BVRLA Annual Review 2012

bvrla.co.uk

Annual Review 2012 A year inside vehicle rental and leasing

bvrla.co.uk Established in 1967, the British Vehicle Rental and Leasing Association is the trade body for companies engaged in the rental and leasing of cars and commercial vehicles. Through its 500+ member companies and their customers, the BVRLA represents the interests of more than two million people who drive at work, as well as the millions of people who use a rental vehicle each year.

BVRLA River Lodge, Badminton Court Amersham Buckinghamshire HP7 0DD T 01494 434747 F 01494 434499 E info@bvrla.co.uk W www.bvrla.co.uk Honorary Life President Freddie Aldous Chairman Neil Cunningham Vice Chairman Peter Cakebread Honorary Treasurer Brian Back Chief Executive John Lewis

ILLUSTRATIONS © IR STONE / SHUTTERSTOCK.COM

OTHER GRAPHICS © emEF, PETR VACLAVEK / SHUTTERSTOCK.COM

BVRLA Annual Review 2012

Our industry The vehicle rental and leasing industry makes a major contribution to the UK economy, bringing safe, sustainable and affordable mobility to millions of consumers and businesses.

Automotive market

Mobility

BVRLA members spend around £16bn each year on buying new vehicles. Responsible for over 40% of all new cars, vans and trucks registered each year, they provide a vital boost to manufacturers hit by the slump in retail sales. They also play a key role in the aftermarket, spending around £4bn annually on ancillary products, including parts, servicing, insurance, telematics and remarketing.

BVRLA members operate a combined fleet of more than 2.5 million vehicles, including 44-tonne trucks, tippers, vans, minibuses and every type of car and drivetrain. With branches in more than 1,600 locations across the UK, they offer flexible, affordable transport by the hour, day, week, month or year to millions of customers.

Taxation

Employment

The vehicle rental and leasing sector employs an estimated 46,000 people and supports a further 200,000 jobs across the UK automotive industry.

Each year BVRLA members contribute an estimated £470m in vehicle excise duty and registration fees alone. Their customers pay around £4bn in fuel duty and £1.4bn in benefitin-kind tax.

Environment

Used market

Our sector leads the way when it comes to reducing motoring CO2 emissions. BVRLA leasing members have average CO2 emissions of 123g/km for cars ordered in 2012, compared to the average of 133g/km for all new cars registered in 2012.

BVRLA members dispose of more than a million high-quality, well-maintained vehicles into the used market each year.

The association’s vehicle mileage database contains more than 20 million mileage records for ex-fleet vehicles, and is used by a number of data providers to help protect consumers from fraud and harm.

Finance

With UK banks continuing to put a squeeze on credit, BVRLA leasing and leasing broker members provide businesses with access to a vital source of additional funding, enabling them to free-up valuable capital to invest elsewhere in their operations or to pay-down debts.

The BVRLA has been collecting disposal and in-life mileage data from the vehicles our members own and operate since 1994, ensuring the data reaches would-be purchasers of our industry’s used vehicles.

The database was originally set up with the encouragement of the Office of Fair Trading.

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BVRLA Annual Review 2012

Contents Page

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a summary of the BVRLA’s initiatives and successes in 2012

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Challenges

Achievements

the issues on which we intend to make progress in 2013

2,000+ requests for advice and guidance

8 Working for you the full range of benefits for BVRLA members 10

Chairman’s comment

Neil Cunningham explains why he is confident about the future, despite another tough year for the economy

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Chief executive’s comment

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Sector report: rental

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Sector report: commercial vehicle

Andrew Morley reflects on a tough year for the commercial vehicle sector

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Sector report: leasing and fleet management

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John Lewis sets out why the BVRLA is in a strong position in its forty-fifth year Alison Chadwick details the association’s initiatives on issues ranging from insurance premiums to coping with age discrimination legislation

43 workshops and meetings with members

Simon Oliphant thinks BVRLA members engaged in leasing and fleet management can be cautiously optimistic about the year ahead

Sector report: leasing broker

Martin Brown explains how the association has worked hard to improve its advice and guidance for leasing brokers

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In the media

how the vehicle rental and leasing industry’s message was reported in 2012

522 people who undertook BVRLA training

23 How are we doing? And how can we improve? our 2012 survey asked members what they like about the association – and what they want in future

24 BVRLA member listing

a comprehensive list of corporate and leasing broker members of the BVRLA

27 Who we are the BVRLA team and how you can contact us

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910 guests at the BVRLA Annual Dinner

1,715 rental branches using the RISC database 444 members attending BVRLA forums

31 new corporate members joined the association

298 quality assessment checks on BVRLA members

24 responses to government and select committee consultations

10% growth in the number of visitors to the BVRLA website

312 pieces of media coverage

2012 in numbers 307,768 searches made using RISC

20,455,062 entries in the BVRLA vehicle mileage database

32 new and updated guides, fact sheets and webpages

1,220 members of BVRLA LinkedIn groups

96 member representatives on BVRLA committees 555 complaints against BVRLA members

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480 followers of @bvrla Twitter feed

BVRLA Annual Review 2012

Achievements During 2012 your association has… activity and staged accidents. The guide also helps members lower their insurance premiums by showing them how they can demonstrate their risk reduction strategies to their insurer.

Company car tax 1

… persuaded the Treasury to remove the 3% diesel supplement from the company car tax regime, meaning that, from April 2016, diesel cars will be subject to the same level of tax as petrol cars.

Age discrimination

… worked with the Home Office to help rental firms comply with the new age discrimination legislation. This culminated in the BVRLA Guide to Age Discrimination, which provides members with statistical evidence to help them justify limiting whom they rent to based on age.

Company car tax 2

… persuaded the government to give employers and company car drivers a clear five-year signposting of future company car tax rates. This will enable them to choose a new, lower-emission vehicle – lowering their tax bill at the same time.

Insurance enforcement

… ensured that the Motor Insurer’s Bureau would take a relaxed enforcement approach to BVRLA members. Rather than issuing individual warning letters followed by a fine when a fleet vehicle does not appear on the motor insurance database, the MIB agreed to send members one letter listing the vehicles that are not appearing on the database, with no immediate threat of a fine.

Red tape

… worked with the Driver and Vehicle Licensing Agency to deliver a range of e-services for fleets, including:

❱ Relicensing all vehicles on a bulk basis,

regardless of age, type or tax class.

❱ Suppressing issuance of the vehicle

registration document (V5C) and instead providing an electronic file of vehicle data.

Industry research

… taken action to boost the industry’s profile and lobbying credentials by commissioning three major research projects into the rental, leasing and commercial vehicle sectors.

❱ Bulk notification that a vehicle is off the

road or SORNed.

These services have the potential to deliver up to £10m in annual cost savings for members.

Future of car rental

Lorry road user charge

… worked with the RAC Foundation to hold a seminar and publish a strategy paper on the future of the car rental industry.

… lobbied the Department for Transport to ensure that the lorry road user charge, which is to be introduced in 2014, will not be implemented in a way that will increase costs for UK operators.

