Buckinghamshire Care and Support Services Directory 2013/14

Buckinghamshire Care and Support Services Directory 2013/14

Pitstone Hill near the Ridgeway path

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts Publications

In association with

www.buckscc.gov.uk

At Centurion Care we aim to provide a quality service to meet residents’ individual care needs –social, emotional, spiritual and physical. Our approach is one that allows residents to retain the right to dignity, privacy, choice, independence and fulfilment.

Chilterns Manor 24 hour residential care • • • • • •

Telephone: 01628 528676

Single rooms, all with call bells Highly trained staff and Personalised Care Plans Comfortable lounge and dining areas Beautiful landscaped gardens Home cooked food prepared by our chef Activities programme

Northern Heights, Bourne End, Buckinghamshire SL8 5LE

Chartridge Lane Residential care for adults with learning disabilities • Person-centred approach • Residents are actively supported to maintain their skills • Promotes “self direction, social inclusion and participation” • Empowering individuals to make informed decisions

69 Chartridge Lane, Chesham, Bucks HP5 2RG

Telephone: 01494 810117

Brook House

24 hour nursing care • • • • • •

Telephone: 01628 528228

Qualified nursing staff and Personalised Care Plans 35 bedrooms offer all the facilities to ensure comfort and care Positive approach to individual care Nurse call systems are fitted in all bedrooms Varied activities programme Home cooked meals prepared by our chef

28 The Green, Wooburn Green, Buckinghamshire HP10 0EJ

Penley Grange Residential care for adults with learning disabilities • Specialising in challenging behaviour and/or autism • Professional and dedicated fully trained support workers • Holistic approach to service provision in accordance with each person’s needs and aspirations, which encompasses all aspects of social support, leisure and recreation.

• We aim to empower service users by enabling them to make informed choices in all aspects of their lives.

Marlow Road, Stokenchurch, Buckinghamshire HP14 3UW

www.centurioncare.co.uk

Telephone: 01494 483119

Contents

page

Welcome from Adult Social Care

4

Paying for care

22

An introduction to this edition.................................. 4

Paying for your own care.............................................. 22

5

Adult Social Care’s contribution towards care in private sector care homes..................................... 22

Self-Directed Support..................................................... 5

Buckinghamshire fee levels ........................................ 22

The Self-Directed Assessment process.................. 5

Self-funding advice .......................................................... 23

Care in Buckinghamshire

Planning your support.................................................... 6 Personal Budgets............................................................... 6 Direct Payments................................................................ 7

Care at home

7

Twelve-week property disregard........................... 23 Deferred Payment Agreements................................ 23 Attendance Allowance.................................................. 23 NHS Nursing Care Contribution................................ 24

Home care agency checklist ...................................... 8

NHS Continuing Care Funding................................... 24

Home care providers ...................................................... 9

Running out of money ................................................... 24

Telecare and specialist equipment ....................... 12

What will you have to pay for your care? ............. 25

‘in -Touch’.............................................................................. 12 Support for carers............................................................. 13 Short breaks for carers.................................................... 13 In Case of Emergency (ICE).......................................... 13 Stroke survivors.................................................................. 13 Sheltered housing............................................................ 13 Extra Care housing........................................................... 14 Patient Advice and Liaison Service (PALS) ......... 14 www.bucksconnect@org.uk ...................................... 14

Residential care

14

Essential information

26

Looking for care or support? ....................................... 26 Complaints, comments and compliments.......... 26 The Care Quality Commission (CQC)...................... 26 Safeguarding vulnerable adults in Buckinghamshire............................................................. 27 The Mental Capacity Act .............................................. 27 ‘Deprivation of Liberty Safeguards’ ........................ 27 Useful local contacts ....................................................... 28

Choosing a care home .................................................. 14

Healthwatch........................................................................ 29

Specialist care ...................................................................... 15

MKB Care Association..................................................... 29

Physical disability ............................................................. 15 Care homes checklist ..................................................... 16 Learning disability........................................................... 18 Housing with care............................................................ 19 Dementia.............................................................................. 19 Mental health..................................................................... 19 Residential dementia care checklist...................... 20

Listings Home care providers................................................... 9 Care homes................................................................... 31 Care homes with nursing ..................................... 35

Index

40

Buckinghamshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Buckinghamshire County Council nor Care Choices can be held liable for any errors or omissions.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

3

Welcome from Adult Social Care Welcome to the 2013/14 edition of the Buckinghamshire Directory of Care and Support Services.

A main priority for Buckinghamshire County Council is to help people to live independent and fulfilled lives whilst ensuring we have the right services and safeguards in place to help the most vulnerable. This is reflected in our vision 窶話ecause Every Adult Matters (bEAM) Through this vision we are developing our services and introducing new services to reflect our commitment to all vulnerable adults living in Buckinghamshire, enabling them to exercise choice and control over the support they receive, ensure they are treated with personal dignity and respect, and be free from discrimination or harassment.

We in Adult Social Care (ASC) will work to promote the emotional and physical health and wellbeing of vulnerable adults and their carers and will continue to plan, commission and provide services through consultation and involvement.

This Directory includes details of residential and home care services across Buckinghamshire. The Directory can also viewed electronically and with Browsealoud compatible software by going to www.carechoices.co.uk Our thanks go to Care Choices who produced this Directory at no cost to Buckinghamshire County Council. If you wish to make any comments about this Directory, please write to:

For more information about the range of services delivered by Adult Social Care you can visit our website at www.buckscc.gov.uk - email: customerservices@buckscc.gov.uk - telephone: 0845 370 8090 - write to: Communications, Vulnerable Adults Policy, Performance & Communications, County Hall, Walton Street, Aylesbury HP20 1YU www.bucksconnect.org.uk see page 14 for more information.

The Communications officer Vulnerable Adults Policy, Performance & Communications Buckinghamshire County Council County Offices, Walton Street Aylesbury HP20 1YU Every effort has been made to ensure that the information is accurate at the time of going to print. However, no responsibility can be held by Buckinghamshire County Council for verifying claims made by the advertisers.

Home care listings

page 9

Care home listings

page 31

Care homes with nursing listings page 35

4

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Care in Buckinghamshire Self-Directed Support Self-Directed Support is the way social care is provided in local authorities all over the country.

It is part of the ‘Personalisation’ programme by Government to give more choice and control over the support people need to live the lives they want.

More information on how Self-Directed Support works and who is eligible is contained in the following pages and can also be found on our website www.buckscc.gov.uk

The Self-Directed Assessment process In Buckinghamshire Adult Social Care is committed to helping people live safe and fulfilling lives in their own homes. We aim to help people who need care and support to live as independently as possible and may be able to help if you or someone you know cannot look after themselves properly because of: • physical disability • mental health problems • learning disability • sight or hearing loss • dementia • frailty in old age • serious illness Priority is given to people with the greatest needs, with support also available for carers.

When you request assistance from Buckinghamshire County Council we will take some details about you and your situation. This will usually be done by our Central Access Team over the phone. We will arrange for someone from our care management team to visit you at a convenient time and place for you, normally in your own home so that we can carry out an Assessment.

The Self-Directed Assessment is when you, the people who help you and a care manager work out the needs you have. It includes: • what you are able to do on your own • what you need help with • what help you have already • what support you need now, to live independently, to stay at home, or be where you want to be.

A family member, a friend, or an advocate is welcome to be with you.

If a friend or family member provides care for you, they can be assessed as well. A carer’s assessment looks at how we can help them care for you. We can assess you both together or separately, depending on what you or your carer prefer.

The answers in your questionnaire will help us to work out if your needs are ‘substantial’ or ‘critical’ (which are called your ‘eligible needs’) and the amount of money you could get as your Personal Budget.

If your needs are not ‘substantial’ or ‘critical’ (non-eligible) we will offer you information on other services and support (including financial) that might help you.

You will also need to have a financial assessment to find out whether the help available from the Council is free, will need a contribution from you or if you have to pay for all the care and support you need.

It is your choice whether or not you take your Personal Budget as a Direct Payment so that you can arrange your own care and support, or choose to let us arrange this for you.

For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Visit www.carechoices.co.uk for further assistance with your search for care

5

Planning your support Once you know how much money is available we will then help you to work out your ‘Support Plan’.

You will be able to say who and what is important to you to live the life you want and you will be able to choose how your care and support is provided.

If you wish to take a Direct Payment you can take advantage of the Brokerage service. Brokers are fully trained advisers, working within the voluntary or charity sector, or as individuals. You will be able to choose which Broker to help with your support plan and organise your care and support.

you can arrange and pay for the care and support which has been agreed between the Council and you, or someone can do this on your behalf.

There are many ways in which Buckinghamshire Adult Social Care can provide support. Some examples include:

For example you could:

If you are not eligible to get help paid for by us, or if you do not want any help we are also able to offer you advice.

•

employ a personal assistant – someone of your choice to support you in your own home, help you with activities that you like to do, or go with you when you want to go out

• learn new skills that will help you be more independent, or take up a new interest to give you more confidence

• care in your own home • Direct Payments • Telecare and specialist equipment • support for carers.

For more information call 0845 3708090, visit our website at www.buckscc.gov.uk or email customerservices@buckscc.gov.uk

• be more active in your local community •

be able to offer a small reward to a friend or neighbour in exchange for them helping you, for instance by them giving you a lift somewhere or accompanying you on an outing.

You can still have services, such as residential care, domiciliary care, meals delivered to you at home or you can choose different ways of getting the support you need.

You can take as much control as you wish over the care and support you need, or you can ask us to do it for you. You can choose to have some or all of your Personal Budget through a Direct Payment so that

Personal Budgets Payment can be managed by:

A Personal Budget is the money agreed by the Council to meet the cost of the eligible needs for all adults who are assessed as needing support by local councils.

• someone acting on their behalf, such as a relative or close friend

The Personal Budget can be:

• an independent voluntary organisation

• managed by Buckinghamshire County Council, who will arrange for the services needed using their contracted providers

• a Trust

• taken as a Direct Payment so that the person can choose who provides the care and support the Council has agreed they need. The Direct

6

• the person who needs to the care

or • part managed by the Council and part Direct Payment.

Paying for care ........................................................ 22

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Direct Payments If you are assessed as eligible for support we will let you know how much money is available for your care. This is called a ‘Personal Budget’.

If you wish to arrange part or all of your own care and support you can receive your Personal Budget through a Direct Payment. However, Direct Payments may not be used to pay for residential or nursing care.

If you choose to have a Direct Payment we will arrange for you to have a Payment Card. This works like a Chip & Pin debit card which you will use to pay for goods and services you purchase for your care and support needs. You will be given a dedicated account, which is monitored by the Council and run by the Royal Bank of Scotland (RBS), for you to manage your Direct Payment with the Payment Card.

