2018 Capacity Canada Annual Report

Capacity Canada 2018 Annual Report

Capacity Canada exists to bring together the ideas, people and resources that fuel social innovation

In fact, in 2018 we set directions and priorities to carry us through until 2021 and are well on our way to achieving these goals.

We have pledged to continually enhance the relevancy and impact of our organization and have been accomplishing this by introducing new programs, such as TechMatch and Capacity By Design, and forging new relationships through some of our core programs like MatchBoard, and by participating in events like Suncor Energy Foundation’s ‘The Gathering’ in May 2018.

Capacity Canada Setting Clear Priorities Since our journey began in 2009 to fuel social innovation, one of the most important things we have stressed to the participants in our many programs and initiatives is the imperative need for strategic planning.

Without it, non-profit organizations run the risk of losing focus and momentum in their capacity building, which in turn will affect the important work they are trying to accomplish in their communities.

Our talented team members know this and through their work, whether it is facilitating one of our Manulife Board Governance BootCamps or guiding non-profit leaders through the process of design thinking via our new Capacity by Design initative, try to drive home that message.

It is a message we at Capacity Canada take to heart, which is why as an organization we have fine-tuned our own strategic objectives.

Involvement in events like ‘The Gathering’, along with the Inter-Tribal Trade and Investment Mission held at the Law School of the University of Oklahoma in June 2018, are helping us to obtain another of our priorities which, is to achieve a global reach.

Together, these two priorities compliment the third priority outlined in our strategic directions, namely, to drive social innovation.

This is something we already do very well and hope to continue to do for years to come thanks to not only our board members; team members, and corporate partners, but the incredible people in the non-profit sector who have dedicated themselves to making their communities better places to live. We are committed to working together in building innovative, bold, courageous, and caring communities.

Cathy Brothers Chief Executive Officer Joanna Lohrenz Board Chair

04 06 08 10 12 12 Board of Directors

Matchboard

Manulife Bootcamp

Celebrating 10 Years

Suncor Gathering

International Intertribal Trade and Investment Mission

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14 20

Creative Day 4 Social Good

Capacity By Design

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TechMatch

Awards

Accreditation

24 27

Financials

Board

Direc CATHY BROTHERS

JOANNA LOHRENZ

WAYNE D. GARNONS-WILLIAMS

CEO

BOARD CHAIR

BOARD MEMBER

JOE SEHL

JEANETTE BANCARZ

BOARD MEMBER

BOARD MEMBER

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d of

ctors TERRY REIDEL

STEVE FARLOW

BOARD MEMBER

BOARD MEMBER

Thank You and Adieu

Two long-serving members have finished their terms on the Board of Capacity Canada.

Words are not enough to acknowledge the strategic foresight, oversight, and passion of Steve Farlow and Terry Reidel. They have done so much to live and strengthen Capacity Canada’s values of optimism, leadership, innovation and entrepreneurship.

Steve Farlow was a founding member of Capacity Canada in 2009. He is a past Board Chair, having served on the Board from 2010 until 2019.

Terry Reidel joined the Board in 2012. He served as Treasurer from 2012 until 2019.

Thank you Steve and Terry.

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MatchBoar

Employee Impact

96%

92%

Of matched employees reported they expanded their network

Gained transferable skills

94%

Reported a gain of relevant experience

88% Believed they had made a meaningful contribution to a non-profit

Photo: Amanda Coade, director of presale marketing at Manulife was recognized for becoming the 200th Manulife employee to be ‘matched’ through the MatchBoard program to a non-profit board.

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CAPACITY CANADA’S MATCHMAKERS

Don McDermott

Moira Taylor

MatchBoard Strengthens Relationships Between Sectors Since 2011, hundreds of non-profit organizations have benefitted from Capacity Canada’s distinctive MatchBoard program.

In partnership with participating companies such as Google, EY, and Manulife, Capacity Canada coaches and trains employees in all aspects of understanding non-profit Board Governance.

Capacity Canada finds the non-profit Board that best suits the skills, passion, and experience of the employee.

