January/February 2020
L.A.’s Premier Source of Information for Community Associations
NEW YEAR NEW YOU
Do Great Things
You Are Invited To Our Industry Awards Luncheon
CELEBRATING EXCELLENCE Recognizing 2019 Industry Excellence Awards Recipients Wednesday
January 29, 2020 11:30 A.M.
Skirball Cultural Center
2701 N. Sepulveda Blvd. Los Angeles, CA 90049
~~~ Event Sponsors ~~~
Accurate Termite & Pest Control ADCO Roofing & Waterproofing Alliance Association Bank Association Lien Services Berding & Weil LLP Dunn-Edwards Paints Enhanced Landscape Management Fenton Grant Mayfield Kaneda & Litt, LLP Fiore Racobs & Powers APLC Fireplace Solutions The Chimney Sweeper Golden Alliance Insurance Agency Guard-Systems Inc. Hi Tech Painting & Decorating Interstate Restoration LLC Kasdan LippSmith Turner Weber LLP
Special Gift Sponsors Interstate Restoration LLC The Miller Law Firm PCW Contracting Services
McKenzie Rhody, LLP MSE Landscape Professionals, Inc. PCW Contracting Services PRECISION PAINTING Professional Services Construction, Inc. ProTec Building Services Riley Pasek Canty LLP SAX Insurance Agency Steve Little Insurance Agency, Inc. SwedelsonGottlieb Tinnelly Law Group Trifecta Painting & Construction Union Bank HOA Services Valley Alarm
Pen Sponsor
The Naumann Law Firm, PC
#caiglac
2020 BOARD OF DIRECTORS
NEWSWORTHY
OFFICERS Sascha Macias, CMCA®, AMS®, PCAM®, President FirstService Residential AAMC®, 310-574-7426
Teresa Agnew, President Elect Roseman Law, APC, 818-380-6700 Isaac Camacho, Vice President Accurate Termite & Pest Control, 310-837-6483 Matt Davidson, CCAM-HR®, CMCA®, Secretary Action Property Management, 800-400-2284 Brian Fleming, CMCA®, AMS®, Treasurer Wilshire Regent HOA, 310-474-5563 DIRECTORS Adrian Adams, Esq., ADAMS|STIRLING PLC, 310-945-0280 Gary Burns, Mulholland Heights HOA, 818-326-2000 Angelique Madrigal, Ross Morgan & Company, Inc. AAMC®, 818-907-6622 Alexandria Pollock, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC, 310-925-9001 Kim Province, Pete Fowler Construction Services, 714-783-8646
CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®
2020 COMMITTEE CHAIRS BUSINESS PARTNER Gina Roldan, ProTec Building Services Ray Moody, VP, City National Bank COMMUNITY EXPO Karen Kokowicz, CCAM®, CMCA®, PCAM®, Coro Community Management & Consulting Michael Valenzuela, Vista Paint Corporation COMMUNITY OUTREACH Angelique Madrigal, Ross Morgan & Company, Inc. AAMC® Patti Specht, ServiceMaster Recovery by C2C Restoration EDUCATION Teressa Whitsitt, CMCA®, AMS®, Ross Morgan & Company, Inc. AAMC® EXECUTIVE RETREAT Alexandria Pollock, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC FINANCE Michael Lewis, CMCA®, AMS®, PCAM®, Concept Seven, LLC, AAMC® GOLF TOURNAMENT Julia Gomes, Accurate Termite & Pest Control Jeff Koscher, HARBRO, Inc. LEGISLATIVE SUPPORT Erik Rivera, CMCA®, AMS®, PCAM®, Trilliant Property Management MEDIATION SERVICES Steven A, Roseman, Esq., Roseman Law, APC MEMBERSHIP Mimi Cortes, SAX Insurance Agency Tracy Robinson, CCAM®, PMP Management AAMC PROGRAMS/LUNCHEONS Neda Nehouray, CMCA®, AMS®, HOA Organizers, Inc. Erik Rivera, CMCA®, AMS®, PCAM®, Trilliant Property Management PUBLICATIONS Jamilla Davis, Dunn-Edwards Paints Jennifer Schuster, Valley Alarm SATELLITE PROGRAMS Craig Phillips, CMCA®, AMS®, PCAM®, International Tower Condo Association James Beard, CMCA®, AMS®, PCAM®, Valencia Management Group AAMC® SOCIAL Ashley Hibler, McKenzie Rhody, LLP Michael Valenzuela, Vista Paint Corporation
6 Starting the Year Off Right 12 2020 Board of Directotrs 14 Get Involved... Join A Chapter Committee 18 The Do’s and Don’ts of Social Media 22 Leading By Example 24 Good Service, Good Business! 28 News From Sacramento 31 What Do Managers Do To Build Community? 32 The Language We Use Without Saying a Word 34 What is the Personality of Your Board? 35 Do You Have A Job... Or A Career?
CHAPTER UPDATE
2 Note from the Editor’s Desk 3 Message from the President
NOTEWORTHY
17 Warm Coats and Warm Hearts 20 A Royal Affair Gala 26 Jingle & Mingle San Gabriel Valley HOA Marketplace Highlights 36 Holiday Happy Hour Highlights
FYI
4 38 40 40
2020 Upcoming Events Membership News Advertisers Index Advertising Information
Our thanks to the Focus Magazine Committee: Co-chairs: J amilla Davis, Dunn-Edwards Paints Jennifer Schuster, Valley Alarm Patricia Brum, Esq., Snell & Wilmer LLP Michelle Caldwell, Professional Services Construction, Inc. Elaine Gower, The Naumann Law Firm, PC Joshua Grass, Fenn Termite & Pest Control Miranda Legaspi, Platinum Security Jocelle Maliwanag, American Heritage Landscape Lesley Millender-Irwin, CCAM®, CMCA®, AMS®, PCAM®, Excelsior at the Americana at Brand HOA Gina Roldan, ProTec Building Services COVER PHOTO BY JOSHUA EARLE ON UNSPLASH
This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions STAY CONNECTED: and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2020.
SOCIAL MEDIA Teresa Agnew, Roseman Law, APC Meigan Everett, PCAM®, SwedelsonGottlieb
All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.
WINE NIGHT Pamella De Armas, Silicon Beach Insurance Services Elaine Gower, The Naumann Law Firm, PC
National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org
CAI-Greater Los Angeles Chapter
130 N. Brand Blvd., Ste. 305 Glendale, CA 91203 Office: 818-500-8636
January/February 2020 | www.cai-glac.org 1
NOTE FROM THE EDITOR’S DESK
A NEW YEAR, A NEW YOU WELCOME TO 2020! I WOULD LIKE TO TAKE A MOMENT TO THANK SASCHA MACIAS AND JOANNE PEÑA AND THE ENTIRE 2019 FOCUS MAGAZINE COMMITTEE FOR THE WONDERFUL AND TIRELESS EFFORTS THEY PUT INTO OUR PREVIOUS YEAR OF FOCUS. JAMILLA DAVIS AND I ARE LOOKING FORWARD TO A GREAT YEAR OF MANY NEW WRITERS, FRESH IDEAS AND THOUGHT-PROVOKING ARTICLES. Many of us find ourselves beginning the new year with increased excitement and inspiration. We have a veritable “blank slate,” and it seems a time when anything is possible. How do we harness this energy and excitement to create momentum in our careers? For our companies? How do we make changes that will create positive outcomes long-term? There are many steps that we can take in furthering our careers, our companies and our personal development. To reach the heights we seek, much of the change must begin with ourselves. With the new year, there is no better time than now. As Walt Disney once said, “The way to get started is to quit talking and begin doing." In this issue you will find a variety of articles that discuss various aspects that may affect your personal and professional growth, including your personality type, how you communicate and what type of example you set for those you lead. Longtime manager Linda Healey discusses career opportunities and when you should “go for it,” and we learn from a business partner why good service equals good business. A new year only reminds us that time keeps marching on and as it does, technology continues to revolutionize how we do business. Social media, in particular, has become one of the most powerful marketing tools in the world, and many businesses have failed to utilize these tools to build a following. We have provided a helpful guide for the Do’s and Don’ts of Social Media and what to do if you(gasp!) receive a negative review. As we seek to improve our personal and professional development, we are also called to improve the communities in which we work on a daily basis. Several managers discuss how they build the respect within their communities and how they are able to improve relationships within their HOA boards. Previous manager-turned-business partner Joshua Grass uses his experience to help us understand the “personality” of your
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board. Once you are familiar with your board’s personality type, you should be able to improve your service and communications to achieve more efficient and effective processes. We will also look to the trends of this year and try to prepare ourselves and boards with what to expect in 2020. As we say goodbye to 2019, our Social Committee will give a recap of Casino Night and what a success it was! Whether you are a business owner, manager, resident or business partner, I believe you will find something to inspire and motivate you to become the best version of yourself in 2020. I’m looking forward to what this year brings for our chapter and hope you enjoy this issue as much as we did in creating it. All the best, Co-editor Jennifer Schuster Valley Alarm
Coaching to Credentials
Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps? CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation. Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé. A Mentor can: l Help to identify your specific goals. l Provide career guidance. l Provide vision and insight. l Offer support and advice about CAI courses. l Explain the value of credentials. l Motivate you to progress to the next level of professionalism. For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.
CAI-Greater Los Angeles Chapter
MESSAGE FROM THE PRESIDENT
GOODBYE 2019, HELLO 2020! ENTERING A NEW DECADE LEAVES MANY PEOPLE FEELING THE NEED FOR REFLECTION—TO REFLECT ON THE LAST YEAR, THE LAST 10 YEARS, THEIR LIVES EVEN. IT SEEMED AT THE END OF 2019 THERE WAS A LOT CIRCULATING THAT REFLECTED ON THE NEGATIVE OF YEARS PAST: “GOODBYE 2019, HELLO 2020!” “2019 BROKE ME, 2020 IS THE YEAR I CHANGE!” AS I WAS READING THESE, I THOUGHT TO MYSELF... MAN, I THOUGHT 2019 WAS A PRETTY GOOD YEAR. YES, THERE ARE DIFFICULTIES. YES, OUR INDUSTRY IS MORE DEMANDING AND HARDER THAN EVER. BUT I HAVE SO MUCH TO BE THANKFUL FOR, BESIDES A HAPPY, HEALTHY FAMILY AND A GOOD HOME. I HAVE AN AMAZING CAREER—ONE THAT I DON’T BELIEVE I WOULD HAVE WITHOUT CAI, AND WITHOUT ALL OF YOU. YEARS AGO, WHEN I JOINED, I WAS HESITANT. I FELT LIKE I DIDN’T BELONG... EVERYONE SEEMED TO KNOW EACH OTHER... BUT I KEPT ATTENDING AND ASKING QUESTIONS AND QUICKLY I DEVELOPED LIFELONG FRIENDSHIPS, MENTORS, PEERS AND AN AMAZING COMMUNITY. FIRST A COMMITTEE MEMBER, THEN A COMMITTEE CHAIR, THEN A CHAPTER BOARD MEMBER... I AM SO GRATEFUL FOR THE COMMUNITY OF AMAZING PROFESSIONALS WE HAVE IN THIS INDUSTRY, AND I WANTED TO START OUT THIS YEAR BY FOCUSING ON GRATITUDE, AND THANKING YOU ALL FOR BEING A PART OF THIS CHAPTER AND THIS INDUSTRY. I AM HONORED TO STEP INTO THE CAI-GLAC PRESIDENCY IN 2020. (I AM ALSO AMAZED, SURPRISED... WONDERING WHAT I GOT MYSELF INTO... JUST KIDDING!).
CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.
CAI-Greater Los Angeles Chapter
And just like a flash—here we are in 2020! New Year, New You! It is a time of year when people are looking to re-invent themselves, or re-invest in themselves. Many of us start eating healthier, start going for walks or hit the gym, focus on mindfulness and self-care. But, it can be overwhelming! Instead of thinking about re-inventing yourself, what if we just made small, simple changes toward a larger goal? Many of us might still be eating salad or going to the gym in March if that were the case! Last year, 2019 Chapter President Neda Nehouray focused in on changing the narrative of our industry by increasing awareness and improving the view of homeowners associations. We want to continue that momentum and direction as we move into 2020 Type are they doing that then—but of course, I have my own spin on it. Our leadership will focus on the following initiatives in 2020: Positivity: Continue our message to create a positive image of the Homeowners Association industry through sharing positive stories regarding the impact that we have on our communities. Education: Our organization’s main focus is to educate regarding the common interest development(CID) industry, and promote education within the industry. We will continue our current educational programs and look for additional ways to add value and increase education opportunities for our members. Recruitment: One of our main initiatives for 2020 is to promote the careers available within the CID industry. In looking forward, we want to support our communities and our members by increasing interest in this ever-growing field. We want to attract and retain top talent in the industry for both managers and business partners. We cannot reach our goals, or make small, positive change, without you. Each one of you is a leader in this industry— whether you lead a team, a board of directors, a committee, or a company. I encourage each of you to reflect on these goals throughout the year, and we would LOVE to have you as part of a committee in 2020! Everything we do is derived from volunteers: volunteer ideas, manhours, and creativity. Please join us to make change in our industry, our communities and our homes! Please join me in 2020, and let’s see what this year and others have in store for us. With Gratitude, 2020 Chapter President Sascha Macias CMCA®, AMS®, PCAM® FirstService Residential AAMC January/February 2020 | www.cai-glac.org 3
2020 CAI-GLAC Super Sponsors
2020 UPCOMING CHAPTER EVENTS Events subject to change, see website for possible updates.
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South Bay Evening Program – 6:30 p.m.
DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503
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Managers Only Breakfast Workshop – 8:00 a.m.
The Mirabella HOA, 10430 Wilshire Blvd., Los Angeles, CA 90024
15-18 CAI National Law Seminar
FEBRUARY
MARCH
Chapter Board of Directors Meeting – 8:30 a.m.
25
Essentials of Community Leadership SummerWind HOA, Workshop – 8:15 a.m. 2800 Plaza Del Amo, Torrance, CA 90503
29
Awards Luncheon Celebration – 11:30 a.m.
Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles 90049
07
PCAM Luncheon – 11:30 a.m.
City Club LA, 555 S. Flower St., 51st Floor, Los Angeles 90071
07
M-201 PMDP Course – Facilities Management
Sheraton Gateway, Los Angeles
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Long Beach Educational Program for HOA Boards – 5:30 p.m.
Location TBD, Long Beach, CA 90802
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Tricks of the Trade for Business Partners – 9:30 a.m.
Blair House, 10490 Wilshire Blvd., Los Angeles, CA 90024
21
Chapter Board of Directors Meeting – 8:30 a.m
Chapter Office, Glendale
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SF Valley Luncheon Program for HOA Boards and Managers – 11:30 a.m.
Woodland Hills Hilton, 6360 Canoga Ave., Woodland Hills, CA 91367
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South Bay Luncheon Program for HOA Boards and Managers – 11:30 a.m.
Location TBD
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Chapter Board of Directors Meeting – 8:30 a.m.
Chapter Office, Glendale
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Valencia Educational Breakfast for HOA Boards and Managers – 8:30 a.m.
Bridgeport HOA, Valencia
California Common Interest Development 8-Hour Law Course – 8:00 a.m.
Location TBD
30-31 CA Day at the Capitol – 8:30 a.m.
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Association Reserves American Heritage Landscape Berding & Weil, LLP Fenton, Grant, Mayfield, Kaneda & Litt, LLP Guard-Systems, Inc. Interstate Restoration, LLC Pacific Western Bank Payne Pest Management PRECISION PAINTING Pro Am Construction ProTec Building Services Tinnelly Law Group Trifecta Painting & Construction Valley Alarm Whitestone Painters
Las Vegas, NV
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■ PLATINUM
Chapter Office, Glendale
■ GOLD Accurate Termite & Pest Control ADAMS|STIRLING PLC ADCO Roofing & Waterproofing THE BEHR PAINT COMPANY Dunn-Edwards Paints Diversified Asphalt Products Ferris Painting, Inc. Hi Tech Painting & Decorating, Inc. The Miller Law Firm The Naumann Law Firm, PC Securitas Security Services USA, Inc. Segal Insurance Agency, Inc. Steve Little Insurance Agency, Inc. Vista Paint Corporation
■ SILVER Alliance Association Bank Enhanced Landscape Management Fenceworks, Inc. Fireplace Solutions The Chimney Sweeper General Pavement Management, Inc. GNG Vinyl Fencing, Inc. Kasdan LippSmith Weber Turner LLP Life Specialty Coatings McKenzie Rhody, LLP Nu Air Services, Inc. Oakridge Landscape Popular Association Banking Professional Services Construction, Inc Riley Pasek Canty, LLP SAX Insurance Agency Select Painting & Construction, Inc. Sherwin-Williams Paint SwedelsonGottlieb
■ BRONZE
Hyatt Regency, Sacramento
PHOTO BY DAMIAN MCCOIG ON UNSPLASH
JANUARY
Allied Trustee Services Fiore, Racobs & Powers APLC Macdonald Insurance Agency MeterNet Sub-Metering & Billing Solutions Mission Landscape Owens, Moskowitz and Associates, Inc. Poindexter and Company, CPAs Reserve Studies Incorporated Union Bank HOA Services Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP We thank our 2020 sponsors who have made a substantial contribution to ensure our continued success this year.
CAI-Greater Los Angeles Chapter
REPRESENTING COMMUNITY ASSOCIATIONS IN
ALL AREAS OF REAL ESTATE LAW
• Drafting and enforcement of Bylaws and CC&Rs • General litigation, including mediation and arbitration of disputes with owners • Construction defect litigation • Insurance bad faith litigation • Collection of delinquent assessments • Providing general business advice to homeowners associations.
11400 West Olympic Boulevard Ninth Floor • Los Angeles, CA 90064 (PH.) 310.478.4100 • (FAX) 310.478.6363 www.wrslawyers.com CAI-Greater Los Angeles Chapter
January/February 2020 | www.cai-glac.org 5
STARTING THE YEAR OFF RIGHT INFJs
ENFPs
ESFPs
ISTJs
INTJs
ISTPs
ESFJs
INFPs
ESTPs
ESTJs
ENTJs
INTPs
ISFJs
ENTPs
ISFPs
ENFJs
Knowing Yourself Better Will Help Motivate You By Jocelle Maliwanag EVERYONE WANTS TO BE MOTIVATED. HOWEVER, YOUR PERSONALITY TRAITS PLAY A SIGNIFICANT ROLE ON YOUR MOTIVATION. ACCORDING TO ORGANIZATIONAL BEHAVIOR1, “MOTIVATION IS DEFINED AS FORCES WITHIN THE INDIVIDUAL THAT ACCOUNT FOR THE LEVEL AND PERSISTENCE OF AN EFFORT EXPENDED THROUGHOUT THEIR DAY-TO-DAY. AND BECAUSE MOTIVATION IS A PROPERTY OF THE INDIVIDUAL, WE BASICALLY MOTIVATE OURSELVES.” SOME PEOPLE ARE HIGHLY MOTIVATED, WHILE OTHERS CAN BARELY GET ANYTHING DONE. COGNITIVE ABILITY AND EVALUATING PERSONALITY TRAITS ARE ONE OF THE BEST PREDICTORS OF MOTIVATION TECHNIQUES USED TO DETERMINE MOTIVATION. Uhl-Bien, M., Schermerhorn, J. R., & Osborn, R. N. (2014). Organizational Behavior, 13th Edition. John Wiley & Sons.
1
Judge, T. A., & Ilies, R. (2002). Relationship of personality to performance motivation: A meta-analytic review. Journal of Applied Psychology, 87(4), 797.
2
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How about doing a quick personality assessment? It could help: Increase your self-knowledge: how you deal with conflict, what motivates you and pushes you to pursue your goals, how you solve problems and deal with stress. Improve working relationships by determining communication skills needed to work with your team and clients: how to adapt and speak with coworkers and clients in order to motivate. Enable you to manage more effectively by understanding what motivates yourself and those around you. You may have heard of Myers-Briggs, Big Five, Occupational Interest Inventories (OIIs), Situational Judgement Tests (STJs), and Dominance, Influence, Steadiness, and Compliance (DISC). These are all personality assessment testing tools that aid in identifying key elements of yourself and assist in determining what motivates you. Some argue that performance is difficult to predict, and many can manipulate the tests, depending on their responses. However, cognitive ability and evaluating personality traits is one of the best predictors of performance. Broadly speaking, there are certain attributes and characteristics that reflect an individual’s ability to reason, plan, process information, behavior, and many more. As a matter of fact, research in the last 100 years across thousands of studies has demonstrated that these personality traits can be found in these types of measurements (Hirsch, 2009). Focusing on the Myers-Briggs assessment, it has proven to be an excellent tool for deciding what motivates an individual. Also, it can be used to better understand your co-workers, how they work, and what motivates them. It’s one way to review both your strengths and weaknesses. Becoming aware of various traits that may be hindering your motivation, you can work on those traits to be more successful (Judge & Ilies, 20022). The Myers-Briggs 16 Types personality test determines 16 types of personality traits that are typically referred by four letters, such as: ESTJ: extraversion (E), sensing (S), thinking (T), judgment (J) INFP: introversion (I), intuition (N), feeling (F), perception (P) These abbreviations are applied to all 16 types.
INFJs
(known as the Counselor) are motivated by trusting their strong intuition, and function well when they make choices based on their feelings rather than logic. They are creative and idealistic so being able to run free creatively motivates and improves their quality of life. Constantly have an overflow of ideas and creativity Approachable and warm Understand people Organized and systematic Helpful, sensitive and cautious Value relationships but can find opening up to people difficult CAI-Greater Los Angeles Chapter
(known as the Champion) are motivated by experiences and new opportunities. They do not like a mundane life and lose motivation when they are doing the same thing every day. They are extroverts and prefer to be in an environment when they are connecting with other people. Prefer to be around people Dislike mundane tasks Resist control and micromanagement by others Warm and interested in people Focused on long term goals
ENFPs
ISTJs
ESFPs
INTJs
(known as the Performer) are motivated by being the center of attention. They are extroverts and love to be in contact with other people. They need positive reinforcement and feedback from people in order to stay motivated. Although they can get frustrated easily, they are great problem solvers. Likes to be the center of attention Flexible and spontaneous Talent for entertaining people Loves excitement Strong common sense Enjoys helping people Warm and sympathetic
(known as the Inspector) are motivated when they are in stable relationships. They prefer honesty and loyalty in order to meet their goals set by themselves. They prefer to do things according to plan and can be let down by people who are flaky and unpredictable. Highly intellectual Great at planning Extremely organized High level of knowledge Well respected in the community Committed in relationships
(known as the Mastermind) are motivated by challenges and critical thinking. They prefer to think “outside the box” and are driven by research and finding solutions. They do not like social events and prefer a small crowd, since they are introverts. Strong intuitions and insightful Independent and innovative Logical and strategists Able to understand complex material Does not like mundane tasks Comfortable being alone CONTINUED ON PAGE 8
#paintinghappiness
Lic.# 665826
CAI-Greater Los Angeles Chapter
January/February 2020 | www.cai-glac.org 7
Starting the Year Off Right CONTINUED FROM PAGE 7
ISTPs
(known as the Craftsman) are motivated by space and working alone. They are very logical and prefer to work in peace rather than working in groups. They are independent and do well when left to work alone. They struggle and loose motivation when they are being micromanaged and have to work in a team. Likes new experiences Practical and realistic Great at solving problems Easy going Independent and determined Likes to gather facts
ESFJs
(known as the Provider) are motivated by making other people happy. They are excellent at making connections with other people and are most fulfilled when helping their friends, families and coworkers. They prefer to work with teams and like to take the lead and assist in a variety of projects. Highly extroverted Energetic and helpful Compassionate Center of attention Warm and good listener Likes being a role model
INFPs
(known as the Idealist) are motivated by spontaneity and finding new ways to solve problems. They look for the meaning in the world and care about nature and helping others. They do well in an environment that is innovative and creative. However, they need space and time to be creative and free flowing in ideas. Highly adaptable Enjoy people Compassionate and highly intuitive Has a good sense of humor, witty Prefer long lasting relationships Good at making people feel comfortable Avoid hurting other people’s feelings
ESTPs
(known as the Doer) are motivated by shortterm experiences and are quick thinkers. They prefer spontaneity and working with others who are problem solvers. They are strongly extroverted and like to hear positive feedback from peers. Highly energetic Prefers to live in the moment Likes to see immediate results for your efforts Excellent people skills
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Prefers adventure rather than a mundane lifestyle Talks and moves quick Mysterious ability to perceive people’s attitudes and motivations
ESTJs
(known as the Supervisor) are natural leaders and motivated by high morals and organization. They set high standards and like to improve the community and do not do well in unpredictable environments. They are most motivated by surrounding themselves in an environment that is stable and practical. Dependable and realistic approach to life Strong morals Loyal to close ones and community Great strategist Respects tradition Hard working and honest Organized and does not do well in unorganized environments
ENTJs
(known as the Commander) are motivated by change. They are the strategic thinkers and achieve and expect high standards in everything they do. They are frustrated by focusing on small details and emotions. They prefer a logical approach with long-term plans. Can be a perfectionist Project and task oriented Logical and not emotional High communication skills Hard worker
INTPs
(known as the Thinker) are motivated by logical sense and working alone. They prefer not to interact with too many people and like to be logical and creative. They desire to find an answer for issues all around them. Independent and original Spend a lot of time thinking Great problem solvers Value learning Prefer new ideas
ISFJs
(known as the Nurturer) are motivated by helping others. Their main purpose is to nurture and assist people around them. They need people to encourage them and are motivated by seeing their loves ones succeed. They value their relationships and prefer to be surrounded by people. In-tuned with their environment Stable and practical Does not like abstract thought Prefers traditional values Kind and considerate Does not like conflict and drama Take your responsibilities seriously CAI-Greater Los Angeles Chapter
ENTPs
(known as the Visionary) are highly intelligent people and motivated by interactions with other intelligent people. They enjoy theoretical conversations that they can learn from. They enjoy learning and debating different scenarios. They do not work well when asked to focus on detail. Highly intelligent Charismatic Value your freedom Likes to question theories Very creative Does not like to be micromanaged or controlled Able to multitask
ISFPs
(known as the Composer) are motivated by smaller, warmer environments. They are fulfilled by creativity and have an eye for detail. They prefer to be artistic and design new mechanisms. They do best when allowed to foster their creativity. Does not like restrictions Likes to try new experiences Loves adventure and are free spirited Appears spontaneous in the outside although, disciplined in the inside Loves facts and figures
CAI-Greater Los Angeles Chapter
ENFJs
(known as the Giver) are motivated by making the world a better place. They have a strong intuition and are attuned to the needs of people. Unfortunately, they tend to ignore their own needs and are motivated by close relationships to ensure that they receive as much as they give. Open-minded and accepting of others Good communicator Highly intuitive Loyal and reliable Extremely organized A common assumption when determining levels of motivation is that we all have the same motivational personalities. However, as discussed in Myers-Briggs’ 16 Personality Types, there are a variety of ways in which a person is motivated. Individual differences in cognitive behavior can certainly affect one’s enthusiasm. Understanding your personality type can support your inspiration! Jocelle Maliwanag, MBA, is the Director of Marketing and Business Development for American Heritage Landscape. She can be reached at jmaliwanag@ americanheritagelandscape.com
Take the actual quiz on next page.
