Issuu

Engage

Educate

L.A.’s Premier Source of Information for Community Associations

March/April 2022

Empower

Monday, May 16, 2022

Under — the —

Tee

19216 Singing Hills Dr. • Northridge, CA 91326 TOURNAMENT SCHEDULE

T OUR N A M

To safeguard the health of our members, CDC Guidelines and L.A. County Health Department COVID-19 Orders in place on the event date will be followed. More details to come.

Registration & Breakfast 7:00 – 8:00 a.m. Putting Contest 7:00 – 8:00 a.m. Shotgun Start 8:00 a.m. Lunch 11:00 – 1:30 p.m. Neptune Bar 3:00 p.m. Raffle, Awards, Banquet 4:00 p.m.

Porter Valley Country Club

P RI Z E F O R T HE B ES T T HE M E DECOR AT ED T EE !

REGISTRATION/SPONSORSHIPS

• Foursome–$1000 • Banquet–$60 per person • See Website for Sponsorships Still Available

www.cai-glac.org

HOLE IN ONE

Sponsors

John Forbes Farmers Agency CHAMPIONSHIP

Pacific Western Bank BEVERAGE CART

HI T A E IN - ON E L O H 2 5, 0 0 0 $ N I &W CASH!

CONTEST HOLES

Animal & Insect Pest Management, Inc. Diversified Asphalt Products Hi Tech Painting & Construction KONE Valley Alarm

Roseman Law APC MEET AND GREET The Sherwin-Williams Paint Company American Heritage Landscape Association Reserves-CA/Los Angeles LUNCH Burg Simpson Eldredge Hersch & Jardine, PC Dunn-Edwards Paints CertaPro Painters of Pasadena Reconstruction Experts, Inc. Kasdan Turner Thomson Booth LLP Landcare BLOODY MARYS Precision Painting & Reconstruction iMail Tracking LLC Steve Little Insurance Agency, Inc. GOLF TOWELS The Naumann Law Firm, PC Steve Little Insurance Agency, Inc. Vista Paint Corporation Whitestone Industries

#caiglac

2022 BOARD OF DIRECTORS OFFICERS Alexandria Pollock, CCAM-HR®, CMCA®, AMS®, PCAM®, President BuildingLink.com, LLC, 310-925-9001 Erik Rivera, CMCA®, AMS®, PCAM®, President-Elect Manhattan Pacific Management, Inc., 844-511-0644 Isaac Camacho, Vice President Accurate Termite & Pest Control, 310-837-6483 Kim Province, Secretary Advanced Election Services, 714-783-8646 Matt Davidson, CCAM-HR®, CMCA®, AMS®, Treasurer Action Property Management AAMC®, 800-400-2284 DIRECTORS Leslie Barton, CMCA®, Precision Painting & Reconstruction 310-707-7847 Gary Burns, Mulholland Heights HOA, 818-326-2000 Angelique Madrigal, Ross Morgan & Company, Inc. AAMC®, 818-907-6622 Matt Meadors, CMCA®, AMS® HOA Organizers, Inc., 818-778-3331 Brian D. Moreno, Esq. CCAL, Brian D. Moreno Law Corporation APC 888-578-9673 Diane Schoolsky, Lingate HOA, 323-640-1277

CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®

2022 COMMITTEE CHAIRS COMMUNITY EXPO Michelle Caldwell, ePipe Pipe Restoration Miste Holloway, Seabreeze Management Co., AAMC® COMMUNITY OUTREACH Jessica Koval, CMCA®, AMS®, PCAM®, Action Property Management AAMC® Patti Specht, ServiceMaster Recovery by C2C Restoration EXECUTIVE RETREAT Jerri Gaddis, CMCA®, AMS®, PCAM®, HOA Organizers, Inc.

NEWSWORTHY 6 Grow into Your Greatness with Positive Thoughts 8 You Are POWERFUL! 10 How Do We Create More Community Involvement? 12 Members Share Their Personal Empowerment Journeys 14 Social Media Network Marketing 18 Using Technology to Reach Engagement Goals 20 How CAI Empowers Association Board Members Through Education and Engagement 22 Educated Business Partner Essentials Course 26 Prepare to be Tested

CHAPTER UPDATE 2 Note from the Editor’s Desk 3 Message from the President

NOTEWORTHY 16 Honoring The Chapter’s PCAMs 24 CAI-GLAC Community Outreach Committee Spreads Love on Valentine’s Day 28 News From Sacramento

FYI 4 30 32 32

2022 Upcoming Events New and Renewing Members Advertisers Index Advertising Information

FINANCE Nels Atha, CMCA®, AMS®, PCAM®, Common Interest Services, Inc. GOLF TOURNAMENT Julia Gomes, Accurate Termite & Pest Control Jeff Koscher, BluSky Restoration Contractors, LLC

Our thanks to the Focus Magazine Committee:

HOA EDUCATION Leslie Barton, CMCA®, Precision Painting & Reconstruction

Sean Allen, Esq.,Roseman Law, APC Suvany Cowie, West Hills West Creek HOA Elaine Gower, The Naumann Law Firm, PC Miranda Legaspi, Platinum Security Lesley Millender-Irwin, CCAM®, CMCA®, AMS®, PCAM®, Excelsior at the Americana at Brand HOA Nicole Peterson, CMCA®, AMS®, Valencia Management Group AAMC® Jennifer Schuster, Valley Alarm

LEGISLATIVE Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. MANAGER EDUCATION Helen Cook, CMCA®, AMS®, HOA Organizers, Inc. Martha Perkins, CMCA®, AMS®, Action Property Management AAMC®

Co-chairs: Jocelle Maliwanag, MBA, American Heritage Landscape Diane Rossiter, MBA, CMCA®, AMS®, PCAM®, Bell Canyon Association

MEDIATION SERVICES Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc. MEMBERSHIP Mimi Cortes, SAX Insurance Agency Tracy Robinson, CCAM®, PMP Management AAMC® PROGRAMS/LUNCHEONS/WEBINARS Sascha Macias, CMCA®, AMS®, PCAM®, Roseman Law, APC Mike Perlof, Fenton Grant Mayfield Kaneda &Litt, LLP PUBLICATIONS Jocelle Maliwanag, MBA, American Heritage Landscape Diane Rossiter, MBA, CMCA®, AMS®, PCAM®, Bell Canyon Association

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions STAY CONNECTED: and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2022.

SOCIAL Ashley Hibler, McKenzie Rhody LLP Michael Valenzuela, Vista Paint Corporation

All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.

SOCIAL MEDIA Alana Walker, Reconstruction Experts, Inc. Scott Mikelonis, PMP Management AAMC®

National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

WINE NIGHT Elaine Gower, The Naumann Law Firm, PC Tiffany McCall, CCAM®, Seabreeze Management Company AAMC

CAI-Greater Los Angeles Chapter

1010 N. Central Avenue, #316 Glendale, CA 91202 Office: 818-500-8636

Some graphics provided by unsplash.com and Vecteezy.com

March/April 2022 | www.cai-glac.org

NOTE

FROM THE EDITOR’S DESK

HELLO CHAPTER MEMBERS THANK YOU SO MUCH FOR YOUR CONTINUED SUPPORT AND WE HOPE YOU ENJOY THIS THEME. WE WANT TO PAY HOMAGE TO OUR PUBLICATION TRADITION AND FOCUS ON ENGAGE, EDUCATE AND EMPOWER. IN THIS ISSUE OUR AUTHORS HAVE PROVIDED THEIR OWN EXPERIENCES AND WAYS TO MAXIMIZE THIS THEME IN YOUR CAREERS, PERSONAL LIFE, AND COMMUNITY. The first article is written by an international recording artist and inspirational speaker, who encourages her speakers by engaging, educating, and empowering. Next, we focus on changing the mindset in a community through education. Following that, we focus on engagement and personal empowerment. In addition, this issue looks at the positive and negative engagement in social media and technology, such as cell phones and apps. We wanted to hear the perspective of both a board member and business partner regarding the benefits of attending a CAI luncheon. We included a self-empowerment quiz you can take at the end of this issue. Self-empowerment provides a sense of control in your life. It enables you to take action and achieve your goals. We’ve hidden a small icon somewhere in this issue. So many of our members are seeking their PCAM® designation, it only seemed natural to choose the pin awarded to those who reach that important designation. If you locate it and e-mail joan@cai-glac.org, the first two responders to let Joan know the correct answer, will each win one free registration to a 2022 CAI-GLAC Educational Luncheon. Just provide Joan with a brief description of the icon’s location. Sharp eyes and good luck and we’ll see you at the luncheon. My fellow editor, Diane Rossiter, and I, are excited to be new editors of Focus Magazine and build on the success of our predecessors, Co-Editors Jamilla Davis and Jennifer Schuster. Our goal this year is to discuss important issues that we face in our industry and communities. We are hoping to have more authors interested in writing and make sure the magazine is distributed to the CAI-GLAC members in a timely manner.

