info@foxesmoon.co.uk Web: www.foxesmoon.co.uk

40 Ringwood Road St Ives, Ringwood BH24 2NY

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Dementia care continued Support in the community As it can be best for the person with dementia to stay in their own home for as long as possible, a range of adult social care services is available to facilitate this.For example, they may provide access to: home care (discussed on page 18); meals in the home; sitting services (which provide a break for any carer); advice on equipment and adaptations; day care centres and respite care.

These services can be provided directly by registered providers to those who do not require Adult Social Care ďŹ nancial help, however Adult Social Care will still be willing to oďŹ&#x20AC;er an assessment of need. You may have a choice of which agency you receive your care from whether or not Adult Social Care assist with the funding of your service.

People are entitled to receive an assessment of their care needs and if eligible Adult Social Care may fund services to meet these care needs or provide a Direct Payment so that people can arrange their own care services in the way that best suits them.

The Department of Health has published a ďŹ ve year Dementia Strategy which aims to transform the lives of millions of people with dementia and their carers. Health and Adult Social Care organisations are working together across Bournemouth, Poole and Dorset to implement the requirements of the Dementia Strategy and to ensure that people living with dementia have access to good quality care services. The Dementia Strategy identiďŹ es how crucial it is for people who may be experiencing the early symptoms of dementia to be able to access good quality advice and support and receive a diagnosis as to whether in fact they have a dementia illness.

Alternatively people may want to initially access one of the memory clinics or Dementia Cafes that are run by the Alzheimer s Society, details of these can be obtained from the Alzheimer s Society national helpline on 0845 300 0336 or the local oďŹ&#x192;ce on 01202 309084. Information about services provided by the Alzheimer s Society is also available on their website www.alzheimers.org.uk.

We never forget itâ&#x20AC;&#x2122;s your home.

With dementia care we see the person, not the condition.

Gainsborough Care Home Swanage 01929 422500

6DIH ZHOFRPLQJ FDUH

Contact our homes directly

Agincourt Care Home Weymouth 01305 777999 Blenheim Care Home

Chalgrove Care & Nursing Home

Bournemouth 01202 557090

Poole 01202 767493

Crecy Care Home

Naseby Care & Nursing Home

Weymouth 01305 769911

Christchurch 01202 471096

Southwood Lodge 36-40 Southwood Avenue, Southbourne BH6 3QB Tel: 01202 422213 Reside Care Homes specialise in

Trafalgar Care Home

supporting people who have some

Weymouth 01305 777567

confusion or dementia.

Our experienced staff recognise the

Waterloo Care Home

special care and focus that people living

Wimborne 01202 824807

with dementia need. Daily stimulating activities, regular trips and attentive care promote wellbeing in an environment that is safe and welcoming.

www.agincare-homes.com

01305 769418

info@residecarehomes.co.uk www.residecarehomes.co.uk

14 Stour Road, Christchurch BH23 1PS Tel: 01202 481160

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33

Memory caf s Memory cafes are, ďŹ rst and foremost, a setting in which people with memory loss can share fun and laughter with their care partners and friends in a setting free from awkwardness and stigma.

They are also a setting where accurate information about resources is available and relationships with persons in similar circumstances are formed. They are a vehicle for bringing dementia out of the closet and into the heart of the community.

Bournemouth Westbourne Memory CafĂŠ WestcliďŹ&#x20AC; Baptist Church, Poole Road BH4 9DN Contact: Alzheimer s Society - 01202 309084 Meets 2nd Friday of the month between 2.30pm 4.30pm Memoirs Memory CafĂŠ St Walburga s Church Hall, 2A Archway Road, Branksome BH4 9AZ Contact: Alzheimer s Society - 01202 309084 Meets 1st Friday of the month between 7.00pm 9.00pm Poole & East Dorset (Canford CliďŹ&#x20AC;s) Canford CliďŹ&#x20AC;s Memory CafĂŠ Village Hall CafĂŠ, Canford CliďŹ&#x20AC;s, Ravine Road BH13 7HT Contact: Alzheimer s Society - 01202 716393 Meets 1st Friday of the month between 1.45pm 3.15pm Poole & East Dorset (Parkstone Memoirs) Parkstone Memoirs St Joseph s & Walburga s Church Hall, Archway Road, Parkstone BH4 9AZ Contact: Alzheimer s Society - 01202 716393 Meets 1st Friday of the month between 6.55pm 9.00pm Wimborne Wimborne Memory CafĂŠ Resource Centre, King Street, Wimborne BH21 1EB Contact: Alzheimer s Society - 01202 716393 Meets on the 1st Tuesday of the month between 2pm â&#x20AC;&#x2019; 3.30pm

34

Residential dementia care If the time comes when remaining at home is no longer viable, the beneďŹ ts of residential care need considering. Questions to ask of any home registered for someone with dementia would include: who is the senior clinician who can act as a single point of contact for people to approach for information and advice? What training programmes do staďŹ&#x20AC; participate in? Does the home oďŹ&#x20AC;er a person-centred approach to their care planning?

Is the home designed with the needs of its clients in mind, especially safety and accessibility? Is there plenty of natural light? Is moving around helped by easily-understood signage? How is technology employed to help alleviate falls and help orientation? Please also see the care homes checklist on page 39 and the residential dementia care checklist on the opposite page.

DiďŹ&#x20AC;erentiating one home from another can be diďŹ&#x192;cult but the quality and quantity of staďŹ&#x20AC; training is especially important, along with the turnover of staďŹ&#x20AC; as continuity of relationships in this type of home is critical.

The use of medication is a highly emotive subject and any psychotropic medication must be very carefully prescribed. A ďŹ ne balance exists between acting in the best interests of the individual by prescribing medicine and the beneďŹ ts of normalisation where time and energy are spent maintaining familiar, comfortable surroundings which help reduce stress and possibly avoid the need for certain medication.

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Sub headingdementia care checklist Residential Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 39.

Are reminiscence activities available?

RESIDENTS

Are residents able to compile memory boxes?

The best indication of a good home is that the residents appear happy and responsive.

Are there rummage boxes around the home to stimulate residents?

ACCESS If the person with dementia needs or is likely to need equipment or adaptations you may want to check: There is adequate signage and cues for different parts of the home such as dining room and bathroom.

The home s policy about locking external doors.

BEDROOMS You may want to find out whether the person with dementia can have a single room and whether: Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

ACTIVITIES Residents should be stimulated without feeling stressed.

Looking

Do staff compile life story books including photographs and mementoes?

STAFF It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

Do they have any training and experience in dementia care?

Will the person with dementia have a member of staff particularly responsible for their care?

Is there a member of staff you can talk to about your own worries about the person with dementia?

MANAGER / HEAD OF HOME A manager who is caring as well as efficient can make all the difference to a home.

Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

Is there a full assessment at home before a resident is admitted?

? t r o p p u s r o e r a for c

rmation service NT advice and info DE N PE DE IN an es report can be advice line provid hts. A personalised rig This Directory’s free d an g in nd fu n, hemes that , accommodatio housing with care sc or es m ho encompassing care re ca l al of care. ers providing details oosing and funding ch t ou ab generated for custom n io at rm fo th supplementary in meet their criteria wi e service to build 92 077 will enable th 38 00 08 r be m nu account hone r, while taking into fo One call to the freep g in ok lo re u’ yo what type of care a profile of exactly s and interests. your personal need

Call 0800 38 92 077

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

35

Quality care for your 9LVLW XV RU FDOO Garland Road Day Centre 01202 673632 loved one makes all 57-59 Garland Road, BH15 2LD manager.garlandroad@careuk.com the difference Care at Home 01202 677011 At Care UK, we understand older people need different levels of support at different stages of their lives. That’s why we offer care that is flexible and can be sensitively tailored around your loved one’s changing needs and personal circumstances.

2 Mitchell Road, BH17 8US manager.careathome@careuk.com Mitchell House 01202 681446 2 Mitchell Road, BH17 8US manager.mitchellhouse@careuk.com

In Poole, we provide: Day Care Helping older people to retain their independence and previous skills, and to enjoy regular social and recreational activities.

Care at home For older people who wish to continue living in their own homes, we are able to provide companionship and help with activities such as personal care and taking medication. This service is available from 7.00am until 10.00pm every day and we are recognised specialists in dementia care.

Care UK has nursing and residential homes throughout the UK. For more information visit:

REF: CSD-POOL1212

Residential Care At Mitchell House, we offer quality residential dementia care in a homely environment where residents benefit from the highest possible standard of care and one-to-one attention.

We’d be delighted to help you find the care option that’s right for you and your loved one.

For more information please contact the service that best suits your needs.

www.careuk.com

Care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available

from the care service or the CQC (visit www.cqc. org.uk). Further information about the CQC can be found on page 46.

Types of care home There are two types of care home: Care homes offering personal care only If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving and must be paid for if your capital/savings exceed £23,250.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need.

This visit might be in your own home, or in hospital if you ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, the social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £108.70 per week.

The figures mentioned here may change after April 2013, check with Adult Social Care after this date. See page 42 for more information on paying for your care.

Live-in Care from £675 per week

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info View of Corfe Castle from Rollington Hill

Blandford - 01258 489 480

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37

ȃǯǯǯ ȱ ¢ȱ ȱ ȱ ǯǯǯȄ Džȱ ȱ ȱ ȱ ȱ ȱ ǯ ȱ Džȱ ¢ȱ ǯ ȱ ȱ Džȱ ¢ȱ ǯ ȱ ȱ ȱ Džȱ ȱ ȱ ȱ ǯ

Džȱ ȱ ȱ ȱ ȱ ȱ ȱ ȱ Ȭ ȱ ȱ ǯ Džȱ ȱ ȱ ȱ ȱ ȱ ȱ ǯ Džȱ ȱ ȱ ȱ ȱ ȱ ě ȱ ¢ȱ ȱ Ȭ ȱ ǯ Džȱ ȱ ȱ ȱ ȱȱȱȱȱ ¢ȱ ȱ ȱ ȱ ǯ

ȱ ȱ ȱǻ ¢ȱ ¢ȱ ę Ǽȱ ǰȱ ¢ȱ ȱ ě ȱ ȱ ȱ ȱ ȱ ȱ £ Ȃ ǰȱ ȱ ȱ ¢ȱ ě ȱ

Care homes checklist

© 2013 Care Choices Ltd

Home 1 ......................................................................................................................................................

£ ...............

p/w

Home 2 ......................................................................................................................................................

£ ...............

p/w

Home 3 ......................................................................................................................................................

£ ...............

p/w

First impressions • Are staff warm, friendly, polite, clean and respectful • Do the residents seem happy, active and sociable?

1 2 3

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• What arrangements are there for religious observance (e.g. are places of worship nearby/ Is there a prayer room)?

• Does the home feel homely and welcoming?

• Can you handle your own money?

• Is the home fresh, clean and comfortably furnished?

• Does the home provide its own transport?

Accommodation • Are bedrooms single or shared?

Is there a choice?

• Can you decorate and arrange your own room?

• Does a hairdresser/chiropodist visit?

• Do staff have appropriate language skills/ knowledge?

• Are the staff formally trained?

• Is there an adequate number of staff on day and night?

• Can you bring your own furniture and TV?

• Are visitors welcome at all times? Can they stay overnight?

• Is there a call system for emergencies?

• May your visitors join you at meals?

• Can you control the heating in your room?

• How much choice do you get about meals?

• Can you lock your room/secure place for valuables?

• Is the food varied and interesting?

• Is there a separate dining room? Bar?

• Can the home cater for your dietary needs (e.g Black and Minority Ethnic diets)?

• Are there both adapted showers and baths?

• Can you have snacks or drinks any time? In your room?

• Does the home have the right adaptations and equipment to meet your needs?

• Can you continue to pursue your hobbies?

• Are all areas safe and accessible (e.g. for wheelchair users)?

• Is there adequate provision for sight or hearing difficulties?

• Are the grounds/gardens attractive and/or quiet?

Life within the home • Are there any rules and restrictions (e.g. going out, returning)?

• Can you choose when to get up and retire every day?

• Are residents involved in decisions on life in the home?

• Can you make and take calls in privacy and comfort?

• What activities and entertainment are organised?

• Are outings and holidays arranged? At what cost?

Fees and Contract terms • How much are the fees? Do they cover all services available?

• Under what circumstances will the fees alter?

• Can you retain your own room if away?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on admission?

• Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care Visit www.carechoices.co.uk for further assistance with your search for care

39 39

GORSELANDS COUNTRY HOME

Coach Hill Lane, Burley Street, Ringwood, Hampshire BH24 4HN Tel: 01425 402316 Fax: 01425 402110

Looking for a nursing home that has something extra to offer your family?

Gorselands is the place to visit • Country house style living • Alternative therapies • Convalescence / Respite care • Compassionate, holistic nursing care

• Beautiful gardens to relax in • Day care • Residential care for active retired • Palliative and sensitive end of life care

Gorselands is situated in Burley within the beautiful countryside of the New Forest National Park. Gorselands has easy road access to Ringwood, Fordingbridge, Bournemouth, Christchurch, Highcliffe, Lymington and Southampton via A31 and A35.

In the heart of the forest For further information you can view our website: www.gorselandsnursinghome.co.uk Email us: gorselands@btconnect.com or Phone: 01425 402316

- Discover gorselands, an oasis of calm in a busy world -

Out of area care options Did you know you can choose a care home outside the area you currently live in? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your care home place is state-funded, your local authority is still responsible for your care fees, even if you choose a care home in another area.

The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained where you are, or they may offer you the fees that the local authority would pay in your chosen area.

You must seek further advice before making your decision. If you re self-funded, obviously you have freedom of choice, however it is important that

you have considered the fees the home charges and whether the home will accept the local authority rates if or when your savings fall below the capital limit. If the home is unable to meet the local authority rate the possibility of moving to an alternative home increases substantially.

Chestnut Court Rest Home We provide the care in a warm, friendly but professional atmosphere where the homeliness and tranquillity ensures comfort for our residents and peace of mind for their loved ones who care about their security and well being. s !LL ROOMS WITH EN SUITE FACILITIES AND SHOWER s %MERGENCY CALL SYSTEM IN EACH ROOM COMMUNAL AREAS s 3PECIALLY ADAPTED BATH FACILITIES s 4WO SEPARATE LOUNGES s (AIRDRESSING 3ALON s ,IBRARY AND READING AREA s 7ELL LANDSCAPED SECURE GARDEN AREA s /NE PASSENGER LIFT

9 Copse Road, New Milton BH25 6ES Tel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk

Independent advice line This Directory s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care

schemes that meet their criteria with supplementary information about choosing and funding.

One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you re looking for, while taking into account your personal needs and interests.

Weymouth harbour

Visit www.carechoices.co.uk for further assistance with your search for care

41

Paying for care Care fees can increase It is usual for the fees charged by care homes to increase each year. If you are not paying your own fees, the amount that Adult Social Care can contribute may not increase at the same rate as the home fees increase. Any shortfall in fees must be met by a third party (top-up) payment â&#x20AC;&#x2019; discussed on page 45. The third party element of the fee can only be increased once in any ďŹ nancial year and as a guide, the amount should never increase by more

than 25% a year. You should receive at least one month s notice that the third party payment is to increase. The person who makes the payment for you must sign a new contract with Adult Social Care if the amount of the third party payment increases.

If you are already living in a care home, plan ahead and ďŹ nd out what help you will get from Adult Social Care when your savings fall below the ÂŁ23,250 limit, explained below.

