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The Bedfordshire & Luton Directory 2014/15 Adult Care and Support Services

Bedford

Biggleswade

Shefford

Ampthill

Leighton Buzzard

Dunstable

Luton

Information and advice on choosing and paying for your care and support Home support • Specialist care • Useful contacts • Care homes In association with

www.carechoices.co.uk


For quality care you can trust - in our home or yours Residential & Nursing Care

Within the home we offer:

Dial House Care Limited is a family run care organisation, which has been providing care in Bedford for over 50 years, and is the only company in Bedford that offers a complete package of care.

Respite care – a short break to enable relatives to have a rest from caring or for a holiday 24 hour residential care – permanent or on a trial basis 24 hour nursing care – permanent or on a trial basis

Dial House is a registered nursing and residential care home, which cares for all people over the age of 40. It provides itself on its quality of care. The surroundings are light, spacious and comfortable with the emphasis on friendliness coupled with efficiency • • • • • • • • • •

Established over 50 years. Family run Homely and friendly atmosphere R.G.N’s on duty 24 hours day Doctor on call and regular weekly visits Single and double rooms – many ensuite Regular visits from clergy Individual activities and outings arranged Regular entertainment, large gardens and car parks Experienced staff with regular training Unrestricted visiting

Home Care

Dial House home care was one of the first organisations in Bedford to offer care to clients in their own homes. All staff are thoroughly trained and police checked and care can be individually tailored to meet almost any need. We can offer care either privately funded or under contract through social services. Practical care – Housework, shopping, companionship and outings etc. Personal care – Washing, dressing, meal preparation etc. Handyman service – Gardening, decorating, DIY tasks, plumbing and security services.

Dial House

9 Dynevor Road, Bedford MK40 2DB Tel: 01234 356555 Fax: 01234 307979 Homecare: 01234 402444 Email: info@dialhousecare.com Website: dialhousecare.com Regulated by the Care Quality Commission

Dial House has consistently been graded as Excellent by the Care Quality Commission. Dial House is committed to the philosophy of ensuring that those who live in the home should do so with dignity and that they should have the respect of those who support them. They should live with no reduction of their rights as citizens and should be entitled to as full and active life as their physical and mental conditions with allow.


Contents Welcome4

Reablement34

Areas covered by this Directory

4

Self-Directed Support

34

Healthy lifestyles

5

Personal Budgets

34

Physical activity

5

Direct Payments

35

Healthy eating 

6

Support for carers

35

Stop smoking 

6

Alcohol harm reduction

6

Housing with care

35

Community involvement

7

Sheltered housing

35

Village care schemes

7

Extra Care housing

36

Just Ask! village agents (Bedford Borough only)

7

Dementia36

Voluntary and Community Sector Organisations (VCS) 8

Dementia care

36

Day opportunities

8

Additional messages specifically for carers/family

37

Adult learning

8

Residential dementia care checklist

37

Residential care homes

38

Libraries9 Volunteering9 Blue Badges

10

Staying independent

10

Keeping warm at home

10

Priority Services Register 

10

Making life easier in your own home

11

Assistive Technology: Telecare and Telehealth 

15

Adapting your home

15

Support in your own home

16

Domiciliary or home care

16

Live-in care

16

Respite care and short breaks for carers 

16

Home care agency checklist

17

Home care providers (listing)

18

Leaving hospital and staying independent

33

Sensory services for people with an impairment

33

You’re in charge

33

How do I get help and support?

33

Do I have a say in what services I get?

34

Care homes checklist

38, 39

Inspecting care services

39

Paying for your care

40

Will I have to pay for services?

40

NHS Funded Nursing Care Contribution

41

NHS Continuing Health Care Funding

41

Running out of money 

41

Essential information

42

This Directory’s free helpline

42

Healthwatch 

42

Safeguarding vulnerable adults

42

Making a complaint

44

End of Life Care

44

Useful local contacts

46

National useful contacts

47

Care homes / care homes with nursing listings

48

Index56

Bedford Borough, Central Bedfordshire and Luton Borough Councils’ distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC), and Bedford Borough, Central Bedfordshire and Luton Borough Councils and Care Choices Ltd cannot be held responsible for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953.

Alternative formats

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care

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Welcome Welcome to the 2014/15 edition of the Bedfordshire and Luton Directory for Adult Care and Support Services. Bedford Borough, Central Bedfordshire and Luton Borough Councils have worked jointly with publishers Care Choices to develop this Directory. Making a decision about how best to receive the care and support to meet your individual needs is very important. We hope that this Directory will help by giving you some ideas on the range and variety of services that are available across Bedfordshire and Luton. We are committed to helping you retain as much independence as possible, helping you to live in your own home for longer and continuing to live close to your family and friends. We hope you will find the information you need about what support or care is available for yourself, or for a relative or friend. Regardless of whether you pay for your care and support yourself, or whether it is paid for by your local authority we will do our best to help you find the care and support that meets your needs. As three councils are responsible for delivering Adult Social Care services across Bedfordshire and Luton we

will refer to all services as coming from ‘Adult Social Care’ throughout this Directory. More information about the services delivered by each of the Councils is available at: Bedford Borough Council Tel: 01234 267422 Web: www.bedford.gov.uk Email: care@bedford.gov.uk Central Bedfordshire Council Tel: 0300 300 8303 Web: www.centralbedfordshire.gov.uk Email: customers@centralbedfordshire.gov.uk Luton Borough Council Tel: 01582 547660 Web: www.luton.gov.uk Email: accessandassessment@luton.gov.uk

Areas covered by this Directory Countywide home care providers 18 Bedford Borough Council Care homes Care homes with nursing

48 51

Central Bedfordshire Council Care homes Care homes with nursing Luton Borough Council Care homes Care homes with nursing

Bedford

51 52

Biggleswade

53 55

Shefford

Ampthill

Leighton Buzzard

ver Great Ouse Ri

The W inged Bridg e

4

Dunstable

Luton

Hockliff e, Bedfo rdshire

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Healthy lifestyles Adopting healthier lifestyles can benefit everyone. By making a few small changes to the way you live can make

big changes to your health.

Physical activity Regular physical activity can help reduce your risk of heart attack, stroke, high blood pressure, diabetes, osteoporosis as well as raise your mood and self-esteem. It can also raise the levels of ‘feel good’ hormones and reduces levels of stress. Inactive people have nearly twice the risk of developing heart disease. Adults should aim to be active daily. Over a week, activity should add up to at least 150 minutes (2½ hours) of moderate activity in bouts of 10 minutes or more - one way to approach this is to do 30 minutes on at least 5 days a week. Simple ways to getting more physically active include: • walking the dog; • digging the garden; • using the stairs rather than taking the lift; • getting off the bus one stop before your destination; or • joining a dance group, jogging/walking/games club or the gym. Exercise on referral If you would like to access local support to help you manage your weight or increase physical activity, speak with your practice GP or nurse. Active Luton Active Luton is a ‘not-for-profit’ sports and leisure trust operating a variety of sports and leisure facilities in Luton. They are responsible for developing sport and have a key role helping to improve the health and well-being of residents within the local community. They operate seven leisure and activity centres including Inspire: Luton Sports Village, Lewsey Sports Park, a golf course, athletics centre and an outdoor education facility. They also operate GP referral and support carers through their Carers Card. The card will give discounted access for carers with special offers for young carers, and free entry for carers accompanying the person they care for to any activity.

Sports Development – Bedford Borough The team aims to provide quality opportunities at all levels of sport, promoting sport as an activity that enables individuals to develop their own performances to their maximum potential, whilst highlighting the personal and social benefits of a healthy lifestyle. Sports development is concerned with increasing sporting opportunities for all members of the community. Tel: 01234 221700 Email: richard.tapley@bedford.gov.uk Web: www.bedford.gov.uk/leisure_and_culture/ sports_development.aspx Physical Activity Team - Central Bedfordshire The Physical Activity Team works closely with other organisations to provide high quality sport and active recreation opportunities and health initiatives to benefit the community. The team supports people, regardless of ability, to get involved in sporting activities and build their confidence so that in the future they will be able to continue this independently. Tel: 0300 300 4133 Email: debra.jeeves@centralbedfordshire.gov.uk Web: www.centralbedfordshire.gov.uk Useful websites Run In England - www.runinengland.co.uk Walking for health - www.walkingforhealth.org.uk Walk4life - www.walk4life.info

For more details: Tel: 01582 400272 Email: info@activeluton.co.uk Web: www.activeluton.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care

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Healthy eating Don’t skip breakfast. Breakfast gives you the energy you need to face the day along with some of the vitamins and minerals needed for good health. Reduce your fat intake: • choose lean cuts of meat and trim off any visible fat; • choose low fat, polyunsaturated spread instead of butter; • measure oil for cooking with tablespoons rather than pouring it straight from a container; • grill, bake, poach or steam rather than frying and roasting; and • choose lower fat versions of dairy foods whenever you can. Reading the labels will make it easier to make healthy choices. The new red, amber, green labelling system shows you where the fat, sugar and salt is too high (red). You can then make a choice to change to something which is lower (green/amber). A small change can make a big difference. Aim to have five pieces of fruit and vegetables every day:

• try fruit sliced over cereal for breakfast; • snack on fruit mid-morning or mid-afternoon; • put some extra vegetables, beans or lentils in your casseroles and stews (and less meat); • stock up on frozen vegetables for easy cooking; or • remember - a third of your lunch and your dinner plate should be vegetables or salad. Remember to drink enough fluid during the day. The average fluid intake for an adult is approximately 8 – 10 cups a day. This could be water, fruit juice, tea, coffee or milk. For more information: Change4life Web: www.nhs.uk/change4life/Pages/change-forlife.aspx Healthy eating Web: www.nhs.uk/LiveWell/healthy-eating/Pages/ Healthyeating.aspx

Stop smoking There are over 4,000 chemicals in a cigarette and 69 of these are known to cause cancer. As soon as you quit smoking your body begins to repair itself straight away. The longer you manage to stay stopped the more repair work your body can do. Every year thousands of people successfully quit smoking. If you want to stop smoking, help is available from the NHS Stop Smoking Service which exists to

support people. For free help, advice and support to give up smoking contact your local NHS Stop Smoking Service. Bedfordshire Stop Smoking Service Tel: 0800 013 0553 Web: www.smokefreebedfordshire.co.uk Luton Stop Smoking Service Tel: 0800 013 0845 or text ‘quit’ to 60003

Alcohol harm reduction Drinking more than the recommended daily allowance of alcohol can increase your risk of developing a drinkingrelated illness and approximately 10 million people in England drink above the recommended guidelines every year. Women who regularly drink more than 35 units per week (or more than six units per day) are at higher risk of developing a drinking-related illness (including breast cancer) and for men this is more than 50 units per week (or more than eight units per day) are at a high risk of developing a drinking-related illness.

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Alcohol affects all parts and systems of the body and can play a role in many medical conditions. Drinking less reduces the longer term risk of serious diseases such as liver disease and stroke and will improve the condition of your skin, have a positive effect on sleep and will give you more energy and money. Drinking less also means you’ll be less likely to develop high blood pressure and put on weight. Women should not regularly* drink more than two to three units of alcohol a day. That’s no more than a standard 175ml glass of wine (ABV 13%). >>

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Alcohol harm reduction continued >> Men should not regularly* drink more than three to four units of alcohol a day. That’s not much more than a pint of strong lager, beer or cider (ABV 5.2%). * Regularly means drinking this amount most days or every day. ABV is the percentage of alcohol in the drink. Bedford Borough and Central Bedfordshire The CAN Partnership provides an integrated drug and alcohol service for Bedfordshire. The service provides access to a full range of medical, psychological and social options. This will support service users throughout their treatment journey with an emphasis on the individual’s recovery from drug and alcohol misuse. Tel: 01234 352220 Email: admin.bedford@canpartnership.org.uk Web: www.can.org.uk Community Alcohol Liaison Service (CALS) The CALS service offers: • a free and confidential service for adults over 18 years of age in Bedfordshire who are concerned about their drinking or who are experiencing problems with alcohol;

• advice, support and information on how to stop or cut down your alcohol consumption; • advice on ‘how much is too much alcohol?’; • signposting and liaison with other services; and • on-going appointments if required. The CALS workers are able to offer you alcohol support and advice in the following places: • local community including GP practices and • at Bedford Hospital, whilst you are an inpatient or attending A&E. To make an appointment to see a CALS worker please call 07974 140235. Luton If you have concerns about alcohol, please contact Alcohol Services for the Community on 01582 723434. If you have concerns about drugs, including prescription and over the counter drugs please contact Clarendonlink on 01582 439480.

Community involvement Village care schemes Care Schemes are ‘good neighbour’ schemes that provide easy access to help and support, acting as a safety net for everyone in a town or village, regardless of age. They can help to lessen the impact on a community caused by the decline in services and facilities such as public transport, shops, Post Offices, doctor’s surgeries and pubs. They can also help to reduce feelings of isolation and exclusion experienced by some individuals if families and friends move away in the search for employment, education or affordable housing.

Having access to the services of a care scheme can help extend the length of time people are able to remain living independently in their own homes. For information about where the schemes operate in Bedford Borough and Central Bedfordshire contact: Justine Hunt at Bedfordshire Rural Communities Charity Tel: 01234 832648 Email: justineh@bedsrcc.org.uk Web: www.bedsrcc.org.uk/careschemes/careschemes

Just Ask! village agents (Bedford Borough only) The Just Ask! village agents help bridge the gap between the local community and the statutory and voluntary organisations able to offer help and support. Village agents cover the rural areas of Bedford Borough and have a wide range of contacts and provide high-quality information, promote access to various services and work with individual residents or groups to identify unmet needs in the community.

Your village agent lives locally and can provide face to face information and support to enable individuals to make informed choices about their future needs. All village agents are DBS checked and operate in the strictest confidence. To contact the village agents: Tel: 0800 039 1234 Web: www.bedsrcc.org.uk/justask/justask1

Visit www.carechoices.co.uk for further assistance with your search for care

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Voluntary and Community Sector Organisations (VCS) Local VCS organisations play a key role in providing information and advice to older people on a whole range of topics including benefits, finance, health and wellbeing, help to stay living at home and housing. Community and Voluntary Service Open Monday to Friday 9.00am - 5.00pm 43 Bromham Road, Bedford MK40 2AA Tel: 01234 354366 Web: www.yourcvs.org Voluntary and Community Action Open: Monday - Friday 9.30am - 3.00pm or by appointment at other times. Bossard House, West Street Leighton Buzzard Bedfordshire LU7 1DA Tel: 01525 850559

Voluntary Works Consortium A group of charities and networks which currently provides infrastructure support to the local voluntary and community sector in Bedfordshire and Luton. To volunteer email: volunteering@voluntaryworks.org Web: www.voluntaryworks.org.uk Volunteer Centre Bedford Volunteer Centre Bedford serves the voluntary sector in Bedford Borough and Central Bedfordshire, supporting prospective volunteers, matching their skills and interests to the vacancies and requirements of voluntary organisations. It works towards ensuring good practice in the voluntary sector and raising the profile of volunteering in Central Bedfordshire and Bedford Borough. Open: 9.00am to 5.00pm, Monday to Friday 43 Bromham Road, Bedford MK40 2AA Tel: 01234 213100

Day opportunities It’s not easy when you are at home all day. Getting out, taking part in leisure activities and socialising with friends can make all the difference If you want to get out and about during the day to meet other people and get involved in leisure activities or education, you can do this at a number of day centres and clubs. There are services and clubs for older people, people with learning disabilities, and those with mental health conditions.

Lunch clubs offer a chance to get a hot meal and to socialise. They can also make life easier if it is hard for you to prepare your own meals at home. Transport is sometimes available to help you get to the club or centre. You may have to pay towards the cost of using these day services, but this will depend on your financial circumstances. There is also a small charge for meals.

Adult learning Bedfordshire Adult Learning and Skills Service provides opportunities for adults to get involved in learning within their community, with a wide range of programmes on offer including maths, English, IT, employability training, sector-specific training and family learning. In particular, the service aims to work with people who have not achieved a level two (or equivalent) qualification and/or are unemployed. As a network of learning providers it provides support and encouragement to ensure you enrol onto the most appropriate course and ensure your learning experience is a smooth and enjoyable one. There are a wide range of opportunities available to progress onto higher level learning and/or work. Please call the freephone number for more information: 0808 100 3140 or visit www.centralbedfordshire.gov. uk/learning/adult-learning/default.aspx Luton Adult Learning provides a quality, community-

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based, accessible service which meets the learning, development and training needs of employers and the local community. Luton Adult Learning has a wide and varied offer which includes: •

Business and Skills - Apprenticeships, Bespoke Training for Businesses and a range of qualifications which include English, maths and English for Speakers of other Languages (ESOL), childcare, support work in schools (teaching assistants), GCSEs (English, maths and Science) and teacher training.