CAI’s California Statewide

Common Interest Development Law Course CONDUCTED IN THREE 2.5-HOUR SESSIONS

March 21,23, 25, 2022 9:00am - 11:45am each day

via ZOOM

Online exam following conclusion 30-day window

CAI’s California Common Interest Development Law course is the most compreh legal course available for profes community associations and bo community associations or are a in-depth legal knowledge you w 8-hour course. Participants will review of California and Federal associations. Community mana of the Davis-Stirling Act, Californ law and specifics related to com

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WHO SHOULD ATTEND

Managers of community associations Board members and leaders of community associations Professionals who service community associations

WHY ATTEND? You will...

Gain the in-depth legal knowledge required to operate and manage a community association

Matthew Gardner, Esq. Richardson|Ober|DeNichilo LLP

Member Manager/HOA Leader $65 Nonmember Manager/Homeowner Leader $75 Member Business Partner $105 Nonmember Business Partner $155 This course satisfies CAMICB 8-hour law course requirement.

If you have ideas or suggestions for articles or topics—or would like to author an article or feature this year, please let us know. You can reach us at jmaliwanag@americanheritagelandscape.com. We welcome your input and look forward to sharing this experience with you. Focus Magazine Co-Editor Jocelle Maliwanag, MBA American Heritage Landscape

www.cai-glac.org | March/April 2022

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

CAI-Greater Los Angeles Chapter

Cyrus K

Swed

MESSAGE

FROM THE PRESIDENT

DEAR MEMBERS

2022

is off to a productive start. Most of the Chapter’s fifteen volunteer-led committees have met and are hard at work planning inspired programming and activities for members to enjoy. Every committee kept this year’s theme at the forefront of their planning - “Engage. Educate. Empower.” Our theme is also the title for this edition of Focus Magazine. ENGAGE. In a recent social media post, I challenged each of you to think of one way you can engage a new resident or neighbor in your community, or a colleague at work, and get them excited about your association or about CAI-GLAC. I’d like to reiterate that challenge! I find that when I write something down, I am more apt to remember it. So, write the name of the person you’d like to engage, along with your idea. Please share your results with us on CAI-GLAC’s Facebook, Instagram, and Twitter accounts. You can also invite this person to an upcoming Chapter event, like our newest networking event on April 8th, the Miniature Golf Tournament at Castle Park in Sherman Oaks. We’d love to have your colleagues, neighbors, and industry friends as members of CAI-GLAC if they are not already or have them actively participate in Chapter activities if they are already a member. EDUCATE. I’ll freely admit that education is my favorite part of our theme this year. I was delighted to honor eight new PCAMs in our Chapter at our recent PCAM Luncheon. We were also honored to have Dave Jennings, Sr. Vice President of Education at CAI National, with us for the luncheon. It was refreshing to be together in the same room and enjoy each other’s company, while celebrating the achievements of our colleagues who have earned the pinnacle of community association management designations recognized internationally. To earn the PCAM® designation, a person must have managed community associations for at least five years, pass the M-100 and all M-200 courses, pass the CMCA exam, and pass the PCAM Case Study. This requires dedication to the community association management industry, and well as discipline and experience. Whether you’re a true academic and want to take every PMDP course CAI offers, or you’re new to volunteering on your Board and are looking for opportunities to learn about homeowners association governance, CAI-GLAC has something for you. Check the Chapter’s calendar for upcoming educational webinars and in-person luncheons, and register! (For those who already hold the CMCA®, AMS® or PCAM® designations, you’ll earn continuing education credit. Bonus!) You can also view upcoming educational opportunities through CAI National by going to caionline.org/LearningCenter. There are opportunities for managers, homeowners, and business partners.

CAI-Greater Los Angeles Chapter

EMPOWER. Connecting with knowledgeable industry partners, managers, and homeowner volunteer leaders, and seeking education through CAI, empowers us to be experts in our field. We can handle challenges and problem-solve with the assurance that we know what is best for the homeowners associations we live in and work for. We have a network of strong industry leaders to support our efforts and help us be successful. We have knowledge, confidence, and ability! We are empowered! 2022 Chapter President Alexandria Pollock, CMCA®, AMS®, PCAM®, CCAM-HR® BuildingLink.com, LLC

Coaching to Credentials

Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps? CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation. Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé. A Mentor can: l Help to identify your specific goals. l Provide career guidance. l Provide vision and insight. l Offer support and advice about CAI courses. l Explain the value of credentials. l Motivate you to progress to the next level of professionalism. For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

March/April 2022 | www.cai-glac.org

2022 UPCOMING CHAPTER EVENTS

2022 CAI-GLAC Super Sponsors

MARCH

¢ PLATINUM

Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

ALLBRIGHT 1-800-PAINTING Alliance Association Bank Association Reserves-CA/Los Angeles Berding | Weil Cornwall Security Services, Inc. General Pavement Management McKenzie Rhody, LLP Pacific Western Bank Precision Painting & Reconstruction Sherwin-Williams Paint Company The Naumann Law Firm, PC Trifecta Painting & Construction Whitestone Industries

21-25 Virtual CID Law Webinar – 8:30 a.m. – Via ZOOM

MAY

JUNE

JULY

Lunch Bunch Toastmasters Orientation – 12:00 p.m. – Via ZOOM

In-Person Valencia Breakfast – 8:00 a.m. – B ridgeport HOA Clubhouse, Valencia

In-Person Executive Retreat – 8:00 a.m. – Calamigos Ranch, Malibu

Virtual Board Leadership Workshop-Part 1 – 9:00 – 11:30 a.m. – Via ZOOM

Virtual Board Leadership Workshop-Part 2 – 9:00 – 11:30 a.m. – Via ZOOM

Virtual HOA Evening Webinar – 7:00 p.m. – Via ZOOM

In-Person Educational Luncheon – 11:00 a.m. – Skirball Cultural Center

Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

5-7

CAI National Conference, Orlando, Florida

Golf Tournament – 7:00 a.m. – Porter Valley Country Club, Northridge

Virtual CMCA Review Webinar – 8:30 a.m. – Via ZOOM

In-Person Educational Luncheon – 11:00 a.m. – H ilton Woodland Hills, Woodland Hills

Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

In-Person Community Expo – 11:30 a.m. – Hilton Universal, Universal City

Managers Only Workshop –1:00 p.m. – Via ZOOM

Virtual Educational Webinar – 11:00 a.m. – Via ZOOM

Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

Virtual HOA Educational Webinar – 7:00 p.m. – Via ZOOM

Virtual Board Leadership Workshop – Part 1 – 9:00 – 11:30 a.m. – Via ZOOM

In-Person Educational Luncheon – 11:00 a.m. – Skirball Cultural Center

Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

In-Person Dodger Game – 5:30 p.m. – Dodger Stadium

Virtual Board Leadership Workshop – Part 2 – 9:00 – 11:30 a.m. – Via ZOOM

In-Person Valencia Breakfast – 8:00 a.m. – B ridgeport HOA Clubhouse, Valencia

Events subject to change, see website for possible updates.

www.cai-glac.org | March/April 2022

¢ GOLD Beaumont Tashjjian CertaPro Painters of Pasadena Dunn-Edwards Paints Fenton Grant Mayfield Kaneda & Litt, LLP Hi Tech Painting & Construction Roseman Law, APC Segal Insurance Agency, Inc. Steve Little Insurance Agency, Inc. Valley Alarm

PHOTO BY JEAN-PHILIPPE DELBERGHE ON UNSPLASH.COM

APRIL

¢ SILVER ADAMS|STIRLING PLC American Heritage Landscape Animal & Insect Pest Management, Inc. BEHR PAINT COMPANY Certapro Painters of Pasadena CIT-Community Association Banking Division Design Build Associates Diversified Asphalt Products Ferris Painting, Inc. Gothic Landscape iMail Tracking, LLC Kasdan Turner Thomson Booth LLP Oakridge Landscape PCW Contracting Services Reconstruction Experts, Inc. Reserve Studies Incorporated Select Painting & Construction, Inc. SwedelsonGottlieb Tinnelly Law Group Vista Paint Corporation ¢ BRONZE ADCO Roofing & Waterproofing Burg Simpson Eldredge Hersh & Jardine P.C. Optimum Professional Property Management Owens, Moskowitz & Associates Pacific Premier Bank Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP We thank our 2022 sponsors who have made a substantial contribution to ensure our continued success this year.

CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

STOP WHAT YOU’RE DOING AND CLEAR YOUR MIND. WHAT ARE YOU THINKING RIGHT NOW?

are filled with dread the moment you are conscious, you have already put out dark energy for your day’s journey instead of sending out protective, loving light filled with possibility.

WHAT WERE YOU THINKING RIGHT BEFORE YOU STARTED TO READ THIS?

Why are you making it so hard for yourself?

WHAT WERE YOU THINKING ABOUT WHEN YOU WOKE UP THIS MORNING?

I know, I know. It is not always easy, but as I always say, it doesn’t have to be hard.

WHAT DO YOU THINK ABOUT THROUGHOUT THE DAY?

Grow into Your Greatness with Positive Thoughts

Our thoughts have great power. Thoughts can lift you up, or they can bring you down. And they can encourage you to be a mover and a shaker…or to stay stagnant and paralyzed, inactive.

