Capacity Canada 2019 Annual Report

Capacity Canada Annual Report

201 9

TechMatch

ModernBoard

CD4SG

Manulife Bootcamp Capacity by Design MatchBoard

CONNECT. LEARN. INNOVATE. FOR SOCIAL GOOD.

Capacity Canada builds on the foundation of non-profit organizations, providing them with a suite of programs and events designed to elevate and empower with leadership strategies and marketing materials.

TechMatch

ModernBoard

CD4SG

Manulife Bootcamp Capacity by Design MatchBoard

CONNECT. LEARN. INNOVATE. FOR SOCIAL GOOD.

Capacity Canada builds on the foundation of non-profit organizations, providing them with a suite of programs and events designed to elevate and empower with leadership strategies and marketing materials.

Capacity envisions courageous communities that excel

2019 Report from CEO and Board Chair After working with more than 5,000 nonprofits over the past 10 years, the purpose of Capacity Canada has never been stronger.

We are so honoured to collaborate with the extraordinary leaders across Canada, both staff and volunteer board members, who are so courageously seeking and implementing new solutions leading to greater social good.

This Annual Report tells you about the strategic programs offered through Capacity Canada to fuel more change and innovation in non-profits. It will become clear to you that none of these programs are solo flights.

Capacity building and innovation rely upon passionate leaders and partners from many sectors. We are so grateful to our amazing partners at Conestoga College, Wilfrid Laurier University, Accelerator Centre, Senstar, Google, Cowan Insurance, TD Bank, Kitchener Waterloo Community Foundation, EY, and IBM. At the core of our major activities in 2019 were the partnerships and benevolence entrusted to us by Lyle S. Hallman Foundation, Suncor Energy Foundation, and Manulife. There are inadequate words to thank these progressive organizations for the social impact of their support – both on Capacity Canada and on the many organizations participating in our programs sponsored by their belief in the importance of our work.

In reflecting on our 2019 accomplishments, we whole-heartedly thank all of our board and team members for their unswerving passion for the mission of Capacity Canada. You are awesome troopers in the quest for more innovative ideas as we move towards strategic outcomes with common cause and purpose. We congratulate the many organizations who have participated in our programs. We learn so much from you and the depth of your commitments to the causes you serve.

To say that 2020 is bringing times of change is a ridiculous understatement. We assure you that the foresight and strategic planning of Capacity Canada’s leadership and board inspire us to new heights of creativity and innovation. We look forward to a new year of change, collaborations, optimism, and exciting new programs.

Hint, watch for Modern Board, Pop-Up Social Innovation Labs, and a new partnership with Mitacs and Carleton University.

Respectfully, Cathy Brothers Chief Executive Officer Joanna Lohrenz Board Chair

Capacity envisions courageous communities that excel

2019 Report from CEO and Board Chair After working with more than 5,000 nonprofits over the past 10 years, the purpose of Capacity Canada has never been stronger.

We are so honoured to collaborate with the extraordinary leaders across Canada, both staff and volunteer board members, who are so courageously seeking and implementing new solutions leading to greater social good.

This Annual Report tells you about the strategic programs offered through Capacity Canada to fuel more change and innovation in non-profits. It will become clear to you that none of these programs are solo flights.

Capacity building and innovation rely upon passionate leaders and partners from many sectors. We are so grateful to our amazing partners at Conestoga College, Wilfrid Laurier University, Accelerator Centre, Senstar, Google, Cowan Insurance, TD Bank, Kitchener Waterloo Community Foundation, EY, and IBM. At the core of our major activities in 2019 were the partnerships and benevolence entrusted to us by Lyle S. Hallman Foundation, Suncor Energy Foundation, and Manulife. There are inadequate words to thank these progressive organizations for the social impact of their support – both on Capacity Canada and on the many organizations participating in our programs sponsored by their belief in the importance of our work.

In reflecting on our 2019 accomplishments, we whole-heartedly thank all of our board and team members for their unswerving passion for the mission of Capacity Canada. You are awesome troopers in the quest for more innovative ideas as we move towards strategic outcomes with common cause and purpose. We congratulate the many organizations who have participated in our programs. We learn so much from you and the depth of your commitments to the causes you serve.

To say that 2020 is bringing times of change is a ridiculous understatement. We assure you that the foresight and strategic planning of Capacity Canada’s leadership and board inspire us to new heights of creativity and innovation. We look forward to a new year of change, collaborations, optimism, and exciting new programs.

Hint, watch for Modern Board, Pop-Up Social Innovation Labs, and a new partnership with Mitacs and Carleton University.

Respectfully, Cathy Brothers Chief Executive Officer Joanna Lohrenz Board Chair

CATHY BROTHERS

JOANNA LOHRENZ

WAYNE D. GARNONS-WILLIAMS

CEO

Board Chair

Board Member

Thank You Words cannot express our gratitude for the passion and experience brought to our mission by our board members, as they look ahead to shape our future with optimism, leadership, and innovation. Their vision, individually and collectively, keeps us focused on the energy, goodwill, and aspiration to help build courageous Canadian communities that excel.

JOE SEHL

JEANETTE BANCARZ

TIM ROLLINS

Board Member

Board Member

Board Member

They do so much to strengthen and breathe life into our mission to serve non-profits and charitable organizations across the country, to bring together the ideas, people, and resources that fuel social innovation.

Capacity Canada | Annual Report 2019

3

CATHY BROTHERS

JOANNA LOHRENZ

WAYNE D. GARNONS-WILLIAMS

CEO

Board Chair

Board Member

Thank You Words cannot express our gratitude for the passion and experience brought to our mission by our board members, as they look ahead to shape our future with optimism, leadership, and innovation. Their vision, individually and collectively, keeps us focused on the energy, goodwill, and aspiration to help build courageous Canadian communities that excel.

JOE SEHL

JEANETTE BANCARZ

TIM ROLLINS

Board Member

Board Member

Board Member

They do so much to strengthen and breathe life into our mission to serve non-profits and charitable organizations across the country, to bring together the ideas, people, and resources that fuel social innovation.

Capacity Canada | Annual Report 2019

3

Contents

PROGRAM IMPACTS

10 FEATURED

06

Inner Mission

08

Think Outside the Ring

14

Extraordinary inspiration

18

Key to success at Boxing Academy

MatchBoard Give back to build leadership

SPOTLIGHTS

Manulife BootCamp Mission grows with record attendance

33

Creative Day for Social Good 24-hour blitz making a difference

24

TechMatch

26

Capacity by Design

30

ModernBoard

Receiving the Governance Excellence Award

34

Help to fuel innovation

Wood Buffalo Collaboration Project Partnership focus in Northern Alberta

Tech helps boost non-profits

Multi-stage plans tackle problems

Parents for Community Living

EPILOGUE

35

Financial

36

Supporters

Contents

PROGRAM IMPACTS

10 FEATURED

06

Inner Mission

08

Think Outside the Ring

14

Extraordinary inspiration

18

Key to success at Boxing Academy

MatchBoard Give back to build leadership

SPOTLIGHTS

Manulife BootCamp Mission grows with record attendance

33

Creative Day for Social Good 24-hour blitz making a difference

24

TechMatch

26

Capacity by Design

30

ModernBoard

Receiving the Governance Excellence Award

34

Help to fuel innovation

Wood Buffalo Collaboration Project Partnership focus in Northern Alberta

Tech helps boost non-profits

Multi-stage plans tackle problems

Parents for Community Living

EPILOGUE

35

Financial

36

Supporters

make a substantial impact across Canada in all sectors.

Capacity Canada has benefited from Wayne’s solid common sense, warmth, humour, kindness, and deep commitment to reconciliation and loyalty to his Indigenous identity. He has a unique ability to clearly define Indigenous issues, and, at the same time, inspire admiration and support from non-Indigenous persons.

Inner Mission F E AT U R E D

Over the past several years, Wayne D. Garnons-Williams has provided extraordinary inspiration to Capacity Canada’s work to bring together people, ideas, and resources that fuel social change.

His strategic thinking and foresight, particularly in areas of governance, law, and justice, reflect his mastery at finding common ground and values, founded on strong communication, respect, and trust.

Wayne generously shares his remarkable knowledge and experience in areas of International Indigenous Trade Law, Conflict Resolution, Indigenous Governance, and Indigenous Economic Development.

