Preparing to Go
WELCOME ABOARD Now that you’ve booked your journey, you’re one step closer to experiencing moments of wonder, world-class service, and unforgettable scenery. To help you prepare, we’ve put together a travel guide with everything you need to know before you go. For even more helpful tips, visit the Preparing to Go section of our website, or scan the QR code below. Let the journey begin.
After Booking Before You Leave Home Prior to Boarding Your Travel Checklist Train Schedule & Transfers Onboard Canyon Spirit In Our Destinations Contact Us Once you’ve booked your journey, visit our Guest Portal, or scan the QR code here to view your booking details, make dietary requests, book optional add-ons, and more.
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After Booking Provide your in-travel contact information Log in to our Guest Portal to ensure your in-travel contact information is up to date, so we may contact you in the unlikely event of an emergency or update to your itinerary.
Confirm your train transfer locations Transfers to and from the train are included with your booking. If you booked your accommodation through Canyon Spirit, you’ll be picked up and dropped off at your hotel. If you did not book your accommodation through Canyon Spirit, please select your preferred pickup/drop-off location from our list of locations found in our Guest Portal.
Advise us of special dietary needs While our menus do cater to a variety of dietary needs and preferences, if you have a special dietary requirement or allergy, simply advise us at least 60 days in advance of travel and fill out our Dietary Restriction & Allergy Form.
Advise us of mobility & accessibility needs If you require additional assistance at any time while boarding, onboard, or deboarding, please advise us at the time of booking and fill out our Accessibility Form. Please advise us at least 60 days prior to travel if there are any changes to your mobility or accessibility needs since booking. For detailed information on accessibility and mobility onboard Canyon Spirit, click here.
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AFTER BOOKING
Book travel insurance We strongly recommend you obtain travel insurance to protect against unexpected situations. Canyon Spirit partners with Allianz to offer travel insurance to our guests. If you are a resident of the United States, you can visit the Allianz website to receive a quote. If you are a non-US resident, please purchase travel insurance through your travel professional or preferred insurance provider.
Plan your travel to/from our destinations Our rail journeys begin and end in some of the most incredible destinations in the United States. To learn more about how to get to and from these destinations, click here.
Optional: Book tours & add-ons Extend your journey in our iconic destinations with our optional add-ons. If your package doesn’t already include tours or transfers, or you have free time in your itinerary, you have the option to pick from our curated list of add-ons, before or after your Canyon Spirit journey. Tours are very popular, so we strongly recommend booking early to secure your preferred tour(s) and time(s).
Denver City Tour
Moab Hummer Safari
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Before You Leave Home Print or save your final travel documents Your final travel documents will be emailed to you, or to your travel professional you booked through, 45 days prior to your travel date. Once they are available, you may also access them through our Guest Portal. Please print or save your final travel documents and keep them with you at all times. They include important and detailed information about your itinerary including your hotels, transfer details, and expected arrival times. Please note, these documents are not the same as your confirmation document you received at the time of booking.
Review our packing tips & luggage allowances Click here to learn more about our packing tips and luggage allowance information. We’ve included tips on what to pack for onboard the train in your day bag, as well as a detailed packing list.
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BEFORE YOU LEAVE HOME
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Prior to Boarding Checking in for your journey All guests are asked to complete check-in before boarding the train. CHECK IN ONLINE
Within 7 days prior to your train departure date: check in online through our Guest Portal. COLLECT YOUR WELCOME PACKAGE
Within 2 days or on the morning of your train departure date: collect your Welcome Package, which includes your luggage tags and boarding passes. You can collect it one of the following ways: Guest Center Option: visit one of our Guest Centers within two days of your train departure. Please note that our team can only produce your luggage tags and boarding passes within two days of your departure. We recommend this option if you have any questions about your journey and would like to collect your luggage tags and boarding passes in advance. OR Morning of Departure Option : collect your Welcome Package from a Canyon Spirit representative the morning of your train departure, from your pick-up location, as listed in your final travel documents. We suggest this option if you don’t have questions about your journey and only need to collect your Welcome Package. During online check in, you will be asked to confirm the location where you would like to collect your Welcome Package from. To ensure a seamless experience, please be sure to complete this step.
