BVRLA Learning & Development: Driving standards within the leasing broker community

Learning & Development Driving standards within the leasing broker community

Developed to support your governance programme, compliance training and skills development.

www.bvrla.co.uk/learning 2022

e-Learning

Our e-Learning Packages The BVRLA e-learning platform provides a way for members to access high-quality learning that is convenient, easy-to-use and affordable. It enables organisations to reach learners working in different locations and delivers consistent messaging about the standards required.

Within our Essentials package, modules such as ‘Safeguarding the Vulnerable’ and ‘Treating Customers Fairly’ ensure your staff are both confident and competent on key compliance areas.

The Managers & Compliance package offers those in Managerial positions a higher-level understanding on topics such as SM&CR, Fraud Prevention and Conduct Risk. Key for those responsible for compliance in your business.

Access to the e-Learning content is for 365 days and completion provides learners with certificates to support the Training aspect of the BVRLA Inspection Programme.

We’ve invested so members don’t have to Members working in a regulated environment have obligations to assess the competence of their people and address their training needs. The BVRLA’s learning and development programme is an obvious choice when members don’t have an adequate physical or digital learning infrastructure, or a delivery plan to invest in one.

But it doesn’t stop there. Regulated firms must review employee competence and training needs regularly. The FCA says “Firms should make sure appropriate training is provided so employees remain competent. You will also need to monitor and assess regularly the training’s effectiveness to make sure it meets objectives”.

The BVRLA’s Learning Management System provides on demand reports and assessments.

All e-Learning subscription licences run for a period of twelve months and grant access to BVRLA’s e-Learning material and achievement history to a single learner via the website.

The BVRLA e-Learning platform has been developed in partnership with:

All e-Learning and instructor-led courses available to use on PC, Mac, tablet and smartphone

www.bvrla.co.uk/e-learning

e-Learning

Key features and benefits Unique Structure The unique configuration of our platform allows members to evidence their compliant to multiple funders at the same time and in real time.

Leasing brokers will need to confirm, on application, existing relationships with one or all of the following funders: ALD Automotive; Arval; Hitachi; LeasePlan; Lex Autolease, Alphabet- so that the BVRLA e-Learning Platform can be set up to reflect these working relationships.

FUNDER

LEASING BROKER

LEASING BROKER

LEASING BROKER

LEARNERS

LEARNERS

LEARNERS

YOUR LOGO HERE

Branded Portal All members are able to request a branded portal so that they can deliver a personalised user experience for their learners.

Branding is available free of charge.

BVRLA e-Learning Terms and Conditions can be found here: https://www.bvrla.co.uk/product/e-learning-subscription.html

e-Learning

Certificated Learning Certificates are issued on the successful completion of each module so that members can demonstrate their compliance with the Financial Conduct Authority’s training and competence regime and the BVRLA Code of Conduct.

Management Reporting Managers are able to access reports to gain oversight of the learning taking place.

Package

Course

Akash Kumar

Essentials

AntiBribery

Anne White

Carlos Garcia

Essentials

Learner

Start date Course status

Time spent

Score

Attempts

01.05.20

Passed

43.52.12

80%

2

Managers Fraud and prevention Compliance

23. 01.20

Not started

00.00.00

0

0

Treating customers fairly

06.04.20

In-progress

56.13.16

35%

3 (unlock)

The integrated management reporting system allows for real-time tracking of learner progress. Individual learners are accredited and re-certification is necessary by renewing the subscription every year

Funder rate If you have a relationship with any of the six principal funders mentioned on page 3, you are entitled to a subsidised rate of £69.95 +VAT per learner.

£99.95 + VAT per learner per package.

e-Learning

Delivers 8-10 hours of learning

Essentials Package

The Essentials Package has been developed to support the core competencies identified by the consortium of principal funders as fundamental to supporting FCA regulated activities.

Modules tailored to the vehicle leasing industry: Anti-Bribery

Anti-Money Laundering

Complaints Handling

Consumer Credit Sourcebook

Data Protection: GDPR

Financial Crime Prevention

Fraud Avoidance

Personal Conflicts of Interest

Safeguarding the Vulnerable

Treating Customers Fairly

Whistleblowing

Introduction to SM&CR

www.bvrla.co.uk/learning-development/e-learning/essentials-package.html In year 2 and subsequent years of their licences, learners can complete a fully interactive shortened version of 5 key modules, lasting under 10 minutes. The BVRLA have ensured understanding is demonstrated via an end assessment.

