L.M.A.N.C. Heqrs Cusfomer Complcrinfs

(Continued from Page 18)

Tremendous interest rvas shorvn by the public in tl-re "Do-It-Yourself" pattern display, hundreds rvanting to buy them at the booth.

Several complained about "mistreatment" in their few experiences with lumberyard employes who caused them embarrassment by exposing and dwelling on the customer's lac.k of knowledge concerning grades, lumber estimating and measurement conversion.

Unfortunately a few dealers and their employes have gir,en nany do-it-yourself customers the idea that lumberyards ir.r general "don't want to be bothered" n'ith their type of trade.

There were numerous inquiries :rs to rvhether there rvere uny lumberyards open evenings or Saturday afternoon, so rhat a man who lr'orked Saturdar. morning could get in to look at and purchase materials.

Some had a "sour" attitude tou.ard lumber people because of unhappy results using materials purchased at yards n here the clerks had not advised them correctly or at all.

An example was a couple who had purchased knotty pine last winter for installation in their kitchen. ft was sold to them as kiln dry and no one told them about the lumber absorbing moisture in the open sheds. Consequently, it was nailed in place the same day it was delivered and the resulting shrinkage has made it an unsightly finished job.

Some rvere annoyed u.ith the lumber industry because the yards that they had been to u,ouldn't let them go out to the yard r.vithout a sales tag. Their feeling tvas that not knor,r'ing lumber by species and grades, they rvanted to look and see before buying.

In other yards, where they were free to roam about, some expressed the desire that they wished the stocks or bins would show prices and description of the material so that they could make their choice and return to the office and describe what they had decided on without having to take the clerk out in the yard and point to it.

It was surprising as to the number of people n ho u'ere familiar rvith the literature furnished by the manufacturers and associations, having sent for it through magazine advertisements.

A number of educators expressed a u'ish for local cooperation from the lumber industry in conducting their shop, architectural and business courses.

While it is natural for the unsatisfiecl to express themselves more so than the satisfied customers, Don Wilson said it was gratifying to listen to many visitors praise their local dealers for their courteous service and their patience in helping them solve their problems, big and small.

Sfqnton Firm in NHIA 3O Yeqrs

E. J. Stanton & Son, Los Angeles, has been added to the select list of National Hardrvood Lumber Association members who have maintained a 3O-year period of uninterrupted membership. A beautiful hardwood plaque, especially designed for the purpose and bearing the NHLA emblem and engraved nameplate, has been sent to Stanton.

{4!it*ssi oPrompt Delivery on y'Sugor ond Ponderoso Pine Shop and Selects y'Ponderoso Pine Boords y'Dovglos ond Whire Fir Shop ond Selects y'Dovglos ond Whire Fir

An order ploced wirh TW&J for lumber or lumber products is hqndled with cqre ond slrict odherence to grode.

Dimension ond Boords y'Redwood y'Ponderoso Pine ond Fir

Mouldings y'Pane Sosh ond Ponel Doors

IWENIY'M'LLS IO SERYE YOU