Business in Calgary - June 2020

JUNE 2020 | $3.50 BUSINESSINCALGARY.COM

BRINGING THE

Heat

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BARBECUES GALORE’S ROSS MIKKELSEN ON MEETING CALGARIANS’ EVERY BACKYARD NEED (EVEN IN A PANDEMIC)

B OMA CALGARY NEWS - SUMMER 2020

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CALGARY CHAMBER SECTION

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iftboss Inc. was established in May 2006 by four partners John and Andre Gagnon, Dale Beatty and Marc Tougas to be a one stop shop dealership for all material handling needs. Having worked in the industry before, the four partners, pooled all there resources, previous experience together and designed a new business model to fill the much needed niche that the industry needed.

Liftboss Inc. is an Alberta owned and operated dealership, offering new and used equipment sales, a total parts department, forklift rentals, forklift training, trained and certified mechanics to perform repairs in shop and service vehicles to handle on site repairs. Liftboss Inc. prides it’s self on quick response time to customer’s breakdowns.

Customer service was the reason the company was born, and has captured an impressive share of business for Liftboss. In the past 3 years, the downturn in the Alberta economy has definitely affected the sales activity, but comparatively the service and parts business has noticed substantial growth. The sales team builds portfolios for each client’s needs and service preferences; this way, they can have a conversation with a client instead of simply walking them around the showroom. Their clients appreciate the attention and reward them with repeat business and referrals.

adding JCB construction equipment in 2017 has been a great addition, and has made Liftboss Inc. even more visible in the heavy equipment industry in Alberta.

They will always stay true to their material handling roots, but having an established and well respected construction line has solidified the fact that Liftboss Inc. is here for the long haul and ready to compete.

Whether you are looking for a new machine, a rental, service or parts on an existing unit, or simply want a second option on something, give them a call and they will be happy to point you in the right direction.

As a group, Liftboss Inc. do what they do based on four core values: do what you say you will in a timely manner; be open and honest; do whatever it takes; and service the customer above all else. As each department grows, each team member is held accountable to those principles, their focus is to be a quality company that people are proud to work for.

Material handling and forklifts were and continue to be a huge part of what Liftboss Inc. has grown from, but

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CALGARY BRANCH 8010 40 Street SE Calgary, AB (403) 301-0041

DEFENDERS Here today. Gone tomorrow. USask researchers are documenting the alarming deterioration of the Athabasca Glacier, and the world’s fresh water supplies — from a uniquely Saskatchewan perspective.

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Volume 30 | Number 6

REGULAR COLUMNS

7 8 10

How are you Doing?

By Brad Field

Seniors Care Communities

By Garth Mann

May & Blanchet Claim Oil is Dead, Even As Demand Is Set to Rise

By Cody Battershill

19 37 CONTENTS 44 COVER FEATURE 46 14 Bringing the Heat

Barbecues Galore’s Ross Mikkelsen on Meeting Calgarians’ Every Backyard Need (Even in a Pandemic)

By Melanie Darbyshire

ON OUR COVER: ABOVE: ROSS MIKKELSEN, OWNER OF BARBECUES GALORE PHOTO SOURCE: BOOKSTRUCKER

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How do I Hit the Ball Further?

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Risk Management Strategy Protecting Business’s and Employees’ Earning Potential

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Great Leaders Understand the Value of Collaboration.

West Campus Development Trust is proud to be awarding the second annual Legacy Leadership Award at this year’s Business in Calgary Leadership Awards. This award was created to celebrate a Calgarian who shows deep passion for people, business and community, and who embodies the qualities essential to great leadership.

Among these qualities is the ability to collaborate. Great leaders understand the importance of a diverse team; building interpersonal relationships is key to the growth and advancement of an organization or community. As leaders practice diplomacy and trust in their teams, they inspire engagement, building the necessary bridges toward future improvements through collective contributions.

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HOW ARE YOU DOING? // BRAD FIELD

How are you Doing?

BY BRAD FIELD

I

know it’s not conventional to start an article with a question, but nothing about this time is conventional. How are you doing?

This time has been so strange for so many. Between the barrage of information, the fear of the unknown, as well as the fear of what we do know, it is hard to envision what life looks like post-COVID. As I write this, recovery is on the lips and minds of many.

There is still so much unknown. There is no playbook for a pandemic, or the recovery from it. I give our elected officials and public servants a lot of credit for the work they have done to navigate us through the fog.

As the gradual reopening of recreational facilities and workplaces continues, business leaders will have to navigate equally skilfully. Human safety is the overriding priority, and compassion will continue to trump profitability in our collective value system for some time to come.

Though COVID-19 threw a wrench into an already ailing economy, Calgarians understand and embody resiliency.

We’ve used some new phrases a lot in the last two months.

I’m hoping we won’t have to hear phrases like “physical distancing” and “transmission patterns” again for a very long time. “Pivot” is not just business jargon anymore. From the weighted blanket manufacturer making non-medical face coverings, to the distilleries supplying the front line with hand sanitizer, businesses in Calgary could school even Michael Jordan on the pivot. We have had to assess, reassess and reimagine ways to fit ourselves the “essential” box. Some people would argue that innovation only comes

with freedom to innovate. Those people have never faced an impending shutdown due to a pandemic crisis.

There is incredible opportunity and even more indominable spirit that will come from this. I don’t say that to be overly optimistic, I say it because I believe it. Many businesses have relied on government subsidies to stay afloat, some for the first time ever, and inevitably that will come to an end. We can cross our fingers and hope for strong government policy to wean everyone off the public coffers, but undoubtedly, there will be a need to pivot again. Let’s not think about how we can get Calgary “back to normal.” Let’s think about how we can make it better.

I’ve spoken before about the worry of losing a generation from our city. The reality of this is closer than ever before.

We need to look to our young people for guidance on how to operate our businesses in ways that support and appeal to them. This will be critical not only to keeping Generation Z in Calgary, but also to keeping our businesses viable.

Without a crystal ball, I can’t tell you what post-COVID Calgary looks like. What I can tell you is that our ability to reimagine the way in which we find our success is unmatched. World wars, recessions, pandemics be damned, we’re Calgarians and we will find a way.

It’s also unconventional to end an article with a question, but in the spirit of continuing to buck the trend, I’m going to end the way I began. What do you need to be successful in recovery? How do you re-imagine what business success looks like in Calgary?

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2020

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SENIORS CARE COMMUNITIES // GARTH MANN

Seniors Care Communities

BY GARTH MANN

T

hese are unprecedented times. It was March 7, 2020 when Alberta recorded its first confirmed case of COVID-19 in an elderly person. Since then, health care providers have been working tirelessly to keep COVID-19 away from their buildings, mainly known as Long Term Care facilities.

According to Dr. Theresa Tam, Canada’s chief public health officer, those who are 80 plus years of age, living in long term care facilities, account for 79 per cent of the Coronavirus deaths. As the number of cases increase, families with loved ones are particularly fearful due to reports in the media about deplorable conditions and increased risks of death.

Unfortunately, it appears to the public that all senior living communities have been lumped together. Many senior’s facilities exist across Alberta that provide varying levels of care for seniors, including long term care, without COVID deaths.

Some facilities offer residential care for people who have long term health concerns. This is referred to as Long-Term Care.

The goals of Long-Term Care are to maintain and promote independence and health; prevent illness; ensure dignity and individual self-worth. It is important to note that not all seniors’ facilities are for long term care. It is important to note that most if not all Long-Term care facilities are publicly funded.

As one ages, so much about life changes. If you or a loved one find yourselves in a position where you cannot fully take care of yourself or a loved-one, there are a number of quality senior supportive centres available offering a number of programs, based solely on your needs.

The goals for many senior living communities is to support seniors with programs to provide a lifestyle that fits the level of mobility and health of the resident.

One option is Assisted Living. These living communities provide elegant living, five-star hospitality services, compassionate and caring wellness services. Everything about these senior living communities promotes a quality lifestyle in terms of activities that focus on the prevention of memory loss, maintaining active living, socialization and entertainment programming.

Assisted Living is both publicly and privately funded.

