I kept my promise

And that was what we did, help The adult team was almost 100% other human beings who might external and we worked really well together. have been our relatives, our At the beginning, nobody knew each other and we invented a code, coto: C stood for grandparents, our parents, a comprehensive patient care, O for organisation, cousin, in their time of need. T for teamwork and O for order. We did that to get the team working together, because we were all from different worlds and different clinics and we needed a common identity. We managed to really get a dynamic, united team going. We worked with strangers who were looking for an opportunity to work. And we went from less to more. My team would say: We are their family right now, which is why we like calls and video calls so much. We use the SAP system for electronic filing and we managed to include care therapy as a nursing plan of action. And we wrote it down to motivate people: Today Pedro spoke to his daughter. I am in leadership, but I also work alongside people a lot. We get together and talk: How are you? How are you feeling? And when I am really tired I tell them I am, because we are all in this together. Less than a month ago, quality management started a pilot scheme called Safety Pause, which is four safety questions asked of staff. One key question is: How are you at the start of this shift? Every day, in less than ten minutes, each one is asked to tell us how they feel at the start of their shift. How has this been for me? Well, my mother died in February. It wasn’t Covid. She deteriorated very quickly, was brought to the clinic and died in adult intensive care at the age of 88. That was very difficult. I live with my husband and my two children, Emilio, aged 13, and Josefa, aged 12. Our house has two floors, and they set up home on the top, whilst I lived on the first floor. My husband was laid off in March, in the middle of all of this. That was both a bad and a good thing. He helped a lot with the children and the house, and also retrained. He started cooking and selling beautiful things and is doing really well now. My children have seen how their mother is helping and are really proud of me. As my work is mainly planning, I didn’t feel at first that I was on the front line, but there came a time when I did. �