Focus Magazine - September/October 2019

September/October 2019

L.A.’s Premier Source of Information for Community Associations

W ays to Avoid Burnout Don’t Manage Stress. Master It. W ork-Life Balance: How to Reclaim Control SAVE THE DATE:

A Royal Affair November 16, 2019

$55 Basic Coupon Book • Includes 10 food taste/activity tickets and 1 alcoholic beverage $85 All-In Coupon Book • Includes 20 food taste/activity tickets and 1 alcoholic beverage $15 Kids' Wristband

• Includes 1 food taste and access to Kids' Zone Activities (Additional beverage tickets are available)

CURRENT CORPORATE SPONSORS CAM Services • FirstService Residential AAMC Trilliant Property Management

2019 BOARD OF DIRECTORS OFFICERS Neda Nehouray, CMCA®, AMS®, President HOA Organizers, Inc., 818-778-3331 Sascha Macias, CMCA®, AMS®, PCAM®, President Elect FirstService Residential, 310-574-7426 Teresa Agnew, Vice President Roseman Law, APC, 818-380-6700 Isaac Camacho, Secretary Accurate Termite & Pest Control, 310-837-6483 Meigan Everett, PCAM®, Treasurer SwedelsonGottlieb, 310-207-2207 DIRECTORS Adrian Adams, Esq., ADAMS|STIRLING PLC, 310-945-0280 Gary Burns, Mulholland Heights HOA, 818-326-2000 Peggy Daughtry, Hermosa Surf Condominium, Inc., 310-798-9848 Matt Davidson, CCAM-HR®, Action Property Management, 800-400-2284 Brian Fleming, CMCA®, AMS®, Wilshire Regent HOA 310-474-5563 Lisa Tashjian, Esq., CCAL, Beaumont Tashjian, 866-788-9998

CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®

2019 COMMITTEE CHAIRS BUSINESS PARTNER Gina Roldan, ProTec Building Services Ray Moody, City National Bank CEO SUMMIT Shanne Ho, CCAM®, CMCA®, AMS®, PCAM®, ProActive Professional Management Alexandria Pollock, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC COMMUNITY OUTREACH Miranda Legaspi, MBA, Platinum Security, Inc. Angelique Madrigal, Ross Morgan & Company, Inc. AAMC EDUCATION Martha Perkins, CMCA®, Action Property Management Teressa Whitsitt, CMCA®, AMS®, Ross Morgan & Company AAMC FINANCE Michael Lewis, CMCA®, AMS®, PCAM®, Concept Seven, LLC  AAMC GOLF TOURNAMENT Ryan Dudasik, Whitestone Painters Julia Gomes, Accurate Termite & Pest Control HOA MARKETPLACE David San Filippo, Critter Busters, Inc. Michael Valenzuela, Vista Paint Corporation LEGISLATIVE SUPPORT Matthew Plaxton, Esq., Tinnelly Law Group MARKETING & DESIGN Isaac Camacho, Accurate Termite & Pest Control Angel Fuerte, FRESHCO Painters, Inc. MEDIATION SERVICES Steven A. Roseman, Esq., Roseman Law, APC MEMBERSHIP Les Weinberg, MBA, RS, Reserve Studies Inc. PROGRAMS/LUNCHEONS Mike Perlof, Fenton Grant Mayfield Kaneda & Litt, LLP Erik Rivera, CMCA®, AMS®, PCAM®, Trilliant Property Management PUBLICATIONS Focus Magazine Sascha Macias, CMCA®, AMS®, PCAM®, FirstService Residential AAMC Joanne Peña, CMCA®, AMS®, PCAM®, Horizon Management Company AAMC Membership Directory Stephen S. Grane, Alante Insurance Programs SATELLITE PROGRAMS Craig Phillips, CCAM®, CMCA®, AMS®, PCAM®, International Tower Owners Assocciation James Beard, CMCA®, AMS®, PCAM®, Valencia Management Group AAMC® SOCIAL Donald Campbell, CMCA®, AMS®, PCAM®, Briarcliffe Towne Homes Assn., Inc. Michael Valenzuela, Vista Paint Corporation SOCIAL MEDIA Teresa Agnew, Roseman Law, APC Mike Perlof, Fenton Grant Mayfield Kaneda & Litt, LLP WINE NIGHT Elaine Gower, The Naumann Law Firm, PC Jolen Zeroski, CMCA®, Union Bank HOA Services

CAI-Greater Los Angeles Chapter

NEWSWORTHY

6 Ways to Avoid Burnout 8 Don’t Manage Stress. Master It. 10 Work-Life Balance: How to Reclaim Control 12 Burnout. Now An Official Medical Condition. 14 Tyranny of the Urgent 18 Turning Your Commute Time Into “Me Time” 20 Finding the Calm in Chaos 30 News From Sacramento

CHAPTER UPDATE 2 Note from the Editor’s Desk 3 Message from the President

NOTEWORTHY 16 22 24 28 32 33

CAI-GLAC Dodger Night Highlights Committee Corner: Wine Night Committee Jamaican Me Crazy Wine Night Highlights CAI Legal Forum PCAM® Pride CAI National Conference Highlights

FYI

4 34 36 36

2019 Upcoming Events Membership News Advertisers Index Advertising Information

Our thanks to the Focus Magazine Committee: Co-chairs: S ascha Macias, CMCA®, AMS®, PCAM®, FirstService Residential, AAMC Joanne Peña, CMCA®, AMS®, PCAM®, Horizon Management Company AAMC Patricia Brum, Esq., Snell & Wilmer LLP Jamilla Davis, Dunn-Edwards Paints Elaine Gower, The Naumann Law Firm, PC Karen Kokowicz, CCAM®, CMCA®, PCAM®, Coro Community Management & Consulting Lesley Millender-Irwin, CCAM®, CMCA®, AMS®, PCAM®, Excelsior at the Americana at Brand HOA Gina Roldan, ProTec Building Services Jennifer Schuster, Servpro of Burbank, Chatsworth/Stevenson Ranch, Crescenta Valley/East Glendale

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions STAY CONNECTED: and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2019. All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry. National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

130 N. Brand Blvd., Ste. 305 Glendale, CA 91203 Office: 818-500-8636

September/October 2019 | www.cai-glac.org 1

NOTE FROM THE EDITOR’S DESK

MAINTAINING A GOOD WORK-LIFE BALANCE... THE COMMUNITY ASSOCIATION MANAGEMENT INDUSTRY OFFERS ENDLESS CHALLENGES AND GREAT REWARDS BUT, AS ANYONE WHO HAS BEEN IN THE INDUSTRY FOR EVEN SIX MONTHS CAN ATTEST, THERE IS A CERTAIN AMOUNT OF STRESS INVOLVED IN DOING WHAT IT TAKES TO MEET MULTIPLE DEADLINES AND JUGGLE A MYRIAD OF DEMANDS. THROW IN THE EMOTIONALLY-CHARGED COMPLAINTS FROM HOMEOWNERS REGARDING EVERYTHING FROM LANDSCAPING TO NOISE ISSUES, AND IT IS NO WONDER THAT MANAGERS AND BOARD MEMBERS ARE OFTEN OVERWHELMED. I HAVE BEEN IN THE INDUSTRY FOR MORE THAN TWENTY-FOUR YEARS

This issue of Focus Magazine provides some extremely helpful tips for striking a work-life balance and reducing the impact stress can have on your physical and mental well-being. Maintaining a healthy diet and exercise routine and creating a good work-life balance are key to warding off stress in the first place, but stress cannot be avoided altogether. When you find yourself in the throes of a stressful day, it is important to know how to “shake it off!” In closing, I would like to thank Sascha Macias for allowing me to co-chair the Publications Committee with her this year. As I near retirement, I feel I have come full circle because my initial involvement with CAI’s Greater Los Angeles Chapter began when I joined the Publications Committee in 1999! Sincerely, Joanne Peña, CMCA®, AMS®, PCAM® Horizon Management Company AAMC

NOW, AND I DON’T THINK I COULD HAVE SURVIVED WITHOUT THE SUPPORT OF MY EMPLOYERS AND CO-WORKERS AND THE ABILITY TO SET BOUNDARIES AND MAINTAIN A HEALTHY WORK-LIFE BALANCE!

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

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www.cai-glac.org | September/October 2019

CAI-Greater Los Angeles Chapter

MESSAGE FROM THE PRESIDENT

TAKE CARE OF YOURSELF SUMMER IS COMING TO AN END, WHICH MEANS THAT WE ARE ABOUT TO EMBARK ON A PERIOD OF TRANSITION. FOLKS ARE RETURNING FROM SUMMER VACATIONS, KIDS ARE GOING BACK TO SCHOOL, AND THIS IS THE FINAL STRETCH TO THE END OF THE YEAR. IN OUR INDUSTRY, THIS IS TYPICALLY THE BUSIEST TIME OF THE YEAR. MANAGERS AND BOARD MEMBERS ARE ACTIVELY WORKING ON BUDGET PREPARATION AND YEAR-END DISCLOSURES. THEY ALSO KNOW THAT WET YEARS WILL ALSO CREATE EMERGENCIES THAT WILL NEED PROMPT ATTENTION. BUSINESS PARTNERS ARE GETTING READY FOR FALL AND WINTER MONTHS AND ARE ENGAGED IN PRO-ACTIVE REPAIRS TO PREVENT WINTER DISASTERS. INEVITABLY, BUSINESS PARTNERS WILL BE ON HIGH ALERT AND READY TO REACT TO THE SEASON’S EMERGENCIES. AS ALWAYS, WE WILL GET THROUGH THIS BUSY TIME OF YEAR, BUT MANY OF US DO SO WITH A GREAT DEAL OF STRESS.

On October 12, join us for the very first Town Grub Down —our very first food festival. This will give you all an opportunity to bring your friends, your children, and your work families for some delicious food, beer/wine garden, fun learning, connecting with charities, AND activities for your children! There is no better way to unwind and to shed some stress than to eat, drink, socialize and spend time with your loved ones! In November, we have our annual Casino Night, which is our upscale black-tie affair. Again, our members come together for dancing, plated dinner, casino-style games and incredibly special raffle prizes just before the holidays. It is always a night to remember and a wonderful way to celebrate your hard work for the year! Please remember to take a moment to take care of yourself through the end of the year. CAI-GLAC is always your resource to support you in personal and professional development through connecting communities, and we look forward to seeing you at our upcoming events! Sincerely, Neda Nehouray, CMCA®, AMS® 2019 Chapter President

Community Associations Institute’s Greater Los Angeles Chapter is an incredible resource to its members. When attending luncheons or satellite programs, the organization carefully considers the trends and challenges our members are facing. It is with members in mind that educational topics are carefully selected to help our members navigate through these times of transition. As an organization, we offer practical educational tips, but we also provide fun networking opportunities to connect our community of members. Before we reach the holidays and the end of the year, we all have a lot to achieve. I want to remind our members that it’s so important to take the time to take care of yourselves during these times of stress. Approaching our busy season can be done pro-actively to help alleviate much of the pressure, but taking breaks for self-care is incredibly important. CAIGLAC has two exciting events coming up, and we encourage you to take a break to come have fun with your community and CAI-GLAC family.

