Business in Calgary - June 2019

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Volume 29 | Number 6

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Drawing a Clear Line in the Sand

By Brad Field

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Light at the End of the Tunnel

By Frank Atkins

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CONTENTS

The Calgary Report

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Michael Culbert Recipient of the 2019 Distinguished Business Leader Award

By Melanie Darbyshire

ON OUR COVER: ABOVE: MICHAEL CULBERT, RECIPIENT OF THE DISTINGUISHED BUSINESS LEADER AWARD (DBLA).

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Current developments for Calgary Telus Convention Centre, Tourism Calgary, Calgary Economic Development, and Innovate Calgary

Marketing Matters

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Supporting the visions of entrepreneurs one story at a time.

Volume 29 | Number 6

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THIS MONTH’S FEATURES

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CONTENTS COMPANY PROFILES

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West Ridge Fine Homes

Celebrates 10 Years

Choice Office Furniture

Celebrates 15 Years

Abugov-Kaspar

Celebrates 30 Years

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Savings Trends 30 per cent of Canadians have no retirement savings

By John Hardy

hanging the Health & Safety C Culture The most important business factor

By John Hardy

30 33

Wait and See These are still disorienting days in the Calgary Real Estate Market

By Nikki Gouthro

The Art and Science of Torch Passing Only 30 per cent of businesses tackle succession planning

By John Hardy

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McKenzie Meadows Golf Tip Translate the Slap Shot into a Powerful Golf Swing

By Scott Orban

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REGULAR CONTRIBUTORS Brad Field Frank Atkins David Parker

THIS ISSUE’S CONTRIBUTORS Melanie Darbyshire Rennay Craats John Hardy Nikki Gouthro

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DRAWING A CLEAR LINE IN THE SAND // BRAD FIELD

Drawing a Clear Line in the Sand

BY BRAD FIELD

T

he only constant in life is change. Before 2015, however, Albertans weren’t sure if that was the case when it came to our government. Regardless of where we sat on the political spectrum, we all felt the aftershocks of 2015’s government shakeup.

In the most recent provincial election, Albertans embraced change again. Long before the election was called, clear lines were drawn. This would be an election pitting economic values against social values. This stark line polarizes a community that logically knows both must coexist to be sustainable. Regardless of the rhetoric, the change in government indicates a definitive response to the previous four years; Albertans value our ability to do business.

There were rumblings after 2015 as businesses struggled to “play” because they didn’t know the rules – especially in Calgary. The economic climate paired with an unclear rule book left businesses in limbo, or worse. This latest change in government has stirred up renewed optimism for Calgary businesses, and for good reason. This new government’s commitment to strengthening business practices, including labour laws and living wage review, were made clear during the election. We now know the commitment also extends to cutting red tape, making the rules clear, and ensuring Alberta is open for business.

Packing some weight behind that business-focused promise is a cabinet that balances experience and acumen, with the bonus of a new cabinet position dedicated to streamlining business processes and bureaucracy. Red tape is a favourite buzzword of politicians, but the new cabinet position and the confidence that this new government is serious about this file gives the business community hope.

Thinking about what this commitment can mean from a Calgary perspective, there’s a big “but” at play. “But” will it make a difference for all business? Without buy-in and complementary action from municipalities, reducing red tape at the provincial level strongly favours big business. For small and medium-sized businesses, municipal government is on the front lines of interaction, and these businesses cannot be left behind. Calgary and entrepreneurship are synonymous. Regardless of the economy, that won’t change.

The City of Calgary is not a beacon of light when it comes to red-tape reduction. In a time of fewer shovels in the ground, there is a collective understanding that getting things built takes longer and longer today. And that’s only one example of the hurdles we face in the business community, to say nothing of the massive increases in property taxes for commercial space. It is critical for our municipal leaders to match the same level of commitment to growing our economy as our new provincial government.

It bears repeating: Albertans value our ability to do business.

We can agree that business and the economy factor into everyone’s quality of life. As business leaders, as Calgarians, we must pull together as a city, working in good faith with all levels of government. As we saw in some of the election coverage, the national media like to portray Calgary incorrectly as a redneck city. Business, arts, social and civic leaders must counter that perception collectively, restoring Calgary’s position as a magnet for entrepreneurs, dreamers and thinkers from across the country and beyond.

We have a clear mandate to level the playing field, make the rules clear, execute the gameplay. Time to strengthen Alberta businesses.

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Victoria’s Mayor Showed Leadership in Learning About Oilsands

by Cody Battershill

Unlikely Champion

by Melanie Darbyshire

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How A “Made In Alberta” Oilpatch Recovery Can Be Achieved byFEBRUARY David Yager 2019 How Do I Get into the Permian?

by Chuck Bean

Inspired by the Past Leading into the Future 100-Year Legacy at Halliburton

by Rennay Craats

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Off The Top | The Myth-busting Approach

THE MYTH BUSTING APPROACH

I

t’s exciting – but not necessarily easy – being an Alberta mythbuster. It takes determination, perseverance, thick skin, a whole lot of patience and the proverbial iron hand in a velvet glove.

Countering and dispelling some of the myths about Alberta’s oil and gas industry can be a particularly tough challenge. But a dynamic Alberta group, led by Cody Battershill (founder and gung-ho advocate of the pro-energy lobby group Canada Action) and Calgary’s Ward 6 Councillor Jeff Davison, are opting for a supercharged, proactive approach.

And there is encouraging response to their focused show-and-tell, reaching out to politicians and other influencers who are interested and willing to be open-minded.

“It’s basically an urgent but open invitation to politicians and other decision-makers to come on a tour,” says the revved Battershill. “An oilsands tour – to see first-hand how we do things; how we are world leaders when it comes to developing new methods and protecting the environment.”

Councillor Davison admits the goal of the unique and personalized oilsands tour is to achieve factual, evidence-based conversation versus opinion regarding Canada’s energy industry and oilsands operations. “The development of our energy industry is something that affects Canadians from coast to coast to coast,” he notes. “This is not just a Calgary or an Alberta story. It is a Canadian story that affects us all.”

Battershill explains that although he is not an engineer, “We talk with them. We show them.

We answer their questions. We’re trying to make sure their opinions are based on facts, not misinformation. Because, most importantly, they really don’t know what they don’t know.”

Davison emphasizes opponents of the energy industry have been making inaccurate claims that the industry has been utilizing strip mines, destroying landscapes, contaminating water

and creating tailing ponds. “In reality, Canadian oilsands companies devote heavy attention to wildlife, forest restoration, water reuse and methane capture as well as an incredible amount of capital is focused on technology to minimize environmental impact.”

Last month, Battershill, Davison and their dynamic group hosted Lisa Helps the mayor of Victoria, B.C. and a frequent critic of the environmental effects of Alberta’s oilsands, to be their guest to tour the Cenovus in-situ steam-assisted gravity drainage (SAGD) operation at Foster Creek.

“What many people don’t realize when they come on a tour is that 97 per cent of our oilsands deposits are in situ, more than 75 metres deep, too deep to be mined,” Davison adds. “So, technologies like SAGD make extraction possible.

These new technologies contribute to less deforestation and use less energy to produce oil.”

Mayor Helps explains she didn’t go on the tour to have her mind changed but admitted to learning more about the industry and gaining a broader perspective.

Last month, the group made the rounds at the big Federation of Canadian Municipalities annual conference, huddled, pitched (and invited) decision-makers to come and see for themselves.

Battershill enthusiastically hopes to eventually host the mayors of Vancouver, Burnaby, Toronto, the premier of Quebec and others on the proactive oilsands tour.

“It’s overdue time for dialogue,” Davison says with determination. “The biggest challenge is overcoming the false information that has led to a negative perception in certain parts of the country, particularly relating to oilsands development.”

Battershill shares the urgent passion. “We have to stand up for ourselves. We’re not out to change their minds as much as creating a balanced discussion and wanting to make sure their B opinions are based in facts.” OE

5 • Business of Energy • June 2019

Cody Battershill | Victoria’s Mayor Showed Leadership in Learning About Oilsands

VICTORIA’S MAYOR SHOWED LEADERSHIP IN LEARNING ABOUT OILSANDS

by Cody Battershill

I

t’s lush, temperate and visually stunning. And in 2018, Conde Naste Traveller Readers’ Survey found it a top-10 friendliest city in the world. It’s known around the globe as the City of Gardens.

I’m referring to Victoria, B.C. If you’ve visited there, you probably loved it. Who could blame you?

I have a new appreciation of Victoria, and it’s not because of the information I just listed. It’s because of a rare opportunity I had recently to take Victoria’s Mayor Lisa Helps on a tour of an oilsands facility in northern Alberta.

First, let me provide some background. Victoria council earlier this year passed a resolution to begin tracking climate change-related costs – much as Whistler, B.C. and others had done before them. Victoria also requested the Union of BC Municipalities (UBCM) explore legal action against international oil companies, a resolution that was recently defeated.

So, at least for now, the issue is on hold and won’t advance to the UBCM table for debate and a vote any time this year. We see this development as presenting an opportunity for outreach and education.

Mayor Helps is an experienced political leader, so I won’t speak for her. But I can tell you

the on-tour conversation we had and the statements she made to media and others during and immediately following her visit were genuinely constructive, balanced and, in my opinion, very hopeful.

While Mayor Helps stated clearly to Star reporter Madeline Smith that it was too soon for her to say whether the trip has completely shifted her perspective on the future of the oilsands, she also added: “But I believe in the work that’s happening here.”

The Cenovus steam-assisted gravity drainage (SAGD) facility at Foster Creek is a perfect example of environmental innovation and progress. Distinct from oilsands mining, this successful, small-footprint Alberta in-situ technology represents how 97 per cent of oilsands land area and 80 per cent of oilsands reserves can be produced with more than half of current production done in situ today. It’s a technology that should be shown off to the world.

I’m appreciative that Mayor Helps was gracious enough to make the trip and see our technology for herself. Among comments made by the mayor and reported by Star Calgary and other media outlets were the following: “I believe in the work that’s happening here (at the SAGD

6 • Business of Energy • June 2019

“

And given that oil and gas make so many other endeavours possible, and that global demand for it continues to grow, our product is going to be a key ingredient for global society for some time to come.

facility). If the oilsands are going to have a future, what I saw today really lends itself well.”

I want to give Mayor Helps time to sift through the experience she had at the SAGD facility.

It’s technical, and it involves a lot of new information.

But in general, I can say Mayor Helps’ initial positive reaction seems to be part of a growing understanding across the country that we’re world leaders in environmental protections and continual technological innovation in oil and gas, and that Alberta’s oil and gas sector is vital to the country’s economy.

And given that oil and gas make so many other endeavours possible, and that global demand for it continues to grow, our product is going to be a key ingredient for global society for some time to come.

Working with Councillors Ward Sutherland and Jeff Davison as well as the City of Calgary,

we’re pleased we reached out to Mayor Helps.

We intend to continue to build bridges with the rest of the country so our neighbours fully understand we’re all Canadian, and we all benefit when our resource sector is strong.

As someone strongly committed to building bridges and working across conventional boundaries toward establishing common ground, I think it’s important I leave the last word to Mayor Helps.

“What is possible – as Victorians, as Calgarians and as Canadians – is to have these conversations where we really understand each other’s points of view.”

I couldn’t agree more. Thanks for the visit, Mayor B Helps! OE Cody Battershill is a Calgary realtor and founder/ spokesperson for CanadaAction.ca, a volunteer organization that supports Canadian energy development and the environmental, social and economic benefits that come with it.

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7 • Business of Energy • June 2019

FREE PRESS RELEASES FOR ALL TSE ISSUERS! TheNewswire.com Celebrates 15 Years plus Senior Board Approval

By Kavi Mohan

I

f you run a publicly-traded company, press releases are not just a luxury, they are mandatory. But they don’t have to be expensive. Until now, the cost of issuing press releases has been determined by “word count” and images inclusion, costs that can generate bills of over a thousand dollars. Per press release.

That is no longer necessary.

Newly Approved as a Senior Board (TSE) Press Release disseminator and SEDAR filing Agency, Calgary’s own TheNewswire.com is offering Free Press Releases to showcase its services. And its Flat Rate billing is designed to save issuers over half of what they currently spend – for the same distribution.

TheNewswire (TNW) is now just one of two accredited Canadian press release agencies available for publicly-traded companies to use for dissemination and although TNW may be new to many TSE-listed companies, it has been the smallcap newswire of choice for over 500 TSX Venture, CSE and OTCMarkets-listed companies since 2004.

FREE PRESS RELEASES No Obligation.

Traditionally, newswire services have charged on a “per-word / per-page” basis, which is based upon 1950s technology when agencies used to manually type - then re-disseminate - press releases (via Telecopier machines) to newsrooms nationally and beyond.

Today the only telecopiers that exist are in museums, but the traditional newswire services (conveniently and lucratively) continue to invoice companies “per word” which raises an obvious question. If no one actually re-writes your press release, then how can you be billed “per word” for a press release that you actually wrote?

That makes zero sense.

TheNewswire.com is disrupting that broken paradigm and instead offers unlimited press releases for a fixed,

flat rate that allows companies to issue more news, more often – for less.

minnows, someone pays for that buyout. And that ‘someone’ is going to be Canadian companies.”

Just $250 Per Press Release – All Canada and US – Unlimited words / pages or just $2,500 for Unlimited Annual for TSX Venture-listed companies and just $5,000 annually for issuers listed on the TSE.

Beechinor says TNW’s TSE inclusion, coupled with a new pro-business Alberta government, provides a major opportunity for TheNewswire to introduce tremendous cost-savings for potential new clients as companies publish more news – for less.

Unlike its competitors, TheNewswire does not charge for image and/or multimedia inclusion – and in fact encourages companies to include it, as it helps convey a more engaging, compelling story.

TheNewswire also provides the most affordable SEDAR filing rates in the industry at just $650 per year and also offers EDGAR and XBRL services. But the groundbreaking news service hasn’t stopped at price-savings.

TNW has also integrated an array of additional market-friendly features that leapfrog its competitors, including Social Media inclusion within all press releases, Free Streaming Video within press releases (yes, you can watch a corporate video within a press while still reading it) and Audio Enhanced press releases.

“Technology has advanced so greatly in even the last ten years it’s changing what we do and how we do it,” says CEO Pat Beechinor, the innovative founder of TNW. “We simply couldn’t do then what we can now.

And now that we’ve started, we’re not going to stop.”

TNW itself is in a growth spurt, having received TSX and IIROC approval as fully accredited Senior Board TSE disseminator.

To hear more: www. TheNewswire.com/energy Beechinor, a thirty-year broadcaster and news veteran says TNW’s inclusion as a TSE distributor is fantastic news for Canadian issuers (particularly in the oil and gas and mining sector) looking to cut costs because recent acquisitions and mergers within the newswire industry itself are costing Canadian issuers more than ever.

“Sellouts by some of the smaller Canadian news services to large US-based companies have resulted in price hikes that will only increase,” says Beechinor. “When US whales gobble up Canadian

He adds that most publicly traded oil and gas companies would like to issue 15-20 press releases per year, but if it costs more than what a company can afford just to keep its shareholders informed, there is no perceived ROI. Conversely, by taking advantage of TheNewswire’s fixed rate, companies can certainly save enough to initiate additional proactive marketing initiatives to augment their press release announcements.

TheNewswire.com: Reallocate the $10,000 - $15,000 we save you annually on extended awareness and promotions TheNewswire helps companies spend less. “If anyone has any questions about our overall service, I would suggest giving one of our existing clients a call. They are our greatest Ambassadors. Or, better yet, just try a Free Press Release. Nothing ventured, nothing gained.”

Offering free press releases isn’t a new marketing strategy for TheNewswire. Beechinor says he adapted it from a renowned chocolate maker. “If you make the best chocolate in town, be prepared to give some away. If people like it, they’ll buy more and tell others to try it.”

The recipe is working.

FREE PRESS RELEASE: 877-456-6241 • news@thenewswire.com Also visit: www.MarketRadio.com

Melanie Darbyshire | Unlikely Champion

UNLIKELY CHAMPION VIVIAN KRAUSE AND HER DEFENCE OF CANADA’S OIL AND GAS INDUSTRY

W

by Melanie Darbyshire

hen it comes to unlikely champions, Vivian Krause is a category unto herself. The Vancouver piano teacher with a background in nutrition never intended to uncover a foreign-funded campaign against the Canadian oil industry – but that is what she’s done. Working on her own dime for over a decade, Krause has painstakingly tracked what she and many others now believe is a multimillion-dollar, decade-long, coordinated effort to sabotage Canada’s oil industry. And until recently, she was all alone in the fight.

“I believe in activism,” Krause explains from her home in North Vancouver. “It’s an important part of a strong democratic society. We need activists to keep government on its toes and look over the shoulder of industry. But activists

need to play the role of honest broker. If they’ve taken a side, they can’t do that. That’s the problem we have today.”

She has not reached this conclusion lightly.

Rather, it was reached after years of digging into the U.S. tax returns of large American charitable foundations, as well as the annual reports, financial statements and tax returns of hundreds of charities.

The gist of her findings? Over $600 million (and counting) transferred from American charitable foundations to Canadian organizations over the course of the past 15 years. Most of that went to large conservation initiatives: the Great Bear Rainforest, the Canadian Boreal Initiative and the Yellowstone to Yukon Conservation

10 • Business of Energy • June 2019

Initiative. A relatively small but highly-impactful portion of that $600 million went to fund the Tar Sands Campaign.

As Wendy Mesley at the CBC reported in January, the Tar Sands Campaign aims to landlock oil from Western Canada within North America so that it cannot reach overseas markets where it could attain a higher price per barrel.

The Tides Foundation, based in San Francisco, has sent more than 400 cheques and wire transfers totalling US$40 million to more than 100 organizations involved in the Tar Sands Campaign in Canada, the U.S. and in Europe, Krause has documented. Pages of the tax returns of the Tides Foundation showing each of these payments are posted at her blog, ReThink Campaigns.

Since 2009, Krause has been following the money behind environmental and elections activism, posting her findings, letters and research on her blog and her Twitter account, @FairQuestions – aptly named.

Only since last fall, when the price of Alberta oil crashed, has she received broader attention from the media and industry, though her work remains funded and directed by her. For eight years, she has eked out a modest living from honorariums for speaking engagements.

“It’s been a rough ride,” she admits. “But since the Alberta election, it’s the first time in 10 years that I don’t wake up every day and feel like I’ve just got to get back on that treadmill.

To see that Premier Kenney has the courage to call the Rockefeller Brothers Fund on the carpet and investigate properly, that’s a huge weight off my shoulders.

“Premier Kenney has a daunting task,” she continues. “Building pipelines is far more than a construction project. What these pipelines are really about is breaking the U.S. monopoly that has Canada over a barrel. That’s an enormous undertaking. Plus, Premier Kenney needs to work through the differences with B.C. and Quebec while beating the environmentalists at their own game. That’s another huge challenge.”

Krause’s journey began unexpectedly. She grew up in Kitimat and Kamloops B.C., then attended university in Montreal where she received a bachelor of science in nutrition from McGill and a master of science from the Université de Montréal. Upon graduation,

11 • Business of Energy • June 2019

Unlikely Champion

“

Only since last fall, when the price of Alberta oil crashed, has she received broader attention from the media and industry, though her work remains funded and directed by her. For eight years, she has eked out a modest living from honorariums for speaking engagements.

Melanie Darbyshire | Unlikely Champion

she worked on a diabetes research project with Algonquin people in northern Quebec and then, for 10 years, she worked for the United Nations Children’s Fund (UNICEF) in Guatemala and Indonesia.

Having been away from B.C. for 15 years, Krause returned home with her daughter in 2001. A desire to work again with First Nations led her to the B.C. coast. At the time, the David Suzuki Foundation was conducting the Leggatt Inquiry into salmon farming. “I sat in the meetings and listened,” she recounts. “When the report came out, I was shocked because it bore so little resemblance to what was actually said.”

Some First Nations communities, Krause says, were involved in salmon farming but the Leggatt Report barely mentioned that. Instead, it called for a moratorium. It was a wakeup call for Krause, who saw the disconnect between the reality of salmon farming, the activism against it and how that brought the industry to its knees while benefiting the Alaskan commercial fisheries whose market had been devastated by competition from farmed salmon. This led Krause to begin thinking about environmental activism from a market, economic and trade perspective.

She got herself hired by Nutreco, one of the world’s largest producers of farmed salmon and worked during 2002 and 2003 in corporate development, mostly media relations. Then she lost her job and was out of the industry.

In 2006, while on the board of the Adoptive Families Association of BC, she was looking for funding for that charity and was also preparing a submission to a public hearing on aquaculture, held by the B.C. government. That’s when Krause came across a US$560,000 grant from the Gordon and Betty Moore Foundation for something called an “antifarming campaign.”

In tax filings, the Moore Foundation said the purpose of this campaign was “to shift consumer and retailer demand away from farmed salmon.” For Krause, that’s when the lights went on.

According to her analysis, since 2003 the Moore Foundation has donated $267 million to organizations working in Canada. More than $115 million of that is for marine planning and related purposes. None of the marine plans developed with Moore funding would allow for pipelines

and other infrastructure necessary for the overseas export of Canadian oil and natural gas.

In 2010, while still digging into the funding of activism against farmed salmon, Krause stumbled upon three little words, “Tar Sands Campaign,” in the tax returns of the Tides Foundation. “I spent July and August of 2010 looking at the beginnings of the campaign against Alberta oil and by the end of that summer, I was convinced that the same thing that had happened to salmon farming, and before it, to forestry, was about to happen to Alberta oil,” Krause says.

