2012-13 Annual Report

2012–13 ANNUAL REPORT

COURAGE LIVES HERE

VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUM BERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VAN COUVER POWELL RIVER PITT MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSION VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTMIN STER CHILLIWACK MAPLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANG LEY TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS NORTH VANCOU VER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WEST BANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSION VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH “Love is stronger than VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE death. Therefore pay RICHMOND BURNA

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Listen to them.

PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST Honour them.

Waste time JOHN MISSION VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SUR looking afterBAY them.”

REY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICH MOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA — ERIC STEPHANSON ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST POWELL RIVER PITT SpiritualVANCOUVER Care Leader MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY Canuck Place SURREY LUMBY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSION Children’s Hospice VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MA PLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY TRAIL PENTIC TON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WESTBANK NORTH

COURAGE LIVES HERE‌ Whether a life is measured in days, weeks or months, children deserve the opportunity to learn, develop and grow.

Canuck Place Children’s Hospice is British Columbia’s pediatric palliative care provider, delivering care to over 500 children and families facing life-threatening illnesses across the province. Our specialized programs and services include respite and family support, pain and symptom management, 24-hour province-wide phone consultation support and in-house clinical care, art and education, recreation therapy, grief and loss counselling including music and play therapy, and end-of-life care. With caring, professional staff, and over 300 volunteers, Canuck Place is a place for children and families to come in their greatest time of need.

MESSAGE FROM OUR BOARD CHAIR + CEO

COURAGE. COMPASSION. CONTRIBUTE. It takes courage to live in the moment and compassion to guide children with lifethreatening illnesses and families through life-altering challenges. For almost two decades Canuck Place Children’s Hospice (CPCH) celebrates the moments of living and provides care for families on an impossible journey.

We are thankful for the incredible community that surrounds us – your dollars, time, and dedication to Canuck Place have allowed us to thrive, bringing hope to newborns, children, teens and families. You are our Courage Builders, and we are proud to share successes with you in the 2012-2013 Annual Report.

Each year we provide specialized pediatric palliative care to over 500 children living with life-threatening illnesses and their families from across British Columbia. CPCH operates 24-hours a day, 7 days a week with over 100 FT/PT staff supported by over 300 volunteers and thousands of contributions from citizens and organizations across BC. As BC’s recognized pediatric palliative care provider in the Child Health Tiers of Service Framework, we look forward to opening the doors at our second facility located in Abbotsford within the Dave Lede Campus of Care. Canuck Place — Dave Lede House — Abbotsford is completing construction and we are very grateful to the community of donors who have supported the capital project and growth of critical pediatric palliative care services provided by Canuck Place.

Verifying the Abbotsford building safety and systems will occur through to January 2014 and we will then begin community services through the new facility. That

means consultation visits by physicians, nurses and counsellors in hospitals and homes, individual and group grief and loss support, and recreational therapy for children registered in the program.

We still have work ahead. Our team is working hard to furnish the hospice – from hospital beds to medical equipment to kitchen appliances. Donors like you provide 80% of the funds required to operate medical and nursing staff 24 hours-per-day, grief and loss counselling including music and play therapy, art, education, recreation therapy, visiting consultation services to hospital and community and 24-hour province-wide phone support.

We extend warm gratitude to all of our donors, supporters, partners and friends, whose generosity and commitment to Canuck Place never cease to amaze us.

Because of you, our children and families get to live in this moment.

We are closer to a future where all families in BC can receive the medical and emotional care they need to face life’s greatest challenge: losing a child to a lifethreatening illness. We are here because of you. On behalf of our children and families, and those we will serve in the future – thank you.

With gratitude,

JOHN ROSE Board Chair

MARGARET MCNEIL Chief Executive Officer

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PAIN + SYMPTOM MANAGEMENT “In our experiences outside of Canuck Place care — the specialists look at Maddy as the patient and then prescribe.

Canuck Place has a very different approach — they look at Maddy the person and they look at our family and how we all need to be included in the approach to her care. The care team at Canuck Place understands that when Maddy is in pain, the whole family feels it.”

prosenchephaly, meaning that her brain is not fully formed which makes every day life very challenging for both her and her family. She has also undergone several rounds of extensive chemotherapy to treat cancer.

LIVING WITH COURAGE The Sidhu Family

THE SIDHU FAMILY is in many ways, like any other family in BC. Mom Amanda and dad Robert have three children, Sean, 13, Brittany, 10, and Kaitlyn, 5. They live in Mission, where Sean is an accomplished hockey player and Brittany loves to swim and do arts and crafts. Both enjoy spending time with their little sister Kaitlyn — and vice versa!

The youngest Sidhu has had to endure the most in her short life. Kaitlyn was diagnosed at birth with a rare life-threatening condition called semilobar holo-

With two other children to care for, Amanda and Robert have been stretched to the limit. “Kaitlyn is only five, but she’s spent almost half her life in the hospital,” said Amanda. “This meant our family was living apart, until we were welcomed into Canuck Place, where the clinical team does everything possible to help Kaitlyn. Canuck Place literally saved our family from a very difficult time.”

With the help of Canuck Place, Amanda, Robert, Sean, Brittany and Kaitlyn can, for a few moments, enjoy time together like any other BC family. “Walking into Canuck Place is like walking into a whole other world,” said Amanda. “It’s a home filled with love that comes from the hearts of everyone inside. Canuck Place saved us, and we have so much gratitude and relief. There’s really nowhere else we can go for this kind of care.

Thank you.”

MISSION

The Hadikin Family

THE HADIKIN FAMILY The pain and symptom management program at Canuck Place has helped keep Madelyn Hadikin out of the hospital. Her parents, Krystal and Michael, and brother Declan, also access respite programs at the house, where they’ve met other families who are going through the same challenges they are. “Canuck Place is our first call when something is not right,” said Krystal. “They’re available 24/7.”

When it comes to Maddy’s condition, Krystal and Michael try to take it one day at a time. “Our little girl is dealing with a lot of pain right now — some days are good, some days are bad,” Krystal said.

Krystal and Michael’s lives are a juggling act, but Canuck Place has been a lifesaving resource for them — particularly being able to access the 24-hour phone consultation line. “It is very difficult to watch your little girl and not know how to help her with seizures and her pain,” said Krystal. “Things always go sideways on weekends and holidays and to see her struggle is very challenging. When we call the 24-hour hotline, I don’t have to wait and our family gets the support we need to make it through difficult situations. The clinical team knows Maddy, our family and her medical challenges.

Canuck Place is constantly working with us to make adjustments as Maddy’s condition changes and evolves.” This kind of support has helped Krystal focus more on being Maddy’s mom.

LANGLEY

canuck place children’s hospice | annual report 2012–13

RESPITE + FAMILY SUPPORT

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END-OF-LIFE CARE for nearly an hour. “We still hoped and prayed that our baby girl would breathe on her own and survive, but received a prognosis when she was 13-days old that said otherwise,” said Karen. “That is when we were introduced to Canuck Place by physicians.” The Gilkysons then made the choice to move to Canuck Place for end-of-life care for Stella. They felt in their hearts that this would be best thing for her — and it was.

that we were able to create the memories we will cherish forever,” Marni remembers. After Tyler passed away, Marni and Iain took part in the bereavement program and saw a counsellor for some one-on-one sessions, and eventually attended the bereaved parents’ group.

LIVING WITH COURAGE

Since then the Brintons have become true Canuck Place advocates — donating monthly and participating in the annual Hustle for Canuck Place fundraiser.

The Brinton Family

THE BRINTON FAMILY Tyler Brinton was born with severe brain damage. He started having seizures shortly after his birth and it was determined after many tests and an MRI that he had severe brain damage and would not make it.

His parents, Marni and Iain, were devastated and alone, and that was when they were invited to spend their last days with their son at Canuck Place. “It was here

Marni has even become a member of the Family Advisory Council, providing feedback and input on Canuck Place programs from a bereaved parent’s point of view. “Being able to share our grief with other parents who had been down the same path helped us more than we ever thought it could,” said Marni. “We will never be able to put into words what Canuck Place means to us, and we will spend every waking hour, sharing with anyone who will listen, just how important Canuck Place is and how much it changed our lives.”