CAI-Greater Los Angeles Chapter

September/October 2019 | www.cai-glac.org 3

2019 CAI-GLAC Super Sponsors

UPCOMING EVENTS Events subject to change, see website for possible updates.

OCTOBER

C MCA Review & Exam – 8:00 a.m.

ServiceMaster Classroom, 10881 La Tuna Cyn Rd., Sun Valley, CA 91352

14

Essentials of Community Leadership Workshop – 8:15 a.m.

SummerWind HOA, 2300 Plaza Del Amo, Torrance, CA 90503

20

Chapter Board of Directors Meeting & Strategic Planning – 8:30 a.m.

The Mirabella HOA, 10430 Wilshire Blvd., Los Angeles, CA 90024

25

Downtown Luncheon Program for HOA Boards and Managers & Annual Meeting – 11:30 a.m.

Millennium Biltmore Hotel, 506 S. Grand Ave., Los Angeles, CA 90071

02

Managers Only Breakfast Workshop – 8:00 a.m.

Location TBD

08

South Bay Educational Program for HOA Boards – 6:30 p.m.

DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503

12

Town Grub Down Community Food Festival

Concert Park, Playa Vista, CA 90294

13

Community Outreach Food Prep Project

Angel Food 922 Vine Street Los Angeles, CA 90038

17-18 CAI State Legal Forum

NOVEMBER

DECEMBER

4

■ PLATINUM

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■ GOLD Animal & Insect Pest Management, Inc. Association Reserves Beaumont Tashjian BEHR PAINT COMPANY Diversified Asphalt Products Dunn-Edwards Paints Kasdan LippSmith Weber Turner LLP McKenzie Rhody, LLP Mutual of Omaha Bank/CondoCerts The Naumann Law Firm, PC The Sherwin-Williams Paint Company Tinnelly Law Group Vista Paint Corporation ■ SILVER

Newport Beach Marriott Hotel & Spa, 900 Newport Center Drive, Newport Beach, CA 92660

25

Chapter Board of Directors Meeting – 8:30 a.m.

Chapter Office, Glendale

30

Valencia Educational Breakfast for HOA Boards and Managers – 8:30 a.m.

Hyatt Regency Valencia, 24500 Town Center Drive, Valencia, CA 91355

09

Essentials of Community Leadership Workshop – 8:15 a.m.

SummerWind HOA, 2300 Plaza Del Amo, Torrance, CA 90503

16

Casino Night – 6:00 p.m.

Millennium Biltmore Hotel, 506 S. Grand Ave., Los Angeles, CA 90071

20

Skirball Luncheon Program for HOA Boards and Managers – 11:30 a.m.

Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles 90049

22

Chapter Board of Directors Meeting – 8:30 a.m.

Chapter Office, Glendale

04

San Gabriel Valley Homeowners Pasadena Hilton, Association Marketplace – 6:00 p.m. 168 S. Los Robles Ave., Pasadena, CA 9110

05

Award Nominee Luncheon – 11:30 a.m.

Location TBD

13

Holiday Happy Hour – 4:00 p.m.

DoubleTree by Hilton Los Angeles Downtown, 120 S. Los Angeles Street, Los Angeles, CA 90012

20

Chapter Board of Directors Meeting – 8:30 a.m.

Chapter Office, Glendale

www.cai-glac.org | September/October 2019

Accurate Termite & Pest Control ALLBRIGHT 1-800-PAINTING American Heritage Landscape Berding & Weil, LLP CertaPro Painters of Pasadena Critter Busters, Inc. Fenton, Grant, Mayfield, Kaneda & Litt, LLP Ferris Painting, Inc. GNG Vinyl Fencing, Inc. Guard-Systems, Inc. Hi Tech Painting & Decorating, Inc. Pacific Western Bank Payne Pest Management PRECISION PAINTING ProTec Building Services Segal Insurance Agency, Inc. Select Painting & Construction, Inc. SKY Painting Whitestone Painters

ADAMS|STIRLING PLC ADCO Roofing & Waterproofing Alliance Association Bank Allstate Landscape Services, Inc. DBA Southwest Greens EmpireWorks Reconstruction & Painting Enhanced Landscape Management Fenceworks, Inc. Flock Safety General Pavement Management Kings III Emergency Communications LandCare Miller Law Firm, The Nu Air Services, Inc. Oakridge Landscape Professional Services Construction, Inc. Riley Pasek Canty, LLC S.B.S. Lien Services SAX Insurance Agency Securitas Security Services USA, Inc. Silicon Beach Insurance Services Steve Little Insurance Agency, Inc. Union Bank HOA Services

■ BRONZE

PHOTO BY SAM POULLAIN ON UNSPLASH

SEPTEMBER

Archon Protection, Inc. ASR Property Restoration Fiore, Racobs & Powers APLC Fireplace Solutions The Chimney Sweeper FRESHCO Painters, Inc. iMail Tracking, LLC Macdonald Insurance Agency Mariposa Landscapes Inc. Poindexter and Company, CPAs Reserve Studies Incorporated Three Phase Electric Valley Alarm W.C. Service Company, Inc. WICR, Inc. Waterproofing & Decking Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP We thank our 2019 sponsors who have made a substantial contribution to ensure our continued success this year.

CAI-Greater Los Angeles Chapter

REPRESENTING COMMUNITY ASSOCIATIONS IN

ALL AREAS OF REAL ESTATE LAW

• Drafting and enforcement of Bylaws and CC&Rs • General litigation, including mediation and arbitration of disputes with owners • Construction defect litigation • Insurance bad faith litigation • Collection of delinquent assessments • Providing general business advice to homeowners associations.

11400 West Olympic Boulevard Ninth Floor • Los Angeles, CA 90064 (PH.) 310.478.4100 • (FAX) 310.478.6363 www.wrslawyers.com CAI-Greater Los Angeles Chapter

September/October 2019 | www.cai-glac.org 5

WAYS TO AVOID

BURNOUT BURNOUT. STRESS. DISENGAGEMENT. FUN STUFF, RIGHT? WHAT KIND OF REACTION DO THESE WORDS TRIGGER FOR YOU? IF YOU’RE LIKE MANY, WHEN YOU SEE THESE WORDS IN A HEADLINE YOU PROBABLY THINK “OH GREAT, HERE COMES ANOTHER 5-BULLET-POINT ARTICLE AUTHORED BY A SINGLE, FREELANCE AUTHOR WHO CAN SOMEHOW AFFORD TO LIVE IN MANHATTAN, WHO IS GOING TO TELL ME TO UNPLUG AND TAKE A MONTH OFF TO TRAVEL THE WORLD IN ORDER TO AVOID THE DREAD OF BURNOUT… I CAN’T WAIT…” SURPRISE! I’M GOING TO TALK ABOUT GOING ON VACATION, BUT I HOPE TO DIG A LITTLE DEEPER. n BY MATT DAVIDSON, CMCA®, CCAM-HR®

W

hen the Publications Committee asked me to write this article, I initially thought to myself, “I think I need to read the article more than write it!” …but happily, the request came one day before I was to leave on vacation for almost two weeks. This vacation was nothing too extravagant—just a trip with my wife and daughter to visit my wife’s family in Michigan. However, I had been looking forward to this vacation for a couple of months because it represented an opportunity to step back from my busy day-to-day obligations and relax. Perhaps the most important benefit of regularly taking a vacation is the opportunity to both give yourself something to look forward to and also take a break from your routine. Go anywhere, go nowhere; heck, go into your backyard, but don’t take your email and emergency calls with you. Schedule the time in advance so that someone can back you up and you can really get away from work long enough to stop thinking about it. You’ve probably read the research that somehow, in spite of the fact that approximately 73% of American workers receive paid vacation time, only 50% of American workers actually take their vacation. There are lots of reasons

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why people don’t take vacations, but one of the often-cited reasons is that they feel that they cannot take the time away from work. This is particularly troubling because burnout rates among experienced employees are also high, and taking a vacation regularly is a good way to help manage feelings of burnout. If studies are any indication, most Americans characterize themselves as “stressed out,” and if you google burnout, you’ll find pages and pages of articles about what a problem it is, and how you might avoid it, although the sheer amount of advice can be stressful. I clicked on lots of them for you, so I’ll try to distill some of what I learned down to a few actionable items. 1. YOU’RE NOT ALONE. It can be hard to admit that you are feeling overwhelmed with work, especially if it seems that your co-workers are as well, but it’s okay to talk with your boss about it, and in fact, you should. Better to let people know you need help than to ignore it and hope it goes away—or hope they will notice. Maybe there are project deadlines that can be shuffled, or maybe someone can help you with a particularly challenging assignment to lighten the load.

www.cai-glac.org | September/October 2019

2. LISTEN TO YOURSELF. If you are feeling really overwhelmed, try to take a 10-minute break away from your computer and your work email on your phone, and take a walk around the block. Or find a quiet place to sit outside, or in a nearby coffee shop. Small breaks like this can help you avoid getting to a place of burnout. 3. TAKE REGULAR VACATIONS. I already mentioned this, but it’s on almost every list I saw, so I’ll repeat it again. Even if you are only able to go away for a few days at a time and can’t afford to go somewhere expensive, just taking four or five days away from work can help you decompress and get some perspective. 4. MAKE TIME TO SOCIALIZE OUTSIDE OF WORK. While I have met some of my closest friends either at work, or through CAI, it’s really helpful to cultivate friendships outside of that circle as well. When you only socialize with friends with whom you work, there is a tendency to talk about what you have in common, and Topic #1 is often Work! So, in order to escape from work every now and then, you have to give yourself room to escape from it.