Introductions are made between employee and non-profit board and the employee is coached through the process of applying for the board.

An extensive evaluation of MatchBoard was carried out in 2018. The impact, reported by both employees and nonprofit boards, is outstanding.

Impact Reported by Non-profit Boards Non-profits reported that employees took on leadership roles such as committee chairs, treasurer, chair, and vice-chair.

Employees, as board members, brought expertise to financial oversight, risk management, and strategic thinking and planning.

Those joining the board through MatchBoard were high-quality, highly qualified individuals, bringing unique ideas and perspectives.

One non-profit board chair noted in the evaluation, “Capacity Canada has been a lifeline for our organization”. That feedback encourages us to work even harder in 2019 to bring together the people and organizations with a commitment to social good.

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ManulifeB o Manulife Board Governance BootCamp Mission Remains Strong The missions of non-profit organizations centre on doing good work in their communities, and Capacity Canada’s Manulife Board Governance BootCamps have been providing invaluable training to ensure that happens.

Since 2009, more than 700 board directors and top administrators from 300 non-profit organizations across Canada have gone to ‘camp’ to strengthen their organization by helping their leaders better understand their distinct but complementary roles.

Board members learn to recognize the distinction between their fiduciary, strategic, and generative roles.

In 2018, we continued this tradition at our gala 10th anniversary BootCamp celebration which resulted in over 80 board members and CEOs representing 31 non-profits taking part in the two-day camp held Nov. 16-17 at the Holiday Inn Kitchener-Waterloo Conference Centre.

While BootCamp registration requires the participation of both the CEO and the Board Chair, we are noting a growing trend for organizations to send several of their board members to this event.

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Specific trends or issues become apparent at each Governance BootCamp.

This past year, collaboration and outward-looking thinking was central to discussions. Looking beyond their organization, adapting a systems thinking approach, and simply collaborating with other individuals to gain perspective were highlighted as priorities. 96% of participants in 2018 BootCamp agreed that “BootCamp motivated me to rethink how we do things in governance.”

On March 6, 2019, BootCamp graduates returned to share the assignments they had completed over the past three months. We know that our non-profits and communities are in great hands, given the diligence each organization put into identifying and implementing strategies for building better governance.

ootCamp

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positive impact. innovative decision-makers. edu cation. resources good governance transformational

us. e.

“You’re going to do things your way and that’s beautiful. Just do it with empathy and kindness, remembering the core reason why we are all doing this work.”

Mike Prosserman

10 YEARS OF INSPIRING LEADERS 10

BootCamp Kickoff a Gala Affair Capacity Canada celebrated big time in November with a gala event at Kitchener’s Walper Hotel to kickoff its 10th anniversary Manulife Board Governance BootCamp.

Competitive breakdancer Michael Prosserman, founder and former executive director of UNITY Charity, provided an inspiring keynote address about the struggles he faced with mental health issues while trying to build on his work in the non-profit world.

“Rethink and reflect on what you’re doing and how you’re doing it,” he told the 200 guests in attendance. “You’re going to do things your way and that’s beautiful.

Just do it with empathy and kindness, remembering the core reason why we are all doing this work.”

Prosserman, who also demonstrated his breakdancing talents with a little help from Manulife President and CEO Mike Doughty, reminded those in attendance that they hold the power to bring about change in their organizations.

able to actually help do that through our community involvement it’s even better.”

In terms of MatchBoard, he said Manulife employees have contributed more than 35,000 volunteer hours to various nonprofit boards.

“What a massive milestone,” Doughty said. Capacity Canada wholeheartedly agrees with him.

Photo left: Mike Prosserman performs a breakdance routine for BootCamps 10th Anniversary night at the Walper Hotel Photo bottom: Michael Doughty, President and CEO, Manulife Photo below: Donna Lowe Carbell, Head of Group Benefits, Manulife

Prior to showing off his dancing skills, Doughty also gave an address commending Manulife’s successful partnership with Capacity Canada through its various programs, including BootCamp and the MatchBoard program.

Doughty outlined how Manulife’s $1.5 million commitment to Capacity Canada over the past ten years has resulted in approximately 2,000 nonprofit representatives taking part in 75 governance training programs.

