Business Outline
Mission Statement H’s Kitchen is committed to serving a range of good quality food at a reasonable price. Our customers, the food we provide and the service we deliver are our highest priorities. Our service is personalised and professional and at H’s Kitchen, we believe that we are only as good as our food.
Welcome to H’s Kitchen H’s Kitchen is a family run business with over 35 years’ experience in catering. Starting with The Snack Bar in Winchmore Hill and then establishing Eric’s Café located at Manor House in North London, which traded at the heart of the community for over 18 years. When Eric’s Café closed due to regeneration of the area, including demolition of the business premises, Mr Halil Murat was offered the opportunity to continue the business by establishing a canteen for the company leading the regeneration of the area. Mr Halil Murat thrived from this opportunity and transformed the service Eric’s Café provided from a traditional English builder’s café to a popular and professional canteen. The canteen Eric’s Café provides has been praised by all the employees who travel throughout London and the surrounding area’s for work at the site. This canteen has continued to provide an exceptional service for over 3 years. Mr Halil Murat has a vision of which to expand and rebrand Eric’s Café’s quality food and customer service at affordable prices throughout London as ‘H’s Kitchen’. The ethos the company was built upon remains the foundation for its future; providing a personal and professional service which meets the individual needs of each customer and values the community in which it stands. At H’s Kitchen, we have always and will continue to recruit staff from the local area and source our goods from local businesses.
The Menu H’s Kitchen menu offers a range of traditional meals across the three meals of the day, as well as innovative seasonal and healthy options. Breakfast meals include the full English breakfast, breakfast options in a selection of breads, as well as porridge and cereals. Lunch and dinner options offer a variety of fresh homemade meals, including chicken breast with rice or salad and chicken salads in addition to classic café meals, such as jacket potatoes, burgers and omelettes.
All Day Breakfast Option 1 Egg, Bacon, Sausage, Hash Brown, Beans, Tea/Coffee & Toast/Slices | £6.50 Option 2 Egg, Bacon, Sausage, Mushroom, Tin Tomato, Tea/Coffee & Toast/Slices | £6.00 Option 3 Egg, Bacon, Sausage, Chips, Beans, Tea/Coffee & Toast/Slices | £6.50
Lunch & Dinner Options Chicken, Chips, Salad/Chicken, Rice & Salad | £6.50 Liver, Bacon, Mushrooms & Rice | £6.00 Pork Chops, Chips, Peas | £6.00
The Premises We are experienced in both the challenges and opportunities that running a canteen on a development site brings. We maintain standards in line with the Food Standards Agency and comply with Safer Foods, Better Business regulations and have been awarded 5 stars for hygiene in our premises. We also hold certificates in Food Hygiene and have appropriate insurances.
Customer Service H’s Kitchen prides itself on customer service. We ensure we build positive relationships with our customers and continually develop as the needs of the site and customers change. We achieve this through regular surveys where we encourage feedback and suggestions from both customers and management. Results from our last survey are illustrated on opposite page. We are continually developing our service in response to feedback. For example, we are now serving a selection of fruit smoothies and broadened our range of home cooked meals to include curries, lasagne and chilli con carne in response to consumer feedback. We are also making enquiries for the provision of vending machines for customers to use out of canteen hours.
How satisfied are you with the quality of the meals available?
*92%
How satisfied are you with the quality of the service?
*97%
How satisfied are you with the range of meals available?
*88%
*Results based on 100 customers asked during the period of October 1st - November 1st 2017
Our Promise H’s Kitchen offers its clients a bespoke service on any site it serves; we ensure our food and the service we provide is individually tailored to meet the specific needs of the site and its customers on every occasion. H’s Kitchen promises to continually place the needs of your company and staff at the forefront of its service.
Appendices 1. Certifications 1.1 Level 3 Supervising Food Safety in Catering 1.2 Level 2 Award in Food Safety in Catering
Mr Halil Murat
T | 07710 959 934
E | hs-kitchen@outlook.com W | hs-kitchen.co.uk