Welcome to Canvas
We want you to feel at home at work. It’s why our spaces are designed around you.
The you that needs an event space or a boardroom. The plural you that needs a private office with its own meeting room. The you that wants to play pool and plan an event at the same time. And the you thatwants to grab a fresh coffee and catch up with a colleague on the sofa. It’s about a true collaboration. The spaces change and grow with your business.
Canvas Portal & App
As part of the onboarding process, everyone in the team should have received a link to join the Canvas Community by signing into the Canvas Portal.
Simply follow the 'Sign In' link received and create a password. We would then encourage our members to create company and personal profiles regarding themselves, their business and other useful information to share and connectwith the rest of the Canvas Community. Here is a useful guide on how to create your profile.
In addition to the networking features, the Canvas Portal is where you will be able to manage your own team members (adding and removing colleagues), reviewing and paying invoices, seeing what is going on in your building and neighbourhood, reserve meeting rooms and much more!
Canvas Offices App
To access the Canvas portal on the move, users can download the 'Canvas Offices' mobile app here: iOS Android
Meeting Rooms
Our meeting rooms are communally shared between all the customers in the building and can be booked directly through the Canvas Portal (as seen on the previous page). Should you need any support on how to book meeting rooms, please follow this guide.
In order to operate our meeting rooms on a fair usage basis, please see below some basic rules:
- Please use your credits evenly along themonth.
- You can book meetings for up to 3 hours. In exceptional cases when you need a longer meeting, please contact support@canvasoffices.co.uk for further information on this.
- A meeting can be cancelled up to 4 hours before the meetingcommences.
- Please keep the meeting room clean and tidy. Leave the room as you would wish to findit.
- Our rooms at 88 Kingsway are equipped with HDMI cables and Polycom Studiovideo soundbars
Please follow this link for full Meeting Room Policy
Please also see this link for a Meeting Roombrochure providing more detail on the amenities we have available for you to use.
The Boardroom
88 Kingsway benefits from a premium Boardroom space located on the 2nd floor. This room can accommodate up to 14 people and is equipped with a Polycom Studio video soundbar.
The Boardroomwill be tidied and reset prior to each booking and be stocked up with still and sparkling water ready for each meeting. Usage of The Boardroom is monitored throughout the day, and therefore access is by using your Brivo pass only.
The Podcast Room
For any budding podcasters, 88Kingsway it’s very own Podcast Room on the first floor. Here you can book the room and privately record away withoutbeing disturbed.
Deliveries
The building address is:
Please ensure that you state your company name and unit number on all deliveries.
We request that customers accept their deliveries from the reception area wherever possible, or instruct couriers to deliver direct to the office. However, should a delivery not require a ‘signature’, Canvas can place this delivery in the post pigeon holes next to the reception desk for your collection. For any deliveries where a signature is required, we will direct the courier to your office.
Please ensure that deliveries are not left unattended in communal areas or in the post area for long periods, as we are unable to accept responsibility for any loss.
Bike Storage
The building offers bike storage located on the 1st Floor. Members are requested to bring bikes into the building via the side entrance on Gate Street, and then using the main staircase to walk up to the 1st Floor.
Bike racks are available on a first come, firstserved basis. Please ensure that you secure your bike before leaving. We do request that bikes are not stored onsite overnight, and Canvas cannot accept any responsibility for any loss or damages incurred.
Alternatively, the 2nd floor balcony area can also be used to chain bicycles to the railings.
Visitors
All offices are equipped with a video intercom system that enables you to grant access to the building via the main entrance to your guests, visitors and for deliveries.
Upon the handset 'ringing' the office, please press green handset button to answer the intercom and to see who is at the main door.
Should you wish to open the door for the visitor, please press the yellow 'unlock' button in centre of the handset
Please ensure that access is not granted to anyone who is not visiting your office.
Visitors will have the option to 'sign in' on our visitor management tablet when entering the building, and you will be notified by automated email and via the Canvas Offices app of their arrival.
Supported Access
Should any visitors require supported access to gain entry into the building, please notify the Canvas team in advance to ensure that we are on hand to assist Access is provided via a ramp on the side entrance on Gate Street, and then use of a platform lift up to the main passenger lifts on the ground floor.