The Gilkyson Family

THE GILKYSON FAMILY Greg and Karen Gilkyson had been married for over 10 years when they finally were able to welcome their son, Kairo, in July 2010. He was born after the loss of three devastating miscarriages. So when they found out they were expecting again, they were overjoyed to have another successful and healthy pregnancy.

Unfortunately, everything went horribly wrong at birth and perfectly healthy little Stella Marie was deprived of oxygen

“Canuck Place made the unimaginable a really beautiful experience,” Karen recalls. “Stella Marie left this world peacefully and we believe that it is because of Canuck Place that she truly got to feel how much she was loved, without the interruption of a hospital environment.“ Canuck Place was Stella’s last home and continues to be a positive influence in the Gilkyson’s lives. “The counsellors helped us see the beauty in life and in death and to really cherish the moments that we are given and the importance of family. We are forever grateful for all that Canuck Place did and continues to do for us.”

SOUTH SURREY

KELOWNA

canuck place children’s hospice | annual report 2012–13

GRIEF + LOSS COUNSELLING/BEREAVEMENT

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Over the last 18 years the Canucks for Kids Fund (formerly the Canucks Foundation) has given back to Canuck Place with over $28 million to support the operation of pediatric palliative care for newborns, children and teens with life-threatening illness and their families from all over BC.

DAVE LEDE + THE DAVE LEDE FAMILY FOUNDATION Ledcor Chairman and Chief Executive Officer Dave Lede is a longtime supporter, partner and friend of Canuck Place Children’s Hospice and British Columbia’s children and families. Mr. Lede supports building strong communities and understands families need support through life-altering challenges like the diagnosis of a child with a lifethreatening illness.

Mr. Lede firmly believes that companies and individuals have a responsibility to give back to the community and promote a strong spirit of giving. Mr. Lede, through the Dave Lede Family Foundation and Ledcor, has been the driving force behind the Dave Lede Campus of Care, home of Canuck Place Children’s Hospice in Abbotsford.

The Dave Lede Family Foundation has a long history of supporting pediatric initiatives across North America. The Foundation is a philanthropic innovator

Canucks Sports & Entertainment employees give back each year, providing countless hours of volunteer time through an initiative called “Live2Give”.

Over 40 staff share their time and energy at the Hospice to put up the holiday lights and literally light up the lives for children and family.

in BC, making a remarkable difference through investing in projects and programs that build better infrastructure and foundational change.

Ledcor’s generosity has touched countless families across the province as well as the lives of its own employees and families. Now, Mr. Lede’s contributions will have a positive impact on children, and the families of children, who face life-threatening illnesses through the programs and care delivered from Canuck Place’s second provincial facility, Dave Lede House.

The Dave Lede Family Foundation is also supporting Campus of Care partners Abbotsford Hospice and Matthews House.

On behalf of the newborns, children, teens, families and staff at Canuck Place, thank you Mr. Lede and Ledcor employees for your legacy and for being a Change Maker for Canuck Place Children’s Hospice.

CANUCKS FOR KIDS FUND When you walk around the floors of Canuck Place Children’s Hospice you see evidence of the support and connection to the Vancouver Canucks Hockey Team. There is Trevor Linden’s signed jersey on the wall; a Canuck Place child’s project on the Sedin twins in the third floor school room; the beautiful quilts with the Canucks logo on the patient beds on the second floor clinical rooms and through glass of the elevator you see the recreational van donated by the Canucks Alumni.

This long-term commitment has positively impacted the awareness of the work of Canuck Place and the children who are cared for from time of diagnosis through to end of life, or when the child turns age 19. Canuck Place provides care for the child and family, often for years. As the child’s medical condition changes over time, the physician and clinical team provide the necessary care and support to this group of children with highlyspecialized medical and care needs.

Thanks Canucks for Kids Fund for being a Change Maker for Canuck Place. Go Canucks Go!

Thank you Canucks for Kids Fund for your longtime support and commitment to children and families.

canuck place children’s hospice | annual report 2012–13

CHANGE MAKERS

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Ride4Hope is a group of caring individuals and organizations that put awareness into action through a 200-kilometre road bike ride from Hope to South Surrey in July each year. Also supporting the Ride for Hope is the annual Homelife Charity Golf Classic.

1995, the TELUS family has contributed more than $2 million to Canuck Place.

“Making a positive difference in the health and well-being of children is critically important to our company and our team members,” said Jill Schnarr, Vice President, Community Affairs, TELUS. “Canuck Place is one of our most important community partners in this endeavour.”

Since 1995, TELUS Gives Where They Live On any given day at Canuck Place Children’s Hospice, you’ll see kids. You’ll see moms and dads and you’ll see siblings.

You’ll see the power of family, and you’ll see the power of community. Canuck Place is a story of courage and community, and no one has embraced the Canuck Place community more than TELUS, who has been on our team since we opened our doors in 1995. Our partnership has grown steadily, and since

In addition to their $2 million support, TELUS employees and retirees, along with their families and friends, have donated thousands of hours of their own time, beautifying the Canuck Place gardens during the annual TELUS Day of Giving. TELUS has also been the Presenting Sponsor of the Gift of Time Gala for eight consecutive years.

“Canuck Place can only do what we can do because of the amazing support we receive from the community,” said Margaret McNeil, Canuck Place CEO. “The commitment we have from TELUS means the world to us.”

Thank you, TELUS, for your courage and compassion to contribute to Canuck Place and BC’s children and families.

The ride is an amazing sight. A peloton of over 50 riders wearing bright blue and white is supported by London Drugs and Team Zinetti riders.

Ride4Hope Starts with a Big Heart Canucks Alumni Jeff Bandura has a heart for cycling and BC’s children and families. Eight years ago, while logging over 200 km a week, Jeff shared his compassion and started the annual Ride4 Hope which to date has raised over $500,000 for Canuck Place Children’s Hospice.

The funds raised are designated through the Canucks for Kids Fund to Canuck Place and invested in pain and symptom management, respite and family support, counselling, art, education, music and recreation therapy and end-of-life care.

At the finish-line barbecue this year at Morgan Crossing, Canuck Place teen Alisa Silvestre met the riders and shared the gratitude felt by staff, children and families at Canuck Place for the tremendous contributions of the Ride4Hope team. Many thanks to Bandura, Team Zinetti, Homelife, London Drugs and Canucks Alumni and Canucks Mascot Fin.

canuck place children’s hospice | annual report 2012–13

CHANGE MAKERS

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IT TAKES A COMMUNITY

Junior entrepreneurs with heart – Zach and Lucas chip in to help the kids at Canuck Place.

Donor Spotlight – Dewdney Pub The Historic Dewdney Pub had its start as a church in 1912 and survived a flood in 1948 and now it’s known as the Church of the Blues where patrons gather and support Canuck Place. Every Thursday and Saturday, the pub puts on bingo nights, during which they also hold meat draws and 50/50s. Through these initiatives, the Dewdney has raised almost $9,000 for BC children and families facing life-threatening illnesses.

Dewdney staff member, Janice is the team lead “I’ve always been a Vancouver Canucks fan,” she said, “and also, I’ve had a few friends pass away while in hospice care. I saw the public service announcement about Canuck Place on

TV and decided that we should be raising money for these kids and families, especially since a second Canuck Place is being built right in our hometown of Abbotsford. It was a really easy choice.”

Dewdney owner, Doug McNeill, is a big supporter of the initiative. “It’s amazing that week in, week out, our community comes together to raise money for Canuck Place,” said Doug. “It’s become a social event, but people know it’s for a good cause, and I think that’s why they keep coming back. We’re proud to help out in this small way.”

Thank you to all the staff and customers at the Historic Dewdney Pub for your amazing work for Canuck Place. You are an inspiration!