6

In September, his work was recognized by the Canadian Council for Aboriginal Business (CCAB), which awarded him the 2019 Award for Excellence in Aboriginal Relations. The award, presented at their Vancouver gala, recognizes any Canadian who has contributed to building bridges between Aboriginal peoples and Canadian society, and whose efforts

Wayne successfully brought increased education about Indigenous matters to capacity building organizations such as Capacity Canada and the Council of Great Lakes Region. He continuously introduces us to opportunities for deeper understanding, collaboration, and shared success with Indigenous organizations such as the International Intertribal Trade and Investment Organization.

His genuine combination of charm, humility, wisdom, and innovation make him a role model of Indigenous leadership. Capacity Canada supported his nomination for the 2020 Indspire Award, and has tremendous admiration for all the precious contributions Wayne has made to the well-being of First Nation, Inuit, and Metis people.

We are especially grateful to Wayne for the profound effect he has in educating nonIndigenous people on Indigenous matters.

As Wayne’s guests, Capacity Canada’s CEO and staff took part in an Oklahoma Conference of the International Intertribal Trade and Investment Organization. We saw, first-hand, his accomplished, respectful, well-informed leadership in action, as he led and chaired the conference.

He is beloved among the people we serve across Canada. He is committed to collaboration and sincere partnerships.

He is brilliant as a networker, and easily brings together individuals and groups from many different backgrounds and sectors to work for common social good.

Photo opposite: Capacity Canada Board Meeting.

Photo on the right: Wayne displaying his Indigenous Business award

Capacity Canada | Annual Report 2019

7

make a substantial impact across Canada in all sectors.

Capacity Canada has benefited from Wayne’s solid common sense, warmth, humour, kindness, and deep commitment to reconciliation and loyalty to his Indigenous identity. He has a unique ability to clearly define Indigenous issues, and, at the same time, inspire admiration and support from non-Indigenous persons.

Inner Mission F E AT U R E D

Over the past several years, Wayne D. Garnons-Williams has provided extraordinary inspiration to Capacity Canada’s work to bring together people, ideas, and resources that fuel social change.

His strategic thinking and foresight, particularly in areas of governance, law, and justice, reflect his mastery at finding common ground and values, founded on strong communication, respect, and trust.

Wayne generously shares his remarkable knowledge and experience in areas of International Indigenous Trade Law, Conflict Resolution, Indigenous Governance, and Indigenous Economic Development.

6

In September, his work was recognized by the Canadian Council for Aboriginal Business (CCAB), which awarded him the 2019 Award for Excellence in Aboriginal Relations. The award, presented at their Vancouver gala, recognizes any Canadian who has contributed to building bridges between Aboriginal peoples and Canadian society, and whose efforts

Wayne successfully brought increased education about Indigenous matters to capacity building organizations such as Capacity Canada and the Council of Great Lakes Region. He continuously introduces us to opportunities for deeper understanding, collaboration, and shared success with Indigenous organizations such as the International Intertribal Trade and Investment Organization.

His genuine combination of charm, humility, wisdom, and innovation make him a role model of Indigenous leadership. Capacity Canada supported his nomination for the 2020 Indspire Award, and has tremendous admiration for all the precious contributions Wayne has made to the well-being of First Nation, Inuit, and Metis people.

We are especially grateful to Wayne for the profound effect he has in educating nonIndigenous people on Indigenous matters.

As Wayne’s guests, Capacity Canada’s CEO and staff took part in an Oklahoma Conference of the International Intertribal Trade and Investment Organization. We saw, first-hand, his accomplished, respectful, well-informed leadership in action, as he led and chaired the conference.

He is beloved among the people we serve across Canada. He is committed to collaboration and sincere partnerships.

He is brilliant as a networker, and easily brings together individuals and groups from many different backgrounds and sectors to work for common social good.

Photo opposite: Capacity Canada Board Meeting.

Photo on the right: Wayne displaying his Indigenous Business award

Capacity Canada | Annual Report 2019

7

Photo opposite: Match at Waterloo Region Boxing Academy

of partners at the Kitchener Sports Association, which allows the WRBA to offer fee assistance to those in financial need. As well, the stunning commitment of volunteer coaches, staff and others bring many to their facility.

Beyond the sport of boxing, the Academy’s overall goal is to create well-respected, productive members of society, so athletes can be successful both in the gym and in the real world.

FEATURED

Think Outside the Ring Thinking outside the ring is a key to the success at Waterloo Regional Boxing Academy (WRBA), a non-profit organization that has focused on local youth in Kitchener-Waterloo since 1947.

The Academy first became involved with Capacity Canada just this year, after they heard about the organization through the Kitchener Sports Association and invited CEO Cathy Brothers to one of their board meetings.

They turned to Capacity Canada for a review of their governing documents, primarily their constitution and bylaws, and to assess their need for directors’ liability insurance for its volunteer board members.

8

“There’s a great feeling about how this is unfolding, our relationship with Capacity Canada,” said Rick Cadilha, Academy president and an officer with the Ontario Provincial Police.

“Following our first meeting with Cathy, everyone felt good that we’re headed in the right direction, doing things according to the rules, and we’re now in the process of getting directors’ insurance for everyone.”

Cadilha had been involved with the local boxing club for decades, but when he became more involved in its operations, he set out to create new partnerships within the community that eventually led to the creation of the Arnie Boehm Training Centre, a state-of-the-art training facility and the largest boxing club in the country.

A 2017 recipient of the Governor General Sovereign's Medal for Volunteers, Cadilha stresses the vital need for engaged volunteers and community supports like Capacity Canada that contribute to the organization.

Cadilha and the Academy's board remain committed to their mission statement: “To promote positive and healthy lifestyles for the youth in our community.”

At the Academy, their primary focus is on training a full range of boxers, of many ages and skill levels. But their real goal is to give those same young boxers a chance to excel and make positive changes in their overall lives.

Cadilha had recently retired from policing to focus on coaching with Canada’s National Boxing Team as they prepared for the upcoming Olympics. But the outbreak of COVID-19 and Canada’s decision to withdraw from this year’s Olympics quickly changed his plans. He recently returned to policing in late March.

Many young people are attracted to the boxing club because of its low costs, made possible through the generosity

“So much for retirement; all six months of it,” he laughed. “You never know what can happen.”

Capacity Canada | Annual Report 2019

9

Photo opposite: Match at Waterloo Region Boxing Academy

of partners at the Kitchener Sports Association, which allows the WRBA to offer fee assistance to those in financial need. As well, the stunning commitment of volunteer coaches, staff and others bring many to their facility.

Beyond the sport of boxing, the Academy’s overall goal is to create well-respected, productive members of society, so athletes can be successful both in the gym and in the real world.

FEATURED

Think Outside the Ring Thinking outside the ring is a key to the success at Waterloo Regional Boxing Academy (WRBA), a non-profit organization that has focused on local youth in Kitchener-Waterloo since 1947.

The Academy first became involved with Capacity Canada just this year, after they heard about the organization through the Kitchener Sports Association and invited CEO Cathy Brothers to one of their board meetings.

They turned to Capacity Canada for a review of their governing documents, primarily their constitution and bylaws, and to assess their need for directors’ liability insurance for its volunteer board members.

8

“There’s a great feeling about how this is unfolding, our relationship with Capacity Canada,” said Rick Cadilha, Academy president and an officer with the Ontario Provincial Police.

“Following our first meeting with Cathy, everyone felt good that we’re headed in the right direction, doing things according to the rules, and we’re now in the process of getting directors’ insurance for everyone.”

Cadilha had been involved with the local boxing club for decades, but when he became more involved in its operations, he set out to create new partnerships within the community that eventually led to the creation of the Arnie Boehm Training Centre, a state-of-the-art training facility and the largest boxing club in the country.

A 2017 recipient of the Governor General Sovereign's Medal for Volunteers, Cadilha stresses the vital need for engaged volunteers and community supports like Capacity Canada that contribute to the organization.

Cadilha and the Academy's board remain committed to their mission statement: “To promote positive and healthy lifestyles for the youth in our community.”

At the Academy, their primary focus is on training a full range of boxers, of many ages and skill levels. But their real goal is to give those same young boxers a chance to excel and make positive changes in their overall lives.

