Ignition Magazine New Zealand | January 2021

HOLIDAY EDITION 2020

MANAGING BOOKINGS

How can a busy workshop consistently find its sweet spot? 18

FUTURE RIDE

FORD BRONCO

CAPRICORN FUEL CARD - FUELLING MEMBER RETURNS Save 11 cents per litre (inc GST) in December and January .

BATHURST 1000 CLASSIC

A Supercar season like no other!

MEMBER RIDE:

An amazing transformation of a 1948 Austin K8.

WEBINARS REPLAY

Helping Members improve their business.

David Fraser Group CEO

CEO’s message

Hard work Hard has its work rewards. has its rewards.

Merry Christmas and a very happy New Year!

Prior to 2020 those well intended words may have sounded a little clichéd.

But after a year uncertainty and disruption, I expect this year’s festive season to take on a special meaning for us all as we look to celebrate and spend time with our loved ones.

It was with shared relief that we saw our Members, Preferred Suppliers and team in Melbourne and broader Victoria beat the second wave of the virus to be released from their exhaustive lockdown last month. I have no doubt that these Members will demonstrate the same strength as you, our New Zealand Members who endured similar restrictions, to benefit from a significant resurgence as the broader community gets back on the road.

Of course, just because 2020 is behind us, that doesn’t mean we shouldn’t remain vigilant. COVID-19 resources are still available via capricorn.coop/campaigns/covid-support to help our Members and the broader automotive community stay safe as they keep the doors open.

In this month’s Ignition you’ll also find a number of articles and opportunities to help Members continue to grow their businesses.

On Page 22, Psychologist Dr Marny Lishman provides advice on how to develop a resilient mind set. Even before the pandemic hit, Capricorn’s State of the Nation Report 2020 discovered that 46 per cent of Members had difficulty maintaining a good work-life balance or finding time to take a holiday. This article explores this in more detail to help Members reduce stress and maintain their wellbeing.

If you like the article, Dr Lishman recently led a Resiliency Webinar for Capricorn Members last November. To browse the many other State of Nation webinars and other valuable business content visit capricorn.coop/caphub.

I am also pleased to announce that in conjunction with our Capricorn Fuel Card partners Mobil, we are offering Members 11 cents per litre off fuel purchases made in December and January from participating sites. fuel purchases made in December and January. For more information on this special offer and how else you can benefit with a Capricorn Fuel Card see Page 14.

Sincerely once more, I do wish you and your families a joyous holiday period.

Stay safe, stay strong, and I look forward to ensuring your cooperative continues to work hard for you to help you achieve a productive and profitable year.

Yours cooperatively, ,

David Fraser Group CEO 2 C A P R I C O R N I G N I T I O N H O L I D AY E D I T I O N 2 0 2 0

With all new Capricorn Rewards that work as hard as With all new you do!

Capricorn Rewards that workeye as hard Got your on a as you newdo!

Weber BBQ? Now you can get it, or Got your eye on a in something better, new Weber BBQ? the all new Capricorn Now you can get it, or Rewards. something better, in the all new Capricorn Rewards.

Spend your points at capricorn.coop/rewards Spend your points at capricorn.coop/rewards

Coming Together to Support One Another Find valuable COVID-19 resources to support your business.

Visit COVID Support at capricorn.coop/campaigns/ covid-support

CONTENTS HOLIDAY EDITION 2020

8

Capricorn Mutual ‘clean up’ after laundry blaze

It was an explosive blaze, taking more than 100 firefighters to put it out.

9

Interested in becoming a Capricorn Director?

Are you looking for personal growth and your next challenge?

14

Fuelling Member returns.

Save 11 cents per litre (inc GST) in December and January with Capricorn Fuel Card.

6 5

15

Member Ride: 1948 Austin K8

18

TaTBiz: Managing Bookings

An amazing transformation of this real people pleaser!

How can a busy workshop consistently find its sweet spot?

20 24 Webinars

Bathurst 1000 Classic

A Supercar season like no other!

Watch our State of the Nation webinars on replay!

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2020

CAPRICORN SOCIETY AGM and SOUTH AUSTRALIA/NORTHERN TERRITORY DIRECTOR ELECTIONS We’re proud that in such a disruptive year, Capricorn still returned as much value as possible to Members.

Members earned more than $32.4 million in Capricorn Rewards Points.

A special COVID-19 trade rebate of $13.4 million was declared to Members for trade account purchases throughout the year, and $15.6 million was distributed to shareholders by way of an ordinary dividend of 11 cents/ share. This dividend related to our performance during the 18/19 financial year. An additional $11 million dividend was declared on 30 June 2020 at 7 cents/share, which was paid in August 2020. This was a really positive result for Members in a generally tough year and no doubt a welcome stimulus for workshops badly affected by events.

Thank you to all the Members who participated in Capricorn’s virtual 2020 Annual General Meeting.

It gave me great pleasure as your Chair to first talk about the current environment, including an overview of the impact of COVID-19 on our business. I also outlined Capricorn’s 2019-20 financial performance and provided a brief board update.

Despite the significant environmental impact of COVID-19 across all markets, our trading performance before the pandemic hit us from the second half of March, together with the underlying strength of our business, provided us a solid foundation to withstand the challenges of COVID-19.

For the year ended 30 June 2020, Capricorn Member purchases exceeded A$2.19 billion, up by $145.9 million or 7.15%. This really demonstrates the power of our cooperative model where our Members, Preferred Suppliers and Capricorn all benefit by standing and working together.

Resolution Approved The meeting also approved the selective share buy-back resolution, meaning that Members can continue to unlock value stored in Capricorn shares. In the last financial year, Capricorn returned A$11.5 million to Members through the buy-back scheme.

Thanks once again to those Members who participated in Capricorn’s 2020 Annual General Meeting, whether virtually or by making sure their voice was heard by sending in their votes.

For those who did not make it this year, you can watch the recording of the 2020 Annual General Meeting via the corporate documents section of Capricorn’s website. Alternatively, please consider attending next year as it is a great opportunity to meet your Directors and ask questions. We hope to see you in 2021.

Director Election Vote Count The results of this year’s South Australia and Northern Territory Director elections were announced at the Annual General Meeting.

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In South Australia and the Northern Territory, there were three nominations in total, including one from incumbent Director Mr Peter Stewart.

Peter was re-elected by a ballot of South Australia and Northern Territory Members to serve another 4-year term. The vote count was Peter Stewart 59 votes, Kym Webber 31 votes, and Graham Modra 16 votes.

Congratulations to Peter, who brings to the role his unique skills and experience that will benefit the board and Capricorn and its Members. Peter’s commitment to Capricorn and extensive experience in the automotive industry, in both operational and governance capacities, will be a valuable contribution to the Capricorn board.