The truth is, we have a choice about how we decide to think. We can think in whichever way we choose, no matter what anyone says to us and no matter what chaos is going on around us. We get to work with our thoughts for the better, and this means we can change our negative thoughts into positive thoughts. You have the power to see yourself for who you really are instead of being the person your negative thoughts are trying to turn you into. Negative thoughts can tell you lies. “I can’t do this.” “I am ugly.” “I am not good enough.” This day is going to be horrible.” “I am not worthy.”

With that in mind, think about this powerful idea: What we tell ourselves can change our lives. Try to put that idea into perspective: As soon as you wake up, what do you think about? Perhaps you are one of those lucky people who is always filled with positive thoughts:  By Oya Thomas, MA, Guest Author

“It’s going to be a beautiful day!” But you may feel like all of us do from time to time, and you might be thinking, “Oh man, let me get through this day… I am not looking forward to this day… I cannot wait for this day to be over” the second you open your eyes. If this describes how you view most of your days, let me get real with you: You are not giving the day a chance. If you

www.cai-glac.org | March/April 2022

But positive thoughts can reveal who you truly are and support you as you shine your light into the world. “I can do this.” “I am beautiful.” “I am great and have all the resources I need.” “This is going to be a wonderful day filled with opportunities.” “I am worthy.” CAI-Greater Los Angeles Chapter

It might take practice, and you might have to spend some time convincing your mind that these new happy thoughts are true, but just go with it! Everything new takes time to get used to. Knock out those negative thoughts and tell yourself the truth of your greatness. Even if you don’t believe it at first, you will eventually grow into it. You ARE worthy! Now let me ask you: Which negative thoughts are you going to wipe out today to boost you up and allow you to grow

into the greatness you deserve? Which positive thoughts and affirmations will you fill yourself up with? Wishing you the very best today and every day! Oya Thomas, MA, is an award-winning author of The 5 Star Points For Success. She provides trainings to all types of organizations from high schools and colleges to Fortune 500 companies, engaging the attendees on how to nurture their MIND, BODY, SPIRIT, EMOTIONS and ENVIRONMENT so they are happy, healthy, and successful personally and professionally. Oya will be the keynote speaker at the CAI-GLAC April 20 Luncheon. To learn more about her, please visit her website at: www.spiritofoya.com.

If changing the way you see your day scares you, or if you fear the possibility of disappointment, let me tell you, this shift in your thinking WILL change your life. And changing your thinking is this: When you have a negative thought, at any point in your day, go in there and figure out how to flip that negative into a positive.

MANAGEMENT SERVICES On-Site High & Mid-Rise Management Condos and Planned Unit Developments Large Scale Communities Active Adult Communities Strategic Financial Management

We have been serving homeowners associations since 1984 with an emphasis on integrity and ethical service. It is our mission to improve the quality of people’s lives. We’re growing throughout Los Angeles, Orange County, San Diego, and San Francisco!

CAI-Greater Los Angeles Chapter

OTHER SERVICES INCLUDE Developer Project Consulting Hospitality Staffing and Development Preventative Maintenance Solutions

800.400.2284 | info@actionlife.com | actionlife.com

March/April 2022 | www.cai-glac.org

o you know how powerful you actually are? Do you feel powerful? If you did, what would that feel like? What would you do differently? I would start with some fun things like flying to vacation without a plane, then I’d save people from falling from heights, out of buildings, off bridges, and all the other places people fall from. After that, what would you do with your power? If you had this kind of power, what kind of life would you create? “What do you mean, Dave? I can create my own life? A life that I envision? One that I dream about?” You are correct Dear Reader. You have that power!

YOU ARE

Habits, as in our routines, are like the grooves in a record. In fact, science has mapped the grooves in our brains that correspond with certain patterns in our lives. With the brain’s physical limitations and the metaphysical limitations our thoughts put on us, it’s easy to see why seeking to change our thoughts could present a challenge. The simple fact is that we have control over our thoughts. We need to be conscious, and we must act with purpose—not always easy, but we can do it. It doesn’t take as long as we might think to create a new habit or a new groove, one that is based on a new thought. We are very powerful creator beings. By thinking about the life we want to live and using our mind to see and feel ourselves living it that way, we can think our way into living the life we used to just dream about. Sounds simple, yes? It is. The secret is to do it on purpose.

POWERFUL!  By Dave Friedman, Guest Author

What keeps us from living our best life? Our thoughts do. You may have heard that our thoughts create our reality. Our superpower comes from the thoughts we think. Thoughts create things, thoughts create our reality. Research tells us we spend most of our lives thinking the same thoughts over and over. They say that we have somewhere between 15 and 70,000 thoughts a day. And over 98 percent of them are thoughts we’ve thought of before. So, we are obviously thinking something. Therefore, if we would like to live a different reality, we just change our thoughts! “OK then. If it’s that easy, why don’t we just do that?” Because we carry with us many insidious unconscious thoughts that get in our way. We all have thoughts that are part of our personal inner landscape, and some of those thoughts have decided that we need to be protected. From what you may wonder. From things that have happened in our past that hurt us. From memories of when we were in pain. That affects the way we interpret events that don’t feel safe. These thoughts keep us in a place that feels safer to us than changing to something unknown. But, and that’s a big but, we can change the way we think, which changes the way we see the world, which influences the world we see. For example, I was working at a job that was becoming less and less the type of work I wanted to be doing. I started seeing the world from a place of being a victim. I was feeling like I had no control. It was not a world I wanted to hang out in, but it is where I found myself. After realizing the state I had gotten myself into, I changed my thinking about the work, finding things that I enjoyed about it, realigning with the purpose behind it. I focused on the good I was doing for others, and the opportunities I had because of the people I was around. This change of my thoughts changed my attitude, and I found myself enjoying the job. I eventually found something else, but I did that from a place of power, from a place of moving toward the new endeavor, instead of running from the old one.

www.cai-glac.org | March/April 2022

"Alice (in Wonderland) laughed, “One can’t believe impossible things.” “I daresay you hav en’t had much practice,” said the Queen. “When I was younger, I sometimes believed as many as six impossible things before breakfast." Is it possible that by changing your thoughts you can create the life you desire? Remember, Thoughts Create Your Reality! I challenge you to dream your impossible dream—actively and on purpose! Place yourself in it. It helps to really imagine what you want. Surround yourself with the sounds… SEE the colors… SMELL the room! Feel it. Own it! Be it! You are powerful!! Let your thoughts create your reality. Dave Friedman is a Professional Certified Core Energy Life Coach, Speaker, and lifelong musician. He’s passionate about uncovering the good in everyone he meets. Dave can be reached at dave@coachdave4you.com.

CAI-Greater Los Angeles Chapter

REPRESENTING COMMUNITY ASSOCIATIONS IN

ALL AREAS OF REAL ESTATE LAW

• Drafting and enforcement of Bylaws and CC&Rs • General litigation, including mediation and arbitration of disputes with owners • Construction defect litigation • Insurance bad faith litigation • Collection of delinquent assessments • Providing general business advice to homeowners associations.

11400 West Olympic Boulevard Ninth Floor • Los Angeles, CA 90064 (PH.) 310.478.4100 • (FAX) 310.478.6363 www.wrslawyers.com CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

How Do We Create More Community Involvement?  By Marcia Coppola, CMCA®, AMS®, PCAM®

iving in a community association can often come with its own set of challenges. This can range from transparency of current issues to buying into an apathetic community. Serving as a board member you are regularly faced with daunting tasks, such as presenting your community with a potential dues increase or special assessment or approving a budget. So how do we bridge the gap in apathetic or disinterested communities? How do we create more community involvement and encourage owners to participate and contribute to the greater good? In the many years that I have been working as a community manager in this industry, I have found that the formation of committees has brought many people together, especially when it happens to address a hot-button topic. For example, some popular committees include landscaping, violations, parking, and finance. However, the one topic that frequently brings many homeowners and board members together and will be used for the purposes of this article is that of beautification. The idea of beautification and of potentially revamping the community is usually a common goal for many homeowners and board members alike. We usually find that most people are deeply passionate about this and love to get involved in this process and work together for the good of the community. Whether it be figuring out color schemes for building painting or selecting carpeting for common hallways, I have found that you

www.cai-glac.org | January/February 2022

will always find owners who will be interested in this process. So how do we recruit committee members and spread the word about upcoming projects? Extreme communication! Spread the word about the Board’s intentions and projects that they plan to undertake. First, I would discuss this topic at Open Session meetings. I would suggest placing the subject matter on Agendas that are being posted in common areas so people will see what will be discussed and can potentially participate in the meeting. While you’re at it, email blast your agenda and meeting notification to owners so you have more reach within the community. Be specific with your agenda topics to entice them to attend. Perhaps offer coffee and treats at your meetings where important topics are being discussed and publicize it. Next, do not be afraid to send email blasts to your community about what the Board is working on. Generate newsletters or monthly memos and outline what the Board has accomplished and what they intend to do. Consider sending copies of the open session minutes to the community. This provides a very good recap of what is discussed and decided on at meetings. People love to be in-the-know, and the transparency will be appreciated. Another option is to send straw polls and surveys to owners describing the committees, asking what committees they would be interested in joining, and encouraging them to spread the CAI-Greater Los Angeles Chapter

  

Spread the word about the Board’s intentions and projects that they plan to undertake.

