Lead your company through maior change

l} uese oeys. it seems that the words l "business" and "change" go hand in hand. From dealing with regulatory changes and economic shifts to responding to new customer demands and emerging technologies, sudden and externally mandated changes affect organizations of all sizes.

When change is forced upon you, making the shift is often more stressful and more difficult than when you thoughtfully decide to take your organization in a new direction. After all. making a change that you plan for is exciting and filled with opportunity, while making a change due to outside forces putting pressure on you is filled with risk and unpredictability.

Unfortunately, most organizations resist these externally mandated changes and are slow to respond. They f'ear the risk involved, and as a result they miss many opportunities. Change under external circumstances is scary because you often don't know if the changes you're making are going to work.

Additionally, the change may mean you have to alter your company's values or culture, and those sorts of changes don't come easy.

The fact is that embracing any type of externally motivated change requires both courage and planning. Following are some suggestions for making the change process easier and more successful.

. Assess your company's current talent potential.

When dealing with externally moti- vated change, a good leader needs the emotional maturity to maximize and leverage the strengths of the people within the organization. Depending on the size of the company or department, you may not have daily contact with those you lead. Therefore, take the time to go back and assess who you have working for you and what skill sets they have. Chances are some will have developed new skills and strengths since they were originally hired.

Therefore, determine how the company can best use the people you already have to make the change suc- cessful. Most people overlook the talI ent that's right under their nose and I think they need to look outside for the I skills to best move the company forI ward.

. If vou do need outside tal' I ent, liire people who know

I tr,tany times, those charged with I hiring people don't want to hire anyI on. who is strong. assertive. or more I knowledgeable than they are. They I think these new hires will make them I look bad-or even worse. take their I ioU. ln reality. if you hire people who i are strong and know more than You I Ao,you're going to fare better during the change process.

Realize that when the organization ] does well, everyone looks good, not I just one person. However, if the orgaI nization fails, people typically look for one person to blame-usuallY the leader. The only way your company can sustain its momentum during and after the change is to have strong people on board.

. Create an environment that encourages continuous learning.

The knowledge you and Your People possess has long-term value for the organization. If you stop learning, you stop having the ability to contribute to the continued develoPment of the organization. Learning is vital ' because things change so quicklYtechnology changes, the industrY changes, the marketplace changes, etc.

You have to keep uP and know what's state-of-the-art to stay relevant to customers. Therefore, encourage your staff to attend seminars, read books, stay abreast of industry news, and seek internal feedback and mentoring. The more learning opportunities people have, the more valued they'll feel, and the more they'll want to contribute to the change process.

. Hold people to their commitments.

No change will ever be comPlete if people abandon their responsibilities midstream. That's why You need to hold people accountable for what they commit to. To do so, first make sure they have the skills needed to do the job. If they don't, there's no way they'll be successful.

Then you need to monitor their progress and evaluate how theY are contributing (or not contributing) to the change process. Realize that monitoring doesn't mean micromanaging. It simply means keeping the pulse of the whole work flow to ensure all the pieces of the process fit together and are getting done. When you find that someone isn't contributing effectively, you must be willing to confront the person and deal with the problem in a constructive way that gets the work back on track.

. In messaging, be clear, consistent, and continuous when communicating the vision and goals.

You have to be clear and consistent about the change, about what's occurring, about what needs to occur, and about the vision and goals for the company. Spell out where the company is going as well as the Plan to get there.

When you are not clear and/or consistent, your message gets garbled and people don't understand it. That's when problems happen and change becomes risky. You think you're communicating one thing but no one understands your real message, so they pull in a different direction. That's why you must make sure everyone is on the same Page.

Also, don't just relaY the message once: you have to consistently revisit it and make sure everyone is still on board. Allow people to ask questions and, if possible, to contribute to the message. People buy into an idea more easily if they feel they took part in shaping it.

Change that's mandated from outside factors is often uncomfortable, but this doesn't mean it's a bad thing. In fact, when approached correctlY, this sort of change can open your eyes to new possibilities, new customer bases. new revenue streams, and even new product and service offerings.

So tackle these externallY influenced changes proactively and you'll have the upper hand. Not onlY will you fare better than your competitors during the change, but You'll also emerge as the marketplace leader. And that's one change you definitely want to occur.

- Danita Johnson Hughes, Ph.D' is a healthc'are industry executive, public speaker, and author of the Jorthcoming Turnaround. Contact her at danitahughe.s@etlgewutersvsle,n.\.()rR or viu w w w .danit aj o hns onhu gh e s.c o m.

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Jessica O'Rourke, ex-Lumber Products, has joined Heico Distribution Group, El Dorado Hills, Ca., as an outside sales rep-specialty products for Northern California.

Bill Myrick has left ProBuild Holdings, Denver, Co., after one year as c.e.o. and president. Fred Marino is serving as interim c.e.o. until a permanent successor is found. Jim Cavanaugh, president of operations, is also leaving the chain at the end of the month. Marlon Hewitt is now senior business analyst-supply chain.

Mike Dubeau, ex-Peninsula Paint, has joined Hartnagel Building Supply, Port Angeles, Wa.