Out and about

… responded to members’ calls for more regional meetings by holding ‘Meet the BVRLA’ events in Manchester and Leeds.

Insurance premiums

… introduced a Guide to Insurance Risk Management that advises members on a range of key issues, from identifying potential fraudsters through to avoiding fraudulent

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BVRLA Annual Review 2012

Challenges Over the next year your association will…

100% first-year allowances

Safety recalls

Tax disc

MOT testing

Replacement vehicle cover

Website

… try to convince HM Treasury to remove the discriminatory treatment of leasing within the corporation tax regime and secure tax parity for leasing with other acquisition methods.

… persuade the Vehicle and Operator Services Agency (VOSA) to include an outstanding vehicle safety recall check as part of the annual MOT test.

… work with the DVLA to ensure that its plans to allow motorists to pay Vehicle Excise Duty (VED) by direct debit eventually lead to the elimination of the paper tax disc altogether.

… ask VOSA to extend access to electronic MOT test data to all types of vehicles to help improve road safety and the management of third-party suppliers.

… lobby government to require all UK motor insurers to provide coverage within third-party motor insurance policies for the rental of a substitute motor vehicle in the event that the insured’s vehicle is unavailable due to accidental damage caused by a third party.

… introduce a new BVRLA website that is easier to navigate and use. It will provide more information on BVRLA lobbying and campaign work and make it easier for members to book events or pay for products and services online.

Ultra-low-emission vehicles

… help convince the government that its Plug-in Grant policy for promoting ultra-lowemission cars and vans will not work unless it is supported by further incentives that make these vehicles more affordable for fleet operators and second owners.

Real-time driving licence checks

… ensure that the DVLA is able to provide real-time access to its online drivers’ database in preparation for the abolition of the paper counterpart of the driving licence.

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BVRLA Annual Review 2012

Working for you Service to members 1

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Key benefits

Training Certificate in Fleet Consultancy

Designed to align the rental / leasing sales function much more closely with the role, responsibilities and requirements of a typical fleet manager, successful participants gain a professional qualification accredited by the Institute of Leadership and Management.

ATA Accreditation, Technical Customer Services

This Automotive Technician Accreditation (ATA) assessment programme, regulated by the Institute of the Motor Industry (IMI), measures individual performance against a set of key industry skills, providing proof of competence and a desire to work to a high professional standard and code of conduct.

Fair Wear and Tear Standard Training – for the contract hire and leasing industry

Delegates will gain an understanding of the key principles influencing vehicle resale and will be able to demonstrate practical knowledge of the BVRLA Fair Wear and Tear condition standard when talking to customers.

Selling Contract Hire

Delegates will achieve a greater understanding of areas such as finance, taxation, competitive contracts, margins and underwriting considerations. Sales people will be more confident, more knowledgeable and more effective.

Forums Technical & Operational Management (TOM)

This forum encompasses many of the operational aspects of a rental and leasing company’s business, such as vehicle ordering, purchasing, specification, licensing, recalls, congestion and fixed penalty notice re-charges. The remit of the forum also includes vehicle safety, service, maintenance and repair. The forum meets three times a year.

Residual Values & Remarketing (RVR)

A meeting point where all aspects of vehicle remarketing and residual value forecasting, including pre-procurement, whole-life costs and matters relating to the resale of vehicles, are debated and discussed. The forums are interactive sessions which give members the opportunity to hear first-hand expert commentary, news and views on market conditions. The forum meets three times a year.

Products & Publications RISC

Grants access to a convenient, easy-to-use database of high-risk customers, enabling you to proactively protect yourself from fraud, theft, late payments and other potentially damaging activities.

Vehicle Mileage Database

Purchasing 1 million new vehicles a year means that BVRLA members put many thousands of used vehicles into the marketplace.

The BVRLA Vehicle Mileage Database aims to reduce vehicle clocking crime and protect consumers by providing them with an indicated mileage as a measure of condition and safety.

Business Support

The BVRLA offers business support and legal advice, as well as mediation in consumer disputes. More than 40 fact sheets and a range of guides give practical assistance.

Fair Wear and Tear Guides

The guides, available for contract hire and leased cars, LCVs and HGVs, are designed to assist consumers (through BVRLA member companies) to help reduce or eliminate de-hire charges at the end of a vehicle contract. The BVRLA has an electronic version of the Fair Wear and Tear Guide, available to corporate and leasing broker members.

BVRLA/ACPO Stolen Vehicle Reporting Pack

The BVRLA/ACPO Stolen Vehicle Reporting pack aims to raise the industry’s standard of initial investigation so that reports of vehicle thefts are more likely to be accepted for action by the police.

Jobs

We offer members FREE recruitment advertising on our website for up to two months per vacancy. You can also advertise your vacancy in the association’s newsletter, BVRLA News, for a small fee.

Vehicle Rental Publications

The BVRLA produces a number of legally certified documents, including rental agreements and pre-rental inspection forms.

Vehicle on Hire Certificate (VE103B)

The VE103 is the only legal substitute for the registration document (V5C) for any leased or rented vehicle that is taken abroad.

Driver Licence Checking

An easy-to-access, low-cost, overnight driver licence checking service. Costs just £2.10 per licence check, plus an annual £250 fee to cover the expense of setting up, running and managing a secure link with the DVLA.

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BVRLA Annual Review 2012

The BVRLA provides a wide range of information, services and products specifically developed for vehicle rental and leasing companies and their customers.

Further information can be found at www.bvrla.co.uk or call us on 01494 545702 Who benefits?

How can I find out more?

Account managers, business development executives and other sales professionals in contract hire, leasing and fleet management.

Maintenance controllers, technical customer service advisors.

Contact Fran Hampson Email: fran@bvrla.co.uk Tel: 01494 545703

Remarketing executives and those who regularly deal with end-of-contract charges.

Sales professionals in contract hire, leasing and fleet management.

People who work within operations, service, maintenance and repair departments.

The TOM Forum qualifies for continuous professional development credits for members of the Institute of the Motor Industry (IMI) and ATA Technical Services.

Contact Fran Hampson Email: fran@bvrla.co.uk Tel: 01494 545703

People who work within remarketing departments and those who set residual values for vehicles. The RVR Forum qualifies for continuous professional development credits for members of the Institute of the Motor Industry.

Commercial vehicle and car rental members.

Contact Rob Burford Email: robert@bvrla.co.uk All members, the reputation of the industry and consumers. Also, contributors have the opportunity to earn rebates on their BVRLA membership fees.

All members.

All rental and leasing members.

Tel: 01494 545702

See the BVRLA website: www.bvrla.co.uk Hard copies: Rob Burford, robert@bvrla.co.uk, 01494 545702 Electronic version: Fran Hampson, fran@bvrla.co.uk, 01494 545703

All rental and leasing members.

Contact Rob Burford, robert@bvrla.co.uk, 01494 545702

All members.

Contact Fran Hampson, fran@bvrla.co.uk, 01494 545703

Rental members.