word to their neighbors. These can easily be designed and sent digitally with Google Forms or SurveyMonkey, and both platforms provide the capability to track results, making it more organized for the Manager or the Board. Paper memos and surveys also work well. You can distribute these by posting or mailing. This option along with the others mentioned will really show the care and consideration the Board and Manager are providing to their owners. And last, but certainly not least, spread the word. Be neighborly! As residents, getting to know your neighbors is not always a bad thing. Discuss what’s going on and encourage involvement. Get your neighbors’ thoughts and then report to management so that the Board hears potentially-valuable feedback. Once you have received interest from the members of the community, act swiftly and form your committee at a board meeting. Create a Charter outlining the committee’s job scope and expectations—and get to work! The committee members will be expected to work in conjunction with the Board and Manager to obtain proposals and meet with vendors, among

many other things. Once you get going with this type of committee or any other for that matter, you will inherently find more folks getting involved—even ones who usually do not attend meetings or provide input. Now, you will not always get positive feedback and homeowners may not always see eye-toeye, but the takeaway here is that you have already gotten the conversation going. Folks are now contributing their thoughts and efforts for the greater good of the community. In the end, people love to help, they love to provide input, and if they are involved in something and actively contributing to something great, your committee members and community at large will share an unsaid sense of pride with one another and potentially create more opportunities for involvement in the future. Marcia Coppola, CMCA®, AMS®, PCAM®, is the Vice President of Education for HOA Organizers, Inc. and General Manager at Westford Homeowners Association in Los Angeles. She can be reached at marcia@hoaorganizers.com.

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CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

Members Share Their Personal Empowerment Journeys Know Your Strengths By Jake Parvino, CMCA®, AMS® We all know that none of us grew up thinking, “Man, I really want to manage HOAs when I grow up!” Once we give that exciting story of how we “fell into it (some are more humorous than others)," we can really talk about how working in HOA management has become a career and how we have grown into our current positions. I certainly am no different in my story of how I started, but my journey upwards is one of focusing on what I know to be my strengths, what sets me apart from others, and most importantly, focusing on my ability to communicate. In my time as an onsite general manager, I was always the guy that everyone thought was too young to manage their building and staff, so I, of course, had to prove them all wrong! In my effort to do so, I learned more about myself and what makes me unique, and I attribute my growth to one primary skill: the ability to listen and observe. Each person that we encounter is unique, and to truly listen means to listen to their emotions, observe their body language, and pay attention to the tone in conversations and emails. I always go back to an article I read (it’s a bit of a joke in my family) about whether you are a green dot or a red dot. A company had their employees complete a personality assessment and, based on the results, assigned a color-coded dot to their hardhat, which indicated whether the employee liked to receive direct feedback (a green dot) or someone who did not receive feedback well (a red dot). So, I ask, are you a red dot or are you a green dot? But more importantly, are you able to listen to someone and figure out their color code on your own? All of us have skills and talents but, in my humble opinion, the most important question is: Do you take time to truly listen to those around you? When you do, you might be surprised by what you discover, or better yet, where your career may take you! Jake Parvino, CMCA®, AMS® is Vice President at Seabreeze Management Company AAMC. He oversees all operations in the Los Angeles region, including management and strategic direction, project management, budgeting, and personnel. Jake can be reached at jake.parvino@ seabreezemgmt.com.

www.cai-glac.org | March/April 2022

Slow Journey to the Center of the CID Industry By Ryan Gesell, CMCA®, CIRMS™ Like most folks who find themselves in the CID industry, I fell into it—quite accidentally, kicking and screaming and hitting my head the whole way. It began as a job—a more stable alternative to waiting tables, which was the only marketable skill I had after earning a degree in Theatre from UCLA. For the first 10 years, I had one foot out the door. It was still just a job. But slowly things changed. The auditions slowed down. I started a family. I began to form wonderful friendships with vendors and managers and HOA board members. I grew to appreciate things like medical insurance, weekends off (except for those rare board meetings), and the challenges and stimulating discussions that this industry seems to supply on a weekly basis. Two things can be said about the CID industry: 1) There is never a dull moment, and 2) It is recessionproof. These may not be concerns in your 20’s, but they are in your 30’s. Eventually, I made the mental shift to view this industry not just as a job, but as my career. And once I did that, I began to care more and enjoy it more. I began to work harder and smarter. I became more valuable not just to my employer, but to my family and to myself, because I was no longer in that phase of uncertainty in my life. I had a plan. I had a future. And that certainty allowed me to grow as a man, as a father, and as a human being. Once I embraced my journey through the CID industry as a career, I was able to get far more out of it, and was also able to contribute far more to it. Ryan Gesell, CMCA®, CIRMS™, is an Associate Vice President at the Cline Agency Insurance Brokers, a firm specializing in insurance coverage for common interest developments. He can be reached at ryan@clineagency.com.

CAI-Greater Los Angeles Chapter

From Self-Empowerment to the Empowerment of Others By Erik M. Rivera, CMCA®, AMS®, PCAM® My parents came from different socioeconomic backgrounds: my mom, an upper-middle-class family from Orange County—and my dad, who is no stranger to the harsh realities of the echelons of society that many immigrants face. Like many children of immigrant parents, I felt the innate calling to elevate my family and others. Every time I evaluate my current station in life, I realize that I owe every bit of the success, selfempowerment, and liberation I achieved over my life to these two blessings—my parents. Their influence has undoubtedly influenced the man that I am today. I have always strived to be the best version of myself. I have taken every leadership opportunity that has crossed my path. This was never for personal gain, but rather to ensure that those less fortunate, those who are afflicted, have a chance and experience hope and realize that they are not alone.

I have always had a passion for business, and even more so, real estate. One day, around 2006, a friend recommended I apply to a local management firm (at the time, I lived in Las Vegas). That launched my involvement in the CID industry, leading to where I am now. I am humbled to have the opportunity to build a company based on transparency, acceptance, and elevating not only those around us at this moment but also to forge a path to elevate those whose dreams have no limits. I’ve been faced with obstacles at every corner of my life— but I refused to give up. As leaders, we must continue to build momentum to encourage and empower everyone in our sphere of influence. Erik M. Rivera, CMCA®, AMS®, PCAM®, is Founder and CEO of Manhattan Pacific Management, Inc., a full-service management company that serves the common interest development industry in California, Colorado, and New York. He can be reached at erik@manhattanpacificmgmt.com.

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March/April 2022 | www.cai-glac.org

SOCIAL MEDIA NETWORK MARKETING FROM A BUSINESS DEVELOPER’S PERSPECTIVE ROARS BUSINESS OPPORTUNITIES. HOW CAN A COMPANY IMPROVE THEIR RETURN ON INVESTMENT (ROI) FROM SOCIAL MEDIA INTERACTIONS YOU MAY ASK? PROMOTING YOUR BUSINESS THROUGH ADS, PARTNERSHIPS AND NETWORK MARKETING WITH INFLUENCERS SPREADS THE WORD. SOCIAL MEDIA PLATFORMS CREATE GROUPS, COMMUNITIES, AND BUSINESS OPPORTUNITIES. A BUSINESS LAUNCHING A SOCIAL MEDIA MARKETING PLAN IS RESPONSIBLE FOR FINDING ITS SPECIFIC NICHE. I AM GOING TO SHARE MY LITTLE SECRET ON HOW I GREW A FOLLOWING ON MY PERSONAL PROFILE. TWO WORDS: BE CONSISTENT. WHEN YOU SHOW UP CONSISTENTLY ON A SOCIAL MEDIA PLATFORM AND FOCUS IN ON YOUR MESSAGE, YOUR FOLLOWERS AND COMMUNITY BECOME INVESTED IN THE PRODUCT AND/OR SERVICE YOU ARE SHARING. HERE ARE SOME QUESTIONS TO ASK WHEN YOU AND YOUR MARKETING TEAM ARE CREATING A PLAN:

 By Stephanie Romero, MBA social media, your brand subsequently becomes recognizable on any platform. Let’s recap before moving forward: 1. Strategize.

• Why are we using this platform?

2. Increase Brand Awareness.

• Who will/can we reach on this platform?

