Optimising innovation in the NHS
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DELL TECHNOLOGIES
Dell Technologies discusses its partnership with the NHS and how the business is enabling innovation within the healthcare industry
I
n the past, digital transformation used to simply mean getting new PCs, but that’s now been pushed aside,” said
James Norman, Chief Information Officer (CIO) of Healthcare of the EMEA region at Dell Technol04
ogies. “People are recognising it’s actually about the culture and how they transform the way they work, and we’re trying to support them on that. We’re focused on building partnerships and helping with the understanding of what the new technologies roadmap is, and demonstrating how they can use technology differently.” One of Dell Technologies’ major customers is the UK’s National Health Service (NHS) – the business currently works withthe majority of the NHS’s trusts and hospitals in the UK. Norman notes how the firm’s relationship with the NHS has changed subtly over the years, from responding to tenders or selling servers to reacting to what’s happening within the organisation, and what’s changing in the health industry. “Yes, we still sell computers, software and storage – of course, that’s the business
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DELL TECHNOLOGIES
“ Technology can really drive new innovations, new opportunities, new ways of actually working with the market” — James Norman, CIO of Healthcare for EMEA region, Dell Technologies 06
we’re in. However, now there’s a huge focus on what’s right for the customer and coming up with new ways for them to be able to engage with us. That actually reduces the burden on them financially, whilst improving operational efficiency and outcomes,” says Norman. Norman defines digital transformation as stretching across five key areas: workforce, end-use computer, security, applications and backend IT. According to Norman, one of the most important aspects of a digital transformation journey is laying the right
CLICK TO WATCH : ‘JAMES NORMAN HEALTHCARE CIO - EMEA AT DELLEMC ON CULTURE CHANGE, TRANSFORMATION AND WORKING WITH THE NHS’ 07 foundations. “You don’t build a house
at the workforce, as they are a compa-
without putting your foundations down
ny’s most valuable asset. So how can
– it’s the same with the NHS. You don’t
you support the staff to work differ-
put a new electronic system in until
ently? It’s all very well providing
you know that it’s going to work.
the NHS with a new clinical system
If you put a system in and it goes down,
but, actually, it could be just another
clinical staff will lose faith in you,”
burden on the staff. So how can
he says. He argues that if the appro-
we make that easier?”
priate substructure is not used, the
Dell Technologies are providing
customer will find a way to bypass
the technology infrastructure to
the system and revert to their legacy
support a digital imaging for pathology
services. “What we then do is look at
service which will aim to improve health
how can we actually take advantage
outcomes for up to 3.2 mn patients
of the system and modernise services
across the North East and North
and culture,” he adds. “Then we look
Cumbria (NENC). Working with seven w w w.de l l te c hno l o gies . com
Helping make the UK a better and safer place to live and work How our partnership with Dell Technologies is helping the NHS to modernise IT
Helping with the needs of today, preparing for the digital opportunities of tomorrow The potential for transformation in the healthcare sector is huge: patients want it, frontline staff want it, and NHS leaders want it. Computacenter recently conducted a survey of more than 100 IT professionals across NHS trusts. The demand for new technology is high, with a wide-ranging wish list: for example 30% of respondents want to implement tablet devices in the next 12 months, providing technology at the point of patient care.
Our role is to be supportive advisor Our engagement with Healthcare leaders and our recent survey, has provided us with great insight. Greater digitalisation will require new skills, new processes, and new policies. Navigating this new landscape will not be easy: as well as highlighting a lack of budget and resources, our survey revealed that some IT system upgrades are not pursued as they are just too complicated.
In our conversations with healthcare leaders, modernisation of IT is still very much a top priority in how they improve staff productivity and patient experience. Modern IT capability and digital technologies help clinicians, carers and consultants to spend more time with patients. Because not only does it allow them to access information relevant to that patient in real time but it also enables them to enter that information and feedback straight into the system so it’s accessible to all again in real time. But implementing and transforming technology needs financial resources.
30%
Many healthcare organisations are claiming that budget constraints are the prime reason for their inability to upgrade ageing IT infrastructure, but we can’t afford to neglect this: to deliver better patient outcomes and value for money, the digital roadmap must be pushed forward. Computacenter is playing its part by working with NHS Digital and individual trusts to accelerate the adoption of new technologies and also maximise benefits realisation.
Our Partnership
of respondents want to implement tablet devices in the next 12 months
The transformation of NHS IT is critical to the future of healthcare delivery and enabling a more preventative approach: modernising IT is the top priority in 2019 for our survey respondents. The government has already recognised the importance of technology and now is the time to step up its commitment. The NHS faces unprecedented financial and operational challenges, and patient care is suffering despite the determined efforts of frontline staff. We want to help the NHS with its needs of today and also prepare it for the digital opportunities of tomorrow.