January/February 2020 | www.cai-glac.org 9
WE INVITE YOU TO TAKE THIS QUIZ Myers-Briggs has developed a psychological analysis examination that determines a person’s psychological makeup and how they perceive and make decisions. ¡ For each of the following 20 prompts, choose (A) or (B)—the answer that you think most accurately describes you at this time. ¡ Record your answers on the score sheet on the next page of the list of questions. 1. (A) expend energy, enjoy groups
11. (A) firm, tend to criticize, hold the line
(B) conserve energy, enjoy one-on-one
2. (A) interpret literally
12. (A) regulated, structured
(B) look for meaning and possibilities
3. (A) logical, thinking, questioning
13. (A) external, communicative, express yourself
(B) empathetic, feeling, accommodating 4. (A) organized, orderly (B) flexible, adaptable 5. (A) more outgoing, think out loud (B) more reserved, think to yourself 6. (A) practical, realistic, experiential (B) imaginative, innovative, theoretical 7. (A) candid, straight forward, frank (B) tactful, kind, encouraging 8. (A) plan, schedule (B) unplanned, spontaneous 9. (A) seek many tasks, public activities, interaction with others (B) seek private, solitary activities with quiet to concentrate 10. (A) standard, usual, conventional
(B) different, novel, unique
(B) gentle, tend to appreciate, conciliate (B) easygoing, “live” and “let live”
(B) internal, reticent, keep to yourself
14. (A) focus on here-and-now
(B) l ook to the future, global perspective, “big picture”
15. (A) tough-minded, just
(B) tender-hearted, merciful
16. (A) preparation, plan ahead
(B) go with the flow, adapt as you go
17. (A) active, initiate
(B) reflective, deliberate
18. (A) facts, things, “what is”
(B) i deas, dreams, “what could be,” philosophical
19. (A) matter of fact, issue-oriented
(B) s ensitive, people-oriented, compassionate
20. (A) control, govern
(B) latitude, freedom
SCORE SHEET (A)
(B)
ANSWER KEY INTROVERTED or EXTROVERTED
1. 5. 9. 13.
EXTRAVERT: I nitiating, Expressive, Gregarious, Active, Enthusiastic
17. (E)
(I)
(A)
(B)
(S)
(N)
(A)
(B)
SENSING or INTUITIVE
2. 6. 10. 14. 18.
THINKING or FEELING
7. 15. 19. (F) (B)
■ The second criterion, Sensing – Intuition, represents the method by which someone perceives information. Sensing means that a person mainly believes information he or she receives directly from the external world. Intuition means that a person believes mainly information he or she receives from the internal or imaginative world.
INTUITIVE: A bstract, Imaginative, Conceptual, Theoretical, Original ■ The third criterion, Thinking – Feeling, represents how a person processes information. Thinking means that a person decides mainly through logic. Feeling means that, as a rule, he or she plans based on emotion, i.e. based on what they feel they should do.
11.
(A)
INTROVERT: Receiving, Contained, Intimate, Reflective, Quiet
SENSING: Concrete, Realistic, Practical, Experiential, Traditional
3.
(T)
■ The first criterion, Extraversion – Introversion, signifies the source and direction of a person’s energy expression. An extravert’s source and direction of energy expression is mainly in the external world, while an introvert has a source of energy mainly in their own internal world.
JUDGING or PERCEPTIVE
THINKING: L ogical, Reasonable, Questioning, Critical, Tough FEELING: Empathetic, Compassionate, Accommodating, Accepting, Tender
4. 8. 12. 16. 20. (J)
(P)
■ The fourth criterion, Judging – Perceiving, reflects how a person implements the information he or she has processed. Judging means that a person organizes all of his life events and, as a rule, sticks to his plans. Perceiving means that he or she is inclined to improvise and explore alternative options.
Myers-Briggs
JUDGING: Systematic, Planning, Early Starting, Scheduled, Methodical PERCEIVING: Casual, Open-ended, Prompted, Spontaneous, Emergent
PRESIDENT SASCHA MACIAS, CMCA®, AMS®, PCAM®
FIRSTSERVICE RESIDENTIAL AAMC
Sascha is currently the Vice President of Los Angeles Community Management at FirstService Residential. A member of this chapter since 2012, she was appointed to the Board in 2016 and elected to a three-year term in 2017. Sascha is Board Liaison to the Wine Night Committee. Sascha aims to participate in promoting community management as a viable career choice for young adults entering the workforce, or those looking for a new career path. Plans for this include college curriculum, use of temp agencies to spread the word, and continuing to highlight the positive aspects of our industry. She also will continue to work with the Chapter to elevate our events, and ensure they meet and align with our Mission Statement.
PRESIDENT ELECT TERESA AGNEW
ROSEMAN LAW, APC
Teresa Agnew is the President of Operations with Roseman Law, APC, and has been a supporter of the Greater Los Angeles chapter for the past fourteen years. She is actively involved as Co-chair of the Social Media Committee and Board Liaison to the Golf and Social Media Committees. Teresa received the 2017 President’s Award, Stephanie Sanders Outstanding Service Award and Committee of the Year Award. She served as President of the CAI-Channel Islands Chapter in 2014. Teresa believes in the advocacy and mission of CAI and is dedicated to ensuring that the Chapter continues to bring quality education and resources to its members. She looks forward to bringing in some fresh ideas and implementing the Chapter’s 2020 goals.
VICE PRESIDENT ISAAC CAMACHO
ACCURATE TERMITE & PEST CONTROL
Isaac Camacho is Sales & Marketing Director at Accurate Termite & Pest Control. Since joining CAI-GLAC seven years ago, he has been an active member of a number of committees, participated in educational events, accepted a speaking invitation, and contributed educational articles for the Chapter magazine, in addition to serving as board president for his 260-condo community. Isaac is committed to helping HOA managers, specialized business partners, and homeowner leaders take advantage of the wealth of resources CAI-GLAC has to offer. With a background in industrial psychology, branding, and marketing, he would like to help our chapter expand its active membership and optimize educational opportunities for the greater CID community in our area. Isaac is Board Liaison to the Executive Retreat Committee.
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www.cai-glac.org | January/February 2020
2020
BOARD OF DIRECTORS SECRETARY MATT DAVIDSON, CMCA®, CCAM-HR®
ACTION PROPERTY MANAGEMENT COMPANY
Matt Davidson is Vice President of Urban Management for Action Property Management in Los Angeles. He has been an active CAI-GLAC member since 2005. Matt brings a wealth of experience to the Board, having worked as a portfolio manager prior to joining Action where he was an on-site General Manager at two different high rises in downtown Los Angeles prior to joining the corporate support team. Matt served on the board of a small homeowners association in which he owned a condo, and served on the CAI-GLAC Board of Directors for six years, including serving as Chapter President in 2011 and is a past Chair of the Programs Committee. He is serving as Board Liaison to the Education and Programs Committees. Matt is committed to helping the Chapter maintain its high level of education and to supporting the Chapter’s mission to educate and empower those who work for or live in common interest developments.
TREASURER BRIAN FLEMING, CMCA®, AMS®
WILSHIRE REGENT ASSOCIATION, INC.
Brian Fleming is General Manager of the Wilshire Regent Association, Inc. He has been a high-rise manager in California for more than 15 years and an active CAI-GLAC member since 2009. Brian is a current Golf Committee member and Board Liaison to the Community Expo and Finance Committees. Brian is committed to helping the Board provide the best educational programs, fundraising events and social activities for current members, while growing the Chapter in an effort to reach the 1,300-member mark.
ADRIAN ADAMS, ESQ.
ADAMS|STIRLING PLC
Adrian Adams is founder and managing partner at ADAMS|STIRLING PLC and creator of the popular research website Davis-Stirling.com. He is currently on the board of directors of the national Foundation for Community Association Research. Since joining CAI-GLAC twenty years ago, Adrian has been an active contributor of articles to Focus Magazine and popular speaker at Chapter educational events. Adrian currently serves as Board Liaison to the Legislative Support and Mediation Services Committees. Adrian is committed to growing the Chapter and increasing educational opportunities for managers and HOA boards.
CAI-Greater Los Angeles Chapter
GARY BURNS
MULHOLLAND HEIGHTS HOA
Gary Burns is the President of Mulholland Heights HOA, a community of 168 homes in Calabasas. In the second year of his threeyear term on the CAI-GLAC Board, Gary has attended many of CAI’s activities, including educational luncheons, workshops and HOA Marketplaces. “Our HOA has hired (or contracted with) numerous vendors as a result of attending CAIsponsored events. This has proved to be financially beneficial for both the HOA and those service providers.” He serves as Board Liaison to the Business Partner Committee. Gary is committed to bringing homeowners, vendors and managers together by educating them so that they better understand and appreciate each other’s perspectives and viewpoints. He looks forward to sharing his positive CAI experience with others in our industry, especially HOA boards of directors, so they can appreciate the benefits of membership that have proven indispensable in helping Gary govern his community.
ANGELIQUE MADRIGAL
KIM PROVINCE
PETE FOWLER CONSTRUCTION SERVICES
Kim Province is the Director of Business Development at Pete Fowler Construction Services. She has an excellent knowledge of our industry, having been a homeowner in a community association for 20 years and served as their Board President for two years. Kim has been a Business Partner member in our industry for more than 11 years and active in our chapter, serving on the Business Partner Committee and as a longtime member and previous Co-chair of the Membership Committee. She serves as Board Liaison to the Membership and Satellite Programs Committees. Kim will continue to support Chapter growth by working with the Board on membership retention and working to increase membership to more than 1,300. With a passion for HOA Board of Directors education, Kim is also committed to increasing our chapter’s educational opportunities. According to Kim: “If only I had been a member of CAI and knew then what I know now, it might have been a much easier volunteer position.”
ROSS MORGAN & COMPANY, INC. AAMC
Angelique is the Director of Business Development & Client Relations at Ross Morgan & Company, Inc., a full-service management company headquartered in Sherman Oaks. A member of this chapter for more than 10 years, Angelique has written articles for the Focus Magazine is currently Co-chair of the Community Outreach Committee and a member of and Board Liaison to the Social Committee. Last year she was an integral part of the Town Grub Down Committee. Angelique has received the Stephanie Sanders Award for exceptional volunteerism and several Committee of the Year awards. Newly elected to the Board of Directors, Angelique is committed to contributing to the team and helping Sascha Macias achieve her 2020 chapter goals.
ALEXANDRIA POLLOCK,
CMCA®, AMS®, PCAM® BUILDINGLINK.COM, LLC
Alexandria Pollock began her career in the community association industry as an assistant to a portfolio manager and quickly climbed the ranks to become the General Manager of a high-rise mixed-use association in a year. She continued managing high-rise mixed-use associations in Los Angeles for ten years before making a career change. For the last two and a half years Alexandria has been the West Coast Regional Sales Manager for BuildingLink, a property management software company.
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Newly elected to the Board of Directors, Alexandria is committed to finding ways to make a positive impact on our industry, especially through education. She has served on various committees, written articles for the Focus Magazine, and spoken at luncheons. Alexandria serves as Board Liaison to the Community Outreach and Publications Committees.
