Andrea Dalzovo Based in: Milano, Italy T: +39 3479480684 | @: andreadalzovo@hotmail.com
Summary I would define myself purposeful, tenacious and resolute. My education made me able to acquire different skills (digital marketing, process improvement, economics), as a result, today I am an autonomous professional able to work in multidisciplinary contexts. What is more, I am interested in fintech, technology and innovation, with special regards to digital process, new payment methods and AI. My English skill, the excellent communication and interpersonal attitude, allowed me to really stand out in team-working. In parallel to my professional career, since 2015 I have been in charge of managing the digital marketing activities for Ca' Foscari Alumni Chapter in Milan. Our mission is to find and maintain the right balance between innovation and tradition. This lead me to get elected as a member of Ca’ Foscari Alumni Board, in June 2018.
Languages Italiano (Native or bilingual proficiency) German (Elementary proficiency)
English (Professional working proficiency) Spanish (Limited working proficiency)
Experience Senior Consultant Be | Shaping the Future Italy 11/2020 - actual, Milano •
Project manager for: open banking, financial services, e-money
Guest Lecturer
W.Academy – Digital Business School 14 & 15/11/2020, Milano Executive Master in Finance and Control, Auditing, Risk Management and Compliance Mentorship for module: 'Digital transformation in financial services'
Digital Process Specialist CheBanca! - Gruppo Mediobanca Italia 11/2014 – 11/2020, Milano The projects I followed were focused on: Digital and omnichannel processes, PSD2 (electronic payments, fraud reporting model, digital credentials flows), E-money (debit, credit and prepaid cards certifications, Samsung Pay) and Innovation: RPA and AI (chatbot). • • • • • • •
Process analysis and re-engineering Project management in area of expertise Marketing: Customer Journey, support at User Experience design (web-mobile), analysis Organization: work flow charts, records, reports Work in partnership with product specialist, technology, compliance, legal to support project delivery Event participation, on behalf of CheBanca!, to be updated on new digital trends and financial innovation Preparation of business requirements, issuing revised instructions (and procedure manuals) with ARIS tool
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Achievements: Launch of the Full Digital Acquisition process in 2015 - Introduction of a new Customer’s Journey in 2016 - Launch of Samsung Pay in 2017 - First RPA process implementation in 2018 - Launch of CheBanca! Chatbot in 2019
Business Analyst Alfa Metalcraft Corporation Italia 06/2014 - 11/2014, Milano As Sales and Marketing specialist I was focused on market and processes analysis in order to improve the sales keeping monitored the KPIs and all the task that could be used to evaluate the trends of the B2C market.
Digital Marketing Specialist InfoJobs.it – Schibsted Media Group 06/2011 - 06/2014, Milano As Digital Marketing Specialist I was responsible for developing, implementing, contents and services to enhance brand awareness driving traffic to the InfoJobs Italia website. I was also involved in planning and execution of organizational initiatives/activities in order to acquire prospects and help the sales department with analysis and KPI monitoring.