With your Direct Payment you can: • employ a carer(s) or personal assistant(s) • pay the care agency you choose to provide your carer or personal assistant • pay people in your family who care for you – but this cannot be a person who lives with you, for example your husband or wife • buy equipment or pay for activities agreed in your Support Plan.

Direct Payments are available to all eligible adults, including people with a physical or sensory disability, older people, people with a learning disability and people with mental health needs.

For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Care at home

If you are finding it difficult managing at home, you could consider using the services of a home care agency. These employ care assistants who can help you with bathing, washing and dressing, as well as providing practical support such as with shopping,

laundry and cooking meals. They should be trained in personal care and safety procedures, moving and handling, hygiene and infection control and first aid.

If you require nursing care at home, many home care providers employ registered nurses.

Stay independent with home care from Allied

We understand how important it is to remain living at home, no matter what age you or your loved ones are. Our flexible service can provide care to suit almost any situation – from a couple of hours a week to live-in care. You can rely on us to deliver

exactly what you or your relative needs to remain living at home. And our well-trained and friendly carers will always perform their duties with warmth and kindness, and provide companionship and emotional support whenever it’s needed.

Call us on:

0800 197 6032 quoting code: ALL009

alliedhealthcare.com Visit www.carechoices.co.uk for further assistance with your search for care

7

Home care agency checklist

© 2013 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

For care packages which have been arranged by Adult Social Care, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Adult Social Care.

People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency.

Agencies q What experience does the agency have in your q How can you contact the agency in an particular field of need? Can they supply emergency or outside office hours? references for you to check? q How hard or easy would it be to make a q Home care agencies providing personal care, complaint and how are things then put right? must be registered and inspected by the Care q If this is a private contract ask for a copy of the Quality Commission. Ask to see a copy of their agency’s contract terms and read these registration certificate. carefully with someone you trust. Get as much help as you can going over it and ask any q How long has the agency been operating? questions you may have before signing q How many carers would the agency assign to anything. The Citizens Advice Bureau or Age care for you and would you see the same one Concern (now called Age UK in some areas) every day? If not, how does the staff rota could help with this. operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be Home care providers ..........................................9 attending?

Carers q

You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

q Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

q You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. q Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying q

If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Paying for care ........................................................ 22

8

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Home care providers Sub heading

advertisers are highlighted

Allied Healthcare High Wycombe Great Missenden OP D PD LDA MH SI YA AD Tel: 01494 488040

Advert page 7 Anchor Integrated Care & Housing Village Denham OP D Tel: 01895 836300 Appleberry Care Burnham Tel: 01628 662123

OP D PD LDA MH SI YA

Aureus Care (Amersham Office) Amersham Tel: 01494 853334

OP D YA

Aylesbury Prime care Rowsham Tel: 01296 680 444 MKB Care OP D PD LDA MH SI YA Aylesbury supported living service Aylesbury Tel: 01296 737397 MKB Care Bespoke Care At Home Taplow Tel: 01628 604555

Carewatch (South Bucks & North Berks) Beaconsfield OP D PD LDA MH SI YA AD Tel: 01494 730530 Central & South Buckinghamshire Prestwood OP D PD LDA MH SI YA Tel: 01494 868107 Chesham Supported Living Chesham Tel: 01296 737383

OP D PD LDA SI YA

Chiltern Support & Housing Advert page 11 High Wycombe Tel: 01494 532926 MKB Care OP D PD LDA MH SI YA AD Chilworth House Home Care Services Ltd Aylesbury Tel: 01494 523480 MKB Care OP D PD LDA MH SI YA Choice Support Aylesbury Tel: 01296 487070

LDA

LDA YA

Classic Care (Homecare Services) Ltd Aylesbury OP D PD YA Tel: 01296 488860

OP

Cressex Supported living service High Wycombe OP PD LDA SI YA Tel: 01494 463770 MKB Care

Bluebird care (south bucks & slough) Taplow OP D PD SI YA Tel: 01628 605797 MKB Care Bluebird care Aylesbury and Wycombe Aylesbury OP D PD SI YA Tel: 01296 399000

Crossroads Care Buckinghamshire and Milton keynes Prestwood OP D PD LDA MH SI YA Tel: 01494 568980

Buckinghamshire Domiciliary Care Agency High Wycombe LDA YA Tel: 01494 568890

Desborough Supported Living Service High Wycombe OP PD LDA SI YA Tel: 01494 528372 MKB Care

Campbell’s Private Home Care Beaconsfield OP D PD LDA MH SI YA AD Tel: 01494 680657

Eden Care at Home Limited (Head Office) Gerrards Cross OP D PD LDA SI YA Tel: 01753 885556

Camquest LTd High Wycombe Tel: 01494 530484

Epilepsy Society domiciliary care and supported living Advert page 18 Gerrards Cross Tel: 01494 601374 MKB Care PD LDA YA

OP D PD LDA MH SI YA AD

Caremark (Aylesbury & Wycombe) Whitchurch, Aylesbury Tel: 0845 680 8065 MKB Care OP D PD LDA MH SI YA AD

Carewatch (Mid Bucks) Wendover Tel: 01296 625385 MKB Care OP D PD LDA MH SI YA

fremantle connect Aylesbury Tel: 01296 393000

OP D PD LDA MH SI YA

gold Hill Homecare Chalfont St Peter Tel: 01753 277950 MKB Care OP D PD LDA MH SI YA

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

Visit www.carechoices.co.uk for further assistance with your search for care

9

Home care providers continued High Wycombe High Wycombe Tel: 01494 415317

advertisers are highlighted

OP YA

Prime Care Support Limited – Chesham Chesham OP D PD LDA MH SI Tel: 01494 791227

Highly Skilled Health and Care Limited Aylesbury OP D PD MH SI YA AD Tel: 07795 805131

Radian Support Aylesbury Tel: 01296 744330

Home Care North Aylesbury Tel: 01296 383570

Rapid Response Service Amersham Hospital Amersham OP D PD LDA MH SI YA Tel: 01494 734017

OP

Home Care South High Wycombe Tel: 01494 475800

OP D PD MH SI

Home Instead Senior Care MKB Care Chiltern OP D PD LDA MH SI AD Tel: 01494 860041 Milton Keynes OP D PD LDA MH SI AD Tel: 01908 920586 South Buckinghamshire OP D PD LDA MH SI AD Tel: 0845 519 7274

PD LDA YA AD

Rapid Response Service Stoke Mandeville Hospital Aylesbury OP D PD LDA MH SI YA Tel: 01296 316693 Rapid Response Service Wycombe Hospital High Wycombe OP D PD LDA MH SI YA Tel: 01494 521295 Red kite home care Slough Tel: 01753 662317

OP D PD LDA MH SI YA

ILSCAS – Buckinghamshire Aylesbury OP D PD LDA MH SI YA AD Tel: 01296 397423

Risborough Carers Amersham Amersham OP D PD LDA MH SI AD Tel: 01494 618437

jasmine court High Wycombe Tel: 01494 769576 MKB Care

SAGA Homecare Long Crendon Great Missenden OP D PD LDA MH SI YA AD Tel: 01844 202041

Living Horizon Aylesbury Tel: 07772 969644

OP D PD SI

OP D PD LDA MH SI YA

M and KC Personnel Limited Aylesbury Tel: 01296 584321 Oxford House Community Care Farnham Royal Tel: 01753 645112 MKB Care

Sevacare High Wycombe High Wycombe Tel: 01494 445600

OP D PD LDA MH SI YA

OP PD LDA YA

simply together (community care) limited Chesham OP D PD LDA SI YA Tel: 01494 791342 MKB Care

OP D PD MH

Ssa quality care Aylesbury Tel: 01296 678589 MKB Care OP D PD LDA MH SI YA

Pelican House 1st Floor Offices Slough OP D PD MH YA Tel: 01753 642228

St james court Hazlemere Tel: 01494 767970 MKB Care

Phoenix Healthcare and Recruitment Aylesbury OP D PD LDA MH SI YA Tel: 01296 422499

Stepping stone Independent Living Ltd High Wycombe LDA YA Tel: 01494 459219

Plan Care Aylesbury Aylesbury Tel: 01296 468520

swan court Winslow Tel: 01296 711464 MKB Care

OP D LDA MH SI AD

OP D PD SI

OP D PD SI

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

10

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Home care providers continued tHAmeS VAlley cAre At Home Gerrards Cross Tel: 01753 888844 unique in cAre ltd High Wycombe Tel: 01494 429364 uniVerSAl cAre Beaconsfield Tel: 01494 678811

advertisers are highlighted

OP D PD SI YA

OP D PD LDA SI YA

OP D PD LDA MH SI YA Advert adjacent

WeStminSter HomecAre ltd (bucKingHAmSHire) Farnham Common OP D PD LDA MH SI YA AD Tel: 01753 644878 WilloWmeAd court Aylesbury Tel: 01296 432563 mKb care

OP D PD SI

For more information on what type of support is available see page For more information on paying for care, please see page

Chiltern Support & Housing

6 22

www.chilternsupport.com

More choice, more independence Domiciliary Care Services • Home Care • 24-Hour Live-in Carers • Supported Housing

Welcome to Universal Care...

26 years of caring experience With over 26 years experience in domiciliary care we believe that we offer the best choice and peace of mind when it comes to caring for yourself or a loved-one.

For many of our clients there is anxiety that the only way they can receive proper care is to go into a residential or nursing home. At Universal Care we give you the alternative by providing care in the comfort of your own home. We are unusual in that not only do we provide conventional domiciliary care with visits ranging between 1 hour to 8 hours but in addition we can provide you with an experienced live-in carer who is available to provide a personalised care service to meet your individual needs.

Call us now for a FREE care assessment.

Tel: 01494 678811 Chester House • 9 Windsor End Beaconsfield • HP9 2JJ www.universal-care.co.uk

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people

Specialist Care Services • Day Care Services (Chiltern Support’s Jigsaw Resource Centre Harrow) • Respite or Transition Services • Autistic Spectrum Disorders • Learning Disability Support • Challenging Behaviours • Mental Health Support • Palliative Care • Community Physiotherapy

Contact or visit us: Chiltern Support & Housing T: 01494 532 926 20 Benjamin Road, High Wyombe M: 07553 373 357 Chiltern Support & Housing | 20 Benjamin Road | High Wycombe | Bucks HP13 6SR Bucks HP13 6SR E: mail@chilternsupport.com Tel: 01494 532 926 | Mob: 07553 373 357 | Fax: 01494 444 165 Company Registration Number 6708818

Email: mail@chilternsupport.com

Visit www.carechoices.co.uk for further assistance with your search for care

11

Telecare and specialist equipment We work with agencies across the county to bring Telecare and Telehealth technology into people’s own homes so that effective and efficient equipment and systems can be used to increase, maintain or improve the capability and independence of people who may have cognitive, physical or communication difficulties.