Contact member services administrator Rob Burford Email: robert@bvrla.co.uk

All rental and leasing members.

Tel:

For members wishing to verify licences against DVLA data, either for their own employees or as part of their fleet management service.

Contact Nora Leggett, nora@bvrla.co.uk, 01494 545713

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01494 545702

BVRLA Annual Review 2012

Chairman’s comment As 2012 draws to a close, it is a damn sight easier to reflect on the year we have just had than make any confident predictions for the one ahead.

encouraging people to examine their transport options. The advent of new technology and payment methods mean it is becoming more attractive to adopt a ‘pay-as-you-go’ approach to motoring. This can only be good news for BVRLA members.

Unfortunately, life in the vehicle rental and leasing industry isn’t quite as simple as this, and there are more than enough issues and annoyances to keep us and the BVRLA earning our pay cheques.

With the UK and many other world economies yo-yoing between recession and anaemic growth, business and consumer confidence in the doldrums and bankers as reticent as ever to fund anything but the surest bet – uncertainty still rules.

If funding was the top threat facing many members in 2011, it has now receded dramatically, thanks in no small part to the efforts of the BVRLA and its Funding Steering Group. As well as attracting new investors to the vehicle finance arena, they have convinced others to reconsider their involvement.

Particularly welcome was the decision of Lloyds Banking Group, the sector’s largest funder, to reverse its decision to pull out of the market. Lloyds may be back, but it now faces more competition from other funders, which is a great position for BVRLA members.

However, I am positive about the future, and here’s why.

In many ways we are fortunate to work in the automotive sector. Road transport is an essential requirement for most of our customers and our supply chain of vehicles is reliable when compared to other industries that see the prices of essential raw materials fluctuate wildly because of political upheaval or natural disaster.

And while manufacturers across Europe are struggling with a prolonged slump in new registrations, we are lucky to own and operate millions of used cars, vans and trucks. These young, well-maintained vehicles are in critically short supply and are thus achieving record prices at dealerships and auction houses across the country.

But just as one threat recedes, another emerges. The rising cost of self-drive hire insurance is the greatest threat facing the rental sector at the moment. Your association has spent more than a year delving into the issue, talking to insurance companies, brokers, syndicates, trade associations and civil servants. Unfortunately, there is no quick fix to the dysfunctional, vicious circle of referral fees, fraudulent claims and cost inflation that has sent insurance premiums rocketing.

Finally, I believe that we are beginning to see a major shift in the way people own and use motor vehicles. The ‘cachet’ of actually owning a vehicle has been on the wane for some time and the increasing cost and hassle associated with ownership, particularly in urban areas, are

The BVRLA has focused on helping members present a more attractive profile to insurers – producing an insurance risk management

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BVRLA Annual Review 2012

guide and seminar, and providing free access to its RISC database of problem renters. It has also been lobbying for changes to the way personal injury claims are dealt with and an end to rebates and referral fees that drive up costs for insurers of at-fault drivers.

This fight is not only taking place on the tax front. Your association is also devoting time and resources to ensure that the rental sector is treated fairly by transport policy makers and the airports that account for so many inbound travellers. We are seeing slow but gradual progress in both these areas.

There is light at the end of the tunnel now that the Competition Commission has been asked to investigate the private motor insurance sector, but don’t expect a quick fix.

Meanwhile, the association is gaining ground in its attempts to improve our industry’s reputation amongst its current and potential customers. The BVRLA conciliation service is settling more disputes than ever, but that is good news. It shows that members and their customers trust us and that the industry is capable of keeping its own house in order.

If an industry can’t regulate itself it gets regulation thrust upon it and we all know what is preferable!

Things have been moving a lot faster at the Department for Transport, where we have seen yet another ministerial reshuffle. This is a core weakness of the government’s transport brief and it seems likely that the much-required investment in roads and road safety will continue to remain an afterthought.

One bright spot is the way the department’s transport agencies are embracing change and pushing forward with some long-overdue modernisation that has the potential to cut our industry’s administrative bills by millions.

The DVLA has listened to the BVRLA’s calls to suppress vehicle registration paperwork, while VOSA is sharing valuable test and enforcement data with our commercial vehicle members.

I am very proud to say that the BVRLA is increasingly being seen as a ‘model’ example of self-regulation, with its work being recognised by both the European Commission and the UK’s Trading Standards Institute.

This reputation has been largely earned by John Lewis and his hard-working team at the BVRLA. In contrast to the musical chairs at the Department for Transport, our association has benefited tremendously from having John managing its resources and directing its efforts for more than 12 years.

When he retires next spring, he will leave the BVRLA in a stronger position than it has ever been – financially, structurally and as a voice for the industry.

Although one sector of government is being quite fleet-friendly at the moment, another is taking a more hostile approach. The company car tax measures announced by the Treasury in last March’s Budget actively discriminate against vehicle rental and leasing and have erected a massive roadblock in front of our attempts to fully support the introduction of ultra-low emission cars and vans.

A message for John, on behalf of all members: our sincere thanks for your 12 years dedicated work and best wishes for the future.

We have a narrow window in which to fight this ‘tax attack’ and rest assured that the BVRLA is on the front-foot, fighting to ensure that our industry is treated fairly.

Neil Cunningham BVRLA chairman and general manager of Hertz UK

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BVRLA Annual Review 2012

Chief executive’s comment This is the BVRLA’s forty-fifth year of operation, but there has been little time to reflect on past achievements.

However, I feel safe in reporting that your association is looking good for another forty-five years, with a strong financial and organisational structure and an active, growing membership.

management data in RISC grows as fast as its user base.

Providing information is one of the key activities for any member organisation and we have made further investments in this area in 2012, commissioning two major research projects. The first focuses on the way consumers use car rental and will look to establish how pay-as-you-go motoring can make a positive contribution to reducing congestion and road transport emissions.

The second is a much wider study of the whole vehicle rental and leasing sector, which will give us a clear picture of just how important it is to the automotive industry and the wider UK economy.

Adding new members is no easy task in a sector like ours that continues to see a high level of consolidation. Much of the success this year is down to the sterling efforts of our membership development manager, David Hanson, and the chair of our Rental Committee, Alison Chadwick. Together they have worked on an improved membership proposition that has been very effective in recruiting a number of smaller rental companies into the association.

We think that both of these reports will give a major boost to our lobbying and campaigning efforts. We also hope that they will provide a useful resource for individual members looking to identify new business opportunities or demonstrate that they are part of a professional and responsible association and industry.

A key part of this proposition was the decision to make RISC, our problem renter database, free-of-charge to all members. Eliminating a source of revenue is never an easy decision to make, but we felt that this step was essential for creating a strong, proactive user community and delivering timely information that could help members reduce their operational risks.

So far, our decision has been vindicated, with use of the system doubling in less than 12 months. We now have 80 companies with 2,000 branches using RISC, helping to drive fraudulent and high-risk renters elsewhere.