Should supported access be required after 17:30 (or pre 9am), we can provide the necessary training for this access to be managed by yourselves.
Security
In order to gain access to the building each member of the team will need to download the 'Canvas Offices' mobile app: iOS Android
During their onboarding, each member will create an account (and password) linked directly to their email address in the Canvas portal. These login details are the same when signing in to the Canvas Offices app for the first time. Access to the building is then granted via the app as per thisguide, and this will open the main entrance door, side entrance door, stairwell doors and also the lift.
After 17:30, the stairwell doors to each floor are locked with access only permitted by use of the Canvas Offices app. Similarly, the lift is restricted after 17:30 and can only be utilised with a valid Canvas Offices app.
In addition, the building is further armed with both door forced, door held and perimeter alarms (including all fire exit doors), which auto set at 10pm– 7am(Monday to Friday) and 24hrs on weekends and Bank Holidays. During these times, any use of the fire exits or holding the main door open will trigger the intruder alarmto sound.
During the onboarding process, you will beprovided with the requested number keys for your specific office(s). Should yourequire any additional keys to be arranged at a later date, please email support@canvasoffices.co.uk. The teamwill be able to arrange for these to be delivered to the office. However, please note that additionalcosts may apply in these instances.
We request all members to pay extra attention when entering and exiting the building to ensure the doors are completely closed behind youand to not allow tailgating from people you do not know. If you notice any suspicious activity inside or around the vicinity of the building, please contact Canvas on 0203900 2469 immediately.
Insurance
Insurance of the building and the fabricof each unitagainst factors such as fire, flood etc. are covered by Canvas. However, we request that all customers arrange suitable contents insurance for their own belongings, and the furniture and equipment within the offices.
Internet
We supply our customers with access to a 10Gb fibre internetcircuit, provided by Wavenet Connected (https://www.wavenet.co.uk/connected).
If you have any issues with your internet connectivity, please contact: canvassupport@wavenetuk.com and cc in support@canvasoffices.co.uk
Wavenet are also able to provide extra services such as IT support, phone systems, static IPaddresses, etc. Please feel free to contact our Account Manager, Blaine Wilkinson, for further information (blaine.wilkinson@wavenetuk.com or 07955 441 231).
Cleaning
The cleaning of the communal areas of the building (including kitchens, bathrooms, showers and lounges) is conducted by Olivers Mill on behalf of Canvas. This includes cleaning throughout Monday-Friday, between 7:00am-9:30pm, by a combination of our housekeeper Celeste, and our evening cleaning team.
Please note that office cleaning is not included as part of your Service Agreement. Should you wish to have your office cleaned by Olivers Mill, then please do get in touch with Mel Strunkey (Customer Support) on canvas.officecleaning@oliversmill.co.uk or 0203457 6767to discuss further.
Waste Disposal
Should you use Olivers Mill for your office cleaning, please leave your rubbish in your office and the cleaner will collect this directly. However, if your office bin is full, or you use your own cleaners, please place the rubbish bags in (or next to) the nearest kitchen bin in the evening (after 6pm).
Please note that our cleaners dispose of any food thathas been left in the communal fridges on Friday evenings. Please add a ‘DO NOT THROW AWAY’ note on anything that needs to be kept over the weekend.
Should you have any larger items or furniture / electrical equipment to be disposed of, please do let us know in advance so we can arrange a quote to safely dispose of the items (please note, additional costs may apply in these instances).
Showers
The communal shower facilities on site (located on 2nd, 4th, 5th and 7th floors) are supplied with Malin and Goetz hair and body wash for your use. We request that towels are not left in the shower roomafter use. Please note that any towels remaining in the shower room on a Friday evening, will be removed and disposed of.
Plants
Here atCanvas, we love plants! We have our lovely Gardening team making their way around the buildings on a weekly basis completing the plant maintenance... which includes the plants in your office! Should the office be locked during their attendance, they will need to attend on the next available visit.
If you notice any that need a little extra attention, please let us know and we will arrange for the team to investigate. We politely ask that you do not water any of the plants so that they are nottoo over loved!
Maintenance
Should you identify any building or maintenance issues, please notify the Operations team on support@canvasoffices.co.uk in order for us to investigate and rectify.
