LISTENING TO WHAT YOUNG PEOPLE AND FAMILIES HAVE TO SAY

Listening to what young people and families have to say By Louise, director of services Listening to our clients is crucial to making the right difference for them and finding out what we can improve.

In March this year, we contacted 1,360 clients who had accessed our support over the past three years and allowed us to contact them again. They were invited by text, email and in meetings to share their feedback.

We had a great response, with 25% people taking the questionnaire which was available in multiple languages. The results were both positive and provided useful feedback on where we can improve.

Improvements suggested included: raising awareness of all services on offer; continuing more in-person or online support; exercise classes; more after-school clubs; and more support for young people’s mental health.

HIGHLIGHTS

97% said they would tell other people looking for help about the Centre.

More than 94% agreed that our staff listen to them, give them a warm welcome and take enough time to fully understand their needs.

More than 80% felt that their overall wellbeing has improved thanks to visiting the Centre. They reported feeling clearer about the options they have for their future.

We are recruiting a panel of ten clients who volunteered when answering the questionnaire who will meet monthly to act as a forum to consult as the Centre’s work evolves to meet changing needs and modern challenges.