Community Learning - Community Information Workshops (free short workshops designed to raise awareness and help you get the most out of life), Community Learning Trust Fund (supporting local community and voluntary groups to offer learning within their own communities and Family Learning in >>

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Adult learning continued >> partnership with locals schools and children’s centres).

For more information visit the website www.lutonacl.ac.uk or call: 01582 490033.

• Leisure Learning - exciting courses to inspire and motivate you to learn.

Libraries Bedfordshire Libraries play an important role in helping people to improve the quality of their lives and gain access to services. This service is provided through a network of libraries, a Virtual Library, a mobile library which visits communities across Bedfordshire, and a Library Link vehicle which reaches people unable to visit a library. Learning opportunities are available in libraries which enable older people to obtain new skills and develop selfconfidence. These include one to one IT taster sessions in how to use a computer or trace your family history. Libraries provide a venue for social interaction - they are community spaces where everyone is welcome with friendly, helpful staff who have the knowledge and skills to help customers and provide good quality services. As well as being a local meeting place libraries offer a range of events and activities - some specifically for older people such as ‘Down Memory Lane’ and ‘Knit and Natter’. Other activities are delivered in libraries by partner organisations such as Sports Development and the Retirement Education Centre. The Library Link service provides a library service to people who are unable to reach their local library due to ill health, mobility limitations, visual impairment or other reasons. It is delivered via a specially adapted Library Link vehicle that visits homebound users and sheltered housing schemes, and supported in part by volunteers. For more information visit www.bedford.gov.uk/libraries.

Luton There are six libraries in Luton, offering a wide range of books, CDs, DVDs, large print and audio books, as well as magazines and newspapers. We have PCs with fast internet access and can offer you one to one support in getting started with computers, the internet and setting up emails. If you struggle to get out to a library, we have lots of online services that can help, including eBooks, online learning courses, encyclopaedia and music. Our Home Library service visits people who are unable to reach their local library due to ill health, disability or mobility problems. Trained staff and volunteers bring books and other items to your home, so that you can borrow anything that our libraries stock. Our libraries regularly run advice sessions, reading groups and events to help people get more out of life. We always need volunteers, for a range of different services, so if you have a few hours to spare, volunteering can be a great way of meeting new people and boosting your self-confidence. For more information on our services go to www.lutonlibraries.co.uk or phone 01582 547418.

Volunteering Volunteering can be a positive way to spend time and be involved in the local community. Research shows that the benefits of volunteering can include: • A longer life Being a volunteer extends your life expectancy, when compared with non-volunteers. • Ability to cope with ill health Volunteering can help people come to terms with their own illness and help take their mind off their own problems.

Improved family relationships A study comparing older volunteers with older nonvolunteers showed that the volunteers had better relationships with their family.

Meeting new people Volunteering is a good way to meet people. This can be vital for older volunteers and people who might be isolated or not particularly integrated into society.

• Improved self-esteem and sense of purpose Volunteering can bring back your self-esteem and >>

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Volunteering continued >> motivate you. Improved self-esteem can have an effect on other areas of your health and life.

For more information visit: Web: www.voluntaryworks.org.uk Web: www.voluntaryworks.org/service/volunteercentre-bedford

There are a number of agencies co-ordinating opportunities to volunteer including: The Council for Voluntary Service – Mid and North Beds Voluntary and Community Action – Central Bedfordshire Bedford Volunteer Centre

Blue Badges The Blue Badge scheme provides a national range of parking concessions for disabled people with severe mobility problems. The scheme is designed to help severely disabled people to travel independently, as either

a driver or passenger, by allowing them to park close to their destination For further information contact your local council, details are on page 4.

Staying independent Keeping warm at home • Try to keep the temperature of your living room at the recommended temperature of 70°F/ 21°C and the rest of the house heated to at least 64°F /18°C. • Make sure that you have some warm slippers or shoes that have a good grip. Try to keep your feet up as the air is cooler at ground level. •

Put on several warm, light layers of clothing which will keep you warmer than one thick layer. Have hot drinks, use a hot water bottle and if you’re sitting down, put a blanket over you.

Keep moving – avoid sitting down for long periods as muscles become stiff and slow when they are cold. Even housework will generate body heat and help to keep you warm.

To find out what help you may be entitled to improve the warmth and insulation in your home please contact your local council if you live in Bedford Borough or Central Bedfordshire (see page 4 for details).

If you live in Luton please contact the Luton Home Improvement Agency (HIA) which is a multi-agency scheme that provides key provisions for vulnerable households in Luton. The HIA provides assistance in: • • • •

warmth provision; income maximisation; a Handyperson scheme; home safety checks

• housing advocacy; and • Green Deal advice. Luton HIA specialises in providing advice and support in fuel poverty issues, provides access to grant-funded programmes and works closely with other agencies to make sure that households get a robust, holistic service that will address their needs. If you are a Luton resident interested in finding out more info about the Luton HIA please call 01582 546789 or email PSHHIATeam@luton.gov.uk.

Priority Services Register If you are a pensioner, have long-term ill health, are registered disabled or have a hearing or visual impairment, you may be eligible for extra help offered by energy suppliers. One service is the Priority Services Register. To ensure you receive additional services, you need to sign up to your supplier’s Priority Services Register. If you have

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different suppliers for electricity and gas, you will need to register with each. If you have a carer, they can register on your behalf. There is no charge and you can register for all or some of the services. For more information you can contact the Citizens Advice consumer helpline on 08454 04 05 06.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Making life easier in your own home In the living room

Chair raisers

Plug with handle

Easi-reach BYRO N

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of chairs

• S tanding up from sitting is difficult

• Block of foam in chair base • Buy a new chair – get professional help to make sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

• Open and close windows

• Can’t reach windows •N  ot secure to leave windows open

• Move furniture out of the way • Gadget to open/close window

• Remove window opener • Install extractor fan • Install new windows

• E nvironmental controls

• Control heating

•C  an’t reach controls for fire or heating

• Change switches • Fit timer switch

• Move heating controls

• Install new or additional heating system

• Switch lights on and off

• Can’t reach switch • S witch is difficult to use

• Light switch toggle • Socket extension • Handi-plugs

• Move light switches • Replace light switches

• Environmental controls

• Keep warm

• Affording the fuel • Carrying the fuel • Control heating

• Insulate your home • Ask for a winter fuel payment • Use a trolley – if you can safely lift the fuel into the trolley

• Replace the fire

• Get a grant •C  hange to a cheaper heating system

• Watch TV

 ear the sound •H of the TV

• Use subtitles

• See GP

• Get a room loop •R  equest an assessment for a hearing aid

To find out more about using technology to help you in the home call: Bedford Borough Council 01234 267422 To find out more about using technology to help you in the home call: Central Bedfordshire Council 0300 300 8303 To find out more about using technology to help you in the home call: Luton Borough Council 01582 547660

Visit www.carechoices.co.uk for further assistance with your search for care

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In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Get in and out of bed

• Standing up from sitting on the bed • Difficult to move from wheelchair to bed • Bed is hard to reach • Bed is too soft

• Move bed/furniture • Leg lifter • Raise bed • Learn new techniques for moving safely

• Fit grab rails • Buy a new bed mattress • Transfer board

• Hospital bed • Buy an electric adjustable bed • Mobile hoist • Ceiling track hoist

• S it up in bed, turn or roll over

• Bed is too soft • Bedding is too heavy • Nothing to lean on

• Change bedding • Learn new techniques for moving safely

• Buy a bed cradle • Buy a bed ladder • Bed lever • Pillow raiser • Change mattress

•B  uy a specialised mattress • Drop-down rail • Monkey pole

• K eeping warm in bed

• Checking the safety of your electric blanket

•C  ontact n n n (see key below) for further information

• Getting dressed

• Difficult to reach all of your body

• Contact n n n (see key below) for further information • Learn new techniques for dressing • Buy clothes with different fastenings

•B  uy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

•C  onsider care in your own home

• Cut your nails

• Can’t reach feet • Hard to hold scissors

• Easy grip scissors

• See a podiatrist

• Take your tablets

• Opening bottles • Remembering to take tablets

• Ask pharmacist for an easy to open bottle • Keep a note when you have taken a tablet

•G  et a pill dispenser with days and times marked

• Read the time

• See the clock to tell the time

• Buy a clock with larger numbers

 uy a clock that •B ‘speaks’

•A  sk someone to prompt you

n Bedford Borough Council 01234 267422 n Central Bedfordshire Council 0300 300 8303 n Luton Borough Council 01582 547660

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Liquid level indicator

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

Large handled cutlery

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

• Reach cupboards

• Cupboards are too high or low • Cupboards are too deep • Cupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces • Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• L ower or raise cupboards

•U  se taps and switches

• Taps or switches are too awkward • Can’t reach taps or switches

• Fit tap turners

• Change switches • Raise or reposition taps • Fit lever taps or new taps

Alter kitchen

• Cutting, chopping, preparing and cooking food

• Work surface too high or low • Hard to grip packets or jars • Hard to grip knife • Pans or kettles too heavy to lift

• Sit at a table • Range of kitchen gadgets available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor • Perching/high stool • Buy a trolley

•C  hange height of work surface •M  ake space under work surface for knees when sitting

• Moving around the kitchen

• Not enough space

• Re-organise furniture

•R  eview mobility equipment used

•A  daptation to kitchen

• E ating and drinking

• Cutlery is hard to grip • Food/plate keeps slipping • Can’t carry food to table • Can’t lift cup

• Contact n n n (see key below) • Large handled cutlery • Non-slip mat • Lightweight insulated cup • Use a cup with two handles

• Buy a trolley

• Laundry and ironing

• Washing machine is too high or too low • Putting up ironing board

• Wall-fixed ironing board

• Raise/lower washing machine

•C  hange washing machine or iron

n Bedford Borough Council 01234 267422 n Central Bedfordshire Council 0300 300 8303 n Luton Borough Council 01582 547660

Visit www.carechoices.co.uk for further assistance with your search for care

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In the bathroom

Shower board

Grab rail

Raised toilet seat Tap turners

Toilet seat and support frame

Long-handled sponges

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

•W  ash hands, face and body

• Turning the taps • Standing at the basin • Basin is too low or too high • Can’t reach all parts of the body

• Tap turners • Long-handled sponge • Flannel strap • Contact n n n (see key below)

• Lever taps or new taps • Stool

• Raise or lower basin • Showers

• Have a bath

• Turning the taps • Stepping into the bath • Risk of slipping in the bath • Getting up out of the bath • Difficulty washing my back

• Strip wash • Non-slip mat in bath • Tap turners • Buy a long-handled sponge • Half-step

• Grab rails • Bath board • Bath seat • Lever taps or new taps

• Bath lift • Mobile hoist • Ceiling track hoist •R  eplace bath with shower •C  onvert bathroom to a wet room •C  onsider care in your own home

• Dry yourself

• Floor is slippery • Room is too cold • Difficulty in drying body

• Heat bathroom • Non-slip mat • Towelling gown

• Change floor covering

• Hot air body dryer

• Use the toilet

• Toilet is too high or too low • Difficult to clean yourself • Flush lever is awkward • Toilet is hard to get to

• Raised toilet seat • Combined toilet seat and support frame • Flush lever extension • Contact n n n (see key below)

• Buy a commode • Buy a portable urinal • Grab rails

• Specialist toilet • Alter position of toilet •R  equest short-term loan of commode

• Clean teeth

• Gripping the toothbrush • Standing at the basin

• Toothbrush gripper

• Electric toothbrush • Stool

• Have a shower

• Difficult to stand for long shower • Shower too high • Shower controls are awkward • Shower is slippery • Not enough room to move

• Strip wash • Non-slip mats • Half-step

• Shower board • Shower chair or stool • Replace shower controls

n Bedford Borough Council 01234 267422 n Central Bedfordshire Council 0300 300 8303 n Luton Borough Council 01582 547660

14

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Assistive Technology: Telecare and Telehealth Telecare works by using sensors in your home to monitor accidents and emergencies. The sensors connect to a control centre via a phone line, so that you can get help at any time. The basic system uses a pendant or cord which you can activate to speak to someone when you need help. Other detectors can detect potential dangers such as smoke, flooding or falls. Telecare can help you live independently in your own home by giving peace of mind to you and your relatives. The equipment is simple to use and can be tailored to meet your own circumstances. Falls It is generally recognised that speedy response and attendance to a fall can impact on the future health of the patient. Falls can cause loss of confidence which may affect older people’s independence and willingness to remain within their own home. Dementia Telecare can be used to support users and their carers to remain and feel safer within their own home. For more information on dementia, see page 36. Telehealth This technology, introduced by the NHS, is used to involve patients in monitoring their own health (eg chronic obstructive pulmonary disease, congestive health failure, diabetes) using home-based equipment linked with health professionals. Telehealth services are likely to become a common feature of NHS care in the future and this service promotes joint working between health, social services and GP practices. The system detects problems

early so you can receive help quickly and avoid going into hospital. Social care alarms Community alarm and monitoring services enable you to call for help any time of night or day using a pendant, a wrist band or a pull cord. The system will put you in touch with an operator who can hear your voice and speak to you. Adult Social Care work with local agencies to provide Telecare and Telehealth across the area using various control centres and can help you decide which system is best for you. There are also a number of independent providers who offer Telecare which you can purchase yourself. Telelink Care Services The service provides a home safety and personal security system that enables people to live independently within their own homes. This is achieved through the clever combination of a 24 hour telephone link to our Telelink Care Centre and state of the art technology called Telecare. Tel: 01582 483108 Email: telelinkservices@luton.gov.uk

Adapting your home Occupational therapists can help you lead a more active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that might contribute to falls. They also advise carers on techniques for moving and handling the person they care for. Adult social care may be able to help with their team of specialists. Visiting you at home an occupational therapist will be able to suggest adaptations that will improve your mobility. Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a wheelchair? Major alterations such a fitting a downstairs bathroom or widening doorways can be paid for with a Disabled Facilities Grant (DFG).

An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations if you need them. Contact Adult Social Care and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect to pay.

Visit www.carechoices.co.uk for further assistance with your search for care

15


Support in your own home In order to enable people to live in their own home for as long as possible a range of community support services are available. These include help with dayto-day tasks such as cleaning, shopping, community

meals, gardening, and handyman services. You would be expected to pay for these services, but there is also a wide range of help available through local voluntary and community groups.

Domiciliary or home care Home care covers help with personal care tasks like dressing, bathing, toileting and prompting the taking of medication. Carers need to be properly trained particularly in moving and handling and the use of hoists for some tasks. Where the Council is providing the support this will be to meet your assessed care and support needs. Carers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of

help required their visits can be very short or up to several hours. Generally, visits are available from 7am until 10pm. Some people will need multiple visits per day. The hourly rate for these types of services depend on the services required, the time of day and the location. For further information, please call this Directory’s free independent helpline: 0800 389 2077 or visit: www.carechoices.co.uk.

Live-in care 24 hour live-in care can accommodate people with a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and short-term support following hospital discharge. In some cases it’s preferable and more economic to have a carer actually living in the home. This can be for a

short period eg a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required. Live-in care is also available to people with permanent physical or mental disabilities who require long-term ongoing care.

Respite care and short breaks for carers You may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility, you could have home-based respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period.

The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it’s like. This will give you some experience of residential care to make an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 38 for more information.

With so many providers to choose from, where do you start?. www.carechoices.co.uk can help.

developed by the publisher of the

Bedfordshire & Luton Care Services Directory

16

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Home care agency checklist

© 2014 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 18.

Agencies • What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How can you contact the agency in an emergency or outside office hours? 









• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• How hard or easy would it be to make a complaint and how are things then put right?  

• How long has the agency been operating?



  • How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick, will you be notified in advance that a different carer will be attending?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK could help with this.

 

Paid carers • You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding? 

