Habitat for Humanity - AGM 2016

We Are One Habitat /// National Conference & AGM 2016

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Conference Program

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National Conference & AGM 2016 /// We Are One Habitat

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page 4

Welcome Message A special note from Mark Rodgers, President and Chief Executive Officer and Don Bjornson, Chair of the National Board of Directors.

page 10

A complete listing of all events taking place during the conference.

Our Thanks

This year’s keynote speaker is Dan Pallotta discussing The Power of Purpose.

Conference Highlights

A complete listing of all workshops taking place throughout the conference.

National Board of Directors

National Office Staff

page 32

Meet our National Board of Directors.

page 34

Workshops

page 22

You won’t want to miss these events!

Whether this is your first conference or not, you will want to mark these dates and times in your calendar.

page 30

Conference Speaker

page 11

A special thanks to our conference sponsors.

page 12

Schedule of Events

page 6

A complete listing of our National Office Staff.

Bus Schedule

Vendor Expo

page 36

This year’s Vendor Expo will take place on Thursday, May 5th from 10:00am - 3:30pm.

Buses leave as scheduled. Please arrive 10-15 minutes earlier to ensure you do not miss your bus.

HABITAT-BRANDED

HABITAT STORE

OPEN 7AM THUR-FRI

GIFTS TAKE SOMETHING BACK FOR YOUR TEAM!

BOTH LOCATIONS: CASH ONLY ATM ON SITE

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WE ARE ONE HABITAT SOUVENIR SHOP CONVENTION LEVEL LOBBY OPEN 7AM THUR-FRI

#HabitatAGM

WEARABLES AND

CRUSH AREA (OUTSIDE THE VIKING SUITE)

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TABLE OF CONTENTS

We Are One Habitat /// National Conference & AGM 2016

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WELCOME MESSAGE

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National Conference & AGM 2016 /// We Are One Habitat

WE ARE ONE HABITAT.

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hese are powerful words. They are both emotional and visceral. And, more importantly, they are the building blocks of our commitment to one another and the future of this movement. They form the perfect alchemy which enables us to create transformational change and serve more families.

If we truly desire to have a profound impact on the families we serve and on future generations, then these words will be at the core of everything we do. In fact, we must recite them like a mantra on a daily basis, and measure our future plans against our commitment to this philosophy: WE ARE ONE HABITAT.

MARK RODGERS President & Chief Executive Officer, HFH Canada

Chair, National Board of Directors, HFH Canada

Our future as an organization is dependent on our answers to these questions….and so is that of Canadian families!

I look forward to seeing each of you at this year’s National Conference and AGM. Always Thinking Families First,

As we look to the future of this organization we must ask ourselves vital questions, such as: ■ Are we committed to radically and innovatively increasing our building productivity to serve more families?

O

DON BJORNSON

■ Are we committed to mobilizing leaders who look at the whole business of Habitat and not simply our own communities?

■ Are we committed to epically expanding our profile and engagement in order to compel Canadians to support our cause?

■ Are we committed to significantly growing the relevance of our social enterprise in order to support our mission delivery?

n behalf of the National Board of Directors, it gives me great pleasure to welcome you to Habitat for Humanity Canada’s 2016 National Conference and Annual General Meeting.

The theme of this year’s conference is “We Are One Habitat”. This simple phrase has come to represent what we aspire to and what will best position us to help build a world where everyone has a safe and decent place to live. Our yearly conference is our opportunity to come together to renew old acquaintances, meet new people in the organization, celebrate our successes, learn from each other and, perhaps most important, to share our passion for, and our commitment to the cause. When we come together as “One Habitat”, we energize each other and become a stronger, more cohesive and more productive organization.

The conference is packed full of informative workshops, thought provoking speakers, plenty of time for socializing and, of course, the always stimulating Annual General Meeting.

Habitat for Humanity Canada is very grateful to Karen Redman, her team and the Board of Directors at Habitat for Humanity Waterloo Region for hosting us this year including hosting the Welcome Tour and Dinner.

Thank you for attending this year’s conference.

Thank you for all that you do for our partner families. We look forward to our time together in Waterloo.

A world where everyone has a safe and decent place to live.

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Changing lives one blueprint at a time For over 32 years, Dow has committed financial, product and volunteer contributions through a global partnership that impacts communities around the world.

With Dow’s support, every simple, decent home that Habitat for Humanity builds or renovates brings us one step closer to solving the global need for affordable housing.

Dowcanada.com Partners in building since 1983.

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National Conference & AGM 2016 /// We Are One Habitat

Wednesday, May 4th

Breakfast for Pre-Conference Delegates Attending: 7:00am - 8:45am

ED/CEO Day Marketing/Resource Development Day Affiliate Board Chair Day ReStore University

Outside Meeting Rooms

Conference Registration Opens

Convention Level 2nd Floor Lobby

8:45am - 4:00pm

ED/CEO Day

The Kitchener Suite 1 & 2

8:45am - 4:00pm

Affiliate Board Chair Day

Trillium Room

8:45am - 4:00pm

Marketing/Resource Development Day

The Kitchener Suite 3 & 4

8:45am - 3:00pm

ReStore University “Third & Final Day”

The Viking Suite

HFH Waterloo Region Welcome Tour and Dinner

Sponsored by Toyota Motor Manufacturing Canada Inc. • For registered conference delegates and guests • Cash bar available on site

HFH Waterloo Region Build Site and Concordia Club • Buses leave Crowne Plaza Kitchener Waterloo at 4:30pm sharp

7:00am - 1:00pm

Conference Registration

Convention Level 2nd Floor Lobby

7:00am - 5:00pm

The Habitat Store Opens

Crush Area

7:00am - 5:00pm

We Are One Habitat Souvenir Shop Opens

Convention Level 2nd Floor Lobby

7:00am - 8:00am

Breakfast

The Grand Ballroom Corridor

7:00am - 8:00am

Board Candidates Breakfast:

Hosted by the National Nominating Committee and Mark Rodgers, President and CEO, HFHC

Red Maple

7:00am - 8:00am

First Timer’s Breakfast

Trillium Room

Hosted by Susan Smith, COO, HFHC

8:10am - 9:00am

Welcome and Opening Ceremonies

The Grand Ballroom

9:00am - 10:00am

Keynote: Dan Pallotta “Power of Purpose”

The Grand Ballroom

10:00am - 10:30am

Break

The Grand Ballroom Corridor

10:00am - 3:30pm

The Vendor Expo

Convention Level 2nd Floor Lobby and The Kitchener Suite Lobby

10:30am - 12:00pm Workshop Session #1

12:00pm - 1:00pm

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• • • •

8:00am - 3:00pm

4:20pm

Thursday, May 5th

SCHEDULE OF EVENTS

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1A

The Nuts and Bolts of Running a ReStore without Running Yourself Ragged

The Kitchener Suite 4

1B

Management Skills: Professional Development targeted to Managers of Volunteers

The Viking Suite B

1C

The Canadian Donor Landscape

Trillium Room

1D

Implementation Tools for Affiliate Strategic Planning

The Kitchener Suite 3

1E

It Can’t be all New! Repair and Rehab to Complement your Build Program

The Kitchener Suite 1

1F

Recap with MCAP - A Review of our Mortgage Servicing Partnership

The Viking Suite A

1G

A Cross-Country H.R. Checkup

The Kitchener Suite 2

Lunch

The Grand Ballroom Corridor

1:00pm -1:30pm

National Board Candidates Presentations

The Grand Ballroom

1:30pm - 2:30pm

Networking, Vendor Expo and Afternoon Break

Convention Level 2nd Floor Lobby and The Kitchener Suite Lobby

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Thursday, May 5th

2:30pm - 4:30pm Workshop Session #2

4:30pm - 5:20pm

2A

Hiring a ReStore Donation Procurement Guru

The Kitchener Suite 4

2B

Developing a Strong TEAM: Building Volunteer-Staff Relations

The Kitchener Suite 2

2C

Better Together: Creating and Managing an Integrated Fundraising Program

Trillium Room

2D

Implementation Tools for Affiliate Strategic Planning

The Kitchener Suite 3

2E

Safety is Everyone’s Responsibility, but it starts at the Top!

The Kitchener Suite 1

2F

Communicating in Plain Language

The Viking Suite A

2G

Navigating the Minefield

The Viking Suite B

Free Time Networking Dinners

5:20pm

• Meet in Crowne Plaza Kitchener Waterloo Main Floor Lobby to load buses • Buses will depart to dinner locations at 5:30pm sharp!

See pages 13-15 for dinner locations

...building a future. ...moving families forward.

...transforming.

...helping to make home ownership a reality for more families. ...putting families first.

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#HabitatAGM

...motivated.