“By generating bad press and positioning farmed salmon as the bologna of the seafood market, they blocked market access to restaurants and grocery stores,” she continues. “This swayed market share back to wild salmon, most of which is from Alaska.

Likewise, activism blocks access to the global oil market by creating a trade barrier of FUD: Fear, Uncertainty and Doubt about pipelines and tanker spills. After enough years of that, government capitulates, investment confidence wanes, capital shifts and then industry collapses.”

Krause’s research has found that the Tar Sands Campaign was launched in 2008 by the Rockefeller Brothers Fund, the William and Flora Hewlett Foundation, Corporate Ethics International (“CorpEthics”), the Tides Foundation and about 20 other environmental groups in the U.S. and Canada.

“Forget for a moment that this activism is supported by the Rockefellers and others whose founders have a long history in the U.S. oil business (Marisla Fund and Pew Charitable Trusts),” Krause submits. “Anyone who cares about global oil consumption has to be disappointed because the Tar Sands Campaign has not kept one single barrel of oil in the ground. Rather, it has simply shifted production out of Canada to elsewhere.” Case in point: U.S. oil production has more than doubled during the Tar Sands Campaign and the U.S. is now exporting oil to more than 20 countries.

“The Rockefellers and other U.S. foundations have been funding activism in Canada since the early 1990s,” Krause points out. “But during the ’90s, the grants were small. Then, around

12 • Business of Energy • June 2019

Since the summer of 2018, Krause was in communication with then-Premier Rachel Notley’s office, providing information, including a legal opinion paper prepared by a Calgary law firm. When Notley made a televised address in December, Krause was certain Notley would talk about the Rockefeller juggernaut that has been sabotaging Alberta for a decade. “I was astonished that she didn’t even mention the Rockefellers,” Krause says. “But once I realized that organizations funded as part of the Tar Sands Campaign (Progress Alberta and Leadnow) were campaigning to defeat Jason Kenney, it made sense to me.

“If Rachel Notley had called out the Rockefellers, there’s no way that organizations funded as part of the Tar Sands Campaign would have helped to get her re-elected,” she says.

Krause points out that Notley did many of the things activists were calling for, including imposing an emissions cap on the oilsands and creating the world’s largest boreal forest reserve.

“The elephant in the room is the geopolitics of oil,” she says. “Canada is one of the only countries in the world that can use oil without having to think about the geopolitics of the country that we’re buying it from. Europe, on the other hand, is 90 per cent dependent on Putin and the Middle East. The Americans want off Mideast oil, that’s clear. Funding the climate movement is a roundabout way to address the geopolitics of oil without having to talk about it. Since all renewables are domestic, fostering renewables inherently reduces dependency on foreign oil.”

Canada, of course, has one of the largest deposits of oil in the free world. “With great privilege comes great responsibility,” Krause urges. “We have the opportunity to create wealth and use some of it to develop new technologies for addressing environmental impacts of oil while also helping to free other countries from the geopolitics of oil.”

Going forward, Krause anticipates testifying at the Kenney government’s public inquiry. “I’m willing to testify under oath and I hope that Rachel Notley, Ed Whittingham, David Suzuki and Tzeporah Berman will too,” Krause says.

“My hope is that Premier Kenney will beat the Rockefellers at their own game,” she offers.

“They have funded a lot of work on energy efficiency and the development of electric vehicles but they still haven’t fully developed the technologies needed to substantially reduce the use of oil. As Peter Tertzakian has taught us, global oil consumption is about a thousand barrels per second (90 million barrels per day). That’s too much too fast. We need to slow down, and that means we need technologies that don’t exist yet. My hope is that Premier Kenney makes this his legacy, that he leads Canada into global energy markets and also that he funds energy ingenuity so that we can make the very best possible use of every barrel of oil that we still do need to burn.”

Krause would love to see Calgary become the energy ingenuity capital of the world. “I believe in Alberta,” she says. “I appreciate the practical, hard-working spirit and the generosity of Albertans. My dad’s an Alberta farm boy. My parents taught us kids to be self-reliant and to help others. That’s my understanding of the Alberta spirit,” says Krause.

An unlikely champion who’s given practically everything of herself to search out and expose B the truth. Let’s hope her fair questions get answers at Premier Kenney’s public inquiry. OE

13 • Business of Energy • June 2019

Unlikely Champion

2004, not long after the beginning of the Iraq war, the amounts went into the millions.

This coincided with a decision on the part of some of these foundations to address energy security and get the West off of Mideast oil. Back in 2004, the U.S. couldn’t even dream about going off Mideast oil without Canada on lockdown.”

David Yager | How A “Made In Alberta” Oilpatch Recovery Can Be Achieved

HOW A “MADE IN ALBERTA” OILPATCH RECOVERY CAN BE ACHIEVED

by David Yager

T

he landslide election of the United Conservative Party led by Premier Jason Kenney on April 16 has put a spring in the step of Alberta’s battered and bruised oil and gas industry.

Since oil prices began falling in late 2014, Alberta and the country’s most important resource industry have been struggling through seemingly endless bad news for four and onehalf years. Finally, the light at the end of the tunnel is clearly not a train. But what a long stinking tunnel!

The UCP campaigned on righting every wrong that has impaired and irritated Alberta’s private sector since the NDP was elected in May of 2015.

Fight back against the radical greens. Cut off transportation fuel to the enemies of oil sands in B.C. Eliminate the dreaded consumer carbon tax.

Force Ottawa and the country to recognize that Alberta is more important to confederation than simply a source of federal transfer payments for Quebec and its pipeline opponents.

The reality, of course, is that Alberta can’t do much about any of the major issues. They are beyond the province’s control. Yelling louder will not change the mind of millions of people across Canada and in the U.S. who are convinced climate salvation only requires the end of the

oil sands, and therefore will do whatever they can to block pipelines. Demanding Ottawa do something positive for Alberta like approving Trans Mountain – at the expense of alienating Liberal voters in B.C., Quebec or Ontario as the fall federal election looms – will likely fail.

However, the UCP policy platform was full of ideas that can rekindle Alberta’s struggling oil and gas industry, initiatives which are completely under the control of the provincial government.

As importantly, many of the regulatory improvements or changes require no new bills or enabling legislation to be tabled and debated in the legislature, or even a vote among all MLAs. Alberta has a split personality. One is the increasingly mythical land of unbridled free enterprise and pro-business conservative politics. The other is the most expensive provincial government per capita among the four larger provinces which include B.C., Ontario and Quebec.

Too much oil money for too many years, combined with growing expectations from voters about what they should receive from the province as their birthright (I’m entitled to my entitlements!), has created regulatory and administrative overkill. The mountains of red tape are expensive, complicated, and an

14 • Business of Energy • June 2019

obstacle to investment and growth, particularly in the increasingly cost-competitive oil and gas sectors.

The UCP has vowed to attack big government on three fronts. If the province delivers on its commitments the opportunity to do better with current production volumes and prices is real. It can be done without the support or even consent of the opponents of fossil fuels, inside or outside Alberta.

The policy change that attracted the most attention was titled “Job Creation Tax Cut to Get Albertans Back to Work.” This was a reversal of the NDP’s 20 per cent corporate tax increase introduced shortly after the 2015 election which raised the rate from 10 per cent to 12 per cent. Over the next four years Edmonton will cut the corporate tax rate by 1 per cent per year starting in 2019 until it reaches 8 per cent. Then it will be the lowest in the country.

During the campaign the corporate tax cut was attacked by the NDP as unaffordable without reductions to health care, education and social programs. Reducing the corporate tax rate was a hallmark of the Ralph Klein administration in the early 1990s. Alberta was also heavily in debt and floundering when Klein became premier. Once in place, the anchor policy of the so-called “Alberta Advantage” persuaded major corporations such as Canadian Pacific, Imperial Oil and TransCanada Pipeline to move their head offices to Alberta, bringing jobs and spending with them.

The NDP spent its entire term in office vilifying the inhumanity of the Klein administration while it presided over the greatest capital exodus in Alberta history. The Notley administration never could connect the dots between tax rates and investment. So Albertans did it for them on April 16.

The second major platform that didn’t attract as much media attention was titled, “Cutting Red Tape to get Albertans Back to Work.” The UCP pledge was to create a Ministry of Red Tape Reduction to help all government departments and agencies do the same work but with reduced application times, forms, regulations and (one must assume at some point) staff.

The UCP cited a study by the Canadian Federation of Independent Business (CFIB) claiming a regulatory compliance cost of $6,700 per employee on average for small business, even more for the smallest companies. This includes incorporation, licensing, permits, payroll setup, inspections, worker training, compliance with health safety and environment regulations, and many other things companies must do that are not directly related to selling products or delivering services.

15 • Business of Energy • June 2019

How A “Made in Alberta” Oilpatch Recovery Can Be Acheived

“

Yelling louder will not change the mind of millions of people across Canada and in the U.S. who are convinced climate salvation only requires the end of the oil sands, and therefore will do whatever they can to block pipelines.

David Yager | How A “Made In Alberta” Oilpatch Recovery Can Be Achieved

In terms of regulations, the UCP reports in 2014 and 2015 Alberta was graded D by CFIB. By 2017 and 2018 it was downgraded to an F once the NDP had worked its big government magic.

Everyone who runs a business knows what the NDP did with new policies and programs for agriculture and increasing business costs in the areas of minimum wages, employment rules, and employee benefits, protection and rights.

All regulations are well intentioned, but for the oilpatch the new worker protection rules were particularly grating. The upstream oil and gas industry has, for many years, had the best safety record by any measure of any employer group in the province. The changes to employment law for an historically seasonal and cyclical industry demonstrated no grasp of how this key industry functions.

The new government has committed to a new board of directors to ensure application review and decision-making processes are thorough yet expeditious, plus foster an “investment climate which will welcome green power and the jobs that renewable energy producers will create.”

Alberta’s natural gas supplies are so abundant, the price has all but collapsed due to pipeline constraints and U.S. competition. To do more with gas, UCP will streamline project approvals, review the main takeaway pipelines including tolls and tariffs, and examine how to increase shipping volumes, reduce price volatility and reduce shipping costs.

Under Red Tape the UCP identified how long it took to get a license to drill a new oil or gas well in Alberta compared to other jurisdictions.

Citing data from the Canadian Association of Petroleum Producers, it can take 79 to 220 days to license a well in Alberta. The range is 90 to 128 days in B.C., 72 – 120 in Saskatchewan, 120 days on federal lands in the U.S., 30 to 60 days on U.S. freehold land (lots of that in places like Texas), and 90 days in U.S. states.

On the well abandonment and reclamation front, the UCP has realized that helping the industry get ahead of its cleanup obligations is good business for the oilfield services sector and the economy. The plan is to ensure the regulations aren’t a roadblock, review the liability management framework with the AER to such that compliance isn’t putting companies out of business thus rendering them unable to meet their environmental responsibilities, and examine fiscal tools like tax incentives to help put more capital into the system to get on with the task at hand and stimulate more economic activity.

The last area where the new government will try to stimulate economic activity is titled, “Creating Oil and Gas Jobs.” This commitment is to streamline processes with the Alberta Energy Regulator (AER), do more with natural gas, and work with the industry and Ottawa to get on with the job of decommissioning depleted oil and gas wells and redundant surface processing facilities.

Will this work? It cannot help but improve things. The bar has been set pretty low since Alberta oil prices collapsed again in late 2018.

The Canadian oil and gas industry generates more cash flow from existing production than it is currently reinvesting. This is due to a number of factors including pipeline takeaway capacity, share buybacks, balance sheet repair and a lack of investor confidence.

The AER has been a work in progress since it was created through the 2012 merger of the Energy Resources Conservation Board, Alberta Environment and Alberta Sustainable Resource Development. While it had some teething pains in the first couple of years while activity levels and applications were high, in recent years the mission of the AER has been challenged as it grapples with its historic function as a technical regulator and a new role providing oversight for the environmental and social impacts of continued oil and gas development. The National Energy Board is faced with the same issues.

But the obvious point is Alberta’s oil and gas industry has the cash to reinvest in Alberta should economic conditions make it attractive to do so. As conservatives, the UCP government has figured this out and is making numerous changes to the things it can control to persuade producers to do it. Here. Now. This is the best news in years.

O & G

David Yager is the author of From Miracle To Menace – Alberta, A Carbon Story, a book about climate change, carbon politics and the future of Alberta.

More information at www.miracletomenace.ca.

16 • Business of Energy • June 2019

Chuck Bean | How Do I Get into the Permian?

HOW DO I GET INTO THE PERMIAN?

by Chuck Bean

“H these days.

ow do I get into the Permian?” is the number one question I hear from anyone in the Alberta oil industry

With almost 50 per cent of all U.S. activity and three times as many rigs running as Canada, the Permian Basin is an attractive target. But before you jump in with both feet, consider this.

The Permian has the highest percentage of targeted sales activity with the highest cost of doing business for small/medium-service companies. Many service companies report high volume but low-profit activity. Other U.S. basins such as the Scoop & Stack, the Marcellus/Utica, Haynesville, Eagle Ford and Williston have less activity with less competitive pressure. This is worth pondering before you take the leap.

Going to leap anyway?

Be sure you study these factors. First and foremost, the locals in Midland have a propensity to buy from other locals. If your plan is to sell and service that market, you will be advantaged by having a U.S. presence with U.S. people on the ground. Flying in on Sunday night and flying home on Friday will not cut it. Just like Calgary, Edmonton, Red Deer and Grande Prairie …

Midland-Odessa is a relationship town.

Once you are on the ground, be ready for a grind. Last in means last picked. Unless you have a revolutionary product, don’t expect instant results and if you have dumb iron, it will be worse. As noted above, west Texas is all about relationships. West Texans are damn friendly and respectful people, but that doesn’t mean they will buy from you. Being inundated with lateentry providers, they are going to move slow and steady and to be clear, they will not care about you, until they know you care about them.

The recent downturn and resulting quick U.S. energy ramp-up has created a shortage of qualified and experienced people from rig hands to engineers in the U.S. and nowhere is this more apparent than in the Permian. It may look like a boon, but it is more a hassle. The E&Ps that waited out the downturn are exceptionally busy which translates into very little time to experiment with a new tool or service, never mind develop a new relationship. Unless you have an established relationship, get ready to be left out in the cold.

There is an expression in the oil business, “nobody gets fired for hiring Baker.” If you want to get into this market, you are going to get more traction by aligning or partnering with an established, well-regarded, local service company that has the relationships and reputation required.

17 • Business of Energy • June 2019

How Do I Get into the Permian?

Chuck Bean | How Do I Get into the Permian?

“

Be ready to step up with support.

Support will mean regular joint sales calls, product on the ground, participating in local events and painting yourself with Midland colours. Just because your offering is on a line card does not mean your product will be first out of the bag on a sales call.

Is partnering your path?

Be ready to step up with support. Support will mean regular joint sales calls, product on the ground, participating in local events and painting yourself with Midland colours. Just because your offering is on a line card does not mean your product will be first out of the bag on a sales call. In the fast-paced Permian market, sales agents don’t have a lot of time.

Perhaps better than most salespeople, the folks in west Texas understand the value of their relationships and will never do anything to risk that. So be prepared to step up and step in, with immediacy, if called on.

Stepping up and stepping in will have a payoff and it will be big. With just shy of 500 rigs running and another 250 within a 400-mile radius, it doesn’t take long for good news to travel. Big wins in the Permian can translate into big wins everywhere!

Planning to move to Texas?

I was once told there are two sets of skid marks on the highways leading in and out of Midland-Odessa. The first set are those left by people dragging their spouses into Midland to start a new life and the second set of skids are people dragging their spouses out due to a career move. Midland-Odessa is a great life.

There is no reason why Alberta energy businesses can’t do business in Texas. After all, we share a lot more of that Texas charm and vitality with those folks than we do with Eastern Canada and we are versatile, innovative and know the business.

We just have to remember that Midland-Odessa is the heart of the U.S. oil and gas industry and at the end of the day, it’s the relationships that count.

Visit me at www.chuckbean.com.

O & G

18 • Business of Energy • April 2019

INSPIRED BY THE PAST LEADING INTO THE FUTURE

BY RENNAY CRAATS

HALLIBURTON • 100 YEARS

John Grisdale, Anitha Ilangovan, Alexis Hunter, John Gorman, Ray Smith, Drew Plasek and Tyson Dunlop Photo by Riverwood Photography.

I

f ever you needed proof that one person can build a legacy, look no further than Erle P. Halliburton. When this inventor and former navy man tried to suggest improvements to the new practice of cementing wells to his boss, he was fired. So in 1919, he took his ideas and built them into a business of his own. With a borrowed pump, a wagon, a team of mules and a wooden cement-mixing box, Halliburton founded an oil well cementing business in Duncan, Oklahoma, which soon became the Halliburton Oil Well Cementing Company.

In 1922, Erle Halliburton established his company as the authority on cementing when he invented a jet mixer that allowed him to quickly produce cement of a consistent quality, and his techniques prevented well casing from collapsing. Today, Halliburton continues its founder’s quest for excellence by investing in cementing innovations in its more than 100 cement labs across the globe, contributing everything from new equipment to slurry design to 3D modelling and predictive analysis to the industry.

“We come from very humble beginnings in 1919. By 1926 Erle had sent his two brothers, George and Paul, to Turner Valley to start Halliburton Canada, and we’ve been here ever since,” says John Gorman, vice president of Halliburton Canada.

HALLIBURTON • 100 YEARS • 2

7403 36 Street Leduc, AB 1-888-986-0155 service@newageoil.ca sales@newageoil.ca

SAFETY QUALITY INTEGRITY

www.newageoil.ca

2019 is an exceptional year. As Halliburton celebrates its 100th anniversary, we celebrate our 15th year in business. Through many challenges and successes we are grateful to have worked closely with Halliburton and will never forget that our 1st job, our 1st success, was completed with Halliburton.

From all of us at New Age Oilfield Services, we congratulate you and appreciate our working relationship.

Since then Halliburton has expanded across the world. While a North American entity to start, Halliburton established operations in Venezuela in 1940 and in the Middle East in 1946, and was listed on the stock exchange for the first time in 1948. The company also enjoyed growth in Germany, Italy, Argentina and England in the 1950s and continued to expand into new markets as opportunities arose throughout the 20th century. Today, Halliburton has more than 60,000 employees working in 80 countries on every continent.

“We are probably one of the most multicultural companies in the world,” Gorman says. “We have 140 different nationalities who work for us in 80 different countries.”

In Canada, Halliburton employs about 1,500 people in 30 offices across the country. While most are field locations, the company has a larger presence in the major hubs of Calgary, Edmonton, Red Deer, Grande Prairie, Lloydminster and St. John’s. In Canada and around the world, Halliburton has become one of the largest oilfield services companies. Over the past 100 years, it has added to its cementing stronghold with a variety of diverse products and services operating worldwide.

Halliburton has grown beyond cementing wells to include 14 product service lines that involve everything from wireline and perforating to pipeline and process services; directional drilling (including measurement while drilling and logging while drilling) and coring to well control and prevention; chemical services and project management to software. While some of the growth has been organic, many of these businesses resulted from key acquisitions.

“If we decide that we have a hole in the portfolio that we need to fill, we will either develop internally or acquire that technology and the people, and run it as a fully-integrated product or service line of Halliburton,” Gorman says.

In 1999, Halliburton acquired Dresser Industries and with it Sperry Drilling, Baroid and Drill Bits & Services (DBS), thus greatly enhancing the company’s drilling capabilities. All of these entities were top performers in their markets and ideal to fill that hole in the portfolio. Today, drilling comprises about half of Halliburton’s work, with the company drilling more than 80 per cent of all the SAGD wells in Canada.

In 1949, Erle Halliburton blazed the trail in hydraulic fracturing and Halliburton has remained a leader in this area. Hydraulic fracturing, or production enhancement, currently represents its largest product service line. The company introduced a new approach to fracturing that improved production and efficiencies while also addressing health, safety and environmental concerns. The advanced pumping designs, sand delivery and pump monitoring have helped decrease the environmental footprint of many operations. Halliburton’s Q10 pump balances components on the trucks, minimizing vibration damage and noise, while reducing maintenance time; almost doubling the time between preventative maintenance in many instances.

These innovations helped Halliburton lead the shale revolution and hydraulic fracturing boom beginning in 2008. In Canada, Halliburton has

HALLIBURTON • 100 YEARS • 4

“We are probably one of the most multicultural companies in the world,” Gorman says.

“We have 140 different nationalities who work for us in 80 different countries.”

John Gorman, vice president of Halliburton Canada.

focused over the past five years on the area from central Alberta to northeast British Columbia, from the Cardium formation to the Duvernay and Montney formations.

“That’s where there are better returns. Canadian E&P companies are no longer focusing on increasing production but rather are focusing on increasing returns because of the lack of new investment in Canada from domestic and international private equity,” Gorman says.

Congratulations to Halliburton on your 100th anniversary.

We are proud to be a trusted supplier, and look forward to many more successful years!

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HALLIBURTON • 100 YEARS • 5

The economic and political situation in Canada has been a challenge for resource companies and has made them re-evaluate how they do business. Halliburton adapted to the new market conditions by providing industry-leading innovative solutions that seek to reduce costs and increase productivity. Something as simple as maintenance has given Halliburton a competitive advantage such as implementing onboard sensors on certain equipment so engineers can monitor and help prevent overheating and washouts.

“We’ve had to find a way to differentiate ourselves by reducing internal costs and improving efficiency. The only way we’re going to be able to win work is to be able to save our customers money,” says Gorman. “If customers can’t reduce costs, they’re not working and neither are we. It’s been a forced new normal.”

