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Sector Special

Burnley’s £100 million Visitor Economy pg12

In Focus

Unison takes flight pg18

News

Invention set to storm market pg6

InBusinessBurnley Issue 2

It’s all wrapped up Expanding packaging company invests £1.75 million to meet soaring demands

Burnley Council…supporting local business

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News

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Welcome from the Editor

ettling into the editor’s chair, one thing has struck me forcibly, despite the economic doom and gloom there is still a huge amount of business being done here in Burnley. You’ll see from the features in this issue that Burnley has some good businesses, succeeding not only on a local and regional stage but on a global platform. There is definitely a business optimism bubbling along under the surface, despite the threat of a double dip recession. We need to keep business ambitions alive through these difficult times to ensure Burnley comes out stronger on the other side. Many organisations are working to make this happen and in the following pages you’ll see how the public sector and the local college and university are actively seeking to work in partnership with the private sector to provide the infrastructure and skills needed for businesses to continue to grow and prosper in the town. Manufacturing is bouncing back in Burnley, with Burnley products lining supermarket shelves, supplying the London 2012 Olympic village, and jet engines taking leading airlines into the skies.

Unison Engine Components, now part of GE one of the largest corporations in the world, are succeeding in making manufacturing sexy again and re-igniting an enthusiasm for manufacturing in our younger generation. Investments are taking place across both the industrial and retail sector in Burnley and the town has opened up a new chapter in tourism, with new visitor attractions set to grow our existing £100 million a year visitor economy. The Bondholder scheme continues to go from strength to strength, with new Bondholders signing up each week, pledging to show their commitment to promoting Burnley’s assets. Finally, I am delighted to welcome columnists Ben Briggs, Dr Martin Brown, Steve Hoyle and Phil Kelly to this edition, who will continue to write regular features for us in the future. Burnley really is a great place to do business, as you’ll see within our pages.

6 Burnley inventors

8 Digital revolution

12 Value of visitors

Joanne Etherington Editor 01282 477315 jetherington@burnley.gov.uk

Our Team 14 It’s a wrap

Alex Hooley Principal Business Support Officer

Martyn Hardacre Assistant Business Support Officer

MJ Hindman Graphic Designer

ahooley@burnley.gov.uk

mhardacre@burnley.gov.uk

mhindman@burnley.gov.uk

Produced by Communications and Graphics, © Burnley Council 2010. [t] 01282 425011. Job_5400. Printed by Peter Scotts Printers [t] 01282 452221

18 Unison takes flight 3


News 37 new jobs created through ‘Finance4Growth’ Thirty seven new jobs are set to be created in two Burnley firms following receipt of expansion grants worth £80,000. Cherrytree Bakery on Billington Road; cake suppliers to retailers and high street chains, are adding a new cake production line with the grant they received from the No Limits ‘Finance4Growth’

programme.The new production line will lead to the creation of 20 new jobs in the near future. A further seventeen jobs are being created at Equestrian Surfaces Ltd; suppliers and installers of horse riding surfaces, where the grant is helping to purchase new machines and equipment. These Burnley companies

are amongst several in East Lancashire to receive a share of the funding from No Limits business and enterprise campaign. Julie Hynes, Finance4Growth officer, said: “These two firms are examples of the many local businesses expanding and creating new jobs and opportunities for local people.”

The latest wave of grants brings Finance4Growth’s total investment in East Lancashire to more than £2 million, since the project began in 2007, unlocking additional private sector investment of £3 million, creating a total of 600 jobs. Around 800 companies have benefited so far.

Burnley cupboard casings in London Olympic Village apartments Crown Cabinets Ltd has successfully completed its first three years trading and is delighted to announce the recession hasn’t limited the company’s growth. The company has seen significant growth since it started in 2007 and can proudly promote being the first company in Burnley to have its products used in the London Olympic Village. With Crown’s cupboard casings being installed in the official London Olympics Village apartments. Set up by Mohammad Iqbal in August 2007 in a 3,000 sq.ft. unit with 2 employees, they now work out of a 31,000 sq.ft. unit based in Elm Street Mill with 17 employees. The company who specialise in the supply of high quality bespoke fitted kitchens and bedrooms to the local market have seen their turnover increase from £246,000 to £900,000. Both Mohammad Iqbal and his business partner David Gregory have a passion to succeed and have worked hard to get their place in the market by offering a great product at the right price. Within the last three years the company has grown three fold and has won two awards for its fast growth. Last year Crown Cabinets invested £130,000 to expand

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the shop floor and purchase new plant and machinery, with the help of a grant from No Limits F4Growth and loans from Lancashire County Council’s Rosebud Fund and the Michelin Development Fund. This year the Company has invested £87,000 on the latest CNC machines bought direct from Germany, to improve quality and productivity with the help of Burnley Council’s grant package, which will create 10 more full time jobs in this area. Due to the high quality products the company has increased its sales area from local to a national level and is now looking to secure a big contract overseas. Crown Cabinets is the only company in Burnley which has supplied products to the Olympic Village London on a regular basis for the last 8 months. Mohammad Iqbal said: “We are proud to be in Burnley and contributing to its economy. It is a great place for investors and entrepreneurs to set up new businesses. There are ideal conditions for business growth which include low rent and rates. Readily available skilled workforce, very cooperative council officers, business advisors, financial assistance from the council, raw materials

at very competitive prices and easy access to all major routes via M65.“ David Gregory said: “We would like to say thank you to the Burnley Council officers` Julie Hynes and Kath Hudson, and Mike Cole from Michelin Development Fund for recognising growth potential

in our company and giving us financial assistance. We are also grateful to Colin Tempest and Carole Garrett from ‘Profit Optimiser’ for their professional guidance. We would have not achieved this great success without their help.


Bondholder Update Steve Rumbelow, Chair of Brand Board Burnley’s new Brand and Bondholder networks are all about you the businesses and a recognition amongst you, the private sector, that your businesses will do better if Burnley as a place gets a better press, making it somewhere people feel is worthy and fit to invest in. The new brand for Burnley will enable us to differentiate more effectively and go out there and sell Burnley alongside your businesses. The Bondholder initiative is about you signing up and becoming a member of a club to make sure that we are telling more of the right people about Burnley’s assets and opportunities and how it can be a great place if you want to set up a business and work in the north west. It’s also about ourselves and other agencies doing what is needed to support you our businesses. We all need to have a mindset that talks positively about Burnley. We aren’t ignoring what we need to do about some of the negatives, which we are working hard to change, but we must focus on talking about the positives that are here first. We will be working with Bondholders over the coming months to talk about what they want to do with the bondholder scheme and what the priorities are. For more information on signing up to the bondholder scheme contact the Brand Manager Kevin Keith on 01282 477205.