Paying for your own care Even if you know you will have to pay for it yourself, if you need care in your own home or are considering moving into residential care, you still qualify for a social care assessment by Adult Social Care. The assessment will make sure that your needs will be met. Also, if you expect your capital to fall below ÂŁ23,250 as a result of paying for care, Adult Social Care may then help you with the cost.

If you are moving into residential care, you may be entitled to some of the following ďŹ nancial assistance and support: Twelve-week property disregard This applies if: â&#x20AC;˘ your former home is included in your ďŹ nancial assessment,

W

hilst for many of us an increase in life expectancy may seem like good news, it has to be recognised that there are ďŹ nancial implications for those who live longer. Few people take the time to plan for how they would like to meet the cost of paying for care should the need arise. This is despite the fact that if you have assets of more than ÂŁ23,250 (in England, Northern Ireland and Wales and ÂŁ24,750 in Scotland) you would not be entitled to ďŹ nancial assistance from the local authority towards your care fees.

Your local expert

How will you pay for care?

You have choices when it comes to paying for care. Making the right decisions can often signiďŹ cantly reduce the cost of care and help to protect your estate. This is a specialist area of advice and should only be provided by someone who has the qualiďŹ cations and experience to advise in this area. As a Partner of St. Jamesâ&#x20AC;&#x2122;s Place Wealth Management, I have the experience and support required to help clients manage their ďŹ nancial affairs effectively.

For further information, to arrange a no obligation meeting or for our complimentary guide please contact me:

MICHELLE SHEPPARD Partner

PA RT N E R S I N M A N AG I N G YOU R W E A LT H

Tel: 01722 742452 Email: michelle.sheppard@sjpp.co.uk Web: www.michellesheppard.co.uk

The title â&#x20AC;&#x2DC;Partnerâ&#x20AC;&#x2122; is the marketing term used to describe St. Jamesâ&#x20AC;&#x2122;s Place Wealth Management representatives.

42

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Paying for your own care continued • your other capital is less than £23,250, and • your income is not enough to meet your care home fees.

Adult Social Care will help with the cost during the first twelve weeks of permanent residential care, provided our assessment has shown that this is the kind of care you need. This is called the property disregard period.

Deferred payment agreements After the twelve-week property disregard period, Adult Social Care may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold.

However, they may limit how much they will pay.

It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

What if you run out of money?

If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Social Care well in advance that this is going to happen.

They will then be able to help with your care fees (provided your care needs assessment has shown that you need residential care). They will carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the amount they, and you, will pay towards your care.

If the home you have chosen charges more than

the local authority will pay, you must find someone to pay the difference ‒ a top-up payment. Whoever does this, whether a family member or a charity, they should understand that the cost could increase, and that they will have to pay the top-up for as long as necessary. The local authority will not meet the additional cost even if you have lived in the home for a number of years. If you cannot find someone to help you meet the extra cost, you may have to move to a home within the local authority s funding levels.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek financial and legal advice about the various options you may have before committing yourself.

Attendance Allowance This is a non-means-tested, non-taxable benefit from the DWP. It s paid at the lower rate of £51.85 a week if you need care by day or night and at the higher rate of £77.45 a week if you need care during the day and night. Everyone who needs care can, and should, claim Attendance Allowance. If you are paying the full cost of residential care, with or without nursing care, you will be entitled to the higher rate.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to NHS Nursing Care Contribution towards the cost. It is not means-tested and is currently £108.70 a week. This is paid directly to the home.

Lulworth Cove

Visit www.carechoices.co.uk for further assistance with your search for care

43

What will you have to pay for your care?

Do you have more than ÂŁ23,250 in capital and savings?

The value of your home is included in the assessment of your capital unless one of the following still lives there: â&#x20AC;˘ Your partner (that is, your husband, wife or civil partner, or someone you live with as if they were your husband, wife or civil partner), or â&#x20AC;˘ A relative who is over 60 or disabled, or â&#x20AC;˘ A child under 16 who you, or a former partner, are responsible for.

NO Adult Social Care will contribute ďŹ nancially towards your care costs after they have carried out an assessment of your care needs.

How much?

You will need to ask Adult Social Care for a social care assessment. This will deďŹ ne your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. Adult Social Care will also make an assessment of your ďŹ nancial situation. This determines how much they will pay and how much you will have to pay.

Your choice of care home will be limited to those that accept your local authority s funding level.

If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to top-up the diďŹ&#x20AC;erence. You are not allowed to do this yourself if your capital is below ÂŁ23,250.

If you have capital between ÂŁ14,250 and ÂŁ23,250 you will pay ÂŁ1 a week for every ÂŁ250 you have above ÂŁ14,250.

If your capital is less than ÂŁ14,000, and the home you choose charges fees that are within your local authority s funding rate, your contribution will be assessed only on your income.

care costs for the ďŹ rst twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold.

WHATEVER YOUR CIRCUMSTANCES: Remember: â&#x20AC;˘ It is just your own ďŹ nancial circumstances that are assessed, not your partner s. â&#x20AC;˘ Your assessment will be made up of two elements; a care needs assessment and a ďŹ nancial one. â&#x20AC;˘ A nursing home will generally be more expensive than a residential home.

Consider claiming: â&#x20AC;˘ Income support â&#x20AC;˘ Pension Credit â&#x20AC;˘ Savings Credit (if you are over 65) DeďŹ nitely claim: â&#x20AC;˘ Attendance Allowance, worth either ÂŁ51.85 or ÂŁ77.45 a week depending on your care needs.

Moving into a nursing home? â&#x20AC;˘ You will be eligible for the NHS Nursing Care Contribution â&#x20AC;&#x2019; currently ÂŁ108.70 a week.

Always seek advice: â&#x20AC;˘ Independent help is available to guide you through your ďŹ nancial options. There may be a number of solutions to retaining your capital whilst paying for care.

Some of the ďŹ gures mentioned here may change in April 2013. After this date, please check direct.gov. uk for up to date ďŹ gures.

YES Ask your local Adult Social Care department for an assessment. See contact details below.

Any care homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than ÂŁ23,250, Adult Social Care can help with your

44

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

What will you have to pay for your care? continued For more information about what Adult Social Care will pay towards care costs, telephone or visit: Dorset County Council Access Team Tel: 01305 221016 or adultaccess@dorsetcc.gov.uk Online factsheet: Paying for services in a care home available at: www.dorsetforyou.com/ carings/leaflets.nsf Borough of Poole Adult Social Care Help Desk Tel: 01202 633902 Online factsheet: Paying for residential care available at: http://www.boroughofpoole. com/health-and-social-care/help-for-adults/ residential-care-for-adults/

Bournemouth Care Direct Bournemouth Borough Council Tel: 01202 454979 Online information about paying for care is available at: www.bournemouth.gov.uk/payingforcare There are also leaflets on Choosing and paying for care in a residential or nursing home and Paying for your own care in a care home available online at: www.bournemouth.gov.uk/careleaflets or by phoning Care Direct.

Third party payments for care home fees Some care homes and care homes with nursing charge fees that are higher than the maximum amount Adult Social Care can contribute. If they are contributing towards your care home fees and you choose to move into a home which charges a higher fee, the difference between the two amounts is paid by a third party, usually a relative.

Third party payments are sometimes referred to as top-up payments.

Before you sign any contract the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should ask for advice.

As the name suggests, this payment must be made by someone other than yourself or Adult Social Care. It can be a relative or friend, but it cannot be a liable relative i.e. someone whose financial situation has been taken into account when your financial assessment was carried out by Adult Social Care.

The general rule is that you cannot use your own money to fund a third party payment.

However in certain specific circumstances you may make a third party payment from your own funds. These are:

Adult Social Care recommends that you seek independent financial and legal advice if you are considering these options. If you need further advice about how a top up to your care home fees might be arranged please discuss this with your care manager.

If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with Adult Social Care, before the contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home.

If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

• when you are eligible for the 12 week property disregard (see page 42) or • where Adult Social Care have agreed to a deferred payment until your home is sold.

Bournemouth Town Hall

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45

Essential information Inspection and registration of care services All care providers must be registered under a system introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the ďŹ rst time.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They regulate care provided through a range of methods including: â&#x20AC;˘ Registering providers to ensure they are meeting the essential standards of quality and safety. â&#x20AC;˘ Monitoring how providers comply with the standards. â&#x20AC;˘ Promoting improvement in services. â&#x20AC;˘ Using enforcement powers where necessary. â&#x20AC;˘ Publishing up to date information about the compliance of adult social care providers with essential standards of safety and quality.

Following an inspection, each service is given a report of how it rates against national essential standards of quality and safety. Each service s report can be seen on the CQC website: www.cqc.org.uk For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk The Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA When considering care services, it s always a good idea to check a service s inspection report on the Care Quality Commission s comprehensive website: www.cqc.org.uk

Comments, compliments and complaints All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.

If you do need to make a complaint you should feel able to complain about any aspect of your care that aďŹ&#x20AC;ects your happiness or comfort. This could be about the way you are treated by a staďŹ&#x20AC; member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be diďŹ&#x192;cult for you. Providers are required under essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any

46

complaints made.

If Adult Social Care have arranged and funded your care, another option is to complain to your social worker/care manager or the Complaints Manager in your local council: The Complaints Manager Dorset County Council Adult and Community Services County Hall, Colliton Park Dorchester, Dorset DT1 1XJ Email: h.butcher@dorsetcc.gov.uk Tel: 01305 228563 The Complaints Manager Adult Social Care Borough of Poole, Freepost BH910 Poole BH15 2BR Email: comments.adultcommissioning@poole.gov.uk Tel: 01202 261158 The Social Care Complaints Manager Bournemouth Borough Council Town Hall, Bourne Avenue Bournemouth BH2 6DY Email: socialcarecomplaints@bournemouth.gov.uk Tel: 01202 458953

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Have your say about local services In April 2013, all Local Involvement Networks (LINKs) in England will be replaced by new organisations called local Healthwatch. They will be the consumer champion for users of health and social care services. They will take over the LINks remit to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. At a national level, Healthwatch England was launched in October 2012 as the independent patient champion within the Care Quality Commission (CQC).

Three Dorset organisations - Help & Care with Citizen Advice in Dorset and Dorset Race Equality Council - have joined forces and will work to ensure the health and well-being of Dorset s residents is championed across the county The vision for Healthwatch is to give a voice to the key issues that affect people who use health and care services. It will also influence how services are set up, commissioned and delivered in the future as well as provide advice and information on

health and social care services.

Local Healthwatch in Dorset, Bournemouth and Poole will have a set-up phase from December 2012 to March 2013, with a formal launch in April 2013.

Developments are covered on the website www. healthwatch.co.uk.

Contact Bournemouth, Dorset and Poole LINk Freepost Business Reply Service Licence No. BH1902 LINks, The Pokesdown Centre, 896 Christchurch Road, Bournemouth Dorset BH7 6BR Tel: 0300 111 0102 Email: contact@makesachange.org.uk www.bournemouthlink.org.uk www.dorsetlink.org.uk www.poolelink.org.uk

Protecting vulnerable adults Report abuse of a vulnerable adult A vulnerable adult is any person aged 18 years or over • who is or may be in need of community services because of mental or other illness, disability or age, and • who is, or may be, unable to take care of themselves against significant harm or serious exploitation.

Abuse is a violation of an individual s human and civil rights and may consist of a single act or repeated actions. It may be physical, sexual, financial, psychological or institutional, or may relate to neglect or discrimination.

If you have concerns that a vulnerable adult is being abused: • Call your local Adult Social Care department (including out of hours) on the relevant numbers below.

• If there is a danger to life, a risk of injury or a crime is taking place, call the Police by dialling 999.

• If the vulnerable adult is living in a registered care home or receiving domiciliary (home) care services, you can contact the Care Quality Commission (CQC) on 03000 616 161.

• You can also share your concerns with a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse who will be able to offer advice and support. >>

Poole harbour at sunset

Visit www.carechoices.co.uk for further assistance with your search for care

47

Protecting vulnerable adults continued In Dorset, there are a large number of investigators within Adult Care Services who have been jointly trained with Dorset Police. The investigators are generally registered social workers who have undertaken further specialist training and who know a great deal about the types of concern that arise.

To report any incident of abuse in Dorset, contact the Adult Access Team.

Dorset Direct Tel: 01305 221016 Email: adultaccess@dorsetcc.gov.uk or Dorset Police - telephone 01202 222222

If you know someone is being abused in Bournemouth, or think they may be, contact Bournemouth Care Direct: Tel: 01202 454979 Email: caredirect@bournemouth.gov.uk Alternatively, speak to Bournemouth Public Protection Unit during oďŹ&#x192;ce hours on 01202 220502 (this Unit covers both Bournemouth and Poole). Out of oďŹ&#x192;ce hours call Dorset Police on 01202 222222.

Concerned people in the Borough of Poole should report what they believe to be any abuse of vulnerable adults to the Adult Social Care Helpdesk: Tel: 01202 633902 Out of hours service: 01202 657279 5pm - 8.40am Monday to Thursday and 4pm 8.40am Friday to Monday including Bank Holidays.

Email: sshelpdesk@poole.gov.uk.

The Registered Nursing Home Association Good nursing homes continue to provide a safe, comfortable, caring environment for anyone requiring nursing â&#x20AC;&#x2019; whether long-term or for shortstay respite, convalescence, or rehabilitation.

The nursing home of today is a far cry from the outdated perception of latter years. Today s nursing home combines an ambience of the client s personal home, with quality furnishings and surroundings, together with a warm caring atmosphere backed up by qualiďŹ ed, professional nursing staďŹ&#x20AC;. A total package of care is provided, designed exclusively for the individual, which encompasses social, medical and welfare needs.

It may be that you are making the choice, or more likely nowadays, a family member or close friend is looking on your behalf.

There is one level of comfort that can go a long way to removing some of the concerns of placement â&#x20AC;&#x2019; choosing a blue cross home.

What should you expect from a quality blue cross home? â&#x20AC;˘ 24 hour nursing services provided by a team led by a qualiďŹ ed nurse.

48

â&#x20AC;˘ Accommodation furnished and equipped to provide comfortable homely surroundings. Most homes have lifts, lounges, dining rooms and gardens/conservatories. â&#x20AC;˘ General welfare, social and occupational therapy activities designed to enhance your quality of life.

The most important consideration from your perspective is that the nursing home provides a holistic approach to care â&#x20AC;&#x2019; all aspects of health are taken into consideration and the use of NHS or GP resources ensures prompt action. If you are frail or elderly, detecting health problems, and responding early, stops you suďŹ&#x20AC;ering unnecessary pain or discomfort and prevents avoidable traumatic admission to hospital.

The Registered Nursing Homes Association John Hewitt House, Tunnel Lane, oďŹ&#x20AC; LiďŹ&#x20AC;ord Lane, Kings Norton, Birmingham B30 3JN Freephone: 0800 074 0194 Tel: 0121 451 1088 Fax: 0121 486 3175 Email: frankursell@rnha.co.uk Web: www.rnha.co.uk

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Legal help and advice It would be nice to think that your retirement and old age will be worry free. It can be. Advance thought and preparation can pay dividends for you and your loved ones at a time when you may be less able to cope by yourself.

Some people are lucky enough never to need help with their financial or personal arrangements.

For many, though, health issues or general slowing down in old age mean that decisions and action on day to day matters (which seemed routine when you were younger and fitter) need to be taken by someone else on your behalf.

If you take no steps to make arrangements yourself then the only course of action may be the appointment of a Deputy through the Court of Protection. The Court will oversee the actions of your Deputy and complicated work is necessary to comply with the Court s requirements. A level of formality is needed which can seem harsh and intrusive, not to mention expensive.

