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November/December 2014

BVRLA News The bimonthly newsletter of the British Vehicle Rental and Leasing Association

DfT urged to delay the counterpart abolition The BVRLA has assembled a coalition of other trade associations in its efforts to convince the Department for Transport (DfT) to delay the abolition of the driving licence paper counterpart. Like the BVRLA, the Freight Transport Association, Road Haulage Association, Association of British Insurers and Retail Motor Industry Federation have concerns that a hastily abolished counterpart could cause major disruption for their members. Following BVRLA pressure, the DfT has pushed back the abolition date from 1 January 2015 to later in the Spring, but the association remains concerned that the rental industry won't have a cost-neutral, 24/7, real-time alternative. Members instead have the following strategies for checking driver records: 1. Share My Driving Licence (SMDL) Using their National Insurance number, driver number and postcode, hirers would use the SMDL webpage before arriving, print off their record and take it to the rental desk. Members can either accept this copy at face value, or check its authenticity online using a passcode provided by the hirer. Following calls from BVRLA, the lifespan of this passcode has been extended from 48 to 72 hours. The service is free to use, but still in development.

access to bulk driver information via an application programming interface (API) and fixed line. Members can apply to offer this service, which will cost at least £20,000 to set up. The BVRLA will offer a similar service for members. Given that two of these three options are still in development, the association has joined forces with the ABI, FTA, RHA and RMIF in calling on the Department for Transport to delay the abolition. Delaying the abolition will give all stakeholders enough time to test and develop new services. The BVRLA also wants to help the DVLA ensure it is ready to cope with the volume of additional enquiries it will receive. In the meantime, members should talk to their insurers about how the abolition will affect any stipulations surrounding their insurance cover. The BVRLA is talking to the ABI to raise awareness of this issue amongst the wider insurance industry. u For more information Visit Contact Nora Leggett 01494 545713

Annual Review out now

2. DVLA's premium rate phone line Members call 09061 393837 between 8am - 7pm Monday - Friday, and between 8am - 2pm on Saturdays to check driver details. Calls cost 51p per minute, and the service is live now. 3. Trusted third party services The DVLA will provide certain 'trusted' companies with direct, real-time

2014 Review: Copies sent to members, PDF at

BVRLA Fleet Industry Manifesto unveiled House of Lords event provided politicians with food for thought as the fleet industry unveiled its policy recommendations. page 3 Autumn Statement summary for members All you need to know about the Chancellor's Autumn Statement announcements and how they affect the industry. page 4 New report shows sector's impact Latest Oxford Economics report shows the vehicle rental and leasing industry's contribution to UK GDP and jobs. page 5 Industry Conference picture highlights The BVRLA welcomed 150 delegates to its Industry Conference, which took place in Gaydon on 4 December. pages 6-7 News on BVRLA staff, committees & surveys Quarterly leasing research, committee round-ups and new members of staff, plus the results from our member survey. page 9 2015 Events calendar A look ahead at the training courses, forums, seminars and social events that the BVRLA will be running in 2015. page 10

• Promoting responsible road transport since 1967 •

When the car’s gone … Ask RISC first You’ll want to identify customers who may pose a risk to your company. Using the BVRLA’s RISC Online database, which contains details of over 9,000 individuals and companies, will help you make an informed decision. The system enables rental companies to legitimately share risk information with other BVRLA members in order to gather information about prospective renters. Some of the things RISC can help protect your business against include:

• • • • •

Customer fraud Theft Unauthorised extensions Late payments

Find out more here

Abusive behaviour

Fleet Industry Manifesto Comment unveiled at House of Lords

As this final 2014 issue of BVRLA News reports, it has been a busy end to the year here at the BVRLA. December saw us unveil our Fleet Industry Manifesto in Westminster, hold another successful Industry Conference and liaise with the Department for Transport over its plans to get rid of the driving licence counterpart.

Within our 2014 Annual Review, you will also find a thorough round-up of what else we have been doing on your behalf this year and our plans for the next 12 months. To all our members, thanks for your support in 2014. We look forward to working with you in 2015.