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SCHEDULE OF EVENTS

We Are One Habitat /// National Conference & AGM 2016

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National Conference & AGM 2016 /// We Are One Habitat

7:00am - 1:00pm

Conference Registration

Convention Level 2nd Floor Lobby

7:00am - 8:00am

Breakfast

The Grand Ballroom Corridor

7:00am - 5:00pm

The Habitat Store

Crush Area

7:00am - 5:00pm

We Are One Habitat Souvenir Shop

Convention Level 2nd Floor Lobby

Plenary Session Presentations 8:00am - 10:00am 10:00am - 10:30am

10:30am - 12:30pm Workshop Session #3

Friday, May 6th

SCHEDULE OF EVENTS

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12:30pm - 1:30pm

The Power of the Habitat Brand: Meghan Reddick, VP Marketing and Communication, HHFC Keynote Address: “Power of One Habitat” Mark Rodgers, President and CEO, HFHC

The Grand Ballroom The Grand Ballroom Corridor

Break 3A

How to Effectively Respond, Investigate and Report your Incidents

The Kitchener Suite 4

3B

Listening to Bring out the Best in Others

The Kitchener Suite 1

3C

What Sponsors Want: The Building of a Business Case

Trillium Room

3D

The Mark of a Leader

The Kitchener Suite 3

3E

COR (Certificate of Recognition) - A National Standard for Safety Management Across Canada

The Viking Suite B

3F

Issues Management Case Studies

The Viking Suite A

3G

Social Impacting Investing - Clarity PLEASE!

The Kitchener Suite 2

Lunch

The Grand Ballroom Corridor

Greetings from Presenting Sponsor, Dow Canada

The Grand Ballroom

12:45pm - 1:15pm

Audit Committee Presentation

The Viking Suite

1:30pm - 2:00pm

Meaning of Home Plenary Session

The Grand Ballroom

2:00pm - 2:30pm

Break

The Grand Ballroom Corridor

12:50pm - 1:10pm

2:30pm - 4:30pm Workshop Session #4

Debbie Stephens, President, Dow Canada

Featuring the 2015 Meaning of Home Contest Winner!

4A

An Inside Look into Goodwill Industries

The Kitchener Suite 4

4B

Elevate Your Local Profile and Brand While Maximizing our Global Impact

The Kitchener Suite 3

4C

The Engaged Brand

Trillium Room

4D

The Affordable Home of the Future!

The Kitchener Suite 1

4E

Conversation Cafe - Family Services

The Viking Suite A

4F

Strengthening our Connections: How to use Technology to Improve Collaborations

The Kitchner Suite 2

(formerly known as “Using Technology to Streamline Business Processes in Order to Maximize Time on Tools”)

WELCOME

TO WATERLOO

The team at HFH Waterloo Region welcomes you to Kitchener-Waterloo!

It takes hard work and dedication to be the Host Affiliate for the National Conference and AGM. The team at HFH Waterloo Region has been a pleasure to work with and we thank them for their devotion to our largest annual event. They hope you enjoy and explore this wonderful region in which they call home!

Special thanks to: Jerry Lawlor, Janine Armstrong, Rebekah Wiesel, Jennifer Young, Jessica Eusebio, Kristine Dearlove and Karen Redman.

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Friday, May 6th Saturday, May 7th

4:30pm

Free Time

6:15pm

Featuring Guitarist Bob MacLean!

Reception with Cash Bar

Convention Level 2nd Floor Lobby and The Grand Ballroom Corridor

Awards Celebration and Dinner 7:00pm - 1:00am

Featuring: ■ Denise Fung, Harpist ■ Hammer of Hope Ride Presentation ■ National and Long Service Awards ■ Announcement of the 2017 National Conference Host ■ The Lulus Band

The Grand Ballroom (Doors open at 6:45pm)

7:00am - 9:00am

Breakfast

The Grand Ballroom Corridor

7:00am - 8:30am

AGM Delegate Registration

Convention Level 2nd Floor Lobby

9:00am - 9:15am

Morning Announcements and Devotional

The Grand Ballroom

9:15am - 11:30am

Annual General Meeting

The Grand Ballroom

11:30am

Boxed Luncheon

The Grand Ballroom Corridor

11:30am

National Board of Directors Meeting

The Viking Suite

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SCHEDULE OF EVENTS

We Are One Habitat /// National Conference & AGM 2016

CELEBRATING 10 YEARS of the Genworth Canada Meaning of Home Contest

...successful.”

...focused on families.”

...one heck of a team.”

...making a difference.” ...breaking bread.”

...powerful.”

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#HabitatAGM

Working together to help more Canadian families achieve homeownership

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THANK YOU SPONSORS

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National Conference & AGM 2016 /// We Are One Habitat

on behalf of our

STAFF, BOARD, MEMBERS, AND AFFILIATES,

THANK YOU!

Each of the organizations below believes in the work of Habitat for Humanity.

We could not offer Affiliates a conference of this size and scope without their support.

PRESENTING SPONSOR

GOLD SPONSORS

LEGACY SPONSOR

BRONZE SPONSORS

CONTRIBUTING SPONSOR All Weather Windows

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POWER OF PURPOSE

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DAN PALLOTTA Keynote Speaker

an Pallotta is a builder of movements. He invented the multi- day charitable event industry. He created the Breast Cancer 3-Day walks and the multi-day AIDS Rides, which raised in excess of half a billion dollars in nine years and were the subject of a Harvard Business School case study. The model and methods he created are now employed by dozens of charities and have raised in excess of $1.5 billion more for important causes from pediatric leukemia to AIDS to suicide prevention and many others.

He is the author of “Uncharitable: How Restraints on Nonprofits Undermine their Potential,” the bestselling title in the history of Tufts University Press.

The Stanford Social Innovation Review said that the book, “deserves to become the nonprofit sector’s new manifesto.” His newest book is, “Charity Case: How the Nonprofit Community Can Stand Up for Itself and Really Change the World.” Robert F. Kennedy, Jr. has described it as “An Apollo program for American philanthropy and the nonprofit sector.”

Dan is a featured weekly contributor to the Harvard Business Review online.

He is the founder and President of the Charity Defense Council, a national leadership movement dedicated to transforming the way the donating public thinks about charity and change.

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His iconic TED 2013 Talk has been viewed more than 3.7 million times, Ted Talk 2013, it is one of the 100 most-viewed TED Talks of all time and the 15th most-commented TED Talk of all time.

In the last five years, Dan has given over 250 talks on philanthropy and innovation in 34 states and seven countries. He is a William J. Clinton Distinguished Lecturer, and has spoken at Stanford, Wharton, Harvard Business School, Harvard’s Hauser Center for Nonprofits, Harvard’s Kennedy School of Government, Brown, NASA’s Jet Propulsion Laboratory, the Council on Foundations, the Gates Foundation, Hewlett Foundation, and the Milken Institute, among others.

He is a member of the Invisible Children Advisory Board, and the Reason Project Advisory Board. He is a recipient of the Liberty Hill Foundation Creative Vision award, the Triangle Humanitarian of the Year award, the Albany State University International Citizen of the Year award, and the Seven Fund’s Morality of Profit Essay Prize.

Dan been written about in feature and cover stories in the New York Times, Wall Street Journal, Forbes, Los Angeles Times, Washington Post, Stanford Social Innovation Review, and has appeared on The Today Show, CNN, CNBC, American Public Media’s Marketplace, and on numerous NPR stations, among others.

CONFERENCE SPEAKER

We Are One Habitat /// National Conference & AGM 2016

Fundraising technology

Raising you more.

Silent auctions Interactive pledging Online auction websites Mobile bidding Auction Items

at fundraising events and online.

Call: +1-347-574-3254 • Email: inquiries@givergy-events.com • Visit: www.givergy-events.com

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#HabitatAGM

Givergy has a dynamic technology platform that is designed to significantly increase the amount of money charities raise

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WEDNESDAY, MAY 4TH

National Conference & AGM 2016 /// We Are One Habitat

THURSDAY, MAY 5TH

CONFERENCE HIGHLIGHTS

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Welcome Tour and Dinner Hosted by HFH Waterloo Region

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id you register to join HFH Waterloo Region’s Tour and Welcome Dinner? Here are a few important reminders to ensure you don’t miss out on the full Oktoberfest experience in one evening!

Bus Departure: Buses will depart from Crowne Plaza Kitchener Waterloo lobby at 4:30pm sharp. Please meet in the lobby at 4:20pm for loading. Buses will return to both hotels at your convenience at 9:00pm and 10:30pm.

Dress Code: DIY Lederhosen & Dirndl optional! Casual wear. Bring a sweater or light jacket, as the tour will be outside. Average temperatures can be between 6 and 18 degrees Celsius.

Cash bar will be available on site.

THANK YOU

TO OUR GENEROUS SPONSOR…

First Timer’s Breakfast Trillium Room (Lobby Level of Hotel)

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s this your first Habitat for Humanity National Conference and AGM? Join Susan Smith, COO of Habitat for Humanity Canada as she hosts our First Timer’s Breakfast at 7:00am in the Trillium Room. Find out all that conference has to offer!

Dave Neigh Wake Up Music

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ave Neigh is a fiddler and one-man band artist with a unique foot-operated “tuba-machine” which allows him to play both fiddle and tuba simultaneously.

He travels the world with this contraption playing country blues, string-band and Celtic Folk music with a variety of different acts. Dave recently made his Asian debut on a tour of Mongolia and is looking forward to his second European tour in June. www.DaveNeigh.com

Welcome and Opening Ceremonies The Grand Ballroom

Kathryn Lawler Singing of O’ Canada

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athryn Lawler is a Toronto-based singer and actress, holding a Bachelor of Music in voice from Wilfrid Laurier University. She is happiest when in front of a crowd and putting on a show. Kathryn is thrilled to be back with Habitat for Humanity, where she worked as a summer student in 2013.

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www.KathrynLawler.net

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THURSDAY, MAY 5TH

Networking Dinners P

LEASE NOTE: Networking dinners are not within walking distance of the Crowne Plaza Kitchener Waterloo.