Cadilha had recently retired from policing to focus on coaching with Canada’s National Boxing Team as they prepared for the upcoming Olympics. But the outbreak of COVID-19 and Canada’s decision to withdraw from this year’s Olympics quickly changed his plans. He recently returned to policing in late March.

Many young people are attracted to the boxing club because of its low costs, made possible through the generosity

“So much for retirement; all six months of it,” he laughed. “You never know what can happen.”

Capacity Canada | Annual Report 2019

9

Give Back, Build Leadership Serving on a board of directors for a non-profit organization is an excellent way to give back to your local community, while also honing valuable leadership skills.

Since 2011, hundreds of non-profit organizations have benefited from Capacity Canada’s unique MatchBoard program. In partnership with participating companies such as Google, EY, Manulife, and most recently TD, Capacity Canada coaches and trains employees in various aspects of nonprofit board governance.

“I’ve since taken the Manulife Board Governance Bootcamp, which was timely and extremely helpful. It really helped to give me confidence on the expectations and the role I need to play to be successful.”

Photos below: Sharon Seifried, CWC Board Member and Lisa Allen, CWC Board Chair

With thousands of non-profits across Canada and new responsibilities to learn in a governance position, finding the right board and learning how to fulfill a director role can be daunting.

“It truly has been a great experience,” said Ian Brunt, a Manulife AVP of Technology and Service Delivery who joined a committee of the Board of Hospice Waterloo Region. “I’m glad to join the Hospice committee with perhaps a future opportunity to join the Board.”

Sharon Seifried, a retired Manulife executive, agrees that the program was invaluable in helping her join the board of the Child Witness Centre. “After the nominating, vetting, and selection process I was thrilled to be selected to join the CWC Board in October 2019.”

MatchBoard Capacity Canada | Annual Report 2019

11

Give Back, Build Leadership Serving on a board of directors for a non-profit organization is an excellent way to give back to your local community, while also honing valuable leadership skills.

Since 2011, hundreds of non-profit organizations have benefited from Capacity Canada’s unique MatchBoard program. In partnership with participating companies such as Google, EY, Manulife, and most recently TD, Capacity Canada coaches and trains employees in various aspects of nonprofit board governance.

“I’ve since taken the Manulife Board Governance Bootcamp, which was timely and extremely helpful. It really helped to give me confidence on the expectations and the role I need to play to be successful.”

Photos below: Sharon Seifried, CWC Board Member and Lisa Allen, CWC Board Chair

With thousands of non-profits across Canada and new responsibilities to learn in a governance position, finding the right board and learning how to fulfill a director role can be daunting.

“It truly has been a great experience,” said Ian Brunt, a Manulife AVP of Technology and Service Delivery who joined a committee of the Board of Hospice Waterloo Region. “I’m glad to join the Hospice committee with perhaps a future opportunity to join the Board.”

Sharon Seifried, a retired Manulife executive, agrees that the program was invaluable in helping her join the board of the Child Witness Centre. “After the nominating, vetting, and selection process I was thrilled to be selected to join the CWC Board in October 2019.”

MatchBoard Capacity Canada | Annual Report 2019

11

Photos opposite: Naki Osutei, Associate Vice President, Social Impact (Canada), Global Corporate Citizenship, TD Bank Group and Kate Lally, Manager Engagement, Corporate Citizenship, TB Bank Group

As with the program at Manulife, Capacity Canada’s award-nominated MatchBoard Program will support TD executives’ searches to serve on a non-profit board that suits their passions, personalities, and professional skills – all while building capacity to serve in governance roles.

Through coaching by Capacity Canada Executives in Residence, the availability of in-depth research about potential organizations, and diverse learning opportunities, the MatchBoard Program is focused on providing a positive experience and winning fit for both the TD executive and their selected non-profit board.

In March 2018, TD launched its enterprisewide global corporate citizenship platform, the TD Ready Commitment, to help open doors to a more inclusive and sustainable tomorrow.

Employee Impact

96%

92%

Of matched employees reported they expanded their network

Gained transferable skills

94%

Reported a gain of relevant experience

12

88% Believed they had made a meaningful contribution to a non-profit

In January, 2020, Capacity Canada expanded their MatchBoard Program through a new relationship with the Toronto-Dominion Bank (TD).

“As part of our global corporate citizenship platform, the TD Ready Commitment, we are focused on bringing together our business, philanthropy, and human capital as levers for focus and impact,” said Naki Osutei, Associate Vice President, responsible for Colleague Engagement at TD.

“We’re excited to work with TD on the delivery of our MatchBoard Program to their senior executives in Canada,” said Cathy Brothers, CEO of Capacity Canada. “TD has a long history of community engagement in Canada, and this sponsorship is proof of their commitment to helping to strengthen the non-profit sector across the country.”

“Working with Capacity Canada, which will provide guidance, training, and matching services for our senior executives in Canada is just one way for us to put the TD Ready Commitment into action while leveraging the strength of our executive workforce to help make a positive impact in the communities we serve.”

Capacity Canada | Annual Report 2019

13

Photos opposite: Naki Osutei, Associate Vice President, Social Impact (Canada), Global Corporate Citizenship, TD Bank Group and Kate Lally, Manager Engagement, Corporate Citizenship, TB Bank Group

As with the program at Manulife, Capacity Canada’s award-nominated MatchBoard Program will support TD executives’ searches to serve on a non-profit board that suits their passions, personalities, and professional skills – all while building capacity to serve in governance roles.

Through coaching by Capacity Canada Executives in Residence, the availability of in-depth research about potential organizations, and diverse learning opportunities, the MatchBoard Program is focused on providing a positive experience and winning fit for both the TD executive and their selected non-profit board.

In March 2018, TD launched its enterprisewide global corporate citizenship platform, the TD Ready Commitment, to help open doors to a more inclusive and sustainable tomorrow.

Employee Impact

96%

92%

Of matched employees reported they expanded their network

Gained transferable skills

94%

Reported a gain of relevant experience

12

88% Believed they had made a meaningful contribution to a non-profit

In January, 2020, Capacity Canada expanded their MatchBoard Program through a new relationship with the Toronto-Dominion Bank (TD).

“As part of our global corporate citizenship platform, the TD Ready Commitment, we are focused on bringing together our business, philanthropy, and human capital as levers for focus and impact,” said Naki Osutei, Associate Vice President, responsible for Colleague Engagement at TD.

“We’re excited to work with TD on the delivery of our MatchBoard Program to their senior executives in Canada,” said Cathy Brothers, CEO of Capacity Canada. “TD has a long history of community engagement in Canada, and this sponsorship is proof of their commitment to helping to strengthen the non-profit sector across the country.”

“Working with Capacity Canada, which will provide guidance, training, and matching services for our senior executives in Canada is just one way for us to put the TD Ready Commitment into action while leveraging the strength of our executive workforce to help make a positive impact in the communities we serve.”

Capacity Canada | Annual Report 2019

13

Manulife BootCamp

Fred Galloway

Don McCreesh

Melanie Goodchild

Mission Grows as Manulife Governance BootCamp Draws Record Crowd Capacity Canada’s Manulife Board Governance BootCamps offer invaluable training for non-profit organizations to meet their mission of doing good work in their communities.

Since 2009, more than 800 directors and top administrators from almost 350 non-profits have benefited from the BootCamps, which are aimed to strengthen governance of their non-profits.

The most recent two-day BootCamp in Cambridge—the 11th and largest—drew more than 100 people together to pursue their common goal of social good and innovation for 40 organizations.

“Networking is one of the biggest takeaways from this gathering,” said Vivian Zochowski, a retired executive from Sun Life, and trustee with the Lyle S. Hallman Foundation in Kitchener-Waterloo. “The impact of meeting others on the same journey is truly invaluable.”

Through two days of sessions, talk focused on all of the challenges, what could come next, and what to do in each organization.

Participants heard what others do and exactly how they do it.

In early March 2020, BootCamp graduates reunited to share their progress on specific assignments in their communities during the previous three months.

Joanne McKiernan, Executive Director of Volunteer Toronto, describes the BootCamp as vital.

“It’s a real benefit of this environment, to see what others are doing. I need to be armed with context about the environment, my sector, and the nature of governance.”