Investment boosts energy firm’s growth, rebrand and relaunch Successful local renewable energy firm, formerly Ensign Energy Ltd, is undergoing substantial expansion and a company rebrand as a result of securing a major new investment. Ensign recently entered into a joint venture with West Coast Energy Limited, one of the UK’s leading independent wind energy developers and as a result of this investment is rebranding and relaunching as The Low Carbon Energy Company. The deal with West Coast Energy (WCE) provided Ensign, who are based in Burnley’s historic Weavers’ Triangle development area, with a substantial cash injection to develop and rebrand their business. With the help of WCE’s marketing team they have renamed and relaunched Ensign as The Low Carbon Energy Company, to maximise their impact in the market place. The Low Carbon Energy Company help businesses

and homes produce their own energy, in turn slashing carbon emissions and costs. Their technology provides enough heat and electricity to run a home or business. Partners, Richard Garth Jones and Gerard Ennis launched Ensign Energy two years ago, which has rapidly grown from a turnover of £70,000 in its first year to £1 million today and with recent investment aim to grow this to £5 million over the next three years. Richard said : “This is a major step for the business because it will give us access to working capital. We currently do most of our business in the North West but by linking up with West Coast Energy we hope to develop links nationwide. “The marketing team at West Coast Energy felt we should undergo a rebrand in order to market the company and its services to a wider audience and have worked closely with us to develop our new name, which

we are delighted with.” “The investment will lead to an increase in our staffing levels, with the creation of 14 new jobs taking our workforce to 20 over the next couple of years.” The Low Carbon Energy Company designs and installs renewable energy systems using solar, thermal and heat pump technology, supplying customers in the domestic, commercial and public sectors. To prove you can introduce new green energy initiatives to any building, The Low Carbon Energy Company, with the help of grant assistance from the No Limits Finance4Growth programme, has renovated its premises which date back to the 1930s and sit within one of the finest Victorian industrial heritage sites the UK. Their building is now a showcase for new green technology, turning it into a living showroom. And they’re using it to prove that old buildings can be successfully upgraded with environmentally friendly methods.

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News ‘Safelinx’ invention set to storm the market When two Burnley friends and budding entrepreneurs, Nick Flynn and Chris Dawson, came up with the idea for a new invention to improve safety in the scaffolding industry, they thought they might be on to something big. They were right. Their invention ‘safelinx’ is set to take the scaffolding industry by storm and revolutionise safety in this sector. With help and advice from No Limits and the Pennine Lancashire Enterprise Trust, Nick and Chris decided to develop the idea and take their own product to market instead of relying on someone else. No Limits’ helped Nick and Chris tap into expert patent and development advice from No Limits Eureka, which has support for inventors, start up advice and funding from No Limits Get Set, which assists new businesses, and backing for a new website from No Limits Constructing the Future, which offers specialist support for the construction industry. The No Limits support meant that they started selling the product in March and the reception so far has been extremely positive with a number of trials with large property and construction firms confirmed, including a new Tesco store and the refurbishment of Merton Hall a historic building on the Cambridge University campus.

The hope is the idea can graduate from Cambridge to be used across the construction industry, proving there are No Limits to what Nick and Chris could achieve. Chris said : “We are helping to create a safer working environment for everyone who uses scaffolding. Safelinx is much easier and quicker to fit than traditional methods, and not only offers a much safer option but cuts down time and therefore costs” Nick’s work as a scaffolder led him to devise a new way to fix down the wooden boards to the scaffolding. So he linked up with old friend, and freelance product designer, Chris. Together they honed the idea and Safelinx was born. The product is quicker at securing the boards than any other method available on the market. Nick explains: “Traditional methods, either lashing boards with rope or using metal clips, can take over six minutes for each set of boards, Safelinx only takes 20 seconds to do the same job”. It also reduces the chance of tripping on uneven boards, and if that wasn’t enough, it’s the first scaffolding product made of 100% recycled plastic, one of the reasons it has been shortlisted for the Environmental Innovation of the Year Award at this year’s Northwest Business Environment Awards.

SAFELINX is the answer. “The biggest single cause of accidents to scaffolders is not falls from height... but slips, trips and falls on the same level.” - 2008 NASC safety report. The safety benefits of securing scaffold boards are undeniable. Traditional scaffold board retention methods have been considered awkward and time-consuming. Resulting, more often than not, in people being content to save time by continuing to work with unsteady, displaced and missing boards. Safelinx scaffold board retainers are easy to install and effective enough to ensure everyone’s safety onsite..They: • Are incredibly simple and effective, making them easy to fit - right first time, every time. • Save a huge amount of time, taking approx 20 seconds per fleet to fit, compared to around three to five minutes for more traditional methods - and give a better result! • Dramatically improve onsite safety by effectively securing multiple fleets of boards. • Reduce the number of items on site. • Help you to comply with SG4.5 safety guidelines. • Offer value for money, and are manufactured from recycled materials, saving costs for your budget, and for the environment. The current HSE drive to reduce slips, trips and falls requires positive action. For more information visit www.flynnanddawson.com