Thank you to all Members who participated and all candidates who stood for election. Member participation in the Director election process is very important. The cooperative principle of “democratic member control” is central to Capricorn. It means that the majority of Directors are appointed by Members through a democratic vote. Each Member’s vote is equal, regardless of whether they are the smallest or largest Member.

Mark Cooper Chairman

A COOL BATHURST BOOST FOR PERTH’S VOLTAIC Watching the Bathurst 1000 this year was extra exciting for the team at Perth-based Voltaic Auto Electrical and Air Conditioning.

After winning the “Bathurst Business Boost” competition hosted by CoolDrive Auto Parts, the Welshpool company’s logo adorned the roof of the Team CoolDrive supercar throughout the race.

Voltaic spokesperson Tara Halliday said the Voltaic team watched the race together and there was “a fair bit of anticipation to see the CoolDrive car on-screen”.

“It was pretty exciting; it was good to see our logo getting around the track,” she said.

Between July and August this year CoolDrive, a Capricorn Preferred Supplier, ran a competition giving its customers the chance to win a once-in-alifetime opportunity to be featured on their supercar during Australia’s most famous and beloved car race.

To enter, customers had to either write up to 250 words or create a video of up to 90 seconds explaining how the Bathurst opportunity would be a great boost to their business. The Voltaic team all got involved in creating the video, which the rules of the competition insisted they had to film themselves.

“The competition was a really good opportunity for us,” Tara said. “CoolDrive is our Preferred Supplier for air-conditioning supplies. There is a really good range of products, and they always have availability, so they are super helpful and convenient.”

CoolDrive is one of Australasia’s largest automotive parts distributors and is 100 per cent family owned and operated. During the COVID-19 pandemic the company has been finding new ways to support its customers.

In launching the Bathurst promotion, CoolDrive chief executive John Blanchard said: “There is no doubt that 2020 has been a difficult time for all businesses, our aim through this period is to support our loyal customers the very best we can.”

Like CoolDrive, Voltaic is an Australian-owned and operated business. It has been supplying autoelectrical services across Western Australia since 2017, including repairs, installations, maintenance and fit-outs for fleet vehicles, plants and equipment.

While there were few people at Mount Panorama to watch Voltaic’s logo go around the iconic track, more than 1.5 million watched the race on TV or online.

The CoolDrive supercar, driven by Macauley Jones and Tim Blanchard, finished in thirteenth position.

Image credits CoolDrive

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Before you check anything else...

START YOUR 30 DAY TRIAL UPGRADE. Only $9.95 to unlock full Autodata diagnostics

An exclusive Member benefit.

Capricorn Service Data gives you instant access to the most comprehensive range of online service information for over 34,000 vehicles.

Login to capricorn.coop/servicedata

GOLD RUSH WINNERS ANNOUNCED!

Parts Connection Preferred Supplier Bonus Points Promotion

C a p r i c o r n Pr e f e r r e d S u p p l i e r, Pa r t s Connection, continues to give back to Members with their generous prize pool of Capricorn Preferred Supplier Bonus Points worth $30,000.

Members who purchased from any Parts Connection member received a lucky gold nugget card which put them in the running.

Members had a chance to win a major prize of 1.5 Million Preferred Supplier Bonus Points and if the largest nugget is not won, in any given month, it will jackpot and be added to the largest nugget of the following month.

The list of lucky winners this month include; • 100,000 Preferred Supplier Bonus Points Moselle Panel & Paint - Henderson Professional Tyres - Takanini Volts Auto Electrical 2020 Ltd - Rotorua Your Neighbourhood Mechanic - Auckland

A big thank you to all Members who participated in the campaign!

TM

Capricorn Mutual ‘clean-up’ after laundry blaze Last September, in the early hours of the morning, a fire engulfed a commercial laundry business next to Fineline Automotive in Botany, New South Wales.

“Our workshop was back in working order in a good time frame, considering the extent of the unforeseen safety concerns and damage that required addressing for our business to be up and running again.

It was an explosive blaze, taking more than 100 firefighters to put it out. By the time it was finally extinguished, the fire had caused extensive damage to Fineline. Smoke and soot had entered the workshop through the ceiling cavity and walls. The office, kitchen, two bathrooms, upstairs room, tools, equipment, roof, stock, electrical wiring, paintwork, the building itself — everything had suffered damage.

“We sincerely appreciate the high standard and level of commitment provided to us by our team at Capricorn Mutual — especially Jamie, for his prompt communication and professional responses in addressing any of our concerns.”

“We called our (risk protection providers), Capricorn Mutual, who instantly put us at ease,” Marea said. “They organised for their assessors, Jamie and Rona, to attend within hours, to assess the damage caused to our building by the fire."

Marea said work on the clean-up and repair job started immediately.

“Due to some areas of extreme damage, the repairs and cleaning took longer than expected, although under the circumstances the construction team (who attended daily and diligently with a large team of workers) made sure work completed was to a high standard,” Marea said.

Fineline has been protected with Capricorn Mutual for about seven years and Marea said this was the first time they’ve had to make a claim.

“We have absolutely no hesitation whatsoever in highly recommending Capricorn Mutual to anyone in the automotive trade requiring insurance protection,” she said.

For more information about protection for your business, talk to your Risk Account Manager, or call Capricorn Risk Services on 0800 555 303.

Contact Capricorn Risk Services 0800 555 303 I info@capricornrisk.com I capricornrisk.com Discretionary protection products are provided by Capricorn Mutual Limited (CML)(NZBN 9429030487802). You should consider CML’s product disclosure statement (PDS) before deciding whether any discretionary protection product offered by CML is right for you and in deciding whether to apply for such product. You can obtain a copy of the PDS from www.capricornmutual. com or by calling CML on 0800 555 303. Capricorn Risk Services Pty Ltd is a registered financial services provider (390446) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038).

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INTERESTED IN BECOMING A CAPRICORN DIRECTOR? •

Are you looking for personal growth and your next challenge?

•

Do you want to use your experience and industry knowledge to give back to the automotive industry?

•

Would you like to be part of the team that helps shape the future of Capricorn?

If you answered YES to those questions, then becoming a Capricorn director could be the right fit for you.

Capricorn will be looking for energetic and passionate members to join our board of directors. In 2021, director elections will be held for a director in the New South Wales/ACT zone to fill a vacant director position and one for the Victoria/Tasmania zone.

For the elections in 2021, we are introducing a couple of initiatives to provide Members with more information about what it means to be a Capricorn director.

First, we will be holding an online information session at which Russell Becker, Capricorn’s previous chairman and current NSW/ACT director will provide insights into what it means to be a Capricorn director.

These events will not take place until next year and will be hosted at separate times, however, we wanted to flag it now so you could register your interest with us. Participation in these events is not limited to NSW/ACT and Vic/Tas Members, so even if your zone election is not soon, you might still want to attend one or both events.