Rising competition for funding, donations, and support for various causes presents unique challenges. However, rising donor expectations and risks that face all organizations make it vital that non-profits and charities are well informed.

Capacity Canada | Annual Report 2019

15

Manulife BootCamp

Fred Galloway

Don McCreesh

Melanie Goodchild

Mission Grows as Manulife Governance BootCamp Draws Record Crowd Capacity Canada’s Manulife Board Governance BootCamps offer invaluable training for non-profit organizations to meet their mission of doing good work in their communities.

Since 2009, more than 800 directors and top administrators from almost 350 non-profits have benefited from the BootCamps, which are aimed to strengthen governance of their non-profits.

The most recent two-day BootCamp in Cambridge—the 11th and largest—drew more than 100 people together to pursue their common goal of social good and innovation for 40 organizations.

“Networking is one of the biggest takeaways from this gathering,” said Vivian Zochowski, a retired executive from Sun Life, and trustee with the Lyle S. Hallman Foundation in Kitchener-Waterloo. “The impact of meeting others on the same journey is truly invaluable.”

Through two days of sessions, talk focused on all of the challenges, what could come next, and what to do in each organization.

Participants heard what others do and exactly how they do it.

In early March 2020, BootCamp graduates reunited to share their progress on specific assignments in their communities during the previous three months.

Joanne McKiernan, Executive Director of Volunteer Toronto, describes the BootCamp as vital.

“It’s a real benefit of this environment, to see what others are doing. I need to be armed with context about the environment, my sector, and the nature of governance.”

Rising competition for funding, donations, and support for various causes presents unique challenges. However, rising donor expectations and risks that face all organizations make it vital that non-profits and charities are well informed.

Capacity Canada | Annual Report 2019

15

Photos Above: Graduates of the Manulife Board Governance BootCamp Photos Opposite: Senator Ratna Omidvar and Manulife BootCamp graduate Aubrey Chiu.

This year, Axonify, a leading eLearning solutions provider, offered a tool during the BootCamp to deliver more effective learning for volunteers joining the boards of charitable not-for-profit organizations.

The eLearning platform helps educate volunteers on separate, but complementary responsibilities of boards and administrations to ensure they have the knowledge they need to make valuable contributions.

Openly discussing challenges and good board governance is important to every group, agrees Susan Dietrich, Board Chair from St. Peter’s Lutheran Church in Kitchener, who was at the BootCamp for the first time.

Expertise of faculty and resources from the BootCamp “are phenomenal,” adds Rev. Mark Ehlebracht from St. Peter’s.

“The other piece for us is the dialogue.

Reflection and growth always happens through dialogue, and some of the ideas we’re hearing, challenges and solutions they’re putting out there, are really valuable.”

Melanie Goodchild, a keynote speaker this year, outlined how non-profits need to develop their ability to address the whole, and to examine relationships between different parts.

As a PhD candidate in the Faculty of Environment at University of Waterloo, Goodchild brought insights to a new collaboration with NASA that aims to

build a bridge between Indigenous knowledge systems and geospatial data.

In her work to support NASA, she is collaborating with a team of interdisciplinary tribal and non-tribal members to determine how First Nations could use NASA’s data to reduce their vulnerability to rapid climate change, which affects traditional food sources and safe travel routes.

“Our elders never talk about nature and the environment,” says the Research Fellow and Associate at the Waterloo Institute for Social Innovation and Resilience (WISIR). “They talk about everything. We’re not separated from it and that’s a huge departure from social and ecological sustainability.”

Capacity Canada | Annual Report 2019

17

Photos Above: Graduates of the Manulife Board Governance BootCamp Photos Opposite: Senator Ratna Omidvar and Manulife BootCamp graduate Aubrey Chiu.

This year, Axonify, a leading eLearning solutions provider, offered a tool during the BootCamp to deliver more effective learning for volunteers joining the boards of charitable not-for-profit organizations.

The eLearning platform helps educate volunteers on separate, but complementary responsibilities of boards and administrations to ensure they have the knowledge they need to make valuable contributions.

Openly discussing challenges and good board governance is important to every group, agrees Susan Dietrich, Board Chair from St. Peter’s Lutheran Church in Kitchener, who was at the BootCamp for the first time.

Expertise of faculty and resources from the BootCamp “are phenomenal,” adds Rev. Mark Ehlebracht from St. Peter’s.

“The other piece for us is the dialogue.

Reflection and growth always happens through dialogue, and some of the ideas we’re hearing, challenges and solutions they’re putting out there, are really valuable.”

Melanie Goodchild, a keynote speaker this year, outlined how non-profits need to develop their ability to address the whole, and to examine relationships between different parts.

As a PhD candidate in the Faculty of Environment at University of Waterloo, Goodchild brought insights to a new collaboration with NASA that aims to

build a bridge between Indigenous knowledge systems and geospatial data.

In her work to support NASA, she is collaborating with a team of interdisciplinary tribal and non-tribal members to determine how First Nations could use NASA’s data to reduce their vulnerability to rapid climate change, which affects traditional food sources and safe travel routes.

“Our elders never talk about nature and the environment,” says the Research Fellow and Associate at the Waterloo Institute for Social Innovation and Resilience (WISIR). “They talk about everything. We’re not separated from it and that’s a huge departure from social and ecological sustainability.”

Capacity Canada | Annual Report 2019

17

Creative Day for Social Good

24-Hour Blitz Making a Difference In a 24-hour blitz, Create Day for Social Good (CD4SG) brings together more than 100 students, professionals, and volunteers with the goal of crating graphics, and public relations and marketing materials for charities that might not be able to produce or afford the work on their own.

Teams working inside a single room at Google’s offices in Kitchener executed projects for 15 organizations, chosen from 72 that applied for the program.

More than $100,000 of pro bono work is provided to non-profits nationwide through the event, coordinated by Capacity Canada, in partnership with Intertek Catalyst, Conestoga College, HIM&HER, Manulife, Google, Kitchener Waterloo Community Foundation, and the creative community.

Challenges facing each charity are met with enthusiasm from students and professionals, who donate their time to ensure each project meets clear objectives within a tight 24-hour deadline.

“I was truly dumbfounded,” said Paula Galenzoski, after seeing what was produced for the Integrated Youth Hub,

Canadian Mental Health Association, in Wood Buffalo Region. As project manager for the non-profit in Fort McMurray, AB, she’d spoken with students in Ontario before the event, then they “took a completely blank slate, totally understood our challenge and perfectly hit the target.”

The students’ aim was to encourage more youth around Fort McMurray to actively turn to the Integrated Youth Hub for support. The team chose ‘connections’ as their theme, to try to encourage more youth to actively engage with mental health initiatives in the area.

A new slogan: “Connect. Support. Heal.” was applied to a full range of logos, banners, and elements for use in other media.

Photo below: A group of Conestoga College students and volunteers, led by Erin Martin (a Partner at Him&Her Inc.), presents the results of their hard work to the non-profit organizations.

Creative Day for Social Good

24-Hour Blitz Making a Difference In a 24-hour blitz, Creative Day for Social Good (CD4SG) brings together more than 100 students, professionals, and volunteers with the goal of creating graphics and public relations and marketing materials for charities that might not be able to produce or afford the work on their own.

Teams working inside a single room at Google’s offices in Kitchener executed projects for 15 organizations, chosen from 72 that applied for the program.

More than $100,000 of pro bono work is provided to non-profits nationwide through the event, coordinated by Capacity Canada, in partnership with Intertek Catalyst, Conestoga College, HIM&HER, Manulife, Google, Kitchener Waterloo Community Foundation, and the creative community.

Challenges facing each charity are met with enthusiasm from students and professionals, who donate their time to ensure each project meets clear objectives within a tight 24-hour deadline.

“I was truly dumbfounded,” said Paula Galenzoski, after seeing what was produced for the Integrated Youth Hub,

Canadian Mental Health Association, in Wood Buffalo Region. As project manager for the non-profit in Fort McMurray, AB, she’d spoken with students in Ontario before the event, then they “took a completely blank slate, totally understood our challenge and perfectly hit the target.”

The students’ aim was to encourage more youth around Fort McMurray to actively turn to the Integrated Youth Hub for support. The team chose ‘connections’ as their theme, to try to encourage more youth to actively engage with mental health initiatives in the area.