CAI-Greater Los Angeles Chapter

5. SCHEDULE FREE TIME. Sounds crazy right? However, many of us are so busy that we don’t make time in our schedules to have nothing to do, and we all need it. Even if it’s 30 minutes here and there, work it into your schedule to do something like take a walk, read a book, take a nap, etc. You’re more likely to find the time for yourself if you make a conscious effort to create the time in your schedule. 6. EXERCISE. Regular exercise not only improves physical health, but also emotional health and can help improve our feelings of pride. This can be a particularly difficult thing for managers to do when balancing the demands of evening meetings in addition to work during the day. In talking with colleagues, people have lots of different strategies for doing this, so there’s no one formula for everyone. For some people, it’s taking the dog for a walk whenever they can, others work out in the morning before work, others in the evening before heading home, or participate in a weekend

CAI-Greater Los Angeles Chapter

sporting activity. Whatever your interests are, finding some way to work some regular exercise into your schedule can help you to avoid feeling burned out. 7. FIGURE OUT WHAT YOU LOVE TO DO, AND HOW TO DO MORE OF IT. Let’s face it, the job you are doing right now may not be your passion project, but if you have been doing it for years and are reasonably happy, there are probably components of it that you really like, and components you are not so fond of. Have you ever stopped to think about what you really love, and how you might be able to work more of that into your overall responsibilities? For instance, if you love working with people but hate budgeting, maybe there’s another manager who feels the opposite and you can team up during budget season so you get help with your budgets and the other manager gets help reaching out to some of their more challenging owners. 8. SLEEP. Get enough of it, even if you need to schedule the time to do it. Seriously. It’s important.

Community management is not an easy job, and because it is a very peoplefocused job and there will always be more to do, more owners and board members with problems they would like you to solve, more maintenance challenges, more administrative deadlines, and, since we are in California, more regulations with which to comply. It can feel overwhelming, but it also creates job security. There are lots of problems out there just waiting to be solved, and there aren’t tons of managers, or board members, or service providers, out there waiting to solve them. So, we all need to work to take care of ourselves so that we can keep working to solve them, even if that means it might take an extra day or two every now and then to accomplish something. Matt Davidson, CMCA®, CCAMHR®, is Vice President of High Rise Operations at Action Property Management. He is also a current Director on the CAI-GLAC Board of Directors and a Past Chapter President. Matt can be reached at mdavidson@actionlife.com.

September/October 2019 | www.cai-glac.org 7

STRESS IS AN INESCAPABLE PART OF OUR EVERYDAY LIVES. IT CAN EITHER IMPROVE OUR HEALTH, ENERGY, RELATIONSHIPS, CAREERS AND LIVES, OR IT CAN END THEM. FROM THE MOMENT WE WAKE UP, TO THE MOMENT OUR HEAD HITS THE PILLOW EACH NIGHT WE EXPERIENCE CONSTANT STRESS. WE CAN’T ESCAPE STRESS (EVEN THOUGH WE TRY) SO WE MUST LEARN HOW TO MASTER IT.

DON’T MANAGE STRESS. By Devin Burke

When we feel stress (whether it’s real or perceived), our bodies’ fight-or-flight response is activated, triggering an increased heart rate, heightened muscle preparedness, sweating and alertness. All of these responses help protect us in dangerous or challenging situations but contribute to disease when they are left in the “on” position, which is what chronic stress does. Unmanaged chronic stress can have devastating consequences for our health. It’s linked to just about every disease… obesity, type 2 diabetes, high blood pressure, cardiovascular disease, strokes, and Alzheimer’s to name a few. According to the National Institute of Mental Health, it has been estimated that 75 – 90% of all doctor’s office visits are for stress-related ailments and complaints. We are living in the middle of a stress epidemic. The World Health Organization stated that stress is the epidemic of the 21st Century, and it’s costing us big time. According to a recent, study, only 30% of us are engaged and performing to our full potential, and almost half of us struggle to balance work and life. If we don’t learn how to release our stress, our performance greatly suffers as does our ability to contribute our best to our families, organizations, and communities.

STRESS IS THE #1 PERFORMANCE KILLER AND THE THIEF OF JOY.

But what is stress? Stress can be defined as our body and minds’ response to any demand, real or imagined, positive or negative. Not all stress is “bad.” Complimentary stress or eustress is the kind of stress that can have positive outcomes, like exercising or studying for a test. For the purpose of this article, we will be exploring uncomplimentary chronic mental stress, which makes up about 60-75% of our daily stress. This type of stress has very little benefit and comes from mainly how we think and the meaning we apply to our thoughts.

Unfortunately, we were never taught how to manage stress let alone master it. Most of us were taught how to manage stress by those who didn’t know how to manage their own. We learn ineffective counterproductive ways of managing stress which can be summed up in the following three ways: 1. Lashing out in anger or frustration, which can create a loss of relationships 2. Zoning out with T.V., movies, social media, or work, which can create a loss of time 3. Numbing out with food, alcohol and other drugs, which can create a loss of health This is how most of us have learned to deal with stress, and it’s creating much of the unnecessary suffering in our lives.

It’s that feeling of my life is out of control and that there are problems in my environment that I’m just not on top of.

So at this point, hopefully, you are wondering how to become a master of your stress?

We feel pressured to perform, to handle more, and to always be “on” and as a result, many of us have forgotten how to turn “off.” It’s the never-ending onslaught of emails, phone calls, text messages, bills, have to’s and to do’s.

The first step to stress mastery is what I call creating “stress awareness.” It’s identifying your unique stress blueprint or how you deal with stress.

We are overworked, overweight, overwhelmed, and consistently underslept—all of which compound the negative effects of stress in our daily lives.

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www.cai-glac.org | September/October 2019

Simply put, a stress blueprint is a preset program of how we handle stress, which includes a combination of thoughts, feelings, beliefs, and actions in relation to real or perceived stress.

CAI-Greater Los Angeles Chapter

So how do you currently manage your stress? Do you lash out in anger and frustration? Zone out with work, t.v., shopping, surfing the Web? Or numb out with eating too much food, drinking wine or smoking?

STRESS MASTERY HAPPENS WHEN WE ARE BRAVE ENOUGH TO CHECK IN, RATHER THAN CHECK OUT. THIS REQUIRES US TO TAKE A GOOD LOOK IN THE MIRROR AND BE HONEST WITH OURSELVES EVEN IF WE DON’T LIKE WHAT WE SEE AT THE MOMENT. The second step is implementing new strategies and tools to change our current stress blueprint. In order to do this, we must make stress mastery practices a non-negotiable part of our everyday lives. This takes a commitment, but will allow us to retrain the relaxation response or as I like to say fully switch off. Letting go of self-chosen stressors allows us to live in greater efficiency, creating higher levels of natural energy to perform at a much high capacity.

THE TRUTH IS KNOWING BETTER DOESN’T ALWAYS LEAD TO DOING BETTER. KNOWLEDGE ISN’T POWER, ACTION IS! TAKING ACTION TO MASTER OUR STRESS ALLOWS US TO THRIVE VERSUS SIMPLY SURVIVE AND IT’S WORTH THE EFFORT. Ultimately becoming a master of stress takes commitment, time, and new action, yet it yields more energy, joy, creativity, meaning, and purpose in our lives. My hope is that after reading this you take action to identify your stress blueprint and use some (or all) of the strategies in the Release Method. Devin Burke is an author, speaker, coach, and founder of Empowerment Wellness Solutions, a company focused on empowering individuals and organizations to increase their capacity and performance. For more stress mastery tools, please visit https://devinburke.com/stressmastery or connect with him on social @https://www.linkedin.com/ in/devinburkewellness/.

One of the frameworks I use to help my clients rewire their stress blueprints I call the Release Method. The first step in the Release Method is to recognize that you are feeling stress and identify the root cause. The second step is to then choose to either rest, recharge or reset. Resting involves giving ourselves permission to slow down and simply take a few deep diaphragmatic breaths. It could also involve taking a short nap, taking a walk, getting a full eight hours of sleep or doing something that allows our body and mind to slow down and recover. Recharging involves implementing a consistent daily practice such as meditation that helps clear stress out of our body and mind. Recharging is something we should do not just when we feel stressed but every day to prepare for stress. There are several great apps that teach simple and effective meditation techniques. One of my personal favorites and one I often recommend is called, “Head Space.” Give it a try! Resetting involves taking time to play, ideally doing something active and fun with people we care about and love. It involves creating positive authentic connections and community. Resetting could also take the form of a weekend getaway once per month or at least once per quarter. It could be a stimulus reset such as doing a weekend digital detox with (no phone, computer, or T.V.), or taking that muchneeded vacation.

CAI-Greater Los Angeles Chapter

RELY ON THE EXPERTS TO BUDGET RESPONSIBLY WITH A RESERVE STUDY Avoid Surprise Expenses, Make Informed Decisions, Save Money, Protect Property Values

For more information, samples or a free bid contact us at: www.reservestudy.com cserrano@reservestudy.com (818) 222-0248

September/October 2019 | www.cai-glac.org 9

WHEN YOUR WORK LIFE AND PERSONAL LIFE ARE OUT OF BALANCE, YOUR STRESS LEVEL IS LIKELY TO SKYROCKET. TODAY, WORK IS LIKELY TO INVADE YOUR PERSONAL LIFE—AND MAINTAINING WORK-LIFE BALANCE IS NO EASY TASK. STILL, WORK-LIFE BALANCE ISN’T OUT OF REACH. START BY EVALUATING YOUR RELATIONSHIP TO WORK. THEN APPLY SPECIFIC STRATEGIES TO HELP YOU STRIKE A HEALTHIER BALANCE.

●● Organize household tasks efficiently; run errands in batches or do a load of laundry every day; don’t save all the laundry for your day off. Do what needs to be done and let the rest go. ●● Put family events on a weekly calendar, and keep a daily to-do list at home and at work. Having a plan helps you maintain focus. If you don’t have a plan, it’s easy to be sucked into the plans and priorities of others. ●● Whether it’s a co-worker asking you to spearhead an extra project or your child’s teacher asking you to organize a class party, remember that it is OK to respectfully say no. ● Since technology can connect you to anyone at any time from virtually anywhere, there might be no boundary between work and home—unless you create it. Make a conscious decision to separate work time from personal time. A healthy lifestyle is essential to coping with stress and to achieving worklife balance. Below are a few ideas to help you along:

Work-Life Balance: How to Reclaim Control ●●● By Elaine Gower

CONSEQUENCES OF POOR WORK-LIFE BALANCE: ●● Fatigue. When you’re tired, your ability to work productively and think clearly might suffer—which could take a toll on your professional reputation or lead to dangerous or costly mistakes. ●● Poor health. Stress is associated with adverse effects on the immune system and can worsen the symptoms you experience from any medical condition. Stress also puts you at risk of substance abuse. ●● Lost time with friends and loved ones. If you’re working too much, you might miss important family events or milestones. This can leave you feeling left out and might harm relationships with your loved ones. It’s also difficult to nurture friendships if you’re always working. Set limits and look after yourself; you can’t manufacture time. If you do not set limits, work or other obligations can leave you with no time for the activities and relationships you enjoy. Here are a few ideas: ●● Cut or delegate activities you don’t enjoy or can’t handle—or share your concerns and possible solutions with your employer or others.

