From the Roundtable

from the roundtable A MESSAGE FROM THE BOARD

The world has changed. There has been a shift that feels unsteady and unfamiliar. It will likely redefine the way that we view the world, indefinitely. Property management is about people and the ability to communicate to create change. The effects of COVID-19 and the unsteady climate in which we live has changed the way boards, managers and homeowners communicate, conduct business and work together to better our communities.

We have had the privilege to witness so many amazing boards and homeowners in our associations give back, create smiles and remind us of the good in this world. Managers and management companies have worked as essential employees during these unprecedented times. We have continued to provide excellent customer service to ensure that the homes and homeowners that we manage are safe and provided for, while we also try and manage our own homes, children, families and well-being.

Like all extraordinary times, we as an industry have been challenged. Instead of lunch and learns and in-house trainings, our offices have been filled with masks, hand sanitizer and the fear of the unknown. There are homeowners losing their jobs and not able to pay their assessments. There are residents who have been home all day to report the constant missteps of anything community related to the tune of hundreds of unhappy emails and phone calls to our offices.

We are strong, so strong. Managers have always been made up of intelligent and focused individuals and this pandemic has proven that. It has proven that we are not afraid to work hard and not afraid to give back. We wake up every day, despite our own unknowns, and continue to do something that matters. What we do, matters.

By changing our perspective, we have the ability to continue to bring change, joy and happiness to our communities and our peers during these times. I challenge our industry to continue to rise above, to offer our talents in time of crisis, to pay it forward and, most importantly, to be kind. After all, Dr. Wayne Dyer once said, “If you change the way you look at things, the things you look at change.”

Kendrah Kay, CAMEx, CCAM CACM Board Chair Powerstone Property Mgmt., ACMC