Accenture Brochure – December 2018

INDUSTRY X.0 — —

H OW AC C E NT U R E I S TRA N S FO R M I N G D I G ITA L

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ACCENTURE ­— DIGITAL TRANSFORMATION THROUGH INDUSTRY X.0 WRIT TEN BY

TIL A K MITR A

PRODUCED BY

ANDY TURNER

TECHNOLOGY

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ACCENTURE IS CHANGING THE DIGITAL LANDSCAPE WITH INDUSTRY X.0; A FRAMEWORK THAT UNDERPINS THE DIGITAL REINVENTION OF INDUSTRY, THROUGH WHICH ORGANIZATIONS LEVERAGE ADVANCED DIGITAL TECHNOLOGIES TO TRANSFORM THEIR CORE BUSINESS OPERATIONS…

T

hese are unprecedented and exciting times, an era in which the very fabric of human living is being reimagined and redefined every day by the

ways in which humans now get to interact with the ‘things’ 04

around them. The ‘things’ have been injected with life; life in the form of software-defined intelligence that can not only make the things ‘think’ and act smartly, but also connect and collaborate with other things and more importantly, with humans. Our social network is not just defined by our friends and relatives any more – there is a new class of friends, in the form of the ‘living things’ all around us.

Connectedness has been redefined – it is not only confined to just the 7bn+ humans anymore but is extended to include the 8bn+ ‘smart and living things’ that exist today.

Coexistence with smart living things has evolved into embodied cognition – our smartphones and cars are extensions of our character and profile and they seamlessly transfer the extensions when moving away from one and entering into the space of the other. The rate at which things are getting smarter and connected is staggering.

Gartner projects there will be in excess of 20bn smart

TECHNOLOGY

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and connected things by 2020. There

centered worker and end-user experi-

has to be a structured and methodical

ences, and ultimately to drive innovation

approach to manage this exponential

and growth. New levels of operational

growth of our connected ecosystem

efficiencies are harnessed – in the core

such that the inclusion of the new class

business operations of research and

of ‘smart and living things’ into day-to-

development (R&D), engineering,

day life, is focused on increasing human

product design and manufacturing,

productivity and efficiency, and ultimate-

by leveraging advanced sensors and

ly improving our lifestyle. A framework

networks, and by embedding software-

is imperative to making this connected

enabled intelligence into integrated

ecosystem work for us.

products and services. Workers and

At Accenture, Industry X.0 is defined 06

customer experiences are reimagined

as such a framework that underpins

and redesigned through immersive

the digital reinvention of the industries,

and AR/VR technologies. Innovation

through which organizations leverage

and growth is accelerated – new

advanced digital technologies to

business models are formulated and

transform their core business opera-

revenue streams generated by unlock-

tions in order to reimagine human-

ing and harnessing the value trapped inside the ecosystem that is developed through connectedness.

One of the fundamental philosophies of Industry X.0 is to transform the core business systems and processes.

By introducing modern architecture patterns and principles, legacy systems can be modularized and modernized which then opens opportunities to

Accenture Industry X.0 experts spent the day talking to visitors about real use cases with industry examples at ITAP 2018

introduce digital technologies into legacy systems. The digital technologies (e.g. microservices, analytics and immersive

CLICK TO WATCH : ‘ACCENTURE — REINVENT POSSIBILITY WITH INDUSTRY X.0’ 07 user experiences) introduce layers of

1. Transform the core – invest in

utilities that unlock the trapped value

digitization along with horizontal

from such systems and processes.

and vertical integration of enterprise

The value realization and operational

systems in core business operations

efficiency gains naturally lead to more

around R&D, product engineering &

viable cost economics. The savings

design, and manufacturing operations.

obtained can be subsequently appor-

2. Focus on experiences and

tioned to invest in rotating the business

outcomes – shift the business strategy,

strategy and innovation to the ‘new’ –

innovation focus, and core competency

an absolute imperative to sustain and

away from product centricity and into

thrive amidst the systematic digital

a needs-first true experiential platform.

transformation of everything. To

3. Rearchitect the ecosystem – to

consolidate, there are six foundational

identify, assemble and liaise with the

capabilities that should underpin the

right ecosystem partners to drive

digital business strategy to systemati-

innovation and differentiated capabilities.

cally rotate to a new digital business:

4. Innovate new business models – w w w.a c c e nt u re. com

MindSphere lets you speak with the Internet of Things Every machine holds a wealth of data.