3. Spread Positive Word of Mouth (WOM).

• What posts and/or stories work best on this platform? • How are my posts distinctive in comparison to others on this platform? It is important to strategize before showing up on any social media platform when you are trying to improve your ROI. Time is money, and if there is not a purpose behind your posts and stories, then you may have wasted your time. The end goal is to acquire interaction, a reaction, or a response. This creates an opening for your business representative to connect with the individual on the other side of the screen. When a strategy is set in place, allow some leeway for any important messages or updates that may occur. Remember, it is important to make your following feel connected to your business, as this increases brand loyalty. Your business profile on any social media platform is linked to your brand. Prospects and customers will continue business or be open to doing business with any company that makes them feel seen and invites any positive feelings. In addition to strategizing, brand awareness plays a huge role in Social Media Network Marketing. When you increase brand awareness on any platform, your business may automatically have a positive correlation with brand recognition. When any prospect or customer frequently sees your brand’s message on

www.cai-glac.org | March/April 2022

The last tip is Positive Word of Mouth (WOM). Realistically speaking, every single post can be shared by anyone who follows you. It is important to share your company’s vision and mission through the platform. Social media platforms are a tool to influence the purchase of a service or product. Most purchase decisions across these networks and word of mouth (WOM) are a progressively important part of every business developer’s job. Positive experiences on social media platforms are directly linked to opportunities. As someone who implements experiential marketing, social media platforms are a great tool to create a positive experience through contests, raffles/giveaways, polls, and advertisements. Social media is a cost-efficient digital marketing method which allows you to increase visibility and positive WOM. Creating a profile is free, and advertisements or paid promotions can be capped with any budget you set. Now, let us talk about some of the negative engagements that can occur using social media platforms. You may receive a negative comment or message on occasion, yet this gives you the opportunity to make any necessary corrections. Another downside to social media platforms is the ads you are frequently flooded with. If you have an account and are on any of these platforms, within the first five minutes you have probably seen a minimum of two advertisements. There are ads everywhere! Even CAI-Greater Los Angeles Chapter

though this sounds like a nuisance, the ads appearing are based off profiles you follow or previous searches. It is rare that you will be targeted by an ad that has no relevance to you. Social media platforms generate most of their income through advertising and target marketing. Another downside is the challenge of being found through hashtags, unless you are actively network marketing (a model that promotes the creation of networks of individuals or companies to grow the business). Before, hashtags were a great way to be seen, but social media platform algorithms are constantly changing. Therefore, it is important to stay up-todate on how to stay in front of your targeted audience. Furthermore, advertising on social media platforms has different target markets, and you control who your ad is targeting. It is extremely important to determine your ideal client. This is where research and development create a foundation for your ad budget. Making sure you know specifically who to target is one way to counter any downsides that come with social media platforms. Social media platforms can be challenging but at the end of the day, society is socializing on these platforms.

Now that we have covered the business side of using social media platforms to increase ROI, let’s briefly discuss the opportunities for associations, communities, and industries. Communication is key in any group setting. The ability to communicate, share and present updates in a fun and influential way can create growth for any group. Videos that can be shared at any time effortlessly, and the same video being shared through influencers pages, can also create more engagement. Identifying influential individuals who can share important messages is key for groups seeking growth.

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Stephanie Romero, MBA, is the Business Development Manager at Aeroscopic Environmental, Inc., a company that provides environmental remediation services throughout the Los Angeles area. She can be reached at stephanie@aeroscopic.com.

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HONORING THE C T

hirty-five PCAMs and event sponsors recently attended our annual PCAM Luncheon at the beautiful City Club Los Angeles on February 17. The group also welcomed Dave Jennings, Senior Vice President of Education at CAI National, who was able to be there and say a few congratulatory words.

This annual luncheon is an opportunity for the elite group of managers who hold the Professional Community Association Manager (PCAM®) designation to recognize the Chapter’s newest designees. This year, the Chapter recognized Marcia Coppola (HOA Organizers, Inc. AAMC®), Flint Faulkner (Action Property Management Company AAMC®), Jerri Gaddis (HOA Organizers, Inc. AAMC®), Jessica Koval (Action Property Management Company AAMC®), Neda Nehouray (HOA Organizers, Inc AAMC®), and Janet Ulrich (HOA Organizers, Inc. AAMC®). We missed recent designees Diane Rossiter (Bell Canyon Association) and Gary Choppé (HOA Management of Santa Clarita) who were unable attend. They will be honored at a future event. To obtain the PCAM®, a manager must have five years of community association management experience, earned the CMCA® certification, completed all six M-200 level PMDP courses, and passed the Case Study. To help managers through the process, the Chapter developed the award-winning Coaching to Credentials manager mentor program. “As I was going through the process of getting my PCAM, I had a lot of questions—so, I thought it would be good to have somebody to go to, that you can call on, because it’s challenging as you go through the program. You just want to keep going and be able to pick up the phone and get help,” said Jessica Koval. There are currently 10 mentors in the program and the the Chapter is looking for more. If you are interested in becoming a mentor, or would like to be coached, please call the Chapter Office at 818-500-8636.

www.cai-glac.org | March/April 2022

CAI-Greater Los Angeles Chapter

CHAPTER’S PCAMs Sponsors

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Ramona Acosta Nels Atha James Beard Dave Brock Kelly Bunnell Donald Campbell Tami Chavin Gary Choppé Marcia Coppola Warren Davidoff Manuel Diaz Patricia DuBuque Vicki Egan Farrah Esquer Meigan Everett Flint Faulkner Sabrina French Jerri Gaddis Tammy Gamblin Brandon Grosh

Beaumont Tashjian Burg Simpson Eldredge Hersh & Jardine, PC Fiore, Racobs & Powers APLC HOA Organizers, Inc. AAMC Pacific Western Bank Ross Morgan & Company, Inc. AAMC The Miller Law Firm Valencia Management Group AAMC

Marcia Coppola

Jerri Gaddis

Janet Ulrich

Jessica Koval

THE PHOTOS ABOVE SHOW CHAPTER PRESIDENT ALEXANDRIA POLLOCK WITH NEW DESIGNEES.

CAI-Greater Los Angeles Chapter

Jeff Hayward Elvin Hidalgo Shanne Ho Russell Hoffman Michael Huffman Karen Kokowicz Jessica Koval Donyelle La-Key Lorna Leviste Gregg Lotane Ted Loveder Sascha Macias Erik Mendez Lesley Millender-Irwin Ruth Moffitt Fernando Morales Brian Murphy Julius Nagy Daniel Nakari Neda Nehouray

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Peggy O’Donoghue Pete Ong, Jr. Joanne Peña Craig Phillips Alexandria Pollock Erik M. Rivera Diane Rossiter Melissa Rothe Edmund Sellman, Jr. Robert Sides Michael Sukey Dawn Suskin Janet Ulrich Michelle Underwood Jill Van Zeebroeck Hamlet Vazquez Jeremy Wilson Vanessa Wuestewald William Yarian Lori Ziegler

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March/April 2022 | www.cai-glac.org

Using Technology to Reach Engagement Goals

 By Melody Fritz

TECHNOLOGY CAN CREATE OPPORTUNITIES FOR ENGAGEMENT, BUT WHAT DOES THAT REALLY MEAN? ENGAGEMENT IS A BROAD TERM! IF YOU DON’T DEFINE WHAT ENGAGEMENT MEANS IN YOUR COMMUNITY, HOW CAN YOU KNOW IF YOU ARE WORKING TOWARD IT? BEFORE SETTING OUT TO ENGAGE MEMBERS, DEFINE THE GOAL AND THEN DEVELOP A PLAN TO GET THERE. HERE ARE A FEW EXAMPLES OF ENGAGEMENT GOALS AND HOW TECHNOLOGY CAN SUPPORT THESE EFFORTS. ENGAGE TO EDUCATE Association members must be aware of and understand their community’s rules and policies. Keep owners informed by providing online access to the association’s governing documents, financials, and meeting minutes, but don’t stop there. Technology enables you to proactively communicate to members where they live: on their mobile devices. Text messaging and mobile communication apps can help bypass cluttered email inboxes to help reach residents. Homeowners are demanding transparency now more than ever, and technology can help you achieve this. ENGAGE TO EMPOWER Association business is not always conducted during office hours. Not surprisingly, homeowners think about their community association when they are at home on evenings and weekends. They want to make reservations, submit maintenance requests, fill out architectural modification forms, and RSVP for community events

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www.cai-glac.org | March/April 2022

CAI-Greater Los Angeles Chapter

when it is convenient for them. Simplify community association living by offering self-service features on the community website or mobile app so residents can help themselves—anytime, anywhere. Integrating your association’s website with your accounting software can empower members to view their payment history, balance, violation notices, and other requests all in one place. You can also offer members the convenience of paying assessments online if your website is integrated with your payment processing system. Use technology to expand resident support—not replace it. Offer technology as a way for members to help themselves and always be ready to answer questions when needed. ENGAGE TO ENCOURAGE Engagement is the key to helping members feel more connected with their association and each other. To engage residents, make them aware of upcoming meetings and social events with an online community calendar. Encourage members to get involved by sharing volunteer opportunities and making it easy to apply for committee openings online. Homeowners who are active in their association can also have a powerful, positive effect in the surrounding community. AN ENGAGING ENVIRONMENT We cannot discuss association engagement without discussing online engagement. Social media itself is a polarizing topic, but we can’t pretend it doesn’t exist; nor should we. Conversations are important. Connections are important! If we aim to engage members online, we must provide a positive environment that facilitates helpful, meaningful interactions.