If you think you might be interested, please email sarah.chamberlain@ capricorn.coop and we will make sure we keep you informed.

Will Bargmann Company Secretary

Second, we will be hosting a minigovernance course so Members can learn more about the role of the board and the requirements to be a director. Again, this event will be hosted virtually.

IT’S DIFFERENT. Mutual Protection provided through Capricorn Risk Services is custom made for auto trades.

Join us!

See how you’re better off with mutual protection from Capricorn Risk Services.

0800 555 303 | info@capricornrisk.com | capricornrisk.com Products sold through Capricorn Risk Services Pty Ltd include discretionary risk protection and general insurance products. Discretionary risk protection is issued out of Australia by Capricorn Mutual Ltd. Before deciding to acquire discretionary risk protection you should consider the Product Disclosure Statement to see if it is appropriate for you. This can be obtained from Capricorn Risk Services via capricornrisk.com. General insurance products are issued by a range of insurers and are available through Capricorn Risk Services Pty Ltd as a member broker of PSC Connect NZ Limited. Capricorn Risk Services is a registered financial services provider (390466) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038).

TM

FORD BROnCO IS BACK let’s go for a ride

Imagine driving down Rodeo Drive in your new Ford Bronco. The wind in your hair, the warm Californian sun on your face, and “Gangsta’s Paradise” blasting out of the stereo for all to hear.

all heavily echoing the classic Bronco look. That might seem like choice enough for anyone, but potential buyers can also go online and fully customise their Bronco before they order it. And who doesn’t love a customising app?

Sounds great, doesn’t it?

So, what’s it like?

Except, perhaps, for the choice of music.

The new Bronco has a choice of two turbo-petrol engines — a 2.3-litre four-cylinder (201kW and 420Nm) in seven-speed manual and 10-speed auto and a twinturbo 2.7-litre V6 (231kW and 542Nm) in auto-only.

But the last time Ford released a new Bronco, that’s what we were all listening to. It was 1996, so it was either that or “Macarena”.

Now, after a 24-year hiatus in production, the wait for the sixth generation of Bronco is finally over — and fans of the popular SUV have wasted no time diving into their wallets to get one. Ford in the US had taken 190,000 reservations by late October and has stopped taking orders until next year.

The new Bronco’s popularity is part desirable automotive design, part great marketing and part nostalgia. Ford has released seven different models, 1 0 C A P R I C O R N I G N I T I O N H O L I D AY E D I T I O N 2 0 2 0

It comes in four-door as well as the traditional two-door, has a fully boxed, high-strength steel frame (originally developed in Australia for the Ford Ranger ute and Everest SUV), an independent front suspension and a live axle in the front and rear.

The original Bronco, back in 1966, promised to “Go Over Any Terrain” (or GOAT) and the 2021 Bronco has been designed to live up to that tradition. Ford says the new Bronco is “built wild”, for a thrilling offroad experience.

FUTURE RIDE

Unfortunately, it won’t be going over terrain in Australia or New Zealand — at least not officially. Ford says it has no plans to release a right-hand drive Bronco for our market.

So, if the Bronco is so popular, why did Ford stop making it so abruptly in 1996?

The official reason was that American drivers wanted something a little bigger than a two-door SUV, so they replaced it with the Expedition. But a lot of people have pointed out that for much of the mid to late 90s a white Ford Bronco was — thanks to OJ Simpson and for all the wrong reasons — the most famous car in the world.

But let’s leave discussion of OJ Simpson and the “Macarena” back in the 1990s, where they belong. It’s great to have the Ford Bronco back. I’ll grab my Coolio CD. Let’s hit Rodeo Drive.

C A P R I C O R N I G N I T I O N H O L I D AY E D I T I O N 2 0 2 0 1 1

ezi-parts

Win a

smoko shout

Use CAP ezi-parts in October, November or December for your chance to enter the draw!* CAP ezi-parts is free and exclusive for New Zealand Members!

Save time finding the best deal. Login to Capricorn and submit your CAP ezi-parts request. Our Preferred Suppliers network will then respond with prices and delivery times.

0800 401 444 | info@capricorn.coop capricorn.coop Promotion runs from October 2020 to December 2020 with three Smoko Shouts to be won each month. Smoko Shout includes morning tea with food and drinks provided.*Eligible Members receive 1 x entry per purchase made on the Capricorn Members Trade Account, using CAP ezi-parts. Winners are selected from a random draw of eligible Members. Contact your Area Manager for more information.The financial value is at the discretion of Capricorn Area Manager.

TM

PREFERRED SUPPLIERS Archibald Motors Ltd Zone - Canterbury

1

YEAR PREFERRED SUPPLIER

Archibald Motors Ltd have been trading since 1918 in the heart of Christchurch city and hold the new car franchises for Audi, Jaguar, Land Rover, Volvo, Porsche & SEAT. They have many achievements they are proud of over the years but most recently were awarded the No1 Jaguar/Land Rover Service and Parts Departments in NZ. No 1 for Audi customer service and No 1 for Audi Service Advisor of the Year.

They currently have 85 employees and are proud of the fact that they have many staff who have been with them for in excess of 10 years, some 20 and all of them are motivated by providing the very highest levels of customer service. They sell genuine parts for all of our brands -Audi, Jaguar, Land Rover, Porsche, SEAT & Volvo. They also have four workshops dedicated to their six brands and offer outstanding professional service with all facets of repairs carried out including servicing, windscreen replacements, wheel alignments and tyres.

archibalds.co.nz BENEFITS TO CAPRICORN MEMBERS • Providing fast and professional service.

• Largest range of genuine parts for all their brands.

Safe R Brakes Zone - Canterbury

4

YEARS PREFERRED SUPPLIER

Safe R Brakes is a specialist brake shop. It was established over 70 years ago and has been helping customers ever since with brake parts, brake rebuilding and reconditioning services and helpful advice and information based on their years of experience. Safe R Brakes has extensive knowledge and experience with all aspects of brakes and clutches. If it involves brakes, give them a call – they can help you.

Safe R Brakes has quality brake components at competitive prices. They only stock quality parts that are fit for purpose and will perform well.

Knowledgeable staff will supply the correct part of the job. They recondition a wide variety of brake parts. This can enable repair of otherwise difficult to source components and/or save costs. Reuse of existing parts is better for the environment than throwing them way and installing a replacement.

They offer Capricorn Members a fast turnaround with excellent links to courier services. Items can be couriered to them, reconditioned and returned within a day or two.

saferbrakes.co.nz BENEFITS TO CAPRICORN MEMBERS • Fast turnaround - excellent links to courier services.

• Extensive knowledge and experience with all aspects of brakes and clutches.