Kids for Canuck Place Kids

Zachary Epp is a pretty special 9-yearold. He likes to play hockey, loves his younger brother Lucas, plays the piano by ear, and roots for the Saskatchewan Roughriders with his dad.

This past year Zach has played an important role in supporting Canuck Place Children’s Hospice. In the fall he started a leaf raking business with his little brother in their Dunbar neighbourhood and raised funds for Canuck Place. Zach knows that every little bit helps and he joins the team of Kids for Canuck Place Kids in finding great ways to make a difference in the community.

This fall Zach heard about the Adventure Challenge for Kids race at Jericho and decided he would join his friends in raising funds for Canuck Place and competing in sailing, trail biking and a run. Zach raised over $150 for Canuck Place but the lesson he has really learned is how to support others who need help and to have compassion for kids who have life-threatening illnesses.

Zach crossed the finish line at the Adventure Challenge for Kids tired but proud. The best gift besides receiving his finishers medal was being greeted by one of his hockey heroes, Trevor Linden.

Thanks Zach for helping kids at Canuck Place.

16 canuck place children’s hospice | annual report 2012–13

FOCUS: CLINICAL TEAM

Susan Poitras

SUSAN POITRAS NURSE, COUNSELLOR + CERTIFIED PLAY THERAPIST

Susan Poitras is a nurse, counsellor and certified play therapist at Canuck Place Children’s Hospice. She was hired in 1995 to open the hospice as a nurse and food services coordinator to set up the kitchen program and has been a leader in the growth of Canuck Place programs for over 18 years.

“Working at Canuck Place Children’s Hospice has changed my career and how I view life,” she said. “I appreciate each day, am grateful for my health and

my family’s health, and respect that we are all living while dying. We all need a community of support when faced with life’s challenges and I am honored to be able to support others in this community.”

the house. Also during that time, one of my best friends died in a car accident, and that really flipped my world upside down. It taught me what was important, and what really matters in life.”

Susan’s work as a counsellor is complex and is tailored to the individual needs of patients and their families. Susan provides guidance and support to the children, youth and families and the clinical team in the process of grief, loss and adjustment. “Pediatric palliative care is a specialized field and requires ongoing dedication to embrace the moments and memories while holding a sense of unknown,” she explained.

“The feelings, thoughts and behaviours that are prompted by these phenomena are what the counselling team supports — these can be expressed in many different ways and supported with various interventions, like play therapy.”

In his role as a Family Volunteer Amrit works alongside the professional care team to enhance the quality of life for children and families in hospice. He explains, “Family volunteers interact with the child and any siblings or family, and we’re there for outings, arts and crafts, in the school room — we’re there to support and be that missing friend or neighbour the family may call on to lend a hand when time and energy are depleted.”

Susan has many memories of the children and youth she has supported over the years. “To support a child or youth through their dying has been a humbling experience, and I have learned and grown from each child and youth I have worked with. Their love and hopes for their family and the courage to face the unknown is remarkable and inspiring, and I thank all of them for their beautiful spirits.”

Amrit Maharaj (centre) receives BC Community Achievement Award with Canuck Place friends by his side.

AMRIT MAHARAJ 2013 BC COMMUNITY ACHIEVEMENT AWARD RECIPIENT

If there were an image made of Canuck Place volunteer Amrit Maharaj’s heart — it would be big. A Family Volunteer since 2005, he is a giving, supportive individual who makes a positive impact when he arrives every Saturday afternoon.

“I look back and sometimes can’t believe it’s been eight years,” Amrit said.

“How I found myself here has been a culmination of a few different events in my life — after I graduated from university, I began working at a start-up company that donated to Canuck Place, so I would drop off donations here at

In addition to his weekly Family Volunteer shift, Amrit also volunteers his time at various Canuck Place fundraising events throughout the year.

His remarkable dedication, service and enthusiasm for the Hospice earned him a BC Community Achievement Award in 2013. But Amrit insists that no matter how much time or energy he gives to Canuck Place kids and families, what he gets back is so much more. “The strength and the courage I witness in the children and families I work with is so amazing. Through them, I’ve learned so much about resilience and what living a full life is really about.”

FOCUS: VOLUNTEER TEAM

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Canuck Place Children’s Hospice — Dave Lede House — Abbotsford.

Canuck Place gratefully thanks the commitment of donors supporting the capital campaign project.

Without your support, our second location would not be possible.

Verifying the Abbotsford building safety and systems will occur through to January 2014. This is a building operational procedure called ‘commissioning’.

Over 46% of the Province’s children currently live in the Fraser Valley.

Our second hospice is built right where families and children live and need our help.

The following is Canuck Place Children’s Hospice 4-phase planning steps for programs and care at Canuck Place — Dave Lede House – Abbotsford.

CPCH is serving only 20–25% of the current province-wide demand at our Vancouver facility. Canuck Place Children’s Hospice — Dave Lede House — located in Abbotsford, will help meet the growing need for pediatric palliative services, particularly in the Fraser Health region where 46% of families currently served

by Canuck Place reside. It will also serve the entire province and will significantly lessen the travel time required by families coming from outside Vancouver.

PHASE 1 – BUILDING TAKEOVER JANUARY 2014 Phase 1 includes the construction of the second location, Canuck Place — Dave Lede House — Abbotsford, which will complete in late fall of 2013.

PHASE 2 – COMMUNITY CENTRED SERVICES Phase 2 of Canuck Place Children’s Hospice — Dave Lede House — Abbotsford will begin in spring of 2014.

The hospice will begin operating community-centred services. This will include consultation visits by physicians, nurses and counsellors in hospitals and homes, individual and group grief and loss support, and recreational therapy for children and families registered in the program. Children and families will continue to have support from the Vancouver location, including access to hospice admissions, and the 24-hour phone consultation support.

Over the coming year, Canuck Place is working hard to furnish the hospice — from hospital beds to medical equipment to kitchen appliances.

PHASE 3 – COMMUNITY + PARTIAL IN-PATIENT SERVICES 2016 Phase 3 of the Province’s second pediatric palliative hospice in Abbotsford will include the progressive opening of an additional 9 patient beds for children and families in B.C. Initially, Canuck Place will operate 4 of these beds.

therapy, visiting consultation services to hospital and community and 24-hour province-wide phone support.

PHASE 4 – FULL SERVICES 2017

Your gift will help us operate Canuck Place-Abbotsford 24-hours a day, seven days a week.

Phase 4 will see full occupancy and operation of all programs at the Canuck Place Children’s Hospice — Dave Lede House — Abbotsford. With the second hospice operating full services Canuck Place will have 18 patient beds and 9 family suites available to care for our Province’s children and families through the two locations.

Donors like you provide 80% of the funds required to operate medical and nursing staff 24 hours-per-day, grief and loss counselling including music and play therapy, art, education, recreation

We are very grateful to the community of donors who have supported the $13-million capital project and growth of critical pediatric palliative care services provided by Canuck Place.

Children and families will be admitted for stays for respite and family support and pain and symptom management.

SPECIAL THANKS TO OUR KEY PARTNERS:

canuck place children’s hospice | annual report 2012–13

MEETING THE GROWING NEED

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OUR PROGRAM

SERVICE STRATEGY COMPONENTS

Canuck Place Children’s Hospice is British Columbia’s recognized pediatric palliative care provider. Children who are cared for at Canuck Place have the following conditions:

Canuck Place Children’s Hospice is the provincial pediatric palliative care provider under Child Health BC’s Tiers of Service Framework. This chart represents the programs and services provided by Canuck Place.

DISEASE QUADRANT QUADRANT 1

QUADRANT 2

LIFE-THREATENING CONDITIONS FOR WHICH CURATIVE TREATMENT MAY BE FEASIBLE BUT CAN FAIL.

CONDITIONS WHERE PREMATURE DEATH IS INEVITABLE, WHERE THERE MAY BE LONG PERIODS OF INTENSIVE TREATMENT AIMED AT PROLONGING LIFE AND ALLOWING PARTICIPATION IN NORMAL ACTIVITIES.