Business information is one thing, but we are also investing time and resources in helping members to operate more efficiently. The BVRLA now has a secure online link to DVLA systems that enables us to offer a very costeffective driver licence checking service, but this is just the start. In the near future, we expect that this and other areas of close co-operation with the DVLA and VOSA will deliver millions of pounds worth of savings and a lot less paperwork along the way!

Every community relies on its members contributing and not just using shared resources and so our next challenge is to ensure that the supply of valuable risk

Paper, email and online communications are no substitute for face-to-face contact, and there has been plenty of that in 2012.

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BVRLA Annual Review 2012

Over a thousand of you have enjoyed networking and socialising at our Annual Dinner, Industry Conference and ‘Meet the BVRLA’ events in London, the Midlands, Manchester and Leeds. Hundreds more have made the journey to Amersham to contribute to our committees and working groups or journeyed to our seminars and forums dotted around the country. Many of you have invited us to come and visit your premises to share knowledge and ideas. Thanks to all of you for helping to make this association such a vibrant and collaborative organisation.

I must also thank the hundreds of members who took the time to fill in our annual member survey.

Once again, the feedback has been overwhelmingly positive, with 96% of you saying the BVRLA delivers good or very good value for money. Results like this are tremendous, as is the challenge of ensuring that we repeat them next year.

John Lewis Chief executive, BVRLA

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BVRLA Annual Review 2012

Rental Committee Once again the rental industry coped admirably with a year of upheaval that started with horrendous winter weather and featured the wettest Summer on record, sandwiched between a Diamond Jubilee and the London Olympics. Its ability to cope with the associated peaks and troughs in demand meant millions of corporate and leisure customers were able to either enjoy or escape the festivities and floods.

problem renters. We will be looking to develop this RISC community going forward, ensuring that more members share information for the good of the industry.

We have also been in continuous discussions with the DVLA as it finally moves into the modern era by offering streamlined, electronic services. This has the potential to bring major cost and administrative savings for rental companies and the BVRLA is already making significant investments in time and capital to help members take advantage.

At the same time, the association continues to promote vehicle rental as a flexible, sustainable answer to many transport challenges facing the UK – rising motoring costs, congestion, CO2 emissions and road safety. Attitudes to car ownership are changing and new models of pay-as-you-go motoring are appearing. The industry is moving at a fast pace but ready to take on the challenges this poses.

As rental fleets were often operating at almost full capacity, so was the BVRLA, addressing both current and future issues. In the here and now, the association was assessing the impact of new age discrimination legislation and tackling the root causes of the soaring insurance costs that threaten the very existence of many rental operators.

In particular, we have focused on the everpresent threat of fraud and theft – producing a new guide to insurance risk management and providing free access to our RISC database of

Alison Chadwick Chair of the BVRLA Rental Committee and director, regional operations of Thrifty Car Rental

Sustainability

Cutting red tape

The Driver and Vehicle Licensing Agency is modernising its services. The committee has worked with the DVLA to secure changes that could save members millions of pounds a year in time and admin costs when they are introduced in 2013, such as the ability to provide SORN and disposal notifications online, and suppression of paper V5C registration documents in favour of electronic data. The committee will work closely with the DVLA on real-time access to driver records in anticipation of the agency’s plan to abolish the paper counterpart of the driving licence.

In 2011, the BVRLA Rental Committee commissioned a report from transport researchers TRL to establish some of the sustainability credentials of car rental. In 2012, the committee followed up on this research.

It asked TRL to survey car rental customers and find out how the availability of car hire affected overall levels of car ownership and the use of other forms of travel. It showed that, on average, rental customers have more sustainable travel habits than the general population.

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BVRLA Annual Review 2012

Insurance premiums

The BVRLA has published a Guide to Age Discrimination to help members manage this change in the law and show how, if challenged, they can provide a robust justification for any age-related policies or practices they might have.

The BVRLA has been working hard to help rental members cope with rising motor insurance costs. It has been lobbying the Ministry of Justice and the Department for Transport to address problems associated with whiplash injury claims and to remove financial incentives from the claims system.

Insurance mediation directive

The association has also published a Guide to Insurance Risk Management containing practical advice on how to deal with risk exposure. It also held a dedicated Insurance Conference, bringing together members and insurers.

The European Commission has announced proposals which would see vehicle rental firms losing their exemption from being regulated by the Financial Services Authority (FSA) when selling insurance products. The change is expected to require rental companies to register before they can sell personal accident insurance.

What’s more, access to the BVRLA’s Rental Industry Secure Customer (RISC) database of ‘problem renters’ is now free to members of the association.

The BVRLA, which previously secured the industry’s exemption, has been working with Leaseurope to ensure that rental firms are subject to light-touch regulation. It has obtained confirmation from the Commission that thirdparty motor insurance cover and collision damage waivers would remain outside the scope of their proposals.

Age discrimination

The Equality Act came into force on 1 October 2012, making it illegal to discriminate against adults on the grounds of their age. As a result, vehicle rental firms are no longer able to restrict their services to younger or older drivers without providing an ‘objective justification’.

Chair Alison Chadwick

Thrifty Car and Van Rental

Richard Davies

Hertz

Lorraine Farnon Matt Glass

Ray Goldsmith

The BVRLA’s Rental Committee provides an opportunity for members to hear the views of colleagues, review and formulate constructive responses to impending legislation, and help develop new ideas of benefit to the industry.

Adapted Vehicle Hire Avis Budget Group

Paul McLoughlin Robert Shaw Margaret Speirs Andrew Strathdee

Argyle Garage

Sixt Rent a Car Europcar

If you would like to participate in the work of the association, please contact Jay Parmar, the BVRLA’s legal and policy director, at jay@bvrla.co.uk

Arnold Clark Isle of Man Rent a Car

Brian Swallow

Enterprise Rent a Car

Helen Sylvester

Miles & Miles

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Commercial Vehicle Committee It has been a contrasting year for commercial vehicle registrations.

Early optimism about new van sales was unfounded and it looks as if 2012 registrations will be down on last year. Meanwhile, truck sales, particularly for tractor units, have picked up, with 2012 registrations more than 10% up on 2011.

values are unlikely to keep pace with the increased capital cost.

All this means that we are likely to see a significant number of operators replenishing their fleets with Euro V vehicles before the end of 2013. Timing here will be vital to ensure that they don’t place their orders too late, when the stock of Euro V’s has disappeared and back ended production capacity is full.

There will also be some turmoil in the light van sector in 2013, surrounding the introduction of European Community Whole Vehicle Type Approval. This is set to have a major impact on the thousands of vans modified each year, and is yet another chapter in the story of regulations introduced by lawmakers who do not understand the realities facing fleet operators.

Although the economic outlook is definitely brighter than it was at the end of 2011, the continuing economic uncertainty means many clients are struggling to see a case for significant fleet renewal. In many areas, fleets are continuing to age, with customers seeking to extend contracts or turning to the used market for good-quality second-hand vehicles that can be used as short-term, low-cost fillers.

Whether you operate trucks, vans or both, your committee will be keeping a close eye on these and other issues in the months ahead.

The Euro VI emissions standard for trucks will be introduced in January 2014. These trucks will come at quite a premium but with little or no improvement in fuel economy or payload.