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this. • You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency. • Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

 

Paying • If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

  

Visit www.carechoices.co.uk for further assistance with your search for care

17


Home care providers All home care providers are regulated and inspected by the Care Quality Commission who publish inspection reports on their website www.cqc.org.uk. When considering a service it’s always a good idea to check their report. Before you make any decisions regarding the provision of care, be sure to contact several providers

and ask for a ‘Service User’s Guide’ and their charges and a draft contract between you and the care provider. Adult Social Care also audits the quality of the services that are being used locally on an annual basis, and further information is available through their web sites.

Bedford Borough home care providers

Advertisers are highlighted

ALLIED HEALTHCARE - BEDFORD Bedford Tel: 01234 212722 OP D PD LDA MH SI YA AD

CAREWATCH CARE SERVICES LTD Luton OP D PD LDA MH SI YA Tel: 01582 489900

APT CARE LTD Luton Tel: 01582 451745

CASTLE HOME CARE LTD Bedford Tel: 01234 213321

OP D PD LDA MH SI YA

OP D PD LDA MH SI YA

AUXILIARY PROFESSIONALS DOMICILIARY SERVICE Bedford OP D PD LDA MH SI YA Tel: 01234 245553

CRYSTAL LEMON CARE LTD Bedford Tel: 01525 404950

BEAUMONT HEALTHCARE LTD Cambridgeshire OP D PD LDA MH SI YA Tel: 01480 218300 

DIAL HOUSE HOME CARE Advert inside front cover Bedford OP D PD SI YA Tel: 01234 356555

BEDFORDSHIRE CARE AT HOME SERVICE - LEONARD CHESHIRE DISABILITY Bedford OP D PD LDA SI YA Tel: 01234 838998

ELEVATION CARE SERVICES Bedford Tel: 01234 364004 

BETTER HEALTHCARE SERVICES Luton OP D PD LDA MH SI YA Tel: 01582 422777 BIONICARE (DOMICILIARY CARE AGENCY) Advert page 25 Bedford  OP D PD LDA MH SI YA Tel: 01234 214636 BLUEBIRD CARE (BEDFORD) Bedford  Tel: 01234 211481 CARE CONNECTIONS Bedford Tel: 01234 273733 CAREMARK (BEDFORD) Bedford Tel: 01234 212344

Advert page 25 OP D PD SI YA

ELITE CARE SERVICES LTD Bedford Tel: 01234 212190

OP YA

PD LDA MH YA

OP D LDA MH SI YA

EVERYCARE (MK & BEDS) LTD Buckinghamshire OP D PD LDA MH SI YA Tel: 01908 224820  FIRSTCARE (GB) LTD Bedford Tel: 01234 865087

OP D PD LDA SI YA

FRANCIS HOUSE Bedford  Tel: 01234 344729

OP D PD LDA SI YA

KITEC HEALTHCARE SERVICES Bedford Tel: 0800 242 5072

OP YA

Advert pages 23 PD LDA MH YA AD

OP D PD LDA YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

18

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Bedford Borough home care providers continued LAVENDER SUPPORT SERVICES LTD Northamptonshire Tel: 01933 653511 OP D PD LDA MH SI YA

Advertisers are highlighted

SENSE ANNE WALL CENTRE COMMUNITY SUPPORT SERVICES Hertfordshire Tel: 020 8449 0964  LDA SI YA

LILLIBET COURT LTD Bedford  Tel: 01234 212282

Advert inside back cover OP PD LDA MH SI YA

SEVACARE - BEDFORD Bedford Tel: 01234 215832

LILLIBET MANOR Bedford Tel: 07812 013 423

Advert inside back cover OP PD LDA YA

SOCIAL CARE SOLUTIONS LTD (BEDFORD OFFICE) Bedford OP PD LDA MH SI YA Tel: 01234 262650

LOMACK HEALTHCARE Kempston Tel: 01234 844034 OP D PD LDA MH SI YA AD MACINTYRE AMPTHILL SUPPORT Ampthill Tel: 01525 406501 

LDA

MENTAUR COMMUNITY SUPPORT LTD Bedford Tel: 01604 777856 OP D PD LDA MH SI YA MIDSUMMER CARE Bedford Tel: 01234 328404

OP

PLAN CARE AYLESBURY Buckinghamshire Tel: 01296 468520 OP D PD LDA MH SI YA AD PRIME TIME CARE SERVICES Watford Tel: 01923 801818

OP PD LDA MH SI

QUALITY SUPPORT SOLUTIONS LTD Bedford Tel: 01234 834660 OP PD LDA SI YA

OP D PDLDA MH

SURROUND CARE LTD - BEDFORD Bedford Tel: 01234 248966 OP D PD LDA MH SI YA TAMARINDO CARE LTD Bedfordshire Tel: 01582 881369 TELOPEA MSL Bedford Tel: 01234 248969 

PD LDA MH SI YA

OP D PD LDA SI YA

TOTAL HOME CARE SOLUTIONS BEDFORD Bedford Tel: 01234 262323 OP D PD MH SI YA VOYAGE 1 LTD - 74 OLD FORD END Bedford Tel: 01234 364022

LDA YA

WESTMINSTER HOMECARE LTD (MILTON KEYNES) Buckinghamshire Tel: 01908 373734  OP D PD LDA MH SI YA AD

RADIS COMMUNITY CARE (BEDFORD) Bedford Tel: 01234 326459 OP D PD YA ROYAL MENCAP SOCIETY Luton Tel: 01582 560003  SAGECARE LTD Hertfordshire Tel: 01707 332337

LDA

OP D PD LDA MH SI YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

19


Central Bedfordshire home care providers 1ST HOMECARE SOLUTIONS LTD Leighton Buzzard Tel: 01525 376677

OP

Advertisers are highlighted

CARE FORUM (MK) Milton Keynes Tel: 01908 584136 

PD LDA SI

A CARING COMPANY LTD Toddington Advert page 25 Tel: 01525 877088  OP D PD LDA MH SI YA AD

CAREBANK LTD Leighton Buzzard  Tel: 01525 851456

ABBEY VALE CARE LTD Bedford Tel: 01234 245554

CAREMARK (LUTON & SOUTH BEDS) Luton Tel: 01582 415946 OP D PD LDA SI YA

OP PD MH SI YA AD

AFFINITY TRUST - DOMICILIARY CARE AGENCY CENTRAL & BEDFORDSHIRE Luton Tel: 01582 434336 LDA ALLIED HEALTHCARE - Ampthill Tel: 01234 21272 ALLIED HEALTHCARE - Leighton Buzzard Tel: 01234 21272 APT CARE LTD Luton Tel: 01582 451745

OP YA

OP YA

OP D PD LDA MH SI YA

BEAUMONT HEALTHCARE LTD Cambridgeshire Tel: 01480 218300  OP D PD LDA MH SI YA BEDFORDSHIRE CARE AT HOME SERVICE - LEONARD CHESHIRE DISABILITY Bedford Tel: 01234 838998 OP D PD LDA SI YA BETTER HEALTHCARE SERVICES Luton Tel: 01582 422777 OP D PD LDA MH SI YA BLUE SAPPHIRE CARE LTD Leighton Buzzard Tel: 01525 853481 BLUEBIRD CARE (CENTRAL BEDFORDSHIRE) Flitwick Tel: 01525 713389 CARE4YOU Westoning Tel: 01525 719823

OP

Advert page 26 OP D PD SI YA

OP D PD MH SI YA

Advert page 26 OP D PD

CAREWATCH CARE SERVICES LTD Luton Tel: 01582 489900 OP D PD LDA MH SI YA CASTLEROCK RECRUITMENT GROUP Milton Keynes Tel: 01908 465411 OP D PD LDA MH SI YA AD CHOICE SUPPORT BEDFORD Silsoe Tel: 01234 348 220

LDA

CHOICES CARE LTD Bedford Tel: 01234 272273

OP D PD LDA MH SI YA AD

CIRCLE SUPPORT London Tel: 0207 7045460

OP D PD LDA MH SI YA AD

CIVICARE (BEDS HERTS & BUCKS) LTD Dunstable  Advert page 33 Tel: 01582 501701  OP D PD LDA MH SI YA AD CRYSTAL LEMON CARE LTD Ampthill Tel: 01525 404950 OP D PD LDA MH SI YA AD DIAL HOUSE HOME CARE Bedford Advert inside front cover Tel: 01234 356555 OP D PD SI YA DOMRISS CARE Biggleswade Tel: 01767 222325  ELITE CARE SERVICES LTD Bedford Tel: 01234 212190

OP D PD LDA YA

OP D LDA MH SI YA

EVERYCARE (MK & BEDS) LTD Buckinghamshire Tel: 01908 224820  OP D PD LDA MH SI YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

20

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Central Bedfordshire home care providers continued

Advertisers are highlighted

FIRSTPOINT HOMECARE LTD Harpenden Tel: 01582 482405 OP D PD MH SI YA AD

PLAN CARE (TAYLOR GORDON) Welwyn Garden City Tel: 01707 396605 OP D PD LDA MH SI YA AD

HALES GROUP Stevenage Tel: 01438 765715

POPPIES HOME SUPPORT Bedford Tel: 01908 582710 

OP D PD LDA MH SI YA

HEALTHCARE HOMES GROUP - MANORCOURT CARE (NORFOLK) LTD Biggleswade Tel: 01767 313131 OP D PD MH YA HELPERS HOMECARE LTD Baldock Tel: 01462 896853 OP D PD LDA MH SI AD HF TRUST LTD Shefford Tel: 01462 850022

OP YA

HOUSING 21 - LUTON Dunstable Tel: 0303 123 0691

OP D

MACINTYRE AMPTHILL SUPPORT Ampthill Tel: 01525 406501 MAXNOM CARE AGENCY Biggleswade Tel: 01767 317806  MEARS CARE Milton Keynes Tel: 01908 630123 MEYERS CARE AGENCY Houghton Regis Tel: 07935 180 416

LDA

D PD LDA MH SI YA

OP D PD LDA MH SI YA AD

OP D PD LDA YA

NESTOR PRIMECARE SERVICES - Leighton Buzzard Tel: 01525 383081 OP D PD LDA MH SI YA AD NESTOR PRIMECARE SERVICES - Shefford Tel: 01462 816612 OP D PD LDA MH SI YA AD PAPWORTH TRUST Cambridge Tel: 01480 831298

OP D PD LDA MH SI YA

PD LDA SI

PRIME CARE SUPPORT LTD Dunstable Tel: 01582 601501 OP D PD LDA MH SI YA PURPLE PROFESSIONAL SERVICES Dunstable Tel: 01582 476002

LDA

RADIS COMMUNITY CARE (BEDFORD) Bedford Tel: 01234 326459 OP D PD YA ROYAL MENCAP SOCIETY Luton Tel: 01582 560003  SAGECARE LTD Bedford Tel: 01767 317 311

LDA

OP D PD LDA MH SI AD YA

SEVACARE - BEDFORD Bedford Tel: 01234 215832

OP D PD LDA MH

SEVACARE - LUTON Luton Tel: 01582 345405 SHIVAS HOME-CARE Bedford Tel: 0845 894 4289

OP

OP PD LDA YA

SOCIAL CARE SOLUTIONS LTD (SOUTH BEDS OFFICE) Shefford Tel: 01462 850490  OP D PD LDA MH SI AD YA SPECTRUM DOMICILIARY CARE DIVISION Flitwick PD LDA SI Tel: 01525 721212 THE CARING HANDS Maulden Tel: 01525 405710 TOTAL CARE SOLUTIONS LTD LUTON Dunstable Tel: 01582 862851

OP

OP D PD SI

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

21


Central Bedfordshire home care providers continued VIOLETS HOMECARE SERVICES LTD Dunstable Tel: 01582 476044 OP D PD LDA MH SI VOYAGE CARE Arlesey Tel: 01462 835490

PD LDA SI

WALSINGHAM Hemel Hempstead Tel: 01442 254539

WESTMINSTER HOMECARE LTD (MILTON KEYNES) Buckinghamshire Tel: 01908 373734  OP D PD LDA MH SI YA AD WOBURN CARE Dunstable Tel: 07837 658878

Advertisers are highlighted

ABIGAIL COURT (DOMICILIARY CARE) Luton Tel: 01582 721427  OP D PD SI ALLIED HEALTHCARE - LUTON Luton Tel: 01582 720871 OP D PD LDA MH SI AD YA APPLEGROVE (DOMICILIARY CARE) Luton Tel: 01582 547649

OP D PD SI

OP D PD LDA MH SI YA

BETTER HEALTHCARE SERVICES (LUTON) Luton OP D PD LDA MH SI YA Tel: 01582 422777 BLUEBIRD CARE (LUTON) Luton Tel: 01582 380122 BUSHMEAD COURT LTD Luton Tel: 01582 481455

OP D PD YA

PD LDA MH SI

Luton home care providers

APT CARE LTD Luton Tel: 01582 451745 

Advertisers are highlighted

OP D PD LDA SI

OP D PD MH SI

CARE AS YOU LIKE IT (THREE COUNTIES) Luton Tel: 01582 742550  OP D PD LDA MH SI YA

COLWELL COURT (DOMICILIARY CARE) Wigmore OP D PD SI Tel: 01582 547798  CRAEGMOOR SUPPORTING YOU IN LUTON Luton PD LDA MH AD Tel: 01582 724181 EVERGREEN Luton  LDA YA GIANT STEPS 2 RECOVERY OP YA AD Luton  HEALTHCARE NATIONWIDE LTD Leagrave OP YA Tel: 01582 580242 HEAVENSCENT DOMICILIARY CARE SERVICES Luton Tel: 01582 456053 OP D PD LDA YA HOME INSTEAD SENIOR CARE - LUTON & CENTRAL Luton Tel: 01582 742275 OP LDA PD MH SI YA HOUSING 21 - LUTON Dunstable Tel: 0303 123 0691

LUTON FRIENDSHIP HOME CARERS LTD Luton Tel: 01582 736157 OP PD MH YA

CAREMARK (LUTON & SOUTH BEDS) Luton Tel: 01582 415946 OP D PD LDA SI YA

PCHCS Luton Tel: 01582 591672 

CAREWATCH (LUTON) Stopsley Tel: 01582 404804

PEACH NURSING LTD Luton Tel: 01582 635149

OP D PD MH SI YA

OP D

OP D PD LDA MH YA

OP PD SI YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

22

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Luton home care providers continued PEOPLE’S CHOICE UK Luton Tel: 08448 549445 

Advertisers are highlighted

OP D PD

PRIME CARE SUPPORT LTD Dunstable Tel: 01582 601501 OP D PD LDA MH SI YA ROSES HOMECARE LTD Luton Tel: 01582 453800 OP D PD LDA MH SI AD YA ROYAL MENCAP SOCIETY - UNIT 7 SUNDON BUSINESS PARK Luton 

TEONFA CARE SERVICES Luton  Tel: 01582 730591

WESTMINSTER HOMECARE LTD Luton OP D PD LDA MH SI AD YA Tel: 01582 733102

LDA

RYSVIL CARE SERVICES LTD Luton Tel: 01582 450772 OP D PD LDA MH SI YA SAGA HOMECARE Luton Tel: 0844 736 8298

Advert page 24 OP PD LDA MH YA

Live-in Care from £675 per week

OP D PD LDA MH SI AD YA

SEVACARE - LUTON Luton Tel: 01582 345405

OP

SRI PALMY CARE Luton Tel: 01582 253210 

OP D SI

STARS CARE Luton Tel: 01582 253210

OP D SI

The alternative to Care Home admission.

SUITE 1-4 REHOBOTH HOUSE Luton Tel: 01582 527672 SUPPORTED LIVING SERVICE Luton Tel: 01582 548234

Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

OP D PD LDA YA

08000 121 247 | www.liveincare.info PD LDA SI YA

Francis House Home Care Service

Example of services

Francis House Home Care Service is registered with the CQC as a specialist domiciliary care agency providing care to people who have a serious and enduring mental health problem including dementia. Further this includes those who may also have a history of non-engagement with services, pose an increased risk to themselves or others. We also provide a service to people with a learning disability and physical health needs and those who may have substance misuse problems. This is alongside an existing mental health problem.

• For people with challenging behaviour we can provide 24 hour support to enable them to live in their own home. • Support with medication management including dealing with side-effects • Assistance with personal care such as dressing, bathing and eating. • Support with social activities and companionship such as attending clubs and meetings. • Support with accessing community resources and services such as a G.P. • Support with practical activities including paying bills and preparing and cooking meals. • Support to move back home from hospital.