Please meet your group in the hotel lobby at 5:20pm. Buses will depart to dinner locations at 5:30pm SHARP.

Affiliate Board Chairs Networking Dinner Charcoal Steak House

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he Charcoal Steak House is famous for their steaks, but their accomplished kitchen team offers even more. The atmosphere is relaxing and dim, perfect for a nice night out. The service is top notch and servers are attentive, knowledgeable and friendly. Through constant evolution the Charcoal has stayed current to meet the contemporary demands of friends and neighbours for over 55 years.

2980 King Street East • 519-893-6570 • www.charcoalsteakhouse.ca

Building Services Networking Dinner The Huether Hotel (Barley Works)

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elcome to the Barley Works…They are brewers of fine craft beers. Bakers of bread, fresh from the oven. They are a symbol of warmth and welcome with a contemporary feel situated in a 170 year-old historic building in Uptown Waterloo. The main floor restaurant bar has a 40’ leather-like granite bar top, trimmed in a stained wood and stainless steel edging. There is beautiful stained hardwood flooring throughout both levels of the restaurant bar. Their kitchen team takes great pride in preparing each and every dish while upholding their reputation and long history within the community.

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CONFERENCE HIGHLIGHTS

We Are One Habitat /// National Conference & AGM 2016

59 King Street North • 519-886-3350 • www.huetherhotel.com

Family Services Networking Dinner The Bauer Kitchen

he Bauer Kitchen is a little bit of New York City in the heart of Waterloo. The decor is industrial and the kitchen is in a position that can be observed, making for an interesting setting. There is an extensive offering of fine wines as well as an increasing number of draughts always being offered. Service is friendly and informative, while maintaining a professional image. They feature local and natural ingredients with a unique menu, on site bakery and daily specials prepared by their executive chef Brian McCourt and his passionate culinary team.

187 King Street South • 519-772-0790 • www.thebauerkitchen.ca

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#HabitatAGM

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National Conference & AGM 2016 /// We Are One Habitat

THURSDAY, MAY 5TH

CONFERENCE HIGHLIGHTS

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Networking Dinners Continued...

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LEASE NOTE: Networking dinners are not within walking distance of the Crowne Plaza Kitchener Waterloo.

Please meet your group in the hotel lobby at 5:20pm. Buses will depart to dinner locations at 5:30pm SHARP.

Finance Networking Dinner The Bauer Kitchen

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he Bauer Kitchen is a little bit of New York City in the heart of Waterloo. The decor is industrial and the kitchen is in a position that can be observed, making for an interesting setting. There is an extensive offering of fine wines as well as an increasing number of draughts always being offered. Service is friendly and informative, while maintaining a professional image. They feature local and natural ingredients with a unique menu, on site bakery and daily specials prepared by their executive chef Brian McCourt and his passionate culinary team.

187 King Street South • 519-772-0790 • www.thebauerkitchen.ca

Global Village and International Programs Networking Dinner My-Thai Restaurant

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y-Thai Restaurant’s Award Winning Thai cuisine since 2001 has a primary goal to bring in new and current food trends while continuing to provide high quality authentic Thai cuisine in a casual dining with a warm friendly service at an affordable price. The menu is unique and offers gluten free and vegetarian selections. Serving portions are always generous with lots of flavor. This small, family run franchise creates both a personable and memorable experience.

51 King Street North • 519-954-8424 • www.mythai.ca

Regionalization Networking Dinner Beertown

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eertown is the destination for the instinctively curious. It fuels the fascination for all things purposefully crafted, whether that’s beer, cuisine or design. With 30 beers on tap and about 100 in a bottle, there is a beer for everyone. Their chefs have taken as much time as the brewers to craft everything that goes on each plate. It is a fusion of a retro public house and a modern beer bar, built around a chef driven kitchen.

75 King Street South • 519-885-5151 • www.beertown.ca

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THURSDAY, MAY 5TH

Networking Dinners Continued...

P

LEASE NOTE: Networking dinners are not within walking distance of the Crowne Plaza Kitchener Waterloo.

Please meet your group in the hotel lobby at 5:20pm. Buses will depart to dinner locations at 5:30pm SHARP.

ReStore Networking Dinner The Huether Hotel (Barley Works)

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elcome to the Barley Works…They are brewers of fine craft beers. Bakers of bread, fresh from the oven. They are a symbol of warmth and welcome with a contemporary feel situated in a 170 year-old historic building in Uptown Waterloo. The main floor restaurant bar has a 40’ leather-like granite bar top, trimmed in a stained wood and stainless steel edging. There is beautiful stained hardwood flooring throughout both levels of the restaurant bar. Their kitchen team takes great pride in preparing each and every dish while upholding their reputation and long history within the community.

59 King Street North • 519-886-3350 • www.huetherhotel.com

Resource Development and Marketing & Communications Networking Dinner Abe Erb

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be Erb’s vision was created out of the pure enjoyment they have when friends, food and a few good drinks come together.

They have always been beer lovers and knew, one-day, beer would become a passionate endeavor they would share with others. They are a small brewery/pub located in the heart of Waterloo. Their focus is on small craft selection of premium ales and lagers that can only be found in shop. Their trifecta is the combination of beer, food and live entertainment, something completely unique to them.

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CONFERENCE HIGHLIGHTS

We Are One Habitat /// National Conference & AGM 2016

15 King Street South • 519-886-4518 • www.abeerb.com

Volunteer Services Networking Dinner Sole Restaurant

ole Restaurant and Wine Bar is situated in a 150-year-old Seagram’s building, minutes west of the Waterloo Uptown Core. The interior soars two stories high to a timber frame ceiling, exposed brick and generous wood finishes, which sets the tone for an elegant yet casual experience. The menu will transport your palate to the Mediterranean. Items ranging from thin crust pizza, pastas, vegetarian entrees, steaks, to a rack of lamb will satisfy any appetite.

An extensive wine list, great selection of Scotch, and local & imported beers on tap compliment the experience.

83 Erb Street West • 519-747-5622 • www.sole.ca

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#HabitatAGM

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National Conference & AGM 2016 /// We Are One Habitat

FRIDAY, MAY 6TH

CONFERENCE HIGHLIGHTS

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The AcaBellas Wake Up Music

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he AcaBellas are the University of Waterloo’s first (and currently only) all-female a cappella group hailing from Waterloo, Ontario, Canada.

Founded in 2009 by just seven girls with a dream, the group was the first a cappella ensemble at Waterloo to truly incorporate group collaboration into their musicality and dance into their performances. Today the Bellas have grown to as many as 21 members who love to sing, rap, dance, and beatbox while wowing the crowd with their unique arrangements and high energy. The Bellas latest successful performance was at the Central Region Quarterfinals for the International Championship for Collegiate A Cappella where they placed third.

My Effect

Convention Level (2nd Floor) Lobby

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ake sure to visit My Effect’s interactive display on Friday, May 6 between the hours of 10:00am and 2:30pm located in the Convention Level (2nd Floor) Lobby. Learn from Kelly Lovell, Owner and Creator, what features My Effect can offer to Managers of Volunteer Services to engage, track and celebrate the impact of their volunteers!

My Effect is a community impact and engagement platform that makes it fun and easy for supporters to connect with your opportunities, track community leadership, and celebrate their impact.

Their cross-collaborative platform brings volunteers, donors and corporate supporters together to support your cause and automatically track actions to recognize contributions and personal development. Through mobile app scanning technology, My Effect provides the first solution to monitor engagement and measure impact without the need for self-reporting or third party verification. In doing so, My Effect creates engaged communities by mobilizing positive action with measurable results!

Meaning of Home Plenary Session The Grand Ballroom

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oin us on Friday at 1:30pm in the Grand Ballroom for the Meaning of Home Plenary Session. Hear the top 2015 entries from Genworth’s Meaning of Home contest, followed by John Latosinsky reading his winning entry!! HFH WR partner families will then take the main stage to express what home means to them. If you’re in need of a refresh/reset on your passion for Habitat for Humanity, this will do it for you!

MEANING OF HOME CONTEST WINNER John Latosinsky

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ohn Latosinsky, is a Grade 6 student from Lester B. Pearson School for the Arts in London, ON. John’s essay earned him the top prize in the 2015 Meaning of Home Contest which included an iPad, a pizza party for his class, $1,000 donation to his school and the opportunity to direct a $50,000 grant from Genworth Canada to a Habitat build of his choice. After researching the many Habitat Affiliates and build locations across the country, John asked that the grant be directed toward the construction of a new Habitat home in London, Ontario, and to Habitat Canada’s Indigenous Housing Program in Southern Ontario.

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Home is a place, like no other place can compare.

It gives a wonderful feeling that everybody should share. […]

You learn even more things there that you never knew.

You learn what is false, and what is true. […]

The memories you make there will never fade.

There is almost never a time there when you are afraid. […]

That sad truth is one that I hate to say.

There are people around who have no place to stay. […]

We have let it rest for much too long.

Let’s give them a place where they feel they belong.

Excerpt from John Latosinsky’s essay, winner of the 2015 Meaning of Home Contest.

2016-04-20 3:38 PM

Awards Celebration Gala & Dinner The Grand Ballroom

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elebrate another exceptional year and conference and help us recognize the outstanding achievements of our Affiliates and volunteers with dinner, awards, and live entertainment. A cash bar will open at 6:15pm in the Convention Level (2nd Floor) Lobby. The doors to the Grand Ballroom will open at 6:45pm.