In addition, there are some seniors who require more services related to memory loss and enhanced care. This option is called Memory Care. These communities are secured communities where professional staff assist with medications and treatments for prevailing health conditions and social activities appropriate for those experiencing lapses in memory.

These communities provide a home-like atmosphere that promotes mobility and prevents social isolation which can change the trajectory of the memory loss.

Many families find themselves caring for both children and parents while managing professional obligations. It is important to research and understand your options that will provide the services required and the costs associated with the various levels of supportive living.

This may be the best decision you and your parent(s) undertake.

Seniors throughout Alberta should enjoy a carefree, supportive life whether it be residing as Independent Living -- Assisted Living -- Enhanced Care and even Memory Care. What you want to know from your loved ones is, they are happier and socially engaged with the move to a senior community. With this brings peace of mind knowing that a health care professional is steps away to respond if anything changes.

Dr. M. Garth Mann is the CEO of Manor Village Life Centers.

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MAY & BLANCHET CLAIM OIL IS DEAD, EVEN AS DEMAND IS SET TO RISE // CODY BATTERSHILL

May & Blanchet Claim Oil is Dead, Even As Demand Is Set to Rise

BY CODY BATTERSHILL

A

t a controversial recent news conference, former Green Party leader Elizabeth May and current Bloc Quebecois leader Yves-François Blanchet claimed “oil is dead,” and stated there’s no advantage to supporting fossil fuel energy in future, once COVID-19 has subsided.

Both May and Blanchet might want to look at the Short-Term Energy Outlook prepared by the US Energy Information Administration (EIA) in early April, which states: “EIA expects global petroleum and liquid fuels demand will decrease by 5.2 million barrels per day (b/d) in 2020 from an average of 100.7 million b/d last year before increasing by 6.4 million b/d in 2021.”

In other words, oil demand is projected to recover post COVID-19, increasing by 1.2 million barrels per day in 2021 over this year.

I’ll agree with May and Blanchet on one point: Canadians would be wise to keep investing in renewables and energy efficiency. But realists acknowledge it’s not enough. A strong post-COVID-19 recovery is going to require our economy to be firing on all cylinders and our oil and gas sector plays an outsized role in Canada’s economy.

In inviting May and Blanchet to tour the oilsands when it is safe to do so, here’s how the leadership of McMurray Métis Local 1935 explained matters recently.

“Yes, we need to look at other ways to diversify the economy, but for now oil is going to remain a major commodity,” McMurray Métis CEO Bill Loutitt said in a story in Fort McMurray Today. “It’s there and we should continue producing it in a safe, reliable way.”

I couldn’t agree more. We can’t turn a blind eye to the oil and gas sector and its 530,000 employees and contractors, many

ACCORDING TO THE ALBERTA GOVERNMENT, ALBERTA HAS MADE A NET CONTRIBUTION TO CANADA OF MORE THAN $600 BILLION OVER THE PAST SEVERAL DECADES – LARGELY A RESULT OF THE PROSPERITY CREATED

BY THE OIL AND GAS SECTOR. of whom support families across the country. Nor can we ignore the combined contribution from the upstream and pipeline sectors to our national GDP in 2018 of $132 billion.

(According to Viewpoint Research, the number increases to $200 billion once you add related downstream activities and power generation).

According to the Alberta Government, Alberta has made a net contribution to Canada of more than $600 billion over the past several decades – largely a result of the prosperity created by the oil and gas sector.

Additionally, the oil and gas sector has made incredible technological innovations and advancements over the past few decades. For example, the emissions intensity per barrel produced in the oilsands dropped by 29 percent between 2000 and 2018 and is expected to improve by another 16 to 23 percent by 2030, according to IHS Markit.

Despite COVID-19, all indicators point toward an oil industry with growing demand for many years to come.

Maybe May and Blanchet should do their homework before wrongly predicting the sector’s demise.

Cody Battershill is a Calgary realtor and founder / spokesperson for CanadaAction. ca, a volunteer built organization that supports Canadian energy development and the environmental, social and economic benefits that come with it.

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THANK YOU THE COMMUNITY WITH HEART Independent Living Assisted Living Memory Care The Manor Village at Signature Park

To the Manor Village Residents and their Loved–Ones for sending the following goodwill wishes and blessing our skilled staff for their day to day assistance and care.

We continue to be disheartened that 79% of the deaths in Canada are elderly residents, living in Long Term Care Nursing Homes and Hospitals. Our hearts go out to their families.

Most of these vulnerable seniors were suffering from Chronic Health Conditions.

1858 Sirocco Dr SW (403) 249-7113

The Manor Village’s Residents & Healthcare Staff Associates pray that Covid–19 will dissipate soon so seniors can enjoy the improved weather safely.

The Manor Village at Garrison Woods

Our sincere thank you to the Manor Village Residents and their Loved–Ones for sending the following goodwill wishes and for blessing our skilled staff for their day to day assistance and care.

2400 Sorrel Mews SW (403) 240-3636 The Manor Village at Huntington Hills 6700 Hunterview Dr NW (403) 275-5667 The Manor Village at Rocky Ridge 450 Rocky Vista Gdns NW (403) 239-6400 The Manor Village at Varsity 40 Varsity Estates Cir NW (403) 286-7117 The StayWell Manor at Garrison Woods 174 Ypres Green SW (403) 242-4688

- Dr. M. Garth Mann: Director

From Residents and Families “Your teams’ diligence in regard to everyone’s health and well–being is most appreciated.”

“Thank–you to ALL Manor Village at Fish Creek Park Staff for their loyalty, dedication and hard work during this crisis.”

“Thank you so much for keeping us updated. Our parents are very precious to us and we are so glad to see that every precaution is being taken for their safety as well as the other residents and staff.”

“Really appreciate the attention your staff gives to all the residents. Keep up the great work and I hope the staff stay safe and healthy. Your teams hard work goes a long way in keeping everyone well.”

“Appreciate you doing everything you ca n to protect the resid ence. Not an easy job...Tha nk you.”

“I want to let you know that Mom is very happy living in Signature Park. she enjoys her sunny ground floor suite, says the food is great, and has met some lovely folks. I send my appreciation for all you and the staff are doing to maintain a healthy environment at the Manor, your regular updates are comforting.”

“Thanks to your u team for all that yo rs!” sta ck Ro ! ing are do

“Thank you for all your staff are doing to care for and protect our loved ones during this pandemic. The stress on everyone must be immense and we appreciate all of your efforts. Thank you hardly seems sufficient.”

The Manor Village at Fish Creek Park

“Thank you. All the staff are doing a wonderful job in this stressful time.”

22 Shawnee Hill SW (403) 392-2400

“Your team is conscientious and managing all new law implements. Keep safe and well!”

themanorvillage.com

“Please know that we appreciate the sacrifices that you and your staff are making to take care of our loved ones in this challenging situation.”

Thank you for trusting The Manor Village!

“Thank you for the timely updates.

It’s comforting to kn ow my parents are in such capable an d caring hands.”

“As a long–distance caregiver, I find great assurance in hearing the measures you are taking to protect my Mom and all of her friends at the Manor. This is awesome!! THANK YOU!!”

“Thank–you so much for all you are doing to protect our parents. We really appreciate all the polices you have put in place.”

“Thank you. Its a difficult time and we appreciate all the incredible work you and the staff are doing everyday.”

Send

OFF

THE

UFA Co-operative Announces Partnership with Zone Startups Calgary United Farmers of Alberta Co-operative Ltd. (UFA) together with Zone Startups Calgary (ZSC) are pleased to announce a partnership to collaborate and support early-stage agriculture technology companies with technical and commercial validation through UFA and ZSC’s program offerings.

Zone Startups Calgary is an accelerator for pilot-ready technology startups with strong teams and a vision to become fast-growing market leaders. ZSC is operated by Ryerson Futures Inc., a Toronto-based global accelerator program.

In 2016, it created Zone Startups Calgary in a partnership with GE Canada, Baker Hughes General Electric and TELUS to accelerate the commercialization of innovative digital technology companies within the agricultural, energy, 5G and transportation sectors. In addition to Calgary, Zone Startups programs are present on a global stage with operations in Toronto, India and Vietnam, having worked with a number of partners, including Barclays, Bombay Stock Exchange, Shell, RBC, Rogers Communications and TD Bank.