• Quality brake components at competitive prices

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TM

SAVE 11c per Litre Purchase fuel at participating Mobil service stations with your Capricorn Fuel Card and you will receive a discount of 11 cents per litre (incl GST) off the pump price in December and January.

This December & January with your Capricorn Fuel Card Purchase fuel at participating Mobil service stations with your Capricorn Fuel Card and you will receive a discount of 11 cents per litre (incl GST) off the pump price in December and January.

CAPRICORN FUEL CARD FUELLING MEMBER RETURNS

You’ll also earn 1 x Capricorn Rewards point on every $1 spent!

Take one look at your Member Wealth Certificate made available last September and you’ll see that the more you use your Capricorn Trade Account, the more you get back.

But increasing your trade account spend does not mean spending more. While most Members use their trade accounts to purchase parts, there are many other everyday expenses you are already paying that could be paid on your Capricorn Trade Account.

One of the easiest of these is fuel purchases. Despite Elon Musk’s best endeavours, we all still need fuel.

So why not make your fuel purchases work for you by using a Capricorn Fuel Card?

As you’d expect of any Capricorn Member service, the Capricorn Fuel Card comes with a range of other benefits too. The Capricorn Fuel Card is accepted at over 290 Mobil, Allied Fuel Stop, NPD and Waitomo Fuel stations making it a convenient way to make your fuel purchases. Participating Mobil service stations further incentivise Members offering 6 cents off per litre (incl GST) at the pump all year round.

Best of all there are no joining, card or transaction fees which means it won’t cost you a thing to enjoy all the benefits that come with using a Capricorn Fuel Card.

Do so and you’ll receive 1 rewards point for every $1 spent on eligible purchases. Over the course of a year, this can add up to a significant amount, all for doing nothing more than paying on your Capricorn Trade Account.

To open a new Fuel Card account and start benefitting more as a Capricorn Member, visit capricorn.coop/ Applications for and use of the Capricorn Mobil Fuel Card are subject to the NZ - Capricorn Mobil Card - Terms and Conditions which can be found at capricorn.coop/TC. 1 4 C A P R I C O R N I G N I T I O N H O L I D AY E D I T I O N 2 0 2 0

MEMBER RIDE

Images supplied G & D Baird.

There wasn’t actually all that much bodywork left on this 1948 Austin K8 when Greg and Diane Baird retrieved it from a paddock in Maryborough, Queensland, two years ago.

“It wasn’t in very good condition,” Greg said. “The roof was very rusty.”

But there was enough potential for the couple to make the three-hour trip from their workshop, G&D Baird Mechanical, in Coopers Plains to collect it.

“I just really like cabovers; I’ve got four of them now,” Greg said. “I’ve got a ’46 Chevrolet, a Leyland and an Albion cabover. And, actually, I just went and bought another Austin cabover. It’s silly, I know!”

The Austin K8 was produced between 1948 and 1954 and the van model was well-known in the UK as the Welfarer Ambulance. The original K8 had a 2,199cc and a 65 brake horsepower engine; but patients might get to hospital quicker in Greg’s updated hot rod, with its 400 horsepower, fuel-injected small block Chevy 350 engine.

“The 350 has a four-speed auto behind it with a Commodore independent rear,”

Greg said. “I built my own chassis from scratch, then I mounted the body on it and went from there, including building the tray.”

The K8 was an after-hours project for Greg and took six months to build — although he’s still tinkering with it.

Since these photos were taken he’s included a front bar and a few other improvements.

The hot rod rebuild is compliant with the Australian Street Rod Foundation’s TAC (Technical Advisory Committee) rules and is fully registered as a daily driver.

It was enough to turn heads at the Yamba Rod Run, where the K8 took out the Dare to be Different trophy.

“Since I’ve done this one people keep asking me where I got it from, because it’s rather different,” Greg said. “No one has ever seen anything like it before.”

So, with four cabovers already in the garage and one K8 already wowing rod fans, why has Greg gone out and purchased yet another Austin cabover?

“I want to improve on what I did on the first one,” he said. “I’m not sure what I’m going to do differently. I haven’t picked

VEHICLE DETAILS Make/Model: Engine: Horsepower: Transmission: Diff:

Wheels/tyres:

1948 Austin K8 SBC 350 400hp Turbo 700 V2 Commodore, independent rear 8” rally wheels, 275/60/15

it up yet. It’ll come here and I’ll put the thinking cap on and decide what I’m going to do about it.

“It’s a bit annoying, actually, because the first one was very rusty and I did a lot of work putting the roof back together again. The one I’ve just bought is in very good condition, needs less work done to it, and I paid less for it!”

Whatever Greg decides to do with, we’re sure it’ll be another fantastic people pleaser.

If you have a story or a ride that could be published in Ignition, email it to ignition@capricorn.coop. Ensure you include in the subject line, ‘Member Ride’.

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GET IT SORTED CHECKLIST Carried out by: The Boss Sorting the workshop Vehicle Inspection Checklists ts

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Equipment Maintenance Reco Material Safety Data Sheets

Sorting the staff Employee Details Form e

Recruitment and Interview Guid Meeting Record Sheet

Sorting the customer service SMS System* s

New Customer Letter Template Post Service Letter Templates Customer Service Guides

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*Terms and Conditions Apply. The first SMS message sent in any given month will generate an admin fee of is $2 and every subsequent message segment costs $0.15

RALLY AROUND REGIONAL WA RAISES $35K FOR RFDS A group of West Australian-based Capricorn Members have raised $35,000 for the Royal Flying Doctor Service through this year’s On The Road Again rally.

Nine vehicles and four support crew joined this year’s event, driving around WA’s Wheatbelt, Goldfields and Great Southern regions to raise money for a great cause.

Among those taking part in the November rally were Nigel Oborne of First Class Automotives, Dave Durrant from Mindarie Workshop and Auto Electrical, and Keith McCracken of Keith McCracken Automotive in Bayswater.

“All the vehicles are 1995 or prior, but 4x4s are open — so we had a near-new LandCruiser, an old Ford Transit van, my Mercedes-Benz 1984 280SE,” Nigel told Ignition magazine after returning to Perth.

“We went along a lot of off the beaten track roads, including an old railway line. They had to be gazetted roads for insurance purposes but some of them were still pretty rough. “I just put my car on the hoist; it’s holding together, the Merc, but it’s a bit of a mess!”

The rally started in Northam, east of Perth, on 7 November and finished a week later in nearby York — having taken in hundreds of kilometres of often very dodgy roads and the towns of Koorda,

Kalgoorlie, Norseman, Esperance, Hopetoun and Newdegate.

“All the vehicles held up but unfortunately the tail-gunners, who follow at the rear, hit a ’roo just west of Esperance and disabled their transmission,” Nigel said. “But we were able to fix it up and get it working again.”

The week included themed dress-up days, visits to local tourist spots and plenty of fundraising with local communities.