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Burnley IT expert joins elite Apple Accreditation list Scott Cassidy, MD of IT Solutions in Burnley, is now part of a rare and elite group of IT experts who have received the highest standard of training and official accreditation in the maintenance and consultancy work for any Apple Mac products. Scott is one of only seventy IT consultants in the UK to have achieved the official Apple Accreditation and be added to the prestigious list of official Apple authorised maintenance contractors, and is proud to be the first in the North West to achieve this status and the first to qualify outside of London. Scott says: “I studied hard for 8 months to achieve this status. The accreditation cost me £8,000 to attain and it took a lot of time and commitment to achieve. But I recognised the importance of investing in this training in order to grow the business and to work within the huge growth market with Apple products.” “Apple are one of the world leaders in the manufacturer of IT and one of the best known new age brands in the world and to become an approved consultant and maintenance expert for them is an achievement I am really proud of.” Adding “I originally trained as a welder when I left school and worked at several local engineering companies. “After a back injury I had to move away from engineering and decided to retrain in IT

and following several courses at Burnley College I got a job with a local PC sales and repairs company. “Following a year with the local company I decided to go self employed and focus on PC repair work. I put an advertisement in the Burnley Express and never looked back! “I invested in an Apple iMac a couple of years ago to assist with web design and quickly realised the potential of the machines and the professionalism of Apple as a company. I don’t do things by halves so wanted to gain as much training and experience as I possible could. Having the Apple accreditation has given my business the opportunity to work in different areas in the UK rather than just east Lancashire. “When I gained my accreditation I was one of only thirty-four in the country though this has now risen to about seventy.” “As a business we now have a number of Apple Macs and are now using the iPad to assist our engineers while out onsite. I.T. Solutions are based in Burnley’s prestigious Lancashire Digital Technology Centre, providing I.T. support, computer repair, PC maintenance and network installation for both home and business. They offer full ICT support contracts to schools from standalone workstations to full network configurations.

Ben Briggs, Editor, Lancashire Business View Economic Outlook As Autumn dawns and we wait for the reformed funding landscape to emerge it falls to people to get on with the business of doing business. From the position here at Lancashire Business View it appears that a cautious sense of optimism is re-emerging amongst the county’s businesses. And, as our annual Hot 100 showed, there are still plenty of SMEs able to make money in difficult times. The Hot 100, which appeared in issue 33 of LBV, rounds up the top performing SMEs in Lancashire and Bolton and within it there were five on the list from Burnley, led at number 30 by James Hargreaves Plumbers Merchants. What the list proves is the resilience of the business community in the county, but surely the time has now come for them to look ahead to a brighter economic outlook after years of gloom. What is evident, however, is that Burnley firms reside in the economic powerhouse of Lancashire. East Lancashire’s economic contribution to the wider county is huge and while the textile industry may no longer fuel its growth, it remains a thriving hub of industry and enterprise and a force to be reckoned with. Burnley’s own momentum for future prosperity seems to be gathering pace. The regeneration of the town is being aided by the impressive Burnley College

campus that gives young and old alike a tangible reference point for further and higher education. Lifting the aspirations of people in towns such as Burnley is crucial, not only to their futures but the futures of the communities they live in. Giving people the opportunity to acquire skills, knowledge and control their own futures is vital and the college campus gives them a link to be able to do that. In terms of wider industry the presence of aerospace firm Aircelle remains a huge asset for the town and provides it with skilled jobs in the advanced manufacturing sector. Recent news regarding the intentions of Primark and Next to have retail outlets in Burnley’s revamped shopping centre is also a major boost for the town. Dare I say it, but you only have to look at the impact The Mall has had in Blackburn to see the benefits such projects can have for the feel-good factor of a town. The next step for Burnley is surely to overhaul the Weavers’ Triangle; a tangible remnant of Burnley’s past, but also an area that could be a very real part of its future. The economic upturn will not be swift but businesses in East Lancashire have huge potential as we emerge from the downturn. LBV is the county’s leading magazine for commerce and industry. For more information go to www. lancashirebusinessview.co.uk

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News From the Cotton Revolution to the Digital Revolution In 1816 the completion of the Leeds to Liverpool canal connected the small town of Burnley to the cotton fields of Mississippi. One hundred years and one hundred thousand looms later, Burnley was producing the most cotton cloth in the world In July this year, a new connection came to Burnley and to Pennine Lancashire – a digital pipeline that will see data transferred faster than anywhere else in the country. A pipeline that will enable local creative and digital industries to perform on a world stage. More than 100 businesses attended the launch of the digital pipeline and took part in the debate ‘The Digital Revolution’ at the University of Central Lancashire’s (UCLan) Burnley campus. Organised in partnership with Burnley Council, the event brought together a panel of industry leaders including Peter Salmon, director of BBC North, Bryan Gray, CBE, chair of Peel Media and Mark Crabtree managing director of AMS Neve, the award-winning provider of digital sound to the acclaimed film Avatar, to take part in the regions largest free debate analysing the future of the Digital and Creative sectors. The theme of the debate focused on how advances in technology, such as the Media Acess Bureau, can help regenerate Pennine Lancashire and help businesses in the region take advantage of the north’s digital revolution. The MAB will see the region connect to a new £9 million

digital pipeline, ‘NorthernNet’ at UCLan’s Burnley campus. Twenty times faster than the average data transfer pipe, NorthernNet, connects to nineteen other MABs across the north of England including Salford’s Media City, where the BBC is relocating it’s production of Sport, Children’s, Five Live and, most recently, Breakfast from 2011. During the debate, Bryan Gray commented; “We have got to connect people to Media City so that places like Burnley can take advantage of that huge investment. You need to be able to live in this wonderful part of the country and still benefit from Media City. This is a really exciting opportunity for Burnley, and we need to grasp that.” Iain Bennett, sector leader for digital and creative industries at NWDA added; “One of the very exciting things for me with the opening of this MAB is the potential for digital and creative industries to build on the existing strength of

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the manufacturing industry in Burnley. Those businesses are looking ever more closely in to how things like apps’ can be parts of their products in the future: things like unmanned aeroplanes and the automotive industry.” Linking businesses to Media City via a network that stretches across the north of England, the MAB gives Burnley another asset through which to drive our economy forward.

Picture above: (L) Bryan Gray, Chair of Peel Media. (R) Peter Salmon, Director of BBC North

Household name coming to Burnley We are delighted to be able to announce that a major investment in Burnley by way of a growing business relocating to a large facility in the town is imminent. The company which cannot be named at this stage, but soon to be announced, has signed on the dotted line to move into the former Liberty building on Heasandford Industrial Estate.

The 150,000 sq.ft. stateof-the-art distribution and warehouse facility was originally designed and purpose built for the world famous Liberty of London. The size, layout, and location of this facility was perfect for the incoming company’s needs and the acquisition will bring an up and coming household name to Burnley with positive job creation prospects.