Halliburton is also helping customers maximize their existing well sites by developing a ranging technology by which they can possibly drill infill wells on existing pads. Customers may not have to build a new pad or change their surface infrastructure, essentially doubling the life of a field in many cases. While customers may extract around 35 per cent of the oil contained in conventional reservoirs, steam-assisted gravity drainage (SAGD) technology may allow them to get up to 85 per cent of the resource out of a reservoir.

This high level of efficiency is critical in today’s oil and gas industry, and Halliburton takes pride in working to maximize production while decreasing environmental impact and costs. The industry has found ways to reduce its potable water use dramatically. While the misconception is that these processes deplete freshwater sources, the truth is Halliburton uses primarily subsurface saline water, brackish surface water and processed water from sewage treatment plants, not fresh potable water.

The Halliburton team is dedicated to protecting the environment and encourages innovative solutions to environmental, safety and quality challenges. In fact, the company holds 50,000 patent grants and pending for technology and services that aim to make projects more efficient and customers more profitable. It’s investment like this that lets customers know that Halliburton will deliver on its promises and will strive to get the job done and done well. Halliburton teams are dedicated to maximizing the asset value for customers and are known as globally-competitive, creative and ethical thought leaders who deliver an exceptional customer experience.

Despite downturns and challenges, Halliburton continues to grow and provide superior service as it helps its customers navigate the new normal in global oil and gas markets.

“We still feel that there is a large demand for oil and gas for the foreseeable future. And given the fact that Canada contains 55 per cent of the world’s nonOPEC or non-NOC oil, Canada has a bright future as well,” says John Gorman.

To continue to meet that demand, Halliburton will do what it has done for the past 100 years – provide quality service, innovative technologies and specialized expertise to best serve its oil and gas customers across the globe.

HALLIBURTON • 100 YEARS • 6

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CANADIAN HIGHLIGHTS & MILESTONES In 1937, Halliburton introduced electric wireline services, drill stem testing, and acidizing in Canada, and expanded its pumping fleet by adding a combination acid and cement pumper and three-steam powered cementing units.

In 1951, Halliburton performed its first fracturing job at Virden, Manitoba.

In 1953, Sperry-Sun Drilling Services (now Sperry Drilling) launched advanced hole-measurement systems in Canada.

In 1955, Baroid began mining and grinding bentonite and barite in Canada.

In 1969, Sperry Drilling drilled its first offshore well off the East Coast of Canada in Sable, Nova Scotia.

In 1978, Halliburton opened a technology center in Calgary.

In 1983, Sperry Drilling introduced logging-while-drilling services.

In 1993, Sperry Drilling completed the first horizontal mechanically connected multilateral technology junction in the world in Canada.

In 2003, Halliburton pumped the first piston fracturing treatment in the world.

In 2004, Halliburton opened the largest Real Time Operations Center in Canada. And, Sperry achieved a world record when it connected two horizontal wells toe-to-toe underneath a three-kilomenter rivier gorge to form a gas pipeline.

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AG Sandman would like to congratulate Halliburton on their 100th Anniversary

24 HOUR DISPATCH LINE 403-347-2008 MAIN OFFICE 403-347-2013 www.agsandman.com

HALLIBURTON • 100 YEARS • 8

In 2005, Halliburton completed the first geosteering real time StrataSteer® 3-D job in heavy oil and was awarded World Oil magazine’s “Best Data Visualization Solution” for its Sperry StrataSteer® 3-D visualization.

In 2006, Halliburton completed 120 horizontal geosteering wells in heavy oil.

At LAPRAIRIE, we solve your project challenges with a highly skilled workforce, innovative thinking and state-of-the-art equipment. Our operational team and comprehensive fleet of cranes, trucks and heavy equipment are ready to deliver – anytime, anywhere. Whether it’s executing super-heavy, engineered lifts, hauling extra-heavy loads, maintaining the safety of your roads, mining and trucking aggregates, or supplying and delivering quality frac sand products – LAPRAIRIE gives you the advantage.

Congratulations Halliburton on your 100th year, from your PARTNERS at

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HALLIBURTON • 100 YEARS • 9

In 2007, Halliburton acquired Ultraline Services Corporation, a Canadian cased-hole company; it also acquired the active-ranging intellectual property from Vector Magnetics LLC, providing the company with a stronger position to assist in steam-assisted gravity drainage (SAGD) well placement.

In 2010, Halliburton acquired The Permedia Research Group Inc., a leading supplier of petroleum systems modeling software and services based in Ottawa.

In 2014, Halliburton announces the release of the CYPHER® 2.0 Seismicto-Stimulation Service, a proprietary and collaborative workflow that links geoscience and reservoir, drilling, and completion engineering to allow operators to better predict and produce unconventional reserves.

In 2015, Halliburton’s Completion Tools business line, a long standing industry leader in total composite plug technology, introduced the Illusion® Frac Plug, the only fully dissolvable frac plug on the market. The new highperformance product shortens the time to production by eliminating the need to mill out plugs after fracturing, saving time and money for operators.

In 2017, Halliburton acquired Summit ESP which provides integrated Electric Submersible and Surface Pumping systems to enhance daily well production and total reservoir recovery. Our commitment to providing superior technology and exemplary customer service raises the standards of the artificial lift industry.

HALLIBURTON • 100 YEARS • 10

In 2018, Halliburton unveiled ProdigiTM AB Service, a first-of-its kind offering that introduces automation to hydraulic fracturing. Prodigi AB Service provides consistent design execution, better distribution of fluid across the perforated interval, and improved treatment pressures and rates.

Petro Carbon NDT Solutions and PCNDT Technologies Inc. would like to congratulate Halliburton on their 100th anniversary.

We have been a vendor of Halliburton since 2006. It has been a pleasure working with and around Halliburton staff and we look forward to many more years to come.

Services provided to Halliburton: • Specialty Bottom Hole Assembly Inspection • Specializing in Directional Drilling Equipment • Precision Refacing and Beveling • API Spec. 7 Thread Gauging for R.S.C. • T.H. Hill DS-1™ - Drill Stem Inspection • Handling Equipment

• Structural Inspection involving MT and PT • Glass Beading Service • Third party auditing, monitoring and NDT Level III services • Precision Mill Slotting • DVD Video Boroscope • Hardness Testing • Service History Tracking and Management

Petro Carbon NDT Solutions Inc.

PCNDT Technologies Inc.

Bay 8, 1804 4th St Nisku Alberta T9E 7T8 PH: 780-612-9580

3173 Indian Scout Dr. Casper, Wyoming, 82604 PH: 403-835-0728

HALLIBURTON • 100 YEARS • 11

In 2019, the Completion Tools team in Canada successfully deployed the first Elect™ single-entry monobore frac sleeve system for a customer in Western Canada. Our Elect™ frac sleeve is a monobore, cementable, solution that offers unlimited stage counts in multistage fracturing operations and minimal inside-diameter (ID) restrictions in order to optimize contact with the reservoir.

Today, Halliburton is a fully integrated service company that consists of two divisions: Drilling and Evaluation, and Completion and Productions.

“We have 14 product service lines in total and we run 13 of those lines in Canada,” says John Gorman, Area Vice President, Canada.

Under the Drilling and Evaluation division, there are six product service lines: Sperry Drilling, Baroid, Drill Bits & Services, Landmark Software and Testing & Subsea. On the Completion and Production side, there are six product service lines: Artificial Lift, Cementing, Completion Tools, Multi-Chem, Production Enhancement and Production Solutions. In addition, Halliburton has a Consulting and Project Management organization that offers a range of services and solutions across the two divisions.

WWW.HALLIBURTON.COM

Congratulations to Halliburton on 100 Years!

From Camrock Capital Partners Proud Landlord of Halliburton Canada

Congratulations on your 100th Anniversary, Halliburton!

780.955.9383 | amosmachine@shaw.ca

Congratulations to Halliburton on their 100th Anniversary!

We wish you many more years of success.

HALLIBURTON • 100 YEARS • 12

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LIGHT AT THE END OF THE TUNNEL // FRANK ATKINS

Light at the End of the Tunnel

BY FRANK ATKINS

I

am certain I do not need to say that 2015 was a dark year in Alberta. At the beginning of that year, I could not image such a horrible outcome: a provincial majority NDP government and a federal majority Liberal government.

What made it even more frightening was the election of Trudeau the Junior as prime minister. It was bad enough the Alberta economy was suffering due to a low world price of oil. Election of these two anti-oil governments promised to make things even worse.

I wrote several articles in 2015, predicting what would happen to the Alberta economy and the federal government finances. Immediately upon election, Trudeau the Junior wasted no time showing that he was the son of Pierre. Completely ignoring the state of the federal economy, Mr. Trudeau began running large federal budgetary deficits. The government never offered any plausible economic justification for this policy. Now, federally, we are in the same mess that Pierre left us in.

Then, ignoring the state of the Alberta economy, the government introduced a carbon tax. It is never a smart move to tax an economy that is already underperforming.

At least you could say he is consistent in the sense that he has never demonstrated a clear grasp of how an economy works, much the same as his father.

Like Mr. Trudeau, Ms. Notley wasted no time showing a complete lack of understanding of economics. Following the federal lead, Ms. Notley quickly ramped up government spending, running huge deficits and incurring large amounts of debt. It will take a long time to dig out of this mess. Then she also warmly embraced the carbon tax, demonstrating a complete lack of understanding of how the Alberta economy works.

IN ADDITION TO THIS POSITIVE ELECTION RESULT, THERE IS A GLIMMERING OF HOPE ON THE FEDERAL LEVEL. THE CANADIAN POPULACE SEEMS TO BE FALLING OUT OF LOVE WITH MR. TRUDEAU. Now, it is almost like the awakening of the force.

Immediately after winning the Alberta election, Jason Kenney showed he has Alberta’s best interests in mind. He is not only willing to fight the federal government’s anti-oil stance, he has also called the carbon tax what it really is: simply, a very bad idea. Mr. Kenney has also shown he is willing to take on the charitable status of anti-oil groups.

Mr. Kenney stated, “To the Rockefeller Brothers Fund, to the Tides Foundation, to Leadnow, to the David Suzuki Foundation and to all of the others, your days of pushing around Albertans with impunity just ended.”

In addition to this positive election result, there is a glimmering of hope on the federal level. The Canadian populace seems to be falling out of love with Mr. Trudeau.

In early May, Poll Tracker showed the Liberals an average of seven points behind the Conservatives and Abacus reported, “Canadians are more likely to think the Conservatives (36%) will win the next election than the Liberals (25%) while three in 10 think it’s too close to call.” Of course, things can change quickly, and election campaigns matter. A colleague of mine said recently, commenting on Mr. Trudeau, “This guy is a cat on his fifth to sixth life.” However, there is always hope.

Frank Atkins is a Senior Fellow at the Frontier Centre for Public Policy.

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Mount Royal University proudly introduces

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OFF

THE

The Lieutenant Governor Athletic Awards Excellence on and off the field Last month, Calgary hosted the best of the best.

For 27 years, U SPORTS – the national governing body of university sport in Canada – has invited a diverse roster of nominees for annual awards that recognize the excellence of Canadian university students “on and off the field.”

This year’s ceremony in early May, held at Canada’s Sports Hall of Fame and the McDougall Centre, honoured eight students, one male and one female, from each of the four national U SPORTS conferences: Canada West (CW), Ontario University Athletics (OUA), Réseau du sport étudiant du Québec (RSEQ), and Atlantic University Sport (AUS).

This year was also perfect timing for the award organizers to implement two dynamic changes.

The former BLG (Borden Ladner Gervais) Awards program was relaunched as the Lieutenant Governor Athletic Awards, sponsored by Makadiff Sports, the Alberta-wide not-forprofit organization created to encourage the growth and development of amateur sport through financial support of worthy innovative initiatives.

In addition to saluting Canada’s finest student athletes, the event also featured a leadership summit to ready the athletes for leadership “on and off the field.” The workshop was led

by Calgary’s distinguished Dr. Cari Din, an Olympic silver medallist and leadership behaviour instructor in the faculty of kinesiology at the University of Calgary.

“Leadership growth is possible in sport but happens best when we intentionally enable understanding and practice,” Din explains. “Self-awareness, knowledge of core values, capacity to critically reflect, manage conflict and communicate effectively are the five most important components of leadership.”

The award founders – the Honourable Doug Mitchell (respected Canadian lawyer, business leader and philanthropist) and the Honourable Lois Mitchell (lieutenant-governor of Alberta) – are enthusiastic about the added leadership training aspect of the event.

For Lt.-Gov. Mitchell, the program complements the reality of student-athlete life. “The focus is on a fore-fronted leadership role on campus and a chance to readily reflect on your own purpose, both within a university and beyond.

“It doesn’t matter what realm you’re in. If you’re interested in other people and you care about other people, you can do anything. You can switch from being a star athlete to anything that you need to, because you are no longer thinking just about yourself,” the congenial lieutenantgovernor points out.

Doug Mitchell underscores the newly-added emphasis on leadership, in sports and in life. “Each year, I am amazed by the quality of the student athletes and their ability to combine excellence in their studies and in their chosen sport.

“When you can formalize the leadership skills that students learn from participating in sports and transition that into the professional world, it can enhance their careers dramatically.”

From the eight Canadian university athlete nominees, this year’s Lieutenant Governor Athletic Awards ceremony recognized Mathieu Betts, a football player from the Laval Rouge et Or and Kiera Van Ryk, a volleyball player from the UBC Thunderbirds as Canada’s USPORTS athletes of the year.

There is consensus the awards ceremony and the leadership skills summit were a double-barrelled and unique success.

“It’s a chance to recognize these amazing leaders – on the court, on the ice, on the field – and prepare them to be amazing people, which is what they already are in life,” Lois Mitchell says with positivity.

ABOVE: DR. CARI DIN, OLYMPIC SILVER MEDALIST AND LEADERSHIP BEHAVIOR INSTRUCTOR IN THE FACULTY OF KINESIOLOGY AT THE UNIVERSITY OF CALGARY LED THE LEADERSHIP WORKSHOP AT THE LIEUTENANT GOVERNOR ATHLETIC AWARDS.

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OFF

THE

The Cute, Creative and Fun Calgary Success Story Yes, of course they’re cute, clever, creative and fun! But make no mistake about it, they are also big business – unique and exclusive to Calgary.

From Harvey the Hound of the Calgary Flames, the Stampede’s Harry the Horse and professional sports teams, corporations, colleges, universities, high schools, theme parks and festivals around the world to iconic mascots like the A&W Root Bear and the Energizer Bunny – it’s all quietly but proudly “made in Calgary.”

This year was extra special at the NFL Super Bowl. The massive crowd beamed around the world, cheering and laughing along with Pat from the New England Patriots and Rampage from the LA Rams, the two colourful, duelling mascots at the big game – by way of Calgary.

And while it was a source of genuine and quirky pride, it wasn’t the first time the Calgary company was a rousing Super Bowl hit. A few years ago, with the mascots of the two teams plus the NFL and another commercial mascot, there were four made-in-Calgary mascots on the Super Bowl field at the same time.

Glenn Street, formally listed as “founder and top dog” of Calgary’s Street Characters Inc., is a personable (and still amused by his job) Calgary business success story who heads a team of some 20 unusual professionals – from artistic designers to production specialists who cut and sew the special materials and prop professionals who create a gamut of quirky touches from crowns, giant (but cute) fish fins, huge buggy eyes and funny swords to manes of fuzzy purple hair and friendly fangs.

Although it’s often a quirky and fun job for the Calgarybased staff, Street adds it is also a lot of work. From the initial consultations about what the character should look like to the back-and-forth designs and the actual production, it could easily take the Calgary company two or three months to complete a $7,000-$8,000 mascot.

“More than 85 per cent of our mascots are exports, mostly because it’s more of an American phenomenon. Americans tend to be more sport wild and crazy.” He points out it’s not nearly as basic and easy as the mascots just looking like a cute or whimsical novelty. “Whether it’s on a sports field, in an arena, at a big festival or a theme park, of course creativity and design are crucial but people want to warm-up to the mascot, to like them and respond positively. Some groups, like U.S. colleges, want a don’t-mess-with-me look.

“Whether it’s a shark, a lion or a bulldog, we have to make sure it’s a friendly and humanized don’t-mess-with-me look,” Street says with a warm smile.

The function and the skills of the performer inside the oversized and sometime sweaty and claustrophobic costume is just as important. “A mascot in a theme park is totally different than being active with exaggerated movements, waving, walking and jumping to getting a crowd going for a two-and-a-half-hour football game.”

Aside from the excitement (and fun), Glenn Street explains it is a customer-driven business. “A ‘be the customer’ mindset, all the aspects of customer service and customer care and meeting deadlines is critical.

“We are also very conscious of the net promoter score – an industry measure of customer satisfaction. At one time, our score was higher than Apple,” he says with (seriously fun) Calgary spirit and pride.

ABOVE: MADE-IN-CALGARY RAMPAGE FROM THE LOS ANGELES RAMS AND MADE-IN-CALGARY PAT FROM THE NEW ENGLAND PATRIOTS.

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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SAVINGS TRENDS // RRSP, TFSA & TAX PLANNING

SAVINGS TRENDS

30 PER CENT OF CANADIANS HAVE NO RETIREMENT SAVINGS

BY JOHN HARDY

T

16

his is in-between season for thinking about saving and tax sheltering money and options like RRSPs and TFSAs. But for most Canadians, the decision to plan and save money or the decision to not plan and save money is not only a personal decision, it is an important mind set.

He echoes the caution and concern of many financial professionals that “the overall savings rate in Canada is continuing to decline and it is resulting in a majority of Canadians needing to adjust their retirement goals or increasing their savings in the future.”

Of course there are many factors, situations and circumstances from the economy, interest rates, employment and unemployment that inevitably impact a person’s outlook and perspectives about money strategy but ultimately “savings and investing is about finding the balance of living for today and planning for the future,” says Chris Turchansky, president of ATB Wealth.

A recent Statistics Canada report shows that the Canadian household savings rate, which represents the proportion of disposable income that remains after spending, fell to 0.8 per cent in the third quarter, the lowest level since early 2017. It averaged 1.4 per cent during 2018, which was the worst on an annual basis since 2005.

JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

The drooping phenomenon is a reflection of a trend.

Despite occasion spikes, Canada’s savings rate has been falling for decades. Financial experts can’t pin point or agree why. There’s a popular theory that while the population is aging, retire later, often working past retirement age and draw down their savings rather than building them up.

ALBERTA OWNED AND OPERATED

Whatever the elusive explanation, the numbers show a significant drop in Canadians’ savings rate, from 12 to 15 per cent in the early 1990s to below two per cent today. Economists are also baffled why the initial slump happened in the 1990s, when baby boomers were still in prime working age.

The attitudes and savings are unique and specific, closer to home. “The complexity in the investment industry continues to grow resulting in a number of individuals not knowing where to start or what to do,” Turchansky explains.

“There is a strong relationship between economic performance and saving. With the economic challenges in Alberta and Calgary, finding the balance between living for today and saving for the future can be challenging.

“With the low savings levels amongst Canadians, there is heightened relevance for tax advantage investment vehicles like RRSPs and TFSAs to help Canadians save,” he urges. “According to the latest ATB Investor Beat survey, only three in 10 Albertans contribute regularly to their RRSPs. “Also, the individual’s current financial situation has a dramatic impact on their savings. In the latest ATB Investor Beat survey, Albertans who are contributing less to their RRSPs cite lower earnings or reduced salaries, job loss or unexpected expenses as reasons for not contributing to their RRSPs. Turchansky points out that the oil price correction that started in 2014 also continues to take its toll, forcing Albertans to re-adjust and adapt their financial situation to today’s economic environment.

“The state of Alberta’s economy has certainly made it more difficult for Albertans to find extra dollars to save and invest. Of those affected by the drop in oil price, most

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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SAVINGS TRENDS // RRSP, TFSA & TAX PLANNING

“OF THOSE AFFECTED BY THE DROP IN OIL PRICE, MOST INDICATE THEY’VE REDUCED SPENDING, WHILE 33% REPORT THAT THEY HAVE STOPPED REGULAR SAVINGS OR INVESTMENT CONTRIBUTIONS.” ~ CHRIS TURCHANSKY

indicate they’ve reduced spending, while 33% report that they have stopped regular savings or investment contributions,” he adds.

There is a tsunami of detailed advice and strategy about the trend of savings and most suggested strategies eventually get refined and personalized. One popular, rule-of-thumb formula is to save at least 1x annual salary by 30, 3x by 40, 6x by 50, 8x by 60, and 10x by 67.

There’s also frequent professional recommendation that a person should save 15 percent of annual income starting at age 25, invest more than 50 per cent (average) in stocks over a working lifetime and enjoy a retirement lifestyle at rat 67.

Of course savings, like most things in life, rarely go according to plan.

According to a recent CIBC poll, Canadians estimate that they will need an average of $756,000 in retirement savings.

The downside? The vast majority (90 per cent) do not have a plan to achieve the lifestyle they want in their ‘golden years.’

The poll also showed - 53 per cent aren’t sure if they’re saving enough - 37 per cent either aren’t able to save or haven’t thought about retirement - $184,000 is the average amount Canadians say they’ve saved for retirement

- 30 per cent have no retirement savings, and a further 19 percent have saved less than $50,000 - women are less likely than men to be retirement ready Underscoring the many personalized savings situations, options and strategies, the two solid and popular Canadian options are RRSPs and TFSAs. Analysts mention that younger Canadians may be attracted to TFSAs because there is no financial penalty if they have to withdraw money for an emergency or when buying a home.

While some stereotypes suggest that younger people are focused on career building not retirement, some investment professionals counter that today’s double-digit real estate appreciation and one per cent wage growth are creating new and different priorities for younger generations. More of their cash flow goes towards home down payments, and it’s taking longer to pay off mortgages. In many situations, people may have to rely on home equity as part of their retirement plan.