MindSphere – the cloud-based, open IoT operating system – leverages this data and makes it available for advanced analytics.

siemens.com/mindsphere

Siemens’ MindSphere: Empowering the Industrial IoT revolution and digital enterprise Industry 4.0 is here

End-to-end digital twin

Around the globe, industries are searching for new ways to optimize operations, improve products, increase sales, and reduce costs and risk. Automation, digitalization and the adoption of the Industrial Internet of Things (IIoT) are key requirements for companies that are embracing Industry 4.0, as they seek to lower costs, drive new efficiencies, and find new business opportunities.

The ability to simulate, predict and optimize products, processes, and services before investing and deploying is now a reality with performance data and insights from MindSphere. Creating digital replicas of physical assets, processes and systems, by using data from multiple sources, allows near-real-time representation of how IIoT devices operate throughout their lifecycle.

During the race toward IIoT, however, some have struggled to unify disparate assets that lack standards or a universal method of connection. Enterprises are faced with proprietary and legacy applications, on-premises infrastructure, and piecemeal solutions that can be barriers to transforming and reinventing their business.

With Siemens’ portfolio of solutions to deliver a complete end-to-end digital twin, rapid and efficient prototyping and accurate modeling empower closed-loop feedback and continuous optimization of new products, production, and performance—at minimal cost.

Enter MindSphere MindSphere is a cloud-based, open IoT operating system developed by Siemens, that enables industries to easily connect machines, devices, and physical infrastructure to the digital world. With extensive device and enterprise connectivity, MindSphere enables powerful industry solutions with advanced analytics, as well as complete digital twin methodologies and tools throughout the value chain.

Transforming big data into smart data The MindSphere operating system allows you to quickly connect, bring data into our operating system, and then build applications that can turn that data into business value.

“The MindSphere team at Siemens is very excited to be working with Accenture as a MindSphere Platinum Partner. The Accenture Industry X.O vision fits perfectly with the transformative business opportunities of introducing Siemens’ MindSphere IoT operating system into client environments.

Partnering with Accenture gives Siemens the ability to leverage MindSphere with Accenture’s outstanding integration abilities and deep industry knowledge, to help enable our clients’ digital transformation journeys.”

Paul Kaeley Senior Vice President Global Partner Ecosystem Siemens PLM Software

Applications

Accelerate digital transformation With an end-to-end IIoT digitalization approach you gain: – – – – –

End-to-end IoT security Managed service platform Extensive connectivity options Open platform-as-a-service Multiple IaaS in public, private, hybrid cloud and on-premises – Advanced analytics – Global scalability

MindSphere Connect

Companies connecting physical assets and IT systems to the digital world are already reaping the benefits, sharpening their competitive edge, and realizing greater performance and profitability. It’s never too late to begin or accelerate your digital transformation journey, and MindSphere can help you harness a new world of IIoT potential.

siemens.com/mindsphere mindsphere.io/partner Note: MindSphere is a registered trademark of Siemens AG.

by offering consumer experiences,

more than a moment; what is 4.0 today

leveraging industrial consumerism

is quickly going to progress to 5.0, to

patterns to disintermediate and reach

then 6.0, and counting. The framework

the end consumers, while innovating

for digital transformations hence needs

new revenue streams and models.

to be constantly assessed, analyzed

5. Build the workforce – in a commensurate capacity by new skilling, re-skilling, and upskilling the next generation talent.

6. Manage the wise pivot – balance the investment, workforce, and funds

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“ THE ESSENCE OF INDUSTRY 4.0 IS BASED PRIMARILY ON HARNESSING OPERATIONAL EFFICIENCIES IN MANUFACTURING OPERATIONS”

and refreshed to take advantage of the rapid advancements.