VEKA takes Burnley’s world class message out on the road Burnley-based system supplier VEKA plc, has eagerly taken on a new opportunity to help promote it’s hometown by branding its logistics fleet with Burnley’s new brand, spreading the message that Burnley really is ‘a place where world class companies invest’ across Europe. Veka’s decision to brand their fleet with the new Burnley brand seemed a natural progression following their sign-up to the new Burnley Bondholder scheme, which is bringing together local businesses to support the growth and development of the area as a sophisticated centre of education and industry. Businesses signing up as Bondholders are committing to help change perceptions of Burnley in new and innovative ways, actively showing they are backing Burnley to help spread the message that the town is changing and creating opportunities for itself. VEKA's Brand Manager Rebecca Mayhew explains, “As a bondholder, one of the best

ways VEKA could see of really committing to the campaign and helping to spread the message far and wide was to brand our fleet with a positive, clear message about Burnley. “The Bondholder scheme offers us another way to demonstrate our pride in the local area and its amenities, hopefully encouraging more businesses to follow our lead and establish a facility here in Burnley. “As a major local employer, VEKA plc has always shown its commitment to the community. Not only do we make regular charitable donations to local causes but we also welcome all kinds of organisations and schools to tour our production facilities. The local police cadets even use VEKA's premises for their weekly meetings and practical sessions. “As a bondholder, VEKA will also be able to join with other businesses to influence public sector agendas, lobby government for further investment and shape future investment in Burnley.”

Steve Hoyle, Acting Chief Executive, Regenerate Pennine Lancashire Local enterprise works Over the past 18 months or so we have all been encouraged by the media to become experts on the economy. A daily menu of news about interest rates, bank borrowing, the balance of payments deficit and double dip recession means that we are all exposed to issues that previously would have been the province of experts and economic pundits. As a result we are all now looking for signs that things are on the mend. News about the green shoots of recovery, faint signs of economic growth and better than expected company results may encourage us to believe that the worst is over, but the looming cuts across the public sector are predicted to have a significant effect in reducing demand within the economy. The messages are confusing! One message however has been consistent in recent months – whilst the government can try to achieve the right financial environment to set the stage for recovery; it is small businesses and enterprising individuals that are being targeted to lead the country out of recession. That is a lot of responsibility! So who are these individuals and how can small businesses play their part? My work brings me into contact with many new businesses. In talking to the people behind them it is apparent that they come from all walks of life and socio-economic backgrounds – some are from families where there are several generations of entrepreneurs – but for others, role models are scarce. The

common factor appears to be that these individuals all have a spark – a germ of a business idea together with a belief in themselves that they can be successful. Over the past three years the No Limits programme has helped to launch over 1200 new businesses across Pennine Lancashire. The programme engages with individuals with the potential to start their own business and provides ‘pre-start’ support and training to test the viability of their ideas and to help them attain skills in which they may be lacking. Someone may have a brilliant idea concerning a new product or service, but they have little idea how to promote that idea to the market place – No Limits will step in to provide training on sales and marketing. Other businesses may require help with financial skills or in managing people. If these businesses are truly to play their part in the economic recovery they need to be sustainable and need support in the early years. Some will succeed and inevitably some will fail, but I hope that in line with places such as the US, these failures do not discourage those individuals and the agencies that support them from trying again. Looking ahead, as further job losses are predicted, especially within the public sector, for many individuals self employment may be their only real route back into employment. For more information about No Limits call 0800 612 2029

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News Next and Primark sign up to Burnley Retail giants Primark and Next have given a massive vote of confidence in Burnley by formally signing up to take space at the multi-million pound Curzon Street shopping centre development. The high street clothing chains are the first “big names” to confirm they will take space in two of the largest units in what was previously known as the Oval development. Burnley Council leader Coun. Charlie Briggs said: “This is great news. This new shopping centre is going to happen; it’s going to bring new jobs and it’s going to bring new shops. “The fact that major national companies such as Primark and Next have signed up to

this development is a massive vote of confidence in Burnley’s future as a vibrant and varied shopping centre, and very much bucks the trend as far as the current national retail market is concerned. There aren’t many new shopping centres being built in the current climate. “This is perfect timing in a way. By the time the shopping centre opens we will be coming out of recession and this development will take Burnley’s retail offer to the next level. “We’ve taken measures to protect the town centre and any move to relocate existing businesses from the town to the new centre will have to be agreed by us. In the end it’s got to be good for Burnley if we

'Discover your Doorstep'

Burnley for the past ten years and still only visit for working purposes I found the tour extremely interesting. "We all have very busy lives and take for granted the history around us, Burnley residents will pass the Weavers’ Triangle every day and not even notice it. The singing ringing tree was a treat as I had never visited crown point before and despite the fog was amazed at the landscape and the spectacle of the tree. "I believe that every school child should be taken on a similar tour and I would even go as far as to suggest that summer open

A recent Bondholder Network meeting took the form of coach tour, taking businesses leaders to key developments and landmarks in and around Burnley to discover their doorstep and gain a further understanding of Burnley's new direction. The tour was another way to arm our Bondholders with the latest information about Burnley's assets and new developments. David Grant, MD, Moorhouses Brewery and Burnley Bondholder said: "As I have only been associated with

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can bring in more visitors and shoppers by offering a greater range of shops.” Council chief executive Steve Rumbelow says: “Both Next and Primark are well-established brands and Primark will be a popular addition to the range of shops Burnley already boasts. The Curzon Street development will attract shoppers from a wide area and bring knock-on benefits to other parts of the town centre. “It means that we’ve signed up the two key anchor tenants who, between them, will take 70,000 square feet of space, approaching half of the total floorspace in the new centre. “This move will generate confidence and encourage other retailers to sign up. We can now look forward to construction work starting on site next year, top bus tours should be offered as in London and Dublin, we have a lot to offer in the area, not enough people know what is on their door step."

with the centre opening around two years after that.” Adam Brady, Regional Manager at Henry Boot Developments comments: “Securing Primark and Next gives real momentum to this important scheme which will add greatly to the town’s vitality” Burnley MP Gordon Birtwistle adds: “This is fantastic news and a massive vote of confidence in Burnley’s future. It will bring a big jobs boost for the town, not just in the stores when they open but also when the planned construction commences in 2011. “Today’s announcement is another big step forward for the town, but it has only come about because of months of work behind the scenes in negotiating this agreement.


