Business in Edmonton - May 2020

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JOBBER WINS

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THE JUNIOR ACHIEVEMENT NORTHERN ALBERTA INNOVATOR AWARD

B UILDING HOPE, BUILDING FUTURES

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Volume 8 | Number 5

REGULAR COLUMNS

7

Finding Inspiration in the Darkness

By Terry O’Flynn

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CONTENTS

21 25 28

Manufacturers and Governments Will Change After COVID-19

By David MacLean

Building Hope, Building Futures

By Dylan MacDougall

Food: It’s All About Access How companies large and small keep us fed during a crisis

By Nerissa McNaughton

Edmonton Chamber of Commerce

COVER FEATURE

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J obber Wins the Junior Achievement Northern Alberta Innovator Award

By Nerissa McNaughton

ON OUR COVER: ABOVE: SAM PILLAR AND FORREST ZEISLER, CO-FOUNDERS OF JOBBER. PHOTO SOURCE: JOBBER

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COMPANY PROFILES

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WELDCO

Celebrates 75 Years

Kemway Builders Celebrates 30 Years

35

Liftboss is proud to introduce another first in the construction industry, JCB’s compact, tracked backhoe loader. The 1CXT provides superior maneuverability, an optional handheld tool auxiliary, as well as a universal quick hitch that is compatible with most skid steer attachments. The machine is equipped with a 49 hp engine that requires no aftertreatment. iftboss Inc. was established in May 2006 by adding JCB construction equipment in 2017 has been Lessfour than six feet wide 7-feet-6 other backhoe loader willmore fit. partners John and and Andre Gagnon,tall; Daleput it to awork great where addition,no and has made Liftboss Inc. even

L

Beatty and Marc Tougas to be a one stop shop visible in the heavy equipment industry in Alberta. dealership for all material handling needs. Having They will always stay true to their material handling worked in the industry before, the four partners, roots, but having an established and well respected Give us a call for more info or to arrange a demo. pooled all there resources, previous experience construction line has solidified the fact that Liftboss together and designed a new business model to fill Inc. is here for the long haul and ready to compete. the much needed niche that the industry needed.

Liftboss Inc. is an Alberta owned and operated Whether you are looking for a new machine, a rental, dealership, offering new and used equipment sales, service or parts on an existing unit, or simply want a total parts department, forklift rentals, forklift a second option on something, give them a call and training, trained and certified mechanics to perform they will be happy to point you in the right direction. repairs in shop and service vehicles to handle on site As a group, Liftboss Inc. do what they do based repairs. Liftboss Inc. prides it’s self on quick response on four core values: do what you say you will in a time to customer’s breakdowns. timely manner; be open and honest; do whatever it takes; and service the customer above all else. As Customer service was the reason the company each department grows, each team member is held was born, and has captured an impressive share accountable to those principles, their focus of business for Liftboss. In the past 3 years, the is to be a quality company that people downturn in the Alberta economy has definitely are proud to work for. affected the sales activity, but comparatively the service and parts business has noticed substantial growth. The sales team builds portfolios for each client’s needs and service preferences; this way, they can have a conversation with a client instead Introducing the future of construction equipment. of simply walking them around the The new JCB Hydradig is the world’s first wheeled excavator and showroom. Their clients appreciate tool carrier designed for purpose and built without compromise. the attention and reward them with Travel to—and around—work sites faster than ever, maneuver into repeat business and referrals.

tight spaces with greater safety, and apply the right attachments

Material handling and forklifts werewhere and continue to be they’re needed. a huge part of what Liftboss Inc. has grown from, but

Contact Liftboss JCB for more information.

EDMONTON BRANCH 7912 Yellowhead Trail Edmonton, AB (780) 474-9900

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THIS ISSUE’S CONTRIBUTORS Nerissa McNaughton Dylan MacDougall

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FINDING INSPIRATION IN THE DARKNESS // TERRY O’FLYNN

Finding Inspiration in the Darkness

BY TERRY O’FLYNN, CHAIRMAN, ALBERTA ENTERPRISE GROUP

D

uring this time of uncertainly, I find myself reflecting and in a state of gratitude for the people that have been a source of hope and inspiration for Alberta for so many years. One of those people is JR Shaw.

I have a fond memory that involves JR. Back in 2006, we found ourselves seated at the same head table with the famous businessman during an event. What an honor for a kid from Sherwood Park. Determined to mine his many years of experience and entrepreneurship, I offered a glass of wine to get the conversation flowing. Mr. Shaw and I enjoyed the wine and conversation. He talked with me until only we and our patient wives remained in the room.

James Robert (JR) Shaw was born in 1934 and grew up on a farm in Ontario. He credits his parents, Francis and Lottie, for instilling in him an outstanding work ethic and an entrepreneurial drive. Although he started his career working for his father at the Shaw Pipe Protection plant in Hamilton, ON, his frequent trips to Alberta to oversee branch work made him fall in love with the province, so, JR moved his family to Sherwood Park, Alberta in the early 1960s.

JR passed in late March. He is remembered as the pioneer of Shaw Communications Inc., and as a philanthropist that changed the lives of many during his long and successful career. For his contributions to the province, JR was inducted into the Alberta Order of Excellence in 2008.

JR loved Alberta and it’s not hard to see why. He never stopped recognizing or believing in the potential of our province and what it had to offer the world. He never stopped cheering for or supporting the hardworking men and women that made this province run.

Alberta would do well to adopt his personal mantra right now.

As the COVID-19 pandemic ravages the world, a number of flaws in Alberta’s already cracking systems have been exposed locally and globally. A stressed energy industry, a growing provincial debt, divided politicians and the ongoing debate about the lack of cohesive initiatives to protect the environment have come to the forefront. I have been very vocal about how I longed for every Albertan to pull in the same direction, to listen to each other and to work together for the good of the province.

Now, in the midst of unbearable sorrow, we find undeniable hope. We are talking, and we are listening.

Our leaders are pulling together, offering robust support to individuals and businesses. Money is flowing, being reallocated to help companies stay afloat and people pay for necessities. Despite the severity and the sad reality of the deaths and critical cases, Alberta’s case rate remains manageable so far (and low compared to many other similar regions around the world). Albertans, while staying apart, have truly come together.

The pandemic is dire and the assistance programs are not perfect, but for the first time in a long time, we are all getting on the same page and that gives us hope in this darkest of times. Alberta was built on the strength and vision of men and women like JR Shaw who always saw Alberta as the powerhouse it truly is. We need to remember that now.

We built Alberta once and we can do it again. Let’s move forward to tomorrow – together.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MAY 2020

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MANUFACTURERS AND GOVERNMENTS WILL CHANGE AFTER COVID-19 // DAVID MACLEAN

Manufacturers and Governments Will Change After COVID-19

BY DAVID MACLEAN

W

eeks before the coronavirus outbreak was labeled as a global pandemic by the World Health Organization, Alberta manufacturers were feeling symptoms.

As Wuhan, capital city of the Chinese Hubei province, endured a horrific COVID-19 outbreak, many Alberta manufacturers saw their once-reliable supply chain wobble. Wuhan’s key industries include optoelectronics, steel manufacturing, petrochemicals and pharmaceuticals. Companies like Honda, Citroen, Shanghai GM and Renault all have significant operations in the city. In 2016 Wuhan hauled in an estimated USD$22.45 billion in foreign direct investment.

Wuhan eventually shut down completely and the effects were felt around the world. A similar scenario played out when Italy began to fail under the weight of the pandemic, albeit to a lesser extent.

The COVID-19 pandemic shines a bright light on the extent to which Canada is exposed to global supply chain disruptions. In a prescient blog post published more than a year ago, Toronto Doctor Iris Gorfinkel raised an alarm around Canada’s reliance on China for most of its active ingredients in Canadian drugs. She points out that the last penicillin manufacturer in North America closed its doors in 2004. Local drug manufacturers simply couldn’t compete with state-owned and highly-subsidized Chinese operations.

One of many bright lights shining through this catastrophe is that once we’re through to the other side, governments and manufacturers will be taking a long, hard look at reliance on foreign manufacturers. But this inevitable conversation is fraught with danger. There will be knee-jerk calls for extreme forms of protectionism that, if reciprocated by our global

THE COVID-19 PANDEMIC SHINES A BRIGHT LIGHT ON THE EXTENT TO WHICH CANADA IS EXPOSED TO GLOBAL SUPPLY CHAIN DISRUPTIONS. competitors, would hammer our local exporters. The benefits of free trade generally outweigh the risks.

There is a compromise as we move toward economic recovery. Albertans and their policymakers should reflect on how exposed we truly are to global supply disruptions. When it comes to public procurement, we need to look at how chasing the lowest bid possible undervalues the long-run value of strong local supply chains. For example, The City of Edmonton might have saved a couple percentage points on the Walterdale Bridge with the builder using cheap Korean steel, but the project was a fiasco coming into service two years late with massive cost overruns.