It’s a different story when it comes to RRSPs. Boomers and people in their prime working years most likely use RRSPs to save, likely because they have small or no mortgages, have

ABOVE: CHRIS TURCHANSKY, PRESIDENT OF ATB WEALTH.

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SAVINGS TRENDS // RRSP, TFSA & TAX PLANNING

earned income and enjoy the tax deduction of contributing to an RRSP.

to their RRSPs, versus only 23 per cent of Gen-Xers and 13 per cent of Boomers.”

The most recent census confirms that RRSPs continue as a solid traditional choice for retirement saving while the popularity of TFSAs has consistently increased since its introduction in 2009.

“But it’s not all bad news!” the positive and upbeat Chris Turchansky says. “Among those who are planning on contributing more to their RRSPs, 38 per cent indicate that the increase is due to a job change or promotion. If you find yourself in one of these fortunate situations, think about putting those extra dollars towards your long-term savings and investments.

StatsCan tracking says that RRSPs, which have been around for longer and have more contribution room, hold far more of Canadians’ money at the moment just over $1 trillion in RRSPs compared to $157.9 billion in TFSAs. The actual numbers illustrate that more than 40 per cent of Canadians contribute to TFSAs and that younger Canadians and those in lower-income households were more likely to put money in TFSAs, likely because they had lower earned income (and RRSP contribution levels depend on having earned income at tax time).

“Two important things to remember about the importance of savings: starting saving habits—even in small amounts— is critical and the power of compounding returns.”

And remember: in just over five months, it will be RRSP deadline time!

A consensus of savings advice emphasizes that TFSAs are effective tax-planning opportunities for both young workers who will have significant pay increases in the next few years, as well as over-55 workers who may also opt for TFSAs, likely because their RRSP contributions have been maxed out or they anticipate needing cash in the near future.

Although the conventional wisdom and well-worn clichés argue generational factors about savings, they may now be getting updated. “Millennials are more cautious towards the markets compared to other generations because of how the credit crisis shaped their experience in the market as new investors,” Turchansky notes.

“But what we’re seeing is that Millennials are more willing to contribute to their RRSPs than the other two generations.

“Our recent survey shows 34 per cent of Millennials are expecting to contribute

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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MICHAEL CULBERT // COVER

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

MICHAEL CULBERT // COVER

MICHAEL CULBERT RECIPIENT OF THE 2019 DISTINGUISHED BUSINESS LEADER AWARD

BY MELANIE DARBYSHIRE

T

o Michael Culbert, ethical leadership begins with who you are as an individual, how you have been raised and the respect you have for others. As this year’s recipient of the Distinguished Business Leader Award, Culbert, currently vice chairman of PETRONAS Canada, says it’s less about textbook definitions and more about how a person leads – in their business, personal and philanthropic lives.

Ethics, he believes, permeates every aspect of life, every day.

“A telltale sign of ethical leadership is whether you’re trusted within the business community,” Culbert offers from his home in Calgary. “Your word is your bond to employees, peers, investors and competitors.” Trust, and ethics, he continues, are not always a given in business or politics.

“We’re seeing challenges to ethical leadership across North America currently. So, I believe that it becomes even more important to recognize and celebrate ethical leadership in our business community.”

That is precisely what the Distinguished Business Leader Award does. In its 27th year, the award is co-presented annually by the Haskayne School of Business and Calgary Chamber, along with gala partner, Calgary Foundation, to recognize outstanding leaders in the local business community. Culbert will receive his award at the June 19 gala. The gala is sponsored by PETRONAS. Previous recipients include David Mitchell, Clive Beddoe, Patrick Daniel and Leslie O’Donoghue.

Albeit a worthy candidate, Culbert was nonetheless surprised by the honour. “I was very shocked, pleased and ultimately humbled,” he recalls of being informed by Haskayne dean, Jim Dewald. “By the time I slept on it and actually went and looked at past recipients, I was even more humbled, knowing who had received this over the past 26 years.”

To the award presenters, Culbert is an obvious choice. The former president and CEO of Progress Energy Canada Ltd., now PETRONAS Canada, Culbert was instrumental in growing Progress, which he and two partners recapitalized in 2001, from an initial asset value of approximately $60 million to $6 billion in 2012 when the company was bought

by PETRONAS. As president and CEO until 2016, and vice chairman thereafter, he has been a key player in the company’s pursuit of the development of the North Montney natural gas resource and the development of liquefied natural gas (LNG) export market opportunities for Canada.

“Mike Culbert stands out as a business leader whose contributions have made a highly-significant impact on Calgary, Alberta and Canada,” praises Dewald. “He is hugely generous with his time, talent and treasure, moving our city and industry forward through his dedication and engaging hard work.”

Of course, like most people, Culbert started out pretty normal. Growing up in Calgary, the oldest of three children,

ABOVE: MICHAEL CULBERT, RECIPIENT OF THE DISTINGUISHED BUSINESS LEADER AWARD (DBLA).

PHOTO SOURCE: BOOKSTRUCKER PHOTOGRAPHY

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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MICHAEL CULBERT // COVER

he loved sports – hockey, baseball and downhill skiing, in particular – and was an average student who needed prodding along the way to keep him engaged.

He began his career at Home Oil Limited’s accounting department in 1979. It was a turbulent time for Alberta’s oil and gas industry. “The national energy program came in a year after I started,” Culbert reminisces. “It really put the energy industry in a headlock and ultimately changed things very dramatically.”

During this period, the young Culbert got his first glimpse of strong, ethical leadership from another Distinguished Business Leader Award recipient, and the namesake of one of its presenters, Richard “Dick” Haskayne.

Haskayne joined Home Oil in 1981 as president and CEO. “Before he arrived, we had a couple of very tumultuous

years; you could feel the chaos even at my low level in the organization,” Culbert recalls. “But when Dick joined the company, everything became calm. I saw how a leader can change the tempo and culture of an organization very quickly.”

Culbert spent 17 years at Home Oil, working his way up the ranks. From accounting he moved into planning, business development and then into the marketing group. In 1992, he was transferred to Boston to set up Home Oil’s natural gas marketing arm. “This was a great opportunity because I was able to experience a startup venture from the grassroots and learn about power generation and the associated regulator processes which would be helpful as my career progressed.”

By 1994, Culbert was back in Calgary, leading Home Oil’s natural gas portfolio. In 1995, when Anderson Exploration acquired Home Oil, Culbert left. He joined Encal Energy Ltd. as vice president of marketing and business development.

ABOVE: SHAW CHARITY CLASSIC PATRON’S GROUP (CLAY RIDDELL MISSING) WITH 2018 WINNER SCOTT MCCARRON.

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MICHAEL CULBERT // COVER

“We grew Encal at a reasonable pace,” Culbert recalls. “Oil and natural gas prices were sufficient, so we were able to grow every year through our own cash flow.” By the time Encal was sold to Calpine Corp. in 2001 for $1.8 billion, it had compounded production growth of 20 per cent per year resulting in production of close to 50,000 BOE per day.

By the fall of 2001, shortly after 9/11, the market was in turmoil. “Progress didn’t have the greatest assets, but it was a platform that we could use our expertise to build upon,” Culbert reflects. “With the help of FirstEnergy and Peters & Co., and support from ARC Financial, we refinanced the company.”

Culbert assumed the role of vice president of marketing and business development while partners Dave Johnson and Steve Allaire became CEO and CFO respectively. “We were about 2,000 BOE per day when we started, with production spread across four provinces,” he says. “Our business plan for Progress was to focus on tight gas, and build an asset base that would grow with us as we grew, rather than chase small conventional pools as the industry had been doing. Thanks to some substantial Crown land and asset acquisitions and an active drilling initiative, we had grown to about 10,000 BOE per day by 2004.” Part of these assets would eventually form Progress’ largest and most lucrative play in the Montney formation.

In 2004, Progress acquired Cequel Energy, Culbert assumed the role of president, the company converted to a royalty trust structure and spun out two exploration companies, ProEx and Cyries, “We then had a trust and an exploration company with the employees of Progress providing all the services to both Progress and ProEx,” he explains. “We ran the companies with a streamlined team and shared risk appropriately. We essentially built a new type of income trust in that we would have a combination of distributions as well as production growth.”

The company continued to build its land position in northeast B.C., through significant Crown land and asset acquisitions, including the $500-million buyout of British Gas’ Canadian entity. “By 2008, we had a contiguous land position ranging 160 kilometres north to south and about 60 kilometres east to west all along the Alaska Highway,” Culbert says. “We quietly went about testing our Montney

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

position by fracking some existing vertical wells and drilled a few horizontal wells. The results were consistent with what was being seen in some of the U.S. plays.”

With the looming end of the trust era, in 2009 Progress completed a business combination with ProEx and converted back to a corporation. “We had accumulated an industryleading unconventional natural gas position that, although it needed more de-risking, put us in a highly-desired position with investors,” Culbert recalls.

Early in 2010, after significant effort, Progress purchased some highly-coveted assets from Suncor (previously owned

by Petro-Canada) for $400 million. It worked closely with the Canada Pension Plan Investment Board (CPPIB) to support the acquisition and allow CPPIB to take a meaningful equity position in Progress. In conjunction with the acquisition, CPPIB invested $350 million and Progress completed a private placement for $250 million to support the acquisition and fund its growth program. “The level of due diligence that CPPIB did in advance of their investment in Progress was intense,” Culbert says. “We felt we had received the Good Housekeeping Seal of Approval when it was completed.”

By 2010, the North Montney program was progressing well and LNG was on the radar. Culbert saw an opportunity.

“I obtained the support of our board to see if we could bring in partners to participate in developing the North Montney,” he says. “Discussions commenced with potential Asian counterparts.”

MICHAEL CULBERT // COVER

LNG Canada project [in which PETRONAS has a 25 per cent interest]. After close to a decade of effort, we’re on our way to being participants in LNG exports from Canada.”

In addition to his role at PETRONAS, Culbert is member of the Enerplus and Precision Drilling boards, as well as part of the new Energy Stream at the Creative Destruction Lab Rockies at the Haskayne School of Business. “The innovation is incredibly interesting,” he says of the CDL-Rockies participants. “I can help as a business mentor and possibly as an angel investor here and there. I picked the Energy Stream because our industry has been very innovative and resourceful over the years, and we must continue to do that.

If I can assist moving things along to commercialization, then that’s a wonderful thing.”

There was substantial interest and a deal with Malaysianowned PETRONAS – one of the largest LNG players in the world – was consummated in mid-2011. It saw PETRONAS commit $1.1 billion to be a 50/50 partner in approximately 10 per cent of Progress’ land position. “We quickly commenced the drilling program and the results and costs came in as predicted or better,” Culbert recalls. “PETRONAS was quite pleased. It was the start of a very strong, trustworthy, ethical relationship with them, which ultimately allowed us to go to the next step.”

That being the purchase of Progress by PETRONAS in 2012.

“From the start in 2001, we experienced significant growth and stayed true to our original business plan of developing an asset that could grow as we grew,” Culbert reflects on Progress’ record. “We had significant shareholder returns and built a strong technically and financially-skilled team of employees.”

Following the closing of the acquisition, Culbert and the majority of the senior management team stayed on. He retired from the positions of CEO of Progress and president of Pacific NorthWest LNG in 2016, and continues as vice chairman of PETRONAS Canada. In this capacity, one of his primary focuses is to continue to assist PETRONAS and partners move the North Montney natural gas development and LNG file along.

“I really want to see Canada enter the world LNG market; we can’t afford to miss another window of opportunity,” he says. “I think that the most advanced opportunity is the

Culbert’s involvement with the United Way is another way he gives back. In addition to monetary donations, he and his family are supporters of the young professionals program, GenNext, as well as the All In for Youth program, which provides resources to assist students finish high school. He also supports the Shaw Charity Classic, which has raised over $34 million for children and youth-based charities across Alberta.

“Mike sets a great example for our next generation of business leaders as he’s been through all the steps,” applauds Sandip Lalli, president and CEO of the Calgary Chamber.

“He knows what it’s like to build something from nothing and retain the determination and perseverance that are so essential in today’s business world. Throughout his business journey, he has always maintained his own ethical leadership model that truly does set an example for our future generations.”

Reflecting back on his career, Culbert is unpretentious about his leadership style. “Treat people fairly, as equals,” he says.

“I like being involved across all levels of the organization; I always tried to spend time making sure that, whether it was walking the halls or participating in meetings, I got to know everybody in the company. That I think helps the company move forward with a culture that is all-inclusive, positive and optimistic.”

Sage advice from one of Calgary’s distinguished business leaders.

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

25

CHANGING THE HEALTH & SAFETY CULTURE // WORKPLACE HEALTH & SAFETY

CHANGING THE HEALTH & SAFETY CULTURE THE MOST IMPORTANT BUSINESS FACTOR

BY JOHN HARDY

A

lberta’s new Occupational Health and Safety (OHS) laws may be the ultimate business conundrum.

Of course, the health and safety of people in the workplace is the most important fact of business life, and a crucial priority.

The dilemma is that, no matter how relevant, defined and targeted, too many rules can become a workplace problem.

Last June, major changes were made to Alberta’s Occupational Health and Safety Act (OHS). It was the first comprehensive overhaul of Alberta’s workplace health and safety laws in more than 42 years.

The laws were not only expanded but included new obligations and enhanced enforcement provisions for Alberta employers. Some of the key new rules include: • Obligations on a wider range of worksite parties, including supervisors, self-employed persons, trainers, consultants and other service providers.

• Enhanced rights for workers to refuse unsafe work, to participate in workplace health and safety decisions and to be consulted in hazard assessments.

• The key area about harassment and violence in the workplace. Employers and supervisors are obligated to ensure no worker is subject to – or participates in – harassment or violence at any worksite.

ABOVE: STEVE T. EICHLER, PARTNER AND OHS LAWYER AT CALGARY’S FIELD LAW.

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

CHANGING THE HEALTH & SAFETY CULTURE // WORKPLACE HEALTH & SAFETY

“WE ARE UNDERGOING A SOCIETAL CHANGE WHEREBY WORKER SAFETY IS ABSOLUTELY CONSIDERED A VITAL RIGHT.” ~ STEVE T. EICHLER Some health and safety experts consider the Alberta update a much-needed business evolution. “Awareness about workplace health and safety has changed,” says Steve T. Eichler, partner and OHS lawyer at Calgary’s Field Law, one of the largest business law firms in Canada with offices in Calgary, Edmonton and Yellowknife. “Even the term ‘OHS’ is now commonplace. It may be this era’s seatbelt: just like the paradigm shift regarding use of seatbelts from our

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Nearing the first anniversary of Alberta’s new and updated OHS rules, some business insiders constructively caution that too many clauses and too many rules (especially for smaller businesses) could be counterproductive and overlooked.

“Over-regulation can have negative effects,” says Richard Truscott, vice president, B.C. and Alberta for the Canadian Federation of Independent Business (CFIB). “Particularly on small and medium-sized businesses that may not be equipped to navigate a quagmire of rules.

“Too often, governments use a one-size-fits-all approach to OHS rules. While a big business typically has expertise and

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CHANGING THE HEALTH & SAFETY CULTURE // WORKPLACE HEALTH & SAFETY

resources to ensure compliance, for a small business, it’s a different reality. Every industry is different, and business owners should be given a reasonable amount of flexibility to best manage health and safety in their workplace.”

The one-rule-fits-all approach is also an unworkable problem for respected health and safety expert Sean Stinson, vice president of product management and sales with Calgarybased Blackline Safety, a globally-respected and industryleading supplier of wirelessly-connected gas detection and lone-worker monitoring products. “Alberta’s OHS laws leave a lot of room for interpretation and this tends to drive complacency in a lot of areas. The government’s safety infrastructure isn’t large enough to make a set of very specific rules that can be applied to all businesses, so in some ways, it’s necessary to have vague rules.”

He cites the oil and gas industry as an example of the tremendous impact of technology on workplace health and safety. “With new and affordable technology, it’s very easy to monitor employee safety as well as hazardous gases or fumes in the working environment. Over time, a company can assess risk and improve things to show that their mitigation is responsible. For example, Blackline Safety offers gas and fall detection, lone-worker safety and 24-7 emergency response as an all-in-one solution.”

Health and safety experts like Eichler, Stinson and Truscott are positive and optimistic but share opinions that new rules and regulations don’t necessary translate into safer workplaces.

“Besides, high-performing companies have a safety culture that will always operate beyond what the law is asking for,” Stinson adds. “They are more concerned with being the best at what they do, which includes not hurting their most valuable assets – their people.

“The OHS rules are more critical for the less-mature business, ones that either don’t understand the risk, don’t

28

JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

think the risk will manifest or don’t have the bandwidth to perform work safely. Even in these cases, the rules are ineffective by themselves.”

With Blackline’s vast expertise, particularly in the oil and gas industry, Stinson makes the point that the challenge may be how to find the time and budget to keep or improve safety culture in a company because, in some smaller organizations – perhaps caused by the price of oil – safety has really taken a back seat to the company’s survival.

“When margins are thin, safety is one of the first things to go. When people are tired, they make more mistakes and have more justification to just get the job done versus getting it done safely. We hear it over and over, that for the safety manager, the biggest challenge is changing policies, culture or attitudes. How to change things without a budget or when people are burned out.

“Enforcement is what matters,” he emphasizes. “The threat of loss that is required to make doing the job safely more important than just getting the work done.”

Eichler points out another important aspect of the new laws surrounding definitions: how the new rules will work and how participation in workplace safety will happen.

Every worksite with more than 20 workers must now have a Joint Work Site Health and Safety Committee made up of equal employer and worker participants to ensure health and safety. Worksites of between five to 19 workers must have a Joint Work Site Health and Safety representative. “And the definitions now include new types of workplace hazards.

Bullying and harassment are now workplace hazards and require a hazard assessment to ensure worker safety,” he says.

CFIB’s Rick Truscott adds that introducing a long list of new rules is important but, by itself, likely can’t change much.

“The key is to help create a culture of safety in workplaces across Alberta through more effective education, resources

CHANGING THE HEALTH & SAFETY CULTURE // WORKPLACE HEALTH & SAFETY

and tools for employers. Enforcement largely continues as before, with possible consequences including ticketing, orders, administrative penalties and prosecution.

some balance missing: employers are facing more and more obligations and requirements which may ultimately be a deterrent for a true embrace of a safety culture.

“There has been an extension of offences under the act to match the expanded obligations. There are also increases in the maximum fines following a conviction, and an extension to the limitation period for charges to be laid.”

“The multiple jurisdictions and tension between safety, privacy and human rights obligations also make for tricky balancing acts for employers and others.”

As CFIB continues to remind its members, it is vitally important – and up to individual employers – to learn what the new rules entail and how it will affect their businesses.

Eichler points out that Alberta’s previous government did update safety legislation and applied some proactive steps to increase engagement. “While there is some logic behind that, since employers can incentivize or penalize workers – behaviour modification towards safety – there is

As businesses interpret and implement Alberta’s new OHS laws, Truscott looks forward to the impact on some specific contemporary workplace areas.

“Key policy areas for future consideration by regulators will include continued development of harassment and violence prevention, protecting and promoting psychological and mental health in the workplace and addressing impairment,” he says, “especially now that recreational cannabis use has been legalized.”

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BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

29

WAIT AND SEE // REAL ESTATE

BY NIKKI GOUTHRO

WAIT AND SEE

THESE ARE STILL DISORIENTING DAYS IN THE CALGARY REAL ESTATE MARKET

“W

ait and see.” That was the prevalent theme of the real estate market in 2018 – and one that remains, underpinned by lack of job growth, rising interest rates and the iron fist of lenders. Most Calgarians were cautiously optimistic about what 2019 would bring, but it’s safe to say we’re not out of the water. Yet. Ultimately, the outlook for the rest of the year is much the same. But for potential homebuyers and sellers wondering if now is the time to jump into the market, these are still disorienting days.

Suman Brar, a real estate professional and certified negotiation expert with Century 21 Bamber Realty, agrees.

“Higher interest rates and stricter lending rules combined with the fresh layoffs done by many oil companies in November and December caused strong declines in the resale housing market, especially in the latter part of 2018.”

Interest rates, lending rules, unemployment. The almighty trifecta of indicators undoubtedly points to potential headwinds in the push towards a balanced market. Amidst this is something not-so-concrete – uncertainty.

“Calgary is seeing consistent challenges,” says Ann-Marie Lurie, chief economist with the Calgary Real Estate Board (CREB). “They are weighing on our consumer confidence and on the market this year.”

Brar agrees. “Unlike Vancouver and Toronto, the issue in Calgary is not home affordability, it’s consumer confidence.”

In October 2018, the Bank of Canada hiked its benchmark interest rate by a quarter point for the fifth time in just over a year. This continual climb pushes up the cost of borrowing while simultaneously raising the barrier of entry into the housing market. Add on high unemployment rates and the picture becomes crystal clear.

“One of the most influential factors stalling the market is unemployment. We know that economic growth is tied to the employment sector in terms of it spurring more demand for housing,” says James Cuddy, senior analyst of market insights at Canada Mortgage and Housing Corporation (CMHC).

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

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“IF SELLERS ARE SERIOUS ABOUT MOVING, THEY NEED TO HAVE THEIR HOME SHOW AT A ‘10 OUT OF 10’ AND BE AGGRESSIVE IN THEIR PRICING, THE FIRST THREE WEEKS ARE CRITICAL AS THAT IS WHEN YOU GET THE MOST ACTIVITY ON A LISTING.” ~ SUMAN BRAR

At the end of the first quarter of 2019, Statistics Canada revealed a 6.9 per cent unemployment rate in the city, virtually unchanged compared with March 2018.

we’ll see. So long as there remains this disconnect between supply and demand, the buyer will continue to have more bargaining power than the seller.”