“One of the things we’re very proud of in our business is helping Canadians live better lives and our ability to do that through our products and services is wonderful,” he said. “And when we’re Capacity Canada | Annual Report 2018

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The Gathering Works Towards Strong, Sustainable Communities

International Inter-tribal Trade and Investment Mission Cathy Brothers and Lynn Randall of Capacity Canada were invited

by Wayne Garnons-Williams, Capacity Canada Board Member and President of the International Inter-Tribal Trade and Investment Organization (IITIO), to attend the fourth annual Trade Mission and Conference in Norman, Oklahoma to exchange our ideas about good governance, and its relationship with economic development.

The two-day trade mission, including pre-conference tours to Choctaw Nation Manufacturing Factories and Chickasaw Cultural Centre, was hosted by Citizen Potawatomi, Choctaw and Chickasaw nations, and the University of Oklahoma College of Law. It brought together trade law experts and indigenous business leaders, along with government and civil society representatives from across

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Canada and the United States to talk about supporting and enhancing the implementation of global flow and exchange of indigenous goods, services, and investments. We came away with a better understanding of indigenous governance issues and our opportunities for meaningful engagement.

Photo opposite: Wayne Garnons-Williams speaks at the IITIO in Norman, Oklahoma

In May 2018, Lynn Randall and Cathy Brothers attended the fourth annual Gathering in Banff, Alberta, hosted by Suncor Energy Foundation. The title for this Gathering was “Honouring our History & Innovating for the Future: Together we create possibilities.”

This theme led to great conversations among inspirational Indigenous youth and colleagues from charities across Canada who share goals of building resilient communities.

As moose meandered outside our windows, there was much energy and hope about how the landscapes and systems we’re all working in will continue to evolve.

The challenging, respectful, and inclusive tone at this Gathering empowered participants to take action and follow through on partnerships that were nurtured at the Gathering.

Capacity Canada thanks Suncor Energy Foundation for their belief in the importance of our work.

We especially thank Kim Nordbye, Manager of Suncor Energy Foundation and Community Investment; Lori Hewson, Director of Community Investment and Social Innovation; and Kelli Stevens, Senior Advisor Leading Stewardship and Operations.

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Boosts Non-Profits Nationwide It’s an experience that not only tests students’ creativity, but benefits non-profit organizations nationwide.

Capacity Canada’s Creative Day for Social Good (#CD4SG) provides the non-profit sector with valuable design and marketing expertise thanks to the talents of Conestoga College students and corporate partners Alchemy Systems, Him & Her, and Manulife.

This creative collaboration is niftily facilitated by Capacity Canada Executive in Residence, Matt Miller.

In 2018, the event saw more than 80 graphic design students and public relations students partner with art directors, writers, account managers, and creative professionals who volunteered

their time in a creative 24-hour ‘blitz’ to benefit 21 non-profits from B.C. to the East Coast.

CD4SG, held at Intertek Catalyst (former Alchemy Systems) in Guelph, and the Kitchener design firm Him & Her, on Oct. 18, provided these organizations with free design and marketing work to further their impacts in their communities. The event resulted in the completion of approximately 150 projects, which translated into more than $120,000 worth of pro bono design work.

Photos opposite: Conestoga College Students take part in CD4SG Photo below: Capacity Canada Executive in Residence Matt Miller

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Non-Profits Last year the event received 102 applications, for 21 spots, from nonprofits across Canada.

150

Volunteers More than 80 Conestoga College Graphic Design and Public Relations students teamed up with creative professionals into 21 groups - one for each non-profit participating.

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24 Hours

Students and volunteers work for a full day to get the work done on time.

#CD4SG The Products of the 24-Hour Design Blitz Teams of students led by volunteer art directors, writers, account managers, and other creative professionals worked late into the night Oct. 18 at Alchemy Systems in Guelph and the Kitchener design studio Him & Her to help these organizations make a bigger impact in communities from British Columbia to Newfoundland.