The lack of adequate incentives for operating them in the UK will mean that their residual

Andrew Morley Chairman of the BVRLA Commercial Vehicle Committee and sales director of Prohire

Lorry road user charge

The committee has welcomed plans to make foreign hauliers pay for their use of UK roads.

However, it is concerned that government proposals for a lorry road user charging scheme will cause extra costs for some UK operators.

Due to minimum VED rates set out in EU law, some UK hauliers will still end up out of pocket.

The committee has identified some important issues to be addressed. Reduced pollution certificates (RPCs) cut annual VED by up to £500 a vehicle. How will the Department for Transport ensure that UK operators with RPC vehicles do not end up paying millions more?

Also, will the Vehicle and Operator Services Agency (VOSA) be given adequate powers and resources to enforce this charge?

UK and foreign hauliers will face a charge of around £10 a day for lorries of 12 tonnes or over, with the government planning to compensate domestic operators with a reduction in their Vehicle Excise Duty.

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BVRLA Annual Review 2012

Vehicle handover

Vehicle testing

The committee is finalising a best practice document on key areas that could be highlighted to a customer to assist them with safe and compliant operation of a rented or leased commercial vehicle.

In its attempts to highlight the excellent maintenance standards of BVRLA members, the committee has been pushing the association to develop closer data links with VOSA.

The guide will include advice on: HGV and van speed limits, towing requirements, vehicle payload, axle weight limits, and safe operation of tail lifts and other ancillary equipment. The guide is due to be published early in 2013.

After successfully lobbying for members to get electronic access to annual test data, the association is now focusing on obtaining access to all vehicle test results. The committee has also been working with VOSA to share and analyse data on reasons why vehicles fail at annual test and MOT.

Industry profile

The committee has been working with Road Transport Media on a major research project to profile the commercial vehicle rental and leasing sector and the importance of dealing with a BVRLA member. Covering trucks, vans and trailers, the research will also be used to produce a supplement and directory providing useful information for companies seeking suppliers in the sector. The research is due to take place in the first quarter of 2013, with the results announced in the second quarter.

Chairman Andrew Morley

Prohire

Vice Chair Victoria Hudson

Eurohire Vehicle Rentals

Margaret Clark

Turner Hire Drive

Peter Collins

MAN Financial Services

Vic Coppolella

Adam Fairbotham Stuart Russell Danny Glynn

Fraikin

Ryder Europcar Hitachi Capital Commercial Vehicle Solutions

Steve Martin

Scania Truck Rental

The BVRLA’s Commercial Vehicle Committee provides an opportunity for members to hear the views of colleagues, review and formulate constructive responses to impending legislation, and help develop new ideas of benefit to the industry.

Enterprise Rent a Car

Jon Lawes

John McQue

The BVRLA is questioning VOSA on why minor failure items such as numberplate lights are failures rather than advisory items.

Commercial Vehicle Solutions

Laura Moran

Hertz

Marcus Puddy

Lex Autolease

Chris Sharp

Burnt Tree Vehicle Rental

Geoff Tyler

DAF Trucks

Duncan Webb

BT Fleet

If you would like to participate in the work of the association, please contact Jay Parmar, the BVRLA’s legal and policy director, at jay@bvrla.co.uk

17

BVRLA Annual Review 2012

Leasing & Fleet Management Committee to enter the market or existing ones looking to add scale and process will be commensurately higher.

Although economic conditions remain tough, the leasing and fleet management sector can be a bit more positive going into 2013 than it was a year ago.

In terms of market trends, we have seen a big rise in the number of salary sacrifice schemes being introduced, particularly by bigger corporate customers. There are two types: those replacing a company car scheme (but also widening it out to other staff), and those that are purely introducing it as a new staff benefit. For the latter the take-up rate is pretty low at around 3-5% but this is new business.

Underpinning this confidence are vehicle residual values, which continue to hold up well. This isn’t hard to explain. In 2008/9 registrations plummeted to around 1.6 million.

They picked up a bit the following two years, but this was down to the scrappage scheme and these cars won’t appear in the used market any time soon. The underlying trend for the used market is supply shortage, which can only be good for BVRLA members, provided demand remains stable.

For customers, cost remains the key factor.

They want to optimise their fleet expenditure and are increasingly willing to look at four-year contracts, but there is no push for extensions.

Safety and duty of care are still key considerations and we are finding that it is not being compromised because of cost factors: it must remain a focus for the BVRLA in 2013.

Our sector may see further consolidation this year, but it won’t be of the sort we had a couple of years ago. Back then we saw a few ‘distressed’ purchases of companies that were either in a bit of trouble or were deemed as ‘non-core’ assets by their bank owners.

These ‘discounted’ opportunities have washed through and future purchases are likely to be strategic ones – either new players wanting

Simon Oliphant Chairman of the BVRLA Leasing and Fleet Management Committee and chief executive of Hitachi Capital Vehicle Solutions

Oxford Economics research

The research will play a vital part in the BVRLA’s campaign against the ‘tax attack’ on the vehicle leasing and rental sector in the 2012 Budget. In particular, the association will seek to reverse the decision to remove the 100% first-year capital allowances available on low-emission vehicles from leased cars. The Treasury claims this is an anti-tax avoidance measure that will prevent foreign lessees from taking advantage of the allowances, but the BVRLA has yet to hear of a single example of this happening with vehicles purchased in the UK and we believe we must fight this discrimination.

A potential cloud on the horizon is the government’s plans to remove first-year allowances on the leasing of low emission vehicles, which is why the committee supported the BVRLA’s business case for commissioning a major research project from Oxford Economics. This will assess the overall economic value of the vehicle rental and leasing industry to the UK economy as well as the impact of the government’s proposals on the leasing of low emission motor vehicles.

18

BVRLA Annual Review 2012

DVLA

Vehicle safety recalls

The committee worked with the Technical and Operational Management Committee, the BVRLA and technology provider Ebbon-Dacs to develop the ReCare electronic notification system for vehicle safety recalls.

Working with the DVLA as it modernises, the committee has helped deliver new working practices that could save BVRLA members an estimated £10m a year when they are introduced in 2013. The committee’s main contribution came from members’ feedback and providing ‘real-world’ evidence for ending out-of-date and bureaucratic practices.

ReCare is a free service for both motor manufacturers and members and will match VIN-based safety recall data against each members’ fleet data. Ford and Volvo have already agreed to use the system.

Key changes to be implemented by June 2013 are: extending electronic relicensing to vehicles over three years old and all vehicles over 3.5 tonnes; suppressing V5 registration documents to allow fleets registering a new vehicle to receive electronic data rather than a paper document (although these will still be available, if required).

Continuous insurance enforcement

An offence was introduced last year which would have seen rental and leasing firms receiving warning letters, followed by fines, if their customers did not update the Motor Insurance Database with their details.

The committee will continue to work with the DVLA on plans to introduce direct debit payments for Vehicle Excise Duty, which it is hoped will lead to the abolition of the tax disc.