CAI-Greater Los Angeles Chapter
January/February 2020 | www.cai-glac.org 13
GET INVOLVED… JOIN A CHAPTER COMMITTEE
Did you know that more than 120 of our chapter members actively participate on a volunteer committee? It is an excellent way to network and promote yourself within the community association industry and CAI. It offers opportunities to meet new people, help run an allvolunteer organization and receive a great degree of appreciation and self-gratitude. Choose to help produce a special event or join one of our other committees that are significantly important to the continued growth, well-being and mission of CAI.
2020 CHAPTER COMMITTEES BUSINESS PARTNER This committee assures that CAI-GLAC provides an appropriate array of sponsorship opportunities on an equitable basis to showcase Business Partners’ companies, products and services to the membership. It is responsible for Tricks of the Trade (new business partner orientation), Holiday Happy Hour and regional happy hours throughout the year. Time commitment: Monthly meetings. Committee Co-Chairs: Gina Roldan, ProTec Building Services 760-415-6333 • groldan@protec.com Ray Moody VP, City National Bank 562-397-1336 • ray.moody@cnb.com
COMMUNITY EXPO (formerly hoa marketplace) This committee designs, plans and stages the Community Expo events. These events are primarily educational venues for managers and association board members. Time commitment: Monthly meetings and attendance at satellite events. Committee Co-Chair:
Karen Kokowicz, CCAM®, CMCA®, PCAM® Coro Community Management & Consulting 818-436-0774 • karen@coro4myhoa.com Michael Valenzuela, Vista Paint Corporation 818-445-0660 • mvalenzuela@vistapaint.com
COMMUNITY OUTREACH This committee is responsible for developing community projects which benefit communities in Los Angeles County and enhance CAI’s image. Time commitment: Monthly meetings and attendance at community outreach events.
EDUCATION This committee updates and maintains materials for the Essentials of Community Association Leadership Workshops, CID Law courses and advanced homeowner education programs. Members also train and organize the facilitators. Additional responsibilities include overseeing the Coaching to Credentials manager mentor program and finding new ways to bring education to Community Association Homeowner Leaders and Managers. Time commitment: Meetings as needed. Committee Chair: Teressa Whitsitt, CMCA®, Ross Morgan & Company, Inc. AAMC® 818-907-6622 • teressa@rossmorganco.com
EXECUTIVE RETREAT (formerly CEO summit) The Executive Retreat Committee plans and stages the annual Executive Retreat, a one-day elevated educational conference for management company executives. Time commitment: Monthly meetings. Committee Chair:
Alexandria Pollock, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC, 310-925-9001 • alexandria@buildinglink.com
FINANCE This committee monitors the Chapter’s financial status and periodically reports the financial health to the board of directors. Members also explore ways to improve the Chapter’s fundraising results. Time commitment: As necessary. Committee Chair: Michael Lewis, CMCA®, AMS®, PCAM®, Concept Seven, LLC, AAMC® 310-622-7012 • mike@c7properties.com
Committee Co-Chairs: Angelique Madrigal, Ross Morgan & Company, Inc. AAMC 818-907-6622 • angelique@rossmorganco.com Patti Specht, ServiceMaster Recovery by C2C Restoration 818-294-3343 • patti@svmbyc2c.com
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CAI-Greater Los Angeles Chapter
GOLF (MAY 18) The Golf Tournament Committee plans and stages the annual Golf Tournament in May. This event is the Chapter’s largest fund-raiser. Time commitment: A couple of meetings early in year and then bi-weekly meetings starting in late-March/earlyApril through event date. Do you like to play golf? Committee Co-Chairs: Julia Gomes, Accurate Termite & Pest Control 949-275-1439 • julia@accuratetermitecontrol.com Jeff Koscher, HARBRO, Inc. 310-874-6249 • jeff.koscher@harbro.com
LEGISLATIVE SUPPORT The Legislative Support Committee supports CAI’s lobbying efforts in Sacramento at the local level by disseminating information to members, fund-raising and generally increasing awareness about current legislative issues among members. Chair and Chapter Delegates participate in monthly CLAC telephone conferences and presentation of periodic legislative updates at programs, as necessary. Attendance at CLAC’s annual “CA Day at the Capitol” and “A Day in the District” is encouraged. Time commitment: As necessary to meet lobbying demands at local level. Committee Chair:
Erik Rivera, CMCA®, AMS®, PCAM®, Trilliant Property Management 310-396-0016x109 • erik@trilliantpm.com
MEDIATION SERVICES The committee is responsible for monitoring and expanding the Mediation Services program offering low-cost mediation to both members and non-members who wish to mediate CID matters. Time commitment: Meetings as needed. Committee Chair:
Steven A. Roseman, Esq., Roseman Law, APC 818-380-6700 • roseman@roseman.law
MEMBERSHIP The Membership Committee is responsible for membership development, including recruiting new members and retaining current members. Committee members are also ambassadors who staff registration tables, welcome new members and host potential members at Chapter functions. Committee members also serve as liaisons, ensuring that members are informed, involved and recognized for their contributions to the Chapter. Liaisons also contact continuing members periodically to
ensure that the Chapter is meeting their needs and providing worthwhile benefits. Time commitment: One meeting per month, plus attendance at events. Committee Co-Chairs:
Mimi Cortes, SAX Insurance Agency 760-696-0687 • mcortes@saxagency.com Tracy Robinson, CCAM®, Market Lofts Community Association 310-327-0562 • trobinson@pmpmanage.com
PROGRAMS/LUNCHEONS The Programs Committee plans and stages Educational Luncheons during the year. Time commitment: Monthly meetings, plus attendance at luncheons to assist as necessary. Committee Co-chairs:
Neda Nehouray, CMCA®, AMS®, HOA Organizers, Inc. 818-778-3331 • info@hoaorganizers.com Erik Rivera, CMCA®, AMS®, PCAM®, Trilliant Property Management 310-396-0016x109 • erik@trilliantpm.com
PUBLICATIONS The Publications Committee oversees the Focus Magazine, the Website and the annual Membership Directory. Committee members work on themes and content for six magazines printed each year, and add new features to the ever-growing Website and Membership Directory. One key objective will be to establish and follow strict deadlines for all publications. Time commitment: As necessary. Focus Magazine Co-Chairs:
Jamilla Davis, Dunn-Edwards Paints 818-281-3116 • jamilla.davis@dunnedwards.com Jennifer Schuster, Valley Alarm 818-314-3520 • jschuster@valleyalarm.com
SATELLITE PROGRAMS The committee plans and stages regional breakfasts and evening educational seminars in order to reach association board members and managers who may not be able to attend luncheons. The committee is responsible for setting up the program and speakers. Time commitment: As necessary. Committee Co-Chairs:
James Beard, CMCA®, AMS®, PCAM®, Valencia Management Group AAMC® 661-295-9474 • jbeard@valenciamgmt.com raig Phillips, CMCA®, AMS®, PCAM®, C International Tower Owners Association 561-436-9066x2 • genmgr@itoalb.org CONTINUED ON PAGE 16
CAI-Greater Los Angeles Chapter
January/February 2020 | www.cai-glac.org 15
Get Involved… Join a Chapter Committe CONTINUED FROM PAGE 15
SOCIAL The committee is responsible for putting on Dodger Game Night (July) and Casino Night (November). Casino Night is the second largest fund-raiser for the Chapter. The group puts together a budget, decides the location and the sponsorship package necessary to attract additional participation by Chapter members, and stages the event. Time commitment: Monthly meetings throughout the year and weekly meetings in the month prior to each major event.
pick the right tools for your next project.
Committee Co-chairs:
Ashley Hibler, McKenzie Rhody, LLP 626-250-4694 • ahibler@mrcdlaw.com
With community association lending expertise like ours, you’ll get the job done right.
Michael Valenzuela, Vista Paint Corporation 818-445-0660 • mvalenzuela@vistapaint.com
take that to the bank. Lisa Ann Rea VP/Regional Account Executive 805-907-8452 Toll Free 866-800-4656, ext. 7500 lisa.rea@mutualofomahabank.com
SOCIAL MEDIA
Member FDIC
mutualofomahabank.com AFN46039_0913
Equal Housing Lender
EQUAL HOUSING
LENDER
Responsibilities include: 1) disseminating information about upcoming events and news through social media channels to raise community awareness of CAI and its benefits, 2) developing and implementing a social media strategy, 3) promoting Chapter events in order to maximize manager and association membership and participation, 4) conducting opinion and statistical surveys, and soliciting ideas for future Chapter offerings. The Social Media Committee will work with other committees, as necessary, to develop a plan for promoting those respective committees’ activities in order to draw more public and member support. Time commitment: As necessary to successfully promote the organization. Committee Co-chairs:
Teresa Agnew, Roseman Law, APC 818-380-6700 • agnew@roseman.law Meigan Everett, PCAM®, SwedelsonGottlieb 310-207-2207 • meigan@sghoalaw.com
WINE NIGHT This committee designs, plans and produces the annual Wine Night event. This event is an important Chapter fund-raiser for the California Legislative Action Committee. Time commitment: Meetings as necessary and attendance at the August event. Committee Co-chairs:
Elaine Gower, The Naumann Law Firm, PC 619-980-3281 • elaine@naumannlegal.com Pamella De Armas, CIRMS®, Silicon Beach Insurance Services 310-490-8689 • pam@siliconbeachinsurance.net
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CAI-Greater Los Angeles Chapter
O
ur sincere thanks to those members and friends who made a donation to our Operation Warm Coats & Warm Hearts Coat Drive. Your generosity allowed us to deliver approximately 152 coats to the Burlington Coat Factory on December 5. In partnership with ABC's Good Morning America and the national non-profit organization, Delivering Good, Burlington collects gently-worn coats in all its store locations across the country and works with local agencies through Delivering Good, to distribute the coats to those most in need within the community.
Operation Warm Coats & Warm Hearts
CAI-Greater Los Angeles Chapter
By Angelique Madrigal, Community Outreach Committee Co-chair
January/February 2020 | www.cai-glac.org 17
As we’ve seen in the news, social media has its major benefits but also has some dangers and things to be wary of. Companies, celebrities and politicians often find themselves in hot water for controversial content they have posted. Time and time again, previous posts are dug up and continue to haunt those that post in anger or without thought for consequences. So what are best ways to use social media as a valuable asset and what are the paths to steer clear of? Here are some simple Do’s and Don’ts of posting to social media.
● Tag, tag, tag! Tagging people, companies, locations, and more can help you be more visible to a wider audience. Tagging companies and people also increases the chances that whatever you are posting will get re-posted on their accounts. It’s a domino effect of a veritable “Internet word-of-mouth.” Hash tags are also a valuable tool in specific searches. ● Be socially and consciously aware. Steer clear of politics, offensive material or anything that would inspire hostility on any of your pages. Post positivity and make people feel a sense of welcoming when scrolling through your feed/pages. The point is to relate to your audience, not to alienate them. ● Make sure all your company/community information is filled out. Phone numbers, address, hours of operation etc. There is nothing worse than googling a company and their phone number or address is missing. Most of today’s consumers simply move onto the next company when they can’t find simple contact information on the landing page. ● Respond to questions/ comments in a timely manner. People notice when a company is attentive to time. Make sure your answers are polite and helpful. If there is a negative comment, move the conversation to phone or email immediately. Your entire audience does not need to witness a disgruntled employee or customer hashing it out on the Internet. ● Have fun! Don’t be afraid to be silly. No one likes a page that takes themselves too seriously. Post funny pictures of your staff. Take a video of your dog in the office (people love animals!) And relatable memes are always loved. We see millions shared daily on Facebook.
DO’S:
DON’TS:
● Post original content! Just like any other marketing tool, you are intending to get your audience’s attention. Standing out from the crowd and posting original content is the best way to gain attention. Stock images are often perceived as lazy. Post your character or company’s message and tone.
● Launch an “in your face” sales pitch on your pages. Social media was intended to connect socially long before businesses jumped on the train, and that tone is certainly still at the heart of it to this day. People want to see content that they can connect with rather than always being sold a product or service. Contribute to the daily flow that
SOCIAL MEDIA OF ALL FORMS HAS TAKEN THE WORLD AND LIFE AS WE KNOW IT BY STORM. BUSINESSES NOW USE SOCIAL MEDIA AS A PRIMARY TOOL FOR MARKETING TO THEIR TARGET AUDIENCE. IT SEEMS AS THOUGH MANY OF US CAN’T GO A DAY WITHOUT SCROLLING THROUGH OUR FACEBOOK, TWITTER, OR INSTAGRAM. WITH ALL THE TIME SPENT ON THE SOCIAL PLATFORMS WHY NOT ALSO USE THE TIME TO BENEFIT YOUR BUSINESS AND OR COMMUNITIES?