EXAMPLES · CANCER · IRREVERSIBLE ORGAN FAILURE

EXAMPLES · CYSTIC FIBROSIS · HIV/AIDS

PATIENT FLOW

REFERRAL INTAKE

ELIGIBILITY ASSESSMENT

PROGRAM ACCEPTANCE/ DECLINE

Grief + Loss Counselling

TRANSITION, DEATH OR DISCHARGE

FOLLOW UP

CHILD EXPERIENCE + FAMILY / SIBLING EXPERIENCE

QUALITY + PATIENT SAFETY

End of Life Care STRATEGIC PARTNERSHIPS

Specialized Psychosocial, Family + Spiritual Care Support (Includes Music and Play Therapy) (Out- / In-Reach)

Education, Art, Recreation Therapy

QUADRANT 3

CARE DELIVERY

QUADRANT 4

LEADERSHIP DEVELOPMENT

EDUCATION FOR CHILD / FAMILY CARE PROVIDERS, HEALTH CARE PROFESSIONALS + VOLUNTEERS KITCHEN, HOUSEKEEPING, FACILITIES, SECURITY

Expert Medical + Nursing Consultation (Out- / In-Reach) INFORMATION MANAGEMENT / TECHNOLOGY

PROGRESSIVE CONDITIONS WITHOUT CURATIVE TREATMENT OPTIONS, WHERE TREATMENT IS EXCLUSIVELY PALLIATIVE AND MAY COMMONLY EXTEND OVER MANY YEARS. EXAMPLES · NEURODEGENERATIVE · METABOLIC DISEASES

IRREVERSIBLE BUT NON-PROGRESSIVE CONDITIONS WITH SEVERE DISABILITY SUSCEPTIBLE TO HEALTH COMPLICATIONS AND PREMATURE DEATH. EXAMPLES · ANOXIC BRAIN INJURY · SEVERE CEREBRAL PALSY

Respite + Family Care Management

Pain + Symptom Management Care

HUMAN RESOURCES

FINANCE

COMMUNICATIONS + MARKETING

24-hour medical + nursing care including 24-hour province-wide phone support

OUR SERVICES

RESOURCE DEVELOPMENT

PEOPLE MAKING IT ALL HAPPEN

canuck place children’s hospice | annual report 2012–13

OUR PROGRAM

FAMILIES IN BEREAVEMENT 2012

2

113

18

231

23

70

31

CHILDREN ON PROGRAM 2012

1 1

1 3 70

TOTAL CHILDREN 231 + FAMILIES 2012

26

31

49 1 3

42

26

TOTAL CHILDREN + FAMILIES 73 2012

140

140

49 73

FRASER HEALTH

118

FRASER HEALTH COASTAL VANCOUVER VANCOUVER COASTAL

INTERIOR HEALTH

FAMILIES IN BEREAVEMENT 2012

2 16

INTERIOR HEALTH

VANCOUVER ISLAND VANCOUVER ISLAND

70

18

NORTHERN HEALTH NORTHERN HEALTH UNKNOWN

UNKNOWN 31

OUT OF PROVINCE

OUT OF PROVINCE

“The critical care that happens at Canuck Place speaks to people about how important it is to care for others, how important it is to be human, that the journey that we’re on in life is important but who you’re with and how you’re with them is also important.”

canuck place children’s hospice | annual report 2012–13

PROGRAMS & CLINICAL CARE OUTCOMES

16

CANUCK PLACE CHILDREN’S HOSPICE

2013 SUMMER IN THE CITY PARTICIPANTS

FAMILY BEREAVEMENT PROGRAM EVENT 2012 ATTENDANCE 25

The Canuck Place Summer in the City Camp fills a need for children and youth with life-threatening illnesses to just be kids. Recreational opportunities and play are integral components of quality of life for all children, and the Canuck Place kids are no exception. Yet for them, these opportunities may be limited in their home communities, and participating in safe, accessible activities that provide personal growth and challenge may not be feasible, particularly for those with severe physical, cognitive and financial limitations.

The Canuck Place Camp Program enhances the quality of life for children/youth with life-threatening illnesses by providing such opportunities.

The recreation program creates special experiences that are exciting and empowering, while being physically safe and medically sound.

Canuck Place Children’s Hospice’s recreation therapy Summer in the City program provides opportunities for children with life-threatening illnesses, their siblings and parents to participate as a family in adventure activities such as waterparks, ziplining, visits to farms and bug zoos, and ceramic painting (to name a few). Summer in the City takes place across BC in the Okanagan, Victoria, Vancouver, Abbotsford, North Vancouver and Chilliwack.

708 SIBLING BEREAVEMENT PROGRAM EVENT 2012 ATTENDANCE

176 Canuck Place Bereavement Programs: Remembering Our Children, Camp Latona, Precious Pictures (Vancouver and Abbotsford), 22 Parent Bereavement Groups, 22 Sibling Bereavement Groups.

BEREAVED SIBLING AND PARENTS SUPPORT GROUPS The work of the counselling team is to provide support to children and families through all the different stages of their personal journey. Using skills from the disciplines of social work, spiritual care, expressive therapies (art, play and music) and recreational therapy, the counselling team works to come alongside children and family members in a way that is supportive of their relationships and background.

Depending on each family’s unique circumstances, members of the counselling team offer many different forms of support. Many Canuck Place parents have said that participating in this support group has helped to decrease their isolation and provide understanding and comfort.

canuck place children’s hospice | annual report 2012–13

SUMMER IN THE CITY

27

CLINICAL PEDIATRIC PALLIATIVE CARE CONSULTATIONS. Each year Canuck Place Children’s Hospice cares for over 500 children with life-threatening illnesses and families. These children and families live with complex and sometimes daunting

medical challenges. Pediatric palliative care is different than adult hospice care: Canuck Place looks after families for the span of their child’s life. This could be hours, days, months or years to the age of 19 through the trajectory of the child’s illness.

1000

800

Number of Consultations

Phone Consults 600

400

Consultation Visits: In-Home and Hospital

200

0 2010

2011 2012 Type of Consultation

Canuck Place also cares for their families, while the child is still living and after their child has died.

Infants, children and teens are admitted to Canuck Place and cared for by the clinical team. This care extends beyond the physical walls of our Hospice through a 24-hour phone line available to our families at no cost. Canuck Place

provides clinical consults with parents, caregivers and physicians in their home BC communities. This typically results in better quality of life for the child and family and fewer emergency room visits.

Over the last three years, Canuck Place physician and nursing consults have increased over 100%.

959

consults in-home, in-hospital, via phone in 2012 by Canuck Place physicians and advanced practice nurses. Helping children and families all over the province where they need help the most.

canuck place children’s hospice | annual report 2012–13

PROGRAMS & CLINICAL CARE OUTCOMES

“We cannot save a life – but we can savour it.”