Secondly, it is important to acknowledge that the essence of Industry 4.0 is based primarily on harnessing operational efficiencies in manufacturing operations by leveraging technology to increase the Overall Equipment Effectiveness (OEE) which is typically defined as the product of Availability,

— Tilak Mitra, CTO Industrial, Managing Director, Accenture

Productivity and Quality metrics.

allocation between transforming the

increasingly favoring innovation around

core and rotating to the new.

the generation of new revenue streams

The term X.0, in Industry X.0, is neither

However, digital transformation is truly much more than just the operational efficiency gains. Business value is

that is not only driven by innovative

coined in error, nor it is a misrepresen-

As-A-Service business models but

tation of 4.0 (as in Industry 4.0): it has

also through hyper personalization of

a purpose and rationale. To begin with,

consumerism that is driving micro

the term X.0 is in recognition and

segmentation and hence an exponen-

acknowledgement of the fact that digital

tial expansion of the addressable

technologies are advancing at such

consumer base. Industry X.0 addresses

a rapid pace that the technology staging

not only the cost economics driven by

posts can no longer be pinned down for

traditional operational efficiencies of

Industry 4.0 but also the generation of

tions are only possible when they are

new consumer centric business models

not just episodic in nature, but strongly

and hence new revenue streams.

encouraged by their inculcation into the

X.0 signifies the exponential pace of

fabric of the enterprise. At Accenture,

progression in digitization.

Industry X.0 is one of the firm’s strategic

Digital transformations are technology enabled but business led. Bold innova-

growth areas and has aligned focus, investment, capabilities and expertise

E X E C U T I V E P R OF IL E

Tilak Mitra is the CTO of Industrial Manufacturing applied to the broad industry sector of Industrial. In his role, Tilak develops and drives global thought leadership and innovation around digital transformations, for Accenture’s truly world-class capabilities, solutions, and offerings, in Industrial and Industry X.0. He is responsible for combining his technology expertise and foresight with deep industry domain knowledge, in Automotive, Industrial Equipment, EPC and Freight & Logistics, to develop truly transformative solutions for a diverse set of clients.

He also scales true lateral innovation by leveraging and combining his experience, insights and successes in adjacent industries like Oil & Gas, Chemicals & Petroleum, Aerospace and Electronics.

Tilak is a master at abstracting and packaging deep technology landscapes into true business drivers, value propositions, and business models, and empower the C-suite to shape and drive their organization’s next generation transformations and innovations.

He is also a prolific writer, having authored and co-authored three books and many journal publications.

He blogs his ideas, thoughts and vision and firmly believes in scaled information sharing. w w w.a c c e nt u re. com

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IF YOU DON’T MAKE WHAT YOUR CUSTOMER WANTS, THERE’S ONLY ONE THING LEFT TO DO. MAKE IT.

STREAMLINE YOUR SUPPLY CHAIN WITH SAP. With SAP’s solutions for the digital supply chain, you can design flexible, modular products that your clientele can customize effortlessly. So you can build to order. Delight any customer at any time. And transform your business just as fast. sap.com/scm

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

THE QUEST TO CONNECT DIGITALLY TO PERFECT REALITY. In a world fraught with economic, political and social uncertainty from tariffs to trade, regime changes and civil unrest to an increasing social influence on markets, businesses must reinvent themselves to stay competitive and survive.

These pressures and those brought forth by the digital economy is turning industries upside down. Companies are relying heavily on the formation of highly agile supply chains to quickly capitalize on new opportunities and to break down old barriers.

B:303 mm T:297 mm S:291 mm

Companies of all kinds are moving into industry sectors and markets previously shut off to them and competing for market share in completely new ways.

The days of mass production are yielding to customer expectations for mass customization as companies move away from a wholesale model to a more customer centric approach.

Intelligence in the supply chain with smart products that can sense consumption and predict replacement needs are becoming the norm and customers are making purchase decisions based on an entirely new basis. Companies are expected to tailor their products to the unique needs of their customers in a highly variable configuration and fluctuating demand environment.

And, on top of that, they expect this to be done at low cost, with the highest measure of quality, delivered in record time!

A few years ago, in a meeting at Nike, I was witness to the marketing team announcing their intent to provide a uniquely designed shoe for every consumer. The supply chain,

design and manufacturing representatives were looking uncomfortable to say the least. How could they support such a seemingly crazy idea? Yet, they did it by creatively redefining and digitizing their supply chain processes from initial design definition to manufacturing and logistics. By taking advantage of this, my son, who is an aspiring MLB player now wears fully customized cleats bought for a mere 15% premium and delivered within a two-week window – an amazing “feet”.

