The Buckner Company - 2020 Annual Report

2020

A N N UAL REPORT

ANNUAL REPORT

LETTER FROM THE PRESIDENT TERRY BUCKNER

“

There is little doubt that 2020 has been a roller coaster of a ride for us all.

Through the first two months, we enjoyed working in one of the hottest economies we have had in years. This was followed by a massive implosion beginning March 11th, as the seriousness of the pandemic became a reality. Since then, we have seen rebounds and plunges as the news of the pandemic changed–seemingly by the hour. Stack on top of that social unrest, a highly contentious political campaign season, and the most named hurricanes to make landfall in decades.

2020 will certainly go down in the history books as the year the world seemed to change.

Despite the uncertainties, our team has risen to the occasion to fulfill our commitments to our clients and their risk management/employee benefits needs. Under the guidance of our Executive Vice President Frank Lancaster, our support team quickly pivoted to service our clients remotely–without skipping a beat. Within hours, our technology team made sure we were all connected remotely and able to correspond with clients and underwriters. We are proud to say that we have been able to maintain our entire work force–though many of them we have missed seeing “in person.”

ANNUAL REPORT

As for our client advisors, this year has been particularly challenging for them. In addition to the difficulty of doing business during Covid-19, insurance carriers have become particularly conservative in their underwriting. The results have caused a fair amount of upheaval among our clients, causing us to move or restructure insurance programs to fit within the changing marketplace. Christian Deputy, our Chief Sale Officer has done a masterful job in tutoring our client advisors on how to navigate these very choppy waters.

WE VIEW THESE TIMES AS AN OPPORTUNITY TO MAKE US BETTER- AND WE HAVE DONE THAT. Yes, 2020 has been a challenging year–but as the CEO of this great company, I remain both proud and humbled as to the success we have enjoyed. We are poised to continue to bring the best our industry must give to meet the needs and expectations of our clients, carriers, associates and communities in which we serve.

“

AWARDS AWARDS

AND RECOGNITION

Awarded to top 17 CEOs in Utah

by Utah Business Magazine.

UTAH BUSINESS CEO OF THE YEAR 2020 TERRY BUCKNER PRESIDENT

UTAH BUSINESS WOMEN OF THE YEAR 2020

Awarded to top 8 Women

LIANNA KINARD

Utah Business Magazine.

in Business in Utah by

VICE PRESIDENT OF MARKETING

TOP CLIENT ADVISORS BÉAT KOSZINOWSKI

JUSTIN ROBINSON

RYAN STRINGHAM

DUSTIN THOME

Buckner secured seven spots on Insurance Business America’s “Top Producers 2020.” This award recognizes the top tier of America’s insurance professionals.

CRAIG HILTON

BRETT NILSSON

BRAD NIELSON

BUCKNER WHO IS

CHECK US OUT ON SOCIAL MEDIA @thebucknerco

BUCKNER?

@buckner.company the-buckner-company

Buckner is a third-generation, family-owned business led by President and CEO Terry H. Buckner. Terry’s grandfather, Elmer Ray, founded the firm in 1936 during the Great Depression. Buckner is a Top 100 Insurance broker and has been listed as one of the fastest growing private companies in America.

BUCKNER PRIMARY FOCUSES 1

CUSTOMER EXPERIENCE

2

TECHNOLOGY INTEGRATION

3

STRATEGIC GROWTH AND EXPANSION OPPORTUNITIES

WHERE ARE WE LOCATED?

IDAHO BOISE IDAHO FALLS REXBERG

UTAH SALT LAKE CITY OGDEN PLEASANT GROVE

COLORADO DENVER

COMPANY DIVERSITY

OUR STAFF

NATIVE HAWAIIAN/PACIFIC ISLANDER ASIAN AFRICAN AMERICAN HISPANIC/LATINO OF OUR EMPLOYEES ARE WOMEN ARAB

61%

44% OF OUR STAFF HAVE BEEN WITH BUCKNER FOR 5 YEARS OR LONGER

25% OF OUR STAFF HAVE BEEN WITH BUCKNER FOR 10 YEARS OR LONGER

2020 SUMMER INTERNSHIP This summer we launched our very first internship program. This paid internship was designed to give students a comprehensive overview of the insurance industry, and the different career opportunities from an agency and carrier perspective. A few highlights:

• • • •

6 STUDENTS, FROM 4 UNIVERSITIES 6-WEEK ROTATING SCHEDULE ACROSS DIFFERENT DEPARTMENTS 3 FULL-TIME JOB PLACEMENTS WITH BUCKNER, FOLLOWING THE PROGRAM INTERNSHIP COMPETITION FOR $1,000 SCHOLARSHIP

“

Being in the program has allowed me to develop relationships and connections that offer lots of wisdom… [and] insight to different positions. Overall, this experience has been very beneficial for me and will help me in my career going forward.