Oncology 20

15

Neuromuscular CNS Condition

Immunologic

Cardio Pulmonary

27%

3% 8%

18%

CHILDREN ON PROGRAM

BY DIAGNOSTIC GROUP 2012 14%

Metabolic/Biochem

Congenital Syndromes 10

CNS Condition

16% Chromosomal Metabolic/Biochemical 5

14%

Chromosomal/Multi-Organ

Cancer (oncology)

Cardio Pulmonary 0 DEATHS ON PROGRAM BY DIAGNOSTIC GROUP April 1, 2012 to March 31, 2013 *Zero deaths on program in the diagnostic areas of Neuromuscular munologic-Infections in this time period and Immunologic-Infections

canuck place children’s hospice | annual report 2012–13

PROGRAMS & CLINICAL CARE OUTCOMES

32

FT/PT EQUIVALENT PEDIATRIC, PALLIATIVE CARE NURSES

2 INFUSION PUMPS

CHILDREN + FAMILIES

SUPPORTED BY CANUCK PLACE PROGRAM IN 2012

5

423

DR

PHYSICIAN EXPERTS IN ACUTE AND COMPLEX PEDIATRIC, PALLIATIVE CARE

4 OXYGEN TANKS IN-HOUSE

ADMISSIONS IN 2012 A GIVING ARMY OF 300+ VOLUNTEERS DONATES 23,000 HOURS OF SERVICE EVERY YEAR

AVERAGE OF 6 KIDS PER DAY 4 CADD MACHINES

AVERAGE OF 8 FAMILY MEMBERS PER DAY

DIFFERENT MEDICATIONS ADMINISTERED EACH YEAR

INCREASE IN CANUCK PLACE PROVINCIAL CLINICAL CONSULTS OVER LAST 3 YEARS

PATIENT BED OCCUPANCY IN 2012–13

2 INFUSION PUMPS FAMILY/SIBLING OVERNIGHT HOSPICE STAYS IN 2012–13

4 IV POLES

4 CADD MACHINES

canuck place children’s hospice | annual report 2012–13

RN

31

33

REPORT FROM THE AUDIT AND FINANCE COMMITTEE

to cover a deficit two years ago. We recognize, however, that we cannot count on this source of revenue to be there on a consistent basis.

The past year has been a challenging one financially for Canuck Place as we sought to find increases in revenue to support the expansion of services called for in our strategic plan. Although we continue to be supported generously by individuals and organizations throughout BC, we did not achieve our general donations targets.

We continued to keep expenses under tight control given our financial situation, but recognize the need for substantially higher levels of expenditure in the future if we are to make our services available to a greater proportion of the children and families in British Columbia who need them.

Government funding continued at levels lower than two years ago and we continue to seek an increased level of support from the Province to allow us to support the demand for our programs and complexity of the care required.

We continue to be very grateful for our fantastic partnership with the Vancouver Canucks organization, however, contributions from the Canucks for Kids Fund were down significantly due to a shortened season.

We were extremely fortunate to be the beneficiary of a number of bequests from the estates of individual supporters. This significant unexpected revenue allowed us to avoid incurring a substantial deficit and also to return a contribution to our Foundation that we received

For the coming year, we are pleased that key development group positions have been filled which will allow us to improve our outreach to our supporters and to better develop gifts from major donors. We will also be focused on a dialogue with the provincial government about the appropriate level of its funding of our pediatric palliative care services, so that we can meet the needs of a larger number of children and families throughout British Columbia.

R. THOMAS BURLEY, FCA CHAIR, FINANCE AND AUDIT COMMITTEE TREASURER, CPCH BOARD OF DIRECTORS

JOAN HILL, CA DIRECTOR OF FINANCE, FACILITIES + IT CANUCK PLACE CHILDREN’S HOSPICE

CANUCK PLACE CHILDREN’S HOSPICE SOCIETY FINANCIAL HIGHLIGHTS STATEMENT OF FINANCIAL POSITION

31 MAR 2013

31 MAR 2012

$6,046,930

$9,037,533

ASSETS

CURRENT ASSETS CAPITAL ASSETS: CONSTRUCTION IN PROGRESS — FRASER VALLEY FACILITY

7,714,028

1,232,124

OTHER CAPITAL ASSETS

4,049,474

4,296,774

$17,810,432

$14,566,431

TOTAL ASSETS LIABILITIES + NET ASSETS

CURRENT LIABILITIES

$3,660,459

$5,616,752

DEFERRED CAPITAL CONTRIBUTIONS

7,015,569

1,645,128

NET ASSETS

7,134,404

7,304,551

$17,810,432

$14,566,431

$6,825,756

$6,154,222

1,996,655

1,852,997

CANUCK PLACE CHILDREN'S HOSPICE FOUNDATION

136,765

118,000

INTEREST AND OTHER

163,565

188,744

9,122,741

8,313,963

STAFFING COSTS (INCLUDING PHYSICIANS, NURSES, OTHER)

6,095,520

5,808,468

DIRECT PROGRAM EXPENSES

1,880,870

1,681,300

91,674

188,848

REGULATORY, ADMINISTRATION AND OTHER

426,984

421,554

AMORTIZATION

301,534

210,130

8,796,582

8,310,300

TOTAL LIABILITIES + NET ASSETS STATEMENT OF OPERATIONS REVENUE:

DONATIONS PROVINCE OF BC

TOTAL REVENUE EXPENSES:

MARKETING AND PROMOTION

TOTAL EXPENSES CONTRIBUTIONS TO CANUCK PLACE CHILDREN'S HOSPICE FOUNDATION (DEFICIENCY)/SURPLUS OF REVENUE OVER EXPENSES

496,306 $(170,147)

$3,663

The complete Canuck Place Children’s Hospice Society financial statements audited by KPMG LLP Chartered Accountants and from which this summary is extracted, are available upon request.

Canuck Place Children’s Hospice reports additional financial information to the Canada Revenue Agency in our annual tax return.

canuck place children’s hospice | annual report 2012–13

FINANCIALS

35

77%

SOURCE OF FUNDING 2012 – 13

CANUCK PLACE CHILDREN’S HOSPICE FOUNDATION UNAUDITED FINANCIAL HIGHLIGHTS STATEMENT OF FINANCIAL POSITION

31 MAR 2013

31 MAR 2012

CURRENT ASSETS — INVESTMENTS

$4,172,122

$3,618,558

TOTAL ASSETS

$4,172,122

$3,618,558

NET ASSETS

$4,172,122

$3,618,558

TOTAL LIABILITIES + NET ASSETS

$4,172,122

$3,618,558

DONATIONS

$151,865

$123,703

CONTRIBUTION FROM CANUCK PLACE CHILDREN'S HOSPICE SOCIETY

496,306

-

56,131

66,243

704,302

189,946

13,973

16,646

136,765

118,000

$553,564

$55,300

Donations

Other 1%

ASSETS

22%

Province of BC

STATEMENT OF OPERATIONS REVENUE:

INTEREST AND OTHER TOTAL REVENUE REGULATORY AND ADMINISTRATION CONTRIBUTION TO CANUCK PLACE CHILDREN’S HOSPICE SOCIETY SURPLUS OF REVENUE OVER EXPENSES

Individual, Corporate + Community Planned Giving

SOURCE OF DONATIONS 2012 – 13

Interest + Other 1%

CFKF

23%

24%

7% 8%

Gift of Time

15% Annual Giving

22%

Province of BC

canuck place children’s hospice | annual report 2012–13

FINANCIALS FINANCIALS

37

Through all stages of a child’s illness, an individual program is designed to meet the needs of each family. Services include 24/7 physician and nursing support and consultative services, end-of-life care, pain and symptom management, respite care, school, music and play therapy, recreation opportunities and counselling. Use of funds for patient care costs include the following:

70%

CLINICAL CARE NURSING + PHYSICIANS

8%

3%

FACILITIES + GARDEN

RECREATIONAL THERAPY

· Clinical care nursing

· Providing a home-like, comfortable atmosphere

· Physicians

· Fully wheelchair accessible

Recreational therapy is an immensely important aspect of Canuck Place’s integrated care and counselling support.

· Respite

· The residence is surrounded by beautiful gardens

· Pain + symptom management · Medicine, pediatric medical equipment

· Full-time recreational therapist · Exciting and age-appropriate excursions for the children · Equipped vehicles to transport children in wheelchairs · Excellent on-site play and recreational facilities

70%

Recreational Therapy

3%

Volunteer Services

3%

Counselling

USE OF FUNDS PATIENT CARE 2012 – 13

6%

Clinical Nursing + Physicians

10%

FOOD SERVICES + HOUSEKEEPING · Food services + housekeeping · Ensure the hygienic needs of the children and families are met · Provide additional comfort and support to family members throughout their stay

6%

COUNSELLING Counselling services are available to parents, siblings, loved ones and the child, to assist them in finding the courage and resources to cope with their challenges both during the child’s illness and after the child dies. · Counselling and grief support · Spiritual care · Social work · Expressive therapies, music and play therapy · School program

8% Facilities + Garden

· Snoezelen room — a multi-sensory room

· Art program

3%

VOLUNTEER SERVICES Canuck Place volunteers provide care and support in the following areas: · Family volunteer · Peer volunteer · Reception volunteer · Kitchen volunteer · Garden volunteer · Indoor/Outdoor maintenance volunteer · Housekeeping volunteer

10%

Food + Housekeeping

· Volunteer driver

canuck place children’s hospice | annual report 2012–13

FINANCIALS

39

DONORS

The Sutherland Foundation Inc.