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● Eat a healthy diet. One example is The Mediterranean Diet, which emphasizes fresh fruits and vegetables and lean protein. This diet enhances stamina and well-being, as well as the ability to retain knowledge. ●● Get enough sleep. Lack of sleep increases stress. It’s also important to avoid using personal electronic devices, such as tablets, just before bedtime. The blue light emitted by these devices decreases your level of melatonin, the hormone associated with sleep. ●● Make time for fun and relaxation. Set aside time each day for an activity that you enjoy, such as practicing yoga or reading. Better yet, discover activities you can do with your partner, family or friends—such as hiking, dancing or taking cooking classes. GET MOVING TO MANAGE STRESS You know that exercise does your body good, but you’re too busy and stressed to fit it into your routine. There’s good news when it comes to exercise and stress. Virtually any form of exercise, from aerobics to yoga, can act as a stress reliever. If you’re not an athlete or even if you’re out-of-shape, you can still make a little exercise go a long way toward stress management. Discover the connection between

CAI-Greater Los Angeles Chapter

exercise and stress relief and why exercise should be part of your stress management plan. Physical activity helps bump up the production of your brain’s feel-good neurotransmitters, called endorphins. After a fast-paced game of racquetball or several laps in the pool, you’ll often find that you’ve forgotten the day’s irritations and concentrated only on your body’s movements. Regular exercise can help relax you, lower the symptoms associated with mild depression and anxiety, and improve your sleep, which is often disrupted by stress, depression and anxiety. A FEW SIMPLE STEPS TO GET YOU GOING: ●● If you haven’t exercised for some time and you have health concerns, you may want to talk to your doctor before starting a new exercise routine. ●● Build up your fitness level gradually. Excitement about a new program can lead to overdoing it and possible injury. Incorporate strength-training exercises at least twice a week. ●● Virtually any form of exercise or movement can increase your fitness level while decreasing your stress. Pick an activity that you enjoy. ●● Although your schedule may necessitate a morning workout one day and an evening activity the next, carving out some time to move every day helps you make your exercise program an ongoing priority.

CAI-Greater Los Angeles Chapter

Here are some tips for sticking with a new routine or reinvigorating a tired workout: ●● Write down SMART goals—specific, measurable, attainable, relevant and time-limited goals. If your primary goal is to reduce stress in your life and recharge your batteries, your specific goals might include committing to walking during your lunch hour three times a week or, if needed, finding a babysitter to watch your children so that you can slip away to attend a cycling class. Have a workout buddy to hold you accountable. ●● If you’ve always been a competitive runner, look at other less competitive options that may help with stress reduction, such as Pilates or yoga classes. As an added bonus, these kinder, gentler workouts may enhance your running while also decreasing your stress. Whatever you do, don’t think of exercise as just one more thing on your to-do list. Find an activity you enjoy—whether it’s an active tennis match or a meditative meander down to a local park and back—and make it part of your regular routine. Elaine Gower is the Director of Business Development and Client Relations at The Naumann Law Firm, PC, a law firm that concentrates its efforts on construction defect litigation throughout Southern California. Elaine is a CAI Educated Business Partner and can be reached at elaine@ naumannlegal.com.

September/October 2019 | www.cai-glac.org 11

Burnout Now An Official

Medical Condition

“ Burnout syndrome” has been recognized for the first time as an official medical diagnosis.

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HO’s International Classification of Diseases 11th edition (ICD), which categorizes diseases for diagnosis by health care professionals and determines coverage by health insurers, was published on Saturday ending more than four decades of debate among experts over how to define this stress disorder. The new diagnosis is defined as a “syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: 1) feelings of energy depletion or exhaustion; 2) increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job; and 3) reduced professional efficacy. Burnout refers specifically to phenomena in the occupational context and should not be applied to describe experiences in other areas of life.” Exclusion to this diagnosis include adjustment disorder, disorders

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CAI-Greater Los Angeles Chapter

specifically associated with stress such as PTSD, fear-related disorders and mood disorders (anxiety and depression). Burnout can make you feel exhausted, distant, and inefficient.

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urnout is sometimes referred to as compassion fatigue, especially among health care providers, service members and first responders who often see horrible things on the job. There is such a thing as caring too much. We recommend that such professionals be compassionate, not empathetic because no one has the capacity to feel everyone’s pain. It can also be caused by more typical work stressors, such as low pay, long hours, too heavy a workload, not having enough control over job-related

decisions, conflicting demands or unclear performance expectations, unrealistic deadlines, lack of autonomy, lack of social support, few opportunities for promotion and just plain boredom. The American Institute of Stress recommends identifying and confronting the stressors whenever possible. Start by talking to your supervisor. Employee health has been linked to productivity at work, so your employer has an incentive to create a work environment that promotes employee well-being. Practicing proactive stress management such as taking frequent short breaks to unwind and recharge, and doing helpful exercises such as deep breathing can help. It is also useful to develop resilience to stressors using techniques such as meditation,

and mindfulness (a state in which you actively observe present experiences and thoughts without judging them), yoga, Tai Chi, or simply taking walks. One major cause of burnout that must be addressed is the 24 hour nonstop social media cycle. Employees should establish work-life boundaries when they are not available and learn how to avoid checking their phones or email after hours. If all these strategies fail seek professional help or realize it’s time to update your resume and move on. Dr. Daniel L. Kirsch, President, The American Institute of Stress. For more information and survey, please visit https://www.stress.org/.

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September/October 2019 | www.cai-glac.org 13

Tyranny of the Urgent lll By Julie Adamen

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nce when I was working on a new presentation on stress management, I asked friend Rolf Crocker (CEO, OMNI Community Management), to take a look at it for content, spelling, etc. In doing so, he recommended that I read “Tyranny of the Urgent,” by Charles E. Hummel [1]. In a nutshell, it’s a treatise on time management from a religious standpoint. As Rolf says, “To do what Jesus did in three years, you had to be able to plan and manage time extraordinarily well.” By anyone’s estimation, this is an understatement. Hummel’s essay got me thinking about how to approach, with clarity, the subject of stress management beyond the obvious recommendations of “exercise” and “get enough sleep,” although they’re very important. I asked myself, what is the key element that stresses us out? It’s the lack of time to complete those tasks we think we must. Time is our most valuable commodity because once it’s gone—it’s gone. Managers: There is a way to manage it all and keep our stress level lower through understanding one basic tenet: Everything is “urgent,” but not everything is “important.”

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Everyone wants something from you, and they want it right now. We are crushed by incoming communication that is never off, which greatly extends (without warrant) our workday: This bombardment of continual communication creates a sense of urgency, thus giving all incoming communication a false sense of importance. And because it appears so important, many of us immediately answer those incoming communications regardless of whether they are truly “important,” or merely “urgent.” Urgent – Compelling immediate action or attention; pressing. Important – Strongly affecting the course of events or the nature of things; significant. It may seem like a fine line between those definitions, but in reality there is a broad gap between the two. Think: Just because something compels immediate action doesn’t mean it warrants immediate action. As Mr. Hummel says, “Your greatest danger is in letting the urgent things crowd out the important.” Taking a cue from that quote, we realize that we must take control of our reaction to urgent issues by managing how they present

www.cai-glac.org | September/October 2019

themselves and how we initially—and subsequently—respond. Know the reasons why we buy in to “urgency”: l We want it off our plate. l We want the squeaky wheel quieted. l It makes us feel important (or covers for inadequacy). l Satisfaction Reacting to Urgency, v. Acting on Importance. Though it may be temporarily satisfying, reacting immediately to situations as they come before us, as if we were a bug on a string, will, over the long haul, make us feel as if we are out of control, as if we are at the whim of external forces. And we are. This continual out-of-control feeling is terribly stress-inducing. Ask yourself, what if I don’t respond right now? Next time there is a phone call, email or text message, take a minute to evaluate that “incoming communication”: Does this strongly affect the course of events for this community? Or does it simply call for my immediate attention because I bought into the urgency with which it is presented to me? Separating out the “urgent” from the “important” is the first step in time and stress management.

CAI-Greater Los Angeles Chapter

Prioritize your (urgent, important) incoming communications and time slot them for action. Every day, when you walk in to your office, you have “x” amount of things you know you must accomplish: board packets, budgets, meetings. These are “important” tasks. You only have so many hours in the day aside from those set tasks to accomplish whatever else comes your way, so you must manage your incoming communications well while still letting your residents and others know that you received their message. Voicemail and auto-response: Underutilized tools. When a resident contacts you, they want to know that you received the message—they simply want that touch back. Utilize voicemail and auto-response, and change it as your needs change—daily, or even more often— and tailor it to your needs to manage and acknowledge those incoming communications. Limit your personal availability, especially if you are on site. You know that one of the most “urgent” things

CAI-Greater Los Angeles Chapter

with which you deal are warm bodies in your office who have some perceived emergency or who just need to come in and alleviate boredom. Yes, it is part of the job, but you can help yourself by keeping published (newsletter, website, sign on your door) hours of availability and sticking to it. The Unintended Consequences of acting on urgency, not importance, can create very unrealistic expectations. There is a serious unseen downside to being always available to all incoming communication. Once you have set the “availability bar” higher than is continually achievable (and likely out of contract), it’s very hard to come back to the world of mere mortals. From that point on, every time you are unavailable to answer an email or phone call immediately—and it will happen—you will be tagged as “unresponsive.” LAST WORDS If we stand back a moment, and take a breath, we begin to realize that much of this “urgent” communication could

actually be addressed according to its true level of importance. John Maxwell said, “Before you put off until tomorrow what you could do today, study it clearly. Maybe you can postpone it indefinitely.” In our business there is little we can postpone indefinitely, but it does point out that, well, maybe we can give ourselves the small luxury of not responding instantaneously to the “urgent” when it takes us away from the truly “important.” Julie Adamen is the principal of Adamen Inc., a national consulting and employment firm specializing in the community management industry formed in 1997. She can be reached at julie@adamen-inc.com. [1] http://www.amazon.com/Tyranny-UrgentCharles-E-Hummel/dp/087784092X/ref=pd_ sim_b_1/105-3061424-9759611 Please note that all quotes within this article, unless otherwise indicated, are from this publication. © Julie Adamen, Adamen Inc. All rights reserved.