Toby Poston Editor

Toby Poston, 01494 545700

Staff Writer

Jamie Fretwell, 01494 545710

More than 60 attendees met at the House of Lords as the BVRLA revealed its Fleet Industry Manifesto in association with ACFO and Fleet News magazine.

Fleet Industry Manifesto 2015

"It contains invaluable suggestions which could Getting fleet fit really enable the rental for the future and leasing sector to The comprehensive meet its goals, while Fleet Industry helping the Government Manifesto contains to acheive its targets. By a clear and concise working with our colleagues from set of policy suggestions. If acted the wider fleet sector, we can have a upon by government, these more powerful voice." would have a huge impact on the strategic decisions fleets make and Commenting on the Manifesto at the dramatically influence how fleets House of Lords launch, Transport operate day-to-day. Minister John Hayes MP pledged to help reduce regulation affecting MPs, fleet industry executives and fleets, saying "It's important not to rental and leasing companies heard create a burden on business that from BVRLA Chief Executive Gerry will inhibit its success." u Keaney on how the Government could significantly help private and To read the BVRLA's Fleet Industry business road users while meeting Manifesto, visit many of its targets. fleet-industry-manifesto


In particular, the Manifesto focusses on:


• • • •

Nora Leggett, 01494 545713 Fran Hampson, Natasha Howard and Patrick Cusworth © Copyright BVRLA 2014 BVRLA News articles may be used copyright free by members provided that an acknowledgement is given.

BVRLA River Lodge, Badminton Court Amersham Buckinghamshire HP7 0DD T 01494 434747 F 01494 434499 E W Honorary Life President Freddie Aldous Chairman

Peter Cakebread

Vice Chairman

Simon Oliphant

Honorary Treasurer Brian Back Chief Executive

Gerry Keaney

BVRLA Chief Executive Gerry Keaney said ”The Fleet Industry Manifesto is the biggest political representation we've ever staged."

Red Tape and Regulation Tax and Emissions Intelligent Mobility Road Safety and Duty of Care Road Networks and Infrastructure

The event comes after a series of round table discussions with BVRLA members and fleet operators. At these events, the BVRLA's policy team gave significant John Hayes: Transport Minister praised input, while members also BVRLA for the Fleet Industry Manifesto contributed their views. Christmas Opening Hours

The BVRLA's Amersham offices will be closed from 2pm on Wednesday 24 December until 8:30am on Friday 2 January. VE103B Single VE103B certificates can be ordered up to 23 December. However, orders for VE103B pads received in December will not be delivered until the new year. Contact: Member Services Executive Rob Burford:, 01494 545702

BVRLA News | November/December 2014


Autumn Statement's early Christmas gifts

Chancellor George Osborne used his Autumn Statement to give the motor industry a few early Christmas presents. The Government has committed to continue its fuel duty freeze for the remainder of this Parliament, providing valuable savings for businesses and fleets of 3p per litre when compared to 2011 rates. George Osborne also provided a breakdown of the £15 billion roads investment announced last month, which will provide more than 1,300 new miles of motorways and trunk roads, as well as repairing existing routes on the road network. While £1.4bn has been allocated for 2015-16, this will rise by 27.4% for 2016-17, and by 21.5% in 2017-18. However, central funding for local authority road maintenance will remain at £975 million for each year from 2015-21. The BVRLA has welcomed the increase in roads investment and the long-term approach. However, the association remains concerned that local authority road maintenance funding will amount to a real term cut when inflation is taken into account. Elsewhere in the Autumn Statement, the Government detailed three new

New roads: £15bn plan detailed in George Osborne's Autumn Statement funds totalling £85 million to support ultra-low emission vehicles. A further £50 million will be provided to bolster manufacturing of ultra-low emission vehicles between 2017-20, with £25m from the Government and £25m from the industry. An extra £10m will be provided to increase ultra-low emission vehicles in London. The Chancellor has also agreed to look at the suggestions made by the Office for Tax Simplification, including Benefits in Kind. u To read the BVRLA's Autumn Statement summary, visit www. autumn-statement-2014