GIFTS FROM ORGANIZATIONS

Ticketmaster Canada LP

$1,000,000 +

$10,000 — $24,999

Ministry of Health

4312 Investments Ltd.

$500,000 — $999,999

Canuck Place Children’s Hospice gratefully acknowledges the following organizations and individuals for their generous support of our programs and services during the 2012–2013 fiscal year.

Adera Foundation Society

Canucks For Kids Fund

APEGBC Greater Vancouver Invitational Golf Tournament

Canucks For Kids Fund Telethon Presented by Chevrolet

BCLC

Canucks For Kids Fund 50/50 Canucks for Kids Fund Pharmasave Calendar $100,000 – $499,999

London Drugs Foundation TELUS Under The Same Sun Foundation Variety — The Children’s Charity

BC Hydro Employees Community Services Fund (HYDRECS)

Vitalus Nutrition Inc.

BC Shopping Centre Association

Young Foundation

Boffo Developments Ltd. Carats Investments Inc. Celtic Cross Charitable Foundation

Whole Foods Market $1,000 – $4,999

98 Corporate Group Resource Ltd. Accenture Ltd.

Deloitte & Touche Foundation Canada

K&H Dispatch Co. Ltd.

RBC Capital Markets

Double Deck’d Poultry Ltd.

Kappa Alpha Theta

RBC Global Asset Management

Ken & Eva Hansom Fund

Regency Infiniti Nissan

Knight Piesold Ltd.

ReMax Sabre Realty

Enterprise Paper

Konica Minolta Business Solutions (Canada) Ltd.

Richco Contracting Ltd.

Envision Financial

KPMG

Exclusive Floors Ltd.

Ladies Auxiliary Canadian Legion #6

Rocky-Peak Holidays Ltd.

Dynamic Funds Electronic Arts (Canada) Inc.

The Deepak Binning Foundation

AGF Investments Inc.

BMO Bank of Montreal

The Djavad Mowafaghian Foundation

All Nations Stamp & Coin

Canadian Direct Insurance

Allmar Social Committee

Epic Entertainment Corp.

F.V. Indo-Canadian Business Association

car2go N.A., LLC

Allstar Holdings Inc.

Fairbairn Foundation

Lantic Inc.

CIBC Children’s Foundation

Facet Advisors LLP, Chartered Accountants

Alpha Secondary School

Fasken Martineau DuMoulin LLP

Ledgir House Ltd.

CIBC

Farm Credit Canada

American Music Therapy Assn, Inc.

Fidelity Investments

First West Foundation

Fluor Canada Ltd.

Lower Mainland Wall & Ceiling Association

Colin B. Glassco Charitable Foundation for Children

Andison Family Foundation Inc.

Echo Bay Foundation The Giving Tree Foundation of Canada

Frank & Yvonne McCracken Foundation The Grayross Foundation

Angell Hasman & Associates (Malcolm Hasman) Realty Ltd. Aquilla Foundation Army Navy & Air Force Veterans in Canada

SickKids Foundation Sirocco Mining Inc.

Meadowlands Horticultural Inc.

SN Transport Ltd.

Fraserglen Golf Course

Mike Gibson Memorial Golf Tournament

The Sook Ching Foundation

Mini-Load Disposal Ltd.

Southpointe Academy

Mission Springs Brewing Company

Spectra Energy

MSA Ford

The Sports Exchange

Napaja Enterprises Ltd.

Starbucks Retail Operations

NAV Canada

Summit Tools

The News Group Canada

TD Mutual Funds

Noise Digital Inc.

TD Securities Inc.

Normandie Poultry Farm Ltd. Olympia Charitable Foundation

Iceman Racing Team and Tim & Nancy Nemeth

Olympic Dairy Products Ltd.

Textile Trimmings

Opus DaytonKnight Consultants Ltd.

The Bakehouse in Dundarave

Orbis Investments (Canada) Ltd.

The Mahon Rowland Foundation

The Howard Foundation

BC Egg

HSBC Bank Canada

Jamie Booth Golf Classic

Gateway Casinos & Entertainment Limited

Berezan Holdings Ltd.

Geotech Drilling Services Ltd.

John Hardie Mitchell Family Foundation

Best Buy Canada Ltd.

Gold Mine Holdings Ltd.

Plenary Group (Canada) Ltd.

Jolly Coachman Neighbourhood Pub and Beer & Wine Store

Key Club of Vancouver Westside

Lally Farms Inc.

Best Western Plus Regency Inn & Conference Centre

Hal Industries Inc.

PricewaterhouseCoopers RBC

Lafarge Canada Inc.

Lennox Irish Pub Inc.

BI Construction

Snow Cap Enterprises Ltd.

New Car Dealers Foundation of BC

Lohn Foundation

Hammerberg Altman Beaton & Maglio LLP

Blake, Cassels & Graydon LLP

Maathar Sangam Educational and Cultural Society of BC

Hardy Sales Limite

Brian Jessel BMW

Hastings Cheque Cashing Corp.

The Vidalin Family Foundation YVR for Kids

Noah Yelizarov Memorial Hockey Tournament Pacific Western Brewing Company Ltd.

$25,000 – $49,999

Playtime Gaming Inc.

Aldergrove Financial Group

Quail Rock Foundation

BC Bakery & Deli Foundation

Real Estate Board of Greater Vancouver

Freddy Services Inc.

Canaccord Capital Corporation

Holland America Lines

McAdams Foundation

Canadian Materials Handling & Distribution Society

Hunter Kirkwood Ltd.

Oakridge Centre

Canadian Music Therapy Trust Fund

Pan Pacific Whistler

Canadian Tire Vancouver on Marine Drive

Manulife Financial

Provincial Employees Community Services Fund

I & G Bismarketing IBM Canada Ltd. Imperial Parking Ltd.

Canadian Western Bank

Inform Management Group Ltd.

The Sarah Allegra Foundation

Canlan Ice Sports Corp.

Inimex Pharmaceuticals Inc.

Southwest Contracting Ltd.

CNR Employees Charities Chest

Innovative Fitness

Summit Sheet Metal Ltd.

The Stewart & Jean Thompson Children’s Foundation

Coghlan Fundamental Elementary School

Island City Baking Co.

Nuheat Industries Limited

$5,000 – $9,999

Comor — Go Play Outside

Jericho Foods

Raymond James Canada Foundation

Abbotsford Community Foundation

TD Securities Underwriting Hope Fund

Connelly Mechanical Systems Ltd

Jimmy’s Tap House

Crofton House School

John Oliver Secondary School

Damco Distribution Canada, Inc.

Johnston Meier Insurance Agencies Group

Ecotex Healthcare Linen Service Inc. HomeLife Benchmark Realty Ledcor Group of Companies Ledcor Industries Inc.

Sunrise Farms TD Bank Financial Group

Ritchie Bros. Auctioneers Rotary Club of Abbotsford

The Giggle Dam

AMB Holdings Ltd.

The R K Grant Family Foundation

Adera Development Corporation

The Rix Family Foundation

Aqueduct Foundation — Nighthawk Fund

Valley Gravel Sales Ltd. in memory of Rod McLean

Deans Knight Capital Management Ltd.

Scotland Holdings Inc.

MDA Corporation

Byron & Lola Hall The Honda Way

Trans-Continental Textile Recycling Ltd.

Save On Foods — Whatcom

The Fraser Valley Real Estate Board & Real Estate Board of Greater Vancouver

Gucci

London Drugs Ltd.