“Zone Startups Calgary is a great fit for United Farmers of Alberta,” says Scott Bolton, President and Chief Executive Officer, UFA. “Technology changes rapidly, especially in the agricultural industry, and we recognize the need to not only move into the innovation space, but to start driving it for our members. ZSC’s mandate and commitment to supporting the development of early-stage companies strongly aligns with UFA’s Innovation Strategy and our core purpose of serving our members with value-add propositions and solutions.”

Joe Martini, Director of Zone Startups Calgary, comments that “UFA has demonstrated their commitment to innovation by funding projects through partnerships with CAP, SIRCA and Olds College, but also investing time and resources helping leaders of tomorrow fulfill their goals of innovation in agriculture.”

“ZSC looks forward to collaborating with UFA to source and curate technology companies that address UFA’s and its customers’ innovation challenges as well as providing agricultural technology companies with access to market, commercialization programming and support,” says Martini. “The UFA/Zone Startups collaboration will make a meaningful impact on the AgTech community and lay a foundation for expedited technology commercialization.”

“Throughout the year, our co-operative focuses its efforts on serving our members and customers and investing in our infrastructure, business processes and teams. Part of that investment now includes innovation, ultimately with the end goal of adding value for our members while solving problems and helping them to get the job done,” adds Bolton.

“Our mandate has always been about staying the course and making smart decisions. As we enter a new decade, it’s even more important that UFA makes the right business decisions—even in a challenging economic and political environment—and invests in diversified solutions for the future so that we remain financially healthy for many years to come.”

ABOVE: SCOTT BOLTON, PRESIDENT AND CHIEF EXECUTIVE OFFICER, UFA. BELOW: JOE MARTINI, DIRECTOR OF ZONE STARTUPS CALGARY.

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BRINGING THE HEAT // COVER

BRINGING THE

Heat

BARBECUES GALORE’S ROSS MIKKELSEN ON MEETING CALGARIANS’ EVERY BACKYARD NEED (EVEN IN A PANDEMIC)

BY MELANIE DARBYSHIRE

I

t’s June in Calgary. Spring (however short its existence) is gradually blooming into summer, ushering in the highlyanticipated season of long, hot days spent out doors with family and friends. While this June may be unlike any before - the typically social, away-from-home pursuits not possible - small and simple pleasures may nevertheless be found at home, outside. Behold the summer barbecue.

Long a staple of backyards across this city and beyond, the barbecue is as much a part of Calgary summer as Stampede and summer vacation. Unlike the latter two enjoyments, the barbecue is still on this year!

Ross Mikkelsen, owner of Barbecues Galore, is grateful for the saving grace. More life-preserver than life-boat, to be sure, for his 41-year-old Calgary-based business, this fortunate circumstance is recognized and appreciated by Mikkelsen.

“People still want to enjoy their backyards,” he says optimistically from his office at the Barbecues Galore retail store on Edmonton Trail, one of two shops in Calgary. The company has three more stores in Burlington, Oakville and Etobicoke, Ontario. “We’re home-adjacent and we’re food adjacent, and that’s a blessing right now. The negative is that the doors are closed, and running a traditional retail business with the doors closed takes all day, every day.”

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A seasonal business with the bulk of sales from April to August, the adjustment to social-distancing measures has coincided with the yearly uptick in business, and has Mikkelsen and his team running. “Nothing makes you adapt quicker than a good old-fashioned pandemic,” he reflects.

“This is like nothing we’ve ever experienced and it’s been an interesting pivot. You spend 40 years building showrooms with all your little systems of retail and then overnight the doors are locked. We’re learning how to do business in a different way, on the fly.”

Curbside pickup has quickly become modus operandi for businesses across the city, and Barbecues Galore is well into the game. With a comprehensive delivery service - the Barbecue Butler service which includes delivery, assembly, hook up, testing, instructions and recycling of old barbecues - many years running, Mikkelsen and his team have readily adapted to the new norm.

“Customers can phone in, get ahold of us by chat or email, or make an order on our website, and we’ll bring it to their curb, to their front door, or provide our entire Barbecue Butler service at their home,” Mikkelsen explains. “Basically business as usual - other than that customers can’t come into the store and take it home themselves!”

BRINGING THE HEAT // COVER

ABOVE: ROSS MIKKELSEN, OWNER OF BARBECUES GALORE PHOTO SOURCE: BOOKSTRUCKER

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BRINGING THE HEAT // COVER

Barbecues Galore specializes in high-quality products to meet the needs of every carnivore and herbivore. Whether you like your food grilled, smoked, seared, charred, baked or slow-roasted on the rotisserie, its selection of gas, charcoal and pellet grills and smokers, along with a plethora of fun accessories to go with them, will fit the bill.

While gas grills have traditionally been most popular, charcoal and pellet varieties have been gaining interest. “Cooking with charcoal or pellet is a different experience, and people are really gravitating toward that,” Mikkelsen opines. “It’s pretty romantic and fun, very family-based. That’s our fastest growing category in the business.” All leading brands are stocked, with approximately 70 per cent of barbecues made in Canada (for example, Broil King and Napoleon are both made in Southern Ontario), a source of pride for Mikkelsen.

In addition to grills, Barbecues Galore carries a broad range of backyard products such as outdoor kitchens, patio furniture, patio heaters, coolers, outdoor lighting, outdoor fireplaces and heating tables. “Backyard is about 70 per cent of what we do,” Mikkelsen says. “We deliver it all to our customers’ home. We show up and there’s nothing on their deck, and by the time we leave the furniture’s set up, they have a fire table, a patio heater and a barbecue. It’s instant summer.”

On price, Barbecues Galore is committed to being the lowest as articulated in its Price Match policy - it will match any Canadian advertised price on any identical product up to 14 days after purchase so long as the store being matched has the identical model in stock. “Our biggest marketing challenge has always been that people assume that because we know what we’re talking about we must be expensive,” Mikkelsen laments. “That’s just not the case. We’re always looking at our competitors’ prices to make sure we’re the same or better, and if somebody sees a better price we react really quickly.”

Started in 1979 by Mikkelsen’s father, Mike Mikkelsen, the business was born out of a mix of chance and guts: a commercial warehouse tenant of senior Mikkelsen was looking for a partner in his wholesale barbecue business.

Mikkelsen senior took the opportunity. “The partner didn’t last, but the business did,” Mikkelsen chuckles.

The business soon expanded into a small retail operation, which was franchised for a number of years. By the late

1980s it was consolidated into a single retail shop in north east Calgary, while the wholesale business continued.

In 1991 the young Mikkelsen, recently graduated from the University of Calgary with a business degree and content with a job in the restaurant industry, was asked by his father to come help with some invoicing. “I said ‘sure’ and I’ve been here ever since,” he reflects. “I don’t think my dad was intentionally trying to get out of the business and get me in, but that’s effectively how it worked.”

A second retail store was opened in south Calgary in 1993.

In 1996, the opportunity to purchase Calgary-based Woods Fireplaces (a long-standing family business specializing in indoor gas and electric fireplaces) arose.

“We bought it thinking it would be nice to have something to do in the winter,” Mikkelsen reminisces. “Then we found ourselves having to work in the winter, so be careful what you wish for! It isn’t our core business exactly, but it’s really what has allowed us to keep our people employed year round.”

ABOVE: THE SHOWROOM AT BARBECUES GALORE. PHOTO SOURCE: BOOKSTRUCKER

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BRINGING THE HEAT // COVER

Seventeen years ago another opportunity arose, this time in Ontario when a retail customer of the wholesale business was looking to sell its barbecue retail business. Mikkelsen took the chance and purchased the two stores. “We sent our guy Paul Johnson out there and he’s been there ever since, running that part of the company,” Mikkelsen says. In 2017, a third retail store was opened in the GTA. Today, approximately half of Barbecues Galore’s revenue comes from Ontario. “It’s a more competitive market out there,” he explains, “the market’s bigger, there are more people. They’re doing well.”