“The rates are just a sign that companies aren’t necessarily expanding,” says Lurie.

While no one has a crystal ball and the tides are ever changing, not all is lost for sellers entering the summer 2019 market.

And the proof is in the pudding as they say. CREB’s figures for April showed a slight decline in inventory.

Overall home sales in the city were at 1,547, up 2.2 per cent compared with April 2018, yet nearly six per cent lower than last year. The benchmark price was down 4.7 per cent at $415,900 and average number of days on market was 55.

“Going forward, we are expecting that prices will be relatively flat, but still facing that downward pressure based on supply and demand,” Cuddy says. “In terms of the price equilibrium,

“If sellers are serious about moving, they need to have their home show at a ‘10 out of 10’ and be aggressive in their pricing,” Brar advises. “The first three weeks are critical as that is when you get the most activity on a listing.

“There is a lot of pent-up demand from buyers who are waiting for the market to ‘bottom out,’” she says. “Eventually they will have to make a move, because let’s face it – marriages, children, divorces and life changes are going to continue to happen.”

ABOVE: SUMAN BRAR, A REAL ESTATE PROFESSIONAL AND CERTIFIED NEGOTIATION EXPERT WITH CENTURY 21 BAMBER REALTY.

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

THE ART AND SCIENCE OF TORCH PASSING // SUCCESSION PLANNING

THE ART AND SCIENCE OF TORCH PASSING

ONLY 30 PER CENT OF BUSINESSES TACKLE SUCCESSION PLANNING

BY JOHN HARDY

I

ntricate succession planning is important business strategy.

Despite some in-denial insistence to the contrary, it is also deeply personal, often emotional and significantly impacted by the quirks of human nature.

“According to the 2018 Canadian Federation of Independent Business (CFIB) report,” says the knowledgeable Jim Rea, partner, private enterprise with MNP in Calgary, “while 72 per cent of Canadian small business owners plan to sell or transfer their business in the next 10 years, only eight per cent have a formal succession plan, 41 per cent have an informal plan and 51 per cent [have] no plan at all.”

Succession planned and un-planned organizations share a similar focus on various business bottom lines: tax implications of a sole proprietor, a partnership or a corporation. Included in the list are ways to minimize the tax hit, taking advantage of capital gains exemptions and other financial, legal and tax implications.

In addition to hard-core business and tax issues, succession planning is much, much more than just about control and ownership. There are many tricky aspects to defining a viable exit strategy while navigating the rough waters of staff (and family) feelings and morale, customer and market perceptions, and training concerns.

“When succession is not planned far in advance, business owners can find that they are surprised by the next generation’s lack of desire to take on leadership positions in the business,” Rea warns. “It takes years to educate and train successors, whether family or management. An early

start to planning minimizes surprises and gets everyone on the same track.

“Delays in planning can result in delayed retirement and many business owners continue with leadership responsibilities well beyond their desired personal time frame because they feel the successors are not yet ready.”

He explains that, ideally, implementation of a well-thought out succession plan can take six months or more. However, he recommends business families start planning at least two to three years prior to any contemplated transition or sale.

MNP’s ExitSMARTTM process starts with the discovery stage: accumulating information; interviewing owners, management and family; and facilitating discussions to identify and prioritize issues.

“Depending on the situation, we may prepare or update net-worth statements, determine financial retirement

ABOVE: JIM REA, PARTNER, PRIVATE ENTERPRISE WITH MNP IN CALGARY.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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THE ART AND SCIENCE OF TORCH PASSING // SUCCESSION PLANNING

IN ADDITION TO THE BUSINESS BOTTOM LINE SPECIFICS OF A PLAN, VITAL COMPONENTS INCLUDE DEVELOPING A LONG-TERM VISION FOR THE BUSINESS, CREATING A TIMELINE TO HELP KEEP THE SUCCESSION PLAN ON TRACK, ESTABLISHING THE OWNER’S RETIREMENT AND POSTOWNERSHIP GOALS, AND SETTING MILESTONES FOR ACHIEVING BUSINESS GOALS AND OBJECTIVES. needs, review wills and the adequacy of insurance, help document emergency plans, review corporate structure, perform a valuation of the business, help management implement value-enhancing processes, and determine the training for new leaders at least two to three years prior to a contemplated transition or sale,” he points out.

In addition to the business bottom line specifics of a plan, vital components include developing a long-term vision for the business, creating a timeline to help keep the succession plan on track, establishing the owner’s retirement and post-ownership goals, and setting milestones for achieving business goals and objectives.

“There are so many reasons why it’s important to start succession planning as soon as possible,” urges Nadja Ibrahim, Calgary private company services leader with PwC Canada. “A main concern for family businesses is training, empowering the next generation and making sure that they inherit a company that’s not only surviving, but thriving.”

She notes that, according to PwC’s 2018 Global Family Business Survey, 70 per cent of family business transfers fail between generations. More than half are due to a breakdown in communication and trust while a quarter result from inadequate training of the next generation.

“A common mistake is believing you have to do it alone,” she says. “Leaders should involve the next generation in these

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

discussions, build trust and align on to their vision. The next generation is a savvy bunch, armed with great ideas and digital proficiencies. Excluding them from this process is a definite missed opportunity.

“Particularly since many owners rely on their businesses to support them financially when they retire, whether they continue to profit from the family company they built or if it is sold to a third party.”

She underscores the importance of transition planning, whether the goal is succession or sale, allowing the business to identify how to achieve optimal shape as well as address any variables that may affect performance and perceived value.

“Succession planning is definitely one of the most sensitive family topics, particularly for family business owners,” Ibrahim notes. “According to our survey, almost half of Canadian family business owners say they plan to pass on management or ownership to the next generation.

Unfortunately, most of these companies are shuttered or sold by the third generation, with only five per cent making it to a fourth.”

In many ways, succession planning comes down to a personal decision. “Company legacy is a huge consideration, as owners want to preserve the company they’ve dedicated their careers to building,” she emphasizes.

Just as various factors impact business in different regions, Rea points out an important consideration for succession planning in Alberta is the economic cycle. “Owners want to time their exit for an ‘upcycle,’ when values are up, buyers are abundant and interested, and business is good,” he explains.

“This is one reason why starting early with planning is so important. Whether owners are considering selling to a third party, transitioning to family or selling to employees or managers, it’s easier and a better return during an upcycle.”

Personal Fred Schickedanz is a delightfully honest and blunt business leader with a dynamic succession planning success story.

Boasting more than 40 years of experience in Western Canada, the third-generation, Calgary-based Schickedanz

THE ART AND SCIENCE OF TORCH PASSING // SUCCESSION PLANNING

West is a respected family business and a leader in unique recreational real estate and commercial development.

“We started thinking about a succession plan 10 years ago and started the detailed restructuring six years ago: the inter-generational ownership structure; the decisions to be made moving forward; what happens when I die; updating the company documents, including the shareholder documents,” says Schickedanz.

“It was horribly complex and took us six years to complete, involving detailed and complicated monthly meetings with the consultants. And we finally put the plan in place just before last Christmas.”

He explains that, regardless how tight or like-minded the partners and shareholders of a business may be, succession planning is not only smart but vital business planning. “In

any business, some people may want to challenge decisions.

And that’s healthy and normal. And in a lot of businesses, a lot of things are done in good faith but not according to formal documents.”

Schickedanz enthusiastically explains that it’s not about letting go or retirement. “I have a passion and I have always been blessed and liked what I did. It’s business as usual but with a big difference. The new partnership group is responsible for their own passion.”

He underscores the personal side of succession planning.

“MNP must get much credit for special skills. Succession planning is much more than lawyers and accounting. The professionals have psychological skills. The technical side of succession planning is big, but the personal side is bigger!”

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Learn more & get involved: www.jasab.ca BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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the best of both

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MARKETING

BEARSPAW | $4,900,000 SILVERHORN | $3,999,000

129

S I LV E R H O R N R I D G E

Best of both worlds - The perfect combination of cosmopolitan lifestyle with country living, this custom built home by Maillot Homes is a luxurious alternative to city life. Located in one of Bearspaw’s most prestigious neighbourhoods, this impeccably crafted, one-of-akind home offers 6,137 sf of exquisite living space. White oak hardwood, a stunning curved staircase, and a sprawling floor plan are just the beginning of the high end finishings and details that make this home so wonderful. The gourmet kitchen is built to entertain with oversized quartzite island, full prep kitchen, and butlers pantry; while the dramatic dining room is perfect for hosting culinary experiences. Upstairs offers four bedrooms, including the spectacular master retreat that is a serene escape with a spa inspired ensuite, and massive walk-in closet. The walkout basement offers even more gorgeous entertaining space with a family room, full bar, and games area. Two private guest rooms, with ensuite’s complete this level. Outside you’ll be able to enjoy the vibrant scenery that surrounds you, whether you’re sitting on your patio or deck, or you’re out enjoying the miles of trails through the wetlands and historical grasslands in the area. Welcome to where nature meets luxury.

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BEARSPAW | $4,900,000

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BEARSPAW | $4,900,000 SPRINGBANK HILL | $2,195,000

17

S P R I N G VA L L E Y V I E W S W

Live in the lap of luxury in this opulent estate home with developed walkout featuring 4+1 bedrooms & 4 car garage, set on a 1/3 acre lot w/ sweeping views. Lavishly appointed with natural travertine floors, hand-scraped walnut, high-efficiency furnaces & boiler system, A/C, soaring, coffered & 25’ high barrel vaulted ceilings, chic lighting, extensive built-ins, professional-grade appliances including a 48” Wolf gas cooktop, huge pantry & 4 sinks in the kitchen, a stunning master ensuite with cathedral ceiling, central jet-tub, 11’ rounded Roman shower (2 entryways) & 2 sided gas fireplace. The master also has a sitting room, huge walk-in & views & the 3 additional bedrooms are all ensuite. The finished walkout wet bar, fabulous wine cellar, gym, flex/media Rm & in-floor heat.

The incredible attention to detail continues outdoors w/ professional landscaping featuring an outdoor living space w/wood burning fireplace, extensive natural sandstone & built-in 48” grill.

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BEARSPAW RIDGE DISCOVERY | $4,900,000 | $1,750,000

64

D I S C O V E RY VA L L E Y C O V E S W

Step into a world of exquisite modern style. The jewel box sitting room is meant for intimate conversation and cocktails. Work in seclusion from the chic home office. Gather the whole clan together in the bright vaulted family room with Griffith Woods as your backdrop. The stunning kitchen marries classic style with luxe design.

Here you’ll find double wall ovens, dual sinks, a pot filler, and wine fridge. The fireplace, glass display cabinet, statement lighting and adjacent panelled dining area make this a kitchen you have never experienced before. The master bedroom overlooks the trees, has a marble clad fireplace and a sitting area. Two additional bedrooms are separated by a Jack and Jill bath. The upstairs loft and bonus room are fun hangout spaces for the kids. Entertain in the basement recreation room, bar and media room. Warm up by the outdoor fireplace while the quiet sounds of the forest surround you.

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MARKETING

MAHOGANY | $1,695,000

11

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On The Island! Imagine living in a stunning waterfront home in a prestigious gated community. Your opportunity has come. The kitchen belongs in a magazine with white cabinets, creamy countertops, plentiful storage, double wall ovens and a side by side fridge/freezer. Even Martha Stewart would be envious of this cooking space! Conversations over a bottle of wine flow effortlessly in the adjacent sitting area. Entertain formally or casually in the dining room under a chic chandelier. The whole family will be drawn into the comfortable living room to watch a show, warm up by the fire or to take in the lake views. Work quietly from the private home office. Or hang out upstairs in the bright bonus room. You’ll find it hard to leave the comfort of the master suite! Enjoy the fireplace or luxuriate in the soaker tub or huge shower. You’ll feel like your staying in a boutique hotel! Two kids bedrooms each feature a walk in closet. The laundry room accommodates two sets of washers/dryers.

ROSEDALE | $1,325,000

1422

CRESCENT

ROAD NW

Sought after Rosedale – Inner city living just outside your door with the C-Train just a short walk away, and the trendy shops & restaurants in Kensington nearby. The main floor offers unobstructed openness with a dramatic staircase at its’ centre. The kitchen is perfect for anyone who enjoys creating culinary masterpieces, featuring chef inspired appliances including a gas cooktop, pot filler, warming drawer, & speed oven. Outside the low maintenance yard & concrete patio is an ideal space to enjoy the summer weather, while in the winter months the detached heated triple car garage is a welcome feature. Upstairs the bright master suite with city view comes with a gorgeous ensuite featuring a steam shower. Two additional bedrooms, a bathroom, an office, and a laundry room complete the top floor. The possibilities are endless for the basement’s open family room area with a full bar, as well as two more bedrooms (one with its own ensuite), and an additional bathroom.

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HERITAGE POINTE | $1,450,000

10

PINEHURS T DRIVE

Secluded Location! The highlight of this property tucked away in an exclusive cul-de-sac is the land on which it sits. Enjoy the beautifully landscaped yard and outdoor living spaces that are surrounded by a tranquil grove of trees. Children will enjoy exploring, making forts and roasting marshmallows by the fire all in the safety of the back yard. Inside, a grand foyer greats you. A large dining room allows for big family gatherings and is connected to the sunny kitchen through a butler’s pantry. Work from the quiet main floor den. Escape to the serenity of the second floor master retreat and take in the views from the private balcony. A double sided fireplace warms this room and the adjacent limestone clad ensuite. Down the hall is a great room overlooking the foyer. There is a generous recreation room in the basement ideal for TV watching. Two additional private bedrooms and a bathroom are perfect for house guests. If it’s privacy, and lots of space inside and out that you crave, this home is for you!

GARRISON WOODS | $1,395,000

32

M O R E U I L CO U R T S W

Park perfection! The fantastic combination of luxurious inner city living, with the airiness of being on a cul-de-sac that backs onto a park. With over $500,000 in improvements you’ll be in amazed from the moment you step into the foyer, while just off the front entrance you’ll find a formal dining area. The impressive kitchen is fully equipped with top-ofthe-line appliances including a Wolf steam oven, and the oversized island spans almost the entire length of the space, the perfect place for a culinary spread. Guests can mingle in the living room with a view of the park, or make their way out to the spacious deck. Kids will love the easy access out to the park and playground, while still being under the watchful eye of parents. Upstairs, the master suite is a relaxing retreat with a spa-like ensuite and enviable closet. The second bedroom also has its own ensuite and walk-in closet. The basement begins with a family room, while a third bedroom and a bathroom are great for older children or visitors.

HILLHURST | $1,250,000

430

ELE VENTH STREET NW

End Unit with double garage. Luxury in the heart of Kensington! This incredible, architecturally designed new executive tri-plex features outstanding, high-end fixtures/fittings, spectacular interior design (Monica Stevens Int. Design) & a location 2nd to none, perfect for those who appreciate pedestrian friendly living. It sits on a quiet, tree-lined street steps away from shops & restaurants, Riley Park, the c-train & the Bow River. Walk or bike to nearby SAIT, the Jubilee for a concert, ballet or opera or to DT from this inner city haven with 3 bedrooms (2 master suites) & 5 bathrooms, rooftop deck, city views & developed basement. Showcasing exceptional finishes thru-out if offers: Wolf & Sub-Zero appliances, Empire kitchen & bath millwork, Ann Sacks designer backsplash, Caesarstone counters, site-finished white oak hardwood, European plumbing fixtures, 10” baseboards, 9 & 10’ ceilings, Legrand electrical outlets, ICF party-walls & foundation, heated garage & basement floor.

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ALTADORE | $1,225,000

1947

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Altadore home seeking family! This inviting two story is just steps from the park. Light pours through the large family room windows bathing the open floor plan in sunshine. The grand kitchen has chef ’s grade appliances, cabinets stretching to the 9’ ceilings and an ample pantry. Two prep sinks and an expanse of granite counter on the island and peninsula allow for multiple cooks. It’s easy to entertain a crowd in the dining area while prepping dinner. An office with double glass doors is a quiet place to work from home. Upstairs, the hardwood continues into three bedrooms, including a spacious master suite. Double sinks, a vanity, a large shower and a walk in closet make it easy for parents to start their day. In the evening the whole family will enjoy hanging out around the fireplace of the basement playroom. The built in storage is an organizers dream! Closets and bins fit every toy and the desk is the perfect spot for art projects.Outside a sunny south facing patio provides a safe place to play.

CRESTMONT | $1,195,000

222

C R E S T R I D G E P L AC E S W

A Cut Above! Veranda Estate Homes, renown for their quality and classic design, completed this home with their signature style. Panelling, antiqued counters, high end tile, and timeless lighting and plumbing set this property apart from others in the district. Gather everyone in the sizeable living room. Enjoy scenic views of the treed ravine beyond the yard from the light filled dining area. You’ll love cooking on the Dacor six burner gas cooktop and will have room for everything with these kitchen cabinets! A massive pantry is smartly connected to the mudroom and has access through to the triple garage. Relax at the end of the day in the freestanding master ensuite tub or shower. Bedrooms 2 and 3 share a Jack and Jill bath and a 4th bedroom contains it’s own ensuite. Additional living space, a bedroom, and a flex room can be found in the bright walk out basement. Imagine spending quiet evenings outside beside the fireplace on the covered patio admiring the bucolic view. Make this stunning home yours!

ASPEN WOODS | $1,095,000

5

A S P E N AC R E S M A N O R S W

Wonderful family home in Aspen! This home is beautifully finished with a tasteful neutral palette and numerous windows throughout. A spacious foyer greets you as you enter, to the right is a bright den with pocket doors. Enjoy family gatherings in the formal dining room and lively chats in the cozy living room with stone fireplace. The kitchen offers loads of cupboard space, stainless steel appliances, quartz countertops, island seating, walk-in pantry and butler’s prep area with a beverage fridge. Upstairs, a large master bedroom opens to a gorgeous ensuite with soaker tub, separate shower, double sinks and walk in closet. The light filled bonus room with vaulted ceiling provides additional living space for the whole family to enjoy. An additional two bedrooms and a bathroom complete this level. Enjoy outdoor living with a sunny south backyard, large deck and stamped concrete. With schools, shopping, and recreation facilities nearby, your family will love living in Aspen Woods.

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ALTADORE | $999,000

2038

F O R T Y- S E V E N T H AV E N U E S W

Sleek inner city living - The modern and clean aesthetic throughout this home is apparent from the moment you step through the door. You are immediately drawn into the heart of the main floor to the luxurious kitchen. Host Sunday brunch at the island with a sumptuous spread fit for the pages of a cookbook. While French doors open to the deck and yard which extends entertaining space in warmer months. Upstairs, the master bedrooms comes equipped with a walk-in closet and lavish ensuite with dual sink vanity and spa tub. Two more bedrooms, 5 piece bathroom, and laundry room make this level perfect for any family. The top floor offers the option of transforming the space into a guest retreat. The bedroom, 3 piece ensuite, and bonus room with a wet bar, fireplace, and balcony gives guests their own space. Finally, the basement with 9 foot ceilings is where movies come to life in the media room. No need to go upstairs to get your movie snacks thanks to your fully stocked wet bar on this level.

STRATHCONA PARK | $975,000

#26

13 59 S I X T Y- N I N T H S T R E E T S W

Lock & leave retreat! With over 3,200 sf of luxurious living space this home in the exclusive gated enclave of Sussex Green is the definition of carefree living. Experience the serenity of this spectacular location on a quiet cul-de-sac with wooded pathways winding throughout the community, or enjoy your private patio with outdoor fireplace. Inside, light pours into the front room from large picture windows. The open plan flows into the gourmet kitchen featuring high-end appliances and granite counters, while a spacious dining area and living room look out to the patio. An office and laundry room complete the main floor living space. Up the curved staircase, the family room overlooks the lower level and features incredible skylights. Escape to your master suite with a 2 sided fireplace separating the bedroom from the peaceful ensuite, with skylights overhead, featuring dual vanities, a steam shower, and soaker tub. Also on this floor is a second bedroom and a 4 piece bathroom. This home spares no expense!

PATTERSON | $870,000

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Ravine Vistas! A grove of trees in the natural park provide the backdrop for this hillside home. The expansive deck in the secluded backyard is the ideal spot to enjoy your serene surroundings with a glass of wine in hand. Your only neighbour behind is the natural wildlife! Stroll the winding paths, hike the hills or take in the city views. Inside, a formal living and dining room are perfect for entertaining. Work from home from the quiet dedicated office. Gather everyone together at dinnertime in the open concept family room, kitchen and dining nook. On the second floor, a spacious master suite is located in its own private wing. Enjoy soaking in the large jetted ensuite tub. There is ample closet space in the three good-sized bedrooms and double sinks in the bathroom. The lower level contains a recreation room, a guest bedroom, a bathroom and storage space. Convert the hair salon easily into a gym or hobby room. This home has a great floor plan and is in the most coveted location in the neighbourhood!

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ALTADORE | $799,900

2029

T H I R T Y- S E V E N T H AV E N U E S W

Appealing Price and Floor Plan! This impeccable detached home has a phenomenal open concept layout and is priced to sell. A flex room greets you at the foyer. Use it as a sitting room, dining room, office or music room. Whichever suits you best! The kitchen offers loads of pantry space, stainless steel appliances, a gas range, granite counters and island seating.