Dr Martin Brown, UCLAN Wealth generation for the region

masterclasses and workshops. In addition we are currently recruiting for owner-managers of small businesses to join the LEAD initiative. This innovative programme has a proven record of helping managers to grow their businesses and develop leadership skills. This is achieved through master classes, one-toone coaching and peer support. Our expertise in this area was recognised recently at the annual Enterprise Training and Support Awards where we were ranked second in the UK. The digital age is well upon us and high speed data communications is now a necessity for business growth. In some parts of Pennine Lancashire businesses have found it difficult to access this new technology but thanks to the opening of our Media Access Bureau(MAB) on the campus we can now provide businesses, particularly those within the creative industries, with high speed links to Media City in Salford and 21 other MABs across the North of England. Facilities include Apple Mac with Final Cut pro; PC with Avid Nitris and Media Composer, video conferencing and media conversion / storage. For the future we see the MAB on Burnley Campus becoming a Pennine Lancs Media hub with high speed links and facilities across the region.

The ’Unite with businesses and securing It has been a very exciting Business’ programme has Government funding for time in the development of the also been launched. The regeneration projects. University of Central Lancashire exciting programme will Our business incubation (UCLan) campus in Burnley enable companies in Pennine facilities in Burnley have been which opened just one year ago. Lancashire to take on, at no open for three months and A lot has happened to support cost, a graduate as a short term we already have 12 start-up one of our key aims of working placement to meet a specific businesses and one social with businesses and helping to business need. This is just the enterprise signed up to use support economic development sort of initiative that will really our hot-desking facilities and within Pennine Lancashire. help to boost our local economy business support. A great result! Our new campus is set in these difficult times. Tapping into local skills to follow our Preston model UCLan is no ‘ivory tower’ development, our Advanced and become a major wealth institution. Our staff our keenly Digital Manufacturing Centre generator for the region. aware of the difficulties faced will officially open in October. It Budding entrepreneurs from by business during these includes a complete production the community, as well as those recessionary times and we pride line, RFID component tracking, graduating from the campus, will gain access “…coming top in the North West and ourselves on our accessibility and to UCLan’s in the top five nationally for generating responsiveness business student start-up businesses…” to client needs, support and offering the right support when laser contour scanning, robotics advice to grow their commercial it’s needed. and computer vision systems. ideas within a range of business In Burnley, together with All of this is integrated and incubation units. partners, we are offering monitored through SAP, the We are extremely proud that the Burnley Enterprise world leading Engineering our reputation for producing Development Programme Resource Planning Software. entrepreneurial and resourceful (BEDP) to high growth potential Students studying on our new graduates continues to build. businesses including a series of honours degree and Foundation The University has excelled once degree in Advanced Engineering again in the Higher Education will use the Centre and graduate Business and Community For more information on any of our business support contact Estelle with first class engineering and Interaction Survey, coming top Spence on 01282 733400 or espence1@uclan.ac.uk. manufacturing skills to feed into in the North West and in the top Useful Sites: the local economy. We will also five nationally for generating UNITE WITH BUSINESS: www.unitewithbusiness.co.uk be offering bespoke training and student start-up businesses, LEAD: www.uclan.ac.uk/lbs/business_services research in the Centre. providing training days for Media Access Bureau: www.northernnet.co.uk

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Sector Special : Visitor Economy

The value of visitors Burnley’s tourism industry is worth in excess £100 million per year, employs 2,700 people and welcomes over 3.4m visitors enjoying our great attractions, countryside and events.

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survey commissioned recently by VisitBritain concludes that the total value of tourism to the UK is set to rise by more than 60% over the next decade with only construction and the financial and business services sectors looking more promising. The research by Deloitte and Oxford Economics forecasts that the sector should grow at an above average 3.5%

appeal of this country’s worldrenowned attractions. The total economic contribution of the visitor economy is currently £115 billion per annum, the report predicts that by 2020 this figure is set to rise to £188 billion and tourism will be the fifth biggest industry and the third largest foreign exchange earner. While the industry does faces challenges over the coming years which could conspire to stymie this predicted growth, the culture secretary Jeremy Hunt has stated that “it is also a sector that is increasingly vital to the future of this country as we set out to re-balance our economy away from dependence on

“…60 million people visited Lancashire, bringing £3 billion…” per annum between now and 2020 due to the favourable exchange rate, the Olympic Games and its legacy and the

Ibrahim Ali,

Head Chef and Owner, Usha Restaurant , Burnley We have been in business in Burnley since 2002 and not only do we have a strong local following but we have gained national recognition for our fusion of Bangladeshi and Indian food. Burnley is a great place for our restaurant, it has easy access from the motorway network, stunning countryside which can be seen through the conservatory windows and some great local produce which we use whenever we can. Earlier this year we were awarded the Taste Lancashire ‘Highest Quality Assured’ accreditation run by Quality in Tourism and the Lancashire and Blackpool Tourist board and we are sure that

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this will not only add to our reputation as one of the best restaurants in Lancashire but also put Burnley on the map as a place to come to for Indian dining.”

financial services...”. For the first time in over ten years a new Minister for Tourism and Heritage, John Penrose, has been appointed and he has already visited the region stating that the visitor economy has ”‘huge opportunities outside London’’. The North West is the third most visited region in England with UK residents taking 13.7 million trips to the region, this translates as 38.1 million bednights and £2.4 billion in spend. The most important markets for this area are the North West itself, the North East, Northern Ireland and Yorkshire. In 2008 just over 60 million people visited Lancashire, bringing £3 billion of spend into the local economy and supporting 54,000 tourism related jobs (Source: STEAM). A stronger sense of place has been created because of the investment in the visitor economy which has contributed the development of the tourism offer and an improvement in quality. Over the last few years the visitor economy in Burnley has radically changed, investment at key attractions, a new hotel development and a new Marina have all added to Burnley’s growing reputation as a destination worth visiting. In 2008 the visitor economy was worth just over £100m to the town, with 2,700 employees working in tourism related industries and over 3.4m visitors enjoying our great attractions, countryside and events.


The Financial Times described Burnley’s evolution:

“Burnley has opened a new chapter... It is surrounded by moors that attract walkers, bikers and tourists.”

