Western wood experts at you r seruice

I T'S LIKE having your own staff of lumber experts. engi- I neers. architecs, grading experts and building code aces.

As a seller of western wd, you will find the Western Wood Products Association's field services staff stationed strategically across the country is ready to work for you. Each regional offrce safled by a field service reprcsentative embodies WWPA in that area and represents the association's industry-wide reputation for expertise and authority in the lumber products field.

Story at a Glance

Field reps rcady to help those selling western woods... problem solverc... quality, grade, technical experts service includes training, literature...

For example, let's say that your best contractor customer calls in a problem with the last load of lumber you sent to his building site. He's upset because the questions he has about the shipment are serious enough to delay his projea. And because he's upset, you're upset. So what do you do?

You can take tno aspirin and moan for arphile. Or if the lumber in question is from aWWPA full marketing member mill, you can call a WWPA field representative. And you can do so with the knowledge that no matter what services your problem might require of him it is extrenrely probable that yrur only cost will be the phone call you make.

Besides being available in emergency situations such as the one already suggested, the field services rnen are arailable for a wide variety of other services.

These include but are I no means limited to: o Conducting in-house training for your employees on both management and labor levels. o Helping you interpret grade rule books and offering recommendations for proper use. o If appropriate, helping with legitimate and authorized suF stitution ofgrades and species.

. Pror,,iding technical, educational and promotional literature to help those using wood producs.

Like your accountant, like your attorney, WWPAs field services staffshould be viewed as a resource for your business. Unlike your accountant and your attorney, the meter doesn't start ticking when a freld services man picks up the phone.