“We had a lot of fun stops,” Nigel said. “We had a pink day, for the Pink Lake in Esperance. And in Newdegate we had a farmer day, so we went and raided the chequered shirt shop and dressed like farmers.”

The On The Road Again tour was supported by the Australian Automotive Service Dealers Network in WA (co-founded by Nigel in 2013) and every cent raised goes directly to the RFDS.

smoko shout winners!

Congratulations to the following Members who won a Smoko Shout for their workshop.

Members simply had to use the CAP ezi-parts service between for their chance to win a Smoko Shout for their workshop.

Save time finding the best deal. Login to Capricorn and submit your CAP ezi-parts request. Our Preferred Suppliers network will then respond with prices and delivery times.

ezi-parts

NOVEMBER WINNERS South Island Specialised Auto Services Ltd Upper North Island Alans Service Centre Ltd Lower North Island Auto Electrical (WAI) Ltd

Managing bookings - by Geoff Mutton

Managing bookings in an auto workshop is a real juggling act, and keeping all the balls in the air requires not only management skill, but some accurate time estimates based on experience.

It's a universal question in all businesses that don't really know where their next job is coming from, or how long it might take. How do they manage to fit it into a day – book in too many jobs and the pressure is on to rush them through on time; book in too few and you can start sweeping up soon after lunch. Neither scenario is good for team morale or profitability.

So how can a busy workshop consistently find its sweet spot?

How many hours in your day Begin by understanding the hours available in a day. But job prices can vary dramatically, from $50 to $5,000, so the number of jobs booked in is irrelevant.

Workshops sell labour hours so that's what must be estimated and monitored.

When estimating how many hours the workshop can sell, consideration must be given to the different skill levels and additional responsibilities technicians perform around the workshop.

For example, a three-team workshop might estimate they have 14 hours available each day: • four hours for the owner • six hours for a qualified technician • four hours for the second-year apprentice 1 8 C A P R I C O R N I G N I T I O N H O L I D AY E D I T I O N 2 0 2 0

Estimate hours booked

Have parts at the ready

Logically, as each booking is taken, an estimate of the time it will take should be logged – easier said than done because of the many variables inherent in vehicle service and repair.

There is nothing worse than having a job ready to go but the parts haven't arrived. Difficult or unexpected jobs aside, there is no excuse for not having standard parts available to cope with the expectations of a service or repair.

Here are some tips that might help: • Put together an internal job time/price list of the most common repairs. This will provide some consistency, regardless of who takes the booking.

• When taking bookings, always ask if there is anything else the customer would like checked or looked at. Most customers hope that a routine service will fix other random issues, but that's not always the case. If you don't ask, they won't tell you until they hand over the keys.

• Factor in any additional work sold on the back of a vehicle service. From experience, the price of additional work performed could be twice as much as the service originally booked. An average one hour service could extend up to three hours if additional work is approved.

Break downs are unpredictable Time allocated by a workshop for these unforeseen events can only be a personal choice by the owner or manager. But our tip is to allocate less time to cope with breakdowns than your history with breakdowns actually shows. It is better to explain that a breakdown can't be done for a couple of days, than shortchange the workshop in the hope of filling allocated breakdown hours that might not be needed. It doesn't make sense to have staff doing nothing while waiting for an unscheduled breakdown.

Train for consistency Many mistakes in time estimating in a busy workshop can be traced to incorrectly recorded entries in the booking diary. Everyone in a workshop, from the apprentice up, should be capable of taking a booking, but what they enter into the diary can only be consistently useful if everyone is trained in the booking process.

Everyone must know how to take a booking, and how much information to collect and enter into the diary.

That takes training.

It looks easy, but is so often overlooked: • Correct customer name.

• Best contact number.

• Vehicle details and registration.

• Job requirements – service plus extras.

• Drop-off and pick-up time.

The booking diary needs to be reviewed 24 hours, or even 48 hours in advance, so that stock can be preordered for on-time delivery.

Avoid no-shows with reminders No-shows by one or two customers can put a big dent in the workshop's actual sold hours and the longer the booking has been held, the more likely this might happen.

Reduce the frequency of no-shows by sending 24hour booking reminders via SMS. Customers leading busy lives will appreciate this courtesy.

Review vehicle history It is imperative that every vehicle's history is reviewed and discussed before making time estimates for a repair or service.

Quite often, repairs that might have been forecast at the last service, might now be well overdue. It is a lot easier to get the customer's go-ahead on additional work before the job is started, than wasting everyone's time having to re-diagnose the same problem, and wait again for the customer's approval.

Paper versus electronic diary Workshop bookings have traditionally been entered in paper diaries. Early electronic diaries were pretty crude, but in recent years, more workshops are making the jump to electronic diaries, which can be integrated into complex point-of-sale software systems. Today's diaries are user friendly, and provide workshops with greater control for job planning and progression.

Workshops are always busy as the end of year as the Christmas season approaches. All the more reason for taking the plunge and instituting good bookings management as soon as possible. There will always be days when things go horribly wrong, but the more that job bookings accurately fill the available work hours, the happier your team and bank balance will be.

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A SUPERCAR SEASO

Australia’s annual great race at Bathurst’s Mount Panorama took on a whole new significance in this COVID-19 pandemic-disrupted year.

Becoming the Supercars’ grand final round for the first time in 20 years, the event held from October 15 to 18 marked the end of a continuous 106 day, 15,000 kilometre plus journey for the Supercars drivers, teams and organisers.

Due to the numerous and constantly changing state border closure regulations, most staff from the Victorian Supercar teams had not been home since early July, sacrificing their own time with loved ones during a global pandemic, just to keep the Supercars show on the road.

After staging a number of spectator free events and some with limited spectators, the racing remained fierce and an unprecedented number of new race winners emerged. This was thanks largely to changed tyre regulations that helped to create some outstanding race battles during the truncated 2020 season.

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The 60th staging of the Bathurst 1000 classic in 2020 was also subject to a limit of only 4,000 spectators per day, no camping, no open paddock area and no access to pit garages except for team and event staff. This made for a totally different and somewhat quieter event, particularly across the top of Mount Panorama, which was totally closed to fans.

This ensured that more than 1.5 million Australians were glued to their televisions and mobile devices throughout the six and a half hours of racing that saw Kiwi Red Bull Holden Racing Team driver Shane Van Gisbergen finally take the chequered flag after coming tantalisingly close several times during his career. His Western Australian co-driver, Garth Tander, who had been unceremoniously dismissed from his full time Supercars drive the season before, scored his 4th Bathurst 1000 victory with Van Gisbergen, exactly 20 years after racing to his inaugural Bathurst crown.

The fact that the winning margin to second placed Tickford Racing Mustang drivers Cam Waters and Will Davison was just 8/10ths of a second after 1000

ON LIKE NO OTHER

by Paul Marinelli

kilometres of racing was testament to the total competitiveness of the front running teams in this year’s race.