Alberta companies also need take an honest look at their procurement practices and determine if the “lowest bid wins” is always the best policy in the long term. They may find that a little extra investment up front in nurturing a local supply chain pays off in consistent dividends down the road.

The Edmonton economy will be focused on restarting over the next few months, but eventually the dissection of our crisis response and how future crises can be prevented will begin in earnest. We must resist the temptation of protectionism and embrace the benefits of global trade and competition while, at the same time, reassessing the value of strong local supply chains.

CANADIAN MANUFACTURERS & EXPORTERS (CME) IS THE VOICE OF CANADIAN MANUFACTURING. CME REPRESENTS MORE THAN 2,500 COMPANIES WHO ACCOUNT FOR AN ESTIMATED 82 PER CENT OF MANUFACTURING OUTPUT AND 90 PER CENT OF CANADA’S EXPORTS.

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ATB Donates Funds to Local United Ways

In an effort to address the needs of their communities due to the COVID-19 pandemic, ATB Financial shared $250,000 in funding in April to support United Ways across Alberta. The company says that this is only one example of how the province is rallying to be there for the most vulnerable during this time.

United Ways are leading efforts in collaboration with partners to help communities overcome the challenges that the outbreak is causing. Although four key areas have been identified as the most immediate supports required for the Alberta Capital Region: basic needs, help for seniors, mental health and community services, the way the funds will be distributed will be tailored to best serve the unique needs in each community.

“We know that in our region many people couldn’t prepare for how COVID-19 is affecting their jobs and families.

Individuals and families in our region who were already struggling to make ends meet need more help than ever.

Local people without a safety net are being pulled into poverty by the ripple effects,” said Rob Yager, president & CEO of United Way of the Alberta Capital Region. “This investment is a demonstration of ATB’s leadership during a crucial time as local needs continue to grow, and the impact we can make when we work united.”

more than ever, is the time to band together to support one another, “especially those charities like United Way who are quickly identifying the most pressing needs and actioning help across the province.” Stange also encouraged other organizations to do what they can to help all Albertans get through this challenging time.

ATB’s deep roots in the community made it easy for them to identify the United Way as the charity of choice for these funds. Alberta’s United Ways are deeply connected to its various communities, like ATB, placing them in the best spot to deploy financial resources effectively.

United Way organizations are positioned to work rapidly with frontline agencies, local municipalities and partners across Alberta to uncover the greatest needs and organize to achieve the greatest impact.

“Everyone across Alberta is feeling the impact of COVID-19, and those most vulnerable in our communities need support now more than ever,” said Karen Young, president & CEO of United Way of Calgary and area. “ATB’s leadership and generosity will make a real difference to our local partners and agencies on the ground, who are working tirelessly to provide for people and families at risk. We know that the needs are urgent, and the challenges in our communities are changing and growing every day.”

“ATB Financial and the United Way organizations of Alberta have a long history of listening to Albertans and providing help where it is most needed,” said Curtis Stange, president & CEO of ATB Financial. He shared that now,

United Way is a charity organization that looks at the big picture in order to deliver a coordinated network of services and programs that address a range of needs for children and families who are struggling.

ABOVE: CURTIS STANGE, PRESIDENT & CEO OF ATB FINANCIAL. PHOTO SOURCE: EPIC PHOTOGRAPHY INC.

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Empowering Businesses to Enable Solutions

THE ORGANIZATION IS ALSO PROVIDING A WAGE SUBSIDY FOR SMES WANTING TO HIRE A POST-SECONDARY RESEARCHER FOR A FOUR-MONTH

Small to medium-sized businesses (SMEs) may qualify for a once in a lifetime opportunity to fast track their products from concept to reality, thanks to a national research organization dedicated to combating the COVID-19 pandemic.

If your business has come up with a pandemic-fighting concept but doesn’t have the resources to get the idea off the ground quickly enough, Mitacs can help. Mitacs is a notfor-profit organization that fosters growth and innovation in Canada by solving business-related challenges through research solutions and academic institutions. Mitac’s unique initiative will help eliminate roadblocks and help these businesses expedite their coronavirus-related projects by securing government funding, research resources, equipment and post-secondary interns – in a matter of days.

“Our team is committed to supporting the development of innovative solutions for Canada and the world,” says John Hepburn, CEO and scientific director of Mitacs. “In response to federal and provincial government announcements of funding for coronavirus research, our 80 business development experts nationwide are poised to guide SMEs through the process and give them access to the talent and tools needed to succeed.”

Assisting SMEs in answering government calls-for-proposals by helping to complete Mitacs funding applications is a big part of what the team does. Mitacs also matches businesses with top researchers at Canadian universities and colleges according to the skills and expertise required to develop each particular solution.

Coding, prototyping, monitoring cell cultures, managing data, and creating visual presentations of modelling are part and parcel of many SMEs’ potential solutions. Because of this, Mitacs has added the invaluable asset of college

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INTERNSHIP TO HELP DEVELOP COVID-19 SOLUTIONS. interns to their mix of resources in order to support project development and provide assistance in these crucial areas.

Commercializing products, services, and technologies faster than would otherwise be possible is the key to this initiative, and interns make it possible according to Mitacs.

The organization is also providing a wage subsidy for SMEs wanting to hire a post-secondary researcher for a fourmonth internship to help develop COVID-19 solutions.

Mitacs will cover 75 per cent of the intern’s $15,000 salary, which means that businesses with qualifying COVID-19 projects during this finite period will contribute $3,750 for a four-month internship, with the remaining $11,250 salary being covered by Mitacs through government and other funding sources.

This marks a significant boost from the roughly 50 per cent that they usually cover for researchers.

“This increased funding leverage is unprecedented in Mitacs’s 20-year history,” Hepburn explains, adding that Mitacs has already deployed resources to mobilize Canadian researchers to develop solutions for projects ranging from improved facial masks to a COVID-19 vaccine. The organization’s business development team is also serving as connectors for calls for highly needed specialty equipment, including 3D printers and ventilators.

“While we continue to focus on our core operations and established programs, Mitacs is committed to doing our part during this global crisis,” Hepburn says. “It is our hope that this initiative will give SMEs the support needed to provide in demand solutions at this unprecedented time.

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BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MAY 2020

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EPIC PHOTOGRAPHY: We Work Where You Work

by Nerissa McNaughton

I

n 2002, photojournalists Jason Scott, John Ulan and Ian Jackson decided to join forces to create Epic Photography. In addition to their experience in covering landmark events across Western Canada, they created a unique product for the wedding industry – wedding photo essays.

“As photojournalists we are trained to work in any conditions and be able to take on any photographic challenge,” says Jackson, owner and lead photographer.

“One of our favourite things is working on photo essays.

It takes time to tell someone’s story in photos. There is a thrill in knowing you were there at exactly the right moment to preserve a memory in a photograph.”

Along with weddings, the partners discovered further project opportunities in the corporate sector, healthcare, education, non-profit organizations, print media, and with the Government of Alberta. Despite their success as wedding photographers, their status as in-demand photographers required them to specialize. The trio decided to shift the focus from weddings and concentrate on events, advertising, and company portfolios.

Epic has been the official photographer for many key events in Alberta, including the Queen’s visit to the Legislature in 2004, photographing the Fallen Four Memorial in 2005, covering Premier Peter Lougheed’s State Memorial for the Premier’s Office and the Alberta Legislative Assembly in 2012 and being the official photographers for the Edmonton organizing committee of the FIFA Women’s World Cup in 2015.

“It has also been our great privilege for the past 16 years to be the photographer of record for the Alberta Legislative Assembly,” Jackson adds.

Over the years the partners moved on to other interests and started families. Scott became a mortgage broker in 2007 and Ulan accepted a position at the University of Alberta in 2010. Jackson remains as the owner and contracts with other photographers when required. One thing that has never changed is the quality, variety and skill for which Epic has always been known.

“From the start I have always wanted Epic to be the place you can go to solve problems,” says Jackson. “If you want to figure out how to cover the visit of the Queen to the Legislature, we can do that. If you want to catalogue weeds for a fertilizer brochure, we can do that too. We have continuously added to our skill sets, moving into the world of videography and video editing. Epic has done music videos, projections for theatrical productions, as well as live broadcasts on the web.”

He continues about some of his most memorable assignments, “It was such a privilege to photograph the father receiving help from a nurse with his premature baby. It was as much of a privilege to be up at 6 a.m. in small town Alberta to watch a cook prepare the morning meal for the local seniors’ residence. If I was only allowed to take one type of photo for the rest of my life it would be healthcare workers caring for their patients. One of my favourite moments is a job we did for Alberta Health,

building a stock image portfolio. For stock images Epic works with companies to set up locations and subjects and we take photos of company’s workers doing their jobs.”

Jackson concludes, “You have a choice in your brand photography; use real people. Your customers will respond to actual people photographed in a real moment.”

Learn more at @alwaysepicphotos on Instagram, Epic Photogs on Facebook and epicphotography.ca.