Following BVRLA lobbying, the Motor Insurers’ Bureau (MIB), which administers the database on behalf of the insurance industry, has recognised that fleet vehicles are rarely uninsured and so require a less stringent enforcement regime. The new regime, which came into effect in November, will now see fleets being sent a letter on a monthly basis advising them of vehicles that do not appear on the database.

LCV Fair Wear and Tear Guide

The committee worked with its counterparts on the Residual Value and Remarketing Committee to oversee an update of the BVRLA’s fair wear and tear guide for LCVs. Chairman Simon Oliphant

Hitachi Capital Vehicle Solutions

Vice Chair Keith Allen

ALD Automotive

Mark Biggs

Arval

David Brennan

Peter Cakebread Mark Chessman Andrew Cope Neal Francis

David Hosking Andrew Mann Ian Tilbrook

The BVRLA’s Leasing & Fleet Management Committee provides an opportunity for members to hear the views of colleagues, review and formulate constructive responses to impending legislation, and help develop new ideas of benefit to the industry.

LeasePlan Marshall Leasing Lex Autolease Zenith Pendragon Contracts Tuskerdirect

If you would like to participate in the work of the association, please contact Jay Parmar, the BVRLA’s legal and policy director, at jay@bvrla.co.uk

JCT 600 Contracts

Alphabet

Graham Wheeler

Volkswagen Financial Services

Aled Williams

Days Contract Hire

19

BVRLA Annual Review 2012

Leasing Broker Committee The BVRLA Leasing Broker Committee is now in its tenth year, which is an important milestone for the leasing sector. This decadelong partnership between brokers and the BVRLA has played a part in developing what is now a strong and mature sector – benefiting customers, vehicle manufacturers and the contract hire and leasing providers who fund the products.

2012 has seen leasing brokers continue to play an important role in the vehicle finance sector – providing SME customers with consistently competitive pricing.

The committee has been involved in some very important areas in 2012, none more so than new Office of Fair Trading (OFT) guidelines in respect of commission disclosure for deals regulated by the Consumer Credit Act. This is an important matter for leasing brokers, and the early guidance provided by the BVRLA will prove invaluable. The committee also found time to approve a new customer-friendly code of conduct.

In my last report I described 2011 as a very good year, and whilst 2012 has been more challenging, it has still been a positive one for leasing brokers, despite a sluggish UK economic backdrop. 2013 will see leasing brokers looking to renew contracts from 2010, which for many was the beginning of the recovery from the global economic crisis.

On that basis, these renewals should give the sector a good platform to build upon with some new business and incremental opportunities.

Leasing brokers will move into 2013 with a certain degree of optimism, and if the UK economy begins to recover then I see no reason why it shouldn’t be yet another strong year for the sector.

Martin Brown Chairman of the BVRLA Leasing Broker Committee and managing director of Fleet Alliance

New Code of Conduct

The committee developed a new Leasing Broker Code of Conduct, which provides a clearer picture of the standards customers can expect when using a BVRLA leasing broker. There is more detail on the role brokers should play in helping customers with the end-of-contract process and guidance on how vehicle quotation and order forms should be kept separate from the leasing broker contract.

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LEASING BRO CODE CKER ONDU OF

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20

Accompanying the code is a new charter that is designed to be used by leasing brokers to show customers a summary of the standards they can expect. It can be recreated on websites and in other marketing materials.

12:37

BVRLA Annual Review 2012

Best practice on commission disclosure

Advice on advertising prices

The committee has worked with the association to develop advice on advertised pricing. In particular, it includes guidance on when VAT needs to be included or excluded.

If the offers being advertised are only for business customers, for example, this needs to be made abundantly clear.

The BVRLA has published new best practice guidance, clarifying what brokers should tell customers about their relationship with finance providers and the commission they are paid.

This follows a review of the Office of Fair Trading’s new guidance for credit brokers and intermediaries, which covers the standards the OFT expects from them. The standard addresses matters ranging from advertising and sales through to refunding fees and the handling of complaints.

Audits took place on leasing broker members’ websites to ensure compliance.

Ten years of BVRLA leasing brokers

Next year will be the tenth since leasing brokers came into BVRLA membership and both the committee and the association are determined the mark the anniversary. It will be an excellent opportunity to highlight the vital role leasing brokers plays in supplying vehicle finance to the SME sector and growing the leasing market as a whole. The committee would also like to recognise the progress that BVRLA leasing brokers have made in adopting a rigorous set of professional standards and constantly working to improve them.

The new fact sheet will include advice on the definition of commission, roles and responsibilities of funders and leasing brokers, and what to do when the level of commission is not ascertainable.

Look out for more on these anniversary plans throughout 2013.

Chairman Martin Brown

Fleet Alliance

Vice Chair Paul Huxford

PHVC

Spencer Blake

Wessex Fleet Solutions

Nigel Brain

Steve Cocks Jo Elms

Leasing Options

If you would like to participate in the work of the association, please contact Jay Parmar, the BVRLA’s legal and policy director, at jay@bvrla.co.uk

Lex Vehicle Leasing

Mike Lloyd

The BVRLA’s Leasing Broker Committee provides an opportunity for members to hear the views of colleagues, review and formulate constructive responses to impending legislation, and help develop new ideas of benefit to the industry.

LeasePlan

Michael Moylan

Central Contracts

Philip Page Michael Potter Graham Prince

Croydon Contract Leasing Compass Contract Hire Fleetdrive Management

Gordon Stephen

Neva Consultants Ogilvie Fleet

Elliott Woodhead Arval

21

BVRLA Annual Review 2012

In the media January 6 BBC Radio 4, You & Yours – we warn listeners about rental scams 12 Automotive Industry Digest – BVRLA chief executive John Lewis previews the year ahead

February 1 Moneywise – BVRLA provides readers with some car rental tips 21 Transport Business – the BVRLA comments on the state of the vehicle rental and leasing industry

March 8 BBC News Online – the BVRLA welcomes the introduction of a Plug-in Van Grant 21 Financial Times – BVRLA Budget analysis reported

April 2 Business Traveller – BVRLA provides car rental advice for jet-setting executives 10 Leasing Life – we welcome the arrival of new funders into the vehicle leasing sector

May 27 The Sunday Times – the Travel section writes about the BVRLA’s conciliation service 28 BBC One, Fake Britain – BVRLA chief executive John Lewis gives advice on avoiding car rental scams

June 6 Fleet News – our Driver Licence Check service is profiled 22 Transport Business – our guide to the benefits of vehicle leasing

July 4 Which? Money – the ins and outs of car rental terms and conditions 23 Fleet World – the BVRLA outlines its plans to tackle the government’s company car ‘tax attack’

August 8 Business Car – a review of our newly-launched Guide to Vehicle Funding 28 MSN Money – we question the effectiveness of the Plug-in Car Grant incentive for electric vehicles

September 1 Management Today – what role will electric vehicles play in fleets?