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Your Travel Checklist For a seamless journey We’ve put together a Travel Checklist below outlining important information and steps required prior to departing for your journey. 45–60 DAYS PRIOR TO TRAVEL DATE
Provide your mandatory in-travel contact information. Advise us of any special requests, including dietary preferences or allergies at least 60 days prior to travel. Advise us of any changes to your accessibility needs since the time of booking. No changes permitted after 60 days. Review your travel insurance coverage. If you have not obtained comprehensive travel insurance, we strongly recommend you do. Click here to learn more. Book optional add-ons to enhance your journey. Print or save your final travel documents which you will receive 45 days prior to your package start date. 7 DAYS OR LESS FROM TRAIN DEPARTURE
Within 7 days of your train departure date, check in through our Guest Portal. 2 DAYS OR LESS FROM TRAIN DEPARTURE
Within 2 days or on the morning of your train departure date, please collect your Welcome Package in person, which includes your luggage tags and boarding passes. Click here to learn more. For more detailed information and other important reminders, visit our Travel Checklist page.
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Train Schedule & Transfers Train schedule Below are the estimated train arrival and departure times for your journey. Please note that these times are approximate. Rail travel in the United States can occasionally be affected by unforeseen delays. While Canyon Spirit is given priority on the tracks, delays may still occur, and arrival times cannot be guaranteed. For this reason, we strongly recommend booking overnight accommodation at the end of your rail journey—if not already included in your package—before connecting to any domestic or international transportation, including flights. WESTBOUND Day 1 – Denver to Glenwood Springs Meet 8:15 AM / Departure 9:00 AM
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Arrival 5:00 PM – 6:30 PM
Day 2 – Glenwood Springs to Moab Meet 8:15 AM / Departure 9:00 AM
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Arrival 3:00 PM – 4:30 PM
* Day 3 (Optional Extension) – Moab to Salt Lake City Meet 10:45 AM
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Departure 12:00 PM
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Arrival 6:00 PM – 7:30 PM
EASTBOUND
* Day 1 (Optional Extension) – Salt Lake City to Moab Meet 7:15 AM
Departure 8:30 AM
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Arrival 2:30 PM – 4:00 PM
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** Day 2 – Moab to Glenwood Springs Meet 11:00 AM
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Departure 12:00 PM
Day 3 – Glenwood Springs to Denver Meet 8:15 AM / Departure 9:00 AM
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Arrival 5:30 PM – 7:00 PM Arrival 5:00 PM – 6:30 PM
* T hese schedules include a motorcoach transfer to/from the train, which may take up to 90 minutes.
** F rom June 19 to August 29, guests will meet at 8:00 AM. The train departs Moab at 9:00 AM and arrives in Glenwood Springs at 3:00 PM.
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TRAIN SCHEDULE & TRANSFERS
Transfers All guests receive complimentary motorcoach transfers to and from the train, where applicable. Guests who have booked accommodation through Canyon Spirit will be picked up and dropped off directly at their hotel. Guests with independent accommodation will need to advise us of their preferred pick-up and drop-off location from the list available in the Guest Portal. Pick-up and drop-off times will be confirmed in your final travel documents. These will be emailed to you or your travel professional 45 days before your package start date and will also be available in the Guest Portal. For more information on transfers, train schedule, and train arrival & departure locations, visit our Train Schedule & Station Locations page.
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Onboard Canyon Spirit What to wear onboard Dress onboard Canyon Spirit is casual. We recommend wearing comfortable, breathable layers, as the train features large panoramic windows and temperatures may vary throughout the day. A light jacket or sweater is useful, as air conditioning may feel cool to some guests. Flat-soled shoes with good grip are recommended to help you stay steady with the natural movement of the train. On sunny days, a hat and sunglasses are also helpful.