The night will feature outstanding local artistry from traditional guitar to classic harp and even rock and roll!

We are excited to welcome Bob MacLean, Denise Fung and The Lulus Band to our main plenary stage!

Following the Awards Presentation…stay for the always anticipated announcement of the 2017 NC & AGM location and Host Affiliate, and dance the night away with The Lulus Band!

Don’t forget to walk the red carpet and pose for the camera!

Have some fun with our Habitat props and don’t forget to say cheese!!

Bob MacLean Guitarist

B

ob MacLean is an Event Guitarist, covering Southwestern Ontario and the GTA, playing a variety of different genres including classical, pop, traditional and roots music for private and corporate events. Bob graduated in Music Education and Classical Guitar from both McGill University and Western University.

He founded the Waterloo Wellington Guitar Summit, was Musician In Residence at McDougall Cottage in Cambridge and previously taught at Riverside Celtic College and Folkway Music.

Bob looks forward to being a part of the 2016 National Conference and AGM and entertaining you during the cocktail hour!

Denise Fung Harpist

D

enise Fung is a harpist from Hong Kong. She is currently pursuing a Bachelor’s Degree in Music at Wilfrid Laurier University under the tutelage of Ms. Lori Gemmell.

Ms. Fung passed her ABRSM Grade 8 harp examination (equivalent to RCM Grade 10) with distinction. As an experienced orchestral musician, Ms. Fung is part of Wilfrid Laurier Wind Orchestra. She also held the principal harp position with the Hong Kong Youth Symphonic Orchestra for three years.

Under the direction of Mr. LÜ Xiao Yi, this group of musicians competed in the International Youth Music Festival in Limberg, Berlin and the International Music Festival in Holland in 2012 and won both competitions. As a concerto soloist, she has performed Mozart’s Concerto for Flute and Harp with the Hong Kong Youth Symphonic Orchestra.

She looks forward to sharing her art with you during the Awards Celebration Gala.

Band

T

he Lulus Band, consisting of 4 studio musicians, was the mainstay house band for the famous, but now defunct, Lulus Roadhouse in Kitchener, Ontario. From 1984 until 2000, Lulus Roadhouse was the largest nightclub in the world, hosting the world’s greatest entertainers who played to revelers and partiers in excess of 5000 five nights a week.

The Lulus Band was charged with opening for all famous entertainers and keeping the party charged for the 16 years the club existed. Although Lulus Roadhouse is gone, the Lulus Band has kept the tradition going all these years playing to conventions, festivals and parties in Southern Ontario. See for yourself the reason why this band continues to draw crowds after so many years on stage!

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The Lulus Band

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CONFERENCE HIGHLIGHTS

We Are One Habitat /// National Conference & AGM 2016

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We Are One Habitat /// National Conference & AGM 2016

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Together...

WE ARE ONE HABITAT

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#HabitatAGM

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2016-04-20 3:38 PM

National Conference & AGM 2016 /// We Are One Habitat

1A

The Nuts and Bolts of Running a ReStore without Running Yourself Ragged

STREAM

Thursday, May 5th 10:30am - 12:00pm

RETAIL MANAGEMENT

WORKSHOPS

22

Are you new to the ReStore or an experienced ReStore manager or employee? Everyone who has ever worked in a ReStore knows how crazy a normal workday can be. In this workshop, participants will learn how to create an efficient work environment that is easier to manage while requiring less of your time. Best of all, you should be able to keep your sales floor running smoothly while continuing to provide an outstanding customer, donor and volunteer experience throughout the store.

Mande Butler, HFH International, ReStore Donor & Customer Relations Manager, ReStore Support Group

Implementation Tools for Affiliate Strategic Planning The Federation Strategic Direction Pillars and Core Strategies afford all Affiliates the opportunity to align their own strategic planning to what has been developed nationally.

This workshop will introduce participants to processes and tools to build and implement strategic planning that will reflect the Federation strategic direction and address the unique challenges and opportunities at the local level.

Workshop participants will experience and leave with practical templates and tools, and a planning process that can be implemented in their own Affiliate environment.

Dave Hoy, KESA, Principal & Co-Founder; Mark Bosworth, KESA, Principal

1E

STREAM

STREAM

LEADERSHIP

CONSTRUCTON & SAFETY

1D

It Can’t be all New! Repair and Rehab to Complement your Build Program Habitat has specialized in building new construction of affordable homeownership solutions but as Canada’s existing housing stock continues to deteriorate and as Canadians age their ability to remain in their home becomes more challenging. Habitat can be a valuable agency of renewal for both the aging in place and rehabilitating existing properties, but it will take an intentional effort to build capacity and establish programs to offer solutions to this growing need.

All are welcome, especially Construction Personnel, to participate in this interactive workshop of sharing “good practices” in both ReNew It and rehabilitation (renovation) projects that have taken place across the country. Attendees will gain a new perspective on the opportunities of expanding their homebuilding program to include successful and sustainable repair and rehab projects.

Affiliate Representatives including HFH Northumberland and HFH Niagara

...unstoppable.”

...helping our community.” ...turning treasures into homes.”

...safe.”

...united to make a change.” ...gamechangers.”

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1C

When you see the title ‘Manager’ what thoughts come to mind? More importantly what skills do you need if you were to pursue a management role? What does it mean to be a Manager of Volunteers?

The key topics that will be explored in this workshop include—what does the term manager really mean and what key skills do you require as a manager.

During this workshop you will do a self-assessment while the Occupational Standards for the role of Manager of Volunteer Services is examined. You will end this session with a better understanding of your current skill set, what you need to work on and what management of volunteers entails. This practical workshop is designed to help you on your professional development path.

MARKETING & RESOURCE

Donna Lockhart, The RETHINK Group, Consultant and Partner

1F

STREAM

FAMILY SERVICES

Recap with MCAP - A Review of our Mortgage Servicing Partnership

We recently partnered with Nielsen on a national branding study to gain insight on the perceptions of Canadians’ views about Habitat for Humanity in Canada.

Nielsen will present these findings in comparison to other organizations in Canada. They will also present an overview of the donor and volunteer landscape. Who are your donors? How should we market to them? What medium works best to reach them? Nielsen will present findings from its research to help you answer these questions.

Participants will then be broken into smaller groups to discuss branding, fundraising, and volunteering, led by Nielsen.

Georgia Zhuang, Nielsen Consumer Insights, Senior Vice President; Mario Caceres, Nielsen Consumer Insights, Business Manager

1G

MCAP Service Corporation has been offering mortgage servicing to Habitat for Humanity Affiliates in Canada for many years now. The agreement we have ensures that all homeowners receive consistent and efficient service and that administrative tasks to do with mortgage payments are reduced at an Affiliate. This workshop will cover all aspects of MCAP mortgage servicing— from completing the New Client Data Sheet used to set-up a mortgage through to a guided tour of information available on the secure portal of COMET and PREVIEW.

A Cross-Country H.R. Checkup During this interactive workshop we will discuss the employment trends we are seeing in the millennial generation, review emerging issues in Canada’s employment laws, understand the clauses you must have in your employment contracts to avoid ambiguity down the road, and learn how to mitigate your Board’s fiduciary responsibility.

Kimberly Pepper, Hicks Morley, Partner

Manulife is a proud sponsor of the

2016 Habitat for Humanity National Conference in support of their efforts to provide more hard‑working, Canadian families with safe and decent homes.

Manulife and the Block Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under licence. CS3704E 03/2016

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Wendy Birtzu, MCAP; Marie Kriz, MCAP

The Canadian Donor Landscape

STREAM

targeted to Managers of Volunteers

DEVELOPMENT STREAM

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VOLUNTEER MANAGEMENT

Management Skills: Professional Development

BUSINESS MANAGEMENT

1B

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WORKSHOPS

We Are One Habitat /// National Conference & AGM 2016

2016-04-20 3:38 PM

National Conference & AGM 2016 /// We Are One Habitat

2A

STREAM

Thursday, May 5th 2:30pm - 4:30pm

RETAIL MANAGEMENT

WORKSHOPS

24

Hiring a ReStore Donation Procurement Guru A strong and steady stream of quality donations are the lifeblood of a great ReStore. This session will help ReStore leadership evaluate the need for a dedicated procurement person and learn the qualities of an effective procurement staff member. Attendees will also learn how to manage and measure those who engage in full time procurement activities. Come and discover what a procurement guru can do to advance your ReStore operations.

Mande Butler, HFH International, ReStore Donor & Customer

STREAM

LEADERSHIP

Implementation Tools for Affiliate Strategic Planning The Federation Strategic Direction Pillars and Core Strategies afford all Affiliates the opportunity to align their own strategic planning to what has been developed nationally.

This workshop will introduce participants to processes and tools to build and implement strategic planning that will reflect the Federation strategic direction and address the unique challenges and opportunities at the local level.

Workshop participants will experience and leave with practical templates and tools, and a planning process that can be implemented in their own Affiliate environment.