In Calgary, the company’s longer history has garnered a larger, more loyal customer base. “We’ve got a 41-year history, and probably 25 lives in our database, so we see people all the time who have purchased from us in the past,” he says, noting the typical barbecue purchased today lasts around 10 years.

A different company from when he joined - in 1991 it was more wholesale weighted than retail, today there are five retail stores and no wholesale business - Mikkelsen humbly credits his team with much of the success. “I’m not that great a retailer, but we’ve got the best retail team I’ve ever seen,” he says. “And if I installed the fireplace in your home you’d want to check on your insurance policy, but our fireplace department is fantastic. I’m a horrible salesperson, but we’ve got amazing salespeople. Our accounting team is awesome. We’ve got these core people who, if I get out of the way and let them lead their teams, everybody’s going to be a lot more successful.”

“We have two rules here: you’ve got to engage and re-engage with the customers and you’ve got to respect your coworkers,” he says. “As long as you do those two things, we’ll sort the rest out.”

Mikkelsen senior is no longer involved in the day-to-day of the business, but Mikkelsen’s 20-year-old twins and two nephews are all working there this summer.

Despite the past five years of oil-price-induced economic malaise in Calgary (“it used to be just don’t screw it up, now we actually have to make good decisions”), Mikkelsen considers himself very fortunate to be in this city from both a business-owner and family perspective. “If you did a Venn diagram of the best places in the world to run a business and best places to raise a family, Calgary would be right in the bullseye,” he lauds. “I have a lot of gratitude for that.”

Mikkelsen’s family and business give back to Calgary’s community, through support for four main charities: the Juvenile Diabetes Research Fund (JDRF), Alberta Cancer Foundation, Hospice Calgary and the Calgary Firefighter’s Burn Treatment Society. “Our daughter is a Type 1 diabetic, so we became involved with JDRF,” he says. “We love how they’re laser focused on a cure. Impressive group. My mother passed away in a Calgary Hospice facility in 2000 and we’ve been supporting that organization ever since.”

With a lengthy and successful history and uncertain times on the horizon, Mikkelsen employs the same perspective he always has: “It’s just barbecues. We try not to take ourselves too seriously. It’s a great, fun product to sell. We’re really lucky that people come in and they’re excited about all the fun stuff. What we do take seriously is that we only sell what we like. And that’s been very consistent because life’s too short. If we don’t like it, we don’t sell it.”

A measured and unfussy perspective we should perhaps all take during this unprecedented summer. Remain calm, focus on what matters, and above all, enjoy the good times including the barbecue.

ABOVE: THE BARBECUES GALORE TEAM. PHOTO SOURCE: BOOKSTRUCKER

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JUNE 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

HOW DO I HIT THE BALL FURTHER? // SCOTT ORBAN

McKenzie Meadows Golf Tip:

How do I Hit the Ball Further?

BY SCOTT ORBAN, PGA EXECUTIVE PROFESSIONAL, MCKENZIE MEADOWS GOLF CLUB

G

olfers want to hit the ball farther, but how often do you hear‌. Swing Slower. Does this make any sense at all? The reason golfers slow down the golf swing through the impact zone is to compensate for mistakes in their golf swing. So, in that respect slowing down the swing is good advice. However, if you want to hit it further, you need to learn how to swing faster with good fundamentals like a square clubface and a proper path.

Proper path is often broken when golfers drag the club straight back on the target line and then straight through the target line. This breaks the free flow motion of the swing and decreases club head speed dramatically. It also puts the club on a path which is outside / in and crosses the target line.

For right hand golfers this can create the popular slice to the right with a square or open clubface. It can also cause a pull to the left with a closed clubface, or when on a tee a pop up shot that goes nowhere and scuffs the top of your driver.

backswing and fire through attempting to swing through the impact area. No guiding back and through on a fixed line.

Convert this freedom into your golf swing by setting your club out in front of you parallel to the ground and prepare to swing it like a baseball bat (Figure 2). Now swing it back and through as though it was a baseball bat; with freedom and no concern for this target line. Do this several times and try to make the SWISH sound louder and louder. This will get you back to swinging a more natural swing motion, while the SWISH will indicate your speed.

The only time the club head should appear on the target line is about an inch behind the ball and an inch through the ball.

The rest of the time the club head follows a path inside the target line (Fig. 1) So if you are focused on trying to guide the club straight back and straight through the target line, you are hurting your path and thus your clubhead speed.

FIGURE 2

Now set up in your golf starting position. Make the same free and unguided swing as if the pitchers throw is low to the ground. No more guiding the club straight back and straight through the target line will improve your swing speed.

FIGURE 1

Consider a baseball swing. The bat is parallel to the ground and when you swing the bat you do not attempt to take it straight back and through on a target line. You simply load a

Getting this natural freedom back in your swing is the first step. The next step is Clubface angle.

Watch this and other videos tips at www.mckenziemeadows.com/academy/golf-tips.

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MARKETING YOUR HOME FOR ALL IT’S WORTH®

BRIGHTER DAYS

A RENOVATION ILLUMINATES THIS PATTERSON HOME See inside for listing details

ASK SAM

Q

SAM COREA ON THE SAFETY OF BUYING AND SELLING HOMES

Q: Is it safe to buy or sell property? Should I still list my house during the pandemic?

New Protocols for Touring Properties We at the SAM Team remain focused on the safety and wellness of our clients. In order to minimize risk of exposure we take extra precautions. For instance, we maintain a safe distance, we properly sanitize before entering a home and refrain from touching any surfaces including doorknobs, cabinet pulls, plumbing fixtures and light switches. Additionally, we wear gloves and face masks.

Before showing a property we vet our clients to ensure that they are not exhibiting any symptoms of COVID-19, are not waiting on test results, have not tested positive, do not live with anyone who has tested positive or have come into contact with anyone who has tested positive. We also check with the agent of the property that their clients meet the same criteria. We also do not book showings unless our buyers are qualified and informed about the property. These safety procedures are also in effect for our listings.

Additionally, we have increased our use of 3D tours and video to market our listings. With these measures in place it is safe to view homes for both buyers and sellers.

The Best Time to Sell During COVID-19 As businesses continue to re-open we expect that the number of showing requests and sales will increase. As this happens more homes will hit the market and will flood inventory. The buyers out there are very serious and discerning. They have been spending the last few months reassessing what they need in a home. As restrictions are lifted they will be ready to act quickly. That’s why if you are considering selling, you should get your home on the market before the summer months. If you would like our guide “The Home Seller’s 30 Day Action Plan” reach out to receive your free copy.

Not intended to solicit properties already listed for sale nor intended to cause a breach of any existing agency relationship.

MARKETING YOUR HOME FOR ALL IT’S WORTH®

BEARSPAW ELBOW VALLEY | $4,900,000 | $3,500,000

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MAJESTIC POINT

Unparalleled luxury and refinement! After a 2 year renovation by Gallagher Homes and with a beautifully designed interior by McIntyre Bills, this 5 bedroom seven bathroom home boasts over 7,000 SF of opulent living space. Any discerning buyer will appreciate the high quality finishings such as exotic marbles, semi precious stones, custom millwork detailing, ceiling coffering and antique lighting reproductions featuring raw crystals. You’ll find this home to be extremely inviting while still offering lots of intimate gathering spaces. In the luxurious French style kitchen there is everything you could ever need with two massive islands, marble counters & the ultimate appliance package. The enclosed patio is the spot for entertaining guests in front of the fireplace while you BBQ. Upstairs offers three bedrooms, including the stunning master retreat with a spa inspired ensuite and massive walk-in closet. The lower level features a spa-like heated indoor pool which helps make Calgary winters a breeze, exercise room, theatre room and a wet bar. The level of detail and craftsmanship is second to none and truly is a must see!

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SAM@SAMCOREA.COM

BEARSPAW BEL-AIRE | |$2,150,000 $4,900,000

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Rare in Bel-Aire! Nestled along the ridge of the Glenmore Reservoir, perfectly situated at the tip of a secluded culde-sac lies this beautifully landscaped, one-of-a-kind half acre property. The completely overhauled grounds include a massive limestone patio, grand tiered lawns, a playground area and bonfire pit all surrounded by breathtaking perennial gardens and towering spruce trees. In 2014, the original home was updated with wide plank white oak hardwood, new plumbing fixture and light fixtures.