THE
DO’S AND DON’TS OF SOCIAL MEDIA
By Roby Garcia
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CAI-Greater Los Angeles Chapter
audiences take in— do not become part of the messages that irritate them, and they tune out. ● This one is so important, it MUST be highlighted again. NEVER argue with customers/homeowners online. Show a respectful response if you receive negative feedback on your pages (even if you think you’re right) and privately message the individual and ask how you can make the situation better. Fighting with customers or anyone for that matter on your business or personal page is not a good representation for you or your company. ● Post too much text. People get lost in posts that are too wordy. Social media is often a quick scroll for most so keep it fun and brief. If your post is educational, posting a blog is a great idea. You can then provide a link to your pages. ● Post too often on one account. Time your posts for once a week and it’s best to plan your posts a month out. Posting too often is like being bombarded by spam; your clients will unfollow you and/or delete you from their friends altogether. You want your audience to know you, be intrigued by you, not aggravated by you. ● Social Media is a modern-day marketing tool we should all be using and integrating into our marketing plans for our businesses & communities.
HOW TO DEAL WITH NEGATIVE ONLINE REVIEWS
If talking to the customer does not work out, don’t fret—just move forward. Most review sites will not remove any negative reviews no matter how much you ask them to. Your best option beyond that is moving forward and encouraging other customers who have had good experiences with your company to leave positive reviews. The more positive reviews that outweigh the negative, the better. If you have 30-40 positive reviews and 1-2 negative reviews, most potential customers will assume those were one-off situations. Try incentivizing your team to collect reviews while they are working directly with the clients and, therefore, have the relationship. With our company, we get calls from clients that decided to call us because they read a few of our 60+ positive reviews. Reading positive reviews feels like a personal referral, so do not overlook this aspect of your online social image. Roby Garcia is a Marketing Representative at Servpro of Burbank in Sylmar. He can be reached at roby@servproburbank.com.
Social Media Content Challenge Post a funny industry related meme that connects with your target audience.
One day I received an alert that we had received a negative review from a customer. He wasn’t even our customer. All I could do was sigh. After many phone calls with Yelp trying to explain this situation, we were given no options for remedy. Unfortunately, we live in a time when businesses are at the mercy of angry customers that can easily damage reputations on sites like Yelp, Google my Business and Facebook. It’s not going to change anytime soon, so the best thing to do is equip yourself with a plan to handle a negative review from time-to-time.
Introduce your newest employee(s). Or highlight an employee within your organization.
Obviously, the ideal way to handle negative reviews is not getting them in the first place. Providing the customer with the best customer experience should always be top priority. Treat each resident or customer as if your next review depends on it—because it does. But we live in a real world and sometimes people get it wrong, or you may have just come across someone on a bad day. So, you get the negative review for a wrongdoing or perhaps a mistake one of your employees made. What do you do next? In my experience, contacting the customer directly is the best option. Try to get the discussion off of a public forum and see how you can resolve the issue to a satisfactory end. Apologizing and asking to hear them out and really listening to the problem so they feel heard —and your being sincere and heartfelt with them—may just inspire them to either take down the negative review or edit it with positive notes on your response.
Share something inspirational.
CAI-Greater Los Angeles Chapter
Post something relating to the current season or holiday. Post or share pictures highlighting your company involvement in the community.
Create a video featuring your company and/or employees on the job. Correct a common misconception that relates to your industry. Give a shout out to another business or organization. Show off your expertise with a helpful tip. Post something in celebration of a company milestone, birthday, or little-known holiday.
January/February 2020 | www.cai-glac.org 19
A Royal Affair By Alissa McMurrin, CMCA
C
asino Night is always a night to look forward to, and this year did not disappoint. With attendance levels up by 20% , this was an event to remember. A “Royal Affair,” hosted at the Millennium Biltmore Hotel on November 16th was indeed a remarkable success! Kings and Queens came dressed to the ten’s with royal couture, crowns, tiaras and even a Marie Antoinette wig worn by Karen Kokowicz from Coro Community Management & Consulting. Arriving at 6 PM, members enjoyed cocktails and hors d’oeuvres before entering the ballroom for an evening of dinner, dancing, and gaming. Dinner was an extravagant menu of several choices including filet of Mahi Mahi with Mango Coilis Kiwi Papaya Relish, Breast of Chicken stuffed with arugula, proscuitto, and brie, or Eggplant Rollatini. Decadent bite-sized desserts were later served with coffee and tea—perfectly complimenting such a delicious offering. Following dinner, guests made their way to the numerous gaming tables situated around the ballroom. Amidst the casino gaming tables, members played roulette, blackjack and poker, stacking their winnings to later trade for Royal Raffle tickets. These raffle tickets were used to enter to win various elaborate baskets and prizes donated by our business partners, ranging from diamond jewelry to a flat screen television! Those who were not big gamers were also able to have a wonderful time taking pictures with coworkers and business partners in the instant photo booth or make a delicious goodie bag at the Sweet Shoppe. The dance floor was also a hot spot, as members showed off their moves to the likes of Madonna, Old School Funk and other favorites. From the casino tables and centerpieces, to the photo booth and the Sweet Shoppe, it would not have been possible without all our gracious sponsors listed below. Our thanks to the Social Committee members who planned and produced this event: Co-chairs Don Campbell (Briarcliffe Towne Homes Assn.) and Michael Valenzuela (Vista Paint Corporation), Marcia Coppola (HOA Organizers, Inc.), Manny Diaz (Ten Five Sixty Wilshire Condo Association), Alison Kronebusch (Reconstruction Experts, Inc.), Angelique Madrigal (Ross Morgan & Company, Inc. AAMC), Jocelle Maliwanag (American Heritage Landscape), Alissa McMurrin (HOA Organizers, Inc.), Nick Perle (Gothic Landscape) and Alana Walker (OCBS, Inc.). Thank you to everyone who contributed to the success of this event! We look forward to seeing you next year! Alissa McMurrin, CMCA, is a portfolio manager at HOA Organizers, Inc. and a Social Committee member. She can be reached at alissa@hoaorganizers.com.
Community Associations Institute Greater Los Angeles Chapter
Presents
Millennium Biltmore Hotel Los Angeles 506 S. Grand Ave., Los Angeles, CA 90071
Saturday, November 16, 2019
Sponsors CORPORATE
Guard-Systems, Inc. CASINO CHIPS
PLAYING CARDS
ALLBRIGHT 1-800-PAINTING
Accurate Termite & Pest Control
CRAPS TABLE
EmpireWorks Reconstruction & Painting HAPPY HOUR BAR
GSG Protective Services, Inc. DINNER TABLE WINE
Securitas Security Services USA, Inc. SOUVENIR PHOTOS
Retro Experts Inc. PHOTO BOOTH
NuAir Services, Inc. DJ/ENTERTAINMENT
Servpro of Burbank
QUEEN
PRECISION PAINTING CENTERPIECES
Calterpest-California Termite & Pest VALET
Hi-Tech Painting & Decorating, Inc. Pacific Western Bank SWEET SHOPPE
Segal Insurance Agency, Inc. SKY Painting
Leading By Example By Dawn Suskin, CCAM®, PCAM®
T
AKE A MINUTE AND THINK BACK ON YOUR CAREER, specifically your supervisors or maybe even your company’s top executives. Do you have someone in mind? Now, what about that leader do you remember most? Hopefully you’re thinking about good things, like their supportiveness or maybe the positive energy they infused throughout your office. Did they encourage you to be the best manager you could be? All too often this is not the case, and we find ourselves hiding in our offices/cubicles doing what we can to get through the day without confrontation. Think back on your favorite leader and what you learned from them. Did they make you a better version of yourself or teach you how to be a model leader/colleague to others? Are you the leader you want to be? Are you open and available to help when
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others need it? I have had countless managers in my career, in Community Management and other industries. Some have been phenomenal and others, well not so much. I’ve learned from all of them, but try hard to emulate the lessons learned from those supervisors who practiced “Servant Leadership.” Servant Leadership is the philosophy that a leader’s main goal is to serve others. The modern Servant Leadership model was introduced by Robert K. Greenleaf back in 1970 in his essay, The Servant as Leader. Greenleaf believed that the servant leader’s desire was to meet the needs of colleagues, customers and communities before all else. In his essay, Greenleaf listed many other characteristics he considered to be important: “…listening and understanding, acceptance and empathy, foresight, awareness and perception, persuasion,
CAI-Greater Los Angeles Chapter
conceptualization, self-healing, and rebuilding community.” He describes servant leaders as those who initiate action, who communicate well, can be depended upon, show creativity, show flexibility and are not afraid of change.
S
O, YOU MIGHT BE ASKING YOURSELF— what does this have to do with Community Management? Community associations hire professional managers and management companies because we are the experts in our field. They want to be shown how to have the best community out there. We, through the knowledge we impart and the actions we take, influence the communities we manage and community members with whom we interact. We have the power to make those interactions positive or negative, beneficial or detrimental. Similar to reflecting on your career and who made a positive influence on you, we need to ask ourselves if we are being the best managers and colleagues we can be. Are we truly serving the communities we manage? We should be striving to make a positive impact on the communities we manage and the community members we serve every single day. What does that look like? It may be different for every association and every individual we deal with—that’s part of the beauty and challenge. No two people are the same and, while some situations feel similar, they should be treated individually. What does this really mean? We should be looking at each situation as if it were new and not basing our interactions on past experiences. That doesn’t mean you
CAI-Greater Los Angeles Chapter
treat people as though you’re meeting them for the first time, when you’ve interacted with them numerous times before. Each encounter should be treated independently, even when you’re dealing with that perceived thorn in your side. Everyone should be given the benefit of the doubt. At some point, that Negative Nelly or Disgruntled Dan will tire of creating chaos in your life. And if they don’t, there are ways to handle those situations too, involving your Board or even legal counsel, when warranted. The goal is to become a positive force within your community. Be the solution, the cog that gets the wheel spinning, the person others want to go to. Be open to helping and willing to do what is necessary to help resolve the issue at hand. You won’t appease everyone and you may not solve every problem, but the resulting good will create an atmosphere of genuine support and care. Being a servant leader doesn’t mean you serve others at the expense of yourself. It means helping others help themselves. It means leading by example—showing others the way. Be a positive influence in someone’s life today and everyday. Dawn Suskin, CCAM®, PCAM® is the General Manager for the Master HOA in Playa Vista, Playa Vista Parks & Landscape Corp., a FirstService Residential managed property. She can be reached at dawn.suskin@fsresidential.com.
January/February 2020 | www.cai-glac.org 23
EXCELLENT CUSTOMER SERVICE CREATES GOOD BUSINESS AND A RELATIONSHIP WITH CUSTOMERS WHO ARE WILLING TO REFER YOUR BUSINESS TO FRIENDS, FAMILY, AND COLLEAGUES. PROVIDING THIS TYPE OF EXCELLENT CUSTOMER SERVICE STARTS WITH PROVIDING YOUR CUSTOMERS WITH AN HONEST PRICE AND SCOPE OF WORK TO MAKE SURE THE JOB IS DONE CORRECTLY. THINK BEYOND SELLING YOUR PRODUCTS OR SERVICES. YOU NEED TO CONSIDER THE CUMULATIVE EXPERIENCE YOUR CUSTOMERS HAVE, WHAT THEY THINK AND FEEL, AND WHAT YOU CAN DO TO MAKE IT BETTER.
KNOW YOUR PRODUCT OR SERVICE To provide good customer service, you need to know what you are selling. It’s important to make sure your employees understand the way they should talk to, interact with, and otherwise assist customers. Provide employee training that gives your staff the tools they need to carry good service through the entire customer experience. This will lead to good business practices. BE FRIENDLY Customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. Even when handling customers over the telephone, a smile can come through in your voice, so make sure you are ready to be friendly. SAY THANK YOU Gratitude is memorable, and it can remind your customers why they chose your product or service and hired your company. Regardless of the type of business you have, say thank you to each client at the end of a transaction or service provided, it will go a long way. They will remember you and not the company/ person who did not take the time or had the courtesy of thanking them.
GOOD SERVICE, GOOD BUSINESS! By Elaine Gower
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LISTEN TO YOUR CUSTOMERS Listening is one of the simplest secrets of good service and good business. It means hearing what your customers are saying out loud, as well as what they are communicating non-verbally. Watch for signs that they are displeased, while listening to what they say to you directly. BE RESPONSIVE There may be nothing worse than nonresponsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you’re selling. It’s important to respond quickly to all inquiries, even if it is only to say you are
www.cai-glac.org | January/February 2020
looking into the issue and will be back in touch. Some response is always better than none so the customer doesn’t feel ignored. ASK FOR FEEDBACK AND USE WHAT YOU RECEIVE You may be surprised what you learn about your customers and their needs when you ask them what they think of your business, products, and services. You can use customer surveys, feedback forms, and questionnaires. What did they like about your business, products or services? What didn’t they like, and what can you do to improve your business, products or services? Take time to regularly review feedback, identify areas for improvement, and make specific changes in your business. Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with the products and services you are selling and the process of purchasing, ordering or working with you. If you do that successfully, you are on your way to becoming known for providing excellent customer service, which will lead to good business practices. Ask a client to write a short testimonial about your great service for your marketing materials or website. Most will be happy to do so if you gave them excellent service. Here is a sample. “ I had a very good experience with John Doe and your company. I would be happy to tell others. —Frank G” It’s just good business! Elaine Gower is the Director of Business Development and Client Relations at The Naumann Law Firm, PC, a law firm that concentrates its efforts on construction defect litigation throughout Southern California. Elaine is a CAI Educated Business Partner and can be reached at elaine@naumannlegal.com.