Tel: 01234 954415

www.bedssupportedhousing.co.uk

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

23


RELEASING TIME TO CARE Teonfa Care Services is a domiciliary care agency based in Luton and covering Beds Bucks, Leighton Buzzard and Herts. We work in partnership with local communities and local authorities to provide high quality care to our clients within their own home environment. We provide both personal and practical tasks to our clients based on their individual needs and choices. Our ‘’Releasing Time to Care’’ slogan is not merely a catch phrase or, a run off the mill cliché but one the agency came up with after looking and delving deeper into the needs of the clients, and identifying the gaps in the Health and Social care sector. To this end, our services run until midnight by way of meeting the specific needs of our clients. We also provide sleep in and waking nights. Our staff do undergo rigorous training and are also subjected to a robust interview session which includes relevant scenarios indicative of what they are likely to encounter in the discharge of their duties in the wider community. This is to keep our staff abreast of current legislation, policies and guidelines as well as being knowledgeable in the health and social care sector which remains a dynamic industry. We at Teonfa Care Services do pride ourselves on bespoke assessments for all our prospective clients and as an extension to our services we do have in place our emergency on call service which remains a 24 hour care delivery available to all our clients. Teonfa Care Services also maintain an audit trail of all existing clients with the aim of addressing any concerns or grievances that may arise, as well as handling such concerns in a timely and appropriate manner.

Teonfa Care Options -

“Making Your Choices Our Mission” This is a specialist personal home care service for direct payment options and self-funders with a taster bundle where our client can receive a gradual introduction to the concept of receiving care. The care package is tailored to deliver the exact needs and wishes you have and our services are available around the clock, 365 days a year.

Teonfa Care Services Suite 7Gi Britannia House Leagrave Road, Luton LU3 1RJ Telephone:

www.teonfacare.org

01582 73 05 91


We Can Help With

• Personal Care

• Homecare

• Supported Living

• Shopping and Activities

• Live-in Care

• and lots more!!!

Bionicare provide Support to all!! Adults and Children with Learning Difficulties, Elderly People, People with Physical Disabilities, Mental Illness. Bionicare also provide Supported Living Accommodations.

care that makes sense “PLEASE CONTACT US TO DISCUSS FURTHER YOUR NEEDS OF CARE tel:

fax:

0800 612 2560 / 01234 214 636 Bionicare

|

email:

01234 252 366

Bedford Heights

|

care@bionicare.co.uk

Brickhill Drive

|

Bedford

|

online:

www.bionicare.co.uk

Bedfordshire

|

MK41 7PH

Helping you stay independent in your own home We are a Toddington based home care company, delivering the highest quality personal care across central Bedfordshire. We arrange care packages to suit all levels of need, ranging from basic personal care to complex care packages, including enteral feeding and medication regimes. Our manager, Loretta O’Brien, is a Registered Nurse with a long career in community nursing underpinned by a First Class BSc (Hons) Degree in Community Nursing. She is responsible for the assessment of needs, the formulation of bespoke care plans and the training and supervision of our friendly, reliable team of Home Care Support Workers. Contact us by Phone or Email to arrange a free assessment or for more information.

Tel: 01525 877088 10A High Street, Toddington LU5 6BY

Fax: 01525 876004

Email: mail@acaringcompany.org Website: www.acaringcompany.org

CARE VISITS AT HOME We care passionately

Who we are

Services

As part of a leading care at home network Bluebird Care (Bedford) provide a range of the highest quality care at home services for adults of all ages.

• Help with personal care, • Assistance with ‘starting the day’ • Assistance with ‘ending the day’ • Preparation of drinks, snacks and meals

• Light house work • Shopping • Companionship • Prompting and assisting with medication • Welfare checks • Overnight care

Call and talk to one of our friendly professional team St Johns Terrace 17 Kingsway Bedford MK42 9BJ

Tel: 01234 211481 Email: bedford@bluebirdcare.co.uk

www.bluebirdcare.co.uk Regulated by the Care Quality Commission and member of UKHCA

Visit www.carechoices.co.uk for further assistance with your search for care

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Civicare provides professional trained carers to give support, personal care and assistance to people in their own home to allow them to live safely and independently as possible. Services provided include:

We can support:

CARE VISITS AT HOME

• • • • • • • • • •

We care passionately

Personal Care including physical assistance Domestic Assistance Shopping Social Care Sitting Service Voucher Service – Carer Breaks Sleep-ins Waking Nights Family Support Palliative Care – short or long term care.

• • • • • • • • •

Older people People with Dementia Younger Adults Physical Disabilities Learning Disabilities Mental Health Sensory Impairment Supported Living Nursing and Residential Care Homes

Alternative Our staff What we offer WeBeds, offer a Herts realistic& cost We offer everythingCivicare BucksWe provide excellent

We’re here effective to provide aalternative helping hand quality care for our from personal care to residential care. customers. All our shopping, cleaningGet in contacttowith us: Telephone: 01582 501701 or via Email: With care@civicarebhb.co.uk • www.civicare.co.uk Civicare - Three Counties House, 18a Victoria Street, LU6 3BAIn fact familiar friends, handpicked staff are orDunstable social visits. relatives and fully trained and police everything you need to possessions around, checked to provide stay in the comfort of Bluebird Care ‘just a safe, efficient and your own home. happens’. friendly service.

Call and talk to one of our friendly professional team Room 13 The Rufus Centre, Steppingley Road, Flitwick, Bedfordshire MK45 1AH

Tel: 01525 713389 Email: centralbedfordshire@bluebirdcare.co.uk

www.bluebirdcare.co.uk Regulated by the Care Quality Commission and member of UKHCA

Services we provide: Home care

Your future in your hands

Personal care

We aim to provide dignity, respect and independence to all of our clients with a quality service, tailor-made specific to your individual needs.

Domestic care Please contact us for more information.

Tel: 01525 851 456 Email: admin@my-carebank.co.uk Web: www.my-carebank.co.uk

Salvete Care Home

Providing a high standard of long & short term residential care. 15 - 17 Rothsay Place, Bedford MK40 3PX

www.salvetecarehome.co.uk

Salvete is a reputable care home ideally located close to Bedford riverside and town centre.

Fresh, healthy and well-balanced meals are served daily. We have an excellent activities and entertainment program throughout the year.

The home provides individualised care in a friendly and supportive environment and is equipped with the latest facilities, offering a combination of en-suite, single and double rooms.

We offer person centered care for: • Older people • People with dementia • People with physical frailty in peaceful and pleasant surroundings.

Our staff are experienced, knowledgeable and committed to providing high quality care with dignity, respect and kindness.

Salvete Care Home is fully compliant with CQC inspection criteria.

Viewings are highly recommended. For further details and to arrange a visit please contact us on:

Tel: 01234 261 991 Email: admin@salvetecarehome.co.uk

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Manton HeigHts Woodlands, Off Manton Lane, Bedford, MK41 7LW.

It is our aim to preserve the self-respect of those who depend on the support of others. We feel that those who live at Manton Heights should do so with dignity, have the respect of those who support them and be entitled to live a full and active life, given the fundamental right to live a life and be engaged. Everything we do is to meet the needs of our residents. At Manton Heights we assist residents to live a full life by involving them in the decision making which affects them directly. We offer a homely and safe environment where dignity, privacy and confidentiality is a right and you have lifestyle choices, your spiritual, emotional and physical needs met and you are respected. We ensure that you have freedom of choice so far as is reasonably practicable. Any complaints are taken seriously by investigating fully and properly. Mealtimes are important to those in our care and we want you to enjoy the food you like. We have a varied menu with at least two daily choices of main meal and snacks are available all day and night.

• Specialist nursing care • General residential care • Residential dementia care • End of life care • Respite care

“We would be privileged if you would take the step to come and live with us at Manton Heights.”

Activities and entertainment are part of the care as far as we are concerned. We also want to know what you have been interested in throughout your life so we can keep that alive for you. We pride ourselves on our high standard of nursing and personal care and our person first approach and positive attitude to older people and ageing.

Tel: 01234 267556 Fax: 01234 344173

E-mail: mantonheights@ranccare.co.uk Web: www.ranccare.co.uk


Little Bramingham Farm Residential Care Home

Little Bramingham Farm is set in tranquil grounds and with only 25 bedrooms provides a cosy, friendly, family style home. We offer permanent as well as respite accommodation for those wishing to take a holiday or give their carers a break. To find out more and to arrange a visit please contact: Little Bramingham Farm Leamington Road, Luton, LU3 3XF T: 01582 582433 E: littlebraminghamfarm@fote.org.uk

www.fote.org.uk Registered Charity Number 226064

What makes an ideal care home? Find it, at Trefoil House, Luton • Residential and Nursing Care • Accredited providers of Specialist Dementia Care • Competitive fee rates, not for profit

Friendly, stimulating A convenient, atmosphere central location trefoil@quantumcare.co.uk Birdsfoot Lane, Luton LU3 2DN

01582 494158

Caring for you in Bedfordshire Four Seasons Health Care provides a range of high quality residential, nursing and dementia care services for clients looking for either long stay and short stay respite care options. Our highly trained care teams are there to ensure all your social and medical needs are met.

Well trained, caring staff

For information on any of our homes or our care services:

www.quantumcare.co.uk

For further information please visit www.fshc.co.uk/lp/bedfordshire Or contact the Home Manager at your local home.

Swiss Cottage Care Home

Plantation Road, Leighton Buzzard, Bedfordshire LU7 3HU T: 01525 377922 F: 01525 381326 E: swiss.cottage@fshc.co.uk

In a Four Seasons care home, you are assured each person will be treated as an individual, with a personalised care plan designed around thier specific needs, with the emphasis placed on enhancing well-being. That’s why we’re one of the leading healthcare providers.

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


It was a pleasure to deal with everybody at the home when my grandmother was a resident with you

Everyone deserves a time in their life when they can have some good quality relaxation. Whether you’re looking for a Home for yourself or a loved one, we’re here to offer a helping hand. Heritage Care Homes provides Residential, Respite and Dementia Care in locations across Luton.

The Victoriana Located in a quiet residential part of Luton, the Victoriana is a family orientated home for people from all walks of life. We like to work with your friends and relatives to make you feel at home here. 6 Lansdowne Road, Luton LU3 1EE • Tel: 01582 484 177

The Edwa r dian The Edwardian is situated on Luton’s lively Biscot Road. We are just seconds away from local shops and minutes away from our local pub. We pride ourselves in the homely atmosphere we’ve created during our 14 years of care and dedication to the community. 168 Biscot Road, Luton LU3 1AX • Tel: 01582 720 010

The Georgiana The Georgiana is a purpose built home with a modern décor. Located just outside Leagrave station, we provide a comfortable and spacious atmosphere for people from Luton and the surrounding counties. 10 Compton Avenue, Luton LU4 9AZ • Tel: 01582 570 650

WWW. H ERITAGECARE HOMES. CO.U K


Contemplation Homes

Crossways Nursing Home Our Nursing Home provides care and accommodation for older people and adults with physical disabilities, promoting independent living, preserving dignity and privacy at all times. We provide: • Palliative care • Dementia care • Person-centred nursing • Respite and re-ablement • Fully vetted and trained staff • Individualised activities programmes Promoting independent living, preserving dignity and privacy at all times

86 Hookhams Lane, Renhold, Bedford MK41 0JX

( 01234 771694

www.thecontemplationgroup.co.uk


Lansglade Homes Limited COMFORT AND CARE

Raising the standard of care for elderly people in Bedford Our five Bedfordshire care homes provide a positive and comfortable lifestyle for our residents by enabling and encouraging them to make the most of their individual capabilities within a residential setting. In all our homes, residents are enabled and encouraged to retain their dignity, independence and individuality. • Safe, relaxed and homely environment

• Range of accommodation options, en-suite single, companion and garden view rooms. • Wide range of social, cultural and spiritual activities • Wholesome meals prepared from fresh ingredients in all our homes • Committed, experienced and supportive management teams • Qualified, experienced and caring staff

To visit one of our Bedford homes, please use the contact details listed below. Email: lansgladehomes@btconnect.com Website: www.lansgladehomes.co.uk

Henrietta House 3 Dynevor Road,

Bedford MK40 2DB

Tel/Fax: 01234 359194

The Mallards 5 Dynevor Road,

Bedford MK40 2DB

Tel/Fax: 01234 365563

Lansglade House 14 Lansdowne Road,

Beacon House Nursing Home

Annandale Lodge Nursing Home

Tel/Fax: 01234 356988

Bedford MK40 2DA

Bedford MK40 2DA

Fax: 01234 350817

Fax: 01234 356386

Bedford MK40 2BU

12 Linden Road,

Tel: 01234 328166

8 Linden Road,

Tel: 01234 218400


FIVE VERY UNIQUE CARE HOMES IN BEDFORDSHIRE & CAMBRIDGESHIRE

We encourage independence for our residents, provide high levels of care and offer a home to suit all needs. Brookfields The High Street, Somersham, Huntingdon, Cambridgeshire PE28 3JA Tel: 01487 840900

Friars Lodge 18 Priory Road, Dunstable, Bedfordshire LU5 4HR Tel: 01582 668494

Brookfield is located in Huntingdon, Cambridgeshire and offers a homely atmosphere set in scenic grounds. Specialising in the care of dementia patients and older people, who are unable to continue living at home. Brookfield has built up an excellent reputation with residents coming mainly via referral and recommendation.

Friars Lodge is easily accessible and located near Dunstable town centre. This home provides all the facilities you need for a safe‘home away from home’ experience where your choices and wishes are of paramount importance.

Tudor House 76 West Street, Dunstable, Bedfordshire LU6 1NX. Tel: 01582 663700

Tudor House offers everything you need for a secure, relaxed and happy atmosphere. Tudor House it is all about you, your happiness and well-being.

The Paddocks Springfield Road, Wellhead, Nr Dunstable, Bedfordshire LU6 2JT Tel: 01582 601317

The White House High Street, Eggington, Nr Leighton Buzzard, Bedfordshire LU7 9PQ Tel: 01525 210322

ore For m on ati inform s on ct u conta 60480 6 01582

The Paddocks is that little bit different in so much as it really is a home in the true sense. The Paddocks welcomes you with open arms into a new family.

The White House is a spacious care home is based in the rural and affluent village of Eggington, near Leighton Buzzard, offering lots of communal spaces and private areas for peace and quiet. The computer room enables residents to skype family members and keep in touch via email.

All of the care homes are maintained to a high standard and each property aims to give a ‘Home from Home’ feel. The company will always make people welcome, whether it is a family member visiting a resident or a friend who can only visit at a particular time. We actively encourage independence within our properties and want all of our residents to feel secure, comfortable and supported, whatever their needs are.

Tel: 01582 660480 Email: care@janescarehomes.co.uk

www.janescarehomes.co.uk


We can support:

Civicare provides professional trained carers to give support, personal care and assistance to people in their own home to allow them to live safely and independently as possible. Services provided include: • • • • • • • • • •

Personal Care including physical assistance Domestic Assistance Shopping Social Care Sitting Service Voucher Service – Carer Breaks Sleep-ins Waking Nights Family Support Palliative Care – short or long term care.

Civicare - Three Counties House, 18a Victoria Street, Dunstable LU6 3BA

• • • • • • • • •

Older people People with Dementia Younger Adults Physical Disabilities Learning Disabilities Mental Health Sensory Impairment Supported Living Nursing and Residential Care Homes

Civicare Beds, Herts & Bucks

We’re here to provide a helping hand

Get in contact with us: Telephone: 01582 501701 or via Email: care@civicarebhb.co.uk • www.civicare.co.uk

Leaving hospital and staying independent Adult Social Care and the NHS work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible. Social care staff are available to help with information and advice when you are ready to leave hospital. No matter which hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. The assessment involves asking you about your needs and what is required to help you live safely and independently at home. There will also be an explanation of any charges that may be made. A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them

to carry out an assessment, but this will not go ahead unless you agree. If you already have a social care service in place Adult Social Care will make an assessment of any other needs you may have after your stay in hospital. Carers should be offered an assessment and may also need advice and support and the hospital social care team is available to discuss any issues with them and also give them details of carers support groups. Adult Social Care can also introduce you to local voluntary organisations who can help, short-term, with a variety of services such as laundry and domestic cleaning, or sitting services. For information about reablement, see page 34.