At SAP, we are helping our customers adapt to the ever-increasing demands of the digital economy by connecting their processes digitally across the entire supply chain. This enables a digital supply chain that transitions their go to market approach from cost savings and efficiency to a strategy that drives competitiveness and differentiation. We call this initiative Connect Digitally to Perfect Reality and while the subject touches on so many aspects of a company’s business, it ultimately gives the customer the perfect reality of their requirements – the perfect baseball cleats.

Robert Merlo VP Marketing SAP Digital Supply Chain

“ THERE IS AN X FACTOR IN ACCENTURE’S INDUSTRY X.0 THAT CONTINUES TO DIFFERENTIATE OUR CLIENTS AS THEY INITIATE, ACCELERATE, INDUSTRIALIZE, AND VALUE REALIZE THEIR DIGITAL TRANSFORMATION JOURNEYS”

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strategy from building products to delivering outcomes through digital services and human-centered experiences around the physical product or an ecosystem of products – there is a palpable shift in strategic innovation away from product centricity to building true experiential platforms. Connected Products has a pathway that typically follows the progression from Products, to Products & Services, to Products

— Tilak Mitra, CTO Industrial, Managing Director, Accenture

& Differentiated Services, and ultimately

to be commensurate with the industry

potentially more exponential, uptake

direction and demands. Accenture

path. While the first wave of maturity of

continuously refreshes, refines and

connected products enhances products

leverages the Industry X.0 framework

and the spare parts sales, the second

to not only help its clients build a strategic

wave of Products & Services introduces

business case and roadmap for digital

value through offering customized

transformation but also help them

after-sales plans and hence increased

initiate, prototype, demonstrate value,

customer touchpoints and engagements.

and then industrialize and sustain their

Products & Differentiated Services

digital journey.

opens channels for upselling more

Innovation in Industry X.0 broadly

to Products As A Service. The benefits and value realization follow a similar, but

premium services fostered by increased

touches the disciplines of Connected

maturity and sophistication of the

Products, Connected Operations,

product and its overall performance.

Connected Worker and the Connected

Products As A Service opens entirely

Enterprise. Across all the disciplines

new opportunities for different economic

there is a resonating shift in business

models like risk-and-reward based

CLICK TO WATCH : ‘WEF 18 — ACCENTURE — INDUSTRY X.0: DIGITAL REINVENTION OF INDUSTRY’ 15 revenue sharing, ‘pay for what you

transformations resulting in:

consume’, as well as other innovative

1. Autonomous robots – which

consumption-based payment models.

are enabling smart, connected and

The value progression not only increases

intelligent machines to collaborate

the number of touchpoints along the

alongside humans in transforming

consumer’s interaction with the product

business processes.

but also increases the addressable

2. Horizontal and vertical integra-

customer base. It is the layers of utility

tion – of the enterprise and business

that are innovatively engineered into

ecosystems (think of partners and

the connected product that fosters the

suppliers) to develop real-time integrat-

exponential uptake; a few of which go

ed views of data and networks across

on to disrupt the market.

the value chain.

From a technology standpoint,

3. AR/VR – that is reimaging

a set of digital technologies are settling

assisted diagnostics, support and

down to form the foundation of digital

maintenance. w w w.a c c e nt u re. com

4. Additive manufacturing – where technologies like 3D (and most recently 4D) printing are used for production of small batches of highly customized and programmable products.

5. Cloud – that has helped in commoditizing the compute, storage and network consumption among other well-known advantages of scale and the sharing economy.

6. Simulation – providing the ability to digitally simulate entire production assembly lines for rapid prototyping and innovation before even the

from the cyber threat vectors that

physical construction has started.

are continuously on the rise as more

Think digital twins!

systems gets interconnected.

7. Big Data & Analytics – that is truly

The Industry X.0 framework fosters

enabling massive scale data processing

the convergence of both strategy-led

and insight generation targeted at

as well as technology-led initiatives

timely decision making across the key

with the methodical and systematic

business processes.

focus of helping organizations formu-

8. IIoT – i.e. the Industrial Internet

late an innovation driven strategy and

of Things that is enabling the infusion

pathway for digital transformation that

of intelligence into products, process-

is underpinned by both quantitative

es, and services that communicate

and qualitative business value.

with each other and humans over a global network.