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HOA - Commercial - Residential
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January/February 2020 | www.cai-glac.org 25
ST IT U TE IO NS IN SOCI AT TER NIT Y AS ES CH AP CO M M U ER LOS ANG EL G RE AT S T N E
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NEWS
FROM SACRAMENTO
Free Speech, the 1st Amendment and Election Rights By Jeffrey A. Beaumont, Esq., CCAL and A.J. Jahanian, Esq. With the spotlight shining brightly on community associations’ elections in light of Senate Bill 323, it is important for boards and managers not to overlook the laws that have been in place previously, both since recent history and since the Founders drafted our Constitution. As a citizen of the United States, the First Amendment prohibits the government from restraining your First Amendment free speech right. The Constitution is clear, stating that: “Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble and to petition the Government for a redress of grievances.” By using the phrase “Congress,” the Founders implied that the First Amendment only applies to the Federal Government. However, over the years, Courts have applied the First Amendment to other entities, including state and local governments. The questions then must be asked, does the First Amendment apply to community associations, and are boards and managers subject to liability for placing restrictions on owners’ speech? With controversial Senate Bill 323 primed to take effect starting January 1, 2020, understanding owners’ speech and election rights is especially important, as community leaders are confronted with challenging issues. 1. ARE COMMUNITY ASSOCIATIONS STATE ACTORS? The short answer is that it depends on which state you’re asking. Massachusetts for example, has ruled that, since community associations are subject to state laws, their actions that violate state law (i.e., restrict free speech) are illegal. On the other hand, other states, such as Kansas and Pennsylvania, have ruled that community associations in those states are “private” entities, who can restrict some forms of speech. The Court of Appeals of Georgia, on that end of the free speech spectrum, has also held that a free speech restraint in a community association’s governing documents is valid and enforceable, because owners have contractually agreed to abide by those restrictions. (Bryan v. MBC Partners, Inc., 246 Ga. App. 549 [2000].)
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The State of California finds itself somewhere in the middle of this debate. Courts have concluded that associations’ actions qualify as “state actions,” if the property is freely and openly accessible to the public. (Golden Gateway Center v. Golden Gateway Tenants Assoc. [2001] 26 Cal.4th 1013.) For example, a private common area hallway in a condominium complex would not be “open to the public,” but a clubhouse that the association rents out to members of the public would be. Where the property has virtually unrestricted access and is open to the community at large, a free speech restriction applied to members or invitees of these locations, would be problematic. 2. R ESTRICTIONS MUST STILL BE REASONABLE AND COMPLIANT WITH STATE LAW! Even on private association property, associations must refrain from adopting rules and restrictions that might be considered “unreasonable.” While rules prohibiting threats, obscene speech, defamatory statements, harassment and/or promotions of violence or harm would certainly be reasonable, others may not be, particularly if they infringe on another statutory or constitutional right. For example, the California Civil Code provides that the governing documents may not prohibit an owner from posting or displaying a noncommercial or political sign, poster, flag, or banner, on their separate interest, unless doing so is required to protect public health or safety. (Civ. Code § 4710(a).) Owners cannot be prohibited from displaying “for sale” or “for lease” signs upon their properties either. (Civ. Code §§ 712, 713.) In that same breath, Senate Bill 407 (“SB 407”), which took effect January 1, 2018, applies additional free speech and assembly rights to community associations and their members, which are particularly relevant during the election cycle. In 2017, the Legislature wanted to pass a law that would “ensure that members and residents of common interest developments have the ability to exercise their rights under law to peacefully assemble and freely communicate with one another and with others, with respect to common interest development living or for social, political, or educational
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purposes.” (Civil Code. § 4515(a).) This law significantly impacted communities, especially those with common area meeting spaces. For example, under SB 407, the Civil Code requires that owners and residents be allowed to use common area facilities for meetings related to association issues, legislation, elections to public office and public ballot measures, without being charged a fee or being required to purchase insurance. Additionally, an association would be in violation of the law if any of its governing documents prohibit owners or residents from inviting public officials to the association, to discuss matters of public interest, in the common areas. In addition to addressing members’ rights to use common areas for meetings, SB 407 touched on the right to distribute information and canvas/petition the community. For example, under Civil Code Section 4515, the governing documents cannot prohibit an owner from “canvassing and petitioning the members, the association board, and residents…[or] circulating information about…association elections, legislation, election to public office,” etc. The impact on you, our community association leaders, will be immediately felt, especially come election season. Candidates may begin distributing flyers about the election, requesting to use common area facilities to meet about the election (for which they cannot be charged a fee or security deposit) and inviting members of the public to speak to fellow residents. This may create confusion and contention, particularly in communities with hotly contested elections. Fortunately, the Civil Code provides that the specified meetings, distribution of information, petitioning and canvassing may be “during reasonable hours and in a reasonable manner.” This means that boards can and should adopt reasonable regulations on these activities, ensuring that neither SB 407 nor any other constitutional or speechrelated rights are infringed upon. For example, owners and residents should be required to reimburse the association for costs to clean common area meeting spaces. Reasonable rules may also establish a protocol for reserving a meeting space, as well reasonable hours and days of the week when owners can solicit/canvas.
CONCLUSION With the election cycle fast approaching, boards and managers need to be prepared, particularly in light of SB 323. Through SB 323, the Legislature created a law that has caused significant confusion and frustration with respect to the processes and new rules governing association elections. SB 407 provides a direct avenue for members to air that
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frustration, through holding meetings in the common areas and/or distributing information about the election. Adopting policies and procedures regarding speech, assembly, canvassing the community, posting signage, distributing flyers, and the like, will put you ahead of the game in combatting the foreseeable issues that come with each election season. But doing so requires walking the thin line of “reasonableness” and compliance with our federal and state free speech protections. Any rule or restriction should contain the phrase, “unless otherwise provided by law,” to ensure that it is not infringing. When in doubt, seek legal advice on what rules and policies would be legally sound, while helping board members and community managers conduct meetings and elections, or otherwise perform their obligations to the association. Jeffrey A. Beaumont, Esq.is the senior partner and A.J. Jahanian, Esq., is an associate attorney at Beaumont Tashjian, a firm providing general counsel, litigation and assessment collection services to common interest developments. They can be reached at jbeaumont@hoaattorneys.com and ajahanian@hoaattorneys.com, respectively.
What is CLAC? THE CALIFORNIA LEGISLATIVE ACTION COMMITTEE (CLAC) IS A VOLUNTEER COMMITTEE OF THE COMMUNITY ASSOCIATIONS INSTITUTE (CAI) CONSISTING OF HOMEOWNERS AND PROFESSIONALS SERVING COMMUNITY ASSOCIATIONS. CAI IS THE LARGEST ADVOCACY ORGANIZATION IN AMERICA DEDICATED TO MONITORING LEGISLATION, EDUCATING ELECTED STATE LAWMAKERS, AND PROTECTING THE INTERESTS OF THOSE LIVING IN COMMUNITY ASSOCIATIONS IN CALIFORNIA.
ABOUT THE ORGANIZATION Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters. R epresents over 13 million homeowners and property owners in more than 52,000 associations throughout California. Comprises association homeowners, board members and the professional business partners that service them. Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions. Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.
CLAC’S MISSION To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.
January/February 2020 | www.cai-glac.org 29
CLAC Challenge Raises More Than $6,000 for California Legislative Action Committee
Left to right: John Kelly (Jenkins Properties Management), Louis Brown (California Legislative Action Committee), Michael Huffman (Management Professionals, Inc. AAMC), Sascha Macias (FirstService Residential AAMC), Katy Krupp (Fenton Grant Mayfield Kaneda & Litt, LLP), Joe Caggiano (Ameri-Cal Repipe & Plumbing), Nels Atha (Common Interest Services, Inc. AAMC), Mimi Cortes (personal donation and SAX Insurance Agency), Russell Benjamin (Coro Community Management & Consulting), Ed Hixon (ProTec Building Services), Barbara Freeman (Condominium Administration Co., Inc.), Michael Lewis (Concept Seven, LLC AAMC) and Wendy Weber (Insurance Services of the West). Inset: Michael Huffman with Steve Little (Steve Little Insurance Agency, Inc.). Contributors not pictured: Beaumont Tashjian, Kulik Gottesman Siegel & Ware LLP, Richardson|Ober|DeNichilo LLP, The Californian on Wilshire, Valencia Management Group, and Wolf Rifkin Shapiro Schulman & Rabkin LLP.
100%
GOAL: $24,981
of goal
as of 10/31/19 $24,981
30
OUR THANKS TO CAI-CLAC 2019 CONTRIBUTORS January 1 – December 31 100 Marina Shores HOA 101 S. Manhattan Place HOA 118 Wadsworth Ave. HOA 446 San Vicente HOA 515 San Vicente HOA 720 Shoreham Drive HOA 909 El Centro, Inc. 948 20th Street HOA 1050 3rd Street, Inc. 11767 Sunset Boulevard Association 1082 West Del Amo Pacific CA 1242 Berkeley Street HOA 1437 Berkley Street HOA 15206 Burbank Blvd. HOA 1715 California Ave. HOA 1835 7th Street HOA 2017 Ketch to Jib townhouses HOA 2050 Artesia HOA 2138 Stewart Street HOA 25370-72 ½ Malibu Road HOA 2641 4th Street HOA 3049-Design Villas HOA 4424 Whitsett Avenue HOA 4820 Bellflower HOA Adams Stirling PLC Adobe Grande HOA Ali Condominiums OA Ameri-Cal Repipe & Plumbing Armour Lane Condominium Avis HOA Avocado Glen HOA Beaumont Tashjian Berkeley Townhouse HOA, Inc. Beverly Hills Villas HOA Beverly Westwood Condominium HOA, Inc. Blossom Vanderbilt COA
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Bodger Park Condominiums HOA Bougainvillea Townhomes HOA Cabrillo Landing HOA Carolwood HOA Casa de Suenos CA Casa Loma Associations, Inc. Casita De La HOA Catalina Plaza HOA Centinela Townhomes II HOA Channel View Terraces HOA Chateau Goshen HOA Common Interest Services, Inc. AAMC Concept Seven, LLC AAMC Condominium Administration Co., Inc. Coro Community Management & Consulting Crystal Canyon HOA Culver Centrale HOA Culver City Gardens Danielle Glass-Hays Del Prado HOA Eight on Twenty HOA El Segundo Peppertree HOA Fairway Pointe HOA Fenton Grant Mayfield Kaneda & Litt, LLP FirstService Residential AAMC Five Ten Forty Inc. Flowers Street Lofts HOA Fourth Street HOA Gateway Village HOA Golden Palms HOA Gorham Park HOA, Inc. Hacienda Homeowners Association Harbor Ridge HOA Harbor Village Owners Association Harbour Wal Terrace HOA
Hermosa Surf Condos, Inc. Hillcrest Meadows HOA, Inc. Hillcrest Rolling Hills HOA, Inc. Hopi HOA Insurance Services of the West Irena Vista OA Jenkins Properties Management Company, Inc. Kelton Arms HOA Kester Villas HOA Kulik Gottesman Siegel & Ware LLP La Palma Estates HOA La Puente Master Association Lake at Walnut C.A. Lakeridge Whittier HOA Lawford HOA Longfellow Village HOA Los Cerros HOA Main at the Beach HOA Marla Miller Marilyn Howald Mimi Cortes Oak Hill Condominium HOA Oakbridge HOA Ocean West COA Old Orchard I HOA Pacific Bougainvillea, Inc. Pacific Gardens Terrace HOA Pacific View Condominiums HOA Park Crest HOA Polynesian OA Primera Terra HOA ProTec Building Services Richardson|Ober|DeNichilo LLP Roseman Law, APC Roxbury Park COA SAX Insurance Agency
Seascape-Redondo HOA, Inc. Seasons West HOA Silver Spur Court HOA SiSi Villas HOA Sky Community Association South Bay Crest HOA South Bay Estates HOA South Hermosa Townhomes HOA Spencer Estates HOA Steve Little Insurance Agency, Inc. Ten Five Sixty Wilshire Condo Association Terra Bella Pasadena CA Textile Building OA The Californian on Wilshire HOA The Collection at Downtown Burbank HOA The Vista Pacifica HOA Valencia Management Group AAMC Villa Cordoba HOA Villa Del Sol Villas HOA Villa Capri Townhomes HOA Villa Serena HOA VIP Goshen Association Virgil Courts HOA Vista Catalina HOA Vita Bella HOA Vogue Condominium Association West Colonial Village HOA Westchester Playa Del Sol HOA Westside Townhouses HOA Wilshire Selby Towers East CA, Inc. Woodbury Maintenance Corp. Yukon I Townhomes HOA Yukon II Townhomes COA
CAI-Greater Los Angeles Chapter
What Do Managers Do To Build Community? SOMETIMES, EVEN THE BEST MANAGEMENT COMPANIES WILL HAVE DIFFICULTY SATISFYING ALL HOA BOARD MEMBERS AND HOMEOWNERS. WHILE COHESION WITH THE BOARD IS ALWAYS THE GOAL, FOR SOME COMMUNITY MANAGERS, THIS ISN’T ALWAYS SO EASY TO ACHIEVE. THEY MAY NOT BE SURE WHICH APPROACH IS BEST WHEN DEALING WITH MULTIPLE PERSONALITIES OR RIVALROUS GOVERNING STYLES. THIS CAN LEAVE THEM FEELING ANXIOUS, FRUSTRATED OR EVEN DISILLUSIONED. FROM HARNESSING THE POWER OF PIZZA PARTIES TO PERFECTING THE PERSONAL TOUCH, WE ASK SOME OF SOUTHERN CALIFORNIA’S TOP COMMUNITY MANAGERS FOR THEIR PERSONAL MANTRAS WHEN IT COMES TO STRENGTHENING RELATIONSHIPS WITH THEIR BOARDS.