18 Business Car – John Lewis rises up the Business Car ‘Power List’

October 18 Commercial Motor – we highlight our work with the Vehicle and Operator Services Agency (VOSA) to improve commercial vehicle maintenance standards 24 Motor Trade News – we call for the government to get a grip on road safety

November 6 Fleet World – reports on the growing industry uptake for our ReCare online vehicle safety recall notification system 9 Business Car Manager – covers the launch of our new Member Directory 2013

22

BVRLA Annual Review 2012

How are we doing?

And how can we improve?

98% described themselves as ‘satisfied’ or ‘very satisfied’ with the way the BVRLA delivers its products and services.

19% of you say that you ‘rarely’ or ‘never’ use the BVRLA website.

Although we have over 1,000 members signed up to our ‘Rental and Leasing Industry Issues’ LinkedIn Group, just 7% of you say you use it regularly.

94% said they rely on BVRLA Weekly Updates to keep them abreast of industry and regulatory issues, with just 34% using trade press like Fleet News or Fleet World.

96% of respondents to our member survey said that belonging to the BVRLA represents good or very good value for money.

42% of you say that you ‘rarely’ or ‘never’ use BVRLA fact sheets, guides or business advice.

You told us we could improve the BVRLA by doing the following…

Provide more opportunities to meet, discuss and solve industry challenges, and network.

More commercial vehicle information and courses.

More training.

More visits to individual members.

Stronger representation with insurance companies.

Make the BVRLA more recognisable to the public.

23

Work more closely with other trade bodies in the UK and Europe.

BVRLA Annual Review 2012

BVRLA members

BVRLA CORPORATE MEMBERS ON 4 DECEMBER 2012

Corporate members 4Hire

BT Fleet

Farnworth 2000

4X4 Vehicle Hire

Bucks Car Hire

FGA Contracts UK

Aberconwy Car & Van Hire

Burnt Tree Vehicle Rental

First Self Drive

Aberdeen 4x4 Self Drive

Bury Van Hire

Fleet Europe

Accident Claims Hotline

Cambridge Car & Van Rental

Fleet Evolution

Accident Exchange

Campervantastic

Fleet Hire

Afford Rent A Car

Capital Hire Car & Van Rental

Fleet Logistics UK

Affordable Rentals

Carillion Fleet Management

Fleetcare

Agility Fleet

CCL Vehicle Rentals

Fleetway Rentals

Agnew Corporate

Central Self Drive

Flexible Vehicle Contracts

AGS European

Central Vehicle Rental

Focus Vehicle Rental

Aim Rent A Car

Charter Vehicle Hire

Ford Rental

ALD Automotive

Cheshire Vehicle Rental & Sales

Fourways Self Drive

Allied Vehicle Rentals

Chief Vehicle Rentals

Foxy Rentals

Allied Vehicles

City Inter-Rent

Fraikin

Alltruck

Clarkson of Glasgow

Franklin Hire

Almers (Kent)

Clive Sutton Flexi Contracts

Fulton Leasing

Alphabet (GB)

CLM Fleet Management

FVTH Self Drive Hire

AM Auto Rent

Cole Services

Gallagher Car & Van Rentals

AMA Financing

Commercial Vehicle Solutions

GE Commercial Finance Fleet Services

Amber Leisure

Compass Self Drive

Gilford Van Hire

AMK Self Drive

Co-op Motors

Gill Bradley Vehicle Hire

AMT Vehicle Rental

Corrigans

GKL Leasing

Amvale

County Car & Van Hire

GlenRental

Apex Car Rental

Crash Services

Global Autocare

Argyle Garage (Hire)

Crown Rentals

Go Green Car & Van Rental

Arian Finance

Croydon Car & Van Rental

Green Motion Vehicle Rental

Arnold Clark (Finance)

DAF Trucks

Green Wheels

Arval UK

Dash Drive

Green-line Vehicle Rental

Athol Car Hire

Days Contract Hire

Grosvenor Contracts Leasing

Autopoint Cars

DFC (NI)

Helphire Group

AVH

Discover.co.uk

Hendy Hire

Avis Rent a Car

Dorset Vehicle Rentals

Hertz UK

B & T Hire (Hertfordshire)

DriveTime Vehicle Rental

Hexagon Leasing

Barnes Hire City

Easi Drive

Hiregate Vehicle Rental

Beerhouse Self Drive Hire

Eastern Rent A Van

Hirepower

Benfield Corporate Motoring

Eden Garage

Hitachi Capital Vehicle Solutions

Berkshire Van Hire

Enterprise Rent A Car

Howard Self Drive Hire

Big White Cube Vehicle Hire

Eurohire Vehicle Rentals

Howarth Bros Haulage

BMW Financial Services (GB)