– Noah Elorreaga, Westminster

“

For 2021 Summer Internship details, please email

Spencer Berg: sberg@buckner.com

In the spirit of humanity and love, The Buckner Company donated

$10,000

to our local communities impacted by Covid-19.

From hospitals and clinics, to companies supplying firstresponders with medical equipment, to food banks– The Buckner Company was able to help the places that needed it the most.

• EMPLOYEE WELLNESS • COMMUNITY • HEALTHCARE

BUCKNER

WELLNESS “

THE HEALTH OF A BUSINESS IS DIRECTLY LINKED TO THE HEALTH AND WELL-BEING OF THE PEOPLE WHO WORK THERE.

“

OUR WELLNESS SUMMIT This year we created our virtual summit to connect and create a community, focused on financial, mental, and physical wellness. Our 11-speaker talent line-up, provided advanced knowledge and takeaways for our attendees.

We believe that when individuals come together to practice and implement personal development, the future of workplace wellness is set in motion.

Our mission is to provide our clients and their employees with education and initiatives that inspire lifelong habits of wellbeing.

Our Buckner Wellness program incorporates five-pillars of health and wellness:

PHYSICAL | NUTRITIONAL | MENTAL | FINANCIAL | SOCIAL

WELLNESS WITH A PURPOSE 77% of employees regularly experience physical symptoms due to stress Depression and obesity are the top two drivers of health related costs 53% of employees say financial worry interferes with their ability to focus 80% of individuals experiencing a mental illness will never reach out

LEARN MORE AT WELLBEING@BUCKNER.COM @bucknerwellness Photos from our 2020 Wellness Summit at Sundance Resort.

AN AWARD-WINNING BENEFITS TEAM “

Buckner isn’t just our insurance provider, they are our partner. They constantly look for ways to improve our coverage and reduce costs. Their complimentary wellness program support has improved our employee health, morale, and retention. The great relationships we’ve made across the Buckner organization have even helped us grow revenue. We look forward to partnering with Buckner for years to come.

“

—BAHAR SHARIFAN, J.D., M.B.A. WASATCH I.T. PRESIDENT

OUR RESOURCES

RX

PHARMACY CONSULTING

ADVANCED ANALYTICS

COMPLIANCE

WORKPLACE WELLNESS

We are here to help and assist our clients with needs that may arise in situations that are unexpected.

You can always count on us.

WORKSITE VOLUNTARY BENEFITS

HR TECHNOLOGY CONSULTING

COBRA ADMINISTRATION

ANALYZE

RESEARCH

RECOMMEND

IMPLEMENT

We take the time to understand the unique needs of your organization through rigorous analysis.

We conduct research to answer questions and provide solutions for everything from process to service models.

Better information leads to better decisions. We'll show you side-by-side comparisons to help you make wise decisions.

You have a team on your side that will guide and assist along the way to ensure success and engagement.

BEHIND THE SCENES

BEHIND THE SCENES

CORPORATE CONTROLLER SUNNI JACKSON

Sunni oversees our Accounting Department, which is currently made up of working mothers.

Chances are you’ll never hear from anyone on this team, but they are an integral part of your experience. Once a client has purchased an insurance policy, they track premiums to ensure

a smooth and seamless process so that your coverage is always in place. Sunni has been key in improving the accounting process and moving payments online.

DIRECTOR OF LOSS CONTROL JOSHUA SCHULTZ As the Director of Loss Control Services, Josh provides services that range from conducting site visits that can help uncover workplace hazards, to consultations on Risk Management programs, and more. The main industries that benefit from these services include: Construction, Manufacturing, Restaurants, and Trucking. Our Loss Control Department’s focus is to help educate our clients on the ‘why’, when it comes to managing risk.

DIRECTOR OF OPERATIONS AND CLAIMS BRAD LARSEN

Brad Larsen is the Director of Operations here at the Buckner Company. In this role, Brad

works closely with our Claims Team to service all aspects of P&C and Personal Lines claims for our clients. Whether you need help with the claims process, have questions about your

settlement offer, or need help developing a claim strategy, Buckner’s claims department is here to advocate on your behalf.

PRIVATE CLIENT GROUP JENNIFER LUDE With nearly 20 years in the insurance industry, Jennifer specializes in our Private Client Group - which offers personal asset protection over your home, auto, watercraft, rental property, personal liability protection and more. Throughout life, as you build your career, grow your wealth and acquire more assets, Jennifer and her team are here every step of the way to help identify coverage gaps and protect against liability exposures.

CHAT BOT SIMÓN Hello my name is Simón! I am a new virtual assistant to Buckner’s website. My main purpose is to guide and assist clients with five common topics: Certificates of Insurance,

Filing Claims, Paying Bills, Personal Lines Quotes, and Information About Buckner! Come check me out on buckner.com

Workers’ compensation coverage that goes a step above the rest.

PROTECTING WHAT MAKES YOU THRIVE WCF.COM