The alternative is for you to make decisions yourself ahead of the difficult times which you may face in the future in the form of a Lasting Power of Attorney (LPA) for either your financial or welfare affairs or both. An LPA enables you to appoint people of your choice to handle your affairs and gives your personal authority to them to act with greater ease on your behalf.

It is important to note that if you have already made an Enduring Power of Attorney it will probably still be effective, but it would be sensible to take advice on whether a welfare LPA would suit your future needs.

Dickinson Manser LLP has a large established team in both their Poole and Broadstone offices, ready to give you the benefit of their experience, understanding and professionalism.

To arrange an initial discussion please contact Clare Lawson at Poole on 01202 673071 or Jane Freeman at Broadstone on 01202 692308

jÍËÖÄË j ¬Ëß ÖË Áj ?ÞË? aËj ßË ß ÖÁËÁjÍ Áj j Í Our team of experts is ready to help you with all aspects of: VË8 ÄË? aË ?ÄÍ ~Ë+ ÝjÁÄË wË ÍÍ Á jß VË+Á ÍjWÍ ~Ëß ÖÁË?ÄÄjÍÄËw ÁËß ÖÁËw? ß¾ÄËwÖÍÖÁjËMj jw Í VË ?Þ Ä ~Ëß ÖÁËÝj? Í Ë® W Öa ~Ëj¶Ö ÍßËÁj j?ÄjËÄW j jį VË ? ~Ë? Ë jWjÄÄ?ÁßË?ÁÁ? ~j j ÍÄËw ÁËß ÖÁËwÖÍÖÁjËÁjÄ aj Wj VËË ~Ë?wÍjÁËß ÖÁËÍ?ÞË?ww? ÁÄËwÁ ËÍ jËW ¬ jÍ Ë wËß ÖÁË 0?ÞË-jÍÖÁ ËÍ Ë jÁ Í? WjË0?ÞË? aË ?¬ Í? Ë ? ÄË0?ÞË?aÜ Wj± VËË ? ËÖÄËw ÁË? Ë Í ? Ëa ÄWÖÄÄ Ë? aË? ÝËÖÄËÍ Ë¬ÖÍËß ÖÁË aË ?ÍËj?Äj±

BROADSTONE – 221 The Broadway – 01202 692308 POOLE – 5 Parkstone Road – 01202 673071

www.dickinsonmanser.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

49

Useful contacts Advice and advocacy services Age UK (still called Age Concern in some areas) Independent charitable organisation dedicated to promoting the well-being of all older people.

Age UK Bournemouth 700 Wimborne Road, Winton, Bournemouth, Dorset BH9 2EG Tel: 01202 530530 Age Concern Dorchester Rowan Cottage, 4 Prince of Wales Road, Dorchester, Dorset DT1 1PW Tel: 01305 269444 Age UK Poole Community Hall, Old Rope Walk, Blandford Road, Poole, Dorset BH15 4AU Tel: 01202 666195 Alzheimer s Society Works to improve the quality of life of people with dementia in England, Wales and Northern Ireland.

Bournemouth Branch c/o Kings Park Community Hospital, Gloucester Road, Boscombe, Bournemouth BH7 6JE Tel: 01202 309084 Poole and District Branch Administration Block, Alderney Hospital, Ringwood Road, Poole BH12 4NB Tel: 01202 716393 Bournemouth & Poole Advocacy & IMHA (Independent Mental Capacity Advocacy) Service Long-established advocacy service for adults who suďŹ&#x20AC;er from severe and enduring mental health illness. c/o 59 Southbourne Road Bournemouth Dorset BH6 5AQ (Mailing address only) Tel: 01202 422140 Email: bpas@rethink.org Care Choices Publishers of Care Services Directories around the country, helpful website and free advice line for care seekers. Advice line: 0800 38 92 077 www.carechoices.co.uk

50

Care Quality Commission The national registration and inspection body for care services.

See page 46 for further information.

South West regional oďŹ&#x192;ce The Care Quality Commission Colston 33, 33 Colston Avenue Bristol BS1 4UA Tel: 0117 930 7110 Email: enquiries.southwest@cqc.org.uk For national correspondence The Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA Tel: 03000 616 161 Email: enquiries@cqc.org.uk www.cqc.org.uk Citizens Advice Bureaux (CABs) Help people resolve legal, money and other problems by providing free, independent and conďŹ dential advice.

Bournemouth CAB Town Hall, Bourne Avenue, Bournemouth, Dorset BH2 6DX Tel: 01202 290967 - Administration Tel: 08444 994105 - Advice Line Christchurch CAB 2 Sopers Lane, Christchurch, Dorset BH23 1JG Tel: 01202 488442 Ferndown CAB 1A Princes Court, Princes Road, Ferndown BH22 9JG Tel: 01202 893838 Gillingham CAB 4 Newbury Court, Gillingham, Dorset SP8 4QX Tel: 01747 822117 Poole CAB 54 Lagland Street, Poole, Dorset BH15 1QG Tel: 0844 245 1291 - Advice Line Wimborne CAB Hanham Road, Wimborne BH21 1AS Tel: 01202 884738

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Useful contacts continued Advice and advocacy services continued Dorset Advocacy Develops and uses excellent practice to ensure people can speak up, promote their rights and play a full part in the life of their communities.

Dorset Advocacy also provides advocacy for carers.

Unit 13-15, Jubilee Court, Paceycombe Way, Poundbury, Dorchester DT1 3AE Tel: 01305 251033 Email: enquiries@dorsetadvocacy.co.uk IMCA (Independent Mental Capacity Advocacy) Hotline: 0845 389 1762

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Care Advice Line: 0800 38 92 077 Finance Advice Line: 0800 31 02 011 www.firststopadvice.org.uk Help and Care An independent charity supporting older people and carers in Bournemouth, Poole and Dorset.

The Pokesdown Centre, 896 Christchurch Road Bournemouth BH7 6DL Tel: 0300 111 3303 Source web directory Advice, information and support for adults in Bournemouth, Poole and Dorset. www.sourcedirectory.org.uk

Complaints advice Adult Social Care

NHS

Dorset Adult and Community Services Complaints Manager Tel: 01305 228563

NHS Bournemouth and Poole Chief Executive, NHS Bournemouth and Poole Canford House, Discovery Court Business Centre 551-553 Wallisdown Road, Poole BH12 5AG Complaints office: 01202 541900

Borough of Poole Complaints Manager, Adult Social Care Tel: 01202 261158 Bournemouth Borough Council Social Care Complaints Manager Tel: 01202 458953

NHS Dorset Customer Care Manager, Hillfort House, Poundbury Road, Dorchester DT1 2PN Complaints enquiry number: 01305 368914

Councils www.dorsetforyou.com A website that aims to provide local government information in one place, avoiding the need to visit lots of different sites. The Councils included are: Christchurch Borough Council Dorset County Council East Dorset District Council West Dorset District Council Borough of Poole Poole Adult Social Care Help Desk Civic Centre Annexe, Poole BH15 2RU Tel: 01202 633902 Email: sshelpdesk@poole.gov.uk

Bournemouth Care Direct (first point of contact for Bournemouth Council s Adult Social Care Services) Customer Services Centre St Stephen s Road, Bournemouth BH2 6EB Tel: 01202 454979 www.bournemouth.gov.uk/adultsocialcare Christchurch Borough Council Civic Offices, Bridge Street Christchurch, Dorset BH23 1AZ Tel: 01202 495000

Visit www.carechoices.co.uk for further assistance with your search for care

51

Useful contacts continued Councils continued Dorset County Council County Hall, Colliton Park, Dorchester DT1 1XJ Tel: 01305 251000

East Dorset District Council Council OďŹ&#x192;ces, Furzehill Wimborne, Dorset BH21 4HN Tel: 01202 886201

Dorset Direct (Adult Social Care services) Tel: 01305 221016

West Dorset District Council Stratton House, 58-60 High West Street Dorchester, Dorset DT1 1UZ Tel: 01305 251010

Direct Payments advice Bournemouth Direct Payments Support Service Enham Independent Living Your Way Tel: 01202 593039 or 0845 504 0722 Minicom: 0845 504 0723 Email: directpayments.bmth@enham.org.uk www.enham.org.uk/selfdirectedsupport

See page 7 for further information

Poole Direct Payments Support Service Penderels Trust Room A12 , Arena Business Centres Ltd Holyrood Close, Poole BH17 7FJ Tel: 01202 606235 Email: poole@penderlestrust.org.uk

Dorset Direct Payments Support Service Tel: 0845 873 5507 Email: directpayments.dorset@enham.org.uk Learning Disability Services are based on giving a combination of care and practical support to help people with a learning disability lead full and interesting lives.

Leonard Cheshire Disability Supports over 21,000 disabled people in the UK and works in 52 countries.

Dorset Learning Disability Services Redwood Business Centre NE Wing, Redwood House , Hawthorne Road Charlton Down, Dorset DT2 9RL Tel: 01305 213815

South West Region 4 Heron Gate OďŹ&#x192;ce Park , Hankridge Way Taunton, Somerset TA1 2LR Tel: 01823 443674 Email: southwestoďŹ&#x192;ce@LCDisability.org Areas covered: Bristol, Cornwall, Devon, Dorset, Somerset, South Gloucestershire and Wiltshire.

Mental Health First Point Support, information and advice for people aďŹ&#x20AC;ected by, or wanting to know more about mental ill health.

528 Wimborne Road, Winton, Bournemouth BH9 2EX Tel: 01202 531339 Fax: 01202 521982 Email: ďŹ rst.point@bournemouth.gov.uk

MIND Support and advice for those with mental health issues.

11 Shelley Road Boscombe, Bournemouth, Dorset BH1 4JQ Tel: 01202 392910 Email: contact@dorsetmind.org.uk Web: www.dorsetmind.org.uk

NHS Patient Advice and Liaison Service (PALS) On-the-spot help and information about health services.

52

NHS Dorset, PALS OďŹ&#x192;cer Hillfort House, Poundbury Road, Dorchester DT1 2PN Tel: 01305 361285 Email: PALS@dorset-pct.nhs.uk

+ H O S L Q J \ R X W R & K R R V H D Q G 3 D \ I R U F D U H Â&#x2021; Advice for older people

Thinking of moving into a care home – or just needing a little extra help at home?

We’re here to help.

Whatever your care needs, we know that it’s the care that counts – the high quality care of all our residents. We have residential care homes throughout Dorset, offering quality care, including dementia care, in a home-fromhome atmosphere.

We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives.

Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort, security and peace of mind.

Queensmead

Our residential care homes in Dorset

Christchurch BH23 2LX

Alexandra House

Fairlawn

01202 485176

Parkstone, Poole BH14 9EW

Ferndown BH22 9HB

St Martins

01202 746640

01202 877277

Gillingham SP8 4DZ

Buxton House

Heathlands

Weymouth DT4 0QJ

Poole BH14 0PZ

01305 760834

01202 676858

Castle Dene

Leybourne House

Bournemouth BH8 0DB

Northbourne BH10 6HH

01202 397929

01202 574426

Dorset House

Maiden Castle House

The Fearnes

Hamworthy, Poole BH15 4HL

Dorchester DT1 2NJ

Bournemouth BH1 3QR

01202 672427

01305 251661

01202 296906

Elizabeth House

Mount Pleasant

Wickmeads

Parkstone, Poole BH12 4PX

Weymouth DT3 5JF

Southbourne BH6 4HR

01202 744545

01305 760903

01202 427144

01747 823221 Talbot View Ensbury Park BH10 4HG

01202 537571 Templeman House Northbourne BH10 6HP

01202 537812

Registered Charity No. 1014697

To find out more about Care South residential and home care, please visit our website at or call us on

01202

RESIDENTIAL

|

www.care-south.co.uk 712400

DEMENTIA

|

| info@care-south.co.uk

RESPITE

|

NURSING

|

Care South is a leading provider of residential and home care across Dorset

ASSISTED LIVING

|

HOME CARE

WEST DORSET Beaminster care homes BROADWINDSOR HOUSE Broadwindsor, Beaminster, Dorset DT8 3PX Tel: 01308 868353 COLCOMBE COTTAGE Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 867547

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HIGHCROFT AND VALLEY VIEW Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 867444

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WESSEX AUTISTIC SOCIETY, THE - BARNES LANE 13-15 Barnes Lane, Leigh, Sherborne, Dorset DT7 3LS LDA YA Tel: 01308 862534

Bridport care homes CONEYGAR LODGE LTD Coneygar Park, Bridport, Dorset DT6 3BA Tel: 01308 427365 DRAYTON HOUSE RESIDENTIAL CARE HOME 50 West Allington, Bridport, Dorset DT6 5BH Tel: 01308 422835

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HOMESTEAD, THE 101 West Bay Road, Bridport, Dorset DT6 4AY Tel: 01308 423338

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HYDE RESIDENTIAL HOME, THE Walditch, Bridport, Dorset DT6 4LB Tel: 01308 427694

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GREENHILLS 32 St Andrews Road, Bridport, Dorset DT6 3BQ OP D PD LDA SI YA Tel: 01308 422159

SIDNEY GALE HOUSE Flood Lane, Bridport, Dorset DT6 3QG Tel: 01308 423782

HARBOUR HOUSE George Street, West Bay, Bridport, Dorset DT6 4EY OP Tel: 01308 423277

ST ANDREW S ROAD, 193 Bridport, Dorset DT6 3BT Tel: 01308 425824

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Bridport care home with nursing ST JAMES PARK NURSING HOME Higher Street, Bradpole, Bridport, Dorset DT6 3EU OP Tel: 01308 421174

Charmouth care home THISTLEGATE HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BY OP D Tel: 01297 560569

Charmouth care home with nursing BYMEAD HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BS OP PD Tel: 01297 560620 Advert page 55 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

54

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

WEST DORSET

BYMEAD HOUSE NURSING & RESIDENTIAL HOME

Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to find.

Almost all purpose built with superb views, excellent facilities, qualified nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere.