An example of a qualitative lever is a business strategy around industrial

9. Cybersecurity – ensuring that

consumerism. For example, the essential

the enterprise assets, both physical

philosophies of industrial consumerism

and IT infrastructure, are truly secured

are based on the tenets that: w w w.a c c e nt u re. com

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“ IT IS IMPORTANT TO DEVELOP PRODUCTS WITH A MINDSET THAT IS NOT PRODUCT FIRST BUT INSTEAD IS DRIVEN BY VALUEDRIVEN END-USER EXPERIENCES” — Tilak Mitra, CTO Industrial, Managing Director, Accenture

1. The loci of power have shifted out 18

is more collaborative, and ultimately more co-creative, than the current consumption driven mindset.

Innovations that are driven by such mindsets are proven to open up new opportunities and hence revenue streams.

Examples of quantitative value levers are often use-case driven. In boosting operational efficiencies, untapped or unrealized value is more often than not related to availability,

of the organizations and into the hands

productivity and quality of not only

of the consumer. The ubiquity of choices

the operational processes but also of

is leading consumers down the path of

the final product that is built. Some

intolerance to anything that is medio-

of the use cases seen as very common

cre; they have multiple choices to shift

across a wide diversity of industries

to other brands.

are around:

2. Since the choice and control are now in the hands of the consumers, it is important to develop products with a mindset that is not product first but instead is driven by value-driven end-user experiences. This will be

• Optimized asset utilization.

• Asset downtime prediction and reduction.

• Production throughput and yield optimization.

• Reduction of total maintenance

imperative for some organizations, e.g.

cost – proactive reduction of

industrial manufacturers and retailers,

repair and fix cycles.

so as to leverage the increased number

• Early detection and

of consumer touch points (with the

mitigation of operator related

connected products) and convert them

productivity losses.

favorably into a consumer behavior that

• End to end supply chain visibility.

• Q uality early warning on both process and product quality parameters.

Another dimension of quantitative value lever is delivered through executing on laser focused initiatives targeted at cost take outs across the various operating business units.

Applying the proven framework of Zero-Based Budgeting (ZBB) into manufacturing processes and operations has proven dividends on significant cost take outs. Accenture uses the framework called ZBx where it applies its uniquely tailored techniques of Zero-Based budgeting to spend (ZBs), to supply chain (ZBSC), among other pertinent dimensions. Applying ZeroBased Spend (ZBs) and Zero-Based Supply Chain (ZBSC) techniques and methods to the Cost of Goods Sold (COGS) brings a unique dimension to optimizing operational efficiencies in manufacturing and is leveraged as a part of the Industry X.0 framework.

In order to make Industry X.0 real for our clients, it is important to have an implementation and execution engine – one of Accenture’s flagship differentiators in Industry X.0, as it pertains to w w w.a c c e nt u re. com

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IFWE unlock the value of the virtual Can we make our future more sustainable?

Today’s manufacturing organizations are in the midst of a global Industry Renaissance. This renaissance extends beyond delivering digitalization and personalized solutions. The emergence of new businesses and new categories of solutions, processes and services prioritize sustainable innovation and experiences over productivity gains. Digital experience platforms are the infrastructure of this industry renaissance.

To keep up, businesses must be faster, more integrated and more agile than ever. Those leading the way are the ones that create value through networks to deliver new products that are both sustainable and innovative. A talented workforce that is agile and committed to constant learning of new ways to deliver new products, services and solutions in a combined virtual and real way will win the race for new customers.

Discover more at: www.3ds.com

the implementation of digital transformations, is called the Digital Services Factory (DSF). DSF is an execution framework that packages a continuously refreshed set of processes, tools, skills, advanced digital technologies and operating models that are carefully designed and packaged to accelerate the clients’ digital transformation journeys.