Start by selecting an official online platform for the association. If there is not an official place for members to access association information, they will turn somewhere else. Do not let residents mistake an unauthorized platform for official association communication. Unofficial social networks can easily become a mess of confusion, negativity, and harmful misinformation. Avoid that by making sure members know exactly where to go for accurate association information. Community associations establish and enforce rules that maintain the value and well-being of the association. We can look at the association’s online community through the same lens. Members must understand what to expect—and what is expected of them—on this platform. Set the expectation by developing guidelines for the association’s online platform. Clearly state these guidelines and how they will be enforced in a formal social media or electronic communication policy. As part of the association management industry, we have a powerful opportunity to do good in the communities we serve. By using technology to engage association members, we can create more informed, empowered, and connected communities. Those are goals worth working toward. Melody Fritz is the Communications Manager at Nabr Network, a community association communication management software provider. She can be reached at melody.fritz@nabrnetwork.com.

smacdonald@farmersagent.com www.farmersagent.com/smacdonald License #:0573169

CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

ducation is an ongoing process. Every day of our lives is an opportunity to become a better, more educated individual. As volunteer board members we need as much help as we can get preparing ourselves for such a daunting governance task. Each of us comes from a different background—educationally, professionally, and experience living in an HOA community. Thanks to the extensive resources of Community Associations Institute (CAI), we have an advantage over other homeowners and board members. It behooves us to take the time to benefit from as many of these opportunities as time will allow.

email blasts announcing future events. Additionally, they have some great free items for you to take home. I usually share these with my fellow homeowners when we meet for board meetings. The service providers also hold a business card raffle, offering a nice gift basket or gift card for shopping. Just a fun added benefit.

How CAI Empowers Association Board Members Through Education and Engagement ¢¢¢ By Diane Schoolsky

The Board Leadership Workshop, an orientation for new HOA board members that takes place on the weekend, is a fantastic start. This is offered five times each year by our local chapter and consists of eight hours of intensive training regarding what is expected of you as a board member and what help you can expect to get from your management company. When I took this class five years ago, I had already served on my board for several years. The information in the training was still quite the eye opener and well worth my time and effort. The webinars being offered, many at no charge to CAI members, are always informative. The topics chosen are those that are the most pertinent to what is happening today in the HOA world. Some of the recent topics which especially benefited me include dealing with plumbing issues, contracting with vendors to solicit bids, explanation of new laws and how they affect us, the importance of reserve studies, and how to conduct productive board meetings. In-person luncheons offer a different perspective than the webinars. Here, you are meeting in person with colleagues from the three legs of our organization (Homeowner Volunteer Leaders, Community Managers, Business Partners). There are Business Partners (service providers) at booths for you to spend one-on-one time with, representing many diverse companies. These usually include landscapers, bankers, insurance agents, piping specialists, attorneys, paint suppliers and painting contractors, general contractors, pest control providers, restoration experts, reserve study specialists, and others. These representatives are there to answer questions, provide informative handouts, and impart contact information for future needs. These luncheons are a terrific way to build your own business card file for future reference. This is also an opportunity to sign up for

www.cai-glac.org | March/April 2022

These meetings also provide an opportunity to talk to representatives from other management companies, which is especially helpful if you are looking to make a change in management. Many of those who attend these luncheons have CAI certifications and designations in their field of expertise and are a wonderful sounding board concerning what is happening in other communities and how they are handling the ongoing COVID crisis. The final group you interact with are your fellow board members and homeowners. Here you can commiserate on your day-to-day issues and discuss how other associations are handling them.

Top this off with a delicious lunch and great speakers with an informative educational topic. Over the years the subjects have widely varied from how to handle difficult people, time budgeting, new laws, how to roll with the punches, and many more. As a member, these in-person events are available for a small fee. Many are now being held outdoors to provide a safer environment. Pick and choose which topics most interest you and join us for enrichment and entertainment. Hopefully I will see many of you at our upcoming events. Check the CAI-Greater Los Angeles Chapter’s website www.cai-glac.org for upcoming events, like inperson luncheons and our new miniature golf tournament in April. Also, consider signing your board of directors up as a whole entity, as this is less expensive than individual memberships. This way the entire board can be better educated. May this year be better than last and may CAI be of service to you going forward. We are never too old learn. If a day goes by that we did not learn something, then that day was not successful. Diane Schoolsky has been an HOA homeowner since 1988. She joined CAI approximately seven years ago and serves as president of her community association. Now retired from teaching, Diane is an active member of the CAI-Greater Los Angeles Chapter’s Board of Directors and serves on three separate CAI committees. She can be reached via email at dianeschoolsky@icloud.com

CAI-Greater Los Angeles Chapter

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March/April 2022 | www.cai-glac.org

Educated Business Partner Essentials Course By Jamilla Davis

he Educated Business Partner Essentials course educates a CAI Business Partner member about the operation of community associations, giving you and your business a competitive edge within the industry. It begins with an introduction to CAI and its purpose of educating more than 34,000 members, consisting of Community Association Managers, Community Association Volunteers Leaders / Homeowners, and Business Partners. The course breaks down the different types and characteristics of Common Interest Developments (CIDs) and their maintenance obligations. It explains the different governing documents in

detail and how they may impact contract language and the standards of how work is completed. The course continues with insight into insurance and laws, bidding and contracting protocols, and what you should expect when working with community associations. As Business Partners, this invaluable information helps us align our practices with the laws and codes HOAs must follow. The class explains why and how working with community associations is different than with other market segments. Knowing who the decision makers are and how to effectively communicate with them saves your business time and money.

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www.cai-glac.org | March/April 2022

CAI-Greater Los Angeles Chapter

Ethics, professionalism, and proper conduct are high standards, and the course discusses the CAI Code of Ethics, prohibited actions, and acceptable networking.

will receive a certificate, and your name is posted on both the CAI National and your local chapter’s websites with the CAI Educated Business Partner member distinction.

The above is just a brief description of what the course offers!

I highly recommend that all Business Partners take the course, especially Business Partners new to CAI. The Educated Business Partner distinction gave me the knowledge and confidence to work productively with HOAs. Knowing their inner workings prepared me to be a better service provider and instilled my commitment to CAI and the industry.

To earn the distinction, a Business Partner must:  Be an active member of CAI  Take the course  Pass the exam with 70% or higher The 3 to 4-hour on-line course is accessible on the CAI National website (https://www.caionline.org/LearningCenter/Educationfor-Business-Partners) Immediately after the course, there is a 20-question exam. Individuals who pass the course gain special recognition among thousands of companies and professionals. You

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March/April 2022 | www.cai-glac.org

CAI-GLAC Community Outreach Committee Spreads

Love on Valentine's Day

amika Moore, representing the CAI-GLAC Community Outreach Committee, delivered personally-signed Valentine’s Day cards, coloring and crossword puzzle books, and goodies to 138 residents and 180 staff of the Windsor Gardens Convalescent Center in Long Beach. It was special day for her because her mom is a temporary resident there and Tamika knows many of the residents personally. Since the Committee was unable to deliver the cards and goodies to each room, Tamika also presented hand baked cookies to Activity Director Gladys Celine and the staff to thank them for making the internal room-by-room deliveries. When asked about reactions to the delivery, Tamika commented, “There were so many smiles and so much love! Everyone appreciated that they were remembered on Valentine’s Day!” 24

www.cai-glac.org | March/April 2022

Our sincere thanks to Tamika and to the Outreach Committee members who donated and signed the cards: Committee Co-Chairs Jessica Koval (Action Property Management AAMC) and Patti Specht (ServiceMaster by C2C Restoration), Carolina Badillo ( HOA Organizers, Inc.), Carla Gray (BrightView Landscape Services), Jerri Gaddis (HOA Organizers, Inc. AAMC), Laurie Hargrove (KONE), Aly Lopez (FirstService Residential AAMC), Angelique Madrigal (Ross Morgan & Company, Inc. AAMC), Jocelle Maliwanag ( American Heritage Landscape), Tamika Moore (Dunn-Edwards Paints), Martha Perkins (Action Property Management AAMC), Alexandria Pollock (BuildingLink. com, LLC), Stephanie Romero (Aeroscopic Environmental, Inc.), Stewart Sexton (International Tower Owners Association), Michelle Rodrigues (Seabreeze Management Company AAMC), David Rodrigues (Platinum Security, Inc.) and Eric Sasala (BluSky Restoration Contractors, LLC). We would also like to extend a special thanks to Stewart, David, and Tamika for their additional monetary donation to help defray the cost of the goodies. CAI-Greater Los Angeles Chapter

 Tamika's mom, Darleta Cato 

CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

››› Prepare to be Tested by Coach Bobbi Want to know where you are at on your professional-empowerment journey? This quiz incorporates psychological research findings as the basis of its questions, to help give you an idea of how empowered you are in your business and professional life. Q 1.

What is Empowerment? It is the _____________ of decision making power in an organization Realignment

Q 2.

Giving up

Redistribution

Appointment

Four key words of an empowered employee are: Authorized, Enabled, Capable, Willing Authorized, Accountable, Capable, Willing Authorized, Accountable, Enthusiastic, Capable Willing, Authorized, Accountable, Trusted

Q. 3. Below are the roles of a coach, EXCEPT: Policeman Facilitator Consultant Trainer Q. 4. Promotes empowerment by being a consistent role model, mentor and trainer. Commitment

Facilitation Leadership Leader

Q. 5. Empowered teams contribute to _____________ of productivity improvement? 20-30% 10-15% 5-10% 15-25% Q. 6. Self- advocacy is speaking for yourself, making your own decisions, and reaching out for help when you need it. True False Q. 7. To achieve empowerment, organizations must encourage participation, innovation, access to information, and _____________. Accountability Feedback Responsibility Training Answers 1 – Redistribution 2 – Authorized, Accountable, Capable, Willing 3 – Policeman 4 – Leadership and/or Leader 5 – 15-25% 6 – True 7 – Accountability 26

www.cai-glac.org | March/April 2022

Self-empowerment is seeking the solution rather than fixating on the problem. —Coach Bobbi EMPOWERMENT isn’t a destination. It’s a neverending journey. It benefits the individual, those they work with, report to, and supervise, and hopefully, the key elements of empowerment are shared and modeled, enriching our work environment as well as making us more productive. Self-empowerment is as beneficial in our private lives as it is in our occupations, so don’t hesitate to take it home with you.