JOBBER WINS THE JUNIOR ACHIEVEMENT NORTHERN ALBERTA INNOVATOR AWARD // COVER

JOBBER WINS

THE JUNIOR ACHIEVEMENT NORTHERN ALBERTA INNOVATOR AWARD 16

MAY 2020 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

JOBBER WINS THE JUNIOR ACHIEVEMENT NORTHERN ALBERTA INNOVATOR AWARD // COVER

BY NERISSA MCNAUGHTON

T

he creators of Jobber, who are the latest Junior Achievement Northern Alberta Business Hall of Fame Innovator Award recipients, have won for a platform that has new significance around the world. Even before the outbreak of COVID-19, both businesses and employees were exploring ways to work remotely. The ability to operate a low-touch business is one of the many benefits that Jobber’s software offers to small home service businesses.

Its platform allows customers to manage operations, crews, and schedule jobs anytime, anywhere. The founders’ timely concept has earned them a well deserved spot in the JA Hall of Fame.

The Innovator Award is proudly sponsored by Grant Thornton.

“Grant Thornton’s role is to help facilitate the selection committee meeting as well as to help tabulate the results,” says Jenny Pon, principal. “A business that focuses on innovation is a business that is preparing for the future.

Innovation, whether that is through process or product, is one of the keys to a business’ survival. Recognition programs such as the Junior Achievement Alberta Business Hall of Fame can help propel a business to new levels.”

She continues, “The Alberta Business Hall of Fame exemplifies the profound impact our business leaders can have – it serves as motivation for the students, and all of us, of what can be achieved by one person. It is a real testament to the entrepreneurial spirit and leadership in the Northern Alberta business community. At Grant Thornton LLP, we’re purpose-driven and committed to helping our clients, colleagues and communities thrive. We believe this strongly aligns with Junior Achievement’s vision for Northern Alberta, and are honored to support the growth of our business leaders of tomorrow.”

Co-founders Sam Pillar, CEO and Forrest Zeisler, CTO shared a common vision for the business from the start.

“I worked as a freelance software developer. Most of my clients were small businesses, and I noticed some challenges

they were having managing the day-to-day tasks of operating their businesses,” says Pillar. “There weren’t many solutions available for them back in 2009, especially those in the small home service space. I randomly connected with Forrest — who was also a freelance developer — one day at a local coffee shop. He happened to have a friend at a local painting company that was struggling with some of the same issues my clients were having. We started working with each other almost immediately to build what would eventually become Jobber. Since then, we’ve helped tens of thousands of small business owners become more successful in their trade, spend more time with their families, and contribute to their communities. Helping small businesses succeed is why we started Jobber and seeing them reach success with Jobber is what keeps us moving forward.”

“Most people are surprised to learn that we’re based in Edmonton,” says Zeisler. “Edmonton isn’t exactly known for building industry-leading global technology brands, but I see this notion changing with the rich tech talent in the region.”

Jobber incorporated in October 2010 and officially launched in 2011. The company outgrew two offices by 2013 before settling into its current location on Jasper Ave. In 2017, Jobber opened a second office in Toronto and expanded across three floors in Edmonton. New departments such as BizOps and Growth were added and high-level backers Point Nine Capital, Version One Ventures, and OMERS Ventures were investing.

Both locations continued to grow, with the Toronto team moving into a larger space in 2019 and the Edmonton team signing a lease to relocate to their biggest office to date in mid 2020. Today there are more than 200 employees across the company, including new executives Sara Cooper, VP of people, and Shawn Cadeau, chief revenue officer. Additional Jobber departments include fintech, public relations and partnerships.

Zeisler notes, “While there are software solutions available that provide some of the same features and functionality as Jobber, such as scheduling jobs, managing crews,

LEFT: SAM PILLAR AND FORREST ZEISLER, CO-FOUNDERS OF JOBBER. PHOTO SOURCE: JOBBER

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MAY 2020

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JOBBER WINS THE JUNIOR ACHIEVEMENT NORTHERN ALBERTA INNOVATOR AWARD // COVER

invoicing customers, and collecting payments, Jobber is the only business management software in the industry that offers free personalized training and support to all of our customers over the phone, over chat and by email. We do this because we’re committed to helping small business customers be successful at every stage, whether they are a sole operator or running a million-dollar lawn care company. Our customer-centric approach is cemented in our company’s core values and is something that is practiced by everyone on our team.”

One of Jobber’s hurdles was educating entrepreneurs in the home service industry on the value of adopting a business management solution based in technology.

“I’d say our biggest challenge was educating a market that still largely runs their businesses using pen and paper on the value of switching to a technology solution like Jobber,” confides Pillar. “Even though a solution like Jobber will save a business an average of seven hours a week, the upfront time and investment in transferring pen and paper systems into the platform can seem daunting to some. When you’re a small business, switching to another system, regardless of how easy it is to use, can take time – especially for those seasoned entrepreneurs who spent the last 30 years doing everything manually.”

“Small businesses are the backbone of our economy and knowing that we can help improve their success rate and prevent them from getting pushed out of the market by larger competition is truly rewarding,” adds Zeisler.

“Small businesses bring so much to local communities.

They support extracurricular school teams, charities, donation drives, and so much more. Without the support of these businesses, so many of these local groups would not be able to get the funding they need to keep their doors open and support others in their communities. It’s incredibly rewarding to watch our customers grow, open more offices, see them add additional employees to their teams, and then hear about how they’re giving back to local causes.”

He continues, “What I also find rewarding is seeing how passionate our people are about the company and what we’re doing to support small business. There’s an inherent risk when joining a startup. From an outsider’s perspective they can

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appear to be wildly successful one day and cease to exist the next. It’s humbling to know how committed our people are to realizing Jobber’s dreams and executing on our mission.”

Even with their runaway success, both men were surprised to learn they had won Junior Achievement’s Innovator Award.

“We were surprised and honoured. We admire the work that Junior Achievement does to support young people in the community and to help prepare them for success. It always feels good to be recognized by the community and organizations that we respect.”

There is little time to celebrate at the moment as the pandemic has brought the need for their technology to the forefront of business owners’ minds.

“The COVID-19 crisis is highlighting some specific examples of why it’s important to have good technology in place, and I think a lot of companies will think critically about how they can improve the fundamentals of how they operate their businesses because of this situation,” says Pillar. “Technology like Jobber allows you to decouple running a business from the physical space of the business itself. Right now, having access to records and information about commitments to customers at home and on the go is critically important for our customers. Having solid technology in place means that when the unexpected happens, businesses are better able to deal with the situation, and ultimately are more likely to succeed.”

“During the last few weeks,” Zeisler adds, “we’ve seen service providers across a few industries experience downtime as regulations around essential and non-essential services were defined by the government. Despite this downtime, we noticed that our customers were still logging into their Jobber accounts as normal. When speaking to some of them, we learned that many service providers were using this downtime to work on the business and implement features on Jobber that they previously didn’t have time to explore – things like setting up integrations, working on future marketing campaigns, cleaning up contacts in their CRM, and using our client hub to build more meaningful relationships with clients. So, while some customers were unable to perform work as normal, they were able to better prepare themselves for the post-pandemic rush.”

Navigate Uncertainty Everyone has a role to play during the COVID-19 pandemic.

Ours is helping you make sense of government programs, tax policy and providing insights and strategies to guide you forward.

Visit our COVID-19 Business Advice Centre

MNP.ca/COVID-19

JOBBER WINS THE JUNIOR ACHIEVEMENT NORTHERN ALBERTA INNOVATOR AWARD // COVER

has an annual operating budget and our volunteer committee, that includes people from across every department, is responsible for researching, advising and carrying out community events across Edmonton and Toronto. Some of the causes we’ve supported include Pride Toronto and Edmonton, Edmonton’s Food Bank, Movember, and Sage Seniors Association.

Zeisler continues, “Now, more than ever, small businesses need to adapt to changes in customer expectations. Today, it’s all about convenience and speed. Even industries that are viewed as traditional and low-tech, the ones that Jobber serves, must pick up the pace in order to meet customer expectations and keep up with increased competition.

“Customers expect businesses to be highly responsive and to accept online payments. They want to book services online, pay by clicking a button, have automated reminders, and more. If they need something fixed, customers want information in real-time on the name of the technician and when they will arrive. Technology solutions like Jobber enable these features and even automates them. It would be nearly impossible to meet customer expectations without some sort of management tool facilitating it.

“Without technology, small businesses simply wouldn’t be able to compete against large corporations. With many responsibilities to juggle it can be easy to forget something in the customer journey and process, which can be the difference between winning or losing a job.”

Jobber is also passionate about supporting the community and has two company-sponsored programs called Jobber Cares and JUMP. Pillar explains, “Jobber Cares engages our employees in social responsibility activities while reinforcing Jobber’s company values (Be Humble, Be Supportive, Give A S*it). The program

“JUMP helps post-secondary students make the leap from post-secondary to careers. The committee executes five to six events a year, such as panels and workshops, and it is fully run by Jobber employees who volunteer their time and skills to teach others. JUMP provides a great opportunity for development in teaching, leadership, and public speaking. Most importantly, it allows us to be humble about our experience, be supportive of others’ career journeys, and care about the community that supported Jobber.”

