Transaction vs. lnteraction

(Continued from previous page) the message can be interpreted as "I don't have time for you or what is important to you."

During this challenging economic time, when organizations are "doing more with less," common after-effects include employee fatigue, increased absenteeism, low morale, and diminished productivity or quality of work. Every one of these impact the enduser or consumer of your products or services.

There is a lotof talk about "employee engagement." But are you really walking the walk or is it really just another form of transactional communication with a fancy label? If you want to utilize real employee engagement, take a look at the quality of conversations you're having. Are they "transactional" or are you really interacting with them?

Turning the Tide

A recent study indicated that 63Vo of the workforce under age 45 plans to leave their current employer when the economy improves. While it may be politically correct to say the impetus for leaving is a better opportunity for advancement or more monev. the