Dave Hoy, KESA, Principal & Co-Founder; Mark Bosworth, KESA, Principal

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2E

Safety is Everyone’s Responsibility, but it Starts at the Top! Success and diligence in safety can only be sustainable and effective if it is properly established, implemented, monitored and revisited by management and supported by the Affiliate Board of Directors. Affiliate management, Board members, ReStore and Construction Managers and Safety Coordinators are invited to hear from Roger Tickner to better understand the role of Affiliate management in sustaining a successful safety management system. This will be a highly interactive session of learning where attendees will be challenged to reach for the top with everyone having an important role to play in ensuring a safe and healthy workplace. www.safetyway.com

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2D

CONSTRUCTON & SAFETY

Relations Manager, ReStore Support Group

Roger Tickner, Tickner and Associates Inc., Principal

2016-04-20 3:38 PM

2C

Better Together: Creating and Managing an Integrated Fundraising Program

One of the biggest challenges today is getting “staff” on-board in an organization to work with and support volunteers. Volunteers will not stay or come back if they don’t feel welcome and comfortable. How often have you heard or said yourself: “I worked really hard to find the right volunteer for that role/program only to find out that they left shortly after starting. I found out that staff treated them poorly!”

Healthy staff-volunteer relations do not just happen.

What does it take to build a healthy culture in your organization? What does it take to build a team where paid and unpaid people work together to meet the goals of the organization? These are just a few of the questions addressed in this practical and interactive workshop.

Practical solutions that you can implement the very next day will be provided!

Donna Lockhart, The RETHINK Group, Consultant and Partner

STREAM

FAMILY SERVICES

of the Fundraising Management Program

Communicating in Plain Language Plain language is easy to read, understand, and use. On many different levels, and perhaps especially with Habitat Homeowners, we have very important information to relay and sometimes we make it anything but easily understood. This workshop will remind you of some key principles of plain language, including the beauty of brevity.

Lots of examples and practice will help you to get your point across. And you’ll also learn who to blame, and why, when your words don’t work!

(Hint: It’s not always your fault.)

Ron Champion, Renison University College, University of Waterloo,

2G

Navigating the Minefield Achieving and maintaining compliance with Canada Revenue Agency (CRA) requirements can be particularly complicated for charities.

The rules regarding GST/HST obligations and entitlements, and donation receipting for charitable gifts are key areas where wellmeaning charities can wander off-course and find themselves in a minefield of complexity. In this workshop you will learn how to successfully navigate these requirements.

Anita Ferrari, Grant Thornton, LLP, FCPA, FCA; Lauren Bonnett, Grant Thornton, LLP, CPA, CA

...champions.

...helping our community. ...here to achieve a goal.

...beautiful.

...depended on. ...making a huge difference in the community.

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Manager

Fundraising has become more complicated over the last 20 years. We’ve seen increasing levels of specialization as professionals focus on areas like major gifts, corporate partnerships, and annual giving.

The challenge is that donors don’t recognize—or care about—the way that fundraising is organized. They aren’t interested in specialization. They simply want a relationship with Habitat for Humanity because they believe in your mission and see you as agents of positive change. In this workshop you will learn how to create a development process that honours your donors and creates a simple and effective way of creating and upgrading relationships with them. You will come away with specific tactics to help you integrate your various fundraising specialties into one dynamic, successful, relationship-building program.

Denny Young, Humber College, Professor and Program Coordinator

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2F

MARKETING & RESOURCE

Developing a Strong TEAM: Building Volunteer-Staff Relations

DEVELOPMENT STREAM

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VOLUNTEER MANAGEMENT

BUSINESS MANAGEMENT

2B

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WORKSHOPS

We Are One Habitat /// National Conference & AGM 2016

2016-04-20 3:38 PM

National Conference & AGM 2016 /// We Are One Habitat

3A

STREAM

Friday, May 6th 10:30am - 12:30pm

How to Effectively Respond, Investigate & Report your Incidents

RETAIL MANAGEMENT

WORKSHOPS

26

Do you know what the accident/incident trends are across HFH ReStore Operations this past year? Do you know that HFH has a process to reduce accident/incident trends by effectively responding, investigating and reporting these in a timely manner? Come to this practical and informative workshop where we will review HFH ReStore incident statistics and walk through the HFH Accident/Incident Report Form that will assist you to easily identify the root cause of an incident so you can prevent the same incident from reoccurring. We will review and demonstrate how to use this tool by reviewing incidents, including root cause & controls for: material handling, slips & falls, exposure to electricity, using ladders, storage practices & lift trucks. After this workshop, you will be empowered to proactively prevent incidents from repeating themselves at your ReStore.

Norm Kramer, Workplace Safety & Prevention Services, Consultant, CRSP, CHSP

The Mark of a Leader Great leaders and organizations understand the power of stories and they use them. Stories touch us on all of our levels, so they cause us to change our behaviour and we remember them.

That’s why all of the world’s religions are built on stories. And it’s why great companies use stories to define who they are and what they stand for.

Attend this workshop to hear some of those stories and talk about how we can leverage our stories to drive leadership. www.markofaleader.com

The Mark of a Leader Consultant

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3E

COR (Certificate of Recognition) - A National Standard for Safety Management Across Canada

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STREAM

LEADERSHIP

CONSTRUCTON & SAFETY

3D

COR (Certificate of Recognition) has been around for a number of years in Western Canada, but has only recently been adopted by Provincial and Territorial Construction Safety Associations across the country as the National standard for safety certification. Affiliate management, Board members, Construction Personnel and Safety Coordinators are invited to hear from John. Receive an overview of COR, steps toward becoming COR compliant, review of the process, and how to properly submit an Internal Audit; with a longer term goal of certification/maintenance. Also learn about the benefits of Habitat adopting COR as a National standard. We will hear from a number of Affiliates who have either certified under COR or have recently become COR compliant. This is a valuable opportunity to contribute to the broader discussion of a National safety standard for Habitat and to map out your plan to reach a higher standard of safety management locally.

John Sammut, Infrastructure Health & Safety Association (IHSA), Manager, Strategic Programs, CRSP

2016-04-20 3:38 PM

We talk with people all the time, and yet we sometimes feel like we don’t really know people at all. In community benefit organizations like Habitat For Humanity, our ability to maximize people’s volunteer (or employment) contributions arise from the kinds of conversations we have with them. Specifically, the kind of conversations where managers are able to learn what individuals want to accomplish with us, what they would like to learn from us, what they have to contribute to our team / program / mission and where their strengths are as well as what attitudes they have towards the work, towards their colleagues, towards themselves.

This information can be invaluable for managers of staff teams or volunteers, Board members or volunteers themselves.

Through group work, one-to-one activity, conversation and reflection, participants in this workshop will learn ways to listen to others, so they understand what people wish to achieve with us, what their strengths are and what values / attitudes guide their actions.

Gayle Valeriote, Stepping Forward Consulting and Counseling, President

STREAM

FAMILY SERVICES

Back by popular demand: This year’s case studies center on issues involving partner homeowners. We will again explore 3 case studies to share learning, review and discuss the situations presented. Learn how your peers have proactively addressed issues, managed media risk and reacted to shield all angles in times of potential crisis.

With brands spending a quarter of their marketing and communications budgets on sponsorship and increasingly requiring more sophistication from nonprofit partners, the competition for the hearts and funds of corporations is becoming ever more difficult.

So how do you ensure you’re getting a piece of that corporate pie?

With 20+ years of experience in sponsorship marketing, Mark Harrison will help you understand the expectations of corporate Canada, build an attractive sponsorship proposal, and position yourself for partnership success.

Participants will learn the difference between sponsorship and philanthropy, the fundamentals of what sponsors want, how to uncover and convey your equality for sponsorship and how to build and package assets for a compelling business case to prospective partners.

Mark Harrison, T1, President and CEO

3G

Issues Management Case Studies

Social Impacting Investing - Clarity PLEASE! Social Impact Investing, Social Impact Bonds, Social Return on Investment (SROI). Did you know SROI has been around for more than ten years, yet for many it is still grey unchartered waters?

Leave this workshop with a clearer understanding of what Social Impact Investing is, how risk adverse we need to be, what initiatives are being seized in the charitable sector, who our market is, and learn about trending issues and products.

Andre Vashist, VERGE Capital, Social Finance Manager

...hope builders.

...always thinking families first. ...bringing dreams home.

...rockstars.

...making global impact. ...building dreams, stick by stick.

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Cathy Borowec; HFH Canada, Director, Affiliate Relations; Katie Franzios, HFH Canada, Senior Manager, Communications

What Sponsors Want: The Building of a Business Case

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3F

3C MARKETING & RESOURCE

Listening to Bring out the Best in Others

DEVELOPMENT STREAM

STREAM

VOLUNTEER MANAGEMENT

BUSINESS MANAGEMENT

3B

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WORKSHOPS

We Are One Habitat /// National Conference & AGM 2016

2016-04-20 3:38 PM

National Conference & AGM 2016 /// We Are One Habitat

4A

STREAM

Friday, May 6th 2:30pm - 4:30pm

RETAIL MANAGEMENT

WORKSHOPS

28

An Inside Look into Goodwill Industries

Goodwill Industries is a non-profit social enterprise that provides work opportunities, skills development, and employee and family strengthening for those who face barriers such as disability or social disadvantage. The aim is to advance individuals, families, and communities toward economic self-sufficiency and prosperity.

Goodwill creates jobs, and unites both caring and business to develop individual and community potential on a number of enterprise platforms such as donated goods, thrift retail, recycling, logistics, food and hospitality, commercial services, and light manufacturing. Goodwill’s commitment goes beyond providing a job and a paycheque. They provide benefits and have a strong program emphasis on training, access to education, career advancement, poverty reduction, and social inclusion.

In this workshop we will learn all about one of North America’s most successful thrift store operations, what makes their stores successful, and what learnings are transferable to our Affiliate and ReStore operations?