A new slogan: “Connect. Support. Heal.” was applied to a full range of logos, banners, and elements for use in other media.

Photo below: A group of Conestoga College students and volunteers, led by Erin Martin (a Partner at Him&Her Inc.), presents the results of their hard work to the non-profit organizations.

Photo above: A designer from Him&Her assists at the event.

Photo opposite: All of the event participants pose for a group shot.

But that was only one success story. Other groups that received a wide range of materials this year were: • Active Lives After School • Bay Area Restoration Council • Boost Child & Youth Advocacy Centre • Canadian Civil Liberties Association • Engineers Without Borders Canada • Lakeridge Health Foundation • Matthews House Hospice • Pride Toronto • Reaching Our Outdoor Friends • Reep Green Solutions • Renfrew and Area Senior’s Home Support Inc. • Sensity Deafblind and Sensory Support Network of Canada • Skills for Change • Vera Causa Opera

20

For Pride Toronto, a CD4SG team designed a new application for online and mobile use year-round, rather than just during the mid-summer Pride Toronto festival. Already more than a million people take part in the festival, one of the biggest Pride events in North America.

At Engineers Without Borders (EWB), their work to fight poverty in Africa is well known beyond Canada. Yet the organization recognized that its former name, being focused on engineers, could limit who feels they can contribute and take part in their programs.

An online app was used during the 2019 event, but the organization was looking for something to go beyond their showcase event, to work every day of the year.

More than 30,000 members belong to the organization, so the goal set for the student team at CD4SG was to support its new name (EWB Canada) and website (ewb.ca) with new marketing designs and collateral materials to reach much broader audiences.

The proposed new app created during CD4SG contains strong calls to action to encourage users to join the community, follow Pride across various social platforms, and to find information about Pride Toronto throughout the year. Also included are elements to allow for users to make online purchases. Ideally, the tool would be embedded in the app, so users can easily see what’s available and make a purchase.

Design elements developed during the Creative Day included updated icons using EWB’s existing brand colours to catch the eye of other professionals; those in political studies, business, social justice, or humanitarian issues. The icons also were incorporated into a draft brochure, a stand-up poster for recruitment events, and video for social media and other uses.

“No matter who you are, no matter what

skill set you have, you can play a part at EWB,” the student team explained as they unveiled work to their client.

The Canadian Civil Liberties Association (CCLA) in Toronto identified a need to engage more youth frustrated by how political and legal systems fail some Canadians. The CCLA offers a “Rights Camp,” which is two, one-week sessions for high school students from grades 10 to 12, to develop skills to become an advocate for change in society.

Using a range of design and public relations strategies, the students created 10 different elements aimed to reach different youth.

“It was a pleasure to get to work with this amazing group of Conestoga College students,” said Lynne Short, Vice President at the Kitchener Waterloo Community Foundation, and an advisor with the student team.

“Ten deliverables in 13 hours. Impressive!”

Capacity Canada | Annual Report 2019

21

Photo above: A designer from Him&Her assists at the event.

Photo opposite: All of the event participants pose for a group shot.

But that was only one success story. Other groups that received a wide range of materials this year were: • Active Lives After School • Bay Area Restoration Council • Boost Child & Youth Advocacy Centre • Canadian Civil Liberties Association • Engineers Without Borders Canada • Lakeridge Health Foundation • Matthews House Hospice • Pride Toronto • Reaching Our Outdoor Friends • Reep Green Solutions • Renfrew and Area Senior’s Home Support Inc. • Sensity Deafblind and Sensory Support Network of Canada • Skills for Change • Vera Causa Opera

20

For Pride Toronto, a CD4SG team designed a new application for online and mobile use year-round, rather than just during the mid-summer Pride Toronto festival. Already more than a million people take part in the festival, one of the biggest Pride events in North America.

At Engineers Without Borders (EWB), their work to fight poverty in Africa is well known beyond Canada. Yet the organization recognized that its former name, being focused on engineers, could limit who feels they can contribute and take part in their programs.

An online app was used during the 2019 event, but the organization was looking for something to go beyond their showcase event, to work every day of the year.

More than 30,000 members belong to the organization, so the goal set for the student team at CD4SG was to support its new name (EWB Canada) and website (ewb.ca) with new marketing designs and collateral materials to reach much broader audiences.

The proposed new app created during CD4SG contains strong calls to action to encourage users to join the community, follow Pride across various social platforms, and to find information about Pride Toronto throughout the year. Also included are elements to allow for users to make online purchases. Ideally, the tool would be embedded in the app, so users can easily see what’s available and make a purchase.

Design elements developed during the Creative Day included updated icons using EWB’s existing brand colours to catch the eye of other professionals; those in political studies, business, social justice, or humanitarian issues. The icons also were incorporated into a draft brochure, a stand-up poster for recruitment events, and video for social media and other uses.

“No matter who you are, no matter what

skill set you have, you can play a part at EWB,” the student team explained as they unveiled work to their client.

The Canadian Civil Liberties Association (CCLA) in Toronto identified a need to engage more youth frustrated by how political and legal systems fail some Canadians. The CCLA offers a “Rights Camp,” which is two, one-week sessions for high school students from grades 10 to 12, to develop skills to become an advocate for change in society.

Using a range of design and public relations strategies, the students created 10 different elements aimed to reach different youth.

“It was a pleasure to get to work with this amazing group of Conestoga College students,” said Lynne Short, Vice President at the Kitchener Waterloo Community Foundation, and an advisor with the student team.

“Ten deliverables in 13 hours. Impressive!”

Capacity Canada | Annual Report 2019

21

Canadian Civil Liberties Association

Sensity Deafblind and Sensory Support Network of Canada

CD4SG Project Highlights Gallery “It was a pleasure to get to work with this amazing group of Conestoga College students,” said Lynne Short, vice president at the Kitchener Waterloo Community Foundation and an advisor with the student team.

“Ten deliverables in 13 hours. Impressive!”

Active Lives Day Program Dufferin

22

Vera Causa Opera

Pride Toronto

Capacity Canada | Annual Report 2019

23

Canadian Civil Liberties Association

Sensity Deafblind and Sensory Support Network of Canada

CD4SG Project Highlights Gallery “It was a pleasure to get to work with this amazing group of Conestoga College students,” said Lynne Short, vice president at the Kitchener Waterloo Community Foundation and an advisor with the student team.

“Ten deliverables in 13 hours. Impressive!”

Active Lives Day Program Dufferin

22

Vera Causa Opera

Pride Toronto

Capacity Canada | Annual Report 2019

23

TechMatch

TechMatch Brings Tech Help to Non-Profits When Bob Nieboer heard that non-profit Parents for Community Living (PCL) needed help, he and his entire team stepped right in.

Nieboer, the Vice President of Senstar, also an Executive-In-Residence at Capacity Canada, arranged for ongoing support from his company and staff to develop a technology strategy as part of our TechMatch program.

During a six-month period, they created a comprehensive, long-term technology strategy, including a full day where Senstar shuttered its entire operation to complete hands-on work at 11 various residences operated by PCL. Until then, many daily tasks and records in each residence were previously completed by hand, by staff working with each independent-living client.

“Technology can be a valuable tool for supporting independent living,” said Nieboer. “It truly was an inspiring project for everyone involved.”

Many non-profit organizations do not have technology strategies in place.

Yet technology, when implemented thoughtfully and sustainably, can significantly benefit non-profit organizations. Research shows that technology can support a non-profit’s service delivery, fundraising efficiency, and system management. The challenge lies in a non-profit’s limited capacity

to develop an intentional strategy, one well suited to the organization’s needs, constraints, and goals.

That’s where TechMatch can prove invaluable.

Another spin-off of the project was that Senstar and its staff fell in love with the mission and people at PCL. Compassion for the community is part of their makeup at Senstar, notes Nieboer.

Following on the heels of their TechMatch success with PCL, Senstar is starting to work on a strategy for Community Support Connections – Meals on Wheels and More, a charitable organization that provides a range of supports and services across Waterloo Region to help people live at home with independence and dignity.

Photos below: Bob Nieboer, VP of Senstar; a group shot of the Senstar team.