The primary challenge it addresses is time to market – not only does it takes an enormous effort to bring innovation to market but also some laser focused discipline to pivot on a shifted business

“ A VISIT TO ONE OF THE ACCENTURE INNOVATION CENTERS IS OFTEN A STEPPING STONE TO SHOWCASE THE ART OF THE POSSIBLE IN ADVANCED DIGITAL TECHNOLOGIES AND INDUCE CONVERGENT THINKING TO FORMULATE OUR CLIENT’S DIGITAL AGENDA” — Tilak Mitra, CTO Industrial, Managing Director, Accenture

strategy, thinking, and core competency

with the client, bringing in not only the

that is away from a products-first and into

best capabilities of Accenture, but also

a needs-first, outcome-driven innovation

that of the ecosystem’s partners and

model. DSF works by offering an end-

alliances, to collaborate and co-create

to-end innovation service: from ideation

along with the client’s best minds. The

to prototyping, industrializing, scaling,

customized outcomes are then quite

and finally operating the digital business

easily fabricated into the client’s unique

– a combination that is hard to aggre-

ecosystem. Clients are encouraged to

gate and harmonize. The framework is

first try using the execution engine

customized to suit every client’s unique

before they buy fully into it. Once used

requirements as well as their current

and implemented, and once the value

maturity vis-à-vis their desired state in

realization benefits are obtained through

their digital transformation journey. One

DSF, the clients gain an innovation

of the core principles of using the DSF

engine and a well-established factory

is that it is executed as a joint venture

for building, hardening, and offering w w w.a c c e nt u re. com

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“ NOTHING SUCCEEDS LIKE SUCCESS AND LEVERAGING THE INDUSTRY X.0 FRAMEWORK FOR DIFFERENTIATED ADVANTAGES – OF INNOVATION, AGILITY, AND TIME TO VALUE, IS NO DIFFERENT!” 22

— Tilak Mitra, CTO Industrial, Managing Director, Accenture

digital services to their end customers.

of innovation, agility and time to value

There are way too many organizations

– is no different. Although there is

who have already dipped their feet

a significantly growing number of case

into innovation through a series of

studies that exemplifies the true value

prototypes and proof-of-concepts.

of leveraging the Industry X.0 frame-

However, and as is often seen, it is not

work, two which best illustrate this are

until the time comes to industrialize

Schneider Electric and Biesse Group.

a service or a product or an offering that the true value of DSF comes to

SCHNEIDER ELECTRIC

the advantage – in terms of scaling an

Schneider Electric is a French multina-

innovation fast and accelerating an

tional corporation that specializes in

offering to market, DSF is the answer.

energy management and automation

Nothing succeeds like success,

solutions spanning hardware, software

and leveraging the Industry X.0 frame-

and services. Schneider wanted an

work for differentiated advantages –

asset monitoring solution to monitor

and together they developed and piloted their digital transformation program leveraging the DSF. By collecting data and applying AI and deep learning algorithms, Accenture helped to not only develop and industrialize the service offering but also an operating model to operate it at scale.

The service offering helped to not only prevent critical asset failure but also prevent power grid downtime. The true value came when Schneider Electric realized its time horizons from ideation to field enablement were cut from its typical three-year timelines down to the heat and humidity of its electrical

a whopping eight-month cycle. The

distribution assets. They wanted to use

true power of Industry X.0 and DSF

small wireless thermal sensor technol-

was realized.

ogy for sensing, coupled with the LORA wireless protocol for communication.

BIESSE GROUP

Monitoring the heat signature of its

Biesse Group is a global leader in

critical assets is extremely important

technologies for processing wood,

to Schneider not only to extend their

glass, stone, plastic and metal. It

lifetime but also from a safety stand-

designs, manufactures and distributes

point. This was a very important

machines, integrated systems and

program for Schneider – important

software for manufacturers of furniture,

enough that it could not wait for their

door/window frames and components

typical three-year timelines to take an

for the construction, shipbuilding and

innovation from ideation to the field.

aerospace industries. Based on

Schneider teamed up with Accenture

customer research and the company’s w w w.a c c e nt u re. com

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strategy to develop true experiential

using the Accenture Connected

platforms with new digital capabilities,

Platforms as a Service (CPaaS) IoT

Biesse Group wanted to improve

platform deployed on Microsoft Azure.

operational efficiencies, reduce costs

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The platform’s flexible architecture

and open up new revenue streams

and preconfigured IoT services enabled

such as machine usage analysis and

the team to reduce the overall program

production process optimization, much

complexity and duration using pre-built

beyond just machinery production.

and pre-configured architectures,

As part of the roadmap, Biesse Group

technologies and APIs. This enabled

customers would be able to choose

Biesse Group to start piloting a solution

from different subscription levels that

to clients in only five months. The solution

offer an extensive range of features

was piloted across eight machines at

from remote diagnostics, warnings and

a subset of customers with services

alerts to more sophisticated production

like preventive maintenance alerts,

process optimization capabilities that

machine management and manufac-

help improve overall business produc-

turing events analysis. The pilot helped

tivity and customer satisfaction. They

Biesse improve customer service and

collaborated with Accenture to build the

loyalty, reduce warranty and mainte-

business case, an operating model, and

nance costs and obtain real-time

a cloud-based pilot and roadmap, for

customer data and alerts. The insights

a connected asset management solution

from the field helped Biesse to improve product development, adding features that would be beneficial to the customer.