Food For Life

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Thrive

Kitchener Waterloo Art Gallery

National Service Dogs

Leadership Waterloo Region Capacity Canada | Annual Report 2018

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TechMatch

Matthew Reynolds

New Tech Strategies are on the Menu for Food Bank Capacity Canada’s TechMatch program is helping to feed those in need in Waterloo Region. This new program, which brings together technology professionals and non-profit experts to create new strategies that can address technological gaps that often exist in many small to medium nonprofit organizations, was utilized in 2018 by the Food Bank of Waterloo Region.

Bob Nieboer

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h The TechMatch team, which included Manulife tech experts and Food Bank staff members, met with Capacity Canada facilitators once a week over the course of four months starting in September 2018.

Capacity Canada’s TechMatch facilitators have extensive tech knowledge and experience. The program wrapped up in early 2019 when a final tech strategy report was presented to the Food Bank for further consideration.

“They [Food Bank] wanted a full evaluation of the current state of the systems they currently leverage and were open to new systems and technology solutions,” said Capacity Canada’s Bob Nieboer, a key facilitator of the program.

To find potential digital strategies, TechMatch team members used a variety of tools and exercises, such as risk assessment, business planning, and design thinking.

Nieboer said he was very pleased by the outcome of the process. “The final strategic document was professional and thorough,” he said.

Capacity Canada’s goal is to make TechMatch available across Canada in matching teams of tech volunteers, through their workplaces, to non-profit organizations.

Among those areas addressed by the TechMatch team were the Food Bank’s inventory system, and concerns about the hand-held scanners used by some volunteers and staff to tally donations.

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CapacityBy Design Thinking Brings New Perspective Capacity by Design is a new program being offered through a generous $1.1 million commitment from the Lyle S. Hallman Foundation.

The first year has been built on an innovative partnership between Capacity Canada and Overlap Associates. Overlap is a Kitchener-based leader doing business around the world in the humancentred approach of design thinking to solve problems through design sprints.

Over the past year, Capacity Canada has had the unique opportunity to have Overlap’s top-notch designers embedded in our organization, coaching and mentoring on all aspects of design thinking, and running design sprints.

The success of the relationship between Overlap and Capacity Canada has been affirmed by an external evaluator who reported that “the partnership is very strong. The staff of each organization is committed to making this initiative work, respect, and trust each other, have developed useful collaborative practices, and are flexible in how they operate.”

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In 2018, ‘lunch and learns’ were held for the broader community of non-profits to introduce design thinking and kick off the plan to offer Design Sprints. A handful of five-day sprints were held under the guidance of the Capacity by Design team and experts from Overlap, who met with participants prior to the beginning of each to identify key issues they wished to tackle.

The program will see a total of 40 design sprints planned over the next four years, with the first six sprints held by the end of March 2019.

2018 Participants in design sprints have included Carizon, Extend-A-Family Waterloo Region, and Kitchener-Waterloo Community Foundation.

y Design Matthew Reynolds Capacity Canada

Liz Dennis Capacity Canada

Nicole Francoeur Overlap Associates

Ryan Voisin Overlap Associates

Hugh Munro Capacity Canada

Lynn Randall Capacity Canada Capacity Canada | Annual Report 2018

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1 2 3

Problem Framing The first stage involves proper problem framing. You can think of this by remembering the story of Goldilocks. Just as she wanted the chair that was sized just right, the porridge whose temperature was just right, and the bed whose softness was just right, so too must we evaluate a candidate problem.

Design Sprint The second stage of the Capacity by Design program involves a week-long dive into the problem and its possible solutions. A team is assembled from the social good organization and guided by Capacity by Design facilitators, experts in design, business, social innovation, and technology.

Support The third stage in Capacity by Design involves supporting participants after the Design Sprint stage has finished. Good design is iterative, and while the immediate benefit of participating in Capacity by Design may be the ability to come up with and test a possible solution to your problem, we also expect organizations to benefit from the design leadership that they’ve gained.