Eurolink Ventures

ICR

BMW Rental

Europcar Group UK

Inchcape Fleet Solutions

Bognor Motors Vehicle Solutions

Excel Vehicle Hire

Intack Self Drive

Brecon Car Rentals

Exclusive Vehicle Contracts

Isle of Man Rent A Car

Brighton Vehicle Rentals

Falcon Vehicle Solutions

Iveco Capital

24

BVRLA Annual Review 2012

Corporate members (continued) JA Fisher Cars

MTCR Marketing

Star Rent A Car

J & FM Fraser

Mylchreests Motors

Steve’s Self Drive

JCT 600 Contracts

Myles Hire

Stylish Car Hire

John Clark Motor Group

Northgate Vehicle Hire

Sutton Maddock Vehicle Rental

Jolly Good Van Hire

NVD

TCH Leasing

JP Vehicle Rentals

Ogilvie Fleet

Ten 05 Self Drive Hire

Just Go

Palmer and Martin Rentals

Terminus Contract Hire

K2 Car Hire

Parkhurst Self Drive Hire

The Car & Van Rental Co

Kendall Cars

Paull’s Vehicle Rental

The Civilised Car Hire Company

Kenhire

Pavilion Car Rental

The Storage Group

Key Drive Car & Van Rental

Pendragon Contracts

Thrifty Car Rental

Lakeside Solutions

Peugeot Car & Van Rental

TJS Self Drive

LC Vehicle Hire

Peugeot Contract Hire

TOM Vehicle Rental

Lease 360 Evolution

Pitter Self Drive

TonHire

LeaseDrive

Practical Car & Van Rental

LeasePlan UK

Premier Vehicle Rental

Lex Autolease

Premiere Velocity

Licensed Carriage Hire

Priory Rentals

Local Car and Van Rental

Professional Trailer Hire

Lombard Vehicle Management

Prohire

London Car Rentals

Rabbits Vehicle Hire

London Hire

Rent Direct

Long Marsh

Rental Choice

Lookers Leasing

Rentonrose

Loughton Self Drive

RH Truck & Trailer Rental

Lowestoft Car & Van Rental

Riverside Truck Rental

MAN Financial Services

Robertson Self Drive

Manchester Car & Van Hire

Ryder

Maple Motor Services

Salford Van Hire

Marshall Leasing

Sandicliffe Motor Contracts

May Gurney Fleet and Passenger Services

Scania Truck Rental

Mayday Vehicle Rentals

Season Car Hire

MC Truck Rental

SG Fleet UK

MCH Vehicle Rental

ShawHire

Volkswagen Rental

McLays Car Sales

SHB Hire

W Wright & Sons

Measham Self Drive

Sheaf Self Drive

Watts Van Hire

Mercedes-Benz Finance

Signature Car Hire

West Berks Van Hire

Mercury Rent A Car

Sinclair Finance & Leasing

West Wallasey Fleethire Services

Miles & Miles

Sixt Rent A Car

White Dove Contracts

Minster Self Drive

Skipton Self Drive

Wicked Campers

MK Prestige Vehicle Solutions

Smart Platform Rental

Wild Horizon

MNH-Platinum

Solar Self Drive

Windsor Vehicle Leasing

Mocars

Southern Self Drive

Winner Vehicle Rentals

Mold Car Hire

Spaceships Campervan

Woodfield Facilities

Motability Operations

Specialist Fleet Services

WVC Vehicle Solutions

Motiva Group

SSH Self Drive

Zenith

MSL Vehicle Solutions

Stan Car & Van Hire

Zipcar UK

Toomey Leasing Group Torque Car Hire Toyota Rental Traffic Self Drive Turner Hire Drive TuskerDirect U4 Vehicle Hire U-Drive United Rental Group Vans 4 Glass Vehicle Rental Ireland Vehicle Rental Services Venson Automotive Solutions Vic Young (South Shields) Victoria Hire Vincent Rental Vincent Vehicle Hire Volkswagen Financial Services (UK)

25

BVRLA Annual Review 2012

Leasing broker members Academy Leasing

Direct Cars UK

Low Cost Vans

Active Vehicles

Driven Leasing

Mann Island Finance

Adept Vehicle Management

DSG Auto Contracts

Mill House Leasing

Advanced Vehicle Contracts

Dynamic Vehicle Solutions

Morgan Highfield and Land

Advanced Vehicle Leasing (Stockton)

Eagle Oak Vehicle Contracts

Motoplan

AFL (Fleet Management)

Eiger Vehicle Leasing

Multileasing

Albion Vehicle Contracts

First European Finance (Scotland)

MW Vehicle Contracts

Allied Vehicle Contracts

First Vehicle Finance

Nationwide Vehicle Contracts

Alpha Contracts

First Vehicle Leasing

Neva Consultants

Alternative Route Finance

Fleet Alliance

New Approach Finance

Anthony K Associates

Fleet Street

Newbury Leasing

Applewood Vehicle Finance

Fleetdrive Management

Newgate Finance

Applied Leasing

Four Counties Leasing Contract Hire

ARI Fleet UK

Freedom Vehicle Contracts

AutoEase Vehicle Management Autograph Contracts Automotive Funding Solutions Autoplan Vehicle Contracts Autorama UK Balgores Leasing B & B Vehicle Contracts Benchmark Leasing Bentley Walker Vehicle Solutions Bestcarfinder Blue Chilli Car Contracts Blueroc Bowater Price Business Car Contracts

BVRLA LEASING BROKER MEMBERS ON 4 DECEMBER 2012

Caledonian Independent Leasing Cameron Clarke Leasing CanDo Contracts

Next Vehicles North Staffs Leasing Oak Leasing (UK)

Fresh Start Credit Frontier Vehicle Leasing Fulton Network

OSV Oxford Vehicle Leasing Pendle Vehicle Contracts

Gateway2Lease

PHVC

GB Car Loans

Plan

GB Vehicle Contracts Go For Finance Limited Grange Services & Grange Court Leasing GWA (UK) Hawkins Fleet Management Hawkriver Leasing

Professional Vehicle Solutions Prospectus Vehicle Solutions Purple Contracts Scorpion Vehicle Management Silverstone Vehicle Management Skyfleet

Highland Vehicles

Sprint Contracts

Holmwood Leasing

Synergy Automotive

Howlett Leasing

The Leden Group

Industrial & Vehicle Leasing Insight Vehicle Management

Tilsun Vehicle Contracts Total Fleet Services

Jelf Commercial Finance

UKCarline

Jet Vehicle Finance

Vansdirect

Kingston Vehicle Leasing

Vehicle Consulting

Central (UK) Vehicle Leasing

Kudos Vehicle Management

Vehicle Contracts

Central Contracts (SOT)

Lease4Less

Vehicles 4 Business

Compass Contract Hire

Leasedirect Finance

Vesource

Concept Vehicle Leasing & Concept

Leaseline

Weblaine

Serviceplan

Leaseline Vehicle Management

Wessex Fleet Solutions

Countrywide Vehicle Contracts

Leasing Options

West Midland Vehicles

CVM

LMC of Farnham

Whitewater Leasing

CVSL

Logical Vehicle Management

XLCR Vehicle Management

Demo

Lookers Leasing Direct

Yorkshire Vehicle Finance

Castle Vehicle Leasing CBVC Vehicle Management CCLeasing

26

BVRLA Annual Review 2012

Who we are Chief Executive’s Office

Communications

We provide accounting and administrative support to the chief executive and have responsibility for facilities management and health and safety.

We keep members informed and ensure that the association and industry are presented in a positive way.

We oversee the BVRLA website and publications.

John Lewis chief executive 01494 545712 john@bvrla.co.uk

Toby Poston head of communications 01494 545700 toby@bvrla.co.uk

Kate McLaren PA/secretary 01494 545709 kate@bvrla.co.uk

Steven Prizeman production manager 01494 545710 steven@bvrla.co.uk

Jane Davis assistant PA 01494 545707 jane@bvrla.co.uk

Membership We maintain membership records, manage the BVRLA quality assurance programme and take bookings for the Annual Dinner and Golf Day.

Bharti Ladwa management accountant 01494 545708 bharti@bvrla.co.uk

David Hanson membership development manager 01494 545705 david@bvrla.co.uk

Legal and Policy

June Dyer membership executive 01494 545714 june@bvrla.co.uk

We lobby on issues affecting the industry, advise members and manage the BVRLA conciliation service.

Jay Parmar legal and policy director 01494 545706 jay@bvrla.co.uk

Member Services We manage a range of data services, including the vehicle mileage database, the RISC Online ‘problem renter’ database, fair wear and tear guides, training, seminars, forums and the BVRLA’s annual conference.

Amanda Brandon legal and policy executive 01494 545701 amanda@bvrla.co.uk

Nora Leggett head of member services 01494 545713 nora@bvrla.co.uk

Sallie Catchpole legal and policy administrator 01494 545715 sallie@bvrla.co.uk

Fran Hampson member services sales administrator 01494 545703 fran@bvrla.co.uk

Grace Muteham legal and policy administrator 01494 545711

Robert Burford member services administrator 01494 545702 robert@bvrla.co.uk

27

British Vehicle Rental and Leasing Association Ltd River Lodge, Badminton Court, Amersham, Buckinghamshire HP7 0DD Tel: 01494 434747 Fax: 01494 434499 Email: info@bvrla.co.uk Web: www.bvrla.co.uk