â&#x20AC;˘ Enquiries and visits welcome anytime â&#x20AC;˘ Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Email: bymead@tiscali.co.uk Web: www.bymeadhouse.co.uk Proprietor: Miss S Blacklock RGN NDN RHV

Dorchester care homes AVENUE HOUSE 8 Weymouth Avenue, Dorchester, Dorset DT1 2EN OP D Tel: 01305 265365

GROSVENOR CRESCENT, 5 Dorchester, Dorset DT1 2BA Tel: 01305 269547

BIRCH WAY, 23 Charlton Down, Dorchester, Dorset DT2 9XX LDA YA Tel: 01305 259852

GROVE LODGE Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW OP D Tel: 01300 320098

CULLIFORD HOUSE Icen Way, Dorchester, Dorset DT1 1ET Tel: 01305 266054

LYTCHETTS 4 Chalky Road, Broadmayne, Dorchester, Dorset DT2 8PJ Tel: 01305 853524

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DICK O THE BANKS ROAD, 5 Crossways, Dorchester, Dorset DT2 8BJ PD LDA SI YA Tel: 01305 852081 DOUGLAS JACKMAN HOUSE 1-3 Weymouth Avenue, Dorchester, Dorset DT1 1QR LDA Tel: 01305 251598 EDWARD ROAD, 20 Dorchester, Dorset DT1 2HL Tel: 01305 266813 FRIARS CLOSE, 11 Dorchester, Dorset DT1 2AD Tel: 01305 262046

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MAIDEN CASTLE HOUSE 12-14 Gloucester Road, Dorchester, Dorset DT1 2NJ OP D PD SI YA Tel: 01305 251661 Advert page 53 MAIDEN CASTLE ROAD, 56 Dorchester, Dorset DT1 2ES Tel: 01305 265097

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MONMOUTH ROAD, 97 Dorchester, Dorset DT1 2DF Tel: 01305 266430

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GLENCAIRN HOUSE RESIDENTIAL HOME 16-17 Cornwall Road, Dorchester, Dorset DT1 1RU OP Tel: 01305 268399 Advert adjacent GRASSINGTON HOUSE 50 Prince of Wales Road, Dorchester, Dorset DT1 1PP OP Tel: 01305 267968 Service User Bands

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Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

55

WEST DORSET

Dorchester care homes continued MONTROSE 40 Prince of Wales Road, Dorchester, Dorset DT1 1PW OP D Tel: 01305 262274

ROMULUS CLOSE, 4 Dorchester, Dorset DT1 2TH Tel: 01305 263479

LDA YA

PARK HOUSE Martinstown, Dorchester, Dorset DT2 9JN OP D PD LDA SI YA Tel: 01305 889420

THORNHILL CLOSE, 2 Dorchester, Dorset DT1 2RE Tel: 01305 266589

LDA YA

PRINCE OF WALES ROAD, 3 Dorchester, Dorset DT1 1PW Tel: 01305 269208

PD LDA SI YA

WOLFETON MANOR 16 East Hill, Charminster, Dorchester, Dorset DT2 9QL OP Tel: 01305 262340

PRINCE OF WALES ROAD, 5 Dorchester, Dorset DT1 1PW Tel: 01305 251935

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Dorchester care homes with nursing BELLE ROSE NURSING HOME LTD 12 Prince of Wales Road, Dorchester, Dorset DT1 1PW OP LDA MH AD Tel: 01305 265787

GREENBUSHES NURSING HOME 10-12 Weymouth Avenue, Dorchester, Dorset DT1 2EN OP D Tel: 01305 262192

CASTLE VIEW Bridport Road, Poundbury, Dorchester, Dorset DT1 2NH Tel: 01305 756476 Advert Outside Back Cover

HYDE CROOK HOUSE NURSING HOME Frampton, Dorchester, Dorset DT2 9NW Tel: 01300 320098

CERNE ABBAS Cerne Abbas, Dorchester, Dorset DT2 7AL OP D MH YA Tel: 01300 341008 CHESTNUT HOUSE NURSING HOME Chestnut Road, Charlton Down, Dorchester, Dorset DT2 9FN Tel: 01305 257254 CHEVERELS CARE HOME WITH NURSING 52 Dorchester Road, Maiden Newton, Dorchester, Dorset DT2 0BE Tel: 01300 320348

OP D

OP MARLEY HOUSE Winfrith Newburgh, Dorchester, Dorset DT2 8JR OP Tel: 01305 852858 SOMERLEIGH COURT Somerleigh Road, Dorchester, Dorset DT1 1AQ OP D Tel: 01305 211833 OP D

OP D PD

STEEPLETON MANOR CARE HOME Winterbourne Steepleton, Dorchester, Dorset DT2 9LG Tel: 01305 8809316

OP

WHITWAY HOUSE Winterbourne Steepleton, Dorchester, Dorset DT2 9LG OP LDA YA Tel: 01305 889455

Lyme Regis care homes CLARONDENE RESIDENTIAL CARE HOME View Road, Lyme Regis, Dorset DT7 3AA Tel: 01297 442876

OP

FAIRFIELD HOUSE RESIDENTIAL CARE HOME Charmouth Road, Lyme Regis, Dorset DT7 3HH OP D PD Tel: 01297 443513 Advert page 57

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

56

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

WEST DORSET

FAIRFIELD HOUSE

Personalised care in the heart of the community At Fairfield House we offer long term and short term accommodation in a comfortable, caring, relaxed environment with high quality specialist support based on each personâ&#x20AC;&#x2122;s specific needs.

For further information or to arrange a visit please call:

01297 443 513 Charmouth Road, Lyme Regis, Dorset, DT7 3HH www.fairfieldhouse.co.uk enquiries@fairfieldhouse.co.uk New ground floor en-suite rooms now available.

Lyme Regis care homes continued SHIRE HOUSE CARE HOME Sidmouth Road, Lyme Regis, Dorset DT7 3ES Tel: 01297 442483

OP

TREETOPS RESIDENTIAL CARE HOME Overton, Timber Hill, Lyme Regis, Dorset DT7 3HQ OP D SI Tel: 01297 443821

Lyme Regis care home with nursing LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis, Dorset DT7 3HX Tel: 01297 442322

OP D

Sherborne care homes EASTBURY HOUSE Long Street, Sherborne, Dorset DT9 3BZ Tel: 01935 812132 GARDEN HOUSE Sherborne, Dorset DT9 4HN Tel: 01935 813188

OP

LUDBOURNE HALL South Street, Sherborne, Dorset DT9 3LT Tel: 01935 816382

OP

OP

OLD VICARAGE, THE Leigh, Sherborne, Dorset DT9 6HL Tel: 01935 873033

OP

HAYES, THE Culverhayes, Long Street, Sherborne, Dorset DT9 3ED OP D PD SI Tel: 01935 814043

Service User Bands

RAWLEIGH HOUSE The Avenue, Sherborne, Dorset DT9 3AJ OP PD LDA SI YA Tel: 01935 816630

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Advertisers are highlighted

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57

WEST DORSET

Sherborne care homes with nursing ABBEY VIEW FairďŹ eld, Bristol Road, Sherborne, Dorset DT9 4HG Tel: 01935 813222 Advert Outside Back Cover OP

RIVERSIDE NURSING HOME Riverside House, Westbury, Sherborne, Dorset DT9 3QZ Tel: 01935 812046

OP

Weymouth care homes AGINCOURT CARE HOME 116 Dorchester Road, Weymouth, Dorset DT4 7LG OP YA Tel: 01305 777999 Advert page 33

BUXTON HOUSE 423b Radipole Lane, Weymouth, Dorset DT4 0QJ OP D PD SI YA Tel: 01305 760834 Advert page 53

ALEXANDRA ROAD, 25/27A Weymouth, Dorset DT4 7QQ Tel: 01305 770236

CHESTNUTS RESIDENTIAL HOME 93b Wyke Road, Weymouth, Dorset DT4 9QS Tel: 01305 784996

LDA

OP

BAY TREE LODGE 19 Bincleaves Road, Weymouth, Dorset DT4 8RS OP Tel: 01305 772271

CRANFORD AVENUE, 3 Weymouth, Dorset DT4 7TN Tel: 01305 839318

BOSWORTH CARE HOME 6 Southdown Avenue, Weymouth, Dorset DT3 6HR OP Tel: 01305 833100

CRECY CARE HOME 45 Spa Road, Weymouth, Dorset DT3 5EP Tel: 01305 769911 Advert page 33 OP D PD MH SI YA

LDA YA

DANMOR LODGE CARE HOME t t t t t t t t t t t

Situated near to the beautiful Weymouth Coastline Comfortable rooms, most with en-suite facilities Two Lounges Spacious conservatory Two 8-person passenger lifts giving level access to all rooms Hydrotherapy baths QualiďŹ ed massage, aromatherapy & reďŹ&#x201A;exology 24-hour care for respite or long-term requirements Day-care facilities with free transport for the elderly at home Complimentary use of our own mobility scooter Full & varied programme of events for residents including day trips, visits to shows and Keep Fit to Music held in the home

For further details, call Residential Proprietors, Sue or Robin Hasler on (01305) 775462 or view our website and virtual tour at www.danmorlodge.co.uk 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH

Service User Bands

National Care Homes Association Members NVQ Trained Staff

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

58

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

WEST DORSET

Weymouth care homes continued DANMOR LODGE 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH Tel: 01305 775462 Advert page 58

LEGH HOUSE 117 Rylands Lane, Weymouth DT4 9QB Tel: 01305 773663

OP

OP D PD

FORESTERS 18/20 Alexandra Road, Weymouth, Dorset DT4 7QQ OP PD LDA SI YA Tel: 01305 777189

MOUNT PLEASANT 21 Mount Pleasant Avenue, Weymouth, Dorset DT3 5JF Tel: 01305 760903 Advert page 53

FRIARY HOUSE 26 Carlton Road North, Weymouth, Dorset DT4 7PY OP Tel: 01305 782574

PRIMROSE LODGE 121/122 Dorchester Road, Weymouth, Dorset DT4 OP 7LG Tel: 01305 786568

GOLDCREST RESIDENTIAL HOME 183 Dorchester Road, Weymouth, Dorset DT4 7LF OP D PD MH SI Tel: 01305 830400 Advert below

RAGLAN HOUSE 3 Carlton Road South, Weymouth, Dorset DT4 7PL OP D PD LDA MH YA Tel: 01305 784192

INGLESIDE RESIDENTIAL CARE HOME 648 Dorchester Road, Weymouth, Dorset DT3 5LG OP Tel: 01305 812667

RODLANDS CARE HOME 4 Ullswater Crescent, Radipole, Weymouth, Dorset DT3 5HE Tel: 01305 782736

KINGSLEY COURT CARE HOME 28 Dorchester Road, Weymouth, Dorset DT4 7JU OP Tel: 01305 782343 KIRTLETON AVENUE, 10 Weymouth, Dorset DT4 7PT Tel: 01305 771207

OP LDA SI YA

LAWNS, THE Fernhill Avenue, Weymouth, Dorset DT4 7QU Tel: 01305 760881

GOLDCREST RESIDENTIAL HOME

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Service User Bands

OP D

OP D PD SI

SUNNY BANK 4-6 Wyke Road, Weymouth, Dorset DT4 9QE Tel: 01305 783558

OP

OP D

TRAFALGAR CARE HOME 207 Dorchester Road, Weymouth, Dorset DT4 7LF OP D PD MH SI Tel: 01305 777567 Advert page 33 WEYMOUTH AFTERCARE CENTRE Carlton House, 9 Carlton Road North, Weymouth, Dorset DT4 7PX AD Tel: 01305 779084

6SHFLDOLVW LQ 'HPHQWLD &DUH Â&#x2021; :DUP KRPHO\ KRXU FDULQJ VHUYLFH Â&#x2021; %ULJKW FRPIRUWDEOH VLQJOH URRPV Â&#x2021; 6SHFLDOLVW FDUH IRU $O]KHLPHUV DQG RWKHU GHPHQWLD UHODWHG LOOQHVVHV Â&#x2021; $OO URRPV HQ VXLWH Â&#x2021; &ORVH WR VHD DQG WRZQ FHQWUH Â&#x2021; 5HVSLWH GD\ FDUH 7HO Â&#x2021; )D[ (PDLO ERRNVWDQG#OLQHRQH QHW $GPLQ

Chesil beach and Weymouth

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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59

WEST DORSET

Weymouth care homes with nursing AVON LEA NURSING HOME LTD 66 Dorchester Road, Weymouth, Dorset DT4 7JZ OP Tel: 01305 776094

High Trees Nursing Home

FairďŹ eld House Nursing Home

3 Glenferness Avenue Talbot Woods Bournemouth Dorset BH4 9NB

41 Putton Lane Chickerell Weymouth Dorset DT3 4AJ

Tel: 01202 761380 Fax: 01202 761189

Tel: 01305 779933 Fax: 01305 773619

Email: hightrees1@btconnect.com

Email: fairďŹ eldshouse99@gmail.co.uk

FAIRFIELD HOUSE NURSING HOME 41 Putton Lane, Chickerell, Weymouth DT3 4AJ Tel: 01305 779933 Advert adjacent OP D PD MH SI YA QUEEN CHARLOTTE, THE 432 Chickerell Road, Chickerell, Weymouth, Dorset DT3 4DQ Tel: 01305 773128 Advert below

Specialist Alzheimerâ&#x20AC;&#x2122;s - Person Centred Care

OP D MH YA

WEYMOUTH CARE HOME 21 Glendinning Avenue, Weymouth, Dorset DT4 7QF OP D PD YA Tel: 01305 784141

Queen Charlotte Care Home 432 Chickerell Road, Weymouth, Dorset DT3 4DQ Tel: 01305 773128

Queen Charlotte is a grand Georgian style property, offering the following: t High quality, person-centred 24-hour residential and dementia care t Colourful, open and landscaped gardens t Large, yet warm and comfortable home for older residents t Experienced and helpful staff t Promoting independence, respect and dignity t Engaging in a variety of activities that enhance lifeâ&#x20AC;&#x2122;s experiences

For more information, or to view this Home, please contact the Home Manager on 01305 773128 or e-mail: qc.manager@kingsleyhealthcare.co.uk

â&#x20AC;&#x2DC;A caring team and fantastic facilitiesâ&#x20AC;&#x2122;

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6WDUW \RXU VHDUFK WRGD\ ZZZ FDUHFKRLFHV FR XN Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

60

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

NORTH DORSET Area Blandford care homes care homes / care homes with nursing CASTLEMAN HOUSE Fairfield Bungalows, Blandford, Dorset DT11 7HS OP D Tel: 01258 452315 LARKS LEAS Milldown Road, Blandford Forum, Dorset DT11 7DE OP Tel: 01258 452777 Advert page 68 MILLBROOK HOUSE LTD Child Okeford, Blandford Forum, Dorset DT11 8EY OP Tel: 01258 860330

PHOENIX HOUSE Fairfield Bungalows, Heddington Drive, Blandford Forum, Dorset DT11 7TP OP PD LDA SI YA Tel: N/A SMALLWOOD Wards Drove, Blandford St. Mary, Blandford Forum, Dorset DT11 9LZ Tel: 01258 488451

LDA YA

SPETISBURY MANOR Spetisbury, Blandford Forum, Dorset DT11 9EB Tel: 01258 857378 Advert page 78

OP

WHITECLIFFE HOUSE Whitecliffe Mill Street, Blandford Forum, Dorset DT11 7BQ Tel: 01258 450011 Advert Outside Back Cover

OP

Blandford care homes with nursing BLANDFORD GRANGE CARE HOME Milldown Road, Blandford Forum, Dorset DT11 7DE OP D YA Tel: 01258 458214

Gillingham care homes HYDE ROAD, 7 Gillingham, Dorset SP8 4BX Tel: 01747 822241

PD LDA SI

KENDAL BANK CARE Quarr, Gillingham, Dorset SP8 5PB Tel: 01747 825666 MALTHOUSE, THE Bay Road, Gillingham, Dorset SP8 4EW Tel: 01747 822667

MULBERRY COURT Common Mead Lane, Gillingham, Dorset SP8 4RE OP PD LDA SI YA Tel: 01747 822241

OP

ORCHARD MEWS, 12 Gillingham, Dorset SP8 4TQ Tel: 01747 822241

OP

ST MARTIN S Queen Street, Gillingham, Dorset SP8 4DZ OP D PD SI YA Tel: 01747 823221 Advert page 53

PD LDA SI

Gillingham care homes with nursing GILLINGHAM GRANGE Fernbrook Lane, Shaftesbury Road, Gillingham, Dorset SP8 4LL Tel: 01747 834020

Service User Bands

MELLOWES NURSING HOME, THE Common Mead Lane, Gillingham, Dorset SP8 4RE OP Tel: 01747 826677 OP D

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Advertisers are highlighted

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61

NORTH DORSET

Shaftesbury care homes CASTLE HILL HOUSE Bimport, Shaftesbury, Dorset SP7 8AX Tel: 01747 854699

St Denis Lodge Residential home

OP D

LADIGNAC CARE HOME 38 Crookhays, Shaftesbury, Dorset SP7 8DX Tel: 01747 854978

St Denis Lodge is a beautifully appointed house with an attractive garden and conservatory. We would welcome an opportunity to show you why it is one of the most highly regarded homes in the area.

