Welcome to your new home 1 Fetter Lane
Welcome to Canvas We want you to feel at home at work. It’s why our spaces are designed around you. The you that needs an event space or a boardroom. The plural you that needs a private office with its own meeting room. The you that wants to play pool and plan an event at the same time. And the you that wants to grab a fresh coffee and catch up with a colleague on the sofa. It’s about a true collaboration. The spaces change and grow with your business.
1 Fetter Lane Fleet Street, EC4A 1BR Contact Information Please use the below detail ; as your point of contact for any queries or emergencies.
Number
support@canvasoffices.co.uk
020 3900 3837
Louise Kelly General Manager
Lucy Ridsdale
Client Experience Manager
Olivia Fairweather Client Experience Coordinator
Mathilda Stone Operations Assistant
Internet Please see Wi Fi detai ls below.
Network
Password
Canvas-Fetter-Lane (Dedicated Network)
Please refer to Walkthrough Email
Canvas Offices (Guest Network)
brightwork789
Amenities
Ai r Con
Meet ing Rooms
Showers
24/7 access
Tea + Coffee
Phone booths
Water Machine
Breakout Space
TV
Pet Friendl y
Lift
Cycle racks
Whiteboard
Wi Fi
Wellness studio
Pool table
Tucked between Holborn and Fleet Street, Fetter Lane offers a unique blend of historic charm and modern professionalism. Once the beating heart of London’s legal world, this area still hums with barristers in robes, but it's now just as popular for its cafés, quiet alleys, and hidden gems. Elegant and understated. Expect a mix of legal chambers, historic pubs, and sleek new offices. It’s quieter than Soho or the City, but that’s part of the appeal; refined, central, and often surprisingly serene. 1 Fetter Lane has a great neighbouring selection of café's, restaurants and pubs with classic British charm, dating back to the 17th Century. Perfect for after-work drinks.
Canvas Portal & App As part of the onboarding process, everyone in the team should have received a link to join the Canvas Community by signing into the Canvas Portal. Simply follow the 'Sign In' link received and create a password. We would then encourage our members to create company and personal profiles regarding themselves, their business and other useful information to share and connect with the rest of the Canvas Community. Here is a useful guide on how to create your profile.
Meeting Rooms Our meeting rooms are communally shared between all the customers in the building and can be booked directly through the Canvas Portal (as seen on the previous page). Should you need any support on how to book meeting rooms, please follow this guide.
In order to operate our meeting rooms on a fair usage basis, please see below some basic rules: - Please use your credits evenly along the month. - You can book meetings for up to 3 hours. In exceptional cases when you need a longer meeting, please contact support@canvasoffices.co.uk for further information on this. - A meeting can be cancelled up to 4 hours before the meetingcommences. - Please keep the meeting room clean and tidy. Leave the room as you would wish to findit. - Our rooms at 1 Fetter Lane are equipped with HDMI cables and Polycom Studio video soundbars
Please follow this link for full Meeting Room Policy Please also see this link for a Meeting Room brochure providing more detail on the amenities we have available for you to use.
In addition to the networking features, the Canvas Portal is where you will be able to manage your own team members (adding and removing colleagues), reviewing and paying invoices, seeing what is going on in your building and neighbourhood, reserve meeting rooms and much more!
Canvas Offices App To access the Canvas portal on the move, users can download the 'Canvas Offices' mobile app here: iOS Android
Deliveries The building address is:
1 Fetter Lane London EC4A 1BR
Bike Storage Designated bike racks are located at the rear of the building in Crane Court.
Bike racks are available on a first come, first served basis. Please ensure that you secure your bike before leaving. We do request that bikes are not stored onsite overnight, and Canvas cannot accept any responsibility for any loss or damages incurred.
Please ensure that you state your company name and unit number on all deliveries. We request that customers accept their deliveries from the main entrance wherever possible, or instruct couriers to deliver direct to the office. Please ensure that deliveries are not left unattended in communal areas or in the post area for long periods, as we are unable to accept responsibility for any loss.
Visitors All offices are equipped with a video intercom system that enables you to grant access to the building via the main entrance to your guests, visitors and for deliveries. Upon the handset 'ringing' the office, please press green handset button and to see who is at the main door.
to answer the intercom
Should you wish to open the door for the visitor, please press the yellow 'unlock' button in centre of the handset
Please ensure that access is not granted to anyone who is not visiting your office.