This property provides the ideal opportunity to enlarge or rework the existing house or build your dream home on one of the largest parcels of land in this prestigious neighbourhood. The possibilities are endless.

CALL TODAY TO GET YOUR HOME IN OUR NEXT ISSUE

MARKETING YOUR HOME FOR ALL IT’S WORTH®

BEARSPAW | $4,900,000 PATTERSON | $1,095,000

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Luxury on the Hill - Located in the desirable west end neighbourhood of Patterson Hill, this grand home feels like an escape from it all! Featuring the finest finishings like Herringbone hardwood flooring, wainscotting, soaring ceilings and custom millwork. Welcoming you is a grand living room and formal dining room. The luxurious gourmet kitchen features marble counters, high end stainless steel appliances, island, custom cabinetry and breakfast nook. Enjoy the light streaming in from the floor to ceiling windows while you relax in front of the fireplace. Upstairs you’ll find the master suite with spa like ensuite and walk in closet. Three additional bedrooms and a bathroom complete this floor. The basement is perfect for movie night. A bedroom with walk in closet and ensuite is ideal for out of town guests. The expansive backyard is made for enjoying beautiful summer evenings with family and friends. Enjoy the nearby restaurants, shops and amenities of Strathcona Square and West Hills.

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SAM@SAMCOREA.COM

SPRINGBANK HILL | $2,495,000

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S P R I N G W I L LO W WAY S W

Unparalleled luxury! With 6500+ SF of opulent living space, mountain views & a ravine location this Spring Willow home is a rare find. In the luxurious chef ’s kitchen you’ll find everything you could ever need with a massive island, walnut cabinets, granite counters & the ultimate appliance package. The open-string staircase leads to the serene master bedroom.

Double glass doors slide open to a private deck, the perfect spot for sunsets & star-gazing. The spa-like master ensuite boasts a built-in espresso machine, deep soaker tub & a steam shower. Fashion-lovers will appreciate the huge walk-in closet. Three other bedrooms, flex room & laundry room complete the upper level. The walkout level is the ultimate spot for entertaining with a climate controlled wine room, wet bar, games & family rooms, gym, home theatre & an indoor sport court. The beautifully landscaped west facing backyard demands attention not just for the sweeping views but for the putting green, hot tub, patio with fireplace & water feature.

PINEBROOK ESTATES | $1,375,000

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Luxurious estate living just minutes from the city! This renovated bungalow in exclusive Pinebrook Estates is the very best lot in the community. Enter into the bright & airy foyer & take in the open concept living area. The stunning kitchen features beautiful views to enjoy while you prepare dinner. Subway tile backsplash, stainless steel appliances, granite countertops, oversized island, double sink, butler’s pantry & dining nook make this a dream kitchen. Eat dinner in the formal dining room or Al fresco on the covered patio. The master bedroom can be customized to your taste to create a dream en-suite & walk in closet. Two additional bedrooms & 2 bathrooms complete the main floor. The basement is the ideal area for older children or guests with 2 bedrooms & recreation area with fireplace. Enjoy your sunny west facing backyard backing onto a wetland park. An attached 3 car garage is perfect for any car lover. Conveniently located minutes from the Pinebrook Golf & Country Club. Welcome to paradise!

SPRINGBANK HILL | $1,195,000

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Located in a peaceful cul-de-sac on an exclusive street in Springbank Hill, this bungalow feels like a gorgeous retreat away from it all. The interior features luxurious finishings, high ceilings and rich, dark hardwood. The kitchen is perfect for the aspiring gourmet chef with tons of cupboard space, mini wet bar, stainless steel appliances, walk in pantry & breakfast bar. The attached living room is highlighted by a show stopping fireplace and oversized windows. Enjoy star gazing or a summer BBQ on the expansive deck. The master suite feels like you’re in luxury hotel room with a spa like 5 piece ensuite & spacious walk in. Work at home with ease in the den. The lower level is an entertainers paradise! The family room features a beautiful built in entertainment center and is the perfect area for movie night. Play pool in your recreation area & enjoy a cocktail from the wet bar. Store your prized collection in the climate controlled wine cellar. Two additional bedrooms and bathrooms complete this level.

GET OUR MARKETING DOLLARS WORKING FOR YOU

MARKETING YOUR HOME FOR ALL IT’S WORTH®

RICHMOND | $1,175,000

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2 8 T H AV E N U E S W

Stylish and contemporary living in Richmond! Enter this bright, open concept home and instantly be impressed by the high end finishings. The dining room is highlighted by a double sided fireplace. The chefs kitchen boasts a large concrete waterfall island, custom lacquer cabinetry and top of the line stainless steel appliances. Entertaining is a breeze in the attached living room. One floor up, you will find two bedrooms with a bathroom, office and laundry conveniently located.

The top floor is an urban oasis completely dedicated to the master suite. A spacious master bedroom opens up to a rooftop patio with beautiful city views. Also included on this level are an ensuite featuring a double rain head steam shower and walk in closet. Head down to the basement where you will find a family room which is made for cozy movie nights & a fourth bedroom and bathroom - perfect for out of town guests! Enjoy the close proximity of the amazing shops, restaurants and amenities of the neighbourhood!

RICHMOND | $1,050,000

2105

19 T H S T R E E T S W

Sparking nights in a private city garden. This ultra-chic two story perched on the crest of Knob Hill is a slice of Eden.

A secret oasis filled with the sounds of a trickling fountain takes Al Fresco living to a new level. The main floor of this executive contemporary home is an entertainers dream. A formal dining room for intimate gatherings captures twinkling city views. The sleek kitchen is finished with quartz counters, Thermador & Miele appliances, wine fridge and 2 prep sinks.

The living room features a modern fireplace and an expansive wall of windows overlooking the garden. Use the loft as an office. The guest bedroom contains its own ensuite and provides privacy. The serene master retreat has skyline views, a sitting area and fireplace. Fashionistas will love the massive dressing room and elegant master ensuite with soaker tub, and heated floors. Downstairs is a gym, flex room, laundry and bath with steam shower as well as direct garage access. The ideal home for a stylish professional couple.

GARRISON WOODS | $649,000

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Inspired by the brownstones of NYC! This three story townhome is located on the most scenic boulevard in Garrison Woods. Stroll the path of the picturesque park across the street with the dog or walk down to the shops and restaurants of Marda Loop. Inside, the open concept main floor features hardwood, a wood burning fireplace and brick feature wall.

The spacious kitchen offers a walk in pantry, ample cabinets and counters, a desk, glass mosaic backsplash, and stainless appliances. A large bonus room on the second floor overlooks the west backyard patio. Two bedrooms are perfect for kids or guests and share a bathroom. The third floor is a dedicated master suite with a spacious bedroom, his and hers closets and a generous ensuite bathroom with double sinks and a soaker tub. In the lower level a media room and wet bar make a great spot for movie night. A fourth bedroom, bathroom, laundry and storage area are also found in the basement. Living in this townhome on this street is city living at it’s best!

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403 870 8811 |

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403 686 7800 |

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SAM@SAMCOREA.COM

NEED TO GET YOUR HOUSE READY TO SELL BUT DON’T KNOW WHERE TO START?

GET YOUR FREE COPY OF OUR GUIDE:

THE HOME SELLER’S 30 DAY ACTION PLAN. YOUR HOUSE WILL BE MARKET READY IN NO TIME. STRESS GONE!

GET THE FREE GUIDE ON OUR WEBSITE!

SAMCOREA.CA

HAVE REAL ESTATE QUESTIONS? TEXT OR CALL 403-870-8811

RISK MANAGEMENT STRATEGY // RISK MANAGEMENT

RISK MANAGEMENT STRATEGY PROTECTING BUSINESS’S AND EMPLOYEES’ EARNING POTENTIAL

BY ERLYNN GOCOCO

I

n order to protect businesses and companies from loss of earning potential, a risk management strategy and business continuity plan must be in place. Risk management is the process of identifying, analyzing and evaluating risk factors. Proper risk management can influence control of possible future events and is proactive rather than reactive. Most business models are faced with preventable, strategic and external threats, which can be managed through either acceptance, transfer, reduction or elimination. On the flip side, risk also must be considered in connection with opportunities and returns.