London's car club strategy The BVRLA has joined forces with London Councils, the Greater London Authority, Transport for London and a range of operators – including BVRLA members – to develop a car club strategy for London. London is already one of the largest car club markets in Europe. The sector is innovating rapidly, with new operators entering the market and considerable potential for growth. Once finalised, this coalition of key players will set out a strategy with a collaborative approach to accelerate growth in London and take car clubs from a niche service to a mainstream transport option. The group of influencers has also conducted an evidence review to bring together the research required to support its strategy. An initial draft has been presented to London Boroughs at the London Councils’ Transport and Environment Committee for feedback. The coalition will now update the strategy and evidence review before producing a final draft in March 2015. u To read the draft strategy, visit CarClubCoalition

DVLA demonstrates its digital services to BVRLA members The BVRLA hosted a testing and engagement event for the Driver and Vehicle Licensing Agency (DVLA) in late October.


include automated tax refunds and fleets no longer being issued a V5 when buying a new vehicle.

This enabled DVLA to demonstrate two developed digital services, View Vehicle Record (VVR) and ‘Selling a Vehicle to the Trade’. Eleven companies received an hour-long session, enabling them to ask questions relating to the DVLA’s digital service delivery and its programme of change.

The DVLA said the sessions provided vital feedback which will inform continuous service improvements. The agency gained invaluable insight into the function of fleet operators and managers, as members suggested how the DVLA’s digitalisation can and should support them in their day-today business activities.

This included understanding how current developments support recent and future deliverables. Examples

This positive approach supports the DVLA’s strategy to provide ‘simple, better, safer’ services for all customers.

Demo: DVLA's Linda Davies (left) with Lex Autolease's Laura Skinner (middle) & Irena Lediard (right) The BVRLA will continue to give the DVLA feedback on its digital services. u The subscribe to the DVLA's blog updates, visit https://public. UKDVLA/subscriber/new To see the BVRLA's advice on DVLA services, visit policy/campaign/dvla-services

BVRLA News | November/December 2014

Report shows sector's Market news contribution to UK GDP

By Jamie Fretwell, BVRLA Media & Communications Officer It's been a busy couple of months for the fleet industry, with a lot of exciting models hitting the roads. Jamie Fretwell reports.

Impressive statistics: New research has illustrated the size of the contribution the vehicle rental and leasing industry makes to the UK economy The vehicle rental and leasing industry contributes around £25 billion per year to the UK economy, supporting over 317,000 jobs, according to a new report commissioned by the BVRLA. Conducted by respected research organisation Oxford Economics, the study provides robust, independent data on the size, scope and contribution of the vehicle rental and leasing industry. The £24.9bn is equivalent to the combined local economies of Edinburgh and Leicester. This figure takes into account the operations of the industry itself, the UK-made vehicles and engines it purchases, the activity of UK dealerships and its impact on the used car market. In the process, the sector generates around £5.2bn of tax revenue per year.

and vehicle rental and leasing companies are its largest customers, purchasing an estimated 308,000 UKmade vehicles in 2013. This is 20% of total output and means that rental and leasing companies p­urchased more than 80% of UK vehicles sold in the UK. This expenditure is estimated to have supported a £4.3 billion gross value added contribution to GDP, as well as ­­nearly 90,000 jobs and £1.4 billion in tax receipts. In the same year, the vehicle rental and leasing industry’s expenditure on foreign-made vehicles containing UKmade engines is estimated to have generated a £600 million contribution to GDP, supporting 13,000 jobs and raising £200 million in tax receipts.

The industry employs 53,600 people directly and a further 263,400 people indirectly through wider supply chain and consumer spending effects. Total employment supported by Massive: £24.9bn contribution to GDP the industry is equivalent to 1 in every 88 workers in the UK. For every 100 people employed in the The vast majority of this business is sector, a further 270 are employed conducted through motor dealers. elsewhere in the economy. In 2013, the sector purchased £21.1bn-worth of vehicles from UK The automotive sector is one of the dealerships. This activity supported UK’s manufacturing success stories, a £124 million contribution to GDP, sustaining 3,300 UK jobs and raising some £40 million in tax receipts. u

Remarketing: Keeping Britons employed

BVRLA News | November/December 2014

To read a detailed summary and download a copy of the full report, visit www.bvrla.