This was also the final Bathurst 1000 victory for a Holden factory team car, a fitting way to end the brand’s long association with one of the world’s greatest motor races. This was also the 31st Holden victory in the Mount Panorama enduro. The Bathurst 1000 is without doubt the major annual showcase that built the Holden brand into the long-term major success that it became in this country, alongside its perennial rival Ford over the past six decades.

The departure of Nissan from Supercars at the conclusion of last season, also made the 2020 Supercheap Auto Bathurst 1000 the first since 2012 to feature only Holden and Ford Supercars in the field. Many fans enjoyed the fact that this race heralded the return of the decades enjoyed red vs blue rivalry that formed Australia’s Supercars category some 24 years ago.

This was also a very special race for Queensland’s Dick Johnson Racing, celebrating the iconic driver and team’s 40th anniversary of racing at the mountain, culminating in a third Supercars championship title for talented Kiwi team driver, Scott McLaughlin.

It is nothing short of extraordinary how Australia’s premier motor racing category managed to organise and operate ten events across New South Wales, the Northern Territory, Northern Queensland and South Australia while dealing with all manner of highly fluid COVID-19 safety restrictions and issues.

Supercars and AFL remain the two major Australian sporting codes to have managed to salvage truncated seasons while in the midst of the pandemic madness.

The teams, drivers and organisers were forced to conduct the series on the run. This was due to constant changes in border closures and quarantine requirements or event staging regulations that were in many cases enforced at the last minute by each state government.

Sadly, the traditional season opener, the Adelaide 500 is no more after the South Australian Government announced in late October that it will no longer stage this remarkably successful street race. This prompted the Labor opposition to declare that they will re-instate it if elected to office - watch this space.

Here’s to the resilience, determination and professionalism of the Supercars teams and organisers for ensuring an entertaining and exciting season of racing in 2020 under the most unpredictable circumstances. Let’s see what 2021 has in store for us.

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HOW TO BE RESILIENT, ADAPT AND KEEP POSITIVE IN VERY STRESSFUL TIMES. Being a business owner is tough at the best times, but add in a global pandemic that has seen many workshops shut down completely or operate on a restricted basis for months on end, and the stresses and anxieties of being in business have been amplified.

Even before coronavirus hit, Capricorn’s State of the Nation Report 2020 discovered 46 per cent of Members had difficulty maintaining a good work-life balance or finding time to take a holiday. The pandemic, and the response to it, has created more stress and uncertainty.

Knowing many Members have been struggling with some of the problems and issues coronavirus has thrown up, including mental health issues, we’ve spoken to psychologist Dr Marny Lishman to get some tips and advice on resilience, adaptability and keeping a positive mindset.

Dr Lishman has been working with businesses and employees during this stressful time, so the first question we put to her was:

How well are Members coping with the pandemic?

“They’ve been going through adversity for months, so there’s a low mood — a lot of exhaustion, a lot of lost hope, a lot of uncertainty and a fear of the unknown,” she said.

“That can make people quite fearful, because when we don’t have a lot of information, we conjure it up in our own minds and then, often, we go to worst-case scenario in our head. That makes things worse as well.

“What the human brain does is make it up, and it always skews to the worst thing that could ever happen. We have that ‘survival brain’ that always defaults fear.”

What are some strategies that we can use to stop these feelings?

“We can’t control the big things, but we can control all the little things in our life,” Dr Lishman said. “Don’t underestimate the power of small actions, because these things will actually help.”

“But also those moments make you feel good, and your brain releases endorphins —natural opiates — when you feel good. It actually changes you psychologically and physiologically.”

How can we handle the stress of feeling responsible for our employees?

“You have to make sure you’re looking after your own psychological wellbeing first,” Dr Lishman said.

“If you can look after yourself and know yourself well and have the self-awareness to take care of your own mental wellbeing, then that will give you that ability to adapt to how your business has to change — and to help everybody in it.

“If you’re a leader and you’re stressed out, you can’t solve problems well and you can’t make effective decisions.

“Once you’ve looked after your own mental wellbeing, then you’ll be able to understand what your team is going through and show empathy. Then you can start listening to what your team actually needs.

“A lot of employers avoid these conversations because they think employees are going to ask too much of them. Sometimes your employees just want to be heard.”

How important is it to check in with our employees?

“It is beyond important —one of the main complaints people have is ‘my employer has gone AWOL during this tough time and I don’t know what’s happening’,” Dr Lishman said.

“That ends up being very chaotic for employees because they’re frightened.

“So, reach out to employees and check in with them. It might be a phone call. It might be simply having a chat at work. Just hearing what they’re going through and giving them more information and making them feel psychologically safe is important.”

“A lot of employees don’t feel they can talk to their bosses, for fear of retribution,” Dr Lishman said. “They feel like that is going to be some sort of consequence. So, if you can make them feel psychologically safe, that really is a game changer.”

For example: • Go for a walk around the block • Jump on a Zoom call with a mate • Play games online with a friend • Do that jigsaw puzzle.

“It works because it’s a great distraction — and as humans we’re not great multi-taskers, so if you’re doing something it’s hard to be thinking about something else at the same time,” she said.

“When you’re engaging in any sort of activity, you’re ‘in the moment’ instead of thinking about all the worst things that could happen.

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Could this be an opportunity to build trust, respect, a more cohesive team, and a better workplace culture?

“Yes. But achieving that means not only having space to hear how your team members feel, but also sharing a bit about yourself as well,” Dr Lishman said.

“What you will find is that if you let your team know how you’re feeling, you’re going to connect with them better and, over time, your team will probably end up performing better because they’ll be aligned with your vision and see you as an authentic leader.”

Access the full State of the Nation Report and many more useful articles including; • • • •

When bad stuff happens, it’s how you respond that matters.

How to treat your staff like rock stars (and why it pays off).

How creating a great culture can transform your workplace.

Tough decisions: short-term pain for long-term gain.

Available now at capricorn.coop/caphub

What if a Member is experiencing depression?

How can we tackle feelings of anxiety?

“So, have someone to reach out to — someone who has gone through something similar. Make sure you have another person you’re able to debrief with. It could be a business mentor or a psychologist.”

“This is very understandable right now because we’ve been told there’s actually a threat to our survival.

“When you’re a leader it’s often quite lonely at the top, because there are not many people, particularly at work, on the same frequency as you — who understand you and share that sense of responsibility over everybody else,” Dr Lishman said.

How can we switch to a more positive mindset?

“It’s very important that we realise there are going to be tough times and that we have to adapt to them,” Dr Lishman said.

“A lot of people who’ve gone through really bad tragedies and trauma will say that a really tough time was the catalyst for an immense amount of personal growth and the realisation they could actually get through anything.

