Andrea Dalzovo -----------------------------------------------------------------Date of birth: 17.07.1984 Address: 20156, Milano, Italy Tel: +39 3479480684 | @: andreadalzovo@hotmail.com
Summary
Purposeful, tenacious, resolute with an university path that allowed me to acquire different skills, I am able to work autonomously in multidisciplinary contexts. I think to be a good analyst, able to understand, detect and analyze organizational documents and reports, of varying complexity, in order to engineering solutions suitable for improvement. Also interested in technology and innovation, I try to keep updated about the evolution of the new methods of payment and AI. With knowledge in English language and excellent communication and interpersonal skills, due to the years of sports and university, I’m a good team worker.
Languages Italiano (Native or bilingual proficiency) German (Elementary proficiency)
English (Professional working proficiency) Spanish (Limited working proficiency)
Experience Organizational Analyst at CheBanca! - Gruppo Mediobanca Italia -Milano November 2014 – actual | Process analysis, definition of the activities and roles | Record and analysis of organization’s work flow charts, records, reports | Implementation of business requirements issuing revised instructions and procedure manuals, and drafting other documentation | Area of expertise: monetics, digital acquisition, CRM & data mining, omnichannel processes | Internal audit in order to verify the consistency of the organization and operating instructions | Work in partnership with product, technology, compliance, legal to support project delivery | Review Test cases developed by UAT for ensuring business requirement are being tested + Achievements: Launch of the Full Digital Acquisition process in 2015|Introduction of a new Customer’s Journey in 2016 | Management of enrollment of Barclays’s new clients in 2017 migration
Business Analyst at Alfa Metalcraft Corporation Italia -Milano June 2014 – November 2014 (5 months) Sales Business Analyst at InfoJobs.it - Milano June 2012 – June 2014 (2 years) Assist the management in the development and evaluation of rolling sales forecast and sales budget. Analyze the performance records and interpreting outcomes of overall sales. Work for increasing the productivity collecting, analyzing, reporting the data in order to increase general sales productivity. Analyze the feedback also and oversee the outcomes and set up accounts containing respective ideas, conclusions and all-purpose guidance. Support the sales team with the aim of simplifying the processes. Analysis and segmentation of the database of companies. Skills: | Analyzing ability | Creativity - "to think outside the box" | Email marketing for B2B customer | Market Analysis | Strong analytical & statistics skills and excellent use of Excel | Sales analytics, KPI reporting & monitoring Curriculum Vitae Andrea Dalzovo
| Email Marketing: Campaigns Creatives, Strategies, Follow up, B2C & B2B newsletters | Database & Userbase Segmentation (tools, analysis, segmentation) + Achievements: Introduction the role of ‘Business Analyst’ in 2012
Online Marketing Specialist at InfoJobs.it - Milano June 2011 - June 2012 (1 year 1 month) As marketing specialist I'm a professional who engage in the task of analyzing the promotional potential of a given company and oversees the creation of programs and other tools that will help the company become a success. As marketing specialists I can work within several different roles as part of this process, B2b, online and offline. Skills: | Online Sales Analysis, KPI and Reporting | Market Analysis and Trends | Implementing marketing strategies for online promotion | Email Marketing | Proficient skills with Microsoft Word and Excel | Basic knowledge of HTML | Reactivation & retention strategies for B2B Customer | CRM | Business Presentations
Consultant for Marketing & Business Development at Sunrise Travel Srl - Milano June 2010 - June 2011 (1 year 1 month) Sunrise Travel is Italy's premier internet travel consultancy and outsource partner for travel companies. With expertise in online and offline distribution, Sunrise helps tourism companies of all sectors distribute their product in markets worldwide. Skills: | Acquiring new customers/monitoring existing customers | Marketing Intelligence: data analysis and statistics, KPI | Reports | Benchmarking studies | C.R.M. techniques | Improvement of marketing strategies and scouting new partnership | Managing online marketing strategies | Graphic designer (Photoshop, HTML)
Education Università Ca' Foscari di Venezia Master, Tourism Economics and Management, 2009 - 2010 Università degli Studi di Padova Bachelor's degree, Management, 2004 – 2009 | 94/110
Certifications Sviluppo delle competenze informatiche: MS Excel Avanzato
ECOLE - Enti Confindustriali Lombardi per l'Education - Progetto "TRAIN UP" License ID AVT/56/10 - March 2012
Percorso di Specializzazione per Analisti di Organizzazione Galgano & Associati – November 2016 / June 2017
“Autorizzo il trattamento dei miei dati personali ai sensi del Dlgs 196 del 30 giugno 2003”
Curriculum Vitae Andrea Dalzovo