New car registrations grew for the 33rd consecutive month in November 2014, and the majority of sales were for fleet and business buyers. New figures released by the Society of Motor Manufacturers and Traders (SMMT) show that 172,327 new cars were registered last month – 8% more than in November 2013. Of these, 45% went to private motorists - meaning 94,867 were fleet and business registrations.

Great potential: JLR's newest additions

Jaguar Land Rover in particular had a good month, and is set to end the year on more than 70,000 registrations. November saw a 27% increase in new car sales for Jaguar, and the manufacturer has announced an ambitious new global fleet and business sales strategy to meet the needs of fleets and company car drivers This comes after JLR supported the BVRLA's Industry Conference earlier this month. On display at the event was the stunning duo of the new Land Rover Discovery Sport and the Jaguar XE. Both look set to become fleet favourites, and the XE is claimed to offer the lowest cost of ownership of any of its premium rivals, as well as class-leading residual values. It is models like these that will continue to help the UK's new car market in 2015. So far this year, 2,310,237 cars have been registered, with 51.7% fleet and business registrations. Great product helps our sector, so this is exciting news for the industry. u


BVRLA Industry Conference 2014 The BVRLA's Industry Conference at the Heritage Motor Centre in Gaydon gave delegates plenty to think about earlier this month.

As we look forward to 2015, BVRLA Chief Executive Gerry Keaney gave his vision for the association in the months ahead, and the theme for the day was 'Risk Management'. Key industry figures discussed the challenges facing the industry in 2015. Speakers on the day included CBI economist Alpesh Paleja, BusinessCar editor Paul Barker, and representatives from KPMG and the Department for Transport.

Exciting times: BVRLA Chief Executive Gerry Keaney outlines the BVRLA's achievements in 2014 and aims for 2015

Delegates also had the opportunity to attend one of three break-out sessions on Residual Values, Fleet Technology and Vans. The event was sponsored by Jaguar Land Rover, and supported by Nissan and Kee Resources. u Presentations from day can be downloaded from www.bvrla.

y : Plent nt e nt o c g te s estin delega Inter ion for t a m r of info

Networking: Plenty of opportunity to chat over coffee Explanations: Delegates were able to hear from exhibitors about a range of services, products and events

Game changer: Nissan displayed its 100% electric e-NV200 van

d: e crow calibr nt e s High e r CEOs p d n a MDs


Debate: Panel answered questions

BVRLA News | November/December 2014

Stunning duo: Land Rover's new Discovery Sport and the all-new Jaguar XE were parked up outside the Heritage Motor Centre Expert advice: George Barrow highlights why it's vital that members have a van plan

Gerald Ashley: Keynote speaker discussed risk management

Listening with intent: The audience enjoyed presentations Break-out sessions: Gave delegates plenty to think about

Well attended event: 150 guests listened to expert speakers on the day

DRIVE the future of Leasing, Fleet Management and Mobility Solutions

Power your business with DRIVE


SOFTWARE SOLUTIONS Premier House Argyle Way Stevenage Herts SG1 2AD Phone: +44 (0)1438 317731

Bigger lease fleets, lower emissions The BVRLA's Quarterly Leasing Survey for Q3 2014 has again found that fleet sizes are growing and emissions continue to fall. Since the BVRLA started compiling statistics on the vehicles run by its leasing members, average emissions of a car on a member's fleet have fallen from 130g/km CO2 to just 121g/km CO2.

- 140g/km), which now make up just 10.9% of fleets - compared to 16% in Q3 2012. Car shapes and sizes have been changing too. While the most popular car on members' fleets was the BMW 3-series, the top model chosen on personal contract purchase was the Nissan Qashqai. Upper medium vehicles have seen a dip as supermini and lower medium vehicles have become more popular.