LDA

Contact us for more on 01747 854596 or visit www.stdenislodge.co.uk

ST DENIS LODGE RESIDENTIAL HOME Salisbury Road, Shaftesbury, Dorset SP7 8BS Tel: 01747 854596 Advert adjacent

St Denis Lodge, Salisbury Road, Shaftesbury, Dorset SP7 8BS

OP

Shaftesbury care home with nursing CEDARS NURSING HOME, THE Angel Lane, Shaftesbury, Dorset SP7 8DF Tel: 01747 852860

OP D

Sturminster Newton care homes HILLCREST HOUSE Church Hill, Stalbridge, Sturminster Newton, Dorset DT10 2LR Tel: 01963 363861 IVERS Hains Lane, Marnhull, Dorset DT10 1JU Tel: 01258 820164

LDA

NAZARETH LODGE LDA

NAZARETH LODGE LTD Penny Street, Sturminster Newton, Dorset DT10 1DE OP Tel: 01258 472511 Advert adjacent OLD RECTORY, THE High Street, Stalbridge, Sturminster Newton, Dorset DT10 2LL Tel: 01963 362624

SANDHILLS Lower Road, Stalbridge, Sturminster Newton, Dorset DT10 2NJ OP D PD LDA SI YA Tel: 01963 362247 Rated â&#x20AC;&#x153;Excellentâ&#x20AC;? by the Care Quality Commission, May 2010

Residential Care Home - Sturminster Newton Situated just a few minutes walk from the market town of Sturminster Newton, this delightful home offers exceptionally high standards of care, Ă la carte menus using home-grown vegetables and an extensive programme of activities.

Awarded highest accolade of â&#x20AC;&#x2DC;Beaconâ&#x20AC;&#x2DC; status by the GSF Accreditation Board in 2012 for End of Life Care.

Dedicated respite room available throughout the year. www.nazareth-lodge.co.uk For further information or to arrange to come and visit us, please ring 01258 472511.

Penny Street, Sturminster Newton, Dorset DT10 1DE Email: care@nazareth-lodge.co.uk

OP

Sturminster Newton care home with nursing NEWSTONE HOUSE Station Road, Sturminster Newton, Dorset DT10 1BD Tel: 01258 474530 Advert Outside Back Cover OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

62

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

PURBECK Area Swanage care homes care homes / care homes with nursing CLIFFTOP 8 Burlington Road, Swanage, Dorset BH19 1LS Tel: 01929 422091 HEATHCOTE CARE HOME 6 Cecil Road, Swanage, Dorset BH19 1JJ Tel: 01929 423778

WALC HOUSE 8 Argyle Road, Swanage, Dorset BH19 1HZ OP Tel: 01929 422200

LDA

WORDSWORTH HOUSE CARE HOME Belle Vue Road, Swanage, Dorset BH19 2HR D MH Tel: 01929 423614 OP D PD

GAINSBOROUGH CARE HOME YORK HOUSE CARE HOME 53 Ulwell Road, Swanage, Dorset BH19 1LQ 8/10 Cauldon Avenue, Swanage, Dorset BH19 IPQ OP D PD MH SI Tel: 01929 425588 OP Tel: 01929 422500 Advert page 33

Swanage care homes with nursing OLD RECTORY NURSING AND RESIDENTIAL HOME, THE 56 High Street, Langton Matravers, Swanage, Dorset BH19 3HB Tel: 01929 425383

WORDSWORTH HOUSE CARE HOME Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01929 423614

OP D

OP

Wareham care homes ANGLEBURY COURT 21 Bonnets Lane, Wareham, Dorset BH20 4HB OP D Tel: 01929 552585 CASTLE FARM CARE HOME Castle Farm Road, Lytchett Matravers, Poole, Dorset BH16 6BZ Tel: 01258 857642 Advert page 68

OP

PENROSE 6 Filleul Road, Sandford, Wareham, Dorset BH20 LDA 7AP Tel: 01929 552100 PEVERIL Springbrook Close, Harmans Cross, Wareham, Dorset BH20 5HS Tel: 01929 480764 PURBECK CARE East Stoke, Wareham, Dorset BH20 6AT Tel: 01929 552201

Service User Bands

LDA

LDA YA

Corfe Castle

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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63

EAST DORSET Christchurch care homes AVON LEE LODGE Preston Lane, Burton, Christchurch, Dorset BH23 7JU OP Tel: 01202 476736 Advert page 65

QUEENSMEAD 1 Bronte Avenue, Christchurch, Dorset BH23 2LX OP D PD SI YA Tel: 01202 485176 Advert page 53

AVONDENE CARE HOME 171 Stanpit, Christchurch, Dorset BH23 3LY Tel: 01202 483991 Advert page 66

RESIDE AT STOUR ROAD 14 Stour Road, Christchurch, Dorset BH23 1PS OP D Tel: 01202 481160 Advert page 33

OP

BROOK HOUSE RESIDENTIAL CARE HOME 213 Barrack Road, Christchurch, Dorset BH23 2AX OP Tel: 01202 483960 LAURELS, THE 195 Barrack Road, Christchurch, Dorset BH23 2AR OP D Tel: 01202 470179 MANOR ROAD, 6 Christchurch, Dorset BH23 1LU Tel: 01202 483360 PRINCIPLE HOUSE 95 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RA Tel: 01425 277707

LDA YA

RIVENDELL 19 Lynton Crescent, St. Catherine s Hill, Christchurch, Dorset BH23 2SD Tel: 01202 476663

LDA YA

TOUCHWOOD 13 Somerset Road, Christchurch, Dorset BH23 2ED OP LDA YA Tel: 01202 487575 WISTERIA LODGE CARE HOME 25 Friars Road, Friars CliďŹ&#x20AC;, Christchurch, Dorset BH23 4EB Tel: 01425 272718

OP

OP LDA YA

Christchurch care homes with nursing AVON REACH Farm Lane, Mudeford, Christchurch, Dorset BH23 4AH Tel: 01425 272666 Advert Outside Back Cover OP

NASEBY CARE HOME 8 Avenue Road, Christchurch, Dorset BH23 2BY OP D Tel: 01202 471096 Advert page 33

AVON VIEW Loring Road, Christchurch, Dorset BH23 2GZ D PD MH SI Tel: 01202 485170

NEWTOWN HOUSE Waterford Road, HighcliďŹ&#x20AC;e, Christchurch, Dorset BH23 5JW Tel: 01425 272073 Advert page 65

OP

PINEBEACH NURSING HOME 53 SouthcliďŹ&#x20AC;e Road, Friars CliďŹ&#x20AC;, Christchurch, Dorset BH23 4EW Tel: 01425 273122

OP

SILVERWAYS NURSING HOME Silver Way, HighcliďŹ&#x20AC;e-on-Sea, Christchurch, Dorset BH23 4LJ Tel: 01425 272919 Advert page 66

OP

BRAMBLEGATE 92 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RF OP PD YA Tel: 01425 276846 HIGHCLIFFE NURSING HOME 5 Stuart Road, HighcliďŹ&#x20AC;e, Christchurch, Dorset BH23 5JS Tel: 01425 272093 Advert page 65

OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

64

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

Imagine life...

Recently refurbished and extended, Avon Lee Lodge Residential Care Home is aiming to change perceptions of elderly care; landscaped level gardens with views of the New Forest â&#x20AC;˘ Beautiful and Family run with a high staff to resident ratio â&#x20AC;˘ Small TV, telephone, internet and Sky+* point in each room â&#x20AC;˘ HD 8 person lift to all floors â&#x20AC;˘ Cinema, and conservatory â&#x20AC;˘ Wirelesslibrary nursecall system for maximum independence â&#x20AC;˘ Fully accessible with integrated chair hoist â&#x20AC;˘ Spa hydrotherapybaths bath to help increase well being â&#x20AC;˘ Shuttle service to Christchurch â&#x20AC;˘ Regular organised outings â&#x20AC;˘ Plus many more features â&#x20AC;˘

Avon Lee Lodge has been designed to provide our residents with maximum independence, encompassing a community feel in a pleasant, safe, and homely environment. Call for a brochure or visit our website for more details.

Avon Lee Lodge Excellence in Residential Care

Preston Lane, Burton, Christchurch BH23 7JU t 01202 476 736 f 01202 568 130 e info@avonleelodge.co.uk www.avonleelodge.co.uk

*Additional subscription charges may apply.

Pictures shown are artists impressions only, final finish may vary slightly.

... a haven of tranquillity in perfect surroundings

Highcliffe Nursing Home 5 Stuart Road, Highcliffe, Christchurch, Dorset, BH23 5JS Tel: 01425 272093

Highcliffe is a warm and comfortable Home, offering the following: t t t t t t

High quality, person-centred 24-hour nursing and dementia care Colourful, open and landscaped gardens Compassion for older adults in a high quality environment Promoting and maintaining independence and choice for all residents Respected as individuals and treated with dignity Engaging in a variety of activities that enhance lifeâ&#x20AC;&#x2122;s experiences

For more information, or to view this Home, please contact the Home Manager on 01425 272093 or e-mail: highcliffe.manager@kingsleyhealthcare.co.uk

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â&#x20AC;&#x2DC;A warm seaside retreat in a safe and caring environmentâ&#x20AC;&#x2122;

Looking

for care or support?

For independent, impartial advice on your care options, call this Directoryâ&#x20AC;&#x2122;s advice line on freephone 0800 38 92 077 Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

65

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Family Run Providers of Residential Care An excellent well maintained home in a delightful mature setting close to local shops and amenities.

A cosy friendly atmosphere allowing residents to feel safe and happy.

www.samilycare.co.uk

A large imposing country house set within its own grounds situated conveniently between Wimborne and Ferndown.

A peaceful and relaxed ambience welcomes all who visit and reside.

â&#x20AC;˘ Situated locally to Wimborne and Ferndown - easily accessible â&#x20AC;˘ Registered with CQC providing care for levels 1, 2 & 3 â&#x20AC;˘ Tastefully decorated throughout â&#x20AC;˘ All bedrooms fully furnished, most with ensuite facilties â&#x20AC;˘ We provide excellent nutritional freshly cooked cuisine, catering for all dietary needs â&#x20AC;˘ Top quality care provided by our friendly and highly trained staff â&#x20AC;˘ Full and varied activities and entertainment programmes to make your stay enjoyable â&#x20AC;˘ Long and short residency available â&#x20AC;˘ Tailored and individual care plans with a person-centred care approach â&#x20AC;˘ We will be pleased to welcome your visit at anytime due to our open home approach DENEWOOD HOUSE CARE HOME

HIGHGROVE CARE HOME

12/14 DENEWOOD ROAD, WEST MOORS, FERNDOWN BH22 0LX

STAPEHILL ROAD, STAPEHILL, WIMBORNE BH21 7NF

TEL: 01202 892008 EMAIL: samilycare-denewood@hotmail.com ite ble sp ila Re ava e ar

When someone close to you is suffering from dementia, you want the very best care for them.

That means a care home where staff take the time to get to know your loved one, treating them with the respect and dignity they deserve and developing a personal care programme tailored to their individual needs.

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66

TEL: 01202 875614 EMAIL: samilycare-highgrove@hotmail.co.uk

At Waypoints, our pioneering approach to caring for people who have dementia ensures

that those in our care continue to lead, rich and fulďŹ lling lives.

Waypoints is a recently built, state of the art care facility, conveniently located in tranquil surroundings on the edge of the New Forest.

Waypoints Verwood 42 - 44 Ringwood Road Verwood Dorset BH31 7AH

ZZZ ZD\SRLQWV FDUH FR XN For further information, call 01202 812250 or email us at verwood@waypoints-care.co.uk

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EAST DORSET

Ferndown care homes ABBEY ROSE Cedar Avenue, St Leonards, Ringwood, Hampshire BH24 2QG Tel: 01202 877764 AUTUMN CARE 41 Dudsbury Road, West Parley, Ferndown, Dorset BH22 8RB Tel: 01202 573746 CHESTNUT LODGE 43 Glenwood Road, West Moors, Ferndown, Dorset BH22 0EN Tel: 01202 892116

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CLARENCE HOUSE 6 Dudsbury Crescent, Ferndown, Dorset BH22 8JF OP Tel: 01202 894359 DENEWOOD HOUSE CARE HOME 12/14 Denewood Road, West Moors, Ferndown, Dorset BH22 0LX Tel: 01202 892008 Advert page 66

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FAIRLAWN St Mary s Road, Ferndown, Dorset BH22 9HB OP D PD SI YA Tel: 01202 877277 Advert page 53

FIVE GABLES CARE HOME 268 Station Road, West Moors, Ferndown, Dorset BH22 0JF Tel: 01202 875130

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FOXES MOON RESIDENTIAL HOME 40 Ringwood Road, St Ives, Ringwood, Hampshire BH24 2NY Tel: 01425 474347 Advert page 32

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GABLES, THE 7 West Moors Road, Ferndown, Dorset BH22 9SA LDA Tel: 01202 855909 HOLMWOOD REST HOME 39 Chine Walk, West Parley, Ferndown, Dorset BH22 8PR Tel: 01202 593662

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SUMMERHILL RESIDENTIAL HOME 46 Glenwood Road, West Moors, Ferndown, Dorset BH22 0ER Tel: 01202 870935

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THORNFIELD CARE HOME 434 Ringwood Road, Ferndown, Dorset BH22 9AY OP D MH Tel: 01202 861845

Care homescare continued Ferndown homes with nursing AMBERWOOD HOUSE 418â&#x20AC;&#x2019;424 Ringwood Road, Ferndown, Dorset BH22 9AX Tel: 01202 851510 Advert Outside Back Cover BROOK VIEW Riverside Road, West Moors, Ferndown, Dorset BH22 0LQ Tel: 01202 891333 Advert Outside Back Cover

FERNDOWN NURSING HOME 9 Dudsbury Crescent, Ferndown, Dorset BH22 8JG OP Tel: 01202 875909 OP FERNHILL 122 Ringwood Road, Longham, Ferndown, Dorset BH22 9AW Tel: 01202 651800 Advert Outside Back Cover OP D OP

Verwood care homes with nursing WAYPOINTS (VERWOOD) 42-44 Ringwood Road, Verwood, Dorset BH31 7AH OP D Tel: 01202 812250 Advert page 66

Service User Bands

WOODPECKERS, THE 10 Albion Way, Verwood, Dorset BH31 7LR Tel: 01202 813708

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Advertisers are highlighted

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67

ROYAL BAY CARE HOMES Serving poole, bournemouth, the purbecks, wimborne & blandford areas

CASTLE FARM

- retirement home

Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ

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EAST DORSET

Wimborne care homes ASHLEIGH CARE HOME 7 St Johns Hill, Wimborne, Dorset BH21 1BX Tel: 01202 883314

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CHASEBOROUGH HOUSE Village Hall Lane, Three Legged Cross, Wimborne, Dorset BH21 6SG Tel: 01202 822908

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HIGHGROVE CARE HOME Stapehill Road, Stapehill, Wimborne, Dorset BH21 7NF Tel: 01202 875614 Advert page 66

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LEWIS HOUSE Higher Merley Lane, Corfe Mullen, Wimborne, Dorset BH21 3EG Tel: 01202 887255

OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB OP Tel: 01202 813722 Advert below ST IVES HOUSE St Ives Wood, Ashley Heath, Ringwood, Hampshire BH24 2ED Tel: 01425 473822

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STONELEIGH HOUSE 2 Rowlands Hill, Wimborne, Dorset BH21 1AN Tel: 01202 884908

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STREETS MEADOW Hanham Road, Wimborne, Dorset BH21 1AS OP D PD SI Tel: 01202 884620 PD LDA SI YA

MILE OAK REST HOME 2 The Acorns, Wimborne, Dorset BH21 2EU Tel: 01202 885225

TWO WELLS Salisbury Street, Cranborne, Dorset BH21 5PU Tel: 01725 517458

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Wimborne care homes with nursing FOREST HILL HOUSE NURSING HOME Rushall Lane, Corfe Mullen, Wimborne, Dorset BH21 3RT Tel: 01202 631741 Advert page 68 MAGNA CARE CENTRE, THE Arrowsmith Road, Canford Magna, Wimborne, Dorset BH21 3BQ Tel: 01202 601831

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WATERLOO CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RD Tel: 01202 824807 Advert page 33

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WIMBORNE CARE HOME, THE 179/181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 2DJ Tel: 01202 877614 Advert page 80

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OAKDENE NURSING & RESIDENTIAL CARE HOME Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 6RB OP Tel: 01202 813722 Advert below

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

NURSING & RESIDENTIAL CARE HOME ACORN LODGE RESIDENTIAL CARE HOME

Web: www.oakdenecare.co.uk Email: info@oakdenecare.co.uk

Service User Bands

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very high standard of specialised care to people living with dementia.

Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB

Tel: 01202 813722

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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69

POOLE Poole care homes ALEXANDRA HOUSE 88a Alexandra Road, Parkstone, Poole, Dorset BH14 9EW Tel: 01202 746640 Advert page 53

DORSET HOUSE Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL OP D PD SI YA Tel: 01202 672427 Advert page 53 OP D PD SI YA

AMBERWOOD 6 St Osmunds Road, Poole, Dorset BH14 9JN Tel: 01202 743390

DUNES, THE 49 Cynthia Road, Parkstone, Poole, Dorset BH12 3JE PD LDA YA Tel: 01202 740237 LDA

ANCHOR HOUSE 1 Evering Avenue, Parkstone, Poole, Dorset BH12 4JF PD LDA YA Tel: 01202 735914 ARANLAW HOUSE CARE HOME 26 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ Tel: 01202 763367 Advert Inside Front Cover OP D MH BEACH HOUSE 94 Alexandra Road, Poole, Dorset BH14 9EP PD LDA YA Tel: 01202 739930 CANFORD CLIFFS REST HOME 2 Bessborough Road, Canford CliďŹ&#x20AC;s, Poole, Dorset BH13 7JS Tel: 01202 700272

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CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole, Dorset BH13 6JF Tel: 01202 767493 Advert page 33 CORAL HOUSE 15 Alder Hills, Poole, Dorset BH12 4AJ Tel: 01202 710531 DELAPRE HOUSE 109 Magna Road, Bearwood, Bournemouth, Dorset BH11 9NE Tel: 01202 570800 DELPH HOUSE CARE HOME 40 Upper Golf Links Road, Broadstone, Poole, Dorset BH18 8BY Tel: 01202 692279

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ELIZABETH HOUSE Dolbery Road, Parkstone, Poole, Dorset BH12 4PX OP D PD SI YA Tel: 01202 744545 Advert page 53 GRANGE, THE 2 Mount Road, Parkstone, Poole, Dorset BH14 0QW PD YA Tel: 01202 715914 HEATHLANDS Constitution Hill Road, Poole, Dorset BH14 0PZ OP D PD SI YA Tel: 01202 676858 Advert page 53 JOSHUA HOUSE 102 Herbert Road, Parkstone, Poole, Dorset BH12 4HU LDA MH YA Tel: 01202 948431 KINGLAND HOUSE RESIDENTIAL HOME Kingland Road, Poole, Dorset BH15 1TP Tel: 01202 675411

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LAURELS, THE AND PINE LODGE 33/37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA OP D Tel: 01202 743202 Advert page 72 LILLIPUT HOUSE 299 Sandbanks Road, Poole, Dorset BH14 8LH Tel: 01202 709245

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LONG CLOSE RETIREMENT HOME 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ OP Tel: 01202 765090 Advert page 72 OP

MAIDMENT COURT 47 Parkstone Road, Poole, Dorset BH15 2NX Tel: 01202 674423

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

70

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POOLE

Poole care homes continued MARLBOROUGH HOUSE NURSING HOME 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, Dorset BH14 0ER OP D PD MH Tel: 01202 747924 MITCHELL HOUSE 2 Mitchell Road, Canford Heath, Poole, Dorset BH17 8US Tel: 01202 681446 Advert page 36 OP D PD LDA MH MOORINGS, THE 69 Brixey Road, Parkstone, Poole, Dorset BH12 3EY PD LDA YA Tel: 01202 734752 OCEAN HOUSE 21 SpringďŹ eld Road, Parkstone, Poole, Dorset BH14 0LG Tel: 01202 731817

PD LDA YA

PARK LODGE RESIDENTIAL CARE HOME 18 Ridgeway, Broadstone, Dorset BH18 8EA Tel: 01202 694232

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PARK MANOR LTD 8 St Aldhelms Road, Poole, Dorset BH13 6BS Tel: 01202 764071

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PEBBLES, THE 294 Herbert Avenue, Parkstone, Poole, Dorset BH12 4HY Tel: 01202 722867 PINEWOOD TOWER REST HOME 30 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ Tel: 01202 762855 SANDBOURNE HOUSE 1 Sandecotes Road, Parkstone, Poole, Dorset BH14 8NT Tel: 01202 742284 SHERIDAN CARE HOME, THE 14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ Tel: 01202 735674 Service User Bands

PD LDA YA

SHORES, THE 46 Brixey Road, Parkstone, Poole, Dorset BH12 3EZ PD LDA YA Tel: 01202 730653 SOUTHMEAD REST HOME 159 York Road, Broadstone, Poole, Dorset BH18 8ES OP Tel: 01202 694726 ST CECILIA 29 Nelson Road, Poole, Dorset BH12 1ES Tel: 01202 767383 Advert page 72

OP D MH

STADDON LODGE 25 Nelson Road, Branksome, Poole, Dorset BH12 1ER OP Tel: 01202 764269 TIDES, THE 136 Lower Blandford Road, Broadstone, Poole, Dorset BH18 8NZ Tel: 01202 604056

PD LDA YA

TWO CEDARS RESIDENTIAL CARE HOME 81 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AF Tel: 01202 694942 Advert page 72

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WAVES, THE 199 Churchill Road, Parkstone, Poole, Dorset BH12 2JD PD LDA YA Tel: 01202 734857 WESSEX LODGE RETIREMENT HOME 16 Munster Road, Lower Parkstone, Poole, Dorset BH14 9PU Tel: 01202 738234

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Advertisers are highlighted

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71

Providing care, comfort and companionship.

Full of character and set amidst its own secluded gardens, The Laurels & Pine Lodge is where you ďŹ nd that comfort and care go hand in hand with respect, dignity and personal choice. Visitors are welcome at any time. Come and see for yourself why we, our staff and residents are so proud of our lovely home.

We offer permanent, respite and day care.

The Laurels & Pine Lodge 33-37 Foxholes Road Oakdale, Poole, Dorest, BH15 3NA

Long Close A Private Residence for Gracious Retirement Manager: Mrs Christine Barrow Tel: Bournemouth

(01202) 765090 or 768958 Keith London - Webb, 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ

For a brochure, please call 01202 74 32 02 www.hartfordcare.co.uk

â&#x20AC;˘ Comfortable Ground Floor en-suite rooms overlooking landscaped gardens â&#x20AC;˘ First floor en-suite rooms leading to spacious paved balcony â&#x20AC;˘ 5 person passenger lift â&#x20AC;˘ Experienced caring staff â&#x20AC;˘ Excellent varied cuisine â&#x20AC;˘ Long term or short term stay available â&#x20AC;˘ Close to sea, promenades and local shops.

All enquiries welcomed with open invitation to view. The Proprietor and Manager are always available to discuss your needs.

enquiries@longclosecare.co.uk www.longclosecare.co.uk

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Poole care homes with nursing ALDBURY, THE 672â&#x20AC;&#x2019;674 Ringwood Road, Parkstone, Poole, Dorset BH12 4NA Tel: 01202 746752 Advert Outside Back Cover

LINKS, THE 1 Golf Links Road, Broadstone, Dorset BH18 8BE OP D Tel: 01202 974000 Advert page 74 D

ASHLEY COURT CARE HOME 6-10 St Peter s Road, Poole, Dorset BH14 0PA OP D YA Tel: 01202 761119 AVALON NURSING HOME 14 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS Tel: 01202 761119

MAGNA CARE CENTRE, THE Arrowsmith Road, Canford Magna, Wimborne, Dorset BH21 3BQ Tel: 01202 601831

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MARLBOROUGH HOUSE NURSING HOME 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, Dorset BH14 0ER OP D PD SI Tel: 01202 747924 OP PD SI ORMONDE NURSING HOME 12 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS OP D PD MH SI Tel: 01202 760838

AVONWOOD MANOR 31/33 Nelson Road, Branksome, Poole, Dorset BH12 1ES Tel: 01202 763183

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BIRDS HILL NURSING HOME 25 Birds Hill Road, Poole, Dorset BH15 2QJ OP D PD MH Tel: 01202 671111 Advert page 38

REGENCY MANOR 16-17 Blair Avenue, Parkstone, Poole, Dorset BH14 0DA Tel: 01202 715760

BRANKSOME PARK CARE CENTRE, THE 17 Mornish Road, Branksome Park, Poole, Dorset BH13 7BY Tel: 01202 761449

SANDRINGHAM HOUSE 26 Sandringham Road, Poole, Dorset BH14 8TH OP D PD MH SI Tel: 01202 744409 Advert below

BURWOOD NURSING HOME 100 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AL Tel: 01202 693224 Advert page 74

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CANFORD CHASE 40 Western Road, Branksome Park, Poole, Dorset BH13 6EU Tel: 01202 766182 Advert Outside Back Cover CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, Poole, Dorset BH13 6JF Tel: 01202 767493 Advert page 73 HILLSDON NURSING HOME 37 SpringďŹ eld Road, Lower Parkstone, Poole, Dorset BH14 0LG Tel: 01202 742753 Service User Bands

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73

Burwood Nursing Home

High Quality Care in a homely environment We Offer

24 hour nursing care Own minibus providing regular outings Spacious and light rooms with private balconies Comprehensive activities schedule Lovely gardens - winner of Poole in Bloom All bedrooms with digital television and a telephone Computers and internet with wifi access Care Quality Commission rating of â&#x20AC;&#x2DC;excellentâ&#x20AC;&#x2122; Ensuite bathrooms to bedrooms Convenient location with a bus stop outside High quality home made cooking Modern furnishings and equipment Wonderful and loyal care staff

We are an established, family run, nursing home in Broadstone, Poole. We provide all aspects of nursing care within an attractive purpose built home set amongst beautiful surroundings. The direct involvement of our family on a day to day basis means that we provide care of the highest quality within a homely environment.

For further information please call us or drop in and we shall be pleased to show you around our home.

Burwood Nursing Home

100 DUNYEATS ROAD, BROADSTONE, POOLE, DORSET BH18 8AL

Tel: 01202 693224

Email burwood.nh@ntlworld.com

www. bur wo o dnurs i ng ho me . co . u k

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74

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BOURNEMOUTH Bournemouth care homes ABBOTSFORD 7 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB Tel: 01202 428156 ACORN LODGE 12 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3SY Tel: 01202 426085 ADAMSCOURT RESIDENTIAL CARE HOME 7 Talbot Avenue, Talbot Woods, Bournemouth, Dorset BH3 7HP Tel: 01202 529855 ALEXANDRA CENTRE FOR PHYSICAL DISABILITY & SENSORY IMPAIRMENT 23 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA Tel: 01202 528420

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APPLE HOUSE 186 Seafield Road, Bournemouth, Dorset BH6 5LJ LDA Tel: 01202 485597

ASHWOOD 12 Dudley Road, Northbourne, Bournemouth, Dorset BH10 6BS Tel: 01202 770242 ASPEN GRANGE CARE HOME 18 Wharncliffe Road, Boscombe, Bournemouth, Dorset BH5 1AH Tel: 01202 395435

Service User Bands

OP

BEECHEY HOUSE 14 Beechey Road, Bournemouth, Dorset BH8 8LL OP D MH Tel: 01202 290479

ALLINGTON HOUSE 46 Dean Park Road, Bournemouth, Dorset BH1 1QA YA AD Tel: 01202 551254

APRIL COURT 186 Poole Lane, Kinson, Bournemouth, Dorset BH11 9DS Tel: 01202 576110

AUCKLANDS RESIDENTIAL CARE HOME 2 Ken Road, Southbourne, Bournemouth, Dorset BH6 3ET Tel: 01202 427166

LDA YA

LDA

OP

BEECHWOOD HOUSE REST HOME 3 Beechey Road, Bournemouth, Dorset BH8 8LJ Tel: 01202 551305 BLENHEIM CARE HOME 17 Dunbar Road, Talbot Woods, Bournemouth, Dorset BH3 7AZ Tel: 01202 557090 Advert page 33 BLUE ROOF BUNGALOW CARE HOME Mill Road North, Throop, Bournemouth, Dorset BH8 0DW Tel: 01202 529508

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BROADWATERS 55 Wick Lane, Tuckton, Bournemouth, Dorset BH6 4LA OP D PD MH SI Tel: 01202 423709 CASTLE DENE Throop Road, Bournemouth, Dorset BH8 0DB OP D PD SI YA Tel: 01202 397929 Advert page 53 CHALFONT CARE HOME 6 Southern Road, Bournemouth, Dorset BH6 3SR OP D Tel: 01202 420957 CHERRY TREE LODGE 100 Wick Lane, Southbourne, Bournemouth, Dorset BH6 4LB Tel: 01202 429326

OP

CHIMERA REST HOME 21 Alum Chine Road, Westbourne, Bournemouth, Dorset BH4 8DT Tel: 01202 767144 Advert page 76

OP

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75

BOURNEMOUTH

Bournemouth care homes continued CLIFTON HOUSE CARE HOME 1 Grantley Road, Boscombe, Bournemouth, Dorset BH5 1HW Tel: 01202 393385

MH

CLIFTON LODGE 16-18 Clifton Road, Southbourne, Bournemouth, Dorset BH6 3PA Tel: 01202 428598 COLINDALE CARE HOME 1 Richmond Park Avenue, Bournemouth, Dorset BH8 9DL Tel: 01202 514733

%JKOGTC 21 Alum Chine Road Westbourne Bournemouth BH4 8DT Tel: 01202 767144

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CORNERWAYS 20 Braidley Road, Bournemouth, Dorset BH2 6JX YA AD Tel: 01202 552536 OP

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CONISTON LODGE CARE HOME 43 Beaufort Road, Southbourne, Bournemouth, Dorset BH6 5AS Tel: 01202 421492

CRESCENT CARE HOME WITH NURSING, THE 27-29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG OP PD YA Tel: 01202 553660 CROSBY LODGE RESIDENTIAL CARE HOME 2/2a Fitzharris Avenue, Charminster, Bournemouth, Dorset BH9 1BZ OP D MH AD Tel: 01202 517186 DALVEY HOUSE 35 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DD Tel: 01202 423050

OP

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

76

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

BOURNEMOUTH

Bournemouth care homes continued EILAT 106 Lowther Road, Charminster, Bournemouth, Dorset BH8 8NS Tel: 01202 290305

PD MH YA

ELMS, THE 28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU Tel: 01202 431886 EVERGREENS, THE 2 Berkeley Road, Talbot Woods, Bournemouth, Dorset BH3 7JJ Tel: 01202 526925 Advert page 76