Cynthia Brown, CMCA®, of Infinity Property Services in Valencia says, “Fostering strong relationships between board members and their manager may be attributed to a variety of little things that make a big difference. For me, the key to building strong and lasting relationships is genuine kindness and active listening. Since association management is a fast-paced, never-a-dull-moment job, remembering to hit the pause button to fully listen to others completely changes the level of service provided. It’s safe to say that everyone enjoys positive people; the energy is infectious. Connections between people flourish when interactions brighten their day. That’s my favorite. I like brightening someone’s day.” Erik M. Rivera, CMCA®, AMS®, PCAM®, CEO of Trilliant Property Management, thinks that trust lays the groundwork. “The genesis of cultivating authentic, lasting relationships begins with one word: trust. This applies to every relationship we touch. This trust is incubated through continued transparency, communication, and always remembering the human side of business. These qualities are instilled in our company culture. As our relationship grows, we continually work hand-in-hand, on a personal level, with each board member to ensure that the strategic vision for their community is realized.”
CAI-Greater Los Angeles Chapter
Neda Nehouray, CMCA®, AMS®, President and CEO of HOA Organizers, Inc. says, “Managing communities requires building and maintaining strong relationships with homeowners and board members, and our company (HOA Organizers) believes that a fundamental way to achieve this is through connecting and educating our board members and homeowners. We have established several effective ways of accomplishing this. For example, we often contribute to our community annual meetings by supplying our communities with a pizza party. This ensures that we gain more homeowner participation and interest and allows our team and board members to reach and communicate with our homeowners. We also encourage our board members to join CAI and regularly invite them to attend Marketplace events or luncheons. This is another opportunity to empower our board members while having an opportunity to connect with our board members at these events. Additionally, we host our own annual board educational event in December. This will be our seventh year of producing this event, and we usually have about 125 board members in attendance to network with one another, with our organization, and to receive pertinent education that impacts their leadership and their communities.”
Jacquie Smith, CMCA®, of Horizon Management Company opines, “One of the most important things I do as a manager to build and enhance relationships with my boards of directors is to establish and maintain open communication. To effectively achieve that goal, a manager has to find out what kind of communication a particular board (or board member) would like to have. Some boards want detailed communications on a daily basis, some want to be communicated with only when an “important” or urgent issue arises, and some prefer to be communicated with only during board meetings. By determining and respecting each board’s communication style, I’m letting them know that they’re important and that they’re being listened to; I believe this is a key component of building the foundation for any successful relationship.” NO TWO COMMUNITY MANAGERS ARE ALIKE. EACH HAS THEIR OWN UNIQUE QUALITIES AND SKILL SETS THAT ENABLE THEM TO PROVIDE A PERSONAL LEVEL OF SERVICE IN ALL AREAS OF MANAGEMENT. HOWEVER, MOST CAN AGREE THAT WHEN THEY WORK HARMONIOUSLY WITH THEIR BOARDS, THEY CAN MAXIMIZE PROPERTY VALUES AND ENSURE SAFE AND (RELATIVELY) CONFLICT-FREE LIVING ENVIRONMENT FOR ALL RESIDENTS. Miranda Legaspi , Director of Sales & Marketing at Platinum Security, compiled these interviws. She can be reached at mlegaspi@ platinumsecurity.com.
January/February 2020 | www.cai-glac.org 31
THE LANGUAGE WE USE WITHOUT SAYING A WORD
By Judy Katz, LMFT, MS, Guest Author
How Your Communication May Be Affecting Your Career
A
s service providers and professionals we have a very specific purpose: to deliver a service we’ve been designated to provide to others. If we are lucky, we are given a framework or guidelines in which to work—a set of rules about how to perform our responsibilities. Also, within our work life, we must consider the broader picture of how our interactions with others affects our success. Given that we all have a “personality type,” the hope is that this “type” makes us successful in interfacing with clients to present our services in a pleasant and effective way. Sounds fairly simple right? Well, if it were that simple, we all would have abundant success and get along in perfect harmony. As this is not the case, we must consider that situations are affected not only by the behavior of others, but of ourselves as well. As many of us have learned through life experiences, we cannot change others, rather, we can only change our response. This is where considering the subtle nuances of human interactions can come into play. As a therapist I listen and speak for a living. I have noticed that these are things that I do well naturally and think that this was partly what drew me to the profession. There are a lot of other factors which go into a successful interaction between two people. I have trained myself to be conscious of how I’m coming across in every aspect from physical dress, body language, eye contact and especially with the words I either choose to, or do not choose to use. Over time being mindful of the effect I have on others has become a natural and reflexive practice for me. So how does a person start being mindful of how they are being perceived by others? A good way to start is by putting the proverbial shoe on the other foot. How do you feel when a person sits with their arms crossed in front of them? Does is affect you if someone cannot make eye contact when they
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speak or are spoken to? What about the person who cannot modulate their voice and always sounds like they’re either yelling or whispering?
BODY LANGUAGE is a huge nonverbal form of communication that’s often taken for granted. Crossed arms indicate being closed off and not receptive to others in a number of ways. This person is unconsciously saying they are less willing to be open to others’ ideas or input, to engage in physical touch, (handshakes, congratulatory hugs) and may be perceived as less of a “team player in the group.” Relaxing your body, facing the person speaking to you and nodding as they speak tells the other person you are engaged and interested in what they say. A minor adjustment in your “physical attitude” can change the entire dynamic of an interaction. In addition to body language, POOR EYE CONTACT indicates someone who may have less confidence, (this excludes those on the Autistic Spectrum, which makes sustaining eye contact uncomfortable). Poor eye contact may indicate a lack of engagement or interest in what’s being said and a lack of initiative. Stand in front of the mirror and study yourself doing some of these things and see for yourself. Averting your eyes is not a good way to command attention and show you have what it takes to get the job done. It may also further infuriate an upset client, as it may appear that you are not taking their concerns seriously. Making eye contact, nodding your head and smiling tells the other person that you are listening to them and are present in the conversation. While much can be said in person, we often encounter many situations on the telephone, and that is when your TONE OF VOICE becomes very important. Tone of voice is another CAI-Greater Los Angeles Chapter
factor in communication that can be a challenge for many. Parents have been saying “don’t use that tone with me!” for ages with their children, and it rings true in a professional setting as well. There are many ways to say the same thing by simply changing the tone of our voices which can escalate a negative situation or alleviate it. It is our responsibility as professionals to remain calm and bring clients to our level instead of rising to their level of distress. It may help to take a moment to pause before responding if we feel we cannot say something calmly. If a situation escalates beyond our capacity, it may also be best to refer the upset party to a superior. Remaining calm, pausing before we respond and referring to our superiors are all small ways we can improve our interactions with others. While it may seem daunting to start paying attention to such small details as your body language, levels of eye contact and tone of voice, adopting the idea of being mindful of your presentation is a valuable one. Your presentation can mean the difference between being seen as the go-getter who is moving up in the world and someone who is willing to stick with the status quo. Take a moment to think about which person you want to be. Judy Katz, LMFT, MS, is a professional therapist in private practice who specializes in relationship issues. She can be reached at judy_mft@yahoo.com.
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17315 Studebaker Rd., Suite 213 Cerritos, California 90703 800.485.8056 n Fax 800.485.8057 www.ReserveStudiesInc.com
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strategy and to work with your skillset to present your company and yourself in the correct conventional way. There is always one common denominator regarding community management: the boards of directors are constantly different. You have your shy board members who would prefer having management do everything and lead the way; you have board members only looking out for their own self-interest; and you have board members that think they genuinely run the whole association and should be seen as the face of the association. One of the toughest challenges is being able to adapt but also guide each individual board member. You never want the board to think that you favor one board member, unless of course the rest of the board agrees with that decision.
What is the Personality of Your Board?
8/13 5:04 PM Page 1
By Joshua Grass
C
ommunity management—what a challenging but surprisingly rewarding concept. To have a manager oversee the budget, common areas, violations, etc. To be the go-to person for homeowners in their community. The problem is that every board is different. Each board member has a distinct personality, and those personalities can clash with other board members. Essentially over time, the board itself creates its own personality, mixing in a little bit of each member. Some are quiet, some are wild. It’s up to you to figure out the proper
You as a manager are essentially in charge of a multi-milliondollar nonprofit organization. So, in a perfect world, every board member would get along and everyone would understand why the manager is there. Unfortunately, that is not always the case. You will have board members who clash with you for no reason at all and will try to convince the board to remove you. Don’t ever take it personally—these volunteers think they know best and don’t fully grasp how insane and tough your job really is. Dealing with energetic, or we will say, passionate boards can be challenging as well. Constantly having people talk over each other as they try to convince other people that the decision they like is essentially best for the community can be exhausting. Even trying to get the homeowners who are at the meeting to give their input during Open Forum takes patience. Usually these situations can cause e meeting to last more than two hours, which means the association is paying for you to listen to people bicker or argue.
E Experience professional delinquent assessment recovery.
888-845-8808 www.witkinandneal.com 34
www.cai-glac.org | January/February 2020
very manager must be aware of the fact that with every election going by, as long as there is a quorum, new members joining the board can vastly disrupt the structure and really the comradery that has already been established with the manager and current members of the board. That is why, you never want to get too close to the members of the board. If new members come in after former members decide not to reelect, you never know what the consequences could be. You could be asked to be off the association’s account because they may think you were too close with the former board of directors. I am sure most managers already have a firm grasp of what has been written. Being able to do this job requires a great attention to detail, strong work ethic, excellent communication skills, and just good customer service experience in general. Saying all that, the most crucial part of the job is to be able to have the board on your side. Now let me ask you this. What kind of boards are you faced with and what do you do to make sure that everything runs smoothly? Joshua Grass, formerly a community manager, is now a sales representative with Fenn Termite & Pest Control. He can be reached at joshua.grass@fennpest.com.
CAI-Greater Los Angeles Chapter
DO YOU HAVE A JOB... OR A CAREER? By Linda P. Healey, PCAM® How do you describe your work? Do you have “a job?” Or are you building a career? Building a career that you love and is fulfilling is not “job hopscotch.” It is a journey of career building steps over the years as you look for new challenges, solve new problems, and encounter a wide variety of people, including residents of all temperaments, new staff members and all kinds of vendor representatives. And two very important groups—mentors and friends in the business— with whom you can share and who can help you someday.
The importance of staying in one place for a period of time is to accomplish projects and to solve problems. Does your current association need electric charging stations? A gym refurbishment? A lobby remodel? Help with employee problems? Help with a valet or housekeeping contract vendor? Solving and accomplishing challenges such as these are important to explain to the next employer-association or management company when they are considering hiring you for a position that offers more challenges and usually, more money. Moving just for more money, however, can be tricky. You may be offered a higher salary, but what if you walk into a nightmare of complex employee problems, or a difficult, controlling board? This new job may sound really tempting because they are offering a substantial increase in your pay, but be careful to understand the whole picture. You don’t want to jump ship only to run into roadblocks where you cannot accomplish improvements or the board of directors interferes in your suggestions and decisions, especially in the area of employee management. Who likes to work where the “animals are running the zoo?” You have to have autonomy and the ability to use your experience, or you are just collecting more money for a daily nightmare. So when do you move on? And how? It is best to be able to show no less than one year in a community, even if it is a tough assignment. That way there are no gaps in your resume and you can say you were offered a new opportunity that you could not turn down. But if you are miserably unhappy because of a fractious board of directors, or an untouchable staff where you feel impotent, start looking around. You may have to leave ASAP to save your sanity. And that is when the networking you have been doing with CAI and other organizations really pays off. Attending CAI classes required for you to learn more about our business and to achieve your various credentials gives you wonderful opportunities to meet new managers and management company representatives, making relationships you can nurture. Invite these people to lunch. Visit their communities and witness their challenges and their accomplishments. Seeing other communities vastly increases your knowledge of the scope of our work and the wide variety of our communities… and it solidifies relationships. CAI-Greater Los Angeles Chapter
Who else can help you when you need to move on? The other relationships you have been building can be priceless. A favorite lawyer, reliable accountant, collections contact, reserve analyst and/or a service vendor you have grown close to may all know when an association is looking for a manager and can give you a tip. That’s when you will learn whether or not you are a “risk taker” and want to take the plunge to reach out for a new job or prefer the security of where you are. Neither is right for everyone. You have to know yourself and what works best for you. Some people really resist change and some embrace it. Some people are happy to stay at one place for a long time, finding comfort in the stability of one community; others enjoy moving around more often, usually for a bigger salary and more work challenges. And since a new year is around the corner, set your goals now. Are you ready for a new career move? Good luck. Linda Healey, PCAM, is employed by The Californian on Wilshire, where she has been the General Manager since opening the 80-unit luxury high rise association in 2006. She has managed six associations in her 29year career, mostly high-end high rise associations on the Wilshire Corridor. Linda can be reached at lhealey@ californianhoa.com.