Security
Insurance
In order to gain access to the building each member of the team will need to download the 'Canvas Offices' mobile app: iOS Android.
Insurance of the building and the fabric of each unit against factors such as fire, flood etc. are covered by Canvas. However, we request that all customers arrange suitable contents insurance for their own belongings, and the furniture and equipment within the offices.
During their onboarding, each member will create an account (and password) linked directly to their email address in the Canvas portal. These login details are the same when signing in to the Canvas Offices app for the first time. Access to the building is then granted via the app as per this guide, and this will open the main entrance door, stairwell doors and also the lift.
The stairwell doors and lift to each floor are locked at all times, with access only permitted by use of the Canvas Offices app. In addition, the building is further armed with both door forced, door held and perimeter alarms (including all fire exit doors), which auto set at 10pm – 7am (Monday to Friday) and 24hrs on weekends and Bank Holidays. During these times, any use of the fire exits or holding the main door open will trigger the intruder alarm to sound.
During the onboarding process, you will be provided with the requested number keys for your specific office(s). Should you require any additional keys to be arranged at a later date, please email support@canvasoffices.co.uk. The team will be able to arrange for these to be delivered to the office. However, please note that additional costs may apply in these instances. We request all members to pay extra attention when entering and exiting the building to ensure the doors are completely closed behind you and to not allow tailgating from people you do not know. If you notice any suspicious activity inside or around the vicinity of the building, please contact Canvas on 020 3900 3837 immediately.
Internet We supply our clients with access to a 10Gb fibre internet circuit, provided by Vorboss, and managed by VTSL. If you have any issues with your internet connectivity, please contact: 0333 405 0000 or support@vtsl.net and cc in support@canvasoffices.co.uk VTSL are also able to provide extra services such as IT support, phone systems, static IP addresses, etc. Please feel free to contact them on the same details as above.
Cleaning
Showers
The cleaning of the communal areas of the building (including kitchens, bathrooms, showers and lounges) is conducted by OSC on behalf of Canvas. This includes a combination of day and evening cleaning throughout Monday-Friday, between 1:30-3:30pm by our day cleaner and 6:00pm10:00pm, by our evening cleaning team.
The communal shower facilities on site are located on the Lower Ground floor. We request that towels are not left in the shower room after use. Please note that any towels remaining in the shower room on a Friday evening, will be removed and disposed of.
Please note that office cleaning is not included as part of your Service Agreement. Should you wish to have your office cleaned by OSC, then please do get in touch with support@oscfm.com to discuss further.
Waste Disposal Should you use OSC for your office cleaning, please leave your rubbish in your office and the cleaner will collect this directly. However, if your office bin is full, or you use your own cleaners, please place the rubbish bags in (or next to) the nearest kitchen bin in the evening (after 6pm).
Please note that our cleaners dispose of any food that has been left in the communal fridges on Friday evenings. Please add a ‘DO NOT THROW AWAY’ note on anything that needs to be kept over the weekend. Should you have any larger items or furniture / electrical equipment to be disposed of, please email support@canvasoffices.co.uk in advance so we can arrange to safely dispose of the items.
Wellness Studio Our Wellness Studio has been thoughtfully designed to support the health and wellbeing of our clients, offering a dedicated area for cardio, weight training and stretching. Equipped with a variety of machines, free weights and open space for floor-based movement. To ensure the safety and comfort of all members, access is conditional on a signed waiver agreement and undertaking an induction. Once these requirements have been met, Brivo access will be granted. Please follow the steps here.
Access hours to the Wellness space will be between 6am and 10pm, Monday – Friday, and access is granted via the Canvas App for approved users only. Lockers are available for temporary storage of personal items, and shower facilities are located adjacent to the space for ease and convenience. Clients are reminded to bring their own towel when using the facility and to respect the shared nature of the space.
Plants Here at Canvas, we love plants! We have our lovely Gardening team making their way around the buildings on a weekly basis completing the plant maintenance... which includes the plants in your office! Should the office be locked during their attendance, they will need to attend on the next available visit.
If you notice any that need a little extra attention, please let us know and we will arrange for the team to investigate. We politely ask that you do not water any of the plants so that they are not too over loved!
Maintenance Should you identify any building or maintenance issues, please notify the Operations team on support@canvasoffices.co.uk in order for us to investigate and rectify.