In addition to pendant alarms, Telecare equipment can include a: • natural and carbon dioxide gas detector • medicine reminder • sounder beacon that flashes when a door bell, telephone or alarm rings • temperature alarm • bed/chair occupancy sensor • flood detection for baths or sinks • pressure mat • under pillow vibrating alarm • bogus caller alarm • smoke detector • fall detector • movement detector.

There are four main areas where Telecare and specialist equipment is available to help people live at home.

Falls It is generally recognised that speedy response and attendance to a fall can impact on the future health of the patient. Falls can cause loss of confidence which may affect older people’s independence and willingness to remain within their own home.

Dementia Telecare can be used to support users and their carers to remain and feel safer within their own home through the use of sensory technology.

Telehealth This technology, introduced by the NHS, is used to involve patients in monitoring their own health (e.g. chronic obstructive pulmonary disease, congestive heart failure, diabetes) using homebased equipment linked with health professionals.

Telehealth services are likely to become a common feature of NHS care in the future and this service promotes joint working between health, social services and GP practices.

Social Care Alarms Community alarm and monitoring services were introduced in 2008 as an additional potential service from Buckinghamshire’s Adult Social Care.

‘in-Touch’ ‘in -Touch’ was launched in October 2007 in line with our vision ‘because Every Adult Matters’ (bEAM). We stay in regular contact by telephone with adults who may be finding it difficult to maintain independent living as a result of disability, illness, age, or social exclusion.

The service has been designed to identify and help those who may be in need to cope at home and to promote independence and wellbeing. ‘in-

12

Touch’ provides community-specific information and advice that enables people to make their own informed choices.

To find out more about these services and to the many ways we can help you can visit our website at www.buckscc.gov.uk , call 0845 370 8090 or email customerservices@buckscc.gov.uk

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Support for carers We understand that carers sometimes need a break and we are able to provide respite care so that the carer can take a break from their caring role. Care can be arranged in advance or in an emergency and can be provided at home, in a residential home or, under the new system of Self-Directed Support and in agreement with us, somewhere of your choice If you are looking after someone, a member of your family or friend, who needs help because they are ill, frail or have a disability, you are a carer. You

can have an assessment and be offered appropriate support by Adult Social Care.

The assessment is free and confidential. The carers’ assessment is for you, the person you care for does not have to be assessed as well but you can choose to be assessed together if you wish.

We will assess what kind of respite care will work best in your situation and tell you if you can get any financial help towards the care. You can also arrange and pay for care services directly yourself.

Short breaks for carers Additional funding has been made available by the NHS for carers, or those they care for, who get minimal or no support from Adult Social Care to benefit from short breaks.

The funding is usually in the form of a one off payment and can be used in several ways, including: • a short break or holiday away from home

• a regular activity outside the home • the cost of a sitter to be with the person you care for while you are absent To find out more and if you qualify for the funding please either email: shortbreaksforcarers@buckscc.gov.uk or phone customer services on 08453 708090.

In Case of Emergency (ICE) This scheme, to give peace of mind to carers, was introduced in February 2009. The scheme ensures cared-for people still receive care should their carer be unavailable leading to an emergency.

The scheme is run by Carers Bucks on behalf of the council. Carers can log essential information

with the scheme which has a database, accessible 24 hours a day.

Details of the scheme can be found on the council’s website www.buckscc.gov.uk, or by ringing adult social care on 0845 370 8090 or Carers Bucks on 01296 392711.

Stroke survivors Buckinghamshire County Council have contracted the Stroke Association to provide a range of new services for people who survive stroke, and their carers.

Services include support on discharge from hospital and home visits; an Expert Stroke Programme of courses. The courses are held once a week over a six week period and at different venues

around the county. They cover a range of topics to help people live with stroke and access services and support to help recovery.

For more information about these and other services available phone 0300 330 0761 or email bucksstrokesupport@stroke.org.uk

Sheltered housing This is provided by the district councils and housing associations across Buckinghamshire. Sheltered housing is a practical step if you would like more security and companionship but do not need to move into a residential or nursing home.

Sheltered housing offers independent living, in a flat or bungalow, within a complex with most schemes having access to a resident or nonresident warden or manager who can provide support, advice and a link to services.

Visit www.carechoices.co.uk for further assistance with your search for care

13

Extra Care housing Extra care housing, like sheltered housing, is based on self-contained accommodation, usually with communal extensive facilities. A higher level of support is provided which includes 24-hour support and the provision of meals on site.

The Council opened its first Extra Care housing scheme in 2012, in Aylesbury. The scheme offers

28 flats and communal areas for vulnerable and disabled adults over 55. The level of care and support is tailored to individual needs and two of the flats have two bedrooms so that their carer can live with them. For more information about Extra Care housing in Buckinghamshire phone: 08453 708090.

Patient Advice and Liaison Service (PALS) The free and confidential Patient Advice and Liaison Service (PALS) aims to guide patients, their relatives, friends and carers through NHS services.

PALS officers provide advice, support and information. They help to resolve concerns as they

occur, tell you about the complaints procedure or provide you with information about the services available to the public. They are also interested in suggestions from the public on how to improve services. See page 26 for details of your local PALS.

www.bucksconnect.org.uk www.bucksconnect.org.uk is an online directory of community and care support services which was launched by Buckinghamshire County Council in April 2012. ‘Bucks Connect’ is a key part of the Council’s commitment to modernising and transforming adult social care. The website has been designed as a one stop shop to make information more accessible and give people greater choice and control over the services they want to use.

The website lists local clubs and voluntary organisations that were previously registered on the BucksInfo.net web directory. Residents, service users and carers can use the new directory

Residential care

In addition to the many residential homes in the county Buckinghamshire County Council in partnership with housing association Housing Solutions and care provider the Fremantle Trust have built several new care homes across the

to find out about a wide range of services, activities and events - things to do, how to play an active role in their community and ways to get around the county.

Information can be found on health and wellbeing, including services and organisations to help people maintain their independence in their own homes, with information on local and national charities, community groups and organisations offering advocacy services, money advice and day care opportunities. Care home and supported housing providers advertise their services so people can find more out about the options available for short and long term care.

county. These homes provide care in a modern environment for younger adults with learning disabilities as well as residential and nursing care for older people.

Choosing a care home If you are choosing a care home or care home with nursing it is essential to consider the needs and preferences of the individual.

All care providers in the country must be registered with the Care Quality Commission (CQC).

14

Homes are categorised by the type of care they provide and are listed in this Directory. All homes are regularly inspected by the CQC, who report on their findings. These inspection reports are available at the home or from the CQC.

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

There are two types of care home:

Care homes (personal care only) If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital / savings exceed £23,250.

See page 22 for more information on paying for your care.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you have been ill, or in a home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, your care manager will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly; the current amount is £108.70 per week for the lower rate and £149.60 for the higher rate. You can contact the Nurse Care Management Teams for your area at your local Clinical Commissioning Group (CCG) - formerly the Primary Care Trust).

Aylesbury Vale Commissioning Group Verney House, Gatehouse Road Aylesbury HP10 8ET Tel: 01494 555555 Chiltern Clinical Commissioning Group (covering Amersham, Wycombe and South Bucks Room XR37, 2nd Floor Amersham Hospital, Whieldon Street, Amersham HP7 0JD Tel: 01494 734554 (The above contact information is correct at the time of going to press)

Specialist care In this Directory we indicate in full the type of care each home offers in the listings starting on page 31.

Physical disability Following an assessment of your needs, you may be eligible for help from Adult Social Care, including, short term reablement services, a personal budget and assistance with support planning to help you meet your needs, advice and guidance on how best to plan and undertake adaptations to your home, or how to access supported housing as well as advice and help for the person caring for you.

Information about day support services is available which can assist and support people to take part in activities, meet with others and regain their confidence.

A short break away from home can provide a welcome change for yourself and anyone caring for you. There are a variety of types of accommodation for people who need to live away from home. Short breaks might also be available to support you in your own home (through a ‘live-in’ carer).

The support you require if you have a physical disability must be tailored to your specific needs and can be provided by the independent and notfor-profit sectors as well as by Adult Social Care.

Help at home with personal care is available during the day and night, seven days a week. There are

Live-in Care from £675 per week

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

08000 121 247 | www.liveincare.info Aylesbury - 01296 509 987 also private agencies offering help at home with personal care and housework. Listings of home care continued on page 18 >> agencies start on page 9.

Visit www.carechoices.co.uk for further assistance with your search for care

15

Care homes checklist © 2013 Care Choices Ltd Home 1 ......................................................................................................................................................

£ .................

p/w

Home 2 ......................................................................................................................................................

£ .................

p/w

Home 3 ......................................................................................................................................................

£ .................

p/w

First impressions

1 2 3

• Can you handle your own money?

• Are staff warm, friendly, polite, clean and respectful?

• Does a hairdresser/chiropodist visit?

• Do the residents seem happy, active and sociable?

• Do staff have appropriate language skills/ knowledge?

• Does the home feel homely and welcoming?

• Are the staff formally trained?

• Is the home fresh, clean and comfortably furnished?

• Is there an adequate number of staff on both day and night?

Accommodation

• Are visitors welcome at all times?

Can they stay overnight?

• Are bedrooms single or shared? Is there a choice?

• Does the home provide its own transport?

• May your visitors join you at meals?

• Can you decorate and arrange your own room?

• How much choice do you get about meals?

• Can you bring your own furniture and TV?

• Is the food varied and interesting?

• Is there a call system for emergencies?

• Can the home cater for your dietary needs (eg Black and Minority Ethnic diets, vegetarian, vegan)?

• Can you control the heating in your room?

• Can you lock your room/secure place for valuables?

• Is there a separate dining room? Bar? • Are there both adapted showers and baths?

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas safe and accessible (eg for wheelchair users)?

• Is there adequate provision for sight or hearing difficulties?

• Are the grounds/gardens attractive and/or quiet?

• Can you have snacks or drinks any time?

In your room?

• Can you continue to pursue your hobbies?

• What activities and entertainment are organised?

• Are outings and holidays arranged?

At what cost?

Fees and contract terms • How much are the fees?

Do they cover all services available?

• Can you retain your own room if away?

• Are there any rules and restrictions (eg going out, returning)?

• Can you have a short-stay or trial period?

• Are residents involved in decisions on life in the home?

£

• Under what circumstances will the fees alter?

Life within the home

• Can you choose when to get up and retire every day?

£

• Will you be given a statement of terms on admission?

• Are all procedures, such as complaints, clearly spelt-out?