According to Professor of Risk Management and Insurance at the Haskayne School of Business Anne Kleffner, there are three main categories associated with the risk management process: identify (events and sources of risk), analyze (the

likelihood and consequences of risk) and evaluate (is the risk acceptable?). During the evaluation phase, businesses and companies can either choose to leave the situation as is, treat it or eliminate it. Equally important in the risk management process is the strategy for treatment and the ability to measure and monitor success. Kleffner says, “The “guts” of risk management are really assessment and treatment.”

The reason businesses and companies implement risk management systems is to identify all possible risks, reduce or allocate those risks and provide a rational foundation for making better decisions related to risks. Kleffner explains that risk management can essentially be divided into four buckets: property, liability, personnel and income. Businesses must address all four buckets and make provisions to protect property and personnel, while decreasing liability and

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2020

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// RISK MANAGEMENT

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maintaining income. “Business continuity plans are fundamental,” emphasizes Kleffner. “Businesses and companies must protect themselves from large losses.”

Kleffner says that without risk management, businesses may not be able to achieve their strategic objectives. Risk management is relevant to both small and large businesses, “it just looks different,” says Kleffner. “In large organizations, you would have people dedicated to risk management and specific written policies and guidelines. For small businesses, on the other hand, it would typically be up to the business owner or another employee such as an accountant, who consequently might also look after the business’s insurance.”

When it comes to risk management, businesses, big and small, should always consider insurance. According to the Insurance Bureau of Canada (IBC), businesses are encouraged to invest in professional liability or errors and omissions insurance coverage, property insurance, workers’ compensation, vehicle insurance and business interruption insurance.

Fresh Kitchen owner Paul Morissette has been providing Calgarians with fresh and wholesome food since 2008. In his line of work, there are many risks that can affect his and his employees’ earning potential. These risks include, but are not limited to, loss of food, theft, employee injury, vehicle collision, business lost revenue, fire and injuries or accidents sustained on clients’ property. Having insurance is a value add, says Morissette. “No one wants to ever think they need to rely on insurance. But the reality is, it is a necessity in any business to protect yourself, your employees and the longevity of your brand. Whether it is daily operating insurance, business loss insurance or WCB to protect your employees from injury insurance.”

Morissette says that one of the largest components of his business’s revenue stream is corporate catering. “All of our large corporate clients require us to have

SMWL.COM ABOVE: RILEY ADAIR, CHERISE CULLEN, PAUL MORISSETTE (OWNER ), JOSH JONES, FRESH KITCHEN.

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JUNE 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

RISK MANAGEMENT STRATEGY // RISK MANAGEMENT

at least a $5,000,000 COI (certificate of insurance) to protect against any issues that could happen while on their property.

If we did not have this provision, we would not be eligible to get this large amount of business.”

When it comes to loss of income, workplace injuries also account for a good portion of a business’s loss of revenue.

When an employee gets hurt and is then unable to work, the business is negatively affected, which is why it’s important to have insurance. But for some industries, it’s also important to plan ahead and invest in workplace injury prevention such as safety apparel.

Tyler Sloan’s company Sloan Safety provides a vast range of industries with head-to-toe personal protective equipment (PPE) solutions. Sloan says “businesses and companies can purchase all the safety apparel required to protect their employees for job specific tasks. By providing the appropriate PPE, they mitigate the risk of injury. This combined with safe workplace practices, significantly reduces accidents and injuries in the workplace.

According to Sloan, “Every hour, over 400 people in Canada suffer an injury in the workplace. Over 90 per cent of these injuries are preventable by wearing the proper PPE specific to the task. The long term physical, psychological and financial costs of these injuries are devastating.” As part of the evaluation phase of risk management, Sloan says, “We work with businesses and companies to understand its needs and find the best PPE solutions for its employees. We offer a full range of apparel that meet or exceed the highest industry safety standards so we can be a single point of contact for all the right gear.

Not only do we strive to supply the best safety apparel on the

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ABOVE: TYLER SLOAN, OWNER, SLOAN SAFETY.

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RISK MANAGEMENT STRATEGY // RISK MANAGEMENT

market, we also seek to provide the best value to get the job done within a certain budget.”

What happens when a business or company does not have a risk management system in place? Kleffner says statistics show that small businesses that did not have insurance or business continuity plans and experienced a disaster such as a flood or fire could not recover and therefore not reopen, which leads to loss of income for the owner and his or her employees.

Morissette says that in the 13 years of operation, Fresh Kitchen has seen three break-ins, two employees who filed for WCB and were out of work for significant period of time and two delivery vehicle collisions. His advice is simple, “Insurance is a must to operate, to grow and protect your business, brand and most importantly - your employees.”

Insurance for businesses and companies can be costly. But Morissette says it’s critical to have and worth it. “Insurance provides legitimacy and shows your customer base that you care about the services you provide to them. If Fresh Kitchen did not carry the different types of insurance that it carries – its customers would question the safety of the food and how it’s provided to them daily.”

Is risk management worth the effort and expense? In order to answer this question, businesses and companies must first understand how risk management helps to improve its decision-making, planning and prioritization.

Risk management also helps to anticipate what could go potentially go wrong and prepare in advance in order to prevent disaster or serious financial loss.

Junior Achievement has a suite of free digital programs that will teach young people about financial literacy and business. All of these programs have linkages and alignment with the Alberta curriculum for grades 3-12. Thank you to our valued donors who empower us to be responsive to the needs of young people across Southern Alberta in these unprecedented times.

Check out our new online programs and resources

jasab.ca/self-directed-learning/ 32

JUNE 2020 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

908 Engineering ATCO Barclays Bow RiversEdge Campground CIBC Cochrane Lions Club Connect First HSBC Canada Mayfair Diagnostics RBC Foundation Rotary Club of Cochrane SeaJay Engineering TD Bank The Association of Science and Engineering Professionals of Alberta Totem Charitable Foundation

TOC

Page 1 - Leading Through the Deluge

NEWS SUMMER 2019

Leading Through the Deluge

By Lloyd Suchet, Executive Director, BOMA Calgary

W

riting columns like these always require a bit of crystal ball gazing to identify a topic that will be not only engaging, but also relevant to the environment around us. Rarely will it be more difficult than it is today, as we sit in the middle of a global pandemic that requires a response that changes nearly hourly. At BOMA Calgary we have been your voice as governments have responded to the pandemic. As an invited stakeholder to the Calgary Emergency Management Agency, BOMA representatives have been at the table as knowledge is shared and decisions are made impacting topics such as essential business exemptions, emergency response and +15 management. This has allowed us to both shape decisions being made, and communicate timely and valuable information to the industry.

On relief measures, BOMA Calgary acted quickly in coordinating a workshop with BOMA Edmonton, the Calgary and Edmonton Chambers of Commerce, and the Canadian Federation of Independent Business that identified challenges and identified potential solutions to way the pandemic was impacting the commercial real

As an invited stakeholder to the Calgary Emergency Management Agency, BOMA representatives have been at the table as knowledge is shared and decisions are made impacting topics such as essential business exemptions, emergency response and +15 management. estate industry as well as the business that comprise much of the tenant base. A discussion document was

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Following a successful virtual Annual General Meeting, BOMA Calgary is pleased to announce the 2020-2021 Board of Directors and a new Executive Committee!

Congratulation to our new Executive, as well as our newly elected Directors - we know you will be exceptional stewards of the association. On behalf of the members of BOMA Calgary thank you for volunteering your time, your energy, and passion.

BOMA Calgary News

BOMA Calgary News is a co-publication of BOMA Calgary and Business in Calgary.