The co-founders are profoundly grateful for their clients, investors, team members and supporters that have got the company to where it is today. They also fondly remember client zero, Graham Audenart of Painters Enterprise.

“Our first customer sticks out in my mind because he was instrumental in helping us shape our platform in the early days. We are so grateful for that,” says Zeisler. “He was an inspiration then and he remains one now – and he’s still a customer!”

Sam concludes, “Our focus these days is to continue iterating on our platform based on customer and industry feedback.

We’re scaling the business as efficiently and quickly as possible without breaking anything in the process. We have the necessary talent, tools, and opportunity to continue building a global company that will make a meaningful impact in the home service industry. We’re incredibly proud of the work we’re done so far, but we’re just getting started.”

Pillar and Zeisler will receive the award at the Junior Achievement Northern Alberta Business Hall of Fame Celebration on September 16. For tickets, visit www.janorthalberta.org.

LEFT: FORREST ZEISLER AND SAM PILLAR, CO-FOUNDERS OF JOBBER. PHOTO SOURCE: JOBBER

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MAY 2020 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

BUILDING HOPE, BUILDING FUTURES // CONSTRUCTION

BUILDING HOPE, BUILDING FUTURES

BY DYLAN MACDOUGALL

T

he world has changed. Within a few short weeks people around the globe were forced to reconsider what was considered essential and how we would interact and care for each other. For some, however, that duty of care has always been a driving passion – one that is helping to build hope and inspiriting others right here in Edmonton.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MAY 2020

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BUILDING HOPE, BUILDING FUTURES // CONSTRUCTION

Exquisicare Exquisicare is an organization, founded by Dawn Harsch, that aims to transform the culture of long-term care by providing “real loving homes for our elders so they can live with safety, security and love through all the remaining phases of their life.”

Through Exquisicare, Harsch wants to help seniors live more comfortably by providing them with an alternative to traditional, institutional long-term care homes, and to “create a nurturing and loving environment where elders are cared for with reverence in a residential and family-like setting.” As Harsch explains, private care facilities are very important, since “our funded system becomes increasingly more and more taxed . . . and there are people that want a different way to care for their loved ones outside of the healthcare system.”

do. Our residential homes are built to a full commercial spec but maintain that homey residential feel.”

Located in West Edmonton’s Cameron Heights, Exquisicare’s third home, which is planned to be completed this year (dependent on current COVID-19 circumstances), combines everything the company learned from building its first two long-term care homes.

With the current crisis, Harsch believes that she has a duty, now more than ever, to provide care for seniors. “I have not only a duty to them to provide care,” she says, “but a duty to society on a whole to continue to provide care for seniors and help keep them out of the emergency rooms.”

Harsch explains, “This new location will be for individuals that have had a stroke or some other disease that does not affect their cognition. It’s for people that don’t have dementia. We are very excited about the location, and residents in the community are also excited that they will have an option close to home for their aging parents, and that they will have seniors integrating into the community.

The Cameron Heights Community League even offered us a garden plot that is next to a playground to help with generational mixing.”

She understands what trying times we are in, and guarantees, “We are doing everything we can to keep people working and to build. Regardless of how this goes, there is still going to be a huge demand for senior care, and we want to be able to meet that demand.”

Harsch notes that the construction process on Exquisicare’s third home has been going very well thanks in large part to their excellent contractor, Rescom.

“I can’t say enough good things about Rescom,” she praises.

“Since they construct for both residences and commercial facilities, they have a very unique understanding of what we

Jessie’s House Jessie’s House, a project started by Lynne Rosychuk and the Jessica Martel Memorial Foundation (JMMF), will be a shelter for individuals seeking refuge from abuse.

After her daughter, Jessica, was tragically murdered by her abusive common-law husband, Rosychuk and others from their community formed the JMMF in order to address the shortage of shelter beds in the province.

ABOVE: DAWN HARSCH RN, BSCN, MBA - OWNER/OPERATOR, EXQUISICARE. PHOTO SOURCE: EPIC PHOTOGRAPHY INC.

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MAY 2020 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

EXTENSIVE , COLLECTIVE CAPABILITIES

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We work with expert partners to seamlessly produce turnkey solutions for our clients.

Through a single contract and point of contact, we can, collectively, put together a full service team to successfully deliver every aspect of a power project.

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The Valard Group has decades of history building strong partnerships and relationships with diverse communities across the country.

Our employees are part of the communities in which they work – supporting sustainability, local businesses and causes, as well as showing respect for project-related concerns and acting on them. t h evalardg roup.com

BUILDING HOPE, BUILDING FUTURES // CONSTRUCTION

UNDERSTANDING FULLY THE DIFFICULT AND SCARY POSITION ABUSE PUTS Teena Hughson, community engagement coordinator of the JMMF says, “According to the latest release of data from the Alberta Council of Women’s Shelters, the rates of domestic abuse are the highest they have been in 10 years, with 23,247 Alberta women, children and seniors reaching out to shelters but being turned away. With just 10,128 of the people reaching out being sheltered, the current turn-away rate in the province is nearly 70 per cent.”

Understanding fully the difficult and scary position abuse puts many people in, Rosychuk and the JMMF devoted themselves to helping those in need. In 2016, the Town of Morinville donated land, which allowed the JMMF to break ground on Jessie’s House. Construction commenced in 2018.

Rosychuk calls the construction process “a remarkable experience.”

“The contractors have worked extremely hard,” she says.

“Many of them offered their labour at a reduced rate or even for free. Some even donated items needed for the house. All of the contractors left Jessie’s House with a better understanding about domestic violence and the severity of it.”

Not only the local community and contractors, but even members of Parliament have shown their support for Jessie’s House. Having witnessed everyone’s hard work, care and attention given to the project, Rosychuk thanks everyone involved, stating, “I have seen people’s hearts through this journey and I can’t thank you all enough for what you’ve done for Jessie’s House, as well as for our family. Because of you, we get to honour Jessica and replace the horrible story with one of hope and healing that will help so many families begin their new journey.”

Hughson acknowledges the fact that “the current health crisis has certainly made it more difficult to pin-point an exact date for the completion of the project,” but ensures

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MANY PEOPLE IN, ROSYCHUK AND THE JMMF DEVOTED THEMSELVES TO HELPING THOSE IN NEED. IN 2016, THE TOWN OF MORINVILLE DONATED LAND, WHICH ALLOWED THE JMMF TO BREAK GROUND ON JESSIE’S HOUSE. CONSTRUCTION COMMENCED IN 2018. that their work has not stopped and they are all confident that Jessie’s House will be operational this spring.

As a facility, Jessie’s House will be state-of-the art, offering a variety of options for people from different situations. For example, it will have family rooms with multiple beds, as well as single rooms for individuals who require more privacy.

What’s more, as Hughson states, they have “also put careful consideration into the needs of their youngest residents, creating both a child-minding area and a play space, as well as a sensory space for future programming.”

With the current COVID-19 crisis, Hughson states, “We expect to see increased demand for domestic violence support since the resulting stress, economic pressures, and isolation have been shown to increase the likelihood and severity of family violence, including child abuse. Shelters are more than just beds. Shelters are life-saving facilities that provide safety and basic needs, laying a foundation for hope and healing.”

COVID-19 has changed many things including the economy, but construction continues on several projects in Edmonton, including projects specifically designed to bring help, hope, happiness and healing to our population.

FOOD: IT’S ALL ABOUT ACCESS // TRANSPORTATION & DISTRIBUTION

FOOD:

IT’S ALL ABOUT ACCESS

HOW COMPANIES LARGE AND SMALL KEEP US FED DURING A CRISIS

BY NERISSA MCNAUGHTON

I

f COVID-19 has taught us anything it’s the importance of moving food (and apparently toilet paper) from one location to another, be it across a border or across town. Business in Edmonton talked to several innovative companies to see how this is done in the middle of a crisis.

Loblaws, which includes Real Canadian Superstore, No Frills and Extra Foods among other grocer partners, saw their PC Express (order online and pick up at the store) program increase dramatically in March.

“PC Express was first rolled out in 2014 and has grown to become the largest network of Click & Collect locations with more than 700 pickup sites across Canada,” says a company representative. “Our PC Express business has more than doubled in recent weeks as the numbers of Canadians shopping from home continues to spike. This is driven in part by the encouragement to social distance, but also because we’ve dropped fees to make sure those who need the service don’t face cost barriers.”

The rep continues, “Our distribution centres are moving food and products through quickly, and more governments are making changes to ensure trucks can get to stores more frequently. We have an entire team dedicated to this, and while it evolves daily, we have plans in place to address a number of potential future scenarios. This is about making sure every community is served.”