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January/February 2020 | www.cai-glac.org 35
COMMUNITY ASSOCIATION INSTITUTE GREATER LOS ANGELES AREA
Presents
Toy Sto ry
Holiday Happy Hour Friday, December 13, 2019 DoubleTree by Hilton Downtown
120 S. Los Angeles Street, Los Angeles, CA 90012
Sponsors WOODY’S ROUNDUP VALET
The Centurion Group
ANDY'S APPETIZERS
Kings III Emergency Communications The Naumann Law Firm, PC ProTec Building Services
YOU'VE GOT A FRIEND CENTERPIECES
BULLSEYE’S BAR
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TO INFINITY & BEYOND SPECIAL GIFT
LITTLE BO PEEP’S SWEET TREATS
Nu Air Services, Inc.
A.R.M. Construction Services Stay Green Inc.
WELCOME
NEW CAI-GLAC MEMBERS! AS OF DECEMBER 15, 2019
BUSINESS PROFESSIONALS Advanced Election Services My HOA Election Pro Ocean Breeze Cleaning Ryan Edwards, State Farm Agent TXT2VOTE
RECRUITER Kim Province CAI National Kizzy Bell CAI National CAI National
COMMUNITY ASSOCIATIONS Baywatch Townhomes Association
CAI National
MANAGEMENT COMPANIES Bayview Property Management
CAI National
Anthony Nazzaro PMP Management AAMC Janet Pak PMP Management AAMC Katie Shterenberg 101 Ocean Condominium Association Cynthia Solis Jenkins Properties Management Malissa White Action Property Management
Brandon Grosh, CMCA®, AMS® Brandon Grosh, CMCA®, AMS® CAI National John Kelly, CMCA®, AMS® Matt Davidson, CCAM-HR®, CMCA®
COMMUNITY MANAGERS Shanna Alvarez Amy Yankauskas, CMCA® Associa-PCM Leanna Cutler, CMCA® CAI National Seabreeze Management Company, Inc. AAMC Mikayla Mathews Brandon Grosh, CMCA®, AMS® PMP Management AAMC Scott Michelonis Brandon Grosh, CMCA®, AMS® PMP Management AAMC
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38
www.cai-glac.org | January/February 2020
FENCE DECKING RAILING GAZEBOS PATIO COVERS GATES
Lic#884502
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CAI-Greater Los Angeles Chapter
OUR THANKS
TO RENEWING MEMBERS! AS OF NOVEMBER 30, 2019
BUSINESS PROFESSIONALS A-Rising Builders A.R.M. Construction Services Action Duct Cleaning Co. All Valley Washer Service ALLBRIGHT 1-800-PAINTING Archon Protection, Inc. Arden Insurance Services, LLC Berg Insurance Agency CID Insurance Programs, Inc. Emerald Elevator Consultants EmpireWorks Reconstruction & Painting Enhanced Landscape Management ePipe Restoration Gayle G. Gould, CPA Golden West Security Incorporated Gothic Landscape Jackson Insurance Services Kelly Pools, Inc. Kulik Gottesman Siegel & Ware LLP LandCare Life Specialty Coatings LiftMaster The Miller Law Firm Mission Landscape OCBS, Inc. Owens Corning, Inc. Prendiville Insurance Agency Slade Industrial Landscape, Inc. Sonnenberg & Company, CPAs VanderPol & Company West One Property Services, Inc. Western Supreme Rooter & Plumbing Witkin & Neal, Inc. Wolf Rifkin Shapiro Schulman & Rabkin, LLP COMMUNITY ASSOCIATIONS Century Hill Association, Inc. International Tower Owners Association Marina City Club North Hollywood Terrace HOA The Colony at Westwood HOA COMMUNITY MANAGEMENT COMPANIES Baldwin Real Estate Management Common Interest Services, Inc. EGL Properties, Inc. Horizon Management Company AAMC On-Site HOA Management Paragon Property Management Group, LLC Powerstone Property Management Seabreeze Management Company, Inc. AAMC Vintage Management Consultants COMMUNITY MANAGERS Zuhair Ammar Montage Beverly Hills Ara Amirkhanian, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC
CAI-Greater Los Angeles Chapter
Robert Avila, CMCA®, AMS® Bel Air Ridge HOA Kizzy Bell, CCAM®, CMCA® Prime Association Services James Boutross Blair House HOA John Burton Le Parc HOA Paul Cannings, CCAM®, CMCA® Beven & Brock Claire Carafello HWC Management Gary Choppe, CMCA® HOA Management of Santa Clarita Richard Crane Action Property Management Roger Crumrine, CMCA® PMP Management AAMC Sue DeLucia, AMS® Horizon Management Company AAMC®. Mindy Dent, CMCA®, AMS® 100 South Doheny Condominiums Manuel Diaz, CMCA®, AMS®, PCAM® Ten Five Sixty Condo Association David Diers, CMCA®, AMS® The Village Condominium Owners Assn. Alana Ellis, CMCA® Cardinal Real Estate Group, Inc. Gregg Evangelho The Remington HOA Carrie Field, CCAM® Rubin Properties, Inc. Amanda Francis, CCAM-LS® Seabreeze Management Company, Inc. AAMC Alexandria Garcia, CMCA® Seabreeze Management Compan, Inc.y AAMC Michelle Gibson Glen Towers Owners Association Danielle Glass-Hays, CCAM® Cameo Woods HOA Greyson Guercio PMP Management AAMC Ariel Hess, CCAM®, CMCA®, AMS® Scott Management Company Chris Holigores SF Valley Management Inc. Miste Holloway PMP Management AAMC Cynnthia Johnson FirstService Residential AAMC Isha Joseph Cameo Woods HOA Michelle Kalin Del Prado HOA Eron Kaylor, CCAM® Seabreeze Management Company, Inc. AAMC
Ani Keshishian, CMCA® Infinity Property Services AAMC Robert Kilian, CMCA® National Property Management Group, Ic. Scott Long, CMCA®, AMS® Seabreeze Management Company, Inc. AAMC Tiffany McCall, CCAM® Metropolitan Property Services, LLC Catriona McCarthy, CCAM® Seabreeze Management Company, Inc. AAMC Amber Pineda SF Valley Management, Inc. Michael Sukey, CMCA®, AMS®, PCAM® Seabreeze Management Company, Inc. AAMC Ervin Mezey, CMCA®, AMS® Icon Realty Services, Inc. Sabrina Neve PMP Management AAMC Glenn Purdy, CMCA® Los Feliz Estates Owners Assn. Kelly Rackers PMP Management AAMC Kathy Roberts, CCAM® La Tour Wilshire Residential Community Michelle Rodrigues, CMCA®, AMS® Seabreeze Management Company, Inc. AAMC Diane Rossiter, CMCA®, AMS® Bell Canyon HOA Stella Rothluebbers, CMCA®, AMS® Realta Management, LLC Jacquie Smith, CMCA® Horizon Management Company AAMC Sheridan Thompson, CMCA®, AMS® Action Property Management Andrea Thrower Seabreeze Management Company, Inc. AAMC Monica Trautman Ross Morgan & Company, Inc. AAMC Crystal Valencia, CMCA® PMP Management AAMC David Zeiger The Dorchester HOA Sarah Zemer, CMCA®, AMS® Ross Morgan & Company, Inc. AAMC Fang Zhu, CMCA® Beven & Brock COMMUNITY ASSOCIATION LEADERS Alan Balch Shelly Hill Joyce Kaneda Barbara Walker Richard Windebank
January/February 2020 | www.cai-glac.org 39
ADVERTISERS INDEX 9 Action Property Management Company
ADVERTISING INFORMATION Dimensions & Rates:
Artwork must not exceed the exact dimensions of that size ad. For more information, call the Chapter office: 818-500-8636.
7 ALLBRIGHT 1-800-PAINTING 13 Association Reserves 17 Beaumont Tashjian 23 Berding & Weil, LLP 38 Ferris Painting, Inc. 38 GNG Vinyl Fencing, Inc. 40 Hi-Tech Painting and Water Proofing 22 Macdonald Insurance Agency 16 Mutual of Omaha Bank/CondoCerts
Ad Size
Ad Dimensions
Members
Non-Members
⅛ page
3½" wide x 2" high (Horizontal)
$200
$400
¼ page
3½" wide x 4¾" high (Vertical)
$300
$600
½ page
7½" wide x 4¾" high (Horizontal)
$425
$850
Full Page
7½" wide x 9.75" high (Vertical)
$800
$1,400
Payment: Rates are subject to change without notice. By credit card, check or cash. Minimum three-insertion contract. Rates subject to change without notice.
16 Pacific Utility Audit
Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.
38 Poindexter & Company, CPAs 35 Popular Association Banking 25 Precision Painting 33 Reserve Studies Inc. 33 R.W. Stein Painting, Inc. 25 Segal Insurance Agency, Inc. 34 Witkin & Neal, Inc. 5 Wolf, Rifkin, Shapiro, Schulmen & Rabkin LLP
HI-TECH Painting and Water Proofing
1-800-750-8423
High - Rise
Commercial
H.O.A.
Condominium Exterior
Commercial Exterior
H.O.A. Exterior
Apartment Exterior
Commercial Exterior
H.O.A. Exterior
Commercial Exterior
Commercial Exterior
H.O.A. Exterior
1-800-750-8423 Lic. # B, C-33 866801
www.hitechpainting.com
Tennis Court
Condominium Exterior
Commercial Exterior
40 www.cai-glac.org | January/February 2020
Shopping Mall
FR
EE
Experience the D E AT
M TI
ES
CAI-Greater Los Angeles Chapter
Help us continue to grow the Greater Los Angeles Chapter and fund great contest prizes to reward new members and their recruiters. Diamond Sponsor Level $650 This top sponsorship shows your
support of chapter growth and development. Sponsoring all three membership opportunities includes shoutout recognition with logo on Membership slide of rolling PowerPoint during luncheon announcements. Also includes company name on Focus Magazine promo, and photo op with contest winners at prize presentation; photo appears in Focus Magazine.
CAI 200-Member Recruiter Contest $200 Includes company name on website home page, on Focus Magazine promo, and photo op with contest winners at prize presentation; photo appears in Focus Magazine. Sponsors: The Miller Law Firm Pete Fowler Construction Services, Inc. SAX Insurance Agency
One-Year Manager Membership Sponsor $150
Sponsor a luncheon membership raffle to award a one-year CAI membership to a manager. Includes company name on event flyer, website and recognition at event. Company representative draws the winning ticket and presents application and company business card to winner. Winner to complete and submit application at event. Available at all luncheons. Sponsors: Berding & Weil LLP McKenzie Rhody, LLP ONIT Property Management ProTec Building Services SAX Insurance Agency
One-Year HOA BOARD Membership Sponsor $300
Sponsor a luncheon membership raffle to award a one-year CAI membership to a community association board of directors. Includes company name on event flyer, website and recognition at event. Company representative draws the winning ticket and presents application and company business card to winner. Winner to complete and submit application at event. Available at all luncheons. Sponsors: ProTec Building Services
Company______________________Contact ___________________________ Phone_________________________E-mail ___________________________ Contest________________________
CAI-GLAC 130 N. Brand Blvd., Ste. 305 Glendale, CA 91203
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Order Your 2020 Condominium Bluebook Today! Price: $26.00 per copy, tax and shipping included. Order copies online at: www.cai-glac.org.
Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject. Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time. From the time you register online, you will have two weeks to view the class. If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area. Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members
Modules Online Fiduciary Duties and Responsibilities Steven A. Roseman, Esq., Roseman Law, APC Rules and Regulations: Adoption & Enforcement Kelly G. Richardson, Esq. CCAL, Richardson|Ober PC Reserve Studies Les Weinberg, RS, MBA, Reserve Studies Inc. Insurance Issues for Common Interest Developments Kimberly Lilley, CMCA®, CIRMS™ , Berg Insurance Agency
Learn more and register now at www.cai-glac.org.