It directly opens to the dining area designed to accommodate lively gatherings. Beyond is the living room featuring a fireplace, built in shelves and a coffered ceiling. Sun pours in through the south facing windows. A smart side entrance opens into a mudroom and the powder bath. Upstairs, the second floor master bedroom boasts a vaulted ceiling, balcony, walk in closet and classically finished master bath. You’ll find extra living space in the fully developed basement. Here you can snuggle around the fireplace and watch a movie.

ERLTON | $775,000

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E R LTO N S T R E E T S W

Best of Both Worlds! Need ample outdoor living space, a secluded location, security and all within the city core? This unit is your solution! Nestled along the hillside and backing on to the Monastery gives this 3 story townhouse sparkling city and wooded views. A sunny dining area greets you at the entrance of the open concept main floor. Seat four guests easily at the central kitchen island while you cook. There’s lots of cabinet space, granite counters and a gas range. The living room opens to a private back deck surrounded by natural landscaping. The second floor master includes a spacious ensuite. Use the third floor as a media room, office, additional bedroom or fitness studio. The highlight of this level is the rooftop patio and pergola. An under drive tandem garage provides security and easy access to the main floor. This is an ideal home for a professional wanting proximity to downtown, local cafes and restaurants, the Elbow River paths and local parks. Solitude in the heart of the action!

SPRINGBANK HILL | $759,900

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E L K TO N WAY S W

Custom estate home featuring triple car garage, views and walkout basement in Springbank Hill, walking distance to LRT, Ernest Manning/Griffith Woods School, Rundle & many amenities. The main floor opens to spacious foyer and front living/dining area with two storey windows, hardwood floors & lots of natural light that floods the home. Kitchen features custom cabinets, granite, newer appliances and eating nook opening onto large deck area overlooking the lush backyard.

The family room is also generous with built-in cabinetry & cosy fireplace with granite surround. Main floor also boasts office area, laundry room and powder room. The upper floor features main bathroom, three generous bedrooms including the master suite with walk-in closet and 5 piece ensuite. The walkout basement has been partially finished (under permit) to include a large recreation area, bedroom area and bathroom area — you just bring your flooring and ceiling choice.

Professionally landscaped with cherry and apple trees.

VISIT OUR WEBSITE FOR MORE PHOTOS, VIDEOS AND FLOOR PLANS

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WORTH ®

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COUGAR RIDGE | $754,900

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CO U G A R TO W N C LO S E S W

Every Hockey Parents’ Dream! Sick of hockey pucks flying by or damaging the garage door? We’ve got the solution! The lower level of this corner lot two story has an enclosed hockey arena for year round practice. Sports fanatics will love this hangout zone! There’s room here for ping pong and video games. Upstairs, the Cape Cod inspired open floor plan is crisp and clean. A comfortable living room and formal dining room are ideal for entertaining. A huge wood island provides a natural spot for the family to gather around. Both chefs and design lovers will appreciate the ivory toned kitchen for its gas range, integrated fridge, expansive granite counters & storage space. Imagine watching a show in the second floor bonus room by the fireplace. Relax in the spacious master suite which features a panelled wall, a walk in closet and built in cabinets. Kids can skate on the backyard rink in winter or play in the park across the street in summer. The covered patio provides a shady retreat for warm days.

SIGNAL HILL | $738,800

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S I E N N A H E I G H T S WAY S W

Walk to School! This 4 bedroom home is located a short walk from Battalion School. Parents will appreciate the newer kitchen, with granite counters, modern subway tiles, grey cabinets and stainless steel appliances. It’s well laid out and has ample storage. The sunny kitchen nook is a cheery place for breakfast and casual family meals. Display your cherished mementos in the bookcases flanking the family room fireplace. Entertain formally in the living and dining room. Work quietly from the dedicated home office. This main floor is ideal for family living. Upstairs, the spacious master retreat has a walk in closet, and an ensuite with a jetted tub and make up vanity. You’ll find three additional bedrooms upstairs for all the family members. The finished basement offers additional living space for playing, hanging out, or watching a show.

Convert the flex room to suit your needs - a hobby room, yoga studio or even a wine room could work in this area. The whole clan will feel at home here.

GARRISON WOODS | $599,900

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S O M M E B O U L E VA R D S W

Updates Galore! You’ll find this tastefully updated two story townhouse on a charming tree lined boulevard. The crisp white kitchen features subway tiles, granite and butcher block counters, stainless appliances and farmhouse chic light fixtures. There’s even a sunny spot to enjoy morning coffee in the bay window. An open concept living and dining room allow for easy conversation between the spaces. A powder room and back hall closet make getting from the unattached double garage a cinch. Upstairs, the master suite is generous, has a walk in closet and ensuite with soaker tub, shower and double sinks. Down the hall is a convenient laundry room and second bedroom. Love to have friends over to watch the game? The lower level recreation room has tons of space for your big screen & the whole gang. There is also a guest room with full ensuite here! Picture yourself strolling to local restaurants, walking the dog along the paths and taking in all the benefits of living in Marda Loop. This location is prime!

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MARKETING

GARRISON WOODS | $599,000

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SC ARPE DRIVE SW

Lofty Living! This three story townhome is located in convenient Garrison Woods is the ideal home for a couple just starting out. A sunlit living area with its stone fronted fireplace greets you as you enter. You’ll love hosting friends for dinner in the attached dining room. The kitchen is equipped with stainless steel appliances, a corner pantry, granite counters, and low maintenance tile floor. A cozy built in window bench is the ideal spot for sipping coffee on lazy Sunday mornings. The second floor features a master bedroom and ensuite with dual sinks, a second bedroom and bathroom, and a laundry room. But the showstopper is the third floor loft with its dormer windows and high ceilings. Utilize this space as a home office or media room! The developed basement includes an additional guest bedroom, storage, a recreation room and a climate controlled wine room. Outside is a patio and a double detached garage. This neighbourhood is dynamic and trendy with lots of restaurants, shops and parks nearby!

WEST SPRINGS | $550,000

9053

W E N T W O R T H AV E N U E S W

Worry-Free in Wentworth! From first glance you’ll see this townhouse is unlike the rest. A mansard roof, stone work and classical architecture set it apart. Inside, the sunbathed living room with south facing windows and soaring ceiling invites you to sit around the fireplace. The kitchen overlooks this room and the picturesque view of the park. Stainless steel appliances, wood cabinets, granite counters and a generous pantry make this an efficient and attractive space. Use the large dining area for casual dinners or formal parties. There is plenty of space to entertain with 2267 sq ft! Upstairs a central laundry area makes doing chores easy. The master has a big closet and a 5 piece bath. Watch TV in the lower level or use this room as a home office. This end unit is located on a natural park with pathways and space to play or walk the dog. Watch the sunset from your patio. Stroll to local markets and cafes. The school is just steps away. Live worry free with no yard work or snow removal!

COACH HILL | $465,000

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COAC H WAY R OA D S W

Perfect Starter Home! This impeccably maintained two storey has tons of potential. The furnace, hot water tank, roof and all of the windows have recently been replaced. All you need to do is put your personal stamp on it! You’ll find a pleasant living room and dining room at the front of the home with more than enough space to host your friends or extended family for dinner. An efficient kitchen and cozy family room are tucked in behind. At the end of the day you’ll enjoy watching your favourite show by the fireplace in this comfortable spot. The second floor master bedroom has its own ensuite. Two additional bedrooms and a bathroom complete this level. Convert one into a home office. A recreation room can be found in the basement. Use this as a gym or playroom. Sip your morning coffee on the sunny back deck. Park your car in the double garage or walk to nearby transit routes. A large park is a short distance away for the kids. This home is a great solution for a young family or a couple starting out!

BOOK YOUR SHOWING TODAY

YOUR HOME

WORTH ®

FOR ALL IT’S

GARRISON WOODS | $289,900

#204

2 2 3 3 T H I R T Y- F O U R T H AV E N U E S W

Perfect to live, work or play! Recently updated with carpet and paint, this superb second floor, one bedroom plus den unit offers convenient access to all the boutique shops and restaurants that make Marda Loop so dynamic. Featuring an open floor plan which includes a den off the hall entrance, kitchen with stainless steel package, island, stacked laundry, large dining area and living room with access to the covered patio. This is the perfect spot to BBQ with friends on a warm evening. The master bedroom is complete with an ample walk-thru closet and cheater access to the four-piece bathroom.

This unit has 1 underground heated parking stall and is pet friendly w/ board approval. Take a short drive (or bike ride) to Mount Royal and Glenmore to the south or 17th Ave., the beltline and downtown core to the north. Step out and enjoy all that Marda Loop has to offer!

ST. ANDREWS HEIGHTS | $249,900

#902

15 4 0 T W E N T Y- N I N T H S T R E E T N W

Convenient, pedestrian friendly location! This 2 bedroom, 975 SF suite has everything on 1 floor & is just across from the Foothills Hospital, steps from shops and restaurants, near Children’s Hosp., U of C, SAIT, a quick commute to DT and you can be on your way to mountains in just minutes. Features real maple hardwood, updated carpeting, slate tile flooring, fresh and neutral paint, blackout drapes, new intercom, updated lighting & more. Offers front & back door, maple kitchen with island, black appliances & dining area, sunny living room, 2 big bedrooms, 4-piece bathroom, in-suite laundry (w/ high-capacity, candy-apple red washer & dryer) & storage room. Relax on your oversized, west facing deck with lots of room for a BBQ, al fresco dining & tons of space to soak up the sun. Your covered parking spot is just a few steps from the entrance. Rental demand is fantastic in this location but first time buyers & even empty nesters can take advantage of this very affordable unit in a well maintained complex.

BELTLINE | $199,000

#304

1312 T H I R T E E N T H AV E N U E S W

Live near lively 17th Avenue! The location of this third floor one bedroom apartment condo couldn’t be more desirable for someone wanting to be near the action of this dynamic retail and restaurant district. Catch up with friends for a coffee at a cafe. Savour the flavours of the many excellent eating establishments. Sip a crafted cocktail at a local lounge. Peruse the boutiques and specialty shops of the area. Bike the nearby river pathways to Edworthy Park. Take in a festival at Prince’s Island or Shaw Park. Walk or ride to the city centre. Get around easily with the close-at-hand LRT station and transit routes. The unit itself in this quiet concrete constructed building has an efficient kitchen, in-suite laundry, hardwood floors, plush carpet and ample bedroom storage closets. The balcony faces a tree-lined street. One assigned parking stall is included. This unit is priced to sell and ideal for a first time buyer or a rental property investor.

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SAM COREA | TEAM LEADER | 403 870 8811 | SAM@SAMCOREA.COM

Sam has a photographic memory of the thousands of houses he has sold over the past 25+ years and regularly astonishes his clients with this unusual talent. He is known as a fierce negotiator and when it comes to marketing, Sam stands apart from the competition. A client remarked: “Despite being a terrible market, Sam’s marketing reach and expertise were instrumental in successfully selling our home. Every element of Sam’s business is executed competently and professionally. He is deeply committed to meeting his clients’ needs.”

CHRIS FULLERTON | SALES PARTNER | 403 669 7353 | CHRIS@SAMCOREA.COM

Recently, a client raved: “Chris navigated with confidence, professionalism and charm. His easy-going nature makes him very pleasant to work with…the deal showcased Chris’ shrewd negotiation skills and grit, which made us very happy that he was on our side!” His focus and strengths include problem solving and relationships; skills he has perfected over 14 years in the industry. The West Side is home & he knows the area like the back of his hand. In addition to providing top notch service, Chris is an accomplished pianist & dedicated husband & father.

GIOVANNI OLIVERIO | SALES PARTNER | 403 650 7989 | GIOVANNI@SAMCOREA.COM

As a home builder, Giovanni built and sold many luxury houses of his own design. But what gave him the most fulfillment was seeing the joy on his client’s faces as he found them their dream dwelling. So he hung up his hammer and focused his energy on real estate, hunting down perfect pads for his happy clientele.

His knowledge of construction is indispensable to buyers. He is able to help them visualize the possibilities and understand quality craftsmanship. His soccer playing twin girls keep him on his toes when he’s not in the real estate trenches.

Not intended to solicit properties already listed for sale nor intended to cause a breach of any existing agency relationship.

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The Calgary Chamber is the voice of the business community. We double down on commerce and work with businesses to create catalysts for growth.

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We are halfway through 2019 and what a year it has been so far. The business community continues to be resilient and forward-looking. With a newly-elected provincial government, the Chamber’s provincial election platform provided a number of business-forward recommendations and we are encouraged to see the new government has made jobs and business competitiveness its top priority. Taking the approach of policy over politics is a strong start to good governance.

Strong governance is what the Calgary Chamber was founded on by business and continues to be governed by strong business principles. We continue to focus on three strategic points: to build the brand reputation of the Calgary business community, to be the catalyst for business growth and transformation, and to be the podium of record. This distils down to what we do best: advocacy and business-to-business growth. To see how we did in 2018, our Report to Business is available online at rtc.calgarychamber.com.

This month, we are continuing to get the word out for Calgarians to vote for what we expect to be the hotly-contested 2019 KPMG People’s Choice Award. The award, won in 2018 by Doodle Dogs, is one of many that will be handed out at this fall’s Small Business Calgary Awards. Voting opens on June 1 at www.sbwyyc.com.

Later this month, we continue with our 25-year tradition of celebrating exemplary Calgarians who have demonstrated ethical and inspiring leadership by presenting the Distinguished Business Leader Award in partnership with the Haskayne School of Business. Through this award, we endeavour to recognize the exceptional contribution of our community’s ethical business leaders, as well as support our future leaders. The 2019 recipient is Michael Culbert, vice chairman, PETRONAS Canada. Throughout his career, Michael has been a tireless advocate for the city, for community and a very deserved recipient of the 2019 Distinguished Business Leader Award.

Over the next months, the Chamber is developing our federal election platform for the upcoming fall election.

As with the provincial election, we are again partnering with the Edmonton Chamber of Commerce to amplify the voice of our combined business communities. Leading up to the election, we continue to monitor the review of Bill C-69 and Bill C-48 and advocate for legislation that will create the conditions needed for economic growth and prosperity. Because, as we all know, when businesses thrive, communities and people benefit. Read more about federal government energy updates in the upcoming pages of this month’s Business in Calgary.

Sandip Lalli President & CEO Calgary Chamber

It Matters!

The importance of brand, reputation and word of mouth

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f all the fancy and complex business concepts taught at the Haskayne School of Business or at SAIT’s Business and Leadership Development program, there is no specific course dedicated to word of mouth.

In the real business world, word of mouth, reputation and branding are three critical, make-it-or-break-it factors.

“The brand is important because it allows customers to associate to the company’s products and services,” says EO Calgary member Alexander Gramatzki, founder and CEO of Global Advisory, providing capital market analysis to maximize value with structuring transactions. “The brand has to stand for something people can believe in and relate to.

“As a company, we have to craft a narrative around the brand in a way that connects us to our customers. The stronger the brand, the stronger the relationship with the customers.”

For Kevin Read, an EO Calgary member and CEO of Nomodic, the dynamic Calgary company specializing in the construction of affordable and indigenous housing, as well as hotels, multi-family residential and more, loyalty in the business experience is vital and brand is a potent way to achieve and maintain this goal.

“A good consistent brand helps consumers and business professionals make quick and important decisions based on their knowledge and comfort with ‘why’ a company does what they do,” he says.

“It helps them to link their own personal and business values to products and partners that align with theirs. A well-thought-out brand gives consistency, predictability and focus. And it earns loyalty, which provides advocates for a brand.”

According to EO Calgary member Shelly MacGregor, president of Apex Massage Therapy, Calgary’s premier therapeutic

massage clinic for 24 years, doing more than 15,000 massages a year, brand is part of the business big picture. “After all, it’s what your entire business is selling! And it provokes a feeling from the customer. We are fortunate to have a team of superb professionals and we are an established brand.

“The brand is impacted by the feedback we get. The brand is the quality of the treatment and the service. The brand is the connection between the client and the team.”

Word of mouth is sometimes a bit of a cliché but there is consensus it is also a critical business basic.

“Word of mouth is important and shows if the company is consistently able to deliver value to customers,” Gramatzki says.

“If we always deliver value, then people will talk about that value. A lot of money is spent on acquiring customers to drive revenue but talking is free. The cliché under promise and over deliver becomes important in managing expectations to generate positive word of mouth.”

While business has always considered word of mouth as important, MacGregor underscores the impact of social media. “When we started 25 years ago, 100 per cent was conventional word of mouth. Thanks to Google, Facebook, Instagram and social media, customers are very feedback savvy,” she notes.

“And we weigh every single post and never underestimate the power of conventional or online word of mouth. If we have 200 new customers a month, a majority are from online reviews and friend-of-a-friend or co-worker word of mouth.”

Read emphasizes, “Word of mouth is perhaps the most powerful marketing tool available to a company, but this means that the story told each time must have consistency and focus.”

Contributing Members:

Upcoming Events: June 5 • Leadership Breakfast Series June 7 • Junior EO Market Day June 11 • Accelerator Day Execution

Kevin Read

Shelly MacGregor

Alexander Gramatzki

CEO of Nomodic

president of Apex Massage Therapy

founder and CEO of Global Advisory

June 14 • Molly Bloom-the True Story June 21 • Presidents Year End Party

The international Entrepreneurs’ Organization (EO) is the respected, world-wide business networking group — with more than 10,000 members in 35 countries — where business leaders meet informally to brainstorm, compare notes, learn and share relevant discussions about business.

EO has 122 chapters around the world, including the Calgary chapter which is the fifth largest and one of the most active EO chapters in the world.

www.eocalgary.com

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For membership inquiries: membership@eocalgary.com

We Can Be World Leaders in All Forms of Energy

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s the federal Parliament approaches its summer break, we take stock of two federal policies heavily discussed this year and the Trans Mountain pipeline expansion. The current state of the Trans Mountain pipeline expansion limits market access for Canadian energy products, while Bill C-69 and Bill C-48 (the Oil Tanker Moratorium Act) have stifled investor confidence, adding to the issue.

This is a topic of great importance for all Canadians. To initiate essential conversations across the country, eight Chambers of Commerce and Boards of Trade have come together under the banner of the Canadian Global Cities Council to lead a National Resource Dialogue. This dialogue was launched at the annual Federation of Canadian Municipalities conference and trade show in Quebec City at the end of May. The goal of this conversation: to be a unifying voice in all regions of Canada, highlighting that we can be world leaders in all forms of energy.

One of the more contentious topics currently falling under the federal government’s jurisdiction is the Trans Mountain pipeline expansion (TMX) project. The frequently discussed project has taken on broader significance as a symbol of Canada’s inability to build major infrastructure projects.

To date, the project has faced issues with: inter-provincial disagreements and trade barriers in Canada; government intervention in the private sector; and uncertainty in Canada’s regulatory processes – the combination of which have stalled the project despite receiving approval from the National Energy Board in 2016.

III Crown consultations. Although it adds to the overall timeline, it is important the federal government ensure they take the necessary steps to fully consult with impacted indigenous communities.

On the policy side, Bill C-69 was referred to the Standing Senate Committee on Energy, the Environment and Natural Resources for review following its second reading in the Senate in early December last year. The committee announced in February that it would hold hearings across Canada for input from impacted parties on the project assessment bill.

Between February and late April, the committee heard from a large cross-section of Canadians. Speakers included: provincial governments, industry groups, multiple Chambers of Commerce, national and international corporations, environmental advocacy groups, and think tanks across the country. Scheduled stops for the hearings were in Ottawa, Vancouver, Calgary, Fort McMurray, Saskatoon, Winnipeg, St. John’s, Halifax, Saint John, and concluded in Quebec City.

These hearings resulted from concerns of industry and government officials alike around the lack of clarity and complicated regulatory changes that Bill C-69 would put in place.

First introduced in February 2018, the bill would establish two new regulatory bodies responsible for completing environmental impact assessments – the Impact Assessment Agency of Canada and the Canadian Energy Regulator – with the latter replacing the National Energy Board.

Despite the approval and the purchase of the project in May 2018 by the Government of Canada, aspects of the recommendations report around the applications to project-related marine shipping was referred back to the board for reconsideration in September. The reconsideration, yet again, increased the time required for the major project to receive approval.

Similarly, Bill C-48 was referred to the Standing Senate Committee on Transport and Communications, following a second reading. Passed by Parliament in May last year, the bill would prohibit any tanker carrying more than 12,500 metric tons of crude or persistent oil from stopping or unloading at ports or marine installations from the northern tip of Vancouver Island to Alaska’s border.

The renewed approval, that was announced in February 2019, adjusted the original recommendations and introduced 16 new non-binding recommendations for the federal government. This decision started the clock on the 90-day deadline for cabinet to decide the fate of the project.

If passed, the bill would prevent Canadian petroleum products from getting to international markets and directly harm Alberta, Saskatchewan and British Columbia’s economies.

However, on April 18, the minister of natural resources extended this deadline to June 18 in order to complete Phase

The ban – that targets the oil and gas industry specifically – will also have impacts across the country by further

limiting exports of responsibly-produced Canadian energy products. The proposed legislation does not address tanker traffic in any other parts of the country and does not address tanker traffic from the United States that sail down from Alaska regularly. It targets a specific commodity in a single region.

one region and will harm our province’s economy. It also disproportionally represents indigenous interests by not fully consulting and representing all viewpoints.

The bill must be scrapped to allow our energy products to get to global markets and ensure that Alberta can compete globally.

Along with resistance from industry, several indigenous communities have vowed to pursue legal action against Bill C-48 and expressed serious concerns around the lack of consultation before it was passed. If it receives royal assent the bill would effectively kill the Eagle Spirit Energy Corridor project, that has its planned port within the moratorium zone. This would harm the economic development of the 35 First Nations along the pipeline’s proposed corridor who would directly benefit from the project.