“Once you’ve gone through a really tough time, it’s almost an inoculation for getting through other stuff in the future in an easier way. It’s like you channel it to get through anything.

You can constantly reinvent yourself with each learning after each adversity.”

What if we’re feeling overwhelmed by everything?

“Anxiety is your brain thinking that there’s actually a threat in your environment,” Dr Lishman said. “It’s like that feeling of impending doom or that something’s not quite right. So, you’re sitting in fear all the time.

“But again, it’s you taking control — because your brain is trying to protect you and what you need to do is just override it and say, ‘no, everything’s fine at the moment’.

“Come back to your own life and control the little things that you can control. To deal with anxiety, that means learning to manage your thoughts, managing your mind and managing your cognition.

“Exercise is the best anxiety medication you could ever take.

Also, distract yourself with other things. Connect with people.

Talk. Communicate.”

Any final words of advice for when things get tough?

“Think about an adversity you’ve faced in the past and how you conquered it,” Dr Lishman said. “Just remind yourself of your ability to adapt and cope.”

“Again, it’s self-awareness — knowing what the feeling is and knowing yourself well enough to know that you’re not operating at your finest and then just checking out for a little bit,” Dr Lishman said.

“When you’re overworked and you feel you can’t step away from the business and all your responsibilities, even the smallest things that you can do can help.

“That might mean taking a walk on your lunchbreak or putting in your EarPods and doing some meditation — just whatever you can do to bring yourself back to the present moment.

“What happens when you do this is your brain turns off the stress response and it turns on a different part of your nervous system and just calms everything down, and gets you back some clarity.”

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Watch our webinars on reply for excellent advice Are you keen for some advice on how to run a more efficient and successful workshop?

Or maybe you’d like some tips on how to charge your customers more without scaring them away?

Over the past few months Capricorn has been running a special webinar series, dedicated to helping Members like you improve your business.

Each week for seven weeks, our Chief Executive Officer, David Fraser, has been joined by experts in a variety of different fields, asking them questions and sharing their advice with Members online.

The series is called the State of the Nation Webinar Series, and hundreds of Members have joined David each week for a half hour of high-quality conversation and follow-up question and answer sessions.

Did you miss out on one or more of these webinars?

“This webinar series was borne out of our landmark State of the Nation Report, which we released earlier this year. More than 1500 Members took part in that research, which really enabled us to see the areas where Members were struggling and where we could help them improve their businesses.”

David said while the original State of the Nation study was conducted before COVID-19, it’s clear the webinars are a great opportunity to tackle some of the issues raised by the pandemic, too.

“We want every Member’s business to be as strong as possible and this webinar series has been another way we’ve been able to deliver on our promise that we’re stronger together,” he said.

Fear not. The State of the Nation Webinar Series now lives online, on our CapHub news and information website. You can access it, totally free, from the Capricorn website homepage. It’s at capricorn.coop/caphub. You can watch the webinars even if you didn’t register for them previously.

“It has been great to see so many Members taking a little time out of their week to join these webinars and listen to great insights from our experts,” David said.

Catch up on these insightful conversations with David Fraser and experts on CapHub. Watch the full series on capricorn.coop/caphub

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Past Webinars Here’s what each of the seven State of the Nation webinars covered: Customer Service

Pricing

Marketing

Resilience

Efficient Workshops

Work-life Balance

New York Times bestselling author and customer service expert Shep Hyken joined David for a conversation about the ways workshop owners can win customers for life with exceptional customer service. State of the Nation told us 42 per cent of Members believe having repeat customers is a marker of success. Shep shared great advice on how to achieve that.

State of the Nation revealed three-quarters of Members are relying on word of mouth to get new customers in the door. But while word of mouth clearly works, many Members are missing out on the digital version of that — online reviews. In this webinar, digital marketing expert Taylor Cutler from Podium shared his advice on acquiring new customers and driving revenue using your online reputation.

One worrying data point to emerge from State of the Nation was that 52 per cent of Members are measuring their workshop’s efficiency by their ability to pay their bills at the end of the month. There’s a much better way. In this information-packed webinar, Workshop Whisperer Rachael Sheldrick shares the secrets of the most successful and efficient workshops.

Are you leaving money on the table when pricing parts and services for your customers? In this webinar, David is joined by Capricorn’s CEO of Automotive Brad Gannon for a deep dive into the ways workshops can charge customers more without scaring them away – even if they seem really sensitive to price. This webinar is all about supercharging your profits and it’s not to be missed.

Even at the best of times, running a business can be tough. Throw in a global pandemic and 2020 has been even harder than normal. In this webinar, David is joined by psychologist Dr Marny Lishman for a conversation about what business owners can do to adapt and be more resilient in difficult times. This webinar is packed with advice that’s useful anytime, but it’s especially important right now.

One of the most glaring issues identified by State of the Nation was that many Members struggle to take time away from their business and to manage a healthy work-life balance. In this webinar two Members who are also Capricorn Directors with more than 30 years in the auto industry, Mark Cooper and Phil Saxton, share their tips and advice for taking a break while still making a profit. This is another must-watch webinar.

Technology

State of the Nation identified changing technology as the fourth biggest challenge facing anyone running an automotive business, and the biggest challenge facing our industry overall. In this webinar, David is joined by Geoff Mutton and Jeff Smit from TaT Biz for a look at the ways technology could be costing you profits, productivity, or both.

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CAPRICORN CLASSIFIEDS Classifieds Advertising Guidelines Do you have a business for sale, have equipment that you need to get rid of, or are you just looking for a part that you haven’t been able to find? If the answer is yes, then you should advertise in the Capricorn Classifieds; it’s FREE to do so. See below for details.

• The Capricorn Classifieds are for Capricorn Members only to advertise. Payment is to be organised between advertiser and purchaser.

• Parts or equipment that relate to your business only may be advertised.

• Businesses for sale may be advertised.

• Cars for sale cannot be advertised.

Mechanical Business, Myaree WA Established private mechanical business sale in sort-after Myaree industrial. 15 min from the CBD, close to major shopping, transport, supporting businesses. Lease or Freehold.

Andrew @ Widerange 0417934231.

Mechanical / Exhaust Workshop, WA Located close to CBD & freeway. Fully equipped, 3 hoists. Strong customer base & reputation. Good cash flow. Secure lease.

Owner retiring. WIWO $145 includes all stock.

Owner willing to help with transition.

Email: exhausted@iinet.net.au or petoni@ iinet.net.au Mechanical/Tyre Workshop, Collie WA Est 20yrs, current owner for 7yrs, long lease offered, located in centre of town, fully equipped large workshop & showroom, potential to grow business. Ph (08) 9734 1992 or accounts@collietyre.com.au Automotive Mechanical & Transmission Workshop, Eurobodalla Coast, NSW. Business operating in this location for 25 years.