An early adopter of the online order/home grocery delivery model is Edmonton’s own The Organic Box. “We provide online grocery services direct to customers, connecting the end consumer with the farmer that grew their food. We also work directly with other businesses, big and small. Whether it is providing logistics and warehousing support for small business or packing meal kits for a multinational company, we get this all done with a small but very skilled team of food industry experts,” says Matt Paulson, co-president.

ABOVE: ORGANIC BOX WORKS WITH LOCAL FARMERS AND PRODUCERS. PHOTO SOURCE: THE ORGANIC BOX

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MAY 2020

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FOOD: IT’S ALL ABOUT ACCESS // TRANSPORTATION & DISTRIBUTION

As Albertans grew concerned about the food supply in March, sites about small scale gardening increased in online traffic. However, The Organic Box is far ahead of the curve.

For more than 10 years it has been bringing locally sourced foods right to Edmontonians’ doors.

Paulson says, “Working with local producers creates bonds in the community that goes well beyond the exchanging of goods. People, in general, have a desire to connect with food. Satisfying this desire is difficult when you enter a grocery store and see the same products day after day, year after year. Buying local breaks that monotony by forcing us to understand seasonality, weather constraints, and the hardship that are faced by the farmers in the production of our food. This connection is powerful and meaningful.”

“With the pandemic,” he continues, “Home delivery of healthy ingredients is more important than ever. What makes our operation well suited to assist in getting food out to the people, especially those that are isolated, is the fact that we can scale very quickly. We can pack orders 24 hours a day if needed and deploy a large fleet of drivers to get deliveries out. The technology we use for picking our orders in the warehouse is all about minimizing team member steps, which also happens to reduce close employee interactions and helps to maintain social distancing.”

He concludes, “Being agile has led us down the path of becoming more involved in providing services to other food companies that operate in Alberta and British Columbia.

Expansion is a big part of our future strategy.”

It takes a lot of guts to take on a corporations like Starbuck and Tim Hortons, but that’s exactly what Perks Coffee House did in 2013. By 2015 Perks also had a red London-inspired double decker food truck on the road and a kiosk in the Queen Street medical centre. A Stony Plain location and a patio café (20162019) at the University of Alberta Botanical Gardens followed.

Plans are now underway for a dedicated drive through.

Before the pandemic, Perks had an online ordering system that was mainly used for serving local teachers. Within days of the pandemic shuttering businesses and forcing people indoors, owners Ken Turlock and Shantell Lewis scaled up their online ordering and delivery to ensure essential businesses and residents could get the coffee, fresh baked

treats and healthy soups and sandwiches they loved – and they did this with their a unique system, side stepping apps like SkipTheDishes.

“Our point of sale system has always been capable of accepting both online orders as well as offering delivery,” they note. “Prior to upgrading to this system, we did lots of research to ensure it would work with all of our future locations including drive through and the utilization of online ordering, self serve kiosks, and a mobile app. We know the margins in most restaurants are only 8 per cent; we could not see how it was possible to pay a delivery service like SkipTheDishes 25 per cent of our sales.”

Perks is as famous for it’s community support (fundraisers, donations, hosting artists and artwork, etc.) as it is for its coffee and food. Now, with the community in crisis, they are seeing that support returned.

“Support is important more then ever,” the owners admit.

“Unlike larger franchises (even if they do have a local owner) they have the backing of a large corporation to help them implement new technology as well as offer financing when a situation like this happens. Most small, independent companies have their entire life savings invested in their businesses. Because of the small margins/profits, obtaining a traditional bank loan is usually next to impossible. The only way these businesses can survive is through support from the local community.”

ABOVE: A FAMILY ENJOYS ORGANIC BOX’S CONVENIENT DELIVERY OR FRESH PRODUCE AND LOCAL ITEMS. PHOTO SOURCE: THE ORGANIC BOX

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The seeds of The Lunch Lady started in 1993, but it wasn’t until 2001 when it was offered as a franchise. Now, thousands of children across Canada have an alternative to the fast food usually seen in hot lunch programs.

Kim Guay, registered dietician and the owner of The Lunch Lady Edmonton/St. Albert explains, “I am a registered dietitian and loved the idea of healthy, great tasting lunches from a trusted brand. The recipes are kid tested, the food meets the Alberta nutrition guidelines and is the right food for learning and performing well in school.”

When the pandemic closed the schools, The Lunch Lady got creative.

“I am hoping to have a meal delivery service set up shortly,” says Guay. “Parents will be able to order individually prepared chilled meals to heat up at home. Meals can be eaten fresh or frozen to use at a later time. Parents will be able to either have delivery to their homes or curbside pick up at the kitchen. We are in the process of adapting our system so parents can order online for this service.”

With a commercial kitchen and stringent sanitization protocols in place long before COVID-19 came about, The Lunch Lady Edmonton/St. Albert is well positioned to transition from feeding kids to feeding families.

She concludes, “During this uncertain time, it is more important than ever to look after ourselves and our children. Trying to create a routine where you are regularly communicating with your children about what is happening in the world is important to alleviate fears they may have. What better way to do this than to start to have mealtimes together? Use this time to reconnect with your family. Healthy food can be a part of this.”

Food is about nutrition; community local support for producers, farmers and bakers; and family connections.

Thanks to those, from the large corporations to the small diners, that being innovative during the crisis, we all have access to the food we need.

BUSINESSINEDMONTON.COM // BUSINESS IN EDMONTON // MAY 2020

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2020 Board of Directors Board Executive

Chair: Bryan DeNeve Senior Vice President, Finance and CFO, Capital Power Vice Chair: Elan MacDonald Senior Vice President, National Client Development, Global Public Affairs Secretary-Treasurer: Craig Thorkelsson Head of Tax, PCL Constructors Inc. Past Chair: Dawn Harsch President and CEO, ExquisiCare Senior Living and Care at Home Janet M. Riopel President & CEO, Edmonton Chamber of Commerce

Board Directors

Haydar Al Dahhan Principal, Electrical/Mechanical Engineer, Design Works Engineering Nathan Carter Vice President, Engineering, ATCO Natural Gas Sandy Jacobson Vice President, Richardson Executive Search Scott McEachern Vice President, Pipeline Control, Enbridge Pipelines Inc. Annemarie Petrov President and CEO, Francis Winspear Centre for Music Dennis R. Schmidt Principal, ALTURA Legal Advisory Jeffrey Sundquist Chief Executive Officer, EDC Environmental Group of Companies Inc. Dr. Jenelle Trenchuk-Saik President and CEO, Parker Ford and MacKay Specialty Opticians

Edmonton Chamber Executive

Scott Channon Director, Marketing and Communications Brent Francis Director, Advocacy and Outreach Christen Rumbles Director, Finance Amin Samji Director, Member Services Kevin Thomas Director, Operations

Contact

Edmonton Chamber of Commerce #600 – 9990 Jasper Avenue Edmonton, AB T5J 1P7 T: 780.426.4620 | F: 780.424.7946 edmontonchamber.com

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Miller Thomson LLP Member Profile Nawaz Hussainaly, Lawyer, Miller Thomson LLP www.millerthomson.com What’s your story?

I am a business lawyer, and former electrical engineer. I enjoy finding practical solutions to complex problems and I have used knowledge in one profession to assist me in the next. Currently, my practice includes assisting a wide variety of businesses and individuals with their legal needs.

I have significant experience in the commercial real estate, commercial lending and financing, healthcare, education, pharmaceutical, and technology sectors. At Miller Thomson, we are committed to working with our clients to form a partnership so we can plan and monitor progress together.

What do you enjoy most about being a member of the Edmonton Chamber of Commerce?

There always seems to be so much going on at the Edmonton Chamber!

I really enjoy networking with likeminded members of the business community, who are focused on strengthening the business environment of our great city.

What is one thing people are surprised to learn about your business?

Not every day of my life is like an episode of “Suits!” We provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients.

This describes the people we are, and the way in which we operate throughout our business. With our 12 offices across the country, we ensure we have the right resources so our clients are informed and receive the best service.

MAY 2020 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

Nawaz Hussainaly, Lawyer, Miller Thomson LLP

What is your favourite thing to do in Edmonton?

Edmonton’s food scene is awesome and there seems to be something for everyone. Local ingredients and adventurous menus are popping up at locations around the city and I am excited to see what happens in the culinary scene next!

If you could make one substantial improvement to Edmonton’s business environment, what would it be?

I would like to see more growth around Artificial Intelligence (AI) and technology. The University of Alberta has been at the forefront of AI and was named 1 of 3 of Canada’s national AI hubs. With this being in our own backyard, I would like to see more AI startups popping up and see that technology improve the life of local businesses.

Memberships that help your business.

It’s what we do.

As a member of one of the largest chambers in Canada, you have access to a wide range of contacts, resources, discounts, events, and brand exposure.

You’re also part of our strong collective voice to government that will help give your business the support it needs.

Call us today at 780.426.4620 and start leveraging your membership.

edmontonchamber.com

Habitat for Humanity Edmonton Member Profile Karen Stone, President & CEO, Habitat for Humanity Edmonton www.HFH.org What’s your story?