Looking back at the past six months, Emissions: BVRLA total fleet and new registrations are now year-on-year significantly lower than other newly registered cars. growth rates The average new car registered by a for the UK fleet leasing sector have BVRLA member emitted 116.7g/km continued to accelerate, up to 10% CO2 in Q3 2014 - compared to for vans and just under 7% for cars. u 123.8g/km for all new cars registered in the UK in this period. Members who participated in the survey receive a full copy of the Vehicles in the Band A tax bracket full report. To find out how you can (emitting less than 100g/km CO2) contribute, please contact Toby made up just 7.7% of members' Poston at the BVRLA: fleets in Q3 2012. By Q3 2014, this figure had jumped to 17.4% Contact Toby Poston Much of this growth has come at the 01494 545700 expense of Band E vehicles (131g/km

New faces at BVRLA The BVRLA is pleased to announce that it has employed two new members of staff. Greg Theaker has been appointed as Membership Manager, and Sarah Philp has joined as part-time legal and policy administrator. Greg is responsible for membership recruitment and retention, while Sarah will work on the BVRLA's conciliation team. Greg's phone number is 01494 545705, and his email is

New recruits: Sarah Philp (left) and Greg Theaker (right) Sarah is available on 01494 545711, or via email at u To find out more about the structure of the BVRLA, please visit

BVRLA News | November/December 2014

Fleet size: Steady year on year growth

Hot topics for forums BVRLA forums covered plenty of ground in 2014. Now the association wants to know what you'd like discussed in 2015.

Technical and Operational Management (TOM) forums cover the operational aspects of a member's business, while Residual Value and Remarketing (RVR) forums look at what can impact a vehicle's worth over time. In 2014, BVRLA TOM forums included discussions about AdBlue, Euro 6 and the merits of winter tyres. RVR forums looked at business confidence, used van trading conditions and online remarketing. While both TOM and RVR Committees have discussed what should be on the agenda in 2015, members are being encouraged to suggest the topics they'd like discussed. Whether its tail lift regulations, security systems and diagnostics, or vehicle specifications, used market trends and consumer confidence, each committee is keen to have your feedback. Members should submit their ideas to BVRLA RVR Committee Chairman Jim McNally or BVRLA TOM Committee Chairman Chris Joyce by the end of January. Meanwhile, members who wish to attend or sponsor a forum should contact Nora Leggett. u Contact Nora Leggett 01494 545713


Events in 2015 TECHNICAL & OPERATIONAL MANAGEMENT (TOM) FORUM 5 February TOM Forums address such issues as vehicle specification, purchasing, licensing, recalls, fixed penalty notice re-charges, maintenance and repair, and driver and pedestrian safety.

REGIONAL MEMBER FORUM 10 February This forum, featuring guest speakers, gives an update on the latest operational issues and provides a unique networking opportunity.

ANNUAL DINNER 5 March RESIDUAL VALUE & REMARKETING (RVR) FORUM 18 February RVR Forums discuss vehicle remarketing, including pre-procurement, whole-life costs and resale of vehicles. The forums give members the opportunity to hear expert commentary, news and views on market conditions.

With past speakers including Andrew Marr, Seb Coe, Fred MacAulay and Kevin Bridges, it’s not surprising that this event has become the highlight of the industry’s social calendar.

ASSET MANAGEMENT & RISK CONTROL FORUM 23 April This forum provides strategies for recovering vehicles and other losses, reassessing consumer and corporate master hire agreements and improving credit controls.

CV SHOW 14-16 April The BVRLA will be championing the commercial vehicle rental and leasing industry at this year’s CV Show, based on the Manheim Remarketing stand.



19 May


25 June

18 June

FLEET TECHNOLOGY CONGRESS 1 July The fleet industry will be at the heart of technology changes, set to usher in a new era of smarter, safer and more efficient road transport. This event explores how this transformation is already impacting the industry and looks at the challenges and opportunities it presents. REGIONAL MEMBER FORUM

4 June

15 September


5 November


18 November

GOLF DAY 3 September This very popular annual event allows members to entertain guests, reward staff and network whilst enjoying an excellent day’s golf and a three-course lunch. ASSET MANAGEMENT & RISK CONTROL FORUM 15 October


12 November

INDUSTRY CONFERENCE 3 December An exclusive forum for our sector’s most influential business professionals and chief executives to look at core operational issues and develop strategies going forward.

For more information, contact BVRLA Head of Member Services Nora Leggett: 01494 545713 10

BVRLA News | November/December 2014

And our survey says... Training & accreditation

Over 400 people from some 150 BVRLA member companies have responded to the association's 2014 Member Survey.