What to bring onboard We recommend bringing a small day bag or pack for use onboard the train. It should be compact enough to fit comfortably at your feet, with a maximum size of 23” x 8” x 8” (58 cm x 20 cm x 20 cm). You will not have access to your checked luggage during the journey. Things to pack in your day bag for onboard the train: · Medications · Valuables (purse, wallet, passports, jewelry) · Personal items (sweater, sunglasses, a book, headphones) · Medical machines and devices · Your final travel documents (sent via email 45 days prior to travel and accessible through our Guest Portal) · Electronic devices, extra batteries, charging cords and converter (if required)
Boarding assistance Pre-boarding and deboarding for guests requiring special assistance is provided at all stations. If you require assistance, please advise us at the time of booking and fill out our Accessibility Form. Advise us at least 60 days prior to travel if there are any changes to your mobility or accessibility needs since booking. Click here for more information.
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ONBOARD CANYON SPIRIT
Dietary needs or allergies While our menus do cater to a variety of dietary needs and preferences, if you have a special dietary requirement or allergy, simply advise us at least 60 days in advance of travel and fill out our Dietary Restriction & Allergy Form.
Gratuities & onboard purchases To make your journey seamless, gratuities for your Onboard Hosts and culinary team members have already been included in your package price. Onboard the train, we have a selection of Canyon Spirit merchandise items for you to purchase. We accept VISA, Mastercard, and American Express.
Wi-Fi There is no Wi-Fi internet access onboard, and much of the rail route is out of cell phone range due to the train traveling through remote areas. If you need to make a phone call while onboard, please use the outdoor viewing area. Your Hosts can advise on the best areas along the route where reception will be available.
Smoking To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is no smoking of any kind including cigarettes, cigars, e-cigarettes, and cannabis onboard Canyon Spirit, including vestibules, restrooms or at the stations and sidings, or while on motorcoach transfers. Smoking is not permitted until you reach your accommodation each day. We recommend that you prepare for the journey accordingly.
Train delays Rail travel in the United States is occasionally subject to unforeseen delays. While Canyon Spirit is treated as a priority on the train tracks it uses, occasional delays do occur, and we cannot guarantee our arrival times. If a delay does happen, our onboard Hosts will do everything they can to make sure you are comfortable and that service is seamless.
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In Our Destinations Destination guides To help you make the most of your time in each city, we’ve created Destination Guides designed to enhance every step of your journey. Each guide highlights must-see attractions, local dining favorites, insider tips, and transportation advice to help tailor your experience.
Luggage handling All Canyon Spirit rail journeys include complimentary luggage handling between destinations. Specific details for each location will be outlined in your final travel documents, which will be emailed to you or your travel professional 45 days prior to your package start date. These documents are also available in our Guest Portal.
Dinner reservations When in destinations on non-rail travel days, we highly recommend making dinner reservations in advance of travel. Contact the restaurant(s) directly to make reservations.
Tours & transfers included in your package Depending on the package you booked, it may include sightseeing or direct transfers, tours, or activities. Please reference your confirmation documents.
Optional add-ons If you chose to customize your journey with our optional add-ons booked separately from your Canyon Spirit package, please visit our travel partner’s site or reach out to them directly with any questions you may have about your tours and activities.
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IN OUR DESTINATIONS
If you have any questions or need assistance while in one of our destinations, you can visit our team at one of our Guest Centers. 13
CONTACT US
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CONTACT US Assistance prior to travel Our Vacation Consultants are available to help answer any questions you may have prior to travel. Please contact us at bookings@canyonspirit.com or at one of the following phone numbers: USA & Canada
(toll-free) 1.800.785.7507
United Kingdom
(toll-free) 0800.368.9120
Germany
(toll-free) 0011.800.184.4923
Australia
1300.954.265
New Zealand
(toll-free) 0800.005.688
International
1.604.606.6336
Assistance during travel The Canyon Spirit Guest Experience Center is here to help. Should you require assistance while traveling or after your trip, please email guestexperience@thearmstrongcollective.com or call: Toll Free
1.800.791.0214
International
1.604.606.7272
Our Guest Experience Center is open 7 days a week from 7:00 am to 10:00 pm (MT), including statutory holidays during our train operating season (April to November), and Monday to Friday from 10:00 am to 6:00 pm (MT), excluding statutory holidays during our nonoperating season (March to December).
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For more information, please visit canyonspirit.com/preparing-to-go