• Can you make and take calls in privacy and comfort?

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• What arrangements are there for religious observance (eg are places of worship nearby/is there a prayer room)?

16

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Milton Court Care Centre The best care is not about just ticking boxes ...

High quality nursing, dementia and residential care in a warm, homely and luxurious environment with a residents’ café, bar and shop.

• Nursing Care • Dementia Care • Multiple Sclerosis Care • Residential Care Long and short stays available for the over 50’s.

Milton Court Care Centre, Tunbridge Grove, Kents Hill, Milton Keynes, MK7 6JD. 01908 699 555 www.miltoncourt.com

• Early Onset Dementia • Parkinson’s Disease • Palliative Care • Respite Care

Specialist care continued Learning disability Adults with a learning disability may still be young when they enter residential or nursing care and they will have a whole range of different needs.

Homes often specialise and a good home will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities.

In Buckinghamshire we are also able to provide supported-living accommodation which gives much greater independence than in a residential setting while still giving support to the individual.

Care managers and community nurses can give

pj_care_small_horizontal_184.pdf

1

18/12/2012

information to enable people to make the right choices for themselves and offer help and support for people with learning disabilities by offering assessments, coordinating care, working with legislation and guidance for safeguarding adults, developing services for people with a learning disability and by promoting rights, independence, choice and inclusion within the community.

A wide range of day opportunities are also offered by Adult Social Care which can give you the chance to learn new skills and become involved in the community.

13:48

C

M

Y

CM

MY

CY

CMY

K

18

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Housing with care If you are considering moving out of your family home, there are a number of options that could be explored before considering a care home. You may be able to have your own flat with support.

There is also the option of supported living, where you can share a property with other people with support provided for all. Support can include learning independent living skills like cooking, cleaning and money management as well as help with health needs. Either of these options can often give you greater independence and choice than care homes may be able to offer. There are other alternatives too such as Shared Lives (formerly Adult Placement) or Shared Ownership schemes that could be considered and these can be set up through Adult Social Care.

An important change affecting people with learning disabilities is the use of Personal Budgets (explained on page 25), putting people at the centre of how they choose to pay for their support. This

may be in their own flat or house, a supported living scheme or a care home or care home with nursing which specialises in this type of care.

Many adults with learning disabilities can live in their own homes in their local communities with support but there may be times when an individual has specialist health care needs or behaviour that is particularly challenging when a care home may be more appropriate.

Care homes for people with learning disabilities often specialise, for example there are homes for people with autism and challenging behaviour or dementia. A good home will provide opportunities to learn and maintain skills and opportunities to take part in enjoyable and stimulating activities. Care managers, social workers and community nurses from Adult Social Care, who specialise in learning disability, will be able to give you information to enable you to make the right choices.

Dementia A care home should be able to maintain and improve your quality of life. Depending on the degree of the dementia you should be able to live in a care home that offers quality personal care and person-centred care. It is important to consider homes that provide nursing care in case your condition deteriorates and you require a higher level of care. Many care homes offer specialist units with experienced nursing staff and facilities adapted to the needs of residents with dementia.

People with dementia can benefit from a range of group or individual therapies. Most people benefit from social interaction and mental stimulation, including reminiscence. Activity coordinators and occupational therapists can provide people with dementia with reality orientation, reminiscence and validation therapy. Music therapy, art therapy

approaches and other creative therapies can also be helpful. Behaviour management approaches that promote understanding of the person with dementia can also be helpful and trained staff can offer this service within many establishments.

Mental health If you have mental health needs, residential care can help improve the quality of your life – the structured environment and activities provided can build up your confidence. The care providers should assess you carefully to make sure the placement is right for you. A qualified member of the residential care staff may visit you at home, talk to you and look at your assessments of health/ social care need.

To find out more about mental health care in your region, organise visits to prospective care homes.

Ask the residents about the care they receive.

- Are psychiatric nurses available if needed?

- Do the activities provided assist rehabilitation?

- What are the attitudes to medication and other therapies?

Visit www.carechoices.co.uk for further assistance with your search for care

19

residential dementia care checklist

© 2013 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 16.

residents

Staff

The best indication of a good home is that the residents appear happy and responsive.

It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

• Are there rummage boxes around the home to stimulate residents?

• Do they have any training and experience in dementia care?

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check: • There is adequate signage and cues for different parts of the home such as dining room and bathroom.

• Will the person with dementia have a member of staff particularly responsible for their care?

• Is there a member of staff you can talk to about your own worries about the person with dementia?

• The home’s policy about locking external doors.

manager/head of home

Bedrooms

A manager who is caring as well as efficient can make all the difference to a home.

You may want to find out whether the person with dementia can have a single room and whether: • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities

• Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

Residents should be stimulated without feeling stressed.

• Are reminiscence activities available?

• Are residents able to compile memory boxes?

• Do staff compile life story books including photographs and mementoes?

Looking

? t r o p p u s r o e r a for c

n ce and informatio vi ad T EN D EN EP port es an IND A personalised re advice line provid s. e ht fre rig y’s d or an ct g ire in D nd This ation, fu housing with g care, accommod in ss pa m co all care homes or en e of ic ils ta serv de g in id sing r customers prov ation about choo fo rm d fo te in ra ry ne ta ge en be m can ith supple eet their criteria w m at th es m he sc care . service to and funding care 7 will enable the 07 92 38 00 08 r taking ephone numbe looking for, while re u’ One call to the fre yo re ca of exactly what type build a profile of sts. needs and intere al on rs pe ur yo t into accoun

7

7 0 2 9 8 3 0 0 8 0 l l Ca

20

ple

Advice for older peo

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Luxury Living & Exceptional Care in rural Buckinghamshire

Welcome

Our services

to our brand new care home in Maids Moreton, a small village close to the historic market town of Buckingham. We provide luxury residential care for individuals or couples, specialist dementia care, respite and day care.

Our mission is to provide luxury living and exceptional care.

Concierge Service

We begin by staffing our home well above the industry average and providing thorough staff training which ensures that our residents enjoy the very best quality of life and our staff love working here.

Why Maids Moreton Hall?

Simply because we recognise that to provide a genuinely luxurious lifestyle coupled with first class care to our residents we don’t need to do things expensively, just do them very well.

Chauffeur-driven car Extensive Bar & Bistro Hair salon / nail bar Cinema Room Fine dining Counselling and well-being Wooded gardens Ground floor garden terraces Regular free events Substantial staffing levels

week r e p 900

nly ÂŁ o m e fro clusiv n i y l l fu

01280 818 710 Maids Moreton Hall, Church Street, Maids Moreton, Buckingham MK18 1QF

maidsmoretonhall.co.uk info@maidsmoretonhall.co.uk

Paying for care Buckinghamshire County Council provides a factsheet ‘Do you have to pay?’ which explains what contribution (if any) you will have to make towards paying for any services you need. Further information about paying for care can be found on page 25.

Contact Adult Social Care at Buckinghamshire County Council, County Hall, Aylesbury HP20 1YU or phone 08453 708090 for a current factsheet.

The factsheet can also be downloaded from our website www.buckscc.gov.uk

Paying for your own care In Buckinghamshire around 15 per cent of people paying for their own care in a care home turn to Adult Social Care for help as they have run out of money. Through careful planning most self-funders could avoid this situation.

There are schemes to help people who are not eligible for financial assistance from Adult Social Care, but need care in their own home or are considering moving into a care home, to get the best advice available to fund their care and ensure:

As well as advice about what welfare benefits may be available, for example the Attendance Allowance, we can signpost people for independent financial advice on the options to pay for their long term care.

For more information call 01296 383304 or email intouchselffunders@buckscc.gov.uk

• they avoid the disruption of having to move to a less expensive care home because their fees are above Adult Social Care contracted rates • they preserve their family legacy.

Adult Social Care’s contribution towards care in private sector care homes Adult Social Care appreciate that the current financial climate in the care sector is challenging. It is recognised that considerable pressure exists for both those who purchase and those who provide care home placements.

Complex or variable needs are assessed individually and can attract additional funding.

Fees charged by some homes may be higher than the maximum rates that we can pay for reasons other than complex or variable needs. In these cases the difference will need to be met by an agreed third party contribution called a ‘top-up’ or ‘third-party top-up’.

Where the local authority is funding the placement in a care home the law says that you are not allowed to make this additional payment yourself, except in

limited circumstances. Therefore, the additional payment normally has to be made by someone else, for example a family member or charity.

Before anyone agrees to make additional payments on your behalf they should be aware that the amount could increase and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should seek help and advice from the local authority. Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement.

Your care manager will be able to give you more information.

Buckinghamshire fee levels At the time of publication the fee levels for Buckinghamshire were not available.

22

To find out current fee levels please telephone 0845 370 8090 or email customerservices@buckscc.gov.uk

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Self-funding Sub heading advice If you have capital or savings of more than £23,250 you will have to pay in full for any care services you require but you are still entitled to an assessment of your needs by Adult Social Care.

If you have assets of less than £14,250, your contribution will be assessed only on your income and Adult Social Care meets the shortfall subject

to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of your need:

Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, Adult Social Care will

help with the cost for the first twelve weeks of permanent care provided they agree that care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, any financial help from Adult Social Care will be charged against the value of your home and recovered once your house has been sold.

However, Adult Social Care may limit how much

they will pay and it may affect your entitlement to pension credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £53.00 per week for those needing care by day or night, and at

the higher rate of £79.15 per week for those needing care both during the day and night. Everyone can, and should, claim this benefit.

Faced with the COST OF PAYING FOR care?

Help with planning – for older people, their families and friends

Contact PayingForCare by freephone on *Telephone calls may be recorded for training and monitoring purposes.

0808 208 9994*

PayingForCare offers help, information and advice about long term care and enables those that need regulated financial advice to make contact with specialist care fees financial advisers. PayingForCare Limited (“PayingForCare”) is registered in England and Wales (Company no. 7866192). The registered office is Regent House, 1-3 Queensway, Redhill, Surrey, RH1 1QT. PayingForCare is part of the Partnership group of companies which includes Partnership Life Assurance Company Limited, an authorised insurer.

Visit www.carechoices.co.uk for further assistance with your search for care

23

nHS nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you may be entitled to a non-means-

tested NHS Nursing Care Contribution (currently £108.70 per week) towards the cost of your nursing care. This is paid directly to the home.

nHS Continuing Care funding You can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home like having a bath or dressing.

If you live in a care home with nursing

(traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

running out of money If your capital is likely to reduce to £23,250, you must let Adult Social Care know well in advance as they may step in to help with your care fees. They must conduct an assessment of your situation and may make a contribution – described on page 23.