Chris Frazeur is now inside sales EWP coordinator at Huttis Building Products. Tigard. Or.

Jeff Mancuso, ex-Continental Hardwood, has been named sales mgr. of Contact Industries, Portland, Or.

Joseph Magoffin has joined the sales force at Bluelinx, Denver, Co.

Monica Machon has been named marketing mgr. for Reid & Wright, Broomfield. Co.

Jon Gould, ex-Automated Structures. has rejoined Stock Building Supply, in outside truss sales, based in Roy, Ut.

Donald Lackey has joined Capital Lumber, Healdsburg, Ca., as an account mgr. Craig Smalley is a new marketing specialist, and Nicole Giordano is new to sales support in the national accounts division.

Benjamin Flach has been named v.p.information technology for TruStile Doors. Denver. Co.

Francisco "Ponch" Flores is a new buyer at Orchard Supply Hardware, San Jose, Ca.

Thom Chappell is now assistant general mgr. of Home Depot's distribution center in Lacey, Wa.

Gary Hoffmann has been promoted to national advantage program mgr. at Do it Best Corp., Fort Wayne,In. Marty Bailey is now leading the co-op's World Class Commerce Center initiative.

Tyson Palmer is new to sales at Pacific Western Wood Works Ltd., Delta, B.C.

Todd Baxter has joined Idaho Pacific Lumber, Boise, Id., as Columbus, Oh.-based account executive serving the Midwest and East.

Scott Vander Meulen is a new inventory planner at True Value Co., Chicago,Il.

Dale Maclean has been appointed president, c.e.o., and trustee board member of Tree Island Industries, Vancouver, B.C.

Chris Shadday has been named president of Viance LLC, Charlotte, N.C., succeeding Steve Ainscough, who is retiring.

Robert J. "Bob" Baeppler has joined Arch Wood Protection, Atlanta, Ga., as business mgr.-Chemonite products, based in Sunbury, Oh.

Matthew J. Missad has been promoted to c.e.o. of Universal Forest Products, Grand Rapids, Mi. Don James is now head of national sales. Joseph Granger is executive v.p. of its Universal Consumer Products and UFP Distribution divisions.

Greg Antle, owner, GMA Cascade International, Langley, B.C., has been elected to the Western Hardwood Association board.

Abner Mallady is now charting lumber price trends for MungusFungus Forest Products, Climax, Nv., according to co-owners Hugh Mungus and Freddy Fungus.

Dan A. Green. 88. retired owner of Reed Mill Lumber, Denver, Co., died July 15 in Broomfield, Co.

He served in the Pacific during World War II, with the Army's 3llth Troop Carrier Squadron, before earning a master's degree in forestry at Colorado A&M.

From 1949 to 1950, he worked for Western Crossarm. He later worked at Western Wood Preserving and owned Reed Mill Lumber from 1970 to 1996.

Samuel Earl Robinson, 92, owner for 57 years of Robinson's Builders Discount, Sutherlin, Or., died July 23.

Gordon Frank Maxfield, 94, longtime manager of CoPeland Lumber Yard, Oregon City, Or., died July 3 in Lynnwood, Wa.

He served in the U.S. ArmY Air Corp during World War II.

He worked in lumber sales in the Northwest before joining Copeland.

Gottfried M. Stonitsch, 95, coowner of Stonitsch & Arvold Lumber Co., Petaluma, Ca., died JulY 20.

He apprenticed with a local cabinet maker before forming his own cabinet and sash business in 193'7. Soon after, he teamed with Oliver Arvold to open a lumberyard, running its mill until he retired and converted the property into a shopping center in 1969.

Emma Walker McCrary, 80, a member of the family that owns Big Creek Lumber, Davenport, Ca., died

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Mrs. McCrary's husband, Homer T. "Bud" McCrary, is a co-owner of the family business.

She was active in local horse associations and hosted annual rides on the miles of trails she cut on the family's property.

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Simpson Strong.Tie, pbasanton, Ca., has added products from Feeney Inc., Oakland, Ca., to its DeckTools sales and design software partners' library.

Swanson Group, Glendale, or., is sponsoring its annual Christmas Golf Scramble Aug. 13 in Grants Pass, 0r., to benefit local needy families.

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SierraPine Ltd., Roseville, Ca., is partnering with Noble Environ. mental Technologies Corp., San Diego, Ca., on new co-branded panels, combining SierraPine's MDF and particleboard products with Noble's ECOR composite materials.

Roseburg Forest Products, Roseburg, Or., shuttered its particleboard plants in Russellville and Orangeburg, S.C.

Arcf Wood Protection parent Arch Ghemicals has aoreed to be acquired by Lonza Group ot Switzerland, in a $1.4-billion cash-forstock deal.

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CertainTeed is offering ReatScape 3D software for use with its Bufftech vinyl fence line and Big Hammer Pro Deck Design software for use with its EverNew decking and railing products.

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Ace Paint unveiled its first alt-inone primer/paint, Clark + Kensington.

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DeckTools 3.3 software from Simpson Strong-Tie allows users to design custom decks in a photo-realistic, 3D environment.