LDA

OP YA

HIGHFIELD MANOR CARE HOME 44 Branksome Wood Road, Bournemouth, Dorset BH4 9LA Tel: 01202 769429 HIGHVIEW RESIDENTIAL HOME 42/44 Foxholes Road, Southbourne, Bournemouth, Dorset BH6 3AT Tel: 01202 428799

OP D

OP D MH

IVY LODGE 212a Howeth Road, Ensbury Park, Bournemouth, Dorset BH10 5NZ Tel: 01202 593593

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FAIR HAVEN 23 Knyveton Road, Bournemouth, Dorset BH1 3QQ OP D PD Tel: 01202 553503

JAMES BURNS HOUSE Greenways Avenue, Bournemouth, Dorset BH8 0AS PD YA Tel: 01202 523182

FEARNES, THE 26 Knyveton Road, Bournemouth, Dorset BH1 3QR OP D PD SI YA Tel: 01202 296906 Advert page 53

KINGS HOUSE CARE HOME 1 Earle Road, Westbourne, Bournemouth, Dorset BH4 8JQ Tel: 01202 764455

MH

KINGS PARK ROAD, 18 Boscombe, Bournemouth, Dorset BH7 7AE Tel: 01202 729911

LDA

FLORENCE LODGE 23/25 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HJ Tel: 01202 397094

OP

GENESIS CARE HOME LTD 76 Wimborne Road, Bournemouth, Dorset BH3 7AS OP D MH Tel: 01202 515713 GLENHURST MANOR 44a West Cliff Road, Bournemouth, Dorset BH4 8BB OP Tel: 01202 761175 Advert page 78 HANNAH LEVY HOUSE TRUST 15 Poole Road, Bournemouth, Dorset BH2 5QR Tel: 01202 765361 HARLEITH 42 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3TA Tel: 01202 426544

OP

LDA

KNYVETON HALL REST HOME 34 Knyveton Road, East Cliff, Bournemouth, Dorset BH1 3QR Tel: 01202 557671

OP

LARKINS 14 Campbell Road, Bournemouth, Dorset BH1 4EP AD Tel: 01202 392241 LEYBOURNE HOUSE Western Avenue, Bournemouth, Dorset BH10 6HH OP D PD SI YA Tel: 01202 574426 Advert page 53 LIAM HOUSE 13 Spencer Road, Bournemouth, Dorset BH1 3TE OP LDA SI Tel: 01202 294148

HELENE LODGE 115 Talbot Road, Bournemouth, Dorset BH9 2JE LDA YA Tel: 01202 389901 Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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77

care homes available today in Dorset.

Call 01202 761175

info@glenhurstmanor.co.uk

Glenhurst Manor is the pinnacle of luxury retirement living, offering permanent and respite stays.

Secluded within private grounds and just a few minutes’ walk from the sea, it’s the perfect location in Bournemouth to make the most of your retirement and enjoy our outstanding, quality care.

L U X U R Y S E N I O R L I V I N G W W W. G L E N H U R S T M A N O R . C O . U K

One of the finest luxury care homes available today in Dorset.

Call 01258 857378

info@spetisburymanor.co.uk

Retirement has never looked so good

Secluded within private grounds in the ancient and picturesque village of Spetisbury, it’s the perfect location to make the most of your retirement and enjoy our outstanding, quality care. Every day at Spetisbury is different; take part in a wide range of activities or just relax in the extensive wooded grounds leading down to the River Stour.

L U X U R Y S E N I O R L I V I N G W W W. S P E T I S B U RY M A N O R . C O . U K

BOURNEMOUTH

Bournemouth care homes continued LINKFIELD COURT LTD 19 Knyveton Road, East CliďŹ&#x20AC;, Bournemouth, Dorset BH1 3QG OP D PD YA Tel: 01202 558301

PINEHAVEN 23 Parkwood Road, Boscombe, Bournemouth, Dorset BH5 2BS Tel: 01202 427941

LDA

LOWTHER ROAD, 35 Charminster, Bournemouth, Dorset BH8 8NG LDA YA Tel: 01202 391610

PINEHURST REST HOME 4 Harvey Road, Boscombe, Bournemouth, Dorset BH5 2AD Tel: 01202 418744

OP

LYNDALE 2 Alumdale Road, Westbourne, Bournemouth, Dorset BH4 8HX Tel: 01202 764425

MH

MARION HOUSE 40 The Avenue, Moordown, Bournemouth, Dorset BH9 2UW Tel: 01202 522110

LDA YA

MILTON GRANGE 9 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 554351

D

MILTON LODGE RESIDENTIAL CARE HOME 32 Milton Road, Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 556873 MILTON ROAD, 30 Charminster, Bournemouth, Dorset BH8 8LP Tel: 01202 554212 NIGHTINGALES RESIDENTIAL HOME 24 Foxholes Road, Southbourne, Bournemouth, Dorset BH6 3AT Tel: 01202 429515 OVERCLIFF HOUSE 2 Cellars Farm Road, Southbourne, Bournemouth, Dorset BH6 4DL Tel: 01202 424929 PIERS, THE 166 Columbia Road, Ensbury Park, Bournemouth, Dorset BH10 4DT Tel: 01202 520937

Service User Bands

OP D

LDA

OP D MH

OP D MH

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PINES CARE HOME, THE 39 Portchester Road, Charminster, Bournemouth, Dorset BH8 8JU Tel: 01202 555048

D LDA

PORTELET HOUSE CARE HOME 22 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3SY Tel: 01202 422005

OP D MH

PORTELET LODGE CARE HOME 42 Westby Road, Boscombe, Bournemouth, Dorset BH5 1HD Tel: 01202 398982

OP D MH

PRIMROSE LODGE 42 St Catherine s Road, Southbourne, Bournemouth, Dorset BH6 4AD Tel: 01202 429514 REDCROFT 255 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3BD Tel: 01202 485597 RESIDE AT SOUTHWOOD 36/40 Southwood Avenue, Southbourne, Bournemouth, Dorset BH6 3QB Tel: 01202 422213 Advert page 33

OP

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RETIRED NURSES NATIONAL HOME Riverside Avenue, Bournemouth, Dorset BH7 7EE OP Tel: 01202 396418 RICHMONDWOOD RESIDENTIAL CARE HOME 19 Richmond Park Avenue, Queens Park, Bournemouth, Dorset BH8 9DL Tel: 01202 511179 Advert page 80

OP

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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79

BOURNEMOUTH

Bournemouth care homes continued RISEBOROUGH CARE HOME, SOUTHWOOD AVENUE, 14 Area care homes / careTHE homes with nursing 11-13 Branksome Wood Road, Southbourne, Bournemouth, Dorset BH6 3QA Bournemouth, Dorset BH2 6BT Tel: 01202 436140 OP Tel: 01202 318567 Advert below ST ALBANS HOUSE RIVERVIEW CARE HOME 59/61 St Albans Avenue, Throop Road, Bournemouth, Dorset BH8 0DQ Bournemouth, Dorset BH8 9EG LDA Tel: 01202 397817 Tel: 01202 516411 SEABOURNE HOUSE CARE HOME 1 Clifton Road, Southborne, Bournemouth BH6 3NZ Tel: 01202 428132 Advert Inside Front Cover OP D SEACLIFF CARE HOME 9 Percy Road, Boscombe, Bournemouth, Dorset BH5 1JF Tel: 01202 396100

OP D

ST ANNE S COURT 16a St Anthony s Road, Meyrick Park, Bournemouth, Dorset BH2 6PD Tel: 01202 551208

LDA

OP

OP

ST BRIDGET S RESIDENTIAL HOME 42 Stirling Road, Bournemouth, Dorset BH3 7JH OP PD SI Tel: 01202 515969

SEASTROLE 12 Campbell Road, Bournemouth, Dorset BH1 4EP AD Tel: 01202 392241

STOURCLIFFE AVENUE, 46-48 Southbourne, Bournemouth, Dorset BH6 3PX Tel: 01202 419537

SHALDEN GRANGE 1/3 Watkin Road, Boscombe, Bournemouth, Dorset BH5 1HP Tel: 01202 301918

STRATFIELD LODGE RESIDENTIAL HOME 63 Wellington Road, Bournemouth, Dorset BH8 8JL OP D PD LDA SI YA Tel: 01202 553596

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Thatâ&#x20AC;&#x2122;s why weâ&#x20AC;&#x2122;re one of the UKâ&#x20AC;&#x2122;s leading healthcare providers

Four Seasons are committed to providing individual, professional and practical care and attention in a safe, homely and warm environment. Our care homes offer both long term and short term care for the elderly.

They combine a comfortable environment with the professional support you would expect from a large healthcare organisation.

Contact our homes directly, or visit www.fshc.co.uk

THE RISEBOROUGH CARE HOME 11-13 Branksome Wood Road, Bournemouth, BH2 6BT T: 01202 318567 E: the.riseborough@fshc.co.uk THE WIMBORNE CARE HOME 179-181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 2DJ T: 01202 877614 E: the.wimborne@fshc.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

80

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

BOURNEMOUTH

Bournemouth care homes continued SUMMERHAYES RESIDENTIAL HOME 1700 Wimborne Road, Bearcross, Bournemouth, Dorset BH11 9AN Tel: 01202 574330

TEMPLEMAN HOUSE Leedam Road, Bournemouth, Dorset BH10 6HP OP D PD LDA SI Tel: 01202 537812 Advert page 53 OP

SUNNINGDALES CARE HOME 75 Southbourne Overcliff Drive, Southbourne, Bournemouth, Dorset BH6 3NN OP D Tel: 01202 426745 SUNRISE OPERATIONS SOUTHBOURNE LTD 42 Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DS Tel: 01202 437600

OP D

TALBOT MANOR 57 Talbot Manor, Bournemouth, Dorset BH3 7HT PD LDA YA Tel: 01202 512918 TALBOT VIEW 66 Ensbury Avenue, Ensbury Park, Bournemouth, Dorset BH10 4HG Tel: 01202 537571 Advert page 53

OP D PD SI YA

TALBOT WOODS LODGE 64 Wimborne Road, Bournemouth, Dorset BH3 7AR PD LDA SI Tel: 01202 293390

VENTANA HOMES LTD 33 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HJ Tel: 01202 390209

PD LDA

WHITE HOUSE, THE 4 Walpole Road, Bournemouth, Dorset BH1 4EZ LDA Tel: 01202 399471 WHITE LODGE & ST HELEN S 15/17 Boscombe Spa Road, Bournemouth, Dorset BH5 1AR Tel: 01202 395822 WICKMEADS Thornbury Road, Southbourne, Bournemouth, Dorset BH6 4HR Tel: 01202 427144 Advert page 53

OP

OP D PD SI YA

WILLOWBEECH 33 Ophir Road, Bournemouth, Dorset BH8 8LT LDA YA Tel: 01202 200910

Bournemouth care homes with nursing AVON CLIFF 50‒52 Christchurch Road, Bournemouth, Dorset BH1 3PE Tel: 01202 789998 Advert Outside Back Cover BRACKEN LODGE CARE HOME 5 Bracken Road, Southbourne, Bournemouth, Dorset BH6 3TB Tel: 01202 428777 CHINE BREEZE COURT 73 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8HP Tel: 01202 761307

Service User Bands

OP

CRESCENT, THE 27/29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG Tel: 01202 553660

OP PD YA

DRUMCONNER CARE HOME 20 Poole Road, Bournemouth, Dorset BH4 9DR OP PD Tel: 01202 761420 OP D PD SI

FARWAY GRANGE CARE HOME 31/33 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA Tel: 01202 511399

OP PD

OP

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

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81

Bournemouth care homes with nursing continued HIGH TREES NURSING HOME 3 Glenferness Avenue, Talbot Woods, Bournemouth, Dorset BH4 9NB Tel: 01202 761380 Advert page 60 OP D PD MH SI YA

SHELLEY PARK 32 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HQ Tel: 01202 396933

KELSO NURSING HOME 10 Clifton Road, Southbourne, Bournemouth, Dorset BH6 3PA Tel: 01202 432655

ST ANNE S PRIVATE NURSING HOME 21-23 Wayside Road, Southbourne, Bournemouth, Dorset BH6 3ES Tel: 01202 425642

OP D PD

ST BRIDGET S NURSING HOME 14 East Avenue, Talbot Woods, Bournemouth, Dorset BH3 7BY Tel: 01202 291347

OP PD SI

MERSTONE HALL 20/22 Florence Road, Boscombe, Bournemouth, Dorset BH5 1HF Tel: 01202 309813

OP

OP D PD

MUSCLIFF NURSING HOME 5 Tolpuddle Gardens, Bournemouth, Dorset BH9 3RE OP D PD SI YA Tel: 01202 516999 NIGHTINGALE NURSING HOME 2 Roslin Road, Talbot Woods, Bournemouth, Dorset BH3 7JA Tel: 01202 520120 NORLINGTON NURSING HOME 19 Stourwood Avenue, Southbourne, Bournemouth BH6 3PW Tel: 01202 422064 Advert below

OP D PD SI

OP

QUEENSMOUNT NURSING AND RESIDENTIAL HOME 18 Queens Park West Drive, Bournemouth, Dorset BH8 9DA OP Tel: 01202 391144 RISEBOROUGH CARE HOME, THE 11-13 Branksome Wood Road, Bournemouth, Dorset BH2 6BT Tel: 01202 318567 Advert page 80

Nursing & Residential Care Home

19 Stourwood Avenue, Southbourne, Bournemouth BH6 3PW

Telephone: 01202 422 064 Fax: 01202 434 129 Website: www.norlington.co.uk Email: norlington@btinternet.com

PD YA

SUNRISE OPERATIONS OF WESTBOURNE 16-18 Poole Road, Westbourne, Bournemouth, Dorset BH4 9DR Tel: 01202 760966 WALLFIELD 29 Castlemain Avenue, Southbourne, Bournemouth, Dorset BH6 5EJ Tel: 01202 428048

OP D

LDA

WINDSOR COURT NURSING HOME 34 Bodorgan Road, Bournemouth, Dorset BH2 6NJ OP D Tel: 01202 554637 ZETLAND COURT 128 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8HU Tel: 01202 769169

OP D

OP

NORLINGTON &DUH /WG

â&#x20AC;˘ Norlington is a family run home â&#x20AC;˘ Providing high quality Nursing and Residential care with over 25 years experience â&#x20AC;˘ Ideally situated in the heart of Southbourne â&#x20AC;˘ Close to the sea, shops and on a regular bus route â&#x20AC;˘ High quality accommodation â&#x20AC;˘ Regular entertainment and activities â&#x20AC;˘ Visiting dentists, library, chiropodist and clergy â&#x20AC;˘ TV and telephone in all rooms â&#x20AC;˘ Lifts to all floors â&#x20AC;˘ Specialist Diets catered for â&#x20AC;˘ CQC compliant â&#x20AC;˘ Our homes are equipped to a very high standard â&#x20AC;˘ Wet rooms and specialist bathing equipment