If you are in a care home and it charges more than Adult Social Care will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they

may have to pay this for some time. Alternatively, you would have to find a cheaper home.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. For further advice and information, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Speak Up if you think you’ve seen adult abuse Cut out and keep

If not YOU then WHO?

Safeguarding is everybody’s business.

Physical, financial, sexual or emotional abuse, neglect or bullying. Worried? Not sure what to do? Call us.

Speak up: 0800 137915 Visit: www.bsvab.org Email: safeguardingadults@buckscc.gov.uk Who is the Buckinghamshire Safeguarding Vulnerable Adults Board (BSVAB)?

Scan to find out.

24

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

What will you have to pay for your care?

Do you have capital or savings of more than £23,250?

The value of your home is included when assessing capital unless: • Your partner or • a relative who is over 60 or incapacitated or • a child under 16 who you or a former partner are responsible for.

No....

Adult Social Care will contribute financially towards your care costs.

How much?

To work out how much they will pay, you must arrange an Assessment of your needs.

This will define your care needs and how they will be best met and your financial situation. Any homes you consider must be able to meet these needs.

Your choice of care home will be limited to those that accept Adult Social Care’s funding level. More expensive homes will expect you to arrange a third

Yes....

Arrange for an Assessment with your local authority to define your care needs. Whichever homes you consider they must be able to meet your assessed care needs.

If, apart from your property, your savings are less than

party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

If your capital is less than £14,250, and the home you choose charges fees that are within Adult Social Care’s funding rate, your contribution will be assessed only on your income.

With capital between £14,250 and £23,250 you will be expected to contribute £1 per week from your savings, for every £250 you have above £14,250, in addition to the contribution from your income.

£23,250 your local authority can help with your care costs for the first twelve weeks. After this time, any money from them will be regarded as a loan and will need to be repaid once your house is sold.

Whatever your circumstances...

Remember:

Moving into a nursing home?

• If your partner still lives at home, they will not be means-tested. If you have a private pension, only half will be considered when you are assessed.

• You will be eligible for the NHS Nursing Care Contribution – currently £108.70 per week.

• Your assessment will be made up of two elements, a care part and a financial one.

• A nursing home will generally be more expensive than a care home offering ‘personal care’ only.

Consider claiming: • Income support • Pension Credit Definitely claim: • Attendance Allowance, worth either £53.00 or £79.15 per week depending on your care needs.

Always seek advice: •

Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Please contact your local authority for information on their contribution to care fees. Telephone: 0845 370 8090.

Some of the figures mentioned here may change over the life of this Directory.

Looking for care or support?

For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

Advice for older people

Visit www.carechoices.co.uk for further assistance with your search for care

25

Essential information Looking for care or support?

This Directory’s free advice line, in association with FirstStop Advice, provides an independent advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with

supplementary information about choosing and funding.

One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Complaints, comments and compliments If you are being harmed in some way by the person who is supposed to be looking after you or if you think someone you know is being mistreated call the Council’s Careline on 0800 137915.

If you are living in a care home, you should feel able to complain about any aspect of your care that affects your happiness or comfort. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

All registered homes have a complaints procedure, details of which must be made available to residents, relatives and other carers.

If you need to make a complaint you should initially tell the manager of the home to see if things can be put right.

If you or your relatives continue to be worried about any aspect of your care or treatment then you should contact the Adult Social Care Team

or the Care Quality Commission (CQC), see below for contact details. The same applies, of course, if you wish to make a compliment or constructive comment.

To request further information or our leaflet ‘Listening, Responding, Improving’ which explains how to comment, compliment or complain telephone 0845 370 8090.

In Buckinghamshire Adult Social Care welcome your feedback, whether you have a complaint, comment or compliment. You can contact Adult Social Care by phone or post: Call: 01296 383350 Write to: Freepost RRBS-EBKU-LJXR, Customer Care Manager, Adult Social Care, Buckinghamshire County Council, County Hall, Aylesbury HP20 1YU

The Care Quality Commission (CQC) The CQC register people who want to run care services for adults, including care homes and home care agencies.

They check whether they meet legal requirements.

For example, if the owner or manager of a service has a criminal record, the CQC can refuse to give them a registration certificate. The CQC make information about all registered services available to the public.

• the staffing, services and facilities to be provided are of a reasonable standard •

care homes can offer nursing care to people if they have been registered to provide this facility, in addition to the provision of residential care.

Before a home can be registered the CQC must be satisfied that:

Inspection reports can be found on their website at www.cqc.org.uk or by contacting them at:

• the proprietor and the person in charge of the homes are suitable people

The Care Quality Commission (CQC) South East Region Tel: 01622 724950

• the building is fit to be used as a care home

26

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Safeguarding vulnerable adults in Buckinghamshire Buckinghamshire County Council and our partners in Thames Valley Police, the National Health Service and service provider organisations have a Safeguarding Vulnerable Adults Board to ensure that vulnerable people are protected from abuse, and that where abuse exists, every effort is made to bring abusers to justice.

We have developed multi-agency policies and procedures to ensure that we work together to make life better for our most vulnerable citizens.

All agencies in the statutory, voluntary and private sectors have agreed to follow these procedures.

If you believe that you are being abused – physically, financially, emotionally, sexually or through neglect – or if you believe that someone else is being abused, please contact one of the following:

Out-of-Hours Social Work Team – outside office hours, including weekends and bank holidays - 01494 675802 Thames Valley Police Telephone - 0845 850 5505 (in an emergency, dial 999) Any Social Work Team or your social worker or care worker, if you have one.

More information is available on the Buckinghamshire County Council website: www.buckscc.gov.uk

Careline – a confidential telephone reporting line, available from 9 until 5, Monday to Friday – 0800 137915.

The Mental Capacity Act The Act legalises current best practice and common law principles concerning people who may lack mental capacity and those who take decisions on their behalf. The Act affects everyone aged 16 and over and provides a statutory framework to empower and protect people who may not be able to make some decisions for themselves, for example, people with dementia, learning disabilities, mental health problems, stroke or head injuries.

In October 2007, current statutory schemes for enduring powers of attorney and Court of Protection receivers were replaced with reformed and updated schemes. There are two new criminal offences of ill

treatment or wilful neglect of a person who lacks capacity, which can carry a sentence of up to five years imprisonment.

There is a Court of Protection, a Public Guardian’s Office and revisions to arrangements for receivership and power of attorney. There is an advocacy service for vulnerable people with no relatives or friends dealing with serious medical decisions or decisions regarding long term care. This is known as the IMCA Service (Independent Mental Capacity Advocacy Service). The Act also provides for the opportunity to make ‘Advance decisions to refuse medical treatment.’

‘Deprivation Sub heading of Liberty Safeguards’ This legislation became effective from April 2009 and impacts on many of those people working in care homes or hospitals.

Most importantly, it aims to help protect the rights of people who have a disorder or disability of the mind. The Deprivation of Liberty Safeguards Act forms part of the Mental Capacity Act 2007 and refers to the rights that individuals have, to be cared for in a way that doesn’t limit their rights or freedom.

The Government has made a commitment that people with ongoing care needs such as old age, illness or disability should be cared for in ways that promote their independence, well-being and choice.

Further information about this Act can be found on the Council’s website www.buckscc.gov.uk or by telephoning customer services at 0845 370 8090

Visit www.carechoices.co.uk for further assistance with your search for care

27

Useful local contacts Adult Social Care Buckinghamshire County Council

by providing information, advice and emotional support.

Tel: 0845 370 8090

Tel: 01296 392711 Web: www.carersbucks.org

Info: customerservices@buckscc. gov.uk Web: www.buckscc.gov.uk Age UK Buckinghamshire (previously called Age Concern) Confidential, up-to-date, independent information and advice on all issues of concern, including dementia, to older people, their families, friends and carers.

Helpline tel: 01296 431911 - is open between 9.30 and 12.30 each weekday morning.

Web: www.ageuk.org.uk/ buckinghamshire Alzheimer’s Society Alzheimer’s Society works to improve the quality of life of people affected by dementia by providing advice, information and support.

Aylesbury and Buckingham Tel: 01296 331722 Web: www.alzheimers.org.uk/ aylesbury&buckingham Milton Keynes Tel: 01908 232612 Web: www.mkalzheimers.org.uk South Buckinghamshire Tel: 01494 670909 Web: www.alzheimers.org.uk/ SouthBuckinghamshire Care Quality Commission, The An independent body set up by government to carry out inspections, report on care services and councils with the aim of improving social care.

Tel: 03000 616161 Web: www.cqc.org.uk

Citizens Advice Bureau A registered charity offering advice and information to the public on a wide range of topics. The service is free, confidential and independent.

Buckinghamshire Hospitals NHS Trust Tel: 01296 316042 Email: pals@buckshosp.nhs.uk NHS 111

From March 2013 NHS 111 is the new three-digit number which is making it easier for patients to Amersham access local NHS healthcare services.

Tel: 0844 245 1289 NHS 111 will get you through to a Aylesbury and District team of trained call advisers, who Tel: 0844 411 1444 are supported by experienced Buckingham, Winslow and District clinicians. They will ask questions to assess your symptoms and provide Tel: 0844 245 1289 the healthcare advice you need or Chiltern direct you to the right local service.

Tel: 0844 245 1289 The NHS 111 team will, where High Wycombe and District possible, book you an appointment Tel: 0844 499 4108 or transfer you directly to the Milton Keynes Central people you need to speak to. If they Tel: 01908 604 475 think you need an ambulance, they will send one immediately, just as if Web: www.citizensadvice.org.uk you had originally dialed 999.

Crossroads You should call NHS 111 if: Caring for Carers • You need medical help fast, but Provide a reliable, tailored service, it is not a 999 emergency for each carer and the person they • You do not know who to call for care for, this charity improves medical help or you do not the lives of carers by giving have a GP to call them a break from their caring • You require health information or responsibilities. or reassurance about what to next Crossroads Care Central and For less urgent health needs, you South Buckinghamshire should still contact your GP in the Tel: 01494 568980 Web: www.buckscrossroads.org.uk Email: info@buckscrossroads.org.uk Buckinghamshire Hospitals NHS Trust Tel: 01494 434411 Web: www. buckinghamshirehospitals.nhs.uk

usual way. The 111 service is also available via ‘Typetalk’ 18001 111 Oxfordshire & Buckinghamshire Mental Health NHS Trust Tel: 0800 328 7971 Email: pals@obmh.nhs.uk Milton Keynes General Hospital NHS Trust

Email: buckshospitals.info@ buckshosp.nhs.uk.

Tel: 01908 243633 Email: pals@mkpct.nhs.uk

Healthcare advice and support

Wycombe and Amersham Hospitals

Carers Bucks

Patient Advice and Liaison Service (PALS)

Supports carers in their caring role

Each NHS Trust in

28

Buckinghamshire has a PALS within it.