Sensory services for people with an impairment If you have a hearing impairment or are deaf, have poor sight or are blind and are having difficulties with everyday living tasks such as preparing meals, using a telephone or getting out and about then Adult Social Care may be able to provide a number of services to help you. Adult Social Care will carry out an assessment of your needs

and will let you know if you are eligible for help such as information or advice, or pieces of minor equipment to help you to manage in your home. You may contact Adult Social Care to request an assessment, contact details are on page 4.

You’re in charge How do I get help and support? Adult Social Care will provide information, advice and guidance to anyone who contacts them. Adult Social Care are committed to helping people live safe and fulfilling lives in their own homes and aim to help people who need care and support to live as independently as possible and may be able to help if you or someone you know, cannot look after themselves properly because of:

• physical disability; • mental health issues; • learning disability; • sight or hearing loss; • dementia; or • frailty in old age or serious illness. >>

Visit www.carechoices.co.uk for further assistance with your search for care

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How do I get help and support? continued >> Support is also available for carers. Adult Social Care can also put you in touch with a range of local organisations offering help and support. When you contact Adult Social Care, as a potential customer or carer, Adult Social Care will arrange an assessment of your needs.

The assessment will: • help Adult Social Care find out what needs you have; • help Adult Social Care explore the most appropriate services to meet your needs; and • establish if you are eligible to receive services that Adult Social Care pay for or whether you will need to pay for some, or all, of the services yourself.

Do I have a say in what services I get? After your needs have been assessed, Adult Social Care will advise you about services you may be eligible for and/ or a Personal Budget to help you meet your care needs. They will complete a support plan for you and discuss with you: • the type of help you think you need to meet your outcomes; • when you think it is needed; • who will be providing the assistance;

• how long they will be with you; • how it will be paid for; • your religious and cultural needs; and • when the service will be reviewed. Support plans are reviewed regularly and will include all references to any Personal Budget you may be eligible for, to help pay for your care needs.

Reablement Increasingly people seeking more support than information and advice, particularly older people and people with a physical disability, will be offered reablement. This is short-term support designed to help people become as independent as possible. It is tailored

to individual needs to help you learn (or re-learn) the important tasks you need for everyday life, and gives you the best opportunity to regain skills and independence and not need to rely on longer term support. Reablement services are currently free for the first six weeks.

Self-Directed Support Self-Directed Support is the way that Adult Social Care is delivered. It encourages people who are eligible for publicly-funded care to have more choice and control over the support they receive. It involves allocating an estimated amount of money to meet your assessed needs. If you are assessed as eligible for support you will need to use the estimated amount to

plan your support. You can have help to do this. Your support plan shows how you will use your estimated budget to meet your assessed needs and to do the things that are important to you. Once the plan is approved by Adult Social Care you will be allocated an agreed sum of money for your support. This is called your ‘Personal Budget’.

Personal Budgets A Personal Budget is the money agreed by Adult Social Care to meet the cost of the eligible needs for all adults who are assessed as needing support by Adult Social Care. Your Personal Budget can be: • managed by Adult Social Care, who will arrange the services for you to meet your assessed needs; or • taken as a Direct Payment so that you can choose

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who provides the care and support Adult Social Care has agreed you need; or • part managed by Adult Social Care and part Direct Payment. Your Personal Budget can, with the agreement of Adult Social Care, also be managed by someone you nominate to act on your behalf.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Direct Payments If you are assessed as eligible for support Adult Social Care will let you know how much money is available for your care. This is called your ‘Personal Budget’. If you wish to arrange part or all of your own care and support you can receive your Personal Budget through a Direct Payment. However, Direct Payments cannot be used to pay for residential or nursing care. With your Direct Payment you can: • employ a carer(s) or personal assistant(s); • pay the care agency you choose to provide your carer or personal assistant;

• pay people in your family who care for you – but this cannot be a person who lives with you, for example your husband or wife; or • buy equipment or pay for activities agreed in your support plan. Direct Payments are available to all eligible adults, including people with a physical or sensory disability, older people, people with a learning disability and people with mental health needs. For more information on paying for care, see page 40.

Support for carers If you provide regular unpaid care and support for an adult relative or friend who would not be able to manage daily life without that support, you are classed as a carer. You may be able to get help with your caring responsibilities, whether or not you live with the person you are caring for. As a carer, you can ask Adult Social Care to look at your situation and see if you qualify for help. This is called a ‘Carer’s Assessment’. For example, it might be possible for the person you care for to have a short stay in residential care, called ‘respite care’, to give you a break from your caring responsibilities. Or, you might just need someone to stay with them sometimes so that you can go out. It’s also possible to get another type of break where the person you care for is offered a choice of activities outside their home, with support from Adult Social Care staff, allowing you to have some free time. If you qualify for support as a carer, you can decide on a plan with the Carers Emergency Response Service so Adult Social Care can put in place other, short-term,

home-based care in an emergency. The Carer’s Assessment is free but there may be a charge for some services. If you care for someone living in Bedford Borough you can contact Adult Social Care on 01234 267422 or email care@bedford.gov.uk Bedford Borough home care providers

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If you care for someone living in Central Bedfordshire you can contact the Central Bedfordshire Carers Helpline on 0300 300 8036 or email: carers@centralbedfordshire.gov.uk Central Bedfordshire home care providers

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If you care for someone living in Luton you can contact Adult Social Care on: 01582 547660 or email: accessandassessment@luton.gov.uk Luton home care providers

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Housing with care Sheltered housing This is usually provided by councils and housing associations. Sheltered housing is a practical step if you would like more security and companionship but don’t need to move into a care home. In a sheltered housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access

to a resident or non-resident manager who provides support, advice and a link to services for older people.

Visit www.carechoices.co.uk for further assistance with your search for care

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Extra Care housing Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care housing scheme, instead of low level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site for people with assessed needs by a designated team of care workers, who can be available 24 hours a day.

Extra Care housing allows people to retain their own tenancy and have care services delivered ensuring that they are able to remain safely in their own self-contained accommodation. For further information, please call this Directory’s free independent helpline: 0800 389 2077 or visit: www.carechoices.co.uk.

Dementia Dementia is a brain disease which manifests itself initially in memory issues, but goes on to affect many other functions of the brain, meaning a person could: • have difficulty with organising daily activities, prioritising tasks and communicating with others; • experience changes in their mood, judgement or personality; • have trouble making decisions; • start making excuses for their forgetfulness; or

• have difficulties with short-term memory while distant memory remains good. Dementia is progressive - the symptoms will get worse over time. Although there is no cure, treatments can slow the progression of the disease, and there are ways of helping to keep it manageable. With dementia you tend to have to rely on other people more and more as the illness progresses. It is much more common in older people, but can start as early as 40.

Dementia care Usually the initial point of contact to access care services is either your GP (for healthcare solutions) or your local Adult Social Care team (for most other services). If you are concerned about your persistent forgetfulness - or the memory difficulties of a friend or family member - it is important to consult a GP. He or she can do a simple memory test, a physical examination and order blood tests. They can then refer you to a memory clinic to test your memory in more detail and arrange a brain scan if needed. The various types of support available to you and your carer are likely to involve the NHS, Adult Social Care and voluntary agencies. Some examples of services and support to help you live as independently as possible with dementia, include:

• carers’ support groups. There are some simple practical steps to help with memory issues: • use a diary and make lists to help you remember appointments; • keep your mind active by reading or doing crossword puzzles, Sudoku and other mind exercises; • get regular physical exercise; and • eat a healthy diet.

• specialist day centres; • respite care or short breaks; • assistive technology and community alarms; • home care; • meals at home; • community equipment; • Extra Care/sheltered housing; and

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Additional messages specifically for carers/family If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years. Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition.

When someone has dementia, they need: • reassurance that they are still valued, and that their feelings matter; • freedom from as much external stress as possible; and • appropriate activities and stimulation to help them to remain alert and motivated for as long as possible. A person with dementia is not being deliberately difficult: often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

Residential dementia care checklist 

© 2014 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 38.

Residents

 Are residents able to compile memory boxes?

The best indication of a good home is that the  Do staff compile life story books including residents appear happy and responsive. photographs and mementoes?  Are there rummage boxes around the home to stimulate residents? Staff It is important to note whether staff seem Access friendly and caring towards residents and If the person with dementia needs (or is likely whether they treat residents with respect. to need) equipment or adaptations you may want to check:  Do they have any training and experience in dementia care?  There is adequate signage and cues for

different parts of the home such as dining room and bathroom.

 The home’s policy about locking external doors.

Bedrooms You may want to find out whether the person with dementia can have a single room and whether:  Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

Activities

Residents should be stimulated without feeling stressed.

 Are reminiscence activities available?

 Will the person with dementia have a member of staff particularly responsible for their care?  Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of home

A manager who is caring as well as efficient can make all the difference to a home.

 Does the manager have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?  Is there a full assessment at home before a resident is admitted?

Visit www.carechoices.co.uk for further assistance with your search for care

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Residential care homes All care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available from the care service or the CQC (visit www.cqc.org.uk). Further information about the CQC can be found on page 39. There are two types of care home: Care homes offering personal care only If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving and must be paid for if your capital/savings exceed £23,250. See page 40 for more information on paying for care. Care homes with nursing If you think you may need nursing care in a home, you will

need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly; the current amount is £110.89 per week. For further information, please call this Directory’s free independent helpline: 0800 389 2077 or visit: www.carechoices.co.uk. The figures mentioned above may change after April 2014, check with your local Adult Social Care department after this date. See page 40 for more information on paying for your care.

Care homes checklist  When considering potential care homes, consider the following questions: First impressions • Were you met when you first arrived? • Do staff seem warm, friendly and polite? • Do the residents seem happy, active and sociable? • Does the home feel homely and welcoming? • Is the home fresh, clean and comfortably furnished? Fees • How much are the fees? • Do the fees cover all the services available? • Under what circumstances will the fees alter – eg annually or according to increasing needs? • Is the notice to terminate reasonable? Transport • Is the home easy to get to for relatives and friends? • Does the home provide its own transport? Accommodation • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room to suit yourself? • Can you bring your own furniture and TV? • Is there a call system for emergencies? • Are there enough sockets in your room?

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• • • • • •

Can you control the heating in your room? Can you lock your room and is there a secure place for valuables? Is there a separate dining room? Bar? Are there toilet facilities within easy reach of the communal facilities? Are there both showers and baths? Are bathrooms adapted to help people in and out of the bath?

Accessibility • Does the home have the right adaptations and equipment to meet your needs? • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs and walking aids? • Is there adequate provision for people with sight or hearing difficulties? Life within the home • Are there any rules and restrictions (e.g. going out, time of return etc)? • Can you choose when to get up and retire every day? • How are residents involved in decisions about life in the home? • Is there a telephone where you can make and take calls in private and comfort?

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Inspecting care services The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time. CQC holds and publishes up-to-date information about the compliance of adult social care providers with essential standards of safety and quality. Following an inspection, each provider is given a report on how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website www.cqc.org.uk. The focus of an inspection is on the standards of care

that people who use the service receive and whether they are happy with their care. For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience. For any enquiries contact CQC by telephone: 03000 616161 or by email: enquiries@cqc.org.uk. The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website www.cqc.org.uk.

© 2014 Care Choices Ltd • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • What arrangements are there for religious observance? • Can you handle your own money? If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? • Are residents accompanied on visits to the GP or hospital? Staff • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? • Is there an adequate number of staff on duty day and night? Visitors • Are visitors welcome at all times? • Is there somewhere to see them in private? • May your visitors join you at meals? • Can your visitors stay overnight? Catering • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs?

• Can you have snacks or drinks any time of the day or night? • Can you eat in your room? Activities • Can you continue to pursue your hobbies and interests? • What sorts of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to? Gardens • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Is there somewhere to sit? • Are they quiet? Contract terms • Can you retain your own room if away? • Can you have a short-stay or trial period? • Will you be given a statement of terms on admission? • Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care

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Paying for your care Will I have to pay for services? In line with national law and guidance, you will usually have to pay something towards the cost of your care. There is no charge for your assessment. Adult Social Care will discuss any costs relating to the service(s) you need with you and will arrange for an assessment of your financial circumstances. Adult Social Care can also assess and advise you if there any benefits that you are entitled to. If you have savings of £23,250 or more, you will normally have to pay the full cost of community services you receive. If you have capital (property, investments or savings) of £23,250 or more, you will normally have to pay the full cost of residential care you receive. If you have assets of less than £14,250, your contribution will be assessed only on your income and the local authority meets the shortfall, subject to local funding limits. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure. Assuming you will be needing care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need. Many people who currently choose to go into a care home could continue to live at home with the right level of support. Anyone who is thinking about moving to a care home can ask Adult Social Care services to carry out an assessment of his or her needs. This includes people who may have sufficient money to pay for their own care. Adult Social Care can provide advice and information on many services including equipment and adaptations, telecare and alarm systems, respite breaks etc, to help you stay in your own home for as long as possible. If your needs assessment shows that a care home is the best option, Adult Social Care can give you information about the range of homes available to help you decide which care home will suit your needs. Comprehensive lists of care homes/care homes with nursing begin on page 48. You need to choose a home you can continue to afford. Some people choose an expensive home and then use up all their savings. They may then have to move to a different care home.

What will you have to pay for your care? If you are assessed as needing a care home, the value of your home is included when assessing capital unless: your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there.

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You will have to arrange for a Community Care Assessment with your local Adult Social Care department to define your care needs. The homes you consider must be able to meet your assessed care needs. If, apart from your property, your savings are less than £23,250, and your income is not enough to meet your care home fees, Adult Social Care can help with your care costs for the first twelve weeks. After this time, any money from them will be regarded as a loan and will need to be repaid once your house is sold. Also see Deferred Payments Agreements on page 41. Adult Social Care will contribute financially towards your care costs.

How much? To work out how much Adult Social Care will pay, you must ask for a Community Care Assessment. This will define your care needs and how they will be best met and your financial situation. The homes you consider must be able to meet these needs. Your choice of care home will usually be limited to those that accept your local authority’s funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

Whatever your circumstances... Remember: • If your partner still lives at home, they will not be means-tested. • If you have a private pension, only half will be considered when you are assessed, providing you are paying half to your partner. • Your assessment will be made up of two elements, a care part and a financial one. • A nursing home will generally be more expensive than a care home offering personal care only. Consider claiming: • Income support • Pension Credit Definitely claim: •

Attendance Allowance, worth either £54.45 or £81.30 per week depending on your care needs, though you will lose this after 28 days if you receive financial help from Adult Social Care.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Will I have to pay for services? continued Moving into a nursing home? • You will be eligible for the NHS Nursing Care Contribution – currently £110.89 (see below). Always seek advice: • Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care. Please contact your local authority for information on their contribution to care fees, phone your local Adult Social Care team. Some of the figures mentioned here may change over the life of this Directory.

Deferred Payment Agreements If you are eligible for the scheme, after the twelve-week property disregard period, any financial help from Adult

Social Care will be charged against the value of your home and recovered once your house has been sold. However, Adult Social Care may limit how much they will pay and it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £54.45 per week for those needing care by day or night, and at the higher rate of £81.30 per week for those needing care both during the day and night. If you are paying for your own care in full you can continue to receive Attendance Allowance but if you receive financial help from Adult Social Care, Attendance Allowance is not payable after 28 days.

NHS Funded Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care and you have been assessed as having nursing needs, you may be entitled to NHS Funded Nursing Care Contribution (currently £110.89 per week) towards the cost of your nursing care following an assessment on admission to determine your nursing needs. This is paid directly to the home. The remainder of the

funding will be provided by you as a self-funder or via Adult Social Care following a means-tested assessment.

NHS Continuing Health Care Funding You can receive continuing healthcare funding services in any setting, including your own home or in a care home. If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation,

under the National Framework for NHS Continuing Healthcare (Revised 2012). And you will be subject to a three months review followed by annual reviews to determine if you are still eligible for NHS Continuing Healthcare funding.

Running out of money If your capital is likely to reduce to £23,250, you must let Adult Social Care know well in advance as they may step in to help with your care fees. They must conduct an assessment of your situation and may make a contribution. Top-ups If the home you have chosen charges more than the contribution offered by Adult Social Care, you must find

someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. Understanding your rights before arranging care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.

Visit www.carechoices.co.uk for further assistance with your search for care

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Essential information This Directory’s free helpline This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care, care homes or housing with care schemes that meet your criteria with supplementary information about choosing and funding care. One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Whatever your care needs, this Directory, the Care Choices helpline and website will be able to point you in the best direction, however you would like care information presented.