Sahara Sisters Group

Seymour’s Pub and Liquour Store

Green Shield Canada

Fraser Valley Regional District

RT Agencies Inc.

McKesson Foundation

Auguston Traditional Elementary School

CGA-Canada

Rolfe, Benson LLP

Frank J. Flaman Foundation

Goldcorp Inc.

BC Hockey Benevolent Foundation

Rogers Foods Ltd.

Lululemon Athletica

Great Canadian Gaming Corporation

$50,000 – $99,999

Langley Minor Hockey Association

River Rock Casino Resort

Ivivva Athletica

Jones Food Store Equipment Ltd.

Pac Rim Filtration Services Inc. Pace Processing Pacific Coast Warehousing Ltd. Pan Pacific Hotel Pemberton Leasing Services Ltd. Pharmasave #232 Phillips, Hager & North Investment Managment Ltd. Piteau Associates Engineering Ltd. PNG Enterprise Foundation Queen of All Saints Elementary School Radius Global Solutions Inc.

South West Garden Supplies Ltd.

The Original Cakerie Ltd. Tip Top Carpet One UPS Canada, Tax and Risk Dept.

VanCity Community Foundation Volleyball BC Waste Management Association of British Columbia Waterstreet Wealth Management Inc. Weleda Inc. Westside Tom Gradecak Realty Windsor Plywood Foundation

canuck place children’s hospice | annual report 2012–13

THANK YOU

41

Secret Location

Mary Fines

Jim & Laurie Case

James & Carter Helliwell

Ronald Mallar

Duncan Robinson

GIFTS IN KIND + SERVICES

WorkSafeBC Helping Hands

Shaw Communications Inc.

In memory of Louis George Gibbins

Stuart & Christie Case

Stephen & Sarah Ho

David Marshall

John & Susan Rose

$10,000 – $24,999

SK Sanitary Specialties Mfg. Ltd.

In memory of Stan Hill

Dave & Alice Cash

Gabriel & Fiona Hoffart

Shirley Marshall

Kevin Ross

Matt & Erin Giffen

Skylight Images

Dave Holmberg

Paul & Ellen Challinor

Bob Hole

Paul Martin & Lisa Black

Stanley & Lily Ross

Something Fishy Aquariums

Tim & Kerry Horsman

Jeff & Bettina Charpentier

Terry & Cheryl Hooge

Gary Matthews

Allan Russell

Sony of Canada

Robert & Lisa King

Derrick & Carolyn Cheyne

Florence Hungerford

Grant & Jane Maxwell

Ethel Samoleski

Super Self Storage

Stanley Lang

Jeff & Emma Christensen

Christopher Hyland

Dean & Elaine McBurney

Sheila Sampson

TidyTrailers.com

Ron & Filomena Nalewajek

Malcolm Christie

Bill & Francine Iles

Bob & Brenda McGill

Krista Scheper

Western Vacations

Hugh Nash

Mike Cinnamond & Jan Watson

James Irving

Dan McLeod

Patti Schom-Moffatt

The Westin Resort & Spa

Jason Shull

Leah Cline

Michelle Jankovich

Margaret McNeil

Geoff & C. Scott

World of Dance Canada WTPM Consulting Services Ltd. Zinetti Food Products ZLC Foundation GIFTS IN KIND & SERVICES $50,000 – $99,999

The Vancouver Sun

WestJet

Alan & Margaret Souther

Robert & Shannon Coates

Brad Johnstone

Ailve McNestry

Linda Seiffert

$25,000 – $49,999

Wild Birds Unlimited

Stephen & Jennifer Stanley

Albert Cochrane

Bruce Jung

William & Roslind McQueen

Kirk & Stacey Shaw

Black Press

Windset Farms

Colin & Jane Warner

Gary & Marilyn Corbett

Hassan Karim

Herbert & Maria Menten

Greg Smith

$10,000 – $24,999

Winestain Club

$1,000 – $4,999

Curtis Cousins

Brent & Laura Kenelly-Mohr

Allison Mick

Leo Smyth

Canterbury Coffee Food Service Ltd.

Woodtone

Mark Ahnert

Kenneth Cowie

Michael & Jill Kenney

Gary & Barbara Miller

Agnes Sorrenti

TELUS

GIFTS FROM INDIVIDUALS

Bruce & Donna Aitken

Chris & Niki Cumming

Daren Kinnaird

Dennis & Katherine Molnar

Kim Stark

The Langley Concrete Group of Companies

John Novak & Paula da Rosa

Alan & Bernice Kirkpatrick

Brian Moore

Carl & Marianne Stewart

$50,000 – $99,999

Shazhan Amed Neil & Colleen Andersen

Yvonne Dale

Dave & Debbie Klassen

Reza Motalebpour

Bruce & Anne Strebinger

Watkins Sawmills Ltd. $5,000 – $9,999

Air Canada Electronic Arts (Canada) Inc. Holland America Lines Langara Fishing Adventures $1,000 – $4,999

All Seasons Mushrooms Inc. Brooks Brothers Carpetizing Cristall Group Holdings Inc Four Seasons Hotel Goh Ballet Academy Gucci Long Beach Lodge Resort Marco Polo Tours Maxam Metal Products Limited Murray Mechanical Sales Inc. North Shore Smile Pandora Pedersen’s Rentals Inc. Photos By Kathryn Inc. Pro Organics River Rock Casino Resort SCA Americas

Michael Bublé

$5,000 – $9,999

Paul & Devina Zalesky $1,000 – $4,999

Howard & Gail Addison Godfrey Archbold Kristy Brinkley Jim & Laurie Case Michael Cue Jean Duguay Tony & Lindsay Geheran Patricia Godwin Susan Kellof Christian Len Dr. Peter Lutsky & Shari Goldman-Lutsky

