Phelps

Who Should Attend?

• Store Directors

• Assistant Store Directors

• Department Managers

Presented by the California Grocers Association and the CGA Educational Foundation, these single-day regional seminars are customized for store-level supervisors interested in growing their management skills and developing their careers. The agenda offers a blend of inspiring keynote presentations and hands-on, retail-specific trainings that will provide the inspiration, practical tips and relevant examples to develop your leadership acumen and techniques to succeed with today’s employees.

Equip Store Leaders With Relevant Skills And Practical Knowledge

Go Beyond Dollars to Drive Employee Engagement

Engaged employees create enthused customers. This program covers the 15 types of “Green Goldfish” – the little extras for employees that drive engagement, empowerment, and efficiency.

Keynote Speaker Stan Phelps

Principles of Retail Management

An introduction to various facets of retail operations including marketing and promotion, merchandising, pricing, layout, store organization, trace area analysis, site location, and customer service.

John Ciraulo, Cerritos College (So Cal)

Janel Carrigan, Fresno City College (Nor Cal)

Workplace De-escalation Training

Participants will demonstrate the ability to perform tasks intended to resolve conflict and avoid escalation to peacefully resolve disputes, manage unwanted patron behavior and maintain safe and profitable operations.

Christopher P Norris, CFI, Wicklander-Zulawski & Associates, Inc.