My story starts in South Africa, where I served as a strategic leader for various organizations locally, nationally and internationally. This included Lawyers for Human Rights in South Africa, and the South African Human Rights Commission in post-apartheid South Africa.

I worked on policy development initiatives related to health and human rights in Africa.

And now, I have vast experience in policy initiatives across Canada. My experience with human rights led me to transition my work focus to housing. After a leadership position at BC Non-Profit Housing for several years, I was brought on to be the President & CEO of Habitat for Humanity Edmonton. It was a perfect fit!

What do you enjoy most about being a member of the Edmonton Chamber of Commerce?

We are a community and Edmonton businesses play a key role in bringing vibrancy, stability, and growth to our community. Often, I have been reinvigorated from my interactions with fellow Edmonton Chamber members. They truly desire Edmonton to be an equitable, cuttingedge community that models excellence to other major Canadian centers. We are privileged to be part of an amazing business community right here in Edmonton.

What is one thing people are surprised to learn about your business?

People are often surprised about many aspects of Habitat for Humanity. This includes our affordable home ownership program that assists people to purchase their own affordable home. After a successful first year in their homes, families who partner with Habitat are offered an affordable mortgage with monthly payments that never exceed 30 percent of their income (this includes taxes, insurance, and condo/program fees). People are often surprised by our entrepreneurialism because we operate a social enterprise called ReStore in four locations in Edmonton that helps us keep our fundraising administrative costs lower. The

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MAY 2020 // BUSINESS IN EDMONTON // BUSINESSINEDMONTON.COM

stores accept donations of furniture, appliances, and more and then sell them to the public at a discounted rate. The proceeds then go towards our fundraising administration costs. We also operate a successful prefabrication shop for walls, floors, fences, stairs, and rig mats. This generates funding that contributes to the construction of affordable homes.

Who is your ideal client?

Habitat serves hard-working families in the community who need a boost to attain home ownership. We serve families of Canadian Citizenry or Permanent Residents who make between $35,000 and $65,500. These families are willing to commit to volunteering 500 hours building their own home or helping in our ReStores. Our ideal families have a goal in mind: owning their own home and building equity from their own home. If they demonstrate that they are within the income range of the families we serve, are willing to pay an affordable mortgage, and commit to volunteering 500 hours, they can apply to our program when openings are available.

What has been your biggest challenge in business, and how did you overcome it?

Habitat has recently reworked the structure of our mortgage model, which is at the heart of our program. The new mortgage model was imperative to the future success and organizational sustainability of our charity.

It took strategic leadership by the board of directors and others to demonstrate to our stakeholders that an updated mortgage model would provide the stability and sustainability needed to move forward. It was an important task to ensure we can continue to serve the need for affordable home ownership within Edmonton.

WELDCO

T

Celebrates

he Weldco group of companies is comprised of Weldco-Beales Mfg., Weldco Heavy Industries, and Weldco Tech. The company also includes a new partnership with Maher & Co. Metals Inc. Weldco-Beales Mfg. creates and manufactures customized heavy equipment attachments for the equipment that services the construction, resource, forestry, mining, scrap recycling and road maintenance industries. It is the only Canadian manufacturer of truck-mounted cranes, competing with some of the largest crane manufacturers in the world while earning market share leadership in Western Canada.

Weldco Heavy Industries in Fort MacKay, Alberta is a large steel refurbishment and assembly facility ideally stationed near the oil sands.

Rounding out the Weldco portfolio is Weldco Tech, a division that specializes in Bluetooth Smart Tag technology, giving customers insight into product use and real-time location. Through Weldco Tech, a patented solution will be coming to market soon.

The newest addition to the group is Maher & Co. Metals, a premium provider of mild steel and specialty

75 YEARS

metals supporting a comprehensive range of industrial customers. The business is strategically located just outside Hamilton, Ontario.

ORIGINS In 1945, Gordon Reelie founded Weldco in post-war Vancouver, on a prime downtown spot on 2nd Avenue.

From a humble welding shop whose name said it all (welding + company = Weldco) came the impressive corporation we know today that designs and manufactures specialized heavy equipment attachments for OEMs and their dealers.

Weldco expanded to Edmonton in the early 1970s, and in the 1980s, officially named Edmonton as its head office. The next expansion was in Barrie, Ontario in 2006 followed by the establishment of Weldco Heavy Industries in 2009.

Although their roots were set in the growing forestry sector of British Columbia, Weldco began to offer heavy equipment dealers specialized attachments in the construction, resource, mining, scrap recycling and road maintenance industries, spanning across North American, Europe, Asia and South America.

WELDCO CELEBRATES 75 YEARS 31

INDUSTRY LEADERSHIP Weldco is at the top of their game when it comes to new product innovation. Underground ejector bodies, tire handlers, log grapples, forklift mast conversions and engineered lifting devices are just a taste of what the company has brought to market in recent years.

A high level of engineering and design goes into each product mix. Tolerances have become significantly tighter as the equipment Weldco’s attachments work with has evolved over the years. This has played well for Weldco, which has built its reputation on providing engineered solutions. The commitment to retaining dedicated engineering teams at all manufacturing facilities ensures Weldco continues to meet and exceed regional design expectations.

Weldco is in the business of making their customers more successful. They appreciate and respect the trust of their customers who depend on their products, services and technology to add value to their business. The significant investments made in smart technology, manufacturing processes, raw material sourcing, engineering and new product development have allowed the company to stay competitive in a very demanding industry.

Weldco has also been extremely fortunate to work with such amazing suppliers, service providers and dealers; they play an integral role in the daily operations of all the branches. Not only has Weldco seen the long-term benefits of investing in partnerships with key stockholders, they owe much of their continued success to maintaining these important relationships.

COMMUNITY FOCUSED Weldco makes a difference in the communities it serves and supports many organizations including but not limited to the United Way, the Northern Alberta Institute of Technology (NAIT), YMCA, Big Brothers Big Sisters of Canada, Cystic Fibrosis Canada, CURE Foundation, Prostate Cancer Canada, Children’s Aid Society, Edmonton’s Food Bank, and The Terry Fox Foundation.

“With each campaign, we are blown away by the generosity of our employees. We also encourage and are proud of the many humanitarian endeavours that Weldco employees take on in their personal lives. It truly is humbling to work with so many philanthropists,” says Darren Lunt, president.

Weldco-Beales Mfg. is also a proud member of the Inuvialuit Development Corporation (IDC). This organization represents the Inuvialuit of the North West Arctic and is a 100 per cent Inuvialuit-owned for-profit holding company.

IDC has cultivated a diversified, growth-oriented portfolio as the business arm of the Inuvialuit Regional Corporation (IRC). Weldco is committed to giving the Inuvialuit beneficiaries access to employment opportunities.

EMPLOYEE AND CUSTOMER SAFETY In addition to being ISO 9001:2015 certified in the Edmonton branch, which speaks to the commitment Weldco has to quality and safety across its brands, the WELDCO CELEBRATES 75 YEARS | 2

MINIMAL SILICON ISLANDS, LOW HASSLE, BEST-IN-CLASS BEAD APPEARANCE.

Congratulations on 75 years Weldco Companies!

Metalshield® MC-70XLS™ is a mild steel metal-cored wire which has low diffusible hydrogen levels (H4) and excellent arc characteristics, leaving you with the wire performance you expect.

Learn more at www.lincolnelectric.ca AR20-02 | ©2019 Lincoln Global, Inc. All Rights Reserved.

UNDERSTANDING DRIVES SOLUTIONS

management team is committed to best practices to protect its staff and its customers.

Congratulations Weldco on 75 Years of Business Excellence!

Weldco was an early adopter of the best COVID-19 practices and quickly put in systems to do their part in flattening the curve. Employees that displayed any sign of illness were encouraged to remain home. Social distancing protocols were put into place in the office, shop, and common areas. Cleaning and sanitizing routines were increased. Visitors were screened and outside account managers moved their client interactions to digital communication platforms. Any office and administration team members with the ability to work remotely were asked to work from home.

RECOGNITION Industry Leaders in the Custom Machining and Fabricating World.

In 2018, Lunt was recognized with a Business in Edmonton Leaders award.

Diemo Machine Works is a team of 100+ people who are passionate about working and investing together, adding value to Original Equipment Manufacturers through machining, fabricating and welding metal parts and assemblies.

“Being part of a team that collectively creates an atmosphere built on trust and mutual respect is inspiring,” he said at the time of his win. “I am continually humbled by the skills that my colleagues bring forth to the design, plan and manufacture of our attachments and the refurbish of large heavy steel components. [I feel] intense pride when I see our products being used on heavy equipment and working on job sites across North America, knowing that we played a role to enhance our customers’ equipment to work effectively, efficiently, and safely.”

Visit our website for more information: www.diemomachine.com

FUTURE FOCUSED

THE NEW GENERATION OF HARDOX® WEAR PLATE

Weldco works together to build a culture that empowers the team and focuses on results. This strong culture is rooted in safety and is the backbone to their success.