Attractions Burnley’s visitor attractions are without a doubt amongst the best in Lancashire. Towneley Hall and Park attract visitors from all over the world with its mix of period rooms, galleries, exhibitions, beautiful gardens, woodland trails, golf courses and garden centres; Gawthorpe Hall has the largest collection of portraits on loan from the National Portrait Gallery in the North West as well as the finest collection of textiles outside the V&A in London; Queen Street Mill Textile Museum is the last steam powered weaving mill left in the World and with over 1.5 million

Curzon Square shopping development will boost retail tourism; a four star hotel is included in the plans put forward by Burnley Football Club and boat trips along the Leeds and Liverpool Canal into Burnley from Reedley Marina will open up this corridor through the town eventually linking to the regeneration of the Weavers’ Triangle. To support the development of the visitor economy Burnley Council with the help of funding from the North West Development Agency and the Lancashire and Blackpool Tourist Board have relocated the tourist information centre into Burnley Mechanics. The Visit Burnley Centre, as it is now known, is a showcase for Burnley highlighting its wealth of attractions, stunning countryside and wide choice of events. From Towneley Hall to Queen Street Mill, the Singing-Ringing Tree to Cliviger Gorge, Burnley’s visitor economy is thriving and will continue to grow over the coming years as Burnley’s renaissance continues.

“The Visit Burnley Centre… highlighting its wealth of attractions, stunning countryside and wide choice of events.” hits on YouTube the popularity of the stunning Singing Ringing Tree at Crown Point is unquestionable. Continued investment in the town will benefit the visitor economy and attract even more visitors. The new Moorhouses Brewery includes a visitor centre for both groups and individual visitors; the

Martin Cleaver,

Managing Director, Foulridge Canal Cruises

At Foulridge Canal Cruises we have been working closely with Burnley’s tourism attractions for many years, bringing group organisers and coach operators into the area and making sure that they come back again and again. The development of Reedley Marina has given me the opportunity to consider expanding my business and I have invested in a second boat which will be based there. From 2011 we will be offering weekend boat trips into Burnley for groups and individuals to link this new facility with the town centre visitor attractions.

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Feature

It’s a Wrap

Expanding packaging company have the market covered!

R

apidly expanding Burnley company Learoyd Packaging have certainly got their market well covered, literally! Walk down the aisles of Marks & Spencer, Sainsbury’s, Asda and Tesco and the packaging you see, both protecting and promoting the products, is made right here in Burnley. From potatoes to pork pies, croissants to fresh bread rolls, cakes to yoghurts, all wrapped up in Learoyd’s unique ‘stay fresh’ micro films and well

designed packaging. The company, who employ 150 people, are high quality printers of flexible packaging for the consumer goods market, with the majority of their packaging and protection of food products heading for the aisles of major supermarkets. Wrapping is also supplied to well known local companies Warburtons’, Cherrytree Bakery, and many other well known brands including Muller Yoghurts.

There is a great support network for businesses in Burnley, from the college, the council, Business In the Community, Burnley Enterprise and many others. This together with a great workforce makes Burnley an ideal place to do business and we look forward to many more years of growth for both Learoyd and Burnley. 14


Learoyd’s growth has been achieved through, diversification, investment in new equipment and machinery, research into new materials and markets and upskilling its workforce.

Success through diversification Growth due to investment in the latest machinery and quality product development Since the management buy out in 2003, the company has grown from sales of £7 million to £15 million this year and increased its workforce from 115 to 150. Much of this growth has been driven by the company’s strategy for developing high quality products coupled with the excellent service to satisfy its demanding customer base. Over the past five years the company has invested over £5 million in new capital equipment, including 3 new printing presses. The latest investment has been the installation of a high speed, high quality printing press from Windmoller and Holscher, a market leader in the manufacture of such equipment.

Learoyds’ total investment of £1.75 million was partly funded by the Royal Bank of Scotland and supported by both the North West Development Agency and the Michelin Development Fund who provided a loan. Allan Ferguson, Managing Director of Learoyd Packaging, said : “Quality and fast turnaround times are of paramount importance to our customers. As the business expands it is critical that we continue to provide customers with the product and service they are used to. To achieve this we have made a significant investment in our production facilities during he last few years and are confident this will support future business growth.”

Learoyd, which was established in 1976, had traditionally provided packaging for the textile markets in the UK, but as the industry moved to the Far East and other low cost manufacturing areas, the packing also started to be sourced in those areas. Their response has been to focus on high quality products into markets that require high levels of service and flexibility, including short lead times. This cannot be achieved from lower cost, distant economies. This has meant significant investment, not only in capital equipment, but also in training and research into new materials and markets.

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Feature

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In Focus : Unison Engine Components

Unison Takes Flight – taking the business to new heights

David Crews (R), Unison’s European Operations Leader and members of the leadership team welcome dignitaries to their impressive manufacturing facility

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ne of Burnley’s largest and most hi-tech manufacturing companies, Unison Engine Components,are embarking on a journey to become leaders in the aerospace field with the latest lean, clean and green manufacturing processes. Unison, world leaders in complex gas turbine engine components and the manufacture and repair of engine parts for

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the civil and military market, were recently acquired by global giant General Electric (GE) and are now part of one of the largest corporations in the world. The editor of InBusiness, Joanne Etherington, went along to talk to the passionate leadership team at Unison about the changes the business has undergone over the years and to find out what impact

becoming part of the GE global giant has had on the company. The InBusiness editor and photographer also joined the Unison team hosting a tour of dignitaries around their impressive facility and the ‘blueprint’ manufacturing processes being rolled out in their purpose built 125,000 sq.ft. facility on Burnley’s Network 65 Business Park.