September/October 2019 | www.cai-glac.org 15

TAKE ME OUT

TO THE BALL GAME CAI-GLAC Dodger Night

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TURNING YOUR COMMUTE TIME INTO “ME TIME”

and listlessness. Spending several hours in your car navigating Los Angeles traffic every day can absolutely have a negative effect on your mental health. (Gigen Mammoser, “Here’s how a 10-mile commute can hurt your health,” Healthline, 2019). A few months ago, I myself experienced some high levels of anxiety, exhaustion and prolonged antsy-ness as I drove 3-4 hours per day visiting community managers and other clients. I decided to try various methods to take my mind off the stress of driving and to make the time spent in my car enjoyable. My goal was to change my commute time into “me time.” Here are some of the methods I have tried and found helpful in changing my perspective on driving in Los Angeles traffic.

uuu By Jennifer Schuster

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e have all been there: bumper-to-bumper traffic… edging along, trying to get to work on time, or sitting for what seems like days just trying to get back home in the evening. The 405, the 101, the 5, the 110… I can see you grimacing as the imagery of your commute comes to mind. Commuting to and from work for more than 90 minutes is currently referred to as “mega commuting,” and Southern Californians have the second-longest commute to work behind New York City. According to Richard Jackson, professor emeritus of environmental health sciences at UCLA Fielding School of Public Health, long commutes and/or extensive time spent driving can affect your physical health by leading to a rise in your blood pressure and contribute to obesity (think fast food and snacks). Even more important, he points out that the primary effect is on your mental health. Commuters have increased levels of stress, anger, boredom

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FLORIAN-WEHDE-YEQIDTD7K1A-UNSPLASH

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EEP YOUR CAR CLEAN. If you spend a good amount of time in your car like I do, it doesn’t take long before it can become cluttered and messy. Just like your home, clutter and messiness can create anxiety and lack of focus. Make sure to clear out trash and extra items each night and wash it at least every two weeks. If your car is clean and smells that way, you will feel more relaxed. Not only does the smell of a clean car put many at ease while commuting, but that theory can be taken a step further with aromatherapy car diffusers. “Scents can have positive effects on mood, stress reduction, sleep enhancement, self-confidence, and physical and cognitive performance,” says Theresa Molner in a recent Psychology Today article. (Psychology Today Staff, “The Hidden Force of Fragrance”, Psychology Today, November 2007— last reviewed on June 9, 2016). Try Peppermint and Eucalyptus in the morning, as they are invigorating and help with clear thinking. For your commute home, a few popular aromas commonly used to de-stress include Lavender and Jasmine. LISTEN TO MELLOW MUSIC, PODCASTS AND MOTIVATIONAL SPEAKERS. Try to make your time in the car something you enjoy and a time to either ease into your day on the way to work or de-stress on the way home. I try to stick to soothing music, swapping Linkin Park for Nora Jones or the Eagles. I tune into podcasts that make me laugh and steer away from political, religious or financial themes, as these tend to spark anger or anxiety in many. Motivational speakers are great and can be streamed from Ted Talks on YouTube. I am careful to avoid streaming stories that cause me to visualize too heavily, as these can be very distracting. VARY YOUR ROUTE. With all the times I’ve driven around the San Fernando Valley and Los Angeles I am still excited to see a new park, coffee shop or restaurant. Vary your route and try not to get bogged down with the idea that there is only one way to get there. Give yourself plenty of time to account for traffic jams and accidents so you don’t feel rushed. When there is an accident or holdup on my way, I try not to focus on the aggravation of it, but rather, the opportunity for a little more time to myself that day. I may cruise through a local neighborhood rather than weaving in and out of lanes to get home five minutes faster. CAI-Greater Los Angeles Chapter

GO OFF THE DIGITAL GRID. This is the hardest one, but the most necessary. Community managers know better than anyone what happens when a board member, developer or supervisor wants to get reach them: phone calls, texts, emails, oh my! While cell phones have added amazing convenience to our professional lives, they also contribute greatly to our stress. For years, I thought that my clients, boss, co-workers, friends and family would fall apart if I didn’t respond immediately to every “distress signal.” I would be texting, making calls, slamming on my brakes (while my purse and all its contents flew out at my feet), racing around vehicles, and checking emails at stop lights. I would arrive to the office on edge and ready to scream. Trust me, it can wait. Commuting will probably never rank number one on your list of enjoyable things to do every day, but it doesn’t have to be the activity you loathe. By keeping your car clean and organized, trying out different types of listening entertainment, keeping your route varied and new, and giving yourself a breather from your phone, you too can change your perspective on this part of your day. While I don’t get an extraordinary amount of time to myself, I have learned to take the time I am alone in my car to relax, de-stress and center myself. I hope that these

techniques will help you find a way to a better overall well-being and the ability to see that your commute time can become “me time.” J ennifer Schuster is the Sales & Marketing Representative at Servpro of Burbank. She can be reached at jennifer@servproburbank.com.

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September/October 2019 | www.cai-glac.org 19

Finding the Calm in Chaos uuu By Joshua Freeman

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en years ago I was frustrated with my failed attempts to move up the ladder at a national jewelry store chain where I had worked for more than three years. In truth, the glass ceiling wasn’t my biggest concern. I was painfully conscious of my daily, weekly and monthly goals for opening new credit accounts, as well as sales goals for items marked up by five hundred percent. I spent my days smiling at customers, presenting freshly polished two-to-five carat diamond rings, knowing what this debt could potentially do to the lives I encountered. A friend of mine told me about a young lady who was a property manager for an apartment community. She was two years younger and made at least twice my salary. At this point, I learned of an industry where I could help people lease a home at a price they could afford, which was regulated by the market: property management.

POETRY. Write a poem or type a journal entry (I use Google Drive) to write out what’s bothering you before sending it through the shredder. This can work just as well as venting out loud without polluting your workspace with negative energy or distracting your counterparts. This is also a great way to help sort your feelings, giving you a better handle on your mood.

Now that I’ve been around a while and transitioned to community management, I’ve noticed that everyone I speak with from Assistant Managers to Vice Presidents is under a huge amount of stress, including me. The good people that I work with often joke about how I manage to keep such a positive outlook. Here are a few creative ways I have learned to navigate times of high anxiety:

EMPATHIZE. The homeowner/renter who thinks the ant trail going through the kitchen is equivalent to World War III would probably stop and apologize for taking their situation out on you if they had the power to do so. Shoot an email to the pest control company while the resident rants, and be thankful that you are not being held captive by your emotions.

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TAKE A WALK. Take the time to step away from where you are, change your perspective, soak in some sun and take a breather. You know this. BE NICE. Do what you can to understand what love is and engage everything with positive energy. What goes around comes around, so start planting good seeds. Be nice, smile, do something nice for someone. It feels fantastic.

CAI-Greater Los Angeles Chapter

STAY ACTIVE. You may think you are too busy to exercise. We all make excuses not to exercise, including myself. Don’t feel bad— no judgment here; take some time out to love yourself with a cardio investment. TAME YOUR TONGUE. Although curse words, negativity and dark humor can be hilarious, be careful about these vices as they can start to affect you subconsciously and make for a toxic space. MAKE POSITIVE CONFESSIONS. Pay attention to your thoughts and actively engage

CAI-Greater Los Angeles Chapter

with your inner voice so that you think good things. You can do this. Recorded positive confessions made in first person to calming music are available everywhere (iTunes, YouTube, etc.).

I feel the most important thing to keep in mind is that we have the ability to control the way we react to what happens to us.

I feel the most important thing to keep in mind is that we have the ability to control the way we react to what happens to us. I know, you have heard this before, and it may be hard to remember when everyone wants it now or the team is too busy to help you with something that is due now or yesterday, but it can be done… and taking the steps listed above is a good start to combatting the daily stresses of our work. PHOTO BY SAFFU ON UNSPLASH

MUSIC. Singing in your car or on your walk, or humming to yourself, gives you a lift on the mood elevator. Hint: If you start the Golden Girls theme song in an office where your co-workers are around the right age, you can usually get a few people to join in.

Joshua Freeman is a community manager at FirstService Residential. He can be reached at joshua.freeman@ fsresidential.com.

September/October 2019 | www.cai-glac.org 21

COMMITTEE CORNER

WINE NIGHT COMMITTEE MEMBERS: Elaine Gower, Co-chair The Naumann Law Firm, PC Jolen Zeroski, CMCA, Co-chair Union Bank HOA Services Pamella De Armas, CIRMS Silicon Beach Insurance Services Katy Krupp Fenton Grant Mayfield Kaneda & Litt, LLP Joanne Peña, CMCA®, AMS®, PCAM® Horizon Management Company AAMC

CAI-GLAC Wine Night Committee DE PARTY TUN UP* ¡¡¡ By Elaine Gower, Committee Co-chair

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very couple of years the Wine Night Committee searches for a new venue to switch up the event and give it new life. This year they selected the Jamaica Bay Inn in Marina del Rey. The flavor of the tropics on the hotel’s Beachside Patio inspired 80 CAI members and guests to unwind while enjoying fine wine and delicious hors d’oeuvres. Wine Night started years ago as a sit-down wine dinner, carefully orchestrated by Paul Romano, former Wine Night Committee Chair. Each year he would travel to different countries and persuade chefs in the restaurants he visited to give him their best recipes. He would bring those recipes back, re-create them at whatever

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venue the Committee selected, and pair the food with fine wines. No matter what country, it was always an adventure in eating! As the membership grew with a younger demographic, the Committee learned that members wanted a less formal and less expensive wine occasion that allowed for more casual networking throughout the evening. It was also suggested that this would be a perfect fundraising event to help meet our California Legislative Action Committee contribution goal.

“Jamaican Me Crazy” theme, which the Committee carried out with innovative pineapple centerpieces, colorful cookie gifts and reggae music. My personal thanks go to Co-chair Jolen Zeroski and fellow committee members: Pamella De Armas, Katy Krupp and Joanne Peña! *Jamaican Patois translation: The Party Was Good!

Venues have ranged from the Rosenthal Wine Tasting Room, to Malibu and Vine, to Playa Vista’s Bandshell. This year the Jamaica Bay Inn location determined a fun

www.cai-glac.org | September/October 2019

CAI-Greater Los Angeles Chapter

Coaching to Credentials

Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps? CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation. Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé.