"EVERYTHING YOU LEARN AS THE PROCESS UNFOLDS, COMES WITH YOU IN SOME WAY AND INFORMS HOW YOU THINK"

Design Sprints Encourage Non-Profits to Rethink Problem Solving

“We ended up with a lot of concrete ideas on how to address our design challenge.�

Carizon

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“I was skeptical at the beginning of this week, and we got 3 great things to move forward with and lots of other ideas too.”

Kitchener Waterloo Community Foundation

“We can make positive change for people in the near future, and get us started on what the long-term change could be.”

Extend-A-Family Photo Top: Sarah Witmer and Lynne Short, Kitchener Waterloo Community Foundation Photo Bottom: Alexis Pite, Extend-A-Family

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Capacity Canada Social Innovation Award Capacity Canada exists to fuel social innovation. The activity of Capacity Canada is to bring together people, ideas, and resources from all sectors that will stimulate social innovation. We recognize social innovation as courageous, bold, and risk-taking steps in the direction of greater social good.

In August 2018, at a strategic planning session, the board of directors of Capacity Canada created a plan to recognize extraordinary leadership in social innovation through an award. The recipient was chosen by the board of directors of Capacity Canada.

In November 2018 at the Gala celebration on opening night of the 10th Anniversary of the Manulife Board Governance BootCamp, the first Social Innovation Award was presented.

Steve Farlow, board member of Capacity Canada, presented the inaugural award to Manulife. Michael Doughty, CEO of Manulife, accepted the award.

Over the past 10 years, Manulife has been far more than a funder for Capacity

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Canada. They have been a genuine partner, committed to greater social good. They have committed enormous amounts of time and talent to growing the capacity of non-profits. They have been at the forefront of piloting new innovative programs, such as MatchBoard, CapacityGo, Creative Day for Social Good, TechMatch, and Board Governance BootCamps.

Congratulations Manulife! You are a wonderful example of a corporation that takes risks in fostering social innovation.

There is no doubt about the impact you have had in building stronger non-profits and communities.

Photo: Michael Doughty, Manulife President & CEO

House of Friendship on Solid Footings The House of Friendship board was recognized with the 2018 Manulife Governance Excellence Award at the kickoff of Capacity Canada’s 10th anniversary BootCamp, held on Nov. 15 at The Walper Hotel.

Adjudicated and sponsored by Capacity Canada, this annual award recognizes a non-profit organization that implements new ideas and concepts following their BootCamp attendance to improve overall board performance. The award comes with a $5,000 prize.

“The board has realized the deep value of the BootCamp. I think it has empowered them to realize how important their role is and some of the things they need to work on,” said House of Friendship E.D., John Neufeld.

House of Friendship was among nine non-profits that were vying for the award after attending previous BootCamps.

Among the many governance improvements House of Friendship board and executive team made were creating a bylaw and ad-hoc committee to focus on establishing an executive director evaluation, plus updating bylaws, policies and procedures and developing terms of reference for each committee.

The board also updated and approved bylaws that align with the existing Ontario NFP Corporation Act with the inclusion of gender-neutral language, and created terms of reference specific to each committee chaired by a board director.

As well, House of Friendship will now have its executive director formulate annual goals aligned with its strategic plan goals and see an updated and revised job description.

House of Friendship provides service for approximately 42,000 people annually and that number is expected to rise since Waterloo Region is looking at a 30% – 50% population increase in the next 25 years.

Photo: Board President Mary Friesen and E.D. John Neufeld accept Governance Award from Capacity Canada’s Joanna Lohrenz and Cathy Brothers

Capacity Canada Aces Accreditation Process Our Board Governance BootCamps continually reinforce that credibility and reputation are core to the success of every non-profit. To nurture that public trust, Capacity Canada strongly advocates for the importance of the Accreditation program developed by Imagine Canada.

Imagine Canada has a mission to strengthen and support charities and non-profits, and created its Standards Program to bolster trust by identifying and reducing organizational risk, improving board governance practices, promoting transparency when it comes to accountability with finances and fundraising, and fostering a strong workforce.

In 2014, Capacity Canada achieved five-year accreditation through the Standards Program.

Now, five years later we went through the re-accreditation process and are among more than 250 non-profits across Canada that have been accredited.