A new age, integrated approach to lean, clean and green manufacturing is helping Unison thrive in a rapidly changing marketplace. With the aerospace industry predicting a growth in passenger numbers at a rate of 4% per year over the next fifteen years (source: Airport Council International) there is cause for optimism and inspiration for companies working in the aerospace industry. Business Secretary Vince Cable said: “Technological advances in the aerospace

Q

How is Unison competing in the global market place and how is the business adapting in this competitive industry? Dave Crews, European Operations Leader: The aviation sector has come through a tough period over the past four years, a deep recession that impacted on aviation, with no part of the process unscathed. As a company supplying components to the aviation industry, we are working under pressure in a deflationary environment, so it has been important to focus on cost control and efficiency improvements to remain competitive and improve our processes and strive to become world class in the market. Our biggest challenge is to remain competitive on cost, quality and delivery. We are a world class manufacturing facility, now proud to be part of General Electric, one of the largest companies in the world, who demand high standards. Unison Burnley has over 60 years of experience in gas turbine technology under its belt and is well prepared for such challenges. Becoming part of General Electric has opened up huge opportunities for Unison, using the family relationship within GE to learn new ideas and techniques and secure extra work from within the group. GE was formed by Thomas Edison in 1879, and has since become world leader in cutting edge technology and performance, with a global business portfolio from jet engines to power generation, financial services to water processing and medical imaging to media. Burnley’s Unison facility generates over $50 million and there is still a lot

sector make it one of the most exciting areas in advanced manufacturing. The challenge is to produce a new generation of British engineers and aviation experts with the skills and vision to drive it.” This renewed optimism in the aviation industry has seen an upturn in orders for Unison, we talk to the Leadership Team who are taking the business to

new heights and rising to the challenge which the Business Secretary raises by developing a new generation of engineers and working at the forefront of the latest technology in aircraft engines and high precision test instrumentation equipment.

of scope for Unison to grow within the company. Unison’s capabilities within our self contained design, engineering and manufacturing facility, provide complex fabrication with a highly skilled workforce. We house one of the largest presses in the UK, with a capacity of up to 1200 tonnes.

with a unique people development ethos, encouraging employees at all levels to develop themselves, with high reward for people who take self development on board.

Q

What impact has becoming a subsidiary of GE had on Unison?

Dave Crews, European Operations Leader: I have worked at the Burnley site for 6 months but have been in the aviation business for over 30 years and came to Burnley from GE Caledonian, where I first became associated with the GE family. The benefits for Unison becoming a subsidiary of the global giant GE, who are growing rapidly in the UK, are immense. GE has introduced several new approaches to Unison’s business processes with transformations through Six Sigma, which Nicola talks about later and in particular our employee development. GE is dedicated to training their worldwide workforce and encouraging them, whatever their level in the company, to get involved and to share their thoughts and ideas. In GE no idea is a bad idea, as they know many imaginative ideas have turned into leading products and services. This ethos is quickly spreading through the Unison facility in Burnley and transforming the way our employees feel valued and engaged at work. GE is a blue chip aerospace company

Q

What new initiatives is the company taking forward to stay ahead of the competition?

Nicola Brown, Lean Leader, Europe: We are under tremendous pressure to remain competitive and want to deliver a better faster service, at a lower cost and at the same time increase levels of customer satisfaction. To achieve this Unison has introduced Lean Six Sigma, a well respected business management strategy, across the company, which has achieved high cost savings and efficiency gains. The process consistently delivers faster, cheaper services, with less variation, less waste and increased reliability. Six Sigma is not only a technique but a culture change

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In Focus : Unison Engine Components

programme across the company, which has become an important new approach to our performance improvement. We have introduced a Lean Leader (myself) and a Lean specialist, focusing on using Lean tools and techniques to reduce manufacturing lead times to increase cash flow and customer value. We involve everyone from shop floor operatives to engineers, to sourcing, production planning and finance in Lean Action Workouts utilising dedicated lean trainers from our headquarters in the US. We have also introduced a Master Black Belt and Black Belt to Burnley’s Unison facility, promoting the use of Six Sigma DMAIC (Define, Measure, Analyse, Improve & Control) who, with the help of trainers from our GE headquarters in the US have trained over 40 of our employees to a Green Belt standard and are now experts in minimizing variability in manufacturing. Our dedicated team of four experts is highly trained from both Lean to Black Belt standard in Six Sigma. Our dedication to operational excellence aims to secure the future of Unison in Burnley and within GE. Unison has a holistic approach to lean, which includes people’s behaviours, leadership and skills as well as manufacturing and management structures.

Approved supplier of choice for: • cost effective gas turbine technology • repair and ovehaul from intake to exhaust • high quality turbine engine components

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Q

Experts monitoring Britain’s manufacturing industry say there’s a problem with the perception of manufacturing. They are saying young people don’t want to work in this industry as it is no longer seen as being sexy! With an ageing skills base and a reliance on highly skilled engineers in this sector is Unison doing anything to address this? Steve Ruth, Engineering Leader: Unison is taking an active role in getting young people interested in engineering again, and succeeding in getting Burnley’s teenagers excited about a career in manufacturing and dare I say it, making manufacturing sound attractive again! Unison are taking on more apprentices and leading the field in making manufacturing appealing to young people and is working hard to make them aware of the exciting opportunities and careers on offer in today’s modern hi tech manufacturing facilities. We are working hard to develop relationships with local communities, schools, colleges and universities to promote the changes and opportunities within our company. Unison engineers are planning on going into local classrooms and talking about how what students learn is applied in the workplace. It’s a real lightbulb moment when the kids can relate trigonometry and see how it’s actually applied in the workplace. It really gets the kids engaged

and we then invite them along to our facility so they can actually put what they learn into practice, with the pupils at Shuttleworth College, in particular, showing superb enthusiasm. A Unison representative also sits on the Engineering Board at the UcLAN University to look at engineering requirements ensuring courses at the University are steered towards local business needs. This board has identified that those trained in hi tech engineering need to improve their social and presentation skills, in order to sell and promote what today’s engineering can offer.

Q

Do you experience any difficulties in recruiting?

Hayley Morris, Unison’s HR Leader Europe said: “As well as recruiting high skilled engineers it is just as important that we recruit people who want to be sheetmetal workers, welders, machinists and inspectors. We’ve recently refocussed our recruitment strategy and are focusing more on a ‘passion’ for engineering rather than just academic results and grades. This means that we’ve now changed our focus from academic to more physical skills and this approach has proved to be really successful. We now hold parents evenings where they can come along with their children and ask questions about what they will be making and the aircrafts it will be on and what they can expect from working for Unison Bill Spencer, Apprentice Training Co-ordinator: There’s an old saying you can always measure the success of a company by the number of apprentices


they employ and Unison has more apprentices today than any time before. We currently have 21 apprentices; a mixture of both youth and adult apprenticeships and my role is dedicated to managing and monitoring the progress of our apprentices. We have our first female apprentice joining us this year and are working to encourage more female engineers. We have several adult engineers who have been with the company for many years who are signing up to the Adult apprenticeship to gain a formal qualification. Our apprenticeships cover various disciplines including Health & Safety, sheet metal work, machining and project engineering.