Managers and Compliance Package

Delivers 9-10 hours of learning

The Managers and Compliance Package has been developed to help managers better understand the regulatory framework in which they are working.

Generic content for FCA regulated environments: Business Continuity

Client Money and Client Assets

Conduct Risk

Fraud Prevention for Managers

Information Barriers

Introduction to UK Financial Regulation

Managing Homeworkers

Principles of Businesses

Senior Management Arrangements Systems and Controls

Training and Competence

Three modules on SM&CR focusing on different business types

https://www.bvrla.co.uk/learning-development/e-learning/managers-and-compliance-package.html

P

Personal Contract Hire Compliance Module

Delivers 1 hour of learning

The Selling Personal Contract Hire module is a comprehensive course that guides learners through the customer qualification process with the BVRLA’s approach to ‘Know Your Customer’ and 9-step approach to compliant sales.

The topics covered are: Motor Finance Hire Explained, Features and Benefits of Personal Contract Hire, the role of the automotive Customer Sales Consultant (or advisor), Customer Qualification, Pre-Contract Information, Dealing with Vulnerable Customers, Handling Customer Complaints, Assessment.

Instructor-led online learning courses

Introduction to Instructor-led online learning courses The BVRLA’s Instructor-led training courses aim to raise standards and professionalism across the vehicle rental and leasing sectors.

For our Leasing Broker members and those in regulated business, the BVRLA have several tailored courses with a focus on compliance. Developed in conjunction with the BVRLA Compliance Team and aligned with the BVRLA Inspection Programme – these courses are designed to promote best practice, encourage knowledge sharing, skills acquisition and increase competence across the industry.

Our instructor led courses are run remotely and are highly interactive – using breakout rooms and collaborative tools such as polls and quizzes. Courses can also be held in an ‘in -house’ format, with just one organisation attending – designed for businesses with several staff they wish to train concurrently.

Compliant Selling - Treating customers fairly Learning objectives: At the end of these sessions, the delegates will fully understand the potential consequences of not following a compliant sales process and what impact it has on themselves and their employer in the eyes of the FCA. They will also understand that doing this will lead to trouble-free sales, better referrals and ultimately more income!

Suitable for: This course is designed for anyone who would like an understanding of how and why FCA requirements shape the sales process.

Testimonial: Thanks Tony, brilliant course. Would definitely recommend you and this course to my Directors.

Katie Upton, CBVC These courses are designed to develop the knowledge, skills and capabilities of staff working in the sector. They are cost-effective and easy to book via the BVRLA website.

www.bvrla.co.uk/courses

BVRLA SM&CR Development Programme Learning objectives: n Understand the requirements of SM&CR n Know how to implement these into their business n Create a Statement of Responsibility n Gain insight into the BVRLA Inspection Programme, and the changes SM&CR have made to it.

Suitable for: Those that are in a compliance role, or who take responsibility for the compliance in the business.

Testimonial: As usual, lovely people to deal with who make a difficult topic straight forward. I wish this had been around last year and you would have saved me lots of money and time! It was nice to feel comfortable enough to ask my questions without the embarrassment of showing that I don’t already know. A great programme, well done all involved.

Amie Darby - Central Contracts (SOT) Ltd

Complaints Management in a Regulated Environment (Forbearance & Safeguarding) Learning objectives: n Understand why complaint handling must remain compliant with FCA requirements n The importance of Treating every Customer fairly n Develop an understanding of every query raised and what procedures must be followed to remain compliant n Have a compliant complaints policy and procedure in place n Reduce anxiety for potential complainants and reduce staff’s personal stress n Understand the role of BVRLA’s Code of Conduct and BVRLA’s reconciliation service Suitable for: Anyone operating in a customer facing role, dealing with complaints in a regulated business.

Testimonial: Great refresher training with the benefit of picking up a few new best practice tips along the way, confidently and expertly delivered with quality interaction.

Lee Duerden - XLCR Vehicle Management