CAI-Greater Los Angeles Chapter

A Mentor can: ll Help to identify your specific goals. ll Provide career guidance. ll Provide vision and insight. ll Offer support and advice about CAI courses. ll Explain the value of credentials. ll Motivate you to progress to the next level of professionalism. For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

September/October 2019 | www.cai-glac.org 23

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September/October 2019 | www.cai-glac.org 27

Oct. 18, 2019 | Newport Beach, CA

Now in its 10th year! A one-day event for California community managers, association board members, and other homeowners from Community Associations Institute—the leader in HOA and condo education, advocacy, and professional development. This event is also offered in Northern California on Sept. 12–13, 2019. Attend one or both programs for the latest California hot topics. For event details and registration, visit www. caionline.org/Events/CALaw or call CAI Member Services at (888) 224-4321 (M–F, 9 a.m.–6 p.m. ET).

2019 SCHEDULE OF PRESENTATIONS 10:15 – 11:15 a.m.

2:00 – 3:00 p.m.

Baycliff The Fair Housing Regulations Are Almost Here! Do You Know How to Comply? Kelly Richardson, Esq. CCAL Richardson Ober PC Janet Powers, Esq. CCAL Fiore Racobs & Powers APLC Kevin Kish DFEH

Baycliff When Disaster Strikes: Fires, Earthquakes and Floods, Oh My! Jill Van Zeebroeck, PCAM Malibu Management LLC Patrick Prendiville, CIRMS Prendiville Insurance Agency Timothy Flanagan, Esq. Berding & Weil LLP

Cardiff Are You Effectively Bridging the Communication Gap Using Digital Media? Robert De Nichilo, Esq. CCAL Nordberg|De Nichilo LLP Keven Hempel B Taylor Painting Janet Quinn Dennis Quinn Dennis Mediation & Consulting

Cardiff Legal Jeopardy! Practical Answers to Common Questions Christina DeJardin, Esq. Delphi Law Group LLP Susan McClintic, Esq. Epsten Grinnell & Howell APC Laurie Poole, Esq. CCAL Adams|Stirling PLC

Laguna Sunset CC&Rs and Bylaws: Is It Time for e Rewrite? Alex Noland, Esq. CCAL Noland Law PC Tracy Neal, Esq. The Miller Law Firm

Laguna Sunset No Fear: Combatting Discrimination with Awareness SwedelsonGottlieb Brian Moreno, Esq.CCAL Beaumont Tashjian Lisa Tashjian, Esq.CCAL

11:30 a.m.– 12:30 p.m.

3:30 – 4:30 p.m.

Baycliff Jail is Not an Option: What Happens When Managers and Directors Violate Davis-Stirling? Steven Weil, Esq. CCAL Berding & Weil LLP Bob Harvey, PCAM Associa-PCM

Baycliff When the $%# Hits the Fan: Crisis Management for Community Managers Matt Ober, Esq.,CCAL Richardson Ober PC James McCormick, Esq.CCAL Delphi Law Group Nena Rutherford, PCAM DRM-Associa

Cardiff No Laughing Matter: Dealing with Bullying Sascha Macias, PCAM FirstService Residential AAMC Steven Roseman, Esq. Roseman Law APC Laguna Sunset Picking Up the Train: Getting Compliance Issues Back on Track Jacqueline Foster, Esq. Fiore Racobs & Powers APLC Cyrus Koochek, Esq. SwedelsonGottlieb

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Cardiff California’s Landmark Decisions Denise Iger, Esq. Iger Wankel & Bonkowski LLP Cang Le, Esq. Angius & Terry LLP Steven Tinnelly, Esq. Tinnelly Law Group Laguna Sunset Freedom of Speech: First Amendment Issues Sean Allen, Esq. Roseman Law APC Chelsi Rueter, PCAM Community Property Management

CAI-Greater Los Angeles Chapter

Join Us For A

Friday, December 13, 2019 4:00–9:00 pm At Kyoto Gardens (Rooftop), DoubleTree by Hilton Downtown

120 S. Los Angeles Street, Los Angeles, CA 90012

Member $60 l Nonmember $80

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Register Today Online at www.cai-glac.org

Holiday Happy Hour

Bring Unwrapped Toys for our Toy Drive!

pick the right tools for your next project. With community association lending expertise like ours, you’ll get the job done right.

take that to the bank. Lisa Ann Rea VP/Regional Account Executive 805-907-8452 Toll Free 866-800-4656, ext. 7500 lisa.rea@mutualofomahabank.com

mutualofomahabank.com AFN46039_0913

CAI-Greater Los Angeles Chapter

Member FDIC Equal Housing Lender

EQUAL HOUSING

LENDER

September/October 2019 | www.cai-glac.org 29

NEWS

FROM SACRAMENTO

Can Felons Serve On Homeowners Association Boards? SB 323 Is Modified To Prohibit Disqualification Of Convicted Felons ❱❱❱ By Thomas M. Ware II, Esq.

P

ursuant to Elections Code Section 20, a person cannot run for any state or elected office if that person has been convicted of a felony of theft or embezzlement of public funds. While a person convicted of a financial felony may not run for public office, that person will be able to run for a position on a non-profit common interest development’s Board of Directors if Senate Bill (“SB”) 323 is passed.

Last year, Governor Brown vetoed SB 1265 which sought to severely restrict homeowners associations’ abilities to decide how to conduct their own elections. In doing so, Governor Brown rejected “a one-size-fits-all approach” concluding that “[i]f changes to an election process are needed, they should be resolved by the members of that specific community.” With a new Governor in place, Senator Bob Wieckowski repackaged SB 1265 as SB 323. While SB 1265 sought to micromanage homeowners associations, at least it mandated the disqualification of directorial candidates previously convicted of financial felonies such as theft or embezzlement. Recently, however, SB 323 was amended so as to prevent a homeowners association from disqualifying felons from running for the Board! This amendment is inconsistent with the legislature’s adoption last year of AB 2912, the Association Finances bill. As part of AB 2912, Civil Code Section 5806 was adopted to require fidelity bond coverage for all directors and officers. By permitting felons to serve on a Board of Directors, SB 323 frustrates a homeowners association’s ability to comply with Section 5806. “Most fidelity policies include a provision terminating coverage as to any [director] once the insured learns that the [director] had committed a dishonest or fraudulent act at any time in the past.” (M. Keeley and S. Duffy, Editors, “Handling Fidelity Bond Claims,” (2005 Second Ed.), p. 218, emphasis added.) Thus, there likely will be no fidelity coverage for any director that the association knows was convicted of a financial felony. If SB 323 is enacted, a homeowners association will not be able to disqualify a convicted felon from running from the Board

30

www.cai-glac.org | September/October 2019

despite knowing that it will have no fidelity coverage for that director in violation of Civil Code Section 5806. This potential uninsured risk to the association and the community is exacerbated by the fact that: [e]very director shall have the absolute right at any reasonable time to inspect and copy all books, records and documents of every kind and to inspect the physical properties of the corporation of which such person is a director. (Corporations Code § 8334.) The Community Associations Institute’s California Legislative Action Committee (“CAI-CLAC”) is actively attempting to defeat SB 323. However, CAI-CLAC needs the Greater Los Angeles Chapter’s help. While SB 323 already passed in the Senate, CAI-CLAC with the help and guidance of its Legislative Advocate Louie Brown, of Kahn, Soares & Conway, LLP in Sacramento, continues to work to defeat the bill. To that end, CAI-CLAC is encouraging everyone to reach out to their respective Assembly representative to express their opposition to the bill. If you do not know who your representative is, contact CAI-CLAC at office@caiclac. com and CLAC will help you identify your representative and provide you with the appropriate contact information. Alternatively, you can record a video on your phone stating your opposition to the bill and forward it to CAI-CLAC. Louie Brown and his staff will share your opposition with Capitol staff. Last year, CAI-CLAC was successful in defeating SB 1265 due to your active involvement. Your participation is needed once again. We need to protect common interest developments’ local control and financial resources. Please answer this call to action. Thomas M. Ware II is a partner in the law firm of Kulik Gottesman Siegel & Ware LLP. For the past twenty-nine years, his practice has focused on the representation of non-profit corporations, homeowners associations, and their volunteer directors and officers. He currently serves as one of CAI-GLAC’s California Legislative Action Committee Delegates and is CLAC’s Legislative Co-Chair. He can be reached at tware@kgswlaw.com.

CAI-Greater Los Angeles Chapter

OUR THANKS TO CAI-CLAC 2019 CONTRIBUTORS January 1 – July 31

GOAL: $24,981 82%

of goal

as of 07/31/19 $20,539

100 Marina Shores HOA 101 S. Manhattan Place HOA 118 Wadsworth Ave. HOA 515 San Vicente HOA 720 Shoreham Drive HOA 909 El Centro, Inc. 948 20th Street HOA 1050 3rd Street, Inc. 11767 Sunset Boulevard Association 1242 Berkeley Street HOA 1437 Berkley Street HOA 15206 Burbank Blvd. HOA 1715 California Ave. HOA 1835 7th Street HOA 2050 Artesia HOA 2138 Stewart Street HOA 25370-72 ½ Malibu Road HOA 2641 4th Street HOA 3049-Design Villas HOA 4424 Whitsett Avenue HOA 4820 Bellflower HOA Ali Condominiums OA Armour Lane Condominium Avis HOA Avocado Glen HOA Berkeley Townhouse HOA, Inc. Beverly Hills Villas HOA Beverly Westwood Condominium HOA, Inc. Blossom Vanderbilt COA Bodger Park Condominiums HOA Bougainvillea Townhomes HOA Cabrillo Landing HOA

Casa de Suenos CA Casa Loma Associations, Inc. Casita De La HOA Catalina Plaza HOA Centinela Townhomes II HOA Channel View Terraces HOA Chateau Goshen HOA Culver Centrale HOA Culver City Gardens Del Prado HOA Eight on Twenty HOA El Segundo Peppertree HOA Fairway Pointe HOA Flowers Street Lofts HOA Gateway Village HOA Gorham Park HOA, Inc. Harbor Ridge HOA Hermosa Surf Condos, Inc. Hillcrest Meadows HOA, Inc. Hillcrest Rolling Hills HOA, Inc. Hopi HOA Irena Vista OA Kelton Arms HOA Kester Villas HOA La Palma Estates HOA Lake at Walnut C.A. Lawford HOA Longfellow Village HOA Los Cerros HOA Oak Hill Condominium HOA Oakbridge HOA Ocean West COA

