Our Why

Our culture and ethos is vital to our brand identity Its sets us apart and works alongside our concept.

Delivery and consistency ensure we experience educate and offer a consistent experience.

Intential and diversity ensures we are contirbuting to our overall business model It will not work without our approach and culture being applied by all in the business Our model works to support the targets we need to achieve as a business.

Our What

Clear targets to measure our success

Each staff member on shift would warrant £390 in sales for example 1 person on Ice cream - £390 target per day

3 staff in on a weekend would mean £1170 target for each day 16 customers each at £25.00Ave sale per customer/group

50% of daily customers need to subscribe to Our mailing list or loyalty program

Our Who

Founder and Owner

Michele Lamb

Championing and Leading

Brand ethos, marketing, client relations, business development operations, product development, website design, creative projects, product curation, social engagement, website management, content driver, Oversees trading patterns reporting and team placement. Manages spend and costings

Sets initiatives

External assistance on payroll, accounts management, marketing and copy right. driving events and creative calendar

Store Teams - Championing and Leading

Our brand initiates, culture and messaging. logistics, customer facing services and standards within by Nova Eatery, by Nova Living and by Nova Spaces

Importnat

each role, each person plays apart in the workings of by Nova. During peak trading hours and seasons team will be allocated inline with trading patterns to maximise on potential and needs of the business.