4 bays, 2 x 2 post hoist, all plant equipment & stock. Busy industrial area, long lease & regular clientele. Email: aquarius2536@hotmail.com Automotive Mechanical Repair Workshop, Huskisson, NSW. Brilliant business opportunity for a qualified automotive mechanic in beautiful coastal town. Well-established client base. WIWO incl. plant, equipment (5 hoists) and stock.

Ph: Warwick on (02) 4441 8449.

• Classifieds are on a first come, first served basis. Depending on the number received, your classified may not appear immediately.

• No positions vacant.

• No pictures to be submitted.

• By submitting the Online Capricorn Classifieds Ad Form, you acknowledge that the price of any goods or services shown is inclusive of GST.

Automotive Mechanical & Suspension Business for EOI/SALE, Myaree WA. Est. 1974, huge client base, excellent reputation, 3 units on long lease, 4 hoists incl. wheel aligning hoist, all equipment & stock, office manager & mechanic happy to stay.

Contact: Graeme (08) 9330 3231 or graeme@g-mac.com.au

Mechanical/Tyre Workshop, Collie WA Est 20yrs, current owner for 7yrs, long lease offered, located in centre of town, fully equipped large workshop & showroom, potential to grow business. Ph (08) 9734 1992 or accounts@collietyre.com.au

Automotive workshop, Tauranga CBD, NZ. WoF AVIC. Spacious. 2 hoists, tyre machine, balancer etc. courtesy car. Reasonable rent, good lease/landlord. Good returns & potential to increase turnover, inquire today $200,000.

Ph: Andrew on 022 6469334 & 07 5788110

Mechanical Workshop & Towing Business, Far North QLD Escape the Hussle & bustle of city life, 45mins from Port Douglas. Freehold 1 acre, Large 8 bay workshop, wheel aligner, 2bed a/c house & much more. Current husband & wife team since 2002. Great area to raise family.

Contact kris@mtmolloyservo.com for more info.

Mechanical Workshop, Munruben, QLD Running for 26 years , reluctant sale due to health. Hundreds of customers & trade contacts. Incl. tools, stock & truck ready to go. $18000 ono. Ph: Shane 0407 722 152

Mechanical Workshop, Melbourne VIC Established in 1962 with current owner for 12yrs, located in Bayside, mechanical service & sales, very prominent loc. Owner retiring.

Ph: 0411 460 460

Mechanical Workshop, Bibra Lake, WA Est.1991. Well equipped, including truck pit & 4 hoists. Loyal customer base & room for expansion. Turn key operation. All stock & workshop equip included. Secure stand alone building. Long lease avail. $240K + GST. Ph:0408 098 800.

Mechanical Workshop, Kilkivan, QLD Offering business & freehold property, also contracted to provide roadside assistance.

Incl. workshop equipment,2 hoists, 3 service utes & 2 tow trucks with lockable holding yard.

Good positon, located on busy inland highway. $595 000 excluding stock Ph: 0408 882 257

Mechanical Workshop, Whetherill Park, NSW Established 20 years with loyal clientele, workshop is fully equipped, owner is retiring, all stock and equipment $36,000 - long lease available. Contact: Ray 0410425477

Mechanical Workshop, Woodford Qld Fully equip family business servicing the community since 1995. Well established customer base, large 4 bay shed (long lease available) 3 hoists, office, amenities and wash bay. Enquires 0408767366 or dawnevandriver@hotmail.com

Automotive Service Workshop, Bega NSW Established 40 years, 23 years in its current fast-growing CBD location. Strong & loyal customer base. Two adjoining leased fully equipped workshops with attached office.

WIWO incl. brake lathe, injector test bench, diagnostic scan tool, wheel aligner, & 2x hoists. $120K. Contact owner on 02 6492 2767.

How to Advertise in the Capricorn Classifieds 1. Send an email to ignition@capricorn.coop with the following details: your Member number, business name, contact details and details of your advert (no more than 30 words).

2. Capricorn must receive your classified advert by the 16th of the month preceding the publication month. If we have not received your classified advert by this date it will be published in the following month depending on the number of adverts received.

3. Check out your advert and fellow Members’ classifieds in the next edition of Ignition.

Email: ignition@capricorn.coop Publisher's General Disclaimer All information, material and content contained in this edition of Ignition is provided or sourced by Capricorn Society Limited (“Capricorn”) for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information, you should consider the relevance of it to your own circumstances and, if necessary, take professional advice.

Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third-party supplier advertisement in respect of which Capricorn merely acts as a conduit) included in this edition of Ignition. To the fullest extent permitted by law Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: (i) reliance on material in Ignition; or (ii) inaccuracy, error or omission in material in Ignition.

Capricorn, Stronger With Capricorn, Ignition, Capricorn Travel, Capricorn Mutual and the boomerangs device are trademarks or registered trademarks of Capricorn.

If you have any news or information that you think would be of interest to your fellow Members, please send the information to Capricorn via email ignition@capricorn.coop.

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Capricorn Society Limited ACN 008 347 313 Postal Address: Locked Bag 3003, West Perth WA 6872 Registered Office New Zealand: PO Box 91567 Victoria Street West Auckland 1142 Phone 0800 401 444

N R O C I R P CA friends you find? y m d n i F ny can How ma

Spot the Difference

Email your answer to ignition@capricorn.coop along with your spot the difference answers. Please ensure you include your Member number and email address when submitting your entry.

LAST MONTH'S WINNERS

LAST MONTH'S ANSWERS

1st Prize - 4,000 points

Find them all and win!

1st Prize: 4,000 points 2nd Prize: 2,000 points

Triples Motors 2nd Prize - 2,000 points Saunders Automotive

Email your answers to ignition@capricorn.coop before 21 January 2020. Winners will be selected by a lucky hat draw of correct entries. Please ensure you include your Member number and email address when submitting your entry.

WORD Hunter

Find the 16 words hidden in the jumble. They could be horizontal, vertical, diagonal or backwards. See if you can find them all!

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DON’T HAVE A CAPRICORN FUEL CARD? Get yours via capricorn.coop/fuelcard and start benefiting more as a Member

11c per Litre This December & January with your Capricorn Fuel Card Purchase fuel at participating Mobil service stations with your Capricorn Fuel Card and you will receive a discount of 11 cents per litre (incl GST) off the pump price in December and January.

You’ll also earn 1 x Capricorn Rewards point on every $1 spent!

Apply for a Fuel Card at capricorn.coop/fuelcard or speak to your Area Manager for more information.

0800 401 444 I csl@capricorn.coop I capricorn.coop Applications and use of the Capricorn Mobil Fuel Card are subject to the NZ - Capricorn Mobil Card - Terms and Conditions which can be found at capricorn.coop/TC.