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

82

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

Index

Advertisers are in bold

24 Hour Home Care Services

21

April Court

75

Broadwaters

75

24 Seven Home Help Ltd

21

AQS Homecare Dorset

26

Broadwindsor House

54

Aranlaw House Care Home

70

Ashleigh Care Home

69

Brook House Residential Care Home

64

A AA-I-Care

21

Ashley Court Care Home

73

Brook View

67

Abbey Rose

67

Ashwood

75

Burwood Nursing Home

73

Abbey View

58

Aspect Domiciliary Care Ltd

26

Buxton House

58

Abbotsford

75

Aspen Grange Care Home

75

Bymead House

54

Abicare Services Ltd

23

Absolute Care - Grove House

26

Aucklands Residential Care Home

75

C

Acorn Lodge

75

Autumn Care

67

Avalon Nursing Home

73

Candlelight Homecare Services Ltd

21

Adamscourt Residential Care Home

75

Avenue House

55

Agape Care Solutions

23

Avon Cliff

81

Candlelight Homecare Services Wimborne Area Office 21

Age UK Bournemouth

26

Avon Lea Nursing Home Ltd

60

Canford Chase

73

Avon Lee Lodge

64

Canford Cliffs Rest Home

70

Avon Reach

64

Avon View

64

Care at Home Bournemouth Sturminster Newton Verwood Wareham Weymouth

26 21 21 21 21

Agincare Group Ltd

33, 37

Agincare Live-In Care Services

21

Agincare UK Limited • Blandford • Bridport • Christchurch • Dorchester • Ferndown • Poole • Weymouth

Avondene Care Home

64

21 21 21 21 21 23 21

Avonwood Manor Home Care Angels

23

Avonwood Manor

73

Care Division, The

23

Bay Tree Lodge

58

Care Purbeck

21

58

Beach House

70

Care South

53

73

Beechey House

75

Care South Home Care Services • Bournemouth • Dorset • Poole

26 21 23

Agincourt Care Home Aldbury, The

B Beechwood House Rest Home 75

Care Choices Helpline 12, 31, 35, 60, 65, 73

Alexandra Centre for Physical Disability & Sensory Impairment

75

Birch Way, 23

55

Alexandra House

70

Birds Hill Nursing Home

73

Alexandra Road, 25/27a

58

Blandford Grange Care Home 61

Care UK

36

All About Care

21

Blenheim Care Home

Care UK - Care at Home

36

All About Care (South West)

23

Blue Roof Bungalow Care Home 75

All Time Care Ltd

21

Bluebird Care

Care UK Specialist Care at Home Service

25

Allied Healthcare

26

Allington House

75 70

Amberwood House

67

23 23 23

Caremark (New Forest)

Amberwood

Borough of Poole Poole East Poole West Supported Living Service

CareService24

26

Anchor House

70

Bosworth Care Home

58

Carewatch (Christchurch)

21

Angel Carers (UK) Ltd

21

Bracken Lodge Care Home

81

Carewatch (Wessex)

21

Anglebury Court

63

Bramblegate

64

Carewatch West Dorset

25

Apex Care Sherborne

21

Castle Dene

75

Apple House

75

Branksome Park Care Centre, The

Castle Farm Care Home

63

Belle Rose Nursing Home Ltd 56

75 21

Careline CC Limited

73

21, 25 21

Caremark Poole & East Dorset 26

Visit www.carechoices.co.uk for further assistance with your search for care

83

Index continued

Advertisers are in bold

Castle Hill House

62

Castle View

56

Castleman House

61

Cedars Nursing Home, The

62

Cerne Abbas

56

Chalfont Care Home

75

Chalgrove Care and Nursing Home

70, 73

Chaseborough House

69

Cherry Tree Lodge

75

Chestnut Court Care Home

41

Chestnut House Nursing Home

56

Chestnut Lodge

67

Chestnuts Residential Home

58

Cheverels Care Home With Nursing

56

Chimera Rest Home

75

Chine Breeze Court

81

Christchurch Housing Society 66 Clarence House

67

Clarondene Residential Care Home

56

Client Centred Care Ltd

21

CliďŹ&#x20AC;top

63

Clifton House Care Home

76

Clifton Lodge

76

Colcombe Cottage

54

Colindale Care Home

76

Colten Care Outside Back Cover Coneygar Lodge Ltd

54

Coniston Lodge Care Home

76

Coral House

70

Cornerways

76

Cranford Avenue, 3

58

Crecy Care Home

58

Crescent Care Home with Nursing, The

76

Crescent, The

81

Crosby Lodge Residential Care Home

76

Culliford House

55

Custom Care

26

84

D

F

Daley Home Care

21

Fair Haven

Dalvey House

76

FairďŹ eld House Nursing Home 60

Dana Care

25

Danmor Lodge

59

FairďŹ eld House Residential Care Home

56

Delapre House

70

Fairhope

25

Delph House Care Home

70

Fairlawn

67

Denewood House Care Home 67

Farway Grange Care Home

81

Dick O The Banks Road, 5

Faulkner House

22

Dickinson Manser LLP Solicitors 49

Fearnes, The

77

Diverse Abilities Plus (West Moors)

Ferndown Nursing Home

67

21

Fernhill

67

Dorchester

21

Dorset Blue Care Ltd

21

First Choice Community Support

25

Five Gables Care Home

67

55

77

Dorset C.C. Community Support Services

22

Florence Lodge

77

Dorset Care at Home Service

25

Dorset House

70

Forest Hill House Nursing Home

69

Foresters

58

Four Seasons Healthcare

80

Dorset Learning Disability Services - Domiciliary Care

22

Dorset Residential Homes - Connaught House 22

Foxes Moon Residential Home 67 Foylebank

22

Douglas Jackman House

55

Friars Close, 11

55

Drayton House Residential Care Home

Friary House

59

54

Drumconner Care Home

81

Dunes, The

70

E

G Gables, The

67

Gainsborough Care Home

63

Garden House

57

Eastbury House

57

Garland Road Day Care Centre 36

Edward Road, 20

55

Genesis Care Home Ltd

77

Eilat

77

Gillingham Grange

61

Eleanor Care

25

Elizabeth House

70

Glencairn House Residential Home

55

Elms, The

77

Glenhurst Manor

77

Enara Bespoke

26

Goldcrest Residential Home

59

Enhance

25

Good Oaks Home Care

25

Gorselands Country Home

40

Grange, The

70 55

Essential Nursing & Care Services Ltd

22, 25

Evergreens, The

77

Grassington House

Everycare (Wessex) Ltd

22

Green Cross Medicare Limited 26 Greenbushes Nursing Home

56

Greenhills

54

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

Index continued Grosvenor Crescent, 5 Grove Lodge

Advertisers are in bold 55 55

H Hannah Levy House Trust

77

Harbour Care Domiciliary Agency and Outreach Service 25

Inter-County Nursing & Care Services

Lyme Regis Nursing Home

57

22

Lyndale

79

Ivers

62

Lytchetts

55

Ivy Lodge

77

J

M Magna Care Centre, The

69, 73

James Burns House

77

Maiden Castle House

55

Joshua House

70

Maiden Castle Road, 56

55

Maidment Court

70

Malthouse, The

61

Harbour House

54

Harbourside Home Care Services

25

K

Harleith

77

Kelso Nursing Home

82

Manor Road, 6

64

Hartford Care

72

Kendal Bank Care

61

Marion House

79

Hawkesdene, 4

22

Hayes, The

57

Kingland House Residential Home

70

Marlborough House Nursing Home

Head Office

26

Kings House Care Home

77

Marley House

56

Heathcote Care Home

63

Kings Park Road, 18

77

MC Care Solutions

22

Heathlands

70

Kingsley Court Care Home

59

Mellowes Nursing Home, The 61

Helene Lodge

77

Kingsley Healthcare

60, 65

Melton Court

25

High Trees Nursing Home

82

Kirtleton Avenue, 10

59

Merstone Hall

82

Highcliffe Nursing Home

64

Knyveton Hall Rest Home

77

Highcroft and Valley View

54

42

Highfield Manor Care Home

77

L

Michelle Sheppard Practice, The Mile Oak Rest Home

69

Highgrove Care Home

69

Ladignac Care Home

62

Millbrook House Ltd

61

Highview Residential Home

77

Larkins

77

Milton Grange

79

Hillcrest Dorset

25

Larks Leas

61

Hillcrest House

62

Laurels, The

64

Milton Lodge Residential Care Home

79

Hillsdon Nursing Home

73

Laurels, The and Pine Lodge

70

Milton Road, 30

79

Lawns, The

59

Mitchell House

71

71, 73

HMR Medical & Nursing Service

25

Legh House

59

Monmouth Road, 97

55

Holmwood Rest Home

67

Lewis House

69

Montrose

56

Leybourne House

77

Moorings, The

71

Home Care / Reablement Services

26

Liam House

77

Mount Pleasant

59

Home Instead Senior Care

25

Lifeways Community Care

25

Mulberry Court

61

Homestead, The

54

Lilliput House

70

Horizon Home Care

25

Linkfield Court Ltd

79

Mulberry Court and Scope Inclusion Dorset

22

Links, The

73

Muscliff Nursing Home

82

Hyde Crook House Nursing Home

56

Hyde Residential Home, The

54

Hyde Road, 7

61

Long Close Retirement Home 70 Lowther Road, 35

79

N

Ludbourne Hall

57

Naseby Care Home

64

Nazareth Lodge Ltd

62 26 62

I

Luxury Care Homes Inside Front Cover

Ingleside Residential Care Home

Luxury Senior Living

78

Newcross Healthcare Solutions Limited

Lyme Care Ltd

22

Newstone House

59

Visit www.carechoices.co.uk for further assistance with your search for care

85

Index continued

Advertisers are in bold

Newtown House

64

Pramacare

Nightingale Nursing Home

82

Premier Care Dorset Ltd

23

Royal Bay Care Homes Group

22

Prime Care Community Services Ltd

26

S

Nightingales Home Care Service

23, 25

68

Nightingales Residential Home 79

Primrose Lodge (Southbourne) 79

Saga Home Care

26

Norlington Care Ltd

82

Primrose Lodge (Weymouth) 59

Samily Care Limited

66

Norlington Nursing Home

82

Prince of Wales Road, 3

56

Sandbourne House

71

Nurse Plus & Carer Plus UK Ltd â&#x20AC;˘ Bournemouth 26 â&#x20AC;˘ Dorchester 22

Prince of Wales Road, 5

56

Sandhills

62

Principle House

64

Sandringham House

73

Priority Home Care

23

SCA Care

25

Nu-StaďŹ&#x20AC; Image Plan

Prospect Tree Health Care (South) Ltd

25

Seabourne House Care Home

80

SeacliďŹ&#x20AC; Care Home

80

22

O

Prospects Domiciliary Care Service

26

Seastrole

80

Purbeck Care

63

Shalden Grange

80

Shapes Domiciliary Services Diverse Abilities Plus Ltd

25

Oakdene Nursing & Residential Care Home

69

Ocean House

71

Old Rectory, The

62

Old Rectory Nursing and Residential Home, The

Queen Charlotte, The

60

Shelley Park

82

63

Queensmead

64

Sheridan Care Home, The

71

Old Vicarage, The

57

Shire House Care Home

57

Orchard Mews, 12

61

Queensmount Nursing and Residential Home

Sidney Gale House

54

Ormonde Nursing Home

73

Shores, The

71

OvercliďŹ&#x20AC; House

79

Sidney Gale House

54

P Park House

23, 56

Q 82

R Raglan House

59

Silverways Nursing Home

64

Rawleigh House

57

Smallwood

61

Redcroft

79

Somerleigh Court

56

Regard Partnership

25

25

Park Lodge Residential Care Home

71

Regency Manor

73

Somerset Care Community (Poole and Bournemouth)

Park Manor Ltd

71

Reside at Southwood

79

Southmead Rest Home

71

Pebbles, The

71

Reside at Stour Road

64

Southwood Avenue, 14

80

Penrose

63

Reside Care Homes

33

Spetisbury Manor

61

Peveril

63

Rest Assured We Care Limited 23

St Albans House

80

Phoenix Care Ltd

23

Retired Nurses National Home 79

St Andrew s Road, 193

54

St Anne s Court

80

Phoenix House

22, 61

Piers, The

79

Richmondwood Residential Care Home

79

St Anne s Private Nursing Home 82

Pinebeach Nursing Home

64

Right Hand, The

23

St Bridget s Nursing Home

Pinehaven

79

Pinehurst Rest Home

79

Riseborough Care Home, The

Pines Care Home, The

26, 79

Pinewood Tower Rest Home

71

St Bridget s Residential Home 80 80, 82

St Cecilia

71

58

St Denis Lodge Residential Home

62

Riverview Care Home

80

St Ives House

69

St James Park Nursing Home

54

Rivendell

64

Riverside Nursing Home

Portelet House Care Home

79

Rodlands Care Home

59

Portelet Lodge Care Home

79

Romulus Close, 4

56

Pramacare (Blandford OďŹ&#x192;ce)

23

86

82

+HOSLQJ \RX WR &KRRVH DQG 3D\ IRU FDUH Â&#x2021; Advice for older people

Index continued

Advertisers are in bold

St Jude s Care

23

Team Medical Solutions

25

St Martin s

61

Templeman House

81

Staddon Lodge

71

Tender-Care Services Ltd

26

Thistlegate House

54

Thornfield Care Home

67

Steepleton Manor Care Home 56

Thornhill Close, 2

56

Stoneleigh House

69

Tides, The

71

Stourcliffe Avenue, 46-48

80

Together (Dorset) Ltd

23

Touchwood

64

Staff 2000 Domiciliary Care Service

26

Wessex Autistic Society, The - Barnes Lane

54

Wessex Autistic Society Community Support Service East

23

Wessex Lodge Retirement Home

71

Weymouth Aftercare Centre

59

Weymouth Care Home

60

White House, The

81

White Lodge & St Helen s

81

Whitecliffe House

61

Whitway House

56

Stratfield Lodge Residential Home

80

Trafalgar Care Home

59

Streets Meadow

69

Suite 4 Wessex House

26

Treetops Residential Care Home

57

81

Two Cedars Residential Care Home

71

Wickmeads

81

Two Wells

69

Willowbeech

81

Wimborne Care Home, The

69

Wimborne Nursing Agency

25

Summerhayes Residential Home

Summerhill Residential Home 67 Sunningdales Care Home

81

Sunny Bank

59

U

81

UK Supported Living Services

Sunrise Operations Southbourne Ltd Sunrise Operations of Westbourne

82

Supported Living Service Diverse Abilities Plus Ltd

25

Surecare (Dorset)

23

T Talbot Manor

81

Talbot View

81

Talbot Woods Lodge

81

Windsor Court Nursing Home 82 23

V Ventana Homes Ltd

81

W

Wisteria Lodge Care Home

64

Wolfeton Manor

56

Woodpeckers, The

67

Wordsworth House Care Home

63

Walc House

63

Y

Wallfield

82

York House Care Home

63

Waterloo Care Home

69

Your Life (Ferndown)

23

Waves, The

71

Waypoints (Verwood)

67

Z

Welcome Care Limited

25

Zetland Court

82

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN978-1-909048-35-5 Ref. No: 4001/Dorset19/0213. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Dorset, Poole and Bournemouth Social Services.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey.

Group Sales Manager: David Werthmann. Editor: Alistair Robertson.

Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.

Senior Sales Executives: Elaine Bartlett, Kim Keefe. Sales Executives: Tom Knell, Emeka Johnson, Simon Wheeler.

Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

Visit www.carechoices.co.uk for further assistance with your search for care

87

0334 Dorset LifeAW _0334 Dorset Life 25/11/2012 23:30 Page 1

Discover the invigorating spirit of independence

In each Colten Care Home, 11 of which are located in Dorset you will find a choice of daily activities and home cooked food, prepared using locally sourced ingredients. As a family-owned and run company, we uphold values that help our residents rediscover their own spirit of independence.

Within every home daily life continues. We'd like you to meet our carefully selected and well-trained staff, see our superb facilities, and experience the open, warm and relaxed atmosphere of a place that's home from home. Together we can care for your loved one.

If someone you know requires care, visit our website www.coltencare.co.uk or to speak to someone directly please telephone our Operations Office on 01425 482460