Scott Louch, Goodwill Industries, Ontario Great Lakes, Chief Operations Officer; Leila Nattagh, Goodwill Industries, Ontario Great Lakes, Environmental and Sustainability Coordinator

The Affordable Home of the Future!

Take a journey into the future to explore new and innovative solutions to affordable housing design.

Jamie Shipley from CMHC, set the stage by focusing on the importance of building design to ensure affordability over the long term.

Through integrated design and appropriate material selection, Jamie will demonstrate how buildings can be resource efficient, durable, functional and adaptable to our changing needs. By considering the time continuum of a building at the design stage, affordable housing of all shapes and sizes could be functional for over a century.

We will then be introduced to two architects who will walk us through some unique and exciting affordable housing design considerations though both conceptual and recently constructed housing projects. This session is sure to stretch our imaginations, but at the same time offer Habitat Affiliates valuable information to influence future project design as we all work diligently toward building attractive, affordable and lasting affordable housing solutions for families in need.

Drew Adams, LGA Architectural Partners, Architect; Ashley Snell, John MacDonald Architect, Intern Architect; Jamie Shipley, CMHC, Consultant, Knowledge Transfer & Outreach, C.E.T.

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4E

STREAM

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CONSTRUCTON & SAFETY

FAMILY SERVICES

4D

Conversation Cafe - Family Services Bring your Affiliate’s experience, questions, issues and stumbling blocks on homeowner concerns with you to this open-space session. Learners will participate in the open discussion that emerges around each of them.

We’ll create the wall, name the issues and work down through the topic, gathering from the expertise and examples within the room. Delinquency, Payment setting—we’ll touch on them all.

Affiliate Representatives

2016-04-20 3:38 PM

VOLUNTEER MANAGEMENT

Join a panel of experts, facilitated by the leader of HFHC’s Global Village and International Programs, to explore the Brand Value of Habitat’s global work. After gaining an understanding of how Global Village fits into the larger picture of International Development, both within the Habitat context and in the broader field of international volunteerism, the group will create a portfolio of strategies to attract new donors and volunteers, and engage our thousands of existing Global Village Alumni, for maximum impact both at home and abroad.

Participants in this workshop should come ready to roll up their sleeves and get down to work! Come prepared with your hopes, aspirations, and questions around how to link your local and global mission to support the growth of your Affiliate.

STREAM

STREAMS

Jeff Minthorn, Verge Magazine, Publisher; Ron Squire, HFH Fredericton, Board Member and GV Team Leader; Donald Taylor, HFHC, Director Global Village

4C

4F

STREAM

BUSINESS MANAGEMENT

Strengthening our Connections: How to use Technology to Improve Collaboration Do you wish you had more opportunities to learn from and collaborate with other Habitat for Humanity Affiliates? In this interactive workshop, we will explore the most effective (and low cost) collaboration tools available to nonprofits today.

These include a spectrum of options from social/ discussion platforms to online meetings and data sharing. You’ll get to see demos of tools in action and discuss how they relate to your day-to-day work.

You’ll walk away from this workshop with a better understanding of the collaboration tool landscape, inspiration for how these tools can improve the way you work, and next steps to get you started.

Tierney Smith, GrantBook, Manager, Client Services

The Engaged Brand: Making “Habitat” Relevant in the

Connected Age—How to Thrive Online & Deserve the Love

MARKETING & RESOURCE DEVELOPMENT AND LEADERSHIP

4B

Elevate Your Local Profile and Brand while Maximizing our Global Impact

of Your Staff, Volunteers, Donors, Fans & Advocates

During our session, we will take you through the journey of an effective not-for-profit brand and how to strategically and tactically thrive online using many fresh real-life examples of others who have done the same. In this lesson, you will learn:

• The Importance of an Engaged Brand - why engagement means real value • Building the Hive - How to Build an Engaged Brand Culture • 12 Attributes of How to Lead and Manage a Successful Brand in 2016 • How to Tell Your Brand Story Well • How to Deliver Not Just a Transaction, But a Brand Experience • How to Engage and Motivate Your Key Audiences – Staff, Volunteers, Donors, Influencers and Fans • What Smart and Simple Technologies, Platforms and Tools You Should Consider • Connected Leadership and What it Means to be a Relevant Executive in 2016 • Content that Connects - How to Share News and Info that Is Fanned, Followed and Liked Effectively and Efficiently • How to Fundraise Online - There are Dollars in Those Digital Hills • Measurement and Insight - How to Monitor Your Performance • Risks and Governance - How To Make Sure You Know What You’re Doing • How to Rollout a Connected Brand at a Local Level • 30 Practical Tips You Can Immediately Take Back to Your Office • How to Improve Your Engagement with 15 Minutes Per Day or Less

What’s Next—the set of new media and technologies we will ALL be talking about 18 months from now.

Sean Moffitt, Wikibrands

...restoring hope. ...changing lives one family at a time.

...diversity.

...nothing without each other. ...expanding our reach.

#HabitatAGM

...opportunity.

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2016-04-20 3:38 PM

NATIONAL BOARD OF DIRECTORS

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National Conference & AGM 2016 /// We Are One Habitat

D

Don

BJORNSON Board Chair

on Bjornson was first elected to the National Board of Directors in 2011 and reelected in 2014. Don served as Chair of the Governance Committee from 2012 to 2015. He has been a director of Habitat for Humanity Manitoba since 2007 and served as Chair from 2010 to 2011. Don is a lawyer by profession and is currently in-house counsel with Manitoba Hydro where he practices primarily in the area of international and interprovincial energy trade and regulation. Don’s other volunteer work includes serving as director and legal counsel to other not-for-profit entities.

Don holds a Bachelor of Science and a Juris Doctor, both from the University of Manitoba.

G

Greg

STEWART Vice-Chair

D

Darcy

FERRON Treasurer

arcy Ferron was elected to the National Board of Directors in May 2013 and currently chairs the Finance Committee. Darcy is Director, Global Accounts at Export Development Canada where he is responsible for leading all strategic relationships in the surface transportation sector. He is the former Vice-President, Trade Finance at BMO Capital Markets and is a respected expert in the field of trade finance and international business. Darcy is a graduate of the Executive MBA program at McGill University-HEC Montréal and sits on the program’s Advisory Board. He is also a Certified International Trade Professional (CITP) and holds a Bachelor of Commerce from the University of Ottawa.

E

Ed

McMAHON Secretary

D

David

WEYANT

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avid Weyant, Q.C., is a certified director, ethical leader, lawyer and consultant with strategic, legal, business and governance experience. In addition to advising senior executives and corporate boards, he also has experience acting on boards of TSX listed, private and non-profit entities. David currently provides strategic legal and business advice, solutions and support as a partner with the national law firm of Miller Thomson LLP. In his former role as senior vice-president and general counsel of Alberta Health Services, David was responsible for structuring and implementing all legal aspects of their consolidation. David holds a Bachelor of Arts, a Juris Doctor (J.D.), as well as two MBAs. He currently serves on Habitat for Humanity Canada’s Audit Committee and is Chair of its Governance Committee.

reg Stewart is the past president and CEO of Farm Credit Canada (FCC), based in Regina, Saskatchewan.

Greg has been actively involved with Habitat for Humanity Regina as a board member since 2006 and just completed his term as past Board Chair. Greg joined the National Board of Directors in 2013 and is also very active with Global Village. Greg also volunteers his time with Food Banks Canada and serves on the Bank of Canada board.

Greg holds a Chartered Director designation from The Directors College and a Bachelor of Science (Agriculture) from the University of Manitoba.

d McMahon joined the National Board of Directors in 2013 after serving for 10 years on the Habitat for Humanity Halton board, primarily as Chair. When not volunteering with Habitat for Humanity, Ed is a partner in a Toronto consulting firm specializing in organizational design.

In this role, Ed helps organizations ensure their company structure is set up to successfully deliver on strategy and build trust. He holds an MBA from York University’s Schulich School of Business and a Bachelor of Psychology from the University of Windsor.

D

David

BOWDEN

avid Bowden began volunteering with Habitat for Humanity Toronto in 2002, serving on the board as Treasurer and Chair. In 2010, he was elected to the National Board of Directors, where he has served as Treasurer and Chair as well as on various national committees and is an active Global Village participant.

David was interim president and CEO of Habitat for Humanity Canada from July to October 2014. His professional career is in strategic business transformation services for corporate clients. David has held executive roles at Sprint, Direct Energy and Labatt. An active volunteer, he is an alumni governor for the University of Toronto, a clean-tech advisor with MaRS Discovery District and director of the Bata Shoe Museum. David is an industrial engineer and holds an international Rotman MBA.

2016-04-20 3:38 PM

J

John

HOLLANDS

ohn Hollands is a key account manager with Workplace Safety & Prevention Services and also teaches at Seneca College. He is a Canadian Registered Safety Professional (CRSP) and certified in HR management and adult education. He also has extensive experience in Safety, Health & Environmental (SHE).

John is former president of JH & Associates Consulting and worked in senior SHE roles for Hewlett-Packard (Canada) and AstraZeneca. In 2012, he was elected to the National Board of Directors and assists Habitat for Humanity with the development and implementation of SHE management.

He also serves on the board of Habitat for Humanity Huronia and the Tottenham Beeton Chamber of Commerce. John lives in Simcoe County, Ontario and leads Global Village team builds.