Tel: 01494 425882 Email: pals@buckshosp.nhs.uk

Helping you to Choose and Pay for Care - 0800 38 92 077 Advice for older people

Healthwatch From April 2013 the Healthwatch Bucks will be launched to help you get the best out of your local health and social care services. The public has few ways to use its powerful voice and may not realise the difference it can make to services. Our health and social care system is going through massive change.

People may not believe that they have real power.

People rarely speak up for fear of repercussions through the lack of engagement or because they don t think they can make a difference. Healthwatch is

an opportunity for the public to use its voice to have real influence.

If you want advice or information about your health and social care options in Bucks contact Healthwatch Bucks. If you have something to share about your experience of health or social care services in Bucks please let us know.

Contact: 0845 389 0389

MKB Care Association MKB Care Association exists to support anyone who is involved in Adult Social Care in the Buckinghamshire and Milton Keynes area whether you are • A care provider organisation (private, voluntary or charitable) • Personal Assistants in care • Staff working in care • Looking for care • A family carer • Receiving care.

We are here to provide information, training, support and guidance and promote high standards of care within the County.

Looking

Through our partnership agreement with Buckinghamshire County Council, MKB Care is committed to ensuring that ALL providers can access good quality and cost effective training. This training and support is available to ALL private, voluntary and independent organisations within Buckinghamshire irrespective of whether you have chosen to become a paid member of the Association.

Please note that our paid members are marked within this Directory as MKB Care Association Members.

For further details please visit: www.mkbcare.org.uk email: enquiries@mkbcare.org.uk or call: 0844 800 8378

? t r o p p u s r o e r a for c

rmation T advice and info EN D EN EP D IN ides an ised report e advice line prov rights. A personal d an g in nd fu This Directory’s fre n, modatio with ssing care, accom homes or housing re ca l al of ils ta service encompa iding de choosing for customers prov formation about in ry ta en m le can be generated pp with su meet their criteria care schemes that . e to and funding care enable the servic ill w 7 07 92 38 0800 hile taking ephone number u’re looking for, w One call to the fre yo re ca of pe ty t exactly wha build a profile of terests. onal needs and in rs pe ur yo t un co into ac

7 7 0 2 9 8 3 0 0 8 Call 0

ple

Advice for older peo

Visit www.carechoices.co.uk for further assistance with your search for care

29

A registered charity and not-for-profit organisation

With over 20 years’ experience in senior care we are renowned for making a difference. We exist to provide life enhancing, high quality care with kindness and respect. Our most vital resource is our outstanding care staff who are committed to helping our residents live life to the full in a safe, warm and welcoming environment.

The Fremantle Trust have purpose built and thoughtfully furnished homes offering Residential, Nursing, Palliative, Specialist Dementia and Respite care across the following locations:

.

.

. Lewin House, Aylesbury . Sir Aubrey Ward, Marlow Farnham Common House, Farnham Common . The Heights, High Wycombe . Icknield Court, Princes Risborough . Lent Rise, Burnham

Carey Lodge, Wing Chalk Leys, Great Missenden Cherry Garth, Holmer Green

NEW for 2013! Hibbert Lodge, Chalfont St Peter (opening in August 2013) Fremantle Court, Stoke Mandeville (opening in November 2013)

Passionate about Care To find out more and arrange a visit, please call our Family Liaison Managers on: 01296 737371 and quote reference FT170 For address details of our homes, please refer to the Index of this publication. www.fremantletrust.org For all our CQC inspection reports, please visit www.cqc.org.uk FT170 FT170

caring

Contact one of our homes directly using the number below, or visit www.fshc.co.uk Hamilton House Care Home West Street, Buckingham, Buckinghamshire MK18 1HL T: 01280 813414 E: hamilton.house@fshc.co.uk Chiltern Court Care Home Aylesbury Road, Wendover, Buckinghamshire HP22 6BD T: 01296 625503 E: chiltern.court@fshc.co.uk Coombe Lodge Care Home Nash Lee End, Wendover, Buckinghamshire HP22 6BH T: 01296 696944 E: coombe.lodge@fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers Our mission is to be recognised at all levels for our high standards of professionalism, service and quality of care which are based around each person’s individual needs. Some of our residents have only modest care requirements, and may simply enjoy living within a secure and caring environment, others need 24 hour nursing assistance. Whatever the need, care is delivered with patience, kindness and understanding in safe and therapeutic environment.

Burlington Care Homes

“ We make the time to

Windsor Lodge Care Home

understand how to enrich the lives of our residents.”

CARE FOR THE ELDERLY

• Set in 10 acres of beautiful landscaped gardens • A “home from home” environment • A dedicated team of staff who work closely with residents to ensure a continually high standard of individualised care.

• Access to a dietician, GP & district nurses

We offer short and long term placements in a comfortable, caring and relaxed setting with first class 24hr residential care alongside expert care for people with dementia.

Call our friendly team at

Burlington Hall

01908 289700

burlingtoncare.co.uk

30

Advice for older people

Burlington Hall is registered and regulated by Buckinghamshire County Council and the Care Quality Commission

www.wlch.co.uk

Windsor Lodge Care Home Windsor Road, Gerrards Cross, Buckinghamshire SL9 8SS Telephone: 01753 662342 • Email: info@wlch.co.uk.

We are committed to improving their quality of life, including their physical, emotional and spiritual well-being.

Helping you to Choose and Pay for care • 0800 38 92 077

Care homes Alde House Church Road, Penn HP10 8NX Tel: 01494 813365 MKB Care Bartlett’s Residential Home Peverel Court, Portway Road, Stone Aylesbury HP17 8RP Tel: 01296 747000 MKB Care Bradbury House Windsor End, Beaconsfield HP9 2JW Tel: 01494 671780 MKB Care

OP

OP D

OP SI

Burlington Hall Care home 9 Station Road, Woburn Sands MK17 8RR Tel: 01908 289700 OP D

Advert page 30 Carey Lodge Church Street, Wing LU7 0NY Tel: 01296 689870 MKB Care Advert page 30 OP D Chalk Leys 119 High Street, Great Missenden HP16 0BB Tel: 01494 863051 MKB Care OP

Advert page 30 Chartridge Lane, 69 69 Chartridge Lane, Chesham HP5 2RG Tel: 01494 810117 MKB Care LDA

Advert inside front cover Cheriton Care home 9 Stubbs Wood, Chesham Bois, Amersham HP6 6EY Tel: 01494 726826 MKB Care OP D PD SI Cherry Garth Orchard Way, Holmer Green HP15 6RF Tel: 01494 712689 Advert page 30 OP D PD MH SI Cherry Tree House 49 Dobbins Lane, Wendover, Aylesbury HP22 6DH Tel: 01296 623350 MKB Care OP Chesham Bois Manor Amersham Road, Chesham HP5 1NE Tel: 01494 783194 MKB Care Chestnuts, The Lavric Road, Aylesbury HP21 8JN Tel: 01296 414980 MKB Care

Chilterns Manor Northern Heights, Bourne End SL8 5LE Tel: 01628 528676 MKB Care OP

Advert inside front cover Chilworth House 7 Rectory Avenue, High Wycombe HP13 6HN Tel: 01494 526867 MKB Care

OP

Croft, The The Penningtons, Chestnut Lane, Amersham HP6 6EJ Tel: 01494 732500 OP D PD SI

Advert page 32 Culwood House residential home for the elderly 130 Lye Green Road, Chesham HP5 3NH Tel: 01494 771012 MKB Care

OP D SI

Epilepsy Society Croft Cottage 17 Rickmansworth Lane, Chalfont St Peter, Gerrards Cross SL9 0JY Advert page 18 Tel: 01494 601374 MKB Care PD LDA YA Epilepsy Society Greene House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Advert page 18 Tel: 01494 601374 MKB Care PD LDA YA Epilepsy Society Micholls House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Advert page 18 Tel: 01494 601374 MKB Care PD LDA Epilepsy Society Milton House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Advert page 18 Tel: 01494 601374 MKB Care OP PD

OP D

Epilepsy Society Morton House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374 MKB Care PD LDA YA

Advert page 18

OP D PD SI Advert page 32

Epilepsy Society Russell House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Advert page 18 Tel: 01494 601374 MKB Care PD LDA YA

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

31

Care homes continued fArnHAM CoMMon HoUSe Beaconsfield Road, Farnham Common,Slough SL2 3HU Tel: 01753 669900 MKB Care op d advert page 30

niCHolAS HoUSe 147 Lent Rise Road, Burnham, Slough, Berkshire SL1 7BN Tel: 01753 856466

op d

HAMilton HoUSe CAre HoMe West Street, Buckingham MK18 1HL Tel: 01280 813414 MKB Care

old SCHool HoUSe, tHe Thame Road, Longwick Princes, Risborough HP27 9SF Tel: 01844 343620

op d

op advert page 30

HArriAS HoUSe reSidentiAl CAre HoMe Hedgerley Lane, Beaconsfield HP9 2SD Tel: 01494 674204 MKB Care HolMerS HoUSe Holmers Farm Way, Cressex Road, High Wycombe HP12 4PU Tel: 01494 769560 MKB Care

op

op d pd si advert page 32

iCKnield CoUrt Berryfield Road, Princes Risborough HP27 0HE Tel: 01844 275563 MKB Care advert page 30 op d Keep Hill reSidentiAl HoMe 17 Keep Hill Drive, High Wycombe HP11 1DU Tel: 01494 528627 liMe tree CoUrt ltd Church Street, Twyford MK18 4EX Tel: 01296 730556 MKB Care

op

op d

orCHArd, tHe 56 High Street, South Stewkley, Leighton Buzzard LU7 0HR Tel: 01525 240240 MKB Care

op

penley grAnge Marlow Road, Stokenchurch HP14 3UW Tel: 01494 483119 MKB Care lda advert inside front cover prAtt HoUSe Quill Hall Lane, Amersham HP6 6LU Tel: 01494 722940

op

rApleA CAre HoMe Farthing Green Lane Stoke Poges SL2 4JQ Tel: 01753 644459

op d

rAynerS reSidentiAl CAre HoMe Weedon Hill, Hyde Heath, Amersham HP6 5UH Tel: 01494 773606 MKB Care op d

lindenS, tHe Stoke House, Stoke Road, Stoke Hammond MK17 9BN Tel: 01908 371705 MKB Care op

roCK HoUSe reSidentiAl CAre HoMe Austenwood Lane, Chalfont St Peter SL9 9DF Tel: 01753 882194 MKB Care op d mh

little oAKS reSidentiAl HoMe Daws Lea, High Wycombe HP11 1QG Tel: 01494 446878 MKB Care

rUSHyMeAd reSidentiAl CAre HoMe Tower Road, Coleshill, Amersham HP7 OLA Tel: 01494 727738 MKB Care

op

MAriA reSidentiAl HoMe Silver Birches, Kendalls Close, High Wycombe HP13 7NJ op d Tel: 01494 530042 MeAdowSide reSidentiAl HoMe 202 Little Marlow, Road Marlow SL7 1HX Tel: 01628 898068 MKB Care

op

Milton CoUrt CAre Centre Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD Tel: 01908 699555 MKB Care op d pd ya advert page 17

Sir AUBrey wArd HoUSe Prospect Road, Marlow SL7 2PJ Tel: 01628 890150 MKB Care

op d

op d advert page 30

St leonArdS CAre HoMe 86 Wendover Road, Aylesbury HP21 9NJ Tel: 01296 337765 MKB Care

op d

StoneHill HoUSe 106 Churchway, Haddenham HP17 8DT Tel: 01844 290028

op

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

33

   

      



www.westgatehealthcare.co.uk

Looking for quality care? 

