Hino Central Provides Quality and Durability for More than 20 Years By Nerissa McNaughton
ino Motors Canada Ltd., a Toyota Group Company, exclusively distributes Hino trucks in Canada. The brand has more than 40 years of history in the nation, and opened an assembly plant in Woodstock, Ontario in 2006. Customers across Canada depend on Hino’s reliable, high-quality trucks to perform with superior fuel economy and eco-friendly engineering. Hino Central Edmonton, under its parent company, DRIVING FORCE Inc., is celebrating more than 20 years in the medium-duty truck business. Hino Central also has locations in Calgary, Langley and Fort McMurray. Hino Central Edmonton is proud to showcase a variety of transport, utility, delivery and service trucks in a 16,500 square foot modern dealership. The facility includes nine service bays, an expansive parts department, and plenty of parking. “We sell high-quality, fuel efficient trucks and pride ourselves on the after sales service we provide our customers,” says Greg Tilley, vice president, Hino operations. “The Hino truck is one
of the most technologically advanced trucks in the marketplace. Being part of the Toyota Group, the technology and engineering that goes into these trucks is top notch. A lot of the components come from Japan and the trucks, for the most part, are assembled in Woodstock, Ontario.” “We specialize in more than new trucks, as we have a selection of good pre-owned trucks that we recondition and offer, as well as financing and leasing services,” Tilley continues. Tilley joined Hino Central in 1996 and is proud of the team of professionals that have been assembled over the years. Through their hard work, Hino Central has grown into one of Hino Canada’s premier locations across the country. Garry Pysyk, general sales manager, explains, “Our business is commercial trucks and we service a wide variety of vocations, including trucking/fleet companies, tow truck companies, furnace cleaners and many more. We sell class 4 to 7 trucks, with class 7 being our biggest seller.”
Hino Central | 20+ Years | 1
It’s more than the trucks, however, that contribute to Hino Central’s success. “Quality customer service and customer satisfaction,” Pysyk points out, “drives our decades-long success. We have earned the loyalty of the same customers year over year, in addition to attracting new ones to this high-quality brand.” In an industry that is very competitive in the best of times, and that has had to deal with the economic downturn in recent years, Hino’s products, and commitment to its customers, continues to set them apart. “We like to believe that the recession never hit us,” laughs Pysyk. “To be honest, it has impacted us but not as much as many other companies out there, because of our quality products and outstanding customer service.”
share. In 2009, we reintroduced the cab-over for two years, then brought out a redesigned cab-over in 2012. We currently offer both conventional and cab-over models in North America.” Hino protects its customers with Hino Watch, a program that runs for the first three years of ownership and is not dependent, as many such program are, on the truck’s mileage. Hino drivers need only call a toll free number from anywhere in Canada to access roadside assistance to get a towed to the nearest authorized Hino dealership. The program also helps drivers that are locked out of their truck, out of fuel, in need of a battery jumpstart, or troubleshooting for minor issues.
In fact, Tilley admits, “Supply can be a challenge. Hino is number 1 in market share in Canada and there is a very high demand for this product.”
Another industry leading program that is available is our 3 year Parts Warranty. Have a repair completed at an authorized Hino dealer and that part is covered for 3 year, unlimited mileage, including labor. It does not get any better than that.
“Hino introduced the conventional cab back in 2005,” says Pysyk. “We used to only sell cab-over trucks. When the conventional cab was introduced, that eliminated cab-overs from our brand in North America. The conventional cab had way more market
“Our goal is to make the process for our customers as easy as possible,” says Tilley. “We supply trucks, add decks, equipment, tailgates, pickers, etc. Then we provide maintenance and service for the life of the truck.”
to Hino Central on 20+ years in business!
We partner with vendors and manufacturers alike to provide leasing programs for the small and mid-ticket market.
587.921.6961 • www.meridiancu/mocc
Congratulations Hino Central on 20+ years of success from everyone at NAPA Auto Parts Edmonton!
