BECOME A PRESERVATIONIST CLUBBER!!!!

6 3 I did when I lost my job at Feather River Moulding Co., due to a shortage of douglas fir clear lumber. As I glared at my layoff notice I couldn't help thinking about all those big, overmature trees dying in wilderness areas and roadless areas. To relieve my frustration I got a club and went after the first preservationist clubber I could find.

"At first I tried to talk to some sense into him, telling him how withholding timber that could be cut is wasteful and how it causes a hardship on lumber workers and makes housing more expensive. I told him how "preservationism" accelerates inflation by forcing lumber prices up drastically, thereby hurting the entire country.

He was hard headed though, and I finally had to club him tomakemypoint....tt

This testimonial comes from Ann Podbietski, ot' the Iumber community of Burney, California. Ann, who has since rejoined us, is working her way through college at Chico State Uniuersify by meons of part-time employment at Feather Riuer Moulding Co.

Send for your free Preserrntionist Club today; they are made from rare Douglas Fir clear lumber taken from a dying tree harvested from a multiple use forest.

Please allow 14 weeks delivery due to a large back order on this very popular item.

Telephone Courtesy Creates Good lmage

The person answering the telephone is the first contact a caller has with your company. The courtesy and efficiency shown can create a lasting image of your organization.

Switchboard response is important; check these various points: o Prompt response with company name spoken clearly in an upbeat manner. o Cheerful, pleasant voice with courteous reply to questions. o Efficient routing of calls. o Out-of-date or inadequate company directory. o Company name too long for efficiency; consider using key words. o Are greetings such as good morning or thank you for calling slowing down handling of calls? o Delays in answering pages. o Shortage ofpersonnel covering department phones during lunch. o Operators looking up numbers or dialing calls. o Keeping a caller on hold rather than referring call to someone else or taking a number for call back. o Taking message if possible rather than a number for call back. o Having you dial your own calls for direct approach with no loss of time. o Listening to the customer without interrupting, murmuring sympathetically so they will know they are heard. o Promptness in making an adjustment.

If you are not satisfied with the service at your switchboard, consider contacting the telephone company for a free courtesy clinic.

Your own office telephone procedure also should be reviewed. How does your secretary rate on these points?

. Smoothness when you are out; avoiding negative phrases such as he's gone for the day; he's not back from lunch yet; he's not in yet.

. Rerouting calls you don't want to handle, to reach qualified person quickly.

If your company handles customer complaints, check your personnel on these points.

. Courtesy in recognizing the problem and apologizing for it.

Laminators' Annual Meetlng

The American Institute of Timber Construction held its 27th annual in March in Dorado. Puerto Rico.

Included on the program were discussions of government regulations in the 1980s; ponding of water on flat roof systems; decay prevention and repair; parallel laminated veneer lumber for structural timber laminating; wood-waste burning systems; disposal of glue waste; commercial roofing and market research.

Robert J. Dingman, Koppers Co., Pittsburgh, Pa., was elected president; v.p. M.C. Filler, Boise Cascade Corp., Boise, Id.; Gary A. Hellwege, Bohemia, Inc., Saginaw, Or., was appointed as treasurer.

Newly elected to the board are John H. Howard, Able Fabricators, Inc., Spokane, Wa.; Thomas W. Jones, Unadilla Laminated Products, Unadilla, N.Y.: and W.T. Wier, Weyerhaeuser Co., Tacoma, Wa. Continuing directors are Richard C. Caletti, Standard Structures, Inc.; Donald P. Harper, Timfab, Inc.; and M. Lane Holland, Southern Laminators. Inc.. Denham Springs, La.

Manage Your Time For More Hours

Time can be managed, usually with rewarding results. Supervisors who plan for efficient time use are able to accomplish more with less stress than those who allow their days to just happen.

Apply all or some of the following practices to your schedule if you feel that you need more hours in your day.

o Schedule appointments at odd times. An appointment set for l:20 or 3:10 is usually kept on time. The unusual time makes others aware that you are a careful manager of time and expect promptness.

o Maintain a time diary once in a while. Logging your hours and minutes will help to pinpoint wasted time. With planning you will be able to eliminate interruptive telephone calls and non-productive visits.

o Work early or late specific days of the week. You can accomplish more when there is no one around to interrupt. Schedule these off hours so that they are part of your routine.

o Take care of a sampling of calls and letters personally. This will give you an insight into information coming in, tie-ups, and problems with instructions or the wav thev are carried out.

Employee Suggestion ldeas

Employee suggestions can be useful to management. One incentive for input is an award system for constructive suggestions.

Memos in pay envelopes listing the awards and the kinds of ideas needed will spur employees into offering suggestions.

Solicit ideas for better attendance and punctuality; cost-cutting; energy-saving; increased productivity; safety and security; more efficient use of work space or storage facilities; new and better sources for buying materials.

Subscribe

Bad Debts Gost Money

It takes a lot of gross sales to make up for even one small bad debt!

For instance, if your company's net profit is 2010, and you were unable to collect even a $50 debt, your gross sales, in order to recoup this loss, would have to total $2,500. That's 50 times over what it cost you to make the sale in the first place.

Because it is so important to know your customers in terms of how their paying habits affect your profit and loss statement, we have printed the following chart to help make you more aware of how serious bad debt is.

lf you have a Bad Debt

And your net profit is:

You will require this amount of additional sales to offset the loss:

Looking Good at 47

Another example of the durability of wood has been demonstrated in Hoquiam, Wa., where engineers recently dug up six miles of wood pipeline that had been installed in 1932

The engineers said the creosoted 54" water supply wood pipeline was in fine shape but the steel bandsnearly 20,000 of them-were so badly corroded they had to be replaced.

It seems steel pipe was hard to get in 1932, thus the choice of wood, the engineers commented. They added that wood's durability lies in the fact that it can expand and contract in changing temperatures and with the earth's movements. COMING

lnsulation Retrofit: lnevitable?

What many consider adequate insulation today will be inadequate tomorrow, says Joseph

D. Murphy, Johns -Manville's director of merchandising for

building insulations.

He predicts that a quantum jump in fuel costs could lead to another round of retrofit insulation jobs on the very same homes now being insulated up to today's minimum standards. !'What will happen if fuel costs double in the next few years, as they have had in the last few years?" Murphy asks. "What will occur is that retrofit jobs will have to be repeated."

The cost for optimum insulation is just a few dollars more than the minimum, he says. "Of course, labor remains relatively constant regardless of how thick the insulation is, so an insulation contractor should do it right the first time by installing R-30 batts in attics, rather. than R-19, now considered adequate in many areas.

"R-30 meets or exceeds most insulation standards, and you can assure the homeowner of adequate insulation for many years."

The R-30 batt is 9rli'thickand 48" lons. and comes in widths of 16'" and 24."

Shop Lifting Data

Friday, Saturday, Sunday are heaviest days for shop lifting. December, May, and September are heaviest months. Most vulnerable time is 3 to 6 p.m.