Uncertainties around getting major projects built have hurt households from coast to coast by taking away jobs and investments. Getting TMX built would be a long-awaited step in the right direction to bring lost jobs and investments back to Canada while increasing market access for our responsibly-produced resources.

The narrow scope of the Moratorium Act unfairly targets

Reducing regulatory uncertainties and providing certainty around review timelines must be a priority for the federal government going forward if we wish to retain and attract investments in our country.

The Small Business Calgary Awards Gala - October 25, 2019 Calgary has a strong and vibrant small business community. Every year, the Calgary Chamber recognizes the contribution these businesses make to our economy and communities through the Small Business Calgary Awards. There are eight awards in total, with seven being judged and one open to public voting.

Voting is now open for the KPMG People’s Choice Award The KPMG People’s Choice Award is judged by you, the public. You can have your say in deciding who takes home the coveted trophy. Go online to sbwyyc.com today to vote for your favourite small business!

Voting is open from June 1-28. Vote today! Want to see who wins the award? Join us in October at the Small Business Calgary Awards Gala on October 25, 2019 at the Westin Calgary.

Leader’s Classic Golf Tournament - June 27, 2019 The Calgary Chamber’s annual Leaders Classic tournament is more than just a golf tournament. It’s an occasion that brings our city’s top executives, influential community leaders and politicians together in a fun and relaxed setting to build business relationships and contribute to the work that makes our city a better place.

Happening June 27, 2019 at Silver Springs Golf & Country Club, this is a great opportunity to connect with clients or treat your team to a day on the green. Sign up a foursome today!

Leaders Lunch Leaders Lunch is an exclusive lunchtime networking event for Calgary Chamber members who are at the forefront of Calgary’s business community. This lunch time series brings together Calgary’s thought leaders with the purpose of meaningful discussion and learning.

Hosted eight times a year, eligible members enjoy a private dining experience while discussing topics such as global economics, provincial and federal politics, international trade, and more.

Upcoming lunch dates are: •June 12 •September 11 and 25 •November 27 •December 10 To learn more about Leaders Lunch, contact your relationship manager or visit calgarychamber.com.

William Joseph Communications Chamber member since 2017

Get a department of Going from Good to Great Chamber members have exclusive access to Canadaâ&#x20AC;&#x2122;s #1 plan for health and dental benefits for companies with1-50 employees.

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Page 1 - An Update on BOMA Calgary in Action Page 4 - BOMA Insider Page 6 - Tentative Steps Forward

NEWS SUMMER 2019

An Update on BOMA Calgary in Action

By Lloyd Suchet, Executive Director, BOMA Calgary

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know that most of us are probably just getting over the exhausting rhetoric of election “silly season,” so you will have to forgive me as I want to focus on the government affairs landscape for commercial real estate in Calgary and southern Alberta.

While much of our advocacy focus is on bigger topics like sustainability and taxes (more on both later!) we also tackle the operational issues that don’t often get the same public attention but are in many ways just as impactful to the industry. A perfect example is BOMA Calgary’s crucial work with the Safety Codes Council in addressing the new regulations for out-of-operation escalators. As you’ve probably seen in buildings across Calgary, the new rules require escalators that are not moving to be completely blocked off. While well meaning, the impact on commercial buildings ranges from an inconvenience to completely unworkable and potentially creates new, unintended safety hazards. Through constructive dialogue in collaboration with BOMA Edmonton, we are working to make common sense changes that will both improve safety and ensure buildings can maintain an efficient flow of people through them.

Energy Benchmarking is another topic that industry members can expect to hear about more in the coming

years as the city introduces a voluntary benchmarking program with an eye to eventually move to something more formal. As a long-time local steward of BOMA BEST, a building management benchmarking program built by the industry the industry, BOMA Calgary has valuable insights into how to best roll this program out. Benchmarking, when done right, is a powerful tool to measure and then improve performance, and BOMA is your voice at City Hall to ensure the program promotes performance and treats buildings equitably.

As Calgary’s economic picture changes, so to do the challenges confronting commercial taxes. This winter the City and councillors held exhaustive conversations on how to fix the tax shift whereby shrinking downtown commercial property assessments led to significant increases in the taxes paid by commercial properties elsewhere. For years a strong economy with low downtown vacancy rates and high valuations buffered the taxes paid by others, primarily residential properties.

Now that downtown can no longer carry the same tax burden, fundamental changes had to be made to protect the businesses both large and small that operate outside of downtown and were, in some cases, facing massive tax increases. BOMA Calgary advocated for a

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three-pronged approach. First, we suggested that there should be a shift in the tax split from commercial to residential properties. The half million residential properties provide a much more stable and resilient tax base than do the 14,000 commercial properties. Second, we asked that the city continue to practice spending restraint to ease the pressure that this creates on needing to generate revenue through taxes. Finally, we asked that the city take a strategic review of non-core, potentially underperforming assets that can provide a return as well as ongoing tax revenue through disposition. In the end councillors ended up approving a modest shift towards the residential tax base, and while it didn’t go as far as we would have liked it must be recognized as an improvement on the status quo that wouldn’t have been possible without strong industry advocacy from BOMA Calgary and our industry partners.

I would be remiss if I didn’t also say a few words about the new Alberta government that was sworn in in April. First off, a congratulation to The Honourable Jason Kenney on becoming Alberta’s 18th Premier. BOMA Calgary has enjoyed a positive relationship with provincial governments of all stripes, and looks forward to continuing to work on our shared priorities of making Calgary and Alberta the best place on earth to move, start, or grow a business. In the coming months BOMA Calgary will introduce our association and our industry to the new government, as well as advocating on the issues that matter most.

BOMA Calgary News

BOMA Calgary News is a co-publication of BOMA Calgary and Business in Calgary.

Business in Calgary

1025, 101 - 6 Ave. SW, Calgary, AB T2P 3P4 Tel: 403.264.3270 • Fax: 403.264.3276 info@businessincalgary.com www.businessincalgary.com

BOMA Calgary

Suite 225, 550 11th Avenue SW, Calgary AB, T2R 1M7 Email: info@boma.ca • Web: www.boma.ca Tel: 403.237.0559 • Fax: 403.266.5876

Communications Committee Christine White, Chair, Oxford Properties Group Rita Borrow, Brookfield Lance Merrifield, Epic Roofing Enam Islam, Hines Jon Holmes, Camfil Aydan Aslan, BOMA Calgary Lucy Skjarstad, Artopex

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Jay de Nance, RioCan Management Inc. Todd Throndson, Avison Young Art Skow, Bentall Kennedy Canada LP Laura Newcombe, GWL Realty Advisors Candace Walker, Brookfield Blair Carbert, Carbert Waite LLP Christine White, Oxford Properties Group Dan Lindsay, GDI Facility Services

The Building Owners and Managers Association of Calgary publishes BOMA Calgary News quarterly. For advertising rates and information contact Business in Calgary.

Publication of advertising should not be deemed as endorsement by BOMA Calgary. The publisher reserves the right in its sole and absolute discretion to reject any advertising at any time submitted by any party. Material contained herein does not necessarily reflect the opinion of BOMA Calgary, its members or its staff. © 2015 by BOMA Calgary.

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BOMA Insider

Golf Classic Co-Title Sponsor

The Annual BOMA Ski Day was a success and a lot of fun! Special thanks to our ski race sponsor; Cadillac Fairview!

Welcome New BOMA Member Companies!

BFL Canada Insurance Services Inc. - Chris Low 24/7 Restoration - Tracey Blankert West Campus Development Trust - Deanna Romney RBC Royal Bank - Charles Hearn Mircom - Mark Joudrey Epic Realty Partners - Ken Dixon IFP Solutions - Shannon Delany Knightwind Electrical Contracting Inc. - David Arkell Rooster Building Group Inc. - Kurtis Dulle Peakman Management Group - Andy Peakman Mayfield Management - Deby Campbell Allied Universal Security Services - Justin Fortner Regency Cleaning Services - Vaydra Francois Superior Flood and Fire Restoration Inc. - Tahany Yasin

Welcome to newest BOMA Calgary members! (L-R Shannon Delany, IFP Solutions; Chris Low, BFL Canada Insurance Services; Aydan Aslan, BOMA Calgary; Kurtis Dulle, Rooster Building Group; Travis Ennis, 24/7 Restoration)

Congratulations to the Equium Group for their BOMA BEST® Gold Certification for University City.

3

19 new companies joined BOMA this year!

If you’re interested in becoming a BOMA member, contact the BOMA office at info@boma.ca or 403.237.0559

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By David Parker

Tentative Steps Forward

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he long-awaited election is over and when listening to the promises of our new government, many business people are expecting things to improve – particularly those in the real estate industry in which there has been too much doom and gloom over the past few years.

The first improvement must be just in the hope and confidence new directions are presenting; some decisions were made immediately following the announcement of the results.

One developer reported that a couple of prospective tenants who had been sitting on the fence about signing a lease called the very next morning to give the go ahead. Its rumoured that a major energy company took three floors of its sub-lease offerings off the market with the expectation it would need them again before too long.

Now we have to hope there will be improvements in the way City Hall treats business. There are too many proposed developments on hold, some for several years. How many construction jobs would be available if three Co-op projects, long on the drawing boards, were approved, and Eau Claire and Northland Mall finally welcomed some big yellow machines to their sites?

I have talked with two Calgary developers recently who both told me that they are spending by far the majority of their time in Texas where it is so much easier to do business and make a profit.

One of my biggest hurts is the number of vacant retail spaces in the downtown core; surely councillors must notice the empty windows that look so depressing. Not a good impression for visitors on the health of our city.

Fortunately, retail outside of the core seems to be doing quite well, especially in the big malls. Market Mall is welcoming several new stores including Marks, Poppy Barley and an expansion to Shoppers Drug Mart as well as a 9,500 square foot Keg Steakhouse + Bar. Construction is also set to begin on a new five-screen theatre by Landmark Cinemas on the west side of the mall on the former Staples site.

New suburban shopping developments are also going gung-ho with Royop Development able to boast 80 per cent of its 90,000 square foot underconstruction and a Savanna Bazaar market-style retail condo project in the northeast has been sold. Greenwich Village by Melcor across from Canada Olympic Park is progressing well with both residential and retail including the much-anticipated Farmers’ Market.

While we still fret over the depressed state of our downtown office market, commercial realtors in the industrial sector enjoyed a strong year in 2018 and indications are that Q1 2019 is continuing to be healthy. Jon Mook, executive vice president of Barclay Street Real Estate, says the delivery of new warehouse construction projects in the fourth quarter of 2018 resulting in an inventory increase of approximately 785,000 square feet is being followed by another 2,700,000 square feet under construction. Of this amount, 2.2 million square feet is being built on a speculative basis showing a huge confidence boost in industrial real estate, particularly in the distribution sector.

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the morning walk.

A conversation with Eagle Ranch Caddie Master, Quinn Vilneff

BIC: What do golfers at Eagle Ranch have to look forward to in 2019?

VILNEFF: The launch of our exciting new Caddie Program which is exclusive to Eagle Ranch. The program is the only one of its kind in the region and one of a limited number across Canada.

BIC: What does the Caddie Program involve?

VILNEFF: It’s a highly personalized service that can be tailored for each guest. It can be a tour caddy approach or a more casual, social experience with some course knowledge thrown in for good measure. We offer both traditional caddie and forecaddie services providing a one to one caddie relationship or guided assistance to a group of four.

BIC: What makes the program so unique?

VILNEFF: It’s designed to provide a true and authentic golf experience, making it more positive and removing as much frustration as possible.

It gives the golfer the opportunity to walk the course and feel the turf.

As Ben Hogan once said “the most important shot in golf is your next one”.

A good caddie is more than someone who carries the bag. They are a coach, an expert of the course and an advocate of pure enjoyment of the sport.

BIC: What other top courses have been inspirational when developing this program?

VILNEFF: Bandon Dunes and Cabot Links have done it really well. We’re taking a similar authentic approach, creating a team of experienced, charismatic loopers that will provide guests with a range of course insights while sharing a passion for the game. In a lot of ways, caddies are like great bartenders who have honed their craft and established a personal rapport with their clients…along with a great story or two along the way.

BIC: What is your background?

VILNEFF: I’ve been very fortunate to have played college golf at the University of Evansville in Indiana.

After graduating with my Bachelor of Science in Business and Sport Management, I was asked to be the first graduate assistant coach for both the men and women’s division one golf teams. In 2017, I graduated with my Master’s Degree in Administration and have spent the last two years playing golf both professionally as well as caddying on some of the world’s best golf tours (including the European Tour and Web. com Tour). Golf, especially caddying, has taken me across Asia, Europe, South and North America.

BIC: What are you most passionate about?

VILNEFF: Quite simply, golf! I love the game and my background has lead me to a position where I can help other golfers love it as well. I am passionate about offering an experience that is above and beyond the ordinary, something guests will remember for the rest of their lives.

To book your Personal Caddie Experience call Quinn at 250.342.0562 or 1.877.877.3889 or email caddiemaster@eagleranchresort.com www.eagleranchresort.com

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RULE CHANGE IMPROVES PUTTING AND PACE OF PLAY // SCOTT ORBAN

McKenzie Meadows Golf Tip:

Translate the Slap Shot into a Powerful Golf Swing

BY SCOTT ORBAN, PGA EXECUTIVE PROFESSIONAL, MCKENZIE MEADOWS GOLF CLUB

D

o hockey players have an advantage when it comes to learning to strike a golf ball? Power and consistency may be improved if we can learn from them.

Hockey players understand that in order to shoot the puck harder, they must strike down at the ice and compress the shaft. The harder and faster the player hits down, the harder the shot. To create this force, the hockey player turns faster utilizing core strength muscles. It is not a swinging of the hands and arms that creates the power.

The similarity in this golf and hockey shot is that at the point of impact the club and stick shafts are leaning: meaning the hands are in front of the blade or the club face at the point of impact.

If golfers can incorporate this key fundamental, they will be learning to utilize their core body strength to generate more speed, power and consistency. This results in better consistency because the golfer will not be trying to find the speed with their hands and arms, thus stabilizing the club face through impact.

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JUNE 2019 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

Academy & Range

Events

Bar & Grill

Marc and Justyne Lehouillier and photo by Riverwood Photography.

Boutique Builder

by Rennay Craats

West Ridge Fine Homes Goes Above and Beyond for Clients

I

n today’s marketplace, consumers aren’t interested in buying off the rack; they would much rather stand out. They demand a product tailored to them, even when that product is a home. West Ridge Fine Homes is more than happy to oblige. For the past dozen years, the custom homebuilder has been delivering on discerning Calgarians’ desire for a luxury home that fits their lifestyle and tastes to a T. “It’s very much a boutique firm. We are offering customers a concierge boutique experience,” says Marc Lehouillier, owner of West Ridge Fine Homes. “We love the challenge of exploring our clients’ needs and wants, no matter how different, and providing a customized service and product that aligns with our clients’ personalities and personal tastes.”

Cookie-cutter communities don’t interest Lehouillier and his team. Instead, he strives to get to know his customers to understand what they need and want in a home and then works hard to fulfil those dreams.

The first step is an in-depth meeting. The West Ridge team fleshes out the homeowner’s requirements and expectations to ensure the partnership is a good fit. And it has to fit on both sides in order to move forward toward a successful design and build. West Ridge is built on relationships and seeing as the team works closely with clients for an average of 10 months, it’s critical the fit be right. Lehouillier assembles the best team to represent the client’s individual interests and vision, meshing personalities and styles to achieve the best possible outcome.

And the outcomes have been spectacular. Besides the client-driven custom builds and extensive renovations for which West Ridge is known, the luxury builder also produces show homes in some of the most-coveted areas to demonstrate the company’s strengths and capabilities.

“We use the show homes as an opportunity to meet and create relationships with new clientele. It’s a really good way to showcase our quality and standards as opposed to trying to tell people or show pictures,” says Lehouillier.

West Ridge Fine Homes • 1 69

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The builder always has a completed property to show prospective homeowners. With show homes in Lake Bonavista, University Heights and St. Andrews Heights likely to sell quickly, West Ridge has three more coming onto the market shortly to take their place: a gorgeous home in Wildwood on the ridge above Edworthy Park, a stunner in upper Scarboro overlooking the Bow River, and an amazing property in Silverhorn in Bearspaw as part of the Show Home Parade. Show homes, featured at www.westridgefinehomes.com, are open every weekend from 1:00-4:00 p.m. or by appointment, offering people a chance to see for themselves the high level of attention West Ridge gives to a home. The pride the team takes in a job well done is evident in every West Ridge home, and seeing the unrivalled design quality and craftsmanship in show homes attracts almost as many clients as do wordof-mouth recommendations.

The company’s reputation is impeccable and Lehouillier is determined to maintain its boutique quality to continue to enhance client satisfaction. With only eight to 10 builds per year, West Ridge delivers a high level of quality and personal service on every build. And over the years, many of the clients have become friends and the relationship endures long past when the keys are handed over and the job is complete.

United by our strengths Congratulations West Ridge Fine Homes.

For over 10 years, West Ridge Fine Homes has been building luxury custom homes in our city. Their team of experts go above and beyond client expectations. We’re proud to congratulate West Ridge on their notable achievement. Best wishes from your partners at McLeod Law. Visit us at McLeod-Law.com

“We’ve created a sales journey from when we first meet somebody right through to warranty,” he says. “We still talk to and golf with people we built houses for five, six, seven years ago. To us it’s all about creating that relationship, that trust.”

The strong relationships extend throughout the business. The family-owned and operated builder makes suppliers and trade partners family too. After all, they have worked with some of them since the firm evolved

West Ridge Fine Homes • 2

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We are proud to partner with you, and look forward to our ongoing relationship as you continue to bring your clientâ&#x20AC;&#x2122;s dream homes to life! from a custom millwork and cabinet company into a luxury homebuilder in 2007. The five-person operation has a database of trade partners who share their high quality and service standards. Together they can create the incredible homes customers deserve.

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other green initiatives early in the design. While these professionals are outside consultants, they have enjoyed a long and valued relationship with West Ridge.

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“We work with one architect Brent Ellergodt. Even though he’s not an employee of West Ridge he’s very much a part of the team,” Lehouillier says.

The extended team even includes Mike Holmes, builder/ contractor and television host. West Ridge is a “Holmes Approved Homes” partner due to its focus on producing quality work through a high standard of building practices and material. The benefit to customers is there is a thirdparty inspection at various stages of the building process to ensure the home exceeds expectations.

“This is an outside force to give people peace of mind and reassurance that the home is being built way above code and standard,” Lehouillier says.

West Ridge is proud to exceed expectations and to deliver everything the team promises. While the home designs are customized and flexible to suit clients, the process of checks, balances and procedures is rigid to facilitate West Ridge’s adherence to the budget, schedule and quality. West Ridge also makes the process easy and convenient for clients at all stages. The team presents clients with only those design options that fit their tastes and budget to streamline the timeconsuming selection process.

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“It’s about bringing people this experience, eliminating the stress and providing them with what they’re looking for within their budget,” he says.

West Ridge Fine Homes has carved out a niche in the market providing luxury custom homes by providing individual attention and high-quality standards. The industry is noticing. The builder was recently nominated for a National Homebuilders Award for Housing Excellence. The boutique family firm clearly loves what it does – and it shows in every creative design and each amazing fine home.

Congratulations West Ridge Fine Homes!

4511 Glenmore Trail #11, Calgary, AB T2C 2R9 403 724-7523 info@westridgefinehomes.com westridgefinehomes.com West Ridge Fine Homes • 4

Clint Korchinski.

CHOICE OFFICE FURNITURE A SMALL COMPANY DOING BIG THINGS

by Rennay Craats With photos by Riverwood Photography

M

ost people spend more time at work than they do at home. If they are spending that much time in a space, employees want it to be both comfortable and functional, and employers want it to be sustainable, attractive, and affordable. Thankfully, Choice Office Furniture can check the boxes on both sides with its incredible selection of both new and used furniture.

Since 2004, Choice Office Furniture has provided Calgary with products from the best manufacturers. Original owner Trish Mathieson left her position with Ducky’s Office Furniture to strike out on her own and create Choice with daughter Elizabeth. They moved the business from their home office into a small store in the northeast and then in 2010 they essentially came home; Ducky’s closed and the Mathiesons took over the space on 11 Street and 58 Avenue SE. “They moved into this location because it was a well-known furniture location for many years thanks to Ducky’s. We have been here ever since,” says Clint Korchinski, president and owner of Choice Office Furniture.

Choice Office Furniture | 15th Anniversary

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Noah Kelln, Jon Hatch, Elizabeth Mathieson, Patricia Korchinski, Trish Mathieson, Darren Kelln, Janice Buchy and Clint Korchinski (sitting).

The company grew and flourished, filling a niche in the Calgary marketplace. When Clint Korchinski was ready to leave his career as an energy trader to pursue his entrepreneurial dream of owning his own business, he searched for a company that was healthy, robust and set up for success. The Mathiesons were selling just such a company so Korchinski and his wife, Patricia, jumped at

CONGRATULATING Choice Office Furniture on your 15th anniversary. Wishing you continued success!

2

Choice Office Furniture | 15th Anniversary

the chance to buy it. In 2015, the Korchinskis took over ownership while Trish remained on as senior outside sales representative and Elizabeth accepted the position as operations manager. The transition was somewhat seamless and Korchinski hit the ground running.

“I’m relatively new to this industry but I’m very hands on. I’ll work in the warehouse, I’m updating the website, working on marketing campaigns, I’m going on site to do measurements, I’m quoting, doing some selling, and generating AutoCAD drawings, so I’ve learned the business from top to bottom in the past four years,” Clint says. Patricia manages all the finances and accounting.