L

Lynn

MOWBRAY

S

Susan

GREEN

usan Green joined Habitat for Humanity Edmonton as its first Co-Chair of Women Build in 2005 and served on the Board from 2006 to 2013. She continues to serve on Edmonton’s Fund Development Advisory Committee. In 2015, Susan was elected to the National Board of Directors. Her extensive executive experience includes Vice-President, Alberta Cancer Board, Executive Officer, Alberta Cancer Foundation, and Vice-President (External), University of Alberta. She is presently Chair, Alberta Gaming and Liquor Commission. Her volunteer work includes Crossroads International, Rotary, Pearson College, The Lieutenant Foundation Governor of Alberta Arts Awards Foundation and the Peter Lougheed Leadership College Mentorship Program.

T

Terry

FORTH

T

Toni

ROSSI

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oni Rossi has been a commercial real estate professional for over 25 years. She is Divisional President, Real Estate and Lending with Infrastructure Ontario. Prior, she was with Ontario Realty Corporation, Oxford Properties and Cadillac Fairview in senior operations, marketing, development and business management positions.

A passionate volunteer and fundraiser, Toni has served Habitat for Humanity since 2000. She was Chair of the Board of Habitat for Humanity Toronto and its first Chair of Women Build. Toni was elected to the National Board of Directors in 2014.

ynn Mowbray served on the board of Habitat for Humanity Cabot from 1996 to 2009, four years as Chair. In 2010, she was elected to the National Board of Directors where she continues to serve today. Lynn is retired from Newfoundland Power, where she worked for 30 years. Her leadership was instrumental in bringing the utility company on board as a corporate partner of Habitat for Humanity Newfoundland and Labrador. Lynn has now relocated to Lunenburg, Nova Scotia, and looks forward to her continued work with Habitat for Humanity.

erry Forth has lived in the Arctic and worked with its people and communities for over 30 years. His career has included work in the public, private and non-profit sectors across Canada.

Terry is currently executive director of the Nunavut Economic Forum. He has been active with Habitat for Humanity in Iqaluit as a founding board member since 2005.

Terry has also been on the National Board of Directors since 2009 as previous Chair of the Audit and Risk Committee, as well as serving on the Governance, Assessment and Risk and Nominating committees.

Terry has chaired the Habitat for Humanity Canada Foundation since 2012.

In October 2014, Terry was appointed to the Nunavut Planning Commission.

V

Violet

KONKLE

iolet (Vi) Konkle retired as president and CEO of The Brick.

Under her stewardship, The Brick initiated a three-year partnership with Habitat for Humanity Canada. Vi has extensive business and retail experience, having served as COO of Walmart Canada and executive vice-president of Loblaw Companies Limited, leading their retail business in Atlantic Canada.

Vi currently serves on the boards of Dare Foods and the NorthWest Company.

She has served on advisory councils for Halton Healthcare Services and Second Harvest, Toronto. Vi has served on the National Board of Directors since 2014.

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NATIONAL BOARD OF DIRECTORS #HabitatAGM

We Are One Habitat /// National Conference & AGM 2016

2016-04-20 3:38 PM

NATIONAL OFFICE STAFF

32

National Conference & AGM 2016 /// We Are One Habitat

Office of the President and CEO

Office of the Chief Operating Officer

Mark

Ticha

Susan

President and CEO mrodgers@habitat.ca Ext. 400

Senior Executive Assistant / Office Manager tmusiyiwa@habitat.ca Ext. 384

Chief Operating Officer ssmith@habitat.ca Ext. 390

RODGERS

MUSIYIWA

SMITH

Affiliate Support and Goverance

Finance and Administration

Cathy

Terry

Tashi

Bindi

Director, Affiliate Relations cborowec@habitat.ca Ext. 345

Director, Safety and Building Programs tpetkau@habitat.ca Ext. 338

Director of Finance tdolker@habitat.ca Ext. 391

Accounting Assistant bgandhi@habitat.ca Ext. 382

Alanna

Deanna

John

Paula

Project Manager, Standards Program asalpeter@habitat.ca Ext. 334

Manager, National Conferences and Education

Donor Database Administrator jgormaly@habitat.ca Ext. 350

Office Administrator ptung@habitat.ca Ext. 386

Jayshree

Laurissa

Sean

Manager, Indigenous Housing Program jthakar@habitat.ca 613.793.2963

Events Assistant lerickson@habitat.ca Ext. 267

Director, Information Technology scollington@habitat.ca Ext. 344

BOROWEC

SALPETER

THAKAR

PETKAU

MILLER dmiller@habitat.ca Ext. 323

ERICKSON

International Programs

DOLKER

GORMALY

GANDHI

TUNG

COLLINGTON

Marketing and Communications

Erin

Amy

Meghan

Katie

Director, International Programs eoneill@habitat.ca Ext. 353

Coordinator, International Programs aleblanc@habitat.ca Ext. 305

VP, Marketing & Communications mreddick@habitat.ca Ext. 385

Senior Manager, Communications kfranzios@habitat.ca Ext. 302

O’NEILL

LEBLANC

REDDICK

FRANZIOS

Derek

MLETZKO Senior Manager, Marketing dmletzko@habitat.ca Ext. 326

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Global Village

National ReStore and Product Services

Donald

Allison

Rob

Al

Director, Global Village dtaylor@habitat.ca Ext. 349

Program Coordinator adonahue@habitat.ca Ext. 247

VP, ReStore & Product Support rvoisin@habitat.ca Ext. 237

Supervisor, Eastern Canada Distribution Centre acosta@habitat.ca Ext. 354

Christy

Gwenanne

Anika

Daryl

Program Coordinator csennema@habitat.ca Ext. 254

Manager, Finance & Registration

Coordinator, ReStore Distribution Services abartholomew@habitat.ca Ext. 363

Eastern Canada Operations Manager dmorrison@habitat.ca Ext. 357

Kelly

Lorraine

Katherine

Ken

Program Coordinator ksquier@habitat.ca Ext. 229

Assistant, Finance & Registration lmombeshora@habitat.ca Ext. 248

Material Processor, Western Distribution Centre kdetlor@habitat.ca Ext. 333

Western Canada Operations Manager kmiller@habitat.ca Ext. 335

Maddy

Patty

Marty

Nadine

Support, Finance and Registration mfielding@habitat.ca Ext. 230

Assistant, Finance & Registration pbisch@habitat.ca Ext. 249

Director, ReStore Support mrobinson@habitat.ca Ext. 236

Coordinator, Product Services nanderson@habitat.ca Ext. 356

Paulo

Terri

Robert

Stephanie

Program Coordinator pdesouza@habitat.ca Ext. 251

Canada Builds Coordinator tvenkataramaiah@habitat.ca Ext. 367

Material Processor, Eastern Canada Distribution Centre rhamilton@habitat.ca Ext. 358

Manager, Product Procurement sashtonsmith@habitat.ca Ext. 359

TAYLOR

SENNEMA

SQUIER

FIELDING

DE SOUZA

DONAHUE

JORGENSON gjorgenson@habitat.ca Ext. 252

MOMBESHORA

BISCH

VOISIN

BARTHOLOMEW

DETLOR

ROBINSON

VENKATARAMAIAH

HAMILTON

COSTA

MORRISON

MILLER

ANDERSON

ASHTON-SMITH

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NATIONAL OFFICE STAFF

We Are One Habitat /// National Conference & AGM 2016

Resource Development Christopher

April

Louise

Matthew

Director, Major & Corporate Gifts cide@habitat.ca Ext. 360

Coordinator, Major & Corporate Gifts agibson@habitat.ca Ext. 383

Senior Development Officer, Major & Corporate Gifts lmalhotra@habitat.ca Ext. 351

Manager, National Projects mgustafson@habitat.ca Ext. 352

Matthew

Paige

Robyn

Stefanie

Senior Manager, Direct Marketing mtavares@habitat.ca Ext. 307

Senior Development Officer, Major & Corporate Gifts

Senior Development Officer, Major & Corporate Gifts rclark@habitat.ca Ext. 301

Manager, Strategic Partnerships, Carter Work Project scrispino@habitat.ca Ext. 306

IDE

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JOHNSON pjohnson@habitat.ca Ext. 325

MALHOTRA

CLARK

GUSTAFSON

CRISPINO

#HabitatAGM

TAVARES

GIBSON

2016-04-20 3:38 PM

National Conference & AGM 2016 /// We Are One Habitat

PROUD SUPPORTER of Habitat for Humanity since 2000.

MCAP Service Corporation | Ontario Mortgage Brokerage #10515 | Ontario Mortgage Administrator #11692

NATIONAL BUS OFFICE SCHEDULE STAFF

34

T

ransportation services will be provided to delegates staying at the Courtyard Waterloo St. Jacobs, our alternative accommodation hotel.

Please note, a bus will loop between the Courtyard and the Crowne Plaza during the hours indicated below.

Ensure you have all of your items needed for the day/events as these are the only times a bus will be available to transport you between hotels. The Front Desk Guest Service Agents at each hotel will be more than happy to help you arrange taxi services should you require transportation outside of these hours. Please note the cost of taxi service will be the responsibility of the delegate.

PICK UP TIME

DEPARTURE

DESTINATION

6:30am

Courtyard Waterloo St. Jacobs

Crowne Plaza

7:15am

Courtyard Waterloo St. Jacobs

Crowne Plaza

(First Pick Up) (Second/Last Pick Up)

Notes: Buses returning to the Crowne Plaza after HFH Waterloo’s Tour and Welcome Dinner will make a stop at the Courtyward Waterloo St. Jacobs.