Pacific Bougainvillea, Inc. Pacific Gardens Terrace HOA Pacific View Condominiums HOA Park Crest HOA Polynesian OA Primera Terra HOA Roseman Law, APC Roxbury Park COA Seascape-Redondo HOA, Inc. Seasons West HOA Silver Spur Court HOA SiSi Villas HOA South Bay Crest HOA South Bay Estates HOA South Hermosa Townhomes HOA Spencer Estates HOA Terra Bella Pasadena CA Textile Building OA The Vista Pacifica HOA Villa Cordoba HOA Villa Del Sol Villas HOA Villa Capri Townhomes HOA Villa Serena HOA VIP Goshen Association Virgil Courts HOA Vista Catalina HOA Vita Bella HOA Vogue Condominium Association Westside Townhouses HOA Wilshire Selby Towers East CA, Inc. Woodbury Maintenance Corp. Yukon II Townhomes COA

What is CLAC? THE CALIFORNIA LEGISLATIVE ACTION COMMITTEE (CLAC) IS A VOLUNTEER COMMITTEE OF THE COMMUNITY ASSOCIATIONS INSTITUTE (CAI) CONSISTING OF HOMEOWNERS AND PROFESSIONALS SERVING COMMUNITY ASSOCIATIONS. CAI IS THE LARGEST ADVOCACY ORGANIZATION IN AMERICA DEDICATED TO MONITORING LEGISLATION, EDUCATING ELECTED STATE LAWMAKERS, AND PROTECTING THE INTERESTS OF THOSE LIVING IN COMMUNITY ASSOCIATIONS IN CALIFORNIA.

ABOUT THE ORGANIZATION  Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters.  R epresents over 13 million homeowners and property owners in more than 52,000 associations throughout California.  Comprises association homeowners, board members and the professional business partners that service them.  Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions.  Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.

CLAC’S MISSION To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.

CAI-Greater Los Angeles Chapter

17315 Studebaker Rd., Suite 213 Cerritos, California 90703 800.485.8056 n Fax 800.485.8057 www.ReserveStudiesInc.com

September/October 2019 | www.cai-glac.org 31

PCAM  PRIDE ®

We are very proud of this manager who has recently earned the Professional Community Association Manager (PCAM®) designation after successfully completing CAI’s Professional Management Development program. Maglio “Fernando” Morales, CMCA®, AMS®, PCAM® Fernando Morales has worked in community management for nine years and is currently General Manager of The Brentwood At Kiowa HOA. Prior to that he was General Manager of Sea Colony II in Santa Monica for seven years and a portfolio manager for RCI Property Services for one year. Before community association management, Fernando worked in the construction industry for many years. Fernando has held a Certified Manager of Community Associations (CMCA®) certification since 2013, the Association Management Specialist (AMS®) designation since 2015, and most he recently received his Professional Community Association Manager (PCAM®) designation. He graduated from Cal Poly Pomona with a Bachelor of Science Degree in Business with an emphasis on Operations Management. Fernando has lived in Los Angeles for many years and enjoys running, cycling and traveling. The Professional Community Association Manager (PCAM®) designation is the pinnacle of professional achievement for managers with advanced-level skills and experience. To earn the PCAM® designation, managers must have five years of community association management experience and complete more than 100 hours of coursework, including a challenging case study analysis of a community association. In addition, PCAM designees must fulfill continuing education and service requirements and adhere to a code of ethics.

Talk to us about your community association needs. We can help. Popular Association Banking exclusively serves the community association industry. We offer:1 • Financing for building repairs & capital improvements. • Competitive fixed rates with terms up to 15 years. Plus, your deposits are eligible for multi-million dollar FDIC insurance with ICS® and CDARS®.2 Contact our Southern California Relationship Manager today! Larry Hooper, V.P. Office: 714.864.5171 Cell: 949.842.6161 Toll free: 800.233.7164 LHooper@popular.com

VINYL FENCING PATIO COVERS

Mike Karamanoukian Tel: 323-276-1112 Cell:213-399-0768 Fax:323-276-1114 1-877-31-VINYL 2424 North San Fernando Rd Los Angeles, CA 90065

32

FENCE DECKING RAILING GAZEBOS PATIO COVERS GATES

Lic#884502

Mike@GnGVinyl.com www.GnGVinyl.com

www.cai-glac.org | September/October 2019

www.AssociationBankers.com

1. Subject to credit approval. 2. ICS® and CDARS® are registered service marks of Promontory Interfinancial Network, LLC. Copyright © 2018 Popular Bank. Member FDIC.

CAI-Greater Los Angeles Chapter

CAI National Conference Highlights KELLY RICHARDSON HONORED WITH BYRON HANKE AWARD

Left to right: Neda Nehouray, CMCA®, AMS®, 2019 Chapter President; Joan Urbaniak, CMCA®, MBA, Chapter Executive Director; Greg Borzilleri, 2018 Chapter President; Sascha Macias, CMCA®, AMS®, PCAM®, 2019 President Elect.

CHAPTER WINS TWO NATIONAL AWARDS

C

AI-GLAC Chapter leaders were proud to accept two 2018 achievement awards at the CAI National Conference in May.

Membership: For the Race to 1,000 Membership Campaign that grew chapter membership to more than 1,000 members in 2018. Race to 1,000+ and two ancillary rewards programs (Recruiter-of-the-Month Raffle and the Referral Rewards Program) were designed to help the Chapter reach its 1,000-member goal. The Membership Committee was determined to include as many members as possible in the recruitment process so all could feel pride when we reached 1,000+ members. The focus was also on increasing membership in the Manager and Homeowner Volunteer Leader categories. It was designed to encourage recruiters to take advantage of the new membership structure for HOA boards and bring in HOA Volunteer Leaders by counting each member of an HOA individually. Overall Excellence Award: In recognition of overall excellence in public affairs, membership, chapter management & development, member services, and leadership. The Chapter submitted achievement milestones for each of the categories above. This award is given for achieving scores of 80% or more from the judges of each of the above categories.

CAI-Greater Los Angeles Chapter

Kelly G. Richardson, Esq. CCAL was honored at the CAI National Conference with the Byron Hanke Award. Named for one of CAI’s original founders, this award is presented periodically to an individual who supports the education of and research for homeowners and homeowner-controlled associations. He and his colleagues created the California CID Law Course—the homeowner education course in California—and is one of the advocates behind the highly successful California Legal Forum. He has served as a member of the College of Community Association Lawyers Membership Committee, Audit Committee, Foundation for Community Association Research Board of Directors, and CAI Board of Trustees, including a term as CAI president in 2016. Kelly is also a past president of the CAI-Greater Los Left to right: Cat Carmichael , CMCA®, PCAM®, 2019 CAI National President; Kelly Richardson, Esq. CCAL; Angeles Chapter. Ursula Burgess, Esq., CAI National 2019 President Elect.

KIMBERLY LILLEY HONORED WITH NATIONAL EXCELLENCE IN CHAPTER LEADERSHIP AWARD Kimberly Lilley, CIRMS, CMCA was presented at the Conference with the Excellence in Chapter Leadership Award. This award, given for the first time, honors an individual who has worked across chapters, has made significant contributions to advance national-chapter relations, and has provided support to chapter leaders. Kimberly is the Director of Business Development at Berg Insurance Agency. A member of several chapters, she has worked diligently, volunteering countless hours to Legislative Support Committees as a Chapter Liaison and Delegate, writing articles for publications, authoring and teaching seminars, and planning innovative educational Left to right: Ursula Burgess, Esq., CAI National events to further 2019 President Elect, Kimberly Lilley, CMCA®, CIRMSTM; Cat Carmichael, CMCA®, PCAM®, 2019 CAI community manager National President. knowledge. September/October 2019 | www.cai-glac.org 33

WELCOME

NEW CAI-GLAC MEMBERS! AS OF AUGUST 15, 2019

BUSINESS PROFESSIONALS Alloy Home Alpha Video Surveillance BELFOR Environmental, Inc. Brandford Restoration Services CINC Capital, LLC CM Squared, Inc. Commercial Cleaning Systems Donley Construction Consultants DWMS, Inc. HomeWise Docs.com MSE Landscape Professionals, Inc. Retrofitting360 Servpro of Santa Clarita Valley Triplett Painting & Restoration Vendor Smart WelcomeLink

RECRUITER CAI National CAI National Lyn Infurchia CAI National CAI National CAI National Andrew Sanders CAI National Christine Taylor, CMCA®, AMS® CAI National CAI National CAI National Nancy Yamaoka CAI National CAI National CAI National

COMMUNITY ASSOCIATIONS Bedford Parc HOA Harbour Walk Terrace HOA New Horizons-South Bay Association Village Palos Verdes HOA

Diane Lortie-Dudasik, CCAM-PM® Hillary Smith Linda Crickmore Ariel Hess, CCAM®, CMCA®, AMS®

COMMUNITY MANAGERS Larry Andrick Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc. Greg Ballanti Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc. Nancy Beltran Ervin Mezey, CMCA®, AMS® ICON Realty Services, Inc. Shawn Bieber Matt Davidson, CMCA®, CCAM-HR® Action Property Management Christine Borland Matt Davidson, CMCA®, CCAM-HR® Action Property Management Marcel Coronado Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc. Berta De La Cruz Alyson Williams Park Ocean Condominium Association Joseph De Nava Ervin Mezey, CMCA®, AMS® ICON Realty Services, Inc. Charla Duncan Heather Nutt Jenkins Properties Management, Inc. Marla Fernandez Guillermo Amador Action Property Management Curtis Galloway Erik Rivera, CMCA®, AMS®, PCAM® Trilliant Property Management Tom Garofalo Andrew Marble, CCAM®, CMCA®, AMS® National Property Management Group, Inc. Howard Harris CAI National PMI Antelope Valley Monica Heredia Matt Davidson, CMCA®, CCAM-HR® Action Property Management Christopher Huynh Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc.