These insights also enabled the company to develop closer customer relationships by providing suggestions on how to get the most productivity and efficiencies from its machines. For customers, the flexible menu of services helps to improve machine productivity and

25 customer satisfaction by minimizing

continuous exploration, looking for new

machine outages through predictive

breakthrough thinking and adopting

maintenance and in-depth analytics.

a culture that fosters an innovation

Based on the pilot’s success, the Beisse

engine. In order to keep up, the rate of

Group planned to roll out services

innovation must also be exponential.

encompassing 20,000 machines; the

Organizations need to be bold enough

progression from pilot to industrializa-

to encourage continuous exploration of

tion and accelerated scale out is where

innovative ideas to stay relevant in the

the value of leveraging the DSF execu-

digitally disruptive market. Business

tion framework became paramount.

leaders must not only embrace but also

To reiterate, it is important to acknowl-

foster a business culture that encour-

edge that true innovation cannot be

ages bold innovations. At Accenture it is

sustained through episodic attempts.

seen as important for even the smartest

Innovation should be a continuum,

of business and technology leaders to

embracing an embedded fabric of

get away from their daily business w w w.a c c e nt u re. com

routine; quite frequently the best ideas are triggered when leaders and executives are taken out of their daily grind and immersed into an environment that not only fosters high impact disruptive thinking but also provides an opportunity to experience the art

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“ ACCENTURE BELIEVES IN BRINGING ITS CLIENTS INTO ITS GLOBAL INNOVATION CENTERS THAT ARE TRUE SHOWCASES OF DIGITAL TRANSFORMATIONS IN THE FIELD OF INDUSTRY X.0!”

— Tilak Mitra, CTO Industrial, Managing Director, Accenture

$34bn Approximate revenue

Dublin Company HQ

449,000

Approximate number of employees

relevance. While some demonstrations focus on operational efficiency gains some others demonstrate the art of

of the possible that may be applicable

the possible in hyper personalization,

to their business.

industrial consumerism and generating

Accenture believes in bringing its

new revenue streams. Client leaders

clients into its global innovation centers

brought into such centers are allowed

that are true showcases of digital

to explore the true art of the possible

transformations in the field of Industry

in technology-led digital disruptions.

X.0. These innovation centers are set up

This induces their creative ideas as they

in true manufacturing like facilities that

get to touch, feel, and play around with

showcase a diverse display of advanced

the solutions on display. More often

digital technologies with industry

than not, there is at least one solution

and make their own. Seeding innovation through such client visits at Accenture’s Innovation Centers have shown startling results for clients and continues to be one of the key innovation entry points for Industry X.0. One of the most recent additions is the Detroit IIoT Innovation Center that was opened earlier this year.

Clients are highly encouraged to come visit one of the centers and experience how Accenture can truly help them in their digital transformation journey.

Industry X.0 is truly transformative and is one of the strategic areas of priority as Accenture aligns itself to client needs, demands and expectations. In the current era of digital industrialization, it is Accenture’s idea that sparks their interest; clients

structured, systematic, and outcome-

are encouraged to explore further. In

driven way of encouraging its clients

the subsequent session client leaders

to approach us with a problem or an

are taken through a very focused design

idea, and take away with them an

thinking workshop, organized at the

innovation that helps them accelerate

Innovation Center, that is facilitated by

to market and get into a position of

a highly trained and specialized team,

competitive differentiation.

and in which the areas of interest are

There is an ‘X factor’ in Accenture’s

aligned to their own business process-

Industry X.0. Come and experience it to

es. The outcome of such a few hours of

drive differentiation for your business.

high-octane workshops results in the ideation of the most innovative ideas that our client leaders get to take away w w w.a c c e nt u re. com

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