Rick Anderson

Minaz & Shenaz Devji

Teresa Kojder

Marianne Muir

Shane Thornton

$25,000 – $49,999

Chris Archbold

Russell Scott Dowling

Wes & Brenda Koop

John & Marianne Mulder

Gwen Thurmer

John & Claire Nicola

David & Heather Ashley

Alexander Dubichev

Gergana Kouzeva

Timothy & Liana Murphy

Bruce & Anne-Marie Powell

Scot Atkinson & Lisa Dalton

Kelvin Dueck

Joseph & Vonnie Kovacic

Mark Myles

In memory of George Tough & his Grandson Andrew Homeniuk

$10,000 – $24,999

Vaughn Barbon

Sylvester Dye

Ken Kristensen

C M Ng

Murray & Donna Blackham

Tor & Doreen Barth

Helen Edwards

Sukh Ladhar

Dennis & Leanne Ohman

Dan & Pauli-Ann Carriere

David & Tracy Baxter

Wendy Epp

Eric Langhjelm & Heather Stewart

Carole Olsen

Mr. & Mrs. W.E. Couling

Ryan & Cindy Beedie

Frederick Fairey

Keith Lau & June Shu

Mady Baljit Parmar

Donald Bell

James & Katherine Fenton

Alan Leong

Colleen Patrick

Dave & Amber Bezahler

Tim & Brenda Ferris

David & Teresa LePoidevin

Joanne Perreault

Laura Bicknell

Asaph & Hemsa Fipke

George & Kelly Leroux

Annabel Perry

Alessandro & Nicole Bitelli

Brandi Friesen

Jeffrey Lim

Samuel & Margaret Perry

Abe & Elfrieda Konrad

James & Sharon Black

Ted & Alice Friesen

Cassie Lin

Hilda Pipke

Lyle Langlois

Kristen Boon

Dave Gardiner

James & Bev Logan

Robin B Pitcher

Samantha Leung

David Boughton

Jim & Lucille Gardiner

Franco Lombardo

Daniel & Mirjana Popescu

Clive & Susan Lonsdale

John & Karen Bowering

K.N. Georgas

Peter Louie

Ellen M. Powell

Lucy Prentice

Steve & Jane Bradner

Lloyd & Dianne Geransky

Scott & Maureen Lyons

John & Sylvia Quilty

Iain & Marni Brinton

Daniel & Candace Gibson

Georgina L & Andrew B MacDonald

Jean Rae

Dr. Eric Webber and Dr. Farah Valimohamed

Estate of Janet Nelson-Gillett

Allan Reynolds Mike Reynolds

Rick Bublitz

Maria Cristina Gonzales

Douglas & Nori MacGowan

Dan Ransom & Karrie Faucher

P. Mary White

Estate of June Adeline Butler

$5,000 – $9,999

Peter Bull

Jeff & Gina Green

MacKay Family

Richard C. Raymond

Valerie Woloshyn

Estate of Mary Sharon MacLean

Elaine Adair

Thomas & Lori Burley

Abeir & Tara Haddad

William & Jana Maclagan

Lendy & Season Renegar

Ken & Judith Woods

Estate of Nicol Kohut

David & Susan Ainsworth

Ronald & Penny Bush

Todd & Melissa Haibeck

Stewart & Sarah MacLeod

Kirsten Ridd

Ruth Wright

Estate of Robert Arthur Hamilton

David & Deborah Cottrell

Peter Buxton-Carr

Pamela Hanon

Jas & Baksho Madahar

Joan Robertson

Talal & Christi Yassin

Estate of Ruby Frances Almgren

Currie Family

Dr. Andrew Campbell

Martin Hanousek

Michael & Anne Madsen

Kerry & Janet Robertson

Eddie Yen

Estate of Sonia Curlett

Trevor Carr

Gurdev Hayre

Chris Main

Graham H. Robins

Maurizio & Natalie Zinetti

Estate of Toyoko Nikadio

Neil Duke & Candace Yip Jason Evans Bruce & Sandra Gibson Allan Kiss

Jason Trotzuk, on behalf of Len Sheperd all years grad reunion Peter Tsiandoulas Amit & Jennie Varma Harry & Barbara Volp Ken & Betty Voth Thuy Vu Lyle & Elaine Waldorf Denise Walker Warren & Twyla Wall Bill & Derry Walsh Trent & Emma Walsh Neil & Judy Watson

Michelle Porter John & Susan Rose Tom & Catherine Seltzer Devida Smith Mark & Yvette Smith Michael Tan BEQUESTS Estate of Alice Joyce Middleton Estate of Constance Verona Weir Estate of Ella Warrington Estate of Forester Empey Estate of Hansi Nissen Estate of Hildegard Elise Theodore Kurtz Estate of Irene Maude Gwendoline Woodman Estate of Joanne Theresa Belle

Estate of Verna Leonora Abear

canuck place children’s hospice | annual report 2012–13

WoodWorks The Hardwood Floor Company Ltd.

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JOHN ROSE, Foundation Board Chair R. THOMAS BURLEY MICHELLE CYBULIAK NEIL DUKE LAURA EDWARDS KATE FURBER BARBARA GRANTHAM (RETIRED) KRIS GUSTAVSON GORD HUSTON HELEN LOW DARREN MILLARD PATTI SCHOM-MOFFATT

CANUCK PLACE PRIVACY POLICY

THE DONOR BILL OF RIGHTS

Canuck Place complies with federal and provincial privacy legislation and adheres to ethical guidelines established by professional fundraising associations. The key elements of our policy are as follows:

CANUCK PLACE CHILDREN’S HOSPICE VALUES THE SUPPORT OF DONORS AND THROUGH OUR ORGANIZATIONAL MEMBERSHIP ASCRIBES TO THE AFP DONOR BILL OF RIGHTS:

We do not loan, exchange, rent or sell our donor lists to other organizations.

The personal information you provide when making an online donation or registering for an event will be protected and will not be disclosed to any third parties. We will use your contact information to keep you informed of programs, services, special events and funding needs. However, if at any time you wish to be removed from our mailing and/or email list, please contact us by phone at 604.646.1344 or by email dredden@canuckplace.org. Please allow 15 business days for us to update our records.

Employees of Canuck Place Children’s Hospice who have access to your personally identifiable information in connection with processing donations are required to keep the information confidential. They are not permitted to use this information for any purpose other than to carry out the services they are performing for the Hospice.

If you have supplied your telephone number online, you may receive telephone contact from us responding to any requests you may have made.

To contact us with comments, please email privacy@canuckplace.org.

· To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

REGISTERED CHARITY NUMBERS CANUCK PLACE CHILDREN’S HOSPICE SOCIETY: 13386 7523 RR0001 CANUCK PLACE CHILDREN’S HOSPICE FOUNDATION: 86370 4920 RR0001

Canuck Place is a Registered Canadian Charity with the Canada Revenue Agency (CRA) www.cra.gc.ca and operates as a Society and a Foundation.

As a Registered Charity, Canuck Place is required to file an annual information return with the CRA, a portion of which is available to the public, and must meet certain requirements of the Income Tax Act concerning expenditures and activities.

JOHN ROSE, Foundation Board Chair GORD HUSTON KATHERINE WHITTRED R. THOMAS BURLEY

· To have access to the organization’s most recent financial statements.

PATTI SCHOM-MOFFATT

· To be assured their gifts will be used for the purposes for which they were given.

NEIL DUKE

· To receive appropriate acknowledgement and recognition. · To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law. · To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature. · To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors. · To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.

JOHN NICOLA KATHERINE WHITTRED

· To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

CANUCK PLACE CHILDREN’S HOSPICE FOUNDATION BOARD OF DIRECTORS 2013

· To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

canuck place children’s hospice | annual report 2012–13

CANUCK PLACE CHILDREN’S HOSPICE SOCIETY BOARD OF DIRECTORS 2013

“There is something about the love that a parent has for their child — they are a parent forever.”

“If anybody ever asks me what Canuck Place is, I always say first – it’s a little canoe on a big wave. We are a small organization riding a big wave of public support.

We wouldn’t exist if it wasn’t for the tremendous community from across this province that chooses to reach out and care.”

“Canuck Place is a little outpost on a pathway that nobody wants to go down with their children. The conscious awareness that your child will probably not live to adulthood — is extremely difficult to live with for families.

At Canuck Place our staff journey with these families and provide the clinical and psychosocial care needed.”

VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE “When LUMBY we help a child and their family, CAMPBELL RIVER SIDNEY SURREY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSION you witness elements of a family structure, VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTfamily RICHMOND relationships that are so MINSTER CHILLIWACK MAPLE the RIDGE BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE exquisitely beautiful. These intangible LANGLEY TRAIL PENTICTONfoundations OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COin families actually survive — QUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG the sense of connectedness — even after COQUITLAM ALDERGROVE SOOKE their NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS child has died.”

NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSIONTHANK VALEMOUNT YOU NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE FOR HELPING LIVE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY US TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE IN THE MOMENT. NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSION VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY SURREY LUMBY FERNIE WESTBANK NORTH VANCOUVER WHISTLER OLIVER FORT ST. JOHN MISSION VALEMOUNT NANAIMO ARMSTRONG LINDELL BEACH VANDERHOOF SECHELT VANCOUVER KAMLOOPS SURREY NEW WESTMINSTER CHILLIWACK MAPLE RIDGE RICHMOND BURNABY GOLD RIVER BLIND BAY QUEEN CHARLOTTE CITY WHITEHORSE LANGLEY TRAIL PENTICTON OKANAGAN FALLS MACKENZIE VERNON LUMBY CUMBERLAND KELOWNA RICHMOND PORT COQUITLAM ABBOTSFORD PORT ALICE NORTH SAANICH BURNABY VICTORIA TERRACE PORT MOODY KELOWNA ARMSTRONG COQUITLAM ALDERGROVE SOOKE NORTH VANCOUVER LADNER DELTA WEST VANCOUVER POWELL RIVER PITT MEADOWS NORTH VANCOUVER MALAHAT RICHMOND CHILLIWACK LADYSMITH PRINCE GEORGE CAMPBELL RIVER SIDNEY

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