Handyman Support
Canvas are more than happy to support you with Handyman related tasks / work during the first few weeks of moving into your new space. However, we do provide this service fairly to all our customers, therefore on some occasions itmight not be possible for Handyman work with a specified deadline to be completed. On these occasions we would be happy to suggest external parties that could assist you accordingly.
Servicing and Planned Maintenance
Canvas arrange a variety of servicing and planned maintenance to be undertaken throughoutthe building each week/month to ensure statutory compliance and keep assets in good working order. On some occasions this work is completed by external parties, and as such we willnotify you should access to your office be required at any time.
Air Conditioning
Each office has a Samsung A/C controller on the wall that controls the temperature of your specific office. This give you the option to + increase temperature or – lower the temperature.
The A/C controller can be turned on/off by pressing the power button on the front of the controller. Here is a basic guide for the A/C controllers for your reference.
In order to reduce energy wastage and consider the environment, between April and October, The office A/C will not automatically start each day. Instead, this can be manually 'turned on' upon your arrival.
During November to March, the office A/C will turn on at7:30am to pre-heat, and then turn off at 11am. Should you require further heating after 11am, please manually 'turn on' the A/C unit once more.
First Aid
Companies are responsible for their own Health & Safety and First Aid within their office space. Depending on the number of people you employ, the Health & Safety Executive will advise you of the specification of the First Aid kitthat you should have readily available within your office (for further information please visit the HSE website: www.hse.gov.uk).
Within the communal tea point on the First floor, Canvas supply a basic First Aid kit and we would request that any accidents or near misses are reported via support@canvasoffices.co.uk so thatwe can log in the building accident book.
Please note that companies are also responsible for arranging their own internal H&S risk assessment related to their employees and demised office.
Canvas House Rules
Please ensure your team are all familiar with the Canvas House rules found here.
Fire Safety
As part of our Fire and Health and Safety policies, we conduct weekly fire alarm testing. This takes place each Friday at 9:30am.
We request that each company designates two Fire Wardens, who will be responsible for the safety of your staff in the eventof a fire. Please update the contacttype on the Canvas Portal and provide following information; full names, contact numbers and email addresses of the nominated team members to us by email on support@canvasoffices.co.uk
We can also arrange a walkthrough for your Fire Wardens with the Canvas operations team so they can familiarise themselves with the procedure and evacuation point. To book in a time with the team, please email support@canvasoffices.co.uk. Please also refer to the Fire Warden guide here
Bi-Annually, we arrange full building fire evacuations in line with statutory compliance.
Please make sure that all the electrical appliances you connect within your office are approved and suitable for office use (including relevant PAT testing). Please refrain from using individual heaters or anything that might endanger the building by causing a fire hazard. If you’re in doubt, let us know and we’d be happy to advise.
Evacuation Procedure
When the evacuation signal is heard, the fire wardens should ensure that;
• Everyone leaves the building as quickly & orderly as possible, using the nearestavailable fire exit, leaving any personal belongings behind.
• Upon reaching the assembly point; outside Little Waitrose (246 High Holborn), the Fire Warden should call the fire brigade immediately, then the Canvas team on 020 3900 2469
• The Fire Warden should then start a roll call to account for their staff and/or visitors thatwere on site.
• Remain atthe assembly point, and ensure that no-one re-enters the premises before the fire service and or Canvas staff give permission
Please refer to the full fire evacuation procedure for 88 Kingsway here.
Events
The Canvas Operations team arrange a host of different networking and social events throughout the Canvas Community each year, details of which are shared on the Canvas Portal newsfeed.
We also encourage our Members to get in touch with ideas on collaborating within our neighbourhoods or hosting their own events, so that we can maximise the participation.
Feedback!
We value the opportunity to get feedback fromour customers on the building, offices and team. So if you have anything thatyou would like to share, please reach out to support@canvasoffices.co.uk.
During the course of the year, we will also hold a variety of feedback sessions with members of the Canvas Community.
We really do pride ourselves on working with you to create inspiring spaces, and we’re always on the hunt for new ways to make your experience a better one. So, when we run our annual customer survey in October, we invite you to share your thoughts on the things you enjoy, the things we could do better, and the things you’d like to see in the future atCanvas.