Their famous quote: “We will conduct our business on the principle that our work is never so urgent or important that we cannot take time to do it safety,” speaks volumes in their continuous commitment to their employees. Each team member trusts in one another and everyone challenges each other to be better, knowing that everyone plays a critical role in the future success of Weldco regardless of position or title. Understanding the needs of customers and the values of the team has been the key to Weldco’s 75 years of success.

Learn more at weldco-beales.com online, WeldcoBealesMfg on Facebook, Weldco-Beales Manufacturing on LinkedIn, @Weldco_Beales on Twitter, and Weldco-Beales Mfg.on YouTube.

CONGRATULATIONS! We’d like to recognize Weldco’s incredible achievement of 75 years in business. Here’s to many more years of success!

hardox.com

WELDCO CELEBRATES 75 YEARS | 4

12155 – 154 Street Edmonton, AB Ph: 780-454-5244 Fax: 780-455-6770 weldco-beales.com

With core values that have never gone out of style, Kemway continues to thrive

by Nerissa McNaughton

KEMWAY BUILDERS INC. | 30 YEARS

35

K

emway Builders Inc. is a locally owned and operated construction company, based on family values and headquartered in Edmonton. It launched in 1990 and has steadily grown despite the ups and downs of Alberta’s economy.

With integrity at the heart of everything they do and by diversifying across industrial, commercial, institutional, renovation, and interior improvement projects, Kemway has built a brand that is highly respected by employees, clients, and strategic partners.

Business in Edmonton magazine first sat down with Kemway in 2015, where we learned how never wavering from a set of core values was an integral part of the company’s success. Now Business in Edmonton returns to Kemway in 2020 in celebration of their 30th year.

“Since our last interview, we have added some new people. Our team has changed and is stronger than ever,” says Terry Kemp, president and CEO. “Over the last five years Kemway has attracted employees that align with our values and culture, and that means our future is as powerful as our history,” adds John Maysky, the chief operating officer who most recently joined the ownership group, which includes Terry, Karoline, and Glen Kemp.

“Terry and I look like rock stars for hiring him,” laughs Karoline Kemp, vice president, finance & human resources. “We were very blessed to be given the opportunity to have John join our team.”

Since 2015, Kemway has experienced both challenges and rewards, setbacks and opportunities, and they are frank about all of them.

Terry Kemp, president and CEO. Photo by KjC Photography.

Karoline Kemp, vice president, finance & human resources.

Photo by KjC Photography.

KEMWAY BUILDERS INC. | 30 YEARS | 2

Glen Kemp, project manager.

Photo by KjC Photography.

“Our most challenging years were 2016 and 2017 due to the economy,” Terry admits. “But through the hard work of our team, we rebounded in 2018. We learned a lot during these times and will apply those lessons, our experience, our vision and continued diversification efforts as we move forward.”

Those lessons are more important than ever. In the space of just a few short weeks, and right after their 2020 Business in Edmonton magazine interview, the world changed due to the COVID-19 pandemic. During this time Kemway’s focus returns to what carried them through other tough economic periods.

“During the challenge of 2016/2017, Kemway refocused,” John explains. “They took their best-in-class model and explored how to offer it in other segments.”

Terry adds, “We looked at our team, which we value so much, and made the decision to put extra effort into continuing to grow.”

The refocus paid off.

John Maysky, chief operating officer.

Photo by KjC Photography.

CONGRATULATIONS KEMWAY BUILDERS INC. ON YOUR 30th YEAR ANNIVERSARY We at Pencil Points Design & Drafting Ltd. greatly value the wonderful relationship we had with Kemway during the last 25 years.

We have seen your company grow, and along with it our company grew and evolved to provide comprehensive building design & drafting, building codes evaluation planning by laws and problem solving.

We wish you continuous success and it will be our pleasure to continue being an important part of your future growth.

Carmen P. Naccarato, President

Pencil Points Design & Drafting Ltd. 17306 106 Ave NW Edmonton, AB T5S 1H9 Phone: (780) 483-5748 | Fax: (780) 452-4762 | Email: pencildd@telusplanet.net pencilpointsdesignsanddrafting.ca

KEMWAY BUILDERS INC. | 30 YEARS | 3

Carmen P. Naccarato

“The team rallied!” John smiles. “They care about Kemway; they care about their jobs. They wanted to help us find a way. As a result, we came out of 2018 stronger than ever. That is the result of the entire team’s efforts.”

“The team rallied!” John smiles. “They care about Kemway; they care about their jobs. They wanted to help us find a way. As a result, we came out of 2018 stronger than ever. That is the result of the entire team’s efforts.”

Those efforts will continue through thick and thin.

“Kemway loves to focus on partnerships,” John says. “We don’t seek transactional relationships; we seek partnerships with our customers, community, and staff. This is why we have such long-term staff, and this is why Kemway continues to grow and evolve.”

One of the ways Kemway is evolving is its movement into new construction segments. Over the last five years Kemway has successfully secured projects in seniors housing, post secondary education, landfill and environmental sectors. The management team has learned that their existing models and best-in-class service and procedures are very compatible with building projects across the board.

Some of their newest projects include: The QEMT I building in Nisku: The client needed an economically viable building in 2017, in the midst of a downturn. Kemway signed a contract that put them at risk if they didn’t deliver on the set budget.

CONGRATULATIONS KEMWAY BUILDERS ON YOUR 30TH ANNIVERSARY!

COMMERCIAL INSTITUTIONAL INDUSTRIAL

12404 153 Street NW, Edmonton, AB • 780.435.3807 info@spartansteel.ca • spartansteel.ca

KEMWAY BUILDERS INC. | 30 YEARS | 4

Kemway finished the project on time and under budget. The client’s 80,000 square foot building was a success and quickly attracted tenants. As of March 2020, it was nearly fully leased with just one bay remaining.

Tree Time Services: This company puts seedlings in cold storage and ships them out for restoration projects in the spring. Kemway needed to retrofit the building by creating an 8,000 square foot freezer for the seedlings. This had to be done during a very narrow window – take too long and the seedlings would not have a place to live after being harvested. Despite long delivery times on equipment, Kemway expertly scheduled and coordinated the project and finished it in time for harvest. The project was completed in an astonishing 30 days.

The QEMT I building in Nisku.

AltaPro Congratulates Kemway Builders on 30 years of “Achieving exceptional results with your team and customers” Proud to receive “Terry Kemp Strategic Partner of the Year Award 2019”

KEMWAY BUILDERS INC. | 30 YEARS | 5

DESIGN BUILD - MAINTENANCE ELECTICAL SERVICES - SOLAR CAPTURE THE SUN - ENERGIZE YOUR WORLD

Phone: 780-444-6510 solar@altapro.ca

The Yellowhead Regional Library in Spruce Grove: When Kemway learned the library was looking to renovate to suit the library’s needs, they created a design/build proposal. Kemway embarked on an extensive retrofit that saved the library $250,000 in their budget, and also included further value in energy upgrades in the facility and an external garage for their shipping vehicles. Out-of-the-box thinking created a satisfied customer and the Yellowhead Regional Library is now a valued client.

The Leduc and District Regional Landfill: When an opportunity to bid on a landfill and recycling facility became available, leadership from a Kemway team member suggested Kemway could apply its model of construction to a project outside of its usual scope. Despite this being a completely new venture to Kemway, this employee is leading the successful execution of this expansion.

GEF Seniors Housing: The last five years have also brought Kemway its first seniors housing project, which was completed while the facility was occupied with residents. The leadership team says it was “rewarding and exciting to positively impact and bring a better quality of life to the residents.” The project required a lot of innovation as it started without a design. This enabled Kemway to come up with new, creative solutions that have now become part of the company’s model for senior housing projects going forward.

From embracing employee suggestions for projects to doing the near impossible for clients, it all starts with having the best team in place.

“Kemway’s leadership,” John says, “has been in the business for decades with a steady hand on the rudder. That is also part of Kemway’s success. Yes, you will have ups and downs. There will

Congratulations to the team at Kemway Builders on your 30th Anniversary.

We are proud to play a part in your success and we look forward to the coming years.

4132 - 99 st Edmonton, AB T6E3N5

4132-99 StreetPhone Edmonton, AB (780) 437-5750 www.bfcflooring.com www.bfcflooring.com

KEMWAY BUILDERS INC. | 30 YEARS | 6

Pylypow 15.

always be dramatic moments, but Terry and Karoline stay calm in the face of adversity. They stay true to their values. They always have a vision for the future. Even in these challenging times, if you focus on your people and deliver to your partners and staff, you will come out stronger on the other end. That is what Kemway has done for 30 years.�

30 Years is a true statement that Kemway Builders is an exemplary leader in the construction industry.

Priority Mechanical Ltd. congratulates Kemway Builders on their continued success.

We are proud to be part of their team.