Business in Calgary

1025, 101 - 6 Ave. SW, Calgary, AB T2P 3P4 Tel: 403.264.3270 • Fax: 403.264.3276 info@businessincalgary.com www.businessincalgary.com

BOMA Calgary

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Communications Committee Christine White, Chair, Oxford Properties Group Rita Borrow, Brookfield

By forcing many Canadians out of their standard workplaces, this pandemic has impacted our industry in significant and fundamental ways. While technology has played an incredible role in bridging the gap and keeping us digitally connected as we stay apart, it has also reinforced the very thing that our industry provides. Our most recent editions of BOMA Calgary Building Guide have focused on the way that commercial properties have become more than just places to work as our industry has focused on providing a sense of community through things design and amenities. then developed making recommendations to the various orders of government on measures to provide relief.

Lance Merrifield, Epic Roofing Enam Islam, Hines Jon Holmes, Camfil Aydan Aslan, BOMA Calgary Lucy Skjarstad, Artopex

Executive Officers

CHAIR Richard Morden, QuadReal Property Group CHAIR-ELECT Rob Blackwell, Aspen Properties SECRETARY TREASURER Candace Walker, Brookfield Properties PAST CHAIR Lee Thiessen, MNP LLP EXECUTIVE DIRECTOR Lloyd Suchet, BOMA Calgary

Directors

Lee Thiessen, MNP LLP *Past-Chair Blair Carbert, Carbert Waite LLP Carla Fedele, Choice Properties REIT Dan Lindsay, GDI Integrated Facility Services Aaron Pratt, Allied REIT Art Skow, BentallGreenOak Todd Throndson, Avison Young Christine White, Oxford Properties The Building Owners and Managers Association of Calgary publishes BOMA Calgary News quarterly. For advertising rates and information contact Business in Calgary.

Publication of advertising should not be deemed as endorsement by BOMA Calgary. The publisher reserves the right in its sole and absolute discretion to reject any advertising at any time submitted by any party. Material contained herein does not necessarily reflect the opinion of BOMA Calgary, its members or its staff. © 2015 by BOMA Calgary.

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We have also been working with BOMA Canada to develop webinars and other resources for BOMA members to use across Canada. In times like these the importance of sharing knowledge and resources is only magnified, and we are endeavouring to provide you with the resources to help you and your organizations through this.

By forcing many Canadians out of their standard workplaces, this pandemic has impacted our industry in significant and fundamental ways. While technology has played an incredible role in bridging the gap and keeping us digitally connected as we stay apart, it has also reinforced the very thing that our industry provides. Our most recent editions of BOMA Calgary Building Guide have focused on the way that commercial properties have become more than just places to work as our industry has focused on providing a sense of community through things design and amenities. Social isolation has only reinforced the idea that those seemingly meaningless or mundane day-to-day connections we make with other people in our offices, in our buildings, or in the +15, are what enrich our days indeed often inspire the ideas that help our organizations grow. While the economic headwinds are strong, come from multiple directions, and will take time to recover from, in that important way the value proposition has rarely been more clear.

On behalf of BOMA Calgary, we hope that you are and your families are safe and healthy, and we hope to see you all soon at a BOMA event!

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#Here4YYC

Operating safely with COVID-19 #Here4YYC The Province of Alberta has announced their plan to cautiously reduce some of the physical distancing measures that have been in place since March 15, 2020. This will be a slow, phased approach that puts public health at the forefront. Learn more about the government approach here.

Since the beginning of COVID-19, The Chamber has been #Here4YYC, supporting your business when you need it most. We continue to have your back and will support you in re-opening your business.

We have compiled the below resources to support your business through the next phase of COVID-19. As this is a phased approached, business owners need to be flexible and prepared to close if cases of COVID-19 spike in the future.

Toolkit COVID-19 is changing the way businesses operate. The key to operating safely is keeping employees and customers safe while enhancing the customer experience.

Step One: Develop a Task Force Develop a Task Force (similar to a safety or fire task force) of cross-functional stakeholders in the organization.

The Task Force should: • Be made up of three to five people, • Include one senior leader, one middle manager and one staff/line employee, • Designate a decision maker on the Task Force, allowing quick and effective implementing of your COVID-19 strategy, • Stay up to date with changing guidelines and policies from federal, provincial, and municipal governments.

This Task Force will be responsible for developing a COVID-19 prevention strategy in your workplace, as well as ensuring guidelines and best practices are followed by all staff and customers.

Once your Task Force has been established, consider these guidelines: Step Two: Prepare your workspace • Assign COVID-19 Task Force (similar to fire marshals) to lead your COVID-19 prevention plan.

• Define appropriate Personal Protective Equipment (PPE) for your workplace.

• Develop a screening protocol for your employees to take before every shift.

• Perform a deep clean of your workspace. Alberta Health Services offers these guidelines for cleaning of public spaces.

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• • • • • • •

We recommend hiring a professional cleaner to preform and initial deep clean of your workspace.

Implement procedures for increased frequency of cleaning and disinfecting of high traffic areas including; common areas, public washrooms and showering facilities.

Create a proper physical distancing set up, establish rules, and set up your business accordingly. Leverage signage and spatial markings to ensure co-workers always operate at six feet apart.

Post external signs indicating COVID-19 physical distancing protocols, along with floor markings where service is provided or lines form.

Ensure entry into the business, including lines, are regulated to prevent congestion.

Set up your business with a single point of entry.

No more than 15 people may gather in common areas. Congregation of people should be actively discouraged.

Step Three: Prepare your employees • Screen your employees before every shift to ensure they are healthy and have not been in contact with anyone with COVID-19.

• Employees exhibiting any COVID-19 symptoms must stay home and follow quarantine guidelines.

• Provide PPE for all employees including masks, gloves, hand sanitzer and possibly face shields.

• Provide employees with everything they need to keep their work surfaces clean, including disposable wipes, hand soap, paper towels, disinfectants, and alcohol-based sanitizer with at least 60 percent alcohol.

• Educate your staff on physical distancing.

• Discourage employees from sharing each others equipment including phones, computers and tools.

• Train staff in proper hygiene procedures.

• Reduce the number of employees on site through alternating workdays or shifts.

• Communicate weekly with your employees to ensure compliance.

• Check in regularly on the mental health of employees.

Step Four: Prepare your customers • Post guidelines at the entrance of your business regarding your expectations for customer behaviour including physical distancing, PPE usage and to not enter if they are exhibiting any symptoms.

• Require that customers use hand sanitizer upon entering.

• Limit the number of people in your business to ensure six feet physical distancing can be maintained.

• Place tape in high traffic areas to direct flow and keep six feet between customers.

• Update your website to reflect the new rules and any other operating changes.

• No more than 15 people may gather in common areas or at one table.

• Reach out to the Chamber to aid with communicating the changes and readiness of your business for customers Step Five: Prepare your customers • Sales registers should be six feet apart.

• Avoid cash exchanges and encourage tap payment when possible.

• Install screens between staff and customers if necessary.

• Disinfect transaction areas after each transaction.

• Consider home delivery, take out, drive through and curbside pick-up options where applicable.

• Post a sign for deliveries outlining expectations (PPE, hand sanitizer, masks).

Resources • •

AHS has excellent information on best business practices for business. They also have posters that can be downloaded and posted at your business.

Government of Alberta: Employer guide to occupational health and safety

600, 237 8th Avenue SE Calgary, Alberta T2G 5C3 T: 403 750 0400 | W: CalgaryChamber.com E: membership@calgarychamber.com Belong today at CalgaryChamber.com/Membership

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Dealing With the Triple Whammy The Calgary impact

N

o doubt about it. The timing stinks.

Just when the recovery was settling in, allowing Calgary business (and life) to adjust, the triple whammy broadside hit.

The scary and life-threatening COVID-19, the staggering global oil slump---and the impact of both on Calgary jobs and the gradually convalescing Calgary economy.

For business, projecting, planning and strategizing about moving forward is, at best, speculation.

“I don’t think anyone has the answer of what Calgary looks like post-COVID combined with $17 oil,” says the upbeat Dave Bell, owner of Dolphin Printing, western Canada’s number one Plastic Card Manufacturer and a Calgary EO member. “But I don’t think things come roaring back by any stretch. We may be in for a long drawn out recovery over the next few years. Alberta will go back to work and still practice good anti-virus practices of social distancing, and the geo-political forces will start figuring out the demand and supply side of oil to get prices back to reasonability.