CAI-Greater Los Angeles Chapter

Expertise. Focus. Solutions. cit.com/cab Let’s get started. Jolen Zeroski, CMCA VP, Regional Account Executive 213.604.1746 | Jolen.Zeroski@cit.com Lindsay Biren VP, Regional Account Executive 805.405.3435 | Lindsay.Biren@cit.com © 2022 First-Citizens Bank & Trust Company. All rights reserved. CIT and the CIT logo are registered trademarks of First-Citizens Bank & Trust Company. MM#11128

Lic.# 665826

1-800-410-5444 For helpful tips and examples of our work: CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

NEWS

FROM SACRAMENTO

Hard to believe it’s already February, but here we go.

What is CLAC? THE CALIFORNIA LEGISLATIVE ACTION COMMITTEE (CLAC) IS A VOLUNTEER COMMITTEE OF THE COMMUNITY ASSOCIATIONS INSTITUTE (CAI) CONSISTING OF HOMEOWNERS AND PROFESSIONALS SERVING COMMUNITY ASSOCIATIONS. CAI IS THE LARGEST ADVOCACY ORGANIZATION IN AMERICA DEDICATED TO MONITORING LEGISLATION, EDUCATING ELECTED STATE LAWMAKERS, AND PROTECTING THE INTERESTS OF THOSE LIVING IN COMMUNITY ASSOCIATIONS IN CALIFORNIA.

¢¢¢ By Louie A. Brown, Jr., Esq.

ABOUT THE ORGANIZATION

he bill introduction deadline was February 18 and your CAI-CLAC Legislative Team worked feverishly to find authors to carry our priority legislation dealing with reserves and infrastructure financing. We are also watching other bills as they get introduced.

 Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters.

Any bill dealing with CID-related issues gets flagged and then sent to a Task Force for review and a recommended position of either support, oppose or no position. Those recommendations are forwarded to the delegates for approval. Once we have an official position on a bill, we then determine if the bill will make it onto our 2022 Hot Bill List. While we will monitor multiple bills, only a few will rise to the level of a Hot Bill. The introduction of our 2022 Hot Bill List will occur in early March. One bill that may make it to the list is AB 1410, which was introduced in 2021 and is now in the Senate. Fortunately, this bill was significantly amended by the Assembly Housing and Judiciary Committees and poses far fewer problems than when it was introduced. Our Governance Task Force is working on additional amendments, and then negotiations with the author will begin.

 R epresents over 13 million homeowners and property owners in more than 52,000 associations throughout California.  Comprises association homeowners, board members and the professional business partners that service them.  Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions.  Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.

CLAC’S MISSION To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.

Our Insurance Task Force Call to Action has been nothing less than spectacular! Hundreds of letters were sent to the Insurance Commissioner. This Task Force is working to schedule another meeting with the Department of Insurance in an effort to put forth a strategy to address the alarming premium increases and cancellations that continue to take place around the State. Thank you to everyone to participated. If you haven’t shared your story with us or sent your letter to the Insurance Commissioner, there is still time. You can find everything you need by going to our website at www.caiclac.com. If you haven’t already done so, go to the 2022 CAI-CLAC Virtual Legislative Week at the Capitol event webpage and register to join us on Monday, April 18–Thursday, April 21 and select your SPONSORSHIP OPPORTUNITY there too. We will have 10 separate Zoom sessions for people to participate in as you choose. The Opening and Closing ceremonies will bookend Chapterfocused legislative meetings. We are excited about the program and hope you will plan to join us. For more information or to sponsor this event, contact Wendy at office@ caiclac.com and watch for CAI-CLAC social media and e-newsletters being sent out soon. Louie Brown is our Legislative Advocate in Sacramento for CAI’s California Legislative Action Committee and may be reached at lbrown@kscsacramento.com.

www.cai-glac.org | March/April 2022

hen legislation that would have harmed responsible homeowners and crippled homeowners associations (HOA) sailed through the legislature last year, the Community Associations Institute’s California Legislative Action Committee (CAI-CLAC) successfully built a case that contributed to a Gubernatorial veto. Now, CAI-CLAC is working to unite diverse stakeholders and reach consensus toward a legislative solution that’s right for California.

We’re gaining ground through the ongoing and generous support of HOA communities. Please do your part. Contribute a “Buck a Door or More.” With a united front, responsible homeowners and HOAs will prevail.

Visit www.caiclac.com to donate a "Buck a Door or More" today.

CAI-Greater Los Angeles Chapter

Join Us Online!

April 18 – 21, 2022

CAI-CLAC VIRTUAL

Legislative Week AT THE CAPITOL 2022: FOR OUR HOMES, OUR COMMUNITIES, OUR FUTURE

Visit www.tinyurl.com/CLAC2022 to register

AGENDA MONDAY, APRIL 18, 2022 Opening Session: Welcome with Bill Discussion and Strategy 8:00 a.m. – 11:30 a.m.

Come together virtually to help us educate legislators, seek support for specific bills, and connect with your industry peers. During our 4-day virtual event, join CAICLAC’s lobbyist, Louie Brown and other California association homeowners, managers and business partners at briefing sessions to learn what new changes are on the horizon. Legislative visits will be held individually with

California North Chapter (CNC) Legislative Session 11:45 p.m. - 2:15 p.m. Bay Area/Central California Chapter (BAY) Legislative Session 2:30 p.m. - 5:00 p.m. TUESDAY, APRIL 19, 2022 Channel Islands Chapter (CIC) Legislative Session 8:30 a.m. - 11:00 a.m. Coachella Valley Chapter (CV) Legislative Session 11:30 p.m. - 2:00 p.m. Greater Los Angeles Chapter (GLAC) Legislative Session 2:30 p.m. - 5:00 p.m.

all eight (8) CAI California Chapters, local legislators and their staff.

WEDNESDAY, APRIL 20, 2022

These virtual visits are more important now than

Greater Inland Empire Chapter (GRIE) Legislative Session 8:30 a.m. - 11:00 a.m.

ever – and can be done in the comfort of your home or office. Register or learn more at caiclac.com.

Orange County Regional Chapter (OCRC) Legislative Session 11:30 p.m. - 2:00 p.m. San Diego Chapter (SD) Legislative Session 2:30 p.m. - 5:00 p.m. THURSDAY, APRIL 21, 2022

#WeAreCAI | #CLAC2022

Closing Session: Bill Debrief, 2021 Volunteer Awards and CAI National Update 8:30 a.m. – 11:30 a.m.

caiclac.com

CAI-Greater Los Angeles Chapter

March/April 2022 | www.cai-glac.org

WELCOME

NEW CAI-GLAC MEMBERS! AS OF FEBRUARY 15, 2022

BUSINESS PARTNERS Brian D. Moreno Law Corporation APC CAI National DISH Fiber CAI National Gordian Staffing CAI National Restoration Masters CAI National Servpro of Fountain Valley, CAI National La Mirada/South Whittier, Diamond Bar/South Pomona Site Consulting Specialists Alexandria Pollock, CMCA®, AMS®, PCAM®, CCAM-HR® Vantaca, LLC CAI National MANAGEMENT COMPANIES

ElitePage Property 8/13 5:04 PM 1 Managers

CAI National Grand Horizon Property Management CAI National Higher Ground Property Management CAI National

COMMUNITY ASSOCIATIONS Library Court HOA Lingate HOA Villa San Pasqual III, Inc. COMMUNITY MANAGERS Faith Burt Alex DeGrazzio Acta Property Services Kavell Ferguson FirstService Residential AAMC Veronica Hassett Wilshire House

CAI National Diane Schoolsky CAI National CAI National Lance Sandman, CMCA® Jerri Gaddis, CMCA®, AMS®, PCAM® Gerry Suenram

Experience professional delinquent assessment recovery.