Healthwatch Each local authority area in England has had a Healthwatch organisation since April 2013. They are the new local consumer champion for publicly-funded health and social care. Local Healthwatchs are independent organisations, able to employ their own staff and involve volunteers, so they can become the influential and effective voice of the public. They will have to keep accounts and make their annual reports available to the public. The aim of the local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Contact your local Healthwatch:

Healthwatch Bedford Borough 21-23 Gadsby Street, Bedford MK40 3HP Tel: 01234 718018 Email: enquiries@healthwatchbedfordborough.co.uk Web: www.healthwatchbedfordborough.co.uk Healthwatch Central Bedfordshire Capability House, Wrest Park, Silsoe MK45 4HR Tel: 0300 303 8554 Email: info@healthwatch-centralbedfordshire.org.uk Web: www.healthwatch-centralbedfordshire.org.uk Healthwatch Luton 102 Hitchin Road, Luton LU2 0ES Tel: 01582 817060 Mobile: 07447 151677 Email: info@healthwatchluton.co.uk Web: www.healthwatchluton.co.uk

Safeguarding vulnerable adults Who is a vulnerable adult? ‘A vulnerable adult is someone aged 18 or over who is or may be in need of community care services because of a disability, age or illness and is unable to take care of themselves, or unable to protect themselves against significant harm or exploitation.’ (No Secrets, Department of Health).

kicking, misuse of medication and inappropriate restraint or control.

What is abuse? Abuse is a violation of an individual’s human and civil rights by any other person or persons. It can consist of a single act or repeated acts and can take the following forms:

Sexual abuse - Direct or indirect sexual activity where the vulnerable adult cannot or does not give their consent.

Physical abuse - Including hitting, slapping, pushing,

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Emotional abuse - Including verbal abuse, humiliation, bullying or the use of threats. Neglect - The repeated denial of help that a vulnerable adult needs which, if withdrawn, will cause them to suffer.

Financial abuse - Including theft, fraud, exploitation, pressure in connection with wills, property or inheritance, or financial transactions, or the misuse or misappropriation of property, possessions or benefits. >>

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Safeguarding vulnerable adults continued >> Discrimination - Including abuse based on a person’s ethnic origin, religion, language, age, sexuality, gender or disability.

How can I report my suspicions of abuse? Initially you should tell someone you can trust. This could be a:

Institutional abuse - Including poor care standards, misuse of medication, inappropriate restraint, lack of privacy or personal dignity, lack of flexibility, control and choice, lack of appropriate care planning and reviews, restricting access to toilet or bathing facilities and lack of record keeping.

• family member;

Who commits abuse? Vulnerable adults may be abused by a wide range of people including: • relatives and family members; • professional staff; • paid care workers; • volunteers; • other service users; • neighbours; • friends and associates; or • people who deliberately exploit vulnerable people and strangers. Where does abuse happen? Abuse can happen anywhere, for example: • in the street; • at home;

• friend; • member of staff; • social worker or nurse; or • an advocate. ‘There can be no secrets and no hiding place when it comes to exposing the abuse of vulnerable adults.’ (No Secrets, Department of Health) If you or the individual is in immediate danger, need medical attention or if a crime has been committed call the emergency services on 999. If you or an adult you know may be at risk of abuse you should contact your local Council Safeguarding Team: Bedford Borough Council Tel: 01234 276222 Email: adult.protection@bedford.gov.uk Central Bedfordshire Council Tel: 0300 300 8122 Email: adult.protection@centralbedfordshire.gov.uk Luton Borough Council Tel: 01582 547730/547563 Email: adultsafeguarding@luton.gcsx.gov.uk

• at a friend’s house; • where you work; • at a day centre, residential home or college; or • somewhere you spend your free time. What are the signs of abuse? Possible signs of abuse could include: • injuries – bruises, broken bones and burns; • lack of personal care; • bills not being paid; • sudden loss of assets, friends or family threatening an individual to gain access to money etc; • not getting to medical appointments; • changes in behaviour or mood; or • unexplained withdrawal from normal activities and friends, family or community.

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Making a complaint Complaints about care homes and social care services If you have a complaint about a care home, care home with nursing or any other social care service, the first thing you should do is tell the home or service. This applies whether you pay for your care or your local council funds it. By law, every care home and social care service must have an efficient procedure for dealing with complaints. Ask for a copy of the service’s complaints procedure so that you know what you must do and how they will deal with your complaint. Care funded by your local council If you are not happy with the reply you receive from a care service when you complain, you can take your complaint to your local Adult Social Care department. You will need to follow their complaints procedure – your social worker, care manager or the department itself will explain what to do. You can find the address of your local social services department at www.gov.uk.

The care service or the Adult Care social services department should try to sort out your complaint themselves and put things right to prevent the same thing happening again. If you are not satisfied with the final reply from the care service or your local Adult social care department, you can complain to the Local Government Ombudsman. There are three Local Government Ombudsmen in England. They each deal with complaints from different parts of the country. However, you should first send your complaint to: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH. Telephone: 0300 061 0614 or 0845 602 1983. Complaints about care that you pay for yourself You can ask the Local Government Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself.

End of Life Care ‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’ 1 Although the subject of dying is often painful to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients. Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an Advance Care Plan so that every supporting service will be aware of the client’s wishes. All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers. Programmes available include: The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different

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organisations involved in providing care for someone near the end of their life. Preferred Priorities for Care (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life. Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home. 1 End of Life Care Strategy - promoting high quality care for all adults at the end of life April 2008. Department of Health.

Bedfordshire Partnership for Excellence in Palliative Support (PEPS) The PEPS service is designed in partnership between Bedfordshire Clinical Commissioning Group, Sue Ryder and other healthcare providers. It aims to remove the many layers of communication that you may have previously needed with health and social care professionals for the delivery of your care. The service offers a single point of contact through the PEPS Coordination Centre, which is hosted by Sue Ryder at St John’s Hospice in Moggerhanger. The PEPS Coordination Centre is available for patients, families, carers and health and social care professionals >>

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


End of Life Care continued >> when help and support is needed. However, the service is not designed to replace your existing GP and nurse relationship. For more information about the PEPS Coordination Centre please call: 01767 642410 and ask to speak to the PEPS Team. Luton Support My Care Coordination Team is a service which provides 24 hour access to a support and advice line, as well as access to a coordination team seven days a week. The team aims to provide patients in the last year of life with a more seamless, coordinated package of care that responds to their changing needs. Tel: 0808 180 7788. Keech Hospice Tel: 01582 492339 Web: www.keech.org.uk Useful websites – End of Life Care Compassionate Communities www.compassionatecommunities.org.uk aims to: • help people develop the skills to address issues raised by end of life and other losses; and • be a helpful, empathetic ear. Cruse Bereavement Services: Central Beds Tel: 01767 312997

Luton Tel: 01582 59 53 00 North Beds Tel: 01234 340321 Web: www.cruse.org.uk Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. Website has a comprehensive support section. Web: www.dyingmatters.org NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing 5 things they want to do before they die. Web: http://nhslocal.nhs.uk Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. Web: www.mariecurie.org.uk WidowNet Established in 1995, the first online information and selfhelp resource for, and by, widows and widowers. Web: www.widownet.org

developed by the publisher of the Bedfordshire & Luton Care Services Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care

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Useful local contacts Action on Hearing Loss Information Line Tel: 0808 808 0123 Textphone: 0808 808 9000 SMS: 0780 000 0360 Email: informationline@hearingloss. org.uk Age Concern Luton 39 King Street Luton LU1 2DW Tel: 01582 456812 Email: admin@ageconcernluton.org.uk Age UK Bedfordshire 78-82 Bromham Road Bedford MK40 2QH Tel: 01234 360510 Email: enquiries@ ageukbedfordshire.org.uk Alzheimer’s Society Bedford Suite B2, Emerald Court Pilgrim Centre, Brickhill Drive Bedford MK41 7PZ Tel: 01234 327380 Email: bedfordshireandluton@ alzheimers.org.uk Alzheimer’s Society (Bedfordshire and Luton) The Disability Resource Centre Poynters House, Poynters Road Dunstable LU5 4TP Tel: 01582 470900 Email: bedfordshireandluton@ alzheimers.org.uk Autism Bedfordshire St Mark’s Church Calder Rise Bedford MK41 7UY Tel: 01234 350704 Email: enquiries@autismbeds.org

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Bedfordshire Rural Communities Charity The Old School, Cardington Bedford MK44 3SX Tel: 01234 838771 Email: info@bedsrcc.org.uk Carers in Bedfordshire Suite K, Sandland Court Pilgrim Centre, Brickhill Drive Bedford MK41 7PZ Tel: 0300 111 1919 Email: contact@carersinbeds.org.uk Centre for All Families Positive Health (CAFPH) (support for people living with HIV/ AIDS) 11-15 Park Street West Luton LU1 3BE Tel: 01582 726061/ 01582 726063 Email: info@cafph.org First Floor, St Johns Terrace, 17 Kingsway, Bedford MK42 9BJ Tel: 01234 817642 Email: bedford@cafph.org Mind BLMK Bedford Wellbeing Centre 3 Woburn Road, Bedford MK40 1EG Tel: 0300 330 0649 or 01234 343969 Email: bwc@mind-blmk.org.uk The Rufus Centre Steppingley Road Flitwick MK45 1AH Tel: 0300 330 0648 Fax: 01525 722224 Email: hq@mind-blmk.org.uk POhWER Advocacy Services for Bedfordshire Suite 2 and 5 21-23 Mill Street Bedford MK40 3EU Tel: 0300 456 2362 Email: pohwer@pohwer.net

POhWER Advocacy Services for Luton Tel: 01582 447109 Email: pohwer@pohwer.net Sight Concern Bedfordshire Kings House 245 Ampthill Road Bedford MK42 9AZ Tel: 01234 311555 Email: office@sightconcern.org.uk Stroke Association - Bedford 3 Ombersley Road Bedford MK42 9JX Tel: 01234 792686 or 0303 30 33 100 (National Helpline) Email: Leslie.Knowles@stroke.org.uk Stroke Association - Luton 90 Tomlinson Avenue Luton LU4 0QQ Central Bedfordshire contact: Tel: 01582 690984 or 0303 30 33 100 (National Helpline) Email: Evelyn.Conaty@stroke.org.uk or Hilary.Wood@stroke.org.uk Luton contact: Tel: 01582 891330 Email: jennifer.maddock@stroke.org.uk The Disability Resource Centre Poynters House Poynters Road, Dunstable Bedfordshire LU5 4TP Tel: 01582 470900 Email: information@drcbeds.org.uk For more details of local services please visit the website for your local council: • www.bedford.gov.uk • www.centralbedfordshire.gov.uk • www.luton.gov.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


National useful contacts A2B project The first fully integrated community transport information system which supplements the public transport network by offering services tailored to the needs of people who may have difficulty in using ordinary buses and trains. Minibuses, social car schemes and group hire minibuses. Web: www.A2binfo.net Age UK The name in some areas for the now combined Age Concern and Help the Aged. National advice line: Tel: 0800 169 6565 Web: www.ageuk.org.uk Association of Charity Officers The national umbrella body for benevolent charities who provide aid and advice to individuals in need. Tel: 01707 651777 Web: www.aco.uk.net Carers Direct Free, confidential information and advice for carers. Tel: 0808 802 0202 Email: carersdirect@nhschoices.nhs.uk. Web: www.nhs.uk/carersdirect Carers UK The voice of carers and the only carer-led organisation working for all carers. Tel: 0808 808 7777 Web: www.carersuk.org Elderly Accommodation Counsel Aims to help older people make informed choices about meeting their housing and care needs. Tel: 0207 820 1343 Web: www.housingcare.org

FirstStop Advice Advice and information on all aspects of care, accommodation, housing, finance and rights for older people. Web: www.firststopadvice.org.uk Friends of the Elderly A charity supporting older people with a range of practical needs. Tel: 0207 730 8263 Web: www.fote.org.uk IndependentAge Charity providing information, advice and support to thousands of older people across the UK. Advice line: 0845 262 1863 Web: www.independentage.org.uk Mencap The voice of learning disability with more than 500 affiliated groups. Tel: 0207 454 0454 Web: www.mencap.org.uk National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older people. Tel: 0207 078 9375 Web: www.napa-activities.co.uk

Pension, Disability and Carers Service, The Provides information about pensions and pensioner benefits, whether you are planning for the future, are about to retire or have already retired. Tel: 0845 606 0265 Web: www.thepensionservice.gov.uk Princess Royal Trust for Carers, The (now combined with Crossroads Care and called ‘Carers Trust’) The largest provider of comprehensive carers’ support services in the UK. Tel: 0844 800 4361 Email: info@carers.org Web: www.carers.org United Kingdom Home Care Association Ltd (UKHCA) The professional Association of home care providers from the independent, voluntary, not-forprofit and statutory sectors. Helpline: 0208 661 8188 Web: www.ukhca.co.uk

NHS Choices NHS Choices is the online ’front door’ to the NHS and is the country’s biggest health website and gives information about your health choices. Web: www.nhs.uk NHS Direct For health advice and reassurance by telephone, 24 hours a day, 365 days a year. Tel: 0845 46 47

Visit www.carechoices.co.uk for further assistance with your search for care

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Bedford Borough Bedford Borough care homes

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1 LANSDOWNE ROAD 1 Lansdowne Road, Bedford, Bedfordshire MK40 2BY Tel: 01234 357339 OP PD LDA SI YA

BYRON COURT 55 Chaucer Road, Bedford, Bedfordshire MK40 2AL Tel: 01234 216551 LDA

182 BROMHAM ROAD 182 Bromham Road, Bedford, Bedfordshire MK40 4BP Tel: 01234 357238 OP PD LDA SI YA

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BEDFORD CHARTER HOUSE 1A Kimbolton Road, Bedford, Bedfordshire MK40 2PU Tel: 01234 321400 OP D PD BROOK HOUSE RESIDENTIAL HOME 72 High Street Riseley, Bedford, Bedfordshire MK44 1DT Tel: 01234 708077 OP D BROOKSIDE RESIDENTIAL HOME 99 High Street, Kempston, Bedford, Bedfordshire MK42 7BS Tel: 01234 852324 LDA

COTSWOLD Graze Hill, Ravensden, Bedfordshire MK44 2TF Tel: 01234 772196 LDA YA CRANWELL COURT The Lane, Wyboston, Bedford, Bedfordshire MK44 3AS Tel: 01480 478113 LDA MH DANECROFT 3 Dane Lane, Wilstead, Bedford, Bedfordshire MK45 3HT Tel: 01234 741573 OP D PD DOVE LANE 7 Dove Lane, Harrold, Bedfordshire MK43 7DF Tel: 01234 720019 D PD LDA SI ELCOMBE HOUSE 61 De Parys Avenue, Bedford, Bedfordshire MK40 2TR Tel: 01234 266010 OP D PD ELSTOW LODGE Wilstead Road, Elstow, Bedford, Bedfordshire MK42 9YD EVERGREEN HOUSE 59 Chantry Road, Kempston, Bedford, Bedfordshire MK42 7QU Tel: 01234 854823

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FENWICK HOUSE 1 Cowper Road, Bedford, Bedfordshire MK40 2AS Tel: 01234 350887 OP D PD AD

BUNYAN LODGE 66-68 Kimbolton Road, Bedford, Bedfordshire MK40 2NZ Tel: 01234 346146 MH YA

FRANCIS HOUSE 10 Gibbons Road, Bedford, Bedfordshire MK40 1DQ Tel: 01234 344729  Advert pages 23  PD LDA MH YA AD

BUSHMEAD COURT RESIDENTIAL HOME Bushmead Court, 58-60 Bushmead Avenue, Bedford, Bedfordshire MK40 3QW Tel: 01234 353884 OP D PD

GEORGE BEAL HOUSE Off Williamson Road, Kempston, Bedford, Bedfordshire MK42 7HL Tel: 01234 718226 LDA YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

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This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Bedford Borough care homes continued

Advertisers are highlighted

HENRIETTA HOUSE 3 Dynevor Road, Bedford, Bedfordshire MK40 2DB OP D PD Tel: 01234 359194 Advert page 31  HEPWORTH HOUSE 1 St Georges Road, Bedford, Bedfordshire MK40 2LS OP D PD Tel: 01234 262139 HIGH STREET 4 High Street, Oakley, Bedfordshire MK43 7RG Tel: 01234 828706 HIGHFIELD RESIDENTIAL HOME Avon Drive, Brickhill, Bedford, Bedfordshire MK41 7AH Tel: 01234 267196