“Ultimately, Alberta businesses have to take the opportunity to look really hard at the inner-workings of our business and improve all the little processes and systems, so as things come back we are able to operate with an increased level of efficiency.”

Andrew Hulbert is the owner and vice president at Studio Y Creations, creating and building interior and exterior large-scale displays, props, signage and more and a Calgary EO member and admits that his unique Calgary-based business is not directly affected by the local economy or oil and gas. “It has most definitely impacted our suppliers and business associates.

Most Calgary area businesses have been battling the local

economy and volatility in the oil patch for some time, and COVID-19 has just made it increasingly more difficult to weather the storm.

“The key to surviving this unprecedented time is to embrace the new normal and find ways to take the experience gained over the years and apply it in new innovative ways.”

Although Chris Chivers, owner and visionary of IdentityInk, Calgary’s most reliable and exacting provider of architectural graphics & films and a Calgary EO member, also explains that his Calgary-based business is not as significantly impacted by the triple whammy, “It doesn’t mean we are immune. Our approach is servicing markets all over North America, and that softens the blow a bit.

“For the past few months, my mantra to my employees, clients and vendors has been---communicate, communicate, communicate, with clear, concise and accurate details.”

Bell speaks with infectious positivity. “Calgary businesses must stay disciplined around the project list, get them done to completion, research new equipment or software that will allow you to function better. It’s a good time to flush out your web presence and SEO strategies to ensure people find you when the world gets back to work. Let’s not waste this chance to make our businesses better.”

Andrew Hulbert agrees. “The key to surviving this unprecedented time is to embrace the new normal and find ways to take the experience you have gained over the years and apply it in new innovative ways. Calgary’s business community has been dealing with uncertainty for years, but we’ve seen some great diversity and innovation emerge from the struggle.”

Contributing Members:

Dave Bell

Andrew Hulbert

Chris Chivers

owner of Dolphin Printing

owner and vice president at Studio Y Creations

owner and visionary of IdentityInk

The international Entrepreneurs’ Organization (EO) is the respected, world-wide business networking group — with more than 10,000 members in 35 countries — where business leaders meet informally to brainstorm, compare notes, learn and share relevant discussions about business.

EO has 122 chapters around the world, including the Calgary chapter which is the fifth largest and one of the most active EO chapters in the world.

www.eocalgary.com

|

For membership inquiries: membership@eocalgary.com

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Calgary’s tourism industry remains undeterred by cancelled events Event organizers and volunteers forge ahead and find new ways to foster - and share - civic pride and community spirit with Calgarians and future visitors.

BY BRIDGETTE SLATER

I

n following recommendations from the Government of Alberta and Alberta Health Services, and in supporting the need for physical distancing to flatten the curve of COVID-19, on April 24, all events in Calgary were cancelled through August 31, 2020. These restrictions impacted more than 166 festivals, events, meetings and conventions in our city - presenting organizers and volunteers with the need to cancel, postpone or re-imagine their offerings.

Despite these difficult circumstances and the feats many face, our city’s remarkable community spirit continues to shine through. Tourism Calgary extends its sincere gratitude and appreciation for all tourism and event partners, organizers and volunteers for maintaining an air of positivity, while expending countless hours of effort and tackling hard decisions on behalf of our city, citizens and visitors.

Events play a vital role in building Calgary’s brand, enriching the city’s vibrancy, stimulating the economy and most importantly in driving our remarkable community spirit. As proud Calgarians, this community spirit is what sets us apart, and that’s something we at Tourism Calgary have been thinking a lot about. Community spirit remains at the heart of Calgary’s tourism industry. Undeterred by events that won’t be hosted this year, the industry continues to work together find new ways to foster and share our civic pride and community spirit with fellow Calgarians as well as with future visitors from around the globe. That’s the Calgary way.

Grasping on to this mentality, many Tourism Calgary event partners, organizers and volunteers have faced their

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EVENTS PLAY A VITAL ROLE IN BUILDING CALGARY’S BRAND, ENRICHING THE CITY’S VIBRANCY, STIMULATING THE ECONOMY AND MOST IMPORTANTLY IN DRIVING OUR REMARKABLE COMMUNITY SPIRIT. AS PROUD CALGARIANS, THIS COMMUNITY SPIRIT IS WHAT SETS US APART, AND THAT’S SOMETHING WE AT TOURISM CALGARY HAVE BEEN THINKING A LOT ABOUT. COMMUNITY SPIRIT REMAINS AT THE HEART OF CALGARY’S TOURISM INDUSTRY. challenges head on by finding innovative virtual event solutions to host in lieu of their in-person events.

Tourism Calgary is working diligently alongside industry partners and stakeholders to support and contribute to the rebuild and recovery of Calgary’s vital tourism industry. Part of this work includes leveraging the #LoveYYC From Home program to support all partners. This platform includes elements like the Online Calgary Events Calendar, and social media posts designed specifically to support local event organizers and volunteers in promoting their innovative virtual event solutions.

To learn more about virtual events taking place in our city, see visitcalgary.com/loveyyc-from-home.

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MARKETING MATTERS // DAVID PARKER

Marketing Matters

BY DAVID PARKER

T

he awful virus has had a hugely negative effect on so many people, but I must say the isolation has also meant an appreciation of so many things. Taking the time to have my morning coffee on the back deck - although I do miss the servers at Phil’s - is so pleasant being able to watch the robins and sparrows enjoy burying their heads in the bird bath.

COMPANIES COULD INDEED SAVE ON

I’ve never seen so many people just walking along my street without a dog tugging at a lead. And the Little Free Library across the street is doing a roaring trade.

OTHERS, TO SAY NOTHING OF THE ALL-

Everyone has been talking about getting back to normal. It will never be ‘normal’ as it was. Will we be hugging again and worrying whether a person wants a “good to see you” kiss on one or two cheeks? The Japanese way of bowing - not too close - seems a delightfully pleasant way to say hello.

There’s also some concern about people wanting to stay home and forget going to an office. Hopefully that will change as so much can be accomplished when seeing people face to face, watching body language which Zoom doesn’t offer, and I believe so many good business ideas are the result of hanging around the office coffee machine.

Companies could indeed save on office space if staff did their work from home but surely, they would miss out on convenient access to filing, a quick conversation with others, to say nothing of the all-important relationships. I read recently, “No creature on earth is more socially dependent than a human being.”

Then there’s the problem of an already over abundance of downtown office space. Over the past few years, we went from everyone has an office to open seating for all. Can’t imagine again accepting a cubicle close up to another and right across a short divider from someone else. And surely staff will not want to sit in tiny meeting rooms or even

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OFFICE SPACE IF STAFF DID THEIR WORK FROM HOME BUT SURELY, THEY WOULD MISS OUT ON CONVENIENT ACCESS TO FILING, A QUICK CONVERSATION WITH IMPORTANT RELATIONSHIPS. around large board room tables for that matter. Perhaps companies will have to lease more space.

I’m sure Parkland Fuel’s new office space in the BP Centre is pretty nice but the media release describing it really ticked me off. You see Parkland Fuel accepted a million plus dollars of our money through CED, and then gave a big thank you kick in the butt by hiring a Toronto interior design company.

Shame on them – we happen to have a number of very good designers here that would enjoy the business. Support local says the mayor and chamber.

But to finish off on a high note. Despite the fact that Willow Park Wines & Spirits lost all of its wholesale restaurant and bar business, it is supporting the Calgary Zoo by donating $2.50 of every bottle of gorilla-labelled Argentinian red and white wine to its conservation projects until year-end.

Final Words The best things in life aren’t things

The economy is on the move again and the Wood Automotive Group dealerships are here to serve you.

Your opportunity to make the very best deal on a new or pre-owned vehicle is now! Our lots are full with a tremendous selection of cars, trucks and SUVs and we’re moving them out. We’re helping kick start the economy by offering you never before seen pricing and deferred payment options. The time is right, so call us now and let’s make a deal!