34

www.cai-glac.org | September/October 2019

Randi Johnson Management Professionals, Inc. AAMC Arielle Jones Action Property Management Josef Nikolas Kanapi Trilliant Property Management Shaun Kramm Trilliant Property Management Francis Langlois Action Property Management Garrett Lewis PMP Management AAMC Laurent Melin Action Property Management Johnny Oliva Manhattan Management Corporation Brandon Patterson Action Property Management Derek Silva PMP Management AAMC Karlin Van Rossen PMP Management AAMC Mirela Volden International Tower Owners Association Alexandra Walmsley PMP Management AAMC James Withers PMP Management AAMC Cheryl Wolfe ICON Realty Services, Inc. Christiane Zborovsky HOA Organizers, Inc. COMMUNITY ASSOCIATION LEADERS Korwin Anderson Virginia Gallander Denise Kurtzer

Michael Huffman, CMCA®, AMS®, PCAM® Matt Davidson, CMCA®, CCAM-HR® Erik Rivera, CMCA®, AMS®, PCAM® Erik Rivera, CMCA®, AMS®, PCAM® Matt Davidson, CMCA®, CCAM-HR® Brandon Grosh, CMCA®, AMS®, PCAM® Matt Davidson, CMCA®, CCAM-HR® Laine Sadoff, CEO Matt Davidson, CMCA®, CCAM-HR® Brandon Grosh, CMCA®, AMS®, PCAM® Brandon Grosh, CMCA®, AMS®, PCAM® Craig Phillips, CCAM®, CMCA®, AMS®, PCAM® Brandon Grosh, CMCA®, AMS®, PCAM® Brandon Grosh, CMCA®, AMS®, PCAM® Ervin Mezey, CMCA®, AMS® Neda Nehouray, CMCA®, AMS®

CAI National Al Masters, CCAM® CAI National

CAI-Greater Los Angeles Chapter

OUR THANKS TO RENEWING MEMBERS! AS OF JULY 31, 2019

BUSINESS PROFESSIONALS Accurate Termite & Pest Control Adams|Stirling PLC Alliance Environmental Group, Inc. American Heritage Landscape Architectural & Engineering Design Group Association Dues Assurance Corporation Benjamin Moore & Co. BuildingLink.com Data Systems Services Fireplace Solutions The Chimney Sweeper Global Security Concepts, Inc. Jon Wayne Construction and Consulting Liftech Elevator Services, Inc. McGowan Program Administrators Mission Association Financial Management, Inc. On Time Building Maintenance, Inc. Pacific Premier HOA & Property Banking Pacific Western Bank Payne Pest Management Pilot Painting & Construction, Inc. Richardson|Ober PC S.B.S. Lien Services Sandra Macdonald Insurance Securitas Security Services USA, Inc. Servpro of Santa Clarita Valley SKY Painting Smoke Free Apartments.org TOPS Software Unified Protective Services, Inc. WICR, Inc. Waterproofing & Decking COMMUNITY ASSOCIATIONS Bedford Parc HOA Bel Air Crest Master HOA Briarwood #2 HOA, Inc. Bridgeport COA Cabrini Villas HOA Century Woods Condominium Association, Inc. GSG Protective Services, Inc. Harbor Gate HOA Mulholland Heights HOA New Horizons-South Bay Association Park Crest HOA Park Ocean Condominium Association Ports of Call HOA Regatta Seaside HOA Seahill Townhome HOA The Collections at Downtown Burbank Tierra Verde V Villa Vallarta HOA COMMUNITY MANAGEMENT COMPANIES Appleby Property Management, Inc. Cardinal Management Group Cardinal Property Management AAMC CT Prop Management, Inc. Coro Community Management & Consulting Jenkins Properties Management Company, Inc. Metropolitan Property Services, LLC

CAI-Greater Los Angeles Chapter

Scott Management Company SF Valley Management, Inc. COMMUNITY MANAGERS Breanne Atha, CMCA® Common Interest Services, Inc. Kathryn Bartol, CMCA®, AMS® Pardee Homes Omar Bayter Park Northridge HOA Vanessa Benitez Bianca Berredo, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Natasha Bialuski Heather Village Master Association Walter Branch, CMCA®, AMS® Torrance-Windemere HOA Cynthia Brown David Bucks Valley Association Management Inc. Laurene Cail Seabreeze Management Company, Inc. AAMC. Susan Calhoun, CMCA® Valencia Management Group AAMC. Mikaela Collerd, CMCA®, AMS® PMP Management AAMC Monica Cooper Ross Morgan & Company, Inc.AAMC Gilda Curry, CMCA® Scott Management Company Traci De Rago, CMCA® Management Professionals, Inc. AAMC Maria DeLira, CMCA® Icon Iealty Services, Inc. Lyndsie Dellefield, CMCA®, AMS® PMP Management AAMC Charla Duncan Jenkins Properties Management Company, Inc. Brian Fleming, CMCA® Wilshire Regent HOA Amanda Francis, CCAM-LS® Seabreeze Management Company, Inc. AAMC Charles Gill Integrated Property Services, Inc. Wendy Heffernan, CMCA®, AMS® Belcaro Garden Society Lisa Hoffman, CMCA®, AMS® Valencia Management Group AAMC. William Johnson Trade Winds 53433 HOA Brittany Joseph Seabreeze Management Company, Inc. AAMC John Kelly Jenkins Properties Management Company, Inc. Diane Kennedy, CMCA®, AMS® Kennedy Real Estate Management Uther Lai, CMCA®, AMS® ProService Management

Garrett Lewis PMP Management LLC AAMC Scott Long, CMCA®, AMS® Skyline HOA Angelique Madrigal Ross Morgan & Company, Inc. AAMC Leonard McKinley Valencia Management Group AAMC Heather Miller, CMCA® Rubin Properties, Inc. Ruth Moffitt, CMCA®, AMS®, PCAM® Valencia Management Group AAMC Marissa Montiel SF Valley Management, Inc. Scott Moore Valencia Management Group AAMC Dan Nakari, CMCA®, AMS®, PCAM® Vicki Olson, CMCA®, AMS® PMP Management. AAMC Susy Parrott, CMCA® Vintage Group Nelly Penalonzo Seabreeze Management Company, Inc. AAMC Robert Plach, CMCA®, AMS® Valencia Management Group AAMC. Darcella Reeves Briarwood HOA #2, Inc. Alex Roman, CMCA®, AMS® Los Feliz Towers HOA Luc Sasseville Action Property Management Barry Tropp PMP Management AAMC Matthew Wells FirstService Residential AAMC Michelle Underwood, CCAM®, CMCA®, AMS®, PCAM® Cabrini Villas HOA Jill Van Zeebroeck, PCAM® Malibu Management, LLC Teressa Whitsitt, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Ida Worth, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Lori Ziegler, PCAM® Century Woods HOA Reina Zuckerman, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC COMMUNITY ASSOCIATION LEADERS Donna Coffey Peter Goldberg Jeff Goodwin Sirinya Matute Albert Nichols Lisa Roye David Vossler

September/October 2019 | www.cai-glac.org 35

ADVERTISERS INDEX 7 Action Property Management Company

ADVERTISING INFORMATION Dimensions & Rates:

Artwork must not exceed the exact dimensions of that size ad. For more information, call the Chapter office: 818-500-8636.

11 ALLBRIGHT 1-800-PAINTING 9 Association Reserves 21 Beaumont Tashjian 12 Berding & Weil, LLP 32 Ferris Painting, Inc. 32 GNG Vinyl Fencing, Inc. 36 Hi-Tech Painting and Water Proofing

Ad Size

Ad Dimensions

Members

Non-Members

⅛ page

3½" wide x 2" high (Horizontal)

$200

$400

¼ page

3½" wide x 4¾" high (Vertical)

$300

$600

½ page

7½" wide x 4¾" high (Horizontal)

$425

$850

Full Page

7½" wide x 9.75" high (Vertical)

$800

$1,400

15 Macdonald Insurance Agency 29 Mutual of Omaha Bank/CondoCerts 29 Pacific Utility Audit

Payment: Rates are subject to change without notice. By credit card, check or cash. Minimum three-insertion contract. Rates subject to change without notice.

19 Pacific Western Bank

Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.

34 Poindexter & Company, CPAs 32 Popular Association Banking 26 Precision Painting 31 Reserve Studies Inc. 23 R.W. Stein Painting, Inc. 13 Select Painting & Construction, Inc. 27 Segal Insurance Agency, Inc. 27 Witkin & Neal, Inc. 5 Wolf, Rifkin, Shapiro, Schulmen & Rabkin LLP

HI-TECH Painting and Water Proofing

1-800-750-8423

High - Rise

Commercial

H.O.A.

Condominium Exterior

Commercial Exterior

H.O.A. Exterior

Apartment Exterior

Commercial Exterior

H.O.A. Exterior

Commercial Exterior

Commercial Exterior

H.O.A. Exterior

1-800-750-8423 Lic. # B, C-33 866801

www.hitechpainting.com

Tennis Court

Condominium Exterior

36

Commercial Exterior

www.cai-glac.org | September/October 2019

Shopping Mall

FR

EE

Experience the D E AT

M TI

ES

CAI-Greater Los Angeles Chapter

Community Associations Institute Greater Los Angeles Chapter

Presents

MillenniuM BiltMore Hotel los Angeles 506 S. Grand Ave., Los Angeles, CA 90071

sAturdAy, noveMBer 16, 2019

6:00 p.m. 7:00 p.m. 8:00 p.m. 10:30 p.m. $130 $1,300

Cocktails Dinner Gaming & Dancing Raffle Per person Table of 10 Register at www.cai-glac.org Call hotel for a special room rate

Formal Attire Requested

Sponsors CORPORATE

Guard-Systems, Inc. CASINO CHIPS

PLAYING CARDS

ALLBRIGHT 1-800-PAINTING

Accurate Termite & Pest Control

CRAPS TABLE

EmpireWorks Reconstruction & Painting HAPPY HOUR BAR

GSG Protective Services, Inc. DINNER TABLE WINE

Securitas Security Services USA, Inc. SOUVENIR PHOTOS

Retro Experts Inc. PHOTO BOOTH

NuAir Services, Inc.

DJ/ENTERTAINMENT

Servpro of Burbank VALET

Hi-Tech Painting & Decorating, Inc. Pacific Western Bank SWEET SHOPPE

Segal Insurance Agency, Inc. SKY Painting

CAI-GLAC 130 N. Brand Blvd., Ste. 305 Glendale, CA 91203

Change Service Requested

Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject. Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time. From the time you register online, you will have two weeks to view the class. If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area. Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members

Modules Online Fiduciary Duties and Responsibilities Steven A. Roseman, Esq., Roseman Law, APC Rules and Regulations: Adoption & Enforcement Kelly G. Richardson, Esq. CCAL, Richardson|Ober PC Reserve Studies Les Weinberg, RS, MBA, Reserve Studies Inc. Insurance Issues for Common Interest Developments Kimberly Lilley, CMCA®, CIRMS™ , Berg Insurance Agency

Learn more and register now at www.cai-glac.org.