     Weston Turville, Aylesbury, Bucks, HP22 5ZB Way,    hampdenhall@westgatehc.co.uk          

Hampden Hall Care Centre Tamarisk

01296 616 600



          

  The Care Employer Award Winner The Frontline Leader Award Winner

Care homes continued Sunrise of beaconsfield ltd 30-34 Station Road, Beaconsfield HP9 1AB Tel: 01494 739602 Swan House High Street, Winslow MK18 3DR Tel: 01296 711400 MKB Care

OP D

OP D PD SI Advert page 32

Swarthmore Housing Society Ltd 31 Marsham Lane, Gerrards Cross SL9 8HB Tel: 01753 885663 MKB Care White Hill House Residential Home for the elderly 128 White Hill, Chesham HP5 1AR Tel: 01494 782992 MKB Care

OP

OP D SI

White Plains Care Home Tilehouse Lane, Denham UB9 5DE Tel: 01895 832190 MKB Care

OP D

Willow, The 110 Chartridge Lane, Chesham HP5 2RG Tel: 01494 773451 MKB Care

OP

Windsor Lodge care home Windsor Road, Gerrards Cross SL9 8SS Tel: 01753 662342 MKB Care OP

Advert page 30 Woodlands Park care centre Aylesbury Road, Great Missenden HP16 9LS Tel: 08444 725138 OP D PD MH SI

Care homes with nursing Austenwood Nursing Home 29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA Tel: 01753 890134 MKB Care

OP Advert page 36

Avondale Care Home Gatehouse Road, Aylesbury HP19 8EH Tel: 01296 438032 OP D

Advert page 39 Brendoncare Chiltern View St John’s Drive, Stone Aylesbury HP17 8PP Tel: 01296 747463 MKB Care OP D MH

Advert page 39 Brook House 28 The Green, Wooburn Green HP10 0EJ Tel: 01628 528228 MKB Care OP

Advert inside front cover Burnham Lodge Parliament Lane, Burnham SL1 8NU Tel: 01628 667345 MKB Care OP

Advert page 36 Catherine Court Nursing Home Cressex Road, High Wycombe HP12 4QF Tel: 01494 524850 OP D PD LDA MH

Advert page 36

caton house Nursing Home 37 Epsom Grove, Bletchley, Buckinghamshire MK3 5NR Tel: 01908 630670

OP D PD MH SI

Chalfont Lodge Denham Lane, Chalfont St Peter SL9 0QQ Tel: 01753 468147 OP D PD YA Advert page 36 Chandos Lodge Nursing Home Blackpond Lane, Farnham Common, Slough SL2 3ED Tel: 01753 643224

OP

Cherry Tree Nursing Home Bledlow Road, Saunderton, Princes Risborough HP27 9NG Tel: 01844 346259 MKB Care

OP

Chiltern Court Care Home Aylesbury Road, Wendover, Aylesbury HP22 6BD Tel: 01296 625503 OP

Advert page 30 Chiltern Grange Care Home Ibstone Road, Stokenchurch, High Wycombe HP14 3GG Tel: 01494) 482104 OP D YA

Advert page 39 continued on page 37 >>

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

35

Catherine Court, High Wycombe

The best care is on your doorstep At Catherine Court we ensure that every resident feels listened to, involved and, above all, cared for in the way that’s right for them.

In our warm, welcoming home our experienced care team provides quality nursing and respite care as well as specialist support for people living with Alzheimer’s and other forms of dementia.

Visit us or call today

0333 321 0937

Catherine Court, Cressex Road High Wycombe HP12 4QF careuk.com/catherine-court

Choosing the right care home for Mum was made easier.

• Nursing Care • Residential Care • Dementia Care • Respite Care

From the moment my mother and I first visited her Barchester home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful.

T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea?

www.barchester.com

Ashby House Care Home

Milton Keynes, Buckinghamshire, MK6 5LS

Tel: 01908 824 932

Chalfont Lodge Care Centre

Chalfont St. Peter, Buckinghamshire, SL9 0QQ

Tel: 01753 468 147

Shelburne Lodge Care Home

High Wycombe, Buckinghamshire, HP11 2LJ

Tel: 01494 840 343

Austenwood nursing home

• Established reputation for providing high quality nursing care with dignity and understanding

• Burnham Lodge is a beautiful manor house set in nine acres of landscaped gardens and woodland

• Safe and secure environment for 29 residents

• Burnham Lodge achieved the highest 3 star rating awarded by the Care Quality Commission for the excellent quality of care provided

• Freshly prepared appetising food

• Each room is individually and beautifully decorated, most are en suite and some are equipped with walk in showers • Short and long term stays available, whether convalescing from an illness, accident or operation, or in need of something more permanent • Delicious and nutritious meals offered for all dietary needs. Menus are seasonal, we buy British wherever possible and all meals are prepared by a dedicated team on site

Visit www.burnhamlodgecare.com or call 01628 667345

36

Advice for older people

• Comfortable homely environment • Loyal, friendly & highly trained staff • Engaging activities, hobbies & trips out

29 north Park, Gerrards Cross, Buckinghamshire SL9 8JA Telephone: 01753 890134 • Web: www.austenwood.co.uk

Helping you to Choose and Pay for care • 0800 38 92 077

Care homes with nursing continued Chilton House Chilton, Aylesbury HP18 9LR Tel: 01844 265200

OP

Hulcott Nursing Home The Old Rectory, Hulcott, Aylesbury HP22 5AX Tel: 01296 488229 OP D

Coombe Lodge Care Home Nash Lee End, Wendover, Aylesbury HP22 6BH Tel: 01296 696944 OP D MH YA

Advert page 30

kents hill care Home 50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD Tel: 01908 355900 MKB Care

Denham Manor Hailings Lane, Denham UB9 5DQ Tel: 01895 834470

Ker Maria Care Home The Retreat Princes, Risborough HP27 0JG Tel: 01844 345474 OP D PD MH SI

OP D

Epilepsy Society Queen Elizabeth House Chesham Lane, Chalfont St Peter, Gerrards Cross SL9 0RJ Tel: 01494 601374 MKB Care PD LDA YA

Advert page 18 Gables Nursing Home, The 123 Wendover Road, Aylesbury HP21 9LW Tel: 01296 423077 MKB Care

OP

Hamilton House Care Home West Street, Buckingham MK18 1HL Tel: 01280 813414 MKB Care OP

Advert page 30 Hampden Hall Care Centre Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB Tel: 01296 616600 MKB Care

OP D PD Advert page 34

OP D PD SI

Kingfishers Nursing Home Fieldhead Gardens, Bourne End SL8 5RA Tel: 01628 520020 MKB Care

OP

Lakeside at Watermead care centre Brambling, Aylesbury HP19 0WH Tel: 01296 393166 OP

Advert page 38 Lent Rise House Coulson Way, Burnham, Slough SL1 7NL Tel: 01628 550750 MKB Care OP D LDA

Advert page 30 Leonard Pulham Nursing Home, The Tring Road, Halton, Aylesbury HP22 5PN Tel: 01296 625188 MKB Care

OP

Lewin House 61 Belgrave Road, Aylesbury HP19 9HP Tel: 01296 397828 MKB Care OP D LDA

Advert page 30

Hazlemere Lodge Cedar Avenue, Hazlemere HP15 7DW Tel: 01494 767800 MKB Care OP D PD SI

Advert page 32

Maids Moreton Hall Church Street, Maids Moreton, Buckingham MK18 1QF Tel: 01280 818710 MKB Care OP D PD SI

Advert page 21

Heights, The 5 Langley Close, Downley, High Wycombe HP13 5US Tel: 01494 885460 MKB Care OP D LDA

Advert page 30

Mandeville Grange nursing home 201-203 Wendover Road, Aylesbury HP219PB Tel: 01296 397512 MKB Care

Hillside Ardenham Lane, Bicester Road, Aylesbury HP19 8AB Tel: 01296 710011

OP

Howard House 8 Vicarage Way, Gerrards Cross SL9 8AT Tel: 01753 885258

OP

OP

Marguerite Centre, The The Royal Bucks Hospital, Buckingham Road, Aylesbury HP19 9AB Tel: 01296 678800 OP PD milton court care centre Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD Tel: 01908 699555 MKB Care OP D PD YA

Advert page 17

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

37

A family run home caring for the elderly Staffed by Registered Nurses and qualified care staff, we offer nursing, respite and palliative care. Rooms available for residential & convalescence.

Brambling, Watermead, T: +44 (0)1296 393 166 Aylesbury HP19 0WH F: +44 (0)1296 393 566 E: info@lakesideatwatermeadcarehome.co.uk W: lakesideatwatermeadcarehome.co.uk

Care homes with nursing continued red HoUSe nUrSing HoMe, tHe Main Street, Maids Moreton MK18 1QL Tel: 01280 816916 MKB Care

op d mh

titHe fArM nUrSing HoMe Park Road, Stoke Poges SL2 4PJ Tel: 01753 643106 MKB Care

SHelBUrne lodge Rutland Street, High Wycombe HP11 2LJ Tel: 01494 840343 op advert page 36 Stone HoUSe nUrSing HoMe 44 Bishopstone Road, Stone Aylesbury HP17 8QX Tel: 01296 747122 MKB Care op d pd lda si SUnnySide nUrSing HoMe 140 High Street, Iver SL0 9QA Tel: 01753 653920 MKB Care op d advert inside back cover

op d pd

Becket house nursing home Recently refurbished and situated in the prestigious village of Loughton • 24 hour nursing and residential care, specialising in Alzheimer’s & dementia care in a warm, welcoming environment • Nutritious meals & special diets catered for • Lovely matured gardens • Lift access to all floors • Regular activities and outings

Pitcher Lane, Loughton, Milton Keynes, Buckinghamshire MK5 8AU Tel: 01908 231981 Email: info@beckethouse-carehome.co.uk www.beckethouse-carehome.co.uk

Specialist quality care, expert staff, peace of mind

Individual care, for life – that’s BrendonCare You want your loved one to receive the best possible specialist care, in an environment that is both safe and stimulating. You want them to enjoy continuity of care, even when their needs progress.