Q

Many companies are investing in activities in the community to create a positive impact for both the community and the business. What priority does Unison place on involvement with community projects? Richard Smith, Compliance Officer, Health & Safety At Unison we see community involvement as a very important aspect of the business, it provides a channel through which the company can demonstrate its values, which contributes to improved employee perceptions, motivation and retention. Unison involvement in local community projects provides valuable opportunities to engage our employees and enable them to develop a wide range of skills and competences including communication, project management,

Unison’s Burnley History leadership and team working. We have several exciting community projects we are currently proud to be involved in. A team from Unison have worked closely with special needs pupils from the Pendle Community School, to help them build a wonderful nature reserve with a disabled wheel chair ramp to the bird hide; we support the Charity Rainbow Trust and hold fundraising events to help and support terminally ill children and their families; Unison employees regularly visit local schools to share information about the modern day workplace, health and safety and running a sustainable business. As a responsible manufacturing company we take our environment seriously and recognise the possible impact of our activities both to our employees and the local community. We are proud to have achieved the international standard BS EN ISO 14001 in environmental management systems for the tenth year running.

1942 1988 2000 2003 2007

formed as Lucas Industries Plc became a memeber of the Dowty Group merged with the Smiths Group moved to new facility on Network 65 Business Park acquired by global giant GE Aviation

Unison is a leading global supplier of innovative solutions to builders and operators of military and civil aircraft engines, from fighters and transporters to large civil, regional and business jets. Providing a unique range of specializations essential to create affordable integrated aerospace solutions, through expertise in materials, processing and precision machining.

Unison employees working with pupils from Pendle Community School to build the nature reserve at Lomeshaye and taking part in a fancy dress fundraising day for their chosen charity Rainbow Trust

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News in brief making the right move

Phil Kelly, H.W. Petty & Co Hit By The Rating Revaluation? Leading property experts, Petty Chartered Surveyors has teamed up with the InBusinessBurnley magazine to bring you the latest advice and industry updates in what is a complex and everchanging arena. In this issue, Phil Kelly, partner at Burnleybased Petty’s is all too aware of the harsh impact the recent rateable values has had on some businesses in the area and is encouraging business owners to take stock of their property outlay and fully investigate this now. Since the new rates were implemented, we have already seen first hand just how some of our local businesses have been unjustly affected. There are many factors taken into consideration when rates are allocated and we are strongly urging occupiers and owners to ensure their values are based on the correct facts as they could be able to save hundreds, if not thousands of pounds in the long run. The 2010 rateable value was issued by the Valuation Office and is an estimate of what the market rent would have been for the property on the 1st April 2008. The new rates took effect from 1st April 2010 and any appeals may now be lodged for property owners that believe they are being inaccurately valued. Uniform business rates are now as follows for 2010/2011 Small properties (below £18,001 Rateable Value) = 40.7pence Large properties (above £18,000 Rateable Value) = 41.4 pence

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The new rateable values are 20% higher than those of the 2005 rating list but are limited according to the Transitional Arrangements Scheme to a maximum increase of 12.5% on large properties and 5% on small properties. We very often take these rates as a blue print to adhere to but even if the assessment seems fair and reasonable, we would also encourage people to delve a little deeper. Issues such as change of layout or use, size alterations including mezzanine additions or demolitions and transitional relief calculations are just some examples of issues that can affect your rate. The proactive approach of experienced rating teams can often further reduce a client’s rate liability in cases where properties are only partly occupied, temporarily disused, or affected by external factors such as major building works or road works within the area so as to ensure only the lowest rate liability is incurred. You can view the new assessments at www.voa.gov. uk/2010 Established in 1928, Petty Chartered Surveyors offer a full range of property related services including bespoke valuation advice, commercial and residential agency, landlord and tenant services, compulsory purchase negotiations and rating advice. For further information or advice contact Phil Kelly on 01282 417778 or at p.kelly@petty.co.uk.

Aircelle up for business ‘Oscar’

Nono new collection

Aircelle Ltd are celebrating after being shortlisted for the prestigious Instititution of Mechanical Engineers (IMechE) Manufacturing Excellence Awards (MX) 2010.

A Burnley wallpaper and fabrics company, Nono, is celebrating a new distribution deal which will se its new ‘All that Glitters’ wallpaper collection exported to South East Asia.

Factory Shop set to expand

Enterprising Youth Award

The Original Factory Shop is set to create 50 new jobs in Burnley through expansion of its Billington Road site. Plans for an extra 104,000 sq.ft. of warehousing have been developed, as a result of the company, managed by former Debenham’s boss Angela Spindler, achieving a year on year profit up to 35%

A Burnley-born entrepreneur has scooped the Enterprising Young Brit Award through developing an online shopping business worth £20 million.

Lanway Computers to grow Lanway Computers, based on Network 65, are to recruit 15 new staf following a year of success that includes: ‘gold partner’ status from Microsoft, ‘approved repair centre’ status by Hewlett Packard, official Dell EqualLogic certified partner, and VMware enterprise partner status.

Wraps mark change Moorhouses brewery erect wrap to mark their new £4.2 million brewery and visitor centre and as Bondholder support for Burnley’s new brand. Wraps will be popping up across Burnley in the coming

Plumbin’ Good Job James Hargreaves Plumbing Merchants has sealed a £2.5 million deal with on of Europes leading energy firms. The Burnley firm will supply products to Austria based TiSUN to enable householders to heat water using solar energy. The deal is initially worth £500,000, which could rise by a further £2 million by 2011, helping to pay for their new Burnley showroom, showcasing renewable energy products. www.jameshargreaves.com

months.They are not just about communication in themselves but about marking change, so people can see how much change is happening in Burnley. Many businesses see the wraps as an important element of Burnley’s new brand campaign.


Burnley Bondholder To bring ‘plc’ and ‘place’ together, to promote business and Burnley, to achieve economic growth: a new, innovative and powerful network has been developed.

Join us

To become a bondholder, or to arrange a visit from a representative of the bondholder team, please contact: Kevin Keith, 01282 477205 / 07973 432 445 email Kevin@burnley.co.uk

www.burnley.co.uk


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