TechMatch

TechMatch Brings Tech Help to Non-Profits When Bob Nieboer heard that non-profit Parents for Community Living (PCL) needed help, he and his entire team stepped right in.

Nieboer, the Vice President of Senstar, also an Executive-In-Residence at Capacity Canada, arranged for ongoing support from his company and staff to develop a technology strategy as part of our TechMatch program.

During a six-month period, they created a comprehensive, long-term technology strategy, including a full day where Senstar shuttered its entire operation to complete hands-on work at 11 various residences operated by PCL. Until then, many daily tasks and records in each residence were previously completed by hand, by staff working with each independent-living client.

“Technology can be a valuable tool for supporting independent living,” said Nieboer. “It truly was an inspiring project for everyone involved.”

Many non-profit organizations do not have technology strategies in place.

Yet technology, when implemented thoughtfully and sustainably, can significantly benefit non-profit organizations. Research shows that technology can support a non-profit’s service delivery, fundraising efficiency, and system management. The challenge lies in a non-profit’s limited capacity

to develop an intentional strategy, one well suited to the organization’s needs, constraints, and goals.

That’s where TechMatch can prove invaluable.

Another spin-off of the project was that Senstar and its staff fell in love with the mission and people at PCL. Compassion for the community is part of their makeup at Senstar, notes Nieboer.

Following on the heels of their TechMatch success with PCL, Senstar is starting to work on a strategy for Community Support Connections – Meals on Wheels and More, a charitable organization that provides a range of supports and services across Waterloo Region to help people live at home with independence and dignity.

Photos below: Bob Nieboer, VP of Senstar; a group shot of the Senstar team.

Capacity

by Design

Multi-Stage Plans Tackle Problems Since Capacity by Design launched in April 2018, a wide range of social good organizations already have benefited from a multistage approach to solving their problems.

Early this year, the Kitchener Waterloo Community Foundation (KWCF) launched an Impact Amplifier tool.

Then, in March of this year, a new partnership with United Way Halton/ Hamilton and six agencies led to a new Social Innovation Lab that will bring social service agencies together with corporate partners, topics experts, students, and others with experience, to cultivate new solutions to the most difficult issues.

Overall, throughout the four-year Capacity

By Design program, some 40 design sprints will help boost impact of nonprofits that take part.

In Kitchener-Waterloo, “the goal of the Impact Amplifier is to give community members an immediate, specific, and

real-world view of how establishing a fund with KWCF impacts local issues and organizations in Waterloo Region,” explains Elizabeth Heald, President & CEO of KWCF. “With this tool, you can link your giving to what matters to you, and do it all from the comfort of your own home.”

The idea and prototype for the Impact Amplifier came out of a 2018 “Capacity

by Design” sprint, led by Capacity Canada and Overlap Associates, with funding provided by the Lyle S. Hallman Foundation. The Impact Amplifier also gained a boost from a gift-in-kind from local tech company, Zeitspace, which took the original prototype to develop an online and mobile-friendly tool.

Capacity Canada | Annual Report 2019

27

Capacity

by Design

Multi-Stage Plans Tackle Problems Since Capacity by Design launched in April 2018, a wide range of social good organizations already have benefited from a multistage approach to solving their problems.

Early this year, the Kitchener Waterloo Community Foundation (KWCF) launched an Impact Amplifier tool.

Then, in March of this year, a new partnership with United Way Halton/ Hamilton and six agencies led to a new Social Innovation Lab that will bring social service agencies together with corporate partners, topics experts, students, and others with experience, to cultivate new solutions to the most difficult issues.

Overall, throughout the four-year Capacity

By Design program, some 40 design sprints will help boost impact of nonprofits that take part.

In Kitchener-Waterloo, “the goal of the Impact Amplifier is to give community members an immediate, specific, and

real-world view of how establishing a fund with KWCF impacts local issues and organizations in Waterloo Region,” explains Elizabeth Heald, President & CEO of KWCF. “With this tool, you can link your giving to what matters to you, and do it all from the comfort of your own home.”

The idea and prototype for the Impact Amplifier came out of a 2018 “Capacity

by Design” sprint, led by Capacity Canada and Overlap Associates, with funding provided by the Lyle S. Hallman Foundation. The Impact Amplifier also gained a boost from a gift-in-kind from local tech company, Zeitspace, which took the original prototype to develop an online and mobile-friendly tool.

Capacity Canada | Annual Report 2019

27

In the Halton/Hamilton area, the partnership with the United Way and local agencies is a potential template for other projects.

By using design thinking, social innovation frameworks prepare them to apply for social impact capital funding through the McConnell Foundation. The program involves a number of workshops over a six-month period.

“We’re considering projects in other regions if this design proves effective,” explains Hugh Munro, a designer of the Capacity by Design program for Capacity Canada.

In Capacity by Design in 2019 were: • Food For Life in the Halton Region • Built for Zero • Hospice Waterloo • Steckle Farm • Habitat Waterloo Region For each, the Capacity by Design program applies design thinking to help social good organizations rethink how they approach problem solving — with the help of Overlap Associates, plus funding from Suncor Energy Foundation and the Lyle S. Hallman Foundation.

28

In the Halton/Hamilton area, the partnership with the United Way and local agencies is a potential template for other projects.

By using design thinking, social innovation frameworks prepare them to apply for social impact capital funding through the McConnell Foundation. The program involves a number of workshops over a six-month period.

“We’re considering projects in other regions if this design proves effective,” explains Hugh Munro, a designer of the Capacity by Design program for Capacity Canada.

In Capacity by Design in 2019 were: • Food For Life in the Halton Region • Built for Zero • Hospice Waterloo • Steckle Farm • Habitat Waterloo Region For each, the Capacity by Design program applies design thinking to help social good organizations rethink how they approach problem solving — with the help of Overlap Associates, plus funding from Suncor Energy Foundation and the Lyle S. Hallman Foundation.

28

ModernBoard

Fueling Innovation and Change Capacity Canada’s Modern Board program is already fueling innovation and creating change in non-profit boards.

Skills and expertise of a board’s directors are crucial to collective impact of any non-profit.

Yet many boards do not have the capacity to train their directors in a comprehensive way, with access to resources. Improperly trained directors have many implications for a commitment from funders.

Capacity Canada’s Modern Board program offers a unique and credible training module for board directors to learn the tools they need to drive their boards.

Not only does the program advance exceptional learning opportunities, but also equips board directors with the credentials they need to demonstrate their abilities to stakeholders in a concrete way.

To make this happen, Capacity Canada has married its expertise and specialized training with Kitchener-based D2L’s accessible and renowned technologybased learning platforms.

World-renowned expert, Susan Radwan, guides beginner and experienced board members through a series of easy to follow modules aimed to highlight: • Best practices from non-profit board governance experts • Invitation to a series of live coaching webinars • Innovative learning—unique and engaging • D2L’s award-winning online learning platform

Susan Radwan Radwan's background includes significant experience in the non-profit sector, as well as insurance, risk management, and education. Her core areas of expertise include governance, strategic planning, strategic management, and leadership development driven by the Systems Thinking Approach. Radwan holds a B.A. in Communication Arts, and a M.Ed. in Individualized Instruction.

She is a Certified Association Executive (CAE) and Associate in Risk Management (ARM), holds certifications in Spiral Dynamics, as well as Gold Mastery Certifications in Strategic Management and Systems and Strategic Thinking. Susan is the lead creator of Capacity Canada’s online governance training program, ModernBoard.

Capacity Canada | Annual Report 2019

31

ModernBoard

Fueling Innovation and Change Capacity Canada’s Modern Board program is already fueling innovation and creating change in non-profit boards.

Skills and expertise of a board’s directors are crucial to collective impact of any non-profit.

Yet many boards do not have the capacity to train their directors in a comprehensive way, with access to resources. Improperly trained directors have many implications for a commitment from funders.

Capacity Canada’s Modern Board program offers a unique and credible training module for board directors to learn the tools they need to drive their boards.

Not only does the program advance exceptional learning opportunities, but also equips board directors with the credentials they need to demonstrate their abilities to stakeholders in a concrete way.

To make this happen, Capacity Canada has married its expertise and specialized training with Kitchener-based D2L’s accessible and renowned technologybased learning platforms.