9259 -35 Avenue Edmonton, Alberta T6E 5Y1 Phone: 780-435-3636 • Fax: 780-450-3550 www.prioritymechanical.com

KEMWAY BUILDERS INC. | 30 YEARS | 7

“The next generation is improving on what Kemway has always stood for. They are taking our company to a new level and a better standard based on the core values we set,” she says. “The values that were relevant 30 years ago are still relevant today.”

Terry nods, adding, “You have to treat everyone with professional respect, even when you need to have some very difficult conversations. What sets us apart is that we are fair in our decisions. As a result, we have very little internal strife. The entire team works cohesively, and everyone is pulling on the oars, going in the same direction.”

The team and projects have helped ensure Kemway’s success, and Karoline, as the head of the finance department, also credits their clients.

“We have great customers that have always paid,” she says. “That cycles back to our values and how we connect with people. We align with those that have similar values.

“There is great financial stewardship,” John points out. “From day one Terry and Karoline have made sure the finances are taken care of so Kemway can quickly execute on projects of all sizes. Customers know that they can rely on us and that we are here for the long term.

Although Kemway has been recognised and awarded many times over the years for their work, the leadership team is more interested

CONGRATULATIONS ON 30 YEARS! We are proud to be a part of your success.

2404 96 St NW, Edmonton, AB T6N 1J8 • T: 780-435-1154 • E: info@omnimccann.com

www.omnimccann.com

KEMWAY BUILDERS INC. | 30 YEARS | 8

in recognizing the hard work of others. In 2019 they created the Terry Kemp Strategic Partner Award, which is awarded to recognize strategic partners whose values align with the organization’s values.

The inaugural winner was AltaPro Electric Ltd. Just in case you have mistaken Kemway for an extremely somber and rather staid organization, what happened next will change your mind. Kemway does focus on partnerships, good stewardship, and outstanding results, but they also know how to have fun. Instead of calling up AltaPro and organizing a formal awards presentation, the staff showed up in AltaPro’s reception area unannounced and flash mobbed them.

“We surprised the heck out of them!” laughs John. “It was such a wonderful moment!”

For Karoline, seeing the long-term and the newer employees working together and helping the company innovate is a source of satisfaction.

“The next generation is improving on what Kemway has always stood for. They are taking our company to a new level and a better standard based on the core values we set,” she says. “The values that were relevant 30 years ago are still relevant today.”

They can prove that.

Over the last couple of years, the question came up: were the core values Kemway had always touted still relevant 30 years later?

To see if they were, the leadership team hired an independent consulting service, then stepped back to ensure a completely unbiased review. The consultant facilitated a high-performance

CONGRATULATIONS ON 30 YEARS We are very fortunate to be associated with a company that has the same core values as our own. We wish Kemway Builders many more years of continued sucess.

EXCELLENCE AND PROFESSIONALISM

INTERGRITY FOCUSED ON RESULTS

TEAM WORK & COLLABLRATION COMMITMENT TO PEOPLE

#104, 6051 - 47 Street, Leduc, AB T9E 7A5 • 780-986-1295 • leducoverheaddoor.com

KEMWAY BUILDERS INC. | 30 YEARS | 9

team from within the employee base to help examine, in exacting detail, each core value. While some minor tweaks were made to the wording, the values held up, were proven to be still relevant and were determined to be a great foundation to continue to move the business forward.

So, where does Kemway Builders go from here? While economic ups and downs in Alberta’s economy are expected, a global pandemic was certainly not. What does the future hold? As always, Kemway’s unshakeable past enables its bright future.

“The easy thing to do is to look at the team as numbers and to downsize – or what do they call it these days… ‘rightsizing,’” muses John, “but that word has never existed in this organization.”

“We have done a good job of doing what we do while remaining humble,” Terry adds. “We will continue to seek out a wide range of projects and ensure the same level of care from our smallest to our largest ventures. We do have a blueprint in place for Kemway to help us continue to grow.

Focus will also remain on the team and the clients.

“We really appreciate the trust our many clients have put in us throughout the years. Trust is a huge foundation for success and we appreciate the opportunity to earn that trust. We have worked very hard to earn it,” says Terry.

The management team also enjoys a quarterly celebration breakfast for the team that sees the staff coming together to celebrate internal and external successes. These events have been a big part of the company’s team building and corporate culture.

THERMO DESIGN INSULATION LTD.

Congratulations Kemway Builders on celebrating 30 years of excellent business.

BRANCHES: Edmonton, Calgary, Vancouver, Kelowna, Saskatoon, Winnipeg, Vaughan HEAD OFFICE: 3520 56th Avenue, Edmonton, AB T6B 3S7 • Phone: 780.468.2077 • Fax: 780.465.2683 • www.thermo-design.com

KEMWAY BUILDERS INC. | 30 YEARS | 10

They look forward to the breakfasts resuming once physical distancing measures are eased.

“Kemway has grown for 30 years due to great leadership,” John concludes. “They have taken steps to grow the company in the right ways. We have a passionate group of caring people that are committed to continued growth and to making Terry and Karoline

Digital Machine.

Congratulations to Kemway Builders on “30” great years!

We are proud to be a part of the Kemway Team, providing concrete solutions for paving, site work, and municipal infrastructure. www.shandroconstruction.com KEMWAY BUILDERS INC. | 30 YEARS | 11

Congratulations to Kemway Builders, a long-time BURNCO Ready Mix partner on their 30th birthday!

BURNCO is a solid supplier of aggregate construction materials with a proud history as a successful, family-run business based in Calgary.

Over the last 108 years we have embraced innovative technology and new marketplaces while always maintaining the vision and values that were first introduced by our founder, James F. Burns.

Today we continue our unwavering commitment to safety, our solid focus on family leadership and our steady, dependable growth into the future.

proud. The plan forward is to keep doing the right things and keep celebrating those core values, all day, every day. There is a relentless drive in our organization. You simply can’t be in construction for over 30 years and not expect some challenging times.

Even when we should have walked away sometimes, we never have. Across our whole organization, our people do not give up. That is the most wonderful component of Kemway. There is no ‘quit.’”

Terry agrees, saying, “The current environment, the economy, government policies – those are definitely big challenges, but we will continue to overcome. Working hard is part of the DNA of Kemway. We have a no-quit attitude and we adapt well to whatever is happening around us.

Aggregate | Asphalt Ready Mix | Landscape Centres

780-463-8380 www.BURNCO.com

Congratulations Kemway Builders on 30 years!

All over the world things are changing but it is important to remember that what holds people, organizations, and communities together at a time like this are the core values and foundations that were set in place long before unpredictable changes swing into motion. Kemway’s roots go deep and include the branches of outstanding financial stewardship, community engagement, building partnerships, innovating, diversifying and always putting people before profits. Even in the eye of the storm, Kemway has, and always will, endure. Just like the buildings they create for clients, Kemway will remain active, viable, operational and be contributing to the community for the long-term.

We wish you many years of continued success.

4203 Roper Road NW Edmonton, AB T6B 3S5

7798 16 St NW, Edmonton, AB T6P 1L9 (780) 469-7791

KEMWAY BUILDERS INC. | 30 YEARS | 12

780 461 2679 info@kemway.com

kemway.com

30 Years in Business – A Fantastic Achievement!

Congratulations From Dave and Crew at:

BEST WISHES OF CONTINUED SUCCESS. CONGRATULATIONS TO THE TEAM AT KEMWAY ON 30 YEARS!

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Scona Painting Service 6615 – 34 Street Edmonton, AB T6B 2V8 (780) 906-5090

CONGRATULATIONS KEMWAY BUILDERS ON YOUR 30TH ANNIVERSARY! WISHING YOU MANY MORE YEARS OF SUCCESS!

G

3

lass Ltd.

CONSTRUCTION • DESIGN • PLANNING • REMODELING 3209 97 St NW, Edmonton • (780)469-8899 • g3glass.com

CHAIN LINK FENCING • GATES • CONCRETE CORING

Congratulations

Our warmest congratulations to the team at Kemway Builders for 30 years of business excellence!

Kemway Builders on 30 Years!

We wish you many more years of continued success.

2610, 10111 - 104 Ave. NW Edmonton, Alberta Ph: (780) 428-8310 edmonton@felesky.com

780-361-0220 WWW.KUSTOMCONTRACTINGLTD.CA

CONGRATULATIONS Kemway Builders Inc. for 30 years of business excellence and showing Edmonton what it means to live your corporate values everyday.

felesky.com

16805-129 Ave Edmonton, AB | 780-484-5213 | info@plaiziercontainers.com www.plaiziercontainers.com

www.businessinedmonton.com

KEMWAY BUILDERS INC. | 30 YEARS | 13

CONGRATULATIONS KEMWAY BUILDERS ON 30 YEARS! We wish you many years of continued success.

TOGETHER WE BUILD SUCCESS.

River Cree Resort and Casino Expansion At PCL Construction, we are more than builders. We are your construction partners who apply our experience and expertise to ultimately exceed your expectations. Our Special Projects division meets the specialized needs of our clients and their unique, smaller projects.

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