Handyman Support Canvas are more than happy to support you with Handyman related tasks / work during the first few weeks of moving into your new space. However, we do provide this service fairly to all our customers, therefore on some occasions it might not be possible for Handyman work with a specified deadline to be completed. On these occasions we would be happy to suggest external parties that could assist you accordingly.
Servicing and Planned Maintenance Canvas arrange a variety of servicing and planned maintenance to be undertaken throughout the building each week/month to ensure statutory compliance and keep assets in good working order. On some occasions this work is completed by external parties, and as such we will notify you should access to your office be required at any time.
First Aid Companies are responsible for their own Health & Safety and First Aid within their office space. Depending on the number of people you employ, the Health & Safety Executive will advise you of the specification of the First Aid kit that you should have readily available within your office (for further information please visit the HSE website: www.hse.gov.uk). Within the communal tea point on the Lower Ground Floor, Canvas supply a basic First Aid kit and we would request that any accidents or near misses are reported via support@canvasoffices.co.uk so that we can log in the building accident book. Please note that companies are also responsible for arranging their own internal H&S risk assessment related to their employees and demised office.
Canvas House Rules Please ensure your team are all familiar with the Canvas House rules found here.
Air Conditioning Each office has a Toshiba A/C controller on the wall that controls the temperature of your specific office. This give you the option to ⌃ increase temperature or ⌄ to lower the temperature. The A/C controller can be turned on/off by pressing the power button on the front of the controller. Here is a basic guide for the A/C controllers for your reference. In order to reduce energy wastage and consider the environment, between April and October, The office A/C will not automatically start each day. Instead, this can be manually 'turned on' upon your arrival. During November to March, the office A/C will turn on at 7:30am to pre-heat, and then turn off at 11am. Should you require further heating after 11am, please manually 'turn on' the A/C unit once more.
Fire Safety As part of our Fire and Health and Safety policies, we conduct weekly fire alarm testing. This takes place each Friday at 10:00am. We request that each company designates two Fire Wardens, who will be responsible for the safety of your staff in the event of a fire. Please update the contact type on the Canvas Portal and provide following information; full names, contact numbers and email addresses of the nominated team members to us by email on support@canvasoffices.co.uk. We can also arrange a walkthrough for your Fire Wardens with the Canvas operations team so they can familiarise themselves with the procedure and evacuation point. To book in a time with the team, please email support@canvasoffices.co.uk. Please also refer to the Fire Warden guide here. Bi-Annually, we arrange full building fire evacuations in line with statutory compliance. Please make sure that all the electrical appliances you connect within your office are approved and suitable for office use (including relevant PAT testing). Please refrain from using individual heaters or anything that might endanger the building by causing a fire hazard. If you’re in doubt, let us know and we’d be happy to advise.
Events The Canvas Operations team arrange a host of different networking and social events throughout the Canvas Community each year, details of which are shared on the Canvas Portal newsfeed. We also encourage our Members to get in touch with ideas on collaborating within our neighbourhoods or hosting their own events, so that we can maximise the participation.
Feedback! We value the opportunity to get feedback from our customers on the building, offices and team. So if you have anything that you would like to share, please reach out to support@canvasoffices.co.uk. During the course of the year, we will also hold a variety of feedback sessions with members of the Canvas Community.
Evacuation Procedure When the evacuation signal is heard, the fire wardens should ensure that;
• Everyone leaves the building as quickly & orderly as possible, using the nearest available fire exit, leaving any personal belongings behind.
• Upon reaching the assembly point; on the corner of Fetter Lane and West
Harding Street, the Fire Warden should call the fire brigade immediately, then the Canvas team on 020 3900 3837
• The Fire Warden should then start a roll call to account for their staff and/or visitors that were on site.
• Remain at the assembly point, and ensure that no-one re-enters the premises before the fire service and or Canvas staff give permission
Please refer to the full fire evacuation procedure for 1 Fetter Lane here.
We really do pride ourselves on working with you to create inspiring spaces, and we’re always on the hunt for new ways to make your experience a better one. So, when we run our annual customer survey in October, we invite you to share your thoughts on the things you enjoy, the things we could do better, and the things you’d like to see in the future at Canvas.
c a n v a so f fi c es .c o. u k 35 Luke Street, London EC2A 4LH
(+44) 020 3900 0662 | support@canvasoffices.co.uk