World-renowned expert, Susan Radwan, guides beginner and experienced board members through a series of easy to follow modules aimed to highlight: • Best practices from non-profit board governance experts • Invitation to a series of live coaching webinars • Innovative learning—unique and engaging • D2L’s award-winning online learning platform

Susan Radwan Radwan's background includes significant experience in the non-profit sector, as well as insurance, risk management, and education. Her core areas of expertise include governance, strategic planning, strategic management, and leadership development driven by the Systems Thinking Approach. Radwan holds a B.A. in Communication Arts, and a M.Ed. in Individualized Instruction.

She is a Certified Association Executive (CAE) and Associate in Risk Management (ARM), holds certifications in Spiral Dynamics, as well as Gold Mastery Certifications in Strategic Management and Systems and Strategic Thinking. Susan is the lead creator of Capacity Canada’s online governance training program, ModernBoard.

Capacity Canada | Annual Report 2019

31

Graham Roe

John King

The result is a unique training program that enables board directors to grow their governance capacity, from anywhere, at any time, without detracting from the time spent conducting the board’s meaningful work.

It also provides opportunity to engage in real-time dialogue with leading experts in board governance in the form of virtual roundtables, as well as ongoing support from Capacity Canada. Participants have access to many individuals and resources that ensure the valuable training necessary for board governance roles.

The multiple courses in this program offer numerous benefits:

Karl Allen-Muncey

• Ongoing access to board governance experts and support from Capacity Canada, through both in-person and visual formats • Opportunities to provide feedback that will improve the program for current and future participants Photos above: Modern Board Team members

The support from the Suncor Energy Foundation for the development of Modern Board is helping build resilient communities across Canada.

" The ModernBoard will create change and fuel innovation in non-profit boards. The multiple courses in this program are unique, engaging, and multimodal."

— Cathy Brothers, Capacity Canada CEO 32

Parents for Community Living Excels With Governance Excellence Award Three decades ago, when a group of visionary parents launched Parents for Community Living (PCL), their dream was to create an atmosphere where developmentally challenged adults could grow in physical, emotional, and spiritual well-being to become valued members of the Kitchener-Waterloo community.

The non-profit now plays a key role in the lives of people with developmental disabilities and for their families, across Waterloo Region. It currently operates 11 homes that offer various forms of support, including independent to 24-hour enhanced living support for children and adults. They also offer respite service for children and adults.

Since its involvement with Capacity Canada, the organization continues to reinforce its leadership position as a vital non-profit agency, reflected in its win of last year’s Manulife Governance Excellence Award.

The award, including a $5,000 unrestricted prize, is presented to an organization that implements new ideas and concepts to improve their overall board performance.

The award, which recognizes outstanding board governance work in Waterloo Region’s charitable non-profit sector, kicked off Capacity Canada’s three-day Manulife Board Governance BootCamp at the Cambridge Hotel and Conference Centre.

“Capacity Canada bootcamps have really empowered us and given us the tools we need to accomplish the work we’ve done in the last several years,” said Katherine Loveys, executive director of PCL. “Winning this award is really the culmination of the work our board has been doing over the last several years.”

PCL was incorporated in 1989 as a not-for-profit charitable organization, yet it continually takes steps to improve its services.

“We are excited about the possibilities technology will provide for those we support in our homes as well as empowering our staff teams,” Loveys explained, in launching the fundraising effort.

“Proper board governance is vital to keep non-profit organizations on a solid path when it comes to efficiency and transparency,” said Capacity Canada CEO, Cathy Brothers.

Capacity Canada | Annual Report 2019

33

Graham Roe

John King

The result is a unique training program that enables board directors to grow their governance capacity, from anywhere, at any time, without detracting from the time spent conducting the board’s meaningful work.

It also provides opportunity to engage in real-time dialogue with leading experts in board governance in the form of virtual roundtables, as well as ongoing support from Capacity Canada. Participants have access to many individuals and resources that ensure the valuable training necessary for board governance roles.

The multiple courses in this program offer numerous benefits:

Karl Allen-Muncey

• Ongoing access to board governance experts and support from Capacity Canada, through both in-person and visual formats • Opportunities to provide feedback that will improve the program for current and future participants Photos above: Modern Board Team members

The support from the Suncor Energy Foundation for the development of Modern Board is helping build resilient communities across Canada.

" The ModernBoard will create change and fuel innovation in non-profit boards. The multiple courses in this program are unique, engaging, and multimodal."

— Cathy Brothers, Capacity Canada CEO 32

Parents for Community Living Excels With Governance Excellence Award Three decades ago, when a group of visionary parents launched Parents for Community Living (PCL), their dream was to create an atmosphere where developmentally challenged adults could grow in physical, emotional, and spiritual well-being to become valued members of the Kitchener-Waterloo community.

The non-profit now plays a key role in the lives of people with developmental disabilities and for their families, across Waterloo Region. It currently operates 11 homes that offer various forms of support, including independent to 24-hour enhanced living support for children and adults. They also offer respite service for children and adults.

Since its involvement with Capacity Canada, the organization continues to reinforce its leadership position as a vital non-profit agency, reflected in its win of last year’s Manulife Governance Excellence Award.

The award, including a $5,000 unrestricted prize, is presented to an organization that implements new ideas and concepts to improve their overall board performance.

The award, which recognizes outstanding board governance work in Waterloo Region’s charitable non-profit sector, kicked off Capacity Canada’s three-day Manulife Board Governance BootCamp at the Cambridge Hotel and Conference Centre.

“Capacity Canada bootcamps have really empowered us and given us the tools we need to accomplish the work we’ve done in the last several years,” said Katherine Loveys, executive director of PCL. “Winning this award is really the culmination of the work our board has been doing over the last several years.”

PCL was incorporated in 1989 as a not-for-profit charitable organization, yet it continually takes steps to improve its services.

“We are excited about the possibilities technology will provide for those we support in our homes as well as empowering our staff teams,” Loveys explained, in launching the fundraising effort.

“Proper board governance is vital to keep non-profit organizations on a solid path when it comes to efficiency and transparency,” said Capacity Canada CEO, Cathy Brothers.

Capacity Canada | Annual Report 2019

33

Capacity Canada: 2019 Audited Statement of Operations INCOME

Wood Buffalo Collaboration Project Challenges facing the Fort McMurray area in northern Alberta have brought together a unique partnership for Capacity Canada.

In early 2019, we joined hands with boards and senior staff of three agencies to create a strategy to collaborate on major community issues.

The entire area in northern Alberta has been struggling with a ‘new normal’ since the 2016 wildfire, and their economic downturn in 2014.

In May of 2019, The United Way of Fort McMurray and Wood Buffalo, the Wood Buffalo Community Foundation, and FuseSocial officially began collaborating with Capacity Canada to minimize duplication of effort and generate shared impact.

The new approach is helping to strengthen the individual agencies and sectors, as well as the Regional Municipality of Wood Buffalo.

34

Cecilia Mutch, recently-retired Executive Director for United Way Fort McMurray and Wood Buffalo, says their mission remains to engage individuals and mobilize collective action to benefit the community.

“By formalizing and defining our relationships with the rest of the sector we’ll be able to maximize our impacts and give our partners support to make the most positive impact on the community.”

Grants Donations Fee for Service Interest Income Total Income

2019

2018

$701,113 216,274 223,190 6,429

$730,984 304,221 190,723 7,268

$1,147,006

$1,233,196

$430,672 451,959 47,015 57,673 60,762 43,403 12,679 11,580 6,080 2,156

$450,715 462,734 48,397 59,128 86,999 55,492 13,061 16,458 5,220 2,190

$1,123,979 $23,027 $121,425 $144,452

$1,200,394 $32,802 $88,623 $121,425

EXPENSES Salaries & Benefits Contracted Services Administration Meetings & Conferences Educational Events Technology Marketing & Promotion Professional Fees Gifts to other Charities Amortization of Property & Equipment Total Expenses Excess (Deficit) of Income over Expenses Net Assets - Beginning of the Year Net Assets - End of the Year

FuseSocial Executive Director, Chantal Beaver, calls the collaboration a microcosm of the ‘Think Local, Act Global’ approach for the community.

Photo: Wood Buffalo Collaborative Team and Community Foundation, United Way Fort McMurray & Wood Buffalo, and FuseSocial group.