PICK UP TIME

THURSDAY, MAY 5TH DEPARTURE

DESTINATION

6:30am

Courtyard Waterloo St. Jacobs

Crowne Plaza

7:15am

Courtyard Waterloo St. Jacobs

Crowne Plaza

(First Pick Up)

www.mcap.com

WEDNESDAY, MAY 4TH

(Second/Last Pick Up)

Notes: Buses returning to the Crowne Plaza after the Networking Dinners will make a stop at the Courtyard Waterloo St. Jacobs.

PICK UP TIME

FRIDAY, MAY 6TH DEPARTURE

DESTINATION

6:30am

Courtyard Waterloo St. Jacobs

Crowne Plaza

(Second/Last Pick Up)

7:15am

Courtyard Waterloo St. Jacobs

Crowne Plaza

4:45pm

Crowne Plaza

Courtyard Waterloo St. Jacobs

5:45pm

Courtyard Waterloo St. Jacobs

Crowne Plaza

10:00pm

Crowne Plaza

Courtyard Waterloo St. Jacobs

11:00pm

Crowne Plaza

Courtyard Waterloo St. Jacobs

12:00am

Crowne Plaza

Courtyard Waterloo St. Jacobs

(First Pick Up)

(First Pick Up) (Second Pick Up) (Third/Last Pick Up)

PICK UP TIME

SATURDAY, MAY 7TH DEPARTURE

DESTINATION

(First/Last Pick Up)

7:00am

Courtyard Waterloo St. Jacobs

Crowne Plaza

12:00pm

Crowne Plaza

Courtyard Waterloo St. Jacobs

(First/Last Pick Up)

*The times indicated are departure times. Please arrive 10-15 minutes early for loading. **These times may be subject to change depending on traffic and unforseen circumstances. ***Please don’t leave personal belongings on the bus, as Habitat for Humanity and Sharp Buslines are not responsible for lost or stolen items.

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VENDOR EXPO

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National Conference & AGM 2016 /// We Are One Habitat

WELCOME Delegates & Vendors •

TO WATERLOO REGION • Vendor Expo Passport Prize Draw Visit a booth, get a stamp.

Fill your passport, add your contact information, and drop it in the prize box located in the Grand Ballroom Corridor for a chance to win lots of great prizes provided by our vendors.

Prize winners will be announced on Friday, May 6th at 8am during the Plenary Session.

Visit Registration to pick up your prize.

All ballots must be received by 4:00pm on Thursday, May 5.

THANK YOU VENDORS

Global Neighbours

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DOW Canada

Dow is the official insulation and air sealing product supplier for all Habitat for Humanity builds in North America. By donating energy-saving products like STYROFOAM™ Brand Insulation and GREAT STUFF PRO™ Insulating Foam Sealants, Dow is helping Habitat for Humanity give new homeowners the opportunity to reduce monthly utility bills by reducing their home’s overall natural gas and electricity usage.

Presenting Sponsor

Genworth Canada

Gold Sponsor

Genworth Canada is the largest private residential mortgage insurer in Canada. The Company provides mortgage default insurance to Canadian residential mortgage lenders, making homeownership more accessible to first-time homebuyers. Genworth Canada differentiates itself through customer service excellence, innovative processing technology, and a robust risk management framework. For more than two decades, Genworth Canada has supported the housing market by providing thought leadership and a focus on the safety and soundness of the mortgage finance system. A national partner since 2000, Genworth Canada has donated over $6 million in support of Habitat Affiliates across Canada through the Genworth Meaning of Home Contest, Genworth Homebuilding Grants and the Canada Builds Program. 2016 will mark the 10th anniversary of the Genworth Meaning of Home Contest.

VENDOR EXPO

We Are One Habitat /// National Conference & AGM 2016

Orr Insurance & Investment

Orr Insurance & Investment puts its customers first – Serving you from 7 locations in Ontario, they deal with Canada’s leading insurance companies and are licensed across Canada.

With Orr Insurance & Investment, You’ve Got Options.

Gold Sponsor

Givergy

Gold Sponsor

Givergy is a fundraiser’s best friend! It’s an award-winning company which offers a range of cutting-edge technology platforms to help charities raise more. Be it online, through your own mobile device or using their dedicated tablets at an event, they have every nature of product to help charities raise more.

Global Village

Visit the Global Village booth, talk to representatives about how you can get your Affiliate involved in this growing program and pick up the latest information and marketing materials.

Brand Blvd. takes a proactive & fresh approach to providing quality promotional products & corporate apparel. That’s anything with a logo! They are in the business of surprise, delight, appreciation, awareness; BUILDING YOUR BRAND!

GAF

Founded in 1886, GAF is North America’s Largest Roofing Manufacturer. Advanced Quality, Expertise you can count on and Solutions made Simple.

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#HabitatAGM

Brand Blvd.

2016-04-20 3:38 PM

VENDOR EXPO

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National Conference & AGM 2016 /// We Are One Habitat

Elavon

Elavon is a leading international payments provider and wholly-owned subsidiary of U.S. Bancorp (NYSE:USB). They process more than 3 billion transactions annually and provide endto-end payment solutions for more than 1.3 million businesses globally. They help businesses grow by tailoring payment solutions for the retail, restaurant, e-commerce and hospitality sectors. They deliver flexible, secure and innovative solutions for small to enterprise businesses and single to multi-location operations.

Canada Builds

Now in its third year of operation, Canada Builds has exceeded expectations in mobilizing volunteers to assist our Canadian Affiliates across the country. Come visit the Canada Builds booth to find out how you can become a Host Affiliate or put together a team from your community to help your peers in other parts of our amazing country.

Global Neighbours

Our international impact goes far beyond the Global Village teams that travel the world. Come and chat with representatives from our International Program to learn about the impact your Tithe is having around the globe and how we are maximizing our impact through matching grants and empowering families in Haiti, Ethiopia, Cambodia and more! Explore how your Affiliate can follow your Tithe and send or join Global Village teams where local dollars from across Canada are making a difference.

Global Neighbours

Professional Association of Volunteer Leaders – Ontario (PAVRO)

This is your provincial organization which represents our profession of volunteer engagement by supporting YOU; a Manager, Administrator, Director or Coordinator of Volunteer Engagement.

Future Focus

Future Focus has been a long-time supporter of Habitat for Humanity and its Affiliates. Future Focus will be happy to support your Board and management team in strengthening leadership and achieving strategy.

Haiti: Empowering Families to Rebuild

After the earthquake, Canada has been supporting the retrofitting of hundreds of homes, significant infrastructure upgrades and training of thousands of individuals in construction and livelihood skills. Habitat Affiliates and our Tithe have been instrumental in empowering families in Haiti on a long term recovery path. Stop by our booth to learn more about the impact you are part of and the many community-led solutions that are driving sustainable outcomes in Port-au-Prince.

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Green Terra Homes

Green Terra Homes is Canada’s first & only CSA & CWB (Canadian Welding Bureau) certified manufacturer of factory built steel framed modular, mobile, tiny and park model prefab homes. The manufacturing facility in Trenton also manufacturers via onsite roll forming: steel truss, stud, track, siding, roofing, and trim products, as well as offering custom steel framing and fabrication for all types of homes and structures and is open to the public. Green Terra Homes Trenton factory manufactured steel homes and steel buildings are all designed to meet or exceed CWB standards, CSA standards and where applicable National Building Codes, Electrical Code, Plumbing Code, and local/regional codes in Canada and the USA.

Volunteer Management Professionals of Canada (VMPC)

VENDOR EXPO

We Are One Habitat /// National Conference & AGM 2016

VMPC is the champion in the field of Volunteer Management. Dedicated to advocacy, capacity building and networking, it connects and empowers a network of professionals and passionately elevates the quality of volunteerism in Canada.

Home Builders Blitz – A Productive Partnership

“Many of Habitat’s most prolific supporters have come from the building community whose members understand the importance of creating strong communities,” said Jonathan Reckford, CEO of Habitat for Humanity International.

Home Builders Blitz partners with the building industry to serve more families, without depleting Affiliate resources. Canadian Affiliates are encouraged to join in on this very successful program starting in 2017. Stop by our booth to find out more.

SiteDocs

SiteDocs allows you to manage your entire safety program from mobile apps and the web.

Going paperless with SiteDocs will save you time and help you maintain the highest standard of safety possible, making your safety program more efficient, more effective, and significantly enhanced.

Imagine Canada

Business Link Media Group

Business Link Media Group (BLMG) is an industry leader in the publishing of newspapers, magazines, specialty supplements, event programs and custom publications, as well as marketing through social media and online platforms. Business Link Media Group specializes in enhancing a business’ performance through the delivery of information, knowledge and awareness to targeted demographics.

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#HabitatAGM

Imagine Canada exists to work alongside other charitable sector organizations — and often in partnership with the private sector, governments and individuals in the community — to ensure that charities continue to play a pivotal role in building, enriching and defining our nation.

2016-04-20 3:38 PM

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National Conference & AGM 2016 /// We Are One Habitat

Habitat for Humanity Canada

477 Mount Pleasant Road, Suite 403, Toronto, Ontario M4S 2L9 416-644-0988 800-667-5137 www.habitat.ca

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