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Fossilized Stone

Bluestone porcelain tile from Crossville contains 20Vo certified recycled content.

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Bamboo Gomposite Decking

BamDeck composite decking from CaliBamboo is made from 1O07o recycled materials.

Boards, which reportedly never need sealing, painting or refinishing, contain 30Vo recycled bamboo fibers and 707o recYcled Plastics.

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Locking Deck Brackets

Decklok brackets from Screw Products strengthen critical connections between deck components. The fasteners can be used with rail posts, ledger boards, and stair stringers to reduce the risk of shifting and collapse.

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This Golumn,s a Wrap

Versatex has expanded its line of cellular pVC Versawrap products.

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Bed moulding kits in regular and extra-long lengths add interest to the column base and lower section of the column wrap. A base moulding kit tops off the outer edges of the column base.

Crown moulding kits with a standard 4" crown add ornamentation to the top of wrapped columns. Belmont post caps, for 4" and 6" wrap configurations, allow conversion of wrapped columns to newel posts.

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Energy Efficient Openings

Great Lakes Window offers all-vinyl replacement windows and patio doors with advanced insulation.

The EcoSmartTM series has triple panes, krypton gas-filled glass, and Energy Star-compliant Low-E glass options.

All models offer triple pane options, decorative and tinted glass, grilles between glass, and etched grilles.

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Optimizing Saw for Flooring

Cantek's CFS-100 optimizing cut-off saw removes defects from flooring boards.

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Heavy Duty Boots

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INLAND LUMBER Producers hosted its 28th annual oolf tournament July 13-16 at Coeur d'Alene Resort, Coeur d'Alene, ld. lll Russ & Linda Hobbs, Andrea & Frank Peaslee. [2] Ken Koenig, Miktj Mordell, Don Graver. [3] Grace & Wilbur Nisly. j,i] Lames Un-ger, Kaulene Bower, L.ance Hubener {51 Jess Anzo, Dan Hiltz, Jill & Joe Angelo. [6] Ted Roberts, Mark Mitchell. {71 Bob Mai, Aaron & pam Babcodk. [giRandy Maxwell, Dave Bourne, Marty Wilson. [9]Tom Ray, Tom Lund. [i0] Ric[(

Palmiter,.Chelsea R^olgren..Debbie Bolgren, Danielle Inderlee. [1 1] Ahren Spilker,Amy & Jon Montague, Kirl Plagge. [12] Angeh & kriS FJ-.-,il.g, Mike Flynn. t]pl lqln Grove, Branda,lirlasdk, PetaiStoyanov. {141 Alan &Jennifer McCollim. Wade Wheeler. [15] Shawn Cox, lim Va,ndegrift, Evel_yn.Kamitomo. [16] Al Delbridge, Harris Gant, Larry Schmedding. [17] Linda & Barry Schheider. (More photos on next two pages)

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Mountain States Lumber & Building Material Dealers Associa' tion has recruited former U.S. Representative Bob Beauprez to speak at its l20th annual conference Oct.6-8 at the Ameristar Casino, Resort & Spa, Black Hawk, Co.

Also on the agenda are a business roundtable session moderated bY Foxworth-Galbraith Lumber's Jack Foxworth, a seminar on retaining and engaging employees, and golf at the Fossil Trace Golf Club in Golden, Co.

Lumber Association of California & Nevada is joining with the California Forestry Association to host its annual PAC breakfast Aug. 23 at the Sheraton Grand, Sacramento, Ca.

The group's annual convention is Oct. 2O-21 at Rancho Las Palmas Resort & Spa, Rancho Mirage, Ca' Highlights include an opening golf tournament, an associates reception with tabletop displays, and PAC silent auction.

Speakers will discuss a varietY of topics, including "The Emerging China Market" and "Word of Mouth Advertising."

North American Wholesale Lumber Association has booked Chuck Leavall-tree farmer, author, and Rolling Stones performer-to keynote its Oct. 19-21 Traders Market at the Mirage, Las Vegas, Nv.

Leavall has written four books on environmental issues and co-founded a website on environmental news. In 1999, he and his wife were recognized as National Outstanding Tree Farmers of the Year by the American Tree Farm System.

This year's Magellan Network will feature Steve Lovett, Blue Ribbon Commission for Softwood Lumber Check-Off , and Craig Larsen, Softwood Export Council.

American Architectural Manufacturers Association has scheduled its national fall conference for Sept. 25-28 at JW Maniott Desert Springs, Palm Springs, Ca.

BC Wood will Present the global buyers mission Sept. 8-10 at the Whistler Conference Center, Whistler, B.C.

Attendees will enjoy a two-daY trade show and events sPonsored bY

BuiHing-Ptoduclsorn the Cedar Shake & Shingle Bureau, Western Red Cedar Lumber Association, and Western Red Cedar Expofi Association.

Black Bart Hoo-Hoo Club will host its Ron Pierce Memorial ClaY Shoot Aug. 26 at Black Point SPorts Club, Petaluma, Ca.

Sept. 30 is the date of its annual golf tournament, at Ukiah Golf Course. Ukiah, Ca.

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