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LILLIBET LODGE 6 Rothsay Road, Bedford, Bedfordshire MK40 3PW  Advert outside back cover Tel: 01234 340712  OP D PD MH YA LILLIBET MANOR 19 Linden Road , Bedford,  Advert inside back cover Bedfordshire MK40 2DQ  OP PD LDA YA LOMACK HOUSE 29-33 Elstow Road, Kempston, Bedford, Bedfordshire MK42 8HD PD LDA SI YA Tel: 01234 840671 LOMACK LODGE 10 St Georges Road, Bedford, Bedfordshire MK40 2LS Tel: 01234 290013

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LOTUS HOUSE 34 Lansdowne Road, Bedford, Bedfordshire MK40 2BU Tel: 01234 350600

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KELVIN GROVE CARE HOME 18 Rothsay Road, Bedford, Bedfordshire MK40 3PN MH Tel: 01234 217287

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PD LDA

KIMBOLTON 7 Kimbolton Avenue, Bedford, Bedfordshire MK40 3AD Tel: 01234 330890 

MILTON HOUSE 39-41 Spenser Road, Bedford, Bedfordshire MK40 2BE Tel: 01234 216460 OP LDA YA

OP D PD

HOLLY TREE LODGE 122 Spring Road, Kempston, Bedford, Bedfordshire MK42 8NB Tel: 01234 266391 OP D PD LDA MH SI HOUGHTONS 4 Sandy Road, Bedford, Bedfordshire MK41 9TH D PD LDA SI Tel: 01234 351248

PD LDA

LANSGLADE HOUSE 14 Lansdowne Road, Bedford, Bedfordshire MK40 2BU Tel: 01234 356988 Advert page 31 OP D PD LAVANDA VILLA 41 Halsey Road, Kempston, Bedford, Bedfordshire MK42 8AT Tel: 01234 857793

LDA MH SI YA

OAKLANDS 15 Oaklands Road, Bedford, Bedfordshire MK40 3AG Tel: 01234 347822

PD LDA

OASIS HOUSE 20 Linden Road, Bedford, Bedfordshire MK40 2DA Tel: 01234 346269 OP D

LILLIBET COURT LTD Tel: 01234 212282 50 De Parys Avenue, Bedford, Bedfordshire MK40 2TP OP PD LDA MH SI YA Advert inside back cover

PARK HOUSE 28 St Andrews Road, Bedford, Bedfordshire MK40 2LW Tel: 08442 640533

LILLIBET HOUSE 65 De Parys Avenue, Bedford, Bedfordshire MK40 2TR Tel: 01234 272206  Advert outside back cover  OP D PD MH YA

PARKSIDE RESIDENTIAL HOME 21 Bedford Road, Kempston, Kempston, Bedfordshire MK42 8AB Tel: 01234 359084 OP D PD LDA

PD MH YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

49


Bedford Borough care homes continued PETER’S PLACE 8 The Crescent, Bedford, Bedfordshire MK40 2RU Tel: 01234 266933

PD LDA YA

PUTTENHOE RESIDENTIAL HOME 180 Putnoe Street, Bedford, Bedfordshire MK41 8HQ Tel: 01234 214100

OP D PD

RENHOLD COMMUNITY HOME Little Paddocks, 30 Hookhams Lane, Renhold Bedfordshire MK41 0JT Tel: 01234 772481  RIVERMEAD RESIDENTIAL HOME Halsey Road, Kempston, Bedford, Bedfordshire MK42 8AU Tel: 01234 862429

Advertisers are highlighted

LDA

OP D PD

RUTLAND ROAD CARE HOME Tel: 01234 344729 37 Rutland Road, Bedford, Bedfordshire MK40 1DG Advert pages 23  OP LDA MH YA SALVETE CARE HOME 15-17 Rothsay Place, Bedford, Bedfordshire MK40 3PX OP D PD Tel: 01234 261991 Advert page 26  SHARNBROOK HOUSE High Street, Sharnbrook, Bedfordshire MK44 1PB Tel: 01234 781294 SOUTHWAY RESIDENTIAL HOME 290 London Road, Bedford, Bedfordshire MK42 0PX Tel: 01234 345284 

ST MARGARET’S RESIDENTIAL HOME 10 Rothsay Road, Bedford, Bedfordshire MK40 3PW Tel: 01234 345964 OP D PD LDA THE CAUSEWAY 55 The Causeway, Carlton, Bedfordshire MK43 7LU Tel: 01234 720246 LDA THE FREMANTLE TRUST - 3 THE GLADE Bromham, Bedford, Bedfordshire MK43 8HJ Tel: 01234 828704  THE LEYS Park Lane, Sharnbrook, Bedford, Bedfordshire MK44 1LX Tel: 01234 781982

LDA

OP PD LDA SI YA

THE MALLARDS 5 Dynevor Road, Bedford, Bedfordshire MK40 2DB Advert page 31 Tel: 01234 365563 OP D PD VICTORIA COTTAGE 37 St Andrews Road, Bedford, Bedfordshire MK40 2LW Tel: 01234 271225 LDA VOYAGE 1 LTD - 74 OLD FORD END Queens Park, Bedford, Bedfordshire, MK40 4LY Tel: 01234 364022 LDA YA

OP D PD

WATERLOO HOUSE CARE HOME LTD 36 Waterloo Road, Bedford, Bedfordshire MK40 3PQ Tel: 01234 351608 OP D PD

OP D PD

WESTONIA COURT London Road, Bedford, Bedfordshire MK42 0QE Tel: 01234 350641

LDA

With so many providers to choose from, where do you start?. www.carechoices.co.uk can help.

developed by the publisher of the

Bedfordshire & Luton Care Services Directory

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

50

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Bedford Borough care homes with nursing ANJULITA COURT Bramley Way, Bedford, Bedfordshire MK41 7GD Tel: 01234 273642

Advertisers are highlighted

OP D

KIMBOLTON LODGE 1 Kimbolton Road, Bedford, Bedfordshire MK40 2NT Tel: 01234 355918 OP PD SI YA

ANNANDALE LODGE 8 Linden Road, Bedford, Bedfordshire MK40 2DA Tel: 01234 218400 Advert page 31  OP PD

MANTON HEIGHTS CARE CENTRE Woodlands off Manton Lane, Bedford MK41 7LW Tel: 01234 267556 Advert page 27 OP D PD SI YA

BEACON HOUSE 12 Linden Road, Bedford, Bedfordshire MK40 2DA Tel: 01234 328166

MILTON ERNEST HALL CARE HOME Milton Ernest, Bedford, Bedfordshire MK44 1RJ Tel: 01234 825305

Advert page 31 OP D PD

CRESCENT NURSING HOME 12 The Crescent, Bedford, Bedfordshire MK40 2RU Tel: 01234 266933 D LDA MH YA CROSSWAYS NURSING HOME 86 Hookhams Lane, Renhold, Bedford, Bedfordshire MK41 0JX Advert page 30 Tel: 01234 771694 OP PD DIAL HOUSE NURSING AND RESIDENTIAL HOME 9 Dynevor Road, Bedford, Bedfordshire MK40 2DB Advert inside front cover Tel: 01234 356555 OP D PD MH SI YA

PETER’S PLACE 8 The Crescent, Bedford, Bedfordshire MK40 2RU Tel: 01234 266933

OP PD

PD LDA YA

THE AIREDALE NURSING HOME 44 Park Avenue, Bedford, Bedfordshire MK40 2NF Tel: 01234 218571 OP D PD SI YA THE WILLOWS RESIDENTIAL AND NURSING HOME 73 Shakespeare Road, Bedford, Bedfordshire MK40 2DW Tel: 01234 268270

OP D PD YA

Central Bedfordshire Central Bedfordshire care homes ABBOTSBURY RESIDENTIAL HOME Mead End, Biggleswade SG18 8JU Tel: 0300 300 8590 

Advertisers are highlighted

OP D PD

ALLISON HOUSE RESIDENTIAL HOME Swan Lane, Sandy SG19 1NE Tel: 0300 300 8591 OP D PD LDA

CARRINGTON HOUSE LTD Carrington House, 143 Vandyke Road, Leighton Buzzard LU7 3HQ Tel: 01525 853211

OP D PD

CHILTERN VIEW 198-200 West Street, Dunstable LU6 1NX Tel: 01582 477794

D

OP D

CLAREMONT HOUSE Central Bedfordshire, Lovent Drive, Leighton Buzzard LU7 3LR Tel: 01525 852628

OP

CADDINGTON HALL Luton Road, Markyate, St Albans AL3 8QB Tel: 0300 300 8593 OP D PD MH

FERNDALE RESIDENTIAL HOME Easton Road, Flitwick MK45 1HB  Tel: 0300 300 8594 

OP D PD

ASHTON LODGE Ashton Road, Dunstable LU6 1NP Tel: 01582 673331

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

51


Central Bedfordshire care homes continued FRIARS LODGE 18 Priory Road, Dunstable LU5 4HR Tel: 01582 668494 Advert page 32

OP D

OP D PD LDA

OP D PD MH SI

LADY SPENCER HOUSE LTD 52 High Street, Houghton Regis LU5 5BJ Tel: 01582 868516 

OP D

RIDGEWAY LODGE RESIDENTIAL HOME Brandreth Avenue, Dunstable LU5 4RE Tel: 01582 667832

OP D PD

SHARNBROOK LODGE 17a Park Road North, Houghton Regis, Dunstable LU5 5LD Tel: 01582 866708

OP D PD

THE BIRCHES RESIDENTIAL HOME 44 Hitchin Road, Shefford SG17 5JB Tel: 0300 300 8592

THE LIMES High Street, Henlow, SG16 6AB Tel: 01462 811028

OP D PD MH YA AD

THE PADDOCKS Springfield Road Wellhead, Dunstable LU6 2JT Tel: 01582 601317 Advert page 32

GREENACRE RESIDENTIAL HOME Brewers Hill Road, Dunstable, Bedfordshire LU6 1UU Tel: 0300 300 8595 KNOLL HOUSE Studham Lane, Studham LU6 2QJ Tel: 01582 873607 

Advertisers are highlighted

OP

THE WHITE HOUSE High Street, Eggington, Leighton Buzzard LU7 9PQ Tel: 01525 210322 Advert page 32 OP D TUDOR HOUSE 76 West Street, Dunstable LU6 1NX Tel: 01582 663700 Advert page 32

OP D

WESTLANDS RESIDENTIAL HOME Duncombe Drive, Leighton Buzzard LU7 8SD OP D PD Tel: 0300 300 8596 WOODSIDE NURSING AND RESIDENTIAL CARE HOME The Old Vicarage, Church Road, Slip End, Luton Bedfordshire LU1 4BJ OP D PD LDA SI Tel: 01582 423646

OP D PD

Central Bedfordshire care homes with nursing

Advertisers are highlighted

AGATE HOUSE - CARE HOME WITH NURSING PHYSICAL DISABILITIES Woburn Street, Ampthill, Bedfordshire MK45 2HX Tel: 01525 403247 PD YA

ORCHARD LODGE CARE HOME Stanbridge Road, Tilsworth, Leighton Buzzard, Bedfordshire LU7 9PN Tel: 01525 211059

BEAUMONT PARK NURSING AND RESIDENTIAL HOME Shortmead Street, Biggleswade, Bedfordshire SG18 0AT Tel: 01767 313131 OP D PD YA

ORCHID LAWNS Steppingley Hospital Grounds, Ampthill Road, Steppingley, Bedfordshire MK45 1AB Tel: 01525 713630 OP D MH

CHASE HOUSE LTD House Lane, Arlesey, Bedfordshire SG15 6YA Tel: 01462 731276 OP D PD MH YA

PARK HOUSE NURSING CARE CENTRE Mill Lane, Sandy, Bedfordshire SG19 1NL Tel: 01767 692186

ELM LODGE NURSING AND RESIDENTIAL HOME 18 Stoke Road, Leighton Buzzard, Bedfordshire LU7 2SW Tel: 01525 371117 OP D PD

POTTON HOUSE Potton Road, Biggleswade, Bedfordshire SG18 0EL Tel: 01767 317289

OP PD

OP

OP D MH

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

52

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Central Bedfordshire care homes with nursing continued ROSALYN HOUSE King Street, Houghton Regis, Dunstable, Bedfordshire LU5 5TT Tel: 01582 896600 SWISS COTTAGE CARE HOME Plantation Road, Leighton Buzzard, Bedfordshire LU7 7HU Tel: 01525 377922

Advertisers are highlighted

D MH

THE OLD VILLAGE SCHOOL NURSING HOME Bedford Road, Marston Moretaine, Bedford, Bedfordshire MK43 0ND Tel: 01234 768001 OP PD YA

Advert page 28 OP D PD YA

WOODSIDE NURSING AND RESIDENTIAL CARE HOME The Old Vicarage, Church Road, Slip End, Luton Bedfordshire LU1 4BJ Tel: 01582 423646 OP D PD LDA SI

TAYMER NURSING HOME Barton Road, Silsoe, Bedfordshire MK45 4QP Tel: 01525 861833

OP D PD

THE KNOLLS CARE HOME Plantation Road, Leighton Buzzard, Bedfordshire LU7 3JE Tel: 01525 380600

OP D PD

WREN PARK CARE HOME Hitchin Road, Shefford, Bedfordshire SG17 5JD Tel: 01462 851548 OP D PD

Luton Luton care homes 104 TENNYSON ROAD 104 Tennyson Road, Luton, Bedfordshire LU1 3RP Tel: 01582 418858  MH 135 TENNYSON ROAD 135 Tennyson Road, Luton, Bedfordshire LU1 3RP Tel: 01582 721257 LDA 8 BRANTWOOD ROAD 8 Brantwood, Luton, Bedfordshire LU1 1JJ Tel: 01582 480642

MH

83 TENNYSON ROAD 83 Tennyson Road, Luton, Bedfordshire LU1 3RR Tel: 01582 720186  LDA MH 94 TENNYSON ROAD 94 Tennyson Road, Luton, Bedfordshire LU1 3RR Tel: 01582 725735 

MH

95 ASHBURNHAM ROAD 95 Ashburham Road, Luton, Bedfordshire LU1 1JW Tel: 01582 481589 MH 96 TOMLINSON AVENUE (RESPITE SERVICES) 96 Tomlinson Avenue, Luton, Bedfordshire LU4 0QQ Tel: 01582 605196  PD LDA SI YA

ALICIA NURSING HOME Tel: 01582 560500 105-115 and 33-35 Marsh Road, Luton, Bedfordshire LU3 2QG  OP D PD LDA MH YA AMBASSADOR HOUSE 31 Lansdowne Road, Luton, Bedfordshire LU3 1EE Tel: 01582 486244

OP

AMBLESIDE - LUTON 60 Hart Hill Drive, Luton, Bedfordshire LU2 0AY Tel: 01582 454402 OP D PD ANGEL CLOSE 47 Angel Close, Luton, Bedfordshire LU4 9FN Tel: 01582 583599 

LDA YA

BELLE VUE CARE HOME 123 New Bedford Road, Luton, Bedfordshire LU3 1LF Tel: 01582 734169 LDA SI CASTLETROY RESIDENTIAL HOME 130 Cromer Way, Luton, Bedfordshire LU2 7GP Tel: 01582 417995 

OP

COLLINSON CARE HOME 616-618 Dunstable Road, Luton, Bedfordshire LU4 8RT Tel: 01582 594529  OP D

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

53


Luton care homes continued

Advertisers are highlighted

CROWLEY CARE HOMES LTD - ST ANNES CARE HOME 30 Lansdowne Road, Luton, Bedfordshire LU3 1EE Tel: 01582 726265  OP D EDWARDIAN CARE HOME 168 Biscot Road, Luton, Bedfordshire LU3 1AX Tel: 01582 720 010 Advert page 29 

OP D

ELIZABETHAN CARE HOME 220 Old Bedford Road, Luton, Bedfordshire LU2 7HP OP D PD Tel: 01582 720010  GEORGIANA CARE HOME 10 Compton Avenue, Luton, Bedfordshire LU4 9AZ Tel: 01582 570650 Advert page 29 OP D PD GEORGINA HOUSE 20 Malzeard Road, Luton, Bedfordshire LU3 1BD Tel: 01582 456574 LDA YA GREENFIELDS RESIDENTIAL HOME 30 Studley Road, Luton, Bedfordshire LU3 1BB Tel: 01582 722976