IMI Accreditation One-to-one sessions on demand

Aimed at customer service and technical service advisors, this accreditation, governed by the Institute of the Motor Industry (IMI), is awarded to individuals who successfully display skills and competence in anticipating drivers’ needs, advising on vehicle servicing and all aspects of fleet and driver management.

The responses suggest that the hard work and improvements made by the association during the past 12 months are starting to pay off. More than 94% of survey respondents feel that the BVRLA delivers good or very good value for money. Some 70% of members say they value the Weekly Update email, while nine out of ten members feel that the BVRLA is easy to work with.

Fleet Consultant Programme 3/4 March & 27/28 May 2015, BVRLA Survey results: Members happy, but still room for improvement

Use of remains popular, with 70% of respondents accessing it at least monthly. The most popular content on the BVRLA website was for general industry news, while members also found it an invaluable resource for legal and regulatory advice.

However, there is always room for improvement, and members suggested that the association could provide more training, create more guides for members' customers and increase the BVRLA's brand awareness among the general public.

More than 93% of members said that they had plenty of opportunity to participate and contribute to the work of the BVRLA through the association's seminars, forums, events, committees and meetings.

These suggestions will be taken on board and acted upon by the respective teams within the BVRLA as the association looks to strengthen its position in the industry in 2015. u

New members

Leasing APL (Ripon) (West Wickham) Leasing Broker Amber Vehicle Solutions (Alderley Edge) C J Tafft Ltd (Fleetwood) Capital Vehicle Management Ltd (Livingston) Car4Leasing (Upper Stondon) Carisma Vehicle Solutions (Stockbridge) Carmyke Leasing Ltd (Herstmonceux) Carsave UK Ltd (Sheffield) Genus Vehicle Solutions (Bury St Edmunds) Leasing & Vehicle Contracts (London) P J Leasing (Altrincham) Sure Vehicle Solutions (Ashton-under-Lyne) Tamar UK Finance Ltd (Torquay) Total Motion Vehicle Management (Leicester) Vehicles 2 Lease (Manchester) Vehiclesavers (Huntingdon) Zalda Ltd (Cheddar) Zoopa Car (Wolverhampton)

BVRLA News | November/December 2014

Are you a Business Development Account Manager? Do you want to grow your business by improving sales performance in the corporate marketplace? Attending this programme at the BVRLA's office in Amersham will give you confidence when speaking with customers about fleet management solutions. u

Further information on the BVRLA's diverse range of training can be found on the BVRLA website: services/courses. To book places, contact BVRLA Member Services: Contact 01494 545704,


Direct Rental Group Ltd (Coventry) EDEN (Crowthorne) Fleet Dynamic (Wigan) Fortune Luxury Hire (Reading) Golds Garage Ltd (Cannock) Lincs Van Hire Ltd (Lincoln) Associate

Prohire Software Systems

Established in 1996, Prohire Software Systems provides a set of professional IT solutions of the highest quality to the vehicle hire industry. Prohire has been installed in over 550 locations and is responsible for managing in excess of 50,000 vehicles across the industry. Through its various products - Prohire, Proweb and XS Shield - Prohire claims to offer control, insight, best practice and time saving features for companies with small or large fleets.




2015 THE



The BVRLA returns to London’s West End for its Annual Dinner The Big Event! It is the only evening to bring the whole industry together - last year more than 900 people representing over 100 companies enjoyed top-class food and entertainment at the London Hilton on Park Lane. Why not bring some of your clients or business partners to this must-attend occasion, which is widely acclaimed as the friendliest, funniest and most looked-forward to event on the rental and leasing industry calendar?

As well as providing an unrivalled opportunity to network amongst your peers, you can join with us recognising some of our industry’s most talented individuals and unsung heroes. Further details on the event will follow.


To book, please contact Fran Hampson on 01494 545703 or

t #BVRLAdinner

Interested in finding out about our sponsorship packages for this event? Email

Book tickets online at: https://BVRLAdinner2015.


BVRLA News, November/December 2014  

The newsletter of the British Vehicle Rental and Leasing Association (BVRLA) for November/December 2014.

BVRLA News, November/December 2014  

The newsletter of the British Vehicle Rental and Leasing Association (BVRLA) for November/December 2014.