Capacity Canada | Annual Report 2019

35

Capacity Canada: 2019 Audited Statement of Operations INCOME

Wood Buffalo Collaboration Project Challenges facing the Fort McMurray area in northern Alberta have brought together a unique partnership for Capacity Canada.

In early 2019, we joined hands with boards and senior staff of three agencies to create a strategy to collaborate on major community issues.

The entire area in northern Alberta has been struggling with a ‘new normal’ since the 2016 wildfire, and their economic downturn in 2014.

In May of 2019, The United Way of Fort McMurray and Wood Buffalo, the Wood Buffalo Community Foundation, and FuseSocial officially began collaborating with Capacity Canada to minimize duplication of effort and generate shared impact.

The new approach is helping to strengthen the individual agencies and sectors, as well as the Regional Municipality of Wood Buffalo.

34

Cecilia Mutch, recently-retired Executive Director for United Way Fort McMurray and Wood Buffalo, says their mission remains to engage individuals and mobilize collective action to benefit the community.

“By formalizing and defining our relationships with the rest of the sector we’ll be able to maximize our impacts and give our partners support to make the most positive impact on the community.”

Grants Donations Fee for Service Interest Income Total Income

2019

2018

$701,113 216,274 223,190 6,429

$730,984 304,221 190,723 7,268

$1,147,006

$1,233,196

$430,672 451,959 47,015 57,673 60,762 43,403 12,679 11,580 6,080 2,156

$450,715 462,734 48,397 59,128 86,999 55,492 13,061 16,458 5,220 2,190

$1,123,979 $23,027 $121,425 $144,452

$1,200,394 $32,802 $88,623 $121,425

EXPENSES Salaries & Benefits Contracted Services Administration Meetings & Conferences Educational Events Technology Marketing & Promotion Professional Fees Gifts to other Charities Amortization of Property & Equipment Total Expenses Excess (Deficit) of Income over Expenses Net Assets - Beginning of the Year Net Assets - End of the Year

FuseSocial Executive Director, Chantal Beaver, calls the collaboration a microcosm of the ‘Think Local, Act Global’ approach for the community.

Photo: Wood Buffalo Collaborative Team and Community Foundation, United Way Fort McMurray & Wood Buffalo, and FuseSocial group.

Capacity Canada | Annual Report 2019

35

Moira Taylor

Vivian Zochowski

Lisa Allen

Fred Galloway

Matt Miller

Laura Manning

Elizabeth Heald

Chris & Lynn Howlett

Christian Aagaard

Michael Doughty

David McCammon

Glenn Smith

Accelerator Centre

Tracy & Kevin Elop

Kevin McDermott

Diane Stanley-Horn

Lisa Allen

Evergreen Digital Marketing

Joe-Ann McComb

Martha Stauch

Steve Farlow

Microsoft Matt & Anita Miller

Suncor Energy Foundation

twork

AD RE

Ne

Proje ct

Thank You to Our Supporters!

cy Litera

Raymond Applebaum

Twin City Dwyer Printing Co. Ltd.

Bob & Judy Astley

Sunny Field

AV Ontario

FuseSocial

Jeanette Bancarz

Fred & Beverly Galloway

Alison Boyd Cathy & John Brothers Alex & Trish Brown Diana Chan

An agency of the Government of Ontario Un organisme du gouvernement de l’Ontario

Tom Galloway Wayne GarnonsWilliams Janine Giovinazzo

Gerald Cheng

Google

Coalition of Muslim Women of KW

Sandra Hanmer Chris & Lynn Howlett

Communitech

IBM Canada

Conestoga College

Dave & Jan Jaworsky

Megan Conway & Cameron Scott

Bob King

Cowan Foundation

Kitchener & Waterloo Community Foundation

Bill Creighton

Libro Credit Union

Ruth Cruikshank

Joanna & Ray Lohrenz

Deborah Currie Machelle & Tony Denison Mandy Dennison Eugenio Dimira Kathi Dodson

36

Jamie Moffat Kathy Mortimer Kathie Must Judy Nairn Kevin Nunn Kelly-Sue Oberle Ontario Trillium Foundation Lori Payne Project Read Literacy Network

Steven Taschuk Moira & Roger Taylor TD Bank Marion Thomson Howell Tivoli Films Jane Tuer University of Waterloo United Way Fort McMurray & Wood Buffalo

Hilary Purvis

United Way Halton & Hamilton

Paul Rabb

Peter Vaillancourt

Terry Reidel

Jennifer Vasic

Dorothee Retterath

Rose Vogt

Maythew Reynolds

Karin Voisin

Lyn Royce

Bin Wen

Jennifer Rush

Wilfrid Laurier University

Lyle S. Hallman Foundation

Joe Sehl

Susan Malcolmson

Senstar

Manulife

Jason Shim

Tom Matulis

Alison Sims

Mary Sehl

Wood Buffalo Community Foundation Vivian Zochowski

Capacity Canada | Annual Report 2019

37

Moira Taylor

Vivian Zochowski

Lisa Allen

Fred Galloway

Matt Miller

Laura Manning

Elizabeth Heald

Chris & Lynn Howlett

Christian Aagaard

Michael Doughty

David McCammon

Glenn Smith

Accelerator Centre

Tracy & Kevin Elop

Kevin McDermott

Diane Stanley-Horn

Lisa Allen

Evergreen Digital Marketing

Joe-Ann McComb

Martha Stauch

Steve Farlow

Microsoft Matt & Anita Miller

Suncor Energy Foundation

twork

AD RE

Ne

Proje ct

Thank You to Our Supporters!

cy Litera

Raymond Applebaum

Twin City Dwyer Printing Co. Ltd.

Bob & Judy Astley

Sunny Field

AV Ontario

FuseSocial

Jeanette Bancarz

Fred & Beverly Galloway

Alison Boyd Cathy & John Brothers Alex & Trish Brown Diana Chan

An agency of the Government of Ontario Un organisme du gouvernement de l’Ontario

Tom Galloway Wayne GarnonsWilliams Janine Giovinazzo

Gerald Cheng

Google

Coalition of Muslim Women of KW

Sandra Hanmer Chris & Lynn Howlett

Communitech

IBM Canada

Conestoga College

Dave & Jan Jaworsky

Megan Conway & Cameron Scott

Bob King

Cowan Foundation

Kitchener & Waterloo Community Foundation

Bill Creighton

Libro Credit Union

Ruth Cruikshank

Joanna & Ray Lohrenz

Deborah Currie Machelle & Tony Denison Mandy Dennison Eugenio Dimira Kathi Dodson

36

Jamie Moffat Kathy Mortimer Kathie Must Judy Nairn Kevin Nunn Kelly-Sue Oberle Ontario Trillium Foundation Lori Payne Project Read Literacy Network

Steven Taschuk Moira & Roger Taylor TD Bank Marion Thomson Howell Tivoli Films Jane Tuer University of Waterloo United Way Fort McMurray & Wood Buffalo

Hilary Purvis

United Way Halton & Hamilton

Paul Rabb

Peter Vaillancourt

Terry Reidel

Jennifer Vasic

Dorothee Retterath

Rose Vogt

Maythew Reynolds

Karin Voisin

Lyn Royce

Bin Wen

Jennifer Rush

Wilfrid Laurier University

Lyle S. Hallman Foundation

Joe Sehl

Susan Malcolmson

Senstar

Manulife

Jason Shim

Tom Matulis

Alison Sims

Mary Sehl

Wood Buffalo Community Foundation Vivian Zochowski

Capacity Canada | Annual Report 2019

37

Capacity Canada Team Members Lisa Allen

Don McDermott

Karl Allen-Muncey

Matt Miller

Cathy Brothers

Hugh Munro

Megan Conway

Bob Nieboer

Pierre Côté

Tom Nunn

Ruth Cruickshank

Lori Payne

Liz Dennis

Michael Prosserman

Kathi Dodson

Sue Radwan

David Drewe

Graham Roe

Steve Farow

Lyn Royce

Dianne Fehr

Stephen Swatridge

Fred Galloway

Moira Taylor

Janine Giovinazzo

Marion Thomson Howell

Sandra Hanmer Bob King John King

Jennifer Vasic Andrew Wilding

capacitycanada.ca

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