OP D

HOPE HOUSE 36 Moor Street, Luton, Bedfordshire LU1 1HA Tel: 01582 722673  HOPE LODGE LTD 98 Farley Hill, Luton, Bedfordshire LU1 5NR Tel: 01582 457599 

AD

LDA MH

JUNIPER HOUSE 159 Strathmore Avenue, Luton, Bedfordshire LU1 3QR Tel: 01582 419923  LDA LITTLE BRAMINGHAM FARM RESIDENTIAL CARE HOME Leamington Road, Luton, Bedfordshire LU3 3XF Tel: 01582 582433 Advert page 28 

OP

MULBERRY HOUSE 120 Barton Road, Luton, Bedfordshire LU3 2BD Tel: 01582 570569 LDA YA OSBORNE HOUSE 18 Compton Avenue, Luton, Bedfordshire LU4 9AZ Tel: 01582 493376  OP D PD RAVENHILL WAY CARE HOME 240-242 Ravenhill Way, Luton, Bedfordshire LU4 0XZ MH Tel: 01582 477145  ROSE COURT 12 Bradgers Hill Road, Luton, Bedfordshire LU2 7EL LDA YA Tel: 01582 452258  ROSEDALE CARE HOME 36 Lansdowne Road, Luton, Bedfordshire LU3 1EE Tel: 01582 481188 

OP

ROWLES HOUSE LTD Rowles House, 28-30 Barton Road, Luton Bedfordshire LU3 2BB Tel: 01582 505692 OP D ROYAL MENCAP SOCIETY - 75-77 WICKSTEAD AVENUE 75-77 Wickstead Avenue, Luton, Bedfordshire LU4 9DW ST. ANNE’S RESIDENTIAL HOME 30 Lansdowne Road, LU3 1EE Tel: 01582 726265 ST BRENDANS RESIDENTIAL HOME 175 -177 Ashburnham Road, Luton, Bedfordshire LU1 1JW Tel: 01582 728737

LDA

OP D PD

OP D PD MH

STOCKWOOD HOUSE 1 Cutenhoe Road, Luton, Bedfordshire LU1 3NB MH YA Tel: 01582 557755

MARLIN LODGE 31 Marlborough Road, Luton, Bedfordshire LU31EF Tel: 01582 723495 LDA

STRANGERS WAY 72-74 Strangers Way, Luton, Bedfordshire LU4 9ND 

MILLINER HOUSE 23-29 Marsh Road, Luton, Bedfordshire LU3 2QF OP D MH YA Tel: 01582 490080

THE BEECHES 7 Crescent Rise, Luton, Bedfordshire LU2 0AT Tel: 01582 425792 

MULBERRY COURT 105 Watermead Road, Watermead Road, Luton Bedfordshire, LU3 2TF Tel: 01582 491740  OP D PD SI

THE VINE HOUSE 9 North Drift Way, Farley Hill, Luton, Bedfordshire LU1 5JF Tel: 01582 485744

LDA

MH

LDA SI YA

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

54

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Luton care homes continued

Advertisers are highlighted

VAUGHAN HOUSE 21 Studley Road, Luton, Bedfordshire LU3 1BB Tel: 01582 734812  LDA YA

VICTORIANA CARE HOME 6 Lansdowne Road, Luton, Bedfordshire LU3 1EE OP D PD Tel: 01582 484177 Advert page 29

Luton care homes with nursing ALICIA NURSING HOME 105-115 and 33-35 Marsh Road, Luton, Bedfordshire LU3 2QG Tel: 01582 560500 OP D PD LDA MH YA CAPWELL GRANGE NURSING HOME Addington Way, Oakley Road, Luton, Bedfordshire LU4 9GR Tel: 01582 491874 OP D PD MH YA MOORLAND GARDENS CARE HOME Off Old Bedford road, Luton, Bedfordshire LU2 7NX Tel: 01582 439420

OP D

OAKLEY LODGE NURSING HOME 55 Oakley Road, Luton, Bedfordshire LU4 9PX Tel: 01582 613656 OP D LDA YA ST MARY’S NURSING CENTRE 19 Dunstable Road, Luton, Bedfordshire LU1 1BE Tel: 01582 438200

OP

TREFOIL HOUSE 45 Birdsfoot Lane, Luton, Bedfordshire LU3 2DN Tel: 01582 494158 Advert page 28 OP D PD WIDECOMBE NURSING HOME 36 Grasmere Road, Luton, Bedfordshire LU3 2DT Tel: 01582 505575 OP PD

developed by the publisher of the Bedfordshire & Luton Care Services Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

 P Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Service User O MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Bands

Visit www.carechoices.co.uk for further assistance with your search for care

55


Index

Advertisers are in bold

20

Caremark (Bedford)

18

20

APT Care Ltd

1 Lansdowne Road

48

Ashton Lodge

104 Tennyson Road

53

Aurora48

Caremark (Luton & South Beds) 20, 22

135 Tennyson Road

53

Auxiliary Professionals Domiciliary Service

18

CareTech Community Services Ltd - 82 Chaucer Road

Azalea House 1

48

Carewatch Care Services Ltd

Azalea House 2

48

Carewatch (Luton)

22

Beacon House

51

Carrington House Ltd

51

18, 20

Castle Home Care Ltd

18

Castlerock Recruitment Group

20

182 Bromham Road

48

22 De Parys Avenue

48

8 Brantwood Road

53

83 Tennyson Road

53

94 Tennyson Road

53

95 Ashburnham Road

53

96 Tomlinson Avenue (Respite Services)

53

A Caring Company Ltd

20

Abbey Vale Care Ltd

20

Abbotsbury Residential Home

51

Abigail Court (Domicillary Care)

22

Affinity Trust - Domiciliary Care Agency - Central & Bedfordshire Agate House - Care Home with Nursing Physical Disabilities

20

52

Agincare23 Albert House Alicia Nursing Home

48 53, 55

18, 20, 22

Carebank Ltd

1st Homecare Solutions Ltd 

51

Beaumont Healthcare Ltd 

48

18, 20

Beaumont Park Nursing and Residential Home

52

Castletroy Residential Home

53

Bedford Charter House

48

Chase House Ltd

52

Chiltern View

51

Choice Support Bedford

20

Choices Care Ltd

20

Circle Support

20

Bedfordshire Care at Home Service - Leonard Cheshire Disability 18, 20 Belle Vue Care Home

53

Better Healthcare Services 

18, 20, 22

Bionicare (Domiciliary Care Agency)18 Blue Sapphire Care Ltd

20

Bluebird Care (Bedford) 

18

Bluebird Care (Central Bedfordshire)20 Bluebird Care (Luton)

22

Brook House Residential Home

48

Brookside Residential Home

48

Civicare (Beds Herts & Bucks) Ltd  20 Claremont House

51

Contemplation Homes 

30

Collinson Care Home

53

Colwell Court (Domicillary Care)

22

Cotswold48 Craegmoor Supporting You in Luton 22

Allied Healthcare - Ampthill 

20

Bunyan Lodge

48

Cranwell Court

48

Allied Healthcare - Bedford

18

Bushmead Court Ltd

22

Crescent Nursing Home

51

Allied Healthcare - Leighton Buzzard 20

Bushmead Court Residential Home 48

Crossways Nursing Home

51

Allied Healthcare - Luton

22

Byron Court

48

Allison House Residential Home

51

Caddington Hall

51

Crowley Care Homes Ltd - St Annes Care Home

54

Ambassador House

53

Capwell Grange Nursing Home

55

Ambleside - Luton

53

Care4you20

Angel Close

53

Care Choices

Anjulita Court

51

Care Connections

18

Dial House Nursing and Residential Home

51

Annandale Lodge

51

Care Forum (MK)

20

Domriss Care

20

Applegrove (Domicillary Care)

22

Care As YOU Like It (Three Counties) 22

Dove Lane

48

56

16, 45, 50 & 55

Crystal Lemon Care Ltd

18, 20

Danecroft48 Dial House Home Care

18, 20

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


Edwardian Care Home

54

Holly Tree Lodge

49

Elcombe House

48

Elevation Care Services

18

Home Instead Senior Care - Luton & Central

22

Elite Care Services Ltd 

18, 20

Hope House

54

Hope Lodge Ltd

54

Elizabethan Care Home

54

Elm Lodge Nursing and Residential Home

53

Housing 21 - Luton

Elstow Lodge

48

Janes Care Homes 

32

Evergreen22

Juniper House

54

Evergreen House

Kelvin Grove Care Home

49

Everycare (MK & Beds) Ltd

48 18, 20

Houghtons49 21, 22

Kimbolton49

Fenwick House

48

Kimbolton Lodge

51

Ferndale Residential Home

51

Kitec Healthcare Services

19

FirstCare (GB) Ltd

18

Knoll House

52

Firstpoint Homecare Ltd

21

Lady Spencer House Ltd

52

Four Seasons Health Care 

28

Lansglade House

49

Lavanda Villa

49 19

Francis House

18, 48

Friars Lodge

52

Lavender Support Services Ltd

Friends of the Elderly

28

Lillibet Court Ltd

George Beal House

48

Lillibet House

49

Georgiana Care Home

54

Lillibet Lodge

49

Georgina House

55

Lillibet Manor 

49

Giant Steps 2 Recovery 

22

Greenacre Residential Home

52

Little Bramingham Farm Residential Care Home

Greenfields Residential Home

54

Hales Group

21

Healthcare Homes Group - Manorcourt Care (Norfolk) Ltd Healthcare Nationwide Ltd

19, 49

Midsummer Care

19

Milliner House

54

Milton Ernest Hall Care Home

51

Milton House

49

Moorland Gardens Care Home

55

Mulberry Court

54

Mulberry House

54

Nestor Primecare Services - Leighton Buzzard - Shefford

21 21

Oaklands49 Oakley Lodge Nursing Home

55

Oasis House

49

Orchard Lodge Care Home

52

Orchid Lawns

52

Osborne House

54

Papworth Trust

21

Park House - Bedford

49

Park House Nursing Care Centre

53

Parkview Lodge Care Home

50

Parkside Residential Home

49

PCHCS22 Peach Nursing Ltd

22

54

People’s Choice UK

23

Lomack Healthcare

19

Peter’s Place

Lomack House

49

Plan Care Aylesbury

19

Lomack Lodge

49

Plan Care (Taylor Gordon)

21

21

Lotus House

49

Poppies Home Support

21

22

Loveys Lodge

49

Potton House

54

HeavenScent Domiciliary Care Services22

Luton Friendship Home Carers Ltd

22

Prime Care Support Ltd

Helpers Homecare Ltd

21

MacIntyre Ampthill Support

Henrietta House

49

Manton Heights Care Centre

Hepworth House

49

Heritage Care Homes

50, 51

21, 23

Prime Time Care Services 

19

51

Purple Professional Services

21

Marlin Lodge

54

Puttenhoe Residential Home

50

29

Maxnom Care Agency

21

Quality Support Solutions Ltd

19

HF Trust Ltd

21

Mears Care

21

Quantum Care 

28

High Street

49

Mentaur Community Support Ltd

19

Ranc Care Homes 

27

Highfield Residential Home

49

Meyers Care Agency

21

Radis Community Care (Bedford) 19, 21

19, 21

Visit www.carechoices.co.uk for further assistance with your search for care

57


Ravenhill Way Care Home

54

Sri Palmy Care

23

Renhold Community Home

50

St. Anne’s Residential Home

54

Ridgeway Lodge Residential Home 52

St Brendans Residential Home

54

Rivermead Residential Home

50

St Margaret’s Residential Home

50

Rosalyn House

53

St Mary’s Nursing Centre

55

Rose Court

54

STARS Care

23

Rosedale Care Home

54

Roses Homecare Ltd

23

Stockwood House

54

Rowles House Ltd

54

Strangers Way

Royal Mencap Society - Luton

19, 21

The Old Village School Nursing Home

53

The Paddocks

52

The Vine House

54

The White House

52

The Willows Residential and Nursing Home

51

54

Total Care Solutions - Bedford - Luton

19 21

Suite 1 - 4 Rehoboth House

23

Trefoil House

55

Supported Living Service

23

Tudor House

52

Surround Care Ltd - Bedford

19

Vaughan House

55

Swiss Cottage Care Home

53

Victoria Cottage

50

Royal Mencap Society - 75-77 Wickstead Avenue

54

Royal Mencap Society - Unit 7 Sundon Business Park 

23

Rutland Road Care Home

50

Tamarindo Care Ltd 

19

Victoriana Care Home

55

Rysvil Care Services Ltd

23

Taymer Nursing Home

54

Violets Homecare Services Ltd

22

Telopea MSL

19

Voyage 1 Ltd - 74 Old Ford End

Teonfa Care Services

23

The Airedale Nursing Home

51

Walsingham22

The Beeches

54

Waterloo House Care Home Ltd

50

The Birches Residential Home

52

Westlands Residential Home

53

The Caring Hands

22

Westminster Homecare Ltd - Luton - Milton Keynes

SAGA Homecare - Luton  Sagecare Ltd Salvete Care Home SENSE - Anne Wall Centre Community Support Services Sevacare - Bedford - Luton

23 19, 21 50 19 19, 21 21

Sharnbrook House

50

The Causeway

50

Sharnbrook Lodge

52

Shivas Home-Care

21

The Fremantle Trust - 3 The Glade

50

The Knolls Care Home

53

Voyage Care

Widecombe Nursing Home

55

Woburn Care

22

The Leys

50

Southway Residential Home

50

The Limes

53

Woodside Nursing and Residential Care Home

The Mallards

50

Wren Park Care Home

ISBN 978-1-909048-96-6 Ref. No: 4001/Bedfordshire2/0514. Reproduction of any part of this publication in any form without the written permission of Care Choices Ltd is prohibited. This publication is available free of charge from Bedfordshire Borough, Central Bedfordshire and Luton Borough Councils.

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23 19, 22 50

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Care Choices Ltd has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Ltd does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Ltd. Care Choices Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Ltd.

22

Westonia Court

Social Care Solutions Ltd - Bedford Office - South Beds office

Spectrum Domiciliary Care Division 22

19, 50

52, 53 53

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Deputy Editor: Heather Day. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Creative Artworkers: Gemma Cook, Holly Cornell.

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care


L IA NT SO DE L LE SI E A B RE CAR AILA AV

A beautiful apartment...

in Bedford Town Centre with all the care and support you need to enjoy your life and maintain your independence with dignity. make your life better.

nd out how we can

ordable care within your own personal apartment.

er:

• Independent living • Flexible personal care to fit your needs • Safe and secure environment at a price we feel you will like • Fully trained and accredited staff on site 24 hours a day • Lifestyle support

• Domestic assistance • Respite care • Social Services and Housing Benefit funding options • Laundry service • Residential care in beautiful surroundings

Lillibet Manor 19 Linden Road Bedford MK40 2DQ

Contact: Julie Nicholls Registered Manager direct on 07812 013 423 Email: Julie.nicholls@lillibetassistedliving.co.uk Web: www.lillibetassistedliving.co.uk

Lillibet Court 50 De Parys Road Bedford MK40 2TP


Lillibet House & Lillibet Lodge Bedford



Specialist care of the frail & elderly ...in beautiful surroundings

Our ethos is simple... To look after those we care for in a dignified and safe environment, whilst ensuring the highest quality of care and values that the elderly & vulnerable are entitled to expect.

By ensuring dignity and choice while encouraging our residents to remain as independent as possible ~ for as long as possible ~ Lillibet Lodge & Lillibet House have built up excellent reputations, both locally and in surrounding counties for providing highly professional Elderly Residential & Respite Care. As well as Residential Care, Lillibet House provides Day Care placements while Lillibet Lodge in particular specialises in care and support for those with Dementia and Alzheimer’s and both homes have the facility to take those in need of care earlier in life as well as for respite or rehabilitation. Lillibet House 65 De Parys Avenue Bedford MK40 2TR Tel: 01234 ~272206 Fax: 01234 ~345599 info@lillibetcare.co.uk

Lillibet Lodge 6 Rothsay Road Bedford MK40 3PW Tel: 01234 ~340712 Fax: 01234 ~344929 info@lillibetcare.co.uk

Lillibet House - an Excellent *** star Home ~ Lillibet Lodge - a Good ** star Home...the quality ratings awarded by the Care Standards Inspector.

Bedfordshire & Luton Directory 2014/15 Adult Care and Support Services  

Information and advice on choosing and paying for your care and support

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