• BrendonCare Chiltern View Nursing Home is a specialist dementia care centre that puts our residents’ wishes at the heart of what we do. Our expert and attentive staff tailor every day, every activity and every meal to each individual’s needs and desires.

• As a specialist centre equipped to provide every level of dementia care, through to end-of-life, we make the promise 10856-13719:Care Services 12/2/13 10:29 Pagethat1 Chiltern View will be our residents’ home for as long as they want.

As a purpose-built home, set on one level, with a high ratio of staff to residents, Chiltern View allows your loved one as much freedom as possible. Our gardens, with their stunning views across the Vale of Aylesbury, our hotel-like choice of meals, and our wide range of appropriate activities, events and outings ensure the best possible quality of life for each and every resident.

We warmly welcome enquiries about long term, short term or respite care. Please call 01296 747463 or email chilternview@brendoncare.org.uk Brendoncare Chiltern View, St John’s Drive, Stone, Aylesbury, Buckinghamshire HP17 8PP www.brendoncare.org.uk

Homes you will love. Care you will appreciate.

At Porthaven we are proud to have been described as running the best care homes in the country.

Our homes are beautifully designed, clean and spacious.

We provide a range of interesting, enjoyable activities and excellent menu of food.

There is, however, another element, and one which makes a difference to all our residents: a positive attitude to caring and a genuine interest in others.

You will sense this from the moment you walk in the front door. It’s unmistakable.

At our homes we understand the business of caring well, offering residential, nursing and dementia care as well as respite care for those who require a short term stay.

Call your nearest Porthaven Care Home and arrange your visit with one of our Home Managers today.

Avondale Care Home

Chiltern Grange Care Home

Gatehouse Road, Aylesbury HP19 8EH Tel: 01296 438032 www.porthaven.co.uk

We look forward to hearing from you.

✓ Residential care ✓ Nursing care ✓ Dementia care ✓ Respite care ✓ Tailored activities and dedicated activities room ✓ Private ensuite bedrooms ✓ Expert care staff ✓ Excellent menu ✓ Restaurants and private dining room ✓ Landscaped gardens

Ibstone Road, Stokenchurch, Bucks Find us 1/4 Mile South of Junction 5 M40

Tel: 01494 412020

SHOW SUITES NOW OPEN

You’ll like us!

op Older people (65+) d Dementia pd Physical disability lda Learning disability, autism Service User Bands mh Mental health si Sensory impairment ya Younger adults ad People who misuse drugs and alcohol MKB Care - Member of Milton Keynes and Buckinghamshire Care Association – see page 29

Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care

39

Index Care homes / Care homes with nursing

a Alde House

31

Austenwood Nursing Home 35 Avondale Care Home

35

Culwood House Residential Home for the Elderly

31

D Denham Manor

37

Bartlett’s Residential Home

31

Bradbury House

31

Brendoncare Chiltern View

35

Brook House Nursing Home 35 Burlington Hall Care home

31

Burnham Lodge

35

C Catherine Court Nursing Home

35

Caton House Nursing Home

35

Carey Lodge

31

Chalfont Lodge

35

Chalk Leys

31

Epilepsy Society Croft Cottage Epilepsy Society Greene House

Epilepsy Society Milton House

K Kents Hill Care Home

37

31 Ker Maria Care Home Kingfishers Nursing Home

37

31 Lakeside at Watermead Care Home

37

31 Lent Rise House

37

31

Epilepsy Society Queen Elizabeth House

37

Epilepsy Society Russell House

31 Lindens, The

Chartridge Lane , 69

31

Cheriton Care Home

31

G

Cherry Garth

31

Cherry Tree House

31

Cherry Tree Nursing Home

35

Chesham Bois Manor

31

Chestnuts, The

31

Chiltern Court Care Home

31

Gables Nursing Home, The

37

H Hamilton House Care Home

Leonard Pulham Nursing Home, The 37 Lewin House

37

Lime Tree Court Ltd

33 33

Little Oaks Residential Home 33

F Farnham Common House

37

L

Epilepsy Society Morton House

Chandos Lodge Nursing Home 35

33

33

31

Epilepsy Society Micholls House

Icknield Court

Keep Hill Residential Home

E

B

I

33, 37

M Maids Moreton Hall

37

Mandeville Grange Nursing Home

37

Marguerite Centre, The

37

Maria Residential Home

33

Meadowside Residential Home

33

Hampden Hall Care Centre

37

35

Harrias House Residential Home

33

Chiltern Grange Care Home

35

Hazlemere Lodge

37

Chilterns Manor

31

Heights, The

Chilton House

37

Hillside

37 Nicholas House 37

Chilworth House

31

Holmers House

33

Coombe Lodge Care Home

37

Howard House

37 Old School House, The

33

Croft, The

31

Hulcott Nursing Home

37 Orchard, The

33

40

Milton Court Care Centre 33, 37

N

33

O

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Advertisers are in bold

P Penley Grange

33

Pratt House

33

R Raplea Care Home Rayners Residential Care Home Red House Nursing Home, The Rock House Residential Care Home

33 33 39 33

Rushymead Residential Care Home

33

S Shelburne Lodge

39

Sir Aubrey Ward House

33

St Leonards Care Home

33

Stone House Nursing Home

39

Stonehill House

33

Sunnyside Nursing Home

39

Sunrise of Beaconsfield Ltd

35

Swan House

35

Camquest Ltd

9

Caremark (Aylesbury & Wycombe)

9

Carewatch (Mid Bucks)

9

Swarthmore Housing Society Ltd 35

T Tithe Farm Nursing Home

39

W White Hill House Residential Home for the Elderly

35

White Plains Care Home

35

Willow, The

35

Windsor Lodge Care Home

35

Woodlands Park Care Centre

35

Domiciliary providers

A Allied Healthcare High Wycombe Anchor Integrated Care &

Housing Village Appleberry Care

9

Carewatch 9 (South Bucks & North Berks) 9 Central & South

Aureus Care (Amersham Office) 9 Aylesbury Prime Care Aylesbury Supported Living Service

B Bespoke Care At Home Bluebird Care (South Bucks & Slough) Bluebird Care (Aylesbury and Wycombe) Buckinghamshire Domiciliary Care Agency

C Campbell’s Private Home Care

9

Buckinghamshire

9

Chesham Supported Living

9

Chiltern Support & Housing

9

9 Chilworth House Home Care Services Ltd Choice Support 9 Classic Care (Homecare Services Ltd 9

9

9 9 9

Cressex Supported living Service 9

Crossroads Care 9 Buckinghamshire and Milton Keynes 9

9

D

Desborough Supported 9 Living Service

9

E Eden Care at Home Limited (Head Office)

9

Epilepsy Society Domiciliary Care and Supported Living 9

F Fremantle Connect

9

G Gold Hill Homecare

9

H High Wycombe

10

Highly Skilled Health and Care Limited

10

Home Care North

10

Home Care South

10

Home Instead Senior Care

10

I ILSCAS – Buckinghamshire

Visit www.carechoices.co.uk for further assistance with your search for care

10

41

Index

Advertisers are in bold

Domiciliary providers continued

J Jasmine Court

10

L Living Horizon

10

M M and KC Personnel Limited

10

O Oxford House Community Care 10

P

Prime Care Support Limited – Chesham

10

R Radian Support Rapid Response Service Amersham Hospital

10 10

Rapid Response Services Stoke Mandeville Hospital 10 Rapid Response Service Wycombe Hospital

10

Red Kite Home Care

10

Risborough Carers Amersham 10

S

Pelican House 1st Floor Offices

10 SAGA Homecare Long Crendon 10

Phoenix Healthcare and Recruitment Plan Care Aylesbury

Sevacare High Wycombe

10

10 Simply Together (Community Care) Limited 10 10

SSA Quality Care

10

St James Court

10

Stepping Stone Independent Living Ltd

10

Swan Court

10

T Thames Valley Care at Home

11

U Unique In Care Ltd

11

Universal Care

11

W Westminster Homecare Ltd (Buckinghamshire)

11

Willowmead Court

11

OTHER ADVERTISERS Agincare 15 7 Allied Healthcare Barchester 36 39 Becket House Brendon Care 39 30 Burlington Care Homes Buckinghamshire County Council 24 36 Care UK

Centurion Care

Inside front cover Chiltern Support & Housing 11 18 Epilepsy Society Fremantle Trust 30 Four Seasons Health Care 30 32 Heritage Care Langley Nursing Home

Inside back cover

Maids Moreton Hall 21 39 Porthaven Care Homes PJ Care 18 Protection and Investment Ltd

Outside back cover Restful Homes Group 17 Trustworth Inside back cover Partnership 23 Westgate Healthcare 34 Universal Care 11

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-909048-47-8 Ref. No: 4001/Buckinghamshire8/0313. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Buckinghamshire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey.

Group Sales Manager: David Werthmann. Editor: Alistair Robertson.

Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Bartlett, Emeka Johnson , Kim Keefe. Sales Executive: Simon Wheeler.

Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designers: Nick Cade. Assistant Creative Artworker: Holly Cornell.

Junior Creative Artworker: Thomas Holder.

42

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

“We care.......and it shows”

“Our residents are a mirror of ourselves should we reach old age. They have been entrusted to our care and we accept that trust.

We resolve to give them the patience, love and understanding we would like to receive for ourselves.”

• • • • •

Family owned & oriented nursing homes established since 1984 Hands on Managers who are directly involved in the care of the residents Highly trained and committed staff Varied & wide ranging activities programme 24 hour nursing and dementia care

Sunnyside Nursing Home 140 High Street, Iver, Bucks, SL0 9QA Tel: 01753 653920

Langley Nursing Home 44 Langley Road, Slough, Berks, SL3 7AD Tel: 01753 676500

Web: www.trustworth.co.uk Email: enquiries@trustworth.co.uk

Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our website www.pil.uk.com for more information. If you prefer you can email daniel@pil.uk.com, or simply cut out and return the attached coupon.

Please send me information about Protection & Investment Ltd and the services it provides for Long Term Care Planning Name........................................................

Address..................................................... .................................................................. ..................................................................

Postcode...................................................

Tel Number..............................................

Return to: Protection & Investment Ltd Index House, St. George’s Lane, Ascot, Berkshire SL5 7ET