Hino Central | 20+ Years | 2
9835 - 199A Street, Langley, BC Phone: 604-888-2812 Fax: 604-888-7689 Toll Free: 1-800-663-6761
Dry freight Curtain side Insulated Glass Racks
Cutaway Specialty Bodies Flat Decks Maxon Liftgates
Congratulations to Hino Central! We are proud to be a part of your success. www.collinsmfg.com
Trevor Robertson, #1 rated Hino technician in Canada on the Hino Central team!
Equally impressive are Hino’s warranty programs that deliver peace of mind along with “Total Support” and the signature Hino Premium Protection. Conventional and COE warranty packages are available and include preventative maintenance. “We are in four different locations that are all interconnected so customers can service their trucks anywhere we operate,” says Tilley. “Although our shops service all makes and models, we specialize in Hino, and our technicians are factory trained.”
Hino Central is proud to have Trevor Robertson, the #1 rated Hino technician in Canada on their team. He earned this distinction earlier this year when Hino Central participated in a sales, parts and service skills competition during a national dealer meeting in Ontario. Eric Smith, senior vice president, sales and customer support for Hino Canada, had this to say about the skills competition: “We
DEL is Canada’s truck body up fitter of choice with operations across Canada.
A proud supporter
OF HINO CENTRAL AND
Congratulations to Hino Central! We are proud to be a part of your success.
BUSINESSES IN OUR COMMUNITY.
Hino Central | 20+ Years | 4
10571 178 St NW, Edmonton, AB T5S 2K4 (780) 453-7979 www.delequipment.com
really wanted to underline how important it is for our dealers and customers to understand that each and every individual in each department of our company is what makes the Hino experience so unique. We need everybody to pull in the same direction to ensure total support to our customers, whether it’s a matter of sales, parts, service or the three at the same time.” Parts teams had to compete in 15 different stations that covered all aspects of the Hino business, including video and warehousing, storage, factory specs, and one-on-one battle rounds with last year’s champion. Service teams had to correctly diagnose and identify malfunctions and were judged on
how they handled tools, accessed manuals, and their ability to monitor and interpret relevant data. The competition proves just how dedicated Hino Canada is to its brand, its dealerships and its people, and Hino Central couldn’t be prouder to be part of such a never-ending commitment to quality and dependability at every level. The team, from the sales floor, to the service bays and parts counter, work seamlessly together for the good of the company and its many customers, and maintains ongoing training in all aspects of their jobs to ensure peak performance.
Multivans Inc would like to Congratulate Hino Central on their 20+ years in business! Serving the Alberta market place since 1962 as the most recognized Truck Body Manufacturer in Canada. 13289 Coleraine Drive Bolton, Ontario L7E 3B6 Main: 905-857 3171 • Toll Free: 1-800-689-9249 • Fax: 905-857-9863
Hino Central | 20+ Years | 5
“The most rewarding thing for me,” says Pysyk, “is the team. The people we work with come first and foremost. It’s a great place to work, which is why a lot of us have been here well over 10 – 15 years.” Under the company’s DRIVING FORCE banner, Hino Central is also pleased to be a supporter of community events and non-profit initiatives, and they are happy to give back to the cities that have supported and welcomed the brand for many years. Hino Central also appreciates the role that DRIVING FORCE plays in the success of both the dealerships and the Hino brand. “They are not only our parent company, they are one of our biggest customers as well. Their large fleet of medium-duty rental trucks is exclusively Hino product,” says Tilley. Hino Central thanks all of it’s suppliers and associates for their support and looks forward to continuing to supply the region with some of the highest-quality, most durable and ecologically responsible trucks on the market.
10931 184 Street NW, Edmonton, AB T5S 0A6 • (780) 474-4667 www.hinocentral.com
Congratulations to Hino Central! We wish you many more years of continued success. Car Brite is the industry’s leading manufacturer of professional automotive reconditioning products.
CONGRATULATIONS HINO CENTRAL, ON OVER 20 YEARS OF SUCCESS!
Welding & Fabrication Ph: (780) 460-4511
Fax: (780) 459-3422
ProNorth Industrial Park, Sturgeon County, AB
Auto Detailing • Tires and Rims • Reconditioning Center
Email : firstname.lastname@example.org - Website: venturesmfg.com
780.489.6633 | jamboauto.ca | 11951-167 St Edmonton, AB
Hino Central | 20+ Years | 6