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Andrew Wilding, who is the backbone of all operations at Capacity Canada, brilliantly ensured that we met and exceeded all standards of accreditation.

Thanks to Imagine Canada and Andrew, we can ensure our mission to bring together people, ideas, and resources to fuel social innovation continues to embolden strong non-profits and healthy communities.

Capacity Canada: 2018 Audited Statement of Operations INCOME

2018 2017

Grants Donations Fee for Service Interest Income Total Income

$730,984 304,221 190,723 7,268

$557,674 309,152 184,503 4,292

$1 233,196

$1 055,621

EXPENSES Salaries & Benefits Contracted Services Administration Meetings & Conferences Educational Events Technology Marketing & Promotion Professional Fees Gifts to other Charities Amortization of Property & Equipment Total Expenses Excess (Deficit) of income over Expenses Net Assets - Beginning of the Year Net Assets - End of the Year

$450,715 462,734 48,397 59,128 86,999 55,492 13,061 16,458 5,220 2,190 $1 200,394 $32,802 $88,623 $121,425

$476,741 324,599 46,557 91,733 95,843 32,507 16,136 13,755 5,000 2,878 $1 105,749 ($50,128) $138,751 $88,623

Capacity Canada | Annual Report 2018

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Proje ct

Thank You to our Supporters! cy Litera

Twin City Dwyer Printing Co. Ltd.

An agency of the Government of Ontario Un organisme du gouvernement de l’Ontario

Capacity Canada Team Members: Cathy Brothers Megan Conway Pierre Côté Ruth Cruikshank Kathi Dodson Liz Dennis David Drewe

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Steve Farlow Dianne Fehr Fred Galloway Sandra Hanmer Marion Thomson Howell Bob King Don McCreesh

Don McDermott Matt Miller Hugh Munro Bob Nieboer Sue Radwan Lynn Randall Matthew Reynolds

Brian Rodnick Lyn Royce Deborah Senior Stephen Swatridge Moira Taylor Jennifer Vasic Andrew Wilding

Mary D'Alton

Renata Rusiniak

Lynn Cameron

Cowan Foundation

Manulife

Libro Credit Union

Kim Nordbye

Laura Manning

Elizabeth Heald

Chris & Lynn Howlett

Accelerator Centre

Machelle & Tony Denison

Kathy Mortimer

Jason Shim

Kathie Must

Alison Sims

Judy Nairn

Glenn Smith

Kelly-Sue Oberle

Diane Stanley-Horn

Ontario Trillium Foundation

Martha Stauch

Suncor Energy Foundation

Lisa Allen Raymond Applebaum

Lyle S. Hallman Foundation

Mandy Dennison Eugenio Dimira

Bob & Judy Astley

Kathi Dodson

AV Ontario

Michael Doughty

Jeanette Bancarz

Tracy & Kevin Elop

Alison Boyd

Evergreen Digital Marketing

Cathy & John Brothers Alex & Trish Brown Diana Chan Gerald Cheng Communitech Conestoga College Megan Conway & Cameron Scott

Kitchener & Waterloo Community Foundation

Project Read Literacy Network Hilary Purvis

Steve Farlow

Lynn Randall

Fred & Beverly Galloway

Terry Reidel

Google IBM Canada Bob King Joanna & Ray Lohrenz Susan Malcolmson

Bill Creighton

Joe-Ann McComb

Ruth Cruikshank

Microsoft

Deborah Currie

Matt & Anita Miller

Tracey Robertson Rotary Club of Kitchener Conestoga

Karin Voisin

Steven Taschuk Moira & Roger Taylor Tivoli Films Jane Tuer University of Waterloo Peter Vaillancourt Jennifer Vasic Rose Vogt

Rotary Club of Kitchener Westmount

Wilfrid Laurier University

Lyn Royce

Vivian Zochowski

Jenifer Rush Joe Sehl Mary Sehl

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capacitycanada.ca

295 Hagey Bouleard

Twitter @capacitycanada

Accelerator Centre

519-513-2606 | 866-317-1992

Waterloo, ON N2L 6R5