Over the past 15 years, the business has become a popular destination for office furniture needs for companies in Calgary as well as Red Deer, Edmonton, Grande Prairie and recently Toronto.

The full-service dealership offers both new and previously owned furniture with a range of options including rental, lease to own, and financing to make the process easier. Choice also offers service

Clients call or come into the 24,000 square foot showroom to peruse the wide selection of office chairs, cabinets, desks, reception furniture, and cubicles. As new styles and colours emerge, Choice regularly updates the showroom to reflect what clients are looking for. in all aspects of the business including delivery, installation, repair, space planning and project management. Korchinski and his team proudly see their projects through from the first meeting to installation and all points in between.

Clients call or come into the 24,000 square foot showroom to peruse the wide selection of office chairs, cabinets, desks, reception furniture, and cubicles. As new styles and colours emerge, Choice regularly updates the showroom to reflect what clients are looking for. The showroom also displays a range of price points and styles to ensure customers can find the piece that fits their needs.

Some clients arrive planning on buying new furniture but opt for previously owned pieces that look brand new, all for a fraction of the price. Clients can also mix and match new and used furniture to achieve the look they want while coming in under budget. Others are drawn to the modern, trendy furniture displayed in the new furniture showroom, where clients can test out soft seating, the modern reception set up, ergonomic multi-adjust chairs, and sit-stand desks for themselves before making a final decision.

Decisions can be difficult given the vast options available on these pieces. As a result, most of the products are made to order. Clients can customize the furniture, choosing from a rainbow of available colours and different sizes to ensure it’s a perfect fit in the space. The showroom boasts a wall of samples to help clients make the best choice for their purchase and the staff is happy to guide customers through the showroom and beyond to find the right furniture.

“On top of 14,000 square feet of previously owned furniture, we have 10,000 square feet of new

Patricia and Clint Korchinski.

product showroom. It’s a fraction of the product we have access to. We can’t display everything we carry in here,” he says.

Choice Office Furniture affords every client the same high level of service. It provides attractive product and package options for home offices, small and mid-sized businesses, and it can also accommodate the needs of a larger entity. Choice works closely with architects and designers to find the ideal office setup for multi-floor projects or substantial builds and redesigns.

For those larger projects, like the new Brookfield YMCA at Seton, Choice visits the site to assess the space and aid in planning the design. The staff determines client tastes and budget and then uses AutoCAD to draw the potential furniture into the space.

They can present clients with a 2D or 3D rendering of what their space would ultimately look like.

During the process, the knowledgeable staff walks clients through the offerings of the various quality brands Choice Office Furniture deals with to help Choice Office Furniture | 15th Anniversary

3

them fine-tune their new look. The dealership has great relationships with the manufacturers and can often get stock shipped within a week or two.

Choice promotes Canadian-manufactured brands like Heartwood, Artopex and Links to bring a full spectrum of products to clients.

Choice partners with these brands not only to support Canadian business – they also offer quality desks, soft seating, meeting tables, reception desks and chairs that are built to last to ensure Choice’s clients are happy with their new office. After all, Choice is focused on customer service and strives for total customer satisfaction with every sale, large or small.

Congratulations Choice Office Furniture on your 15th Anniversary and thank you for your continued support.

conex xion

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“We want our customers to be happy. Our dedicated clients are the backbone of our business. We’ve had a lot of repeat business and we appreciate it and want to continue that for years to come,” he says.

Clients recognize the unique service that Choice provides and appreciate the one-stop nature of the company. With an often same-day response time for inquiries and an impressively quick turnaround on orders, the company has become a preferred choice for office furniture.

“We are a small company and yet we do big things,” Clint Korchinski says.

As it celebrates 15 years and looks forward to the opportunities of the future, big things are surely in store for Choice Office Furniture.

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Choice Office Furniture | 15th Anniversary

Bay 2, 5905 - 11 Street SE Calgary, Alberta T2H 2A6 info@choicefurniture.ca Ph. 403-730-9922 www.choicefurniture.ca

Bruce Abugov and Frank Kaspar.

Photo by Riverwood Photography.

ABUG OV • K A S PA R architecture

by Rennay Craats

30

I

YEAR LEGACY

t was tentative, if not experimental at first. When a couple of recent architecture graduates got together to launch their careers, neither of them expected it would be their last job. Bruce Abugov and Frank Kaspar worked alongside their fathers at Bruce’s father’s firm, Abugov and Associates, and once the pair got registered as architects in 1987, they agreed to hang up a shingle of their own to create Abugov-Kaspar Architecture, Engineering, Interior Design.

training in fine art and design as well as architecture, the new firm had a wealth of expertise. They soon hired some seasoned, experienced veterans to guide the novices through the early days of the business.

“We thought we’d try something together for a couple years and see how it went. Thirty years later, we’re still here,” says Frank Kaspar, principal at Abugov-Kaspar.

The family atmosphere established at the firm has carried on throughout the decades and now the two principals are proud to be there to guide and teach the younger architects just as their own fathers did for them.

It’s a transitional time in business in general, and many companies – including the developers the firm works

The union proved to be a successful one. With Abugov’s training in engineering and architecture and Kaspar’s

“My father split with his partner, so when we formed our own company we hired our two fathers. It worked well, and they worked for us for another 15 years or so,” says Bruce Abugov, principal at Abugov-Kaspar.

ABUGOV • KASPAR || 30 YEARS

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with – are turning the reins over to the next generation.

Abugov-Kaspar too is encouraging its younger staff to take on more responsibility in the office and move forward with a new vision, energy and passion, says Kaspar. The old guard is helping develop the newer professionals by sharing the wisdom of experience as the 30-year-old firm prepares for the next 30.

The principals preach the importance of creative problem solving, collaboration and surrounding themselves with the best possible people. To do that they seek out potential employees who are intelligent and passionate about the industry and their future in the profession as well as their future in the firm. The founders are strong believers in staff development and long-term relationships, which may explain why some staff members have been with the company since its inception. Long-term retention of these loyal employees helps Abugov-Kaspar serve clients better, as it lends consistency and allows the team to build great business and personal ties with their clients. This formula of quality professionals, positive attitudes and solid relationships has been in place since the company was founded, and it has proven to be a winning one. In fact, it is what allowed Abugov-Kaspar to grow into a highly-reputable architecture, urban planning and interior design firm in Calgary and across the globe.

During the early years of the firm, the local economy was in recession so Kaspar looked abroad for opportunities.

The fall of communism in the early 1990s presented a great growth opportunity for the team.

Lobello Manufacturing would like to thank ABUGOV • KASPAR for their partnership and wish them many more years of continued success

INNOVATIVE DESIGN DEVELOPMENT MODERN COMMERCIAL MILLWORK TEL: 403-250-2800 | INFO@LOBELLO.CA www.lobello.ca

“When the Iron Curtain fell in eastern Europe there was great incentive for a lot of these countries to bring western technologies there to accelerate their standard of living and to improve things,” says Kaspar.

Abugov-Kaspar quickly established an international presence. The firm went to Europe to help builders update their infrastructure and move their society forward after years of Communist rule. The Canadian firm was involved in designing everything from office buildings to hotels, residential subdivisions to a world-class Nordic ski centre. By sharing new technology and western building techniques, Abugov-Kaspar introduced a more updated building style and technology to that part of the world.

“Under communism nothing developed beyond what functions,” says Kaspar. “We introduced them to lighter structures and more efficient construction than stone and concrete, and got them up to date on things like HVAC and building envelope design.”

For nearly a decade, the firm worked in eastern Europe and Asia and developed relationships in countries including Germany, China, Russia and Czech Republic. All the while, Abugov-Kaspar was building a strong reputation back home as a full-scope practice offering expertise in all stages of a project, from permits and approvals to final interior design and everything in between.

ABUGOV • KASPAR || 30 YEARS || 2

30

YEARS

Giving Calgary creativity in design and excellence in construction.

Congratulations!

Over the years, Abugov-Kaspar has become a go-to firm for a wide range of commercial projects including highrise and multi-family residential complexes, historical and adaptive re-use, long-term age-care homes, retail, office and lightindustrial projects. The versatile group of professionals can do it all, working on small tenant improvements one day and a $2-billion shopping mall in the United States the next.

No matter the size or the client, the quality and individual attention put into each design never wavers. Each client is unique and so is each building – a fact that is a source of pride for the Abugov-Kaspar team.

Congratulations to

ABUGOV•KASPAR

on 30 years of Incredible Architecture!

From your friends at

Sprung Structures www.sprung.com

Engineered Tensioned Membrane Structure ABUGOV•KASPAR’s exceptional work is featured at our Canadian Campus, located 15 minutes south of Calgary. Let our showcase inspire your next building project. For more information call 403 601 2292 info@sprung.com

ABUGOV • KASPAR || 30 YEARS || 3

Ronmor Developers Inc. would like to congratulate ABUGOV • KASPAR for 30 very successful years providing expert architecture, engineering, urban and interior design services on an international scale. Together with their firm, Ronmor has built several solid and sustainable projects in Alberta. Happy Anniversary!

(403) 253-8180 | ronmor.ca

CONGRATULATIONS TO ABUGOV • KASPAR ON YOUR 30TH ANNIVERSARY

Professional IT support when you need it most.

403-875-8810 • www.netpro.ab.ca

LEADING IN THE DEVELOPMENT, LEASING AND MANAGEMENT OF COMMERCIAL REAL ESTATE ACROSS CANADA. www.atlasdevco.com CONGRATULATIONS ON 30 YEARS ABUGOV • KASPAR

®

Congratulations ABUGOV • KASPAR on 30 years of service!

6023 4 Street SE Calgary, AB T2H 2A5 403-475-3300 | info@hesco.ca | www.hesco.ca

“We don’t specialize in any one type of building. We think of ourselves as problem solvers, a firm that enjoys challenges. We are proud to say that we don’t have a specific style of architecture in our portfolio. We promote new design solutions. Our design projects take into consideration the site, surrounding context, the local vernacular and culture, the user, the owner/client and the environmental conditions,” says Kaspar.

No two Abugov-Kaspar buildings are alike, and the firm is proud to distinguish itself from those that recycle their designs or repeat elements from one project to the next.

Instead, the firm innovates by continually building on a foundation of skills that are then applied to the next individual design. Every building starts with those initial principles gained through experience and then are tailored to the situation according to the client’s specific needs.

“We come to every project with an open mind – no preset or prescribed formula for what has to be done,” says Abugov. “It’s always easier to take a design detail from one building and reuse it on the next one but we take a fresh approach with a fresh set of eyes on each building.”

Those eyes have created a portfolio of incredible buildings that have shaped Calgary’s skyline and beautified communities. And the firm continues to thrive, even during the latest economic downturn. By diversifying and keeping active in many different areas – residential, retail, institutional – Abugov-Kaspar has remained busy while keeping its staff engaged in the varied work they do.

The firm doesn’t slot architects into divisions and instead operates as a studio, giving staff the opportunity to work on a wide range of projects.

“It’s hard to put us in a box,” says Abugov. “I think that’s partly why we have been successful. You have to adapt.

You have to be nimble and broad enough to move into different types of buildings based on what the market supports and also work in other economies beyond Calgary when the economy here is in flux.”

ABUGOV • KASPAR || 30 YEARS || 4

As the firm enters its fourth decade in business it will continue to grow and evolve as it serves its clients across the city and around the world.

“We’re in the business of relationships. We want clients to be successful and we like to support them. If they succeed, we all succeed,” says Kaspar.

Congratulations to

ABUGOV • KASPAR on 30 years of business excellence! www.fcr.ca

F&D Scene Changes congratulates our friends at ABUGOV·KASPAR on their 30th Anniversary.

Looking forward to the next 30!

How do you define public art?

With a 30-year legacy and hundreds of clients, AbugovKaspar has most definitely succeeded.

2B, 803 - 24th Avenue SE Calgary, Alberta Canada T2G 1P5 (403) 233 - 7633 www.fdscenechanges.com

Today’s companies also need to evolve with the times – or better still to lead the evolution. Abugov-Kaspar has always led in efficiency and sustainable design, even before it was fashionable or mandated. Bruce Abugov earned his master’s degree in environmental engineering and has worked with solar energy since the beginning of his career. The firm was doing infill-type projects and designing mixed-use spaces before there was even a name for them. Over the past 30 years, Abugov-Kaspar has blazed a trail in the industry and worked to create opportunities for growth in good times as well as during the several recessions it has weathered.

2b, 803 24 Ave SE Calgary, Alberta Canada T2G 1P5

www.abugovkaspar.com ABUGOV • KASPAR || 30 YEARS || 5

Phone: (403) 233-7633 info@fdscenechanges.com www.fdscenechanges.com

Calgary’s Tourism Industry Achieves Impressive 2018 Results IN 2018, CALGARY WELCOMED OVER 7.7 MILLION VISITORS WHO INJECTED AN ESTIMATED $2 BILLION IN VISITOR SPENDING TO CALGARY’S ECONOMY

BY BRIDGETTE SLATER

C

algarians are Ultimate Hosts, and Tourism Calgary’s aspiration is to make ours the Ultimate Host City.

As champion of Calgary’s Destination Strategy, Tourism Calgary works alongside partners and stakeholders to develop the destination for the benefit of visitors and Calgarians. At the end of May, Tourism Calgary shared the impact of the collective efforts of Calgary’s tourism industry at its annual general meeting.

In 2018, Calgary welcomed over 7.7 million visitors who injected more than $2 billion into the economy. These strong tourism numbers translate to a robust visitor economy, pride of place for residents and a sought-after destination for visitors.

Driven by research, Tourism Calgary markets the destination locally, nationally and internationally. In 2018, Tourism Calgary established that 28 per cent of Canadians plan to visit Calgary within the next two years.

Moving forward, the goal is to grow the intent of Canadian travellers to visit by advancing Calgary’s story and engaging travellers at various points along the path to purchase.

Using findings from two years of community engagement, Tourism Calgary also identified personality drivers that express Calgary’s image and designed a new destination brand model that helps partners identify and strategically align with the brand.

In representing 719 industry partners, Tourism Calgary advocates for the industry and destination to accomplish the city’s collective goals and actualize benefits for visitors

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and Calgarians. In 2018, 90 per cent of Tourism Calgary stakeholders agreed the organization is an effective champion for industry. To maintain this standing and support Calgary’s growth as the Ultimate Host City, Tourism Calgary undertook 28 public advocacy positions, which included supporting the expansion of the BMO Centre.

Tourism Calgary attracts and supports events that build Calgary’s brand, enrich the city’s vibrancy, contribute to the economy and support hosting infrastructure. In 2018, Tourism Calgary supported a record 89 events, which generated $108 million in economic impact. Tourism Calgary also secured Calgary as the host city for 58 future events including the 2019 Canadian Country Music Awards and Country Music Week and 2019 Grey Cup championship and festival.

In 2018, Tourism Calgary established that 85 per cent of Calgarians believe tourism is an important contributor to Calgary’s economy and quality of life, and that 66 per cent of Canadians and 84 per cent of Calgarians believe Calgary offers shareable experiences. Moving forward, Tourism Calgary will continue to foster a destination that is welcoming, innovative and experience-rich by providing members of Calgary’s tourism industry with the knowledge, tools and resources they need to be Ultimate Hosts.

The value of tourism in Calgary is undeniable. To learn more about how tourism diversifies the economy, advances Calgary’s destination brand, enhances quality of life, builds shareable experiences and invigorates Calgary’s community spirit, see visitcalgary.com.

Momentum for Economic Strategy Evident in Year One

BY COURT ELLINGSON

T

Calgary Economic Development stewards the development and implementation of the economic strategy convening stakeholders, measuring progress and telling the amazing stories of Calgary.

In the almost 12 months since its adoption by city council in June 2018, the committees put in place to implement the strategy are establishing priorities, key milestones and specific metrics in each area, or pillar – talent, innovation, place and business environment.

One example where alignment with the strategy has been evident was with the three decisions from the Opportunity Calgary Investment Fund in its first year of operation. All three were aligned with the pillars in the strategy: MobSquad (talent), ATTAbotics (innovation) and Life Sciences Innovation Hub (innovation).

he momentum that was built through a highlysuccessful community stakeholder engagement process in the development of the economic strategy Calgary in the New Economy carried over through the first year of implementation.

When the first annual report on the strategy was submitted to city council, we were able to report that work is underway in all four pillars.

The goal of the strategy is for Calgary to be the city of choice in Canada for the world’s best entrepreneurs embracing innovation to create solutions to meet our greatest needs – cleaner energy, safer and more secure food, better health, and safer transportation. It is ambitious yet achievable.

We are committed to be disruptors in the new economy not the disrupted.

While lofty ambitions are admirable in any multifaceted strategy to succeed, the implementation is everything. We had to hit the ground running in year one to build on the collaboration from the more than 1,800 Calgarians who contributed to the strategy’s development.

The members of the committees assigned to each pillar recognize the economic strategy as a “North Star” in a community-wide approach to building economic resilience and prosperity. They have also committed to be champions for Calgary in the New Economy and to lead its implementation in their organization and sector.

The strategy serves to spur action as well as reveal how interconnected initiatives advance economic development.

In the past year, the City of Calgary launched the Living Lab initiative (innovation), became the first municipality in Canada to accept all permitting applications online (business environment) and opened the new Central Library (place). The strategy has also served the community to align advocacy efforts with considerable results including the Government of Alberta establishing a Talent Advisory Council on Technology and allocating 216 of the 400 new tech-training seats in Calgary (talent) and the Government of Canada allocating over $800 million to work-integrated learning (talent) and $100 million to the Clean Resource Innovation Network (innovation).

In today’s world of technological innovation continually disrupting industries, there is a great sense of urgency to pursue emerging opportunities. I am pleased to say progress in implementing Calgary in the New Economy in year one has reflected that need to get down to business.

Court Ellingson is vice-president research and strategy for Calgary Economic Development.

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // JUNE 2019

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THE BACKBONE OF EVERY GREAT EXPERIENCE IS IN THE VALUE OF THE SERVICE PROVIDED Every experience we have is largely influenced by the services that surround them. The most exceptional restaurants provide great food, but that becomes almost ‘table-stakes’ when compared to the overall influence of the great service that must accompany the experience.

Every great vacation must have a desirable location as a key element of the experience, but once again it’s the service that makes or breaks the best getaway.

For the meeting and convention business, service plays the most important element of the overall experience.

Just think back to the last major corporate event you attended. What was it about that event that left you wanting, or hopefully, what was it about the event that made it exceptional for you? If you’re like most people, it’s the service that provides the greatest impact on the overall event perception. According to an industry study

of 200 corporate participants, knowledgeable and helpful staff were found to be the leading contributor to the participants satisfaction (62%). The same study concluded that the greatest value for any event is derived from human interaction beyond the facilities or location.

For the Calgary TELUS Convention Centre, we continue to build our reputation around the people on our team who service our clients and their guests. It is our commitment to provide exceptional services to our clients which enhances our vibrant downtown location and facilities.

It is the service we provide that completes the trifecta needed for every great event we host. From corporate meetings and events to elaborate galas and celebratory functions, it’s the service we provide that lets our clients raise their heads high and stand tall in a world too often built around an empty space.

calgary-convention.com

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Serviceâ&#x20AC;Ś the backbone of a great experience.

calgary-convention.com

MARKETING MATTERS // DAVID PARKER

Marketing Matters

BY DAVID PARKER

M

att Gillespie of Joe Media Group and Jeff Bradshaw, V Strategies, grew up together in Wetaskiwin.

For the past 20 years, they have been friendly competitors running two of the province’s top video companies but have now brought their firms together to create a powerhouse video agency.

V Strategies and Joe Media bring diverse skill sets and product offerings to the merger that will utilize the strengths of both companies to offer a broader range of video services to clients across the province.

Currently located in separate buildings in Inglewood and Crossroads Market in Alyth Industrial, Bradshaw and Gillespie have purchased their own building in the Kensington area where they will relocate their new home base to help companies sell products, engage employees and build brands.

Exciting news – Carbon Copy Digital is undergoing a brand refresh.

Celebrating its 40th anniversary, the company has changed the name that has served it well through those years to Carbon Graphics Group to better represent the services it offers today.

The name change and design of the new identity was by Western Sky Creative, Tim Flaman’s company prior to him joining Carbon Copy as vice president. Western Sky Creative will continue to run as a separate company under the Carbon Copy Group.

The group also recently acquired Petro-Tech Printing, a 50-year-old Calgary-based company with similar interests that offers a wide range of quality print services. Petro-Tech operations will transition into Carbon’s 11th Avenue SW office and plant over the next few months.

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The unique relationship between Andrew Simpson and wolves is revealed in a Scrunch Munch Films documentary titled Wolves Unleashed: Against All Odds.

Jump Studios played a big part in the production by providing colour grading, titles, final deliverables and distribution to film festivals.

Shauna MacDonald, principal of Brookline Public Relations, is well into her 2019 year-long theme of #BPRDifferent by bringing in new clients, new staff and basking in the success of its Intentional Women’s Day video of trailblazing women in our community.

Among new clients is Alberta Milk that hired Brookline to do a social media audit. Brookline is working again with Fairmont Hot Springs and has been re-signed for the third year by Canadian Badlands.

The company’s digital arm has been expanded with the hiring of graphic designer Nini Lee who has worked on some of Canada’s leading brands. And after working with the Alberta Energy Regulator (AER), Alex Handley left for a spell in Nova Scotia with that province’s tourism industry, but upon returning Calgary, she was quickly snapped up by MacDonald as a new account executive.

Parker’s Pick New identity and expanded Let Us Do the Cooking campaign for Meals on Wheels by Daughter Creative.