ACCESS OUR RECENT RESEARCH
We simplify change. We accelerate change. We deliver guaranteed outcomes. With benchmarked skills and knowledge, Computacenter and Dell Technologies work together to deliver and support efficient and reliable solutions that meet all of your data management and people needs. Many of the world’s leading organisations choose us because of our ability to architect and implement Dell Technologies solutions and all other aspects of their IT with an unrivalled level of integration. Together, Computacenter and Dell Technologies are helping customers achieve their digital transformation agenda by: • • • •
Removing cost and complexity from IT management Making better use of resources Better supporting business growth and change Minimising environmental impact
Mark Chandiram, Client Director for Health & Social care talks through how Computacenter is helping the NHS modernise IT
DELL TECHNOLOGIES
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CLICK TO WATCH : ‘PARTNERS’
NHS Foundation Trusts across
within the healthcare system to drive
the region, as part of their ambitious
even better patient care.
integrated care system (ICS),
Dr Graham Evans, Chief Digital
the service will be hosted on behalf
Officer who leads on digital strategy
of NENC and Teesside-based North
for the what has become the largest
Tees and Hartlepool NHS Foundation
ICS in the country comments: “How
Trust. The organisation was awarded
we optimise health services and
a contract funded by the Northern
specifically improve diagnostic
Cancer Alliance in a bid to improve
services for the benefit of the popula-
healthcare through the Digital Care
tion we serve is a key priority.
Programme. The NHS launched its
Our region has become renowned
Long Term Plan for care across
for advances we make within digital
England in January this year, with
technologies and this move will further
a key focus on digital partnership
herald our commitment to the
populations of the North East and North Cumbria.” James Tromans, Sales Director for Dell Technologies explains more: “Effectively their challenge was a scarcity of pathologists. When you have a geography like the North East and North Cumbria, you’re restricting the amount of people with that skillset — that calibre to do the role — so being able to digitise a lot of that process can help. We’re helping improve real-time access and decision
“ Customers are looking for a safe pair of hands who can provide the glue, the wrap, the service and the implementation to compliment” — James Tromans, Sales Director, Dell Technologie
making with the Isilon platform. We can
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improve the outcome of people’s lives and diagnosis by up to 40%. By optimising efficiency and scale
launching for the continuation and
within the NHS, Dell Technologies
improvement of quality healthcare
is committed improving the livelihood
for our regions. We have a strong base
of the nation through its support
to build from and the partnership with
of the healthcare system”.
Dell further enhances our offer
The North East and North Cumbria Integrated Care System was announced
of the future for those that matter most — our patients”.
by Simon Stevens, Chief Executive
By collaborating with specialist
for the NHS England Improvement
channel partners, Dell Technologies
in June this year. Dr Evans sums up
is able to support vertical industries,
“the ambition and drive for positive
such as the healthcare sector. Com-
change for our ICS has been recog-
putacenter, one of the largest infra-
nised. This digital pathology service
structure service providers in the UK,
is one of many initiatives we are
is a key partner and focuses w w w.de l l te c hno l o gies . com
DELL TECHNOLOGIES
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$90.62bn Approximate revenue
2016
Year founded
157,000
Approximate number of employees 13
CLICK TO WATCH : ‘HOW DELL TECHNOLOGIES ARE HELPING THE NHS USING DIGITAL TRANSFORMATION ’ w w w.de l l te c hno l o gies . com
DELL TECHNOLOGIES
on technology and managed services for the skills gap. As a business that provides resources and support services for customer engagement, Tromans highlights trust, integrity, capability and commercial advantages as some of Computacenter’s most desirable qualities, as well as its access to frameworks and solutions. “Ultimately, it’s about their presence in the marketplace, the fact that it’s a key part of their revenue and where they’re trying to drive more business. 14
Their capability in the data centre business is second to none. They’re very much a safe pair of hands and they tick all the boxes for joint engagement,” he says. As Dell Technologies continues to work with the NHS, it is aware that culture change within the healthcare industry is part of the evolution. “The culture change has been quite apparent over the last five years. People are recognising that you can’t implement and enforce a new system without bringing the staff along with you. You’ve got to get them involved early on so that they understand changes coming down the line, and
are able to have an input into what the system will be, how it’s going to be developed and how it’s going to be used. There is a focus on how the industry is going to change the pathways of care on the back of it,” said Norman. The CIO expresses how the firm is making it easier for its customers to work and engage with Dell Technologies. The company has established a network that will enable the NHS to address the innovations it aims to introduce to its operations. “What I want to see as we move forward is the creation of a network between our customers where we can support all of them and help them to share their ideas, turning them in to reality,” Tromans adds.
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