Ryan Hayes Nancy Yamaoka, CMCA® Valley Association Management, Inc. Joydawn Jackson Matt Davidson, CCAM-HR®, CMCA®, AMS® Action Property Management AAMC Chris Johnson Andrew Marble, CMCA®, AMS® National Property Management Group Anastasia Jones Angie Jones Heather Village Master Association Brittoni King Jan Moshier, CMCA® Pacific Edge Management, Inc. Erika Kwak Angelique Madrigal Ross Morgan & Company AAMC Kenneth Lombardi Angie Jones Heather Village Master Association Mary Macnair Dave Brock, PCAM® Beven & Brock Karen Rabadi Neda Nehouray, CMCA®, AMS®, PCAM® HOA Organizers, Inc. AAMC Jazmin Rodriguez Neda Nehouray, CMCA®, AMS®, PCAM® HOA Organizers, Inc. AAMC Schmildt Seme Ninder Chima-Jordan, AMS® Bayview Property Management Services Joy Steele, CMCA® Neda Nehouray, CMCA®, AMS®, PCAM® HOA Organizers, Inc. AAMC Jessica Vazquez Neda Nehouray, CMCA®, AMS®, PCAM® HOA Organizers, Inc. AAMC Alyson Williams, CMCA® Matt Davidson, CCAM-HR®, CMCA®, AMS® Action Property Management AAMC Evelyn Zavaleta Aly Lopez, CMCA® Beveerlywood HOA HOMEOWNER VOLUNTEER LEADERS Naomi Fink Calvin Lee Cori Magano Maribel Vergara

CAI National CAI National CAI National CAI National

RELY ON THE EXPERTS TO BUDGET RESPONSIBLY WITH A RESERVE STUDY Avoid Surprise Expenses, Make Informed Decisions, Save Money, Protect Property Values

For more information, samples or a free bid contact us at: www.reservestudy.com cserrano@reservestudy.com (818) 222-0248

888-845-8808 www.witkinandneal.com 30

www.cai-glac.org | March/April 2022

CAI-Greater Los Angeles Chapter

OUR THANKS TO RENEWING MEMBERS! AS OF JANUARY 31, 2022

BUSINESS PROFESSIONALS Action Duct Cleaning Co. ADCO Roofing & Waterproofing, Inc. ADT Multifamily Advanced Election Services Animal & Insect Pest Management, Inc. AppFolio, Inc. Arden Insurance Services LLC Axos Bank California Safety Agency Calterpest, California Termite & Pest City National Bank Enhanced Landscape Management Enterprise Bank & Trust Fassberg Mediation Services, Inc. FHA Review Guard Systems, Inc. Iger Wankel Bonkowski, LLP iMail Tracking, LLC Kulik Gottesman Siegel & Ware, LLP Law Offices of Marc H. Goldsmith Levitt Group Architects MeterNet MSE Landscape Professionals Ocean Breeze Cleaning Pacific Utility Audit, Inc. Pariser & Pariser, LLP Payne Pest Management Platinum Security, Inc. Popular Association Banking Reconstruction Experts, Inc. Reserve Advisors, LLC Riley Pasek Canty LLP Ronald S. Stone, PhD, CPA, CFE Rose Paving, LLC Roseman Law APC Rupert Construction Services, Inc. Southern California Paving, Inc. Specialized Pipe Technologies Steve D. Reich Insurance Agency Steve Little Insurance Agency, Inc. The Inspectors of Election, LLC Tinnelly Law Group Trees ‘N Things W.C. Service Company, Inc. Whitestone Industries COMMUNITY ASSOCIATIONS Balboa Townhomes HOA Baywatch Townhomes Association Infinity Property Services K. Hovnanian’s Four Seasons at Bakersfield Mariners Park Village HOA Pacific Pines Torrance Maintenance Association Rockpointe HOA Via Dolce Homeowners Association View Ridge Towne Homes Owners Association COMMUNITY MANAGEMENT COMPANIES Coast Management of California ONIT Property Management, Inc.

CAI-Greater Los Angeles Chapter

Pacific Edge Management, Inc. Paragon Property Management Group, LLC Partners Community Management, Inc. Vintage Management Consultants COMMUNITY MANAGERS Ara Amirkhanian, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Valerie Atkins Briarwood Community Center Eli Bar The Carlyle Residences Kizzy Bell, CMCA® Prime Association Services Lisa Byrd Ross Morgan & Company, Inc. AAMC Claire Cabrey Donald Campbell, CMCA®, AMS®, PCAM® Briarcliffe Towne Homes Association Jaime Centeno Solair HOA Gary Choppé, CMCA®, AMS®, PCAM® HOA Management of Santa Clarita AAMC Cynthia Croy, CMCA®, AMS® Scott Management Company Rocky David The Carlyle Residences Michael Elkheir Carrie Field Jerri Gaddis, CMCA®, AMS®, PCAM® HOA Organizers, Inc. AAMC Michelle Gibson Glen Towers Owners Association Carmen Harper, CMCA®, AMS® Partners Community Management, Inc. Thomas Kim, CMCA®, AMS® Park Villas Condominium Association Mikayla Mathews, CMCA®, AMS® PMP Management AAMC Tiffany McCall, CCAM® Seabreeze Management AAMC Ervin Mezey, CMCA®, AMS® Scott Mikelonis PMP Management AAMC Elizabeth Muñoz Moller Property Management Heather Nutt, CMCA® Jenkins Properties Management Company, Inc. Howard Pancirer, CMCA® Villa Barcelona HOA Francesca Prillwitz Horn Plaza HOA Glenn Purdy, CMCA® Los Feliz Estates Owners Association Ellen Racobs, CMCA® La Vina HOA Kathy Roberts, CCAM-HR® LaTour Wilshire Residential Community

Melissa Rothe, CMCA®, AMS®, PCAM® 101 Ocean Condominium HOA Trey Standback Seabreeze Management Company, Inc. AAMC Dawn Suskin, CCAM®, PCAM® Playa Vista Parks & Landscape Corporation Joy Wei Three Sixty at South Bay HOA Greg Welsh Jenkins Properties Management Company, Inc. Mikayla Mathews, CMCA®, AMS® PMP Management AAMC Scott Mikelonis PMP Management AAMC Elizabeth Muñoz Moller Property Management Elizabeth Orellana Rockpointe HOA Matthew Nelson, CMCA® Horizon Management Company AAMC Shanne Ho, CCAM-HR.ND®, PCAM® ProActive Professional Management AAMC

Gregg Lotane, CCAM-HR®, PCAM® The Wilshire Pam Sabo Ross Morgan & Company, Inc. AAMC Catherine Santiago, CMCA® FirstService Residential AAMC Cynthia Solis Jenkins Properties Management Company, Inc. Christopher Sullivan, CMCA®, AMS® Action Property Management. AAMC Laura Tencati, CMCA®, AMS® FirstService Residential AAMC Jennie Twyman, CCAM®, CMCA®, AMS® Marina City Club COA Janet Ulrich, CMCA®, AMS®, PCAM® HOA Organizers, Inc. AAMC Crystal Valencia, CMCA®, AMS® PMP Management AAMC Cookie Valente, CMCA®, AMS® Manhattan Pacific Management, Inc. Dipti Varma-Kapadia, CMCA® PMI LA Pacific COMMUNITY ASSOCIATION LEADERS Jan Bartholomew Queene Taylor

March/April 2022 | www.cai-glac.org

ADVERTISERS INDEX 7 Action Property Management AAMC® 27 ALLBRIGHT 1-800-PAINTING 15 AQUAGUARD LLC 30 Association Reserves-CA/Los Angeles 27 CIT–Community Association Banking Division 32 Ferris Painting, Inc. 32 GNG Vinyl Fencing, Inc. 19 Macdonald Insurance Agency 31 Optimum Professional Property Management Inc., ACMF®, AAMC® 23 Pacific Utility Audit 32 Popular Association Banking

ADVERTISING INFORMATION Dimensions & Rates:

Artwork must not exceed the exact dimensions of that size ad. For more information, call the Chapter office: 818-500-8636. Ad Size

Ad Dimensions

Members

Non-Members

⅛ page

3½" wide x 2" high (Horizontal)

$200

$400

¼ page

3½" wide x 4¾" high (Vertical)

$300

$600

½ page

7½" wide x 4¾" high (Horizontal)

$425

$850

Full Page

7½" wide x 9.75" high (Vertical)

$800

$1,400

Payment: Rates are subject to change without notice. By credit card, check or cash. Minimum three-insertion contract. Rates subject to change without notice. Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.

11 R.W. Stein Painting, Inc. 27 Reserve Studies Inc. 23 Select Painting & Construction, Inc. 22 Segal Insurance Agency, Inc. 5 Shaw, Moses, Mendenhall & Associates Insurance Agency 18 Whitestone Industries 30 Witkin & Neal, Inc. 9 Wolf, Rifkin, Shapiro, Schulman & Rabkin LLP

VINYL FENCING PATIO COVERS

Artur Zakarian FENCE DECKING RAILING GAZEBOS PATIO COVERS GATES

Tel:1-877-31-VINYL Cell: 818-423-4191 Fax: 323-276-1114

Lic#884502

HOA@GnGVinyl.com www.GnGVinyl.com

2424 North San Fernando Rd Los Angeles, CA 90065

Talk to us about your community association needs. We can help. Popular Association Banking exclusively serves the community association industry. We offer:1 • Financing for building repairs and capital improvements. • Competitive fixed rates with terms up to 15 years. • Excess FDIC insurance coverage limits available with IntraFi® Network DepositsSM (formerly ICS® and CDARS®).2 Contact our Southern California Relationship Manager today! Larry Hooper, V.P. Office: 714.864.5171 Cell: 949.842.6161 Toll free: 800.233.7164 LHooper@popular.com

Lic. #872494 7228 Remmet Ave. Canoga Park CA 91303 www.FerrisPainting.com

www.cai-glac.org | March/April 2022

www.popularassociationbanking.com

CAI-Greater Los Angeles Chapter

HELP US GROW the Greater Los Angeles

3 WAYS TO WIN

Chapter this year and fund great contest prizes to reward recruiters.

CAI-GLAC

GRAND

2022 MEMBERSHIP CAMPAIGN PRIZE